Re: I can't get my pre-fetch Configuration to work (Mid-Tier 7.1.0)
Hi John, Please keep in mind following conditions, while working with the prefetchConfig.xml file. * The prefetchConfig.xml file must be specified as UTF-8. When editing the file, do not alter the UTF-8 information. * Do not change the name of the prefetchConfig.xml file. * If you flush the cache in the Configuration Tool, any prefetched forms you specified beforehand are flushed from the memory cache. The prefetch process is performed again for these forms the next time the web server is restarted. * If you specified an invalid form name (for example, if a form name is misspelled or a form does not exist on the specified server), that form will not be prefetched. The mid tier log notes the names of forms that were not prefetched. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Tuesday, July 29, 2008 6:14 PM To: arslist@ARSLIST.ORG Subject: I can't get my pre-fetch Configuration to work (Mid-Tier 7.1.0) I am having an issue with Mid-Tier Pre-fetch: I have Cache Persistence Enabled and I have Perform Check disabled for better performance. I am trying to get the Pre-fetch Configuration to work for my Mid-Tier 7.1.0. I am trying to prefetch the main forms in ITSM as a test. The homepage is hanging got a lot longer than if I didn't have pre-fetch enabled. All form names are OOB and have not been changed. Is there something wrong with my Pre-Fetch Configuration file? Prefetch Configuration (Link to the xsd file): ?xml version=1.0 encoding=UTF-8 standalone=no? midtier-prefetch-config xmlns=http://www.bmc.com/remedy/midtier/midtier; prefetch-user user-namejbilinski/user-name localeen_US/locale prefetch-server server-namejmd-phb-remd03/server-name prefetch-form form-nameHome Page/form-name /prefetch-form prefetch-form form-nameHPD:Help Desk/form-name /prefetch-form prefetch-form form-nameHPD:Incident Management Console/form-name /prefetch-form prefetch-form form-nameCHG:Change Management Console/form-name /prefetch-form prefetch-form form-nameCHG:Infrastructure Change/form-name /prefetch-form prefetch-form form-namePBM:Problem Management Console/form-name /prefetch-form prefetch-form form-namePBM:Problem Investigation/form-name /prefetch-form prefetch-form form-nameTMS:Task/form-name /prefetch-form /prefetch-server /prefetch-user /midtier-prefetch-config John Bilinski Operations Services Staff OSS Remedy System DBA Contractor (CSC) 202.305.3202 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Performance improvement
Thank you very much :) Do you have a summary or document of this class ? There is no scheduled classes avilable :( Best Regards, sharon mamon-meged AR System administrator phone : 972-3-9165229 moblie : 050-9165229 Carey Matthew Black [EMAIL PROTECTED] To COM arslist@ARSLIST.ORG Sent by: Action cc Request System discussionSubject list(ARSList)Re: Performance improvement [EMAIL PROTECTED] ORG 29/07/2008 14:23 Please respond to [EMAIL PROTECTED] RG sharon mamon-meged, http://services.bmc.com/education/register/default.cfm Course Title = BMC Remedy AR System 7.x: Performance Tuning and Troubleshooting ... etc... etc... pick how you want to take the class ( online, or in a classroom...) Pay for the class.. etc.. ( looks like about $1300 USD currently) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Tue, Jul 29, 2008 at 6:59 AM, Sharon-Michal Mamon-Meged [EMAIL PROTECTED] wrote: Thank you for your mail :) Where can i find this class ? Best Regards, sharon mamon-meged AR System administrator phone : 972-3-9165229 moblie : 050-9165229 Carey Matthew Black [EMAIL PROTECTED] To COM arslist@ARSLIST.ORG Sent by: Action cc Request System discussionSubject list(ARSList)Re: Performance improvement [EMAIL PROTECTED] ORG 29/07/2008 13:54 Please respond to [EMAIL PROTECTED] RG sharon mamon-meged and/or SriSamSri Appecherla, There is a whole class that BMC offers that is dedicated to this problem. BMC Remedy AR System 7.x: Performance Tuning and Troubleshooting. It is one of the best classes that they offer. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. snip On Mon, Jul 28, 2008 at 9:47 PM, sam appecherla [EMAIL PROTECTED] wrote: ** Hi, Can you please suggest me some performance improving tips in Remedy? Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Performance improvement
You can start looking here: http://services.bmc.com/education/register/class_details.cfm?orgin=CustomerIDc=38cid=90179596.0, at the bottom of the page you will find links to public classes in the U.S. and around the world. Bill -- From: Sharon-Michal Mamon-Meged [EMAIL PROTECTED] Sent: Tuesday, July 29, 2008 11:33 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Performance improvement Thank you very much :) Do you have a summary or document of this class ? There is no scheduled classes avilable :( Best Regards, sharon mamon-meged AR System administrator phone : 972-3-9165229 moblie : 050-9165229 Carey Matthew Black [EMAIL PROTECTED] To COM arslist@ARSLIST.ORG Sent by: Action cc Request System discussionSubject list(ARSList)Re: Performance improvement [EMAIL PROTECTED] ORG 29/07/2008 14:23 Please respond to [EMAIL PROTECTED] RG sharon mamon-meged, http://services.bmc.com/education/register/default.cfm Course Title = BMC Remedy AR System 7.x: Performance Tuning and Troubleshooting ... etc... etc... pick how you want to take the class ( online, or in a classroom...) Pay for the class.. etc.. ( looks like about $1300 USD currently) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Tue, Jul 29, 2008 at 6:59 AM, Sharon-Michal Mamon-Meged [EMAIL PROTECTED] wrote: Thank you for your mail :) Where can i find this class ? Best Regards, sharon mamon-meged AR System administrator phone : 972-3-9165229 moblie : 050-9165229 Carey Matthew Black [EMAIL PROTECTED] To COM arslist@ARSLIST.ORG Sent by: Action cc Request System discussionSubject list(ARSList)Re: Performance improvement [EMAIL PROTECTED] ORG 29/07/2008 13:54 Please respond to [EMAIL PROTECTED] RG sharon mamon-meged and/or SriSamSri Appecherla, There is a whole class that BMC offers that is dedicated to this problem. BMC Remedy AR System 7.x: Performance Tuning and Troubleshooting. It is one of the best classes that they offer. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. snip On Mon, Jul 28, 2008 at 9:47 PM, sam appecherla [EMAIL PROTECTED] wrote: ** Hi, Can you please suggest me some performance improving tips in Remedy? Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Any genius idea to consolidate 2 or more def files ??
Hi list I have a typical problem here. I need to consolidate lets say 5 def files and want to make 1 def file out of that. Any my new def file should contain all the latest changes... *Illustration Some of the object are in repetition in the 5 def files. I need to make sure the consolidated def file should contain the latest one. lets say def1 contain object A and object A again repeated in def3 and def5. Now my consolidated def should contain the def5 changes.. NB:: Concatenating all the def files will have this work flow 3 times in the new def file. Will ARSystem take care to take the latest one ?? *ARS 7.0 Oracle 10G NO ITSM* *Thanks and Regards, Ganga Prasad Pattnaik, ( Remedy Skilled Professional ) - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: AD: Performance improvement
I agree, the PTT class is very good, and much of the ARS7.x content will still apply for previous versions. The fast and list ports can be configured from the Admin Tool - Server Information - Server Ports and Queues (or from User Tool with ARS 7.1). Use with the thread logging to see how many you need. Setting too many may reduce the performance. The PTT class covers all this in detail. You may also like to download and try an evaluation of Abydos Analyser. The latest release now has performance analysis tools including 'Unindexed searches' and 'Unqualified searches'. Tuning these queries can make a huge difference to your application performance. Webex demos also available on request. Kind Regards Jonathan Young cid:image001.gif@01C8CCB6.4E7C9200 http://www.abydos-workflow.com/ www.abydos-workflow.com Tel: +44 (0)1582 400127 http://www.abydos-workflow.com/ Abydos Analyser is the quickest way to analyse, document, edit and graphically present workflow rules within BMCRemedy applications. http://www.abydos-workflow.com/ Abydos Designer enables effective design, management and automated deployment of business processes into BMC Remedy applications. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are image001.gif
Force Language settings to English
Hi, We have recently migrated to Remedy ARS version 7.0.1 on HP UNIX and wanted to go to the Web access interface via Mid-tier. My question concern the language settings, is there a way to force the locale language to English... If I'm using Firefox for example, ARS is taking the language configured for the browser, so the login page is in french in my case and also for each form the web tool bar associated is also in French.. I have noticed that we can change this settings per user in the AR System User Preference schema but I was wondering if we can setup that per default directly on the server itself so that only English is used independently from the browser language settings. Thanks Regards ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Any genius idea to consolidate 2 or more def files ??
