Re: smtp not taking password

[Paul B. Gallagher]

Keith Thompson wrote:


Good point. I know that when traveling, I could receive mail, but
could not send over the hotel's wifi. I had to use gmail for any that
I wanted to send. That is basically the situation now, just as if
I'm on a non-friendly system


For hotels, that's typically because your program is set to use your 
home SMTP server, and lots of providers only accept outgoing mail 
through their own SMTP servers.


--
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--
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Re: smtp not taking password

[Paul B. Gallagher]

Keith Thompson wrote:


On 02/18/16 2:56 PM, Paul B. Gallagher wrote:

Keith Thompson wrote:


As an update to this.  I now have successfully setup gmail in
Seamonkey and its working quite well.


Well don't keep it to yourself! What'dja do? What was the solution?


Set your gmail account for an imap account.  You might want to limit the
number of mail download to 1000 at first.
Then set the Seamonkey according to the included screen captures


So that wasn't a solution -- you still can't send mail?

BTW, gmail has a setting that allows you to download POP3 mail normally, 
but by default you have to read it through the webmail interface. I have 
my gmail account set to do that because I hate webmails.


--
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--
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Re: smtp not taking password

[Danny Kile]

Keith Thompson wrote:

On 02/18/16 3:30 PM, mozilla-lists.mbou...@spamgourmet.com wrote:

Thee Chicago Wolf MVP  .@.> -  wrote:

On Wed, 17 Feb 2016 21:48:13 -0500, Keith Thompson
 wrote:


On 02/17/16 11:18 AM, Thee Chicago Wolf (MVP) wrote:

On Wed, 17 Feb 2016 10:52:19 -0500, Keith Thompson
 wrote:


Paul in Houston, TX wrote:

Keith Thompson wrote:

My ISP (WOW!) has just changed mailing securities and now I have to
use a password on the
smtp.  I cannot get the entry to take when trying to send.  I am
using
SM 2.39.  I have
gone through a number of trials.  Their requirement is that I
use no
connection Security,
Port 587, and Password.  I have set the smtp to these
conditions, but
the password will
not enter.  I have cleared the password file of these and then
tried
the entry again.  It
did not take, but the password was now in the password file. For
some
reason, it appears
that the password file cannot communicate with the smtp.  What am I
missing here? The mail
sending was working fine until WOW changed their requirements.
Wow, of
course, wants me to
change to Windows Mail and IE.  SM security is exactly the
reason that
I avoided MS Products.

Keith Thompson


Does WOW webmail work?  Often web and smtp use the same p/w.
Have you tried with firewall and anti-virus turned off?


Yes, I can read and send when on the wow webmail site.  I have also
turned off my firewall with no effect.  I have checked my AV and
and it
is clear.


One thing to check, just to be sure. Done a Malware scan with
Malwarebytes or something similar? It's possible some email malware
could have hijacked your PC.

Or, got to C:\Windows\System32\Drivers\etc\ and open hosts in Notepad
or Wordpad. On Windows 7 (or newer), If it looks *anything* other than
this:

# Copyright (c) 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host
name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#  102.54.94.97 rhino.acme.com  # source server
#   38.25.63.10 x.acme.com  # x client host

# localhost name resolution is handled within DNS itself.
#127.0.0.1   localhost
#::1 localhost

Could be it as well.


I had a somewhat different host file as I use an app called checky.
This stops
those addon installations.  As such, I changed back to the backup,
stored host
and set the flags to readonly and system file.  Still did not accept
the
password for sending an email.


Well, when in doubt, you could always see if there is a firmware
update for your router but I am not sure that's it anymore. You said
you successfully set up a GMail account right? If there's a firmware
update, you could try that. Otherwise, factory reset your router and
start over. If it still fails, it's got to be WowWow. Or try your
portable thunderbird at someone else's house and see if it works
there. That will eliminate the possibility of it being a router
problem.


Trying from someone else's house might not work anyway. Some ISPs
allow you to
send through their SMTP server only when connected via their service,
to avoid
it being used for sending spam.

That's especially the case for the ones which don't require any
authentication
- the authentication is done by connecting to their service. Wow
aren't using
SSL/TLS or password encryption as far as I can tell, so the login is
pretty
weak and may just an additional check, still requiring you to connect
through
their service anyway.

Mark.


Good point.  I know that when traveling, I could receive mail, but could
not send over the hotels wifi.  I had to use gmail for any that I wanted
to send.  That is basically the situation now, just as if I'm on a
non-friendly system



So since you have a gmail account why not just set it as your default 
account and under account setting for the WOW at the bottom tell it to 
use the default Gmail SMTP. This way when you check mail on the WOW 
account it will use POP3 for receiving and Gmail SMTP for sending mail. 
I have five account setup this way because I do not have an ISP. I live 
and travel in an RV and can have different internet provider everyday.



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Re: smtp not taking password

[Keith Thompson]

On 02/18/16 3:30 PM, mozilla-lists.mbou...@spamgourmet.com wrote:

Thee Chicago Wolf MVP  .@.> -  wrote:

On Wed, 17 Feb 2016 21:48:13 -0500, Keith Thompson
 wrote:


On 02/17/16 11:18 AM, Thee Chicago Wolf (MVP) wrote:

On Wed, 17 Feb 2016 10:52:19 -0500, Keith Thompson
 wrote:


Paul in Houston, TX wrote:

Keith Thompson wrote:

My ISP (WOW!) has just changed mailing securities and now I have to
use a password on the
smtp.  I cannot get the entry to take when trying to send.  I am using
SM 2.39.  I have
gone through a number of trials.  Their requirement is that I use no
connection Security,
Port 587, and Password.  I have set the smtp to these conditions, but
the password will
not enter.  I have cleared the password file of these and then tried
the entry again.  It
did not take, but the password was now in the password file. For some
reason, it appears
that the password file cannot communicate with the smtp.  What am I
missing here? The mail
sending was working fine until WOW changed their requirements. Wow, of
course, wants me to
change to Windows Mail and IE.  SM security is exactly the reason that
I avoided MS Products.

Keith Thompson


Does WOW webmail work?  Often web and smtp use the same p/w.
Have you tried with firewall and anti-virus turned off?


Yes, I can read and send when on the wow webmail site.  I have also
turned off my firewall with no effect.  I have checked my AV and and it
is clear.


One thing to check, just to be sure. Done a Malware scan with
Malwarebytes or something similar? It's possible some email malware
could have hijacked your PC.

Or, got to C:\Windows\System32\Drivers\etc\ and open hosts in Notepad
or Wordpad. On Windows 7 (or newer), If it looks *anything* other than
this:

# Copyright (c) 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host
name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#  102.54.94.97 rhino.acme.com  # source server
#   38.25.63.10 x.acme.com  # x client host

# localhost name resolution is handled within DNS itself.
#127.0.0.1   localhost
#::1 localhost

Could be it as well.


I had a somewhat different host file as I use an app called checky. This stops
those addon installations.  As such, I changed back to the backup, stored host
and set the flags to readonly and system file.  Still did not accept the
password for sending an email.


Well, when in doubt, you could always see if there is a firmware
update for your router but I am not sure that's it anymore. You said
you successfully set up a GMail account right? If there's a firmware
update, you could try that. Otherwise, factory reset your router and
start over. If it still fails, it's got to be WowWow. Or try your
portable thunderbird at someone else's house and see if it works
there. That will eliminate the possibility of it being a router
problem.


Trying from someone else's house might not work anyway. Some ISPs allow you to
send through their SMTP server only when connected via their service, to avoid
it being used for sending spam.

That's especially the case for the ones which don't require any authentication
- the authentication is done by connecting to their service. Wow aren't using
SSL/TLS or password encryption as far as I can tell, so the login is pretty
weak and may just an additional check, still requiring you to connect through
their service anyway.

Mark.

Good point.  I know that when traveling, I could receive mail, but could not 
send over the hotels wifi.  I had to use gmail for any that I wanted to send. 
 That is basically the situation now, just as if I'm on a non-friendly system


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Re: smtp not taking password

[mozilla-lists . mbourne]

Thee Chicago Wolf MVP  .@.> -  wrote:

On Wed, 17 Feb 2016 21:48:13 -0500, Keith Thompson
 wrote:


On 02/17/16 11:18 AM, Thee Chicago Wolf (MVP) wrote:

On Wed, 17 Feb 2016 10:52:19 -0500, Keith Thompson
 wrote:


Paul in Houston, TX wrote:

Keith Thompson wrote:

My ISP (WOW!) has just changed mailing securities and now I have to
use a password on the
smtp.  I cannot get the entry to take when trying to send.  I am using
SM 2.39.  I have
gone through a number of trials.  Their requirement is that I use no
connection Security,
Port 587, and Password.  I have set the smtp to these conditions, but
the password will
not enter.  I have cleared the password file of these and then tried
the entry again.  It
did not take, but the password was now in the password file. For some
reason, it appears
that the password file cannot communicate with the smtp.  What am I
missing here? The mail
sending was working fine until WOW changed their requirements. Wow, of
course, wants me to
change to Windows Mail and IE.  SM security is exactly the reason that
I avoided MS Products.

Keith Thompson


Does WOW webmail work?  Often web and smtp use the same p/w.
Have you tried with firewall and anti-virus turned off?


Yes, I can read and send when on the wow webmail site.  I have also
turned off my firewall with no effect.  I have checked my AV and and it
is clear.


One thing to check, just to be sure. Done a Malware scan with
Malwarebytes or something similar? It's possible some email malware
could have hijacked your PC.

Or, got to C:\Windows\System32\Drivers\etc\ and open hosts in Notepad
or Wordpad. On Windows 7 (or newer), If it looks *anything* other than
this:

# Copyright (c) 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host
name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#  102.54.94.97 rhino.acme.com  # source server
#   38.25.63.10 x.acme.com  # x client host

# localhost name resolution is handled within DNS itself.
#   127.0.0.1   localhost
#   ::1 localhost

Could be it as well.


I had a somewhat different host file as I use an app called checky. This stops
those addon installations.  As such, I changed back to the backup, stored host
and set the flags to readonly and system file.  Still did not accept the
password for sending an email.


Well, when in doubt, you could always see if there is a firmware
update for your router but I am not sure that's it anymore. You said
you successfully set up a GMail account right? If there's a firmware
update, you could try that. Otherwise, factory reset your router and
start over. If it still fails, it's got to be WowWow. Or try your
portable thunderbird at someone else's house and see if it works
there. That will eliminate the possibility of it being a router
problem.


Trying from someone else's house might not work anyway. Some ISPs allow 
you to send through their SMTP server only when connected via their 
service, to avoid it being used for sending spam.


That's especially the case for the ones which don't require any 
authentication - the authentication is done by connecting to their 
service. Wow aren't using SSL/TLS or password encryption as far as I can 
tell, so the login is pretty weak and may just an additional check, 
still requiring you to connect through their service anyway.


Mark.

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Re: smtp not taking password

[Paul B. Gallagher]

Keith Thompson wrote:


As an update to this.  I now have successfully setup gmail in
Seamonkey and its working quite well.


Well don't keep it to yourself! What'dja do? What was the solution?

--
War doesn't determine who's right, just who's left.
--
Paul B. Gallagher

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Re: smtp not taking password

[Keith Thompson]

On 02/18/16 10:56 AM, Keith Thompson wrote:

Paul in Houston, TX wrote:

Keith Thompson wrote:

On 02/17/16 5:32 PM, Paul in Houston, TX wrote:

Keith Thompson wrote:


I have tried the portable on both the desktop and my laptop with the
same
results.  I'm
beginning to suspect my router is the problem.


So you have more than one computer.
We should have asked that at the beginning!  :)
That leaves router or the ISP itself.


I contacted the ISP (WOW) and got the response that they could supply
the setting, but
they knew nothing more than that.  I can't believe that I'm the only
one with this
problem.  I was suspecting the router until I was able to setup a
gmail account through
Thunderbird and it passed through the router. More and more,
suspecting something with
WOW.  I tried pinging the pop and smtp routers and had a response, but
when I tried to
ping wowwow.com or wow.com, it timed out with no response.  To check
that it would get to
a web address, I used google.com and had a perfectly normal response.


