Re: Faulting module name: MSVCR90.dll, in cmdb 7.6.03
Hi Mahendra, CMDB version you have put wrongly, please rectify it. Thanks Regards Amanullah From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mahendra Mahalkar Sent: Wednesday, February 08, 2012 2:21 PM To: arslist@ARSLIST.ORG Subject: Faulting module name: MSVCR90.dll, in cmdb 7.6.03 ** Hi Listers, When running the CMDB2ASSET nothing happens and an error is shown in the event viewer. Faulting application name: arcmdbd.exe, version: 7.6.3.0, time stamp: 0x4c6517b6 Faulting module name: MSVCR90.dll, version: 9.0.30729.4926, time stamp: 0x4a1750b0 Exception code: 0xc417. Also, the CMDBSyncronizeUI*.log is blank ARS -- 7.6.03 CMDB -- 7.6.03 Windows Server 2008 R2 Any guess? Regards, Mahendra Mahalkar _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ Click herehttps://www.mailcontrol.com/sr/wQw0zmjPoHdJTZGyOCrrhg== to report this email as spam. DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: POLL: would you like the user tool back (7.6.04)
Hi All, Yes…. Yes…. Yes……Yes……… User tool makes the life easy. Thanks Regards Amanullah IT Enterprise Applications From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rüdiger Tams Sent: Wednesday, January 04, 2012 1:28 PM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) ** yes yes yes Although many things are possible using web, some things are not possible or are more complex using web, e.g. creating a simple AR Report with WUT is so much better and faster than using the web. I use this often to lookup a value in a field that is hidden or isn't in the view I am using. Maybe an idea for a new native Windows Reporting Tool? ;-) Cheers. Rüdiger Von: Theo Fondse t...@remex.co.za An: arslist@ARSLIST.ORG Gesendet: 9:14 Mittwoch, 4.Januar 2012 Betreff: Re: POLL: would you like the user tool back (7.6.04) ** yes yes yes Best Regards, Theo Sent from my Black/Silver Personal Computer “Try not to become a person of success, but a person of value.” – Albert Einstein From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: 03 January 2012 16:11 To: arslist@ARSLIST.ORG Subject: POLL: would you like the user tool back (7.6.04) ** Curiosity poll: Of those who have tested, or used 7.6.04 ((only)) please: Would you like to see the user tool come back? (don't need comments:: just yes or no: OR yes yes yes to show your support is allowed.. lol) yes or no: I am not saying it is going to happen: I am not giving any indication it ever will ! I know nothing:: just asking.. -- Patrick Zandi _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ Click herehttps://www.mailcontrol.com/sr/wQw0zmjPoHdJTZGyOCrrhg== to report this email as spam. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
provide me the processes details and workflow
Hi there, Can anybody provide me the processes details and workflow of Incident Management, Problem Management and Change Management for the following vendors; IBM Tivoli HP Openview Thanks Regards Amanullah IT Enterprise Applications DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: How to configue Action of Milestone in SLM
Hi Nair, Thanks for quick response. Congratulate with the new company AtoS. I have the following fields related to manager on HPD: Help Desk form; Assg Manager Login ID Assg Manager SGRole ID Assg Manager Prev SGRole ID I checked form customer manager email id but I could not found the form. Can you please send me documentation related to this issue. Thanks Regards Amanullah From: Nair, Rajesh SISPL [mailto:nairraj...@atos.net] Sent: Monday, October 10, 2011 9:01 AM To: IT (Amanullah Bashir Ahmed) Cc: arslist@ARSLIST.ORG Subject: RE: How to configue Action of Milestone in SLM You Bro Greeting, Replying to your queries after a long time. Look its very simple. There will be a field is in hidden mode on the Helpdesk form which populates the name of the managers and this values come from a form called customer manager email id (something like this.) You can configure the manager's name over their and the system will pick up the data from this form and populate it in the HD form based on the RSD. I have developed a different form which populates data based on RSD and CTI combination both. Try the first one Rajesh Nair Tel: +91 22 39372027 HCC 247 Park, Hincon House, Tower-A, 8th floor, LBS Marg, Vikhroli (West), Mumbai 400 083, www.atos.nethttp://www.atos.net/ [cid:image002.gif@01CC873E.BB0B8C00] As of July 1st 2011, Siemens IT Solutions and Services is an Atos business. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: Monday, October 10, 2011 10:21 AM To: arslist@ARSLIST.ORG Subject: How to configue Action of Milestone in SLM Hi there, Version 7.1 In SLM(Service Level Management) I have to configured that when incident time passed 40% the email should go to Incident manager. I have already configured for 50 % the mail is going to assignee and its working fine. Assignee field is there while creating Action of milestone, but Incident manager field is not there. How can I create an action of milestone in a way that at 40% incident time the email will go to Incident manager? Thanks Regards Amanullah DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. Click herehttps://www.mailcontrol.com/sr/JH9tKV3OVBbTndxI!oX7UnuOxmQAREkGSf0HDZgnKQjCGg3OjVSjdzX7jJaERmJ9IEZflx!5bMqz5oFEicUPXg== to report this email as spam. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are inline: image001.gifinline: image002.gif
How to configue Action of Milestone in SLM
Hi there, Version 7.1 In SLM(Service Level Management) I have to configured that when incident time passed 40% the email should go to Incident manager. I have already configured for 50 % the mail is going to assignee and its working fine. Assignee field is there while creating Action of milestone, but Incident manager field is not there. How can I create an action of milestone in a way that at 40% incident time the email will go to Incident manager? Thanks Regards Amanullah DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Why ITIL is not standardize till now?
Thanks a lot for your information. Thanks Regards Amanullah IT Enterprise Applications -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Elry Sent: Thursday, September 29, 2011 5:10 PM To: arslist@ARSLIST.ORG Subject: Re: Why ITIL is not standardize till now? Well... In the past I have completed a lot of RD on ITIL software vendors for pure research or for the creation/response to RFP's. Amanullah if it is research you are doing - then I would suggest EMA. I don't know how well funded you are to do research, but you can set up a free account with EMA and look at some of the free advice they offer: (1) Website http://www.enterprisemanagement.com (2) ITIL Process Research http://www.enterprisemanagement.com/coverage/ITIL.php (3) IT Vendor Research http://www.enterprisemanagement.com/vendors/subscriptions.php (4) IT Management Solution Center (This is a free tool for getting some basic knowledge on vendors). http://itsolutions.enterprisemanagement.com/ I hope this helps. Good luck on the research. Be sure to send me a copy when you are done. On Sep 28, 11:38 am, David Sanders david.sand...@westoverconsulting.co.uk wrote: For a list of ITIL processes and toolsets take a look athttp://www.pinkelephant.com/PinkVERIFY/ And follow the 4 links at the bottom of the page... there are many more products than the four you list. The pages list which ITIL processes each vendor is verified for David Sanders Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk webhttp://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: Wednesday, September 28, 2011 2:16 PM To: arsl...@arslist.org Subject: Re: Why ITIL is not standardize till now? Hi Elry, Thanks for your response. I am doing research on it, my research topic is Towards ITIL Processes Standardization. I want to study the processes of all companies(e.g. BMC Remedy, HP Openview, IBM Tivoli, and CA inc) which are using ITIL concepts. For BMC Remedy I have all processes of Incident Management, Problem Management, Change Management, Service Level Management, and Release Management. I don't have processes of HP Openview, IBM Tivoli, and CA inc. How can I get documents of processes? After studying all processes I can write something on my topic. Again thanks for your response and waiting for again response. Thanks Regards Amanullah IT Enterprise Applications -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Elry Sent: Wednesday, September 28, 2011 4:19 PM To: arsl...@arslist.org Subject: Re: Why ITIL is not standardize till now? Good Question... They seem to like to deal only with the academic generalities and refuse to roll up their sleeves and do the real work. I was fortunate do my ITIL Masters with one of the original founders of ITIL. He intimated that their goal was to provide a blueprint with general guidelines that could be adapted to various organizations; therefore, to actually get into the details would deter from their prime directive; ergo, organizations like Pink Elephant and guidelines like Pink Verify. Maybe in time as ITIL V3 matures - there will be more conclusive guidelines. On Sep 28, 1:15 am, IT (Amanullah Bashir Ahmed) ahmed...@emiratesnbd.com wrote: Hi there, I visited the link and got good information thanks for the link. But my query is Why ITIL itself is not making its own standards? Thanks Regards Amanullah IT Enterprise Applications -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Elry Sent: Monday, September 26, 2011 12:45 AM To: arsl...@arslist.org Subject: Re: Why ITIL is not standardize till now? To further add to that - check the following links see if they help... 1) Pink Verify Standards http://www.pinkelephant.com/pinkverify/ 2) OGC Standards http://www.itil-officialsite.com/SoftwareScheme/ITILSoftwareScheme.aspx 3) BMC is gold level member of the OGC Standards. http://www.itil-officialsite.com/SoftwareScheme/EndorsedSoftwareTools... On Sep 25, 7:25 am, Brian Pancia panc...@finityit.com wrote: Look at ISO 2. This is pretty much the standard for ITIL. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: Sunday, September 25, 2011 3:31 AM To: arsl...@arslist.org Subject: Why ITIL is not standardize till now? ** Hi, Why ITIL
Re: Why ITIL is not standardize till now?
Hi Elry, Thanks for your response. I am doing research on it, my research topic is Towards ITIL Processes Standardization. I want to study the processes of all companies(e.g. BMC Remedy, HP Openview, IBM Tivoli, and CA inc) which are using ITIL concepts. For BMC Remedy I have all processes of Incident Management, Problem Management, Change Management, Service Level Management, and Release Management. I don't have processes of HP Openview, IBM Tivoli, and CA inc. How can I get documents of processes? After studying all processes I can write something on my topic. Again thanks for your response and waiting for again response. Thanks Regards Amanullah IT Enterprise Applications -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Elry Sent: Wednesday, September 28, 2011 4:19 PM To: arslist@ARSLIST.ORG Subject: Re: Why ITIL is not standardize till now? Good Question... They seem to like to deal only with the academic generalities and refuse to roll up their sleeves and do the real work. I was fortunate do my ITIL Masters with one of the original founders of ITIL. He intimated that their goal was to provide a blueprint with general guidelines that could be adapted to various organizations; therefore, to actually get into the details would deter from their prime directive; ergo, organizations like Pink Elephant and guidelines like Pink Verify. Maybe in time as ITIL V3 matures - there will be more conclusive guidelines. On Sep 28, 1:15 am, IT (Amanullah Bashir Ahmed) ahmed...@emiratesnbd.com wrote: Hi there, I visited the link and got good information thanks for the link. But my query is Why ITIL itself is not making its own standards? Thanks Regards Amanullah IT Enterprise Applications -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Elry Sent: Monday, September 26, 2011 12:45 AM To: arsl...@arslist.org Subject: Re: Why ITIL is not standardize till now? To further add to that - check the following links see if they help... 1) Pink Verify Standards http://www.pinkelephant.com/pinkverify/ 2) OGC Standards http://www.itil-officialsite.com/SoftwareScheme/ITILSoftwareScheme.aspx 3) BMC is gold level member of the OGC Standards. http://www.itil-officialsite.com/SoftwareScheme/EndorsedSoftwareTools... On Sep 25, 7:25 am, Brian Pancia panc...@finityit.com wrote: Look at ISO 2. This is pretty much the standard for ITIL. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: Sunday, September 25, 2011 3:31 AM To: arsl...@arslist.org Subject: Why ITIL is not standardize till now? ** Hi, Why ITIL is not standardize till now? If we see IEEE, they have their standards but ITIL don't have. Anybody knows about white paper on ITIL Standardization. Standards work best when they describe something in measureable terms that can be independently tested and verified. Standards define a definite output in unambiguous language to prevent miscommunications and misunderstandings. Thanks Regards Amanullah IT Enterprise Applications DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _attend WWRUG11www.wwrug.comARSlist:Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers
Re: Why ITIL is not standardize till now?
Hi there, I visited the link and got good information thanks for the link. But my query is Why ITIL itself is not making its own standards? Thanks Regards Amanullah IT Enterprise Applications -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Elry Sent: Monday, September 26, 2011 12:45 AM To: arslist@ARSLIST.ORG Subject: Re: Why ITIL is not standardize till now? To further add to that - check the following links see if they help... 1) Pink Verify Standards http://www.pinkelephant.com/pinkverify/ 2) OGC Standards http://www.itil-officialsite.com/SoftwareScheme/ITILSoftwareScheme.aspx 3) BMC is gold level member of the OGC Standards. http://www.itil-officialsite.com/SoftwareScheme/EndorsedSoftwareTools/EndorsedSoftwareTools.aspx On Sep 25, 7:25 am, Brian Pancia panc...@finityit.com wrote: Look at ISO 2. This is pretty much the standard for ITIL. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: Sunday, September 25, 2011 3:31 AM To: arsl...@arslist.org Subject: Why ITIL is not standardize till now? ** Hi, Why ITIL is not standardize till now? If we see IEEE, they have their standards but ITIL don't have. Anybody knows about white paper on ITIL Standardization. Standards work best when they describe something in measureable terms that can be independently tested and verified. Standards define a definite output in unambiguous language to prevent miscommunications and misunderstandings. Thanks Regards Amanullah IT Enterprise Applications DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _attend WWRUG11www.wwrug.comARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Why ITIL is not standardize till now?
