Re: Selection List column headings
Enslin, The workaround to that would be to build a dialog box that displays the results in a table where you would see the headers of every column.. I do not think this has been fixed in 7.6 either - I didn't really take notice if it has though.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Enslin Van Blerk - MWEB Sent: Friday, June 18, 2010 12:47 AM To: arslist@ARSLIST.ORG Subject: Selection List column headings ** Hi Everyone I found a similar question in the archives regarding my question under Selection List column headings does anyone know if this enhancement was ever completed? I am using ARS 7.1 patch 006 I created an AL and if multiple results Display a List If I use the usertool I don't see any column names, however in MidTier I see Column1, Column2, Column3 etc. Is there a way to change the column names even if it is just in MidTier? Regards Enslin -- This electronic communication and the attached file(s) are subject to a disclaimer which can be accessed on the following link: Disclaimer - or copy the following URL into your browser - http://www.mweb.co.za/disclaimer. If you are unable to view the disclaimer, please contact ab...@mweb.com for a copy. -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Critical:external qualification issue
Anuj,
Turn on Active Link workflow logging.. it looks like there might be another
piece of workflow that is overwriting the ShowQual field to 1=0 and hence
resetting the External Qualification to 1=0.
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Anuj DUA
Sent: Friday, June 18, 2010 1:17 AM
To: arslist@ARSLIST.ORG
Subject: Critical:external qualification issue
Importance: High
**
Hello,
On passing below ShowQual in our external qualification, the system is
converting it into (1=0).
ShowQual (58002) = (('IncidentID' = Original ) OR ('IncidentID'
=$NULL$)) AND ( 'zTmpKeyword' = $zTmpShowAssignedReq$ )
(EXTERNAL( $ShowQual$)
Please suggest what could be the reason for this.
With Regards,
Anuj Dua
___
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Re: How to change FT_FLIST in the Hummingbird SearchServer 6.1
* On 16 Юни, 15:54, pivanov p.iva...@brightconsulting.bg wrote: Dear Colleagues, i am looking for solution how to change the default value of the FT_FLIST parametter (not it is set toftmf, but we need it to beftmf/ c=u). I read all documentation, but did't found a way for that. Any help will be appreciated. Cheers, Plamen ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
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OT:Friday Humour
Blessed are the cracked, for they let in the light! TWENTY NINE LINES TO MAKE YOU SMILE 1.. My husband and I divorced over religious differences. He thought he was God and I didn't. 2.. I don't suffer from insanity; I enjoy every minute of it. 3.. Some people are alive only because it's illegal to kill them. 4.. I used to have a handle on life, but it broke. 5.. Don't take life too seriously; No one gets out alive. 6.. You're just jealous because the voices only talk to me. 7.. Beauty is in the eye of the beer holder. 8.. Earth is the insane asylum for the universe. 9.. I'm not a complete idiot -- Some parts are just missing. 10..Out of my mind. Back in five minutes. 11.. NyQuil, the stuffy, sneezy, why-the-heck-is-the-room-spinning medicine. 12.. God must love stupid people; He made so many. 13.. The gene pool could use a little chlorine. 14.. Consciousness: That annoying time between naps. 15..Ever stop to think, and forget to start again? 16.. Being 'over the hill' is much better than being under it! 17.. Wrinkled Was Not One of the Things I Wanted to Be When I Grew up. 18.. Procrastinate Now! 19.. I Have a Degree in Liberal Arts; Do You Want Fries With That? 20..A hangover is the wrath of grapes. 21.. A journey of a thousand miles begins with a cash advance. 22..Stupidity is not a handicap. Park elsewhere! 23..They call it PMS because Mad Cow Disease was already taken. 24..He who dies with the most toys is nonetheless DEAD. 25.. A picture is worth a thousand words, but it uses up three thousand times the memory. 26..Ham and eggs...A day's work for a chicken, a lifetime commitment for a pig. 27..The trouble with life is there's no background music. 28..The original point and click interface was a Smith Wesson. 29..I smile because I don't know what the hell is going on. Regards.Gidd ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Licensing / Form Corruption Issue
Not sure if this could help in your case.. In AR7.5p3 we had an issue related to user licensing not application licensing though. ARSystem randomly does not issue GRANT WRITE ACCESS even though user has floating license on login resulting in error message like No write license , do not have permission to field etc... It is fixed in later patches. On Jun 17, 11:37 am, Tommy Morris tommy.mor...@radioshack.com wrote: I think I have a corrupt form but would like some input and ideas on solving this issue. Any help would be greatly appreciated. When I try to open the Purchasing Console I am receiving The license information provided for this form does not match that in owning application : AST:PurchaseRequisition (ARERR 9859) The application is not licensed : Remedy Asset Management (ARERR 9858) The application is licensed and I can access Asset Management Console without any issues. I have so far deleted the Asset Management License and restarted AR then assigned a new application license and restarted AR. Same error returns. This response can be duplicated with other users as well. AR 7.5p3 ITSM 7.6 CMDB 7.6p1 Oracle 11g Windows Server 2003 Tommy Morris ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
I am going to face an interview Joe. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, June 18, 2010 2:20 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ram, Have you been assigned the task of interviewing a Remedy resource? Or are you going to face an interview yourself? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of LJ LongWing Sent: Wednesday, June 16, 2010 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'm not gonna answer any for the reasons posted by othersbut the only questions I couldn't answer for myself were the ITSM specific ones :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, June 16, 2010 3:30 AM To: arslist@ARSLIST.ORG Subject: Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
Don, Sorry for mis-quoting the lawwithout actually knowing the law...thanks for the clarification :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of McClure, Don Sent: Thursday, June 17, 2010 3:51 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help If LJ will allow me... My wife used to work in HR circles for hiring of technical personnel. She tells me the following concerning employment law here in the United States: - it is actually not illegal to ask questions about age, race, gender, marital status, etc; - but it IS ILLEGAL TO ACTUALL USE SUCH INFORMATION during the hiring decision (unless hiring authority can prove such answers are related to the job!). Trouble is: once a person has obtained ANY information, how do you prove that information was NOT used? Therefore, most HR departments enforce a policy: DO NOT ASK!!! And, such a 'know/did-not-know' criteria can be applied to technology questions as well, making a really meaningful (and fully legal!) screening of an employee for a technology post quite challenging, especially here in the US. Don W. McClure, P.E. CITC Call Tracking Administration University of North Texas dwmac @ unt . edu -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Thursday, June 17, 2010 2:50 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Speaking of whichagreed, in the US it's illegal to ask questions such as marital status, gender, race, age, etcI have been looking at a fair amount of Indian resumes recently and was VERY surprised to practically find a family history includedage, birth date including year, spouse name, fathers name, etcsurprised the heck out of me. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help True - but I believe it is illegal to ask if somebody is married. Some questions are dual purpose ;) -John On Jun 17, 2010, at 1:55 PM, LJ LongWing wrote: Jonany husband automatically does the first one... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You forgot: How do you apologize for something you did not do? How do you fix something that is not broke - and please estimate time it should take within 15 minutes accuracy. Do you get along with others? Do you show up on time? If you work on a problem for 12 hours - and it should have been 1 hour -- how much time do you bill? etc... Not all questions should be technical in nature. And the above are probably harder than the below. -John On Jun 16, 2010, at 4:29 AM, Ram Rudra wrote: Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command
Re: Interview Questions - Please help
