Re: Apple accessibility reply regarding haptic time on Apple Watch

['Angie Nutt' via VIPhone]

Have just sent an email to Apple; I’m very curious to know why this should be 
happening. I wonder if we will ever know.

All the best
Angie

> On 27 Dec 2023, at 18:23, Sieghard Weitzel  wrote:
> 
> Angie, it would be very helpful if you could send an email to 
> accessibil...@apple.com <mailto:accessibil...@apple.com> and tell them that 
> you also experience this. Which watch do you have?
> You can even mention my name and that this has come on an email group for 
> Voiceover users and that you are confirming the same behaviour.
> Just make sure you also include the watch model you have.
>  
> From: 'Angie Nutt' via VIPhone  
> Sent: Wednesday, December 27, 2023 8:14 AM
> To: viphone@googlegroups.com
> Subject: Re: Apple accessibility reply regarding haptic time on Apple Watch
>  
> Nor for me: I find I have to triple tap for hours and minutes while in sleep 
> focus; I don’t mind that but if it’s not supposed to do that, rather curious.
>  
> All the best
> Angie
> 
> 
> On 25 Dec 2023, at 05:54, Sieghard Weitzel  <mailto:siegh...@live.ca>> wrote:
>  
> Except that according to Apple they can’t reproduce my issue, according to 
> them it should simply be a double and triple tap regardless whether sleep 
> focus is on r not and it is definitely not like that for me.
>  
> From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> 
> mailto:viphone@googlegroups.com>> On Behalf Of 
> Richard Turner
> Sent: Sunday, December 24, 2023 10:31 AM
> To: viphone@googlegroups.com <mailto:viphone@googlegroups.com>
> Subject: Re: Apple accessibility reply regarding haptic time on Apple Watch
>  
> I agree.
> I find it mostly consistent. The sleep focus issue is similar to what happens 
> to voiceover on the phone or wherever if Zoom is also on. A couple gestures 
> have to add an extra gesture to function.
> And I copied that actually from the phone watch app under Clock haptic  time.
>  
> Richard, USA
> “Grandma always told us, “Be careful when you pray for patience. God stores 
> it on the other side of Hell and you will have to go through Hell to get it.”
> -- Cedrick Bridgeforth
>  
> My web site: https://www.turner42.com/ <https://www.turner42.com/>
>  
> 
> 
> 
> 
> 
> 
> On Dec 24, 2023, at 10:18 AM, Sieghard Weitzel  <mailto:siegh...@live.ca>> wrote:
> 
>  
> I assume you copied this from the Apple support article. The problem is that 
> for Voiceover users the experience seems somewhat inconsistent, for some the 
> described double and triple tab seem to work all the time and reliably, 
> others say they can’t get it to work at all and as I explained, for me the 
> double and tirple ta work very consistently during the day, but at night when 
> my sleep focus kicks in I have to use a triple and quadruple tap. Once again, 
> I have tested and confirmed this now over and over for days on end and it 
> probably works for me 99% of the time, but with the excdeption of having to 
> add 1 tap when sleep focus is on.
>  
> From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> 
> mailto:viphone@googlegroups.com>> On Behalf Of 
> Richard Turner
> Sent: Sunday, December 24, 2023 10:08 AM
> To: viphone@googlegroups.com <mailto:viphone@googlegroups.com>
> Subject: Re: Apple accessibility reply regarding haptic time on Apple Watch
>  
>  
> When Apple Watch is in Silent Mode, tap and hold 2 fingers on the watch face 
> to feel a haptic version of the time.
>  
> When VoiceOver is on, double-tap to feel hours and minutes. Triple-tap to 
> feel minutes only. below is the hint in the Watch app on the phone for haptic 
> time, I assume the first part is referring to when voiceover is off.
>  
>  
> Richard, USA
> “Grandma always told us, “Be careful when you pray for patience. God stores 
> it on the other side of Hell and you will have to go through Hell to get it.”
> -- Cedrick Bridgeforth
>  
> My web site: https://www.turner42.com/ <https://www.turner42.com/>
>  
> 
> 
> 
> 
> 
> 
> 
> 
> On Dec 24, 2023, at 9:56 AM, Sieghard Weitzel  <mailto:siegh...@live.ca>> wrote:
> 
>  
> It is of course normal that it won’t work with Voiceover turned off. 
> Apparently there is a gesture for haptic time for non-Voiceover users, but 
> it’s not a 1-finger double or triple tap.
>  
>  
>  
> From:viphone@googlegroups.com <mailto:viphone@googlegroups.com> 
> mailto:viphone@googlegroups.com>>On Behalf Of Tom 
> Rash
> Sent: Sunday, December 24, 2023 5:01 AM
> To: Viphone mailto:viphone@googlegroups.com>>
> Subject: Re: Apple accessibility reply regarding haptic time on Appl

Re: Apple accessibility reply regarding haptic time on Apple Watch

['Angie Nutt' via VIPhone]

I have Watch 8.

All the best
Angie

> On 27 Dec 2023, at 18:23, Sieghard Weitzel  wrote:
> 
> Angie, it would be very helpful if you could send an email to 
> accessibil...@apple.com <mailto:accessibil...@apple.com> and tell them that 
> you also experience this. Which watch do you have?
> You can even mention my name and that this has come on an email group for 
> Voiceover users and that you are confirming the same behaviour.
> Just make sure you also include the watch model you have.
>  
> From: 'Angie Nutt' via VIPhone  
> Sent: Wednesday, December 27, 2023 8:14 AM
> To: viphone@googlegroups.com
> Subject: Re: Apple accessibility reply regarding haptic time on Apple Watch
>  
> Nor for me: I find I have to triple tap for hours and minutes while in sleep 
> focus; I don’t mind that but if it’s not supposed to do that, rather curious.
>  
> All the best
> Angie
> 
> 
> On 25 Dec 2023, at 05:54, Sieghard Weitzel  <mailto:siegh...@live.ca>> wrote:
>  
> Except that according to Apple they can’t reproduce my issue, according to 
> them it should simply be a double and triple tap regardless whether sleep 
> focus is on r not and it is definitely not like that for me.
>  
> From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> 
> mailto:viphone@googlegroups.com>> On Behalf Of 
> Richard Turner
> Sent: Sunday, December 24, 2023 10:31 AM
> To: viphone@googlegroups.com <mailto:viphone@googlegroups.com>
> Subject: Re: Apple accessibility reply regarding haptic time on Apple Watch
>  
> I agree.
> I find it mostly consistent. The sleep focus issue is similar to what happens 
> to voiceover on the phone or wherever if Zoom is also on. A couple gestures 
> have to add an extra gesture to function.
> And I copied that actually from the phone watch app under Clock haptic  time.
>  
> Richard, USA
> “Grandma always told us, “Be careful when you pray for patience. God stores 
> it on the other side of Hell and you will have to go through Hell to get it.”
> -- Cedrick Bridgeforth
>  
> My web site: https://www.turner42.com/ <https://www.turner42.com/>
>  
> 
> 
> 
> 
> 
> 
> On Dec 24, 2023, at 10:18 AM, Sieghard Weitzel  <mailto:siegh...@live.ca>> wrote:
> 
>  
> I assume you copied this from the Apple support article. The problem is that 
> for Voiceover users the experience seems somewhat inconsistent, for some the 
> described double and triple tab seem to work all the time and reliably, 
> others say they can’t get it to work at all and as I explained, for me the 
> double and tirple ta work very consistently during the day, but at night when 
> my sleep focus kicks in I have to use a triple and quadruple tap. Once again, 
> I have tested and confirmed this now over and over for days on end and it 
> probably works for me 99% of the time, but with the excdeption of having to 
> add 1 tap when sleep focus is on.
>  
> From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> 
> mailto:viphone@googlegroups.com>> On Behalf Of 
> Richard Turner
> Sent: Sunday, December 24, 2023 10:08 AM
> To: viphone@googlegroups.com <mailto:viphone@googlegroups.com>
> Subject: Re: Apple accessibility reply regarding haptic time on Apple Watch
>  
>  
> When Apple Watch is in Silent Mode, tap and hold 2 fingers on the watch face 
> to feel a haptic version of the time.
>  
> When VoiceOver is on, double-tap to feel hours and minutes. Triple-tap to 
> feel minutes only. below is the hint in the Watch app on the phone for haptic 
> time, I assume the first part is referring to when voiceover is off.
>  
>  
> Richard, USA
> “Grandma always told us, “Be careful when you pray for patience. God stores 
> it on the other side of Hell and you will have to go through Hell to get it.”
> -- Cedrick Bridgeforth
>  
> My web site: https://www.turner42.com/ <https://www.turner42.com/>
>  
> 
> 
> 
> 
> 
> 
> 
> 
> On Dec 24, 2023, at 9:56 AM, Sieghard Weitzel  <mailto:siegh...@live.ca>> wrote:
> 
>  
> It is of course normal that it won’t work with Voiceover turned off. 
> Apparently there is a gesture for haptic time for non-Voiceover users, but 
> it’s not a 1-finger double or triple tap.
>  
>  
>  
> From:viphone@googlegroups.com <mailto:viphone@googlegroups.com> 
> mailto:viphone@googlegroups.com>>On Behalf Of Tom 
> Rash
> Sent: Sunday, December 24, 2023 5:01 AM
> To: Viphone mailto:viphone@googlegroups.com>>
> Subject: Re: Apple accessibility reply regarding haptic time on Apple Watch
>  
> It does not work consistently for me.  
> I have S E version of the watch.  It seems l

RE: Apple accessibility reply regarding haptic time on Apple Watch

[Sieghard Weitzel]

Angie, it would be very helpful if you could send an email to 
accessibil...@apple.com<mailto:accessibil...@apple.com> and tell them that you 
also experience this. Which watch do you have?
You can even mention my name and that this has come on an email group for 
Voiceover users and that you are confirming the same behaviour.
Just make sure you also include the watch model you have.

