ADM: ARSList on BMC Communites

[Jason Miller]

With the shutting down of our beloved arslist.org, the ARSList name does
live on in the BMC Communities. There is a private group that allows us to
continue to have conversations similar to the ones we have had here in the
past.

Yes, BMC owns the BMC Communities, and over the years the ARSlist being
independent was a staple of what Dan started years ago. I have to
admit that BMC has been good with not censoring conversations that are
unfavorable towards them. I have only seen one instance years ago where
replies to a BMC published document
<https://communities.bmc.com/community/bmcdn/discovery/blog/2014/11/14/addm-101-is-now-available-adds-storage-and-more>
were removed
<https://drive.google.com/file/d/0B74tdm250wuISkdRNjFrbzBnSzA/view> because
"*I need to be able to link to this post for marketing purposes and without
comments*." In the case of our private group they will not be linking to
any conversations for marketing purposes since you have to be a member to
see the content. Our private group isn't even indexed by search engines.

See the following post for more details if you are interested in joining:
https://communities.bmc.com/docs/DOC-124123

Jason
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: [EXTERNAL] Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[swanand deshpande]

All the very best Dough for all your future endeavors/ retirement. BMC
Remedy Community will miss the Guru & his knowledge. Happy Thanks Giving !

On Thu, Nov 28, 2019 at 8:54 AM Doug Blair  wrote:

> Doug Mueller, The List, The Universe and all that
>
> Forty-two, right? Nuff said, huh?
>
> I suppose that we could have figured out that someday this time would
> come. The news of Doug Mueller’s retirement and the subsequent shutdown of
> the ARSLIST, might have been predictable and inevitable, and there are both
> sad and enjoyable experiences and events connected to each. I’ve known Doug
> since 1993 and have been honored to work with him on various Remedy panels,
> projects and conferences.
>
> To a great extent I owe my computing career to Doug (and another guy, also
> named Doug, who couldn’t deal with whatever that “Remedy” startup was…). So
> do any of us - dozens, hundreds? - who were able to build enterprise-scale
> solutions  to some really, really complicated problems, using processes
> that Doug envisioned. We owe a lot to Doug, and we owe a lot to The List.
>
> Doug came up with a marvelous engine, hooked into lots of services,
> technologies, platforms and other processes. We learned from him how to use
> it to make our myriad enterprises better. ARSystem (in all of its various
> names) has been a true game changer and in our little corner of the world,
> that is *profound*. Tens of thousands of companies and agencies may never
> figure out the degree to which they depend on the concepts he has
> contributed.
>
> To be fair, many many other engineers and designers have helped along the
> way, but I think Doug deserves credit for the  foundation ideas, way back
> when before there was dirt.
>
> Doug (and Dan Bloom too, big time!) also deserves credit for another
> fundamental concept that was present at the beginning and continues to this
> day: open exchange of the knowledge needed to make the science work. Doug
> has been a frequent and consistent contributor to The List, patiently
> explaining, passionately defending, always sharing. Doug supported and
> advocated for this tech-centric and customer-centric forum, even when it
> might not have been to corporate advantage.
>
> As we leave the ARSLIST and go forward to work with these and other
> technologies, that notion free exchange of knowledge and criticisms,
> ideally with some honest corporate participation, is one we should try to
> adopt and promote wherever we can. Let this NOT be the end of an era.
>
> I didn’t mean this to be such a Dougfest, because there are are so many of
> you still reading this who have become personal friends as well as go-to
> people when things got tough. I for one will really miss you all!  I was
> going to try to start naming some, but Matt Laurenceau name-checked just
> about everyone I ever met last week so I figure you can just go ask Matt.
>
> Doug Mueller, thank you for making the rest of my life possible. I hope we
> have not heard the last from you (unless you want it that way) and I wish
> you satisfaction from all that you choose to do or not to do, bearing in
> mind that forward-looking statements do not imply any sort of commitment
> that any feature of your life will be included in a future release.
>
> The rest of you, please do keep in touch. Communities is a good place to
> start looking for addresses
>
> Long Live The List!
>
>
>
> Doug Blair
> d...@dougblair.com <— easy, huh?
>
>
> On Nov 27, 2019, at 11:58 PM, David Durling  wrote:
>
> I want to add my well wishes to Doug on his retirement!
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>


-- 
S.J.Deshpande
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: [EXTERNAL] Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Doug Blair]

Doug Mueller, The List, The Universe and all that

Forty-two, right? Nuff said, huh?

I suppose that we could have figured out that someday this time would come. The 
news of Doug Mueller’s retirement and the subsequent shutdown of the ARSLIST, 
might have been predictable and inevitable, and there are both sad and 
enjoyable experiences and events connected to each. I’ve known Doug since 1993 
and have been honored to work with him on various Remedy panels, projects and 
conferences.

To a great extent I owe my computing career to Doug (and another guy, also 
named Doug, who couldn’t deal with whatever that “Remedy” startup was…). So do 
any of us - dozens, hundreds? - who were able to build enterprise-scale 
solutions  to some really, really complicated problems, using processes that 
Doug envisioned. We owe a lot to Doug, and we owe a lot to The List.

Doug came up with a marvelous engine, hooked into lots of services, 
technologies, platforms and other processes. We learned from him how to use it 
to make our myriad enterprises better. ARSystem (in all of its various names) 
has been a true game changer and in our little corner of the world, that is 
profound. Tens of thousands of companies and agencies may never figure out the 
degree to which they depend on the concepts he has contributed.

To be fair, many many other engineers and designers have helped along the way, 
but I think Doug deserves credit for the  foundation ideas, way back when 
before there was dirt.

Doug (and Dan Bloom too, big time!) also deserves credit for another 
fundamental concept that was present at the beginning and continues to this 
day: open exchange of the knowledge needed to make the science work. Doug has 
been a frequent and consistent contributor to The List, patiently explaining, 
passionately defending, always sharing. Doug supported and advocated for this 
tech-centric and customer-centric forum, even when it might not have been to 
corporate advantage.

As we leave the ARSLIST and go forward to work with these and other 
technologies, that notion free exchange of knowledge and criticisms, ideally 
with some honest corporate participation, is one we should try to adopt and 
promote wherever we can. Let this NOT be the end of an era. 

I didn’t mean this to be such a Dougfest, because there are are so many of you 
still reading this who have become personal friends as well as go-to people 
when things got tough. I for one will really miss you all!  I was going to try 
to start naming some, but Matt Laurenceau name-checked just about everyone I 
ever met last week so I figure you can just go ask Matt. 

Doug Mueller, thank you for making the rest of my life possible. I hope we have 
not heard the last from you (unless you want it that way) and I wish you 
satisfaction from all that you choose to do or not to do, bearing in mind that 
forward-looking statements do not imply any sort of commitment that any feature 
of your life will be included in a future release.

The rest of you, please do keep in touch. Communities is a good place to start 
looking for addresses

Long Live The List!



Doug Blair
d...@dougblair.com <— easy, huh?


> On Nov 27, 2019, at 11:58 PM, David Durling  wrote:
> 
> I want to add my well wishes to Doug on his retirement! 
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: [EXTERNAL] Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[David Durling]

I want to add my well wishes to Doug on his retirement!  I remember a brief
encounter with him on a technical question - maybe a newbie one - during
something like an "Evening with Engineering" at an Orlando RUG (2001?).  He
& the other staff were helpful, friendly, and of course, knowledgable.
That experience, plus the posts I've seen from him over the years with his
enthusiasm for helping people solve problems & for explaining how things
worked, have always given me a good impression of him and the people around
him.

I'm also sad to see this list go.  Though my university left the ARSystem
platform a while back, the arslist was an important resource for me.
Thanks to all of you who have contributed to this list over the years, from
running it to those who gave thoughtful answers, sometimes very detailed.
It was a pleasure to be a part of this list!

May God bless you all!

David Durling



On Wed, Nov 27, 2019 at 12:42 PM Sanford, Claire <
claire.sanf...@memorialhermann.org> wrote:

> Aww  Bye Old Family!  I’m living in SnowVille these days but still
> check in and read what little has been happening.
>
>
>
> My favorite Doug moment was when he called me personally at what was
> 5:30am his time to help me with a problem that I had been trying to fix all
> night.  5 minutes on the phone and all was well.  I miss that kind of small
> town family feel!
>
>
>
> Take Care, Y’all!
>
>
>
> *From:* ARSList  *On Behalf Of *Matt
> Laurenceau
> *Sent:* Monday, November 25, 2019 3:30 AM
> *To:* ARSList 
> *Subject:* [EXTERNAL] Re: Announcements: Doug Mueller has left BMC,
> ARSlist will be shutting down on US Thanksgiving, Nov. 28th
>
>
>
> Engaging before Thanksgiving happens.
>
>  -- snip --
>
> On 03/10/2019 11:19, Misi Mladoniczky wrote:
>
>
>
> Let us help BMC understand what a great rapid development platform it is.
> Let us help them understand that the Innovation Suite and the Action
> Request System should be merged into a single platform again.
>
> The ARSlist has has been a very important place for me, making it possible
> to connected with all of you, our extended family of Remedy professionals.
> I am sure we will be able to stay connected in the future where we continue
> to help and collaborate with each other.
>
>
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__mailman.rrr.se_cgi_listinfo_arslist&d=DwMFaQ&c=cBOA5YEoZuz9KdLvh38YxdrPtfJt83ckXekfBgq5xB0&r=TjDOQeE84FB3IkKBOKJ7-reBz8qKDLQv4sMWw_GFxq4ypeuVm4ZMlj00hGeKuFbo&m=QTkT8Xx_SAEaBjBfMXp26UgY4RnG0jLPbyJCXTEiyTY&s=OREPq1s9XJx62Hg9o5htQq4Q0GuAZE6VxwMLVeLnTto&e=>
>
>
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__mailman.rrr.se_cgi_listinfo_arslist&d=DwMFaQ&c=cBOA5YEoZuz9KdLvh38YxdrPtfJt83ckXekfBgq5xB0&r=TjDOQeE84FB3IkKBOKJ7-reBz8qKDLQv4sMWw_GFxq4ypeuVm4ZMlj00hGeKuFbo&m=QTkT8Xx_SAEaBjBfMXp26UgY4RnG0jLPbyJCXTEiyTY&s=OREPq1s9XJx62Hg9o5htQq4Q0GuAZE6VxwMLVeLnTto&e=>
>
>
>
> --
>
> =
> Dariusz Kuzara
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__mailman.rrr.se_cgi_listinfo_arslist&d=DwMFaQ&c=cBOA5YEoZuz9KdLvh38YxdrPtfJt83ckXekfBgq5xB0&r=TjDOQeE84FB3IkKBOKJ7-reBz8qKDLQv4sMWw_GFxq4ypeuVm4ZMlj00hGeKuFbo&m=QTkT8Xx_SAEaBjBfMXp26UgY4RnG0jLPbyJCXTEiyTY&s=OREPq1s9XJx62Hg9o5htQq4Q0GuAZE6VxwMLVeLnTto&e=>
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>


-- 
D. Durling
ddurli...@gmail.com
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

RE: [EXTERNAL] Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Sanford, Claire]

Aww  Bye Old Family!  I’m living in SnowVille these days but still check in 
and read what little has been happening.

My favorite Doug moment was when he called me personally at what was 5:30am his 
time to help me with a problem that I had been trying to fix all night.  5 
minutes on the phone and all was well.  I miss that kind of small town family 
feel!

Take Care, Y’all!

From: ARSList  On Behalf Of Matt Laurenceau
Sent: Monday, November 25, 2019 3:30 AM
To: ARSList 
Subject: [EXTERNAL] Re: Announcements: Doug Mueller has left BMC, ARSlist will 
be shutting down on US Thanksgiving, Nov. 28th

Engaging before Thanksgiving happens.

Obviously enjoyed the Tech (AR System) and People (Doug) love shared in the 
past couple of weeks.

I'll share my story.

My first job (yeah, before 2000, just after school), was to implement AR System 
for a telco in Europe. Definitely loved the technology!
Did a couple of other AR System implementations in Europe
Then I was lucky enough to join Remedy Corp. I was so excited by this Silicon 
Valley startup!
That's how I met Doug. He took the time to send a 2-page Email explaining bits 
and bytes of how seamless Single Sign On should work with AR System. I was 
truly amazed.
We then had the "Peregrine interlude", as many of you know it...
BMC became such a better home for all of us.
And so much happened at BMC since Remedy joined (already 17 years ago!). And 
you can all be proud, the hottest items in BMC's portfolio leverage the spirit 
& magic that was inherited from Remedy
I've then met Dan, Misi, Jason, LJ, Kelly, Lenny, Phil, Arnold, Doug B, Dave 
and many others (Anders, Tony, Betina, Joe, Shyam, Rick, Axton, David, Carin, 
Eric, Herb, Kais, Matt R... just to name a few). Enjoyed much time (online or 
IRL) with many of you.
So much was achieved thanks to conversations between all of you.

My key takeaway from this story:
People are the core of everything.
They create technologies, they enable stories, they connect to other people to 
spread successes.

Wishing Doug the best.
And wishing you all best Business, hopefully with AR System or Helix.

Cheers,

~ Matthieu Laurenceau
https://www.linkedin.com/in/mattlaurenceau/<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.linkedin.com_in_mattlaurenceau_&d=DwMFaQ&c=cBOA5YEoZuz9KdLvh38YxdrPtfJt83ckXekfBgq5xB0&r=TjDOQeE84FB3IkKBOKJ7-reBz8qKDLQv4sMWw_GFxq4ypeuVm4ZMlj00hGeKuFbo&m=QTkT8Xx_SAEaBjBfMXp26UgY4RnG0jLPbyJCXTEiyTY&s=ToidoHw7Jb1Xogk6erz9AQaB5Qz-Zw0oOHpvAsRlm7w&e=>



On Thu, Nov 14, 2019 at 6:19 PM Dariusz Kuzara 
mailto:dariusz.kuz...@gmail.com>> wrote:
Well,
Exactly the same for me. I was inactive in ARS Remedy / BMC Remedy ITSM world 
for over 10 years but as Tommy still subscribed to the most valuable and 
supporting mailing list ever!!! It is very sad news the lsit is closing, Dough 
is leaving (I hope it well deserved retirement!!!).
Thank you Doug thank you all contributors!!! Dan, Misi all difficult to be 
mentioned here!!!

Good luck to all of you guys!!!

I'm missing Action Request System its functionalities and rapid development 
possibilities in my current job very much!!!

Cheers,

Dariusz Kuzara

pt., 4 paź 2019 o 15:15 Tommy Nijem 
mailto:tni...@nijemtech.com>> napisał(a):
Well, even though I have been in-active on the ARS/Remedy platform for more 
than 10 years I continue to subscribe to this list and this community. I was 
fairly active on the ARSList and with Remedy in the late 90’s and early 2000’s 
and in many ways I owe that to Doug and the visionary software he created. I 
can still recall how excited I was whenever Doug would weigh in on a question 
or thread on the list.

Doug, I wish you the best and I hope that you carry a sense of pride and 
accomplishment forward in to your future!

-Cheers

-Tommy
---
Tommy Nijem
NIJEMtech--Your trusted technology advisors
(229) 269-4151


On Oct 4, 2019, at 7:48 AM, Support 
mailto:supp...@arsmarts.com>> wrote:

+1000

Kaïs.
On 03/10/2019 11:19, Misi Mladoniczky wrote:


Let us help BMC understand what a great rapid development platform it is. Let 
us help them understand that the Innovation Suite and the Action Request System 
should be merged into a single platform again.

The ARSlist has has been a very important place for me, making it possible to 
connected with all of you, our extended family of Remedy professionals. I am 
sure we will be able to stay connected in the future where we continue to help 
and collaborate with each other.

--
ARSList mailing list
ARSList@arslist.org<mailto:ARSList@arslist.org>
https://mailman.rrr.se/cgi/listinfo/arslist<https://urldefense.proofpoint.com/v2/url?u=https-3A__mailman.rrr.se_cgi_listinfo_arslist&d=DwMFaQ&c=cBOA5YEoZuz9KdLvh38YxdrPtfJt83ckXekfBgq5xB0&r=TjDOQeE84FB3IkKBOKJ7-reBz8qKDLQv4sMWw_GFxq4ypeuVm4ZMlj00hGeKuFbo&m=QTkT8Xx_SAEaBj

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Matt Laurenceau]

Engaging before Thanksgiving happens.

Obviously enjoyed the Tech (AR System) and People (Doug) *love* shared in
the past couple of weeks.

I'll share my story.

My first job (yeah, before 2000, just after school), was to implement AR
System for a telco in Europe. Definitely loved the technology!
Did a couple of other AR System implementations in Europe
Then I was lucky enough to join Remedy Corp. I was so excited by this
Silicon Valley startup!
That's how I met Doug. He took the time to send a 2-page Email explaining
bits and bytes of how seamless Single Sign On should work with AR System. I
was truly amazed.
We then had the "Peregrine interlude", as many of you know it...
BMC became such a better home for all of us.
And so much happened at BMC since Remedy joined (already 17 years ago!).
And you can all be proud, the hottest items in BMC's portfolio leverage the
spirit & magic that was inherited from Remedy
I've then met Dan, Misi, Jason, LJ, Kelly, Lenny, Phil, Arnold, Doug B,
Dave and many others (Anders, Tony, Betina, Joe, Shyam, Rick, Axton, David,
Carin, Eric, Herb, Kais, Matt R... just to name a few). Enjoyed much time
(online or IRL) with many of you.
So much was achieved thanks to conversations between all of you.

My key takeaway from this story:
*People are the core of everything.*
They create technologies, they enable stories, they connect to other people
to spread successes.

Wishing Doug the best.
And wishing you all best Business, hopefully with AR System or Helix.

Cheers,

~ Matthieu Laurenceau
https://www.linkedin.com/in/mattlaurenceau/



On Thu, Nov 14, 2019 at 6:19 PM Dariusz Kuzara 
wrote:

> Well,
> Exactly the same for me. I was inactive in ARS Remedy / BMC Remedy ITSM
> world for over 10 years but as Tommy still subscribed to the most valuable
> and supporting mailing list ever!!! It is very sad news the lsit is
> closing, Dough is leaving (I hope it well deserved retirement!!!).
> Thank you Doug thank you all contributors!!! Dan, Misi all difficult to be
> mentioned here!!!
>
> Good luck to all of you guys!!!
>
> I'm missing Action Request System its functionalities and rapid
> development possibilities in my current job very much!!!
>
> Cheers,
>
> Dariusz Kuzara
>
> pt., 4 paź 2019 o 15:15 Tommy Nijem  napisał(a):
>
>> Well, even though I have been in-active on the ARS/Remedy platform for
>> more than 10 years I continue to subscribe to this list and this community.
>> I was fairly active on the ARSList and with Remedy in the late 90’s and
>> early 2000’s and in many ways I owe that to Doug and the visionary software
>> he created. I can still recall how excited I was whenever Doug would weigh
>> in on a question or thread on the list.
>>
>> Doug, I wish you the best and I hope that you carry a sense of pride and
>> accomplishment forward in to your future!
>>
>> -Cheers
>>
>> -Tommy
>> ---
>> Tommy Nijem
>> NIJEMtech--Your trusted technology advisors
>> (229) 269-4151
>>
>>
>> On Oct 4, 2019, at 7:48 AM, Support  wrote:
>>
>> +1000
>>
>> Kaïs.
>>
>> On 03/10/2019 11:19, Misi Mladoniczky wrote:
>>
>>
>>
>> Let us help BMC understand what a great rapid development platform it is.
>> Let us help them understand that the Innovation Suite and the Action
>> Request System should be merged into a single platform again.
>>
>> The ARSlist has has been a very important place for me, making it
>> possible to connected with all of you, our extended family of Remedy
>> professionals. I am sure we will be able to stay connected in the future
>> where we continue to help and collaborate with each other.
>>
>>
>> --
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
>>
>>
>> --
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
>>
>
>
> --
> =
> Dariusz Kuzara
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Dariusz Kuzara]

Well,
Exactly the same for me. I was inactive in ARS Remedy / BMC Remedy ITSM
world for over 10 years but as Tommy still subscribed to the most valuable
and supporting mailing list ever!!! It is very sad news the lsit is
closing, Dough is leaving (I hope it well deserved retirement!!!).
Thank you Doug thank you all contributors!!! Dan, Misi all difficult to be
mentioned here!!!

Good luck to all of you guys!!!

I'm missing Action Request System its functionalities and rapid development
possibilities in my current job very much!!!

Cheers,

Dariusz Kuzara

pt., 4 paź 2019 o 15:15 Tommy Nijem  napisał(a):

> Well, even though I have been in-active on the ARS/Remedy platform for
> more than 10 years I continue to subscribe to this list and this community.
> I was fairly active on the ARSList and with Remedy in the late 90’s and
> early 2000’s and in many ways I owe that to Doug and the visionary software
> he created. I can still recall how excited I was whenever Doug would weigh
> in on a question or thread on the list.
>
> Doug, I wish you the best and I hope that you carry a sense of pride and
> accomplishment forward in to your future!
>
> -Cheers
>
> -Tommy
> ---
> Tommy Nijem
> NIJEMtech--Your trusted technology advisors
> (229) 269-4151
>
>
> On Oct 4, 2019, at 7:48 AM, Support  wrote:
>
> +1000
>
> Kaïs.
>
> On 03/10/2019 11:19, Misi Mladoniczky wrote:
>
>
>
> Let us help BMC understand what a great rapid development platform it is.
> Let us help them understand that the Innovation Suite and the Action
> Request System should be merged into a single platform again.
>
> The ARSlist has has been a very important place for me, making it possible
> to connected with all of you, our extended family of Remedy professionals.
> I am sure we will be able to stay connected in the future where we continue
> to help and collaborate with each other.
>
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>


-- 
=
Dariusz Kuzara
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Axton]

Sad to hear on both fronts.  I enjoyed my time on the list and also enjoyed
the conversations with Doug on the list and outside the list.  He was an
inspiration to me personally and professionally; always the voice of
reason.  Doug, all the best, and I hope you enjoy yourself with whatever
comes next.  To the list, the old timers, time spent here was time well
spent.  I enjoyed the conversations, the banter, and meeting all of you in
person that I was able to meet over the years.  The Remedy/ARS community
was my home for a time and there are a lot of great people I had the
pleasure of getting to know.

Axton

On Fri, Oct 4, 2019 at 9:00 AM Ramy S. Ayoub  wrote:

> Good luck Doug..
>
> On Fri, Oct 4, 2019 at 3:14 PM Tommy Nijem  wrote:
>
>> Well, even though I have been in-active on the ARS/Remedy platform for
>> more than 10 years I continue to subscribe to this list and this community.
>> I was fairly active on the ARSList and with Remedy in the late 90’s and
>> early 2000’s and in many ways I owe that to Doug and the visionary software
>> he created. I can still recall how excited I was whenever Doug would weigh
>> in on a question or thread on the list.
>>
>> Doug, I wish you the best and I hope that you carry a sense of pride and
>> accomplishment forward in to your future!
>>
>> -Cheers
>>
>> -Tommy
>> ---
>> Tommy Nijem
>> NIJEMtech--Your trusted technology advisors
>> (229) 269-4151
>>
>>
>> On Oct 4, 2019, at 7:48 AM, Support  wrote:
>>
>> +1000
>>
>> Kaïs.
>>
>> On 03/10/2019 11:19, Misi Mladoniczky wrote:
>>
>>
>>
>> Let us help BMC understand what a great rapid development platform it is.
>> Let us help them understand that the Innovation Suite and the Action
>> Request System should be merged into a single platform again.
>>
>> The ARSlist has has been a very important place for me, making it
>> possible to connected with all of you, our extended family of Remedy
>> professionals. I am sure we will be able to stay connected in the future
>> where we continue to help and collaborate with each other.
>>
>>
>> --
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
>>
>>
>> --
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
>>
> --
> Sent from Gmail Mobile
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Ramy S. Ayoub]

Good luck Doug..

On Fri, Oct 4, 2019 at 3:14 PM Tommy Nijem  wrote:

> Well, even though I have been in-active on the ARS/Remedy platform for
> more than 10 years I continue to subscribe to this list and this community.
> I was fairly active on the ARSList and with Remedy in the late 90’s and
> early 2000’s and in many ways I owe that to Doug and the visionary software
> he created. I can still recall how excited I was whenever Doug would weigh
> in on a question or thread on the list.
>
> Doug, I wish you the best and I hope that you carry a sense of pride and
> accomplishment forward in to your future!
>
> -Cheers
>
> -Tommy
> ---
> Tommy Nijem
> NIJEMtech--Your trusted technology advisors
> (229) 269-4151
>
>
> On Oct 4, 2019, at 7:48 AM, Support  wrote:
>
> +1000
>
> Kaïs.
>
> On 03/10/2019 11:19, Misi Mladoniczky wrote:
>
>
>
> Let us help BMC understand what a great rapid development platform it is.
> Let us help them understand that the Innovation Suite and the Action
> Request System should be merged into a single platform again.
>
> The ARSlist has has been a very important place for me, making it possible
> to connected with all of you, our extended family of Remedy professionals.
> I am sure we will be able to stay connected in the future where we continue
> to help and collaborate with each other.
>
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
-- 
Sent from Gmail Mobile
-- 
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ARSList@arslist.org
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Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Tommy Nijem]

Well, even though I have been in-active on the ARS/Remedy platform for more 
than 10 years I continue to subscribe to this list and this community. I was 
fairly active on the ARSList and with Remedy in the late 90’s and early 2000’s 
and in many ways I owe that to Doug and the visionary software he created. I 
can still recall how excited I was whenever Doug would weigh in on a question 
or thread on the list.

Doug, I wish you the best and I hope that you carry a sense of pride and 
accomplishment forward in to your future!

-Cheers

-Tommy 
---
Tommy Nijem
NIJEMtech--Your trusted technology advisors
(229) 269-4151


> On Oct 4, 2019, at 7:48 AM, Support  wrote:
> 
> +1000
> 
> Kaïs.
> 
> On 03/10/2019 11:19, Misi Mladoniczky wrote:
>> 
>> 
>> Let us help BMC understand what a great rapid development platform it is. 
>> Let us help them understand that the Innovation Suite and the Action Request 
>> System should be merged into a single platform again.
>> 
>> The ARSlist has has been a very important place for me, making it possible 
>> to connected with all of you, our extended family of Remedy professionals. I 
>> am sure we will be able to stay connected in the future where we continue to 
>> help and collaborate with each other.
>> 
> 
> -- 
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist

-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Support]

+1000

Kaïs.

On 03/10/2019 11:19, Misi Mladoniczky wrote:



Let us help BMC understand what a great rapid development platform it 
is. Let us help them understand that the Innovation Suite and the 
Action Request System should be merged into a single platform again.


