Re: CentOS 6.3 Installation Port Mapper Issue
Nathan, Did you check the portmapper process/daemon is running on that box. Also I am not sure whether BMC would support Remedy on CentOS as it is not mentioned in their Comp Matrix. But the Remedy would work on CentOS as it using the bin/lib of RHEL... Thanks. Regards Munesh On Mon, Apr 1, 2013 at 11:26 AM, Nathan Brandt nathanrbra...@gmail.comwrote: ** I am trying to install ARS 7.6.04 SP2 on 64 bit Centos 6.3 on top of Oracle database. For now, I am using same machine to install db, midtier and AR Server. This is what I did - Created a user in OS oracle and installed oracle database using this user at /home/oracle/app/ - Installed ARS using root user Installation goes fine, but in the end, during system validation checks, I get a message AR System Server unable to create (390600, 0) for TCP User Tool gives this error when trying to connect to AR Server. ARERR [90] Cannot establish a network connection to the AR System server RPC: Program not registered Then I did re-installation with following Register with Portmapper: NO AR System Server TCP Port Number: 8081 AR System Server Plug-in TCP Port Number: 8082 and it worked fine. Are there any issues if we we keep Register with Portmapper: YES? ~ Nathan _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Survey
It looks like all of the surveys were moved to SRM. You configure Incident to create a Service Request and SRM will handle the survey; even if the Incident didn't originate in SRM. In the SRD that creates the Incident you choose the survey you want to send upon Incident (Service Request) closure. Here is a KB article about it (older version but I think it still applies) https://kb.bmc.com/infocenter/index?page=contentid=KA287622actp=search; viewlocale=en_USsearchid=1364485292624 It kind of makes sense that SRM is the customer facing piece for submitting, viewing status, searching KB and responding to surveys. 1 consistent interface that all apps can use. Jason On Fri, Mar 29, 2013 at 11:03 AM, Hennigan, Sandra Sandra.Hennigan@usdoj .gov wrote: ** ARS ITSM 8.1 (Full ITSM) Windows 2008 SP2 Oracle 11g ** ** Sanity check, please. ** ** ITSM with SRM has out of the box Survey workflow tied to SRM and individual SRDs. There is no HPD:Help Desk Survey out of the box as with previous ITSM versions. ** ** Is this correct? Yes/No ** ** I have searched thru the online BMC guides and searched Dev Studio for Forms with “Survey” in the form name and not found any reference to HPD Survey. ** ** I am trying to verify so that out of the blue our customers will not be getting a Survey for closed Incident tickets. ** ** Thank you, ** ** Sandra Hennigan Remedy Developer Criminal Division | U.S. Department of Justice ☎ (202) 353-0557 Mobile: 202-716-0848 ** ** sandra.henni...@usdoj.gov ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Using Struct Admin in Dev Studio
Has anybody worked with Struct Admin? I am figuring I am missing one little detail. Jason On Thu, Mar 28, 2013 at 5:00 PM, Jason Miller jason.mil...@gmail.comwrote: That is what I am looking for. I want to give a developer access to code but not be an admin giving them access to all data and be able to change server config. I believe Struct Admin is what I am looking for but can't figure out why Dev Studio says the user I am testing with needs to be an Administrator. Jason On Thu, Mar 28, 2013 at 3:35 PM, Longwing, Lj llongw...@usgs.gov wrote: ** Jason, If I remember correctly, strict admin lets you modify the structure (dev studio), but is not a data permission On Wednesday, March 27, 2013, Jason Miller jason.mil...@gmail.com wrote: ** ARS 8.1, no ITSM. This is the first time I have tried to limit an account's access using Struct Admin permissions. Am I reading this correctly that before this will work I need to modify out of the box AR form permissions? https://docs.bmc.com/docs/display/public/ars81/Struct+Admin+group+permissions I created a user record and gave it only the Struct Admin group (8) and get the following when I try to open the forms Object List in Dev Studio. Unable to retrieve Forms from servername. com.bmc.arsys.studio.model.ModelException: ERROR (304): Must have Administrative permission to perform this operation; (ARERR 5087) Has anybody else had success with Struct Admin? Thanks, Jason _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: CentOS 6.3 Installation Port Mapper Issue
Just look at the /var/log/messages for any message related to portmap. It may that while server tried registering with portmaper it uses wrong ip? What ip/host entries do you have in /etc/hosts file? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Brandt Sent: Monday, 1 April 2013 11:26 AM To: arslist@ARSLIST.ORGIt Subject: CentOS 6.3 Installation Port Mapper Issue ** I am trying to install ARS 7.6.04 SP2 on 64 bit Centos 6.3 on top of Oracle database. For now, I am using same machine to install db, midtier and AR Server. This is what I did - Created a user in OS oracle and installed oracle database using this user at /home/oracle/app/ - Installed ARS using root user Installation goes fine, but in the end, during system validation checks, I get a message AR System Server unable to create (390600, 0) for TCP User Tool gives this error when trying to connect to AR Server. ARERR [90] Cannot establish a network connection to the AR System server RPC: Program not registered Then I did re-installation with following Register with Portmapper: NO AR System Server TCP Port Number: 8081 AR System Server Plug-in TCP Port Number: 8082 and it worked fine. Are there any issues if we we keep Register with Portmapper: YES? ~ Nathan _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
OT: BMC going private
I'm sure many of you have seen the news articles on BMC going private - e.g. Exclusive: Buyout firms team up to take BMC Software private - sourceshttp://finance.yahoo.com/news/exclusive-buyout-firms-team-bmc-152725678.html. I just wanted to assure everyone that this will be nothing but a positive for the future of AR System. By removing the need to answer to shareholder value, BMC can be less conservative about innovation choices - which could lead to substantial leaps forward in user experience and customer return on investment. By melding the two well established idioms of thinking outside the box and providing out-of-the-box functionality, we'll be able to create instant value for our customers the first time they interact with our products. Before even a new line of code is written, BMC Customer Support will be implementing new policies to improve BMC's Customer Satisfaction Index (CSI). Inspired by the acronym, BMC has created crack teams of IT forensic investigators in several major cities that can be called out to the scene of a violent IT event - crashes, network issues causing link death, abnormal parent or child process termination, etc. These teams will work on an issue until it's resolved or until a new case comes up in the next week - whichever comes first. Another area of focus will be heavier participation in social media. While BMC is active on Twitter and Facebook, we'll be expanding into Vine. Customers will be able to submit a description of their incident to Customer Service as long as the issue can be described in six seconds or less. The response will also honor the six second limit of Vine, although content is further limited because it takes about five seconds to say Hi, this is Jeff from BMC Support. Our goal at BMC is to provide you with an excellent customer service experience. Related to this, there's an Instagram interface under development that will enable customers to take a picture of the error message on their screen but make it appear to be from an Apple ][ plus circa 1979. We've decided that moving AR System to Java was the wrong way to go - so we'll be switching over to utilizing more off-the-shelf technologies like IFTTThttps://ifttt.com/ to drive workflow and using a modern GUI provided by the same engine that drives Minecrafthttps://minecraft.net/. By using these ready-made technologies, we'll be able to realize a huge competitive advantage as our developers work on features unique to BMC. While I can't really talk about far futures much, I can say that we're partnering with other technology leaders in the industry to get ahead of the curve. A strong partnership with Google is being investigated to create a driverless help desk.We'll be building on the BMC Virtual Agent technology and Google's driverless car AI to work customer submitted help desk tickets to completion while the Technical Support Engineer sits back and reads the paper, drinks a latte, etc. I look forward to sharing this future with all of you. Amazing possibilities resulting in leadership freedom of opportunity look sensational! -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect reality or those of BMC Software, Inc. My voluntary attempt at humor in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: CentOS 6.3 Installation Port Mapper Issue
Thanks guys for the reply. As I said, I re-installed ARS with explicit TCP port number and it worked. About PortMapper 1. I don't see any earlier errors in /var/log/messages related to PortMapper 2. Contents of /etc/hosts look like this 172.16.1.3 localhost.localdomain localhost ::1 localhost6.localdomain6 localhost6 172.16.1.3 arsserver.unserdomain.com arsserver I know that CentOS 6.3 (for that matter even RHEL 6.* ) is not there in compatibility matrix for 7.6.04 SP2. But I have read on the web, people having installed ARS 7.6.04 on RHEL 6.*. ~ Nathan On Mon, Apr 1, 2013 at 11:47 AM, Parekar, Rahul rahul_pare...@bmc.comwrote: ** Just look at the /var/log/messages for any message related to portmap. It may that while server tried registering with portmaper it uses wrong ip?** ** What ip/host entries do you have in /etc/hosts file? ** ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Nathan Brandt *Sent:* Monday, 1 April 2013 11:26 AM *To:* arslist@ARSLIST.ORGIt *Subject:* CentOS 6.3 Installation Port Mapper Issue ** ** ** I am trying to install ARS 7.6.04 SP2 on 64 bit Centos 6.3 on top of Oracle database. For now, I am using same machine to install db, midtier and AR Server. ** ** This is what I did - Created a user in OS oracle and installed oracle database using this user at /home/oracle/app/ - Installed ARS using root user ** ** Installation goes fine, but in the end, during system validation checks, I get a message AR System Server unable to create (390600, 0) for TCP ** ** User Tool gives this error when trying to connect to AR Server. ARERR [90] Cannot establish a network connection to the AR System server RPC: Program not registered ** ** Then I did re-installation with following Register with Portmapper: NO AR System Server TCP Port Number: 8081 AR System Server Plug-in TCP Port Number: 8082 ** ** and it worked fine. ** ** Are there any issues if we we keep Register with Portmapper: YES? ** ** ~ Nathan _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC going private
You know I really should learn not to check my work emails early on a bank holiday. I nearly fell for that David! I particularly like the last paragraph. Sent from Samsung mobile Easter, David david_eas...@bmc.com wrote: ** I’m sure many of you have seen the news articles on BMC going private – e.g. Exclusive: Buyout firms team up to take BMC Software private - sourceshttp://finance.yahoo.com/news/exclusive-buyout-firms-team-bmc-152725678.html. I just wanted to assure everyone that this will be nothing but a positive for the future of AR System. By removing the need to answer to shareholder value, BMC can be less conservative about innovation choices – which could lead to substantial leaps forward in user experience and customer return on investment. By melding the two well established idioms of “thinking outside the box” and providing “out-of-the-box” functionality, we’ll be able to create instant value for our customers the first time they interact with our products. Before even a new line of code is written, BMC Customer Support will be implementing new policies to improve BMC’s Customer Satisfaction Index (CSI). Inspired by the acronym, BMC has created crack teams of IT forensic investigators in several major cities that can be called out to the scene of a violent IT event – crashes, network issues causing link death, abnormal parent or child process termination, etc. These teams will work on an issue until it’s resolved or until a new case comes up in the next week – whichever comes first. Another area of focus will be heavier participation in social media. While BMC is active on Twitter and Facebook, we’ll be expanding into Vine. Customers will be able to submit a description of their incident to Customer Service as long as the issue can be described in six seconds or less. The response will also honor the six second limit of Vine, although content is further limited because it takes about five seconds to say “Hi, this is Jeff from BMC Support. Our goal at BMC is to provide you with an excellent customer service experience.” Related to this, there’s an Instagram interface under development that will enable customers to take a picture of the error message on their screen but make it appear to be from an Apple ][ plus circa 1979. We’ve decided that moving AR System to Java was the wrong way to go – so we’ll be switching over to utilizing more off-the-shelf technologies like IFTTThttps://ifttt.com/ to drive workflow and using a modern GUI provided by the same engine that drives Minecrafthttps://minecraft.net/. By using these ready-made technologies, we’ll be able to realize a huge competitive advantage as our developers work on features unique to BMC. While I can’t really talk about far futures much, I can say that we’re partnering with other technology leaders in the industry to get ahead of the curve. A strong partnership with Google is being investigated to create a “driverless help desk”.We’ll be building on the BMC Virtual Agent technology and Google’s driverless car AI to work customer submitted help desk tickets to completion while the Technical Support Engineer sits back and reads the paper, drinks a latte, etc. I look forward to sharing this future with all of you. Amazing possibilities resulting in leadership freedom of opportunity look sensational! -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect reality or those of BMC Software, Inc. My voluntary attempt at humor in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC going private
