java compatibility with ARSystem 7.5
** hello, 1- I am not a java expert 2- we plan to install remedy 7 on a linux box 3- in the Matrix for the java support they say minimum requirement is jdk 1.5.0_12 4- on the Sun site they say "2SE 5.0 is in its Java Technology End of Life (EOL) transition period. The EOL transition period began April 8th, 2008 and will complete October 30th, 2009, when J2SE 5.0 will have reached its End of Service Life (EOSL)." Is that to say from October 30th 2009 Remedy will not support jdk 1.5.0_12? and why is jdk mentioned anyway? I would thought jdk was for development I would have better understood jvm or jre ... I have now this concern because when we tried to install remedy 7 we got a java error message and the installer crashed any idea/thoughts/help? thanks SR _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
Re: Unable to connect to secondry host in tnsnames.ora
Hi Conny and others, In the tnsnames.ora we missed out (FAILOVER=on). So now it does identify the secondry host if primary is down BUT ARS is behaving weird after this. When the ARS is restarted and it finds primary down and then it does connect to the secondry database and the application works fine. Now we restart the ARS again, it still detects that on primary database there is no connection, it jumps to secondry db and the AR server gets up and running. Now when the user tries to log in, it just doesn't connect and after almost 2 mins of trying to set server port (at the login screen) it errors out with ARERR[93] Database timeout We restart the AR server once again and everything works well. So every second restart of ARS is leading to database timeout. Any ideas, as what might be wrong. *I have been banging my head on this since last 7 hours* Regards Ankur On Tue, Jul 21, 2009 at 6:09 PM, Conny Martinconny.mar...@t-systems.com wrote: Ankur, IMHO your oracle listener isn't configured properly. Try to stop the listener on .230 after switch. Kind Regards Conny -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Ankur Gulati Gesendet: Dienstag, 21. Juli 2009 14:00 An: arslist@ARSLIST.ORG Betreff: Unable to connect to secondry host in tnsnames.ora Hi Listers, We are setting up the our ARS solution using Server group with two Database servers in Active and Standby mode using Data guard. In the application server, the tnsnames.ora has an entry with two hosts(primary and secondary) connected with the same service name. Below is the txt from tnsnames.ora test = (DESCRIPTION = (ADDRESS_LIST= (ADDRESS = (PROTOCOL = TCP)(HOST = x.x.x.230 )(PORT = 1521)) (ADDRESS = (PROTOCOL = TCP)(HOST = x.x.x.231 )(PORT = 1521)) ) (CONNECT_DATA = (SERVICE_NAME = abc) ) ) Now when the primary host (.230) is active, the application runs fine. The moment we switch off the primary database (.230)and mount the secondary one. The application shuts down. It gives Unable to connect to Database error. In the tnsnames.ora on the application server, when we make the primary HOST as 231 and secondary as 230, it again runs fine. Why ARS Application does not connect to the secondary address automatically? What can be the solution to this? ARS 7.1 patch 4 on Solaris 10 Oracle 10g on Red hat Linux Regards Ankur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Open Spaces ITSM Recruitment in London - BMC ITSM Opportunities in Scandinavia
Hi there all, it's Ross here from Open Spaces ITSM Recruitment in London yet again, I am urgently looking for experienced BMC Remedy ITSM 7 Consultants for a long term project in Sweden. The positions are based in Stockholm and involve implementing the full ITSM 7 suite. I’m after 3 or 4 experienced Consultants and 3 or 4 relatively inexperienced ones. Any Swedish language skills would be a bonus, you must have eligibility to work in Sweden. The rates will be €60.00 per hour for experienced ITSM gurus, and €40.00 to €50.00 per hour for less experienced semi-gurus. The job details are: The candidate should be able to effectively multi-task in a fast paced, technical environment. He/She will be responsible for interacting with various areas of the IT department and other Business Units to ensure high level of service offering delivery for our internal and users. The candidate will work in a team alongside other experienced BMC Remedy developers and architects. Our company uses out of the box Remedy applications as well as large scale custom applications to support both internal and external customers. This person will be required to facilitate analysis needs and requirements analysis, document functional specifications and design documents and complete development work in a controlled change and release management environment. Being part of a rotating on-call support process may be required as well. ESSENTIAL SKILLS AND QUALIFICATIONS · 2 to 3 years experience as a Remedy Action Request System Developer · Experience and strong knowledge with BMC Remedy ITSM 7.x is required · Demonstrated capability to innovate solutions meet customer needs with expanded thinking · Able to leverage their development experience to find unique methods to meet the evolving business needs of a growing company · Experience in analysis, design, development and end-to-end management of medium to large-scale applications · Experience required with functional documentation creation, training material development, use of standard project management practices and creation and execution of testing scripts/methodologies · Demonstrated ability to communicate clearly and effectively (oral and written) · Excellent troubleshooting skills, and ability to learn new tasks · Participation in the On Call rotation with other team members, as well as off-hours maintenance · Strong Customer Service delivery attitude · Ability to work under a support ticket tracking system This position is offered as a long term contract with an initial duration of 3 months to 1 year as this is a very secure, stable and long-term environment. Please let me know if this is of interest or if you know anyone who may be interested. If you recommend someone who I subsequently place, I'll send you a case of Champagne. Best regards Ross McMahon Senior Account Manager For and on behalf of Open Spaces Ltd Tel: +44 (0) 1932 562900 Mob:+44 (0) 7940 329433 Fax: +44 (0) 1932 567160 EMail: r...@openspaces.co.uk www.openspaces.co.uk -- View this message in context: http://n2.nabble.com/Open-Spaces-ITSM-Recruitment-in-London---BMC-ITSM-Opportunities-in-Scandinavia-tp3302322p3302322.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Open Spaces ITSM Recruitment in London - BMC ITSM Opportunities in the UK
Hi there, it's Ross here from Open Spaces ITSM Recruitment in London. A new role has just come in that may be of interest to you, I am currently looking for 2 experienced BMC Remedy ITSM Consultants for a permanent role at a major Global Systems Integrator. You can be based anywhere in Europe, the role will cover the whole of Europe with work 60% in the UK, 30% France and 10% Germany, Poland etc. Expect a salary of €60-€80k with a benefits package of approx + 19%. Here are the full details: ·Develop service management solutions based around the BMC ITSM application ·Take lead solution architect role ·Be a recognised expert on ITSM deployment ·Build industry leading, deliverable and profitable solutions that are closely aligned with the client’s objectives and culture, supported by clear sales messages, centred on the ITSM module set ·Support the sales team in the pre-qualification process ·Evaluate customer requirements and translate them into operational services Essential Skills: ·Two years exposure to the ITSM application (incident, problem, change, asset and SLM) ·Understanding of the capabilities of the standard ITSM application ·10 years delivering service management solutions ·ITIL Certification to Manager level Desirable Skills: ·French language skills ·RAC Certification from BMC .Able to work in the EU unrestricted If this is of interest, please contact me ASA, if you're not but know of any other Remedy or ITSM people that are looking please let me know, and if I don’t know them and place them I’ll be sending you a case of Champagne. Speak soon and best regards Ross McMahon Senior Account Manager For and on behalf of Open Spaces Ltd Tel: +44 (0) 1932 562900 Mob: +44 (0) 7940 329433 Fax: +44 (0) 1932 567160 EMail: r...@openspaces.co.uk www.openspaces.co.uk -- View this message in context: http://n2.nabble.com/Open-Spaces-ITSM-Recruitment-in-London---BMC-ITSM-Opportunities-in-the-UK-tp3302328p3302328.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Open Spaces ITSM Recruitment in London - BMC ITSM Opportunities in the UK
It's Ross here from Open Spaces ITSM Recruitment in London yet again. I am also looking for a UK security cleared BMC Remedy ITSM Support Specialist. Responsible for the continued design, upgrade and configuration of a service oriented and ITIL aligned BMC Remedy V7.x solution. The individual will own and deliver a solution that facilitates and is aligned with a core set of ITIL based infrastructure processes, e.g. Incident, Problem, Change, Asset etc ? The Remedy components form part of a larger service management solution using numerous BMC products such as Service and Event Impact management, Atrium CMDB 2.x, Performance Assurance, Performance Manager, Portal, TM ART and Impact Solutions. The role requires that the applicant integrates effectively and seamlessly with other members/projects/work streams within the overall service management programme. At least 3 years demonstrable hands on experience in the support of the design, installation and upgrade, configuration and operation of BMC software's Remedy product set, this must include recent and valid experience with V7.x and preferably within a highly secure environment. Demonstrable support and implementation experience with Remedy components such as Remedy AR/Service Desk, Dashboards, Remedy Change Mgt, Remedy Asset Mgt, Remedy Flashboards, Remedy Migrator, BMC Service Level Mgt, Remedy EIE, Atrium etc? Experience and understanding of Remedy data integrity and security aspects. Demonstrable achievements in Remedy solution integration and enhancement with Service Desk functions. Demonstrable achievements with aligning and complementing people and ITIL processes with Remedy technology. Understanding of Remedy database architectures and schemas. Demonstrable experience working in highly secure and logically/physically hardened environments. High-level of ITIL awareness Excellent interpersonal skills, with the ability to communicate at all levels* Ability to operate effectively within a highly pressurised environment and to tight deadlines Self motivated Ability to act on own initiative and take ownership of tasks and deliverables. The successful applicant will either carry current SC Clearance or would be eligible to apply for such. Best regards Ross McMahon Senior Account Manager For and on behalf of Open Spaces Ltd Tel: +44 (0) 1932 562900 Mob: +44 (0) 7940 329433 Fax: +44 (0) 1932 567160 EMail: r...@openspaces.co.uk www.openspaces.co.uk -- View this message in context: http://n2.nabble.com/Open-Spaces-ITSM-Recruitment-in-London---BMC-ITSM-Opportunities-in-the-UK-tp3302362p3302362.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: generating report using multiple forms
Hi, I can able to generate reports using multiple forms. But the thing is, Report is not at all executing QUALIFICATION criteria which ever i set in the qualification. Please look into the following image where i wrote condition like 'RequestID' = $\NULL$. But irrespective to this qualification criteria, it is displaying all the records which is there in join form( For reference please see the following image). http://www.nabble.com/file/p24604274/Qualification.jpg and In the above image, there is quote like, ENTER A QUALIFICATION TO BE USED WHEN THE REPORT IS RUN EXTERNAL TO WORKFLOW Can anyone explain in which case it will be execute the qualification while generating reports. Best Regards, Krishna B Frank Caruso-2 wrote: Create a join form between form 1 and form 2. Join them by using the same qualification that you used in the table field. Then you can use Remedy reports to display the records. However, grouping them must be a challenge. I would suggest using a reporting tool such as Crystal. On Wed, Jul 22, 2009 at 7:17 AM, RKVKRKVK krishn...@ilantus.com wrote: Hi, Please look into the following requirement. I have 2 forms where in form1 i have fields and tables( tables are created with the help of form2 fields). If i want to generate report for form1, it is showing only form1 fields except table fields. If i want to generate report including table fields also, What can i do. (OR) How to merge form1 and form2 to generate report. Best Regards, Krishna B -- View this message in context: http://www.nabble.com/generating-report-using-multiple-forms-tp24599831p24599831.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/generating-report-using-multiple-forms-tp24599831p24604274.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Unwanted button core field
Thanks, everyone, for your advice! Since this is in the test system I think I’ll use Axton’s suggestion. When the time comes to move this form into our live system, I’ll export the form definition, then edit out the offending field before importing it into the new system. Thanks again, Dwayne From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shafqat Ayaz Sent: Tuesday, July 21, 2009 4:18 PM To: arslist@ARSLIST.ORG Subject: Re: Unwanted button core field ** How about Axton's approach, and if the form imports back ok then go back delete the form and re-import it? although the problem with that would be the data! you would obviously need to import the data and re-import it as well shafqat --- On Tue, 7/21/09, Joe DeSouza joe_rem...@yahoo.com wrote: From: Joe DeSouza joe_rem...@yahoo.com Subject: Re: Unwanted button core field To: arslist@ARSLIST.ORG Date: Tuesday, July 21, 2009, 4:31 PM ** This would be an interesting approach but MAY not work if while deleting the unmatched field, it recognizes the field that it is attempting to delete as a core field.. The same goes with changing field ID's using archgid.. may not work with fields having a core field ID.. but would be interesting to try and use it. Joe From: Axton axton.gr...@gmail.com To: arslist@ARSLIST.ORG Sent: Tuesday, July 21, 2009 11:06:33 AM Subject: Re: Unwanted button core field ** Try exporting a def, removing the fld from the def, then reimporint over the form, deleting unmatched fields. Axton On Tue, Jul 21, 2009 at 10:03 AM, marti...@jmu.edu/mc/compose?to=marti...@jmu.edu marti...@jmu.edu/mc/compose?to=marti...@jmu.edu wrote: ** Dear List, I have a form with a button field with a Field ID of 54. I have no idea how it got there, but I can’t delete it because it is a “Core” field. Most of the time it lays there and doesn’t cause any problem. But if I try to copy my form to a new form (Save Form As) I get: “Field ID is in the core field range but is not recognized : (54)(ARERR 404)” How can I get rid of the ~...@!@# thing? Dwayne Martin James Madison University _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_
Web Services question
I am new to web services and have a question. We have a vendor who has a different Help Desk application and wants us to send data from our HPD:HelpDesk form to their server through a web service. After reading the documentation I see that Remedy can consume and publish web services but I do not see a way for remedy to send data to an external web service. Does this have to be accomplished outside of remedy like through .net, or java? Any help or guidance would be appreciated. Environment: Windows 2003 server SQL2000 Remedy server 7.1 patch 3 ITSM 6.0 Thanks, Joelie J Dudley | Application Developer 3 PA Office of Administration Bureau of IT Services Solutions 555 Walnut Street, 7th Floor | Harrisburg, PA 17101 Phone: 717.772.8143 | Fax: 717.772.8121 E-mail: jodud...@state.pa.us www.oa.state.pa.ushttp://www.oa.state.pa.us/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Approval Issue
Hi Manoj, I remember this is an issue with ITSM. Incidentally what is the version you are using? Best Regards, Uday Joshi Delivery Manager - BSM Tech Support Technology Infrastructure Services - BSM Unit --- Wipro Technologies, Hinjewadi, Pune 411057, India Tel: +91 20 39133324 | VOIP 8549314 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of manoj jain Sent: Thursday, July 16, 2009 15:05 To: arslist@ARSLIST.ORG Subject: Approval Issue ** Hi Remedians, I have stucked in very strange problem. In change management for implementation phase some times approvers getting 1 notification sometimes 2notifications sometimes 3 notification so i am getting what exactly the problem. Please guide me. Thanks regards, Manoj Jain _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Web Services question
Use filter to consume the external web service. -Original Message- From: Agency Enterprise Help Desk [ra-enterprisehelpd...@state.pa.us] Date: 07/22/2009 08:52 AM To: arslist@ARSLIST.ORG Subject: Re: Web Services question ** I am new to web services and have a question. We have a vendor who has a different Help Desk application and wants us to send data from our HPD:HelpDesk form to their server through a web service. After reading the documentation I see that Remedy can consume and publish web services but I do not see a way for remedy to send data to an external web service. Does this have to be accomplished outside of remedy like through .net, or java? Any help or guidance would be appreciated. Environment: Windows 2003 server SQL2000 Remedy server 7.1 patch 3 ITSM 6.0 Thanks, Joelie J Dudley | Application Developer 3 PA Office of Administration Bureau of IT Services Solutions 555 Walnut Street, 7th Floor | Harrisburg, PA 17101 Phone: 717.772.8143 | Fax: 717.772.8121 E-mail: jodud...@state.pa.us www.oa.state.pa.us _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARS 6.3 p20 on SunOS 5.9: memory leak? What patch do you use?
