Re: Row level access with flashboards
Thanks Carey and David. I really appreciate the feedback. Carey, I didn't think about it from a statistical information point of view. With the way it currently works an admin/developer has the option to show statistical information but still protect the actual record as you mentioned. If it were locked down to row level permissions this would not be an option, limiting design capabilities. The desired locked down result could be obtained by using the user's group list in the FB Variable qualification. David, thanks for confirming this is as designed (again your participation in this list is greatly appreciated). Your explanation of how it technically works helps. I do have a little trouble with understanding how defining the permission at design time (mentioned by both yourself and Carey) relate to the permission of the record data being displayed. The permissions defined in the admin tool grant right to see the flashboard object(s) but does not have any effect on record data being displayed in the FB, correct? This may be taken a bit out of context for flashboards and row level access but in BMC Remedy Action Request System 7.0 Concepts on page 101 there is the following section: The additive nature of permissions Access control in AR System is additive. Each user starts out with no access permissions; administrators then add permissions as needed. In this way, AR System implements strict access control. Administrators must make a conscious decision to grant access to specific groups on a case-by-case basis. I usually take the start with no access and grant it as needed approach. That may be why I was caught a bit off guard when I noticed this behavior. To look at the other side of the UNIX disk usage example... Now a list of valid user accounts has been created (possibly ordered by most active ones) that could be use to try an launch an attack on a system. Granted the list could show full name and not the actual username... I get your point, just a little bit of devil's advocate ;-) Jason -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, September 11, 2007 9:19 AM To: arslist@ARSLIST.ORG Subject: Re: Row level access with flashboards It is as designed and not considered a defect. The thing to keep in mind is that the admin user is typically the one doing the query [to be able to see information across multiple permission groups] for the flashboard (as defined at design time), not the user. Thus, since the admin can see all data, all the info is passed into the high level response that Flashboards use for display. As mentioned, the data itself is not available and is protected by row level security when users drill down. It's kind of like if you wrote a program (as root) that listed the users on a UNIX system with the highest disk usage for everyone to see - you would be posting high level information about each user (e.g. disk usage), but the users themselves could not see the actual data that was taking up the space. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, September 11, 2007 6:12 AM To: arslist@ARSLIST.ORG Subject: Re: Row level access with flashboards Jason, I think that what you are seeing is as designed. I hold this position because you can control the permissions (at design time) to the Flashboard object. So the developer has to have some ability to expose or hide the data for the targeted users. I think the real difficulty is that statistical information (like Count, Max, Min, etc) might need to be done across all of the application level restrictions for management to really get the whole picture for the business. So I can see a good argument for allowing Flashboards to show such things. However, when the user goes to drill down into the data, then I would think it reasonable for the results to be limited to the portion that the individual user has access too. Example: Flashboard to show number of order that are 4 or more days old that are not yet Sent to the customer. I would think that the President would have enough access to see all order from all departments. So when they drill down they see the whole picture. However a head of a department might only see the orders from their department when they drill down. I would also suspect that the Group By clauses would likely match (very
Re: 5.1.2 install problems
I'm now part of the way there I've installed the SQL 2K clients onto the relevant machine, and its got a step or two further. However, we only have three SQL servers currently available - a SQL2K box for running our live ARS 5.1.2. 2x SQL2K5 boxes for running our live/dev ARS 7 install. The idea was to install ARS 5.1.2 onto a vmware session on our ARS 7 dev box, and connect it to the SQL2K5 server. I had setup a relevant (blank) database on SQL2K5, set the compatibility level, but ARS 5.1.2 displays a Error Invlaid object name 'sysxlogins'. So what I'll have to do is install the 5.1.2 dev environment onto the 5.1.2 live database, take a backup. Restore that to the SQL2K5 dev system, and re-install, or something along those lines? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: 11 September 2007 18:03 To: arslist@ARSLIST.ORG Subject: Re: 5.1.2 install problems ** Have you tried installing 5.1.2 on SQL 2K server, and then later upgrade that to MS-SQL 2K5 and drop the compatibility level to 2K?? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Barber, Dave Sent: Tuesday, September 11, 2007 5:03 AM To: arslist@ARSLIST.ORG Subject: Re: 5.1.2 install problems ** Frustration I've updated Win2k3 to SP2, so I could install the SQL2k5 client components. So the SQL Manager is up and running fine, it connects to either our SQL2005 or SQL2k servers. But upon attempting to install the 5.1.2 AR server, I still get the Cannot load database connection DLL. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: 10 September 2007 17:43 To: arslist@ARSLIST.ORG Subject: Re: 5.1.2 install problems ** If you have the MS-SQL 2K5 server disk, just install the client component. It will not create any folder or anything but install a dll file that the ARS installation will use to connect to SQL 2K5 servers on your network. So when you give the installation the necessary information to connect to the SQL server, it will be channeled through this client. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Barber, Dave Sent: Monday, September 10, 2007 11:44 AM To: arslist@ARSLIST.ORG Subject: Re: 5.1.2 install problems ** Its just the raw Win2k3 install at the moment, no SQL clients at all. Could be right, ta for that! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: 10 September 2007 16:45 To: arslist@ARSLIST.ORG Subject: Re: 5.1.2 install problems ** Have you installed the MS-SQL client?? It looks like maybe you are missing the MS-SQL 25 client. The SQL client for 2K5 is just a dll file that gets installed and registered (I remember pulling some of my hair over this). You will not see anything in your Start Programs folder after the installation of the MS-SQL 2K5 client.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Barber, Dave Sent: Monday, September 10, 2007 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: 5.1.2 install problems ** Getting to the point of selecting the database type (SQL Server, oracle, etc.), click on that and get Cannot load database connection DLL. All the SQL servers are on other boxes, so its not a local SQL 2K5 thats halting progress. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: 10 September 2007 16:14 To: arslist@ARSLIST.ORG Subject: Re: 5.1.2 install problems ** ARS 5.1.2 should have no problems with SQL 2K5. What
Serach Criteris with NOT LIKE issue
Hi all,
sub: push value from vendor form to CTM:People.
i want to push sAMAccountname to CTM:People form. but my
*sAMAccountname*conatin computernames like
*FBODDTB00JAFLA$*,*FCAS0B01L00W01$* etc values. i dont want push these names
to people form. So in escalation i put
criteria* NOT ('sAMAccountName' LIKE %$ )* in RunIf filed. but giving No
matching requests .
if i remove *NOT*, i can see all sAMAccountname ending with $ sign. how to
solve this Crteria issue.
please reply.
Sujan
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
Re: Serach Criteris with NOT LIKE issue
Try adding a % after $
NOT ('sAMAccountName' LIKE %$% )
Todd Arner
Great Lakes Educational Loan Services, Inc.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of sujan nellikkandy
Sent: Wednesday, September 12, 2007 4:02 AM
To: arslist@ARSLIST.ORG
Subject: Serach Criteris with NOT LIKE issue
**
Hi all,
sub: push value from vendor form to CTM:People.
i want to push sAMAccountname to CTM:People form. but my sAMAccountname
conatin computernames like FBODDTB00JAFLA$,FCAS0B01L00W01$ etc values. i
dont want push these names to people form. So in escalation i put
criteria NOT ('sAMAccountName' LIKE %$ ) in RunIf filed. but giving
No matching requests .
if i remove NOT, i can see all sAMAccountname ending with $ sign. how to
solve this Crteria issue.
please reply.
Sujan
__20060125___This posting was submitted with HTML in
it___
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
Re: CMDB Question
Rami, The benefits of an Class/Subclass data model include enforcement of common attributes among similar types of CIs and the ability to search within not just a given class of CIs, but within any branch of the hierarchy. From a base class from which all others are derived, you can search for all CIs or all relationships. So an example of this would be a Switch and its components. A Switch is made up of a 1 Chassis, multiple Controllers (Soup Engs), Multiple Power Supplies, and Multiple Cards. Building Parent/Child relationships allows you to track the individual components like a card or power supply by serial number/asset tag. If a card needs to be replaced you remove the relationship and add the new card and build the relationship. The old card can be sent in for repair and tracked. When repaired, this card can be used in any switch that needs it. I hope this answers your question. Tom Shurmur Senior Remedy Consultant ITIL Certified Rami S Ayoub [EMAIL PROTECTED] wrote: ** ** Hi List, I need to know the actually benefits for having Class and Sub Class in CMDB? Regards, Rami __20060125___This posting was submitted with HTML in it___ - Looking for a deal? Find great prices on flights and hotels with Yahoo! FareChase. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
OT: Mid Tier Training - Toronto, Ontario, CANADA
Can anyone recommend a Remedy Authorized Training Centre in Toronto, Ontario, CANADA for Mid-Tier 6.3? THANKS! T. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: cool awk script to find out how late escalations are running
What version are you on? I just tried doing a grep -i late at
aresc.log and it did not pull up anything even though I know I have
escalation delays.
I am on ARS 6.3 patch 20 on Solaris 9 (w/ Oracle 10g)
Fred
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Geoffrey Endresen
Sent: Tuesday, September 11, 2007 5:10 PM
To: arslist@ARSLIST.ORG
Subject: cool awk script to find out how late escalations are running
I don't know why it took me more than 10 years to figure out this one.
The escalation log actually shows you if you are running late, for
example if some escalation is taking so long that it delays others. If
you never have had this problem they you probably have not tried hard
enough.
Whe the escalations are running late they create a log entry that has
the currentime and the firetime
I let the esclation log run overnight and I wanted to see how late (in
seconds) the escalations were delayed. This works on our linux. I'm sure
there are smart people that have solved this before, but I thought it
was cool enough to share.
% grep set firetime of 1 second, firetime arescl.log | awk '{print
$23-$21, late at, $20, $21, $22, $23, $24}' | grep -v ^0 | sort -nr
| mail -s late escalations report [EMAIL PROTECTED]
The output looks something like this:
1495 late at firetime 1188930731, currenttime 1188932226
1097 late at firetime 1188973269, currenttime 1188974366
1093 late at firetime 1188961114, currenttime 1188962207
1090 late at firetime 1188934027, currenttime 1188935117
1023 late at firetime 1188942394, currenttime 1188943417
--
-Geoff Endresen
Amazon.com
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
Re: Request ID not being generated
The Request ID is field 1 the Incident ID is created from another form that you will need to create using a new filter. -Original Message- From: Gayford, Matthew C. [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 12 Sep 2007 9:29 am Subject: Request ID not being generated ** Hello Listers, I’m trying to set up ticket generation via e-mail. I’ve got all the required fields filled in my e-mail, but I always get the error: Instruction: Submit Instruction Number: 1 Instruction Template: Message Type: Message Number: 307 Message Text: Required field (without a default) not specified Appended Text: 100161 This is a little confusing, since 100161 is the ticket number. Shouldn’t the system be generating the ticket number after it puts in the user’s info? TIA ARS 7.0.01 p003; ServiceDesk 7; MSSQL2005; Windows Server 2003 Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 __20060125___This posting was submitted with HTML in it___ Email and AIM finally together. You've gotta check out free AOL Mail! - http://mail.aol.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Request ID not being generated
ITSM 7 is quite different in that you don't submit directly to the Incident form. There is another form called HPD:IncidentInterface_Create that you submit your requests to via email which calls the workflow to generate the actual Incident ticket including generating the field 100161 for the HPD:Help Desk form. HTH Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) 512-731-0304 -Original message- From: Roger Justice [EMAIL PROTECTED] Date: Wed, 12 Sep 2007 09:32:35 -0400 To: arslist@ARSLIST.ORG Subject: Re: Request ID not being generated The Request ID is field 1 the Incident ID is created from another form that you will need to create using a new filter. -Original Message- From: Gayford, Matthew C. [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 12 Sep 2007 9:29 am Subject: Request ID not being generated ** Hello Listers, Â Iâm trying to set up ticket generation via e-mail. Iâve got all the required fields filled in my e-mail, but I always get the error: Â Instruction:Â Â Â Submit Instruction Number:Â Â Â 1 Instruction Template:Â Â Â Â Message Type:Â Message Number: 307 Message Text: Required field (without a default) not specified Appended Text:Â 100161 Â This is a little confusing, since 100161 is the ticket number. Shouldn ât the system be generating the ticket number after it puts in the u serâs info? Â TIA Â ARS 7.0.01 p003;Â ServiceDesk 7; MSSQL2005; Windows Server 2003 Â Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 Â __20060125___This posting was submitted with HTML in it_ __ Email and AIM finally together. You've gotta check out free AOL Mail! - http ://mail.aol.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Request ID not being generated
Hello Listers, I'm trying to set up ticket generation via e-mail. I've got all the required fields filled in my e-mail, but I always get the error: Instruction:Submit Instruction Number:1 Instruction Template: Message Type: Message Number: 307 Message Text: Required field (without a default) not specified Appended Text: 100161 This is a little confusing, since 100161 is the ticket number. Shouldn't the system be generating the ticket number after it puts in the user's info? TIA ARS 7.0.01 p003; ServiceDesk 7; MSSQL2005; Windows Server 2003 Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Request ID not being generated
Thanks Phil. That seemed to work, as I got an e-mail back from remedy with a request ID and incident number, but searching by that ticket number isn't yielding any results. I also checked the requestor console (under requests with errors) but haven't been able to find it yet. -Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of bullcreek.com Sent: Wednesday, September 12, 2007 9:59 AM To: arslist@ARSLIST.ORG Subject: Re: Request ID not being generated ITSM 7 is quite different in that you don't submit directly to the Incident form. There is another form called HPD:IncidentInterface_Create that you submit your requests to via email which calls the workflow to generate the actual Incident ticket including generating the field 100161 for the HPD:Help Desk form. HTH Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) 512-731-0304 -Original message- From: Roger Justice [EMAIL PROTECTED] Date: Wed, 12 Sep 2007 09:32:35 -0400 To: arslist@ARSLIST.ORG Subject: Re: Request ID not being generated The Request ID is field 1 the Incident ID is created from another form that you will need to create using a new filter. -Original Message- From: Gayford, Matthew C. [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 12 Sep 2007 9:29 am Subject: Request ID not being generated ** Hello Listers,  I’m trying to set up ticket generation via e-mail. I’ve got all the required fields filled in my e-mail, but I always get the error:  Instruction:   Submit Instruction Number:   1 Instruction Template:    Message Type: Message Number: 307 Message Text: Required field (without a default) not specified Appended Text: 100161  This is a little confusing, since 100161 is the ticket number. Shouldn ’t the system be generating the ticket number after it puts in the u ser’s info?  TIA  ARS 7.0.01 p003; ServiceDesk 7; MSSQL2005; Windows Server 2003  Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177  __20060125___This posting was submitted with HTML in it_ __ Email and AIM finally together. You've gotta check out free AOL Mail! - http ://mail.aol.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Row level access with flashboards
Jason, RE: The permissions defined in the admin tool grant right to see the Flashboard object(s) but does not have any effect on record data being displayed in the FB, correct? Since you are more interested in the technical details... here is a quick overview of what I see going on with Flashboards. Actually, the data that Flashboards displays is a separate data set than the source data that the Flashboard variables point at. FB:History and FB:History Summary if memory serves is the actual data stores used by the Flashboard objects. It looks like the v7.1 version of these forms the data is totally locked down and only an Admin can actually see the cached data. (The form and the rows are Public [which seems silly to me], but the actual values are admin only.) The data is collected by the Flashboard server based on the definition of the Flashboard variables as an admin user. So when the users are looking at a Flashboard they are really seeing the FB:History and FB:History Summary data and not the source forms that the variables are pointed at. However, when they drill down then the user is directed to the Source form with the proper qualification to match the Variable/group by/additional Flashboard qualification/restrictions for the UI that the user is clicking on. That is then also restricted to the users Group List access for the source data. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Stopping an Escalation with out bouncing the server
I need to stop an escalation that is currently running on UNIX server 6.3 latest patch with out bouncing the server and effecting current logged on users. Is this possible? John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
TMS:Task Fields lost Task User Read-Write Permissions
Hi, The TMS:Task form Task User permissions on the fields became read-only. We try to change it but there is no read write option. Users cannot submit any ticket. We also noticed in the Roles form not all computed groups are showing...We are not sure if this is related. Regards, Emad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Stopping an Escalation with out bouncing the server
Hi, Go into the Admin tool and do the following: * Server Information * Configuration * Check 'Disable Escalations' (Stops current escalations thread) * Apply * Uncheck 'Disable Escalations' (Starts new escalations thread) * Apply This should work :-) Cheers, Paul Clements IT Professional Officer Glasgow City Council Centenary House 100 Morrison Street Glasgow G5 8LN Phone: 0141 418 1332 Email: [EMAIL PROTECTED] Web: www.glasgow.gov.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Atherly Sent: 12 September 2007 15:19 To: arslist@ARSLIST.ORG Subject: Stopping an Escalation with out bouncing the server ** I need to stop an escalation that is currently running on UNIX server 6.3 latest patch with out bouncing the server and effecting current logged on users. Is this possible? John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: cool awk script to find out how late escalations are running
Frederick,
Ok, probably a dumb question, but are you sure that your Escalation
Logging is turned on and if it is, that the name of your escalation log
file is aresc.log. Mine happens to be aresc2.log.
