Re: Populating the BMC_Person
Strange, then, that the latest data in the auto-impact feature doesn't include the person class. The software license management engine has out-of-the-box license types that use the person CI's to help calculate license compliance - this is why I understood that the person CI's were being created. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys Sent: 09 April 2012 20:48 To: arslist@ARSLIST.ORG Subject: Re: Populating the BMC_Person ** It is for impact analysis. Only relationships can be used for this therefor the person who may be impacted has to be related to a CI that may be impacted. This cannot be done through associations. I have seen inconsistencies and errors in the workflow to generate the Person CI in 7.6 (not checked in 7.6.03, 04) where some Person CIs were doubled or not there. Cheers Ben Ben Chernys Senior Software Architect Description: logoSthInc-sm Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email:mailto:Ben.Chernys_AT_softwaretoolhouse.com Ben.Chernys_AT_softwaretoolhouse.com Web: http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com Check out Software Tool House's freebies for an ITSM 7.6.04 Forms and Fields spreadsheet. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Greg Donalson Sent: April-09-12 08:42 To: arslist@ARSLIST.ORG Subject: Populating the BMC_Person ** Hi all, I have noticed now in 7.6.04 (maybe it was earlier as well), that when you add/update someone in the CTM:People form, it is adding them to the CMDB as well. Is there a reason that this form is being populated? Right now we link people to the CI, by using the AST:ComputerSystem form and going to the People tab. I do not us changing this unless BMC makes us in the future. I am just wondering if I can turn off this workflow or if it is needed for something I am missing or will be needed in the future. Thanks! Greg _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.jpg
Caught exception :invalid operand to in
Hi All, Does anyone have any idea on the below error message ..?Any possible workaround for this error ?ARS 7.6.4 ** ** ** ** . -- Thanks Regards Sam ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.png
Re: Filter names question - `!
John, I agree! Hopefully BMC will do something about this? Using an object name to control how the system operates is hardly best practice. Adding a couple of flag fields on filters active links to achieve this is certainly not going to be difficult for BMC. I have had to defend Remedy's honour in the past from developers, dba's and sysadmins outside of the Remedy world for various things, but this ''worst practice is one thing that is simply not defendable Best Regards, Theo Sent from my Black/Silver Personal Computer Try not to become a person of success, but a person of value. - Albert Einstein From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: 06 April 2012 19:53 To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! ** I think the convention should be REMOVED... Add a flag on Filter -- Run Immediately... Approx 10 years ago -- I was brought into a big telco project to fix it After a new developer went through and renamed filters/actlinks to meet a nicer naming convention... (to work with BMCs new filtering based on COLON) Try -- troubleshooting that Old name: mtc_FindIPAddress`! New name: MTC:IP:Find_Address (in a haystack of 2000 filters -- that all got renamed) (OK - I am exaggerating the situation a bit -- but -- either way -- my opinion it is TOO WEIRD to add something to a name - and now it works different) -John On Fri, Apr 6, 2012 at 12:46 PM, Joe Martin D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: We are allowed that on Friday :-) This is an interesting thread though.. It would be nice to have a full list of all these small conventions that could affect functionality.. Imagine fat fingering the keyboard (although that's as likely to happen anytime too soon as as having a snow storm in the middle east) and naming a piece of workflow with these characters and have functionality affected, and not have a clue why.. Joe -Original Message- From: LJ LongWing Sent: Friday, April 06, 2012 12:30 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Filter names question - `! Ah...yes, I'll agree that * in a workflow doesn't indicate anything then :)mis-read the darn post :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, April 06, 2012 10:13 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Filter names question - `! Dee was asking about the * in the beginning of workflow names.. That in front of workflow is more the work of a developer customizing an OTB app.. While I was aware that the * at the end of field names was just a visual thing for bold fields, I wasn't aware it was because of the section 508 compliance standards.. That's a good to know and thanks for that info. -Original Message- From: LJ LongWing Sent: Friday, April 06, 2012 12:06 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Filter names question - `! The * at the beginning of the field name is a Section 508 compliance thing...it designates to visually impaired people that the field is required http://www.uspto.gov/web/offices/cio/s508/03web.htm search for the word 'asterisk' -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Dee Sent: Friday, April 06, 2012 9:27 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Filter names question - `! Thanks Joe, Like John in this post and Sam in Suggestions post last week, are these commands/tricks written any where and are there more? Looking at System Forms/Workflow, do these mean anything or just name conventions? 1. (*)At the begin of Name of workflow, ex. (*TS-SI 100 Upper Server) 2. (~!) At the end of name of workflow, ex. (AP:Sig-RecentHistoryDate~!) 3. (`1)At the end of name of workflow, ex. (XR:GetSchemaWorkflow1`1) -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930 I john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com www.kineticdata.comhttp://www.kineticdata.com/ I community.kineticdata.comhttp://community.kineticdata.com/ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
Re: Filter names question - `!
You can use ESCLATION to enable this filter From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Theo Fondse Sent: Tuesday, April 10, 2012 11:15 AM To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! ** John, I agree! Hopefully BMC will do something about this? Using an object name to control how the system operates is hardly best practice. Adding a couple of flag fields on filters active links to achieve this is certainly not going to be difficult for BMC. I have had to defend Remedy's honour in the past from developers, dba's and sysadmins outside of the Remedy world for various things, but this ''worst practice is one thing that is simply not defendable Best Regards, Theo Sent from my Black/Silver Personal Computer Try not to become a person of success, but a person of value. - Albert Einstein From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: 06 April 2012 19:53 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Filter names question - `! ** I think the convention should be REMOVED... Add a flag on Filter -- Run Immediately... Approx 10 years ago -- I was brought into a big telco project to fix it After a new developer went through and renamed filters/actlinks to meet a nicer naming convention... (to work with BMCs new filtering based on COLON) Try -- troubleshooting that Old name: mtc_FindIPAddress`! New name: MTC:IP:Find_Address (in a haystack of 2000 filters -- that all got renamed) (OK - I am exaggerating the situation a bit -- but -- either way -- my opinion it is TOO WEIRD to add something to a name - and now it works different) -John On Fri, Apr 6, 2012 at 12:46 PM, Joe Martin D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: We are allowed that on Friday :-) This is an interesting thread though.. It would be nice to have a full list of all these small conventions that could affect functionality.. Imagine fat fingering the keyboard (although that's as likely to happen anytime too soon as as having a snow storm in the middle east) and naming a piece of workflow with these characters and have functionality affected, and not have a clue why.. Joe -Original Message- From: LJ LongWing Sent: Friday, April 06, 2012 12:30 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Filter names question - `! Ah...yes, I'll agree that * in a workflow doesn't indicate anything then :)mis-read the darn post :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, April 06, 2012 10:13 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Filter names question - `! Dee was asking about the * in the beginning of workflow names.. That in front of workflow is more the work of a developer customizing an OTB app.. While I was aware that the * at the end of field names was just a visual thing for bold fields, I wasn't aware it was because of the section 508 compliance standards.. That's a good to know and thanks for that info. -Original Message- From: LJ LongWing Sent: Friday, April 06, 2012 12:06 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Filter names question - `! The * at the beginning of the field name is a Section 508 compliance thing...it designates to visually impaired people that the field is required http://www.uspto.gov/web/offices/cio/s508/03web.htm search for the word 'asterisk' -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Dee Sent: Friday, April 06, 2012 9:27 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Filter names question - `! Thanks Joe, Like John in this post and Sam in Suggestions post last week, are these commands/tricks written any where and are there more? Looking at System Forms/Workflow, do these mean anything or just name conventions? 1. (*)At the begin of Name of workflow, ex. (*TS-SI 100 Upper Server) 2. (~!) At the end of name of workflow, ex. (AP:Sig-RecentHistoryDate~!) 3. (`1)At the end of name of workflow, ex. (XR:GetSchemaWorkflow1`1) -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930 I john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com
Filter names question - `!
