RE: [LegacyUG] Off topic, but need help, off of this list, concerning Ancestry.com!

[Tim Rosenlof]

I suppose I am banned from the list for replying to the above subject
line, and also hit my finger before the rest of my message. I apologize
to legacy and Allen.

Tim

 -Original Message-
 From: [EMAIL PROTECTED] 
 [mailto:[EMAIL PROTECTED] On Behalf 
 Of Allen Prunty
 Sent: Wednesday, June 18, 2008 6:44 PM
 To: LegacyUserGroup@legacyfamilytree.com
 Subject: Re: [LegacyUG] Off topic, but need help, off of this 
 list, concerning Ancestry.com!
 
 
 The free solutions are often the best for home users.  I 
 strongly recommend 
 both of them... and I don't use Internet Exploder for 
 anything... IE is 
 notorious for weaknesses and viruses with their Active-X 
 scripting.  Firefox 
 is free... faster and updated the instant a weakness is 
 found.  Their user 
 to user support rocks too... and they have great addons... one called 
 adaware that strips out all the annoying advertisements that 
 pop up that IE 
 can't.
 
 Allen
 
 --
 From: Darlene  Don Hicks [EMAIL PROTECTED]
 Sent: Wednesday, June 18, 2008 3:13 AM
 To: LegacyUserGroup@legacyfamilytree.com
 Subject: Re: [LegacyUG] Off topic, but need help, off of this list, 
 concerning Ancestry.com!
 
  Hi Art,
I am going to keep the names of AVG free anti virus and Sunbelt 
  Firewall
  for next year!  I will be very hesitant to renew my Norton 
 360.  It has 
  cost me a month in research time, already.  Thank you so 
 much for setting 
  me on the correct path for next year!  I appreciate it so 
 very much! :-D
 
  Kind Regards,
 
  Darlene
  [EMAIL PROTECTED]
 
  You are never too old to set another goal or to dream a new 
 dream.   ~ 
  C.S. Lewis, 1898-1963
 
 
 
  --- On Wed, 6/18/08, Art Seddon [EMAIL PROTECTED] wrote:
 
  From: Art Seddon [EMAIL PROTECTED]
  Subject: Re: [LegacyUG] Off topic, but need help, off of this list,
  concerning Ancestry.com!
  To: LegacyUserGroup@legacyfamilytree.com
  Date: Wednesday, June 18, 2008, 12:49 AM
  Yep, I had to do a complete reformat hard drive and
  reinstall Windows and everything else after Norton 360
  crashed my machine.
 
  Have not had a bit of problem since doing that and installing AVG 
  free antivirus and Sunbelt Firewall.
 
  Art Seddon
 
  - Original Message -
  From: MICHELLE CROSBY
  To: LegacyUserGroup@legacyfamilytree.com
  Sent: Tuesday, June 17, 2008 2:09 PM
  Subject: Re: [LegacyUG] Off topic, but need help, off of
  this list, concerning Ancestry.com!
 
  Darlene,
 
  One last thought- what version of Norton are you using? Norton is 
  known to have caused some problems, it tended to clog up both my 
  computers which then ran slow- I have heard that it has 
 caused some 
  other problems as well.  I had to go to the Norton's web 
 site and get 
  a removal tool to actual remove all of Norton from the computers.
  Its funny, why would they have to proved a removal tool if
  it wasn't causing any problems.  even if you turn it
  off it may have embedded itself into your system causing
  problems.  I'm not a geek just know a lot of them, and
  this was their suggestion for you- actually use the removal
  tool to get rid of Norton's from your computer. See if
  that allows the images to be viewed.  If it does than
  Norton was embedded in your system, then you will have to
  purchase a different anti virus program.  Some computers
  are not experiencing any problems with Norton- some are,
  like both of mine.
 
  Shelly
 
 
 
 
 
  Legacy User Group guidelines:
 
 http://www.LegacyFamilyTree.com/Etiquette.asp
 
  Archived messages:
 
 
  http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
 
  Online technical support: http://www.LegacyFamilyTree.com/Help.asp
 
  To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.aspNo 
  virus found in this outgoing message.
  Checked by AVG.
  Version: 8.0.100 / Virus Database: 270.4.0/1506 - Release
  Date: 6/17/2008 4:30 PM
 
 
 
 
 
  Legacy User Group guidelines:
 
 http://www.LegacyFamilyTree.com/Etiquette.asp
 
  Archived messages:
 
 
  http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
 
  Online technical support: http://www.LegacyFamilyTree.com/Help.asp
 
  To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
 
 
 
 
 
 
  Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
  Archived messages:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
  Online technical support: http://www.LegacyFamilyTree.com/Help.asp
  To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
 
 
  
 
 
 
 Legacy User Group guidelines: 
http://www.LegacyFamilyTree.com/Etiquette.asp
 Archived messages: 
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
 Online technical support: http://www.LegacyFamilyTree.com/Help.asp
 To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
 
 
 




Legacy User Group guidelines: 
   http://www.LegacyFamilyTree.com/Etiquette.asp

RE: [LegacyUG] Off topic, but need help, off of this list, concerning Ancestry.com!

[Darlene Don Hicks]

Hi Mark,
   Yes, I know you cannot just delete SP3.  I was on the phone with Dell for 
over 10 hours on Saturday and they removed it and got me a clean install of 
SP2.  Norton was my final rescue, as they deleted Norton 360 2008 and installed 
the Norton I had last year.  They first went to Ancestry with just deleting 
Norton 2008 and I had no issues.  Then they installed Norton from 2007, and 
again I had no problems, so it is something with Norton 360  2.0 2008.  I 
suggest if anyone has the same issues as I had, to go to their website for 
help.  If you call them it will cost $69 but no charge to do a live chat with a 
tech.  The tech was very helpful and patient and I was so very grateful!  :-D 
Thanks Mark for responding to my call out for help!  :)

Darlene
[EMAIL PROTECTED]

You are never too old to set another goal or to dream a new dream.   ~ C.S. 
Lewis, 1898-1963 



--- On Tue, 6/17/08, Mark K [EMAIL PROTECTED] wrote:

 From: Mark K [EMAIL PROTECTED]
 Subject: RE: [LegacyUG] Off topic, but need help, off of this list, 
 concerning Ancestry.com!
 To: legacyusergroup@legacyfamilytree.com
 Date: Tuesday, June 17, 2008, 2:07 AM
 Hi Darlene
  
 First you Internet provider is not IE 6.  That is the web
 browser you are using.  The ISP is completely different and
 should not make any difference to viewing a web page.
  
 While I do not use it, it may be worthwhile to try
 accessing ancestry.com with a different web browser called
 firefox2. (mozilla.com/firefox I am pretty sure.)
  
 I am not sure what you mean when you say that I had
 service pack 3 and had to delete it.  You can not
 simply delete SP3.  It needs to be uninstalled.  Have a
 read of the microsoft knowledge base article here
 http://support.microsoft.com/kb/950249.  Of these methods I
 prefer using system restore if you have not added anything
 important since then.
  
 I know this is pedantic, but computers are very black and
 white, the grey is where they do not work.  It is very
 likely that any uninstall of SP3 has left odd files on your
 computer.
  
 If you have no luck, and you had no trouble viewing
 ancestry.com before sp3 I would consider reinstalling the
 OS from scratch, but this will depend on how many
 applications you have installed and what backups you have
 and your level of understanding.
  
 The best way is to reformat your hard drive which means
 everything on it will be deleted.  You will need backups
 for everything and anything you want.
  
 While this is a big step, if you have had XP on your
 computer for several years it is normally a great way to
 clean up your computer.  I do my computer every 6-12 months
 and it is an enormous headache but it does tend to clear up
 all the little issues computers get.
  
 Mark
  
  
  
  
  
 
 
 
  Date: Mon, 16 Jun 2008 23:18:03 -0700 From:
 [EMAIL PROTECTED] Subject: RE: [LegacyUG] Off topic,
 but need help, off of this list, concerning
 Ancestry.com! To:
 LegacyUserGroup@legacyfamilytree.com  I have a Dell
 desktop Dimension with Windows XP 2002 service pack 2. I had
 service pack 3 and had to delete it. My Internet provider is
 IE 6. I still can't get to the images. I deleted all of
 my .ocx files and ative x files, as well. Now when I go to
 Ancestry.com I do not click on the enhanced viewer, but the
 screen freezes the moment I click on basic viewer. I have
 searched all over the Internet, on Rootsweb and Ancestry
 and tried all the suggestions, even ones on this list, to
 no avail! I am feeling pretty hopeless, here! If I
 can't get the images, I will not renew my subscription
 with Ancestry! I have wasted a lot of time already!
  Darlene [EMAIL PROTECTED]  You are never
 too old to set another goal or to dream a new dream.
 ~ C.S. Lewis, 1898-1963 --- On Mon,
 6/16/08, Mark K [EMAIL PROTECTED] wrote: 
  From: Mark K [EMAIL PROTECTED] 
 Subject: RE: [LegacyUG] Off topic, but need help, off of
 this list, concerning Ancestry.com!  To:
 legacyusergroup@legacyfamilytree.com  Date: Monday,
 June 16, 2008, 6:48 PM  If you are having problems
 with ancestry.com it will help if  you state the
 brand of processor (intel or amd), the  operating
 system (XP or Vista) and what service pack you  are
 on. It has already been stated that an amd based 
 computer with XP SP3 has known issues with ancestry.com
 and  it is not the fault of the user. It is also
 worth  mentioning which browser and version.
Mark  Date: Mon,
 16 Jun 2008 13:28:48 -0700From: 
 [EMAIL PROTECTED]: 
 [EMAIL PROTECTED]: Re:
 [LegacyUG]  Off topic, but need help, off of this
 list, concerning  Ancestry.com!Got this
 announcement when I finished the 
 emailAnnouncing: updating system 6-11-08, may be
  preventing viewing original records  On
 Mon, Jun 16, 2008 at 1:25 PM, Christina 
 [EMAIL PROTECTED] wrote:  Darlene,I am
 having problems as well. I have not done  anything
 to my computer and tried both browsers IE 7 and 
 Netscape 9. I have sent a message to Ancestry about the
  problem.Christina

Re: [LegacyUG] Off topic, but need help, off of this list, concerning Ancestry.com!

[Darlene Don Hicks]

Yes, Michelle, it was a Norton problem.  This is what happened and the fix!
But I spent 3 hrs. on the phone today with Norton.  I let them access my 
computer and we tried going to Ancestry.com with certain things clicked on and 
off within the program.  Then the tech deleted all of the program and the 
images at Ancestry.com could be viewed, once again.  The tech next installed 
the Norton 360 that I had last year, and I still was able to access the images. 
 I spent 10 hrs. with Dell on Saturday and Sunday, a nasty e-mail to 
ancestry.com yesterday, oops! and my plea to Legacy, and then 3 hrs. today with 
Norton, which was the problem.  I am one happy camper, now!  :-D
   
   Thanks for replying to my plea for help!  It was very much appreciated!

Darlene
[EMAIL PROTECTED]


You are never too old to set another goal or to dream a new dream.   ~ C.S. 
Lewis, 1898-1963 



--- On Tue, 6/17/08, MICHELLE CROSBY [EMAIL PROTECTED] wrote:

 From: MICHELLE CROSBY [EMAIL PROTECTED]
 Subject: Re: [LegacyUG] Off topic, but need help, off of this list, 
 concerning Ancestry.com!
 To: LegacyUserGroup@legacyfamilytree.com
 Date: Tuesday, June 17, 2008, 4:09 PM
 Darlene,
 One last thought- what version of Norton are you using? 
 Norton is known to have caused some problems, it tended to
 clog up both my computers which then ran slow- I have heard
 that it has caused some other problems as well.  I had to go
 to the Norton's web site and get a removal
 tool to actual remove all of Norton from the computers. 
 Its funny, why would they have to proved a removal tool if
 it wasn't causing any problems.  even if you turn it
 off it may have embedded itself into your system causing
 problems.  I'm not a geek just know a lot of them, and
 this was their suggestion for you- actually use the removal
 tool to get rid of Norton's from your computer. See if
 that allows the images to be viewed.  If it does than
 Norton was embedded in your system, then you will have to
 purchase a different anti virus program.  Some computers
 are not experiencing any problems with Norton- some are,
 like both of mine.
 Shelly
   - Original Message - 
   From: Darlene  Don
 Hicksmailto:[EMAIL PROTECTED] 
   To:
 LegacyUserGroup@legacyfamilytree.commailto:LegacyUserGroup@legacyfamilytree.com
 
   Sent: Tuesday, June 17, 2008 12:42 PM
   Subject: Re: [LegacyUG] Off topic, but need help, off of
 this list, concerning Ancestry.com!
 