Hi Ram, I know this subject kind of went into several directions. Folks here generally are very helpful. The topic seems to have struck a chord with many of us. Your list of questions runs from very basic questions about Remedy to some pretty complex ones (even a few that are pretty open ended and can be answered in different ways). I think a couple of folks kind of summed it up when they spoke about knowing the answer to the questions below vs being able to apply the knowledge in the system. I took the liberty of going to www.google.com and running the first few questions from your list. You can find some good info if you look at the links that deal with Remedy when doing that. Here's the first few to get you started: 1 What is the difference between an Active Link and a Filter? source = http://remedy.gatech.edu/documentation/remedyguide512.pdf While active links reside and execute on the client, filters live and execute only on the server. Filters exist mainly to enforce business rules and do some other useful things. 2 What is a (Remedy) .def file used for Source: https://eits.uga.edu/remedy/admin/definition.htm Remedy definition files contain workflow information needed to create forms, filter, active links, and other things that make the application (such as the Client Service Request) run. 3 What is a (Remedy) .arx file Source: http://service-it-remedy.web.cern.ch/service-it-remedy/clients/aruser/Reports15.html Use this file type to export requests that you might need to use in other AR System forms. This file type is compatible with Remedy Import. If you have Remedy Import installed, you can import the data from the .arx file into another AR System form 4 Who is Doug Mueller Source: http://www.bmc.com/thought-leadership/42415082.html\ Doug Mueller, BMC CTO for the Service Management Business Unit, is a co-founder of Remedy® and is involved with product architecture/ development of Action Request System® and applications Hopefully you get the idea - one word of caution - We all know there is alot of information out there - depending on your level of expertise, you may want to consult with numerous sources to verify what you are reading. I think if you first research these items and have more specific questions folks here will be more than happy to guide you through the system. It's also going to be difficult to understand the answers to some of the more complex questions without a system to practice / work on - Good Luck On Fri, 18 Jun 2010 17:06:31 +0530, Ram Rudra rambabu.ru...@gssamerica.com wrote: I am going to face an interview Joe. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, June 18, 2010 2:20 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ram, Have you been assigned the task of interviewing a Remedy resource? Or are you going to face an interview yourself? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of LJ LongWing Sent: Wednesday, June 16, 2010 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'm not gonna answer any for the reasons posted by othersbut the only questions I couldn't answer for myself were the ITSM specific ones :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, June 16, 2010 3:30 AM To: arslist@ARSLIST.ORG Subject: Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This
Re: Interview Questions - Please help
Ram, How long have you been working with Remedy? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Friday, June 18, 2010 5:37 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I am going to face an interview Joe. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, June 18, 2010 2:20 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ram, Have you been assigned the task of interviewing a Remedy resource? Or are you going to face an interview yourself? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of LJ LongWing Sent: Wednesday, June 16, 2010 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'm not gonna answer any for the reasons posted by othersbut the only questions I couldn't answer for myself were the ITSM specific ones :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, June 16, 2010 3:30 AM To: arslist@ARSLIST.ORG Subject: Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Support Staff vs. Customer notifications
Good Friday Morning! I would like: Email notifications to Support staff regarding assignment to contain both the artask Web URL. Email notifications to customers regarding case open, resolved, etc. to contain only the Web URL. It looks to me like checking/unchecking these options in the NTE:NTS:Email_200_SystemNT filter affects all emails regardless of the type of notification. Is there a way I can control these options? ITSM 7.5 Rebecca Boyd Application Administrator Information Systems 336.758.5671 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are image001.jpg
Re: Support Staff vs. Customer notifications
** Rebecca:This information is in the "ITSM 7.6 Notification Engine Guide" (if you are using 7.6) NTE:NTS:Email_200_SystemNT sends out internal notifications NTE:NTS:Email_200_Customer-NT sends out external notifications and manual email notifications(see Page 13).Hope this helps..Terry On Jun 18, 2010, Boyd, Rebecca E. boy...@wfu.edu wrote: ** Good Friday Morning! I would like: Email notifications to Support staff regarding assignment to contain both the artask Web URL. Email notifications to customers regarding case open, resolved, etc. to contain only the Web URL. It looks to me like checking/unchecking these options in the NTE:NTS:Email_200_SystemNT filter affects all emails regardless of the type of notification. Is there a way I can control these options? ITSM 7.5 Rebecca Boyd Application Administrator Information Systems 336.758.5671 _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: Support Staff vs. Customer notifications
Thanks. I did look at NTE:NTS:Email_200_Customer-NT, but it appears to be
intended for customers without a login record:
((('Remedy Notification Method' = Email) AND ('Internet E-mail' != $NULL$))
AND ('Notification Submitter' = $NULL$)) AND ('Remedy Login ID' = $NULL$)
I want my internal notifications to contain different links depending on
whether it’s an assignment notification to staff or informational email to a
customer.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Terry Bootsma
Sent: Friday, June 18, 2010 10:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Support Staff vs. Customer notifications
** Rebecca:
This information is in the ITSM 7.6 Notification Engine Guide (if you are
using 7.6)
NTE:NTS:Email_200_SystemNT sends out internal notifications
NTE:NTS:Email_200_Customer-NT sends out external notifications and manual email
notifications
(see Page 13).
Hope this helps..
Terry
On Jun 18, 2010, Boyd, Rebecca E. boy...@wfu.edu wrote:
**
Good Friday Morning!
I would like:
Email notifications to Support staff regarding assignment to contain
both the artask Web URL.
Email notifications to customers regarding case open, resolved, etc. to
contain only the Web URL.
It looks to me like checking/unchecking these options in the
NTE:NTS:Email_200_SystemNT filter affects all emails regardless of the type of
notification.
Is there a way I can control these options?
ITSM 7.5
Rebecca Boyd
Application Administrator
Information Systems
336.758.5671
wfu
_attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_
_attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_
Re: Support Staff vs. Customer notifications
As I recall, there is a filter that deletes the login name if the individual is
not support staff, BEFORE the filters decide which one will fire the
notification. It’s a bizarre design, but it works.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Boyd, Rebecca E.
Sent: Friday, June 18, 2010 9:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Support Staff vs. Customer notifications
Thanks. I did look at NTE:NTS:Email_200_Customer-NT, but it appears to be
intended for customers without a login record:
((('Remedy Notification Method' = Email) AND ('Internet E-mail' != $NULL$))
AND ('Notification Submitter' = $NULL$)) AND ('Remedy Login ID' = $NULL$)
I want my internal notifications to contain different links depending on
whether it’s an assignment notification to staff or informational email to a
customer.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Terry Bootsma
Sent: Friday, June 18, 2010 10:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Support Staff vs. Customer notifications
** Rebecca:
This information is in the ITSM 7.6 Notification Engine Guide (if you are
using 7.6)
NTE:NTS:Email_200_SystemNT sends out internal notifications
NTE:NTS:Email_200_Customer-NT sends out external notifications and manual email
notifications
(see Page 13).
Hope this helps..
Terry
On Jun 18, 2010, Boyd, Rebecca E. boy...@wfu.edu wrote:
**
Good Friday Morning!
I would like:
Email notifications to Support staff regarding assignment to contain both the
artask Web URL.
Email notifications to customers regarding case open, resolved, etc. to contain
only the Web URL.
It looks to me like checking/unchecking these options in the
NTE:NTS:Email_200_SystemNT filter affects all emails regardless of the type of
notification.
Is there a way I can control these options?