Theo The use of manipulating strings for instructions has been going on for years. Look at the Run process action being overloaded with perform action. Run process has been treated like a script element, which I would applaud if it meant that workflow could be written with scripts, ie one could write ten lines of script to run with a form (as they can do with HP Service Manager). Any application that's spending time checking strings for `! or trying to interpret run process strings that may be script instructions, is an application that's going to consume more memory and run more slowly than an application that's compiled script into byte code (ie Python/Java). John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: LDAP Intergartion
Download the Integration Manual from the support site. -Original Message- From: Karthick S karthick...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Tue, Apr 10, 2012 6:59 am Subject: LDAP Intergartion ** Hi Guys, I need to perform LDAP integration in my organization. Can anyone help me in that... If you have any basic document or step, please share with me. Remedy Version: 7.6 OS: Windows -- Thanks and Regards, Karthick S _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: LDAP Intergartion
Hi Roger, I am seeing this options in Support site. Can you tell me whcih one i need to download. Current Name Former Name BMC Atrium Integration Enginehttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=108029 BMC Remedy Enterprise Integration Engine BMC Control-M Business Process Integration Suitehttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=129660 BMC Control-M Business Process Integration Suite BMC Enterprise Event Manager Integrationhttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=156907 BMC Enterprise Event Manager Integration BMC Event Management System Adapter for z/OShttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=165802 BMC Event and Impact Management - Integration Adapter for z/OS BMC Impact Integration for HP OpenView Network Node Managerhttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=114832 BMC Impact Integration for HP OpenView Network Node Manager BMC Impact Integration for HP OpenView Operationshttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=126689 BMC Impact Integration for HP OpenView Operations BMC Impact Integration for Tivolihttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=8742 BMC Impact Integration for Tivoli BMC Impact Integration for z/OShttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=130376 BMC Impact Integration for z/OS BMC Impact Integration for z/OS - License Add Onhttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=181054 BMC Impact Integration for z/OS - License Add On BMC Middleware Management - Enterprise Application Integrationhttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=175656 DataFlow Studio BMC Performance Manager for WebSphere Business Integrationhttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=147786 BMC Performance Manager for WebSphere Business Integration BMC Performance Manager Integration for HP OpenView IT/Operationshttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=6680 PATROL Integration for HP OpenView IT/Operations BMC Performance Manager Integration for HP OpenView Network Node Managerhttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=6682 PATROL Integration for HP OpenView Network Node Manager BMC Performance Manager Integration for Tivolihttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=6684 PATROL Integration for Tivoli SailPoint Integration Module for Third Party Identity Management Systemshttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=248075 SailPoint Integration Module for Third Party Identity Management Systems Seamless Technologies Event Integration for BMC ProactiveNet Performance Managementhttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=179751 Seamless Technologies Event Integration for BMC ProactiveNet Performance Management On Tue, Apr 10, 2012 at 7:08 AM, Roger Justice rjust2...@aol.com wrote: ** Download the Integration Manual from the support site. -Original Message- From: Karthick S karthick...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Tue, Apr 10, 2012 6:59 am Subject: LDAP Intergartion ** Hi Guys, I need to perform LDAP integration in my organization. Can anyone help me in that... If you have any basic document or step, please share with me. Remedy Version: 7.6 OS: Windows -- ** ** *Thanks and Regards,* *Karthick S* _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- ** ** *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Adding new Configuration form in DMT?
I can view and work with the macros like this: * Make a copy of all the Macro files in the Macro folder and place them into a new working folder. * Rename the files and add the .xls file extension. * Open the files in Excel and use the Visual Basic editor to view the code. Ken Cecil From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Shinde Sent: Monday, April 09, 2012 9:57 AM To: arslist@ARSLIST.ORG Subject: Re: Adding new Configuration form in DMT? ** I was able to proceed with this. One silly issues which I am facing is: 1. I am not able to read the existing Macros which are present in the Macro folder, and hence unable to create a new macro for converting to csv format. My question is how do I read the Macros in the Macro folder for Data Management? Regards, Rajesh On Mon, Apr 9, 2012 at 6:52 PM, Peter Romain p.romain.arsl...@parsolutions.co.ukmailto:p.romain.arsl...@parsolutions.co.uk wrote: You should be able to do this if you just use an existing form as a guide and add the relevant configuration data. You'll need to create the Excel Macro unless you forget this part and import directly from a csv. You might find it easier, though, just to use a new staging form with validation rather than try and integrate into the DMT. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Shinde Sent: 09 April 2012 11:48 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Adding new Configuration form in DMT? Hello, My requirement is to add a new configuration form in DMT, so that we can upload the bulk data to the configuration form using DMT. I did not find any document on that. Can someone please let me know is it possible to add a new form in DMT 7.5. Regards, Rajesh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.comhttp://www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: LDAP Intergartion
Try the BMC Remedy Action Request System 7.6.04 Integration Guide included with the AR Server documentation. It has a useful section on LDAP. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Tuesday, April 10, 2012 7:35 AM To: arslist@ARSLIST.ORG Subject: Re: LDAP Intergartion ** Hi Roger, I am seeing this options in Support site. Can you tell me whcih one i need to download. Current Name Former Name BMC Atrium Integration Enginehttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=108029 BMC Remedy Enterprise Integration Engine BMC Control-M Business Process Integration Suitehttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=129660 BMC Control-M Business Process Integration Suite BMC Enterprise Event Manager Integrationhttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=156907 BMC Enterprise Event Manager Integration BMC Event Management System Adapter for z/OShttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=165802 BMC Event and Impact Management - Integration Adapter for z/OS BMC Impact Integration for HP OpenView Network Node Managerhttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=114832 BMC Impact Integration for HP OpenView Network Node Manager BMC Impact Integration for HP OpenView Operationshttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=126689 BMC Impact Integration for HP OpenView Operations BMC Impact Integration for Tivolihttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=8742 BMC Impact Integration for Tivoli BMC Impact Integration for z/OShttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=130376 BMC Impact Integration for z/OS BMC Impact Integration for z/OS - License Add Onhttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=181054 BMC Impact Integration for z/OS - License Add On BMC Middleware Management - Enterprise Application Integrationhttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=175656 DataFlow Studio BMC Performance Manager for WebSphere Business Integrationhttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=147786 BMC Performance Manager for WebSphere Business Integration BMC Performance Manager Integration for HP OpenView IT/Operationshttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=6680 PATROL Integration for HP OpenView IT/Operations BMC Performance Manager Integration for HP OpenView Network Node Managerhttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=6682 PATROL Integration for HP OpenView Network Node Manager BMC Performance Manager Integration for Tivolihttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=6684 PATROL Integration for Tivoli SailPoint Integration Module for Third Party Identity Management Systemshttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=248075 SailPoint Integration Module for Third Party Identity Management Systems Seamless Technologies Event Integration for BMC ProactiveNet Performance Managementhttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=179751 Seamless Technologies Event Integration for BMC ProactiveNet Performance Management On Tue, Apr 10, 2012 at 7:08 AM, Roger Justice rjust2...@aol.commailto:rjust2...@aol.com wrote: ** Download the Integration Manual from the support site. -Original Message- From: Karthick S karthick...@gmail.commailto:karthick...@gmail.com To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Tue, Apr 10, 2012 6:59 am Subject: LDAP Intergartion ** Hi Guys, I need to perform LDAP integration in my organization. Can anyone help me in that... If you have any basic document or step, please share with me. Remedy Version: 7.6 OS: Windows -- Thanks and Regards, Karthick S _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ -- Thanks and Regards, Karthick S _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.comhttp://www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: HTML and Plain Text emails
Thanks Mahendra – that idea crossed our minds and we consider it the “nuclear option”. Something we’d rather not do unless we have to. I think we’d back off the HTML before doing this. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mahendra Mahalkar Sent: Tuesday, April 10, 2012 12:36 AM To: arslist@ARSLIST.ORG Subject: Re: HTML and Plain Text emails ** Hi, Why you want to set a flag in people form? But if you want to set then create two types of messages in SYS:NOtification Messages form one in HTML coded and another plain text. Set filter tags for both and fire these tags in notification filters depending on people tags set on people form. In email messages form write a filter for plain text body to set in HTML body field when incoming message is HTML coded. This can be fired on condition in run if. Regards, Mahendra Mahalkar On Mon, Apr 9, 2012 at 10:33 PM, Lyle Taylor tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote: Well, that's a good question. I've never verified how it looks, but I have also never received any complaints about the messages. The majority of our customers are viewing their e-mails with Outlook or another HTML capable client, however, so I doubt there are many people that would potentially be affected. Some of that may depend on the e-mail server being used. Exchange for example is capable of giving a plaintext version of an e-mail even if it was sent in HTML. I guess you would have to try it and see... Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Michael S. Davis Sent: Monday, April 09, 2012 12:07 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: HTML and Plain Text emails Hi Lyle - How does this show up for those people who view only in plain text? Do they see the html tags? Thanks! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Lyle Taylor Sent: Monday, April 09, 2012 2:00 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: HTML and Plain Text emails My experience has been that Remedy (or something in the chain) takes a stab at converting the plaintext messages to HTML and tacks the HTML and BODY tags onto what you put in the notifications form. What I did was just use DIV tags in the notifications: DIV Message content /DIV Then I could put any special formatting in the DIV or whatever is within the DIV. One catch that I found was that the e-mail engine (or something) was set on replacing all newlines in the message content with BR tags. So, something like DIV Message Content /DIV Which in normal HTML would display on a single line gets translated to DIV MessageBR Content /DIV It's a bit annoying and keeps you from formatting your HTML the way you might normally like (it forces you to have less newlines in your HTML text so that the message looks right in the e-mail client), but was still workable. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Mike Davis Sent: Thursday, April 05, 2012 6:48 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: HTML and Plain Text emails We modified all of the notifications in SYS:Notification Messages with html tags, bolding field names and a few other things. This works great, except that the people with their email set up to receive in Plain Text format are seeing the html tags in their notifications. The email templates used under AR System Email Templates have the following in them: HTML BODY /BODY /HTML Has anyone tried to do this and if so, how did you accomplish your goal? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are
Re: Populating the BMC_Person
I would have expected a configuration setting Yes/No to generate CMDB records when CTM:People records are created. Even better there could have been a setting on the people record itself to generate CMDB record? I have created a RFE a few times. ~ Terje On 9 Apr 2012, at 16:28, strauss stra...@unt.edumailto:stra...@unt.edu wrote: ** I know that I had to overlay and disable all 39 filters named CTM:PPL:Create_BMC_Person_* or CTM:PPL:Modify_BMC_Person_* or CTM:PPL:Delete_BMC_Person_* last August that were trying to add and maintain CMDB data for the People records, which we push in through a back-end integration using AIE. That stopped all attempts to add any of our almost 300,000 customer records to the CMDB. IF we ever need to actually do this, it will be for current faculty/staff and NOT students, so we would have to customize these filters anyway to use roles before enabling them.. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Greg Donalson Sent: Monday, April 09, 2012 9:42 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Populating the BMC_Person ** Hi all, I have noticed now in 7.6.04 (maybe it was earlier as well), that when you add/update someone in the CTM:People form, it is adding them to the CMDB as well. Is there a reason that this form is being populated? Right now we link people to the CI, by using the AST:ComputerSystem form and going to the People tab. I do not us changing this unless BMC makes us in the future. I am just wondering if I can turn off this workflow or if it is needed for something I am missing or will be needed in the future. Thanks! Greg _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: AR System and Oracle Identity Management (OIM) integration using SPML 2.0 (web services)...
