Re: CMDB 7.6.4
Hi, The workaround could be as follows: To restore the job on server A, job can be exported in an .arx file, but in the process of exporting the job, the reconciliation console copies the export information to clipboard and then you need to paste it in a text editor and save it as .arx. In the pdf it is strictly mentioned that, do not use Microsoft notepad it does not save the carriage returns and line feeds (CR+LF) properly this could be the reason for Java.Lang.ArrayOutofbounds Exception. Also while importing we use command: dataimport.bat -x ServerName -u UserName -p Password -a Port -o ImportFile -l LogFile -e 179 -D 4 which has an option of log file, the log file generated while importing can give a better information on this error. HTH -- Regards, Abhilash Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Tuesday, October 09, 2012 11:52 PM To: arslist@ARSLIST.ORG Subject: CMDB 7.6.4 ** ** Hi All, One Sandbox RE job definition is no longer on Server B. Data was replicated from one server to another server, and different people were involved. We have a copy of the same Sandbox RE job definition on Server A. How do you restore this one RE job from Server A to Server B? I know that RE jobs can be exported to a .arx file and then imported. However, the problem is Java.Lang.ArrayOutofbounds Exception 9 errors are preventing the import. The .arx file just opens and does nothing. Do I have to re-create the entire job on Server B (from a copying the RE job on Server A)? If I do re-create the job on Server B, and the RE job has a different instance ID than what was OOB - will this be a problem? _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Requester Console, wrong create double records.
Hi, This is a configuration issue Check whether your Create Request on Submit option is enabled or not. Go to - Application Administration Console Custom Configuration Tab Incident Management Advanced Options Rules Make sure the create request on submit radio button is set to NO HTH -- Regards, Mangal Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of team.rem...@libero.it Sent: Wednesday, October 10, 2012 2:40 PM To: arslist@ARSLIST.ORG Subject: Requester Console, wrong create double records. Hi All, I have a problem with my Requester Console of ITSM 7.6. When I create a request, the system assigns two records of SRM: Request with the same ID Incident. Fortunately, only one passes on incident management. I want the system creates only a request and not two! what's wrong? can you help me? Thanks in advance Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Creating ticket from IncidentInterfaceCreate
Hi, You can do following things to achieve your expected result. 1.Take all the mandatory fields including 'z1D_Action' on form. 2.Push all required fields to create a incident ticket. In filter on Push field action set the CREATE operation to 'z1D_Action' on Incident_Interface_Create form. After doing this the incident ticket will get successfully created. HTH -- Regards, Sameer Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Test Sent: Wednesday, October 10, 2012 12:07 AM To: arslist@ARSLIST.ORG Subject: Creating ticket from IncidentInterfaceCreate Hello all, 7.6.02 SP2 I’ve created a form with an AL that pushes fields to Incident Interface_Create on After Submit and a Button Field. It’s not working. I’ve looked through List postings and see where lots of you do this with a Filter on Merge. Problem with that is you can’t save with a button when using a Filter. We created a form a couple of years back (on 7.5) using an AL with the same Execution Options as the AL which I’m having a difficult time with. Logging shows Passed Qualification for the AL but doesn’t create a ticket. Even if I enter those same fields directly in Incident Interface Create it shows me Sumit Successful: ID 206, but still doesn’t create a ticket. Any ideas would be greatly appreciated or lead me to documentation on this. I’ve searched but there doesn’t seem to be any. Thanks, Ricki Haines Liberty Medical ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Random MidTier Error
Hi, ClientCore.js is the 'heart' of Javascript 'scripts' for the web browser and the mid-tier. It's available for several web browsers (for ex. IE, Firefox...etc). You can find those in folder '/arsys/resources/ie/' for example. You can try this way. But make sure that this is the error by use IE 8 and go to developer tools and make sure that the error is Search FocusMgr.WorkflowComplete() 1. Go to MidTier path C:\Program Files\AR System\Mid-Tier\resources\ie\javascript. And backup ClientCore.js file as ClientCore_backup.js. 2. Modify ClientCore.js 3. Search FocusMgr.WorkflowComplete(); in the file, and delete this line, and save the file. 4. Flush cache your mid-tier 5. Try to reproduce the issue HTH -- Regards, Snehal Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Myers, Scott Sent: Monday, October 08, 2012 11:51 PM To: arslist@ARSLIST.ORG Subject: Random MidTier Error ** Hi all, I'm getting an error in our Remedy 7.6.4 midtier. It appears randomly and then goes away after restarting the midtier server. It happens in the ClientCore.js file. Uncaught TypeError: Cannot call method 'WorkflowComplete' of undefined There is also an error that appears along with this one: Failed to load resource. The missing resource is a file called a99a2af9.js What is that file? Thanks in advance for your help. Scott This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Status Reason Selection Code
Hi, This can be achieved as follows. The Selection code cannot be modified later hence it is grayed out. The status reason selection code is not generated automatically, it has to be entered manually. Besides this selection code must match with the ID of menu item in the hidden field Status_Reason_Hidden. That means, if the custom status reason has got id as 20001 in Status_Reason_Hidden then the value of selection code for that status reason in the SYS:Status Reason Menu Item must be 20001. When selecting the status, the workflow checks for two things Firstly, status name added to status reason hidden field is present in the form SYS:Status Reason Menu Item or not. Secondly the id of the menu item matches with the selection code or not To solve the given issue the entry must be deleted (as selection code cannot be modified later) a new entry must be created with same name as added in the status reason hidden field and selection code as ID in the status reason hidden field. HTH -- Regards, Abhilash Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: mailto:i...@vyomlabs.com i...@vyomlabs.com || Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ahmed Sauga Sent: Wednesday, October 03, 2012 2:00 AM To: arslist@ARSLIST.ORG Subject: Status Reason Selection Code ** Hello Everyone. Having an issue customizing the status reason. I am adding additional values to it on the HPD:Help Desk Form. I have added the values in status_reason_hideen field. I have added the values to the SYS:Status Reason Menu Item. However, the Selection code on SYS:Status Reason Menu Item has been greyed out and blank; i cannot modify it. When i save the new value in this form, it also does not generate automatically. I recently made the same change to WOI:WorkOrder and it worked as expected. Why is the selection code greyed out? Any assistance would be appreciated. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC Analytics For BSM 7604
Hi Sandeep, Yes, it is mandatory to install SAP BusinessObjects XI Enterprise Release 3.1 SP2/3 before installing BMC Analytics. You can download this product from BMC EPD with trial license key. If needed you convert it to permanent key in communication with BMC Regards, Sunil Vyom Labs Pvt. Ltd From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey Sent: Wednesday, September 26, 2012 12:27 PM To: arslist@ARSLIST.ORG Subject: BMC Analytics For BSM 7604 ** Dear List, Is it Mandatory to install SAP BusinessObjects XI Enterprise Release 3.1 SP3 or R2 SP5 before installing BMC analystics for BSM 7604? Where we will get the installer for SAP BusinessObjects XI Enterprise Release 3.1 SP3 or R2 SP5 or is this comes along with BMC analytics?. Is this licensed product? Kindly let me know if anyone having idea for the same. Do we require any thing additionally to implement BMC Analytics for BSM? Thanks. -- Sandeep Pandey Remedy Developer _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
JOB: Vyom Labs is seeking Remedy Consultant for Product Development for Pune
** Dear All, Vyom Labs is seekingRemedyConsultantforProductDevelopment for Pune The remedy consultant can work as contractor or on permanent roles of Vyom Labs. Job Function Responsibilities: Work as a senior developer in a team as part of the Remedy ITSM Development team. Work on development/escalations. Understand the requirements, design the new features and implement those adhering to the standards and do the Unit testing. Work on the defects and escalations on these products. Technically guide the team. Position Requirements Skills Required: 7+ years experience overall experience in software development 3+ years experience in Remedy Applications development Exposure to ITSM products Position Attributes Desired Skills / Special Qualifications: Familiarity with agile/scrum development methodology Education/Training Required: Bachelor's degree in Computer Science/Engineering OR equivalent If intersted send across your profile ASAP to: sa...@vyomlabs.com Please get in touch with Sagar Malkar for this Opportunity. Contact Details: Sagar Malkar HR Department Vyom Labs Pvt. Ltd. Hand Phone: 1-(484)-660-4056 / 91-9326603921 Email: mailto:sa...@vyomlabs.com http://www.vyomlabs.com/ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
JOB: Vyom Labs is seeking ITSM7 professional for Migration project in Jacksonville, FL
** Dear All, Vyom Labs is seekingITSM7professional for MigrationprojectinJacksonville,FL The remedy consultant can work as contractor or on permanent roles of Vyom Labs. Project Duration: 7 - 8 months ITSM7 migration project. We need a senior level experienced candidate with RAC or RTS certification with ITSM7 deployments. Migrate full ITSM5 to ITSM7 (IM, PM, CM, SLM, AM, CMDB) and several custom integrations and customizations. If interested kindly send across your profile ASAP to: sa...@vyomlabs.com Please get in touch with Sagar Malkar for this Opportunity. Contact Details: Sagar Malkar HR Department Vyom Labs Pvt. Ltd. Hand Phone: 1-(484)-660-4056 / 91-9326603921 Email: mailto:sa...@vyomlabs.com http://www.vyomlabs.com/ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
JOB: Vyom Labs is seeking ITSM 7 and CMDB expert for a Project in Middle East
** Dear All, Vyom Labs is seeking ITSM 7 and CMDB expert for Project in Middle East. The remedy consultant can work as contractor or on permanent roles of Vyom Labs. Responsibilities of this assignment include: · Develop and Present IT Governance strategy for the organization using BMC tool • Understand planned scope of Incident, Change, SLM, Asset Management and IT Configuration Management processes • Develop execution plan for Design/Build/Test/Deploy phase · Provide SME guidance on installation/configuration/customization of BMC components (Remedy ITSM suite, CMDB, integration with third party discovery tools) • Individual contributor as well as guiding the team · Work with CIO and planners to assess current capabilities and identify high-level requirements • Develop prototypes, solution blueprints, and project scope to ensure that the needs of the business are being met. • Participate in quality management reviews to ensure adherence to all quality management plans and standards • Excellent communication skills and technical skills to conduct solution analysis workshops, articulate strategy and to interact with CIO Please get in touch with Sagar Malkar for this Opportunity. Contact Details: Sagar Malkar HR Department Vyom Labs Pvt. Ltd. Hand Phone: 1-(484)-660-4056 / 91-9326603921 Email: mailto:sa...@vyomlabs.com http://www.vyomlabs.com/ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
Performance Issue In Archiving the data
** Hello Everyone ... We are in very wired situation right now. We are using Remedy 7.0.0 with ITSM Suits. We are facing problem in archiving. Our user complaining about slow performance of system everyday.If i am not wrong it's could be solve if we archive current HPD tickets. currently we have, more than 34,00,000 incident record in HPD:HelpDesk. We tried to archive with qualification which has near around 60,000 record. But our UAT server had crash while arching. Same risk of arching we can not take on production.We have following H/w configuration.Application server: 16 GB RAM, Sun 4 u (dual core - 4 CPU)OS - Solaris 10Database (remote) - 10gWeb server (remote) - tomact 5.5Per day Incident are around 30,000. So we have decided to archive everyday. Qualification would be like this, so system archive only 2 days record before 3 months. So everyday we will archive around 50,000 Record. We want to know, How much time it will take? ..please any suggestion would be welcome ... __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
Remedy IVR integration via mid-tier
** Hi,We want to integrate Remedy with IVR via mid-tier.Remedy-IVR integration using user tool is working fine and now we want to achieve the same through mid-tier.Has anyone achieved the same earlier?Any help is appreciated.TIA,Aniruddha __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
Re: libwebservice.sl error
Hi, Go to armonitor.cfg file. And copy the line C:\Program Files\AR System\ARServer\arplugin.exe -i C:\Program Files\AR System\remd10 -m And paste it on command prompt, then run it. Then one message will come Loaded web services plugin successfully. It means web services plugin started. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Atul Vohra Sent: Saturday, September 20, 2008 7:34 PM To: arslist@ARSLIST.ORG Subject: libwebservice.sl error Hi All, My client has ARS 7.0.01 Patch 004 and we wanted to use web services so I modified the ar.conf (attached with server name changed) to load the plugin but are getting the following error message when we start arsystem- - Fri Sep 19 21:44:31 2008 390695 : An error has occurred while loading a plug-in. (ARERR 8756) Fri Sep 19 21:44:31 2008 /opt/ar/bin/libwebservice.sl: Exec format error -- Any ideas. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Inserting data in the T table directly from the database.