Is the router also the modem do you have separate router and modem?
Is the gmail acct pop/imap?  What are the gmail settings?

I have the Wow modem and a tp-link dual channel router
in Thunderbird
imap.gmail.com port 993
Security SSL/TLS
OAuth2 login

smtp.gmail.com port 465
same security and login

Had some difficulty setting up gmail in SM so to expedite I used Thunderbird
with success

As an update to this.  I now have successfully setup gmail in Seamonkey and 
its working quite well.

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Re: smtp not taking password

[Keith Thompson]

On 02/18/16 1:19 PM, Jonathan N. Little wrote:

Thee Chicago Wolf (MVP) wrote:

On Wed, 17 Feb 2016 21:48:13 -0500, Keith Thompson
 wrote:





I had a somewhat different host file as I use an app called checky. This stops
those addon installations.  As such, I changed back to the backup, stored host
and set the flags to readonly and system file.  Still did not accept the
password for sending an email.


Well, when in doubt, you could always see if there is a firmware
update for your router but I am not sure that's it anymore. You said
you successfully set up a GMail account right? If there's a firmware
update, you could try that. Otherwise, factory reset your router and
start over. If it still fails, it's got to be WowWow. Or try your
portable thunderbird at someone else's house and see if it works
there. That will eliminate the possibility of it being a router
problem.



I doubt that it is the router. It all sounds like the issue is with wowway.
They have made some change to their server and have not properly documented
the update. It sounds like OP need to look to wowway tech support for solution.

I have contacted Wow tech service and sent them several screen prints of the 
Windows Live mail setup and error messages.  We will see if this results in 
any solution as the windows mail is supposed to be one that they support.

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Re: smtp not taking password

[Jonathan N. Little]

Thee Chicago Wolf (MVP) wrote:

On Wed, 17 Feb 2016 21:48:13 -0500, Keith Thompson
 wrote:





I had a somewhat different host file as I use an app called checky. This stops
those addon installations.  As such, I changed back to the backup, stored host
and set the flags to readonly and system file.  Still did not accept the
password for sending an email.


Well, when in doubt, you could always see if there is a firmware
update for your router but I am not sure that's it anymore. You said
you successfully set up a GMail account right? If there's a firmware
update, you could try that. Otherwise, factory reset your router and
start over. If it still fails, it's got to be WowWow. Or try your
portable thunderbird at someone else's house and see if it works
there. That will eliminate the possibility of it being a router
problem.



I doubt that it is the router. It all sounds like the issue is with 
wowway. They have made some change to their server and have not properly 
documented the update. It sounds like OP need to look to wowway tech 
support for solution.


--
Take care,

Jonathan
---
LITTLE WORKS STUDIO
http://www.LittleWorksStudio.com
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Re: smtp not taking password

[Keith Thompson]

Paul in Houston, TX wrote:

Keith Thompson wrote:

On 02/17/16 5:32 PM, Paul in Houston, TX wrote:

Keith Thompson wrote:


I have tried the portable on both the desktop and my laptop with the
same
results.  I'm
beginning to suspect my router is the problem.


So you have more than one computer.
We should have asked that at the beginning!  :)
That leaves router or the ISP itself.


I contacted the ISP (WOW) and got the response that they could supply
the setting, but
they knew nothing more than that.  I can't believe that I'm the only
one with this
problem.  I was suspecting the router until I was able to setup a
gmail account through
Thunderbird and it passed through the router. More and more,
suspecting something with
WOW.  I tried pinging the pop and smtp routers and had a response, but
when I tried to
ping wowwow.com or wow.com, it timed out with no response.  To check
that it would get to
a web address, I used google.com and had a perfectly normal response.


Is the router also the modem do you have separate router and modem?
Is the gmail acct pop/imap?  What are the gmail settings?

I have the Wow modem and a tp-link dual channel router
in Thunderbird
imap.gmail.com port 993
Security SSL/TLS
OAuth2 login

smtp.gmail.com port 465
same security and login

Had some difficulty setting up gmail in SM so to expedite I used 
Thunderbird with success


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Re: smtp not taking password

[Paul in Houston, TX]

Keith Thompson wrote:

On 02/17/16 5:32 PM, Paul in Houston, TX wrote:

Keith Thompson wrote:


I have tried the portable on both the desktop and my laptop with the same
results.  I'm
beginning to suspect my router is the problem.


So you have more than one computer.
We should have asked that at the beginning!  :)
That leaves router or the ISP itself.


I contacted the ISP (WOW) and got the response that they could supply the 
setting, but
they knew nothing more than that.  I can't believe that I'm the only one with 
this
problem.  I was suspecting the router until I was able to setup a gmail account 
through
Thunderbird and it passed through the router. More and more, suspecting 
something with
WOW.  I tried pinging the pop and smtp routers and had a response, but when I 
tried to
ping wowwow.com or wow.com, it timed out with no response.  To check that it 
would get to
a web address, I used google.com and had a perfectly normal response.


Is the router also the modem do you have separate router and modem?
Is the gmail acct pop/imap?  What are the gmail settings?
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Re: smtp not taking password

[Keith Thompson]

On 02/17/16 11:18 AM, Thee Chicago Wolf (MVP) wrote:

On Wed, 17 Feb 2016 10:52:19 -0500, Keith Thompson
 wrote:


Paul in Houston, TX wrote:

Keith Thompson wrote:

My ISP (WOW!) has just changed mailing securities and now I have to
use a password on the
smtp.  I cannot get the entry to take when trying to send.  I am using
SM 2.39.  I have
gone through a number of trials.  Their requirement is that I use no
connection Security,
Port 587, and Password.  I have set the smtp to these conditions, but
the password will
not enter.  I have cleared the password file of these and then tried
the entry again.  It
did not take, but the password was now in the password file. For some
reason, it appears
that the password file cannot communicate with the smtp.  What am I
missing here? The mail
sending was working fine until WOW changed their requirements. Wow, of
course, wants me to
change to Windows Mail and IE.  SM security is exactly the reason that
I avoided MS Products.

Keith Thompson


Does WOW webmail work?  Often web and smtp use the same p/w.
Have you tried with firewall and anti-virus turned off?


Yes, I can read and send when on the wow webmail site.  I have also
turned off my firewall with no effect.  I have checked my AV and and it
is clear.


One thing to check, just to be sure. Done a Malware scan with
Malwarebytes or something similar? It's possible some email malware
could have hijacked your PC.

Or, got to C:\Windows\System32\Drivers\etc\ and open hosts in Notepad
or Wordpad. On Windows 7 (or newer), If it looks *anything* other than
this:

# Copyright (c) 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host
name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#  102.54.94.97 rhino.acme.com  # source server
#   38.25.63.10 x.acme.com  # x client host

# localhost name resolution is handled within DNS itself.
#   127.0.0.1   localhost
#   ::1 localhost

Could be it as well.

I had a somewhat different host file as I use an app called checky. This stops 
those addon installations.  As such, I changed back to the backup, stored host 
and set the flags to readonly and system file.  Still did not accept the 
password for sending an email.

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Re: smtp not taking password

[Keith Thompson]

On 02/17/16 5:32 PM, Paul in Houston, TX wrote:

Keith Thompson wrote:


I have tried the portable on both the desktop and my laptop with the same
results.  I'm
beginning to suspect my router is the problem.


So you have more than one computer.
We should have asked that at the beginning!  :)
That leaves router or the ISP itself.

I contacted the ISP (WOW) and got the response that they could supply the 
setting, but they knew nothing more than that.  I can't believe that I'm the 
only one with this problem.  I was suspecting the router until I was able to 
setup a gmail account through Thunderbird and it passed through the router. 
More and more, suspecting something with WOW.  I tried pinging the pop and 
smtp routers and had a response, but when I tried to ping wowwow.com or 
wow.com, it timed out with no response.  To check that it would get to a web 
address, I used google.com and had a perfectly normal response.

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Re: smtp not taking password

[Paul in Houston, TX]

Keith Thompson wrote:


I have tried the portable on both the desktop and my laptop with the same 
results.  I'm
beginning to suspect my router is the problem.


So you have more than one computer.
We should have asked that at the beginning!  :)
That leaves router or the ISP itself.

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Re: smtp not taking password

[Keith Thompson]

Thee Chicago Wolf (MVP) wrote:

On Tue, 16 Feb 2016 15:30:03 -0500, Keith Thompson
 wrote:


On 02/16/16 12:54 PM, Thee Chicago Wolf (MVP) wrote:

On Tue, 16 Feb 2016 12:28:24 -0500, Keith Thompson
 wrote:


On 02/16/16 10:39 AM, Thee Chicago Wolf (MVP) wrote:

On Tue, 16 Feb 2016 09:48:55 -0500, Keith Thompson
 wrote:


Paul B. Gallagher wrote:

Keith Thompson wrote:


On 02/14/16 11:55 PM, Paul B. Gallagher wrote:


OK, and the username? This question has been asked at least three
times in this thread, and you haven't yet answered it. A
successful login requires both username and password; an error in
either causes a failure.


The user name is correct and the one that I had been using prior to
the change by Wow. It also works when going direct to the Wow
website and logging into my mail on their site.  I use a password
keeper which has not changed for WOW since I don't know when.  Using
that, it copies and pastes both the user name and the password into
the appropriate places. It works for the website, so would expect it
to work on SM


OK, if we've ruled out the username and the password, the only things
left are the server name, the port number, connection security, and
authentication method. We've seen conflicting information about the
server name -- smtp.mail.wowway.com or just mail.wowway.com. Have you
tried both?


yes, I had been using the smtp version until the report of just the mail
version. Both give the same negative results.  Repeatedly requesting the
password when trying to send an email. I can receive without a problem.


Already tried these settings?:

POP3 Incoming Server STARTTLS @ Port 110: mail.wowway.com
SMTP Outgoing Server STARTTLS @ Port 587: mail.wowway.com
Both used Authentication method of Normal Password


Yes, have tried both.  I will comment that I had removed all passwords from
the password manager and when signing in to retrieve my mail, entered my
standard password for the pop.  It accepted it and retrieved the mail just
fine.  It is apparent now, that there is something affecting the smtp
connection.  Normally, this would be the port, but I have tried the old 25,
the new 587 and another that I ran across in one of the blogs.  It was in the
400's, but I don't recall the exact value.  It didn't work either.


Just for kicks, try using Portable Thunderbird. It won't affect your
current Thunderbird. Download from here:
http://portableapps.com/apps/internet/thunderbird_portable

Copy it to Desktop and run the file. It will create a self-contained
Thunderbird folder. Run it from there and enter all the account
credentials for the Wow account. If it *still* doesn't run then this
points to something wrong with either the Firewall or SMTP of the Wow
mail server and not your PC. If it's Firewall, go to your Firewall
settings and blow out anything related to Thunderbird.

Because if you can send, no reason you should not be able to receive.
The mail server is the same and the only difference is the port so it
would imply it's being blocked.


I did download the portable and installed it to one of my portable flash
drives that I use for portable progams.  It behaved exactly as the desktop and
laptop standard installs.  That is, retrieved mail, but could not send.  Popup
window requested password and kept repeating requests.  In doing some
additional digging, I'm beginning to think that the router (TP-Link) is
responding with the 25 port which will be blocked by Wow.  I'm doing some
further investigation on the settings that might give WOW the correct port
response.  More later.


OK so that pretty much confirms it for me. Any chance you could try
portable TB on someone's machine to see if it works normally?

Of course, you could always try changing your password and if it
*still* fails, it's your network port or the Wow smtp server. Can't be
anything else.

I have tried the portable on both the desktop and my laptop with the 
same results.  I'm beginning to suspect my router is the problem.

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Re: smtp not taking password

[Keith Thompson]

Thee Chicago Wolf (MVP) wrote:

On Tue, 16 Feb 2016 09:48:55 -0500, Keith Thompson
 wrote:


Paul B. Gallagher wrote:

Keith Thompson wrote:


On 02/14/16 11:55 PM, Paul B. Gallagher wrote:


OK, and the username? This question has been asked at least three
times in this thread, and you haven't yet answered it. A
successful login requires both username and password; an error in
either causes a failure.


