Re: Verizon Walnut Creek,CA Remedy position
agreed. 10 recruiters later (literally), I'm starting to cringe just at the name of Walnut Creek. On Fri, Oct 23, 2015 at 5:29 PM Rick Cook wrote: > ** > > Yeah, I talked to some folks a while ago about positions there. The rates > don't reflect a Bay area economy. > > Rick > On Oct 23, 2015 5:27 PM, "Joe D'Souza" wrote: > >> I have had some contact with a couple of recruiters too and the rates seem >> below current average rates that most recruiters that contacted me have >> quoted. >> >> Cheers >> >> Joe >> >> >> -Original Message- >> From: Action Request System discussion list(ARSList) >> [mailto:arslist@ARSLIST.ORG] On Behalf Of Samuel J Albury III >> Sent: Wednesday, October 21, 2015 2:18 AM >> To: arslist@ARSLIST.ORG >> Subject: Verizon Walnut Creek,CA Remedy position >> >> Whoever decides to take this position, please update the list that its >> filled. There are at least 15 recruiters calling everyone for this. >> >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Who is using Remedy in a Cloud based environment, excluding Remedy on Demand
I have been involved with Remedy for 17 years now. I too carry a love for what it was before support was gutted and the software grew more and more problematic. I have fond memories of the Pleasanton campus and the community as it was. Time moves on. The last 5 years have been challenging, like watching a family member with a substance abuse problem slowly spiral out of control. Few people embracing Remedy today have found it beneficial to their recent careers, customers and consultants alike. Expand your tool skill set as the previous person said. On Thu, Aug 27, 2015 at 8:22 AM Lee Cullom < lee.cul...@northcraftanalytics.com> wrote: > ** > > Keith, > > > > To answer your question, less than 1% of the roughly 1,200 U.S. customers > would be doing this today. If people are hosting Remedy in a cloud, it’s > Remedy on Demand. If they did, it would be with Amazon EC2. > > > > Of course, you’re a statistical anomaly to begin with, in that you’ve > remained custom, which only about 10% of the U.S. customer base has done > (roughly). Jason Miller pipe down, there aren’t that many (in fact, there > are about 120). It’s actually a really smart thing to do from a cost > perspective, so I’m not knocking it. But, when BMC made the move to > transition the customer base from custom to OOB ITSM, it really did work. > Buy vs. Build is a very powerful argument. > > > > Philosophically, I think you should be ALL custom or nearly all OOB, due > to reduced implementation costs. This is theoretical too in that many > times you could have a massive upgrade bill to upgrade something that > hasn’t really been heavily customized. > > > > As an aside, interestingly, now that I’m seeing all of these ServiceNow > implementations, it’s like going back to Remedy Help Desk 4.0. There isn’t > much there, so people customize the s%^& out of it. Then, they run into > huge upgrade bills… In theory, they would question why they made the move. > But, the fact is that the previous team that implemented the prior solution > (that has been replaced) is no longer with the company 80% of the time. > > > > So, what’s the lesson? If you’re a developer, do NOT fight the new > platform, you will be marked for death in your company. If you want to > stay in the Remedy space, begin the interviewing process as soon as you > hear someone speculating that there might be a new platform, because that’s > just a political way of saying that it is a foregone conclusion (most of > the time). > > > > “OT Lee”, former Remedy lover, never a hater. > > > > *Lee Cullom** | President | Northcraft Analytics* > > *IT Metrics Specialist | Business Intelligence Applications for IT* > > *Direct - 678-438-7244 |* *http://www.northcraftanalytics.com* > > *Main - (678) 664-ITSM* > > [image: cid:image003.jpg@01CD6684.40E6DBC0][image: > cid:image004.jpg@01CD6684.40E6DBC0][image: > http://citadel.sjfc.edu/students-virtual/A/act00294/public_html/webdesign/Responsive%20Web%20site/images/youtube.png] > > What is Northcraft Analytics? Find out in 87 Seconds. > > > > > > THE CONTENTS OF THIS EMAIL, INCLUDING THE CONTENTS OF ANY ATTACHMENTS > HERETO, CONSTITUTES “CONFIDENTIAL INFORMATION” AND IS SUBJECT TO A > CONFIDENTIALITY AND NON-DISCLOSURE AGREEMENT BETWEEN THE RECIPIENT AND > NORTHCRAFT ANALYTICS LLC (If such an agreement is in place). > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Sinclair, Keith > *Sent:* Tuesday, August 25, 2015 3:22 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Who is using Remedy in a Cloud based environment, excluding > Remedy on Demand > > > > ** > > Hey, > > > > How many of you are hosting your Remedy system(s) in a cloud-based > environment? If you are then: > > > > 1. What version? > > 2. Custom apps or ITSM or both? > > 3. Which OS & DB combo used? > > 4. Any integrations? > > 5. Pros & cons for moving to cloud? > > > > I’ve been asked to look into moving our custom app environment into the > cloud and I wanted to get as much real-world info as I can. > > > > Thanks, > > > > *Keith Sinclair* > > Remedy Development > > ShopperTrak Chicago, USA > > *O* 312.676.8289 > > ksincl...@shoppertrak.com | shoppertrak.com > > *Retail Profitability, Improved.* > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ARS 8.1 taking very long time to come UP(>10 mins)
12 min??? And your SQL logs (or DBA) confirms that the SQL database isn't the choke-point? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Mid-tier password reset
Thanks. I bet myself you'd be the one to reply first ;) I appreciate it. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Mid-tier password reset
I have a client that has no clue what their mid-tier admin password is. I can't find the KB that used to be out there (or at least easier to find) that covers how to reset the mid-tier admin password. Any kind souls have it bookmarked or prove better at finding it? Cheers! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Naked ARS (was: The ~! for filter names)
Per Misi's post earlier in an old/unrelated thread (copy/pasted)... Here is the link for Naked Remedy: https://communities.bmc.com/ideas/9432 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Naked ARS (was: The ~! for filter names)
Thanks. The whole point was that some people don't even KNOW that the engine is, well, an engine unto itself. There seems to be a trend (marketing?) to present the image that Remedy is ONLY CMDB/ITSM. It's always challenging to explain to customers that those are just apps running on a (very nice) workflow engine underneath. I'm all for canned apps where they make sense. Ease of upgrade path, support, etc etc. However, small steps seem to keep happening in the product evolution over the last few versions to slowly close off the "custom-build" path and I'd just like to ask for the server/engine to be made available *without* the suite. As great (or not great) as anyone might feel the suite is, there are plenty out there who want something simpler, or more modular, or (insert complaint here). It's part of why other products (especially those that start with S and end with W) get a lot of migration. There needs to be more flexibility. It also lets you push back on customizers from a support perspective. It won't be quite as ridiculous to have support tell you "that's been customized, we don't support it" because if you want custom, you should buy the naked product and build your own. I'm not pretending it's is any big magical answer. The request was really just to speak to a mindset to say "quit forcing one solution as if it is the right answer for everyone. Bring back some choice." Now if you've pitched "Galileo" (ITSM/CMDB v9) to customers and they don't like it, make this Plan B, a workflow engine platform where you can "roll your own." Plenty won't like that either, but some do already and others will going forward, and it would be nice not to have to install all the ITSM "spagetti" if it's not going to be used. Make a modular installer where base is ONLY the engine and User/Group tables. Add some option checkboxes for Email Engine, Mid-Tier, Preferences, and other "foundation" elements some will still want in a custom build, BUT OTHERS WON'T. 15 up-votes so far in just a couple days. I think I hit a nerve ;) (/endsoapbox) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Function: Convert String to Integer
Ok, but in "the old days", didn't that toss up a mismatch error? Did they add some intelligence/library behind the scenes? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Function: Convert String to Integer
Another "I can't believe I've forgotten this and can't find it in the docs" post... Wasn't there a function that took a string and, presuming they were numbers, let you drop the integer equivalent into an int field? something like IntField=INTEGER($CharField$) I see currency conversion fields, but no text-to-number or number-to-text fields, and I know at least one direction will give you a mismatch error if you try just shoving one into another. Thanks in advance (and a beer at Insight 2015) to the first reply with the answer ;) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: The ~! for filter names
It's all good folks, I admit I was having a lazy moment as it had been so long since I used it that I could not remember the exact syntax, could not find it in the wiki-style online docs (try searching for it, won't work) and asked here to be sure and get nudged to the proper syntax, which worked as a post came in about the time I downloaded my 7.6.x master index and looked it up there. No call for a change. Just a forgetful old man asking his peers for reinforcement. Have a great weekend. p.s. I already stirred my quota of pots by adding a request on the community board for "naked" ARS (no ITSM or other libraries) to be re-added as a SKU for those of us who want a pure development platform. ;) If you agree, vote it up! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
The ~! for filter names
Was the ~! function deprecated out in 8.x? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Any interest in a San Diego RUG meeting?
