Re: Which Server Version

[ITSM Support]

Hi Frank,

 

As you running Solaris with Sybase, You can use Version 7.1 with the latest
patch. There is no issue.

 

Thanks, 

 

Sandeep 

Vyom Labs Pvt. Ltd. 

An ISO 2 certified company. 

Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL 

Web: www.vyomlabs.com  

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Friday, July 18, 2008 6:42 AM
To: arslist@ARSLIST.ORG
Subject: Which Server Version

 

** 

Anybody have any thoughts on which server version should be installed? We
are running Solaris with Sybase.
I am pretty sure I'm not waiting for 7.5 but was wondering whether we should
us the latest patch for version 7.0 or move to the latest patch of version
7.1. We are currently on version 6.3 p20.

Thank you

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Re: Moving from IIS/Atlanta to Tomcat

[Schon, Stuart]

I have installed midtier 7.1 with Tomcat alone, IIS/Tomcat and
IIS/ServletExec
 
Tomcat will work quite happily with IIS, performance may be affected but
it works quite well. 
 
If you are happy with IIS/ServletExec then you can stay with that too
using Midtier 7.1. Install as a minimum JAVA 1.5_15 (1.6 works as well)
and install Midtier picking the right Webserver and servlet engine (I
installed it into a separate directory so I could use both 6.3 and 7.1).
Add path into servletexec and off you go.
 
As a preference using Tomcat alone gives excellent performance
 
Regards
Stuart Schon


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: 17 July 2008 02:54
To: arslist@ARSLIST.ORG
Subject: Re: Moving from IIS/Atlanta to Tomcat
 
Hi Igor,
 
Are you seeing any better performance using Tomcat? I am also using
ServletExec5.
 
Thanks,
Brian
 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of igor ivanov
Sent: Tuesday, July 15, 2008 1:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Moving from IIS/Atlanta to Tomcat
** 
Thank you, Matt, for support!

Uninstalled ServletExec5, Midtier 7.0, JDK 1.4;

Stopped IIS;

Defrag... reboot...

installed Java 1.6_7, Midtier 7.1 p3 (Tomcat 5.5.25)

approx 1-2 hrs work

all is perfect

cheers

: Igor Ivanov, Engineer
: Data Base Connection, Inc.
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Re: People status other than enabled

[ITSM Support]

Hi Chris,

 

Thanks for your kind suggestion.

Before that I have done one customization like "when anybody changes the
profile status, password should be reset (One common Password).

Bur it is work around for only Requestor console. Like when any Requestor
opens Remedy user. Authentication failed error comes because password has
been changed.

But when Internal support people create a ticket for requestor through
Incident management Console, one error comes but still ticket create for the
offline people.

 

Thanks, 

 

Sandeep 

Vyom Labs Pvt. Ltd. 

An ISO 2 certified company. 

Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL 

Web: www.vyomlabs.com  

 

 

 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen
Sent: Thursday, July 17, 2008 10:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: People status other than enabled

 

Sandeep - 

 

I had this requirement a while back.  I put a character field on both the
home page and the requester console, and then populated it with the status
of the user profile when the form opened.  If it was anything other than
'Enabled' I closed the window (All Windows).  Pretty simple but it got the
job done.  A pretty savvy user could get around it by constructing a URL to
go straight to a form, but that's probably not going to happen.

 

Also make sure when you set people to offline you change their passwords.

 

Chris

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield
Sent: Thursday, July 17, 2008 9:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: People status other than enabled

 

We have run into this exact problem in various areas of the workflow.  For
some reason the 'Status' field is not often considered in the workflow
qualifications throughout ITSM, causing issues as you are seeing.  However,
I have found in at least one case where 'Status' was considered, but it only
ignored the record if it was set to "Obsolete" and not "Offline".  You may
want to try the "Obsolete" status first, and if that doesn't work you will
have to modify the workflow to consider the 'Status' field.

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of ITSM Support
Sent: Monday, August 06, 2007 6:33 AM
To: arslist@ARSLIST.ORG
Subject: People status other than enabled

 

** 

Hi List,

 

When I modify the people information like "people status--offline" or other
than enabled, still Requester (Customer) is able to create an incident
ticket.

Even Support person is also able to create a ticket for offline customer.

 

Has anyone faced this problem before and how was it resolved?

 

Thanks, 

 

Sandeep 

Vyom Labs Pvt. Ltd. 

An ISO 2 certified company. 

Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL 

Web : www.vyomlabs.com   

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Re: Which Server Version

[LJ Longwing]

I would say go with the latest you are comfortable with7.1 was released
about 8-9 months ago...it's on Patch 3...pretty stable...I've been running
it in Prod for about 4-5 months now...I wouldn't go with 7.0 simply because
of the fact that when 7.5 is released 7.0 will be 'on the chopping
block'I try to stay about in the middleon a version I can
trustbut not on a bleeding edge versionI think that's where 7.1 is
at the moment...

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Thursday, July 17, 2008 7:12 PM
To: arslist@ARSLIST.ORG
Subject: Which Server Version


** 
Anybody have any thoughts on which server version should be installed? We
are running Solaris with Sybase.
I am pretty sure I'm not waiting for 7.5 but was wondering whether we should
us the latest patch for version 7.0 or move to the latest patch of version
7.1. We are currently on version 6.3 p20.

Thank you

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Which Server Version

[Frank Caruso]

Anybody have any thoughts on which server version should be installed? We
are running Solaris with Sybase.
I am pretty sure I'm not waiting for 7.5 but was wondering whether we should
us the latest patch for version 7.0 or move to the latest patch of version
7.1. We are currently on version 6.3 p20.

Thank you

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Re: AR System Vista compatible?

[patrick zandi]

I tested up to sp1.. I never had the opportunity to check other versions
yet..



On Thu, Jul 17, 2008 at 1:42 AM, Rick Cook <[EMAIL PROTECTED]> wrote:

> **
>
> What version(s) of Vista will that work with?  I haven't got it yet, but
> I'm figuring it's just a matter of time…
>
>
>
> Rick
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *patrick zandi
> *Sent:* Wednesday, July 16, 2008 8:27 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: AR System Vista compatible?
>
>
>
> **
>
> Just change it to compatibility mode of XP -- It was working for me..
> almost a year ago till Nov.
>
> On Wed, Jul 16, 2008 at 6:28 PM, Rick Cook <[EMAIL PROTECTED]> wrote:
>
> **
>
> I know it isn't on the compatibility matrix, but does anyone have any
> success loading AR System server (any version) on any version/configuration
> of MS Vista?
>
> Rick
>
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>
>
>
>
> --
> Patrick Zandi
>
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> html___
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>



-- 
Patrick Zandi

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Next ID Blocking - Caveat

[Rick Cook]

For those of you thinking about using this new feature, here's some
information you need to have that the docs don't provide.

We set the Next ID blocking level at 100 at the Server level, which the
manuals say is only a default value.  NOTHING in the docs indicates that
this turns ON blocking for ALL forms, which makes sense, since there is no
reason anyone would want to do it on the vast majority of forms.  The docs
say (or at least imply, and Support has stated nothing to the contrary yet)
that the value set at the server level can be overridden at the form level,
but only where the box is checked indicating that you wish to have blocking
used on that form.  Otherwise, it is supposed to be ignored.

We had the nextID blocking enabled at the form level on a few select forms.
However, the blocking was happening on all forms, even those where the check
box enabling it was not checked.

The only way we were able to turn it off for those forms was to remove the
default value from the server configuration file, and reference it only at
the form level in every way.  This is at least a documentation bug, and
perhaps a product one.  Hopefully, Support will be able shed a bit more
light on it, and if/when they do, I'll pass it along.

Caveat Emptor.

Rick

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Re: Runmacro for export in an escalation

[James Ward]

Here is the command that I got to work executing from a filter:

"D:\Program Files\AR System\runmacro.exe" -o "D:\Program Files\AR 
System\User\testexport.csv" -x "$SERVER$" -U USERNAME -P PASSWORD -f 
"FORM_NAME" -t csv -q "'300984400'=""3000"""

As you can see the extra quotes are necessary.  Two double-quotes together 
within a set of double-quote translates into a single double-quote within the 
double quotes.

The best suggestion I can make is to turn filter logging on, copy the runmacro 
command and past it into a command prompt to test.  The information in the log 
will give you how the system translates your filter.

Then you can play with the single and double quotes until you get it to work 
the way you want.

Best of luck.

James Ward 
Cellular: 469-338-7185  EMail: [EMAIL PROTECTED]


--- On Tue, 7/15/08, Suster, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:

> From: Suster, [EMAIL PROTECTED] <[EMAIL PROTECTED]>
> Subject: Runmacro for export in an escalation
> To: arslist@ARSLIST.ORG
> Date: Tuesday, July 15, 2008, 11:57 AM
> I'm attempting to use the runmacro command from an
> escalation to do an export.  I've followed the
> Integrating with Plug-ins and Third-Party Products guide as
> best I can.  The command simply doesn't work in the
> escalation.  When I run it from a command window in Windows
> I get the following error:  DTS:CMDB-SDS:Transactions is not
> a regular form and is not processed.  The listed form is a
> regular form, however.  The command as written:
> 
> runmacro -o
> "D:\Remedy\SDS_File_Exchange\SDS_nightly_batch_data\cmdb2sdsnew.csv"
> -d
> "D:\Remedy\SDS_File_Exchange\Macros"
> -x ms-res-devrm -e "expxcmdb.arq" -U 
> -P  -s "DTS:CMDB-SDS:Transactions"
> -t csv
> 
> 
> Any input is appreciated.  Thank you.
> 
> Ron Suster
> State of California
> 
> 
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Re: LDAP Integration with AR Server

[Rick Cook]

Are you integrating LDAP with ITSM 7?  If so, you will want to have an
intermediate form of your own construction into which to push the data from
LDAP.  Then you can check the data for accuracy, requirements of ITSM, and
do any formatting you need, etc., and THEN push from that form into the
People form.

Rick

On Thu, Jul 17, 2008 at 1:45 PM, sivarama velicheti <[EMAIL PROTECTED]>
wrote:

> **
>  Hi there,
>
> Thanks for your help replying to my question. I have filled the
> ARDBC configuration form (not the AREA LDAP Configuration), and was able to
> create a vendor form and access the data. But now comes one more hurdle.
>
>  i) How do I populate the User form with the details of the vendor form. I
> have been returned all the Users in the system. How do I populate the user
> form with only the details of only the people who would be accessing
> remedy??
>
> ii) Will populating the user form populate the People form as well??
>
> Thanks
> Siva
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Re: LDAP Integration with AR Server

[sivarama velicheti]

 Hi there,

Thanks for your help replying to my question. I have filled the
ARDBC configuration form (not the AREA LDAP Configuration), and was able to
create a vendor form and access the data. But now comes one more hurdle.

 i) How do I populate the User form with the details of the vendor form. I
have been returned all the Users in the system. How do I populate the user
form with only the details of only the people who would be accessing
remedy??

ii) Will populating the user form populate the People form as well??

Thanks
Siva

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Re: java.lang.NullPointerException email error

[LJ Longwing]

I was getting a number of those in one of my test servers the other
dayrestarted the email engine and everything came up fine and it started
sending mails again...but I agree that it's a bug in the email engine.

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen
Sent: Thursday, July 17, 2008 1:50 PM
To: arslist@ARSLIST.ORG
Subject: java.lang.NullPointerException email error


** 

Hey List-

I've seen some similar errors reported on other topics but nothing specific
to emails I can find.  We're getting an increasing number of emails that are
not being sent with the following error (or some slight variation thereof):

 

null 

java.lang.NullPointerException

at
com.remedy.arsys.emaildaemon.CreatorModule.doEmailAssociationQuery(CreatorMo
dule.java:1306)

at
com.remedy.arsys.emaildaemon.CreatorModule.getAttachmentList(CreatorModule.j
ava:3323)

at
com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.java:
1462)

at
com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:486)

at
com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)

at java.lang.Thread.run(Unknown Source)

 

We're on 

7.0.1 p 6

ITSM 7

SQL 2005 SP2 

Windows 2003 Server

JDK 1.5

 

I was told at a RUG once that this is just a Remedy bug to be addressed in a
future patch- does anyone know if that's really the case?

 

Thanks,

Chris

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Re: Check Box Problem

[LJ Longwing]

Having been doing a bit of Java recently...I envisioned something like
Field.checked("3rd Option") = TRUE...I know that it doesn't follow remedy
run-if statements...but I imagine that they would be able to do it in a
'remedy' way...:)...even if it was a run process (like they seem to be
adding more and more of these days) that returned 1 or 0 (true or false),
and the input was (field, value)...and it would check to see if that field
had that value checked or not

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday, July 17, 2008 1:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Check Box Problem

True a binary coded field would work, but you can't run a Mod or a bitwise
or type function in a Run-If to see if a specific value is selected.  Think
about writing a filter to fire if the 3rd value (out of 10 possible) is
selected.

The other way I have seen it done is to use a Character field position (if
you have 10 checkboxes the value is a 10 character string and each checkbox
is represented by 0 or 1 in the position in the string).  Using this method
you can use a pattern in a Run-If to compare  ('zTmp' LIKE "__1%").

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Thursday, July 17, 2008 12:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Check Box Problem

I've never done it in Remedy, but I dealt with one when coding for
(ouch...this hurts to remember) Tivoli Service Desk, and I've decoded
remedy's to make a console that could turn on and off logs in the
client...way before Remedy put that console in the user toolbut I think
it would be doable for them to provide us a field type that allowed multiple
check boxes...they just chose not to for whatever reason 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J
Sent: Thursday, July 17, 2008 11:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Check Box Problem

Didn't check boxes come about in the "dark days"?

I asked a Peregrim [sic] rep about that at a demo session in Philly.
His answer should have been telling me something. "I don't know why it was
built like that. Yes a binary coded field would probably work."


LJ,
Have you done this yourself? I toyed around with it but it wasn't a priority
and I didn't come up with a good solution to make it portable.


John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by
me 
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Thursday, July 17, 2008 12:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Check Box Problem

You make it Binary, 1,2,4,8,16,etc, and when checkbox 1 and 2 are selected
the value is 3, check 3 and now your value is 7...I've seen this done in
lots of implementations...including Remedythe 'log'
check boxes in the server info screen are done this wayit's all stored
in a single value in the ar.cfg file, and you need to 'decode' it to
determine which checkboxes are checkedit would be very easy to write an
interface to that sort of thing. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday, July 17, 2008 9:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Check Box Problem

I'm not sure I agree with that ...  If you allowed a Radio Button to be
multi-selected (which is basically what you are suggesting), how would you
use it in a Run-If?