Hi Anuj, You can insert the values in the respective T table as well as H table directly from the database. There is no issue. And it will populate in Form. Please recheck your query. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anuj DUA Sent: Friday, September 19, 2008 3:16 PM To: arslist@ARSLIST.ORG Subject: Inserting data in the T table directly from the database. Hi, I am trying to insert data into T table directly from the database. I have also inserted the values (ENTRYID) in the respective H table. But the data is not getting reflected in the form. If anyone has any idea of this, pls share. With Regards, Anuj Dua ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Active Directory Integration
Hi Ajit, You can do one thing for the problem regarding LDAP mapping you have. You need to check for which type of permission is required for requester console. Create a Group and map that group with the particular Role in Roles Form. And After that You need to map that Group with LDAP Group from Server Information External Authentication tab. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of AR_User Sent: Saturday, September 06, 2008 2:08 PM To: arslist@ARSLIST.ORG Subject: Active Directory Integration Hello All, I am on ARS 7.1, ITSM 7.0.0.3 and integrated Active Directory (ARDBC and AREA) with the system. Now users can login into system by using their Active directory login information. But while creating new request it gives an error as following: You must be a registered user to access the Requester Console. Please contact your Administrator to register for the Requester Application. I want to know that, do I need to populate active directory user data into People form? Please help me out. Thanks Regards, Ajit -- View this message in context: http://www.nabble.com/Active-Directory-Integration-tp19344286p19344286.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Table field - saving preferences
Hi Dave Are you really not able to right click on that field or when you right click then you are not getting preferences-Save. If you are not getting preferences-save when ever you right click .for this do following setting through Admin tool. Go to properties of List field. And select table labels tab and check there is preferences in Header. If there is blank fill up Preferences and save it. Then check through User tool, is it coming or not. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drake,Dave Sent: Thursday, September 04, 2008 12:05 AM To: arslist@ARSLIST.ORG Subject: Table field - saving preferences Hi all, I've got a display only form with a list field on it. Users aren't able to right click and save preferences on it (like column width, etc), the option to Save just isn't on there. Pretty sure I'm just missing an easy setting or something. Thanks in advance ARS 7.0.1 p007, SQL2K, Win2K3 Dave Drake - Remedy Administrator _ CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
[no subject]
Dear All, I have one query regarding the permissions in ITSM. The requirement of the is like that, if I want to create a separate permission group in ITSM that should be a combination of any two permission like Incident Master and Infrastructure Change Master permission groups. 1. What is the BMC recommendation for creating custom group? 2. If We have to create then how should I implement this? Please provide your inputs on this issue. Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Regarding Permissions in ITSM
Dear All, I have one query regarding the permissions in ITSM. The requirement is like that, if I want to create a separate permission group in ITSM that should be a combination of any two permission like Incident Master and Infrastructure Change Master Permission groups. 1. What is the BMC recommendation for creating custom group? 2. If we have to create then how should I implement this? Please provide your inputs on this issue. Regards, Sandeep ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Required Network Bandwidth for ITSM
HI Thiru, Following May help you, Network bandwidth also depends on traffic to and from the database if the database resides on a different machine. The amount of traffic between the server and database is usually about the same as the traffic between the server and clients. Therefore, if your database is kept on a separate server, it is likely that it will approximately double the network bandwidth requirements. Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thirumavalavan Muthusamy NCS Sent: Thursday, August 28, 2008 2:38 PM To: arslist@ARSLIST.ORG Subject: Required Network Bandwidth for ITSM Hi, How do determine the required bandwidth for the ITSM System v7.x? Estimated concurrent users are 300. Platform: Win 2003, SQL Server, Incident, Problem, SRM, CMDB. Regards Thiru __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Regarding Permissions in ITSM
Hi Prashanth, Thanks for your reply. But I have a query related to the following statement that you have said map it to a custom role. Add newly created role permission to the deployable application. What I have done here is that, I have created a computed group and a custom role corresponding to it. Then I mapped the role with the computed group. But I didn't get what you meant by Add newly created role permission to the deployable application Please explain the same. Thanks in advance. Sandeep _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bhagawat, Prashanth Sent: Thursday, August 28, 2008 4:50 PM To: arslist@ARSLIST.ORG Subject: Re: Regarding Permissions in ITSM Create a computed group, which will include the groups Incident Master and Infrastructure Change Master permission group, map it to a custom role. Add newly created role permission to the deployable application. create menu entry in lis:sys permission map form , so that you can allot newly created permission to users from the people form prashanth _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ITSM SUPPORT Sent: 28 August 2008 02:39 To: arslist@ARSLIST.ORG Subject: Regarding Permissions in ITSM ** Dear All, I have one query regarding the permissions in ITSM. The requirement is like that, if I want to create a separate permission group in ITSM that should be a combination of any two permission like Incident Master and Infrastructure Change Master Permission groups. 1. What is the BMC recommendation for creating custom group? 2. If we have to create then how should I implement this? Please provide your inputs on this issue. Regards, Sandeep __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Email 7.1 engine not sending mail
Hi Fred, This error is occurred because the password entered or configured in email message configuration form is wrong. I have tried this thing on my machine I have faced same problem I have the snapshot for same error as well so please check the password again. You can also modify the password by 1. modifying the emailstart.bat file and add the -p password option to the java command in the file. Run it once and this should fix your authentication problem 2. Open ARSystem Email mailbox Configuration form then check the user name password you have entered please enter it correctly click save. You can view this error by viewing AR System Email Error Logs form. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, August 18, 2008 2:00 AM To: arslist@ARSLIST.ORG Subject: Email 7.1 engine not sending mail After upgrading from ARS 6.3 to 7.1 I can no longer send emails. The error I get in the log is: Checking connection to server: devars01 ... Application has started Version: 7.1.00 Patch 004 200807081308 Using JRE: 1.5.0_12 Successfully connected. Aug 17, 2008 3:06:45 PM javax.mail.Service connect SEVERE: null javax.mail.AuthenticationFailedException at javax.mail.Service.connect(Service.java:306) at com.bmc.arsys.emaildaemon.SenderModule.openTransport(SenderModule.java:4 32) at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:193) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Thread.java:595) The system worked correctly when it was 6.3. The only change is that 7.1 requires an Application Service password (which I have reset several times on both sides, Email Engine and ARS Server). Server Info: OS: SUN Solaris 10 DB: Oracle 10 MailServer type: SMTP I have tried sending an email thru telnet (port 25) from the server and that worked correctly as did sendmail. Fred ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Service unavailable error 503 is firing while Invoking a web service
Hi All, I am facing following problem while invoking an external web service. ARERR [9130] an exception occurred from the Web Service class: (503) Service Unavailable Following is the scenario. There is an external update web service (update.wsdl) which is from Siebel Side, which I want to consume using remedy. I copied that update.wsdl file on my machine. I tested using Altova XML Spy; it is updating a record on Siebel side. But when I want to consume using SOAP UI following error is coming. SOAP-ENV:Envelope xmlns:SOAP-ENV=http://schemas.xmlsoap.org/soap/envelope/; xmlns:xsi=http://www.w3.org/2001/XMLSchema-instance; xmlns:xsd=http://www.w3.org/2001/XMLSchema; SOAP-ENV:Body SOAP-ENV:Fault faultcodeSOAP-ENV:Client/faultcode faultstringError Code: 10944642 Error Message: Error: Inbound SOAP Message - Session Token is missing or invalid or has expired/faultstring detail siebelf:errorstack xmlns:siebelf=http://www.siebel.com/ws/fault; siebelf:error siebelf:errorsymbol/ siebelf:errormsgError: Inbound SOAP Message - Session Token is missing or invalid or has expired/siebelf:errormsg /siebelf:error /siebelf:errorstack /detail /SOAP-ENV:Fault /SOAP-ENV:Body /SOAP-ENV:Envelope Previously same error was coming using Remedy also but after some time following error is coming. I am able to load update.wsdl while creating a filter. But using Remedy as well as SOAP UI, I am not able to invoke that Service. ARERR [9130] An exception occurred from the Web Service class: (503) Service Unavailable. Is I am failing to do some settings from remedy side. Thanks in advance. Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Change Approval Process Differences
Hi, Change Level IA - Implementation: Configuration for Impacted Area while Change Level implementation is the - Implementation by the Approver for a change. This is the basic difference. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of cpbergie Sent: Friday, August 08, 2008 1:30 AM To: arslist@ARSLIST.ORG Subject: Change Approval Process Differences I don't understand what the difference between certain Change Approval Processes is. In Approval Process Configuration, what is the difference between Change Level - Implementation and Change Level 1A - Implementation under process name? -- View this message in context: http://www.nabble.com/Change-Approval-Process-Differences-tp18878415p1887841 5.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Crystal Report not working
Hi All, While firing crystal reports using AR User tool, I am facing following issues. In Testing Server I Imported an application, this is a deployable application. By default some crystal reports should come in the report form which we are using in Development Server. And we are using the default Data Source Name (AR System ODBC Source name) in Dev server. In Dev Server these reports are working fine. But in testing server, it is not working. We have reattached these reports on testing server for workaround, and we have also created new reports using the different DSN, but still problem is not solved. Is this issue related to DSN or ODBC Driver? Can anyone help me?? Thanks in advance.. Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: CMDB installation
Hi Saravanan, First check required license are displaying in License form. If you are using CI Relationship viewer or web service API, then mid tier is required. And also check your ARSERVER is compatible with your CMDB. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Saravanan Palaniappan Sent: Thursday, August 07, 2008 2:32 PM To: arslist@ARSLIST.ORG Subject: CMDB installation Hi list, I am trying to install CMDB in a local server ..I have applied the required license. But during the installation it shows some error saying that it was not able to detect the license. The server in which I am trying to install do not have a mid tier.. Any thoughts? Thanks Regards Saravanan Palaniappan ITSM To teach and to learn, to laugh and make others laugh. This is my purpose. Any day I don't do this was not worth the time it took to get through it. This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
WebService Consuming Error
Hi All, I'm trying to create a filter with a Set Fields action that reads its value from a Web Service. To do this I need to choose and Load a WSDL as shown in an example in the Remedy help within the Admin tool. When I try this I get the following error: Failed to create Internal Mapping from WSDL (ARERR 7012) More Info is given below : -- ERROR: URI not found http://schemas.xmlsoap.org/soap/encoding/ Additional Details: http://schemas.xmlsoap.org/soap/encoding/ com.bmc.arsys.ws.util.ARWSException: URI not found http://schemas.xmlsoap.org/soap/encoding/ at com.bmc.arsys.ws.util.WsdlUtil.newDocument(WsdlUtil.java:213) at com.bmc.arsys.ws.util.WsdlUtil.newDocument(WsdlUtil.java:232) at com.bmc.arsys.ws.wsdl.XMLSchemaParser.extractFormDefaultValues(XMLSchemaPars er.java:231) at com.bmc.arsys.ws.wsdl.XMLSchemaParser.extractFormDefaultValues(XMLSchemaPars er.java:278) at com.bmc.arsys.ws.wsdl.XMLSchemaParser.parseXMLSchema(XMLSchemaParser.java:29 5) at com.bmc.arsys.ws.wsdl.XMLSchemaParser.init(XMLSchemaParser.java:121) at com.bmc.arsys.ws.wsdl.WsdlParser.createMappingDoc(WsdlParser.java:216) at com.bmc.arsys.ws.wsdl.WsdlParser.parseWsdl(WsdlParser.java:158) at com.bmc.arsys.ws.util.WsdlAdminInterface.parseWsdl(WsdlAdminInterface.java:3 99) at com.bmc.arsys.ws.util.WsdlAdminInterface.parseWSDLIntoMappingString(WsdlAdmi nInterface.java:198) System Version: 7.1.00 patch2, Mid tier Version:7.0.01, Java Version : 1.5.0_06 Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Active link Run Process - do not want rto run if character field blank
Hi Angus, By syntax '' Keyword $NULL$ Have different meaning. ' ' will be considered as a empty string while '$ NULL$ ' will not allowed a char String or Int etc... according to Joe Better way is to use $NULL$ Keyword. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Angus Comber Sent: Tuesday, August 05, 2008 2:31 AM To: arslist@ARSLIST.ORG Subject: Active link Run Process - do not want rto run if character field blank Hello I have created an active link on the click of a button. In the Run if condition field I entered: 'My Remedy field' != But the active link still runs even if the character field called My Remedy field is blank. What am I doing wrong? Angus __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: DSL
Hi Kathy, For importing vendor data, Plz follow these steps. 1. Open BMC User tool. 2. Select the PDL:ESIDImportConsole form, and then click New. 3. Form will appear. Select an option for the type of data to import. Select only one option at a time, in the following recommended order. Version, manufacturer etc., as given order on form. 4. Click import data. 5. Once the import is complete, you can view or search the newly imported data from the Definitive Software Library console. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: Thursday, July 31, 2008 2:38 AM To: arslist@ARSLIST.ORG Subject: DSL ** On the DSL Console I do not see any entries. I read the DSL Admin Guide and it says that to import the data from PDL:ESIDImportConsole form. I check off the Version box and nothing imports. I went back to try to get the patch levels off of the support website. I several patches - however I am not sure what I am supposed to do with these patches - I concerned about installing the patch because I do not want to wipe out any existing workflow. Then we have to go thru a chain of approvals... How do I get the DSL data into the DSL Console? _ The Famous, the Infamous, the Lame - in your browser. Get http://toolbar.aol.com/tmz/download.html?NCID=aolcmp000514 the TMZ Toolbar Now! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM 7, Change Management - Risk level issue