The user name is correct and the one that I had been using prior to
the change by Wow. It also works when going direct to the Wow
website and logging into my mail on their site.  I use a password
keeper which has not changed for WOW since I don't know when.  Using
that, it copies and pastes both the user name and the password into
the appropriate places. It works for the website, so would expect it
to work on SM


OK, if we've ruled out the username and the password, the only things
left are the server name, the port number, connection security, and
authentication method. We've seen conflicting information about the
server name -- smtp.mail.wowway.com or just mail.wowway.com. Have you
tried both?


yes, I had been using the smtp version until the report of just the mail
version. Both give the same negative results.  Repeatedly requesting the
password when trying to send an email. I can receive without a problem.


Already tried these settings?:

POP3 Incoming Server STARTTLS @ Port 110: mail.wowway.com
SMTP Outgoing Server STARTTLS @ Port 587: mail.wowway.com
Both used Authentication method of Normal Password

Yes, have tried those along the way.  I did contact WOW for 3rd party 
email clients. and they sent the settings that they have been saying all 
along.

From a tech at WOW
POP3 Server = pop3.mail.wowway.com   Port 110
smtp server = smtp.mail.wowway.com   Port 587
Sign in or log in required for both
SSL do not select
Encryption type None for both
Require login using secure password = do not select.

Am going to go try this when finishing the mornings mail

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Re: smtp not taking password

[Keith Thompson]

Paul in Houston, TX wrote:

Keith Thompson wrote:

My ISP (WOW!) has just changed mailing securities and now I have to
use a password on the
smtp.  I cannot get the entry to take when trying to send.  I am using
SM 2.39.  I have
gone through a number of trials.  Their requirement is that I use no
connection Security,
Port 587, and Password.  I have set the smtp to these conditions, but
the password will
not enter.  I have cleared the password file of these and then tried
the entry again.  It
did not take, but the password was now in the password file. For some
reason, it appears
that the password file cannot communicate with the smtp.  What am I
missing here? The mail
sending was working fine until WOW changed their requirements. Wow, of
course, wants me to
change to Windows Mail and IE.  SM security is exactly the reason that
I avoided MS Products.

Keith Thompson


Does WOW webmail work?  Often web and smtp use the same p/w.
Have you tried with firewall and anti-virus turned off?

Yes, I can read and send when on the wow webmail site.  I have also 
turned off my firewall with no effect.  I have checked my AV and and it 
is clear.

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Re: smtp not taking password

[Daniel]

On 17/02/2016 7:35 AM, Thee Chicago Wolf (MVP) wrote:

On Tue, 16 Feb 2016 15:30:03 -0500, Keith Thompson
 wrote:


On 02/16/16 12:54 PM, Thee Chicago Wolf (MVP) wrote:

On Tue, 16 Feb 2016 12:28:24 -0500, Keith Thompson
 wrote:


On 02/16/16 10:39 AM, Thee Chicago Wolf (MVP) wrote:

On Tue, 16 Feb 2016 09:48:55 -0500, Keith Thompson
 wrote:


Paul B. Gallagher wrote:

Keith Thompson wrote:


On 02/14/16 11:55 PM, Paul B. Gallagher wrote:


OK, and the username? This question has been asked at least three
times in this thread, and you haven't yet answered it. A
successful login requires both username and password; an error in
either causes a failure.


The user name is correct and the one that I had been using prior to
the change by Wow. It also works when going direct to the Wow
website and logging into my mail on their site.  I use a password
keeper which has not changed for WOW since I don't know when.  Using
that, it copies and pastes both the user name and the password into
the appropriate places. It works for the website, so would expect it
to work on SM


OK, if we've ruled out the username and the password, the only things
left are the server name, the port number, connection security, and
authentication method. We've seen conflicting information about the
server name -- smtp.mail.wowway.com or just mail.wowway.com. Have you
tried both?


yes, I had been using the smtp version until the report of just the mail
version. Both give the same negative results.  Repeatedly requesting the
password when trying to send an email. I can receive without a problem.


Already tried these settings?:

POP3 Incoming Server STARTTLS @ Port 110: mail.wowway.com
SMTP Outgoing Server STARTTLS @ Port 587: mail.wowway.com
Both used Authentication method of Normal Password


Yes, have tried both.  I will comment that I had removed all passwords from
the password manager and when signing in to retrieve my mail, entered my
standard password for the pop.  It accepted it and retrieved the mail just
fine.  It is apparent now, that there is something affecting the smtp
connection.  Normally, this would be the port, but I have tried the old 25,
the new 587 and another that I ran across in one of the blogs.  It was in the
400's, but I don't recall the exact value.  It didn't work either.


Just for kicks, try using Portable Thunderbird. It won't affect your
current Thunderbird. Download from here:
http://portableapps.com/apps/internet/thunderbird_portable

Copy it to Desktop and run the file. It will create a self-contained
Thunderbird folder. Run it from there and enter all the account
credentials for the Wow account. If it *still* doesn't run then this
points to something wrong with either the Firewall or SMTP of the Wow
mail server and not your PC. If it's Firewall, go to your Firewall
settings and blow out anything related to Thunderbird.

Because if you can send, no reason you should not be able to receive.
The mail server is the same and the only difference is the port so it
would imply it's being blocked.


I did download the portable and installed it to one of my portable flash
drives that I use for portable progams.  It behaved exactly as the desktop and
laptop standard installs.  That is, retrieved mail, but could not send.  Popup
window requested password and kept repeating requests.  In doing some
additional digging, I'm beginning to think that the router (TP-Link) is
responding with the 25 port which will be blocked by Wow.  I'm doing some
further investigation on the settings that might give WOW the correct port
response.  More later.


OK so that pretty much confirms it for me. Any chance you could try
portable TB on someone's machine to see if it works normally?

Of course, you could always try changing your password and if it
*still* fails, it's your network port or the Wow smtp server. Can't be
anything else.

Didn't you read the start of Keith's last response where he typed "I did 
download the portable and installed it to one of my portable flash 
drives that I use for portable progams.  It behaved exactly as the 
desktop and laptop standard installs."??


How many times must he do it??

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User agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:42.0) Gecko/20100101 
SeaMonkey/2.39 Build identifier: 20151028234211

or
User agent: Mozilla/5.0 (X11; Linux x86_64; rv:41.0) Gecko/20100101 
SeaMonkey/2.38 Build identifier: 20150903203501

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Re: smtp not taking password

[Daniel]

On 17/02/2016 1:47 AM, Keith Thompson wrote:

Daniel wrote:

On 16/02/2016 3:49 AM, Keith Thompson wrote:

Thee Chicago Wolf (MVP) wrote:

On Sun, 14 Feb 2016 10:01:31 -0500, Keith Thompson
 wrote:


My ISP (WOW!) has just changed mailing securities and now I have to
use a
password on the smtp.  I cannot get the entry to take when trying to
send.  I
am using SM 2.39.  I have gone through a number of trials.  Their
requirement
is that I use no connection Security, Port 587, and Password.  I have
set the
smtp to these conditions, but the password will not enter.  I have
cleared the
password file of these and then tried the entry again.  It did not
take, but
the password was now in the password file. For some reason, it
appears that
the password file cannot communicate with the smtp.  What am I
missing here?
The mail sending was working fine until WOW changed their
requirements. Wow,
of course, wants me to change to Windows Mail and IE.  SM security is
exactly
the reason that I avoided MS Products.

Keith Thompson


See if updating to SM 2.41 from here
(https://l10n.mozilla-community.org/~akalla/unofficial/seamonkey/nightly/latest-comm-release-windows32/).



I know many ISPs killed certain negotiation if it was encrypted but it
may or may not be the same in your case. Still, it's worth a shot to
try and report back if it helped.


I updated to 2.41,but it did not help.  Same problem of not accepting
the password.

As an aside, I did install windows mail and had the same problem of not
accepting the password.  I did get a more complete error with it tho.

Unable to send or receive messages for the Wowway (kthomps7) account.
The host 'pop3.mail.wowway.com ' could not be found. Please verify that
you have entered the server name correctly.

Server: 'pop3.mail.wowway.com '
Windows Live Mail Error ID: 0x800CCC0D
Protocol: POP3
Port: 110
Secure(SSL): No
Socket Error: 11004

The server addresses were copy and pasted from WOW setup page.


Keith, if the other two suggestions don't help, upthread you typed "Wow,
of course, wants me to change to Windows Mail and IE."

Well, now that you *have* installed Windows Mail, ..


Yes, I installed windows mail 2012 and got exactly the same result, when
trying to send, password window pops up and repeatedly requests password
but not accepting.


Yes, but now that you have Windows Mail installed, as they requested, 
have you contacted WOW Help again??


--
Daniel

User agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:42.0) Gecko/20100101 
SeaMonkey/2.39 Build identifier: 20151028234211

or
User agent: Mozilla/5.0 (X11; Linux x86_64; rv:41.0) Gecko/20100101 
SeaMonkey/2.38 Build identifier: 20150903203501

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Re: smtp not taking password

[Onno Ekker]

Op 14-2-2016 om 16:01 schreef Keith Thompson:
> My ISP (WOW!) has just changed mailing securities and now I have to use
> a password on the smtp.  I cannot get the entry to take when trying to
> send.  I am using SM 2.39.  I have gone through a number of trials. 
> Their requirement is that I use no connection Security, Port 587, and
> Password.  I have set the smtp to these conditions, but the password
> will not enter.  I have cleared the password file of these and then
> tried the entry again.  It did not take, but the password was now in the
> password file. For some reason, it appears that the password file cannot
> communicate with the smtp.  What am I missing here? The mail sending was
> working fine until WOW changed their requirements. Wow, of course, wants
> me to change to Windows Mail and IE.  SM security is exactly the reason
> that I avoided MS Products.
> 
> Keith Thompson

I haven't seen this suggestion in this thread yet, but maybe I missed it:

Try creating an SMTP logfile. That file might actually contain some info
as to why the sending doesn't work, so we don't have to guess at the cause.

See  for more
information on how to setup logging. Remember to unset the variables
once you're done collecting the logs…

Onno
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Re: smtp not taking password

[mozilla-lists . mbourne]

Jonathan N. Little wrote:

Keith Thompson wrote:

I tried their settings on Windows Mail 2012 and had the same failure
that I have with SM, in that it keeps asking for the password when
sending.


So that should be proof enough that your problem is not in SeaMonkey but
either with your account credentials or their server.


Since the problem still exists using the application Wow support (i.e. 
Windows Mail), hopefully their support line will be at least slightly 
more helpful. Once they've got it working for you in Windows Mail, you 
should be able to use similar settings in SeaMonkey - if it's not clear 
how the differently names settings correspond, someone here will 
probably be able to help with that.


It would be good if you could post back with the solution anyway once 
it's sorted, in case other Wow customers hit similar problems using 
SeaMonkey or Thunderbird!


Mark.

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Re: smtp not taking password

[Keith Thompson]

On 02/16/16 12:56 PM, Jonathan N. Little wrote:

Keith Thompson wrote:




Yes, have tried both.  I will comment that I had removed all passwords
from the password manager and when signing in to retrieve my mail,
entered my standard password for the pop.  It accepted it and retrieved
the mail just fine.  It is apparent now, that there is something
affecting the smtp connection.  Normally, this would be the port, but I
have tried the old 25, the new 587 and another that I ran across in one
of the blogs.  It was in the 400's, but I don't recall the exact value.
It didn't work either.


Well reference this might give a clue as to where to focus on to debug this.



How as another possibility just encountered with a friend where Gmail suddenly
stopped accepting their username/password on their account. I guess Google is
trying to get everyone to use Chrome because what I had to do was in their
account settings was to enable "less secure applications" to use Thunderbird
or SeaMonkey. Maybe WOW has something similar?

Actually, WOW has increased their security.  Until recently, I only had to 
sign in on the POP retrieval and no security on sending.  The change is what 
has caused me the problems.  I am investigating the router which may be 
responding with the wrong port (25) and blocking my setting of 587.  More later.