Personally I think that extending the character field w/menu Append Items
functionality to have a Show as Multi Select option would be the way to do
it.

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Thursday, July 17, 2008 10:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Check Box Problem

It doesn't work well, because Remedy didn't design it well...with check
boxes, you can only display the first item, that's the way it is. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto
Sent: Thursday, July 17, 2008 9:16 AM
To: arslist@ARSLIST.ORG
Subject: Check Box Problem

Does anyone know why check box feature does not works well in AR System ???
 
I'm using
AR Server 7.0.01 P7
AR User 7.0.00 P1
AR Admin 7.0.00 P1
 
I've included some items (more than 1) in my Check Box Field But It does
not turn up in my form What's happening???
 
Thanks for any tips and/or suggestions 
 
Yours Sincerelly,
Tadeu Augusto Dutra Pinto

___

Re: java.lang.NullPointerException email error

[Hall Chad - chahal]

I've had this problem every few days since upgrading from 6.3 to 7.0.1
patch 5. It occurs when the Email Engine loses its connection to AR
Server, a risk that is higher in my environment because I have a
separate standalone Email Engine server. Once this happens all new
outgoing emails get this error, their 'Send Message' value is set to
"Error" (taking them out of the "queue"), and their associated ARTask
attachments are lost. We have to cycle the Email Engine service and then
requeue the messages.

 

BMC says 7.0.1 patch 7 fixed this, but it actually made the problem
worse in our dev environment so we never pushed it to production. We're
now trying patch 8 but haven't been able to install it successfully yet.
Hopefully you have better results with patch 7 or 8.

 

Chad Hall  
(501) 342-2650



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen
Sent: Thursday, July 17, 2008 2:50 PM
To: arslist@ARSLIST.ORG
Subject: java.lang.NullPointerException email error

 

Hey List-

I've seen some similar errors reported on other topics but nothing
specific to emails I can find.  We're getting an increasing number of
emails that are not being sent with the following error (or some slight
variation thereof):

 

null 

java.lang.NullPointerException

at
com.remedy.arsys.emaildaemon.CreatorModule.doEmailAssociationQuery(Creat
orModule.java:1306)

at
com.remedy.arsys.emaildaemon.CreatorModule.getAttachmentList(CreatorModu
le.java:3323)

at
com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.j
ava:1462)

at
com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:486
)

at
com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)

at java.lang.Thread.run(Unknown Source)

 

We're on 

7.0.1 p 6

ITSM 7

SQL 2005 SP2 

Windows 2003 Server

JDK 1.5

 

I was told at a RUG once that this is just a Remedy bug to be addressed
in a future patch- does anyone know if that's really the case?

 

Thanks,

Chris

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java.lang.NullPointerException email error

[Moore, Christopher Allen]

Hey List-
I've seen some similar errors reported on other topics but nothing specific to 
emails I can find.  We're getting an increasing number of emails that are not 
being sent with the following error (or some slight variation thereof):

null
java.lang.NullPointerException
at 
com.remedy.arsys.emaildaemon.CreatorModule.doEmailAssociationQuery(CreatorModule.java:1306)
at 
com.remedy.arsys.emaildaemon.CreatorModule.getAttachmentList(CreatorModule.java:3323)
at 
com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.java:1462)
at 
com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:486)
at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
at java.lang.Thread.run(Unknown Source)

We're on
7.0.1 p 6
ITSM 7
SQL 2005 SP2
Windows 2003 Server
JDK 1.5

I was told at a RUG once that this is just a Remedy bug to be addressed in a 
future patch- does anyone know if that's really the case?

Thanks,
Chris

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Re: Check Box Problem

[Grooms, Frederick W]

True a binary coded field would work, but you can't run a Mod or a
bitwise or type function in a Run-If to see if a specific value is
selected.  Think about writing a filter to fire if the 3rd value (out of
10 possible) is selected.

The other way I have seen it done is to use a Character field position
(if you have 10 checkboxes the value is a 10 character string and each
checkbox is represented by 0 or 1 in the position in the string).  Using
this method you can use a pattern in a Run-If to compare  ('zTmp' LIKE
"__1%").

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Thursday, July 17, 2008 12:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Check Box Problem

I've never done it in Remedy, but I dealt with one when coding for
(ouch...this hurts to remember) Tivoli Service Desk, and I've decoded
remedy's to make a console that could turn on and off logs in the
client...way before Remedy put that console in the user toolbut I
think it would be doable for them to provide us a field type that
allowed multiple check boxes...they just chose not to for whatever
reason 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J
Sent: Thursday, July 17, 2008 11:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Check Box Problem

Didn't check boxes come about in the "dark days"?

I asked a Peregrim [sic] rep about that at a demo session in Philly.
His answer should have been telling me something. "I don't know why it
was built like that. Yes a binary coded field would probably work."


LJ,
Have you done this yourself? I toyed around with it but it wasn't a
priority and I didn't come up with a good solution to make it portable.


John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me 
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Thursday, July 17, 2008 12:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Check Box Problem

You make it Binary, 1,2,4,8,16,etc, and when checkbox 1 and 2 are
selected the value is 3, check 3 and now your value is 7...I've seen
this done in lots of implementations...including Remedythe 'log'
check boxes in the server info screen are done this wayit's all
stored in a single value in the ar.cfg file, and you need to 'decode' it
to determine which checkboxes are checkedit would be very easy to
write an interface to that sort of thing. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday, July 17, 2008 9:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Check Box Problem

I'm not sure I agree with that ...  If you allowed a Radio Button to be
multi-selected (which is basically what you are suggesting), how would
you use it in a Run-If?

Personally I think that extending the character field w/menu Append
Items functionality to have a Show as Multi Select option would be the
way to do it.

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Thursday, July 17, 2008 10:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Check Box Problem

It doesn't work well, because Remedy didn't design it well...with check
boxes, you can only display the first item, that's the way it is. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto
Sent: Thursday, July 17, 2008 9:16 AM
To: arslist@ARSLIST.ORG
Subject: Check Box Problem

Does anyone know why check box feature does not works well in AR System
???
 
I'm using
AR Server 7.0.01 P7
AR User 7.0.00 P1
AR Admin 7.0.00 P1
 
I've included some items (more than 1) in my Check Box Field But It
does not turn up in my form What's happening???
 
Thanks for any tips and/or suggestions 
 
Yours Sincerelly,
Tadeu Augusto Dutra Pinto



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Re: Email Notifications

[Sanford, Claire]

One way to do this is to include the fields in the TEXT part of the
notification.  We do this and we send plain text email notifications.  


Case $Case ID+$ which you submitted is Pending - Resolution  If this
problem has been resolved to your satisfaction, do nothing.  If not,
please reply to this email.


Summary   :  $Summary$

Case ID+  :  $Case ID+$

Priority  :  $Priority$
Status:  $Status$
Arrived Date  :  $Arrival Time$
Orig Submitter:  $Orig Submitter$
Modified-date :  $Modified Time$
Last-modified-by  :  $Last-modified-by$

Requester ID+ :  $Requester ID+$
Requester Name+   :  $Requester Name+$
Phone :  $Phone Number$
Alt Contact   :  $Alt Contact$

Region:  $Region$
Site  :  $Site$
Department:  $Department$
Office:  $Office$
Location  :  $Location$

Category  :  $Category$
Type  :  $Type$
Item  :  $Item$

Group+:  $Assigned To Group+$
Assigned to   :  $Assigned To Individual+$

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tim Palmer
Sent: Thursday, July 17, 2008 1:57 PM
To: arslist@ARSLIST.ORG
Subject: Email Notifications

I'm currently on Version 6.3 with a SQL database.  Is there a way to
control how the email notifications are formated?  When you include
specific fields you want to send in the notifications.  Can you control
the
order of those fields?  If so how?

Thanks,

Timothy Palmer

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Re: Email Notifications

[LJ Longwing]

More details are in the manuals regarding this subject...but basically, the
fields you specify are ordered by their xy coordinates left to right, top to
bottom in a z pattern, not taking page holders into affect.  If you want a
bit more control over it you can create a view named something very specific
(check the docs) that includes only the fields you want, in the vertical
order you want them in.  Or you could do as suggested in another postdo
it via html template instead.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tim Palmer
Sent: Thursday, July 17, 2008 12:57 PM
To: arslist@ARSLIST.ORG
Subject: Email Notifications

I'm currently on Version 6.3 with a SQL database.  Is there a way to control
how the email notifications are formated?  When you include specific fields
you want to send in the notifications.  Can you control the order of those
fields?  If so how?

Thanks,

Timothy Palmer




This email message and any attachments are for the sole use of the intended
recipient(s) and may contain information that is proprietary to Ahold and/or
its subsidiaries (Ahold) or otherwise confidential or legally privileged.
If you have received this message in error, please notify the sender by
reply, and delete all copies of this message and any attachments.  If you
are the intended recipient you may use the information contained in this
message and any files attached to this message only as authorized by Ahold.
Files attached to this message may only be transmitted using secure systems
and appropriate means of encryption, and must be secured using the same
level of password and security protection with which the file was provided
to you.  Any unauthorized use, dissemination or disclosure of this message
or its attachments is strictly prohibited.

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Re: SQL 2K5

[Drake,Dave]

Thanks Joe, Shawn...good stuff!



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Pierson, Shawn
Sent: Thursday, July 17, 2008 1:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: SQL 2K5


** 

I'm in a similar situation to what you are moving to.  We have no problems with 
our SQL Server 2005 database and have been in production with it and ARS 7 and 
ITSM 7 (various patches) for over a year now.  We didn't run into any pitfalls, 
just make sure ARAdmin has sufficient (dbo) access.

 

Shawn Pierson

 

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Drake,Dave
Sent: Thursday, July 17, 2008 12:07 PM
To: arslist@ARSLIST.ORG
Subject: SQL 2K5

 

** 

Hey all, 
Going to be looking to upgrade a SQL 2K ARS install to SQL 2K5.  Does anyone 
know of, or have, any documentation on the process, pitfalls, etc?  Thanks!

ARS 7.0.1 p007, SQL 2K, Win2K3 servers, ITSM (AM/CM) 7.0.1 p003, CMDB 2.0.1 
p002 

Dave Drake - Remedy Administrator - Cerner Corporation 



CONFIDENTIALITY NOTICE This message and any included attachments are from 
Cerner Corporation and are intended only for the addressee. The information 
contained in this message is confidential and may constitute inside or 
non-public information under international, federal, or state securities laws. 
Unauthorized forwarding, printing, copying, distribution, or use of such 
information is strictly prohibited and may be unlawful. If you are not the 
addressee, please promptly delete this message and notify the sender of the 
delivery error by e-mail or you may call Cerner's corporate offices in Kansas 
City, Missouri, U.S.A at (+1) (816)221-1024.

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 . If you cannot access 
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Re: Email Notifications

[Tim Palmer]

thanks



Timothy Palmer



   
 Eli Schilling 
 <[EMAIL PROTECTED] 
 ECREEK.COM>To 
 Sent by: "Action  arslist@ARSLIST.ORG 
 Request System cc 
 discussion
 list(ARSList)"Subject 
 <[EMAIL PROTECTED] Re: Email Notifications 
 ORG>  
   
   
 07/17/2008 03:01  
 PM
   
   
 Please respond to 
 [EMAIL PROTECTED] 
RG 
   
   



The best way to do custom email is to use HTML templates.  You create an
HTML page with your desired page layout and include Remedy form fields
by encapsulating the field name like so: #$$Summary$$# then create a new
entry in the Email Templates form and attach the HTML file.

When creating or modifying notifications you can configure it to use
this template.  Be sure to include in the filter all fields defined in
your template.  If you don't, the resulting email will show the field
name text (like indicated above) instead of the field value.  Make sure
only to include fields that have Public view permission.

-Eli

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tim Palmer
Sent: Thursday, July 17, 2008 11:57 AM
To: arslist@ARSLIST.ORG
Subject: Email Notifications

I'm currently on Version 6.3 with a SQL database.  Is there a way to
control how the email notifications are formated?  When you include
specific fields you want to send in the notifications.  Can you control
the order of those fields?  If so how?

Thanks,

Timothy Palmer




This email message and any attachments are for the sole use of the
intended recipient(s) and may contain information that is proprietary to
Ahold and/or its subsidiaries ("Ahold") or otherwise confidential or
legally privileged.  If you have received this message in error, please
notify the sender by reply, and delete all copies of this message and
any attachments.  If you are the intended recipient you may use the
information contained in this message and any files attached to this
message only as authorized by Ahold.
Files attached to this message may only be transmitted using secure
systems and appropriate means of encryption, and must be secured using
the same level of password and security protection with which the file
was provided to you.  Any unauthorized use, dissemination or disclosure
of this message or its attachments is strictly prohibited.

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This email message and any attachments are for the sole use of the
intended recipient(s) and may contain information that is
proprietary to Ahold and/or its subsidiaries (“Ahold”) or otherwise
confidential or legally privileged.  If you have received this
message in error, please notify the sender by reply, and delete all
copies of this message and any attachments.  If you are the intended
recipient you may use the information contained in this message and
any files attached to this message only as authorized by Ahold.
Files attached to this message may only be transmitted using secure
systems and appropriate means of encryption, and must be secured
using the same level of password and security protection with which
the file was provided to you.  Any unauthorized use, dissemination
or disclosure of this message or its attachments is strictly
prohibited.

Re: Email Notifications

[Eli Schilling]

The best way to do custom email is to use HTML templates.  You create an
HTML page with your desired page layout and include Remedy form fields
by encapsulating the field name like so: #$$Summary$$# then create a new
entry in the Email Templates form and attach the HTML file.

When creating or modifying notifications you can configure it to use
this template.  Be sure to include in the filter all fields defined in
your template.  If you don't, the resulting email will show the field
name text (like indicated above) instead of the field value.  Make sure
only to include fields that have Public view permission.

-Eli

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tim Palmer
Sent: Thursday, July 17, 2008 11:57 AM
To: arslist@ARSLIST.ORG
Subject: Email Notifications

I'm currently on Version 6.3 with a SQL database.  Is there a way to
control how the email notifications are formated?  When you include
specific fields you want to send in the notifications.  Can you control
the order of those fields?  If so how?