Hi Chowdhury, You can create a collection of questions (risk factors) with answer choices and predetermined risk values associated with each answer choice. Your answers to these questions enables you to compute a more detailed risk value based on a set of specific circumstances rather than simply choosing one of the predefined risk levels. When you create risks, include all the questions that your company needs answered to complete a change request You can find this configuration form using , Application admin console - Custom Configuration - Change Management - Risk Factors: - Change risk selection. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chowdhury, Tauf Sent: Wednesday, July 30, 2008 10:56 PM To: arslist@ARSLIST.ORG Subject: ITSM 7, Change Management - Risk level issue Is anyone using the Risk Level matrix OOTB in Change Management? Have you figured out how to configure the questions so the actual Risk Level changes? I'm in the prelim stages of looking into the workflow but it seems no matter what you pick, the Risk Level is 1! Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Informatics Office: 631.858.7765 Mobile:646.483.2779 _ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: I can't get my pre-fetch Configuration to work (Mid-Tier 7.1.0)
Hi John, Please keep in mind following conditions, while working with the prefetchConfig.xml file. * The prefetchConfig.xml file must be specified as UTF-8. When editing the file, do not alter the UTF-8 information. * Do not change the name of the prefetchConfig.xml file. * If you flush the cache in the Configuration Tool, any prefetched forms you specified beforehand are flushed from the memory cache. The prefetch process is performed again for these forms the next time the web server is restarted. * If you specified an invalid form name (for example, if a form name is misspelled or a form does not exist on the specified server), that form will not be prefetched. The mid tier log notes the names of forms that were not prefetched. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Tuesday, July 29, 2008 6:14 PM To: arslist@ARSLIST.ORG Subject: I can't get my pre-fetch Configuration to work (Mid-Tier 7.1.0) I am having an issue with Mid-Tier Pre-fetch: I have Cache Persistence Enabled and I have Perform Check disabled for better performance. I am trying to get the Pre-fetch Configuration to work for my Mid-Tier 7.1.0. I am trying to prefetch the main forms in ITSM as a test. The homepage is hanging got a lot longer than if I didn't have pre-fetch enabled. All form names are OOB and have not been changed. Is there something wrong with my Pre-Fetch Configuration file? Prefetch Configuration (Link to the xsd file): ?xml version=1.0 encoding=UTF-8 standalone=no? midtier-prefetch-config xmlns=http://www.bmc.com/remedy/midtier/midtier; prefetch-user user-namejbilinski/user-name localeen_US/locale prefetch-server server-namejmd-phb-remd03/server-name prefetch-form form-nameHome Page/form-name /prefetch-form prefetch-form form-nameHPD:Help Desk/form-name /prefetch-form prefetch-form form-nameHPD:Incident Management Console/form-name /prefetch-form prefetch-form form-nameCHG:Change Management Console/form-name /prefetch-form prefetch-form form-nameCHG:Infrastructure Change/form-name /prefetch-form prefetch-form form-namePBM:Problem Management Console/form-name /prefetch-form prefetch-form form-namePBM:Problem Investigation/form-name /prefetch-form prefetch-form form-nameTMS:Task/form-name /prefetch-form /prefetch-server /prefetch-user /midtier-prefetch-config John Bilinski Operations Services Staff OSS Remedy System DBA Contractor (CSC) 202.305.3202 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Change Multiple Fields
** Hi Andy, We can't do "Display only" for multiple selection fields. Even we can do "Audit Option" for the multiple field selection. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com Original Message Subject: Change Multiple FieldsFrom: "Mayfield, Andy L." [EMAIL PROTECTED]Date: Thu, July 24, 2008 9:09 amTo: arslist@ARSLIST.ORGI need to mark several fields on a form as "Read Only". I thought Iremembered there being a way to do this all at once instead of having toselect and change each field individually, but I can't remember how thatworks. Anyone know the answer to this off the top of their heads?Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgPlatinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
Re: Crystal Reports Server XI and Midtier version 7.1
Hi Steven, Take existing Tomcat and follow the steps which is given in PDF. I have done before. There is no extra thing. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steven Iocco Sent: Tuesday, July 22, 2008 10:05 PM To: arslist@ARSLIST.ORG Subject: Crystal Reports Server XI and Midtier version 7.1 Hi folks. I am tasked with installing Crystal Reports Server XI on a windows 2003 env't so that users on Midtier 7.1 can run reports via the web. The Midtier is using Apache 5.5.26 and I plan on installing this on the Crystal reports server (seperate machine) prior to the install of crystal. I have read the documentation and it seems that after installing Crystal if I want it to work with an existing tomcat install there are a few extra steps, which is fine. My questions really are whether there is anything out of the ordinary that I need to be aware of? I am looking for some lessons learned on the topic. I have been reviewing the install document for crystal report server and a document from BMC on configuring the midtier to run reports on the web. Thanks Steve __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Error Caughtexception :'t.LoadResultsList' is null or not an object
Hi Reddy, This is purely related with the permissions, you need to check the permissions given to the form. Suppose your user is a member of App Support group and if this permission is not given to the Remedy support Form then you will face the Error mentioned by you. Now simply you can do following: 1. Check permissions for user 2. Give all permission to Remedy Support Form. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mahidhar Godala Sent: Tuesday, July 22, 2008 2:04 AM To: arslist@ARSLIST.ORG Subject: Error Caughtexception :'t.LoadResultsList' is null or not an object ** Hi All I have a user she is getting this error Caught exception :'t.LoadResultsList' is null or not an object and User has no access permission to form remedy support when she is trying to update a ticket. I have checked all her permissions and everything looks good . Can anyone Help me out ! Thanks Reddy __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Limiting Web Service Results
Hi Frank, Yes, we can limit the number of rows returned while publishing the services in remedy. While creating web service for the get operation or get list operation in remedy, below the Qualification there is two options called Start record and Max Limit. Where we can limit the number of rows return. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Tuesday, July 22, 2008 12:06 AM To: arslist@ARSLIST.ORG Subject: Limiting Web Service Results ** Is there a way that a consumer of a Remedy web service can limit the number of rows returned? Or, is there something I can do to the web service in Remedy to only allow so many results to be returned. Thank you __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Single Sign On
Hi Sivarama, I would like to suggest integrating the BMC Remedy Mid Tier and BMC Remedy AR System server with the Single Sign On. I have done integration with the Oracle Application Server (OracleAS) Single Sign-On (SSO). Even you can do with BMC Web Access Manager (WAM) Single Sign-On (SSO). To integrate the BMC Remedy Mid Tier and BMC Remedy AR System server with your SSO solution, you must be familiar with all components and know how to Configure them. This includes: * LDAP directory server * Web server * Web application server (servlet container) * SSO solution * AR System server and mid tier After that follow below steps:-- This is for OracleAS Integration.. 1. The OracleAS is installed, configured, and running correctly on a platform BMC supports for BMC Remedy Mid Tier. 2. The Oracle Internet Directory server is installed, configured, and running correctly. 3. The OracleAS SSO is installed, configured, and running correctly. 4. The BMC Remedy Mid Tier is installed, configured, and running correctly on the OracleAS. 5. Add the BMC Remedy Mid Tier to Oracle SSO as an external application as described in the Oracle Application Server Single Sign-On Administrator's Guide. 6. In web app install dir/WEB-INF/classes, edit config.properties. a. Replace: arsystem.authenticator=com.remedy.arsys.session.DefaultAuthenticator with:arsystem.authenticator=com.remedy.arsys.sso.OracleAuthenticator (for OracleAS SSO) b. If required, replace the value of the arsystem.authenticator.sso.enckey entry with the encrypted key you created in step 1. For example: arsystem.authenticator.sso.enckey=105269288E76C311410B6595D6E52791 7. Stop and restart the servlet container running the BMC Remedy Mid Tier. Configuring the SSO LDAP Plug-In 1. Copy the ssoldap.dll or ssoldap.so AREA plug-in file to the AR System server install directory. 2. Edit AR System configuration file (ar.conf or ar.cfg), and add Plugin: ssoldap.dll (for Windows) or Plugin: ssoldap.so (for UNIX) or, if you are using the AREA hub, add AREA-Hub-Plugin: ssoldap.dll (for Windows) or AREA-Hub-Plugin: ssoldap.so (for UNIX) 3. Using the Remedy Administrator a. Import ssoldap.def. b. Make sure you have set up the mapping of LDAP groups to AR System groups on the External Authentication tab of the Server Information dialog box. 4. Stop and restart the AR System server so that the plug-in server loads the plug-ins. 5. Using BMC Remedy User or the mid tier, log in to the AR System server as a user in the Administrator group, open the SSO LDAP Configuration form, and complete it as follows: Encryption Key: arsystem (or the cleartext key you chose when you created the encrypted key value for arsystem.authenticator.sso.enckey) SSO Vendor: (Select your SSO solution.) Group Membership: None Roles List: (Name the LDAP attribute that lists the user roles. For example, the roledn attribute contains role definitions for some LDAP systems. Add any default roles in the Default Value field.) other fields: (Same as those for the AREA LDAP Configuration form. See the section on Configuring the AREA LDAP plug-in in the Integrating with Plug-ins and Third-Party Products guide.) 6. Stop and restart the BMC Remedy AR System server. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti Sent: Wednesday, July 23, 2008 5:21 AM To: arslist@ARSLIST.ORG Subject: Single Sign On ** Hi Guys, I am trying to implement single sign for my current remedy system. Can anyone please guide me as to how to implement that. Any documents that you can forward me to would be good as well. I am having the following setup running. OS: Windows 2003 R2 Database: MS SQL Server 2005 (Remote) AR Server 7.1.00 Mid-Tier 7.1.00 hosted on IIS 6 and Tomcat 5.5 servlet engine. Would it require customization to implement single sign on or just making configuration changes, I have no idea whatsoever please guide me. Thanks -- Sivarama Velicheti __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: LDAP Integration with AR Server
ARERR 100 is related to: Request ID parameter is empty. The operation being performed requires the request ID to be specified, but the parameter was not supplied. Try the operation again, this time specifying the request ID for the entry. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Troy Sasso Sent: Saturday, July 19, 2008 12:03 AM To: arslist@ARSLIST.ORG Subject: Re: LDAP Integration with AR Server Has anyone seen the ARERR 100 issue with Vendor form integration? --- On Thu, 7/17/08, Rick Cook [EMAIL PROTECTED] wrote: From: Rick Cook [EMAIL PROTECTED] Subject: Re: LDAP Integration with AR Server To: arslist@ARSLIST.ORG Date: Thursday, July 17, 2008, 1:56 PM Are you integrating LDAP with ITSM 7? If so, you will want to have an intermediate form of your own construction into which to push the data from LDAP. Then you can check the data for accuracy, requirements of ITSM, and do any formatting you need, etc., and THEN push from that form into the People form. Rick On Thu, Jul 17, 2008 at 1:45 PM, sivarama velicheti [EMAIL PROTECTED] wrote: ** Hi there, Thanks for your help replying to my question. I have filled the ARDBC configuration form (not the AREA LDAP Configuration), and was able to create a vendor form and access the data. But now comes one more hurdle. i) How do I populate the User form with the details of the vendor form. I have been returned all the Users in the system. How do I populate the user form with only the details of only the people who would be accessing remedy?? ii) Will populating the user form populate the People form as well?? Thanks Siva __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: MidTier Servlet Exec
Hi, Before reinstall, try once to open servlet exec with password admin. This is the default password for servlet exec. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie :CO IS Sent: Friday, July 18, 2008 8:09 PM To: arslist@ARSLIST.ORG Subject: MidTier Servlet Exec Hi All - I have recently changed companies and my new company doesn't know the password to the ServletExec MidTier config pages. Any ideas on how I can reset / set these? Or if this is in the archives let me know and I will go spelunking. Thanks ARS 6.3 MidTier 6.3 Servlet that comes with Midtier _ Christie Pargeter Legacy Health System IS - Programming SR Technical Analyst mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] System Office tel: 503-415-5149 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: sla errors
Hi Sharon, While creating Sla, please check your qualification might be data type mismatching. And check your SLM installation log also. Might be some workflow object is missing. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sharon-Michal Mamon-Meged Sent: Sunday, July 20, 2008 1:14 PM To: arslist@ARSLIST.ORG Subject: sla errors When creating/saving a SLA, I get errors with the Date format and error numbers 313 and 323 ? ITs ARserv 6.3. Any Ideas ? Best Regards, sharon mamon-meged AR System administrator phone : 972-3-9165229 moblie : 050-9165229 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: People status other than enabled
Hi Chris, Thanks for your kind suggestion. Before that I have done one customization like when anybody changes the profile status, password should be reset (One common Password). Bur it is work around for only Requestor console. Like when any Requestor opens Remedy user. Authentication failed error comes because password has been changed. But when Internal support people create a ticket for requestor through Incident management Console, one error comes but still ticket create for the offline people. Thanks, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen Sent: Thursday, July 17, 2008 10:11 PM To: arslist@ARSLIST.ORG Subject: Re: People status other than enabled Sandeep - I had this requirement a while back. I put a character field on both the home page and the requester console, and then populated it with the status of the user profile when the form opened. If it was anything other than 'Enabled' I closed the window (All Windows). Pretty simple but it got the job done. A pretty savvy user could get around it by constructing a URL to go straight to a form, but that's probably not going to happen. Also make sure when you set people to offline you change their passwords. Chris _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield Sent: Thursday, July 17, 2008 9:37 AM To: arslist@ARSLIST.ORG Subject: Re: People status other than enabled We have run into this exact problem in various areas of the workflow. For some reason the 'Status' field is not often considered in the workflow qualifications throughout ITSM, causing issues as you are seeing. However, I have found in at least one case where 'Status' was considered, but it only ignored the record if it was set to Obsolete and not Offline. You may want to try the Obsolete status first, and if that doesn't work you will have to modify the workflow to consider the 'Status' field. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ITSM Support Sent: Monday, August 06, 2007 6:33 AM To: arslist@ARSLIST.ORG Subject: People status other than enabled ** Hi List, When I modify the people information like people status--offline or other than enabled, still Requester (Customer) is able to create an incident ticket. Even Support person is also able to create a ticket for offline customer. Has anyone faced this problem before and how was it resolved? Thanks, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ http://www.bmc.com/userworld/ TuringSMI is a Platinum Sponsor of both BMC UserWorld Events Email Disclaimer This email has been sent from the TuringSMI Group This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html_Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Which Server Version
