Re: Exporting Blob File Attatchments From Remedy ARS V6

[Rod Harris]

Hi Michael,
 
I have had to do a similar thing also. As I understand it, Remedy compresses 
all attachments automatically when it attaches them to the database and vice 
versa. Assuming this is the case then it is best to use a Remedy based 
solution. I found that I was able to extract the filename from the attachment 
field and used the run process command PERFORM-ACTION-SAVE-ATTACHMENT  to save 
the attachment to the file system. I used an escalation to kick off the process 
on the server. In the end I created files that were of the same extension, but 
named them after the data record they were attached to as my requirement was 
for data migration. You may need to do something similar as attachments can 
have duplicate filenames.
 
If you need more details let me know and I can look them up for you.
 
Rod 



From: Action Request System discussion list(ARSList) on behalf of Michael Bessey
Sent: Tue 25/09/2007 10:47 AM
To: arslist@ARSLIST.ORG
Subject: Exporting Blob File Attatchments From Remedy ARS V6


** 

Hello Remedy Guru's,

 

Does anyone happen to know of a good way to bulk export file attachments stored 
in 

the Remedy Oracle dB out to their individual files with correct file names? We 
use 

Remedy as a provisioning system, and we have customers defined in the dB that 

each have files (like word/pdf/visio/ppt) stored to an attachment form so that 
users

of the system can get to a customers reference material. We are looking for an 
easy

way to export all of the attachments out of the dB without having to use the 
Remedy 

client and click on each file and export it manually for each customer in the 
dB. I know

there are Oracle tools out there for exporting Blob's/Clob's, but I'm not an 
Oracle 

expert, and trying to get the Blob's associated with the correct file name 
stored in

Remedy doesn't look that easy to do. 

 

Thanks,

 

-Mike


NTT America
Michael Bessey NCC/NCPC
Senior OSS Architect
E-Mail: [EMAIL PROTECTED]
AIM: arch8nglmichael
Office: (817)428-7878 
Cell Phone: (817)845-3054

 

 



=

This email message is intended for the use of the person to whom it has been 
sent, and may contain information that is confidential or legally protected. If 
you are not the intended recipient or have received this message in error, you 
are not authorized to copy, distribute, or otherwise use this message or its 
attachments. Please notify the sender immediately by return e-mail and 
permanently delete this message and any attachments. NTT America makes no 
warranty that this email is error or virus free. Thank you.


__20060125___This posting was submitted with HTML in it___

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Exporting Blob File Attatchments From Remedy ARS V6

[Michael Bessey]

Hello Remedy Guru's,

 

Does anyone happen to know of a good way to bulk export file attachments
stored in 

the Remedy Oracle dB out to their individual files with correct file
names? We use 

Remedy as a provisioning system, and we have customers defined in the dB
that 

each have files (like word/pdf/visio/ppt) stored to an attachment form
so that users

of the system can get to a customers reference material. We are looking
for an easy

way to export all of the attachments out of the dB without having to use
the Remedy 

client and click on each file and export it manually for each customer
in the dB. I know

there are Oracle tools out there for exporting Blob's/Clob's, but I'm
not an Oracle 

expert, and trying to get the Blob's associated with the correct file
name stored in

Remedy doesn't look that easy to do. 

 

Thanks,

 

-Mike


NTT America
Michael Bessey NCC/NCPC
Senior OSS Architect
E-Mail: [EMAIL PROTECTED]
AIM: arch8nglmichael
Office: (817)428-7878 
Cell Phone: (817)845-3054

 

 



=
 
This email message is intended for the use of the person to whom it has been 
sent, and may contain information that is confidential or legally protected. If 
you are not the intended recipient or have received this message in error, you 
are not authorized to copy, distribute, or otherwise use this message or its 
attachments. Please notify the sender immediately by return e-mail and 
permanently delete this message and any attachments. NTT America makes no 
warranty that this email is error or virus free.  Thank you.


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Re: Webservice to return SOAP error msg

[Robert Molenda]

This is what we have experienced (Returned as a SOAP-Fault); HOWEVER, we are 
not V7.01 P4...

Silly inquiry, it is an ERROR message in the filter and not a NOTE/Warning??

Robert Molenda 


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Grooms, Frederick W
Sent: Thursday, September 13, 2007 2:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Webservice to return SOAP error msg

All Remedy errors are returned in the industry standard SOAP-Fault structure.  
Is the SAP XI system set up to understand SOAP Faults?
 
You can view the error from the Remedy side by looking in your Mid-Tier logs
 
Fred


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Den Fong
Sent: Thursday, September 13, 2007 4:17 PM
To: arslist@ARSLIST.ORG
Subject: Webservice to return SOAP error msg
I have a WS that allows another system to update a ticket via SAP XI.  However 
when a specific filter fires it causes a message at the HTTP level to be sent 
back which can't be trapped and processed.  Is there a way I can send back the 
filter message somehow as a SOAP message instead?
 
ARS 7.01 p4
Midtier 7.01 p4
 
TIA
 
 
Den Fong
Husky Energy Inc.
707-8th Avenue SW
Calgary, Alberta CANADA
T2P 3G7 
Phone : 1-403-298-7244
Fax :  1-403-298-6476

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Re: Application Lic. utilization

[Axton]

Depends on the version of the apps you are using.  With the 7.x apps,
since a deployable app is used, the api does expose license
utilization information.  With previous versions of the apps, this can
only be guesstimated based on form access (open, query, submit, etc.)
tracked using regular workflow.

Axton Grams

On 9/24/07, Anoop Sasidharan <[EMAIL PROTECTED]> wrote:
> **
>  Hi Listers,
>
>  Is there a way, we can retrieve application license usage
> (Helpdesk/Change/Asset), just like the way Server Satistic form retrieves
> the usage of fixed and floating license at a regular interval of time?
>  What would be the easiest way to implement it?
>
>
>  TIA
>
>  -Anoop
>
> 
> Download the latest version of Windows Live Messenger NOW! Click here!
> __20060125___This posting was submitted
> with HTML in it___

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Re: Devil Error with create() method - arapi70

[Carey Matthew Black]

Actually it was Thilo that said that the entry might not be being created.

But I have found that if the Java JNI wrapper fails to find all of the
necessary C dlls(Windows)/so(Un*x) files in the right places then the
way that the Java universe unravels may be very unexpected.

Is is possible that this is your problem?

If you use the Admin tool to turn on API and Filter logs on the server
that should give you a good idea if your client program is even
getting to the point of trying to create the entry or not. But those
logs will not help you if your not supplying all the required fields.

By the way, any required field ( including field 2, 8, etc..) is
required unless the field has a default value assigned to the field in
the form definition. But you do not, and should not, set "System"
fields during a Create operation.

Also... I am not sure why I did not see this sooner... but... you are
calling the .activate() method. (" AR System reserved method." ) So I
am not sure that is a good thing to do either.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On 9/24/07, Tadeu Augusto Dutra Pinto <[EMAIL PROTECTED]> wrote:
> Hy Carey,
>
> You said to me that maybe the Entry isn't created...
>
> When you said "missing value for required field" ... do you also referred for 
> "core fields"??? Like fields that are filled by the system? Or even fields 
> like Submitter, that catch the user id ??
>
>
>
> 'cause I'm not setting core fields in my entry...
>
>
>
> And ... another question... where I define/set permission problems in my java 
> application??
>
> Or , where do I save a log for me that I can discover where a Filter's firing?
>
>
>
> Thanx in advance ...
>
> Tadeu Augusto Dutra Pinto
> -
>
> IT Web Services ATM
>
> Cinq Technologies
> http://www.cinq.com.br
> [EMAIL PROTECTED] 
> Fone: 41 3018-2833 - Cinq
> Fone: 41 3340-5736 - HSBC
> -
> Confiabilidade, Inovação e Qualidade em T.I.
>
>
>
> 
>
> De: Action Request System discussion list(ARSList) em nome de Tadeu Augusto 
> Dutra Pinto
> Enviada: seg 24/9/2007 18:11
> Para: arslist@ARSLIST.ORG
> Assunto: RES: Devil Error with create() method - arapi70
>
>
>
> Hi again,
>
> I'm not going ahead with this code ...
>
> I've checked the 'required fields' ... and I think it's ok...
> I've checked the 'lastStatus' ... and it's comming with "null" value...
>
> what I have to do??
>
> Anybody have one more idea?
>
> Thank you very much for help until here
>
> Regards
>
> Tadeu Augusto Dutra Pinto
> -
> IT Web Services ATM
> Cinq Technologies
> http://www.cinq.com.br
> [EMAIL PROTECTED] 
> Fone: 41 3018-2833 - Cinq
> Fone: 41 3340-5736 - HSBC Bank Brasil
> -
> Confiabilidade, Inovação e Qualidade em T.I.
>
> 
>
> De: Action Request System discussion list(ARSList) em nome de Carey Matthew 
> Black
> Enviada: seg 24/9/2007 16:18
> Para: arslist@ARSLIST.ORG
> Assunto: Re: Devil Error with create() method - arapi70
>
>
>
> java.lang.Object
>   extended by java.lang.Throwable
>   extended by java.lang.Exception
>   extended by com.remedy.arsys.api.ARException
>
> So I think your catch block should catch an ARException, but... I
> would try to add a block to deal with ARException separately. ( I am
> not sure what the ARException class does for a reflected
> printStackTrace() either. It might be that that also errors and you
> get thrown into your finally block? )
>
> And I would also suggest that you take a snip of code from the
> JavaDriver for how to print the ARException too...
>
> ARS v7.1
> OutputWriter.java (lines 289 ... 310 [ I removed a few blank lines in
> this post] )
>
> public static void PrintARException( ARException e )
> {
> StatusInfo[] statusList = e.getLastStatus();
> if (statusList != null)
> {
>PrintStatusInfoList( "", "   Results", statusList );
>return;
> }
> String message = e.toString( );
> if( message != null && message.length( ) > 0 )
> {
> DriverPrintResult( message );
> }
> else
> {
> DriverPrintResult( "No Error Message..." );
> }
> PrintNewLine( );
> }
>
> HTH.
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
> On 9/24/07, Thilo Stapff <[EMAIL PROTECTED]> wrote:
> > The create() function probably gets executed but the ent

RES: Devil Error with create() method - arapi70

[Tadeu Augusto Dutra Pinto]

Now I tried to remove the "finally" block  
The result is like this...
 
public String insert()
{
   ...
   ...
   ...
   ...
 
   entry.create();
   
   sEntryId = entry.getEntryID().toString();
   
return sEntryId;
}
catch ( ARException are )
{
   System.out.println(are.toString());
   return "arerr";
}
catch ( Exception e )
{
   e.printStackTrace();
   return "err";
}
 
-- 
but returned the erro below:
 
java.lang.NoClassDefFoundError

at 
com.remedy.arsys.api.DefaultProxyManager.getProxy(DefaultProxyManager.java:60)

at com.remedy.arsys.api.Entry.remove(Entry.java:185)

at com.hsbc.hbbr.sac.batch.model.impl.AgenciaImpl.insert(AgenciaImpl.java:134)

at com.hsbc.hbbr.sac.batch.SacImportaUnidade.main(SacImportaUnidade.java:60)

 

Any help I will appreciate..