Ron Fariss
AIG Global Services
Service Desk Automation
713-831-2365 (Office)
281-782-0979 (Mobile)
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Wednesday, September 12, 2007 8:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: cool awk script to find out how late escalations are
running
**
What version are you on? I just tried doing a grep -i late at
aresc.log and it did not pull up anything even though I know I have
escalation delays.
I am on ARS 6.3 patch 20 on Solaris 9 (w/ Oracle 10g)
Fred
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Geoffrey Endresen
Sent: Tuesday, September 11, 2007 5:10 PM
To: arslist@ARSLIST.ORG
Subject: cool awk script to find out how late escalations are running
I don't know why it took me more than 10 years to figure out this one.
The escalation log actually shows you if you are running late, for
example if some escalation is taking so long that it delays others. If
you never have had this problem they you probably have not tried hard
enough.
Whe the escalations are running late they create a log entry that has
the currentime and the firetime
I let the esclation log run overnight and I wanted to see how late (in
seconds) the escalations were delayed. This works on our linux. I'm sure
there are smart people that have solved this before, but I thought it
was cool enough to share.
% grep set firetime of 1 second, firetime arescl.log | awk '{print
$23-$21, late at, $20, $21, $22, $23, $24}' | grep -v ^0 | sort -nr
| mail -s late escalations report [EMAIL PROTECTED]
The output looks something like this:
1495 late at firetime 1188930731, currenttime 1188932226
1097 late at firetime 1188973269, currenttime 1188974366
1093 late at firetime 1188961114, currenttime 1188962207
1090 late at firetime 1188934027, currenttime 1188935117
1023 late at firetime 1188942394, currenttime 1188943417
--
-Geoff Endresen
Amazon.com
__20060125___This posting was submitted with HTML in
it___
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
Re: New Java Plugin Server Problems
Axton, We think this is a defect in armonitor with command lines that have exactly (or multiples) of 10 arguments. We fill fix the defect. But in the mean time, if you're seeing this problem, you can workaround the issue by removing the option -m at the end of the monitor entry. [This option is not used by the Java plug-in server itself, and is retained just for backward compatibility for C plug-ins that may use it for whatever reason]. java -Xmx512m -classpath /usr/ar/sundev71/pluginsvr:/usr/ar/sundev71/pluginsvr/arpluginsvr71.jar com.bmc.arsys.plugin vr.ARPluginServerMain -x sundev71 -i /usr/ar/sundev71 Or, may be you can add an extra argument to ensure your command line does not 10 items, for example as in: java -DNoTenArgsNow=HaHaHa -Xmx512m -classpath /usr/ar/sundev71/pluginsvr:/usr/ar/sundev71/pluginsvr/arpluginsvr71.jar com.bmc.arsys.plugin vr.ARPluginServerMain -x sundev71 -i /usr/ar/sundev71 -m AR System Plugin Server Version 7.1.00 Build 200708221849 Regards Appajee -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Sunday, September 09, 2007 3:53 PM To: arslist@ARSLIST.ORG Subject: New Java Plugin Server Problems Having trouble getting the new java based plugin server started under armonitor. armonitor.log shows the following: Sun Sep 9 18:21:46 2007 Failure occurred during execl() (ARERR 33) Sun Sep 9 18:21:46 2007 Bad address : ./java Sun Sep 9 18:21:46 2007 (ARNOTE 0) Sun Sep 9 18:21:46 2007 ARMonitor child process (pid:25366) started. ./java Sun Sep 9 18:21:46 2007 (ARNOTE 0) Sun Sep 9 18:21:46 2007 ARMonitor child process (pid:25366) died with 0. ./java ... Sun Sep 9 18:21:46 2007 Failure occurred during execl() (ARERR 33) Sun Sep 9 18:21:46 2007 Bad address : ./java Sun Sep 9 18:21:46 2007 (ARNOTE 0) Sun Sep 9 18:21:46 2007 Tried 4 restarts in 30 seconds. I give up at Sun Sep 9 18:21:46 2007 If I manually start the process with the command listed in armonitor, all seems well; the process starts and continues running. [EMAIL PROTECTED] /usr/ar/sundev71/bin]$ java -Xmx512m -classpath /usr/ar/sundev71/pluginsvr:/usr/ar/sundev71/pluginsvr/arpluginsvr71.jar com.bmc.arsys.plugin vr.ARPluginServerMain -x sundev71 -i /usr/ar/sundev71 -m AR System Plugin Server Version 7.1.00 Build 200708221849 This is on Solaris 10 sparc64x2 with a remote Oracle 10g instance running on linux x86-32x2. This only seems to be an issue when using libumem as the memory management library (enabled by setting the following at the top of the arsystem script): UMEM_DEBUG=default UMEM_LOGGING=transaction LD_PRELOAD=libumem.so.1 export UMEM_DEBUG UMEM_LOGGING LD_PRELOAD Without this, it starts just fine. Some system information: [EMAIL PROTECTED] /usr/ar/sundev71/bin]$ which java /usr/bin/java [EMAIL PROTECTED] /usr/ar/sundev71/bin]$ java -version java version 1.5.0_12 Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_12-b04) Java HotSpot(TM) Server VM (build 1.5.0_12-b04, mixed mode) [EMAIL PROTECTED] /usr/ar/sundev71/bin]$ /usr/java/bin/java -version java version 1.5.0_12 Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_12-b04) Java HotSpot(TM) Server VM (build 1.5.0_12-b04, mixed mode) [EMAIL PROTECTED] /usr/ar/sundev71/bin]$ uname -a SunOS sundev01 5.10 Generic_118833-33 sun4u sparc SUNW,Sun-Fire-280R # psrinfo -v Status of virtual processor 0 as of: 09/09/2007 18:40:17 on-line since 09/03/2007 03:06:09. The sparcv9 processor operates at 900 MHz, and has a sparcv9 floating point processor. Status of virtual processor 1 as of: 09/09/2007 18:40:17 on-line since 09/03/2007 03:06:11. The sparcv9 processor operates at 900 MHz, and has a sparcv9 floating point processor. [EMAIL PROTECTED] /usr/ar/sundev71/bin]$ cat /etc/arsystem/sundev71/armonitor.conf Monitor-directory: /usr/ar/sundev71 SNMP-agent-enabled: F #/usr/ar/sundev71/bin/arsnmpd --server sundev71 -f -c /usr/ar/sundev71/conf/arsnmpd.conf udp:161 /usr/ar/sundev71/bin/arserverd -s sundev71 -i /usr/ar/sundev71 -l /etc/arsystem/sundev71 /usr/ar/sundev71/bin/arsvcdsp -s sundev71 -d /usr/ar/sundev71 #/usr/ar/sundev71/bin/arservdsd -s sundev71 -i /usr/ar/sundev71 /usr/ar/sundev71/bin/arplugin -s sundev71 -i /usr/ar/sundev71 java -Xmx512m -classpath /usr/ar/sundev71/pluginsvr:/usr/ar/sundev71/pluginsvr/arpluginsvr71.jar com.bmc.arsys.pluginsvr.ARPluginServerMain -x sundev71 -i /um /usr/ar/sundev71/apps/aremail/emaild.sh start [EMAIL PROTECTED] /usr/ar/sundev71/bin]$ file /usr/ar/sundev71/bin/armonitor /usr/ar/sundev71/bin/armonitor: ELF 32-bit MSB executable SPARC Version 1, dynamically linked, stripped [EMAIL PROTECTED] /usr/ar/sundev71/bin]$ file /usr/ar/sundev71/pluginsvr /usr/ar/sundev71/pluginsvr: directory [EMAIL PROTECTED] /usr/ar/sundev71/bin]$ file /usr/ar/sundev71/pluginsvr/libarpluginjni71.so /usr/ar/sundev71/pluginsvr/libarpluginjni71.so: ELF 32-bit MSB dynamic lib
Re: cool awk script to find out how late escalations are running
Guys,
Read the script. It is the awk script that prints the text late at so no
greps will find it in the escalation log (unless you have an escalation named
...late at...)
Cheers
Ben
- --- Original Message --- -
From: Fariss, Ron
[EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 12 Sep 2007 10:39:03
Frederick,
Ok, probably a dumb question, but are you sure that
your Escalation
Logging is turned on and if it is, that the name of
your escalation log
file is aresc.log. Mine happens to be aresc2.log.
Ron Fariss
AIG Global Services
Service Desk Automation
713-831-2365 (Office)
281-782-0979 (Mobile)
From: Action Request System discussion
list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms,
Frederick W
Sent: Wednesday, September 12, 2007 8:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: cool awk script to find out how late
escalations are
running
**
What version are you on? I just tried doing a
grep -i late at
aresc.log and it did not pull up anything even
though I know I have
escalation delays.
I am on ARS 6.3 patch 20 on Solaris 9 (w/ Oracle
10g)
Fred
From: Action Request System discussion
list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Geoffrey
Endresen
Sent: Tuesday, September 11, 2007 5:10 PM
To: arslist@ARSLIST.ORG
Subject: cool awk script to find out how late
escalations are running
I don't know why it took me more than 10 years to
figure out this one.
The escalation log actually shows you if you are
running late, for
example if some escalation is taking so long that
it delays others. If
you never have had this problem they you probably
have not tried hard
enough.
Whe the escalations are running late they create a
log entry that has
the currentime and the firetime
I let the esclation log run overnight and I wanted
to see how late (in
seconds) the escalations were delayed. This works
on our linux. I'm sure
there are smart people that have solved this
before, but I thought it
was cool enough to share.
% grep set firetime of 1 second, firetime
arescl.log | awk '{print
$23-$21, late at, $20, $21, $22, $23, $24}' |
grep -v ^0 | sort -nr
| mail -s late escalations report
[EMAIL PROTECTED]
The output looks something like this:
1495 late at firetime 1188930731, currenttime
1188932226
1097 late at firetime 1188973269, currenttime
1188974366
1093 late at firetime 1188961114, currenttime
1188962207
1090 late at firetime 1188934027, currenttime
1188935117
1023 late at firetime 1188942394, currenttime
1188943417
--
-Geoff Endresen
Amazon.com
__20060125___This posting was
submitted with HTML in
it___
___
UNSUBSCRIBE or access ARSlist Archives at
www.arslist.org ARSlist:Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
Re: Error: Plug-In server is not responding
Hi Gopala, All the needed info is in the link Jarl had posted earlier: http://developer.bmc.com/jiveProd/entry!default.jspa?categoryID=528exte rnalID=22fromSearchPage=true Beginning with the versions in the following table, the Report Creator plug-in will check for the existence of this configuration item and if configured, use the designated private queue for its loopback API calls. ... All other proprietary and third party loopback plug-ins that don't have special queue requirements should also use this queue. So the issue lies with the individual plug-in (that loops back to the Server) implementation in that it talks to the server using the private queue. So to solve this problem, your plug-in code must issue .NET AR API calls thru the private queue. So simply add the following line right after you instantiate login using BMC.ARSystem.Server object but before issuing any API calls ... Server server = new Server(); Server.Login( ... ); server.SetServerPort(0 /* or the TCPPort value */, 390693 /* Your private queue */); /* ... rest of your API calls */ Regards Appajee From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gopala Krishna Peela Sent: Sunday, September 09, 2007 3:59 PM To: arslist@ARSLIST.ORG Subject: Re: Error: Plug-In server is not responding Hi Jarl, I tried even loopback.. But still facing the same issue. I have configured below lines into ar.cfg file Private-RPC-Socket: 390693 4 4 Plugin-Loopback-RPC-Socket: 390693 Environment details: Windows XP, remedy 6.3 patch 18. Mid Tier 6.3, .Net API 7.0 Thanks Regards, Gopala Krishna.Peela ___ - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ITSM 7 assigment email. Where is the URL link in email body set?
Hi all, I need to change the ARS server name that's embedded in the direct access URL that appears at the top of email body sent to members of a support group notifying them of Incident assigment to the group. The message on SYS:Notification Messages form (ID 4), does not include this URL. What code is adding the direct access URL that's slapped at the top of the email body...or where are the parameters for this URL set? Can't find it anywhere in the config screens. TIA. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ITSM 7 assigment email. Where is the URL link in email body set?
In the Administrator tool, under Server Information, on the Advanced tab, there is an entry labeled Email Notifications Web Path - set the path there. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ray T. Sent: Wednesday, September 12, 2007 9:41 AM To: arslist@ARSLIST.ORG Subject: ITSM 7 assigment email. Where is the URL link in email body set? ** Hi all, I need to change the ARS server name that's embedded in the direct access URL that appears at the top of email body sent to members of a support group notifying them of Incident assigment to the group. The message on SYS:Notification Messages form (ID 4), does not include this URL. What code is adding the direct access URL that's slapped at the top of the email body...or where are the parameters for this URL set? Can't find it anywhere in the config screens. TIA. __20060125___This posting was submitted with HTML in it___ The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Request ID Index
Do I need to create an index for Request ID or is it created implicitly? Thanks, Michael The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Request ID Index
Default settings are to have a Clustered index on Request ID...so no you don't need to create one yourself _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD Sent: Wednesday, September 12, 2007 9:59 AM To: arslist@ARSLIST.ORG Subject: Request ID Index ** Do I need to create an index for Request ID or is it created implicitly? Thanks, Michael The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ITSM 7 assigment email. Where is the URL link in email body set?