Hi Frank, As you running Solaris with Sybase, You can use Version 7.1 with the latest patch. There is no issue. Thanks, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Friday, July 18, 2008 6:42 AM To: arslist@ARSLIST.ORG Subject: Which Server Version ** Anybody have any thoughts on which server version should be installed? We are running Solaris with Sybase. I am pretty sure I'm not waiting for 7.5 but was wondering whether we should us the latest patch for version 7.0 or move to the latest patch of version 7.1. We are currently on version 6.3 p20. Thank you __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Escalations are not firing
Hi Atul, Please check your server time is exactly same or not, what you are putting in time criteria. Because some time your machine time (admin tool) is different from your Remedy Server time. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Atul Vohra Sent: Monday, June 30, 2008 6:35 PM To: arslist@ARSLIST.ORG Subject: Escalations are not firing Hi All, Escalations on our Solaris ARS 6.3 system are not firing. I verified that 'Disable Escalations' is NOT checked. I have escalations being logged and found that when I check / uncheck the 'Disable Escalations' option, few escalations are processed and then nothing shows up in the log file. There is no error in arerror.log either. Tried restarting arsystem still same results -- Is there anything that I can check... Thanks Atul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
People status other than enabled
Hi List, When I modify the people information like people status--offline or other than enabled, still Requester (Customer) is able to create an incident ticket. Even Support person is also able to create a ticket for offline customer. Has anyone faced this problem before and how was it resolved? Thanks, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Data chunk on Table filed
Hi, Look on the properties of the table Field. Go to Advanced Display Tab Fill up Size of Chunk, Next Label and Previous label as per your requirement. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of snow8261 Sent: Wednesday, July 16, 2008 7:18 AM To: arslist@ARSLIST.ORG Subject: Data chunk on Table filed dear all, i have little problem with data chunk on table filed.need some help The chunk size for this table field is set to 10, but in Remedy User tool, when i right click the table field, there are no select Next Chunk, Previous Chunk option. how to turn it on? And in the web page, there are Next Chunk, Previous Chunk button, but these button didnot work, these are only one page( in fact there should have more pages), do anyone knows why? Any help would be greatly appreciated. ARS 7.0 MidTier 7.0 patch 2 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: LDAP Integration with AR Server
Hi Bunny, For LDAP Integration, there is a AREA LDAP Configuration FORM. In this form Check the Host Name, Bind User name and password should be correct. After that go to server information and there is EA (External Authentication) Tab. For Testing Purpose try to authenticate using LDAP user into remedy depending on your requirement like Authenticated unregistered users and Cross Reference blank password. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti Sent: Thursday, July 17, 2008 4:51 AM To: arslist@ARSLIST.ORG Subject: LDAP Integration with AR Server ** Hi, I am new to remedy, please help!!! I am trying to integrate LDAP server with the AR Server. I want to download the users in the LDAP system and map them into the AR System User form. How do I do this. I read the guides and found out that I need to fill in the ARDBC and AREA plugin forms and create a vendor form. But still I am unsure and unclear as to how to do this. Can anyone please help me with this. After I have established the connection how do I test that it has been connected?? After filling in the ARDBC form I am trying to create a vendor form but I am not able to get any option to select available vendor names or tables. Do I need to create them externally?? Can anyone give me a brief description as to how to achieve my target. -- Thanks bunny __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARERR-118
Hi Chintan, ARERR-118 Unrecognized or inappropriate value for field option. The value you specified for the field option parameter is not one of the legal values recognized by the system, or is inappropriate for usage in this case. Verify that the #define statements in the include file ar.h have legal values for this field. This message can result from a change to the display option-either setting it or removing it-where this is not allowed. For example, if you create a trim or a control field, you must set the option to AR_FIELD-PTION_DISPLAY. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chintan Shah Sent: Thursday, July 17, 2008 3:59 AM To: arslist@ARSLIST.ORG Subject: ARERR-118 ** Hi all, I am getting an ARERR-118 while setting up archiving. Remedy 6.03 patch22. Can someone please assist? Regards, Chintan __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: javascript - Menu get showed or Hidden on mouse event
Hi Pascal,
You could use a View Field Over a regular Form. In Display Tab (View Field)
Text attribute use HTML code with JavaScript arInvoke methods:
arInvokeGuide(server, entrypoint_GuideNameEntryPoint)
,arInvokeEntryPoint(server, entrypoint_GuideNameEntryPoint) and
arInvokeForm(server, form_name, mode)
So here you could use JavaScript onmouseout event.
eg. :html
script
function doInvokeForm(server, form, mode)
{
if(external in window arInvokeForm in window.external)
arInvokeForm(server, form, mode);
else
parent.arInvokeForm(server, form, mode);
}
/script
body
// use MouseEvent
form
a href=javascript:doInvokeForm('ServerA','HelpDesk',
'search')Search HelpDesk form/a
br
/form
/body
/html
Hope this helps...
Regards,
Sandeep
Vyom Labs Pvt. Ltd.
An ISO 2 certified company.
Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL
Web: www.vyomlabs.com
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tournier, Pascal
Sent: Monday, July 14, 2008 11:11 PM
To: arslist@ARSLIST.ORG
Subject: javascript - Menu get showed or Hidden on mouse event
Hi,
We have recently migrated to Remedy ARS version 7.0.1 and wanted to go to
the Web access interface via Mid-tier.
I'm currently designing the main home page and I'm using the vertical
navigation fields as my main menu to get access to the different forms.I'm
using one active link in order to show this menu when I click on one button.
what I wanted to do is that this vertical navigation fields get hidden as
soon as I get out of the menu with the mouse.. I assume that in order to do
that the only possible way is to use javascript and the onmouseout event.
But I really do not see how I can code that in Remedy . Does someone have
done something like that..
What will be good to have at the end is if I go with the mouse over one
button, the menu is displayed and if I select one item or if I get out of
the menu with the mouse, the menu get hidden.
Thanks
Regards
Pascal
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Re: There is no Home Page form available(ARWARN 1898)
Hi Priyanka, It should not happen like this. If Home Page form is not available in admin form list, install log should be there. For the work around you can take def for Home Page form from another server and import on your server. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of priyanka_sareen Sent: Monday, July 14, 2008 12:47 PM To: arslist@ARSLIST.ORG Subject: There is no Home Page form available(ARWARN 1898) hi, i installed Remedy AR Server 7.0.1, email engine flashborads on solaris 10, Oracle 10g R2 database while i login with Demo user into Server through Remedy User application, i get this warning msg: 'There is no Home Page form available. Please verify your user preferences or check with your administrator.' i can open form list and forms like: Alert events, server statistics... etc.. in search/new mode I checked AR Server name , user preferences etc... the preference is set as blank. i logged in Remedy Administrator, there i dont find 'Home Page' form in the form list. During the application(Server/email/flashboards) install, i had not received any related error in arerror.log/install logs. please tell how can i solve this problem. -- View this message in context: http://www.nabble.com/There-is-no-Home-Page-form-available%28ARWARN-1898%29- tp18438618p18438618.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Web service
HI Saravanan, For your Test Environment, write your web service again and publish it. Sometimes existing web service doesn't work. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com http://www.vyomlabs.com/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Saravanan Palaniappan Sent: Monday, July 14, 2008 10:40 AM To: arslist@ARSLIST.ORG Subject: Web service Hi all, We have written a webservice and we have published the webservice to one of our upstream system..The same service works perfectly in development server whereas it is not working fine in our test environment. We are getting the error message as The location does not have the required Web Service, Please check the URL of the Web Service when we try to load the webservice from the upstream system. Any thoughts? Thanks Regards Saravanan Palaniappan ITSM To teach and to learn, to laugh and make others laugh. This is my purpose. Any day I don't do this was not worth the time it took to get through it. This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Services in ARS 7.1.00
Hi Lann, Use the Service action to execute an internal AR System service or an external web service. This action can trigger a filter that has an Execute On condition of Service. The filter can obtain and return data without making changes to the database. Filter Execute On condition Service-- Executes when a Service active link action is performed. The filter accesses a request with the field values passed by the active link action and those retrieved from the database, if any, and returns output values to the calling request. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com http://www.vyomlabs.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lann Sent: Wednesday, July 09, 2008 2:58 PM To: arslist@ARSLIST.ORG Subject: Services in ARS 7.1.00 What's the use of the New Active link action Service,It's avilable as an Execute On in Filters also,How can I make use of it,what's the best scenario to use it. I couldn't find any information regarding it in the Remedy Guides. Lann -- View this message in context: http://www.nabble.com/Services-in-ARS-7.1.00-tp18357624p18357624.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
source contol implementation
** Hi Serouche, These are the following steps for the integration of Source Control wihin the remedy. 1. First install Microsoft VSS or ClearCase VSS. 2.Check your VSS is working correctly or not. 3. After that Login into ARAdmin tool. 4. Go into File tab-Server Information-Source Control tab 5. Then Check Enable Source Control Integration 6.Put the Provider Name,You can choose from drop down menu. 7. After that Browse for the Project Name, we can create here a new project. 8. After that Apply, and finally press the button OK. 9.Restart the server, login again into ARAdmin, 10.You will get integration with VSS. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com Original Message Subject: source contol implementationFrom: Remedy Maniac [EMAIL PROTECTED]Date: Tue, May 27, 2008 4:49 amTo: arslist@ARSLIST.ORGdear list,we would like to enable source control integration within the Remedy.Any comment/experience/suggestion will be very welcome.Thank you.Serouche___UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgPlatinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
Re: Mid Tier - Issue with Active Link that launch an application like MS Word and Excel
*Hi Ronie,* OLE does not work on web. It will work on only Remedy User tool. Hope this helps *Regards. Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com * Ronnielo Pipit wrote: ** Hi All, I am having a problem creating an Active Link that opens another application like MS Word and Excel that works in Mid Tier. I was able to create an Active Link that works in Remedy User Tool that opens an MS Excel file located in a shared directory using OLE Automation, but sadly this doesn't wotk in the web. Can anyone give me an idea on how to create this type of Active Link that will work in the web? Thanks in advance. -Ronie __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Table = $NULL$
*Hi Lisa, * For Run If condition 'column' = $NULL$ only when there are no records in table, you can use this condition not only for RequestId but for any other required field also. Hope this helps... Regards, *Mahendra. Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com * Kemes, Lisa wrote: Thanks so much James, I was thinking that maybe I needed to use a column field instead of the table field. Does it matter which column though? Does it have to be the Request ID field? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of jham36 Sent: Wednesday, May 21, 2008 4:43 PM To: arslist@ARSLIST.ORG Subject: Re: Table = $NULL$ Include the request ID field in your table. Run IF col1 = $NULL$ where col1 is the Request ID field in the table. It may be col2 or 3 or a custom name. I usually rename my table columns to something like colRQSTID. Then my Run If statement would be colRQSTID = $NULL$ James On May 21, 4:38 pm, Kemes, Lisa [EMAIL PROTECTED] wrote: I thought you could use this Run If statement on an Active Link to only run the Active Link if the Table field was null. It's failing in my workflow.log file even though the table field has no records in it. Am I missing something? Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax [EMAIL PROTECTED] __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: View Form - Remote DB not available.
*Hi J.K.,* You are working with remote database, are you getting the instance of that database? First try to get that instanace as the view form uses the *remote_db..Table_name. *Hope this helps... Regards. *Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com *John Kovalcik wrote: ** Listers, I have a view form(on ARS 6.3 - Oracle) that is looking at a remote database table. If the remote database is not available, I get a nasty Oracle error when trying to access the view form through workflow. Is there anyway to check if the remote DB is available before I run my workflow ?? Thanks, __ John Kovalcik Sr. Service Management Analyst [EMAIL PROTECTED] Kennametal Inc. | 1600 Technology Way | Latrobe, PA 15650 | www.kennametal.com __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARS 7.1 Area LDAP config issue
Hi K.P., Try for following changes in *AREA LDAP* form *Server Information* form * Bind User* -- User Name which you created in Active Directory have admin previllages in Active Directory. *Authontication Chain Mode* -- ARS-AREA Select Croos-Reference Blank Password. We tried with *Group Membership* -- Group Container. Hope this helps... Regards, *Mahendra. Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com *Kevin Pulsen wrote: Hello all, I'm trying to config the AREA LDAP form for Active Directory authentication, when a user login into the Remedy client. I have followed the documentation from the integrating 7.10 guide and have the following values set in my AREA LDAP form - Host Name* - tcdc1.testco.com User Base* - dc=testco,dc=com Port Number - 389 User Search Filter* - cn=$\USER$ Bind User - testco\NETWORKOPS\Admins\Support Desk\tuser1 Group Membership - None Bind Password - * (no it's not really *'s) Use Secure Socket Layer - No Chase Referral - No I have the EA RPC set to 390695 and Authentication Chain Mode set to ARS -AREA -OS When I attempt to login as a predefined user (with an existing Remedy ID setup, no password) It fails and gives the following error in the arplugin.log - ARSYS.AREA.LDAP SEVERE Bind: Invalid credentials (LDAPERR Code 49) 80090308: LdapErr: What am I missing for the AREA LDAP config? Please help... Thanks Kevin P. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Qualification Error - Strange?