The ARSlist has has been a very important place for me, making it 
possible to connected with all of you, our extended family of Remedy 
professionals. I am sure we will be able to stay connected in the 
future where we continue to help and collaborate with each other.




-- 
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ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Misi Mladoniczky]

Hi,

When talking about my fondness of the AR System to a BMC person at Helix 
Immersion Days a few weeks back I got a question back:
- What is it, Augmented Reality?

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
October 3, 2019 10:58 PM, "Derek Berube"  wrote:
The Action Request System was a revolutionary product well ahead of its time! I 
am fortunate to have had the opportunity to devote a significant amount of my 
professional career delighting customers with solutions powered by AR System! 
It was a treat to witness them marveling at how quickly forms could be 
constructed, web services published, and data replicated with a platform that 
could scale to meet the most grueling of enterprise workloads. I remember how 
electric it was listening to Doug talk about different facets fo the AR System 
platform. 
Thanks for everything and the best of luck in all your future endeavors, Doug! 
Derek 
On Oct 2, 2019, at 4:44 PM, arsl...@danielbloom.ca 
(mailto:arsl...@danielbloom.ca)  wrote: 
  Doug Mueller’s last day at BMC was Monday, September 30th. As we all know, 
Doug was the creator of the ARSystem as a founding member of Remedy 
Corporation.  He has always retained the philosophy of supporting the user 
community, even before he accepted my invitation to join this list in 1993.  
After consultation with Jason and Misi, the current custodians of this ARSlist, 
it was decided that I should post to this external list that Doug has left, in 
the hopes that all current and former members of our community can express 
their best wishes here where it can be done outside of a Corporation based 
community and where Doug can of course also read them.  In Doug’s honor, it was 
also decided that we would shut down the ARSlist permanently on US 
Thanksgiving, giving folks until then to post their comments, and to signify 
the thanks we give to Doug for all he has done.  My understanding is that the 
archives will continue to be available, and of course can be saved for 
posterity.  For my part, it was sad news that someone who has contributed so 
much, holds so many forward thinking innovative patents singularly and jointly 
with others, would be departing.I was supposed to post this yesterday and 
it took me until today to accept that he really had left. I won’t be 
disappointed if I am proven wrong …….  Dan Daniel Bloom Founder of the ARSlist 
in November 1993 Active in the Remedy ARSystem world since 1.0-- 
ARSList mailing list
ARSList@arslist.org (mailto:ARSList@arslist.org)
https://mailman.rrr.se/cgi/listinfo/arslist 
(https://mailman.rrr.se/cgi/listinfo/arslist)
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Derek Berube]

The Action Request System was a revolutionary product well ahead of its time!  
I am fortunate to have had the opportunity to devote a significant amount of my 
professional career delighting customers with solutions powered by AR System! 
It was a treat to witness them marveling at how quickly forms could be 
constructed, web services published, and data replicated with a platform that 
could scale to meet the most grueling of enterprise workloads.  I remember how 
electric it was listening to Doug talk about different facets fo the AR System 
platform.

Thanks for everything and the best of luck in all your future endeavors, Doug!

Derek


> On Oct 2, 2019, at 4:44 PM, arsl...@danielbloom.ca  
> wrote:
> 
> Doug Mueller’s last day at BMC was Monday, September 30th. As we all know, 
> Doug was the creator of the ARSystem as a founding member of Remedy 
> Corporation.
>  
> He has always retained the philosophy of supporting the user community, even 
> before he accepted my invitation to join this list in 1993.
>  
> After consultation with Jason and Misi, the current custodians of this 
> ARSlist, it was decided that I should post to this external list that Doug 
> has left, in the hopes that all current and former members of our community 
> can express their best wishes here where it can be done outside of a 
> Corporation based community and where Doug can of course also read them.
>  
> In Doug’s honor, it was also decided that we would shut down the ARSlist 
> permanently on US Thanksgiving, giving folks until then to post their 
> comments, and to signify the thanks we give to Doug for all he has done.
>  
> My understanding is that the archives will continue to be available, and of 
> course can be saved for posterity.
>  
> For my part, it was sad news that someone who has contributed so much, holds 
> so many forward thinking innovative patents singularly and jointly with 
> others, would be departing. 
>  
> I was supposed to post this yesterday and it took me until today to accept 
> that he really had left. I won’t be disappointed if I am proven wrong …….
>  
> Dan
> Daniel Bloom
> Founder of the ARSlist in November 1993
> Active in the Remedy ARSystem world since 1.0
>  
>  
> -- 
> ARSList mailing list
> ARSList@arslist.org <mailto:ARSList@arslist.org>
> https://mailman.rrr.se/cgi/listinfo/arslist 
> <https://mailman.rrr.se/cgi/listinfo/arslist>
-- 
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ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Amit Raokhande]

Wish you all the best Doug. This portal was very helpful, will miss it
for sure.

Thanks & Regards,
Amit

On Thu, Oct 3, 2019 at 9:40 PM Patrick Dill  wrote:

> I started my IT career in 2000 with Remedy, what a great product you have
> created Doug and the wisdom of this community will be missed.
>
>
>
> Best wishes,
>
> Patrick Dill
>
>
>
>
>
> *From:* ARSList  *On Behalf Of *
> arsl...@danielbloom.ca
> *Sent:* Wednesday, October 2, 2019 2:44 PM
> *To:* arslist@arslist.org
> *Subject:* Announcements: Doug Mueller has left BMC, ARSlist will be
> shutting down on US Thanksgiving, Nov. 28th
>
>
>
> Doug Mueller’s last day at BMC was Monday, September 30th. As we all
> know, Doug was the creator of the ARSystem as a founding member of Remedy
> Corporation.
>
>
>
> He has always retained the philosophy of supporting the user community,
> even before he accepted my invitation to join this list in 1993.
>
>
>
> After consultation with Jason and Misi, the current custodians of this
> ARSlist, it was decided that I should post to this external list that Doug
> has left, in the hopes that all current and former members of our community
> can express their best wishes here where it can be done outside of a
> Corporation based community and where Doug can of course also read them.
>
>
>
> In Doug’s honor, it was also decided that we would shut down the ARSlist
> permanently on US Thanksgiving, giving folks until then to post their
> comments, and to signify the thanks we give to Doug for all he has done.
>
>
>
> My understanding is that the archives will continue to be available, and
> of course can be saved for posterity.
>
>
>
> For my part, it was sad news that someone who has contributed so much,
> holds so many forward thinking innovative patents singularly and jointly
> with others, would be departing.
>
>
>
> I was supposed to post this yesterday and it took me until today to accept
> that he really had left. I won’t be disappointed if I am proven wrong …….
>
>
>
> Dan
>
> Daniel Bloom
>
> Founder of the ARSlist in November 1993
>
> Active in the Remedy ARSystem world since 1.0
>
>
>
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

RE: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Patrick Dill]

I started my IT career in 2000 with Remedy, what a great product you have 
created Doug and the wisdom of this community will be missed.

Best wishes,
Patrick Dill


From: ARSList  On Behalf Of arsl...@danielbloom.ca
Sent: Wednesday, October 2, 2019 2:44 PM
To: arslist@arslist.org
Subject: Announcements: Doug Mueller has left BMC, ARSlist will be shutting 
down on US Thanksgiving, Nov. 28th

Doug Mueller's last day at BMC was Monday, September 30th. As we all know, Doug 
was the creator of the ARSystem as a founding member of Remedy Corporation.

He has always retained the philosophy of supporting the user community, even 
before he accepted my invitation to join this list in 1993.

After consultation with Jason and Misi, the current custodians of this ARSlist, 
it was decided that I should post to this external list that Doug has left, in 
the hopes that all current and former members of our community can express 
their best wishes here where it can be done outside of a Corporation based 
community and where Doug can of course also read them.

In Doug's honor, it was also decided that we would shut down the ARSlist 
permanently on US Thanksgiving, giving folks until then to post their comments, 
and to signify the thanks we give to Doug for all he has done.

My understanding is that the archives will continue to be available, and of 
course can be saved for posterity.

For my part, it was sad news that someone who has contributed so much, holds so 
many forward thinking innovative patents singularly and jointly with others, 
would be departing.

I was supposed to post this yesterday and it took me until today to accept that 
he really had left. I won't be disappointed if I am proven wrong ...

Dan
Daniel Bloom
Founder of the ARSlist in November 1993
Active in the Remedy ARSystem world since 1.0


-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Ali Abdelaziz Musa via ARSList]

Hi Doug:

 

I would like to take this opportunity to thanks Doug for theknowledge that I 
have gained during the 22-years of my experience(ARS3-ARS9.1.04), you ow me a 
lot of guidance in my career, you help me travel andwork in US, Canada and 
Saudi Arabia.

I will take one of the sentences stated by one of our group and repeat it 
“Youare an inspiration to a vast and diverse group of individuals”. 

I hope this light you emitted on us will keep you happy allyour live, we wish 
you better retirement. I will borrow this Isamic wishes “Daua:Good bless you 
and reply to you all the benefits we have gained through yourinspiration and 
knowledge of your product and bless all your family and kids”

 

Thanks & Regards
__

Ali Abdelaziz Musa - ELRAZI CORP




BMC-REMEDY/ORACLE/UNIX  Developer/Technical Lead

10 Sanromanoway Apt 1912, Toronto,  M3N2Y2, Canada

Tel: 1-647-325-9301, 1-613-725-7001, 1-905-626-5218, 1-613-899-9301

___









 

On Wednesday, October 2, 2019, 05:45:57 PM EDT, arsl...@danielbloom.ca 
 wrote:  
 
 
Doug Mueller’s last day at BMC was Monday, September 30th. As we all know, Doug 
was the creator of the ARSystem as a founding member of Remedy Corporation.

  

He has always retained the philosophy of supporting the user community, even 
before he accepted my invitation to join this list in 1993.

  

After consultation with Jason and Misi, the current custodians of this ARSlist, 
it was decided that I should post to this external list that Doug has left, in 
the hopes that all current and former members of our community can express 
their best wishes here where it can be done outside of a Corporation based 
community and where Doug can of course also read them.

  

In Doug’s honor, it was also decided that we would shut down the ARSlist 
permanently on US Thanksgiving, giving folks until then to post their comments, 
and to signify the thanks we give to Doug for all he has done.

  

My understanding is that the archives will continue to be available, and of 
course can be saved for posterity.

  

For my part, it was sad news that someone who has contributed so much, holds so 
many forward thinking innovative patents singularly and jointly with others, 
would be departing. 

  

I was supposed to post this yesterday and it took me until today to accept that 
he really had left. I won’t be disappointed if I am proven wrong …….

  

Dan

Daniel Bloom

Founder of the ARSlist in November 1993

Active in the Remedy ARSystem world since 1.0

  

  
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist
  -- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Phil Murnane]

Hearing the news that Doug is receding – I feel like some of the first 
physicists who read quantum theory and thought to themselves that our universe 
is different now.  Best of luck and all blessings, Doug.

Thanks also to Dan, Jason, and Misi for all their time spent supporting this 
community.  There were many difficult days when just knowing this place existed 
made life a bit better.

Farewell and Godspeed,
--Phil

From: ARSList  on behalf of 
"arsl...@danielbloom.ca" 
Reply-To: ARSList 
Date: Wednesday, October 2, 2019 at 5:45 PM
To: "arslist@arslist.org" 
Subject: Announcements: Doug Mueller has left BMC, ARSlist will be shutting 
down on US Thanksgiving, Nov. 28th

Doug Mueller’s last day at BMC was Monday, September 30th. As we all know, Doug 
was the creator of the ARSystem as a founding member of Remedy Corporation.

He has always retained the philosophy of supporting the user community, even 
before he accepted my invitation to join this list in 1993.

After consultation with Jason and Misi, the current custodians of this ARSlist, 
it was decided that I should post to this external list that Doug has left, in 
the hopes that all current and former members of our community can express 
their best wishes here where it can be done outside of a Corporation based 
community and where Doug can of course also read them.

In Doug’s honor, it was also decided that we would shut down the ARSlist 
permanently on US Thanksgiving, giving folks until then to post their comments, 
and to signify the thanks we give to Doug for all he has done.

My understanding is that the archives will continue to be available, and of 
course can be saved for posterity.

For my part, it was sad news that someone who has contributed so much, holds so 
many forward thinking innovative patents singularly and jointly with others, 
would be departing.

I was supposed to post this yesterday and it took me until today to accept that 
he really had left. I won’t be disappointed if I am proven wrong …….

Dan
Daniel Bloom
Founder of the ARSlist in November 1993
Active in the Remedy ARSystem world since 1.0


-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

RE: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Burns, Carina]

Thank you Doug for creating a product that has provided me with a livelihood 
for 20+ years.
As a long time lurker of the list, thank you to Dan, Jason, and Misi (Tjana!) 
for supporting the ARSList.  I have found many answers by reading thru the 
forum.  I hope to find some of you on the communities forum.

From: ARSList  On Behalf Of arsl...@danielbloom.ca
Sent: Wednesday, October 2, 2019 4:44 PM
To: arslist@arslist.org
Subject: Announcements: Doug Mueller has left BMC, ARSlist will be shutting 
down on US Thanksgiving, Nov. 28th

Doug Mueller's last day at BMC was Monday, September 30th. As we all know, Doug 
was the creator of the ARSystem as a founding member of Remedy Corporation.

He has always retained the philosophy of supporting the user community, even 
before he accepted my invitation to join this list in 1993.

After consultation with Jason and Misi, the current custodians of this ARSlist, 
it was decided that I should post to this external list that Doug has left, in 
the hopes that all current and former members of our community can express 
their best wishes here where it can be done outside of a Corporation based 
community and where Doug can of course also read them.

In Doug's honor, it was also decided that we would shut down the ARSlist 
permanently on US Thanksgiving, giving folks until then to post their comments, 
and to signify the thanks we give to Doug for all he has done.

My understanding is that the archives will continue to be available, and of 
course can be saved for posterity.

For my part, it was sad news that someone who has contributed so much, holds so 
many forward thinking innovative patents singularly and jointly with others, 
would be departing.

I was supposed to post this yesterday and it took me until today to accept that 
he really had left. I won't be disappointed if I am proven wrong ...

Dan
Daniel Bloom
Founder of the ARSlist in November 1993
Active in the Remedy ARSystem world since 1.0


-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Reiser, John J]

>From Doug's own mouth we say "No, no, no . . . Well OK. Here's how we can 
>handle that request . . ."
Doug,
Are you sure there isn't a bit of workflow left that you need to tweak?
Happy Retirement. You are an inspiration to a vast and diverse group of 
individuals.
>From the early days (ARS 2.0 & ARText 1.5), through the dark ages and onward 
>to the BMC world Doug has always been a reminder of what we in this role 
>strive for; Customer Support. Give them what they need while satisfying what 
>they want. We did get PUSH fields and Check Boxes.
Thanks again.
Remedy ARS Admin since Nov 1994

Dan,
Thanks for all the years of support for the "List". We appreciate your hard 
work more than you know. For a time THIS was the only place to get real answers 
really fast. We've met many wonderful people and few real characters on the 
ARSList.
Claire S, Matt R, Carey B, LJ L, Patrick Z, Kelly D, Tauf C, Fred G, Jason M, 
Misi M, David E, John S, Howard R, Gidd C and many more.
Friday Humor and Dan's "timing tests" always broke up the mundane.

Thanks for the years of community support.
Thank you,
---
John J. Reiser
Building 760-J202
Remedy AR System Developer
Senior Software Development Analyst
Lockheed Martin - RMS Moorestown Region
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me

From: ARSList  On Behalf Of arsl...@danielbloom.ca
Sent: Wednesday, October 02, 2019 5:44 PM
To: arslist@arslist.org
Subject: EXTERNAL: Announcements: Doug Mueller has left BMC, ARSlist will be 
shutting down on US Thanksgiving, Nov. 28th

Doug Mueller's last day at BMC was Monday, September 30th. As we all know, Doug 
was the creator of the ARSystem as a founding member of Remedy Corporation.

He has always retained the philosophy of supporting the user community, even 
before he accepted my invitation to join this list in 1993.

After consultation with Jason and Misi, the current custodians of this ARSlist, 
it was decided that I should post to this external list that Doug has left, in 
the hopes that all current and former members of our community can express 
their best wishes here where it can be done outside of a Corporation based 
community and where Doug can of course also read them.

In Doug's honor, it was also decided that we would shut down the ARSlist 
permanently on US Thanksgiving, giving folks until then to post their comments, 
and to signify the thanks we give to Doug for all he has done.

My understanding is that the archives will continue to be available, and of 
course can be saved for posterity.

For my part, it was sad news that someone who has contributed so much, holds so 
many forward thinking innovative patents singularly and jointly with others, 
would be departing.

I was supposed to post this yesterday and it took me until today to accept that 
he really had left. I won't be disappointed if I am proven wrong ...

Dan
Daniel Bloom
Founder of the ARSlist in November 1993
Active in the Remedy ARSystem world since 1.0


-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

RE: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Terry Bootsma]

I remember sitting in Doug’s office (in the Remedy V1.1 years) and discussing 
this concept he had called “Flashboards”, …. LOL.  Doug, a visionary for sure, 
you always had a unique perspective on any question or problem posed to you.

 

Enjoy this next stage of your life.  Enjoy your kids and your time driving them 
to their ice hockey games.  😊 .  

 

Your Canadian Friend…

 

Terry

 

 

From: ARSList  On Behalf Of arsl...@danielbloom.ca
Sent: October 2, 2019 5:44 PM
To: arslist@arslist.org
Subject: Announcements: Doug Mueller has left BMC, ARSlist will be shutting 
down on US Thanksgiving, Nov. 28th

 

Doug Mueller’s last day at BMC was Monday, September 30th. As we all know, Doug 
was the creator of the ARSystem as a founding member of Remedy Corporation.

 

He has always retained the philosophy of supporting the user community, even 
before he accepted my invitation to join this list in 1993.

 

After consultation with Jason and Misi, the current custodians of this ARSlist, 
it was decided that I should post to this external list that Doug has left, in 
the hopes that all current and former members of our community can express 
their best wishes here where it can be done outside of a Corporation based 
community and where Doug can of course also read them.

 

In Doug’s honor, it was also decided that we would shut down the ARSlist 
permanently on US Thanksgiving, giving folks until then to post their comments, 
and to signify the thanks we give to Doug for all he has done.

 

My understanding is that the archives will continue to be available, and of 
course can be saved for posterity.

 

For my part, it was sad news that someone who has contributed so much, holds so 
many forward thinking innovative patents singularly and jointly with others, 
would be departing. 

 

I was supposed to post this yesterday and it took me until today to accept that 
he really had left. I won’t be disappointed if I am proven wrong …….

 

Dan

Daniel Bloom

Founder of the ARSlist in November 1993

Active in the Remedy ARSystem world since 1.0

 

 

-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Misi Mladoniczky]

Hi,

The Action Request System is not dead at all, it is only the name Remedy that 
is going out of circulation.

The Action Request System now resides under the Helix ITSM umbrella.
Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
October 3, 2019 1:55 PM, "Stan Feinstein"  wrote:
Misi, 

I hope you are wrong, that Remedy as a brand is not dead, but will 
continue to live and evolve. 

And I for one am disappointed that the ARSList is ending. It’s been our 
community for 25+ years, and I hope you and your peers will figure out a way 
for it to continue. 

Stan Feinstein 

w. 310-230-1722 

c. 310-428-5748. 
From: ARSList [mailto:arslist-boun...@arslist.org 
(mailto:mailto:arslist-boun...@arslist.org)] On Behalf Of Misi Mladoniczky
Sent: Thursday, October 03, 2019 2:19 AM
To: ARSList 
Subject: Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting 
down on US Thanksgiving, Nov. 28th 
Hi,

I guess it is a fitting time for the ARSlist to go. Doug was one of the 
earliest members of the list, and has always engaged with us here.

I had the privilege to meet Doug a week ago at the BMC offices after the Helix 
Immersion Days. You were always an inspiration and a source of technical 
insights stripped off the otherwise permeating marketing fluff. I wish you good 
luck in future endeavors and hope to reconnect in years to come.

Even though Remedy as a brand name seams to be dead, I hope that Remedy will 
continue to live and evolve.

Let us help BMC understand what a great rapid development platform it is. Let 
us help them understand that the Innovation Suite and the Action Request System 
should be merged into a single platform again.

The ARSlist has has been a very important place for me, making it possible to 
connected with all of you, our extended family of Remedy professionals. I am 
sure we will be able to stay connected in the future where we continue to help 
and collaborate with each other.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
October 2, 2019 11:46 PM, arsl...@danielbloom.ca 
(mailto:arsl...@danielbloom.ca) wrote: 
Doug Mueller’s last day at BMC was Monday, September 30th. As we all 
know, Doug was the creator of the ARSystem as a founding member of Remedy 
Corporation. 

He has always retained the philosophy of supporting the user community, 
even before he accepted my invitation to join this list in 1993. 

After consultation with Jason and Misi, the current custodians of this 
ARSlist, it was decided that I should post to this external list that Doug has 
left, in the hopes that all current and former members of our community can 
express their best wishes here where it can be done outside of a Corporation 
based community and where Doug can of course also read them. 

In Doug’s honor, it was also decided that we would shut down the 
ARSlist permanently on US Thanksgiving, giving folks until then to post their 
comments, and to signify the thanks we give to Doug for all he has done. 

My understanding is that the archives will continue to be available, 
and of course can be saved for posterity. 

For my part, it was sad news that someone who has contributed so much, 
holds so many forward thinking innovative patents singularly and jointly with 
others, would be departing. 

I was supposed to post this yesterday and it took me until today to 
accept that he really had left. I won’t be disappointed if I am proven wrong 
……. 

Dan 

Daniel Bloom 

Founder of the ARSlist in November 1993 

Active in the Remedy ARSystem world since 1.0
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Danny Kellett]

Loved the AR System from the start and always admired what you created 
Doug. Therefore my family and I thank you for enabling me to create a 
career around that. Glad I got to meet you at the RUGS.


To members of the list, I was lucky enough to have it as a resource when 
I started at Remedy Corp in 1999 and while it was still very popular. I 
learned a lot, thank you.


To Dan, Misi and Jason, thank you and well done for making our jobs that 
little bit easier.


All the best, see you on BMC communities.
Regards
Danny
https://www.dannykellett.com
https://www.javasystemsolutions.com

-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

RE: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Stan Feinstein]

Misi,

 

I hope you are wrong, that Remedy as a brand is not dead, but will continue to 
live and evolve.

 

And I for one am disappointed that the ARSList is ending.  It’s been our 
community for 25+ years, and I hope you and your peers will figure out a way 
for it to continue.

 

Stan Feinstein

w. 310-230-1722

c. 310-428-5748.

 

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Thursday, October 03, 2019 2:19 AM
To: ARSList 
Subject: Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting 
down on US Thanksgiving, Nov. 28th

 

Hi,

I guess it is a fitting time for the ARSlist to go. Doug was one of the 
earliest members of the list, and has always engaged with us here.

I had the privilege to meet Doug a week ago at the BMC offices after the Helix 
Immersion Days. You were always an inspiration and a source of technical 
insights stripped off the otherwise permeating marketing fluff. I wish you good 
luck in future endeavors and hope to reconnect in years to come.

Even though Remedy as a brand name seams to be dead, I hope that Remedy will 
continue to live and evolve.

Let us help BMC understand what a great rapid development platform it is. Let 
us help them understand that the Innovation Suite and the Action Request System 
should be merged into a single platform again.

The ARSlist has has been a very important place for me, making it possible to 
connected with all of you, our extended family of Remedy professionals. I am 
sure we will be able to stay connected in the future where we continue to help 
and collaborate with each other.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se




October 2, 2019 11:46 PM, arsl...@danielbloom.ca 
<mailto:arsl...@danielbloom.ca>  wrote:

Doug Mueller’s last day at BMC was Monday, September 30th. As we all know, Doug 
was the creator of the ARSystem as a founding member of Remedy Corporation.

He has always retained the philosophy of supporting the user community, even 
before he accepted my invitation to join this list in 1993.

After consultation with Jason and Misi, the current custodians of this ARSlist, 
it was decided that I should post to this external list that Doug has left, in 
the hopes that all current and former members of our community can express 
their best wishes here where it can be done outside of a Corporation based 
community and where Doug can of course also read them.

In Doug’s honor, it was also decided that we would shut down the ARSlist 
permanently on US Thanksgiving, giving folks until then to post their comments, 
and to signify the thanks we give to Doug for all he has done.

My understanding is that the archives will continue to be available, and of 
course can be saved for posterity.

For my part, it was sad news that someone who has contributed so much, holds so 
many forward thinking innovative patents singularly and jointly with others, 
would be departing.

I was supposed to post this yesterday and it took me until today to accept that 
he really had left. I won’t be disappointed if I am proven wrong …….

Dan

Daniel Bloom

Founder of the ARSlist in November 1993

Active in the Remedy ARSystem world since 1.0

-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Lee Cullom]

Long live Mueller!

Sent from Nine<http://www.9folders.com/>

From: Theo Fondse 
Sent: Thursday, October 3, 2019 5:34 AM
To: 'ARSList'
Subject: RE: Announcements: Doug Mueller has left BMC, ARSlist will be shutting 
down on US Thanksgiving, Nov. 28th

Farewell Doug!

Thanks for all your insights and guidance through the years!
Best wishes for the retirement years!

You will be missed!


Best Regards,

Theo Fondse

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Randeep Atwal
Sent: Thursday, 3 October, 2019 06:13 AM
To: ARSList 
Subject: Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting 
down on US Thanksgiving, Nov. 28th

Doug.  So long and thanks for everything you have done for so many of us in the 
Remedy community.

It is a bit mind boggling to this day that the platform architecture continues 
to evolve on the original technical foundation you set in motion.

And you have always been such a great person to talk to anyone in the 
community, and meet them where they are.  Every conversation with you was truly 
an opportunity to learn something, which is something that is getting rarer and 
rarer these days.  Thanks for the inspiration!

I hope you can continue your pursuit of happiness, in this next chapter of your 
life

All of my best wishes..

Randeep Atwal


On Wed, Oct 2, 2019 at 2:46 PM 
mailto:arsl...@danielbloom.ca>> wrote:
Doug Mueller’s last day at BMC was Monday, September 30th. As we all know, Doug 
was the creator of the ARSystem as a founding member of Remedy Corporation.

He has always retained the philosophy of supporting the user community, even 
before he accepted my invitation to join this list in 1993.

After consultation with Jason and Misi, the current custodians of this ARSlist, 
it was decided that I should post to this external list that Doug has left, in 
the hopes that all current and former members of our community can express 
their best wishes here where it can be done outside of a Corporation based 
community and where Doug can of course also read them.

