Task assignment
Hi Group, I have a simple question. How can I avoid a task being assigned to an individual. In incident and change mgmt we have rules were we can define not to assign an incident or change to a group but not to any individual in a group. I am looking for something similar in tasks but no matter what I am not able to turn off the assignments in the task management. It is always assigned to an individual based on a round robin or capacity criteria even though I do not select the criteria in the task template. Please let me know if there is a simple solution for this. Thanks -- Sivarama ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Task assignment
There is a hidden config form that has a Round Robin/Capacity assignment config. I can't remember off the top of my head the name of the form, but it is stated in the one of the Task pdfs. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti Sent: 25 August 2008 07:13 To: arslist@ARSLIST.ORG Subject: Task assignment ** Hi Group, I have a simple question. How can I avoid a task being assigned to an individual. In incident and change mgmt we have rules were we can define not to assign an incident or change to a group but not to any individual in a group. I am looking for something similar in tasks but no matter what I am not able to turn off the assignments in the task management. It is always assigned to an individual based on a round robin or capacity criteria even though I do not select the criteria in the task template. Please let me know if there is a simple solution for this. Thanks -- Sivarama __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Task assignment
Hi all , I have a SLA questions . I would like to know more about SLA process . What mean Attached process ? When does the SLA records chances to Attached and why ? Does it chanced back to missed or met when the status of the record changed to closed ? When the process of the SLA is Attached Why don't I get the sla due date filed out ? Thank in Advanced :) Best Regards, sharon mamon-meged AR System administrator phone : 972-3-9165229 moblie : 050-9165229 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: filtering of collection in table object
Hi Isabel, Many thanks for detailed explanation. You have understood me exactly, with the exclusion of one point. Instead of - you not getting any data returned in your table. I have data collection in a table. And I am using a Vendor Form for the table object. The main problem is that I can not filter collection which I getting from the Vendor Form. I have followed your suggestion. I have opened hidden qualification field and have tried single and double quotes manually (not via work flow). I mean type in the qualification and refresh the table manually. I have error message with single quotes. I have no error message with double quotes. It didn't help. Best Regards, Vahagn Ross, Isabel (Access LLP) wrote: Hello Vahagn I'm not sure if I've entirely understood what the problem is, but what I think you're saying is: - you have a table with an EXTERNAL qualification - in the field referred to in the external qualification you have something like [Item No LIKE %some_phrase%] - you are not getting any error messages - you not getting any data returned in your table. Some things to check - Item No should not be in double-quotes. Check that it exactly matches the database name in the vendor form and has SINGLE quotes around it, e.g. 'Item No' LIKE %some_phrase% - are you setting the qualification using workflow? If so you need to remember to double up the double quotes. To start with, you could make the field read/write and just type in the qualification and refresh the table field until you're sure it works. Once you have something like this that you know is definitely working: 'Item No' LIKE %some_phrase% THEN you can set it using workflow, where %some_phrase% is the value of a field (lets call it zTmpChar) So you would set the external field to: 'Item No' LIKE %+$sTmpChar$+% in order to get the same result. Hope that helps Isabel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of rg25 Sent: 22 August 2008 08:08 To: arslist@ARSLIST.ORG Subject: Re: filtering of collection in table object Hi thanks for quick reply. There is no error message. There is the same collection independent of phrase in the LIKE condition. Best Regards, Vahagn Carey Matthew Black wrote: Dear rg25, You said: But in this approach I can not filter collection. but you did not explain what is failing. Is there an error message that you are getting? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Thu, Aug 21, 2008 at 7:46 AM, rg25 [EMAIL PROTECTED] wrote: Hi all, I am using ARS 7.1 and have a problem regarding filtering of collection in table object. Table object using Vendor Form as supporting form. I want to filter a result from a Vendor Form by one column (e.g Item No). To do it I have use [Item No LIKE %some_phrase%] in external qualification to find all items which content the phrase. But in this approach I can not filter collection. Can you please help me to solve this problem. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/filtering-of-collection-in-table-object-tp19087073 p19102469.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ***Disclaimer This e-mail and any attachments are for the intended addressee(s) only and may contain confidential and/or privileged material. If you are not a named addressee, do not use, retain or disclose such information. This email is not guaranteed to be free from viruses and does not bind Access in any contract or obligation. SERVICE GLASGOW LLP trading as ACCESS Registered in Scotland. No: SO301705 Registered Office: 191 West George Street, Glasgow , G2 2LD ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/filtering-of-collection-in-table-object-tp19087073p19139209.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: filtering of collection in table object
Hi, You are not supposed to filter ther returned collection. The Vendor Form should be able to limit the collection returned as dictated by your qualification. The Vendor Form relies of ARDBC custom code hooked into the plugin server. To program an ARDBC-solution, you can choose for yourself how much, if any, support for qualification criteria you want to build into it. If your ARDBC-solution does not support the qualification criteria you send it, your only option may be to pull the content of the Vendor Form into a temporary regular form, and then have your table field connect to your temp form instead. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. Hi Isabel, Many thanks for detailed explanation. You have understood me exactly, with the exclusion of one point. Instead of - you not getting any data returned in your table. I have data collection in a table. And I am using a Vendor Form for the table object. The main problem is that I can not filter collection which I getting from the Vendor Form. I have followed your suggestion. I have opened hidden qualification field and have tried single and double quotes manually (not via work flow). I mean type in the qualification and refresh the table manually. I have error message with single quotes. I have no error message with double quotes. It didn't help. Best Regards, Vahagn Ross, Isabel (Access LLP) wrote: Hello Vahagn I'm not sure if I've entirely understood what the problem is, but what I think you're saying is: - you have a table with an EXTERNAL qualification - in the field referred to in the external qualification you have something like [Item No LIKE %some_phrase%] - you are not getting any error messages - you not getting any data returned in your table. Some things to check - Item No should not be in double-quotes. Check that it exactly matches the database name in the vendor form and has SINGLE quotes around it, e.g. 'Item No' LIKE %some_phrase% - are you setting the qualification using workflow? If so you need to remember to double up the double quotes. To start with, you could make the field read/write and just type in the qualification and refresh the table field until you're sure it works. Once you have something like this that you know is definitely working: 'Item No' LIKE %some_phrase% THEN you can set it using workflow, where %some_phrase% is the value of a field (lets call it zTmpChar) So you would set the external field to: 'Item No' LIKE %+$sTmpChar$+% in order to get the same result. Hope that helps Isabel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of rg25 Sent: 22 August 2008 08:08 To: arslist@ARSLIST.ORG Subject: Re: filtering of collection in table object Hi thanks for quick reply. There is no error message. There is the same collection independent of phrase in the LIKE condition. Best Regards, Vahagn Carey Matthew Black wrote: Dear rg25, You said: But in this approach I can not filter collection. but you did not explain what is failing. Is there an error message that you are getting? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Thu, Aug 21, 2008 at 7:46 AM, rg25 [EMAIL PROTECTED] wrote: Hi all, I am using ARS 7.1 and have a problem regarding filtering of collection in table object. Table object using Vendor Form as supporting form. I want to filter a result from a Vendor Form by one column (e.g Item No). To do it I have use [Item No LIKE %some_phrase%] in external qualification to find all items which content the phrase. But in this approach I can not filter collection. Can you please help me to solve this problem. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/filtering-of-collection-in-table-object-tp19087073 p19102469.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ***Disclaimer This e-mail and any attachments are for the intended addressee(s) only and may contain confidential and/or privileged material.
SLA Questions - Answers
Sharon, I split this off of the Task Question since it seems to be a separate topic. Hope this info helps: Attached: This means that the incident meets the goal criteria you have configured in the SLM application Service Target. The Service Target will attach as soon as the criteria is met (Start criteria). In Process: Means that the Service Target is current in process on the incident Met: This means that the Service Target was met on that incident Missed Goal: This means that the Service Target was missed on the incident Warning: This means that the Service Target has met the warning time period, and is in danger of missing the Service Target goal. Detached: This means that the Service Target no longer applies to the incident and has been detached. This usually occurs because the priority of the incident has changed. The Service Target Due Date/Time will show on the SLM tab of the incident, and is based on the Goal time defined in the SLM application Service Target criteria. ~~~ Hi all , I have a SLA questions . I would like to know more about SLA process . What mean Attached process ? When does the SLA records chances to Attached and why ? Does it chanced back to missed or met when the status of the record changed to closed ? When the process of the SLA is Attached Why don't I get the sla due date filed out ? Thank in Advanced :) Best Regards, sharon mamon-meged AR System administrator phone : 972-3-9165229 moblie : 050-9165229 This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: filtering of collection in table object
Hi, I am not using ARDBC-solution. I am using XLink tool of NTuision to retreive data via web service. Best Regards, Vahagn Misi Mladoniczky wrote: Hi, You are not supposed to filter ther returned collection. The Vendor Form should be able to limit the collection returned as dictated by your qualification. The Vendor Form relies of ARDBC custom code hooked into the plugin server. To program an ARDBC-solution, you can choose for yourself how much, if any, support for qualification criteria you want to build into it. If your ARDBC-solution does not support the qualification criteria you send it, your only option may be to pull the content of the Vendor Form into a temporary regular form, and then have your table field connect to your temp form instead. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. Hi Isabel, Many thanks for detailed explanation. You have understood me exactly, with the exclusion of one point. Instead of - you not getting any data returned in your table. I have data collection in a table. And I am using a Vendor Form for the table object. The main problem is that I can not filter collection which I getting from the Vendor Form. I have followed your suggestion. I have opened hidden qualification field and have tried single and double quotes manually (not via work flow). I mean type in the qualification and refresh the table manually. I have error message with single quotes. I have no error message with double quotes. It didn't help. Best Regards, Vahagn Ross, Isabel (Access LLP) wrote: Hello Vahagn I'm not sure if I've entirely understood what the problem is, but what I think you're saying is: - you have a table with an EXTERNAL qualification - in the field referred to in the external qualification you have something like [Item No LIKE %some_phrase%] - you are not getting any error messages - you not getting any data returned in your table. Some things to check - Item No should not be in double-quotes. Check that it exactly matches the database name in the vendor form and has SINGLE quotes around it, e.g. 'Item No' LIKE %some_phrase% - are you setting the qualification using workflow? If so you need to remember to double up the double quotes. To start with, you could make the field read/write and just type in the qualification and refresh the table field until you're sure it works. Once you have something like this that you know is definitely working: 'Item No' LIKE %some_phrase% THEN you can set it using workflow, where %some_phrase% is the value of a field (lets call it zTmpChar) So you would set the external field to: 'Item No' LIKE %+$sTmpChar$+% in order to get the same result. Hope that helps Isabel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of rg25 Sent: 22 August 2008 08:08 To: arslist@ARSLIST.ORG Subject: Re: filtering of collection in table object Hi thanks for quick reply. There is no error message. There is the same collection independent of phrase in the LIKE condition. Best Regards, Vahagn Carey Matthew Black wrote: Dear rg25, You said: But in this approach I can not filter collection. but you did not explain what is failing. Is there an error message that you are getting? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Thu, Aug 21, 2008 at 7:46 AM, rg25 [EMAIL PROTECTED] wrote: Hi all, I am using ARS 7.1 and have a problem regarding filtering of collection in table object. Table object using Vendor Form as supporting form. I want to filter a result from a Vendor Form by one column (e.g Item No). To do it I have use [Item No LIKE %some_phrase%] in external qualification to find all items which content the phrase. But in this approach I can not filter collection. Can you please help me to solve this problem. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/filtering-of-collection-in-table-object-tp19087073 p19102469.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com
Re: Task assignment
Each Application's assignment configuration can be found here: Application Administration Console/Custom Configuration/Application Section - such as Incident Mgt/Advanced Options/Rules From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell Sent: Monday, August 25, 2008 1:17 AM To: arslist@ARSLIST.ORG Subject: Re: Task assignment ** There is a hidden config form that has a Round Robin/Capacity assignment config. I can't remember off the top of my head the name of the form, but it is stated in the one of the Task pdfs. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti Sent: 25 August 2008 07:13 To: arslist@ARSLIST.ORG Subject: Task assignment ** Hi Group, I have a simple question. How can I avoid a task being assigned to an individual. In incident and change mgmt we have rules were we can define not to assign an incident or change to a group but not to any individual in a group. I am looking for something similar in tasks but no matter what I am not able to turn off the assignments in the task management. It is always assigned to an individual based on a round robin or capacity criteria even though I do not select the criteria in the task template. Please let me know if there is a simple solution for this. Thanks -- Sivarama __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Anticipated timeframe for an AR Server Upgrade?