Hi, Why ITIL is not standardize till now? If we see IEEE, they have their standards but ITIL don't have. Anybody knows about white paper on ITIL Standardization. Standards work best when they describe something in measureable terms that can be independently tested and verified. Standards define a definite output in unambiguous language to prevent miscommunications and misunderstandings. Thanks Regards Amanullah IT Enterprise Applications DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Each Group control only their assets and not having access to other group's assets
Hi there, Version 7.1 Is there any possibility in Asset Management that each Group control only their assets and not having access to other group's assets? Thanks Regards Amanullah IT Enterprise Applications DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Service target time starts from Reported date or Submit date
Hi Moe Thanks a lot. I have got the answer of my query. Thanks Regards Amanullah From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gmail Sent: Tuesday, May 31, 2011 8:19 AM To: arslist@ARSLIST.ORG Subject: Re: Service target time starts from Reported date or Submit date ** This is not customization. It's configuration. The system allows you to do that. From the SLM Data Source configuration setting, select HPD:Help Desk from the configure Service Target Data Source, then from the Start Time for Request-Based SVTs drop down, select Reported Date+. You don't need to do anything other than that. All Service targets will be calculated based on Reported date+ going forward. -Moe From: Kailashnath A J [mailto:kailashnath.jeya...@wipro.com] Sent: Monday, May 30, 2011 4:21 AM Subject: Re: Service target time starts from Reported date or Submit date ** The time calculation of response SLA and resolution SLA counts on Submit Date only. This is a System-generated field that contains the date Incident was created. It might be customized in your application to count with Reported date, if I am not wrong. In SLM Data source configuration settings under Request based tab we have to select the option as Assignment Date from Start time for Request base SVT's drop down field. Also while creating the service target under Goal and Cost tab we have to select the option Use start time defined as Application form, then as per the Submit Date SLA calculation will be counted. Thanks Regards, Kailashnath A J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: Monday, May 30, 2011 8:49 AM To: arslist@ARSLIST.ORG Subject: Re: Service target time starts from Reported date or Submit date ** I raised an incident, Reported date: 25/5/2011 3:31:56 PM, Submit date: 25/5/2011 3:39:31 PM The calculation of response SLA counts the Reported date not submit date. Can anybody tell that SLA calculates value on bases of Reported date or submit date. Thanks Regards Amanullah IT Enterprise Applications Group Applications Emirates NBD, Al-Barsha Office Mezz floor Dubai, UAE Desk: +971 4 3726602 Mobile: +971 50 2182455 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gmail Sent: Monday, May 30, 2011 9:02 AM To: arslist@ARSLIST.ORG Subject: Re: Service target time starts from Reported date or Submit date ** We use the reported date in my organization. In most cases, there's no difference in time between submit date and reported date. From: Kailashnath A J [mailto:kailashnath.jeya...@wipro.com] Sent: Sunday, May 29, 2011 9:46 AM Subject: Re: Service target time starts from Reported date or Submit date ** Reported Date -- the date and time at which the incident request was reported. Submit Date -- automatically set to the date and time at which the incident request was registered/submitted. The logic of calculating the response SLA counts the submitted date. Thanks Regards, Kailashnath A J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: Sunday, May 29, 2011 3:34 PM To: arslist@ARSLIST.ORG Subject: Service target time starts from Reported date or Submit date ** Hi there, Version 7.1 What is the difference between Reported date and Submit date in Incident Management and the clock for service targets starts from Reported Date or Submitted Date. Thanks Regards Amanullah DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check
How to find list of assets related to incidents
Hi there, Version 7.1 In Asset Management if more than 10,000 assets are related to 2000 incidents and we want to check which asset is related to the which incident. How can I take the report or list? Which form is used for this? Thanks Regards Amanullah DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Service target time starts from Reported date or Submit date
I raised an incident, Reported date: 25/5/2011 3:31:56 PM, Submit date: 25/5/2011 3:39:31 PM The calculation of response SLA counts the Reported date not submit date. Can anybody tell that SLA calculates value on bases of Reported date or submit date. Thanks Regards Amanullah IT Enterprise Applications Group Applications Emirates NBD, Al-Barsha Office Mezz floor Dubai, UAE Desk: +971 4 3726602 Mobile: +971 50 2182455 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gmail Sent: Monday, May 30, 2011 9:02 AM To: arslist@ARSLIST.ORG Subject: Re: Service target time starts from Reported date or Submit date ** We use the reported date in my organization. In most cases, there's no difference in time between submit date and reported date. From: Kailashnath A J [mailto:kailashnath.jeya...@wipro.com] Sent: Sunday, May 29, 2011 9:46 AM Subject: Re: Service target time starts from Reported date or Submit date ** Reported Date -- the date and time at which the incident request was reported. Submit Date -- automatically set to the date and time at which the incident request was registered/submitted. The logic of calculating the response SLA counts the submitted date. Thanks Regards, Kailashnath A J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: Sunday, May 29, 2011 3:34 PM To: arslist@ARSLIST.ORG Subject: Service target time starts from Reported date or Submit date ** Hi there, Version 7.1 What is the difference between Reported date and Submit date in Incident Management and the clock for service targets starts from Reported Date or Submitted Date. Thanks Regards Amanullah DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Click herehttps://www.mailcontrol.com/sr/pcTyBZdARofTndxI!oX7UpuxbmA1KaZkpShC+tlGhooGFLF2HoJUMn6EhwSzBCjYN2m5q7dK97mh35PDdlVduQ== to report this email as spam. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Auto logging of Incidents from user Emails
Hi there, Version 7.1 Which documents or guide lines of BMC is available regarding Auto logging of Incidents from user Emails, How templates can be configured that when user will send email to BMC Remedy Application, it automatically generate incident in incident management. Any idea please share. Thanks Regards Amanullah DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Auto logging of Incidents from user Emails
Chowdhury, Tauf Thanks a lot. Thanks Regards Amanullah From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Saturday, April 30, 2011 6:58 PM To: arslist@ARSLIST.ORG Subject: Re: Auto logging of Incidents from user Emails ** Amanullah, If I wasn't on my way to the NY Auto show, I'd link you, but if you have access to BMC Documentation, you can get more than enough info from the E-mail User Guide. You have to create a template for the e-mail engine and the e-mail must be written in a way to work with that template. Once the e-mail comes in, the engine will parse it and put the information in the fields specified in your template and push to the HPD Interface Create form. Make sure that you have either an Assigned Group / Organization/Company mapped in the template OR an auto assignment based on some other criteria or else you will get the No groups were found using automated routing error. Hope this helps! Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: Saturday, April 30, 2011 5:24 AM To: arslist@ARSLIST.ORG Subject: Auto logging of Incidents from user Emails Hi there, Version 7.1 Which documents or guide lines of BMC is available regarding Auto logging of Incidents from user Emails, How templates can be configured that when user will send email to BMC Remedy Application, it automatically generate incident in incident management. Any idea please share. Thanks Regards Amanullah DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. Click herehttps://www.mailcontrol.com/sr/lb!2OrOmujDTndxI!oX7UusTQraw2b6r6DSfw2v3r7MPxMqT7G4BO1khmLwcpVwo6z4uLszNXqqENNTgBxFzrw== to report this email as spam. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
How to change Resolved date of Closed Incident
Hi there, Version 7.1 In Incident management, one ticket is raised and then it resolved and closed. Now management's requirement is that we have to change the resolved date. Is there any option we can change the resolved date. Can we do it by using any SQL Query or any other way. Thanks in advance. Thanks Regards Amanullah DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Not calculating correctly as per defined calendar
Hi, Any update Thanks Regards Amanullah From: IT (Amanullah Bashir Ahmed) Sent: Wednesday, January 05, 2011 5:52 PM To: 'arslist@ARSLIST.ORG' Cc: 'Nair, Rajesh SISPL' Subject: Not calculating correctly as per defined calendar Hi there, Version 7.1 In SLM I configure Business time segment. In Incident date is calculated as in Business time segment but time is calculated wrongly as per defined calendar. Thanks Regards Amanullah IT Enterprise Applications DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: SLA is not getting attached
Hi Rajesh, I checked the Terms and conditions, no wrong value is there. This issue is only with one or incidents. SLA is getting attached with most of the incidents, but with some incidents its not getting attached. Thanks Regards Amanullah From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nair, Rajesh SISPL Sent: Thursday, January 06, 2011 9:26 AM To: arslist@ARSLIST.ORG Subject: Re: SLA is not getting attached ** Hi Amanullah, First thing you need to check is the conditions you have put in the SLA and the ticket against which you are saying the Sla is not getting attached. The first reason the SLA not getting attached is the Terms and conditions With Best Regards Rajesh Nair Siemens IT Solutions and Services GmbH SIS GO GAA HCC 247 Park, Hincon House, Tower-A, 8-10th floor, LBS Road, Vikhroli (West), Mumbai 400 083, INDIA Desk : +91 22 3937 2027 mailto:nairraj...@siemens.com Share your thoughts with us: [cid:image001.jpg@01CBAF50.7C00C1E0]http://twitter.com/SiemensAppMan [cid:image002.jpg@01CBAF50.7C00C1E0] http://www.linkedin.com/groups?gid=2865118 [cid:image003.jpg@01CBAF50.7C00C1E0] https://www.xing.com/net/applicationmngt/ [cid:image004.jpg@01CBAF50.7C00C1E0] http://www.competence-site.de/application-management [cid:image005.jpg@01CBAF50.7C00C1E0] http://www.slideshare.net/ApplicationManagement Siemens IT Solutions and Services GmbH: Managing Directors: Christian Oecking, Martin Bentler, Rainer-Christian Koppitz, Thomas Zimmermann; Registered Office: Munich, Germany; Commercial Register: Munich, HRB 184933 Important notice: This e-mail and any attachment thereof contain corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank you. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: Wednesday, January 05, 2011 7:15 PM To: arslist@arslist.org Subject: SLA is not getting attached Hi there, SLA is not getting attached. All the terms and conditions are fulfill but SLA is not getting attached. What would be the reason? Please guide me how to resolve this issue or tell which document I will study to resolve this issue. Thanks Regards Amanullah DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. Click herehttps://www.mailcontrol.com/sr/5ZIs+jABRq3TndxI!oX7UlZFmxSEjwo7M6V5tiGumNAmQF9g+8nW4NCPVnYKU!y478iCCi1CO1qtoBNtFUgrMg== to report this email as spam. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are__attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are inline: image001.jpginline: image002.jpginline: image003.jpginline: image004.jpginline: image005.jpg
SLA Progress is showing pending
Hi there, Version: 7.1 When the SLA due time is correct and the incident is resolved within SLA target time, the progress is showing pending. How can I rectify this issue? Thanks Regards Amanullah DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
SLA is not getting attached
Hi there, SLA is not getting attached. All the terms and conditions are fulfill but SLA is not getting attached. What would be the reason? Please guide me how to resolve this issue or tell which document I will study to resolve this issue. Thanks Regards Amanullah DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Not calculating correctly as per defined calendar
Hi there, Version 7.1 In SLM I configure Business time segment. In Incident date is calculated as in Business time segment but time is calculated wrongly as per defined calendar. Thanks Regards Amanullah IT Enterprise Applications DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Last two months Report of User Login Remedy
Thanks Dave for quick response. I don’t have User logging turned on. Is there any other way please tell me. Thanks Regards Amanullah From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Sunday, November 07, 2010 8:58 AM To: arslist@ARSLIST.ORG Subject: Re: Last two months Report of User Login Remedy ** With 7.1 you must have User logging turned on. Then extract the data from the log file. With 7.5 and newer you can log the User information to a form. So if you don't have User logging turned on you're out of luck. Dave - dave.shell...@tycoelectronics.com (Wireless) From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Sun Nov 07 00:43:37 2010 Subject: Last two months Report of User Login Remedy Hi there, Version 7.1 Can anybody tell me about one issue. The issue is my Management wants last two months report of users who login Remedy. Is there any audit report available in Remedy? The license Usage Repot is not fulfill my requirement. Please response me immediately. Thanks Regards Amanullah DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. Click herehttps://www.mailcontrol.com/sr/4Ntzcf7y7ILTndxI!oX7UlZFmxSEjwo70ZxKp8Pxfu1FdiMj91N1GnQ12V4Asf2FG7b10Lnpk571lqOECv!Swg== to report this email as spam. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
Last two months Report of User Login Remedy
Hi there, Version 7.1 Can anybody tell me about one issue. The issue is my Management wants last two months report of users who login Remedy. Is there any audit report available in Remedy? The license Usage Repot is not fulfill my requirement. Please response me immediately. Thanks Regards Amanullah DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Users who Login Remedy