 
  Thanks to all of you who responded to my problems with
 Ancestry!  I am sorry that I brought this problem up, on
 this list, but I contacted Dell, Norton, Ancestry.com and
 read lots of blogs about this problem and have tried each
 and every one, with no success.  :(  I finally wrote to
 Ancestry and told them if this problem is not fixed, post
 haste, that I would not be renewing next March.  The calls
 to the various programs, listed above, resulted in each one
 passing the blame unto the next one.  I guess I was
 desperate and still am.  So for now, I guess my searching
 will have to be put on hold; at least where Ancestry is
 concerned.  I have plenty to do, though with Legacy7 and
 cleaning up my sources; being consistant has never been one
 of my high points, in dealing with genealogy.  :-]
 
  Thanks, again, to all of you who tried to help me!  I
 appreciate it so very much!  :)
 
   Darlene
   [EMAIL PROTECTED]mailto:[EMAIL PROTECTED]
 
 
 
 
   You are never too old to set another goal or to dream a
 new dream.   ~ C.S. Lewis, 1898-1963 
 
 
 
   --- On Mon, 6/16/08, Christina
 [EMAIL PROTECTED]mailto:[EMAIL PROTECTED]
 wrote:
 
From: Christina
 [EMAIL PROTECTED]mailto:[EMAIL PROTECTED]
Subject: Re: [LegacyUG] Off topic, but need help,
 off of this list, concerning Ancestry.com!
To:
 LegacyUserGroup@legacyfamilytree.commailto:LegacyUserGroup@legacyfamilytree.com
Date: Monday, June 16, 2008, 3:28 PM
Got this announcement when I finished the email

Announcing: updating system 6-11-08, may be
preventing viewing original
records

On Mon, Jun 16, 2008 at 1:25 PM, Christina
   
 [EMAIL PROTECTED]mailto:[EMAIL PROTECTED]
 wrote:

 Darlene,

 I am having problems as well. I have not done
 anything
to my computer and
 tried both browsers IE 7 and Netscape 9. I have
 sent a
message to Ancestry
 about the problem.

 Christina


 On Sun, Jun 15, 2008 at 10:50 PM, Darlene 
 Don
Hicks
 [EMAIL PROTECTED]mailto:[EMAIL PROTECTED]
 wrote:

 Hi
   I cannot see the images on Ancestry.com,
 any
longer.  I had automatic
 updates on my Windows XP Service pack two
 and it
downloaded the update with
 service pack three.  Over the weekend I had
 all
kinds of problenms with My
 Dell desktop computer and finally got Dell
 tech
support to help me.  I had
 two viruses while I had Norton turned off,
 for 1/2
a day and so the techs
 reinstalled Windows and I have

Re: [LegacyUG] Off topic, but need help, off of this list, concerning Ancestry.com!

[Darlene Don Hicks]

Hi Chick  others,
   My problem ended up being isssues with my Norton 360 2.0 2008.  I have 
already stated, to the list, what happened, and so you may read it on Legacy!  
Thank you so much for responding to my cry out for help.  I went through yours 
and everyone else's suggestions and nothing worked until we dealt with Norton 
360 2.0 2008.  I am writing to the list, as I know others with Norton might be 
experienceing the same problem I had!  I am so sorry to the Legacy list, about 
taking up so much reading time, but it should end, now, that the problem has 
been resolved.  I thank everyone for their patience!  The pouring out of help 
and support was amazing!  What wonderful people are on this list!  I usually 
just post when I have a problem, as I am not a young woman, and need to do as 
much research as possible, in the years I have left!  :-D  Thanks everyone!

Best Regards,

Darlene
[EMAIL PROTECTED]

You are never too old to set another goal or to dream a new dream.   ~ C.S. 
Lewis, 1898-1963 



--- On Tue, 6/17/08, Chick Lewis [EMAIL PROTECTED] wrote:

 From: Chick Lewis [EMAIL PROTECTED]
 Subject: Re: [LegacyUG] Off topic, but need help, off of this list, 
 concerning Ancestry.com!
 To: LegacyUserGroup@legacyfamilytree.com
 Date: Tuesday, June 17, 2008, 9:51 PM
 Darlene,
 I have not been following this thread but I recall this
 problem being
 mentioned on another list and the following solution was
 offered:
 
 The problem seems to lie in the way the browser uses the
 information from
 the add-ons. Ancestry's image viewer, etc.
 
 This issue is easily fixed in IE 7 by doing the following:
 Go
 to Tools, Internet Options. Click the Advanced tab. Click
 on the Reset
 button. Then click on the next Reset button. This
 completely resets
 everything in IE. Disables all add-ons, cleans the cache,
 cookies, etc.  IE
 6 and earlier does not have this easy reset
 function. And you must
 manually remove everything and DISABLE all the add-ons.
 
 I'm not sure that the problem is necessarily Norton. I
 do know that other
 people
 have similar issues,
 
 Hope this helps...
 Chick
 
 
 On Tue, Jun 17, 2008 at 2:27 PM, Darlene  Don Hicks
 [EMAIL PROTECTED]
 wrote:
 
  Hi Allen,
I am using Internet Explorer 6; I deleted IE7 with
 no better results.  If
  you can help, I would really appreciate it!  You can
 e-mail me off-list, as
  this problem shouldn't be using up any more time
 on Legacy!  I have Norton
  360 2008 on my computer.  Thanks for any help you can
 give me!
 
  Darlene
  [EMAIL PROTECTED]
 
  You are never too old to set another goal or to dream
 a new dream.   ~
  C.S. Lewis, 1898-1963
 
 
 
  --- On Tue, 6/17/08, Allen Prunty
 [EMAIL PROTECTED] wrote:
 
   From: Allen Prunty [EMAIL PROTECTED]
   Subject: Re: [LegacyUG] Off topic, but need help,
 off of this list,
  concerning Ancestry.com!
   To: LegacyUserGroup@legacyfamilytree.com
   Date: Tuesday, June 17, 2008, 2:50 PM
   Just a thought...
  
   Are you using Internet Exploder or Firefox?
  
   I have much better luck with Firefox and I'm
 afraid the
   last Microslop
   security upgrade probably added a bunch of new
 permissions
   to Internet
   Exploder and it ... um exploded.
  
   I have a much better experience with firefox...
 and Legacy
   will use the
   routines as needed from Internet Exploder when
 you use the
   mapping function.
  
   Allen
   http://genealogyclub.net
  
  
 --
   From: Darlene  Don Hicks
   [EMAIL PROTECTED]
   Sent: Tuesday, June 17, 2008 1:42 PM
   To: LegacyUserGroup@legacyfamilytree.com
Subject: Re: [LegacyUG] Off topic, but need
 help, off of
   this list,
   concerning Ancestry.com!
  
  Thanks to all of you who responded to my
 problems
   with Ancestry!  I am
sorry that I brought this problem up, on
 this list,
   but I contacted Dell,
Norton, Ancestry.com and read lots of blogs
 about this
   problem and have
tried each and every one, with no success. 
 :(  I
   finally wrote to
Ancestry and told them if this problem is
 not fixed,
   post haste, that I
would not be renewing next March.  The calls
 to the
   various programs,
listed above, resulted in each one passing
 the blame
   unto the next one.  I
guess I was desperate and still am.  So for
 now, I
   guess my searching will
have to be put on hold; at least where
 Ancestry is
   concerned.  I have
plenty to do, though with Legacy7 and
 cleaning up my
   sources; being
consistant has never been one of my high
 points, in
   dealing with
genealogy.  :-]
   
  Thanks, again, to all of you who tried to
 help me!
   I appreciate it so
very much!  :)
   
Darlene
[EMAIL PROTECTED]
   
   
   
   
You are never too old to set another goal or
 to dream
   a new dream.   ~
C.S. Lewis, 1898-1963
   
   
   
--- On Mon, 6/16/08, Christina
   [EMAIL PROTECTED] wrote:
   
From: Christina
 [EMAIL PROTECTED]
Subject: Re

Re: [LegacyUG] Off topic, but need help, off of this list, concerning Ancestry.com!

[Darlene Don Hicks]

   Yes, that is what I had, on my Dell, also!  If your computer is 8 yrs. old 
and still running good, you are a very lucky person.  My Dell is less then two 
years old, and I just got through buying their protective package for a wopping 
$270.  Nothing they did helped me with ancestry.com.  Oh well, now I have three 
more call times, I can use before my year is up!  They worked for over 10 
hours, with me, but nothing solved the problem.  Norton 360 is the problem, as 
I already stated in another e-mail!  
   Thanks for your suggestions and willingness to help me solve the problem.  
There are some mighty wonderful people on this list!  :-D

Kind Regards,

Darlene
[EMAIL PROTECTED]

You are never too old to set another goal or to dream a new dream.   ~ C.S. 
Lewis, 1898-1963 



--- On Wed, 6/18/08, Art Seddon [EMAIL PROTECTED] wrote:

 From: Art Seddon [EMAIL PROTECTED]
 Subject: Re: [LegacyUG] Off topic, but need help, off of this list, 
 concerning Ancestry.com!
 To: LegacyUserGroup@legacyfamilytree.com
 Date: Wednesday, June 18, 2008, 12:55 AM
 Another thought.
 
 I'm using IE, XP SP3 and every update MS has put out on
 automatic update and 
 as yet have not had any of the described problems. Works
 just fine and this 
 is on an 8 year old computer.
 
 Oh yeh, I've added a couple gigs of memory.
 
 Art Seddon
 
 
 - Original Message - 
 From: Allen Prunty [EMAIL PROTECTED]
 To: LegacyUserGroup@legacyfamilytree.com
 Sent: Tuesday, June 17, 2008 12:50 PM
 Subject: Re: [LegacyUG] Off topic, but need help, off of
 this list, 
 concerning Ancestry.com!
 
 
 Just a thought...
 
 Are you using Internet Exploder or Firefox?
 
 I have much better luck with Firefox and I'm afraid the
 last Microslop
 security upgrade probably added a bunch of new permissions
 to Internet
 Exploder and it ... um exploded.
 
 I have a much better experience with firefox... and Legacy
 will use the
 routines as needed from Internet Exploder when you use the
 mapping function.
 
 Allen
 http://genealogyclub.net
 
 --
 From: Darlene  Don Hicks
 [EMAIL PROTECTED]
 Sent: Tuesday, June 17, 2008 1:42 PM
 To: LegacyUserGroup@legacyfamilytree.com
 Subject: Re: [LegacyUG] Off topic, but need help, off of
 this list,
 concerning Ancestry.com!
 
