Import CSV on DB level in Remedy ARS 7.5
Hi, Would like to know if you do have any DB import script that I can import a 500K rows of data to the Remedy DB (T and H table) on a DB level. Thanks for the reply guys!!! :) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Import CSV on DB level in Remedy ARS 7.5
Hi, I would recommend API-based tools such as the Data Import tool. Or if you need more flexibility write your own tool. Or maybe buy the scripting tool from Ben Cherneys @ http://www.softwaretoolhouse.com. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi, Would like to know if you do have any DB import script that I can import a 500K rows of data to the Remedy DB (T and H table) on a DB level. Thanks for the reply guys!!! :) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Import CSV on DB level in Remedy ARS 7.5
You could use AI to do this. If this is a custom form and you don’t need the status history you could turn this off which would remove the H table making the import a little easier. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wesley Reyes Sent: 03 July 2014 08:58 To: arslist@ARSLIST.ORG Subject: Import CSV on DB level in Remedy ARS 7.5 ** Hi, Would like to know if you do have any DB import script that I can import a 500K rows of data to the Remedy DB (T and H table) on a DB level. Thanks for the reply guys!!! :) _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Import CSV on DB level in Remedy ARS 7.5
Hi Missy, Thanks for the help. We are currently using the DataImport tool already and it is still a bit slow. Hi Peter, Thanks for the help. How can I turn-off the H table? Is it in the parameters or in the properties of the form? Thanks, Wesley On Thursday, 3 July 2014, 17:00, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: ** You could use AI to do this. If this is a custom form and you don’t need the status history you could turn this off which would remove the H table making the import a little easier. From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wesley Reyes Sent: 03 July 2014 08:58 To: arslist@ARSLIST.ORG Subject: Import CSV on DB level in Remedy ARS 7.5 ** Hi, Would like to know if you do have any DB import script that I can import a 500K rows of data to the Remedy DB (T and H table) on a DB level. Thanks for the reply guys!!! :) _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Import CSV on DB level in Remedy ARS 7.5
Hi Wesley, Yes, in ARS 8.1 it’s in the Basic area of the Definitions tab of the form – Disable Status History In earlier versions I think you’ll find it in the form properties Cheers Peter From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wesley Reyes Sent: 03 July 2014 10:24 To: arslist@ARSLIST.ORG Subject: Re: Import CSV on DB level in Remedy ARS 7.5 ** Hi Missy, Thanks for the help. We are currently using the DataImport tool already and it is still a bit slow. Hi Peter, Thanks for the help. How can I turn-off the H table? Is it in the parameters or in the properties of the form? Thanks, Wesley On Thursday, 3 July 2014, 17:00, Peter Romain p.romain.arsl...@parsolutions.co.uk mailto:p.romain.arsl...@parsolutions.co.uk wrote: ** You could use AI to do this. If this is a custom form and you don’t need the status history you could turn this off which would remove the H table making the import a little easier. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wesley Reyes Sent: 03 July 2014 08:58 To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Import CSV on DB level in Remedy ARS 7.5 ** Hi, Would like to know if you do have any DB import script that I can import a 500K rows of data to the Remedy DB (T and H table) on a DB level. Thanks for the reply guys!!! :) _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Import CSV on DB level in Remedy ARS 7.5
Thanks Misi, Meta-Update will handle 500k files no problem. It has a “light footprint” not requiring any changes to the Remedy server’s forms or workflow and can completely eliminate the need for staging forms and workflow for imports. A simple file import can usually be scripted in under an hour. Meta-Update includes a single stepping debugger and robust facilities for every data type in Remedy (attachments, currency, diary fields, even status history fields) and can be used to automate any data operation through the API. As an import tool it can handle poorly quoted CSVs, CSVs with values containing embedded quotes or line feeds, and it can also update multiple records from each CSV row or different forms for each row. It is replete with auditing and logging facilities. Trial licenses are free and come with our Live Install service which usually results in your first business problem being solved. New: We have an ITSM Archiving package – that handles a root request as a single tree of data and will include your own tables and multi-tenant rules. We also have a data migration package that will migrate from 7.0.3 to 8.1 including changing Change to Releases, fixing the CMDB, merging and renaming product and operational catalogues, support groups, even operating companies. For more information visit us at www.softwaretoolhouse.com Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email:mailto:Ben.Chernys_AT_softwaretoolhouse.com Ben.Chernys_AT_softwaretoolhouse.com Web: http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com We are a BMC Technology Alliance Partner Check out Software Tool House's free Diary Editor and our Freebies Section for ITSM Forms and Fields spreadsheet. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. Meta-Archive does ITSM Archiving your way: with your forms and your multi-tenant rules, treating each root request as the tree of data and forms that it is it is. Pre ITSM 7.6.04? Clarify? Roll your own? No problem! You can keep your valuable data! http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: July-03-14 10:45 To: arslist@ARSLIST.ORG Subject: Re: Import CSV on DB level in Remedy ARS 7.5 Hi, I would recommend API-based tools such as the Data Import tool. Or if you need more flexibility write your own tool. Or maybe buy the scripting tool from Ben Cherneys @ http://www.softwaretoolhouse.com http://www.softwaretoolhouse.com. Best Regards - Misi, RRR AB, http://www.rrr.se http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se http://rrr.se. Hi, Would like to know if you do have any DB import script that I can import a 500K rows of data to the Remedy DB (T and H table) on a DB level. Thanks for the reply guys!!! :) __ _ UNSUBSCRIBE or access ARSlist Archives at http://www.arslist.org www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at http://www.arslist.org www.arslist.org Where the Answers Are, and have been for 20 years - No virus found in this message. Checked by AVG - http://www.avg.com www.avg.com Version: 2013.0.3485 / Virus Database: 3955/7787 - Release Date: 07/03/14 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Re: Import CSV on DB level in Remedy ARS 7.5
Hi Peter, Thanks. I will check on that. Can I just use a straight data import from oracle to insert on the T Table once the status History is disabled? Sent from Samsung Mobile div Original message /divdivFrom: Peter Romain p.romain.arsl...@parsolutions.co.uk /divdivDate:03/07/2014 18:06 (GMT+08:00) /divdivTo: arslist@ARSLIST.ORG /divdivSubject: Re: Import CSV on DB level in Remedy ARS 7.5 /divdiv /div** Hi Wesley, Yes, in ARS 8.1 it’s in the Basic area of the Definitions tab of the form – Disable Status History In earlier versions I think you’ll find it in the form properties Cheers Peter From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wesley Reyes Sent: 03 July 2014 10:24 To: arslist@ARSLIST.ORG Subject: Re: Import CSV on DB level in Remedy ARS 7.5 ** Hi Missy, Thanks for the help. We are currently using the DataImport tool already and it is still a bit slow. Hi Peter, Thanks for the help. How can I turn-off the H table? Is it in the parameters or in the properties of the form? Thanks, Wesley On Thursday, 3 July 2014, 17:00, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: ** You could use AI to do this. If this is a custom form and you don’t need the status history you could turn this off which would remove the H table making the import a little easier. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wesley Reyes Sent: 03 July 2014 08:58 To: arslist@ARSLIST.ORG Subject: Import CSV on DB level in Remedy ARS 7.5 ** Hi, Would like to know if you do have any DB import script that I can import a 500K rows of data to the Remedy DB (T and H table) on a DB level. Thanks for the reply guys!!! :) _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Import CSV on DB level in Remedy ARS 7.5
Yes, but on each record you will need to set the Request ID (Field 1) to a unique number (padded up to 15 characters if you need to sort on this field) and also set the other core fields. If real data isn’t needed in the core fields you could set them to dummy values. If your source database is accessible to the Remedy database then you could use a view form to access the data directly rather than import it. You’d still need to identify a unique key though. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wesley Reyes Sent: 03 July 2014 12:29 To: arslist@ARSLIST.ORG Subject: Re: Import CSV on DB level in Remedy ARS 7.5 ** Hi Peter, Thanks. I will check on that. Can I just use a straight data import from oracle to insert on the T Table once the status History is disabled? Sent from Samsung Mobile Original message From: Peter Romain Date:03/07/2014 18:06 (GMT+08:00) To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: Import CSV on DB level in Remedy ARS 7.5 ** Hi Wesley, Yes, in ARS 8.1 it’s in the Basic area of the Definitions tab of the form – Disable Status History In earlier versions I think you’ll find it in the form properties Cheers Peter From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wesley Reyes Sent: 03 July 2014 10:24 To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: Import CSV on DB level in Remedy ARS 7.5 ** Hi Missy, Thanks for the help. We are currently using the DataImport tool already and it is still a bit slow. Hi Peter, Thanks for the help. How can I turn-off the H table? Is it in the parameters or in the properties of the form? Thanks, Wesley On Thursday, 3 July 2014, 17:00, Peter Romain p.romain.arsl...@parsolutions.co.uk mailto:p.romain.arsl...@parsolutions.co.uk wrote: ** You could use AI to do this. If this is a custom form and you don’t need the status history you could turn this off which would remove the H table making the import a little easier. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wesley Reyes Sent: 03 July 2014 08:58 To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Import CSV on DB level in Remedy ARS 7.5 ** Hi, Would like to know if you do have any DB import script that I can import a 500K rows of data to the Remedy DB (T and H table) on a DB level. Thanks for the reply guys!!! :) _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Import CSV on DB level in Remedy ARS 7.5
** Hi Ben,Thanks for the reply. But unfortunately buying a tool is currently not an option for us. Thanks againSent from Samsung Mobile Original message From: Ben Chernys <ben.cher...@softwaretoolhouse.com> Date:03/07/2014 19:04 (GMT+08:00) To: arslist@ARSLIST.ORG Subject: Re: Import CSV on DB level in Remedy ARS 7.5 ** Thanks Misi,Meta-Update will handle 500k files no problem. It has a “light footprint” not requiring any changes to the Remedy server’s forms or workflow and can completely eliminate the need for staging forms and workflow for imports.A simple file import can usually be scripted in under an hour. Meta-Update includes a single stepping debugger and robust facilities for every data type in Remedy (attachments, currency, diary fields, even status history fields) and can be used to automate any data operation through the API.As an import tool it can handle poorly quoted CSVs, CSVs with values containing embedded quotes or line feeds, and it can also update multiple records from each CSV row or different forms for each row.It is replete with auditing and logging facilities. Trial licenses are free and come with our Live Install service which usually results in your first business problem being solved.New: We have an ITSM Archiving package – that handles a root request as a single tree of data and will include your own tables and multi-tenant rules. We also have a data migration package that will migrate from 7.0.3 to 8.1 including changing Change to Releases, fixing the CMDB, merging and renaming product and operational catalogues, support groups, even operating companies.For more information visit us at www.softwaretoolhouse.comBen ChernysSenior Software Architect Canada / DeutschlandMobile: +49 171 380 2329 GMT + 1 + [ DST ]Email: Ben.Chernys_AT_softwaretoolhouse.comWeb: www.softwaretoolhouse.comWe are a BMC Technology Alliance PartnerCheck out Software Tool House's free Diary Editor and our Freebies Section for ITSM Forms and Fields spreadsheet.Meta-Update, our premium ARS Data tool, lets youautomate your imports, migrations,in no time at all, without programming, without staging forms, without merge workflow.Meta-Archive does ITSM Archiving your way: with your forms and your multi-tenant rules, treating each root request as the tree of data and forms that it is it is.Pre ITSM 7.6.04? Clarify? Roll your own? No problem!You can keep your valuable data!http://www.softwaretoolhouse.com/ -Original Message-From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi MladoniczkySent: July-03-14 10:45To: arslist@ARSLIST.ORGSubject: Re: Import CSV on DB level in Remedy ARS 7.5Hi,I would recommend API-based tools such as the Data Import tool.Or if you need more flexibility write your own tool.Or maybe buy the scripting tool from Ben Cherneys @ http://www.softwaretoolhouse.com. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):* RRR|License - Not enough Remedy licenses? Save money by optimizing.* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.Find these products, and many free tools and utilities, at http://rrr.se. Hi, Would like to know if you do have any DB import script that I can import a 500K rows of data to the Remedy DB (T and H table) on a DB level. Thanks for the reply guys!!! :) __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"___UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"-No virus found in this message.Checked by AVG - www.avg.comVersion: 2013.0.3485 / Virus Database: 3955/7787 - Release Date: 07/03/14 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_
Re: Import CSV on DB level in Remedy ARS 7.5
Hi Peter, Thanks. Our source actually is not from another DB but from a csv file. That is why we are looking for a way to import the csv file without using the dataimport tool as it takes us sometime to load the data inside the DB. Thanks again :) Sent from Samsung Mobile div Original message /divdivFrom: Peter Romain p.romain.arsl...@parsolutions.co.uk /divdivDate:03/07/2014 19:58 (GMT+08:00) /divdivTo: arslist@ARSLIST.ORG /divdivSubject: Re: Import CSV on DB level in Remedy ARS 7.5 /divdiv /div** Yes, but on each record you will need to set the Request ID (Field 1) to a unique number (padded up to 15 characters if you need to sort on this field) and also set the other core fields. If real data isn’t needed in the core fields you could set them to dummy values. If your source database is accessible to the Remedy database then you could use a view form to access the data directly rather than import it. You’d still need to identify a unique key though. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wesley Reyes Sent: 03 July 2014 12:29 To: arslist@ARSLIST.ORG Subject: Re: Import CSV on DB level in Remedy ARS 7.5 ** Hi Peter, Thanks. I will check on that. Can I just use a straight data import from oracle to insert on the T Table once the status History is disabled? Sent from Samsung Mobile Original message From: Peter Romain Date:03/07/2014 18:06 (GMT+08:00) To: arslist@ARSLIST.ORG Subject: Re: Import CSV on DB level in Remedy ARS 7.5 ** Hi Wesley, Yes, in ARS 8.1 it’s in the Basic area of the Definitions tab of the form – Disable Status History In earlier versions I think you’ll find it in the form properties Cheers Peter From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wesley Reyes Sent: 03 July 2014 10:24 To: arslist@ARSLIST.ORG Subject: Re: Import CSV on DB level in Remedy ARS 7.5 ** Hi Missy, Thanks for the help. We are currently using the DataImport tool already and it is still a bit slow. Hi Peter, Thanks for the help. How can I turn-off the H table? Is it in the parameters or in the properties of the form? Thanks, Wesley On Thursday, 3 July 2014, 17:00, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: ** You could use AI to do this. If this is a custom form and you don’t need the status history you could turn this off which would remove the H table making the import a little easier. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wesley Reyes Sent: 03 July 2014 08:58 To: arslist@ARSLIST.ORG Subject: Import CSV on DB level in Remedy ARS 7.5 ** Hi, Would like to know if you do have any DB import script that I can import a 500K rows of data to the Remedy DB (T and H table) on a DB level. Thanks for the reply guys!!! :) _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Import CSV on DB level in Remedy ARS 7.5
Hi, Why not import it into a table you create yourself. Then you create a View Form to access the data from the system. This way you can control things much better, and it is also supported. Best Regards - Misi, RRR AB, http://rrr.se Yes, but on each record you will need to set the Request ID (Field 1) to a unique number (padded up to 15 characters if you need to sort on this field) and also set the other core fields. If real data isn’t needed in the core fields you could set them to dummy values. If your source database is accessible to the Remedy database then you could use a view form to access the data directly rather than import it. You’d still need to identify a unique key though. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wesley Reyes Sent: 03 July 2014 12:29 To: arslist@ARSLIST.ORG Subject: Re: Import CSV on DB level in Remedy ARS 7.5 ** Hi Peter, Thanks. I will check on that. Can I just use a straight data import from oracle to insert on the T Table once the status History is disabled? Sent from Samsung Mobile Original message From: Peter Romain Date:03/07/2014 18:06 (GMT+08:00) To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: Import CSV on DB level in Remedy ARS 7.5 ** Hi Wesley, Yes, in ARS 8.1 it’s in the Basic area of the Definitions tab of the form – Disable Status History In earlier versions I think you’ll find it in the form properties Cheers Peter From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wesley Reyes Sent: 03 July 2014 10:24 To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: Import CSV on DB level in Remedy ARS 7.5 ** Hi Missy, Thanks for the help. We are currently using the DataImport tool already and it is still a bit slow. Hi Peter, Thanks for the help. How can I turn-off the H table? Is it in the parameters or in the properties of the form? Thanks, Wesley On Thursday, 3 July 2014, 17:00, Peter Romain p.romain.arsl...@parsolutions.co.uk mailto:p.romain.arsl...@parsolutions.co.uk wrote: ** You could use AI to do this. If this is a custom form and you don’t need the status history you could turn this off which would remove the H table making the import a little easier. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wesley Reyes Sent: 03 July 2014 08:58 To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Import CSV on DB level in Remedy ARS 7.5 ** Hi, Would like to know if you do have any DB import script that I can import a 500K rows of data to the Remedy DB (T and H table) on a DB level. Thanks for the reply guys!!! :) _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
DataImport Documents for ARS 7.5
Hi Guys, Would like to ask if you have any documents for ARS 7.5 regarding the commands and parameters for DataImport tools. Thanks and Regards, Wesley ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Unable to log into ARS 7.5