In Doug’s honor, it was also decided that we would shut down the ARSlist 
permanently on US Thanksgiving, giving folks until then to post their comments, 
and to signify the thanks we give to Doug for all he has done.

My understanding is that the archives will continue to be available, and of 
course can be saved for posterity.

For my part, it was sad news that someone who has contributed so much, holds so 
many forward thinking innovative patents singularly and jointly with others, 
would be departing.

I was supposed to post this yesterday and it took me until today to accept that 
he really had left. I won’t be disappointed if I am proven wrong …….

Dan
Daniel Bloom
Founder of the ARSlist in November 1993
Active in the Remedy ARSystem world since 1.0


--
ARSList mailing list
ARSList@arslist.org<mailto:ARSList@arslist.org>
https://mailman.rrr.se/cgi/listinfo/arslist
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

RE: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Theo Fondse]

Farewell Doug!

 

Thanks for all your insights and guidance through the years!

Best wishes for the retirement years!

 

You will be missed!

 

 

Best Regards,

 

Theo Fondse

 

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Randeep Atwal
Sent: Thursday, 3 October, 2019 06:13 AM
To: ARSList 
Subject: Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting 
down on US Thanksgiving, Nov. 28th

 

Doug.  So long and thanks for everything you have done for so many of us in the 
Remedy community.  

 

It is a bit mind boggling to this day that the platform architecture continues 
to evolve on the original technical foundation you set in motion.  

 

And you have always been such a great person to talk to anyone in the 
community, and meet them where they are.  Every conversation with you was truly 
an opportunity to learn something, which is something that is getting rarer and 
rarer these days.  Thanks for the inspiration!

 

I hope you can continue your pursuit of happiness, in this next chapter of your 
life

 

All of my best wishes..

 

Randeep Atwal

  

 

On Wed, Oct 2, 2019 at 2:46 PM mailto:arsl...@danielbloom.ca> > wrote:

Doug Mueller’s last day at BMC was Monday, September 30th. As we all know, Doug 
was the creator of the ARSystem as a founding member of Remedy Corporation.

 

He has always retained the philosophy of supporting the user community, even 
before he accepted my invitation to join this list in 1993.

 

After consultation with Jason and Misi, the current custodians of this ARSlist, 
it was decided that I should post to this external list that Doug has left, in 
the hopes that all current and former members of our community can express 
their best wishes here where it can be done outside of a Corporation based 
community and where Doug can of course also read them.

 

In Doug’s honor, it was also decided that we would shut down the ARSlist 
permanently on US Thanksgiving, giving folks until then to post their comments, 
and to signify the thanks we give to Doug for all he has done.

 

My understanding is that the archives will continue to be available, and of 
course can be saved for posterity.

 

For my part, it was sad news that someone who has contributed so much, holds so 
many forward thinking innovative patents singularly and jointly with others, 
would be departing. 

 

I was supposed to post this yesterday and it took me until today to accept that 
he really had left. I won’t be disappointed if I am proven wrong …….

 

Dan

Daniel Bloom

Founder of the ARSlist in November 1993

Active in the Remedy ARSystem world since 1.0

 

 

-- 
ARSList mailing list
ARSList@arslist.org <mailto:ARSList@arslist.org> 
https://mailman.rrr.se/cgi/listinfo/arslist

-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Misi Mladoniczky]

Hi,

I guess it is a fitting time for the ARSlist to go. Doug was one of the 
earliest members of the list, and has always engaged with us here.

I had the privilege to meet Doug a week ago at the BMC offices after the Helix 
Immersion Days. You were always an inspiration and a source of technical 
insights stripped off the otherwise permeating marketing fluff. I wish you good 
luck in future endeavors and hope to reconnect in years to come.

Even though Remedy as a brand name seams to be dead, I hope that Remedy will 
continue to live and evolve.

Let us help BMC understand what a great rapid development platform it is. Let 
us help them understand that the Innovation Suite and the Action Request System 
should be merged into a single platform again.

The ARSlist has has been a very important place for me, making it possible to 
connected with all of you, our extended family of Remedy professionals. I am 
sure we will be able to stay connected in the future where we continue to help 
and collaborate with each other.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
October 2, 2019 11:46 PM, arsl...@danielbloom.ca 
(mailto:arsl...@danielbloom.ca) wrote:
Doug Mueller’s last day at BMC was Monday, September 30th. As we all 
know, Doug was the creator of the ARSystem as a founding member of Remedy 
Corporation. 

He has always retained the philosophy of supporting the user community, 
even before he accepted my invitation to join this list in 1993. 

After consultation with Jason and Misi, the current custodians of this 
ARSlist, it was decided that I should post to this external list that Doug has 
left, in the hopes that all current and former members of our community can 
express their best wishes here where it can be done outside of a Corporation 
based community and where Doug can of course also read them. 

In Doug’s honor, it was also decided that we would shut down the 
ARSlist permanently on US Thanksgiving, giving folks until then to post their 
comments, and to signify the thanks we give to Doug for all he has done. 

My understanding is that the archives will continue to be available, 
and of course can be saved for posterity. 

For my part, it was sad news that someone who has contributed so much, 
holds so many forward thinking innovative patents singularly and jointly with 
others, would be departing. 

I was supposed to post this yesterday and it took me until today to 
accept that he really had left. I won’t be disappointed if I am proven wrong 
……. 

Dan 

Daniel Bloom 

Founder of the ARSlist in November 1993 

Active in the Remedy ARSystem world since 1.0
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Randeep Atwal]

Doug.  So long and thanks for everything you have done for so many of us in
the Remedy community.

It is a bit mind boggling to this day that the platform architecture
continues to evolve on the original technical foundation you set in
motion.

And you have always been such a great person to talk to anyone in the
community, and meet them where they are.  Every conversation with you was
truly an opportunity to learn something, which is something that is getting
rarer and rarer these days.  Thanks for the inspiration!

I hope you can continue your pursuit of happiness, in this next chapter of
your life

All of my best wishes..

Randeep Atwal


On Wed, Oct 2, 2019 at 2:46 PM  wrote:

> Doug Mueller’s last day at BMC was Monday, September 30th. As we all
> know, Doug was the creator of the ARSystem as a founding member of Remedy
> Corporation.
>
>
>
> He has always retained the philosophy of supporting the user community,
> even before he accepted my invitation to join this list in 1993.
>
>
>
> After consultation with Jason and Misi, the current custodians of this
> ARSlist, it was decided that I should post to this external list that Doug
> has left, in the hopes that all current and former members of our community
> can express their best wishes here where it can be done outside of a
> Corporation based community and where Doug can of course also read them.
>
>
>
> In Doug’s honor, it was also decided that we would shut down the ARSlist
> permanently on US Thanksgiving, giving folks until then to post their
> comments, and to signify the thanks we give to Doug for all he has done.
>
>
>
> My understanding is that the archives will continue to be available, and
> of course can be saved for posterity.
>
>
>
> For my part, it was sad news that someone who has contributed so much,
> holds so many forward thinking innovative patents singularly and jointly
> with others, would be departing.
>
>
>
> I was supposed to post this yesterday and it took me until today to accept
> that he really had left. I won’t be disappointed if I am proven wrong …….
>
>
>
> Dan
>
> Daniel Bloom
>
> Founder of the ARSlist in November 1993
>
> Active in the Remedy ARSystem world since 1.0
>
>
>
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

RE: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Tammineni, Dasa via ARSList]

Same here, met Doug at 2004 RUG in DC, took picture with him, was so proud and 
happy. Been out of Remedy for more than 10 years but like to hang out in this 
group. Wish this list to continue even more stronger as legacy to Doug, but 
only caretakers get the final say.

Someone please pass all these “Thank You” notes to Doug as a thank you for his 
contribution to the community.

Without the list my survival would be have been hard especially in the 
beginning of my career. Ever thankful to Remedy founders and ARSList founders.

Thanks
Dasa

From: [External] ARSList  On Behalf Of [External] 
Tales - Grupos
Sent: Wednesday, October 02, 2019 5:12 PM
To: ARSList
Subject: Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting 
down on US Thanksgiving, Nov. 28th

Yes, truly sad news.

I met Doug in 2004 at the Washington DC RUG conference and was impressed by his 
charisma and passion for his work, I remember taking some pictures with him at 
the event, he was welcoming people and asking them to tag their names on a 
panel where it had the names of all participants (or almost all) as background.
I also remember playing some video game with him at one of the parties of this 
event and it really struck me because it was so nice to meet the person who 
created the tool I was working on and that he was so friendly and charismatic.
I met him again other times by the years, some meetings and other ARS-related 
events. It certainly had some influence on my career.

Regards,

Tales.




Em 2 de outubro de 2019 às 18:46:31, 
arsl...@danielbloom.ca<mailto:arsl...@danielbloom.ca> 
(arsl...@danielbloom.ca<mailto:arsl...@danielbloom.ca>) escreveu:
Doug Mueller’s last day at BMC was Monday, September 30th. As we all know, Doug 
was the creator of the ARSystem as a founding member of Remedy Corporation.

He has always retained the philosophy of supporting the user community, even 
before he accepted my invitation to join this list in 1993.

After consultation with Jason and Misi, the current custodians of this ARSlist, 
it was decided that I should post to this external list that Doug has left, in 
the hopes that all current and former members of our community can express 
their best wishes here where it can be done outside of a Corporation based 
community and where Doug can of course also read them.

In Doug’s honor, it was also decided that we would shut down the ARSlist 
permanently on US Thanksgiving, giving folks until then to post their comments, 
and to signify the thanks we give to Doug for all he has done.

My understanding is that the archives will continue to be available, and of 
course can be saved for posterity.

For my part, it was sad news that someone who has contributed so much, holds so 
many forward thinking innovative patents singularly and jointly with others, 
would be departing.

I was supposed to post this yesterday and it took me until today to accept that 
he really had left. I won’t be disappointed if I am proven wrong …….

Dan
Daniel Bloom
Founder of the ARSlist in November 1993
Active in the Remedy ARSystem world since 1.0


--
ARSList mailing list
ARSList@arslist.org<mailto:ARSList@arslist.org>
https://mailman.rrr.se/cgi/listinfo/arslist<https://urldefense.proofpoint.com/v2/url?u=https-3A__mailman.rrr.se_cgi_listinfo_arslist&d=DwMFaQ&c=j-EkbjBYwkAB4f8ZbVn1Fw&r=RThMXM21vHwKoB-z8dIBc1tTQAIQXfWY0X0c3fELYCE&m=ot_C6ScUy2bjnXa7zs0wxaLmCpyImz4l-LDTNfVRBGo&s=XF3EhdZ67_qzds6jMpky7bbPgV9somO_i_7OX3TVgU4&e=>
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RE: RE: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Hullule, Kiran]

Doug - The Legend
We will miss you.

Thank you for everything you did in this space.

Best Regards
Kiran H

Sent from my Android phone using TouchDown (www.symantec.com)

From: ARSList  on behalf of Timothy Powell 

Sent: Thursday, October 3, 2019 1:33:17 AM
To: 'ARSList'
Subject: [EXTERNAL] RE: Announcements: Doug Mueller has left BMC, ARSlist will 
be shutting down on US Thanksgiving, Nov. 28th

Doug,
It was a pleasure knowing you, catching back up and talking to you at events, 
and for me, the rare opportunity to actually work with you for several months 
on a project. It was truly an honor and something I will never forget.

Best wishes in your future endeavors Doug! I hope we'll still see you around my 
friend.

With respect and admiration,
Tim Powell

From: ARSList  On Behalf Of arsl...@danielbloom.ca
Sent: Wednesday, October 02, 2019 5:44 PM
To: arslist@arslist.org
Subject: Announcements: Doug Mueller has left BMC, ARSlist will be shutting 
down on US Thanksgiving, Nov. 28th

Doug Mueller's last day at BMC was Monday, September 30th. As we all know, Doug 
was the creator of the ARSystem as a founding member of Remedy Corporation.

He has always retained the philosophy of supporting the user community, even 
before he accepted my invitation to join this list in 1993.

After consultation with Jason and Misi, the current custodians of this ARSlist, 
it was decided that I should post to this external list that Doug has left, in 
the hopes that all current and former members of our community can express 
their best wishes here where it can be done outside of a Corporation based 
community and where Doug can of course also read them.

In Doug's honor, it was also decided that we would shut down the ARSlist 
permanently on US Thanksgiving, giving folks until then to post their comments, 
and to signify the thanks we give to Doug for all he has done.

My understanding is that the archives will continue to be available, and of 
course can be saved for posterity.

For my part, it was sad news that someone who has contributed so much, holds so 
many forward thinking innovative patents singularly and jointly with others, 
would be departing.

I was supposed to post this yesterday and it took me until today to accept that 
he really had left. I won't be disappointed if I am proven wrong ...

Dan
Daniel Bloom
Founder of the ARSlist in November 1993
Active in the Remedy ARSystem world since 1.0


-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

RE: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Timothy Powell]

Doug,

It was a pleasure knowing you, catching back up and talking to you at
events, and for me, the rare opportunity to actually work with you for
several months on a project. It was truly an honor and something I will
never forget.

 

Best wishes in your future endeavors Doug! I hope we'll still see you around
my friend.

 

With respect and admiration,

Tim Powell

 

From: ARSList  On Behalf Of
arsl...@danielbloom.ca
Sent: Wednesday, October 02, 2019 5:44 PM
To: arslist@arslist.org
Subject: Announcements: Doug Mueller has left BMC, ARSlist will be shutting
down on US Thanksgiving, Nov. 28th

 

Doug Mueller's last day at BMC was Monday, September 30th. As we all know,
Doug was the creator of the ARSystem as a founding member of Remedy
Corporation.

 

He has always retained the philosophy of supporting the user community, even
before he accepted my invitation to join this list in 1993.

 

After consultation with Jason and Misi, the current custodians of this
ARSlist, it was decided that I should post to this external list that Doug
has left, in the hopes that all current and former members of our community
can express their best wishes here where it can be done outside of a
Corporation based community and where Doug can of course also read them.

 

In Doug's honor, it was also decided that we would shut down the ARSlist
permanently on US Thanksgiving, giving folks until then to post their
comments, and to signify the thanks we give to Doug for all he has done.

 

My understanding is that the archives will continue to be available, and of
course can be saved for posterity.

 

For my part, it was sad news that someone who has contributed so much, holds
so many forward thinking innovative patents singularly and jointly with
others, would be departing. 

 

I was supposed to post this yesterday and it took me until today to accept
that he really had left. I won't be disappointed if I am proven wrong ...

 

Dan

Daniel Bloom

Founder of the ARSlist in November 1993

Active in the Remedy ARSystem world since 1.0

 

 

-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Tom Shurmur]

Doug, thank you for your innovative creativity and the willingness to share
it with all of us. I wish you and your family all the best. You will be
missed.

Dan, thank you for your years of dedication and maintenance of the ARSList.
Misi and Jason thank you for your part in supporting of the list.

Thank you to all you contributors. Together we have helped make each others
job a little easier.





On Wed, Oct 2, 2019 at 6:24 PM Tales - Grupos 
wrote:

> So surprised with this that I sent the email before complete it with my
> wishes to Doug.
>
> Doug, I wish you all the best on your life after this retirement. We’ll
> miss you. You deserve all the best things in your retirement years to come.
>
>
> Tales.
>
>
> Em 2 de outubro de 2019 às 19:12:23, Tales - Grupos (
> gru...@talesparreiras.com.br) escreveu:
>
> Yes, truly sad news.
>
> I met Doug in 2004 at the Washington DC RUG conference and was impressed
> by his charisma and passion for his work, I remember taking some pictures
> with him at the event, he was welcoming people and asking them to tag their
> names on a panel where it had the names of all participants (or almost all)
> as background.
> I also remember playing some video game with him at one of the parties of
> this event and it really struck me because it was so nice to meet the
> person who created the tool I was working on and that he was so friendly
> and charismatic.
> I met him again other times by the years, some meetings and other
> ARS-related events. It certainly had some influence on my career.
>
> Regards,
>
> Tales.
>
>
> Em 2 de outubro de 2019 às 18:46:31, arsl...@danielbloom.ca (
> arsl...@danielbloom.ca) escreveu:
>
> Doug Mueller’s last day at BMC was Monday, September 30th. As we all
> know, Doug was the creator of the ARSystem as a founding member of Remedy
> Corporation.
>
>
>
> He has always retained the philosophy of supporting the user community,
> even before he accepted my invitation to join this list in 1993.
>
>
>
> After consultation with Jason and Misi, the current custodians of this
> ARSlist, it was decided that I should post to this external list that Doug
> has left, in the hopes that all current and former members of our community
> can express their best wishes here where it can be done outside of a
> Corporation based community and where Doug can of course also read them.
>
>
>
> In Doug’s honor, it was also decided that we would shut down the ARSlist
> permanently on US Thanksgiving, giving folks until then to post their
> comments, and to signify the thanks we give to Doug for all he has done.
>
>
>
> My understanding is that the archives will continue to be available, and
> of course can be saved for posterity.
>
>
>
> For my part, it was sad news that someone who has contributed so much,
> holds so many forward thinking innovative patents singularly and jointly
> with others, would be departing.
>
>
>
> I was supposed to post this yesterday and it took me until today to accept
> that he really had left. I won’t be disappointed if I am proven wrong …….
>
>
>
> Dan
>
> Daniel Bloom
>
> Founder of the ARSlist in November 1993
>
> Active in the Remedy ARSystem world since 1.0
>
>
>
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>


-- 
Tom Shurmur

The ARS List
Where answers are found
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Tales - Grupos]

So surprised with this that I sent the email before complete it with my
wishes to Doug.

Doug, I wish you all the best on your life after this retirement. We’ll
miss you. You deserve all the best things in your retirement years to come.


Tales.


Em 2 de outubro de 2019 às 19:12:23, Tales - Grupos (
gru...@talesparreiras.com.br) escreveu:

Yes, truly sad news.

I met Doug in 2004 at the Washington DC RUG conference and was impressed by
his charisma and passion for his work, I remember taking some pictures with
him at the event, he was welcoming people and asking them to tag their
names on a panel where it had the names of all participants (or almost all)
as background.
I also remember playing some video game with him at one of the parties of
this event and it really struck me because it was so nice to meet the
person who created the tool I was working on and that he was so friendly
and charismatic.
I met him again other times by the years, some meetings and other
ARS-related events. It certainly had some influence on my career.

Regards,

Tales.


Em 2 de outubro de 2019 às 18:46:31, arsl...@danielbloom.ca (
arsl...@danielbloom.ca) escreveu:

Doug Mueller’s last day at BMC was Monday, September 30th. As we all know,
Doug was the creator of the ARSystem as a founding member of Remedy
Corporation.



He has always retained the philosophy of supporting the user community,
even before he accepted my invitation to join this list in 1993.



After consultation with Jason and Misi, the current custodians of this
ARSlist, it was decided that I should post to this external list that Doug
has left, in the hopes that all current and former members of our community
can express their best wishes here where it can be done outside of a
Corporation based community and where Doug can of course also read them.



In Doug’s honor, it was also decided that we would shut down the ARSlist
permanently on US Thanksgiving, giving folks until then to post their
comments, and to signify the thanks we give to Doug for all he has done.



My understanding is that the archives will continue to be available, and of
course can be saved for posterity.



For my part, it was sad news that someone who has contributed so much,
holds so many forward thinking innovative patents singularly and jointly
with others, would be departing.



I was supposed to post this yesterday and it took me until today to accept
that he really had left. I won’t be disappointed if I am proven wrong …….



Dan

Daniel Bloom

Founder of the ARSlist in November 1993

Active in the Remedy ARSystem world since 1.0




-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Tales - Grupos]

Yes, truly sad news.

I met Doug in 2004 at the Washington DC RUG conference and was impressed by
his charisma and passion for his work, I remember taking some pictures with
him at the event, he was welcoming people and asking them to tag their
names on a panel where it had the names of all participants (or almost all)
as background.
I also remember playing some video game with him at one of the parties of
this event and it really struck me because it was so nice to meet the
person who created the tool I was working on and that he was so friendly
and charismatic.
I met him again other times by the years, some meetings and other
ARS-related events. It certainly had some influence on my career.

Regards,

Tales.


Em 2 de outubro de 2019 às 18:46:31, arsl...@danielbloom.ca (
arsl...@danielbloom.ca) escreveu:

Doug Mueller’s last day at BMC was Monday, September 30th. As we all know,
Doug was the creator of the ARSystem as a founding member of Remedy
Corporation.



He has always retained the philosophy of supporting the user community,
even before he accepted my invitation to join this list in 1993.



After consultation with Jason and Misi, the current custodians of this
ARSlist, it was decided that I should post to this external list that Doug
has left, in the hopes that all current and former members of our community
can express their best wishes here where it can be done outside of a
Corporation based community and where Doug can of course also read them.



In Doug’s honor, it was also decided that we would shut down the ARSlist
permanently on US Thanksgiving, giving folks until then to post their
comments, and to signify the thanks we give to Doug for all he has done.



My understanding is that the archives will continue to be available, and of
course can be saved for posterity.



For my part, it was sad news that someone who has contributed so much,
holds so many forward thinking innovative patents singularly and jointly
with others, would be departing.



I was supposed to post this yesterday and it took me until today to accept
that he really had left. I won’t be disappointed if I am proven wrong …….



Dan

Daniel Bloom

Founder of the ARSlist in November 1993

Active in the Remedy ARSystem world since 1.0




-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Tauf Chowdhury]

Well that sucks. Hope it’s on his own terms. Sad to see the list go also but 
understandable. 
All of you admins have done a great job over the years. I wouldn’t be where I 
am today if it wasn’t for the list. You’re all.. ok most of you.. 😬 are amazing 
individuals and I wish you all the best in the future. Feel free to connect 
with me on LinkedIn. Thanks everyone! 

-Tauf Chowdhury


Sent from my iPhone

> On Oct 2, 2019, at 5:46 PM, arsl...@danielbloom.ca wrote:
> 
> 
> Doug Mueller’s last day at BMC was Monday, September 30th. As we all know, 
> Doug was the creator of the ARSystem as a founding member of Remedy 
> Corporation.
>  
> He has always retained the philosophy of supporting the user community, even 
> before he accepted my invitation to join this list in 1993.
>  
> After consultation with Jason and Misi, the current custodians of this 
> ARSlist, it was decided that I should post to this external list that Doug 
> has left, in the hopes that all current and former members of our community 
> can express their best wishes here where it can be done outside of a 
> Corporation based community and where Doug can of course also read them.
>  
> In Doug’s honor, it was also decided that we would shut down the ARSlist 
> permanently on US Thanksgiving, giving folks until then to post their 
> comments, and to signify the thanks we give to Doug for all he has done.
>  
> My understanding is that the archives will continue to be available, and of 
> course can be saved for posterity.
>  
> For my part, it was sad news that someone who has contributed so much, holds 
> so many forward thinking innovative patents singularly and jointly with 
> others, would be departing.
>  
> I was supposed to post this yesterday and it took me until today to accept 
> that he really had left. I won’t be disappointed if I am proven wrong …….
>  
> Dan
> Daniel Bloom
> Founder of the ARSlist in November 1993
> Active in the Remedy ARSystem world since 1.0
>  
>  
> -- 
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[arslist]

Doug Mueller's last day at BMC was Monday, September 30th. As we all know,
Doug was the creator of the ARSystem as a founding member of Remedy
Corporation.

 

He has always retained the philosophy of supporting the user community, even
before he accepted my invitation to join this list in 1993.

 

After consultation with Jason and Misi, the current custodians of this
ARSlist, it was decided that I should post to this external list that Doug
has left, in the hopes that all current and former members of our community
can express their best wishes here where it can be done outside of a
Corporation based community and where Doug can of course also read them.

 

In Doug's honor, it was also decided that we would shut down the ARSlist
permanently on US Thanksgiving, giving folks until then to post their
comments, and to signify the thanks we give to Doug for all he has done.

 

My understanding is that the archives will continue to be available, and of
course can be saved for posterity.

 

For my part, it was sad news that someone who has contributed so much, holds
so many forward thinking innovative patents singularly and jointly with
others, would be departing. 

 

I was supposed to post this yesterday and it took me until today to accept
that he really had left. I won't be disappointed if I am proven wrong ...

 

Dan

Daniel Bloom

Founder of the ARSlist in November 1993

Active in the Remedy ARSystem world since 1.0

 

 

-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: FW: ARSList Digest, Vol 23, Issue 5

[Misi Mladoniczky]

Hi,

There was a problem with a server relaying emails to the ARSList. The server 
was down from Sunday to Monday. All messages should now have been delivered. 

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se


May 21, 2018 9:59 AM, gurupra...@trimeg.co.uk wrote:

> Hi There,
> 
> I didn't receive the email sent by "jdsen...@earthlink.net" to Arlist. I am
> new to arslist. So not sure how this functions. Please help.
> 
> Regards,
> Guru
> 
> -Original Message-----
> From: ARSList  On Behalf Of
> arslist-requ...@arslist.org
> Sent: 19 May 2018 11:00
> To: arslist@arslist.org
> Subject: ARSList Digest, Vol 23, Issue 5
> 
> Send ARSList mailing list submissions to
> arslist@arslist.org
> 
> To subscribe or unsubscribe via the World Wide Web, visit
> https://mailman.rrr.se/cgi/listinfo/arslist
> or, via email, send a message with subject or body 'help' to
> arslist-requ...@arslist.org
> 
> You can reach the person managing the list at
> arslist-ow...@arslist.org
> 
> When replying, please edit your Subject line so it is more specific than
> "Re: Contents of ARSList digest..."
> 
> Today's Topics:
> 
> 1. Notify Assignee of a Worklog Update w/ Worklog Note (etc.) in
> Email Notification for Work Order (Joel D Sender)
> 
> ------
> 
> Message: 1
> Date: Fri, 18 May 2018 10:46:45 -0700
> From: "Joel D Sender" 
> To: "'ARSList'" 
> Subject: Notify Assignee of a Worklog Update w/ Worklog Note (etc.) in
> Email Notification for Work Order
> Message-ID:
> 
>  VkEBAA==@earthlink.net>
> 
> Content-Type: text/plain; charset="utf-8"
> 
> ARSlisters,
> 
> Having successfully implemented, FOR MyIT & SmartIT,
> https://communities.bmc.com/docs/DOC-33095
> 
> ?How to Notify Assignee of a Worklog Update and Display the Worklog Note,
> Submitter Name, Submitter ID in the Email Notification for INC?
> 
> We?re attempting to implement https://communities.bmc.com/docs/DOC-34545
> 
> ?Notify Assignee of a Worklog Update and Display the Worklog Note, Submitter
> Name, Submitter ID in the Email Notification for Work Order?.
> 
> In both cases, the described Active Link actions were performed in a filter
> to work with MyIT / SmartIT.
> 
> The comments section describes the problem we?re seeing: two Work Info
> entries, with the same comment, are being created.
> 
> The incorrect entry is created OOB when a W.O. is updated by the Assignee to
> notify the Requestor.
> 
> Since the requestor is submitting the note, this entry isn?t needed.
> 
> Combing through filter logs has been less productive than usual. 
> 
> Has anyone solved this?
> 
> Thanks,
> 
> Joel
> 
> Joel Sender * jdsen...@earthlink.net 
> 
> ---
> This email has been checked for viruses by Avast antivirus software.
> https://www.avast.com/antivirus
> -- next part ------
> An HTML attachment was scrubbed...
> URL:
> <https://mailman.rrr.se/arslist/attachments/20180518/d9559cd4/attachment.htm
> l>
> 
> ------
> 
> Subject: Digest Footer
> 
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
> 
> --
> 
> End of ARSList Digest, Vol 23, Issue 5
> **
> 
> -- 
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist

-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

FW: ARSList Digest, Vol 23, Issue 5

[guruprasad]

Hi There,

I didn't receive the email sent by "jdsen...@earthlink.net" to Arlist. I am
new to arslist. So not sure how this functions. Please help.