ITSM 7.5
Rebecca Boyd
Application Administrator
Information Systems
336.758.5671
[driver?nimlet=downloadfn=INBOXmid=28295partIndex=1disp=inline]
_attend WWRUG10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers
Are_
_attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_
Re: Interview Questions - Please help
Past 2 years. I am just looking for the answers of those questions. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, June 18, 2010 7:22 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ram, How long have you been working with Remedy? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Friday, June 18, 2010 5:37 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I am going to face an interview Joe. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, June 18, 2010 2:20 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ram, Have you been assigned the task of interviewing a Remedy resource? Or are you going to face an interview yourself? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of LJ LongWing Sent: Wednesday, June 16, 2010 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'm not gonna answer any for the reasons posted by othersbut the only questions I couldn't answer for myself were the ITSM specific ones :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, June 16, 2010 3:30 AM To: arslist@ARSLIST.ORG Subject: Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help - tired
As many have already said... If you are applying for a Remedy position, if you don't already know the answers to some of the more basic questions on the list you provided, you should pick up the Remedy manuals and read them. Since the company you currently work for is a BMC partner, you should not have any difficulty gaining access to the doc files.. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Friday, June 18, 2010 10:16 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Past 2 years. I am just looking for the answers of those questions. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, June 18, 2010 7:22 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ram, How long have you been working with Remedy? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Friday, June 18, 2010 5:37 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I am going to face an interview Joe. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, June 18, 2010 2:20 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ram, Have you been assigned the task of interviewing a Remedy resource? Or are you going to face an interview yourself? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of LJ LongWing Sent: Wednesday, June 16, 2010 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'm not gonna answer any for the reasons posted by othersbut the only questions I couldn't answer for myself were the ITSM specific ones :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, June 16, 2010 3:30 AM To: arslist@ARSLIST.ORG Subject: Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend
Re: Interview Questions - Please help
??? As a system administrator with 2 years of remedy experience I'd have thought you'd be knowledgeable on things like 1, 8, 23 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Friday, June 18, 2010 11:16 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Past 2 years. I am just looking for the answers of those questions. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, June 18, 2010 7:22 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ram, How long have you been working with Remedy? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Friday, June 18, 2010 5:37 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I am going to face an interview Joe. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, June 18, 2010 2:20 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ram, Have you been assigned the task of interviewing a Remedy resource? Or are you going to face an interview yourself? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of LJ LongWing Sent: Wednesday, June 16, 2010 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'm not gonna answer any for the reasons posted by othersbut the only questions I couldn't answer for myself were the ITSM specific ones :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, June 16, 2010 3:30 AM To: arslist@ARSLIST.ORG Subject: Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com
Re: Interview Questions - Please help
Ok...I'll give you one of the more obscure ones because we needed to use this the other day ourselves 33) When you use archgid command line utility? You would use the chgid utility when you need to change any internal remedy ID representation for any reason...the native UI does not provide the ability to do this...you can change the ID of forms, fields, etc. This utility will also go through the data dictionary and update all references to that field ID in workflow, etc. Significantly easier than tracking everything down yourself and modifying manually. I wish you luck in your endeavors in the Remedy worldthere are several questions on that list that you yourself should be able to answer with 2 years experience. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Friday, June 18, 2010 9:16 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Past 2 years. I am just looking for the answers of those questions. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, June 18, 2010 7:22 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ram, How long have you been working with Remedy? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Friday, June 18, 2010 5:37 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I am going to face an interview Joe. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, June 18, 2010 2:20 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ram, Have you been assigned the task of interviewing a Remedy resource? Or are you going to face an interview yourself? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of LJ LongWing Sent: Wednesday, June 16, 2010 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'm not gonna answer any for the reasons posted by othersbut the only questions I couldn't answer for myself were the ITSM specific ones :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, June 16, 2010 3:30 AM To: arslist@ARSLIST.ORG Subject: Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them?
Re: Interview Questions - Please help
Ok, since no one responded to my question earlier, I decided to go investigate this myself to get the answer. The `! at the end of a filter or AL, will make ALL actions fire in Phase 1, even actions that would normally fire in Phase 3. Tested with Notifications, Run Process, and Direct SQL in both ALs and Filters Something else I noticed in the Filter Action: Log To file Was this introduced in 7.x, or was it earlier? Kind of a neat feature to have. Matt P. -Original Message- From: Matthew Perrault Sent: Wednesday, June 16, 2010 9:15 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Interview Questions - Please help Memory check (I think I'm over thinking this) What about Phase 3 actions in a filter? For some odd reason I was thinking that the `! only worked for phase 2 actions like push fields. Yet then I started thinking that no, it worked for Run Process and Notifications too. Which is it? I can't remember (and yes I'm being lazy by not looking it up in the doco). Maybe a better question would be to have someone describe the different phases and the different items that normally occur in them. Also, Rather than having just a list of questions that can be answered in a few words or 1 sentence and the answers easily looked up and memorized. Instead look at asking them about the projects they've worked on, how they went, the challenges they faced and how they overcame them. The other thing you may want to think about is a gradual increase in difficulty of questions. If they answer X well, then ask Y which would be a little harder, then ask Z which would be a little harder than Y, and so on. And if they can answer some of the more difficult questions, then asking about T, B, and H tables may be a waste of time, as they would most likely already know that. HTH, Matt P. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire Sent: Wednesday, June 16, 2010 8:46 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'll answer this one Put an '! at the end of the filter name. From: Action Request System discussion list(ARSList) on behalf of Nair, Rajesh IN BOM SISL Sent: Wed 6/16/2010 7:14 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I would like to know the answer for this As per me it will not .. i know i may be wrong as not a remedy guru over here Can you force a filter to fire all actions in the first phase From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Atherly Sent: Wednesday, June 16, 2010 5:42 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I'll take number 11 What is the function of DDE-Poke? DDE-Poke is French for when you have to poke the server to get it to do what you want. _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com mailto: john.athe...@apcc.com | Site: www.apc.com/ http://www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Ram Rudra rambabu.ru...@gssamerica.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/16/2010 05:29 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for
Re: CAI:AppRegistry available entries in ACTL for TMS:Task form
Are you trying to open SRM:Request or SRS:RequestDetails. Either way, I would use work-flow to populate the values straight on the TMS:Task and do not worry about customizing Interface or any other forms. Thanks Mahesh On Thu, Jun 17, 2010 at 12:36 PM, Christine christineperryi...@yahoo.comwrote: I have SR’s that create Changes and then we add tasks to the Change. Viewing the SR from the Change is OOB; now we want to view it from the Task. I have the looked at the View Service Request button on the Change form. The ACTL activated by this button is ACTL INT:CHGSRS:CRQ:ViewSRDetails_ and uses the fields SRSMRegistryInstanceID and SRID. I have copied these fields to the Task form and the fields are updating with the correct values (same values as the entries on the parent Change record). I think I need to copy these fields and values to the TMS:TaskInterface form as well; that will be done. I’ve copied the ACTL INT:CHGSRS:CRQ:ViewSRDetails_OpenDialog to a new ACTL called INT:TMS:VewiSRDetails_OpenDialog. I am specifying the TMS:Task form to use with the new ACTL. On the original ACTL there is a Set Fields action where it reads values from the CAI:AppRegistry form. The fields set are AppInterfaceForm (value “SRS:RequestDetails”) and AppInstanceServer (value $Server$). On the new ACTL, referencing the TMS:Task form these options of AppinterfaceForm and AppInstanceServer are not on the drop down list. I have made an entry in the CAI Application Registry form for BMC Remedy Task Management for Instance Form = TMS:Task and Interface Form = TMS:TaskInterface based on the BMC Remedy Change Management entry. What should I do in order to be able to have available the entries of AppInterfaceForm and AppInstanceServer from the CAI:AppRegistry form in an ACTL when the base form is TMS:Task? Thanks much, Christine ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