Thanks,

Timothy Palmer




This email message and any attachments are for the sole use of the
intended recipient(s) and may contain information that is proprietary to
Ahold and/or its subsidiaries ("Ahold") or otherwise confidential or
legally privileged.  If you have received this message in error, please
notify the sender by reply, and delete all copies of this message and
any attachments.  If you are the intended recipient you may use the
information contained in this message and any files attached to this
message only as authorized by Ahold.
Files attached to this message may only be transmitted using secure
systems and appropriate means of encryption, and must be secured using
the same level of password and security protection with which the file
was provided to you.  Any unauthorized use, dissemination or disclosure
of this message or its attachments is strictly prohibited.

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Email Notifications

[Tim Palmer]

I'm currently on Version 6.3 with a SQL database.  Is there a way to
control how the email notifications are formated?  When you include
specific fields you want to send in the notifications.  Can you control the
order of those fields?  If so how?

Thanks,

Timothy Palmer




This email message and any attachments are for the sole use of the
intended recipient(s) and may contain information that is
proprietary to Ahold and/or its subsidiaries (“Ahold”) or otherwise
confidential or legally privileged.  If you have received this
message in error, please notify the sender by reply, and delete all
copies of this message and any attachments.  If you are the intended
recipient you may use the information contained in this message and
any files attached to this message only as authorized by Ahold.
Files attached to this message may only be transmitted using secure
systems and appropriate means of encryption, and must be secured
using the same level of password and security protection with which
the file was provided to you.  Any unauthorized use, dissemination
or disclosure of this message or its attachments is strictly
prohibited.

Re: SQL 2K5

[Pierson, Shawn]

I'm in a similar situation to what you are moving to.  We have no problems with 
our SQL Server 2005 database and have been in production with it and ARS 7 and 
ITSM 7 (various patches) for over a year now.  We didn't run into any pitfalls, 
just make sure ARAdmin has sufficient (dbo) access.

Shawn Pierson

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Drake,Dave
Sent: Thursday, July 17, 2008 12:07 PM
To: arslist@ARSLIST.ORG
Subject: SQL 2K5

**

Hey all,
Going to be looking to upgrade a SQL 2K ARS install to SQL 2K5.  Does anyone 
know of, or have, any documentation on the process, pitfalls, etc?  Thanks!

ARS 7.0.1 p007, SQL 2K, Win2K3 servers, ITSM (AM/CM) 7.0.1 p003, CMDB 2.0.1 p002

Dave Drake - Remedy Administrator - Cerner Corporation


CONFIDENTIALITY NOTICE This message and any included attachments are from 
Cerner Corporation and are intended only for the addressee. The information 
contained in this message is confidential and may constitute inside or 
non-public information under international, federal, or state securities laws. 
Unauthorized forwarding, printing, copying, distribution, or use of such 
information is strictly prohibited and may be unlawful. If you are not the 
addressee, please promptly delete this message and notify the sender of the 
delivery error by e-mail or you may call Cerner's corporate offices in Kansas 
City, Missouri, U.S.A at (+1) (816)221-1024.
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Private and confidential as detailed here: 
http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the 
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Re: SQL 2K5

[Joe DeSouza]

Dave,
As a continuation of my previous mail, this article might help you...
http://msdn.microsoft.com/en-us/library/ms178653.aspx
Joe



- Original Message 
From: "Drake,Dave" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, July 17, 2008 1:06:57 PM
Subject: SQL 2K5

** 
Hey all, 
Going to be looking to upgrade a SQL 2K ARS install to SQL 2K5.  Does anyone 
know of, or have, any documentation on the process, pitfalls, etc?  Thanks!
ARS 7.0.1 p007, SQL 2K, Win2K3 servers, ITSM (AM/CM) 7.0.1 p003, CMDB 2.0.1 
p002 
Dave Drake - Remedy Administrator - Cerner Corporation 

CONFIDENTIALITY NOTICE This message and any included attachments are from 
Cerner Corporation and are intended only for the addressee. The information 
contained in this message is confidential and may constitute inside or 
non-public information under international, federal, or state securities laws. 
Unauthorized forwarding, printing, copying, distribution, or use of such 
information is strictly prohibited and may be unlawful. If you are not the 
addressee, please promptly delete this message and notify the sender of the 
delivery error by e-mail or you may call Cerner's corporate offices in Kansas 
City, Missouri, U.S.A at (+1) (816)221-1024.




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Re: SQL 2K5

[Joe DeSouza]

Dave,
 
What ARS version are you on? Is that compatible with SQL 2K5?
 
If not you might have to run a Stored Procedure on MS-SQL to alter the db 
compatibility level of SQL to the compatible level that is appropriate.
 
I think the stored procedure to change the compatibility level is SP_DBCMPTLEVEL
 
Compatibility levels for different versions of MS-SQL are as follows:
60 for MSSQL 6
65 for MSSQL 6.5
70 for MSSQL 7
80 for MSSQL 2000
90 for MSSQL 2005
 
For eg if the AR Server is compatible with MS-SQL 2000 and you are on MS-SQL 
2005, in your query Analyzer you would run
 
SP_DBCMPTLEVEL ARSystem, 80;
 
You may have to run the statement
RECONFIGURE;
 
If you require to run RECONFIGURE, it will prompt you for that..
 
Hope this helps..
 
Joe



- Original Message 
From: "Drake,Dave" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, July 17, 2008 1:06:57 PM
Subject: SQL 2K5

** 
Hey all, 
Going to be looking to upgrade a SQL 2K ARS install to SQL 2K5.  Does anyone 
know of, or have, any documentation on the process, pitfalls, etc?  Thanks!
ARS 7.0.1 p007, SQL 2K, Win2K3 servers, ITSM (AM/CM) 7.0.1 p003, CMDB 2.0.1 
p002 
Dave Drake - Remedy Administrator - Cerner Corporation 

CONFIDENTIALITY NOTICE This message and any included attachments are from 
Cerner Corporation and are intended only for the addressee. The information 
contained in this message is confidential and may constitute inside or 
non-public information under international, federal, or state securities laws. 
Unauthorized forwarding, printing, copying, distribution, or use of such 
information is strictly prohibited and may be unlawful. If you are not the 
addressee, please promptly delete this message and notify the sender of the 
delivery error by e-mail or you may call Cerner's corporate offices in Kansas 
City, Missouri, U.S.A at (+1) (816)221-1024.
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___




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Re: Spell Checker - error on message on normal.dot

[Feliciano, Ferdinand, A (Rocky)]

Not sure if this is relevant but you can check this KB from microsoft - 
http://support.microsoft.com/kb/291352

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Jason Tricky
Sent: Thursday, July 17, 2008 8:08 AM
To: arslist@ARSLIST.ORG
Subject: Spell Checker - error on message on normal.dot

**
I added the spell checker OLE active link for our worklog and it works but to 
some users a message box from microsoft word would popup after the spell check 
and the error is - This file is in use by another application or user 
(C:\Documents and Settings\...\Normal.dot) This only comes up when Outlook is 
open when they do a spell check on remedy.  Does anybody here on the list who 
have used the spell checker (WORD OLE active link) and seen this problem 
before?  One of our software guys had experienced this but with another 
application and he had to add 'Application.NormalTemplate.Saved = True' to 
resolved it... Not sure how to put that on the OLE active link... Please advise

Thanks,
Jason


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Asset Mgmt: Target Cost Centers and cost distribution

[Janie]

I have set up a Source cost center and 2 target cost centers with equal
distribution.

I am trying to understand where the split in costs occur for this split cost
center?

I had assumed that when you create an Asset and create a purchase cost
against the source that it would in turn create two cost entries for the
target cost centers; however, this is not happening.

Perhaps, I am not understanding the intended use of this functionality???

Can someone explain where you would see the split costs or if you can?

AM 703 P7

thanks!!

 

Janie

 


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Re: Check Box Problem

[LJ Longwing]

I've never done it in Remedy, but I dealt with one when coding for
(ouch...this hurts to remember) Tivoli Service Desk, and I've decoded
remedy's to make a console that could turn on and off logs in the
client...way before Remedy put that console in the user toolbut I think
it would be doable for them to provide us a field type that allowed multiple
check boxes...they just chose not to for whatever reason 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J
Sent: Thursday, July 17, 2008 11:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Check Box Problem

Didn't check boxes come about in the "dark days"?

I asked a Peregrim [sic] rep about that at a demo session in Philly.
His answer should have been telling me something. "I don't know why it was
built like that. Yes a binary coded field would probably work."


LJ,
Have you done this yourself? I toyed around with it but it wasn't a priority
and I didn't come up with a good solution to make it portable.


John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by
me 
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Thursday, July 17, 2008 12:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Check Box Problem

You make it Binary, 1,2,4,8,16,etc, and when checkbox 1 and 2 are selected
the value is 3, check 3 and now your value is 7...I've seen this done in
lots of implementations...including Remedythe 'log'
check boxes in the server info screen are done this wayit's all stored
in a single value in the ar.cfg file, and you need to 'decode' it to
determine which checkboxes are checkedit would be very easy to write an
interface to that sort of thing. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday, July 17, 2008 9:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Check Box Problem

I'm not sure I agree with that ...  If you allowed a Radio Button to be
multi-selected (which is basically what you are suggesting), how would you
use it in a Run-If?

Personally I think that extending the character field w/menu Append Items
functionality to have a Show as Multi Select option would be the way to do
it.

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Thursday, July 17, 2008 10:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Check Box Problem

It doesn't work well, because Remedy didn't design it well...with check
boxes, you can only display the first item, that's the way it is. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto
Sent: Thursday, July 17, 2008 9:16 AM
To: arslist@ARSLIST.ORG
Subject: Check Box Problem

Does anyone know why check box feature does not works well in AR System ???
 
I'm using
AR Server 7.0.01 P7
AR User 7.0.00 P1
AR Admin 7.0.00 P1
 
I've included some items (more than 1) in my Check Box Field But It does
not turn up in my form What's happening???
 
Thanks for any tips and/or suggestions 
 
Yours Sincerelly,
Tadeu Augusto Dutra Pinto



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Different encoding on WUT and Midtier (tomcat)

[Andrei Kapkow]

Hi,

MS SQL 2005 (cp1251, not Unicode)
Win 2003
ARS 7.1
Java 6
Apache + Tomcat 5.5

I have a problem with encoding. I've installed Russian views onto ARS. WUT
works perfectly fine.
When I log onto Midtier - everything entered from the User tool seems
spoilt. If I type something there I read from there as well, but that data
seems spoilt now from the WUT.


It seems that WUT and Midtier display data in different codepage. The WUT is
correct though because what I type there I can read in the database
directly.

I think it something wrong with Java settings. I tried changing (-D
file.encoding) tomcat settings according to KM-00024939. But that did
not help.

Any ideas?

Andrei.

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Different encoding on WUT and Midtier (tomcat)

[Petr Kiselev]

Hi,

MS SQL 2005 (cp1251, not Unicode)
Win 2003
ARS 7.1
Java 6
Apache + Tomcat 5.5

I have a problem with encoding. I've installed Russian views onto ARS. WUT
works perfectly fine.
When I log onto Midtier - everything entered from the User tool seems
spoilt. If I type something there I read from there as well, but that data
seems spoilt now from the WUT.


It seems that WUT and Midtier display data in different codepage. The WUT is
correct though because what I type there I can read in the database
directly.

I think it something wrong with Java settings. I tried changing (-D
file.encoding) tomcat settings according to KM-00024939. But that did
not help.

Any ideas?

Andrei.

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SQL 2K5

[Drake,Dave]

Hey all,
Going to be looking to upgrade a SQL 2K ARS install to SQL 2K5.  Does anyone 
know of, or have, any documentation on the process, pitfalls, etc?  Thanks!

ARS 7.0.1 p007, SQL 2K, Win2K3 servers, ITSM (AM/CM) 7.0.1 p003, CMDB 2.0.1 p002

Dave Drake - Remedy Administrator - Cerner Corporation

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Re: Check Box Problem

[Reiser, John J]

Didn't check boxes come about in the "dark days"?

I asked a Peregrim [sic] rep about that at a demo session in Philly.
His answer should have been telling me something. "I don't know why it
was built like that. Yes a binary coded field would probably work."


LJ,
Have you done this yourself? I toyed around with it but it wasn't a
priority and I didn't come up with a good solution to make it portable.


John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me 
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Thursday, July 17, 2008 12:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Check Box Problem

You make it Binary, 1,2,4,8,16,etc, and when checkbox 1 and 2 are
selected the value is 3, check 3 and now your value is 7...I've seen
this done in lots of implementations...including Remedythe 'log'
check boxes in the server info screen are done this wayit's all
stored in a single value in the ar.cfg file, and you need to 'decode' it
to determine which checkboxes are checkedit would be very easy to
write an interface to that sort of thing. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday, July 17, 2008 9:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Check Box Problem

I'm not sure I agree with that ...  If you allowed a Radio Button to be
multi-selected (which is basically what you are suggesting), how would
you use it in a Run-If?

Personally I think that extending the character field w/menu Append
Items functionality to have a Show as Multi Select option would be the
way to do it.

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Thursday, July 17, 2008 10:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Check Box Problem

It doesn't work well, because Remedy didn't design it well...with check
boxes, you can only display the first item, that's the way it is. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto
Sent: Thursday, July 17, 2008 9:16 AM
To: arslist@ARSLIST.ORG
Subject: Check Box Problem

Does anyone know why check box feature does not works well in AR System
???
 
I'm using
AR Server 7.0.01 P7
AR User 7.0.00 P1
AR Admin 7.0.00 P1
 
I've included some items (more than 1) in my Check Box Field But It
does not turn up in my form What's happening???
 
Thanks for any tips and/or suggestions 
 
Yours Sincerelly,
Tadeu Augusto Dutra Pinto



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Re: People status other than enabled

[Moore, Christopher Allen]

Sandeep -

I had this requirement a while back.  I put a character field on both the home 
page and the requester console, and then populated it with the status of the 
user profile when the form opened.  If it was anything other than 'Enabled' I 
closed the window (All Windows).  Pretty simple but it got the job done.  A 
pretty savvy user could get around it by constructing a URL to go straight to a 
form, but that's probably not going to happen...

Also make sure when you set people to offline you change their passwords.

Chris


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Lisa Westerfield
Sent: Thursday, July 17, 2008 9:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: People status other than enabled

We have run into this exact problem in various areas of the workflow.  For some 
reason the 'Status' field is not often considered in the workflow 
qualifications throughout ITSM, causing issues as you are seeing.  However, I 
have found in at least one case where 'Status' was considered, but it only 
ignored the record if it was set to "Obsolete" and not "Offline".  You may want 
to try the "Obsolete" status first, and if that doesn't work you will have to 
modify the workflow to consider the 'Status' field.