Yep, interested. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: BMC Enhancement Requests (was a different topic/thread)
I understand. For me, the issue is less the location/mechanic, it's more the underlying policy/mindset. Whether it's housed in a community site or an RFE ticket, the mechanism doesn't impact the culture. Until 2 things happen, it's all window dressing... 1. re-align the mindset by support and development that RFE's are important, should be staffed, tracked and budgeted into release cycles at a much higher level than they are now. 2. Related, stop the mindset that feels that telling customers to submit an RFE absolves BMC folks from being responsible for being champions of RFE's. Again, at the end of my support call, for example, the agent should have said "I'm going to submit an RFE for this against your contract number. You can track the disposition/progress at www.blahblahblah." Going back to #1, if BMC demonstrated that RFE's actually get tracked, adjudicated and developed/deployed in a timely manner (requiring more cost/people in the short-sight but greatly increasing brand loyalty and satisfaction/retention in the long run), then telling a customer that at the end of a call would both increase satisfaction and increase value to the product because submissions will have real-life case history to refer to. Seems simple enough to me, but I"m a process person just as much as a tools tech. The devil is in the operational cost, which seems to be arsenic to some peoples' thinking... Ray ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: BMC Enhancement Requests (was a different topic/thread)
That feeds my point. The RFE aspect is still broken and rather than the old system which showed them accountable (and they had to actually eat their own dog food by tracking it via tickets) but nothing ever happened, they move it to a system where they appear to be less accountable and less responsible because there is no ticket in their queue, it's just a community post and votes. My original post was that the mindset now is to push back and say "make a community post" when BMC folks could and should be proactive about it in thw first place rather than putting the onus on customers. Calling this move less broken, while true, doesn't legitimize the mindset that improvements should be core to BMC operationaly, not a mindset that says "hey, if you want it, write up a case for it and it still might fall into a black hole on our aide, but won't you feel all warm and fuzzy when your peers agree with you?" If I didn't care so much, I wouldn't bring it up. I just hate to see a great system like ARS keep dying death of a thousand paper cuts in the face of competitors. (/endsoapbox, I promise) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
BMC Enhancement Requests (was a different topic/thread)
I'm only going to say this because I ran into this issue on a support call just yesterday after the CMDB team said that a functionality I expected was not currently in v8 but would be a good idea "for you to submit to the community." Really? This ARS List is a non-BMC-controlled, user-supported community, so let me say this here as my own opinion and among my peers. If you're from BMC and choose to monitor this forum, so be it... I get the idea of the community forum and moving RFE focus there. I have no direct problem with that aspect. However, and I'm not alone here as another BMC consultant at the current customer site with similar 18+ years experience says the same thing, in saying that just because you move RFE's to the community, it's not OUR job to improve BMC's products. If I have a support call with BMC and they see that there is a logical function that is missing in one of their products, the logical next-step is for the support agent(s), who have to write up the call anyway, to make their submission for RFE. There is a fundamental flaw with the mindset that says I should set aside 15-45 minutes to write up an enhancement and submit it to BMC after everything else I've been through. Again, for those who WANT to, great, but my axe is with the growing mindset being communicated from BMC people that implies it's not THEIR job or even their option to write up enhancements and if the community doesn't submit it, it isn't going to happen. Same issue here on this thread/forum. If BMC people chose to shadow/monitor ARS List user community, they can do the RFE write-ups just as easily as anyone else. Posting a prod to tell others to write up an RFE in the Community just doesn't sit well with me in tone. Yes, I know the whole voting thing is something that some community members enjoy, but for me, product development is not an entertainment or community-expected responsibility. If I own the product, I should be expending a LOT of time and effort to ensure it's the best it can be. That's all. Ray ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: CMDB Reconciliation - Dataset Precedence & Comparisons
Thank you, Doug. Well-spoken and thorough, as always. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ITSM Asset Management - Status Values
Due to all the joins, adding new values causes SQL errors when trying to open the Asset console afterwards. Customer has been advised to back off the idea of editing Status. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
CMDB Reconciliation - Dataset Precedence & Comparisons
Caveat: yes, I know how to set/edit Dataset precedence in the Reconciliation tool. My question is a bit more general: is there a published list of what attributes are compared during reconciliation? Client has multiple source data sets. Sometimes a subset of records in one of the data sets is not as complete as desired (long story, don't go there). They will then run a manual CSV of those records and import them into a new dataset and set it higher precedence than the original so that matches go into Asset and over-write the less-complete set's records. The problem is that they use spoon and leave a lot of fields default, resulting in items like Type or Item not exactly matching. You know what happens then...instead of over-writing the Asset record, a SECOND record is created in Asset. No bueno. So the customer came back with the question "ok, so where is the list of all the attributes that are compared so I can ensure we have exact matches or we are filling in the blanks?" Short of manually setting precendence rules for each attribute, I don't have the answer myself. Anybody got a handy "default" list for BMC.Core or BMC.ComputerSystem attributes compared? I'm sure I"m overlooking something simple...blame it on the flu...and thanks in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Process Designer ?
Teri, I used it as a standalone when it was Abydos. Pretty good, but tasking was sometimes an issue. I hate to bag on BMC, but it does appear to be another case where they tried to just buy sometime and bolt it in with limited resources and limited success. We never had it work properly at the last client site that tried to use it. I counsel clients away from it. So what are your choices? Well, plunk down thousands more on another 3rd party solution, adapt to the limitations in the OOTB flow or go custom development. None of those choices are pretty. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ITSM Asset Management - Status Values
Yes, but that form is not related to editing the Status values, that's just another one of the sub-forms I mentioned. That form's Status field is also ID7 and is also direct-entry values. The question still remains if there is a function in ITSM for editing Asset Status similar to how you can edit some menus in IM and CM. I doubt there is but wanted to ask the group. Thanks for the reply! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ITSM Asset Management - Status Values
Thanks to both of you and I agree 100% Rick. The client has been strongly warned against this but I wanted to have my Plan B ready in case they ignore counsel. We'll see what they decide. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Need Suggestion
Greater minds than me have pointed out the main issues with the stated approach...I lived it in the old TelAlert and NetCool gateway days (shudder). 1. Notifications for alarms should be outsourced to the related application, not stuck onto Remedy. Remedy CAN do it, but it's main focus is processing workflow, notifications should be the exception, not the main bulk of its focused work. 2. By putting this load on ARS instead, more resources will have to be devoted to scaling ARS appropriately AND its underlying DB cluster. How is it they think they are saving money by doing this? Reduced headcount because they think a dedicated notification person would be needed otherwise? I hope nobody would be that short-sighted. Here's another simpler thought: SMS notifications quickly turn into ignored white noise by most all that receive them as the volume increases. There are a lot of good bolt-on solutions for this topic, including ones that let individuals select when, what and how they get notifications. Remedy does the basics for all 3, but not as well. A good consultant will first try to sway the customer from this approach, but if that doesn't happen, ARS can handle it and someone will make a LOT of money from the ongoing care and feeding it will likely require. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
ITSM Asset Management - Status Values
A client wants to add more Status values to the Asset record form (ITSM/ARS 8.1.01). I advised against the "technical debt" such a customization would carry, but worse, it appears that the Status field on the Asset form doesn't reference a menu, they are using the old Field ID7 with manually-entered ordinal values on the form, and the same situation on all the supporting sub-forms such as AST:ConfigOutage. This tells me one of two things, as a custom-builder who avoids chopping on ITSM unless my nose is forced in it... 1. Edits will break workflow, hence there is no customer-friendly way of doing it. 2. There is a function I'm overlooking somewhere that will make the edits to all forms automatically if you use it. Any answers from the ITSM-savvy crowd? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: BMC Support / On Site Visits
1. The recent posts on this thread are a bit of a topic hijack. Let's reign it in? 2. The original hijack question was whether anyone had a positive experience with PD. The forum was silent to that question. You have the answer to that question. 3. The *original* question was a good one, but the answer is equally universal. For a brief time, BMC tried to present a "technical rep" to a previous client site I worked at, but when the topics got into actual broken product issues instead of the easier bunny-hop stuff that could be answered in a simple inquiry ticket to BMC Support, the "rep" backed off and claimed to be more of a design/consulting resource, not an account-dedicated go-to for technical problems, which was what was originally pitched. That being said, your sales rep is your sole face to BMC. Lots of others might sit in on con-calls, especially if you are having issues with a portion of their service. The Remedy OnDemand to a previous client was in a challenged state to the point where monthly "Executive Overview" calls were scheduled that included the lead for Support and the lead for OnDemand, but after a couple months, those leads were "unable to attend" and it devolved back down to another call with the sales rep and the Remedy OnDemand account rep/contact. Not trying to bash, just giving it un-washed and honest. I think BMC is praying hard on the newer interface to be a silver bullet, but they clearly have some room for improvement on the client relationship and support model, at least on some of their products that I work with regularly. You can make all the cool whiz-bang stuff in the world, but if your customer base is feeling soured from past experiences in support and/or relationship maintenance, your only buyers for the new toys will be new customers because the rest will feel "once bitten, twice shy." /endsoapbox ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ITSM Support Groups
No, I have not seen an out-of-the-box way to do this. Adding one or more ActiveLinks that watche the selection of the (re)assigned group and throws up an error dialogue if that group is assigned would be the only way I can quickly think to achieve this. Less-than-ideal, but it would serve the purpose. They could continue working their existing tickets but nobody could set new tickets to their group due to the new AL(s) watching the (re)assignment. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Description of Database (BMC Remedy ITSM 7.6.04)
You'll have to log in to access the 7.6.04 as it is in pdf format: https://docs.bmc.com/docs/download/attachments/483508247/ARS_DBReferenceGuide_7604.pdf The V8.x doc is free online: https://docs.bmc.com/docs/display/public/ars8000/Understanding+the+AR+System+database Ray Gellenbeck Red Mango LLC www.redmangollc.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Service Execution - Set Field and Push Field
Others said it more eloquently, but mine is the shorter version... You can remove the "service execution" portion of the question...they function the same way as they do in the other operations. Set field - set the value of a field on the target/current form (client-side operation on the displayed/existing record/form) Push field - set the value of a single or defined range of records in the database table (server-side operation on target record(s)). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
CMDB Federation - Anyone have a standard/handy CSV file ARDBC plugin?
The current client wants to federate a CSV file that is formed from a concatenation of several disperate and ugly formats. Rather than dealing with frequent imports and reconciliation, it would be better to go federation. Does anyone have an old tried-but-true ARDBC plugin for federating CSV? If not, I'll work with the client to move the data to a compliant format that one of the existing plugin's use, but if anyone has one or has written one in ARDBC, I'll gladly take responsibility for editing the mapping, no expectation of "support" or hand-holding. Thanks in advance... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
OT: Gone Private
For my friends and collegues I have known over the past 16+ years (egad, has it been that long?), I just wanted to thank you for your collaboration and kind words over time. I have taken "the leap" and moved into private practice now, leaving Sony and the warmth of San Diego. My first gig is helping a client in Wisconsin with their discovery, asset and CMDB needs for a while before helping them transition to ServiceNow (no stones, please). Despite recent hiccups, I remain a Remedy fan, but there's no denying the popularity and demand for SN work, so give the people what they want. I'll see you at various ITSM events such as Pink and maybe WWRUG or the BMC equivalent and Knowledge15. Thanks again for the wild ride and looking forward to more to come. If you want to collaborate in the future, hit my website at www.redmangollc.com and I'll definately continue to help here. Regards, RG ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
CMDB - Site edits being ignored
CMDB 8.x Data set is set to allow manual edits Class is BMC_COMPUTERSYSTEM Edits can take place in the discovery data set, as you'd expect. Edits to the BMC.Asset data set are allowed (manual edits allowed setting) All fields can be edited on a record EXCEPT Site Editing a value in the Site field/attribute and then saving results in the data being reverted instantly, hinting at active link or filter. Before I burn daylight playing with logs, is there some simple rule or known issue I'm missing? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy Test Plan
Maybe it comes down to the purpose of the group. ARS list has traditionally focused on helping each other with issues related to the ARS system and related utility apps. When folks cross into asking for consultancy-centric topics, I'm not surprised when it comes to silence. I myself have drifted into that grey area in the past and was never taken back at silence as a response. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
OT: Job in Lansing, MI
I was contacted for a decent opening up in Lansing, MI for a year or so. I would not engage the client for personal reasons but it would be great for someone experienced who is open to relo to the area. Reply to me directly if you are interested and want a referral. ray.gellenb...@redmangollc.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Mobile solutions for Remedy ARS/ITSM
+1 For shops that reject the canned apps, custom web views are still the primary solution. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: 8.1.02 Developer Studio - Memory fixed?