So simple...thanks! On 9/12/07, Durrant, Michael M. - ITSD [EMAIL PROTECTED] wrote: ** In the Administrator tool, under Server Information, on the Advanced tab, there is an entry labeled Email Notifications Web Path - set the path there. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Ray T. *Sent:* Wednesday, September 12, 2007 9:41 AM *To:* arslist@ARSLIST.ORG *Subject:* ITSM 7 assigment email. Where is the URL link in email body set? ** Hi all, I need to change the ARS server name that's embedded in the direct access URL that appears at the top of email body sent to members of a support group notifying them of Incident assigment to the group. The message on SYS:Notification Messages form (ID 4), does not include this URL. What code is adding the direct access URL that's slapped at the top of the email body...or where are the parameters for this URL set? Can't find it anywhere in the config screens. TIA. __20060125___This posting was submitted with HTML in it___ The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Request ID Index
That's what I thought - thanks! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Wednesday, September 12, 2007 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: Request ID Index ** Default settings are to have a Clustered index on Request ID...so no you don't need to create one yourself From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD Sent: Wednesday, September 12, 2007 9:59 AM To: arslist@ARSLIST.ORG Subject: Request ID Index ** Do I need to create an index for Request ID or is it created implicitly? Thanks, Michael The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: eid=null in notification URLs
Michael, I had raised this as a ticket to Remedy Support and they recognized it as a software bug. I do not recall the bug number. I tried to find that E-mail but can't seem to locate it. An interesting thing I had found about a particular ticket that had NULL entry ID's in the email notification was the result of this query.. Incident with Entry ID INC0013 had a NULL Web_Incident_ID, while it did get an Incident Number INC0059. I didn't get a chance to get to the bottom of this problem, but it could be that the Web_Incident_ID is pushed to the notification form to send out the notification resulting in a null eid. SELECT [Entry_ID], [Web_Incident_ID], [Incident_Number] FROM [ARSystem].[dbo].[HPD_Help_Desk] Results Entry_IDWeb_Incident_ID Incident_Number INC0001 NULLINC0001 INC0002 NULLINC0002 INC0003 NULLINC0003 INC0004 NULLINC0004 INC0005 NULLINC0032 INC0006 NULLINC0034 INC0007 NULLINC0035 INC0008 NULLINC0051 INC0009 NULLINC0052 INC0010 NULLINC0053 INC0011 NULLINC0054 INC0012 NULLINC0058 INC0013 NULLINC0059 INC0014 NULLINC0060 INC0015 NULLINC0061 INC0016 INC0062 INC0062 INC0017 INC0063 INC0063 INC0018 INC0064 INC0064 INC0019 NULLINC0065 INC0020 NULLINC0067 INC0021 NULLINC0068 INC0022 NULLINC0069 INC0023 NULLINC0070 INC0024 INC0071 INC0071 INC0025 INC0072 INC0072 INC0026 INC0073 INC0073 INC0027 INC0074 INC0074 INC0028 INC0075 INC0075 INC0029 INC0076 INC0076 INC0030 INC0077 INC0077 INC0031 INC0078 INC0078 INC0032 INC0079 INC0079 INC0033 INC0080 INC0080 INC0034 NULLINC0081 INC0035 INC0082 INC0082 INC0036 INC0083 INC0083 INC0037 NULLINC0084 INC0038 INC0089 INC0089 Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Durrant, Michael M. - ITSD Sent: Wednesday, September 12, 2007 10:23 AM To: arslist@ARSLIST.ORG Subject: eid=null in notification URLs ** I'm trying to use the Web URL function of Notifications to send a Mid-Tier URL for the case. When I do, the URL has eid=NULL at the end of instead of eid=Request ID. The Request ID shows in the text I send in the notification, but does not carry over properly to the URL. Any ideas? Michael No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.485 / Virus Database: 269.13.15/1003 - Release Date: 9/12/2007 10:56 AM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: New Java Plugin Server Problems
I ended up wrapping it in a script so that there are no parameters. armonitor seems to start and stop the java plugin daemon without a hitch like this. This script is a slight variant to the script included with the plugin server. [EMAIL PROTECTED] /home/remedy]$ cat /etc/arsystem/sundev71/armonitor.conf |grep pluginsvr #/usr/java/bin/java -Xmx512m -classpath /usr/ar/sundev71/pluginsvr:/usr/ar/sundev71/pluginsvr/arpluginsvr71.jar com.bmc.arsys.pluginsvr.ARPluginServerMain -x sundev71 -i /usr/ar/sundev71 -m /usr/ar/sundev71/pluginsvr/pluginsvrstartup.sh [EMAIL PROTECTED] /home/remedy]$ cat /usr/ar/sundev71/pluginsvr/pluginsvrstartup.sh #!/bin/sh UMEM_DEBUG=default UMEM_LOGGING=transaction LD_PRELOAD=libumem.so.1 export UMEM_DEBUG UMEM_LOGGING LD_PRELOAD LD_LIBRARY_PATH=.:../bin SHLIB_PATH=.:../bin LIBPATH=.:../bin CLASSPATH=.:arapi71.jar:arrpc71.jar:arcmn71.jar:arpluginsvr71.jar:oncrpc.jar:portmap.jar:log4j-1.2.14.jar:spring.jar:commons-logging-1.1.jar:commons-configuration-1.3.jar:commons-lang-2.2.jar:commons-collections-3.2.jar:commons-digester-1.7.jar:commons-beanutils.jar:commons-codec-1.3.jar export LD_LIBRARY_PATH SHLIB_PATH LIBPATH CLASSPATH exec $JAVA_HOME/bin/java -Xmx512m com.bmc.arsys.pluginsvr.ARPluginServerMain -x localhost -i ./.. [EMAIL PROTECTED] /home/remedy]$ ptree 846 846 ./armonitor -s sundev71 -c /etc/arsystem/sundev71/armonitor.conf 847 ./arserverd -s sundev71 -i /usr/ar/sundev71 -l /etc/arsystem/sundev71 870 ./arforkd -s sundev71 -l /usr/ar/sundev71/db/arfork.log 868 ./arsvcdsp -s sundev71 -d /usr/ar/sundev71 869 ./arplugin -s sundev71 -i /usr/ar/sundev71 871 /bin/java -Xmx512m com.bmc.arsys.pluginsvr.ARPluginServerMain -x localhost -i . 872 /usr/java/bin/java -Djava.library.path=/usr/ar/sundev71/apps/aremail -cp /usr/a The exec preceding the call to java hands off pid ownership to the spawning process, which allows armonitor to properly stop the process. Here is the output of the startup process: [EMAIL PROTECTED] /home/remedy]$ /usr/ar/sundev71/bin/arsystem start Action Request System initializing. Starting AR System Server (ARNOTE 0) AR Monitor version 7.1.00 Build 200708221849 started. (ARNOTE 0) AR Monitor started. (ARNOTE 0) ARMonitor child process (pid:1429) started. ./arserverd server: locale=[[ en_US.UTF-8 ]], LANG=[[ en_US.UTF-8 ]] NLS_LANG=[[ american_america.AL32UTF8 ]] Action Request System(R) Server Version 7.1.00 Build 200708221849 (c) Copyright 1991-2007 BMC Software, Inc. 390600 : This version of the Action Request System(R) is ready for use or evaluation without purchasing or activating an authorization key. For unlimited capabilities, contact your sales representative. (ARNOTE 27) Action Request System initialization is complete. Starting JBoss... [EMAIL PROTECTED] /home/remedy]$ Sending output to nohup.out (ARNOTE 0) Server indicates that it's up. (ARNOTE 0) ARMonitor child process (pid:1450) started. ./arsvcdsp (ARNOTE 0) ARMonitor child process (pid:1451) started. ./arplugin Action Request System AR System Application Command Dispatcher Version 7.1.00 Build 200708221849 (c) Copyright 1998-2007 BMC Software, Inc. Action Request System(R) Fork Daemon Version 7.1.00 Build 200708221849 (c) Copyright 2000-2007 BMC Software, Inc. Action Request System(R) Plug-In Server Version 7.1.00 Build 200708221849 (c) Copyright 2001-2007 BMC Software, Inc. (ARNOTE 0) ARMonitor child process (pid:1452) started. ./pluginsvrstartup.sh (ARNOTE 0) ARMonitor child process (pid:1453) started. ./emaild.sh AR System Plugin Server Version 7.1.00 Build 200708221849 BMC Remedy Email Engine has started and the process tree [EMAIL PROTECTED] /home/remedy]$ ptree 1428 1428 ./armonitor -s sundev71 -c /etc/arsystem/sundev71/armonitor.conf 1429 ./arserverd -s sundev71 -i /usr/ar/sundev71 -l /etc/arsystem/sundev71 1449 ./arforkd -s sundev71 -l /var/log/remedy/arfork.log 1450 ./arsvcdsp -s sundev71 -d /usr/ar/sundev71 1451 ./arplugin -s sundev71 -i /usr/ar/sundev71 1452 /bin/java -Xmx512m com.bmc.arsys.pluginsvr.ARPluginServerMain -x localhost -i . 1453 /usr/java/bin/java -Djava.library.path=/usr/ar/sundev71/apps/aremail -cp /usr/a and after an arsystem stop [EMAIL PROTECTED] /home/remedy]$ /usr/ar/sundev71/bin/arsystem stop Stopping JBoss... Shutdown message has been posted to the server. Server shutdown may take a while - check logfiles for completion Action Request System shutdown in progress. AR System server terminated normally (ARERR 32) ARMonitor (ARNOTE 0) Attempting to terminate ARMonitor child process (pid:1429). ./arserverd (ARNOTE 0) Attempting to terminate ARMonitor child process (pid:1450). ./arsvcdsp (ARNOTE 0) Attempting to terminate ARMonitor child process (pid:1451). ./arplugin (ARNOTE 0) Attempting to terminate ARMonitor child process (pid:1452). ./pluginsvrstartup.sh (ARNOTE 0) Attempting to terminate ARMonitor child process
Re: Serach Criteris with NOT LIKE issue
Try breaking the criteria by use of more brackets...
NOT('sAMAccountName' LIKE (% + $))
Joe
PS: Is this a Vendor form? Or is this a Regular form? If I recall right, the
LIKE operation has problems with Vendor forms created from the LDAP ARDBC
plugin.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of sujan nellikkandy
Sent: Wednesday, September 12, 2007 5:02 AM
To: arslist@ARSLIST.ORG
Subject: Serach Criteris with NOT LIKE issue
**
Hi all,
sub: push value from vendor form to CTM:People.
i want to push sAMAccountname to CTM:People form. but my sAMAccountname
conatin computernames like FBODDTB00JAFLA$,FCAS0B01L00W01$ etc values. i
dont want push these names to people form. So in escalation i put
criteria NOT ('sAMAccountName' LIKE %$ ) in RunIf filed. but giving No
matching requests .
if i remove NOT, i can see all sAMAccountname ending with $ sign. how to
solve this Crteria issue.
please reply.
Sujan
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.485 / Virus Database: 269.13.15/1003 - Release Date: 9/12/2007
10:56 AM
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
Atrium integration engine(AIE)
[EMAIL PROTECTED]@[EMAIL PROTECTED] Why cant I install the AIE in the directory i want? -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Push field sometimes happens and sometimes doesn't
The questions about timeouts and entries on the other table that I asked was to check if it might be an indexing issue, where there might have been some sort of search on that table before the push fields causing a table scan.. With 30 entries that should not be an issue.. The filter may fire twice if it is on submit and a part of a Filter Guide that is called on Submit.. So it could fire on the execution order of the filter on Submit, and then again when the Filter guide is called in which this filter is a part of. Check that.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Dwayne Martin Sent: Wednesday, September 12, 2007 10:25 AM To: arslist@ARSLIST.ORG Subject: Re: Push field sometimes happens and sometimes doesn't First of all, Thanks, Mike, for the info on Linux servers. We just switched from Unix to Linux. Hope we haven't made a big mistake. Joe, When it doesn't get updated, does the filter log show that the filter had fired to perform the push?? Yes, the filter log shows it pushing to the other form whether the other form gets updated or not. Do you ever get ARERR 93 timeout errors during these operations? No, no timeout errors, or errors of any kind. What is the record count of the form into which you are performing these push actions? 30 entries What is the Push Field If criteria? 'PIQ ID' = $Other Call no$ PIQ ID is the renamed Entry ID field #1. Workflow does show Other Call no getting set correctly. And the Push Fields is set to display No Match error if it can't find the record, and we are not getting any error message. Earlier I reported that the SQL updates are happening twice. The filter log shows that the filter itself sometimes fires twice and sometimes once. The filter is firing on Submit, so why would it fire twice? Contrary to what I reported yesterday, firing once or twice doesn't seem to have any affect on whether or not the record gets updated. Thanks, Dwayne Original message Date: Tue, 11 Sep 2007 17:33:05 -0400 From: Joe D'Souza [EMAIL PROTECTED] Subject: Re: Push field sometimes happens and sometimes doesn't To: arslist@ARSLIST.ORG ** When it doesn't get updated, does the filter log show that the filter had fired to perform the push?? Do you ever get ARERR 93 timeout errors during these operations? What is the record count of the form into which you are performing these push actions? What is the Push Field If criteria? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Mike Ellertson Sent: Tuesday, September 11, 2007 5:06 PM To: arslist@ARSLIST.ORG Subject: Re: Push field sometimes happens and sometimes doesn't Hi Dwayne, It seems to me that if the SQL routine you specified was executing twice, it should impact performance but not the actual data. But I can see you are running a Linux server. I have worked with several companies experiencing weird Linux problems. About a year ago BMC put a special support swat team into place to address Linux issues. I would recommend you putting a call into BMC Remedy support and having the issue escalated to them. Mike Ellertson Bushido Technologies, Inc. Phone: (949) 705-6991 Email: [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Tuesday, September 11, 2007 1:38 PM To: arslist@ARSLIST.ORG Subject: Push field sometimes happens and sometimes doesn't Hello Everyone, We have a push fields action to a diary form. The same filter is pushing from the same form in all cases. Most of the time it works, but sometimes the field does not get updated. The filter log is identical in both cases, and it clearly shows the push taking place. Both when it work and when it doesn't sql log shows these actions: SELECT C536870931 [the field getting updated] FROM T580 WHERE C1 = 'PIQ00083' UPDATE T580 SET C536870931 = EMPTY_CLOB() WHERE C1 = 'PIQ00083' SELECT C536870931 FROM T580 WHERE C1 = 'PIQ00083' FOR UPDATE Set LOB into the above row ... But in the cases where the update fails, the sql log shows this routine happening twice. What would make the routine happen twice? Could second routine be overwriting the first? And what can I do to stop it? (ARS 7.0.1 p2, Linux server, Oracle 10.2 db) Dwayne Martin Computing Support James Madison University __20060125___This posting was submitted with HTML in it___ Dwayne Martin Computing Support James Madison University No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.485 / Virus Database: 269.13.15/1003 - Release Date: 9/12/2007 10:56 AM
How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count.