We let it go over the weekend twice, upwards of 36 hours and it still isn't finished. That seems a bit over the top to me. Am I just impatient? Michael A. McManus, SSgt, USAF Remedy Developer HQ 754 ELSG/DOMH DSN: 596-6472 / Comm: 334-416-6472 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Saturday, August 23, 2008 8:05 AM To: arslist@ARSLIST.ORG Subject: Re: Anticipated timeframe for an AR Server Upgrade? ** 5.1.2 to 6 then to 6.3 then to 7. Since you left out a version it may not work. If it did work previously time frame is difficult to know since all forms and workflow will be touched. -Original Message- From: McManus Michael A SSgt HQ 754 ELSG/DOMH [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Sat, 23 Aug 2008 12:56 am Subject: Anticipated timeframe for an AR Server Upgrade? ** Listers, We’re upgrading our AR Server tonight from 5.1.2 to 7.0. A direct upgrade didn’t appear to be working so I went with 5.1.2 to 6.3. I kicked it off about 6 hours ago and it still appears to be steadily chugging along at the “Upgrading the AR System Database” screen. I did this previously on a development environment, but kicked it off in the afternoon and came in the next morning so I’m not sure on the actual time this normally takes. I’m sure hardware and database size play a role, but can anyone give me a rough estimate for how long this normally takes? I’d like to sleep before my next birthday J Thanks much, Michael A. McManus, SSgt, USAF Remedy Developer HQ 754 ELSG/DOMH __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ Get the MapQuest Toolbar http://mapquest.com/toolbar?ncid=mpqmap000510 . Directions, Traffic, Gas Prices More! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
Re: Task assignment
Task is slightly different as it comes under: Application Administration Console/Custom Configuration/Task management System/Assignment/Assignment Configuration There are two further changes as to how the other application config forms work 1. appadmin does not have access only Demo (strangely, you may want to check in case it is just my example system) 2. Assignment process is a required field, and therefore you must set the record status to Inactive. For info the form is TMS:AssignmentConfiguration. www.manictotal.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield Sent: 25 August 2008 12:48 To: arslist@ARSLIST.ORG Subject: Re: Task assignment Each Application's assignment configuration can be found here: Application Administration Console/Custom Configuration/Application Section - such as Incident Mgt/Advanced Options/Rules From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell Sent: Monday, August 25, 2008 1:17 AM To: arslist@ARSLIST.ORG Subject: Re: Task assignment ** There is a hidden config form that has a Round Robin/Capacity assignment config. I can't remember off the top of my head the name of the form, but it is stated in the one of the Task pdfs. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti Sent: 25 August 2008 07:13 To: arslist@ARSLIST.ORG Subject: Task assignment ** Hi Group, I have a simple question. How can I avoid a task being assigned to an individual. In incident and change mgmt we have rules were we can define not to assign an incident or change to a group but not to any individual in a group. I am looking for something similar in tasks but no matter what I am not able to turn off the assignments in the task management. It is always assigned to an individual based on a round robin or capacity criteria even though I do not select the criteria in the task template. Please let me know if there is a simple solution for this. Thanks -- Sivarama __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ http://www.bmc.com/userworld/ TuringSMI is a Platinum Sponsor of both BMC UserWorld Events Email Disclaimer This email has been sent from the TuringSMI Group This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Installing Knowledge Management
We ran into a similar problem. I don't recall the precise resolution, but it involved Tomcat settings. IIS also should not have the virtual directory because that's something Tomcat should handle and may cause problems for you. To see if it's installed correctly in Tomcat, go to http://remedyserver:8080/manager/html and log in with whatever credentials you have (I think it's tomcat for both username and password by default, but if not you can edit the password file.) You should see RKM listed there as an application. If it's not, find the .war file (I think it's rkm.war and in the directory you installed RKM to) and install it via that web interface. If it is showing up, try http://remedyserver:8080/rkm and see if it comes up . If it does, then the problem is with IIS. Remove the virtual directory and make sure Jakarta is set up correctly to redirect you from IIS to Tomcat via http://remedyserver/rkm . You may want to open a ticket with BMC Support because when I tried to install RKM, I ran into multiple issues, and BMC had to send me a custom .war file and help with a few other things. In my experience, you can't just install RKM out of the box according to their directions and expect it to work correctly. If you need any more help, again, I'd suggest opening a ticket but also post your questions here too. Thanks, Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie :CO IS Sent: Friday, August 22, 2008 6:06 PM To: arslist@ARSLIST.ORG Subject: Installing Knowledge Management ** Hi all - I am in the process of building 2 brand new 7.x servers, a dev QA environments. On Dev I have installed: Window 2003, IIS. Java 1.6.0_07, Active Perl 5.10.0 b 1003, ARS 7.1 p 4 (server, admin, user, approval). Then I installed KM 7.2 (which installed Tomcat 5.5 HummingBird 5.4). But when I go to http:\\server\rkmI get 404 (page cannot be found). I looked on the list but they didn't cover this and I looked at the install doc and everything they say should be done has been done. I have added to my IIS a virtual directory called rkm and it points to the correct folder. Is this what I should have done? I still have to build my QA environment and want to do it correctly. Thanks!!! Christie Pargeter Legacy Health System IS - Programming SR Technical Analyst [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] System Office tel: 503-415-5149 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Is AIE in 7.1
Good morning all, It's Monday and I'm trying to figure out if I need to upgrade to ARS 7.1 or not and have a question. I seem to recall something about AIE (formerly EIE) included in ARS 7.1. Is this correct, or am I mixing it up with 7.5? Thanks, Shawn Pierson Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Anticipated timeframe for an AR Server Upgrade?
Not knowing anything about your hardware/OS/memory/DB Size ... Yes that seems excessive. If I remember our 5.1.2 to 6.3 was about 2 hours and our 6.3 to 7.1 this weekend was 2.5 hours (These were both pure custom ARS with no Remedy apps). This is on Sun hardware w/Oracle and about a 75G db. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH Sent: Monday, August 25, 2008 7:22 AM To: arslist@ARSLIST.ORG Subject: Re: Anticipated timeframe for an AR Server Upgrade? We let it go over the weekend twice, upwards of 36 hours and it still isn't finished. That seems a bit over the top to me. Am I just impatient? Michael A. McManus, SSgt, USAF Remedy Developer HQ 754 ELSG/DOMH DSN: 596-6472 / Comm: 334-416-6472 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Saturday, August 23, 2008 8:05 AM To: arslist@ARSLIST.ORG Subject: Re: Anticipated timeframe for an AR Server Upgrade? ** 5.1.2 to 6 then to 6.3 then to 7. Since you left out a version it may not work. If it did work previously time frame is difficult to know since all forms and workflow will be touched. -Original Message- From: McManus Michael A SSgt HQ 754 ELSG/DOMH [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Sat, 23 Aug 2008 12:56 am Subject: Anticipated timeframe for an AR Server Upgrade? Listers, We're upgrading our AR Server tonight from 5.1.2 to 7.0. A direct upgrade didn't appear to be working so I went with 5.1.2 to 6.3. I kicked it off about 6 hours ago and it still appears to be steadily chugging along at the Upgrading the AR System Database screen. I did this previously on a development environment, but kicked it off in the afternoon and came in the next morning so I'm not sure on the actual time this normally takes. I'm sure hardware and database size play a role, but can anyone give me a rough estimate for how long this normally takes? I'd like to sleep before my next birthday J Thanks much, Michael A. McManus, SSgt, USAF Remedy Developer HQ 754 ELSG/DOMH ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Is AIE in 7.1
I believe AIE requires CMDB 2.1 which requires AR 7.1 --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Monday, August 25, 2008 9:10 AM To: arslist@ARSLIST.ORG Subject: Is AIE in 7.1 Good morning all, It's Monday and I'm trying to figure out if I need to upgrade to ARS 7.1 or not and have a question. I seem to recall something about AIE (formerly EIE) included in ARS 7.1. Is this correct, or am I mixing it up with 7.5? Thanks, Shawn Pierson Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: filtering of collection in table object
Hi, XLink must have been built using ARDBC. ARDBC is the only way to create a Vendor Form. I would ask NTuision about the limitations of the product. Does it support qualifications, and to what extent? Best Regards - Misi, RRR AB, http://rrr.se Hi, I am not using ARDBC-solution. I am using XLink tool of NTuision to retreive data via web service. Best Regards, Vahagn Misi Mladoniczky wrote: Hi, You are not supposed to filter ther returned collection. The Vendor Form should be able to limit the collection returned as dictated by your qualification. The Vendor Form relies of ARDBC custom code hooked into the plugin server. To program an ARDBC-solution, you can choose for yourself how much, if any, support for qualification criteria you want to build into it. If your ARDBC-solution does not support the qualification criteria you send it, your only option may be to pull the content of the Vendor Form into a temporary regular form, and then have your table field connect to your temp form instead. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. Hi Isabel, Many thanks for detailed explanation. You have understood me exactly, with the exclusion of one point. Instead of - you not getting any data returned in your table. I have data collection in a table. And I am using a Vendor Form for the table object. The main problem is that I can not filter collection which I getting from the Vendor Form. I have followed your suggestion. I have opened hidden qualification field and have tried single and double quotes manually (not via work flow). I mean type in the qualification and refresh the table manually. I have error message with single quotes. I have no error message with double quotes. It didn't help. Best Regards, Vahagn Ross, Isabel (Access LLP) wrote: Hello Vahagn I'm not sure if I've entirely understood what the problem is, but what I think you're saying is: - you have a table with an EXTERNAL qualification - in the field referred to in the external qualification you have something like [Item No LIKE %some_phrase%] - you are not getting any error messages - you not getting any data returned in your table. Some things to check - Item No should not be in double-quotes. Check that it exactly matches the database name in the vendor form and has SINGLE quotes around it, e.g. 'Item No' LIKE %some_phrase% - are you setting the qualification using workflow? If so you need to remember to double up the double quotes. To start with, you could make the field read/write and just type in the qualification and refresh the table field until you're sure it works. Once you have something like this that you know is definitely working: 'Item No' LIKE %some_phrase% THEN you can set it using workflow, where %some_phrase% is the value of a field (lets call it zTmpChar) So you would set the external field to: 'Item No' LIKE %+$sTmpChar$+% in order to get the same result. Hope that helps Isabel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of rg25 Sent: 22 August 2008 08:08 To: arslist@ARSLIST.ORG Subject: Re: filtering of collection in table object Hi thanks for quick reply. There is no error message. There is the same collection independent of phrase in the LIKE condition. Best Regards, Vahagn Carey Matthew Black wrote: Dear rg25, You said: But in this approach I can not filter collection. but you did not explain what is failing. Is there an error message that you are getting? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Thu, Aug 21, 2008 at 7:46 AM, rg25 [EMAIL PROTECTED] wrote: Hi all, I am using ARS 7.1 and have a problem regarding filtering of collection in table object. Table object using Vendor Form as supporting form. I want to filter a result from a Vendor Form by one column (e.g Item No). To do it I have use [Item No LIKE %some_phrase%] in external qualification to find all items which content the phrase. But in this approach I can not filter collection. Can you please help me to solve this problem. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/filtering-of-collection-in-table-object-tp19087073
JOB: RSP looking for contract
Hello listers, Contracts I had expected to be presently working on have yet to materialize, so I'm looking to see what else might be available. I'm ready to start ASAP. For those who don't know me, I've been working as a Remedy Developer since 1996, and as a consultant since 2000. I have my RSP certification, and have experience with both custom AR System development and some of the ITSM products (all versions). I have excellent communication skills, and can work well alone or as part of a team. I don't mind traveling, though being based in Seattle, I prefer to stay on or near the West Coast. I can work remotely if appropriate. I would prefer a 1099 contract over a permanent position. I'll send a resume on request. Please respond to me at [EMAIL PROTECTED], NOT to the list. Thanks in advance, Rick Cook Cook Enterprises 253-278-4112 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Karl Uselman is out of the office.