Ganga, I have not tested this... but it is my understanding that the Admin tool would take the _last_ (not newest) version of the object from the file. ( Think tar file.) However, if you parse the file then your code should be able to make this a trivial job of this. ( And I even think this task would not be that hard to do.) Every object starts with a ^begin [schema|active link|filter|escalation|container|...]$ and ends with an ^end$. The first line like ^ timestamp : epoch_seconds_value_here$ after the begin marker is the time that the object was _last changed_. So if your script can keep track of the largest integer It finds for each object then pull it should be the merged files as you want. HTH. But personally I would take a very different tact to the problem. ( There are some down sides to this approach, but I think it makes more sense too.) Step 1) I would create one packing list and then export all the objects at the same time. ( Your developer(s) can do this.) Step 2) Test the packing list functionality. (Testing group can do that) Step 2a) If the tests fail return to Step1.( file that was delivered needs fixed) Step 3) Since the test worked... deploy the file to production. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Jul 30, 2008 at 3:30 AM, Ganga Prasad [EMAIL PROTECTED] wrote: ** Hi list I have a typical problem here. I need to consolidate lets say 5 def files and want to make 1 def file out of that. Any my new def file should contain all the latest changes... Illustration Some of the object are in repetition in the 5 def files. I need to make sure the consolidated def file should contain the latest one. lets say def1 contain object A and object A again repeated in def3 and def5. Now my consolidated def should contain the def5 changes.. NB:: Concatenating all the def files will have this work flow 3 times in the new def file. Will ARSystem take care to take the latest one ?? ARS 7.0 Oracle 10G NO ITSM Thanks and Regards, Ganga Prasad Pattnaik, ( Remedy Skilled Professional ) - __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Force Language settings to English
Pascal, I am not sure what you meant by default directly on the server itself... but I am sure that if you tried hard enough you could find the JavaScript that the browser is using to determine the language that the browse is using and then short cut it to always return the right value for English. However, I think a much more sustainable approach is to add User Preference records for all of your users and set the Language settings there. This way you maintain the data and do not have to much with the vendor supplied code at all. ( And set your Mid-Tier to use the preference server where your maintaining that data. I also have to mention that I HOPE that the preference record setting would be used over any browser detection value, but I have not verified that behavior.) Hope that helps. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Jul 30, 2008 at 6:49 AM, Tournier, Pascal [EMAIL PROTECTED] wrote: ** Hi, We have recently migrated to Remedy ARS version 7.0.1 on HP UNIX and wanted to go to the Web access interface via Mid-tier. My question concern the language settings, is there a way to force the locale language to English... If I'm using Firefox for example, ARS is taking the language configured for the browser, so the login page is in french in my case and also for each form the web tool bar associated is also in French.. I have noticed that we can change this settings per user in the AR System User Preference schema but I was wondering if we can setup that per default directly on the server itself so that only English is used independently from the browser language settings. Thanks Regards ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Hot Backup Servers
Hello Ben, We are using Hot Backup licenses for our Active - Passive Remedy Cluster. We are running Windows 2003 and have a MS Cluster of two servers running Remedy on a virtual node. We have the Hot Backup Lic. assigned to the passive server when the active server failover the passive server utilizes the Hot Backup Lic. When the Production server is restored or errors are cleared we switch back to our production licenses. The two servers share the same MS SQL database. Hope this helps, Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drake Sent: Tuesday, July 29, 2008 10:13 To: arslist@ARSLIST.ORG Subject: Re: Hot Backup Servers ** Couldn't you get a hot backup license for the server, and put it in the db? It'd be there not in use until it was needed after a failover. Otherwise you might have to make applying the license part of the failover procedure. -d On Mon, Jul 28, 2008 at 12:38 PM, Benjamin Trimmer [EMAIL PROTECTED] wrote: ** Who has implemented a hotbackup server in a 7.x environment? In 6.3 and prior, it was relatively simple (license-wise) since the licenses were in a file, and not the database. How does, or what is the best way, it should work in a 7 environment since the licenses are not in the database? We thought of having a seperate standby database instance that would get updated via a SQL transaction log. The problem, however, is that if the PRD system went down, we'd have to do something with the license to get it to work. Thoughts? Ideas? Thanks, Ben Trimmer * * * * * * * * * * * * * * * * * * * * * * * * * IMPORTANT NOTICE* * * * * * * * * * * * * * * * * * * * * * * * * Unless otherwise indicated or obvious from the nature of the transmittal, the information contained in this email message is CONFIDENTIAL information intended for the use of the individual or entity named herein. If the reader of this message is not the intended recipient, or the employee or agent responsible to deliver it to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please immediately notify the sender using the above contact information or by return email and delete this message and any copies from your computer system. Thank you. __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Syncing two forms in two different servers for failover
Distributive Server Option (DSO) is your Firewalls allow it. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ravi Sent: Tuesday, July 29, 2008 11:51 To: arslist@ARSLIST.ORG Subject: Syncing two forms in two different servers for failover Hi: I have one remedy server in production and another as a cold stanby in a different location. I have the same form in both servers. Is there anyway to keep the data on this form in the two server identical including the REQUEST_ID for the form? Maybe synced up to the last hour ? Can I just copy the data in T, H and B tables every hour from the production to the standby server maybe once every hour. Thanks Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: I can't get my pre-fetch Configuration to work (Mid-Tier 7.1.0)
Thank you! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ITSM Support Sent: Wednesday, July 30, 2008 2:30 AM To: arslist@ARSLIST.ORG Subject: Re: I can't get my pre-fetch Configuration to work (Mid-Tier 7.1.0) ** Hi John, Please keep in mind following conditions, while working with the prefetchConfig.xml file. * The prefetchConfig.xml file must be specified as UTF-8. When editing the file, do not alter the UTF-8 information. * Do not change the name of the prefetchConfig.xml file. * If you flush the cache in the Configuration Tool, any prefetched forms you specified beforehand are flushed from the memory cache. The prefetch process is performed again for these forms the next time the web server is restarted. * If you specified an invalid form name (for example, if a form name is misspelled or a form does not exist on the specified server), that form will not be prefetched. The mid tier log notes the names of forms that were not prefetched. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Tuesday, July 29, 2008 6:14 PM To: arslist@ARSLIST.ORG Subject: I can't get my pre-fetch Configuration to work (Mid-Tier 7.1.0) I am having an issue with Mid-Tier Pre-fetch: I have Cache Persistence Enabled and I have Perform Check disabled for better performance. I am trying to get the Pre-fetch Configuration to work for my Mid-Tier 7.1.0. I am trying to prefetch the main forms in ITSM as a test. The homepage is hanging got a lot longer than if I didn't have pre-fetch enabled. All form names are OOB and have not been changed. Is there something wrong with my Pre-Fetch Configuration file? Prefetch Configuration (Link to the xsd file): ?xml version=1.0 encoding=UTF-8 standalone=no? midtier-prefetch-config xmlns=http://www.bmc.com/remedy/midtier/midtier; prefetch-user user-namejbilinski/user-name localeen_US/locale prefetch-server server-namejmd-phb-remd03/server-name prefetch-form form-nameHome Page/form-name /prefetch-form prefetch-form form-nameHPD:Help Desk/form-name /prefetch-form prefetch-form form-nameHPD:Incident Management Console/form-name /prefetch-form prefetch-form form-nameCHG:Change Management Console/form-name /prefetch-form prefetch-form form-nameCHG:Infrastructure Change/form-name /prefetch-form prefetch-form form-namePBM:Problem Management Console/form-name /prefetch-form prefetch-form form-namePBM:Problem Investigation/form-name /prefetch-form prefetch-form form-nameTMS:Task/form-name /prefetch-form /prefetch-server /prefetch-user /midtier-prefetch-config John Bilinski Operations Services Staff OSS Remedy System DBA Contractor (CSC) 202.305.3202 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Column Technologies is Seeking Contractor for a San Antionio, TX based project- 2 + months
We are seeking a Senior Remedy Consultant to run ITSM 7 workshops onsite. If you're interested, please email your rate, availability and resume as a PDF or MS Word document to [EMAIL PROTECTED] TE is not included in the rate- you will bill us separately for that. The duration is 2 + months and it can start in mid - late August Thanks! Melissa Wish Corporate Recruiter Column Technologies, Inc. Home Office: 718-399-2136 Cell/Evenings: 917-748-7104 E-Fax: 646-349-3799 Email: [EMAIL PROTECTED] www.columnit.com BMC Remedy Partner of the Year 2000 - 2004 BMC Solution Partner of the Year 2004 - 2006 BMC Fastest Growing Worldwide Partner - 2006 Inc. 500 Fastest Growing Private Companies - 2006 BMC 2007 Americas and Worldwide Top Solution Provider __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
FW: Remedy Developer Position Open for Immediate Fill!!!!
Chrystol Norton-Quick Recruiter GSAC Global Staffing and Consulting, LLC 410-772-7832 Columbia, MD office 410-772-7831 fax www.gsacgroup.com From: Chrystol Norton-Quick [mailto:[EMAIL PROTECTED] Sent: Tuesday, July 29, 2008 5:01 PM To: 'arslist@ARSLIST.ORG' Subject: FW: Remedy Developer Position Open for Immediate Fill Good afternoon all! I have a Remedy Developer position open. This position is contracted for 3 months with the possibility of going permanent. It includes 100% travel, which is covered by the company and it pays well. It is with a large government contractor and the candidate needs an Active Secret clearance. If you know anyone who is interested, please contact me as soon as possible. When does it start? ASAP!!! (as soon as we can fill it) Where (city, state) is it? This position requires 100 % travel to Oklahoma City (thru August), then travel to Hanscom AFB (Boston, MA) for 2 wks for TO validation/acceptance testing, and travel to Langley AFB (Norfolk, VA) for installation (3-6 wks). Depending on schedule slips and physical readiness, this person may also be tasked with installation at Peterson AFB (Colorado Springs, CO) for 3-6 wks. What is the nature of the work (beyond Remedy Development)? Remedy Developer/Engineer will be responsible for developing, documenting, and maintaining both standard ITSM systems and government developed custom applications in an Air Force environment. The application development is for an enterprise environment and will be implemented using high availability and fault-tolerant methods. The developer will be responsible for managing a small team of engineers to develop the applications as well as the environment to ensure a highly available system is available to the Air Force customer. The candidate selected will be part of a technical engineering team designing, configuration, testing and implementation I-NOSC Situational Awareness System. All my best, Chrystol NO RECRUITERS PLEASE ! Chrystol Norton-Quick Recruiter GSAC Global Staffing and Consulting, LLC 410-772-7832 Columbia, MD office 410-772-7831 fax www.gsacgroup.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Is there Javascript Code for Spell Check for Mid-tier that works with Version 7?
Question: I have some JavaScript code that worked for mid-tier 6.3 but for some reason is giving me the error Caught exception: Automation server can't create object when I executed the an active link run process on the Mid-Tier 7.1.0. I got the code off a KB on Remedy's website but I could not find any version 7 KB's about this. It worked in version 6why not 7? Does any one know a script for Spell Check in Mid-Tier 7.1.0 or where to find one? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
adding field to overview console and field type
I’m trying to get the HPD:Help Desk field Service Type (100099) values to be displayed on the Overview Console. I’ve been successful with fields that were already on SHR:ARDBC_OverviewConsoleTemplate such as Assignee and Assignee group, but not with this one. Added field Service Type (100099) to the SHR:ARDBC_OverviewConsoleTemplate. Field is Read/Write Display Type is Edit Field Name is Service Type DB ID is set to 100099 Permissions are Public - View and General Access - Change Allow Any Users to Submit is checked. Added same as above to SHR:ARDBC_OverviewConsole In SHR:ARDBCFields I have added the following: Field ID: 100099 Form GUID: MAINHELPDESK Vendor Field ID: 100099 In SHR:OverviewConsole z2TH_ConsolidateTable1 Table/Tree Properties I’ve added the Service Type field to the ‘Field as Colunn’ section. The properties of the column are: Display Type: Read Only Not Hidden DB ID: 105602 Name: Column 4 Permissions: Public I stopped and restarted the BMC ARS service and there is no data displayed in the column. I see one thing that may cause this. On the HPD: Help Desk form this field is a drop-down field and I've made it a character field on the two 'OverviewConsole' forms. Would this cause my problem? If so, can I give a different (unused) DB ID to the field and then delete it from the form? Reading the Forms and Objects manual I think if I delete the field as it is now, I will delete it and all data from the HPD:Help Desk form as well. I cannot add this field as a drop-down field with the same DB ID as the character field. Thanks much, Christine ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Is there Javascript Code for Spell Check for Mid-tier that works with Version 7?