Hello Joe, We have an integration point with OIM, however we setup the integration using API. We are using OIM by updating our people form data, as well as using it for provisioning purposes. For instance we are using the Kinetic Request system and use OIM to auto provision parts of the request by passing infomration to OIM and having OIM provision active directory related access. We also have OIM create the Remedy people profile as well as the permissions, functional roles, and support group associations. Let me know if you have any further questions. Jamie ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: AR System and Oracle Identity Management (OIM) integration using SPML 2.0 (web services)...
Hi Jamie, We were / still are planning to leverage the use of SPML to achieve the integration, unless it is not possible to use those OTB resources because of compatibility reasons. I was wondering if anyone has successfully used those OTB resources (web services) published by OIM using plain and ordinary set field filter actions that set values from WSDL.. Joe -Original Message- From: Jamie Sent: Tuesday, April 10, 2012 10:30 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: AR System and Oracle Identity Management (OIM) integration using SPML 2.0 (web services)... Hello Joe, We have an integration point with OIM, however we setup the integration using API. We are using OIM by updating our people form data, as well as using it for provisioning purposes. For instance we are using the Kinetic Request system and use OIM to auto provision parts of the request by passing infomration to OIM and having OIM provision active directory related access. We also have OIM create the Remedy people profile as well as the permissions, functional roles, and support group associations. Let me know if you have any further questions. Jamie ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Status Closed to reopen
Hi Steinar, Thanks for your reply .In my application it is happening when I closed a ticket and also I can reopen the ticket but my requirement is how to restrict this functionality for a specific Group.(In that particular group cannot do closed to reopen ).I have customized form User form also present in my application in this user form I can create a users that user can access my application . How to do please help me on this ASAP Thanks Sagar On 4/6/12, Steinar Halland steinar.hall...@gmail.com wrote: Hi, As you say this is a customized application, so wether or not it is possible to reopen a ticket depends on how the application was made. Maybe there has been produced some documentation for the custom app that might be of help? If not you probably would have to ask the people that made the application. Best regards Steinar Sendt fra min iPad Den 6. apr. 2012 kl. 08:09 skrev vidyasagar kommu kommuvidyasa...@gmail.com: Hi All, I want to reopen the closed tickets ..Is it possible to reopen once it is closed status.if it possible how can I achieve ? we are not using the ITSM Modules my application is fully customized . Any help would be appreciated. Thanks Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
automatically creates a Tickets
Hi All, Mass ticket creation and closure using batch job. Mass ticket means How we can achieve for this my end user daily creating 100 tickets in manually but they want automation to create a tickets they are just sending the data file we need to capture file and create a ticket in remedy ….what are the possible ways to do ..please let me know Can we achieve through ARImport tool ? or is there any implementation method in remedy? My application is completely customized I am not using any other ITSM modules. Thanks Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Reports Creation Query
Hi All, My application is completely customized there is no ITSM modules Report functionality how it will work in BMC remedy ? How can we check weather the crystal reports engine is installed or not in my ARSystem? What is the best way to creating the reports and taking the reports. How we can achieve report Creatation? Appreciate your help Thanks Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: automatically creates a Tickets
Sagar, If I understood you right, you need to create multiple tickets from information that is provided to you in some sort of a file? Where are you getting that file from? Another system? User input on a flat file or excel file? I think in order to better help you, it might help if we know the source from where your input is coming from, and the possibilities of manipulating both the format and possibly even the 'transport' of that information.. There is more than one method. ARImport as you mentioned is one. Or you could create an ARM file for that form, which is a mail template for the information to be sent, and can be sent as separate emails for each entry.. Then off course there are other integration points such as view forms, web services, and what not depending on your source. So if you can let us know a little more about your source, we should be better able to help you.. Joe -Original Message- From: vidyasagar kommu Sent: Tuesday, April 10, 2012 11:27 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: automatically creates a Tickets Hi All, Mass ticket creation and closure using batch job. Mass ticket means How we can achieve for this my end user daily creating 100 tickets in manually but they want automation to create a tickets they are just sending the data file we need to capture file and create a ticket in remedy ….what are the possible ways to do ..please let me know Can we achieve through ARImport tool ? or is there any implementation method in remedy? My application is completely customized I am not using any other ITSM modules. Thanks Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Reports Creation Query
Sagar, The Crystal Reports 'Engine' IS NOT installed with the AR System. When you install the AR User Tool, you have the option of installing the Crystal Reports 'Viewer' libraries that allow you to open a CR on your client. You have to purchase Crystal Reports Engine separately to create reports and install it separately. This is best done on a reporting database, if your reporting needs are bulk reporting that could consume a lot of resources.. If reporting need is sporadic, it may not matter that much depending on how much your DB is powered Joe -Original Message- From: vidyasagar kommu Sent: Tuesday, April 10, 2012 11:35 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Reports Creation Query Hi All, My application is completely customized there is no ITSM modules Report functionality how it will work in BMC remedy ? How can we check weather the crystal reports engine is installed or not in my ARSystem? What is the best way to creating the reports and taking the reports. How we can achieve report Creatation? Appreciate your help Thanks Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Status Closed to reopen
You would need to further customize your customized system, to disallow users from specific groups to not change Status when the DB.Status is closed using filters. Looks like you might not be familiar with comparing Transactional values of an entry to the Database entries using Filters. You need to read up on that and use those concepts to trap users trying to open tickets that are closed with an error if they do not belong to a particular group (use 'Application-Confirm-Group' for that instead of comparing $GROUPS$). Joe -Original Message- From: vidyasagar kommu Sent: Tuesday, April 10, 2012 11:19 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Status Closed to reopen Hi Steinar, Thanks for your reply .In my application it is happening when I closed a ticket and also I can reopen the ticket but my requirement is how to restrict this functionality for a specific Group.(In that particular group cannot do closed to reopen ).I have customized form User form also present in my application in this user form I can create a users that user can access my application . How to do please help me on this ASAP Thanks Sagar On 4/6/12, Steinar Halland steinar.hall...@gmail.com wrote: Hi, As you say this is a customized application, so wether or not it is possible to reopen a ticket depends on how the application was made. Maybe there has been produced some documentation for the custom app that might be of help? If not you probably would have to ask the people that made the application. Best regards Steinar Sendt fra min iPad Den 6. apr. 2012 kl. 08:09 skrev vidyasagar kommu kommuvidyasa...@gmail.com: Hi All, I want to reopen the closed tickets ..Is it possible to reopen once it is closed status.if it possible how can I achieve ? we are not using the ITSM Modules my application is fully customized . Any help would be appreciated. Thanks Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Reports Creation Query
Probably best to review the Mid-Tier Guide which covers both integration with Business Objects / Crystal Reports as well as the standard web reporting available in AR System itself: BMC Remedy Action Request System 7.6.04 BMC Remedy Mid Tier Guide: http://documents.bmc.com/supportu/documents/39/71/183971/183971.pdf -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, April 10, 2012 8:43 AM To: arslist@ARSLIST.ORG Subject: Re: Reports Creation Query Sagar, The Crystal Reports 'Engine' IS NOT installed with the AR System. When you install the AR User Tool, you have the option of installing the Crystal Reports 'Viewer' libraries that allow you to open a CR on your client. You have to purchase Crystal Reports Engine separately to create reports and install it separately. This is best done on a reporting database, if your reporting needs are bulk reporting that could consume a lot of resources.. If reporting need is sporadic, it may not matter that much depending on how much your DB is powered Joe -Original Message- From: vidyasagar kommu Sent: Tuesday, April 10, 2012 11:35 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Reports Creation Query Hi All, My application is completely customized there is no ITSM modules Report functionality how it will work in BMC remedy ? How can we check weather the crystal reports engine is installed or not in my ARSystem? What is the best way to creating the reports and taking the reports. How we can achieve report Creatation? Appreciate your help Thanks Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Filter names question - `!
