Digital Signatures

[HonnourPrahalladachar, PhaniRaja]

Hi List,

 

How can we integrate digital signatures with Remedy? Specially with
approval process?

 

Environment: ARS 7.1, ITSM 7.0.3, Windows 2003

 

Regards,

Phani Raja H.P.

 



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Re: AR7.5 Upgrade Guide

[Easter, David]

Unless you are on Windows, CMDB 2.1 is not supported with AR System 7.5.00 
because AR System 7.5.00 server is a 64-bit executable on UNIX and Linux.  
Please see the following documents:

16-Jul-2008 (Statement of Direction) BMC Atrium CMDB on UNIX and Linux: 
Expected 64-bit roadmap and interoperability with AR System 
PDF

http://media.cms.bmc.com/documents/AR_System_7_5_00_Compatibility_Matrix_v1021.pdf

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On 
Behalf Of 권민석 [mskwo...@gmail.com]
Sent: Monday, July 13, 2009 6:21 PM
To: arslist@ARSLIST.ORG
Subject: AR7.5 Upgrade Guide

**

I use AR7.1 + Mid-Tier 7.1+ ITSM Suite 7.0.3 + CMDB 2.1



I plan to upgrade AR Server, Mid-Tier 7.1, AR Email Engine,AR Flashboard from 
7.1 version to 7.5 to resolve some issues.



Is anyone who upgraded like this to use AR7.5 + ITSM Suite 7.0.3 + CMDB 2.1?



Please Know me whether other issue happens or not.





And I want to know any directions(H/W including OS, S/W, WAS etc) to perform 
best for this configuration.

I need actual guide for performance maximization.



If Who has a experience for this , please know me .  thanks.

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

AR7.5 Upgrade Guide

[권민석]

I use AR7.1 + Mid-Tier 7.1+ ITSM Suite 7.0.3 + CMDB 2.1



I plan to upgrade AR Server, Mid-Tier 7.1, AR Email Engine,AR Flashboard
from 7.1 version to 7.5 to resolve some issues.



Is anyone who upgraded like this to use AR7.5 + ITSM Suite 7.0.3 + CMDB 2.1?




Please Know me whether other issue happens or not.





And I want to know any directions(H/W including OS, S/W, WAS etc) to perform
best for this configuration.

I need actual guide for performance maximization.



If Who has a experience for this , please know me .  thanks.

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Re: Allowing users to enter leading characters in search menu field II

[Joe DeSouza]

Try saving the definition of that menu after making a change.. and then revert 
it back to what it should be and then save again. This should force a recache 
of the definition of that menu.

Joe



From: "marti...@ad.jmu.edu" 
To: arslist@ARSLIST.ORG
Sent: Monday, July 13, 2009 1:48:37 PM
Subject: Re: Allowing users to enter leading characters in search menu field II


Thank, Joe.  I am running on the WUT.  I tried deleting the cache, but it 
didn’t help.
 
Dwayne
 
From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Monday, July 13, 2009 1:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Allowing users to enter leading characters in search menu field II
 
** 
It appears like it should have worked.. If you are testing this over the 
Mid-Tier you might want to refresh the Mid-Tier cache. Or if you are trying 
this on the thick client, try deleting all the local client cache.
 
Joe




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Re: Remedy Technical Support Options. Any opinions?

[Burns, Yvonne]

I am in Tampa and believe EMS closed its doors. 

 

Yvonne Burns



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Howard Richter
Sent: Monday, July 13, 2009 4:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Technical Support Options. Any opinions?

 

** 

I think they picked up EMS (out of Tampa) as well.

 

Howard

On Mon, Jul 13, 2009 at 5:52 PM, dcharters
 wrote:

As I understand it Column pick up all of Turings' support obligations,
they
also picked EMC


On Mon, 13 Jul 2009 12:04:11 -0700, Thad K Esser wrote

> Thanks.
>
> Thad Esser
> Remedy Developer
> "Did you ever wonder why we had to run for shelter when the promise
> of a brave new world unfurled beneath a clear blue sky?" - Pink Floyd
>
> |>
> | From:  |
> |>
>   >--
> -
> ---|  |"Easter, David" 
>
>|  >--
> -
> ---| |> | To:| |-
> --->  >--
> -
> ---|  |arslist@ARSLIST.ORG
>
>|  >--
> -
> ---| |> |
> Date:  | |>  >---
> -
> --|  |07/13/2009 11:53 AM
>
>   |  >---
> -
> --| |
> > | Subject:   | |>  >---
> -
> --|  |Re: Remedy
> Technical Support Options. Any opinions?
>   |
> >
> -
> -| |> | Sent by:   | |>  >---
> -
> --|
> |"Action Request System discussion list(ARSList)"
> 
> |  >-
> -
> |
>
> > I have a nagging feeling that this is a stupid questions, but is
> TuringSMI still around as an option?
>
> http://www.columnit.com/news_detail.aspx?id=1850
>
> -David J. Easter
> Sr. Product Manager, Solution Strategy and Development
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action
> expressed in this E-mail do not necessarily reflect those of BMC
> Software, Inc.  My voluntary participation in this forum is not
> intended to convey a role as a spokesperson, liaison or public
> relations representative for BMC Software, Inc.
>
>  -Original Message-
> From: Action Request System discussion list(ARSList) [
> mailto:arsl...@arslist.org] On Behalf Of Thad K Esser
> Sent: Monday, July 13, 2009 11:44 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Remedy Technical Support Options. Any opinions?
>
> Rabi,
>
> I'm just getting back from a few days off, but would be interested
> in any responses you got off-list.
>
> I have a nagging feeling that this is a stupid questions, but is
TuringSMI
> still around as an option?  I can't seem to get their website for
> some reason (www.turingsmi.com   doesn't
work, but
> support.turingsmi.com   does).
>
> Thad Esser
> Remedy Developer
> "Did you ever wonder why we had to run for shelter when the promise
> of a brave new world unfurled beneath a clear blue sky?" - Pink Floyd
>
> |>
> | From:  |
> |>
>
>
>---

---|
>
>   |Rabi Tripathi 
> |
>
>
>---

---|
>
> |>
> | To:|
> |>
>
>
>---

---

Re: Remedy Technical Support Options. Any opinions?

[Paolino, Andrew]

Hi List,

 

Column has picked up TuringSMI customers as well as some of their staff.
Consonus/Strategic's accounts were assumed in the Remedy space. Column's
acquisitions were limited to just those two entities.

 

Having said that (being partial), I would recommend our services in New
York and in the greater New York metropolitan area as we have the
largest concentration of technical resources compared to any other BMC
partners (and BMC themselves).

 

Rabi, if you're interested in knowing about how we can support you,
please contact me directly.

 

Also, for reference:

http://www.columnit.com/news_detail.aspx?id=1932

http://www.columnit.com/news_detail.aspx?id=1850

 

The other press releases about the international offices (South Africa
and APAC) are available as well.

 

Thanks!

-Andrew

 

Andrew Paolino

Account Manager

Column Technologies

 

Cell: 551-486-2549

Fax: 212-227-3040

Email: apaol...@columnit.com

Skype ID: apaolino

Web: http://www.columnit.com

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Howard Richter
Sent: Monday, July 13, 2009 4:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Technical Support Options. Any opinions?

 

** 

I think they picked up EMS (out of Tampa) as well.

 

Howard

On Mon, Jul 13, 2009 at 5:52 PM, dcharters
 wrote:

As I understand it Column pick up all of Turings' support obligations,
they
also picked EMC


On Mon, 13 Jul 2009 12:04:11 -0700, Thad K Esser wrote

> Thanks.
>
> Thad Esser
> Remedy Developer
> "Did you ever wonder why we had to run for shelter when the promise
> of a brave new world unfurled beneath a clear blue sky?" - Pink Floyd
>
> |>
> | From:  |
> |>
>   >--
> -
> ---|  |"Easter, David" 
>
>|  >--
> -
> ---| |> | To:| |-
> --->  >--
> -
> ---|  |arslist@ARSLIST.ORG
>
>|  >--
> -
> ---| |> |
> Date:  | |>  >---
> -
> --|  |07/13/2009 11:53 AM
>
>   |  >---
> -
> --| |
> > | Subject:   | |>  >---
> -
> --|  |Re: Remedy
> Technical Support Options. Any opinions?
>   |
> >
> -
> -| |> | Sent by:   | |>  >---
> -


> Hi all,
> We're looking at options for basic technical support for our Remedy
> platform. If you have any opinion about quality and cost of basic
minimum
> support from vendor(s), including that from BMC, please let me
> know...or if your company offers support.
>
> If you think you must, feel free to write to me directly.
>
> We have ARS and HelpDesk application. Around 250 users. At this
> point, we have very little support need, as things are static. We
> may be looking at upgrade of ARS and Service Desk to 7.5 soon. There
> is, however, strong in house expertise with such experiences, so we
> will need the usual backup support only.
>
> TIA.
>
> -Rabi Tripathi




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Re: Integration with other ticketing systems

[Shyam Attavar]

Mark,

We have been using webMethods for a two way integration between Remedy (our
data center) and another ticketing system (at a vendor location). There was
some work needed to set this up initially. Now it's working like a charm.

--
Shyam


"LJ Longwing"  wrote in message
news:<72b944fe6ff84039bff84df75d6a5...@corp.global.level3.com>...
> We are running 7.1 and use Tibco as our integration middleware...works
well.
> 
>   _  
> 
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
> Sent: Monday, July 13, 2009 9:57 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Integration with other ticketing systems
> 
> 
> ** 
> Mark,
>  
> If that is not an option as well for whatever reasons and you wish to take
> an easy OTB way out, there are integration systems out there available,
such
> as TIBCO (I have used this in the past - works like a charm). I haven't
used
> this with the later version of the ARS, but when I last used it I was
> working on a project using ARS 6.3, and found that it was easy to setup
and
> configure.
>  
> Cheers
>  
> Joe
> 
>   _  
> 
> From: LJ Longwing 
> To: arslist@ARSLIST.ORG
> Sent: Monday, July 13, 2009 11:14:07 AM
> Subject: Re: Integration with other ticketing systems
> 
> ** 
> Mark,
> As mentioned, Web Services are a good way to do this, but it really
depends
> on the capabilities of the other system, what sort of calls can it make to
> integrate with ARS?  If it can't make WS calls, then runprocess may be an
> option, if you use a command line tool that performs an API update to the
> remedy system you should be able to go from there.
> 
>   _  
> 
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Mark Hofman
> Sent: Monday, July 13, 2009 6:07 AM
> To: arslist@ARSLIST.ORG
> Subject: Integration with other ticketing systems
> 
> 
> ** 
> Hi,
> Can anyone recommend a way to integrate a proprietary system with ARS.
> 
> Users should open tickets in ARS then our system should be notified with
the
> ticket details and a corresponding ticket will be opened.
> 
> The ticket will be processed in our system and we want to update the
status
> of the ARS ticket upon certain events (approve, close etc.).
> 
> Finally we want to tell ARS that processing is complete and the original
> ticket can be closed.
> 
> Should we use email an API or something else?
> 
> Thanks,
> Mark.
> 
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
> 
>

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Re: Remedy Technical Support Options. Any opinions?

[Howard Richter]

I think they picked up EMS (out of Tampa) as well.

Howard

On Mon, Jul 13, 2009 at 5:52 PM, dcharters <
dchart...@www.charterssoftware.com> wrote:

> As I understand it Column pick up all of Turings' support obligations, they
> also picked EMC
>
>
> On Mon, 13 Jul 2009 12:04:11 -0700, Thad K Esser wrote
>  > Thanks.
> >
> > Thad Esser
> > Remedy Developer
> > "Did you ever wonder why we had to run for shelter when the promise
> > of a brave new world unfurled beneath a clear blue sky?" - Pink Floyd
> >
> > |>
> > | From:  |
> > |>
> >   >--
> > -
> > ---|  |"Easter, David" 
> >
> >|  >--
> > -
> > ---| |> | To:| |-
> > --->  >--
> > -
> > ---|  |arslist@ARSLIST.ORG
> >
> >|  >--
> > -
> > ---| |> |
> > Date:  | |>  >---
> > -
> > --|  |07/13/2009 11:53 AM
> >
> >   |  >---
> > -
> > --| |
> > > | Subject:   | |>  >---
> > -
> > --|  |Re: Remedy
> > Technical Support Options. Any opinions?
> >   |
> > >
> > -
> > -| |> | Sent by:   | |>  >---
> > -
> > --|
> > |"Action Request System discussion list(ARSList)"
> > 
> > |  >-
> > -
> > |
> >
> > > I have a nagging feeling that this is a stupid questions, but is
> > TuringSMI still around as an option?
> >
> > http://www.columnit.com/news_detail.aspx?id=1850
> >
> > -David J. Easter
> > Sr. Product Manager, Solution Strategy and Development
> > BMC Software, Inc.
> >
> > The opinions, statements, and/or suggested courses of action
> > expressed in this E-mail do not necessarily reflect those of BMC
> > Software, Inc.  My voluntary participation in this forum is not
> > intended to convey a role as a spokesperson, liaison or public
> > relations representative for BMC Software, Inc.
> >
> >  -Original Message-
> > From: Action Request System discussion list(ARSList) [
> > mailto:arsl...@arslist.org] On Behalf Of Thad K Esser
> > Sent: Monday, July 13, 2009 11:44 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Remedy Technical Support Options. Any opinions?
> >
> > Rabi,
> >
> > I'm just getting back from a few days off, but would be interested
> > in any responses you got off-list.
> >
> > I have a nagging feeling that this is a stupid questions, but is
> TuringSMI
> > still around as an option?  I can't seem to get their website for
> > some reason (www.turingsmi.com doesn't work, but
> > support.turingsmi.com does).
> >
> > Thad Esser
> > Remedy Developer
> > "Did you ever wonder why we had to run for shelter when the promise
> > of a brave new world unfurled beneath a clear blue sky?" - Pink Floyd
> >
> > |>
> > | From:  |
> > |>
> >
> >
> >---
> ---|
> >
> >   |Rabi Tripathi 
> > |
> >
> >
> >---
> ---|
> >
> > |>
> > | To:|
> > |>
> >
> >
> >---
> ---|
> >
> >   |arslist@ARSLIST.ORG
> > |
> >
> >
> >

Re: Remedy Technical Support Options. Any opinions?

[dcharters]

As I understand it Column pick up all of Turings' support obligations, they 
also picked EMC


On Mon, 13 Jul 2009 12:04:11 -0700, Thad K Esser wrote
> Thanks.
> 
> Thad Esser
> Remedy Developer
> "Did you ever wonder why we had to run for shelter when the promise 
> of a brave new world unfurled beneath a clear blue sky?" - Pink Floyd
> 
> |>
> | From:  |
> |>
>   >--
> -
> ---|  |"Easter, David" 
> 
>|  >--
> -
> ---| |> | To:| |-
> --->  >--
> -
> ---|  |arslist@ARSLIST.ORG
> 
>|  >--
> -
> ---| |> | 
> Date:  | |>  >---
> -
> --|  |07/13/2009 11:53 AM
> 
>   |  >---
> -
> --| |
> > | Subject:   | |>  >---
> -
> --|  |Re: Remedy 
> Technical Support Options. Any opinions? 
>   |  
> >
> -
> -| |> | Sent by:   | |>  >---
> -
> --|  
> |"Action Request System discussion list(ARSList)" 
> 
> |  >-
> -
> |
> 
> > I have a nagging feeling that this is a stupid questions, but is
> TuringSMI still around as an option?
> 
> http://www.columnit.com/news_detail.aspx?id=1850
> 
> -David J. Easter
> Sr. Product Manager, Solution Strategy and Development
> BMC Software, Inc.
> 
> The opinions, statements, and/or suggested courses of action 
> expressed in this E-mail do not necessarily reflect those of BMC 
> Software, Inc.  My voluntary participation in this forum is not 
> intended to convey a role as a spokesperson, liaison or public 
> relations representative for BMC Software, Inc.
> 
>  -Original Message-
> From: Action Request System discussion list(ARSList) [
> mailto:arsl...@arslist.org] On Behalf Of Thad K Esser
> Sent: Monday, July 13, 2009 11:44 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Remedy Technical Support Options. Any opinions?
> 
> Rabi,
> 
> I'm just getting back from a few days off, but would be interested 
> in any responses you got off-list.
> 
> I have a nagging feeling that this is a stupid questions, but is TuringSMI
> still around as an option?  I can't seem to get their website for 
> some reason (www.turingsmi.com doesn't work, but 
> support.turingsmi.com does).
> 
> Thad Esser
> Remedy Developer
> "Did you ever wonder why we had to run for shelter when the promise 
> of a brave new world unfurled beneath a clear blue sky?" - Pink Floyd
> 
> |>
> | From:  |
> |>
> 
> >---
---|
> 
>   |Rabi Tripathi 
> |
> 
> >---
---|
> 
> |>
> | To:|
> |>
> 
> >---
---|
> 
>   |arslist@ARSLIST.ORG
> |
> 
> >---
---|
> 
> |>
> | Date:  |
> |>
> 
> >---
---

Re: Allowing users to enter leading characters in search menu field

[Rohini Prasher]

**


Unsubscribe


From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Joe DeSouza [joe_rem...@yahoo.com]
Sent: Monday, July 13, 2009 10:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Allowing users to enter leading characters in search menu field



** 


Never tried it as yet but this does sound like an awesome feature..
 
Joe




From: "marti...@ad.jmu.edu" 
To: arslist@ARSLIST.ORG
Sent: Monday, July 13, 2009 1:20:12 PM
Subject: Re: Allowing users to enter leading characters in search menu field

** 

Sounds great!  One more reason to keep moving in that direction.
 
