Re: Change a Form to Display-Only Form?
If you mean Can you change a Remedy 'regular' form to a display-only form the answer is no. However, I'm pretty sure the functional equivalent can be accomplished. What are you trying to do? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Cupp, Michael E CTR USAF AFRL/RYOD Sent: Thursday, October 25, 2007 11:33 AM To: arslist@ARSLIST.ORG Subject: Change a Form to Display-Only Form? Importance: High ** Is it possible to change a form to Display-Only? Thanks! Michael __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
[no subject]
Check your server settings for Submitter Mode - in order to allow submitters to modify their requests without having a license the server submitter mode has to be set to locked. When it's locked the value in the Submitter field can not be changed and the only people who can edit the request are the original submitter (ie, 'Submitter' = $USER$) or a person with a write license. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 From: Action Request System discussion list(ARSList) on behalf of Mauro Monteiro Sent: Tue 10/23/2007 5:54 PM To: arslist@ARSLIST.ORG Subject: ** Hi, I read on help desk user guide (helpdesk_userguide.pdf) that I can modify a request only if you created it, or if a support staff member created it with me as the requester. However, in the same documentation I still read: To modify requests, the AR System server must be configured to enable you to modify requests without a write license. See your AR System administrator for more information. I saw at the AR System administrator but I did not find any information about this. Where I can find this? 2007/10/22, Watson, Benjamin A. [EMAIL PROTECTED]: ** You have installed/registered the Help Desk Fixed License to your ARServer, but have you assigned a Help Desk Fixed license to your user, in this case Demo? If memory serves me, the Demo user is the only user on the system after the initial install and is an administrator with a AR System fixed license. All of the OOTB Remedy applications (Help Desk, Asset, Change) require their own special application licenses as well. From what I'm reading here, it looks like you've successfully got the Help Desk application license applied to your server, but you need to verify that a Help Desk License has been granted to the users performing the operation you describe. You can apply the license via the (Remedy preferred method) Remedy Application Configuration link on the Home page as an Administrator, then follow the Configure people link and update the profile for the individual to include the Help Desk fixed license. Alternatively, you can update this person's record via the User form. HTH, Ben From: [EMAIL PROTECTED] [mailto: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ] On Behalf Of Mauro Monteiro Sent: Thursday, October 18, 2007 8:46 PM To: arslist@ARSLIST.ORG Subject: ** Hi everyone, I have Remedy ARS 6.3 installed on Windows Server 2003 and I have Help Desk Fixed License. I am using the Demo user to update some records (Incident and problem). My problem rises when I try to update some record that the Demo user is not the owner. For instance, if I try to update one record that the Login*+ field is different from Demo I receive the following error message: You must have a Help Desk Fixed License to modify case information. (ARERR 42090) I don't understand because I have this kind of licenses. Does anyone have some idea why it is happen? Cheers, Mauro Monteiro __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Urgent - Cannot Get Emails to Send / Receive
Did you... 1.) Check the AR System Email Configuration form and make sure an outgoing mailbox is configured? 2.) If it's NT/MAPI - did you make sure the Exchange profile is set up? 3.) Also, did you make sure a default outgoing mailbox is specified? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie Sent: Sunday, October 21, 2007 11:37 AM To: arslist@ARSLIST.ORG Subject: Urgent - Cannot Get Emails to Send / Receive ** I have a brand new NT 6.3 server that I just put into production on Saturday.But my system is not sending or receiving emails. The Email service is starting properly...no error messages. Any ideas? NOTE: I have moved to a new office. My new phone number is: 503-574-3571. Christie Pargeter Weyerhaeuser Documentation Training [EMAIL PROTECTED] Portland, OR tel: 503-574-3571 fax: 253-928-1072 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Ivy.gif
NAS for AR Server?
Is anyone using NAS (network attached storage) for their AR Server box? If so, how has performance been? Or what can you tell me about it? We are considering using it for the AR server only (not the database, which is separate). We are not at this time planning to use FTS which would be the only disk intensive I/O process on the AR Server itself. NAS is supposedly not great for highly intensive I/O operations but otherwise is considered a step below SAN (your mileage may vary) for dependability. We are specifically planning on using it for ITSM 7.x running on a Solaris 10 arserver. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Screen Pop/CTI/IVR
There are a variety of methods of doing screen pops. Most of them revolve around having a small vendor software client program installed on the desktop. This then communicates to the Remedy User tool through some method (DDE, OLE, etc) and passes the data. The customer id (often just the phone number) is looked up, the new HPD:HelpDesk form is opened, and the contact information filled in. I've done this for a number of people over the years in versions 4.x, 5.x, and 6.x and I've yet to see one that I thought was very efficient and straight forward. Often the vendor software is limited or a macro had to be invoked on the Remedy side. I personally hate macros and always have (but that's just my bias). I've heard that it is now possible to do screen pops using the mid-tier client but I've never seen it or done it so I can't confirm those claims. Given that you can easily call javascript files from an active link and do other similar functions I am sure it is possible - but I again would be surprised if it was efficient. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tanner, Doug Sent: Friday, October 19, 2007 9:40 AM To: arslist@ARSLIST.ORG Subject: Re: Screen Pop/CTI/IVR ** We are on 6.3 and doing screen pops with Cisco Call Manager. Nothing but a simple run macro Doug From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Betina Lose Sent: Friday, October 19, 2007 9:14 AM To: arslist@ARSLIST.ORG Subject: Screen Pop/CTI/IVR Dear WARUG Listers - Who's doing 'screen pop' with Remedy? I'm researching how to do screen pops (also used in context of computer telephony integration (CTI) and/or interactive voice response (IVR)). If you are currently doing it, please share with me, in general terms, how you did it. Did you buy a vendor product or do it yourself. If you went w/ a vendor, which one. If you did it yourself, how. If you are a vendor who provides such a product, please let me know. If you are a vendor who provides such services, please let me know. Thank you in advance. I appreciate the info. --BL Betina Lose, President/Software Engineer Certified Remedy Skilled Professional (5.1.2, 6.3, 7.0) Bleeding Edge Technologies, LLC 18411 Kingsmill Street Leesburg, VA 20176 Chairperson, WARUG www.warug.org DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CTM:People large data imports