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Re: smtp not taking password

[Keith Thompson]

On 02/16/16 12:54 PM, Thee Chicago Wolf (MVP) wrote:

On Tue, 16 Feb 2016 12:28:24 -0500, Keith Thompson
 wrote:


On 02/16/16 10:39 AM, Thee Chicago Wolf (MVP) wrote:

On Tue, 16 Feb 2016 09:48:55 -0500, Keith Thompson
 wrote:


Paul B. Gallagher wrote:

Keith Thompson wrote:


On 02/14/16 11:55 PM, Paul B. Gallagher wrote:


OK, and the username? This question has been asked at least three
times in this thread, and you haven't yet answered it. A
successful login requires both username and password; an error in
either causes a failure.


The user name is correct and the one that I had been using prior to
the change by Wow. It also works when going direct to the Wow
website and logging into my mail on their site.  I use a password
keeper which has not changed for WOW since I don't know when.  Using
that, it copies and pastes both the user name and the password into
the appropriate places. It works for the website, so would expect it
to work on SM


OK, if we've ruled out the username and the password, the only things
left are the server name, the port number, connection security, and
authentication method. We've seen conflicting information about the
server name -- smtp.mail.wowway.com or just mail.wowway.com. Have you
tried both?


yes, I had been using the smtp version until the report of just the mail
version. Both give the same negative results.  Repeatedly requesting the
password when trying to send an email. I can receive without a problem.


Already tried these settings?:

POP3 Incoming Server STARTTLS @ Port 110: mail.wowway.com
SMTP Outgoing Server STARTTLS @ Port 587: mail.wowway.com
Both used Authentication method of Normal Password


Yes, have tried both.  I will comment that I had removed all passwords from
the password manager and when signing in to retrieve my mail, entered my
standard password for the pop.  It accepted it and retrieved the mail just
fine.  It is apparent now, that there is something affecting the smtp
connection.  Normally, this would be the port, but I have tried the old 25,
the new 587 and another that I ran across in one of the blogs.  It was in the
400's, but I don't recall the exact value.  It didn't work either.


Just for kicks, try using Portable Thunderbird. It won't affect your
current Thunderbird. Download from here:
http://portableapps.com/apps/internet/thunderbird_portable

Copy it to Desktop and run the file. It will create a self-contained
Thunderbird folder. Run it from there and enter all the account
credentials for the Wow account. If it *still* doesn't run then this
points to something wrong with either the Firewall or SMTP of the Wow
mail server and not your PC. If it's Firewall, go to your Firewall
settings and blow out anything related to Thunderbird.

Because if you can send, no reason you should not be able to receive.
The mail server is the same and the only difference is the port so it
would imply it's being blocked.

I did download the portable and installed it to one of my portable flash 
drives that I use for portable progams.  It behaved exactly as the desktop and 
laptop standard installs.  That is, retrieved mail, but could not send.  Popup 
window requested password and kept repeating requests.  In doing some 
additional digging, I'm beginning to think that the router (TP-Link) is 
responding with the 25 port which will be blocked by Wow.  I'm doing some 
further investigation on the settings that might give WOW the correct port 
response.  More later.

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Re: smtp not taking password

[Jonathan N. Little]

Keith Thompson wrote:




Yes, have tried both.  I will comment that I had removed all passwords
from the password manager and when signing in to retrieve my mail,
entered my standard password for the pop.  It accepted it and retrieved
the mail just fine.  It is apparent now, that there is something
affecting the smtp connection.  Normally, this would be the port, but I
have tried the old 25, the new 587 and another that I ran across in one
of the blogs.  It was in the 400's, but I don't recall the exact value.
It didn't work either.


Well reference this might give a clue as to where to focus on to debug this.



How as another possibility just encountered with a friend where Gmail 
suddenly stopped accepting their username/password on their account. I 
guess Google is trying to get everyone to use Chrome because what I had 
to do was in their account settings was to enable "less secure 
applications" to use Thunderbird or SeaMonkey. Maybe WOW has something 
similar?


--
Take care,

Jonathan
---
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http://www.LittleWorksStudio.com
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Re: smtp not taking password

[Keith Thompson]

On 02/16/16 10:39 AM, Thee Chicago Wolf (MVP) wrote:

On Tue, 16 Feb 2016 09:48:55 -0500, Keith Thompson
 wrote:


Paul B. Gallagher wrote:

Keith Thompson wrote:


On 02/14/16 11:55 PM, Paul B. Gallagher wrote:


OK, and the username? This question has been asked at least three
times in this thread, and you haven't yet answered it. A
successful login requires both username and password; an error in
either causes a failure.


The user name is correct and the one that I had been using prior to
the change by Wow. It also works when going direct to the Wow
website and logging into my mail on their site.  I use a password
keeper which has not changed for WOW since I don't know when.  Using
that, it copies and pastes both the user name and the password into
the appropriate places. It works for the website, so would expect it
to work on SM


OK, if we've ruled out the username and the password, the only things
left are the server name, the port number, connection security, and
authentication method. We've seen conflicting information about the
server name -- smtp.mail.wowway.com or just mail.wowway.com. Have you
tried both?


yes, I had been using the smtp version until the report of just the mail
version. Both give the same negative results.  Repeatedly requesting the
password when trying to send an email. I can receive without a problem.


Already tried these settings?:

POP3 Incoming Server STARTTLS @ Port 110: mail.wowway.com
SMTP Outgoing Server STARTTLS @ Port 587: mail.wowway.com
Both used Authentication method of Normal Password

Yes, have tried both.  I will comment that I had removed all passwords from 
the password manager and when signing in to retrieve my mail, entered my 
standard password for the pop.  It accepted it and retrieved the mail just 
fine.  It is apparent now, that there is something affecting the smtp 
connection.  Normally, this would be the port, but I have tried the old 25, 
the new 587 and another that I ran across in one of the blogs.  It was in the 
400's, but I don't recall the exact value.  It didn't work either.

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Re: smtp not taking password

[Jonathan N. Little]

Keith Thompson wrote:

I tried their settings on Windows Mail 2012 and had the same failure
that I have with SM, in that it keeps asking for the password when sending.


So that should be proof enough that your problem is not in SeaMonkey but 
either with your account credentials or their server.


--
Take care,

Jonathan
---
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Re: smtp not taking password

[Ray_Net]

mozilla-lists.mbou...@spamgourmet.com wrote on 15/02/2016 23:25:

Ray_Net wrote:

Paul in Houston, TX wrote on 15/02/2016 06:18:

Keith Thompson wrote:

On 02/14/16 10:30 PM, Paul B. Gallagher wrote:

Keith Thompson wrote:

Yes, I can log into my account at WOW and read the mail there.  I 
can

receive that mail in SM but just cannot send out from my computer.
I can also respond to the newsgroup directly from the computer.  Its
just when I go to send an email, the request for password pops up 
and

will not accept, but just keeps repeating the request. When I check
the password manager, the correct password is there.


Two thoughts:

1) It's been suggested several times in this thread that you confirm
WOW's
username requirements for SMTP. Some ISPs want only the prefix (the
part
before the "@" sign), and some want the entire email address.

Edit | Mail & Newsgroups Account Settings | Outgoing Server (SMTP)
This will be the last item on the list, after your email accounts.

Double-click the server name in the list on the right, or click it
once to
select it and then hit "Edit." At the bottom of the dialog, the last
entry is
"User Name:" -- is it exactly what WOW wants? Correct case, correct
punctuation, correct content (prefix only or prefix@domain)?

2) When you check the password manager, are you verifying the POP
password
(for receiving mail) instead of the SMTP password? There should be 
two

distinct entries; be sure you're looking at the right one. And the
password
might well be different.


I have the saved password app that connects directly into SM. The
password that I am
looking at is labeled smtp so I know that I am looking at the right
one.  The pop one is
under the WOWxxx.com listing.


Are you positive that your settings per the pdf are correct?
http://www.wowway.com/docs/wow/documents-support-internet/pop-imap-settings-north.pdf 







I have created a WOW smtp connection with the informations contained in
the pdf given.
Here is my test: http://home.scarlet.be/~rs268454/WOW-smtp-settings.jpg
Keith, try, or check/modify your SMTP parameters using this JPG 


Ray - Did those settings actually work for you, or did you just fill 
in the dialog to show where each item should go? There seems to be 
conflicting information as to the correct settings, and I not being on 
Wow! (nor even in the right country!) I can can't check.


Mark.


It's just that I filled informations in the zones .. just to show .
But the PDF given and the page frome the WOW website are different .. so 
I am perplex.

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Re: smtp not taking password

[Keith Thompson]

mozilla-lists.mbou...@spamgourmet.com wrote:

Keith Thompson wrote:

Thee Chicago Wolf (MVP) wrote:

On Sun, 14 Feb 2016 10:01:31 -0500, Keith Thompson
 wrote:


My ISP (WOW!) has just changed mailing securities and now I have to
use a
password on the smtp.  I cannot get the entry to take when trying to
send.  I
am using SM 2.39.  I have gone through a number of trials.  Their
requirement
is that I use no connection Security, Port 587, and Password.  I have
set the
smtp to these conditions, but the password will not enter.  I have
cleared the
password file of these and then tried the entry again.  It did not
take, but
the password was now in the password file. For some reason, it
appears that
the password file cannot communicate with the smtp.  What am I
missing here?
The mail sending was working fine until WOW changed their
requirements. Wow,
of course, wants me to change to Windows Mail and IE.  SM security is
exactly
the reason that I avoided MS Products.

Keith Thompson


See if updating to SM 2.41 from here
(https://l10n.mozilla-community.org/~akalla/unofficial/seamonkey/nightly/latest-comm-release-windows32/).


I know many ISPs killed certain negotiation if it was encrypted but it
may or may not be the same in your case. Still, it's worth a shot to
try and report back if it helped.


I updated to 2.41,but it did not help.  Same problem of not accepting
the password.

As an aside, I did install windows mail and had the same problem of not
accepting the password.  I did get a more complete error with it tho.

Unable to send or receive messages for the Wowway (kthomps7) account.
The host 'pop3.mail.wowway.com ' could not be found. Please verify that
you have entered the server name correctly.

Server: 'pop3.mail.wowway.com '
Windows Live Mail Error ID: 0x800CCC0D
Protocol: POP3
Port: 110
Secure(SSL): No
Socket Error: 11004

The server addresses were copy and pasted from WOW setup page.


It looks like you have an extra space at the end of the server address,
which may be preventing a name lookup from working?

Mark.

Checked that and space is not there in the actual.  Apparently, the 
error reporting app inserted that extra space.

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Re: smtp not taking password

[Keith Thompson]

Paul B. Gallagher wrote:

Keith Thompson wrote:


On 02/14/16 11:55 PM, Paul B. Gallagher wrote:


OK, and the username? This question has been asked at least three
times in this thread, and you haven't yet answered it. A
successful login requires both username and password; an error in
either causes a failure.


The user name is correct and the one that I had been using prior to
the change by Wow. It also works when going direct to the Wow
website and logging into my mail on their site.  I use a password
keeper which has not changed for WOW since I don't know when.  Using
that, it copies and pastes both the user name and the password into
the appropriate places. It works for the website, so would expect it
to work on SM


OK, if we've ruled out the username and the password, the only things
left are the server name, the port number, connection security, and
authentication method. We've seen conflicting information about the
server name -- smtp.mail.wowway.com or just mail.wowway.com. Have you
tried both?

yes, I had been using the smtp version until the report of just the mail 
version. Both give the same negative results.  Repeatedly requesting the 
password when trying to send an email. I can receive without a problem.

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Re: smtp not taking password

[Keith Thompson]

Daniel wrote:

On 16/02/2016 3:49 AM, Keith Thompson wrote:

Thee Chicago Wolf (MVP) wrote:

On Sun, 14 Feb 2016 10:01:31 -0500, Keith Thompson
 wrote:


My ISP (WOW!) has just changed mailing securities and now I have to
use a
password on the smtp.  I cannot get the entry to take when trying to
send.  I
am using SM 2.39.  I have gone through a number of trials.  Their
requirement
is that I use no connection Security, Port 587, and Password.  I have
set the
smtp to these conditions, but the password will not enter.  I have
cleared the
password file of these and then tried the entry again.  It did not
take, but
the password was now in the password file. For some reason, it
appears that
the password file cannot communicate with the smtp.  What am I
missing here?
The mail sending was working fine until WOW changed their
requirements. Wow,
of course, wants me to change to Windows Mail and IE.  SM security is
exactly
the reason that I avoided MS Products.