Great way to start day... :) driverless help desk - surely worth it :) Dhananjay From: Easter, David [via ARS (Action Request System)] [mailto:ml-node+s1093659n7587698...@n2.nabble.com] Sent: 01 April 2013 12:32 To: Dhananjay Deshpande Subject: OT: BMC going private ** I'm sure many of you have seen the news articles on BMC going private - e.g. Exclusive: Buyout firms team up to take BMC Software private - sourceshttp://finance.yahoo.com/news/exclusive-buyout-firms-team-bmc-152725678.html. I just wanted to assure everyone that this will be nothing but a positive for the future of AR System. By removing the need to answer to shareholder value, BMC can be less conservative about innovation choices - which could lead to substantial leaps forward in user experience and customer return on investment. By melding the two well established idioms of thinking outside the box and providing out-of-the-box functionality, we'll be able to create instant value for our customers the first time they interact with our products. Before even a new line of code is written, BMC Customer Support will be implementing new policies to improve BMC's Customer Satisfaction Index (CSI). Inspired by the acronym, BMC has created crack teams of IT forensic investigators in several major cities that can be called out to the scene of a violent IT event - crashes, network issues causing link death, abnormal parent or child process termination, etc. These teams will work on an issue until it's resolved or until a new case comes up in the next week - whichever comes first. Another area of focus will be heavier participation in social media. While BMC is active on Twitter and Facebook, we'll be expanding into Vine. Customers will be able to submit a description of their incident to Customer Service as long as the issue can be described in six seconds or less. The response will also honor the six second limit of Vine, although content is further limited because it takes about five seconds to say Hi, this is Jeff from BMC Support. Our goal at BMC is to provide you with an excellent customer service experience. Related to this, there's an Instagram interface under development that will enable customers to take a picture of the error message on their screen but make it appear to be from an Apple ][ plus circa 1979. We've decided that moving AR System to Java was the wrong way to go - so we'll be switching over to utilizing more off-the-shelf technologies like IFTTThttps://ifttt.com/ to drive workflow and using a modern GUI provided by the same engine that drives Minecrafthttps://minecraft.net/. By using these ready-made technologies, we'll be able to realize a huge competitive advantage as our developers work on features unique to BMC. While I can't really talk about far futures much, I can say that we're partnering with other technology leaders in the industry to get ahead of the curve. A strong partnership with Google is being investigated to create a driverless help desk.We'll be building on the BMC Virtual Agent technology and Google's driverless car AI to work customer submitted help desk tickets to completion while the Technical Support Engineer sits back and reads the paper, drinks a latte, etc. I look forward to sharing this future with all of you. Amazing possibilities resulting in leadership freedom of opportunity look sensational! -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect reality or those of BMC Software, Inc. My voluntary attempt at humor in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _ARSlist: Where the Answers Are and have been for 20 years_ If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1093659.n2.nabble.com/OT-BMC-going-private-tp7587698.html To start a new topic under ARS (Action Request System), email ml-node+s1093659n1093659...@n2.nabble.commailto:ml-node+s1093659n1093659...@n2.nabble.com To unsubscribe from ARS (Action Request System), click herehttp://ars-action-request-system.1093659.n2.nabble.com/template/NamlServlet.jtp?macro=unsubscribe_by_codenode=1093659code=ZGhhbmFuamF5LmRlc2hwYW5kZUBpbi5mdWppdHN1LmNvbXwxMDkzNjU5fC04NjQwNTQzOTI=.
AREA - ITSM 8.1 - can not make it work!
Hi all i have a clean build 8.1. i am experimenting with AREA 8.1 in its simplest form, basically trying to authenticate the support staff against their local AD... simple one might think, but no... i have been fighting with it for a week now and seem to be getting no where fast. I am going to try and list the symptoms and findings here in the hope that someone can help (why can the simplest form of AD integration not be simple a few check boxes to make work like in most apps with this feature, and bury the clever stuff that the minority might want!!) 1. I have created a test user in AD called “test user”, with a password of “Password1”, and a USERNAME=123456 2. I have created a people record called “Test User” with a ARS password of “Window5” , and a USERNAME=123456 3. Placed the AD user into the default USERS container to avoid any confusion of OU’s 4. Tested both users in their own environment to make sure they log in 5. Setup AREA form in its simplest form with - hostname = AD server - port = 389 (confirmed AD is answering on this port via telnet to that port) - bind user is my own AD account which is domain admin - userbase = CM=Users,DC=DOMAIN (note this domain has only a single extension, i.e. where BMC is bmc.com, in this domain it would just be “bmc”) - User Search Filter = userPrincipalName=%\USER$ - Group membership = None - everything else is default 6.In the EA tab:: - RPC port = 390695 - Cross ref blank pas = CHECKED - Auth string chaining = “AREA - ARS” So, what happens… - If I log into remedy using 123456 and Window5 then it logs in fine as expected - If I log into remedy using 123456 and Password1 then it will not authenticate I then tried a few of the different chaining modes to see what would happen. None work except when I set it to: - ARS – OS – AREA At this point, I can now log into Remedy using EITHER the AD password or the ARS password. First question, what is “OS” in the chaining policy? I am assuming operating system, but what settings is it using, how is it getting those details, is it from some settings in the AREA form? I ask this, as when I went into AREA form and mess-up up the search stings and what not, but the login using AD password STILL worked, so it is like it does not use AREA config for the OS chaining function. I then fixed AREA config, but changed the “User Search Filter” to use “displayName” and then tested login using “TestUser” as login name with AD password, and it failed. I tried then using the USERNAME again and it still worked! I am now very confused, as the configuration of this in 8.1 DOES on paper look simple. I turned logging of filter to finest but go nothing of i8ntrest… it is like it is just not doing anything. I am just wondering have I missed a key point… I know in 7.65 is was a lot harder, but in 8.x it is supposed to be simpler… it installs the plugin as part of install etc, so I am just wondering is something broke, or am I being an idiot (I suspect the latter unfortunately) Cheers dan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Survey
Thank you, Jason. Just what I wanted to hear. For the first month, no surveys are to go to the customer as the team gets accustomed to using their new Remedy. Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Monday, April 01, 2013 2:14 AM To: arslist@ARSLIST.ORG Subject: Re: Survey ** It looks like all of the surveys were moved to SRM. You configure Incident to create a Service Request and SRM will handle the survey; even if the Incident didn't originate in SRM. In the SRD that creates the Incident you choose the survey you want to send upon Incident (Service Request) closure. Here is a KB article about it (older version but I think it still applies) https://kb.bmc.com/infocenter/index?page=contentid=KA287622actp=searchviewlocale=en_USsearchid=1364485292624 It kind of makes sense that SRM is the customer facing piece for submitting, viewing status, searching KB and responding to surveys. 1 consistent interface that all apps can use. Jason On Fri, Mar 29, 2013 at 11:03 AM, Hennigan, Sandra sandra.henni...@usdoj.govmailto:sandra.henni...@usdoj.gov wrote: ** ARS ITSM 8.1 (Full ITSM) Windows 2008 SP2 Oracle 11g Sanity check, please. ITSM with SRM has out of the box Survey workflow tied to SRM and individual SRDs. There is no HPD:Help Desk Survey out of the box as with previous ITSM versions. Is this correct? Yes/No I have searched thru the online BMC guides and searched Dev Studio for Forms with “Survey” in the form name and not found any reference to HPD Survey. I am trying to verify so that out of the blue our customers will not be getting a Survey for closed Incident tickets. Thank you, Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AREA - ITSM 8.1 - can not make it work!
Hi, A couple of things to note here. 1. If you supply a password in ARS, this will be what is authenticated against. To trigger an external authentication method you need to remove the password in ARS for that user - which in turn uses the Cross Reference Blank Passwords setting and the Authentication Chaining methods configured. 2. Always have a user with a password set, such as an Administration account, so when external authentication does not work you can get back into the system (Demo is normally blank, as is appadmin). 3. The Bind user for the AD credentials needs to be the fully qualified user from AD (CN, OU, DS, etc), not just the short user name. 4. The Authentication Chaining is dependent on the password being supplied in the ARS configuration to how it behaives, this is explained in the guides. It is recommended to not set the Authentication Method in earlier versions of ARS as it used to introduce instability, but I believe that has been rectified. You can play with the options once AREA is setup and working to see the different results, but for now I would leave it as Off to get started. Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dan Miller Sent: 01 April 2013 11:26 To: arslist@ARSLIST.ORG Subject: AREA - ITSM 8.1 - can not make it work! Hi all i have a clean build 8.1. i am experimenting with AREA 8.1 in its simplest form, basically trying to authenticate the support staff against their local AD... simple one might think, but no... i have been fighting with it for a week now and seem to be getting no where fast. I am going to try and list the symptoms and findings here in the hope that someone can help (why can the simplest form of AD integration not be simple a few check boxes to make work like in most apps with this feature, and bury the clever stuff that the minority might want!!) 1. I have created a test user in AD called “test user”, with a password of “Password1”, and a USERNAME=123456 2. I have created a people record called “Test User” with a ARS password of “Window5” , and a USERNAME=123456 3. Placed the AD user into the default USERS container to avoid any confusion of OU’s 4. Tested both users in their own environment to make sure they log in 5. Setup AREA form in its simplest form with - hostname = AD server - port = 389 (confirmed AD is answering on this port via telnet to that port) - bind user is my own AD account which is domain admin - userbase = CM=Users,DC=DOMAIN (note this domain has only a single extension, i.e. where BMC is bmc.com, in this domain it would just be “bmc”) - User Search Filter = userPrincipalName=%\USER$ - Group membership = None - everything else is default 6.In the EA tab:: - RPC port = 390695 - Cross ref blank pas = CHECKED - Auth string chaining = “AREA - ARS” So, what happens… - If I log into remedy using 123456 and Window5 then it logs in fine as expected - If I log into remedy using 123456 and Password1 then it will not authenticate I then tried a few of the different chaining modes to see what would happen. None work except when I set it to: - ARS – OS – AREA At this point, I can now log into Remedy using EITHER the AD password or the ARS password. First question, what is “OS” in the chaining policy? I am assuming operating system, but what settings is it using, how is it getting those details, is it from some settings in the AREA form? I ask this, as when I went into AREA form and mess-up up the search stings and what not, but the login using AD password STILL worked, so it is like it does not use AREA config for the OS chaining function. I then fixed AREA config, but changed the “User Search Filter” to use “displayName” and then tested login using “TestUser” as login name with AD password, and it failed. I tried then using the USERNAME again and it still worked! I am now very confused, as the configuration of this in 8.1 DOES on paper look simple. I turned logging of filter to finest but go nothing of i8ntrest… it is like it is just not doing anything. I am just wondering have I missed a key point… I know in 7.65 is was a lot harder, but in 8.x it is supposed to be simpler… it installs the plugin as part of install etc, so I am just wondering is something broke, or am I being an idiot (I suspect the latter unfortunately) Cheers dan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Remedy Outgoing Email Error
ARS ITSM 8.1 (Full ITSM) Windows 2008 SP2 Oracle 11g Outgoing email is being sent using. Error on Outgoing messages: 530 5.7.1 Client was not authenticated com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.1 Client was not authenticated at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1388) at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:959) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:583) at com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:463) at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:194) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:302) at java.lang.Thread.run(Unknown Source) Is this a Remedy fix or an Exchange fix? I know that the password is correct; I can login to Windows using the email profile password. Thank you, Sandra Hennigan Remedy Developer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: BMC going private
April fool. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Monday, April 01, 2013 3:02 AM To: arslist@ARSLIST.ORG Subject: OT: BMC going private ** I'm sure many of you have seen the news articles on BMC going private - e.g. Exclusive: Buyout firms team up to take BMC Software private - sourceshttp://finance.yahoo.com/news/exclusive-buyout-firms-team-bmc-152725678.html. I just wanted to assure everyone that this will be nothing but a positive for the future of AR System. By removing the need to answer to shareholder value, BMC can be less conservative about innovation choices - which could lead to substantial leaps forward in user experience and customer return on investment. By melding the two well established idioms of thinking outside the box and providing out-of-the-box functionality, we'll be able to create instant value for our customers the first time they interact with our products. Before even a new line of code is written, BMC Customer Support will be implementing new policies to improve BMC's Customer Satisfaction Index (CSI). Inspired by the acronym, BMC has created crack teams of IT forensic investigators in several major cities that can be called out to the scene of a violent IT event - crashes, network issues causing link death, abnormal parent or child process termination, etc. These teams will work on an issue until it's resolved or until a new case comes up in the next week - whichever comes first. Another area of focus will be heavier participation in social media. While BMC is active on Twitter and Facebook, we'll be expanding into Vine. Customers will be able to submit a description of their incident to Customer Service as long as the issue can be described in six seconds or less. The response will also honor the six second limit of Vine, although content is further limited because it takes about five seconds to say Hi, this is Jeff from BMC Support. Our goal at BMC is to provide you with an excellent customer service experience. Related to this, there's an Instagram interface under development that will enable customers to take a picture of the error message on their screen but make it appear to be from an Apple ][ plus circa 1979. We've decided that moving AR System to Java was the wrong way to go - so we'll be switching over to utilizing more off-the-shelf technologies like IFTTThttps://ifttt.com/ to drive workflow and using a modern GUI provided by the same engine that drives Minecrafthttps://minecraft.net/. By using these ready-made technologies, we'll be able to realize a huge competitive advantage as our developers work on features unique to BMC. While I can't really talk about far futures much, I can say that we're partnering with other technology leaders in the industry to get ahead of the curve. A strong partnership with Google is being investigated to create a driverless help desk.We'll be building on the BMC Virtual Agent technology and Google's driverless car AI to work customer submitted help desk tickets to completion while the Technical Support Engineer sits back and reads the paper, drinks a latte, etc. I look forward to sharing this future with all of you. Amazing possibilities resulting in leadership freedom of opportunity look sensational! -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect reality or those of BMC Software, Inc. My voluntary attempt at humor in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AREA - ITSM 8.1 - can not make it work!