Do you see other armonitor child processes started in your task manager like arplugin,dispatcher etc. do you see arserver.exe dies during startup by looking at armonitor.log, do you see arserver.exe process memory is task manager is growing and suddenly crashes. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajiv Nakkana Sent: Wednesday, March 05, 2014 11:05 AM To: arslist@ARSLIST.ORG Subject: Unable to log into ARS 7.5 Hi Everyone, We have performed Development Environment Refresh and from that moment we are unable to log into User Tool, Developer Studio or Midtier. ARS version is 7.5.007 ITSM: 7.6.03 Please find the attached ar.cfg and arerror log. Please let me know how to Proceed further, as we are going nowhere right now. Thanks, Rajiv N ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Unable to log into ARS 7.5 - Resolved
Hi Everyone, Thanks for the response, we have identified the issue and resolved it. The issue was with the AR System Current License Usage form. It had 17 million records in it and was causing arserverd to hit a max memory usage. Regards, Rajiv N ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Unable to log into ARS 7.5
Hi Everyone, We have performed Development Environment Refresh and from that moment we are unable to log into User Tool, Developer Studio or Midtier. ARS version is 7.5.007 ITSM: 7.6.03 Please find the attached ar.cfg and arerror log. Please let me know how to Proceed further, as we are going nowhere right now. Thanks, Rajiv N ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ar.cfg Description: Binary data arerror.log Description: Binary data
Re: Unable to log into ARS 7.5
The last error reported after about 20 minutes after the last successful operation is: Tue Mar 04 23:59:29 2014 Distrib : AR System Server is not currently available -- will retry connection (ARDSWARN 3004) Looks like your AR System Server has terminated. This could be because of many reasons. But because I see a invalid login to the Oracle database error earlier on in your log file yesterday, I suspect someone or something is changing the ARSystem database password from outside the AR System administration console that could be causing this. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajiv Nakkana Sent: Wednesday, March 05, 2014 12:35 AM To: arslist@ARSLIST.ORG Subject: Unable to log into ARS 7.5 Hi Everyone, We have performed Development Environment Refresh and from that moment we are unable to log into User Tool, Developer Studio or Midtier. ARS version is 7.5.007 ITSM: 7.6.03 Please find the attached ar.cfg and arerror log. Please let me know how to Proceed further, as we are going nowhere right now. Thanks, Rajiv N ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Developer Studio 7.5 and ARS 7.5
Good morning, I am trying to use Developer Studio 8.1 against my 7.5 AR System on a Windows box with an Oracle 11g database. I can login and open items but when I make changes “Save” is never enabled. What's up with this? Rebecca -- Rebecca Boyd Application Administrator Wake Forest University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Developer Studio 8.1 and ARS 7.5
Oops - my subject line wasn't right...sigh... On Tue, Dec 3, 2013 at 8:21 AM, Boyd, Rebecca boy...@wfu.edu wrote: Good morning, I am trying to use Developer Studio 8.1 against my 7.5 AR System on a Windows box with an Oracle 11g database. I can login and open items but when I make changes “Save” is never enabled. What's up with this? Rebecca -- Rebecca Boyd Application Administrator Wake Forest University -- Rebecca Boyd Application Administrator Wake Forest University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Developer Studio 8.1 and ARS 7.5
Rebecca, you are probably in Best Practice Mode which means you need to create an Overlay of the item prior to editing it. On Tue, Dec 3, 2013 at 8:35 AM, Boyd, Rebecca boy...@wfu.edu wrote: ** Oops - my subject line wasn't right...sigh... On Tue, Dec 3, 2013 at 8:21 AM, Boyd, Rebecca boy...@wfu.edu wrote: Good morning, I am trying to use Developer Studio 8.1 against my 7.5 AR System on a Windows box with an Oracle 11g database. I can login and open items but when I make changes “Save” is never enabled. What's up with this? Rebecca -- Rebecca Boyd Application Administrator Wake Forest University -- Rebecca Boyd Application Administrator Wake Forest University _ARSlist: Where the Answers Are and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Developer Studio 8.1 and ARS 7.5
Are you in bar development mode? This will be required to modify code on a non overlay aware server On Dec 3, 2013 6:35 AM, Boyd, Rebecca boy...@wfu.edu wrote: ** Oops - my subject line wasn't right...sigh... On Tue, Dec 3, 2013 at 8:21 AM, Boyd, Rebecca boy...@wfu.edu wrote: Good morning, I am trying to use Developer Studio 8.1 against my 7.5 AR System on a Windows box with an Oracle 11g database. I can login and open items but when I make changes “Save” is never enabled. What's up with this? Rebecca -- Rebecca Boyd Application Administrator Wake Forest University -- Rebecca Boyd Application Administrator Wake Forest University _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Developer Studio 8.1 and ARS 7.5
Oh yeah...think I'll go get another cup of coffee before I do anything else. Thanks guys! On Tue, Dec 3, 2013 at 9:00 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Are you in bar development mode? This will be required to modify code on a non overlay aware server On Dec 3, 2013 6:35 AM, Boyd, Rebecca boy...@wfu.edu wrote: ** Oops - my subject line wasn't right...sigh... On Tue, Dec 3, 2013 at 8:21 AM, Boyd, Rebecca boy...@wfu.edu wrote: Good morning, I am trying to use Developer Studio 8.1 against my 7.5 AR System on a Windows box with an Oracle 11g database. I can login and open items but when I make changes “Save” is never enabled. What's up with this? Rebecca -- Rebecca Boyd Application Administrator Wake Forest University -- Rebecca Boyd Application Administrator Wake Forest University _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Rebecca Boyd Application Administrator Wake Forest University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Developer Studio 8.1 and ARS 7.5
Bar development mode is where I do my best work though. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, December 03, 2013 8:00 AM To: arslist@ARSLIST.ORG Subject: Re: Developer Studio 8.1 and ARS 7.5 ** Are you in bar development mode? This will be required to modify code on a non overlay aware server On Dec 3, 2013 6:35 AM, Boyd, Rebecca boy...@wfu.edumailto:boy...@wfu.edu wrote: ** Oops - my subject line wasn't right...sigh... On Tue, Dec 3, 2013 at 8:21 AM, Boyd, Rebecca boy...@wfu.edumailto:boy...@wfu.edu wrote: Good morning, I am trying to use Developer Studio 8.1 against my 7.5 AR System on a Windows box with an Oracle 11g database. I can login and open items but when I make changes Save is never enabled. What's up with this? Rebecca -- Rebecca Boyd Application Administrator Wake Forest University -- Rebecca Boyd Application Administrator Wake Forest University _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Developer Studio 8.1 and ARS 7.5
Best practice - use the same version Dev Studio tool as your ARS server version. On Tue, Dec 3, 2013 at 8:15 AM, Tommy Morris tommy.mor...@radioshack.comwrote: ** Bar development mode is where I do my best work though. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Tuesday, December 03, 2013 8:00 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Developer Studio 8.1 and ARS 7.5 ** Are you in bar development mode? This will be required to modify code on a non overlay aware server On Dec 3, 2013 6:35 AM, Boyd, Rebecca boy...@wfu.edu wrote: ** Oops - my subject line wasn't right...sigh... On Tue, Dec 3, 2013 at 8:21 AM, Boyd, Rebecca boy...@wfu.edu wrote: Good morning, I am trying to use Developer Studio 8.1 against my 7.5 AR System on a Windows box with an Oracle 11g database. I can login and open items but when I make changes “Save” is never enabled. What's up with this? Rebecca -- Rebecca Boyd Application Administrator Wake Forest University -- Rebecca Boyd Application Administrator Wake Forest University _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Developer Studio 8.1 and ARS 7.5
Here here! On Tue, Dec 3, 2013 at 6:15 AM, Tommy Morris tommy.mor...@radioshack.comwrote: ** Bar development mode is where I do my best work though. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Tuesday, December 03, 2013 8:00 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Developer Studio 8.1 and ARS 7.5 ** Are you in bar development mode? This will be required to modify code on a non overlay aware server On Dec 3, 2013 6:35 AM, Boyd, Rebecca boy...@wfu.edu wrote: ** Oops - my subject line wasn't right...sigh... On Tue, Dec 3, 2013 at 8:21 AM, Boyd, Rebecca boy...@wfu.edu wrote: Good morning, I am trying to use Developer Studio 8.1 against my 7.5 AR System on a Windows box with an Oracle 11g database. I can login and open items but when I make changes “Save” is never enabled. What's up with this? Rebecca -- Rebecca Boyd Application Administrator Wake Forest University -- Rebecca Boyd Application Administrator Wake Forest University _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Developer Studio 8.1 and ARS 7.5
But some of us like to live on the wild side :) On Tue, Dec 3, 2013 at 7:08 AM, Susan Palmer suzanpal...@gmail.com wrote: ** Best practice - use the same version Dev Studio tool as your ARS server version. On Tue, Dec 3, 2013 at 8:15 AM, Tommy Morris tommy.mor...@radioshack.comwrote: ** Bar development mode is where I do my best work though. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Tuesday, December 03, 2013 8:00 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Developer Studio 8.1 and ARS 7.5 ** Are you in bar development mode? This will be required to modify code on a non overlay aware server On Dec 3, 2013 6:35 AM, Boyd, Rebecca boy...@wfu.edu wrote: ** Oops - my subject line wasn't right...sigh... On Tue, Dec 3, 2013 at 8:21 AM, Boyd, Rebecca boy...@wfu.edu wrote: Good morning, I am trying to use Developer Studio 8.1 against my 7.5 AR System on a Windows box with an Oracle 11g database. I can login and open items but when I make changes “Save” is never enabled. What's up with this? Rebecca -- Rebecca Boyd Application Administrator Wake Forest University -- Rebecca Boyd Application Administrator Wake Forest University _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARS 7.5 patch 008 download (was RE: Approval Engine Issues)
The current vision within BMC is to utilize the EPD for any new patches moving forward. It is still being decided whether to retain the Heritage site for legacy purposes. So yes, to be assured of finding the latest patches, one should go to the EPD at this time. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Larry Barnes Sent: Wednesday, February 22, 2012 10:23 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 patch 008 download (was RE: Approval Engine Issues) Is this the only way to get to these patches now? If so, why is the other link,Product Patches, still visible on the web site? http://www.bmc.com/available/patch-download.html Seems very confusing. Larry B. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Wednesday, February 22, 2012 9:10 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 patch 008 download (was RE: Approval Engine Issues) It's available on the EPD site, under the Product Patches tab. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Wednesday, February 22, 2012 8:54 AM To: arslist@ARSLIST.ORG Subject: ARS 7.5 patch 008 download (was RE: Approval Engine Issues) If someone at BMC could take a look at this, please - ARS 7.5 patch 008 download's been unavailable for over a month now, as far as I can tell - it gives a 550 /smbu_patches//ars/7.5/patch008: No such file or directory error. (I mentioned this to a BMC support tech in January, who offered to assist me in getting the software, though he saw the same download issue on the web site. But it would be nice to know that others are using patch 008. And I also emailed bmcsupp...@bmc.com about it.) David Durling University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Larry Barnes Sent: Wednesday, February 22, 2012 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: Approval Engine Issues First I want to thank all those who sent me their suggestions for a fix. BMC did get back to me on 2/21 informing me the problem I'm having with ARServer is a known bug and it can be fixed with a hot patch 008. This amounts to installing a new arapprove.dll file. There's only one problem, I can't find this patch on the BMC web site; go figure. If you go to there ftp site the last patch you see is 007. I've sent BMC an update explaining I can't find this patch and I await their reply. Thanks again for the help, Larry B. --- David Durling durl...@uga.edu Enterprise IT Services 706-542-0223 University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ARS 7.5 patch 008 download (was RE: Approval Engine Issues)
If someone at BMC could take a look at this, please - ARS 7.5 patch 008 download's been unavailable for over a month now, as far as I can tell - it gives a 550 /smbu_patches//ars/7.5/patch008: No such file or directory error. (I mentioned this to a BMC support tech in January, who offered to assist me in getting the software, though he saw the same download issue on the web site. But it would be nice to know that others are using patch 008. And I also emailed bmcsupp...@bmc.com about it.) David Durling University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Larry Barnes Sent: Wednesday, February 22, 2012 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: Approval Engine Issues First I want to thank all those who sent me their suggestions for a fix. BMC did get back to me on 2/21 informing me the problem I'm having with ARServer is a known bug and it can be fixed with a hot patch 008. This amounts to installing a new arapprove.dll file. There's only one problem, I can't find this patch on the BMC web site; go figure. If you go to there ftp site the last patch you see is 007. I've sent BMC an update explaining I can't find this patch and I await their reply. Thanks again for the help, Larry B. --- David Durling durl...@uga.edu Enterprise IT Services 706-542-0223 University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARS 7.5 patch 008 download (was RE: Approval Engine Issues)
It's available on the EPD site, under the Product Patches tab. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Wednesday, February 22, 2012 8:54 AM To: arslist@ARSLIST.ORG Subject: ARS 7.5 patch 008 download (was RE: Approval Engine Issues) If someone at BMC could take a look at this, please - ARS 7.5 patch 008 download's been unavailable for over a month now, as far as I can tell - it gives a 550 /smbu_patches//ars/7.5/patch008: No such file or directory error. (I mentioned this to a BMC support tech in January, who offered to assist me in getting the software, though he saw the same download issue on the web site. But it would be nice to know that others are using patch 008. And I also emailed bmcsupp...@bmc.com about it.) David Durling University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Larry Barnes Sent: Wednesday, February 22, 2012 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: Approval Engine Issues First I want to thank all those who sent me their suggestions for a fix. BMC did get back to me on 2/21 informing me the problem I'm having with ARServer is a known bug and it can be fixed with a hot patch 008. This amounts to installing a new arapprove.dll file. There's only one problem, I can't find this patch on the BMC web site; go figure. If you go to there ftp site the last patch you see is 007. I've sent BMC an update explaining I can't find this patch and I await their reply. Thanks again for the help, Larry B. --- David Durling durl...@uga.edu Enterprise IT Services 706-542-0223 University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARS 7.5 patch 008 download (was RE: Approval Engine Issues)
Okay, thanks, it does work there. Where I was navigating that has the issue is the Product Patches section, Remedy Heritage Products Patch Download link. David -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Wednesday, February 22, 2012 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 patch 008 download (was RE: Approval Engine Issues) It's available on the EPD site, under the Product Patches tab. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Wednesday, February 22, 2012 8:54 AM To: arslist@ARSLIST.ORG Subject: ARS 7.5 patch 008 download (was RE: Approval Engine Issues) If someone at BMC could take a look at this, please - ARS 7.5 patch 008 download's been unavailable for over a month now, as far as I can tell - it gives a 550 /smbu_patches//ars/7.5/patch008: No such file or directory error. (I mentioned this to a BMC support tech in January, who offered to assist me in getting the software, though he saw the same download issue on the web site. But it would be nice to know that others are using patch 008. And I also emailed bmcsupp...@bmc.com about it.) David Durling University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Larry Barnes Sent: Wednesday, February 22, 2012 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: Approval Engine Issues First I want to thank all those who sent me their suggestions for a fix. BMC did get back to me on 2/21 informing me the problem I'm having with ARServer is a known bug and it can be fixed with a hot patch 008. This amounts to installing a new arapprove.dll file. There's only one problem, I can't find this patch on the BMC web site; go figure. If you go to there ftp site the last patch you see is 007. I've sent BMC an update explaining I can't find this patch and I await their reply. Thanks again for the help, Larry B. --- David Durling durl...@uga.edu Enterprise IT Services 706-542-0223 University of Georgia __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARS 7.5 patch 008 download (was RE: Approval Engine Issues)
Is this the only way to get to these patches now? If so, why is the other link,Product Patches, still visible on the web site? http://www.bmc.com/available/patch-download.html Seems very confusing. Larry B. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Wednesday, February 22, 2012 9:10 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 patch 008 download (was RE: Approval Engine Issues) It's available on the EPD site, under the Product Patches tab. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Wednesday, February 22, 2012 8:54 AM To: arslist@ARSLIST.ORG Subject: ARS 7.5 patch 008 download (was RE: Approval Engine Issues) If someone at BMC could take a look at this, please - ARS 7.5 patch 008 download's been unavailable for over a month now, as far as I can tell - it gives a 550 /smbu_patches//ars/7.5/patch008: No such file or directory error. (I mentioned this to a BMC support tech in January, who offered to assist me in getting the software, though he saw the same download issue on the web site. But it would be nice to know that others are using patch 008. And I also emailed bmcsupp...@bmc.com about it.) David Durling University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Larry Barnes Sent: Wednesday, February 22, 2012 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: Approval Engine Issues First I want to thank all those who sent me their suggestions for a fix. BMC did get back to me on 2/21 informing me the problem I'm having with ARServer is a known bug and it can be fixed with a hot patch 008. This amounts to installing a new arapprove.dll file. There's only one problem, I can't find this patch on the BMC web site; go figure. If you go to there ftp site the last patch you see is 007. I've sent BMC an update explaining I can't find this patch and I await their reply. Thanks again for the help, Larry B. --- David Durling durl...@uga.edu Enterprise IT Services 706-542-0223 University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARS 7.5 patch 008 download (was RE: Approval Engine Issues)