*Hi Kathy Morris,*
When you use multiple operators to construct qualification criteria,
they are evaluated in the following order:
1. |( )|
2. |NOT (!) -| (unary minus)
3. |* / %|
4. |+ -|
5. | = = = != LIKE|
6. |AND ()|
7. |OR (||)|
Operators of the same precedence are performed left to right.
You can use parentheses in an expression to override operator
precedence. AR System evaluates expressions inside parentheses /first/
before evaluating those outside
In the expression -- 'Assignee+' = Michael Davis OR 'Assignee+' =
Gurpreet Savi AND 'Status*' = 3,
as per precedence rule,AND will be evaluated first i.e.('Assignee+' =
Gurpreet Savi AND 'Status*' = 3) will be evaluated first
and then OR will be evaluated.
Hope this helps...
*Regards,
*
*Mahendra.
*
*Vyom Labs Pvt. Ltd.
An ISO 2 certified company.
Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL
Web : www.vyomlabs.com
*
Kathy Morris wrote:
Hello all,
I ran this qualification:
'Assignee+' = Michael Davis OR 'Assignee+' = Gurpreet Savi AND
'Status*' = 3
Result: status values that such as Closed and Cancelled appeared that
have a value of 5 and 6??
When I modified the qualification:
('Assignee+' = Michael Davis OR 'Assignee+' = Gurpreet Savi) AND
'Status*' = 3
Result: the values that were less than or equal to 3 appeared correctly.
What logic is this based on?
Sometimes when I use LIKE %Mary Smith I find the name faster than if I
type = Mary Smith - never understood why.
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Re: Qualification Error - Strange?
*Hi Kathy Morris,*
Your second part of the question--*
Sometimes when I use LIKE %Mary Smith I find the name faster than if I
type = Mary Smith - never understood why.
*
*
Answer--*
A search on a character field with a QBE match type of Anywhere
performs a full table scan of the database,
reading every record in a form and ignoring any indexes for the field.
Searches on fields where the QBE match type is Leading or Equal are
typically *faster* than searches on fields
where the match type is Anywhere, especially if the field is indexed, as
described in Defining indexes forms6.html#wp256590.
Some relational operators and wildcards work during a query-by-example
regardless of the QBE Match setting.
This means that users can specify an exact match in a field with a QBE
Match setting of Anywhere by using the equal sign (=) relational
operator.
Users can also use the percent sign (%) wildcard at the beginning of the
search string (|%abcd|) to override a QBE Match setting of Leading or
Equal.
However, using the % wildcard anywhere else in a string (|abcd%|) does
not override the Equal setting.
Overriding the Leading or Equal QBE Match settings overrides the
performance benefits of using those settings.
Hope this helps...
Regards,
*Sandeep
Vyom Labs Pvt. Ltd.
An ISO 2 certified company.
Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL
Web : www.vyomlabs.com
*
Kathy Morris wrote:
Hello all,
I ran this qualification:
'Assignee+' = Michael Davis OR 'Assignee+' = Gurpreet Savi AND
'Status*' = 3
Result: status values that such as Closed and Cancelled appeared that
have a value of 5 and 6??
When I modified the qualification:
('Assignee+' = Michael Davis OR 'Assignee+' = Gurpreet Savi) AND
'Status*' = 3
Result: the values that were less than or equal to 3 appeared correctly.
What logic is this based on?
Sometimes when I use LIKE %Mary Smith I find the name faster than if I
type = Mary Smith - never understood why.
Wondering what's for Dinner Tonight? Get new twists on family
favorites at AOL Food
http://food.aol.com/dinner-tonight?NCID=aolfod000301.
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Re: Backing up Remedy data
*Hi Ravi,* We can take backup by following ways on tape drive. Use macro, to complete the tasks 1. write a search criteria for AR Email Message Form. 2. Create a report file for the all searched records. 3. Save it on tape drive and execute your report. After that build a batch command for that macro, and schedule it as per your requirement. Using database backup also,we can take Email Messages backup and automate it as per the requirement. Hope this helps... Regards, *Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com * Ravi wrote: Hi: I have a form which stores all the emails that are sent out by AR Email engine. I want to back up data older than 3 months on a tape drive for upto 3 years. Whatz the best way to back up data so it's available for retrieval in case I have to review the old emails? I didn't think I could just backup the data in that table from via sqlplus? I want to be able to automate the process so end of every month the data for current month - 4 months is backed up. Thanks Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Importing licenses through Command Prompt.
*Hi Listers,* Can I import licenses through Command Prompt? Regards, *Mahendra. Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy Table Indexes
*Hi Luksha Timothy,* It's true that Request ID is the only implicitely indexed field in Remedy. But,in form properties,what is the status of Indexes ?Are there any fields indexed?Check that also. There may be work flows related to Direct SQL action or SQL Query in set fields action in which primary key may be configered. Hope this helps... Regards, * Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com * Luksha, Timothy wrote: I was recently asked to check which columns of one of our remedy forms were indexed. The documentation gave me the impression that only Request Id would be indexed automatically, which makes sense since it is the primary key. Remedy administrator indicated that two other columns had indexes. When I looked at the Oracle table in a database tool I have, there were four indexes listed. The one that wasn't appearing in remedy administrator mapped to the Date Submitted field. Does this simply indicate that someone added the index through Oracle without asking remedy to create it or is something more funny going on? Thanks, Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Strange Web Link
Hi Karthy Morris, By using both the URLs, you are reaching to the same destination (login.jsp), so it may be the problem related to permissions for Requested Console in Incident Management Console. Check the permissions in following order application--form--fields--workflows. Mostly it seems to be the permissions issue for workflows. Hope this helps... Regards, *Mahendra. Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com *Kathy Morris wrote: ** Hi, We have two URLs: On URL #1, we click the URL link, this takes us to the login.jsp page, we log in, select the Incident Management console, then we click on the Requester Console and application opens. On URL #2 (that is on a different web page), we click the URL link, it takes us to the login.jsp, we log in, we select the Incident Management Console, we select the Requester Console, and nothing happens. There had been a couple of instances where we had to delete the cookies to open the Requester Console on URL #1. What would cause this to work on web link and not the other. We spoke with the web team, and they said the permissions were fine. Wondering what's for Dinner Tonight? Get new twists on family favorites at AOL Food http://food.aol.com/dinner-tonight?NCID=aolfod000301. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Populating Table field with sql query result
*Hi Victor, *On search in doc, I found related doc for you. To pull information from external tables, you can use the Set Fields action with the Read Value for Field From set to SQL. This allows you to send an SQL |SELECT| command to the database and assign the return values to AR System fields. Observe the following general rules for using SQL commands: * You need not use every value that is returned from the SQL command, but you must use at least one. * You can use the same value in more than one field. * You can issue only one SQL command per action. You cannot enter two commands separated by a semicolon and have both commands run. To run a set of commands, create separate actions, or create a stored procedure and run that. (Stored procedures do not return values.) * Turn on AR System server SQL logging to debug the SQL syntax if it returns unexpected values or results. A good debugging strategy is to start an SQL interpreter (for example, isql for Sybase, SQL*Plus for Oracle^® , Command Center for DB2, or Query Analyzer for SQL Server) and to enter the same SQL command directly into the database to verify its validity. * Because there is no error checking on the SQL statement, run the SQL statement directly against the database (as a test) before you enter it into the SQL Command field. You can then copy and paste the tested SQL command directly into the SQL Command field. * If the SQL operation fails, an AR System error message and the underlying database error message appear * For more information about Set Fields action with SQL, see the /Workflow Objects/ guide. Hope this helps... Regards, *Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com * Victor wrote: Hello Listers, It is possible to populate a table field with the result from an sql query? Any idea how this could be done? Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Update form without logging in
*Hi Eli,* Easiest way of updating a ticket, without requiring the user to login is WebService. create a public web service with set operation on that form and try to consume using SOAP UI 2.0it is easily avaialble on net... if it is working fine, you can replace SOAP UI 2.0 to required tool. Hope this helps... *Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com* Eli Schilling wrote: ** Happy Friday Listers! So I'm looking for a quick and easy way to update a ticket (single field value) without requiring the user to log in. I'm on ARS 7.1 with Mid-tier 7 on Apache Tomcat. I started by trying to do it via public webservice but couldn't find a way to consume a web service using javascript (unless there's another language supported by Tomcat that would work). So then I thought...what about using jdbc to update the value directly into the database...well; that was a miserable failure as well. I know it can be done I just can't seem to find any examples of the code, nor is my syntax even close to being correct. So, has anyone taken one of these two routes and can you help me out? Or is there another, BETTER way? Thanks all! Eli __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Archive Feature in 7.0.01
*Hi Tadeu,* On the form properties in Archive Tab you can create archive of your form type copy and set the time criteria. So that on the time criteria all records will be copied on the archive form. this is my experience, data will not get lost from the original form and records will be inserted in the archive form without any issue. Hope this helps... *Regards, Sandeep. Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com* Tadeu Augusto Dutra Pinto wrote: ** Hi for all, I'm going to implement Archive feature soon... Our applications don't have this feature yet... I would like to know any tips/suggestions about building Archives forms and how this work I've already did one test in Development environment, but I'd like to hear some suggestions of you before I do it in Production environment. P.S.: The Form of my application works daily with 15K insert records/day without mentioning our searches in that table (reason for which I'd like to have an Archive/History form)... Considering that my form creates 15K records by day which are the suggestions that you could say to me?? I'm afraind that Archive feature does not support remove that quantity of records at only one time... AR Sytem 7.0.01 Oracle Database 10g OS (Server) AIX 5.3 OS (Client) Windows XP Thanks for all in advance... *Tadeu Augusto Dutra Pinto* - IT Web Services ATM *Cinq Technologies* http://www.cinq.com.br https://webmail.cinq.com.br/exchweb/bin/redir.asp?URL=http://www.cinq.com.br/ [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] *Fone: 41 3018-2833 - Cinq* - *C*onfiabilidade, *In*ovação e *Q*ualidade em T.I. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Password Checking Problem
HI Manjunath, The Run Process , @@:Application-Confirm-Password 102 , sets a character field(say Password) to 1-if password is right to 0-if password is not valid. In the same active link, add GO TO action (after Set field action) with Execution Order higher than current active link.(say Exe.Order=1) Create an active link --- *Execution Order* -- 1 *Execution On Cond.*--Submit or a desired one. *Run If*--Password = $NULL$ *If actions*--Message(customize the mesage as password not valid). Hope this helps... Regards, * Mahendra. Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com *manjunath badiger wrote: ** Hi, I am using @@:Application-Confirm-Password field ID inorder to check whether user's password is right. When the password is not correct, it pops-up the following error message: ARERR [4549] Confirming password is not valid for the current user Set fields active link running a process failed (ARERR 1603) Althought i am trying to store this result in a result field. Now how do i prevent this pop-up... My intent here is to avoid this pop-up and provide a customised error mesg. I am using remedy ARS 6.3 it works good for remedy 7.0 Please do let me know Thanks Manjunath Bring your gang together. Do your thing. Find your favourite Yahoo! Group. http://in.rd.yahoo.com/tagline_groups_9/*http://in.promos.yahoo.com/groups/ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Widescreen Remedy User Tool Display 1440 x 900 Resolution
Hi Bulls-n-Bears, For Window resolution settings,right click on desktop--properties--settings tab. Try for your settings. Hope this helps... Regards, *Mahendra. Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com * Bulls-n-Bears wrote: Sandeep, I've tried this but that didnt change anything. where do i check the window resolution settings ? btw, what are the values given for server window and frame window ? :) On May 15, 1:07 pm, ITSM Support [EMAIL PROTECTED] wrote: Hi Bulls-n-Bears, The problem can be resolved by setting AR User Tool--Home Page-- Administrative Preferences--My Admin--Window Location The values for following fields should be--- Server Window = -137 99 1020 324 250 1 Frame Window = 143 52 768 537 1 Note--Check your Window Resolution Settings also. Hope this helps Regards. *Sandeep .* *Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web :www.vyomlabs.com * Bulls-n-Bears wrote: Greetings Listers, There's almost 40% of my screen on right side that's blank . User forms/objects are displayed only towards the left rectangle. Is there any setting/config I need to perform so I'd be able to utilize my display ? Mine is a wide screen monitor and the aspect ratio remains like this . Anyone who could help ? Cheers ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Need ITSM 7.0.02 'Patch 7' for Change/Asset/Problem for Windows/NT
*Hi Tarun,* For the BMC Site Time out error, please contact BMC Support Person..they will definitely reply... For the missing fields, when you are trying to create change request...because of your change mgmt is not installed properly. You can see in change mgmt installation log files I had faced this situation before..for this i exported def file for ‘CHG:Association-CI Join’ and related object from another ITSM machine... And import it in my machine... Then I was able to create a change ticket... Hope this will help you Please let me know, if any further query!!! *Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com * Sharma, Tarun wrote: ** Hi, Can somebody share ITSM 7.0.02 Change/Asset/ Problem Management patches 7 for all three modules? We tried at BMC site but not able to load due to time out error. We are using Windows environment with ARS 7.1 and CMBD 2.1. Actually when we are trying to create a ticket in change module after successful completion of installation, it is giving some error on some missing fields and forms. e.g. ‘CHG:Association-CI Join’ form is missing although it’s field’s reference are there in filters and other workflow objects. Regards, Tarun __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Help with Vertical Navigation Bar and strange permissions happenings