From: 'Angie Nutt' via VIPhone 
Sent: Wednesday, December 27, 2023 8:14 AM
To: viphone@googlegroups.com
Subject: Re: Apple accessibility reply regarding haptic time on Apple Watch

Nor for me: I find I have to triple tap for hours and minutes while in sleep 
focus; I don’t mind that but if it’s not supposed to do that, rather curious.

All the best
Angie


On 25 Dec 2023, at 05:54, Sieghard Weitzel 
mailto:siegh...@live.ca>> wrote:

Except that according to Apple they can’t reproduce my issue, according to them 
it should simply be a double and triple tap regardless whether sleep focus is 
on r not and it is definitely not like that for me.

From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
mailto:viphone@googlegroups.com>> On Behalf Of 
Richard Turner
Sent: Sunday, December 24, 2023 10:31 AM
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: Re: Apple accessibility reply regarding haptic time on Apple Watch

I agree.
I find it mostly consistent. The sleep focus issue is similar to what happens 
to voiceover on the phone or wherever if Zoom is also on. A couple gestures 
have to add an extra gesture to function.
And I copied that actually from the phone watch app under Clock haptic  time.

Richard, USA
“Grandma always told us, “Be careful when you pray for patience. God stores it 
on the other side of Hell and you will have to go through Hell to get it.”
-- Cedrick Bridgeforth

My web site: https://www.turner42.com/







On Dec 24, 2023, at 10:18 AM, Sieghard Weitzel 
mailto:siegh...@live.ca>> wrote:

I assume you copied this from the Apple support article. The problem is that 
for Voiceover users the experience seems somewhat inconsistent, for some the 
described double and triple tab seem to work all the time and reliably, others 
say they can’t get it to work at all and as I explained, for me the double and 
tirple ta work very consistently during the day, but at night when my sleep 
focus kicks in I have to use a triple and quadruple tap. Once again, I have 
tested and confirmed this now over and over for days on end and it probably 
works for me 99% of the time, but with the excdeption of having to add 1 tap 
when sleep focus is on.

From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
mailto:viphone@googlegroups.com>> On Behalf Of 
Richard Turner
Sent: Sunday, December 24, 2023 10:08 AM
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: Re: Apple accessibility reply regarding haptic time on Apple Watch


When Apple Watch is in Silent Mode, tap and hold 2 fingers on the watch face to 
feel a haptic version of the time.

When VoiceOver is on, double-tap to feel hours and minutes. Triple-tap to feel 
minutes only. below is the hint in the Watch app on the phone for haptic time, 
I assume the first part is referring to when voiceover is off.


Richard, USA
“Grandma always told us, “Be careful when you pray for patience. God stores it 
on the other side of Hell and you will have to go through Hell to get it.”
-- Cedrick Bridgeforth

My web site: https://www.turner42.com/









On Dec 24, 2023, at 9:56 AM, Sieghard Weitzel 
mailto:siegh...@live.ca>> wrote:

It is of course normal that it won’t work with Voiceover turned off. Apparently 
there is a gesture for haptic time for non-Voiceover users, but it’s not a 
1-finger double or triple tap.



From:viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
mailto:viphone@googlegroups.com>>On Behalf Of Tom Rash
Sent: Sunday, December 24, 2023 5:01 AM
To: Viphone mailto:viphone@googlegroups.com>>
Subject: Re: Apple accessibility reply regarding haptic time on Apple Watch

It does not work consistently for me.
I have S E version of the watch.  It seems like the first time I do a triple 
tap, it doesn’t work.  If I try it again, it usually works.
If voice over is turned off, it does not work.





On Dec 23, 2023, at 11:25 PM, Sieghard Weitzel 
mailto:siegh...@live.ca>> wrote:

A few days ago the discussion about haptic time on the Apple Watch came up 
again and a few people posted they could not get it towrk at all whereas others 
had no issues and yet again others seemed to get mixed results.

On my new Apple Watch Ultra 2 I can use haptic time with very good consistency, 
however, there is one oddity which sounds like it is a bug. First of all, here 
is what Apple Accessibility said in their reply to the email I sent them in 
which I asked for clarification as to which gesture exactly should work and 
what r

Re: Apple accessibility reply regarding haptic time on Apple Watch

['Angie Nutt' via VIPhone]

Nor for me: I find I have to triple tap for hours and minutes while in sleep 
focus; I don’t mind that but if it’s not supposed to do that, rather curious.

All the best
Angie

> On 25 Dec 2023, at 05:54, Sieghard Weitzel  wrote:
> 
> Except that according to Apple they can’t reproduce my issue, according to 
> them it should simply be a double and triple tap regardless whether sleep 
> focus is on r not and it is definitely not like that for me.
>  
> From: viphone@googlegroups.com  On Behalf Of 
> Richard Turner
> Sent: Sunday, December 24, 2023 10:31 AM
> To: viphone@googlegroups.com
> Subject: Re: Apple accessibility reply regarding haptic time on Apple Watch
>  
> I agree.
> I find it mostly consistent. The sleep focus issue is similar to what happens 
> to voiceover on the phone or wherever if Zoom is also on. A couple gestures 
> have to add an extra gesture to function.
> And I copied that actually from the phone watch app under Clock haptic  time.
>  
> Richard, USA
> “Grandma always told us, “Be careful when you pray for patience. God stores 
> it on the other side of Hell and you will have to go through Hell to get it.”
> -- Cedrick Bridgeforth
>  
> My web site: https://www.turner42.com/ <https://www.turner42.com/>
>  
> 
> 
> 
> 
> On Dec 24, 2023, at 10:18 AM, Sieghard Weitzel  wrote:
> 
>  
> I assume you copied this from the Apple support article. The problem is that 
> for Voiceover users the experience seems somewhat inconsistent, for some the 
> described double and triple tab seem to work all the time and reliably, 
> others say they can’t get it to work at all and as I explained, for me the 
> double and tirple ta work very consistently during the day, but at night when 
> my sleep focus kicks in I have to use a triple and quadruple tap. Once again, 
> I have tested and confirmed this now over and over for days on end and it 
> probably works for me 99% of the time, but with the excdeption of having to 
> add 1 tap when sleep focus is on.
>  
> From: viphone@googlegroups.com  On Behalf Of 
> Richard Turner
> Sent: Sunday, December 24, 2023 10:08 AM
> To: viphone@googlegroups.com
> Subject: Re: Apple accessibility reply regarding haptic time on Apple Watch
>  
>  
> When Apple Watch is in Silent Mode, tap and hold 2 fingers on the watch face 
> to feel a haptic version of the time.
>  
> When VoiceOver is on, double-tap to feel hours and minutes. Triple-tap to 
> feel minutes only. below is the hint in the Watch app on the phone for haptic 
> time, I assume the first part is referring to when voiceover is off.
>  
>  
> Richard, USA
> “Grandma always told us, “Be careful when you pray for patience. God stores 
> it on the other side of Hell and you will have to go through Hell to get it.”
> -- Cedrick Bridgeforth
>  
> My web site: https://www.turner42.com/ <https://www.turner42.com/>
>  
> 
> 
> 
> 
> 
> 
> On Dec 24, 2023, at 9:56 AM, Sieghard Weitzel  wrote:
> 
>  
> It is of course normal that it won’t work with Voiceover turned off. 
> Apparently there is a gesture for haptic time for non-Voiceover users, but 
> it’s not a 1-finger double or triple tap.
>  
>  
>  
> From:viphone@googlegroups.com On Behalf Of Tom Rash
> Sent: Sunday, December 24, 2023 5:01 AM
> To: Viphone 
> Subject: Re: Apple accessibility reply regarding haptic time on Apple Watch
>  
> It does not work consistently for me.  
> I have S E version of the watch.  It seems like the first time I do a triple 
> tap, it doesn’t work.  If I try it again, it usually works.  
> If voice over is turned off, it does not work.
> 
> 
> 
> 
> On Dec 23, 2023, at 11:25 PM, Sieghard Weitzel  wrote:
>  
> A few days ago the discussion about haptic time on the Apple Watch came up 
> again and a few people posted they could not get it towrk at all whereas 
> others had no issues and yet again others seemed to get mixed results.
>  
> On my new Apple Watch Ultra 2 I can use haptic time with very good 
> consistency, however, there is one oddity which sounds like it is a bug. 
> First of all, here is what Apple Accessibility said in their reply to the 
> email I sent them in which I asked for clarification as to which gesture 
> exactly should work and what result to expect and whether there were any 
> exceptions:
>  
> Hello Sieghard,
> Expected behavior with Taptic Time while VoiceOver is enabled is to use a 
> one-finger double tap to feel hours and minutes, or a one-finger triple tap 
> for just the minutes. This is with the screen locked.
> If the watch is awake, place your palm over the watch face to put it to sleep 
> or if Wake on Wrist Raise is turned on, turn your wrist downward