Carl, Thank you for the explanation. Is the same true for Atrium SSO - that the Remedy user's password needs to be blank? Sandra Hennigan Remedy Developer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Monday, April 01, 2013 7:29 AM To: arslist@ARSLIST.ORG Subject: Re: AREA - ITSM 8.1 - can not make it work! Hi, A couple of things to note here. 1. If you supply a password in ARS, this will be what is authenticated against. To trigger an external authentication method you need to remove the password in ARS for that user - which in turn uses the Cross Reference Blank Passwords setting and the Authentication Chaining methods configured. 2. Always have a user with a password set, such as an Administration account, so when external authentication does not work you can get back into the system (Demo is normally blank, as is appadmin). 3. The Bind user for the AD credentials needs to be the fully qualified user from AD (CN, OU, DS, etc), not just the short user name. 4. The Authentication Chaining is dependent on the password being supplied in the ARS configuration to how it behaives, this is explained in the guides. It is recommended to not set the Authentication Method in earlier versions of ARS as it used to introduce instability, but I believe that has been rectified. You can play with the options once AREA is setup and working to see the different results, but for now I would leave it as Off to get started. Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dan Miller Sent: 01 April 2013 11:26 To: arslist@ARSLIST.ORG Subject: AREA - ITSM 8.1 - can not make it work! Hi all i have a clean build 8.1. i am experimenting with AREA 8.1 in its simplest form, basically trying to authenticate the support staff against their local AD... simple one might think, but no... i have been fighting with it for a week now and seem to be getting no where fast. I am going to try and list the symptoms and findings here in the hope that someone can help (why can the simplest form of AD integration not be simple a few check boxes to make work like in most apps with this feature, and bury the clever stuff that the minority might want!!) 1. I have created a test user in AD called “test user”, with a password of “Password1”, and a USERNAME=123456 2. I have created a people record called “Test User” with a ARS password of “Window5” , and a USERNAME=123456 3. Placed the AD user into the default USERS container to avoid any confusion of OU’s 4. Tested both users in their own environment to make sure they log in 5. Setup AREA form in its simplest form with - hostname = AD server - port = 389 (confirmed AD is answering on this port via telnet to that port) - bind user is my own AD account which is domain admin - userbase = CM=Users,DC=DOMAIN (note this domain has only a single extension, i.e. where BMC is bmc.com, in this domain it would just be “bmc”) - User Search Filter = userPrincipalName=%\USER$ - Group membership = None - everything else is default 6.In the EA tab:: - RPC port = 390695 - Cross ref blank pas = CHECKED - Auth string chaining = “AREA - ARS” So, what happens… - If I log into remedy using 123456 and Window5 then it logs in fine as expected - If I log into remedy using 123456 and Password1 then it will not authenticate I then tried a few of the different chaining modes to see what would happen. None work except when I set it to: - ARS – OS – AREA At this point, I can now log into Remedy using EITHER the AD password or the ARS password. First question, what is “OS” in the chaining policy? I am assuming operating system, but what settings is it using, how is it getting those details, is it from some settings in the AREA form? I ask this, as when I went into AREA form and mess-up up the search stings and what not, but the login using AD password STILL worked, so it is like it does not use AREA config for the OS chaining function. I then fixed AREA config, but changed the “User Search Filter” to use “displayName” and then tested login using “TestUser” as login name with AD password, and it failed. I tried then using the USERNAME again and it still worked! I am now very confused, as the configuration of this in 8.1 DOES on paper look simple. I turned logging of filter to finest but go nothing of i8ntrest… it is like it is just not doing anything. I am just wondering have I missed a key point… I know in 7.65 is was a lot harder, but in 8.x it is supposed to be simpler… it installs the plugin as part of install etc, so I am just wondering is something broke, or am I being an idiot (I suspect the latter unfortunately) Cheers dan
Re: AREA - ITSM 8.1 - can not make it work!
Hi Sandra, Yes and no. You can still have passwords in ARS which will be used through Atrium SSO to authenticate (uses AR Data Store within Atrium SSO) - this also depends on how you configure Atrium SSO to authenticate (Realm). If no password is set, then you can still log in if ARS is selected as the authentication. Atrium SSO can be used as a store (internal LDAP) to authenticate against e.g. required for BMC Atrium Orchestrator 7.7, or it can use ARS as the store (in combination with its internal AR Data Store) where passwords are set. Certain settings still need to be configured in ARS (EA) to tell the system to use Atrium SSO as the source for the authentication e.g. RPC Program Number, Authenticate Unregistered Users/Cross Reference Blank Passwords, etc Kind Regards, Carl Wilson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: 01 April 2013 13:16 To: arslist@ARSLIST.ORG Subject: Re: AREA - ITSM 8.1 - can not make it work! Carl, Thank you for the explanation. Is the same true for Atrium SSO - that the Remedy user's password needs to be blank? Sandra Hennigan Remedy Developer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Monday, April 01, 2013 7:29 AM To: arslist@ARSLIST.ORG Subject: Re: AREA - ITSM 8.1 - can not make it work! Hi, A couple of things to note here. 1. If you supply a password in ARS, this will be what is authenticated against. To trigger an external authentication method you need to remove the password in ARS for that user - which in turn uses the Cross Reference Blank Passwords setting and the Authentication Chaining methods configured. 2. Always have a user with a password set, such as an Administration account, so when external authentication does not work you can get back into the system (Demo is normally blank, as is appadmin). 3. The Bind user for the AD credentials needs to be the fully qualified user from AD (CN, OU, DS, etc), not just the short user name. 4. The Authentication Chaining is dependent on the password being supplied in the ARS configuration to how it behaives, this is explained in the guides. It is recommended to not set the Authentication Method in earlier versions of ARS as it used to introduce instability, but I believe that has been rectified. You can play with the options once AREA is setup and working to see the different results, but for now I would leave it as Off to get started. Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dan Miller Sent: 01 April 2013 11:26 To: arslist@ARSLIST.ORG Subject: AREA - ITSM 8.1 - can not make it work! Hi all i have a clean build 8.1. i am experimenting with AREA 8.1 in its simplest form, basically trying to authenticate the support staff against their local AD... simple one might think, but no... i have been fighting with it for a week now and seem to be getting no where fast. I am going to try and list the symptoms and findings here in the hope that someone can help (why can the simplest form of AD integration not be simple a few check boxes to make work like in most apps with this feature, and bury the clever stuff that the minority might want!!) 1. I have created a test user in AD called “test user”, with a password of “Password1”, and a USERNAME=123456 2. I have created a people record called “Test User” with a ARS password of “Window5” , and a USERNAME=123456 3. Placed the AD user into the default USERS container to avoid any confusion of OU’s 4. Tested both users in their own environment to make sure they log in 5. Setup AREA form in its simplest form with - hostname = AD server - port = 389 (confirmed AD is answering on this port via telnet to that port) - bind user is my own AD account which is domain admin - userbase = CM=Users,DC=DOMAIN (note this domain has only a single extension, i.e. where BMC is bmc.com, in this domain it would just be “bmc”) - User Search Filter = userPrincipalName=%\USER$ - Group membership = None - everything else is default 6.In the EA tab:: - RPC port = 390695 - Cross ref blank pas = CHECKED - Auth string chaining = “AREA - ARS” So, what happens… - If I log into remedy using 123456 and Window5 then it logs in fine as expected - If I log into remedy using 123456 and Password1 then it will not authenticate I then tried a few of the different chaining modes to see what would happen. None work except when I set it to: - ARS – OS – AREA At this point, I can now log into Remedy using EITHER the AD password or the ARS password. First question, what is “OS” in the chaining policy? I am assuming operating system, but what settings
Re: OT: BMC going private
Other than the first part: the going Private: http://www.reuters.com/article/2013/03/21/bmcsoftware-idUSL1N0CD79Q20130321? type=companyNews There is something wrong when someone that has 10% of the stock of a company can drive what happens, And with no thought to the customers. In the article it shows what Elliot wants to do including: BMC needed a board with a fresh approach in order to keep up, Elliott argued. The investment firm also pointed out significant scope to trim headcount and create a more efficient business. Does that sound like anything that will be positive in terms of services to customers or RD to improve products for the future? Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: April 1, 2013 8:06 AM To: arslist@ARSLIST.ORG Subject: Re: OT: BMC going private ** April fool... From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Monday, April 01, 2013 3:02 AM To: arslist@ARSLIST.ORG Subject: OT: BMC going private ** I'm sure many of you have seen the news articles on BMC going private - e.g. Exclusive: Buyout firms team up to take BMC Software private - sources http://finance.yahoo.com/news/exclusive-buyout-firms-team-bmc-152725678.htm l . I just wanted to assure everyone that this will be nothing but a positive for the future of AR System. By removing the need to answer to shareholder value, BMC can be less conservative about innovation choices - which could lead to substantial leaps forward in user experience and customer return on investment. By melding the two well established idioms of thinking outside the box and providing out-of-the-box functionality, we'll be able to create instant value for our customers the first time they interact with our products. Before even a new line of code is written, BMC Customer Support will be implementing new policies to improve BMC's Customer Satisfaction Index (CSI). Inspired by the acronym, BMC has created crack teams of IT forensic investigators in several major cities that can be called out to the scene of a violent IT event - crashes, network issues causing link death, abnormal parent or child process termination, etc. These teams will work on an issue until it's resolved or until a new case comes up in the next week - whichever comes first. Another area of focus will be heavier participation in social media. While BMC is active on Twitter and Facebook, we'll be expanding into Vine. Customers will be able to submit a description of their incident to Customer Service as long as the issue can be described in six seconds or less. The response will also honor the six second limit of Vine, although content is further limited because it takes about five seconds to say Hi, this is Jeff from BMC Support. Our goal at BMC is to provide you with an excellent customer service experience. Related to this, there's an Instagram interface under development that will enable customers to take a picture of the error message on their screen but make it appear to be from an Apple ][ plus circa 1979. We've decided that moving AR System to Java was the wrong way to go - so we'll be switching over to utilizing more off-the-shelf technologies like IFTTT https://ifttt.com/ to drive workflow and using a modern GUI provided by the same engine that drives Minecraft https://minecraft.net/ . By using these ready-made technologies, we'll be able to realize a huge competitive advantage as our developers work on features unique to BMC. While I can't really talk about far futures much, I can say that we're partnering with other technology leaders in the industry to get ahead of the curve. A strong partnership with Google is being investigated to create a driverless help desk.We'll be building on the BMC Virtual Agent technology and Google's driverless car AI to work customer submitted help desk tickets to completion while the Technical Support Engineer sits back and reads the paper, drinks a latte, etc. I look forward to sharing this future with all of you. Amazing possibilities resulting in leadership freedom of opportunity look sensational! -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect reality or those of BMC Software, Inc. My voluntary attempt at humor in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or
WWRUG13: BMC going Private changes Venue of Annual Conference