Matt, Just a further clarificationAL's don't have phasing...so the `! doesn't have any effect on them. I think the Log To File option was added in either 6.3 or 7.0...but it's been there quite a few years :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Friday, June 18, 2010 10:01 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ok, since no one responded to my question earlier, I decided to go investigate this myself to get the answer. The `! at the end of a filter or AL, will make ALL actions fire in Phase 1, even actions that would normally fire in Phase 3. Tested with Notifications, Run Process, and Direct SQL in both ALs and Filters Something else I noticed in the Filter Action: Log To file Was this introduced in 7.x, or was it earlier? Kind of a neat feature to have. Matt P. -Original Message- From: Matthew Perrault Sent: Wednesday, June 16, 2010 9:15 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Interview Questions - Please help Memory check (I think I'm over thinking this) What about Phase 3 actions in a filter? For some odd reason I was thinking that the `! only worked for phase 2 actions like push fields. Yet then I started thinking that no, it worked for Run Process and Notifications too. Which is it? I can't remember (and yes I'm being lazy by not looking it up in the doco). Maybe a better question would be to have someone describe the different phases and the different items that normally occur in them. Also, Rather than having just a list of questions that can be answered in a few words or 1 sentence and the answers easily looked up and memorized. Instead look at asking them about the projects they've worked on, how they went, the challenges they faced and how they overcame them. The other thing you may want to think about is a gradual increase in difficulty of questions. If they answer X well, then ask Y which would be a little harder, then ask Z which would be a little harder than Y, and so on. And if they can answer some of the more difficult questions, then asking about T, B, and H tables may be a waste of time, as they would most likely already know that. HTH, Matt P. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire Sent: Wednesday, June 16, 2010 8:46 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'll answer this one Put an '! at the end of the filter name. From: Action Request System discussion list(ARSList) on behalf of Nair, Rajesh IN BOM SISL Sent: Wed 6/16/2010 7:14 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I would like to know the answer for this As per me it will not .. i know i may be wrong as not a remedy guru over here Can you force a filter to fire all actions in the first phase From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Atherly Sent: Wednesday, June 16, 2010 5:42 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I'll take number 11 What is the function of DDE-Poke? DDE-Poke is French for when you have to poke the server to get it to do what you want. _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com mailto: john.athe...@apcc.com | Site: www.apc.com/ http://www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Ram Rudra rambabu.ru...@gssamerica.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/16/2010 05:29 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation
ITSM 7.6 Upgrade
I am about to start a ITSM 7.6 upgrade from 7.03 Patch 9. I thought I remember someone posting that when they upgraded it deleted their custom fields. Is that right? -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
Ram, You shouldn't be applying for this job if you don't even know the very basic things about Remedy AR System. Your audacity to solicit help in creating a cheat sheet is appalling! -Rootuja -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Friday, June 18, 2010 4:37 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I am going to face an interview Joe. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, June 18, 2010 2:20 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ram, Have you been assigned the task of interviewing a Remedy resource? Or are you going to face an interview yourself? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of LJ LongWing Sent: Wednesday, June 16, 2010 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'm not gonna answer any for the reasons posted by othersbut the only questions I couldn't answer for myself were the ITSM specific ones :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, June 16, 2010 3:30 AM To: arslist@ARSLIST.ORG Subject: Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ITSM 7.6 Upgrade
If I remember correctly, it deletes the custom fields on the change form. Most of the others it is supposed to preserve, but it will remove them from view. I am in the middle of this upgrade now, and have not had ITSM install successfully yet. Once I do, I suppose I'd be able to give a better answer. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh Sent: Friday, June 18, 2010 12:31 PM To: arslist@ARSLIST.ORG Subject: ITSM 7.6 Upgrade ** I am about to start a ITSM 7.6 upgrade from 7.03 Patch 9. I thought I remember someone posting that when they upgraded it deleted their custom fields. Is that right? -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
Thanks LJ, I think it was 7.x (and that would be 2 to 3 years ago) I don't remember seeing it in 6.3, of course I could always go look up the doco on that too (as I still have them :) ). Again, just being lazy...hey it is Friday :). Thanks, Matt P. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, June 18, 2010 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Matt, Just a further clarificationAL's don't have phasing...so the `! doesn't have any effect on them. I think the Log To File option was added in either 6.3 or 7.0...but it's been there quite a few years :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Friday, June 18, 2010 10:01 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ok, since no one responded to my question earlier, I decided to go investigate this myself to get the answer. The `! at the end of a filter or AL, will make ALL actions fire in Phase 1, even actions that would normally fire in Phase 3. Tested with Notifications, Run Process, and Direct SQL in both ALs and Filters Something else I noticed in the Filter Action: Log To file Was this introduced in 7.x, or was it earlier? Kind of a neat feature to have. Matt P. -Original Message- From: Matthew Perrault Sent: Wednesday, June 16, 2010 9:15 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Interview Questions - Please help Memory check (I think I'm over thinking this) What about Phase 3 actions in a filter? For some odd reason I was thinking that the `! only worked for phase 2 actions like push fields. Yet then I started thinking that no, it worked for Run Process and Notifications too. Which is it? I can't remember (and yes I'm being lazy by not looking it up in the doco). Maybe a better question would be to have someone describe the different phases and the different items that normally occur in them. Also, Rather than having just a list of questions that can be answered in a few words or 1 sentence and the answers easily looked up and memorized. Instead look at asking them about the projects they've worked on, how they went, the challenges they faced and how they overcame them. The other thing you may want to think about is a gradual increase in difficulty of questions. If they answer X well, then ask Y which would be a little harder, then ask Z which would be a little harder than Y, and so on. And if they can answer some of the more difficult questions, then asking about T, B, and H tables may be a waste of time, as they would most likely already know that. HTH, Matt P. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire Sent: Wednesday, June 16, 2010 8:46 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'll answer this one Put an '! at the end of the filter name. From: Action Request System discussion list(ARSList) on behalf of Nair, Rajesh IN BOM SISL Sent: Wed 6/16/2010 7:14 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I would like to know the answer for this As per me it will not .. i know i may be wrong as not a remedy guru over here Can you force a filter to fire all actions in the first phase From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Atherly Sent: Wednesday, June 16, 2010 5:42 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I'll take number 11 What is the function of DDE-Poke? DDE-Poke is French for when you have to poke the server to get it to do what you want. _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com mailto: john.athe...@apcc.com | Site: www.apc.com/ http://www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Ram Rudra rambabu.ru...@gssamerica.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/16/2010 05:29 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an
Re: Interview Questions - Please help