Hi Rick, Sorry to jump in. Interested to know what kind of parameters you are hinting at? I have couple of issues where Unix machine is freezing intermittently and another where only AR User (in pockets) is experiencing slow response but not on Web browser. Thanks in advance. Best Regards, Uday Joshi Delivery Manager - BSM Tech Support Technology Infrastructure Services - BSM Unit --- Wipro Technologies, Hinjewadi, Pune 411057, India Tel: +91 20 39133324 | VOIP 8549314 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, July 21, 2009 21:45 To: arslist@ARSLIST.ORG Subject: Re: ARS 6.3 p20 on SunOS 5.9: memory leak? What patch do you use? Can you have your Windows guys change the runtime parameters of AR User on Vista to run in XP mode? I wonder if that might address the problem. Rick -Original Message- From: Rabi Tripathi ars_l...@yahoo.com Date: Tue, 21 Jul 2009 09:07:51 To: arslist@ARSLIST.ORG Subject: Re: ARS 6.3 p20 on SunOS 5.9: memory leak? What patch do you use? Shyam, Upgrade is on the list, but not right away. I am considering going to the highest patch for 6.3, patch 25. Different question: does anybody have Remedy user 6.3 (patch 20) running in Windows vista against ARS 6.3 patch 20? In Solaris? Another question: What is the first version of Remedy User that supports Vista? And is anybody using it against 6.3 server? Fun stuff: I just found out that our helpdesk switched from Windows XP to Vista roughly around the time the issue started. They hacked the installer to have it install on Vista. I had no clue. So one theory is that a memory leak in arserverd was triggered by 6.3 clients running in Vista instead of Windows XP?? Sounds weird, but I don't know how else to explain it. Solaris patches were applied on the server, but I am still trying to find out details. And this just in: arserverd is now using 1.2 GB of memory, up from 0.540 GB yesterday. Our monitoring data isn't process specific, so I can't be sure, but looks like it was a gradual increase over night as it was pretty constant until late afternoon yesterday during my manual checks. --- On Mon, 7/20/09, Shyam Attavar atta...@sbcglobal.net wrote: From: Shyam Attavar atta...@sbcglobal.net Subject: Re: ARS 6.3 p20 on SunOS 5.9: memory leak? What patch do you use? To: arslist@ARSLIST.ORG Date: Monday, July 20, 2009, 5:17 PM Rabi, This probably does not answer your question, but do you have the option to upgrade AR System itself? -- Shyam Rabi Tripathi ars_l...@yahoo.com wrote in message news:679304.2979...@web65404.mail.ac4.yahoo.com... Hi all, If you have a stable installation of ARS 6.3 on Solaris, I would like to know what ARS patch you have and what is your Solaris version/patch. The story is that our ARS server (HelpDesk 5.x app, 20-40 users at a time) was running fine for 6 months or so. Suddenly last Thu, arserverd started using 50% more memory (2.5 GB), more than the installed RAM (2 GB). Resulted in a lot of swapping and sporadic general slowness. Next day server completely froze for half an hour, without apparent reason and then came back fine. The only Remedy error that was logged 15 mins after freeze was: Dispatch : Timeout during database query -- consider using more specific search criteria to narrow the results, and retry the operat ion (tamarind) ARERR - 94 It seems to be a symptom, not the cause. DBAs swear there is nothing at their end. tnsping from arserver to db did show 370ms as opposed to the usual 10 ms. It's being attributed to issue at the remedy box. Apart from the above, nothing remarkable in logs anywhere in Remedy, OS or database (Oracle 9.x on separate machine). That night, we rebooted the machine. ARS came back to using just 350 MB memory and all was fine. Two days later suddenly jumped to using 550 MB. Somehow, I lost the filter, db, api log of that period. Today arserverd memory use seems to be stable, though overall memory consumption in the box is slowly trending up. A few users have reported general slowness at times. I am trying to analyze detailed Remedy logs for slowness and also trying to figure out which process is causing the upward trend in box's memory use (it's not arserverd). Also considering going to the highest patch, 25. It seems our administrators applied solaris patches at various times recently. I don't have detailed info, but something there might have interacted with some issue in ARS. Back to the question, I would like to know any experience regarding stability of anybody else using 6.3 on Solaris. Thanks. ARs 6.3 p20 SunOS 5.9 Oracle 9.2 on a separate Sun box. HelpDesk 5.x app
Re: Web Services question
You can call an external web service from ARS through Filters. Create a filter then choose Set Fields as an Action. From there select WEB SERVICE from the Read Value to Field From selection box. There is a good deal of documentaiton on this as well. On Wed, Jul 22, 2009 at 3:56 PM, Atul Vohra a...@protechsoftwareinc.comwrote: Use filter to consume the external web service. -Original Message- From: Agency Enterprise Help Desk [ra-enterprisehelpd...@state.pa.us] Date: 07/22/2009 08:52 AM To: arslist@ARSLIST.ORG Subject: Re: Web Services question ** I am new to web services and have a question. We have a vendor who has a different Help Desk application and wants us to send data from our HPD:HelpDesk form to their server through a web service. After reading the documentation I see that Remedy can consume and publish web services but I do not see a way for remedy to send data to an external web service. Does this have to be accomplished outside of remedy like through .net, or java? Any help or guidance would be appreciated. Environment: Windows 2003 server SQL2000 Remedy server 7.1 patch 3 ITSM 6.0 Thanks, Joelie J Dudley | Application Developer 3 PA Office of Administration Bureau of IT Services Solutions 555 Walnut Street, 7th Floor | Harrisburg, PA 17101 Phone: 717.772.8143 | Fax: 717.772.8121 E-mail: jodud...@state.pa.us www.oa.state.pa.us _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Web Services question
Hello Readers, Consume an external WS. Use the external WS to sent de ID generated when a new ticket is created in the HPD:HelpDesk. The external WS will generate an event that consume an WS build on HPD:HelpDesk with the new ID. Daniel From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Agency Enterprise Help Desk Sent: Wednesday, July 22, 2009 3:43 PM To: arslist@ARSLIST.ORG Subject: Web Services question ** I am new to web services and have a question. We have a vendor who has a different Help Desk application and wants us to send data from our HPD:HelpDesk form to their server through a web service. After reading the documentation I see that Remedy can consume and publish web services but I do not see a way for remedy to send data to an external web service. Does this have to be accomplished outside of remedy like through .net, or java? Any help or guidance would be appreciated. Environment: Windows 2003 server SQL2000 Remedy server 7.1 patch 3 ITSM 6.0 Thanks, Joelie J Dudley | Application Developer 3 PA Office of Administration Bureau of IT Services Solutions 555 Walnut Street, 7th Floor | Harrisburg, PA 17101 Phone: 717.772.8143 | Fax: 717.772.8121 E-mail: jodud...@state.pa.us www.oa.state.pa.ushttp://www.oa.state.pa.us/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ *DISCLAIMER* The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful. Orange Romania S.A. is neither liable for the proper, complete transmission of the information contained in this communication nor any delay in its receipt. *END OF DISCLAIMER* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Approval Issue
If the approver, Owner, Requester are same then sending duplicate notifications to same person. You need check whether they are same or individual before sending notifications. If they are same then notify only once. Thanks, Sreeni On Thu, Jul 16, 2009 at 3:05 PM, manoj jain manoj.jain4...@gmail.comwrote: ** Hi Remedians, I have stucked in very strange problem. In change management for implementation phase some times approvers getting 1 notification sometimes 2notifications sometimes 3 notification so i am getting what exactly the problem. Please guide me. Thanks regards, Manoj Jain _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Web Services question
Joelie, Since you said you were new to WebServices WebServices 101: Basically what is going on is a client (consumer) is sending an XML file to a server (publisher) via HTTP(s). So in short... the client always sends an XML file to the server and the server always returns an XML file to the client. (Well, at least when things work according to the standard definition of what a web service is. :) There is always room for bugs. And sometimes even room for bugs in Jello. :) ) However, there are other implementation details for you and the other company to understand too. For example: A) Will your company be the only one sending data (triggered by something happening internal to your company) to the other company? If so then they need to publish a WebService and you need to call it (consume it) when needed. * You need to ask them for a WSDL (Web Service Definition Language) file for the WebService. Interestingly you can make a WebService without creating a WSDL file. So the Definition is optional. :) Really it is a formatted file that allows other programs to understand the WebService and really has nothing (directly) to do with the function of the WebService. However in recent years developers can create the WSDL first, then have a program build the WebService from the WSDL too. So it is kind of chicken with optional egg problem. Also, BMC does not support the full Web Service standard. So there are some restrictions on what features the remote Web Service can have too. (Mostly these are small things, but you might bump into them so I will just mention it in passing.) Your ARS server will need to have network access to the web server(s) that the other company is publishing their Web Service through too. B) Will they ever be sending updates back to you when something happens on their end of this process? If so then you also need to publish a WebService for them to be able to call when they need to. If you need this case... Remedy makes it very easy for you to create the ARS WebService Object. (and auto creates the WSDL for you too) You would need to have a Mid-Tier that is accessible from the remote company. The remote company will need a Remedy username/password to consume your WebService too. ( You may need to arm wrestle with your ARS license agreement on the legal effects of mapping an external companies application [and by proxy some unknown to you number of people] to one account in ARS. ) C) Will there be any times that either end of this conversation will be unavailable? If so then you may need to be a bit more complicated to prevent your users from being blocked by the other end of the conversation not being there to have the conversation. (and maybe deal with the ideas of: fail-retry, retry, ..., retry the N'th time, give up and tell someone) FWIW: ARS v7.1 has a new feature (Filter Error Handling) that can help with this too. Feel free to ask about more details as you come across them. There are many people on the ARSList who have experience with Remedy WebServices. I am sure someone can help. :) -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Jul 22, 2009 at 8:42 AM, Agency Enterprise Help Deskra-enterprisehelpd...@state.pa.us wrote: ** I am new to web services and have a question. We have a vendor who has a different Help Desk application and wants us to send data from our HPD:HelpDesk form to their server through a web service. After reading the documentation I see that Remedy can consume and publish web services but I do not see a way for remedy to send data to an external web service. Does this have to be accomplished outside of remedy like through .net, or java? Any help or guidance would be appreciated. Environment: Windows 2003 server SQL2000 Remedy server 7.1 patch 3 ITSM 6.0 Thanks, Joelie J Dudley | Application Developer 3 PA Office of Administration Bureau of IT Services Solutions 555 Walnut Street, 7th Floor | Harrisburg, PA 17101 Phone: 717.772.8143 | Fax: 717.772.8121 E-mail: jodud...@state.pa.us www.oa.state.pa.us ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Open Spaces ITSM Recruitment in London - BMC ITSM Opportunities in the UK