Regards,
Guru

-Original Message-
From: ARSList  On Behalf Of
arslist-requ...@arslist.org
Sent: 19 May 2018 11:00
To: arslist@arslist.org
Subject: ARSList Digest, Vol 23, Issue 5

Send ARSList mailing list submissions to
arslist@arslist.org

To subscribe or unsubscribe via the World Wide Web, visit
https://mailman.rrr.se/cgi/listinfo/arslist
or, via email, send a message with subject or body 'help' to
arslist-requ...@arslist.org

You can reach the person managing the list at
arslist-ow...@arslist.org

When replying, please edit your Subject line so it is more specific than
"Re: Contents of ARSList digest..."


Today's Topics:

   1. Notify Assignee of a Worklog Update w/ Worklog Note (etc.) in
  Email Notification for Work Order (Joel D Sender)


--

Message: 1
Date: Fri, 18 May 2018 10:46:45 -0700
From: "Joel D Sender" 
To: "'ARSList'" 
Subject: Notify Assignee of a Worklog Update w/ Worklog Note (etc.) in
Email Notification for Work Order
Message-ID:



Content-Type: text/plain; charset="utf-8"

ARSlisters,

Having successfully implemented, FOR MyIT & SmartIT,
https://communities.bmc.com/docs/DOC-33095

?How to Notify Assignee of a Worklog Update and Display the Worklog Note,
Submitter Name, Submitter ID in the Email Notification for INC?

 

We?re attempting to implement https://communities.bmc.com/docs/DOC-34545

?Notify Assignee of a Worklog Update and Display the Worklog Note, Submitter
Name, Submitter ID in the Email Notification for Work Order?.

 

In both cases, the described Active Link actions were performed in a filter
to work with MyIT / SmartIT.

 

The comments section describes the problem we?re seeing: two Work Info
entries, with the same comment, are being created.

The incorrect entry is created OOB when a W.O. is updated by the Assignee to
notify the Requestor.

Since the requestor is submitting the note, this entry isn?t needed.

Combing through filter logs has been less productive than usual. 

 

Has anyone solved this?

Thanks,

Joel

Joel Sender  *   jdsen...@earthlink.net  

 



---
This email has been checked for viruses by Avast antivirus software.
https://www.avast.com/antivirus
-- next part --
An HTML attachment was scrubbed...
URL:
<https://mailman.rrr.se/arslist/attachments/20180518/d9559cd4/attachment.htm
l>

--

Subject: Digest Footer

ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist


--

End of ARSList Digest, Vol 23, Issue 5
******

-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: ADM: People being unsubscribed from the ARSlist

[Rajesh Nair]

Thanks for readding
was thinking of how to get readded to the forum again

Regards

On 14 Nov 2017 14:49, "Misi Mladoniczky"  wrote:

> **
> Hi,
>
> I have now readded the 823 persons of which 90% were GMAIL addresses.
> Hopefully this was a temporary problem, as all of these addresses were
> Deleted on November 12...
>
> The issue seems to be a DMARC lookup of the From-address in the emails
> sent from the ARSList.
>
> Someone probably changed something. The DMARC lookup should not be a
> problem for the ARSList, but apparently something happened. If I understand
> right, this is how it works, and please help us out if you have any insight
> on this.
> 1. An email from a...@aol.com is distributed from the list
> 2. The email is recieved by x...@gmail.com and then the GMAIL server
> contacts AOL to verify that the a...@aol.com is coming from an approved
> source
> 3. The answer now seems to be "NO"
>
> So did AOL tighten their answers, or did GMAIL tighten their look on the
> reply?
>
> There is two From-addresses, one is in the email HEADERS, and the other in
> the ENVELOPE. The ENVELOPE should be the important one, and there we use
> ARSLIST@ARSLIST.org.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
>
> November 13, 2017 9:51 PM, "Jason Miller"  <%22jason%20miller%22%20%3cjason.mil...@gmail.com%3E>> wrote:
>
> **
> Hello everybody,
> Hopefully you are receiving this email. I want to give a heads up that the
> ARSlist system automatically unsubscribed a bunch of people in the last few
> days. Misi and I are working on figuring out why and what can be done to
> prevent it.
> So far it appears to be mostly Gmail and AOL accounts. The best we can
> tell at the moment is something has changed on those systems that is now
> failing an authentication check (anti-spam stuff); which the list is taking
> action on the failure and unsubscribing those addresses.
> We'll keep looking into. At the moment my best advice is to resubscribe if
> you were removed.
> Jason
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ADM: People being unsubscribed from the ARSlist

[Misi Mladoniczky]

Hi,

I have now readded the 823 persons of which 90% were GMAIL addresses. Hopefully 
this was a temporary problem, as all of these addresses were Deleted on 
November 12...

The issue seems to be a DMARC lookup of the From-address in the emails sent 
from the ARSList.

Someone probably changed something. The DMARC lookup should not be a problem 
for the ARSList, but apparently something happened. If I understand right, this 
is how it works, and please help us out if you have any insight on this.
1. An email from a...@aol.com is distributed from the list
2. The email is recieved by x...@gmail.com and then the GMAIL server contacts 
AOL to verify that the a...@aol.com is coming from an approved source
3. The answer now seems to be "NO"

So did AOL tighten their answers, or did GMAIL tighten their look on the reply?

There is two From-addresses, one is in the email HEADERS, and the other in the 
ENVELOPE. The ENVELOPE should be the important one, and there we use 
ARSLIST@ARSLIST.org.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)

November 13, 2017 9:51 PM, "Jason Miller"  wrote:
**Hello everybody,
Hopefully you are receiving this email. I want to give a heads up that the 
ARSlist system automatically unsubscribed a bunch of people in the last few 
days. Misi and I are working on figuring out why and what can be done to 
prevent it. 
So far it appears to be mostly Gmail and AOL accounts. The best we can tell at 
the moment is something has changed on those systems that is now failing an 
authentication check (anti-spam stuff); which the list is taking action on the 
failure and unsubscribing those addresses. 
We'll keep looking into. At the moment my best advice is to resubscribe if you 
were removed. 
Jason 
  _ARSlist: "Where the Answers Are" and have been for 20 years_

_______
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

ADM: People being unsubscribed from the ARSlist

[Jason Miller]

Hello everybody,

Hopefully you are receiving this email. I want to give a heads up that the
ARSlist system automatically unsubscribed a bunch of people in the last few
days. Misi and I are working on figuring out why and what can be done to
prevent it.

So far it appears to be mostly Gmail and AOL accounts. The best we can tell
at the moment is something has changed on those systems that is now failing
an authentication check (anti-spam stuff); which the list is taking action
on the failure and unsubscribing those addresses.

We'll keep looking into. At the moment my best advice is to resubscribe if
you were removed.

Jason

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

ADM: ARSlist Future 2017 update

[Jason Miller]

Just wanted to send a quick update. We made arrangements to keep the
ARSlist up as-is past the original license that is expiring very soon.

Enjoy the T3SMAC conference next week (for those of you going). We'll have
the system up and running for anybody that might want to post updates for
those of us that cannot attend :)

Jason

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: [EXTERNAL] Re: [EXTERNAL] ADM: ARSlist Future 2017

[Jason Miller]

Thank you Dustin! We appreciate both offers.

I have been thinking about this the last few days and we have had some
chats. At the moment we are leaning more towards moving ARSlist to an open
source platform. More to come...

Jason

On Fri, Sep 29, 2017 at 5:18 PM, Fawver, Dustin 
wrote:

> **
>
> Ok.  I could possibly contribute 10% of that.  The only other thing that I
> could possibly offer is that we run LISTSERV here as well.  I have the
> privilege of requesting a listserv.  The big hang-up would be how to have “@
> arslist.org” to translate to here at ETSU and that it work both in that
> manner and for the server here.
>
>
>
> Dustin Fawver
>
> Sr. Help Desk Technician
>
> Information Technology Services
>
>
>
> P: 423-439-4648 <(423)%20439-4648>
>
> itsh...@etsu.edu
>
> [image: itslogo] <http://www.etsu.edu/helpdesk>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
> *Sent:* Friday, September 29, 2017 6:08 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* [EXTERNAL] Re: [EXTERNAL] ADM: ARSlist Future 2017
>
>
>
>  This email does NOT originate from an ETSU person or service. 
>
> **
>
> The renewal last year was just under $1000 USD.
>
>
>
> Jason
>
>
>
> On Wed, Sep 27, 2017 at 4:54 AM, Fawver, Dustin 
> wrote:
>
> **
>
> I remember that there was some back-channel discussion in the past that
> resulted in the setup that is currently running.  Would you be willing to
> divulge what it would take for option 3?
>
>
>
> Thanks!
>
> Dustin Fawver
> Sr. Help Desk Technician
> Information Technology Services
>
> P: 423-439-4648 <(423)%20439-4648>
> itsh...@etsu.edu
>
> [image: 1489002992830_itslogo.png]
>
>
> ------
>
> *From:* Action Request System discussion list(ARSList) <
> arslist@ARSLIST.ORG> on behalf of Jason Miller 
> *Sent:* Wednesday, September 27, 2017 1:46 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* [EXTERNAL] ADM: ARSlist Future 2017
>
>
>
> **
>
> Hello everybody,
>
>
>
> It is time again to make some decisions regarding the future of the
> ARSlist. Our LISTSERV (the software ARSlist runs on) license expires in a
> little over 30 days. Dan, Misi and myself have been discussing where to go
> from here. We agree with the current (low) volume of posts that (Dan)
> continuing to pay for the ARSlist platform does not make much sense.
> Clearly the ARSlist is not providing the value it one was (when it was the
> only place to discuss Remedy topics).
>
>
>
> The options for the future at this time appear to be:
>
>- Move the ARSlist to a free mailing list platform. *
>- Say goodbye to the ARSlist and shut it down all together.
>- Money will come from somewhere to pay the license fee and the
>ARSlist lives on for at least another year.
>
> There is a contingency with the first option. Assuming the platform the
> List moves to is not a hosted system in the cloud, Misi, who has
> been graciously hosting ARSlist LISTSERV on his server for the last year,
> will not be able to make a software switch until after the T3SMAC
> conference <http://tooltechtrain.com/> in November. If we give Misi a few
> days to hangout in Vegas after the conference, get home, and setup a new
> mail list system, we are looking at possibly a few week outage of the
> ARSlist while things transition. If we find a platform that is hosted and
> doesn't require shell access to Misi's server then I can work on the
> transition before the conference.
>
>
>
> If anybody see additional options please let me know. Also I am open to
> honest feedback. At heart I know none of us want to see the ARSlist go, it
> has been here for us for many years. Shutting it down is not something to
> be taken lightly. However being practical, do we reject the idea of
> shutting down the List based on our feelings and not so much the value it
> is providing in 2017? Since this post is really a continuation of a
> conversation that started over a year ago, I wonder if maybe the time has
> actually come to retire the ARSlist?
>
>
>
> Thank you,
>
> Jason
>
>
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: [EXTERNAL] Re: [EXTERNAL] ADM: ARSlist Future 2017

[Misi Mladoniczky]

Hi,

No reason to change server. Currently listserv is set up on our server and 
works ok.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
September 30, 2017 12:19 AM, "Fawver, Dustin"  wrote:
**
Ok. I could possibly contribute 10% of that. The only other thing that 
I could possibly offer is that we run LISTSERV here as well. I have the 
privilege of requesting a listserv. The big hang-up would be how to have 
“@arslist.org” to translate to here at ETSU and that it work both in that 
manner and for the server here. 
Dustin Fawver 

Sr. Help Desk Technician 

Information Technology Services 

P: 423-439-4648 

itsh...@etsu.edu (mailto:itsh...@etsu.edu) 

 (http://www.etsu.edu/helpdesk)  
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG (mailto:mailto:arslist@ARSLIST.ORG)] On Behalf Of 
Jason Miller
Sent: Friday, September 29, 2017 6:08 PM
To: arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)
Subject: [EXTERNAL] Re: [EXTERNAL] ADM: ARSlist Future 2017 

*** This email does NOT originate from an ETSU person or service. *** 
** 
The renewal last year was just under $1000 USD. 
Jason  
On Wed, Sep 27, 2017 at 4:54 AM, Fawver, Dustin  wrote:  

** 
I remember that there was some back-channel discussion in the past that 
resulted in the setup that is currently running. Would you be willing to 
divulge what it would take for option 3? 
Thanks! 
Dustin Fawver
Sr. Help Desk Technician
Information Technology Services

P: 423-439-4648 (javascript:false)
itsh...@etsu.edu (mailto:itsh...@etsu.edu) 

From: Action Request System discussion list(ARSList)  on behalf of 
Jason Miller 
Sent: Wednesday, September 27, 2017 1:46 AM
To: arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)
Subject: [EXTERNAL] ADM: ARSlist Future 2017  
**  
Hello everybody,  
It is time again to make some decisions regarding the future of the 
ARSlist. Our LISTSERV (the software ARSlist runs on) license expires in a 
little over 30 days. Dan, Misi and myself have been discussing where to go from 
here. We agree with the current (low) volume of posts that (Dan) continuing to 
pay for the ARSlist platform does not make much sense. Clearly the ARSlist is 
not providing the value it one was (when it was the only place to discuss 
Remedy topics). 
The options for the future at this time appear to be: 
* Move the ARSlist to a free mailing list platform. * 
* Say goodbye to the ARSlist and shut it down all together. 
* Money will come from somewhere to pay the license fee and the ARSlist 
lives on for at least another year. 
There is a contingency with the first option. Assuming the platform the 
List moves to is not a hosted system in the cloud, Misi, who has been 
graciously hosting ARSlist LISTSERV on his server for the last year, will not 
be able to make a software switch until after the T3SMAC conference 
(http://tooltechtrain.com/) in November. If we give Misi a few days to hangout 
in Vegas after the conference, get home, and setup a new mail list system, we 
are looking at possibly a few week outage of the ARSlist while things 
transition. If we find a platform that is hosted and doesn't require shell 
access to Misi's server then I can work on the transition before the 
conference.  
If anybody see additional options please let me know. Also I am open to 
honest feedback. At heart I know none of us want to see the ARSlist go, it has 
been here for us for many years. Shutting it down is not something to be taken 
lightly. However being practical, do we reject the idea of shutting down the 
List based on our feelings and not so much the value it is providing in 2017? 
Since this post is really a continuation of a conversation that started over a 
year ago, I wonder if maybe the time has actually come to retire the ARSlist? 
Thank you, 
Jason 
_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_   

_ARSlist: "Where the Answers Are" and have been for 20 years_   
_ARSlist: "Where the Answers Are" and have been for 20 years_

_______
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: [EXTERNAL] Re: [EXTERNAL] ADM: ARSlist Future 2017

[Fawver, Dustin]

Ok.  I could possibly contribute 10% of that.  The only other thing that I 
could possibly offer is that we run LISTSERV here as well.  I have the 
privilege of requesting a listserv.  The big hang-up would be how to have 
“@arslist.org” to translate to here at ETSU and that it work both in that 
manner and for the server here.

Dustin Fawver
Sr. Help Desk Technician
Information Technology Services

P: 423-439-4648
itsh...@etsu.edu
[itslogo]<http://www.etsu.edu/helpdesk>

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Friday, September 29, 2017 6:08 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: [EXTERNAL] ADM: ARSlist Future 2017


*** This email does NOT originate from an ETSU person or service. ***
**
The renewal last year was just under $1000 USD.

Jason

On Wed, Sep 27, 2017 at 4:54 AM, Fawver, Dustin 
mailto:faw...@mail.etsu.edu>> wrote:
**

I remember that there was some back-channel discussion in the past that 
resulted in the setup that is currently running.  Would you be willing to 
divulge what it would take for option 3?


Thanks!
Dustin Fawver
Sr. Help Desk Technician
Information Technology Services

P: 423-439-4648
itsh...@etsu.edu<mailto:itsh...@etsu.edu>
[1489002992830_itslogo.png]


From: Action Request System discussion list(ARSList) 
mailto:arslist@ARSLIST.ORG>> on behalf of Jason Miller 
mailto:jason.mil...@gmail.com>>
Sent: Wednesday, September 27, 2017 1:46 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: [EXTERNAL] ADM: ARSlist Future 2017

**
Hello everybody,

It is time again to make some decisions regarding the future of the ARSlist. 
Our LISTSERV (the software ARSlist runs on) license expires in a little over 30 
days. Dan, Misi and myself have been discussing where to go from here. We agree 
with the current (low) volume of posts that (Dan) continuing to pay for the 
ARSlist platform does not make much sense. Clearly the ARSlist is not providing 
the value it one was (when it was the only place to discuss Remedy topics).

The options for the future at this time appear to be:

  *   Move the ARSlist to a free mailing list platform. *
  *   Say goodbye to the ARSlist and shut it down all together.
  *   Money will come from somewhere to pay the license fee and the ARSlist 
lives on for at least another year.
There is a contingency with the first option. Assuming the platform the List 
moves to is not a hosted system in the cloud, Misi, who has been graciously 
hosting ARSlist LISTSERV on his server for the last year, will not be able to 
make a software switch until after the T3SMAC 
conference<http://tooltechtrain.com/> in November. If we give Misi a few days 
to hangout in Vegas after the conference, get home, and setup a new mail list 
system, we are looking at possibly a few week outage of the ARSlist while 
things transition. If we find a platform that is hosted and doesn't require 
shell access to Misi's server then I can work on the transition before the 
conference.

If anybody see additional options please let me know. Also I am open to honest 
feedback. At heart I know none of us want to see the ARSlist go, it has been 
here for us for many years. Shutting it down is not something to be taken 
lightly. However being practical, do we reject the idea of shutting down the 
List based on our feelings and not so much the value it is providing in 2017? 
Since this post is really a continuation of a conversation that started over a 
year ago, I wonder if maybe the time has actually come to retire the ARSlist?

Thank you,
Jason


_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: [EXTERNAL] ADM: ARSlist Future 2017

[Jason Miller]

The renewal last year was just under $1000 USD.

Jason

On Wed, Sep 27, 2017 at 4:54 AM, Fawver, Dustin 
wrote:

> **
>
> I remember that there was some back-channel discussion in the past that
> resulted in the setup that is currently running.  Would you be willing to
> divulge what it would take for option 3?
>
>
> Thanks!
>
> Dustin Fawver
> Sr. Help Desk Technician
> Information Technology Services
>
> P: 423-439-4648 <(423)%20439-4648>
> itsh...@etsu.edu
> [image: 1489002992830_itslogo.png]
>
>
>
> ------
> *From:* Action Request System discussion list(ARSList) <
> arslist@ARSLIST.ORG> on behalf of Jason Miller 
> *Sent:* Wednesday, September 27, 2017 1:46 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* [EXTERNAL] ADM: ARSlist Future 2017
>
>
> **
> Hello everybody,
>
> It is time again to make some decisions regarding the future of the
> ARSlist. Our LISTSERV (the software ARSlist runs on) license expires in a
> little over 30 days. Dan, Misi and myself have been discussing where to go
> from here. We agree with the current (low) volume of posts that (Dan)
> continuing to pay for the ARSlist platform does not make much sense.
> Clearly the ARSlist is not providing the value it one was (when it was the
> only place to discuss Remedy topics).
>
> The options for the future at this time appear to be:
>
>- Move the ARSlist to a free mailing list platform. *
>- Say goodbye to the ARSlist and shut it down all together.
>- Money will come from somewhere to pay the license fee and the
>ARSlist lives on for at least another year.
>
> There is a contingency with the first option. Assuming the platform the
> List moves to is not a hosted system in the cloud, Misi, who has
> been graciously hosting ARSlist LISTSERV on his server for the last year,
> will not be able to make a software switch until after the T3SMAC
> conference <http://tooltechtrain.com/> in November. If we give Misi a few
> days to hangout in Vegas after the conference, get home, and setup a new
> mail list system, we are looking at possibly a few week outage of the
> ARSlist while things transition. If we find a platform that is hosted and
> doesn't require shell access to Misi's server then I can work on the
> transition before the conference.
>
> If anybody see additional options please let me know. Also I am open to
> honest feedback. At heart I know none of us want to see the ARSlist go, it
> has been here for us for many years. Shutting it down is not something to
> be taken lightly. However being practical, do we reject the idea of
> shutting down the List based on our feelings and not so much the value it
> is providing in 2017? Since this post is really a continuation of a
> conversation that started over a year ago, I wonder if maybe the time has
> actually come to retire the ARSlist?
>
> Thank you,
> Jason
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ADM: ARSlist Future 2017

[Jason Miller]

That is an interesting option. A few years ago when we had a WWRUG Remedy
server we kicked around the idea of replacing LISTSERV with a Remedy app. I
had a few thoughts regarding UI and structure (I think I even may have
started a mock up). We already had profile form that automated User record
management and self-service registration/password reset.

We put the breaks on that thought when we started to discuss the LOE to
build the app vs. how little ARSlist was being used. Personally I was a
little burnt out from building, supporting. maintaining the WWRUG
conference app (especially during conference week [for example I got what I
needed to install and start to integrate MyIT with our custom app the day I
arrived in Vegas lol!]). Throw in a few personal events and I was not going
to be building the ARSlist app anytime soon.

It would certainly be very cool to have the ARSlist run on Remedy. I think
we still have a licensing challenge even with that approach (we all know
Remedy is not free).

Jason

On Wed, Sep 27, 2017 at 11:16 AM, Joel D Sender 
wrote:

> **
>
> Misi, Jason and Daniel,
>
> Thank you for maintaining the ARSlist!
>
>
>
> I don’t know if this will help, but I once wrote an ARS replacement for
> the ARSlist.
>
> It’s was built on ARS 5 or 6, so I’ll volunteer to do the upgrade/rewrite.
>
>
>
> If you have a ‘spare’ AR Server, this could be a ‘no additional cost’
> solution.
>
> Note that all subscribers will have Public (no-cost) licenses – but the
> Submitter field will need to be locked.
>
> Of course, this would have all the Use Cases covered.
>
>
>
> I must admit that I dislike “… the idea of shutting down the List based on
> … feelings”
>
> AND the difficulty I have with the BMC Communities interface.
>
>
>
> Just another option to consider,
>
> *Joel*
>
> Joel Sender  *   jdsen...@earthlink.net
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Misi Mladoniczky
> *Sent:* Wednesday, September 27, 2017 3:55 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ADM: ARSlist Future 2017
>
>
>
> **
>
> Hi,
>
> To me it also seems like the activity has gone down a lot on the list.
>
> Transferring to, GNU Mailman should not be that tough I think. And in
> addition to that we need to put some archive search capabilities in place
> (swish-e?). So all in all there will be some hours needed to get this going.
>
> I am happy to continue hosting the ARSList on my server, but I think we
> need to go to an open source solution.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
>
> September 27, 2017 7:47 AM, "Jason Miller"  <%22jason%20miller%22%20%3cjason.mil...@gmail.com%3e>> wrote:
>
> **
>
> Hello everybody,
>
> It is time again to make some decisions regarding the future of the
> ARSlist. Our LISTSERV (the software ARSlist runs on) license expires in a
> little over 30 days. Dan, Misi and myself have been discussing where to go
> from here. We agree with the current (low) volume of posts that (Dan)
> continuing to pay for the ARSlist platform does not make much sense.
> Clearly the ARSlist is not providing the value it one was (when it was the
> only place to discuss Remedy topics).
>
> The options for the future at this time appear to be:
>
>- Move the ARSlist to a free mailing list platform. *
>- Say goodbye to the ARSlist and shut it down all together.
>- Money will come from somewhere to pay the license fee and the
>ARSlist lives on for at least another year.
>
> There is a contingency with the first option. Assuming the platform the
> List moves to is not a hosted system in the cloud, Misi, who has been
> graciously hosting ARSlist LISTSERV on his server for the last year, will
> not be able to make a software switch until after the T3SMAC conference
> <http://tooltechtrain.com/> in November. If we give Misi a few days to
> hangout in Vegas after the conference, get home, and setup a new mail list
> system, we are looking at possibly a few week outage of the ARSlist while
> things transition. If we find a platform that is hosted and doesn't require
> shell access to Misi's server then I can work on the transition before the
> conference.
>
> If anybody see additional options please let me know. Also I am open to
> honest feedback. At heart I know none of us want to see the 

Re: ADM: ARSlist Future 2017

[Jason Miller]

I agree changing to an open source (aka free) solution makes more sense
over keeping it on LISTSERV. Even if we have a successful crowdfunding
campaign, we'll be having this conversation again next year around this
time.