I know it won't help you today, but submit an enhancement request to extend that API version restriction to also include the client type. They are out there, and they have to be provided when connecting to a remedy server. I'm sure this will lead to all kind of fun fixes for the various subsystems, but it is something that should be done. /* client Id for an API program */ #define AR_CLIENT_TYPE_UNKNOWN 0 #define AR_CLIENT_TYPE_PRE_50 1 /* Pre 5.0 ar client tools */ #define AR_CLIENT_TYPE_WAT 2 /* Windows admin tool */ #define AR_CLIENT_TYPE_WUT 3 /* Windows user tool */ #define AR_CLIENT_TYPE_WIP 4 /* Windows import tool */ #define AR_CLIENT_TYPE_DSO 5 /* Distributed server */ #define AR_CLIENT_TYPE_ODBC6 /* ARODBC */ #define AR_CLIENT_TYPE_APPROVAL7 /* Approval server */ #define AR_CLIENT_TYPE_WEB_SERVER 8 /* AR web server, waserver */ #define AR_CLIENT_TYPE_MID_TIER9 /* Mid-tier 5.0 and later */ #define AR_CLIENT_TYPE_PALM_PILOT 10 /* Palm pilot */ #define AR_CLIENT_TYPE_FLASHBOARDS11 /* Flashboards */ #define AR_CLIENT_TYPE_FLASHBOARDS_MID_TIER 12 /* Flashboards mid-tier */ #define AR_CLIENT_TYPE_EIE13 /* Enterprise Integration */ /* Engine*/ #define AR_CLIENT_TYPE_RELOAD 14 /* arreload */ #define AR_CLIENT_TYPE_CACHE 15 /* arcache */ #define AR_CLIENT_TYPE_DIST 16 /* ardist */ #define AR_CLIENT_TYPE_RUN_MACRO 17 /* runmacro */ #define AR_CLIENT_TYPE_MAIL 18 /* armaild/armailex */ #define AR_CLIENT_TYPE_IMPORT_CMD 19 /* arimportcmd */ #define AR_CLIENT_TYPE_REPORT_PLUGIN 20 /* Report creator plugin */ #define AR_CLIENT_TYPE_ALERT 21 /* Alert tool */ #define AR_CLIENT_TYPE_MAIL_DAEMON22 /* New AR Mail Daemon, not armaild */ #define AR_CLIENT_TYPE_SIGNAL 23 /* arsignal */ #define AR_CLIENT_TYPE_DEBUGGER 24 /* debugger */ #define AR_CLIENT_TYPE_OBJSTR 25 /* object store API */ #define AR_CLIENT_TYPE_OBJSTR_SYNC26 /* object store sync utility */ #define AR_CLIENT_TYPE_SERVER_ADMIN_PLUGIN27 /* Server Admin plugin */ #define AR_CLIENT_TYPE_SIM_PUBLISHING_SERVER 28 /* bmc sim publishing server */ #define AR_CLIENT_TYPE_SIM_SME29 /* bmc sim service model editor */ #define AR_CLIENT_TYPE_CMDB_ENGINE30 /* cmdb engine */ #define AR_CLIENT_TYPE_CMDB_DRIVER31 /* cmdb driver */ #define AR_CLIENT_TYPE_RECON_ENGINE 32 /* cmdb reconciliation engine */ #define AR_CLIENT_TYPE_ASSIGNMENT_ENGINE 33 /* Assignment Engine */ #define AR_CLIENT_TYPE_WEBSERVICE 34 /* Webservice */ #define AR_CLIENT_TYPE_NORMALIZATION_ENGINE 35 /* Normalization Engine */ #define AR_CLIENT_TYPE_DEVELOPER_STUDIO 36 /* Developer Studio */ #define AR_CLIENT_TYPE_FT_TEXT_READER 37 /* FT Text Reader */ #define AR_CLIENT_TYPE_END_OF_PRODUCT 3999 #define AR_CLIENT_TYPE_UNPRODUCTIZED_START 4000 #define AR_CLIENT_TYPE_DRIVER 4000 /* Driver: sample program */ #define AR_CLIENT_TYPE_DISPATCHER 4001 /* distributor of appl. */ /* command signals */ #define AR_CLIENT_TYPE_HELP 4002 /* arhelp */ #define AR_CLIENT_TYPE_JANITOR 4003 /* arjanitor */ #define AR_CLIENT_TYPE_MENU 4004 /* armenu */ #define AR_CLIENT_TYPE_STRUCT 4005 /* arstruct */ #define AR_CLIENT_TYPE_TEXT 4006 /* artext */ #define AR_CLIENT_TYPE_SQLED4007 /* arsqled */ #define AR_CLIENT_TYPE_CHANGE_SEL 4008 /* archgsel */ #define AR_CLIENT_TYPE_CHANGE_ID4009 /* archgid */ #define AR_CLIENT_TYPE_LABEL4010 /* arlabel */ #define AR_CLIENT_TYPE_END_OF_RESERVED_RANGE 5000 Axton Grams On Wed, Feb 22, 2012 at 12:22 PM, Larry Barnes larry.bar...@thecreek.com wrote: Is this the only way to get to these patches now? If so, why is the other link,Product Patches, still visible on the web site? http://www.bmc.com/available/patch-download.html Seems very confusing. Larry B. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Wednesday, February 22, 2012 9:10 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 patch 008 download (was RE: Approval Engine Issues) It's available on the EPD site, under the Product Patches tab. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed
Re: midtier 7.6.04 with ARS 7.5
Understood - just wondering if anyone had seen performance gains with ITSM 7.5 on web client, with just an upgrade of midtier? Although, it looks like you can upgrade ARS 7.6.04 and Midtier 7.6.04 and keep CMDB and ITSM @ 7.5 - does anyone have any experience with this mix? I'm just not ready to mess with overlays. Upgrading ITSM is going to be a pain with the amount of customizations we have and will take a while to transform these to overlays; at the moment we're just trying to improve the web performance of our 7.5 system. In use: ARS + Midtier 7.5 patch 4 ITSM 7.5.01 Windows 2003 x64 (2 ARS - in server group, 2 midtier - all load balanced) SQL 2008 x64 Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Thursday, September 01, 2011 7:49 PM To: arslist@ARSLIST.ORG Subject: Re: midtier 7.6.04 with ARS 7.5 ** Altough you can upgrade Mid-Tier to 7.6.04 it is recommended that ARS and MT be the same version. -Original Message- From: Andrew C Goodall ago...@jcpenney.com To: arslist arslist@ARSLIST.ORG Sent: Thu, Sep 1, 2011 8:24 pm Subject: midtier 7.6.04 with ARS 7.5 ** Has anybody upgraded to midtier 7.6.04 but kept ARS @ 7.1 or 7.5? Wondering if you did how much (if any) performance improvements in rendering were gained? Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG11 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
midtier 7.6.04 with ARS 7.5
Has anybody upgraded to midtier 7.6.04 but kept ARS @ 7.1 or 7.5? Wondering if you did how much (if any) performance improvements in rendering were gained? Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ /prefont face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.brpre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: midtier 7.6.04 with ARS 7.5
Altough you can upgrade Mid-Tier to 7.6.04 it is recommended that ARS and MT be the same version. -Original Message- From: Andrew C Goodall ago...@jcpenney.com To: arslist arslist@ARSLIST.ORG Sent: Thu, Sep 1, 2011 8:24 pm Subject: midtier 7.6.04 with ARS 7.5 ** Has anybody upgraded to midtier 7.6.04 but kept ARS @ 7.1 or 7.5? Wondering if you did how much (if any) performance improvements in rendering were gained? Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: arsperl 1.92 and ars 7.5 64bit
Hi Matt, I couldn't get it to work. I then installed 32-bit perl and used 32-bit ars and arsperl libraries. It would be good if BMC could fix this bug. hth, ~H On Sun, Jul 10, 2011 at 9:27 AM, paradox [via ARS (Action Request System)] ml-node+6568057-1518383932-320...@n2.nabble.com wrote: Hi Harish, Were you ever able to make any progress with accomplishing this? Cheers, Matt -- If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1093659.n2.nabble.com/arsperl-1-92-and-ars-7-5-64bit-tp6063958p6568057.html To unsubscribe from arsperl 1.92 and ars 7.5 64bit, click herehttp://ars-action-request-system.1093659.n2.nabble.com/template/NamlServlet.jtp?macro=unsubscribe_by_codenode=6063958code=Y2lwaGVyc2t1bGxAZ21haWwuY29tfDYwNjM5NTh8MjEzNjg4MTI3Mw==. -- ~H http://www.harishkotha.com -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/arsperl-1-92-and-ars-7-5-64bit-tp6063958p6568763.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Weird issue with ARS 7.5
Good afternoon, Our disaster recovery location recently changed, and as a result our backup servers were all moved. As I tested ARS to see if it is working correctly after the move, AR System would not start correctly. In the arerror.log everything looked fine, it gave the normal startup message, but then suddenly died with no error message appearing there. However, when I look in Event Viewer I see the message, AR System Server unable to create (390600, 0) for TCP. I've tried comparing everything I can to the production box this mirrors and it seems all correct, nothing has changed as far as I can tell software-wise. I looked for hard drive problems, and I compared the database to my production database and the settings are identical. If anyone has any suggestions, I would greatly appreciate it. I am on ARS 7.5 p4, Windows Server 2003, SQL Server 2005. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Weird issue with ARS 7.5
Shawn, Start the server in a startup debug mode. That way you would be able to see more finer logs a startup log file that will be created in the server directory.. To do this you need to add the flag –d to the AR Server startup line in the armonitor.cfg file. Hopefully you’ll have more on there.. Joe From: Pierson, Shawn Sent: Monday, June 20, 2011 5:14 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Weird issue with ARS 7.5 ** Good afternoon, Our disaster recovery location recently changed, and as a result our backup servers were all moved. As I tested ARS to see if it is working correctly after the move, AR System would not start correctly. In the arerror.log everything looked fine, it gave the normal startup message, but then suddenly died with no error message appearing there. However, when I look in Event Viewer I see the message, “AR System Server unable to create (390600, 0) for TCP.” I’ve tried comparing everything I can to the production box this mirrors and it seems all correct, nothing has changed as far as I can tell software-wise. I looked for hard drive problems, and I compared the database to my production database and the settings are identical. If anyone has any suggestions, I would greatly appreciate it. I am on ARS 7.5 p4, Windows Server 2003, SQL Server 2005. Thanks, Shawn Pierson Remedy Developer | Southern Union ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Weird issue with ARS 7.5
Shawn, This sounds like the same problem I had last week. Working with our VAR (Fusion) we traced it down to a change in the Legato Networker program which had nicked the portmapper threads. Check with netstat (or something similar) to see if anything has grabbed port 111. Also check to see if the AR System portmap service is running. I can't remember all the details and it is after hours here. If the ARS portmapper service isn't running they you may have to re-install (we went from patch 3 to 7). Hope this helps, Ian Trimnell Open University, UK Sent from my mobile device. On 21 Jun 2011, at 20:03, Pierson, Shawn shawn.pier...@sug.commailto:shawn.pier...@sug.com wrote: ** Good afternoon, Our disaster recovery location recently changed, and as a result our backup servers were all moved. As I tested ARS to see if it is working correctly after the move, AR System would not start correctly. In the arerror.log everything looked fine, it gave the normal startup message, but then suddenly died with no error message appearing there. However, when I look in Event Viewer I see the message, “AR System Server unable to create (390600, 0) for TCP.” I’ve tried comparing everything I can to the production box this mirrors and it seems all correct, nothing has changed as far as I can tell software-wise. I looked for hard drive problems, and I compared the database to my production database and the settings are identical. If anyone has any suggestions, I would greatly appreciate it. I am on ARS 7.5 p4, Windows Server 2003, SQL Server 2005. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ -- The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Errors when upgrading from ARS 7.5 to 7.6.04 SP1
Turns out that we have two different BMC Remedy Action Request System Release Notes for 7.6.04. Both are dated 1/28/2011 and have the same title but the one with this tidbit about the arsystem.tag file has a document number 184374 and the shorter one without is document 180022. That still leaves the entry violates a unique index and creation of an application form failed errors (ARERR 382 and ARERR 4550 respectively). Anybody have any ideas? Wed May 25 15:02:03 2011 390600 : The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382) Wed May 25 15:02:02 2011 390600 : Creation of an application form failed. (ARERR 4550) Jason On Wed, May 25, 2011 at 4:12 PM, Jason Miller jason.mil...@gmail.comwrote: Nice! I am not finding it in the release notes (SP1 tech bulletin, etc). Do you know if I have two different errors, one of which can be ignored, or they are related an both can be ignored. Thank you! On Wed, May 25, 2011 at 3:54 PM, strauss stra...@unt.edu wrote: ** Yes, it is a file installed by ITSM 7.6.04 as I recall, that the system bitches and whines about during the ARS and Atrium installs; I have been told that it is an ignorable error by support. “Workaround: You can ignore these messages. This is documented in the release notes for AR Server 7.6.04 version.” Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Wednesday, May 25, 2011 5:35 PM *To:* arslist@ARSLIST.ORG *Subject:* Errors when upgrading from ARS 7.5 to 7.6.04 SP1 ** Has anybody seen these errors in the arerror.log when installing or upgrading to ARS 7.6.04? Wed May 25 15:01:05 2011 390600 : Could not find or read the tags file. (ARNOTE 452) Wed May 25 15:01:05 2011 C:\Program Files\Common Files\AR System\Licenses\servername\arsystem.tag Wed May 25 15:02:03 2011 390600 : The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382) Wed May 25 15:02:02 2011 390600 : Creation of an application form failed. (ARERR 4550) We have seen this on two of our systems that went from 7.5 to 7.6.04 SP1. Both are Windows 2008 x64 (one is R2) with SQL 2008 x64. Thanks, Jason _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Errors when upgrading from ARS 7.5 to 7.6.04 SP1
Yes, I see it in my own arerror.log at the point when I upgraded ARS only from 7.6.03 to 7.6.04 SP1 to start the BPCU process. This did not generate a WARNING in the installation logs. I'll have to figure out what it was before I go on... if necessary, I'll open yet another issue on it like I have all of the application upgrade errors. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, May 26, 2011 2:27 PM To: arslist@ARSLIST.ORG Subject: Re: Errors when upgrading from ARS 7.5 to 7.6.04 SP1 ** Turns out that we have two different BMC Remedy Action Request System Release Notes for 7.6.04. Both are dated 1/28/2011 and have the same title but the one with this tidbit about the arsystem.tag file has a document number 184374 and the shorter one without is document 180022. That still leaves the entry violates a unique index and creation of an application form failed errors (ARERR 382 and ARERR 4550 respectively). Anybody have any ideas? Wed May 25 15:02:03 2011 390600 : The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382) Wed May 25 15:02:02 2011 390600 : Creation of an application form failed. (ARERR 4550) Jason On Wed, May 25, 2011 at 4:12 PM, Jason Miller jason.mil...@gmail.commailto:jason.mil...@gmail.com wrote: Nice! I am not finding it in the release notes (SP1 tech bulletin, etc). Do you know if I have two different errors, one of which can be ignored, or they are related an both can be ignored. Thank you! On Wed, May 25, 2011 at 3:54 PM, strauss stra...@unt.edumailto:stra...@unt.edu wrote: ** Yes, it is a file installed by ITSM 7.6.04 as I recall, that the system bitches and whines about during the ARS and Atrium installs; I have been told that it is an ignorable error by support. Workaround: You can ignore these messages. This is documented in the release notes for AR Server 7.6.04 version. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, May 25, 2011 5:35 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Errors when upgrading from ARS 7.5 to 7.6.04 SP1 ** Has anybody seen these errors in the arerror.log when installing or upgrading to ARS 7.6.04? Wed May 25 15:01:05 2011 390600 : Could not find or read the tags file. (ARNOTE 452) Wed May 25 15:01:05 2011 C:\Program Files\Common Files\AR System\Licenses\servername\arsystem.tag Wed May 25 15:02:03 2011 390600 : The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382) Wed May 25 15:02:02 2011 390600 : Creation of an application form failed. (ARERR 4550) We have seen this on two of our systems that went from 7.5 to 7.6.04 SP1. Both are Windows 2008 x64 (one is R2) with SQL 2008 x64. Thanks, Jason _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Errors when upgrading from ARS 7.5 to 7.6.04 SP1
Thanks for confirming. I went the other way... Kept going and I'll look through the logs and figure it out later. It is all fixable, right :) On Thu, May 26, 2011 at 12:46 PM, strauss stra...@unt.edu wrote: ** Yes, I see it in my own arerror.log at the point when I upgraded ARS only from 7.6.03 to 7.6.04 SP1 to start the BPCU process. This did not generate a WARNING in the installation logs. I’ll have to figure out what it was before I go on… if necessary, I’ll open yet another issue on it like I have all of the application upgrade errors. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Thursday, May 26, 2011 2:27 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Errors when upgrading from ARS 7.5 to 7.6.04 SP1 ** Turns out that we have two different BMC Remedy Action Request System Release Notes for 7.6.04. Both are dated 1/28/2011 and have the same title but the one with this tidbit about the arsystem.tag file has a document number 184374 and the shorter one without is document 180022. That still leaves the entry violates a unique index and creation of an application form failed errors (ARERR 382 and ARERR 4550 respectively). Anybody have any ideas? Wed May 25 15:02:03 2011 390600 : The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382) Wed May 25 15:02:02 2011 390600 : Creation of an application form failed. (ARERR 4550) Jason On Wed, May 25, 2011 at 4:12 PM, Jason Miller jason.mil...@gmail.com wrote: Nice! I am not finding it in the release notes (SP1 tech bulletin, etc). Do you know if I have two different errors, one of which can be ignored, or they are related an both can be ignored. Thank you! On Wed, May 25, 2011 at 3:54 PM, strauss stra...@unt.edu wrote: ** Yes, it is a file installed by ITSM 7.6.04 as I recall, that the system bitches and whines about during the ARS and Atrium installs; I have been told that it is an ignorable error by support. “Workaround: You can ignore these messages. This is documented in the release notes for AR Server 7.6.04 version.” Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Wednesday, May 25, 2011 5:35 PM *To:* arslist@ARSLIST.ORG *Subject:* Errors when upgrading from ARS 7.5 to 7.6.04 SP1 ** Has anybody seen these errors in the arerror.log when installing or upgrading to ARS 7.6.04? Wed May 25 15:01:05 2011 390600 : Could not find or read the tags file. (ARNOTE 452) Wed May 25 15:01:05 2011 C:\Program Files\Common Files\AR System\Licenses\servername\arsystem.tag Wed May 25 15:02:03 2011 390600 : The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382) Wed May 25 15:02:02 2011 390600 : Creation of an application form failed. (ARERR 4550) We have seen this on two of our systems that went from 7.5 to 7.6.04 SP1. Both are Windows 2008 x64 (one is R2) with SQL 2008 x64. Thanks, Jason _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Errors when upgrading from ARS 7.5 to 7.6.04 SP1