Hi Rajesh, Can you please tell me about one issue. The issue is Management wants last two months which users login Remedy. Is there any audit report available in Remedy? The license Usage Repot is not fulfill my requirement. Please response me immediately. Thanks Regards Amanullah DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Product Categorization are not appearing in Search change
Hi there, Version 7.1 I have configured Product Categorization successfully and its working fine but issue is when I am clicking search change, the change form open and in Product Categorization nothing is appearing but when I am clicking New Change then all product categorization are there. In search change why product categorization is not appearing? Can anybody tell me how to resolve this issue. Thanks Regards Amanullah DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Product Categorization are not appearing in Search change
Thanks a lot Thanks Regards Amanullah IT Enterprise Applications -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chris Danaceau Sent: Wednesday, October 06, 2010 4:51 PM To: arslist@ARSLIST.ORG Subject: Re: Product Categorization are not appearing in Search change When you are searching the Change form are you selecting a Company? On a new change the customer defaults to you with your Company - which drives the Categorization selections. -- Chris Danaceau AttivaSoft Solutions Architect From: Action Request System discussion list(ARSList) on behalf of IT (Amanullah Bashir Ahmed) Sent: Wed 10/6/2010 2:31 AM To: arslist@ARSLIST.ORG Subject: Product Categorization are not appearing in Search change ** Hi there, Version 7.1 I have configured Product Categorization successfully and its working fine but issue is when I am clicking search change, the change form open and in Product Categorization nothing is appearing but when I am clicking New Change then all product categorization are there. In search change why product categorization is not appearing? Can anybody tell me how to resolve this issue. Thanks Regards Amanullah DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Product Categorization are not appearing in Search change
Thanks a lot. Thanks Regards Amanullah IT Enterprise Applications -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Wednesday, October 06, 2010 5:08 PM To: arslist@ARSLIST.ORG Subject: Re: Product Categorization are not appearing in Search change Correct. If you have multi tenancy enabled and your Product Cats are specific to the 1 company, you must select it from the Company drop down. I believe if the cats are set to -Global- , then it doesn't matter. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chris Danaceau Sent: Wednesday, October 06, 2010 8:51 AM To: arslist@ARSLIST.ORG Subject: Re: Product Categorization are not appearing in Search change When you are searching the Change form are you selecting a Company? On a new change the customer defaults to you with your Company - which drives the Categorization selections. -- Chris Danaceau AttivaSoft Solutions Architect From: Action Request System discussion list(ARSList) on behalf of IT (Amanullah Bashir Ahmed) Sent: Wed 10/6/2010 2:31 AM To: arslist@ARSLIST.ORG Subject: Product Categorization are not appearing in Search change ** Hi there, Version 7.1 I have configured Product Categorization successfully and its working fine but issue is when I am clicking search change, the change form open and in Product Categorization nothing is appearing but when I am clicking New Change then all product categorization are there. In search change why product categorization is not appearing? Can anybody tell me how to resolve this issue. Thanks Regards Amanullah DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Not able to see ARSYS.ARDBC.LDAP vendor name after configuring ARDBC LDAP
Hi Team, Version 7.1 I have configured ARDBC LDAP configuration form , But when I tried to create a vendor form using that I am unable to see the ARSYS.ARDBC.LDAP name under vendor names tab. Please Help me. Thanks Regards Amanullah DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Not able to see ARSYS.ARDBC.LDAP vendor name after configuring ARDBC LDAP
Hi Misi, I have done configuration as per your instructions. Following are the contents of Plugin-Lof-file. Still I am unable to see the ARSYS.ARDBC.LDAP PLGN TID: 002924 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Thu Sep 23 2010 14:12:08.0460 */AREAFreeCallback defined PLGN TID: 002924 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Thu Sep 23 2010 14:12:09. */ARDBC Plug-In Loaded: ARSYS.ARDBC.LDAP version 3 PLGN TID: 002924 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Thu Sep 23 2010 14:12:09. */ARPluginSetProperties defined PLGN TID: 002924 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Thu Sep 23 2010 14:12:09. */ARPluginInitialization defined PLGN TID: 002924 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Thu Sep 23 2010 14:12:09. */ARPluginTermination defined PLGN TID: 002924 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Thu Sep 23 2010 14:12:09. */ARPluginCreateInstance defined PLGN TID: 002924 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Thu Sep 23 2010 14:12:09. */ARPluginDeleteInstance defined PLGN TID: 002924 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Thu Sep 23 2010 14:12:09. */ARPluginEvent defined PLGN TID: 002924 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Thu Sep 23 2010 14:12:09. */ARDBCCreateEntry defined PLGN TID: 002924 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Thu Sep 23 2010 14:12:09. */ARDBCGetEntry defined PLGN TID: 002924 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Thu Sep 23 2010 14:12:09. */ARDBCSetEntry defined PLGN TID: 002924 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Thu Sep 23 2010 14:12:09. */ Thanks Regards Amanullah -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Thursday, September 23, 2010 1:27 PM To: arslist@ARSLIST.ORG Subject: Re: Not able to see ARSYS.ARDBC.LDAP vendor name after configuring ARDBC LDAP Hi, Do you have a corresponding Plugin:-row in the ar.cfg/conf file? Are your plugin-server working? Just open the Admin Console Server Information Form to verify this. Turn on Plugin-logging and restart your server to see if your plugin is loaded. Best Regards - Misi, RRR AB, http://www.rrr.se DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons.
Report of incident or change history
Hi there, Version 7.1 How can I get the report of incident or change history. For example, one incident or change is raised and assigned to GroupA, this GroupA has completed his work and assign same incident or change to GroupB. GroupB has finished his work and assigned to GroupC. Now I want to generate a report in which I want to mention that GroupA has spent how much time on incident or change and GroupB has spent how much time and same way. Thanks in advance Thanks Regards Amanullah DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Status* field of CI Information
Hi there, Version 7.1 I want to remove number 14 to 49 which are in Status* field of CI Information, screenshot is given below for more clarification. I tried form AST:ComputerSystem and check attributes of this form but delete option is disable, Value and default value fields are also disable. How I can do this? [cid:image001.png@01CB3701.156756A0] [cid:image002.jpg@01CB3701.156756A0] Thanks Regards Amanullah DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are inline: image001.pnginline: image002.jpg
How to relate people with assets fastly
HI there, Version 7.1 I have successfully import more than 8000 assets in the system. I want to relate these assets with people. Manually to relate each asset with people is a more time consuming practice. I also used Manage Bulk updates option but it is not useful. Can anybody tell me fast way to relate assets with people. Thanks in advance Thanks Regards Amanullah DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Currency Conversion
HI there, Version 7.1 In Purchase Requisition form Grand total being displayed in USD. We are using AED currency and our requirement is Grand total should calculate in AED currency not USD currency. Please tell me in which filter or where this conversion of currency takes place. Thanks Regards Amanullah DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Currency Conversion
Hi, I did on the same which you told me but again Grand total is appearing in AED but amount is appearing after conversion AED to USD. Please tell me where is conversion of currency option. Thanks Regards Amanullah From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nair, Rajesh IN BOM SISL Sent: Tuesday, August 03, 2010 12:58 PM To: arslist@ARSLIST.ORG Subject: Re: Currency Conversion ** Hi, You can do this in the attributes of the field where you can find the default value. In case the currency type AED is present you can added it from the functional Type where you can see the other values also. Regards Rajesh From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: Tuesday, August 03, 2010 12:59 PM To: arslist@ARSLIST.ORG Subject: Currency Conversion HI there, Version 7.1 In Purchase Requisition form Grand total being displayed in USD. We are using AED currency and our requirement is Grand total should calculate in AED currency not USD currency. Please tell me in which filter or where this conversion of currency takes place. Thanks Regards Amanullah DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Important notice: This e-mail and any attachment there to contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. Click herehttps://www.mailcontrol.com/sr/qJ4JFXb4Yu7TndxI!oX7Ui7EPDmaMvL6JnhII4+EJ+zLWaCET3Y3ZA1Y3TltCDjA9B2wCPbBLuT1lqOECv!Swg== to report this email as spam. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
How to add values in system component
Hi there, Version 7.1 In Asset Management CI Type under system component I had to add Scanner and telephone. For more clarification below you can see screen shot. [cid:image001.jpg@01CB3313.0FA974B0] Amanullah DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are inline: image001.jpg
CI Name* should Unique in Asset Manag
Hi there, Version 7.1 In Asset Management CI Name* would be unique, how is it possible? I want to make CI Name* Unique in Asset Management. Is there any possibility? Thanks Regards Amanullah DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Archiving Issue
Hi there, Version 7.1 Can anybody tell me what are the effects while Archiving the incidents. If I will archive those incidents which are related to Changes or Problems or Configuration Items, what would be the impact? Attachments in Work info would archive separately. I studied the BMC Document Form and App Objects, but I have not get good idea for archiving. Is there any other BMC Document for Archiving, please let me know. Thanks Regards Amanullah DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Bulk Updates
Hi Chowdhury, As per your recommendation I ran AR Report including People ID and save that report in .csv file then I add column Site+ on .csv file. In Preferences I select Update old record. I also mapped Field ID 1(People ID ). When I start import, the error is appearing and that error is attached. Can you please guide me where I am wrong. Thanks Regards Amanullah From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Tuesday, July 06, 2010 5:50 PM To: arslist@ARSLIST.ORG Subject: Re: Bulk Updates ** Amanullah, If the site will be different for all of these people, the best thing to do (from my experience) is to run an AR report including the People ID (field 1) and report out to a .csv file. This should include the 10,000 users. You can then add a column for 'Site+' on the .csv and update it with information from your Site form (The values need to exist on the Site form before you proceed). Then you would just use the import tool to import back that .csv file. Just make sure in Preferences you select Update old record... Make sure you map Field ID 1 (People ID). Of course, try it in a dev environment first. Good luck! To the U.S. listers, hope you all had a great Independence Day! Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: Tuesday, July 06, 2010 4:47 AM To: arslist@ARSLIST.ORG Subject: Bulk Updates Hi there, Version 7.1 How I can update records on Site+ field on General tab of people. How can I update more than 10,000 records of people? Is there bulk updates option. Which document would be useful for me to resolve the issue? Thanks Regards Amanullah DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. Click herehttps://www.mailcontrol.com/sr/LLOHGX1JgeXTndxI!oX7UjJJ!anWfNjRGUAfkEmQfy!VQ7dz1RML2utM0tqYTA539x59Q!EPlESbYw94u+b0NQ== to report this email as spam. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are attachment: Import_Error.JPG
Re: Easy way for Capacity Planning
Hi Joe, Thanks for response. I have 280602 incidents and 50422 Changes in the system, can you please calculate how much free disk space I can get if I will purge these incidents and changes. Thanks Regards Amanullah From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Monday, July 12, 2010 7:32 PM To: arslist@ARSLIST.ORG Subject: Re: Easy way for Capacity Planning ** There was a white paper released on sizing a few years ago that you might want to take a look at. This would offer you guidelines as to what you might need to consider. While these guidelines would be generic, it would give you an insight into capacity planning. Besides just record sizes, you might also want to consider sizes of attachments, and limit those sizes. If you cannot locate the document, I think I may have a copy of it. Let me know if you have trouble locating it on BMC's website, and I'll look for it later on my zip or flash drives where I think I may have saved a copy of it.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of IT (Amanullah Bashir Ahmed) Sent: Sunday, July 11, 2010 3:31 AM To: arslist@ARSLIST.ORG Subject: Easy way for Capacity Planning ** Hi there, Version 7.1 How can we do Capacity Planning in BMC Remedy? If I raise an incident or Change Request with 4 or 5 Work info types how much disk space is required, and how can I calculate. Please also guide me which document of BMC remedy can help me in this regard. Thanks Regards Amanullah DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Click herehttps://www.mailcontrol.com/sr/gBFXhW9!vvzTndxI!oX7Uh9iEAmzBfighWUJAyuGrzfRrBqH+Gf64v+78wAJHus16o5Dvy9BQPVGp10b+rkp2Q== to report this email as spam. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Email notification sent to the user when priority of an incident is changed.