Jason

On Wed, Sep 27, 2017 at 5:55 AM, Misi Mladoniczky  wrote:

> **
>
> Hi,
>
> To me it also seems like the activity has gone down a lot on the list.
>
> Transferring to, GNU Mailman should not be that tough I think. And in
> addition to that we need to put some archive search capabilities in place
> (swish-e?). So all in all there will be some hours needed to get this going.
>
> I am happy to continue hosting the ARSList on my server, but I think we
> need to go to an open source solution.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
>
> September 27, 2017 7:47 AM, "Jason Miller"  <%22jason%20miller%22%20%3cjason.mil...@gmail.com%3E>> wrote:
>
> **
> Hello everybody,
> It is time again to make some decisions regarding the future of the
> ARSlist. Our LISTSERV (the software ARSlist runs on) license expires in a
> little over 30 days. Dan, Misi and myself have been discussing where to go
> from here. We agree with the current (low) volume of posts that (Dan)
> continuing to pay for the ARSlist platform does not make much sense.
> Clearly the ARSlist is not providing the value it one was (when it was the
> only place to discuss Remedy topics).
> The options for the future at this time appear to be:
>
>- Move the ARSlist to a free mailing list platform. *
>- Say goodbye to the ARSlist and shut it down all together.
>- Money will come from somewhere to pay the license fee and the
>ARSlist lives on for at least another year.
>
> There is a contingency with the first option. Assuming the platform the
> List moves to is not a hosted system in the cloud, Misi, who has been
> graciously hosting ARSlist LISTSERV on his server for the last year, will
> not be able to make a software switch until after the T3SMAC conference
> <http://tooltechtrain.com/> in November. If we give Misi a few days to
> hangout in Vegas after the conference, get home, and setup a new mail list
> system, we are looking at possibly a few week outage of the ARSlist while
> things transition. If we find a platform that is hosted and doesn't require
> shell access to Misi's server then I can work on the transition before the
> conference.
> If anybody see additional options please let me know. Also I am open to
> honest feedback. At heart I know none of us want to see the ARSlist go, it
> has been here for us for many years. Shutting it down is not something to
> be taken lightly. However being practical, do we reject the idea of
> shutting down the List based on our feelings and not so much the value it
> is providing in 2017? Since this post is really a continuation of a
> conversation that started over a year ago, I wonder if maybe the time has
> actually come to retire the ARSlist?
> Thank you,
> Jason
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: [EXTERNAL] ADM: ARSlist Future 2017

[Jason Miller]

I am working on confirming the renewal price.

Another thought is to setup a GoFundMe (or one of the crowdfunding payment
options) to let the ARSlist community vote with their dollars and see if
the List lives on (at least in its traditional format/technology).

Jason

On Wed, Sep 27, 2017 at 4:54 AM, Fawver, Dustin 
wrote:

> **
>
> I remember that there was some back-channel discussion in the past that
> resulted in the setup that is currently running.  Would you be willing to
> divulge what it would take for option 3?
>
>
> Thanks!
>
> Dustin Fawver
> Sr. Help Desk Technician
> Information Technology Services
>
> P: 423-439-4648 <(423)%20439-4648>
> itsh...@etsu.edu
> [image: 1489002992830_itslogo.png]
>
>
>
> ------
> *From:* Action Request System discussion list(ARSList) <
> arslist@ARSLIST.ORG> on behalf of Jason Miller 
> *Sent:* Wednesday, September 27, 2017 1:46 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* [EXTERNAL] ADM: ARSlist Future 2017
>
>
> **
> Hello everybody,
>
> It is time again to make some decisions regarding the future of the
> ARSlist. Our LISTSERV (the software ARSlist runs on) license expires in a
> little over 30 days. Dan, Misi and myself have been discussing where to go
> from here. We agree with the current (low) volume of posts that (Dan)
> continuing to pay for the ARSlist platform does not make much sense.
> Clearly the ARSlist is not providing the value it one was (when it was the
> only place to discuss Remedy topics).
>
> The options for the future at this time appear to be:
>
>- Move the ARSlist to a free mailing list platform. *
>- Say goodbye to the ARSlist and shut it down all together.
>- Money will come from somewhere to pay the license fee and the
>ARSlist lives on for at least another year.
>
> There is a contingency with the first option. Assuming the platform the
> List moves to is not a hosted system in the cloud, Misi, who has
> been graciously hosting ARSlist LISTSERV on his server for the last year,
> will not be able to make a software switch until after the T3SMAC
> conference <http://tooltechtrain.com/> in November. If we give Misi a few
> days to hangout in Vegas after the conference, get home, and setup a new
> mail list system, we are looking at possibly a few week outage of the
> ARSlist while things transition. If we find a platform that is hosted and
> doesn't require shell access to Misi's server then I can work on the
> transition before the conference.
>
> If anybody see additional options please let me know. Also I am open to
> honest feedback. At heart I know none of us want to see the ARSlist go, it
> has been here for us for many years. Shutting it down is not something to
> be taken lightly. However being practical, do we reject the idea of
> shutting down the List based on our feelings and not so much the value it
> is providing in 2017? Since this post is really a continuation of a
> conversation that started over a year ago, I wonder if maybe the time has
> actually come to retire the ARSlist?
>
> Thank you,
> Jason
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: ADM: ARSlist Future 2017

[Brian Pancia]

I would be interested to see feedback on the quality of responses on ARSList 
versus the BMC Communities.  I know there are a lot of old timers on the 
ARSList that have a lot of experience.  The volume is definitely not what it 
use to be.  I like the ease of the ARSList and viewing everything via emails.  
As with anything time changes everything.  I'll have to kick the tires some 
more on BMC Communities.  For me personally it is a few extra steps to look at, 
but I'm sure that is easy to overcome.


Brian



From: Action Request System discussion list(ARSList)  on 
behalf of Misi Mladoniczky 
Sent: Wednesday, September 27, 2017 6:55:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: ADM: ARSlist Future 2017

**

Hi,

To me it also seems like the activity has gone down a lot on the list.

Transferring to, GNU Mailman should not be that tough I think. And in addition 
to that we need to put some archive search capabilities in place (swish-e?). So 
all in all there will be some hours needed to get this going.

I am happy to continue hosting the ARSList on my server, but I think we need to 
go to an open source solution.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se

September 27, 2017 7:47 AM, "Jason Miller" 
mailto:%22Jason%20Miller%22%20>>
 wrote:

**
Hello everybody,
It is time again to make some decisions regarding the future of the ARSlist. 
Our LISTSERV (the software ARSlist runs on) license expires in a little over 30 
days. Dan, Misi and myself have been discussing where to go from here. We agree 
with the current (low) volume of posts that (Dan) continuing to pay for the 
ARSlist platform does not make much sense. Clearly the ARSlist is not providing 
the value it one was (when it was the only place to discuss Remedy topics).
The options for the future at this time appear to be:

  *   Move the ARSlist to a free mailing list platform. *
  *   Say goodbye to the ARSlist and shut it down all together.
  *   Money will come from somewhere to pay the license fee and the ARSlist 
lives on for at least another year.

There is a contingency with the first option. Assuming the platform the List 
moves to is not a hosted system in the cloud, Misi, who has been graciously 
hosting ARSlist LISTSERV on his server for the last year, will not be able to 
make a software switch until after the T3SMAC 
conference<http://tooltechtrain.com/> in November. If we give Misi a few days 
to hangout in Vegas after the conference, get home, and setup a new mail list 
system, we are looking at possibly a few week outage of the ARSlist while 
things transition. If we find a platform that is hosted and doesn't require 
shell access to Misi's server then I can work on the transition before the 
conference.
If anybody see additional options please let me know. Also I am open to honest 
feedback. At heart I know none of us want to see the ARSlist go, it has been 
here for us for many years. Shutting it down is not something to be taken 
lightly. However being practical, do we reject the idea of shutting down the 
List based on our feelings and not so much the value it is providing in 2017? 
Since this post is really a continuation of a conversation that started over a 
year ago, I wonder if maybe the time has actually come to retire the ARSlist?
Thank you,
Jason
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
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Re: ADM: ARSlist Future 2017

[Joel D Sender]

Misi, Jason and Daniel,

Thank you for maintaining the ARSlist!



I don’t know if this will help, but I once wrote an ARS replacement for the 
ARSlist.

It’s was built on ARS 5 or 6, so I’ll volunteer to do the upgrade/rewrite.



If you have a ‘spare’ AR Server, this could be a ‘no additional cost’ solution.

Note that all subscribers will have Public (no-cost) licenses – but the 
Submitter field will need to be locked.

Of course, this would have all the Use Cases covered.



I must admit that I dislike “… the idea of shutting down the List based on … 
feelings”

AND the difficulty I have with the BMC Communities interface.



Just another option to consider,

Joel

Joel Sender  *   jdsen...@earthlink.net



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, September 27, 2017 3:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: ADM: ARSlist Future 2017



**

Hi,

To me it also seems like the activity has gone down a lot on the list.

Transferring to, GNU Mailman should not be that tough I think. And in addition 
to that we need to put some archive search capabilities in place (swish-e?). So 
all in all there will be some hours needed to get this going.

I am happy to continue hosting the ARSList on my server, but I think we need to 
go to an open source solution.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se

September 27, 2017 7:47 AM, "Jason Miller" mailto:%22jason%20miller%22%20%3cjason.mil...@gmail.com%3e> > wrote:

**

Hello everybody,

It is time again to make some decisions regarding the future of the ARSlist. 
Our LISTSERV (the software ARSlist runs on) license expires in a little over 30 
days. Dan, Misi and myself have been discussing where to go from here. We agree 
with the current (low) volume of posts that (Dan) continuing to pay for the 
ARSlist platform does not make much sense. Clearly the ARSlist is not providing 
the value it one was (when it was the only place to discuss Remedy topics).

The options for the future at this time appear to be:

*   Move the ARSlist to a free mailing list platform. *
*   Say goodbye to the ARSlist and shut it down all together.
*   Money will come from somewhere to pay the license fee and the ARSlist 
lives on for at least another year.

There is a contingency with the first option. Assuming the platform the List 
moves to is not a hosted system in the cloud, Misi, who has been graciously 
hosting ARSlist LISTSERV on his server for the last year, will not be able to 
make a software switch until after the T3SMAC conference 
<http://tooltechtrain.com/>  in November. If we give Misi a few days to hangout 
in Vegas after the conference, get home, and setup a new mail list system, we 
are looking at possibly a few week outage of the ARSlist while things 
transition. If we find a platform that is hosted and doesn't require shell 
access to Misi's server then I can work on the transition before the conference.

If anybody see additional options please let me know. Also I am open to honest 
feedback. At heart I know none of us want to see the ARSlist go, it has been 
here for us for many years. Shutting it down is not something to be taken 
lightly. However being practical, do we reject the idea of shutting down the 
List based on our feelings and not so much the value it is providing in 2017? 
Since this post is really a continuation of a conversation that started over a 
year ago, I wonder if maybe the time has actually come to retire the ARSlist?

Thank you,

Jason

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_



---
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Re: ADM: ARSlist Future 2017

[Misi Mladoniczky]

Hi,

To me it also seems like the activity has gone down a lot on the list.

Transferring to, GNU Mailman should not be that tough I think. And in addition 
to that we need to put some archive search capabilities in place (swish-e?). So 
all in all there will be some hours needed to get this going.

I am happy to continue hosting the ARSList on my server, but I think we need to 
go to an open source solution.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)

September 27, 2017 7:47 AM, "Jason Miller"  wrote: 

**Hello everybody,
It is time again to make some decisions regarding the future of the ARSlist. 
Our LISTSERV (the software ARSlist runs on) license expires in a little over 30 
days. Dan, Misi and myself have been discussing where to go from here. We agree 
with the current (low) volume of posts that (Dan) continuing to pay for the 
ARSlist platform does not make much sense. Clearly the ARSlist is not providing 
the value it one was (when it was the only place to discuss Remedy topics). 
The options for the future at this time appear to be: 
* Move the ARSlist to a free mailing list platform. * 
* Say goodbye to the ARSlist and shut it down all together. 
* Money will come from somewhere to pay the license fee and the ARSlist 
lives on for at least another year. 
There is a contingency with the first option. Assuming the platform the List 
moves to is not a hosted system in the cloud, Misi, who has been graciously 
hosting ARSlist LISTSERV on his server for the last year, will not be able to 
make a software switch until after the T3SMAC conference 
(http://tooltechtrain.com/) in November. If we give Misi a few days to hangout 
in Vegas after the conference, get home, and setup a new mail list system, we 
are looking at possibly a few week outage of the ARSlist while things 
transition. If we find a platform that is hosted and doesn't require shell 
access to Misi's server then I can work on the transition before the 
conference.  
If anybody see additional options please let me know. Also I am open to honest 
feedback. At heart I know none of us want to see the ARSlist go, it has been 
here for us for many years. Shutting it down is not something to be taken 
lightly. However being practical, do we reject the idea of shutting down the 
List based on our feelings and not so much the value it is providing in 2017? 
Since this post is really a continuation of a conversation that started over a 
year ago, I wonder if maybe the time has actually come to retire the ARSlist? 
Thank you, 
Jason 
  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: [Non-DoD Source] ADM: ARSlist Future 2017

[Nicosia, Ryan J CTR USSOCOM SOCOM J631]

As a newer member of ARSList I can say I rely more on BMC communities than 
finding information here.  Just seems there are more people actively floating 
around communities site.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, September 27, 2017 1:47 AM
To: arslist@ARSLIST.ORG
Subject: [Non-DoD Source] ADM: ARSlist Future 2017

** 
Hello everybody,

It is time again to make some decisions regarding the future of the ARSlist. 
Our LISTSERV (the software ARSlist runs on) license expires in a little over 30 
days. Dan, Misi and myself have been discussing where to go from here. We agree 
with the current (low) volume of posts that (Dan) continuing to pay for the 
ARSlist platform does not make much sense. Clearly the ARSlist is not providing 
the value it one was (when it was the only place to discuss Remedy topics).

The options for the future at this time appear to be:

*   Move the ARSlist to a free mailing list platform. *
*   Say goodbye to the ARSlist and shut it down all together.
*   Money will come from somewhere to pay the license fee and the ARSlist 
lives on for at least another year.

There is a contingency with the first option. Assuming the platform the List 
moves to is not a hosted system in the cloud, Misi, who has been graciously 
hosting ARSlist LISTSERV on his server for the last year, will not be able to 
make a software switch until after the T3SMAC conference in November. If we 
give Misi a few days to hangout in Vegas after the conference, get home, and 
setup a new mail list system, we are looking at possibly a few week outage of 
the ARSlist while things transition. If we find a platform that is hosted and 
doesn't require shell access to Misi's server then I can work on the transition 
before the conference.

If anybody see additional options please let me know. Also I am open to honest 
feedback. At heart I know none of us want to see the ARSlist go, it has been 
here for us for many years. Shutting it down is not something to be taken 
lightly. However being practical, do we reject the idea of shutting down the 
List based on our feelings and not so much the value it is providing in 2017? 
Since this post is really a continuation of a conversation that started over a 
year ago, I wonder if maybe the time has actually come to retire the ARSlist?

Thank you,
Jason


_ARSlist: "Where the Answers Are" and have been for 20 years_ 

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Re: [EXTERNAL] ADM: ARSlist Future 2017

[Fawver, Dustin]

I remember that there was some back-channel discussion in the past that 
resulted in the setup that is currently running.  Would you be willing to 
divulge what it would take for option 3?


Thanks!

Dustin Fawver
Sr. Help Desk Technician
Information Technology Services

P: 423-439-4648
itsh...@etsu.edu
[1489002992830_itslogo.png]



From: Action Request System discussion list(ARSList)  on 
behalf of Jason Miller 
Sent: Wednesday, September 27, 2017 1:46 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] ADM: ARSlist Future 2017


**
Hello everybody,

It is time again to make some decisions regarding the future of the ARSlist. 
Our LISTSERV (the software ARSlist runs on) license expires in a little over 30 
days. Dan, Misi and myself have been discussing where to go from here. We agree 
with the current (low) volume of posts that (Dan) continuing to pay for the 
ARSlist platform does not make much sense. Clearly the ARSlist is not providing 
the value it one was (when it was the only place to discuss Remedy topics).

The options for the future at this time appear to be:

  *   Move the ARSlist to a free mailing list platform. *
  *   Say goodbye to the ARSlist and shut it down all together.
  *   Money will come from somewhere to pay the license fee and the ARSlist 
lives on for at least another year.

There is a contingency with the first option. Assuming the platform the List 
moves to is not a hosted system in the cloud, Misi, who has been graciously 
hosting ARSlist LISTSERV on his server for the last year, will not be able to 
make a software switch until after the T3SMAC 
conference<http://tooltechtrain.com/> in November. If we give Misi a few days 
to hangout in Vegas after the conference, get home, and setup a new mail list 
system, we are looking at possibly a few week outage of the ARSlist while 
things transition. If we find a platform that is hosted and doesn't require 
shell access to Misi's server then I can work on the transition before the 
conference.

If anybody see additional options please let me know. Also I am open to honest 
feedback. At heart I know none of us want to see the ARSlist go, it has been 
here for us for many years. Shutting it down is not something to be taken 
lightly. However being practical, do we reject the idea of shutting down the 
List based on our feelings and not so much the value it is providing in 2017? 
Since this post is really a continuation of a conversation that started over a 
year ago, I wonder if maybe the time has actually come to retire the ARSlist?

Thank you,
Jason


_ARSlist: "Where the Answers Are" and have been for 20 years_

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ADM: ARSlist Future 2017

[Jason Miller]

Hello everybody,

It is time again to make some decisions regarding the future of the
ARSlist. Our LISTSERV (the software ARSlist runs on) license expires in a
little over 30 days. Dan, Misi and myself have been discussing where to go
from here. We agree with the current (low) volume of posts that (Dan)
continuing to pay for the ARSlist platform does not make much sense.
Clearly the ARSlist is not providing the value it one was (when it was the
only place to discuss Remedy topics).

The options for the future at this time appear to be:

   - Move the ARSlist to a free mailing list platform. *
   - Say goodbye to the ARSlist and shut it down all together.
   - Money will come from somewhere to pay the license fee and the ARSlist
   lives on for at least another year.

There is a contingency with the first option. Assuming the platform the
List moves to is not a hosted system in the cloud, Misi, who has
been graciously hosting ARSlist LISTSERV on his server for the last year,
will not be able to make a software switch until after the T3SMAC conference
<http://tooltechtrain.com/> in November. If we give Misi a few days to
hangout in Vegas after the conference, get home, and setup a new mail list
system, we are looking at possibly a few week outage of the ARSlist while
things transition. If we find a platform that is hosted and doesn't require
shell access to Misi's server then I can work on the transition before the
conference.

If anybody see additional options please let me know. Also I am open to
honest feedback. At heart I know none of us want to see the ARSlist go, it
has been here for us for many years. Shutting it down is not something to
be taken lightly. However being practical, do we reject the idea of
shutting down the List based on our feelings and not so much the value it
is providing in 2017? Since this post is really a continuation of a
conversation that started over a year ago, I wonder if maybe the time has
actually come to retire the ARSlist?

Thank you,
Jason

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Re: arslist Digest - 13 Apr 2017 to 17 Apr 2017 (#2017-75)

[Rocky Rockwell]

The thing is, why not use BMC Remedy's builtin functions for this. 
Unless I am missing something.



rocky


Martin "Rocky" Rockwell
AECOM
BMC Certified Developer
325-450-1297

On 4/17/2017 4:00 PM, arslist automatic digest system wrote:

There is 1 message totaling 110 lines in this issue.

Topics of the day:

   1. javascript syntax to set a Remedy field for timezone offset (help please!)

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--

Date:Mon, 17 Apr 2017 11:01:00 -0500
From:Lyndsay Reese 
Subject: Re: javascript syntax to set a Remedy field for timezone offset (help 
please!)

If anyone else is presented with this requirement, here is how to do it:
Add the following to the form view "Web Header Content":





function getTimeOffset()

{

var d = new Date();

return (d.getTimezoneOffset());

}




Then, create an Active Link with the following Run Process command line
(where "887470919" is your custom integer field ID):

javascript document.getElementById('arid_WIN_2_887470919').value =
getTimeOffset();


Flush cache and you're all set!

On Wed, Apr 12, 2017 at 11:16 AM, Lyndsay Reese 
wrote:


Could someone please help me with syntax here? I am not familiar with
javascript at all, but I need to run this javascript to grab the timezone
offset: (new Date().getTimezoneOffset());

Here is the syntax I'm currently using in the Run Process of the Active
Link to put the value into a Remedy field (which results in the "Function
not supported (ARERR 9369) Error):
javascript:F(885580926).S(new Date().getTimezoneOffset());
It seems like the function SHOULD be supported, as they do something
similar with an active link in this OOB Active Link: RKM:KBI:SearchResults_
GetCurrChunk
Run Process command:
javascript:F(302258823).S(new IntegerType(F(302258813).mChunkPage));

Thank you in advance!
Lyndsay


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--

End of arslist Digest - 13 Apr 2017 to 17 Apr 2017 (#2017-75)
*



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Re: arslist Digest - 12 Feb 2017 to 13 Feb 2017 (#2017-38)

[Mark Herring]

Hi Jason/Brian,

With ITSMBridge for each form mapping you can define the primary key for 
synching, i.e. either the request-id, instance id or any other field or 
combination of fields that uniquely identify the record being synched.   You 
also have options to control behaviour when a matching record is found - either 
update, skip or error.  That should provide a much greater level of flexibility 
to cover most data migration synching requirements.

HTH
Mark




> On 15 Feb 2017, at 23:00, arslist automatic digest system 
>  wrote:
> 
> arslist Digest - 12 Feb 2017 to 13 Feb 2017 (#2017-38)


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Re: arslist Digest - 12 Feb 2017 to 13 Feb 2017 (#2017-38)

[Misi Mladoniczky]

Hi,

I actually have developed functionality in RRR|Chive for using other field(s) 
as primary key instead of the Request ID field, but I never got it to the point 
where it was 100% functional. Probably because I have not needed it myself in 
any consulting job yet. The problem with RRR|Chive is that it has proved hard 
to charge money for it, which in turn limits the amount of time I can put on 
it...

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
February 15, 2017 12:49 AM, "Jason Miller"  wrote:

**Good point about full DB restores from prod. I left that out. Yes, after we 
restore a DB from prod, then we use Migrator :)
We are supposed to restore quarterly however it usually works out closer to 
twice a year. Even then we have a good enough process that Migrator does very 
well because our environments are still largely in sync. It is often the data 
that is too far out of sync instead of the objects if we go too long between DB 
refreshes. I occasionally sync data using RRR:|Chive from prod however since it 
is based on Request ID we often have duplicate config records with different 
Request IDs. Of course the sync option would take care of dupes however 
sometimes new config records are legitimate as development efforts progress. 
Some config is managed by our Service Desk and while they typically add/change 
config in dev --> QA --> prod they do it manually so the Request IDs vary. We 
have talked about setting up a promotion process based on RRR:|Chive so they 
can add/update config in dev and promote it forward but it is at the bottom of 
the to do list. 
I remember when I first started using Migrator and didn't really think about 
all required objects. Our test system was so far out of sync with production 
that it blew up production by migrating way more (bad) objects than what was 
needed and we had to restore the prod DB from backup. Ever since then I have 
been respectful of Migrator and treat it like a loaded gun. 
Jason  
On Tue, Feb 14, 2017 at 8:39 AM, Brian Pancia  wrote:

 **  

Everyone, 

Thanks for all the feedback. I've been messing around with a lot of 
these tools the last couple weeks. I've seen some very interesting results. 

Migrator 

- When comparing our test system with our production system using 
migrator. The process is extremely slow. This is because the systems have never 
been synced with each other since they were upgraded 6 months ago. There are a 
lot of code and data differences between the two systems. Migrator does work 
though and it is nice to see what the differences are in the difference 
reports. 

RRR Tools 

- rrrExport and rrrImport are a lot quicker than Dev Studio when 
importing large amounts of code. I think both work fine and I didn't see huge 
benefits of one over the other. There were minor pros/cons to each. If you're 
hard core command line the simplicity of rrrExport and rrrImport are great. One 
issue I did come across with rrrImport was with overlays. Some of the forms 
with overlays didn't come over right. 

- rrrDefDiff - this tool was interesting. It seems to go off the last 
modified date. Migrator is a lot slower because it will show a difference even 
if a field moved over a pixel, I believe. rrrDefDiff doesn't give a lot of 
report functionality other then with there was a difference or if it was on 
source or target only. I ran this multiple times after importing differences 
and the counts actually seemed to go up after importing differences. I expected 
the difference counts to go down. 

-rrrchive - this is a good tool to move data. I've used this many times 
and it works really well and is extremely robust on the configuration. 

Haven't messed around with AR System Deployment Management yet. 

Mark - I will have to look into the tool you mentioned. 