Jason we had the same issue. If you enable SQL log during the install you will see that the culprit is the AR System User Central File form. The is a bug in 7.6.4 installer that tries to create an index on this form and if you have data in the form you will get this error. BMC recommended that we export the data, delete it and rerun the upgrade or re-import the form. Once it completes successfully remove the index from this form and bring back the data. Rafael From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, May 26, 2011 3:27 PM To: arslist@ARSLIST.ORG Subject: Re: Errors when upgrading from ARS 7.5 to 7.6.04 SP1 ** Turns out that we have two different BMC Remedy Action Request System Release Notes for 7.6.04. Both are dated 1/28/2011 and have the same title but the one with this tidbit about the arsystem.tag file has a document number 184374 and the shorter one without is document 180022. That still leaves the entry violates a unique index and creation of an application form failed errors (ARERR 382 and ARERR 4550 respectively). Anybody have any ideas? Wed May 25 15:02:03 2011 390600 : The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382) Wed May 25 15:02:02 2011 390600 : Creation of an application form failed. (ARERR 4550) Jason On Wed, May 25, 2011 at 4:12 PM, Jason Miller jason.mil...@gmail.commailto:jason.mil...@gmail.com wrote: Nice! I am not finding it in the release notes (SP1 tech bulletin, etc). Do you know if I have two different errors, one of which can be ignored, or they are related an both can be ignored. Thank you! On Wed, May 25, 2011 at 3:54 PM, strauss stra...@unt.edumailto:stra...@unt.edu wrote: ** Yes, it is a file installed by ITSM 7.6.04 as I recall, that the system bitches and whines about during the ARS and Atrium installs; I have been told that it is an ignorable error by support. Workaround: You can ignore these messages. This is documented in the release notes for AR Server 7.6.04 version. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, May 25, 2011 5:35 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Errors when upgrading from ARS 7.5 to 7.6.04 SP1 ** Has anybody seen these errors in the arerror.log when installing or upgrading to ARS 7.6.04? Wed May 25 15:01:05 2011 390600 : Could not find or read the tags file. (ARNOTE 452) Wed May 25 15:01:05 2011 C:\Program Files\Common Files\AR System\Licenses\servername\arsystem.tag Wed May 25 15:02:03 2011 390600 : The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382) Wed May 25 15:02:02 2011 390600 : Creation of an application form failed. (ARERR 4550) We have seen this on two of our systems that went from 7.5 to 7.6.04 SP1. Both are Windows 2008 x64 (one is R2) with SQL 2008 x64. Thanks, Jason _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Errors when upgrading from ARS 7.5 to 7.6.04 SP1
Okay - I have 273 records in that table. Funny that this never raised an error in the installation logs. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rodriguez, Rafael J x23718 Sent: Thursday, May 26, 2011 2:59 PM To: arslist@ARSLIST.ORG Subject: Re: Errors when upgrading from ARS 7.5 to 7.6.04 SP1 ** Jason we had the same issue. If you enable SQL log during the install you will see that the culprit is the AR System User Central File form. The is a bug in 7.6.4 installer that tries to create an index on this form and if you have data in the form you will get this error. BMC recommended that we export the data, delete it and rerun the upgrade or re-import the form. Once it completes successfully remove the index from this form and bring back the data. Rafael From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, May 26, 2011 3:27 PM To: arslist@ARSLIST.ORG Subject: Re: Errors when upgrading from ARS 7.5 to 7.6.04 SP1 ** Turns out that we have two different BMC Remedy Action Request System Release Notes for 7.6.04. Both are dated 1/28/2011 and have the same title but the one with this tidbit about the arsystem.tag file has a document number 184374 and the shorter one without is document 180022. That still leaves the entry violates a unique index and creation of an application form failed errors (ARERR 382 and ARERR 4550 respectively). Anybody have any ideas? Wed May 25 15:02:03 2011 390600 : The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382) Wed May 25 15:02:02 2011 390600 : Creation of an application form failed. (ARERR 4550) Jason On Wed, May 25, 2011 at 4:12 PM, Jason Miller jason.mil...@gmail.commailto:jason.mil...@gmail.com wrote: Nice! I am not finding it in the release notes (SP1 tech bulletin, etc). Do you know if I have two different errors, one of which can be ignored, or they are related an both can be ignored. Thank you! On Wed, May 25, 2011 at 3:54 PM, strauss stra...@unt.edumailto:stra...@unt.edu wrote: ** Yes, it is a file installed by ITSM 7.6.04 as I recall, that the system bitches and whines about during the ARS and Atrium installs; I have been told that it is an ignorable error by support. Workaround: You can ignore these messages. This is documented in the release notes for AR Server 7.6.04 version. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, May 25, 2011 5:35 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Errors when upgrading from ARS 7.5 to 7.6.04 SP1 ** Has anybody seen these errors in the arerror.log when installing or upgrading to ARS 7.6.04? Wed May 25 15:01:05 2011 390600 : Could not find or read the tags file. (ARNOTE 452) Wed May 25 15:01:05 2011 C:\Program Files\Common Files\AR System\Licenses\servername\arsystem.tag Wed May 25 15:02:03 2011 390600 : The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382) Wed May 25 15:02:02 2011 390600 : Creation of an application form failed. (ARERR 4550) We have seen this on two of our systems that went from 7.5 to 7.6.04 SP1. Both are Windows 2008 x64 (one is R2) with SQL 2008 x64. Thanks, Jason _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Errors when upgrading from ARS 7.5 to 7.6.04 SP1
Thank you very much for the info! I am thinking the User Central File is not worth running the upgrade again. I decided this morning to create a new sandbox using the Preconfigured Stack Installer and run a Migrator difference report to see what may have fallen out of the upgrade. Sounds like it will be useful for obtaining the AR System User Central File definition as well :)(versus digging through the archived installer def files). Jason On Thu, May 26, 2011 at 12:59 PM, Rodriguez, Rafael J x23718 rafael.rodrig...@broadridge.com wrote: ** Jason we had the same issue. If you enable SQL log during the install you will see that the culprit is the AR System User Central File form. The is a bug in 7.6.4 installer that tries to create an index on this form and if you have data in the form you will get this error. BMC recommended that we export the data, delete it and rerun the upgrade or re-import the form. Once it completes successfully remove the index from this form and bring back the data. Rafael *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Thursday, May 26, 2011 3:27 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Errors when upgrading from ARS 7.5 to 7.6.04 SP1 ** Turns out that we have two different BMC Remedy Action Request System Release Notes for 7.6.04. Both are dated 1/28/2011 and have the same title but the one with this tidbit about the arsystem.tag file has a document number 184374 and the shorter one without is document 180022. That still leaves the entry violates a unique index and creation of an application form failed errors (ARERR 382 and ARERR 4550 respectively). Anybody have any ideas? Wed May 25 15:02:03 2011 390600 : The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382) Wed May 25 15:02:02 2011 390600 : Creation of an application form failed. (ARERR 4550) Jason On Wed, May 25, 2011 at 4:12 PM, Jason Miller jason.mil...@gmail.com wrote: Nice! I am not finding it in the release notes (SP1 tech bulletin, etc). Do you know if I have two different errors, one of which can be ignored, or they are related an both can be ignored. Thank you! On Wed, May 25, 2011 at 3:54 PM, strauss stra...@unt.edu wrote: ** Yes, it is a file installed by ITSM 7.6.04 as I recall, that the system bitches and whines about during the ARS and Atrium installs; I have been told that it is an ignorable error by support. “Workaround: You can ignore these messages. This is documented in the release notes for AR Server 7.6.04 version.” Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Wednesday, May 25, 2011 5:35 PM *To:* arslist@ARSLIST.ORG *Subject:* Errors when upgrading from ARS 7.5 to 7.6.04 SP1 ** Has anybody seen these errors in the arerror.log when installing or upgrading to ARS 7.6.04? Wed May 25 15:01:05 2011 390600 : Could not find or read the tags file. (ARNOTE 452) Wed May 25 15:01:05 2011 C:\Program Files\Common Files\AR System\Licenses\servername\arsystem.tag Wed May 25 15:02:03 2011 390600 : The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382) Wed May 25 15:02:02 2011 390600 : Creation of an application form failed. (ARERR 4550) We have seen this on two of our systems that went from 7.5 to 7.6.04 SP1. Both are Windows 2008 x64 (one is R2) with SQL 2008 x64. Thanks, Jason _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Errors when upgrading from ARS 7.5 to 7.6.04 SP1
Ok...shot in the dark here.. I have seen the 'unique index' error when you are trying to rename an object to the exact same name, but with case difference..so, as I said, shot in the dark On startup, your system may be trying to import email forms (default behavior) if they don't exist..but may be trying to import one with a single (or more) field with a different case. There is a config option, I think in the aremail.properties file, or it may be ar.cfg, that tells it not to import the forms by default on startup..check the docs to be sure.you could try turning that off, and restart to see if it's not happening anymore.if so, you have the painstaking task of trying to figure out which one.. To figure that out I would turn on sql logging, stop the server, clear the log, start the server, then look for some SQL errors of some sort.that would likely help you pinpoint. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, May 26, 2011 1:27 PM To: arslist@ARSLIST.ORG Subject: Re: Errors when upgrading from ARS 7.5 to 7.6.04 SP1 ** Turns out that we have two different BMC Remedy Action Request System Release Notes for 7.6.04. Both are dated 1/28/2011 and have the same title but the one with this tidbit about the arsystem.tag file has a document number 184374 and the shorter one without is document 180022. That still leaves the entry violates a unique index and creation of an application form failed errors (ARERR 382 and ARERR 4550 respectively). Anybody have any ideas? Wed May 25 15:02:03 2011 390600 : The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382) Wed May 25 15:02:02 2011 390600 : Creation of an application form failed. (ARERR 4550) Jason On Wed, May 25, 2011 at 4:12 PM, Jason Miller jason.mil...@gmail.com wrote: Nice! I am not finding it in the release notes (SP1 tech bulletin, etc). Do you know if I have two different errors, one of which can be ignored, or they are related an both can be ignored. Thank you! On Wed, May 25, 2011 at 3:54 PM, strauss stra...@unt.edu wrote: ** Yes, it is a file installed by ITSM 7.6.04 as I recall, that the system bitches and whines about during the ARS and Atrium installs; I have been told that it is an ignorable error by support. Workaround: You can ignore these messages. This is documented in the release notes for AR Server 7.6.04 version. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, May 25, 2011 5:35 PM To: arslist@ARSLIST.ORG Subject: Errors when upgrading from ARS 7.5 to 7.6.04 SP1 ** Has anybody seen these errors in the arerror.log when installing or upgrading to ARS 7.6.04? Wed May 25 15:01:05 2011 390600 : Could not find or read the tags file. (ARNOTE 452) Wed May 25 15:01:05 2011 C:\Program Files\Common Files\AR System\Licenses\servername\arsystem.tag Wed May 25 15:02:03 2011 390600 : The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382) Wed May 25 15:02:02 2011 390600 : Creation of an application form failed. (ARERR 4550) We have seen this on two of our systems that went from 7.5 to 7.6.04 SP1. Both are Windows 2008 x64 (one is R2) with SQL 2008 x64. Thanks, Jason _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Errors when upgrading from ARS 7.5 to 7.6.04 SP1
Has anybody seen these errors in the arerror.log when installing or upgrading to ARS 7.6.04? Wed May 25 15:01:05 2011 390600 : Could not find or read the tags file. (ARNOTE 452) Wed May 25 15:01:05 2011 C:\Program Files\Common Files\AR System\Licenses\servername\arsystem.tag Wed May 25 15:02:03 2011 390600 : The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382) Wed May 25 15:02:02 2011 390600 : Creation of an application form failed. (ARERR 4550) We have seen this on two of our systems that went from 7.5 to 7.6.04 SP1. Both are Windows 2008 x64 (one is R2) with SQL 2008 x64. Thanks, Jason ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Errors when upgrading from ARS 7.5 to 7.6.04 SP1
Yes, it is a file installed by ITSM 7.6.04 as I recall, that the system bitches and whines about during the ARS and Atrium installs; I have been told that it is an ignorable error by support. Workaround: You can ignore these messages. This is documented in the release notes for AR Server 7.6.04 version. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, May 25, 2011 5:35 PM To: arslist@ARSLIST.ORG Subject: Errors when upgrading from ARS 7.5 to 7.6.04 SP1 ** Has anybody seen these errors in the arerror.log when installing or upgrading to ARS 7.6.04? Wed May 25 15:01:05 2011 390600 : Could not find or read the tags file. (ARNOTE 452) Wed May 25 15:01:05 2011 C:\Program Files\Common Files\AR System\Licenses\servername\arsystem.tag Wed May 25 15:02:03 2011 390600 : The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382) Wed May 25 15:02:02 2011 390600 : Creation of an application form failed. (ARERR 4550) We have seen this on two of our systems that went from 7.5 to 7.6.04 SP1. Both are Windows 2008 x64 (one is R2) with SQL 2008 x64. Thanks, Jason _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Errors when upgrading from ARS 7.5 to 7.6.04 SP1
I am not sure if these errors are related but I found the arsystem.tag file in C:\Program Files* (x86)*\Common Files\AR System\Licenses\servername? instead of C:\Program Files\Common Files\AR System\Licenses\servername. This is a upgrade form 32-bit to 64-bit AR and the installer keeps the Program Files (x86) path. It looks like the installer wants to to look in the normal 64-bit program path for the arsystem.tag file while everything else is in the normal 32-bit path. Jason On Wed, May 25, 2011 at 3:35 PM, Jason Miller jason.mil...@gmail.comwrote: Has anybody seen these errors in the arerror.log when installing or upgrading to ARS 7.6.04? Wed May 25 15:01:05 2011 390600 : Could not find or read the tags file. (ARNOTE 452) Wed May 25 15:01:05 2011 C:\Program Files\Common Files\AR System\Licenses\servername\arsystem.tag Wed May 25 15:02:03 2011 390600 : The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382) Wed May 25 15:02:02 2011 390600 : Creation of an application form failed. (ARERR 4550) We have seen this on two of our systems that went from 7.5 to 7.6.04 SP1. Both are Windows 2008 x64 (one is R2) with SQL 2008 x64. Thanks, Jason ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Errors when upgrading from ARS 7.5 to 7.6.04 SP1
Nice! I am not finding it in the release notes (SP1 tech bulletin, etc). Do you know if I have two different errors, one of which can be ignored, or they are related an both can be ignored. Thank you! On Wed, May 25, 2011 at 3:54 PM, strauss stra...@unt.edu wrote: ** Yes, it is a file installed by ITSM 7.6.04 as I recall, that the system bitches and whines about during the ARS and Atrium installs; I have been told that it is an ignorable error by support. “Workaround: You can ignore these messages. This is documented in the release notes for AR Server 7.6.04 version.” Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Wednesday, May 25, 2011 5:35 PM *To:* arslist@ARSLIST.ORG *Subject:* Errors when upgrading from ARS 7.5 to 7.6.04 SP1 ** Has anybody seen these errors in the arerror.log when installing or upgrading to ARS 7.6.04? Wed May 25 15:01:05 2011 390600 : Could not find or read the tags file. (ARNOTE 452) Wed May 25 15:01:05 2011 C:\Program Files\Common Files\AR System\Licenses\servername\arsystem.tag Wed May 25 15:02:03 2011 390600 : The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382) Wed May 25 15:02:02 2011 390600 : Creation of an application form failed. (ARERR 4550) We have seen this on two of our systems that went from 7.5 to 7.6.04 SP1. Both are Windows 2008 x64 (one is R2) with SQL 2008 x64. Thanks, Jason _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: log analyzer/ARS 7.5
thanks tristan --- En date de : Mer 11.5.11, tristan.rop...@t-online.de tristan.rop...@t-online.de a écrit : De: tristan.rop...@t-online.de tristan.rop...@t-online.de Objet: Re: log analyzer/ARS 7.5 À: arslist@ARSLIST.ORG Date: Mercredi 11 mai 2011, 13h52 ** Hi i have used the current log analyzer for ars 7.5 and 7.6.04. Both instances have worked together with the analyzer. Tristan -Original Message- Date: Wed, 11 May 2011 13:41:10 +0200 Subject: log analyzer/ARS 7.5 From: Frex Popo frexp...@yahoo.fr To: arslist@ARSLIST.ORG ** Dear all, Is there an updated version of the log analyzer for ars 7.5? Has anyone used the old vesion against 7.5 logs? Does it work? Regards frex_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
log analyzer/ARS 7.5
Dear all, Is there an updated version of the log analyzer for ars 7.5? Has anyone used the old vesion against 7.5 logs? Does it work? Regards frex ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: log analyzer/ARS 7.5
** Hii have used the current log analyzer for ars 7.5 and 7.6.04. Both instances have worked together with the analyzer.Tristan-Original Message-Date: Wed, 11 May 2011 13:41:10 +0200Subject: log analyzer/ARS 7.5From: Frex Popo frexp...@yahoo.frTo: arslist@ARSLIST.ORG** Dear all,Is there an updated version of the log analyzer for ars 7.5? Has anyone used the old vesion against 7.5 logs? Does it work?Regardsfrex_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
Importing the aradmin schema from Prod to QA at DB level fails- ARS 7.5 Patch 3
Hi, We are trying to verify the steps needed to import aradmin schema from prod server to QA server at the database level it fails. The DBA did the following steps create user aradmin identified by ar#admin# default tablespace arsystem temporary tablespace artmpspc alter user aradmin quota unlimited on arsystem; grant aradminrole to aradmin; The aradminrole has below system privileges: grant create synonym, create database link, query rewerite, create procedure, create view, create session, alter session, create table, create trigger, create sequence to aradminrole; I restarted the arserver in QA and I am getting the following error message Action Request System(R) Server Version 7.5.00 Patch 003 200909200825 (c) Copyright 1991-2009 BMC Software, Inc. 390600 : Message not in catalog -- message number = 0 (ARERR 0) Set user_cache and group_cache. 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) AR System Application server terminated when a signal/exception was received by the server (ARAPPNOTE 4500) 15 Is there some other steps I need to do? Has anyone come across this issue. Thanks Shamhoon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.5 License Key