Thanks to all of you who responded to my problems
 with Ancestry!  I am
  sorry that I brought this problem up, on this list,
 but I contacted Dell,
  Norton, Ancestry.com and read lots of blogs about this
 problem and have
  tried each and every one, with no success.  :(  I
 finally wrote to
  Ancestry and told them if this problem is not fixed,
 post haste, that I
  would not be renewing next March.  The calls to the
 various programs,
  listed above, resulted in each one passing the blame
 unto the next one.  I
  guess I was desperate and still am.  So for now, I
 guess my searching will
  have to be put on hold; at least where Ancestry is
 concerned.  I have
  plenty to do, though with Legacy7 and cleaning up my
 sources; being
  consistant has never been one of my high points, in
 dealing with
  genealogy.  :-]
 
Thanks, again, to all of you who tried to help me! 
 I appreciate it so
  very much!  :)
 
  Darlene
  [EMAIL PROTECTED]
 
 
 
 
  You are never too old to set another goal or to dream
 a new dream.   ~
  C.S. Lewis, 1898-1963
 
 
 
  --- On Mon, 6/16/08, Christina
 [EMAIL PROTECTED] wrote:
 
  From: Christina [EMAIL PROTECTED]
  Subject: Re: [LegacyUG] Off topic, but need help,
 off of this list,
  concerning Ancestry.com!
  To: LegacyUserGroup@legacyfamilytree.com
  Date: Monday, June 16, 2008, 3:28 PM
  Got this announcement when I finished the email
 
  Announcing: updating system 6-11-08, may be
  preventing viewing original
  records
 
  On Mon, Jun 16, 2008 at 1:25 PM, Christina
  [EMAIL PROTECTED] wrote:
 
   Darlene,
  
   I am having problems as well. I have not done
 anything
  to my computer and
   tried both browsers IE 7 and Netscape 9. I
 have sent a
  message to Ancestry
   about the problem.
  
   Christina
  
  
   On Sun, Jun 15, 2008 at 10:50 PM, Darlene
  Don
  Hicks [EMAIL PROTECTED]
   wrote:
  
   Hi
 I cannot see the images on
 Ancestry.com, any
  longer.  I had automatic
   updates on my Windows XP Service pack two
 and it
  downloaded the update with
   service pack three.  Over the weekend I
 had all
  kinds of problenms with My
   Dell desktop computer and finally got
 Dell tech
  support to help me.  I had
   two viruses while I had Norton turned
 off, for 1/2
  a day and so the techs
   reinstalled Windows and I have service
 pack 2,
  now.  When I first did
   searches, at Ancestry.com, last evening,
 it
  accessed the census images fine,
   but when I tried it today, it freezes the
 screen,
  again!  Norton 360 is up
   and running and I have no threats.  I
 went into
  Ancestry image viewer and
   deleted it, but it made no change in my
 access to
  images.  There are
   probably more

Re: [LegacyUG] Off topic, but need help, off of this list, concerning Ancestry.com!

[Darlene Don Hicks]

Hi Art,
   I love my Dell Desktop, as well.  I did have a Dell laptop in the Inspiron 
series, but it overheated and finally crashed.  This desktop is so much more 
reliable, for me! :)

Darlene
[EMAIL PROTECTED]



You are never too old to set another goal or to dream a new dream.   ~ C.S. 
Lewis, 1898-1963 



--- On Wed, 6/18/08, Art Seddon [EMAIL PROTECTED] wrote:

 From: Art Seddon [EMAIL PROTECTED]
 Subject: Re: [LegacyUG] Off topic, but need help, off of this list, 
 concerning Ancestry.com!
 To: LegacyUserGroup@legacyfamilytree.com
 Date: Wednesday, June 18, 2008, 12:09 PM
 Hi Darlene,
 That 8 year old computer is a Dell, and the Internet
 Exporer that I run is 
 that terrible Version 7 that so many complain about.
 
 Art
 
 From: Darlene  Don Hicks
 [EMAIL PROTECTED]
 
 
Yes, that is what I had, on my Dell, also!  If your
 computer is 8 yrs. 
 old and still running good, you are a very lucky person. 
 My Dell is less 
 then two years old, and I just got through buying their
 protective package 
 for a wopping $270.  Nothing they did helped me with
 ancestry.com.  Oh well, 
 now I have three more call times, I can use before my year
 is up!  They 
 worked for over 10 hours, with me, but nothing solved the
 problem.  Norton 
 360 is the problem, as I already stated in another e-mail!
Thanks for your suggestions and willingness to help me
 solve the problem. 
 There are some mighty wonderful people on this list!  :-D
 
 Kind Regards,
 
 Darlene
 [EMAIL PROTECTED]
 
 You are never too old to set another goal or to dream a new
 dream.   ~ C.S. 
 Lewis, 1898-1963
 
 
 
 --- On Wed, 6/18/08, Art Seddon
 [EMAIL PROTECTED] wrote:
 
 I'm using IE, XP SP3 and every update MS has put out on
 automatic update and 
 as yet have not had any of the described problems. Works
 just fine and this 
 is on an 8 year old computer.
 
 Oh yeh, I've added a couple gigs of memory.
 
 Art Seddon
 
 
 
 
 
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RE: [LegacyUG] Off topic, but need help, off of this list, concerning Ancestry.com!

[Sherry/Support]

Can we please put an end to this off-topic thread? I've been getting
complaints The list is more than busy enough with just Legacy issues.


Thanks for using Legacy.

Sherry
Customer Support
Millennia Corporation
[EMAIL PROTECTED]
http://www.LegacyFamilyTree.com

We are changing the world of genealogy!

When replying to this message, please include all previous correspondence.
Thanks.




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RE: [LegacyUG] Off topic, but need help, off of this list, concerning Ancestry.com!

[Darlene Don Hicks]

   I have a Dell desktop Dimension with Windows XP 2002 service pack 2.  I had 
service pack 3 and had to delete it.  My Internet provider is IE 6.  I still 
can't get to the images.  I deleted all of my .ocx files and ative x files, as 
well.  Now when I go to Ancestry.com I do not click on the enhanced viewer, but 
the screen freezes the moment I click on basic viewer.  I have searched all 
over the Internet, on Rootsweb and Ancestry and tried all the suggestions, even 
ones on this list, to no avail!  I am feeling pretty hopeless, here!  If I 
can't get the images, I will not renew my subscription with Ancestry!  I have 
wasted a lot of time already!

Darlene
[EMAIL PROTECTED]

You are never too old to set another goal or to dream a new dream.   ~ C.S. 
Lewis, 1898-1963 



--- On Mon, 6/16/08, Mark K [EMAIL PROTECTED] wrote:

 From: Mark K [EMAIL PROTECTED]
 Subject: RE: [LegacyUG] Off topic, but need help, off of this list, 
 concerning Ancestry.com!
 To: legacyusergroup@legacyfamilytree.com
 Date: Monday, June 16, 2008, 6:48 PM
 If you are having problems with ancestry.com it will help if
 you state the brand of processor (intel or amd), the
 operating system (XP or Vista) and what service pack you
 are on.  It has already been stated that an amd based
 computer with XP SP3 has known issues with ancestry.com and
 it is not the fault of the user.  It is also worth
 mentioning which browser and version.
  
 Mark
 
 
 Date: Mon, 16 Jun 2008 13:28:48 -0700From:
 [EMAIL PROTECTED]:
 [EMAIL PROTECTED]: Re: [LegacyUG]
 Off topic, but need help, off of this list, concerning
 Ancestry.com!Got this announcement when I finished the
 emailAnnouncing: updating system 6-11-08, may be
 preventing viewing original records
 On Mon, Jun 16, 2008 at 1:25 PM, Christina
 [EMAIL PROTECTED] wrote:
 Darlene,I am having problems as well. I have not done
 anything to my computer and tried both browsers IE 7 and
 Netscape 9. I have sent a message to Ancestry about the
 problem.Christina
 
 
 
 On Sun, Jun 15, 2008 at 10:50 PM, Darlene  Don Hicks
 [EMAIL PROTECTED] wrote:
 Hi  I cannot see the images on Ancestry.com, any longer.  I
 had automatic updates on my Windows XP Service pack two and
 it downloaded the update with service pack three.  Over the
 weekend I had all kinds of problenms with My Dell desktop
 computer and finally got Dell tech support to help me.  I
 had two viruses while I had Norton turned off, for 1/2 a
 day and so the techs reinstalled Windows and I have service
 pack 2, now.  When I first did searches, at Ancestry.com,
 last evening, it accessed the census images fine, but when
 I tried it today, it freezes the screen, again!  Norton 360
 is up and running and I have no threats.  I went into
 Ancestry image viewer and deleted it, but it made no change
 in my access to images.  There are probably more files
 hidden.  Can someone please give me a heads up on what
 could be the problem?  I payed $300 for another year with
 Ancestry.com in March and not getting the census images is
 a real bummer!  Thanks for any and all help with this
 [EMAIL PROTECTED] are never too old to
 set another goal or to dream a new dream.   ~ C.S.
 Lewis, 1898-1963Legacy User Group guidelines: 
 http://www.LegacyFamilyTree.com/Etiquette.aspArchived
 messages: 
 http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/Online
 technical support:
 http://www.LegacyFamilyTree.com/Help.aspTo unsubscribe:
 http://www.LegacyFamilyTree.com/LegacyLists.asp-- -
 Christina Hruška--And the Dragon Grins...-- - Christina
 Hruška--And the Dragon Grins...
 Legacy User Group guidelines:  
 http://www.LegacyFamilyTree.com/Etiquette.aspArchived
 messages:  
 http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/Online
 technical support:
 http://www.LegacyFamilyTree.com/Help.aspTo unsubscribe:
 http://www.LegacyFamilyTree.com/LegacyLists.asp
 _
 Be part of history. Take part in Australia's first
 e-mail archive with Email Australia.
 http://emailaustralia.ninemsn.com.au
 
 
 
 
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 To unsubscribe:
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RE: [LegacyUG] Off topic, but need help, off of this list, concerning Ancestry.com!

[Kirsten Bowman]

My apologies to the List for continuing this OT thread but . . .

Darlene:  I sent you a message off-list about the source of the problem and the 
correction.  If you didn't see it or if you need more details, contact me 
directly; I believe I can help.

Kirsten
[EMAIL PROTECTED]

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of Darlene
 Don Hicks
Sent: Monday, June 16, 2008 11:18 PM
To: LegacyUserGroup@legacyfamilytree.com
Subject: RE: [LegacyUG] Off topic, but need help, off of this list,
concerning Ancestry.com!


   I have a Dell desktop Dimension with Windows XP 2002 service pack 2.  I had 
service pack 3 and had to delete it.  My Internet provider is IE 6.  I still 
can't get to the images.  I deleted all of my .ocx files and ative x files, as 
well.  Now when I go to Ancestry.com I do not click on the enhanced viewer, but 
the screen freezes the moment I click on basic viewer.  I have searched all 
over the Internet, on Rootsweb and Ancestry and tried all the suggestions, even 
ones on this list, to no avail!  I am feeling pretty hopeless, here!  If I 
can't get the images, I will not renew my subscription with Ancestry!  I have 
wasted a lot of time already!

Darlene
[EMAIL PROTECTED]

You are never too old to set another goal or to dream a new dream.   ~ C.S. 
Lewis, 1898-1963 






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   http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages:
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RE: [LegacyUG] Off topic, but need help, off of this list, concerning Ancestry.com!

[Mark K]

Hi Darlene
 
First you Internet provider is not IE 6.  That is the web browser you are 
using.  The ISP is completely different and should not make any difference to 
viewing a web page.
 
While I do not use it, it may be worthwhile to try accessing ancestry.com with 
a different web browser called firefox2. (mozilla.com/firefox I am pretty sure.)
 
I am not sure what you mean when you say that I had service pack 3 and had to 
delete it.  You can not simply delete SP3.  It needs to be uninstalled.  Have 
a read of the microsoft knowledge base article here 
http://support.microsoft.com/kb/950249.  Of these methods I prefer using system 
restore if you have not added anything important since then.
 
I know this is pedantic, but computers are very black and white, the grey is 
where they do not work.  It is very likely that any uninstall of SP3 has left 
odd files on your computer.
 
If you have no luck, and you had no trouble viewing ancestry.com before sp3 I 
would consider reinstalling the OS from scratch, but this will depend on how 
many applications you have installed and what backups you have and your level 
of understanding.
 
The best way is to reformat your hard drive which means everything on it will 
be deleted.  You will need backups for everything and anything you want.
 
While this is a big step, if you have had XP on your computer for several years 
it is normally a great way to clean up your computer.  I do my computer every 
6-12 months and it is an enormous headache but it does tend to clear up all the 
little issues computers get.
 