We are currently investigating the hash option - this would speed things up considerably after the first data load. It doesn't really matter how long the initial load takes in the big pictures and this might help the updates. The update schedule is interesting due to this data coming out of a payroll (and 2 other) systems. The data is updated quite often so in the space of a two-week update cycle the data is updated 12 days. Unfortunately hardware doesn't really seem to be the issue. We are using high end servers here and the processing time is the same under most circumstances - there is simply SO much validation going on that it takes forever. The server itself is not taxed when these are running. It's kind of weird actually. There are some options like using 7.1 and multi-threading the import with separate escalations - but I have no way to test that at this time. I'm also contacting the people I know at BMC for advice - I'll post whatever route we eventually go with. Thanks for all the advice so far - keep it coming! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Monday, October 15, 2007 12:57 PM To: arslist@ARSLIST.ORG Subject: Re: CTM:People large data imports Why not use a one way hash of the ssn as the key between Remedy and the external file? Your policy makers should feel comfortable with that approach, and it gives you what you need; a way to relate the data from the external source to the Remedy repository, without storing sensitive information. http://en.wikipedia.org/wiki/Cryptographic_hash_function Axton Grams On 10/15/07, William Rentfrow [EMAIL PROTECTED] wrote: ** On my current project we will have to import about 1,000,000 CTM:People records every week (give or take). These will be new records every time because the only unique identifier we have from the external systems is an identifier like SSN that we can't put into our system (that's a policy decision). We're checking on ways to do updates but it's still messy due to the item below. The actual import is going to be automatic and should follow this process: 1.) Escalation deletes all relevant CTM:People records 2.) File is automatically put on the Remedy server with people information 3.) Escalation fires a Run Process that imports the data into a staging form. 4.) Escalation fires and sets a flag field to Process Now on all records in the staging form 5.) Filter on modify on the staging form pushes to CTM:People Here's the problem - we're using decent hardware running on Solaris 9, etc - yet the push to CTM:People takes 1.5 seconds per record due to all of the validation that takes place. I have to do 1,000,000 records a week - and there are only 604,800 seconds in a weekalso, it appears using direct SQL loads won't work due to all of the back end set fields (I can get around all of those except the GUID - which could be set by another escalation.and then we are back at this same problem). If you've done large data imports to CTM:People I'd really like to know how you went about loading the data efficiently. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CTM:People large data imports
I investigated that - not much time is trimmed off unfortunately when I turn it off. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Monday, October 15, 2007 2:59 PM To: arslist@ARSLIST.ORG Subject: Re: CTM:People large data imports Be sure to turn off the default audit trail on the CTM:People form. Why do you need the staging form? - Jarl On 10/15/07, William Rentfrow [EMAIL PROTECTED] wrote: ** On my current project we will have to import about 1,000,000 CTM:People records every week (give or take). These will be new records every time because the only unique identifier we have from the external systems is an identifier like SSN that we can't put into our system (that's a policy decision). We're checking on ways to do updates but it's still messy due to the item below. The actual import is going to be automatic and should follow this process: 1.) Escalation deletes all relevant CTM:People records 2.) File is automatically put on the Remedy server with people information 3.) Escalation fires a Run Process that imports the data into a staging form. 4.) Escalation fires and sets a flag field to Process Now on all records in the staging form 5.) Filter on modify on the staging form pushes to CTM:People Here's the problem - we're using decent hardware running on Solaris 9, etc - yet the push to CTM:People takes 1.5 seconds per record due to all of the validation that takes place. I have to do 1,000,000 records a week - and there are only 604,800 seconds in a weekalso, it appears using direct SQL loads won't work due to all of the back end set fields (I can get around all of those except the GUID - which could be set by another escalation.and then we are back at this same problem). If you've done large data imports to CTM:People I'd really like to know how you went about loading the data efficiently. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ITSM 7 Notifications White Paper? Anybody seen this document or is it a myth?
What exactly are you looking for? A list of all the notifications in ITSM7? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi Sent: Friday, October 05, 2007 2:34 PM To: arslist@ARSLIST.ORG Subject: ITSM 7 Notifications White Paper? Anybody seen this document or is it a myth? I remember reference to a whitepaper titled ITSM 7 Notifications White Paper or something close to it in one of the books. I can't find anything like it on support site and BMC support says they don't know about it. At least the guy I asked said he doesn't know about it. The title sounds irresistible. Anybody seen it? Have it? Regards. Catch up on fall's hot new shows on Yahoo! TV. Watch previews, get listings, and more! http://tv.yahoo.com/collections/3658 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
EIE vs. arimportcmd flat file import performance
We are strategizing a way to import a large number of records on a routine basis. I'll just skip all the details since they really are not relevant to the core question: Has anyone compared import speed between the EIE and using the old school arimportcmd command line process in order to import a flat file? I am just curious to see if there is a big advantage in speed either way. There certainly advantages to both tools for doing this particular data import but I have no idea how the speed compares and I don't have the EIE installed on this server (and I'd rather not if I don't have to). William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Can not Display Page and Caught Exception errors in Internet Explorer--RESOLVED, and a lesson
There's a bug fix for the Create/Modify Broadcast form view in IM 7 for exactly this reason - it turns out it didn't work on Solaris + Apache. A total of 9 form views in IM 7 had this problem - engineering's fix was the same as yours. They changed the form view name. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Tuesday, October 02, 2007 12:30 PM To: arslist@ARSLIST.ORG Subject: Re: Can not Display Page and Caught Exception errors in Internet Explorer--RESOLVED, and a lesson ** Moral of the story - avoid using special characters to name your forms or views. Limit use of special characters to a ':' or a '.' or a blank space which does not seem to have any issues. I would think use of characters that are used in URL's to represent other things should be avoided for e.g. '/' or '%' Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Peter Romain Sent: Tuesday, October 02, 2007 1:05 PM To: arslist@ARSLIST.ORG Subject: Re: Can not Display Page and Caught Exception errors in Internet Explorer--RESOLVED, and a lesson Rabi, Thanks for posting this update. It explains an issue we've been investigating here so your pain has been our gain!! Now we also need to investigate this patch as our customer will be using Mid-Tier to maintain ITSM 7 (product catalogs, etc) where I can see many views with this character embedded. Many thanks again! Cheers Peter The oracle has spoken. Apparently it's a known issue with ITSM 7 that views/forms with a / on them won't open in browser. That's a biggie. To install ITSM and have a whole bunch of screens broken. There's a 10MB patch I am evaluating. So the lesson is don't use / in form or view name. The funny thing is the URL that breaks is properly encoded for /, but somehow the browser, or may be the mid-tier, takes the encoded / literally. That guy mid-tier has a lot to learn. BTW: Has anybody applied this 10 MB ViewLabelFix patch for ITSM 7.0? They don't even tell me if it is smart enough to know what ITSM modules are installed. I am missing one. There have been some customizations already, so I fear a mess. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OT -- Sort Of: Computerworld reports on ITIL
