Re: Help button in ITSM 8.1 not working

[laurent matheo]

Hi :)

In the one I mentioned (« BMCRemedyITSMSuite8.1.00.help.zip »), you should
have the installer here for « service desk » for example:
« /servicedesk/incident/help/"
Setup.exe

You have several installers in fact, per module for ITSM (asset, change,
rkm, servicedesk).


Laurent.

De :  Joe D'Souza 
Société :  Shyle Networks
Répondre à :  
Date :  jeudi 17 octobre 2013 05:56
À :  
Objet :  Re: Help button in ITSM 8.1 not working

** 
There has to be as setup file (a bat file on windows if I remember
correctly).

 

Joe

 


From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sagar Valse
Sent: Wednesday, October 16, 2013 4:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Help button in ITSM 8.1 not working
 
** 

Hello Laurent,
Yes i had found 2 folder there 1 was online documentation and other was
offline documentation.
I have downloaded the offline documentation zip but i dont see a installer
in the downloaded zip.
I see a localhelp folder inside the docs.My question is how do i make the
help button work.


Thanks and Regards,
Sagar

 

On Wed, Oct 16, 2013 at 1:17 PM, laurent matheo  wrote:
** 

The help file should be on EPD « BMCRemedyITSMSuite8.1.00.help.zip » for
ITSM.

You can find it on EPD, search for « BMC Remedy IT Service Management »,
then select the 8.1 version, then for example « Remedy Asset Management
Application 8.1.00 » and you¹ll see « Help System ­ BMC remedyŠŠ ».

 

 

Laurent.

 

De : Joe D'Souza 
Société : Shyle Networks
Répondre à : 
Date : mercredi 16 octobre 2013 09:38
À : 
Objet : Re: Help button in ITSM 8.1 not working

 
** 

I haven¹t worked with ITSM 8.x as yet but yes there were separate installers
available for ITSM help right from ITSM 5.x. I¹m guessing they have
continued it that way..

 

Joe

 


From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sagar Valse
Sent: Wednesday, October 16, 2013 3:36 AM
To: arslist@ARSLIST.ORG
Subject: Help button in ITSM 8.1 not working
 
** 

Hello All,
Is anyone aware if there is any installer available for ITSM 8.1
help.Currently the help button is not working and i was getting error
 
 Help has not been installed. For information about installing help, see
the ITSM Installation Guide. (ARERR 45120)
I have searched EPD but wasn't able to find installer.
Thanks and Regards,
Sagar 
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CAUGHT EXCEPTION: UNABLE TO GET VALUE OF THE PROPERTY 'START'

[Fazila Patel]

Hi

I receive the error below when I select Assigned to my Selected Groups on ITSM. 
 I am using Internet Explorer 9 and ITSM version 7.6.4.  Please assist.


[cid:image001.png@01CECB1D.D3187A90]
[Description: EOH CMYK small]

Fazila Patel
Remedy Administrator
EOH Managed Services PS

tel: +27 (10) 241 7107 | cell: +27 82 922 2322
fazila.pa...@eoh.co.za   |   
www.eoh.co.za





Consulting | Technology | Outsourcing

Note:
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Re: CMDB - mobile phones - where?

[Carl Wilson]

Hi,

BMC mapping recommendations are the following:

 


CI

Class

Product Categorization Tier 1

Product Categorization Tier 2

Product Categorization Tier 3

Other attributes to set

CI Type in BMC Remedy Asset Management


Cell phone

BMC.CORE:BMC_ComputerSystem

Hardware

Telecommunication

Cell phone

System > Computer System


Mobile user device

BMC.CORE:BMC_ComputerSystem

Hardware

Personal computer

PDA

PrimaryCapability = "Mobile User Device"

System > Computer System


Personal digital assistant (PDA)

BMC.CORE:BMC_ComputerSystem

Hardware

Processing unit

PDA

PrimaryCapability = "Mobile User Device"

System > Computer System

 

You can rename/re-use existing attributes for the information or create
additional attributes - which is recommended as opposed to creating
additional classes.

 

  _  

 

Kind Regards,

 

Carl Wilson

 

http://www.missingpiecessoftware.com/

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A
Sent: 16 October 2013 20:46
To: arslist@ARSLIST.ORG
Subject: Re: CMDB - mobile phones - where?

 

** 

Thank you Tommy and Sandra.

 

Sandra, so the federated data is stored in another system? Today, we store
all mobile phone info in a home grown application. We are trying to do away
with that app and move it to Remedy CMDB. 

I think I may leverage the Computer System form and add the needed fields.

 

Thanks,

Marcelo

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra
Sent: Wednesday, October 16, 2013 11:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB - mobile phones - where?

 

** 

We use the computer system class to store the device, adding Tier 2
"Telecommunication" and federated data to store other information like phone
number (original & changed), PIN, SIM, etc. instead of adding fields.

 

Thanks!

 

Sandra Hennigan

Remedy Developer

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A
Sent: Wednesday, October 16, 2013 11:53 AM
To: arslist@ARSLIST.ORG
Subject: CMDB - mobile phones - where?

 

** 

Looking to start tracking mobile phones in Remedy CMDB. I've looked at the
CMDB data model but am unsure where mobile phones should be tracked. Ideally
we would need a field to capture the phone number. To those of you who are
tracking mobile phones, where are you doing it?

 

Thanks,

Marcelo

 

 

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Re: Filter Assigned Group Menu by Contact Compay

[Tauf Chowdhury]

Brian,
Why not create an active link on hpd:help desk where on selection of the 
Contact Company, it sets the same company in the Assigned Group Company field 
and then change the field to read only?

Sent from my iPhone

> On Oct 15, 2013, at 6:54 PM, "Kalicki, Brian J (IS)"  
> wrote:
> 
> **
> Good evening List,
>  
> I am finally getting around to taking a look at our current customizations 
> surrounding “multi-tenancy”.  In our case, we have a leveraged service desk 
> model, where an individual at the call center has access to multiple tenants. 
>  So far, we have done a pretty good job of creating workflow (only for 
> Incidents at this time)  to not allow an individual with access to multiple 
> tenants to “cross company boundaries”, primary example is Assigned Group; 
> currently, on submit or modify, workflow checks Contact Company against 
> Assigned Support Company, if they match, Ok, if not, error.
>  
> This particular workflow is causing other issues, so I have decided to look 
> into the possibility of filtering the Assigned Group menu for support groups 
> related to the selected Contact Company.   Here is what I have done so far:
>  
> 1.   Created a custom field called “CompanyChk”  and placed this field on 
> CTM:Support Group (This will be referred to as the “check field”)
> 2.   Created an ActiveLink on HPD:Help Desk, on Menu selection of Contact 
> Company
> a.   Push Contact Company to the check field on CTM:Support Group
> 3.   Modified the menu qualification on HPD:Help Desk; Assigned Group, to 
> check Company = CompanyChk
>  
> At this point, it works as intended, but since I am not clearing the check 
> field, the next person who has access to the particular company will see the 
> support groups even if the Contact Company is different for the ticket they 
> are creating.  This also goes for tickets they are modifying after submit.
>  
> I am afraid that if I put in more workflow to clear the check field, there 
> will be A LOT of write activities to the database and cause performance 
> issues.  I believe this to be true as I will have to add workflow to clear it 
> after, say Submit, but then push the contact company again on modify.
>  
>  
> Any ideas or thoughts would be appreciated as I have not been able to find 
> anyone else who has attempted the same.
>  
> Regards,
> --Brian
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: CMDB - mobile phones - where?

[Hennigan, Sandra]

Our federated data is a custom form in Remedy.

Workflow adds a wireless record when a CI is added and the wireless record is 
updated as the CI is modified. When the CI is related to a user, the assignee 
is pushed to the wireless record; assignee is removed when the CI is un-related.

This allows for lots of data pertaining to the wireless item to be added, keeps 
you from adding new fields to the OOB forms and keeps non-CMDB data out of the 
CMDB. The wireless record is opened from a link on the CI record.

Thank you,

Sandra Hennigan
Remedy Developer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: Thursday, October 17, 2013 6:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB - mobile phones - where?

**
Hi,
BMC mapping recommendations are the following:

CI

Class

Product Categorization Tier 1

Product Categorization Tier 2

Product Categorization Tier 3

Other attributes to set

CI Type in BMC Remedy Asset Management

Cell phone

BMC.CORE:BMC_ComputerSystem

Hardware

Telecommunication

Cell phone

System > Computer System

Mobile user device

BMC.CORE:BMC_ComputerSystem

Hardware

Personal computer

PDA

PrimaryCapability = "Mobile User Device"

System > Computer System

Personal digital assistant (PDA)

BMC.CORE:BMC_ComputerSystem

Hardware

Processing unit

PDA

PrimaryCapability = "Mobile User Device"

System > Computer System


You can rename/re-use existing attributes for the information or create 
additional attributes - which is recommended as opposed to creating additional 
classes.



Kind Regards,

Carl Wilson

http://www.missingpiecessoftware.com/

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A
Sent: 16 October 2013 20:46
To: arslist@ARSLIST.ORG
Subject: Re: CMDB - mobile phones - where?

**
Thank you Tommy and Sandra.

Sandra, so the federated data is stored in another system? Today, we store all 
mobile phone info in a home grown application. We are trying to do away with 
that app and move it to Remedy CMDB.
I think I may leverage the Computer System form and add the needed fields.

Thanks,
Marcelo



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra
Sent: Wednesday, October 16, 2013 11:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB - mobile phones - where?

**
We use the computer system class to store the device, adding Tier 2 
"Telecommunication" and federated data to store other information like phone 
number (original & changed), PIN, SIM, etc. instead of adding fields.

Thanks!

Sandra Hennigan
Remedy Developer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A
Sent: Wednesday, October 16, 2013 11:53 AM
To: arslist@ARSLIST.ORG
Subject: CMDB - mobile phones - where?

**
Looking to start tracking mobile phones in Remedy CMDB. I've looked at the CMDB 
data model but am unsure where mobile phones should be tracked. Ideally we 
would need a field to capture the phone number. To those of you who are 
tracking mobile phones, where are you doing it?

Thanks,
Marcelo


_ARSlist: "Where the Answers Are" and have been for 20 years_
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Re: CAUGHT EXCEPTION: UNABLE TO GET VALUE OF THE PROPERTY 'START'

[Hennigan, Sandra]

Clear your browser cache.

To clear the browser cache on IE, follow these steps:

Logout of Remedy.
Hit the F12 key.
When the Developer Tools open, click Cache on the menu (CTRL + R).
In the Cache menu, select "Clear browser cache . . ."
Click OK in the dialog.
Close the browser.
Open a new browser, log into Remedy.

Tips
Dedicate a browser to Remedy use.
Logout of the application and close the browser at the end of the day.
Routinely clear the browser cache.

Thank you,

Sandra Hennigan
Remedy Developer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Fazila Patel
Sent: Thursday, October 17, 2013 3:47 AM
To: arslist@ARSLIST.ORG
Subject: CAUGHT EXCEPTION: UNABLE TO GET VALUE OF THE PROPERTY 'START'

**
Hi

I receive the error below when I select Assigned to my Selected Groups on ITSM. 
 I am using Internet Explorer 9 and ITSM version 7.6.4.  Please assist.


[cid:image001.png@01CECB0B.C92A1460]
[Description: EOH CMYK small]

Fazila Patel
Remedy Administrator
EOH Managed Services PS

tel: +27 (10) 241 7107 | cell: +27 82 922 2322
fazila.pa...@eoh.co.za   |   
www.eoh.co.za






Consulting | Technology | Outsourcing






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<><>

Re: CMDB - mobile phones - where?

[Hennigan, Sandra]

And you can use a BES export to populate, update, reconcile and validate your 
wireless data.