RE: Apple accessibility reply regarding haptic time on Apple Watch

[Sieghard Weitzel]

Except that according to Apple they can’t reproduce my issue, according to them 
it should simply be a double and triple tap regardless whether sleep focus is 
on r not and it is definitely not like that for me.

From: viphone@googlegroups.com  On Behalf Of Richard 
Turner
Sent: Sunday, December 24, 2023 10:31 AM
To: viphone@googlegroups.com
Subject: Re: Apple accessibility reply regarding haptic time on Apple Watch

I agree.
I find it mostly consistent. The sleep focus issue is similar to what happens 
to voiceover on the phone or wherever if Zoom is also on. A couple gestures 
have to add an extra gesture to function.
And I copied that actually from the phone watch app under Clock haptic  time.

Richard, USA
“Grandma always told us, “Be careful when you pray for patience. God stores it 
on the other side of Hell and you will have to go through Hell to get it.”
-- Cedrick Bridgeforth

My web site: https://www.turner42.com/





On Dec 24, 2023, at 10:18 AM, Sieghard Weitzel  wrote:

I assume you copied this from the Apple support article. The problem is that 
for Voiceover users the experience seems somewhat inconsistent, for some the 
described double and triple tab seem to work all the time and reliably, others 
say they can’t get it to work at all and as I explained, for me the double and 
tirple ta work very consistently during the day, but at night when my sleep 
focus kicks in I have to use a triple and quadruple tap. Once again, I have 
tested and confirmed this now over and over for days on end and it probably 
works for me 99% of the time, but with the excdeption of having to add 1 tap 
when sleep focus is on.

From: viphone@googlegroups.com  On Behalf Of Richard 
Turner
Sent: Sunday, December 24, 2023 10:08 AM
To: viphone@googlegroups.com
Subject: Re: Apple accessibility reply regarding haptic time on Apple Watch


When Apple Watch is in Silent Mode, tap and hold 2 fingers on the watch face to 
feel a haptic version of the time.

When VoiceOver is on, double-tap to feel hours and minutes. Triple-tap to feel 
minutes only. below is the hint in the Watch app on the phone for haptic time, 
I assume the first part is referring to when voiceover is off.


Richard, USA
“Grandma always told us, “Be careful when you pray for patience. God stores it 
on the other side of Hell and you will have to go through Hell to get it.”
-- Cedrick Bridgeforth

My web site: https://www.turner42.com/







On Dec 24, 2023, at 9:56 AM, Sieghard Weitzel  wrote:

It is of course normal that it won’t work with Voiceover turned off. Apparently 
there is a gesture for haptic time for non-Voiceover users, but it’s not a 
1-finger double or triple tap.



From: viphone@googlegroups.com  On Behalf Of Tom Rash
Sent: Sunday, December 24, 2023 5:01 AM
To: Viphone 
Subject: Re: Apple accessibility reply regarding haptic time on Apple Watch

It does not work consistently for me.
I have S E version of the watch.  It seems like the first time I do a triple 
tap, it doesn’t work.  If I try it again, it usually works.
If voice over is turned off, it does not work.




On Dec 23, 2023, at 11:25 PM, Sieghard Weitzel  wrote:

A few days ago the discussion about haptic time on the Apple Watch came up 
again and a few people posted they could not get it towrk at all whereas others 
had no issues and yet again others seemed to get mixed results.

On my new Apple Watch Ultra 2 I can use haptic time with very good consistency, 
however, there is one oddity which sounds like it is a bug. First of all, here 
is what Apple Accessibility said in their reply to the email I sent them in 
which I asked for clarification as to which gesture exactly should work and 
what result to expect and whether there were any exceptions:

Hello Sieghard,
Expected behavior with Taptic Time while VoiceOver is enabled is to use a 
one-finger double tap to feel hours and minutes, or a one-finger triple tap for 
just the minutes. This is with the screen locked.
If the watch is awake, place your palm over the watch face to put it to sleep 
or if Wake on Wrist Raise is turned on, turn your wrist downwards and then 
perform the one-finger double tap. We tested this with a Sleep Focus enabled 
and managed to get the same results.
If you are receiving different results when trying these above steps, we 
recommend partnering with a member of our AppleCare Accessibility Support team 
to further troubleshoot. If they are unable to resolve the concern through 
troubleshooting, then they can escalate their findings to the appropriate teams 
for further investigation.
You will find the contact information for the team in the following support 
article:https://support.apple.com/HT209585

The reason why they mentioned sleep focus is because for me a 1 finger double 
tap does absolutely nothing when my automatic sleep focus is on. It is set to 
start at 10:30 PM and end at 7 AM and by now I have tested and reproduced this 
at least 10 times. If I double tap the screen at 10:28 PM

Re: Apple accessibility reply regarding haptic time on Apple Watch

[Earle]

I have the latest version of Watch OS, and I have an Apple Watch Ultra. Haptic time is very consistent for me. I would say it works 9 times out of 10. So I really can't complain about that.EarleSent from my iPhoneOn Dec 24, 2023, at 1:32 PM, Richard Turner  wrote:I agree.I find it mostly consistent. The sleep focus issue is similar to what happens to voiceover on the phone or wherever if Zoom is also on. A couple gestures have to add an extra gesture to function.And I copied that actually from the phone watch app under Clock haptic  time.Richard, USA“Grandma always told us, “Be careful when you pray for patience. God stores it on the other side of Hell and you will have to go through Hell to get it.”-- Cedrick Bridgeforth My web site: https://www.turner42.com/ On Dec 24, 2023, at 10:18 AM, Sieghard Weitzel  wrote:







I assume you copied this from the Apple support article. The problem is that for Voiceover users the experience seems somewhat inconsistent, for some the described double and triple tab seem to work all the time and reliably, others say
 they can’t get it to work at all and as I explained, for me the double and tirple ta work very consistently during the day, but at night when my sleep focus kicks in I have to use a triple and quadruple tap. Once again, I have tested and confirmed this now
 over and over for days on end and it probably works for me 99% of the time, but with the excdeption of having to add 1 tap when sleep focus is on.
 


From: viphone@googlegroups.com 
On Behalf Of Richard Turner
Sent: Sunday, December 24, 2023 10:08 AM
To: viphone@googlegroups.com
Subject: Re: Apple accessibility reply regarding haptic time on Apple Watch


 

 


When Apple Watch is in Silent Mode, tap and hold 2 fingers on the watch face to feel a haptic version of the time.


 


When VoiceOver is on, double-tap to feel hours and minutes. Triple-tap to feel minutes only. below is the hint in the Watch app on the phone for haptic time, I assume the first part is referring to when voiceover is off.


 



 


Richard, USA
“Grandma always told us, “Be careful when you pray for patience. God stores it on the other side of Hell and you will have to go through Hell to get it.”
-- Cedrick Bridgeforth
 
My web site: https://www.turner42.com/
 












On Dec 24, 2023, at 9:56 AM, Sieghard Weitzel  wrote:




 
It is of course normal that it won’t work with Voiceover turned off. Apparently there is a gesture for haptic time for non-Voiceover users, but it’s not a 1-finger double or triple tap.
 
 
 


From: viphone@googlegroups.com 
On Behalf Of Tom Rash
Sent: Sunday, December 24, 2023 5:01 AM
To: Viphone 
Subject: Re: Apple accessibility reply regarding haptic time on Apple Watch


 
It does not work consistently for me.  

I have S E version of the watch.  It seems like the first time I do a triple tap, it doesn’t work.  If I try it again, it usually works.  


If voice over is turned off, it does not work.








On Dec 23, 2023, at 11:25 PM, Sieghard Weitzel  wrote:

 


A few days ago the discussion about haptic time on the Apple Watch came up again and a few people posted they could not get it towrk at all whereas others had no issues and yet again others seemed to get mixed results.