Hi Ross, Is this the job you were going to put my CV in for at CapGemini? If it is has there been any response? If it isn't can I be considered for it? Best regards Brian Brian Bishop Goldstag Consultants Ltd tel: +44 (0)7973 746832 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of remedypeople Sent: 22 July 2009 11:42 To: arslist@ARSLIST.ORG Subject: Open Spaces ITSM Recruitment in London - BMC ITSM Opportunities in the UK Hi there, it's Ross here from Open Spaces ITSM Recruitment in London. A new role has just come in that may be of interest to you, I am currently looking for 2 experienced BMC Remedy ITSM Consultants for a permanent role at a major Global Systems Integrator. You can be based anywhere in Europe, the role will cover the whole of Europe with work 60% in the UK, 30% France and 10% Germany, Poland etc. Expect a salary of 60-80k with a benefits package of approx + 19%. Here are the full details: Develop service management solutions based around the BMC ITSM application Take lead solution architect role Be a recognised expert on ITSM deployment Build industry leading, deliverable and profitable solutions that are closely aligned with the clients objectives and culture, supported by clear sales messages, centred on the ITSM module set Support the sales team in the pre-qualification process Evaluate customer requirements and translate them into operational services Essential Skills: Two years exposure to the ITSM application (incident, problem, change, asset and SLM) Understanding of the capabilities of the standard ITSM application 10 years delivering service management solutions ITIL Certification to Manager level Desirable Skills: French language skills RAC Certification from BMC .Able to work in the EU unrestricted If this is of interest, please contact me ASA, if you're not but know of any other Remedy or ITSM people that are looking please let me know, and if I dont know them and place them Ill be sending you a case of Champagne. Speak soon and best regards Ross McMahon Senior Account Manager For and on behalf of Open Spaces Ltd Tel: +44 (0) 1932 562900 Mob: +44 (0) 7940 329433 Fax: +44 (0) 1932 567160 EMail: r...@openspaces.co.uk www.openspaces.co.uk -- View this message in context: http://n2.nabble.com/Open-Spaces-ITSM-Recruitment-in-London---BMC-ITSM-Opportunities-in-the-UK-tp3302328p3302328.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Checked by AVG - www.avg.com Version: 8.5.375 / Virus Database: 270.13.22/2253 - Release Date: 07/21/09 18:02:00 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Approval Issue
Hi Uday, I am using itsm 7.0.1 Thanks regards, Manoj Jain On Wed, Jul 22, 2009 at 6:24 PM, Uday Joshi uday.jo...@wipro.com wrote: ** Hi Manoj, I remember this is an issue with ITSM. Incidentally what is the version you are using? Best Regards, Uday Joshi Delivery Manager - BSM Tech Support Technology Infrastructure Services - BSM Unit --- *Wipro Technologies,* Hinjewadi, Pune 411057, India Tel: +91 20 39133324 | VOIP 8549314 *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *manoj jain *Sent:* Thursday, July 16, 2009 15:05 *To:* arslist@ARSLIST.ORG *Subject:* Approval Issue ** Hi Remedians, I have stucked in very strange problem. In change management for implementation phase some times approvers getting 1 notification sometimes 2notifications sometimes 3 notification so i am getting what exactly the problem. Please guide me. Thanks regards, Manoj Jain _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ *Please do not print this email unless it is absolutely necessary. * The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Unwanted button core field
Let me know if it works. I threw the idea out there, but I am not sure if that will bypass the hooks. Axton On Wed, Jul 22, 2009 at 7:27 AM, marti...@jmu.edu marti...@jmu.edu wrote: Thanks, everyone, for your advice! Since this is in the test system I think I’ll use Axton’s suggestion. When the time comes to move this form into our live system, I’ll export the form definition, then edit out the offending field before importing it into the new system. Thanks again, Dwayne *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Shafqat Ayaz *Sent:* Tuesday, July 21, 2009 4:18 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Unwanted button core field ** How about Axton's approach, and if the form imports back ok then go back delete the form and re-import it? although the problem with that would be the data! you would obviously need to import the data and re-import it as well shafqat --- On *Tue, 7/21/09, Joe DeSouza joe_rem...@yahoo.com* wrote: From: Joe DeSouza joe_rem...@yahoo.com Subject: Re: Unwanted button core field To: arslist@ARSLIST.ORG Date: Tuesday, July 21, 2009, 4:31 PM ** This would be an interesting approach but MAY not work if while deleting the unmatched field, it recognizes the field that it is attempting to delete as a core field.. The same goes with changing field ID's using archgid.. may not work with fields having a core field ID.. but would be interesting to try and use it. Joe -- *From:* Axton axton.gr...@gmail.com *To:* arslist@ARSLIST.ORG *Sent:* Tuesday, July 21, 2009 11:06:33 AM *Subject:* Re: Unwanted button core field ** Try exporting a def, removing the fld from the def, then reimporint over the form, deleting unmatched fields. Axton On Tue, Jul 21, 2009 at 10:03 AM, marti...@jmu.eduhttp://mc/compose?to=marti...@jmu.edu marti...@jmu.edu http://mc/compose?to=marti...@jmu.edu wrote: ** Dear List, I have a form with a button field with a Field ID of 54. I have no idea how it got there, but I can’t delete it because it is a “Core” field. Most of the time it lays there and doesn’t cause any problem. But if I try to copy my form to a new form (Save Form As) I get: “Field ID is in the core field range but is not recognized : (54)(ARERR 404)” How can I get rid of the ~...@!@# thing? Dwayne Martin James Madison University _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: java compatibility with ARSystem 7.5
Is that to say from October 30th 2009 Remedy will not support jdk 1.5.0_12? Supported versions of AR System would continue to be supported on the existing Java 5.0, but any issues found that related to a defect or limitation of J2SE 5.0 could not be escalated back to Sun Microsystems (or Oracle, in the future) for collaberative diagnosis and/or resolution for J2SE 5.0. As with all cases like this, resolving any issues within AR System caused directly by an issue with Java 5.0 would become discretionary on the part of BMC. In other words, if something works properly on Java 6.0, but not Java 5.0, BMC may choose to recommend moving to Java 6.0 to address that particular situation. Also note that while the free Java SE 5.0 is EoL, Sun will continue to support Java 5.0 through their Java SE for Business offering (http://www.sun.com/software/javaseforbusiness/index.jsp) which has up to 15 years of support per release family. So Sun does expect to continue support for the Java 5.0 code base, just not through the J2SE 5.0 product. It would be my tentative expectation that once Java 7 is released (which, I believe, is scheduled for mid-to-late-2010), the version of AR System released after that date would have Java 6.0 as a minimum version. That's been the general trend of BMC products - supporting the current version and one back at the time of an AR System release. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Remedy Maniac [remedy.man...@googlemail.com] Sent: Wednesday, July 22, 2009 12:50 AM To: arslist@ARSLIST.ORG Subject: java compatibility with ARSystem 7.5 ** hello, 1- I am not a java expert 2- we plan to install remedy 7 on a linux box 3- in the Matrix for the java support they say minimum requirement is jdk 1.5.0_12 4- on the Sun site they say 2SE 5.0 is in its Java Technology End of Life (EOL) transition period. The EOL transition period began April 8th, 2008 and will complete October 30th, 2009, when J2SE 5.0 will have reached its End of Service Life (EOSL). Is that to say from October 30th 2009 Remedy will not support jdk 1.5.0_12? and why is jdk mentioned anyway? I would thought jdk was for development I would have better understood jvm or jre ... I have now this concern because when we tried to install remedy 7 we got a java error message and the installer crashed any idea/thoughts/help? thanks SR _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Web Services question
Thanks everyone this has been very helpful. I will let you know if, let me say, WHEN :) I will need more assistance!! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Wednesday, July 22, 2009 9:30 AM To: arslist@ARSLIST.ORG Subject: Re: Web Services question Joelie, Since you said you were new to WebServices WebServices 101: Basically what is going on is a client (consumer) is sending an XML file to a server (publisher) via HTTP(s). So in short... the client always sends an XML file to the server and the server always returns an XML file to the client. (Well, at least when things work according to the standard definition of what a web service is. :) There is always room for bugs. And sometimes even room for bugs in Jello. :) ) However, there are other implementation details for you and the other company to understand too. For example: A) Will your company be the only one sending data (triggered by something happening internal to your company) to the other company? If so then they need to publish a WebService and you need to call it (consume it) when needed. * You need to ask them for a WSDL (Web Service Definition Language) file for the WebService. Interestingly you can make a WebService without creating a WSDL file. So the Definition is optional. :) Really it is a formatted file that allows other programs to understand the WebService and really has nothing (directly) to do with the function of the WebService. However in recent years developers can create the WSDL first, then have a program build the WebService from the WSDL too. So it is kind of chicken with optional egg problem. Also, BMC does not support the full Web Service standard. So there are some restrictions on what features the remote Web Service can have too. (Mostly these are small things, but you might bump into them so I will just mention it in passing.) Your ARS server will need to have network access to the web server(s) that the other company is publishing their Web Service through too. B) Will they ever be sending updates back to you when something happens on their end of this process? If so then you also need to publish a WebService for them to be able to call when they need to. If you need this case... Remedy makes it very easy for you to create the ARS WebService Object. (and auto creates the WSDL for you too) You would need to have a Mid-Tier that is accessible from the remote company. The remote company will need a Remedy username/password to consume your WebService too. ( You may need to arm wrestle with your ARS license agreement on the legal effects of mapping an external companies application [and by proxy some unknown to you number of people] to one account in ARS. ) C) Will there be any times that either end of this conversation will be unavailable? If so then you may need to be a bit more complicated to prevent your users from being blocked by the other end of the conversation not being there to have the conversation. (and maybe deal with the ideas of: fail-retry, retry, ..., retry the N'th time, give up and tell someone) FWIW: ARS v7.1 has a new feature (Filter Error Handling) that can help with this too. Feel free to ask about more details as you come across them. There are many people on the ARSList who have experience with Remedy WebServices. I am sure someone can help. :) -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Jul 22, 2009 at 8:42 AM, Agency Enterprise Help Deskra-enterprisehelpd...@state.pa.us wrote: ** I am new to web services and have a question. We have a vendor who has a different Help Desk application and wants us to send data from our HPD:HelpDesk form to their server through a web service. After reading the documentation I see that Remedy can consume and publish web services but I do not see a way for remedy to send data to an external web service. Does this have to be accomplished outside of remedy like through .net, or java? Any help or guidance would be appreciated. Environment: Windows 2003 server SQL2000 Remedy server 7.1 patch 3 ITSM 6.0 Thanks, Joelie J Dudley | Application Developer 3 PA Office of Administration Bureau of IT Services Solutions 555 Walnut Street, 7th Floor | Harrisburg, PA 17101 Phone: 717.772.8143 | Fax: 717.772.8121 E-mail: jodud...@state.pa.us www.oa.state.pa.us ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Job: Sr. Remedy Admin - Maryland - 6 month contract to hire
List, This will go quickly. I need US Citizen Admins not Developers. If you are a developer that can do admin work send me a resume focused on admin versus development. My client has stated several times... I do not want to see developer resumes. Call with Questions. This position requires a candidate be a US Citizen and clearable to a DOE Q. Please note this position is for an Administrator. Candidates with mostly developer experience will not be considered. This position requires a Bachelor's degree (in Computer Science, Management Information Systems, Computer Science/Engineering, Computer Information Systems, or a related field) or equivalent, and 7+ years of related experience. Senior Remedy Systems Administrator U.S. Citizenship Required - Active Security Clearance Preferred Germantown, MD Description: * Administration of Remedy 7.x Action Request System * Administration of Remedy 7.x ITSM suite applications (Incident, Change, Problem, Asset Management, Knowledge Mgmt, SLM, SRM) * Administration (creation, modification, and archival) of company, support group, location, and other foundation data elements. * Troubleshoot software hardware problems, and identify, implement, document system fixes. * Analyze Remedy system performance and implement improvements as necessary. * Participate in formal software development activities including CMMI certification. * Adhere to all relevant team development standards and methodologies * B.S./B.A. in Information Systems, Computer Science, related field, or equivalent work experience Platforms: ORACLE/Sun Solaris Other Remedy Tools: Remedy Migrator/Data Management Mid-Tier ARS Administration on ITSM Modules Respectfully, Joshua Kitchen Recruiter Kforce Federal Staffing 937.449.1749 office Great People = Great Results(r) Confidentiality Notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
What's the difference between a Remedy Administrator and a Remedy Developer?