Thank you,

Sandra Hennigan
Remedy Developer

From: Hennigan, Sandra
Sent: Thursday, October 17, 2013 7:36 AM
To: arslist@ARSLIST.ORG
Subject: RE: CMDB - mobile phones - where?

Our federated data is a custom form in Remedy.

Workflow adds a wireless record when a CI is added and the wireless record is 
updated as the CI is modified. When the CI is related to a user, the assignee 
is pushed to the wireless record; assignee is removed when the CI is un-related.

This allows for lots of data pertaining to the wireless item to be added, keeps 
you from adding new fields to the OOB forms and keeps non-CMDB data out of the 
CMDB. The wireless record is opened from a link on the CI record.

Thank you,

Sandra Hennigan
Remedy Developer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: Thursday, October 17, 2013 6:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB - mobile phones - where?

**
Hi,
BMC mapping recommendations are the following:

CI

Class

Product Categorization Tier 1

Product Categorization Tier 2

Product Categorization Tier 3

Other attributes to set

CI Type in BMC Remedy Asset Management

Cell phone

BMC.CORE:BMC_ComputerSystem

Hardware

Telecommunication

Cell phone

System > Computer System

Mobile user device

BMC.CORE:BMC_ComputerSystem

Hardware

Personal computer

PDA

PrimaryCapability = "Mobile User Device"

System > Computer System

Personal digital assistant (PDA)

BMC.CORE:BMC_ComputerSystem

Hardware

Processing unit

PDA

PrimaryCapability = "Mobile User Device"

System > Computer System


You can rename/re-use existing attributes for the information or create 
additional attributes - which is recommended as opposed to creating additional 
classes.



Kind Regards,

Carl Wilson

http://www.missingpiecessoftware.com/

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A
Sent: 16 October 2013 20:46
To: arslist@ARSLIST.ORG
Subject: Re: CMDB - mobile phones - where?

**
Thank you Tommy and Sandra.

Sandra, so the federated data is stored in another system? Today, we store all 
mobile phone info in a home grown application. We are trying to do away with 
that app and move it to Remedy CMDB.
I think I may leverage the Computer System form and add the needed fields.

Thanks,
Marcelo



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra
Sent: Wednesday, October 16, 2013 11:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB - mobile phones - where?

**
We use the computer system class to store the device, adding Tier 2 
"Telecommunication" and federated data to store other information like phone 
number (original & changed), PIN, SIM, etc. instead of adding fields.

Thanks!

Sandra Hennigan
Remedy Developer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A
Sent: Wednesday, October 16, 2013 11:53 AM
To: arslist@ARSLIST.ORG
Subject: CMDB - mobile phones - where?

**
Looking to start tracking mobile phones in Remedy CMDB. I've looked at the CMDB 
data model but am unsure where mobile phones should be tracked. Ideally we 
would need a field to capture the phone number. To those of you who are 
tracking mobile phones, where are you doing it?

Thanks,
Marcelo


_ARSlist: "Where the Answers Are" and have been for 20 years_
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Re: Template Assignment Flow

[Vyom Labs Support]

Hi,

 

You can try the following steps to achieve the requirement:

 

--Disable the OOTB filter : TMS:TAS:ActiveToPendingAssigned

--Change the Run-If qualification of TMS:TAS:ActiveToAssigned to
('DB.Status' = "Staged") AND ('TR.State' = "Active") AND ('TaskType' =
"Manual")

 

Hope this will help you.

--

Regards,

Prathamesh S.

 

Vyom Labs Pvt. Ltd.

BSM Solutions & Services || ITIL Consulting & Training

Email: [hidden email]
   || Web Site: www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs   ||
http://www.linkedin.com/company/vyom-labs

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Tuesday, October 15, 2013 11:58 PM
To: arslist@ARSLIST.ORG
Subject: Template Assignment Flow

 

** 

Hi All,

 

I have been experimenting with Tasks/Templates/Group Templates for a good
chunk of the day and have not been able to get the desired flow. Basically I
want to create a Work Order, use a Task Group Template and then once the
Status of the Work Order is set In-Progress, the tasks are assigned one at a
time in order without further human intervention.

 

I am doing this with Work Orders but should apply to the other applications.
I want to create 5 Task Templates and put them in a Task Group Template,
sequenced 1-5.  Each Task is for a different Assigned Group and the Assignee
is blank. Can't use the assignment engine to assign to a person.

 

What happens OOB: When the status of Work Order to In-Progress, the Status
of the first Task changes to Pending/Assignment and 2-5 are Staged. Then
someone has to set the Status to Assigned. Once the first Task is Closed,
the second becomes Pending/Assignment and someone has to assign that one
out. Same for tasks 3-5.

 

What I need to have happen:  When the status of Work Order to In-Progress,
the Status of the first Task changes to Assigned and 2-5 are Staged. Then
when the first Task is Closed, the second becomes Assigned. Same for tasks
3-5.

 

Is that possible? I would think so and I am just not getting what the guide
is saying.

 

ARS 7.6.04 SP3

ITSM 7.6.04 SP3

 

Thanks

Mark

 

 

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Remedy forms on Windows mobile device

[Bob Schickman]

I am trying to use Remedy on a mobile computer (Intermec cs40) running
Windows mobile 6.5 and IE 6.
Remedy forms will not open on this device.
My goal is to be able to scan barcode data in to my Remedy form.

If anyone has had any success doing this I would be interested in what 
hardware/software is being used.

Thank you for any information.

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Another strange mid-tier cache issue

[Richter, Howard (CEI - Atlanta)]

Morning, afternoon and evening all,

Last night we modified the Change console (to display a couple of more fields 
on the table) on our 7.6.4 system.

On two of our three mid-tiers (after flushing cache) the changes show up, on 
the third one not so much.

We have also stopped tomcat, cleared out the physical cache, restarted tomcat 
and then cleared cache again, with no luck.

Also we did try different browsers, users and clearing local cache.

All three mid-tiers, are on the same versions of everything.

Any Ideas?

hbr

[Description: Description: Description: Cox Enterprises, 
Inc]
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745
Cox Innovation Agent (CIA)
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Submit your idea today for a chance to earn a badge and be entered into a 
monthly drawing for a $10 gift card.
Submit your idea: http://innovation.coxenterprises.com/ideas
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<><><><>

Re: analyze your remedy's applications with ARSurf

[Support]

Our team is composed primary of two freelancers who have been working on Remedy
for 15 years.
We would be happy to have your opinion about our product.

> Il 16 ottobre 2013 alle 22.01 Joe D'Souza  ha scritto:
> 
> 
> For informational purposes, may we know who are the team members supporting
> this enterprise?
> 
> Cheers
> 
> Joe
> 
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Support ARSurf
> Sent: Wednesday, October 16, 2013 9:52 AM
> To: arslist@ARSLIST.ORG
> Subject: analyze your remedy's applications with ARSurf
> 
> Good morning,
> if you are interested there is a new tool able to help Remedy developers.
> For additional information click here  www.arsurf.it.
> Best regards,
> ARSurf Team
> 
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Re: Another strange mid-tier cache issue

[LJ LongWing]

is there any chance that your load balancer is doing any caching?


On Thu, Oct 17, 2013 at 6:29 AM, Richter, Howard (CEI - Atlanta) <
howard.rich...@coxinc.com> wrote:

> **
>
> Morning, afternoon and evening all,
>
> ** **
>
> Last night we modified the Change console (to display a couple of more
> fields on the table) on our 7.6.4 system. 
>
> ** **
>
> On two of our three mid-tiers (after flushing cache) the changes show up,
> on the third one not so much.
>
> ** **
>
> We have also stopped tomcat, cleared out the physical cache, restarted
> tomcat and then cleared cache again, with no luck.
>
> ** **
>
> Also we did try different browsers, users and clearing local cache.
>
> ** **
>
> All three mid-tiers, are on the same versions of everything.
>
> ** **
>
> Any Ideas?
>
> ** **
>
> hbr
>
> ** **
>
> [image: Description: Description: Description: Cox Enterprises, 
> Inc]
> 
>
> Howard Richter, Remedy Administrator
>
> 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524  
>
> Email = howard.rich...@coxinc.com
>
> Office = 678.645.4633, Cell = 404.226.2745
>
> *Cox Innovation Agent (CIA)*
>
> [image: Description: Description:
> http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][image:
> Description: Description:
> http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png][image:
> Description: Description:
> http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]
> 
>
> Submit your idea today for a chance to earn a badge and be entered into a
> monthly drawing for a $10 gift card.
> *Submit your idea:* 
> http://innovation.coxenterprises.com/*ideas*
> * *
> *View your badges:* http://innovation.coxenterprises.com/ideas/SitePages/*
> yourbadges.aspx*
> 
>
> ** **
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Another strange mid-tier cache issue

[Richter, Howard (CEI - Atlanta)]

Morning LJ,

Nope, its out of the load balancer for now (so my users are not affected).

Howard


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, October 17, 2013 8:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Another strange mid-tier cache issue

**
is there any chance that your load balancer is doing any caching?

On Thu, Oct 17, 2013 at 6:29 AM, Richter, Howard (CEI - Atlanta) 
mailto:howard.rich...@coxinc.com>> wrote:
**
Morning, afternoon and evening all,

Last night we modified the Change console (to display a couple of more fields 
on the table) on our 7.6.4 system.

On two of our three mid-tiers (after flushing cache) the changes show up, on 
the third one not so much.

We have also stopped tomcat, cleared out the physical cache, restarted tomcat 
and then cleared cache again, with no luck.

Also we did try different browsers, users and clearing local cache.

All three mid-tiers, are on the same versions of everything.

Any Ideas?

hbr


Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524  

Email = howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745
Cox Innovation Agent (CIA)

Submit your idea today for a chance to earn a badge and be entered into a 
monthly drawing for a $10 gift card.
Submit your idea: http://innovation.coxenterprises.com/ideas
View your badges: 
http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

 
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Re: Another strange mid-tier cache issue

[Karthik Nagaramu]

Hi,

Not sure if it is appropriate. Try removing the AR server from mid tier
configuration and add it again.
Also if you ar server is a server group make sure that all the ar server
has the code changes made.

Regards,
Karthik


On Thu, Oct 17, 2013 at 8:36 PM, Richter, Howard (CEI - Atlanta) <
howard.rich...@coxinc.com> wrote:

> **
>
> Morning LJ,
>
> ** **
>
> Nope, its out of the load balancer for now (so my users are not affected).
> 
>
> ** **
>
> Howard
>
> ** **
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
> *Sent:* Thursday, October 17, 2013 8:31 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: [arslist] Another strange mid-tier cache issue
>
> ** **
>
> ** 
>
> is there any chance that your load balancer is doing any caching?
>
> ** **
>
> On Thu, Oct 17, 2013 at 6:29 AM, Richter, Howard (CEI - Atlanta) <
> howard.rich...@coxinc.com> wrote:
>
> ** 
>
> Morning, afternoon and evening all,
>
>  
>
> Last night we modified the Change console (to display a couple of more
> fields on the table) on our 7.6.4 system. 
>
>  
>
> On two of our three mid-tiers (after flushing cache) the changes show up,
> on the third one not so much.
>
>  
>
> We have also stopped tomcat, cleared out the physical cache, restarted
> tomcat and then cleared cache again, with no luck.
>
>  
>
> Also we did try different browsers, users and clearing local cache.
>
>  
>
> All three mid-tiers, are on the same versions of everything.
>
>  
>
> Any Ideas?
>
>  
>
> hbr
>
>  
>
>  
>
> Howard Richter, Remedy Administrator 
>
> 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524  
> 
>
> Email = *howard.rich...@coxinc.com* 
>
> Office = *678.645.4633*, Cell = 
> *404.226.2745*
>
> *Cox Innovation Agent (CIA) *
>
>  
>
> Submit your idea today for a chance to earn a badge and be entered into a
> monthly drawing for a $10 gift card.
>
> *Submit your idea:* *http://innovation.coxenterprises.com/ideas** *
> *View your badges:* *http://innovation.coxenterprises.com/ideas/SitePages/
> yourbadges.aspx*
> 
>
>  
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
> 
>
> ** ** 
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
> 
>   _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Another strange mid-tier cache issue

[LJ LongWing]

if you have cleared the cache, and then the cache is rebuilding, but not
having the changes in question, then the source that the mid-tier is using
doesn't have the changes eitherI assume there are multiple Remedy
serversand Mid-Tier is pointing to the LB name for them...so there is
no real way to tell which Remedy server Mid-Tier is getting its cache
frombut it sounds like a suspect AR Serverbut that's just a guess.