Hi Gary, I have tried the scenario expected by you.on AR 7.1 and it works fine. The problem may be in the creation of test biz user to different groups. Check whether the user belongs to the expected groups or not. Hope this helps Regards. Mahendra. *Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com * Gary Opela (Corporate) wrote: I have a user called test.biz. He has three permission groups, groupa, groupb, groupc. I have a vertical navigation bar that has several top-level menus on it. One of the menus is called Add/Modify Quote. It has groupa permissions on it. The permission groupa is just a generic permission group that everyone has, like public, but it’s explicit. The menu option of Add/Modify Quote has several menu items under it. They are Add Quote, Delete Quote, Approve Quote, Modify Quote. All have groupa permission, except approve quote. If I do not give it any permission, then test.biz cannot see it. However, if I give it any permission group, even a group that test.biz does not have, then test.biz can see that menu item. He cannot see any of the other stuff that has the same permissions, such as tabs. For some strange reason, if I give that menu item any permission at all, it’s basically the same as giving it public. Does anyone know of anything different that I have to do? Has anyone else run into this? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com */Best Product, Best People, Best Price/**/^TM /* *An ISO 9001:2000 Certified, CMMI^® Level 3 Rated Company*** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Widescreen Remedy User Tool Display 1440 x 900 Resolution
Hi Bulls-n-Bears, The problem can be resolved by setting AR User Tool--Home Page-- Administrative Preferences--My Admin--Window Location The values for following fields should be--- Server Window = -137 99 1020 324 250 1 Frame Window = 143 52 768 537 1 Note--Check your Window Resolution Settings also. Hope this helps Regards. *Sandeep .* *Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com * Bulls-n-Bears wrote: Greetings Listers, There's almost 40% of my screen on right side that's blank . User forms/objects are displayed only towards the left rectangle. Is there any setting/config I need to perform so I'd be able to utilize my display ? Mine is a wide screen monitor and the aspect ratio remains like this . Anyone who could help ? Cheers ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Field 112 control in ITSM 7
Hi Strauss, What we understand is that you want to add group information to Assignee Group(ID 112), dynamically explicitly. To do this add your own worlflows dynamic groups to your own fields without affecting the default workflows of ITSM 7. This will definitely save your efforts of reinvention from the scratch. Hope this helps... Regards. *Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com * strauss wrote: It has become evident that the ITSM 7 application does not, in fact, implement multi-tenancy properly, only a faint shadow of it. We had been led to believe in all of our discussions with engineers at two different UserWorlds (and had not been able to disprove it in testing) that the permissions of an Incident would be modified to reflect the customer, current owner, and current assigned group throughout the life cycle of the request. This is not, in fact, what is taking place, OOTB, at least not once you have patched through 007. The only permissions being posted to the incident are those of the customer - one group id in field 112. Has anyone had to supplement the ITSM 7 application with workflow that dynamically and explicitly adds group information to field 112 for the assigned support group and the owner group, and removes it as the incident changes assignment/ownership? If not, I guess I will be inventing it from scratch - this HAS to work. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Group corruption problem after ARS7.1 patch2 SLM installation
Prashant Patil wrote: ** Dear All, Config: OS - Solaris10 DB - Oracle 10gR2 ARS 7.1 patch002 ServiceDesk 7.0.02 I am facing problems with Administartor and Sub Administrator Remedy groups. Whenever I login with Demo or appadmin I am receiving error: Error generating application list field content. (ARERR 1900) The system is basically unable to generate an application list for this user. If Administrator group permission is removed for Demo then not receiving any error, but I dont see any links on homepage either. The same is happening with appadmin user. I have to explicitly find open the required app config forms If I create a new fixed user and give Administrator or Sub Administrator group permissions to it then on login I am getting same error. I suppose these groups have got corrupted!!! The last change done on the system was installation of ARS 7.1 patch 002 and then SLM 7.0.03. http://7.0.03. Appreciate any help as I am facing problems with the superuser. Regards, Prashant __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Hi,Prashant, The problem may be in your server settings.Go to Server Information--Configuration in User tool, check the server settings there for Default Home Page. Hope this helps Regards. *Sandeep Mahendra. Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com*_* *_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Group corruption problem after ARS7.1 patch2 SLM installation
Hi Prashant, The problem is with your server settings. Go to Server Information-Configuration in User tool, check the server settings for Default Home Page. This field should be set to Home Page from the drop down menu. Also, verify the syntax server_name.application_name in character field (ID 1576). Hope this helps Regards. Mahendra. Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com Prashant Patil wrote: ** Dear All, Config: OS - Solaris10 DB - Oracle 10gR2 ARS 7.1 patch002 ServiceDesk 7.0.02 I am facing problems with Administartor and Sub Administrator Remedy groups. Whenever I login with Demo or appadmin I am receiving error: Error generating application list field content. (ARERR 1900) The system is basically unable to generate an application list for this user. If Administrator group permission is removed for Demo then not receiving any error, but I dont see any links on homepage either. The same is happening with appadmin user. I have to explicitly find open the required app config forms If I create a new fixed user and give Administrator or Sub Administrator group permissions to it then on login I am getting same error. I suppose these groups have got corrupted!!! The last change done on the system was installation of ARS 7.1 patch 002 and then SLM 7.0.03. http://7.0.03. Appreciate any help as I am facing problems with the superuser. Regards, Prashant __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Not getting AREmail Attachments
lann wrote: I have a problem with getting attachments in AREmail When a Notification action is trigerred for a user configured for Email notification,a message is automatically created in the ARSystem Email messages form.However if the message in the Email has any file attachment I couldn't find it in the attachments table of ARSystem Email messages form nor in the ARSystem email attachments. In the filter Notify action's Fields tab in the Include fields section I've selected selected and selected the attachment field in trouble ticket.I verified the permissions for the attachments field and found my receivers have the premission for it.Still I dont get the attachments in the Email Iam working in Remedy server 6.3 patch 19. Ideas please. Hi,.lann, Have you tried Add Exiting in Attachment tab of AR Email Message form? Are you finding the required attachments on search? If, yes, then problem must be related to your email engine. Also, try for templates ,are you finding them at the end or not? Hope this helps... * *Regards, Sandeep Mahendra. Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com* * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Manager Console View ITSM 7
** Hi Bill, In ITSM 6.3, there is no concept of Multitenancy.So, we can see all the tickets. But In ITSM 7, there is feature called Multitenancy.That restrict to open another group ticket. you can set multitenancy to single tenancy, but for that you have to have consult your Appl. Administrator. Hope this helps... Regards,Sandeep Mahendra. Vyom Labs Pvt. Ltd.An ISO 2 certified company.Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com Original Message Subject: Manager Console View ITSM 7From: William Chen [EMAIL PROTECTED]Date: Fri, May 09, 2008 10:33 amTo: arslist@ARSLIST.ORGHello everyone,In the Incident Management Console for ITSM 7.0, is there a way to viewevery group's open tickets in the Manager Console view? Currently it lookslike you can only view tickets for groups you are a member of using optionsunder Select My Groups or All My Groups.In the Management Console for ITSM 6.3 you can select "All Open Requests"and "Any" which allows you to see every group's open tickets. Any ideas?Thank you in advance.Regards,Bill__Bill Chen | *(email): William.Chen@apc.com | Schneider Electric, APC-MGECritical Power Cooling Services Division | BMC Remedy Operations132 Fairgrounds Road | West Kingston, RI (USA) 02892 | ((office):401-789-5735 Ext. 2376 |(mobile): 401-486-2328Other must-visit sites include...http://www.datacenteruniversity.comhttp://www.bladeready.comhttp://www.gutor.comhttp://www.netbotz.comhttp://www.availability.com___UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgPlatinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
Re: Question: ITSM 7 - Group
** Hi, Fordeployable application,first create Roles then map with your newly created Group. Then when you will go for Field permission, in the listnewly created Role will appear.Select that role. Hope this helps... Regards, Sandeep Mahendra. Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com Original Message Subject: Question: ITSM 7 - GroupFrom: "T. Dee" [EMAIL PROTECTED]Date: Fri, May 09, 2008 1:01 pmTo: arslist@ARSLIST.ORGI have created my own Form and created a group in "Group". I gave theGroup a name and a unique ID as well as making it "Change".However, when I go into the admin form and select the field I want toset the permissions on the group is not showing up in the list ofgroups.What am I missing?Thanks!Happy Friday!___UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgPlatinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
Re: email and unlimited length fields
Gary Opela (Corporate) wrote: ** Can you not include an unlimited length field in an email message? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com */Best Product, Best People, Best Price/**/^TM /* *An ISO 9001:2000 Certified, CMMI^® Level 3 Rated Company*** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Hi,Gary, Hope character field may satisfy your need. The default upper size limit of data contained in a character field is different for each of the following databases: For Sybase/MSSQL and Informix databases, 2 GB For DB2, 10 MB For Oracle®, 4 GB Use the ar.conf or ar.cfg files to configure a different upper limit for Oracle and SQL Server databases using the Db-Max-Text-Size configuration option. For more information about the AR System configuration files, see the Configuring AR System guide. To search a diary field when using Oracle, you must configure ar.conf or ar.cfg to allow searching on clob data types. For more information, see the Configuring guide. Hope this helps * Regards, * * Sandeep Mahendra. Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: email and unlimited length fields
Gary Opela (Corporate) wrote: ** Can you not include an unlimited length field in an email message? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com */Best Product, Best People, Best Price/**/^TM /* *An ISO 9001:2000 Certified, CMMI^® Level 3 Rated Company*** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Hi,Gary, Leaving the Input Length field empty or setting it to 0 specifies an unlimited length field. *Hope this helps... *Regards, Sandeep Mahendra. Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com* * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Not getting AREmail Attachments
lann wrote: I have a problem with getting attachments in AREmail When a Notification action is trigerred for a user configured for Email notification,a message is automatically created in the ARSystem Email messages form.However if the message in the Email has any file attachment I couldn't find it in the attachments table of ARSystem Email messages form nor in the ARSystem email attachments. In the filter Notify action's Fields tab in the Include fields section I've selected selected and selected the attachment field in trouble ticket.I verified the permissions for the attachments field and found my receivers have the premission for it.Still I dont get the attachments in the Email Iam working in Remedy server 6.3 patch 19. Ideas please. Hi,lann, Are you sure you selected attachment field in selected list of fields because no attachments or page fields present in this list though these fields are present on the form? Hope this helps... **Regards, Sandeep Mahendra. Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com* * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Changing a Field to Required
Louis Cobuccio wrote: Good Afternoon List, I've been asked to make a Work Info entry required when a Change Ticket has been moved to a status of Completed. I thought it might be easiest to make the z1D_Summary required on the Dialog View - Close view. But it seem that the Field Change Function doesn't allow for making a field required, just visable and font changes seem to be the only changes allowed. I also tried creating a simple error message active link but it is firing after all the Completed workflow function fires. The error messages comes up but ticket shows Completed even though no entry was made. Any thoughts would be great. We run AR applications and System v 7.0.01 patch 006, all on Windows 2003 Servers and MS SQL 2005. Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Hi,Louis, Please check all the OOBX active links and filters which are fired as per your Execute On Execute Cond. Is there any having the same order condition.Also check for the database name of Status field which you want to change it to required field on Completed(status)? Definitely there will be conflict between Execution Orders. Hope this helps. *Regards, Sandeep Mahendra. Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Create incident through email
Saravanan Palaniappan wrote: ** All, I have a requirement of creating incident in ITSM through the email. Is there any out of box functionality available in ITSM to create ticket via email? Please let me know how to do if it is found. Thanks Regards Saravanan Palaniappan ITSM To teach and to learn, to laugh and make others laugh. This is my purpose. Any day I don't do this was not worth the time it took to get through it. - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ *Hi Saravanan,* we can create an incident through Email Engine. First we will configure the foundation data, then there is a form called EMAIL:Message form provided by Email Engine. Now we will do customization, simply write 2-3 filter, One filter for Validate CTM:People Information. And second filter like push fields from Email Message form to Intermediate form of HPD:Incident Form. In this way we can create an incident on Help desk. Hope this helps... *Regards, Sandeep Mahendra. Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Open attachments on Mid-Tier
BROTONS Oscar wrote: ** Hello, When you open an attachment from midtier interface it opens two windows one with attachments and another one empty. There is a way to avoid this empty window? Thank you. Oscar Brotons. IT Consultant. IMPORTANT: This message is intended exclusively for information purposes. It cannot be considered as an official OHIM communication concerning procedures laid down in the Community Trade Mark Regulations and Designs Regulations. It is therefore not legally binding on the OHIM for the purpose of those procedures. The information contained in this message and attachments is intended solely for the attention and use of the named addressee and may be confidential. If you are not the intended recipient, you are reminded that the information remains the property of the sender. You must not use, disclose, distribute, copy, print or rely on this e-mail. If you have received this message in error, please contact the sender immediately and irrevocably delete or destroy this message and any copies. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ *Hi,Oscar, *Yes,there is a way to avoid the empty window. Open the form in search mode on web,first save to disk then open the attachment. Hope this helps... *Regards,* *Sandeep Mahendra. Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com*_* *_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Copy-To-New Run Process function
Hi, PERFORM-ACTION-ACTIVE-LINK action runs all Active Links that are set to fire on that particular action, means 131072 runs all workflow that are set to fire on Copy to New. If you want to perform Copy to New workflow on submitting a new record, then you have to use the Run Process (PERFORM-ACTION-ACTIVE-LINK 131072) on the Submit button and for copying the newly submitted values to a new form, you need to add a workflow, which will set the values as the submitted request. Thanks, Sonal -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What does this error mean?