I spoke too soon. Had 4 object lists open from 2 different servers then opened 5 objects, including a large form. Crash. re-sized heap in the ini as before. Solved. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
8.1.02 Developer Studio - Memory fixed?
Has anyone operating the newer Dev Studio client encountered the java/memory issue known to exist in previous versions that required you to increase a setting in the ini file in the past? I've been running "stock" installation for a while with no crashes (knock on wood) and wanted to gauge others' experiences. Thanks in advance, Ray Gellenbeck Red Mango LLC ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: BMC:Engage is only 5 weeks away!
You hit the nail on the head, Dan. It is encouraging to see BMC recommit to one of their cornerstone products. All the reasons you put out for attending are solid. Don't take this in a negative tone, please! But the reality for some is that a junket to Florida is a hard-sell when the holidays are coming up and the last solid chunks of productive project time are winding down. I'd love to see a future virtual version of these kind of events, a series of wide-availability live virtual conferences held so that people can attend portions while still monitoring their problematic projects and/or systems back at home office. One-off webinars are good, but a conference-like concentration of events would be even better and in 2014, I'd think it would be relatively simple to coordinate and put some server/pipe resources behind. There is no substitute for the bonds and contacts made at a live event to be sure, followed by good times and knocking back a few. The reality, though, is the luxury of such travel isn't aligned with a big cross-section of the customer base but we'd still value the content being delivered. I was there at the Swan in 2001. My now-ex drug me off to the theme park half the time anyway. Enjoy the conference and know some of us are green with envy but just can't get away. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Refresh search results list programmatically
We all know how to refresh a table field on a form via an Active Link. But what about refreshing a *search results list* on a regular form via an active link as if the user had hit the "refresh" button in the results list? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Panel Holder panels expanding too much
BMC confirmed it's a bug after reproducing on their test servers. "Investigating" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Panel Holder panels expanding too much
Thanks for the post, Greg. Yes, I tested that before posting and re-confirmed the bug remains with the "generic" example. Here's the funniest part, when putting 3 panels in the panel holder, the first 2 have a initial and max size of 200 and the 3rd has initial of 200 but max of 1800...it STILL expanded the second panel and put the 3rd panel at the bottom. Just for giggles, I made another test with 3 panels that all were sized such that they maxed the holder size. The holder was 630, each panel was 210 initial and max. Worked fine as expected, all 3 panels were normal. Then I changed panel 2 to hidden. Bug displays again in that panel 1 expanded down to cover the space left by hiding panel 2 and meet panel 3, which was also normal then I expanded the holder to 1800 and saved/re-cached. panels 1 and 3 were as-spec'ed, panel 2 expanded past its definition to fill the empty holder space. This is clearly a bug. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Panel Holder panels expanding too much
I forgot to pre-emptively explain "why make your panel holder 2000 and your panels only 200?" To illustrate a scenario where you migth have 10 panels, but you hide/reveal them as the ticket progresses through the workflow. At the end of the cycle, you have most or all of the panels reveals and all the panel holder space is taken so there is no panel size distortion. However, at the start of the cycle, only 1 or 2 of those 10 panels are visible and the first one expands WAY past its defined size to the point of being a visual distraction. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Panel Holder panels expanding too much
Basics: ARS 8.1 1. Make a regular form with all public permissions 2. Add a Panel Holder to the form, splitter or collapsible and give it a height of 2000, 250 width, vertical orientation (I use splitter but this happens with collapsible as well, tried that as a workaround.) 3. Add 2 or more panels into the panel holder. 4. Give each panel a minimum size of 25, initial size of 200, maximum size of 200 ***this is the focus of this perceived bug writeup*** 5. Save the form and clear the cache on the web server 6. Open the form and notice that the first panel expands WA past the defined size of 200 and takes up all the available space of the panel holder down to the second panel, which is regular/defined size. In other words, the bug appears to be that the first panel is expanded to take up the entire height of the panel holder field. It's not a functionality killer, but it is a BIG source of distraction/complaint by testers..."whoa, why is this section so huge?" Good question. I told the tool set to keep them small but it seems BMC has other ideas. I wasted a half hour or so editing all the properties and permissions of the actual form and then set up a test form with generic objects and confirmed the behavior there as well. How many MONTHS is Galileo release overdue now? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Creating Permissions in ITSM
Been there. Try Chrome for iPad, but I believe you will have similar issues. I have a custom-developed app and hoped to keep the design and layout mobile-friendly, but alas pull-down menus and table fields are problematic in some cases. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: SAML Integration
Sorry for the late reply on this, not sure how I didn't see it before now. I implemented SAML SSO here at Sony in a against a global authentication system. 1. Remedy OnDemand SaaS (hosted in Phoenix CapGemini) 2. VPN tunnel to our data center at a remote location 3. Appropriate holes punched to our corporate center in another location as they are the keeper of the domains. Our folks have to be on the Sony network (VPN or local) to be authenticated and I asked Remedy OnDemand to filter all non-Sony web traffic out as well to prevent folks from attempting public brute-force or similar probes. If I can be of further help, hit my work email, not reply on ARS List. raymond.gellenb...@am.sony.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Change Form - can I get a def of the "stock"
I have an 8.1 system I adopted that had already been edited (badly). Can I bother someone to zip up a def of the "gold/stock" infrastructure change form? I'll drop it onto dev for comparison and go from there. Many thanks in advance. Post here if you send to let others know you got it (no need to get 4 copies sent to me, hehe). My email is raygellenb...@gmail.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Displaying Char and Diary fields: Regular vs Display forms
This was 8.1, by the way, whatever patch ROD is using at the moment. Just thought I'd share for those who still get their hands dirty doing custom dev. I dont recall this always being the case. Not wild about fields that force you to expand them to see anything at all. Seems like lazy object coding. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Displaying Char and Diary fields: Regular vs Display forms
I ran across a very annoying difference between display forms and regular forms as I upgraded a custom app. In the old app, a diary field and a char field (with limit of 0) were displaying their contents in read only mode so the user could see past activity and ongoing dialogue on that ticket (pulled up from underlying sub forms for display). Now the new version tries to do the same but in a regular form. The problems two-fold... 1. A display-mode char field does not display it's conrents . it shows as a blank field unless you hit the expander box and read the contents in the popup. Fail. 2. An option-mode char field, all other options the same as above, displays it contents as expected. 3. A diary field also does not show the contents in the regular form and must be expanded. I ran controlled experiments on these fields side by side on both a display form and on a regular form where applicable. On a display form, both char and diary fields showed the contents. On a regular form, only an optional or required char field showed their contents without a expansion, not diary and not display-type char. No other option or attribute affected the comparisons. This meant a big ugly rewrite to a lot of filters that wrote to the old diary field to now accommodate the same functionality in a char field as it was the only option that worked as desired for the functionality at hand from a UX perspective.. Pain. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: OT: Contract vs FTE
Thanks. I've always been a FTE since I started in 96. The growing trend seems to be client hopes for a short deploy/customize contract gig then drop the SME and then hope a cheaper admin can keep it running. The beauty of that dream is then when that flops they hire an old codger like me to undo the mess, which runs 2-3 times longer on average. Anyway, I was just taken back how many recruiters hit you up for contract-only gigs these days. I've always said "pass" but wonder about the pros/con's in the current market. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
OT: Contract vs FTE
I'm curious at the shift as of 2014. This thread question is targeted at developers/architects. To clarify, let's make the definition that you either customize at the object level or you develop integrations at the AIE/API/XML levels AND you've been doing that for at least 2 years. If you fall into that bucket, please reply to the following question... How many of you work as Full Time Employees vs. those who go from contract to contract in 2014? Follow-up: If you're contract, is it by choice or by market forces? I feel the % is shifting more heavily to contract than even the usual majority in the past. Are FTE's an extinct breed in 2014? Thanks in advanced for replies from the target audience... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: OT - Larry Garlick is back!
We joked in 2000? at the announcement at the Disney Swan that Larry would be taking his share from the sale of Remedy to Peregrin and buying a small island somewhere. I can still picture the stage. I never worked for Remedy, but was a RAC when it meant something and the customer service and support gave you a strong sense of brand enthusiasm. He wouldn't know me from Adam, but I'd shake his hand and thank him for the "good years." ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Populating Search Bar via AL
yeah, I was just about to post a retraction, I forgot to add a field with ID 1005. Duh... Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Populating Search Bar via AL
Actually, I need to follow-up on that. You can't just put 1005 in the "Field" portion in the Set Fields action of an Active link If Action, so exactly how do you propose to go about setting the value of field ID 1005 from an active link? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Senior Process/Tool Veteran looking around
Yeah, on the phone with Yahoo support now trying to get my account back. I don't use it so I never notice when they've been hacked again (hence why i quit using them). Last time I used a complex password generator, so it wasn't just a brute force attack. Ray ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: OT: Long-term outlook for the ARS platform (was ENGAGE)
IMHO, BMC runs the risk of killing the last major advantage of Remedy as they try more and more to make the "server" part of the "app" and not layered. I have held off accepting demonstrations/testing of the newer Galileo product, but from what I see, BMC keeps making small steps to do away with the development tool kit and more ITSM a sealed product. You can't just buy AR Server any more, for example. If I want to run a custom-only shop, I still have to buy ITSM just to get AR Server. Same thing with Remedy OnDemand. What if I just want a cloud instance of ARS to build custom tools on? I think they want to get away from AR Server as a directly-manipulatable entity and make customers "accept" their product and then pay them or partners to make nominal customizations, preferring to use their spagetti-code config and bolt-ons they run with over a clean re-write. My current jobsite has a ROD subscription running out at the end of this year. Unless the flexibility posture changes drastically, they just haven't evolved the "canned" product sufficiently to make it attractive to us. We'll either run our customized-front-end or we'll drop BMC altogether in December. Their canned stuff is, in our view, horribly inflexible and each version gets less and less open to FUNCTIONAL customization. Their support answer to everything is "we don't know anything except out-of-the-box ITSM" (Tier 0/1 responses) vs the old days of "I don't know, but I'll pass your ticket up to an engineer and get you a session scheduled to review it." I have one of your 24 Hours Fitness folks here now and they speak affectionately about the tool, but they also feel it is somewhat inflexible for evironments like ours here at Sony. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
San Diego or LA RUG?