I will be out of the office starting 08/25/2008 and will not return until 09/02/2008. If you need immediate assistance, please contact Michelle Lucero at 972-696-5279 or internally at 92/540-5279. If this is an issue regarding Remedy, please contact the ITSS L1 General Support group at .1-866-8527. If this is an escalated Remedy issue, please contact Michelle Lucero. If this is a management issue, please contact Michael Epler. Otherwise, I will respond to your message when I return. == Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Countrywide Financial Corporation or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited by law. If you have received this communication in error, please immediately return this communication to the sender and delete the original message and any copy of it in your possession. == ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: RSP looking for contract
List, If you are in the market for a top notch Remedy developer/consultant, you might want to jump, as Rick will not be available for long :-) Doug From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Monday, August 25, 2008 9:51 AM To: arslist@ARSLIST.ORG Subject: JOB: RSP looking for contract ** Hello listers, Contracts I had expected to be presently working on have yet to materialize, so I'm looking to see what else might be available. I'm ready to start ASAP. For those who don't know me, I've been working as a Remedy Developer since 1996, and as a consultant since 2000. I have my RSP certification, and have experience with both custom AR System development and some of the ITSM products (all versions). I have excellent communication skills, and can work well alone or as part of a team. I don't mind traveling, though being based in Seattle, I prefer to stay on or near the West Coast. I can work remotely if appropriate. I would prefer a 1099 contract over a permanent position. I'll send a resume on request. Please respond to me at [EMAIL PROTECTED], NOT to the list. Thanks in advance, Rick Cook Cook Enterprises 253-278-4112 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Installing Knowledge Management
Thanks. when I try to go to the manager/html I am prompted but putting in tomcat / tomcat didn't let me in. I have opened a ticket with Remedy. Seems strange that you can't install out of the box. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Pierson, Shawn Sent: Monday, August 25, 2008 6:06 AM To: arslist@ARSLIST.ORG Subject: Re: Installing Knowledge Management ** We ran into a similar problem. I don't recall the precise resolution, but it involved Tomcat settings. IIS also should not have the virtual directory because that's something Tomcat should handle and may cause problems for you. To see if it's installed correctly in Tomcat, go to http://remedyserver:8080/manager/html and log in with whatever credentials you have (I think it's tomcat for both username and password by default, but if not you can edit the password file.) You should see RKM listed there as an application. If it's not, find the .war file (I think it's rkm.war and in the directory you installed RKM to) and install it via that web interface. If it is showing up, try http://remedyserver:8080/rkm and see if it comes up . If it does, then the problem is with IIS. Remove the virtual directory and make sure Jakarta is set up correctly to redirect you from IIS to Tomcat via http://remedyserver/rkm . You may want to open a ticket with BMC Support because when I tried to install RKM, I ran into multiple issues, and BMC had to send me a custom .war file and help with a few other things. In my experience, you can't just install RKM out of the box according to their directions and expect it to work correctly. If you need any more help, again, I'd suggest opening a ticket but also post your questions here too. Thanks, Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie :CO IS Sent: Friday, August 22, 2008 6:06 PM To: arslist@ARSLIST.ORG Subject: Installing Knowledge Management ** Hi all - I am in the process of building 2 brand new 7.x servers, a dev QA environments. On Dev I have installed: Window 2003, IIS. Java 1.6.0_07, Active Perl 5.10.0 b 1003, ARS 7.1 p 4 (server, admin, user, approval). Then I installed KM 7.2 (which installed Tomcat 5.5 HummingBird 5.4). But when I go to http:\\server\rkmI get 404 (page cannot be found). I looked on the list but they didn't cover this and I looked at the install doc and everything they say should be done has been done. I have added to my IIS a virtual directory called rkm and it points to the correct folder. Is this what I should have done? I still have to build my QA environment and want to do it correctly. Thanks!!! _ Christie Pargeter Legacy Health System IS - Programming SR Technical Analyst [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] System Office tel: 503-415-5149 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Report Preview
Hi All, Question on report preview? Is there anyway to change it, so you can copy from the report view? Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Is AIE in 7.1
To answer the original question, AIE is not included with AR System 7.1.00. Those customers who either purchase CMDB or receive it as part of a larger solution package will also receive AIE for use with the CMDB. The AIE provided with these solution packages is intended for use in populating the CMDB (i.e. it is not licensed for use directly to AR System). Those customers wishing to integrate an external data source directly with AR System using AIE would need to purchase AIE separately. This packaging model will remain moving forward - i.e. there are currently no plans to include AIE with AR System 7.5.00 either. Thanks, -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) on behalf of J.T. Shyman Sent: Mon 8/25/2008 6:27 AM To: arslist@ARSLIST.ORG Subject: Re: Is AIE in 7.1 ** I believe AIE requires CMDB 2.1 which requires AR 7.1 --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Monday, August 25, 2008 9:10 AM To: arslist@ARSLIST.ORG Subject: Is AIE in 7.1 Good morning all, It's Monday and I'm trying to figure out if I need to upgrade to ARS 7.1 or not and have a question. I seem to recall something about AIE (formerly EIE) included in ARS 7.1. Is this correct, or am I mixing it up with 7.5? Thanks, Shawn Pierson Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Is AIE in 7.1
I was wrong. AIE requires CMDB 2.0 and AR 7.0 at a minimum. Thanks to Anne Brock at BMC for the clarification. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Monday, August 25, 2008 9:28 AM To: arslist@ARSLIST.ORG Subject: Re: Is AIE in 7.1 I believe AIE requires CMDB 2.1 which requires AR 7.1 --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Monday, August 25, 2008 9:10 AM To: arslist@ARSLIST.ORG Subject: Is AIE in 7.1 Good morning all, It's Monday and I'm trying to figure out if I need to upgrade to ARS 7.1 or not and have a question. I seem to recall something about AIE (formerly EIE) included in ARS 7.1. Is this correct, or am I mixing it up with 7.5? Thanks, Shawn Pierson Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Is AIE in 7.1
If you are wondering about getting AIE for no charge - AIE is bundled with the ITSM apps that use the CMDB (Service Desk, Change Mgmt, Asset Mgmt) or with the CMDB enterprise version. It is included free for the purposes of piping data into the CMDB. For other uses, or for non-ITSM apps, you would need to purchase it. So it is not included with AR System 7.1. Of course, you can always check with your sales rep for clarification. Thanks, Anne Brock Principal SC, BMC Software (As Kelly always says - yes, I work for BMC, but this post reflects the opinions of the poster and not the offical opinion of BMC) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Monday, August 25, 2008 6:28 AM To: arslist@ARSLIST.ORG Subject: Re: Is AIE in 7.1 ** I believe AIE requires CMDB 2.1 which requires AR 7.1 --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Monday, August 25, 2008 9:10 AM To: arslist@ARSLIST.ORG Subject: Is AIE in 7.1 Good morning all, It's Monday and I'm trying to figure out if I need to upgrade to ARS 7.1 or not and have a question. I seem to recall something about AIE (formerly EIE) included in ARS 7.1. Is this correct, or am I mixing it up with 7.5? Thanks, Shawn Pierson Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Report Preview
Why not just export to a CSV? Works for me... Yours truly, Charles H. Roberts, 4th Customer Service Manager (CSM) Riverside County Information Technology (RCIT) Office: 951-486-7780 Cell: 951-840-8699 eMail: [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Rondeau Sent: Monday, August 25, 2008 8:06 AM To: arslist@ARSLIST.ORG Subject: Report Preview Hi All, Question on report preview? Is there anyway to change it, so you can copy from the report view? Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Report Preview
Users want to copy certain info from the work log and not all the info displayed in the work logs. This report runs off all work logs for an Incident -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roberts, Chas Sent: Monday, August 25, 2008 11:32 AM To: arslist@ARSLIST.ORG Subject: Re: Report Preview Why not just export to a CSV? Works for me... Yours truly, Charles H. Roberts, 4th Customer Service Manager (CSM) Riverside County Information Technology (RCIT) Office: 951-486-7780 Cell: 951-840-8699 eMail: [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Rondeau Sent: Monday, August 25, 2008 8:06 AM To: arslist@ARSLIST.ORG Subject: Report Preview Hi All, Question on report preview? Is there anyway to change it, so you can copy from the report view? Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Report Preview
If the Work Info entry is not locked, then you can copy anything. If it is locked, then you can click [View] instead of [Report] and then highlight and copy any of the data in the work info entry. Hope that helps, LisaD -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Rondeau Sent: Monday, August 25, 2008 10:56 AM To: arslist@ARSLIST.ORG Subject: Re: Report Preview Users want to copy certain info from the work log and not all the info displayed in the work logs. This report runs off all work logs for an Incident -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roberts, Chas Sent: Monday, August 25, 2008 11:32 AM To: arslist@ARSLIST.ORG Subject: Re: Report Preview Why not just export to a CSV? Works for me... Yours truly, Charles H. Roberts, 4th Customer Service Manager (CSM) Riverside County Information Technology (RCIT) Office: 951-486-7780 Cell: 951-840-8699 eMail: [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Rondeau Sent: Monday, August 25, 2008 8:06 AM To: arslist@ARSLIST.ORG Subject: Report Preview Hi All, Question on report preview? Is there anyway to change it, so you can copy from the report view? Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Report Preview
There is a preference you can set using the client. Click on Tools, Options and then the Advanced tab. Below Report server there is a check box Use this program to preview reports. Check this, then below that click on the the box to the right of the field (expand Box) and then select something to use. I use Write (example: C:\WINDOWS\system32\write.exe) Hope this helps. *Rocky* Rocky Rockwell Remedy/BMC Application Designer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-450-5076 Timothy Rondeau wrote: Hi All, Question on report preview? Is there anyway to change it, so you can copy from the report view? Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Report Preview
Works great, thanks -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rocky Rockwell Sent: Monday, August 25, 2008 12:22 PM To: arslist@ARSLIST.ORG Subject: Re: Report Preview There is a preference you can set using the client. Click on Tools, Options and then the Advanced tab. Below Report server there is a check box Use this program to preview reports. Check this, then below that click on the the box to the right of the field (expand Box) and then select something to use. I use Write (example: C:\WINDOWS\system32\write.exe) Hope this helps. *Rocky* Rocky Rockwell Remedy/BMC Application Designer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-450-5076 Timothy Rondeau wrote: Hi All, Question on report preview? Is there anyway to change it, so you can copy from the report view? Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Installing Knowledge Management
Found out that I needed to add a line to my uriworkermap.properties file (this in the jakara directory). In C:\Program Files\Apache Software Foundation\Jakarta Isapi Redirector\conf add /rkm/*=wlb also you really need to add go to /rkm/ if you don't have the ending slash you can't get to rkm. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Pierson, Shawn Sent: Monday, August 25, 2008 6:06 AM To: arslist@ARSLIST.ORG Subject: Re: Installing Knowledge Management ** We ran into a similar problem. I don't recall the precise resolution, but it involved Tomcat settings. IIS also should not have the virtual directory because that's something Tomcat should handle and may cause problems for you. To see if it's installed correctly in Tomcat, go to http://remedyserver:8080/manager/html and log in with whatever credentials you have (I think it's tomcat for both username and password by default, but if not you can edit the password file.) You should see RKM listed there as an application. If it's not, find the .war file (I think it's rkm.war and in the directory you installed RKM to) and install it via that web interface. If it is showing up, try http://remedyserver:8080/rkm and see if it comes up . If it does, then the problem is with IIS. Remove the virtual directory and make sure Jakarta is set up correctly to redirect you from IIS to Tomcat via http://remedyserver/rkm . You may want to open a ticket with BMC Support because when I tried to install RKM, I ran into multiple issues, and BMC had to send me a custom .war file and help with a few other things. In my experience, you can't just install RKM out of the box according to their directions and expect it to work correctly. If you need any more help, again, I'd suggest opening a ticket but also post your questions here too. Thanks, Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie :CO IS Sent: Friday, August 22, 2008 6:06 PM To: arslist@ARSLIST.ORG Subject: Installing Knowledge Management ** Hi all - I am in the process of building 2 brand new 7.x servers, a dev QA environments. On Dev I have installed: Window 2003, IIS. Java 1.6.0_07, Active Perl 5.10.0 b 1003, ARS 7.1 p 4 (server, admin, user, approval). Then I installed KM 7.2 (which installed Tomcat 5.5 HummingBird 5.4). But when I go to http:\\server\rkmI get 404 (page cannot be found). I looked on the list but they didn't cover this and I looked at the install doc and everything they say should be done has been done. I have added to my IIS a virtual directory called rkm and it points to the correct folder. Is this what I should have done? I still have to build my QA environment and want to do it correctly. Thanks!!! _ Christie Pargeter Legacy Health System IS - Programming SR Technical Analyst [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] System Office tel: 503-415-5149 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Installing Knowledge Management
To get into tomcat manager, you got to set up a manager role in the tomcat-users.xml file. You need to have a user of tomcat as a member of this role.. Since you are trying to authenticate using tomcat / tomcat, have you set up tomcat to be a manager? Joe - Original Message From: Pargeter, Christie :CO IS [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 10:41:02 AM Subject: Re: Installing Knowledge Management ** Thanks. when I try to go to the manager/html I am prompted but putting in tomcat / tomcat didn't let me in. I have opened a ticket with Remedy. Seems strange that you can't install out of the box. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Pierson, Shawn Sent: Monday, August 25, 2008 6:06 AM To: arslist@ARSLIST.ORG Subject: Re: Installing Knowledge Management ** We ran into a similar problem. I don’t recall the precise resolution, but it involved Tomcat settings. IIS also should not have the virtual directory because that’s something Tomcat should handle and may cause problems for you. To see if it’s installed correctly in Tomcat, go to http://remedyserver:8080/manager/html and log in with whatever credentials you have (I think it’s tomcat for both username and password by default, but if not you can edit the password file.) You should see RKM listed there as an application. If it’s not, find the .war file (I think it’s rkm.war and in the directory you installed RKM to) and install it via that web interface. If it is showing up, try http://remedyserver:8080/rkm and see if it comes up . If it does, then the problem is with IIS. Remove the virtual directory and make sure Jakarta is set up correctly to redirect you from IIS to Tomcat via http://remedyserver/rkm . You may want to open a ticket with BMC Support because when I tried to install RKM, I ran into multiple issues, and BMC had to send me a “custom” .war file and help with a few other things. In my experience, you can’t just install RKM out of the box according to their directions and expect it to work correctly. If you need any more help, again, I’d suggest opening a ticket but also post your questions here too. Thanks, Shawn Pierson From:Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie :CO IS Sent: Friday, August 22, 2008 6:06 PM To: arslist@ARSLIST.ORG Subject: Installing Knowledge Management ** Hi all - I am in the process of building 2 brand new 7.x servers, a dev QA environments. On Dev I have installed: Window 2003, IIS. Java 1.6.0_07, Active Perl 5.10.0 b 1003, ARS 7.1 p 4 (server, admin, user, approval). Then I installed KM 7.2 (which installed Tomcat 5.5 HummingBird 5.4). But when I go to http:\\server\rkm I get 404 (page cannot be found). I looked on the list but they didn't cover this and I looked at the install doc and everything they say should be done has been done. I have added to my IIS a virtual directory called rkm and it points to the correct folder. Is this what I should have done? I still have to build my QA environment and want to do it correctly. Thanks!!! Christie Pargeter Legacy Health System IS - Programming SR Technical Analyst [EMAIL PROTECTED] System Office tel: 503-415-5149 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Private and confidential as detailed here. If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Task assignment