Dwayne
 

From: Action Request System discussion list(ARSList)
 [mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Monday, July 13, 2009 12:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Allowing users to enter leading characters in search menu field

 
** 
Another solution would be to upgrade to AR System 7.5.00 – which includes the Auto-complete capability on the web.
Auto-completion in menus
For forms that are viewed in a web browser, you can turn on an “automatic complete” feature for character fields that
 have a menu attached to them. When this feature is turned on for a field and a user begins typing text into the field, a list of values that match the text appears. When multiple values are presented, the user can change the selection with the up and down
 arrow keys or using the mouse. To select a highlighted option, the user presses Enter or clicks it.
 
To enable this feature, select the field in BMC Remedy Developer Studio, and set the Auto Complete and Auto Complete
 Match By properties accordingly. See the “Automatically completing menu entries” section of the
Form and
Application Objects Guide.
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect
 those of BMC Software, Inc.  My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc.
 

From: Action Request System discussion list(ARSList)
 [mailto:arsl...@arslist.org] On Behalf Of marti...@ad.jmu.edu
Sent: Monday, July 13, 2009 8:35 AM
To: arslist@ARSLIST.ORG
Subject: Allowing users to enter leading characters in search menu field

 
** 
Dear List,
 
I have a “Department” field (field ID 10), with choices listed in a “Department Form.”  I want users to be able to either click on the Menu button and see all choices, or enter one or more leading characters and see the choices
 that begin with those letters.  (Eg, type in “Eco” and then see “Ecology” and “Economics” in the menu.)
 
If I have no qualifications in my menu it shows all choices.
 
If my qualification says:
'Department' LIKE ($10$ + "%" ) 
It works if the user enters a leading letter or two, but if there are no leading letters it says, “(No entries in menu).”
 
I tried:
    $10$ = $NULL$ OR 'Department' LIKE ($10$ +  "%" )

But still got “(No entries in menu).”
 
'Department' LIKE ( "%"  + $10$ +  "%" )
works if there are no leading characters, but if there are leading characters, it offers choices in which the leading characters appear anywhere in the Department name.  (Workable, but not ideal.)
 
Any suggestions?
(ARS 7.1 p3, RH Linux server, Oracle 10.2)
 
Dwayne Martin
James Madison University





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Re: Remedy Technical Support Options. Any opinions?

[Matt Worsdell]

The UK side was absorbed by Devoteam around October last year. APAC
succumbed to Column more recently.

 

TuringSMI RIP I'm afraid.

 

Matt

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: 13 July 2009 19:58
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Technical Support Options. Any opinions?

 

** 

TuringSMI I believe discontinued their operations in America about a year
ago. I think they still do however have thier UK partners Turing still
functioning.. I am not sure though about the UK bit..

 

Joe

 

  _  

From: Thad K Esser 
To: arslist@ARSLIST.ORG
Sent: Monday, July 13, 2009 2:43:59 PM
Subject: Re: Remedy Technical Support Options. Any opinions?

Rabi,

I'm just getting back from a few days off, but would be interested in any
responses you got off-list.

I have a nagging feeling that this is a stupid questions, but is TuringSMI
still around as an option?  I can't seem to get their website for some
reason (www.turingsmi.com   doesn't work, but
support.turingsmi.com   does).

Thad Esser
Remedy Developer
"Did you ever wonder why we had to run for shelter when the promise of a
brave new world unfurled beneath a clear blue sky?" - Pink Floyd


|>
| From:  |
|>
 
>---
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  |Rabi Tripathi 
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| To:|
|>
 
>---
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  |arslist@ARSLIST.ORG
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>---
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| Date:  |
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>---
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  |07/09/2009 07:21 AM
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>---
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| Subject:  |
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>---
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  |Remedy Technical Support Options. Any opinions?
|
 
>---
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| Sent by:  |
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  |"Action Request System discussion list(ARSList)" 
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>---
---|


Hi all,
We're looking at options for basic technical support for our Remedy
platform. If you have any opinion about quality and cost of basic minimum
support from vendor(s), including that from BMC, please let me know...or if
your company offers support.

If you think you must, feel free to write to me directly.

We have ARS and HelpDesk application. Around 250 users. At this point, we
have very little support need, as things are static. We may be looking at
upgrade of ARS and Service Desk to 7.5 soon. There is, however, strong in
house expertise with such experiences, so we will need the usual backup
support only.

TIA.

-Rabi Tripathi

 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_


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Re: Remedy Technical Support Options. Any opinions?

[Thad K Esser]

Thanks.

Thad Esser
Remedy Developer
"Did you ever wonder why we had to run for shelter when the promise of a
brave new world unfurled beneath a clear blue sky?" - Pink Floyd


|>
| From:  |
|>
  
>--|
  |"Easter, David"
 |
  
>--|
|>
| To:|
|>
  
>--|
  |arslist@ARSLIST.ORG  
 |
  
>--|
|>
| Date:  |
|>
  
>--|
  |07/13/2009 11:53 AM  
 |
  
>--|
|>
| Subject:   |
|>
  
>--|
  |Re: Remedy Technical Support Options. Any opinions?  
 |
  
>--|
|>
| Sent by:   |
|>
  
>--|
  |"Action Request System discussion list(ARSList)"
 |
  
>--|





> I have a nagging feeling that this is a stupid questions, but is
TuringSMI still around as an option?

http://www.columnit.com/news_detail.aspx?id=1850


-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

 -Original Message-
From: Action Request System discussion list(ARSList) [
mailto:arsl...@arslist.org] On Behalf Of Thad K Esser
Sent: Monday, July 13, 2009 11:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Technical Support Options. Any opinions?

Rabi,

I'm just getting back from a few days off, but would be interested in any
responses you got off-list.

I have a nagging feeling that this is a stupid questions, but is TuringSMI
still around as an option?  I can't seem to get their website for some
reason (www.turingsmi.com doesn't work, but support.turingsmi.com does).

Thad Esser
Remedy Developer
"Did you ever wonder why we had to run for shelter when the promise of a
brave new world unfurled beneath a clear blue sky?" - Pink Floyd


|>
| From:  |
|>

>--|

  |Rabi Tripathi 
|

>--|

|>
| To:|
|>

>--|

  |arslist@ARSLIST.ORG
|

>--|

|>
| Date:  |
|>

>--|

  |07/09/2009 07:21 AM
|

>-

Re: Remedy Technical Support Options. Any opinions?

[Joe DeSouza]

TuringSMI I believe discontinued their operations in America about a year ago. 
I think they still do however have thier UK partners Turing still functioning.. 
I am not sure though about the UK bit..

Joe




From: Thad K Esser 
To: arslist@ARSLIST.ORG
Sent: Monday, July 13, 2009 2:43:59 PM
Subject: Re: Remedy Technical Support Options. Any opinions?

Rabi,

I'm just getting back from a few days off, but would be interested in any 
responses you got off-list.

I have a nagging feeling that this is a stupid questions, but is TuringSMI 
still around as an option?  I can't seem to get their website for some reason 
(www.turingsmi.com doesn't work, but support.turingsmi.com does).

Thad Esser
Remedy Developer
"Did you ever wonder why we had to run for shelter when the promise of a brave 
new world unfurled beneath a clear blue sky?" - Pink Floyd


|>
| From:      |
|>
  
>--|
  |Rabi Tripathi                                            
                                                                     |
  
>--|
|>
| To:        |
|>
  
>--|
  |arsl...@arslist.org                                                          
                                                                    |
  
>--|
|>
| Date:      |
|>
  
>--|
  |07/09/2009 07:21 AM                                                          
                                                                    |
  
>--|
|>
| Subject:  |
|>
  
>--|
  |Remedy Technical Support Options. Any opinions?                              
                                                                    |
  
>--|
|>
| Sent by:  |
|>
  
>--|
  |"Action Request System discussion list(ARSList)"        
                                                                     |
  
>--|


Hi all,
We're looking at options for basic technical support for our Remedy platform. 
If you have any opinion about quality and cost of basic minimum support from 
vendor(s), including that from BMC, please let me know...or if your company 
offers support.

If you think you must, feel free to write to me directly.

We have ARS and HelpDesk application. Around 250 users. At this point, we have 
very little support need, as things are static. We may be looking at upgrade of 
ARS and Service Desk to 7.5 soon. There is, however, strong in house expertise 
with such experiences, so we will need the usual backup support only.

TIA.

-Rabi Tripathi




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Re: Remedy Technical Support Options. Any opinions?

[Easter, David]

> I have a nagging feeling that this is a stupid questions, but is TuringSMI 
> still around as an option?  

http://www.columnit.com/news_detail.aspx?id=1850

 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

 -Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Thad K Esser
Sent: Monday, July 13, 2009 11:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Technical Support Options. Any opinions?

Rabi,

I'm just getting back from a few days off, but would be interested in any
responses you got off-list.

I have a nagging feeling that this is a stupid questions, but is TuringSMI
still around as an option?  I can't seem to get their website for some
reason (www.turingsmi.com doesn't work, but support.turingsmi.com does).

Thad Esser
Remedy Developer
"Did you ever wonder why we had to run for shelter when the promise of a
brave new world unfurled beneath a clear blue sky?" - Pink Floyd


|>
| From:  |
|>
  
>--|
  |Rabi Tripathi
 |
  
>--|
|>
| To:|
|>
  
>--|
  |arslist@ARSLIST.ORG  
 |
  
>--|
|>
| Date:  |
|>
  
>--|
  |07/09/2009 07:21 AM  
 |
  
>--|
|>
| Subject:   |
|>
  
>--|
  |Remedy Technical Support Options. Any opinions?  
 |
  
>--|
|>
| Sent by:   |
|>
  
>--|
  |"Action Request System discussion list(ARSList)"
 |
  
>--|





Hi all,
We're looking at options for basic technical support for our Remedy
platform. If you have any opinion about quality and cost of basic minimum
support from vendor(s), including that from BMC, please let me know...or if
your company offers support.

If you think you must, feel free to write to me directly.

We have ARS and HelpDesk application. Around 250 users. At this point, we
have very little support need, as things are static. We may be looking at
upgrade of ARS and Service Desk to 7.5 soon. There is, however, strong in
house expertise with such experiences, so we will need the usual backup
support only.

TIA.

-Rabi Tripathi




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*IMPORTANT NOTICE: This communication, including any attachment, contains 
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the entity or individual to whom it is addressed.  If you are not the intended 
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Re: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load

[Joe DeSouza]

Could well be a bug.. The tool does look like it needs some work done on it 
before it may be ironed out of some of the problems.

Problems I have faced with even the latest drop of the tool were fortunately 
more superficial in nature so far, but then again I haven't had the chance to 
do a lot of development work using it as yet.

Joe




From: Elry 
To: arslist@ARSLIST.ORG
Sent: Monday, July 13, 2009 2:14:11 PM
Subject: Re: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load

Windows Server 2003

MSSQL Database 2005

BMC ARS 7.5.0 Patch 2

We are currently working with a number of forms in the Developer Studio.

We have found that forms with 330 fields or more cannot be "rendered" properly 
in the Developer Studio after being modified.

This means that only parts of the forms can be seen or none of the form detail 
can be seen.

We have rolled back the Studio to the original unpatched version - only to find 
that we get the same results.

The only time we can see these forms completely is when we use the 7.1 
Administrator Tool.

In the user tool (WUT) and the Mid-tier - these forms appear as they normally 
should...

Anyone else experiencing the same difficulties?
Hey Joe...

Made the following changes:

Memory Pool = 512 MB
Maximum Memory Pool = 1024 MB
Thread Stack Size = 3000KB

We did not see any change in behavior, but we did notice the
following:

1) We noticed the problem when we disabled a group of 8 buttons that had a 
24X24 embedded JPEG image.
2) When the buttons are enabled - the behavior stops.
3) We deleted these buttons and recreated them from scratch using the same 
field IDs.
4) The forms now behave accordingly.

The log files did not show anything, but the Dev Studio Configuration
Log files shows:

1) Save Failures.
2) java.lang.IllegalArgumentException: Argument not valid.
3) Errors include SWT.error:3761, SWT.error:3766, SWT.error:3795

Looks like a BUG!


On Jul 13, 11:52 am, Joe DeSouza  wrote:
No problem. Also make sure you have a reasonable amount of free available 
memory on your client. Turning off applications or services that aren't being 
used at the time of using the Dev studio may also be a good idea.

JoeP


From: Elry 
To: arsl...@arslist.org
Sent: Monday, July 13, 2009 11:08:34 AM
Subject: Re: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load

Thanks Joe - let me give that a try.

On Jul 13, 10:55 am, Joe DeSouza  wrote:



Elry,

Have you tried allocating more memory to java?

Joe


From: Elry 
To: arsl...@arslist.org
Sent: Monday, July 13, 2009 7:51:53 AM
Subject: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load

Hi Folks ...

Environment:





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Re: Remedy Technical Support Options. Any opinions?

[Thad K Esser]

Rabi,

I'm just getting back from a few days off, but would be interested in any
responses you got off-list.

I have a nagging feeling that this is a stupid questions, but is TuringSMI
still around as an option?  I can't seem to get their website for some
reason (www.turingsmi.com doesn't work, but support.turingsmi.com does).

Thad Esser
Remedy Developer
"Did you ever wonder why we had to run for shelter when the promise of a
brave new world unfurled beneath a clear blue sky?" - Pink Floyd


|>
| From:  |
|>
  
>--|
  |Rabi Tripathi
 |
  
>--|
|>
| To:|
|>
  
>--|
  |arslist@ARSLIST.ORG  
 |
  
>--|
|>
| Date:  |
|>
  
>--|
  |07/09/2009 07:21 AM  
 |
  
>--|
|>
| Subject:   |
|>
  
>--|
  |Remedy Technical Support Options. Any opinions?  
 |
  
>--|
|>
| Sent by:   |
|>
  
>--|
  |"Action Request System discussion list(ARSList)"
 |
  
>--|





Hi all,
We're looking at options for basic technical support for our Remedy
platform. If you have any opinion about quality and cost of basic minimum
support from vendor(s), including that from BMC, please let me know...or if
your company offers support.

If you think you must, feel free to write to me directly.

We have ARS and HelpDesk application. Around 250 users. At this point, we
have very little support need, as things are static. We may be looking at
upgrade of ARS and Service Desk to 7.5 soon. There is, however, strong in
house expertise with such experiences, so we will need the usual backup
support only.

TIA.

-Rabi Tripathi




___

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*IMPORTANT NOTICE: This communication, including any attachment, contains 
information that may be confidential or privileged, and is intended solely for 
the entity or individual to whom it is addressed.  If you are not the intended 
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disclosure, copying, or distribution of this message is strictly prohibited.  
Nothing in this email, including any attachment, is intended to be a legally 
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Re: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load

[Elry]

Hey Joe...

Made the following changes:

Memory Pool = 512 MB
Maximum Memory Pool = 1024 MB
Thread Stack Size = 3000KB

We did not see any change in behavior, but we did notice the
following:

1) We noticed the problem when we disabled a group of 8 buttons that
had a 24X24 embedded JPEG image.
2) When the buttons are enabled - the behavior stops.
3) We deleted these buttons and recreated them from scratch using the
same field IDs.
4) The forms now behave accordingly.

The log files did not show anything, but the Dev Studio Configuration
Log files shows:

1) Save Failures.
2) java.lang.IllegalArgumentException: Argument not valid.
3) Errors include SWT.error:3761, SWT.error:3766, SWT.error:3795

Looks like a BUG!


On Jul 13, 11:52 am, Joe DeSouza  wrote:
> No problem. Also make sure you have a reasonable amount of free available 
> memory on your client. Turning off applications or services that aren't being 
> used at the time of using the Dev studio may also be a good idea.
>
> JoeP
>
> 
> From: Elry 
> To: arsl...@arslist.org
> Sent: Monday, July 13, 2009 11:08:34 AM
> Subject: Re: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load
>
> Thanks Joe - let me give that a try.
>
> On Jul 13, 10:55 am, Joe DeSouza  wrote:
>
>
>
> > Elry,
>
> > Have you tried allocating more memory to java?
>
> > Joe
>
> > 
> > From: Elry 
> > To: arsl...@arslist.org
> > Sent: Monday, July 13, 2009 7:51:53 AM
> > Subject: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load
>
> > Hi Folks ...
>
> > Environment:
>
> > Windows Server 2003
>
> > MSSQL Database 2005
>
> > BMC ARS 7.5.0 Patch 2
>
> > We are currently working with a number of forms in the Developer Studio.
>
> > We have found that forms with 330 fields or more cannot be "rendered" 
> > properly in the Developer Studio after being modified.
>
> > This means that only parts of the forms can be seen or none of the form 
> > detail can be seen.
>
> > We have rolled back the Studio to the original unpatched version - only to 
> > find that we get the same results.
>
> > The only time we can see these forms completely is when we use the 7.1 
> > Administrator Tool.
>
> > In the user tool (WUT) and the Mid-tier - these forms appear as they 
> > normally should...
>
> > Anyone else experiencing the same difficulties?
>
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Re: Allowing users to enter leading characters in search menu field II

[marti...@ad.jmu.edu]

Thank, Joe.  I am running on the WUT.  I tried deleting the cache, but it 
didn’t help.

Dwayne

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Monday, July 13, 2009 1:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Allowing users to enter leading characters in search menu field II

**
It appears like it should have worked.. If you are testing this over the 
Mid-Tier you might want to refresh the Mid-Tier cache. Or if you are trying 
this on the thick client, try deleting all the local client cache.