I've been "out of the loop" with RUG's since 2011. If someone from San Diego and/or LA can contact me directly, let me know when/where the next RUG session will be (presuming it's still active). raygellenb...@gmail.com Thx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ENGAGE
A lot of software shops are the same way, Jason. I work for a content delivery group of a global gaming/electronics company and a majority of the users here are DevOps and ProdOps with emphasis on Agile. I have often butted heads by stating that Agile and ITIL are not oil/water exclusive to each other, but ITIL is a hard sell here, and most code jockeys prefer open-source systems over commercial/paid systems like BMC/Remedy and it's only been recently that leadership has reigned that in a bit. It's been an uphill battle to gain a toe-hold (BMC's product support and ITSM's interfaces didn't help matters with picky software/UX specialists). R On Wed, 30 Jul 2014 14:41:23 -0700, Jason Miller wrote: >That is when IT and the business loved Remedy. Right now, not so much. > Admittedly we have no interest in ITIL so ITSM was not a good fit for us. > We are interested in providing healthcare and sudo-ITIL/ITSM was taking >too much effort and away from our core mission. > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Senior Process/Tool Veteran looking around
Sorry, I forgot to add that I don't monitor the ARS List registered email (yahoo.com) anymore as they are always getting hacked. I monitor gmail at the same location (raygellenb...@gmail.com). Ray ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Populating Search Bar via AL
Cheers. Thank you sir! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Populating Search Bar via AL
Awesome, thanks for much, Fred! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Senior Process/Tool Veteran looking around
It's been enjoyable the last few years, but I'm starting to feel pidgeon-holed into being a tool customizer instead of a Senior Lead, so I'm making myself open to new opportunities abroad. I'd prefer to remain in the San Diego area or work-from-home openings. Contract (with proper T&E) or FTE is fine. I'm a US citizen with a Secret clearance (unsponsored for several years now) but have also lived in Asia, especially Singapore, the Philippines and Thailand. I have very basic tagalog, mandarin and my current home had a basic japanese class, but I don't claim to be proficient in any of them. I'd say I'm very comfortable living and operating in APAC as needed and know enough of various social customs and do's-and-don'ts to do business there and manage people there as needed. I've been working with Remedy since v3, lead deployment/customization teams and lead development of various integrations and customizations with a lot of experience in prototyping and example-based requirements gathering and formalization (both for tools and for the processes they support). My latest effort has been process improvement and building a customized front ends to avoid using the tired ITSM forms (sorry BMC) and some specialized apps completely outside of ITSM for an international gaming and electronics company. Comfortable with on-prem systems or Remedy OnDemand. Experience with ADDM (and CMDB syncs to it and all the nightmares that come with it) through 9 (looking at adding 10 soon to evaluate before migrating). Bah, if you want to know more, just hit my LinkedIn, ok? I'm not chompin' at the bit, just putting my name out there. I'd rather wait for a great fit with a group that needs a seasoned ITSM SME with a direct plain-speaker who will point out the pitfalls along the way but ultimately deliver what the custom wants. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Populating Search Bar via AL
Okay, this should be simple, but it's obscure enough I can't find it in the online manuals (I really miss my PDF's), so I ask the list with advanced request for forgiveness at the simple nature of the question ;) If I want to programmatically populate the Advanced Search Bar so that when I run the Run Process to execute the query and have the results show in the results pane (in other words, use the regular form instead of making a nice simple table field), what is the field ID and/or syntax for pushing the info. SET FIELDS action $field ID$ $char field where I set the value$ I'm just lacking the Field ID for doing this. If you can't push text to that Query Bar, then any other input on how to achieve the same results on a Regular Form would be appreciated. I know it's not ideal, I'm working withint customer requirements on a custom build and it's been so long that I've forgotten how to manipulate the query terms. Thanks in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Suppress Confirmation Popup
Thanks to both posters for their info. I did indeed find the offending workflow, but for further measure added an AL with execution order 999 that runs the change flag 0 run process. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Suppress Confirmation Popup
Environment: AR Server v 8.1 Situation: Using a Regular Form in Search Mode in a web browser Actions: Action 1. Search is executed on the form (either the Search button is pressed or the Run Process PERFORM-ACTION-APPLY Result 1. Form changes to Modify view as the contents of the top record in the results list are displayed Action 2. A different row in the Results table is selected Result 2. A popup windows asks "(title)Confirm Save Request Do You Want to Save the Current Request? Yes No Cancel" Desired Modification: Suppress Result 2 above so that no popup window comes up when selecting a different row I don't see a command for doing so. Does anyone know one? Alternately, is there a global/server setting that will suppress this (much less desired). Thanks in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Open to Options
At the risk of aging myself, I've been involved with ARS since 3.x days. Equally involved with process development as much as making the tool(s) support them. I'm pretty sure my clearance is still valid (but unsponsored for a few years). I'm based in San Diego with past living/working experience in Singapore and the Philippines and open to relocation there or traveling from San Diego for the right fit. For more info, hit my LinkedIn. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
ARS 8 Text Validation
Have there been any new operators to assist in string evaluation in v8.x? I have the old classic requirement on character fields with 0 data length: "User must enter at least 7 characters in the field. Validation must ensure that the data entered is not just spaces to get past the validation." I have the table of 7.6.x functions and wanted to check if a nicer/cleaner single one existed yet? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Mid-tier navigation - killing the confirmation message
Confirmed, works great. I just added that run process just before any Open Window action and the confirmation popup has been suppressed across the board. thanks again. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Mid-tier navigation - killing the confirmation message
Will try at the form level. Good stuff, thx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Mid-tier navigation - killing the confirmation message
Is there a switch or process command to suppress the browser behavior of asking confirmation before leaving a create-mode form? To clarify, here is the flow today... 1. Open form in Create/Submit mode 2. User performs some action but then hits a button to navigate away from that form 3. Browser (doesn't matter the brand/version) pops up a window "Confirm Navigation" title, verbiage "Your changes have not been saved or sent. Do you really want to close the window? Are you sure you want to leave this page?" and then 2 buttons for "Leave this Page" and "Stay on this Page". You've seen this behavior in other web apps like facebook if you had composed something but didn't save/post it and then went to navigate to a different page. Is this message suppress-able? I do some Open Window commands within the same window and can anticipate getting negative feedback from users but I really don't want to have to do all the mechanics of keeping everything in one window vs. using Open Window with views. Suppressing that message would be the ideal solution. Thanks in advance, Ray ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: quick question about User form
Cheers and thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes)
Great thread, brings a smile. Every time I install a newer Dev Studio (like the recent 8.101 upgrade), I re-install my 7.6.04 User.exe because the newer stuff sometimes breaks it and I refuse to give it up. It still works against the newer servers, at least for now. I still do my table exports from User because I find the web interface to be click-happy and clunky. "They'll take my User tool when they pry it from my cold, dead hard drive..." Ray ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
quick question about User form
Hey, I want to double check my user form field permission against "out of the box" I have 8.1. Can someone confirm the default, out-of-the-box permissions for the following 3 fields on the User form? 101 (Login Name) 8 (Full Name) 104 (Group List) In comparing my DEV and QA, I see deltas and want to get back to "stock" on the base form and then overlay any "customizations". Thanks in advance, raygellenb...@gmail.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: view form magic
Cheers, Frederick. The whole reason for going custom was customer specification of a singular "smart" form for a variety of related but unique requests. Each class of request shares some common elements but they can't logically be grouped into similar areas and only hide/reveal the unique sections. similarly, they want to do all their operations from the custom display form and push/pull data to the underlying real ticket tables, so re-loading the form every time I want to change configuration/views is an undesired delay every time the form has to reload in the browser. Not very agile/slick. Oh well, I get to build a brick-ton of hide/reveal/changefield active links I suppose. Doing it via views would be so much more efficient for the client/browser as well as code overhead. Bah... Ray On Friday, January 31, 2014 12:32 PM, "Grooms, Frederick W" wrote: ** For #2 you can do it by not putting the fields on any of the tabs. I have a couple of forms in my 7.6.04 I do this with. Try the following Pull the fields completely off the tabs and then use the keyboard to position them where you want them and then bring the fields all the way to the front. NOTE: You can’t use the mouse to move the fields or that will put them in the tab, but using the keyboard will not put them in the tab. From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck Sent: Friday, January 31, 2014 1:08 PM To: arslist@ARSLIST.ORG Subject: Re: view form magic ** Related, was there some form of ARList purge on 12/21? I stopped receiving ARList emails on that date after many years of membership. I'd hate to think there was a bug or, worse, some admin doing it intentionally. On Friday, January 31, 2014 11:05 AM, Ray Gellenbeck wrote: Greetings all, I had a couple quick questions on 8.1 1. Did they provide a way to instantly change the displayed view of a form without re-launching the form in the same window? Example: on a custom app, the desire to change from submit-custom1 view to search-custom3 view (arbitrary names) on the fly, which results in relative fields or entire tabs holders behind hidden or revealed due to view membership. 2. If not, did they bring back the ability to have a field on a tabbed panel be visible on all tabs, a feature I miss from 6.x and previous. Example: of the 5 tabs in a panel, 3 of the fields are relevant to all tabs 5 and should be drilled-down to be present on all tabs (without having to re-add 5 copies of them). As you might guess, I want to do some dynamically changes to a custom form based on actions/workflow elsewhere and would prefer this approach over a bunch of hide/reveal active links. Alternately... 3. Did they add a field/box that lets you display a form within that field and let you dynamically change/reload what form/view you display in that field/box? Similar to embedding a youtube video within a frame on your web page and/or dynamically changing the content of that frame based on workflow/triggers. thanks in advance. _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: view form magic