I thought log to file was new in 7.5? On Fri, Jun 18, 2010 at 1:34 PM, Matthew Perrault matthew.perra...@genmills.com wrote: Thanks LJ, I think it was 7.x (and that would be 2 to 3 years ago) I don't remember seeing it in 6.3, of course I could always go look up the doco on that too (as I still have them :) ). Again, just being lazy...hey it is Friday :). Thanks, Matt P. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, June 18, 2010 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Matt, Just a further clarificationAL's don't have phasing...so the `! doesn't have any effect on them. I think the Log To File option was added in either 6.3 or 7.0...but it's been there quite a few years :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Friday, June 18, 2010 10:01 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ok, since no one responded to my question earlier, I decided to go investigate this myself to get the answer. The `! at the end of a filter or AL, will make ALL actions fire in Phase 1, even actions that would normally fire in Phase 3. Tested with Notifications, Run Process, and Direct SQL in both ALs and Filters Something else I noticed in the Filter Action: Log To file Was this introduced in 7.x, or was it earlier? Kind of a neat feature to have. Matt P. -Original Message- From: Matthew Perrault Sent: Wednesday, June 16, 2010 9:15 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Interview Questions - Please help Memory check (I think I'm over thinking this) What about Phase 3 actions in a filter? For some odd reason I was thinking that the `! only worked for phase 2 actions like push fields. Yet then I started thinking that no, it worked for Run Process and Notifications too. Which is it? I can't remember (and yes I'm being lazy by not looking it up in the doco). Maybe a better question would be to have someone describe the different phases and the different items that normally occur in them. Also, Rather than having just a list of questions that can be answered in a few words or 1 sentence and the answers easily looked up and memorized. Instead look at asking them about the projects they've worked on, how they went, the challenges they faced and how they overcame them. The other thing you may want to think about is a gradual increase in difficulty of questions. If they answer X well, then ask Y which would be a little harder, then ask Z which would be a little harder than Y, and so on. And if they can answer some of the more difficult questions, then asking about T, B, and H tables may be a waste of time, as they would most likely already know that. HTH, Matt P. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire Sent: Wednesday, June 16, 2010 8:46 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'll answer this one Put an '! at the end of the filter name. From: Action Request System discussion list(ARSList) on behalf of Nair, Rajesh IN BOM SISL Sent: Wed 6/16/2010 7:14 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I would like to know the answer for this As per me it will not .. i know i may be wrong as not a remedy guru over here Can you force a filter to fire all actions in the first phase From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Atherly Sent: Wednesday, June 16, 2010 5:42 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I'll take number 11 What is the function of DDE-Poke? DDE-Poke is French for when you have to poke the server to get it to do what you want. _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com mailto: john.athe...@apcc.com | Site: www.apc.com/ http://www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Ram Rudra rambabu.ru...@gssamerica.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/16/2010 05:29 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for
Re: ITSM 7.6 Upgrade
okay I am doing the same thing now. I will let you know what I find out to. So if it does delete custom fields whats the best option export the data and then import it back in after you add back your custom fields? On Fri, Jun 18, 2010 at 1:10 PM, Ramey, Anne anne.ra...@nc.gov wrote: ** If I remember correctly, it deletes the custom fields on the change form. Most of the others it is supposed to preserve, but it will remove them from view. I am in the middle of this upgrade now, and have not had ITSM install successfully yet. Once I do, I suppose I'd be able to give a better answer. Anne Ramey *** *E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official.* *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Kevin Begosh *Sent:* Friday, June 18, 2010 12:31 PM *To:* arslist@ARSLIST.ORG *Subject:* ITSM 7.6 Upgrade ** I am about to start a ITSM 7.6 upgrade from 7.03 Patch 9. I thought I remember someone posting that when they upgraded it deleted their custom fields. Is that right? -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
I just looked on our 6.3 system, and it is there as a possible action. Thad Esser Remedy Developer On Fri, Jun 18, 2010 at 10:34 AM, Matthew Perrault matthew.perra...@genmills.com wrote: Thanks LJ, I think it was 7.x (and that would be 2 to 3 years ago) I don't remember seeing it in 6.3, of course I could always go look up the doco on that too (as I still have them :) ). Again, just being lazy...hey it is Friday :). Thanks, Matt P. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, June 18, 2010 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Matt, Just a further clarificationAL's don't have phasing...so the `! doesn't have any effect on them. I think the Log To File option was added in either 6.3 or 7.0...but it's been there quite a few years :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Friday, June 18, 2010 10:01 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ok, since no one responded to my question earlier, I decided to go investigate this myself to get the answer. The `! at the end of a filter or AL, will make ALL actions fire in Phase 1, even actions that would normally fire in Phase 3. Tested with Notifications, Run Process, and Direct SQL in both ALs and Filters Something else I noticed in the Filter Action: Log To file Was this introduced in 7.x, or was it earlier? Kind of a neat feature to have. Matt P. -Original Message- From: Matthew Perrault Sent: Wednesday, June 16, 2010 9:15 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Interview Questions - Please help Memory check (I think I'm over thinking this) What about Phase 3 actions in a filter? For some odd reason I was thinking that the `! only worked for phase 2 actions like push fields. Yet then I started thinking that no, it worked for Run Process and Notifications too. Which is it? I can't remember (and yes I'm being lazy by not looking it up in the doco). Maybe a better question would be to have someone describe the different phases and the different items that normally occur in them. Also, Rather than having just a list of questions that can be answered in a few words or 1 sentence and the answers easily looked up and memorized. Instead look at asking them about the projects they've worked on, how they went, the challenges they faced and how they overcame them. The other thing you may want to think about is a gradual increase in difficulty of questions. If they answer X well, then ask Y which would be a little harder, then ask Z which would be a little harder than Y, and so on. And if they can answer some of the more difficult questions, then asking about T, B, and H tables may be a waste of time, as they would most likely already know that. HTH, Matt P. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire Sent: Wednesday, June 16, 2010 8:46 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'll answer this one Put an '! at the end of the filter name. From: Action Request System discussion list(ARSList) on behalf of Nair, Rajesh IN BOM SISL Sent: Wed 6/16/2010 7:14 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I would like to know the answer for this As per me it will not .. i know i may be wrong as not a remedy guru over here Can you force a filter to fire all actions in the first phase From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Atherly Sent: Wednesday, June 16, 2010 5:42 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I'll take number 11 What is the function of DDE-Poke? DDE-Poke is French for when you have to poke the server to get it to do what you want. _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com mailto: john.athe...@apcc.com | Site: www.apc.com/ http://www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Ram Rudra rambabu.ru...@gssamerica.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/16/2010 05:29 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Interview Questions - Please help Hi All, In an interview point of
Re: Interview Questions - Please help
Log to form is new in AR System 7.5.00. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh Sent: Friday, June 18, 2010 11:00 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I thought log to file was new in 7.5? On Fri, Jun 18, 2010 at 1:34 PM, Matthew Perrault matthew.perra...@genmills.commailto:matthew.perra...@genmills.com wrote: Thanks LJ, I think it was 7.x (and that would be 2 to 3 years ago) I don't remember seeing it in 6.3, of course I could always go look up the doco on that too (as I still have them :) ). Again, just being lazy...hey it is Friday :). Thanks, Matt P. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, June 18, 2010 11:24 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Matt, Just a further clarificationAL's don't have phasing...so the `! doesn't have any effect on them. I think the Log To File option was added in either 6.3 or 7.0...but it's been there quite a few years :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Matthew Perrault Sent: Friday, June 18, 2010 10:01 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ok, since no one responded to my question earlier, I decided to go investigate this myself to get the answer. The `! at the end of a filter or AL, will make ALL actions fire in Phase 1, even actions that would normally fire in Phase 3. Tested with Notifications, Run Process, and Direct SQL in both ALs and Filters Something else I noticed in the Filter Action: Log To file Was this introduced in 7.x, or was it earlier? Kind of a neat feature to have. Matt P. -Original Message- From: Matthew Perrault Sent: Wednesday, June 16, 2010 9:15 AM To: 'arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG' Subject: RE: Interview Questions - Please help Memory check (I think I'm over thinking this) What about Phase 3 actions in a filter? For some odd reason I was thinking that the `! only worked for phase 2 actions like push fields. Yet then I started thinking that no, it worked for Run Process and Notifications too. Which is it? I can't remember (and yes I'm being lazy by not looking it up in the doco). Maybe a better question would be to have someone describe the different phases and the different items that normally occur in them. Also, Rather than having just a list of questions that can be answered in a few words or 1 sentence and the answers easily looked up and memorized. Instead look at asking them about the projects they've worked on, how they went, the challenges they faced and how they overcame them. The other thing you may want to think about is a gradual increase in difficulty of questions. If they answer X well, then ask Y which would be a little harder, then ask Z which would be a little harder than Y, and so on. And if they can answer some of the more difficult questions, then asking about T, B, and H tables may be a waste of time, as they would most likely already know that. HTH, Matt P. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, June 16, 2010 8:46 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'll answer this one Put an '! at the end of the filter name. From: Action Request System discussion list(ARSList) on behalf of Nair, Rajesh IN BOM SISL Sent: Wed 6/16/2010 7:14 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I would like to know the answer for this As per me it will not .. i know i may be wrong as not a remedy guru over here Can you force a filter to fire all actions in the first phase From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of John Atherly Sent: Wednesday, June 16, 2010 5:42 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I'll take number 11 What is the function of DDE-Poke? DDE-Poke is French for when you have to poke the server to get it to do what you want.