The annual conference will be renamed as BCaaS BMC Conference as a Service and be provided by the lowest bidder. My understanding is it is to be held at Bob's Hunting Lodge in Gettysburg, South Dakota with James Cameron running it. You can purchase Avatars to attend in your place, and of course there is the Shared Avatar package for the budget conscious, please ensure you want to attend the same sessions as the other half before purchasing. See all the [real] announcements related to WWRUG13 at http://www.wwrug13.com www.wwrug13.com [Sept 30th -October 4th at the Fairmont, San Jose. Registration is Open, Call for Papers is tomorrow]. Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: April 1, 2013 3:02 AM To: arslist@ARSLIST.ORG Subject: OT: BMC going private ** I'm sure many of you have seen the news articles on BMC going private - e.g. Exclusive: Buyout firms team up to take BMC Software private - sources http://finance.yahoo.com/news/exclusive-buyout-firms-team-bmc-152725678.htm l . I just wanted to assure everyone that this will be nothing but a positive for the future of AR System. By removing the need to answer to shareholder value, BMC can be less conservative about innovation choices - which could lead to substantial leaps forward in user experience and customer return on investment. By melding the two well established idioms of thinking outside the box and providing out-of-the-box functionality, we'll be able to create instant value for our customers the first time they interact with our products. Before even a new line of code is written, BMC Customer Support will be implementing new policies to improve BMC's Customer Satisfaction Index (CSI). Inspired by the acronym, BMC has created crack teams of IT forensic investigators in several major cities that can be called out to the scene of a violent IT event - crashes, network issues causing link death, abnormal parent or child process termination, etc. These teams will work on an issue until it's resolved or until a new case comes up in the next week - whichever comes first. Another area of focus will be heavier participation in social media. While BMC is active on Twitter and Facebook, we'll be expanding into Vine. Customers will be able to submit a description of their incident to Customer Service as long as the issue can be described in six seconds or less. The response will also honor the six second limit of Vine, although content is further limited because it takes about five seconds to say Hi, this is Jeff from BMC Support. Our goal at BMC is to provide you with an excellent customer service experience. Related to this, there's an Instagram interface under development that will enable customers to take a picture of the error message on their screen but make it appear to be from an Apple ][ plus circa 1979. We've decided that moving AR System to Java was the wrong way to go - so we'll be switching over to utilizing more off-the-shelf technologies like IFTTT https://ifttt.com/ to drive workflow and using a modern GUI provided by the same engine that drives Minecraft https://minecraft.net/ . By using these ready-made technologies, we'll be able to realize a huge competitive advantage as our developers work on features unique to BMC. While I can't really talk about far futures much, I can say that we're partnering with other technology leaders in the industry to get ahead of the curve. A strong partnership with Google is being investigated to create a driverless help desk.We'll be building on the BMC Virtual Agent technology and Google's driverless car AI to work customer submitted help desk tickets to completion while the Technical Support Engineer sits back and reads the paper, drinks a latte, etc. I look forward to sharing this future with all of you. Amazing possibilities resulting in leadership freedom of opportunity look sensational! -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect reality or those of BMC Software, Inc. My voluntary attempt at humor in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Outgoing Email Error
I am leaning towards Remedy config. Are you using MAPI (with Outlook installed on server) to send emails? MAPIis the only configuration that will use the email profile you configure in Windows. The error indicates that SMTP is being used. Another thing to check is the email engine service is running as the AD account associated with the Exchange mailbox. If the service is using the Local System it won't use the mail profile you have setup. Jason On Mon, Apr 1, 2013 at 5:04 AM, Hennigan, Sandra sandra.henni...@usdoj.govwrote: ** ARS ITSM 8.1 (Full ITSM) Windows 2008 SP2 Oracle 11g ** ** Outgoing email is being sent using. Error on Outgoing messages: ** ** 530 5.7.1 Client was not authenticated com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.1 Client was not authenticated ** ** at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1388)* *** at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:959) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:583) at com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:463)* *** at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:194) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:302) at java.lang.Thread.run(Unknown Source) ** ** Is this a Remedy fix or an Exchange fix? I know that the password is correct; I can login to Windows using the email profile password. ** ** Thank you, ** ** Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Outgoing Email Error - FIXED
The Exchange admin added the application/email engine server to Exchange by IP and that corrected the issue. Thank you for your repsonses. Sandra Hennigan Remedy Developer From: Hennigan, Sandra Sent: Monday, April 01, 2013 8:05 AM To: 'arslist@ARSLIST.ORG' Subject: Remedy Outgoing Email Error ARS ITSM 8.1 (Full ITSM) Windows 2008 SP2 Oracle 11g Outgoing email is being sent using. Error on Outgoing messages: 530 5.7.1 Client was not authenticated com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.1 Client was not authenticated at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1388) at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:959) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:583) at com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:463) at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:194) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:302) at java.lang.Thread.run(Unknown Source) Is this a Remedy fix or an Exchange fix? I know that the password is correct; I can login to Windows using the email profile password. Thank you, Sandra Hennigan Remedy Developer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WWRUG13: BMC going Private changes Venue of Annual Conference
Is it April already!?! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Monday, April 01, 2013 10:49 AM To: arslist@ARSLIST.ORG Subject: WWRUG13: BMC going Private changes Venue of Annual Conference ** The annual conference will be renamed as BCaaS BMC Conference as a Service and be provided by the lowest bidder. My understanding is it is to be held at Bob's Hunting Lodge in Gettysburg, South Dakota with James Cameron running it. You can purchase Avatars to attend in your place, and of course there is the Shared Avatar package for the budget conscious, please ensure you want to attend the same sessions as the other half before purchasing. See all the [real] announcements related to WWRUG13 at www.wwrug13.comhttp://www.wwrug13.com [Sept 30th -October 4th at the Fairmont, San Jose. Registration is Open, Call for Papers is tomorrow]. Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: April 1, 2013 3:02 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: OT: BMC going private ** I'm sure many of you have seen the news articles on BMC going private - e.g. Exclusive: Buyout firms team up to take BMC Software private - sourceshttp://finance.yahoo.com/news/exclusive-buyout-firms-team-bmc-152725678.html. I just wanted to assure everyone that this will be nothing but a positive for the future of AR System. By removing the need to answer to shareholder value, BMC can be less conservative about innovation choices - which could lead to substantial leaps forward in user experience and customer return on investment. By melding the two well established idioms of thinking outside the box and providing out-of-the-box functionality, we'll be able to create instant value for our customers the first time they interact with our products. Before even a new line of code is written, BMC Customer Support will be implementing new policies to improve BMC's Customer Satisfaction Index (CSI). Inspired by the acronym, BMC has created crack teams of IT forensic investigators in several major cities that can be called out to the scene of a violent IT event - crashes, network issues causing link death, abnormal parent or child process termination, etc. These teams will work on an issue until it's resolved or until a new case comes up in the next week - whichever comes first. Another area of focus will be heavier participation in social media. While BMC is active on Twitter and Facebook, we'll be expanding into Vine. Customers will be able to submit a description of their incident to Customer Service as long as the issue can be described in six seconds or less. The response will also honor the six second limit of Vine, although content is further limited because it takes about five seconds to say Hi, this is Jeff from BMC Support. Our goal at BMC is to provide you with an excellent customer service experience. Related to this, there's an Instagram interface under development that will enable customers to take a picture of the error message on their screen but make it appear to be from an Apple ][ plus circa 1979. We've decided that moving AR System to Java was the wrong way to go - so we'll be switching over to utilizing more off-the-shelf technologies like IFTTThttps://ifttt.com/ to drive workflow and using a modern GUI provided by the same engine that drives Minecrafthttps://minecraft.net/. By using these ready-made technologies, we'll be able to realize a huge competitive advantage as our developers work on features unique to BMC. While I can't really talk about far futures much, I can say that we're partnering with other technology leaders in the industry to get ahead of the curve. A strong partnership with Google is being investigated to create a driverless help desk.We'll be building on the BMC Virtual Agent technology and Google's driverless car AI to work customer submitted help desk tickets to completion while the Technical Support Engineer sits back and reads the paper, drinks a latte, etc. I look forward to sharing this future with all of you. Amazing possibilities resulting in leadership freedom of opportunity look sensational! -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect reality or those of BMC Software, Inc. My voluntary attempt at humor in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where
Re: RQC:ConsoleWizrd Error
Can anyone provide me information on how to (fix) the plugins or (reinstall) the plugins in which we assume are not working. V/R Abdul Baytops From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Karthik [karthik...@gmail.com] Sent: Thursday, March 28, 2013 11:11 PM To: arslist@ARSLIST.ORG Subject: Re: RQC:ConsoleWizrd Error ** Did you check srm:request to see if there are any event errors? If you had plugin issues, entry in cai:events form should have shown an error right? Which again should have circulated back to srm:request? Regards, Karthik On Mar 29, 2013 6:51 AM, Abdullah Baytops abayt...@onefederalsolution.commailto:abayt...@onefederalsolution.com wrote: ** Thats exactly what I was thinking . If the plugins did not load during the install is there another way to reinstall those plugins. Also what specific plug should I have that may be missing in a linux environment. V/R Abdul From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] on behalf of Rob Dudley [duds1...@gmail.commailto:duds1...@gmail.com] Sent: Thursday, March 28, 2013 6:32 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: RQC:ConsoleWizrd Error ** Yo...you may want to verify that all of your plugins are running...it sounds like they may not be... How have you been? Rob On Mar 28, 2013 4:35 PM, Abdullah Baytops abayt...@onefederalsolution.commailto:abayt...@onefederalsolution.com wrote: ** I am looking form some assistance with using the RQC:RequestorConsoleWizard in which after saving a ticket as a requester the Request ID is not being generated. I have checked all the filters and notice none of the SRM:AOI: Filters fire in which I think is causing the problem. Any possible solutions would be of assistance. V/R Abdul _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: RQC:ConsoleWizrd Error
what version are you even discussing? what plugins are failing? did you run through the performance (I know you would not think of this).. manual -- maybe the arpluginsvr settings are messed up. do you have enought ram to use the plugins.. ars 7.6.04 is memory intensive ... just some quick thoughts.. On Mon, Apr 1, 2013 at 1:04 PM, Abdullah Baytops abayt...@onefederalsolution.com wrote: ** Can anyone provide me information on how to (fix) the plugins or (reinstall) the plugins in which we assume are not working. V/R Abdul Baytops -- *From:* Action Request System discussion list(ARSList) [ arslist@ARSLIST.ORG] on behalf of Karthik [karthik...@gmail.com] *Sent:* Thursday, March 28, 2013 11:11 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: RQC:ConsoleWizrd Error ** Did you check srm:request to see if there are any event errors? If you had plugin issues, entry in cai:events form should have shown an error right? Which again should have circulated back to srm:request? Regards, Karthik On Mar 29, 2013 6:51 AM, Abdullah Baytops abayt...@onefederalsolution.com wrote: ** Thats exactly what I was thinking . If the plugins did not load during the install is there another way to reinstall those plugins. Also what specific plug should I have that may be missing in a linux environment. V/R Abdul -- *From:* Action Request System discussion list(ARSList) [ arslist@ARSLIST.ORG] on behalf of Rob Dudley [duds1...@gmail.com] *Sent:* Thursday, March 28, 2013 6:32 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: RQC:ConsoleWizrd Error ** Yo...you may want to verify that all of your plugins are running...it sounds like they may not be... How have you been? Rob On Mar 28, 2013 4:35 PM, Abdullah Baytops abayt...@onefederalsolution.com wrote: ** I am looking form some assistance with using the RQC:RequestorConsoleWizard in which after saving a ticket as a requester the Request ID is not being generated. I have checked all the filters and notice none of the SRM:AOI: Filters fire in which I think is causing the problem. Any possible solutions would be of assistance. V/R Abdul _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Unuser fields in the Incident