Mark
 
 
 
 
 



 Date: Mon, 16 Jun 2008 23:18:03 -0700 From: [EMAIL PROTECTED] Subject: RE: 
 [LegacyUG] Off topic, but need help, off of this list, concerning 
 Ancestry.com! To: LegacyUserGroup@legacyfamilytree.com  I have a Dell 
 desktop Dimension with Windows XP 2002 service pack 2. I had service pack 3 
 and had to delete it. My Internet provider is IE 6. I still can't get to the 
 images. I deleted all of my .ocx files and ative x files, as well. Now when I 
 go to Ancestry.com I do not click on the enhanced viewer, but the screen 
 freezes the moment I click on basic viewer. I have searched all over the 
 Internet, on Rootsweb and Ancestry and tried all the suggestions, even ones 
 on this list, to no avail! I am feeling pretty hopeless, here! If I can't get 
 the images, I will not renew my subscription with Ancestry! I have wasted a 
 lot of time already!  Darlene [EMAIL PROTECTED]  You are never too old 
 to set another goal or to dream a new dream. ~ C.S. Lewis, 1898-1963 
 --- On Mon, 6/16/08, Mark K [EMAIL PROTECTED] wrote:   From: Mark K 
 [EMAIL PROTECTED]  Subject: RE: [LegacyUG] Off topic, but need help, off 
 of this list, concerning Ancestry.com!  To: 
 legacyusergroup@legacyfamilytree.com  Date: Monday, June 16, 2008, 6:48 PM 
  If you are having problems with ancestry.com it will help if  you state 
 the brand of processor (intel or amd), the  operating system (XP or Vista) 
 and what service pack you  are on. It has already been stated that an amd 
 based  computer with XP SP3 has known issues with ancestry.com and  it is 
 not the fault of the user. It is also worth  mentioning which browser and 
 version.Mark  Date: Mon, 16 Jun 2008 13:28:48 -0700From:  
 [EMAIL PROTECTED]:  [EMAIL PROTECTED]: Re: [LegacyUG]  Off topic, but 
 need help, off of this list, concerning  Ancestry.com!Got this announcement 
 when I finished the  emailAnnouncing: updating system 6-11-08, may be  
 preventing viewing original records  On Mon, Jun 16, 2008 at 1:25 PM, 
 Christina  [EMAIL PROTECTED] wrote:  Darlene,I am having problems as 
 well. I have not done  anything to my computer and tried both browsers IE 7 
 and  Netscape 9. I have sent a message to Ancestry about the  
 problem.ChristinaOn Sun, Jun 15, 2008 at 10:50 PM, Darlene  
 Don Hicks  [EMAIL PROTECTED] wrote:  Hi I cannot see the images on 
 Ancestry.com, any longer. I  had automatic updates on my Windows XP Service 
 pack two and  it downloaded the update with service pack three. Over the  
 weekend I had all kinds of problenms with My Dell desktop  computer and 
 finally got Dell tech support to help me. I  had two viruses while I had 
 Norton turned off, for 1/2 a  day and so the techs reinstalled Windows and 
 I have service  pack 2, now. When I first did searches, at Ancestry.com,  
 last evening, it accessed the census images fine, but when  I tried it 
 today, it freezes the screen, again! Norton 360  is up and running and I 
 have no threats. I went into  Ancestry image viewer and deleted it, but it 
 made no change  in my access to images. There are probably more files  
 hidden. Can someone please give me a heads up on what  could be the 
 problem? I payed $300 for another year with  Ancestry.com in March and not 
 getting the census images is  a real bummer! Thanks for any and all help 
 with this  [EMAIL PROTECTED] are never too old to  set another goal

Re: [LegacyUG] Off topic, but need help, off of this list, concerning Ancestry.com!

[Dennis M . Kowallek]

On Mon, 16 Jun 2008 23:51:34 -0700, Kirsten Bowman [EMAIL PROTECTED]
wrote:

My apologies to the List for continuing this OT thread but . . .

Darlene:  I sent you a message off-list about the source of the problem and 
the correction.  If you didn't see it or if you need more details, contact me 
directly; I believe I can help.

My apologies also, but I also sent Darlene a message off-list about the
problem possibly having something to do with Norton. Maybe Darlene isn't
seeing these off-list replies.
 
-- 

Dennis Kowallek
[EMAIL PROTECTED]

P.S. Emails not of Content-Type: text/plain are deleted before ever reaching my 
inbox.

***




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Re: [LegacyUG] Off topic, but need help, off of this list, concerning Ancestry.com!

[Ann Parsons]

Darlene,

At the risk of being asked if the topic hasn't been flogged enough and off 
topic to boot. I think in a way it does connect to using Legacy. Have you 
tried to access the images on a different computer? I cannot access the 
images on my computer Acer laptop Vista Home Premium, I can access them on 
my husband's computer HP desktop running XP, whatever the latest service 
pack is. Now I will hunch down to receive the flogging.

Ann
New Mexico, USA


- Original Message - 
From: Darlene  Don Hicks [EMAIL PROTECTED]
To: LegacyUserGroup@legacyfamilytree.com
Sent: Tuesday, June 17, 2008 11:42 AM
Subject: Re: [LegacyUG] Off topic, but need help, off of this list, 
concerning Ancestry.com!


   Thanks to all of you who responded to my problems with Ancestry!  I am 
sorry that I brought this problem up, on this list, but I contacted Dell, 
Norton, Ancestry.com and read lots of blogs about this problem and have 
tried each and every one, with no success.  :(  I finally wrote to Ancestry 
and told them if this problem is not fixed, post haste, that I would not be 
renewing next March.  The calls to the various programs, listed above, 
resulted in each one passing the blame unto the next one.  I guess I was 
desperate and still am.  So for now, I guess my searching will have to be 
put on hold; at least where Ancestry is concerned.  I have plenty to do, 
though with Legacy7 and cleaning up my sources; being consistant has never 
been one of my high points, in dealing with genealogy.  :-]

   Thanks, again, to all of you who tried to help me!  I appreciate it so 
very much!  :)

Darlene
[EMAIL PROTECTED]




You are never too old to set another goal or to dream a new dream.   ~ C.S. 
Lewis, 1898-1963



--- On Mon, 6/16/08, Christina [EMAIL PROTECTED] wrote:

 From: Christina [EMAIL PROTECTED]
 Subject: Re: [LegacyUG] Off topic, but need help, off of this list, 
 concerning Ancestry.com!
 To: LegacyUserGroup@legacyfamilytree.com
 Date: Monday, June 16, 2008, 3:28 PM
 Got this announcement when I finished the email

 Announcing: updating system 6-11-08, may be
 preventing viewing original
 records

 On Mon, Jun 16, 2008 at 1:25 PM, Christina
 [EMAIL PROTECTED] wrote:

  Darlene,
 
  I am having problems as well. I have not done anything
 to my computer and
  tried both browsers IE 7 and Netscape 9. I have sent a
 message to Ancestry
  about the problem.
 
  Christina
 
 
  On Sun, Jun 15, 2008 at 10:50 PM, Darlene  Don
 Hicks [EMAIL PROTECTED]
  wrote:
 
  Hi
I cannot see the images on Ancestry.com, any
 longer.  I had automatic
  updates on my Windows XP Service pack two and it
 downloaded the update with
  service pack three.  Over the weekend I had all
 kinds of problenms with My
  Dell desktop computer and finally got Dell tech
 support to help me.  I had
  two viruses while I had Norton turned off, for 1/2
 a day and so the techs
  reinstalled Windows and I have service pack 2,
 now.  When I first did
  searches, at Ancestry.com, last evening, it
 accessed the census images fine,
  but when I tried it today, it freezes the screen,
 again!  Norton 360 is up
  and running and I have no threats.  I went into
 Ancestry image viewer and
  deleted it, but it made no change in my access to
 images.  There are
  probably more files hidden.  Can someone please
 give me a heads up on what
  could be the problem?  I payed $300 for another
 year with Ancestry.com in
  March and not getting the census images is a real
 bummer!  Thanks for any
  and all
   help with this problem!
 
  Darlene
  [EMAIL PROTECTED]
 
 
  You are never too old to set another goal or to
 dream a new dream.   ~
  C.S. Lewis, 1898-1963
 
 
 
 
 
 
 
  Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
  Archived messages:
 
 http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
  Online technical support:
 http://www.LegacyFamilyTree.com/Help.asp
  To unsubscribe:
 http://www.LegacyFamilyTree.com/LegacyLists.asp
 
 
 
 
 
 
  --
  - Christina Hruška
 
  --And the Dragon Grins...
 



 -- 
 - Christina Hruška

 --And the Dragon Grins...





 Legacy User Group guidelines:

http://www.LegacyFamilyTree.com/Etiquette.asp

 Archived messages:


 http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/

 Online technical support:
 http://www.LegacyFamilyTree.com/Help.asp

 To unsubscribe:
 http://www.LegacyFamilyTree.com/LegacyLists.asp






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   http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages: 
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Online technical support: http://www.LegacyFamilyTree.com/Help.asp

Re: [LegacyUG] Off topic, but need help, off of this list, concerning Ancestry.com!

[Allen Prunty]

Just a thought...

Are you using Internet Exploder or Firefox?

I have much better luck with Firefox and I'm afraid the last Microslop 
security upgrade probably added a bunch of new permissions to Internet 
Exploder and it ... um exploded.


I have a much better experience with firefox... and Legacy will use the 
routines as needed from Internet Exploder when you use the mapping function.


Allen
http://genealogyclub.net

--
From: Darlene  Don Hicks [EMAIL PROTECTED]
Sent: Tuesday, June 17, 2008 1:42 PM
To: LegacyUserGroup@legacyfamilytree.com
Subject: Re: [LegacyUG] Off topic, but need help, off of this list, 
concerning Ancestry.com!


  Thanks to all of you who responded to my problems with Ancestry!  I am 
sorry that I brought this problem up, on this list, but I contacted Dell, 
Norton, Ancestry.com and read lots of blogs about this problem and have 
tried each and every one, with no success.  :(  I finally wrote to 
Ancestry and told them if this problem is not fixed, post haste, that I 
would not be renewing next March.  The calls to the various programs, 
listed above, resulted in each one passing the blame unto the next one.  I 
guess I was desperate and still am.  So for now, I guess my searching will 
have to be put on hold; at least where Ancestry is concerned.  I have 
plenty to do, though with Legacy7 and cleaning up my sources; being 
consistant has never been one of my high points, in dealing with 
genealogy.  :-]


  Thanks, again, to all of you who tried to help me!  I appreciate it so 
very much!  :)


Darlene
[EMAIL PROTECTED]




You are never too old to set another goal or to dream a new dream.   ~ 
C.S. Lewis, 1898-1963




--- On Mon, 6/16/08, Christina [EMAIL PROTECTED] wrote:


From: Christina [EMAIL PROTECTED]
Subject: Re: [LegacyUG] Off topic, but need help, off of this list, 
concerning Ancestry.com!

To: LegacyUserGroup@legacyfamilytree.com
Date: Monday, June 16, 2008, 3:28 PM
Got this announcement when I finished the email

Announcing: updating system 6-11-08, may be
preventing viewing original
records

On Mon, Jun 16, 2008 at 1:25 PM, Christina
[EMAIL PROTECTED] wrote:

 Darlene,

 I am having problems as well. I have not done anything
to my computer and
 tried both browsers IE 7 and Netscape 9. I have sent a
message to Ancestry
 about the problem.

 Christina


 On Sun, Jun 15, 2008 at 10:50 PM, Darlene  Don
Hicks [EMAIL PROTECTED]
 wrote:

 Hi
   I cannot see the images on Ancestry.com, any
longer.  I had automatic
 updates on my Windows XP Service pack two and it
downloaded the update with
 service pack three.  Over the weekend I had all
kinds of problenms with My
 Dell desktop computer and finally got Dell tech
support to help me.  I had
 two viruses while I had Norton turned off, for 1/2
a day and so the techs
 reinstalled Windows and I have service pack 2,
now.  When I first did
 searches, at Ancestry.com, last evening, it
accessed the census images fine,
 but when I tried it today, it freezes the screen,
again!  Norton 360 is up
 and running and I have no threats.  I went into
Ancestry image viewer and
 deleted it, but it made no change in my access to
images.  There are
 probably more files hidden.  Can someone please
give me a heads up on what
 could be the problem?  I payed $300 for another
year with Ancestry.com in
 March and not getting the census images is a real
bummer!  Thanks for any
 and all
  help with this problem!