Keith Thompson


See if updating to SM 2.41 from here
(https://l10n.mozilla-community.org/~akalla/unofficial/seamonkey/nightly/latest-comm-release-windows32/).


I know many ISPs killed certain negotiation if it was encrypted but it
may or may not be the same in your case. Still, it's worth a shot to
try and report back if it helped.


I updated to 2.41,but it did not help.  Same problem of not accepting
the password.

As an aside, I did install windows mail and had the same problem of not
accepting the password.  I did get a more complete error with it tho.

Unable to send or receive messages for the Wowway (kthomps7) account.
The host 'pop3.mail.wowway.com ' could not be found. Please verify that
you have entered the server name correctly.

Server: 'pop3.mail.wowway.com '
Windows Live Mail Error ID: 0x800CCC0D
Protocol: POP3
Port: 110
Secure(SSL): No
Socket Error: 11004

The server addresses were copy and pasted from WOW setup page.


Keith, if the other two suggestions don't help, upthread you typed "Wow,
of course, wants me to change to Windows Mail and IE."

Well, now that you *have* installed Windows Mail, ..

Yes, I installed windows mail 2012 and got exactly the same result, when 
trying to send, password window pops up and repeatedly requests password 
but not accepting.

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Re: smtp not taking password

[Daniel]

On 16/02/2016 3:49 AM, Keith Thompson wrote:

Thee Chicago Wolf (MVP) wrote:

On Sun, 14 Feb 2016 10:01:31 -0500, Keith Thompson
 wrote:


My ISP (WOW!) has just changed mailing securities and now I have to
use a
password on the smtp.  I cannot get the entry to take when trying to
send.  I
am using SM 2.39.  I have gone through a number of trials.  Their
requirement
is that I use no connection Security, Port 587, and Password.  I have
set the
smtp to these conditions, but the password will not enter.  I have
cleared the
password file of these and then tried the entry again.  It did not
take, but
the password was now in the password file. For some reason, it
appears that
the password file cannot communicate with the smtp.  What am I
missing here?
The mail sending was working fine until WOW changed their
requirements. Wow,
of course, wants me to change to Windows Mail and IE.  SM security is
exactly
the reason that I avoided MS Products.

Keith Thompson


See if updating to SM 2.41 from here
(https://l10n.mozilla-community.org/~akalla/unofficial/seamonkey/nightly/latest-comm-release-windows32/).

I know many ISPs killed certain negotiation if it was encrypted but it
may or may not be the same in your case. Still, it's worth a shot to
try and report back if it helped.


I updated to 2.41,but it did not help.  Same problem of not accepting
the password.

As an aside, I did install windows mail and had the same problem of not
accepting the password.  I did get a more complete error with it tho.

Unable to send or receive messages for the Wowway (kthomps7) account.
The host 'pop3.mail.wowway.com ' could not be found. Please verify that
you have entered the server name correctly.

Server: 'pop3.mail.wowway.com '
Windows Live Mail Error ID: 0x800CCC0D
Protocol: POP3
Port: 110
Secure(SSL): No
Socket Error: 11004

The server addresses were copy and pasted from WOW setup page.

Keith, if the other two suggestions don't help, upthread you typed "Wow, 
of course, wants me to change to Windows Mail and IE."


Well, now that you *have* installed Windows Mail, ..

--
Daniel

User agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:42.0) Gecko/20100101 
SeaMonkey/2.39 Build identifier: 20151028234211

or
User agent: Mozilla/5.0 (X11; Linux x86_64; rv:41.0) Gecko/20100101 
SeaMonkey/2.38 Build identifier: 20150903203501

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Re: smtp not taking password

[Paul B. Gallagher]

Keith Thompson wrote:


On 02/14/16 11:55 PM, Paul B. Gallagher wrote:


OK, and the username? This question has been asked at least three
times in this thread, and you haven't yet answered it. A
successful login requires both username and password; an error in
either causes a failure.


The user name is correct and the one that I had been using prior to
the change by Wow. It also works when going direct to the Wow
website and logging into my mail on their site.  I use a password
keeper which has not changed for WOW since I don't know when.  Using
that, it copies and pastes both the user name and the password into
the appropriate places. It works for the website, so would expect it
to work on SM


OK, if we've ruled out the username and the password, the only things 
left are the server name, the port number, connection security, and 
authentication method. We've seen conflicting information about the 
server name -- smtp.mail.wowway.com or just mail.wowway.com. Have you 
tried both?


--
War doesn't determine who's right, just who's left.
--
Paul B. Gallagher

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Re: smtp not taking password

[Keith Thompson]

On 02/15/16 3:49 PM, Ray_Net wrote:

Keith Thompson wrote on 15/02/2016 17:43:

..



I reproduced the settings exactly as you have in the screen print.  It sat
there and did nothing but show the progress bar in the lower right as fully
extended.  Did not request password or any other action, but did not send
the email.
As an answer to another contributor, I installed Windows Mail (2012) for
windows 7 and it failed as well.  Kept requesting the password was as far as
it would go.  There was a more complete error message which was:
Unable to send or receive messages for the Wowway (kthomps7) account. The
host 'pop3.mail.wowway.com ' could not be found. Please verify that you have
entered the server name correctly.

Server: 'pop3.mail.wowway.com '
Windows Live Mail Error ID: 0x800CCC0D
Protocol: POP3
Port: 110
Secure(SSL): No
Socket Error: 11004

The server addresses were exact copy and paste from the Wow setup page online


Strange to read "The host 'pop3.mail.wowway.com ' could not be found" because
"ping pop3.mail.wowway.com" and "ping smtp.mail.wowway.com" finds those two
needed hosts.

It looks on this page:  http://www.wowway.com/support/internet - choice "Mail"
then "How do I set up my email client to receive my WOW! email?"  this
information which is different than the above pdf says.
Could someone, more specialist than I, translate the next text in terms for SM
mail (pop3 and smtp parts) to help Keith 


*Please see the instructions below for the email client you wish to set up.*

*Windows Live Mail*
Windows Live Mail can be downloaded from Microsoft for free.

1. After downloading and installing Windows Live Mail, open the program
and select *Add email account* from the left column.
2. Enter your email address and password.
3. Select the *Remember password *option if you do not want to enter
your password each time you check your email.
  * /Note: You may prefer to leave the *Remember password *option
unchecked if you share a computer with several users and you
want to maintain the privacy of your email. /
4. Enter your name in the *Display Name* field. This is the display
name as you would like it to appear in the From field in outgoing
emails.
5. Do not check the *Manually configure server settings for email
accounts* option.
6. Click the *Next *button.
7. Select the *POP3 *option from the*Incoming server* type drop down menu.
8. Enter *pop3.mail.wowway.com* in the *Incoming server* field and
verify the Port field next to the Incoming server field has
defaulted to *110*.
9. *Do not *select the*This server requires a secure connection (SSL)
*option.
10. Select the *Clear text authentication* option from the*Log on using*
drop down menu.
11. Verify the*Login ID *field has defaulted to your username (before
the @wowway.com)
12. Enter *smtp.mail.wowway.com *in the *Outgoing server* field and
verify the *Port *field next to the *Outgoing server* field has
defaulted to *587*.
13. *Do not* select the *This server requires a secure connection (SSL)*
option.
14. Select the *Outgoing server requires authentication* option.
15. Click the *Next *button.
16. Select the *Set this account as the default mail account* option, if
you would like this email account to be your default email account.
17. Click the *Finish *button.

*Outlook Express*

1. Open Outlook Express and, click *Tools*, then *Accounts*.
2. Select the *Mail *tab and click *Add*, then click *Mail*. The Mail
wizard displays.
3. Enter your *Display name* and click *Next*.
4. Enter your *Email Address* and click *Next*.
5. For the*Incoming mail (POP3)* server enter: *pop3.mail.wowway.com*
6. For the *Outgoing mail (SMTP)* server enter:*smtp.mail.wowway.com*
7. Enter your*Account Name* and *Password*. If you do not want to have
to enter your password each time you check your e-mail, select the
*Remember Password* option and then, click *Next*.
8. Click *Finish*
9. With your new account highlighted on the *Internet Accounts *screen,
select Properties from the right column
10. Select the *Servers *tab and place a check in the*My server requires
authentication* box under *Outgoing Mail Server *
11. Click on the *Settings *button. Make sure the *Use same settings as
my incoming mail server* is selected and click *OK*.
12. Click *OK *on the *Mail Properties* screen and then *Close *on
the*Internet Accounts* screen. Your email account is now ready to use.

*Outlook 2003 or Outlook XP *

1. Click *Tools*.
2. Click *Email Accounts*.
3. Select*Add a New Email Account*.
4. Click *Next*.
5. Select*POP3*.
6. Click *Next*.
7. Enter your Username Information and Logon Information.
8. Enter the following for Server Information:
  * *Incoming Mail Server: pop3.mail.wowway.com *
  * *Outgoing Mail Server: smtp.mail.wowway.com*
9. Click*More Settings.*
10. Click the *Outgoing Server *tab.

Re: smtp not taking password

[Keith Thompson]

On 02/14/16 11:55 PM, Paul B. Gallagher wrote:

Keith Thompson wrote:


On 02/14/16 10:30 PM, Paul B. Gallagher wrote:

Keith Thompson wrote:


Yes, I can log into my account at WOW and read the mail there.  I
can receive that mail in SM but just cannot send out from my
computer. I can also respond to the newsgroup directly from the
computer.  Its just when I go to send an email, the request for
password pops up and will not accept, but just keeps repeating
the request.  When I check the password manager, the correct
password is there.


Two thoughts:

1) It's been suggested several times in this thread that you
confirm WOW's username requirements for SMTP. Some ISPs want only
the prefix (the part before the "@" sign), and some want the entire
email address.

Edit | Mail & Newsgroups Account Settings | Outgoing Server (SMTP)
This will be the last item on the list, after your email accounts.

Double-click the server name in the list on the right, or click it
once to select it and then hit "Edit." At the bottom of the
dialog, the last entry is "User Name:" -- is it exactly what WOW
wants? Correct case, correct punctuation, correct content (prefix
only or prefix@domain)?

2) When you check the password manager, are you verifying the POP
password (for receiving mail) instead of the SMTP password? There
should be two distinct entries; be sure you're looking at the right
one. And the password might well be different.


I have the saved password app that connects directly into SM. The
password that I am looking at is labeled smtp so I know that I am
looking at the right one.  The pop one is under the WOWxxx.com
listing.


OK, and the username? This question has been asked at least three times in
this thread, and you haven't yet answered it. A successful login requires both
username and password; an error in either causes a failure.

The user name is correct and the one that I had been using prior to the change 
by Wow.  It also works when going direct to the Wow website and logging into 
my mail on their site.  I use a password keeper which has not changed for WOW 
since I don't know when.  Using that, it copies and pastes both the user name 
and the password into the appropriate places.  It works for the website, so 
would expect it to work on SM



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Re: smtp not taking password

[Paul in Houston, TX]

mozilla-lists.mbou...@spamgourmet.com wrote:

Paul in Houston TX wrote:



Are you positive that your settings per the pdf are correct?
http://www.wowway.com/docs/wow/documents-support-internet/pop-imap-settings-north.pdf


Hmm... That contradicts their web page:
   http://www.wowway.com/support/internet

Username: PDF says "Full Email Address i.e = johnsm...@wowway.com", while their 
web page
says "Verify the Login ID field has defaulted to your username (before the 
@wowway.com)".

SMTP port: PDF says 143 while their web page says 587

I guess that makes 4 combinations to try. Or contact them to clarify what the 
correct
settings should be (and if they insist on only supporting Windows Live Mail, I 
guess
you're back to going along with them on that and then transferring the working 
settings to
SeaMonkey...)

The server addresses also differ between the PDF and web page, but both are 
valid and
resolve to the same server, so it shouldn't matter which you use.

Mark.


I had similar problems with ATT/Yahoo a few years ago.
The ATT techs were not familiar with computers or the internet
beyond browsing to happy eye candy pages.
They were of no help whatsoever.  Sounds like WOW expertise is similar.
The OP may want to ask for a Level 3 tech.