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of ITSM Support
Sent: Monday, August 06, 2007 6:33 AM
To: arslist@ARSLIST.ORG
Subject: People status other than enabled

**
Hi List,

When I modify the people information like "people status--offline" or other 
than enabled, still Requester (Customer) is able to create an incident ticket.
Even Support person is also able to create a ticket for offline customer.

Has anyone faced this problem before and how was it resolved?

Thanks,

Sandeep
Vyom Labs Pvt. Ltd.
An ISO 2 certified company.
Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL
Web : www.vyomlabs.com
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Re: arslist Digest - 16 Jul 2008 (#2008-301)

[Richard Copits]

LikewiseI registered my email and password but never got an email
with

instructions..

 

I??

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mike Tuck
Sent: Thursday, July 17, 2008 8:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: arslist Digest - 16 Jul 2008 (#2008-301)

 

** 

I requested password assistance/reset but I have not received any email.
Can somebody assist?

 

Mike Tuck

mailto: [EMAIL PROTECTED]

 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of arslist automatic digest
system
Sent: Thursday, July 17, 2008 12:00 AM
To: [EMAIL PROTECTED]
Subject: arslist Digest - 16 Jul 2008 (#2008-301)

 

Skip repetitive navigational links

   


arslist Digest - 16 Jul 2008 (#2008-301)


Table of contents:


*   Wrong AR server in email link (2) 
*   Send a Diary Field as an attachment. (2) 
*   Urgent position: Remedy Developer in Switzerland 
*   AR System Vista compatible? (2) 
*   ARERR-118 
*   LDAP Integration with AR Server 
*   UNSUBSCRIBED 

1.  Wrong AR server in email link

*   Re: Wrong AR server in email link
From: "Pierson, Shawn" <[EMAIL PROTECTED]> 
*   Re: Wrong AR server in email link
From: SUBSCRIBE arslist Melissa
<[EMAIL PROTECTED]>

2.  Send a Diary Field as an attachment.

*   Re: Send a Diary Field as an attachment.
From: Jason Miller <[EMAIL PROTECTED]> 
*   Re: Send a Diary Field as an attachment.
From: "Reiser, John J" <[EMAIL PROTECTED]>

3.  Urgent position: Remedy Developer in Switzerland

*   Urgent position: Remedy Developer in Switzerland
From: drh-ssii <[EMAIL PROTECTED]>

4.  AR System Vista compatible?

*   AR System Vista compatible?
From: Rick Cook <[EMAIL PROTECTED]> 
*   Re: AR System Vista compatible?
From: patrick zandi <[EMAIL PROTECTED]>

5.  ARERR-118

*   ARERR-118
From: Chintan Shah <[EMAIL PROTECTED]>

6.  LDAP Integration with AR Server

*   LDAP Integration with AR Server
From: sivarama velicheti <[EMAIL PROTECTED]>

7.  UNSUBSCRIBED

*   UNSUBSCRIBED
From: "Lai, Canhai" <[EMAIL PROTECTED]>



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Anti-virus Filter
 Browse the 
arslist online archives.
  

 

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Re: Check Box Problem

[LJ Longwing]

You make it Binary, 1,2,4,8,16,etc, and when checkbox 1 and 2 are selected
the value is 3, check 3 and now your value is 7...I've seen this done in
lots of implementations...including Remedythe 'log' check boxes in the
server info screen are done this wayit's all stored in a single value in
the ar.cfg file, and you need to 'decode' it to determine which checkboxes
are checkedit would be very easy to write an interface to that sort of
thing. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday, July 17, 2008 9:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Check Box Problem

I'm not sure I agree with that ...  If you allowed a Radio Button to be
multi-selected (which is basically what you are suggesting), how would you
use it in a Run-If?

Personally I think that extending the character field w/menu Append Items
functionality to have a Show as Multi Select option would be the way to do
it.

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Thursday, July 17, 2008 10:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Check Box Problem

It doesn't work well, because Remedy didn't design it well...with check
boxes, you can only display the first item, that's the way it is. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto
Sent: Thursday, July 17, 2008 9:16 AM
To: arslist@ARSLIST.ORG
Subject: Check Box Problem

Does anyone know why check box feature does not works well in AR System ???
 
I'm using
AR Server 7.0.01 P7
AR User 7.0.00 P1
AR Admin 7.0.00 P1
 
I've included some items (more than 1) in my Check Box Field But It does
not turn up in my form What's happening???
 
Thanks for any tips and/or suggestions 
 
Yours Sincerelly,
Tadeu Augusto Dutra Pinto


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Re: Check Box Problem

[Rick Cook]

Well, you could do it with bit masking, but the fact is that they didn't do
that here, as they did in other instances.  We have round buttons rather
than square ones for multiple options of a single selection, and can do
multiple fields for multiple square boxes.  Not optimal, but an easy enough
set of options to get one to one's destination.

Rick

On Thu, Jul 17, 2008 at 8:52 AM, Grooms, Frederick W <
[EMAIL PROTECTED]> wrote:

> I'm not sure I agree with that ...  If you allowed a Radio Button to be
> multi-selected (which is basically what you are suggesting), how would
> you use it in a Run-If?
>
> Personally I think that extending the character field w/menu Append
> Items functionality to have a Show as Multi Select option would be the
> way to do it.
>
> Fred
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
> Sent: Thursday, July 17, 2008 10:36 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Check Box Problem
>
> It doesn't work well, because Remedy didn't design it well...with check
> boxes, you can only display the first item, that's the way it is.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto
> Sent: Thursday, July 17, 2008 9:16 AM
> To: arslist@ARSLIST.ORG
> Subject: Check Box Problem
>
> Does anyone know why check box feature does not works well in AR System
> ???
>
> I'm using
> AR Server 7.0.01 P7
> AR User 7.0.00 P1
> AR Admin 7.0.00 P1
>
> I've included some items (more than 1) in my Check Box Field But It
> does not turn up in my form What's happening???
>
> Thanks for any tips and/or suggestions
>
> Yours Sincerelly,
> Tadeu Augusto Dutra Pinto
>
>
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>

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Re: Check Box Problem

[Grooms, Frederick W]

I'm not sure I agree with that ...  If you allowed a Radio Button to be
multi-selected (which is basically what you are suggesting), how would
you use it in a Run-If?

Personally I think that extending the character field w/menu Append
Items functionality to have a Show as Multi Select option would be the
way to do it.

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Thursday, July 17, 2008 10:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Check Box Problem

It doesn't work well, because Remedy didn't design it well...with check
boxes, you can only display the first item, that's the way it is. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto
Sent: Thursday, July 17, 2008 9:16 AM
To: arslist@ARSLIST.ORG
Subject: Check Box Problem

Does anyone know why check box feature does not works well in AR System
???
 
I'm using
AR Server 7.0.01 P7
AR User 7.0.00 P1
AR Admin 7.0.00 P1
 
I've included some items (more than 1) in my Check Box Field But It
does not turn up in my form What's happening???
 
Thanks for any tips and/or suggestions 
 
Yours Sincerelly,
Tadeu Augusto Dutra Pinto

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Re: Check Box Problem

[LJ Longwing]

It doesn't work well, because Remedy didn't design it well...with check
boxes, you can only display the first item, that's the way it is. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto
Sent: Thursday, July 17, 2008 9:16 AM
To: arslist@ARSLIST.ORG
Subject: Check Box Problem

Does anyone know why check box feature does not works well in AR System ???
 
 
I'm using
AR Server 7.0.01 P7
AR User 7.0.00 P1
AR Admin 7.0.00 P1
 
 
I've included some items (more than 1) in my Check Box Field But It does
not turn up in my form What's happening???
 
 
Thanks for any tips and/or suggestions 
 
 
 
Yours Sincerelly,
 
Tadeu Augusto Dutra Pinto
-
IT Web Services ATM
Cinq Technologies
http://www.cinq.com.br

[EMAIL PROTECTED] 
Fone: 41 3018-2833 - Cinq
-
Confiabilidade, Inovação e Qualidade em T.I.



De: Action Request System discussion list(ARSList) em nome de William
Rentfrow
Enviada: qui 17/7/2008 12:08
Para: arslist@ARSLIST.ORG
Assunto: Re: Licensing Problem



This is a plug-in problem I believe.  I'm not sure completely but give this
a try -

You need to add this to your ar.conf file:

Server-Plugin-Alias: REMEDY.ARDBC.SERVER.ADMINISTRATION
REMEDY.ARDBC.SERVER.ADMINISTRATION :

...where
: is the fully qualified domain name of your server (making sure it is
DNS resolvable), and  is the port for your server if you are not using
portmapper.

If you are using portmapper drop the : part.

William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157



From: Action Request System discussion list(ARSList) on behalf of Mike Tuck
Sent: Thu 7/17/2008 7:51 AM
To: arslist@ARSLIST.ORG
Subject: Licensing Problem


**

I am trying to install a new Remedy Server 7.0.3 on MS Windows 2003 64 bit
and I am having a licensing problem, I cannot get the HOSTID.  When I select
the Licensing  link to open the form I get the following errors :



ARERR 8762 GETSERVERINFO Failed initialization values.

ARERR 623 Authentication failed



I noticed a problem with starting the service, it will not run when I select
"Run as a local system account" but it will run when I have it run as a
Domain User Account that belongs to the Domain Admin group.



I added the UserID to the local Administrator Group and gave it "Act as part
of the Operating System" and "Log on as a service" in the Local Security
Policy.  I also changed the default installation directory to d:\AR System,
otherwise the initial install is plain vanilla to this point. 





Mike Tuck

mailto:  [EMAIL PROTECTED]





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Re: Check Box Problem

[Rick Cook]

This is functioning as designed.  Check boxes only allow one choice - either
the box is checked, or it isn't.  If you wish to have multiple options, you
must display the selection field in one of its other modes.  If you wish to
use multiple check boxes, you must have one field for each one.

Rick

On Thu, Jul 17, 2008 at 8:15 AM, Tadeu Augusto Dutra Pinto <
[EMAIL PROTECTED]> wrote:

> Does anyone know why check box feature does not works well in AR System ???
>
>
> I'm using
> AR Server 7.0.01 P7
> AR User 7.0.00 P1
> AR Admin 7.0.00 P1
>
>
> I've included some items (more than 1) in my Check Box Field But It
> does not turn up in my form What's happening???
>
>
> Thanks for any tips and/or suggestions
>
>
>
> Yours Sincerelly,
>
> Tadeu Augusto Dutra Pinto
> -
> IT Web Services ATM
> Cinq Technologies
> http://www.cinq.com.br <
> https://webmail.cinq.com.br/exchweb/bin/redir.asp?URL=http://www.cinq.com.br/
> >
> [EMAIL PROTECTED] 
> Fone: 41 3018-2833 - Cinq
> -
> Confiabilidade, Inovação e Qualidade em T.I.
>
> 
>
> De: Action Request System discussion list(ARSList) em nome de William
> Rentfrow
> Enviada: qui 17/7/2008 12:08
> Para: arslist@ARSLIST.ORG
> Assunto: Re: Licensing Problem
>
>
>
> This is a plug-in problem I believe.  I'm not sure completely but give this
> a try -
>
> You need to add this to your ar.conf file:
>
> Server-Plugin-Alias: REMEDY.ARDBC.SERVER.ADMINISTRATION
> REMEDY.ARDBC.SERVER.ADMINISTRATION :
>
> ...where
> : is the fully qualified domain name of your server (making sure it is
> DNS resolvable), and
>  is the port for your server if you are not using portmapper.
>
> If you are using portmapper drop the : part.
>
> William Rentfrow
> Principal Consultant, StrataCom
> [EMAIL PROTECTED]
> O 952-432-0227
> C 701-306-6157
>
> 
>
> From: Action Request System discussion list(ARSList) on behalf of Mike Tuck
> Sent: Thu 7/17/2008 7:51 AM
> To: arslist@ARSLIST.ORG
> Subject: Licensing Problem
>
>
> **
>
> I am trying to install a new Remedy Server 7.0.3 on MS Windows 2003 64 bit
> and I am having a licensing problem, I cannot get the HOSTID.  When I select
> the Licensing  link to open the form I get the following errors :
>
>
>
> ARERR 8762 GETSERVERINFO Failed initialization values.
>
> ARERR 623 Authentication failed
>
>
>
> I noticed a problem with starting the service, it will not run when I
> select "Run as a local system account" but it will run when I have it run as
> a Domain User Account that belongs to the Domain Admin group.
>
>
>
> I added the UserID to the local Administrator Group and gave it "Act as
> part of the Operating System" and "Log on as a service" in the Local
> Security Policy.  I also changed the default installation directory to d:\AR
> System, otherwise the initial install is plain vanilla to this point.
>
>
>
>
>
> Mike Tuck
>
> mailto:  [EMAIL PROTECTED]
>
>
>
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
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>
>
>
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Re: Check Box Problem

[Mike White]

Use a radio button field for multiple values.

Mike White
Office:  813-978-2192
E-mail:  [EMAIL PROTECTED]


   
  Tadeu Augusto
  Dutra Pinto  To:   arslist@ARSLIST.ORG
  <[EMAIL PROTECTED]cc: 
  .BR> Subject:  Check Box Problem
  Sent by: "Action 
  Request System   
  discussion   
  list(ARSList)"   
  <[EMAIL PROTECTED]
  ORG> 
   
   
  07/17/2008 11:15 
  Please respond to
  arslist  
   
   




Does anyone know why check box feature does not works well in AR System ???


I'm using
AR Server 7.0.01 P7
AR User 7.0.00 P1
AR Admin 7.0.00 P1


I've included some items (more than 1) in my Check Box Field But It
does not turn up in my form What's happening???


Thanks for any tips and/or suggestions



Yours Sincerelly,

Tadeu Augusto Dutra Pinto
-
IT Web Services ATM
Cinq Technologies
http://www.cinq.com.br <
https://webmail.cinq.com.br/exchweb/bin/redir.asp?URL=http://www.cinq.com.br/
>
[EMAIL PROTECTED] 
Fone: 41 3018-2833 - Cinq
-
Confiabilidade, Inovação e Qualidade em T.I.