Thank you

Tadeu Augusto Dutra Pinto
-

IT Web Services ATM 

Cinq Technologies
http://www.cinq.com.br 
[EMAIL PROTECTED]  
Fone: 41 3018-2833 - Cinq
Fone: 41 3340-5736 - HSBC
-
Confiabilidade, Inovação e Qualidade em T.I.



De: Action Request System discussion list(ARSList) em nome de Tadeu Augusto 
Dutra Pinto
Enviada: seg 24/9/2007 18:50
Para: arslist@ARSLIST.ORG
Assunto: RES: Devil Error with create() method - arapi70



Hy Carey,

You said to me that maybe the Entry isn't created...

When you said "missing value for required field" ... do you also referred for 
"core fields"??? Like fields that are filled by the system? Or even fields like 
Submitter, that catch the user id ??



'cause I'm not setting core fields in my entry...



And ... another question... where I define/set permission problems in my java 
application??

Or , where do I save a log for me that I can discover where a Filter's firing?



Thanx in advance ...

Tadeu Augusto Dutra Pinto
-

IT Web Services ATM

Cinq Technologies
http://www.cinq.com.br
[EMAIL PROTECTED] 
Fone: 41 3018-2833 - Cinq
Fone: 41 3340-5736 - HSBC
-
Confiabilidade, Inovação e Qualidade em T.I.





De: Action Request System discussion list(ARSList) em nome de Tadeu Augusto 
Dutra Pinto
Enviada: seg 24/9/2007 18:11
Para: arslist@ARSLIST.ORG
Assunto: RES: Devil Error with create() method - arapi70



Hi again,

I'm not going ahead with this code ...

I've checked the 'required fields' ... and I think it's ok...
I've checked the 'lastStatus' ... and it's comming with "null" value...

what I have to do??

Anybody have one more idea?

Thank you very much for help until here

Regards

Tadeu Augusto Dutra Pinto
-
IT Web Services ATM
Cinq Technologies
http://www.cinq.com.br
[EMAIL PROTECTED] 
Fone: 41 3018-2833 - Cinq
Fone: 41 3340-5736 - HSBC Bank Brasil
-
Confiabilidade, Inovação e Qualidade em T.I.



De: Action Request System discussion list(ARSList) em nome de Carey Matthew 
Black
Enviada: seg 24/9/2007 16:18
Para: arslist@ARSLIST.ORG
Assunto: Re: Devil Error with create() method - arapi70



java.lang.Object
  extended by java.lang.Throwable
  extended by java.lang.Exception
  extended by com.remedy.arsys.api.ARException

So I think your catch block should catch an ARException, but... I
would try to add a block to deal with ARException separately. ( I am
not sure what the ARException class does for a reflected
printStackTrace() either. It might be that that also errors and you
get thrown into your finally block? )

And I would also suggest that you take a snip of code from the
JavaDriver for how to print the ARException too...

ARS v7.1
OutputWriter.java (lines 289 ... 310 [ I removed a few blank lines in
this post] )

public static void PrintARException( ARException e )
{
StatusInfo[] statusList = e.getLastStatus();
if (statusList != null)
{
   PrintStatusInfoList( "", "   Results", statusList );
   return;
}
String message = e.toString( );
if( message != null && message.length( ) > 0 )
{
DriverPrintResult( message );
}
else
{
DriverPrintResult( "No Error Message..." );
}
PrintNewLine( );
}

HTH.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 9/24/07, Thilo Stapff <[EMAIL PROTECTED]> wrote:
> The create() function probably gets executed but the entry isn't created
> in the database. This might be caused by
> - missing value for required field
> - permi

RES: Devil Error with create() method - arapi70

[Tadeu Augusto Dutra Pinto]

Hy Carey,
 
You said to me that maybe the Entry isn't created...

When you said "missing value for required field" ... do you also referred for 
"core fields"??? Like fields that are filled by the system? Or even fields like 
Submitter, that catch the user id ??

 

'cause I'm not setting core fields in my entry...

 

And ... another question... where I define/set permission problems in my java 
application?? 

Or , where do I save a log for me that I can discover where a Filter's firing?

 

Thanx in advance ...

Tadeu Augusto Dutra Pinto
-

IT Web Services ATM 

Cinq Technologies
http://www.cinq.com.br 
[EMAIL PROTECTED]  
Fone: 41 3018-2833 - Cinq
Fone: 41 3340-5736 - HSBC
-
Confiabilidade, Inovação e Qualidade em T.I.

 



De: Action Request System discussion list(ARSList) em nome de Tadeu Augusto 
Dutra Pinto
Enviada: seg 24/9/2007 18:11
Para: arslist@ARSLIST.ORG
Assunto: RES: Devil Error with create() method - arapi70



Hi again,

I'm not going ahead with this code ...

I've checked the 'required fields' ... and I think it's ok...
I've checked the 'lastStatus' ... and it's comming with "null" value...

what I have to do??

Anybody have one more idea?

Thank you very much for help until here

Regards

Tadeu Augusto Dutra Pinto
-
IT Web Services ATM
Cinq Technologies
http://www.cinq.com.br
[EMAIL PROTECTED] 
Fone: 41 3018-2833 - Cinq
Fone: 41 3340-5736 - HSBC Bank Brasil
-
Confiabilidade, Inovação e Qualidade em T.I.



De: Action Request System discussion list(ARSList) em nome de Carey Matthew 
Black
Enviada: seg 24/9/2007 16:18
Para: arslist@ARSLIST.ORG
Assunto: Re: Devil Error with create() method - arapi70



java.lang.Object
  extended by java.lang.Throwable
  extended by java.lang.Exception
  extended by com.remedy.arsys.api.ARException

So I think your catch block should catch an ARException, but... I
would try to add a block to deal with ARException separately. ( I am
not sure what the ARException class does for a reflected
printStackTrace() either. It might be that that also errors and you
get thrown into your finally block? )

And I would also suggest that you take a snip of code from the
JavaDriver for how to print the ARException too...

ARS v7.1
OutputWriter.java (lines 289 ... 310 [ I removed a few blank lines in
this post] )

public static void PrintARException( ARException e )
{
StatusInfo[] statusList = e.getLastStatus();
if (statusList != null)
{
   PrintStatusInfoList( "", "   Results", statusList );
   return;
}
String message = e.toString( );
if( message != null && message.length( ) > 0 )
{
DriverPrintResult( message );
}
else
{
DriverPrintResult( "No Error Message..." );
}
PrintNewLine( );
}

HTH.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 9/24/07, Thilo Stapff <[EMAIL PROTECTED]> wrote:
> The create() function probably gets executed but the entry isn't created
> in the database. This might be caused by
> - missing value for required field
> - permission problem
> - entry creation rejected by filter
> or something like that.
>
> You should call ARServerUser.getLastStatus() after create() to find out
> about the cause of the problem.
>
>
> Regards,
> Thilo Stapff
>
>
> Tadeu Augusto Dutra Pinto wrote:
> > **
> > Hi friends!
> >
> >
> > A long time ago I have trying to execute a application java that fill a
> > entry of object came from Mainframe to ARS...
> >
> > My resume code is almost like this:
> >
> > I have an "insert( )" method...
> >
> > public String insert( )
> > {
> >try
> >{
> >com.remedy.arsys.api.Entry entry = null;
> >com.remedy.arsys.api.EntryFactory entryMan =
> > com.remedy.arsys.api.EntryFactory.getFactory();
> >entry = (com.remedy.arsys.api.Entry) entryMan.newInstance();
> >entry.setContext(login());// login at AR Server
> >
> >// Get the name Schema
> >NameID name = new NameID("MyForm");
> >
> >entry.setSchemaID(name);
> >entry.activate();
> >
> >com.remedy.arsys.api.EntryItem[] entryItems = new
> > EntryItem[ARRAY.length];
> >entryItems[0] = new EntryItem(new FieldID((new
> > Long(ARRAY[0])).longValue()), new Value(this.getFirstName()));
> >entryItems[1] = new EntryItem(new FieldID((new
> > Long(ARRAY[1])).longValue()), new Value(this.getLastName()));
> >entryItems[2] = new 

Application lic. utilization

[Anoop Sasidharan]

Hi Listers, Is there a way, we can retrieve application license usage 
(Helpdesk/Change/Asset), just like the way Server Satistic form retrieves the 
usage of fixed and floating license at a regular interval of time?What would be 
the easiest way to implement it? 
Remedy 6.3 TIA -Anoop
_
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Re: JDBC ARDBC Plugin

[John Sundberg]

Wondering - can you modify data with the JDBC ARDBC Plugin?

-John



On 9/24/07, John Baker <[EMAIL PROTECTED]> wrote:
>
> The simple answer is, we don't maintain row level security but access to
> data
> can be locked down to specific users.
>
> But row level security wouldn't be hard to implement - it's just an if
> statement. If someone asks, it'll happen!
>
>
>
> John
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> the Answers Are"
>



-- 
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
[EMAIL PROTECTED]

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Re: JDBC ARDBC Plugin

[John Baker]

The simple answer is, we don't maintain row level security but access to data 
can be locked down to specific users.

But row level security wouldn't be hard to implement - it's just an if 
statement. If someone asks, it'll happen!



John

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RES: Devil Error with create() method - arapi70

[Tadeu Augusto Dutra Pinto]

Hi again,
 
I'm not going ahead with this code ...
 
I've checked the 'required fields' ... and I think it's ok...
I've checked the 'lastStatus' ... and it's comming with "null" value...
 
what I have to do??
 
Anybody have one more idea?
 
Thank you very much for help until here
 
Regards
 
Tadeu Augusto Dutra Pinto
-
IT Web Services ATM 
Cinq Technologies
http://www.cinq.com.br 
[EMAIL PROTECTED]  
Fone: 41 3018-2833 - Cinq
Fone: 41 3340-5736 - HSBC Bank Brasil
-
Confiabilidade, Inovação e Qualidade em T.I.



De: Action Request System discussion list(ARSList) em nome de Carey Matthew 
Black
Enviada: seg 24/9/2007 16:18
Para: arslist@ARSLIST.ORG
Assunto: Re: Devil Error with create() method - arapi70



java.lang.Object
  extended by java.lang.Throwable
  extended by java.lang.Exception
  extended by com.remedy.arsys.api.ARException

So I think your catch block should catch an ARException, but... I
would try to add a block to deal with ARException separately. ( I am
not sure what the ARException class does for a reflected
printStackTrace() either. It might be that that also errors and you
get thrown into your finally block? )

And I would also suggest that you take a snip of code from the
JavaDriver for how to print the ARException too...