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Re: smtp not taking password

[mozilla-lists . mbourne]

mozilla-lists.mbourne wrote:

Paul in Houston TX wrote:

Keith Thompson wrote:

On 02/14/16 10:30 PM, Paul B. Gallagher wrote:

Keith Thompson wrote:


Yes, I can log into my account at WOW and read the mail there.  I can
receive that mail in SM but just cannot send out from my computer.
I can also respond to the newsgroup directly from the computer.  Its
just when I go to send an email, the request for password pops up and
will not accept, but just keeps repeating the request.  When I check
the password manager, the correct password is there.


Two thoughts:

1) It's been suggested several times in this thread that you confirm
WOW's
username requirements for SMTP. Some ISPs want only the prefix (the
part
before the "@" sign), and some want the entire email address.

Edit | Mail & Newsgroups Account Settings | Outgoing Server (SMTP)
This will be the last item on the list, after your email accounts.

Double-click the server name in the list on the right, or click it
once to
select it and then hit "Edit." At the bottom of the dialog, the last
entry is
"User Name:" -- is it exactly what WOW wants? Correct case, correct
punctuation, correct content (prefix only or prefix@domain)?

2) When you check the password manager, are you verifying the POP
password
(for receiving mail) instead of the SMTP password? There should be two
distinct entries; be sure you're looking at the right one. And the
password
might well be different.


I have the saved password app that connects directly into SM.  The
password that I am
looking at is labeled smtp so I know that I am looking at the right
one.  The pop one is
under the WOWxxx.com listing.


Are you positive that your settings per the pdf are correct?
http://www.wowway.com/docs/wow/documents-support-internet/pop-imap-settings-north.pdf



Hmm... That contradicts their web page:
   http://www.wowway.com/support/internet

Username: PDF says "Full Email Address i.e = johnsm...@wowway.com",
while their web page says "Verify the Login ID field has defaulted to
your username (before the @wowway.com)".

SMTP port: PDF says 143 while their web page says 587


It might help if I could read... The PDF does agree on the SMTP port as 
587; 143 is the IMAP port! That just leaves 2 possibilities to try for 
the username.


Mark.

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Re: smtp not taking password

[mozilla-lists . mbourne]

Ray_Net wrote:

Paul in Houston, TX wrote on 15/02/2016 06:18:

Keith Thompson wrote:

On 02/14/16 10:30 PM, Paul B. Gallagher wrote:

Keith Thompson wrote:


Yes, I can log into my account at WOW and read the mail there.  I can
receive that mail in SM but just cannot send out from my computer.
I can also respond to the newsgroup directly from the computer.  Its
just when I go to send an email, the request for password pops up and
will not accept, but just keeps repeating the request.  When I check
the password manager, the correct password is there.


Two thoughts:

1) It's been suggested several times in this thread that you confirm
WOW's
username requirements for SMTP. Some ISPs want only the prefix (the
part
before the "@" sign), and some want the entire email address.

Edit | Mail & Newsgroups Account Settings | Outgoing Server (SMTP)
This will be the last item on the list, after your email accounts.

Double-click the server name in the list on the right, or click it
once to
select it and then hit "Edit." At the bottom of the dialog, the last
entry is
"User Name:" -- is it exactly what WOW wants? Correct case, correct
punctuation, correct content (prefix only or prefix@domain)?

2) When you check the password manager, are you verifying the POP
password
(for receiving mail) instead of the SMTP password? There should be two
distinct entries; be sure you're looking at the right one. And the
password
might well be different.


I have the saved password app that connects directly into SM. The
password that I am
looking at is labeled smtp so I know that I am looking at the right
one.  The pop one is
under the WOWxxx.com listing.


Are you positive that your settings per the pdf are correct?
http://www.wowway.com/docs/wow/documents-support-internet/pop-imap-settings-north.pdf





I have created a WOW smtp connection with the informations contained in
the pdf given.
Here is my test: http://home.scarlet.be/~rs268454/WOW-smtp-settings.jpg
Keith, try, or check/modify your SMTP parameters using this JPG 


Ray - Did those settings actually work for you, or did you just fill in 
the dialog to show where each item should go? There seems to be 
conflicting information as to the correct settings, and I not being on 
Wow! (nor even in the right country!) I can can't check.


Mark.

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Re: smtp not taking password

[mozilla-lists . mbourne]

Paul in Houston TX wrote:

Keith Thompson wrote:

On 02/14/16 10:30 PM, Paul B. Gallagher wrote:

Keith Thompson wrote:


Yes, I can log into my account at WOW and read the mail there.  I can
receive that mail in SM but just cannot send out from my computer.
I can also respond to the newsgroup directly from the computer.  Its
just when I go to send an email, the request for password pops up and
will not accept, but just keeps repeating the request.  When I check
the password manager, the correct password is there.


Two thoughts:

1) It's been suggested several times in this thread that you confirm
WOW's
username requirements for SMTP. Some ISPs want only the prefix (the part
before the "@" sign), and some want the entire email address.

Edit | Mail & Newsgroups Account Settings | Outgoing Server (SMTP)
This will be the last item on the list, after your email accounts.

Double-click the server name in the list on the right, or click it
once to
select it and then hit "Edit." At the bottom of the dialog, the last
entry is
"User Name:" -- is it exactly what WOW wants? Correct case, correct
punctuation, correct content (prefix only or prefix@domain)?

2) When you check the password manager, are you verifying the POP
password
(for receiving mail) instead of the SMTP password? There should be two
distinct entries; be sure you're looking at the right one. And the
password
might well be different.


I have the saved password app that connects directly into SM.  The
password that I am
looking at is labeled smtp so I know that I am looking at the right
one.  The pop one is
under the WOWxxx.com listing.


Are you positive that your settings per the pdf are correct?
http://www.wowway.com/docs/wow/documents-support-internet/pop-imap-settings-north.pdf


Hmm... That contradicts their web page:
  http://www.wowway.com/support/internet

Username: PDF says "Full Email Address i.e = johnsm...@wowway.com", 
while their web page says "Verify the Login ID field has defaulted to 
your username (before the @wowway.com)".


SMTP port: PDF says 143 while their web page says 587

I guess that makes 4 combinations to try. Or contact them to clarify 
what the correct settings should be (and if they insist on only 
supporting Windows Live Mail, I guess you're back to going along with 
them on that and then transferring the working settings to SeaMonkey...)


The server addresses also differ between the PDF and web page, but both 
are valid and resolve to the same server, so it shouldn't matter which 
you use.


Mark.

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Re: smtp not taking password

[mozilla-lists . mbourne]

Keith Thompson wrote:

Thee Chicago Wolf (MVP) wrote:

On Sun, 14 Feb 2016 10:01:31 -0500, Keith Thompson
 wrote:


My ISP (WOW!) has just changed mailing securities and now I have to
use a
password on the smtp.  I cannot get the entry to take when trying to
send.  I
am using SM 2.39.  I have gone through a number of trials.  Their
requirement
is that I use no connection Security, Port 587, and Password.  I have
set the
smtp to these conditions, but the password will not enter.  I have
cleared the
password file of these and then tried the entry again.  It did not
take, but
the password was now in the password file. For some reason, it
appears that
the password file cannot communicate with the smtp.  What am I
missing here?
The mail sending was working fine until WOW changed their
requirements. Wow,
of course, wants me to change to Windows Mail and IE.  SM security is
exactly
the reason that I avoided MS Products.

Keith Thompson


See if updating to SM 2.41 from here
(https://l10n.mozilla-community.org/~akalla/unofficial/seamonkey/nightly/latest-comm-release-windows32/).

I know many ISPs killed certain negotiation if it was encrypted but it
may or may not be the same in your case. Still, it's worth a shot to
try and report back if it helped.


I updated to 2.41,but it did not help.  Same problem of not accepting
the password.

As an aside, I did install windows mail and had the same problem of not
accepting the password.  I did get a more complete error with it tho.

Unable to send or receive messages for the Wowway (kthomps7) account.
The host 'pop3.mail.wowway.com ' could not be found. Please verify that
you have entered the server name correctly.

Server: 'pop3.mail.wowway.com '
Windows Live Mail Error ID: 0x800CCC0D
Protocol: POP3
Port: 110
Secure(SSL): No
Socket Error: 11004

The server addresses were copy and pasted from WOW setup page.


It looks like you have an extra space at the end of the server address, 
which may be preventing a name lookup from working?


Mark.

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Re: smtp not taking password

[Ray_Net]

Keith Thompson wrote on 15/02/2016 17:43:

..


I reproduced the settings exactly as you have in the screen print.  It 
sat there and did nothing but show the progress bar in the lower right 
as fully extended.  Did not request password or any other action, but 
did not send the email.
As an answer to another contributor, I installed Windows Mail (2012) 
for windows 7 and it failed as well.  Kept requesting the password was 
as far as it would go.  There was a more complete error message which 
was:
Unable to send or receive messages for the Wowway (kthomps7) account. 
The host 'pop3.mail.wowway.com ' could not be found. Please verify 
that you have entered the server name correctly.


Server: 'pop3.mail.wowway.com '
Windows Live Mail Error ID: 0x800CCC0D
Protocol: POP3
Port: 110
Secure(SSL): No
Socket Error: 11004

The server addresses were exact copy and paste from the Wow setup page 
online


Strange to read "The host 'pop3.mail.wowway.com ' could not be found" 
because "ping pop3.mail.wowway.com" and "ping smtp.mail.wowway.com" 
finds those two needed hosts.


It looks on this page:  http://www.wowway.com/support/internet - choice 
"Mail" then "How do I set up my email client to receive my WOW! email?"  
 this information which is different than the above pdf says.
Could someone, more specialist than I, translate the next text in terms 
for SM mail (pop3 and smtp parts) to help Keith 



*Please see the instructions below for the email client you wish to set up.*

*Windows Live Mail*
Windows Live Mail can be downloaded from Microsoft for free.

1. After downloading and installing Windows Live Mail, open the program
   and select *Add email account* from the left column.
2. Enter your email address and password.
3. Select the *Remember password *option if you do not want to enter
   your password each time you check your email.
 * /Note: You may prefer to leave the *Remember password *option
   unchecked if you share a computer with several users and you
   want to maintain the privacy of your email. /
4. Enter your name in the *Display Name* field. This is the display
   name as you would like it to appear in the From field in outgoing
   emails.
5. Do not check the *Manually configure server settings for email
   accounts* option.
6. Click the *Next *button.
7. Select the *POP3 *option from the*Incoming server* type drop down menu.
8. Enter *pop3.mail.wowway.com* in the *Incoming server* field and
   verify the Port field next to the Incoming server field has
   defaulted to *110*.
9. *Do not *select the*This server requires a secure connection (SSL)
   *option.
10. Select the *Clear text authentication* option from the*Log on using*
   drop down menu.
11. Verify the*Login ID *field has defaulted to your username (before
   the @wowway.com)
12. Enter *smtp.mail.wowway.com *in the *Outgoing server* field and
   verify the *Port *field next to the *Outgoing server* field has
   defaulted to *587*.
13. *Do not* select the *This server requires a secure connection (SSL)*
   option.
14. Select the *Outgoing server requires authentication* option.
15. Click the *Next *button.
16. Select the *Set this account as the default mail account* option, if
   you would like this email account to be your default email account.
17. Click the *Finish *button.

*Outlook Express*

1. Open Outlook Express and, click *Tools*, then *Accounts*.
2. Select the *Mail *tab and click *Add*, then click *Mail*. The Mail
   wizard displays.
3. Enter your *Display name* and click *Next*.
4. Enter your *Email Address* and click *Next*.
5. For the*Incoming mail (POP3)* server enter: *pop3.mail.wowway.com*
6. For the *Outgoing mail (SMTP)* server enter:*smtp.mail.wowway.com*
7. Enter your*Account Name* and *Password*. If you do not want to have
   to enter your password each time you check your e-mail, select the
   *Remember Password* option and then, click *Next*.
8. Click *Finish*
9. With your new account highlighted on the *Internet Accounts *screen,
   select Properties from the right column
10. Select the *Servers *tab and place a check in the*My server requires
   authentication* box under *Outgoing Mail Server *
11. Click on the *Settings *button. Make sure the *Use same settings as
   my incoming mail server* is selected and click *OK*.
12. Click *OK *on the *Mail Properties* screen and then *Close *on
   the*Internet Accounts* screen. Your email account is now ready to use.