 


On my new Apple Watch Ultra 2 I can use haptic time with very good consistency, however, there is one oddity which sounds like it is a bug. First of all, here is what Apple Accessibility said in their reply to the email I sent them in which
 I asked for clarification as to which gesture exactly should work and what result to expect and whether there were any exceptions:


 


Hello Sieghard,
Expected behavior with Taptic Time while VoiceOver is enabled is to use a one-finger double tap to feel hours and minutes, or a one-finger triple tap for just the minutes. This is with the screen locked.
If the watch is awake, place your palm over the watch face to put it to sleep or if Wake on Wrist Raise is turned on, turn your wrist downwards and then perform the one-finger double tap. We tested this with a Sleep Focus enabled and managed to get the same
 results.
If you are receiving different results when trying these above steps, we recommend partnering with a member of our AppleCare Accessibility Support team to further troubleshoot. If they are unable to resolve the concern through troubleshooting, then they can
 escalate their findings to the appropriate teams for further investigation.
You will find the contact information for the team in the following support article:https://support.apple.com/HT209585


 


The reason why they mentioned sleep focus is because for me a 1 finger double tap does absolutely nothing when my automatic sleep focus is on. It is set to start at 10:30 PM and end at 7 AM and by now I have tested and reproduced this at
 least 10 times. If I double tap the screen at 10:28 PM or 7:01 AM all is well and haptic time vibrates the hours and minutes. If I do so at 10:31 PM or a minute o

Re: Apple accessibility reply regarding haptic time on Apple Watch

[Richard Turner]

I agree.I find it mostly consistent. The sleep focus issue is similar to what happens to voiceover on the phone or wherever if Zoom is also on. A couple gestures have to add an extra gesture to function.And I copied that actually from the phone watch app under Clock haptic  time.Richard, USA“Grandma always told us, “Be careful when you pray for patience. God stores it on the other side of Hell and you will have to go through Hell to get it.”-- Cedrick Bridgeforth My web site: https://www.turner42.com/ On Dec 24, 2023, at 10:18 AM, Sieghard Weitzel  wrote:







I assume you copied this from the Apple support article. The problem is that for Voiceover users the experience seems somewhat inconsistent, for some the described double and triple tab seem to work all the time and reliably, others say
 they can’t get it to work at all and as I explained, for me the double and tirple ta work very consistently during the day, but at night when my sleep focus kicks in I have to use a triple and quadruple tap. Once again, I have tested and confirmed this now
 over and over for days on end and it probably works for me 99% of the time, but with the excdeption of having to add 1 tap when sleep focus is on.
 


From: viphone@googlegroups.com 
On Behalf Of Richard Turner
Sent: Sunday, December 24, 2023 10:08 AM
To: viphone@googlegroups.com
Subject: Re: Apple accessibility reply regarding haptic time on Apple Watch


 

 


When Apple Watch is in Silent Mode, tap and hold 2 fingers on the watch face to feel a haptic version of the time.


 


When VoiceOver is on, double-tap to feel hours and minutes. Triple-tap to feel minutes only. below is the hint in the Watch app on the phone for haptic time, I assume the first part is referring to when voiceover is off.


 



 


Richard, USA
“Grandma always told us, “Be careful when you pray for patience. God stores it on the other side of Hell and you will have to go through Hell to get it.”
-- Cedrick Bridgeforth
 
My web site: https://www.turner42.com/
 












On Dec 24, 2023, at 9:56 AM, Sieghard Weitzel  wrote:




 
It is of course normal that it won’t work with Voiceover turned off. Apparently there is a gesture for haptic time for non-Voiceover users, but it’s not a 1-finger double or triple tap.
 
 
 


From: viphone@googlegroups.com 
On Behalf Of Tom Rash
Sent: Sunday, December 24, 2023 5:01 AM
To: Viphone 
Subject: Re: Apple accessibility reply regarding haptic time on Apple Watch


 
It does not work consistently for me.  

I have S E version of the watch.  It seems like the first time I do a triple tap, it doesn’t work.  If I try it again, it usually works.  


If voice over is turned off, it does not work.








On Dec 23, 2023, at 11:25 PM, Sieghard Weitzel  wrote:

 


A few days ago the discussion about haptic time on the Apple Watch came up again and a few people posted they could not get it towrk at all whereas others had no issues and yet again others seemed to get mixed results.


 


On my new Apple Watch Ultra 2 I can use haptic time with very good consistency, however, there is one oddity which sounds like it is a bug. First of all, here is what Apple Accessibility said in their reply to the email I sent them in which
 I asked for clarification as to which gesture exactly should work and what result to expect and whether there were any exceptions:


 


Hello Sieghard,
Expected behavior with Taptic Time while VoiceOver is enabled is to use a one-finger double tap to feel hours and minutes, or a one-finger triple tap for just the minutes. This is with the screen locked.
If the watch is awake, place your palm over the watch face to put it to sleep or if Wake on Wrist Raise is turned on, turn your wrist downwards and then perform the one-finger double tap. We tested this with a Sleep Focus enabled and managed to get the same
 results.
If you are receiving different results when trying these above steps, we recommend partnering with a member of our AppleCare Accessibility Support team to further troubleshoot. If they are unable to resolve the concern through troubleshooting, then they can
 escalate their findings to the appropriate teams for further investigation.
You will find the contact information for the team in the following support article:https://support.apple.com/HT209585


 


The reason why they mentioned sleep focus is because for me a 1 finger double tap does absolutely nothing when my automatic sleep focus is on. It is set to start at 10:30 PM and end at 7 AM and by now I have tested and reproduced this at
 least 10 times. If I double tap the screen at 10:28 PM or 7:01 AM all is well and haptic time vibrates the hours and minutes. If I do so at 10:31 PM or a minute or two before 7 AM the doubl e tap does nothing, but a triple tap with 1 finger gives me hours
 and minutes consistently. In the sam eway a quadruple tap during the time when sleep focus is on gives me just the minutes in haptic time, of course when sleep focus is not on I

RE: Apple accessibility reply regarding haptic time on Apple Watch

[Sieghard Weitzel]

I assume you copied this from the Apple support article. The problem is that 
for Voiceover users the experience seems somewhat inconsistent, for some the 
described double and triple tab seem to work all the time and reliably, others 
say they can’t get it to work at all and as I explained, for me the double and 
tirple ta work very consistently during the day, but at night when my sleep 
focus kicks in I have to use a triple and quadruple tap. Once again, I have 
tested and confirmed this now over and over for days on end and it probably 
works for me 99% of the time, but with the excdeption of having to add 1 tap 
when sleep focus is on.

From: viphone@googlegroups.com  On Behalf Of Richard 
Turner
Sent: Sunday, December 24, 2023 10:08 AM
To: viphone@googlegroups.com
Subject: Re: Apple accessibility reply regarding haptic time on Apple Watch


When Apple Watch is in Silent Mode, tap and hold 2 fingers on the watch face to 
feel a haptic version of the time.

When VoiceOver is on, double-tap to feel hours and minutes. Triple-tap to feel 
minutes only. below is the hint in the Watch app on the phone for haptic time, 
I assume the first part is referring to when voiceover is off.


Richard, USA
“Grandma always told us, “Be careful when you pray for patience. God stores it 
on the other side of Hell and you will have to go through Hell to get it.”
-- Cedrick Bridgeforth

My web site: https://www.turner42.com/





On Dec 24, 2023, at 9:56 AM, Sieghard Weitzel  wrote:

It is of course normal that it won’t work with Voiceover turned off. Apparently 
there is a gesture for haptic time for non-Voiceover users, but it’s not a 
1-finger double or triple tap.



From: viphone@googlegroups.com  On Behalf Of Tom Rash
Sent: Sunday, December 24, 2023 5:01 AM
To: Viphone 
Subject: Re: Apple accessibility reply regarding haptic time on Apple Watch

It does not work consistently for me.
I have S E version of the watch.  It seems like the first time I do a triple 
tap, it doesn’t work.  If I try it again, it usually works.
If voice over is turned off, it does not work.



On Dec 23, 2023, at 11:25 PM, Sieghard Weitzel  wrote:

A few days ago the discussion about haptic time on the Apple Watch came up 
again and a few people posted they could not get it towrk at all whereas others 
had no issues and yet again others seemed to get mixed results.