Re: Interview Questions - Please help
Sweet..now we need to check if it was in 6.0 J From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thad Esser Sent: Friday, June 18, 2010 11:57 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I just looked on our 6.3 system, and it is there as a possible action. Thad Esser Remedy Developer On Fri, Jun 18, 2010 at 10:34 AM, Matthew Perrault matthew.perra...@genmills.com wrote: Thanks LJ, I think it was 7.x (and that would be 2 to 3 years ago) I don't remember seeing it in 6.3, of course I could always go look up the doco on that too (as I still have them :) ). Again, just being lazy...hey it is Friday :). Thanks, Matt P. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, June 18, 2010 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Matt, Just a further clarificationAL's don't have phasing...so the `! doesn't have any effect on them. I think the Log To File option was added in either 6.3 or 7.0...but it's been there quite a few years :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Friday, June 18, 2010 10:01 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ok, since no one responded to my question earlier, I decided to go investigate this myself to get the answer. The `! at the end of a filter or AL, will make ALL actions fire in Phase 1, even actions that would normally fire in Phase 3. Tested with Notifications, Run Process, and Direct SQL in both ALs and Filters Something else I noticed in the Filter Action: Log To file Was this introduced in 7.x, or was it earlier? Kind of a neat feature to have. Matt P. -Original Message- From: Matthew Perrault Sent: Wednesday, June 16, 2010 9:15 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Interview Questions - Please help Memory check (I think I'm over thinking this) What about Phase 3 actions in a filter? For some odd reason I was thinking that the `! only worked for phase 2 actions like push fields. Yet then I started thinking that no, it worked for Run Process and Notifications too. Which is it? I can't remember (and yes I'm being lazy by not looking it up in the doco). Maybe a better question would be to have someone describe the different phases and the different items that normally occur in them. Also, Rather than having just a list of questions that can be answered in a few words or 1 sentence and the answers easily looked up and memorized. Instead look at asking them about the projects they've worked on, how they went, the challenges they faced and how they overcame them. The other thing you may want to think about is a gradual increase in difficulty of questions. If they answer X well, then ask Y which would be a little harder, then ask Z which would be a little harder than Y, and so on. And if they can answer some of the more difficult questions, then asking about T, B, and H tables may be a waste of time, as they would most likely already know that. HTH, Matt P. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire Sent: Wednesday, June 16, 2010 8:46 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'll answer this one Put an '! at the end of the filter name. From: Action Request System discussion list(ARSList) on behalf of Nair, Rajesh IN BOM SISL Sent: Wed 6/16/2010 7:14 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I would like to know the answer for this As per me it will not .. i know i may be wrong as not a remedy guru over here Can you force a filter to fire all actions in the first phase From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Atherly Sent: Wednesday, June 16, 2010 5:42 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I'll take number 11 What is the function of DDE-Poke? DDE-Poke is French for when you have to poke the server to get it to do what you want. _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com mailto: john.athe...@apcc.com | Site: www.apc.com/ http://www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Ram Rudra rambabu.ru...@gssamerica.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/16/2010 05:29
Re: Interview Questions - Please help
Rootuja, Don't you think you should learn a bit more about Ram's situation before making such an accusation? I didn't know anything about Remedy when I took this job ten years ago, and they knew it and apparently figured I was worth training. If Ram is trying to pass himself off as an experienced developer when he isn't, then he deserves a kick in the you-know-what. But there is nothing wrong with learning what you can about a product before applying for a job. Dwayne Martin, James Madison University -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ghatge, Rootuja Sent: Friday, June 18, 2010 12:35 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ram, You shouldn't be applying for this job if you don't even know the very basic things about Remedy AR System. Your audacity to solicit help in creating a cheat sheet is appalling! -Rootuja -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Friday, June 18, 2010 4:37 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I am going to face an interview Joe. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, June 18, 2010 2:20 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ram, Have you been assigned the task of interviewing a Remedy resource? Or are you going to face an interview yourself? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of LJ LongWing Sent: Wednesday, June 16, 2010 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'm not gonna answer any for the reasons posted by othersbut the only questions I couldn't answer for myself were the ITSM specific ones :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, June 16, 2010 3:30 AM To: arslist@ARSLIST.ORG Subject: Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the
Re: CAI:AppRegistry available entries in ACTL for TMS:Task form
Hi Mahesh. You've helped me in the past. Thanks for replying again. I am trying to open the SRS:RequestDetails table from the TMS:Task form. You've helped me with using a non-mapped AIF form for SRM. That form now has many, many check box fields. The SR creates a change, our help desk creates tasks on that change. Now I want to be able to see the SR from the tasks. I know we still have to click on 'more details' once the SRS:RequestDetails form is opened. But I have used quite a few mapped SRDs so this first step is most appropriate for us. I think I see what you mean about populating the values straight onto the TMS:Task form. But for my level of knowledge I think getting the link to work is (hopefully) easier than converting the check box values to readable data on the TMS:Task form. Thanks, Christine On Jun 18, 9:13 am, Mahesh mchand...@gmail.com wrote: Are you trying to open SRM:Request or SRS:RequestDetails. Either way, I would use work-flow to populate the values straight on the TMS:Task and do not worry about customizing Interface or any other forms. Thanks Mahesh On Thu, Jun 17, 2010 at 12:36 PM, Christine christineperryi...@yahoo.comwrote: I have SR’s that create Changes and then we add tasks to the Change. Viewing the SR from the Change is OOB; now we want to view it from the Task. I have the looked at the View Service Request button on the Change form. The ACTL activated by this button is ACTL INT:CHGSRS:CRQ:ViewSRDetails_ and uses the fields SRSMRegistryInstanceID and SRID. I have copied these fields to the Task form and the fields are updating with the correct values (same values as the entries on the parent Change record). I think I need to copy these fields and values to the TMS:TaskInterface form as well; that will be done. I’ve copied the ACTL INT:CHGSRS:CRQ:ViewSRDetails_OpenDialog to a new ACTL called INT:TMS:VewiSRDetails_OpenDialog. I am specifying the TMS:Task form to use with the new ACTL. On the original ACTL there is a Set Fields action where it reads values from the CAI:AppRegistry form. The fields set are AppInterfaceForm (value “SRS:RequestDetails”) and AppInstanceServer (value $Server$). On the new ACTL, referencing the TMS:Task form these options of AppinterfaceForm and AppInstanceServer are not on the drop down list. I have made an entry in the CAI Application Registry form for BMC Remedy Task Management for Instance Form = TMS:Task and Interface Form = TMS:TaskInterface based on the BMC Remedy Change Management entry. What should I do in order to be able to have available the entries of AppInterfaceForm and AppInstanceServer from the CAI:AppRegistry form in an ACTL when the base form is TMS:Task? Thanks much, Christine ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
Log to file has been around forever.
From release 2's ar.h:
#define AR_FILTER_ACTION_NONE0
#define AR_FILTER_ACTION_NOTIFY 1 /* tags for types of filter actions */
#define AR_FILTER_ACTION_MESSAGE 2
#define AR_FILTER_ACTION_LOG 3
#define AR_FILTER_ACTION_FIELDS 4
#define AR_FILTER_ACTION_PROCESS 5
typedef struct {
unsigned int action;
union {
ARFilterActionNotify notify;
ARStatusStruct message;
char *logFile;
ARFieldAssignList fieldList;
char *process;
} u;
} ARFilterActionStruct;
When action == LOG, logFile is the field with data.
Cheers
Ben Chernys
Senior Software Architect
Software Tool House Inc.
Canada / Deutschland / Germany
Mobile: +49 171 380 2329GMT + 1 + [ DST ]
Email: Ben.Chernys _AT_ softwaretoolhouse.com
Web: www.softwaretoolhouse.com
Check out Software Tool House's free Diary Editor.
Meta-Update, our premium ARS Data tool, lets you automate
your imports, migrations, in no time at all, without programming,
without staging forms, without merge workflow.
http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/
-Original Message-
From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG mailto:arsl...@arslist.org] On Behalf Of LJ
LongWing
Sent: June 18, 2010 6:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Interview Questions - Please help
Matt,
Just a further clarificationAL's don't have phasing...so the `! doesn't
have any effect on them. I think the Log To File option was added in either
6.3 or 7.0...but it's been there quite a few years :)
-Original Message-
From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG mailto:arsl...@arslist.org] On Behalf Of
Matthew Perrault
Sent: Friday, June 18, 2010 10:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Interview Questions - Please help
Ok, since no one responded to my question earlier, I decided to go
investigate this myself to get the answer.
The `! at the end of a filter or AL, will make ALL actions fire in Phase 1,
even actions that would normally fire in Phase 3.
Tested with Notifications, Run Process, and Direct SQL in both ALs and
Filters
Something else I noticed in the Filter Action: Log To file Was this
introduced in 7.x, or was it earlier?
Kind of a neat feature to have.
Matt P.