Joe


From: "marti...@ad.jmu.edu" 

Re: Allowing users to enter leading characters in search menu field

[Easter, David]

It is.  We have an internal system where I have to select which code name of 
the product I’m querying against.  The old way, I’d have to use the menu to 
select “Product -> AR System -> Version -> In Development -> Code Name”.  Now, 
I could just type “Ant” and the code name “Antelope” would come up 
automatically.  Even better, if another Product (e.g. CMDB) had a code name of 
“Anteater”, it would show that as well so I don’t even need to remember which 
Product a particular code name is assigned to – I can just start typing the 
code name and it will find it across all Products.

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Monday, July 13, 2009 10:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Allowing users to enter leading characters in search menu field

**
Never tried it as yet but this does sound like an awesome feature..

Joe


From: "marti...@ad.jmu.edu" 
To: arslist@ARSLIST.ORG
Sent: Monday, July 13, 2009 1:20:12 PM
Subject: Re: Allowing users to enter leading characters in search menu field

**
Sounds great!  One more reason to keep moving in that direction.

Dwayne

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Monday, July 13, 2009 12:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Allowing users to enter leading characters in search menu field

**
Another solution would be to upgrade to AR System 7.5.00 – which includes the 
Auto-complete capability on the web.
Auto-completion in menus
For forms that are viewed in a web browser, you can turn on an “automatic 
complete” feature for character fields that have a menu attached to them. When 
this feature is turned on for a field and a user begins typing text into the 
field, a list of values that match the text appears. When multiple values are 
presented, the user can change the selection with the up and down arrow keys or 
using the mouse. To select a highlighted option, the user presses Enter or 
clicks it.

To enable this feature, select the field in BMC Remedy Developer Studio, and 
set the Auto Complete and Auto Complete Match By properties accordingly. See 
the “Automatically completing menu entries” section of the Form and Application 
Objects Guide.

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of marti...@ad.jmu.edu
Sent: Monday, July 13, 2009 8:35 AM
To: arslist@ARSLIST.ORG
Subject: Allowing users to enter leading characters in search menu field

**
Dear List,

I have a “Department” field (field ID 10), with choices listed in a 
“Department Form.”  I want users to be able to either click on the Menu button 
and see all choices, or enter one or more leading characters and see the 
choices that begin with those letters.  (Eg, type in “Eco” and then see 
“Ecology” and “Economics” in the menu.)

If I have no qualifications in my menu it shows all choices.

If my qualification says:
'Department' LIKE ($10$ + "%" )
It works if the user enters a leading letter or two, but if there are no 
leading letters it says, “(No entries in menu).”

I tried:
$10$ = $NULL$ OR 'Department' LIKE ($10$ +  "%" )
But still got “(No entries in menu).”

'Department' LIKE ( "%"  + $10$ +  "%" )
works if there are no leading characters, but if there are leading characters, 
it offers choices in which the leading characters appear anywhere in the 
Department name.  (Workable, but not ideal.)

Any suggestions?
(ARS 7.1 p3, RH Linux server, Oracle 10.2)

Dwayne Martin
James Madison University

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

Re: Allowing users to enter leading characters in search menu field II

[Joe DeSouza]

It appears like it should have worked.. If you are testing this over the 
Mid-Tier you might want to refresh the Mid-Tier cache. Or if you are trying 
this on the thick client, try deleting all the local client cache.

Joe





From: "marti...@ad.jmu.edu" 
To: arslist@ARSLIST.ORG
Sent: Monday, July 13, 2009 1:22:37 PM
Subject: Allowing users to enter leading characters in search menu field II

** 
Dear List,
 
A different problem from the one I submitted a few minutes ago
To review: I have a “Department” field (field ID 10), with choices 
listed in a “Department Form.”  I want users to be able to either click on the 
Menu button and see all choices, or enter one or more leading letters and see 
the choices that begin with those letters.  (Eg, type in “Eco” and then see 
“Ecology” and “Economics” in the menu.)  The qualification for the search menu 
says:
 
    'Department' LIKE (( $10$) +  "%" ) OR $10$ = " "
 
That works, thanks to some good advice from the ARSList.
 
I also have a “Dept ID” field (field ID 565000194) with choices listed in a 
different field in the same “Department Form.” The qualification in my search 
menu says:
'Dept ID' LIKE (($565000194$) + "%" ) OR $565000194$ = ""
This menu brings in every Dept ID  in the entire Department Form regardless of 
what I type in the field.
What am I doing wrong?
(ARS 7.1 p3, RH Linux server, Oracle 10.2)
 
Dwayne Martin
James Madison University


   
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Re: Allowing users to enter leading characters in search menu field

[Joe DeSouza]

Never tried it as yet but this does sound like an awesome feature..

Joe




From: "marti...@ad.jmu.edu" 
To: arslist@ARSLIST.ORG
Sent: Monday, July 13, 2009 1:20:12 PM
Subject: Re: Allowing users to enter leading characters in search menu field

** 
Sounds great!  One more reason to keep moving in that direction.
 
Dwayne
 
From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Monday, July 13, 2009 12:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Allowing users to enter leading characters in search menu field
 
** 
Another solution would be to upgrade to AR System 7.5.00 – which includes the 
Auto-complete capability on the web.
Auto-completion in menus
For forms that are viewed in a web browser, you can turn on an “automatic 
complete” feature for character fields that have a menu attached to them. When 
this feature is turned on for a field and a user begins typing text into the 
field, a list of values that match the text appears. When multiple values are 
presented, the user can change the selection with the up and down arrow keys or 
using the mouse. To select a highlighted option, the user presses Enter or 
clicks it.
 
To enable this feature, select the field in BMC Remedy Developer Studio, and 
set the Auto Complete and Auto Complete Match By properties accordingly. See 
the “Automatically completing menu entries” section of the Form andApplication 
Objects Guide.
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.
 
From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of marti...@ad.jmu.edu
Sent: Monday, July 13, 2009 8:35 AM
To: arslist@ARSLIST.ORG
Subject: Allowing users to enter leading characters in search menu field
 
** 
Dear List,
 
I have a “Department” field (field ID 10), with choices listed in a 
“Department Form.”  I want users to be able to either click on the Menu button 
and see all choices, or enter one or more leading characters and see the 
choices that begin with those letters.  (Eg, type in “Eco” and then see 
“Ecology” and “Economics” in the menu.)
 
If I have no qualifications in my menu it shows all choices.
 
If my qualification says:
'Department' LIKE ($10$ + "%" ) 
It works if the user enters a leading letter or two, but if there are no 
leading letters it says, “(No entries in menu).”
 
I tried:
    $10$ = $NULL$ OR 'Department' LIKE ($10$ +  "%" ) 
But still got “(No entries in menu).”
 
'Department' LIKE ( "%"  + $10$ +  "%" )
works if there are no leading characters, but if there are leading characters, 
it offers choices in which the leading characters appear anywhere in the 
Department name.  (Workable, but not ideal.)
 
Any suggestions?
(ARS 7.1 p3, RH Linux server, Oracle 10.2)
 
Dwayne Martin
James Madison University




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Re: how to catch the last modified field

[David Sanders]

Yes

 

David Sanders

Remedy Solution Architect

Enterprise Service Suite @ Work

==

 

tel +44 1494 468980

mobile +44 7710 377761

email  
david.sand...@westoverconsulting.co.uk

 

web  
http://www.westoverconsulting.co.uk

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Monday, July 13, 2009 6:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: how to catch the last modified field

 

Does it use the function Copy-Field-Value or something similar? I remember
using that to do something similar a few projects ago where I had a data
configuration defined to pick fields that could be audited by filters that
looped over the configured fields..

 

Joe

 

  _  

From: David Sanders 
To: arslist@ARSLIST.ORG
Sent: Monday, July 13, 2009 1:08:23 PM
Subject: Re: how to catch the last modified field

** 

Serouche

 

If you need this to be flexible and define what field data to audit through
data configuration, take a look at this post:

 

http://www.nabble.com/WWRUG09-Update-091309-to23021115.html#a23063049

 

or download sample from here:

 

http://www.westoverconsulting.co.uk/utilitiesAudit.html

 

HTH

 

David Sanders

Remedy Solution Architect

Enterprise Service Suite @ Work

==

 

tel +44 1494 468980

mobile +44 7710 377761

email  
david.sand...@westoverconsulting.co.uk

 

web  
http://www.westoverconsulting.co.uk

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac
Sent: Monday, July 13, 2009 4:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: how to catch the last modified field

 

hi,

of course I was meaning the content of the field changed by a user.
Actually I have only few fields which could be affected. So it could be
worth to investigate your solution.
What do mean by OTB audit functionality? Is it something in Sybase?
Tkx
serouche


Joe DeSouza wrote: 

** 

Serouche,

 

By saying last updated field do you mean a field whose definition has been
updated last by a developer? Or are you talking of the contents of a field
in a record updated by a user? If you mean choice 2, and you have tons of
fields in that form, there is practically no way of doing this without
making it a very expensive operation where you store information for time
for each field updated in another form via push field options after doing a
transactional check on data.. It won't be the brightest of things you might
attempt to do..

 

Another alternative is auditing each field using the OTB audit functionality
- expensive process too.

 

If its definitions you are looking for where an administrator may have made
changes to the field, this can be found in the fields table in the ARSystem
database.

 

Cheers

 

Joe

 

  _  

From: Remedy Maniac  

To: arslist@ARSLIST.ORG
Sent: Monday, July 13, 2009 4:36:45 AM
Subject: how to catch the last modified field

dear listers,

I am not running ITSM.
Only ARSystem version 6.01 with Sybase 12.5.3 and the mid-tiers 6.3
We are in the process of upgrade.

By the time being, I have the following concern:
- on a webpage where I see my tickets, I have several fields such as Problem
description, Short description, Worklog, Resolution.
It's a pity because I don't see the content of the fields. I need to click
on the edit icon to display the pop-up window which gives me the content of
the field.
Now what I would like is to catch somehow, which field has been updated
last. So I could maybe display this info in a way or another. So I will go
straight to that field. Instead of looking field after field which one has
the most updated info.

Any help/idea/suggestiongs?

Serouche

 

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Are"_

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Allowing users to enter leading characters in search menu field II

[marti...@ad.jmu.edu]

Dear List,

A different problem from the one I submitted a few minutes ago
To review: I have a "Department" field (field ID 10), with choices 
listed in a "Department Form."  I want users to be able to either click on the 
Menu button and see all choices, or enter one or more leading letters and see 
the choices that begin with those letters.  (Eg, type in "Eco" and then see 
"Ecology" and "Economics" in the menu.)  The qualification for the search menu 
says:

'Department' LIKE (( $10$) +  "%" ) OR $10$ = " "

That works, thanks to some good advice from the ARSList.

I also have a "Dept ID" field (field ID 565000194) with choices listed in a 
different field in the same "Department Form." The qualification in my search 
menu says:
'Dept ID' LIKE (($565000194$) + "%" ) OR $565000194$ = " "
This menu brings in every Dept ID  in the entire Department Form regardless of 
what I type in the field.
What am I doing wrong?
(ARS 7.1 p3, RH Linux server, Oracle 10.2)

Dwayne Martin
James Madison University


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Re: Allowing users to enter leading characters in search menu field

[marti...@ad.jmu.edu]

Sounds great!  One more reason to keep moving in that direction.

Dwayne

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Monday, July 13, 2009 12:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Allowing users to enter leading characters in search menu field

**
Another solution would be to upgrade to AR System 7.5.00 - which includes the 
Auto-complete capability on the web.
Auto-completion in menus
For forms that are viewed in a web browser, you can turn on an "automatic 
complete" feature for character fields that have a menu attached to them. When 
this feature is turned on for a field and a user begins typing text into the 
field, a list of values that match the text appears. When multiple values are 
presented, the user can change the selection with the up and down arrow keys or 
using the mouse. To select a highlighted option, the user presses Enter or 
clicks it.

To enable this feature, select the field in BMC Remedy Developer Studio, and 
set the Auto Complete and Auto Complete Match By properties accordingly. See 
the "Automatically completing menu entries" section of the Form and Application 
Objects Guide.

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of marti...@ad.jmu.edu
Sent: Monday, July 13, 2009 8:35 AM
To: arslist@ARSLIST.ORG
Subject: Allowing users to enter leading characters in search menu field

**
Dear List,

I have a "Department" field (field ID 10), with choices listed in a 
"Department Form."  I want users to be able to either click on the Menu button 
and see all choices, or enter one or more leading characters and see the 
choices that begin with those letters.  (Eg, type in "Eco" and then see 
"Ecology" and "Economics" in the menu.)

If I have no qualifications in my menu it shows all choices.

If my qualification says:
'Department' LIKE ($10$ + "%" )
It works if the user enters a leading letter or two, but if there are no 
leading letters it says, "(No entries in menu)."

I tried:
$10$ = $NULL$ OR 'Department' LIKE ($10$ +  "%" )
But still got "(No entries in menu)."

'Department' LIKE ( "%"  + $10$ +  "%" )
works if there are no leading characters, but if there are leading characters, 
it offers choices in which the leading characters appear anywhere in the 
Department name.  (Workable, but not ideal.)

Any suggestions?
(ARS 7.1 p3, RH Linux server, Oracle 10.2)

Dwayne Martin
James Madison University

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Re: how to catch the last modified field

[Joe DeSouza]

Does it use the function Copy-Field-Value or something similar? I remember 
using that to do something similar a few projects ago where I had a data 
configuration defined to pick fields that could be audited by filters that 
looped over the configured fields..

Joe




From: David Sanders 
To: arslist@ARSLIST.ORG
Sent: Monday, July 13, 2009 1:08:23 PM
Subject: Re: how to catch the last modified field

** 
Serouche
 
If you need this to be flexible and define what field data to audit through 
data configuration, take a look at this post:
 
http://www.nabble.com/WWRUG09-Update-091309-to23021115.html#a23063049
 
or download sample from here:
 
http://www.westoverconsulting.co.uk/utilitiesAudit.html
 
HTH
 
David Sanders
Remedy Solution Architect
EnterpriseService Suite @ Work
==
 
tel +44 1494 468980
mobile +44 7710 377761
email david.sand...@westoverconsulting.co.uk
 
web http://www.westoverconsulting.co.uk
 



From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac
Sent: Monday, July 13, 2009 4:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: how to catch the last modified field
 
hi,

of course I was meaning the content of the field changed by a user.
Actually I have only few fields which could be affected. So it could be worth 
to investigate your solution.
What do mean by OTB audit functionality? Is it something in Sybase?
Tkx
serouche


Joe DeSouza wrote: 
** 
Serouche,
 
By saying last updated field do you mean a field whose definition has been 
updated last by a developer? Or are you talking of the contents of a field in a 
record updated by a user? If you mean choice 2, and you have tons of fields in 
that form, there is practically no way of doing this without making it a very 
expensive operation where you store information for time for each field updated 
in another form via push field options after doing a transactional check on 
data.. It won't be the brightest of things you might attempt to do..
 
Another alternative is auditing each field using the OTB audit functionality - 
expensive process too.
 
If its definitions you are looking for where an administrator may have made 
changes to the field, this can be found in the fields table in the ARSystem 
database.
 
Cheers
 
Joe
 



From:Remedy Maniac 
To: arslist@ARSLIST.ORG
Sent: Monday, July 13, 2009 4:36:45 AM
Subject: how to catch the last modified field

dear listers,

I am not running ITSM.
Only ARSystem version 6.01 with Sybase 12.5.3 and the mid-tiers 6.3
We are in the process of upgrade.

By the time being, I have the following concern:
- on a webpage where I see my tickets, I have several fields such as Problem 
description, Short description, Worklog, Resolution.
It's a pity because I don't see the content of the fields. I need to click on 
the edit icon to display the pop-up window which gives me the content of the 
field.
Now what I would like is to catch somehow, which field has been updated last. 
So I could maybe display this info in a way or another. So I will go straight 
to that field. Instead of looking field after field which one has the most 
updated info.

Any help/idea/suggestiongs?

Serouche




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Re: how to catch the last modified field

[David Sanders]

Serouche

 

If you need this to be flexible and define what field data to audit through
data configuration, take a look at this post:

 

http://www.nabble.com/WWRUG09-Update-091309-to23021115.html#a23063049

 

or download sample from here:

 

http://www.westoverconsulting.co.uk/utilitiesAudit.html

 

HTH

 

David Sanders

Remedy Solution Architect

Enterprise Service Suite @ Work

==

 

tel +44 1494 468980

mobile +44 7710 377761

email  
david.sand...@westoverconsulting.co.uk

 

web  
http://www.westoverconsulting.co.uk

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac
Sent: Monday, July 13, 2009 4:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: how to catch the last modified field

 

hi,

of course I was meaning the content of the field changed by a user.
Actually I have only few fields which could be affected. So it could be
worth to investigate your solution.
What do mean by OTB audit functionality? Is it something in Sybase?
Tkx
serouche


Joe DeSouza wrote: 

** 

Serouche,

 

By saying last updated field do you mean a field whose definition has been
updated last by a developer? Or are you talking of the contents of a field
in a record updated by a user? If you mean choice 2, and you have tons of
fields in that form, there is practically no way of doing this without
making it a very expensive operation where you store information for time
for each field updated in another form via push field options after doing a
transactional check on data.. It won't be the brightest of things you might
attempt to do..

 

Another alternative is auditing each field using the OTB audit functionality
- expensive process too.

 

If its definitions you are looking for where an administrator may have made
changes to the field, this can be found in the fields table in the ARSystem
database.

 

Cheers

 

Joe

 

  _  

From: Remedy Maniac  

To: arslist@ARSLIST.ORG
Sent: Monday, July 13, 2009 4:36:45 AM
Subject: how to catch the last modified field

dear listers,

I am not running ITSM.
Only ARSystem version 6.01 with Sybase 12.5.3 and the mid-tiers 6.3
We are in the process of upgrade.

By the time being, I have the following concern:
- on a webpage where I see my tickets, I have several fields such as Problem
description, Short description, Worklog, Resolution.
It's a pity because I don't see the content of the fields. I need to click
on the edit icon to display the pop-up window which gives me the content of
the field.
Now what I would like is to catch somehow, which field has been updated
last. So I could maybe display this info in a way or another. So I will go
straight to that field. Instead of looking field after field which one has
the most updated info.

Any help/idea/suggestiongs?

Serouche


_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

 

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Are"_

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Re: ARADMIN user Roles for ARSYSTEM on 7.5

[Joe DeSouza]

Leonard,

Thanks! Thats probably the one..

I'll give that a shot..

Joe




From: Leonard Neely - FOJ 
To: arslist@ARSLIST.ORG
Sent: Monday, July 13, 2009 12:54:55 PM
Subject: Re: ARADMIN user Roles for ARSYSTEM on 7.5

** 
In that case, try looking in ” C:\Documents and Settings\Administrator\Local 
Settings\Temp\ arsystem_install_log.txt 
 
(assuming you are logged into the server as “Administrator”)
 
Leonard
 
From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Monday, July 13, 2009 9:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARADMIN user Roles for ARSYSTEM on 7.5
 
** 
I should have given more details :-)
 
I would look there but that directory has not yet been created. I want to start 
reading the install logs the moment the installer kicks up. This is a new 
install, I'm seeing a couple of points of failures during the install and I 
wanted to see the 'temp' logs equivalent to those found in the /tmp or the 
/usr/tmp directory in UNIX during UNIX installs.
 
Joe
 



From:Leonard Neely - FOJ 
To: arslist@ARSLIST.ORG
Sent: Monday, July 13, 2009 12:17:22 PM
Subject: Re: ARADMIN user Roles for ARSYSTEM on 7.5

** 
Hi Joe,
 
Try looking in “:\Program Files\BMC Software\ARSystem\Logs”
 
HTH
 
Leonard Neely
 
From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Monday, July 13, 2009 9:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARADMIN user Roles for ARSYSTEM on 7.5
 
** 
Jarl,
 
Its the 3rd and 4th step that I was missing, thanks for pointing me to that. I 
got an email from Remedy Support regarding the same at about the same time I 
heard from you, so thanks for the info anyways.
 
Another somewhat related questions to those more familiar with setting up ARS 
on a Windows server.
 
At the time of running the install, any idea where the ar_install.log file gets 
created? I did look in the C:\Windows\Temp directory, but didn't see any 
familiar files there..
 
Joe
 



From:Jarl Grøneng 
To: arslist@ARSLIST.ORG
Sent: Friday, July 10, 2009 3:05:22 PM
Subject: Re: ARADMIN user Roles for ARSYSTEM on 7.5

From the install guide; (oracle)

To use a previously created tablespace in AR System

1 In an SQL*Plus window, create the tablespace. For example:
create tablespace arsys datafile 'c:\qa\data\QATST\data\arsys.dbf' size 500M 
reuse;

2 Create a user. For example:
create user aradmin identified by AR#Admin# default tablespace arsys temporary 
tablespace temp quota unlimited on arsys;

3 Create a role for the user you created. For example:
create role ARole_arsys not identified;

4 Set the privileges for the role. For example:
grant alter session, create cluster, create database link, create sequence, 
create session, create synonym, create table, create view, create procedure, 
create trigger, query rewrite to ARole_arsys;

5 Grant the role to the user. For example:
grant ARole_arsys to aradmin;



2009/7/10 Joe DeSouza :

To the best of my knowledge the previous versions it was enough to have full 
CONNECT (with the Admin Option) and the DBA (with the Admin option) for the 
ARADMIN user.. Have some more roles been added to 7.5? I do not have the 
documents handy right now to check so someone could kindly verify this for me?

Joe




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Re: Allowing users to enter leading characters in search menu field

[Easter, David]

Another solution would be to upgrade to AR System 7.5.00 - which includes the 
Auto-complete capability on the web.
Auto-completion in menus
For forms that are viewed in a web browser, you can turn on an "automatic 
complete" feature for character fields that have a menu attached to them. When 
this feature is turned on for a field and a user begins typing text into the 
field, a list of values that match the text appears. When multiple values are 
presented, the user can change the selection with the up and down arrow keys or 
using the mouse. To select a highlighted option, the user presses Enter or 
clicks it.

To enable this feature, select the field in BMC Remedy Developer Studio, and 
set the Auto Complete and Auto Complete Match By properties accordingly. See 
the "Automatically completing menu entries" section of the Form and Application 
Objects Guide.

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of marti...@ad.jmu.edu
Sent: Monday, July 13, 2009 8:35 AM
To: arslist@ARSLIST.ORG
Subject: Allowing users to enter leading characters in search menu field

**
Dear List,

I have a "Department" field (field ID 10), with choices listed in a 
"Department Form."  I want users to be able to either click on the Menu button 
and see all choices, or enter one or more leading characters and see the 
choices that begin with those letters.  (Eg, type in "Eco" and then see 
"Ecology" and "Economics" in the menu.)

If I have no qualifications in my menu it shows all choices.

If my qualification says:
'Department' LIKE ($10$ + "%" )
It works if the user enters a leading letter or two, but if there are no 
leading letters it says, "(No entries in menu)."

I tried:
$10$ = $NULL$ OR 'Department' LIKE ($10$ +  "%" )
But still got "(No entries in menu)."

'Department' LIKE ( "%"  + $10$ +  "%" )
works if there are no leading characters, but if there are leading characters, 
it offers choices in which the leading characters appear anywhere in the 
Department name.  (Workable, but not ideal.)

Any suggestions?
(ARS 7.1 p3, RH Linux server, Oracle 10.2)

Dwayne Martin
James Madison University

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Re: ARADMIN user Roles for ARSYSTEM on 7.5

[Leonard Neely - FOJ]

In that case, try looking in ” C:\Documents and Settings\Administrator\Local 
Settings\Temp\ arsystem_install_log.txt 

 

(assuming you are logged into the server as “Administrator”)

 

Leonard

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Monday, July 13, 2009 9:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARADMIN user Roles for ARSYSTEM on 7.5

 

** 

I should have given more details :-)

 

I would look there but that directory has not yet been created. I want to start 
reading the install logs the moment the installer kicks up. This is a new 
install, I'm seeing a couple of points of failures during the install and I 
wanted to see the 'temp' logs equivalent to those found in the /tmp or the 
/usr/tmp directory in UNIX during UNIX installs.

 

Joe

 

  _  

From: Leonard Neely - FOJ 
To: arslist@ARSLIST.ORG
Sent: Monday, July 13, 2009 12:17:22 PM
Subject: Re: ARADMIN user Roles for ARSYSTEM on 7.5

** 

Hi Joe,

 

Try looking in “:\Program Files\BMC Software\ARSystem\Logs”

 

HTH

 

Leonard Neely

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Monday, July 13, 2009 9:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARADMIN user Roles for ARSYSTEM on 7.5

 

** 

Jarl,

 

Its the 3rd and 4th step that I was missing, thanks for pointing me to that. I 
got an email from Remedy Support regarding the same at about the same time I 
heard from you, so thanks for the info anyways.

 

Another somewhat related questions to those more familiar with setting up ARS 
on a Windows server.

 

At the time of running the install, any idea where the ar_install.log file gets 
created? I did look in the C:\Windows\Temp directory, but didn't see any 
familiar files there..

 

Joe

 

  _  

From: Jarl Grøneng 
To: arslist@ARSLIST.ORG
Sent: Friday, July 10, 2009 3:05:22 PM
Subject: Re: ARADMIN user Roles for ARSYSTEM on 7.5

>From the install guide; (oracle)

To use a previously created tablespace in AR System

1 In an SQL*Plus window, create the tablespace. For example:
create tablespace arsys datafile 'c:\qa\data\QATST\data\arsys.dbf' size 500M 
reuse;

2 Create a user. For example:
create user aradmin identified by AR#Admin# default tablespace arsys temporary 
tablespace temp quota unlimited on arsys;

3 Create a role for the user you created. For example:
create role ARole_arsys not identified;

4 Set the privileges for the role. For example:
grant alter session, create cluster, create database link, create sequence, 
create session, create synonym, create table, create view, create procedure, 
create trigger, query rewrite to ARole_arsys;

5 Grant the role to the user. For example:
grant ARole_arsys to aradmin;



2009/7/10 Joe DeSouza :

To the best of my knowledge the previous versions it was enough to have full 
CONNECT (with the Admin Option) and the DBA (with the Admin option) for the 
ARADMIN user.. Have some more roles been added to 7.5? I do not have the 
documents handy right now to check so someone could kindly verify this for me?

Joe

 

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Re: ARADMIN user Roles for ARSYSTEM on 7.5

[Joe DeSouza]

I should have given more details :-)

I would look there but that directory has not yet been created. I want to start 
reading the install logs the moment the installer kicks up. This is a new 
install, I'm seeing a couple of points of failures during the install and I 
wanted to see the 'temp' logs equivalent to those found in the /tmp or the 
/usr/tmp directory in UNIX during UNIX installs.

Joe





From: Leonard Neely - FOJ 
To: arslist@ARSLIST.ORG
Sent: Monday, July 13, 2009 12:17:22 PM
Subject: Re: ARADMIN user Roles for ARSYSTEM on 7.5

** 
Hi Joe,
 
Try looking in “:\Program Files\BMC Software\ARSystem\Logs”
 
HTH
 
Leonard Neely
 
From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Monday, July 13, 2009 9:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARADMIN user Roles for ARSYSTEM on 7.5
 
** 
Jarl,
 
Its the 3rd and 4th step that I was missing, thanks for pointing me to that. I 
got an email from Remedy Support regarding the same at about the same time I 
heard from you, so thanks for the info anyways.
 
Another somewhat related questions to those more familiar with setting up ARS 
on a Windows server.
 
At the time of running the install, any idea where the ar_install.log file gets 
created? I did look in the C:\Windows\Temp directory, but didn't see any 
familiar files there..
 
Joe
 



From:Jarl Grøneng 
To: arslist@ARSLIST.ORG
Sent: Friday, July 10, 2009 3:05:22 PM
Subject: Re: ARADMIN user Roles for ARSYSTEM on 7.5

From the install guide; (oracle)

To use a previously created tablespace in AR System

1 In an SQL*Plus window, create the tablespace. For example:
create tablespace arsys datafile 'c:\qa\data\QATST\data\arsys.dbf' size 500M 
reuse;

2 Create a user. For example:
create user aradmin identified by AR#Admin# default tablespace arsys temporary 
tablespace temp quota unlimited on arsys;

3 Create a role for the user you created. For example:
create role ARole_arsys not identified;

4 Set the privileges for the role. For example:
grant alter session, create cluster, create database link, create sequence, 
create session, create synonym, create table, create view, create procedure, 
create trigger, query rewrite to ARole_arsys;

5 Grant the role to the user. For example:
grant ARole_arsys to aradmin;



2009/7/10 Joe DeSouza :

To the best of my knowledge the previous versions it was enough to have full 
CONNECT (with the Admin Option) and the DBA (with the Admin option) for the 
ARADMIN user.. Have some more roles been added to 7.5? I do not have the 
documents handy right now to check so someone could kindly verify this for me?

Joe




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AW: Allowing users to enter leading characters in search menu field SOLVED

[Conny Martin]

http://rkm.bmc.com/rkm/viewdoc.jsp?remedy=1&doc=KM-4198&sid=3117
422&type=Published&terms=searchTerms&user=Self%20Help



Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von LJ Longwing
Gesendet: Montag, 13. Juli 2009 18:13
An: arslist@ARSLIST.ORG
Betreff: Re: Allowing users to enter leading characters in search menu
field SOLVED


** 
Because of a 'bug' that functions 'as designed' in the Remedy code that
replaces null values with the character string " "



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of marti...@ad.jmu.edu
Sent: Monday, July 13, 2009 10:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Allowing users to enter leading characters in search menu
field SOLVED


** 

Thanks, Conny!

 

That works!  But WHY does it work?  There is no space in the Department
field.

 

Dwayne

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Conny Martin
Sent: Monday, July 13, 2009 11:53 AM
To: arslist@ARSLIST.ORG
Subject: AW: Allowing users to enter leading characters in search menu
field

 

** 

'Department' LIKE ($10$ + "%" ) or $10$ = " "

 

don't forget the blank between the double quotes

HTH

 

Kind Regards Conny



Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von marti...@ad.jmu.edu
Gesendet: Montag, 13. Juli 2009 17:35
An: arslist@ARSLIST.ORG
Betreff: Allowing users to enter leading characters in search menu field

** 

Dear List,

 

I have a "Department" field (field ID 10), with choices listed
in a "Department Form."  I want users to be able to either click on the
Menu button and see all choices, or enter one or more leading characters
and see the choices that begin with those letters.  (Eg, type in "Eco"
and then see "Ecology" and "Economics" in the menu.)

 

If I have no qualifications in my menu it shows all choices.

 

If my qualification says:

'Department' LIKE ($10$ + "%" ) 

It works if the user enters a leading letter or two, but if there are no
leading letters it says, "(No entries in menu)."

 

I tried:

$10$ = $NULL$ OR 'Department' LIKE ($10$ +
"%" ) 

But still got "(No entries in menu)."

 

'Department' LIKE ( "%"  + $10$ +  "%" )

works if there are no leading characters, but if there are leading
characters, it offers choices in which the leading characters appear
anywhere in the Department name.  (Workable, but not ideal.)

 

Any suggestions?

(ARS 7.1 p3, RH Linux server, Oracle 10.2)

 

Dwayne Martin

James Madison University

 

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Are"_ 

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Re: Mid tier installation issue

[Joe DeSouza]

Just a wild guess but maybe the PATH to the web server may not have been 
defined in the System environment? So a call that the installer is making to 
Apache fails because it cannot find the path to that executable?

Joe




From: Rao 
To: arslist@ARSLIST.ORG
Sent: Friday, July 10, 2009 3:11:50 PM
Subject: Mid tier installation issue

** 
Hi
 
ARS version: 7.0
 
I am trying to install mid tier on Windows Vista.  I installed JDK and Apache 
2.2.  
 
I checked Apache by entering in the browser – http://localhost/ and I got the 
message – It Works! .  
 
When I start mid tier installation, I am getting the message – No Support Web 
Server was found on the system.
 
Please help.
 
Regards,
 
Rao




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Re: ARADMIN user Roles for ARSYSTEM on 7.5

[Leonard Neely - FOJ]

Hi Joe,

 

Try looking in “:\Program Files\BMC Software\ARSystem\Logs”

 

HTH

 

Leonard Neely

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Monday, July 13, 2009 9:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARADMIN user Roles for ARSYSTEM on 7.5

 

** 

Jarl,

 

Its the 3rd and 4th step that I was missing, thanks for pointing me to that.
I got an email from Remedy Support regarding the same at about the same time
I heard from you, so thanks for the info anyways.

 

Another somewhat related questions to those more familiar with setting up
ARS on a Windows server.

 

At the time of running the install, any idea where the ar_install.log file
gets created? I did look in the C:\Windows\Temp directory, but didn't see
any familiar files there..

 

Joe

 

  _  

From: Jarl Grøneng 
To: arslist@ARSLIST.ORG
Sent: Friday, July 10, 2009 3:05:22 PM
Subject: Re: ARADMIN user Roles for ARSYSTEM on 7.5

>From the install guide; (oracle)

To use a previously created tablespace in AR System

1 In an SQL*Plus window, create the tablespace. For example:
create tablespace arsys datafile 'c:\qa\data\QATST\data\arsys.dbf' size 500M
reuse;

2 Create a user. For example:
create user aradmin identified by AR#Admin# default tablespace arsys
temporary tablespace temp quota unlimited on arsys;

3 Create a role for the user you created. For example:
create role ARole_arsys not identified;

4 Set the privileges for the role. For example:
grant alter session, create cluster, create database link, create sequence,
create session, create synonym, create table, create view, create procedure,
create trigger, query rewrite to ARole_arsys;

5 Grant the role to the user. For example:
grant ARole_arsys to aradmin;



2009/7/10 Joe DeSouza :

To the best of my knowledge the previous versions it was enough to have full
CONNECT (with the Admin Option) and the DBA (with the Admin option) for the
ARADMIN user.. Have some more roles been added to 7.5? I do not have the
documents handy right now to check so someone could kindly verify this for
me?

Joe

 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_


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Re: Allowing users to enter leading characters in search menu field SOLVED

[LJ Longwing]

Because of a 'bug' that functions 'as designed' in the Remedy code that
replaces null values with the character string " "

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of marti...@ad.jmu.edu
Sent: Monday, July 13, 2009 10:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Allowing users to enter leading characters in search menu field
SOLVED


** 

Thanks, Conny!

 

That works!  But WHY does it work?  There is no space in the Department
field.

 

Dwayne

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Conny Martin
Sent: Monday, July 13, 2009 11:53 AM
To: arslist@ARSLIST.ORG
Subject: AW: Allowing users to enter leading characters in search menu field

 

** 

'Department' LIKE ($10$ + "%" ) or $10$ = " "

 

don't forget the blank between the double quotes

HTH

 

Kind Regards Conny

  _  

Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von marti...@ad.jmu.edu
Gesendet: Montag, 13. Juli 2009 17:35
An: arslist@ARSLIST.ORG
Betreff: Allowing users to enter leading characters in search menu field

** 

Dear List,

 

I have a "Department" field (field ID 10), with choices listed in a
"Department Form."  I want users to be able to either click on the Menu
button and see all choices, or enter one or more leading characters and see
the choices that begin with those letters.  (Eg, type in "Eco" and then see
"Ecology" and "Economics" in the menu.)

 

If I have no qualifications in my menu it shows all choices.

 

If my qualification says:

'Department' LIKE ($10$ + "%" ) 

It works if the user enters a leading letter or two, but if there are no
leading letters it says, "(No entries in menu)."

 

I tried:

$10$ = $NULL$ OR 'Department' LIKE ($10$ +  "%"
) 

But still got "(No entries in menu)."

 

'Department' LIKE ( "%"  + $10$ +  "%" )

works if there are no leading characters, but if there are leading
characters, it offers choices in which the leading characters appear
anywhere in the Department name.  (Workable, but not ideal.)

 

Any suggestions?

(ARS 7.1 p3, RH Linux server, Oracle 10.2)

 

Dwayne Martin

James Madison University

 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

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Re: Allowing users to enter leading characters in search menu field SOLVED

[marti...@ad.jmu.edu]

Thanks, Conny!

That works!  But WHY does it work?  There is no space in the Department field.

Dwayne

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Conny Martin
Sent: Monday, July 13, 2009 11:53 AM
To: arslist@ARSLIST.ORG
Subject: AW: Allowing users to enter leading characters in search menu field

**
'Department' LIKE ($10$ + "%" ) or $10$ = " "

don't forget the blank between the double quotes
HTH

Kind Regards Conny

Von: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] Im Auftrag von marti...@ad.jmu.edu
Gesendet: Montag, 13. Juli 2009 17:35
An: arslist@ARSLIST.ORG
Betreff: Allowing users to enter leading characters in search menu field
**
Dear List,

I have a "Department" field (field ID 10), with choices listed in a 
"Department Form."  I want users to be able to either click on the Menu button 
and see all choices, or enter one or more leading characters and see the 
choices that begin with those letters.  (Eg, type in "Eco" and then see 
"Ecology" and "Economics" in the menu.)

If I have no qualifications in my menu it shows all choices.

If my qualification says:
'Department' LIKE ($10$ + "%" )
It works if the user enters a leading letter or two, but if there are no 
leading letters it says, "(No entries in menu)."

I tried:
$10$ = $NULL$ OR 'Department' LIKE ($10$ +  "%" )
But still got "(No entries in menu)."

'Department' LIKE ( "%"  + $10$ +  "%" )
works if there are no leading characters, but if there are leading characters, 
it offers choices in which the leading characters appear anywhere in the 
Department name.  (Workable, but not ideal.)

Any suggestions?
(ARS 7.1 p3, RH Linux server, Oracle 10.2)

Dwayne Martin
James Madison University

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Re: ARADMIN user Roles for ARSYSTEM on 7.5

[Joe DeSouza]

Jarl,

Its the 3rd and 4th step that I was missing, thanks for pointing me to that. I 
got an email from Remedy Support regarding the same at about the same time I 
heard from you, so thanks for the info anyways.

Another somewhat related questions to those more familiar with setting up ARS 
on a Windows server.

At the time of running the install, any idea where the ar_install.log file gets 
created? I did look in the C:\Windows\Temp directory, but didn't see any 
familiar files there..

Joe




From: Jarl Grøneng 
To: arslist@ARSLIST.ORG
Sent: Friday, July 10, 2009 3:05:22 PM
Subject: Re: ARADMIN user Roles for ARSYSTEM on 7.5

From the install guide; (oracle)

To use a previously created tablespace in AR System

1 In an SQL*Plus window, create the tablespace. For example:
create tablespace arsys datafile 'c:\qa\data\QATST\data\arsys.dbf' size 500M 
reuse;

2 Create a user. For example:
create user aradmin identified by AR#Admin# default tablespace arsys temporary 
tablespace temp quota unlimited on arsys;

3 Create a role for the user you created. For example:
create role ARole_arsys not identified;

4 Set the privileges for the role. For example:
grant alter session, create cluster, create database link, create sequence, 
create session, create synonym, create table, create view, create procedure, 
create trigger, query rewrite to ARole_arsys;

5 Grant the role to the user. For example:
grant ARole_arsys to aradmin;



2009/7/10 Joe DeSouza :

To the best of my knowledge the previous versions it was enough to have full 
CONNECT (with the Admin Option) and the DBA (with the Admin option) for the 
ARADMIN user.. Have some more roles been added to 7.5? I do not have the 
documents handy right now to check so someone could kindly verify this for me?

Joe




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Re: Integration with other ticketing systems

[LJ Longwing]

We are running 7.1 and use Tibco as our integration middleware...works well.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Monday, July 13, 2009 9:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Integration with other ticketing systems


** 
Mark,
 
If that is not an option as well for whatever reasons and you wish to take
an easy OTB way out, there are integration systems out there available, such
as TIBCO (I have used this in the past - works like a charm). I haven't used
this with the later version of the ARS, but when I last used it I was
working on a project using ARS 6.3, and found that it was easy to setup and
configure.
 
Cheers
 
Joe

  _  

From: LJ Longwing 
To: arslist@ARSLIST.ORG
Sent: Monday, July 13, 2009 11:14:07 AM
Subject: Re: Integration with other ticketing systems

** 
Mark,
As mentioned, Web Services are a good way to do this, but it really depends
on the capabilities of the other system, what sort of calls can it make to
integrate with ARS?  If it can't make WS calls, then runprocess may be an
option, if you use a command line tool that performs an API update to the
remedy system you should be able to go from there.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mark Hofman
Sent: Monday, July 13, 2009 6:07 AM
To: arslist@ARSLIST.ORG
Subject: Integration with other ticketing systems


** 
Hi,
Can anyone recommend a way to integrate a proprietary system with ARS.

Users should open tickets in ARS then our system should be notified with the
ticket details and a corresponding ticket will be opened.

The ticket will be processed in our system and we want to update the status
of the ARS ticket upon certain events (approve, close etc.).

Finally we want to tell ARS that processing is complete and the original
ticket can be closed.

Should we use email an API or something else?

Thanks,
Mark.

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Re: Integration with other ticketing systems

[Joe DeSouza]

Mark,

If that is not an option as well for whatever reasons and you wish to take an 
easy OTB way out, there are integration systems out there available, such as 
TIBCO (I have used this in the past - works like a charm). I haven't used this 
with the later version of the ARS, but when I last used it I was working on a 
project using ARS 6.3, and found that it was easy to setup and configure.

Cheers

Joe




From: LJ Longwing 
To: arslist@ARSLIST.ORG
Sent: Monday, July 13, 2009 11:14:07 AM
Subject: Re: Integration with other ticketing systems

** 
Mark,
As mentioned, Web Services are a good way to do this, but it really depends on 
the capabilities of the other system, what sort of calls can it make to 
integrate with ARS?  If it can't make WS calls, then runprocess may be an 
option, if you use a command line tool that performs an API update to the 
remedy system you should be able to go from there.



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Mark Hofman
Sent: Monday, July 13, 2009 6:07 AM
To: arslist@ARSLIST.ORG
Subject: Integration with other ticketing systems

** 
Hi,
Can anyone recommend a way to integrate a proprietary system with ARS.

Users should open tickets in ARS then our system should be notified with the 
ticket details and a corresponding ticket will be opened.

The ticket will be processed in our system and we want to update the status of 
the ARS ticket upon certain events (approve, close etc.).

Finally we want to tell ARS that processing is complete and the original ticket 
can be closed.

Should we use email an API or something else?

Thanks,
Mark.




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AW: Allowing users to enter leading characters in search menu field

[Conny Martin]

'Department' LIKE ($10$ + "%" ) or $10$ = " "
 
don't forget the blank between the double quotes

HTH
 
Kind Regards Conny


Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von marti...@ad.jmu.edu
Gesendet: Montag, 13. Juli 2009 17:35
An: arslist@ARSLIST.ORG
Betreff: Allowing users to enter leading characters in search menu field


** 

Dear List,

 

I have a "Department" field (field ID 10), with choices listed
in a "Department Form."  I want users to be able to either click on the
Menu button and see all choices, or enter one or more leading characters
and see the choices that begin with those letters.  (Eg, type in "Eco"
and then see "Ecology" and "Economics" in the menu.)

 

If I have no qualifications in my menu it shows all choices.

 

If my qualification says:

'Department' LIKE ($10$ + "%" ) 

It works if the user enters a leading letter or two, but if there are no
leading letters it says, "(No entries in menu)."

 

I tried:

$10$ = $NULL$ OR 'Department' LIKE ($10$ +
"%" ) 

But still got "(No entries in menu)."

 

'Department' LIKE ( "%"  + $10$ +  "%" )

works if there are no leading characters, but if there are leading
characters, it offers choices in which the leading characters appear
anywhere in the Department name.  (Workable, but not ideal.)

 

Any suggestions?

(ARS 7.1 p3, RH Linux server, Oracle 10.2)

 

Dwayne Martin

James Madison University

 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

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Re: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load

[Joe DeSouza]

No problem. Also make sure you have a reasonable amount of free available 
memory on your client. Turning off applications or services that aren't being 
used at the time of using the Dev studio may also be a good idea.

Joe



From: Elry 
To: arslist@ARSLIST.ORG
Sent: Monday, July 13, 2009 11:08:34 AM
Subject: Re: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load

Thanks Joe - let me give that a try.


On Jul 13, 10:55 am, Joe DeSouza  wrote:
> Elry,
>
> Have you tried allocating more memory to java?
>
> Joe
>
> 
> From: Elry 
> To: arsl...@arslist.org
> Sent: Monday, July 13, 2009 7:51:53 AM
> Subject: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load
>
> Hi Folks ...
>
> Environment:
>
> Windows Server 2003
>
> MSSQL Database 2005
>
> BMC ARS 7.5.0 Patch 2
>
> We are currently working with a number of forms in the Developer Studio.
>
> We have found that forms with 330 fields or more cannot be "rendered" 
> properly in the Developer Studio after being modified.
>
> This means that only parts of the forms can be seen or none of the form 
> detail can be seen.
>
> We have rolled back the Studio to the original unpatched version - only to 
> find that we get the same results.
>
> The only time we can see these forms completely is when we use the 7.1 
> Administrator Tool.
>
> In the user tool (WUT) and the Mid-tier - these forms appear as they normally 
> should...
>
> Anyone else experiencing the same difficulties?




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Allowing users to enter leading characters in search menu field

[marti...@ad.jmu.edu]

Dear List,

I have a "Department" field (field ID 10), with choices listed in a 
"Department Form."  I want users to be able to either click on the Menu button 
and see all choices, or enter one or more leading characters and see the 
choices that begin with those letters.  (Eg, type in "Eco" and then see 
"Ecology" and "Economics" in the menu.)

If I have no qualifications in my menu it shows all choices.

If my qualification says:
'Department' LIKE ($10$ + "%" )
It works if the user enters a leading letter or two, but if there are no 
leading letters it says, "(No entries in menu)."

I tried:
$10$ = $NULL$ OR 'Department' LIKE ($10$ +  "%" )
But still got "(No entries in menu)."

'Department' LIKE ( "%"  + $10$ +  "%" )
works if there are no leading characters, but if there are leading characters, 
it offers choices in which the leading characters appear anywhere in the 
Department name.  (Workable, but not ideal.)

Any suggestions?
(ARS 7.1 p3, RH Linux server, Oracle 10.2)

Dwayne Martin
James Madison University


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Re: Integration with other ticketing systems

[Nall, Roger]

That is what we use.

Roger Nall
Manager, SA Remedy
Desk Phone: 972-464-3712
Mobile: 973-652-6723

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Roger Justice
Sent: Monday, July 13, 2009 7:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Integration with other ticketing systems

** The simplist way would be to use Web Services to do this.


-Original Message-
From: Mark Hofman 
To: arslist@ARSLIST.ORG
Sent: Mon, Jul 13, 2009 8:07 am
Subject: Integration with other ticketing systems
**
Hi,
Can anyone recommend a way to integrate a proprietary system with ARS.

Users should open tickets in ARS then our system should be notified with the 
ticket details and a corresponding ticket will be opened.

The ticket will be processed in our system and we want to update the status of 
the ARS ticket upon certain events (approve, close etc.).

Finally we want to tell ARS that processing is complete and the original ticket 
can be closed.

Should we use email an API or something else?

Thanks,
Mark.
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Re: Upgrade to 7.5: ORA-01439: column to be modified must be empty

[Ross, Isabel (Access LLP)]

Thanks for this.  Turns out the problem was a known error.  (And yes we did 
have archiving switched on)

"This has been identified as a defect with the upgrade from 6.3 to 7.5p1 on 
Solaris servers with an Oracle 10 database."

The workaround was to empty the column, alter it:
   ALTER TABLE SCHEMA_ARCHIVE MODIFY (archiveFromForm NUMBER(15));
And then reload the data back in again.

And then it was fine. 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: 25 June 2009 22:47
To: arslist@ARSLIST.ORG
Subject: Re: Upgrade to 7.5: ORA-01439: column to be modified must be empty


Actually it looks like it is complaining that there is data in the 
SCHEMA_ARCHIVE.archiveFromForm column.  Do you have archiving turned on for any 
forms in the 6.3 server?

What the installer looks to be doing is to be changing the column type for that 
column, and Oracle can't do it while there is data in that column.  I wonder if 
6.3 used to store the form name and 7.5 will store the form ID (since it says 
it is changing the column to a number).  

Fred


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Thursday, June 25, 2009 10:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrade to 7.5: ORA-01439: column to be modified must be empty

What does the following return from sql*plus:

desc SCHEMA_ARCHIVE

What version are you upgrading from?

Axton Grams

On Thu, Jun 25, 2009 at 4:36 AM, Ross, Isabel (Access 
LLP) wrote:
> Hello
>
> I'm trying to upgrade to 7.5 (patch 001)and am getting the following 
> severe error:
>
> com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.
> AR
> ServerOracleManageUpgrad eDatabaseTask
>  LOG EVENT {Description=[[SQLERROR] [DESCRIPTION] Failed to upgrade the
> database  schema],Detail=[[SQLERRORCODE]=0 [SQLMESSAGE]=Failed to run
> SQL statement [ALTER TABLE  SCHEMA_ARCHIVE MODIFY ( archiveFromForm
> NUMBER(15) )] Due to [ORA-01439: column to be modified  must be empty to
> change datatype
>
> As well as upgrading Remedy, we're also moving to virtualised server 
> zones so the set-up we have is:
>
> Application server: Solaris 10, Oracle client 10G
> Database server: Solaris 10, Oracle enterprise edition 10G
>
> I have a copy of our Remedy 6.3 database on the new server, and I'm 
> installing this as an upgrade.
>
> I'm not sure if the error message is referring to table T15.  If it 
> is, then that's the table for the Alert List.
>
> Also had one other severe error but I don't think this one is stopping 
> the installation from completing
>
> Severe:
>  LOG EVENT {Description=[LANG variable not set Could not determine the 
> LANG variable setting.]}
>
> Any thoughts?
>
> Thanks!
>
> Isabel Ross
> Senior Analyst Programmer
> Applications and Business Solutions
>
> 112 Ingram Street
> Glasgow
> G1 1ET
>
> Phone: 0141 276 0937
> Email: isabel.r...@access.uk.com

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***Disclaimer
This e-mail and any attachments are for the intended addressee(s) only and may 
contain confidential and/or privileged material. If you are not a named 
addressee, do not use, retain or disclose such information. This email is not 
guaranteed to be free from viruses and does not bind Access in any contract or 
obligation. 

SERVICE GLASGOW LLP trading as ACCESS Registered in Scotland. No: SO301705 
Registered Office:112 Ingram Street, Glasgow, G1 1ET



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Re: Integration with other ticketing systems

[LJ Longwing]

Mark,
As mentioned, Web Services are a good way to do this, but it really depends
on the capabilities of the other system, what sort of calls can it make to
integrate with ARS?  If it can't make WS calls, then runprocess may be an
option, if you use a command line tool that performs an API update to the
remedy system you should be able to go from there.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mark Hofman
Sent: Monday, July 13, 2009 6:07 AM
To: arslist@ARSLIST.ORG
Subject: Integration with other ticketing systems


** 
Hi,
Can anyone recommend a way to integrate a proprietary system with ARS.

Users should open tickets in ARS then our system should be notified with the
ticket details and a corresponding ticket will be opened.

The ticket will be processed in our system and we want to update the status
of the ARS ticket upon certain events (approve, close etc.).

Finally we want to tell ARS that processing is complete and the original
ticket can be closed.

Should we use email an API or something else?

Thanks,
Mark.
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
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Re: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load

[Elry]

Thanks Joe - let me give that a try.


On Jul 13, 10:55 am, Joe DeSouza  wrote:
> Elry,
>
> Have you tried allocating more memory to java?
>
> Joe
>
> 
> From: Elry 
> To: arsl...@arslist.org
> Sent: Monday, July 13, 2009 7:51:53 AM
> Subject: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load
>
> Hi Folks ...
>
> Environment:
>
> Windows Server 2003
>
> MSSQL Database 2005
>
> BMC ARS 7.5.0 Patch 2
>
> We are currently working with a number of forms in the Developer Studio.
>
> We have found that forms with 330 fields or more cannot be "rendered" 
> properly in the Developer Studio after being modified.
>
> This means that only parts of the forms can be seen or none of the form 
> detail can be seen.
>
> We have rolled back the Studio to the original unpatched version - only to 
> find that we get the same results.
>
> The only time we can see these forms completely is when we use the 7.1 
> Administrator Tool.
>
> In the user tool (WUT) and the Mid-tier - these forms appear as they normally 
> should...
>
> Anyone else experiencing the same difficulties?
>
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Re: Need help for upgrading ARS( Custom build code ) 5.x to 7.x

[Joe DeSouza]

6.3 had 254 characters too in the Login Name. If I recollect right that change 
happened between 5.x to 6.0

Cyberhut, another consideration you may need to account for is the version of 
your current database. It may or may not be compatible with the next release 
you want to jump to, so if you really need someone who has gone through your 
exact same path to comment on how they went about it, it may help if you let 
the list know what database and version you are on and what OS and its version 
you are currently on.

Unless you were looking for a really broad and a very generic roadmap..

Joe




From: "Grooms, Frederick W" 
To: arslist@ARSLIST.ORG
Sent: Monday, July 13, 2009 10:58:09 AM
Subject: Re: Need help for upgrading ARS( Custom build code ) 5.x to 7.x

We are also a pure custom shop and we upgraded the server from 5.x to 6.3 to 
7.1.

The 5 to 6.3 updated license format (You send your license files to Remedy 
through the Support Web and they send you back a file with both the 5 and 6.3 
formats in it).  This also went through the users and changed the way the 
passwords were encrypted.

The version 6.3 to 7.1 upgrade changed all the standard fields that hold a 
login (Submitter, Last Modified By, Login Name) to be 254 characters, and moved 
the license info from the license file into the database.

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of cyberhut
Sent: Monday, July 13, 2009 7:12 AM
To: arslist@ARSLIST.ORG
Subject: Need help for upgrading ARS( Custom build code ) 5.x to 7.x

Hi All,

Can anyone provide me the details with steps on how to upgrade remedy ARS from 
5.x to 7.x. The task is to upgrade with data , interfaces. And also suggest me 
whether i should upgrade first to 6.x and then to 7.x.

Thanks in advance,




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Re: how to catch the last modified field

[Remedy Maniac]

**




hi,

of course I was meaning the content of the field changed by a user.
Actually I have only few fields which could be affected. So it could be
worth to investigate your solution.
What do mean by OTB audit functionality? Is it something in Sybase?
Tkx
serouche


Joe DeSouza wrote:
**
  
  
  Serouche,
   
  By saying last updated field do you mean a field whose
definition has been updated last by a developer? Or are you talking of
the contents of a field in a record updated by a user? If you mean
choice 2, and you have tons of fields in that form, there is
practically no way of doing this without making it a very expensive
operation where you store information for time for each field updated
in another form via push field options after doing a transactional
check on data.. It won't be the brightest of things you might attempt
to do..
   
  Another alternative is auditing each field using the OTB audit
functionality - expensive process too.
   
  If its definitions you are looking for where an administrator
may have made changes to the field, this can be found in the fields
table in the ARSystem database.
   
  Cheers
   
  Joe
  
  
  From:
Remedy Maniac 
  To: arslist@ARSLIST.ORG
  Sent: Monday, July 13,
2009 4:36:45 AM
  Subject: how to catch
the last modified field
  
dear listers,
  
I am not running ITSM.
Only ARSystem version 6.01 with Sybase 12.5.3 and the mid-tiers 6.3
We are in the process of upgrade.
  
By the time being, I have the following concern:
- on a webpage where I see my tickets, I have several fields such as
Problem description, Short description, Worklog, Resolution.
It's a pity because I don't see the content of the fields. I need to
click on the edit icon to display the pop-up window which gives me the
content of the field.
Now what I would like is to catch somehow, which field has been updated
last. So I could maybe display this info in a way or another. So I will
go straight to that field. Instead of looking field after field which
one has the most updated info.
  
Any help/idea/suggestiongs?
  
Serouche
  
  
  
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Are"_




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Re: how to catch the last modified field

[Joe DeSouza]

Serouche,

By saying last updated field do you mean a field whose definition has been 
updated last by a developer? Or are you talking of the contents of a field in a 
record updated by a user? If you mean choice 2, and you have tons of fields in 
that form, there is practically no way of doing this without making it a very 
expensive operation where you store information for time for each field updated 
in another form via push field options after doing a transactional check on 
data.. It won't be the brightest of things you might attempt to do..

Another alternative is auditing each field using the OTB audit functionality - 
expensive process too.

If its definitions you are looking for where an administrator may have made 
changes to the field, this can be found in the fields table in the ARSystem 
database.

Cheers

Joe




From: Remedy Maniac 
To: arslist@ARSLIST.ORG
Sent: Monday, July 13, 2009 4:36:45 AM
Subject: how to catch the last modified field

dear listers,

I am not running ITSM.
Only ARSystem version 6.01 with Sybase 12.5.3 and the mid-tiers 6.3
We are in the process of upgrade.

By the time being, I have the following concern:
- on a webpage where I see my tickets, I have several fields such as Problem 
description, Short description, Worklog, Resolution.
It's a pity because I don't see the content of the fields. I need to click on 
the edit icon to display the pop-up window which gives me the content of the 
field.
Now what I would like is to catch somehow, which field has been updated last. 
So I could maybe display this info in a way or another. So I will go straight 
to that field. Instead of looking field after field which one has the most 
updated info.

Any help/idea/suggestiongs?

Serouche


 
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Re: Need help for upgrading ARS( Custom build code ) 5.x to 7.x

[Grooms, Frederick W]

We are also a pure custom shop and we upgraded the server from 5.x to
6.3 to 7.1.

The 5 to 6.3 updated license format (You send your license files to
Remedy through the Support Web and they send you back a file with both
the 5 and 6.3 formats in it).  This also went through the users and
changed the way the passwords were encrypted.

The version 6.3 to 7.1 upgrade changed all the standard fields that hold
a login (Submitter, Last Modified By, Login Name) to be 254 characters,
and moved the license info from the license file into the database.

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of cyberhut
Sent: Monday, July 13, 2009 7:12 AM
To: arslist@ARSLIST.ORG
Subject: Need help for upgrading ARS( Custom build code ) 5.x to 7.x

Hi All,

Can anyone provide me the details with steps on how to upgrade remedy
ARS
from 5.x to 7.x. The task is to upgrade with data , interfaces. And also
suggest me whether i should upgrade first to 6.x and then to 7.x.

Thanks in advance,

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Re: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load

[Joe DeSouza]

Elry,

Have you tried allocating more memory to java?

Joe





From: Elry 
To: arslist@ARSLIST.ORG
Sent: Monday, July 13, 2009 7:51:53 AM
Subject: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load

Hi Folks ...

Environment:

Windows Server 2003

MSSQL Database 2005

BMC ARS 7.5.0 Patch 2

We are currently working with a number of forms in the Developer Studio.

We have found that forms with 330 fields or more cannot be "rendered" properly 
in the Developer Studio after being modified.

This means that only parts of the forms can be seen or none of the form detail 
can be seen.

We have rolled back the Studio to the original unpatched version - only to find 
that we get the same results.

The only time we can see these forms completely is when we use the 7.1 
Administrator Tool.

In the user tool (WUT) and the Mid-tier - these forms appear as they normally 
should...

Anyone else experiencing the same difficulties?




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Re: BMC Remedy: Subtract Date/Time

[Gidd]

Free Educational resources are available at

http://www.buoyantsolutions.net/

Under Downloads then Educational Viewlets.  All are community donated.

HTH

Regards...Gidd   

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of kryptonboy22
Sent: Sunday, July 12, 2009 10:36 PM
To: arslist@ARSLIST.ORG
Subject: BMC Remedy: Subtract Date/Time

Im a newbie in Remedy. Im having a hard time with Date/Time formula. Can any
one help me with this formula. Cant get the right output


(Alarm End Date - Alarm Start Date) * 24 hours

Thanks alot guys!
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tml
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Nabble.com.


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Re: Integration with other ticketing systems

[Roger Justice]

The simplist way would be to use Web Services to do this.


-Original Message-
From: Mark Hofman 
To: arslist@ARSLIST.ORG
Sent: Mon, Jul 13, 2009 8:07 am
Subject: Integration with other ticketing systems


** 

Hi,

Can anyone recommend a way to integrate a proprietary system with ARS.




Users should open tickets in ARS then our system should be notified with the 
ticket details and a corresponding ticket will be opened.




The ticket will be processed in our system and we want to update the status of 
the ARS ticket upon certain events (approve, close etc.).




Finally we want to tell ARS that processing is complete and the original ticket 
can be closed.




Should we use email an API or something else?




Thanks,

Mark.

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SV: Migrator messing up with locale

[Jonas Stumph Stevnsvig]

Hi guys,

I haven't discovered any similarity other than the fact that they have all been 
previously migrated to the first 7.5 server from a 6.3 server.

With regards to the missing fields - I have done extensive comparisons, and 
haven't found any fields missing (the majority of our problems with this 
migration is that previous remedy developers have had a nasty habit of 
modifying core forms).

Jarl: you mentioned recreating the vui - could you explain a bit more detailed 
what you mean please?


with regards,



Jonas Stumph Stevnsvig
Remedy Developer
BEC Competence Centre
Phone  (+45) 46 38 20 08
Mobile  (+45) 61 56 20 08
jonas.stumph.stevns...@bec.dk
becrem...@bec.dk


-Oprindelig meddelelse-
Fra: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] På vegne af Jarl Grøneng
Sendt: 10. juli 2009 14:52
Til: arslist@ARSLIST.ORG
Emne: Re: Migrator messing up with locale

Hi,

Shot in the dark;

Is there any similarity of the forms? Are those forms created by an earlier 
version of AR System, or by the new version.

Does the same happend if you recreate the vui?

Regards,
Jarl



2009/7/10 Jonas Stumph Stevnsvig :
> **
> Hi everyone
>
> has anyone experienced problems with the remedy migrator tool?
>
> we keep encountering problems relating to a non-terminated string for 
> about 5% of the migrated forms (always the same 5%):
> /* fr jul 10 2009 14:02:00.5520 */UPDATE vui SET vuiName=N'Default 
> Admin 
> View',locale=N'$,owner=N'someuser',lastChanged=N'someotheruser',timest
> amp=1247227320 WHERE schemaId=414 AND vuiId=536870912
> *** ERROR ***  Unclosed quotation mark after the character string 
> ',timestamp=1247227320 WHERE schemaId=414 AND vuiId=536870912'. (SQL 
> Server 105)Incorrect syntax near 'someuser'. (SQL Server 102)
>
> The locale field has not been set, and sometimes it helps to set it 
> and then delete it - for other forms it still doesn't work, and we 
> have to write a locale in the field to migrate.
>
> My guess is that there is some sort of delimiter problem in the 
> migrator, but does anyone else experience it?
>
> We're running ARS 7.5 on a MSSQL 2005 Cluster with migrator 7.5
>
>
>
> with regards,
>
> Jonas Stumph Stevnsvig
> Remedy Developer
> BEC Competence Centre
> Phone  (+45) 46 38 20 08
> Mobile  (+45) 61 56 20 08
> jonas.stumph.stevns...@bec.dk
> becrem...@bec.dk
>
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Urgent Need for a consultant to develop a SSO solution in C++ for Unix for ARsystem 7.5 - Arizona

[Burns, Yvonne]

Immediate need for a consultant to develop a SSO solution in C++ for
Unix for ARsystem 7.5 - Arizona


Looking for someone who has developed (from scratch, not reusing
existing code) a Single Sign On (SSO) Solution. Need strong ARSystem
Authenticator and AREA Plugin Implementation Knowledge, ARSystem 7.5
Plugin Server, ARSystem Workflow and Debugging, ARSystem Authentication
Architecture, ARSystem MidTier and App Server Configuration, Windows
Authentication Protocols (NTLM/Kerberos), Experience with CA
Siteminder/Siteminder API, and C++ 

Please send resume or questions to yvonne.bu...@disys.com 

Yvonne Burns

DISYS (Digital Intelligence Systems)

2701 N. Rocky Point Dr., Suite 960

Tampa, FL 33607

Office (813) 207-1204

Mobile (813) 215-7895

Fax (800) 478-5402 

yvonne.bu...@disys.com

 

www.disys.com

Certified Minority Enterprise (CME)

 

P Please consider the environment before printing this e-mail

 


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Need help for upgrading ARS( Custom build code ) 5.x to 7.x

[cyberhut]

Hi All,

Can anyone provide me the details with steps on how to upgrade remedy ARS
from 5.x to 7.x. The task is to upgrade with data , interfaces. And also
suggest me whether i should upgrade first to 6.x and then to 7.x.

Thanks in advance,

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Integration with other ticketing systems

[Mark Hofman]

Hi,
Can anyone recommend a way to integrate a proprietary system with ARS.

Users should open tickets in ARS then our system should be notified with the
ticket details and a corresponding ticket will be opened.

The ticket will be processed in our system and we want to update the status
of the ARS ticket upon certain events (approve, close etc.).

Finally we want to tell ARS that processing is complete and the original
ticket can be closed.

Should we use email an API or something else?

Thanks,
Mark.

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Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load

[Elry]

Hi Folks ...

Environment:

Windows Server 2003

MSSQL Database 2005

BMC ARS 7.5.0 Patch 2

We are currently working with a number of forms in the Developer
Studio.

We have found that forms with 330 fields or more cannot be "rendered"
properly in the Developer Studio after being modified.

This means that only parts of the forms can be seen or none of the
form detail can be seen.

We have rolled back the Studio to the original unpatched version -
only to find that we get the same results.

The only time we can see these forms completely is when we use the 7.1
Administrator Tool.

In the user tool (WUT) and the Mid-tier - these forms appear as they
normally should...

Anyone else experiencing the same difficulties?

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how to catch the last modified field

[Remedy Maniac]

dear listers,

I am not running ITSM.
Only ARSystem version 6.01 with Sybase 12.5.3 and the mid-tiers 6.3
We are in the process of upgrade.

By the time being, I have the following concern:
- on a webpage where I see my tickets, I have several fields such as 
Problem description, Short description, Worklog, Resolution.
It's a pity because I don't see the content of the fields. I need to 
click on the edit icon to display the pop-up window which gives me the 
content of the field.
Now what I would like is to catch somehow, which field has been updated 
last. So I could maybe display this info in a way or another. So I will 
go straight to that field. Instead of looking field after field which 
one has the most updated info.


Any help/idea/suggestiongs?

Serouche

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Re: BMC Remedy: Subtract Date/Time

[kryptonboy22]

Okay! Thanks for the advise. I'll try it then i'll give you feedback.

Thanks Joe & Frank!



Frank Caruso-2 wrote:
> 
> The return value from the calculation is the difference in seconds. You
> cannot set a datetime field to that value.
> 
> You want to report the duration of the alarm which cannot be reported in a
> date format. It can be reported as the number of minutes or hours or days
> or
> as a combination such as 3:10 (3 hours 10 minutes).
> 
> Sore the Alarm Duration as an integer and then convert it to minutes,
> days,
> hours, etc
> On Mon, Jul 13, 2009 at 10:37 AM, kryptonboy22
> wrote:
> 
>> Frank here's the formula you gave, and changes some part of it:
>> $PROCESS$ @@:Application-Bus-Time-Diff $Alarm End Date$ $Alarm Start
>> Date$
>>
>> and the image is like this:
>> ALARM START DATE : 7/1/2009 12:00:00 AM
>> ALARM END DATE : 7/30/2009 12:00:00 AM
>> ALARM DURATION : 1/1/1970 8:00:00 AM
>>
>>
>> Well you see the output (ALARM DURATION ) is not correct if you're going
>> to
>> subtract the start and the end date.
>>
>> Gee! thanks for the help
>>
>>
>>
>> Frank Caruso-2 wrote:
>> >
>> > Sorry. I cannot view the image in the URL provided.
>> >
>> > On Mon, Jul 13, 2009 at 10:03 AM, kryptonboy22
>> > wrote:
>> >
>> >> Yah! But how can i show the output like the one in the image?
>> >> I tried the one you gave me but i have to change a bit cause im
>> getting
>> >> an
>> >> error
>> >>
>> >> I tried this one but yet the output didn't change.
>> >> $PROCESS$ @@:Application-Bus-Time2-Diff "Alarm Start Date" "Alarm End
>> >> Date"
>> >>
>> >> Heres the output:
>> >> http://www.nabble.com/file/p24457053/rx2.jpg
>> >>
>> >> Anyway Frank big thanks!
>> >>
>> >>
>> >>
>> >> Frank Caruso-2 wrote:
>> >> >
>> >> > There are numerous ways to calculate the difference between two
>> >> datetime
>> >> > fields as well as numerous formats for the output. I would suggest
>> you
>> >> > read
>> >> > the PDF on Workflow Objects, specifically the section that deals
>> with
>> >> > Business Time calculations. There are several commands that can
>> >> calculate
>> >> > the difference between two datetime values.
>> >> >
>> >> > In short, what you want to do is run the following in a set fields
>> >> action
>> >> > on
>> >> > gain focus:
>> >> >
>> >> > $PROCESS$ @@:Application-Bus-Time2-Diff "Alarm Start Date" "Alarm
>> End
>> >> > Date"
>> >> >
>> >> > This will return the difference in seconds.
>> >> >
>> >> >
>> >> >
>> >> > On Mon, Jul 13, 2009 at 9:11 AM, kryptonboy22
>> >> > wrote:
>> >> >
>> >> >> The users want a new field which can compute the given formula when
>> >> >> (Alarm
>> >> >> End Date ) field was supplied by a date.
>> >> >>
>> >> >> Formula:  (Alarm End Date - Alarm Start Date) * 24
>> >> >>
>> >> >> So i created a new field named Alarm duration, which can show the
>> >> output
>> >> >> for
>> >> >> the said formula.
>> >> >> I used Active link upon lost focus of (Alarm End Date) field and
>> when
>> >> >> date
>> >> >> is supplied.
>> >> >>
>> >> >> See image
>> >> >> http://www.nabble.com/file/p24456669/rx.jpg
>> >> >>
>> >> >> Thanks for the help. Im not good at this!
>> >> >>
>> >> >>
>> >> >> Frank Caruso-2 wrote:
>> >> >> >
>> >> >> > Please explain exactly what you are trying accomplish so the
>> >> >> appropriate
>> >> >> > solution can be provided.
>> >> >> >
>> >> >> >
>> >> >> > On Mon, Jul 13, 2009 at 8:59 AM, kryptonboy22
>> >> >> > wrote:
>> >> >> >
>> >> >> >> The user wants to multiply it to 24 hrs. But still have a
>> problem
>> >> in
>> >> >> date
>> >> >> >> subtraction.
>> >> >> >> (Alarm End Date - Alarm Start Date ) well this one still not
>> giving
>> >> >> the
>> >> >> >> right output even without multiplying it to 24
>> >> >> >>
>> >> >> >> http://www.nabble.com/file/p24456541/rx.jpg
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >> >> Frank Caruso-2 wrote:
>> >> >> >> >
>> >> >> >> > If you are trying to Run something when the difference is
>> greater
>> >> >> than
>> >> >> >> 24
>> >> >> >> > hours try this:
>> >> >> >> >
>> >> >> >> > (Alarm End Date - Alarm Start Date) >= (60*60*24)
>> >> >> >> >
>> >> >> >> > This will Run if End Date - Start date is greater than 24
>> hours
>> >> (1
>> >> >> >> day).
>> >> >> >> >
>> >> >> >> > 60 seconds * 60 minutes * 24 hours  = total number of seconds
>> in
>> >> 1
>> >> >> day
>> >> >> >> > (86400).
>> >> >> >> >
>> >> >> >> > All datetime fields are stored as the number of seconds since
>> >> >> 1/1/1970.
>> >> >> >> > On Mon, Jul 13, 2009 at 8:35 AM, kryptonboy22
>> >> >> >> > wrote:
>> >> >> >> >
>> >> >> >> >> Im a newbie in Remedy. Im having a hard time with Date/Time
>> >> >> formula.
>> >> >> >> Can
>> >> >> >> >> any
>> >> >> >> >> one help me with this formula. Cant get the right output
>> >> >> >> >>
>> >> >> >> >>
>> >> >> >> >> (Alarm End Date - Alarm Start Date) * 24 hours
>> >> >> >> >>
>> >> >> >> >> Thanks alot guys!
>> >> >> >> >> --
>> >> >> >> >> View this message in context:
>> >> >

Re: BMC Remedy: Subtract Date/Time

[Frank Caruso]

The return value from the calculation is the difference in seconds. You
cannot set a datetime field to that value.

You want to report the duration of the alarm which cannot be reported in a
date format. It can be reported as the number of minutes or hours or days or
as a combination such as 3:10 (3 hours 10 minutes).

Sore the Alarm Duration as an integer and then convert it to minutes, days,
hours, etc
On Mon, Jul 13, 2009 at 10:37 AM, kryptonboy22 wrote:

> Frank here's the formula you gave, and changes some part of it:
> $PROCESS$ @@:Application-Bus-Time-Diff $Alarm End Date$ $Alarm Start Date$
>
> and the image is like this:
> ALARM START DATE : 7/1/2009 12:00:00 AM
> ALARM END DATE : 7/30/2009 12:00:00 AM
> ALARM DURATION : 1/1/1970 8:00:00 AM
>
>
> Well you see the output (ALARM DURATION ) is not correct if you're going to
> subtract the start and the end date.
>
> Gee! thanks for the help
>
>
>
> Frank Caruso-2 wrote:
> >
> > Sorry. I cannot view the image in the URL provided.
> >
> > On Mon, Jul 13, 2009 at 10:03 AM, kryptonboy22
> > wrote:
> >
> >> Yah! But how can i show the output like the one in the image?
> >> I tried the one you gave me but i have to change a bit cause im getting
> >> an
> >> error
> >>
> >> I tried this one but yet the output didn't change.
> >> $PROCESS$ @@:Application-Bus-Time2-Diff "Alarm Start Date" "Alarm End
> >> Date"
> >>
> >> Heres the output:
> >> http://www.nabble.com/file/p24457053/rx2.jpg
> >>
> >> Anyway Frank big thanks!
> >>
> >>
> >>
> >> Frank Caruso-2 wrote:
> >> >
> >> > There are numerous ways to calculate the difference between two
> >> datetime
> >> > fields as well as numerous formats for the output. I would suggest you
> >> > read
> >> > the PDF on Workflow Objects, specifically the section that deals with
> >> > Business Time calculations. There are several commands that can
> >> calculate
> >> > the difference between two datetime values.
> >> >
> >> > In short, what you want to do is run the following in a set fields
> >> action
> >> > on
> >> > gain focus:
> >> >
> >> > $PROCESS$ @@:Application-Bus-Time2-Diff "Alarm Start Date" "Alarm End
> >> > Date"
> >> >
> >> > This will return the difference in seconds.
> >> >
> >> >
> >> >
> >> > On Mon, Jul 13, 2009 at 9:11 AM, kryptonboy22
> >> > wrote:
> >> >
> >> >> The users want a new field which can compute the given formula when
> >> >> (Alarm
> >> >> End Date ) field was supplied by a date.
> >> >>
> >> >> Formula:  (Alarm End Date - Alarm Start Date) * 24
> >> >>
> >> >> So i created a new field named Alarm duration, which can show the
> >> output
> >> >> for
> >> >> the said formula.
> >> >> I used Active link upon lost focus of (Alarm End Date) field and when
> >> >> date
> >> >> is supplied.
> >> >>
> >> >> See image
> >> >> http://www.nabble.com/file/p24456669/rx.jpg
> >> >>
> >> >> Thanks for the help. Im not good at this!
> >> >>
> >> >>
> >> >> Frank Caruso-2 wrote:
> >> >> >
> >> >> > Please explain exactly what you are trying accomplish so the
> >> >> appropriate
> >> >> > solution can be provided.
> >> >> >
> >> >> >
> >> >> > On Mon, Jul 13, 2009 at 8:59 AM, kryptonboy22
> >> >> > wrote:
> >> >> >
> >> >> >> The user wants to multiply it to 24 hrs. But still have a problem
> >> in
> >> >> date
> >> >> >> subtraction.
> >> >> >> (Alarm End Date - Alarm Start Date ) well this one still not
> giving
> >> >> the
> >> >> >> right output even without multiplying it to 24
> >> >> >>
> >> >> >> http://www.nabble.com/file/p24456541/rx.jpg
> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >> Frank Caruso-2 wrote:
> >> >> >> >
> >> >> >> > If you are trying to Run something when the difference is
> greater
> >> >> than
> >> >> >> 24
> >> >> >> > hours try this:
> >> >> >> >
> >> >> >> > (Alarm End Date - Alarm Start Date) >= (60*60*24)
> >> >> >> >
> >> >> >> > This will Run if End Date - Start date is greater than 24 hours
> >> (1
> >> >> >> day).
> >> >> >> >
> >> >> >> > 60 seconds * 60 minutes * 24 hours  = total number of seconds in
> >> 1
> >> >> day
> >> >> >> > (86400).
> >> >> >> >
> >> >> >> > All datetime fields are stored as the number of seconds since
> >> >> 1/1/1970.
> >> >> >> > On Mon, Jul 13, 2009 at 8:35 AM, kryptonboy22
> >> >> >> > wrote:
> >> >> >> >
> >> >> >> >> Im a newbie in Remedy. Im having a hard time with Date/Time
> >> >> formula.
> >> >> >> Can
> >> >> >> >> any
> >> >> >> >> one help me with this formula. Cant get the right output
> >> >> >> >>
> >> >> >> >>
> >> >> >> >> (Alarm End Date - Alarm Start Date) * 24 hours
> >> >> >> >>
> >> >> >> >> Thanks alot guys!
> >> >> >> >> --
> >> >> >> >> View this message in context:
> >> >> >> >>
> >> >> >>
> >> >>
> >>
> http://www.nabble.com/BMC-Remedy%3A-Subtract-Date-Time-tp24455900p24455900.html
> >> >> >> >> Sent from the ARS (Action Request System) mailing list archive
> >> at
> >> >> >> >> Nabble.com.
> >> >> >> >>
> >> >> >> >>
> >> >> >> >>
> >> >> >>
> >> >>
> >>
> ___

Re: SRM on 7.5

[Joe DeSouza]

The even more fun part would be when (and if) patch 4 is released AND if it is 
cumulative (which would mean it would include Patch 3).. And if patch 4 fixes 
SRM and includes Patch 3.. So you would need Patch 4 BUT it may have 
installation issues cause Patch 3 may not install depending on how smart the 
installer is..

Joe




From: Howard Richter 
To: arslist@ARSLIST.ORG
Sent: Sunday, July 12, 2009 11:26:52 PM
Subject: Re: SRM on 7.5

** 
Joe,

The fun part is if you need patch 3, how do you install it?

Thanks again,

Howard


On Sun, Jul 12, 2009 at 9:58 PM, Joe DeSouza  wrote:

** 
>You are welcome..
>
>That is exactly what Remedy support told me.. that if I do not have ITSM 7.5, 
>patch 3 for SRM is not for me.. It must be the answer to your problem too if 
>you do not have ITSM 7.5..
>
>Joe
>
>
>
>

From: Howard Richter 
>To: arslist@ARSLIST.ORG
>Sent: Sunday, July 12, 2009 9:53:19 PM 
>
>Subject: Re: SRM on 7.5
>
>
>** 
>That might be the key, I found one item on the BMC site that stated that patch 
>3 of SRM must be installed with ITSM 7.5 (incident/change/problem).
>
>I wonder if anyone from BMC tested out that configuration?
>
>I installed SRM 2.2 and then tried patch 3, that hung.
>
>Then I tried patch 1, it looked like it worked (no errors in the logs), but 
>the system says SRM no patch. I tried patch 2, but that hung as well.
>
>Tomorrow I will see what BMC says, should be a fun day.
>
>Thanks again,
>
>Howard
>
>
>
> 
>On Sun, Jul 12, 2009 at 9:07 PM, Joe DeSouza  wrote:
>
>** 
>>I didn't have any of Problem Change or Incident, but had ITSP 4.0 and SRM 2.2 
>>on ARS 7.5 with SRM working as a standalone so far (no integrations with ITSP 
>>as yet). I didn't have any problems except for patch 3 (which basically 
>>fixes stuff with ITSM anyways) which was looking for ITSM and not finding it 
>>and hence I had a problem with installing Patch 3. Remedy support told me 
>>that since I wasn't using ITSM I didn't need patch 3 anyways so do not 
>>install it was my solution I got from them.
>>
>>What patch of SRM were you trying to install? I didn't have any problems with 
>>1 and 2 of SRM 2.2 with ITSP 4.x
>>
>>Joe
>>
>>
>>

From: Howard Richter 
>>To: arslist@ARSLIST.ORG
>>Sent: Sunday, July 12, 2009 8:55:37 PM 
>>
>>Subject: Re: SRM on 7.5
>>
>>
>>** 
>>Joe,
>>
>>7.5 (Incident/Problem/Change) with version 2.2 SRM.
>>
>>What order did you install it?
>>
>>I did Incident/Problem/Change first (applied all patches) then tried SRM. I 
>>got SRM to install, but when I try to run the patches, the patch just hangs.
>>
>>Also I cannot get the SRM connector to connect to Incident.
>>
>>Howard
>>
>>
>>On Sun, Jul 12, 2009 at 8:10 PM, Joe DeSouza  wrote:
>>
>>** 
>>>I had it working on LINUX not too long ago.. what are you guys having 
>>>problems with?
>>>
>>>Joe
>>>
>>>
>>>

From: Howard Richter 
>>>To: arslist@ARSLIST.ORG
>>>Sent: Friday, July 10, 2009 5:26:23 PM
>>>Subject: Re: SRM on 7.5
>>>
>>>** 
>>>I got it installed, but not the can not get the patches to install. Also I 
>>>am not sure any of the integrations worked as well.
>>>
>>>Monday will be my day to open that ticket with BMC.
>>>
>>>Thanks,
>>>
>>>Howard
>>>
>>>
>>>On Fri, Jul 10, 2009 at 5:07 PM, Lyle Taylor  wrote:
>>>
>>>** 
If you manage to get this to work, let me know how you did it.  I fought 
this for well over a month with no success, even with BMC’s help.  
Although, to be fair I have to say that I stopped trying before BMC could 
help me come to a solution, so I don’t want to imply that they were unable 
to help me solve the problem.
 
Actually, I did get the installer to run, but once I restarted the AR 
server after the install, I got all kinds of errors, and the server was 
unusable after that.  I had to restore the database from backup after every 
time that I tried.
 
Lyle
 
From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Howard Richter
Sent: Friday, July 10, 2009 2:55 PM
To: arslist@ARSLIST.ORG
Subject: SRM on 7.5
 
** 
Good Friday afternoon all,
 
Is there some strange step that is needed to install SRM on a new install 
of 7.5?
 
I have been fighting this all day.
 
Thanks and have a great weekend,
 
Howard


-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers 
Are"_ 


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Re: BMC Remedy: Subtract Date/Time

[Joe DeSouza]

Dude,

Time in Remedy is stored in seconds, and when you subtract the two and set that 
value to another time field, that is the result you would get as its the number 
of seconds since 1st Jan 1970 (epoch time)..

Set the difference to an integer field, which will be the number of seconds, 
and then create a function to read this value and convert it to days, hrs, mnts 
and seconds..

Joe





From: kryptonboy22 
To: arslist@ARSLIST.ORG
Sent: Monday, July 13, 2009 3:37:42 AM
Subject: Re: BMC Remedy: Subtract Date/Time

Frank here's the formula you gave, and changes some part of it:
$PROCESS$ @@:Application-Bus-Time-Diff $Alarm End Date$ $Alarm Start Date$

and the image is like this:
ALARM START DATE : 7/1/2009 12:00:00 AM
ALARM END DATE : 7/30/2009 12:00:00 AM
ALARM DURATION : 1/1/1970 8:00:00 AM


Well you see the output (ALARM DURATION ) is not correct if you're going to
subtract the start and the end date. 

Gee! thanks for the help 



Frank Caruso-2 wrote:
> 
> Sorry. I cannot view the image in the URL provided.
> 
> On Mon, Jul 13, 2009 at 10:03 AM, kryptonboy22
> wrote:
> 
>> Yah! But how can i show the output like the one in the image?
>> I tried the one you gave me but i have to change a bit cause im getting
>> an
>> error
>>
>> I tried this one but yet the output didn't change.
>> $PROCESS$ @@:Application-Bus-Time2-Diff "Alarm Start Date" "Alarm End
>> Date"
>>
>> Heres the output:
>> http://www.nabble.com/file/p24457053/rx2.jpg
>>
>> Anyway Frank big thanks!
>>
>>
>>
>> Frank Caruso-2 wrote:
>> >
>> > There are numerous ways to calculate the difference between two
>> datetime
>> > fields as well as numerous formats for the output. I would suggest you
>> > read
>> > the PDF on Workflow Objects, specifically the section that deals with
>> > Business Time calculations. There are several commands that can
>> calculate
>> > the difference between two datetime values.
>> >
>> > In short, what you want to do is run the following in a set fields
>> action
>> > on
>> > gain focus:
>> >
>> > $PROCESS$ @@:Application-Bus-Time2-Diff "Alarm Start Date" "Alarm End
>> > Date"
>> >
>> > This will return the difference in seconds.
>> >
>> >
>> >
>> > On Mon, Jul 13, 2009 at 9:11 AM, kryptonboy22
>> > wrote:
>> >
>> >> The users want a new field which can compute the given formula when
>> >> (Alarm
>> >> End Date ) field was supplied by a date.
>> >>
>> >> Formula:  (Alarm End Date - Alarm Start Date) * 24
>> >>
>> >> So i created a new field named Alarm duration, which can show the
>> output
>> >> for
>> >> the said formula.
>> >> I used Active link upon lost focus of (Alarm End Date) field and when
>> >> date
>> >> is supplied.
>> >>
>> >> See image
>> >> http://www.nabble.com/file/p24456669/rx.jpg
>> >>
>> >> Thanks for the help. Im not good at this!
>> >>
>> >>
>> >> Frank Caruso-2 wrote:
>> >> >
>> >> > Please explain exactly what you are trying accomplish so the
>> >> appropriate
>> >> > solution can be provided.
>> >> >
>> >> >
>> >> > On Mon, Jul 13, 2009 at 8:59 AM, kryptonboy22
>> >> > wrote:
>> >> >
>> >> >> The user wants to multiply it to 24 hrs. But still have a problem
>> in
>> >> date
>> >> >> subtraction.
>> >> >> (Alarm End Date - Alarm Start Date ) well this one still not giving
>> >> the
>> >> >> right output even without multiplying it to 24
>> >> >>
>> >> >> http://www.nabble.com/file/p24456541/rx.jpg
>> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >> >> Frank Caruso-2 wrote:
>> >> >> >
>> >> >> > If you are trying to Run something when the difference is greater
>> >> than
>> >> >> 24
>> >> >> > hours try this:
>> >> >> >
>> >> >> > (Alarm End Date - Alarm Start Date) >= (60*60*24)
>> >> >> >
>> >> >> > This will Run if End Date - Start date is greater than 24 hours
>> (1
>> >> >> day).
>> >> >> >
>> >> >> > 60 seconds * 60 minutes * 24 hours  = total number of seconds in
>> 1
>> >> day
>> >> >> > (86400).
>> >> >> >
>> >> >> > All datetime fields are stored as the number of seconds since
>> >> 1/1/1970.
>> >> >> > On Mon, Jul 13, 2009 at 8:35 AM, kryptonboy22
>> >> >> > wrote:
>> >> >> >
>> >> >> >> Im a newbie in Remedy. Im having a hard time with Date/Time
>> >> formula.
>> >> >> Can
>> >> >> >> any
>> >> >> >> one help me with this formula. Cant get the right output
>> >> >> >>
>> >> >> >>
>> >> >> >> (Alarm End Date - Alarm Start Date) * 24 hours
>> >> >> >>
>> >> >> >> Thanks alot guys!