More information: I am using IE 6 with no change of using Firefox (I only wish)! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Wednesday, July 30, 2008 10:21 AM To: arslist@ARSLIST.ORG Subject: Is there Javascript Code for Spell Check for Mid-tier that works with Version 7? Question: I have some JavaScript code that worked for mid-tier 6.3 but for some reason is giving me the error Caught exception: Automation server can't create object when I executed the an active link run process on the Mid-Tier 7.1.0. I got the code off a KB on Remedy's website but I could not find any version 7 KB's about this. It worked in version 6why not 7? Does any one know a script for Spell Check in Mid-Tier 7.1.0 or where to find one? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: adding field to overview console and field type
Did you add a record to SHR:ARDBCFields ? You need to create a record for each ticket type you want to track - TSK, CHG and INC. Ty On Wed, Jul 30, 2008 at 1:51 AM, Christine [EMAIL PROTECTED] wrote: I'm trying to get the HPD:Help Desk field Service Type (100099) values to be displayed on the Overview Console. I've been successful with fields that were already on SHR:ARDBC_OverviewConsoleTemplate such as Assignee and Assignee group, but not with this one. Added field Service Type (100099) to the SHR:ARDBC_OverviewConsoleTemplate. Field is Read/Write Display Type is Edit Field Name is Service Type DB ID is set to 100099 Permissions are Public - View and General Access - Change Allow Any Users to Submit is checked. Added same as above to SHR:ARDBC_OverviewConsole In SHR:ARDBCFields I have added the following: Field ID: 100099 Form GUID: MAINHELPDESK Vendor Field ID: 100099 In SHR:OverviewConsole z2TH_ConsolidateTable1 Table/Tree Properties I've added the Service Type field to the 'Field as Colunn' section. The properties of the column are: Display Type: Read Only Not Hidden DB ID: 105602 Name: Column 4 Permissions: Public I stopped and restarted the BMC ARS service and there is no data displayed in the column. I see one thing that may cause this. On the HPD: Help Desk form this field is a drop-down field and I've made it a character field on the two 'OverviewConsole' forms. Would this cause my problem? If so, can I give a different (unused) DB ID to the field and then delete it from the form? Reading the Forms and Objects manual I think if I delete the field as it is now, I will delete it and all data from the HPD:Help Desk form as well. I cannot add this field as a drop-down field with the same DB ID as the character field. Thanks much, Christine ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Data Type Mismatch Error on Importing data from CSV file to CMDB Classes
Dear Listers, I am trying to import data from a csv file into the Computer system class in CMDB 2.1.0 p002. In doing this when I run the data exchange, I get the following errors. The csv file was created from a remedy application report feature. When I check the field type in the Computer System class and in the csv file, they all are character fields. When I run the exchange, AIE wrote the following error messages while trying to import the data into CMDB. Even Date fields in the CSV are stored as Character fields. Any idea why I get this error message and how should I overcome this problem? AR Server 7.1.0 p002 MS SQL 7 Windows 2003 CMDB 2.1.0 p002 AIE 7.1.0 p003 Regards Satya [Wed Jul 30 2008 10:01:58.1390] - TID: 001 STSScheduled Only mode [Wed Jul 30 2008 10:01:58.1860] - TID: 001 STSStartDataHandlers: Connection established to both AR/CMDB and vendor application. [Wed Jul 30 2008 10:01:58.8110] - TID: 001 ERR*** Field Mapping Error for Serial Number *** [Wed Jul 30 2008 10:01:58.8110] - TID: 001 ERR-- Data type undefined [Wed Jul 30 2008 10:01:58.8110] - TID: 001 ERR*** Field Mapping Error for Inventory CI Name *** [Wed Jul 30 2008 10:01:58.8110] - TID: 001 ERR-- Data type undefined [Wed Jul 30 2008 10:01:58.8110] - TID: 001 ERR*** Field Mapping Error for Asset Tag *** [Wed Jul 30 2008 10:01:58.8110] - TID: 001 ERR-- Data type undefined [Wed Jul 30 2008 10:01:58.8110] - TID: 001 ERR*** Field Mapping Error for Live Date *** [Wed Jul 30 2008 10:01:58.8110] - TID: 001 ERR-- Data type undefined [Wed Jul 30 2008 10:01:58.8110] - TID: 001 ERR*** Field Mapping Error for Delivery Date *** [Wed Jul 30 2008 10:01:58.8110] - TID: 001 ERR-- Data type undefined [Wed Jul 30 2008 10:01:58.8110] - TID: 001 ERR*** Field Mapping Error for Server Role *** [Wed Jul 30 2008 10:01:58.8110] - TID: 001 ERR-- Data type undefined [Wed Jul 30 2008 10:01:58.8110] - TID: 001 ERR*** Field Mapping Error for Installation Date *** [Wed Jul 30 2008 10:01:58.8110] - TID: 001 ERR-- Data type undefined [Wed Jul 30 2008 10:01:58.8110] - TID: 001 ERR*** Field Mapping Error for Heat Rating *** [Wed Jul 30 2008 10:01:58.8110] - TID: 001 ERR-- Data type undefined [Wed Jul 30 2008 10:01:58.8110] - TID: 001 ERR*** Error: Validation of rules failed. No data exchange will start until the problem is fixed. [Wed Jul 30 2008 10:01:58.8110] - TID: 001 STSStopDataHandlers: Disconnected from both AR/CMDB and Vendor application. -- Thanks Regards Satya Gandhi Consultant - Remedy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Any genius idea to consolidate 2 or more def files ??
I just tested this using two active links. I added the same alink to a def file. I then imported that def to another server and import used the second version of the alink not the first. ARS 6.3p20 On Wed, Jul 30, 2008 at 7:33 AM, Carey Matthew Black [EMAIL PROTECTED] wrote: Ganga, I have not tested this... but it is my understanding that the Admin tool would take the _last_ (not newest) version of the object from the file. ( Think tar file.) However, if you parse the file then your code should be able to make this a trivial job of this. ( And I even think this task would not be that hard to do.) Every object starts with a ^begin [schema|active link|filter|escalation|container|...]$ and ends with an ^end$. The first line like ^ timestamp : epoch_seconds_value_here$ after the begin marker is the time that the object was _last changed_. So if your script can keep track of the largest integer It finds for each object then pull it should be the merged files as you want. HTH. But personally I would take a very different tact to the problem. ( There are some down sides to this approach, but I think it makes more sense too.) Step 1) I would create one packing list and then export all the objects at the same time. ( Your developer(s) can do this.) Step 2) Test the packing list functionality. (Testing group can do that) Step 2a) If the tests fail return to Step1.( file that was delivered needs fixed) Step 3) Since the test worked... deploy the file to production. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Jul 30, 2008 at 3:30 AM, Ganga Prasad [EMAIL PROTECTED] wrote: ** Hi list I have a typical problem here. I need to consolidate lets say 5 def files and want to make 1 def file out of that. Any my new def file should contain all the latest changes... Illustration Some of the object are in repetition in the 5 def files. I need to make sure the consolidated def file should contain the latest one. lets say def1 contain object A and object A again repeated in def3 and def5. Now my consolidated def should contain the def5 changes.. NB:: Concatenating all the def files will have this work flow 3 times in the new def file. Will ARSystem take care to take the latest one ?? ARS 7.0 Oracle 10G NO ITSM Thanks and Regards, Ganga Prasad Pattnaik, ( Remedy Skilled Professional ) - __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
CTI routing in 7.1
Hi Group, I trying to configure the remedy 7.1 for my company. Now I have some questions. Currently in our organization in 6.3 we have Category, Type, Item in the requestor console based on which the request is routed to the appropriate group. But in 7.1, I don't see any option that is analogous to that in the requestor console. How do I set it up do out of the box. I am strictly to stay away from customizations. The idea that remedy 6.3 supports something and 7.1 does not sounds improbable. Is there any thing that I am missing out here? In 6.3 again there are two options create a change request and help desk request. In Remedy 7.1 I have only one option which says create a New Request. Please help me understand what needs to be done to accomplish the above business needs. Thanks Sivarama ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: IE 7 and MidTier 6.3
I think that there is just something wrong with this user's IE 7 installation. Still no other user has reported this issue. Additionally, I have her using Mozilla and it's been working for her for several days now. I am going to suggest to her to put in a request to have her IE 7 reinstalled. Erica -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Friday, July 25, 2008 3:35 PM To: arslist@ARSLIST.ORG Subject: Re: IE 7 and MidTier 6.3 This is a multi-part message in MIME format. --=_NextPart_000_0064_01C8EE74.65719A20 Content-Type: text/plain; charset=windows-1250 Content-Transfer-Encoding: 8bit IE 7 and MidTier 6.3Erica, Is it working on IE 7 below? Have you recently configured Mid-tier to be behind a load balancer? This could return invalid sessions if you have not configured it for sticky IP's.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Harbin, Erica M. (MSFC-NNM04AA02C)[SAIC] Sent: Friday, July 25, 2008 3:29 PM To: arslist@ARSLIST.ORG Subject: IE 7 and MidTier 6.3 ** ARS server - 7.0.1 patch3 MidTier - 6.3 (custom patch) DB - Oracle 10 Our organization pushed out IE7 last Friday and currently there is one user having trouble with an app using MidTier since then. Unfortunately, we have not been able to figure it out and have been going round and round trying different things since we can't duplicate with any other user. She receives the error ARERR 9201 - invalid session when performing almost any action in the app. Wondering if anyone else is having this problem or have any suggestions on where to look for resolution or a workaround. We are in the process upgrading the dev web server to MidTier 7.1 but need a workaround/fix until then. We have tried comparing IE settings, different user names, etc...sometimes she is working but most of the time she is not. Of course, we have deleted cache, cookies and history on numerous occasions. Another weird thing that I noticed today is that when she logs out, the license tool still shows that she is connected. We would be grateful for any suggestions at this time. Thanks! No virus found in this outgoing message. Checked by AVG. Version: 7.5.526 / Virus Database: 270.5.6/1572 - Release Date: 7/25/2008 6:51 AM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are --=_NextPart_000_0064_01C8EE74.65719A20 Content-Type: text/html; charset=windows-1250 Content-Transfer-Encoding: quoted-printable ** !DOCTYPE HTML PUBLIC -//W3C//DTD HTML 4.0 Transitional//EN HTMLHEADTITLEIE 7 and MidTier 6.3/TITLE META http-equiv=3DContent-Type content=3Dtext/html; = charset=3Dwindows-1250 META content=3DMSHTML 6.00.6000.16674 name=3DGENERATOR/HEAD BODY DIVSPAN class=3D515372320-25072008FONT = size=3D2Erica,/FONT/SPAN/DIV DIVSPAN class=3D515372320-25072008FONT = size=3D2/FONT/SPANnbsp;/DIV DIVSPAN class=3D515372320-25072008FONT size=3D2Is it working on IE = 7=20 below?/FONT/SPAN/DIV DIVSPAN class=3D515372320-25072008FONT = size=3D2/FONT/SPANnbsp;/DIV DIVSPAN class=3D515372320-25072008FONT size=3D2Have you recently = configured=20 Mid-tier to be behind a load balancer? This could return invalid = sessions if you=20 have not configured it for sticky IP's../FONT/SPAN/DIV DIVSPAN class=3D515372320-25072008FONT = size=3D2/FONT/SPANnbsp;/DIV DIVSPAN class=3D515372320-25072008FONT = size=3D2Joe/FONT/SPAN/DIV BLOCKQUOTE DIV class=3DOutlookMessageHeader dir=3Dltr align=3DleftFONT = face=3DTahoma=20 size=3D2-Original Message-BRBFrom:/B Action Request = System=20 discussion list(ARSList) [mailto:[EMAIL PROTECTED]BOn Behalf Of=20 /BHarbin, Erica M. (MSFC-NNM04AA02C)[SAIC]BRBSent:/B Friday, = July 25,=20 2008 3:29 PMBRBTo:/B arslist@ARSLIST.ORGBRBSubject:/B IE 7 = and=20 MidTier 6.3BRBR/FONT/DIV**=20 META content=3DMS Exchange Server version 6.5.7652.24 = name=3DGenerator!-- Converted from text/rtf format -- PFONT face=3DArial size=3D2ARS server - 7.0.1 patch3/FONT = BRFONT=20 face=3DArial size=3D2MidTier - 6.3 (custom patch)/FONT BRFONT = face=3DArial=20 size=3D2DB - Oracle 10/FONT /P PFONT face=3DArial size=3D2Our organization pushed out IE7 last = Friday and=20 currently there is one user having trouble with an app using MidTier = since=20 then. Unfortunately, we have not been able to figure it out and have = been=20 going round and round trying different things since we can't duplicate = with=20 any other user. She receives the error ARERR 9201 - invalid session = when=20 performing almost any action in the app. Wondering if anyone else is = having=20 this problem or have any suggestions on where to look for resolution = or a=20 workaround. We are in the process upgrading