Obviously this thread touched a sensitive nerve that's aching for a lot of people. It's kind of interesting to remember how ITIL started - the British Government wanted to standardize the framework for IT service delivery. Their focus was on them as a customer - How is our tax money being spent on IT and are they following any guidelines to support us [the government]? This all started in the 80's and really got rolling in the 90's. It was of course adopted outside the UK much later and most of us started hearing about around 2001 or so. The purpose of ITIL is not to force change in processes or to consolidate services that are spread out among different groups in the organizations - although both of those certainly happen. More on that in a second... The real purpose of ITIL is to make sure that service management is standardized within an organization and meets some industry norms. More importantly, it is (in theory at least) put into place to make the business more effective overall. The costs could be higher or lower for an IT organization putting ITIL in place. However, that is not the best way to measure it. The real measure is whether or not it makes revenue generation (or cost savings) throughout the entire enterprise more effective. An additional cost of $100,000 to an IT department for a project may be cost prohibitive - but if it will save the company $2,000,000 a year in other departments it's a no-brainer. Successful ITIL implementations also forces organizations to look at the big picture. Many IT organizations have dozens and dozens of local groups with good tribal knowledge that provide excellent services. However, what is an IT manager who is implementing ITIL supposed to do when they see that they have 15 different support groups with 15 different methods of measuring the SLA to the same set of customers? Should the tech support division of a giant communications company respond to a customer faster or slower than the billing department? The answer from a customer perspective is usually no. So why would an IT Manager want to install 15 different SLA tools that all measure the same way? The redundancy in hardware alone makes the costs skyrocket. In regards to BMC Remedy ITIL is neither a good or bad thing. As others have said it's more about the effectiveness of implementation. I will be willing to wager (but not more than $1 since I'm no real gambler...) that all failed ITIL implementations are ones where top management didn't buy into the process and take the time and dedication to work through the big picture items. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BMC Support
I've experienced problems with the actual phone connections too between the overseas support and here in the US. At times I simply can not understand the person on the other end of the line due to static and a very, very quiet connection. When I could hear the person it was obvious they were trying to communicate and talking loudly - but they still sounded like they were 10,000 miles away (okay, so they WERE 10,000 miles away - but with phone technology we shouldn't have that problem. I called my sister the other day who is currently in Korea and the connection was fine.) BMC obviously has multiple issues to address. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Friday, September 14, 2007 3:31 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Support ** I guess I haven't complained enough about that here. I NEVER get a US tech unless I escalate with mean language. I know there is a US tech in the background and when I get obnoxious ... yes it does happen ... they may out of frustration too ... hand the phone over. That person is there to help in the background. I can just picture the image. Multiple phone people answering calls ... no one actually understanding them ... alot of repeat that, what was that, spell that, I can't quite get that, say it slower and the US Tech on roller skates going from phone person to phone person to try and coach them. You'd think they would all talk slow and enunciate by now. Where are Rosetta Stone language CDs when you need them? Or are Warren and I the only ones with translation deficiencies !! Susan On 9/14/07, Warren Baltimore [EMAIL PROTECTED] wrote: ** Question to my fellow Fasttrack support people. How would you rate the current service that you are getting from BMC? Has anybody had trouble getting to a US technician when you have a problem understanding the overseas tech? -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Workflow naming for multi-tenancy
Has anyone come up with a workflow naming convention that includes multi-tenancy as part of the naming? For example, In previous version of application being customized for the ACME corporation you might have named a new active link on the HPD:HelpDesk form something like this: ACM:HPD:ThisIsMyNewActiveLink We are now doing minor customizations that are company specific - the logical approach is to just add another layer in the mix. So the WECSOG (Wile E. Coyote School of Gunsmithing) division of ACME might have an active link named something like ACM:WECSOG:HPD:ThisIsMyNewActiveLink This seems solid enough - but I'd like to hear any other strategies people might have come up with for doing company-specific customizations while utilizing multi-tenancy. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Probably the strangest error while creating a field that I ever had..
Are you using a very large value of 1? :) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Wednesday, August 15, 2007 5:31 PM To: arslist@ARSLIST.ORG Subject: Probably the strangest error while creating a field that I ever had.. ** I don't recall having any error as strange as this one.. See picture! Strange eh? Joe __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Escalation without escalation
You could use an on interval active link to push fields to a dummy form. Filters on that form could then fire to perform whatever action you are trying to make happen. I wouldn't recommend this for a number of reasons (the biggest being that the few times I've had to look through log files with on interval actions I was tempted to pack up and move to a cave). -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillermo Alfredo Torres Barron Sent: Friday, July 20, 2007 1:30 PM To: arslist@ARSLIST.ORG Subject: Escalation without escalation Hi dear listers Is it possible implement a escalation without use a escalation object?, If yes how can I do it? I have ARS Server 6.3, Oracle Database and Solaris Thanks in advance __ Atentamente Guillermo Alfredo Torres Barrón Proyectos ARS Remedy Grupo Financiero Banorte Calzada de Tlalpan #2980, Col. Ejidos de Santa Ursula Coapa, C.P. 04850 México, D.F. Tel Directo: 51746520, ext: 8505-2520 ... Este correo electronico es confidencial y/o puede contener informacion privilegiada. Si usted no es su destinatario o no es alguna persona autorizada por este para recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o tomar ninguna accion basada en este correo electronico o cualquier otra informacion incluida en el, favor de notificar al remitente de inmediato mediante el reenvio de este correo electronico y borrar a continuacion totalmente este correo electronico y sus anexos. Nota: Los acentos y caracteres especiales fueron omitidos para su correcta lectura en cualquier medio electronico. This e-mail is confidential and/or may contain privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any other information herein, please advise the sender immediately by reply this e-mail and delete this e-mail and its attachments. ... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OT JOB posting and Nabble
Okay, not to be a critic - but 5.6 murders per 100,000 != 5.6%. It equals 0.0056%. Also, that figure for soldiers in Iraq can't in any logical way be compared to civilians in the US. All of the variables in the equation are different. But even saying it was the comparable the difference between 0.0056% and 2.3% is roughly 410 times different - and even if you divide that by the 5 or so years we have been there to get the annual rate (rounding up just to give the people in uniform some respect) it's STILL 82 times more dangerous. All said and done though - the math is useless. It's an objective value proposition. If a person can stay here and make the same amount of money there is no benefit from going there for the work. Still, some individuals may see a subjective desire to go there and find non-monetary value in doing so. There is nothing wrong with that. As a side note I'd never compare the value of anyone serving in the armed forces to any sort of defense contractor IT or otherwise - there's simply no comparison between people serving in the armed forces and people going to an area of conflict for business reasons. Happy birthday Daniel :) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hromyak, Nicholas (DHCS-ITSD) Sent: Thursday, July 19, 2007 6:05 PM To: arslist@ARSLIST.ORG Subject: Re: OT JOB posting and Nabble ** According to http://www.disastercenter.com/crime/uscrime.htm There are 5.6 murders per 100,000 capita in the United States. According to the FBI http://www.fbi.gov/ucr/05cius/data/table_01.html In 2005 there were 16,692 murders in a population of 296,410,404 people in the united states. That's 5.6% murdered in the U.S. Iraq I didn't look up the numbers, I am not even sure where to look, but I think There were over 3,000 soldiers killed with a population (of soldiers) at 130,000 That's 2.3% murdered in Iraq. I would have thought the number in Iraq would be higher. Be safe everyone. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Thursday, July 19, 2007 3:13 PM To: arslist@ARSLIST.ORG Subject: Re: JOB posting and Nabble I would imagine that statistically speaking a contractor is almost as likely to be murdered in the USA as he would be in Iraq. I don't know this for a fact, but that would be my guess. Considering in the time our troops have been in Iraq, something like 80,000 people have been murdered in the USA. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 8-226-1805 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Thursday, July 19, 2007 2:56 PM To: arslist@ARSLIST.ORG Subject: Re: JOB posting and Nabble Happy Birthday Dan and Dan! Talking about Iraq, some people (don't want to take names) 'claim' its safe to work there.. and then they add you would go there with the full protection of an army.. Ironical right? Safe and you need an army to protect you while you go to work :-). I was told that by the management of one of the companies I used to work for and I literally burst out laughing and was like you must be kidding! Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ]On Behalf Of Dan Caissie Sent: Thursday, July 19, 2007 3:26 PM To: arslist@ARSLIST.ORG Subject: Re: JOB posting and Nabble Wow I share 2 things with the founder of this great list. My 1st name and my birthday weird I tell you weird. Dan Caissie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of arslist Sent: Thursday, July 19, 2007 1:51 PM To: arslist@ARSLIST.ORG Subject: ADM: RE: JOB posting and Nabble At first I thought it must be a full moon. Two timeless and futile discussions on the same day. Then I remembered it is my birthday and it all made sense. So briefly: Don't Worry, Be Happy [and if you take the job in Iraq, one out of two ain't bad]. out unless there is an emergency until Monday cheers ... Daniel p.s. sorry for the non-technical post, bad Founder bad __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: JOB posting ; An urgent need for Remedy Developer/Engineer for deployment to IRAQ
$235K for a year in Iraq is not nearly enough moneya skilled/certified 1099 can make $200K easily with good connections in a year inside the USA. With the right resume you could make more than that - AND have none of the risk. Although in all fairness I can say I've been to meetings where violence was tempting :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jack Bower Sent: Wednesday, July 18, 2007 12:37 AM To: arslist@ARSLIST.ORG Subject: Re: JOB posting ; An urgent need for Remedy Developer/Engineer for deployment to IRAQ Why? ask US Citizen,maybe other country people, you can cut down danger pay. Jeff Glaser wrote: Hi. My name is Jeff Glaser and I'm Vice President of IT Resource Recruiting INVIZCORP Inc. Our client, a smaller but very dynamic and highly talented and results oriented Defense Contractor has given INVIZCORP the assignment to find a solid, clear thinking, Remedy Engineer for deployment to IRAQ to work on a major contract which requires excellent skill sets, US Citizenship and a current or recently current DoD Secret or higher clearance(as specified below). The job description is included below These are direct hire, with full benefits jobs. Importantly, please note: these are current positions, not contingent on award of a future contract. We can fill these positions and hire within 3-5 weeks from client's advising they have interest in you. Annualized compensation (base pay plus hazardous duty, plus foreign assignment, plus danger pay) should exceed $235,000 based 52 weeks of in-country work. SCOPE Enterprise Remedy Developer/Engineer . Designs, plans, implements, and evaluates the implementation of AR System 6.3 in conjunction with Network Operating Systems procedures. Performs Schema upgrades and deployments. Provides tactical and strategic input on overall Remedy System planning and related projects. Prepares and conducts briefings, Instructional training, site evaluations, Architectures development for Staff Officers and all Signal units in support of OIF. Responsible for budgeting and License management of the AR System. Requires current Microsoft Certified Systems Engineer (MCSE) with emphasis in Server 2003 and SQL experience. Prefer a bachelors degree in area of specialty and 6 years of experience in the field of AR Systems 6.3 Level 2 Admin Training. Must be US Citizen Must have an active or recently active SECRET security clearance (or higher). Role is to provide an Iraq wide Remedy solution, support and implementation following the needs of the customer MNF-I. Duties include: Schema upgrades and deployment Architecture build and implementation of the Remedy Environment Migration of Remedy Schemas/ ITSM Schema throughout Iraq Managing Remedy support staff/ Remedy Admins Weekly briefs to the CG or Action Officer Brief Iraq Signal commands Support to all WAN level entities( JNCC/RNOSC/ TCF/Help desk) Maintenance/backup and upgrades Remedy support to all levels of IA Help Desk schema support from COBS to FOBs Budget and license management Development for new features Enterprise level support Requirements: AR System 6.3 Level 2 Admin training Systems background (Windows server 2003/ SQL) Enterprise support experience Technical writing/manual documentation Software Training and Implementation experience Knowledge of Military business process This position calls for 72 hours a week availability and carries a solid compensation package, including paid vacation (or R+R) air travel home after 6 months, solid benefits, hazardous duty and assignment pay, vacation accrual, full and solid benefits and insurance, and a really fast turnaround from hire to Deployment. If interested, rush resume and contact information. Please note that we are seeking referrals if this is not for you, since this is a Mission Critical Position that requires a professional with all due haste, Many thanks. Looking forward to hearing from you. Jeff Glaser Vice President IT Resource Recruiting INVIZCORP [EMAIL PROTECTED] 703-729-3382 __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are :):):):):-P -- View this message in context: http://www.nabble.com/JOB-posting---An-urgent-need-for-Remedy-Developer-Engineer-for-deployment-to-IRAQ-tf4097204.html#a11662769 Sent from the ARS
URL encoded slashes in Websphere under Solaris
In Remedy ITSM 7.x the form CFG:Broadcast has a view named: CFG:Broadcast Dialog New/Modify view This causes an error in display on the mid-tier due to the / in the name being incorrectly encoded in the url - and hence the page does not display. Is anyone else using Websphere on Solaris who has configured the AllowEncodedSlashes On option and gotten this to work? I tried it and I get a different error now. Needless to say the URL is still wrong. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Create broadcast on mid-tier
I'm having a very strange problem. Vital stats: ITSM 7 on Solaris 10 using Oracle 10g with a Apache/Tomcat mid-tier. If I am in the WUT and I go to the Incident Management console and select the Create button under broadcasts it works as expected. In the mid-tier I get an immediate IE error that says Caught Exception: Access is denied - this is followed by an IE window that pops showing the 404 - not found type message. Even stranger - if I select the View button the form comes up as expected. As far as I can tell there is no permissions/workflow related difference in the logging or anything related - for some reason the Create button just doesn't work on the mid-tier. Mid-tier log is below: ActiveLink: SHR:SHR:CreateBroadcast_100_GetFunctionalRole True actions: action 0 FieldList.Query([object Object], @, CTM:SupportGroupFuncRoleLookUp, 3, 2) Set-fields 301325300 = Broadcast Submitter ActiveLink: SHR:SHR:CreateBroadcast_110_NoPermissionMessage False actions: ActiveLink: SHR:SHR:CreateBroadcast_120_OpenDialog True actions: action 0 ARACTOpenDialog(eagnmnsu30d, CFG:Broadcast, Dialog New/Modify View, 1, [object Object],null,null) Opening dialog: /arsys/forms/eagnmnsu30d/CFG%3ABroadcast/Dialog+New%2FModify+View/?cache id=9db07deb Field 301771100 input value [object Object] Field 100211 input value [object Object] Field 100220 input value [object Object] Field 105599 input value [object Object] William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Multitenancy in a Large Enterprise