Hi Neel, This protocol error occurs when the client and the server's protocol definitions do not match. That means your 'AR System portmapper' is not started OR your 'Remote Procedure Call'(RPC) is not started. RPC provides End point mapper and other miscellaneous RPC services.Please check that if not then start those services. I found that if the person had a pop-up blocker turned on (like Google or Yahoo! search bar). Get them to disable or allow your server that should stop the Caught Exception error message. Thanks, Sunil Patil. itsm.supp... http://groups.google.com/groups/unlock?msg=ca40d5cb1963b289hl=en_done=/group/arslist/browse_thread/thread/653051c9c88d5ae0/5837480f388112b3%3Flnk%3Dgst%26q%3DVyomlabs%26rnum%3D2%26hl%3Den@*vyomlabs*.com www.*vyomlabs*.com http://www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance SUBSCRIBE arslist Neel wrote: ** Hello my fellow listers, We keep seeing the following error in our production environment in email log (stderr). May 16, 2007 1:50:51 PM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Cannot open catalog; Message number = 91 RPC: Unable to send; System error Can anybody tell me what it means and how to solve it? Thanks in advance. *Neel Gautam* Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship · Best People · Client Value Creation · One Global Network · Respect for the Individual · Integrity This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Dynamic Value Qualifications
http://www.vyomlabs.com As per your requirement, what I understand is that: - 1)I have created a Qualification field on form A and created the Active link on it having the Set Field Action Value as $USER$ + has logged ticket + $TT$ + with CTI + $Category$ + , + $Type$ , $Item$ and commit the changes. 2)On form B I have taken the Table Field that takes data i.e. Request Id and Qualification from form A 3)Then, I have created the active link that executes on Menu/Row/Level Choice on form B using the Set Field Action and setting a field by the Value $Column2$. Thereby I am dynamically passing the parameters instead of a hard coding it in the Value part of the Set field action. Hope, it helps you. Regards, Neha www.*vyomlabs*.com http://www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance Francois - BTT wrote: ** Hi All, I would like to find out what methods are out there to accomplish the configuration of *dynamic qualifications* for example; Have a table with the following columns and values… *Request ID | Qualification* 001 | $USER$ + “ has logged ticket “ + $TT$ + “ with CTI “ + $Category$ + “,” + $Type$ “,” $Item$ I would then like to use the qualification as the Value in a Set Fields for Active Links or Filters instead of hard coding the string for setting a field. Hope it make sence… Regards Francois// __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CR XI - building reports - Error 9011 ?
Hi Patrick, The ARERROR 9011 is Loading of encryption library failed.This error is occurred because the encryption shared library DLL could not be successfully loaded. Only Crystal 9 is supported by remedy it has not updated the driver to 10 or 11. The culprit is the crdb_odbc.dll; you need a version in the 9.n.n.n range. I have found three in my CR 10 Pro setup in the \Program Files\Common files\Crystal Decisions directories. One of these was version 9.2.0.564 (right-click on the dll, select Properties, read the Version tab). The other three I renamed so CR couldn't use them and then copied the version 9 dll into the three directories where I found crdb_odbc.dll. I also renamed crdb_odbc_res_en.dll. Now it all works successfully. Hope this will help you. Regards, Sandeep. -- www.vyomlabs.com Consulting | Oursourcing | Training || ITIL | IT Governance |BMC Remedy patrick zandi wrote: ** I put in a ticket already. ENV Windows 2003 SP2 / ARS 7.00 P2 / Oracle 10.2.0.3 http://10.2.0.3 backend - solaris Trying to rebuild all CR's for migration to 7.01 P2 or P3 / Getting following error:: Database connector error '220:driver] out of range [database vendor code:9011]' CR XI version is the following:: 11.5.8.826 -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Using Crystal Reports from w/in Remedy User?
Hi Michael, I am not positive on this.. but from what I understand of this.. your issue is your reports were built in the old version of CR .. CR XI is compatable with this version .. I do not believe CR 7, 8, 8.5, or 9 will work anymore. Before you go to all of the work of recreating reports, try reconfigurating the ODBC driver. You have to install the Crystal report Engine at the time of User Tool installation. Procedure to open crystal reports in AR user tool :- First you should check the ODBC Driver, Only system DSN should be created. In System DSN- Data source name, ARserver name , user name use underscore must be filled. Then create a CR using System DSN. Keep all CR in a report folder. This folder path assigned in active link(If Action - Open window-Window type-Report - Report-type Crystal -Name-Path of the folder where CR store -Destination-Screen -Operation-Run -Location- Reporting form). Hope, this will help you out. Regards, Vipin. -- www.vyomlabs.com Consulting | Oursourcing | Training || ITIL | IT Governance |BMC Remedy Cupp, Michael E Jr. CTR USAF AFRL/SNOD wrote: I am using Remedy User v7.0. I have created a few reports in CR which I would like to allow the users to run from within the user tool. I have placed the report in the path, and when I go to tools/reports, it shows up. One reports where I have parameters, it even asks for them. Life is good. Now, for reports which I created in CR using a trusted connection, I get this error: An error occurred while generating the Crystal report: 0x80047e48 - Logon failed. (ARERR 1904) For reports which I created in CR using a username/password, I get this error: An error occurred while generating the Crystal report: 0x80047e5d - Failed to open the connection. Details: [Database Vendor Code: 4060 ] - ODBC data source: Remedy (ARERR 1904) Can anyone give me info on how to create a report that I can publish to users to run from the AR User tool? Thanks! M ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Will a Warning Message stop an Escalation
When an error message is fired by a workflow,then the preceding actions of that workflow which fires the error message are stopped.While this is not the case with warning and note,as the preceding actions get executed. The other thing is that,firing of escalation is nothing to do with error/warning/note message of the filter. So the escalation will fire on the stipulated time criteria,irrelated with any message by other workflow. Thanks, Amol W -- www.vyomlabs.com Consulting | Oursourcing | Training || ITIL | IT Governance |BMC Remedy Kyle Whitley wrote: Will a warning message filter stop an escalation from running? I know error messages will, just didn't know if a warning would or not? Thanks Kyle ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Put current user credential into ViewFormServlet call
Danny if you want to open a form on click option in browser window and you don't want the login page once again then you should use the run process in if action- PERFORM-ACTION-OPEN-URL new http://mid_tier_server/arsys/servlet/ViewFormServlet?form=FormNameserver=server_nameusername=user_namepwd=password http://%3Cmid_tier_server%3E/arsys/servlet/ViewFormServlet?form=%3CFormName%3Eserver=%3Cserver_name%3Eusername=%3Cuser_name%3Epwd=%3Cpassword Hope this will help you. Regards, Vipin -- www.vyomlabs.com Consulting | Oursourcing | Training || ITIL | IT Governance |BMC Remedy Danny Yan wrote: ** Hi Listers, After read emails about ravelling message, I found the def files from community download, but any of the three forms refused to be import. (AR 701 w/o patches), the error message is input buffer is null, after read the def file, I saw some French, such as Historique..., I guess it's the problem. Any ideas? So I just followed previous email explaining marquee, and fill the view field, it works to scroll with link, but the problem is: When the link( listed below) is clicked in browser, a new window is opened with login page. If I use the original support user to login, i.e. Sam Secoundlevel, but not Demo, there will be a error, saying the user is already loged on from another machine and failed to log on. I think maybe I should not use ViewFromSerlet action, it will generate a new session. How about open form and view directly? http://web server/arsys/servlet/ViewFormServlet?server=ARServerusername=userpwd=pwdform=SHR%3ABulletinview=viewnameeie=$colBBEntryID$ -- Regards, Danny Yan __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Password
Hi Jack, You can take two password character fields on one form with different database ids. Retrieve login name, password from the AR System User form and compare with another password character field with that password field which is coming from AR System User form in encrypted format for that you can use filter because in active link, decrypt and encrypt functions are not visible. You have to write filter for converting encrypted format into decrypted format using decrypt function. Then compare two password fields and if it will be matched then perform action according to user Regards, Archana. -- www.vyomlabs.com Consulting | Oursourcing | Training || ITIL | IT Governance |BMC Remedy Jack Samson wrote: Hi All, Is it possible to have 2 password fields for comparision on one form? If not then how would one compare a User form password to a character field? Thanks, Jackson _ Mortgage rates near historic lows. Refinance $200,000 loan for as low as $771/month* https://www2.nextag.com/goto.jsp?product=10035url=%2fst.jsptm=ysearch=mortgage_text_links_88_h27f8disc=yvers=689s=4056p=5117 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Adding a field on a view only form
Hi John, You can add a new field on a view form without deleting it i.e. no need to create a new view form. You can do it by just right clicking on the view form, there will be a pop up which contain the option to add new fields from the original form( i.e. by the database name of the original form like T123). Regards, Vipin. John Atherly wrote: ** The table were the view only form was updated with a new Field. How can I add this to the form the option is grayed out. But if I create a new view only form I can see the new field. If I delete the from then all related work is also deleted. 6.3 Patch 20 UNIX Oracle 9i __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Setting up a existing Person Profile using a Template
Hi Peter, Templates are preset field values for a form that can be labeled and grouped by task. They make submitting the record more efficient (speeds up the process) while providing consistency of data. For example, People Templates allow you to have a preset configuration for a Support person with all the appropriate field settings and permissions vs. a Manager vs. a casual user. Incident Templates would be used for common, recurring incidents like password reset, inability to print, or inability to connect to the Internet. Change Templates would be used for recurring Change Requests like Install New Hard drive, Upgrade Operating System, Install Software Patch, etc. Why reinvent the wheel each time you create these records, when you can select from a list of templates to do most, if not all, of the work for you? Thus we can create templetes for the people. The steps for creating the Person templete are as follows: Step 1: On the application configuration go to the Custom Configuration. Step 2: Select the templete form Foundation-People-Tepmlete. Click Open. Step 3: Configure Person Templete form opens. This form shows the list of templetes. (you can modify and create new templets) Step 4: To create new click the Create button the templete form opens fill the requred fields for the templete as you need. Step 5: save the template. The steps to use the templete are as follows: Step 1: On the Standard Configuration step 4: People click on create. Step 2: The people form opens on the form we can select the templete by clicking the Selete templete button. Step 3: Select the templete and fill the minimal information required. Step 4: Click on select button to fill the people form using the templete. If the user is a support staff member the a warning message appears to check the login, licenses etc. Regards, Prasad S. -- www.vyomlabs.com Consulting | Oursourcing | Training || ITIL | IT Governance |BMC Remedy Lammey, Peter A. wrote: ** I have been running through the trials and tribulations of configuring new foundation data and accounts in ITSM 7.02. All seems well and I do like the fact that you can setup Person Templates and create new Person Profiles using the template and it can also autofill most of the fields on the profile and also assign the person to support groups and other permission groups. However, I can see that once we get the 7.X system up and running in a real environment, we will have a feed from an HR data source that will create new profiles for new employees that join the company. Based on this, if I get a request from an employee to setup their Remedy User account with the permissions needed for their particular group, it would be nice if I could use a template with their already existing profile and set them up using a say Support Staff template. It doesn’t seem like I can do this. Has anyone figured out how this can be done? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Table Property Qualification
Hi Michael,
Mostly in the qualification the Current form fields appear after the
qualifier symbol thus your qualification will be
( 'Solution_Status' = Approved ) AND
('System_Acronym'=$System_Acronym$ ) AND ( 'Solution_Type' = Solution)
AND ( 'Title' LIKE (( % + $Solution_Keyword$) + % ))
As I have gone through the same scenario some days prior which worked
successfully.
Regards,
Neha P.
--
www.vyomlabs.com
Consulting | Oursourcing | Training || ITIL | IT Governance |BMC Remedy
McManus Michael A SrA HQ 754 ELSG/DOO wrote:
**
ARS 5.1.2
SQL 2K
I have a question about a table property qualification that doesn’t
appear to be working correctly.