 Darlene
 [EMAIL PROTECTED]


 You are never too old to set another goal or to
dream a new dream.   ~
 C.S. Lewis, 1898-1963







 Legacy User Group guidelines:
   http://www.LegacyFamilyTree.com/Etiquette.asp
 Archived messages:

http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
 Online technical support:
http://www.LegacyFamilyTree.com/Help.asp
 To unsubscribe:
http://www.LegacyFamilyTree.com/LegacyLists.asp






 --
 - Christina Hruška

 --And the Dragon Grins...




--
- Christina Hruška

--And the Dragon Grins...





Legacy User Group guidelines:

   http://www.LegacyFamilyTree.com/Etiquette.asp

Archived messages:


http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/

Online technical support:
http://www.LegacyFamilyTree.com/Help.asp

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http://www.LegacyFamilyTree.com/LegacyLists.asp







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  http://www.LegacyFamilyTree.com/Etiquette.asp
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Online technical support: http://www.LegacyFamilyTree.com/Help.asp
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Archived messages: 
  http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/

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To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Off topic, but need help, off of this list, concerning Ancestry.com!

[Darlene Don Hicks]

Hi Allen,
   I am using Internet Explorer 6; I deleted IE7 with no better results.  If 
you can help, I would really appreciate it!  You can e-mail me off-list, as 
this problem shouldn't be using up any more time on Legacy!  I have Norton 360 
2008 on my computer.  Thanks for any help you can give me!

Darlene
[EMAIL PROTECTED]

You are never too old to set another goal or to dream a new dream.   ~ C.S. 
Lewis, 1898-1963 



--- On Tue, 6/17/08, Allen Prunty [EMAIL PROTECTED] wrote:

 From: Allen Prunty [EMAIL PROTECTED]
 Subject: Re: [LegacyUG] Off topic, but need help, off of this list, 
 concerning Ancestry.com!
 To: LegacyUserGroup@legacyfamilytree.com
 Date: Tuesday, June 17, 2008, 2:50 PM
 Just a thought...
 
 Are you using Internet Exploder or Firefox?
 
 I have much better luck with Firefox and I'm afraid the
 last Microslop 
 security upgrade probably added a bunch of new permissions
 to Internet 
 Exploder and it ... um exploded.
 
 I have a much better experience with firefox... and Legacy
 will use the 
 routines as needed from Internet Exploder when you use the
 mapping function.
 
 Allen
 http://genealogyclub.net
 
 --
 From: Darlene  Don Hicks
 [EMAIL PROTECTED]
 Sent: Tuesday, June 17, 2008 1:42 PM
 To: LegacyUserGroup@legacyfamilytree.com
 Subject: Re: [LegacyUG] Off topic, but need help, off of
 this list, 
 concerning Ancestry.com!
 
Thanks to all of you who responded to my problems
 with Ancestry!  I am 
  sorry that I brought this problem up, on this list,
 but I contacted Dell, 
  Norton, Ancestry.com and read lots of blogs about this
 problem and have 
  tried each and every one, with no success.  :(  I
 finally wrote to 
  Ancestry and told them if this problem is not fixed,
 post haste, that I 
  would not be renewing next March.  The calls to the
 various programs, 
  listed above, resulted in each one passing the blame
 unto the next one.  I 
  guess I was desperate and still am.  So for now, I
 guess my searching will 
  have to be put on hold; at least where Ancestry is
 concerned.  I have 
  plenty to do, though with Legacy7 and cleaning up my
 sources; being 
  consistant has never been one of my high points, in
 dealing with 
  genealogy.  :-]
 
Thanks, again, to all of you who tried to help me! 
 I appreciate it so 
  very much!  :)
 
  Darlene
  [EMAIL PROTECTED]
 
 
 
 
  You are never too old to set another goal or to dream
 a new dream.   ~ 
  C.S. Lewis, 1898-1963
 
 
 
  --- On Mon, 6/16/08, Christina
 [EMAIL PROTECTED] wrote:
 
  From: Christina [EMAIL PROTECTED]
  Subject: Re: [LegacyUG] Off topic, but need help,
 off of this list, 
  concerning Ancestry.com!
  To: LegacyUserGroup@legacyfamilytree.com
  Date: Monday, June 16, 2008, 3:28 PM
  Got this announcement when I finished the email
 
  Announcing: updating system 6-11-08, may be
  preventing viewing original
  records
 
  On Mon, Jun 16, 2008 at 1:25 PM, Christina
  [EMAIL PROTECTED] wrote:
 
   Darlene,
  
   I am having problems as well. I have not done
 anything
  to my computer and
   tried both browsers IE 7 and Netscape 9. I
 have sent a
  message to Ancestry
   about the problem.
  
   Christina
  
  
   On Sun, Jun 15, 2008 at 10:50 PM, Darlene
  Don
  Hicks [EMAIL PROTECTED]
   wrote:
  
   Hi
 I cannot see the images on
 Ancestry.com, any
  longer.  I had automatic
   updates on my Windows XP Service pack two
 and it
  downloaded the update with
   service pack three.  Over the weekend I
 had all
  kinds of problenms with My
   Dell desktop computer and finally got
 Dell tech
  support to help me.  I had
   two viruses while I had Norton turned
 off, for 1/2
  a day and so the techs
   reinstalled Windows and I have service
 pack 2,
  now.  When I first did
   searches, at Ancestry.com, last evening,
 it
  accessed the census images fine,
   but when I tried it today, it freezes the
 screen,
  again!  Norton 360 is up
   and running and I have no threats.  I
 went into
  Ancestry image viewer and
   deleted it, but it made no change in my
 access to
  images.  There are
   probably more files hidden.  Can someone
 please
  give me a heads up on what
   could be the problem?  I payed $300 for
 another
  year with Ancestry.com in
   March and not getting the census images
 is a real
  bummer!  Thanks for any
   and all
help with this problem!
  
   Darlene
   [EMAIL PROTECTED]
  
  
   You are never too old to set another goal
 or to
  dream a new dream.   ~
   C.S. Lewis, 1898-1963
  
  
  
  
  
  
  
   Legacy User Group guidelines:

 http://www.LegacyFamilyTree.com/Etiquette.asp
   Archived messages:
  
 
 http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
   Online technical support:
  http://www.LegacyFamilyTree.com/Help.asp
   To unsubscribe:
  http://www.LegacyFamilyTree.com/LegacyLists.asp
  
  
  
  
  
  
   --
   - Christina Hruška
  
   --And the Dragon Grins...
  
 
 
 
  -- 
  - Christina Hruška

Re: [LegacyUG] Off topic, but need help, off of this list, concerning Ancestry.com!

[MICHELLE CROSBY]

Darlene,
One last thought- what version of Norton are you using?  Norton is known to 
have caused some problems, it tended to clog up both my computers which then 
ran slow- I have heard that it has caused some other problems as well.  I had 
to go to the Norton's web site and get a removal tool to actual remove all of 
Norton from the computers.  Its funny, why would they have to proved a removal 
tool if it wasn't causing any problems.  even if you turn it off it may have 
embedded itself into your system causing problems.  I'm not a geek just know a 
lot of them, and this was their suggestion for you- actually use the removal 
tool to get rid of Norton's from your computer. See if that allows the images 
to be viewed.  If it does than Norton was embedded in your system, then you 
will have to purchase a different anti virus program.  Some computers are not 
experiencing any problems with Norton- some are, like both of mine.
Shelly
  - Original Message - 
  From: Darlene  Don Hicksmailto:[EMAIL PROTECTED] 
  To: 
LegacyUserGroup@legacyfamilytree.commailto:LegacyUserGroup@legacyfamilytree.com
 
  Sent: Tuesday, June 17, 2008 12:42 PM
  Subject: Re: [LegacyUG] Off topic, but need help, off of this list, 
concerning Ancestry.com!


 Thanks to all of you who responded to my problems with Ancestry!  I am 
sorry that I brought this problem up, on this list, but I contacted Dell, 
Norton, Ancestry.com and read lots of blogs about this problem and have tried 
each and every one, with no success.  :(  I finally wrote to Ancestry and told 
them if this problem is not fixed, post haste, that I would not be renewing 
next March.  The calls to the various programs, listed above, resulted in each 
one passing the blame unto the next one.  I guess I was desperate and still am. 
 So for now, I guess my searching will have to be put on hold; at least where 
Ancestry is concerned.  I have plenty to do, though with Legacy7 and cleaning 
up my sources; being consistant has never been one of my high points, in 
dealing with genealogy.  :-]

 Thanks, again, to all of you who tried to help me!  I appreciate it so 
very much!  :)

  Darlene
  [EMAIL PROTECTED]mailto:[EMAIL PROTECTED]




  You are never too old to set another goal or to dream a new dream.   ~ C.S. 
Lewis, 1898-1963 



  --- On Mon, 6/16/08, Christina [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] 
wrote:

   From: Christina [EMAIL PROTECTED]mailto:[EMAIL PROTECTED]
   Subject: Re: [LegacyUG] Off topic, but need help, off of this list, 
concerning Ancestry.com!
   To: 
LegacyUserGroup@legacyfamilytree.commailto:LegacyUserGroup@legacyfamilytree.com
   Date: Monday, June 16, 2008, 3:28 PM
   Got this announcement when I finished the email
   
   Announcing: updating system 6-11-08, may be
   preventing viewing original
   records
   
   On Mon, Jun 16, 2008 at 1:25 PM, Christina
   [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] wrote:
   
Darlene,
   
I am having problems as well. I have not done anything
   to my computer and
tried both browsers IE 7 and Netscape 9. I have sent a
   message to Ancestry
about the problem.
   
Christina
   
   
On Sun, Jun 15, 2008 at 10:50 PM, Darlene  Don
   Hicks [EMAIL PROTECTED]mailto:[EMAIL PROTECTED]
wrote:
   
Hi
  I cannot see the images on Ancestry.com, any
   longer.  I had automatic
updates on my Windows XP Service pack two and it
   downloaded the update with
service pack three.  Over the weekend I had all
   kinds of problenms with My
Dell desktop computer and finally got Dell tech
   support to help me.  I had
two viruses while I had Norton turned off, for 1/2
   a day and so the techs
reinstalled Windows and I have service pack 2,
   now.  When I first did
searches, at Ancestry.com, last evening, it
   accessed the census images fine,
but when I tried it today, it freezes the screen,
   again!  Norton 360 is up
and running and I have no threats.  I went into
   Ancestry image viewer and
deleted it, but it made no change in my access to
   images.  There are
probably more files hidden.  Can someone please
   give me a heads up on what
could be the problem?  I payed $300 for another
   year with Ancestry.com in
March and not getting the census images is a real
   bummer!  Thanks for any
and all
 help with this problem!
   
Darlene
[EMAIL PROTECTED]mailto:[EMAIL PROTECTED]
   
   
You are never too old to set another goal or to
   dream a new dream.   ~
C.S. Lewis, 1898-1963
   
   
   
   
   
   
   
Legacy User Group guidelines:
  
http://www.LegacyFamilyTree.com/Etiquette.asphttp://www.legacyfamilytreecom/Etiquette.asp
Archived messages:
 
   
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support:
   
http://www.LegacyFamilyTree.com/Help.asphttp://www.legacyfamilytree.com

Re: [LegacyUG] Off topic, but need help, off of this list, concerning Ancestry.com!

[Chick Lewis]

Darlene,
I have not been following this thread but I recall this problem being
mentioned on another list and the following solution was offered:

The problem seems to lie in the way the browser uses the information from
the add-ons. Ancestry's image viewer, etc.

This issue is easily fixed in IE 7 by doing the following: Go
to Tools, Internet Options. Click the Advanced tab. Click on the Reset
button. Then click on the next Reset button. This completely resets
everything in IE. Disables all add-ons, cleans the cache, cookies, etc.  IE
6 and earlier does not have this easy reset function. And you must
manually remove everything and DISABLE all the add-ons.