ARS v7.1
OutputWriter.java (lines 289 ... 310 [ I removed a few blank lines in
this post] )

public static void PrintARException( ARException e )
{
StatusInfo[] statusList = e.getLastStatus();
if (statusList != null)
{
   PrintStatusInfoList( "", "   Results", statusList );
   return;
}
String message = e.toString( );
if( message != null && message.length( ) > 0 )
{
DriverPrintResult( message );
}
else
{
DriverPrintResult( "No Error Message..." );
}
PrintNewLine( );
}

HTH.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 9/24/07, Thilo Stapff <[EMAIL PROTECTED]> wrote:
> The create() function probably gets executed but the entry isn't created
> in the database. This might be caused by
> - missing value for required field
> - permission problem
> - entry creation rejected by filter
> or something like that.
>
> You should call ARServerUser.getLastStatus() after create() to find out
> about the cause of the problem.
>
>
> Regards,
> Thilo Stapff
>
>
> Tadeu Augusto Dutra Pinto wrote:
> > **
> > Hi friends!
> >
> >
> > A long time ago I have trying to execute a application java that fill a
> > entry of object came from Mainframe to ARS...
> >
> > My resume code is almost like this:
> >
> > I have an "insert( )" method...
> >
> > public String insert( )
> > {
> >try
> >{
> >com.remedy.arsys.api.Entry entry = null;
> >com.remedy.arsys.api.EntryFactory entryMan =
> > com.remedy.arsys.api.EntryFactory.getFactory();
> >entry = (com.remedy.arsys.api.Entry) entryMan.newInstance();
> >entry.setContext(login());// login at AR Server
> >
> >// Get the name Schema
> >NameID name = new NameID("MyForm");
> >
> >entry.setSchemaID(name);
> >entry.activate();
> >
> >com.remedy.arsys.api.EntryItem[] entryItems = new
> > EntryItem[ARRAY.length];
> >entryItems[0] = new EntryItem(new FieldID((new
> > Long(ARRAY[0])).longValue()), new Value(this.getFirstName()));
> >entryItems[1] = new EntryItem(new FieldID((new
> > Long(ARRAY[1])).longValue()), new Value(this.getLastName()));
> >entryItems[2] = new EntryItem(new FieldID((new
> > Long(ARRAY[2])).longValue()), new Value(this.getDescription()));
> >
> >// set the entry items...
> >entry.setEntryItems(entryItems);
> >
> >*entry.create(); *// doesn't execute this method... why
> > ??? goes to "finnaly" block
> >
> >entryMan.releaseInstance(entry);
> >}
> >catch ( Exception e )
> >{
> >e.printStackTrace();
> >}
> >*finally*
> >{
> >if ( mm != null )
> >logout();
> >
> >return sEntryId;
> >   }
> > }
> >
> >
> > I'm debugging the application and all the Data are comming correctly ...
> > but when it arrives at *entry.create() *the application finish.
> >
> >
> > Can somebody help me?
> >
> >
> > Thanx...
> >
> >
> > *Tadeu Augusto Dutra Pinto*
> > -
> > IT Web Services ATM
> > *Cinq Technologies*
> > http://www.cinq.com.br http://www.cinq.com.br/>
> > [EMAIL PROTECTED] 
> > *Fone: 41 3018-2833 - Cinq*
> > *Fone: 41 3340-5736* *- HSBC Bank Brasil*
> > 

Application Lic. utilization

[Anoop Sasidharan]

Hi Listers,
 
Is there a way, we can retrieve application license usage 
(Helpdesk/Change/Asset), just like the way Server Satistic form retrieves the 
usage of fixed and floating license at a regular interval of time?
What would be the easiest way to implement it?
 
 
TIA
 
-Anoop
_
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Re: Devil Error with create() method - arapi70

[Carey Matthew Black]

java.lang.Object
  extended by java.lang.Throwable
  extended by java.lang.Exception
  extended by com.remedy.arsys.api.ARException

So I think your catch block should catch an ARException, but... I
would try to add a block to deal with ARException separately. ( I am
not sure what the ARException class does for a reflected
printStackTrace() either. It might be that that also errors and you
get thrown into your finally block? )

And I would also suggest that you take a snip of code from the
JavaDriver for how to print the ARException too...

ARS v7.1
OutputWriter.java (lines 289 ... 310 [ I removed a few blank lines in
this post] )

public static void PrintARException( ARException e )
{
StatusInfo[] statusList = e.getLastStatus();
if (statusList != null)
{
   PrintStatusInfoList( "", "   Results", statusList );
   return;
}
String message = e.toString( );
if( message != null && message.length( ) > 0 )
{
DriverPrintResult( message );
}
else
{
DriverPrintResult( "No Error Message..." );
}
PrintNewLine( );
}

HTH.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 9/24/07, Thilo Stapff <[EMAIL PROTECTED]> wrote:
> The create() function probably gets executed but the entry isn't created
> in the database. This might be caused by
> - missing value for required field
> - permission problem
> - entry creation rejected by filter
> or something like that.
>
> You should call ARServerUser.getLastStatus() after create() to find out
> about the cause of the problem.
>
>
> Regards,
> Thilo Stapff
>
>
> Tadeu Augusto Dutra Pinto wrote:
> > **
> > Hi friends!
> >
> >
> > A long time ago I have trying to execute a application java that fill a
> > entry of object came from Mainframe to ARS...
> >
> > My resume code is almost like this:
> >
> > I have an "insert( )" method...
> >
> > public String insert( )
> > {
> >try
> >{
> >com.remedy.arsys.api.Entry entry = null;
> >com.remedy.arsys.api.EntryFactory entryMan =
> > com.remedy.arsys.api.EntryFactory.getFactory();
> >entry = (com.remedy.arsys.api.Entry) entryMan.newInstance();
> >entry.setContext(login());// login at AR Server
> >
> >// Get the name Schema
> >NameID name = new NameID("MyForm");
> >
> >entry.setSchemaID(name);
> >entry.activate();
> >
> >com.remedy.arsys.api.EntryItem[] entryItems = new
> > EntryItem[ARRAY.length];
> >entryItems[0] = new EntryItem(new FieldID((new
> > Long(ARRAY[0])).longValue()), new Value(this.getFirstName()));
> >entryItems[1] = new EntryItem(new FieldID((new
> > Long(ARRAY[1])).longValue()), new Value(this.getLastName()));
> >entryItems[2] = new EntryItem(new FieldID((new
> > Long(ARRAY[2])).longValue()), new Value(this.getDescription()));
> >
> >// set the entry items...
> >entry.setEntryItems(entryItems);
> >
> >*entry.create(); *// doesn't execute this method... why
> > ??? goes to "finnaly" block
> >
> >entryMan.releaseInstance(entry);
> >}
> >catch ( Exception e )
> >{
> >e.printStackTrace();
> >}
> >*finally*
> >{
> >if ( mm != null )
> >logout();
> >
> >return sEntryId;
> >   }
> > }
> >
> >
> > I'm debugging the application and all the Data are comming correctly ...
> > but when it arrives at *entry.create() *the application finish.
> >
> >
> > Can somebody help me?
> >
> >
> > Thanx...
> >
> >
> > *Tadeu Augusto Dutra Pinto*
> > -
> > IT Web Services ATM
> > *Cinq Technologies*
> > http://www.cinq.com.br http://www.cinq.com.br/>
> > [EMAIL PROTECTED] 
> > *Fone: 41 3018-2833 - Cinq*
> > *Fone: 41 3340-5736* *- HSBC Bank Brasil*
> > -
> > *C*onfiabilidade, *In*ovação e *Q*ualidade em T.I.
> > __20060125___This posting was submitted with HTML in
> > it___
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
> Answers Are"
>

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Re: SRMS Error in ITSM 7

[Matthew Perrault]

Troy,
Thanks for the suggestions. It looks like your first post was correct.
It was in the assignment section. I had setup an assignment record to
assign to my Specific Support Group with myself set as the Work Order
Manager. The catch was that Assignment record was set for a very
specific Product. The request I was trying to create was for a different
product. And therefore it didn't find the right Assignment Record and
yakked. Looks like I was staring at it too long and crossing the two
products.

Easy fix.
Thanks
Matt

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Troy Sasso
Sent: Monday, September 24, 2007 12:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: SRMS Error in ITSM 7

What about the Roles of the Suport people within your
user form?

I know this is basic, but, have you assigned the Role
of Work Order Manager to anyone and then assigned them
to a Group?

After my install, these are the two main things that I
did in order to fix the issue you are facing.

Let me know.


--- Matthew Perrault <[EMAIL PROTECTED]>
wrote:

> Troy,
> Thanks for the response.
> I've already checked that and there is already a
> record for Work Order
> Manager (not one for Work Order Assignee though) and
> it is set up
> correctly.
> 
> Thanks,
> Matt
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Troy Sasso
> Sent: Monday, September 24, 2007 8:43 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: SRMS Error in ITSM 7
> 
> I've seen this.  
> 
> Go to the Application Admin console.  Then click on
> the 'Assignment link'.  Make sure you have an
> Assignment record setup for the WorkOrder module. 
> Then, when you have it setup, look at the radio
> buttons along the bottom right hand side of the
> record
> and ensure the "Work Order Manager' radio button is
> selected.
> 
> 
> 
> 
> --- Matthew Perrault <[EMAIL PROTECTED]>
> wrote:
> 
> > All,
> > 
> > First question: Is anyone out there using SRMS in
> > ITSM 7?
> > 
> >  
> > 
> > If you are here's my issue:
> > 
> > I set up a Work Order Template and a Task Template
> > and associated the
> > Task Template to the Work Order Template.
> > 
> > Yet when I try and use the Request I get the
> > following error:
> > 
> > Error Code: 1440853
> > 
> > ARCreateEntry - No work order manager group could
> be
> > found. Manually
> > select a group from the menus. If no group with an
> > individual in the
> > functional role of work order manager is defined,
> > notify your System
> > Administrator.
> > 
> >  
> > 
> > I looked at the Work Order and Task Templates and
> > they have the correct
> > Support Group set as the Assignee. That Support
> > Group has me as well as
> > one other person set as the Work Order Manager.
> > 
> > I have looked at everything and it looks correct. 
> > 
> > Any thoughts on what might be causing this?
> > 
> >  
> > 
> > ARS 7.0.1 Patch 4
> > 
> > ITSM 7.01 Patch 4
> > 
> > MS Sql Server 2000
> > 
> > Microsoft 2003
> > 
> >  
> > 
> > Thanks,
> > 
> > Matthew
> > 
> > __20060125___This posting was
> > submitted with HTML in
> > it___
> > 
> >
>

> ___
> > UNSUBSCRIBE or access ARSlist Archives at
> > www.arslist.org ARSlist:"Where the Answers Are"
> > 
> 
> 
> 
> 
> 
>
>

> 
> Take the Internet to Go: Yahoo!Go puts the Internet
> in your pocket:
> mail, news, photos & more. 
> http://mobile.yahoo.com/go?refer=1GNXIC
> 
>

> ___
> UNSUBSCRIBE or access ARSlist Archives at
> www.arslist.org ARSlist:"Where
> the Answers Are"
> 
>

___
> UNSUBSCRIBE or access ARSlist Archives at
> www.arslist.org ARSlist:"Where the Answers Are"
> 





   


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knows. Yahoo! Answers - Check it out. 
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Re: Devil Error with create() method - arapi70

[Thilo Stapff]

The create() function probably gets executed but the entry isn't created 
in the database. This might be caused by

- missing value for required field
- permission problem
- entry creation rejected by filter
or something like that.