Hi, On HPD:Help Desk, there are almost 30 fields starting with 'z1D_KMSChar' and they all are not used if Knowledge Management is not installed. BMC does not recommend to use existing fields from the application for customization, if it is not used, it would be used in future by BMC for sure. Field name starting with z1D are all display only fields[ entry mode = display]. You can create new field and set the entry mode as display to fulfill the requirement instead of using OOTB fields. If you still want to use or customize the existing one you can create an overlay for that and proceed. -- Regards, Atul Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t ype=nodenode=7583733i=0 || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#%21/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Friday, March 29, 2013 8:45 PM To: arslist@ARSLIST.ORG Subject: Unuser fields in the Incident ** Hi All, Are there any fields in the Incident that are there but not being used? There are 32 'z1D Char##' fields. I have seen some workflow where some are used but if it was known for certain that some are not used anywhere then I could just use one for some workflow/notifications that I need to do. I really would prefer not to create new fields if I can just use an existing temp fields. ITSM 7.6.04 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 email-Logo-031813 _ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.gif
Re: RQC:ConsoleWizrd Error
We think its the plugins associated with RQC to include the REMEDY.ARF.CAI plugin. We are also using Red Hat v 6.3 in which the ARS server is running. V/R Abdul From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of patrick zandi [remedy...@gmail.com] Sent: Monday, April 01, 2013 1:13 PM To: arslist@ARSLIST.ORG Subject: Re: RQC:ConsoleWizrd Error ** what version are you even discussing? what plugins are failing? did you run through the performance (I know you would not think of this).. manual -- maybe the arpluginsvr settings are messed up. do you have enought ram to use the plugins.. ars 7.6.04 is memory intensive ... just some quick thoughts.. On Mon, Apr 1, 2013 at 1:04 PM, Abdullah Baytops abayt...@onefederalsolution.commailto:abayt...@onefederalsolution.com wrote: ** Can anyone provide me information on how to (fix) the plugins or (reinstall) the plugins in which we assume are not working. V/R Abdul Baytops From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] on behalf of Karthik [karthik...@gmail.commailto:karthik...@gmail.com] Sent: Thursday, March 28, 2013 11:11 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: RQC:ConsoleWizrd Error ** Did you check srm:request to see if there are any event errors? If you had plugin issues, entry in cai:events form should have shown an error right? Which again should have circulated back to srm:request? Regards, Karthik On Mar 29, 2013 6:51 AM, Abdullah Baytops abayt...@onefederalsolution.commailto:abayt...@onefederalsolution.com wrote: ** Thats exactly what I was thinking . If the plugins did not load during the install is there another way to reinstall those plugins. Also what specific plug should I have that may be missing in a linux environment. V/R Abdul From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] on behalf of Rob Dudley [duds1...@gmail.commailto:duds1...@gmail.com] Sent: Thursday, March 28, 2013 6:32 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: RQC:ConsoleWizrd Error ** Yo...you may want to verify that all of your plugins are running...it sounds like they may not be... How have you been? Rob On Mar 28, 2013 4:35 PM, Abdullah Baytops abayt...@onefederalsolution.commailto:abayt...@onefederalsolution.com wrote: ** I am looking form some assistance with using the RQC:RequestorConsoleWizard in which after saving a ticket as a requester the Request ID is not being generated. I have checked all the filters and notice none of the SRM:AOI: Filters fire in which I think is causing the problem. Any possible solutions would be of assistance. V/R Abdul _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: RQC:ConsoleWizrd Error
so nothing in the arerror.log / and you have plugin logs showing nothing too, what about the syslog on the server ... in Solaris it would be dmesg|more or /var/adm/logs/messages -- if nothing there.. then you are going to have to force a debug.. Cannot remember right now where that is (check the arlist, or docs) . but you can set your JAVA to do finest logging, and either startup the ars server and watch it fail, OR if it is up.. you could try the old faithful ps -ef |grep plugin and kill -9 all the plugin processes which armonitor will cordially restart for you and give you a log. That should come up with something On Mon, Apr 1, 2013 at 1:24 PM, Abdullah Baytops abayt...@onefederalsolution.com wrote: ** We think its the plugins associated with RQC to include the REMEDY.ARF.CAI plugin. We are also using Red Hat v 6.3 in which the ARS server is running. V/R Abdul -- *From:* Action Request System discussion list(ARSList) [ arslist@ARSLIST.ORG] on behalf of patrick zandi [remedy...@gmail.com] *Sent:* Monday, April 01, 2013 1:13 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: RQC:ConsoleWizrd Error ** what version are you even discussing? what plugins are failing? did you run through the performance (I know you would not think of this).. manual -- maybe the arpluginsvr settings are messed up. do you have enought ram to use the plugins.. ars 7.6.04 is memory intensive ... just some quick thoughts.. On Mon, Apr 1, 2013 at 1:04 PM, Abdullah Baytops abayt...@onefederalsolution.com wrote: ** Can anyone provide me information on how to (fix) the plugins or (reinstall) the plugins in which we assume are not working. V/R Abdul Baytops -- *From:* Action Request System discussion list(ARSList) [ arslist@ARSLIST.ORG] on behalf of Karthik [karthik...@gmail.com] *Sent:* Thursday, March 28, 2013 11:11 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: RQC:ConsoleWizrd Error ** Did you check srm:request to see if there are any event errors? If you had plugin issues, entry in cai:events form should have shown an error right? Which again should have circulated back to srm:request? Regards, Karthik On Mar 29, 2013 6:51 AM, Abdullah Baytops abayt...@onefederalsolution.com wrote: ** Thats exactly what I was thinking . If the plugins did not load during the install is there another way to reinstall those plugins. Also what specific plug should I have that may be missing in a linux environment. V/R Abdul -- *From:* Action Request System discussion list(ARSList) [ arslist@ARSLIST.ORG] on behalf of Rob Dudley [duds1...@gmail.com] *Sent:* Thursday, March 28, 2013 6:32 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: RQC:ConsoleWizrd Error ** Yo...you may want to verify that all of your plugins are running...it sounds like they may not be... How have you been? Rob On Mar 28, 2013 4:35 PM, Abdullah Baytops abayt...@onefederalsolution.com wrote: ** I am looking form some assistance with using the RQC:RequestorConsoleWizard in which after saving a ticket as a requester the Request ID is not being generated. I have checked all the filters and notice none of the SRM:AOI: Filters fire in which I think is causing the problem. Any possible solutions would be of assistance. V/R Abdul _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: RQC:ConsoleWizrd Error
By the way what version of java are you using.. ... I would not use 1.5 in any case... latest 1.6/1.7_17 is recommended.. I have had problems with 1.5 in the past.. with 7.6.3/7.6.4 fyi On Mon, Apr 1, 2013 at 1:36 PM, patrick zandi remedy...@gmail.com wrote: so nothing in the arerror.log / and you have plugin logs showing nothing too, what about the syslog on the server ... in Solaris it would be dmesg|more or /var/adm/logs/messages -- if nothing there.. then you are going to have to force a debug.. Cannot remember right now where that is (check the arlist, or docs) . but you can set your JAVA to do finest logging, and either startup the ars server and watch it fail, OR if it is up.. you could try the old faithful ps -ef |grep plugin and kill -9 all the plugin processes which armonitor will cordially restart for you and give you a log. That should come up with something On Mon, Apr 1, 2013 at 1:24 PM, Abdullah Baytops abayt...@onefederalsolution.com wrote: ** We think its the plugins associated with RQC to include the REMEDY.ARF.CAI plugin. We are also using Red Hat v 6.3 in which the ARS server is running. V/R Abdul -- *From:* Action Request System discussion list(ARSList) [ arslist@ARSLIST.ORG] on behalf of patrick zandi [remedy...@gmail.com] *Sent:* Monday, April 01, 2013 1:13 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: RQC:ConsoleWizrd Error ** what version are you even discussing? what plugins are failing? did you run through the performance (I know you would not think of this).. manual -- maybe the arpluginsvr settings are messed up. do you have enought ram to use the plugins.. ars 7.6.04 is memory intensive ... just some quick thoughts.. On Mon, Apr 1, 2013 at 1:04 PM, Abdullah Baytops abayt...@onefederalsolution.com wrote: ** Can anyone provide me information on how to (fix) the plugins or (reinstall) the plugins in which we assume are not working. V/R Abdul Baytops -- *From:* Action Request System discussion list(ARSList) [ arslist@ARSLIST.ORG] on behalf of Karthik [karthik...@gmail.com] *Sent:* Thursday, March 28, 2013 11:11 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: RQC:ConsoleWizrd Error ** Did you check srm:request to see if there are any event errors? If you had plugin issues, entry in cai:events form should have shown an error right? Which again should have circulated back to srm:request? Regards, Karthik On Mar 29, 2013 6:51 AM, Abdullah Baytops abayt...@onefederalsolution.com wrote: ** Thats exactly what I was thinking . If the plugins did not load during the install is there another way to reinstall those plugins. Also what specific plug should I have that may be missing in a linux environment. V/R Abdul -- *From:* Action Request System discussion list(ARSList) [ arslist@ARSLIST.ORG] on behalf of Rob Dudley [duds1...@gmail.com] *Sent:* Thursday, March 28, 2013 6:32 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: RQC:ConsoleWizrd Error ** Yo...you may want to verify that all of your plugins are running...it sounds like they may not be... How have you been? Rob On Mar 28, 2013 4:35 PM, Abdullah Baytops abayt...@onefederalsolution.com wrote: ** I am looking form some assistance with using the RQC:RequestorConsoleWizard in which after saving a ticket as a requester the Request ID is not being generated. I have checked all the filters and notice none of the SRM:AOI: Filters fire in which I think is causing the problem. Any possible solutions would be of assistance. V/R Abdul _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Patrick Zandi -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARS 7.6.04 SP2 on CentOS 6.3
Hi, I have installed 8.0 on Scientific OS, which is another RedHat 6.3 derivate, and it works fine. I have worked with CentOS as well earlier with 7.6.04. For some reason I disabled portmapper when installing 8, and I think it had some problem, but I do not remember exactly why... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Has anyone tried installing ARS 7.6.04 on CentOS 6.* 64 bit version? ~ Nathan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Unuser fields in the Incident
I think the z1D -- is pronounced: Zee ist DISPLAY (Sort of said in a German accent) -John On Mon, Apr 1, 2013 at 12:15 PM, itsm.support itsm.supp...@vyomlabs.comwrote: ** Hi, ** ** On HPD:Help Desk, there are almost 30 fields starting with ‘z1D_KMSChar’ and they all are not used if Knowledge Management is not installed. BMC does not recommend to use existing fields from the application for customization, if it is not used, it would be used in future by BMC for sure. ** ** Field name starting with z1D are all display only fields[ entry mode = display]. You can create new field and set the entry mode as display to fulfill the requirement instead of using OOTB fields. If you still want to use or customize the existing one you can create an overlay for that and proceed. ** ** -- Regards, Atul Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email]http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?type=nodenode=7583733i=0 || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Brittain, Mark *Sent:* Friday, March 29, 2013 8:45 PM *To:* arslist@ARSLIST.ORG *Subject:* Unuser fields in the Incident ** ** ** Hi All, ** ** Are there any fields in the Incident that are there but not being used? There are 32 ‘z1D Char##’ fields. I have seen some workflow where some are used but if it was known for certain that some are not used anywhere then I could just use one for some workflow/notifications that I need to do. I really would prefer not to create new fields if I can just use an existing temp fields. ** ** ITSM 7.6.04 ** ** Thanks Mark ** ** *Mark Brittain* Remedy Developer ITILv3 Foundation *NaviSite – **A Time Warner Cable Company*** mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 [image: email-Logo-031813] ** ** ** ** -- This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WWRUG13: BMC going Private changes Venue of Annual Conference