On Thu, Oct 17, 2013 at 6:36 AM, Richter, Howard (CEI - Atlanta) <
howard.rich...@coxinc.com> wrote:

> **
>
> Morning LJ,
>
> ** **
>
> Nope, its out of the load balancer for now (so my users are not affected).
> 
>
> ** **
>
> Howard
>
> ** **
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
> *Sent:* Thursday, October 17, 2013 8:31 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: [arslist] Another strange mid-tier cache issue
>
> ** **
>
> ** 
>
> is there any chance that your load balancer is doing any caching?
>
> ** **
>
> On Thu, Oct 17, 2013 at 6:29 AM, Richter, Howard (CEI - Atlanta) <
> howard.rich...@coxinc.com> wrote:
>
> ** 
>
> Morning, afternoon and evening all,
>
>  
>
> Last night we modified the Change console (to display a couple of more
> fields on the table) on our 7.6.4 system. 
>
>  
>
> On two of our three mid-tiers (after flushing cache) the changes show up,
> on the third one not so much.
>
>  
>
> We have also stopped tomcat, cleared out the physical cache, restarted
> tomcat and then cleared cache again, with no luck.
>
>  
>
> Also we did try different browsers, users and clearing local cache.
>
>  
>
> All three mid-tiers, are on the same versions of everything.
>
>  
>
> Any Ideas?
>
>  
>
> hbr
>
>  
>
>  
>
> Howard Richter, Remedy Administrator 
>
> 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524  
> 
>
> Email = *howard.rich...@coxinc.com* 
>
> Office = *678.645.4633*, Cell = 
> *404.226.2745*
>
> *Cox Innovation Agent (CIA) *
>
>  
>
> Submit your idea today for a chance to earn a badge and be entered into a
> monthly drawing for a $10 gift card.
>
> *Submit your idea:* *http://innovation.coxenterprises.com/ideas** *
> *View your badges:* *http://innovation.coxenterprises.com/ideas/SitePages/
> yourbadges.aspx*
> 
>
>  
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
> 
>
> ** ** 
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
> 
>   _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Another strange mid-tier cache issue

[Richter, Howard (CEI - Atlanta)]

LJ,

Its an idea worth looking into.

Thanks.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, October 17, 2013 8:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Another strange mid-tier cache issue

**
if you have cleared the cache, and then the cache is rebuilding, but not having 
the changes in question, then the source that the mid-tier is using doesn't 
have the changes eitherI assume there are multiple Remedy serversand 
Mid-Tier is pointing to the LB name for them...so there is no real way to tell 
which Remedy server Mid-Tier is getting its cache frombut it sounds like a 
suspect AR Serverbut that's just a guess.

On Thu, Oct 17, 2013 at 6:36 AM, Richter, Howard (CEI - Atlanta) 
mailto:howard.rich...@coxinc.com>> wrote:
**
Morning LJ,

Nope, its out of the load balancer for now (so my users are not affected).

Howard


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ 
LongWing
Sent: Thursday, October 17, 2013 8:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Another strange mid-tier cache issue

**
is there any chance that your load balancer is doing any caching?

On Thu, Oct 17, 2013 at 6:29 AM, Richter, Howard (CEI - Atlanta) 
mailto:howard.rich...@coxinc.com>> wrote:
**
Morning, afternoon and evening all,

Last night we modified the Change console (to display a couple of more fields 
on the table) on our 7.6.4 system.

On two of our three mid-tiers (after flushing cache) the changes show up, on 
the third one not so much.

We have also stopped tomcat, cleared out the physical cache, restarted tomcat 
and then cleared cache again, with no luck.

Also we did try different browsers, users and clearing local cache.

All three mid-tiers, are on the same versions of everything.

Any Ideas?

hbr

Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524  

Email = howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745
Cox Innovation Agent (CIA)
Submit your idea today for a chance to earn a badge and be entered into a 
monthly drawing for a $10 gift card.

Submit your idea: http://innovation.coxenterprises.com/ideas
View your badges: 
http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

 
_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: analyze your remedy's applications with ARSurf

[arslist]

Went to the web site and there is no information I can find about who is behind 
it, i.e. names, what version or versions are supported etc.

My opinion so far is that I will not download the product since I can’t verify 
the source or that it will work with the version of ARSystem I have.

 

I also can’t see form the visible information what the advantage is over the 
Developer Studio?

 

Looking at the whois it might be people from Devoteam:


*Gatti Giorgio 

 


Business analyst & Software Engineer presso Devoteam

Confirmation or denial would be of interest.

 

Thanks Daniel

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Support
Sent: October 17, 2013 8:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: analyze your remedy's applications with ARSurf

 

** 

Our team is composed primary of two freelancers who have been working on Remedy 
for 15 years. 

We would be happy to have your opinion about our product.  


> Il 16 ottobre 2013 alle 22.01 Joe D'Souza   > ha scritto: 
>  
>  
> For informational purposes, may we know who are the team members supporting 
> this enterprise? 
>  
> Cheers 
>  
> Joe 
>  
>  
>  
> -Original Message- 
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Support ARSurf 
> Sent: Wednesday, October 16, 2013 9:52 AM 
> To: arslist@ARSLIST.ORG   
> Subject: analyze your remedy's applications with ARSurf 
>  
> Good morning, 
> if you are interested there is a new tool able to help Remedy developers.  
> For additional information click here  www.arsurf.it  . 
> Best regards, 
> ARSurf Team 
>  
> ___
>  
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
>   
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Re: CAUGHT EXCEPTION: UNABLE TO GET VALUE OF THE PROPERTY 'START'

[Pargeter, Christie :CO IS]

We have had this before and found that it only happens to people with
the Administrator security group.  If clearing the browser cache doesn't
fix it then you have to flush the midtier cache.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra
Sent: Thursday, October 17, 2013 4:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: CAUGHT EXCEPTION: UNABLE TO GET VALUE OF THE PROPERTY
'START'

 

** 

Clear your browser cache.

 

To clear the browser cache on IE, follow these steps: 

 

Logout of Remedy. 

Hit the F12 key. 

When the Developer Tools open, click Cache on the menu (CTRL + R). 

In the Cache menu, select "Clear browser cache . . ." 

Click OK in the dialog. 

Close the browser. 

Open a new browser, log into Remedy. 

 

Tips 

Dedicate a browser to Remedy use. 

Logout of the application and close the browser at the end of the day. 

Routinely clear the browser cache.

 

Thank you,

 

Sandra Hennigan

Remedy Developer

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Fazila Patel
Sent: Thursday, October 17, 2013 3:47 AM
To: arslist@ARSLIST.ORG
Subject: CAUGHT EXCEPTION: UNABLE TO GET VALUE OF THE PROPERTY 'START'

 

** 

Hi

 

I receive the error below when I select Assigned to my Selected Groups
on ITSM.  I am using Internet Explorer 9 and ITSM version 7.6.4.  Please
assist.

 

 

 

 

Fazila Patel

Remedy Administrator

EOH Managed Services PS

 

tel: +27 (10) 241 7107 | cell: +27 82 922 2322

fazila.pa...@eoh.co.za |   
www.eoh.co.za  

 

 

 

Consulting | Technology | Outsourcing

 

 

 

 



This e-mail transmission contains confidential information, which is the
property of EOH Holdings Limited and its subsidiaries ("EOH"). No
person, other than the recipient (so indicated by the sender) may use or
disclose the contents of this message, links or attachments hereto, to
any person whatsoever. Unauthorised disclosure and/or use may result in
civil and criminal liability. Any views expressed in this message are
those of the individual sender, except where the message states
otherwise and the sender is authorised to state them to be the views of
any such entity. The disclaimer forms part of the content of this e-mail
in terms of section 11 of the Electronic Communications and Transactions
Act, 25 of 2002. Refer to EOH Disclaimer
  



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<><>

Re: MT flush

[Pargeter, Christie :CO IS]

I have left my Dev & QA MT Config passwords the out of the box ones.
But changed the password on prod.  That helps me realize what server I
am on.



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A
Sent: Wednesday, October 16, 2013 4:52 PM
To: arslist@ARSLIST.ORG
Subject: OT: MT flush

 

Don't you hate it when you accidentally flush the MT cache in PROD
instead of DEV? ...Oops

 

 

 

 

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Re: EXT :Re: Filter Assigned Group Menu by Contact Compay

[Kalicki, Brian J (IS)]

Joe,

None of our service desk agents have unrestricted access.  For those that 
support multiple tenants, they have access to just those companies, but the 
issue lies in the fact that the Assigned Support Group menu does not qualify 
against who the Customer's Company is, the qualification on the menu is just 
'Status'="Enabled", since they have access to multiple tenants, the menu 
selection will show all the support groups they are authorized to see, 
irrespective of what company the Customer's Company is.

--Brian



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Wednesday, October 16, 2013 10:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXT :Re: Filter Assigned Group Menu by Contact Compay

**
Can't you do that simply by removing Unrestricted Access and granting access to 
only the companies that the agents should see with restricted access?

Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kalicki, Brian J (IS)
Sent: Wednesday, October 16, 2013 4:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXT :Re: Filter Assigned Group Menu by Contact Compay

Our Service Desk supports multiple tenants within Remedy. For example, we have 
Company A, B and C.   Service Desk Agent 1 supports Company A and C, while 
Service Desk Agent 2 supports Company A, B and C.In relation to just 
Incidents (for this example), out of the box, if you have access to multiple 
tenants(companies), the Assigned Group menu gives you all the companies you 
have access to, therefor, you are able to create an Incident ticket for 
Customer in Company A and assign the ticket to a support group in Company B.

We have workflow today that checks the Assigned Support Company against the 
Contact Company, which is checked on Submit and Modify. What I am driving 
to is making it cleaner and have Remedy display the relevant information for 
the current Contact Company.  With that, taking the example above, when Service 
Desk Agent 1 creates an Incident ticket for Customer in Company A, the support 
group menu will only show support groups for Company A, it shouldn't show 
support groups for Company C.



Brian Kalicki
Remedy AR System Administrator
Northrop Grumman Information Systems
IT Systems and Solutions



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Wednesday, October 16, 2013 2:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXT :Re: Filter Assigned Group Menu by Contact Compay

**
No if you have a search menu and want to include that field in the search menu 
qualification, it has to be a data field.

What really is your business requirement that you need a functionality such as 
this?

Joe

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kalicki, Brian J (IS)
Sent: Wednesday, October 16, 2013 10:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXT :Re: Filter Assigned Group Menu by Contact Compay

Joe,

Thank you for some input, unfortunately, I can't include a display only field 
in the menu qualification for the Assigned Group menu correct?  Last time I 
tried this for a different effort, it didn't work.