-Original Message-
From: Matthew Perrault
Sent: Wednesday, June 16, 2010 9:15 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Interview Questions - Please help
Memory check (I think I'm over thinking this) What about Phase 3 actions in
a filter?
For some odd reason I was thinking that the `! only worked for phase 2
actions like push fields.
Yet then I started thinking that no, it worked for Run Process and
Notifications too.
Which is it?
I can't remember (and yes I'm being lazy by not looking it up in the doco).
Maybe a better question would be to have someone describe the different
phases and the different items that normally occur in them.
Also,
Rather than having just a list of questions that can be answered in a few
words or 1 sentence and the answers easily looked up and memorized.
Instead look at asking them about the projects they've worked on, how they
went, the challenges they faced and how they overcame them.
The other thing you may want to think about is a gradual increase in
difficulty of questions.
If they answer X well, then ask Y which would be a little harder, then ask Z
which would be a little harder than Y, and so on.
And if they can answer some of the more difficult questions, then asking
about T, B, and H tables may be a waste of time, as they would most likely
already know that.
HTH,
Matt P.
-Original Message-
From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG mailto:arsl...@arslist.org] On Behalf Of
Sanford, Claire
Sent: Wednesday, June 16, 2010 8:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Interview Questions - Please help
I'll answer this one Put an '! at the end of the filter name.
From: Action Request System discussion list(ARSList) on behalf of Nair,
Rajesh IN BOM SISL
Sent: Wed 6/16/2010 7:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Interview Questions - Please help
**
I would like to know the answer for this As per me it will not .. i know i
may be wrong as not a remedy guru over here
Can you force a filter to fire all actions in the first phase
From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG mailto:arsl...@arslist.org] On Behalf Of John
Atherly
Sent: Wednesday, June 16, 2010 5:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Interview Questions - Please help
**
I'll take number 11
What is the function
CI Name ???
I am gathering data for the CMDB and asset console for 7.6. I am loading workstations, laptops, Monitors, blackberrys, Servers, Routers, switches, firewalls, for example they are not all the same make and brand. I was hoping for some ideas for CI Names, and CI ID that may have been used that work well. thanks You can sell and practice theory but, life in reality, has unexpected challenges that require decision and executions that were not covered in your lessons. by Jon Gee ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ITSM 7.6 Upgrade
Probably, yes. If you want to keep the data, of course. We have some bad customizations that we are looking forward to going away--we are going to try and convince the users they don't need them this time because the new views, etc will do it better. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh Sent: Friday, June 18, 2010 2:04 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6 Upgrade ** okay I am doing the same thing now. I will let you know what I find out to. So if it does delete custom fields whats the best option export the data and then import it back in after you add back your custom fields? On Fri, Jun 18, 2010 at 1:10 PM, Ramey, Anne anne.ra...@nc.govmailto:anne.ra...@nc.gov wrote: ** If I remember correctly, it deletes the custom fields on the change form. Most of the others it is supposed to preserve, but it will remove them from view. I am in the middle of this upgrade now, and have not had ITSM install successfully yet. Once I do, I suppose I'd be able to give a better answer. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Begosh Sent: Friday, June 18, 2010 12:31 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: ITSM 7.6 Upgrade ** I am about to start a ITSM 7.6 upgrade from 7.03 Patch 9. I thought I remember someone posting that when they upgraded it deleted their custom fields. Is that right? -- Kevin Begosh _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ITSM 7.6 Upgrade
unfortuantly we have things that just cannot go away. On Fri, Jun 18, 2010 at 4:09 PM, Ramey, Anne anne.ra...@nc.gov wrote: ** Probably, yes. If you want to keep the data, of course. We have some bad customizations that we are looking forward to going away--we are going to try and convince the users they don't need them this time because the new views, etc will do it better. Anne Ramey *** *E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official.* *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Kevin Begosh *Sent:* Friday, June 18, 2010 2:04 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ITSM 7.6 Upgrade ** okay I am doing the same thing now. I will let you know what I find out to. So if it does delete custom fields whats the best option export the data and then import it back in after you add back your custom fields? On Fri, Jun 18, 2010 at 1:10 PM, Ramey, Anne anne.ra...@nc.gov wrote: ** If I remember correctly, it deletes the custom fields on the change form. Most of the others it is supposed to preserve, but it will remove them from view. I am in the middle of this upgrade now, and have not had ITSM install successfully yet. Once I do, I suppose I'd be able to give a better answer. Anne Ramey *** *E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official.* *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Kevin Begosh *Sent:* Friday, June 18, 2010 12:31 PM *To:* arslist@ARSLIST.ORG *Subject:* ITSM 7.6 Upgrade ** I am about to start a ITSM 7.6 upgrade from 7.03 Patch 9. I thought I remember someone posting that when they upgraded it deleted their custom fields. Is that right? -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: CI Name ???
We use this basic format: Model: Serial Number So a laptop would be T400:LVN1234 and a monitor 20 Flat Panel: V6C67343 Our asset manager chose this it seems to work well for everyone who deals with assets. Rebecca From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jon Gee Sent: Friday, June 18, 2010 3:00 PM To: arslist@ARSLIST.ORG Subject: CI Name ??? ** I am gathering data for the CMDB and asset console for 7.6. I am loading workstations, laptops, Monitors, blackberrys, Servers, Routers, switches, firewalls, for example they are not all the same make and brand. I was hoping for some ideas for CI Names, and CI ID that may have been used that work well. thanks You can sell and practice theory but, life in reality, has unexpected challenges that require decision and executions that were not covered in your lessons. by Jon Gee _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
Hello Ram, I appreciate your attempt to be 'proactive' in preparation for your interview, but the approach you selected, would perhaps be the worst way you prepare for an interview - preparing a bullet list of expected technical questions and mailing it to the most popular and well known forum in the industry. What are the chances that the interviewer might have seen your post here? Around or maybe higher than 50%?? Technical questions will be asked - no doubt about that, but preparing a cheat sheet and asking around for help on answering them is no way of preparing for an interview and still be completely honest about yourself and what you know. That would perhaps be the most dishonest approach to it, and you might have already lost half your chance of succeeding at your interview, if your interviewer has seen or heard of this post. If you were preparing this sheet from your own knowledge and past experiences and then composing the answers yourself so that you do not fumble at the interview on things you already know, that's another thing, although I don't see why someone who already knows his stuff would need to do that - maybe someone who has a slight language problem.. But even then, a smart interviewer can easily see the difference between someone who has a language problem and someone who does or does not know his stuff.. Most smart technical interviewers cross question.. What is the difference between an AL and Filter.. You already got a few answers to that.. having answered that cross questions could be why an AL why not a Filter or vice versa.. Or where are filters stored. How are If and Else actions stored? How is an AL or a Filter related to its schema? How would you pull a list of all the AL's or Filters attached to a form if you were asked to query the database for that list... These are just a crude example of a cross questions I might ask as a tech interviewer on just your first question, progressing a little from a simple cross question to more complicated ones... How well would you do at them?? And I am not even a professional interviewer - done it just a few times.. I'm not discouraging you from your interview but encouraging you to be more honest with yourself, learn while you work with the product, gain that knowledge through experience and not a cheat sheet.. This is a very small industry where everyone knows everyone and you do not want to tarnish your reputation by misrepresenting yourself and attempt to be someone that you are not.. Having said all this, good luck with your interview, prepare yourself with what you got to say about yourself, your past projects, your past milestones, achievements, and why hiring you would be the best business decision of the hour that interview might have made for that company... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Ram Rudra Sent: Friday, June 18, 2010 11:16 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Past 2 years. I am just looking for the answers of those questions. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, June 18, 2010 7:22 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ram, How long have you been working with Remedy? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Friday, June 18, 2010 5:37 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I am going to face an interview Joe. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, June 18, 2010 2:20 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ram, Have you been assigned the task of interviewing a Remedy resource? Or are you going to face an interview yourself? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of LJ LongWing Sent: Wednesday, June 16, 2010 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'm not gonna answer any for the reasons posted by othersbut the only questions I couldn't answer for myself were the ITSM specific ones :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, June 16, 2010 3:30 AM To: arslist@ARSLIST.ORG Subject: Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for?