Re: adding field to overview console and field type
Yes, I have added this to SHR:ARDBCfields. In SHR:ARDBCFields I have added the following: Field ID: 100099 Form GUID: MAINHELPDESK Vendor Field ID: 100099 thanks for the reminder though! On Jul 30, 8:09 am, T. Dee [EMAIL PROTECTED] wrote: Did you add a record to SHR:ARDBCFields ? You need to create a record for each ticket type you want to track - TSK, CHG and INC. Ty On Wed, Jul 30, 2008 at 1:51 AM, Christine [EMAIL PROTECTED] wrote: I'm trying to get the HPD:Help Desk field Service Type (100099) values to be displayed on the Overview Console. I've been successful with fields that were already on SHR:ARDBC_OverviewConsoleTemplate such as Assignee and Assignee group, but not with this one. Added field Service Type (100099) to the SHR:ARDBC_OverviewConsoleTemplate. Field is Read/Write Display Type is Edit Field Name is Service Type DB ID is set to 100099 Permissions are Public - View and General Access - Change Allow Any Users to Submit is checked. Added same as above to SHR:ARDBC_OverviewConsole In SHR:ARDBCFields I have added the following: Field ID: 100099 Form GUID: MAINHELPDESK Vendor Field ID: 100099 In SHR:OverviewConsole z2TH_ConsolidateTable1 Table/Tree Properties I've added the Service Type field to the 'Field as Colunn' section. The properties of the column are: Display Type: Read Only Not Hidden DB ID: 105602 Name: Column 4 Permissions: Public I stopped and restarted the BMC ARS service and there is no data displayed in the column. I see one thing that may cause this. On the HPD: Help Desk form this field is a drop-down field and I've made it a character field on the two 'OverviewConsole' forms. Would this cause my problem? If so, can I give a different (unused) DB ID to the field and then delete it from the form? Reading the Forms and Objects manual I think if I delete the field as it is now, I will delete it and all data from the HPD:Help Desk form as well. I cannot add this field as a drop-down field with the same DB ID as the character field. Thanks much, Christine ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: adding field to overview console and field type
What are the permissions on the console for the column? On Wed, Jul 30, 2008 at 11:47 AM, Christine [EMAIL PROTECTED] wrote: Yes, I have added this to SHR:ARDBCfields. In SHR:ARDBCFields I have added the following: Field ID: 100099 Form GUID: MAINHELPDESK Vendor Field ID: 100099 thanks for the reminder though! On Jul 30, 8:09 am, T. Dee [EMAIL PROTECTED] wrote: Did you add a record to SHR:ARDBCFields ? You need to create a record for each ticket type you want to track - TSK, CHG and INC. Ty On Wed, Jul 30, 2008 at 1:51 AM, Christine [EMAIL PROTECTED] wrote: I'm trying to get the HPD:Help Desk field Service Type (100099) values to be displayed on the Overview Console. I've been successful with fields that were already on SHR:ARDBC_OverviewConsoleTemplate such as Assignee and Assignee group, but not with this one. Added field Service Type (100099) to the SHR:ARDBC_OverviewConsoleTemplate. Field is Read/Write Display Type is Edit Field Name is Service Type DB ID is set to 100099 Permissions are Public - View and General Access - Change Allow Any Users to Submit is checked. Added same as above to SHR:ARDBC_OverviewConsole In SHR:ARDBCFields I have added the following: Field ID: 100099 Form GUID: MAINHELPDESK Vendor Field ID: 100099 In SHR:OverviewConsole z2TH_ConsolidateTable1 Table/Tree Properties I've added the Service Type field to the 'Field as Colunn' section. The properties of the column are: Display Type: Read Only Not Hidden DB ID: 105602 Name: Column 4 Permissions: Public I stopped and restarted the BMC ARS service and there is no data displayed in the column. I see one thing that may cause this. On the HPD: Help Desk form this field is a drop-down field and I've made it a character field on the two 'OverviewConsole' forms. Would this cause my problem? If so, can I give a different (unused) DB ID to the field and then delete it from the form? Reading the Forms and Objects manual I think if I delete the field as it is now, I will delete it and all data from the HPD:Help Desk form as well. I cannot add this field as a drop-down field with the same DB ID as the character field. Thanks much, Christine ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
API performance question
Hi: I have a application which puts data into a oracle table. A perl script takes the data from the oracle table and submits it to a single form in Remedy using ARS Perl. The application that puts the data into oracle table is a single threaded application and puts about 1500 records in 5 minutes one at a time. But the ARS perl script takes about 45 minutes to an hour. The form the script is putting the data is a single form with no filters acting on that form. Will migrating the ARS Perl code to JAVA API improve the performance? Any other suggestions. Thanks Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: CTI routing in 7.1
You would actually set up Summary Definitions for the requestor console in Application Administration Console/Requestor Console/Summary Definition. When you configure these, you will specify whether or not the request is going to generate an Incident or Change. The user selects a Summary Definition that you have configured, and based on that the request will be opened as an incident or change. When the incident or change record is submitted, it will reference the Assignment Engine form for who to assign it to (just as if you created it directly in the incident form) The user may also choose solutions based on the summary definition they've selected, which will then use the categorization and routing from the solution record. There is a lot more to it than that, but hopefully that helps a bit. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti Sent: Wednesday, July 30, 2008 11:23 AM To: arslist@ARSLIST.ORG Subject: CTI routing in 7.1 ** Hi Group, I trying to configure the remedy 7.1 for my company. Now I have some questions. Currently in our organization in 6.3 we have Category, Type, Item in the requestor console based on which the request is routed to the appropriate group. But in 7.1, I don't see any option that is analogous to that in the requestor console. How do I set it up do out of the box. I am strictly to stay away from customizations. The idea that remedy 6.3 supports something and 7.1 does not sounds improbable. Is there any thing that I am missing out here? In 6.3 again there are two options create a change request and help desk request. In Remedy 7.1 I have only one option which says create a New Request. Please help me understand what needs to be done to accomplish the above business needs. Thanks Sivarama __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: API performance question
Ravi, Why don't you just cut out the perl/java part of the process and just create a view form over the table in the database? If it is in a different database, you can create a database link. It seems to me that you are duplicating work. It seems from what you said that you are most likely just using that data as a look up by other forms. I believe a view form would work well from what I can see. HTH, Brian On Wed, Jul 30, 2008 at 10:47 AM, Ravi [EMAIL PROTECTED] wrote: Hi: I have a application which puts data into a oracle table. A perl script takes the data from the oracle table and submits it to a single form in Remedy using ARS Perl. The application that puts the data into oracle table is a single threaded application and puts about 1500 records in 5 minutes one at a time. But the ARS perl script takes about 45 minutes to an hour. The form the script is putting the data is a single form with no filters acting on that form. Will migrating the ARS Perl code to JAVA API improve the performance? Any other suggestions. Thanks Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: adding field to overview console and field type
Column permissions are Public. I think I messed up by making the fields on the 'overviewconsole' form as character fields when the original field Service Type on HPD:Help Desk is a drop down field. I can’t change the DB ID and it sounds like if I delete the field I am deleting it from the HPD:Help Desk form as well. At least my mess-up is in the dev environment and can be resolved with a refresh. Thanks for your assistance. On Jul 30, 9:41 am, T. Dee [EMAIL PROTECTED] wrote: What are the permissions on the console for the column? On Wed, Jul 30, 2008 at 11:47 AM, Christine [EMAIL PROTECTED] wrote: Yes, I have added this to SHR:ARDBCfields. In SHR:ARDBCFields I have added the following: Field ID: 100099 Form GUID: MAINHELPDESK Vendor Field ID: 100099 thanks for the reminder though! On Jul 30, 8:09 am, T. Dee [EMAIL PROTECTED] wrote: Did you add a record to SHR:ARDBCFields ? You need to create a record for each ticket type you want to track - TSK, CHG and INC. Ty On Wed, Jul 30, 2008 at 1:51 AM, Christine [EMAIL PROTECTED] wrote: I'm trying to get the HPD:Help Desk field Service Type (100099) values to be displayed on the Overview Console. I've been successful with fields that were already on SHR:ARDBC_OverviewConsoleTemplate such as Assignee and Assignee group, but not with this one. Added field Service Type (100099) to the SHR:ARDBC_OverviewConsoleTemplate. Field is Read/Write Display Type is Edit Field Name is Service Type DB ID is set to 100099 Permissions are Public - View and General Access - Change Allow Any Users to Submit is checked. Added same as above to SHR:ARDBC_OverviewConsole In SHR:ARDBCFields I have added the following: Field ID: 100099 Form GUID: MAINHELPDESK Vendor Field ID: 100099 In SHR:OverviewConsole z2TH_ConsolidateTable1 Table/Tree Properties I've added the Service Type field to the 'Field as Colunn' section. The properties of the column are: Display Type: Read Only Not Hidden DB ID: 105602 Name: Column 4 Permissions: Public I stopped and restarted the BMC ARS service and there is no data displayed in the column. I see one thing that may cause this. On the HPD: Help Desk form this field is a drop-down field and I've made it a character field on the two 'OverviewConsole' forms. Would this cause my problem? If so, can I give a different (unused) DB ID to the field and then delete it from the form? Reading the Forms and Objects manual I think if I delete the field as it is now, I will delete it and all data from the HPD:Help Desk form as well. I cannot add this field as a drop-down field with the same DB ID as the character field. Thanks much, Christine ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: API performance question
Is it possible to break your script up into a multi-threaded process? If you had a pool of 10 connections you could give each connection 150 records to process. That would make it much faster. But then you have the headache of multi-threaded process handling. Like Brian mentioned earlier ... if it is in another database somewhere I would use something like AIE to import the data or use a DB Link if they would let me. AIE does the multi-threaded import for you automatically and runs very fast. Java API won't be much faster unless you program it like I was telling you above. It might gain you a little bit of an advantage but not much. Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ravi Sent: Wednesday, July 30, 2008 12:47 PM To: arslist@ARSLIST.ORG Subject: API performance question Hi: I have a application which puts data into a oracle table. A perl script takes the data from the oracle table and submits it to a single form in Remedy using ARS Perl. The application that puts the data into oracle table is a single threaded application and puts about 1500 records in 5 minutes one at a time. But the ARS perl script takes about 45 minutes to an hour. The form the script is putting the data is a single form with no filters acting on that form. Will migrating the ARS Perl code to JAVA API improve the performance? Any other suggestions. Thanks Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: CTI routing in 7.1