--Brian



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Wednesday, October 16, 2013 1:45 AM
To: arslist@ARSLIST.ORG
Subject: EXT :Re: Filter Assigned Group Menu by Contact Compay

**

If I have understood you right, you do not want the value saved to the DB and 
hence cleared after the transaction. Why not have that field as a Display Only 
field?



Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kalicki, Brian J (IS)
Sent: Tuesday, October 15, 2013 6:55 PM
To: arslist@ARSLIST.ORG
Subject: Filter Assigned Group Menu by Contact Compay

Good evening List,

I am finally getting around to taking a look at our current customizations 
surrounding "multi-tenancy".  In our case, we have a leveraged service desk 
model, where an individual at the call center has access to multiple tenants.  
So far, we have done a pretty good job of creating workflow (only for Incidents 
at this time)  to not allow an individual with access to multiple tenants to 
"cross company boundaries", primary example is Assigned Group; currently, on 
submit or modify, workflow checks Contact Company against Assigned Support 
Company, if they match, Ok, if not, error.

This particular workflow is causing other issues, so I have decided to look 
into the possibility of filtering the Assigned Group menu for support groups 
related to the selected Contact Company.   Here is what I have done so fa

Re: Another strange mid-tier cache issue (resolved)

[Richter, Howard (CEI - Atlanta)]

All,

Our team came up with the same conclusion that LJ did.

So here is what they did to fix it.


1.  Confirm that the changes did not get to the arserver that the  midtier is 
talking to:

Logged directly to server with user tool Opened console via object list Did not 
see change Confirms that changes did not get to server Ran arsignal -r 




Wait



2.  Login via user again and confirm changes are there Once confirmed, go to 
affected midtier and do hard delete of midtier cache


3.  Confirm changes appear on the affected midtier

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, October 17, 2013 8:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Another strange mid-tier cache issue

**
if you have cleared the cache, and then the cache is rebuilding, but not having 
the changes in question, then the source that the mid-tier is using doesn't 
have the changes eitherI assume there are multiple Remedy serversand 
Mid-Tier is pointing to the LB name for them...so there is no real way to tell 
which Remedy server Mid-Tier is getting its cache frombut it sounds like a 
suspect AR Serverbut that's just a guess.

On Thu, Oct 17, 2013 at 6:36 AM, Richter, Howard (CEI - Atlanta) 
mailto:howard.rich...@coxinc.com>> wrote:
**
Morning LJ,

Nope, its out of the load balancer for now (so my users are not affected).

Howard


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ 
LongWing
Sent: Thursday, October 17, 2013 8:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Another strange mid-tier cache issue

**
is there any chance that your load balancer is doing any caching?

On Thu, Oct 17, 2013 at 6:29 AM, Richter, Howard (CEI - Atlanta) 
mailto:howard.rich...@coxinc.com>> wrote:
**
Morning, afternoon and evening all,

Last night we modified the Change console (to display a couple of more fields 
on the table) on our 7.6.4 system.

On two of our three mid-tiers (after flushing cache) the changes show up, on 
the third one not so much.

We have also stopped tomcat, cleared out the physical cache, restarted tomcat 
and then cleared cache again, with no luck.

Also we did try different browsers, users and clearing local cache.

All three mid-tiers, are on the same versions of everything.

Any Ideas?

hbr

Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524  

Email = howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745
Cox Innovation Agent (CIA)
Submit your idea today for a chance to earn a badge and be entered into a 
monthly drawing for a $10 gift card.

Submit your idea: http://innovation.coxenterprises.com/ideas
View your badges: 
http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

 
_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Help button in ITSM 8.1 not working

[Rüdiger Tams]

Hi,
install the web help on the web server (mid tier) not on ar server (if it is 
not the same)
or - just extract it and copy the help files to the web server.
But with this you need to configure the form where the installation place of 
the help files is stored manually...
 
have fun!

Regards
Rüdiger


>
>Von: laurent matheo 
>An: arslist@ARSLIST.ORG 
>Gesendet: 9:18 Donnerstag, 17.Oktober 2013
>Betreff: Re: Help button in ITSM 8.1 not working
>
>
>
>** 
>Hi :)
>
>
>In the one I mentioned (« BMCRemedyITSMSuite8.1.00.help.zip »), you should 
>have the installer here for « service desk » for example:
>« /servicedesk/incident/help/"
>Setup.exe
>
>
>You have several installers in fact, per module for ITSM (asset, change, rkm, 
>servicedesk).
>
>
>
>
>Laurent.
>
>
>De : Joe D'Souza 
>Société : Shyle Networks
>Répondre à : 
>Date : jeudi 17 octobre 2013 05:56
>À : 
>Objet : Re: Help button in ITSM 8.1 not working 
>
>
>
>** 
>There has to be as setup file (a bat file on windows if I remember correctly).
> 
>Joe
> 
>
>
>
>From:Action Request System discussion list(ARSList) 
>[mailto:arslist@ARSLIST.ORG] On Behalf Of Sagar Valse
>Sent: Wednesday, October 16, 2013 4:08 AM
>To: arslist@ARSLIST.ORG
>Subject: Re: Help button in ITSM 8.1 not working
> 
>** 
>Hello Laurent,
>Yes i had found 2 folder there 1 was online documentation and other was 
>offline documentation.
>I have downloaded the offline documentation zip but i dont see a installer in 
>the downloaded zip.
>I see a localhelp folder inside the docs.My question is how do i make the help 
>button work.
>
>
>Thanks and Regards,
>Sagar
> 
>On Wed, Oct 16, 2013 at 1:17 PM, laurent matheo  wrote:
>** 
>The help file should be on EPD « BMCRemedyITSMSuite8.1.00.help.zip » for ITSM.
>You can find it on EPD, search for « BMC Remedy IT Service Management », then 
>select the 8.1 version, then for example « Remedy Asset Management Application 
>8.1.00 » and you’ll see « Help System – BMC remedy…… ».
> 
> 
>Laurent.
> 
>De : Joe D'Souza 
>Société : Shyle Networks
>Répondre à : 
>Date : mercredi 16 octobre 2013 09:38
>À : 
>Objet : Re: Help button in ITSM 8.1 not working
> 
>** 
>I haven’t worked with ITSM 8.x as yet but yes there were separate installers 
>available for ITSM help right from ITSM 5.x. I’m guessing they have continued 
>it that way..
> 
>Joe
> 
>
>
>
>From:Action Request System discussion list(ARSList) 
>[mailto:arslist@ARSLIST.ORG] On Behalf Of Sagar Valse
>Sent: Wednesday, October 16, 2013 3:36 AM
>To: arslist@ARSLIST.ORG
>Subject: Help button in ITSM 8.1 not working
> 
>** 
>Hello All,
>Is anyone aware if there is any installer available for ITSM 8.1 
>help.Currently the help button is not working and i was getting error
> 
> Help has not been installed. For information about installing help, see 
>the ITSM Installation Guide. (ARERR 45120) 
>I have searched EPD but wasn't able to find installer.
>Thanks and Regards,
>Sagar 
>_ARSlist: "Where the Answers Are" and have been for 20 years_ 
>_ARSlist: "Where the Answers Are" and have been for 20 years_ 
> 
>_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where 
>the Answers Are" and have been for 20 years_ 
>_ARSlist: "Where the Answers Are" and have been for 20 years_
>
>

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Several Sr. Remedy Architect / Developers and a Sr. Project Manager are available.

[Stanley Feinstein]

Hi,

 

I have several very good Sr. Remedy Architects / Developers available as
well as a Sr. Project Manager, and I'm wondering if anyone is looking for
good people.  They have Secret and TS clearances and live around the
country: the Washington DC area, Pittsburgh, St. Louis, Omaha, Phoenix and
San Diego.  They have experience on government projects as well as
commercial projects, internal systems as well as the Cloud.

 

If you need someone and would like to learn more or have any questions,
please give me a call at (w) 310-230-1722 or (c) 310-428-5748.

 

Thanks.

 

Stan Feinstein

Project Remedies Inc.

w. 310-230-1722

c. 310-428-5748.


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Re: Remedy forms on Windows mobile device

[vaibhav wadekar]

Hi Bob,

Take a look at below article

https://communities.bmc.com/community/bmcdn/bmc_it_service_support/mobility/blog/2013/10/07/the-pulse-going-mobile-to-keep-up

I believe you would like to scan the bar code data right?

Regards,
Vaibhav


On Thu, Oct 17, 2013 at 5:24 AM, Bob Schickman <
robert.schick...@compass-usa.com> wrote:

> I am trying to use Remedy on a mobile computer (Intermec cs40) running
> Windows mobile 6.5 and IE 6.
> Remedy forms will not open on this device.
> My goal is to be able to scan barcode data in to my Remedy form.
>
> If anyone has had any success doing this I would be interested in what
> hardware/software is being used.
>
> Thank you for any information.
>
>
> ___
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> "Where the Answers Are, and have been for 20 years"
>

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Upgrading AR System 7.1 to 8.1

[Rick Cook]

We have some AR System 7.1 servers (all custom forms, no ITSM) that we want to 
upgrade to 8.1.  We currently are using only the UT as the client, but will be 
adding a mid-tier server as at least a potential front-end, since after 8.1, 
it's entirely possible that APIs/DLLs might change and cause the client to be 
unusable even for custom forms.

What we're looking for and not finding is the upgrade path for AR System.  Can 
we go straight to 8.1 in one shot, or do we need to stop first at an 
intermediate version?  I would suspect that it's recommended to stop at 7.6.x 
to add the proper overlay status to the forms, but if they'll never be upgraded 
by BMC, I fail to see the requirement of that.

Rick Cook
Sr. Remedy ITSM Architect
TeleCommunication Systems Inc.

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Re: Upgrading AR System 7.1 to 8.1

[LJ LongWing]

Rick,
I know you can go from 7.5 directly to 8.1and from 7.1 to 7.5 of
coursebut I can't pull anything off the top of my head that would
prevent an upgrade directly from 7.1 to 8.1...so my recommendation would be
to try it and see :)

Regarding the move to 'Custom'...absolutely no need to stop at 7.6.04 to do
that...just move all of your objects to Custom when you get to 8.1.


On Thu, Oct 17, 2013 at 11:57 AM, Rick Cook  wrote:

> We have some AR System 7.1 servers (all custom forms, no ITSM) that we
> want to upgrade to 8.1.  We currently are using only the UT as the client,
> but will be adding a mid-tier server as at least a potential front-end,
> since after 8.1, it's entirely possible that APIs/DLLs might change and
> cause the client to be unusable even for custom forms.
>
> What we're looking for and not finding is the upgrade path for AR System.
>  Can we go straight to 8.1 in one shot, or do we need to stop first at an
> intermediate version?  I would suspect that it's recommended to stop at
> 7.6.x to add the proper overlay status to the forms, but if they'll never
> be upgraded by BMC, I fail to see the requirement of that.
>
> Rick Cook
> Sr. Remedy ITSM Architect
> TeleCommunication Systems Inc.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: Upgrading AR System 7.1 to 8.1

[Misi Mladoniczky]

Hi,

I would install a new 8.1 server and then user RRR|Chive to migrate all your
data over. This will reduce the cut-over time to an hours or so.

If you are completely custom, and have very few, and well documented, changed
to the core forms such as User or Group, you can skip the best practice
conversion thing.

In any event, I would just do it in 8.1 manually. Mark your objects and
right-click -> convert to Custom. Then do the overlays manually on BMC objects
you might have changed.