You should call ARServerUser.getLastStatus() after create() to find out 
about the cause of the problem.



Regards,
Thilo Stapff


Tadeu Augusto Dutra Pinto wrote:

**
Hi friends!
 
 
A long time ago I have trying to execute a application java that fill a 
entry of object came from Mainframe to ARS...
 
My resume code is almost like this:
 
I have an "insert( )" method...
 
public String insert( )

{
   try
   {
   com.remedy.arsys.api.Entry entry = null;
   com.remedy.arsys.api.EntryFactory entryMan = 
com.remedy.arsys.api.EntryFactory.getFactory();

   entry = (com.remedy.arsys.api.Entry) entryMan.newInstance();
   entry.setContext(login());// login at AR Server
 
   // Get the name Schema

   NameID name = new NameID("MyForm");
 
   entry.setSchemaID(name);

   entry.activate();
 
   com.remedy.arsys.api.EntryItem[] entryItems = new 
EntryItem[ARRAY.length];
   entryItems[0] = new EntryItem(new FieldID((new 
Long(ARRAY[0])).longValue()), new Value(this.getFirstName()));
   entryItems[1] = new EntryItem(new FieldID((new 
Long(ARRAY[1])).longValue()), new Value(this.getLastName()));
   entryItems[2] = new EntryItem(new FieldID((new 
Long(ARRAY[2])).longValue()), new Value(this.getDescription()));
 
   // set the entry items...

   entry.setEntryItems(entryItems);
 
   *entry.create(); *// doesn't execute this method... why 
??? goes to "finnaly" block
   
   entryMan.releaseInstance(entry);

   }
   catch ( Exception e )
   {
   e.printStackTrace();
   }
   *finally*
   {
   if ( mm != null )
   logout();

   return sEntryId;
  }
}
 
 
I'm debugging the application and all the Data are comming correctly ... 
but when it arrives at *entry.create() *the application finish.
 
 
Can somebody help me?
 
 
Thanx...
 
 
*Tadeu Augusto Dutra Pinto*

-
IT Web Services ATM
*Cinq Technologies*
http://www.cinq.com.br http://www.cinq.com.br/> 
[EMAIL PROTECTED] 

*Fone: 41 3018-2833 - Cinq*
*Fone: 41 3340-5736* *- HSBC Bank Brasil*
-
*C*onfiabilidade, *In*ovação e *Q*ualidade em T.I.
__20060125___This posting was submitted with HTML in 
it___


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Re: 7.x Desktop client

[Robert Molenda]

That is MSI installations for you... you can check the registry to see
which installation was not completed. Search for MSI...

 

Thanks-n-advance; 

HDT Platform Incident / Problem Manager & Architect 
Robert Molenda 
IT OS PA 
Tel: +1 408 503 2701 
Fax: +1 408 503 2912 
Mobile: +1 408 472 8097 
[EMAIL PROTECTED] 

Quality begins with your actions.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Tuesday, September 18, 2007 11:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.x Desktop client

 

The "Previous installation must be completed" error has nothing to do
with Remedy.  It could be any install on the box.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Tuesday, September 18, 2007 12:27 PM
To: arslist@ARSLIST.ORG
Subject: 7.x Desktop client

** 

I'm full of questions lately.  I guess a version upgrade will do that to
some one. 

Our Citrix folks are attempting to install the 7.x client, specifically
7.0.1 Patch 004, on Citrix server (Windows 2000 Server).  During the
installation it comes up with error that there is previous installation
that has to be completed.

I checked the compatibility matrix and only XP and Vista are supported.
Anyone able to get it installed?  Any tweaks that you would like to
share?

Thanks, 
Dave 

Dave Shellman 

Phone:  (717) 810-3687 
Fax:(717) 810-2124 
email:  [EMAIL PROTECTED] 

Tyco Electronics 
MS 161-043 
PO Box 3608 
Harrisburg, PA 17105-3607  

 

__20060125___This posting was submitted with HTML in
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Reminder: ORUG (Oregon RUG, new name for Portland RUG) meeting 9/25

[Thad K Esser]

Hello,

I just wanted to send a reminder out to the list that the Oregon RUG is 
tomorrow.  Details below or at www.remedyusergroups.com .

Thanks,
Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach
- Forwarded by Thad K Esser/OR/Regence on 09/24/2007 11:34 AM -

Thad K Esser/OR/Regence 
09/10/2007 03:08 PM


To
arslist@arslist.org
cc

Subject
ORUG (Oregon RUG, new name for Portland RUG) meeting 9/25





Hello,

The next RUG meeting in Portland will be on Tuesday, September 25th. 
Kinetic Data and Turing SMI will be sponsoring.  If you would like to 
attend, please go to www.remedyusergroups.com, sign up, and then register 
for the event (click on the event under "Attend Event" on the right, then 
"Register" at the bottom), so we know how many to expect.  There will be 
an iPod give away.

If you have any questions, please contact [EMAIL PROTECTED]

Location/Address:
North Sisters Conference Room (ask at the front desk)
100 SW Market
Portland, OR 97201

Agenda:
8:30 to 9:30 - Networking and Coffee
9:30 to 10:30 - Kinetic Request Live Demo
10:30 to 10:45 - Break
10:45 - 11:15 - TuringSMI Support & Smart Program
11:15 - 11:20 - Door Prize Drawing (Three iPods, Pens, etc.)
11:20 - 12:00 - Stump The Remedy Expert Q&A session
12:00 - 1:00 - Networking

Looking forward to seeing you all there.  Okay, maybe not all of you 
(that'd be too many), but the folks from Oregon/SW Washington anyway. :-)

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach
***IMPORTANT NOTICE: This communication, including any attachment, contains 
information that may be confidential or privileged, and is intended solely for 
the entity or individual to whom it is addressed.  If you are not the intended 
recipient, you should delete this message and are hereby notified that any 
disclosure, copying, or distribution of this message is strictly prohibited.  
Nothing in this email, including any attachment, is intended to be a legally 
binding signature.***

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Devil Error with create() method - arapi70

[Tadeu Augusto Dutra Pinto]

Hi friends!
 
 
A long time ago I have trying to execute a application java that fill a entry 
of object came from Mainframe to ARS...
 
My resume code is almost like this:
 
I have an "insert( )" method...
 
public String insert( )
{
   try
   {
   com.remedy.arsys.api.Entry entry = null;
   com.remedy.arsys.api.EntryFactory entryMan = 
com.remedy.arsys.api.EntryFactory.getFactory();
   entry = (com.remedy.arsys.api.Entry) entryMan.newInstance();
   entry.setContext(login());// login at AR Server
 
   // Get the name Schema
   NameID name = new NameID("MyForm");
 
   entry.setSchemaID(name);
   entry.activate();
 
   com.remedy.arsys.api.EntryItem[] entryItems = new 
EntryItem[ARRAY.length];
   entryItems[0] = new EntryItem(new FieldID((new 
Long(ARRAY[0])).longValue()), new Value(this.getFirstName()));
   entryItems[1] = new EntryItem(new FieldID((new 
Long(ARRAY[1])).longValue()), new Value(this.getLastName()));
   entryItems[2] = new EntryItem(new FieldID((new 
Long(ARRAY[2])).longValue()), new Value(this.getDescription()));
 
   // set the entry items...
   entry.setEntryItems(entryItems);
 
   entry.create(); // doesn't execute this method... why ??? goes 
to "finnaly" block
   
   entryMan.releaseInstance(entry);
   }
   catch ( Exception e )
   {
   e.printStackTrace();
   }
   finally
   {
   if ( mm != null )
   logout();

   return sEntryId;
  }
}
 
 
I'm debugging the application and all the Data are comming correctly ... but 
when it arrives at entry.create() the application finish.
 
 
Can somebody help me?
 
 
Thanx...
 
 
Tadeu Augusto Dutra Pinto
-
IT Web Services ATM 
Cinq Technologies
http://www.cinq.com.br 
[EMAIL PROTECTED]  
Fone: 41 3018-2833 - Cinq
Fone: 41 3340-5736 - HSBC Bank Brasil
-
Confiabilidade, Inovação e Qualidade em T.I.

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OT: Need Remedy Engineer for Position OCONUS-IRAQ

[Jeff Glaser]

This is a new requirement:
   
  Our client, a very dynamic and highly talented and results oriented Defense 
Contractor has given INVIZCORP the assignment to find a  Remedy Engineer for 
deployment to IRAQ to work on a major contract which requires excellent skill 
sets, US Citizenship and a current or recently current DoD Secret or higher  
clearance(as specified below).
   
  The job description is included below   These are direct hire, with full 
benefits jobs.
   

   Importantly, please note: these are current positions, not contingent on 
award of a future contract. We can fill these positions and hire within 3-5 
weeks from client's advising they have interest in you.   
   Annualized compensation (base pay plus hazardous duty, plus foreign 
assignment, plus danger pay) should exceed $250,000 based  52 weeks of 
in-country work.
   
   
  SCOPE
  Enterprise Remedy Engineer:  
   

 Designs, plans, implements, and evaluates the implementation of AR System 
6.3 in conjunction with Network Operating Systems procedures. 
  
 Performs Schema upgrades and deployments.  
  
 Provides tactical and strategic input on overall Remedy System planning 
and related projects.  
  
 Prepares and conducts briefings, Instructional training, site evaluations, 
Architectures development for Staff Officers and all Signal units in support of 
OIF.  
  
 Responsible for budgeting and License management of the AR System. 

   
  Role is to provide an Iraq wide Remedy solution, support and implementation 
following the needs of the customer MNF-I.
   
  Duties include:
   
  
   Schema upgrades and deployment   
   Architecture build and implementation of the Remedy Environment   
   Migration of Remedy Schemas/ ITSM Schema throughout Iraq   
   Managing Remedy support staff/ Remedy Admins   
   Weekly briefs to the CG or Action Officer   
   Brief Iraq Signal commands   
   Support to all WAN level entities( JNCC/RNOSC/ TCF/Help desk)   
   Maintenance/backup and upgrades   
   Remedy support to all levels of IA   
   Help Desk schema support from COB’S to FOB’s   
   Budget and license management   
   Development for new features   
   Enterprise level support

  Requirements:

   AR System 6.3 Level 2 Admin training   
   Systems background (Windows server 2003/ SQL)   
   Enterprise support experience   
   Technical writing/manual documentation   
   Software Training and Implementation experience   
   Knowledge of Military business process  
 Requires current Microsoft Certified Systems Engineer (MCSE) with emphasis 
in Server 2003 and SQL experience. 
  