Thank you for the clarification! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell Sent: Monday, August 25, 2008 7:28 AM To: arslist@ARSLIST.ORG Subject: Re: Task assignment ** Task is slightly different as it comes under: Application Administration Console/Custom Configuration/Task management System/Assignment/Assignment Configuration There are two further changes as to how the other application config forms work 1. appadmin does not have access only Demo (strangely, you may want to check in case it is just my example system) 2. Assignment process is a required field, and therefore you must set the record status to Inactive. For info the form is TMS:AssignmentConfiguration. www.manictotal.com From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield Sent: 25 August 2008 12:48 To: arslist@ARSLIST.ORG Subject: Re: Task assignment Each Application's assignment configuration can be found here: Application Administration Console/Custom Configuration/Application Section - such as Incident Mgt/Advanced Options/Rules From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell Sent: Monday, August 25, 2008 1:17 AM To: arslist@ARSLIST.ORG Subject: Re: Task assignment ** There is a hidden config form that has a Round Robin/Capacity assignment config. I can't remember off the top of my head the name of the form, but it is stated in the one of the Task pdfs. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti Sent: 25 August 2008 07:13 To: arslist@ARSLIST.ORG Subject: Task assignment ** Hi Group, I have a simple question. How can I avoid a task being assigned to an individual. In incident and change mgmt we have rules were we can define not to assign an incident or change to a group but not to any individual in a group. I am looking for something similar in tasks but no matter what I am not able to turn off the assignments in the task management. It is always assigned to an individual based on a round robin or capacity criteria even though I do not select the criteria in the task template. Please let me know if there is a simple solution for this. Thanks -- Sivarama __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ http://www.bmc.com/userworld/ TuringSMI is a Platinum Sponsor of both BMC UserWorld Events Email Disclaimer This email has been sent from the TuringSMI Group This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are image001.jpg
Web services issue
Greeting Listers, Using Web Services I am pulling open tickets from Remedy by personID tickets are assigned to and it works great, until I send a request with personID that has not tickets assigned. I get a SOAP error with the following text: Entry does not exist in database. Any ideas on how I can get it to return an empty list instead of throwing an error? Remedy 6.3 Thank you, Masha Bench ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Installing Knowledge Management
Christie, Does the user that runs IIS have the necessary read/write/execute permissions to the RKM installation folder? Joe - Original Message From: Pargeter, Christie :CO IS [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, August 22, 2008 7:06:01 PM Subject: Installing Knowledge Management ** Hi all - I am in the process of building 2 brand new 7.x servers, a dev QA environments. On Dev I have installed: Window 2003, IIS. Java 1.6.0_07, Active Perl 5.10.0 b 1003, ARS 7.1 p 4 (server, admin, user, approval). Then I installed KM 7.2 (which installed Tomcat 5.5 HummingBird 5.4). But when I go to http:\\server\rkm I get 404 (page cannot be found). I looked on the list but they didn't cover this and I looked at the install doc and everything they say should be done has been done. I have added to my IIS a virtual directory called rkm and it points to the correct folder. Is this what I should have done? I still have to build my QA environment and want to do it correctly. Thanks!!! Christie Pargeter Legacy Health System IS - Programming SR Technical [EMAIL PROTECTED] System Office tel: 503-415-5149 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Web services issue
Marsha, Suppressing the error by configuring that in the ar.conf file could do that for you as a workaround.. Joe - Original Message From: Masha Bench [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 1:36:42 PM Subject: Web services issue ** Greeting Listers, Using Web Services I am pulling open tickets from Remedy by personID tickets are assigned to and it works great, until I send a request with personID that has not tickets assigned. I get a SOAP error with the following text: Entry does not exist in database. Any ideas on how I can get it to return an empty list instead of throwing an error? Remedy 6.3 Thank you, Masha Bench ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Importing file using Run Process using escalation
Rick, Isn't $PROCESS$ a set field action that expects a value back? If the action is a success the value is 0 else it is 1. Why not try the same thing in the Run Process action of the Escalation instead of a $PROCESS$ action. Joe - Original Message From: Trevino, Rick [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, August 22, 2008 4:29:27 PM Subject: Importing file using Run Process using escalation ** Hi everyone, Has anyone had any issues trying to import a bat file using a run process in a escalation ? We currently run a windows environment and use remedy v7.0.1 This is the run process I am using $PROCESS$ @x: F:\x\x\x\ImportCompFile.bat This is the error I get on the log: Fri Aug 22 15:17:00 2008 390603 : Failure while trying to run the filter/escalation process (ARERR 24) Fri Aug 22 15:17:00 2008 No error : $PROCESS$ @x : F:\x\x\x\ImportCompFile.bat I can run the batch file from the server and it imports the file into Remedy, but when I try to run the batch through a run process it seems To do nothing Thanks ! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
[no subject]
Hi all, I know that I've seen it on here before, but due to changing jobs, I do not have my vast archive of emails through which I could search. Whenever you sync your search dataset, and it causes your admin tool to crash, then you open your admin tool, it still says it's searching, and never finishes, what is it you do in order to rectify the situation and get a new search database synced? I have seen it done before, but forgot how. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Importing file using Run Process using escalation
try this (it's working in my Windows): 1. Escalation: Change Status Field = Import 2. Run Filter on Modify Status = Import: Run Process cmd /c F:cd \x\x\x\ImportCompFile.bat Regards, : Igor Ivanov, RSP : Data Base Connection, Inc. : Desk: 703.605.1837 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
[no subject]
Gary, Go to the object_search_admin form and set the Run/Not Run to 0. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, August 25, 2008 2:02 PM To: arslist@ARSLIST.ORG Subject: Hi all, I know that I've seen it on here before, but due to changing jobs, I do not have my vast archive of emails through which I could search. Whenever you sync your search dataset, and it causes your admin tool to crash, then you open your admin tool, it still says it's searching, and never finishes, what is it you do in order to rectify the situation and get a new search database synced? I have seen it done before, but forgot how. Thanks __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Sync Search Database crashes Admin Tool and then Freezes
Sorry for the no subject, my original email had a subject, but it was sent incorrectly and errored. Thanks Roger, that gets the sync to stop. There was a trick out there that some people used that would fix the issue where it would crash the admin tools. I believe it involved deleting some forms. Does anyone remember the issue, because I'm still crashing my admin tool every time I try to sync. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Monday, August 25, 2008 2:06 PM To: arslist@ARSLIST.ORG Subject: ** Gary, Go to the object_search_admin form and set the Run/Not Run to 0. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, August 25, 2008 2:02 PM To: arslist@ARSLIST.ORG Subject: Hi all, I know that I've seen it on here before, but due to changing jobs, I do not have my vast archive of emails through which I could search. Whenever you sync your search dataset, and it causes your admin tool to crash, then you open your admin tool, it still says it's searching, and never finishes, what is it you do in order to rectify the situation and get a new search database synced? I have seen it done before, but forgot how. Thanks __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
[no subject]
Open the object admin form, and change the record value from 1 to 0. That allows it to run again. Rick On Mon, Aug 25, 2008 at 12:02 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] wrote: ** Hi all, I know that I've seen it on here before, but due to changing jobs, I do not have my vast archive of emails through which I could search. Whenever you sync your search dataset, and it causes your admin tool to crash, then you open your admin tool, it still says it's searching, and never finishes, what is it you do in order to rectify the situation and get a new search database synced? I have seen it done before, but forgot how. Thanks __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Syncing Active Directory Group Membership with Remedy
Good day all, We are planning to manage remedy groups and it's memberships in Active Directory, instead of in remedy. I have successfully created the vendor form to view the Group class entries. In the member property of a group, I am getting a list of the members of that group in text form. We need to extract that information into remedy group membership table; so each membership has one entry in the table. Has anyone done similar work? What is your approach to handle this? Here is an example of what we get in the member field: CN=dabc,OU=Users,OU=NYC,OU=America,DC=abc,DC=abc,DC=abc,DC=com; CN=babc,OU=Users,OU=NYC,OU=America,DC=abc,DC=abc,DC=abc,DC=com; CN=pabc,OU=Users,OU=NYC,OU=America,DC=abc,DC=abc,DC=abc,DC=com; CN=d123,OU=Users,OU=NYC,OU=America,DC=abc,DC=abc,DC=abc,DC=com; CN=c123,OU=Users,OU=NYC,OU=America,DC=abc,DC=abc,DC=abc,DC=com; -- Thanks in advance, Jason Niu - The information contained in the linked e-mail transmission and any attachments may be privileged and confidential and is intended only for the use of the person(s) named in the linked e-mail transmission. If you are not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you should not review, disseminate, distribute or duplicate this e-mail transmission or any attachments . If you are not the intended recipient, please contact the sender immediately by reply e-mail and destroy all copies of the original message. We do not accept account orders and/or instructions related to AllianceBernstein products or services by e-mail, and therefore will not be responsible for carrying out such orders and/or instructions. The linked e-mail transmission and any attachments are provided for informational purposes only and should not be construed in any manner as any solicitation or offer to buy or sell any investment opportunities or any related financial instruments and should not be construed in any manner as a public offer of any investment opportunities or any related financial instruments. If you, as the intended recipient of the linked e-mail transmission, the purpose of which is to inform and update our clients, prospects and consultants of developments relating to our services and products, would not like to receive further e-mail correspondence from the sender, please reply to the sender indicating your wishes. Although we attempt to sweep e-mail and attachments for viruses, we will not be liable for any damages arising from the alteration of the contents of this linked e-mail transmission and any attachments by a third party or as a result of any virus being passed on. Please note: Trading instructions sent electronically to Bernstein shall not be deemed accepted until a representative of Bernstein acknowledges receipt electronically or by telephone. Comments in the linked e-mail transmission and any attachments are part of a larger body of investment analysis. For our research reports, which contain information that may be used to support investment decisions, and disclosures, see our website at www.bernsteinresearch.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Sync Search Database crashes Admin Tool and then Freezes
Gary, what version/patch of AR System are you using? Rick On Mon, Aug 25, 2008 at 12:10 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] wrote: Sorry for the no subject, my original email had a subject, but it was sent incorrectly and errored. Thanks Roger, that gets the sync to stop. There was a trick out there that some people used that would fix the issue where it would crash the admin tools. I believe it involved deleting some forms. Does anyone remember the issue, because I'm still crashing my admin tool every time I try to sync. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Monday, August 25, 2008 2:06 PM To: arslist@ARSLIST.ORG Subject: ** Gary, Go to the object_search_admin form and set the Run/Not Run to 0. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, August 25, 2008 2:02 PM To: arslist@ARSLIST.ORG Subject: Hi all, I know that I've seen it on here before, but due to changing jobs, I do not have my vast archive of emails through which I could search. Whenever you sync your search dataset, and it causes your admin tool to crash, then you open your admin tool, it still says it's searching, and never finishes, what is it you do in order to rectify the situation and get a new search database synced? I have seen it done before, but forgot how. Thanks __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Sync Search Database crashes Admin Tool and then Freezes
Gary, It doesn't always work.. What Remedy support reccommends when these crashes occur is to redo the sync database forms by deleting them.. There are 3 of these forms and they all begin with object_ After deleting these forms, rebuild them and then see if it helps.. The primary cause why the sync operation fails is if it is run against a significantly large database - size in terms of structure - thousands of forms, and active links and filters etc.. I was never able to run it on ITSM 7 databases - it either failed by crashing the admin tool or sometimes even though it looks like it has completed with the end message that the search completed, it is actually incomplete. Many of the forms do not have anything in the sync database tables thus showing blank space in the Related Workflow tab.. Over the past year or so I have actually given up on ever expecting this feature to work on large databases such as the ITSM database.. Hope this helps.. Joe - Original Message From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 3:10:12 PM Subject: Sync Search Database crashes Admin Tool and then Freezes Sorry for the no subject, my original email had a subject, but it was sent incorrectly and errored. Thanks Roger, that gets the sync to stop. There was a trick out there that some people used that would fix the issue where it would crash the admin tools. I believe it involved deleting some forms. Does anyone remember the issue, because I'm still crashing my admin tool every time I try to sync. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Monday, August 25, 2008 2:06 PM To: arslist@ARSLIST.ORG Subject: ** Gary, Go to the object_search_admin form and set the Run/Not Run to 0. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, August 25, 2008 2:02 PM To: arslist@ARSLIST.ORG Subject: Hi all, I know that I've seen it on here before, but due to changing jobs, I do not have my vast archive of emails through which I could search. Whenever you sync your search dataset, and it causes your admin tool to crash, then you open your admin tool, it still says it's searching, and never finishes, what is it you do in order to rectify the situation and get a new search database synced? I have seen it done before, but forgot how. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Sync Search Database crashes Admin Tool and then Freezes