Hi all, Apart from the BMC Remedy IT Service Management 7.0 Architecture pdf book on BMC's support site, what do you guys use to analyze ITSM workflow to understand and customize it? I have done/tried the following: 1. Workflow Logging - always works, but very tedious. takes time to create test cases and go thru the log and cross ref objects in Remedy Admin. It's my distant friend that I mostly invite only for troubleshooting, not understaning a big chunk of workflow. 2. Browse Remedy Admin - tedious, not to mention it pushes me closer to a doc visit for carpel tunnel syndrom. i never liked Remedy's point and click boast. I would rather write code in sentences so that in one glace I could easily understand a chunk of workflow. Try understanding what 10 filters do. How do you like the point and click in Remedy Admin this time? For me, Remedy's strength is the macro programming it allows, not the point and click way of doing it. It sounds good only to the VP who is too lazy busy move his hand to the keyboard and assumes that this excellent trait flows down his chain of command. He's got the purse, so, you've got a whole lot of clickityclick click click to do in your life... 3. Master ARSuite - whoever decided to kill this product, i would like to confront loudly one day. He better have an earplug. I have been able to use it with mixed results for some of the custom apps written locally in ARS 7. Trying to use it for ITSM 7, I can't even get a def file created thru Remedy Admin. Exporting 40 forms causes malloc error on server. Is this typical, or is my server good for nothing bum I sometimes think it is? Currently trying the export in something like 20 separate chunks. Not done yet. Anybody able to do a def file of ITSM 7 in bigger chunks? After the def file, i wonder how upset Master AR Suite will be on meeting this new def (I already know I need to strip the new header line about char set). And after I do some customization, it's another round of fun with def file export. Why ca't I use a true IDE like the ones others had in 90s or even 80s? Yeah, tell me it's coming. I have to see it. 4. Remedy developer plus. I was able to get this to work with Rem admin 6.0.1 only. But loading objects (only Incidet Management) didn't finish in 2 hours (I got 2 GB on my client pc), so I killed it. Is this my unlucky day, so I should't buy NY lottery today or is it like this for you guys too? 5. I dearly miss that simple and sweet free command line utility...what was it called...arexport I think that gave you object details in readable format. I can't even remember it's name. I told you this was a very old friend. I wish it were still around. Rest in peace, my friend. Your life was a worthy one. Do you guys know of any other book, white paper from BMC. With actual object names, their definitions? Any luck with Master AR Suite or Rem Dev Plus? If anybody wants to tell me about their superior product xyz that is THE BEST out there and would allow such analysis, that I should have already paid for sparing me this long rant...please keep it short, and mention the price. A trial version? ITSM has turned into a monstrous beast never before sighted in this part of the world. Do we have enough ropes and shackles to tame this beast? Or is it going the natural way of the marvelous dinosaurs, too hefty for their own good? Hope not. -Rabi Tripathi NYC Pinpoint customers who are looking for what you sell. http://searchmarketing.yahoo.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count.
Rabi, grousing about Remedy the product has always been a favorite pastime for many of us. You're right, though. It does seem to be getting worse. Drew On Wed, 12 Sep 2007, Rabi Tripathi wrote: Hi all, Apart from the BMC Remedy IT Service Management 7.0 Architecture pdf book on BMC's support site, what do you guys use to analyze ITSM workflow to understand and customize it? I have done/tried the following: 1. Workflow Logging - always works, but very tedious. takes time to create test cases and go thru the log and cross ref objects in Remedy Admin. It's my distant friend that I mostly invite only for troubleshooting, not understaning a big chunk of workflow. 2. Browse Remedy Admin - tedious, not to mention it pushes me closer to a doc visit for carpel tunnel syndrom. i never liked Remedy's point and click boast. I would rather write code in sentences so that in one glace I could easily understand a chunk of workflow. Try understanding what 10 filters do. How do you like the point and click in Remedy Admin this time? For me, Remedy's strength is the macro programming it allows, not the point and click way of doing it. It sounds good only to the VP who is too lazy busy move his hand to the keyboard and assumes that this excellent trait flows down his chain of command. He's got the purse, so, you've got a whole lot of clickityclick click click to do in your life... 3. Master ARSuite - whoever decided to kill this product, i would like to confront loudly one day. He better have an earplug. I have been able to use it with mixed results for some of the custom apps written locally in ARS 7. Trying to use it for ITSM 7, I can't even get a def file created thru Remedy Admin. Exporting 40 forms causes malloc error on server. Is this typical, or is my server good for nothing bum I sometimes think it is? Currently trying the export in something like 20 separate chunks. Not done yet. Anybody able to do a def file of ITSM 7 in bigger chunks? After the def file, i wonder how upset Master AR Suite will be on meeting this new def (I already know I need to strip the new header line about char set). And after I do some customization, it's another round of fun with def file export. Why ca't I use a true IDE like the ones others had in 90s or even 80s? Yeah, tell me it's coming. I have to see it. 4. Remedy developer plus. I was able to get this to work with Rem admin 6.0.1 only. But loading objects (only Incidet Management) didn't finish in 2 hours (I got 2 GB on my client pc), so I killed it. Is this my unlucky day, so I should't buy NY lottery today or is it like this for you guys too? 5. I dearly miss that simple and sweet free command line utility...what was it called...arexport I think that gave you object details in readable format. I can't even remember it's name. I told you this was a very old friend. I wish it were still around. Rest in peace, my friend. Your life was a worthy one. Do you guys know of any other book, white paper from BMC. With actual object names, their definitions? Any luck with Master AR Suite or Rem Dev Plus? If anybody wants to tell me about their superior product xyz that is THE BEST out there and would allow such analysis, that I should have already paid for sparing me this long rant...please keep it short, and mention the price. A trial version? ITSM has turned into a monstrous beast never before sighted in this part of the world. Do we have enough ropes and shackles to tame this beast? Or is it going the natural way of the marvelous dinosaurs, too hefty for their own good? Hope not. -Rabi Tripathi NYC Pinpoint customers who are looking for what you sell. http://searchmarketing.yahoo.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Atrium integration engine(AIE)
Cause the Lord said no! Sorry couldn't help saying that.. Is it on UNIX or on Windows? It may be possible to change it on UNIX after the install by modifying all related paths in the applications configuration files. I am not familiar with AIE to name all these files, but you could start with the regular ones like ar.conf and armonitor.conf and see if you see any references there. Internally in the database there may be an AIE applications settings form (just like EIE has one) that contains this path too. On Windows you'll have to be more careful as there might be registry entries with the path that you would have to look for and modify.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Jarl Grøneng Sent: Wednesday, September 12, 2007 1:21 PM To: arslist@ARSLIST.ORG Subject: Atrium integration engine(AIE) [EMAIL PROTECTED]@[EMAIL PROTECTED] Why cant I install the AIE in the directory i want? -- Jarl No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.485 / Virus Database: 269.13.15/1003 - Release Date: 9/12/2007 10:56 AM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count.
Rabi, I have had success using the Sync Search Database to lead me through some of the related items in ITSM 7. Unfortunately, log files are about the only other thing that's been educational. I'm sure that there is a utility or two out there that can help - too bad BMC can't seem to provide any of their own that are better than stuff we had years ago. Maybe with the new Admin tool coming out, they'll have the ability to give us some functionality that the current tool won't support. I wait with fingers crossed. Rick On 9/12/07, Rabi Tripathi [EMAIL PROTECTED] wrote: Hi all, Apart from the BMC Remedy IT Service Management 7.0 Architecture pdf book on BMC's support site, what do you guys use to analyze ITSM workflow to understand and customize it? I have done/tried the following: 1. Workflow Logging - always works, but very tedious. takes time to create test cases and go thru the log and cross ref objects in Remedy Admin. It's my distant friend that I mostly invite only for troubleshooting, not understaning a big chunk of workflow. 2. Browse Remedy Admin - tedious, not to mention it pushes me closer to a doc visit for carpel tunnel syndrom. i never liked Remedy's point and click boast. I would rather write code in sentences so that in one glace I could easily understand a chunk of workflow. Try understanding what 10 filters do. How do you like the point and click in Remedy Admin this time? For me, Remedy's strength is the macro programming it allows, not the point and click way of doing it. It sounds good only to the VP who is too lazy busy move his hand to the keyboard and assumes that this excellent trait flows down his chain of command. He's got the purse, so, you've got a whole lot of clickityclick click click to do in your life... 3. Master ARSuite - whoever decided to kill this product, i would like to confront loudly one day. He better have an earplug. I have been able to use it with mixed results for some of the custom apps written locally in ARS 7. Trying to use it for ITSM 7, I can't even get a def file created thru Remedy Admin. Exporting 40 forms causes malloc error on server. Is this typical, or is my server good for nothing bum I sometimes think it is? Currently trying the export in something like 20 separate chunks. Not done yet. Anybody able to do a def file of ITSM 7 in bigger chunks? After the def file, i wonder how upset Master AR Suite will be on meeting this new def (I already know I need to strip the new header line about char set). And after I do some customization, it's another round of fun with def file export. Why ca't I use a true IDE like the ones others had in 90s or even 80s? Yeah, tell me it's coming. I have to see it. 4. Remedy developer plus. I was able to get this to work with Rem admin 6.0.1 only. But loading objects (only Incidet Management) didn't finish in 2 hours (I got 2 GB on my client pc), so I killed it. Is this my unlucky day, so I should't buy NY lottery today or is it like this for you guys too? 5. I dearly miss that simple and sweet free command line utility...what was it called...arexport I think that gave you object details in readable format. I can't even remember it's name. I told you this was a very old friend. I wish it were still around. Rest in peace, my friend. Your life was a worthy one. Do you guys know of any other book, white paper from BMC. With actual object names, their definitions? Any luck with Master AR Suite or Rem Dev Plus? If anybody wants to tell me about their superior product xyz that is THE BEST out there and would allow such analysis, that I should have already paid for sparing me this long rant...please keep it short, and mention the price. A trial version? ITSM has turned into a monstrous beast never before sighted in this part of the world. Do we have enough ropes and shackles to tame this beast? Or is it going the natural way of the marvelous dinosaurs, too hefty for their own good? Hope not. -Rabi Tripathi NYC ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count.
There is a patch for Remedy Developer Plaus that works with Admin 7. -Original Message- From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 12 Sep 2007 12:35 pm Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count. ** Rabi, I have had success using the Sync Search Database to lead me through some of the related items in ITSM 7.? Unfortunately, log files are about the only other thing that's been educational.? I'm sure that there is a utility or two out there that can help - too bad BMC can't seem to provide any of their own that are better than stuff we had years ago. ? Maybe with the new Admin tool coming out, they'll have the ability to give us some functionality that the current tool won't support.? I wait with fingers crossed. ? Rick ? On 9/12/07, Rabi Tripathi [EMAIL PROTECTED] wrote: Hi all, Apart from the BMC Remedy IT Service Management 7.0 Architecture pdf book on BMC's support site, what do you guys use to analyze ITSM workflow to understand and customize it? I have done/tried the following: 1. Workflow Logging - always works, but very tedious. takes time to create test cases and go thru the log and cross ref objects in Remedy Admin. It's my distant friend that I mostly invite only for troubleshooting, not understaning a big chunk of workflow. 2. Browse Remedy Admin - tedious, not to mention it pushes me closer to a doc visit for carpel tunnel syndrom. i never liked Remedy's point and click boast. I would rather write code in sentences so that in one glace I could easily understand a chunk of workflow. Try understanding what 10 filters do. How do you like the point and click in Remedy Admin this time? For me, Remedy's strength is the macro programming it allows, not the point and click way of doing it. It sounds good only to the VP who is too lazy busy move his hand to the keyboard and assumes that this excellent trait flows down his chain of command. He's got the purse, so, you've got a whole lot of clickityclick click click to do in your life... 3. Master ARSuite - whoever decided to kill this product, i would like to confront loudly one day. He better have an earplug. I have been able to use it with mixed results for some of the custom apps written locally in ARS 7. Trying to use it for ITSM 7, I can't even get a def file created thru Remedy Admin. Exporting 40 forms causes malloc error on server. Is this typical, or is my server good for nothing bum I sometimes think it is? Currently trying the export in something like 20 separate chunks. Not done yet. Anybody able to do a def file of ITSM 7 in bigger chunks? After the def file, i wonder how upset Master AR Suite will be on meeting this new def??(I already know I need to strip the new header line about char set). And after I do some customization, it's another round of fun with def file export. Why ca't I use a true IDE like the ones others had in 90s or even 80s? Yeah, tell me it's coming. I have to see it. 4. Remedy developer plus. I was able to get this to work with Rem admin 6.0.1 only. But loading objects (only Incidet Management) didn't finish in 2 hours (I got 2 GB on my client pc), so I killed it. Is this my unlucky day, so I should't buy NY lottery today or is it like this for you guys too? 5. I dearly miss that simple and sweet free command line utility...what was it called...arexport I think that gave you object details in readable format. I can't even remember it's name. I told you this was a very old friend.??I wish it were still around. Rest in peace, my friend. Your life was a worthy one. Do you guys know of any other book, white paper from BMC. With actual object names, their definitions? Any luck with Master AR Suite or Rem Dev Plus? If anybody wants to tell me about their superior product xyz that is THE BEST out there and would allow such analysis, that I should have already paid for sparing me this long rant...please keep it short, and mention the price. A trial version? ITSM has turned into a monstrous beast never before sighted in this part of the world. Do we have enough ropes and shackles to tame this beast? Or is it going the natural way of the marvelous dinosaurs, too hefty for their own good? Hope not. -Rabi Tripathi NYC __20060125___This posting was submitted with HTML in it___ Email and AIM finally together. You've gotta check out free AOL Mail! - http://mail.aol.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Atrium integration engine(AIE)
On windows It add this after the directory you specify: BMC Software\BMC Atrium Integration Engine\ Yeah, I now I can change it, but since its on my laptop I does not bother -- Jarl On 9/12/07, Joe D'Souza [EMAIL PROTECTED] wrote: ** Cause the Lord said no! Sorry couldn't help saying that.. Is it on UNIX or on Windows? It may be possible to change it on UNIX after the install by modifying all related paths in the applications configuration files. I am not familiar with AIE to name all these files, but you could start with the regular ones like ar.conf and armonitor.conf and see if you see any references there. Internally in the database there may be an AIE applications settings form (just like EIE has one) that contains this path too. On Windows you'll have to be more careful as there might be registry entries with the path that you would have to look for and modify.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Jarl Grøneng Sent: Wednesday, September 12, 2007 1:21 PM To: arslist@ARSLIST.ORG Subject: Atrium integration engine(AIE) [EMAIL PROTECTED]@[EMAIL PROTECTED] Why cant I install the AIE in the directory i want? -- Jarl __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count.
On 9/12/07, Rabi Tripathi [EMAIL PROTECTED] wrote: Trying to use it for ITSM 7, I can't even get a def file created thru Remedy Admin. Exporting 40 forms causes malloc error on server. Is this typical, or is my server good for nothing bum I sometimes think it is? Currently trying the export in something like 20 separate chunks. Not done yet. If you create an issue with support about the malloc when exporting 40 forms, you prpbably got the answer: As designes, I'll create an RFE for you if you want Yes, ITSM and workflow is not easy. Tried to add two more attachment fields on the Requester Console, and move these into change (and backwrds) took me about 120 hours... -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count.