I've seen a lot of Remedy implementations over the years that have 
dev/test/prod/coop environments that aren't even remotely close to each other. 
Most of this is a process issue and not necessarily a tool issue. I have a 
bunch of systems that haven't been synced in 6 months, which makes all but 
production worthless. All the tools above would take a long time to sync the 
systems. I think I need to do a full database backup/restore of all the 
systems, put a strong process in place, and then use a combination of the above 
tools to ensure the systems stay in sync. There should be differences in all 
the systems but for test/prod/coop the differences should be minor. Throw

Re: arslist Digest - 12 Feb 2017 to 13 Feb 2017 (#2017-38)

[Jason Miller]

;
> - Dev full database restores would happen on an as needed bases, probably
> at least quarterly
>
> - For release packages AR System Deployment Management looks like the best
> tool.  However, without testing fully it is yet to be determined.  Both AR
> System Deployment Management and Migrator have rollback capabilities, so I
> would probably opt for the them over the different combinations of RRR
> Tools.
>
> - Setup a nightly batch job on all the environments using rrrexport and
> rrrdefdif and review the results list daily.  This will allow us to
> identify any potential changes that happened in one environment that didn't
> follow the process.
>
>
> Thanks again,
>
>
> Brian
>
>
>
>
> --
> *From:* Action Request System discussion list(ARSList) <
> arslist@ARSLIST.ORG> on behalf of Mark Herring 
> *Sent:* Tuesday, February 14, 2017 4:29 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: arslist Digest - 12 Feb 2017 to 13 Feb 2017 (#2017-38)
>
> ** Hi Brian,
>
> I’ve not tried the Deployment Tool but if you’re looking for a
> comprehensive easy to use migrator tool with a friendly UI, take a look at
> ITSMBridge.  It includes a difference report to compare servers, pre-built
> templates to migrate selected ITSM applications (foundation and/or
> transaction data) and options to migrate between different AR/ITSM versions
> or from external SM platforms like Service Now to BMC Remedy.
>
> HTH
> Mark
>
>
>
>
> On 13 Feb 2017, at 23:00, arslist automatic digest system <
> lists...@arslist.org > wrote:
>
> There is 1 message totaling 560 lines in this issue.
>
> Topics of the day:
>
>  1. Migrator Tool
>
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
> --
>
> Date:Mon, 13 Feb 2017 13:19:15 +
> From:Brian Pancia >
> Subject: Re: Migrator Tool
>
> Misi,
>
>
> I've been playing around with your tools and as always they are pretty
> awesome.  There's a new tool in ARS 9.1 called AR System Deployment
> Management that looks pretty promising.  Messing around with Migrator was
> painful just like I remembered.  It looks like the deployment tool will end
> up replacing Migrator.  Another toy to add to the tool box.  I'm sure there
> are a few kinks that need to be worked out of the deployment tool, but I'll
> give it a go to see how it works.  I'm curious to see anyone else's
> experience with the deployment tool.
>
>
> Thanks again,
>
>
> Brian
>
>
>
> 
> From: Brian Pancia
> Sent: Friday, February 10, 2017 8:14 AM
> To: arslist@ARSLIST.ORG 
> Subject: Re: Migrator Tool
>
>
> Awesome.  New toys to play with.  I'll have to play with different
> scenarios depending on the source and destination servers.  I'm thinking
> monthly syncs to dev and weekly syncs to test for code.  I may do weekly
> data syncs to both environments.  In theory Prod and Test should be locked
> down, preventing development directly from there, but that's a different
> beast to tackle.  I guess RRRDefDiff will be a good way for me to tell if
> updates are being made to Prod or Test without going through Dev>Test>Prod
> sequence.  Batching that process out may be interesting to see if
> developers aren't following the proper process.  For a COOP environment I'm
> thinking using SQL replication is probably the best bet.  With replication
> I can do near real time updates.
>
> Brian
> 
> From: Action Request System discussion list(ARSList)  > on behalf of Misi Mladoniczky  >
> Sent: Thursday, February 9, 2017 1:37 PM
> To: arslist@ARSLIST.ORG 
> Subject: Re: Migrator Tool
>
> **
> Hi,
>
> Why not try a combination of RRR|ExportDef, RRR|DefDiff, RRR|ImportDef and
> RRR|DeleteObject.
>
> The important one is RRR|DefDiff, mening that you can use other tools to
> export/import definitions and delete surplus objects.
>
> https://rrr.se/cgi/tools/main?tool=rrrDefDiff
>
> RRR|DefDiff<https://rrr.se/cgi/tools/main?tool=rrrDefDiff>
> rrr.se
> RRR|DefDiff updated 2015-06-16 Finds differences between two def-files
>
>
>
> https://rrr.se/cgi/tools/main?tool=rrrExportDef
>
> RRR|ExportDef<https://rrr.se/cgi/tools/main?tool=rrrExportDef>
> rrr.se
> RRR|ExportDef updated 2012-11-23 Exports definition files from your server
>
>
>
> https://r

Re: arslist Digest - 12 Feb 2017 to 13 Feb 2017 (#2017-38)

[Brian Pancia]

Misi,

We have been seeing some weird things with overlays.  I know the stuff I 
brought over that were updates to existing overlays did not come over right.  I 
essentially had to remove the overlay and reimport it.  I have seen this happen 
back in 7.6.04 when overlays first came out.  I have to do some more testing on 
different scenarios.  I like that I can do a lot with your tools with batch 
scripts to do a lot of analysis of the system.  To me this is probably the 
greatest pro over some of the out of box tools.  I wasn’t sure on the 
rrrDefDiff logic, so thanks for the clarification.  I really like the results 
file and the split out of the various def files.  I have to play around more 
with AR System Deployment Management, but I like the idea of the clean GUI 
interface that I can have developers submit their deployment packages and roll 
them out.  I think all your tools are really good for the people that have been 
around for a while.  They definitely add a lot of value.  The only thing I 
would caution is for people to really understand what the tools are doing 
before using them.  I have seen some developers destroy systems with a few of 
those tools because they had some of the flags wrong.  There should be almost a 
warner on the tools stating you can destroy a system if you do not use these 
tool properly.  Although it then usually becomes a great learning experience.  
Keep pushing out great tools.  I know there are a ton of Remedy developers that 
have really appreciated them.

Brian


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Tuesday, February 14, 2017 5:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: arslist Digest - 12 Feb 2017 to 13 Feb 2017 (#2017-38)

**
Hi Brian,

Thank you for the thorough feedback.

rrrExport/rrrImport - the main problem with Dev Studio is that it does 
everything in a big chunk, and errors are hard to connect to the right object. 
The idea with rrrExport/rrrImport is to do them in small pieces to circumvent 
this, and to give you a good log which clearly gives you the object connected 
to any error.

rrrExport/rrrImport - Overlays should work fine, I have tested this on some 
versions. Anything more specific on that part?

rrrDefDiff does NOT work on modify-date. Instead it compares every piece of the 
def file excluding modify-date/by and some other redundant default stuff to 
give you the differences. You get def files to import for updated/new objects, 
and you get backup def files of the objects that will be updated/deleted. In 
other words it should be easy to back out a migration gone wrong.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se


February 14, 2017 5:41 PM, "Brian Pancia" 
mailto:%22brian%20pancia%22%20%3cpanc...@finityit.com%3e>>
 wrote:

Everyone,

Thanks for all the feedback. I've been messing around with a lot of these tools 
the last couple weeks. I've seen some very interesting results.

Migrator

- When comparing our test system with our production system using migrator. The 
process is extremely slow. This is because the systems have never been synced 
with each other since they were upgraded 6 months ago. There are a lot of code 
and data differences between the two systems. Migrator does work though and it 
is nice to see what the differences are in the difference reports.

RRR Tools

- rrrExport and rrrImport are a lot quicker than Dev Studio when importing 
large amounts of code. I think both work fine and I didn't see huge benefits of 
one over the other. There were minor pros/cons to each. If you're hard core 
command line the simplicity of rrrExport and rrrImport are great. One issue I 
did come across with rrrImport was with overlays. Some of the forms with 
overlays didn't come over right.

- rrrDefDiff - this tool was interesting. It seems to go off the last modified 
date. Migrator is a lot slower because it will show a difference even if a 
field moved over a pixel, I believe. rrrDefDiff doesn't give a lot of report 
functionality other then with there was a difference or if it was on source or 
target only. I ran this multiple times after importing differences and the 
counts actually seemed to go up after importing differences. I expected the 
difference counts to go down.

-rrrchive - this is a good tool to move data. I've used this many times and it 
works really well and is extremely robust on the configuration.

Haven't messed around with AR System Deployment Management yet.

Mark - I will have to look into the tool you mentioned.

I've seen a lot of Remedy implementations over the

Re: arslist Digest - 12 Feb 2017 to 13 Feb 2017 (#2017-38)

[Misi Mladoniczky]

Hi Brian,

Thank you for the thorough feedback.

rrrExport/rrrImport - the main problem with Dev Studio is that it does 
everything in a big chunk, and errors are hard to connect to the right object. 
The idea with rrrExport/rrrImport is to do them in small pieces to circumvent 
this, and to give you a good log which clearly gives you the object connected 
to any error.

rrrExport/rrrImport - Overlays should work fine, I have tested this on some 
versions. Anything more specific on that part?

rrrDefDiff does NOT work on modify-date. Instead it compares every piece of the 
def file excluding modify-date/by and some other redundant default stuff to 
give you the differences. You get def files to import for updated/new objects, 
and you get backup def files of the objects that will be updated/deleted. In 
other words it should be easy to back out a migration gone wrong.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
February 14, 2017 5:41 PM, "Brian Pancia"  wrote:
Everyone, 

Thanks for all the feedback. I've been messing around with a lot of 
these tools the last couple weeks. I've seen some very interesting results. 

Migrator 

- When comparing our test system with our production system using 
migrator. The process is extremely slow. This is because the systems have never 
been synced with each other since they were upgraded 6 months ago. There are a 
lot of code and data differences between the two systems. Migrator does work 
though and it is nice to see what the differences are in the difference 
reports. 

RRR Tools 

- rrrExport and rrrImport are a lot quicker than Dev Studio when 
importing large amounts of code. I think both work fine and I didn't see huge 
benefits of one over the other. There were minor pros/cons to each. If you're 
hard core command line the simplicity of rrrExport and rrrImport are great. One 
issue I did come across with rrrImport was with overlays. Some of the forms 
with overlays didn't come over right. 

- rrrDefDiff - this tool was interesting. It seems to go off the last 
modified date. Migrator is a lot slower because it will show a difference even 
if a field moved over a pixel, I believe. rrrDefDiff doesn't give a lot of 
report functionality other then with there was a difference or if it was on 
source or target only. I ran this multiple times after importing differences 
and the counts actually seemed to go up after importing differences. I expected 
the difference counts to go down. 

-rrrchive - this is a good tool to move data. I've used this many times 
and it works really well and is extremely robust on the configuration. 

Haven't messed around with AR System Deployment Management yet. 

Mark - I will have to look into the tool you mentioned. 

I've seen a lot of Remedy implementations over the years that have 
dev/test/prod/coop environments that aren't even remotely close to each other. 
Most of this is a process issue and not necessarily a tool issue. I have a 
bunch of systems that haven't been synced in 6 months, which makes all but 
production worthless. All the tools above would take a long time to sync the 
systems. I think I need to do a full database backup/restore of all the 
systems, put a strong process in place, and then use a combination of the above 
tools to ensure the systems stay in sync. There should be differences in all 
the systems but for test/prod/coop the differences should be minor. Throw 
multiple developers across multiple groups and it can cause some headaches. 

I think ideally I would use the following steps: 

- Backup production and restore to Test and COOP 

- Backup any development code from dev, restore prod to dev and import 
development code using Dev Studio 

- Now that all systems are in sync, except for the new dev code, I 
would setup replication at the database level between COOP and Production using 
MS SQL replication tools 

- Test I would setup a nightly sync of data using rrrchive of selected 
forms from Prod to Test and then do a full database restore after major 
releases. 

- Dev full database restores would happen on an as needed bases, 
probably at least quarterly 

- For release packages AR System Deployment Management looks like the 
best tool. However, without testing fully it is yet to be determined. Both AR 
System Deployment Management and Migrator have rollback capabilities, so I 
would probably opt for the them over the different combinatio

Re: arslist Digest - 12 Feb 2017 to 13 Feb 2017 (#2017-38)

[Brian Pancia]

Everyone,


Thanks for all the feedback.  I've been messing around with a lot of these 
tools the last couple weeks.  I've seen some very interesting results.


Migrator


- When comparing our test system with our production system using migrator.  
The process is extremely slow.  This is because the systems have never been 
synced with each other since they were upgraded 6 months ago.  There are a lot 
of code and data differences between the two systems.  Migrator does work 
though and it is nice to see what the differences are in the difference reports.


RRR Tools


- rrrExport and rrrImport are a lot quicker than Dev Studio when importing 
large amounts of code.  I think both work fine and I didn't see huge benefits 
of one over the other.  There were minor pros/cons to each.  If you're hard 
core command line the simplicity of rrrExport and rrrImport are great.  One 
issue I did come across with rrrImport was with overlays.  Some of the forms 
with overlays didn't come over right.


- rrrDefDiff - this tool was interesting.  It seems to go off the last modified 
date.  Migrator is a lot slower because it will show a difference even if a 
field moved over a pixel, I believe.  rrrDefDiff doesn't give a lot of report 
functionality other then with there was a difference or if it was on source or 
target only.  I ran this multiple times after importing differences and the 
counts actually seemed to go up after importing differences.  I expected the 
difference counts to go down.


-rrrchive - this is a good tool to move data.  I've used this many times and it 
works really well and is extremely robust on the configuration.


Haven't messed around with AR System Deployment Management yet.


Mark - I will have to look into the tool you mentioned.


I've seen a lot of Remedy implementations over the years that have 
dev/test/prod/coop environments that aren't even remotely close to each other.  
Most of this is a process issue and not necessarily a tool issue.  I have a 
bunch of systems that haven't been synced in 6 months, which makes all but 
production worthless.  All the tools above would take a long time to sync the 
systems.  I think I need to do a full database backup/restore of all the 
systems, put a strong process in place, and then use a combination of the above 
tools to ensure the systems stay in sync.  There should be differences in all 
the systems but for test/prod/coop the differences should be minor.  Throw 
multiple developers across multiple groups and it can cause some headaches.


I think ideally I would use the following steps:


- Backup production and restore to Test and COOP

- Backup any development code from dev, restore prod to dev and import 
development code using Dev Studio

- Now that all systems are in sync, except for the new dev code, I would setup 
replication at the database level between COOP and Production using MS SQL 
replication tools

- Test I would setup a nightly sync of data using rrrchive of selected forms 
from Prod to Test and then do a full database restore after major releases.

- Dev full database restores would happen on an as needed bases, probably at 
least quarterly

- For release packages AR System Deployment Management looks like the best 
tool.  However, without testing fully it is yet to be determined.  Both AR 
System Deployment Management and Migrator have rollback capabilities, so I 
would probably opt for the them over the different combinations of RRR Tools.

- Setup a nightly batch job on all the environments using rrrexport and 
rrrdefdif and review the results list daily.  This will allow us to identify 
any potential changes that happened in one environment that didn't follow the 
process.


Thanks again,


Brian



____
From: Action Request System discussion list(ARSList)  on 
behalf of Mark Herring 
Sent: Tuesday, February 14, 2017 4:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: arslist Digest - 12 Feb 2017 to 13 Feb 2017 (#2017-38)

** Hi Brian,

I’ve not tried the Deployment Tool but if you’re looking for a comprehensive 
easy to use migrator tool with a friendly UI, take a look at ITSMBridge.  It 
includes a difference report to compare servers, pre-built templates to migrate 
selected ITSM applications (foundation and/or transaction data) and options to 
migrate between different AR/ITSM versions or from external SM platforms like 
Service Now to BMC Remedy.

HTH
Mark




On 13 Feb 2017, at 23:00, arslist automatic digest system 
mailto:lists...@arslist.org>> wrote:

There is 1 message totaling 560 lines in this issue.

Topics of the day:

 1. Migrator Tool

___
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.org<http://www.arslist.org>
"Where the Answers Are, and have been for 20 years"

Re: arslist Digest - 12 Feb 2017 to 13 Feb 2017 (#2017-38)

[Mark Herring]

Hi Brian,

I’ve not tried the Deployment Tool but if you’re looking for a comprehensive 
easy to use migrator tool with a friendly UI, take a look at ITSMBridge.  It 
includes a difference report to compare servers, pre-built templates to migrate 
selected ITSM applications (foundation and/or transaction data) and options to 
migrate between different AR/ITSM versions or from external SM platforms like 
Service Now to BMC Remedy.

HTH
Mark




> On 13 Feb 2017, at 23:00, arslist automatic digest system 
>  wrote:
> 
> There is 1 message totaling 560 lines in this issue.
> 
> Topics of the day:
> 
>  1. Migrator Tool
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
> 
> --
> 
> Date:Mon, 13 Feb 2017 13:19:15 +
> From:Brian Pancia 
> Subject: Re: Migrator Tool
> 
> Misi,
> 
> 
> I've been playing around with your tools and as always they are pretty 
> awesome.  There's a new tool in ARS 9.1 called AR System Deployment 
> Management that looks pretty promising.  Messing around with Migrator was 
> painful just like I remembered.  It looks like the deployment tool will end 
> up replacing Migrator.  Another toy to add to the tool box.  I'm sure there 
> are a few kinks that need to be worked out of the deployment tool, but I'll 
> give it a go to see how it works.  I'm curious to see anyone else's 
> experience with the deployment tool.
> 
> 
> Thanks again,
> 
> 
> Brian
> 
> 
> 
> 
> From: Brian Pancia
> Sent: Friday, February 10, 2017 8:14 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Migrator Tool
> 
> 
> Awesome.  New toys to play with.  I'll have to play with different scenarios 
> depending on the source and destination servers.  I'm thinking monthly syncs 
> to dev and weekly syncs to test for code.  I may do weekly data syncs to both 
> environments.  In theory Prod and Test should be locked down, preventing 
> development directly from there, but that's a different beast to tackle.  I 
> guess RRRDefDiff will be a good way for me to tell if updates are being made 
> to Prod or Test without going through Dev>Test>Prod sequence.  Batching that 
> process out may be interesting to see if developers aren't following the 
> proper process.  For a COOP environment I'm thinking using SQL replication is 
> probably the best bet.  With replication I can do near real time updates.
> 
> Brian
> 
> From: Action Request System discussion list(ARSList)  on 
> behalf of Misi Mladoniczky 
> Sent: Thursday, February 9, 2017 1:37 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Migrator Tool
> 
> **
> Hi,
> 
> Why not try a combination of RRR|ExportDef, RRR|DefDiff, RRR|ImportDef and 
> RRR|DeleteObject.
> 
> The important one is RRR|DefDiff, mening that you can use other tools to 
> export/import definitions and delete surplus objects.
> 
> https://rrr.se/cgi/tools/main?tool=rrrDefDiff
> 
> RRR|DefDiff<https://rrr.se/cgi/tools/main?tool=rrrDefDiff>
> rrr.se
> RRR|DefDiff updated 2015-06-16 Finds differences between two def-files
> 
> 
> 
> https://rrr.se/cgi/tools/main?tool=rrrExportDef
> 
> RRR|ExportDef<https://rrr.se/cgi/tools/main?tool=rrrExportDef>
> rrr.se
> RRR|ExportDef updated 2012-11-23 Exports definition files from your server
> 
> 
> 
> https://rrr.se/cgi/tools/main?tool=rrrImportDef
> 
> RRR|ImportDef<https://rrr.se/cgi/tools/main?tool=rrrImportDef>
> rrr.se
> usage: rrrimportdef [ -l error.log ] [ -e error.def ] [ -verbose ] [ -silent 
> ] server tcpport user password import.def usage: rrrimportdef -help
> 
> 
> 
> https://rrr.se/cgi/tools/main?tool=rrrDeleteObject
> 
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
> 
> RRR|Home<http://www.rrr.se/>
> www.rrr.se
> RRR|Log Fix specific performance problems or work proactively with 
> performance by using RRR|Log. It will help you make sense of the information 
> in the Remedy log ...
> 
> 
> 
> 
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
> 
> RRR|Home<http://rrr.se/>
> rrr.se
> RRR|Log Fix specific performance problems or work proactively with 

Re: arslist Digest - 2 Nov 2016 to 3 Nov 2016 (#2016-3)

[Duane Burdick]

VERY KEWL !!

Thanks Dan for keeping the answers available, well done sir.

Jason, thanks for taking this on






On Thu, Nov 3, 2016 at 6:00 PM, arslist automatic digest system <
lists...@arslist.org> wrote:

> Date: Fri, 4 Nov 2016 00:00:00 +0100
> Reply-To: arslist@ARSLIST.ORG
> Sender:   "Action Request System discussion list(ARSList)" <
> arslist@ARSLIST.ORG>
> From: arslist automatic digest system 
> Subject: arslist Digest - 2 Nov 2016 to 3 Nov 2016 (#2016-3)
> To:   arslist@ARSLIST.ORG
> Message-ID: 
> Precedence: list
> List-Help: <http://arslist.org/cgi/wa?LIST=arslist>,  lists...@arslist.org?body=INFO%20arslist>
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> MIME-Version: 1.0
> Content-Type: text/plain; charset=UTF-8
> Content-Transfer-Encoding: quoted-printable
>
> There are 3 messages totaling 350 lines in this issue.
>
> Topics of the day:
>
>   1. Branding of Smart IT and MyIT for mobile applications
>   2. ADM: ARSlist Move, expect flakiness for the next 4 days (2)
>
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
> Date:Thu, 3 Nov 2016 10:26:04 +0100
> From:Nilesh Uddhavrao Janjire 
> Subject: Branding of Smart IT and MyIT for mobile applications
> MIME-Version: 1.0
> Content-Type: text/plain; charset="UTF-8"
> Content-Transfer-Encoding: 8bit
>
> Hello Team,
>
> Greetings!!
>
> I have query that, can we do branding for mobile application for MY IT and
> SMART IT.
>
> I have little bit information about backend forms for doing branding in
> SMRAT IT and MY IT but in Web based application.
>
> It would be great if you can make me understand about branding for mobile
> application for MY IT and SMART IT.
> 1. Can we change login page and all application UI in mobile app ?
> 2. only BMC can do branding for mobile applications -MYIT , SMART IT ?
> 3. If we can do branding for mobile applications -MYIT , SMART IT
> Then how we can acheive it?
>
> Many Thanks!
>
>
>
> Regards,
> Nilesh Janjire
>
> ____
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
> Date:Thu, 3 Nov 2016 11:53:48 -0700
> From:Jason Miller 
> Subject: Re: ADM: ARSlist Move, expect flakiness for the next 4 days
> MIME-Version: 1.0
> Content-Type: multipart/alternative; boundary=001a114e63c2efd18205406a1318
>
> --001a114e63c2efd18205406a1318
> Content-Type: text/plain; charset=UTF-8
>
> Hello everybody,
>
> As Dan mentioned I am now taking on much of ARSlist daily duties. Most of
> you probably already know me (many in person). Just a quick introduction
> for those that don't know me...
>
> I have been doing Remedy Development since 2001, starting on version 4.x. I
> think that makes me like a 2nd or 3rd generation Remedy developer. I live
> mostly in the custom Remedy development world but have supported and
> customized ITSM as well. More recently I have been branching out into Java
> programming. I was proud to be a volunteer for WWRUG conferences and love
> being a part of this community.
>
> Anyway, I am here (and on the BMC Communities) to help however needed.
>
> Jason
>
> On Thu, Oct 27, 2016 at 1:07 PM,  wrote:
>
> > **
> >
> > So, the journey continues. The ARSlist outside of communities will be on
> > listserv still and email addresses and web site URL will remain the same,
> > we hope. Your subscription should continue, we hope. The archives should
> be
> > there for the new list, we hope. So if all goes well as we hope by next
> > Tuesday just carry on. That is if licensing and redirect goes as planned.
> >
> >
> >
> > Misi of RRR has agreed to become the new corporate sponsor and house the
> > list. WWRUG was the sponsor for the past 5 years.
> >
> >
> >
> > Jason Miller will be your new master of ceremonies, uhm Moderator\Admin.
> >
> >
> >
> > I will be around in the background but mostly in Communities for ARSlist,
> > WWRUG and Developer.
> >
> >
> >
> > Please expect one or more outages between now and Monday as we repoint
> the
> > internet from Canada to 

Re: ADM: ARSlist Move, expect flakiness for the next 4 days

[Misi Mladoniczky]

Thank you Dave!

You even found the Croatian version, spelling and all ;-)

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
November 3, 2016 8:14 PM, "Shellman, David"  wrote:
Salute, Cheers, Prost, Skål, 乾杯, Živjeli to Jason, Misi and Dan. 
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG (mailto:mailto:arslist@ARSLIST.ORG)] On Behalf Of 
Jason Miller
Sent: Thursday, November 03, 2016 2:54 PM
To: arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)
Subject: Re: ADM: ARSlist Move, expect flakiness for the next 4 days 

The following message was sent from an external e-mail address. Be 
cautious when clicking on links, opening attachments or providing sensitive 
information.  

** 
Hello everybody, 
As Dan mentioned I am now taking on much of ARSlist daily duties. Most 
of you probably already know me (many in person). Just a quick introduction for 
those that don't know me... 
I have been doing Remedy Development since 2001, starting on version 
4.x. I think that makes me like a 2nd or 3rd generation Remedy developer. I 
live mostly in the custom Remedy development world but have supported and 
customized ITSM as well. More recently I have been branching out into Java 
programming. I was proud to be a volunteer for WWRUG conferences and love being 
a part of this community. 
Anyway, I am here (and on the BMC Communities) to help however needed. 
Jason  
On Thu, Oct 27, 2016 at 1:07 PM,  wrote:  

** 
So, the journey continues. The ARSlist outside of communities will be 
on listserv still and email addresses and web site URL will remain the same, we 
hope. Your subscription should continue, we hope. The archives should be there 
for the new list, we hope. So if all goes well as we hope by next Tuesday just 
carry on. That is if licensing and redirect goes as planned. 

Misi of RRR has agreed to become the new corporate sponsor and house 
the list. WWRUG was the sponsor for the past 5 years. 

Jason Miller will be your new master of ceremonies, uhm ModeratorAdmin. 

I will be around in the background but mostly in Communities for 
ARSlist, WWRUG and Developer. 

Please expect one or more outages between now and Monday as we repoint 
the internet from Canada to Sweden, at least it is another hockey country. 

Cheers Dan  

_ARSlist: "Where the Answers Are" and have been for 20 years_   

_ARSlist: "Where the Answers Are" and have been for 20 years_  
_ARSlist: "Where the Answers Are" and have been for 20 years_

_______
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ADM: ARSlist Move, expect flakiness for the next 4 days

[Joel D Sender]

Jason,

Thanks for taking this on.

As someone who once filled-in for Dan, I know you’ll have great (Listserv) 
power and the great responsibility that comes with it

(Apologies to Spider-man)

Seriously, your efforts are appreciate by many people around the world.

Keep a copy of the unsubscribe directions handy,

Joel

Joel Sender  *   jdsen...@earthlink.net  *  310.829.5552

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, November 3, 2016 11:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: ADM: ARSlist Move, expect flakiness for the next 4 days

 

** 

Hello everybody,

 

As Dan mentioned I am now taking on much of ARSlist daily duties. Most of you 
probably already know me (many in person). Just a quick introduction for those 
that don't know me...

 

I have been doing Remedy Development since 2001, starting on version 4.x. I 
think that makes me like a 2nd or 3rd generation Remedy developer. I live 
mostly in the custom Remedy development world but have supported and customized 
ITSM as well. More recently I have been branching out into Java programming. I 
was proud to be a volunteer for WWRUG conferences and love being a part of this 
community.

 

Anyway, I am here (and on the BMC Communities) to help however needed.

 

Jason

 

On Thu, Oct 27, 2016 at 1:07 PM,  wrote:

** 

So, the journey continues. The ARSlist outside of communities will be on 
listserv still and email addresses and web site URL will remain the same, we 
hope. Your subscription should continue, we hope. The archives should be there 
for the new list, we hope. So if all goes well as we hope by next Tuesday just 
carry on. That is if licensing and redirect goes as planned.

 

Misi of RRR has agreed to become the new corporate sponsor and house the list. 
WWRUG was the sponsor for the past 5 years.

 

Jason Miller will be your new master of ceremonies, uhm Moderator\Admin.

 

I will be around in the background but mostly in Communities for ARSlist, WWRUG 
and Developer.

 

Please expect one or more outages between now and Monday as we repoint the 
internet from Canada to Sweden, at least it is another hockey country.

 

Cheers Dan

_ARSlist: "Where the Answers Are" and have been for 20 years_

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ADM: ARSlist Move, expect flakiness for the next 4 days

[Shellman, David]

Salute, Cheers, Prost, Skål,  乾杯, Živjeli to Jason, Misi and Dan.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, November 03, 2016 2:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: ADM: ARSlist Move, expect flakiness for the next 4 days


The following message was sent from an external e-mail address. Be cautious 
when clicking on links, opening attachments or providing sensitive information.


**
Hello everybody,

As Dan mentioned I am now taking on much of ARSlist daily duties. Most of you 
probably already know me (many in person). Just a quick introduction for those 
that don't know me...