It is indeed April 1st :) Joe From: Hendershot,Bruce D. hende...@airproducts.com To: arslist@ARSLIST.ORG Sent: Monday, April 1, 2013 8:55 AM Subject: Re: WWRUG13: BMC going Private changes Venue of Annual Conference ** Is it April already!?! From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Monday, April 01, 2013 10:49 AM To: arslist@ARSLIST.ORG Subject: WWRUG13: BMC going Private changes Venue of Annual Conference ** The annual conference will be renamed as “BCaaS” BMC Conference as a Service and be provided by the lowest bidder. My understanding is it is to be held at Bob’s Hunting Lodge in Gettysburg, South Dakota with James Cameron running it. You can purchase Avatars to attend in your place, and of course there is the “Shared Avatar” package for the budget conscious, please ensure you want to attend the same sessions as the other half before purchasing. See all the [real] announcements related to WWRUG13 at www.wwrug13.com [Sept 30th –October 4th at the Fairmont, San Jose. Registration is Open, Call for Papers is tomorrow]. Daniel From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: April 1, 2013 3:02 AM To: arslist@ARSLIST.ORG Subject: OT: BMC going private ** I’m sure many of you have seen the news articles on BMC going private – e.g. Exclusive: Buyout firms team up to take BMC Software private - sources. I just wanted to assure everyone that this will be nothing but a positive for the future of AR System. By removing the need to answer to shareholder value, BMC can be less conservative about innovation choices – which could lead to substantial leaps forward in user experience and customer return on investment. By melding the two well established idioms of “thinking outside the box” and providing “out-of-the-box” functionality, we’ll be able to create instant value for our customers the first time they interact with our products. Before even a new line of code is written, BMC Customer Support will be implementing new policies to improve BMC’s Customer Satisfaction Index (CSI). Inspired by the acronym, BMC has created crack teams of IT forensic investigators in several major cities that can be called out to the scene of a violent IT event – crashes, network issues causing link death, abnormal parent or child process termination, etc. These teams will work on an issue until it’s resolved or until a new case comes up in the next week – whichever comes first. Another area of focus will be heavier participation in social media. While BMC is active on Twitter and Facebook, we’ll be expanding into Vine. Customers will be able to submit a description of their incident to Customer Service as long as the issue can be described in six seconds or less. The response will also honor the six second limit of Vine, although content is further limited because it takes about five seconds to say “Hi, this is Jeff from BMC Support. Our goal at BMC is to provide you with an excellent customer service experience.” Related to this, there’s an Instagram interface under development that will enable customers to take a picture of the error message on their screen but make it appear to be from an Apple ][ plus circa 1979. We’ve decided that moving AR System to Java was the wrong way to go – so we’ll be switching over to utilizing more off-the-shelf technologies like IFTTT to drive workflow and using a modern GUI provided by the same engine that drives Minecraft. By using these ready-made technologies, we’ll be able to realize a huge competitive advantage as our developers work on features unique to BMC. While I can’t really talk about far futures much, I can say that we’re partnering with other technology leaders in the industry to get ahead of the curve. A strong partnership with Google is being investigated to create a “driverless help desk”. We’ll be building on the BMC Virtual Agent technology and Google’s driverless car AI to work customer submitted help desk tickets to completion while the Technical Support Engineer sits back and reads the paper, drinks a latte, etc. I look forward to sharing this future with all of you. Amazing possibilities resulting in leadership freedom of opportunity look sensational! -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect reality or those of BMC Software, Inc. My voluntary attempt at humor in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the
Re: CentOS 6.3 Installation Port Mapper Issue
I have seen this as well, especially when working with Centos running in a VM. If yu hard code the IP address of the oracle database, you need to make sure that the system uses that address or Remedy will not be able to connect to the database __ There aint no star to guide you while you're looking at the ground. So take some time to breathe, raise your head and look around - Jorma I only have so many heartbeats left. I am not wasting them on things that are not fun. From: Parekar, Rahul rahul_pare...@bmc.com To: arslist@ARSLIST.ORG Sent: Monday, April 1, 2013 2:17 AM Subject: Re: CentOS 6.3 Installation Port Mapper Issue ** Just look at the /var/log/messages for any message related to portmap. It may that while server tried registering with portmaper it uses wrong ip? What ip/host entries do you have in /etc/hosts file? From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Brandt Sent: Monday, 1 April 2013 11:26 AM To: arslist@ARSLIST.ORGIt Subject: CentOS 6.3 Installation Port Mapper Issue ** I am trying to install ARS 7.6.04 SP2 on 64 bit Centos 6.3 on top of Oracle database. For now, I am using same machine to install db, midtier and AR Server. This is what I did - Created a user in OS oracle and installed oracle database using this user at /home/oracle/app/ - Installed ARS using root user Installation goes fine, but in the end, during system validation checks, I get a message AR System Server unable to create (390600, 0) for TCP User Tool gives this error when trying to connect to AR Server. ARERR [90] Cannot establish a network connection to the AR System server RPC: Program not registered Then I did re-installation with following Register with Portmapper: NO AR System Server TCP Port Number: 8081 AR System Server Plug-in TCP Port Number: 8082 and it worked fine. Are there any issues if we we keep Register with Portmapper: YES? ~ Nathan _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: BMC going private
I fell for this hook line and sinker. It's very believable if you just take a quick scan. It was a solid minute and a half before I thought wait a second... Minecraft *is* Java, went back and then said wait... Minecraft GUI?!? If you just read the first sentence of each paragraph... David, thanks for the heart attack. On Mon, Apr 1, 2013 at 12:01 AM, Easter, David david_eas...@bmc.com wrote: ** I’m sure many of you have seen the news articles on BMC going private – e.g. Exclusive: Buyout firms team up to take BMC Software private - sourceshttp://finance.yahoo.com/news/exclusive-buyout-firms-team-bmc-152725678.html. I just wanted to assure everyone that this will be nothing but a positive for the future of AR System. By removing the need to answer to shareholder value, BMC can be less conservative about innovation choices – which could lead to substantial leaps forward in user experience and customer return on investment. By melding the two well established idioms of “thinking outside the box” and providing “out-of-the-box” functionality, we’ll be able to create instant value for our customers the first time they interact with our products. ** ** Before even a new line of code is written, BMC Customer Support will be implementing new policies to improve BMC’s Customer Satisfaction Index (CSI). Inspired by the acronym, BMC has created crack teams of IT forensic investigators in several major cities that can be called out to the scene of a violent IT event – crashes, network issues causing link death, abnormal parent or child process termination, etc. These teams will work on an issue until it’s resolved or until a new case comes up in the next week – whichever comes first. ** ** Another area of focus will be heavier participation in social media. While BMC is active on Twitter and Facebook, we’ll be expanding into Vine. Customers will be able to submit a description of their incident to Customer Service as long as the issue can be described in six seconds or less. The response will also honor the six second limit of Vine, although content is further limited because it takes about five seconds to say “Hi, this is Jeff from BMC Support. Our goal at BMC is to provide you with an excellent customer service experience.” Related to this, there’s an Instagram interface under development that will enable customers to take a picture of the error message on their screen but make it appear to be from an Apple ][ plus circa 1979. ** ** We’ve decided that moving AR System to Java was the wrong way to go – so we’ll be switching over to utilizing more off-the-shelf technologies like IFTTT https://ifttt.com/ to drive workflow and using a modern GUI provided by the same engine that drives Minecraft https://minecraft.net/. By using these ready-made technologies, we’ll be able to realize a huge competitive advantage as our developers work on features unique to BMC. While I can’t really talk about far futures much, I can say that we’re partnering with other technology leaders in the industry to get ahead of the curve. A strong partnership with Google is being investigated to create a “driverless help desk”.We’ll be building on the BMC Virtual Agent technology and Google’s driverless car AI to work customer submitted help desk tickets to completion while the Technical Support Engineer sits back and reads the paper, drinks a latte, etc. ** ** I look forward to sharing this future with all of you. Amazing possibilities resulting in leadership freedom of opportunity look sensational! ** ** -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect reality or those of BMC Software, Inc. My voluntary attempt at humor in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: CentOS 6.3 Installation Port Mapper Issue
You need to follow the installation instructions - exactly. I got caught by this too. Change the limits as specified, but your real cause of error is not modifying the rpc file by appending . #Action Request System daemons arserverd 390600 arserverd arserverd 390601 arserverd arserverd 390604 arserverd arserverd 390619 arserverd arserverd 390620 arserverd arserverd 390621 arserverd . . . arserverd 390694 arserverd arserverd 390695 arserverd ## Cheers Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: Ben.Chernys_AT_softwaretoolhouse.com Web: http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com We are a BMC Technology Alliance Partner Check out Software Tool House's free Diary Editor and out Freebies Section for a ITSM 7.6.04 and 8.0.0 Fields spreadsheet. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of munesh konda Sent: April-01-13 08:03 To: arslist@ARSLIST.ORG Subject: Re: CentOS 6.3 Installation Port Mapper Issue ** Nathan, Did you check the portmapper process/daemon is running on that box. Also I am not sure whether BMC would support Remedy on CentOS as it is not mentioned in their Comp Matrix. But the Remedy would work on CentOS as it using the bin/lib of RHEL... Thanks. Regards Munesh On Mon, Apr 1, 2013 at 11:26 AM, Nathan Brandt nathanrbra...@gmail.com wrote: ** I am trying to install ARS 7.6.04 SP2 on 64 bit Centos 6.3 on top of Oracle database. For now, I am using same machine to install db, midtier and AR Server. This is what I did - Created a user in OS oracle and installed oracle database using this user at /home/oracle/app/ - Installed ARS using root user Installation goes fine, but in the end, during system validation checks, I get a message AR System Server unable to create (390600, 0) for TCP User Tool gives this error when trying to connect to AR Server. ARERR [90] Cannot establish a network connection to the AR System server RPC: Program not registered Then I did re-installation with following Register with Portmapper: NO AR System Server TCP Port Number: 8081 AR System Server Plug-in TCP Port Number: 8082 and it worked fine. Are there any issues if we we keep Register with Portmapper: YES? ~ Nathan _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image003.jpg smime.p7s Description: S/MIME cryptographic signature
Re: CentOS 6.3 Installation Port Mapper Issue
We usually use 127.0.0.1 as the IP -- that works pretty generically. -John On Mon, Apr 1, 2013 at 2:29 PM, Joe Newmark jwnewm...@yahoo.com wrote: ** I have seen this as well, especially when working with Centos running in a VM. If yu hard code the IP address of the oracle database, you need to make sure that the system uses that address or Remedy will not be able to connect to the database __ There aint no star to guide you while you're looking at the ground. So take some time to breathe, raise your head and look around - Jorma I only have so many heartbeats left. I am not wasting them on things that are not fun. -- *From:* Parekar, Rahul rahul_pare...@bmc.com *To:* arslist@ARSLIST.ORG *Sent:* Monday, April 1, 2013 2:17 AM *Subject:* Re: CentOS 6.3 Installation Port Mapper Issue ** Just look at the /var/log/messages for any message related to portmap. It may that while server tried registering with portmaper it uses wrong ip? What ip/host entries do you have in /etc/hosts file? *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Nathan Brandt *Sent:* Monday, 1 April 2013 11:26 AM *To:* arslist@ARSLIST.ORGIt *Subject:* CentOS 6.3 Installation Port Mapper Issue ** I am trying to install ARS 7.6.04 SP2 on 64 bit Centos 6.3 on top of Oracle database. For now, I am using same machine to install db, midtier and AR Server. This is what I did - Created a user in OS oracle and installed oracle database using this user at /home/oracle/app/ - Installed ARS using root user Installation goes fine, but in the end, during system validation checks, I get a message AR System Server unable to create (390600, 0) for TCP User Tool gives this error when trying to connect to AR Server. ARERR [90] Cannot establish a network connection to the AR System server RPC: Program not registered Then I did re-installation with following Register with Portmapper: NO AR System Server TCP Port Number: 8081 AR System Server Plug-in TCP Port Number: 8082 and it worked fine. Are there any issues if we we keep Register with Portmapper: YES? ~ Nathan _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Email engine Issues in v8.1