  Prefer a bachelor’s degree in area of specialty and 6 years of experience 
in the field of AR Systems 6.3 Level 2 Admin Training.  
  
 Must be US Citizen with an active DoD SECRET security clearance

  This position calls for 72 hours a week availability and carries a solid 
compensation package, including paid vacation (or R+R) air travel home every 6 
months, solid benefits, hazardous duty and assignment pay, vacation accrual, 
etc.
   
  If interested, please send resumes to me at [EMAIL PROTECTED]
   
  Referrals are greatly appreciated.

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Re: SRMS Error in ITSM 7

[Troy Sasso]

What about the Roles of the Suport people within your
user form?

I know this is basic, but, have you assigned the Role
of Work Order Manager to anyone and then assigned them
to a Group?

After my install, these are the two main things that I
did in order to fix the issue you are facing.

Let me know.


--- Matthew Perrault <[EMAIL PROTECTED]>
wrote:

> Troy,
> Thanks for the response.
> I've already checked that and there is already a
> record for Work Order
> Manager (not one for Work Order Assignee though) and
> it is set up
> correctly.
> 
> Thanks,
> Matt
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Troy Sasso
> Sent: Monday, September 24, 2007 8:43 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: SRMS Error in ITSM 7
> 
> I've seen this.  
> 
> Go to the Application Admin console.  Then click on
> the 'Assignment link'.  Make sure you have an
> Assignment record setup for the WorkOrder module. 
> Then, when you have it setup, look at the radio
> buttons along the bottom right hand side of the
> record
> and ensure the "Work Order Manager' radio button is
> selected.
> 
> 
> 
> 
> --- Matthew Perrault <[EMAIL PROTECTED]>
> wrote:
> 
> > All,
> > 
> > First question: Is anyone out there using SRMS in
> > ITSM 7?
> > 
> >  
> > 
> > If you are here's my issue:
> > 
> > I set up a Work Order Template and a Task Template
> > and associated the
> > Task Template to the Work Order Template.
> > 
> > Yet when I try and use the Request I get the
> > following error:
> > 
> > Error Code: 1440853
> > 
> > ARCreateEntry - No work order manager group could
> be
> > found. Manually
> > select a group from the menus. If no group with an
> > individual in the
> > functional role of work order manager is defined,
> > notify your System
> > Administrator.
> > 
> >  
> > 
> > I looked at the Work Order and Task Templates and
> > they have the correct
> > Support Group set as the Assignee. That Support
> > Group has me as well as
> > one other person set as the Work Order Manager.
> > 
> > I have looked at everything and it looks correct. 
> > 
> > Any thoughts on what might be causing this?
> > 
> >  
> > 
> > ARS 7.0.1 Patch 4
> > 
> > ITSM 7.01 Patch 4
> > 
> > MS Sql Server 2000
> > 
> > Microsoft 2003
> > 
> >  
> > 
> > Thanks,
> > 
> > Matthew
> > 
> > __20060125___This posting was
> > submitted with HTML in
> > it___
> > 
> >
>

> ___
> > UNSUBSCRIBE or access ARSlist Archives at
> > www.arslist.org ARSlist:"Where the Answers Are"
> > 
> 
> 
> 
> 
> 
>
>

> 
> Take the Internet to Go: Yahoo!Go puts the Internet
> in your pocket:
> mail, news, photos & more. 
> http://mobile.yahoo.com/go?refer=1GNXIC
> 
>

> ___
> UNSUBSCRIBE or access ARSlist Archives at
> www.arslist.org ARSlist:"Where
> the Answers Are"
> 
>
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> www.arslist.org ARSlist:"Where the Answers Are"
> 





   

Be a better Heartthrob. Get better relationship answers from someone who knows. 
Yahoo! Answers - Check it out. 
http://answers.yahoo.com/dir/?link=list&sid=396545433

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ARSlist Awards: Nominees for the various Software Categories

[Daniel Bloom]

Votes to [EMAIL PROTECTED]

 

 

Sorry this took so long, but there was some confusion about how

to classify particular piece of software.

 

For all of the below categories, even if there is only one

nomination, 50 votes must be received for that product for

it to receive the Award.

 

Please Note: This means the winning productt in 3rd Party ARSystem
Utility(Commercial)

needs 50 votes as well, not a total of 50 for the category.

 

++

 

3rd party product



Aeroprise

 

 

+

 

 

3rd party Utility-Freeware

-

RRR various free utilities

 

 

++

 

Best 3rd Party ARSystem Utility (Commercial) We have a contest!

--

 

ARUtilities

 

-OR-

 

 

Panacea Workflow Studio

 

 

++

 

 

 

 

 

 

 

 

 

 


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Re: cool awk script to find out how late escalations are running

[Geoffrey Endresen]

Yes, Ben is correct. To see the results before the AWK just to this:

grep "set firetime of 1 second, firetime" arescl.log

On 9/12/07, Ben Chernys <[EMAIL PROTECTED]> wrote:
>
> Guys,
>
> Read the script.  It is the awk script that prints the text "late at" so
> no greps will find it in the escalation log (unless you have an escalation
> named ...late at...)
>
> Cheers
> Ben
>
> >- --- Original Message --- -
> >From: "Fariss, Ron"
> ><[EMAIL PROTECTED]>
> >To:   arslist@ARSLIST.ORG
> >Sent: Wed, 12 Sep 2007 10:39:03
> >
> >Frederick,
> >
> >Ok, probably a dumb question, but are you sure that
> >your Escalation
> >Logging is turned on and if it is, that the name of
> >your escalation log
> >file is aresc.log.  Mine happens to be aresc2.log.
> >
> >Ron Fariss
> >AIG Global Services
> >Service Desk Automation
> >713-831-2365 (Office)
> >281-782-0979 (Mobile)
> >
> >
> >
> >
> >From: "Action Request System discussion
> >list(ARSList)"
> >[mailto:[EMAIL PROTECTED] On Behalf Of "Grooms,
> >Frederick W"
> >Sent: Wednesday, September 12, 2007 8:07 AM
> >To: arslist@ARSLIST.ORG
> >Subject: Re: cool awk script to find out how late
> >escalations are
> >running
> >
> >
> >**
> >What version are you on?   I just tried doing a
> >grep -i "late at"
> >aresc.log and it did not pull up anything even
> >though I know I have
> >escalation delays.
> >
> >I am on ARS 6.3 patch 20 on Solaris 9 (w/ Oracle
> >10g)
> >
> >Fred
> >
> >
> >
> >From: Action Request System discussion
> >list(ARSList)
> >[mailto:[EMAIL PROTECTED] On Behalf Of Geoffrey
> >Endresen
> >Sent: Tuesday, September 11, 2007 5:10 PM
> >To: arslist@ARSLIST.ORG
> >Subject: cool awk script to find out how late
> >escalations are running
> >
> >
> >
> >I don't know why it took me more than 10 years to
> >figure out this one.
> >The escalation log actually shows you if you are
> >running late, for
> >example if some escalation is taking so long that
> >it delays others. If
> >you never have had this problem they you probably
> >have not tried hard
> >enough.
> >
> >Whe the escalations are running late they create a
> >log entry that has
> >the currentime and the firetime
> >
> >I let the esclation log run overnight and I wanted
> >to see how late (in
> >seconds) the escalations were delayed. This works
> >on our linux. I'm sure
> >there are smart people that have solved this
> >before, but I thought it
> >was cool enough to share.
> >
> >% grep "set firetime of 1 second, firetime"
> >arescl.log | awk '{print
> >$23-$21, "late at", $20, $21, $22, $23, $24}' |
> >grep -v "^0" | sort -nr
> >| mail -s "late escalations report"
> >[EMAIL PROTECTED]
> >
> >The output looks something like this:
> >
> >1495 late at firetime 1188930731, currenttime
> >1188932226
> >1097 late at firetime 1188973269, currenttime
> >1188974366
> >1093 late at firetime 1188961114, currenttime
> >1188962207
> >1090 late at firetime 1188934027, currenttime
> >1188935117
> >1023 late at firetime 1188942394, currenttime
> >1188943417
> >
> >--
> >-Geoff Endresen
> >Amazon.com
> >
> >
> >__20060125___This posting was
> >submitted with HTML in
> >it___
> >
> >___
> >
> >UNSUBSCRIBE or access ARSlist Archives at
> >www.arslist.org ARSlist:"Where the Answers Are"
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> the Answers Are"
>



-- 
-Geoff Endresen
Amazon.com

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Re: OT- Thank you Dan !!

[arslist]

Well, actually more like 4000 of you now,
official numbers out at BMCUserWorld.

My wish would be: Please ALL VOTE for the MVP and other
Awards.

That is how you show how much you appreciate the list.

Which reminds me, come to BMC UserWorld, 4 Great Reasons:

1) An Evening with Engineering. 
Bring your toughest questions and ask away.
Ignore what the schedule says, it ends when it ends and not a moment before
(well, okay, everyone usually gives up by midnight)

2) Meet those folks you have talked to electronically on the list in person
and network with a great group of people

3) The usual conference stuff, sessions, tutorials, keynote speakers etc

4) VANCOUVER a spectacular setting. Great Restaurants. Rain. 
Well, 2 out of 3

 Daniel
p.s. my favorite charity is The Stop www.thestop.org
  if you donate please mention that it is in my honour :-)



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin
Sent: September 24, 2007 12:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT- Thank you Dan !!

I totally agree.  THANK YOU, DAN!

There should be some way that we can all show our appreciation to Dan
without all 2800 of us emailing ARSList.  

A donation to his favorite charity?

Any better ideas?

Dwayne Martin
James Madison University





 Original message 
>Date: Mon, 24 Sep 2007 12:04:50 -0400
>From: "Benter, David W CTR NSWC PC" <[EMAIL PROTECTED]>  
>Subject: Re: OT- Thank you Dan !!  
>To: arslist@ARSLIST.ORG
>
>Thank you Dan  
>
>-Original Message-
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
>Sent: Monday, September 24, 2007 10:58
>To: arslist@ARSLIST.ORG
>Subject: OT- Thank you Dan !!
>
>**
>Yeah!  Thank You Dan for doing such a great job taking care of us, year
>in and year out!  
> 
>While I won't be at RUG (no budget money) I'll be there in spirit!
> 
>Claire
>
>
>
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
>Sent: Monday, September 24, 2007 10:46 AM
>To: arslist@ARSLIST.ORG
>Subject: OT: Thank you Dan !!
>
>
>** 
> 
>As we approach the annual RUG week, finish a week with volatile
>subjects, VOTE for MVP etc, and just in general appreciate the
>usefulness of having a resource like arslist, its time to let Dan
>(Daniel Bloom) know how much we appreciate his efforts.  As with most
>volunteer jobs, thanks are far and few between compared to the daily
>work involved.  Dan does a great job keeping the list active so we can
>continue to ask our questions, receive great solutions, and debate
>relevant topics.  
> 
>Take a moment to thank Dan for his efforts because without them the
>arslist would not be as effective as it is.
> 
>Thanks Dan for all your contributions !!
> 
>Susan
>__20060125___This posting was submitted with HTML in
>it___ __20060125___This posting was submitted with
>HTML in it___ 
>
>___

>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
the Answers Are"

Dwayne Martin
Computing Support
James Madison University


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Re: OT- Thank you Dan !!