Worst practice - I have not heard that before - good one. -John Sent from my iPad -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of the WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com On Apr 10, 2012, at 3:17 AM, Ali A. Musa aam...@stc.com.sa wrote: ** You can use ESCLATION to enable this filter From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Theo Fondse Sent: Tuesday, April 10, 2012 11:15 AM To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! ** John, I agree! Hopefully BMC will do something about this? Using an object name to control how the system operates is hardly best practice. Adding a couple of flag fields on filters active links to achieve this is certainly not going to be difficult for BMC. I have had to defend Remedy's honour in the past from developers, dba's and sysadmins outside of the Remedy world for various things, but this ''worst practice is one thing that is simply not defendable Best Regards, Theo Sent from my Black/Silver Personal Computer “Try not to become a person of success, but a person of value.” – Albert Einstein From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: 06 April 2012 19:53 To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! ** I think the convention should be REMOVED… Add a flag on Filter -- Run Immediately… Approx 10 years ago -- I was brought into a big telco project to fix it…. After a new developer went through and renamed filters/actlinks to meet a nicer naming convention… (to work with BMCs new filtering based on COLON) Try -- troubleshooting that…. Old name: mtc_FindIPAddress`! New name: MTC:IP:Find_Address (in a haystack of 2000 filters -- that all got renamed) (OK - I am exaggerating the situation a bit -- but -- either way -- my opinion it is TOO WEIRD to add something to a name - and now it works different) -John On Fri, Apr 6, 2012 at 12:46 PM, Joe Martin D'Souza jdso...@shyle.net wrote: We are allowed that on Friday :-) This is an interesting thread though.. It would be nice to have a full list of all these small conventions that could affect functionality.. Imagine fat fingering the keyboard (although that’s as likely to happen anytime too soon as as having a snow storm in the middle east) and naming a piece of workflow with these characters and have functionality affected, and not have a clue why.. Joe -Original Message- From: LJ LongWing Sent: Friday, April 06, 2012 12:30 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! Ah...yes, I'll agree that * in a workflow doesn't indicate anything then :)mis-read the darn post :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, April 06, 2012 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! Dee was asking about the * in the beginning of workflow names.. That in front of workflow is more the work of a developer customizing an OTB app.. While I was aware that the * at the end of field names was just a visual thing for bold fields, I wasn't aware it was because of the section 508 compliance standards.. That’s a good to know and thanks for that info. -Original Message- From: LJ LongWing Sent: Friday, April 06, 2012 12:06 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! The * at the beginning of the field name is a Section 508 compliance thing...it designates to visually impaired people that the field is required http://www.uspto.gov/web/offices/cio/s508/03web.htm search for the word 'asterisk' -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dee Sent: Friday, April 06, 2012 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! Thanks Joe, Like John in this post and Sam in Suggestions post last week, are these commands/tricks written any where and are there more? Looking at System Forms/Workflow, do these mean anything or just name conventions? 1. (*)At the begin of Name of workflow, ex. (*TS-SI 100 Upper Server) 2. (~!) At the end of name of workflow, ex. (AP:Sig-RecentHistoryDate~!) 3. (`1)At the end of name of workflow, ex. (XR:GetSchemaWorkflow1`1) -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- John Sundberg
Transferring in-house 6.3 code to a 7.6.04 server
Folks, I am finally in the process of upgrading our 6.03.00 patch 017 implementation to the latest offered. By upgrade I mean a transfer between old and new servers, not on the same server. The revs are apparently too far apart to use Migrator to transfer code between, so I will be using a 7.1 server as an intermediate transfer point. Migrator 7.1 from the 6.3 box to the 7.1 box, then the latest Migrator from the 7.1 box to the 7.6.04 box. I'll also be using Export/Import tools as needed. Note that no BMC Remedy applications are involved here, though I will be loading ITSM later. My concern now is only with in-house developed code created under or compatible with version 6.3. Solaris and Oracle on both sides. Anyone ever done this or have any suggestions as to problems that I may encounter? Thanks, -David ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Transferring in-house 6.3 code to a 7.6.04 server
If you do not have any OTB applications, I do not think you got too much to worry about. Have you customized any of the core forms? Core workflow? By that I mean forms like the User, Group, Email Engine forms, etc.. If your answer to this is no, you can go your merry way as you might have in previous versions.. If you have customized these core forms and workflow, you might want to check with BMC if they have a hash file for just the core components, so that you can create the overlay layer for those customizations. And then go your merry way with what you want to do with your in house stuff.. I really do not see much you need to put on your watch list except for integrations etc you might have done to third party tools or applications that may face the possibilities of a breakdown if they are not compatible with the new ARS application server version. Joe From: David M. Clark Sent: Tuesday, April 10, 2012 12:05 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Transferring in-house 6.3 code to a 7.6.04 server ** Folks, I am finally in the process of upgrading our 6.03.00 patch 017 implementation to the latest offered. By “upgrade” I mean a transfer between old and new servers, not on the same server. The revs are apparently too far apart to use Migrator to transfer code between, so I will be using a 7.1 server as an intermediate transfer point. Migrator 7.1 from the 6.3 box to the 7.1 box, then the latest Migrator from the 7.1 box to the 7.6.04 box. I’ll also be using Export/Import tools as needed. Note that no BMC Remedy applications are involved here, though I will be loading ITSM later. My concern now is only with in-house developed code created under or compatible with version 6.3. Solaris and Oracle on both sides. Anyone ever done this or have any suggestions as to problems that I may encounter? Thanks, -David ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Product Catalog
Hi, In development, we currently have an installed version of the Product Catalog 7.6.4 on Solaris/Unix. We would like to wipe it clean and start from scratch. There supposedly is a maintenance tool that runs on the Unix server that hosts the Remedy system. Not sure where this file/tool is. Does this tool manage the cleanup? I read thru the Product Catalog DML docs, however I was unable to figure out how to re-install the product catalog. We have existing CI's on Dev. What will happen to the CIs in Dev when I wipe out the current product catalog entries? And how do I re-associate the new product catalog categorizations to the existing CIs in Dev? I hope this will not wipe out the people CI's. I have done an product catalog updates before by importing the data into the staging PDL tables, however this is different. All the files that I saw on the EPDs were downloads for updates (Sp1/SP2). How do I reinstall the product catalog? Are there any things that I need to watch out for? We also have services / service offering CI's in Dev. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Status Closed to reopen
Sagar
Create a filter to run on the form when Modify
For the Run If Qualification
To stop a group from being able to modify a request where the 'Status'=Closed
((('DB.Status'=Closed) AND ($GROUPS$ LIKE ((%+ Restricted Group)+%)))
AND ($USER$ != AR_ESCALATOR))
To stop everyone but a specific group
((('DB.Status'=Closed) AND (NOT(($GROUPS$ LIKE ((%+ Allowed
Group)+%) AND ($USER$ != AR_ESCALATOR))
To Allow Specific Users
((('DB.Status' = Closed) AND ($USER$ != User1)) AND ($USER$ != User2))
AND ($USER$ != AR_ESCALATOR)
If Action is an Error Message
Note: the ($USER$ != AR_ESCALATOR) is so escalations can still modify
requests if needed.
If you want users to be able to modify Closed requests but not change the
'Status' from Closed add a ('Status' != Closed) to the Run If
Greg
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of vidyasagar kommu
Sent: Tuesday, April 10, 2012 10:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Status Closed to reopen
Hi Steinar,
Thanks for your reply .In my application it is happening when I closed
a ticket and also I can reopen the ticket but my requirement is how to
restrict this functionality for a specific Group.(In that particular
group cannot do closed to reopen ).I have customized form User form
also present in my application in this user form I can create a users
that user can access my application .
How to do please help me on this ASAP
Thanks
Sagar
On 4/6/12, Steinar Halland steinar.hall...@gmail.com wrote:
Hi,
As you say this is a customized application, so wether or not it is possible
to reopen a ticket depends on how the application was made.
Maybe there has been produced some documentation for the custom app that
might be of help?
If not you probably would have to ask the people that made the application.
Best regards
Steinar
Sendt fra min iPad
Den 6. apr. 2012 kl. 08:09 skrev vidyasagar kommu
kommuvidyasa...@gmail.com:
Hi All,
I want to reopen the closed tickets ..Is it possible to reopen once it
is closed status.if it possible how can I achieve ? we are not using
the ITSM Modules my application is fully customized .
Any help would be appreciated.