6.03, no patch. I thought we were at 19, but I guess not. I know it works, the guy before me did it, and he had to do some maneuvering to get it working. I think he deleted the three object forms, and then next time he ran the sync, it recreated them and worked. I was hoping someone out there had done that so they could confirm that would indeed fix the issue before I tried doing it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Monday, August 25, 2008 2:17 PM To: arslist@ARSLIST.ORG Subject: Re: Sync Search Database crashes Admin Tool and then Freezes ** Gary, what version/patch of AR System are you using? Rick On Mon, Aug 25, 2008 at 12:10 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] wrote: Sorry for the no subject, my original email had a subject, but it was sent incorrectly and errored. Thanks Roger, that gets the sync to stop. There was a trick out there that some people used that would fix the issue where it would crash the admin tools. I believe it involved deleting some forms. Does anyone remember the issue, because I'm still crashing my admin tool every time I try to sync. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Monday, August 25, 2008 2:06 PM To: arslist@ARSLIST.ORG Subject: ** Gary, Go to the object_search_admin form and set the Run/Not Run to 0. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, August 25, 2008 2:02 PM To: arslist@ARSLIST.ORG Subject: Hi all, I know that I've seen it on here before, but due to changing jobs, I do not have my vast archive of emails through which I could search. Whenever you sync your search dataset, and it causes your admin tool to crash, then you open your admin tool, it still says it's searching, and never finishes, what is it you do in order to rectify the situation and get a new search database synced? I have seen it done before, but forgot how. Thanks __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Sync Search Database crashes Admin Tool and then Freezes
Thanks Joe, that's what I was trying to confirm. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, August 25, 2008 2:19 PM To: arslist@ARSLIST.ORG Subject: Re: Sync Search Database crashes Admin Tool and then Freezes ** Gary, It doesn't always work.. What Remedy support reccommends when these crashes occur is to redo the sync database forms by deleting them.. There are 3 of these forms and they all begin with object_ After deleting these forms, rebuild them and then see if it helps.. The primary cause why the sync operation fails is if it is run against a significantly large database - size in terms of structure - thousands of forms, and active links and filters etc.. I was never able to run it on ITSM 7 databases - it either failed by crashing the admin tool or sometimes even though it looks like it has completed with the end message that the search completed, it is actually incomplete. Many of the forms do not have anything in the sync database tables thus showing blank space in the Related Workflow tab.. Over the past year or so I have actually given up on ever expecting this feature to work on large databases such as the ITSM database.. Hope this helps.. Joe - Original Message From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 3:10:12 PM Subject: Sync Search Database crashes Admin Tool and then Freezes Sorry for the no subject, my original email had a subject, but it was sent incorrectly and errored. Thanks Roger, that gets the sync to stop. There was a trick out there that some people used that would fix the issue where it would crash the admin tools. I believe it involved deleting some forms. Does anyone remember the issue, because I'm still crashing my admin tool every time I try to sync. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Monday, August 25, 2008 2:06 PM To: arslist@ARSLIST.ORG Subject: ** Gary, Go to the object_search_admin form and set the Run/Not Run to 0. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo http://www.yahoo.com/ IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, August 25, 2008 2:02 PM To: arslist@ARSLIST.ORG Subject: Hi all, I know that I've seen it on here before, but due to changing jobs, I do not have my vast archive of emails through which I could search. Whenever you sync your search dataset, and it causes your admin tool to crash, then you open your admin tool, it still says it's searching, and never finishes, what is it you do in order to rectify the situation and get a new search database synced? I have seen it done before, but forgot how. Thanks __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Sync Search Database crashes Admin Tool and then Freezes
We had this issue and Remedy issue a hotfix DLL file. On Mon, Aug 25, 2008 at 3:10 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] wrote: Sorry for the no subject, my original email had a subject, but it was sent incorrectly and errored. Thanks Roger, that gets the sync to stop. There was a trick out there that some people used that would fix the issue where it would crash the admin tools. I believe it involved deleting some forms. Does anyone remember the issue, because I'm still crashing my admin tool every time I try to sync. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Monday, August 25, 2008 2:06 PM To: arslist@ARSLIST.ORG Subject: ** Gary, Go to the object_search_admin form and set the Run/Not Run to 0. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, August 25, 2008 2:02 PM To: arslist@ARSLIST.ORG Subject: Hi all, I know that I've seen it on here before, but due to changing jobs, I do not have my vast archive of emails through which I could search. Whenever you sync your search dataset, and it causes your admin tool to crash, then you open your admin tool, it still says it's searching, and never finishes, what is it you do in order to rectify the situation and get a new search database synced? I have seen it done before, but forgot how. Thanks __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Sync Search Database crashes Admin Tool and then Freezes
Well shoot, I deleted the forms, but it still crashes my admin tool. Oh well, I guess it's back to the old way of doing it... manually digging through all filters and active links... Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, August 25, 2008 2:19 PM To: arslist@ARSLIST.ORG Subject: Re: Sync Search Database crashes Admin Tool and then Freezes ** Gary, It doesn't always work.. What Remedy support reccommends when these crashes occur is to redo the sync database forms by deleting them.. There are 3 of these forms and they all begin with object_ After deleting these forms, rebuild them and then see if it helps.. The primary cause why the sync operation fails is if it is run against a significantly large database - size in terms of structure - thousands of forms, and active links and filters etc.. I was never able to run it on ITSM 7 databases - it either failed by crashing the admin tool or sometimes even though it looks like it has completed with the end message that the search completed, it is actually incomplete. Many of the forms do not have anything in the sync database tables thus showing blank space in the Related Workflow tab.. Over the past year or so I have actually given up on ever expecting this feature to work on large databases such as the ITSM database.. Hope this helps.. Joe - Original Message From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 3:10:12 PM Subject: Sync Search Database crashes Admin Tool and then Freezes Sorry for the no subject, my original email had a subject, but it was sent incorrectly and errored. Thanks Roger, that gets the sync to stop. There was a trick out there that some people used that would fix the issue where it would crash the admin tools. I believe it involved deleting some forms. Does anyone remember the issue, because I'm still crashing my admin tool every time I try to sync. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Monday, August 25, 2008 2:06 PM To: arslist@ARSLIST.ORG Subject: ** Gary, Go to the object_search_admin form and set the Run/Not Run to 0. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo http://www.yahoo.com/ IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, August 25, 2008 2:02 PM To: arslist@ARSLIST.ORG Subject: Hi all, I know that I've seen it on here before, but due to changing jobs, I do not have my vast archive of emails through which I could search. Whenever you sync your search dataset, and it causes your admin tool to crash, then you open your admin tool, it still says it's searching, and never finishes, what is it you do in order to rectify the situation and get a new search database synced? I have seen it done before, but forgot how. Thanks __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Task assignment
Hi Matt, I turned off the global record (there was only one record) to inactive as you had suggested earlier. In the task templates I have the process name field as blank. But it still is somehow assigning the task templates to the individual users users. I am baffled as to why the ARS is behaving such. What is the hidden for you were talking about? Ho w do I access it? Thanks Sivarama ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Sync Search Database crashes Admin Tool and then Freezes
The latest patch to AR System 7.1 (patch 4) seems to fix this. Might try it again, if you can use that patch to Admin/Server. Rick On Mon, Aug 25, 2008 at 12:19 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Gary, It doesn't always work.. What Remedy support reccommends when these crashes occur is to redo the sync database forms by deleting them.. There are 3 of these forms and they all begin with object_ After deleting these forms, rebuild them and then see if it helps.. The primary cause why the sync operation fails is if it is run against a significantly large database - size in terms of structure - thousands of forms, and active links and filters etc.. I was never able to run it on ITSM 7 databases - it either failed by crashing the admin tool or sometimes even though it looks like it has completed with the end message that the search completed, it is actually incomplete. Many of the forms do not have anything in the sync database tables thus showing blank space in the Related Workflow tab.. Over the past year or so I have actually given up on ever expecting this feature to work on large databases such as the ITSM database.. Hope this helps.. Joe - Original Message From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 3:10:12 PM Subject: Sync Search Database crashes Admin Tool and then Freezes Sorry for the no subject, my original email had a subject, but it was sent incorrectly and errored. Thanks Roger, that gets the sync to stop. There was a trick out there that some people used that would fix the issue where it would crash the admin tools. I believe it involved deleting some forms. Does anyone remember the issue, because I'm still crashing my admin tool every time I try to sync. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Monday, August 25, 2008 2:06 PM To: arslist@ARSLIST.ORG Subject: ** Gary, Go to the object_search_admin form and set the Run/Not Run to 0. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo http://www.yahoo.com/ IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, August 25, 2008 2:02 PM To: arslist@ARSLIST.ORG Subject: Hi all, I know that I've seen it on here before, but due to changing jobs, I do not have my vast archive of emails through which I could search. Whenever you sync your search dataset, and it causes your admin tool to crash, then you open your admin tool, it still says it's searching, and never finishes, what is it you do in order to rectify the situation and get a new search database synced? I have seen it done before, but forgot how. Thanks __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Sync Search Database crashes Admin Tool and then Freezes
I was on 6.03 patch 18 and they had me switch to the latest 6.03 patch at the time (24) and the crashing stopped for me. ARS 6.3 Patch 24 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, August 25, 2008 2:23 PM To: arslist@ARSLIST.ORG Subject: Re: Sync Search Database crashes Admin Tool and then Freezes Well shoot, I deleted the forms, but it still crashes my admin tool. Oh well, I guess it's back to the old way of doing it... manually digging through all filters and active links... Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, August 25, 2008 2:19 PM To: arslist@ARSLIST.ORG Subject: Re: Sync Search Database crashes Admin Tool and then Freezes ** Gary, It doesn't always work.. What Remedy support reccommends when these crashes occur is to redo the sync database forms by deleting them.. There are 3 of these forms and they all begin with object_ After deleting these forms, rebuild them and then see if it helps.. The primary cause why the sync operation fails is if it is run against a significantly large database - size in terms of structure - thousands of forms, and active links and filters etc.. I was never able to run it on ITSM 7 databases - it either failed by crashing the admin tool or sometimes even though it looks like it has completed with the end message that the search completed, it is actually incomplete. Many of the forms do not have anything in the sync database tables thus showing blank space in the Related Workflow tab.. Over the past year or so I have actually given up on ever expecting this feature to work on large databases such as the ITSM database.. Hope this helps.. Joe - Original Message From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 3:10:12 PM Subject: Sync Search Database crashes Admin Tool and then Freezes Sorry for the no subject, my original email had a subject, but it was sent incorrectly and errored. Thanks Roger, that gets the sync to stop. There was a trick out there that some people used that would fix the issue where it would crash the admin tools. I believe it involved deleting some forms. Does anyone remember the issue, because I'm still crashing my admin tool every time I try to sync. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Monday, August 25, 2008 2:06 PM To: arslist@ARSLIST.ORG Subject: ** Gary, Go to the object_search_admin form and set the Run/Not Run to 0. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo http://www.yahoo.com/ IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, August 25, 2008 2:02 PM To: arslist@ARSLIST.ORG Subject: Hi all, I know that I've seen it on here before, but due to changing jobs, I do not have my vast archive of emails through which I could search. Whenever you sync your search dataset, and it causes your admin tool to crash, then you open your admin tool, it still says it's searching, and never finishes, what is it you do in order to rectify the situation and get a new search database synced? I have seen it done before, but forgot how. Thanks __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Failed to load prerequisite application
Hi, I am trying to install Helpdesk 6 on ARS 7.1.04, SQL 2005 (remote db), windows environment. I have installed Java 1.5, SQL Server Clients, ARS 7.1.04, Email Engine 7.1.04, Flashboard server 7.1 and approval server 7.1. I have also installed the admin tool and user tool on the server and mid tier is installed on another server. First the installation fails to see that the Flashboard server is installed and then it fails completely with the error message: Failed to load the prerequisite application. The only other piece of information which may or may not be pertinent is that I am not able to get the server licensed - I enter the license info and get an error that it is not a valid license for this workstation but then when I click ok I get the standard message that the license has been granted. However when running the admin tool I get the message that it is a demo system. A call has been opened with BMC on this subject. Any help would be greatly appreciated. Thanks, Sharon Menachem Remedy Administrator Rollins Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Sync Search Database crashes Admin Tool and then Freezes