I'm not sure that the problem is necessarily Norton. I do know that other
people
have similar issues,

Hope this helps...
Chick


On Tue, Jun 17, 2008 at 2:27 PM, Darlene  Don Hicks [EMAIL PROTECTED]
wrote:

 Hi Allen,
   I am using Internet Explorer 6; I deleted IE7 with no better results.  If
 you can help, I would really appreciate it!  You can e-mail me off-list, as
 this problem shouldn't be using up any more time on Legacy!  I have Norton
 360 2008 on my computer.  Thanks for any help you can give me!

 Darlene
 [EMAIL PROTECTED]

 You are never too old to set another goal or to dream a new dream.   ~
 C.S. Lewis, 1898-1963



 --- On Tue, 6/17/08, Allen Prunty [EMAIL PROTECTED] wrote:

  From: Allen Prunty [EMAIL PROTECTED]
  Subject: Re: [LegacyUG] Off topic, but need help, off of this list,
 concerning Ancestry.com!
  To: LegacyUserGroup@legacyfamilytree.com
  Date: Tuesday, June 17, 2008, 2:50 PM
  Just a thought...
 
  Are you using Internet Exploder or Firefox?
 
  I have much better luck with Firefox and I'm afraid the
  last Microslop
  security upgrade probably added a bunch of new permissions
  to Internet
  Exploder and it ... um exploded.
 
  I have a much better experience with firefox... and Legacy
  will use the
  routines as needed from Internet Exploder when you use the
  mapping function.
 
  Allen
  http://genealogyclub.net
 
  --
  From: Darlene  Don Hicks
  [EMAIL PROTECTED]
  Sent: Tuesday, June 17, 2008 1:42 PM
  To: LegacyUserGroup@legacyfamilytree.com
   Subject: Re: [LegacyUG] Off topic, but need help, off of
  this list,
  concerning Ancestry.com!
 
 Thanks to all of you who responded to my problems
  with Ancestry!  I am
   sorry that I brought this problem up, on this list,
  but I contacted Dell,
   Norton, Ancestry.com and read lots of blogs about this
  problem and have
   tried each and every one, with no success.  :(  I
  finally wrote to
   Ancestry and told them if this problem is not fixed,
  post haste, that I
   would not be renewing next March.  The calls to the
  various programs,
   listed above, resulted in each one passing the blame
  unto the next one.  I
   guess I was desperate and still am.  So for now, I
  guess my searching will
   have to be put on hold; at least where Ancestry is
  concerned.  I have
   plenty to do, though with Legacy7 and cleaning up my
  sources; being
   consistant has never been one of my high points, in
  dealing with
   genealogy.  :-]
  
 Thanks, again, to all of you who tried to help me!
  I appreciate it so
   very much!  :)
  
   Darlene
   [EMAIL PROTECTED]
  
  
  
  
   You are never too old to set another goal or to dream
  a new dream.   ~
   C.S. Lewis, 1898-1963
  
  
  
   --- On Mon, 6/16/08, Christina
  [EMAIL PROTECTED] wrote:
  
   From: Christina [EMAIL PROTECTED]
   Subject: Re: [LegacyUG] Off topic, but need help,
  off of this list,
   concerning Ancestry.com!
   To: LegacyUserGroup@legacyfamilytree.com
   Date: Monday, June 16, 2008, 3:28 PM
   Got this announcement when I finished the email
  
   Announcing: updating system 6-11-08, may be
   preventing viewing original
   records
  
   On Mon, Jun 16, 2008 at 1:25 PM, Christina
   [EMAIL PROTECTED] wrote:
  
Darlene,
   
I am having problems as well. I have not done
  anything
   to my computer and
tried both browsers IE 7 and Netscape 9. I
  have sent a
   message to Ancestry
about the problem.
   
Christina
   
   
On Sun, Jun 15, 2008 at 10:50 PM, Darlene
   Don
   Hicks [EMAIL PROTECTED]
wrote:
   
Hi
  I cannot see the images on
  Ancestry.com, any
   longer.  I had automatic
updates on my Windows XP Service pack two
  and it
   downloaded the update with
service pack three.  Over the weekend I
  had all
   kinds of problenms with My
Dell desktop computer and finally got
  Dell tech
   support to help me.  I had
two viruses while I had Norton turned
  off, for 1/2
   a day and so the techs
reinstalled Windows and I have service
  pack 2,
   now.  When I first did
searches, at Ancestry.com, last evening,
  it
   accessed the census images fine,
but when I tried it today, it freezes the
  screen,
   again!  Norton 360 is up
and running and I have no threats.  I
  went

Re: [LegacyUG] Off topic, but need help, off of this list, concerning Ancestry.com!

[Art Seddon]

Another thought.

I'm using IE, XP SP3 and every update MS has put out on automatic update and 
as yet have not had any of the described problems. Works just fine and this 
is on an 8 year old computer.

Oh yeh, I've added a couple gigs of memory.

Art Seddon


- Original Message - 
From: Allen Prunty [EMAIL PROTECTED]
To: LegacyUserGroup@legacyfamilytree.com
Sent: Tuesday, June 17, 2008 12:50 PM
Subject: Re: [LegacyUG] Off topic, but need help, off of this list, 
concerning Ancestry.com!


Just a thought...

Are you using Internet Exploder or Firefox?

I have much better luck with Firefox and I'm afraid the last Microslop
security upgrade probably added a bunch of new permissions to Internet
Exploder and it ... um exploded.

I have a much better experience with firefox... and Legacy will use the
routines as needed from Internet Exploder when you use the mapping function.

Allen
http://genealogyclub.net

--
From: Darlene  Don Hicks [EMAIL PROTECTED]
Sent: Tuesday, June 17, 2008 1:42 PM
To: LegacyUserGroup@legacyfamilytree.com
Subject: Re: [LegacyUG] Off topic, but need help, off of this list,
concerning Ancestry.com!

   Thanks to all of you who responded to my problems with Ancestry!  I am
 sorry that I brought this problem up, on this list, but I contacted Dell,
 Norton, Ancestry.com and read lots of blogs about this problem and have
 tried each and every one, with no success.  :(  I finally wrote to
 Ancestry and told them if this problem is not fixed, post haste, that I
 would not be renewing next March.  The calls to the various programs,
 listed above, resulted in each one passing the blame unto the next one.  I
 guess I was desperate and still am.  So for now, I guess my searching will
 have to be put on hold; at least where Ancestry is concerned.  I have
 plenty to do, though with Legacy7 and cleaning up my sources; being
 consistant has never been one of my high points, in dealing with
 genealogy.  :-]

   Thanks, again, to all of you who tried to help me!  I appreciate it so
 very much!  :)

 Darlene
 [EMAIL PROTECTED]




 You are never too old to set another goal or to dream a new dream.   ~
 C.S. Lewis, 1898-1963



 --- On Mon, 6/16/08, Christina [EMAIL PROTECTED] wrote:

 From: Christina [EMAIL PROTECTED]
 Subject: Re: [LegacyUG] Off topic, but need help, off of this list,
 concerning Ancestry.com!
 To: LegacyUserGroup@legacyfamilytree.com
 Date: Monday, June 16, 2008, 3:28 PM
 Got this announcement when I finished the email

 Announcing: updating system 6-11-08, may be
 preventing viewing original
 records

 On Mon, Jun 16, 2008 at 1:25 PM, Christina
 [EMAIL PROTECTED] wrote:

  Darlene,
 
  I am having problems as well. I have not done anything
 to my computer and
  tried both browsers IE 7 and Netscape 9. I have sent a
 message to Ancestry
  about the problem.
 
  Christina
 
 
  On Sun, Jun 15, 2008 at 10:50 PM, Darlene  Don
 Hicks [EMAIL PROTECTED]
  wrote:
 
  Hi
I cannot see the images on Ancestry.com, any
 longer.  I had automatic
  updates on my Windows XP Service pack two and it
 downloaded the update with
  service pack three.  Over the weekend I had all
 kinds of problenms with My
  Dell desktop computer and finally got Dell tech
 support to help me.  I had
  two viruses while I had Norton turned off, for 1/2
 a day and so the techs
  reinstalled Windows and I have service pack 2,
 now.  When I first did
  searches, at Ancestry.com, last evening, it
 accessed the census images fine,
  but when I tried it today, it freezes the screen,
 again!  Norton 360 is up
  and running and I have no threats.  I went into
 Ancestry image viewer and
  deleted it, but it made no change in my access to
 images.  There are
  probably more files hidden.  Can someone please
 give me a heads up on what
  could be the problem?  I payed $300 for another
 year with Ancestry.com in
  March and not getting the census images is a real
 bummer!  Thanks for any
  and all
   help with this problem!
 
  Darlene
  [EMAIL PROTECTED]
 
 
  You are never too old to set another goal or to
 dream a new dream.   ~
  C.S. Lewis, 1898-1963
 
 
 
 
 
 
 
  Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
  Archived messages:
 
 http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
  Online technical support:
 http://www.LegacyFamilyTree.com/Help.asp
  To unsubscribe:
 http://www.LegacyFamilyTree.com/LegacyLists.asp
 
 
 
 
 
 
  --
  - Christina Hruška
 
  --And the Dragon Grins...
 



 -- 
 - Christina Hruška

 --And the Dragon Grins...





 Legacy User Group guidelines:

http://www.LegacyFamilyTree.com/Etiquette.asp

 Archived messages:


 http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/

 Online technical support:
 http://www.LegacyFamilyTree.com/Help.asp

 To unsubscribe:
 http://www.LegacyFamilyTree.com/LegacyLists.asp






 Legacy User Group guidelines:
   http://www.LegacyFamilyTree.com

Re: [LegacyUG] Off topic, but need help, off of this list, concerning Ancestry.com!

[Wendy Howard]

Hi Darlene,

You really should take this problem to Ancestry for assistance.

They have a Help Desk (click on Help in the top right-hand corner of the 
screen when you're at their site), or there are message boards for peer 
support (click on Community in the bar at the top of the screen, or go 
straight to http://boards.ancestry.com/).  From a quick look just now, I 
think the board at Topics  Ancestry.com  Ancestry Site Comments 
(http://boards.ancestry.com/topics.ancestry.ancsite/mb.ashx) might be 
the one you need right now.


Kind Regards,
Wendy Howard
--
Kaiwaka, Northland, New Zealand
http://freepages.genealogy.rootsweb.com/~wendyh65/ 
http://freepages.genealogy.rootsweb.com/%7Ewendyh65/


- Original Message -
*From:* Darlene  Don Hicks [EMAIL PROTECTED]
*To:* LegacyUserGroup@legacyfamilytree.com
*Sent:* 06/16/2008 5:50:40 PM +1200
*Subject:* [LegacyUG] Off topic, but need help, off of this list, 
concerning Ancestry.com!




Hi
   I cannot see the images on Ancestry.com, any longer.  I had automatic 
updates on my Windows XP Service pack two and it downloaded the update with 
service pack three.  Over the weekend I had all kinds of problenms with My Dell 
desktop computer and finally got Dell tech support to help me.  I had two 
viruses while I had Norton turned off, for 1/2 a day and so the techs 
reinstalled Windows and I have service pack 2, now.  When I first did searches, 
at Ancestry.com, last evening, it accessed the census images fine, but when I 
tried it today, it freezes the screen, again!  Norton 360 is up and running and 
I have no threats.  I went into Ancestry image viewer and deleted it, but it 
made no change in my access to images.  There are probably more files hidden.  
Can someone please give me a heads up on what could be the problem?  I payed 
$300 for another year with Ancestry.com in March and not getting the census 
images is a real bummer!  Thanks for any and all
 help with this problem!

Darlene





Legacy User Group guidelines:
  http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages:
  http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

RE: [LegacyUG] Off topic, but need help, off of this list, concerning Ancestry.com!

[ronald ferguson]

Darlene,

This is well off topic and I am only answering on list because this is becoming 
an increasing problem, so my apologies to those who know it all.