I have done the above myself a couple of times, and I know many sites have
done so. I have a client of mine doing exactly this right now. They are going
from 7.5 though, but they still chose to installed a clean 8.1 server.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> We have some AR System 7.1 servers (all custom forms, no ITSM) that we want to
> upgrade to 8.1.  We currently are using only the UT as the client, but will be
> adding a mid-tier server as at least a potential front-end, since after 8.1,
> it's entirely possible that APIs/DLLs might change and cause the client to be
> unusable even for custom forms.
>
> What we're looking for and not finding is the upgrade path for AR System.  Can
> we go straight to 8.1 in one shot, or do we need to stop first at an
> intermediate version?  I would suspect that it's recommended to stop at 7.6.x
> to add the proper overlay status to the forms, but if they'll never be
> upgraded by BMC, I fail to see the requirement of that.
>
> Rick Cook
> Sr. Remedy ITSM Architect
> TeleCommunication Systems Inc.
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: Upgrading AR System 7.1 to 8.1

[pritch]

I would test the upgrade in a dev environment before worrying about extra 
hardware, db's, etc

- Original Message -
From: "Misi Mladoniczky" 
To: arslist@ARSLIST.ORG
Sent: Thursday, October 17, 2013 2:07:55 PM
Subject: Re: Upgrading AR System 7.1 to 8.1

Hi,

I would install a new 8.1 server and then user RRR|Chive to migrate all your
data over. This will reduce the cut-over time to an hours or so.

If you are completely custom, and have very few, and well documented, changed
to the core forms such as User or Group, you can skip the best practice
conversion thing.

In any event, I would just do it in 8.1 manually. Mark your objects and
right-click -> convert to Custom. Then do the overlays manually on BMC objects
you might have changed.

I have done the above myself a couple of times, and I know many sites have
done so. I have a client of mine doing exactly this right now. They are going
from 7.5 though, but they still chose to installed a clean 8.1 server.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> We have some AR System 7.1 servers (all custom forms, no ITSM) that we want to
> upgrade to 8.1.  We currently are using only the UT as the client, but will be
> adding a mid-tier server as at least a potential front-end, since after 8.1,
> it's entirely possible that APIs/DLLs might change and cause the client to be
> unusable even for custom forms.
>
> What we're looking for and not finding is the upgrade path for AR System.  Can
> we go straight to 8.1 in one shot, or do we need to stop first at an
> intermediate version?  I would suspect that it's recommended to stop at 7.6.x
> to add the proper overlay status to the forms, but if they'll never be
> upgraded by BMC, I fail to see the requirement of that.
>
> Rick Cook
> Sr. Remedy ITSM Architect
> TeleCommunication Systems Inc.
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: Upgrading AR System 7.1 to 8.1

[Misi Mladoniczky]

Hi,

If you installed a brand new 7.1 on brand new hardware, I suspect that the
hardware is ready for retirement as well...

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> I would test the upgrade in a dev environment before worrying about extra
> hardware, db's, etc
>
> - Original Message -
> From: "Misi Mladoniczky" 
> To: arslist@ARSLIST.ORG
> Sent: Thursday, October 17, 2013 2:07:55 PM
> Subject: Re: Upgrading AR System 7.1 to 8.1
>
> Hi,
>
> I would install a new 8.1 server and then user RRR|Chive to migrate all your
> data over. This will reduce the cut-over time to an hours or so.
>
> If you are completely custom, and have very few, and well documented, changed
> to the core forms such as User or Group, you can skip the best practice
> conversion thing.
>
> In any event, I would just do it in 8.1 manually. Mark your objects and
> right-click -> convert to Custom. Then do the overlays manually on BMC objects
> you might have changed.
>
> I have done the above myself a couple of times, and I know many sites have
> done so. I have a client of mine doing exactly this right now. They are going
> from 7.5 though, but they still chose to installed a clean 8.1 server.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12/13):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> We have some AR System 7.1 servers (all custom forms, no ITSM) that we want
>> to
>> upgrade to 8.1.  We currently are using only the UT as the client, but will
>> be
>> adding a mid-tier server as at least a potential front-end, since after 8.1,
>> it's entirely possible that APIs/DLLs might change and cause the client to
>> be
>> unusable even for custom forms.
>>
>> What we're looking for and not finding is the upgrade path for AR System.
>> Can
>> we go straight to 8.1 in one shot, or do we need to stop first at an
>> intermediate version?  I would suspect that it's recommended to stop at
>> 7.6.x
>> to add the proper overlay status to the forms, but if they'll never be
>> upgraded by BMC, I fail to see the requirement of that.
>>
>> Rick Cook
>> Sr. Remedy ITSM Architect
>> TeleCommunication Systems Inc.
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: Upgrading AR System 7.1 to 8.1

[pritch]

I know of an installation (currently v6.3 - originally v4.5) that's been 
running on the same hardware since 2002 - works fine - lasts a long time.  Of 
course from what I've heard about 8.x it is prudent to review the hardware 
configuration to make sure there is enough horsepower.

- Original Message -
From: "Misi Mladoniczky" 
To: arslist@ARSLIST.ORG
Sent: Thursday, October 17, 2013 2:37:19 PM
Subject: Re: Upgrading AR System 7.1 to 8.1

Hi,

If you installed a brand new 7.1 on brand new hardware, I suspect that the
hardware is ready for retirement as well...

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> I would test the upgrade in a dev environment before worrying about extra
> hardware, db's, etc
>
> - Original Message -
> From: "Misi Mladoniczky" 
> To: arslist@ARSLIST.ORG
> Sent: Thursday, October 17, 2013 2:07:55 PM
> Subject: Re: Upgrading AR System 7.1 to 8.1
>
> Hi,
>
> I would install a new 8.1 server and then user RRR|Chive to migrate all your
> data over. This will reduce the cut-over time to an hours or so.
>
> If you are completely custom, and have very few, and well documented, changed
> to the core forms such as User or Group, you can skip the best practice
> conversion thing.
>
> In any event, I would just do it in 8.1 manually. Mark your objects and
> right-click -> convert to Custom. Then do the overlays manually on BMC objects
> you might have changed.
>
> I have done the above myself a couple of times, and I know many sites have
> done so. I have a client of mine doing exactly this right now. They are going
> from 7.5 though, but they still chose to installed a clean 8.1 server.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12/13):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> We have some AR System 7.1 servers (all custom forms, no ITSM) that we want
>> to
>> upgrade to 8.1.  We currently are using only the UT as the client, but will
>> be
>> adding a mid-tier server as at least a potential front-end, since after 8.1,
>> it's entirely possible that APIs/DLLs might change and cause the client to
>> be
>> unusable even for custom forms.
>>
>> What we're looking for and not finding is the upgrade path for AR System.
>> Can
>> we go straight to 8.1 in one shot, or do we need to stop first at an
>> intermediate version?  I would suspect that it's recommended to stop at
>> 7.6.x
>> to add the proper overlay status to the forms, but if they'll never be
>> upgraded by BMC, I fail to see the requirement of that.
>>
>> Rick Cook
>> Sr. Remedy ITSM Architect
>> TeleCommunication Systems Inc.
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: CAUGHT EXCEPTION: UNABLE TO GET VALUE OF THE PROPERTY 'START'

[Jason Miller]

Or  CTRL+Shift+Delete will bring up the clear 
in IE, Firefox and Chrome.

For IE: CTRL+Shift+Delete then ALT+D
For Firefox: CTRL+Shift+Delete then Enter
For Chrome: CTRL+Shift+Delete then Enter

Jason



On Thu, Oct 17, 2013 at 4:37 AM, Hennigan, Sandra  wrote:

> **
>
> Clear your browser cache.
>
> ** **
>
> To clear the browser cache on IE, follow these steps: 
>
> ** **
>
> Logout of Remedy. 
>
> Hit the F12 key. 
>
> When the Developer Tools open, click Cache on the menu (CTRL + R). 
>
> In the Cache menu, select “Clear browser cache . . .” 
>
> Click OK in the dialog. 
>
> Close the browser. 
>
> Open a new browser, log into Remedy. 
>
> ** **
>
> Tips 
>
> Dedicate a browser to Remedy use. 
>
> Logout of the application and close the browser at the end of the day. ***
> *
>
> Routinely clear the browser cache.
>
> ** **
>
> Thank you,
>
> ** **
>
> Sandra Hennigan
>
> Remedy Developer
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Fazila Patel
> *Sent:* Thursday, October 17, 2013 3:47 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* CAUGHT EXCEPTION: UNABLE TO GET VALUE OF THE PROPERTY 'START'**
> **
>
> ** **
>
> ** 
>
> Hi
>
> ** **
>
> I receive the error below when I select Assigned to my Selected Groups on
> ITSM.  I am using Internet Explorer 9 and ITSM version 7.6.4.  Please
> assist.
>
> ** **
>
> ** **
>
> 
>
> [image: Description: EOH CMYK small]
>
> Fazila Patel
>
> Remedy Administrator
>
> EOH Managed Services PS
>
> ** **
>
> *tel:* +27 (10) 241 7107 | *cell:* +27 82 922 2322
>
> fazila.pa...@eoh.co.za|   www.eoh.co.za
>
> * *
>
>  
>
> ** **
>
> *Consulting | Technology | Outsourcing*
>
> * *
>
> ** **
>
> ** **
>
> ** **
>  --
>
> This e-mail transmission contains confidential information, which is the
> property of EOH Holdings Limited and its subsidiaries (“EOH”). No person,
> other than the recipient (so indicated by the sender) may use or disclose
> the contents of this message, links or attachments hereto, to any person
> whatsoever. Unauthorised disclosure and/or use may result in civil and
> criminal liability. Any views expressed in this message are those of the
> individual sender, except where the message states otherwise and the sender
> is authorised to state them to be the views of any such entity. The
> disclaimer forms part of the content of this e-mail in terms of section 11
> of the Electronic Communications and Transactions Act, 25 of 2002. Refer to 
> EOH
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>  --
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Backpay for Federal Contractors

[Deepak Pathak]

Please sign this petition if you agree to provide back pay to Federal
contractors that did not get paid due to no fault of theirs or had to use
up all of thier PTO's 

https://petitions.whitehouse.gov/petition/ensure-back-pay-federal-contractors/TfJ9bg0s


Thanks,

- Deepak

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Re: Backpay for Federal Contractors

[Tauf Chowdhury]

Please sign this as it affects a subset of our Remedy community as well. 

Sent from my iPhone

> On Oct 17, 2013, at 3:56 PM, Deepak Pathak  wrote:
> 
> **
> Please sign this petition if you agree to provide back pay to Federal 
> contractors that did not get paid due to no fault of theirs or had to use up 
> all of thier PTO's 
>  
> https://petitions.whitehouse.gov/petition/ensure-back-pay-federal-contractors/TfJ9bg0s
>  
>  
> Thanks,
>  
> - Deepak
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Backpay for Federal Contractors

[richard....@bwc.state.oh.us]

Sounds like one of the downsides of being a contractor….:)



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Thursday, October 17, 2013 4:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Backpay for Federal Contractors

**
Please sign this as it affects a subset of our Remedy community as well.

Sent from my iPhone

On Oct 17, 2013, at 3:56 PM, Deepak Pathak 
mailto:dpathak1...@gmail.com>> wrote:
**
Please sign this petition if you agree to provide back pay to Federal 
contractors that did not get paid due to no fault of theirs or had to use up 
all of thier PTO's 

https://petitions.whitehouse.gov/petition/ensure-back-pay-federal-contractors/TfJ9bg0s


Thanks,

- Deepak
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.

___
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"Where the Answers Are, and have been for 20 years"

Re: Backpay for Federal Contractors

[pritch]

I don't even think that the govt employees should receive backpay - Kind of 
makes the last 16 days a joke.

- Original Message -
From: "richard@bwc.state.oh.us" 
To: arslist@ARSLIST.ORG
Sent: Thursday, October 17, 2013 4:21:16 PM
Subject: Re: Backpay for Federal Contractors

** 


  

Sounds like one of the downsides of being a contractor….:) 

  

  

  


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury 
Sent: Thursday, October 17, 2013 4:04 PM 
To: arslist@ARSLIST.ORG 
Subject: Re: Backpay for Federal Contractors 

  

** 


Please sign this as it affects a subset of our Remedy community as well.  