Thanks
Sagar
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
--
Sagar
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
smime.p7s
Description: S/MIME cryptographic signature
Missing Active link to manage
I'm trying to add another button to the Navigation bar on the left side of the Incident Console. I created the button and created the active link that will fire off the button. But when I go in to associate the active link to the button it is not in the drop down list of active links to add. I have saved the form and active link but I can not get it to show in the drop down list when you click here to manage active links. BMC Remedy Developer Studio Version: 7.5.00 Patch 004 _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Transferring in-house 6.3 code to a 7.6.04 server
Ditto to what Joe said. We moved from 7.1 p7 to 7.6.04 SP2. We simply just created def files of all of our custom forms and then used RRRCHIVE to move the data. Something you may want to think about? Then I don't think you would need to use the interim 7.1 server? Up to you. We had about 517 forms to move (plus all the workflow). It really wasn't that bad Thanks! Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, April 10, 2012 12:25 PM To: arslist@ARSLIST.ORG Subject: Re: Transferring in-house 6.3 code to a 7.6.04 server ** If you do not have any OTB applications, I do not think you got too much to worry about. Have you customized any of the core forms? Core workflow? By that I mean forms like the User, Group, Email Engine forms, etc.. If your answer to this is no, you can go your merry way as you might have in previous versions.. If you have customized these core forms and workflow, you might want to check with BMC if they have a hash file for just the core components, so that you can create the overlay layer for those customizations. And then go your merry way with what you want to do with your in house stuff.. I really do not see much you need to put on your watch list except for integrations etc you might have done to third party tools or applications that may face the possibilities of a breakdown if they are not compatible with the new ARS application server version. Joe From: David M. Clarkmailto:david.m.cl...@tn.gov Sent: Tuesday, April 10, 2012 12:05 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Transferring in-house 6.3 code to a 7.6.04 server ** Folks, I am finally in the process of upgrading our 6.03.00 patch 017 implementation to the latest offered. By upgrade I mean a transfer between old and new servers, not on the same server. The revs are apparently too far apart to use Migrator to transfer code between, so I will be using a 7.1 server as an intermediate transfer point. Migrator 7.1 from the 6.3 box to the 7.1 box, then the latest Migrator from the 7.1 box to the 7.6.04 box. I'll also be using Export/Import tools as needed. Note that no BMC Remedy applications are involved here, though I will be loading ITSM later. My concern now is only with in-house developed code created under or compatible with version 6.3. Solaris and Oracle on both sides. Anyone ever done this or have any suggestions as to problems that I may encounter? Thanks, -David _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: clob support frustration at support
Original problem back ... Frustrating.. Summary: Host:HOSTNAME Problem:Oracle SIDNAME Alert Log Msg=( ORA-2: index ARADMIN.IT145 or par Notes: Host:DHOSTNAME Problem:Oracle SIDNAME Alert Log Msg=( ORA-2: index ARADMIN.IT145 or partition of such index is in unusable state ) - full details in work info On Mon, Apr 9, 2012 at 3:16 PM, patrick zandi remedy...@gmail.com wrote: I am getting a little frustrated.. Following the Clob in a row doc to put in a row.. after I ran the job, I get alerts in the oracle alert log about the Index is corrupt, SO I figure .. fine I will dump all the indexes and I cannot.. I get the ORA-00054: resource busy and acquire with NOWAIT specified or timeout expired, 552, BMC.CORE:BMC_BaseElement So fine, BMC comes back with From the above error it looks like the table/view - 'BMC.CORE:BMC_BaseElement ' is already locked by some query. Like you have executed select for update and has yet not committed/rollback and again fired select query. Kindly have your DBA to unlock the query or rollback before executing your query. They don't tell you how.. just that it needs to be done.. So we figure out that it is locked and then unlocked at about a every 15 seconds, and then not for 10 and then for 15 .. on and off.. constantly.. no ryme nor reason.. Fine.. so we shutdown the db.. and start it back up again.. Everything seems fine.. dropped all indexes.. Yeah... !!! added 4 indexes.. Wham .. Puke puke puke puke.. Failure during SQL operation to the database : ORA-00054: resource busy and acquire with NOWAIT specified or timeout expired (ARERR 552). Failure during SQL operation to the database : 400131300 (ARWARN 552). Failure during SQL operation to the database : 400079600 (ARWARN 552). Failure during SQL operation to the database : 179,1,400079600,400127400,400129200 (ARWARN 552). Index length longer than 255 bytes -- may not work on all databases (ARWARN 8037). This clob in a row, is turning into a FIASCO !!! BMC .. come on... my less than bronze support is not working.. -- Patrick Zandi -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: automatically creates a Tickets
You can use Meta-Update for this. With Meta-Update you will not need any staging forms or merge workflow. With Meta-Update any errors are automatically logged and the input file records that caused the errors can be automatically replicated to a different file. Any needed data can be loaded or set. With Meta-Update, development savings over staging forms etc. are in the order of magnitude scale. Cheers Ben Chernys Senior Software Architect Canada / Deutschland / Germany Mobile: +49 171 380 2329 GMT + 1 + [ DST ] Email: Ben.Chernys_AT_softwaretoolhouse.com Web: www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor and the new Freebies section for an ITSM 7.6.04 Forms and Fields spreadsheet, Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of vidyasagar kommu Sent: April-10-12 09:28 To: arslist@ARSLIST.ORG Subject: automatically creates a Tickets Hi All, Mass ticket creation and closure using batch job. Mass ticket means How we can achieve for this my end user daily creating 100 tickets in manually but they want automation to create a tickets they are just sending the data file we need to capture file and create a ticket in remedy .what are the possible ways to do ..please let me know Can we achieve through ARImport tool ? or is there any implementation method in remedy? My application is completely customized I am not using any other ITSM modules. Thanks Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Missing Active link to manage
Try logging into the database (SQL client) as ARADMIN and run this query.. select count(*) from actlink where name = ‘My active link name’; Obviously type in your exact name of the active link (case sensitive). Or try the name in all lower case.. select count(*) from actlink where LOWER(name) = ‘my active link name’; If you do not get a count of 1, that active link for some reason does not exist on your server.. Joe From: John Atherly Sent: Tuesday, April 10, 2012 12:49 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Missing Active link to manage ** I'm trying to add another button to the Navigation bar on the left side of the Incident Console. I created the button and created the active link that will fire off the button. But when I go in to associate the active link to the button it is not in the drop down list of active links to add. I have saved the form and active link but I can not get it to show in the drop down list when you click here to manage active links. BMC Remedy Developer Studio Version: 7.5.00 Patch 004 _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Missing Active link to manage
I don't have access to the database to run the SQL search. I logged out of Dev Studio and I am able to see the active link in the list of all active links. Just not the active link list that is in the properties of the navigation bar. _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail Joe Martin D'Souza jdso...@shyle.net Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/10/2012 12:58 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Missing Active link to manage ** Try logging into the database (SQL client) as ARADMIN and run this query.. select count(*) from actlink where name = ‘My active link name’; Obviously type in your exact name of the active link (case sensitive). Or try the name in all lower case.. select count(*) from actlink where LOWER(name) = ‘my active link name’; If you do not get a count of 1, that active link for some reason does not exist on your server.. Joe From: John Atherly Sent: Tuesday, April 10, 2012 12:49 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Missing Active link to manage ** I'm trying to add another button to the Navigation bar on the left side of the Incident Console. I created the button and created the active link that will fire off the button. But when I go in to associate the active link to the button it is not in the drop down list of active links to add. I have saved the form and active link but I can not get it to show in the drop down list when you click here to manage active links. BMC Remedy Developer Studio Version: 7.5.00 Patch 004 _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail __ This email has been scanned by the Symantec Email Security.cloud service. __ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Caught exception :invalid operand to in
I believe it's a caching issue. Have the user clear their browser cache, or you may have to flush the cache on your Web servers. From: Sam Anderson [mailto:samanderson...@gmail.com] Sent: Tuesday, April 10, 2012 4:01 AM Subject: Caught exception :invalid operand to in ** Hi All, Does anyone have any idea on the below error message ..?Any possible workaround for this error ?ARS 7.6.4 [cid:image001.png@01CD171B.B207E4B0] . -- Thanks Regards Sam _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Areinline: image001.png
Re: Missing Active link to manage
Are you sure you attached the active link to the right form??? If not you will not see it on that list.. Also why don’t you associate the AL to the field directly when you are editing the AL?? I would think that is a easier one step approach rather than creating an AL and then saving and closing it, opening the form its tied to, and then attaching it from the properties of the field.. That’s sort of like taking a world tour to check a local landmark.. Joe From: John Atherly Sent: Tuesday, April 10, 2012 1:10 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Missing Active link to manage ** I don't have access to the database to run the SQL search. I logged out of Dev Studio and I am able to see the active link in the list of all active links. Just not the active link list that is in the properties of the navigation bar. _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail Joe Martin D'Souza jdso...@shyle.net Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/10/2012 12:58 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Missing Active link to manage ** Try logging into the database (SQL client) as ARADMIN and run this query.. select count(*) from actlink where name = ‘My active link name’; Obviously type in your exact name of the active link (case sensitive). Or try the name in all lower case.. select count(*) from actlink where LOWER(name) = ‘my active link name’; If you do not get a count of 1, that active link for some reason does not exist on your server.. Joe From: John Atherly Sent: Tuesday, April 10, 2012 12:49 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Missing Active link to manage ** I'm trying to add another button to the Navigation bar on the left side of the Incident Console. I created the button and created the active link that will fire off the button. But when I go in to associate the active link to the button it is not in the drop down list of active links to add. I have saved the form and active link but I can not get it to show in the drop down list when you click here to manage active links. BMC Remedy Developer Studio Version: 7.5.00 Patch 004 _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Missing Active link to manage