There is no way to do this without custom coding. However, it can be done. We are currently doing this exact thing for a customer utilizing dynamic groups. We are doing it a level above where you are asking for it but there is no reason it couldn't be done further down the tree. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Friday, June 29, 2007 1:20 PM To: arslist@ARSLIST.ORG Subject: Multitenancy in a Large Enterprise ** Has anyone attempted to implement multitenancy in a large, complex enterprise? Suppose I have a very large company called Acme Incorporated, and let's say Acme actually consists of multiple quasi-independent subsidiaries-Widgets, Sprockets, and Gizmos. Let's say Widgets, Sprockets, and Gizmos were each independent companies that were recently acquired by Acme. So Acme's structure looks like this: Acme Widgets Sprockets Gizmos Now each subsidiary has independent business units-Research, Development, Testing, and Contracting. So now Acme looks like this: Acme Widgets Research Development Testing Contracting Sprockets Research Development Testing Contracting Gizmos Research Development Testing Contracting OK, so far, so good. Here's the rub-Acme does not want each independent business unit to be able to see the others' tickets. In other words, Widgets' Research unit cannot see tickets assigned to Widgets' Testing unit and vice versa...unless, that is, Widgets' Research unit wants to throw the ball over the fence to Widget's Testing. According to the ITSM documentation, multitenancy can only be effected at the company level...so my question is, can multitenancy be implemented in the way I'm describing without any code modifications? Norm __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Hoover Text
And here I thought you meant the mouse was being presidential: http://www.whitehouse.gov/history/presidents/hh31.html From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, June 08, 2007 1:13 PM To: arslist@ARSLIST.ORG Subject: Re: Hoover Text ** I didn't know that Remedy could work as a vacuum cleaner. Did you mean hover, as in mouseover? Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bowen, Marc Sent: Friday, June 08, 2007 11:05 AM To: arslist@ARSLIST.ORG Subject: Hoover Text ** Does anyone know if it is possible within ARS to show text when the mouse hoovers over a field? ARS 7.01 Solaris 5.10 Oracle 10 Thanks in advance Marc Bowen Remedy Skilled Professional [EMAIL PROTECTED] *** The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. When addressed to our clients any opinions or advice contained in this email are subject to the terms and conditions expressed in the governing KPMG client engagement letter. *** __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Remedy on a VM with hyper threaded processors
Has anyone setup Remedy 7 ITSM on a virtual machine that had hyper threaded processors? We have one test box and it's flaky. It's running on a Microsoft virtual machine and has two processors allocated, both of which are hyper threaded and it should appear to Remedy to be 4 processorts. It also has 1.5 gig of RAM allocated. That's not a lot but it's arguably enough since the server never appears to hit peak usage on RAM (only 1 user doing light development). However, we get timeouts when trying to save workflow - specifically filters. I read a document recently that explained how Remedy managed multiple processors and it said that Remedy uses the OS to manage threading - so I'm thinking perhaps the VM software is not optimized to managed the processors well. Any thoughts? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OT:Humor - 50 Fun Things to Do in an Elevator
This reminds me of a story going round the 'net a few years ago. It's credibility is doubtful but it's hilarious. Here it is, reposted (and made work friendly) from the infamous Arborior's IRC logs (which are not safe for work): Hiroe he was dressed as a big devil Hiroe like, HUGE costume Hiroe 8-foot lizard wings, giant horns on the head Hiroe at some anime con in california Hiroe they were double booked with a southern Baptist group in the same hotel Hiroe he's riding the elevator down to the con space Hiroe doors open, little old baptist woman standing there Hiroe he just says Going Down in his best evil voice -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Will Du Chene Sent: Friday, May 25, 2007 7:58 AM To: arslist@ARSLIST.ORG Subject: Re: OT:Humor - 50 Fun Things to Do in an Elevator True story: While on a tour of the Sudan Mines in Tower, Minnesota, a ride in a mining elevator is necessary to descend the 1/2 mile underground to the level where the tour begins. The elevator rocks back and forth, and the door is somewhat questionable. The elevator is also sloped back at an angle. As the packed elevator is in motion, rocking and swaying, and as the levels fly by, a certain passenger (who was in front of the rest) looked at the others who are obviously more than a bit uneasy with the ride and exclaimed loudly while jumping up and down, Wwwhhhooo Hhhooo! We are on an express elevator straight to hell - Goin' Down! One of the other passengers almost passed out, while most of others seemed to turn ghostly white... I figured that was the most that I could get away with without getting mobbed. :-) Gidd wrote: ** - Make racing car noises when anyone gets on or off. - Blow your nose and offer to show the contents of your kleenex to other passengers. - Grimace painfully while smacking your forehead and muttering: Shut up, dammit, all of you just shut UP! - Whistle the first seven notes of It's a Small World incessantly. - Sell Girl Scout cookies. - On a long ride, sway side to side at the natural frequency of the elevator. - Shave. - Crack open your briefcase or purse, and while peering inside ask: Got enough air in there? - Offer name tags to everyone getting on the elevator. Wear yours upside-down. - Stand silent and motionless in the corner, facing the wall, without getting off. - When arriving at your floor, grunt and strain to yank the doors open, then act embarrassed when they open by themselves. - Lean over to another passenger and whisper: Noogie patrol coming! - Greet everyone getting on the elevator with a warm handshake and ask them to call you Admiral. - One word: Flatulence! - On the highest floor, hold the door open and demand that it stay open until you hear the penny you dropped down the shaft go plink at the bottom. - Do Tai Chi exercises. - Stare, grinning, at another passenger for a while, and announce: I've got new socks on! - When at least 8 people have boarded, moan from the back: Oh, not now, damn motion sickness! - Give religious tracts to each passenger. - Meow occassionally. - Bet the other passengers you can fit a quarter in your nose. - Frown and mutter gotta go, gotta go then sigh and say 0ops! - Show other passengers a wound and ask if it looks infected. - Sing Mary had a little lamb while continually pushing buttons. - Holler Chocks away! whenever the elevator descends. - Walk on with a box that says human head on the side. - Stare at another passenger for a while, then announce You're one of THEM! and move to the far corner of the elevator. - If anyone brushes against you, recoil and holier Bad touch! - Leave a box between the doors. - Ask each passenger getting on if you can push the button for them. - Wear a puppet on your hand and talk to other passengers through it. - Start a sing-along. - When the elevator is silent, look around and ask is that your beeper? - Play the harmonica. - Shadow box. - Say Ding! at each floor. - Lean against the button panel. - Say wonder what all these do and push the red buttons. - Listen to the elevator walls with a stethoscope. - Draw a little square on the floor with chalk and announce to other passengers that this is your personal space. - Bring a chair along. - Take a bite of a sandwich and ask another passenger: Wanna see wha in muhmouf? - Blow spit bubbles. - Pull your gum out of your mouth in long strings. - Announce in a demonic voice: I must find a more suitable host body. - Carry a blanket and clutch it protectively. - Make explosion noises when anyone presses a button. - Wear X-Ray Specs and leer suggestively at other passengers. - Stare at your thumb and say I think it's getting larger. - Scatter powertools around your feet and scream into a radio, I'M NOT FINISHED YET! THE CABLE ONLY HAS ONE SCREW!!!