Dear Nair, Thanks for support, only one issue is there email notification is not going to requester. In the If Action I select notify then in text field $Priority$ and in user name field I put my user ID and Mechanism is Email. In Messages tab Mailbox Name RMail and in Reply To field I put $Submitter$. Eamil is going to Assignee, it should go to requester. Can you please tell me where I am wrong. Thanks Regards Amanullah From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nair, Rajesh IN BOM SISL Sent: Monday, July 12, 2010 8:18 AM To: arslist@ARSLIST.ORG Subject: Re: Email notification sent to the user when priority of an incident is changed. ** Dear Amanullah, Create a filter on Priority With Run if Condition as TR.Priority != DB.Priority. if the transcation value of the priority does not matches the Database value a email get triggered Regards Rajesh Nair SIEMENS Information Systems Ltd. Hincon House (Old Building) (New Address) Lal Bahadur Shastri Marg, Vikhroli (West), Mumbai 400 083 India Off : +91 22 25711754 ( New number) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: Sunday, July 11, 2010 10:35 AM To: arslist@ARSLIST.ORG Subject: Email notification sent to the user when priority of an incident is changed. ** Hi there, Version 7.1 Email notification to be sent to the user when priority of an incident is changed. How this is possible? Thanks in advance Thanks Regards Amanullah DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Important notice: This e-mail and any attachment there to contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. Click herehttps://www.mailcontrol.com/sr/cd5PcpgPGcvTndxI!oX7UjH91erGnNUYUWxGr9mzO0FDU1Z2ylP!sqA4vGzTBKEN6o5Dvy9BQPVUlvAsdlYHAg== to report this email as spam. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Easy way for Capacity Planning
Hi there, Version 7.1 How can we do Capacity Planning in BMC Remedy? If I raise an incident or Change Request with 4 or 5 Work info types how much disk space is required, and how can I calculate. Please also guide me which document of BMC remedy can help me in this regard. Thanks Regards Amanullah DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Email notification sent to the user when priority of an incident is changed.
Hi there, Version 7.1 Email notification to be sent to the user when priority of an incident is changed. How this is possible? Thanks in advance Thanks Regards Amanullah DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Bulk Updates
Hi there, Version 7.1 How I can update records on Site+ field on General tab of people. How can I update more than 10,000 records of people? Is there bulk updates option. Which document would be useful for me to resolve the issue? Thanks Regards Amanullah DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
How to install and configure Remedy Application on my Laptop
Hi there, I want to install and configure BMC Remedy application on my laptop for test purpose. Any idea how is it possible. Someone told me go for virtual machine. I don't know how to do it. Thanks in advance. Thanks Regards Amanullah DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Restricting to type on menu feild
Hi Kumar, Can you please provide me solution of the following issue. In ABC field Menu included; Sales Marketing Finance Accounts Technical In CDF field while selecting Sales following menu should restrict only Brand Name Brand Value Brand Date Brand Expiry Date What is happening now in CDF field when I am selecting Sales, all menu item of Marketing, Finance, etc are appearing in the menu. Can you please assist me Thanks in advance Thanks Regards Amanullah From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pavan Kumar Sent: Monday, June 21, 2010 2:10 PM To: arslist@ARSLIST.ORG Subject: Restricting to type on menu feild Importance: High ** Hi List, I have a text box attached with menu, I wanted to restrict user to select from the displayed menu only, they should not type, is there any way to restrict. Your help is appreciated. Thanks Regards, Pavan Kumar CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation Click herehttps://www.mailcontrol.com/sr/wQw0zmjPoHdJTZGyOCrrhg== to report this email as spam. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
[no subject]
Hi List, Which is the best document related to MENUS in BMC Remedy Please reply as soon as possible Thanks in advance Thanks Regards Amanullah DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
[no subject]
Hi Rajesh, Can you please assist me for the following issue; In ABC field Menu included; Sales Marketing Finance Accounts Technical In CDF field while selecting Sales following menu should restrict only Brand Name Brand Value Brand Date Brand Expiry Date What is happening now in CDF field when I am selecting Sales, all menu item of Marketing, Finance, etc are appearing in the menu. Thanks Regards Amanullah From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nair, Rajesh IN BOM SISL Sent: Tuesday, June 22, 2010 4:34 PM To: arslist@ARSLIST.ORG Subject: ** Hi You can refer to the Concept guide. Regards Rajesh From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: Tuesday, June 22, 2010 5:59 PM To: arslist@ARSLIST.ORG Subject: ** Hi List, Which is the best document related to MENUS in BMC Remedy Please reply as soon as possible Thanks in advance Thanks Regards Amanullah DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Important notice: This e-mail and any attachment there to contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. Click herehttps://www.mailcontrol.com/sr/5n3CbCftbMLTndxI!oX7UhH8qESqrU+6UCG7tmQJxICZGniShx3NUc13eZw+nSa!DKEzXToJWJxTHufDF4Ashw== to report this email as spam. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: creating Groups
** It's not possible. One expert BMC Remedy Administrator told me it's not possible. Thanks Regards Amanullah From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Tuesday, June 22, 2010 6:14 PM To: arslist@ARSLIST.ORG Subject: Re: creating Groups ** This question was asked on April 27th on the list... although I don't think a solution was produced. Amanullah did you ever find a work around for this? What about a filter that will not allow assignment to that group in INC module? (I know it's a bit southern engineering... but a possible solution). Marcelo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Enslin Van Blerk - MWEB Sent: Tuesday, June 22, 2010 8:28 AM To: arslist@ARSLIST.ORG Subject: creating Groups ** Hi All I am using ARS 7.1 Is it possible to create a group that is only available in the change module? I have a group/department in our company that will not make use of the incident module but they will be assignees for a change. Currently the group appears in both the incident and the change module. The problem is people assign incidents to this group and no-one in that group looks at the incident module. Regards Enslin [cid:image001.jpg@01CB1238.1B18A6A0]http://www.mweb.co.za/productsservices/ This electronic communication and the attached file(s) are subject to a disclaimer which can be accessed on the following link: Disclaimerhttp://www.mweb.co.za/disclaimer - or copy the following URL into your browser - http://www.mweb.co.za/disclaimer. If you are unable to view the disclaimer, please contact ab...@mweb.commailto:ab...@mweb.com for a copy. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Click herehttps://www.mailcontrol.com/sr/wQw0zmjPoHdJTZGyOCrrhg== to report this email as spam. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are inline: image001.jpg
Re: Problem Management strange behavior
Hi there, Version 7.1 In Problem Management after closing the Known Error still I can change The Urgency* field and I can alter Operational Categorization and Product Categorization. It's very strange behavior after closing the known error no field should updated. Where I am wrong? Can anybody help me in this regard. Thanks in advance Thanks Regards Amanullah Software Consultant DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Problem Management strange behavior
Hi there, Version 7.1 In Problem Management after closing the Known Error still I can change The Urgency* field and I can alter Operational Categorization and Product Categorization. It's very strange behavior after closing the known error no field should updated. Where I am wrong? Can anybody help me in this regard. Thanks in advance Thanks Regards Amanullah Software Consultant DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
(ARERR 1630105)
Hi all, Version 7.1 The description of error is given below. There are no predefined support groups for Problem Manager assignment. Ask your system administrator to create one, or use the other options available for selecting the Problem Manager Assigned group. (ARERR 1630105). How can I rectify this error. Thanks Regards Amanullah Software Consultant DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Capacity Planning
Hi there Version 7.1 How can we do Capacity Planning in BMC Remedy? If I raise an incident or Change Request with 4 or 5 Work info types how much disk space is required, and how I will calculate. Please also guide me which document of BMC remedy can help me in this regard. Thanks Regards Amanullah Software Consultant DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
8) What does ARS stand for? Answer: Action Request System Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, June 16, 2010 3:33 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Thanks Matt, Thanks Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Wednesday, June 16, 2010 4:37 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ah Ok, well I'll answer the first one then you just need 33 more replies. The simple answer is that an Active Link is client side code whereas a Filter is server side code. An active link is triggered by the end user interacting with the application, for example using a button, selecting a menu or diplaying an entry. A filter is triggered by an action on the server, whether through a submission, modification, deletion, merge or returning an entry. In addition to Active Links and Filters there are Escalations which can trigger server side code, or interact directly based on a timed schedule. Hi Matt, I want answers only. I have gathered most of the questions from Google only. The 4th question I found in this link http://www.mail-archive.com/arslist@arslist.org/msg43690.html Thanks Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Wednesday, June 16, 2010 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You want answers to these questions or an opinion on them? No disrespect to Doug but question 4 is not relevant to how good someone might be. Some would be pretty much insulted if asked those questions so who is your target interviewee? What sort of experience would they have? Matt Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: No subject given
Thanks a lot Norbert Thanks for all who responded. Thanks Regards Amanullah Software Consultant From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Norbert Bolmer Sent: Sunday, June 13, 2010 9:57 PM To: arslist@ARSLIST.ORG Subject: Re: No subject given ** Hi Amanullah, 1296000 means 15 days. (1 day has 86400 seconds). I always use following syntax: ... AND ( 'Last Resolved Date' ($TIMESTAMP$ - (3 * 24 * 60 * 60)) or ... AND ( 'Last Resolved Date' ($TIMESTAMP$ - (3 * 86400)) Br, Norbert Am 13.06.2010 um 07:05 schrieb IT (Amanullah Bashir Ahmed): ** ** The following run if condition is for 5 days or 15 days. If we want after 3 days the resolved incident should close, where we will change?, 1296000 is calculating days or what is it? ( 'Status' = Resolved) AND ( 'Last Resolved Date' ($TIMESTAMP$ - 1296000)) Thanks Regards Amanullah Software Consultant From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pavan Kumar Sent: Thursday, June 10, 2010 7:37 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: No subject given ** It is HPD:INC:AutoCloseResolved, and you need to change the run if condition: ( 'Status' = Resolved) AND ( 'Last Resolved Date' ($TIMESTAMP$ - 1296000)) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Fults Sent: Thursday, June 10, 2010 3:58 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: No subject given There is an escalation that needs to be modified. Not in front of the system right now, but I think it was something like HPD:INC:AR_ESC_AUTOCLOSE or something to that effect. i will follow up when I get to work. Sincerely, Robert Fults Remedy Admin/Dev Florida International University From: IT (Amanullah Bashir Ahmed) [ahmed...@emiratesnbd.com] Sent: Wednesday, June 09, 2010 3:44 AM Subject: No subject given ** Hi there Version 7.1 According to BMC Remedy If you leave an incident as resolved, after 15 days the Incident Management application closes the incident. My requirement is If you leave an incident as resolved, after 5 days the Incident Management application should close the incident What Changes or configuration required to do this. Thanks in advance Thanks Regards Amanullah Software Consultant DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation Click herehttps://www.mailcontrol.com/sr/wQw0zmjPoHdJTZGyOCrrhg== to report this email as spam. _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: No subject given
** The following run if condition is for 5 days or 15 days. If we want after 3 days the resolved incident should close, where we will change?, 1296000 is calculating days or what is it? ( 'Status' = Resolved) AND ( 'Last Resolved Date' ($TIMESTAMP$ - 1296000)) Thanks Regards Amanullah Software Consultant From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pavan Kumar Sent: Thursday, June 10, 2010 7:37 PM To: arslist@ARSLIST.ORG Subject: Re: No subject given ** It is HPD:INC:AutoCloseResolved, and you need to change the run if condition: ( 'Status' = Resolved) AND ( 'Last Resolved Date' ($TIMESTAMP$ - 1296000)) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Fults Sent: Thursday, June 10, 2010 3:58 PM To: arslist@ARSLIST.ORG Subject: Re: No subject given There is an escalation that needs to be modified. Not in front of the system right now, but I think it was something like HPD:INC:AR_ESC_AUTOCLOSE or something to that effect. i will follow up when I get to work. Sincerely, Robert Fults Remedy Admin/Dev Florida International University From: IT (Amanullah Bashir Ahmed) [ahmed...@emiratesnbd.com] Sent: Wednesday, June 09, 2010 3:44 AM Subject: No subject given ** Hi there Version 7.1 According to BMC Remedy If you leave an incident as resolved, after 15 days the Incident Management application closes the incident. My requirement is If you leave an incident as resolved, after 5 days the Incident Management application should close the incident What Changes or configuration required to do this. Thanks in advance Thanks Regards Amanullah Software Consultant DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation Click herehttps://www.mailcontrol.com/sr/ierOkPMQT7!TndxI!oX7Ur4PW4MbJvzU6fQId!67RUPpinRDtXSSWrYhOe2XLkjvt!8eMRt!Cub63Umxp4EWgA== to report this email as spam. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
[no subject]
Hi Enslin, Thanks for your response. One more thing is if I want to stop all users to close the incident. My concern is incidents should close only using Auto Close Resolved escalation. Now in my company users can close the incidents but I am interested users would not be able to close the incidents manully, what should I do? Thanks Regards Amanullah Software Consultant From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Enslin Van Blerk - MWEB Sent: Wednesday, June 09, 2010 3:22 PM To: arslist@ARSLIST.ORG Subject: ** Hello Amanullah I think the only way in 7.1 is to change the escalation HPD:INC:AutoCloseResolved Regards Enslin From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: 09 June 2010 09:45 AM To: arslist@ARSLIST.ORG Subject: Hi there Version 7.1 According to BMC Remedy If you leave an incident as resolved, after 15 days the Incident Management application closes the incident. My requirement is If you leave an incident as resolved, after 5 days the Incident Management application should close the incident What Changes or configuration required to do this. Thanks in advance Thanks Regards Amanullah Software Consultant DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. [cid:image001.jpg@01CB0AD9.D901B5A0]http://www.mweb.co.za/productsservices/ This electronic communication and the attached file(s) are subject to a disclaimer which can be accessed on the following link: Disclaimerhttp://www.mweb.co.za/disclaimer - or copy the following URL into your browser - http://www.mweb.co.za/disclaimer. If you are unable to view the disclaimer, please contact ab...@mweb.commailto:ab...@mweb.com for a copy. Click herehttps://www.mailcontrol.com/sr/B4uowgzFysLTndxI!oX7Uh9iEAmzBfig7Anw9AKmMZ3Q99eHvsBI2bRzee+SpLSuDBz2Xpkfl95EcZNy6HxKug== to report this email as spam. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are inline: image001.jpg
[no subject]
Hi there Version 7.1 According to BMC Remedy If you leave an incident as resolved, after 15 days the Incident Management application closes the incident. My requirement is If you leave an incident as resolved, after 5 days the Incident Management application should close the incident What Changes or configuration required to do this. Thanks in advance Thanks Regards Amanullah Software Consultant DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Can we release the user without Administrator rights
Hi there, Version 7.1 We are releasing the user from Remedy as follows. AR System Administration Console Application Users / Groups / Roles then click on License review in this way we can release the user for floating and fixed license. My question is is there any way we can release the user without using AR System Administration Console Is there any possibility we can release the user without Administrator rights?? Thanks in advance Thanks Regards Amanullah Software Consultant DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: {Remedy ARS} Re: Support Group Name should only be visible in Change Management not in incident management.