I know there's been a patch out for that for some time - that doesn't make the application work well on a large system like ITSM 7, unless you have a VERY robust system. Rick On 9/12/07, Roger Justice [EMAIL PROTECTED] wrote: ** There is a patch for Remedy Developer Plaus that works with Admin 7. -Original Message- From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 12 Sep 2007 12:35 pm Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count. ** Rabi, I have had success using the Sync Search Database to lead me through some of the related items in ITSM 7. Unfortunately, log files are about the only other thing that's been educational. I'm sure that there is a utility or two out there that can help - too bad BMC can't seem to provide any of their own that are better than stuff we had years ago. Maybe with the new Admin tool coming out, they'll have the ability to give us some functionality that the current tool won't support. I wait with fingers crossed. Rick On 9/12/07, Rabi Tripathi [EMAIL PROTECTED] wrote: Hi all, Apart from the BMC Remedy IT Service Management 7.0 Architecture pdf book on BMC's support site, what do you guys use to analyze ITSM workflow to understand and customize it? I have done/tried the following: 1. Workflow Logging - always works, but very tedious. takes time to create test cases and go thru the log and cross ref objects in Remedy Admin. It's my distant friend that I mostly invite only for troubleshooting, not understaning a big chunk of workflow. 2. Browse Remedy Admin - tedious, not to mention it pushes me closer to a doc visit for carpel tunnel syndrom. i never liked Remedy's point and click boast. I would rather write code in sentences so that in one glace I could easily understand a chunk of workflow. Try understanding what 10 filters do. How do you like the point and click in Remedy Admin this time? For me, Remedy's strength is the macro programming it allows, not the point and click way of doing it. It sounds good only to the VP who is too lazy busy move his hand to the keyboard and assumes that this excellent trait flows down his chain of command. He's got the purse, so, you've got a whole lot of clickityclick click click to do in your life... 3. Master ARSuite - whoever decided to kill this product, i would like to confront loudly one day. He better have an earplug. I have been able to use it with mixed results for some of the custom apps written locally in ARS 7. Trying to use it for ITSM 7, I can't even get a def file created thru Remedy Admin. Exporting 40 forms causes malloc error on server. Is this typical, or is my server good for nothing bum I sometimes think it is? Currently trying the export in something like 20 separate chunks. Not done yet. Anybody able to do a def file of ITSM 7 in bigger chunks? After the def file, i wonder how upset Master AR Suite will be on meeting this new def (I already know I need to strip the new header line about char set). And after I do some customization, it's another round of fun with def file export. Why ca't I use a true IDE like the ones others had in 90s or even 80s? Yeah, tell me it's coming. I have to see it. 4. Remedy developer plus. I was able to get this to work with Rem admin 6.0.1 only. But loading objects (only Incidet Management) didn't finish in 2 hours (I got 2 GB on my client pc), so I killed it. Is this my unlucky day, so I should't buy NY lottery today or is it like this for you guys too? 5. I dearly miss that simple and sweet free command line utility...what was it called...arexport I think that gave you object details in readable format. I can't even remember it's name. I told you this was a very old friend. I wish it were still around. Rest in peace, my friend. Your life was a worthy one. Do you guys know of any other book, white paper from BMC. With actual object names, their definitions? Any luck with Master AR Suite or Rem Dev Plus? If anybody wants to tell me about their superior product xyz that is THE BEST out there and would allow such analysis, that I should have already paid for sparing me this long rant...please keep it short, and mention the price. A trial version? ITSM has turned into a monstrous beast never before sighted in this part of the world. Do we have enough ropes and shackles to tame this beast? Or is it going the natural way of the marvelous dinosaurs, too hefty for their own good? Hope not. -Rabi Tripathi NYC ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count.
I think that ITSM 7 was purposefully designed this way, you know, security through obscurity? If they make it so complicated that no one will dare go near it, then the don't have as many support calls from people breaking it. Plus, this works well for the consultants, who are very well trained and tailored specifically for ITSM, unlike a lot of the full-timers who have other things than ITSM to worry about. I've not really gotten to look at ITSM, but just by reading the buzz on the list, it sounds like they really did a spectacular job at building a bird's nest. I wonder how they were able to make it so complicated and get it to work (sort of)? I'm sure that one of these days, I'll most likely have the privilege (!) of working with ITSM. I just hope that by then someone would have made an ITSM 7 for Dummies book! Some consulting company out there really should do that, but that might end up costing them some business. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, September 12, 2007 12:54 PM To: arslist@ARSLIST.ORG Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count. ** I know there's been a patch out for that for some time - that doesn't make the application work well on a large system like ITSM 7, unless you have a VERY robust system. Rick On 9/12/07, Roger Justice [EMAIL PROTECTED] wrote: ** There is a patch for Remedy Developer Plaus that works with Admin 7. -Original Message- From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 12 Sep 2007 12:35 pm Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count. ** Rabi, I have had success using the Sync Search Database to lead me through some of the related items in ITSM 7. Unfortunately, log files are about the only other thing that's been educational. I'm sure that there is a utility or two out there that can help - too bad BMC can't seem to provide any of their own that are better than stuff we had years ago. Maybe with the new Admin tool coming out, they'll have the ability to give us some functionality that the current tool won't support. I wait with fingers crossed. Rick On 9/12/07, Rabi Tripathi [EMAIL PROTECTED] wrote: Hi all, Apart from the BMC Remedy IT Service Management 7.0 Architecture pdf book on BMC's support site, what do you guys use to analyze ITSM workflow to understand and customize it? I have done/tried the following: 1. Workflow Logging - always works, but very tedious. takes time to create test cases and go thru the log and cross ref objects in Remedy Admin. It's my distant friend that I mostly invite only for troubleshooting, not understaning a big chunk of workflow. 2. Browse Remedy Admin - tedious, not to mention it pushes me closer to a doc visit for carpel tunnel syndrom. i never liked Remedy's point and click boast. I would rather write code in sentences so that in one glace I could easily understand a chunk of workflow. Try understanding what 10 filters do. How do you like the point and click in Remedy Admin this time? For me, Remedy's strength is the macro programming it allows, not the point and click way of doing it. It sounds good only to the VP who is too lazy busy move his hand to the keyboard and assumes that this excellent trait flows down his chain of command. He's got the purse, so, you've got a whole lot of clickityclick click click to do in your life... 3. Master ARSuite - whoever decided to kill this product, i would like to confront loudly one day. He better have an earplug. I have been able to use it with mixed results for some of the custom apps written locally in ARS 7. Trying to use it for ITSM 7, I can't even get a def file created thru Remedy Admin. Exporting 40 forms causes malloc error on server. Is this typical, or is my server good for nothing bum I sometimes think it is? Currently trying the export in something like 20 separate chunks. Not
Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count.
...and right now sync search database feature is dead in the water due to a defect in the 7.1 Admin Tool or server (or both), so even that is not available. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, September 12, 2007 12:35 PM To: arslist@ARSLIST.ORG Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count. ** Rabi, I have had success using the Sync Search Database to lead me through some of the related items in ITSM 7. Unfortunately, log files are about the only other thing that's been educational. I'm sure that there is a utility or two out there that can help - too bad BMC can't seem to provide any of their own that are better than stuff we had years ago. Maybe with the new Admin tool coming out, they'll have the ability to give us some functionality that the current tool won't support. I wait with fingers crossed. Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count.
I tend to agree both with Gary and with Rabi. Remedy has completely gotten away from its original premise--Rapid Application Development that can be done by non-Software Engineers. Now BMC is using its simple point and click development tool to build enterprise management suites that cause the developer to do the clickety-click clickety-click clickety-click that Rabi described. ITSM 7 is so monstrous, it's impossible to reverse engineer, which was, at one point in time, one of Remedy's hallmarks. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Wednesday, September 12, 2007 12:59 PM To: arslist@ARSLIST.ORG Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count. I think that ITSM 7 was purposefully designed this way, you know, security through obscurity? If they make it so complicated that no one will dare go near it, then the don't have as many support calls from people breaking it. Plus, this works well for the consultants, who are very well trained and tailored specifically for ITSM, unlike a lot of the full-timers who have other things than ITSM to worry about. I've not really gotten to look at ITSM, but just by reading the buzz on the list, it sounds like they really did a spectacular job at building a bird's nest. I wonder how they were able to make it so complicated and get it to work (sort of)? I'm sure that one of these days, I'll most likely have the privilege (!) of working with ITSM. I just hope that by then someone would have made an ITSM 7 for Dummies book! Some consulting company out there really should do that, but that might end up costing them some business. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count.
Rick, sync search, forgot to write about that. It hasn't been working properly for me in this server. I should spend some time and get it to work. Some work for my desktop tonight. On 9/12/07, Rick Cook [EMAIL PROTECTED] wrote: ** Rabi, I have had success using the Sync Search Database to lead me through some of the related items in ITSM 7. Unfortunately, log files are about the only other thing that's been educational. I'm sure that there is a utility or two out there that can help - too bad BMC can't seem to provide any of their own that are better than stuff we had years ago. Maybe with the new Admin tool coming out, they'll have the ability to give us some functionality that the current tool won't support. I wait with fingers crossed. Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count.
Hi Rabi Have you looked at ARInside? Free utility to create html documentation. It'll probably take a couple of hours to run against ITSM7 and produce over 1 GB data, but it does allow you to drill down through the workflow related to forms and fields. You can get it from Matt Reinfeldt's site at http://www.mattreinfeldt.com/site/component/option,com_docman/task,cat_view/ gid,35/Itemid,28/ HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi Sent: Wednesday, September 12, 2007 6:25 PM To: arslist@ARSLIST.ORG Subject: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count. Hi all, Apart from the BMC Remedy IT Service Management 7.0 Architecture pdf book on BMC's support site, what do you guys use to analyze ITSM workflow to understand and customize it? I have done/tried the following: 1. Workflow Logging - always works, but very tedious. takes time to create test cases and go thru the log and cross ref objects in Remedy Admin. It's my distant friend that I mostly invite only for troubleshooting, not understaning a big chunk of workflow. 2. Browse Remedy Admin - tedious, not to mention it pushes me closer to a doc visit for carpel tunnel syndrom. i never liked Remedy's point and click boast. I would rather write code in sentences so that in one glace I could easily understand a chunk of workflow. Try understanding what 10 filters do. How do you like the point and click in Remedy Admin this time? For me, Remedy's strength is the macro programming it allows, not the point and click way of doing it. It sounds good only to the VP who is too lazy busy move his hand to the keyboard and assumes that this excellent trait flows down his chain of command. He's got the purse, so, you've got a whole lot of clickityclick click click to do in your life... 3. Master ARSuite - whoever decided to kill this product, i would like to confront loudly one day. He better have an earplug. I have been able to use it with mixed results for some of the custom apps written locally in ARS 7. Trying to use it for ITSM 7, I can't even get a def file created thru Remedy Admin. Exporting 40 forms causes malloc error on server. Is this typical, or is my server good for nothing bum I sometimes think it is? Currently trying the export in something like 20 separate chunks. Not done yet. Anybody able to do a def file of ITSM 7 in bigger chunks? After the def file, i wonder how upset Master AR Suite will be on meeting this new def (I already know I need to strip the new header line about char set). And after I do some customization, it's another round of fun with def file export. Why ca't I use a true IDE like the ones others had in 90s or even 80s? Yeah, tell me it's coming. I have to see it. 4. Remedy developer plus. I was able to get this to work with Rem admin 6.0.1 only. But loading objects (only Incidet Management) didn't finish in 2 hours (I got 2 GB on my client pc), so I killed it. Is this my unlucky day, so I should't buy NY lottery today or is it like this for you guys too? 5. I dearly miss that simple and sweet free command line utility...what was it called...arexport I think that gave you object details in readable format. I can't even remember it's name. I told you this was a very old friend. I wish it were still around. Rest in peace, my friend. Your life was a worthy one. Do you guys know of any other book, white paper from BMC. With actual object names, their definitions? Any luck with Master AR Suite or Rem Dev Plus? If anybody wants to tell me about their superior product xyz that is THE BEST out there and would allow such analysis, that I should have already paid for sparing me this long rant...please keep it short, and mention the price. A trial version? ITSM has turned into a monstrous beast never before sighted in this part of the world. Do we have enough ropes and shackles to tame this beast? Or is it going the natural way of the marvelous dinosaurs, too hefty for their own good? Hope not. -Rabi Tripathi NYC Pinpoint customers who are looking for what you sell. http://searchmarketing.yahoo.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count.
Anyone working with ITSM is no longer considered a developer - now they are a configurator. drew On Wed, 12 Sep 2007, Kaiser Norm E CIV USAF 96 CS/SCCE wrote: I tend to agree both with Gary and with Rabi. Remedy has completely gotten away from its original premise--Rapid Application Development that can be done by non-Software Engineers. Now BMC is using its simple point and click development tool to build enterprise management suites that cause the developer to do the clickety-click clickety-click clickety-click that Rabi described. ITSM 7 is so monstrous, it's impossible to reverse engineer, which was, at one point in time, one of Remedy's hallmarks. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Wednesday, September 12, 2007 12:59 PM To: arslist@ARSLIST.ORG Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count. I think that ITSM 7 was purposefully designed this way, you know, security through obscurity? If they make it so complicated that no one will dare go near it, then the don't have as many support calls from people breaking it. Plus, this works well for the consultants, who are very well trained and tailored specifically for ITSM, unlike a lot of the full-timers who have other things than ITSM to worry about. I've not really gotten to look at ITSM, but just by reading the buzz on the list, it sounds like they really did a spectacular job at building a bird's nest. I wonder how they were able to make it so complicated and get it to work (sort of)? I'm sure that one of these days, I'll most likely have the privilege (!) of working with ITSM. I just hope that by then someone would have made an ITSM 7 for Dummies book! Some consulting company out there really should do that, but that might end up costing them some business. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count.
Yes. Funny you say that--my colleague and I were just commenting on that fact last week. True Remedy developers are a dying breed... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Wednesday, September 12, 2007 1:17 PM To: arslist@ARSLIST.ORG Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count. Anyone working with ITSM is no longer considered a developer - now they are a configurator. drew On Wed, 12 Sep 2007, Kaiser Norm E CIV USAF 96 CS/SCCE wrote: I tend to agree both with Gary and with Rabi. Remedy has completely gotten away from its original premise--Rapid Application Development that can be done by non-Software Engineers. Now BMC is using its simple point and click development tool to build enterprise management suites that cause the developer to do the clickety-click clickety-click clickety-click that Rabi described. ITSM 7 is so monstrous, it's impossible to reverse engineer, which was, at one point in time, one of Remedy's hallmarks. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Wednesday, September 12, 2007 12:59 PM To: arslist@ARSLIST.ORG Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count. I think that ITSM 7 was purposefully designed this way, you know, security through obscurity? If they make it so complicated that no one will dare go near it, then the don't have as many support calls from people breaking it. Plus, this works well for the consultants, who are very well trained and tailored specifically for ITSM, unlike a lot of the full-timers who have other things than ITSM to worry about. I've not really gotten to look at ITSM, but just by reading the buzz on the list, it sounds like they really did a spectacular job at building a bird's nest. I wonder how they were able to make it so complicated and get it to work (sort of)? I'm sure that one of these days, I'll most likely have the privilege (!) of working with ITSM. I just hope that by then someone would have made an ITSM 7 for Dummies book! Some consulting company out there really should do that, but that might end up costing them some business. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count.