Yes I double checked that. But thanks for asking I have done some simple mistakes before. It is link to the button on the form. But if you look at the navigation bar properties there is another place it looks likes you need to link it. I just tested it and it is working but I'm still wondering while the active link is not showing up in the manage active link area of the navigation bar. May the active link fairy connects it during the night. Thanks for your help _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail Joe Martin D'Souza jdso...@shyle.net Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/10/2012 01:14 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Missing Active link to manage ** Are you sure you attached the active link to the right form??? If not you will not see it on that list.. Also why don’t you associate the AL to the field directly when you are editing the AL?? I would think that is a easier one step approach rather than creating an AL and then saving and closing it, opening the form its tied to, and then attaching it from the properties of the field.. That’s sort of like taking a world tour to check a local landmark.. Joe From: John Atherly Sent: Tuesday, April 10, 2012 1:10 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Missing Active link to manage ** I don't have access to the database to run the SQL search. I logged out of Dev Studio and I am able to see the active link in the list of all active links. Just not the active link list that is in the properties of the navigation bar. _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail Joe Martin D'Souza jdso...@shyle.net Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/10/2012 12:58 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Missing Active link to manage ** Try logging into the database (SQL client) as ARADMIN and run this query.. select count(*) from actlink where name = ‘My active link name’; Obviously type in your exact name of the active link (case sensitive). Or try the name in all lower case.. select count(*) from actlink where LOWER(name) = ‘my active link name’; If you do not get a count of 1, that active link for some reason does not exist on your server.. Joe From: John Atherly Sent: Tuesday, April 10, 2012 12:49 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Missing Active link to manage ** I'm trying to add another button to the Navigation bar on the left side of the Incident Console. I created the button and created the active link that will fire off the button. But when I go in to associate the active link to the button it is not in the drop down list of active links to add. I have saved the form and active link but I can not get it to show in the drop down list when you click here to manage active links. BMC Remedy Developer Studio Version: 7.5.00 Patch 004 _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail __ This email has been scanned by the Symantec Email Security.cloud service. __ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Transferring in-house 6.3 code to a 7.6.04 server
David, I understand you going to 7.6x on solaris, but maybe you will see issue like, what we when thru. We when from 6.3p20 to 7.5.p4 on UNIX with 10g - custom service and change environment. As Joe pointed, if you have not customized core forms: user:group, etc.. you should be good but then you may get minor errors example the user form gave us a box 4 error, which made the installer fail. Basically delete the view (not the table) that is given the issue. We did this, copy your production to test, and run the upgrade work thru the kinks. Blow the test away again, do it again, to smooth out the process and steps. This way you can work with BMC on the issues. We found the installer failed many times,.. we did a gradual, installing each component at a time, and work thru the errors. - ar servers - ardbc - area - fb - email engine (our MT is on a separate server). -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Transferring-in-house-6-3-code-to-a-7-6-04-server-tp7453426p7453807.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Missing Active link to manage
Is it already on the right hand side of the manage AL dialogue? (if so it would not be on the left side, correct?) Is the “Show available Active Links” checkbox selected? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Atherly Sent: Tuesday, April 10, 2012 1:28 PM To: arslist@ARSLIST.ORG Subject: Re: Missing Active link to manage ** Yes I double checked that. But thanks for asking I have done some simple mistakes before. It is link to the button on the form. But if you look at the navigation bar properties there is another place it looks likes you need to link it. I just tested it and it is working but I'm still wondering while the active link is not showing up in the manage active link area of the navigation bar. May the active link fairy connects it during the night. Thanks for your help _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.commailto:%20john.athe...@apcc.com | Site: www.apc.com/http://www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail Joe Martin D'Souza jdso...@shyle.netmailto:jdso...@shyle.net Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG 04/10/2012 01:14 PM Please respond to arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG To arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG cc Subject Re: Missing Active link to manage ** Are you sure you attached the active link to the right form??? If not you will not see it on that list.. Also why don’t you associate the AL to the field directly when you are editing the AL?? I would think that is a easier one step approach rather than creating an AL and then saving and closing it, opening the form its tied to, and then attaching it from the properties of the field.. That’s sort of like taking a world tour to check a local landmark.. Joe From: John Atherlymailto:john.athe...@schneider-electric.com Sent: Tuesday, April 10, 2012 1:10 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Missing Active link to manage ** I don't have access to the database to run the SQL search. I logged out of Dev Studio and I am able to see the active link in the list of all active links. Just not the active link list that is in the properties of the navigation bar. _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.commailto:%20john.athe...@apcc.com | Site: www.apc.com/http://www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail Joe Martin D'Souza jdso...@shyle.netmailto:jdso...@shyle.net Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG 04/10/2012 12:58 PM Please respond to arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG To arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG cc Subject Re: Missing Active link to manage ** Try logging into the database (SQL client) as ARADMIN and run this query.. select count(*) from actlink where name = ‘My active link name’; Obviously type in your exact name of the active link (case sensitive). Or try the name in all lower case.. select count(*) from actlink where LOWER(name) = ‘my active link name’; If you do not get a count of 1, that active link for some reason does not exist on your server.. Joe From: John Atherlymailto:john.athe...@schneider-electric.com Sent: Tuesday, April 10, 2012 12:49 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Missing Active link to manage ** I'm trying to add another button to the Navigation bar on the left side of the Incident Console. I created the button and created the active link that will fire off the button. But when I go in to associate the active link to the button it is not in the drop down list of active links to add. I have saved the form and active link but I can not get it to show in the drop down list when you click here to manage active links. BMC Remedy Developer Studio Version: 7.5.00 Patch 004 _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.commailto:%20john.athe...@apcc.com | Site:
Re: Missing Active link to manage
Could you post screen shots of what you see and what you expect to see? Joe From: John Atherly Sent: Tuesday, April 10, 2012 1:27 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Missing Active link to manage ** Yes I double checked that. But thanks for asking I have done some simple mistakes before. It is link to the button on the form. But if you look at the navigation bar properties there is another place it looks likes you need to link it. I just tested it and it is working but I'm still wondering while the active link is not showing up in the manage active link area of the navigation bar. May the active link fairy connects it during the night. Thanks for your help _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail Joe Martin D'Souza jdso...@shyle.net Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/10/2012 01:14 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Missing Active link to manage ** Are you sure you attached the active link to the right form??? If not you will not see it on that list.. Also why don’t you associate the AL to the field directly when you are editing the AL?? I would think that is a easier one step approach rather than creating an AL and then saving and closing it, opening the form its tied to, and then attaching it from the properties of the field.. That’s sort of like taking a world tour to check a local landmark.. Joe From: John Atherly Sent: Tuesday, April 10, 2012 1:10 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Missing Active link to manage ** I don't have access to the database to run the SQL search. I logged out of Dev Studio and I am able to see the active link in the list of all active links. Just not the active link list that is in the properties of the navigation bar. _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail Joe Martin D'Souza jdso...@shyle.net Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/10/2012 12:58 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Missing Active link to manage ** Try logging into the database (SQL client) as ARADMIN and run this query.. select count(*) from actlink where name = ‘My active link name’; Obviously type in your exact name of the active link (case sensitive). Or try the name in all lower case.. select count(*) from actlink where LOWER(name) = ‘my active link name’; If you do not get a count of 1, that active link for some reason does not exist on your server.. Joe From: John Atherly Sent: Tuesday, April 10, 2012 12:49 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Missing Active link to manage ** I'm trying to add another button to the Navigation bar on the left side of the Incident Console. I created the button and created the active link that will fire off the button. But when I go in to associate the active link to the button it is not in the drop down list of active links to add. I have saved the form and active link but I can not get it to show in the drop down list when you click here to manage active links. BMC Remedy Developer Studio Version: 7.5.00 Patch 004 _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Missing Active link to manage