De: Action Request System discussion list(ARSList) em nome de William
Rentfrow
Enviada: qui 17/7/2008 12:08
Para: arslist@ARSLIST.ORG
Assunto: Re: Licensing Problem



This is a plug-in problem I believe.  I'm not sure completely but give this
a try -

You need to add this to your ar.conf file:

Server-Plugin-Alias: REMEDY.ARDBC.SERVER.ADMINISTRATION
REMEDY.ARDBC.SERVER.ADMINISTRATION :

...where
: is the fully qualified domain name of your server (making sure it is
DNS resolvable), and
 is the port for your server if you are not using portmapper.

If you are using portmapper drop the : part.

William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157



From: Action Request System discussion list(ARSList) on behalf of Mike Tuck
Sent: Thu 7/17/2008 7:51 AM
To: arslist@ARSLIST.ORG
Subject: Licensing Problem


**

I am trying to install a new Remedy Server 7.0.3 on MS Windows 2003 64 bit
and I am having a licensing problem, I cannot get the HOSTID.  When I
select the Licensing  link to open the form I get the following errors :



ARERR 8762 GETSERVERINFO Failed initialization values.

ARERR 623 Authentication failed



I noticed a problem with starting the service, it will not run when I
select "Run as a local system account" but it will run when I have it run
as a Domain User Account that belongs to the Domain Admin group.



I added the UserID to the local Administrator Group and gave it "Act as
part of the Operating System" and "Log on as a service" in the Local
Security Policy.  I also changed the default installation directory to
d:\AR System, otherwise the initial install is plain vanilla to this point.






Mike Tuck

mailto:  [EMAIL PROTECTED]





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html___

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<><><>

Check Box Problem

[Tadeu Augusto Dutra Pinto]

Does anyone know why check box feature does not works well in AR System ???
 
 
I'm using
AR Server 7.0.01 P7
AR User 7.0.00 P1
AR Admin 7.0.00 P1
 
 
I've included some items (more than 1) in my Check Box Field But It does 
not turn up in my form What's happening???
 
 
Thanks for any tips and/or suggestions 
 
 
 
Yours Sincerelly,
 
Tadeu Augusto Dutra Pinto
-
IT Web Services ATM 
Cinq Technologies
http://www.cinq.com.br 
 
 
[EMAIL PROTECTED]  
Fone: 41 3018-2833 - Cinq
-
Confiabilidade, Inovação e Qualidade em T.I.



De: Action Request System discussion list(ARSList) em nome de William Rentfrow
Enviada: qui 17/7/2008 12:08
Para: arslist@ARSLIST.ORG
Assunto: Re: Licensing Problem



This is a plug-in problem I believe.  I'm not sure completely but give this a 
try -

You need to add this to your ar.conf file:

Server-Plugin-Alias: REMEDY.ARDBC.SERVER.ADMINISTRATION 
REMEDY.ARDBC.SERVER.ADMINISTRATION :

...where
: is the fully qualified domain name of your server (making sure it is DNS 
resolvable), and
 is the port for your server if you are not using portmapper.

If you are using portmapper drop the : part.

William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157



From: Action Request System discussion list(ARSList) on behalf of Mike Tuck
Sent: Thu 7/17/2008 7:51 AM
To: arslist@ARSLIST.ORG
Subject: Licensing Problem


**

I am trying to install a new Remedy Server 7.0.3 on MS Windows 2003 64 bit and 
I am having a licensing problem, I cannot get the HOSTID.  When I select the 
Licensing  link to open the form I get the following errors :



ARERR 8762 GETSERVERINFO Failed initialization values.

ARERR 623 Authentication failed



I noticed a problem with starting the service, it will not run when I select 
"Run as a local system account" but it will run when I have it run as a Domain 
User Account that belongs to the Domain Admin group.



I added the UserID to the local Administrator Group and gave it "Act as part of 
the Operating System" and "Log on as a service" in the Local Security Policy.  
I also changed the default installation directory to d:\AR System, otherwise 
the initial install is plain vanilla to this point. 





Mike Tuck

mailto:  [EMAIL PROTECTED]





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Re: Integrating Crystal Enterprise 10 and MidTier

[Sokol, Brian]

Yes listed below remedy and remedypassword. I also tried replacing the
User0 and password0 variables with apsuser and apspassword in the Report
Type run field. It did not make any difference.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: Thursday, July 17, 2008 10:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Integrating Crystal Enterprise 10 and MidTier


** 
Do you have an ID and password created on the Crystal server?
I am betting that it is looking for that one in the URL and not your
Remedy ID and password.


Thanks 
Peter Lammey 
ESPN MIT Technical Services & Applications Management 
860-766-4761 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Thursday, July 17, 2008 10:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Integrating Crystal Enterprise 10 and MidTier


** 
Hi Peter,
 
I changed the User0 and Password0 parameters but I am still being
prompted to sign on. I have tried to get this working 2 ways as follows:
 
1) Placing a url link on the remedy form. This will allow me to open the
report without logging in but will not display a single record. It
displays all the records. The url that I am using is:
http://crystal
server/crystal/enterprise/admin/en/viewrpt.cwr?id=3371486&init=actx:conn
ect&apsuser=remedyID&apspassword=remedypassword&apsauthtype=secEnterpris
e">Print Report
 
2) Launching the report as BMC recommends as outlined in the Report Type
Run Command below. This will display a single record but prompts me to
log in.
 
Interesting thing I noticed - in the Run command in the Report Type form
the variables User0 and Password0 are passed. In the url above apsuser
and apspassword are used. I tried changing those in the run command but
it did not work.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: Wednesday, July 16, 2008 4:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: Integrating Crystal Enterprise 10 and MidTier


** 
I havent tried this in particular.  We were able to get a crystal
reports server (version 11) to work and I remembered making sure that
this was setup properly.
 
I would also set the password you use for that Crystal ID as well in the
Report Type Run Command as well.

Crystal10URL=$CRTLOC$/arsreports/$RPTLOC$?init=$CRTVWR$&User0=CrystalID;
ARServer=$ARSERVER$;ARServerPort=$ARSERVERPORT$;ARAuthentication=$ARAUTH
ENTICATION$;ARReportLocale=$LOC$;ARVUIType=1&Password0=CrystalIDPassword
&SF=$RPTQUERY$

 
 


Thanks 
Peter Lammey 
ESPN MIT Technical Services & Applications Management 
860-766-4761 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Wednesday, July 16, 2008 4:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Integrating Crystal Enterprise 10 and MidTier


** 
OK I will try that but what about the password? How do you print Crystal
reports? Do you have this issue?



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: Wednesday, July 16, 2008 4:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Integrating Crystal Enterprise 10 and MidTier


** 
Maybe that generic ID needs to be in the ReportType form in the Run
Command field for Crystal (see below in Blue):
 

Crystal10URL=$CRTLOC$/arsreports/$RPTLOC$?init=$CRTVWR$&User0=CrystalID;
ARServer=$ARSERVER$;ARServerPort=$ARSERVERPORT$;ARAuthentication=$ARAUTH
ENTICATION$;ARReportLocale=$LOC$;ARVUIType=1&Password0=$PWD$&SF=$RPTQUER
Y$

Did you give that a try?
I would probably backup this record though before you change it.
 


Thanks 
Peter Lammey 
ESPN MIT Technical Services & Applications Management 
860-766-4761 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Wednesday, July 16, 2008 3:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Integrating Crystal Enterprise 10 and MidTier


** 
Hi Peter,
 
Yes I did that. The report runs now it just is prompting me for this
generic id that the Crystal Admin setup. I am trying to see if there is
some way to pass along those credentials.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: Wednesday, July 16, 2008 3:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Integrating Crystal Enterprise 10 and MidTier


** 
Actually I think you might be missing one thing.
Did you embed the Crystal report into a record in the Report form?
In that form you need to create an entry and give the report a Report
Name, Report Set Name  (I usually set this to the same as the Report
Name), Form Name (form that the crystal report retrieves data

Re: Licensing Problem

[William Rentfrow]

This is a plug-in problem I believe.  I'm not sure completely but give this a 
try -
 
You need to add this to your ar.conf file:
 
Server-Plugin-Alias: REMEDY.ARDBC.SERVER.ADMINISTRATION 
REMEDY.ARDBC.SERVER.ADMINISTRATION :
 
...where
: is the fully qualified domain name of your server (making sure it is DNS 
resolvable), and
 is the port for your server if you are not using portmapper.
 
If you are using portmapper drop the : part.
 
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157



From: Action Request System discussion list(ARSList) on behalf of Mike Tuck
Sent: Thu 7/17/2008 7:51 AM
To: arslist@ARSLIST.ORG
Subject: Licensing Problem


** 

I am trying to install a new Remedy Server 7.0.3 on MS Windows 2003 64 bit and 
I am having a licensing problem, I cannot get the HOSTID.  When I select the 
Licensing  link to open the form I get the following errors :

 

ARERR 8762 GETSERVERINFO Failed initialization values.

ARERR 623 Authentication failed

 

I noticed a problem with starting the service, it will not run when I select 
"Run as a local system account" but it will run when I have it run as a Domain 
User Account that belongs to the Domain Admin group.

 

I added the UserID to the local Administrator Group and gave it "Act as part of 
the Operating System" and "Log on as a service" in the Local Security Policy.  
I also changed the default installation directory to d:\AR System, otherwise 
the initial install is plain vanilla to this point.  

 

 

Mike Tuck

mailto:  [EMAIL PROTECTED]

 

 

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Spell Checker - error on message on normal.dot

[Jason Tricky]

I added the spell checker OLE active link for our worklog and it works but to 
some users a message box from microsoft word would popup after the spell check 
and the error is - This file is in use by another application or user 
(C:\Documents and Settings\...\Normal.dot) This only comes up when Outlook is 
open when they do a spell check on remedy.  Does anybody here on the list who 
have used the spell checker (WORD OLE active link) and seen this problem 
before?  One of our software guys had experienced this but with another 
application and he had to add 'Application.NormalTemplate.Saved = True' to 
resolved it... Not sure how to put that on the OLE active link Please advise
 
Thanks,
Jason




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Re: Integrating Crystal Enterprise 10 and MidTier

[Lammey, Peter A.]

Do you have an ID and password created on the Crystal server?
I am betting that it is looking for that one in the URL and not your Remedy ID 
and password.


Thanks
Peter Lammey
ESPN MIT Technical Services & Applications Management
860-766-4761




From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Sokol, Brian
Sent: Thursday, July 17, 2008 10:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Integrating Crystal Enterprise 10 and MidTier

**
Hi Peter,

I changed the User0 and Password0 parameters but I am still being prompted to 
sign on. I have tried to get this working 2 ways as follows:

1) Placing a url link on the remedy form. This will allow me to open the report 
without logging in but will not display a single record. It displays all the 
records. The url that I am using is:
http://crystal 
server/crystal/enterprise/admin/en/viewrpt.cwr?id=3371486&init=actx:connect&apsuser=remedyID&apspassword=remedypassword&apsauthtype=secEnterprise">Print
 Report

2) Launching the report as BMC recommends as outlined in the Report Type Run 
Command below. This will display a single record but prompts me to log in.

Interesting thing I noticed - in the Run command in the Report Type form the 
variables User0 and Password0 are passed. In the url above apsuser and 
apspassword are used. I tried changing those in the run command but it did not 
work.


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Lammey, Peter A.
Sent: Wednesday, July 16, 2008 4:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: Integrating Crystal Enterprise 10 and MidTier

**
I havent tried this in particular.  We were able to get a crystal reports 
server (version 11) to work and I remembered making sure that this was setup 
properly.

I would also set the password you use for that Crystal ID as well in the Report 
Type Run Command as well.

Crystal10URL=$CRTLOC$/arsreports/$RPTLOC$?init=$CRTVWR$&User0=CrystalID;ARServer=$ARSERVER$;ARServerPort=$ARSERVERPORT$;ARAuthentication=$ARAUTHENTICATION$;ARReportLocale=$LOC$;ARVUIType=1&Password0=CrystalIDPassword&SF=$RPTQUERY$





Thanks
Peter Lammey
ESPN MIT Technical Services & Applications Management
860-766-4761




From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Sokol, Brian
Sent: Wednesday, July 16, 2008 4:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Integrating Crystal Enterprise 10 and MidTier

**
OK I will try that but what about the password? How do you print Crystal 
reports? Do you have this issue?


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Lammey, Peter A.
Sent: Wednesday, July 16, 2008 4:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Integrating Crystal Enterprise 10 and MidTier

**
Maybe that generic ID needs to be in the ReportType form in the Run Command 
field for Crystal (see below in Blue):


Crystal10URL=$CRTLOC$/arsreports/$RPTLOC$?init=$CRTVWR$&User0=CrystalID;ARServer=$ARSERVER$;ARServerPort=$ARSERVERPORT$;ARAuthentication=$ARAUTHENTICATION$;ARReportLocale=$LOC$;ARVUIType=1&Password0=$PWD$&SF=$RPTQUERY$

Did you give that a try?
I would probably backup this record though before you change it.



Thanks
Peter Lammey
ESPN MIT Technical Services & Applications Management
860-766-4761




From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Sokol, Brian
Sent: Wednesday, July 16, 2008 3:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Integrating Crystal Enterprise 10 and MidTier

**
Hi Peter,

Yes I did that. The report runs now it just is prompting me for this generic id 
that the Crystal Admin setup. I am trying to see if there is some way to pass 
along those credentials.


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Lammey, Peter A.
Sent: Wednesday, July 16, 2008 3:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Integrating Crystal Enterprise 10 and MidTier

**
Actually I think you might be missing one thing.
Did you embed the Crystal report into a record in the Report form?
In that form you need to create an entry and give the report a Report Name, 
Report Set Name  (I usually set this to the same as the Report Name), Form Name 
(form that the crystal report retrieves data from), Description (ditto with the 
Report name here too), set the Assignee groups to Public (select from the 
list), and then attach the report file (.rpt file) in the Report Definition 
File section.



Thanks
Peter Lammey
ESPN MIT Technical Services & Applications Management
860-766-4761




From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Sokol, Brian
Sent: Wednesday, July 16, 2008 3:12 PM
To: arslist@ARSL

Re: Integrating Crystal Enterprise 10 and MidTier

[Sokol, Brian]

Hi Peter,
 
I changed the User0 and Password0 parameters but I am still being
prompted to sign on. I have tried to get this working 2 ways as follows:
 
1) Placing a url link on the remedy form. This will allow me to open the
report without logging in but will not display a single record. It
displays all the records. The url that I am using is:
http://crystal
server/crystal/enterprise/admin/en/viewrpt.cwr?id=3371486&init=actx:conn
ect&apsuser=remedyID&apspassword=remedypassword&apsauthtype=secEnterpris
e">Print Report
 
2) Launching the report as BMC recommends as outlined in the Report Type
Run Command below. This will display a single record but prompts me to
log in.
 