OT: Searching the AR List
I have a lot of trouble searching the ARS list from the website - am I doing something wrong? For example, I can search for a term or a phrase in this format: term (a longer phrase) ...and I frequently get few or zero results when I search on the website. However - since I've been archiving the ARS list for years now I can do a search within Outlook. Since I have the public folder indexed the search will return many more results - and sometimes return results when the ARS list search returns zero. Normally this wouldn't be a problem but I'm frequently at places where I can't access my email and only have the website to search from if I need something. William Rentfrow Principal Consultant, StrataCom Inc. [EMAIL PROTECTED] 952-432-0227 O 701-306-6157 C ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BMC ITSM vs. Tivoli?
KML = Knowledge Management Language Rumor has (had?) it the language was an early attempt at trying to create some type of artificial intelligence for making fuzzy logic decisions. I don't know what the real method to their madness was - but there certainly was a madness to their method. Still though it had some great features - like full control of transactional processing and all elements of what was going on in the system. You could literally change anything you wanted to with it. If, of course, you wanted to type it out character by character, line by line. I think the biggest project we ever did added something like 100,000 lines of code to a base product of 200,000 or so lines of code. I can still code in it if I have to - but it's like trying to remember my high school French lessons at this point. As for the reasons IBM/Tivoli dropped the EA/TSD Service Desk line of products was actually fairly simple - they quit selling it. They just started bundling it with their standard Tivoli apps and didn't sell the implementation services. Specifically they refused to compensate their sales people for the implementations for the product and they weren't charging for the product itself so there was no reason whatsoever for the sales people to do anything with it. It quickly became shelfware and nothing more. Why Peregrine paid more than $10 for it is a mystery to this day. But then again Peregrine did seem to have some accounting issues :) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Monday, May 21, 2007 8:24 PM To: arslist@ARSLIST.ORG Subject: Re: BMC ITSM vs. Tivoli? ** I think it's actual acronym stood for 'Krappy Monotonous to program in Language'I was forced to 'Learn' it to modify it for a company I previously worked for From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault Sent: Monday, May 21, 2007 7:08 PM To: arslist@ARSLIST.ORG Subject: Re: BMC ITSM vs. Tivoli? ** Scott, One of the reasons the Tivoli Service Desk was dropped by IBM is because the core programming language these applications were built in is an obscure language called KML. Just so you know, this KML language is an object oriented language, it is not the Keyhole Markup Language. I don't know what the acronym means though... Guillaume From: Scott Hammons Sent: Wed 05/16/07 8:39 PM To: arslist@ARSLIST.ORG Subject: Re: BMC ITSM vs. Tivoli? ** Emad, Thank you for the clarification. I was just passing on the information that I know at this time. It appears that IBM will be putting quite a bit of its RD effort into improving the Maximo product. IBM already has a change management utility incorporated with it's CCMDB product. By the way some of the people that have told me the benefits of the IBM product line are ex-Remedy people that went to Maximo after being let go by BMC. Personally I always thought it was a big mistake for IBM to let go of their original service product. I'm a big fan of the Remedy product line and it looks like IBM has made these moves to go head to head with Remedy. I guess time will tell if it is a good move or not. Thanks, Scott From: Action Request System discussion list(ARSList) on behalf of Emad Zaky Sent: Wed 5/16/2007 16:07 To: arslist@ARSLIST.ORG Subject: Re: BMC ITSM vs. Tivoli? ** I am sorry Scott, The Asset part in Maximo is good, since that's what Maximo was originally built for The rest of Maximo's ITSM still needs to evolve in a lot of aspects to compete with Remedy as well as other well established ITSM apps... On 5/16/07, Scott Hammons [EMAIL PROTECTED] wrote: ** Correction. IBM purchased a company called Maximo that has a service desk and asset management component. IBM also has CMDB called Change and Configuration Management Database (CCMDB). I can get info on this products out to you if you contact me off list. It appears to me that they are jumping back into the game through acquisition. From what I've heard about the product and it appears to compete well with the Remedy product suite. Hope this helps, Scott Scott Hammons Principal Tivoli Security Consultant Advanced Integrated Solutions, Inc. http://www.aisconsulting.net/ Email: [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) on behalf of William Rentfrow Sent: Wed 5/16/2007 15:03 To: arslist@ARSLIST.ORG Subject: Re: BMC ITSM vs. Tivoli? ** Tivoli ITSM = IBM Tivoli Storage Manager. This is not a ITSM type product whatsoever
Re: Authenticating via Kerberos
And yes - I know it's the AREA LDAP for authentication - I just always confuse the two :) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Geoffrey Endresen Sent: Thursday, May 17, 2007 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: Authenticating via Kerberos ** I'm interested in this one also. We have a requirement for Kerberos also. -Geoff Endresen Amazon.com On 5/16/07, William Rentfrow [EMAIL PROTECTED] wrote: ** I've never done this and I now have the need to do it - I seem to remember reading it was possible but I do not have the information in my archives. Anyway, here's the basic situation - I have a customer with: AR 7.x, Incident, Problem, and CMDB (and related apps) running on Redhat. The organization does NOT have Active Directory - they do all authentication via Kerberos. So the two questions I have are.. 1.) Does the ARDBC plugin have the capability to authenticate to Kerberos? 2.) Does anyone have a white paper/overview/etc they'd be willing to share? William Rentfrow Principal Consultant, StrataCom Inc. [EMAIL PROTECTED] 952-432-0227 O 701-306-6157 C __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Authenticating via Kerberos
I've never done this and I now have the need to do it - I seem to remember reading it was possible but I do not have the information in my archives. Anyway, here's the basic situation - I have a customer with: AR 7.x, Incident, Problem, and CMDB (and related apps) running on Redhat. The organization does NOT have Active Directory - they do all authentication via Kerberos. So the two questions I have are.. 1.) Does the ARDBC plugin have the capability to authenticate to Kerberos? 2.) Does anyone have a white paper/overview/etc they'd be willing to share? William Rentfrow Principal Consultant, StrataCom Inc. [EMAIL PROTECTED] 952-432-0227 O 701-306-6157 C ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BMC ITSM vs. Tivoli?