I've seen Abydos Analyzer do a good job of producing visio diagram of relationships between forms such as which forms a given form interacts with and through which object (say filter). I haven't used it much myself, but based on what I saw few months ago, it seems to give you at least a good map to follow through Remedy Admin. PS: Sorry about the other reply. sent too soon On 9/12/07, Rick Cook [EMAIL PROTECTED] wrote: ** Rabi, I have had success using the Sync Search Database to lead me through some of the related items in ITSM 7. Unfortunately, log files are about the only other thing that's been educational. I'm sure that there is a utility or two out there that can help - too bad BMC can't seem to provide any of their own that are better than stuff we had years ago. Maybe with the new Admin tool coming out, they'll have the ability to give us some functionality that the current tool won't support. I wait with fingers crossed. Rick On 9/12/07, Rabi Tripathi [EMAIL PROTECTED] wrote: Hi all, Apart from the BMC Remedy IT Service Management 7.0 Architecture pdf book on BMC's support site, what do you guys use to analyze ITSM workflow to understand and customize it? I have done/tried the following: 1. Workflow Logging - always works, but very tedious. takes time to create test cases and go thru the log and cross ref objects in Remedy Admin. It's my distant friend that I mostly invite only for troubleshooting, not understaning a big chunk of workflow. 2. Browse Remedy Admin - tedious, not to mention it pushes me closer to a doc visit for carpel tunnel syndrom. i never liked Remedy's point and click boast. I would rather write code in sentences so that in one glace I could easily understand a chunk of workflow. Try understanding what 10 filters do. How do you like the point and click in Remedy Admin this time? For me, Remedy's strength is the macro programming it allows, not the point and click way of doing it. It sounds good only to the VP who is too lazy busy move his hand to the keyboard and assumes that this excellent trait flows down his chain of command. He's got the purse, so, you've got a whole lot of clickityclick click click to do in your life... 3. Master ARSuite - whoever decided to kill this product, i would like to confront loudly one day. He better have an earplug. I have been able to use it with mixed results for some of the custom apps written locally in ARS 7. Trying to use it for ITSM 7, I can't even get a def file created thru Remedy Admin. Exporting 40 forms causes malloc error on server. Is this typical, or is my server good for nothing bum I sometimes think it is? Currently trying the export in something like 20 separate chunks. Not done yet. Anybody able to do a def file of ITSM 7 in bigger chunks? After the def file, i wonder how upset Master AR Suite will be on meeting this new def (I already know I need to strip the new header line about char set). And after I do some customization, it's another round of fun with def file export. Why ca't I use a true IDE like the ones others had in 90s or even 80s? Yeah, tell me it's coming. I have to see it. 4. Remedy developer plus. I was able to get this to work with Rem admin 6.0.1 only. But loading objects (only Incidet Management) didn't finish in 2 hours (I got 2 GB on my client pc), so I killed it. Is this my unlucky day, so I should't buy NY lottery today or is it like this for you guys too? 5. I dearly miss that simple and sweet free command line utility...what was it called...arexport I think that gave you object details in readable format. I can't even remember it's name. I told you this was a very old friend. I wish it were still around. Rest in peace, my friend. Your life was a worthy one. Do you guys know of any other book, white paper from BMC. With actual object names, their definitions? Any luck with Master AR Suite or Rem Dev Plus? If anybody wants to tell me about their superior product xyz that is THE BEST out there and would allow such analysis, that I should have already paid for sparing me this long rant...please keep it short, and mention the price. A trial version? ITSM has turned into a monstrous beast never before sighted in this part of the world. Do we have enough ropes and shackles to tame this beast? Or is it going the natural way of the marvelous dinosaurs, too hefty for their own good? Hope not. -Rabi Tripathi NYC __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count.
True dat! On Wed, 12 Sep 2007, Kaiser Norm E CIV USAF 96 CS/SCCE wrote: Yes. Funny you say that--my colleague and I were just commenting on that fact last week. True Remedy developers are a dying breed... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Wednesday, September 12, 2007 1:17 PM To: arslist@ARSLIST.ORG Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count. Anyone working with ITSM is no longer considered a developer - now they are a configurator. drew On Wed, 12 Sep 2007, Kaiser Norm E CIV USAF 96 CS/SCCE wrote: I tend to agree both with Gary and with Rabi. Remedy has completely gotten away from its original premise--Rapid Application Development that can be done by non-Software Engineers. Now BMC is using its simple point and click development tool to build enterprise management suites that cause the developer to do the clickety-click clickety-click clickety-click that Rabi described. ITSM 7 is so monstrous, it's impossible to reverse engineer, which was, at one point in time, one of Remedy's hallmarks. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Wednesday, September 12, 2007 12:59 PM To: arslist@ARSLIST.ORG Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count. I think that ITSM 7 was purposefully designed this way, you know, security through obscurity? If they make it so complicated that no one will dare go near it, then the don't have as many support calls from people breaking it. Plus, this works well for the consultants, who are very well trained and tailored specifically for ITSM, unlike a lot of the full-timers who have other things than ITSM to worry about. I've not really gotten to look at ITSM, but just by reading the buzz on the list, it sounds like they really did a spectacular job at building a bird's nest. I wonder how they were able to make it so complicated and get it to work (sort of)? I'm sure that one of these days, I'll most likely have the privilege (!) of working with ITSM. I just hope that by then someone would have made an ITSM 7 for Dummies book! Some consulting company out there really should do that, but that might end up costing them some business. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count.
Yes, Abydos is a good tool - I only question whether the number of objects that it has to connect in ITSM 7 would make any output unreadable - like the CMDB CDM chart/poster/billboard. I mean, once you get it in small enough pieces to read easily, they're without the necessary context to make it understandable. Rick On 9/12/07, Ray T. [EMAIL PROTECTED] wrote: ** I've seen Abydos Analyzer do a good job of producing visio diagram of relationships between forms such as which forms a given form interacts with and through which object (say filter). I haven't used it much myself, but based on what I saw few months ago, it seems to give you at least a good map to follow through Remedy Admin. PS: Sorry about the other reply. sent too soon On 9/12/07, Rick Cook [EMAIL PROTECTED] wrote: ** Rabi, I have had success using the Sync Search Database to lead me through some of the related items in ITSM 7. Unfortunately, log files are about the only other thing that's been educational. I'm sure that there is a utility or two out there that can help - too bad BMC can't seem to provide any of their own that are better than stuff we had years ago. Maybe with the new Admin tool coming out, they'll have the ability to give us some functionality that the current tool won't support. I wait with fingers crossed. Rick On 9/12/07, Rabi Tripathi [EMAIL PROTECTED] wrote: Hi all, Apart from the BMC Remedy IT Service Management 7.0 Architecture pdf book on BMC's support site, what do you guys use to analyze ITSM workflow to understand and customize it? I have done/tried the following: 1. Workflow Logging - always works, but very tedious. takes time to create test cases and go thru the log and cross ref objects in Remedy Admin. It's my distant friend that I mostly invite only for troubleshooting, not understaning a big chunk of workflow. 2. Browse Remedy Admin - tedious, not to mention it pushes me closer to a doc visit for carpel tunnel syndrom. i never liked Remedy's point and click boast. I would rather write code in sentences so that in one glace I could easily understand a chunk of workflow. Try understanding what 10 filters do. How do you like the point and click in Remedy Admin this time? For me, Remedy's strength is the macro programming it allows, not the point and click way of doing it. It sounds good only to the VP who is too lazy busy move his hand to the keyboard and assumes that this excellent trait flows down his chain of command. He's got the purse, so, you've got a whole lot of clickityclick click click to do in your life... 3. Master ARSuite - whoever decided to kill this product, i would like to confront loudly one day. He better have an earplug. I have been able to use it with mixed results for some of the custom apps written locally in ARS 7. Trying to use it for ITSM 7, I can't even get a def file created thru Remedy Admin. Exporting 40 forms causes malloc error on server. Is this typical, or is my server good for nothing bum I sometimes think it is? Currently trying the export in something like 20 separate chunks. Not done yet. Anybody able to do a def file of ITSM 7 in bigger chunks? After the def file, i wonder how upset Master AR Suite will be on meeting this new def (I already know I need to strip the new header line about char set). And after I do some customization, it's another round of fun with def file export. Why ca't I use a true IDE like the ones others had in 90s or even 80s? Yeah, tell me it's coming. I have to see it. 4. Remedy developer plus. I was able to get this to work with Rem admin 6.0.1 only. But loading objects (only Incidet Management) didn't finish in 2 hours (I got 2 GB on my client pc), so I killed it. Is this my unlucky day, so I should't buy NY lottery today or is it like this for you guys too? 5. I dearly miss that simple and sweet free command line utility...what was it called...arexport I think that gave you object details in readable format. I can't even remember it's name. I told you this was a very old friend. I wish it were still around. Rest in peace, my friend. Your life was a worthy one. Do you guys know of any other book, white paper from BMC. With actual object names, their definitions? Any luck with Master AR Suite or Rem Dev Plus? If anybody wants to tell me about their superior product xyz that is THE BEST out there and would allow such analysis, that I should have already paid for sparing me this long rant...please keep it short, and mention the price. A trial version? ITSM has turned into a monstrous beast never before sighted in this part of the world. Do we have enough ropes and shackles to tame this beast? Or is it going the natural way of the marvelous dinosaurs, too hefty
Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count.
Rick, I never saw it work against ITSM, so you're right. On 9/12/07, Rick Cook [EMAIL PROTECTED] wrote: ** Yes, Abydos is a good tool - I only question whether the number of objects that it has to connect in ITSM 7 would make any output unreadable - like the CMDB CDM chart/poster/billboard. I mean, once you get it in small enough pieces to read easily, they're without the necessary context to make it understandable. Rick On 9/12/07, Ray T. [EMAIL PROTECTED] wrote: ** I've seen Abydos Analyzer do a good job of producing visio diagram of relationships between forms such as which forms a given form interacts with and through which object (say filter). I haven't used it much myself, but based on what I saw few months ago, it seems to give you at least a good map to follow through Remedy Admin. PS: Sorry about the other reply. sent too soon On 9/12/07, Rick Cook [EMAIL PROTECTED] wrote: ** Rabi, I have had success using the Sync Search Database to lead me through some of the related items in ITSM 7. Unfortunately, log files are about the only other thing that's been educational. I'm sure that there is a utility or two out there that can help - too bad BMC can't seem to provide any of their own that are better than stuff we had years ago. Maybe with the new Admin tool coming out, they'll have the ability to give us some functionality that the current tool won't support. I wait with fingers crossed. Rick On 9/12/07, Rabi Tripathi [EMAIL PROTECTED] wrote: Hi all, Apart from the BMC Remedy IT Service Management 7.0 Architecture pdf book on BMC's support site, what do you guys use to analyze ITSM workflow to understand and customize it? I have done/tried the following: 1. Workflow Logging - always works, but very tedious. takes time to create test cases and go thru the log and cross ref objects in Remedy Admin. It's my distant friend that I mostly invite only for troubleshooting, not understaning a big chunk of workflow. 2. Browse Remedy Admin - tedious, not to mention it pushes me closer to a doc visit for carpel tunnel syndrom. i never liked Remedy's point and click boast. I would rather write code in sentences so that in one glace I could easily understand a chunk of workflow. Try understanding what 10 filters do. How do you like the point and click in Remedy Admin this time? For me, Remedy's strength is the macro programming it allows, not the point and click way of doing it. It sounds good only to the VP who is too lazy busy move his hand to the keyboard and assumes that this excellent trait flows down his chain of command. He's got the purse, so, you've got a whole lot of clickityclick click click to do in your life... 3. Master ARSuite - whoever decided to kill this product, i would like to confront loudly one day. He better have an earplug. I have been able to use it with mixed results for some of the custom apps written locally in ARS 7. Trying to use it for ITSM 7, I can't even get a def file created thru Remedy Admin. Exporting 40 forms causes malloc error on server. Is this typical, or is my server good for nothing bum I sometimes think it is? Currently trying the export in something like 20 separate chunks. Not done yet. Anybody able to do a def file of ITSM 7 in bigger chunks? After the def file, i wonder how upset Master AR Suite will be on meeting this new def (I already know I need to strip the new header line about char set). And after I do some customization, it's another round of fun with def file export. Why ca't I use a true IDE like the ones others had in 90s or even 80s? Yeah, tell me it's coming. I have to see it. 4. Remedy developer plus. I was able to get this to work with Rem admin 6.0.1 only. But loading objects (only Incidet Management) didn't finish in 2 hours (I got 2 GB on my client pc), so I killed it. Is this my unlucky day, so I should't buy NY lottery today or is it like this for you guys too? 5. I dearly miss that simple and sweet free command line utility...what was it called...arexport I think that gave you object details in readable format. I can't even remember it's name. I told you this was a very old friend. I wish it were still around. Rest in peace, my friend. Your life was a worthy one. Do you guys know of any other book, white paper from BMC. With actual object names, their definitions? Any luck with Master AR Suite or Rem Dev Plus? If anybody wants to tell me about their superior product xyz that is THE BEST out there and would allow such analysis, that I should have already paid for sparing me this long rant...please keep it short, and mention the price. A trial version?
Does anyone know what constitutes a DSO update transfer
I'm having a tough time with a DSO application we support that does a chained distributed transfer. In this process I transfer from one form to another with the Immediately Update option set. When the form I transfer to gets updated it does 158 Set Fields which I believe queues up 158 distributed update transfers (I see this in my logs but don't believe my eyes). When 158 transfers get queued it causes not only a DSO bottleneck but causes extra filter processing on the originating form. I'm thinking of getting rid of the Update Immediately option and controlling when updates get sent myself. Bruce Hyslop | Remedy Support - NADC Automation | GOIS Unisys | 3199 Pilot Knob Road | Eagan, MN 55121 | 651-687-2726 THIS COMMUNICATION MAY CONTAIN CONFIDENTIAL AND/OR OTHERWISE PROPRIETARY MATERIAL and is thus for use only by the intended recipient. If you received this in error, please contact the sender and delete the e-mail and its attachments from all computers. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are image001.gif
Re: 5.1.2 install problems
Did you try running the 'upgrade' option after you set up the blank database on SQL2K5? Your ARS Server is perhaps assuming that it is still connecting to SQL 2K and looking for that system table sysxlogins. This table name must be different for SQL2K5.. Running an upgrade might resolve this issue. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Barber, Dave Sent: Wednesday, September 12, 2007 3:25 AM To: arslist@ARSLIST.ORG Subject: Re: 5.1.2 install problems ** I'm now part of the way there I've installed the SQL 2K clients onto the relevant machine, and its got a step or two further. However, we only have three SQL servers currently available - a SQL2K box for running our live ARS 5.1.2. 2x SQL2K5 boxes for running our live/dev ARS 7 install. The idea was to install ARS 5.1.2 onto a vmware session on our ARS 7 dev box, and connect it to the SQL2K5 server. I had setup a relevant (blank) database on SQL2K5, set the compatibility level, but ARS 5.1.2 displays a Error Invlaid object name 'sysxlogins'. So what I'll have to do is install the 5.1.2 dev environment onto the 5.1.2 live database, take a backup. Restore that to the SQL2K5 dev system, and re-install, or something along those lines? No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.485 / Virus Database: 269.13.15/1003 - Release Date: 9/12/2007 10:56 AM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Does anyone know what constitutes a DSO update transfer
** If you have like IDs mapped you can reduce this by mapping only the fields you want to have to update effect. -Original Message- From: Hyslop, Bruce [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 12 Sep 2007 1:47 pm Subject: Does anyone know what constitutes a DSO update transfer ** I’m having a tough time with a DSO application we support that does a chained distributed transfer. In this process I transfer from one form to another with the Immediately Update option set. When the form I transfer to gets updated it does 158 Set Fields which I believe queues up 158 distributed update transfers (I see this in my logs but don’t believe my eyes). When 158 transfers get queued it causes not only a DSO bottleneck but causes extra filter processing on the originating form. I’m thinking of getting rid of the Update Immediately option and controlling when updates get sent myself. Bruce Hyslop |Remedy Support – NADC Automation |GOIS Unisys |3199 Pilot Knob Road |Eagan, MN 55121 | 651-687-2726 THIS COMMUNICATION MAY CONTAIN CONFIDENTIAL AND/OR OTHERWISE PROPRIETARY MATERIAL and is thus for use only by the intended recipient. If you received this in error, please contact the sender and delete the e-mail and its attachments from all computers. __20060125___This posting was submitted with HTML in it___ Email and AIM finally together. You've gotta check out free AOL Mail! __20060125___This posting was submitted with HTML in it___
Re: Instance ID
We (Kinetic Data) reported this problem a couple years back. We like to use the GUID as a web parameter -- URLs generally don't like special characters. We do not use/have CMDB -- so this is a raw ARS issue. The docs say that a GUID is:* (from BMC Dev Network -- which is pretty nice BTW)* *Structure of GUID: * This 30-character identifier is composed of the following: - 2-character prefix, padded with underscore if necessary (default prefix is ID if no prefix is supplied) - 12-character server MAC address, or hostname truncated or padded with zeros on the left as necessary - 6-character datetime (seconds, hex, since start of 1 Jan 1970) - 6-character clock ticks (hex, since start of server, with rollover) - 4-character counter So - no mention of non-alpha chars in the definition. In fact - they specify HEX as the character clock ticks. (see my GUID below) We reported the issue -- to the previous ARS Product Manager - he agreed it was a bug. It was fixed in the sense that they changed the [ to a # -- which equally sucks - for our needs. In fact - just ran into a bad GUID today. 6.03.00 patch 20 Windows Here is my GUID -- KR00D0B7A9C485quzmRgU2#IlA#74B (YUP 2 # signs) KR -- 2-character prefix, padded with underscore if necessary 00D0B7A9C485 - 12-character server MAC address quzmRg - 6-character datetime U2#IlA - 6-character clock ticks #74B - 4-character counter So - a pesky bug -- in my opinion. And a hassle to deal with. Meaning - you probably have historic data with bad GUIDs -- so a patched server (with GUID fix) -- may not generate new bad GUIDs - but you still have the historical data to deal with. As an FYI -- one strategy we did was to replace # with X. -John On 9/10/07, Murtuza B [EMAIL PROTECTED] wrote: ** Known Issue. This was solved by CMDB 1.1 Patch 003 for me. I had this problem only while generating CMDB instance IDs though. If you are having it with plain ARS, then try a higher patch for ARS. Regards, Murtuza Bookwala -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *remedy arlist *Sent:* Monday, September 10, 2007 4:13 PM *To:* arslist@ARSLIST.ORG *Subject:* Instance ID ** Hi Arlist, I have ARS 6.03 installed on SQL 2000. Some of the instance Id's produced by Remedy inclueds characters like '[' (ex: SH00110A5FEA769fTbRgY[X4QgbTsG) which are unable to be resolved by SQL 2000. Please let me know if i can restrict the system to generate instance ID independent of '[' character, if not is their a way in which SQL 2000 can read this data. Awaiting a speedy reply, Regards, AV __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count.