I'm going to open up a HUGE can of worms today, just because I can. I keep seeing these hiring requests come in for Administrators OR Developers but not both, and every time I do, I think What the Heck? I've been doing software development and administration for better than a decade now, and devoted more than eight years of that time to Remedy, and I'm still not certain which skills fall into which bucket. So just for giggles, I'll start a list, and the rest of you add onto it. Jennifer Meyer ADMINISTRATOR SKILLS Server Administration Database Administration Install the AR System on the Server Install the Applications on the Server Troubleshoot the Installations and Re-Install (Inevitably) Configure the Applications Import Data to the Applications System Performance and Tuning DEVELOPER SKILLS Requirements Analysis and Design of proposed workflow changes Modify existing applications using the Remedy Administrator Tool Create new forms and workflow using the Remedy Administrator Tool Test, Test, and Test form and workflow changes Documentation (IMHO underrated and underperformed) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Apache Tomcat Memory Pool
I did flush the Mid-tier. Restarted the tomcat services. deleted the temporary internet files from the webbrowser. We have ARSystem v.7.1, ITSM 7.1 no patches. Recently upgraded to Mid-Tier 7.1 patch 7. Tomcat 5.5.25 Tomcat does not crash at all. But, somehow when we are trying to access the in-house built application through mid-tier I'm getting thiss HTTP 500 status message as shown in the previous posting. Thanks for your response, J -- View this message in context: http://www.nabble.com/Apache-Tomcat-Memory-Pool-tp21815259p24609631.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: What's the difference between a Remedy Administrator and a Remedy Developer?
I have always considered Administration the use of the User tool to manage Data within the existing application, Development being the Install/Setup/Change of applications -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, July 22, 2009 10:13 AM To: arslist@ARSLIST.ORG Subject: What's the difference between a Remedy Administrator and a Remedy Developer? I'm going to open up a HUGE can of worms today, just because I can. I keep seeing these hiring requests come in for Administrators OR Developers but not both, and every time I do, I think What the Heck? I've been doing software development and administration for better than a decade now, and devoted more than eight years of that time to Remedy, and I'm still not certain which skills fall into which bucket. So just for giggles, I'll start a list, and the rest of you add onto it. Jennifer Meyer ADMINISTRATOR SKILLS Server Administration Database Administration Install the AR System on the Server Install the Applications on the Server Troubleshoot the Installations and Re-Install (Inevitably) Configure the Applications Import Data to the Applications System Performance and Tuning DEVELOPER SKILLS Requirements Analysis and Design of proposed workflow changes Modify existing applications using the Remedy Administrator Tool Create new forms and workflow using the Remedy Administrator Tool Test, Test, and Test form and workflow changes Documentation (IMHO underrated and underperformed) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: What's the difference between a Remedy Administrator and a Remedy Developer?
This is how BMC defines it on the education page at http://www.bmc.com/education/learning-paths/lp-ars.html Role Responsibility Administrators * Maintain and configure the BMC Remedy AR System server * Modify existing workflow or build additional workflow on a limited basis Developers * Design, test, deploy, and troubleshoot BMC Remedy AR System applications as determined by the assessed needs of a business Managers * Oversee the usage and implementation of BMC Remedy AR System applications, as well as those that use the solution * Functional manager, line-of-business manager, or supervisor FYI Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, July 22, 2009 12:31 PM To: arslist@ARSLIST.ORG Subject: Re: What's the difference between a Remedy Administrator and a Remedy Developer? I have always considered Administration the use of the User tool to manage Data within the existing application, Development being the Install/Setup/Change of applications -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, July 22, 2009 10:13 AM To: arslist@ARSLIST.ORG Subject: What's the difference between a Remedy Administrator and a Remedy Developer? I'm going to open up a HUGE can of worms today, just because I can. I keep seeing these hiring requests come in for Administrators OR Developers but not both, and every time I do, I think What the Heck? I've been doing software development and administration for better than a decade now, and devoted more than eight years of that time to Remedy, and I'm still not certain which skills fall into which bucket. So just for giggles, I'll start a list, and the rest of you add onto it. Jennifer Meyer ADMINISTRATOR SKILLS Server Administration Database Administration Install the AR System on the Server Install the Applications on the Server Troubleshoot the Installations and Re-Install (Inevitably) Configure the Applications Import Data to the Applications System Performance and Tuning DEVELOPER SKILLS Requirements Analysis and Design of proposed workflow changes Modify existing applications using the Remedy Administrator Tool Create new forms and workflow using the Remedy Administrator Tool Test, Test, and Test form and workflow changes Documentation (IMHO underrated and underperformed) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: What's the difference between a Remedy Administrator and a Remedy Developer?
At the risk of sounding flippant. Q. What's the difference between Administrators and Developers? A. Around 2+ years of experience? No - but seriously - a developer I think would get pretty bored of the general day-to-day administrative/administrator type tasks - and Recruiters who specify have a very good reason for specifying... staff retention That's my 0.02 (enter your currency here) Cheers Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark Sent: 22 July 2009 17:42 To: arslist@ARSLIST.ORG Subject: Re: What's the difference between a Remedy Administrator and a Remedy Developer? This is how BMC defines it on the education page at http://www.bmc.com/educ= ation/learning-paths/lp-ars.html Role Responsibility Administrators * Maintain and configure the BMC Remedy AR System server * Modify existing workflow or build additional workflow on a limited basis Developers * Design, test, deploy, and troubleshoot BMC Remedy AR System ap= plications as determined by the assessed needs of a business Managers * Oversee the usage and implementation of BMC Remedy AR System app= lications, as well as those that use the solution * Functional manager, line-of-business manager, or supervisor FYI Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslis= T.ORG] On Behalf Of LJ Longwing Sent: Wednesday, July 22, 2009 12:31 PM To: arslist@ARSLIST.ORG Subject: Re: What's the difference between a Remedy Administrator and a Rem= edy Developer? I have always considered Administration the use of the User tool to manage Data within the existing application, Development being the Install/Setup/Change of applications -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, July 22, 2009 10:13 AM To: arslist@ARSLIST.ORG Subject: What's the difference between a Remedy Administrator and a Remedy Developer? I'm going to open up a HUGE can of worms today, just because I can. I keep seeing these hiring requests come in for Administrators OR Developers but not both, and every time I do, I think What the Heck? I've been doing software development and administration for better than a decade now, and devoted more than eight years of that time to Remedy, and I'm still not certain which skills fall into which bucket. So just for giggles, I'll start a list, and the rest of you add onto it. Jennifer Meyer ADMINISTRATOR SKILLS Server Administration Database Administration Install the AR System on the Server Install the Applications on the Server Troubleshoot the Installations and Re-Install (Inevitably) Configure the Applications Import Data to the Applications System Performance and Tuning DEVELOPER SKILLS Requirements Analysis and Design of proposed workflow changes Modify existing applications using the Remedy Administrator Tool Create new forms and workflow using the Remedy Administrator Tool Test, Test, and Test form and workflow changes Documentation (IMHO underrated and underperformed) ___= _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___= UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are This e-mail is the property of NaviSite, Inc. It is intended only for the p= erson or entity to which it is addressed and may contain information that i= s privileged, confidential, or otherwise protected from disclosure. Distrib= ution or copying of this e-mail, or the information contained herein, to an= yone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: What's the difference between a Remedy Administrator and a Remedy Developer?
I would generally agree with what everyone else says, but I put it in the following way: If you are talking about a shop that builds custom applications, a Remedy developer is someone that can do everything the Remedy administrator role requires, plus development work and have a better understanding of log files and other aspects of AR System that an administrator may not know. When it comes to ITSM, the previous idea is thrown out the window, as there are multiple levels of administrators (e.g. application vs. ar system administration) and development is generally much harder so you can customize ITSM without breaking things. As a result, being a Remedy Developer should include subcategories for ARS Developer and ITSM Developer. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, July 22, 2009 11:13 AM To: arslist@ARSLIST.ORG Subject: What's the difference between a Remedy Administrator and a Remedy Developer? I'm going to open up a HUGE can of worms today, just because I can. I keep seeing these hiring requests come in for Administrators OR Developers but not both, and every time I do, I think What the Heck? I've been doing software development and administration for better than a decade now, and devoted more than eight years of that time to Remedy, and I'm still not certain which skills fall into which bucket. So just for giggles, I'll start a list, and the rest of you add onto it. Jennifer Meyer ADMINISTRATOR SKILLS Server Administration Database Administration Install the AR System on the Server Install the Applications on the Server Troubleshoot the Installations and Re-Install (Inevitably) Configure the Applications Import Data to the Applications System Performance and Tuning DEVELOPER SKILLS Requirements Analysis and Design of proposed workflow changes Modify existing applications using the Remedy Administrator Tool Create new forms and workflow using the Remedy Administrator Tool Test, Test, and Test form and workflow changes Documentation (IMHO underrated and underperformed) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Stuck - need help generating zero-call report
Hi Listers ~ management has asked me to provide a report listing all products / versions that have not been referenced in Incidents within a specified date range. I've tried creating several outer-joins as follows: Product and Model/Version outer join (FRB:ProductVersionLookup): Primary - PCT:Product Catalog Secondary - PCT:Product Model/Version Criteria - $Product ID$ = 'Product ID' * Not all products have corresponding version data Product, Model/Version and Incident outer join: Primary - FRB:ProductVersionLookup (1st join) Secondary - HPD:Help Desk Criteria - $Product Name$ = 'Product Name' One of the problems I'm running into is that for many Incidents, the Version information is not provided but since my first join form joins based on product ID, there is no entry for NULL versions so these obviously would not be output in the Crystal Report. Aside from requiring version information, I'm assuming I have to bypass the version information in the report? I've also thought that maybe a Crystal Report on the PCT:Product Catalog form with a sub-report of the Incidents (suppressing those with a count = 1) would work but I wanted to see if I could squeeze the version information in there as well... Any ideas? Thank you in advance. Windows Server 2003 SQL Server 2005 7.1.00 Patch 002 AR Server, MT, Admin, Client 7.0.03 Patch 006 Service Desk Asset Management Laurie Muhlethaler First Republic Bank Remedy Developer / Administrator 415.364.4436 -- The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This message cannot be guaranteed to be secure or error-free. First Republic Bank and its related entities do not take responsibility for, or accept time-sensitive instructions sent by email including orders, funds transfer instructions or stop payments on checks. All instructions of this nature must be handled by direct communication, not email. We reserve the right to monitor and review the content of all email communications sent or received. Emails sent to or from this address may be stored in accordance with regulatory requirements. First Republic Bank is a Division of Merrill Lynch Bank Trust Co., FSB ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Apache Tomcat Memory Pool
The Operating System would also help as Windows has some very different possibilities than Solaris/HP/Linux Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of remedydon Sent: Wednesday, July 22, 2009 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: Apache Tomcat Memory Pool I did flush the Mid-tier. Restarted the tomcat services. deleted the temporary internet files from the web browser. We have ARSystem v.7.1, ITSM 7.1 no patches. Recently upgraded to Mid-Tier 7.1 patch 7. Tomcat 5.5.25 Tomcat does not crash at all. But, somehow when we are trying to access the in-house built application through mid-tier I'm getting this HTTP 500 status message as shown in the previous posting. Thanks for your response, J -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, July 21, 2009 11:46 PM To: arslist@ARSLIST.ORG Subject: Re: Apache Tomcat Memory Pool Did you flush your Mid-Tier cache would be the first obvious question to ask?? Secondly it would be good to know what versions of your AR Server and Mid-Tier you are dealing with. Joe -Original Message- From: remedydon mrohinikanth2...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, July 22, 2009 12:02:50 AM Subject: Re: Apache Tomcat Memory Pool Hi, I did change the java pool sizes min = 1024 and max = 1536 (BMC recommended). tomcat is not crashing. I'm able to access all the out of the box applications (Helpdesk, Change module, requestor console, etc) but the custom built application which throws the HTTP 500 error (generic error) as follows. java.lang.NullPointerException at com.remedy.arsys.goat.field.GoatField.addToOutputNotes(Unknown Source) at com.remedy.arsys.goat.field.FieldGraph$Node.recurAddToOutputNotes(Unknown Source) at com.remedy.arsys.goat.field.FieldGraph$Node.recurAddToOutputNotes(Unknown Source) at com.remedy.arsys.goat.field.FieldGraph$Node.access$1200(Unknown Source) at com.remedy.arsys.goat.field.FieldGraph.instantiateFields(Unknown Source) at com.remedy.arsys.goat.field.FieldGraph.getHTMLData(Unknown Source) at com.remedy.arsys.goat.field.FieldGraph.transmitHTML(Unknown Source) at com.remedy.arsys.stubs.FormServlet.requestDispatch(Unknown Source) at com.remedy.arsys.stubs.FormServlet.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:710) at javax.servlet.http.HttpServlet.service(HttpServlet.java:803) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:174) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:151) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874) at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665) at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528) at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689) at java.lang.Thread.run(Thread.java:595) - Servlet.service() for servlet FormServlet threw exception Appreciate your response, J ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Stuck - need help generating zero-call report
We use SQL to get our data out of the product catalog because of the pains you mentioned. Off the top of my head - doesn't meet your model/version or date requirement... might want to add the tier info... select product_name from pct_product_catalog minus select distinct product_name from hpd_help_desk hth, Tony From: Muhlethaler, Laurie lmuhletha...@firstrepublic.com To: arslist@ARSLIST.ORG Date: 07/22/2009 12:13 PM Subject: Stuck - need help generating zero-call report Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Hi Listers ~ management has asked me to provide a report listing all products / versions that have not been referenced in Incidents within a specified date range. I?ve tried creating several outer-joins as follows: Product and Model/Version outer join (FRB:ProductVersionLookup): Primary - PCT:Product Catalog Secondary - PCT:Product Model/Version Criteria ? $Product ID$ = ?Product ID? * Not all products have corresponding version data Product, Model/Version and Incident outer join: Primary - FRB:ProductVersionLookup (1st join) Secondary ? HPD:Help Desk Criteria ? $Product Name$ = ?Product Name? One of the problems I?m running into is that for many Incidents, the Version information is not provided but since my first join form joins based on product ID, there is no entry for NULL versions so these obviously would not be output in the Crystal Report. Aside from requiring version information, I?m assuming I have to bypass the version information in the report? I?ve also thought that maybe a Crystal Report on the PCT:Product Catalog form with a sub-report of the Incidents (suppressing those with a count = 1) would work but I wanted to see if I could squeeze the version information in there as well? Any ideas? Thank you in advance. Windows Server 2003 SQL Server 2005 7.1.00 Patch 002 AR Server, MT, Admin, Client 7.0.03 Patch 006 Service Desk Asset Management Laurie Muhlethaler First Republic Bank Remedy Developer / Administrator 415.364.4436 The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This message cannot be guaranteed to be secure or error-free. First Republic Bank and its related entities do not take responsibility for, or accept time-sensitive instructions sent by email including orders, funds transfer instructions or stop payments on checks. All instructions of this nature must be handled by direct communication, not email. We reserve the right to monitor and review the content of all email communications sent or received. Emails sent to or from this address may be stored in accordance with regulatory requirements. First Republic Bank is a Division of Merrill Lynch Bank Trust Co., FSB _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. image/jpeg
Re: What's the difference between a Remedy Administrator and a Remedy Developer?