Hi LJ, the attached files are the one i got as part of debugging and i wanted to know when will the arsignal returns value 11? Please do the needful Regards, Gopal LJ LongWing (Head) wrote: Gopal, Didn't get any files. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG Sent: Tuesday, April 05, 2011 11:02 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 License Key Hi Uday/LJ, I have commented all the component except arserverd in the armonitor.conf file.Still is the same issue. Attached the armonitor.conf and the zipped log file Regards, Gopal Uday Joshi wrote: Hi Gopal, Apparently the SLM engine is experiencing Segment violation (signal 11). This can happen due to corruption in the definition. As suggested try to start the basic ARServer by commenting out other component. However I am suspecting some problem as there is ARERR90 as well. Sugggest to collect more detailed debug log to get hint at what might be corrupted. Best Regards, Uday Joshi -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Saturday, April 02, 2011 10:03 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 License Key Ok...my first recommendation based on those logs would be to go into armonitor.conf and comment out everything except maybe the arserverd and the arplugindmaybe the java pluginbut comment out everything else. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG Sent: Saturday, April 02, 2011 1:44 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 License Key Hi Pritch, This is not an upgraded system.Its an evaluation version.This server restart has happened on the day in which this eval got expired. Server is not stable and getting restarted again and again http://old.nabble.com/file/p31301633/armonitor.log armonitor.log http://old.nabble.com/file/p31301633/arerror.log arerror.log pritch wrote: Attached is the armonitor and arerror log.In the armonitor log the slmcollsv.sh is the which is staring point and it goes cycle again and again. Dont know how to get rid of it Regards, Gopal Hi Gopal, Was this an upgraded (or moved) system? If so, have you had server statistics on in the past? I ran into a problem with a past system where the system kept shutting down and restarting - it was thinking it was an eval copy but there were more than the limit of Server Statistic records in the DB which kept it from starting correctly. In that case, I needed to have the DB truncate the server statistics table (was t4 in that system). As stated previously, you should check the error logs, but if it's also telling you that the system is an eval copy (would show in the AR Error log), you may also want to see how many records are in the Statistics table. On Fri, 1 Apr 2011 11:42:51 -0400, White, Michael W (Mike) michael.wh...@verizon.com wrote: Gopal, I don't know of a command-line license add (or import) facility off the top of my head, but it's moot. Your server needs to be operational and stable regardless. Check your error log. There are probably messages for shutdown and startup, and maybe a fatal error. When you restart Remedy, monitor the script. You may gain insight into a startup error. Server and database conditions can easily cause problems. Exhausted disk space, cursors/cursor sharing, and any number of other things can prevent Remedy startup. Mike White EMail michael.wh...@verizon.com Office 813.978.2192 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG Sent: Friday, April 01, 2011 11:29 AM To: arslist@ARSLIST.ORG Subject: ARS 7.5 License Key Hi List, Can you please tell me how to add an licence through the command prompt? We are not able the user tool because ther is some issue with the server and it is getting restarted again and again. Please help me... Regards, Gopal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- View this message in context: http://old.nabble.com/ARS-7.5-License-Key-tp31296456p31301633.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives
Re: ARS 7.5 License Key
Gopal, Didn't get any files. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG Sent: Tuesday, April 05, 2011 11:02 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 License Key Hi Uday/LJ, I have commented all the component except arserverd in the armonitor.conf file.Still is the same issue. Attached the armonitor.conf and the zipped log file Regards, Gopal Uday Joshi wrote: Hi Gopal, Apparently the SLM engine is experiencing Segment violation (signal 11). This can happen due to corruption in the definition. As suggested try to start the basic ARServer by commenting out other component. However I am suspecting some problem as there is ARERR90 as well. Sugggest to collect more detailed debug log to get hint at what might be corrupted. Best Regards, Uday Joshi -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Saturday, April 02, 2011 10:03 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 License Key Ok...my first recommendation based on those logs would be to go into armonitor.conf and comment out everything except maybe the arserverd and the arplugindmaybe the java pluginbut comment out everything else. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG Sent: Saturday, April 02, 2011 1:44 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 License Key Hi Pritch, This is not an upgraded system.Its an evaluation version.This server restart has happened on the day in which this eval got expired. Server is not stable and getting restarted again and again http://old.nabble.com/file/p31301633/armonitor.log armonitor.log http://old.nabble.com/file/p31301633/arerror.log arerror.log pritch wrote: Attached is the armonitor and arerror log.In the armonitor log the slmcollsv.sh is the which is staring point and it goes cycle again and again. Dont know how to get rid of it Regards, Gopal Hi Gopal, Was this an upgraded (or moved) system? If so, have you had server statistics on in the past? I ran into a problem with a past system where the system kept shutting down and restarting - it was thinking it was an eval copy but there were more than the limit of Server Statistic records in the DB which kept it from starting correctly. In that case, I needed to have the DB truncate the server statistics table (was t4 in that system). As stated previously, you should check the error logs, but if it's also telling you that the system is an eval copy (would show in the AR Error log), you may also want to see how many records are in the Statistics table. On Fri, 1 Apr 2011 11:42:51 -0400, White, Michael W (Mike) michael.wh...@verizon.com wrote: Gopal, I don't know of a command-line license add (or import) facility off the top of my head, but it's moot. Your server needs to be operational and stable regardless. Check your error log. There are probably messages for shutdown and startup, and maybe a fatal error. When you restart Remedy, monitor the script. You may gain insight into a startup error. Server and database conditions can easily cause problems. Exhausted disk space, cursors/cursor sharing, and any number of other things can prevent Remedy startup. Mike White EMail michael.wh...@verizon.com Office 813.978.2192 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG Sent: Friday, April 01, 2011 11:29 AM To: arslist@ARSLIST.ORG Subject: ARS 7.5 License Key Hi List, Can you please tell me how to add an licence through the command prompt? We are not able the user tool because ther is some issue with the server and it is getting restarted again and again. Please help me... Regards, Gopal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- View this message in context: http://old.nabble.com/ARS-7.5-License-Key-tp31296456p31301633.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any
Re: ARS 7.5 License Key
Hi Uday/LJ, When i checked for the armonitor.conf file in our system, it is present in the below location ./remedy/ar/ITSM/telstra01/BackUp/armonitor.conf ./remedy/ar/AtriumCore/telstra01/BackUp/armonitor.conf But the armonitor is not present in the ./remedy/ar/ARSystem/conf/ When ever i start my ARSystem, the armonitor is eventually called from the above location at the startup. Will this be a problem?(armonitor file not present as part of the ARSystem conf folder) Havnt commented any startup sh fiels in the armonitor conf.Just to confirm the folder relocation before commenting it Please guide us through this Regards, Gopal Uday Joshi wrote: Hi Gopal, Apparently the SLM engine is experiencing Segment violation (signal 11). This can happen due to corruption in the definition. As suggested try to start the basic ARServer by commenting out other component. However I am suspecting some problem as there is ARERR90 as well. Sugggest to collect more detailed debug log to get hint at what might be corrupted. Best Regards, Uday Joshi -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Saturday, April 02, 2011 10:03 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 License Key Ok...my first recommendation based on those logs would be to go into armonitor.conf and comment out everything except maybe the arserverd and the arplugindmaybe the java pluginbut comment out everything else. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG Sent: Saturday, April 02, 2011 1:44 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 License Key Hi Pritch, This is not an upgraded system.Its an evaluation version.This server restart has happened on the day in which this eval got expired. Server is not stable and getting restarted again and again http://old.nabble.com/file/p31301633/armonitor.log armonitor.log http://old.nabble.com/file/p31301633/arerror.log arerror.log pritch wrote: Attached is the armonitor and arerror log.In the armonitor log the slmcollsv.sh is the which is staring point and it goes cycle again and again. Dont know how to get rid of it Regards, Gopal Hi Gopal, Was this an upgraded (or moved) system? If so, have you had server statistics on in the past? I ran into a problem with a past system where the system kept shutting down and restarting - it was thinking it was an eval copy but there were more than the limit of Server Statistic records in the DB which kept it from starting correctly. In that case, I needed to have the DB truncate the server statistics table (was t4 in that system). As stated previously, you should check the error logs, but if it's also telling you that the system is an eval copy (would show in the AR Error log), you may also want to see how many records are in the Statistics table. On Fri, 1 Apr 2011 11:42:51 -0400, White, Michael W (Mike) michael.wh...@verizon.com wrote: Gopal, I don't know of a command-line license add (or import) facility off the top of my head, but it's moot. Your server needs to be operational and stable regardless. Check your error log. There are probably messages for shutdown and startup, and maybe a fatal error. When you restart Remedy, monitor the script. You may gain insight into a startup error. Server and database conditions can easily cause problems. Exhausted disk space, cursors/cursor sharing, and any number of other things can prevent Remedy startup. Mike White EMail michael.wh...@verizon.com Office 813.978.2192 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG Sent: Friday, April 01, 2011 11:29 AM To: arslist@ARSLIST.ORG Subject: ARS 7.5 License Key Hi List, Can you please tell me how to add an licence through the command prompt? We are not able the user tool because ther is some issue with the server and it is getting restarted again and again. Please help me... Regards, Gopal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- View this message in context: http://old.nabble.com/ARS-7.5-License-Key-tp31296456p31301633.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Re: ARS 7.5 License Key
That’s the location where your armonitor.conf file gets copied before its modified by an installation for eg when ITSM and AtriumCore installs modified it.. The armonitor.conf file defaults its location to /etc/server name/armonitor.conf UNLESS you want it elsewhere, in which case, that path is referenced from the startup script, from a parameter, which reads its value from the ar.conf file. If you have no settings in the ar.conf file that changes that default location of the armonitor.conf file, then look in the /etc/server name/ directory. If you are starting the server as non root and if this directory has root permissions, it could be a reason why the startup script cannot access it.. You may have installed the server as root and then changed the permissions to non root but forgot to chown supporting files and directories such as this and the catalog files??? Joe -Original Message- From: Gopal-SRG Sent: Tuesday, April 05, 2011 2:09 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 License Key Hi Uday/LJ, When i checked for the armonitor.conf file in our system, it is present in the below location ./remedy/ar/ITSM/telstra01/BackUp/armonitor.conf ./remedy/ar/AtriumCore/telstra01/BackUp/armonitor.conf But the armonitor is not present in the ./remedy/ar/ARSystem/conf/ When ever i start my ARSystem, the armonitor is eventually called from the above location at the startup. Will this be a problem?(armonitor file not present as part of the ARSystem conf folder) Havnt commented any startup sh fiels in the armonitor conf.Just to confirm the folder relocation before commenting it Please guide us through this Regards, Gopal Uday Joshi wrote: Hi Gopal, Apparently the SLM engine is experiencing Segment violation (signal 11). This can happen due to corruption in the definition. As suggested try to start the basic ARServer by commenting out other component. However I am suspecting some problem as there is ARERR90 as well. Sugggest to collect more detailed debug log to get hint at what might be corrupted. Best Regards, Uday Joshi -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Saturday, April 02, 2011 10:03 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 License Key Ok...my first recommendation based on those logs would be to go into armonitor.conf and comment out everything except maybe the arserverd and the arplugindmaybe the java pluginbut comment out everything else. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG Sent: Saturday, April 02, 2011 1:44 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 License Key Hi Pritch, This is not an upgraded system.Its an evaluation version.This server restart has happened on the day in which this eval got expired. Server is not stable and getting restarted again and again http://old.nabble.com/file/p31301633/armonitor.log armonitor.log http://old.nabble.com/file/p31301633/arerror.log arerror.log pritch wrote: Attached is the armonitor and arerror log.In the armonitor log the slmcollsv.sh is the which is staring point and it goes cycle again and again. Dont know how to get rid of it Regards, Gopal Hi Gopal, Was this an upgraded (or moved) system? If so, have you had server statistics on in the past? I ran into a problem with a past system where the system kept shutting down and restarting - it was thinking it was an eval copy but there were more than the limit of Server Statistic records in the DB which kept it from starting correctly. In that case, I needed to have the DB truncate the server statistics table (was t4 in that system). As stated previously, you should check the error logs, but if it's also telling you that the system is an eval copy (would show in the AR Error log), you may also want to see how many records are in the Statistics table. On Fri, 1 Apr 2011 11:42:51 -0400, White, Michael W (Mike) michael.wh...@verizon.com wrote: Gopal, I don't know of a command-line license add (or import) facility off the top of my head, but it's moot. Your server needs to be operational and stable regardless. Check your error log. There are probably messages for shutdown and startup, and maybe a fatal error. When you restart Remedy, monitor the script. You may gain insight into a startup error. Server and database conditions can easily cause problems. Exhausted disk space, cursors/cursor sharing, and any number of other things can prevent Remedy startup. Mike White EMail michael.wh...@verizon.com Office 813.978.2192 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG Sent: Friday, April 01, 2011 11:29 AM To: arslist@ARSLIST.ORG Subject: ARS 7.5 License Key Hi List, Can you please tell me how to add
Re: ARS 7.5 License Key
Hi Uday/LJ, I have commented all the component except arserverd in the armonitor.conf file.Still is the same issue. Attached the armonitor.conf and the zipped log file Regards, Gopal Uday Joshi wrote: Hi Gopal, Apparently the SLM engine is experiencing Segment violation (signal 11). This can happen due to corruption in the definition. As suggested try to start the basic ARServer by commenting out other component. However I am suspecting some problem as there is ARERR90 as well. Sugggest to collect more detailed debug log to get hint at what might be corrupted. Best Regards, Uday Joshi -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Saturday, April 02, 2011 10:03 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 License Key Ok...my first recommendation based on those logs would be to go into armonitor.conf and comment out everything except maybe the arserverd and the arplugindmaybe the java pluginbut comment out everything else. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG Sent: Saturday, April 02, 2011 1:44 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 License Key Hi Pritch, This is not an upgraded system.Its an evaluation version.This server restart has happened on the day in which this eval got expired. Server is not stable and getting restarted again and again http://old.nabble.com/file/p31301633/armonitor.log armonitor.log http://old.nabble.com/file/p31301633/arerror.log arerror.log pritch wrote: Attached is the armonitor and arerror log.In the armonitor log the slmcollsv.sh is the which is staring point and it goes cycle again and again. Dont know how to get rid of it Regards, Gopal Hi Gopal, Was this an upgraded (or moved) system? If so, have you had server statistics on in the past? I ran into a problem with a past system where the system kept shutting down and restarting - it was thinking it was an eval copy but there were more than the limit of Server Statistic records in the DB which kept it from starting correctly. In that case, I needed to have the DB truncate the server statistics table (was t4 in that system). As stated previously, you should check the error logs, but if it's also telling you that the system is an eval copy (would show in the AR Error log), you may also want to see how many records are in the Statistics table. On Fri, 1 Apr 2011 11:42:51 -0400, White, Michael W (Mike) michael.wh...@verizon.com wrote: Gopal, I don't know of a command-line license add (or import) facility off the top of my head, but it's moot. Your server needs to be operational and stable regardless. Check your error log. There are probably messages for shutdown and startup, and maybe a fatal error. When you restart Remedy, monitor the script. You may gain insight into a startup error. Server and database conditions can easily cause problems. Exhausted disk space, cursors/cursor sharing, and any number of other things can prevent Remedy startup. Mike White EMail michael.wh...@verizon.com Office 813.978.2192 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG Sent: Friday, April 01, 2011 11:29 AM To: arslist@ARSLIST.ORG Subject: ARS 7.5 License Key Hi List, Can you please tell me how to add an licence through the command prompt? We are not able the user tool because ther is some issue with the server and it is getting restarted again and again. Please help me... Regards, Gopal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- View this message in context: http://old.nabble.com/ARS-7.5-License-Key-tp31296456p31301633.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please
Re: ARS 7.5 License Key
Hi Gopal, Apparently the SLM engine is experiencing Segment violation (signal 11). This can happen due to corruption in the definition. As suggested try to start the basic ARServer by commenting out other component. However I am suspecting some problem as there is ARERR90 as well. Sugggest to collect more detailed debug log to get hint at what might be corrupted. Best Regards, Uday Joshi -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Saturday, April 02, 2011 10:03 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 License Key Ok...my first recommendation based on those logs would be to go into armonitor.conf and comment out everything except maybe the arserverd and the arplugindmaybe the java pluginbut comment out everything else. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG Sent: Saturday, April 02, 2011 1:44 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 License Key Hi Pritch, This is not an upgraded system.Its an evaluation version.This server restart has happened on the day in which this eval got expired. Server is not stable and getting restarted again and again http://old.nabble.com/file/p31301633/armonitor.log armonitor.log http://old.nabble.com/file/p31301633/arerror.log arerror.log pritch wrote: Attached is the armonitor and arerror log.In the armonitor log the slmcollsv.sh is the which is staring point and it goes cycle again and again. Dont know how to get rid of it Regards, Gopal Hi Gopal, Was this an upgraded (or moved) system? If so, have you had server statistics on in the past? I ran into a problem with a past system where the system kept shutting down and restarting - it was thinking it was an eval copy but there were more than the limit of Server Statistic records in the DB which kept it from starting correctly. In that case, I needed to have the DB truncate the server statistics table (was t4 in that system). As stated previously, you should check the error logs, but if it's also telling you that the system is an eval copy (would show in the AR Error log), you may also want to see how many records are in the Statistics table. On Fri, 1 Apr 2011 11:42:51 -0400, White, Michael W (Mike) michael.wh...@verizon.com wrote: Gopal, I don't know of a command-line license add (or import) facility off the top of my head, but it's moot. Your server needs to be operational and stable regardless. Check your error log. There are probably messages for shutdown and startup, and maybe a fatal error. When you restart Remedy, monitor the script. You may gain insight into a startup error. Server and database conditions can easily cause problems. Exhausted disk space, cursors/cursor sharing, and any number of other things can prevent Remedy startup. Mike White EMail michael.wh...@verizon.com Office 813.978.2192 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG Sent: Friday, April 01, 2011 11:29 AM To: arslist@ARSLIST.ORG Subject: ARS 7.5 License Key Hi List, Can you please tell me how to add an licence through the command prompt? We are not able the user tool because ther is some issue with the server and it is getting restarted again and again. Please help me... Regards, Gopal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- View this message in context: http://old.nabble.com/ARS-7.5-License-Key-tp31296456p31301633.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts
Re: ARS 7.5 License Key
Hi Pritch, This is not an upgraded system.Its an evaluation version.This server restart has happened on the day in which this eval got expired. Server is not stable and getting restarted again and again http://old.nabble.com/file/p31301633/armonitor.log armonitor.log http://old.nabble.com/file/p31301633/arerror.log arerror.log pritch wrote: Attached is the armonitor and arerror log.In the armonitor log the slmcollsv.sh is the which is staring point and it goes cycle again and again. Dont know how to get rid of it Regards, Gopal Hi Gopal, Was this an upgraded (or moved) system? If so, have you had server statistics on in the past? I ran into a problem with a past system where the system kept shutting down and restarting - it was thinking it was an eval copy but there were more than the limit of Server Statistic records in the DB which kept it from starting correctly. In that case, I needed to have the DB truncate the server statistics table (was t4 in that system). As stated previously, you should check the error logs, but if it's also telling you that the system is an eval copy (would show in the AR Error log), you may also want to see how many records are in the Statistics table. On Fri, 1 Apr 2011 11:42:51 -0400, White, Michael W (Mike) michael.wh...@verizon.com wrote: Gopal, I don't know of a command-line license add (or import) facility off the top of my head, but it's moot. Your server needs to be operational and stable regardless. Check your error log. There are probably messages for shutdown and startup, and maybe a fatal error. When you restart Remedy, monitor the script. You may gain insight into a startup error. Server and database conditions can easily cause problems. Exhausted disk space, cursors/cursor sharing, and any number of other things can prevent Remedy startup. Mike White EMail michael.wh...@verizon.com Office 813.978.2192 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG Sent: Friday, April 01, 2011 11:29 AM To: arslist@ARSLIST.ORG Subject: ARS 7.5 License Key Hi List, Can you please tell me how to add an licence through the command prompt? We are not able the user tool because ther is some issue with the server and it is getting restarted again and again. Please help me... Regards, Gopal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- View this message in context: http://old.nabble.com/ARS-7.5-License-Key-tp31296456p31301633.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.5 License Key
Ok...my first recommendation based on those logs would be to go into armonitor.conf and comment out everything except maybe the arserverd and the arplugindmaybe the java pluginbut comment out everything else. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG Sent: Saturday, April 02, 2011 1:44 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 License Key Hi Pritch, This is not an upgraded system.Its an evaluation version.This server restart has happened on the day in which this eval got expired. Server is not stable and getting restarted again and again http://old.nabble.com/file/p31301633/armonitor.log armonitor.log http://old.nabble.com/file/p31301633/arerror.log arerror.log pritch wrote: Attached is the armonitor and arerror log.In the armonitor log the slmcollsv.sh is the which is staring point and it goes cycle again and again. Dont know how to get rid of it Regards, Gopal Hi Gopal, Was this an upgraded (or moved) system? If so, have you had server statistics on in the past? I ran into a problem with a past system where the system kept shutting down and restarting - it was thinking it was an eval copy but there were more than the limit of Server Statistic records in the DB which kept it from starting correctly. In that case, I needed to have the DB truncate the server statistics table (was t4 in that system). As stated previously, you should check the error logs, but if it's also telling you that the system is an eval copy (would show in the AR Error log), you may also want to see how many records are in the Statistics table. On Fri, 1 Apr 2011 11:42:51 -0400, White, Michael W (Mike) michael.wh...@verizon.com wrote: Gopal, I don't know of a command-line license add (or import) facility off the top of my head, but it's moot. Your server needs to be operational and stable regardless. Check your error log. There are probably messages for shutdown and startup, and maybe a fatal error. When you restart Remedy, monitor the script. You may gain insight into a startup error. Server and database conditions can easily cause problems. Exhausted disk space, cursors/cursor sharing, and any number of other things can prevent Remedy startup. Mike White EMail michael.wh...@verizon.com Office 813.978.2192 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG Sent: Friday, April 01, 2011 11:29 AM To: arslist@ARSLIST.ORG Subject: ARS 7.5 License Key Hi List, Can you please tell me how to add an licence through the command prompt? We are not able the user tool because ther is some issue with the server and it is getting restarted again and again. Please help me... Regards, Gopal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- View this message in context: http://old.nabble.com/ARS-7.5-License-Key-tp31296456p31301633.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
ARS 7.5 License Key
Hi List, Can you please tell me how to add an licence through the command prompt? We are not able the user tool because ther is some issue with the server and it is getting restarted again and again. Please help me... Regards, Gopal -- View this message in context: http://old.nabble.com/ARS-7.5-License-Key-tp31296456p31296456.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.5 License Key
Do you need to set a temp admin in the user cache? https://communities.bmc.com/communities/message/182015 Regards, Andrew Goodall Software Engineer | Development Services | jcpenney . jcp.com | 972.431.1518 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG Sent: Friday, April 01, 2011 10:29 AM To: arslist@ARSLIST.ORG Subject: ARS 7.5 License Key Hi List, Can you please tell me how to add an licence through the command prompt? We are not able the user tool because ther is some issue with the server and it is getting restarted again and again. Please help me... Regards, Gopal -- View this message in context: http://old.nabble.com/ARS-7.5-License-Key-tp31296456p31296456.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.5 License Key
I would fix the problem with the server then worry about the license. Just my 2 cents. On Fri, Apr 1, 2011 at 10:29 AM, Gopal-SRG srgr...@gmail.com wrote: Hi List, Can you please tell me how to add an licence through the command prompt? We are not able the user tool because ther is some issue with the server and it is getting restarted again and again. Please help me... Regards, Gopal -- View this message in context: http://old.nabble.com/ARS-7.5-License-Key-tp31296456p31296456.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.5 License Key
Gopal, I think you should stabilize the server before trying to add a licenselack of license isn't going to cause restart of server, and the only way I know of to add a license is through the user tool. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG Sent: Friday, April 01, 2011 9:29 AM To: arslist@ARSLIST.ORG Subject: ARS 7.5 License Key Hi List, Can you please tell me how to add an licence through the command prompt? We are not able the user tool because ther is some issue with the server and it is getting restarted again and again. Please help me... Regards, Gopal -- View this message in context: http://old.nabble.com/ARS-7.5-License-Key-tp31296456p31296456.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.5 License Key
Gopal, I don't know of a command-line license add (or import) facility off the top of my head, but it's moot. Your server needs to be operational and stable regardless. Check your error log. There are probably messages for shutdown and startup, and maybe a fatal error. When you restart Remedy, monitor the script. You may gain insight into a startup error. Server and database conditions can easily cause problems. Exhausted disk space, cursors/cursor sharing, and any number of other things can prevent Remedy startup. Mike White EMail michael.wh...@verizon.com Office 813.978.2192 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG Sent: Friday, April 01, 2011 11:29 AM To: arslist@ARSLIST.ORG Subject: ARS 7.5 License Key Hi List, Can you please tell me how to add an licence through the command prompt? We are not able the user tool because ther is some issue with the server and it is getting restarted again and again. Please help me... Regards, Gopal -- View this message in context: http://old.nabble.com/ARS-7.5-License-Key-tp31296456p31296456.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.5 License Key
Hi Gopal, Was this an upgraded (or moved) system? If so, have you had server statistics on in the past? I ran into a problem with a past system where the system kept shutting down and restarting - it was thinking it was an eval copy but there were more than the limit of Server Statistic records in the DB which kept it from starting correctly. In that case, I needed to have the DB truncate the server statistics table (was t4 in that system). As stated previously, you should check the error logs, but if it's also telling you that the system is an eval copy (would show in the AR Error log), you may also want to see how many records are in the Statistics table. On Fri, 1 Apr 2011 11:42:51 -0400, White, Michael W (Mike) michael.wh...@verizon.com wrote: Gopal, I don't know of a command-line license add (or import) facility off the top of my head, but it's moot. Your server needs to be operational and stable regardless. Check your error log. There are probably messages for shutdown and startup, and maybe a fatal error. When you restart Remedy, monitor the script. You may gain insight into a startup error. Server and database conditions can easily cause problems. Exhausted disk space, cursors/cursor sharing, and any number of other things can prevent Remedy startup. Mike White EMail michael.wh...@verizon.com Office 813.978.2192 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG Sent: Friday, April 01, 2011 11:29 AM To: arslist@ARSLIST.ORG Subject: ARS 7.5 License Key Hi List, Can you please tell me how to add an licence through the command prompt? We are not able the user tool because ther is some issue with the server and it is getting restarted again and again. Please help me... Regards, Gopal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
documentation query for SSO int under ARS 7.5
hi all, I've got a pdf Integrating BCM Remedy ARS with SSO ... It's dated July 2006 Can anyone confirm whether its content is applicable to ARS 7.5 and later or whether there is any new documentation available related to the topic? Greetings Serouche __ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: documentation query for SSO int under ARS 7.5
forget my post ... I found this https://communities.bmc.com/communities/thread/29683 better late than never ... :-D On 3/25/2011 8:32 AM, Remedy Maniac wrote: hi all, I've got a pdf Integrating BCM Remedy ARS with SSO ... It's dated July 2006 Can anyone confirm whether its content is applicable to ARS 7.5 and later or whether there is any new documentation available related to the topic? Greetings Serouche __ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.5 P006 installation
Skip Patch 6, go stright to Patch 7. We're using Patch 7 from the very beginning and have no problems. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
ARS 7.5 P006 installation
Trying to do a fresh installation of ARS 7.5 on windows 2003 and SQL 2005. when I run thru the installer I select Windows authentication - using a service account which has SA access to the database server (on remote server) and also an admin on the ARS server. I am noticing that at some point in the installer, the installer deletes the service account from the SA group in the database server and then I get invalid login errors to the database and thus the database does not get created. I do see that all the installation files are there on the ARS server, the service is there also but doesn't start. And no database.. any ideas what to try? I also tried using SQL server authentication using the ARAdmin account but received the user is already logged in error when trying to install. Should I create a blank db, and then retry? Previously I was running the installer and letting it create the db.. Thanks! Marcelo Martinez ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.5 P006 installation
I had some issues doing new installs with some of the 7.5 patches (there is a thread in the archives). One thing I have gotten into the habit of doing (if permissible) is to create new sys admin account in the db just for the installation. This seems to work better than using SA, a Windows sys admin account or ARAdmin. Once the initial install finishes I delete the account and upgrades/patches work fine from there as ARAdmin. Jason On Thu, Mar 24, 2011 at 7:38 AM, Martinez, Marcelo A marc...@cpchem.comwrote: Trying to do a fresh installation of ARS 7.5 on windows 2003 and SQL 2005. when I run thru the installer I select Windows authentication - using a service account which has SA access to the database server (on remote server) and also an admin on the ARS server. I am noticing that at some point in the installer, the installer deletes the service account from the SA group in the database server and then I get invalid login errors to the database and thus the database does not get created. I do see that all the installation files are there on the ARS server, the service is there also but doesn't start. And no database.. any ideas what to try? I also tried using SQL server authentication using the ARAdmin account but received the user is already logged in error when trying to install. Should I create a blank db, and then retry? Previously I was running the installer and letting it create the db.. Thanks! Marcelo Martinez ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.5 Flashboard Issue
The FB variables themselves have values hardcoded in the run if and then when I open thr form that the FB's are on I also set default values. That all works fine. Then you start seleting items from the drop down menus and it changes (refreshes) the FB for 3 to 4 times and then just stops refreshing them. I turned logging on and the workflow is firing properly, the FB just are not refreshing. One more thing to mention, these FB's are on a page holder and on the second tab. When I select the first tab and then the second tab if does refresh it that way. On Mon, Mar 7, 2011 at 11:12 AM, Elry elryal...@gmail.com wrote: Hey Kevin ... We have a similar setup. I did notice that we had problems displaying and refreshing the flashboards when we made them dynamic. I found I could make the problem go away by giving the flashboard default parameters that load when the form the loads. That way a default flashboard is seen when the form opens. I then allow the User to make choices in fields that will change the nature of the flashboard. This seems to work for me. Good Luck Bud. On Mar 4, 7:40 am, Kevin Begosh kbeg...@gmail.com wrote: List, I have a flashboard console form, display only, where I have 5 flashboard data visualization items. On that same console I have some fields lets say a, b and c. A is a list of all the dashboards and when you select it, it hides and unhides all of them based on which one you select. Fields b and c are data fields that drive the qualification of the flashboards. So when you select a or b I am changing the qualification of the flashboard and refreshing it to show the new data. Everything so far works fine with this. The problem I just noticed is that after the select the B or C a couple of times the FB stop refreshing. If I closed the form and come back in everything works fine again and the FB refresh when I select the menu. The again after a couple of menu selections, lets say 4 or 5 of B or C, the FB stop refreshing again. This is only happening on the mid tier, the user tool does not appear to lock up as I am calling it, at all. This may sound dumb but it almost seems like there is so many times you can refresh the FB before it just locks up. Has anyone seen this before? AR Server 7.5 patch 7 ITSM 7.6.00 Windows 2003 SQL 2005 -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
ARS 7.5 or 7.6 API for Solaris
Hi Lister, does anyone of you know, if there is an ARS 7.5 / 7.6 API available for Solaris and if yes, are they 64 Bit compatible? I would be interested in the following libraries: - libicudatabmc.so.32.0 - libicui18nbmc.so.32.0 - libicuucbmc.so.32.0 - libicuiobmc.so.32.0 Thanks in advance. Mario ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.5 or 7.6 API for Solaris
7.5 include both a 32-bit and 64-bit flavor of each of the files. The 64-bit files have a suffix on the filename. E.g., libicuiobmc.so libicuiobmc.so.32 libicuiobmc.so.32.0 libicuiobmc_solsp64.so libicuiobmc_solsp64.so.32 libicuiobmc_solsp64.so.32.0 Axton Grams On Tue, Mar 8, 2011 at 7:05 AM, Mario Röhr mario.ro...@gmx.de wrote: Hi Lister, does anyone of you know, if there is an ARS 7.5 / 7.6 API available for Solaris and if yes, are they 64 Bit compatible? I would be interested in the following libraries: - libicudatabmc.so.32.0 - libicui18nbmc.so.32.0 - libicuucbmc.so.32.0 - libicuiobmc.so.32.0 Thanks in advance. Mario ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.5 or 7.6 API for Solaris
Hi,
It depends on if you link with libar_solsp64.{a,so} or libar.{a,so}.
The libicuXXbmc.so* is not included in the api-directory, but can be found
in the {arinstalldir}/bin directory.
Let me know if you need help getting these run-time libs.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
7.5 include both a 32-bit and 64-bit flavor of each of the files. The
64-bit files have a suffix on the filename. E.g.,
libicuiobmc.so
libicuiobmc.so.32
libicuiobmc.so.32.0
libicuiobmc_solsp64.so
libicuiobmc_solsp64.so.32
libicuiobmc_solsp64.so.32.0
Axton Grams
On Tue, Mar 8, 2011 at 7:05 AM, Mario Röhr mario.ro...@gmx.de wrote:
Hi Lister,
does anyone of you know, if there is an ARS 7.5 / 7.6 API available for
Solaris and if yes, are they 64 Bit compatible?
I would be interested in the following libraries:
- libicudatabmc.so.32.0
- libicui18nbmc.so.32.0
- libicuucbmc.so.32.0
- libicuiobmc.so.32.0
Thanks in advance.