Related, was there some form of ARList purge on 12/21? I stopped receiving ARList emails on that date after many years of membership. I'd hate to think there was a bug or, worse, some admin doing it intentionally. On Friday, January 31, 2014 11:05 AM, Ray Gellenbeck wrote: Greetings all, I had a couple quick questions on 8.1 1. Did they provide a way to instantly change the displayed view of a form without re-launching the form in the same window? Example: on a custom app, the desire to change from submit-custom1 view to search-custom3 view (arbitrary names) on the fly, which results in relative fields or entire tabs holders behind hidden or revealed due to view membership. 2. If not, did they bring back the ability to have a field on a tabbed panel be visible on all tabs, a feature I miss from 6.x and previous. Example: of the 5 tabs in a panel, 3 of the fields are relevant to all tabs 5 and should be drilled-down to be present on all tabs (without having to re-add 5 copies of them). As you might guess, I want to do some dynamically changes to a custom form based on actions/workflow elsewhere and would prefer this approach over a bunch of hide/reveal active links. Alternately... 3. Did they add a field/box that lets you display a form within that field and let you dynamically change/reload what form/view you display in that field/box? Similar to embedding a youtube video within a frame on your web page and/or dynamically changing the content of that frame based on workflow/triggers. thanks in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
view form magic
Greetings all, I had a couple quick questions on 8.1 1. Did they provide a way to instantly change the displayed view of a form without re-launching the form in the same window? Example: on a custom app, the desire to change from submit-custom1 view to search-custom3 view (arbitrary names) on the fly, which results in relative fields or entire tabs holders behind hidden or revealed due to view membership. 2. If not, did they bring back the ability to have a field on a tabbed panel be visible on all tabs, a feature I miss from 6.x and previous. Example: of the 5 tabs in a panel, 3 of the fields are relevant to all tabs 5 and should be drilled-down to be present on all tabs (without having to re-add 5 copies of them). As you might guess, I want to do some dynamically changes to a custom form based on actions/workflow elsewhere and would prefer this approach over a bunch of hide/reveal active links. Alternately... 3. Did they add a field/box that lets you display a form within that field and let you dynamically change/reload what form/view you display in that field/box? Similar to embedding a youtube video within a frame on your web page and/or dynamically changing the content of that frame based on workflow/triggers. thanks in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Include fields from multiple Forms in filter Notification Message
Join form(s) or temp fields (take 2 steps...first step pull the values from the other forms into temp fields, then use the temp fields in your other action in the same filter). If you go join, remember the best practices regarding performance and depth of joins. Ray Gellenbeck Mgr, BSM Sony Network Entertainment Int'l San Diego, CA From: "Champagne, Susan" To: arslist@ARSLIST.ORG Sent: Thursday, October 3, 2013 11:59 AM Subject: Re: Include fields from multiple Forms in filter Notification Message ** Thanks Tauf; I will likely take this route, but…So, am I correct in assuming that there is no way to include fields from multiple forms in one filter? Susan From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: October-03-13 2:56 PM To: arslist@ARSLIST.ORG Subject: Re: Include fields from multiple Forms in filter Notification Message ** Susan, You could create workflow so that when the task is set to closed, you pull that data from the task work info form and append all the data you grab to the Notes field with some sort of delimiter. Then you can include the notes in your notification. If you don't want to use notes, you could create an additional field to hold this data. Sent from my iPhone On Oct 3, 2013, at 11:49 AM, "Champagne, Susan" wrote: ** >Hi folks, >I currently have a filter that sends a notification message to a task >submitter, alerting him/her when a task status changes to “Closed”. I have >been asked to add the Work Info fields, summary, notes, submitted by, and >submitted date, to the notification message. I’m not finding anything in the >guides that indicates how to pull fields into a filter notify action from >multiple forms. Since the primary form is TMS:Task, I seem to be limited to >using fields from this form only. > >Can anyone tell me if there is a way to include fields from another form? > >Tx > >Susan > > > > >The information contained in this e-mail and document(s) attached are for the >exclusive use of the addressee and may contain confidential, privileged and >non-disclosable information. If the recipient of this e-mail is not the >addressee, such recipient is strictly prohibited from reading, photocopying, distributing or otherwise using this e-mail or its content in any way. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ The information contained in this e-mail and document(s) attached are for the exclusive use of the addressee and may contain confidential, privileged and non-disclosable information. If the recipient of this e-mail is not the addressee, such recipient is strictly prohibited from reading, photocopying, distributing or otherwise using this e-mail or its content in any way. _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Support Company based muti-tenancy
Agreed. We'd prefer the ability to say... "This group's tickets are invisible to everyone else, including sister support teams within our company and other companies. This data in CMDB can be seen by all in our company, but not others. This data in CMDB can be seen by all companies These support KB articles are only for NOC people. These SRM catalog entries are for all companies except (x) and (y). etc" In Sony's case, we'd like to offer the app to other sister divisions while keeping some elements proprietary to ours, but take it a step deeper and say "the SOC's tickets cannot be viewed by anyone not in the SOC group(s)." I have played with 8.1 in a dev sandbox but not delved into multi-tenancy changes yet. In 7.6.04, the model was insufficient in complexity/options to allow this efficiently. Ray Gellenbeck Mgr, BSM Sony Network Entertainment Int'l San Diego, CA From: John Marshall To: arslist@ARSLIST.ORG Sent: Thursday, October 3, 2013 8:46 AM Subject: Re: Support Company based muti-tenancy ** Hi Ryan, I think that this phrase sums up perfectly what multi-tenancy is “Tenancy is based and controlled at the Company level”. However, I think for my issue I would like multi-tenancy to be defined as “Tenancy is based and controlled at the _Organizational_ level while allowing access to company level data” Here is what I _think_ the issues would still be trying to setup the system with support users having unrestricted access and the end users having access to specific companies. 1. If I give the support users "Unrestricted Access" then all the support users will see ALL the tickets in the other organization’s area and we only want them to see items in their area 2. End users belong to an overarching company of which all the other (support) organizations are children of that company, so end users will belong to that overarching company vs. a specific “sub company” (organization) Let me see if I can give a use case based on what I really want to do... I work at GWU and ALL the users (end users and support users) will need to belong to the company "GWU". I also have 2 organizations, IT and AT, that want to be able to be completely autonomous from one another but still use the same user base (GWU users). I would like to setup the support user in the IT group to belong to a IT “company/org” and the AT support users belong to a AT “company/org” So when a user calls IT to report an issue, I would like the IT people to be able to a) Retrieve the user records from the GWU pool of users (which we can with Support Company Access Config) b) Have the business rules for IT be used to process the ticket. c) Not have the AT group be able to see the tickets that belong to IT Then I would like the same to happen for the AT group when a user calls AT to report an issue. I think the highest priority is based on Incident and Problem, but this would need to cascade to the other ITSM modules as well Again, thanks for the input. Hopefully the above clears up a little bit what I am looking for, however I think that might not be something that can be done with just configuration options (but I am hoping to be proven wrong) John On Thu, Oct 3, 2013 at 9:53 AM, Downing, Ryan wrote: ** >Hi John, > >If I understand your dilemma correctly then ITSM 8.1 should be able to handle >this scenario with the following assumptions: > >1. Support people have "Unrestricted Access" >2. End users have "Restricted Access" to the Company (department) to which >they belong > >In ITSM 8.1 multi-tenancy works as follows: > >Ø Multi-tenancy is a feature in the BMC Remedy Applications that enables you >to control which records and specific configuration data are exposed to a >user, based on the user’s permissions. Tenancy is based and controlled at the >Company level. Various forms in the BMC Remedy Applications expose one or >more Company fields that control the tenancy access for a given record. >Ø Row-level security typically works as follows: >o On main user facing transactional forms: >§ Tenancy is based on the Customer Company and/or Process Company defined on >the record (sets field 112) >§ Tenancy is also based on the Support Companies assigned to a record (sets >field 60900) >o Child forms: >§ Child form should inherit their parents tenancy permissions >o Join forms >§ Tenancy should be inherited from either the primary or secondary form >identified within the join criteria especially if one of the forms is a user >facing transactional form > >Ø Tenancy is implemented using the Row-level Security feature of AR. In >summary we determine which groups or roles have access to a request through >the permissions on the Request ID field (field ID 1). >-
Re: Notifications firing unexpectedly - Odd case
If you re-read the details, the email address values were already blanked out. Similarly, workflow ignores default notification mechanism if you set the notify action to "email" instead of "default." More important was the point that... a. The ars email engine has a peculiar way of creating and addressing messages that will result in emails going out in this case even though the email address field is $NULL$ b. The email engine totally ignores CTM:People settings of Status as well as User settings of Disabled/Enabled and Default Notification in this case. Ray From: Vyom Labs Support To: arslist@ARSLIST.ORG Sent: Friday, September 27, 2013 6:32 AM Subject: Re: Notifications firing unexpectedly - Odd case Hi, We can overcome this by enabling the option "None" for the field "Default Notify Mechanism" on the "User" form and By setting the "Email Address" as blank on "CTM:People" form. Please find attached screen shots in this regards. -- Regards, Nitesh Kumar Vyom Labs Pvt. Ltd. BSM Solutions & Services || ITIL Consulting & Training Email: [hidden email] || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck Sent: Thursday, September 26, 2013 11:42 PM To: arslist@ARSLIST.ORG Subject: Notifications firing unexpectedly - Odd case I have ITSM installed but have customer workflow installed. At one point, all members of a given group are sent a email notification via filter. An unexpected behavior happens. Details (this is tricky, so read carefully) 7.6.04 server (Remedy OnDemand system, not that it matters except to describe underlying components/config) Each person's UserID/login is their email address (for SSO purposes, we use the full email address for their ID to allow the solution to be accessible by all our domains). Example, my login ID would be Raymond.Gellenbeck@(domain).sony.com ODD BEHAVIOR (PROBLEM): If the person's profile in CTM:People is set to "Offline" and their actual "E-Mail Address" field is blank, they still get an email sent via the workflow. ***NOT*** what was expected nor desired. More detail and theory on why this happens: Setting someone to Offline in CTM:People does NOT set their User record's "Status" field to "Disabled". The ARS Email engine is getting the command from the filter to email this group, then creating a record for each group member. For each message record, it then checks that person's CTM:People record's email address field and changes the "to" value from the UserID to email address if it finds a value. It does not skip records set to "Offline". Alternately, it may be checking the User table instead. Regardless of where it checks, if it fails to find a value for email address, it leaves the UserID in place and attempts to send. I tested this theory by creating a new group member (bigbob, for example). The test member record has no value for email address and the userID is not a valid email address. Sure enough, the email engine fills in the value bigbob, then fails to find an email address and attempts to send the message to just "bigbob" and results in the attempt record being set to "error" instead of "sent". So, I guess the point is, do NOT think that just setting a person to "Offline" will prevent them from getting email messages if you use this naming convention for loginID's. To explain, we use this scheme so that all domains can participate in using the change management tool and the microsoft-side team decided they wanted to use this scheme rather than the "(domain)\(domainID)" format. Replies are welcome that clarify the source(s) the email engine checks and what the rules are regarding status and when to ignore a person/record. Thanks in advance. Raymond H. Gellenbeck Manager | Business Service Management Sony Network Entertainment P: 858.207.1563 | M: 619.500.3993 E: raymond.gellenb...@am.sony.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Notifications firing unexpectedly - Odd case