The most important point. What does the job pay. -Original Message- From: Benedetto Cantatore bcant...@emerginghealthit.com To: arslist@ARSLIST.ORG Sent: Wed, Jul 22, 2009 2:43 pm Subject: Re: What's the difference between a Remedy Administrator and a Remedy Developer? ** I think Shawn defined it best.? I have administrators that work for me, well on their way to being developers, but I wouldn't classify them as a developers... yet.? Myself, I develop, but I still add groups, users, categories and all the other fun stuff that makes our jobs so much fun.? So a lot of crossover on job activities. ? ? Ben Cantatore Remedy Manager (914) 457-6209 ? Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 shawn.pier...@sug.com 07/22/09 12:56 PM I would generally agree with what everyone else says, but I put it in the following way: If you are talking about a shop that builds custom applications, a Remedy developer is someone that can do everything the Remedy administrator role requires, plus development work and have a better understanding of log files and other aspects of AR System that an administrator may not know. When it comes to ITSM, the previous idea is thrown out the window, as there are multiple levels of administrators (e.g. application vs. ar system administration) and development is generally much harder so you can customize ITSM without breaking things.? As a result, being a Remedy Developer should include subcategories for ARS Developer and ITSM Developer. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, July 22, 2009 11:13 AM To: arslist@ARSLIST.ORG Subject: What's the difference between a Remedy Administrator and a Remedy Developer? I'm going to open up a HUGE can of worms today, just because I can.? I keep seeing these hiring requests come in for Administrators OR Developers but not both, and every time I do, I think What the Heck? I've been doing software development and administration for better than a decade now, and devoted more than eight years of that time to Remedy, and I'm still not certain which skills fall into which bucket. So just for giggles, I'll start a list, and the rest of you add onto it. Jennifer Meyer ADMINISTRATOR SKILLS Server Administration Database Administration Install the AR System on the Server Install the Applications on the Server Troubleshoot the Installations and Re-Install (Inevitably) Configure the Applications Import Data to the Applications System Performance and Tuning DEVELOPER SKILLS Requirements Analysis and Design of proposed workflow changes Modify existing applications using the Remedy Administrator Tool Create new forms and workflow using the Remedy Administrator Tool Test, Test, and Test form and workflow changes Documentation (IMHO underrated and underperformed) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: What's the difference between a Remedy Administrator and a Remedy Developer?
Don't forget Remedy Engineer! Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Wednesday, July 22, 2009 2:47 PM To: arslist@ARSLIST.ORG Subject: Re: What's the difference between a Remedy Administrator and a Remedy Developer? ** The most important point. What does the job pay. -Original Message- From: Benedetto Cantatore bcant...@emerginghealthit.com To: arslist@ARSLIST.ORG Sent: Wed, Jul 22, 2009 2:43 pm Subject: Re: What's the difference between a Remedy Administrator and a Remedy Developer? ** I think Shawn defined it best. I have administrators that work for me, well on their way to being developers, but I wouldn't classify them as a developers... yet. Myself, I develop, but I still add groups, users, categories and all the other fun stuff that makes our jobs so much fun. So a lot of crossover on job activities. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 shawn.pier...@sug.com 07/22/09 12:56 PM I would generally agree with what everyone else says, but I put it in the following way: If you are talking about a shop that builds custom applications, a Remedy developer is someone that can do everything the Remedy administrator role requires, plus development work and have a better understanding of log files and other aspects of AR System that an administrator may not know. When it comes to ITSM, the previous idea is thrown out the window, as there are multiple levels of administrators (e.g. application vs. ar system administration) and development is generally much harder so you can customize ITSM without breaking things. As a result, being a Remedy Developer should include subcategories for ARS Developer and ITSM Developer. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, July 22, 2009 11:13 AM To: arslist@ARSLIST.ORG Subject: What's the difference between a Remedy Administrator and a Remedy Developer? I'm going to open up a HUGE can of worms today, just because I can. I keep seeing these hiring requests come in for Administrators OR Developers but not both, and every time I do, I think What the Heck? I've been doing software development and administration for better than a decade now, and devoted more than eight years of that time to Remedy, and I'm still not certain which skills fall into which bucket. So just for giggles, I'll start a list, and the rest of you add onto it. Jennifer Meyer ADMINISTRATOR SKILLS Server Administration Database Administration Install the AR System on the Server Install the Applications on the Server Troubleshoot the Installations and Re-Install (Inevitably) Configure the Applications Import Data to the Applications System Performance and Tuning DEVELOPER SKILLS Requirements Analysis and Design of proposed workflow changes Modify existing applications using the Remedy Administrator Tool Create new forms and workflow using the Remedy Administrator Tool Test, Test, and Test form and workflow changes Documentation (IMHO underrated and underperformed) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Get ready to win! You could score awesome prizes http://daol.aol.com/sweepstakes?ncid=emlweusdaol0001 all summer long on AOL. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have
Re: ARS 6.3 p20 on SunOS 5.9: memory leak? What patch do you use?
Rabi, Are there any batch processes running that maybe bumping the arserver memory every night? If there are batch processes, are these also using the 6.3 version of the API? Just something to think about... We had a situation where we had to change an integration component (from another application to Remedy) which was built using a different version of the API relative to the version of the AR Server we were running. Once we brought them to the same version of the API as the AR Server, this was no longer an issue... But I would recommend that you plan for an upgrade at the earliest, since 6.3 is probably ending it support sometime soon. Cheers, -- Shyam Rabi Tripathi ars_l...@yahoo.com wrote in message news:580837.10776...@web65403.mail.ac4.yahoo.com... Shyam, Upgrade is on the list, but not right away. I am considering going to the highest patch for 6.3, patch 25. Different question: does anybody have Remedy user 6.3 (patch 20) running in Windows vista against ARS 6.3 patch 20? In Solaris? Another question: What is the first version of Remedy User that supports Vista? And is anybody using it against 6.3 server? Fun stuff: I just found out that our helpdesk switched from Windows XP to Vista roughly around the time the issue started. They hacked the installer to have it install on Vista. I had no clue. So one theory is that a memory leak in arserverd was triggered by 6.3 clients running in Vista instead of Windows XP?? Sounds weird, but I don't know how else to explain it. Solaris patches were applied on the server, but I am still trying to find out details. And this just in: arserverd is now using 1.2 GB of memory, up from 0.540 GB yesterday. Our monitoring data isn't process specific, so I can't be sure, but looks like it was a gradual increase over night as it was pretty constant until late afternoon yesterday during my manual checks. --- On Mon, 7/20/09, Shyam Attavar atta...@sbcglobal.net wrote: From: Shyam Attavar atta...@sbcglobal.net Subject: Re: ARS 6.3 p20 on SunOS 5.9: memory leak? What patch do you use? To: arslist@ARSLIST.ORG Date: Monday, July 20, 2009, 5:17 PM Rabi, This probably does not answer your question, but do you have the option to upgrade AR System itself? -- Shyam Rabi Tripathi ars_l...@yahoo.com wrote in message news:679304.2979...@web65404.mail.ac4.yahoo.com... Hi all, If you have a stable installation of ARS 6.3 on Solaris, I would like to know what ARS patch you have and what is your Solaris version/patch. The story is that our ARS server (HelpDesk 5.x app, 20-40 users at a time) was running fine for 6 months or so. Suddenly last Thu, arserverd started using 50% more memory (2.5 GB), more than the installed RAM (2 GB). Resulted in a lot of swapping and sporadic general slowness. Next day server completely froze for half an hour, without apparent reason and then came back fine. The only Remedy error that was logged 15 mins after freeze was: Dispatch : Timeout during database query -- consider using more specific search criteria to narrow the results, and retry the operat ion (tamarind) ARERR - 94 It seems to be a symptom, not the cause. DBAs swear there is nothing at their end. tnsping from arserver to db did show 370ms as opposed to the usual 10 ms. It's being attributed to issue at the remedy box. Apart from the above, nothing remarkable in logs anywhere in Remedy, OS or database (Oracle 9.x on separate machine). That night, we rebooted the machine. ARS came back to using just 350 MB memory and all was fine. Two days later suddenly jumped to using 550 MB. Somehow, I lost the filter, db, api log of that period. Today arserverd memory use seems to be stable, though overall memory consumption in the box is slowly trending up. A few users have reported general slowness at times. I am trying to analyze detailed Remedy logs for slowness and also trying to figure out which process is causing the upward trend in box's memory use (it's not arserverd). Also considering going to the highest patch, 25. It seems our administrators applied solaris patches at various times recently. I don't have detailed info, but something there might have interacted with some issue in ARS. Back to the question, I would like to know any experience regarding stability of anybody else using 6.3 on Solaris. Thanks. ARs 6.3 p20 SunOS 5.9 Oracle 9.2 on a separate Sun box. HelpDesk 5.x app ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at
Re: generating report using multiple forms
Krishna, You can create a join form b/w form1 and form2 and then generate the report based on the join form. -- Shyam RKVKRKVK krishn...@ilantus.com wrote in message news:24599831.p...@talk.nabble.com... Hi, Please look into the following requirement. I have 2 forms where in form1 i have fields and tables( tables are created with the help of form2 fields). If i want to generate report for form1, it is showing only form1 fields except table fields. If i want to generate report including table fields also, What can i do. (OR) How to merge form1 and form2 to generate report. Best Regards, Krishna B -- View this message in context: http://www.nabble.com/generating-report-using-multiple-forms-tp24599831p2459 9831.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARS 6.3 p20 on SunOS 5.9: memory leak? What patch do you use?