Interesting thing I noticed - in the Run command in the Report Type form
the variables User0 and Password0 are passed. In the url above apsuser
and apspassword are used. I tried changing those in the run command but
it did not work.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: Wednesday, July 16, 2008 4:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: Integrating Crystal Enterprise 10 and MidTier


** 
I havent tried this in particular.  We were able to get a crystal
reports server (version 11) to work and I remembered making sure that
this was setup properly.
 
I would also set the password you use for that Crystal ID as well in the
Report Type Run Command as well.

Crystal10URL=$CRTLOC$/arsreports/$RPTLOC$?init=$CRTVWR$&User0=CrystalID;
ARServer=$ARSERVER$;ARServerPort=$ARSERVERPORT$;ARAuthentication=$ARAUTH
ENTICATION$;ARReportLocale=$LOC$;ARVUIType=1&Password0=CrystalIDPassword
&SF=$RPTQUERY$

 
 


Thanks 
Peter Lammey 
ESPN MIT Technical Services & Applications Management 
860-766-4761 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Wednesday, July 16, 2008 4:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Integrating Crystal Enterprise 10 and MidTier


** 
OK I will try that but what about the password? How do you print Crystal
reports? Do you have this issue?



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: Wednesday, July 16, 2008 4:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Integrating Crystal Enterprise 10 and MidTier


** 
Maybe that generic ID needs to be in the ReportType form in the Run
Command field for Crystal (see below in Blue):
 

Crystal10URL=$CRTLOC$/arsreports/$RPTLOC$?init=$CRTVWR$&User0=CrystalID;
ARServer=$ARSERVER$;ARServerPort=$ARSERVERPORT$;ARAuthentication=$ARAUTH
ENTICATION$;ARReportLocale=$LOC$;ARVUIType=1&Password0=$PWD$&SF=$RPTQUER
Y$

Did you give that a try?
I would probably backup this record though before you change it.
 


Thanks 
Peter Lammey 
ESPN MIT Technical Services & Applications Management 
860-766-4761 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Wednesday, July 16, 2008 3:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Integrating Crystal Enterprise 10 and MidTier


** 
Hi Peter,
 
Yes I did that. The report runs now it just is prompting me for this
generic id that the Crystal Admin setup. I am trying to see if there is
some way to pass along those credentials.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: Wednesday, July 16, 2008 3:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Integrating Crystal Enterprise 10 and MidTier


** 
Actually I think you might be missing one thing.
Did you embed the Crystal report into a record in the Report form?
In that form you need to create an entry and give the report a Report
Name, Report Set Name  (I usually set this to the same as the Report
Name), Form Name (form that the crystal report retrieves data from),
Description (ditto with the Report name here too), set the Assignee
groups to Public (select from the list), and then attach the report file
(.rpt file) in the Report Definition File section.
 


Thanks 
Peter Lammey 
ESPN MIT Technical Services & Applications Management 
860-766-4761 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Wednesday, July 16, 2008 3:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Integrating Crystal Enterprise 10 and MidTier


** 
This is what I have in the Run Command. It was given to me my a BMC
engineer. Can I put the Crystal  login id and password in for one of
these variables?
 
Crystal10URL=$CRTLOC$/arsreports/$RPTLOC$?init=$CRTVWR$&User0=$USR$;ARSe
rver=$ARSERVER$;ARServerPort=$ARSERVERPORT$;ARAuthentication=$ARAUTHENTI
CATION$;ARReportLocale=$LOC$;ARVUIType=1&Password0=$PWD$&SF=$RPTQUERY$

BORemoteAPPURL=$CRTXILOC$/arreports/$RPTLOC

Re: People status other than enabled

[Lisa Westerfield]

We have run into this exact problem in various areas of the workflow.
For some reason the 'Status' field is not often considered in the
workflow qualifications throughout ITSM, causing issues as you are
seeing.  However, I have found in at least one case where 'Status' was
considered, but it only ignored the record if it was set to "Obsolete"
and not "Offline".  You may want to try the "Obsolete" status first, and
if that doesn't work you will have to modify the workflow to consider
the 'Status' field.

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of ITSM Support
Sent: Monday, August 06, 2007 6:33 AM
To: arslist@ARSLIST.ORG
Subject: People status other than enabled

 

** 

Hi List,

 

When I modify the people information like "people status--offline" or
other than enabled, still Requester (Customer) is able to create an
incident ticket.

Even Support person is also able to create a ticket for offline
customer.

 

Has anyone faced this problem before and how was it resolved?

 

Thanks, 

 

Sandeep 

Vyom Labs Pvt. Ltd. 

An ISO 2 certified company. 

Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL 

Web : www.vyomlabs.com   

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Re: Integrating Crystal Enterprise 10 and MidTier

[Sokol, Brian]

That is exactly what I am trying to do - specify the ID and Password in the run 
expression. I have been working with BMC and they are telling me that can not 
provide support for Crystal beyond setting up the default configuration. Our 
support $$$s at work :( 

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Funk, Rudi
Sent: Thursday, July 17, 2008 5:25 AM
To: arslist@ARSLIST.ORG
Subject: AW: Integrating Crystal Enterprise 10 and MidTier

Hi,

with Crystal 10 Remedy uses URL Reporting on unmanaged reports. Probably this 
goes via the guest account in Crystal. So you may check this account and its 
password. I do not know if you may specify the account within the url given 
from the report type run expression.

For Crystal Server XI and BOXI such URL Reporting is no more supported. 
Therefore Remedy introduced the AR Web Reporting application.

Best Regards
Rudi


-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
Im Auftrag von Sokol, Brian
Gesendet: Mittwoch, 16. Juli 2008 20:47
An: arslist@ARSLIST.ORG
Betreff: Re: Integrating Crystal Enterprise 10 and MidTier

**
I don't think so. I am being prompted by Crystal and have to log on with an 
account that was created for me in Crystal. As for the parameter field no I 
don't want to be prompted. How do I get the report to run and display info from 
the currently selected record?



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Shafqat Ayaz
Sent: Wednesday, July 16, 2008 2:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Integrating Crystal Enterprise 10 and MidTier


**
Brian

the login prompt is from the ODBC source, you need to configure that properly, 
generally you should be able to save the user name and password for the ODBC 
connection, and Crystal will not prompt you.

Regarding the second bit, a parameter field is  supposed to  prompt you, that 
is the whole idea of having a parameter field. If you don't want to be prompted 
for the parameter field, remove it from the header.

hope this helps

 

shafqat

--- On Wed, 7/16/08, Benedetto Cantatore <[EMAIL PROTECTED]> wrote:


From: Benedetto Cantatore <[EMAIL PROTECTED]>
Subject: Re: Integrating Crystal Enterprise 10 and MidTier
To: arslist@ARSLIST.ORG
Date: Wednesday, July 16, 2008, 6:55 PM


** 
In my current setup I don't have a Crystal server, so I'm not sure if 
this would work for you... but I'd try editing the ODBC driver on the Crystal 
server (should be a system and not a user ODBC) and modify it to contain, 
server, valid id/password.  Despite that it may still prompt, but its worth a 
try I think.
 
Ben Cantatore
Remedy Manager
(914) 457-6209
 
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


>>> [EMAIL PROTECTED] 07/16/08 12:56 PM >>>

** 
Ok I got this fixed. BMC gave me some new info to post into the Run 
field in the Report Type form. Now that I can at least get the report to run I 
am having a problem getting the results I need (sorry I do not know Crystal at 
all). When the AL runs it is prompting for an ID and password on the crystal 
server. Is there any way to prevent this? How can I pass along those 
credentials?
 
The other problem is getting the report to display the correct info. I 
have a unique Instance ID field in my form. The report actually contains two 
reports, header info and details (one to many tables). I added the Instance ID 
field as a Parameter field in Crystal and I am also being prompted for it. The 
report runs OK if I type in the user id, password and instance id but I need to 
automate this.
 
Can someone please steer me in the right direction.
 
Thanks



From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
PROTECTED] On Behalf Of Tony Worthington
Sent: Tuesday, July 15, 2008 2:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Integrating Crystal Enterprise 10 and MidTier


** 
>Exception while trying to find plugin "Report" in the server 
"corpnyremedy" Throw Error - 9394 

Do you have the report plugin listed in ar.conf/cfg for the 
corpnyremedy server? 

Plugin: reportplugin.dll/.so 

You should also be able to bump up plugin logging and see if the server 
is loading it. 

*/ARDBC   Plug-In Loaded: ARSYS.ARDBC.REPORT version 3 
*/ARPluginSetPropertiesundefined 
*/ARPluginInitialization   defined 
*/ARPluginTermination  defined 
*/ARPluginCreateInstance  

Re: Send a Diary Field as an attachment.

[Grooms, Frederick W]

I don't know if it would work but there is always the option of using
the Notify Action.  If you change the Mechanism to Other and put in an
Other Code > 4 it will put the notify output in a file on the server.
 
I use the Perl Plugin to do something silimiar.  In your case I think
the filter would look something like:   
  Action 1:  Set Fields   
Set DO Character Field with Perl code to save field
to file   
Set DO Character Field with name of perl array used
in perl code   
Set DO Character Field with diary field (This will
translate the dates)   
  Action 2:  Set Fields calling Perl Plugin passing values as above and
returning file name of created file   
  Action 3:  Set Fields calling $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT
field_ID "file_name" into a DO field   
  Action 4:  Run Process to delete file
 
Fred
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J
Sent: Wednesday, July 16, 2008 4:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Send a Diary Field as an attachment.


** 
Jason,
I also run simple .csv reports. I was looking for a way to just dump one
field from one record into one attachment without the runmacro and the
batch file for cleaning the directory.
I was concerned about putting a large diary field into the body of an
email so I thought I'd use the Attachment.
 
I guess I'll just have to grab that old set of escalations and make them
filters.
 
Thanks,
 

John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me



 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller
Sent: Wednesday, July 16, 2008 4:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Send a Diary Field as an attachment.


** 
Hi John,

That sounds like pretty good solution.  I have done something similar to
automate emailing some basic reports (csv files) natively with only
Remedy and OS commands.  One note on your clean up, running an
PERFORM-ACTION-DELETE-ATTACHMENT will not delete an attachment on the
harddrive, only out of a Remedy attachment field.  You can either do a
run process that like "RUN PROCESS del \" or create a
small batch file that you can call from a filter and pass the file name
to it.

Another option would be to use Crystal Reports if you have them.
Crystal Server can send various format attachments (pdf, doc, xls) on a
schedule or on an event (but it takes a kind of hokey work around to
make events work).  If you have Crystal Reports but not Crystal Server
you can use CRexporter
(http://www.rainforestnet.com/crexport-download.htm).  It is a free tool
that can run a Crystal reports, export it in various formats.  You can
easly call it from a filter to run the report and email it.

HTH, 
Jason



On Tue, Jul 15, 2008 at 1:50 PM, Reiser, John J <[EMAIL PROTECTED]>
wrote:


Hello Listers,

ARS 6.3 Patch 21
MS SQL Server 2000
MS Windows 2000

Am I missing something basic? I have been asked to forward the
Call Log
(Diary Field) along with a notification email as an attachment.
The only way I can think of doing this is to
1. Use a RUN PROCESS runmacro.exe which runs a report to save
the diary
field to a text file.
2. Use a RUN PROCESS PERFORM-ACTION-ADD-ATTACHMENT 
\
3. Use the Attachment field in the filter action that loads and
sends a
message from the AR System Email Messages form.

It doesn't need to be in one filter. It just has to be
transparent to
the user and clean up after itself. RUN PROCESS
PERFORM-ACTION-DELETE-ATTACHMENT and delete the
\

Am I on the right path or do it follow the twisty path into the
gnarled
woods. go west


Thanks,

John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. -
paraphrased
by me




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Re: Send a Diary Field as an attachment.

[Carey Matthew Black]

Shawn,

Two comments...

A) You should be able to remove the field label from an *.rpt output
file by defining the report definition without a string for the label
of the field.

or for even more flexibility...

B) You also could opt to output the data in XML format then post
process the XML into whatever form you want it in via some other
command line utility. ( Like using XSLT for example.)

HTH

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Thu, Jul 17, 2008 at 9:02 AM, Pierson, Shawn <[EMAIL PROTECTED]> wrote:
> **
>
> Sorry to take the original discussion off on a tangent, but do you know if
> runmacro can be used to output to any other format that isn't specified on
> the reports?  My idea was to create a .ics file (iCalendar, which outlook
> can use), but I couldn't find a good way to create a plain text file with no
> formatting in ARS.  Specifically, if I were to output the "report" as an ICS
> file it would still have the field name at the beginning of the file.  I'd
> like to avoid that if possible.
>
>
>
> Any suggestions?
>
>
>
> Thanks,
>
>
>
> Shawn Pierson
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J
> Sent: Wednesday, July 16, 2008 4:46 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Send a Diary Field as an attachment.
>
>
>
> **
>
> Jason,
>
> I also run simple .csv reports. I was looking for a way to just dump one
> field from one record into one attachment without the runmacro and the batch
> file for cleaning the directory.
>
> I was concerned about putting a large diary field into the body of an email
> so I thought I'd use the Attachment.
>
>
>
> I guess I'll just have to grab that old set of escalations and make them
> filters.
>
>
>
> Thanks,
>
>
>
> John J. Reiser
> Software Development Analyst
> Remedy Administrator/Developer
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased by
> me
>
>
>
>
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller
> Sent: Wednesday, July 16, 2008 4:48 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Send a Diary Field as an attachment.
>
> **
>
> Hi John,
>
> That sounds like pretty good solution.  I have done something similar to
> automate emailing some basic reports (csv files) natively with only Remedy
> and OS commands.  One note on your clean up, running an
> PERFORM-ACTION-DELETE-ATTACHMENT will not delete an attachment on the
> harddrive, only out of a Remedy attachment field.  You can either do a run
> process that like "RUN PROCESS del \" or create a small
> batch file that you can call from a filter and pass the file name to it.
>
> Another option would be to use Crystal Reports if you have them.  Crystal
> Server can send various format attachments (pdf, doc, xls) on a schedule or
> on an event (but it takes a kind of hokey work around to make events work).
> If you have Crystal Reports but not Crystal Server you can use CRexporter
> (http://www.rainforestnet.com/crexport-download.htm).  It is a free tool
> that can run a Crystal reports, export it in various formats.  You can easly
> call it from a filter to run the report and email it.
>
> HTH,
> Jason
>
> On Tue, Jul 15, 2008 at 1:50 PM, Reiser, John J <[EMAIL PROTECTED]>
> wrote:
>
> Hello Listers,
>
> ARS 6.3 Patch 21
> MS SQL Server 2000
> MS Windows 2000
>
> Am I missing something basic? I have been asked to forward the Call Log
> (Diary Field) along with a notification email as an attachment.
> The only way I can think of doing this is to
> 1. Use a RUN PROCESS runmacro.exe which runs a report to save the diary
> field to a text file.
> 2. Use a RUN PROCESS PERFORM-ACTION-ADD-ATTACHMENT 
> \
> 3. Use the Attachment field in the filter action that loads and sends a
> message from the AR System Email Messages form.
>
> It doesn't need to be in one filter. It just has to be transparent to
> the user and clean up after itself. RUN PROCESS
> PERFORM-ACTION-DELETE-ATTACHMENT and delete the \
>
> Am I on the right path or do it follow the twisty path into the gnarled
> woods. go west
>
>
> Thanks,
>
> John J. Reiser
> Software Development Analyst
> Remedy Administrator/Developer
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased
> by me
>
>
> ___
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> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>
>
>
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> html___
>
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Re: Licensing Problem

[Matt Worsdell]

Mike

 

There is a related KB entry:

 

The plugin server connects back to AR Server using what it thinks is the
Fully Qualified Domain Name (FQDN). This is designed behavior. The FQDN must
be resolvable on the network. In this case, it is not, hence the connection
error is issued. The FQDN in this case is "arprod.domain.com". The short
name of AR Server is "arprod". AR Server determines the FQDN by taking
"adprod", which is the server name (in ar.cfg file, its the Server-Name
parameter) and then AR Server does a Windows function call to determine the
domain. It concatenates the two together and believes this to be the FQDN.
Usually this is a problem when the Server-Name is not the same as the
machine host name (a server name alias).