*Outlook 2003 or Outlook XP *

1. Click *Tools*.
2. Click *Email Accounts*.
3. Select*Add a New Email Account*.
4. Click *Next*.
5. Select*POP3*.
6. Click *Next*.
7. Enter your Username Information and Logon Information.
8. Enter the following for Server Information:
 * *Incoming Mail Server: pop3.mail.wowway.com *
 * *Outgoing Mail Server: smtp.mail.wowway.com*
9. Click*More Settings.*
10. Click the *Outgoing Server *tab.
11. Check the *My outgoing server (SMTP) 

Re: smtp not taking password

[Keith Thompson]

Thee Chicago Wolf (MVP) wrote:

On Sun, 14 Feb 2016 10:01:31 -0500, Keith Thompson
 wrote:


My ISP (WOW!) has just changed mailing securities and now I have to use a
password on the smtp.  I cannot get the entry to take when trying to send.  I
am using SM 2.39.  I have gone through a number of trials.  Their requirement
is that I use no connection Security, Port 587, and Password.  I have set the
smtp to these conditions, but the password will not enter.  I have cleared the
password file of these and then tried the entry again.  It did not take, but
the password was now in the password file. For some reason, it appears that
the password file cannot communicate with the smtp.  What am I missing here?
The mail sending was working fine until WOW changed their requirements. Wow,
of course, wants me to change to Windows Mail and IE.  SM security is exactly
the reason that I avoided MS Products.

Keith Thompson


See if updating to SM 2.41 from here
(https://l10n.mozilla-community.org/~akalla/unofficial/seamonkey/nightly/latest-comm-release-windows32/).
I know many ISPs killed certain negotiation if it was encrypted but it
may or may not be the same in your case. Still, it's worth a shot to
try and report back if it helped.

I updated to 2.41,but it did not help.  Same problem of not accepting 
the password.


As an aside, I did install windows mail and had the same problem of not 
accepting the password.  I did get a more complete error with it tho.


Unable to send or receive messages for the Wowway (kthomps7) account. 
The host 'pop3.mail.wowway.com ' could not be found. Please verify that 
you have entered the server name correctly.


Server: 'pop3.mail.wowway.com '
Windows Live Mail Error ID: 0x800CCC0D
Protocol: POP3
Port: 110
Secure(SSL): No
Socket Error: 11004

The server addresses were copy and pasted from WOW setup page.

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Re: smtp not taking password

[Keith Thompson]

Ray_Net wrote:

Paul in Houston, TX wrote on 15/02/2016 06:18:

Keith Thompson wrote:

On 02/14/16 10:30 PM, Paul B. Gallagher wrote:

Keith Thompson wrote:


Yes, I can log into my account at WOW and read the mail there.  I can
receive that mail in SM but just cannot send out from my computer.
I can also respond to the newsgroup directly from the computer.  Its
just when I go to send an email, the request for password pops up and
will not accept, but just keeps repeating the request.  When I check
the password manager, the correct password is there.


Two thoughts:

1) It's been suggested several times in this thread that you confirm
WOW's
username requirements for SMTP. Some ISPs want only the prefix (the
part
before the "@" sign), and some want the entire email address.

Edit | Mail & Newsgroups Account Settings | Outgoing Server (SMTP)
This will be the last item on the list, after your email accounts.

Double-click the server name in the list on the right, or click it
once to
select it and then hit "Edit." At the bottom of the dialog, the last
entry is
"User Name:" -- is it exactly what WOW wants? Correct case, correct
punctuation, correct content (prefix only or prefix@domain)?

2) When you check the password manager, are you verifying the POP
password
(for receiving mail) instead of the SMTP password? There should be two
distinct entries; be sure you're looking at the right one. And the
password
might well be different.


I have the saved password app that connects directly into SM. The
password that I am
looking at is labeled smtp so I know that I am looking at the right
one.  The pop one is
under the WOWxxx.com listing.


Are you positive that your settings per the pdf are correct?
http://www.wowway.com/docs/wow/documents-support-internet/pop-imap-settings-north.pdf





I have created a WOW smtp connection with the informations contained in
the pdf given.
Here is my test: http://home.scarlet.be/~rs268454/WOW-smtp-settings.jpg
Keith, try, or check/modify your SMTP parameters using this JPG 

I reproduced the settings exactly as you have in the screen print.  It 
sat there and did nothing but show the progress bar in the lower right 
as fully extended.  Did not request password or any other action, but 
did not send the email.
As an answer to another contributor, I installed Windows Mail (2012) for 
windows 7 and it failed as well.  Kept requesting the password was as 
far as it would go.  There was a more complete error message which was:
Unable to send or receive messages for the Wowway (kthomps7) account. 
The host 'pop3.mail.wowway.com ' could not be found. Please verify that 
you have entered the server name correctly.


Server: 'pop3.mail.wowway.com '
Windows Live Mail Error ID: 0x800CCC0D
Protocol: POP3
Port: 110
Secure(SSL): No
Socket Error: 11004

The server addresses were exact copy and paste from the Wow setup page 
online


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Re: smtp not taking password

[Ray_Net]

Paul in Houston, TX wrote on 15/02/2016 06:18:

Keith Thompson wrote:

On 02/14/16 10:30 PM, Paul B. Gallagher wrote:

Keith Thompson wrote:


Yes, I can log into my account at WOW and read the mail there.  I can
receive that mail in SM but just cannot send out from my computer.
I can also respond to the newsgroup directly from the computer.  Its
just when I go to send an email, the request for password pops up and
will not accept, but just keeps repeating the request.  When I check
the password manager, the correct password is there.


Two thoughts:

1) It's been suggested several times in this thread that you confirm 
WOW's
username requirements for SMTP. Some ISPs want only the prefix (the 
part

before the "@" sign), and some want the entire email address.

Edit | Mail & Newsgroups Account Settings | Outgoing Server (SMTP)
This will be the last item on the list, after your email accounts.

Double-click the server name in the list on the right, or click it 
once to
select it and then hit "Edit." At the bottom of the dialog, the last 
entry is

"User Name:" -- is it exactly what WOW wants? Correct case, correct
punctuation, correct content (prefix only or prefix@domain)?

2) When you check the password manager, are you verifying the POP 
password

(for receiving mail) instead of the SMTP password? There should be two
distinct entries; be sure you're looking at the right one. And the 
password

might well be different.

I have the saved password app that connects directly into SM. The 
password that I am
looking at is labeled smtp so I know that I am looking at the right 
one.  The pop one is

under the WOWxxx.com listing.


Are you positive that your settings per the pdf are correct?
http://www.wowway.com/docs/wow/documents-support-internet/pop-imap-settings-north.pdf 





I have created a WOW smtp connection with the informations contained in 
the pdf given.

Here is my test: http://home.scarlet.be/~rs268454/WOW-smtp-settings.jpg
Keith, try, or check/modify your SMTP parameters using this JPG 

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Re: smtp not taking password

[Paul in Houston, TX]

Keith Thompson wrote:

On 02/14/16 10:30 PM, Paul B. Gallagher wrote:

Keith Thompson wrote:


Yes, I can log into my account at WOW and read the mail there.  I can
receive that mail in SM but just cannot send out from my computer.
I can also respond to the newsgroup directly from the computer.  Its
just when I go to send an email, the request for password pops up and
will not accept, but just keeps repeating the request.  When I check
the password manager, the correct password is there.


Two thoughts:

1) It's been suggested several times in this thread that you confirm WOW's
username requirements for SMTP. Some ISPs want only the prefix (the part
before the "@" sign), and some want the entire email address.

Edit | Mail & Newsgroups Account Settings | Outgoing Server (SMTP)
This will be the last item on the list, after your email accounts.

Double-click the server name in the list on the right, or click it once to
select it and then hit "Edit." At the bottom of the dialog, the last entry is
"User Name:" -- is it exactly what WOW wants? Correct case, correct
punctuation, correct content (prefix only or prefix@domain)?

2) When you check the password manager, are you verifying the POP password
(for receiving mail) instead of the SMTP password? There should be two
distinct entries; be sure you're looking at the right one. And the password
might well be different.


I have the saved password app that connects directly into SM.  The password 
that I am
looking at is labeled smtp so I know that I am looking at the right one.  The 
pop one is
under the WOWxxx.com listing.


Are you positive that your settings per the pdf are correct?
http://www.wowway.com/docs/wow/documents-support-internet/pop-imap-settings-north.pdf



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Re: smtp not taking password

[Paul B. Gallagher]

Keith Thompson wrote:


On 02/14/16 10:30 PM, Paul B. Gallagher wrote:

Keith Thompson wrote:


Yes, I can log into my account at WOW and read the mail there.  I
can receive that mail in SM but just cannot send out from my
computer. I can also respond to the newsgroup directly from the
computer.  Its just when I go to send an email, the request for
password pops up and will not accept, but just keeps repeating
the request.  When I check the password manager, the correct
password is there.


Two thoughts:

1) It's been suggested several times in this thread that you
confirm WOW's username requirements for SMTP. Some ISPs want only
the prefix (the part before the "@" sign), and some want the entire
email address.

Edit | Mail & Newsgroups Account Settings | Outgoing Server (SMTP)
This will be the last item on the list, after your email accounts.

Double-click the server name in the list on the right, or click it
once to select it and then hit "Edit." At the bottom of the
dialog, the last entry is "User Name:" -- is it exactly what WOW
wants? Correct case, correct punctuation, correct content (prefix
only or prefix@domain)?

2) When you check the password manager, are you verifying the POP
password (for receiving mail) instead of the SMTP password? There
should be two distinct entries; be sure you're looking at the right
one. And the password might well be different.


I have the saved password app that connects directly into SM. The
password that I am looking at is labeled smtp so I know that I am
looking at the right one.  The pop one is under the WOWxxx.com
listing.


OK, and the username? This question has been asked at least three times 
in this thread, and you haven't yet answered it. A successful login 
requires both username and password; an error in either causes a failure.


--
War doesn't determine who's right, just who's left.
--
Paul B. Gallagher
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Re: smtp not taking password

[Keith Thompson]

On 02/14/16 10:30 PM, Paul B. Gallagher wrote:

Keith Thompson wrote:


Yes, I can log into my account at WOW and read the mail there.  I can
receive that mail in SM but just cannot send out from my computer.
I can also respond to the newsgroup directly from the computer.  Its
just when I go to send an email, the request for password pops up and
will not accept, but just keeps repeating the request.  When I check
the password manager, the correct password is there.


Two thoughts:

1) It's been suggested several times in this thread that you confirm WOW's
username requirements for SMTP. Some ISPs want only the prefix (the part
before the "@" sign), and some want the entire email address.

Edit | Mail & Newsgroups Account Settings | Outgoing Server (SMTP)
This will be the last item on the list, after your email accounts.

Double-click the server name in the list on the right, or click it once to
select it and then hit "Edit." At the bottom of the dialog, the last entry is
"User Name:" -- is it exactly what WOW wants? Correct case, correct
punctuation, correct content (prefix only or prefix@domain)?

2) When you check the password manager, are you verifying the POP password
(for receiving mail) instead of the SMTP password? There should be two
distinct entries; be sure you're looking at the right one. And the password
might well be different.

I have the saved password app that connects directly into SM.  The password 
that I am looking at is labeled smtp so I know that I am looking at the right 
one.  The pop one is under the WOWxxx.com listing.


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Re: smtp not taking password

[Paul B. Gallagher]

Keith Thompson wrote:


Yes, I can log into my account at WOW and read the mail there.  I can
receive that mail in SM but just cannot send out from my computer.
I can also respond to the newsgroup directly from the computer.  Its
just when I go to send an email, the request for password pops up and
will not accept, but just keeps repeating the request.  When I check
the password manager, the correct password is there.


Two thoughts:

1) It's been suggested several times in this thread that you confirm 
WOW's username requirements for SMTP. Some ISPs want only the prefix 
(the part before the "@" sign), and some want the entire email address.


Edit | Mail & Newsgroups Account Settings | Outgoing Server (SMTP)
This will be the last item on the list, after your email accounts.