Sorry, but that has zero effect on this case. Already tested and proven. From: Vyom Labs Support To: arslist@ARSLIST.ORG Sent: Friday, September 27, 2013 6:32 AM Subject: Re: Notifications firing unexpectedly - Odd case Hi, We can overcome this by enabling the option "None" for the field "Default Notify Mechanism" on the "User" form and By setting the "Email Address" as blank on "CTM:People" form. Please find attached screen shots in this regards. -- Regards, Nitesh Kumar Vyom Labs Pvt. Ltd. BSM Solutions & Services || ITIL Consulting & Training Email: [hidden email] || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck Sent: Thursday, September 26, 2013 11:42 PM To: arslist@ARSLIST.ORG Subject: Notifications firing unexpectedly - Odd case I have ITSM installed but have customer workflow installed. At one point, all members of a given group are sent a email notification via filter. An unexpected behavior happens. Details (this is tricky, so read carefully) 7.6.04 server (Remedy OnDemand system, not that it matters except to describe underlying components/config) Each person's UserID/login is their email address (for SSO purposes, we use the full email address for their ID to allow the solution to be accessible by all our domains). Example, my login ID would be Raymond.Gellenbeck@(domain).sony.com ODD BEHAVIOR (PROBLEM): If the person's profile in CTM:People is set to "Offline" and their actual "E-Mail Address" field is blank, they still get an email sent via the workflow. ***NOT*** what was expected nor desired. More detail and theory on why this happens: Setting someone to Offline in CTM:People does NOT set their User record's "Status" field to "Disabled". The ARS Email engine is getting the command from the filter to email this group, then creating a record for each group member. For each message record, it then checks that person's CTM:People record's email address field and changes the "to" value from the UserID to email address if it finds a value. It does not skip records set to "Offline". Alternately, it may be checking the User table instead. Regardless of where it checks, if it fails to find a value for email address, it leaves the UserID in place and attempts to send. I tested this theory by creating a new group member (bigbob, for example). The test member record has no value for email address and the userID is not a valid email address. Sure enough, the email engine fills in the value bigbob, then fails to find an email address and attempts to send the message to just "bigbob" and results in the attempt record being set to "error" instead of "sent". So, I guess the point is, do NOT think that just setting a person to "Offline" will prevent them from getting email messages if you use this naming convention for loginID's. To explain, we use this scheme so that all domains can participate in using the change management tool and the microsoft-side team decided they wanted to use this scheme rather than the "(domain)\(domainID)" format. Replies are welcome that clarify the source(s) the email engine checks and what the rules are regarding status and when to ignore a person/record. Thanks in advance. Raymond H. Gellenbeck Manager | Business Service Management Sony Network Entertainment P: 858.207.1563 | M: 619.500.3993 E: raymond.gellenb...@am.sony.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Notifications firing unexpectedly - Odd case
It is really using the user name. Try it. Create a User record with no email address value but a valid-formatted email address for the Login ID field. The notify action is not paying attention to which mechanism is selected, I selected "email" in the construction of the notify action in the filter. It will only check notification preference if I leave it set to "default" when I make the notify action. That is also something to bear in mind when testing and you have VIP's that don't want to be bothered. The short answer is: Email engine uses the User form and ignores CTM:People. Worse, email engine's methodology leads to unexpected action in this unique case. In ANY case, it will ignore the notification preference in CTM:People if your filter is set to EMAIL and it WILL send messages to people who are not Disabled in the User form. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Notifications firing unexpectedly - Odd case
I have ITSM installed but have customer workflow installed. At one point, all members of a given group are sent a email notification via filter. An unexpected behavior happens. Details (this is tricky, so read carefully) 7.6.04 server (Remedy OnDemand system, not that it matters except to describe underlying components/config) Each person's UserID/login is their email address (for SSO purposes, we use the full email address for their ID to allow the solution to be accessible by all our domains). Example, my login ID would be Raymond.Gellenbeck@(domain).sony.com ODD BEHAVIOR (PROBLEM): If the person's profile in CTM:People is set to "Offline" and their actual "E-Mail Address" field is blank, they still get an email sent via the workflow. ***NOT*** what was expected nor desired. More detail and theory on why this happens: Setting someone to Offline in CTM:People does NOT set their User record's "Status" field to "Disabled". The ARS Email engine is getting the command from the filter to email this group, then creating a record for each group member. For each message record, it then checks that person's CTM:People record's email address field and changes the "to" value from the UserID to email address if it finds a value. It does not skip records set to "Offline". Alternately, it may be checking the User table instead. Regardless of where it checks, if it fails to find a value for email address, it leaves the UserID in place and attempts to send. I tested this theory by creating a new group member (bigbob, for example). The test member record has no value for email address and the userID is not a valid email address. Sure enough, the email engine fills in the value bigbob, then fails to find an email address and attempts to send the message to just "bigbob" and results in the attempt record being set to "error" instead of "sent". So, I guess the point is, do NOT think that just setting a person to "Offline" will prevent them from getting email messages if you use this naming convention for loginID's. To explain, we use this scheme so that all domains can participate in using the change management tool and the microsoft-side team decided they wanted to use this scheme rather than the "(domain)\(domainID)" format. Replies are welcome that clarify the source(s) the email engine checks and what the rules are regarding status and when to ignore a person/record. Thanks in advance. Raymond H. Gellenbeck Manager | Business Service Management Sony Network Entertainment P: 858.207.1563 | M: 619.500.3993 E: raymond.gellenb...@am.sony.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Annoying Developer Studio Bug
I'm not disputing when it started. I'm simply pointing out that it still isn't fixed in 8.1 so that... 1. Those upgrading are aware 2. In hopes that this can be a lazy-man's bug ticket to BMC people who monitor this list #2 appears to have been achieved. We'll see if it is patched. From: Jason Miller To: arslist@ARSLIST.ORG Sent: Tuesday, September 3, 2013 9:28 AM Subject: Re: Annoying Developer Studio Bug ** I thought it Dev Studio has always done this? Since 7.5. On Tue, Sep 3, 2013 at 6:06 AM, Grooms, Frederick W wrote: ** >It has been doing that since the 7.6.04 release > >From:Action Request System discussion list(ARSList) >[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj >Sent: Sunday, September 01, 2013 8:35 PM > >To: arslist@ARSLIST.ORG >Subject: Re: Annoying Developer Studio Bug > >** Sorry Ray, all I can do is join in with you on the annoyance, if you log a >bug or communities idea on this, let me know and I'll vote for it out John >into the chorus > >On Sunday, September 1, 2013, Ray Gellenbeck wrote: > >> I have a big pet peeve that was not corrected in 8.1 of Dev Studio. >> >> Situation: >> 1. Building an Active Link >> 2. Add a "Set Fields" action >> 3. Begin building your list of fields to set (for example, initialize a >> display-only form after a previous record finished processing) >> >> Annoying Bug: >> 4. Once the list gets longer than the field list window can display, the >> scroll bar kicks in, as expected, but everytime you select a field or the >> field value, the view keeps resetting to the top of the list. So for each >> subsequent field you want to set the value for, you must... >> a. Click the next blank field line, after which the view resets to the top >> of the field list >> b. Scroll back down and click the ... so you can actually select the field >> to be set., after which the view resets again >> c. Scroll back down AGAIN and select the value to be put in that field. >> When you go to click the next line down, the whole annoying process repeats >> again. >> >> If there a developer studio flag or workaround to tell the stupid UI to quit >> resetting to the top of the list. If I have a LONG list of fields to set, >> this is pretty darn time-costly with all the clicking and scrolling back and >> forth. >> >> I suspect there is not, so thanks in advance for anyone who can prove me >> wrong! >> >> Ray Gellenbeck > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Annoying Developer Studio Bug
Joe. Go into Dev Studio. Build an Active Link against a form. Add 20-30 fields to the form, setting their values to null or whatever you want to set them too. As you build the list, everything works fine, until your list gets so long that it is longer than 1 window within DS. See what happens as you try adding more fields to the list and trying to set their value. Then you'll get it. It has nothing to do with wildcarding in the search window. From: Joe D'Souza To: arslist@ARSLIST.ORG Sent: Tuesday, September 3, 2013 11:01 AM Subject: Re: Annoying Developer Studio Bug ** When the Set Fields list is too large, have you’ll got used to the idea of using wildcards?? I use those all the time, and I have not really faced the brunt of this bug you’ll are describing. In fact I didn’t even know it was a bug as I got into the habit of using this way too early as I found out this was possible on the very first day or so that I started using the Developer Studio. * is the wild card character used for getting to the exact list of fields that match your field name – for eg if you are looking for fields with the label Name in it, you could type * Name in the Name field of the Filtering Options And get fields like First Name Middle Name Last Name Would this resolve your problem? If this is not what you are trying to resolve, I might have not understood clearly what you meant by “everytime you select a field or the field value, the view keeps resetting to the top of the list”. Joe From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, September 03, 2013 12:28 PM To: arslist@ARSLIST.ORG Subject: Re: Annoying Developer Studio Bug ** I thought it Dev Studio has always done this? Since 7.5. On Tue, Sep 3, 2013 at 6:06 AM, Grooms, Frederick W wrote: ** It has been doing that since the 7.6.04 release From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Sunday, September 01, 2013 8:35 PM To: arslist@ARSLIST.ORG Subject: Re: Annoying Developer Studio Bug ** Sorry Ray, all I can do is join in with you on the annoyance, if you log a bug or communities idea on this, let me know and I'll vote for it out John into the chorus On Sunday, September 1, 2013, Ray Gellenbeck wrote: > I have a big pet peeve that was not corrected in 8.1 of Dev Studio. > > Situation: > 1. Building an Active Link > 2. Add a "Set Fields" action > 3. Begin building your list of fields to set (for example, initialize a display-only form after a previous record finished processing) > > Annoying Bug: > 4. Once the list gets longer than the field list window can display, the scroll bar kicks in, as expected, but everytime you select a field or the field value, the view keeps resetting to the top of the list. So for each subsequent field you want to set the value for, you must... > a. Click the next blank field line, after which the view resets to the top of the field list > b. Scroll back down and click the ... so you can actually select the field to be set., after which the view resets again > c. Scroll back down AGAIN and select the value to be put in that field. When you go to click the next line down, the whole annoying process repeats again. > > If there a developer studio flag or workaround to tell the stupid UI to quit resetting to the top of the list. If I have a LONG list of fields to set, this is pretty darn time-costly with all the clicking and scrolling back and forth. > > I suspect there is not, so thanks in advance for anyone who can prove me wrong! > > Ray Gellenbeck _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Annoying Developer Studio Bug