Sent from my iPhone 



On Oct 17, 2013, at 3:56 PM, Deepak Pathak < dpathak1...@gmail.com > wrote: 




** 



Please sign this petition if you agree to provide back pay to Federal 
contractors that did not get paid due to no fault of theirs or had to use up 
all of thier PTO's  


  


https://petitions.whitehouse.gov/petition/ensure-back-pay-federal-contractors/TfJ9bg0s
 


  


  


Thanks, 


  


- Deepak 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ Portions of this 
message may be confidential under an exemption to Ohio's public records law or 
under a legal privilege. If you have received this message in error or due to 
an unauthorized transmission or interception, please delete all copies from 
your system without disclosing, copying, or transmitting this message. 
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
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"Where the Answers Are, and have been for 20 years"

Re: Backpay for Federal Contractors

[LJ LongWing]

Ok...lets stop this thread right there.  This isn't a political forum, and
we shouldn't be discussing the topic here, it could get ugly REALLY
fast...so please...everyone that has an opinion (of which I'm one of
them)...lets just not rise to the bait, and go somewhere political to
discuss this subject...but let's not do it here, on this list.


On Thu, Oct 17, 2013 at 2:23 PM, pritch  wrote:

> I don't even think that the govt employees should receive backpay - Kind
> of makes the last 16 days a joke.
>
> - Original Message -
> From: "richard@bwc.state.oh.us" 
> To: arslist@ARSLIST.ORG
> Sent: Thursday, October 17, 2013 4:21:16 PM
> Subject: Re: Backpay for Federal Contractors
>
> **
>
>
>
>
> Sounds like one of the downsides of being a contractor….:)
>
>
>
>
>
>
>
>
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
> Sent: Thursday, October 17, 2013 4:04 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Backpay for Federal Contractors
>
>
>
> **
>
>
> Please sign this as it affects a subset of our Remedy community as well.
>
> Sent from my iPhone
>
>
>
> On Oct 17, 2013, at 3:56 PM, Deepak Pathak < dpathak1...@gmail.com >
> wrote:
>
>
>
>
> **
>
>
>
> Please sign this petition if you agree to provide back pay to Federal
> contractors that did not get paid due to no fault of theirs or had to use
> up all of thier PTO's 
>
>
>
>
>
>
> https://petitions.whitehouse.gov/petition/ensure-back-pay-federal-contractors/TfJ9bg0s
>
>
>
>
>
>
>
>
> Thanks,
>
>
>
>
>
> - Deepak
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ Portions of
> this message may be confidential under an exemption to Ohio's public
> records law or under a legal privilege. If you have received this message
> in error or due to an unauthorized transmission or interception, please
> delete all copies from your system without disclosing, copying, or
> transmitting this message. _ARSlist: "Where the Answers Are" and have been
> for 20 years_
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
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"Where the Answers Are, and have been for 20 years"

Re: Backpay for Federal Contractors

[Tauf Chowdhury]

Thanks LJ, my finger was on the send button and I refrained. 
If you feel inclined to sign the petition, please do so. Thanks. 

Sent from my iPhone

> On Oct 17, 2013, at 4:27 PM, LJ LongWing  wrote:
> 
> **
> Ok...lets stop this thread right there.  This isn't a political forum, and we 
> shouldn't be discussing the topic here, it could get ugly REALLY fast...so 
> please...everyone that has an opinion (of which I'm one of them)...lets just 
> not rise to the bait, and go somewhere political to discuss this 
> subject...but let's not do it here, on this list.
> 
> 
>> On Thu, Oct 17, 2013 at 2:23 PM, pritch  wrote:
>> I don't even think that the govt employees should receive backpay - Kind of 
>> makes the last 16 days a joke.
>> 
>> - Original Message -
>> From: "richard@bwc.state.oh.us" 
>> To: arslist@ARSLIST.ORG
>> Sent: Thursday, October 17, 2013 4:21:16 PM
>> Subject: Re: Backpay for Federal Contractors
>> 
>> **
>> 
>> 
>>  
>> 
>> Sounds like one of the downsides of being a contractor….:)
>> 
>>  
>> 
>>  
>> 
>>  
>> 
>> 
>> From: Action Request System discussion list(ARSList) 
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
>> Sent: Thursday, October 17, 2013 4:04 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Backpay for Federal Contractors
>> 
>>  
>> 
>> **
>> 
>> 
>> Please sign this as it affects a subset of our Remedy community as well. 
>> 
>> Sent from my iPhone
>> 
>> 
>> 
>> On Oct 17, 2013, at 3:56 PM, Deepak Pathak < dpathak1...@gmail.com > wrote:
>> 
>> 
>> 
>> 
>> **
>> 
>> 
>> 
>> Please sign this petition if you agree to provide back pay to Federal 
>> contractors that did not get paid due to no fault of theirs or had to use up 
>> all of thier PTO's 
>> 
>> 
>>  
>> 
>> 
>> https://petitions.whitehouse.gov/petition/ensure-back-pay-federal-contractors/TfJ9bg0s
>> 
>> 
>>  
>> 
>> 
>>  
>> 
>> 
>> Thanks,
>> 
>> 
>>  
>> 
>> 
>> - Deepak
>> 
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> 
>> _ARSlist: "Where the Answers Are" and have been for 20 years_ Portions of 
>> this message may be confidential under an exemption to Ohio's public records 
>> law or under a legal privilege. If you have received this message in error 
>> or due to an unauthorized transmission or interception, please delete all 
>> copies from your system without disclosing, copying, or transmitting this 
>> message. _ARSlist: "Where the Answers Are" and have been for 20 years_
>> 
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
> 
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
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"Where the Answers Are, and have been for 20 years"

Re: Backpay for Federal Contractors

[pritch]

Agreed - I'll sign onto that!

- Original Message -
From: "LJ LongWing" 
To: arslist@ARSLIST.ORG
Sent: Thursday, October 17, 2013 4:27:08 PM
Subject: Re: Backpay for Federal Contractors

** 
Ok...lets stop this thread right there.  This isn't a political forum, and we 
shouldn't be discussing the topic here, it could get ugly REALLY fast...so 
please...everyone that has an opinion (of which I'm one of them)...lets just 
not rise to the bait, and go somewhere political to discuss this subject...but 
let's not do it here, on this list. 



On Thu, Oct 17, 2013 at 2:23 PM, pritch < pri...@ptd.net > wrote: 


I don't even think that the govt employees should receive backpay - Kind of 
makes the last 16 days a joke. 


- Original Message - 
From: " richard@bwc.state.oh.us " < richard@bwc.state.oh.us > 
To: arslist@ARSLIST.ORG 
Sent: Thursday, October 17, 2013 4:21:16 PM 
Subject: Re: Backpay for Federal Contractors 

** 


  

Sounds like one of the downsides of being a contractor….:) 

  

  

  


From: Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of Tauf Chowdhury 
Sent: Thursday, October 17, 2013 4:04 PM 
To: arslist@ARSLIST.ORG 
Subject: Re: Backpay for Federal Contractors 

  

** 


Please sign this as it affects a subset of our Remedy community as well.  

Sent from my iPhone 



On Oct 17, 2013, at 3:56 PM, Deepak Pathak < dpathak1...@gmail.com > wrote: 




** 



Please sign this petition if you agree to provide back pay to Federal 
contractors that did not get paid due to no fault of theirs or had to use up 
all of thier PTO's  


  


https://petitions.whitehouse.gov/petition/ensure-back-pay-federal-contractors/TfJ9bg0s
 


  


  


Thanks, 


  


- Deepak 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ Portions of this 
message may be confidential under an exemption to Ohio's public records law or 
under a legal privilege. If you have received this message in error or due to 
an unauthorized transmission or interception, please delete all copies from 
your system without disclosing, copying, or transmitting this message. 
_ARSlist: "Where the Answers Are" and have been for 20 years_ 

___ 
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
"Where the Answers Are, and have been for 20 years" 

_ARSlist: "Where the Answers Are" and have been for 20 years_

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"Where the Answers Are, and have been for 20 years"

Inbound Email Issue - 7.5

[Lippincott, Levi (OMA-GIS)]

Hello,
Our inbound emails are processing VERY sporadically (and frequently fails to 
process any at all).Sometimes it will set the emails to "read" but will not 
delete them, other times it will not even read them.  We have tried moving the 
emails out of the mailbox and feeding them in 1 at a time.  We have tried 
restarting the email service, the ARS Service, changing our polling, we 
verified our heap size is min 256 max  1024 and we are at 50mb while resting.  
We changed the chunk size from 100 to 5000 and we changed the 
IncomingMessagesQueueSize from 100 to 20.  I also added the 
NumberOfSenderThreads = 5 to the EmailDaemon properties.  We have analyzed our 
indexes and make adjustments accordingly.  Nothing seems to be helping.  This 
is a production issue that is critical to our business.

Windows 2008 r2 64-bit
SQL
ARS 7.5.00 patch 007
CMDB 7.5.00 patch 005
ITSM 7.5.01 patch 002
SLM 7.5 patch 001


[Description: Description: cid:411C7191-C84A-4BC4-84A6-03A2A02A75D5]





Connect with us:interpublic.com

Twitter

Facebook




Levi Lippincott / Remedy Administrator
+1 402 561 7014 office
+1 402 321 5421 mobile
levi.lippinc...@interpublic.com
Lync Communcator





Interpublic Group  6825 Pine Street, Omaha, NE 68106


"Talent is a Gift; But Character is a Choice." -Matt Grotewold-

This message contains information which may be confidential and privileged. 
Unless you are the intended recipient (or authorized to receive this message 
for the intended recipient), you may not use, copy, disseminate or disclose to 
anyone the message or any information contained in the message.  If you have 
received the message in error, please advise the sender by reply e-mail, and 
delete the message.  Thank you very much.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
<><><>

Re: Inbound Email Issue - 7.5

[Patrick Zandi]

Was your java recently updated that might be something you may want to look at

Sent from my iPhone

> On Oct 17, 2013, at 16:33, "Lippincott, Levi (OMA-GIS)" 
>  wrote:
> 
> **
> Hello,
> 
> Our inbound emails are processing VERY sporadically (and frequently fails to 
> process any at all).Sometimes it will set the emails to “read” but will 
> not delete them, other times it will not even read them.  We have tried 
> moving the emails out of the mailbox and feeding them in 1 at a time.  We 
> have tried restarting the email service, the ARS Service, changing our 
> polling, we verified our heap size is min 256 max  1024 and we are at 50mb 
> while resting.  We changed the chunk size from 100 to 5000 and we changed the 
> IncomingMessagesQueueSize from 100 to 20.  I also added the 
> NumberOfSenderThreads = 5 to the EmailDaemon properties.  We have analyzed 
> our indexes and make adjustments accordingly.  Nothing seems to be helping.  
> This is a production issue that is critical to our business.
> 
>  
> Windows 2008 r2 64-bit
> SQL
> ARS 7.5.00 patch 007
> CMDB 7.5.00 patch 005
> ITSM 7.5.01 patch 002
> SLM 7.5 patch 001
>  
>  
> 
> 
> 
> Connect with us:interpublic.com
> Twitter
> Facebook
> 
> Levi Lippincott / Remedy Administrator
> +1 402 561 7014 office
> +1 402 321 5421 mobile
> levi.lippinc...@interpublic.com
> Lync Communcator
> 
> Interpublic Group  6825 Pine Street, Omaha, NE 68106
>  
> "Talent is a Gift; But Character is a Choice." -Matt Grotewold-
>  
> This message contains information which may be confidential and privileged. 
> Unless you are the intended recipient (or authorized to receive this message 
> for the intended recipient), you may not use, copy, disseminate or disclose 
> to anyone the message or any information contained in the message.  If you 
> have received the message in error, please advise the sender by reply e-mail, 
> and delete the message.  Thank you very much.
> 
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
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"Where the Answers Are, and have been for 20 years"