This has nothing to do with Ancestry or any other software, but is a known 
problem between Dell and Microsoft - when SP3 is installed it also affects some 
AMD processors and other systems. You need to get rid of SP3 - easier said than 
done, and a complete uninstall of the o/s may be necessary. You are best 
advised to contact Dell and Microsoft.

Microsoft even publish a tool which will stop SP3 automatically installing for 
12 months.


Ron Ferguson

_

New Blog: Free Contacts Database for use with Open Office
http://www.fergys.co.uk
View the Grimshaw Family Tree at:
http://www.fergys.co.uk/Grimshaw/
For The Fergusons of N.W. England See:
http://myweb.tiscali.co.uk/fergys/
_



 Date: Sun, 15 Jun 2008 22:50:40 -0700
 From: [EMAIL PROTECTED]
 Subject: [LegacyUG] Off topic, but need help, off of this list, concerning 
 Ancestry.com!
 To: LegacyUserGroup@legacyfamilytree.com

 Hi
 I cannot see the images on Ancestry.com, any longer. I had automatic updates 
 on my Windows XP Service pack two and it downloaded the update with service 
 pack three. Over the weekend I had all kinds of problenms with My Dell 
 desktop computer and finally got Dell tech support to help me. I had two 
 viruses while I had Norton turned off, for 1/2 a day and so the techs 
 reinstalled Windows and I have service pack 2, now. When I first did 
 searches, at Ancestry.com, last evening, it accessed the census images fine, 
 but when I tried it today, it freezes the screen, again! Norton 360 is up and 
 running and I have no threats. I went into Ancestry image viewer and deleted 
 it, but it made no change in my access to images. There are probably more 
 files hidden. Can someone please give me a heads up on what could be the 
 problem? I payed $300 for another year with Ancestry.com in March and not 
 getting the census images is a real bummer! Thanks for any and all
 help with this problem!

 Darlene
 [EMAIL PROTECTED]


 You are never too old to set another goal or to dream a new dream. ~ C.S. 
 Lewis, 1898-1963


_

All new Live Search at Live.com

http://clk.atdmt.com/UKM/go/msnnkmgl001006ukm/direct/01/


Legacy User Group guidelines:
   http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages:
   http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

RE: [LegacyUG] Off topic, but need help, off of this list, concerning Ancestry.com!

[Christine Pearce]

Darlene, I'm been having many difficulties with Ancestry images as well,
although my particular problem seems intermittent. It started when they
upgraded the site with enhanced searching.

I don't know if this is applicable to a frozen screen, but could your
Internet Security and/or Block Pop-ups settings be causing this?

You could try posting a query at their message board, but in my experience
you won't get a response. You could call them, but again I find it difficult
to get through. That said, I'm in the UK and their local number seems to be
quite responsive.

Good luck,
Christine

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Darlene 
Don Hicks
Sent: 16 June 2008 06:51
To: LegacyUserGroup@legacyfamilytree.com
Subject: [LegacyUG] Off topic, but need help, off of this list, concerning
Ancestry.com!

Hi
   I cannot see the images on Ancestry.com, any longer.  I had automatic
updates on my Windows XP Service pack two and it downloaded the update with
service pack three.  Over the weekend I had all kinds of problenms with My
Dell desktop computer and finally got Dell tech support to help me.  I had
two viruses while I had Norton turned off, for 1/2 a day and so the techs
reinstalled Windows and I have service pack 2, now.  When I first did
searches, at Ancestry.com, last evening, it accessed the census images fine,
but when I tried it today, it freezes the screen, again!  Norton 360 is up
and running and I have no threats.  I went into Ancestry image viewer and
deleted it, but it made no change in my access to images.  There are
probably more files hidden.  Can someone please give me a heads up on what
could be the problem?  I payed $300 for another year with Ancestry.com in
March and not getting the census images is a real bummer!  Thanks for any
and all
 help with this problem!

Darlene
[EMAIL PROTECTED]


You are never too old to set another goal or to dream a new dream.   ~ C.S.
Lewis, 1898-1963 



  



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Re: [LegacyUG] Off topic, but need help, off of this list, concerning Ancestry.com!

[Christina]

Got this announcement when I finished the email

Announcing: updating system 6-11-08, may be preventing viewing original
records

On Mon, Jun 16, 2008 at 1:25 PM, Christina [EMAIL PROTECTED] wrote:

 Darlene,

 I am having problems as well. I have not done anything to my computer and
 tried both browsers IE 7 and Netscape 9. I have sent a message to Ancestry
 about the problem.

 Christina


 On Sun, Jun 15, 2008 at 10:50 PM, Darlene  Don Hicks [EMAIL PROTECTED]
 wrote:

 Hi
   I cannot see the images on Ancestry.com, any longer.  I had automatic
 updates on my Windows XP Service pack two and it downloaded the update with
 service pack three.  Over the weekend I had all kinds of problenms with My
 Dell desktop computer and finally got Dell tech support to help me.  I had
 two viruses while I had Norton turned off, for 1/2 a day and so the techs
 reinstalled Windows and I have service pack 2, now.  When I first did
 searches, at Ancestry.com, last evening, it accessed the census images fine,
 but when I tried it today, it freezes the screen, again!  Norton 360 is up
 and running and I have no threats.  I went into Ancestry image viewer and
 deleted it, but it made no change in my access to images.  There are
 probably more files hidden.  Can someone please give me a heads up on what
 could be the problem?  I payed $300 for another year with Ancestry.com in
 March and not getting the census images is a real bummer!  Thanks for any
 and all
  help with this problem!

 Darlene
 [EMAIL PROTECTED]


 You are never too old to set another goal or to dream a new dream.   ~
 C.S. Lewis, 1898-1963







 Legacy User Group guidelines:
   http://www.LegacyFamilyTree.com/Etiquette.asp
 Archived messages:
   http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
 Online technical support: http://www.LegacyFamilyTree.com/Help.asp
 To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp






 --
 - Christina Hruška

 --And the Dragon Grins...




-- 
- Christina Hruška

--And the Dragon Grins...





Legacy User Group guidelines: 

   http://www.LegacyFamilyTree.com/Etiquette.asp

Archived messages: 

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Re: [LegacyUG] Off topic, but need help, off of this list, concerning Ancestry.com!

[Christina]

Darlene,

I am having problems as well. I have not done anything to my computer and
tried both browsers IE 7 and Netscape 9. I have sent a message to Ancestry
about the problem.

Christina

On Sun, Jun 15, 2008 at 10:50 PM, Darlene  Don Hicks [EMAIL PROTECTED]
wrote:

 Hi
   I cannot see the images on Ancestry.com, any longer.  I had automatic
 updates on my Windows XP Service pack two and it downloaded the update with
 service pack three.  Over the weekend I had all kinds of problenms with My
 Dell desktop computer and finally got Dell tech support to help me.  I had
 two viruses while I had Norton turned off, for 1/2 a day and so the techs
 reinstalled Windows and I have service pack 2, now.  When I first did
 searches, at Ancestry.com, last evening, it accessed the census images fine,
 but when I tried it today, it freezes the screen, again!  Norton 360 is up
 and running and I have no threats.  I went into Ancestry image viewer and
 deleted it, but it made no change in my access to images.  There are
 probably more files hidden.  Can someone please give me a heads up on what
 could be the problem?  I payed $300 for another year with Ancestry.com in
 March and not getting the census images is a real bummer!  Thanks for any
 and all
  help with this problem!

 Darlene
 [EMAIL PROTECTED]


 You are never too old to set another goal or to dream a new dream.   ~
 C.S. Lewis, 1898-1963







 Legacy User Group guidelines:
   http://www.LegacyFamilyTree.com/Etiquette.asp
 Archived messages:
   http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
 Online technical support: http://www.LegacyFamilyTree.com/Help.asp
 To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp






-- 
- Christina Hruška

--And the Dragon Grins...





Legacy User Group guidelines: 

   http://www.LegacyFamilyTree.com/Etiquette.asp

Archived messages: 

   http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/

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To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

RE: [LegacyUG] Off topic, but need help, off of this list, concerning Ancestry.com!

[Mark K]

If you are having problems with ancestry.com it will help if you state the 
brand of processor (intel or amd), the operating system (XP or Vista) and what 
service pack you are on.  It has already been stated that an amd based computer 
with XP SP3 has known issues with ancestry.com and it is not the fault of the 
user.  It is also worth mentioning which browser and version.
 
Mark


Date: Mon, 16 Jun 2008 13:28:48 -0700From: [EMAIL PROTECTED]: [EMAIL 
PROTECTED]: Re: [LegacyUG] Off topic, but need help, off of this list, 
concerning Ancestry.com!Got this announcement when I finished the 
emailAnnouncing: updating system 6-11-08, may be preventing viewing original 
records
On Mon, Jun 16, 2008 at 1:25 PM, Christina [EMAIL PROTECTED] wrote:
Darlene,I am having problems as well. I have not done anything to my computer 
and tried both browsers IE 7 and Netscape 9. I have sent a message to Ancestry 
about the problem.Christina



On Sun, Jun 15, 2008 at 10:50 PM, Darlene  Don Hicks [EMAIL PROTECTED] wrote:
Hi  I cannot see the images on Ancestry.com, any longer.  I had automatic 
updates on my Windows XP Service pack two and it downloaded the update with 
service pack three.  Over the weekend I had all kinds of problenms with My Dell 
desktop computer and finally got Dell tech support to help me.  I had two 
viruses while I had Norton turned off, for 1/2 a day and so the techs 
reinstalled Windows and I have service pack 2, now.  When I first did searches, 
at Ancestry.com, last evening, it accessed the census images fine, but when I 
tried it today, it freezes the screen, again!  Norton 360 is up and running and 
I have no threats.  I went into Ancestry image viewer and deleted it, but it 
made no change in my access to images.  There are probably more files hidden.  
Can someone please give me a heads up on what could be the problem?  I payed 
$300 for another year with Ancestry.com in March and not getting the census 
images is a real bummer!  Thanks for any and all help with this [EMAIL 
PROTECTED] are never too old to set another goal or to dream a new dream.   ~ 
C.S. Lewis, 1898-1963Legacy User Group guidelines:  
http://www.LegacyFamilyTree.com/Etiquette.aspArchived messages:  
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/Online 
technical support: http://www.LegacyFamilyTree.com/Help.aspTo unsubscribe: 
http://www.LegacyFamilyTree.com/LegacyLists.asp-- - Christina Hruška--And the 
Dragon Grins...-- - Christina Hruška--And the Dragon Grins...
Legacy User Group guidelines:   
http://www.LegacyFamilyTree.com/Etiquette.aspArchived messages:   
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/Online 
technical support: http://www.LegacyFamilyTree.com/Help.aspTo unsubscribe: 
http://www.LegacyFamilyTree.com/LegacyLists.asp
_
Be part of history. Take part in Australia's first e-mail archive with Email 
Australia.
http://emailaustralia.ninemsn.com.au




Legacy User Group guidelines: 

   http://www.LegacyFamilyTree.com/Etiquette.asp

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Re: [LegacyUG] Off topic, but need help, off of this list, concerning Ancestry.com!

[MICHELLE CROSBY]

I have an AMD processor with SP3 on XP- AMT Turion 64- and never had any issues 
with viewing what is on Ancestry.

  - Original Message - 
  From: Mark Kmailto:[EMAIL PROTECTED] 
  To: 
legacyusergroup@legacyfamilytree.commailto:legacyusergroup@legacyfamilytree.com
 
  Sent: Monday, June 16, 2008 6:48 PM
  Subject: RE: [LegacyUG] Off topic, but need help, off of this list, 
concerning Ancestry.com!


  If you are having problems with ancestry.com it will help if you state the 
brand of processor (intel or amd), the operating system (XP or Vista) and what 
service pack you are on.  It has already been stated that an amd based computer 
with XP SP3 has known issues with ancestry.com and it is not the fault of the 
user.  It is also worth mentioning which browser and version.

  Mark






Date: Mon, 16 Jun 2008 13:28:48 -0700
From: [EMAIL PROTECTED]
To: LegacyUserGroup@legacyfamilytree.com
Subject: Re: [LegacyUG] Off topic, but need help, off of this list, 
concerning Ancestry.com!