Tivoli ITSM = IBM Tivoli Storage Manager. This is not a ITSM type product whatsoever. Historically Tivoli used to own Tivoli Service Desk, which previous to IBM's acquisition was known as Software Artistry's product line Expert Advisor. The acquisition happened in 1997. Tivoli rebranded everything in 1998 and spun half of the product line off into a company named Coreport - Corepoint lasted 9 months. The entire product line was sold and killed off right around January of 2000. Anyone care to guess who bought it? (Rhymes with Beregrine) Tivoli does not have this type of product line any longer. Strangely I know of at least company still running the EA product line. IBM does have some CRM products but nothing extremely similar to Remedy. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, May 16, 2007 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: BMC ITSM vs. Tivoli? ** Doug, have your people look at the Forrester Wave pdf (which you can get from BMC's web site) that compares Service Desk platforms. The Tivoli suite isn't in there, but about a dozen other (including BMC) are. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anderson, Douglas W. Sent: Wednesday, May 16, 2007 8:01 AM To: arslist@ARSLIST.ORG Subject: BMC ITSM vs. Tivoli? ** Hello ARSList Wizard-folk, One of my co-workers has become enmeshed in a comparative analysis of BMC Remedy ITSM and IBM Tivoli ITSM. His group was all set to go with the ARS-version 7-based Incident, Problem, CMDB, Knowledge canned applications when someone asked, What about Tivoli? I am glad I'm not in his shoes but would like to try to help. If you have compared the BMC and Tivoli solutions and have any tales to tell, documents to share (anonymous attribution or not), or Tivoli gotchas that ought to be examined carefully, please let me know (on- or off-list). Many thanks for any insights, Doug Anderson __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Redhat 4 mid-tier install errors
We are installing the mid-tier 7.01 (patch 1) on Redhat 4 using Apache and the tomcat JSP distributed with the mid-tier. This is a standalone mid-tier server with the AR server on another box. This is a non-root install and there's not a hope of that changing, so don't ask :) During the install we get the following error: java.lang.UnsatisfiedLinkError: Can't find library arjni70 (libarjni70.so) in sun.boot.library.path or java.library.path We've checked the install script and made sure the LD_LIBRARY_PATH is set to a directory that includes all of the appropriate library files - and permissions are correct as well. Has anyone else run into this? William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: preventing a help desk ticket to be closed when task are open.
If it works for you - I think it's great!
I would probably use an error message instead of a warning to prevent the save
- but that's just my bias. Yours will save after the warning and there's
certainly a case to be made for that approach too.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Dan Caissie
Sent: Fri 7/28/2006 2:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: preventing a help desk ticket to be closed when task are open.
**
Ok this is what I did a little different.
What do you think?
Active Link: HPD:HPD-Check forAllTaskAreClosed
Form name= HPD:HelpDesk
Execute on= Modify/Menu/Row Choice
Run If= ('Status' = Resolved) AND ('colStatus' != Closed)
If Action=
Message= All task are not closed. (Warning)
Set Fields= Status = Work In Progress Closure Code = $NULL$
Dan Caissie
Remedy Administrator / Developer
United Natural Foods, Inc
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Frank Caruso
Sent: Thursday, July 27, 2006 1:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: preventing a help desk ticket to be closed when task are open.
** 1. Create a filter that does a set fields action looking for any tasks with
that HD tickets ID that are less than closed. Save the result in a temp field.
Thsi will run of the HSD ticket status is changing to Closed.
2. Create another filter that checks the Temp field and if it is not null then
pop and error message that says there are tasks still open.
On 7/27/06, William Rentfrow [EMAIL PROTECTED] wrote:
Add a field to the task that is HD Status - just copy the field right off of
the HD form.
Add 1 piece of workflow that always pushes the HD status to the tasks on modify.
Add 1 piece of workflow that generates an error (and prevents closure) if the
HD status = Resolved and the Task status Resolved.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Dan Caissie
Sent: Thu 7/27/2006 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: preventing a help desk ticket to be closed when task are open.
**
Sorry about that ITSM Help Desk
Dan Caissie
Remedy Administrator / Developer
United Natural Foods, Inc
260 Lake rd
Dayville, CT 06241
(860) 779-2800
Ext: 32380
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Frank Caruso
Sent: Thursday, July 27, 2006 1:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: preventing a help desk ticket to be closed when task are open.
** This is ITSM Help or your own help desk application?
On 7/27/06, Dan Caissie [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote:
I am trying to make it so a help desk ticket can not be closed is there are
and open child task attached to it.
I'd like to hear your take on this.
AR 6.3
SQL 2003
Windows Server 2003
Thanks,
Dan
___
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http://www.wwrug.org
--
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer
www.specificintegration.com
703-376-1249 __20060125___This posting was submitted with
HTML in it___
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--
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer
www.specificintegration.com
703-376-1249 __20060125___This posting was submitted with
HTML in it___
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Re: preventing a help desk ticket to be closed when task are open.
Add a field to the task that is HD Status - just copy the field right off of the HD form. Add 1 piece of workflow that always pushes the HD status to the tasks on modify. Add 1 piece of workflow that generates an error (and prevents closure) if the HD status = Resolved and the Task status Resolved. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 -Original Message- From: Action Request System discussion list(ARSList) on behalf of Dan Caissie Sent: Thu 7/27/2006 12:04 PM To: arslist@ARSLIST.ORG Subject: Re: preventing a help desk ticket to be closed when task are open. ** Sorry about that ITSM Help Desk Dan Caissie Remedy Administrator / Developer United Natural Foods, Inc 260 Lake rd Dayville, CT 06241 (860) 779-2800 Ext: 32380 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Thursday, July 27, 2006 1:02 PM To: arslist@ARSLIST.ORG Subject: Re: preventing a help desk ticket to be closed when task are open. ** This is ITSM Help or your own help desk application? On 7/27/06, Dan Caissie [EMAIL PROTECTED] wrote: I am trying to make it so a help desk ticket can not be closed is there are and open child task attached to it. I'd like to hear your take on this. AR 6.3 SQL 2003 Windows Server 2003 Thanks, Dan ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer www.specificintegration.com 703-376-1249 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
IE Security Setting for mid-tier
I just got a new laptop - and installed Win XP Pro and IE 6 along with it. Now the Remedy support site and other mid-tier apps do not work. I've confirmed the sites themself actually are up and working - but for some reason I'm not getting IE to work. I've messed with the IE settings quite a bit. Does anyone have the de facto this is how IE must be configured FAQ? William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
OT-RE: IE Security Setting for mid-tier
If they hadn't included the disable feature with the MS-Office assistant it would have been time for torches and pitchforks. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 -Original Message- From: Action Request System discussion list(ARSList) on behalf of Rick Cook Sent: Tue 7/25/2006 1:14 PM To: arslist@ARSLIST.ORG Subject: Re: IE Security Setting for mid-tier I actually know a person who was on the development team for the MS Office Assistant. She's a very nice lady, and was genuinely hurt when I told her how reviled it is in the IT world...which is when I found out that she worked on it...ouch. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Tuesday, July 25, 2006 11:09 AM To: arslist@ARSLIST.ORG Subject: Re: IE Security Setting for mid-tier The Windows firewall (which is pure evil) was among the first things I disabled - along with the evil MS-Office assistant. That said, I am accessing the Remedy Support site - and failing. I don't know what version of the mid-teir they are on but it looks like V6.03xx William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 -Original Message- From: Action Request System discussion list(ARSList) on behalf of Heider, Stephen Sent: Tue 7/25/2006 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: IE Security Setting for mid-tier Do you have the Windows Firewall on? I think it's on by default when you install WinXP. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Tuesday, July 25, 2006 1:57 PM To: arslist@ARSLIST.ORG Subject: IE Security Setting for mid-tier I just got a new laptop - and installed Win XP Pro and IE 6 along with it. Now the Remedy support site and other mid-tier apps do not work. I've confirmed the sites themself actually are up and working - but for some reason I'm not getting IE to work. I've messed with the IE settings quite a bit. Does anyone have the de facto this is how IE must be configured FAQ? William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Send event woes...