Version 7.1.00 Patch 007
Thanks Regards
Amanullah
Software Consultant
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mahesh Chandra
Sent: Friday, April 30, 2010 8:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in
Change Management not in incident management.
** Can you confirm the ITSM version and patch number with this feature ?
Thanks
Mahesh
On Thu, Apr 29, 2010 at 3:18 AM, Nair, Rajesh IN BOM SISL
nairraj...@siemens.commailto:nairraj...@siemens.com wrote:
Hi, In the group skill forms you will see a drop down called group name..
select the desired group name . in the table field you will see all the entries
related to this group search for the entries for which is linked t Change
request and delete those entries.
Say Group1 has entries for Helpdesk linked to CTI and RSD and same is done for
Change.. and you do not what the Group name in the drop down list for that
particular CTI or RSD combination then delete the entry linked to Change Request
Regards
Rajesh Nair
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of ITN
(Amanullah Bashir Ahmed)
Sent: Thursday, April 29, 2010 12:54 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in
Change Management not in incident management.
Hi,
I searched the form Group skill but I have not found this form. Can you please
tell me other way.
Thanks Regards
Amanullah
Software Consultant
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Nair,
Rajesh IN BOM SISL
Sent: Wednesday, April 28, 2010 8:44 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in
Change Management not in incident management.
Hi,
This is related to routing. This can be done from the Group skil from wherein
the Group Name can be configured to be seen in the drop down menu for Helpdesk
and Change or any one(based on the role).
Regards
Rajesh
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Martinez,
Marcelo A
Sent: Wednesday, April 28, 2010 4:26 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in
Change Management not in incident management.
OK, Amanullah.. scratch that idea. I didn't test but thought it might work.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of jham36
Sent: Tuesday, April 27, 2010 3:00 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in
Change Management not in incident management.
I still think the Support Group will show up in Incident, just with no members.
Tickets can still be assigned to the group, the assignment engine just will
not be able to pick a person to assign it to.
james
On Apr 27, 12:36 pm, Pargeter, Christie :CO IS
cparg...@lhs.orgmailto:cparg...@lhs.org
wrote:
Will that allow them to be the Change Implementer?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.orgmailto:arsl...@arslist.org] On Behalf Of
Martinez, Marcelo A
Sent: Tuesday, April 27, 2010 8:27 AM
To: arsl...@arslist.orgmailto:arsl...@arslist.org
Subject: Re: Support Group Name should only be visible in Change
Management not in incident management.
**
Try this...
For the people in SP1, set assignment availability to NO and make sure
that the people in this group have functional role of Infrastructure
Change Manager and/or Assignee. That should work.
Marcelo
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.orgmailto:arsl...@arslist.org] On Behalf Of ITN
(Amanullah Bashir Ahmed)
Sent: Monday, April 26, 2010 11:03 PM
To: arsl...@arslist.orgmailto:arsl...@arslist.org
Subject: Support Group Name should only be visible in Change
Management not in incident management.
**
Hi there,
Version 7.1.00 Patch 007
Support Company:ABC Company
Support Organization: ITDB
Support Group Name: SP1
The above configuration we are using for both Incident Management and
Change Management.
Now requirement is that Support Group Name: SP1 should only be
visible in Change Management not in incident management.
How is it possible?
Thanks in advance
Thanks Regards
Amanullah
Software Consultant
DISCLAIMER:This e-mail message including any of its attachments is
intended solely for the addressee(s) and may contain privileged
information
Re: {Remedy ARS} Re: Support Group Name should only be visible in Change Management not in incident management.
Hi,
I searched the form Group skill but I have not found this form. Can you please
tell me other way.
Thanks Regards
Amanullah
Software Consultant
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nair, Rajesh IN BOM SISL
Sent: Wednesday, April 28, 2010 8:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in
Change Management not in incident management.
Hi,
This is related to routing. This can be done from the Group skil from wherein
the Group Name can be configured to be seen in the drop down menu for Helpdesk
and Change or any one(based on the role).
Regards
Rajesh
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
Sent: Wednesday, April 28, 2010 4:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in
Change Management not in incident management.
OK, Amanullah.. scratch that idea. I didn't test but thought it might work.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of jham36
Sent: Tuesday, April 27, 2010 3:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in
Change Management not in incident management.
I still think the Support Group will show up in Incident, just with no members.
Tickets can still be assigned to the group, the assignment engine just will
not be able to pick a person to assign it to.
james
On Apr 27, 12:36 pm, Pargeter, Christie :CO IS cparg...@lhs.org
wrote:
Will that allow them to be the Change Implementer?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
Sent: Tuesday, April 27, 2010 8:27 AM
To: arsl...@arslist.org
Subject: Re: Support Group Name should only be visible in Change
Management not in incident management.
**
Try this...
For the people in SP1, set assignment availability to NO and make sure
that the people in this group have functional role of Infrastructure
Change Manager and/or Assignee. That should work.
Marcelo
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Monday, April 26, 2010 11:03 PM
To: arsl...@arslist.org
Subject: Support Group Name should only be visible in Change
Management not in incident management.
**
Hi there,
Version 7.1.00 Patch 007
Support Company:ABC Company
Support Organization: ITDB
Support Group Name: SP1
The above configuration we are using for both Incident Management and
Change Management.
Now requirement is that Support Group Name: SP1 should only be
visible in Change Management not in incident management.
How is it possible?
Thanks in advance
Thanks Regards
Amanullah
Software Consultant
DISCLAIMER:This e-mail message including any of its attachments is
intended solely for the addressee(s) and may contain privileged
information. If you are not the addressee or you have received this
email message in error, please notify the sender who will remove your
details from its database. You are not authorized to read, copy,
disseminate, distribute or use this e-mail message or any attachment
to it in any manner and must delete the email and destroy any hard
copies of it. This e-mail message does not contain financial
instructions or commitments of any kind. Any views expressed in this
message are those of the individual sender and do not necessarily
reflect the views of Emirates NBD PJSC, or any other related
subsidiaries, entities or persons.
_attend WWRUG10www.wwrug.comARSlist: Where the Answers Are_
_attend WWRUG10www.wwrug.comARSlist: Where the Answers Are_
__
_ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
attend wwrug10www.wwrug.comARSlist: Where the Answers Are
--
You received this message because you are subscribed to the Google Groups
Remedy ARS group.
To post to this group, send email to arsl...@googlegroups.com.
To unsubscribe from this group, send email to
arslist+unsubscr...@googlegroups.com.
For more options, visit this group
athttp://groups.google.com/group/arslist?hl=en.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10
www.wwrug.com ARSlist: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10
www.wwrug.com ARSlist: Where the Answers Are
Important notice: This e-mail and any attachment there to contains corporate
proprietary
Re: {Remedy ARS} Re: Support Group Name should only be visible in Change Management not in incident management.
Hi,
Form Group skill does not exist.
Thanks Regards
Amanullah
Software Consultant
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nair, Rajesh IN BOM SISL
Sent: Thursday, April 29, 2010 12:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in
Change Management not in incident management.
Hi, In the group skill forms you will see a drop down called group name..
select the desired group name . in the table field you will see all the entries
related to this group search for the entries for which is linked t Change
request and delete those entries.
Say Group1 has entries for Helpdesk linked to CTI and RSD and same is done for
Change.. and you do not what the Group name in the drop down list for that
particular CTI or RSD combination then delete the entry linked to Change Request
Regards
Rajesh Nair
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Thursday, April 29, 2010 12:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in
Change Management not in incident management.
Hi,
I searched the form Group skill but I have not found this form. Can you please
tell me other way.
Thanks Regards
Amanullah
Software Consultant
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nair, Rajesh IN BOM SISL
Sent: Wednesday, April 28, 2010 8:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in
Change Management not in incident management.
Hi,
This is related to routing. This can be done from the Group skil from wherein
the Group Name can be configured to be seen in the drop down menu for Helpdesk
and Change or any one(based on the role).
Regards
Rajesh
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
Sent: Wednesday, April 28, 2010 4:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in
Change Management not in incident management.
OK, Amanullah.. scratch that idea. I didn't test but thought it might work.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of jham36
Sent: Tuesday, April 27, 2010 3:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in
Change Management not in incident management.
I still think the Support Group will show up in Incident, just with no members.
Tickets can still be assigned to the group, the assignment engine just will
not be able to pick a person to assign it to.
james
On Apr 27, 12:36 pm, Pargeter, Christie :CO IS cparg...@lhs.org
wrote:
Will that allow them to be the Change Implementer?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
Sent: Tuesday, April 27, 2010 8:27 AM
To: arsl...@arslist.org
Subject: Re: Support Group Name should only be visible in Change
Management not in incident management.
**
Try this...
For the people in SP1, set assignment availability to NO and make sure
that the people in this group have functional role of Infrastructure
Change Manager and/or Assignee. That should work.
Marcelo
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Monday, April 26, 2010 11:03 PM
To: arsl...@arslist.org
Subject: Support Group Name should only be visible in Change
Management not in incident management.
**
Hi there,
Version 7.1.00 Patch 007
Support Company:ABC Company
Support Organization: ITDB
Support Group Name: SP1
The above configuration we are using for both Incident Management and
Change Management.
Now requirement is that Support Group Name: SP1 should only be
visible in Change Management not in incident management.
How is it possible?
Thanks in advance
Thanks Regards
Amanullah
Software Consultant
DISCLAIMER:This e-mail message including any of its attachments is
intended solely for the addressee(s) and may contain privileged
information. If you are not the addressee or you have received this
email message in error, please notify the sender who will remove your
details from its database. You are not authorized to read, copy,
disseminate, distribute or use this e-mail message or any attachment
to it in any manner and must delete the email and destroy any hard
copies of it. This e-mail message does not contain financial
instructions or commitments of any kind. Any views expressed in this
message are those
Support Group Name should only be visible in Change Management not in incident management.