Hi Lisa, Thanks for the prompt reply. This sure helps start the ball rolling. I am going to do some research on this and get back if I have any more questions. Thanks Sivarama On Wed, Jul 30, 2008 at 9:54 AM, Lisa Westerfield [EMAIL PROTECTED] wrote: ** You would actually set up Summary Definitions for the requestor console in Application Administration Console/Requestor Console/Summary Definition. When you configure these, you will specify whether or not the request is going to generate an Incident or Change. The user selects a Summary Definition that you have configured, and based on that the request will be opened as an incident or change. When the incident or change record is submitted, it will reference the Assignment Engine form for who to assign it to (just as if you created it directly in the incident form) The user may also choose solutions based on the summary definition they've selected, which will then use the categorization and routing from the solution record. There is a lot more to it than that, but hopefully that helps a bit. *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *sivarama velicheti *Sent:* Wednesday, July 30, 2008 11:23 AM *To:* arslist@ARSLIST.ORG *Subject:* CTI routing in 7.1 ** Hi Group, I trying to configure the remedy 7.1 for my company. Now I have some questions. Currently in our organization in 6.3 we have Category, Type, Item in the requestor console based on which the request is routed to the appropriate group. But in 7.1, I don't see any option that is analogous to that in the requestor console. How do I set it up do out of the box. I am strictly to stay away from customizations. The idea that remedy 6.3 supports something and 7.1 does not sounds improbable. Is there any thing that I am missing out here? In 6.3 again there are two options create a change request and help desk request. In Remedy 7.1 I have only one option which says create a New Request. Please help me understand what needs to be done to accomplish the above business needs. Thanks Sivarama __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ http://www.bmc.com/userworld/ TuringSMI is a Platinum Sponsor of both BMC UserWorld Events *Email Disclaimer* This email has been sent from the TuringSMI Group This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Sivarama Velicheti * * * *** * * * - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: adding field to overview console and field type
Deleting the field from OverviewConsole will not delete it from HPD:Help Desk. The DB ID needs to be the same on OverviewConsole as it is on HPD:Help Desk. COPY the field from HPD:Help Desk and paste it on OverviewConsole and save the form. Enter the record with the correct DB ID on the SHR:ARDBCfields. On Wed, Jul 30, 2008 at 1:08 PM, Christine [EMAIL PROTECTED] wrote: Column permissions are Public. I think I messed up by making the fields on the 'overviewconsole' form as character fields when the original field Service Type on HPD:Help Desk is a drop down field. I can't change the DB ID and it sounds like if I delete the field I am deleting it from the HPD:Help Desk form as well. At least my mess-up is in the dev environment and can be resolved with a refresh. Thanks for your assistance. On Jul 30, 9:41 am, T. Dee [EMAIL PROTECTED] wrote: What are the permissions on the console for the column? On Wed, Jul 30, 2008 at 11:47 AM, Christine [EMAIL PROTECTED] wrote: Yes, I have added this to SHR:ARDBCfields. In SHR:ARDBCFields I have added the following: Field ID: 100099 Form GUID: MAINHELPDESK Vendor Field ID: 100099 thanks for the reminder though! On Jul 30, 8:09 am, T. Dee [EMAIL PROTECTED] wrote: Did you add a record to SHR:ARDBCFields ? You need to create a record for each ticket type you want to track - TSK, CHG and INC. Ty On Wed, Jul 30, 2008 at 1:51 AM, Christine [EMAIL PROTECTED] wrote: I'm trying to get the HPD:Help Desk field Service Type (100099) values to be displayed on the Overview Console. I've been successful with fields that were already on SHR:ARDBC_OverviewConsoleTemplate such as Assignee and Assignee group, but not with this one. Added field Service Type (100099) to the SHR:ARDBC_OverviewConsoleTemplate. Field is Read/Write Display Type is Edit Field Name is Service Type DB ID is set to 100099 Permissions are Public - View and General Access - Change Allow Any Users to Submit is checked. Added same as above to SHR:ARDBC_OverviewConsole In SHR:ARDBCFields I have added the following: Field ID: 100099 Form GUID: MAINHELPDESK Vendor Field ID: 100099 In SHR:OverviewConsole z2TH_ConsolidateTable1 Table/Tree Properties I've added the Service Type field to the 'Field as Colunn' section. The properties of the column are: Display Type: Read Only Not Hidden DB ID: 105602 Name: Column 4 Permissions: Public I stopped and restarted the BMC ARS service and there is no data displayed in the column. I see one thing that may cause this. On the HPD: Help Desk form this field is a drop-down field and I've made it a character field on the two 'OverviewConsole' forms. Would this cause my problem? If so, can I give a different (unused) DB ID to the field and then delete it from the form? Reading the Forms and Objects manual I think if I delete the field as it is now, I will delete it and all data from the HPD:Help Desk form as well. I cannot add this field as a drop-down field with the same DB ID as the character field. Thanks much, Christine ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ITSM 7, Change Management - Risk level issue
Is anyone using the Risk Level matrix OOTB in Change Management? Have you figured out how to configure the questions so the actual Risk Level changes? I'm in the prelim stages of looking into the workflow but it seems no matter what you pick, the Risk Level is 1! Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Informatics Office: 631.858.7765 Mobile:646.483.2779 ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: CTI routing in 7.1
Hi Lisa, I have one more question for you. What if user instead of selecting from the summary field (the definitions we have configured) for a request, types in his own summary in the field? then its not going to get routed as the routing is only defined for the ones we have in the summary field. Its just going to end up as an error. Do we have any alternate for this?? Or how can we overcome this criteria?? Thanks Sivarama On Wed, Jul 30, 2008 at 9:54 AM, Lisa Westerfield [EMAIL PROTECTED] wrote: ** You would actually set up Summary Definitions for the requestor console in Application Administration Console/Requestor Console/Summary Definition. When you configure these, you will specify whether or not the request is going to generate an Incident or Change. The user selects a Summary Definition that you have configured, and based on that the request will be opened as an incident or change. When the incident or change record is submitted, it will reference the Assignment Engine form for who to assign it to (just as if you created it directly in the incident form) The user may also choose solutions based on the summary definition they've selected, which will then use the categorization and routing from the solution record. There is a lot more to it than that, but hopefully that helps a bit. *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *sivarama velicheti *Sent:* Wednesday, July 30, 2008 11:23 AM *To:* arslist@ARSLIST.ORG *Subject:* CTI routing in 7.1 ** Hi Group, I trying to configure the remedy 7.1 for my company. Now I have some questions. Currently in our organization in 6.3 we have Category, Type, Item in the requestor console based on which the request is routed to the appropriate group. But in 7.1, I don't see any option that is analogous to that in the requestor console. How do I set it up do out of the box. I am strictly to stay away from customizations. The idea that remedy 6.3 supports something and 7.1 does not sounds improbable. Is there any thing that I am missing out here? In 6.3 again there are two options create a change request and help desk request. In Remedy 7.1 I have only one option which says create a New Request. Please help me understand what needs to be done to accomplish the above business needs. Thanks Sivarama __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ http://www.bmc.com/userworld/ TuringSMI is a Platinum Sponsor of both BMC UserWorld Events *Email Disclaimer* This email has been sent from the TuringSMI Group This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Sivarama Velicheti * * * *** * * * - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: CTI routing in 7.1
Good question, and unfortunately the answer is that it will remain In Process unless there is a summary or solution configured to handle the specific request. If there are errors, the support staff will have to correct the errors and then retry the request. We are not actually using this feature in my current implementation due to the limitations, but we did go through a lot of discovery around it with my last implementation and I'm not entirely sure that they are using it either. As an alternative, you may consider using the email engine integration to submit issues into Incident Management, if your client has implemented this feature. I have not done a full email integration to allow users to submit via the web as of yet, so my knowledge in this area is what's in the BMC documentation. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti Sent: Wednesday, July 30, 2008 12:35 PM To: arslist@ARSLIST.ORG Subject: Re: CTI routing in 7.1 ** Hi Lisa, I have one more question for you. What if user instead of selecting from the summary field (the definitions we have configured) for a request, types in his own summary in the field? then its not going to get routed as the routing is only defined for the ones we have in the summary field. Its just going to end up as an error. Do we have any alternate for this?? Or how can we overcome this criteria?? Thanks Sivarama On Wed, Jul 30, 2008 at 9:54 AM, Lisa Westerfield [EMAIL PROTECTED] wrote: ** You would actually set up Summary Definitions for the requestor console in Application Administration Console/Requestor Console/Summary Definition. When you configure these, you will specify whether or not the request is going to generate an Incident or Change. The user selects a Summary Definition that you have configured, and based on that the request will be opened as an incident or change. When the incident or change record is submitted, it will reference the Assignment Engine form for who to assign it to (just as if you created it directly in the incident form) The user may also choose solutions based on the summary definition they've selected, which will then use the categorization and routing from the solution record. There is a lot more to it than that, but hopefully that helps a bit. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti Sent: Wednesday, July 30, 2008 11:23 AM To: arslist@ARSLIST.ORG Subject: CTI routing in 7.1 ** Hi Group, I trying to configure the remedy 7.1 for my company. Now I have some questions. Currently in our organization in 6.3 we have Category, Type, Item in the requestor console based on which the request is routed to the appropriate group. But in 7.1, I don't see any option that is analogous to that in the requestor console. How do I set it up do out of the box. I am strictly to stay away from customizations. The idea that remedy 6.3 supports something and 7.1 does not sounds improbable. Is there any thing that I am missing out here? In 6.3 again there are two options create a change request and help desk request. In Remedy 7.1 I have only one option which says create a New Request. Please help me understand what needs to be done to accomplish the above business needs. Thanks Sivarama __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Error! Filename not specified. http://www.bmc.com/userworld/ TuringSMI is a Platinum Sponsor of both BMC UserWorld Events Email Disclaimer This email has been sent from the TuringSMI Group This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Sivarama Velicheti * * * *** * * * - __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Any genius idea to consolidate 2 or more def files ??