On my new Apple Watch Ultra 2 I can use haptic time with very good consistency, 
however, there is one oddity which sounds like it is a bug. First of all, here 
is what Apple Accessibility said in their reply to the email I sent them in 
which I asked for clarification as to which gesture exactly should work and 
what result to expect and whether there were any exceptions:

Hello Sieghard,
Expected behavior with Taptic Time while VoiceOver is enabled is to use a 
one-finger double tap to feel hours and minutes, or a one-finger triple tap for 
just the minutes. This is with the screen locked.
If the watch is awake, place your palm over the watch face to put it to sleep 
or if Wake on Wrist Raise is turned on, turn your wrist downwards and then 
perform the one-finger double tap. We tested this with a Sleep Focus enabled 
and managed to get the same results.
If you are receiving different results when trying these above steps, we 
recommend partnering with a member of our AppleCare Accessibility Support team 
to further troubleshoot. If they are unable to resolve the concern through 
troubleshooting, then they can escalate their findings to the appropriate teams 
for further investigation.
You will find the contact information for the team in the following support 
article:https://support.apple.com/HT209585

The reason why they mentioned sleep focus is because for me a 1 finger double 
tap does absolutely nothing when my automatic sleep focus is on. It is set to 
start at 10:30 PM and end at 7 AM and by now I have tested and reproduced this 
at least 10 times. If I double tap the screen at 10:28 PM or 7:01 AM all is 
well and haptic time vibrates the hours and minutes. If I do so at 10:31 PM or 
a minute or two before 7 AM the doubl e tap does nothing, but a triple tap with 
1 finger gives me hours and minutes consistently. In the sam eway a quadruple 
tap during the time when sleep focus is on gives me just the minutes in haptic 
time, of course when sleep focus is not on I already get just minutes after a 
triple tap.

I plan to reach out to the support resources they mention in the arcticle in 
the new year because unless some other setting causes this, it should 
definitely be something they take a closer look at.

I would be very curious to know if others have to use a triple and quadruple 
tap and if so, whether this is also in certain scenarious or whether it is 
always so. Please make sure to also mention the watch model you have since I 
assume this could also have something to do with it.

Best regards,
Sieghard


--
The following information is important for all members

Re: Apple accessibility reply regarding haptic time on Apple Watch

[Richard Turner]

When Apple Watch is in Silent Mode, tap and hold 2 fingers on the watch face to feel a haptic version of the time.When VoiceOver is on, double-tap to feel hours and minutes. Triple-tap to feel minutes only. below is the hint in the Watch app on the phone for haptic time, I assume the first part is referring to when voiceover is off.Richard, USA“Grandma always told us, “Be careful when you pray for patience. God stores it on the other side of Hell and you will have to go through Hell to get it.”-- Cedrick Bridgeforth My web site: https://www.turner42.com/ On Dec 24, 2023, at 9:56 AM, Sieghard Weitzel  wrote:







It is of course normal that it won’t work with Voiceover turned off. Apparently there is a gesture for haptic time for non-Voiceover users, but it’s not a 1-finger double or triple tap.
 
 
 


From: viphone@googlegroups.com 
On Behalf Of Tom Rash
Sent: Sunday, December 24, 2023 5:01 AM
To: Viphone 
Subject: Re: Apple accessibility reply regarding haptic time on Apple Watch


 
It does not work consistently for me.  

I have S E version of the watch.  It seems like the first time I do a triple tap, it doesn’t work.  If I try it again, it usually works.  


If voice over is turned off, it does not work.







On Dec 23, 2023, at 11:25 PM, Sieghard Weitzel  wrote:

 


A few days ago the discussion about haptic time on the Apple Watch came up again and a few people posted they could not get it towrk at all whereas others had no issues and yet again others seemed to get mixed results.


 


On my new Apple Watch Ultra 2 I can use haptic time with very good consistency, however, there is one oddity which sounds like it is a bug. First of all, here is what Apple Accessibility said in their reply to the email I sent them in which
 I asked for clarification as to which gesture exactly should work and what result to expect and whether there were any exceptions:


 


Hello Sieghard,
Expected behavior with Taptic Time while VoiceOver is enabled is to use a one-finger double tap to feel hours and minutes, or a one-finger triple tap for just the minutes. This is with the screen locked.
If the watch is awake, place your palm over the watch face to put it to sleep or if Wake on Wrist Raise is turned on, turn your wrist downwards and then perform the one-finger double tap. We tested this with a Sleep Focus enabled and managed to get the same
 results.
If you are receiving different results when trying these above steps, we recommend partnering with a member of our AppleCare Accessibility Support team to further troubleshoot. If they are unable to resolve the concern through troubleshooting, then they can
 escalate their findings to the appropriate teams for further investigation.
You will find the contact information for the team in the following support article:https://support.apple.com/HT209585


 


The reason why they mentioned sleep focus is because for me a 1 finger double tap does absolutely nothing when my automatic sleep focus is on. It is set to start at 10:30 PM and end at 7 AM and by now I have tested and reproduced this at
 least 10 times. If I double tap the screen at 10:28 PM or 7:01 AM all is well and haptic time vibrates the hours and minutes. If I do so at 10:31 PM or a minute or two before 7 AM the doubl e tap does nothing, but a triple tap with 1 finger gives me hours
 and minutes consistently. In the sam eway a quadruple tap during the time when sleep focus is on gives me just the minutes in haptic time, of course when sleep focus is not on I already get just minutes after a triple tap.


 


I plan to reach out to the support resources they mention in the arcticle in the new year because unless some other setting causes this, it should definitely be something they take a closer look at.


 


I would be very curious to know if others have to use a triple and quadruple tap and if so, whether this is also in certain scenarious or whether it is always so. Please make sure to also mention the watch model you have since I assume
 this could also have something to do with it.


 


Best regards,


Sieghard


 


 

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 Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com
 
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RE: Apple accessibility reply regarding haptic time on Apple Watch

[Sieghard Weitzel]

It is of course normal that it won’t work with Voiceover turned off. Apparently 
there is a gesture for haptic time for non-Voiceover users, but it’s not a 
1-finger double or triple tap.



From: viphone@googlegroups.com  On Behalf Of Tom Rash
Sent: Sunday, December 24, 2023 5:01 AM
To: Viphone 
Subject: Re: Apple accessibility reply regarding haptic time on Apple Watch

It does not work consistently for me.
I have S E version of the watch.  It seems like the first time I do a triple 
tap, it doesn’t work.  If I try it again, it usually works.
If voice over is turned off, it does not work.


On Dec 23, 2023, at 11:25 PM, Sieghard Weitzel  wrote:

A few days ago the discussion about haptic time on the Apple Watch came up 
again and a few people posted they could not get it towrk at all whereas others 
had no issues and yet again others seemed to get mixed results.

On my new Apple Watch Ultra 2 I can use haptic time with very good consistency, 
however, there is one oddity which sounds like it is a bug. First of all, here 
is what Apple Accessibility said in their reply to the email I sent them in 
which I asked for clarification as to which gesture exactly should work and 
what result to expect and whether there were any exceptions:

Hello Sieghard,
Expected behavior with Taptic Time while VoiceOver is enabled is to use a 
one-finger double tap to feel hours and minutes, or a one-finger triple tap for 
just the minutes. This is with the screen locked.
If the watch is awake, place your palm over the watch face to put it to sleep 
or if Wake on Wrist Raise is turned on, turn your wrist downwards and then 
perform the one-finger double tap. We tested this with a Sleep Focus enabled 
and managed to get the same results.
If you are receiving different results when trying these above steps, we 
recommend partnering with a member of our AppleCare Accessibility Support team 
to further troubleshoot. If they are unable to resolve the concern through 
troubleshooting, then they can escalate their findings to the appropriate teams 
for further investigation.
You will find the contact information for the team in the following support 
article:https://support.apple.com/HT209585

The reason why they mentioned sleep focus is because for me a 1 finger double 
tap does absolutely nothing when my automatic sleep focus is on. It is set to 
start at 10:30 PM and end at 7 AM and by now I have tested and reproduced this 
at least 10 times. If I double tap the screen at 10:28 PM or 7:01 AM all is 
well and haptic time vibrates the hours and minutes. If I do so at 10:31 PM or 
a minute or two before 7 AM the doubl e tap does nothing, but a triple tap with 
1 finger gives me hours and minutes consistently. In the sam eway a quadruple 
tap during the time when sleep focus is on gives me just the minutes in haptic 
time, of course when sleep focus is not on I already get just minutes after a 
triple tap.

I plan to reach out to the support resources they mention in the arcticle in 
the new year because unless some other setting causes this, it should 
definitely be something they take a closer look at.

I would be very curious to know if others have to use a triple and quadruple 
tap and if so, whether this is also in certain scenarious or whether it is 
always so. Please make sure to also mention the watch model you have since I 
assume this could also have something to do with it.

Best regards,
Sieghard


--
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Your V iPhone list moderator is Mark Taylor. Mark can be reached at:  
mk...@ucla.edu<mailto:mk...@ucla.edu>. Your list owner is Cara Quinn - you can 
reach Cara at caraqu...@caraquinn.com<mailto:caraqu...@caraquinn.com>

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RE: Apple accessibility reply regarding haptic time on Apple Watch

[Christopher Chaltain]

The three and four taps work pretty reliably for me whether I have sleep mode 
on or not. I have an SE, and I do have sleep when wrist down set to on.