[Susan Palmer]

Would that favorite charity be keeping the arslist running?  Don't think
this all happens for free.



On 9/24/07, Dwayne Martin <[EMAIL PROTECTED]> wrote:
>
> I totally agree.  THANK YOU, DAN!
>
> There should be some way that we can all show our appreciation to Dan
> without all 2800 of us emailing ARSList.
>
> A donation to his favorite charity?
>
> Any better ideas?
>
> Dwayne Martin
> James Madison University
>
>
>
>
>
>  Original message 
> >Date: Mon, 24 Sep 2007 12:04:50 -0400
> >From: "Benter, David W CTR NSWC PC" <[EMAIL PROTECTED]>
> >Subject: Re: OT- Thank you Dan !!
> >To: arslist@ARSLIST.ORG
> >
> >Thank you Dan
> >
> >-Original Message-
> >From: Action Request System discussion list(ARSList)
> >[mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
> >Sent: Monday, September 24, 2007 10:58
> >To: arslist@ARSLIST.ORG
> >Subject: OT- Thank you Dan !!
> >
> >**
> >Yeah!  Thank You Dan for doing such a great job taking care of us, year
> >in and year out!
> >
> >While I won't be at RUG (no budget money) I'll be there in spirit!
> >
> >Claire
> >
> >
> >
> >From: Action Request System discussion list(ARSList)
> >[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
> >Sent: Monday, September 24, 2007 10:46 AM
> >To: arslist@ARSLIST.ORG
> >Subject: OT: Thank you Dan !!
> >
> >
> >**
> >
> >As we approach the annual RUG week, finish a week with volatile
> >subjects, VOTE for MVP etc, and just in general appreciate the
> >usefulness of having a resource like arslist, its time to let Dan
> >(Daniel Bloom) know how much we appreciate his efforts.  As with most
> >volunteer jobs, thanks are far and few between compared to the daily
> >work involved.  Dan does a great job keeping the list active so we can
> >continue to ask our questions, receive great solutions, and debate
> >relevant topics.
> >
> >Take a moment to thank Dan for his efforts because without them the
> >arslist would not be as effective as it is.
> >
> >Thanks Dan for all your contributions !!
> >
> >Susan
> >__20060125___This posting was submitted with HTML in
> >it___ __20060125___This posting was submitted with
> >HTML in it___
> >
>
> >___
> >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> the Answers Are"
>
> Dwayne Martin
> Computing Support
> James Madison University
>
>
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> the Answers Are"
>

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Re: OT- Thank you Dan !!

[Dwayne Martin]

I totally agree.  THANK YOU, DAN!

There should be some way that we can all show our appreciation to Dan without 
all 2800 of us emailing ARSList.  

A donation to his favorite charity?

Any better ideas?

Dwayne Martin
James Madison University





 Original message 
>Date: Mon, 24 Sep 2007 12:04:50 -0400
>From: "Benter, David W CTR NSWC PC" <[EMAIL PROTECTED]>  
>Subject: Re: OT- Thank you Dan !!  
>To: arslist@ARSLIST.ORG
>
>Thank you Dan  
>
>-Original Message-
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
>Sent: Monday, September 24, 2007 10:58
>To: arslist@ARSLIST.ORG
>Subject: OT- Thank you Dan !!
>
>**
>Yeah!  Thank You Dan for doing such a great job taking care of us, year
>in and year out!  
> 
>While I won't be at RUG (no budget money) I'll be there in spirit!
> 
>Claire
>
>
>
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
>Sent: Monday, September 24, 2007 10:46 AM
>To: arslist@ARSLIST.ORG
>Subject: OT: Thank you Dan !!
>
>
>** 
> 
>As we approach the annual RUG week, finish a week with volatile
>subjects, VOTE for MVP etc, and just in general appreciate the
>usefulness of having a resource like arslist, its time to let Dan
>(Daniel Bloom) know how much we appreciate his efforts.  As with most
>volunteer jobs, thanks are far and few between compared to the daily
>work involved.  Dan does a great job keeping the list active so we can
>continue to ask our questions, receive great solutions, and debate
>relevant topics.  
> 
>Take a moment to thank Dan for his efforts because without them the
>arslist would not be as effective as it is.
> 
>Thanks Dan for all your contributions !!
> 
>Susan
>__20060125___This posting was submitted with HTML in
>it___ __20060125___This posting was submitted with
>HTML in it___ 
>
>___
>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
>Answers Are"

Dwayne Martin
Computing Support
James Madison University

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Re: OT- Thank you Dan !!

[Benter, David W CTR NSWC PC]

Thank you Dan  

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
Sent: Monday, September 24, 2007 10:58
To: arslist@ARSLIST.ORG
Subject: OT- Thank you Dan !!

**
Yeah!  Thank You Dan for doing such a great job taking care of us, year
in and year out!  
 
While I won't be at RUG (no budget money) I'll be there in spirit!
 
Claire



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Monday, September 24, 2007 10:46 AM
To: arslist@ARSLIST.ORG
Subject: OT: Thank you Dan !!


** 
 
As we approach the annual RUG week, finish a week with volatile
subjects, VOTE for MVP etc, and just in general appreciate the
usefulness of having a resource like arslist, its time to let Dan
(Daniel Bloom) know how much we appreciate his efforts.  As with most
volunteer jobs, thanks are far and few between compared to the daily
work involved.  Dan does a great job keeping the list active so we can
continue to ask our questions, receive great solutions, and debate
relevant topics.  
 
Take a moment to thank Dan for his efforts because without them the
arslist would not be as effective as it is.
 
Thanks Dan for all your contributions !!
 
Susan
__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with
HTML in it___ 

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OT: Monday Light-hearted Humor

[Gidd]

Is this how it is in Texas ?  Phil ?
 
_
 
A big city lawyer went duck hunting in rural Texas. 
He shot and dropped a bird, but it fell into a rancher's field on the other
side of a fence. 
As the lawyer climbed over the fence, an elderly rancher rode
up on his horse and asked him what he was doing.
The litigator responded, "I shot a duck and it fell in this field, and now
I'm going to retrieve it."
The old rancher replied, "This is my property, and you are not coming over
here."
The indignant lawyer said, "I am one of the best trial attorneys in the
United States and, if you don't let me get that duck, I'll sue you and
take everything you own."
The old rancher smiled and said, "Apparently, you don't know how we settle
disputes in Texas. 
We settle small disagreements with the 'Three Kick Rule.'"
The lawyer asked, "What is the 'Three Kick Rule'?"
The Rancher replied, "Well, because the dispute occurs on my land, I get to
go first. I kick you three times and then you kick me three times and so
on back and forth until someone gives up."
The attorney quickly thought about the proposed contest and decided that
he could easily take the old codger. He agreed to abide by the local custom.
The old rancher slowly climbed down from his horse and walked up to the
attorney. 
His first kick planted the toe of his cow-hide work boot into the lawyer's
groin and 
dropped him to his knees. 
His second kick to the midriff sent the lawyer's last meal gushing from his
mouth. The lawyer was
on all fours when the farmer's third kick to his rear end, sending him
face-first into a fresh cow pie.

The lawyer summoned every bit of his will and managed to get to his feet.
Wiping his face with the arm of his jacket, he said, "Okay, you old fart.
Now
it's my turn."

The old rancher smiled and said, "Nah, I give up. You can have the duck".
 

Regards.Gidd 

 


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OT- Thank you Dan !!

[Sanford, Claire]

Yeah!  Thank You Dan for doing such a great job taking care of us, year
in and year out!  
 
While I won't be at RUG (no budget money) I'll be there in spirit!
 
Claire



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Monday, September 24, 2007 10:46 AM
To: arslist@ARSLIST.ORG
Subject: OT: Thank you Dan !!


** 
 
As we approach the annual RUG week, finish a week with volatile
subjects, VOTE for MVP etc, and just in general appreciate the
usefulness of having a resource like arslist, its time to let Dan
(Daniel Bloom) know how much we appreciate his efforts.  As with most
volunteer jobs, thanks are far and few between compared to the daily
work involved.  Dan does a great job keeping the list active so we can
continue to ask our questions, receive great solutions, and debate
relevant topics.  
 
Take a moment to thank Dan for his efforts because without them the
arslist would not be as effective as it is.
 
Thanks Dan for all your contributions !!
 
Susan
__20060125___This posting was submitted with HTML in
it___ 

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OT: Thank you Dan !!

[Susan Palmer]

As we approach the annual RUG week, finish a week with volatile subjects,
VOTE for MVP etc, and just in general appreciate the usefulness of having a
resource like arslist, its time to let Dan (Daniel Bloom) know how much we
appreciate his efforts.  As with most volunteer jobs, thanks are far and few
between compared to the daily work involved.  Dan does a great job keeping
the list active so we can continue to ask our questions, receive great
solutions, and debate relevant topics.

Take a moment to thank Dan for his efforts because without them the arslist
would not be as effective as it is.

Thanks Dan for all your contributions !!

Susan

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Re: SRV DWN: Tomcat out of Memory on Win2003 Srv

[[EMAIL PROTECTED]]

Thanks Axon,
I'll give it a try.  

Dave


- Original Message 
From: Axton <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, September 24, 2007 11:12:10 AM
Subject: Re: SRV DWN: Tomcat out of Memory on Win2003 Srv


Section 3
http://www.chemaxon.com/jchem/doc/admin/tomcat.html

Axton Grams

On 9/24/07, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
> **
>
> I have production ARS 7.0.1 Mid-Tier Server down due to tomcat memory issue
> on Windows 2003 Server.  Hopefully there is someone outhere who can tell me
> how to increase memory for Tomcat or who has had this issue with the 7.01
> Mid-Tier.  I have a call in with BMC Support but that has been an hour with
> no response.  Any assistance provided would be greatly appreciated.
>
> Thanks,
> Dave Fincher
>  
> Boardwalk for $500? In 2007? Ha!
> Play Monopoly Here and Now (it's updated for today's economy) at Yahoo!
> Games. __20060125___This posting was
> submitted with HTML in it___

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Luggage? GPS? Comic books? 
Check out fitting gifts for grads at Yahoo! Search
http://search.yahoo.com/search?fr=oni_on_mail&p=graduation+gifts&cs=bz

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Re: SRV DWN: Tomcat out of Memory on Win2003 Srv

[Axton]

Section 3
http://www.chemaxon.com/jchem/doc/admin/tomcat.html

Axton Grams

On 9/24/07, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
> **
>
> I have production ARS 7.0.1 Mid-Tier Server down due to tomcat memory issue
> on Windows 2003 Server.  Hopefully there is someone outhere who can tell me
> how to increase memory for Tomcat or who has had this issue with the 7.01
> Mid-Tier.  I have a call in with BMC Support but that has been an hour with
> no response.  Any assistance provided would be greatly appreciated.
>
> Thanks,
> Dave Fincher
>  
> Boardwalk for $500? In 2007? Ha!
> Play Monopoly Here and Now (it's updated for today's economy) at Yahoo!
> Games. __20060125___This posting was
> submitted with HTML in it___

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SRV DWN: Tomcat out of Memory on Win2003 Srv

[[EMAIL PROTECTED]]

I have production ARS 7.0.1 Mid-Tier Server down due to tomcat memory issue on 
Windows 2003 Server.  Hopefully there is someone outhere who can tell me how to 
increase memory for Tomcat or who has had this issue with the 7.01 Mid-Tier.  I 
have a call in with BMC Support but that has been an hour with no response.  
Any assistance provided would be greatly appreciated.