Thanks Carley i was also thinking in the same direction as i mentioned. However the second solution looks more cool. But can you give some idea how to initially create this packing list so that the developers can be instructed for the same ?? Thanks and Regards, Ganga Prasad Pattnaik, - On Wed, Jul 30, 2008 at 5:03 PM, Carey Matthew Black [EMAIL PROTECTED]wrote: Ganga, I have not tested this... but it is my understanding that the Admin tool would take the _last_ (not newest) version of the object from the file. ( Think tar file.) However, if you parse the file then your code should be able to make this a trivial job of this. ( And I even think this task would not be that hard to do.) Every object starts with a ^begin [schema|active link|filter|escalation|container|...]$ and ends with an ^end$. The first line like ^ timestamp : epoch_seconds_value_here$ after the begin marker is the time that the object was _last changed_. So if your script can keep track of the largest integer It finds for each object then pull it should be the merged files as you want. HTH. But personally I would take a very different tact to the problem. ( There are some down sides to this approach, but I think it makes more sense too.) Step 1) I would create one packing list and then export all the objects at the same time. ( Your developer(s) can do this.) Step 2) Test the packing list functionality. (Testing group can do that) Step 2a) If the tests fail return to Step1.( file that was delivered needs fixed) Step 3) Since the test worked... deploy the file to production. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Jul 30, 2008 at 3:30 AM, Ganga Prasad [EMAIL PROTECTED] wrote: ** Hi list I have a typical problem here. I need to consolidate lets say 5 def files and want to make 1 def file out of that. Any my new def file should contain all the latest changes... Illustration Some of the object are in repetition in the 5 def files. I need to make sure the consolidated def file should contain the latest one. lets say def1 contain object A and object A again repeated in def3 and def5. Now my consolidated def should contain the def5 changes.. NB:: Concatenating all the def files will have this work flow 3 times in the new def file. Will ARSystem take care to take the latest one ?? ARS 7.0 Oracle 10G NO ITSM Thanks and Regards, Ganga Prasad Pattnaik, ( Remedy Skilled Professional ) - __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Any genius idea to consolidate 2 or more def files ??
Ganga, IMO, any ARS developer should know how to make a Packing List. ( It is an ARS Object.) If there is a List of ARS Objects that need to be added then you create the Packing List object and you add each and every item to the List with the Admin Tool. Now if your developer is worth even $10/hour... then they should get real tired of that manual task and choose to either... 1) Change their development habits to do their development _using_ Packing Lists in the first place. (So you do this task as you go and you never stop doing it.) or 2) Write a simple script to take a list of objects (and what type of object it is) and create a Packing List object in a def file. So the file can be imported with the Admin Tool. Of course this also requires that you keep track of your objects in some way too.. (So there really is not less work with this option. It is just shifted into a batch process instead of an incremental step during the development.) The first approach is a coding style change. (And an easy one) The second approach requires a much deeper understanding, but should take only about 30 minutes to figure out and maybe a few hours ( If that long ) to implement the script. I think it could even be done with some RegEx substitutions with a flat file list format too. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Jul 30, 2008 at 2:12 PM, Ganga Prasad [EMAIL PROTECTED] wrote: ** Thanks Carley i was also thinking in the same direction as i mentioned. However the second solution looks more cool. But can you give some idea how to initially create this packing list so that the developers can be instructed for the same ?? Thanks and Regards, Ganga Prasad Pattnaik, - On Wed, Jul 30, 2008 at 5:03 PM, Carey Matthew Black [EMAIL PROTECTED] wrote: Ganga, I have not tested this... but it is my understanding that the Admin tool would take the _last_ (not newest) version of the object from the file. ( Think tar file.) However, if you parse the file then your code should be able to make this a trivial job of this. ( And I even think this task would not be that hard to do.) Every object starts with a ^begin [schema|active link|filter|escalation|container|...]$ and ends with an ^end$. The first line like ^ timestamp : epoch_seconds_value_here$ after the begin marker is the time that the object was _last changed_. So if your script can keep track of the largest integer It finds for each object then pull it should be the merged files as you want. HTH. But personally I would take a very different tact to the problem. ( There are some down sides to this approach, but I think it makes more sense too.) Step 1) I would create one packing list and then export all the objects at the same time. ( Your developer(s) can do this.) Step 2) Test the packing list functionality. (Testing group can do that) Step 2a) If the tests fail return to Step1.( file that was delivered needs fixed) Step 3) Since the test worked... deploy the file to production. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Jul 30, 2008 at 3:30 AM, Ganga Prasad [EMAIL PROTECTED] wrote: ** Hi list I have a typical problem here. I need to consolidate lets say 5 def files and want to make 1 def file out of that. Any my new def file should contain all the latest changes... Illustration Some of the object are in repetition in the 5 def files. I need to make sure the consolidated def file should contain the latest one. lets say def1 contain object A and object A again repeated in def3 and def5. Now my consolidated def should contain the def5 changes.. NB:: Concatenating all the def files will have this work flow 3 times in the new def file. Will ARSystem take care to take the latest one ?? ARS 7.0 Oracle 10G NO ITSM Thanks and Regards, Ganga Prasad Pattnaik, ( Remedy Skilled Professional ) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: IE 7 and MidTier 6.3
Hi, Just check with the Compatibility Matrix provided by BMC. I am not sure if Mid tier 6.3 is compatible with IE 7. I suggest you strictly follow the compatibility matrix provided by BMC. Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 On Sat, Jul 26, 2008 at 12:59 AM, Harbin, Erica M. (MSFC-NNM04AA02C)[SAIC] [EMAIL PROTECTED] wrote: ** ARS server - 7.0.1 patch3 MidTier - 6.3 (custom patch) DB - Oracle 10 Our organization pushed out IE7 last Friday and currently there is one user having trouble with an app using MidTier since then. Unfortunately, we have not been able to figure it out and have been going round and round trying different things since we can't duplicate with any other user. She receives the error ARERR 9201 - invalid session when performing almost any action in the app. Wondering if anyone else is having this problem or have any suggestions on where to look for resolution or a workaround. We are in the process upgrading the dev web server to MidTier 7.1 but need a workaround/fix until then. We have tried comparing IE settings, different user names, etc…sometimes she is working but most of the time she is not. Of course, we have deleted cache, cookies and history on numerous occasions. Another weird thing that I noticed today is that when she logs out, the license tool still shows that she is connected. We would be grateful for any suggestions at this time. Thanks! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: CTI routing in 7.1
In our implementation, we actually disabled typing in the Summary field and forced users to pick from the drop downs. This ensured there was some level of categorization and structure and the routing still worked. Just remember the service type HAS to be User Service Request. Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Office: 631.858.7765 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield Sent: Wednesday, July 30, 2008 2:03 PM To: arslist@ARSLIST.ORG Subject: Re: CTI routing in 7.1 Good question, and unfortunately the answer is that it will remain In Process unless there is a summary or solution configured to handle the specific request. If there are errors, the support staff will have to correct the errors and then retry the request. We are not actually using this feature in my current implementation due to the limitations, but we did go through a lot of discovery around it with my last implementation and I'm not entirely sure that they are using it either. As an alternative, you may consider using the email engine integration to submit issues into Incident Management, if your client has implemented this feature. I have not done a full email integration to allow users to submit via the web as of yet, so my knowledge in this area is what's in the BMC documentation. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti Sent: Wednesday, July 30, 2008 12:35 PM To: arslist@ARSLIST.ORG Subject: Re: CTI routing in 7.1 ** Hi Lisa, I have one more question for you. What if user instead of selecting from the summary field (the definitions we have configured) for a request, types in his own summary in the field? then its not going to get routed as the routing is only defined for the ones we have in the summary field. Its just going to end up as an error. Do we have any alternate for this?? Or how can we overcome this criteria?? Thanks Sivarama On Wed, Jul 30, 2008 at 9:54 AM, Lisa Westerfield [EMAIL PROTECTED] wrote: ** You would actually set up Summary Definitions for the requestor console in Application Administration Console/Requestor Console/Summary Definition. When you configure these, you will specify whether or not the request is going to generate an Incident or Change. The user selects a Summary Definition that you have configured, and based on that the request will be opened as an incident or change. When the incident or change record is submitted, it will reference the Assignment Engine form for who to assign it to (just as if you created it directly in the incident form) The user may also choose solutions based on the summary definition they've selected, which will then use the categorization and routing from the solution record. There is a lot more to it than that, but hopefully that helps a bit. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti Sent: Wednesday, July 30, 2008 11:23 AM To: arslist@ARSLIST.ORG Subject: CTI routing in 7.1 ** Hi Group, I trying to configure the remedy 7.1 for my company. Now I have some questions. Currently in our organization in 6.3 we have Category, Type, Item in the requestor console based on which the request is routed to the appropriate group. But in 7.1, I don't see any option that is analogous to that in the requestor console. How do I set it up do out of the box. I am strictly to stay away from customizations. The idea that remedy 6.3 supports something and 7.1 does not sounds improbable. Is there any thing that I am missing out here? In 6.3 again there are two options create a change request and help desk request. In Remedy 7.1 I have only one option which says create a New Request. Please help me understand what needs to be done to accomplish the above business needs. Thanks Sivarama __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Error! Filename not specified. http://www.bmc.com/userworld/ TuringSMI is a Platinum Sponsor of both BMC UserWorld Events Email Disclaimer This email has been sent from the TuringSMI Group This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Sivarama Velicheti * * * *** * *