Double-click the server name in the list on the right, or click it once 
to select it and then hit "Edit." At the bottom of the dialog, the last 
entry is "User Name:" -- is it exactly what WOW wants? Correct case, 
correct punctuation, correct content (prefix only or prefix@domain)?


2) When you check the password manager, are you verifying the POP 
password (for receiving mail) instead of the SMTP password? There should 
be two distinct entries; be sure you're looking at the right one. And 
the password might well be different.


--
War doesn't determine who's right, just who's left.
--
Paul B. Gallagher
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Re: smtp not taking password

[Keith Thompson]

On 02/14/16 6:02 PM, Thee Chicago Wolf (MVP) wrote:

On Sun, 14 Feb 2016 10:01:31 -0500, Keith Thompson
 wrote:


My ISP (WOW!) has just changed mailing securities and now I have to use a
password on the smtp.  I cannot get the entry to take when trying to send.  I
am using SM 2.39.  I have gone through a number of trials.  Their requirement
is that I use no connection Security, Port 587, and Password.  I have set the
smtp to these conditions, but the password will not enter.  I have cleared the
password file of these and then tried the entry again.  It did not take, but
the password was now in the password file. For some reason, it appears that
the password file cannot communicate with the smtp.  What am I missing here?
The mail sending was working fine until WOW changed their requirements. Wow,
of course, wants me to change to Windows Mail and IE.  SM security is exactly
the reason that I avoided MS Products.

Keith Thompson


See if updating to SM 2.41 from here
(https://l10n.mozilla-community.org/~akalla/unofficial/seamonkey/nightly/latest-comm-release-windows32/).
I know many ISPs killed certain negotiation if it was encrypted but it
may or may not be the same in your case. Still, it's worth a shot to
try and report back if it helped.

Installed SM 2.41, but no change.  Another had asked about trying without the 
firewall.  That was done several times with slightly different settings. No 
luck there either.  I had also tried several different ports as my son told me 
that if the port is not correct, it won't get to the password acceptance.  WOW 
says that it has to be 587, but I have tried 25 and something in the 400's 
(been so many different trials, that I don't remember that one)


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Re: smtp not taking password

[Keith Thompson]

On 02/14/16 7:58 PM, Paul in Houston, TX wrote:

Keith Thompson wrote:

My ISP (WOW!) has just changed mailing securities and now I have to use a
password on the
smtp.  I cannot get the entry to take when trying to send.  I am using SM
2.39.  I have
gone through a number of trials.  Their requirement is that I use no
connection Security,
Port 587, and Password.  I have set the smtp to these conditions, but the
password will
not enter.  I have cleared the password file of these and then tried the
entry again.  It
did not take, but the password was now in the password file. For some
reason, it appears
that the password file cannot communicate with the smtp.  What am I missing
here? The mail
sending was working fine until WOW changed their requirements. Wow, of
course, wants me to
change to Windows Mail and IE.  SM security is exactly the reason that I
avoided MS Products.

Keith Thompson


Does WOW webmail work?  Often web and smtp use the same p/w.
Have you tried with firewall and anti-virus turned off?

Yes, I can log into my account at WOW and read the mail there.  I can receive 
that mail in SM but just cannot send out from my computer.  I can also respond 
to the newsgroup directly from the computer.  Its just when I go to send an 
email, the request for password pops up and will not accept, but just keeps 
repeating the request.  When I check the password manager, the correct 
password is there.


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Re: smtp not taking password

[Paul in Houston, TX]

Keith Thompson wrote:

My ISP (WOW!) has just changed mailing securities and now I have to use a 
password on the
smtp.  I cannot get the entry to take when trying to send.  I am using SM 2.39. 
 I have
gone through a number of trials.  Their requirement is that I use no connection 
Security,
Port 587, and Password.  I have set the smtp to these conditions, but the 
password will
not enter.  I have cleared the password file of these and then tried the entry 
again.  It
did not take, but the password was now in the password file. For some reason, 
it appears
that the password file cannot communicate with the smtp.  What am I missing 
here? The mail
sending was working fine until WOW changed their requirements. Wow, of course, 
wants me to
change to Windows Mail and IE.  SM security is exactly the reason that I 
avoided MS Products.

Keith Thompson


Does WOW webmail work?  Often web and smtp use the same p/w.
Have you tried with firewall and anti-virus turned off?

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Re: smtp not taking password

[Keith Thompson]

On 02/14/16 10:50 AM, Rick & Sharon wrote:

Ed Mullen wrote:

Keith Thompson wrote on 2/14/2016 10:01 AM:

My ISP (WOW!) has just changed mailing securities and now I have to use
a password on the smtp.  I cannot get the entry to take when trying to
send.  I am using SM 2.39.  I have gone through a number of trials.
Their requirement is that I use no connection Security, Port 587, and
Password.  I have set the smtp to these conditions, but the password
will not enter.  I have cleared the password file of these and then
tried the entry again.  It did not take, but the password was now in the
password file. For some reason, it appears that the password file cannot
communicate with the smtp.  What am I missing here? The mail sending was
working fine until WOW changed their requirements. Wow, of course, wants
me to change to Windows Mail and IE.  SM security is exactly the reason
that I avoided MS Products.

Keith Thompson


Keith, not sure why this is happening but you might try deleting both
the SMTP and the password and then recreate the SMTP.


Also make sure WOW haven't chgned whether your user login has changed (i.e.
was just your account alias but is now your whole mail address, or vice-versa.)
Previous, there was no login to send, but they changed the security requiring 
port 587 and requiring user id.  With that, I have to use my password.  SMTP 
keeps asking for password, yet it is there in the password manager.  When I 
try to send an email, the request for password keeps coming up and cylcling 
the request, but not accepting.  I have removed all the passwords in the 
password manager, and removed the smtp in the setup as well. I even went 
through a complete remove (did backup my email) and then reinstalled SM. 
Still would not accept password when trying to send.  Yet, I can go to Wow 
website and sign into my account with my password and it is accepted there. 
Wow is no help on SM.  Wants me to go to Windows Mail and IE /


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Re: smtp not taking password

[mozilla-lists . mbourne]

Keith Thompson wrote:

On 02/14/16 10:50 AM, Rick & Sharon wrote:

Ed Mullen wrote:

Keith Thompson wrote on 2/14/2016 10:01 AM:

My ISP (WOW!) has just changed mailing securities and now I have to use
a password on the smtp.  I cannot get the entry to take when trying to
send.  I am using SM 2.39.  I have gone through a number of trials.
Their requirement is that I use no connection Security, Port 587, and
Password.  I have set the smtp to these conditions, but the password
will not enter.  I have cleared the password file of these and then
tried the entry again.  It did not take, but the password was now in
the
password file. For some reason, it appears that the password file
cannot
communicate with the smtp.  What am I missing here? The mail sending
was
working fine until WOW changed their requirements. Wow, of course,
wants
me to change to Windows Mail and IE.  SM security is exactly the reason
that I avoided MS Products.

Keith Thompson


Keith, not sure why this is happening but you might try deleting both
the SMTP and the password and then recreate the SMTP.


Also make sure WOW haven't chgned whether your user login has changed
(i.e.
was just your account alias but is now your whole mail address, or
vice-versa.)

Previous, there was no login to send, but they changed the security
requiring port 587 and requiring user id.  With that, I have to use my
password.  SMTP keeps asking for password, yet it is there in the
password manager.  When I try to send an email, the request for password
keeps coming up and cylcling the request, but not accepting.  I have
removed all the passwords in the password manager, and removed the smtp
in the setup as well. I even went through a complete remove (did backup
my email) and then reinstalled SM. Still would not accept password when
trying to send.  Yet, I can go to Wow website and sign into my account
with my password and it is accepted there. Wow is no help on SM.  Wants
me to go to Windows Mail and IE /


Make certain you're using the correct username for SMTP. Depending on 
the provider, it sometimes has to be the entire email address, and 
sometimes only the part before the '@'. From 
http://www.wowway.com/support/internet it looks like you need just the 
bit before the '@'. If in doubt, try both possibilities. It may not be 
the same as what you use to log in to their website, although it often is.


Although you say they require no connection security, there's a separate 
option for whether the password is encrypted - so perhaps that's not set 
correctly. From the Windows Live Mail instructions at that 
http://www.wowway.com/support/internet it says to select the "clear text 
authentication" option; I think in SeaMonkey that means you'd need to 
select "Password, transmitted insecurely" for the authentication method.


If all else fails and you're on Windows, it might be easiest to humour 
them and set your account up on Windows Mail if that's all they'll 
support (make sure it's not set to delete mail from the server after 
downloading). If it works with Windows Mail, it's time to figure out 
what's different (perhaps confusion over the naming of various options). 
If it doesn't work, you're now having trouble with something they 
support so hopefully they'll help you get it working with Windows Mail 
and then you can transfer the solution to SeaMonkey.


Mark.

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Re: smtp not taking password

[Keith Thompson]

On 02/14/16 10:50 AM, Rick & Sharon wrote:

Ed Mullen wrote:

Keith Thompson wrote on 2/14/2016 10:01 AM:

My ISP (WOW!) has just changed mailing securities and now I have to use
a password on the smtp.  I cannot get the entry to take when trying to
send.  I am using SM 2.39.  I have gone through a number of trials.
Their requirement is that I use no connection Security, Port 587, and
Password.  I have set the smtp to these conditions, but the password
will not enter.  I have cleared the password file of these and then
tried the entry again.  It did not take, but the password was now in the
password file. For some reason, it appears that the password file cannot
communicate with the smtp.  What am I missing here? The mail sending was
working fine until WOW changed their requirements. Wow, of course, wants
me to change to Windows Mail and IE.  SM security is exactly the reason
that I avoided MS Products.

Keith Thompson


Keith, not sure why this is happening but you might try deleting both
the SMTP and the password and then recreate the SMTP.


Also make sure WOW haven't chgned whether your user login has changed (i.e.
was just your account alias but is now your whole mail address, or vice-versa.)
An interesting side on this, is that I can post to the newsletter without a 
problem, but cannot send an email through ISP with their security


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Re: smtp not taking password

[Ed Mullen]

Keith Thompson wrote on 2/14/2016 10:01 AM:

My ISP (WOW!) has just changed mailing securities and now I have to use
a password on the smtp.  I cannot get the entry to take when trying to
send.  I am using SM 2.39.  I have gone through a number of trials.
Their requirement is that I use no connection Security, Port 587, and
Password.  I have set the smtp to these conditions, but the password
will not enter.  I have cleared the password file of these and then
tried the entry again.  It did not take, but the password was now in the
password file. For some reason, it appears that the password file cannot
communicate with the smtp.  What am I missing here? The mail sending was
working fine until WOW changed their requirements. Wow, of course, wants
me to change to Windows Mail and IE.  SM security is exactly the reason
that I avoided MS Products.

Keith Thompson


Keith, not sure why this is happening but you might try deleting both 
the SMTP and the password and then recreate the SMTP.


--
Ed Mullen
http://edmullen.net/
UnHallmark Card: I must admit, you brought Religion into my life. I 
never believed in Hell until I met you.

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Re: smtp not taking password

[Rick & Sharon]

Ed Mullen wrote:

Keith Thompson wrote on 2/14/2016 10:01 AM:

My ISP (WOW!) has just changed mailing securities and now I have to use
a password on the smtp.  I cannot get the entry to take when trying to
send.  I am using SM 2.39.  I have gone through a number of trials.
Their requirement is that I use no connection Security, Port 587, and
Password.  I have set the smtp to these conditions, but the password
will not enter.  I have cleared the password file of these and then
tried the entry again.  It did not take, but the password was now in the
password file. For some reason, it appears that the password file cannot
communicate with the smtp.  What am I missing here? The mail sending was
working fine until WOW changed their requirements. Wow, of course, wants
me to change to Windows Mail and IE.  SM security is exactly the reason
that I avoided MS Products.

Keith Thompson


Keith, not sure why this is happening but you might try deleting both
the SMTP and the password and then recreate the SMTP.

Also make sure WOW haven't chgned whether your user login has changed 
(i.e. was just your account alias but is now your whole mail address, or 
vice-versa.)

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