--
Christopher (AKA CJ) =>÷
Chaltain at Outlook, USA

From: viphone@googlegroups.com  On Behalf Of Tom Rash
Sent: Sunday, December 24, 2023 7:01 AM
To: Viphone 
Subject: Re: Apple accessibility reply regarding haptic time on Apple Watch

It does not work consistently for me.
I have S E version of the watch.  It seems like the first time I do a triple 
tap, it doesn’t work.  If I try it again, it usually works.
If voice over is turned off, it does not work.


On Dec 23, 2023, at 11:25 PM, Sieghard Weitzel 
mailto:siegh...@live.ca>> wrote:

A few days ago the discussion about haptic time on the Apple Watch came up 
again and a few people posted they could not get it towrk at all whereas others 
had no issues and yet again others seemed to get mixed results.

On my new Apple Watch Ultra 2 I can use haptic time with very good consistency, 
however, there is one oddity which sounds like it is a bug. First of all, here 
is what Apple Accessibility said in their reply to the email I sent them in 
which I asked for clarification as to which gesture exactly should work and 
what result to expect and whether there were any exceptions:

Hello Sieghard,
Expected behavior with Taptic Time while VoiceOver is enabled is to use a 
one-finger double tap to feel hours and minutes, or a one-finger triple tap for 
just the minutes. This is with the screen locked.
If the watch is awake, place your palm over the watch face to put it to sleep 
or if Wake on Wrist Raise is turned on, turn your wrist downwards and then 
perform the one-finger double tap. We tested this with a Sleep Focus enabled 
and managed to get the same results.
If you are receiving different results when trying these above steps, we 
recommend partnering with a member of our AppleCare Accessibility Support team 
to further troubleshoot. If they are unable to resolve the concern through 
troubleshooting, then they can escalate their findings to the appropriate teams 
for further investigation.
You will find the contact information for the team in the following support 
article:https://support.apple.com/HT209585

The reason why they mentioned sleep focus is because for me a 1 finger double 
tap does absolutely nothing when my automatic sleep focus is on. It is set to 
start at 10:30 PM and end at 7 AM and by now I have tested and reproduced this 
at least 10 times. If I double tap the screen at 10:28 PM or 7:01 AM all is 
well and haptic time vibrates the hours and minutes. If I do so at 10:31 PM or 
a minute or two before 7 AM the doubl e tap does nothing, but a triple tap with 
1 finger gives me hours and minutes consistently. In the sam eway a quadruple 
tap during the time when sleep focus is on gives me just the minutes in haptic 
time, of course when sleep focus is not on I already get just minutes after a 
triple tap.

I plan to reach out to the support resources they mention in the arcticle in 
the new year because unless some other setting causes this, it should 
definitely be something they take a closer look at.

I would be very curious to know if others have to use a triple and quadruple 
tap and if so, whether this is also in certain scenarious or whether it is 
always so. Please make sure to also mention the watch model you have since I 
assume this could also have something to do with it.

Best regards,
Sieghard


--
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Your V iPhone list moderator is Mark Taylor. Mark can be reached at:  
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moderato

Re: Apple accessibility reply regarding haptic time on Apple Watch

[Nicola Sanders]

Hi all,
I have a Series 7 Apple Watch (41 mm). I am still running Watch OS 9, as I 
gathered that there were some bugs with version 10.
I use Taptic Time frequently, and pretty consistently. I also have Sleep Focus 
enabled, but in my case this does not alter the number of taps required: 
regardless of the time, I always do a one-finger double tap for hours and 
minutes, and a one-finger triple tap for just minutes.
If I want the watch to remain silent, I turn speech off using a three-finger 
double tap, the same gesture as on the phone. Haptic Time works fine when 
speech is turned off. My watch is not an SE, by the way, it's the standard 
model. I hope this is helpful.
Best,
Nicky

Sent from my iPhone

> On 24 Dec 2023, at 13:24, M. Taylor  wrote:
> 
> This is wonderful feedback, my friend.  Thank you for posting.
> 
> Mark
> 
> 
> From: viphone@googlegroups.com  On Behalf Of 
> Sieghard Weitzel
> Sent: Saturday, December 23, 2023 11:26 PM
> To: viphone@googlegroups.com
> Subject: Apple accessibility reply regarding haptic time on Apple Watch
> 
> A few days ago the discussion about haptic time on the Apple Watch came up 
> again and a few people posted they could not get it towrk at all whereas 
> others had no issues and yet again others seemed to get mixed results.
> 
> On my new Apple Watch Ultra 2 I can use haptic time with very good 
> consistency, however, there is one oddity which sounds like it is a bug. 
> First of all, here is what Apple Accessibility said in their reply to the 
> email I sent them in which I asked for clarification as to which gesture 
> exactly should work and what result to expect and whether there were any 
> exceptions:
> 
> Hello Sieghard,
> Expected behavior with Taptic Time while VoiceOver is enabled is to use a 
> one-finger double tap to feel hours and minutes, or a one-finger triple tap 
> for just the minutes. This is with the screen locked.
> If the watch is awake, place your palm over the watch face to put it to sleep 
> or if Wake on Wrist Raise is turned on, turn your wrist downwards and then 
> perform the one-finger double tap. We tested this with a Sleep Focus enabled 
> and managed to get the same results.
> If you are receiving different results when trying these above steps, we 
> recommend partnering with a member of our AppleCare Accessibility Support 
> team to further troubleshoot. If they are unable to resolve the concern 
> through troubleshooting, then they can escalate their findings to the 
> appropriate teams for further investigation.
> You will find the contact information for the team in the following support 
> article: https://support.apple.com/HT209585
> 
> The reason why they mentioned sleep focus is because for me a 1 finger double 
> tap does absolutely nothing when my automatic sleep focus is on. It is set to 
> start at 10:30 PM and end at 7 AM and by now I have tested and reproduced 
> this at least 10 times. If I double tap the screen at 10:28 PM or 7:01 AM all 
> is well and haptic time vibrates the hours and minutes. If I do so at 10:31 
> PM or a minute or two before 7 AM the doubl e tap does nothing, but a triple 
> tap with 1 finger gives me hours and minutes consistently. In the sam eway a 
> quadruple tap during the time when sleep focus is on gives me just the 
> minutes in haptic time, of course when sleep focus is not on I already get 
> just minutes after a triple tap.
> 
> I plan to reach out to the support resources they mention in the arcticle in 
> the new year because unless some other setting causes this, it should 
> definitely be something they take a closer look at.
> 
> I would be very curious to know if others have to use a triple and quadruple 
> tap and if so, whether this is also in certain scenarious or whether it is 
> always so. Please make sure to also mention the watch model you have since I 
> assume this could also have something to do with it.
> 
> Best regards,
> Sieghard
> 
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RE: Apple accessibility reply regarding haptic time on Apple Watch

[M. Taylor]

This is wonderful feedback, my friend.  Thank you for posting.

Mark


From: viphone@googlegroups.com  On Behalf Of Sieghard 
Weitzel
Sent: Saturday, December 23, 2023 11:26 PM
To: viphone@googlegroups.com
Subject: Apple accessibility reply regarding haptic time on Apple Watch

A few days ago the discussion about haptic time on the Apple Watch came up 
again and a few people posted they could not get it towrk at all whereas others 
had no issues and yet again others seemed to get mixed results.

On my new Apple Watch Ultra 2 I can use haptic time with very good consistency, 
however, there is one oddity which sounds like it is a bug. First of all, here 
is what Apple Accessibility said in their reply to the email I sent them in 
which I asked for clarification as to which gesture exactly should work and 
what result to expect and whether there were any exceptions:

Hello Sieghard,
Expected behavior with Taptic Time while VoiceOver is enabled is to use a 
one-finger double tap to feel hours and minutes, or a one-finger triple tap for 
just the minutes. This is with the screen locked.
If the watch is awake, place your palm over the watch face to put it to sleep 
or if Wake on Wrist Raise is turned on, turn your wrist downwards and then 
perform the one-finger double tap. We tested this with a Sleep Focus enabled 
and managed to get the same results.
If you are receiving different results when trying these above steps, we 
recommend partnering with a member of our AppleCare Accessibility Support team 
to further troubleshoot. If they are unable to resolve the concern through 
troubleshooting, then they can escalate their findings to the appropriate teams 
for further investigation.
You will find the contact information for the team in the following support 
article: https://support.apple.com/HT209585

The reason why they mentioned sleep focus is because for me a 1 finger double 
tap does absolutely nothing when my automatic sleep focus is on. It is set to 
start at 10:30 PM and end at 7 AM and by now I have tested and reproduced this 
at least 10 times. If I double tap the screen at 10:28 PM or 7:01 AM all is 
well and haptic time vibrates the hours and minutes. If I do so at 10:31 PM or 
a minute or two before 7 AM the doubl e tap does nothing, but a triple tap with 
1 finger gives me hours and minutes consistently. In the sam eway a quadruple 
tap during the time when sleep focus is on gives me just the minutes in haptic 
time, of course when sleep focus is not on I already get just minutes after a 
triple tap.