Issues with mid-tier 7.1 pathc 3 (after trying to go to SSL)
Ladies and Gentlemen: I have a strange issue with 7.1 patch 3 mid-tier (on Windows) and looking for any ideas. I needed to move to SSL and changed the tomcat conf file, then added the cert and was able to log in to the system using https port 8443 (what I set). Then I changed the default web and notification path to the new port. I even bounced the box. I am able to log in (through the mid-tier) and see the ITSM home page, however when I click on some of the links (like the incident consol), after a minute or so I get a blank screen page (that says its complete and secure). If I try to go to the url (and need to re-log in) I get a The page cannot be displayed The strange thing is some pages work (such as the approval central) however if I go to use the Incident consol, no luck. Just for testing I have pointed my production mid-tier (we are going live 8/1) to the dev app server and it works great. Any idea would be helpful, As always thanks, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Issues with mid-tier 7.1 pathc 3 (after trying to go to SSL)
Howard, Just a WAG... Flush the Mid-Tier cache manually With the advent of a persistent cache in the Mid-Tier, a reboot the web server does not force a recache. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Jul 30, 2008 at 3:31 PM, Howard Richter [EMAIL PROTECTED] wrote: ** Ladies and Gentlemen: I have a strange issue with 7.1 patch 3 mid-tier (on Windows) and looking for any ideas. I needed to move to SSL and changed the tomcat conf file, then added the cert and was able to log in to the system using https port 8443 (what I set). Then I changed the default web and notification path to the new port. I even bounced the box. I am able to log in (through the mid-tier) and see the ITSM home page, however when I click on some of the links (like the incident consol), after a minute or so I get a blank screen page (that says its complete and secure). If I try to go to the url (and need to re-log in) I get a The page cannot be displayed The strange thing is some pages work (such as the approval central) however if I go to use the Incident consol, no luck. Just for testing I have pointed my production mid-tier (we are going live 8/1) to the dev app server and it works great. Any idea would be helpful, As always thanks, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ARS v7.1.0 patch 4 released
FYI: v7.1.0 patch 4 was released yesterday. Cheers, Bryan This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARS v7.1.0 patch 4 released
I haven't looked at the release notes, but one fix is that Sync Search DB now is functional again, and runs pretty quickly, too. I have verified this with them already. Rick On Wed, Jul 30, 2008 at 12:54 PM, Bryan Waters [EMAIL PROTECTED]wrote: ** FYI: v7.1.0 patch 4 was released yesterday. Cheers, Bryan http://www.bmc.com/userworld/ TuringSMI is a Platinum Sponsor of both BMC UserWorld Events *Email Disclaimer* This email has been sent from the TuringSMI Group This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
disable Copy to New
Hi All, I need to disable Edit -Copy to New. Can't find it in the books anywhere. Anybody know how to do it? ARS 6.3 patch 20 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer NaviSite ESM Operations 315-453-2912 x5418 (Office) 315-317-2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
JVM for Remedy to run on WebSphere
Listers: Where can I find the requirement information for the JVM for Remedy to run on WebSphere? Is this supported? TIA Regards.Gidd Glidden L. Calden BUOYANT SOLUTIONS, INC. Keeping business afloat ...in a Sea of Solutions Office ( 916.334.0599 FAX 4 916.265.0112 Web 8 http://www.buoyantsolutions.net http://www.buoyantsolutions.net/ E-mail + mailto:[EMAIL PROTECTED] This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: CTI routing in 7.1
You can create a -Global- or company specific Assignment record (one that doesn't have any Operation Categorizations associated with it) to handle requests that were typed in, and have these assigned to a specific support group. If such an assignment record doesn't exist, the request will get stuck in the In Process status, with an error message indicating the no assignment record could be found, and that you need to manually assign to a support group (which obviously, you can't do from the Requester Console. HTH Leonard Neely _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield Sent: Wednesday, July 30, 2008 11:03 AM To: arslist@ARSLIST.ORG Subject: Re: CTI routing in 7.1 Good question, and unfortunately the answer is that it will remain In Process unless there is a summary or solution configured to handle the specific request. If there are errors, the support staff will have to correct the errors and then retry the request. We are not actually using this feature in my current implementation due to the limitations, but we did go through a lot of discovery around it with my last implementation and I'm not entirely sure that they are using it either. As an alternative, you may consider using the email engine integration to submit issues into Incident Management, if your client has implemented this feature. I have not done a full email integration to allow users to submit via the web as of yet, so my knowledge in this area is what's in the BMC documentation. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti Sent: Wednesday, July 30, 2008 12:35 PM To: arslist@ARSLIST.ORG Subject: Re: CTI routing in 7.1 ** Hi Lisa, I have one more question for you. What if user instead of selecting from the summary field (the definitions we have configured) for a request, types in his own summary in the field? then its not going to get routed as the routing is only defined for the ones we have in the summary field. Its just going to end up as an error. Do we have any alternate for this?? Or how can we overcome this criteria?? Thanks Sivarama On Wed, Jul 30, 2008 at 9:54 AM, Lisa Westerfield [EMAIL PROTECTED] wrote: ** You would actually set up Summary Definitions for the requestor console in Application Administration Console/Requestor Console/Summary Definition. When you configure these, you will specify whether or not the request is going to generate an Incident or Change. The user selects a Summary Definition that you have configured, and based on that the request will be opened as an incident or change. When the incident or change record is submitted, it will reference the Assignment Engine form for who to assign it to (just as if you created it directly in the incident form) The user may also choose solutions based on the summary definition they've selected, which will then use the categorization and routing from the solution record. There is a lot more to it than that, but hopefully that helps a bit. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti Sent: Wednesday, July 30, 2008 11:23 AM To: arslist@ARSLIST.ORG Subject: CTI routing in 7.1 ** Hi Group, I trying to configure the remedy 7.1 for my company. Now I have some questions. Currently in our organization in 6.3 we have Category, Type, Item in the requestor console based on which the request is routed to the appropriate group. But in 7.1, I don't see any option that is analogous to that in the requestor console. How do I set it up do out of the box. I am strictly to stay away from customizations. The idea that remedy 6.3 supports something and 7.1 does not sounds improbable. Is there any thing that I am missing out here? In 6.3 again there are two options create a change request and help desk request. In Remedy 7.1 I have only one option which says create a New Request. Please help me understand what needs to be done to accomplish the above business needs. Thanks Sivarama __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ http://www.bmc.com/userworld/ Error! Filename not specified. TuringSMI is a Platinum Sponsor of both BMC UserWorld Events Email Disclaimer This email has been sent from the TuringSMI Group This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender
Re: disable Copy to New
On the form you want to block this on, create an Active Link that executes on Copy to New and displays an error message. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brittain, Mark Sent: Wednesday, July 30, 2008 3:06 PM To: arslist@ARSLIST.ORG Subject: disable Copy to New Hi All, I need to disable Edit -Copy to New. Can't find it in the books anywhere. Anybody know how to do it? ARS 6.3 patch 20 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer NaviSite ESM Operations 315-453-2912 x5418 (Office) 315-317-2897 (Cell) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: disable Copy to New
Mark, The easiest way I know of to do this, is to create an active link that fires on Copy to New and throw an error message. The advantage of doing it this way vs some way I am not aware is that you can set the forms you want it to fire on. HTH, Brian On Wed, Jul 30, 2008 at 2:06 PM, Brittain, Mark [EMAIL PROTECTED]wrote: Hi All, I need to disable Edit -Copy to New. Can't find it in the books anywhere. Anybody know how to do it? ARS 6.3 patch 20 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer NaviSite ESM Operations 315-453-2912 x5418 (Office) 315-317-2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Issues with mid-tier 7.1 pathc 3 (after trying to go to SSL)
Carey, I tried that, with no luck. I have even boucend the mid-teir server (the box it self). I am at a loss here, hbr On 7/30/08, Carey Matthew Black [EMAIL PROTECTED] wrote: Howard, Just a WAG... Flush the Mid-Tier cache manually With the advent of a persistent cache in the Mid-Tier, a reboot the web server does not force a recache. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Jul 30, 2008 at 3:31 PM, Howard Richter [EMAIL PROTECTED] wrote: ** Ladies and Gentlemen: I have a strange issue with 7.1 patch 3 mid-tier (on Windows) and looking for any ideas. I needed to move to SSL and changed the tomcat conf file, then added the cert and was able to log in to the system using https port 8443 (what I set). Then I changed the default web and notification path to the new port. I even bounced the box. I am able to log in (through the mid-tier) and see the ITSM home page, however when I click on some of the links (like the incident consol), after a minute or so I get a blank screen page (that says its complete and secure). If I try to go to the url (and need to re-log in) I get a The page cannot be displayed The strange thing is some pages work (such as the approval central) however if I go to use the Incident consol, no luck. Just for testing I have pointed my production mid-tier (we are going live 8/1) to the dev app server and it works great. Any idea would be helpful, As always thanks, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: disable Copy to New
Hi Brian Fred, Error Message - oh I like that. :-) Thanks Mark From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brian Goralczyk Sent: Wednesday, July 30, 2008 4:12 PM To: arslist@ARSLIST.ORG Subject: Re: disable Copy to New ** Mark, The easiest way I know of to do this, is to create an active link that fires on Copy to New and throw an error message. The advantage of doing it this way vs some way I am not aware is that you can set the forms you want it to fire on. HTH, Brian On Wed, Jul 30, 2008 at 2:06 PM, Brittain, Mark [EMAIL PROTECTED] wrote: Hi All, I need to disable Edit -Copy to New. Can't find it in the books anywhere. Anybody know how to do it? ARS 6.3 patch 20 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer NaviSite ESM Operations 315-453-2912 x5418 (Office) 315-317-2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Support web down ??
All, Is support web down again? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Support web down ??