No there is no AL listed on the right side. I counted 215 AL if the Incident Manager Console is the primary form and then counted the AL that are on the left side with Show available Active Links checked and it is only showing 126. If I unchecked the Show available Active Links the count jumps up to 276 AL tied to the form. So I'm guessing I have 61 associated with the form but not as the primary The link is working even thou no AL is listed in the navigation properties _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail Cecil, Ken kce...@hubbell.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/10/2012 02:20 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Missing Active link to manage ** Is it already on the right hand side of the manage AL dialogue? (if so it would not be on the left side, correct?) Is the “Show available Active Links” checkbox selected? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Atherly Sent: Tuesday, April 10, 2012 1:28 PM To: arslist@ARSLIST.ORG Subject: Re: Missing Active link to manage ** Yes I double checked that. But thanks for asking I have done some simple mistakes before. It is link to the button on the form. But if you look at the navigation bar properties there is another place it looks likes you need to link it. I just tested it and it is working but I'm still wondering while the active link is not showing up in the manage active link area of the navigation bar. May the active link fairy connects it during the night. Thanks for your help _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail Joe Martin D'Souza jdso...@shyle.net Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/10/2012 01:14 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Missing Active link to manage ** Are you sure you attached the active link to the right form??? If not you will not see it on that list.. Also why don’t you associate the AL to the field directly when you are editing the AL?? I would think that is a easier one step approach rather than creating an AL and then saving and closing it, opening the form its tied to, and then attaching it from the properties of the field.. That’s sort of like taking a world tour to check a local landmark.. Joe From: John Atherly Sent: Tuesday, April 10, 2012 1:10 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Missing Active link to manage ** I don't have access to the database to run the SQL search. I logged out of Dev Studio and I am able to see the active link in the list of all active links. Just not the active link list that is in the properties of the navigation bar. _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail Joe Martin D'Souza jdso...@shyle.net Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/10/2012 12:58 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Missing Active link to manage ** Try logging into the database (SQL client) as ARADMIN and run this query.. select count(*) from actlink where name = ‘My active link name’; Obviously type in your exact name of the active link (case sensitive). Or try the name in all lower case.. select count(*) from actlink where LOWER(name) = ‘my active link name’; If you do not get a count of 1, that active link for some reason does not exist on your server.. Joe From: John Atherly Sent: Tuesday, April 10, 2012 12:49 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Missing Active link to manage ** I'm trying to
Re: Transferring in-house 6.3 code to a 7.6.04 server
To add what JMD says, after making sure that you've transferred any customizations of the core forms, import your Groups, Roles, and users. Make sure your permissions are EXACTLY the same and you'll be ready to import your objects and data. Drew Comayagua On Tue, Apr 10, 2012 at 11:59 AM, Dee ddus...@aim.com wrote: David, I understand you going to 7.6x on solaris, but maybe you will see issue like, what we when thru. We when from 6.3p20 to 7.5.p4 on UNIX with 10g - custom service and change environment. As Joe pointed, if you have not customized core forms: user:group, etc.. you should be good but then you may get minor errors example the user form gave us a box 4 error, which made the installer fail. Basically delete the view (not the table) that is given the issue. We did this, copy your production to test, and run the upgrade work thru the kinks. Blow the test away again, do it again, to smooth out the process and steps. This way you can work with BMC on the issues. We found the installer failed many times,.. we did a gradual, installing each component at a time, and work thru the errors. - ar servers - ardbc - area - fb - email engine (our MT is on a separate server). -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Transferring-in-house-6-3-code-to-a-7-6-04-server-tp7453426p7453807.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Missing Active link to manage
That is normal and as designed.. If your AL is already used on some other field or form action, for e.g lets say on Row Return it will not show up as available active link, UNLESS you do click the show all active link.. so its working as designed.. Joe From: John Atherly Sent: Tuesday, April 10, 2012 2:37 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Missing Active link to manage ** No there is no AL listed on the right side. I counted 215 AL if the Incident Manager Console is the primary form and then counted the AL that are on the left side with Show available Active Links checked and it is only showing 126. If I unchecked the Show available Active Links the count jumps up to 276 AL tied to the form. So I'm guessing I have 61 associated with the form but not as the primary The link is working even thou no AL is listed in the navigation properties _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail Cecil, Ken kce...@hubbell.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/10/2012 02:20 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Missing Active link to manage ** Is it already on the right hand side of the manage AL dialogue? (if so it would not be on the left side, correct?) Is the “Show available Active Links” checkbox selected? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Atherly Sent: Tuesday, April 10, 2012 1:28 PM To: arslist@ARSLIST.ORG Subject: Re: Missing Active link to manage ** Yes I double checked that. But thanks for asking I have done some simple mistakes before. It is link to the button on the form. But if you look at the navigation bar properties there is another place it looks likes you need to link it. I just tested it and it is working but I'm still wondering while the active link is not showing up in the manage active link area of the navigation bar. May the active link fairy connects it during the night. Thanks for your help _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail Joe Martin D'Souza jdso...@shyle.net Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/10/2012 01:14 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Missing Active link to manage ** Are you sure you attached the active link to the right form??? If not you will not see it on that list.. Also why don’t you associate the AL to the field directly when you are editing the AL?? I would think that is a easier one step approach rather than creating an AL and then saving and closing it, opening the form its tied to, and then attaching it from the properties of the field.. That’s sort of like taking a world tour to check a local landmark.. Joe From: John Atherly Sent: Tuesday, April 10, 2012 1:10 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Missing Active link to manage ** I don't have access to the database to run the SQL search. I logged out of Dev Studio and I am able to see the active link in the list of all active links. Just not the active link list that is in the properties of the navigation bar. _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail Joe Martin D'Souza jdso...@shyle.net Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/10/2012 12:58 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG
Re: Transferring in-house 6.3 code to a 7.6.04 server
Actually it should be the other way around.. It’s a good thing you pointed it out.. But thanks for pointing that out.. Its something I missed.. If installing on a new environment and migrating is your preferred upgrade option, then before you import any customization to a new server, if there were permission groups that you have created (groups with Group Type View or Change), or Roles that you have created that your forms have been added to, those need to be imported or created on the new AR System with the same Group and Role ID before you import your customizations.. Failing which you will have issues with permissions.. Joe From: Drew Shuller Sent: Tuesday, April 10, 2012 2:40 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Transferring in-house 6.3 code to a 7.6.04 server ** To add what JMD says, after making sure that you've transferred any customizations of the core forms, import your Groups, Roles, and users. Make sure your permissions are EXACTLY the same and you'll be ready to import your objects and data. Drew Comayagua On Tue, Apr 10, 2012 at 11:59 AM, Dee ddus...@aim.com wrote: David, I understand you going to 7.6x on solaris, but maybe you will see issue like, what we when thru. We when from 6.3p20 to 7.5.p4 on UNIX with 10g - custom service and change environment. As Joe pointed, if you have not customized core forms: user:group, etc.. you should be good but then you may get minor errors example the user form gave us a box 4 error, which made the installer fail. Basically delete the view (not the table) that is given the issue. We did this, copy your production to test, and run the upgrade work thru the kinks. Blow the test away again, do it again, to smooth out the process and steps. This way you can work with BMC on the issues. We found the installer failed many times,.. we did a gradual, installing each component at a time, and work thru the errors. - ar servers - ardbc - area - fb - email engine (our MT is on a separate server). -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Transferring-in-house-6-3-code-to-a-7-6-04-server-tp7453426p7453807.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Job opportunities @ CONOCOPHILLIPS for (11) SAP Analysts in Bartlesville, OK
Hello: We are currently in a search for eleven (11) SAP Analysts in Bartlesville, OK. These positions are full time, permanent, direct hire, excellent salaries (W-2), an amazing benefits package, will pay for anyone to relocate and fast track growth potential. Please let me know once you have applied! Here are the links to apply and all the details: CONOCOPHILLIPS CAREERS: http://www.conocophillips.com/en/careers/Pages/index.aspx Job Opportunity Job Number Link to view job description APPLY: SAP Consolidation Specialist 00D9Z https://cop.taleo.net/careersection/jobdetail.ftl?job=301580lang=ensns _id=mailto#.T2z8Po_psk0.mailto SAP Technical Analyst 00DJL https://cop.taleo.net/careersection/jobdetail.ftl?job=306260lang=ensns _id=mailto#.T2z9zFLxbAk.mailto SAP Plant Maintenance Analyst 00EI5 https://cop.taleo.net/careersection/jobdetail.ftl?job=322540lang=ensns _id=mailto#.T2z95SRRjlU.mailto SAP Project System Analyst 00EI9 https://cop.taleo.net/careersection/jobdetail.ftl?job=322660lang=ensns _id=mailto#.T2z9_9GYjEw.mailto SAP Business Warehouse Data Analyst 00EHK https://cop.taleo.net/careersection/jobdetail.ftl?job=322180lang=ensns _id=mailto#.T2z-F8CnBNc.mailto SAP Supplier Relationship Management Analyst 00DA6 https://cop.taleo.net/careersection/jobdetail.ftl?job=301720lang=ensns _id=mailto#.T2z-NJdzIKc.mailto SAP Technical Analyst - PY 00EHP https://cop.taleo.net/careersection/jobdetail.ftl?job=322320lang=ensns _id=mailto#.T2z-XlsdPgM.mailto SAP Senior Technical Analyst 00EYS https://cop.taleo.net/careersection/jobdetail.ftl?job=330860lang=ensns _id=mailto#.T2z-dbmgv1w.mailto SAP Business Warehouse Data Analyst 00FKV https://cop.taleo.net/careersection/jobdetail.ftl?job=342221lang=ensns _id=mailto#.T4RevZWbK10.mailto SAP Human Resources Time Evaluation Analyst 00EJJ https://cop.taleo.net/careersection/jobdetail.ftl?job=323340lang=ensns _id=mailto#.T4R8UMPV3q0.mailto SAP Migration Analyst 00ERL https://cop.taleo.net/careersection/jobdetail.ftl?job=327600lang=ensns _id=mailto#.T4R8exHewAw.mailto Would you or someone you know have interest in discussing this opportunity? Do you know anyone that has been recently laid off or that is seeking their next career opportunity http://www.linkedin.com/mbox?displayMBoxItem=itemID=A10737_16trk= COMM_NI ? I am also open to any advice/opinions on best places to locate these individuals in your area? Are there any job boards, schools, associations, user groups or blogs that I should be leveraging? Even if you are not able to help me out on this specific search, I would like to continue http://www.linkedin.com/mbox?displayMBoxItem=itemID=A10737_16trk= COMM_NI to network with you so that I may one day return the favor. You can stay in touch with me via Linked In, Google+ and Twitter: LinkedIn: http://www.linkedin.com/in/sharyloliveraugustitus http://www.linkedin.com/redirect?url=http%3A%2F%2Fwww%2Elinkedin%2Ecom% 2Fin%2Fsharyloliveraugustitusurlhash=MHDn_t=mbox_prop Twitter: http://twitter.com/Sharyloa http://www.linkedin.com/redirect?url=http%3A%2F%2Ftwitter%2Ecom%2FShary loaurlhash=Ko4W_t=mbox_prop Google+: shary...@gmail.com mailto:shary...@gmail.com Thank you in advance for your time and consideration! Please let me know once you have applied to accelerate your application! Have a super day. Sharyl Augustitus |Senior Sourcing Specialist|Agile*1 Recruiting Partner for | Direct: 1.248.759.4153 | saugusti...@agile1.com mailto:saugusti...@agile1.com www.agile-1.com http://www.agile-1.com/ | Delivering total workforce solutions through innovative services and technology. | One World. One Workforce. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.pngimage002.jpg
Java API connection pool question..