I have been doing Remedy Development since 2001, starting on version 4.x. I 
think that makes me like a 2nd or 3rd generation Remedy developer. I live 
mostly in the custom Remedy development world but have supported and customized 
ITSM as well. More recently I have been branching out into Java programming. I 
was proud to be a volunteer for WWRUG conferences and love being a part of this 
community.

Anyway, I am here (and on the BMC Communities) to help however needed.

Jason

On Thu, Oct 27, 2016 at 1:07 PM, 
mailto:arsl...@danielbloom.ca>> wrote:
**
So, the journey continues. The ARSlist outside of communities will be on 
listserv still and email addresses and web site URL will remain the same, we 
hope. Your subscription should continue, we hope. The archives should be there 
for the new list, we hope. So if all goes well as we hope by next Tuesday just 
carry on. That is if licensing and redirect goes as planned.

Misi of RRR has agreed to become the new corporate sponsor and house the list. 
WWRUG was the sponsor for the past 5 years.

Jason Miller will be your new master of ceremonies, uhm Moderator\Admin.

I will be around in the background but mostly in Communities for ARSlist, WWRUG 
and Developer.

Please expect one or more outages between now and Monday as we repoint the 
internet from Canada to Sweden, at least it is another hockey country.

Cheers Dan
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

_______
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ADM: ARSlist Move, expect flakiness for the next 4 days

[Jason Miller]

Hello everybody,

As Dan mentioned I am now taking on much of ARSlist daily duties. Most of
you probably already know me (many in person). Just a quick introduction
for those that don't know me...

I have been doing Remedy Development since 2001, starting on version 4.x. I
think that makes me like a 2nd or 3rd generation Remedy developer. I live
mostly in the custom Remedy development world but have supported and
customized ITSM as well. More recently I have been branching out into Java
programming. I was proud to be a volunteer for WWRUG conferences and love
being a part of this community.

Anyway, I am here (and on the BMC Communities) to help however needed.

Jason

On Thu, Oct 27, 2016 at 1:07 PM,  wrote:

> **
>
> So, the journey continues. The ARSlist outside of communities will be on
> listserv still and email addresses and web site URL will remain the same,
> we hope. Your subscription should continue, we hope. The archives should be
> there for the new list, we hope. So if all goes well as we hope by next
> Tuesday just carry on. That is if licensing and redirect goes as planned.
>
>
>
> Misi of RRR has agreed to become the new corporate sponsor and house the
> list. WWRUG was the sponsor for the past 5 years.
>
>
>
> Jason Miller will be your new master of ceremonies, uhm Moderator\Admin.
>
>
>
> I will be around in the background but mostly in Communities for ARSlist,
> WWRUG and Developer.
>
>
>
> Please expect one or more outages between now and Monday as we repoint the
> internet from Canada to Sweden, at least it is another hockey country.
>
>
>
> Cheers Dan
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: New ARSList server test mail 2

[Joel D. Sender]

Misi & Dan,
THANK YOU !
Now I can change my Halloween costume from scary BMC/Communities to sexy 
ARSlist poster! (or is that redundant?)
Email may be 'old school' but it's what works best for our community.
I know how challenging this transition can be, so take 10 'Attaboys' and bask 
in our gratitude.
Joel
Joel Sender 
jdsen...@earthlink.net
  

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: New ARSList server test mail 2

[arslist]

It is about to be Halloween,  the ARSList rises. Oops, sorry, I forgot, this 
isn’t a Friday.

 

 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair
Sent: October 31, 2016 10:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: New ARSList server test mail 2

 

** 

Well, that works…

 

Misi, no way we’re ignoring you ;-)

 

Doug Blair

 

On Oct 31, 2016, at 9:01 AM, Misi Mladoniczky mailto:m...@rrr.se> 
> wrote:

 

** 

Ok, here we go again. Please ignore. Let's see if it works better though.

Best Regards - Misi, RRR AB, http://www.rrr.se <http://www.rrr.se/>  (ARSList 
MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
<http://rrr.se/> 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


_______
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: New ARSList server test mail 2

[LJ LongWing]

It's an auspicious start to a spooky day here in the US :D

On Mon, Oct 31, 2016 at 8:19 AM, Timothy Powell <
timothy.pow...@pbs-consulting.com> wrote:

> **
>
> Hear, Hear!
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Stan Feinstein
> *Sent:* Monday, October 31, 2016 10:08 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: New ARSList server test mail 2
>
>
>
> **
>
> That worked.  It’s a happy morning that the ARSList continues.
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Misi
> Mladoniczky
> *Sent:* Monday, October 31, 2016 7:01 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* New ARSList server test mail 2
>
>
>
> **
>
> Ok, here we go again. Please ignore. Let's see if it works better though.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: New ARSList server test mail 2

[Timothy Powell]

Hear, Hear!

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stan Feinstein
Sent: Monday, October 31, 2016 10:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: New ARSList server test mail 2

 

** 

That worked.  It’s a happy morning that the ARSList continues.

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Monday, October 31, 2016 7:01 AM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> 
Subject: New ARSList server test mail 2

 

** 

Ok, here we go again. Please ignore. Let's see if it works better though.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_


_______
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: New ARSList server test mail 2

[Shellman, David]

Good job.  Worked on the second test.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Monday, October 31, 2016 10:01 AM
To: arslist@ARSLIST.ORG
Subject: New ARSList server test mail 2

**
Ok, here we go again. Please ignore. Let's see if it works better though.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: New ARSList server test mail 2

[Doug Blair]

Well, that works…

Misi, no way we’re ignoring you ;-)

Doug Blair

> On Oct 31, 2016, at 9:01 AM, Misi Mladoniczky  wrote:
> 
> **
> Ok, here we go again. Please ignore. Let's see if it works better though.
> 
> Best Regards - Misi, RRR AB, http://www.rrr.se <http://www.rrr.se/> (ARSList 
> MVP 2011)
> 
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se 
> <http://rrr.se/>
> _ARSlist: "Where the Answers Are" and have been for 20 years_


_______
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: New ARSList server test mail 2

[Stan Feinstein]

That worked.  It’s a happy morning that the ARSList continues.

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Monday, October 31, 2016 7:01 AM
To: arslist@ARSLIST.ORG
Subject: New ARSList server test mail 2

 

** 

Ok, here we go again. Please ignore. Let's see if it works better though.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

New ARSList server test mail 2

[Misi Mladoniczky]

Ok, here we go again. Please ignore. Let's see if it works better though.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

回覆： ADM: ARSlist Move, expect flakiness for the next 4 days

[omegalipo]

Thank you. I love to be with arslist


從我的 Samsung Galaxy 智能手機發送。
 原始訊息 由： arsl...@danielbloom.ca 日期： 16/10/28  04:07  
(GMT+08:00) 收件人： arslist@ARSLIST.ORG 主題： ADM: ARSlist Move, expect flakiness 
for the next 4 days 
So, the journey continues. The ARSlist outside of communities will be on 
listserv still and email addresses and web site URL will remain the same, we 
hope. Your subscription should continue, we hope. The archives should be there 
for the new list, we hope. So if all goes well as we hope by next Tuesday just 
carry on. That is if licensing and redirect goes as planned. Misi of RRR has 
agreed to become the new corporate sponsor and house the list. WWRUG was the 
sponsor for the past 5 years. Jason Miller will be your new master of 
ceremonies, uhm Moderator\Admin. I will be around in the background but mostly 
in Communities for ARSlist, WWRUG and Developer. Please expect one or more 
outages between now and Monday as we repoint the internet from Canada to 
Sweden, at least it is another hockey country. Cheers Dan

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ARSlist Move, expect flakiness for the next 4 days

[Timothy Powell]

CHEERS!

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of arsl...@danielbloom.ca
Sent: Thursday, October 27, 2016 4:08 PM
To: arslist@ARSLIST.ORG
Subject: ADM: ARSlist Move, expect flakiness for the next 4 days

 

** 

So, the journey continues. The ARSlist outside of communities will be on
listserv still and email addresses and web site URL will remain the same, we
hope. Your subscription should continue, we hope. The archives should be
there for the new list, we hope. So if all goes well as we hope by next
Tuesday just carry on. That is if licensing and redirect goes as planned.

 

Misi of RRR has agreed to become the new corporate sponsor and house the
list. WWRUG was the sponsor for the past 5 years.

 

Jason Miller will be your new master of ceremonies, uhm Moderator\Admin.

 

I will be around in the background but mostly in Communities for ARSlist,
WWRUG and Developer.

 

Please expect one or more outages between now and Monday as we repoint the
internet from Canada to Sweden, at least it is another hockey country.

 

Cheers Dan

_ARSlist: "Where the Answers Are" and have been for 20 years_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

ADM: ARSlist Move, expect flakiness for the next 4 days

[arslist]

So, the journey continues. The ARSlist outside of communities will be on
listserv still and email addresses and web site URL will remain the same, we
hope. Your subscription should continue, we hope. The archives should be
there for the new list, we hope. So if all goes well as we hope by next
Tuesday just carry on. That is if licensing and redirect goes as planned.

 

Misi of RRR has agreed to become the new corporate sponsor and house the
list. WWRUG was the sponsor for the past 5 years.

 

Jason Miller will be your new master of ceremonies, uhm Moderator\Admin.

 

I will be around in the background but mostly in Communities for ARSlist,
WWRUG and Developer.

 

Please expect one or more outages between now and Monday as we repoint the
internet from Canada to Sweden, at least it is another hockey country.

 

Cheers Dan


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

回覆： Re: [EXTERNAL] Re: Friday is Friday and the ARSlist remains where it is for another month +-

[omegalipo]

Glad that I can see you all here. 


從我的 Samsung Galaxy 智能手機發送。
 原始訊息 由： "Sanford, Claire"  
日期： 16/10/8  05:50  (GMT+08:00) 收件人： arslist@ARSLIST.ORG 主題： Re: [EXTERNAL] Re: 
Friday is Friday and the ARSlist remains where it is for another month +- 


Yay! 
So quiet!  Happy Friday! 
 
From:
 Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On 
Behalf Of
Joe D'Souza

Sent: Friday, October 07, 2016 4:06 PM

To: arslist@ARSLIST.ORG

Subject: [EXTERNAL] Re: Friday is Friday and the ARSlist remains where it is 
for another month +-
 
**

Oh so we are still alive in this realm? Awesome!
 
Joe
 




From:
 Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Daniel

Sent: Friday, September 30, 2016 10:35 AM

To: 
arslist@ARSLIST.ORG

Subject: Friday is Friday and the ARSlist remains where it is for another month 
+-

 
So, to be clear;
 
The ARSlist is going to move, and not to BMC Communities.
I will be deleting the ARSlist from BMC Communities, WWRUG will still exist in 
Communities.
There are several reasons for both of these.
 
However, for October ARSlist remains where it is whilst I  make certain it is 
going to the right new secure independent home.
 
Dan
_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where 
the Answers
 Are" and have been for 20 years_



_______
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: [EXTERNAL] Re: Friday is Friday and the ARSlist remains where it is for another month +-

[Sanford, Claire]

Yay!  So quiet!  Happy Friday!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Friday, October 07, 2016 4:06 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: Friday is Friday and the ARSlist remains where it is 
for another month +-

**
Oh so we are still alive in this realm? Awesome!

Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel
Sent: Friday, September 30, 2016 10:35 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Friday is Friday and the ARSlist remains where it is for another month 
+-

So, to be clear;

The ARSlist is going to move, and not to BMC Communities.
I will be deleting the ARSlist from BMC Communities, WWRUG will still exist in 
Communities.
There are several reasons for both of these.

However, for October ARSlist remains where it is whilst I  make certain it is 
going to the right new secure independent home.

Dan
_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where 
the Answers Are" and have been for 20 years_

_______
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Friday is Friday and the ARSlist remains where it is for another month +-

[Joe D'Souza]

Oh so we are still alive in this realm? Awesome!

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel
Sent: Friday, September 30, 2016 10:35 AM
To: arslist@ARSLIST.ORG
Subject: Friday is Friday and the ARSlist remains where it is for another
month +-

 

So, to be clear;

 

The ARSlist is going to move, and not to BMC Communities.

I will be deleting the ARSlist from BMC Communities, WWRUG will still exist
in Communities.

There are several reasons for both of these.

 

However, for October ARSlist remains where it is whilst I  make certain it
is going to the right new secure independent home.

 

Dan

_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: [EXTERNAL] Friday is Friday and the ARSlist remains where it is for another month +-

[Joanne Janssen]

Dan,

As a long time listener (originally in the mid 90's), and not much of a
contributor (except that horrible time four years ago when I sent my resume
to the entire list by accident - still blushing), I wanted to speak for the
silent majority and say thanks to you and all of the superstars for your
passion and dedication to the ARS List.  I'm glad it's moving somewhere
other than the communities and wish you all luck in figuring our future.
It's a great community and interchange!  Thanks again

Joanne

On Fri, Sep 30, 2016 at 3:35 PM, Sanford, Claire <
claire.sanf...@memorialhermann.org> wrote:

> **
>
> Yippie Skippy!!
>
>
>
> I was not looking forward to losing the list and the great people that
> inhabit it!  Although I will not be loving in RemedyLand, I will still be
> keeping up to speed and trying not to forget what I already know.  Also,
> learning a lot of new stuff about SNOW.  Especially that they don’t like
> to be called SNOW because there is another package already called SNOW.
>
>
>
> We go live with that package on 10/9/2016.  With the exception of all
> together 2 months. I have been on call 24/7 for Remedy for 562,896,000
> seconds.
>
>
>
>
>
> Claire
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Daniel
> *Sent:* Friday, September 30, 2016 9:35 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* [EXTERNAL] Friday is Friday and the ARSlist remains where it
> is for another month +-
>
>
>
> **
>
> So, to be clear;
>
>
>
> The ARSlist is going to move, and not to BMC Communities.
>
> I will be deleting the ARSlist from BMC Communities, WWRUG will still
> exist in Communities.
>
> There are several reasons for both of these.
>
>
>
> However, for October ARSlist remains where it is whilst I  make certain it
> is going to the right new secure independent home.
>
>
>
> Dan
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: [EXTERNAL] Friday is Friday and the ARSlist remains where it is for another month +-

[Sanford, Claire]

Yippie Skippy!!

I was not looking forward to losing the list and the great people that inhabit 
it!  Although I will not be loving in RemedyLand, I will still be keeping up to 
speed and trying not to forget what I already know.  Also, learning a lot of 
new stuff about SNOW.  Especially that they don't like to be called SNOW 
because there is another package already called SNOW.

We go live with that package on 10/9/2016.  With the exception of all together 
2 months. I have been on call 24/7 for Remedy for 562,896,000 seconds.


Claire




From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel
Sent: Friday, September 30, 2016 9:35 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Friday is Friday and the ARSlist remains where it is for 
another month +-

**
So, to be clear;

The ARSlist is going to move, and not to BMC Communities.
I will be deleting the ARSlist from BMC Communities, WWRUG will still exist in 
Communities.
There are several reasons for both of these.

However, for October ARSlist remains where it is whilst I  make certain it is 
going to the right new secure independent home.

Dan
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Friday is Friday and the ARSlist remains where it is for another month +-

[Daniel]

So, to be clear;

 

The ARSlist is going to move, and not to BMC Communities.

I will be deleting the ARSlist from BMC Communities, WWRUG will still exist
in Communities.

There are several reasons for both of these.

 

However, for October ARSlist remains where it is whilst I  make certain it
is going to the right new secure independent home.

 

Dan


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Automatic reply: arslist Digest - 24 Aug 2016 to 26 Aug 2016 (#2016-184)

[Sean O'Sullivan]

I am out of the office on vacation and will return on August 6th.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

ARSlist platform move overlaps by a month

[arslist]

This platform will disappear on Friday September 30th.  (anybody in Toronto
need a couple of Dell Servers housed by a really great ISP?)

 

Please subscribe to the ARSlist Community at BMC Communities before then to
ensure continuity of questions and answers and participation.

 

BMC:Engage is only weeks away, have you made your plans yet to attend this
year's most important BMC related event?

[and really, the best place to spend your ARSystem training dollars IMHO,
and yes, I say that even when I pay the travel costs myself like this year]

 

 

Cheers Dan

 

Repeat of instructions:

1.  If people don't yet have an account on BMC Communities (or a
<https://communities.bmc.com/docs/DOC-39804> BMC Single Sign On
credentials), create one

2.  Join the  <https://communities.bmc.com/groups/arslist/activity>
ARSList group (and you could join WWRUG as well, there will be activity in
both places)

3.  Follow ARSList group in  <https://communities.bmc.com/inbox>
Communities Inbox (to make an easier transition, receiving posts  using
Email)

 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: arslist Digest - 28 Jul 2016 to 3 Aug 2016 (#2016-170)

[Wilhelm, Chad]

Hello,

Is all the ARSlist threads moving to the communities?  While I was working my 
way through the expansive Remedy world this list was a valuable source of 
information and I would hate to lose to it.

Thanks

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist automatic digest system
Sent: Thursday, August 04, 2016 12:00 AM
To: arsl...@listserv.rbugs.com
Subject: arslist Digest - 28 Jul 2016 to 3 Aug 2016 (#2016-170)

There are 2 messages totaling 277 lines in this issue.

Topics of the day:

  1. ARSlist Group in BMC Communities is now open
  2. Looking to hire BMC Remedy Experts

The following is a DIGEST of postings to the ARSlist:

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

--

Date:Wed, 3 Aug 2016 12:18:16 -0400
From:arsl...@danielbloom.ca
Subject: ARSlist Group in BMC Communities is now open

ARSlist is moving effective September 1st, 2016 to a new platform, BMC 
Communities.

1.   

2.  If people don't yet have an account on BMC Communities (or a
<https://communities.bmc.com/docs/DOC-39804> BMC Single Sign On credentials), 
create one

3.  Join the  <https://communities.bmc.com/groups/arslist/activity>
ARSList group (and you could join WWRUG as well, there will be activity in both 
places)

4.  Follow ARSList group in  <https://communities.bmc.com/inbox>
Communities Inbox (to make an easier transition, receiving posts  using
Email)

 

Until September 1st  we will be continuing here. 

 

Since Google indexes both communities and the google group that has a mirror of 
all the ARSlist posts, along with the one at javasystemsolutions, you will 
still be able to find the old information along with the new.

 

 

Daniel

Daniel Bloom

Founder of the ARSlist(1993), and ARSlist Community (2012, even if I was the 
9th to join it )

Daniel Bloom Consulting Inc., sponsor of the ARSlist for the past seven years


_______
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

--

Date:Wed, 3 Aug 2016 12:50:26 -0400
From:Jen Loeffler 
Subject: Looking to hire BMC Remedy Experts

QBE LLC is looking to hire BMC Remedy Experts for the Sierra Vista, Arizona 
area.
Please reach out to jen.loeff...@qbe.net to submit your resume - these are 
hard-to-fill positions, so we are willing to pay for high-end talent!

_______
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

--

End of arslist Digest - 28 Jul 2016 to 3 Aug 2016 (#2016-170)
*

_______
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

ARSlist Group in BMC Communities is now open

[arslist]

ARSlist is moving effective September 1st, 2016 to a new platform, BMC
Communities.

1.   

2.  If people don't yet have an account on BMC Communities (or a
<https://communities.bmc.com/docs/DOC-39804> BMC Single Sign On
credentials), create one

3.  Join the  <https://communities.bmc.com/groups/arslist/activity>
ARSList group (and you could join WWRUG as well, there will be activity in
both places)

4.      Follow ARSList group in  <https://communities.bmc.com/inbox>
Communities Inbox (to make an easier transition, receiving posts  using
Email)

 

Until September 1st  we will be continuing here. 

 

Since Google indexes both communities and the google group that has a mirror
of all the ARSlist posts, along with the one at javasystemsolutions, you
will still be able to find the old information along with the new.

 

 

Daniel

Daniel Bloom

Founder of the ARSlist(1993), and ARSlist Community (2012, even if I was the
9th to join it )

Daniel Bloom Consulting Inc., sponsor of the ARSlist for the past seven
years


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: It is happening NOW, ARSList migrates to BMC Communities

[Floro, Anthony]

Great news! Thank you to all of the ARSList contributors/administrators who 
made this such a great reference tool! Excited that it will continue.

Respectfully,

Anthony



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Friday, July 22, 2016 7:09 AM
To: arslist@ARSLIST.ORG
Subject: It is happening NOW, ARSList migrates to BMC Communities

Hi friends,

The ARSList is finally migrating to BMC Communities. It will still be possible 
to email post for a while, but there is a one month deadline until the group 
will be made invisible on BMC Communities. After that happens you need to 
contact one of the administrators to be able to find and join the group.

This is what you must do:
1. Register an account at BMC Communities and login 2. Go to the ARSList group 
https://communities.bmc.com/groups/arslist
3. Click on "Join" somewhere in the upper right corner

It is also recommended to "Follow" the ARSList group and be notified by email 
when something happens.

Good luck!

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: It is happening NOW, ARSList migrates to BMC Communities

[Roger Justice]

It worked for me.
 
Thanks
 
 
-Original Message-
From: Misi Mladoniczky 
To: arslist 
Sent: Fri, Jul 22, 2016 9:09 am
Subject: It is happening NOW, ARSList migrates to BMC Communities

Hi friends,

The ARSList is finally migrating to BMC Communities. It will still be possible
to email post for a while, but there is a one month deadline until the group
will be made invisible on BMC Communities. After that happens you need to
contact one of the administrators to be able to find and join the group.

This is what you must do:
1. Register an account at BMC Communities and login
2. Go to the ARSList group https://communities.bmc.com/groups/arslist
3. Click on "Join" somewhere in the upper right corner

It is also recommended to "Follow" the ARSList group and be notified by email
when something happens.

Good luck!

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

It is happening NOW, ARSList migrates to BMC Communities

[Misi Mladoniczky]

Hi friends,

The ARSList is finally migrating to BMC Communities. It will still be possible
to email post for a while, but there is a one month deadline until the group
will be made invisible on BMC Communities. After that happens you need to
contact one of the administrators to be able to find and join the group.

This is what you must do:
1. Register an account at BMC Communities and login
2. Go to the ARSList group https://communities.bmc.com/groups/arslist
3. Click on "Join" somewhere in the upper right corner

It is also recommended to "Follow" the ARSList group and be notified by email
when something happens.

Good luck!

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: arslist Digest - 20 Jul 2016 to 21 Jul 2016 (#2016-164)

[Mark Herring]

Hi Dustin,

If you want to migrate data from previous versions of Remedy to new then I 
recommend the ITSM Bridge product which sounds like a perfect fit for you.  You 
can include any custom fields and forms you may have created and selectively 
migrate only the data records that you want.

You can get more information at www.itsmbridge.com <http://www.itsmbridge.com/> 

Hope that helps

Mark




> On 22 Jul 2016, at 05:00, arslist automatic digest system 
>  wrote:
> 
> There are 9 messages totaling 1714 lines in this issue.
> 
> Topics of the day:
> 
>  1. Request for advice / suggestions regarding migration and training (4)
>  2. Cannot open SRD (4)
>  3. Resolved - RE: Cannot open SRD
> 
> The following is a DIGEST of postings to the ARSlist:
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
> 
> --
> 
> Date:Thu, 21 Jul 2016 18:02:31 +
> From:"Fawver, Dustin" 
> Subject: Request for advice / suggestions regarding migration and training
> 
> Greetings!
> 
> I hope that this doesn't turn out to be a long email.  I am soliciting advice 
> from fellow developers who may have already gone down the path that I seek to 
> travel.  First, the bits that people want to know.
> 
> Production:
> ARS:   7.1.00 Patch 004
> OS: Server 2003  (yes I know.  No longer supported)
> DB: SQL Server 2008 R2
> 
> New Development:
> ARS:   9.1.00
> OS:Server 2012 R2
> DB:SQL Server 2008 R2  (plans to upgrade within a few months to SQL 2012)
> 
> HISTORY
> ***
> Our BMC Remedy environment started way back with Remedy 3.  This is before I 
> joined the organization.  From what I can recall, it went from 3 to 4 and 
> then to 7.  We're not running ITSM.  The forms we've been working with have 
> been added to and seem to work well.  I went to the Administering training 
> for version 7.x Part 2 many years ago to learn more about forms and workflow. 
>  The lead developer who did the first two migrations has retired and this is 
> my first migration.
> 
> OBJECTIVE
> ***
> I need to migrate from 7.1 to 9.1.  Management thinks that the current 
> environment is (and looks) old.  I want to "do this right" so that hopefully 
> things are much easier when subsequent versions are released.  The data from 
> the current version needs to be migrated as well.  I also need to show some 
> "razzle dazzle" with the new version.  If management's happy, then I'll be 
> happy, and possibly elevated out of the Helpdesk tech position.
> 
> PROGRESS
> ***
> I have been successful in using Developer Studio to export forms from the 
> production server to the new one.  Some of the menus don't work, but it 
> appears that those are due to form dependencies and where I haven't imported 
> data yet.
> 
> I have read several different posts both on this list and also by using 
> Google to search for things.  I've read where it should be just fine to just 
> migrate customized forms.  I've read where it's best to use overlays.  I've 
> not done this as Developer Studio is still foreign to me.  It reminds me of 
> BMC Remedy Administrator in ways.  I've also read where people have upgraded 
> from 7.1 to either 7.5 or 7.6 (I can't remember which one), that it was 
> rather painful to do, but it was supposed to make things easier for the 
> future.
> 
> TRAINING
> ***
> I've been offered to take training regarding the new version.  Given what 
> training I've done and the objective that I'm trying to achieve, what would 
> those of you who may have done this would recommend as far as successfully 
> implementing things.  I didn't want to just jump into a training course for 
> ARS 9.1 if there's going to be quite a bit of prerequisite stuff that I'll 
> need to know.
> 
> I hope this makes sense and I hope I didn't ramble on too much.
> 
> Thanks!
> 
> --Dustin Fawver
> 
> East Tennessee State University
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
> 
> --
> 
> Date:Thu, 21 Jul 2016 11:20:30 -0700
> From:Rick Cook 
> Subject: Re: Request for advice / suggestions regarding migration and training
> 
> Dustin, I would recommend that you schedule in BMC Engage this September.
> 

Re: ARSList traction vs Communities...

[Joe D'Souza]

Thing is I had for a while and did not quite take up to it back then but
then again this was about 3 years ago. Maybe back then there was not enough
of a momentum with the Communities resulting in slower response times etc.
That also I must admit was one of the reasons why I didn't stay around there
for too long. I might have regularly logged in there for about a few days
maybe a month at most and then just forgot about it - I don't know if it was
because it had not yet become a habit or I simply didn't care for it that
much at that time.

So things must be different now with some changes etc now than it was 2 or 3
years ago. So will change when the gear shifts from here to there later this
year.

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Thursday, June 16, 2016 3:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSList traction vs Communities...