All, Environment: v8.1 ARS/ITSM on Windows Has anyone encountered a situation where outbound email is configured for simple, unassuming, plain-jane SMTP (no user or pass needed) and the email service (installed out of the box) will not start? I've tried setting the service to run as a domain user account (permissioned for MAPI), a local admin account and as a domain admin account. It still won't start. The weird part: I can switch to command line mode and it works just fine with the same outbound settings. From the command line, it starts-up, stays-up and happily processes mail until you stop it. Logging: No email logs or java logs are produced when you try to start the service. I don't think it gets far enough to even start a log. Windows event Application logs shows three events with the following info: 1. BMC Remedy Email Engine - MyServerName 2. Could not load the Java Virtual Machine 3. LoadLibrary The system cannot find the file specified I've checked the registry entries for the service and compared it to the java paths used with the command line batch file and the paths are all correct, down to the jvm.dll for the service. Right now, all I have to go on is that, for some unknown reason the service can't start a JVM. However running it from the command line, it can crank the JVM right up! I'm currently stumped. If anyone has encountered this before, I'd love to hear how you resolved it. Thanks, -JDHood ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Email engine Issues in v8.1
JD It sounds like the Windows service isn't setting the LD_LIBRARY_PATH environment variable to point at the directory containing the ARAPI native libraries (that should not even be required with the pure Java API) if you're seeing LoadLibrary (native library?) issues. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email engine Issues in v8.1
JD, I had this exact same issue, you'll probably find that flashboards isn't starting up either. The issue was that the java bin directory was not added to the PATH environment variable. BMC Support insisted that the java install would do that, but it didn't happen in any of my environments. Once I added that to the PATH variable, all was good. The reason that it works from the command line is that the batch file sets the path. Hope that helps, Thad On Mon, Apr 1, 2013 at 12:51 PM, JD Hood hood...@gmail.com wrote: ** All, Environment: v8.1 ARS/ITSM on Windows Has anyone encountered a situation where outbound email is configured for simple, unassuming, plain-jane SMTP (no user or pass needed) and the email service (installed out of the box) will not start? I've tried setting the service to run as a domain user account (permissioned for MAPI), a local admin account and as a domain admin account. It still won't start. The weird part: I can switch to command line mode and it works just fine with the same outbound settings. From the command line, it starts-up, stays-up and happily processes mail until you stop it. Logging: No email logs or java logs are produced when you try to start the service. I don't think it gets far enough to even start a log. Windows event Application logs shows three events with the following info: 1. BMC Remedy Email Engine - MyServerName 2. Could not load the Java Virtual Machine 3. LoadLibrary The system cannot find the file specified I've checked the registry entries for the service and compared it to the java paths used with the command line batch file and the paths are all correct, down to the jvm.dll for the service. Right now, all I have to go on is that, for some unknown reason the service can't start a JVM. However running it from the command line, it can crank the JVM right up! I'm currently stumped. If anyone has encountered this before, I'd love to hear how you resolved it. Thanks, -JDHood _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: RQC:ConsoleWizrd Error
we are using 1.6.04 V/R Abdul Baytops From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of patrick zandi [remedy...@gmail.com] Sent: Monday, April 01, 2013 2:01 PM To: arslist@ARSLIST.ORG Subject: Re: RQC:ConsoleWizrd Error ** By the way what version of java are you using.. ... I would not use 1.5 in any case... latest 1.6/1.7_17 is recommended.. I have had problems with 1.5 in the past.. with 7.6.3/7.6.4 fyi On Mon, Apr 1, 2013 at 1:36 PM, patrick zandi remedy...@gmail.commailto:remedy...@gmail.com wrote: so nothing in the arerror.log / and you have plugin logs showing nothing too, what about the syslog on the server ... in Solaris it would be dmesg|more or /var/adm/logs/messages -- if nothing there.. then you are going to have to force a debug.. Cannot remember right now where that is (check the arlist, or docs) . but you can set your JAVA to do finest logging, and either startup the ars server and watch it fail, OR if it is up.. you could try the old faithful ps -ef |grep plugin and kill -9 all the plugin processes which armonitor will cordially restart for you and give you a log. That should come up with something On Mon, Apr 1, 2013 at 1:24 PM, Abdullah Baytops abayt...@onefederalsolution.commailto:abayt...@onefederalsolution.com wrote: ** We think its the plugins associated with RQC to include the REMEDY.ARF.CAI plugin. We are also using Red Hat v 6.3 in which the ARS server is running. V/R Abdul From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] on behalf of patrick zandi [remedy...@gmail.commailto:remedy...@gmail.com] Sent: Monday, April 01, 2013 1:13 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: RQC:ConsoleWizrd Error ** what version are you even discussing? what plugins are failing? did you run through the performance (I know you would not think of this).. manual -- maybe the arpluginsvr settings are messed up. do you have enought ram to use the plugins.. ars 7.6.04 is memory intensive ... just some quick thoughts.. On Mon, Apr 1, 2013 at 1:04 PM, Abdullah Baytops abayt...@onefederalsolution.commailto:abayt...@onefederalsolution.com wrote: ** Can anyone provide me information on how to (fix) the plugins or (reinstall) the plugins in which we assume are not working. V/R Abdul Baytops From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] on behalf of Karthik [karthik...@gmail.commailto:karthik...@gmail.com] Sent: Thursday, March 28, 2013 11:11 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: RQC:ConsoleWizrd Error ** Did you check srm:request to see if there are any event errors? If you had plugin issues, entry in cai:events form should have shown an error right? Which again should have circulated back to srm:request? Regards, Karthik On Mar 29, 2013 6:51 AM, Abdullah Baytops abayt...@onefederalsolution.commailto:abayt...@onefederalsolution.com wrote: ** Thats exactly what I was thinking . If the plugins did not load during the install is there another way to reinstall those plugins. Also what specific plug should I have that may be missing in a linux environment. V/R Abdul From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] on behalf of Rob Dudley [duds1...@gmail.commailto:duds1...@gmail.com] Sent: Thursday, March 28, 2013 6:32 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: RQC:ConsoleWizrd Error ** Yo...you may want to verify that all of your plugins are running...it sounds like they may not be... How have you been? Rob On Mar 28, 2013 4:35 PM, Abdullah Baytops abayt...@onefederalsolution.commailto:abayt...@onefederalsolution.com wrote: ** I am looking form some assistance with using the RQC:RequestorConsoleWizard in which after saving a ticket as a requester the Request ID is not being generated. I have checked all the filters and notice none of the SRM:AOI: Filters fire in which I think is causing the problem. Any possible solutions would be of assistance. V/R Abdul _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Patrick Zandi -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and
AR Patch Upgrade 7.6.04 Patch 4
Hi, We're currently starting to put together our first ever pacth upgrade, Upgrading 7.6.04 to Patch 4. Was wondering if anyone out there had process plan, not step by step of how to do, but more of things to consider, order of performance that they could share to give us a leg up on what to do. regards Simon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email engine Issues in v8.1
I'll check it again, but I've gone through all the (even semi-related) KB entries. I loaded the path up with the java \bin, \lib and \aremail paths for good measure as one of my troubleshooting steps, checked permissions, re-installed java, removed re-added the service, used several different users and service accounts, and on and on. As soon as I regain connectivity, I'm going to try setting the LD_LIBRARY_PATH manually and see if that does the trick. Thanks, -JDHood On Mon, Apr 1, 2013 at 4:21 PM, Thad Esser thad.es...@gmail.com wrote: ** JD, I had this exact same issue, you'll probably find that flashboards isn't starting up either. The issue was that the java bin directory was not added to the PATH environment variable. BMC Support insisted that the java install would do that, but it didn't happen in any of my environments. Once I added that to the PATH variable, all was good. The reason that it works from the command line is that the batch file sets the path. Hope that helps, Thad On Mon, Apr 1, 2013 at 12:51 PM, JD Hood hood...@gmail.com wrote: ** All, Environment: v8.1 ARS/ITSM on Windows Has anyone encountered a situation where outbound email is configured for simple, unassuming, plain-jane SMTP (no user or pass needed) and the email service (installed out of the box) will not start? I've tried setting the service to run as a domain user account (permissioned for MAPI), a local admin account and as a domain admin account. It still won't start. The weird part: I can switch to command line mode and it works just fine with the same outbound settings. From the command line, it starts-up, stays-up and happily processes mail until you stop it. Logging: No email logs or java logs are produced when you try to start the service. I don't think it gets far enough to even start a log. Windows event Application logs shows three events with the following info: 1. BMC Remedy Email Engine - MyServerName 2. Could not load the Java Virtual Machine 3. LoadLibrary The system cannot find the file specified I've checked the registry entries for the service and compared it to the java paths used with the command line batch file and the paths are all correct, down to the jvm.dll for the service. Right now, all I have to go on is that, for some unknown reason the service can't start a JVM. However running it from the command line, it can crank the JVM right up! I'm currently stumped. If anyone has encountered this before, I'd love to hear how you resolved it. Thanks, -JDHood _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email engine Issues in v8.1
I used the Sysinternals Process Monitor ( http://technet.microsoft.com/en-us/sysinternals/bb896645) utility to watch what was happening during the service startup. That let me see that it was searching for a particular file (mscvr100.dll) in a bunch of folders. It just so happened that the list of folders was the exact same list in the Path environment variable, in the same order. That *.dll is part of the java install and is located in the bin folder. Adding the bin folder to the Path was really all it was. At any rate, it sounds like you are up against something different, so I wanted to suggest taking a look at Process Monitor to see if that helped. Thad On Mon, Apr 1, 2013 at 1:43 PM, JD Hood hood...@gmail.com wrote: ** I'll check it again, but I've gone through all the (even semi-related) KB entries. I loaded the path up with the java \bin, \lib and \aremail paths for good measure as one of my troubleshooting steps, checked permissions, re-installed java, removed re-added the service, used several different users and service accounts, and on and on. As soon as I regain connectivity, I'm going to try setting the LD_LIBRARY_PATH manually and see if that does the trick. Thanks, -JDHood On Mon, Apr 1, 2013 at 4:21 PM, Thad Esser thad.es...@gmail.com wrote: ** JD, I had this exact same issue, you'll probably find that flashboards isn't starting up either. The issue was that the java bin directory was not added to the PATH environment variable. BMC Support insisted that the java install would do that, but it didn't happen in any of my environments. Once I added that to the PATH variable, all was good. The reason that it works from the command line is that the batch file sets the path. Hope that helps, Thad On Mon, Apr 1, 2013 at 12:51 PM, JD Hood hood...@gmail.com wrote: ** All, Environment: v8.1 ARS/ITSM on Windows Has anyone encountered a situation where outbound email is configured for simple, unassuming, plain-jane SMTP (no user or pass needed) and the email service (installed out of the box) will not start? I've tried setting the service to run as a domain user account (permissioned for MAPI), a local admin account and as a domain admin account. It still won't start. The weird part: I can switch to command line mode and it works just fine with the same outbound settings. From the command line, it starts-up, stays-up and happily processes mail until you stop it. Logging: No email logs or java logs are produced when you try to start the service. I don't think it gets far enough to even start a log. Windows event Application logs shows three events with the following info: 1. BMC Remedy Email Engine - MyServerName 2. Could not load the Java Virtual Machine 3. LoadLibrary The system cannot find the file specified I've checked the registry entries for the service and compared it to the java paths used with the command line batch file and the paths are all correct, down to the jvm.dll for the service. Right now, all I have to go on is that, for some unknown reason the service can't start a JVM. However running it from the command line, it can crank the JVM right up! I'm currently stumped. If anyone has encountered this before, I'd love to hear how you resolved it. Thanks, -JDHood _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email engine Issues in v8.1