I wouldn't say that we're a dying breed as much as we're being pushed to extinction by BMC. What is really bad about this is that ITSM 7 is not that great of a product and has destroyed a lot of good will that has been built up by people used to homegrown and third party ARS applications. There was another comment below about how BMC intentionally made ITSM 7 into a pile of spaghetti code in order to drum up professional services work. The problem with that logic is that the professional services folks at BMC are just as lost as the rest of us are when it comes to this product. I seriously doubt there is a single individual on the planet that completely understands all of ITSM in detail. After all the really bad attention implementing ITSM 7 has created for my team, I am going to start some public relations type of meetings with all the I.T. management and some of the business users to show them ARS and the benefits of using it to develop applications in house over building them in Java or .NET. I'd like to refocus the attention from ITSM maintenance to ARS development, and hope that the decision is made to go back to using homegrown incident and change applications in time. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, September 12, 2007 1:19 PM To: arslist@ARSLIST.ORG Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count. Yes. Funny you say that--my colleague and I were just commenting on that fact last week. True Remedy developers are a dying breed... Private and confidential as detailed a href=http://www.sug.com/disclaimers/default.htm#Mail;here/a. If you cannot access hyperlink, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count.
Sad :-)) I have spend 4 long months with ITSM 7. I have succeeded in becoming a good configurator -- even CMDB knowledgable. Once unpon a time, I was a remedy developer, and before that a software engineer. Now, ... Sync works reasonable well, but will take a while to return. Logging will work, if you can limit the scope. I do not think it is practical to try and eat the elephant, I mean , learn ITSM 7, in one whole swoop. You need to learn the various facets that will impact your fielding of the product. For example, the notification system as it applies to incident. it is 10 or so forms and a whole bunch of workflow, but at least it is possible. IMO dev is useless. MARS is much better, but mostly a dead product. It seems that time is what it takes to crack it. Tools are helpful, but alone they will not tell you what you need to know to use the product. There is no silver bullet. Stop looking for one and take the time to learn the product systematically. I predict that Performace will eventually kill ITSM 7. It is slugish running on a 64bit 8gb, 8 way apps server with a 64 bit, 8gb ram 8 way sql server 2005 backend. Oh yea, it is 95% OOTB. Any performace advice? Venturing another observation, ITSM 7 (aspects) is very much based on old techniques. Who uses pagers anymore, so why base the bulk of your notification engine on a pager interface or the notifier tool! Agh. Ok so much for the rant.. John Rosquist - Original Message From: Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, September 12, 2007 2:18:51 PM Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count. Yes. Funny you say that--my colleague and I were just commenting on that fact last week. True Remedy developers are a dying breed... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Wednesday, September 12, 2007 1:17 PM To: arslist@ARSLIST.ORG Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count. Anyone working with ITSM is no longer considered a developer - now they are a configurator. drew On Wed, 12 Sep 2007, Kaiser Norm E CIV USAF 96 CS/SCCE wrote: I tend to agree both with Gary and with Rabi. Remedy has completely gotten away from its original premise--Rapid Application Development that can be done by non-Software Engineers. Now BMC is using its simple point and click development tool to build enterprise management suites that cause the developer to do the clickety-click clickety-click clickety-click that Rabi described. ITSM 7 is so monstrous, it's impossible to reverse engineer, which was, at one point in time, one of Remedy's hallmarks. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Wednesday, September 12, 2007 12:59 PM To: arslist@ARSLIST.ORG Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count. I think that ITSM 7 was purposefully designed this way, you know, security through obscurity? If they make it so complicated that no one will dare go near it, then the don't have as many support calls from people breaking it. Plus, this works well for the consultants, who are very well trained and tailored specifically for ITSM, unlike a lot of the full-timers who have other things than ITSM to worry about. I've not really gotten to look at ITSM, but just by reading the buzz on the list, it sounds like they really did a spectacular job at building a bird's nest. I wonder how they were able to make it so complicated and get it to work (sort of)? I'm sure that one of these days, I'll most likely have the privilege (!) of working with ITSM. I just hope that by then someone would have made an ITSM 7 for Dummies book! Some consulting company out there really should do that, but that might end up costing them some business. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Shape Yahoo! in your own image. Join our Network Research Panel today! http://surveylink.yahoo.com/gmrs/yahoo_panel_invite.asp?a=7
Re: Push field sometimes happens and sometimes doesn't
I figured out why the filter is firing twice. We have a bug in our system that
causes emails to be sent in duplicates or sometimes in triplicates. I knew it
was happening in our live system but didn't realize it was happening in our
test system till now.
An event triggers an email, which spawns two AR System Email Messages entries
instead of one. Each one of them pushes a value to the other form, which is
why the workflow happens twice.
Unfortunately, this has nothing to do with why the pushed values aren't showing
up.
Dwayne Martin
Original message
Date: Wed, 12 Sep 2007 13:23:12 -0400
From: Joe D'Souza [EMAIL PROTECTED]
Subject: Re: Push field sometimes happens and sometimes doesn't
To: arslist@ARSLIST.ORG
**
The questions about timeouts and entries on the
other table that I asked was to check if it might be
an indexing issue, where there might have been some
sort of search on that table before the push fields
causing a table scan.. With 30 entries that should
not be an issue..
The filter may fire twice if it is on submit and a
part of a Filter Guide that is called on Submit.. So
it could fire on the execution order of the filter
on Submit, and then again when the Filter guide is
called in which this filter is a part of.
Check that..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Dwayne
Martin
Sent: Wednesday, September 12, 2007 10:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: Push field sometimes happens and
sometimes doesn't
First of all, Thanks, Mike, for the info on Linux
servers. We just switched from Unix to Linux. Hope
we haven't made a big mistake.
Joe,
When it doesn't get updated, does the filter log
show that the filter had fired to perform the
push??
Yes, the filter log shows it pushing to the other
form whether the other form gets updated or not.
Do you ever get ARERR 93 timeout errors during
these
operations?
No, no timeout errors, or errors of any kind.
What is the record count of the form into which
you
are performing these push actions?
30 entries
What is the Push Field If criteria?
'PIQ ID' = $Other Call no$
PIQ ID is the renamed Entry ID field #1. Workflow
does show Other Call no getting set correctly.
And the Push Fields is set to display No Match
error if it can't find the record, and we are not
getting any error message.
Earlier I reported that the SQL updates are
happening twice. The filter log shows that the
filter itself sometimes fires twice and sometimes
once. The filter is firing on Submit, so why would
it fire twice? Contrary to what I reported
yesterday, firing once or twice doesn't seem to have
any affect on whether or not the record gets
updated.
Thanks,
Dwayne
Original message
Date: Tue, 11 Sep 2007 17:33:05 -0400
From: Joe D'Souza [EMAIL PROTECTED]
Subject: Re: Push field sometimes happens and
sometimes doesn't
To: arslist@ARSLIST.ORG
**
When it doesn't get updated, does the filter log
show that the filter had fired to perform the
push??
Do you ever get ARERR 93 timeout errors during
these
operations?
What is the record count of the form into which
you
are performing these push actions?
What is the Push Field If criteria?
Joe
-Original Message-
From: Action Request System discussion
list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Mike
Ellertson
Sent: Tuesday, September 11, 2007 5:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Push field sometimes happens and
sometimes doesn't
Hi Dwayne,
It seems to me that if the SQL routine you
specified
was executing twice, it should impact
performance
but not the actual data.
But I can see you are running a Linux server. I
have worked with several companies experiencing
weird Linux problems. About a year ago BMC put
a
special support swat team into place to address
Linux issues. I would recommend you putting a
call
into BMC Remedy support and having the issue
escalated to them.
Mike Ellertson
Bushido Technologies, Inc.
Phone: (949) 705-6991
Email: [EMAIL PROTECTED]
-Original Message-
From: Action Request System discussion
list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne
Martin
Sent: Tuesday, September 11, 2007 1:38 PM
To: arslist@ARSLIST.ORG
Subject: Push field sometimes happens and
sometimes
doesn't
Hello Everyone,
We have a push fields action to a diary form.
The
same filter is pushing
Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count.