I plan to reach out to the support resources they mention in the arcticle in 
the new year because unless some other setting causes this, it should 
definitely be something they take a closer look at.

I would be very curious to know if others have to use a triple and quadruple 
tap and if so, whether this is also in certain scenarious or whether it is 
always so. Please make sure to also mention the watch model you have since I 
assume this could also have something to do with it.

Best regards,
Sieghard

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Re: Apple accessibility reply regarding haptic time on Apple Watch

[Tom Rash]

It does not work consistently for me.  
I have S E version of the watch.  It seems like the first time I do a triple 
tap, it doesn’t work.  If I try it again, it usually works.  
If voice over is turned off, it does not work.

> On Dec 23, 2023, at 11:25 PM, Sieghard Weitzel  wrote:
> 
> A few days ago the discussion about haptic time on the Apple Watch came up 
> again and a few people posted they could not get it towrk at all whereas 
> others had no issues and yet again others seemed to get mixed results.
>  
> On my new Apple Watch Ultra 2 I can use haptic time with very good 
> consistency, however, there is one oddity which sounds like it is a bug. 
> First of all, here is what Apple Accessibility said in their reply to the 
> email I sent them in which I asked for clarification as to which gesture 
> exactly should work and what result to expect and whether there were any 
> exceptions:
>  
> Hello Sieghard,
> Expected behavior with Taptic Time while VoiceOver is enabled is to use a 
> one-finger double tap to feel hours and minutes, or a one-finger triple tap 
> for just the minutes. This is with the screen locked.
> If the watch is awake, place your palm over the watch face to put it to sleep 
> or if Wake on Wrist Raise is turned on, turn your wrist downwards and then 
> perform the one-finger double tap. We tested this with a Sleep Focus enabled 
> and managed to get the same results.
> If you are receiving different results when trying these above steps, we 
> recommend partnering with a member of our AppleCare Accessibility Support 
> team to further troubleshoot. If they are unable to resolve the concern 
> through troubleshooting, then they can escalate their findings to the 
> appropriate teams for further investigation.
> You will find the contact information for the team in the following support 
> article:https://support.apple.com/HT209585
>  
> The reason why they mentioned sleep focus is because for me a 1 finger double 
> tap does absolutely nothing when my automatic sleep focus is on. It is set to 
> start at 10:30 PM and end at 7 AM and by now I have tested and reproduced 
> this at least 10 times. If I double tap the screen at 10:28 PM or 7:01 AM all 
> is well and haptic time vibrates the hours and minutes. If I do so at 10:31 
> PM or a minute or two before 7 AM the doubl e tap does nothing, but a triple 
> tap with 1 finger gives me hours and minutes consistently. In the sam eway a 
> quadruple tap during the time when sleep focus is on gives me just the 
> minutes in haptic time, of course when sleep focus is not on I already get 
> just minutes after a triple tap.
>  
> I plan to reach out to the support resources they mention in the arcticle in 
> the new year because unless some other setting causes this, it should 
> definitely be something they take a closer look at.
>  
> I would be very curious to know if others have to use a triple and quadruple 
> tap and if so, whether this is also in certain scenarious or whether it is 
> always so. Please make sure to also mention the watch model you have since I 
> assume this could also have something to do with it.
>  
> Best regards,
> Sieghard
>  
> 
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Re: Apple accessibility

[Feliciano Godoy]

I’m sure she notated it. Like everything else, sometimes some people have bad 
days. Whenever I report accessibility issues to Apple, I always email them. I 
have found it to be very successful and convenient.
You can also try that if you have doubts, here is their email:
accessibil...@apple.com


Feliciano
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> On Sep 14, 2022, at 2:48 PM, Maria Campbell  wrote:
> 
> I made a call to Apple Accessibility today, and the agent didn't seem to be 
> too interested in what I had to say, which has not been my previous 
> experience.  I told her about the new tone being hard to hear, and about the 
> hang up side button not working.  She told me to go to Apple Accessibility 
> feedback and fill out a problem form.  I didn't find an appropriate area to 
> state my issues.  She said she made a notation, but I'm not so sure she did.  
> This is my first bad experience with Apple Accessibility.
> 
> 
> -- 
> Maria Campbell
> lucky1i...@gmail.com
> 
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Re: Apple accessibility website

[Jennie Facer]

Hi. I believe is you go to www.apple.com/accessibility
You will find what you are looking for. 

Jenn and Kumi

> On Apr 16, 2022, at 4:58 PM, Paula Jordan  wrote:
> 
> 
> Hi All. Could someone please send the web address for the apple accessibility 
> website. I can’t remember it. Thanks.
> God bless!
> Paula and the pups
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Re: Apple accessibility website

[Lyne]

hello,

Web site or e-mail?
Here is e-mail accessibil...@apple.com

Lyne

> Le 16 avr. 2022 à 18:58, Paula Jordan  a écrit :
> 
> 
> Hi All. Could someone please send the web address for the apple accessibility 
> website. I can’t remember it. Thanks.
> God bless!
> Paula and the pups
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Re: Apple accessibility and third-party apps

[Wayne Merritt]

Hi. I've left reviews in the App Store before, giving the app a 3 star
rating which usually brings down their over all average. I've had good
success with this, since most app developers and companies are about
their app store ratings. Several developers have gotten back to me
saying that they would look at this, or giving suggestions for things
I could try. However, if the accessibility person for that app does
not care, then that's another issue. Are there alternatives in other
apps for doing what you want?

Jmt,
Wayne

On 6/2/21, Andy Baracco  wrote:
> Sounds like she was a low level support person reading from a script.  What
>
> would your modem settings have to do with the accessibility of an app.  i
> assume that you are referring to the iPhone app, and not the web site.
>
> Andy
>
> - Original Message -
> From: "Mary Otten" 
> To: "via VIPhone" 
> Sent: Wednesday, June 02, 2021 10:58 AM
> Subject: Apple accessibility and third-party apps
>
>
> I wonder if anyone has any experience calling Accessibility at Apple
> regarding voiceover with a third-party app. I wouldn’t suppose they would be
>
> much help, but I’m just wondering. I mentioned before that I was having
> problems with the MLB app, not being able to go back in the calendar to a
> previous month. I just talked to MLB‘s Accessibility person, and the
> conversation was ridiculous. She wanted me to uninstall the app, reset my
> modem, do all kinds of garbage that’s totally not related to the fact that
> the app is not fully accessible. So either I’m missing something, and maybe
>
> that’s where the Apple accessibility people can point out some thing that
> I’m
> not doing right, or there’s just no way to do it. But her advice was absurd.
>
> I mean unlabeled buttons are not a problem that’s going to be solved with
> all the garbage that she had me doing. So I didn’t do it.
>
>
> Sent from my iPhone
>
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Re: Apple accessibility and third-party apps

[Andy Baracco]

Sounds like she was a low level support person reading from a script.  What 
would your modem settings have to do with the accessibility of an app.  i 
assume that you are referring to the iPhone app, and not the web site.


Andy

- Original Message - 
From: "Mary Otten" 

To: "via VIPhone" 
Sent: Wednesday, June 02, 2021 10:58 AM
Subject: Apple accessibility and third-party apps


I wonder if anyone has any experience calling Accessibility at Apple 
regarding voiceover with a third-party app. I wouldn’t suppose they would be 
much help, but I’m just wondering. I mentioned before that I was having 
problems with the MLB app, not being able to go back in the calendar to a 
previous month. I just talked to MLB‘s Accessibility person, and the 
conversation was ridiculous. She wanted me to uninstall the app, reset my 
modem, do all kinds of garbage that’s totally not related to the fact that 
the app is not fully accessible. So either I’m missing something, and maybe 
that’s where the Apple accessibility people can point out some thing that I’m 
not doing right, or there’s just no way to do it. But her advice was absurd. 
I mean unlabeled buttons are not a problem that’s going to be solved with 
all the garbage that she had me doing. So I didn’t do it.



Sent from my iPhone

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RE: Apple accessibility and third-party apps

[Richard Turner]

I would say most times they try to help.
They may be at least willing to do a screen share so they can see what is 
happening and let you know if they think it is an MLB app issue, or an Apple 
issue.
I only have MLB audio and have not tried to get into archived games.