Mario
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Re: ARS 7.5 Flashboard Issue
Hey Kevin ... We have a similar setup. I did notice that we had problems displaying and refreshing the flashboards when we made them dynamic. I found I could make the problem go away by giving the flashboard default parameters that load when the form the loads. That way a default flashboard is seen when the form opens. I then allow the User to make choices in fields that will change the nature of the flashboard. This seems to work for me. Good Luck Bud. On Mar 4, 7:40 am, Kevin Begosh kbeg...@gmail.com wrote: List, I have a flashboard console form, display only, where I have 5 flashboard data visualization items. On that same console I have some fields lets say a, b and c. A is a list of all the dashboards and when you select it, it hides and unhides all of them based on which one you select. Fields b and c are data fields that drive the qualification of the flashboards. So when you select a or b I am changing the qualification of the flashboard and refreshing it to show the new data. Everything so far works fine with this. The problem I just noticed is that after the select the B or C a couple of times the FB stop refreshing. If I closed the form and come back in everything works fine again and the FB refresh when I select the menu. The again after a couple of menu selections, lets say 4 or 5 of B or C, the FB stop refreshing again. This is only happening on the mid tier, the user tool does not appear to lock up as I am calling it, at all. This may sound dumb but it almost seems like there is so many times you can refresh the FB before it just locks up. Has anyone seen this before? AR Server 7.5 patch 7 ITSM 7.6.00 Windows 2003 SQL 2005 -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
ARS 7.5 Flashboard Issue
List, I have a flashboard console form, display only, where I have 5 flashboard data visualization items. On that same console I have some fields lets say a, b and c. A is a list of all the dashboards and when you select it, it hides and unhides all of them based on which one you select. Fields b and c are data fields that drive the qualification of the flashboards. So when you select a or b I am changing the qualification of the flashboard and refreshing it to show the new data. Everything so far works fine with this. The problem I just noticed is that after the select the B or C a couple of times the FB stop refreshing. If I closed the form and come back in everything works fine again and the FB refresh when I select the menu. The again after a couple of menu selections, lets say 4 or 5 of B or C, the FB stop refreshing again. This is only happening on the mid tier, the user tool does not appear to lock up as I am calling it, at all. This may sound dumb but it almost seems like there is so many times you can refresh the FB before it just locks up. Has anyone seen this before? AR Server 7.5 patch 7 ITSM 7.6.00 Windows 2003 SQL 2005 -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
arsperl 1.92 and ars 7.5 64bit
Hi there, I'm trying to get arsperl 1.92 work with ARS 7.5 64-bit(lx64) libraries, but when I run make test, I am getting the following error: PERL_DL_NONLAZY=1 /usr/bin/perl -MExtUtils::Command::MM -e test_harness(0, 'blib/lib', 'blib/arch') t/*.t t/00connect.t ... *** glibc detected *** /usr/bin/perl: double free or corruption (fasttop): 0x018dbbe0 *** And the test just hangs there. I have to ctrl-c to come out. Running it under gdb, it seems like there's a bug in the code(?) that does a double free or something? Here's a partial backtrace from gdb: #16 0x7ff6222bd5b6 in malloc_printerr (action=3, str=0x7ff622390c70 double free or corruption (fasttop), ptr=value optimized out) at malloc.c:6266 #17 0x7ff6222c3e83 in __libc_free (mem=value optimized out) at malloc.c:3738 #18 0x7ff621c8e933 in slt_free () from /usr/local/lib/perl/5.10.1/auto/ARS/ARS.so #19 0x7ff621b7bf29 in ClientConnToPort () from /usr/local/lib/perl/5.10.1/auto/ARS/ARS.so #20 0x7ff621b5c573 in IssueRPCToARServer () from /usr/local/lib/perl/5.10.1/auto/ARS/ARS.so #21 0x7ff621b5c0c4 in ARRPCCallServer () from /usr/local/lib/perl/5.10.1/auto/ARS/ARS.so #22 0x7ff621b803d9 in ARGetEncryptInfo () from /usr/local/lib/perl/5.10.1/auto/ARS/ARS.so #23 0x7ff621b7e754 in ARKeyExchangeHandler () from /usr/local/lib/perl/5.10.1/auto/ARS/ARS.so #24 0x7ff621b7e591 in ARKeyExchange () from /usr/local/lib/perl/5.10.1/auto/ARS/ARS.so #25 0x7ff621b60881 in ARLoadRPCControlStruct1 () from /usr/local/lib/perl/5.10.1/auto/ARS/ARS.so #26 0x7ff621b6024d in ARLoadRPCControlStruct () from /usr/local/lib/perl/5.10.1/auto/ARS/ARS.so #27 0x7ff621b713ef in ARVerifyUser () from /usr/local/lib/perl/5.10.1/auto/ARS/ARS.so #28 0x7ff621b12a74 in XS_ARS_ars_Login (my_perl=value optimized out, cv=value optimized out) at ARS.xs:426 It's the same result with or without -malign_double option. The architecture is lx64 and the linking was done as so: LD_RUN_PATH=/usr/ar/7.5/api/lib cc -shared -O2 -g -L/usr/local/lib -fstack-protector ARS.o support.o supportrev.o supportrev_generated.o -o blib/arch/auto/ARS/ARS.so /usr/ar/7.5/api/lib/libar_lx64.a \ -L/usr/ar/7.5/api/lib -lnsl -lpthread -licuucbmc_lx64 -licui18nbmc_lx64 -licudatabmc_lx64 Has anyone got arsperl1.92 working with 64-bit perl and 64-bit 7.5 ar libs on Linux? Any pointers/suggestions will be highly appreciated! -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/arsperl-1-92-and-ars-7-5-64bit-tp6063958p6063958.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Issue facing with dataimport utility - ARS 7.5
Hi, We are able to import with the same mapping file and data file using Import tool. We want to import through Command line to schedule a regular job. Moreover if we use 'cat' command to access my csv, it worked. So might not think there would be access problems. Please suggest if something else I need to check. Regards, Vidhi From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kendhammer, Mike Sent: Wednesday, February 23, 2011 8:13 PM To: arslist@ARSLIST.ORG Subject: Re: Issue facing with dataimport utility - ARS 7.5 ** Vidhi, The only other things that come to mind are... - Do you have proper access to the .csv file and - Could there be something set incorrectly in your .armx file? Here is the .armx file that we use... ?xml version=1.0 encoding=UTF-8?importmapping options datahandling badrecords=SKIP duplicaterecords=GEN_NEW_ID stripleading=false striptrailing=false transactionSize=0 truncate=true/ timehandling amSymbol= ampmSuffix=true dateFormat= dateSeparator= dateTimeFormat= pmSymbol= timeFormat= timeSeparator= use24Hour=false/ realnumberhandling decimalSeparator= digitgroupSeparator=/ flags allowTooFew=false allowTooMany=false disablePattern=false disableRequired=true forceoverride=false multimatch=USEFIRST suppressDefaults=false suppressFilters=false/ /options sourcefile filename=/u01/prodftp/prod/in/remedy/statusForRemedy.csv seperator=, titles=false type=CSV/ destinationserver name=hdtrnd/ formmappings formmap fileform= serverform=CDS:CustomerProgramStatus mapping field=536870916 normal fieldid=2 tokenIndex=2 type=FIELDID/ /mapping mapping field=536870917 normal fieldid=0 tokenIndex=0 type=FIELDID/ /mapping mapping field=536870915 normal fieldid=1 tokenIndex=1 type=FIELDID/ /mapping /formmap /formmappings /importmapping Mike From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vidhi Sharma Sent: Tuesday, February 22, 2011 11:23 PM To: arslist@ARSLIST.ORG Subject: Re: Issue facing with dataimport utility - ARS 7.5 ** Hi Mike, Thanks for your response. We tried the same command but still getting the error: ERROR - Cannot import, exception occured while importing /usr/bmc/importTest/ Import_Test.csv Regards, Vidhi From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kendhammer, Mike Sent: Wednesday, February 23, 2011 9:56 AM To: arslist@ARSLIST.ORG Subject: Re: Issue facing with dataimport utility - ARS 7.5 ** Hi Vidhi, Here is the command that we use on HP-UX, Oracle 11g system... /opt/java1.5/jre/bin/java -cp /u02/apps/remedy/ar/api/lib/arapi75.jar:/u02/apps/remedy/ar/api/lib/log4j-1.2.14.jar:/u02/apps/remedy/ar/api/lib/arapiext75.jar com.bmc.arsys.apiext.data.DataImport -u remedy -p $Short Description$ -x hdtrnd -M /u02/apps/remedy/arHome/arcmds/CDSCust.armx -l /u02/apps/remedy/ar/db/import2.log -o /u01/prodftp/prod/in/remedy/statusForRemedy.csv Maybe this will help? Mike From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vidhi Sharma Sent: Tuesday, February 22, 2011 5:43 AM To: arslist@ARSLIST.ORG Subject: Issue facing with dataimport utility - ARS 7.5 ** Hi, We are on AR server 7.5.00 Patch 004 OS - Solaris DB - Oracle 11g We need to schedule a job using dataimport utility. We are trying to execute the command through shell: /usr/jdk/instances/jdk1.5.0/jre/bin/java -cp /usr/bmc/ARSystem/api/lib/arapi75.jar:/usr/bmc/ARSystem/api/lib/log4j-1.2.14.jar:/usr/bmc/ARSystem/api/lib/arapiext75.jar com.bmc.arsys.apiext.data.DataImport -u arimport -p password -M /usr/bmc/importTest/ARMX.armx -l /usr/bmc/importTest/logFile.txt On execution of this command, following logs are created: INFO - AR System Import Tool 7.5.00 Feb 22, 2011 4:59:01 PM INFO - Starting import of /usr/bmc/importTest/Import_Test.csv ERROR - Cannot import, exception occured while importing /usr/bmc/importTest/ Import_Test.csv We have tried with both non-administrator and administrator users. Please suggest how to proceed further to successfully import of file. Regards, Vidhi Sharma ::DISCLAIMER:: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately
Re: Issue facing with dataimport utility - ARS 7.5
Vidhi, The only other things that come to mind are... - Do you have proper access to the .csv file and - Could there be something set incorrectly in your .armx file? Here is the .armx file that we use... ?xml version=1.0 encoding=UTF-8?importmapping options datahandling badrecords=SKIP duplicaterecords=GEN_NEW_ID stripleading=false striptrailing=false transactionSize=0 truncate=true/ timehandling amSymbol= ampmSuffix=true dateFormat= dateSeparator= dateTimeFormat= pmSymbol= timeFormat= timeSeparator= use24Hour=false/ realnumberhandling decimalSeparator= digitgroupSeparator=/ flags allowTooFew=false allowTooMany=false disablePattern=false disableRequired=true forceoverride=false multimatch=USEFIRST suppressDefaults=false suppressFilters=false/ /options sourcefile filename=/u01/prodftp/prod/in/remedy/statusForRemedy.csv seperator=, titles=false type=CSV/ destinationserver name=hdtrnd/ formmappings formmap fileform= serverform=CDS:CustomerProgramStatus mapping field=536870916 normal fieldid=2 tokenIndex=2 type=FIELDID/ /mapping mapping field=536870917 normal fieldid=0 tokenIndex=0 type=FIELDID/ /mapping mapping field=536870915 normal fieldid=1 tokenIndex=1 type=FIELDID/ /mapping /formmap /formmappings /importmapping Mike From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vidhi Sharma Sent: Tuesday, February 22, 2011 11:23 PM To: arslist@ARSLIST.ORG Subject: Re: Issue facing with dataimport utility - ARS 7.5 ** Hi Mike, Thanks for your response. We tried the same command but still getting the error: ERROR - Cannot import, exception occured while importing /usr/bmc/importTest/ Import_Test.csv Regards, Vidhi From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kendhammer, Mike Sent: Wednesday, February 23, 2011 9:56 AM To: arslist@ARSLIST.ORG Subject: Re: Issue facing with dataimport utility - ARS 7.5 ** Hi Vidhi, Here is the command that we use on HP-UX, Oracle 11g system... /opt/java1.5/jre/bin/java -cp /u02/apps/remedy/ar/api/lib/arapi75.jar:/u02/apps/remedy/ar/api/lib/log4j-1.2.14.jar:/u02/apps/remedy/ar/api/lib/arapiext75.jar com.bmc.arsys.apiext.data.DataImport -u remedy -p $Short Description$ -x hdtrnd -M /u02/apps/remedy/arHome/arcmds/CDSCust.armx -l /u02/apps/remedy/ar/db/import2.log -o /u01/prodftp/prod/in/remedy/statusForRemedy.csv Maybe this will help? Mike From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vidhi Sharma Sent: Tuesday, February 22, 2011 5:43 AM To: arslist@ARSLIST.ORG Subject: Issue facing with dataimport utility - ARS 7.5 ** Hi, We are on AR server 7.5.00 Patch 004 OS - Solaris DB - Oracle 11g We need to schedule a job using dataimport utility. We are trying to execute the command through shell: /usr/jdk/instances/jdk1.5.0/jre/bin/java -cp /usr/bmc/ARSystem/api/lib/arapi75.jar:/usr/bmc/ARSystem/api/lib/log4j-1.2.14.jar:/usr/bmc/ARSystem/api/lib/arapiext75.jar com.bmc.arsys.apiext.data.DataImport -u arimport -p password -M /usr/bmc/importTest/ARMX.armx -l /usr/bmc/importTest/logFile.txt On execution of this command, following logs are created: INFO - AR System Import Tool 7.5.00 Feb 22, 2011 4:59:01 PM INFO - Starting import of /usr/bmc/importTest/Import_Test.csv ERROR - Cannot import, exception occured while importing /usr/bmc/importTest/ Import_Test.csv We have tried with both non-administrator and administrator users. Please suggest how to proceed further to successfully import of file. Regards, Vidhi Sharma ::DISCLAIMER:: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ The information contained in this message is privileged and intended only for the recipients named. If the reader is not a representative of the intended recipient, any review, dissemination or copying of this message or the information it contains is prohibited. If you have
Issue facing with dataimport utility - ARS 7.5
Hi, We are on AR server 7.5.00 Patch 004 OS - Solaris DB - Oracle 11g We need to schedule a job using dataimport utility. We are trying to execute the command through shell: /usr/jdk/instances/jdk1.5.0/jre/bin/java -cp /usr/bmc/ARSystem/api/lib/arapi75.jar:/usr/bmc/ARSystem/api/lib/log4j-1.2.14.jar:/usr/bmc/ARSystem/api/lib/arapiext75.jar com.bmc.arsys.apiext.data.DataImport -u arimport -p password -M /usr/bmc/importTest/ARMX.armx -l /usr/bmc/importTest/logFile.txt On execution of this command, following logs are created: INFO - AR System Import Tool 7.5.00 Feb 22, 2011 4:59:01 PM INFO - Starting import of /usr/bmc/importTest/Import_Test.csv ERROR - Cannot import, exception occured while importing /usr/bmc/importTest/ Import_Test.csv We have tried with both non-administrator and administrator users. Please suggest how to proceed further to successfully import of file. Regards, Vidhi Sharma ::DISCLAIMER:: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Issue facing with dataimport utility - ARS 7.5
Hi Vidhi, Here is the command that we use on HP-UX, Oracle 11g system... /opt/java1.5/jre/bin/java -cp /u02/apps/remedy/ar/api/lib/arapi75.jar:/u02/apps/remedy/ar/api/lib/log4j-1.2.14.jar:/u02/apps/remedy/ar/api/lib/arapiext75.jar com.bmc.arsys.apiext.data.DataImport -u remedy -p $Short Description$ -x hdtrnd -M /u02/apps/remedy/arHome/arcmds/CDSCust.armx -l /u02/apps/remedy/ar/db/import2.log -o /u01/prodftp/prod/in/remedy/statusForRemedy.csv Maybe this will help? Mike From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vidhi Sharma Sent: Tuesday, February 22, 2011 5:43 AM To: arslist@ARSLIST.ORG Subject: Issue facing with dataimport utility - ARS 7.5 ** Hi, We are on AR server 7.5.00 Patch 004 OS - Solaris DB - Oracle 11g We need to schedule a job using dataimport utility. We are trying to execute the command through shell: /usr/jdk/instances/jdk1.5.0/jre/bin/java -cp /usr/bmc/ARSystem/api/lib/arapi75.jar:/usr/bmc/ARSystem/api/lib/log4j-1.2.14.jar:/usr/bmc/ARSystem/api/lib/arapiext75.jar com.bmc.arsys.apiext.data.DataImport -u arimport -p password -M /usr/bmc/importTest/ARMX.armx -l /usr/bmc/importTest/logFile.txt On execution of this command, following logs are created: INFO - AR System Import Tool 7.5.00 Feb 22, 2011 4:59:01 PM INFO - Starting import of /usr/bmc/importTest/Import_Test.csv ERROR - Cannot import, exception occured while importing /usr/bmc/importTest/ Import_Test.csv We have tried with both non-administrator and administrator users. Please suggest how to proceed further to successfully import of file. Regards, Vidhi Sharma ::DISCLAIMER:: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ The information contained in this message is privileged and intended only for the recipients named. If the reader is not a representative of the intended recipient, any review, dissemination or copying of this message or the information it contains is prohibited. If you have received this message in error, please immediately notify the sender, and delete the original message and attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Issue facing with dataimport utility - ARS 7.5
Hi Mike, Thanks for your response. We tried the same command but still getting the error: ERROR - Cannot import, exception occured while importing /usr/bmc/importTest/ Import_Test.csv Regards, Vidhi From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kendhammer, Mike Sent: Wednesday, February 23, 2011 9:56 AM To: arslist@ARSLIST.ORG Subject: Re: Issue facing with dataimport utility - ARS 7.5 ** Hi Vidhi, Here is the command that we use on HP-UX, Oracle 11g system... /opt/java1.5/jre/bin/java -cp /u02/apps/remedy/ar/api/lib/arapi75.jar:/u02/apps/remedy/ar/api/lib/log4j-1.2.14.jar:/u02/apps/remedy/ar/api/lib/arapiext75.jar com.bmc.arsys.apiext.data.DataImport -u remedy -p $Short Description$ -x hdtrnd -M /u02/apps/remedy/arHome/arcmds/CDSCust.armx -l /u02/apps/remedy/ar/db/import2.log -o /u01/prodftp/prod/in/remedy/statusForRemedy.csv Maybe this will help? Mike From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vidhi Sharma Sent: Tuesday, February 22, 2011 5:43 AM To: arslist@ARSLIST.ORG Subject: Issue facing with dataimport utility - ARS 7.5 ** Hi, We are on AR server 7.5.00 Patch 004 OS - Solaris DB - Oracle 11g We need to schedule a job using dataimport utility. We are trying to execute the command through shell: /usr/jdk/instances/jdk1.5.0/jre/bin/java -cp /usr/bmc/ARSystem/api/lib/arapi75.jar:/usr/bmc/ARSystem/api/lib/log4j-1.2.14.jar:/usr/bmc/ARSystem/api/lib/arapiext75.jar com.bmc.arsys.apiext.data.DataImport -u arimport -p password -M /usr/bmc/importTest/ARMX.armx -l /usr/bmc/importTest/logFile.txt On execution of this command, following logs are created: INFO - AR System Import Tool 7.5.00 Feb 22, 2011 4:59:01 PM INFO - Starting import of /usr/bmc/importTest/Import_Test.csv ERROR - Cannot import, exception occured while importing /usr/bmc/importTest/ Import_Test.csv We have tried with both non-administrator and administrator users. Please suggest how to proceed further to successfully import of file. Regards, Vidhi Sharma ::DISCLAIMER:: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ The information contained in this message is privileged and intended only for the recipients named. If the reader is not a representative of the intended recipient, any review, dissemination or copying of this message or the information it contains is prohibited. If you have received this message in error, please immediately notify the sender, and delete the original message and attachments. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.5 Consuming a Web Service that requires AD Authentication
Hi Sergio, When talking with BMC support it is a limitation; only basic authentication is supported. We did come up with a workaround and were able to consume the web service but I don't think it was a production worthy solution. As a proof of concept we used BURP Proxy to add on the NTLM authentication (see bottom of email for info). One function of BURP Proxy is to add NTLM credentials to a request. We put BURP Proxy on our test Remedy application server, pointed the filter that consumes the web service to localhost which was actually the BURP Proxy configured to proxy to our LANDesk server. It worked but since BURP's purpose is to intercept traffic all of that logging adds overhead as well as creates an intermediate log of all of the traffic/data. Putting man-in-the-middle software in a production environment as a workaround just didn't seem like a good idea. The LANDesk web services were sidelined so we never worked out a final solution. Instead of using the BURP Proxy we talked about two other solutions: 1. Our LANDesk team is also very handy with .NET and MS technologies. We tossed around the idea of them creating a middle-ware that would replace BURP Proxy it's only function would be to tack on NTLM authentication and pass the request to LANDesk 2. We also talked about installing a new LANDesk instance just for web services and various automation/integrations (this is the most likely candidate we would have gone with). On this one instance (website) we would allow basic authentication but secure it with SSL to encrypt the clear text password and ACLs to limit what hosts could access the website publishing the web service. On a side note, BURP Proxy is a pretty cool tool and something I am keeping handing to troubleshoot and profile web apps. HTH, Jason BURP Proxy: http://portswigger.net/burp/proxy.html Burp Proxy is an intercepting proxy server for security testing of web applications. It operates as a man-in-the-middle between your browser and the target application, allowing you to: * Intercept and modify all HTTP/S traffic passing in both directions. * Easily analyze all kinds of content, with automatic colorizing of request and response syntax, rendering of web content, and parsing of serialization schemes like AMF. * Apply fine-grained rules to determine which requests and responses are intercepted for manual testing. * View all traffic in the detailed proxy history, with advanced filters and search functions. * Send interesting items to other Burp Suite tools with a single click. * Save all of your work, and resume working later. * Quickly search and highlight interesting content within HTTP messages. * Work with custom SSL certificates and non-proxy-aware clients. * Define rules to automatically modify requests and responses without manual intervention. Burp Proxy provides the foundation for Burp Suite's user-driven workflow, allowing you to use an application in the normal way via your browser, and yet have full control of all its requests and responses. Using the proxy, you can quickly understand how the application works and start testing it manually, and you can also pass individual requests to other Burp tools for more advanced, customized and automated testing. On Fri, Jan 28, 2011 at 3:10 AM, Sergio Feito sfe...@gmail.com wrote: ** Hi Jason I have the same problem consuming a web service with windows integrated authentication. Were you able to solve the problem? or it is a Remedy limitation. Best regards. 2010/3/24 Jason Miller jason.mil...@gmail.com ** Hello List, We are working to consume a LANDesk web service to bring in asset information into the our CMDB (7.6). We are encountering an issue with authenticating to the LD server. They are using Windows integrated authentication to secure access the web service. We have tried using domain\username with no luck. Can Remedy use more than just basic authentication to consume a web service? I am sure somebody has come up against this before. Thanks, Jason ARS 7.5 p1 Windows 2008 x64 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.5 Consuming a Web Service that requires AD Authentication
Hi Jason I have the same problem consuming a web service with windows integrated authentication. Were you able to solve the problem? or it is a Remedy limitation. Best regards. 2010/3/24 Jason Miller jason.mil...@gmail.com ** Hello List, We are working to consume a LANDesk web service to bring in asset information into the our CMDB (7.6). We are encountering an issue with authenticating to the LD server. They are using Windows integrated authentication to secure access the web service. We have tried using domain\username with no luck. Can Remedy use more than just basic authentication to consume a web service? I am sure somebody has come up against this before. Thanks, Jason ARS 7.5 p1 Windows 2008 x64 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
connections issues with email engine on ARS 7.5
dear listers, the email engine seems to have some issues. Whenever I start the email engine, I can see in the Email error logs: Timeout during database query -- consider using more specific search criteria to narrow the results, and retry the operation ONC/RPC call timed out Has anyone already seen this? I got sybase 15 as the RDBMS Last week, my DBA recovered the DB from a previous backup. They forgot to change the default DB for ARAdmin to the new one. So I worked a whole day on the old db without noticing anything. Eventually we noticed the error. So they changed the default DB. I am wondering whether somthing needs to be fixed in the new DB. Any help/hint would be very much appreciated. Serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: connections issues with email engine on ARS 7.5
Hey there, Are you running as a Windows service or other? We had a similar issue with the Windows service a while back; the service hung but did not crash and we didn't catch it for several hours. In that time, so many messages queued up that a restart failed (though I can't remember if it was the exact same error). I had to run the engine manually via command line in order to clear out the queue before I could get the service to restart. Also, have you enabled SQL logging to see what the query looks like? You could try running the query directly to see if it fails (in whatever Sybase utility is comparable to SQL's query analyzer). Cheers! Eli -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac Sent: Tuesday, December 07, 2010 6:36 AM To: arslist@ARSLIST.ORG Subject: connections issues with email engine on ARS 7.5 dear listers, the email engine seems to have some issues. Whenever I start the email engine, I can see in the Email error logs: Timeout during database query -- consider using more specific search criteria to narrow the results, and retry the operation ONC/RPC call timed out Has anyone already seen this? I got sybase 15 as the RDBMS Last week, my DBA recovered the DB from a previous backup. They forgot to change the default DB for ARAdmin to the new one. So I worked a whole day on the old db without noticing anything. Eventually we noticed the error. So they changed the default DB. I am wondering whether somthing needs to be fixed in the new DB. Any help/hint would be very much appreciated. Serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
ARS 7.5 patch 5 upgrade
For those of you who were unfortunate enough to have installed AR System 7.5 patch 5 prior to it being pulled, did anyone who upgraded from there to patch 6 or 7 continue to have problems sourced in patch 5? We're trying to avoid a re-installation if we can help it with a minimum of risk, and to what (if any) extent a clean install would provide a more stable system than a patch upgrade. Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.5 patch 5 upgrade
Rick..I installed Patch 5 (first one), then second one, then 6, all in our Dev environment in prep for Prod.I didn't see any adverse affects.other than a large number of log files in the DB folder from the errant code in patch 5. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Thursday, November 18, 2010 8:49 AM To: arslist@ARSLIST.ORG Subject: ARS 7.5 patch 5 upgrade ** For those of you who were unfortunate enough to have installed AR System 7.5 patch 5 prior to it being pulled, did anyone who upgraded from there to patch 6 or 7 continue to have problems sourced in patch 5? We're trying to avoid a re-installation if we can help it with a minimum of risk, and to what (if any) extent a clean install would provide a more stable system than a patch upgrade. Rick _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.5 patch 5 upgrade
Thanks, LJ. We will probably go to patch 7 directly from 5. BMC says they haven't seen any problems doing that. Rick On Nov 18, 2010 10:09 AM, LJ LongWing lj.longw...@gmail.com wrote: Rick..I installed Patch 5 (first one), then second one, then 6, all in our Dev environment in prep for Prod.I didn't see any adverse affects.other than a large number of log files in the DB folder from the errant code in patch 5. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Thursday, November 18, 2010 8:49 AM To: arslist@ARSLIST.ORG Subject: ARS 7.5 patch 5 upgrade ** For those of you who were unfortunate enough to have installed AR System 7.5 patch 5 prior to it being pulled, did anyone who upgraded from there to patch 6 or 7 continue to have problems sourced in patch 5? We're trying to avoid a re-installation if we can help it with a minimum of risk, and to what (if any) extent a clean install would provide a more stable system than a patch upgrade. Rick _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.5 - anyone got a patch higher than 004 to work on Linux?