I have a big pet peeve that was not corrected in 8.1 of Dev Studio. Situation: 1. Building an Active Link 2. Add a "Set Fields" action 3. Begin building your list of fields to set (for example, initialize a display-only form after a previous record finished processing) Annoying Bug: 4. Once the list gets longer than the field list window can display, the scroll bar kicks in, as expected, but everytime you select a field or the field value, the view keeps resetting to the top of the list. So for each subsequent field you want to set the value for, you must... a. Click the next blank field line, after which the view resets to the top of the field list b. Scroll back down and click the ... so you can actually select the field to be set., after which the view resets again c. Scroll back down AGAIN and select the value to be put in that field. When you go to click the next line down, the whole annoying process repeats again. If there a developer studio flag or workaround to tell the stupid UI to quit resetting to the top of the list. If I have a LONG list of fields to set, this is pretty darn time-costly with all the clicking and scrolling back and forth. I suspect there is not, so thanks in advance for anyone who can prove me wrong! Ray Gellenbeck ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Curveball: Attachments on Display-Only Form
Solution found, and hence sharing... In the URL for the application, add the "/?mode=CREATE" ending. It opens the form in create mode in a way that is evidently different than the Run Process command. Odd. Not sure why opening the form in create mode vs. opening in default/search mode and then invoking create mode vis Run Process is so different, but it is, try it. Raymond H. Gellenbeck Manager | Business Service Management Sony Network Entertainment ____ From: Ray Gellenbeck To: arslist@ARSLIST.ORG Sent: Tuesday, August 27, 2013 12:03 AM Subject: Curveball: Attachments on Display-Only Form Server version 7.6.04 or 8.1.00 (both act the same on this) Situation: Using a Display Only form as a main push/pull control center for creating and manipulating records on an underlying table. Techniques used: hiding or revealing various sections of the form using panels and Active Links that cascade when focus is set to a main tab. In other words, when someone hits a button or changes a value and panels need to be hidden or revealed, the final action in the AL is a Set Fields to set focus to the main tab, which then fires a cascade of hide/reveal AL's for each panel on the form. Requirement: Present users with an Attachment pool of 5 fields to allow them to also add/remove attachments when the form is created or later updated in this control panel. Problem: Attachment pool was added and properly configured at the pool and the individual field levels, but the root problem is that Attachment Pool objects do not "turn on" their add/delete buttons when the form is in Query mode, which is the default mode for a Display Only form when opened. Problem 2: Using a run process to set the form to create mode ruins the AL technique described above because all panels being revealed by refreshing the table/tab results in prompt asking if the current record should be saved. Question: How to get an Attachment Pool to turn on the default Add/Delete etc buttons while the Display Only form is in the default query mode. Disclaimer: Yes, I know I can use Run Process to add/remove attachments using additional buttons and pop-up windows , but that kinda defeats the purpose of having an attachment pool on the form and real-estate in that area is tight enough as is without putting additional buttons besides each attachment field line. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Curveball: Attachments on Display-Only Form
Server version 7.6.04 or 8.1.00 (both act the same on this) Situation: Using a Display Only form as a main push/pull control center for creating and manipulating records on an underlying table. Techniques used: hiding or revealing various sections of the form using panels and Active Links that cascade when focus is set to a main tab. In other words, when someone hits a button or changes a value and panels need to be hidden or revealed, the final action in the AL is a Set Fields to set focus to the main tab, which then fires a cascade of hide/reveal AL's for each panel on the form. Requirement: Present users with an Attachment pool of 5 fields to allow them to also add/remove attachments when the form is created or later updated in this control panel. Problem: Attachment pool was added and properly configured at the pool and the individual field levels, but the root problem is that Attachment Pool objects do not "turn on" their add/delete buttons when the form is in Query mode, which is the default mode for a Display Only form when opened. Problem 2: Using a run process to set the form to create mode ruins the AL technique described above because all panels being revealed by refreshing the table/tab results in prompt asking if the current record should be saved. Question: How to get an Attachment Pool to turn on the default Add/Delete etc buttons while the Display Only form is in the default query mode. Disclaimer: Yes, I know I can use Run Process to add/remove attachments using additional buttons and pop-up windows , but that kinda defeats the purpose of having an attachment pool on the form and real-estate in that area is tight enough as is without putting additional buttons besides each attachment field line. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Naked 8.1 server
thanks to all for the feedback. I was afraid that the 8.1 installer forced you to take ITSM (I obviously haven't taken the time to play yet, hence asking this list). If you can uncheck/leave off ITSM and CMDB etc., so much the better. Thank you all for your feedback and very happy to hear that if bare ARS is still needed, we old crazy people can still get it. We run ROD here at Sony Network Entertainment, but I have an old friend who wants to move to 8.1 on dedicated systems ;) Raymond H. Gellenbeck Manager | Business Service Management Sony Network Entertainment P: 858.207.1563 | M: 619.500.3993 E: raymond.gellenb...@am.sony.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Salt integration
If anyone has used the Salt product stack with Change and CMDB successfully, I'd like to speak with you about the general experience and headaches encountered. (www.saltstack.com) Thanks in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Naked 8.1 server
If anyone has stripped an 8.1 server of the ITSM and CMDB objects and reverted to naked AR Server for custom-only devleopment, let me know your experiences. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Setting Text Color of Checkbox and Radio Button Fields
Thanks. I'll just go with a grey background before I mess with the css path. Seems borderline dumb to allow changing of the label color but not changing the data color. You can even set the data FONT in some field types, but never color. sigh. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Setting Text Color of Checkbox and Radio Button Fields
Last call before I give up...anybody? From: Ray Gellenbeck To: arslist@ARSLIST.ORG Sent: Wednesday, August 14, 2013 5:43 AM Subject: Re: Setting Text Color of Checkbox and Radio Button Fields Just tested/verified the problem on new test form. Here's how to see my problem quickly... 1. Create new form (display-only or regular) 2. Under appearance, set background color to custom and make it black 3. Add a small trim box and set its background color to custom light gray. 4. Add a radio button field and set the COLOR - Label\Text Color attribute to custom white. Note that only the label text goes white. The data text (Default1) stays black. Verify by moving the radio button data over the gray trim box. Demonstrated problem: Label\Text Color attribute does not change data color on selection fields (radio button and check box) data text. Solutions? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Home Page (version 7.6.04)
Another, simpler strategy is to use test users for each test case and set the home page different for each test case loginid. That is what I usually do. Chg_relcoord for a test release coordinator, inc_usecase3 test user, etc. your policies and management requirements may vary. Ray On Aug 14, 2013, at 6:13 AM, Ron Young wrote: > Just wondering...is there a way to have more than one home page? We have > several different home pages for different groups...say for instance Test A > home Page, Test B Home Page, Test C Home Page, and Management Home Page. When > my supervisor logs into Remedy his home page is the Management Home Page but > he wants to be able to queickly access the 3 Test home pages in this > scenario. What is the best way to do this if I could? I have Version 8 > Devekoper and User is the 7.6. > > Thanks for all and any help. > > Ron > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Home Page (version 7.6.04)
Short of custom development that pushes a new value to the field stored for home page preference on the appropriate preference sub table, there isn't any out of the box answer. Just build a set of active links that checks which server you are on and any other criteria, then pushes the new home page value to that user's preference record. I know custom anything is a dirty word these days, but the canned app was never intended to be the end-all-be-all, just a way of giving 99% of customers 99% of the desired functionality with minimal custom coding, but sounds like custom behavior is what you desire. This is a 1% scenario. Ray On Aug 14, 2013, at 6:13 AM, Ron Young wrote: > Just wondering...is there a way to have more than one home page? We have > several different home pages for different groups...say for instance Test A > home Page, Test B Home Page, Test C Home Page, and Management Home Page. When > my supervisor logs into Remedy his home page is the Management Home Page but > he wants to be able to queickly access the 3 Test home pages in this > scenario. What is the best way to do this if I could? I have Version 8 > Devekoper and User is the 7.6. > > Thanks for all and any help. > > Ron > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ITSM 764 Help Desk Indexes
Hi Frank, Long time no see. To your issue, I won't be quite so blunt, but on the DBA claim, it would be interesting to have them factually back up that claim of degradation if any more indexes are added. Chances are, the db you sit on has some health issues already, but you're here for help, not criticism, so I would offer that the original incident index can go if you don't do a lot of children incident tickets, along with owner login Id unless you have a user base in the thousands. It's hard to be more helpful from out of the blue. Ray Gellenbeck On Aug 14, 2013, at 7:45 AM, Frank Caruso wrote: > Want to add some more "useful" indexes to the HPD:Help Desk form in ITSM 764 > sp2 but am getting some push back from our DBAs that there are already 16 > (out of the box) and adding more could impact performance. Some of the > indexes I am considering removing are : > > Product Name > Incident Asscoiation Type > mc_ueid > Component_ID > Original Incident Number > Owner Login ID > > Not sure how the above indexes are used througout the application and BMC > could not provide an answer. > > Has anyone done any work with the OOTB indexes? > > Thank you. > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Setting Text Color of Checkbox and Radio Button Fields
Just tested/verified the problem on new test form. Here's how to see my problem quickly... 1. Create new form (display-only or regular) 2. Under appearance, set background color to custom and make it black 3. Add a small trim box and set its background color to custom light gray. 4. Add a radio button field and set the COLOR - Label\Text Color attribute to custom white. Note that only the label text goes white. The data text (Default1) stays black. Verify by moving the radio button data over the gray trim box. Demonstrated problem: Label\Text Color attribute does not change data color on selection fields (radio button and check box) data text. Solutions? On Aug 13, 2013, at 11:26 PM, Ray Gellenbeck wrote: > I have seen this in the past, but it wasn't as much an issue as it is now, so > I'll ask. > > I have a custom form with a dark background and I'm using white color for my > field label text. I can set that no problem. > > I use the default light background for the field input areas and black text > appears. That is also fine. > > However, I do want radio button fields and check box fields to appear with > white text instead of the default black. Unfortunately, so far, the text for > selection values for radio button fields or for check box fields do NOT > change to white. They remain black no matter what color settings I use in > the Display and Color sections. > > Is this a known limitation? Known bug? Do I have to edit the overall > default properties at the server level??? I'd probably just put some kind of > light background under those fields before I'd resort to that. > > I'd hate to have to set a gray/light background in just those areas of the > form as it would be a huge visual distraction from the flow. > > Thanks in advance for replies. > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: The value(s) for this entry violate a unique index that has been defined for this form, 382 when saving an Active Link (UNCLASSIFIED)