Thanks,
Dave Fincher


   

Need a vacation? Get great deals
to amazing places on Yahoo! Travel.
http://travel.yahoo.com/

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Re: SRMS Error in ITSM 7

[Matthew Perrault]

Troy,
Thanks for the response.
I've already checked that and there is already a record for Work Order
Manager (not one for Work Order Assignee though) and it is set up
correctly.

Thanks,
Matt
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Troy Sasso
Sent: Monday, September 24, 2007 8:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: SRMS Error in ITSM 7

I've seen this.  

Go to the Application Admin console.  Then click on
the 'Assignment link'.  Make sure you have an
Assignment record setup for the WorkOrder module. 
Then, when you have it setup, look at the radio
buttons along the bottom right hand side of the record
and ensure the "Work Order Manager' radio button is
selected.




--- Matthew Perrault <[EMAIL PROTECTED]>
wrote:

> All,
> 
> First question: Is anyone out there using SRMS in
> ITSM 7?
> 
>  
> 
> If you are here's my issue:
> 
> I set up a Work Order Template and a Task Template
> and associated the
> Task Template to the Work Order Template.
> 
> Yet when I try and use the Request I get the
> following error:
> 
> Error Code: 1440853
> 
> ARCreateEntry - No work order manager group could be
> found. Manually
> select a group from the menus. If no group with an
> individual in the
> functional role of work order manager is defined,
> notify your System
> Administrator.
> 
>  
> 
> I looked at the Work Order and Task Templates and
> they have the correct
> Support Group set as the Assignee. That Support
> Group has me as well as
> one other person set as the Work Order Manager.
> 
> I have looked at everything and it looks correct. 
> 
> Any thoughts on what might be causing this?
> 
>  
> 
> ARS 7.0.1 Patch 4
> 
> ITSM 7.01 Patch 4
> 
> MS Sql Server 2000
> 
> Microsoft 2003
> 
>  
> 
> Thanks,
> 
> Matthew
> 
> __20060125___This posting was
> submitted with HTML in
> it___
> 
>

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> UNSUBSCRIBE or access ARSlist Archives at
> www.arslist.org ARSlist:"Where the Answers Are"
> 





   


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Re: PERFORM-ACTION-ADD-ATTACHMENT doesn't work

[Ed LeBlanc]

When you have the UI of the attachment, you may try a set fields from the form 
with the attachments.
 
Ed LeBlanc, RAC, ITIL
Senior Consultant
RIGID Systems, LLC
10440 little Patuxent Parkway
Suite 200
Columbia, MD 21044
 
Phone 904-607-9387
Fax 410-715-0848
 
 



From: Action Request System discussion list(ARSList) on behalf of Serouche 
Rahimpour
Sent: Mon 9/24/2007 9:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: PERFORM-ACTION-ADD-ATTACHMENT doesn't work



oh great !!
Another new reason for my customers to complain again and to try to push
for another product :-(
By that time, there must a way for me to write a workaround.
Any idea ?
Thank you.
Serouche


Tony Worthington wrote:
> **
> There is a defect logged on this.  It doesn't work from a filter.
>  Contact support -- I'm pretty sure it broke from 6.3 -> 7.x and am
> unsure if it is resolved in 7.1
>
> hth,
> tony
>
>
> --
> Tony Worthington
> [EMAIL PROTECTED]
> 262-703-5911
>
>
> *Serouche Rahimpour <[EMAIL PROTECTED]>*
> Sent by: "Action Request System discussion list(ARSList)"
> 
>
> 09/24/2007 07:58 AM
> Please respond to
> arslist@ARSLIST.ORG
>
>
>  
> To
>   arslist@ARSLIST.ORG
> cc
>  
> Subject
>   PERFORM-ACTION-ADD-ATTACHMENT doesn't work
>
>
>
>  
>
>
>
>
>
> dear listers,
>
> I have a filter which fires a Run process to add attachments.
> But it doesn't work.
> When I look into the filter logs, it seems that the fields are ignored.
> No matter if I give the Attachment pool or any attachment field
> separately.
> I tried with $$, and without. I tried with double-quotes and without.
> Any help ?
> Thanks
> Serouche
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> ARSlist:"Where the Answers Are"
>
> __20060125___This posting was submitted with HTML
> in it___

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Re: RES: PERFORM-ACTION-ADD-ATTACHMENT doesn't work

[Carey Matthew Black]

Serouche,

I think your going about this a bit sideways... or at least "the long
way around the barn".

If your getting the unique identifier from an ARS form that already
has the attachment Can you not use a Set Fields action to get the
attachment?


But maybe I am not understanding the exact sequence of your events..

It is my understanding that the Email Engine creates attachments
before it creates the Email Message record.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On 9/24/07, Serouche Rahimpour <[EMAIL PROTECTED]> wrote:
> the whole process works like this:
> on email submission I push the Email ID to my form A
> On that form, which has a table field (reading from Email association)
> with column 9 which get populated with UI of the attachments of the email.
> On submission to my form A if the email ID is not null I run a filter
> guide which has 2 filters:
> 1- get attachment ID's => get all attachments id and put them into a field
> 2- get one unique attachment => works fine
> 3- based on 2- I get the EmailAttachment and that works fine as well.
> In this last filter, I have a Run if  'UI to be attached' !=  $NULL$.
> But I just tried by removing this Run if. It didn't help.
> And my If Action is Run process => PERFORM-ACTION-ADD-ATTACHMENT
> Attachment Pool $To be Attached$
> Again: it makes not difference if I write PERFORM-ACTION-ADD-ATTACHMENT
> $Attachment Pool$ $To be Attached$
> or
> PERFORM-ACTION-ADD-ATTACHMENT 536902681 $To be Attached$
> or
> PERFORM-ACTION-ADD-ATTACHMENT "$536902681$" $To be Attached$
> or
> PERFORM-ACTION-ADD-ATTACHMENT $536902681$ $To be Attached$
> or
> PERFORM-ACTION-ADD-ATTACHMENT $536902681$ "$To be Attached$"
> ...
>
> Any idea is welcomed.
> Thank you.
> Serouche



> > De: Action Request System discussion list(ARSList) em nome de Serouche 
> > Rahimpour
> > Enviada: seg 24/9/2007 09:58
> > Para: arslist@ARSLIST.ORG
> > Assunto: PERFORM-ACTION-ADD-ATTACHMENT doesn't work
> >
> >
> >
> > dear listers,
> >
> > I have a filter which fires a Run process to add attachments.
> > But it doesn't work.
> > When I look into the filter logs, it seems that the fields are ignored.
> > No matter if I give the Attachment pool or any attachment field separately.
> > I tried with $$, and without. I tried with double-quotes and without.
> > Any help ?
> > Thanks
> > Serouche

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Re: PERFORM-ACTION-ADD-ATTACHMENT doesn't work

[Tony Worthington]

Not without having a user trigger the add via an active link, which does 
work.

The ardbc filesystem plugin could work, but I haven't gone there yet.


-- 
Tony Worthington
[EMAIL PROTECTED]
262-703-5911



Serouche Rahimpour <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

09/24/2007 08:33 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: PERFORM-ACTION-ADD-ATTACHMENT doesn't work






oh great !!
Another new reason for my customers to complain again and to try to push 
for another product :-(
By that time, there must a way for me to write a workaround.
Any idea ?
Thank you.
Serouche


Tony Worthington wrote:
> **
> There is a defect logged on this.  It doesn't work from a filter. 
>  Contact support -- I'm pretty sure it broke from 6.3 -> 7.x and am 
> unsure if it is resolved in 7.1
>
> hth,
> tony
>
>
> -- 
> Tony Worthington
> [EMAIL PROTECTED]
> 262-703-5911
>
>
> *Serouche Rahimpour <[EMAIL PROTECTED]>*
> Sent by: "Action Request System discussion list(ARSList)" 
> 
>
> 09/24/2007 07:58 AM
> Please respond to
> arslist@ARSLIST.ORG
>
>
> 
> To
>arslist@ARSLIST.ORG
> cc
> 
> Subject
>PERFORM-ACTION-ADD-ATTACHMENT doesn't work
>
>
>
> 
>
>
>
>
>
> dear listers,
>
> I have a filter which fires a Run process to add attachments.
> But it doesn't work.
> When I look into the filter logs, it seems that the fields are ignored.
> No matter if I give the Attachment pool or any attachment field 
> separately.
> I tried with $$, and without. I tried with double-quotes and without.
> Any help ?
> Thanks
> Serouche
>
> 
___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> ARSlist:"Where the Answers Are"
>
> __20060125___This posting was submitted with HTML 
> in it___ 

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Re: SRMS Error in ITSM 7

[Troy Sasso]

I've seen this.  

Go to the Application Admin console.  Then click on
the 'Assignment link'.  Make sure you have an
Assignment record setup for the WorkOrder module. 
Then, when you have it setup, look at the radio
buttons along the bottom right hand side of the record
and ensure the "Work Order Manager' radio button is
selected.