I did an upgrade to patch 6 and it worked OK. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Wednesday, October 20, 2010 5:18 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 - anyone got a patch higher than 004 to work on Linux? That's the kicker - there's no difference. I am talking a COMPLETELY fresh install - nothing changed whatsoever in the app, conf files, or db. Patch 004 works - nothing higher does... William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Blog: www.williamrentfrow.com O 715-592-5185 C 715-410-8056 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, October 20, 2010 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 - anyone got a patch higher than 004 to work on Linux? Are you getting an error message in any of the logs? If you have a working Patch 4 I would compare the config options (in the armonitor.cfg, ar.conf, and pluginsvr/ pluginsvr_config.xml). Fred Another unlucky person not able to go to WWRUG10 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Wednesday, October 20, 2010 12:47 PM To: arslist@ARSLIST.ORG Subject: ARS 7.5 - anyone got a patch higher than 004 to work on Linux? ** I have had this same problem on the following patches: 7.5 patch 005 (withdrawn by BMC) 7.5 patch 006 7.5 patch 007 I am installing on Suse Linux (non-root). The base install works fine but after starting the server the arplugin server dies. Commenting out the approval server fixes the problem - the plugin server works fine.however, the next step is to install the CMDB + ITSM, so we definitly need the approval server. The environment appears to be correct - and the unix ldd command shows no missing dependencies from this file for the approval server in the ar.conf file: /install dir/ar/approval/bin/arapprove.so Patch 004 does not have this problem. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Blog: www.williamrentfrow.com O 715-592-5185 C 715-410-8056 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARS 7.5 - anyone got a patch higher than 004 to work on Linux?
Hi All, We are aware of this issue and working on providing a fix. In the meantime, workaround is to run the approval server on dedicated plugin-server. Thanks Vijai -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Thursday, October 21, 2010 2:48 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 - anyone got a patch higher than 004 to work on Linux? That's the kicker - there's no difference. I am talking a COMPLETELY fresh install - nothing changed whatsoever in the app, conf files, or db. Patch 004 works - nothing higher does... William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Blog: www.williamrentfrow.com O 715-592-5185 C 715-410-8056 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, October 20, 2010 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 - anyone got a patch higher than 004 to work on Linux? Are you getting an error message in any of the logs? If you have a working Patch 4 I would compare the config options (in the armonitor.cfg, ar.conf, and pluginsvr/ pluginsvr_config.xml). Fred Another unlucky person not able to go to WWRUG10 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Wednesday, October 20, 2010 12:47 PM To: arslist@ARSLIST.ORG Subject: ARS 7.5 - anyone got a patch higher than 004 to work on Linux? ** I have had this same problem on the following patches: 7.5 patch 005 (withdrawn by BMC) 7.5 patch 006 7.5 patch 007 I am installing on Suse Linux (non-root). The base install works fine but after starting the server the arplugin server dies. Commenting out the approval server fixes the problem - the plugin server works fine.however, the next step is to install the CMDB + ITSM, so we definitly need the approval server. The environment appears to be correct - and the unix ldd command shows no missing dependencies from this file for the approval server in the ar.conf file: /install dir/ar/approval/bin/arapprove.so Patch 004 does not have this problem. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Blog: www.williamrentfrow.com O 715-592-5185 C 715-410-8056 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
ARS 7.5 - anyone got a patch higher than 004 to work on Linux?
I have had this same problem on the following patches: 7.5 patch 005 (withdrawn by BMC) 7.5 patch 006 7.5 patch 007 I am installing on Suse Linux (non-root). The base install works fine but after starting the server the arplugin server dies. Commenting out the approval server fixes the problem - the plugin server works fine...however, the next step is to install the CMDB + ITSM, so we definitly need the approval server. The environment appears to be correct - and the unix ldd command shows no missing dependencies from this file for the approval server in the ar.conf file: /install dir/ar/approval/bin/arapprove.so Patch 004 does not have this problem. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Blog: www.williamrentfrow.com O 715-592-5185 C 715-410-8056 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARS 7.5 - anyone got a patch higher than 004 to work on Linux?
Are you getting an error message in any of the logs? If you have a working Patch 4 I would compare the config options (in the armonitor.cfg, ar.conf, and pluginsvr/ pluginsvr_config.xml). Fred Another unlucky person not able to go to WWRUG10 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Wednesday, October 20, 2010 12:47 PM To: arslist@ARSLIST.ORG Subject: ARS 7.5 - anyone got a patch higher than 004 to work on Linux? ** I have had this same problem on the following patches: 7.5 patch 005 (withdrawn by BMC) 7.5 patch 006 7.5 patch 007 I am installing on Suse Linux (non-root). The base install works fine but after starting the server the arplugin server dies. Commenting out the approval server fixes the problem - the plugin server works fine.however, the next step is to install the CMDB + ITSM, so we definitly need the approval server. The environment appears to be correct - and the unix ldd command shows no missing dependencies from this file for the approval server in the ar.conf file: /install dir/ar/approval/bin/arapprove.so Patch 004 does not have this problem. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Blog: www.williamrentfrow.com O 715-592-5185 C 715-410-8056 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARS 7.5 - anyone got a patch higher than 004 to work on Linux?
That's the kicker - there's no difference. I am talking a COMPLETELY fresh install - nothing changed whatsoever in the app, conf files, or db. Patch 004 works - nothing higher does... William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Blog: www.williamrentfrow.com O 715-592-5185 C 715-410-8056 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, October 20, 2010 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 - anyone got a patch higher than 004 to work on Linux? Are you getting an error message in any of the logs? If you have a working Patch 4 I would compare the config options (in the armonitor.cfg, ar.conf, and pluginsvr/ pluginsvr_config.xml). Fred Another unlucky person not able to go to WWRUG10 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Wednesday, October 20, 2010 12:47 PM To: arslist@ARSLIST.ORG Subject: ARS 7.5 - anyone got a patch higher than 004 to work on Linux? ** I have had this same problem on the following patches: 7.5 patch 005 (withdrawn by BMC) 7.5 patch 006 7.5 patch 007 I am installing on Suse Linux (non-root). The base install works fine but after starting the server the arplugin server dies. Commenting out the approval server fixes the problem - the plugin server works fine.however, the next step is to install the CMDB + ITSM, so we definitly need the approval server. The environment appears to be correct - and the unix ldd command shows no missing dependencies from this file for the approval server in the ar.conf file: /install dir/ar/approval/bin/arapprove.so Patch 004 does not have this problem. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Blog: www.williamrentfrow.com O 715-592-5185 C 715-410-8056 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Sample code for ARS 7.5 JAVA API
Hi Friends, I am trying to integrate a portal with the ARS 7.5, using JAVA API, I will be highly grateful if anyone can share a sample code which can illustrate the example of Creating, Modifying and Querying (By Key and By Qualification) records in Remedy using Remedy 7.5 JAVA API. Thank You, Kaushal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
RESOLVED: arimportcmd / dataimport (ARS 7.5 and 7.6.3)
Mike, Thanks for sharing this. We followed your lead and got it working. We're still experimenting with arguments/switches/options, but this command worked fine on our Solaris (5.10) server: /usr/jdk/instances/jdk1.5.0/jre/bin/java -cp /u01/ar/api/lib/arapi7603_build001.jar:/u01/ar/api/lib/log4j-1.2.14.jar:/u01/ar/api/lib/arapiext7603_build001.jar com.bmc.arsys.apiext.data.DataImport -x vssinms84 -u -p pp -M /u01/ar/import/maps/testimportunix.armx -l /u01/ar/import/logs/import2.log Our AR install directory is /u01/ar. None of this is documented in the integration guide (7.6.3); it only discusses data imports from Windows. We used the Unix find command to locate the 3 jar files referenced in the MS Windows (DOS) batch file (C:\Program Files\BMC Software\ARSystem\dataimporttool\DataImport.bat): arapi7603_build001.jar arapiext7603_build001.jar log4j-1.2.14.jar These jar files are installed with the server; we didn't need to FTP them from a Windows pc. Thanks as well, LJ. This is an extension of what you suggested. One final thought - a couple of arslist posters recommended a different approach, using the old arimportcmd. One suggested using 7.1 libraries, and the other suggested installing the approval server (and advised that the arimportcmd binary had been moved to one of its directories). We didn't pursue either. HTH. Mike White EMail michael.wh...@verizon.commailto:michael.wh...@verizon.com Office 813.978.2192 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kendhammer, Mike Sent: Wednesday, September 29, 2010 2:17 PM To: arslist@ARSLIST.ORG Subject: Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3) ** Mike, We are on 7.5.0 patch 6. This is the command line that I am trying to use on our HP-UX server. /opt/java1.5/jre/bin/java -cp /u02/apps/remedy/ar/api/lib/arapi75.jar:/u02/apps/remedy/ar/api/lib/log4j-1.2.14.jar:/u02/apps/remedy/ar/api/lib/arapiext75.jar com.bmc.arsys.apiext.data.DataImport -u remedy --p * -x hdtrnt -M /u02/apps/remedy/arHome/arcmds/CDSCust.armx -l /u02/apps/remedy/ar/db/import2.log I created the new armx format file on my PC, then transferred the file to the HP server and I don't recall ever installing anything. However, I am stuck at the moment as the log file is generating the following error... INFO - AR System Import Tool 7.5.00 Sep 14, 2010 7:56:57 AM INFO - Starting import of /u01/prodftp/prod/in/remedy/statusForRemedy.csv ERROR - Cannot import, exception occured while importing /u01/prodftp/prod/in/remedy/statusForRemedy.csv Not sure if this help... Mike From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gadgil, Abhijeet Sent: Wednesday, September 29, 2010 11:03 AM To: arslist@ARSLIST.ORG Subject: Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3) Hello Mike, In 7.6.03 data imports need to be done using java based import tool. It is available in arsuitekitinstall as one of the components to install Name of the java based jar is arapiext7603build001.jar This will get installed at same level as developer studio in AR System install directory. Hope this helps. Regards, Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Walters, Mark [mark_walt...@bmc.com] Sent: Wednesday, September 29, 2010 8:11 PM To: arslist@ARSLIST.ORG Subject: Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3) ** Take a look in the approval server directory under your 7.6.03 install, you should find an arimportcmd binary in there. I'm not sure why it's no longer in the server/bin directory. Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of White, Michael W (Mike) Sent: 29 September 2010 15:37 To: arslist@ARSLIST.ORG Subject: arimportcmd / dataimport (ARS 7.5 and 7.6.3) ** Greetings! We're working to upgrade from ARS 7.0.1, patch 7 to ARS 7.6.3 on our Solaris 5.10 server / Oracle 10g database. So far, so good, but arimportcmd seems to have been discontinued. I see in the integration guide that Remedy Import has been replaced by a new Java-based dataimport, but I can't find anything for server-side data imports. Searching arslist archives, I find threads from July for ARS 7.5 that seem to confirm that arimportcmd has been deprecated. I tried to reply directly from it, but botched it somehow. Hopefully this isn't a duplicate
arimportcmd / dataimport (ARS 7.5 and 7.6.3)
Greetings! We're working to upgrade from ARS 7.0.1, patch 7 to ARS 7.6.3 on our Solaris 5.10 server / Oracle 10g database. So far, so good, but arimportcmd seems to have been discontinued. I see in the integration guide that Remedy Import has been replaced by a new Java-based dataimport, but I can't find anything for server-side data imports. Searching arslist archives, I find threads from July for ARS 7.5 that seem to confirm that arimportcmd has been deprecated. I tried to reply directly from it, but botched it somehow. Hopefully this isn't a duplicate (apologies if so). Am I missing something? We have a number of external applications that deposit data files on our server, after which Remedy workflow, and in some cases, Unix shell scripts initiate the server-side imports (arimportcmd in our current version). Is there a way to handle server-side imports in 7.6.3 (or 7.5, for that matter)? Thanks in advance for any help you can offer. Mike White EMail michael.wh...@verizon.commailto:michael.wh...@verizon.com Office 813.978.2192 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3)
Take a look in the approval server directory under your 7.6.03 install, you should find an arimportcmd binary in there. I'm not sure why it's no longer in the server/bin directory. Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of White, Michael W (Mike) Sent: 29 September 2010 15:37 To: arslist@ARSLIST.ORG Subject: arimportcmd / dataimport (ARS 7.5 and 7.6.3) ** Greetings! We're working to upgrade from ARS 7.0.1, patch 7 to ARS 7.6.3 on our Solaris 5.10 server / Oracle 10g database. So far, so good, but arimportcmd seems to have been discontinued. I see in the integration guide that Remedy Import has been replaced by a new Java-based dataimport, but I can't find anything for server-side data imports. Searching arslist archives, I find threads from July for ARS 7.5 that seem to confirm that arimportcmd has been deprecated. I tried to reply directly from it, but botched it somehow. Hopefully this isn't a duplicate (apologies if so). Am I missing something? We have a number of external applications that deposit data files on our server, after which Remedy workflow, and in some cases, Unix shell scripts initiate the server-side imports (arimportcmd in our current version). Is there a way to handle server-side imports in 7.6.3 (or 7.5, for that matter)? Thanks in advance for any help you can offer. Mike White EMail michael.wh...@verizon.commailto:michael.wh...@verizon.com Office 813.978.2192 _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