Looks like it is down.I am getting system error when I try to modify a case. Thanks Manjinder Singh On Wed, Jul 30, 2008 at 4:42 PM, Howard Richter [EMAIL PROTECTED] wrote: ** All, Is support web down again? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Manjinder Singh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
DSL
On the DSL Console I do not see any entries.? I?read the DSL Admin Guide and it says that to import the data from PDL:ESIDImportConsole form. I check off the Version box and nothing imports.? I went back to try to get the patch levels off of the support website.? I several patches - however I am not sure what I am supposed to do with these patches - I concerned about installing the patch because I do? not want to wipe out any existing workflow.? Then we have to go thru a chain of approvals...?How do I get the DSL data into the DSL Console? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Support web down -- CONFIRMED
Folks, I spoke w/ Support and they confirmed it is down at the moment (but being actively worked on!) Matt R. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Manjinder Singh Sent: Wednesday, July 30, 2008 3:51 PM To: arslist@ARSLIST.ORG Subject: Re: Support web down ?? ** Looks like it is down.I am getting system error when I try to modify a case. Thanks Manjinder Singh On Wed, Jul 30, 2008 at 4:42 PM, Howard Richter [EMAIL PROTECTED] wrote: ** All, Is support web down again? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Manjinder Singh __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: disable Copy to New
I believe this is an option that you can turn off in current view properties in the admin tool. -Original Message- From: Brittain, Mark [EMAIL PROTECTED] Sent: Wednesday, July 30, 2008 3:05 PM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: disable Copy to New Hi All, I need to disable Edit -Copy to New. Can't find it in the books anywhere. Anybody know how to do it? ARS 6.3 patch 20 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer NaviSite ESM Operations 315-453-2912 x5418 (Office) 315-317-2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Support web down -- CONFIRMED
Matt, Thanks, I wonder if they opened an Incidnet. On 7/30/08, Matt Reinfeldt [EMAIL PROTECTED] wrote: ** Folks, I spoke w/ Support and they confirmed it is down at the moment (but being actively worked on!) Matt R. *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Manjinder Singh *Sent:* Wednesday, July 30, 2008 3:51 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Support web down ?? ** Looks like it is down.I am getting system error when I try to modify a case. Thanks Manjinder Singh On Wed, Jul 30, 2008 at 4:42 PM, Howard Richter [EMAIL PROTECTED] wrote: ** All, Is support web down again? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Manjinder Singh __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Support web down -- CONFIRMED
One might wonder why such an important site isn't mirrored somewhere. Rick On Wed, Jul 30, 2008 at 2:48 PM, Howard Richter [EMAIL PROTECTED] wrote: ** Matt, Thanks, I wonder if they opened an Incidnet. On 7/30/08, Matt Reinfeldt [EMAIL PROTECTED] wrote: ** Folks, I spoke w/ Support and they confirmed it is down at the moment (but being actively worked on!) Matt R. *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Manjinder Singh *Sent:* Wednesday, July 30, 2008 3:51 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Support web down ?? ** Looks like it is down.I am getting system error when I try to modify a case. Thanks Manjinder Singh On Wed, Jul 30, 2008 at 4:42 PM, Howard Richter [EMAIL PROTECTED] wrote: ** All, Is support web down again? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Manjinder Singh __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Support web down -- CONFIRMED
Seems to be back up now. J From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, July 30, 2008 4:56 PM To: arslist@ARSLIST.ORG Subject: Re: Support web down -- CONFIRMED ** One might wonder why such an important site isn't mirrored somewhere. Rick On Wed, Jul 30, 2008 at 2:48 PM, Howard Richter [EMAIL PROTECTED] wrote: ** Matt, Thanks, I wonder if they opened an Incidnet. On 7/30/08, Matt Reinfeldt [EMAIL PROTECTED] wrote: ** Folks, I spoke w/ Support and they confirmed it is down at the moment (but being actively worked on!) Matt R. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Manjinder Singh Sent: Wednesday, July 30, 2008 3:51 PM To: arslist@ARSLIST.ORG Subject: Re: Support web down ?? ** Looks like it is down.I am getting system error when I try to modify a case. Thanks Manjinder Singh On Wed, Jul 30, 2008 at 4:42 PM, Howard Richter [EMAIL PROTECTED] wrote: ** All, Is support web down again? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Manjinder Singh __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Support web down -- CONFIRMED
Sounds like a question to be asked at the next BUG. hbr On 7/30/08, Rick Cook [EMAIL PROTECTED] wrote: ** One might wonder why such an important site isn't mirrored somewhere. Rick On Wed, Jul 30, 2008 at 2:48 PM, Howard Richter [EMAIL PROTECTED] wrote: ** Matt, Thanks, I wonder if they opened an Incidnet. On 7/30/08, Matt Reinfeldt [EMAIL PROTECTED] wrote: ** Folks, I spoke w/ Support and they confirmed it is down at the moment (but being actively worked on!) Matt R. *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Manjinder Singh *Sent:* Wednesday, July 30, 2008 3:51 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Support web down ?? ** Looks like it is down.I am getting system error when I try to modify a case. Thanks Manjinder Singh On Wed, Jul 30, 2008 at 4:42 PM, Howard Richter [EMAIL PROTECTED] wrote: ** All, Is support web down again? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Manjinder Singh __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Question on a Crystal report on an incident and the ci related to that incidnet.
Has anyone created a report (and can give some pointers) that will print out an incident along with any relationships tied to it. We have a request to be able to print out all of the incident info, with any CI that might be related to the incident, not the CI tied to the user just the Incident. Thanks, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question on a Crystal report on an incident and the ci related to that incidnet.
There is a form called HPD:Associations that holds the relationships that an incident has between CIs, solutions, known errors, other incidents, etc. I would create a report based on the HPD:HelpDesk form, and then insert a sub report based on the HPD:Associations form. The link between the report and sub report would be 'Incident ID' of the HPD:Help Desk form to the 'Request ID' of the HPD:Associations form. You will want to add an additional sub report criteria of 'Request Type01' = Configuration Item, and display the 'Request Description' which is the name of the CI. Sounds like this should get you what you need. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Wednesday, July 30, 2008 5:15 PM To: arslist@ARSLIST.ORG Subject: Question on a Crystal report on an incident and the ci related to that incidnet. ** Has anyone created a report (and can give some pointers) that will print out an incident along with any relationships tied to it. We have a request to be able to print out all of the incident info, with any CI that might be related to the incident, not the CI tied to the user just the Incident. Thanks, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
BOXI/AR Web Report viewer problem
We are using Business Objects XI with ARS 7.1/MT 7.1 on Solaris. We're running those on separate boxes and the BOXI server on a windows boxes. All connections are secure and run through port 9443. Everything workswhen you print an Incident for example it works just fine. However, when you run a canned report like All open incidents by whatever it does not work. You specifiy the information and press the OK button to generate the report and the browser just sits there. After a while it goes to a Page not found message - this takes approximately 30 seconds. Trying to re-run the report results in the report immediately going to the page not found message. Anyone else had this problem? It sounds like a timeout/caching problem - but everything on the BOXI server is set to time out at 20 minutes. The MT, etc is also set for long time-outs. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: JVM for Remedy to run on WebSphere
I assume you mean the mid-tier? We are currently running 7.1 on Websphere with IBM HTTP server. Email me off list if you have specifics. I will say we did have to get a custom WAR file at least once in the process - otherwise we're just using the standard java version from the compatibility matrix - I think it's 1.5.something. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gidd Sent: Wednesday, July 30, 2008 3:08 PM To: arslist@ARSLIST.ORG Subject: JVM for Remedy to run on WebSphere Listers: Where can I find the requirement information for the JVM for Remedy to run on WebSphere? Is this supported? TIA Regards...Gidd Glidden L. Calden BUOYANT SOLUTIONS, INC. Keeping business afloat ...in a Sea of Solutions Office * 916.334.0599 FAX * 916.265.0112 Web * http://www.buoyantsolutions.net http://www.buoyantsolutions.net/ E-mail * mailto:[EMAIL PROTECTED] This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Survey Help Request: Creation via HPD:Help Desk in addition to Requester Console
On a different note - :-), Does anyhone know how to enable the surveys in the old 6.X version? I have looked everywhere I could think of. I found a join - SHRR:HPD-HelpDeskSurveyJoin - but can't figure out how to enable these surveys. I have never used the OOTB survey function with 6.X (obviously) :) Where do you configure the survey creation, etc? I have searched using ARutiliites and can't find anything remotely close to what I would expect on the Requester Console or SHR:Survey, etc. I found some references to Survey on the requester console, but can't seem to find the source. Has anyone had a negative/positive experience with 6.X Survey? Any help pointing me in the right direction is greatly appreciated. Thanks, Jase On 7/15/08, MCrawford [EMAIL PROTECTED] wrote: Greetings, It appears that OOTB Remedy 7.x only creates/sends out customer surveys when creating an incident request via the Requester console. In our environment we would like the Surveys to be created/sent out when an Incident is Resolved directly from the HPD:Help Desk Incident form. Do any of you have any information or helpful advice to offer in regards to this customization? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question on a Crystal report on an incident and the ci related to that incidnet.
Thanks, I will try that tomorrow on site. Howard On Wed, Jul 30, 2008 at 10:29 PM, Lisa Westerfield [EMAIL PROTECTED] wrote: ** There is a form called HPD:Associations that holds the relationships that an incident has between CIs, solutions, known errors, other incidents, etc. I would create a report based on the HPD:HelpDesk form, and then insert a sub report based on the HPD:Associations form. The link between the report and sub report would be 'Incident ID' of the HPD:Help Desk form to the 'Request ID' of the HPD:Associations form. You will want to add an additional sub report criteria of 'Request Type01' = Configuration Item, and display the 'Request Description' which is the name of the CI. Sounds like this should get you what you need. *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Wednesday, July 30, 2008 5:15 PM *To:* arslist@ARSLIST.ORG *Subject:* Question on a Crystal report on an incident and the ci related to that incidnet. ** Has anyone created a report (and can give some pointers) that will print out an incident along with any relationships tied to it. We have a request to be able to print out all of the incident info, with any CI that might be related to the incident, not the CI tied to the user just the Incident. Thanks, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ http://www.bmc.com/userworld/ TuringSMI is a Platinum Sponsor of both BMC UserWorld Events *Email Disclaimer* This email has been sent from the TuringSMI Group This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Performance improvement
Thank you :) But no money is availble right now :( Do you have somthing to send me no charge ? Best Regards, sharon mamon-meged AR System administrator phone : 972-3-9165229 moblie : 050-9165229 Bill Hoffmeier [EMAIL PROTECTED] L.COM To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList)Subject [EMAIL PROTECTED] Re: Performance improvement ORG 30/07/2008 09:48 Please respond to [EMAIL PROTECTED] RG You can start looking here: http://services.bmc.com/education/register/class_details.cfm?orgin=CustomerIDc=38cid=90179596.0 , at the bottom of the page you will find links to public classes in the U.S. and around the world. Bill -- From: Sharon-Michal Mamon-Meged [EMAIL PROTECTED] Sent: Tuesday, July 29, 2008 11:33 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Performance improvement Thank you very much :) Do you have a summary or document of this class ? There is no scheduled classes avilable :( Best Regards, sharon mamon-meged AR System administrator phone : 972-3-9165229 moblie : 050-9165229 Carey Matthew Black [EMAIL PROTECTED] To COM arslist@ARSLIST.ORG Sent by: Action cc Request System discussionSubject list(ARSList)Re: Performance improvement [EMAIL PROTECTED] ORG 29/07/2008 14:23 Please respond to [EMAIL PROTECTED] RG sharon mamon-meged, http://services.bmc.com/education/register/default.cfm Course Title = BMC Remedy AR System 7.x: Performance Tuning and Troubleshooting ... etc... etc... pick how you want to take the class ( online, or in a classroom...) Pay for the class.. etc.. ( looks like about $1300 USD currently) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Tue, Jul 29, 2008 at 6:59 AM, Sharon-Michal Mamon-Meged [EMAIL PROTECTED] wrote: Thank you for your mail :) Where can i find this class ? Best Regards, sharon mamon-meged AR System administrator phone : 972-3-9165229 moblie : 050-9165229 Carey Matthew Black [EMAIL PROTECTED] To COM arslist@ARSLIST.ORG Sent by: Action cc Request System discussion Subject list(ARSList)Re: Performance improvement [EMAIL PROTECTED] ORG 29/07/2008 13:54 Please respond to [EMAIL PROTECTED] RG sharon mamon-meged and/or SriSamSri Appecherla, There is a whole class that BMC offers that is dedicated to this problem. BMC Remedy AR System 7.x: Performance Tuning and Troubleshooting. It is one of the best classes that they offer. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. snip On Mon, Jul 28, 2008 at 9:47 PM, sam appecherla [EMAIL PROTECTED] wrote: ** Hi, Can you please suggest me some performance improving tips in Remedy? Regards, SriSamSri Appecherla Mobile# +91 991 610 6008