I'm using a simple event to send a message from a child window to a parent window. The event is done after a Save button is pushed on the child window. When the event is received by the parent window all that happens is a guide is called. In this guide there are 8 active links that do ONLY 3 direct sql calls and a few set fields on the parent window. There are NO push fields at all. For some reason when the event is received by the parent window it saves the current record in the parent window. I can see all of the workflow, etc, firing in logs - but there is NO triggering event logged that shows WHY it saved the record. And I REALLY do not want it to save the record in the parent window. I have double checked all workflow to insure there is no embedded RUN PROCESS PERFORM-ACTION-APPLY and that sort of thing. There is literally no workflow that initiates the record save. No push fields, no run process, no other events, nothing. I confirmed this by turning off the event send from the child window. The parent record does not save. I also added a button on the parent window that calls the same active link guide as the event. In that instance all of the same steps are being taken EXCEPT an event is not sent. It only saves the record when it receives this event. I'm baffled. It makes absolutely no sense to me. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Send event woes...
Possibly ? I'll have to look. Shouldn't that just send values to the parent form though? And not the DB? William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 -Original Message- From: Action Request System discussion list(ARSList) on behalf of Kaiser Norm E CIV USAF 96 CG/SCWOE Sent: Wed 7/12/2006 3:24 PM To: arslist@ARSLIST.ORG Subject: Re: Send event woes... ** You wouldn't happen to have a stray COMMIT CHANGES in the mix somewhere, would you? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Wednesday, July 12, 2006 3:07 PM To: arslist@ARSLIST.ORG Subject: Send event woes... I'm using a simple event to send a message from a child window to a parent window. The event is done after a Save button is pushed on the child window. When the event is received by the parent window all that happens is a guide is called. In this guide there are 8 active links that do ONLY 3 direct sql calls and a few set fields on the parent window. There are NO push fields at all. For some reason when the event is received by the parent window it saves the current record in the parent window. I can see all of the workflow, etc, firing in logs - but there is NO triggering event logged that shows WHY it saved the record. And I REALLY do not want it to save the record in the parent window. I have double checked all workflow to insure there is no embedded RUN PROCESS PERFORM-ACTION-APPLY and that sort of thing. There is literally no workflow that initiates the record save. No push fields, no run process, no other events, nothing. I confirmed this by turning off the event send from the child window. The parent record does not save. I also added a button on the parent window that calls the same active link guide as the event. In that instance all of the same steps are being taken EXCEPT an event is not sent. It only saves the record when it receives this event. I'm baffled. It makes absolutely no sense to me. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Send event woes...
I just tested this and Commit Changes does not actually save to the database. All it does is pass the On Close field mappings originally specified in the open window action back to the parent form. If it always saved to the DB the action wouldn't be available in Display only forms, etc. However, you DID help me track down another embedded run process PERFORM-ACTION-APPLY that was buried in the code - and THAT was causing the problem. :) It turns out my bypass before did bypass this one extra step, making it appear tied to the EVENT send. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 -Original Message- From: Action Request System discussion list(ARSList) on behalf of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Wed 7/12/2006 3:43 PM To: arslist@ARSLIST.ORG Subject: Re: Send event woes... ** William: A commit changes action will ALWAYS save to the database unless there is an error (pattern mis-match, value not within specified allowed values, etc.) I suspect there is a Commit Changes action somewhere that is fired off on the parent form. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Wednesday, July 12, 2006 1:35 PM To: arslist@ARSLIST.ORG Subject: Re: Send event woes... Possibly ? I'll have to look. Shouldn't that just send values to the parent form though? And not the DB? William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 -Original Message- From: Action Request System discussion list(ARSList) on behalf of Kaiser Norm E CIV USAF 96 CG/SCWOE Sent: Wed 7/12/2006 3:24 PM To: arslist@ARSLIST.ORG Subject: Re: Send event woes... ** You wouldn't happen to have a stray COMMIT CHANGES in the mix somewhere, would you? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Wednesday, July 12, 2006 3:07 PM To: arslist@ARSLIST.ORG Subject: Send event woes... I'm using a simple event to send a message from a child window to a parent window. The event is done after a Save button is pushed on the child window. When the event is received by the parent window all that happens is a guide is called. In this guide there are 8 active links that do ONLY 3 direct sql calls and a few set fields on the parent window. There are NO push fields at all. For some reason when the event is received by the parent window it saves the current record in the parent window. I can see all of the workflow, etc, firing in logs - but there is NO triggering event logged that shows WHY it saved the record. And I REALLY do not want it to save the record in the parent window. I have double checked all workflow to insure there is no embedded RUN PROCESS PERFORM-ACTION-APPLY and that sort of thing. There is literally no workflow that initiates the record save. No push fields, no run process, no other events, nothing. I confirmed this by turning off the event send from the child window. The parent record does not save. I also added a button on the parent window that calls the same active link guide as the event. In that instance all of the same steps are being taken EXCEPT an event is not sent. It only saves the record when it receives this event. I'm baffled. It makes absolutely no sense to me. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Urgent incoming email engine issue
This is AR Server/Email engine patch 16. When using an incoming email submit template the documentation (and Remedy tech support) specify that any field with multiple lines must be included in [$$ $$]. For example, a Worklog in a properly formatted incoming email might be: Schema: HPD_Test Server: MyARServer Login: Demo Password: Action: Submit Format: Short !Status!: Work In Progress !WorkLog!: [$$ This has multiple lines $$] In the current version any emails we recieve with the [$$ $$] pairs do not work. The parser completely cuts this section out of the entry that goes into the AR System Email Messages form. If we do not put in the [$$ $$] pairs then the entry does end up in the AR System Email Messages form but does not process correctly into the submit action because these are needed. Is the documentation wrong? Or the formatting? Any help would be appreciated. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