Hi there, Version 7.1.00 Patch 007 Support Company:ABC Company Support Organization: ITDB Support Group Name: SP1 The above configuration we are using for both Incident Management and Change Management. Now requirement is that Support Group Name: SP1 should only be visible in Change Management not in incident management. How is it possible? Thanks in advance Thanks Regards Amanullah Software Consultant DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Format of date or time value not recognized
Hi there, What is the solution of this following error. [cid:image001.jpg@01CAE3B6.388CB920] Thanks Regards Amanullah Software Consultant DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are inline: image001.jpg
Re: how to retrieve incidents which are already been archived
Hi Gavin, Version 7.1.00 Patch 007 How to retrieve archived incidents, any document from BMC regarding this please let me know. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin Sent: Tuesday, April 20, 2010 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Good luck with getting those attachments back. If the attachments were stored in HPD:Attachments or HPD:WorkLog (Depending on ITSM version) and you specifically did not archive these along with the main incidents, then I suspect that OOB workflow will have deleted these entries... Thanks, Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com W: www.computacenter.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: 20 April 2010 06:43 To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Hi Jack, Archive information. Select archive option of the form HPD:Help Desk then select Archive Type: Copy to Archive and Delete from Source Archive to Form: ARCHIVE:HPD:Help Desk2 Qualification 'Status'=Closed By using the above method I successfully archived incidents. Now remedy user needs attachment of some incidents which are archived. That's why I need to retrieve some incidents. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Covert, Jack Sent: Tuesday, April 20, 2010 7:50 AM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Retrieve them for what use (who, how, for what purpose, etc)? Also, how did you archive them? Jack Covert Corporate IT Remedy Support Team Remedy Support Team Home Page http://collaborate.mckesson.com/sites/esm/remedy Remedy QA Sessions on Thursdays @ 10:30 AM PT Details on Remedy Support Team Home Page -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Monday, April 19, 2010 8:47 PM To: arslist@ARSLIST.ORG Subject: how to retrieve incidents which are already been archived --_000_354D5B2EE4BDEB42BD219673F21AAA1B766A97WITEXVS1uaeemirat_ Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: quoted-printable Hi there, I have successfully archived the incidents. How to retrieve those incidents= which are already been archived? Thanks in advance Thanks Regards Amanullah Software Consultant Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 DISCLAIMER: This e-mail message including any of its attachments is intended solely fo= r the addressee(s) and may contain privileged information. If you are not t= he addressee or you have received this email message in error, please notif= y the sender who will remove your details from its database. You are not au= thorized to read, copy, disseminate, distribute or use this e-mail message = or any attachment to it in any manner and must delete the email and destroy= any hard copies of it.=20 This e-mail message does not contain financial instructions or commitments = of any kind. Any views expressed in this message are those of the individua= l sender and do not necessarily reflect the views of Emirates NBD PJSC, or = any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are --_000_354D5B2EE4BDEB42BD219673F21AAA1B766A97WITEXVS1uaeemirat_ Content-Type: text/html; charset=us-ascii Content-Transfer-Encoding: quoted-printable ** html xmlns:v=3Durn:schemas-microsoft-com:vml xmlns:o=3Durn:schemas-micr= osoft-com:office:office xmlns:w=3Durn:schemas-microsoft-com:office:word = xmlns:x=3Durn:schemas-microsoft-com:office:excel xmlns:p=3Durn:schemas-m= icrosoft-com:office:powerpoint xmlns:a=3Durn:schemas-microsoft-com:office= :access xmlns:dt=3Duuid:C2F41010-65B3-11d1-A29F-00AA00C14882 xmlns:s=3D= uuid:BDC6E3F0-6DA3-11d1-A2A3-00AA00C14882 xmlns:rs=3Durn:schemas-microsof= t-com:rowset xmlns:z=3D#RowsetSchema xmlns:b=3Durn:schemas-microsoft-co= m:office:publisher xmlns:ss=3Durn:schemas-microsoft-com:office:spreadshee= t xmlns:c=3Durn:schemas-microsoft-com:office:component:spreadsheet xmlns= :odc=3Durn:schemas-microsoft-com:office:odc xmlns:oa=3Durn:schemas-micro= soft-com:office:activation xmlns:html=3Dhttp
Re: how to retrieve incidents which are already been archived
Its mean there is no difference between archiving and deletion in Remedy. If I will delete all the records, then from backup I can retrieve. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin Sent: Tuesday, April 20, 2010 2:25 PM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived I guess the only option then is to look at a database back-up! Guess this shows the value of testing, testing, testing. Once an entry has been deleted, then it's over to the database guys for back-up retrieval... BTW - please send all replies to the arslist. I don't need to be copied in as well. Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com W: www.computacenter.com -Original Message- From: ITN (Amanullah Bashir Ahmed) [mailto:ahmed...@emiratesnbd.com] Sent: 20 April 2010 11:17 To: arslist@ARSLIST.ORG Cc: Coleman, Gavin Subject: RE: how to retrieve incidents which are already been archived Hi Gavin, Version 7.1.00 Patch 007 How to retrieve archived incidents, any document from BMC regarding this please let me know. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin Sent: Tuesday, April 20, 2010 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Good luck with getting those attachments back. If the attachments were stored in HPD:Attachments or HPD:WorkLog (Depending on ITSM version) and you specifically did not archive these along with the main incidents, then I suspect that OOB workflow will have deleted these entries... Thanks, Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com W: www.computacenter.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: 20 April 2010 06:43 To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Hi Jack, Archive information. Select archive option of the form HPD:Help Desk then select Archive Type: Copy to Archive and Delete from Source Archive to Form: ARCHIVE:HPD:Help Desk2 Qualification 'Status'=Closed By using the above method I successfully archived incidents. Now remedy user needs attachment of some incidents which are archived. That's why I need to retrieve some incidents. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Covert, Jack Sent: Tuesday, April 20, 2010 7:50 AM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Retrieve them for what use (who, how, for what purpose, etc)? Also, how did you archive them? Jack Covert Corporate IT Remedy Support Team Remedy Support Team Home Page http://collaborate.mckesson.com/sites/esm/remedy Remedy QA Sessions on Thursdays @ 10:30 AM PT Details on Remedy Support Team Home Page -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Monday, April 19, 2010 8:47 PM To: arslist@ARSLIST.ORG Subject: how to retrieve incidents which are already been archived --_000_354D5B2EE4BDEB42BD219673F21AAA1B766A97WITEXVS1uaeemirat_ Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: quoted-printable Hi there, I have successfully archived the incidents. How to retrieve those incidents= which are already been archived? Thanks in advance Thanks Regards Amanullah Software Consultant Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 DISCLAIMER: This e-mail message including any of its attachments is intended solely fo= r the addressee(s) and may contain privileged information. If you are not t= he addressee or you have received this email message in error, please notif= y the sender who will remove your details from its database. You are not au= thorized to read, copy, disseminate, distribute or use this e-mail message = or any attachment to it in any manner and must delete the email and destroy= any hard copies of it.=20 This e-mail message does not contain financial instructions or commitments = of any kind. Any views expressed in this message are those of the individua= l sender and do not necessarily
Re: how to retrieve incidents which are already been archived
Hi Kumar, Yes I archive on the following form. Archive to Form: ARCHIVE:HPD:Help Desk2 How to search from this form, please tell me. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pavan Kumar Sent: Tuesday, April 20, 2010 2:40 PM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived If you have archived an incident it will be moved to another form called incidents- archive, try searching in this form. Thanks Regards, Pavan Kumar -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Tuesday, April 20, 2010 4:03 PM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Its mean there is no difference between archiving and deletion in Remedy. If I will delete all the records, then from backup I can retrieve. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin Sent: Tuesday, April 20, 2010 2:25 PM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived I guess the only option then is to look at a database back-up! Guess this shows the value of testing, testing, testing. Once an entry has been deleted, then it's over to the database guys for back-up retrieval... BTW - please send all replies to the arslist. I don't need to be copied in as well. Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com W: www.computacenter.com -Original Message- From: ITN (Amanullah Bashir Ahmed) [mailto:ahmed...@emiratesnbd.com] Sent: 20 April 2010 11:17 To: arslist@ARSLIST.ORG Cc: Coleman, Gavin Subject: RE: how to retrieve incidents which are already been archived Hi Gavin, Version 7.1.00 Patch 007 How to retrieve archived incidents, any document from BMC regarding this please let me know. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin Sent: Tuesday, April 20, 2010 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Good luck with getting those attachments back. If the attachments were stored in HPD:Attachments or HPD:WorkLog (Depending on ITSM version) and you specifically did not archive these along with the main incidents, then I suspect that OOB workflow will have deleted these entries... Thanks, Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com W: www.computacenter.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: 20 April 2010 06:43 To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Hi Jack, Archive information. Select archive option of the form HPD:Help Desk then select Archive Type: Copy to Archive and Delete from Source Archive to Form: ARCHIVE:HPD:Help Desk2 Qualification 'Status'=Closed By using the above method I successfully archived incidents. Now remedy user needs attachment of some incidents which are archived. That's why I need to retrieve some incidents. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Covert, Jack Sent: Tuesday, April 20, 2010 7:50 AM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Retrieve them for what use (who, how, for what purpose, etc)? Also, how did you archive them? Jack Covert Corporate IT Remedy Support Team Remedy Support Team Home Page http://collaborate.mckesson.com/sites/esm/remedy Remedy QA Sessions on Thursdays @ 10:30 AM PT Details on Remedy Support Team Home Page -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Monday, April 19, 2010 8:47 PM To: arslist@ARSLIST.ORG Subject: how to retrieve incidents which are already been archived --_000_354D5B2EE4BDEB42BD219673F21AAA1B766A97WITEXVS1uaeemirat_ Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: quoted-printable Hi there, I have successfully archived the incidents. How to retrieve those incidents= which are already been archived? Thanks in advance Thanks
Re: how to retrieve incidents which are already been archived
Hi Reiser, The ARCHIVE:HPD:Help Desk2 form view access is Public but it is not appearing in object list. Any idea why it is not appearing in Object list. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Reiser, John J Sent: Tuesday, April 20, 2010 4:59 PM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Amanullah, If the form has Public view access then you should see it in the Object List. I don't like to add objects to OOTB forms but you could add a single button that performs an Open window action against the ARCHIVE:HPD:Help Desk2 form in search mode. Then when a user needs access to the Archived data they only need to click the button and then do a search in the archive form. You could get fancy and actually let the user enter the incident number and grab it for the open window action in modify mode so their search is performed in the active link. Be aware of what Gavin said about the attachments not being archived. You may only get to see your archived Helpdesk records. Good luck, --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Tuesday, April 20, 2010 6:46 AM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Hi Kumar, Yes I archive on the following form. Archive to Form: ARCHIVE:HPD:Help Desk2 How to search from this form, please tell me. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pavan Kumar Sent: Tuesday, April 20, 2010 2:40 PM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived If you have archived an incident it will be moved to another form called incidents- archive, try searching in this form. Thanks Regards, Pavan Kumar -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Tuesday, April 20, 2010 4:03 PM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Its mean there is no difference between archiving and deletion in Remedy. If I will delete all the records, then from backup I can retrieve. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin Sent: Tuesday, April 20, 2010 2:25 PM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived I guess the only option then is to look at a database back-up! Guess this shows the value of testing, testing, testing. Once an entry has been deleted, then it's over to the database guys for back-up retrieval... BTW - please send all replies to the arslist. I don't need to be copied in as well. Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com W: www.computacenter.com -Original Message- From: ITN (Amanullah Bashir Ahmed) [mailto:ahmed...@emiratesnbd.com] Sent: 20 April 2010 11:17 To: arslist@ARSLIST.ORG Cc: Coleman, Gavin Subject: RE: how to retrieve incidents which are already been archived Hi Gavin, Version 7.1.00 Patch 007 How to retrieve archived incidents, any document from BMC regarding this please let me know. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin Sent: Tuesday, April 20, 2010 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Good luck with getting those attachments back. If the attachments were stored in HPD:Attachments or HPD:WorkLog (Depending on ITSM version) and you specifically did not archive these along with the main incidents, then I suspect that OOB workflow will have deleted these entries... Thanks, Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com W: www.computacenter.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: 20 April 2010 06:43