Re: Interview Questions - Please help
I was about to say its been there from version 3. Never really worked with
2.
David Easter pointed out that Log to Form is the new introduction.. Maybe
some of you are confusing the two..
I wonder if anyone is still using these old versions :-)
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Ben Chernys
Sent: Friday, June 18, 2010 2:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Interview Questions - Please help
**
Log to file has been around forever.
From release 2's ar.h:
#define AR_FILTER_ACTION_NONE0
#define AR_FILTER_ACTION_NOTIFY 1 /* tags for types of filter actions */
#define AR_FILTER_ACTION_MESSAGE 2
#define AR_FILTER_ACTION_LOG 3
#define AR_FILTER_ACTION_FIELDS 4
#define AR_FILTER_ACTION_PROCESS 5
typedef struct {
unsigned int action;
union {
ARFilterActionNotify notify;
ARStatusStruct message;
char *logFile;
ARFieldAssignList fieldList;
char *process;
} u;
} ARFilterActionStruct;
When action == LOG, logFile is the field with data.
Cheers
Ben Chernys
Senior Software Architect
Software Tool House Inc.
Canada / Deutschland / Germany
Mobile: +49 171 380 2329GMT + 1 + [ DST ]
Email: Ben.Chernys _AT_ softwaretoolhouse.com
Web: www.softwaretoolhouse.com
Check out Software Tool House's free Diary Editor.
Meta-Update, our premium ARS Data tool, lets you automate
your imports, migrations, in no time at all, without programming,
without staging forms, without merge workflow.
http://www.softwaretoolhouse.com/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: June 18, 2010 6:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Interview Questions - Please help
Matt,
Just a further clarificationAL's don't have phasing...so the `!
doesn't have any effect on them. I think the Log To File option was added
in either
6.3 or 7.0...but it's been there quite a few years :)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault
Sent: Friday, June 18, 2010 10:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Interview Questions - Please help
Ok, since no one responded to my question earlier, I decided to go
investigate this myself to get the answer.
The `! at the end of a filter or AL, will make ALL actions fire in Phase
1, even actions that would normally fire in Phase 3.
Tested with Notifications, Run Process, and Direct SQL in both ALs and
Filters
Something else I noticed in the Filter Action: Log To file Was this
introduced in 7.x, or was it earlier?
Kind of a neat feature to have.
Matt P.
-Original Message-
From: Matthew Perrault
Sent: Wednesday, June 16, 2010 9:15 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Interview Questions - Please help
Memory check (I think I'm over thinking this) What about Phase 3 actions
in a filter?
For some odd reason I was thinking that the `! only worked for phase 2
actions like push fields.
Yet then I started thinking that no, it worked for Run Process and
Notifications too.
Which is it?
I can't remember (and yes I'm being lazy by not looking it up in the
doco).
Maybe a better question would be to have someone describe the different
phases and the different items that normally occur in them.
Also,
Rather than having just a list of questions that can be answered in a few
words or 1 sentence and the answers easily looked up and memorized.
Instead look at asking them about the projects they've worked on, how they
went, the challenges they faced and how they overcame them.
The other thing you may want to think about is a gradual increase in
difficulty of questions.
If they answer X well, then ask Y which would be a little harder, then ask
Z which would be a little harder than Y, and so on.
And if they can answer some of the more difficult questions, then asking
about T, B, and H tables may be a waste of time, as they would most likely
already know that.
HTH,
Matt P.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire
Sent: Wednesday, June 16, 2010 8:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Interview Questions - Please help
I'll answer this one Put an '! at the end of the filter name.
From: Action Request System discussion list(ARSList) on behalf of Nair,
Rajesh IN BOM SISL
Sent: Wed 6/16/2010 7:14 AM
To: arslist@ARSLIST.ORG
Subject: Re:
Re: CAI:AppRegistry available entries in ACTL for TMS:Task form
Assuming that you are trying to open SRS:RequestDetails from Task which is created from a parent application (Incident/ Change/ Work Order)) that is generated from a Service Request, here are some steps. 1. Copy the fields SRID (301572100) and z3Btn_ViewRequestDetails(301707000) from WOI:WorkOrder to TMS:Task (If I am creating new fields, first thing I would do is find out if there is a similar field available on any of the OOB forms and if “Yes”, I would copy and use them) 2. Create a filter on TMS:Task to set SRID. This filter will have a set fields action that will populate the SRID from the parent application (Incident/Change/Work Order) by looking up the value in RootRequestFormName. You can achieve this using Set Fields advanced function in pre ARS 7.1 and on ARS 7.5 it is Set fields through “Sample Data” 3. Copy the active link “WOI:WOI:ViewSRDetails_100_OpenDialog” to “TMS:TAS:ViewSRDetails_100_OpenDialog-XXX”. 4. Attach the “TMS:Task” form to the forms list in the above active link 5. Remove “WOI:WorkOrder” from the forms list in the above active link. 6. Login to Remedy User Tool à Open a Change Request à View Task à Click “View Request Details”. Request Details will be displayed which will also have a button “More Details” to open the Advanced Interface Form. Let me know how it goes. Mahesh If you are trying to open SRS:RequestDetails, it should be fairly simple. 1. On Fri, Jun 18, 2010 at 1:35 PM, Christine christineperryi...@yahoo.comwrote: Hi Mahesh. You've helped me in the past. Thanks for replying again. I am trying to open the SRS:RequestDetails table from the TMS:Task form. You've helped me with using a non-mapped AIF form for SRM. That form now has many, many check box fields. The SR creates a change, our help desk creates tasks on that change. Now I want to be able to see the SR from the tasks. I know we still have to click on 'more details' once the SRS:RequestDetails form is opened. But I have used quite a few mapped SRDs so this first step is most appropriate for us. I think I see what you mean about populating the values straight onto the TMS:Task form. But for my level of knowledge I think getting the link to work is (hopefully) easier than converting the check box values to readable data on the TMS:Task form. Thanks, Christine On Jun 18, 9:13 am, Mahesh mchand...@gmail.com wrote: Are you trying to open SRM:Request or SRS:RequestDetails. Either way, I would use work-flow to populate the values straight on the TMS:Task and do not worry about customizing Interface or any other forms. Thanks Mahesh On Thu, Jun 17, 2010 at 12:36 PM, Christine christineperryi...@yahoo.comwrote: I have SR’s that create Changes and then we add tasks to the Change. Viewing the SR from the Change is OOB; now we want to view it from the Task. I have the looked at the View Service Request button on the Change form. The ACTL activated by this button is ACTL INT:CHGSRS:CRQ:ViewSRDetails_ and uses the fields SRSMRegistryInstanceID and SRID. I have copied these fields to the Task form and the fields are updating with the correct values (same values as the entries on the parent Change record). I think I need to copy these fields and values to the TMS:TaskInterface form as well; that will be done. I’ve copied the ACTL INT:CHGSRS:CRQ:ViewSRDetails_OpenDialog to a new ACTL called INT:TMS:VewiSRDetails_OpenDialog. I am specifying the TMS:Task form to use with the new ACTL. On the original ACTL there is a Set Fields action where it reads values from the CAI:AppRegistry form. The fields set are AppInterfaceForm (value “SRS:RequestDetails”) and AppInstanceServer (value $Server$). On the new ACTL, referencing the TMS:Task form these options of AppinterfaceForm and AppInstanceServer are not on the drop down list. I have made an entry in the CAI Application Registry form for BMC Remedy Task Management for Instance Form = TMS:Task and Interface Form = TMS:TaskInterface based on the BMC Remedy Change Management entry. What should I do in order to be able to have available the entries of AppInterfaceForm and AppInstanceServer from the CAI:AppRegistry form in an ACTL when the base form is TMS:Task? Thanks much, Christine ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend