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Re: BMC Remedy: Subtract Date/Time

[kryptonboy22]

Frank here's the formula you gave, and changes some part of it:
$PROCESS$ @@:Application-Bus-Time-Diff $Alarm End Date$ $Alarm Start Date$

and the image is like this:
ALARM START DATE : 7/1/2009 12:00:00 AM
ALARM END DATE : 7/30/2009 12:00:00 AM
ALARM DURATION : 1/1/1970 8:00:00 AM


Well you see the output (ALARM DURATION ) is not correct if you're going to
subtract the start and the end date. 

Gee! thanks for the help 



Frank Caruso-2 wrote:
> 
> Sorry. I cannot view the image in the URL provided.
> 
> On Mon, Jul 13, 2009 at 10:03 AM, kryptonboy22
> wrote:
> 
>> Yah! But how can i show the output like the one in the image?
>> I tried the one you gave me but i have to change a bit cause im getting
>> an
>> error
>>
>> I tried this one but yet the output didn't change.
>> $PROCESS$ @@:Application-Bus-Time2-Diff "Alarm Start Date" "Alarm End
>> Date"
>>
>> Heres the output:
>> http://www.nabble.com/file/p24457053/rx2.jpg
>>
>> Anyway Frank big thanks!
>>
>>
>>
>> Frank Caruso-2 wrote:
>> >
>> > There are numerous ways to calculate the difference between two
>> datetime
>> > fields as well as numerous formats for the output. I would suggest you
>> > read
>> > the PDF on Workflow Objects, specifically the section that deals with
>> > Business Time calculations. There are several commands that can
>> calculate
>> > the difference between two datetime values.
>> >
>> > In short, what you want to do is run the following in a set fields
>> action
>> > on
>> > gain focus:
>> >
>> > $PROCESS$ @@:Application-Bus-Time2-Diff "Alarm Start Date" "Alarm End
>> > Date"
>> >
>> > This will return the difference in seconds.
>> >
>> >
>> >
>> > On Mon, Jul 13, 2009 at 9:11 AM, kryptonboy22
>> > wrote:
>> >
>> >> The users want a new field which can compute the given formula when
>> >> (Alarm
>> >> End Date ) field was supplied by a date.
>> >>
>> >> Formula:  (Alarm End Date - Alarm Start Date) * 24
>> >>
>> >> So i created a new field named Alarm duration, which can show the
>> output
>> >> for
>> >> the said formula.
>> >> I used Active link upon lost focus of (Alarm End Date) field and when
>> >> date
>> >> is supplied.
>> >>
>> >> See image
>> >> http://www.nabble.com/file/p24456669/rx.jpg
>> >>
>> >> Thanks for the help. Im not good at this!
>> >>
>> >>
>> >> Frank Caruso-2 wrote:
>> >> >
>> >> > Please explain exactly what you are trying accomplish so the
>> >> appropriate
>> >> > solution can be provided.
>> >> >
>> >> >
>> >> > On Mon, Jul 13, 2009 at 8:59 AM, kryptonboy22
>> >> > wrote:
>> >> >
>> >> >> The user wants to multiply it to 24 hrs. But still have a problem
>> in
>> >> date
>> >> >> subtraction.
>> >> >> (Alarm End Date - Alarm Start Date ) well this one still not giving
>> >> the
>> >> >> right output even without multiplying it to 24
>> >> >>
>> >> >> http://www.nabble.com/file/p24456541/rx.jpg
>> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >> >> Frank Caruso-2 wrote:
>> >> >> >
>> >> >> > If you are trying to Run something when the difference is greater
>> >> than
>> >> >> 24
>> >> >> > hours try this:
>> >> >> >
>> >> >> > (Alarm End Date - Alarm Start Date) >= (60*60*24)
>> >> >> >
>> >> >> > This will Run if End Date - Start date is greater than 24 hours
>> (1
>> >> >> day).
>> >> >> >
>> >> >> > 60 seconds * 60 minutes * 24 hours  = total number of seconds in
>> 1
>> >> day
>> >> >> > (86400).
>> >> >> >
>> >> >> > All datetime fields are stored as the number of seconds since
>> >> 1/1/1970.
>> >> >> > On Mon, Jul 13, 2009 at 8:35 AM, kryptonboy22
>> >> >> > wrote:
>> >> >> >
>> >> >> >> Im a newbie in Remedy. Im having a hard time with Date/Time
>> >> formula.
>> >> >> Can
>> >> >> >> any
>> >> >> >> one help me with this formula. Cant get the right output
>> >> >> >>
>> >> >> >>
>> >> >> >> (Alarm End Date - Alarm Start Date) * 24 hours
>> >> >> >>
>> >> >> >> Thanks alot guys!
>> >> >> >> --
>> >> >> >> View this message in context:
>> >> >> >>
>> >> >>
>> >>
>> http://www.nabble.com/BMC-Remedy%3A-Subtract-Date-Time-tp24455900p24455900.html
>> >> >> >> Sent from the ARS (Action Request System) mailing list archive
>> at
>> >> >> >> Nabble.com.
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >>
>> >>
>> ___
>> >> >> >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> >> >> >> Platinum
>> >> >> >>
>> >> Sponsor:rmisoluti...@verizon.net <
>> sponsor%3armisoluti...@verizon.net 
>> ><
>> >>
>> sponsor%3armisoluti...@verizon.net<
>> sponsor%253armisoluti...@verizon.net
>> >
>> >> ><
>> >> >>
>> >>
>> sponsor%3armisoluti...@verizon.net
>> 
>> ><
>> >>
>> sponsor%253armisoluti...@verizon.net
>> 
>> >
>> >> >
>> >> >> >ARSlist:
>> >> >> >> "Where the Answers Are"
>> >> >> >>
>> >> >> >
>> >> >> >
>> >> >>
>> >>
>> ___
>> >> >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> >> >> > Platinum
>> >> >>
>> Sponsor:rmisoluti...@veriz

Re: BMC Remedy: Subtract Date/Time

[Frank Caruso]

Sorry. I cannot view the image in the URL provided.

On Mon, Jul 13, 2009 at 10:03 AM, kryptonboy22 wrote:

> Yah! But how can i show the output like the one in the image?
> I tried the one you gave me but i have to change a bit cause im getting an
> error
>
> I tried this one but yet the output didn't change.
> $PROCESS$ @@:Application-Bus-Time2-Diff "Alarm Start Date" "Alarm End Date"
>
> Heres the output:
> http://www.nabble.com/file/p24457053/rx2.jpg
>
> Anyway Frank big thanks!
>
>
>
> Frank Caruso-2 wrote:
> >
> > There are numerous ways to calculate the difference between two datetime
> > fields as well as numerous formats for the output. I would suggest you
> > read
> > the PDF on Workflow Objects, specifically the section that deals with
> > Business Time calculations. There are several commands that can calculate
> > the difference between two datetime values.
> >
> > In short, what you want to do is run the following in a set fields action
> > on
> > gain focus:
> >
> > $PROCESS$ @@:Application-Bus-Time2-Diff "Alarm Start Date" "Alarm End
> > Date"
> >
> > This will return the difference in seconds.
> >
> >
> >
> > On Mon, Jul 13, 2009 at 9:11 AM, kryptonboy22
> > wrote:
> >
> >> The users want a new field which can compute the given formula when
> >> (Alarm
> >> End Date ) field was supplied by a date.
> >>
> >> Formula:  (Alarm End Date - Alarm Start Date) * 24
> >>
> >> So i created a new field named Alarm duration, which can show the output
> >> for
> >> the said formula.
> >> I used Active link upon lost focus of (Alarm End Date) field and when
> >> date
> >> is supplied.
> >>
> >> See image
> >> http://www.nabble.com/file/p24456669/rx.jpg
> >>
> >> Thanks for the help. Im not good at this!
> >>
> >>
> >> Frank Caruso-2 wrote:
> >> >
> >> > Please explain exactly what you are trying accomplish so the
> >> appropriate
> >> > solution can be provided.
> >> >
> >> >
> >> > On Mon, Jul 13, 2009 at 8:59 AM, kryptonboy22
> >> > wrote:
> >> >
> >> >> The user wants to multiply it to 24 hrs. But still have a problem in
> >> date
> >> >> subtraction.
> >> >> (Alarm End Date - Alarm Start Date ) well this one still not giving
> >> the
> >> >> right output even without multiplying it to 24
> >> >>
> >> >> http://www.nabble.com/file/p24456541/rx.jpg
> >> >>
> >> >>
> >> >>
> >> >>
> >> >>
> >> >> Frank Caruso-2 wrote:
> >> >> >
> >> >> > If you are trying to Run something when the difference is greater
> >> than
> >> >> 24
> >> >> > hours try this:
> >> >> >
> >> >> > (Alarm End Date - Alarm Start Date) >= (60*60*24)
> >> >> >
> >> >> > This will Run if End Date - Start date is greater than 24 hours (1
> >> >> day).
> >> >> >
> >> >> > 60 seconds * 60 minutes * 24 hours  = total number of seconds in 1
> >> day
> >> >> > (86400).
> >> >> >
> >> >> > All datetime fields are stored as the number of seconds since
> >> 1/1/1970.
> >> >> > On Mon, Jul 13, 2009 at 8:35 AM, kryptonboy22
> >> >> > wrote:
> >> >> >
> >> >> >> Im a newbie in Remedy. Im having a hard time with Date/Time
> >> formula.
> >> >> Can
> >> >> >> any
> >> >> >> one help me with this formula. Cant get the right output
> >> >> >>
> >> >> >>
> >> >> >> (Alarm End Date - Alarm Start Date) * 24 hours
> >> >> >>
> >> >> >> Thanks alot guys!
> >> >> >> --
> >> >> >> View this message in context:
> >> >> >>
> >> >>
> >>
> http://www.nabble.com/BMC-Remedy%3A-Subtract-Date-Time-tp24455900p24455900.html
> >> >> >> Sent from the ARS (Action Request System) mailing list archive at
> >> >> >> Nabble.com.
> >> >> >>
> >> >> >>
> >> >> >>
> >> >>
> >>
> ___
> >> >> >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> >> >> >> Platinum
> >> >> >>
> >> Sponsor:rmisoluti...@verizon.net <
> sponsor%3armisoluti...@verizon.net 
> ><
> >> sponsor%3armisoluti...@verizon.net<
> sponsor%253armisoluti...@verizon.net
> >
> >> ><
> >> >>
> >> sponsor%3armisoluti...@verizon.net
> 
> ><
> >> sponsor%253armisoluti...@verizon.net
> 
> >
> >> >
> >> >> >ARSlist:
> >> >> >> "Where the Answers Are"
> >> >> >>
> >> >> >
> >> >> >
> >> >>
> >>
> ___
> >> >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> >> >> > Platinum
> >> >> Sponsor:rmisoluti...@verizon.net<
> sponsor%3armisoluti...@verizon.net 
> ><
> >> sponsor%3armisoluti...@verizon.net<
> sponsor%253armisoluti...@verizon.net
> >
> >> >ARSlist:
> >> >> "Where the Answers Are"
> >> >> >
> >> >> >
> >> >>
> >> >> --
> >> >> View this message in context:
> >> >>
> >>
> http://www.nabble.com/BMC-Remedy%3A-Subtract-Date-Time-tp24455900p24456541.html
> >> >>  Sent from the ARS (Action Request System) mailing list archive at
> >> >> Nabble.com.
> >> >>
> >> >>
> >> >>
> >>
> ___
> >> >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> >> >> Platinum
> >> >> Sponsor:r

Re: BMC Remedy: Subtract Date/Time

[kryptonboy22]

Yah! But how can i show the output like the one in the image?  
I tried the one you gave me but i have to change a bit cause im getting an
error

I tried this one but yet the output didn't change.
$PROCESS$ @@:Application-Bus-Time2-Diff "Alarm Start Date" "Alarm End Date"

Heres the output:
http://www.nabble.com/file/p24457053/rx2.jpg 

Anyway Frank big thanks!



Frank Caruso-2 wrote:
> 
> There are numerous ways to calculate the difference between two datetime
> fields as well as numerous formats for the output. I would suggest you
> read
> the PDF on Workflow Objects, specifically the section that deals with
> Business Time calculations. There are several commands that can calculate
> the difference between two datetime values.
> 
> In short, what you want to do is run the following in a set fields action
> on
> gain focus:
> 
> $PROCESS$ @@:Application-Bus-Time2-Diff "Alarm Start Date" "Alarm End
> Date"
> 
> This will return the difference in seconds.
> 
> 
> 
> On Mon, Jul 13, 2009 at 9:11 AM, kryptonboy22
> wrote:
> 
>> The users want a new field which can compute the given formula when
>> (Alarm
>> End Date ) field was supplied by a date.
>>
>> Formula:  (Alarm End Date - Alarm Start Date) * 24
>>
>> So i created a new field named Alarm duration, which can show the output
>> for
>> the said formula.
>> I used Active link upon lost focus of (Alarm End Date) field and when
>> date
>> is supplied.
>>
>> See image
>> http://www.nabble.com/file/p24456669/rx.jpg
>>
>> Thanks for the help. Im not good at this!
>>
>>
>> Frank Caruso-2 wrote:
>> >
>> > Please explain exactly what you are trying accomplish so the
>> appropriate
>> > solution can be provided.
>> >
>> >
>> > On Mon, Jul 13, 2009 at 8:59 AM, kryptonboy22
>> > wrote:
>> >
>> >> The user wants to multiply it to 24 hrs. But still have a problem in
>> date
>> >> subtraction.
>> >> (Alarm End Date - Alarm Start Date ) well this one still not giving
>> the
>> >> right output even without multiplying it to 24
>> >>
>> >> http://www.nabble.com/file/p24456541/rx.jpg
>> >>
>> >>
>> >>
>> >>
>> >>
>> >> Frank Caruso-2 wrote:
>> >> >
>> >> > If you are trying to Run something when the difference is greater
>> than
>> >> 24
>> >> > hours try this:
>> >> >
>> >> > (Alarm End Date - Alarm Start Date) >= (60*60*24)
>> >> >
>> >> > This will Run if End Date - Start date is greater than 24 hours (1
>> >> day).
>> >> >
>> >> > 60 seconds * 60 minutes * 24 hours  = total number of seconds in 1
>> day
>> >> > (86400).
>> >> >
>> >> > All datetime fields are stored as the number of seconds since
>> 1/1/1970.
>> >> > On Mon, Jul 13, 2009 at 8:35 AM, kryptonboy22
>> >> > wrote:
>> >> >
>> >> >> Im a newbie in Remedy. Im having a hard time with Date/Time
>> formula.
>> >> Can
>> >> >> any
>> >> >> one help me with this formula. Cant get the right output
>> >> >>
>> >> >>
>> >> >> (Alarm End Date - Alarm Start Date) * 24 hours
>> >> >>
>> >> >> Thanks alot guys!
>> >> >> --
>> >> >> View this message in context:
>> >> >>
>> >>
>> http://www.nabble.com/BMC-Remedy%3A-Subtract-Date-Time-tp24455900p24455900.html
>> >> >> Sent from the ARS (Action Request System) mailing list archive at
>> >> >> Nabble.com.
>> >> >>
>> >> >>
>> >> >>
>> >>
>> ___
>> >> >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> >> >> Platinum
>> >> >>
>> Sponsor:rmisoluti...@verizon.net<
>> sponsor%3armisoluti...@verizon.net 
>> ><
>> >>
>> sponsor%3armisoluti...@verizon.net<
>> sponsor%253armisoluti...@verizon.net
>> >
>> >> >ARSlist:
>> >> >> "Where the Answers Are"
>> >> >>
>> >> >
>> >> >
>> >>
>> ___
>> >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> >> > Platinum
>> >> Sponsor:rmisoluti...@verizon.net <
>> sponsor%3armisoluti...@verizon.net 
>> >ARSlist:
>> >> "Where the Answers Are"
>> >> >
>> >> >
>> >>
>> >> --
>> >> View this message in context:
>> >>
>> http://www.nabble.com/BMC-Remedy%3A-Subtract-Date-Time-tp24455900p24456541.html
>> >>  Sent from the ARS (Action Request System) mailing list archive at
>> >> Nabble.com.
>> >>
>> >>
>> >>
>> ___
>> >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> >> Platinum
>> >> Sponsor:rmisoluti...@verizon.net <
>> sponsor%3armisoluti...@verizon.net 
>> >ARSlist:
>> >> "Where the Answers Are"
>> >>
>> >
>> >
>> ___
>> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> > Platinum
>> Sponsor:rmisoluti...@verizon.netARSlist:
>> "Where the Answers Are"
>> >
>> >
>>
>> --
>> View this message in context:
>> http://www.nabble.com/BMC-Remedy%3A-Subtract-Date-Time-tp24455900p24456669.html
>>  Sent from the ARS (Action Request System) mailing list archive at
>> Nabble.com.
>>
>>
>> _