Our users can submit solution sets for common trouble calls and then
use them to autofill tickets to save time. They do this by typing a
keyword into a character field and then clicking a search button. The
button opens a form with a table field on it that has the following
qualification:
( 'Solution_Status' = Approved ) AND ( $System_Acronym$ =
'System_Acronym') AND ( 'Solution_Type' = Solution) AND ( 'Title'
LIKE (( % + $Solution_Keyword$) + % ))
On my solution set form, there are 10 solution sets with a system
acronym of ‘AR System’ and solution type = “Solution” yet when I leave
the keyword field blank, the table only returns 8 of the solutions.
I’ve isolated the two solution sets that aren’t returned in the above
case and can’t find anything unique that would prevent them from being
displayed in that table. This happens on numerous other occasions and
I can’t figure it out.
Any ideas?
Thanks,
Michael A. McManus, SrA, USAF
Remedy Developer
HQ 754 ELSG/DOOH
DSN: 596-6478/Comm: 334-416-6478
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Re: Using the AR System User Preference form
Hi Steve, Modifying or Creating fields on the user preference form is not a good practice, Instead of that you create one another form with fields Like 'User Name' and 'console view' and save changes on that form. Write an Active-Link to set the field on the Target Form from the created Form in first action. In second action write run process for refreshing the tables in the targeted form using the command like PERFORM-ACTION-ACTIVE-LINK 1 Field Id of Refresh Btn You get the desired result. Hope this may help you to solve your problem. Regards, Amol W. Steven Pataray wrote: ** I haven't seen anyone on list asking about it so I'd thought I'd ask. Has anyone used the User Preference Form to keep custom default settings. For example if I have a support staff who all the time would like to set their Console View from the default of Myself to Any or Group. Since that option is not on the form, could I create this field on the User Preference Form so when they set that view on the Console it will automatically push the new settings to the AR System User Preference form, so the next time they logon it would read the User Preference form and set the Console View to the last settings? Thanks Steve ARS/HD 6.3 Windows 2003 Application Server Oracle 10gR1 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 7 installation - strange issue
Hi Murtuza, At the time of installation of AR Sever, we need to give the SQL login/password for the database to create the AR Database in SQL Server. If it is been set for windows authentication, the login password will be same as windows login password. Or specify your SQL Server database Username Password (SA UserName / SA User Password). Thus please check for the User Name and password for the database. Regards, Bipinchandra Bhavsar -- www.vyomlabs.com Consulting | Oursourcing | Training || ITIL | IT Governance |BMC Remedy msb * wrote: Hello all, I am doing an installation of ARS 7.0.1 on a fresh test server with a brand new OS - Win 2003 sp1 and SQL server 2000 SP4. But when I run the install, it tells me that it detected an existing installation and whether I want to upgrade or overwrite. Does anyone know how this could be possible? The database is on the same machine. When I try to install by selecting overwrite, the installation continues to the point where it tries to start the Remedy services. This fails with ARERR 623 - Authentication failed. What gives ??? Regards, Murtuza B. _ Express yourself instantly with MSN Messenger! Download today it's FREE! http://messenger.msn.click-url.com/go/onm00200471ave/direct/01/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Corrupted Index on CHG:TSK
Hi, First of all you have to check all indexes on your 'CHG:TSK' Form and find out which index is missing in database.After that, create missing index manually by querying the database.Then add/remove index from the Admin console.Save the changes.This will help you to resolve the ora error for index. Thanks, Sunil -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance Atul Vohra wrote: ** Hi, We faced similar situation in which the DBA actually dropped the index on the T table while remedy was showing the index. There is a table called schemaindex (not sure of the exact name) that keeps the index per table info for remedy. I actually deleted that index record from this table (so now it matched the actual indexes on the T table). Atul - Original Message - From: Den Fong To: arslist@ARSLIST.ORG Subject: Corrupted Index on CHG:TSK Date: Wed, 25 Apr 2007 13:39:00 -0600 ** I cannot add/remove index on my CHG:TSK form. It gives me an ora error that the index does not exist. I took a look at the DB and the only index on the T table is on C1. Any ideas on how I can get this resolved, I'm thinking I create the index on the T table myself, but not sure how the naming would follow for the index. ITMS 5.6 Oracle 9.2 Den Husky Energy Inc. 707-8th Avenue SW Calgary, Alberta CANADA T2P 3G7 Phone : 1-403-298-7244 Fax : 1-403-298-6476 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Help with Diary Field
Hi, To refer the OLE DB function information,you can use the knowledge base id KM-00010102. This knowledge base contains some links to the sites which will help you to find the function for ODBC functions.I think this might be helpful to solve your problem. Thanks, Rakesh -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance Guillermo Alfredo Torres Barron wrote: ** Hi dear listers Exist a function or store procedure to read a diary filed directly from ODBC? Thanks in advance Greetings from Mexico __ **Atentamente** **Guillermo Alfredo Torres Barrón** **Proyectos ARS Remedy** **Grupo Financiero Banorte** **Calzada de Tlalpan #2980, Col. Ejidos de** **Santa Ursula Coapa, C.P. 04850** **México, D.F.*** **Tel Directo: 51746520, ext: 8505-2520*** ... Este correo electronico es confidencial y/o puede contener informacion privilegiada. Si usted no es su destinatario o no es alguna persona autorizada por este para recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o tomar ninguna accion basada en este correo electronico o cualquier otra informacion incluida en el, favor de notificar al remitente de inmediato mediante el reenvio de este correo electronico y borrar a continuacion totalmente este correo electronico y sus anexos. Nota: Los acentos y caracteres especiales fueron omitidos para su correcta lectura en cualquier medio electronico. This e-mail is confidential and/or may contain privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any other information herein, please advise the sender immediately by reply this e-mail and delete this e-mail and its attachments. ...__20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Workflow - Mid-tier vs Client
Hi, You need to delete the .arf files and .arv files from the AR System Home directory which will delete the cache for the user and mid-tier. You also need to check for the permissions for the columns and the workflows for the user for which you need to hide the columns on the user tool or the mid-tier. Hope, this wil help you to resolve your problem. Thanks, Sonal -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance Axton wrote: If you are using the advanced features of workflow on the mid-tier, I know they warned that it would not always work properly. If not, check the permissions on the columns you are trying to unhide and make sure that your users have permissions to view the columns. Axton Grams On 4/26/07, Eli Schilling [EMAIL PROTECTED] wrote: ** Hello listers! Recently I built some add-on workflow (Remedy 6.3) for the support console to allow people to show or hide certain columns. For the first several days it worked great; each person gets a single record in a seperate preference form; these preferences load when they open the support console. I have validated permissions on active links, fields, etc; I even have log files SHOWING that the active link fired to make a particular field visible. However, the fields are no longer becoming visible. This is the behavior in the client application. I had a user open the mid-tier and launch the support console and the selected columns DO appear. So it worked for a few days...then stopped working on the user tool...but a user can launch mid-tier and their preferences load just fine. I get this: ACTL - Passed qualification -- perform if actions ACTL 0: Set Characteristics ACTL For field -- Case Type (536880915) ACTL Change field to visible Yet the field does not appear Any thoughts? This is the strangest thing. P.S. as admin, it has not stopped working for me...yet... Thanks! Eli __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR Import
Hi I am having ARsystem 7.x and gone through the same query that is one of the fields contain path (F:/ab/cd/efg/) and then exported the data then by using AR Import tool imported the same on a new form but i have not found any error in this process, that is i have got the same path (F:/ab/cd/efg/) without removal of /'s. So please let me know the actual process in which you are facing the problem. Thanks, Rakesh -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance Mayfield, Andy L. wrote: Ok, I am stumped. I used AR Import to import some data to a new form. One of the fields contains paths i.e.. F:/abc/def/ghij/, but after the import process removed the /'s and I am left with F:abcdefghij ? Anyone know what I did wrong? Andy L. Mayfield System Operation Specialist Alabama Power Company Office: 8-226-1805 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Removing an item from a menu
Hi, First thing deleting a group if not a good practice, thus if you ar using the OOB HelpDesk Application then the group settings are carried out using the Remedy Application Configuration (On the general tab step 4). in which we can make the group status as Busy or On Vacation which removes the group name form the menu on the form. If this is required other the the OOB HelpDesk the you need to customize the group form and have a drop down list on the form on which indicate the group status as Active Inactive. And create a workflow to check for the group states. After doing this you will able to see only those data which have been set as an Active. Thanks, Sunil -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance Neal Jacob wrote: ** I am asking this question on behalf of our Remedy person: When creating Groups, Categories, Types and Items, we are able to add, but are not able to make them inactive when they are no longer needed. The permissions appear to be correct. We have tried using the Active/Inactive Radio buttons which does not seem to work. How can we change or make groups inactive? Thank you in advance, Neal Jacob MCP, MCDST Desktop Systems Specialist NRTC http://www.nrtc.coop This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, copy, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Accessing a Remedy Database through SQL without Remedy ARS (UNCLA SSIFIED)
Hi, Please refer to knowledge base article which is on similar topic - KM-5591 Some of the relevant section from this article I am copying below: The short answer is that, though it is true that Remedy applications store data in the ARSystem database, the database is intended to be updated only by the Remedy application server and going around it is a more complex task than it might seem, goes around application features that enforce data integrity and data restrictions, is not visible to Remedy diagnostics to troubleshoot problems, and can be broken by modification is Remedy tools, upgraded or migrating to another server. For all these reasons, pushing data directly to the ARSystem database is not a supported or recommended action. Thanks, Neha -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance Nall, Roger wrote: ** Gordon, See below. Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM *From:* Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] *On Behalf Of *Frank, Gordon M Mr NISO/Lockheed Martin *Sent:* Thursday, April 19, 2007 8:31 AM *To:* arslist@ARSLIST.ORG *Subject:* Accessing a Remedy Database through SQL without Remedy ARS (UNCLA SSIFIED) Classification: *_ UNCLASSIFIED_* Caveats: NONE The question is: Does it make sense to access Remedy database directly through SQL calls. This would be utilizing the T tables, etc. structure.*/[Nall, Roger] /* What type of access? If you are talking about Read access there is really not much danger. If you are talking about Updating that is a different story. There are many things to consider such as “H tables” Does anyone out there have white papers which say this is a good thing or a bad thing? */[Nall, Roger] /* We do not allow ready access to the ARSystem database. We replicate data to reporting servers. This way those users who don’t really know what they are doing will not affect the production environment with bad queries. Does it make sense to access a Remedy Database such as Oracle directly using a tool other than ODBC or one of the common Remedy Integration methods? Does BMC/Remedy legally allow this type of access? Thanks up front, Gordon Frank Lockheed Martin Classification: *_ UNCLASSIFIED_* Caveats: NONE __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Crystal Reports connection
Hi, You may have developed this report from one server ABC and might you are accessing the database from any another Server XYZ. So database mismatch error . You also check in AR System ODBC Login, which is in Crystal report-File -Log ON or Off Server-ODBC RDO-Make new Connection-Choose DSN Name -Fill user name, click next- AR System ODBC Login-Options-Check Use Underscores Hope this will help you. Thanks, Sandeep -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance Thad Esser wrote: ** I don't know if this will help or not, but I ran across a KB article the other day that talks about how the user tool integrates with Crystal: http://support.bmc.com/KMSUSER/DocView_SHFrame.htm?d=/kmspublic/KM-6154.htm It says its for previous versions, but the basics should still apply. Trace through the process and you should be able to find where your issue is. Even if it doesn't help in your particular situation, I thought it was good background to know (one of the few useful KB articles). *Thad Esser* Remedy Developer /Argue for your limitations, and sure enough, they're yours./-- Richard Bach *Congo [EMAIL PROTECTED]* Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/19/2007 06:56 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Crystal Reports connection Hi, Ive got an ActiveLink which opens a crystal report. But whatever the report contain I got a CR error: Failed to retrieve data from the database. Details [Database Vendor Code: 9021] I can see the raport in the Crystal Reports environment in a preview. The sql query generated from CR works if I run it against the database. In the ODBC configuration the Use underscores checkbox is checked as well as on User Preferences form. What more to check? ARS 7.0.02 CR 9.2.2 regards ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Administrator performance slow
To increase the performance of the admin, you can use arcache modes set for the admin in the admin tool. If the arcache mode is set for the admin tool, AR User will be having an issue of performance and performance for workflow will be achieved for the admin tool. For more information on arcache, this will also depend on the configuration of the machine. Hope, this will help you. Thanks, Sonal -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance ARSList wrote: ** Is that your virtual server maximum and spikes or the physical VM server? There is a BIG difference between the two. *From:* Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] *On Behalf Of *Chapman, Colin *Sent:* Thursday, April 19, 2007 2:17 PM *To:* arslist@ARSLIST.ORG *Subject:* Administrator performance slow Hey Listers, (its a great list) Running Admin on a development virtual server here at UNCW is pretty slow (especially when I hit the Save button) I complained to our server folks, thinking more memory would help, got the response As the system is configured right now..Over the last week it has only used a maximum of 50% of its memory and an avg of 10% of its CPU (spikes to 50%). I've got an important deadline to meet making some customizations to ServiceDesk. Does anyone know what can be done to speed up Remedy Admin ? Thanks Colin ARS 7.0.01 (patches are now being applied) Servicedesk 7.0.01 (patches are now bing applied) MS SQL 2005 Windows 2003 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