how to retrieve incidents which are already been archived
Hi there, I have successfully archived the incidents. How to retrieve those incidents which are already been archived? Thanks in advance Thanks Regards Amanullah Software Consultant Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: how to retrieve incidents which are already been archived
Hi Jack, Archive information. Select archive option of the form HPD:Help Desk then select Archive Type: Copy to Archive and Delete from Source Archive to Form: ARCHIVE:HPD:Help Desk2 Qualification 'Status'=Closed By using the above method I successfully archived incidents. Now remedy user needs attachment of some incidents which are archived. That's why I need to retrieve some incidents. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Covert, Jack Sent: Tuesday, April 20, 2010 7:50 AM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Retrieve them for what use (who, how, for what purpose, etc)? Also, how did you archive them? Jack Covert Corporate IT Remedy Support Team Remedy Support Team Home Page http://collaborate.mckesson.com/sites/esm/remedy Remedy QA Sessions on Thursdays @ 10:30 AM PT Details on Remedy Support Team Home Page -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Monday, April 19, 2010 8:47 PM To: arslist@ARSLIST.ORG Subject: how to retrieve incidents which are already been archived --_000_354D5B2EE4BDEB42BD219673F21AAA1B766A97WITEXVS1uaeemirat_ Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: quoted-printable Hi there, I have successfully archived the incidents. How to retrieve those incidents= which are already been archived? Thanks in advance Thanks Regards Amanullah Software Consultant Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 DISCLAIMER: This e-mail message including any of its attachments is intended solely fo= r the addressee(s) and may contain privileged information. If you are not t= he addressee or you have received this email message in error, please notif= y the sender who will remove your details from its database. You are not au= thorized to read, copy, disseminate, distribute or use this e-mail message = or any attachment to it in any manner and must delete the email and destroy= any hard copies of it.=20 This e-mail message does not contain financial instructions or commitments = of any kind. Any views expressed in this message are those of the individua= l sender and do not necessarily reflect the views of Emirates NBD PJSC, or = any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are --_000_354D5B2EE4BDEB42BD219673F21AAA1B766A97WITEXVS1uaeemirat_ Content-Type: text/html; charset=us-ascii Content-Transfer-Encoding: quoted-printable ** html xmlns:v=3Durn:schemas-microsoft-com:vml xmlns:o=3Durn:schemas-micr= osoft-com:office:office xmlns:w=3Durn:schemas-microsoft-com:office:word = xmlns:x=3Durn:schemas-microsoft-com:office:excel xmlns:p=3Durn:schemas-m= icrosoft-com:office:powerpoint xmlns:a=3Durn:schemas-microsoft-com:office= :access xmlns:dt=3Duuid:C2F41010-65B3-11d1-A29F-00AA00C14882 xmlns:s=3D= uuid:BDC6E3F0-6DA3-11d1-A2A3-00AA00C14882 xmlns:rs=3Durn:schemas-microsof= t-com:rowset xmlns:z=3D#RowsetSchema xmlns:b=3Durn:schemas-microsoft-co= m:office:publisher xmlns:ss=3Durn:schemas-microsoft-com:office:spreadshee= t xmlns:c=3Durn:schemas-microsoft-com:office:component:spreadsheet xmlns= :odc=3Durn:schemas-microsoft-com:office:odc xmlns:oa=3Durn:schemas-micro= soft-com:office:activation xmlns:html=3Dhttp://www.w3.org/TR/REC-html40; = xmlns:q=3Dhttp://schemas.xmlsoap.org/soap/envelope/; xmlns:rtc=3Dhttp://m= icrosoft.com/officenet/conferencing xmlns:D=3DDAV: xmlns:Repl=3Dhttp://= schemas.microsoft.com/repl/ xmlns:mt=3Dhttp://schemas.microsoft.com/share= point/soap/meetings/ xmlns:x2=3Dhttp://schemas.microsoft.com/office/excel= /2003/xml xmlns:ppda=3Dhttp://www.passport.com/NameSpace.xsd; xmlns:ois= =3Dhttp://schemas.microsoft.com/sharepoint/soap/ois/; xmlns:dir=3Dhttp://= schemas.microsoft.com/sharepoint/soap/directory/ xmlns:ds=3Dhttp://www.w3= .org/2000/09/xmldsig# xmlns:dsp=3Dhttp://schemas.microsoft.com/sharepoint= /dsp xmlns:udc=3Dhttp://schemas.microsoft.com/data/udc; xmlns:xsd=3Dhttp= ://www.w3.org/2001/XMLSchema xmlns:sub=3Dhttp://schemas.microsoft.com/sha= repoint/soap/2002/1/alerts/ xmlns:ec=3Dhttp://www.w3.org/2001/04/xmlenc#= xmlns:sp=3Dhttp://schemas.microsoft.com/sharepoint/; xmlns:sps=3Dhttp://= schemas.microsoft.com/sharepoint/soap/ xmlns:xsi=3Dhttp://www.w3.org/2001= /XMLSchema-instance xmlns:udcs=3Dhttp://schemas.microsoft.com/data/udc/so= ap xmlns:udcxf=3Dhttp://schemas.microsoft.com/data/udc/xmlfile; xmlns:udc= p2p=3Dhttp://schemas.microsoft.com/data/udc/parttopart; xmlns:wf=3Dhttp:/= /schemas.microsoft.com/sharepoint
Re: Archiving for incidents in Remedy
Hi there, I have successfully archived the incidents. Now if users want to retrieve those incidents which are already archived. What is process or which options I have to select? Thanks in advance Thanks Regards Amanullah Software Consultant From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Uday Joshi Sent: Monday, March 01, 2010 10:57 AM To: arslist@ARSLIST.ORG Subject: Re: Archiving for incidents in Remedy ** Hi Amanullah, Please refer to Form and Application Objects guide. It has appendix explaining archiving process. The overall archiving process need to be thought with a due consideration to business requirement/expectation. Best Regards, Uday Joshi From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Monday, March 01, 2010 11:17 To: arslist@ARSLIST.ORG Subject: Archiving for incidents in Remedy ** Hi Guys, Version 7.1.00 Patch 007 First I need any link for studying material on Archiving in BMC Remedy. Secondly we need to do Archiving for incidents in BMC Remedy, how we can do archiving in Remedy? Thanks Regards Amanullah Software Consultant DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com Click herehttps://www.mailcontrol.com/sr/stOj05VJmUXTndxI!oX7UuzsNXr4lLvt6mmIhK4VGugRmo7z8akr4JtlsfOfrGVlVxKZIFayS2dvYd5fHr7iGA== to report this email as spam. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
(ARERR 1291067)
Hi there, Version 7.1.00 Patch 007 The Vendor Group fields are invalid. Use the menus with the Vendor Company, Vendor Organization, and Vendor Group fields or the type ahead return function on the Vendor Group field to select this information. (ARERR 1291067) When I am trying to save the values in Vendor Group+ field , the above error displays. Can anybody tell me how to rectify it. Thanks Regards Amanullah Software Consultant DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Service Request In Process encountered an event error
Hi there, Version 7.1.00 Patch 007 When I am trying to raise an incident through requester console, following error is appearing in AR System Email Messages Service Request In Process encountered an event error with the back-end application. This error must be handled promptly. Thanks Regards Amanullah Software Consultant DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Reported source under Classification tab
Hi there, Version 7.1.00 Patch 007 In Incident Management under Classification tab one field is Reported Source. User requirement is that Reported source should be Web by default. I made changes and its working fine but problem is when user raise an incident using Requester Console, Reported source is other by default but I want to make it Web. How can I do this? Quick response please. Thanks in advance Thanks Regards Amanullah Software Consultant DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
updated one support group in BMC Remedy
Hi there, Version 7.1.00 Patch 007 Someone has updated one support group in BMC Remedy, how can I Audit it that who has done this. In advance thanks Thanks Regards Amanullah Software Consultant Thanks Regards Amanullah Software Consultant DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
ARERR [9260] Report location is missing
Hi there, Version 7.1.00 Patch 007 We are facing an issue while taking the report using thin client interface. Following error is getting displayed: Error during processing : ARERR [9260] Report location is missing from report settings configuration page. Please see your administrator. Which setting is required to resolve this issue. Thanks Regards Amanullah Software Consultant DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
ARERR [9260] Report location is missing
Hi there, Version 7.1.00 Patch 007 We are facing an issue while taking the report using thin client interface. Following error is getting displayed: Error during processing : ARERR [9260] Report location is missing from report settings configuration page. Please see your administrator. Which setting is required to resolve this issue. Thanks Regards Amanullah Software Consultant DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Archiving for incidents in Remedy
Hi Brosow, Can you please give me more information about archiving. Thanks Regards Amanullah Software Consultant From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brosow, Torsten Sent: Friday, March 05, 2010 3:30 AM To: arslist@ARSLIST.ORG Subject: Re: Archiving for incidents in Remedy ** Hi Amunullah, ITSM requires a much more smarter solution as BMC offers for OOTB archiving. I set up a database driven solution to archive ITSM 7.x and 7.5 considering the data and permission model. If you need more information pls let me know. Kind Regards Torsten Brosow Senior Solution Consultant Column Technologies Australia Pty Ltd Level 32, 101 Miller Street North Sydney NSW 2060 Mobile: +61 (0) 450 605 836 | Email: tbro...@columnit.commailto:tbro...@columnit.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Monday, 1 March 2010 16:47 To: arslist@ARSLIST.ORG Subject: [ARSLIST] Archiving for incidents in Remedy ** Hi Guys, Version 7.1.00 Patch 007 First I need any link for studying material on Archiving in BMC Remedy. Secondly we need to do Archiving for incidents in BMC Remedy, how we can do archiving in Remedy? Thanks Regards Amanullah Software Consultant DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Click herehttps://www.mailcontrol.com/sr/tL5Y+scHukHTndxI!oX7UvTYI8Dvcdp0IsallAe64BUzazUhpvXz5HZtQ14GMXlJD43poH8w84ZaXEW7R1X!lw== to report this email as spam. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
How to sync Active Directory users with BMC Remedy Users
Hi Gays, Version 7.1.00 Patch 007 How to synchronize Active Directory users with BMC Remedy Users. When any user is created in Active Directory how automatically user is created in Remedy and when user is deleted in Active Directory how automatically user is deleted in Remedy. Thanks Regards Amanullah Software Consultant DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ARERR 1904
Hi there, Please how to get rid of the below error. An error occurred while generating the Crystal report: Failed to open the connection-ODBC data source: AR System ODBC Data Source (ARERR 1904). Please anybody help me urgently. Thanks Regards Amanullah Software Consultant DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Number of Licenses Changed
Thanks a lot for your quick and positive response. Your quick response helped me to resolve my issue. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Wednesday, February 10, 2010 12:32 PM To: arslist@ARSLIST.ORG Subject: Re: Number of Licenses Changed Hi! You should not need to restart. Less persons can login to Remedy with a full write-license. My guess is that Floating people already logged in would keep their write-tokens until they logout or get a timeout. If you are at the maximum limit of Floating licenses, no new logins would be granted a Write until you go below 71. On the Fixed side, my guess is that your users would actually keep their Fixed license until you change the license type. It is when the record in the User-form is modified that the Fixed-check is performed. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi there, Version 7.1.00 Patch 007 License type Number of licenses BMC: Change Management User Fixed 200 BMC: Change Management User Floating200 Bu using BMC Remedy AR System Administration Console, I select option Add or remove Licenses and made following changes. License type Number of licenses BMC: Change Management User Fixed 58 BMC: Change Management User Floating71 And save these changes. There are 2 questions here. 1) I have to restart the BMC remedy service to save these changes or there is no need to restart the service. 2) Which type of impact would be on BMC Remedy users Thanks Regards Amanullah Software Consultant DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Number of Licenses Changed
Thanks for your response. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, February 10, 2010 7:39 PM To: arslist@ARSLIST.ORG Subject: Re: Number of Licenses Changed My recollection is that if the number of Fixed licenses available is artificially lowered to below the number of fixed licenses assigned, then the folks that were last assigned fixed licenses will not get that fixed licenses upon logging in. In other words, in the example below, the first 58 people who were assigned a fixed license will get it when they log in. The 142 folks that were assigned a license after the initial 58 won't get one - even if none of the first 58 are logged in. Best thing to do is to ensure that no more than 58 people have been assigned a fixed license. Otherwise you may see unexpected behavior. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Wednesday, February 10, 2010 12:32 AM To: arslist@ARSLIST.ORG Subject: Re: Number of Licenses Changed Hi! You should not need to restart. Less persons can login to Remedy with a full write-license. My guess is that Floating people already logged in would keep their write-tokens until they logout or get a timeout. If you are at the maximum limit of Floating licenses, no new logins would be granted a Write until you go below 71. On the Fixed side, my guess is that your users would actually keep their Fixed license until you change the license type. It is when the record in the User-form is modified that the Fixed-check is performed. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi there, Version 7.1.00 Patch 007 License type Number of licenses BMC: Change Management User Fixed 200 BMC: Change Management User Floating200 Bu using BMC Remedy AR System Administration Console, I select option Add or remove Licenses and made following changes. License type Number of licenses BMC: Change Management User Fixed 58 BMC: Change Management User Floating71 And save these changes. There are 2 questions here. 1) I have to restart the BMC remedy service to save these changes or there is no need to restart the service. 2) Which type of impact would be on BMC Remedy users Thanks Regards Amanullah Software Consultant DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Number of Licenses Changed
Hi there, Version 7.1.00 Patch 007 License type Number of licenses BMC: Change Management User Fixed 200 BMC: Change Management User Floating200 Bu using BMC Remedy AR System Administration Console, I select option Add or remove Licenses and made following changes. License type Number of licenses BMC: Change Management User Fixed 58 BMC: Change Management User Floating71 And save these changes. There are 2 questions here. 1) I have to restart the BMC remedy service to save these changes or there is no need to restart the service. 2) Which type of impact would be on BMC Remedy users Thanks Regards Amanullah Software Consultant DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Please guide how to resolve issues