That is what has always happened to me.. I guess the reason why Remedy support asks you to delete the forms is just to clear them out and restart the process. It didn't help me ever.. Often before my admin tool crashed I would run out of system resources on my client - the process nearly hogged all my client memory resource.. In my opinion the database structure has simply grown out too large for this process to handle. I have even tried the operation in a admin only mode, and didn't get too far.. I've even tried the operation on the command line hoping that might work.. still no go.. I've even tried helping the process by truncating the t and h tables and resetting the nextid's to 1 making them look as though the operation was never ever run.. That didn't help me either.. Joe - Original Message From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 3:22:54 PM Subject: Re: Sync Search Database crashes Admin Tool and then Freezes Well shoot, I deleted the forms, but it still crashes my admin tool. Oh well, I guess it's back to the old way of doing it... manually digging through all filters and active links... Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, August 25, 2008 2:19 PM To: arslist@ARSLIST.ORG Subject: Re: Sync Search Database crashes Admin Tool and then Freezes ** Gary, It doesn't always work.. What Remedy support reccommends when these crashes occur is to redo the sync database forms by deleting them.. There are 3 of these forms and they all begin with object_ After deleting these forms, rebuild them and then see if it helps.. The primary cause why the sync operation fails is if it is run against a significantly large database - size in terms of structure - thousands of forms, and active links and filters etc.. I was never able to run it on ITSM 7 databases - it either failed by crashing the admin tool or sometimes even though it looks like it has completed with the end message that the search completed, it is actually incomplete. Many of the forms do not have anything in the sync database tables thus showing blank space in the Related Workflow tab.. Over the past year or so I have actually given up on ever expecting this feature to work on large databases such as the ITSM database.. Hope this helps.. Joe - Original Message From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 3:10:12 PM Subject: Sync Search Database crashes Admin Tool and then Freezes Sorry for the no subject, my original email had a subject, but it was sent incorrectly and errored. Thanks Roger, that gets the sync to stop. There was a trick out there that some people used that would fix the issue where it would crash the admin tools. I believe it involved deleting some forms. Does anyone remember the issue, because I'm still crashing my admin tool every time I try to sync. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Monday, August 25, 2008 2:06 PM To: arslist@ARSLIST.ORG Subject: ** Gary, Go to the object_search_admin form and set the Run/Not Run to 0. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo http://www.yahoo.com/ IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, August 25, 2008 2:02 PM To: arslist@ARSLIST.ORG Subject: Hi all, I know that I've seen it on here before, but due to changing jobs, I do not have my vast archive of emails through which I could search. Whenever you sync your search dataset, and it causes your admin tool to crash, then you open your admin tool, it still says it's searching, and never finishes, what is it you do in order to rectify the situation and get a new search database synced? I have seen it done before, but forgot how. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Importing file using Run Process using escalation
Igor and Joe, thanks for the help on this This is the command I used to get it to run, I looked at Igor example and pretty much copied it to work on our environment, Thanks again all who gave suggestions. cmd.exe /C F:\ImportCompFile.bat From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of igor ivanov Sent: Monday, August 25, 2008 2:07 PM To: arslist@ARSLIST.ORG Subject: Re: Importing file using Run Process using escalation ** try this (it's working in my Windows): 1. Escalation: Change Status Field = Import 2. Run Filter on Modify Status = Import: Run Process cmd /c F:cd \x\x\x\ImportCompFile.bat Regards, : Igor Ivanov, RSP : Data Base Connection, Inc. : Desk: 703.605.1837 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Sync Search Database crashes Admin Tool and then Freezes
Rick, I haven't tried 6.03 patch 24 nor 7.1 Patch 4 as yet.. but its interesting you say that has fixed it cause now I'd be curious to give it a shot.. Did you update only your admin tool to that patch or did it require a server upgrade to 7.1 P4 as well? It used to be a nice to have feature when it worked for the most part so would be good to have it working again.. Joe - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 3:26:16 PM Subject: Re: Sync Search Database crashes Admin Tool and then Freezes ** The latest patch to AR System 7.1 (patch 4) seems to fix this. Might try it again, if you can use that patch to Admin/Server. Rick On Mon, Aug 25, 2008 at 12:19 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Gary, It doesn't always work.. What Remedy support reccommends when these crashes occur is to redo the sync database forms by deleting them.. There are 3 of these forms and they all begin with object_ After deleting these forms, rebuild them and then see if it helps.. The primary cause why the sync operation fails is if it is run against a significantly large database - size in terms of structure - thousands of forms, and active links and filters etc.. I was never able to run it on ITSM 7 databases - it either failed by crashing the admin tool or sometimes even though it looks like it has completed with the end message that the search completed, it is actually incomplete. Many of the forms do not have anything in the sync database tables thus showing blank space in the Related Workflow tab.. Over the past year or so I have actually given up on ever expecting this feature to work on large databases such as the ITSM database.. Hope this helps.. Joe - Original Message From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 3:10:12 PM Subject: Sync Search Database crashes Admin Tool and then Freezes Sorry for the no subject, my original email had a subject, but it was sent incorrectly and errored. Thanks Roger, that gets the sync to stop. There was a trick out there that some people used that would fix the issue where it would crash the admin tools. I believe it involved deleting some forms. Does anyone remember the issue, because I'm still crashing my admin tool every time I try to sync. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Monday, August 25, 2008 2:06 PM To: arslist@ARSLIST.ORG Subject: ** Gary, Go to the object_search_admin form and set the Run/Not Run to 0. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, August 25, 2008 2:02 PM To: arslist@ARSLIST.ORG Subject: Hi all, I know that I've seen it on here before, but due to changing jobs, I do not have my vast archive of emails through which I could search. Whenever you sync your search dataset, and it causes your admin tool to crash, then you open your admin tool, it still says it's searching, and never finishes, what is it you do in order to rectify the situation and get a new search database synced? I have seen it done before, but forgot how. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Sync Search Database crashes Admin Tool and then Freezes
Wow, Joe, you really worked hard on this :) My database is very small though, so I think there are other issues at hand. I only have 65 forms, 646 ALS, and 255 filters, and that's including the sample stuff, and all of the AR System forms that are installed by default. I don't want to patch right now, as I'll be moving to 7.1 within a few months anyways. Thanks for all the help. I was hoping there was a solution available. I might try a different version of the admin tool and see if that helps. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, August 25, 2008 2:35 PM To: arslist@ARSLIST.ORG Subject: Re: Sync Search Database crashes Admin Tool and then Freezes ** That is what has always happened to me.. I guess the reason why Remedy support asks you to delete the forms is just to clear them out and restart the process. It didn't help me ever.. Often before my admin tool crashed I would run out of system resources on my client - the process nearly hogged all my client memory resource.. In my opinion the database structure has simply grown out too large for this process to handle. I have even tried the operation in a admin only mode, and didn't get too far.. I've even tried the operation on the command line hoping that might work.. still no go.. I've even tried helping the process by truncating the t and h tables and resetting the nextid's to 1 making them look as though the operation was never ever run.. That didn't help me either.. Joe - Original Message From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 3:22:54 PM Subject: Re: Sync Search Database crashes Admin Tool and then Freezes Well shoot, I deleted the forms, but it still crashes my admin tool. Oh well, I guess it's back to the old way of doing it... manually digging through all filters and active links... Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, August 25, 2008 2:19 PM To: arslist@ARSLIST.ORG Subject: Re: Sync Search Database crashes Admin Tool and then Freezes ** Gary, It doesn't always work.. What Remedy support reccommends when these crashes occur is to redo the sync database forms by deleting them.. There are 3 of these forms and they all begin with object_ After deleting these forms, rebuild them and then see if it helps.. The primary cause why the sync operation fails is if it is run against a significantly large database - size in terms of structure - thousands of forms, and active links and filters etc.. I was never able to run it on ITSM 7 databases - it either failed by crashing the admin tool or sometimes even though it looks like it has completed with the end message that the search completed, it is actually incomplete. Many of the forms do not have anything in the sync database tables thus showing blank space in the Related Workflow tab.. Over the past year or so I have actually given up on ever expecting this feature to work on large databases such as the ITSM database.. Hope this helps.. Joe - Original Message From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 3:10:12 PM Subject: Sync Search Database crashes Admin Tool and then Freezes Sorry for the no subject, my original email had a subject, but it was sent incorrectly and errored. Thanks Roger, that gets the sync to stop. There was a trick out there that some people used that would fix the issue where it would crash the admin tools. I believe it involved deleting some forms. Does anyone remember the issue, because I'm still crashing my admin tool every time I try to sync. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Monday, August 25, 2008 2:06 PM To: arslist@ARSLIST.ORG Subject: ** Gary, Go to the object_search_admin form and set the Run/Not Run to 0. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo http://www.yahoo.com/ http://www.yahoo.com/ IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, August 25, 2008 2:02 PM To: arslist@ARSLIST.ORG Subject: Hi all, I know that I've seen it on here before, but due to changing jobs, I do not have my vast archive of emails through which I could search. Whenever you sync your search dataset, and it causes your admin tool to crash, then you open your admin tool, it still says it's searching, and never finishes, what is it you do in order to rectify the situation and get a new search database synced? I have
Re: Anticipated timeframe for an AR Server Upgrade?
Most databases have a way to monitor transactions they get hit with - try turning that on and see if its doing anything.. Joe - Original Message From: Grooms, Frederick W [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 9:14:52 AM Subject: Re: Anticipated timeframe for an AR Server Upgrade? Not knowing anything about your hardware/OS/memory/DB Size ... Yes that seems excessive. If I remember our 5.1.2 to 6.3 was about 2 hours and our 6.3 to 7.1 this weekend was 2.5 hours (These were both pure custom ARS with no Remedy apps). This is on Sun hardware w/Oracle and about a 75G db. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH Sent: Monday, August 25, 2008 7:22 AM To: arslist@ARSLIST.ORG Subject: Re: Anticipated timeframe for an AR Server Upgrade? We let it go over the weekend twice, upwards of 36 hours and it still isn't finished. That seems a bit over the top to me. Am I just impatient? Michael A. McManus, SSgt, USAF Remedy Developer HQ 754 ELSG/DOMH DSN: 596-6472 / Comm: 334-416-6472 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Saturday, August 23, 2008 8:05 AM To: arslist@ARSLIST.ORG Subject: Re: Anticipated timeframe for an AR Server Upgrade? ** 5.1.2 to 6 then to 6.3 then to 7. Since you left out a version it may not work. If it did work previously time frame is difficult to know since all forms and workflow will be touched. -Original Message- From: McManus Michael A SSgt HQ 754 ELSG/DOMH [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Sat, 23 Aug 2008 12:56 am Subject: Anticipated timeframe for an AR Server Upgrade? Listers, We're upgrading our AR Server tonight from 5.1.2 to 7.0. A direct upgrade didn't appear to be working so I went with 5.1.2 to 6.3. I kicked it off about 6 hours ago and it still appears to be steadily chugging along at the Upgrading the AR System Database screen. I did this previously on a development environment, but kicked it off in the afternoon and came in the next morning so I'm not sure on the actual time this normally takes. I'm sure hardware and database size play a role, but can anyone give me a rough estimate for how long this normally takes? I'd like to sleep before my next birthday J Thanks much, Michael A. McManus, SSgt, USAF Remedy Developer HQ 754 ELSG/DOMH ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Task assignment
Sivarama Try deleting the record. Matt _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti Sent: 25 August 2008 20:23 To: arslist@ARSLIST.ORG Subject: Re: Task assignment ** Hi Matt, I turned off the global record (there was only one record) to inactive as you had suggested earlier. In the task templates I have the process name field as blank. But it still is somehow assigning the task templates to the individual users users. I am baffled as to why the ARS is behaving such. What is the hidden for you were talking about? Ho w do I access it? Thanks Sivarama __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Failed to load prerequisite application
When you have more than one network card on your system you generally get to deal with license related issues.. Talk with your network team and ask them to configure the sytem to use the card you licensed the server on to be the default network card for the system.. Joe - Original Message From: Sharon Menachem [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 3:34:25 PM Subject: Failed to load prerequisite application ** Hi, I am trying to install Helpdesk 6 on ARS 7.1.04, SQL 2005 (remote db), windows environment. I have installed Java 1.5, SQL Server Clients, ARS 7.1.04, Email Engine 7.1.04, Flashboard server 7.1 and approval server 7.1. I have also installed the admin tool and user tool on the server and mid tier is installed on another server. First the installation fails to see that the Flashboard server is installed and then it fails completely with the error message: Failed to load the prerequisite application. The only other piece of information which may or may not be pertinent is that I am not able to get the server licensed – I enter the license info and get an error that it is not a valid license for this workstation but then when I click ok I get the standard message that the license has been granted. However when running the admin tool I get the message that it is a demo system. A call has been opened with BMC on this subject. Any help would be greatly appreciated. Thanks, Sharon Menachem Remedy Administrator Rollins Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Sync Search Database crashes Admin Tool and then Freezes
I have to agree with Rick on this issue. I had similar problems with the Sync Search DB crashing my Admin tool when I was running Admin 7.0.1 Patch 8. I upgraded to Admin 7.1 Patch 4, and have since been able to run the Sync Search DB operation without any problems. We are also running the full ITSM 7 Suite of applications. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-399-1254 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, August 25, 2008 2:40 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Sync Search Database crashes Admin Tool and then Freezes Rick, I haven't tried 6.03 patch 24 nor 7.1 Patch 4 as yet.. but its interesting you say that has fixed it cause now I'd be curious to give it a shot.. Did you update only your admin tool to that patch or did it require a server upgrade to 7.1 P4 as well? It used to be a nice to have feature when it worked for the most part so would be good to have it working again.. Joe - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 3:26:16 PM Subject: Re: Sync Search Database crashes Admin Tool and then Freezes ** The latest patch to AR System 7.1 (patch 4) seems to fix this. Might try it again, if you can use that patch to Admin/Server. Rick On Mon, Aug 25, 2008 at 12:19 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Gary, It doesn't always work.. What Remedy support reccommends when these crashes occur is to redo the sync database forms by deleting them.. There are 3 of these forms and they all begin with object_ After deleting these forms, rebuild them and then see if it helps.. The primary cause why the sync operation fails is if it is run against a significantly large database - size in terms of structure - thousands of forms, and active links and filters etc.. I was never able to run it on ITSM 7 databases - it either failed by crashing the admin tool or sometimes even though it looks like it has completed with the end message that the search completed, it is actually incomplete. Many of the forms do not have anything in the sync database tables thus showing blank space in the Related Workflow tab.. Over the past year or so I have actually given up on ever expecting this feature to work on large databases such as the ITSM database.. Hope this helps.. Joe - Original Message From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 3:10:12 PM Subject: Sync Search Database crashes Admin Tool and then Freezes Sorry for the no subject, my original email had a subject, but it was sent incorrectly and errored. Thanks Roger, that gets the sync to stop. There was a trick out there that some people used that would fix the issue where it would crash the admin tools. I believe it involved deleting some forms. Does anyone remember the issue, because I'm still crashing my admin tool every time I try to sync. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Monday, August 25, 2008 2:06 PM To: arslist@ARSLIST.ORG Subject: ** Gary, Go to the object_search_admin form and set the Run/Not Run to 0. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo http://www.yahoo.com/ IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, August 25, 2008 2:02 PM To: arslist@ARSLIST.ORG Subject: Hi all, I know that I've seen it on here before, but due to changing jobs, I do not have my vast archive of emails through which I could search. Whenever you sync your search dataset, and it causes your admin tool to crash, then you open your admin tool, it still says it's searching, and never finishes, what is it you do in order to rectify the situation and get a new search database synced? I have seen it done before, but forgot how. Thanks __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ This email and its attachments, if any, are intended for the personal use of the named recipient(s) and may contain confidential, privileged, or proprietary information. If you are not a named recipient, or an agent responsible for delivering it to a named recipient, you have received this email in error. In that event, please (a) immediately notify me by reply email, (b) do not review, copy, save, forward, or print this email or any of its attachments, and (c) immediately delete and/or destroy this email and its attachments and all