--6.3 is probably ending it support sometime soon. Earlier this year, as soon as 7.5 was released. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shyam Attavar Sent: Wednesday, July 22, 2009 12:55 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 6.3 p20 on SunOS 5.9: memory leak? What patch do you use? Rabi, Are there any batch processes running that maybe bumping the arserver memory every night? If there are batch processes, are these also using the 6.3 version of the API? Just something to think about... We had a situation where we had to change an integration component (from another application to Remedy) which was built using a different version of the API relative to the version of the AR Server we were running. Once we brought them to the same version of the API as the AR Server, this was no longer an issue... But I would recommend that you plan for an upgrade at the earliest, since 6.3 is probably ending it support sometime soon. Cheers, -- Shyam Rabi Tripathi ars_l...@yahoo.com wrote in message news:580837.10776...@web65403.mail.ac4.yahoo.com... Shyam, Upgrade is on the list, but not right away. I am considering going to the highest patch for 6.3, patch 25. Different question: does anybody have Remedy user 6.3 (patch 20) running in Windows vista against ARS 6.3 patch 20? In Solaris? Another question: What is the first version of Remedy User that supports Vista? And is anybody using it against 6.3 server? Fun stuff: I just found out that our helpdesk switched from Windows XP to Vista roughly around the time the issue started. They hacked the installer to have it install on Vista. I had no clue. So one theory is that a memory leak in arserverd was triggered by 6.3 clients running in Vista instead of Windows XP?? Sounds weird, but I don't know how else to explain it. Solaris patches were applied on the server, but I am still trying to find out details. And this just in: arserverd is now using 1.2 GB of memory, up from 0.540 GB yesterday. Our monitoring data isn't process specific, so I can't be sure, but looks like it was a gradual increase over night as it was pretty constant until late afternoon yesterday during my manual checks. --- On Mon, 7/20/09, Shyam Attavar atta...@sbcglobal.net wrote: From: Shyam Attavar atta...@sbcglobal.net Subject: Re: ARS 6.3 p20 on SunOS 5.9: memory leak? What patch do you use? To: arslist@ARSLIST.ORG Date: Monday, July 20, 2009, 5:17 PM Rabi, This probably does not answer your question, but do you have the option to upgrade AR System itself? -- Shyam Rabi Tripathi ars_l...@yahoo.com wrote in message news:679304.2979...@web65404.mail.ac4.yahoo.com... Hi all, If you have a stable installation of ARS 6.3 on Solaris, I would like to know what ARS patch you have and what is your Solaris version/patch. The story is that our ARS server (HelpDesk 5.x app, 20-40 users at a time) was running fine for 6 months or so. Suddenly last Thu, arserverd started using 50% more memory (2.5 GB), more than the installed RAM (2 GB). Resulted in a lot of swapping and sporadic general slowness. Next day server completely froze for half an hour, without apparent reason and then came back fine. The only Remedy error that was logged 15 mins after freeze was: Dispatch : Timeout during database query -- consider using more specific search criteria to narrow the results, and retry the operat ion (tamarind) ARERR - 94 It seems to be a symptom, not the cause. DBAs swear there is nothing at their end. tnsping from arserver to db did show 370ms as opposed to the usual 10 ms. It's being attributed to issue at the remedy box. Apart from the above, nothing remarkable in logs anywhere in Remedy, OS or database (Oracle 9.x on separate machine). That night, we rebooted the machine. ARS came back to using just 350 MB memory and all was fine. Two days later suddenly jumped to using 550 MB. Somehow, I lost the filter, db, api log of that period. Today arserverd memory use seems to be stable, though overall memory consumption in the box is slowly trending up. A few users have reported general slowness at times. I am trying to analyze detailed Remedy logs for slowness and also trying to figure out which process is causing the upward trend in box's memory use (it's not arserverd). Also considering going to the highest patch, 25. It seems our administrators applied solaris patches at various times recently. I don't have detailed info, but something there might have interacted with some issue in ARS. Back to the question, I would like to know any experience regarding stability of anybody else using 6.3 on Solaris. Thanks. ARs 6.3 p20 SunOS 5.9 Oracle 9.2 on a separate Sun box. HelpDesk 5.x app
Re: What's the difference between a Remedy Administrator and a Remedy Developer?
Or Remedy Architect -- you know, the guy who looks over your shoulder and says, You're doing it wrong. --Tim From: Chowdhury, Tauf tauf.chowdh...@frx.com To: arslist@ARSLIST.ORG Sent: Wednesday, July 22, 2009 2:55:08 PM Subject: Re: [ARSLIST] What's the difference between a Remedy Administrator and a Remedy Developer? ** Don’t forget Remedy Engineer! TaufChowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Wednesday, July 22, 2009 2:47 PM To: arslist@ARSLIST.ORG Subject: Re: What's the difference between a Remedy Administrator and a Remedy Developer? ** The most important point. What does the job pay. -Original Message- From: Benedetto Cantatore bcant...@emerginghealthit.com To: arslist@ARSLIST.ORG Sent: Wed, Jul 22, 2009 2:43 pm Subject: Re: What's the difference between a Remedy Administrator and a Remedy Developer? ** I think Shawn defined it best. I have administrators that work for me, well on their way to being developers, but I wouldn't classify them as a developers... yet. Myself, I develop, but I still add groups, users, categories and all the other fun stuff that makes our jobs so much fun. So a lot of crossover on job activities. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 shawn.pier...@sug.com 07/22/09 12:56 PM I would generally agree with what everyone else says, but I put it in the following way: If you are talking about a shop that builds custom applications, a Remedy developer is someone that can do everything the Remedy administrator role requires, plus development work and have a better understanding of log files and other aspects of AR System that an administrator may not know. When it comes to ITSM, the previous idea is thrown out the window, as there are multiple levels of administrators (e.g. application vs. ar system administration) and development is generally much harder so you can customize ITSM without breaking things. As a result, being a Remedy Developer should include subcategories for ARS Developer and ITSM Developer. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, July 22, 2009 11:13 AM To: arslist@ARSLIST.ORG Subject: What's the difference between a Remedy Administrator and a Remedy Developer? I'm going to open up a HUGE can of worms today, just because I can. I keep seeing these hiring requests come in for Administrators OR Developers but not both, and every time I do, I think What the Heck? I've been doing software development and administration for better than a decade now, and devoted more than eight years of that time to Remedy, and I'm still not certain which skills fall into which bucket. So just for giggles, I'll start a list, and the rest of you add onto it. Jennifer Meyer ADMINISTRATOR SKILLS Server Administration Database Administration Install the AR System on the Server Install the Applications on the Server Troubleshoot the Installations and Re-Install (Inevitably) Configure the Applications Import Data to the Applications System Performance and Tuning DEVELOPER SKILLS Requirements Analysis and Design of proposed workflow changes Modify existing applications using the Remedy Administrator Tool Create new forms and workflow using the Remedy Administrator Tool Test, Test, and Test form and workflow changes Documentation (IMHO underrated and underperformed) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Get ready to win! You could score awesome prizes all summer long on AOL. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby
Re: What's the difference between a Remedy Administrator and a Remedy Developer?
Q: What's the difference between a Remedy Administrator and a Remedy Developer? A: For contract work it's about $50-75/hr ;) William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com Blog, www.williamrentfrow.com 715-410-8156 C -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Wednesday, July 22, 2009 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: What's the difference between a Remedy Administrator and a Remedy Developer? I would generally agree with what everyone else says, but I put it in the following way: If you are talking about a shop that builds custom applications, a Remedy developer is someone that can do everything the Remedy administrator role requires, plus development work and have a better understanding of log files and other aspects of AR System that an administrator may not know. When it comes to ITSM, the previous idea is thrown out the window, as there are multiple levels of administrators (e.g. application vs. ar system administration) and development is generally much harder so you can customize ITSM without breaking things. As a result, being a Remedy Developer should include subcategories for ARS Developer and ITSM Developer. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, July 22, 2009 11:13 AM To: arslist@ARSLIST.ORG Subject: What's the difference between a Remedy Administrator and a Remedy Developer? I'm going to open up a HUGE can of worms today, just because I can. I keep seeing these hiring requests come in for Administrators OR Developers but not both, and every time I do, I think What the Heck? I've been doing software development and administration for better than a decade now, and devoted more than eight years of that time to Remedy, and I'm still not certain which skills fall into which bucket. So just for giggles, I'll start a list, and the rest of you add onto it. Jennifer Meyer ADMINISTRATOR SKILLS Server Administration Database Administration Install the AR System on the Server Install the Applications on the Server Troubleshoot the Installations and Re-Install (Inevitably) Configure the Applications Import Data to the Applications System Performance and Tuning DEVELOPER SKILLS Requirements Analysis and Design of proposed workflow changes Modify existing applications using the Remedy Administrator Tool Create new forms and workflow using the Remedy Administrator Tool Test, Test, and Test form and workflow changes Documentation (IMHO underrated and underperformed) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: What's the difference between a Remedy Administrator and a Remedy Developer?
The same as the difference between a nurse and a doctor.. While a nurse might feel pretty qualified to do what a doctor does, a doctor is has bigger legal boundaries. Consider an AR Administrator as a nurse.. A good AR Administrator may be knowledgeable enough to develop, but its a chance you may have to take if you are willing to let them develop a full fledged home grown application for you.. Joe From: Roger Justice rjust2...@aol.com To: arslist@ARSLIST.ORG Sent: Wednesday, July 22, 2009 2:46:36 PM Subject: Re: What's the difference between a Remedy Administrator and a Remedy Developer? ** The most important point. What does the job pay. -Original Message- From: Benedetto Cantatore bcant...@emerginghealthit.com To: arslist@ARSLIST.ORG Sent: Wed, Jul 22, 2009 2:43 pm Subject: Re: What's the difference between a Remedy Administrator and a Remedy Developer? ** I think Shawn defined it best. I have administrators that work for me, well on their way to being developers, but I wouldn't classify them as a developers... yet. Myself, I develop, but I still add groups, users, categories and all the other fun stuff that makes our jobs so much fun. So a lot of crossover on job activities. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 shawn.pier...@sug.com 07/22/09 12:56 PM I would generally agree with what everyone else says, but I put it in the following way: If you are talking about a shop that builds custom applications, a Remedy developer is someone that can do everything the Remedy administrator role requires, plus development work and have a better understanding of log files and other aspects of AR System that an administrator may not know. When it comes to ITSM, the previous idea is thrown out the window, as there are multiple levels of administrators (e.g. application vs. ar system administration) and development is generally much harder so you can customize ITSM without breaking things. As a result, being a Remedy Developer should include subcategories for ARS Developer and ITSM Developer. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, July 22, 2009 11:13 AM To: arslist@ARSLIST.ORG Subject: What's the difference between a Remedy Administrator and a Remedy Developer? I'm going to open up a HUGE can of worms today, just because I can. I keep seeing these hiring requests come in for Administrators OR Developers but not both, and every time I do, I think What the Heck? I've been doing software development and administration for better than a decade now, and devoted more than eight years of that time to Remedy, and I'm still not certain which skills fall into which bucket. So just for giggles, I'll start a list, and the rest of you add onto it. Jennifer Meyer ADMINISTRATOR SKILLS Server Administration Database Administration Install the AR System on the Server Install the Applications on the Server Troubleshoot the Installations and Re-Install (Inevitably) Configure the Applications Import Data to the Applications System Performance and Tuning DEVELOPER SKILLS Requirements Analysis and Design of proposed workflow changes Modify existing applications using the Remedy Administrator Tool Create new forms and workflow using the Remedy Administrator Tool Test, Test, and Test form and workflow changes Documentation (IMHO underrated and underperformed) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Trying to use BackChannel (AR Mid-Tier v7.0)
Thanks, I got the tip to use WebServices from another source as well (coincidentally including a perl script written you your good self). I have set up a request in soapUI and am getting a response back with an incident number (below), but no ticket is created and there is no error to say what the problem might be (not much better than BackChannel??) I'm attaching the request as well. soapenv:Envelope xmlns:soapenv=http://schemas.xmlsoap.org/soap/envelope/; xmlns:xsd=http://www.w3.org/2001/XMLSchema; xmlns:xsi=http://www.w3.org/2001/XMLSchema-instance; soapenv:Body ns1:HelpDesk_Submit_ServiceResponse xmlns=urn:HPD_IncidentInterface_Create_WS xmlns:ns1=urn:HPD_IncidentInterface_Create_WS ns1:Incident_NumberINC00127815/ns1:Incident_Number /ns1:HelpDesk_Submit_ServiceResponse /soapenv:Body /soapenv:Envelope Carey Matthew Black wrote: Mark, If the goal is: to robotically create incidents when required then why not use WebServices as the interface or use the ARS API as the interface? I think the BackChannel is internal to the Mid-Tier and as such is not only not supported (by itself) but also undocumented. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Tue, Jul 21, 2009 at 12:07 PM, John Sundbergjohn.sundb...@kineticdata.com wrote: You might want to consider http://www.kineticdata.com/Products/KineticLink.html. Free/opensource -- similar concept to backchannel. -John On Jul 20, 2009, at 8:21 PM, grenadaguy wrote: Greetings all, I'm trying to write a couple of scripts which use wget (from a Linux box) to robotically create incidents when required. I feel this could be useful in my environment to ease the transition from my internal-only customers currently sending requests by e-mail, also to facilitate the creation of regular maintenance tasks. While these may be features supported in some Remedy configurations I am not in full administrative control of the system we use and such features are not likely to be enabled for my use. So far I am able to duplicate a case having captured the backchannel messages from doing it manually, i.e. sent by the browser when accessing http://server ip/arsys/BackChannel/. Logging in and maintaining session cookies using wget seem to work fine for this - the real work seems to be done by the backchannel access. The only modification to the original POSTed message as sent by the browser is a new incident number and a related Id. When I try and adjust the obvious parameters in the backchannel SetEntryList message to actually generate a new incident (user, title, notes) I'm getting the response Message not found. I have no idea what this error means nor what the implied problem is with my POST data for it not to be accepted. I'd be happy to post my script in full if anyone is inclined to look at it in detail. I've not been able to find any documentation on backchannel, only vague references, but then I don't have a support id with access to the full documentation (presumably someone in the company where I work does). I just need to know enough to adjust any other parameters which need adjusting for backchannel to accept my POST data. Reference is made to backchannel in the documentation for the Borland SilkPerformer product so presumably what I'm trying to do is one of the things backchannel was designed for (i.e. to bypass the user interface). Anyone with backchannel experience, please help. Thanks Mark -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are http://www.nabble.com/file/p24613686/soaprem.txt soaprem.txt -- View this message in context: http://www.nabble.com/Trying-to-use-BackChannel-%28AR-Mid-Tier-v7.0%29-tp24579862p24613686.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: What's the difference between a Remedy Administrator and a Remedy Developer?