But ITSM is Best of Breed! And An Industry Standard! I seem to recall there was some propaganda pamphlet--err, I mean, white paper--claiming to be prepared by an independent consulting group that stated something to that effect. Personally I don't think the spaghetti code was a conspiracy. I think the ITIL/ITSM/CMDB thing caught fire and BMC rushed a product out the door so they could be first--or near first. It's just sloppy. One has to wonder, why did they even bother writing it in Remedy? Why not write it in .Net or something else and close the source? Yes, I've heard people say, Well, Remedy makes it customizable. No, it doesn't. If you do not fully understand what the existing code does, you cannot customize it. Well, you CAN, like you CAN drive your car in reverse on the Interstate. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Wednesday, September 12, 2007 2:41 PM To: arslist@ARSLIST.ORG Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count. I wouldn't say that we're a dying breed as much as we're being pushed to extinction by BMC. What is really bad about this is that ITSM 7 is not that great of a product and has destroyed a lot of good will that has been built up by people used to homegrown and third party ARS applications. There was another comment below about how BMC intentionally made ITSM 7 into a pile of spaghetti code in order to drum up professional services work. The problem with that logic is that the professional services folks at BMC are just as lost as the rest of us are when it comes to this product. I seriously doubt there is a single individual on the planet that completely understands all of ITSM in detail. After all the really bad attention implementing ITSM 7 has created for my team, I am going to start some public relations type of meetings with all the I.T. management and some of the business users to show them ARS and the benefits of using it to develop applications in house over building them in Java or .NET. I'd like to refocus the attention from ITSM maintenance to ARS development, and hope that the decision is made to go back to using homegrown incident and change applications in time. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, September 12, 2007 1:19 PM To: arslist@ARSLIST.ORG Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count. Yes. Funny you say that--my colleague and I were just commenting on that fact last week. True Remedy developers are a dying breed... Private and confidential as detailed a href=http://www.sug.com/disclaimers/default.htm#Mail;here/a. If you cannot access hyperlink, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Push field sometimes happens and sometimes doesn't
Dwayne, Just a few guesses... ( It is very hard to tell without seeing all of the logs.) Well.. it actually could have something to do with it. What if... the ARS server is holding on to the old results of this SQL: SELECT C536870931 [the field getting updated] FROM T580 WHERE C1 = 'PIQ00083' And using it from the first time around rather than the second time? Basically if the select is done to return the whole blob, and then the whole blob is re-written every time, then if the first copy of the blob is used during the second trip through the workflow the final data would look like the first pass through the workflow never happened. However that would be a real bug that BMC would have to fix. Another possibility might be that you have a filter phasing issue where the second push is not seeing the changes from the first push. (Assuming your updating a record in your diary form.) If that is the case try to set the filter that is doing the push to be non-phased and see if that fixes the issue. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 9/12/07, Dwayne Martin [EMAIL PROTECTED] wrote: I figured out why the filter is firing twice. We have a bug in our system that causes emails to be sent in duplicates or sometimes in triplicates. I knew it was happening in our live system but didn't realize it was happening in our test system till now. An event triggers an email, which spawns two AR System Email Messages entries instead of one. Each one of them pushes a value to the other form, which is why the workflow happens twice. Unfortunately, this has nothing to do with why the pushed values aren't showing up. Dwayne Martin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Push field sometimes happens and sometimes doesn't
Thanks for the suggestions, Carey. I put `! after the filter name, then I ran the function. The log showed the push happening in Phase 1 instead of 2, but the value didn't appear in the target field. This time only one AR Systems Email Messages entry got created, so the workflow only happened once, but it didn't make the push successful. What really makes this puzzling is that many different functions trigger emails (and message entries), but the push action fail for some actions, but not others. Yet the push action itself has nothing to do with what action spawned the creation of the AR System Email Messages entry. Thanks again, Dwayne Martin Original message Date: Wed, 12 Sep 2007 16:42:15 -0400 From: Carey Matthew Black [EMAIL PROTECTED] Subject: Re: Push field sometimes happens and sometimes doesn't To: arslist@ARSLIST.ORG Dwayne, Just a few guesses... ( It is very hard to tell without seeing all of the logs.) Well.. it actually could have something to do with it. What if... the ARS server is holding on to the old results of this SQL: SELECT C536870931 [the field getting updated] FROM T580 WHERE C1 = 'PIQ00083' And using it from the first time around rather than the second time? Basically if the select is done to return the whole blob, and then the whole blob is re-written every time, then if the first copy of the blob is used during the second trip through the workflow the final data would look like the first pass through the workflow never happened. However that would be a real bug that BMC would have to fix. Another possibility might be that you have a filter phasing issue where the second push is not seeing the changes from the first push. (Assuming your updating a record in your diary form.) If that is the case try to set the filter that is doing the push to be non-phased and see if that fixes the issue. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 9/12/07, Dwayne Martin [EMAIL PROTECTED] wrote: I figured out why the filter is firing twice. We have a bug in our system that causes emails to be sent in duplicates or sometimes in triplicates. I knew it was happening in our live system but didn't realize it was happening in our test system till now. An event triggers an email, which spawns two AR System Email Messages entries instead of one. Each one of them pushes a value to the other form, which is why the workflow happens twice. Unfortunately, this has nothing to do with why the pushed values aren't showing up. Dwayne Martin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Instance ID
This is interesting.. Have you tried regenerating the instance ID instead of replacing a bad character with X? Maybe you could put the creation of an instance ID in a guide, and exit the guide only when the instance ID created contains none of the bad characters.. It may mean that the guide would loop a few times sometimes causing a few seconds delay randomly to complete the action but at least you would end up with a clean instance ID generated by the system than an altered one.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of John Sundberg Sent: Wednesday, September 12, 2007 3:40 PM To: arslist@ARSLIST.ORG Subject: Re: Instance ID ** We (Kinetic Data) reported this problem a couple years back. We like to use the GUID as a web parameter -- URLs generally don't like special characters. We do not use/have CMDB -- so this is a raw ARS issue. The docs say that a GUID is: (from BMC Dev Network -- which is pretty nice BTW) Structure of GUID: This 30-character identifier is composed of the following: a.. 2-character prefix, padded with underscore if necessary (default prefix is ID if no prefix is supplied) b.. 12-character server MAC address, or hostname truncated or padded with zeros on the left as necessary c.. 6-character datetime (seconds, hex, since start of 1 Jan 1970) d.. 6-character clock ticks (hex, since start of server, with rollover) e.. 4-character counter So - no mention of non-alpha chars in the definition. In fact - they specify HEX as the character clock ticks. (see my GUID below) We reported the issue -- to the previous ARS Product Manager - he agreed it was a bug. It was fixed in the sense that they changed the [ to a # -- which equally sucks - for our needs. In fact - just ran into a bad GUID today. 6.03.00 patch 20 Windows Here is my GUID -- KR00D0B7A9C485quzmRgU2#IlA#74B (YUP 2 # signs) KR -- 2-character prefix, padded with underscore if necessary 00D0B7A9C485 - 12-character server MAC address quzmRg - 6-character datetime U2#IlA - 6-character clock ticks #74B - 4-character counter So - a pesky bug -- in my opinion. And a hassle to deal with. Meaning - you probably have historic data with bad GUIDs -- so a patched server (with GUID fix) -- may not generate new bad GUIDs - but you still have the historical data to deal with. As an FYI -- one strategy we did was to replace # with X. -John On 9/10/07, Murtuza B [EMAIL PROTECTED] wrote: ** Known Issue. This was solved by CMDB 1.1 Patch 003 for me. I had this problem only while generating CMDB instance IDs though. If you are having it with plain ARS, then try a higher patch for ARS. Regards, Murtuza Bookwala From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of remedy arlist Sent: Monday, September 10, 2007 4:13 PM To: arslist@ARSLIST.ORG Subject: Instance ID ** Hi Arlist, I have ARS 6.03 installed on SQL 2000. Some of the instance Id's produced by Remedy inclueds characters like '[' (ex: SH00110A5FEA769fTbRgY[X4QgbTsG ) which are unable to be resolved by SQL 2000. Please let me know if i can restrict the system to generate instance ID independent of '[' character, if not is their a way in which SQL 2000 can read this data. Awaiting a speedy reply, Regards, AV -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.485 / Virus Database: 269.13.16/1004 - Release Date: 9/12/2007 5:22 PM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Push field sometimes happens and sometimes doesn't
Lets try this a little differently... What exactly are you trying to achieve functionality-wise.. What is your application like and when you insert data as a new record in your main form, where do you push and what do you push in the underlying forms? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Dwayne Martin Sent: Wednesday, September 12, 2007 5:05 PM To: arslist@ARSLIST.ORG Subject: Re: Push field sometimes happens and sometimes doesn't Thanks for the suggestions, Carey. I put `! after the filter name, then I ran the function. The log showed the push happening in Phase 1 instead of 2, but the value didn't appear in the target field. This time only one AR Systems Email Messages entry got created, so the workflow only happened once, but it didn't make the push successful. What really makes this puzzling is that many different functions trigger emails (and message entries), but the push action fail for some actions, but not others. Yet the push action itself has nothing to do with what action spawned the creation of the AR System Email Messages entry. Thanks again, Dwayne Martin Original message Date: Wed, 12 Sep 2007 16:42:15 -0400 From: Carey Matthew Black [EMAIL PROTECTED] Subject: Re: Push field sometimes happens and sometimes doesn't To: arslist@ARSLIST.ORG Dwayne, Just a few guesses... ( It is very hard to tell without seeing all of the logs.) Well.. it actually could have something to do with it. What if... the ARS server is holding on to the old results of this SQL: SELECT C536870931 [the field getting updated] FROM T580 WHERE C1 = 'PIQ00083' And using it from the first time around rather than the second time? Basically if the select is done to return the whole blob, and then the whole blob is re-written every time, then if the first copy of the blob is used during the second trip through the workflow the final data would look like the first pass through the workflow never happened. However that would be a real bug that BMC would have to fix. Another possibility might be that you have a filter phasing issue where the second push is not seeing the changes from the first push. (Assuming your updating a record in your diary form.) If that is the case try to set the filter that is doing the push to be non-phased and see if that fixes the issue. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 9/12/07, Dwayne Martin [EMAIL PROTECTED] wrote: I figured out why the filter is firing twice. We have a bug in our system that causes emails to be sent in duplicates or sometimes in triplicates. I knew it was happening in our live system but didn't realize it was happening in our test system till now. An event triggers an email, which spawns two AR System Email Messages entries instead of one. Each one of them pushes a value to the other form, which is why the workflow happens twice. Unfortunately, this has nothing to do with why the pushed values aren't showing up. Dwayne Martin No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.485 / Virus Database: 269.13.16/1004 - Release Date: 9/12/2007 5:22 PM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count.
I wouldn't say that we're a dying breed as much as we're being pushed to extinction by BMC. Ahh the tar pits aren't so bad once you get used to the heat. :) Ben Cantatore Remedy Administrator Avon (914) 935-2946 Pierson, Shawn [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/12/2007 03:41 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count. I wouldn't say that we're a dying breed as much as we're being pushed to extinction by BMC. What is really bad about this is that ITSM 7 is not that great of a product and has destroyed a lot of good will that has been built up by people used to homegrown and third party ARS applications. There was another comment below about how BMC intentionally made ITSM 7 into a pile of spaghetti code in order to drum up professional services work. The problem with that logic is that the professional services folks at BMC are just as lost as the rest of us are when it comes to this product. I seriously doubt there is a single individual on the planet that completely understands all of ITSM in detail. After all the really bad attention implementing ITSM 7 has created for my team, I am going to start some public relations type of meetings with all the I.T. management and some of the business users to show them ARS and the benefits of using it to develop applications in house over building them in Java or .NET. I'd like to refocus the attention from ITSM maintenance to ARS development, and hope that the decision is made to go back to using homegrown incident and change applications in time. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, September 12, 2007 1:19 PM To: arslist@ARSLIST.ORG Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count. Yes. Funny you say that--my colleague and I were just commenting on that fact last week. True Remedy developers are a dying breed... Private and confidential as detailed a href=http://www.sug.com/disclaimers/default.htm#Mail;here/a. If you cannot access hyperlink, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Instance ID
Yeah - we thought of that approach (looping filt guide) however - were nervous about a never ending loop or hitting the max filter count thing. -John On 9/12/07, Joe D'Souza [EMAIL PROTECTED] wrote: ** This is interesting.. Have you tried regenerating the instance ID instead of replacing a bad character with X? Maybe you could put the creation of an instance ID in a guide, and exit the guide only when the instance ID created contains none of the bad characters.. It may mean that the guide would loop a few times sometimes causing a few seconds delay randomly to complete the action but at least you would end up with a clean instance ID generated by the system than an altered one.. Joe -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] Behalf Of *John Sundberg *Sent:* Wednesday, September 12, 2007 3:40 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Instance ID ** We (Kinetic Data) reported this problem a couple years back. We like to use the GUID as a web parameter -- URLs generally don't like special characters. We do not use/have CMDB -- so this is a raw ARS issue. The docs say that a GUID is:* (from BMC Dev Network -- which is pretty nice BTW)* *Structure of GUID: * This 30-character identifier is composed of the following: - 2-character prefix, padded with underscore if necessary (default prefix is ID if no prefix is supplied) - 12-character server MAC address, or hostname truncated or padded with zeros on the left as necessary - 6-character datetime (seconds, hex, since start of 1 Jan 1970) - 6-character clock ticks (hex, since start of server, with rollover) - 4-character counter So - no mention of non-alpha chars in the definition. In fact - they specify HEX as the character clock ticks. (see my GUID below) We reported the issue -- to the previous ARS Product Manager - he agreed it was a bug. It was fixed in the sense that they changed the [ to a # -- which equally sucks - for our needs. In fact - just ran into a bad GUID today. 6.03.00 patch 20 Windows Here is my GUID -- KR00D0B7A9C485quzmRgU2#IlA#74B (YUP 2 # signs) KR -- 2-character prefix, padded with underscore if necessary 00D0B7A9C485 - 12-character server MAC address quzmRg - 6-character datetime U2#IlA - 6-character clock ticks #74B - 4-character counter So - a pesky bug -- in my opinion. And a hassle to deal with. Meaning - you probably have historic data with bad GUIDs -- so a patched server (with GUID fix) -- may not generate new bad GUIDs - but you still have the historical data to deal with. As an FYI -- one strategy we did was to replace # with X. -John On 9/10/07, Murtuza B [EMAIL PROTECTED] wrote: ** Known Issue. This was solved by CMDB 1.1 Patch 003 for me. I had this problem only while generating CMDB instance IDs though. If you are having it with plain ARS, then try a higher patch for ARS. Regards, Murtuza Bookwala -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *remedy arlist *Sent:* Monday, September 10, 2007 4:13 PM *To:* arslist@ARSLIST.ORG *Subject:* Instance ID ** Hi Arlist, I have ARS 6.03 installed on SQL 2000. Some of the instance Id's produced by Remedy inclueds characters like '[' (ex: SH00110A5FEA769fTbRgY[X4QgbTsG ) which are unable to be resolved by SQL 2000. Please let me know if i can restrict the system to generate instance ID independent of '[' character, if not is their a way in which SQL 2000 can read this data. Awaiting a speedy reply, Regards, AV -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766http://pbx/taci.cgi?exten=91651-247-6766account=5130context=from-internalphonetype=SIPcallerid=6515560930 -cell (651) 695-8577http://pbx/taci.cgi?exten=91651-695-8577account=5130context=from-internalphonetype=SIPcallerid=6515560930 -fax [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count.
random speculation It seems like some of the Windows-based Remedy ARS folks are honing their .NET skills, which will help them if their organizations move from Remedy to Microsoft System Center Service Manager once it becomes a mature piece of their System Center suite. I suspect that a lot of IT managers will take a serious look at the cost comparison in a couple of years, once all of the System Center (2007/8 versions of SMS 2003, etc.) are well established in their infrastructures; I know ours will. At that point, the BMC push to packaged apps over custom (or reasonably customizable) apps may begin to hurt them, as comparable packaged solutions with local extensibility begin to compete at lower price points. ARS admins will have been reduced to tiptoeing around the fringe of the dark (and dangerous) bowels of ITSM, and be less able to deliver the kind of deep adaptations to our environments that were the strength of the platform in the past. /random speculation On a more serious note, I would do almost anything to get my hands on an honest-to-gosh, working version of MasterARSuite for ARS 7.1, even if all they did was update the old one to recognize the new definitions and programming features. It was by far the best diagnostic and troubleshooting tool I ever had, and made it much easier to judge the implications of any proposed customizations - which today are more of a trial, error, log, fix, and try again process. And that is just nibbling around the fringes of ITSM 7. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center P.S. No tarring or feathering, please - I'm just speculating since this thread has degenerated enough to leave us writhing in ancient petroleum-based substances. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore Sent: Wednesday, September 12, 2007 4:45 PM To: arslist@ARSLIST.ORG Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count. ** I wouldn't say that we're a dying breed as much as we're being pushed to extinction by BMC. Ahh the tar pits aren't so bad once you get used to the heat. :) Ben Cantatore Remedy Administrator Avon (914) 935-2946 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Test
Just testing the list. Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
JOB: Remedy Developers Project Mgr - Southeast
IT Prophets is a BMC Premier Solution Partner based in Atlanta, GA. We resell and implement many of BMC's products including Remedy, Service Desk Express, Configuration Management and Discovery. We are looking for talented Remedy Developers and Project Managers located in the Southeast to join our team (contract or permanent). Experience with the Remedy ITSM suite is a must. Version 7.x experience is preferred but not necessary. Individuals located in Atlanta, GA and Nashville, TN would be ideal. Excellent salary and benefits. Please contact Jean Landmesser at 770-335-1410 or [EMAIL PROTECTED] if you are interested. We would also be interested in acquiring a small team of developers if you haven't already sold your company to the company wishing to meet in the dark alley ;) Jean Landmesser Managing Partner IT Prophets, LLC (770) 335-1410 (p) (770) 720-1163 (f) www.itprophets.com http://www.itprophets.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Test
Test exists. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Wednesday, September 12, 2007 9:53 PM To: arslist@ARSLIST.ORG Subject: Test ** Just testing the list. Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CMDB Question
Rami, I think the answer is very similar to the answers to: Why is it useful to program in a language that allows you to create Classes and Sub Classes? IMO, almost identical OO (Object Oriented) answers apply. The only difference is that the CMDB is really just a data model and not a full Object. Although some might argue that the federation concepts (features of an Atrium CMDB class) might constitute methods of that class. So, some might have a more OO'ed view of the Atrium CMDB than just a data model. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 9/11/07, Rami S Ayoub [EMAIL PROTECTED] wrote: ** Hi List, I need to know the actually benefits for having Class and Sub Class in CMDB? Regards, Rami ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
OT: JDBC ARDBC Plugin
Hello, We (I personally) wrote most of a AR-JDBC plugin once upon a time. But I quickly concluded that the job had a high maintenance factor (as the specs change). We therefore took a different view and implemented an AR to SQL translator into XML Gateway query requests. Look at this: query type=sql templatesampleARSQL/template searchessearch servermyarsqlserver/server selectGroup List, Full Name/select fromUser/from whereLogin Name = 'xmlgwtest'/where /search/searches /query You'll note that I am referring to the User form and field names. Of course, these do not exist in the database as it uses T tables and C columns. The XML Gateway translates these declarations into SQL using T tables, C columns (etc.) and executes the SQL directly against the ARS database using JDBC. Therefore, all a user needs to do is put the correct JDBC driver into the gateway, tell it how to connect directly (using the JDBC driver) and execute the above XML query. The result is rapid access to ARS data because going via the XML Gateway JDBC is hundreds of times faster than via ARS server/ARAPI. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