Help please - ARPlugin crashes on WebService call
Hi all, We are suddenly experiencing problems with the arplugin. Everything was running smoothly for the past several weeks and now suddenly we get the message ARERR [8939] Le serveur AR System Plug-In ne répond pas. Impossible de se connecter au système pour le moment. Adressez-vous à l'administrateur AR System pour assistance. Which can be translated by the AR System Plug-in isn't responding. unable to connect to the system. Contact your AR System Administrator. I put the logs to 400 and this is all I can see: /ns1:createWorkOrderReq /soapenv:Body /soapenv:Envelope PLGN TID: 18 RPC ID: 11 Queue: ARFILTERAPI Client-RPC: 390695 /* lun août 25 2008 15:48:04.4986 */ F INE About to invoke PLGN TID: 18 RPC ID: 11 Queue: ARFILTERAPI Client-RPC: 390695 /* lun août 25 2008 15:48:09.6164 */ F INE java.net.SocketTimeoutException: Read timed out PLGN TID: 18 RPC ID: 11 Queue: ARFILTERAPI Client-RPC: 390695 /* lun août 25 2008 15:48:09.6226 */-CALL FAIL If we call the webservice outside ARS, everything works perfectly fine and quickly. I had some arplugin threads hoping that it would help ... Just more crashes... Not sure if by increasing the timeout from 60 sec to higher is an option... don't think the client will appreciate the wait. Anyone as a clue? Homegrown apps ARS 7.01 patch 004 Oracle 9i Solaris Appache /tomcat Thanks for the help Pascale Boyer Analyste Expert Remedy Vidéotron Technologie Inc Développement produits affaires service corporatifs 800, de la Gauchetière, Ouest niveau 1, local 1130 Montréal, (Québec) H5K 1K6 Tél.: (514) 380-7841 Courriel: [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Sync Search Database crashes Admin Tool and then Freezes
I updated just the admin tool to patch 24 at first. It worked fine. Later on did the server. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, August 25, 2008 2:40 PM To: arslist@ARSLIST.ORG Subject: Re: Sync Search Database crashes Admin Tool and then Freezes ** Rick, I haven't tried 6.03 patch 24 nor 7.1 Patch 4 as yet.. but its interesting you say that has fixed it cause now I'd be curious to give it a shot.. Did you update only your admin tool to that patch or did it require a server upgrade to 7.1 P4 as well? It used to be a nice to have feature when it worked for the most part so would be good to have it working again.. Joe - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 3:26:16 PM Subject: Re: Sync Search Database crashes Admin Tool and then Freezes ** The latest patch to AR System 7.1 (patch 4) seems to fix this. Might try it again, if you can use that patch to Admin/Server. Rick On Mon, Aug 25, 2008 at 12:19 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Gary, It doesn't always work.. What Remedy support reccommends when these crashes occur is to redo the sync database forms by deleting them.. There are 3 of these forms and they all begin with object_ After deleting these forms, rebuild them and then see if it helps.. The primary cause why the sync operation fails is if it is run against a significantly large database - size in terms of structure - thousands of forms, and active links and filters etc.. I was never able to run it on ITSM 7 databases - it either failed by crashing the admin tool or sometimes even though it looks like it has completed with the end message that the search completed, it is actually incomplete. Many of the forms do not have anything in the sync database tables thus showing blank space in the Related Workflow tab.. Over the past year or so I have actually given up on ever expecting this feature to work on large databases such as the ITSM database.. Hope this helps.. Joe - Original Message From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 3:10:12 PM Subject: Sync Search Database crashes Admin Tool and then Freezes Sorry for the no subject, my original email had a subject, but it was sent incorrectly and errored. Thanks Roger, that gets the sync to stop. There was a trick out there that some people used that would fix the issue where it would crash the admin tools. I believe it involved deleting some forms. Does anyone remember the issue, because I'm still crashing my admin tool every time I try to sync. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Monday, August 25, 2008 2:06 PM To: arslist@ARSLIST.ORG Subject: ** Gary, Go to the object_search_admin form and set the Run/Not Run to 0. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo http://www.yahoo.com/ IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, August 25, 2008 2:02 PM To: arslist@ARSLIST.ORG Subject: Hi all, I know that I've seen it on here before, but due to changing jobs, I do not have my vast archive of emails through which I could search. Whenever you sync your search dataset, and it causes your admin tool to crash, then you open your admin tool, it still says it's searching, and never finishes, what is it you do in order to rectify the situation and get a new search database synced? I have seen it done before, but forgot how. Thanks __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid Tier 7.1
Hi, Fred: As you mentioned, it doesn't seem to work using the ViewFormServlet syntax in your email below. However, I noticed that it works with the ViewFormServlet if the mode parameter is used, or at the very least it works with mode=Submit. Without the mode parameter, obviously it opens in Search mode. Example: http://mymidtier/arsys/servlet/ViewFormServlet?server=myarsserverform=myformusername=mynamepwd=mypwdmode=SubmitF431470927=WhatsUuhhhppp Mid-Tier 7.1.00 Patch 003 (with support patch for record display performance issue) ARS 7.1.00 Patch 003 Windows 2003, SQL Server 2005, IIS, Tomcat 5.5.17, IE 6.0 Hope that helps, Michelle Jason Miller [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/20/2008 03:47 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Mid Tier 7.1 ** Hi Fred, I just confirmed this behavior with MT 7.1 patch 002. We have been fighting an issue where using login parameters in the URL will drop the parameter but if we take out the login info and stop at the login page first the parameter would pass as expected. This app hasn't moved to production so finding the solution hasn't been a high priority yet. We had not tried LoginServlet until seeing this post. Thanks for providing the solution. Jason On Wed, Aug 20, 2008 at 1:03 PM, Grooms, Frederick W [EMAIL PROTECTED] wrote: I just upgraded MT to patch 004. Has anyone seen problems with ViewFormServlet not passing field parameters? Example http://remweb/arsys/servlet/ViewFormServlet?server=devarsform=MyFormus ername=Userpwd=PASSF53691=1598587 I found if I use LoginServlet and goto it will work. http://remweb/arsys/servlet/LoginServlet?server=devarsusername=Userpwd =PASSgoto=/arsys/forms/devars/MyForm?F53691=1598587 Fred ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ == Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Countrywide Financial Corporation or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited by law. If you have received this communication in error, please immediately return this communication to the sender and delete the original message and any copy of it in your possession. == ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Sync Search Database crashes Admin Tool and then Freezes
Thanks Claire, that's what I was going to try and do. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Monday, August 25, 2008 3:10 PM To: arslist@ARSLIST.ORG Subject: Re: Sync Search Database crashes Admin Tool and then Freezes ** I updated just the admin tool to patch 24 at first. It worked fine. Later on did the server. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, August 25, 2008 2:40 PM To: arslist@ARSLIST.ORG Subject: Re: Sync Search Database crashes Admin Tool and then Freezes ** Rick, I haven't tried 6.03 patch 24 nor 7.1 Patch 4 as yet.. but its interesting you say that has fixed it cause now I'd be curious to give it a shot.. Did you update only your admin tool to that patch or did it require a server upgrade to 7.1 P4 as well? It used to be a nice to have feature when it worked for the most part so would be good to have it working again.. Joe - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 3:26:16 PM Subject: Re: Sync Search Database crashes Admin Tool and then Freezes ** The latest patch to AR System 7.1 (patch 4) seems to fix this. Might try it again, if you can use that patch to Admin/Server. Rick On Mon, Aug 25, 2008 at 12:19 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Gary, It doesn't always work.. What Remedy support reccommends when these crashes occur is to redo the sync database forms by deleting them.. There are 3 of these forms and they all begin with object_ After deleting these forms, rebuild them and then see if it helps.. The primary cause why the sync operation fails is if it is run against a significantly large database - size in terms of structure - thousands of forms, and active links and filters etc.. I was never able to run it on ITSM 7 databases - it either failed by crashing the admin tool or sometimes even though it looks like it has completed with the end message that the search completed, it is actually incomplete. Many of the forms do not have anything in the sync database tables thus showing blank space in the Related Workflow tab.. Over the past year or so I have actually given up on ever expecting this feature to work on large databases such as the ITSM database.. Hope this helps.. Joe - Original Message From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 3:10:12 PM Subject: Sync Search Database crashes Admin Tool and then Freezes Sorry for the no subject, my original email had a subject, but it was sent incorrectly and errored. Thanks Roger, that gets the sync to stop. There was a trick out there that some people used that would fix the issue where it would crash the admin tools. I believe it involved deleting some forms. Does anyone remember the issue, because I'm still crashing my admin tool every time I try to sync. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Monday, August 25, 2008 2:06 PM To: arslist@ARSLIST.ORG Subject: ** Gary, Go to the object_search_admin form and set the Run/Not Run to 0. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo http://www.yahoo.com/ IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, August 25, 2008 2:02 PM To: arslist@ARSLIST.ORG Subject: Hi all, I know that I've seen it on here before, but due to changing jobs, I do not have my vast archive of emails through which I could search. Whenever you sync your search dataset, and it causes your admin tool to crash, then you open your admin tool, it still says it's searching, and never finishes, what is it you do in order to rectify the situation and get a new search database synced? I have seen it done before, but forgot how. Thanks __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
Re: Sync Search Database crashes Admin Tool and then Freezes
I only had to update Admin, though you should remember to match versions with your AR Server. Rick On Mon, Aug 25, 2008 at 12:39 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Rick, I haven't tried 6.03 patch 24 nor 7.1 Patch 4 as yet.. but its interesting you say that has fixed it cause now I'd be curious to give it a shot.. Did you update only your admin tool to that patch or did it require a server upgrade to 7.1 P4 as well? It used to be a nice to have feature when it worked for the most part so would be good to have it working again.. Joe - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 3:26:16 PM Subject: Re: Sync Search Database crashes Admin Tool and then Freezes ** The latest patch to AR System 7.1 (patch 4) seems to fix this. Might try it again, if you can use that patch to Admin/Server. Rick On Mon, Aug 25, 2008 at 12:19 PM, Joe DeSouza [EMAIL PROTECTED]wrote: ** Gary, It doesn't always work.. What Remedy support reccommends when these crashes occur is to redo the sync database forms by deleting them.. There are 3 of these forms and they all begin with object_ After deleting these forms, rebuild them and then see if it helps.. The primary cause why the sync operation fails is if it is run against a significantly large database - size in terms of structure - thousands of forms, and active links and filters etc.. I was never able to run it on ITSM 7 databases - it either failed by crashing the admin tool or sometimes even though it looks like it has completed with the end message that the search completed, it is actually incomplete. Many of the forms do not have anything in the sync database tables thus showing blank space in the Related Workflow tab.. Over the past year or so I have actually given up on ever expecting this feature to work on large databases such as the ITSM database.. Hope this helps.. Joe - Original Message From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 3:10:12 PM Subject: Sync Search Database crashes Admin Tool and then Freezes Sorry for the no subject, my original email had a subject, but it was sent incorrectly and errored. Thanks Roger, that gets the sync to stop. There was a trick out there that some people used that would fix the issue where it would crash the admin tools. I believe it involved deleting some forms. Does anyone remember the issue, because I'm still crashing my admin tool every time I try to sync. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Monday, August 25, 2008 2:06 PM To: arslist@ARSLIST.ORG Subject: ** Gary, Go to the object_search_admin form and set the Run/Not Run to 0. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo http://www.yahoo.com/ IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, August 25, 2008 2:02 PM To: arslist@ARSLIST.ORG Subject: Hi all, I know that I've seen it on here before, but due to changing jobs, I do not have my vast archive of emails through which I could search. Whenever you sync your search dataset, and it causes your admin tool to crash, then you open your admin tool, it still says it's searching, and never finishes, what is it you do in order to rectify the situation and get a new search database synced? I have seen it done before, but forgot how. Thanks __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Help please - ARPlugin crashes on WebService call
Pascal, Have you set the Plugin-Filter-API-Threads parameter in the ar.conf file? If not I would suggest setting it.. I had a similar problem a few days ago that went away as soon as I set this parameter with a min setting of 1 and a max setting of 15.. This is what I have in my configuration file now.. Plugin-Filter-API-Threads: 1 15 You will need to restart the AR System server after you set this or at least run the arsignal -c to re read the configuration file.. Let me know if this helps.. Cheers Joe - Original Message From: Pascale Boyer [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 4:07:49 PM Subject: Help please - ARPlugin crashes on WebService call ** Hi all, We are suddenly experiencing problems with the arplugin. Everything was running smoothly for the past several weeks and now suddenly we get the message ARERR [8939] Le serveur AR System Plug-In ne répond pas. Impossible de se connecter au système pour le moment. Adressez-vous à l'administrateur AR System pour assistance. Which can be translated by the AR System Plug-in isn't responding. unable to connect to the system. Contact your AR System Administrator. I put the logs to 400 and this is all I can see: /ns1:createWorkOrderReq /soapenv:Body /soapenv:Envelope PLGN TID: 18 RPC ID: 11 Queue: ARFILTERAPI Client-RPC: 390695 /* lun août 25 2008 15:48:04.4986 */ F INE About to invoke PLGN TID: 18 RPC ID: 11 Queue: ARFILTERAPI Client-RPC: 390695 /* lun août 25 2008 15:48:09.6164 */ F INE java.net.SocketTimeoutException: Read timed out PLGN TID: 18 RPC ID: 11 Queue: ARFILTERAPI Client-RPC: 390695 /* lun août 25 2008 15:48:09.6226 */-CALL FAIL If we call the webservice outside ARS, everything works perfectly fine and quickly. I had some arplugin threads hoping that it would help ... Just more crashes... Not sure if by increasing the timeout from 60 sec to higher is an option... don't think the client will appreciate the wait. Anyone as a clue? Homegrown apps ARS 7.01 patch 004 Oracle 9i Solaris Appache /tomcat Thanks for the help Pascale Boyer Analyste Expert Remedy Vidéotron Technologie Inc Développement produits affaires service corporatifs 800, de la Gauchetière, Ouest niveau 1, local 1130 Montréal, (Québec) H5K 1K6 Tél.: (514) 380-7841 Courriel: [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Sync Search Database crashes Admin Tool and then Freezes