There are a couple of ways to work around the problem, but the real solution
is to make the FQDN resolvable on the network.

 

Optionally you could add the FQDN to the host file so it resolves locally.

 

Another option is to add the following parameter to the ar.cfg file:

Server-Plugin-Alias: REMEDY.ARDBC.SERVER.ADMINISTRATION
REMEDY.ARDBC.SERVER.ADMINISTRATION adprod.domain.com

After adding this parameter, Remedy services would need to be restarted.
There is more information on this parameter on page 337 of the 7.0
Configuring AR System manual available online at Supportweb.

 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mike Tuck
Sent: 17 July 2008 13:52
To: arslist@ARSLIST.ORG
Subject: Licensing Problem

 

I am trying to install a new Remedy Server 7.0.3 on MS Windows 2003 64 bit
and I am having a licensing problem, I cannot get the HOSTID.  When I select
the Licensing  link to open the form I get the following errors :

 

ARERR 8762 GETSERVERINFO Failed initialization values.

ARERR 623 Authentication failed

 

I noticed a problem with starting the service, it will not run when I select
"Run as a local system account" but it will run when I have it run as a
Domain User Account that belongs to the Domain Admin group.

 

I added the UserID to the local Administrator Group and gave it "Act as part
of the Operating System" and "Log on as a service" in the Local Security
Policy.  I also changed the default installation directory to d:\AR System,
otherwise the initial install is plain vanilla to this point.  

 

 

Mike Tuck

mailto:  [EMAIL PROTECTED]

 

 

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Re: Send a Diary Field as an attachment.

[Pierson, Shawn]

Sorry to take the original discussion off on a tangent, but do you know if 
runmacro can be used to output to any other format that isn't specified on the 
reports?  My idea was to create a .ics file (iCalendar, which outlook can use), 
but I couldn't find a good way to create a plain text file with no formatting 
in ARS.  Specifically, if I were to output the "report" as an ICS file it would 
still have the field name at the beginning of the file.  I'd like to avoid that 
if possible.

Any suggestions?

Thanks,

Shawn Pierson

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Reiser, John J
Sent: Wednesday, July 16, 2008 4:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Send a Diary Field as an attachment.

**
Jason,
I also run simple .csv reports. I was looking for a way to just dump one field 
from one record into one attachment without the runmacro and the batch file for 
cleaning the directory.
I was concerned about putting a large diary field into the body of an email so 
I thought I'd use the Attachment.

I guess I'll just have to grab that old set of escalations and make them 
filters.

Thanks,


John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Jason Miller
Sent: Wednesday, July 16, 2008 4:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Send a Diary Field as an attachment.
**
Hi John,

That sounds like pretty good solution.  I have done something similar to 
automate emailing some basic reports (csv files) natively with only Remedy and 
OS commands.  One note on your clean up, running an 
PERFORM-ACTION-DELETE-ATTACHMENT will not delete an attachment on the 
harddrive, only out of a Remedy attachment field.  You can either do a run 
process that like "RUN PROCESS del \" or create a small batch 
file that you can call from a filter and pass the file name to it.

Another option would be to use Crystal Reports if you have them.  Crystal 
Server can send various format attachments (pdf, doc, xls) on a schedule or on 
an event (but it takes a kind of hokey work around to make events work).  If 
you have Crystal Reports but not Crystal Server you can use CRexporter 
(http://www.rainforestnet.com/crexport-download.htm).  It is a free tool that 
can run a Crystal reports, export it in various formats.  You can easly call it 
from a filter to run the report and email it.

HTH,
Jason

On Tue, Jul 15, 2008 at 1:50 PM, Reiser, John J <[EMAIL 
PROTECTED]> wrote:
Hello Listers,

ARS 6.3 Patch 21
MS SQL Server 2000
MS Windows 2000

Am I missing something basic? I have been asked to forward the Call Log
(Diary Field) along with a notification email as an attachment.
The only way I can think of doing this is to
1. Use a RUN PROCESS runmacro.exe which runs a report to save the diary
field to a text file.
2. Use a RUN PROCESS PERFORM-ACTION-ADD-ATTACHMENT 
\
3. Use the Attachment field in the filter action that loads and sends a
message from the AR System Email Messages form.

It doesn't need to be in one filter. It just has to be transparent to
the user and clean up after itself. RUN PROCESS
PERFORM-ACTION-DELETE-ATTACHMENT and delete the \

Am I on the right path or do it follow the twisty path into the gnarled
woods. go west


Thanks,

John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me


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the Answers Are"

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Private and confidential as detailed here: 
http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the 
link, please e-mail sender.

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Licensing Problem

[Mike Tuck]

I am trying to install a new Remedy Server 7.0.3 on MS Windows 2003 64 bit
and I am having a licensing problem, I cannot get the HOSTID.  When I select
the Licensing  link to open the form I get the following errors :

 

ARERR 8762 GETSERVERINFO Failed initialization values.

ARERR 623 Authentication failed

 

I noticed a problem with starting the service, it will not run when I select
"Run as a local system account" but it will run when I have it run as a
Domain User Account that belongs to the Domain Admin group.

 

I added the UserID to the local Administrator Group and gave it "Act as part
of the Operating System" and "Log on as a service" in the Local Security
Policy.  I also changed the default installation directory to d:\AR System,
otherwise the initial install is plain vanilla to this point.  

 

 

Mike Tuck

mailto:  [EMAIL PROTECTED]

 

 


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Re: arslist Digest - 16 Jul 2008 (#2008-301)

[Mike Tuck]

I requested password assistance/reset but I have not received any email.
Can somebody assist?

 

Mike Tuck

mailto: [EMAIL PROTECTED]

 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of arslist automatic digest system
Sent: Thursday, July 17, 2008 12:00 AM
To: [EMAIL PROTECTED]
Subject: arslist Digest - 16 Jul 2008 (#2008-301)

 

Skip repetitive navigational links




  L-Soft - Home of the LISTSERV mailing list manager
LISTSERV(R) 14.4 



arslist Digest - 16 Jul 2008 (#2008-301)


Table of contents:


*   Wrong AR server in email <>  link (2) 
*   Send a Diary Field as an <>  attachment. (2) 
*   Urgent position: Remedy <>  Developer in Switzerland 
*   AR System Vista compatible? <>  (2) 
*   ARERR-118 <>  
*   LDAP Integration with AR <>  Server 
*   UNSUBSCRIBED <>  

1.  Wrong AR server in email link

*   Re: Wrong AR server in email link
From: "Pierson, Shawn" <[EMAIL PROTECTED]> 
*   Re: Wrong AR server in email link
From: SUBSCRIBE arslist Melissa <[EMAIL PROTECTED]>

2.  Send a Diary Field as an attachment.

*   Re: Send a Diary Field as an attachment.
From: Jason Miller <[EMAIL PROTECTED]> 
*   Re: Send a Diary Field as an attachment.
From: "Reiser, John J" <[EMAIL PROTECTED]>

3.  Urgent position: Remedy Developer in Switzerland

*   Urgent position: Remedy Developer in Switzerland
From: drh-ssii <[EMAIL PROTECTED]>

4.  AR System Vista compatible?

*   AR System Vista compatible?
From: Rick Cook <[EMAIL PROTECTED]> 
*   Re: AR System Vista compatible?
From: patrick zandi <[EMAIL PROTECTED]>

5.  ARERR-118

*   ARERR-118
From: Chintan Shah <[EMAIL PROTECTED]>

6.  LDAP Integration with AR Server

*   LDAP Integration with AR Server
From: sivarama velicheti <[EMAIL PROTECTED]>

7.  UNSUBSCRIBED

*   UNSUBSCRIBED
From: "Lai, Canhai" <[EMAIL PROTECTED]>

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Re: Configuring notifications for tasks

[T. Dee]

I believe someone posted an answer to this same question a couple of days ago.

Ty


On 7/17/08, Schon, Stuart <[EMAIL PROTECTED]> wrote:
> Hi
>
> These notifications may be there or they may not be. I would start
> looking at the Notification engine. Note there is some *** awful
> workflow here.
>
> Check out (at a minimum) SYS:Notification Messages, NTE:SYS-Define NT
> Events, NTE:CFG Notification Events and filters on the 800 range ending
> in Chk and SetTag
>
> There is a lot there - good luck.
>
> I just spent a month mapping it all and generating more message types
> and it was not fun
>
>
> Regards
> Stuart Schon
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Guillermo Alfredo Torres
> Barron
> Sent: 2 July 2008 04:13
> To: arslist@ARSLIST.ORG
> Subject: Configuring notifications for tasks
>
> Hi dear listers
> We have a BMC ITSM 7 suite (Incident, Problem and Change Management), we
> want to send notifications when a task set a status Pending for example,
> with a special text and a some particular users
> I want to know if is possible configuring this in the foundation, or
> It's necessary development this notifications, I see that in the People
> form appear the next notifications for default
>
> Task Assigned
> Task Changed Status
>
> Thanks in advance
> Greetings from Mexico
>
>
>
> 
> ...
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> This e-mail is confidential and/or may contain privileged information.
> If you are not the addressee or authorized to receive this for the
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> other information herein, please advise the sender immediately by reply
> this e-mail and delete this e-mail and  its attachments.
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Re: Wrong AR server in email link

[T. Dee]

This just happened to me the other day and Remedy said this is a known
issue, but said it is NOT a bug.  They said there is a RFE submitted.
However, they had me go into the Mid Tier Configuration Web Utility and
click on 'AR Server Settings' and put the fully qualified domain name.  If
you are not sure what it is go onto the server and at the DOS prompt type
'nslookup' and this will give you the fully qualified domain name.

Hope this helps.

Ty



On 7/16/08, SUBSCRIBE arslist Melissa <[EMAIL PROTECTED]> wrote:
>
> **
> No, that is the beginning part of the URL which is working correctly.
>  Further in the URL is the actual AR Server name which doesn't match what I
> have in our mid-tier configuration.
>
> I'm going to try the filter suggestion that LJ suggested.
>
>
>
>
>   *"Pierson, Shawn" <[EMAIL PROTECTED]>*
> Sent by: "Action Request System discussion list(ARSList)" <
> arslist@ARSLIST.ORG>
>
> 07/16/2008 03:45 PM   Please respond to
> arslist@ARSLIST.ORG
>
>To
> arslist@ARSLIST.ORG  cc
>   Subject
> Re: Wrong AR server in email link
>
>
>
>
> **
> Perhaps I'm misunderstanding your problem, but couldn't you just go into
> the Admin tool and under Server Information, go to the Advanced tab and
> change the Email Notifications Web Path?
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *SUBSCRIBE arslist Melissa*
> Sent:* Wednesday, July 16, 2008 1:46 PM*
> To:* [EMAIL PROTECTED]
> Subject:* Wrong AR server in email link
>
> **
> We have two servers (both version 7.0.1 patch 5 on windows VMs) set up in a
> server group.  When email notifications are sent out, the AR Server part of
> the link has the server group alias and the domain.  There are two domains
> possible for our servers.  We added the Domain-Name paramter to the ar.cfg
> to force it to use the domain we need (which is the one configured in
> mid-tier).  It doesn't appear to be picking up the domain that we entered in
> the Domain-Name.  Does anyone know how we can for the email link (this is
> ootb box functionality for notifications in Service Desk) to have the domain
> name we want it to be instead of using the one on the application server?
>
> Thanks!
> Melissa __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
> Are" html___
>
> Private and confidential as detailed 
> *here*.
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Re: Send a Diary Field as an attachment.

[Dwayne Martin]

Way back when the world was young I submitted a suggestion to make the database 
diary field content readable to workflow.  I never heard anything about it.  
Maybe if more people requested it it might happen.  Or maybe there is some 
reason why it isn't a good idea.