Re: Backpay for Federal Contractors

[Patrick Zandi]

Oh come on I was waiting for the sign for double pay for the contractors that 
had to work during the outage ! Man! 
You guys

Sent from my iPhone

> On Oct 17, 2013, at 16:31, pritch  wrote:
> 
> Agreed - I'll sign onto that!
> 
> - Original Message -
> From: "LJ LongWing" 
> To: arslist@ARSLIST.ORG
> Sent: Thursday, October 17, 2013 4:27:08 PM
> Subject: Re: Backpay for Federal Contractors
> 
> ** 
> Ok...lets stop this thread right there.  This isn't a political forum, and we 
> shouldn't be discussing the topic here, it could get ugly REALLY fast...so 
> please...everyone that has an opinion (of which I'm one of them)...lets just 
> not rise to the bait, and go somewhere political to discuss this 
> subject...but let's not do it here, on this list. 
> 
> 
> 
> On Thu, Oct 17, 2013 at 2:23 PM, pritch < pri...@ptd.net > wrote: 
> 
> 
> I don't even think that the govt employees should receive backpay - Kind of 
> makes the last 16 days a joke. 
> 
> 
> - Original Message - 
> From: " richard@bwc.state.oh.us " < richard@bwc.state.oh.us > 
> To: arslist@ARSLIST.ORG 
> Sent: Thursday, October 17, 2013 4:21:16 PM 
> Subject: Re: Backpay for Federal Contractors 
> 
> ** 
> 
> 
>   
> 
> Sounds like one of the downsides of being a contractor….:) 
> 
>   
> 
>   
> 
>   
> 
> 
> From: Action Request System discussion list(ARSList) [mailto: 
> arslist@ARSLIST.ORG ] On Behalf Of Tauf Chowdhury 
> Sent: Thursday, October 17, 2013 4:04 PM 
> To: arslist@ARSLIST.ORG 
> Subject: Re: Backpay for Federal Contractors 
> 
>   
> 
> ** 
> 
> 
> Please sign this as it affects a subset of our Remedy community as well.  
> 
> Sent from my iPhone 
> 
> 
> 
> On Oct 17, 2013, at 3:56 PM, Deepak Pathak < dpathak1...@gmail.com > wrote: 
> 
> 
> 
> 
> ** 
> 
> 
> 
> Please sign this petition if you agree to provide back pay to Federal 
> contractors that did not get paid due to no fault of theirs or had to use up 
> all of thier PTO's  
> 
> 
>   
> 
> 
> https://petitions.whitehouse.gov/petition/ensure-back-pay-federal-contractors/TfJ9bg0s
>  
> 
> 
>   
> 
> 
>   
> 
> 
> Thanks, 
> 
> 
>   
> 
> 
> - Deepak 
> 
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
> 
> _ARSlist: "Where the Answers Are" and have been for 20 years_ Portions of 
> this message may be confidential under an exemption to Ohio's public records 
> law or under a legal privilege. If you have received this message in error or 
> due to an unauthorized transmission or interception, please delete all copies 
> from your system without disclosing, copying, or transmitting this message. 
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
> 
> ___
>  
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> "Where the Answers Are, and have been for 20 years" 
> 
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"

___
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"Where the Answers Are, and have been for 20 years"

Re: Inbound Email Issue - 7.5

[Lippincott, Levi (OMA-GIS)]

It has not been, I cancel it every time it comes up asking to update on our 
Production server because I do not want to break anything.

We have Java version: Version 6 Update 25

Levi

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick Zandi
Sent: Thursday, October 17, 2013 4:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Inbound Email Issue - 7.5

**
Was your java recently updated that might be something you may want to look at

Sent from my iPhone

On Oct 17, 2013, at 16:33, "Lippincott, Levi (OMA-GIS)" 
mailto:levi.lippinc...@interpublic.com>> wrote:
**
Hello,
Our inbound emails are processing VERY sporadically (and frequently fails to 
process any at all).Sometimes it will set the emails to “read” but will not 
delete them, other times it will not even read them.  We have tried moving the 
emails out of the mailbox and feeding them in 1 at a time.  We have tried 
restarting the email service, the ARS Service, changing our polling, we 
verified our heap size is min 256 max  1024 and we are at 50mb while resting.  
We changed the chunk size from 100 to 5000 and we changed the 
IncomingMessagesQueueSize from 100 to 20.  I also added the 
NumberOfSenderThreads = 5 to the EmailDaemon properties.  We have analyzed our 
indexes and make adjustments accordingly.  Nothing seems to be helping.  This 
is a production issue that is critical to our business.

Windows 2008 r2 64-bit
SQL
ARS 7.5.00 patch 007
CMDB 7.5.00 patch 005
ITSM 7.5.01 patch 002
SLM 7.5 patch 001








Connect with us:interpublic.com

Twitter

Facebook




Levi Lippincott / Remedy Administrator
+1 402 561 7014 office
+1 402 321 5421 mobile
levi.lippinc...@interpublic.com
Lync Communcator





Interpublic Group  6825 Pine Street, Omaha, NE 68106


"Talent is a Gift; But Character is a Choice." -Matt Grotewold-


This message contains information which may be confidential and privileged. 
Unless you are the intended recipient (or authorized to receive this message 
for the intended recipient), you may not use, copy, disseminate or disclose to 
anyone the message or any information contained in the message.  If you have 
received the message in error, please advise the sender by reply e-mail, and 
delete the message.  Thank you very much.
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
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"Where the Answers Are, and have been for 20 years"

Re: 7.6.04 Form Permissions Question

[Simon Ellis]

Thx LJ, worked well

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Monday, 14 October 2013 3:03 p.m.
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 Form Permissions Question

**

If it's a regular form, it should just show up, but if it isn't showing up, 
your form must be in a deployable application, which means you need to create a 
Role, and map that role to your regular group.
On Oct 13, 2013 7:59 PM, "Simon Ellis" 
mailto:simon.el...@telecom.co.nz>> wrote:
**
That would work better, but how do you get a regular group selectable in the 
permissions lists for that Panel?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ 
LongWing
Sent: Monday, 14 October 2013 2:47 p.m.
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 Form Permissions Question

**

Dynamic groups are assigned by values in fields on records, specifically a 
field with the same field id as your dynamic group, but that doesn't sound like 
what you want to do, it sounds like you want a regular group, that you assign 
to people, and that group has access to the panel
On Oct 13, 2013 7:42 PM, "Simon Ellis" 
mailto:simon.el...@telecom.co.nz>> wrote:
I've created a new Panel on a form in which everyone currently has access to 
that form.  I want the new panel to only be accesible to a particular set of 
individuals.

I've tried creating a new dynamic group which then becomes accessible in the 
permissions list on the form, but how do i associate that new group to an 
individual.  Via the User form it's not selectable to add to a user's profile.

What's the best way to do this?

___
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www.arslist.org
"Where the Answers Are, and have been for 20 years"
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
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"Where the Answers Are, and have been for 20 years"

Re: CAUGHT EXCEPTION: UNABLE TO GET VALUE OF THE PROPERTY 'START'

[Dariusz Kuzara]

There is Knowledge Article addressing the problem (KA371654) 
https://kb.bmc.com/infocenter/index?page=content&id=KA371654
The advice was to flush the Mid-Tier cache. (if clearing the browser cache does 
not help, which doesn't).

However, flushing the Mid-Tier cache has bad impact on performance for the 
users.

I shall not quote the KA (due to possible copyrights ;) )

Best regards,

Dariusz Kuzara


**
Or  CTRL+Shift+Delete will bring up the clear  in 
IE, Firefox and Chrome.


For IE: CTRL+Shift+Delete then ALT+D
For Firefox: CTRL+Shift+Delete then Enter
For Chrome: CTRL+Shift+Delete then Enter

Jason



On Thu, Oct 17, 2013 at 4:37 AM, Hennigan, Sandra > wrote:


**

Clear your browser cache.

To clear the browser cache on IE, follow these steps:

Logout of Remedy.

Hit the F12 key.

When the Developer Tools open, click Cache on the menu (CTRL + R).

In the Cache menu, select "Clear browser cache . . ."

Click OK in the dialog.

Close the browser.

Open a new browser, log into Remedy.

Tips

Dedicate a browser to Remedy use.

Logout of the application and close the browser at the end of the day.

Routinely clear the browser cache.

Thank you,

Sandra Hennigan

Remedy Developer

*From:*Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] *On Behalf Of
*Fazila Patel
*Sent:* Thursday, October 17, 2013 3:47 AM
*To:* arslist@ARSLIST.ORG 
*Subject:* CAUGHT EXCEPTION: UNABLE TO GET VALUE OF THE PROPERTY 'START'

**

Hi

I receive the error below when I select Assigned to my Selected Groups on
ITSM.  I am using Internet Explorer 9 and ITSM version 7.6.4.  Please 
assist.

Description: EOH CMYK small



Fazila Patel

Remedy Administrator

EOH Managed Services PS

*tel:*+27 (10) 241 7107  | *cell:* +27
82 922 2322 

fazila.pa...@eoh.co.za  | www.eoh.co.za


**





*Consulting | Technology | Outsourcing*

//




This e-mail transmission contains confidential information, which is the
property of EOH Holdings Limited and its subsidiaries ("EOH"). No person,
other than the recipient (so indicated by the sender) may use or disclose
the contents of this message, links or attachments hereto, to any person
whatsoever. Unauthorised disclosure and/or use may result in civil and
criminal liability. Any views expressed in this message are those of the
individual sender, except where the message states otherwise and the
sender is authorised to state them to be the views of any such entity. The
disclaimer forms part of the content of this e-mail in terms of section 11
of the Electronic Communications and Transactions Act, 25 of 2002. Refer
to EOH Disclaimer 




_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_


_ARSlist: "Where the Answers Are" and have been for 20 years_ 



--

Pozdrawiam,
Dariusz Kuzara

___
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"Where the Answers Are, and have been for 20 years"

Re: Backpay for Federal Contractors

[Joe D'Souza]

I agree - this isn't the forum to debate the petition.

 

It's with good intent that Deepak sent out this information, so thanks for
that, and let's leave it at that.

 

Cheers

 

Joe

 

PS: I am not a Federal Contractor, so I have no direct impact of what
happened in the recent weeks but just supporting LJ's call to leave this
debate outside this forum..

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, October 17, 2013 4:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Backpay for Federal Contractors

 

** 

Ok...lets stop this thread right there.  This isn't a political forum, and
we shouldn't be discussing the topic here, it could get ugly REALLY
fast...so please...everyone that has an opinion (of which I'm one of
them)...lets just not rise to the bait, and go somewhere political to
discuss this subject...but let's not do it here, on this list.

 

On Thu, Oct 17, 2013 at 2:23 PM, pritch  wrote:

I don't even think that the govt employees should receive backpay - Kind of
makes the last 16 days a joke.


- Original Message -
From: "richard@bwc.state.oh.us" 
To: arslist@ARSLIST.ORG
Sent: Thursday, October 17, 2013 4:21:16 PM
Subject: Re: Backpay for Federal Contractors

**


 

Sounds like one of the downsides of being a contractor..:)

 

 

 


From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Thursday, October 17, 2013 4:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Backpay for Federal Contractors

 

**


Please sign this as it affects a subset of our Remedy community as well. 