Hi Joe,

You seem very particular in your requirements. Why not try it out for
example
on the AR System community to find out if it works as of your requirements?
https://communities.bmc.com/community/bmcdn/bmc_remedy_ar_system

This will allow you to give constructive feedback to make sure the ARSList
will continue to work to your expectations.

Best Regards - Misi, RRR AB, http://rrr.se

> I plan to do that after this service completely stops. No point in doing
it
> now and receiving double notifications if it works the same way. That way
it
> will be better to know what's really missing after a hard switch. Right
now
> I prefer using what already works instead of breaking what already works.
>
> Joe
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: Thursday, June 16, 2016 2:42 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARSList traction vs Communities...
>
> Hi Joe,
>
> I suggest you start using Communities instead of supplying even more lists
> of
> request. Especially since all of your request are supported by the
platform:
>
> * Offline Access
> SOLUTION: Use email notifications
>
> * Notifications of messages
> SOLUTION: Use email notifications
>
> * Ability to create a Personal Archive to a set of folders for easy
> access in
> future so searches for something specific could be restricted to  those
> particular folders
> SOLUTION: Use email folders or use the "bookmark" feature of Communities
>
> * Ability to correspond offline to an individual whenever need be
> (such as
> replying to job postings etc) - nice to have but not that important.
> SOLUTION: Replying to email notification is supported, and you can even
> submit
> new discussions using email
>
> * Ability to sort messages off keywords into a folder like mechanism
> like we
> do on ARS List emails using subject line prefixes..
> SOLUTION: Use email folders like you do today for sorting. ARSList emails
> will
> always have a common subject line prefix. On communities itself you can
just
> watch the ARSList communitiy and all else will not be shown.
>
> * Delete irrelevant content (quite important) using individual
> perspective
> rather than just having moderators do it at a admin level.. Without this
it
> means any search performed would display all results including irrelevant
> content from a users perspective.
> SOLUTION: Use email notification and delete your emails. Or if you are
acive
> enough in the communities you might be granted "move" privileges. I know a
> few
> people who have that. They can then move the content to a more relevant
> community. You can always mark a message as inappropriate and it will be
> taken
> care of.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> Offline access is the biggest feature I would want too. I prefer to let
my
>> device do its work (download, sort, filter and whatever else that an
>> interface like email or an app would do), so I can view I and interact
> with
>> it whenever and wherever I am at even if not online.
>>
>>
>>
>> I do not really care about the digest either as even when it is and was
>> available, I barely ever used it.
>>
>>
>>
>> Features I would have personally liked for a forum in no particular order
> of
>> weight or preference are:
>

Re: ARSList traction vs Communities...

[Misi Mladoniczky]

Hi Joe,

You seem very particular in your requirements. Why not try it out for example
on the AR System community to find out if it works as of your requirements?
https://communities.bmc.com/community/bmcdn/bmc_remedy_ar_system

This will allow you to give constructive feedback to make sure the ARSList
will continue to work to your expectations.

Best Regards - Misi, RRR AB, http://rrr.se

> I plan to do that after this service completely stops. No point in doing it
> now and receiving double notifications if it works the same way. That way it
> will be better to know what's really missing after a hard switch. Right now
> I prefer using what already works instead of breaking what already works.
>
> Joe
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: Thursday, June 16, 2016 2:42 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARSList traction vs Communities...
>
> Hi Joe,
>
> I suggest you start using Communities instead of supplying even more lists
> of
> request. Especially since all of your request are supported by the platform:
>
> * Offline Access
> SOLUTION: Use email notifications
>
> * Notifications of messages
> SOLUTION: Use email notifications
>
> * Ability to create a Personal Archive to a set of folders for easy
> access in
> future so searches for something specific could be restricted to  those
> particular folders
> SOLUTION: Use email folders or use the "bookmark" feature of Communities
>
> * Ability to correspond offline to an individual whenever need be
> (such as
> replying to job postings etc) - nice to have but not that important.
> SOLUTION: Replying to email notification is supported, and you can even
> submit
> new discussions using email
>
> * Ability to sort messages off keywords into a folder like mechanism
> like we
> do on ARS List emails using subject line prefixes..
> SOLUTION: Use email folders like you do today for sorting. ARSList emails
> will
> always have a common subject line prefix. On communities itself you can just
> watch the ARSList communitiy and all else will not be shown.
>
> * Delete irrelevant content (quite important) using individual
> perspective
> rather than just having moderators do it at a admin level.. Without this it
> means any search performed would display all results including irrelevant
> content from a users perspective.
> SOLUTION: Use email notification and delete your emails. Or if you are acive
> enough in the communities you might be granted "move" privileges. I know a
> few
> people who have that. They can then move the content to a more relevant
> community. You can always mark a message as inappropriate and it will be
> taken
> care of.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> Offline access is the biggest feature I would want too. I prefer to let my
>> device do its work (download, sort, filter and whatever else that an
>> interface like email or an app would do), so I can view I and interact
> with
>> it whenever and wherever I am at even if not online.
>>
>>
>>
>> I do not really care about the digest either as even when it is and was
>> available, I barely ever used it.
>>
>>
>>
>> Features I would have personally liked for a forum in no particular order
> of
>> weight or preference are:
>>
>> *Offline Access
>> *Notifications of messages
>> *Ability to create a Personal Archive to a set of folders for easy
>> access in future so searches for something specific could be restricted to
>> those particular folders
>> *Ability to correspond offline to an individual whenever need be
>> (such as replying to job postings etc) - nice to have but not that
>> important.
>> *Ability to sort messages off keywords into a folder like mechanism
>> like we do on ARS List emails using subject line prefixes..
>> *Delete irrelevant content (quite important) using individual
>> perspective rather than just having moderators do it at a admin level..
>> Without this it means any search performed would display all results
>> including irrelevant content from a users perspective.
>>
>>
>>
>> These are only some of the things I can think

Re: ARSList traction vs Communities...

[Joe D'Souza]

I plan to do that after this service completely stops. No point in doing it
now and receiving double notifications if it works the same way. That way it
will be better to know what's really missing after a hard switch. Right now
I prefer using what already works instead of breaking what already works.

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Thursday, June 16, 2016 2:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSList traction vs Communities...

Hi Joe,

I suggest you start using Communities instead of supplying even more lists
of
request. Especially since all of your request are supported by the platform:

*   Offline Access
SOLUTION: Use email notifications

*   Notifications of messages
SOLUTION: Use email notifications

*   Ability to create a Personal Archive to a set of folders for easy
access in
future so searches for something specific could be restricted to  those
particular folders
SOLUTION: Use email folders or use the "bookmark" feature of Communities

*   Ability to correspond offline to an individual whenever need be
(such as
replying to job postings etc) - nice to have but not that important.
SOLUTION: Replying to email notification is supported, and you can even
submit
new discussions using email

*   Ability to sort messages off keywords into a folder like mechanism
like we
do on ARS List emails using subject line prefixes..
SOLUTION: Use email folders like you do today for sorting. ARSList emails
will
always have a common subject line prefix. On communities itself you can just
watch the ARSList communitiy and all else will not be shown.

*   Delete irrelevant content (quite important) using individual
perspective
rather than just having moderators do it at a admin level.. Without this it
means any search performed would display all results including irrelevant
content from a users perspective.
SOLUTION: Use email notification and delete your emails. Or if you are acive
enough in the communities you might be granted "move" privileges. I know a
few
people who have that. They can then move the content to a more relevant
community. You can always mark a message as inappropriate and it will be
taken
care of.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Offline access is the biggest feature I would want too. I prefer to let my
> device do its work (download, sort, filter and whatever else that an
> interface like email or an app would do), so I can view I and interact
with
> it whenever and wherever I am at even if not online.
>
>
>
> I do not really care about the digest either as even when it is and was
> available, I barely ever used it.
>
>
>
> Features I would have personally liked for a forum in no particular order
of
> weight or preference are:
>
> * Offline Access
> * Notifications of messages
> * Ability to create a Personal Archive to a set of folders for easy
> access in future so searches for something specific could be restricted to
> those particular folders
> * Ability to correspond offline to an individual whenever need be
> (such as replying to job postings etc) - nice to have but not that
> important.
> * Ability to sort messages off keywords into a folder like mechanism
> like we do on ARS List emails using subject line prefixes..
> * Delete irrelevant content (quite important) using individual
> perspective rather than just having moderators do it at a admin level..
> Without this it means any search performed would display all results
> including irrelevant content from a users perspective.
>
>
>
> These are only some of the things I can think from the top of my head..
Some
> of this you can already do with Communities - while all of this is
possible
> through an email delivery system or maybe an app if it is designed to
allow
> all this.
>
>
>
> Joe
>
>
>
>   _
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
> Sent: Tuesday, June 14, 2016 5:12 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARSList traction vs Communities...
>
>
>
> I suppose it's a matter of personal preference but I have found it is
> actually easier for me to quickly scan the subject line and first few
lines
> of a Communities post in my Inbox there than wade through e-mails in
Outlook
> lately, so much so that I didn't even see these e-mail vs. Communitie

Re: ARSList traction vs Communities...

[Misi Mladoniczky]

Hi Joe,

I suggest you start using Communities instead of supplying even more lists of
request. Especially since all of your request are supported by the platform:

*   Offline Access
SOLUTION: Use email notifications

*   Notifications of messages
SOLUTION: Use email notifications

*   Ability to create a Personal Archive to a set of folders for easy  
access in
future so searches for something specific could be restricted to  those
particular folders
SOLUTION: Use email folders or use the "bookmark" feature of Communities

*   Ability to correspond offline to an individual whenever need be (such as
replying to job postings etc) - nice to have but not that important.
SOLUTION: Replying to email notification is supported, and you can even submit
new discussions using email

*   Ability to sort messages off keywords into a folder like mechanism like 
we
do on ARS List emails using subject line prefixes..
SOLUTION: Use email folders like you do today for sorting. ARSList emails will
always have a common subject line prefix. On communities itself you can just
watch the ARSList communitiy and all else will not be shown.

*   Delete irrelevant content (quite important) using individual perspective
rather than just having moderators do it at a admin level.. Without this it
means any search performed would display all results including irrelevant
content from a users perspective.
SOLUTION: Use email notification and delete your emails. Or if you are acive
enough in the communities you might be granted "move" privileges. I know a few
people who have that. They can then move the content to a more relevant
community. You can always mark a message as inappropriate and it will be taken
care of.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Offline access is the biggest feature I would want too. I prefer to let my
> device do its work (download, sort, filter and whatever else that an
> interface like email or an app would do), so I can view I and interact with
> it whenever and wherever I am at even if not online.
>
>
>
> I do not really care about the digest either as even when it is and was
> available, I barely ever used it.
>
>
>
> Features I would have personally liked for a forum in no particular order of
> weight or preference are:
>
> * Offline Access
> * Notifications of messages
> * Ability to create a Personal Archive to a set of folders for easy
> access in future so searches for something specific could be restricted to
> those particular folders
> * Ability to correspond offline to an individual whenever need be
> (such as replying to job postings etc) - nice to have but not that
> important.
> * Ability to sort messages off keywords into a folder like mechanism
> like we do on ARS List emails using subject line prefixes..
> * Delete irrelevant content (quite important) using individual
> perspective rather than just having moderators do it at a admin level..
> Without this it means any search performed would display all results
> including irrelevant content from a users perspective.
>
>
>
> These are only some of the things I can think from the top of my head.. Some
> of this you can already do with Communities - while all of this is possible
> through an email delivery system or maybe an app if it is designed to allow
> all this.
>
>
>
> Joe
>
>
>
>   _
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
> Sent: Tuesday, June 14, 2016 5:12 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARSList traction vs Communities...
>
>
>
> I suppose it's a matter of personal preference but I have found it is
> actually easier for me to quickly scan the subject line and first few lines
> of a Communities post in my Inbox there than wade through e-mails in Outlook
> lately, so much so that I didn't even see these e-mail vs. Communities
> threads until two weeks late!
>
>
>
> I would be more than happy to help other users who prefer the e-mail
> interface by explaining how I use Communities myself (for whatever dubious
> value that might provide). So far after reading all the comments here the
> only two things features that I see lacking in Communities are offline
> access and a digest e-mail. In today's world how often are we really without
> Internet access (outside of air travel) though? To Dan's point a digest
> e-mail isn't nearly s

Re: ARSList traction vs Communities...

[Joe D'Souza]

Offline access is the biggest feature I would want too. I prefer to let my
device do its work (download, sort, filter and whatever else that an
interface like email or an app would do), so I can view I and interact with
it whenever and wherever I am at even if not online.

 

I do not really care about the digest either as even when it is and was
available, I barely ever used it.

 

Features I would have personally liked for a forum in no particular order of
weight or preference are:

*   Offline Access
*   Notifications of messages
*   Ability to create a Personal Archive to a set of folders for easy
access in future so searches for something specific could be restricted to
those particular folders
*   Ability to correspond offline to an individual whenever need be
(such as replying to job postings etc) - nice to have but not that
important.
*   Ability to sort messages off keywords into a folder like mechanism
like we do on ARS List emails using subject line prefixes..
*   Delete irrelevant content (quite important) using individual
perspective rather than just having moderators do it at a admin level..
Without this it means any search performed would display all results
including irrelevant content from a users perspective.

 

These are only some of the things I can think from the top of my head.. Some
of this you can already do with Communities - while all of this is possible
through an email delivery system or maybe an app if it is designed to allow
all this.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Tuesday, June 14, 2016 5:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSList traction vs Communities...

 

I suppose it's a matter of personal preference but I have found it is
actually easier for me to quickly scan the subject line and first few lines
of a Communities post in my Inbox there than wade through e-mails in Outlook
lately, so much so that I didn't even see these e-mail vs. Communities
threads until two weeks late!

 

I would be more than happy to help other users who prefer the e-mail
interface by explaining how I use Communities myself (for whatever dubious
value that might provide). So far after reading all the comments here the
only two things features that I see lacking in Communities are offline
access and a digest e-mail. In today's world how often are we really without
Internet access (outside of air travel) though? To Dan's point a digest
e-mail isn't nearly so useful now as it was ten years ago. The only downside
of the Jive platform for me right now is that I do most of my reading in my
Inbox which unfortunately does not mark a topic as read so when I go to that
forum I see a ton of topics marked unread which I have in actuality read via
the Inbox.

 

After attending the Remedy 9.5 beta webinar today I feel like the transition
of the ARSList to a new platform this year is very poetic in its timing. 

I already miss a lot of the great people here when I am reading Communities
and I think it would be a huge benefit to the greater Remedy audience to
have you all participate there, especially in light of BMC's new focus on
custom development in the upcoming new version of the platform.

 

 

-Rick

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Monday, June 13, 2016 5:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSList traction vs Communities...

 

** 

And this has been my point all along too.

 

If there are 10 or 20 plus emails a day a day and a plain and simple email
client can receive this silently, and you have it all there when you need it
irrespective of whether or not you are online at that moment, it is a
simpler, less cumbersome way. On communities however simple they may make
it, its still means you need to load those 10 or 20 pages separately. I had
given communities a try when Mathew had sold the idea to me at the RUG 3
years ago and I did create a couple of accounts and lurked around the
communities for a short time but did not find it to be less time consuming -
on the contrary more time consuming than receiving emails and seeing all the
info you need right there and replying if you need to there.. Gradually
without even me realizing I kind of slowly drifted away from using
Communities although I should still have my user accounts there.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Friday, June 10, 2016 11:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSList traction vs Communities...

 

** 

For me, it looks revolves around the end user experience.  It doesn't matter
what the format or hosting system is, what matters is ease of use and
positive experience with that usage. 

The ARSlist has delivered both in spades.  No clunky, over developed Web
pa

Re: ARSList traction vs Communities...

[Rick Westbrock]

I suppose it's a matter of personal preference but I have found it is actually 
easier for me to quickly scan the subject line and first few lines of a 
Communities post in my Inbox there than wade through e-mails in Outlook lately, 
so much so that I didn't even see these e-mail vs. Communities threads until 
two weeks late!

I would be more than happy to help other users who prefer the e-mail interface 
by explaining how I use Communities myself (for whatever dubious value that 
might provide). So far after reading all the comments here the only two things 
features that I see lacking in Communities are offline access and a digest 
e-mail. In today's world how often are we really without Internet access 
(outside of air travel) though? To Dan's point a digest e-mail isn't nearly so 
useful now as it was ten years ago. The only downside of the Jive platform for 
me right now is that I do most of my reading in my Inbox which unfortunately 
does not mark a topic as read so when I go to that forum I see a ton of topics 
marked unread which I have in actuality read via the Inbox.

After attending the Remedy 9.5 beta webinar today I feel like the transition of 
the ARSList to a new platform this year is very poetic in its timing.
I already miss a lot of the great people here when I am reading Communities and 
I think it would be a huge benefit to the greater Remedy audience to have you 
all participate there, especially in light of BMC's new focus on custom 
development in the upcoming new version of the platform.


-Rick

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Monday, June 13, 2016 5:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSList traction vs Communities...

**
And this has been my point all along too.

If there are 10 or 20 plus emails a day a day and a plain and simple email 
client can receive this silently, and you have it all there when you need it 
irrespective of whether or not you are online at that moment, it is a simpler, 
less cumbersome way. On communities however simple they may make it, its still 
means you need to load those 10 or 20 pages separately. I had given communities 
a try when Mathew had sold the idea to me at the RUG 3 years ago and I did 
create a couple of accounts and lurked around the communities for a short time 
but did not find it to be less time consuming - on the contrary more time 
consuming than receiving emails and seeing all the info you need right there 
and replying if you need to there.. Gradually without even me realizing I kind 
of slowly drifted away from using Communities although I should still have my 
user accounts there.

Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Friday, June 10, 2016 11:09 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: ARSList traction vs Communities...

**

For me, it looks revolves around the end user experience.  It doesn't matter 
what the format or hosting system is, what matters is ease of use and positive 
experience with that usage.

The ARSlist has delivered both in spades.  No clunky, over developed Web page 
that makes me sign in every 5 minutes, no poorly designed search algorithms, 
just a simple yet configurable search engine requiring only the UI I already 
have on every device I own.
Isn't that simplicity what the BMC "visionaries" have been telling us that 
customers want?  How about eating your own dog food here, BMC?  Build a better 
mousetrap - one with the simplicity of an email interface and the power of the 
BMC data stores behind it.

Rick
On Jun 10, 2016 08:01, "JD Hood" mailto:hood...@gmail.com>> 
wrote:
**
My personal opinion of Communities (and opinions will vary) is that it is has 
some very good info in it -- but more often than not when I search, the results 
are *mostly* useless. There's a lot of chaff to winnow through before you can 
get to the good grain.

And it could just be my bad luck looking for oddball stuff; however, more often 
than not, Communities seems like an extension of support and I'm always 
spending more time trying to get around the initial contact (the outsourced 
call-center script-reader over in Puna) so I can reach someone who is somewhat 
familiar with developing in whatever area my issue is in.

Contrast that with the ARSList where someone can pose a development question 
and have multiple, valid options from other experienced devs *almost* before 
their finger is fully lifted off the mouse key from asking their question. That 
may be an exaggeration, but the ARSList can be spooky fast compared to BMC 
Support. Also, consider this comparison: How many times have you stumped the 
ARSList vs. How many times have you stumped BMC support? I don't know about 
you, but I eventually solve my 

Re: ARSList traction vs Communities...

[Joe D'Souza]

And this has been my point all along too.

 

If there are 10 or 20 plus emails a day a day and a plain and simple email
client can receive this silently, and you have it all there when you need it
irrespective of whether or not you are online at that moment, it is a
simpler, less cumbersome way. On communities however simple they may make
it, its still means you need to load those 10 or 20 pages separately. I had
given communities a try when Mathew had sold the idea to me at the RUG 3
years ago and I did create a couple of accounts and lurked around the
communities for a short time but did not find it to be less time consuming -
on the contrary more time consuming than receiving emails and seeing all the
info you need right there and replying if you need to there.. Gradually
without even me realizing I kind of slowly drifted away from using
Communities although I should still have my user accounts there.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Friday, June 10, 2016 11:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSList traction vs Communities...

 

** 

For me, it looks revolves around the end user experience.  It doesn't matter
what the format or hosting system is, what matters is ease of use and
positive experience with that usage. 

The ARSlist has delivered both in spades.  No clunky, over developed Web
page that makes me sign in every 5 minutes, no poorly designed search
algorithms, just a simple yet configurable search engine requiring only the
UI I already have on every device I own.  
Isn't that simplicity what the BMC "visionaries" have been telling us that
customers want?  How about eating your own dog food here, BMC?  Build a
better mousetrap - one with the simplicity of an email interface and the
power of the BMC data stores behind it.  

Rick

On Jun 10, 2016 08:01, "JD Hood"  wrote:

** 

My personal opinion of Communities (and opinions will vary) is that it is
has some very good info in it -- but more often than not when I search, the
results are *mostly* useless. There's a lot of chaff to winnow through
before you can get to the good grain. 

 

And it could just be my bad luck looking for oddball stuff; however, more
often than not, Communities seems like an extension of support and I'm
always spending more time trying to get around the initial contact (the
outsourced call-center script-reader over in Puna) so I can reach someone
who is somewhat familiar with developing in whatever area my issue is in.

 

Contrast that with the ARSList where someone can pose a development question
and have multiple, valid options from other experienced devs *almost* before
their finger is fully lifted off the mouse key from asking their question.
That may be an exaggeration, but the ARSList can be spooky fast compared to
BMC Support. Also, consider this comparison: How many times have you stumped
the ARSList vs. How many times have you stumped BMC support? I don't know
about you, but I eventually solve my own issue before BMC can figure it out
about half the time.

 

Now, there is nothing stopping Communities from evolving into an
"ARSList-like" culture and for some things, it may be close. But in general,
I only go to Communities after I have exhausted all other possibilities and
before I completely give up and contact Puna to start that exercise in
frustration (You know the drill -- it begins with them asking for logs that
you had already attached to the ticket when you submitted it...).

 

At this point, moving the ARSList to Communities makes me *VERY* nervous for
the future of the ARSList. I understand that it's looking for a home and/or
funding. WE SHOULD ALSO RECOGNIZE THAT DAN HAS DONE AN ADMIRABLE JOB WITH IT
AND SHOULD BE REWARDED FOR HIS CONSIDERABLE EFFORTS SOMEHOW. I just hope
that -- due to some BMC corporate anti-ARSList bias (and to be clear, I have
NO IDEA if that bias even exists) -- they don't try to herd folks away from
it by wadding it up and throwing into an obscure, throttled, low-bandwidth,
BMC controlled corner where it's not indexed and stuffed under some
intentionally-crippled search engine so it's difficult to use. That would be
a *damn* shame. What my paranoia prefers is a fully autonomous ARSList.
Personally, I would not mind if you added a paypal account (or whatever) so
the ARSList subscribers can contribute towards it's maintenance and hosting,
along with a fund drive a few times a year as needed.

 

Now all that hot air is likely just a product of my fevered,
corporate-paranoia fueled imagination and everything will actually be
peaches & cream if the ARSList is absorbed into the BMC Communities
"hive-mind".  At least, I certainly hope so. Either way, I am positive life
will go on no matter where the ARSList winds up, either for better or worse.

 

And please don't make fun o

Re: ARSList traction vs Communities...

[Pierson, Shawn]

I didn’t get a chance to respond to this last week but as someone who works at 
a company that has decided against ServiceNow multiple times in favor of 
sticking with Remedy I think it may help me to respond.

If we were a startup company with no established ITSM or processes, something 
like ServiceNow could be compelling.  However, for any company that is on 
Remedy and is using it well, it doesn’t seem to make sense in any way.  The 
license model is different enough that it ends up being more expensive than BMC 
tools (based on the times we’ve gotten quotes from both vendors), the 
functionality is much more barebones out of the box (which basically requires 
someone to do development to get it to a similar state to Remedy ITSM.)  It 
seems like a lot of Remedy people are scared of it because they are the biggest 
competitor ITSM suite, but they’re not a panacea for all the shortcomings or 
problems with BMC even if they are compelling in some areas.  Something I think 
we can all agree on is that the biggest problems facing organizations trying to 
do IT service management are 1) bad processes, and 2) either insufficient 
staffing or poorly trained people supporting the tools and processes.  
Metaphorically, if you’re a blind person trying to race cars on a pothole 
filled road (like many of the streets here in Houston) you’re not going to do 
any better switching from a Ferrari to a Lamborghini.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Du Chene
Sent: Friday, June 10, 2016 10:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSList traction vs Communities...

**
Why not migrate? Wait now, before you get that look in your eyes, think about 
it -

I realize that the community has been around for a long time and there are a 
lot of people that feel like family, but with the future of the list in 
question, the uncertainly of autonomy - all good things eventually do come to 
an end, right? The platform is but a product, and there are several others 
available.

ServiceNow is right around the corner, has somewhat comparable cost, and much 
of the same functionality. And the best part - they actually have a developer 
platform that's freely available to boot. I mean, imagine what it would be like 
to be able to play with the technology as an independent.  The understanding 
that I have, be it right or not, is that is where much of the community lands 
anyway at some point.

Likewise, there is also RT. from Best Practical. That thing has been around for 
years and is in use by people from Raytheon, and Nasa all the way to Lexmark 
and MIT. It's solid, and open source - can be extended as needed.

Not every company needs the AR platform, and for smaller use cases, it doesn't 
necessarily make sense, right?



On Fri, Jun 10, 2016 at 7:46 AM, Misi Mladoniczky 
mailto:m...@rrr.se>> wrote:
Hi,

First of all there is an APP, Jive. It has not worked 100% for a week or so
after they introduced SSO, but this should be fixed soon enough I think.

Secondly BMC Communities works pretty much as ARSList, even though it has less
bad taste jokes ;-) In other words the bulk of what happens is people asking
questions about Remedy or ITSM.

I was also afraid that they would sensor or meddle in the postings too much,
but as Dan said this does not seem to be a big problem. I have received a ping
once or twice, but the decision to change the original post has always been on
me.

Communities has some good things like marking answers as correct, this closing
questions, and being able to publish documents (zip-files, def-files,
word-documents) which is separated from all the questions/answers.

There is also a lot of functionality to find other people there, so in that
sense it is more like Facebook than the ARSList is.

For me ARSList is more dear, and when time is short I revert to only reading
the ARSList...

Joe, you should give it an honest test! In any event you might have to move
there anyway if you still want to read the ARSList ;-)

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

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> And that is my point about an app. I think if BMC built a mobile communities
> app and had that available to the community, there might have been a lot
> more hits than just the high teens.. Not everyone hitting the article from
> the app might have actually read the whole article, but at least there would
> probably be more hits.. There is no way of knowing for sure if all the 19
> that actually hit that article actually did read the whole thing anyway
> unless they r