Hi there, Can anybody tell me how to resolve the following issues. 1) On critical incidents, Down Time Start and End date should be mandatory while resolving the case 2) While closing the incident (Critical), Tier 3 classification should be mandatory Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Filter in BMC Remedy Administrator
Hi there, I made one filter in BMC Remedy Administrator, the purpose of filter is when new Infrastructure change is assigned to group Command group, the email notification should go to only members of Command group. The filter's details are given below Form Name: CHG: Infrastructure Change Run if: ( 'TR.Support Group Name' != $NULL$ ) AND ( 'TR.Support Group Name' = Command group ) AND ( 'TR.Support Group Name' != 'DB.Support Group Name') Execute on: Submit Modify When click on If Action(1) Notify Text: You have been selected as a change assignee for change ID $Infrastructure change ID$ User name: Jhon115, Geji234, Geroge345, Sunil111, Madhem101 When I am creating new Infrastructure change, the email notification message should go to Command group members those are Jhon115, Geji234, Geroge345, Sunil111, Madhem101 but email notification message is going to all users. Which mistake I am doing in filter. Can anybody help me about this issue. Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Filter in BMC Remedy Administrator
I made following changes but still email messages are going to all users ( 'Support Group Name' = Command group ) AND ( 'Support Group Name' != 'DB.Support Group Name') $'Support Group ID'=SGP2111$ Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ARSmarts Support Sent: Saturday, January 30, 2010 9:32 PM To: arslist@ARSLIST.ORG Subject: Re: Filter in BMC Remedy Administrator ** And a small suggestion to make you run if shorter: ( 'Support Group Name' = Command group ) AND ( 'Support Group Name' != 'DB.Support Group Name') Jean-Louis Halleux ARSmarts sa On 30 Jan 2010, at 12:12, Frank Caruso wrote: ** The user names need to be separated by Carriage returns not commas. However, a better a way to do this is to user the Support Group ID for the Command Group. Remedy will evaluate that value and send the notification to all members of the group. Check out the 7.1 Workflow Objects guide doc, page 63. HTH On Sat, Jan 30, 2010 at 1:56 PM, ITN (Amanullah Bashir Ahmed) ahmed...@emiratesnbd.commailto:ahmed...@emiratesnbd.com wrote: ** Hi there, I made one filter in BMC Remedy Administrator, the purpose of filter is when new Infrastructure change is assigned to group Command group, the email notification should go to only members of Command group. The filter's details are given below Form Name: CHG: Infrastructure Change Run if: ( 'TR.Support Group Name' != $NULL$ ) AND ( 'TR.Support Group Name' = Command group ) AND ( 'TR.Support Group Name' != 'DB.Support Group Name') Execute on: Submit Modify When click on If Action(1) Notify Text: You have been selected as a change assignee for change ID $Infrastructure change ID$ User name: Jhon115, Geji234, Geroge345, Sunil111, Madhem101 When I am creating new Infrastructure change, the email notification message should go to Command group members those are Jhon115, Geji234, Geroge345, Sunil111, Madhem101 but email notification message is going to all users. Which mistake I am doing in filter. Can anybody help me about this issue. Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Click herehttps://www.mailcontrol.com/sr/SYA0DmkfxBzTndxI!oX7UnIhTPT9yuPLtx2rXcnMscCu9RmJ1oqCdYkdWwkzu2XNBlYqXZhwxPPOOlfc7GpTWA== to report this email as spam. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Filter in BMC Remedy Administrator
I made following changes but still email messages are going to all users ( 'Support Group Name' = Command group ) AND ( 'Support Group Name' != 'DB.Support Group Name') $'Support Group ID'=SGP2111$ Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of manoj jain Sent: Saturday, January 30, 2010 4:38 PM To: arslist@ARSLIST.ORG Subject: Re: Filter in BMC Remedy Administrator ** Hi, Better use support group id instead of users name. Definitely it will work. Regards, Manoj On Sat, Jan 30, 2010 at 4:26 PM, ITN (Amanullah Bashir Ahmed) ahmed...@emiratesnbd.commailto:ahmed...@emiratesnbd.com wrote: ** Hi there, I made one filter in BMC Remedy Administrator, the purpose of filter is when new Infrastructure change is assigned to group Command group, the email notification should go to only members of Command group. The filter's details are given below Form Name: CHG: Infrastructure Change Run if: ( 'TR.Support Group Name' != $NULL$ ) AND ( 'TR.Support Group Name' = Command group ) AND ( 'TR.Support Group Name' != 'DB.Support Group Name') Execute on: Submit Modify When click on If Action(1) Notify Text: You have been selected as a change assignee for change ID $Infrastructure change ID$ User name: Jhon115, Geji234, Geroge345, Sunil111, Madhem101 When I am creating new Infrastructure change, the email notification message should go to Command group members those are Jhon115, Geji234, Geroge345, Sunil111, Madhem101 but email notification message is going to all users. Which mistake I am doing in filter. Can anybody help me about this issue. Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Click herehttps://www.mailcontrol.com/sr/Za8K8RhtenzTndxI!oX7UnIhTPT9yuPLG4e1OUhR1N1XKYJ3wMKEHBMrboLqIZ6dBlYqXZhwxPPfDqWPgPvXQw== to report this email as spam. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: how to enable Thread logging
Thanks alot Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Thursday, January 28, 2010 9:05 AM To: arslist@ARSLIST.ORG Subject: Re: how to enable Thread logging ** From the User Tool open the Administration Console. Then open the link Server Information. Click on the Log Files tab and you will see Thread logging On Thu, Jan 28, 2010 at 7:59 AM, ITN (Amanullah Bashir Ahmed) ahmed...@emiratesnbd.commailto:ahmed...@emiratesnbd.com wrote: ** Hi there, Can anybody tell me how to enable Thread logging Version 7.1 patch003 Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Click herehttps://www.mailcontrol.com/sr/T2e0V2XgKWnTndxI!oX7UruhAJZzARH0Xp!kbtkMmSuCGU48BlusXsUP4qv0+3y8IflN5u8jlz6zpFBU8KFm0g== to report this email as spam. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
how to enable Thread logging
Hi there, Can anybody tell me how to enable Thread logging Version 7.1 patch003 Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Enable email notification
Lyle, I am still waiting for your response regarding the following issue. I am providing you full detail of my issue. I have one Group, that group name is GRP1. There are seven members in this group GPR1. My requirement is whenever any Access request or Change request is assigned to GPR1, Email notification message should go to each member of GPR1. Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management From: ITN (Amanullah Bashir Ahmed) Sent: Saturday, January 16, 2010 12:16 PM To: arslist@ARSLIST.ORG Subject: RE: Enable email notification Lyle, Thanks for response, now I am providing you full detail of my issue. I have one Group, that group name is GRP1. There are seven members in this group GPR1. My requirement is whenever any Access request or Change request is assigned to GPR1, Email notification message should go to each member of GPR1. Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Thursday, January 14, 2010 10:13 PM To: arslist@ARSLIST.ORG Subject: Re: Enable email notification ** Amanullah, Can you be more specific about what exactly you are trying to accomplish? Be specific about exactly which notification you are trying to enable or under what precise circumstances do you want this group notified. Lyle DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Enable email notification
Lyle, Thanks for response, now I am providing you full detail of my issue. I have one Group, that group name is GRP1. There are seven members in this group GPR1. My requirement is whenever any Access request or Change request is assigned to GPR1, Email notification message should go to each member of GPR1. Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Thursday, January 14, 2010 10:13 PM To: arslist@ARSLIST.ORG Subject: Re: Enable email notification ** Amanullah, Can you be more specific about what exactly you are trying to accomplish? Be specific about exactly which notification you are trying to enable or under what precise circumstances do you want this group notified. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Wednesday, January 13, 2010 9:59 PM To: arslist@ARSLIST.ORG Subject: Re: Enable email notification ** Hi Lyle, How to enable Email notification for the change releases that are assigned to one group. Version 7.1 Patch 003 Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 From: ITN (Amanullah Bashir Ahmed) Sent: Wednesday, January 13, 2010 9:45 AM To: 'arslist@ARSLIST.ORG' Subject: Enable email notification Hi there, How to enable Email notification for the change releases that are assigned to one group. Version 7.1 Patch 003 Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. Click herehttps://www.mailcontrol.com/sr/yA6cxHzdjNLTndxI!oX7UkndWW4UgEvcmGvss3J1QvFtlQqIeEF2eJ!cAQ67dzg1qS30Zw0Y5ZKENNTgBxFzrw== to report this email as spam. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Enable email notification
Hi Lyle, How to enable Email notification for the change releases that are assigned to one group. Version 7.1 Patch 003 Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 From: ITN (Amanullah Bashir Ahmed) Sent: Wednesday, January 13, 2010 9:45 AM To: 'arslist@ARSLIST.ORG' Subject: Enable email notification Hi there, How to enable Email notification for the change releases that are assigned to one group. Version 7.1 Patch 003 Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: SLA escalation
Hi Lyle, Please provide guidance regarding SLA escalation of IT Service desk for incident management console and change request console First level escalation - Geji Second level escalation - Davison Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 From: ITN (Amanullah Bashir Ahmed) Sent: Wednesday, January 13, 2010 9:05 AM To: 'arslist@ARSLIST.ORG' Subject: SLA escalation Hi there, Please provide guidance regarding SLA escalation of IT Service desk for incident management console and change request console First level escalation - Geji Second level escalation - Davison Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
SLA escalation
Hi there, Please provide guidance regarding SLA escalation of IT Service desk for incident management console and change request console First level escalation - Geji Second level escalation - Davison Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Enable email notification
Hi there, How to enable Email notification for the change releases that are assigned to one group. Version 7.1 Patch 003 Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: SLA escalation of IT Service desk
Hi there, The present status is: First level escalation - Davison Second level escalation - Geji Can anybody tell me how to change the SLA escalation of IT Service desk as below. First level escalation - Geji Second level escalation - Davison Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 From: ITN (Amanullah Bashir Ahmed) Sent: Sunday, January 10, 2010 7:57 AM To: 'arslist@ARSLIST.ORG' Subject: SLA escalation of IT Service desk Hi there, Can anybody tell me how to do the following changes. change the SLA escalation of IT Service desk as below. First level escalation - Geji Second level escalation - Davison Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
SLA escalation of IT Service desk
Hi there, Can anybody tell me how to do the following changes. change the SLA escalation of IT Service desk as below. First level escalation - Geji Second level escalation - Davison Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
please assist me
Hi, I need to import assets (through Import Utility) and my requirement is while uploading it should automatically co-relate the Asset with people. People (NT ID) can be included in the extract. Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: please assist me
Hi Robert, Version 7.1.00 Patch 003 Please find the attached two sheets, one is containing the mapping and other is having the data. Please note that in the data sheet I have added the field (Login ID) which is available in the People form. As people data is already available we need to co-relate the asset info with people using the Login ID while importing the Assets. CI Type*+ Computer System Hope you will find all the details. Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Molenda Sent: Tuesday, January 05, 2010 6:16 PM To: arslist@ARSLIST.ORG Subject: Re: please assist me ** Hello Amanullah; I'd need to know the version(s) of Remedy and ITSM that you're running in order to be of more assistance in addition to some of the following other areas: * Which types of assets? * How do they map into CMDB Classes? * Are they all they same types of assets? * Has the data already been field validated - for example Dates/Times/Integers/Char_Str_len/etc?? I've written custom processes to handle this, due to the validation requirements of pushing the data around the system... HTH Robert Molenda Principal Consultant, Infosys Technologies On Tue, Jan 5, 2010 at 2:28 AM, ITN (Amanullah Bashir Ahmed) ahmed...@emiratesnbd.commailto:ahmed...@emiratesnbd.com wrote: ** Hi, I need to import assets (through Import Utility) and my requirement is while uploading it should automatically co-relate the Asset with people. People (NT ID) can be included in the extract. Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- If it were not for the gutter, my mind would be homeless! _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Click herehttps://www.mailcontrol.com/sr/icNAw46cjjTTndxI!oX7Uv9V!ikrwev!0+8EZk7bFDzjF8f1w3p1+AqPUD5dJJTzw8nwJFcFOyrTIRMbBnxawg== to report this email as spam. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Remedy Import Asset - data.csv Description: Remedy Import Asset - data.csv Remedy Asset Import - Mapping.xls Description: Remedy Asset Import - Mapping.xls
Pls help me
Hi there, The Incident Service Type Menu, as currently all the tickets which are logged by Users in Remedy the Default Service Type is appearing as User Service Request. Kindly arrange to do the changes to make User Service Restoration as Default Type. [cid:image001.jpg@01CA8C8F.25945310] What is the solution of this issue. I am using Remedy 7. Thanks Regards Amanullah DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are inline: image001.jpg
ARERR 92
Hi there, When I am trying to import the data by using BMC Remedy Import, I am getting the following error. Timeout during database update the operation has been accepted by the server and will usually complete successfully (ARERR 92) I am using Version 7.1.00 Patch 003 Please help me in this regard. Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