Yes thats always a good thing to have the same main version :-) I think I'll give it a shot with a 7.1 P4 Admin tool and a 7.1 P3 server and see how it goes.. Joe - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 4:22:28 PM Subject: Re: Sync Search Database crashes Admin Tool and then Freezes ** I only had to update Admin, though you should remember to match versions with your AR Server. Rick On Mon, Aug 25, 2008 at 12:39 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Rick, I haven't tried 6.03 patch 24 nor 7.1 Patch 4 as yet.. but its interesting you say that has fixed it cause now I'd be curious to give it a shot.. Did you update only your admin tool to that patch or did it require a server upgrade to 7.1 P4 as well? It used to be a nice to have feature when it worked for the most part so would be good to have it working again.. Joe - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 3:26:16 PM Subject: Re: Sync Search Database crashes Admin Tool and then Freezes ** The latest patch to AR System 7.1 (patch 4) seems to fix this. Might try it again, if you can use that patch to Admin/Server. Rick On Mon, Aug 25, 2008 at 12:19 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Gary, It doesn't always work.. What Remedy support reccommends when these crashes occur is to redo the sync database forms by deleting them.. There are 3 of these forms and they all begin with object_ After deleting these forms, rebuild them and then see if it helps.. The primary cause why the sync operation fails is if it is run against a significantly large database - size in terms of structure - thousands of forms, and active links and filters etc.. I was never able to run it on ITSM 7 databases - it either failed by crashing the admin tool or sometimes even though it looks like it has completed with the end message that the search completed, it is actually incomplete. Many of the forms do not have anything in the sync database tables thus showing blank space in the Related Workflow tab.. Over the past year or so I have actually given up on ever expecting this feature to work on large databases such as the ITSM database.. Hope this helps.. Joe - Original Message From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 3:10:12 PM Subject: Sync Search Database crashes Admin Tool and then Freezes Sorry for the no subject, my original email had a subject, but it was sent incorrectly and errored. Thanks Roger, that gets the sync to stop. There was a trick out there that some people used that would fix the issue where it would crash the admin tools. I believe it involved deleting some forms. Does anyone remember the issue, because I'm still crashing my admin tool every time I try to sync. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Monday, August 25, 2008 2:06 PM To: arslist@ARSLIST.ORG Subject: ** Gary, Go to the object_search_admin form and set the Run/Not Run to 0. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, August 25, 2008 2:02 PM To: arslist@ARSLIST.ORG Subject: Hi all, I know that I've seen it on here before, but due to changing jobs, I do not have my vast archive of emails through which I could search. Whenever you sync your search dataset, and it causes your admin tool to crash, then you open your admin tool, it still says it's searching, and never finishes, what is it you do in order to rectify the situation and get a new search database synced? I have seen it done before, but forgot how. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Task assignment
Thanks Matt, deleting the record worked for me. Thanks Sivarama ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM Application Patch 8 Install Error
Now I'm curious, especially since I still have the patch 008 upgrade to look forward to. So, what records are _supposed_ to be retained in SYS:Action? I just took a look at our production server and there are 5 DLDLOADFOUNDATION CFG:LoadBusinessTimeHolidays records from when we loaded foundation data that probably shouldn't be there, and then 5,323 UPDATESLMREASON records that appear to be every individual action (all different support staff login names as the Submitters) to provide a reason why an SLM was missed for a specific Incident. You would think that those would go away after being posted to the SLA, but that integration was so buggy that there is just no telling. What kinds of records are sitting in the SYS:Action form on your server? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM Application Patch 8 Install Error
Well there is a known bug with the SYS:Action form that BMC knows about and there is going to be a fix in the next release which form what they told me is 7.5 in which records are not being deleted from the SYS:Action form. Our form had about 800,000 records that should not have been there. There is more to that though because when we started to try and delete those records manually we got errors that would not let us delete them so we are working through that as well. I will let you know what it is when I find out. BMC said that we can created a escalation in the meantime to delete those excess records and that is what I am going to do as soon as we figure out why we cannot delete them. The error is, ARERR [102] Name parameter (or name field in a parameter) is empty : 300427600 in case anyone has ever come across that. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Monday, August 25, 2008 5:52 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Application Patch 8 Install Error ** Now I'm curious, especially since I still have the patch 008 upgrade to look forward to. So, what records are _supposed_ to be retained in SYS:Action? I just took a look at our production server and there are 5 DLDLOADFOUNDATION CFG:LoadBusinessTimeHolidays records from when we loaded foundation data that probably shouldn't be there, and then 5,323 UPDATESLMREASON records that appear to be every individual action (all different support staff login names as the Submitters) to provide a reason why an SLM was missed for a specific Incident. You would think that those would go away after being posted to the SLA, but that integration was so buggy that there is just no telling. What kinds of records are sitting in the SYS:Action form on your server? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM Application Patch 8 Install Error
Well, without knowing how long it will take BMC to get an answer back, you might try simply recreating the intent of the workflow already in place. That should get you at least closer to what you need without much risk. I suspect that the original workflow will function as designed again once the burden of all of those records is no longer an issue. Rick On Mon, Aug 25, 2008 at 3:15 PM, Begosh, Kevin [EMAIL PROTECTED]wrote: ** Well there is a known bug with the SYS:Action form that BMC knows about and there is going to be a fix in the next release which form what they told me is 7.5 in which records are not being deleted from the SYS:Action form. Our form had about 800,000 records that should not have been there. There is more to that though because when we started to try and delete those records manually we got errors that would not let us delete them so we are working through that as well. I will let you know what it is when I find out. BMC said that we can created a escalation in the meantime to delete those excess records and that is what I am going to do as soon as we figure out why we cannot delete them. The error is, ARERR [102] Name parameter (or name field in a parameter) is empty : 300427600 in case anyone has ever come across that. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *strauss *Sent:* Monday, August 25, 2008 5:52 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ITSM Application Patch 8 Install Error ** Now I'm curious, especially since I still have the patch 008 upgrade to look forward to. So, what records are _*supposed*_ to be retained in SYS:Action? I just took a look at our production server and there are 5 DLDLOADFOUNDATION CFG:LoadBusinessTimeHolidays records from when we loaded foundation data that probably shouldn't be there, and then 5,323 UPDATESLMREASON records that appear to be every individual action (all different support staff login names as the Submitters) to provide a reason why an SLM was missed for a specific Incident. You would think that those would go away after being posted to the SLA, but that integration was so buggy that there is just no telling. What kinds of records are sitting in the SYS:Action form on your server? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM Application Patch 8 Install Error
well the question is not really the workflow it is why we are getting errors when trying to delete those records, once I figure that out the workflow is the easy part. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Monday, August 25, 2008 6:27 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Application Patch 8 Install Error ** Well, without knowing how long it will take BMC to get an answer back, you might try simply recreating the intent of the workflow already in place. That should get you at least closer to what you need without much risk. I suspect that the original workflow will function as designed again once the burden of all of those records is no longer an issue. Rick On Mon, Aug 25, 2008 at 3:15 PM, Begosh, Kevin [EMAIL PROTECTED] wrote: ** Well there is a known bug with the SYS:Action form that BMC knows about and there is going to be a fix in the next release which form what they told me is 7.5 in which records are not being deleted from the SYS:Action form. Our form had about 800,000 records that should not have been there. There is more to that though because when we started to try and delete those records manually we got errors that would not let us delete them so we are working through that as well. I will let you know what it is when I find out. BMC said that we can created a escalation in the meantime to delete those excess records and that is what I am going to do as soon as we figure out why we cannot delete them. The error is, ARERR [102] Name parameter (or name field in a parameter) is empty : 300427600 in case anyone has ever come across that. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Monday, August 25, 2008 5:52 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Application Patch 8 Install Error ** Now I'm curious, especially since I still have the patch 008 upgrade to look forward to. So, what records are _supposed_ to be retained in SYS:Action? I just took a look at our production server and there are 5 DLDLOADFOUNDATION CFG:LoadBusinessTimeHolidays records from when we loaded foundation data that probably shouldn't be there, and then 5,323 UPDATESLMREASON records that appear to be every individual action (all different support staff login names as the Submitters) to provide a reason why an SLM was missed for a specific Incident. You would think that those would go away after being posted to the SLA, but that integration was so buggy that there is just no telling. What kinds of records are sitting in the SYS:Action form on your server? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM Application Patch 8 Install Error
I think that the number of records is the core problem. In a maintenance mode, I suspect it will work fine, but with the thousands of records added via installations, the workflow structure couldn't keep up. That's just an educated (and perhaps optimistic) guess on my part, but that would be the first thing I would try toward resolving the issue. The Delete workflow seems like it could be constructed more efficiently, but I don't think that's the core of the problem. Rick On Mon, Aug 25, 2008 at 4:19 PM, Begosh, Kevin [EMAIL PROTECTED]wrote: ** well the question is not really the workflow it is why we are getting errors when trying to delete those records, once I figure that out the workflow is the easy part. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Monday, August 25, 2008 6:27 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ITSM Application Patch 8 Install Error ** Well, without knowing how long it will take BMC to get an answer back, you might try simply recreating the intent of the workflow already in place. That should get you at least closer to what you need without much risk. I suspect that the original workflow will function as designed again once the burden of all of those records is no longer an issue. Rick On Mon, Aug 25, 2008 at 3:15 PM, Begosh, Kevin [EMAIL PROTECTED]wrote: ** Well there is a known bug with the SYS:Action form that BMC knows about and there is going to be a fix in the next release which form what they told me is 7.5 in which records are not being deleted from the SYS:Action form. Our form had about 800,000 records that should not have been there. There is more to that though because when we started to try and delete those records manually we got errors that would not let us delete them so we are working through that as well. I will let you know what it is when I find out. BMC said that we can created a escalation in the meantime to delete those excess records and that is what I am going to do as soon as we figure out why we cannot delete them. The error is, ARERR [102] Name parameter (or name field in a parameter) is empty : 300427600 in case anyone has ever come across that. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *strauss *Sent:* Monday, August 25, 2008 5:52 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ITSM Application Patch 8 Install Error ** Now I'm curious, especially since I still have the patch 008 upgrade to look forward to. So, what records are _*supposed*_ to be retained in SYS:Action? I just took a look at our production server and there are 5 DLDLOADFOUNDATION CFG:LoadBusinessTimeHolidays records from when we loaded foundation data that probably shouldn't be there, and then 5,323 UPDATESLMREASON records that appear to be every individual action (all different support staff login names as the Submitters) to provide a reason why an SLM was missed for a specific Incident. You would think that those would go away after being posted to the SLA, but that integration was so buggy that there is just no telling. What kinds of records are sitting in the SYS:Action form on your server? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Problem with setting Number of items returned
Hello All, We have limited the number of items returned ( when we search a form) to 1000. Navigation to this is Tools-- Options-- Behaviour-- Limit the number of items returned. Now i when i want to change the limit to 2000, it doesn't change. Please help, if anyone have any ideas. -- Kiran Kodali Ph: 940-231-8524 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Problem with setting Number of items returned
You probably do not have access to the home folder where these settings are stored in the ar.ini file or no access to modify the ar.ini file.. Joe - Original Message From: kiran kodali [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 8:17:12 PM Subject: Problem with setting Number of items returned ** Hello All, We have limited the number of items returned ( when we search a form) to 1000. Navigation to this is Tools-- Options-- Behaviour-- Limit the number of items returned. Now i when i want to change the limit to 2000, it doesn't change. Please help, if anyone have any ideas. -- Kiran Kodali Ph: 940-231-8524 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Sharon-Michal Mamon-Meged is out of the office.
I will be out of the office starting 26/08/2008 and will not return until 27/08/2008. במקרים דחופים נא להשאיר הודעה במשיבון 050-9165229
Re: Problem with setting Number of items returned
Or you have the server setting also at 1000. The system uses the smaller of the two values. Rick On Mon, Aug 25, 2008 at 5:45 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** You probably do not have access to the home folder where these settings are stored in the ar.ini file or no access to modify the ar.ini file.. Joe - Original Message From: kiran kodali [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 8:17:12 PM Subject: Problem with setting Number of items returned ** Hello All, We have limited the number of items returned ( when we search a form) to 1000. Navigation to this is Tools-- Options-- Behaviour-- Limit the number of items returned. Now i when i want to change the limit to 2000, it doesn't change. Please help, if anyone have any ideas. -- Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