Great tool Thad… I used to use something like that in the Linux world all the time -- you would see a program try to read a file -- then die right after that -- but never give a good message. Then -- you would change the permissions - so it could see the file - then bingo - it works. I did not know such a Window util existed. Thanks, -John On Mon, Apr 1, 2013 at 5:36 PM, Thad Esser thad.es...@gmail.com wrote: ** I used the Sysinternals Process Monitor ( http://technet.microsoft.com/en-us/sysinternals/bb896645) utility to watch what was happening during the service startup. That let me see that it was searching for a particular file (mscvr100.dll) in a bunch of folders. It just so happened that the list of folders was the exact same list in the Path environment variable, in the same order. That *.dll is part of the java install and is located in the bin folder. Adding the bin folder to the Path was really all it was. At any rate, it sounds like you are up against something different, so I wanted to suggest taking a look at Process Monitor to see if that helped. Thad On Mon, Apr 1, 2013 at 1:43 PM, JD Hood hood...@gmail.com wrote: ** I'll check it again, but I've gone through all the (even semi-related) KB entries. I loaded the path up with the java \bin, \lib and \aremail paths for good measure as one of my troubleshooting steps, checked permissions, re-installed java, removed re-added the service, used several different users and service accounts, and on and on. As soon as I regain connectivity, I'm going to try setting the LD_LIBRARY_PATH manually and see if that does the trick. Thanks, -JDHood On Mon, Apr 1, 2013 at 4:21 PM, Thad Esser thad.es...@gmail.com wrote: ** JD, I had this exact same issue, you'll probably find that flashboards isn't starting up either. The issue was that the java bin directory was not added to the PATH environment variable. BMC Support insisted that the java install would do that, but it didn't happen in any of my environments. Once I added that to the PATH variable, all was good. The reason that it works from the command line is that the batch file sets the path. Hope that helps, Thad On Mon, Apr 1, 2013 at 12:51 PM, JD Hood hood...@gmail.com wrote: ** All, Environment: v8.1 ARS/ITSM on Windows Has anyone encountered a situation where outbound email is configured for simple, unassuming, plain-jane SMTP (no user or pass needed) and the email service (installed out of the box) will not start? I've tried setting the service to run as a domain user account (permissioned for MAPI), a local admin account and as a domain admin account. It still won't start. The weird part: I can switch to command line mode and it works just fine with the same outbound settings. From the command line, it starts-up, stays-up and happily processes mail until you stop it. Logging: No email logs or java logs are produced when you try to start the service. I don't think it gets far enough to even start a log. Windows event Application logs shows three events with the following info: 1. BMC Remedy Email Engine - MyServerName 2. Could not load the Java Virtual Machine 3. LoadLibrary The system cannot find the file specified I've checked the registry entries for the service and compared it to the java paths used with the command line batch file and the paths are all correct, down to the jvm.dll for the service. Right now, all I have to go on is that, for some unknown reason the service can't start a JVM. However running it from the command line, it can crank the JVM right up! I'm currently stumped. If anyone has encountered this before, I'd love to hear how you resolved it. Thanks, -JDHood _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email engine Issues in v8.1
Yeah, I was really happy when I found that tool suite. Process Explorer is nice (similar to top) and TCPView (netstat) too. Thad On Mon, Apr 1, 2013 at 3:58 PM, John Sundberg john.sundb...@kineticdata.com wrote: ** Great tool Thad… I used to use something like that in the Linux world all the time -- you would see a program try to read a file -- then die right after that -- but never give a good message. Then -- you would change the permissions - so it could see the file - then bingo - it works. I did not know such a Window util existed. Thanks, -John On Mon, Apr 1, 2013 at 5:36 PM, Thad Esser thad.es...@gmail.com wrote: ** I used the Sysinternals Process Monitor ( http://technet.microsoft.com/en-us/sysinternals/bb896645) utility to watch what was happening during the service startup. That let me see that it was searching for a particular file (mscvr100.dll) in a bunch of folders. It just so happened that the list of folders was the exact same list in the Path environment variable, in the same order. That *.dll is part of the java install and is located in the bin folder. Adding the bin folder to the Path was really all it was. At any rate, it sounds like you are up against something different, so I wanted to suggest taking a look at Process Monitor to see if that helped. Thad On Mon, Apr 1, 2013 at 1:43 PM, JD Hood hood...@gmail.com wrote: ** I'll check it again, but I've gone through all the (even semi-related) KB entries. I loaded the path up with the java \bin, \lib and \aremail paths for good measure as one of my troubleshooting steps, checked permissions, re-installed java, removed re-added the service, used several different users and service accounts, and on and on. As soon as I regain connectivity, I'm going to try setting the LD_LIBRARY_PATH manually and see if that does the trick. Thanks, -JDHood On Mon, Apr 1, 2013 at 4:21 PM, Thad Esser thad.es...@gmail.com wrote: ** JD, I had this exact same issue, you'll probably find that flashboards isn't starting up either. The issue was that the java bin directory was not added to the PATH environment variable. BMC Support insisted that the java install would do that, but it didn't happen in any of my environments. Once I added that to the PATH variable, all was good. The reason that it works from the command line is that the batch file sets the path. Hope that helps, Thad On Mon, Apr 1, 2013 at 12:51 PM, JD Hood hood...@gmail.com wrote: ** All, Environment: v8.1 ARS/ITSM on Windows Has anyone encountered a situation where outbound email is configured for simple, unassuming, plain-jane SMTP (no user or pass needed) and the email service (installed out of the box) will not start? I've tried setting the service to run as a domain user account (permissioned for MAPI), a local admin account and as a domain admin account. It still won't start. The weird part: I can switch to command line mode and it works just fine with the same outbound settings. From the command line, it starts-up, stays-up and happily processes mail until you stop it. Logging: No email logs or java logs are produced when you try to start the service. I don't think it gets far enough to even start a log. Windows event Application logs shows three events with the following info: 1. BMC Remedy Email Engine - MyServerName 2. Could not load the Java Virtual Machine 3. LoadLibrary The system cannot find the file specified I've checked the registry entries for the service and compared it to the java paths used with the command line batch file and the paths are all correct, down to the jvm.dll for the service. Right now, all I have to go on is that, for some unknown reason the service can't start a JVM. However running it from the command line, it can crank the JVM right up! I'm currently stumped. If anyone has encountered this before, I'd love to hear how you resolved it. Thanks, -JDHood _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email engine Issues in v8.1
That rings a faint bell... I lost connectivity and can't do anything about it at the moment. I'll give this a go as soon as I can reconnect. Thanks! -JDHood On Mon, Apr 1, 2013 at 3:56 PM, John Baker jba...@javasystemsolutions.comwrote: JD It sounds like the Windows service isn't setting the LD_LIBRARY_PATH environment variable to point at the directory containing the ARAPI native libraries (that should not even be required with the pure Java API) if you're seeing LoadLibrary (native library?) issues. John __**__** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: CentOS 6.3 Installation Port Mapper Issue
Hi Ben, Overall performance of CentOS 6.3 was also not good. I tried installing it on RHEL 5.3 and all went pretty smooth and I do see all these entries in /etc/rpc # Action Request System daemons arserverd 390600 arserverd arserverd 390601 arserverd arserverd 390604 arserverd arserverd 390619 arserverd arserverd 390620 arserverd arserverd 390621 arserverd ... arserverd 390692 arserverd arserverd 390693 arserverd arserverd 390694 arserverd arserverd 390695 arserverd I am planning to try it on CentOS 6.4. In case, I again face port mapper issues, do I have to manually put these entries in /etc/rpc before starting with the installation? ~ Nathan On Tue, Apr 2, 2013 at 1:03 AM, Ben Chernys ben.cher...@softwaretoolhouse.com wrote: ** You need to follow the installation instructions - exactly. I got caught by this too. Change the limits as specified, but your real cause of error is not modifying the rpc file by appending … ** ** #Action Request System daemons arserverd 390600 arserverd arserverd 390601 arserverd arserverd 390604 arserverd arserverd 390619 arserverd arserverd 390620 arserverd arserverd 390621 arserverd . . . arserverd 390694 arserverd arserverd 390695 arserverd ## ** ** Cheers ** ** Ben Chernys Senior Software Architect [image: logoSthInc-sm] Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: Ben.Chernys_AT_softwaretoolhouse.com Web: www.softwaretoolhouse.com We are a BMC Technology Alliance Partner Check out Software Tool House's free Diary Editor and out Freebies Section for a ITSM 7.6.04 and 8.0.0 Fields spreadsheet. *Meta-Update**,* our premium ARS Data tool, lets you automate your imports, migrations, *in no time at all*, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ ** ** ** ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *munesh konda *Sent:* April-01-13 08:03 *To:* arslist@ARSLIST.ORG *Subject:* Re: CentOS 6.3 Installation Port Mapper Issue ** ** ** Nathan, ** ** Did you check the portmapper process/daemon is running on that box. ** ** Also I am not sure whether BMC would support Remedy on CentOS as it is not mentioned in their Comp Matrix. ** ** But the Remedy would work on CentOS as it using the bin/lib of RHEL... ** ** Thanks. ** ** Regards Munesh ** ** On Mon, Apr 1, 2013 at 11:26 AM, Nathan Brandt nathanrbra...@gmail.com wrote: ** I am trying to install ARS 7.6.04 SP2 on 64 bit Centos 6.3 on top of Oracle database. For now, I am using same machine to install db, midtier and AR Server. ** ** This is what I did - Created a user in OS oracle and installed oracle database using this user at /home/oracle/app/ - Installed ARS using root user ** ** Installation goes fine, but in the end, during system validation checks, I get a message AR System Server unable to create (390600, 0) for TCP ** ** User Tool gives this error when trying to connect to AR Server. ARERR [90] Cannot establish a network connection to the AR System server RPC: Program not registered ** ** Then I did re-installation with following Register with Portmapper: NO AR System Server TCP Port Number: 8081 AR System Server Plug-in TCP Port Number: 8082 ** ** and it worked fine. ** ** Are there any issues if we we keep Register with Portmapper: YES? ** ** ~ Nathan _ARSlist: Where the Answers Are and have been for 20 years_ ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email engine Issues in v8.1
Windows service cannot start probable root causes are 1) Incorrect JVM dll path 2) windows Service parameter might be incorrect. 3) different aremaild.exe version i.e 32 or 64 bit. Also refer discussion for mapi and windows service that could be helpful. https://communities.bmc.com/communities/message/302658#302658 Also customer can install windows email engine service using command. https://docs.bmc.com/docs/display/public/ars81/Remotely+installing+or+upgrading+Email+Engine Note: Only refer install email engine service part thanks Parshuram From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood Sent: 02 April 2013 5:41 To: arslist@ARSLIST.ORG Subject: Re: Email engine Issues in v8.1 ** That rings a faint bell... I lost connectivity and can't do anything about it at the moment. I'll give this a go as soon as I can reconnect. Thanks! -JDHood On Mon, Apr 1, 2013 at 3:56 PM, John Baker jba...@javasystemsolutions.commailto:jba...@javasystemsolutions.com wrote: JD It sounds like the Windows service isn't setting the LD_LIBRARY_PATH environment variable to point at the directory containing the ARAPI native libraries (that should not even be required with the pure Java API) if you're seeing LoadLibrary (native library?) issues. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