--- Matthew Perrault <[EMAIL PROTECTED]>
wrote:

> All,
> 
> First question: Is anyone out there using SRMS in
> ITSM 7?
> 
>  
> 
> If you are here's my issue:
> 
> I set up a Work Order Template and a Task Template
> and associated the
> Task Template to the Work Order Template.
> 
> Yet when I try and use the Request I get the
> following error:
> 
> Error Code: 1440853
> 
> ARCreateEntry - No work order manager group could be
> found. Manually
> select a group from the menus. If no group with an
> individual in the
> functional role of work order manager is defined,
> notify your System
> Administrator.
> 
>  
> 
> I looked at the Work Order and Task Templates and
> they have the correct
> Support Group set as the Assignee. That Support
> Group has me as well as
> one other person set as the Work Order Manager.
> 
> I have looked at everything and it looks correct. 
> 
> Any thoughts on what might be causing this?
> 
>  
> 
> ARS 7.0.1 Patch 4
> 
> ITSM 7.01 Patch 4
> 
> MS Sql Server 2000
> 
> Microsoft 2003
> 
>  
> 
> Thanks,
> 
> Matthew
> 
> __20060125___This posting was
> submitted with HTML in
> it___
> 
>
___
> UNSUBSCRIBE or access ARSlist Archives at
> www.arslist.org ARSlist:"Where the Answers Are"
> 





   

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Re: PERFORM-ACTION-ADD-ATTACHMENT doesn't work

[Serouche Rahimpour]

oh great !!
Another new reason for my customers to complain again and to try to push 
for another product :-(

By that time, there must a way for me to write a workaround.
Any idea ?
Thank you.
Serouche


Tony Worthington wrote:

**
There is a defect logged on this.  It doesn't work from a filter. 
 Contact support -- I'm pretty sure it broke from 6.3 -> 7.x and am 
unsure if it is resolved in 7.1


hth,
tony


--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911


*Serouche Rahimpour <[EMAIL PROTECTED]>*
Sent by: "Action Request System discussion list(ARSList)" 



09/24/2007 07:58 AM
Please respond to
arslist@ARSLIST.ORG



To
arslist@ARSLIST.ORG
cc

Subject
PERFORM-ACTION-ADD-ATTACHMENT doesn't work









dear listers,

I have a filter which fires a Run process to add attachments.
But it doesn't work.
When I look into the filter logs, it seems that the fields are ignored.
No matter if I give the Attachment pool or any attachment field 
separately.

I tried with $$, and without. I tried with double-quotes and without.
Any help ?
Thanks
Serouche

___
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__20060125___This posting was submitted with HTML 
in it___ 


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Re: PERFORM-ACTION-ADD-ATTACHMENT doesn't work

[Tony Worthington]

There is a defect logged on this.  It doesn't work from a filter.  Contact 
support -- I'm pretty sure it broke from 6.3 -> 7.x and am unsure if it is 
resolved in 7.1

hth,
tony


-- 
Tony Worthington
[EMAIL PROTECTED]
262-703-5911



Serouche Rahimpour <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

09/24/2007 07:58 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
PERFORM-ACTION-ADD-ATTACHMENT doesn't work






dear listers,

I have a filter which fires a Run process to add attachments.
But it doesn't work.
When I look into the filter logs, it seems that the fields are ignored. 
No matter if I give the Attachment pool or any attachment field 
separately.
I tried with $$, and without. I tried with double-quotes and without.
Any help ?
Thanks
Serouche

___
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the Answers Are"


CONFIDENTIALITY NOTICE: 
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or use of 
the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and notify 
us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's reserves the 
right to retrieve and read any message created, sent and received.  Kohl's 
reserves the right to monitor messages to or from authorized Kohl's Associates 
at any time
without any further consent.


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Re: RES: PERFORM-ACTION-ADD-ATTACHMENT doesn't work

[Serouche Rahimpour]

the whole process works like this:
on email submission I push the Email ID to my form A
On that form, which has a table field (reading from Email association) 
with column 9 which get populated with UI of the attachments of the email.
On submission to my form A if the email ID is not null I run a filter 
guide which has 2 filters:

1- get attachment ID's => get all attachments id and put them into a field
2- get one unique attachment => works fine
3- based on 2- I get the EmailAttachment and that works fine as well.
In this last filter, I have a Run if  'UI to be attached' !=  $NULL$. 
But I just tried by removing this Run if. It didn't help.
And my If Action is Run process => PERFORM-ACTION-ADD-ATTACHMENT 
Attachment Pool $To be Attached$
Again: it makes not difference if I write PERFORM-ACTION-ADD-ATTACHMENT 
$Attachment Pool$ $To be Attached$

or
PERFORM-ACTION-ADD-ATTACHMENT 536902681 $To be Attached$
or
PERFORM-ACTION-ADD-ATTACHMENT "$536902681$" $To be Attached$
or
PERFORM-ACTION-ADD-ATTACHMENT $536902681$ $To be Attached$
or
PERFORM-ACTION-ADD-ATTACHMENT $536902681$ "$To be Attached$"
...

Any idea is welcomed.
Thank you.
Serouche






Tadeu Augusto Dutra Pinto wrote:

Can you post the "Run If" and "If Action" fields?
 
 
thanx




De: Action Request System discussion list(ARSList) em nome de Serouche Rahimpour
Enviada: seg 24/9/2007 09:58
Para: arslist@ARSLIST.ORG
Assunto: PERFORM-ACTION-ADD-ATTACHMENT doesn't work



dear listers,

I have a filter which fires a Run process to add attachments.
But it doesn't work.
When I look into the filter logs, it seems that the fields are ignored.
No matter if I give the Attachment pool or any attachment field separately.
I tried with $$, and without. I tried with double-quotes and without.
Any help ?
Thanks
Serouche

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Are"



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RES: PERFORM-ACTION-ADD-ATTACHMENT doesn't work

[Tadeu Augusto Dutra Pinto]

Can you post the "Run If" and "If Action" fields?
 
 
thanx



De: Action Request System discussion list(ARSList) em nome de Serouche Rahimpour
Enviada: seg 24/9/2007 09:58
Para: arslist@ARSLIST.ORG
Assunto: PERFORM-ACTION-ADD-ATTACHMENT doesn't work



dear listers,

I have a filter which fires a Run process to add attachments.
But it doesn't work.
When I look into the filter logs, it seems that the fields are ignored.
No matter if I give the Attachment pool or any attachment field separately.
I tried with $$, and without. I tried with double-quotes and without.
Any help ?
Thanks
Serouche

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PERFORM-ACTION-ADD-ATTACHMENT doesn't work

[Serouche Rahimpour]

dear listers,

I have a filter which fires a Run process to add attachments.
But it doesn't work.
When I look into the filter logs, it seems that the fields are ignored. 
No matter if I give the Attachment pool or any attachment field separately.

I tried with $$, and without. I tried with double-quotes and without.
Any help ?
Thanks
Serouche

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Re: IBM MRO?

[Guillaume Rheault]

I don't think that model is unique to Oracle, most likely other companies have 
it too. The point that is interesting is that Oracle is mixing the Fusion stuff 
in the middle of closed source software in the first place; Oracle also sells 
applications like BMC and Oracle execs have said that in order for their 
customers to buy more and more Oracle apps, and not feeling being locked in, 
they are open-sourcing the middle-stack. Another point is several users 
(customers) are building custom apps using that middle-stack, and one of the 
most important deciding factors is that is of course open-sourced and 
java-based (which is also open sourced now). If you want to know more about 
fusion, you may as well go the oracle web site and download all the info you 
need. 

-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Bradford 
Bingel
Sent: Sun 09/23/07 2:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: IBM MRO?
 
What makes the Oracle Fusion model so unique and such a good analogy for the
AR System? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault
Sent: Friday, September 21, 2007 9:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: IBM MRO?

Your argument does not apply to either Oracle Fusion, Java or Solaris ( and
most likely many more). Again the best example is the Oracle Fusion model,
and in my opinion, something BMC should seriously take a look at.

Guillaume

-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Kaiser
Norm E CIV USAF 96 CS/SCCE
Sent: Fri 09/21/07 12:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: IBM MRO?
 
One must keep in mind that many "open source success stories" involve taking
an *existing* open source piece of code and then branding it, marketing it,
and profiting by offering support.  Red Hat is an example of that.  They
took something already freely available (open source, that is) and branded
it.  That's a far cry from taking a profitable commercial product and
opening the source.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault
Sent: Friday, September 21, 2007 11:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: IBM MRO?

** 

there you go. I would also add Apache, Tomcat, JBOSS, mySQL, Red Hat, etc,
etc all successful open source stories

-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Axton
Sent: Fri 09/21/07 11:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: IBM MRO?

Like Solaris?  or Java?  or id's game engine for quake? ...

Axton Grams

On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]>
wrote:
> Well...I think asking a vendor to open the source to a commercial 
> product is definitely dreaming.  Open the source so a competitor can 
> steal your intellectual property? I don't think so...
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
> Sent: Friday, September 21, 2007 10:09 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: IBM MRO?
>
> Ah... while we are dreaming.
>
> How about they open access to their source code for their paying 
> customers. ( They do not even have to change the licensing model to do
> that.) Just let us see the real code. If they are still wanting to 
> keep things locked down... then they can keep some parts closed source 
> too.
>
> That way they build "platform presence" and can get their customers to 
> actually help them fix BUGS in their code. :)
>
>
> The real root problem (IMHO) they think that they can make more money 
> the way they are running the business now. Only time will tell if some 
> competitor comes and eats their lunch , or some portion of it, or 
> maybe they will adapt when they think they have no other choice.
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
>
> On 9/21/07, John Sundberg <[EMAIL PROTECTED]> wrote:
> > **
> > Just an idea.
> >
> > How about selling a stripped down ARServer that only can run one 
> > application.
> >
> > The server would be open to all users (no licenses) for that one 
> > application. (BMC would not get license revenue per user) -- however
> they
> > would get revenue for the server license -- and they would grow
their
> > partner channel and the platform presence.
> >
> > That server would only exist for "registered/approved" applications.
> So - if
> > somebody wants a generic ARServer for their own internal app -- they
> would
> > buy a normal ARServer and user licenses.
> >
> >
> >  -John
>
>

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Re: Mysterious Midtier Error

[Opela, Gary L Contr OC-ALC/ITMA]

I vote for 1:1 

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi
Sent: Friday, September 21, 2007 4:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mysterious Midtier Error

This sounds vaguely familiar.

My bet is the error is in the 2 PCs having issue.
Likely their browser/java setup. Odds in my favor--
2:2

I would first verify that their PC is a standard
corporate issue, their broswer type, version, patch,
java version etc then have then check their browser
security settings. Try lowest security level and see
what happens.

If the users are not admins on their pc, could be
permissions issue on their browser or Java
installation.

In the worst case, I would tell them to have then
reinstall browser. Perhaps Java.



> >
> >
> > Hi everyone:
> >
> >
> >
> > Some users are experiencing a very rare error in
> one of my Midtier
> apps.
> > The app allows them to submit a trouble ticket. 
> At this one site
> there are
> > over 20,000 users using it.  Two of those users,
> however, get an,
> "Exception
> > caught: Access denied" error when they click the
> SUBMIT button.
> >
> >
> >
> > I'm at a loss.  I don't know why thousands of
> other users can use it
> fine
> > but these two can't.  Further complicating the
> issue is that these
> users are
> > in Georgia while I'm in Florida, so I can't see
> with my own two eyes
> what
> > they're doing.
> >
> >
> >
> > So this is a call for any brainstorming.  Any
> ideas at what might be
> up are
> > very appreciated.
> >
> >
> >
> > ARS. 6.3
> > Midtier 6.3
> > MS SQL 2000
> 
>

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> face penalties under state and federal law for
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