Hi Jennifer, I would not make server administration and database administration required skills sets for a Remedy administrator. Server administration (specially HP-UX, AIX, Solaris and Linux) is already vast and complex enough, specially if you add network administration to it. Windows server and network administration is not trivial either, specially when done properly. There are a lot of yahoos out there that think they are Windows admins, but when push comes to shove, they don't know much... Same with database administration. Any seasoned Oracle, DB2 or SQL Server admins can attest that they have their hands full with regular database administration (not development), and good DBAs are always hard to find. The way I would state this, is to be knowledgeable enough about server administration, as it pertains to your Remedy environment, to be able to intelligently interface with the server admin team to properly install ARS and the ITSM applications and monitor the Remedy processes. Same with the database: the Remedy admin should have enough database knowledge, as it pertains to his/her Remedy environment, to be able to have an intelligent conversation with your DBA to properly tune the database, define backup schedules and recovery targets (expectations), database failover mechanisms, replication to remote sites, etc, etc Of course recruiters will try to find an expert in all these areas, such as Solaris 10, Oracle 10g or 11g, ARS ITSM 7.5, Apache, java, C++, etc. etc..., plus of course expert in project management, ITIL V3 Masters certified, ..., .. etc, etc, plus of course the nice to haves, like black belt kung-fu and tai-chi and an expert cook in Italian cuisine. Oh and don't forget the MBA, you got to be able to talk business-like -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Meyer, Jennifer L Sent: Wed 07/22/09 12:13 PM To: arslist@ARSLIST.ORG Subject: What's the difference between a Remedy Administrator and a Remedy Developer? I'm going to open up a HUGE can of worms today, just because I can. I keep seeing these hiring requests come in for Administrators OR Developers but not both, and every time I do, I think What the Heck? I've been doing software development and administration for better than a decade now, and devoted more than eight years of that time to Remedy, and I'm still not certain which skills fall into which bucket. So just for giggles, I'll start a list, and the rest of you add onto it. Jennifer Meyer ADMINISTRATOR SKILLS Server Administration Database Administration Install the AR System on the Server Install the Applications on the Server Troubleshoot the Installations and Re-Install (Inevitably) Configure the Applications Import Data to the Applications System Performance and Tuning DEVELOPER SKILLS Requirements Analysis and Design of proposed workflow changes Modify existing applications using the Remedy Administrator Tool Create new forms and workflow using the Remedy Administrator Tool Test, Test, and Test form and workflow changes Documentation (IMHO underrated and underperformed) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Dataload utility for SRM 2.2
Hello Listers, Is anyone aware of any such utility? To the best of my knowledge BMC doesn't have one in its shop as yet. At least they didn't have one when I had asked about it many many months ago.. If not, what did some of you guys do to get a large volumn of data in? Built your own tool / data load app? Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: What's the difference between a Remedy Administrator and a Remedy Developer?
So would it be accurate to understand from the majority of your responses that in Remedy, the terms administrator and developer are bass-ackward from the rest of the IT world in that a Remedy administrator handles data configuration in the user tool, whereas a Remedy developer is responsible for application performance, maintenance, and improvements? As I understand the rest of the IT world, Administrators have Root, and therefore god-like powers, whereas developers are just a bunch of code-monkeys who will be replaced by a fresh college graduate the moment management deems their salaries are too high. If my summary above is correct, there are a lot of hiring managers out there that are confused. Since my job duties have always included everything from server build and application installation to user training and my title has always been Remedy Administrator Jr, Sr, Consultant, etc..., I think we need a better system. Jennifer Meyer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
How to create a new field on SYS:Status Query Rules
Does anyone know how to create a new field on SYS:Status Query Rules? SYS:Status Query Rules is the form that determines those nifty menus on the Overview Console. I've been trying to create a new entry for CHG:Infrastructure Change, but the menu item shows up and puts a blank value in the field and shows me every single change my group has ever created. You can modify an existing entry, but new entries don't seem to be setting properly. Here's a snippet from the active link log. From the active link worklogs, these are the relevant bits of workflow that matter in the action of active link CTM:IPF:CRQStatus_100_SetOnModify. In this first work log snippet, the status is set to All Scheduled Changes, which relates to Infrastructure Change statuses 6 and 7. The statuses are set correctly here. ACTL Checking CTM:IPF:CRQStatus_100_SetOnModify (100) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields ACTL z1D Integer01 (100077) = 22000 ACTL 1: Set Fields ACTL Infrastructure Change Status (101740) = 22000 ACTL CRQ Integer Status01 (101776) = 6 ACTL CRQ Integer Status02 (101777) = 7 ACTL 2: Set Fields ACTL Change Status (301604500) = All Scheduled Changes In this second work log snippet, the status is set to All Draft or Open Changes, which relates to Infrastructure Change statuses 0 through 8. The statuses are set to $\NULL$ here. ACTL Checking CTM:IPF:CRQStatus_100_SetOnModify (100) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields ACTL z1D Integer01 (100077) = 19101 ACTL 1: Set Fields ACTL Infrastructure Change Status (101740) = ACTL CRQ Integer Status01 (101776) = 0 ACTL CRQ Integer Status02 (101777) = 8 ACTL 2: Set Fields ACTL Change Status (301604500) = The confusing portion of this is the disregard which the workflow seems to show for new records created in the form SYS:Status Query Rules. I have attempted to create new records with the Infrastructure Change Statuses 19101, 16600, 19050, and 17001. All are treated in the same manner; however, as the below snippet of work log demonstrates, an existing record can be changed to include a wider range of statuses with no ill effect. I've also tried to export an existing record, modify the record, and import the modified record, with the same results. The below is an existing record that has been modified. It works fine. ACTL Checking CTM:IPF:CRQStatus_100_SetOnModify (100) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields ACTL z1D Integer01 (100077) = 19000 ACTL 1: Set Fields ACTL Infrastructure Change Status (101740) = 19000 ACTL CRQ Integer Status01 (101776) = 0 ACTL CRQ Integer Status02 (101777) = 9 ACTL 2: Set Fields ACTL Change Status (301604500) = All Draft Changes AR System 7.0.3 P6 ITSM 7.0.1 P7 Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@its.nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: What's the difference between a Remedy Administrator and a Remedy Developer?
Actually I see things in the reverse of how you stated them as well. Having worked professionally doing system administration work as well as software development (including but not limited to ARS) I see system administrators and DBAs being more easily replaceable than software developers. Sure, developers may not always have root/Administrator access, but their job is much more complex than performing administration duties. You can also look at it from the amount of damage a person can do. If you are an incompetent system administrator, your system might run slowly or even crash and have to be replaced. If you are an incompetent developer, your bad code could affect a company for the five years or so that your app is used, and even beyond if the data is migrated into the application that replaces yours. Of course, a good system administrator is capable of doing some coding, and a good developer is knowledgeable of hardware, DB, and OS limitations. You can't master either role if you stay within strict confines of your job description. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, July 22, 2009 3:49 PM To: arslist@ARSLIST.ORG Subject: Re: What's the difference between a Remedy Administrator and a Remedy Developer? So would it be accurate to understand from the majority of your responses that in Remedy, the terms administrator and developer are bass-ackward from the rest of the IT world in that a Remedy administrator handles data configuration in the user tool, whereas a Remedy developer is responsible for application performance, maintenance, and improvements? As I understand the rest of the IT world, Administrators have Root, and therefore god-like powers, whereas developers are just a bunch of code-monkeys who will be replaced by a fresh college graduate the moment management deems their salaries are too high. If my summary above is correct, there are a lot of hiring managers out there that are confused. Since my job duties have always included everything from server build and application installation to user training and my title has always been Remedy Administrator Jr, Sr, Consultant, etc..., I think we need a better system. Jennifer Meyer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
RESOLVED: How to create a new field on SYS:Status Query Rules
On the form CTM:CFG-Application Preferences, there exists a hidden status field, Infrastructure Change Status (101740), which must have an attribute added to it before it will recognize a new entry in SYS:Status Query Rules. Once I added the attribute with the ID Enumeration to match the Selection Code on SYS:Status Query Rules, the menu item appeared. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, July 22, 2009 5:24 PM To: arslist@ARSLIST.ORG Subject: How to create a new field on SYS:Status Query Rules Does anyone know how to create a new field on SYS:Status Query Rules? SYS:Status Query Rules is the form that determines those nifty menus on the Overview Console. I've been trying to create a new entry for CHG:Infrastructure Change, but the menu item shows up and puts a blank value in the field and shows me every single change my group has ever created. You can modify an existing entry, but new entries don't seem to be setting properly. Here's a snippet from the active link log. From the active link worklogs, these are the relevant bits of workflow that matter in the action of active link CTM:IPF:CRQStatus_100_SetOnModify. In this first work log snippet, the status is set to All Scheduled Changes, which relates to Infrastructure Change statuses 6 and 7. The statuses are set correctly here. ACTL Checking CTM:IPF:CRQStatus_100_SetOnModify (100) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields ACTL z1D Integer01 (100077) = 22000 ACTL 1: Set Fields ACTL Infrastructure Change Status (101740) = 22000 ACTL CRQ Integer Status01 (101776) = 6 ACTL CRQ Integer Status02 (101777) = 7 ACTL 2: Set Fields ACTL Change Status (301604500) = All Scheduled Changes In this second work log snippet, the status is set to All Draft or Open Changes, which relates to Infrastructure Change statuses 0 through 8. The statuses are set to $\NULL$ here. ACTL Checking CTM:IPF:CRQStatus_100_SetOnModify (100) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields ACTL z1D Integer01 (100077) = 19101 ACTL 1: Set Fields ACTL Infrastructure Change Status (101740) = ACTL CRQ Integer Status01 (101776) = 0 ACTL CRQ Integer Status02 (101777) = 8 ACTL 2: Set Fields ACTL Change Status (301604500) = The confusing portion of this is the disregard which the workflow seems to show for new records created in the form SYS:Status Query Rules. I have attempted to create new records with the Infrastructure Change Statuses 19101, 16600, 19050, and 17001. All are treated in the same manner; however, as the below snippet of work log demonstrates, an existing record can be changed to include a wider range of statuses with no ill effect. I've also tried to export an existing record, modify the record, and import the modified record, with the same results. The below is an existing record that has been modified. It works fine. ACTL Checking CTM:IPF:CRQStatus_100_SetOnModify (100) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields ACTL z1D Integer01 (100077) = 19000 ACTL 1: Set Fields ACTL Infrastructure Change Status (101740) = 19000 ACTL CRQ Integer Status01 (101776) = 0 ACTL CRQ Integer Status02 (101777) = 9 ACTL 2: Set Fields ACTL Change Status (301604500) = All Draft Changes AR System 7.0.3 P6 ITSM 7.0.1 P7 Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@its.nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How to create a new field on SYS:Status Query Rules
This is a result of the goofy way that status (or other) values are handled in the ITSM apps. In addition to adding your entry, you also need to update the CTM:CFG-ApplicationPreferences form, and modify the attributes on the appropriate hidden status fields to also add your new search name and selection id. Since you are adding a change-related search you need to update field 101740 - Infrastructure Change Status, though if you look closely ALL those status fields have entries for all other field's searches. They could easily have made this completely data-driven, but there are still these lingering hidden fields. Sigh. Regards, Chuck Baldi On Wed, Jul 22, 2009 at 5:23 PM, Meyer, Jennifer L jennifer.me...@its.nc.gov wrote: Does anyone know how to create a new field on SYS:Status Query Rules? SYS:Status Query Rules is the form that determines those nifty menus on the Overview Console. I've been trying to create a new entry for CHG:Infrastructure Change, but the menu item shows up and puts a blank value in the field and shows me every single change my group has ever created. You can modify an existing entry, but new entries don't seem to be setting properly. Here's a snippet from the active link log. From the active link worklogs, these are the relevant bits of workflow that matter in the action of active link CTM:IPF:CRQStatus_100_SetOnModify. In this first work log snippet, the status is set to All Scheduled Changes, which relates to Infrastructure Change statuses 6 and 7. The statuses are set correctly here. ACTL Checking CTM:IPF:CRQStatus_100_SetOnModify (100) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields ACTL z1D Integer01 (100077) = 22000 ACTL 1: Set Fields ACTL Infrastructure Change Status (101740) = 22000 ACTL CRQ Integer Status01 (101776) = 6 ACTL CRQ Integer Status02 (101777) = 7 ACTL 2: Set Fields ACTL Change Status (301604500) = All Scheduled Changes In this second work log snippet, the status is set to All Draft or Open Changes, which relates to Infrastructure Change statuses 0 through 8. The statuses are set to $\NULL$ here. ACTL Checking CTM:IPF:CRQStatus_100_SetOnModify (100) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields ACTL z1D Integer01 (100077) = 19101 ACTL 1: Set Fields ACTL Infrastructure Change Status (101740) = ACTL CRQ Integer Status01 (101776) = 0 ACTL CRQ Integer Status02 (101777) = 8 ACTL 2: Set Fields ACTL Change Status (301604500) = The confusing portion of this is the disregard which the workflow seems to show for new records created in the form SYS:Status Query Rules. I have attempted to create new records with the Infrastructure Change Statuses 19101, 16600, 19050, and 17001. All are treated in the same manner; however, as the below snippet of work log demonstrates, an existing record can be changed to include a wider range of statuses with no ill effect. I've also tried to export an existing record, modify the record, and import the modified record, with the same results. The below is an existing record that has been modified. It works fine. ACTL Checking CTM:IPF:CRQStatus_100_SetOnModify (100) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields ACTL z1D Integer01 (100077) = 19000 ACTL 1: Set Fields ACTL Infrastructure Change Status (101740) = 19000 ACTL CRQ Integer Status01 (101776) = 0 ACTL CRQ Integer Status02 (101777) = 9 ACTL 2: Set Fields ACTL Change Status (301604500) = All Draft Changes AR System 7.0.3 P6 ITSM 7.0.1 P7 Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@its.nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: What's the difference between a Remedy Administrator and a Remedy Developer?