Hello List, Senario, Browser -- Loadbalancer -- 2 http server -- UNIX + Websphere App Server (MT) -- F/W-- ARSERVER UNIX + DB=Oracle 10g) This is the first time the ARS is behind firewall. The firewall flushes connection on each session every hour. Midtier configuration session timeout is set to 60 min. We see slow/long logins and 'out of state session in the firewall. So if the Connections to arserver are from the Java API connection pool, - How can the connection pool be managed? - If the keepalive protocol is enabled, will this keep session to database open? - If the connection pool is has stale connection, how can they flushed immediately such that less time to create new session? - if the unix default keepalive 2 hour variable is changed to 1hour, how does this impact the Java API connection pool. Basically, how can we either keep the session alive across a f/w that flushes sessions every hour? or Manage the pool to flush stale connections very quickly, such that establishing another session (login) is in seconds rather than minutes? -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Java-API-connection-pool-question-tp7454090p7454090.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
BMC Atrium SSO - extendable?
Does anybody know if you can use the BMC Atrium SSO for non-BMC products? Specifically - would you be able to use it with Kinetic Calendar? -John -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. *WWRUG10 Best Customer Service/Support Award* *WWRUG09 Innovator of the Year Award* * * 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Transferring in-house 6.3 code to a 7.6.04 server
Good call. I was pretty much shooting from the hip. Drew On Tue, Apr 10, 2012 at 12:58 PM, Joe Martin D'Souza jdso...@shyle.netwrote: ** Actually it should be the other way around.. It’s a good thing you pointed it out.. But thanks for pointing that out.. Its something I missed.. If installing on a new environment and migrating is your preferred upgrade option, then before you import any customization to a new server, if there were permission groups that you have created (groups with Group Type *View * or *Change*), or Roles that you have created that your forms have been added to, those need to be imported or created on the new AR System with the same Group and Role ID before you import your customizations.. Failing which you will have issues with permissions.. Joe *From:* Drew Shuller drew.shul...@gmail.com *Sent:* Tuesday, April 10, 2012 2:40 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: Transferring in-house 6.3 code to a 7.6.04 server ** To add what JMD says, after making sure that you've transferred any customizations of the core forms, import your Groups, Roles, and users. Make sure your permissions are EXACTLY the same and you'll be ready to import your objects and data. Drew Comayagua On Tue, Apr 10, 2012 at 11:59 AM, Dee ddus...@aim.com wrote: David, I understand you going to 7.6x on solaris, but maybe you will see issue like, what we when thru. We when from 6.3p20 to 7.5.p4 on UNIX with 10g - custom service and change environment. As Joe pointed, if you have not customized core forms: user:group, etc.. you should be good but then you may get minor errors example the user form gave us a box 4 error, which made the installer fail. Basically delete the view (not the table) that is given the issue. We did this, copy your production to test, and run the upgrade work thru the kinks. Blow the test away again, do it again, to smooth out the process and steps. This way you can work with BMC on the issues. We found the installer failed many times,.. we did a gradual, installing each component at a time, and work thru the errors. - ar servers - ardbc - area - fb - email engine (our MT is on a separate server). -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Transferring-in-house-6-3-code-to-a-7-6-04-server-tp7453426p7453807.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC Atrium SSO - extendable?
7.7. -Original Message- From: John Sundberg john.sundb...@kineticdata.com To: arslist arslist@ARSLIST.ORG Sent: Tue, Apr 10, 2012 4:19 pm Subject: BMC Atrium SSO - extendable? ** Does anybody know if you can use the BMC Atrium SSO for non-BMC products? Specifically - would you be able to use it with Kinetic Calendar? -John -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Transferring in-house 6.3 code to a 7.6.04 server
We did an upgrade (mis-nomer) last year. After 3 months of trying to upgrade we ended up just creating new servers and export/importing objects. The biggest gotcha we ran into was when you import forms to the new database it changes the form ID (T236 became T450). Any sql statements included in workflow needed to be updated and external programs needed to be updated. There were other things and if you take the time to search archives I described them pretty extensively. Good luck!! Susan On Tue, Apr 10, 2012 at 11:05 AM, David M. Clark david.m.cl...@tn.govwrote: ** Folks, ** ** I am finally in the process of upgrading our 6.03.00 patch 017 implementation to the latest offered. By “upgrade” I mean a transfer between old and new servers, not on the same server. The revs are apparently too far apart to use Migrator to transfer code between, so I will be using a 7.1 server as an intermediate transfer point. Migrator 7.1 from the 6.3 box to the 7.1 box, then the latest Migrator from the 7.1 box to the 7.6.04 box. I’ll also be using Export/Import tools as needed. Note that no BMC Remedy applications are involved here, though I will be loading ITSM later. My concern now is only with in-house developed code created under or compatible with version 6.3. Solaris and Oracle on both sides.** ** ** ** Anyone ever done this or have any suggestions as to problems that I may encounter? ** ** Thanks, ** ** -David _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Java API connection pool question..
What do you use to connect the http server to the j2ee server? If using something like ajp, you can set up a keepalive. Axton Grams On Apr 10, 2012 2:22 PM, Dee ddus...@aim.com wrote: Hello List, Senario, Browser -- Loadbalancer -- 2 http server -- UNIX + Websphere App Server (MT) -- F/W-- ARSERVER UNIX + DB=Oracle 10g) This is the first time the ARS is behind firewall. The firewall flushes connection on each session every hour. Midtier configuration session timeout is set to 60 min. We see slow/long logins and 'out of state session in the firewall. So if the Connections to arserver are from the Java API connection pool, - How can the connection pool be managed? - If the keepalive protocol is enabled, will this keep session to database open? - If the connection pool is has stale connection, how can they flushed immediately such that less time to create new session? - if the unix default keepalive 2 hour variable is changed to 1hour, how does this impact the Java API connection pool. Basically, how can we either keep the session alive across a f/w that flushes sessions every hour? or Manage the pool to flush stale connections very quickly, such that establishing another session (login) is in seconds rather than minutes? -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Java-API-connection-pool-question-tp7454090p7454090.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Caught exception :invalid operand to in
This error will occur when one of the columns in the table field has a NULL header. Edit the field properties for the table field. On the Table / Tree property tab, find the null column title and add some text for the column title. Another option is to hide the column that has a null header. This can be done by editting the field properties for the column and clicking on the Hidden box to hide the column. This is expected behavior since the parent window must have been closed first. Correct procedure is to close Midtier dialog first then the Browse dialog. You may need to re-position the Midtier dialog, in order to close it first i.e. bring the Midtier dialog to foreground close it then close the Browser dialog Also, the timing of Browser dialog box cannot be controlled. Thus, you may find their appearances to be over-lapping. Sam Anderson-3 wrote: Hi All, Does anyone have any idea on the below error message ..?Any possible workaround for this error ?ARS 7.6.4 ** ** ** ** . -- Thanks Regards Sam ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- View this message in context: http://old.nabble.com/Caught-exception-%3Ainvalid-operand-to-in-tp33659827p33665559.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Transferring in-house 6.3 code to a 7.6.04 server
A very useful tip: Many of you may know this.. If you MUST write a Direct SQL, you NEVER should write SQL directly to T tables.. Instead write them against the view name.. for eg if you wanted to write one for the HPD:HelpDesk form whose table is lets say T654 do not write it to T654.. Describe HPD_HelpDesk and write it to that.. Then the upgrade would be seamless as the view name never changes.. You may want to consider a project where if you have Direct SQL’s to the T tables, convert them to address the view names.. Joe From: Susan Palmer Sent: Tuesday, April 10, 2012 7:57 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Transferring in-house 6.3 code to a 7.6.04 server ** We did an upgrade (mis-nomer) last year. After 3 months of trying to upgrade we ended up just creating new servers and export/importing objects. The biggest gotcha we ran into was when you import forms to the new database it changes the form ID (T236 became T450). Any sql statements included in workflow needed to be updated and external programs needed to be updated. There were other things and if you take the time to search archives I described them pretty extensively. Good luck!! Susan On Tue, Apr 10, 2012 at 11:05 AM, David M. Clark david.m.cl...@tn.gov wrote: ** Folks, I am finally in the process of upgrading our 6.03.00 patch 017 implementation to the latest offered. By “upgrade” I mean a transfer between old and new servers, not on the same server. The revs are apparently too far apart to use Migrator to transfer code between, so I will be using a 7.1 server as an intermediate transfer point. Migrator 7.1 from the 6.3 box to the 7.1 box, then the latest Migrator from the 7.1 box to the 7.6.04 box. I’ll also be using Export/Import tools as needed. Note that no BMC Remedy applications are involved here, though I will be loading ITSM later. My concern now is only with in-house developed code created under or compatible with version 6.3. Solaris and Oracle on both sides. Anyone ever done this or have any suggestions as to problems that I may encounter? Thanks, -David ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