Sent from my iPhone



On Oct 17, 2013, at 3:56 PM, Deepak Pathak < dpathak1...@gmail.com > wrote:




**



Please sign this petition if you agree to provide back pay to Federal
contractors that did not get paid due to no fault of theirs or had to use up
all of thier PTO's 


 


https://petitions.whitehouse.gov/petition/ensure-back-pay-federal-contractor
s/TfJ9bg0s


 


 


Thanks,


 


- Deepak

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NEWBIE: Need to Add Carriage Return via Set Fields Action

[Wes Povich]

I have six character fields ( 1 - 6) on my form.  On modify, I want to create a 
Set Fields action in a Filter to take the values of fields 1 - 5 and add them 
to fix 6 separated by a carriage return.  Can someone assist me with the 
syntax?  I want the output in field 6 to look like the following;

$FIELD 1$
$FIELD 2$
$FIELD 3$
etc.

Any assistance would be greatly appreciated.  Thanks!

Wes

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DMT

[Martinez, Marcelo A]

What is the default Data Management Load File Path?

Thanks,
Marcelo



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Re: NEWBIE: Need to Add Carriage Return via Set Fields Action

[Grooms, Frederick W]

Expand the Right Side to get the Expression Editor popup

In the Expression Editor You would put in (Example is for just 3 fields ... )
$FIELD 1$ + "
" + $FIELD 2$ + "
" + $FIELD 3$


When you OK from the Expression Editor you should see something like:   
$FIELD 1$ + "?" + $FIELD 2$ + "?" + $FIELD 3$   
Where the ? is a square box representing the carriage return character

Fred


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Wes Povich
Sent: Thursday, October 17, 2013 4:40 PM
To: arslist@ARSLIST.ORG
Subject: NEWBIE: Need to Add Carriage Return via Set Fields Action

I have six character fields ( 1 - 6) on my form.  On modify, I want to create a 
Set Fields action in a Filter to take the values of fields 1 - 5 and add them 
to fix 6 separated by a carriage return.  Can someone assist me with the 
syntax?  I want the output in field 6 to look like the following;

$FIELD 1$
$FIELD 2$
$FIELD 3$
etc.

Any assistance would be greatly appreciated.  Thanks!

Wes



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NEWBIE: Need to Add Carriage Return via Set Fields Action

[Wes Povich]

I have six character fields ( 1 - 6) on my form.  On modify, I want to create a 
Set Fields action in a Filter to take the values of fields 1 - 5 and add them 
to fix 6 separated by a carriage return.  Can someone assist me with the 
syntax?  I want the output in field 6 to look like the following;

$FIELD 1$
$FIELD 2$
$FIELD 3$
etc.

Any assistance would be greatly appreciated.  Thanks!

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Incident ID - Different prefix, linear sequence for each Company

[Mauricio M.]

Hello friends,

Is it possible to have different companies in multi-tenancy in ITSM
7.6/8.x, each one of them having a predetermined prefix for each module and
their own request ID linear sequence?

Company1
Comp1-Inc-0001
Comp1-Inc-0002
Comp1-Inc-0003
Comp2-Inc-0001
Comp2-Inc-0002
Comp2-Inc-0001
Comp1-Probl-001
Comp1-Probl-002
Comp2-Probl-001
Comp2-Probl-002

Thanks a lot for your help,

-Mau

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Re: Upgrading AR System 7.1 to 8.1

[Susan Palmer]

We just completed our upgrade of 7.5 to 8.1 on 10/5.  We built new servers
switching from Sun to Linux, moved from Oracle 10g to 11g with unicode, and
added Mid-Tier on the new servers.  When ready to do the actual migration
cutover for production we used rrrChive to update data (thanks Misi love
that product, so easy, no issues).  Previously we had gone from  7.0.1 to
7.5 and we had to stop at 7.1 so possibly  you can go direct.

We are  all custom so did the Convert to Custom process which was  fairly
fast on everything but active links, had  to do those in chunks or it timed
out.

We  were  planning to keep using the 7.5 client until we could get Mid-Tier
ready since it was our first excursion into that area but that lasted a
day.  The larger forms in the client were so slow we almost had a
rebellion.  Now,  it's  not all the clients fault but for instance on the
ticket form to retrieve a ticket went from 2-3 secs to 100 secs
consistently.  We weren't expecting that because on dev it was maybe 5
secs.  The difference between  dev and prod is the location of the
application  server, dev is in our office, prod is at an offsite data
center.  Both databases are offsite.  The  client apparently is even more
chatty on a version it's not designed for.

We  did  a magical VM move of our test server from offsite to onsite and
found it too now had the better response time.  We'll be doing the same
magic on the prod  server next week.

So we released the Mid-Tier to a few users to start it through it's
paces.  Things came up continually for  the first 5 days.  I feel like a
100 year old fireman.  Learned alot about cache flushing.  Learned alot
about the nuances between Submit and After Submit  for button initiated
new  records. Learned alot about browsers, Firefox and IE8-9 seem to work
best, although we have many using Chrome and a few Safari's.  Started using
tabs which work great with mid-tier.

Of course initially people had a hard adjusting to the different buttons
and cosmetic changes of using the browser.  But, they love mid-tier, it's a
speed demon!

Sync cache working better than regular cache and I've had changes everyday
to cache.  Less than 10 min to sync.

Tab order is odd since it wants to stop at menu buttons or whatever the
arrows are called; we had  'session timeouts' no matter what I set the
mid-tier config to and found out there was a timeout setting on the port;
shortcuts were different and more people that I would  have thought use
them; IE really prefers to be in compatibility mode.

We were  timing out on larger query results (3k +).   So we added chunking,
which by the way,chunks the client tool too.  So that means we cannot just
export a large query results.  I'm sure there's some way I should be  able
to do it through Report but quite frankly Reports are the least intuitive
thing I've seen in a while.  Support said just do the qualifications in a
report without running the query but you cannot do that, or at least I
cannot find a way.

We knew that the buttons in the client tool that run Crystal reports would
not work in mid-tier ahead of time but didn't think we would have to use
mid-tier that quickly.  Still have to figure that out.  If you're a
contractor that's  an  expert in that I would consider  buying some of your
time to do the conversion.  Contact me directly at spal...@shoppertrak.com.

And there's probably other things that are not coming to mind.

Good luck,
Susan




On Thu, Oct 17, 2013 at 12:57 PM, Rick Cook  wrote:

> We have some AR System 7.1 servers (all custom forms, no ITSM) that we
> want to upgrade to 8.1.  We currently are using only the UT as the client,
> but will be adding a mid-tier server as at least a potential front-end,
> since after 8.1, it's entirely possible that APIs/DLLs might change and
> cause the client to be unusable even for custom forms.
>
> What we're looking for and not finding is the upgrade path for AR System.
>  Can we go straight to 8.1 in one shot, or do we need to stop first at an
> intermediate version?  I would suspect that it's recommended to stop at
> 7.6.x to add the proper overlay status to the forms, but if they'll never
> be upgraded by BMC, I fail to see the requirement of that.
>
> Rick Cook
> Sr. Remedy ITSM Architect
> TeleCommunication Systems Inc.
>
>
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>

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Re: Incident ID - Different prefix, linear sequence for each Company

[Roger Justice]

Are you trying to set field 1 or are you trying to set the Incident ID field. 
If it is the Incident ID field it would be possible by adding new forms and 
workflow.


-Original Message-
From: Mauricio M. 
To: arslist 
Sent: Thu, Oct 17, 2013 6:03 pm
Subject: Incident ID - Different prefix, linear sequence for each Company


**




Hello friends,


Is it possible to have different companies in multi-tenancy in ITSM 7.6/8.x, 
each one of them having a predetermined prefix for each module and their own 
request ID linear sequence?


Company1

Comp1-Inc-0001
Comp1-Inc-0002
Comp1-Inc-0003

Comp2-Inc-0001

Comp2-Inc-0002
Comp2-Inc-0001
Comp1-Probl-001
Comp1-Probl-002
Comp2-Probl-001

Comp2-Probl-002


Thanks a lot for your help,


-Mau

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Upgrading ARS to 7.6.04 SP5

[Hodgdon, Paul]

Anyone have any recommendations on what the best way to upgrade 2 7.6.04 ARS 
servers in a server group is?

Do you disable FTS on both, power down ARS 2, do an upgrade on ARS 1, then 
bring up ARS 2 and do an install with server group option?  I have read you may 
need to unjoin ARS 2 from the server group and just do an upgrade on both, then 
re-join them.

Should both e-mail engine, assignment engine and approval server be upgraded on 
ARS 2?

[Description: Description: Description: cid:image001.png@01CB1CFE.724B27B0]
IT Accounts & ITSM Applications Manager
University of New Hampshire
Client Services
Primary: (603) 862-2377
Alternate: (603) 862-4242
paul.hodg...@unh.edu
http://accounts.unh.edu


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<>

Re: DMT

[Carl Wilson]

Hi,

There is not one, you create the path and supply this to the configuration.

This has been answered a number of times on the BMC Communities on how to
set this up (including very recently).

 

  _  

 

Kind Regards,

 

Carl Wilson

 

http://www.missingpiecessoftware.com/

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A
Sent: 17 October 2013 22:50
To: arslist@ARSLIST.ORG
Subject: DMT

 

** 

What is the default Data Management Load File Path?

 

Thanks,

Marcelo

 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: Incident ID - Different prefix, linear sequence for each Company

[Joe D'Souza]

Hide the OTB sequencing field and create your own sequencing function with a
custom field. It would require a loads of customizations to support that
(email notifications, consoles, etc.) but that should be the easiest way
without having to meddle with the OTB ID's for each module.

 

Why do you want that kind of a function in the first place?

 

Joe

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mauricio M.
Sent: Thursday, October 17, 2013 6:03 PM
To: arslist@ARSLIST.ORG
Subject: Incident ID - Different prefix, linear sequence for each Company

 

** 

Hello friends,

Is it possible to have different companies in multi-tenancy in ITSM 7.6/8.x,
each one of them having a predetermined prefix for each module and their own
request ID linear sequence?

Company1

Comp1-Inc-0001
Comp1-Inc-0002
Comp1-Inc-0003

Comp2-Inc-0001

Comp2-Inc-0002
Comp2-Inc-0001
Comp1-Probl-001
Comp1-Probl-002
Comp2-Probl-001

Comp2-Probl-002

Thanks a lot for your help,

-Mau 


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A bit of Friday humour in BMC's Error messages

[Ben Chernys]

I just got the following errors with the 8.1 API against an 8.1 server
(VERSION = 8.1.00 201301251157)

ARGetServerInfo ==> 2, 123, Unrecognized server information tag 358

ARGetServerInfo ==> 2, 123, Unrecognized server information tag 357

ARGetServerInfo ==> 2, 123, Unrecognized server information tag 356

ARGetServerInfo ==> 2, 123, Unrecognized server information tag 355

ARGetServerInfo ==> 2, 123, Unrecognized server information tag 354

 

These are the new ones for 8.1.  The humour comes from the 7.6.04 Error
Messages Guide:

 


123

Unrecognized server information tag.


Error

You specified a code for server information that was not recognized. Verify
that the #define

statements in the include file ar.h have a list of all valid codes that can
be specified.

 

Yup.  Verified.  The 8.1 ar.h does not have a list of valid codes J  

 

Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:
ben.cher...@softwaretoolhouse.com
Web:   www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner.


Check out Software Tool House's free Diary Editor and out Freebies

Section for ITSM 7.6.04, 8.0, and 8.1 Fields spreadsheets.

Meta-Update, our premium ARS Data tool, lets you automate 
your imports, migrations, in no time at all, without programming, 
without staging forms, without merge workflow. 
  http://www.softwaretoolhouse.com/  

 

 


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