Dwayne Martin
James Madison University

 Original message 
>Date: Wed, 16 Jul 2008 17:46:00 -0400
>From: "Reiser, John J" <[EMAIL PROTECTED]>  
>Subject: Re: Send a Diary Field as an attachment.  
>To: arslist@ARSLIST.ORG
>
>   **
>   Jason,
>   I also run simple .csv reports. I was looking for a
>   way to just dump one field from one record into one
>   attachment without the runmacro and the batch file
>   for cleaning the directory.
>   I was concerned about putting a large diary field
>   into the body of an email so I thought I'd use the
>   Attachment.
>
>   I guess I'll just have to grab that old set of
>   escalations and make them filters.
>
>   Thanks,
>
>
>   John J. Reiser
>   Software Development Analyst
>   Remedy Administrator/Developer
>   Lockheed Martin - MS2
>   The star that burns twice as bright burns half as
>   long.
>   Pay close attention and be illuminated by its
>   brilliance. - paraphrased by me
>
>
>
> 
>
>   From: Action Request System discussion list(ARSList)
>   [mailto:[EMAIL PROTECTED] On Behalf Of Jason
>   Miller
>   Sent: Wednesday, July 16, 2008 4:48 PM
>   To: arslist@ARSLIST.ORG
>   Subject: Re: Send a Diary Field as an attachment.
>   **
>   Hi John,
>
>   That sounds like pretty good solution.  I have done
>   something similar to automate emailing some basic
>   reports (csv files) natively with only Remedy and OS
>   commands.  One note on your clean up, running an
>   PERFORM-ACTION-DELETE-ATTACHMENT will not delete an
>   attachment on the harddrive, only out of a Remedy
>   attachment field.  You can either do a run process
>   that like "RUN PROCESS del \" or
>   create a small batch file that you can call from a
>   filter and pass the file name to it.
>
>   Another option would be to use Crystal Reports if
>   you have them.  Crystal Server can send various
>   format attachments (pdf, doc, xls) on a schedule or
>   on an event (but it takes a kind of hokey work
>   around to make events work).  If you have Crystal
>   Reports but not Crystal Server you can use
>   CRexporter
>   (http://www.rainforestnet.com/crexport-download.htm). 
>   It is a free tool that can run a Crystal reports,
>   export it in various formats.  You can easly call it
>   from a filter to run the report and email it.
>
>   HTH,
>   Jason
>
>   On Tue, Jul 15, 2008 at 1:50 PM, Reiser, John J
>   <[EMAIL PROTECTED]> wrote:
>
> Hello Listers,
>
> ARS 6.3 Patch 21
> MS SQL Server 2000
> MS Windows 2000
>
> Am I missing something basic? I have been asked to
> forward the Call Log
> (Diary Field) along with a notification email as
> an attachment.
> The only way I can think of doing this is to
> 1. Use a RUN PROCESS runmacro.exe which runs a
> report to save the diary
> field to a text file.
> 2. Use a RUN PROCESS PERFORM-ACTION-ADD-ATTACHMENT
> 
> \
> 3. Use the Attachment field in the filter action
> that loads and sends a
> message from the AR System Email Messages form.
>
> It doesn't need to be in one filter. It just has
> to be transparent to
> the user and clean up after itself. RUN PROCESS
> PERFORM-ACTION-DELETE-ATTACHMENT and delete the
> \
>
> Am I on the right path or do it follow the twisty
> path into the gnarled
> woods. go west
>
> Thanks,
>
> John J. Reiser
> Software Development Analyst
> Remedy Administrator/Developer
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as
> long.
> Pay close attention and be illuminated by its
> brilliance. - paraphrased
> by me
>
> 
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> "Where the Answers Are"
>
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People status other than enabled

[ITSM Support]

Hi List,

 

When I modify the people information like "people status--offline" or other
than enabled, still Requester (Customer) is able to create an incident
ticket.

Even Support person is also able to create a ticket for offline customer.

 

Has anyone faced this problem before and how was it resolved?

 

Thanks, 

 

Sandeep 

Vyom Labs Pvt. Ltd. 

An ISO 2 certified company. 

Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL 

Web : www.vyomlabs.com   


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AW: Integrating Crystal Enterprise 10 and MidTier

[Funk, Rudi]

Hi Brian,


Have checked some older notes and found:

http://crystalserver:8080/businessobjects/viewrpt.cwr?id=901&apsuser=Administrator&apspassword=&apsauthtype=secEnterprise&init=actx:connect

We were searching for calling managed reports instead on unmanaged to avoid a 
share between ars and crystal.
Think this test has worked for us, but is now not used. I do not really 
remember, but maybe the sequence of parameters is of importance (init at the 
end).

Best regards
Rudi


-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
Im Auftrag von Sokol, Brian
Gesendet: Montag, 14. Juli 2008 17:51
An: arslist@ARSLIST.ORG
Betreff: Re: Integrating Crystal Enterprise 10 and MidTier

Hi,

Our Crystal guys want me to use Crystal from Remedy by saving the report
on the Crystal server and calling a url from Remedy. So far it has not
worked. There are two pieces of info that have to be included in the url
that are not working - the user ID/password on the Crystal server and an
instance ID field on my Remedy form. Both are being ignored. Here is the
url we are trying to call:

http://crystalserver/crystal/enterprise/admin/en/viewrpt.cwr?id=33
71486&init=actx:connect&PROMPT0=$Instance
ID$+&apsuser=crystalID&apspassword=crystalPassword&apsauthtype=secEnterp
rise">Print Report


Has anyone launched a Crystal report this way? When I launch this url it
still prompts me for the Instance ID, Crystal ID and password.

Thanks,
Brian

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris
Sent: Tuesday, July 08, 2008 1:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Integrating Crystal Enterprise 10 and MidTier

Hi Brian,
The ARWebReport viewer seems to be a cut down version of the mid-tier
that provides an interface to the crystal report server only. It can be
installed separately from the mid-tier and as I understand it, is
designed normally to be installed on the server with Crystal on it. In
your case I think you would like to connect the mid-tier directly to
Crystal. I haven't tried this scenario with the current version of the
mid-tier though I have done it with earlier versions of the mid-tier and
Crystal (pre the ar webreport viewer option). I will try it out for you
and let you know how successful I am. As I mentioned it may help resolve
an issue I am having with access to the crystal report server via a
proxy server.

I'll give you an update in the next 24 hours if you are interested.

Thanks,

Rod Harris

-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Sokol,
Brian
Sent: Tue 8/07/2008 11:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Integrating Crystal Enterprise 10 and MidTier
 
Thanks Rod,

What exactly is the ARWebReport Viewer and do I need it? I want to
change as little as possible on the Crystal server and keep the reports
on the Mid Tier server (if possible).

Brian 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris
Sent: Tuesday, July 08, 2008 11:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: Integrating Crystal Enterprise 10 and MidTier

Hi Brian,

Sorry, I guess you want to have nothing at all on your crystal server
except the virtual directory. In my case I have installed the report
viewer on the crystal server therefore no virtual directory is needed.
The crystal server is remote from the mid-tier and the remedy server but
there is the ARWebReport Viewer on it (perhaps not remote in the sense
of the word the guide means).

I will try setting things up the way you mentioned and get back to you
if you like. The virtual directory method may solve some issues that I'm
having with users that go through a proxy server. 

The mid-tier guide is a little confusing in the way it tries to cover
all the different options for setting up Crystal Enterprise Server and
mid-tier combinations. The bottom line is that the mid-tier needs to put
report files on the file system of the crystal server. It can do this by
being local or via a virtual directory. The mid-tier on crystal doesn't
have to be the same mid-tier as your main mid-tier it can be the
stripped down report only version that talks to the main mid-tier. 

Does this make more sense? Sorry about confusing you earlier.

Rod Harris





-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Sokol,
Brian
Sent: Tue 8/07/2008 8:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Integrating Crystal Enterprise 10 and MidTier
 
Hi Rod,
 
You sure this is for Crystal 10 on a remote server? Page 177 of the Mid
Tier Admin guide says you need to create a virtual directory. Also
support sent me a video last night and in it they create a virtual
directory. I just want to know exactly what the Crystal Admin needs to
do so I do not have to go back to them.
 
Brian



From: A

Re: Escalations are not firing

[ITSM Support]

Hi Atul,

 

Please check your server time is exactly same or not, what you are putting
in time criteria. Because some time your machine time (admin tool) is
different from your Remedy Server time.

 

Hope this helps... 

 

Regards, 

 

Sandeep 

Vyom Labs Pvt. Ltd. 

An ISO 2 certified company. 

Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL 

Web: www.vyomlabs.com   

 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Atul Vohra
Sent: Monday, June 30, 2008 6:35 PM
To: arslist@ARSLIST.ORG
Subject: Escalations are not firing

 

Hi All,

 

Escalations on our Solaris ARS 6.3 system are not firing. I verified that
'Disable Escalations' is NOT checked. I have escalations being logged and
found that when I check / uncheck the 'Disable Escalations' option, few
escalations are processed and then nothing shows up in the log file. There
is no error in arerror.log either.

Tried restarting arsystem still same results -- Is there anything that I can
check...

 

 

Thanks

Atul

 


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Re: Remedy Alert

[Matt Worsdell]

You are bypassing the ARSystem Server hence why it does not work. SQL
Statements are great for updating records when you do not wish to trigger
workflow, hence the symptom you are experiencing.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Saravanan Palaniappan
Sent: 17 July 2008 10:51
To: arslist@ARSLIST.ORG
Subject: Remedy Alert

 

Hi all,

I am currently trying to get a remedy alert pop up by inserting a SQL
statement to Alert events form.I see that a record has been pushed to that
particular form .

When I open the remedy alert I am still able to see the message. I am half
way down on what I am trying to get.

 

But the problem is that I am not able to get the pop up. Via remedy filter
puish fields  I am able to achieve and whay not via Sql insert?

Please provide your lights on that..

 

Thanks & Regards

Saravanan Palaniappan

ITSM

 

"To teach and to learn, to laugh and make others laugh.  This is my purpose.
Any day I don't do this was not worth the time it took to get through it."

 



This message, including any attachments, contains confidential information
intended for a specific individual and purpose, and is intended for the
addressee only. Any unauthorized disclosure, use, dissemination, copying, or
distribution of this message or any of its attachments or the information
contained in this e-mail, or the taking of any action based on it, is
strictly prohibited. If you are not the intended recipient, please notify
the sender immediately by return e-mail and delete this message.

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
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Remedy Alert

[Saravanan Palaniappan]

Hi all,

I am currently trying to get a remedy alert pop up by inserting a SQL
statement to Alert events form.I see that a record has been pushed to
that particular form .

When I open the remedy alert I am still able to see the message. I am
half way down on what I am trying to get...

 

But the problem is that I am not able to get the pop up. Via remedy
filter puish fields  I am able to achieve and whay not via Sql insert?

Please provide your lights on that

 

Thanks & Regards

Saravanan Palaniappan

ITSM

 

"To teach and to learn, to laugh and make others laugh.  This is my
purpose.  Any day I don't do this was not worth the time it took to get
through it."

 



 

This message, including any attachments, contains confidential information 
intended for a specific individual and purpose, and is intended for the 
addressee only. Any unauthorized disclosure, use, dissemination, copying, or 
distribution of this message or any of its attachments or the information 
contained in this e-mail, or the taking of any action based on it, is strictly 
prohibited. If you are not the intended recipient, please notify the sender 
immediately by return e-mail and delete this message.

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AW: Integrating Crystal Enterprise 10 and MidTier

[Funk, Rudi]

Hi,

with Crystal 10 Remedy uses URL Reporting on unmanaged reports. Probably this 
goes via the guest account in Crystal. So you may check this account and its 
password. I do not know if you may specify the account within the url given 
from the report type run expression.

For Crystal Server XI and BOXI such URL Reporting is no more supported. 
Therefore Remedy introduced the AR Web Reporting application.

Best Regards
Rudi


-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
Im Auftrag von Sokol, Brian
Gesendet: Mittwoch, 16. Juli 2008 20:47
An: arslist@ARSLIST.ORG
Betreff: Re: Integrating Crystal Enterprise 10 and MidTier

** 
I don't think so. I am being prompted by Crystal and have to log on with an 
account that was created for me in Crystal. As for the parameter field no I 
don't want to be prompted. How do I get the report to run and display info from 
the currently selected record?



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Shafqat Ayaz
Sent: Wednesday, July 16, 2008 2:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Integrating Crystal Enterprise 10 and MidTier


** 
Brian

the login prompt is from the ODBC source, you need to configure that properly, 
generally you should be able to save the user name and password for the ODBC 
connection, and Crystal will not prompt you.

Regarding the second bit, a parameter field is  supposed to  prompt you, that 
is the whole idea of having a parameter field. If you don't want to be prompted 
for the parameter field, remove it from the header.

hope this helps

 

shafqat

--- On Wed, 7/16/08, Benedetto Cantatore <[EMAIL PROTECTED]> wrote:


From: Benedetto Cantatore <[EMAIL PROTECTED]>
Subject: Re: Integrating Crystal Enterprise 10 and MidTier
To: arslist@ARSLIST.ORG
Date: Wednesday, July 16, 2008, 6:55 PM


** 
In my current setup I don't have a Crystal server, so I'm not sure if 
this would work for you... but I'd try editing the ODBC driver on the Crystal 
server (should be a system and not a user ODBC) and modify it to contain, 
server, valid id/password.  Despite that it may still prompt, but its worth a 
try I think.
 
Ben Cantatore
Remedy Manager
(914) 457-6209
 
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


>>> [EMAIL PROTECTED] 07/16/08 12:56 PM >>>

** 
Ok I got this fixed. BMC gave me some new info to post into the Run 
field in the Report Type form. Now that I can at least get the report to run I 
am having a problem getting the results I need (sorry I do not know Crystal at 
all). When the AL runs it is prompting for an ID and password on the crystal 
server. Is there any way to prevent this? How can I pass along those 
credentials?
 
The other problem is getting the report to display the correct info. I 
have a unique Instance ID field in my form. The report actually contains two 
reports, header info and details (one to many tables). I added the Instance ID 
field as a Parameter field in Crystal and I am also being prompted for it. The 
report runs OK if I type in the user id, password and instance id but I need to 
automate this.
 
Can someone please steer me in the right direction.
 
Thanks



From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
PROTECTED] On Behalf Of Tony Worthington
Sent: Tuesday, July 15, 2008 2:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Integrating Crystal Enterprise 10 and MidTier


** 
>Exception while trying to find plugin "Report" in the server 
"corpnyremedy" Throw Error - 9394 

Do you have the report plugin listed in ar.conf/cfg for the 
corpnyremedy server? 

Plugin: reportplugin.dll/.so 

You should also be able to bump up plugin logging and see if the server 
is loading it. 

*/ARDBC   Plug-In Loaded: ARSYS.ARDBC.REPORT version 3 
*/ARPluginSetPropertiesundefined 
*/ARPluginInitialization   defined 
*/ARPluginTermination  defined 
*/ARPluginCreateInstance   defined 
*/ARPluginDeleteInstance   defined 
*/ARPluginEventundefined 
*/ARDBCCreateEntry defined 
*/ARDBCGetEntrydefined 
*/ARDBCSetEntrydefined 
*/ARDBCDeleteEntry defined 
*/ARDBCGetEntryBLOBundefined 
*/ARDBCGetListEntryWithFields  defined 
*/ARD