Got this announcement when I finished the email

Announcing: updating system 6-11-08, may be preventing viewing original 
records


On Mon, Jun 16, 2008 at 1:25 PM, Christina [EMAIL PROTECTED]mailto:[EMAIL 
PROTECTED] wrote:

  Darlene,

  I am having problems as well. I have not done anything to my computer and 
tried both browsers IE 7 and Netscape 9. I have sent a message to Ancestry 
about the problem.

  Christina 



  On Sun, Jun 15, 2008 at 10:50 PM, Darlene  Don Hicks [EMAIL 
PROTECTED]mailto:[EMAIL PROTECTED] wrote:

Hi
  I cannot see the images on Ancestry.com, any longer.  I had automatic 
updates on my Windows XP Service pack two and it downloaded the update with 
service pack three.  Over the weekend I had all kinds of problenms with My Dell 
desktop computer and finally got Dell tech support to help me.  I had two 
viruses while I had Norton turned off, for 1/2 a day and so the techs 
reinstalled Windows and I have service pack 2, now.  When I first did searches, 
at Ancestry.com, last evening, it accessed the census images fine, but when I 
tried it today, it freezes the screen, again!  Norton 360 is up and running and 
I have no threats.  I went into Ancestry image viewer and deleted it, but it 
made no change in my access to images.  There are probably more files hidden.  
Can someone please give me a heads up on what could be the problem?  I payed 
$300 for another year with Ancestry.com in March and not getting the census 
images is a real bummer!  Thanks for any and all
 help with this problem!

Darlene
[EMAIL PROTECTED]mailto:[EMAIL PROTECTED]


You are never too old to set another goal or to dream a new dream.   ~ 
C.S. Lewis, 1898-1963







Legacy User Group guidelines:
  
http://www.LegacyFamilyTree.com/Etiquette.asphttp://www.legacyfamilytreecom/Etiquette.asp
Archived messages:
  
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: 
http://www.LegacyFamilyTree.com/Help.asphttp://www.legacyfamilytree.com/Help.asp
To unsubscribe: 
http://www.LegacyFamilyTree.com/LegacyLists.asphttp://www.legacyfamilytree.com/LegacyLists.asp








  -- 
  - Christina Hruška

  --And the Dragon Grins...




-- 
- Christina Hruška

--And the Dragon Grins...
Legacy User Group guidelines:
   
http://www.LegacyFamilyTree.com/Etiquette.asphttp://www.legacyfamilytreecom/Etiquette.asp
Archived messages:
   
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: 
http://www.LegacyFamilyTree.com/Help.asphttp://www.legacyfamilytree.com/Help.asp
To unsubscribe: 
http://www.LegacyFamilyTree.com/LegacyLists.asphttp://www.legacyfamilytree.com/LegacyLists.asp



--
  Email Australia. Be part of history. Take part in Australia's first e-mail 
archive with http://emailaustralia.ninemsn.com.au/
  Legacy User Group guidelines:
 
http://www.LegacyFamilyTree.com/Etiquette.asphttp://www.legacyfamilytreecom/Etiquette.asp
  Archived messages:
 
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
  Online technical support: 
http://www.LegacyFamilyTree.com/Help.asphttp://www.legacyfamilytree.com/Help.asp
  To unsubscribe: 
http://www.LegacyFamilyTree.com/LegacyLists.asphttp://www.legacyfamilytree.com/LegacyLists.asp





Legacy User Group guidelines: 

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Archived messages: 

   http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/

Online technical

RE: [LegacyUG] Off topic, but need help, off of this list, concerning Ancestry.com!

[ronald ferguson]

Michelle,

For clarification, I did not say *all* AMD processors not did I say *all* Dell 
PC's. I did say that there is a known problem involving SP3 with Dell and AMD. 
Google will give exact details.


Ron Ferguson

_

New Blog: Free Contacts Database for use with Open Office
http://www.fergys.co.uk
View the Grimshaw Family Tree at:
http://www.fergys.co.uk/Grimshaw/
For The Fergusons of N.W. England See:
http://myweb.tiscali.co.uk/fergys/
_







From: [EMAIL PROTECTED]
To: LegacyUserGroup@legacyfamilytree.com
Subject: Re: [LegacyUG] Off topic, but need help, off of this list, concerning 
Ancestry.com!
Date: Mon, 16 Jun 2008 19:01:11 -0500






I have an AMD processor with SP3 on XP- AMT Turion 64- and never had any issues 
with viewing what is on Ancestry.




- Original Message -

From: Mark K

To: legacyusergroup@legacyfamilytree.com

Sent: Monday, June 16, 2008 6:48 PM

Subject: RE: [LegacyUG] Off topic, but need help, off of this list, concerning 
Ancestry.com!



If you are having problems with ancestry.com it will help if you state the 
brand of processor (intel or amd), the operating system (XP or Vista) and what 
service pack you are on.  It has already been stated that an amd based computer 
with XP SP3 has known issues with ancestry.com and it is not the fault of the 
user.  It is also worth mentioning which browser and version.



Mark







Date: Mon, 16 Jun 2008 13:28:48 -0700
From: [EMAIL PROTECTED]
To: LegacyUserGroup@legacyfamilytree.com
Subject: Re: [LegacyUG] Off topic, but need help, off of this list, concerning 
Ancestry.com!

Got this announcement when I finished the email

Announcing: updating system 6-11-08, may be preventing viewing original 
records


On Mon, Jun 16, 2008 at 1:25 PM, Christina [EMAIL PROTECTED] wrote:

Darlene,

I am having problems as well. I have not done anything to my computer and tried 
both browsers IE 7 and Netscape 9. I have sent a message to Ancestry about the 
problem.

Christina





On Sun, Jun 15, 2008 at 10:50 PM, Darlene  Don Hicks [EMAIL PROTECTED] wrote:

Hi
  I cannot see the images on Ancestry.com, any longer.  I had automatic updates 
on my Windows XP Service pack two and it downloaded the update with service 
pack three.  Over the weekend I had all kinds of problenms with My Dell desktop 
computer and finally got Dell tech support to help me.  I had two viruses while 
I had Norton turned off, for 1/2 a day and so the techs reinstalled Windows and 
I have service pack 2, now.  When I first did searches, at Ancestry.com, last 
evening, it accessed the census images fine, but when I tried it today, it 
freezes the screen, again!  Norton 360 is up and running and I have no threats. 
 I went into Ancestry image viewer and deleted it, but it made no change in my 
access to images.  There are probably more files hidden.  Can someone please 
give me a heads up on what could be the problem?  I payed $300 for another year 
with Ancestry.com in March and not getting the census images is a real bummer!  
Thanks for any and all
 help with this problem!

Darlene
[EMAIL PROTECTED]


You are never too old to set another goal or to dream a new dream.   ~ C.S. 
Lewis, 1898-1963








--
- Christina Hruška

--And the Dragon Grins...



--
- Christina Hruška


_

http://clk.atdmt.com/UKM/go/msnnkmgl001002ukm/direct/01/


Legacy User Group guidelines:
   http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages:
   http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Off topic, but need help, off of this list, concerning Ancestry.com!

[MICHELLE CROSBY]

I bad
  - Original Message - 
  From: ronald fergusonmailto:[EMAIL PROTECTED] 
  To: 
legacyusergroup@legacyfamilytree.commailto:legacyusergroup@legacyfamilytree.com
 
  Sent: Monday, June 16, 2008 7:34 PM
  Subject: RE: [LegacyUG] Off topic, but need help, off of this list, 
concerning Ancestry.com!



  Michelle,

  For clarification, I did not say *all* AMD processors not did I say *all* 
Dell PC's. I did say that there is a known problem involving SP3 with Dell and 
AMD. Google will give exact details.


  Ron Ferguson

  _

  New Blog: Free Contacts Database for use with Open Office
  http://www.fergys.co.ukhttp://www.fergys.co.uk/
  View the Grimshaw Family Tree at:
  http://www.fergys.co.uk/Grimshaw/http://www.fergys.co.uk/Grimshaw/
  For The Fergusons of N.W. England See:
  http://myweb.tiscali.co.uk/fergys/http://myweb.tiscali.co.uk/fergys/
  _





  

  From: [EMAIL PROTECTED]mailto:[EMAIL PROTECTED]
  To: 
LegacyUserGroup@legacyfamilytree.commailto:LegacyUserGroup@legacyfamilytree.com
  Subject: Re: [LegacyUG] Off topic, but need help, off of this list, 
concerning Ancestry.com!
  Date: Mon, 16 Jun 2008 19:01:11 -0500






  I have an AMD processor with SP3 on XP- AMT Turion 64- and never had any 
issues with viewing what is on Ancestry.




  - Original Message -

  From: Mark K

  To: 
legacyusergroup@legacyfamilytree.commailto:legacyusergroup@legacyfamilytree.com

  Sent: Monday, June 16, 2008 6:48 PM

  Subject: RE: [LegacyUG] Off topic, but need help, off of this list, 
concerning Ancestry.com!



  If you are having problems with ancestry.com it will help if you state the 
brand of processor (intel or amd), the operating system (XP or Vista) and what 
service pack you are on.  It has already been stated that an amd based computer 
with XP SP3 has known issues with ancestry.com and it is not the fault of the 
user.  It is also worth mentioning which browser and version.



  Mark





  

  Date: Mon, 16 Jun 2008 13:28:48 -0700
  From: [EMAIL PROTECTED]mailto:[EMAIL PROTECTED]
  To: 
LegacyUserGroup@legacyfamilytree.commailto:LegacyUserGroup@legacyfamilytree.com
  Subject: Re: [LegacyUG] Off topic, but need help, off of this list, 
concerning Ancestry.com!

  Got this announcement when I finished the email

  Announcing: updating system 6-11-08, may be preventing viewing original 
records


  On Mon, Jun 16, 2008 at 1:25 PM, Christina [EMAIL PROTECTED]mailto:[EMAIL 
PROTECTED] wrote:

  Darlene,

  I am having problems as well. I have not done anything to my computer and 
tried both browsers IE 7 and Netscape 9. I have sent a message to Ancestry 
about the problem.

  Christina





  On Sun, Jun 15, 2008 at 10:50 PM, Darlene  Don Hicks [EMAIL 
PROTECTED]mailto:[EMAIL PROTECTED] wrote:

  Hi
I cannot see the images on Ancestry.com, any longer.  I had automatic 
updates on my Windows XP Service pack two and it downloaded the update with 
service pack three.  Over the weekend I had all kinds of problenms with My Dell 
desktop computer and finally got Dell tech support to help me.  I had two 
viruses while I had Norton turned off, for 1/2 a day and so the techs 
reinstalled Windows and I have service pack 2, now.  When I first did searches, 
at Ancestry.com, last evening, it accessed the census images fine, but when I 
tried it today, it freezes the screen, again!  Norton 360 is up and running and 
I have no threats.  I went into Ancestry image viewer and deleted it, but it 
made no change in my access to images.  There are probably more files hidden.  
Can someone please give me a heads up on what could be the problem?  I payed 
$300 for another year with Ancestry.com in March and not getting the census 
images is a real bummer!  Thanks for any and all
   help with this problem!

  Darlene
  [EMAIL PROTECTED]mailto:[EMAIL PROTECTED]


  You are never too old to set another goal or to dream a new dream.   ~ C.S. 
Lewis, 1898-1963








  --
  - Christina Hruška

  --And the Dragon Grins...



  --
  - Christina Hruška


  _

  
http://clk.atdmt.com/UKM/go/msnnkmgl001002ukm/direct/01/http://clk.atdmt.com/UKM/go/msnnkmgl001002ukm/direct/01/


  Legacy User Group guidelines: 
 
http://www.LegacyFamilyTree.com/Etiquette.asphttp://www.legacyfamilytreecom/Etiquette.asp
  Archived messages: 
 
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
  Online technical support: 
http://www.LegacyFamilyTree.com/Help.asphttp://www.legacyfamilytree.com/Help.asp
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