Hey, I resent that :) Axton On Wed, Jul 22, 2009 at 2:31 PM, Tim Widowfield tim_widowfi...@yahoo.comwrote: ** Or Remedy Architect -- you know, the guy who looks over your shoulder and says, You're doing it wrong. --Tim -- *From:* Chowdhury, Tauf tauf.chowdh...@frx.com *To:* arslist@ARSLIST.ORG *Sent:* Wednesday, July 22, 2009 2:55:08 PM *Subject:* Re: [ARSLIST] What's the difference between a Remedy Administrator and a Remedy Developer? ** Don’t forget Remedy Engineer! *T**auf** **C**howdhury** *** Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Roger Justice *Sent:* Wednesday, July 22, 2009 2:47 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: What's the difference between a Remedy Administrator and a Remedy Developer? ** The most important point. What does the job pay. -Original Message- From: Benedetto Cantatore bcant...@emerginghealthit.com To: arslist@ARSLIST.ORG Sent: Wed, Jul 22, 2009 2:43 pm Subject: Re: What's the difference between a Remedy Administrator and a Remedy Developer? ** I think Shawn defined it best. I have administrators that work for me, well on their way to being developers, but I wouldn't classify them as a developers... yet. Myself, I develop, but I still add groups, users, categories and all the other fun stuff that makes our jobs so much fun. So a lot of crossover on job activities. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 shawn.pier...@sug.com 07/22/09 12:56 PM I would generally agree with what everyone else says, but I put it in the following way: If you are talking about a shop that builds custom applications, a Remedy developer is someone that can do everything the Remedy administrator role requires, plus development work and have a better understanding of log files and other aspects of AR System that an administrator may not know. When it comes to ITSM, the previous idea is thrown out the window, as there are multiple levels of administrators (e.g. application vs. ar system administration) and development is generally much harder so you can customize ITSM without breaking things. As a result, being a Remedy Developer should include subcategories for ARS Developer and ITSM Developer. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arsl...@arslist.org] arsl...@arslist.org%5d On Behalf Of Meyer, Jennifer L Sent: Wednesday, July 22, 2009 11:13 AM To: arslist@ARSLIST.ORG Subject: What's the difference between a Remedy Administrator and a Remedy Developer? I'm going to open up a HUGE can of worms today, just because I can. I keep seeing these hiring requests come in for Administrators OR Developers but not both, and every time I do, I think What the Heck? I've been doing software development and administration for better than a decade now, and devoted more than eight years of that time to Remedy, and I'm still not certain which skills fall into which bucket. So just for giggles, I'll start a list, and the rest of you add onto it. Jennifer Meyer ADMINISTRATOR SKILLS Server Administration Database Administration Install the AR System on the Server Install the Applications on the Server Troubleshoot the Installations and Re-Install (Inevitably) Configure the Applications Import Data to the Applications System Performance and Tuning DEVELOPER SKILLS Requirements Analysis and Design of proposed workflow changes Modify existing applications using the Remedy Administrator Tool Create new forms and workflow using the Remedy Administrator Tool Test, Test, and Test form and workflow changes Documentation (IMHO underrated and underperformed) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Get ready to win! You could score awesome prizeshttp://daol.aol.com/sweepstakes?ncid=emlweusdaol0001all summer long on AOL. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged,
Re: What's the difference between a Remedy Administrator and a Remedy Developer?
Don't forget to watch out for an Admin who does rm -rf * from the root of a server. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Wednesday, July 22, 2009 4:38 PM To: arslist@ARSLIST.ORG Subject: Re: What's the difference between a Remedy Administrator and a Remedy Developer? Actually I see things in the reverse of how you stated them as well. Having worked professionally doing system administration work as well as software development (including but not limited to ARS) I see system administrators and DBAs being more easily replaceable than software developers. Sure, developers may not always have root/Administrator access, but their job is much more complex than performing administration duties. You can also look at it from the amount of damage a person can do. If you are an incompetent system administrator, your system might run slowly or even crash and have to be replaced. If you are an incompetent developer, your bad code could affect a company for the five years or so that your app is used, and even beyond if the data is migrated into the application that replaces yours. Of course, a good system administrator is capable of doing some coding, and a good developer is knowledgeable of hardware, DB, and OS limitations. You can't master either role if you stay within strict confines of your job description. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, July 22, 2009 3:49 PM To: arslist@ARSLIST.ORG Subject: Re: What's the difference between a Remedy Administrator and a Remedy Developer? So would it be accurate to understand from the majority of your responses that in Remedy, the terms administrator and developer are bass-ackward from the rest of the IT world in that a Remedy administrator handles data configuration in the user tool, whereas a Remedy developer is responsible for application performance, maintenance, and improvements? As I understand the rest of the IT world, Administrators have Root, and therefore god-like powers, whereas developers are just a bunch of code-monkeys who will be replaced by a fresh college graduate the moment management deems their salaries are too high. If my summary above is correct, there are a lot of hiring managers out there that are confused. Since my job duties have always included everything from server build and application installation to user training and my title has always been Remedy Administrator Jr, Sr, Consultant, etc..., I think we need a better system. Jennifer Meyer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: What's the difference between a Remedy Administrator and a Remedy Developer?
rm -rf = Regular Maintenance -Repair Fully, right? =) Wasn't rm -rf used in the supposed OpenSSH vulnerability? On Wed, Jul 22, 2009 at 3:24 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Don't forget to watch out for an Admin who does rm -rf * from the root of a server. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Wednesday, July 22, 2009 4:38 PM To: arslist@ARSLIST.ORG Subject: Re: What's the difference between a Remedy Administrator and a Remedy Developer? Actually I see things in the reverse of how you stated them as well. Having worked professionally doing system administration work as well as software development (including but not limited to ARS) I see system administrators and DBAs being more easily replaceable than software developers. Sure, developers may not always have root/Administrator access, but their job is much more complex than performing administration duties. You can also look at it from the amount of damage a person can do. If you are an incompetent system administrator, your system might run slowly or even crash and have to be replaced. If you are an incompetent developer, your bad code could affect a company for the five years or so that your app is used, and even beyond if the data is migrated into the application that replaces yours. Of course, a good system administrator is capable of doing some coding, and a good developer is knowledgeable of hardware, DB, and OS limitations. You can't master either role if you stay within strict confines of your job description. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, July 22, 2009 3:49 PM To: arslist@ARSLIST.ORG Subject: Re: What's the difference between a Remedy Administrator and a Remedy Developer? So would it be accurate to understand from the majority of your responses that in Remedy, the terms administrator and developer are bass-ackward from the rest of the IT world in that a Remedy administrator handles data configuration in the user tool, whereas a Remedy developer is responsible for application performance, maintenance, and improvements? As I understand the rest of the IT world, Administrators have Root, and therefore god-like powers, whereas developers are just a bunch of code-monkeys who will be replaced by a fresh college graduate the moment management deems their salaries are too high. If my summary above is correct, there are a lot of hiring managers out there that are confused. Since my job duties have always included everything from server build and application installation to user training and my title has always been Remedy Administrator Jr, Sr, Consultant, etc..., I think we need a better system. Jennifer Meyer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: What's the difference between a Remedy Administrator and a Remedy Developer?
Or run a script to drop tables or views in the wrong schema :-) I did that yesterday and fortunately it was a database we needed to blow away anyways so I could actually smile at what I did :-) Joe From: Grooms, Frederick W frederick.w.gro...@xo.com To: arslist@ARSLIST.ORG Sent: Wednesday, July 22, 2009 6:24:35 PM Subject: Re: What's the difference between a Remedy Administrator and a Remedy Developer? Don't forget to watch out for an Admin who does rm -rf * from the root of a server. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Wednesday, July 22, 2009 4:38 PM To: arslist@ARSLIST.ORG Subject: Re: What's the difference between a Remedy Administrator and a Remedy Developer? Actually I see things in the reverse of how you stated them as well. Having worked professionally doing system administration work as well as software development (including but not limited to ARS) I see system administrators and DBAs being more easily replaceable than software developers. Sure, developers may not always have root/Administrator access, but their job is much more complex than performing administration duties. You can also look at it from the amount of damage a person can do. If you are an incompetent system administrator, your system might run slowly or even crash and have to be replaced. If you are an incompetent developer, your bad code could affect a company for the five years or so that your app is used, and even beyond if the data is migrated into the application that replaces yours. Of course, a good system administrator is capable of doing some coding, and a good developer is knowledgeable of hardware, DB, and OS limitations. You can't master either role if you stay within strict confines of your job description. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, July 22, 2009 3:49 PM To: arslist@ARSLIST.ORG Subject: Re: What's the difference between a Remedy Administrator and a Remedy Developer? So would it be accurate to understand from the majority of your responses that in Remedy, the terms administrator and developer are bass-ackward from the rest of the IT world in that a Remedy administrator handles data configuration in the user tool, whereas a Remedy developer is responsible for application performance, maintenance, and improvements? As I understand the rest of the IT world, Administrators have Root, and therefore god-like powers, whereas developers are just a bunch of code-monkeys who will be replaced by a fresh college graduate the moment management deems their salaries are too high. If my summary above is correct, there are a lot of hiring managers out there that are confused. Since my job duties have always included everything from server build and application installation to user training and my title has always been Remedy Administrator Jr, Sr, Consultant, etc..., I think we need a better system. Jennifer Meyer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Trying to use BackChannel (AR Mid-Tier v7.0)
Mark, You can turn on WebService's logs on the Mid-Tier level to see some more details about the Web Services interactions. However, if you are in fact getting an Incident number back, then I would start with watching Server side Filter logs first. After all in order for the number to exist the data had to hit the DB. So it sounds like it is all getting there. Maybe you have a permissions problem with the incident? ( Did you try to find that incident as an admin user? ) Maybe there is some workflow that is also deleting the record after it is created? Hope that helps. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Jul 22, 2009 at 4:09 PM, grenadaguymark_courte...@yahoo.com wrote: Thanks, I got the tip to use WebServices from another source as well (coincidentally including a perl script written you your good self). I have set up a request in soapUI and am getting a response back with an incident number (below), but no ticket is created and there is no error to say what the problem might be (not much better than BackChannel??) I'm attaching the request as well. soapenv:Envelope xmlns:soapenv=http://schemas.xmlsoap.org/soap/envelope/; xmlns:xsd=http://www.w3.org/2001/XMLSchema; xmlns:xsi=http://www.w3.org/2001/XMLSchema-instance; soapenv:Body ns1:HelpDesk_Submit_ServiceResponse xmlns=urn:HPD_IncidentInterface_Create_WS xmlns:ns1=urn:HPD_IncidentInterface_Create_WS ns1:Incident_NumberINC00127815/ns1:Incident_Number /ns1:HelpDesk_Submit_ServiceResponse /soapenv:Body /soapenv:Envelope Carey Matthew Black wrote: Mark, If the goal is: to robotically create incidents when required then why not use WebServices as the interface or use the ARS API as the interface? I think the BackChannel is internal to the Mid-Tier and as such is not only not supported (by itself) but also undocumented. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Jul 20, 2009, at 8:21 PM, grenadaguy wrote: Greetings all, I'm trying to write a couple of scripts which use wget (from a Linux box) to robotically create incidents when required. I feel this could be useful in my environment to ease the transition from my internal-only customers currently sending requests by e-mail, also to facilitate the creation of regular maintenance tasks. While these may be features supported in some Remedy configurations I am not in full administrative control of the system we use and such features are not likely to be enabled for my use. So far I am able to duplicate a case having captured the backchannel messages from doing it manually, i.e. sent by the browser when accessing http://server ip/arsys/BackChannel/. Logging in and maintaining session cookies using wget seem to work fine for this - the real work seems to be done by the backchannel access. The only modification to the original POSTed message as sent by the browser is a new incident number and a related Id. When I try and adjust the obvious parameters in the backchannel SetEntryList message to actually generate a new incident (user, title, notes) I'm getting the response Message not found. I have no idea what this error means nor what the implied problem is with my POST data for it not to be accepted. I'd be happy to post my script in full if anyone is inclined to look at it in detail. I've not been able to find any documentation on backchannel, only vague references, but then I don't have a support id with access to the full documentation (presumably someone in the company where I work does). I just need to know enough to adjust any other parameters which need adjusting for backchannel to accept my POST data. Reference is made to backchannel in the documentation for the Borland SilkPerformer product so presumably what I'm trying to do is one of the things backchannel was designed for (i.e. to bypass the user interface). Anyone with backchannel experience, please help. Thanks Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