Haven't encountered it yet in 8.1. Ray On Aug 12, 2013, at 10:24 AM, Gordon Frank wrote: > ** > Thanks for the help everyone, > > > > The problem was the "Record Object Relationships" parameter. This is a > development\test server and I had turned this parameter on to trace workflow > on another object. The relationships worked great but it apparently takes > some load on the system and causes the "unique index" error I got when saving > the Active Link. > > > > Once I turned off "Record Object Relationships" I was able to save again. I > had Development Cache Mode turned on as well. I will probably open a BMC Tech > Support ticket on this just to see what they say. > > > > Does anyone know if this has been fixed in 8.1? We are at 7.6.4 and will soon > migrate to 8.1. > > > > I can live with doing "Record Object Relationships" on demand and restart the > server, but it is ackward. > > > > Thanks again and if I hear anything else, I'll let you know > > > > Gordon Frank > > From: "Frederick W Grooms" > To: arslist@ARSLIST.ORG > Sent: Friday, August 9, 2013 5:58:27 PM > Subject: Re: The value(s) for this entry violate a unique index that has been > defined for this form, 382 when saving an Active Link (UNCLASSIFIED) > > ** > > If you have “mucked” about in the object relationships at the database you > need to bounce your system > > For some reason BMC chose not to use the same logic as next entry id for a > form and instead reads the last relationship ID at startup. The server then > uses an internal counter to increment the entry ID for the relationships. I > suspect they do the same for the other meta data. > > Fred > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj > Sent: Friday, August 09, 2013 4:19 PM > To: arslist@ARSLIST.ORG > Subject: Re: The value(s) for this entry violate a unique index that has been > defined for this form, 382 when saving an Active Link (UNCLASSIFIED) > > ** > were you saving a Form or an Active Link?...I still recommend turning on SQL > logging to figure out what form has the unique index it's complaining about. > I have personally come across this when saving a form, on the unique index on > schema_index on overlaid forms.. > > > On Fri, Aug 9, 2013 at 3:16 PM, gjjmss wrote: > ** > We got this just renaming a button > > > > Gordon > > > > Sent from my Verizon Wireless 4G LTE Smartphone. > > > > -- Original message -- > > If you don't see that active link name in the list of active links, there > could be a cache problem. I've had similar things happen where I had to > remove the cache in the Dev Studio workspace and then log back into the > server and bring the list back up. > > - Original Message - > From: "Rick Cook" > > To: arslist@ARSLIST.ORG > Sent: Friday, August 9, 2013 3:30:08 PM > Subject: Re: The value(s) for this entry violate a unique index that has been > defined for this form, 382 when saving an Active Link (UNCLASSIFIED) > > ** > Like LJ said, it's not Java. There is, in the metadata, an Active Link with > the same name as the one you're saving. I did think about the possibility > that an action in the Active Link might cause that error, but I don't think > so. Only adding a Unique attribute to an index would give you that if it > were anything but a duplicate AL name. > > Rick > > > > > On Fri, Aug 9, 2013 at 12:23 PM, Gordon Frank < gjj...@comcast.net > wrote: > > > ** > > > Sorry, I forgot to change the subject line on the original > > -Original Message- > From: gjj...@comcast.net [mailto: gjj...@comcast.net ] > Sent: Friday, August 09, 2013 3:18 PM > To: arslist@ARSLIST.ORG > Cc: Frank, Gordon M CTR (US) > Subject: Re: SLM 7.6.04 Service Target Milestones not appearing on Incident > > Has anybody seen this: > > > > The value(s) for this entry violate a unique index that has been defined for > this form, 382, > > > > When trying to save an Active Link within Developer Studio 7.6.4? > > > > I get a feeling its a Java issue. > > > > If you know the correction, I would appreciate the feedback. > > > > Thanks > > > > Gordon Frank > > > Classification: UNCLASSIFIED > Caveats: NONE > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Setting Text Color of Checkbox and Radio Button Fields
I have seen this in the past, but it wasn't as much an issue as it is now, so I'll ask. I have a custom form with a dark background and I'm using white color for my field label text. I can set that no problem. I use the default light background for the field input areas and black text appears. That is also fine. However, I do want radio button fields and check box fields to appear with white text instead of the default black. Unfortunately, so far, the text for selection values for radio button fields or for check box fields do NOT change to white. They remain black no matter what color settings I use in the Display and Color sections. Is this a known limitation? Known bug? Do I have to edit the overall default properties at the server level??? I'd probably just put some kind of light background under those fields before I'd resort to that. I'd hate to have to set a gray/light background in just those areas of the form as it would be a huge visual distraction from the flow. Thanks in advance for replies. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Changing table query details via Active Link
Thanks, Doug. Can you confirm this is supported in 8.x as well? I suspect it would be but I just want to be sure I'm not developing into a future problem... Ray From: "Mueller, Doug" To: arslist@ARSLIST.ORG Sent: Wednesday, July 31, 2013 1:10 PM Subject: Re: Changing table query details via Active Link Raymond, I suggest you look into the EXTERNAL() clause that you can stick into the qualifier. It allows you to have part or all of the qualification defined dynamically by putting into a field and the EXTERNAL() says to include that into the qualification at runtime. Take a look at https://docs.bmc.com/docs/download/attachments/165478929/ARS_WorkFlowObjectsGuide_7604.pdf?version=1&modificationDate=1348736396000&api=v2 page 217 This is the 7.6.04 documentation and that page is the one that documents this capability. What you are attempting is a straight-forward operation that is fully supported for exactly the type of operation you are attempting. Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck Sent: Wednesday, July 31, 2013 1:00 PM To: arslist@ARSLIST.ORG Subject: Changing table query details via Active Link Hey, for the few of us out there who still custom-develop...remind an old dog of the programmatic way to alter a table query conditions via active link. Do you store the criteria in a hidden character field? (use 7.6.04, we haven't adopted 8.1 for a few more months) Use Case / Example: I display a list of change records in my custom change app and show all open records for a certain team. I provide a pulldown for the form user to change the view criteria to all open records with a change type of "Standard". Very different criteria. Can the query criteria be stored in a character field, then have one Active Link modify the contents of the character field then fire a refresh of the table so it uses the new criteria and, in turn, displays new results list in the table? I don't need to change columns and even if I did, I know how to hide/unhide those via AL (simple). I'm focused on the table's query criteria. My older/clunkier way is just to build 2 tables and hide/reveal the appropriate one, but it would be cleaner and lighter to just modify a single table's search criteria. It's just been so long since I've dealt with such a case that I don't remember if you can do it and prefer not to waste time experimenting if the list can help me avoid it. Thanks in advance to replies. Raymond H. Gellenbeck Manager | Business Service Management Sony Network Entertainment ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Changing table query details via Active Link
Many thanks. Will try shortly. From: "Longwing, Lj" To: arslist@ARSLIST.ORG Sent: Wednesday, July 31, 2013 1:04 PM Subject: Re: Changing table query details via Active Link ** Ray, Build the Table Qual with EXTERNAL($FieldName$), then setup the char field with the qual you want via al, then refresh the table...it'll do what you need :) On Wed, Jul 31, 2013 at 2:00 PM, Ray Gellenbeck wrote: Hey, for the few of us out there who still custom-develop...remind an old dog of the programmatic way to alter a table query conditions via active link. Do you store the criteria in a hidden character field? > >(use 7.6.04, we haven't adopted 8.1 for a few more months) > >Use Case / Example: > >I display a list of change records in my custom change app and show all open >records for a certain team. > >I provide a pulldown for the form user to change the view criteria to all open >records with a change type of "Standard". > >Very different criteria. > >Can the query criteria be stored in a character field, then have one Active >Link modify the contents of the character field then fire a refresh of the >table so it uses the new criteria and, in turn, displays new results list in >the table? I don't need to change columns and even if I did, I know how to >hide/unhide those via AL (simple). I'm focused on the table's query criteria. > >My older/clunkier way is just to build 2 tables and hide/reveal the >appropriate one, but it would be cleaner and lighter to just modify a single >table's search criteria. It's just been so long since I've dealt with such a >case that I don't remember if you can do it and prefer not to waste time >experimenting if the list can help me avoid it. > >Thanks in advance to replies. > >Raymond H. Gellenbeck >Manager | Business Service Management >Sony Network Entertainment > >___ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >"Where the Answers Are, and have been for 20 years" > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Changing table query details via Active Link
Hey, for the few of us out there who still custom-develop...remind an old dog of the programmatic way to alter a table query conditions via active link. Do you store the criteria in a hidden character field? (use 7.6.04, we haven't adopted 8.1 for a few more months) Use Case / Example: I display a list of change records in my custom change app and show all open records for a certain team. I provide a pulldown for the form user to change the view criteria to all open records with a change type of "Standard". Very different criteria. Can the query criteria be stored in a character field, then have one Active Link modify the contents of the character field then fire a refresh of the table so it uses the new criteria and, in turn, displays new results list in the table? I don't need to change columns and even if I did, I know how to hide/unhide those via AL (simple). I'm focused on the table's query criteria. My older/clunkier way is just to build 2 tables and hide/reveal the appropriate one, but it would be cleaner and lighter to just modify a single table's search criteria. It's just been so long since I've dealt with such a case that I don't remember if you can do it and prefer not to waste time experimenting if the list can help me avoid it. Thanks in advance to replies. Raymond H. Gellenbeck Manager | Business Service Management Sony Network Entertainment ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Thank you
I don't use ARLIST often, but when I have off and on these past 15 years, I am usually pleasantly surprised. Thank you for the flood of responses to yesterday's request for default SRM categories. It is appreciated. Ray Gellenbeck - Manager, Business Service Management SONY NETWORK ENTERTAINMENT 16470 W. Bernardo Dr., San Diego, CA 92127 858-207-1563 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Default SRM Categories
If someone has them in a simple excel table format or even just a text list, can you share the list of categories that ship with SRM 7.6.x (or SRM 8) out of the box? I had the unenviable task of cleaning house on our ROD instance and building the service catalog clean and I'd like to do a bit of a "reset', including returning the global categories back to where they were out of the box. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