Richard
"The highest reward for a person's toil is not what they get for it, but what 
they become by it."
- John Ruskin, 1819-1900

Web site: www.turner42.com



-Original Message-
From: viphone@googlegroups.com  On Behalf Of Mary 
Otten
Sent: Wednesday, June 2, 2021 10:59 AM
To: via VIPhone 
Subject: Apple accessibility and third-party apps

I wonder if anyone has any experience calling Accessibility at Apple regarding 
voiceover with a third-party app. I wouldn't suppose they would be much help, 
but I'm just wondering. I mentioned before that I was having problems with the 
MLB app, not being able to go back in the calendar to a previous month. I just 
talked to MLB's Accessibility person, and the conversation was ridiculous. She 
wanted me to uninstall the app, reset my modem, do all kinds of garbage that's 
totally not related to the fact that the app is not fully accessible. So either 
I'm missing something, and maybe that's where the Apple accessibility people 
can point out some thing that I'm not doing right, or there's just no way to do 
it. But her advice was absurd. I mean unlabeled buttons are not a problem 
that's going to be solved with all the garbage that she had me doing. So I 
didn't do it.


Sent from my iPhone

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Re: Apple accessibility and third-party apps

[Anthony Vece]

Mary; I’ve called Apple about third-party apps. It really depends on the 
representative who you get. Some will work and some won’t. However, you have 
nothing to lose. Try it. Stay safe 
Anthony

Sent from my Verizon iPhone 12 Pro!!!

> On Jun 2, 2021, at 1:58 PM, Mary Otten  wrote:
> 
> I wonder if anyone has any experience calling Accessibility at Apple 
> regarding voiceover with a third-party app. I wouldn’t suppose they would be 
> much help, but I’m just wondering. I mentioned before that I was having 
> problems with the MLB app, not being able to go back in the calendar to a 
> previous month. I just talked to MLB‘s Accessibility person, and the 
> conversation was ridiculous. She wanted me to uninstall the app, reset my 
> modem, do all kinds of garbage that’s totally not related to the fact that 
> the app is not fully accessible. So either I’m missing something, and maybe 
> that’s where the Apple accessibility people can point out some thing that I’m 
> not doing right, or there’s just no way to do it. But her advice was absurd. 
> I mean unlabeled buttons are not a problem that’s going to be solved with all 
> the garbage that she had me doing. So I didn’t do it.
> 
> 
> Sent from my iPhone
> 
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Re: Apple accessibility doesn’t answer questions

[Wayne Merritt]

Like others, I think that was Apple's standard reply. I have gotten
that reply each time I emailed them. A few times, I got a more
personal response back later if more information was requested or to
acknowledge an issue I was having. Like others have said, I've had
better success by calling them about specific issues.

Wayne Merritt

On 9/30/20, Carolyn <4carol...@windstream.net> wrote:
> They just have a standard, auto-reply, kind of like my sister had, when she
> worked for Dell. If she wasn't there to reply to an email, she could put her
> email on auto-reply. I don't think Apple's says auto-reply, but it is the
> standard message.
>
> However, when I call them, most of the time, I get good response and help,
> when possible.
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
> Of Alexandra
> Sent: Wednesday, September 30, 2020 9:42 AM
> To: viphone@googlegroups.com
> Subject: AW: Apple accessibility doesn’t answer questions
>
> This is Apple's typical standardized answer to everything you send to the
> accessibility email address. But sometimes, they really seem to forward
> feedback and bugs will be fixed. I guess they will get a whole bunch of
> messages from all over the world and can't deal with every email in detail.
> Besides, they aren't making decisions by themselves.
>
> -Ursprüngliche Nachricht-
> Von: viphone@googlegroups.com [mailto:viphone@googlegroups.com] Im Auftrag
> von Simon A Fogarty
> Gesendet: Samstag, 26. September 2020 00:53
> An: viphone@googlegroups.com
> Betreff: RE: Apple accessibility doesn’t answer questions
>
> Interesting
>
> A question becoming feedback,
>
> I'm not sure how that really works.
> Other than a we have no idea and therefore will pass it back to someone else
> that has no idea.
>
> -Original Message-
> From: viphone@googlegroups.com  On Behalf Of Mary
> Otten
> Sent: Saturday, 26 September 2020 7:30 am
> To: VIPhone via 
> Subject: Apple accessibility doesn’t answer questions
>
> I sent a question to Apple accessibility a couple of days ago, inquiring
> whether they knew if any of the workouts to be featured in the new Apple
> fitness service will be audio described. I got a form letter that said thank
> you for your feedback. We have passed it on to the appropriate department.
> that tells me they didn’t even read it. I didn’t have feedback. I had a
> question, a specific one. So at the very least, the reply should’ve said
> something about I don’t know, but we will check into it and get back to you.
> But passing it along to the appropriate department? That tells me exactly
> nothing except that they’ve actually didn’t read my question. I wonder how
> common this is for them.
>
>
> Sent from my iPhone
>
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RE: Apple accessibility doesn’t answer questions

[Carolyn]

They just have a standard, auto-reply, kind of like my sister had, when she 
worked for Dell. If she wasn't there to reply to an email, she could put her 
email on auto-reply. I don't think Apple's says auto-reply, but it is the 
standard message. 

However, when I call them, most of the time, I get good response and help, when 
possible. 

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Alexandra
Sent: Wednesday, September 30, 2020 9:42 AM
To: viphone@googlegroups.com
Subject: AW: Apple accessibility doesn’t answer questions

This is Apple's typical standardized answer to everything you send to the 
accessibility email address. But sometimes, they really seem to forward 
feedback and bugs will be fixed. I guess they will get a whole bunch of 
messages from all over the world and can't deal with every email in detail. 
Besides, they aren't making decisions by themselves.

-Ursprüngliche Nachricht-
Von: viphone@googlegroups.com [mailto:viphone@googlegroups.com] Im Auftrag von 
Simon A Fogarty
Gesendet: Samstag, 26. September 2020 00:53
An: viphone@googlegroups.com
Betreff: RE: Apple accessibility doesn’t answer questions

Interesting 

A question becoming feedback,

I'm not sure how that really works.
Other than a we have no idea and therefore will pass it back to someone else 
that has no idea.

-Original Message-
From: viphone@googlegroups.com  On Behalf Of Mary 
Otten
Sent: Saturday, 26 September 2020 7:30 am
To: VIPhone via 
Subject: Apple accessibility doesn’t answer questions

I sent a question to Apple accessibility a couple of days ago, inquiring 
whether they knew if any of the workouts to be featured in the new Apple 
fitness service will be audio described. I got a form letter that said thank 
you for your feedback. We have passed it on to the appropriate department. that 
tells me they didn’t even read it. I didn’t have feedback. I had a question, a 
specific one. So at the very least, the reply should’ve said something about I 
don’t know, but we will check into it and get back to you. But passing it along 
to the appropriate department? That tells me exactly nothing except that 
they’ve actually didn’t read my question. I wonder how common this is for them.


Sent from my iPhone

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RE: Apple accessibility doesn’t answer questions

[Carolyn]

Definitely, I always call. 

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Afik Souffir
Sent: Friday, September 25, 2020 5:28 PM
To: viphone@googlegroups.com
Subject: Re: Apple accessibility doesn’t answer questions


Auto reply, and its happend often.
I suggest calling to them.


Sent from my Iphone

> On 25 Sep 2020, at 22:30, Mary Otten  wrote:
> 
> I sent a question to Apple accessibility a couple of days ago, inquiring 
> whether they knew if any of the workouts to be featured in the new Apple 
> fitness service will be audio described. I got a form letter that said thank 
> you for your feedback. We have passed it on to the appropriate department. 
> that tells me they didn’t even read it. I didn’t have feedback. I had a 
> question, a specific one. So at the very least, the reply should’ve said 
> something about I don’t know, but we will check into it and get back to you. 
> But passing it along to the appropriate department? That tells me exactly 
> nothing except that they’ve actually didn’t read my question. I wonder how 
> common this is for them.
> 
> 
> Sent from my iPhone
> 
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RE: Apple accessibility doesn’t answer questions

[Carolyn]

I think that is their standard auto reply to any inquiry. 

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Mary Otten
Sent: Friday, September 25, 2020 3:30 PM
To: VIPhone via 
Subject: Apple accessibility doesn’t answer questions

I sent a question to Apple accessibility a couple of days ago, inquiring 
whether they knew if any of the workouts to be featured in the new Apple 
fitness service will be audio described. I got a form letter that said thank 
you for your feedback. We have passed it on to the appropriate department. that 
tells me they didn’t even read it. I didn’t have feedback. I had a question, a 
specific one. So at the very least, the reply should’ve said something about I 
don’t know, but we will check into it and get back to you. But passing it along 
to the appropriate department? That tells me exactly nothing except that 
they’ve actually didn’t read my question. I wonder how common this is for them.


Sent from my iPhone

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Re: Apple accessibility doesn’t answer questions

[Feliciano Godoy]

Hi,
Given that the service is not available yet, they may not want to release 
details. Also, sometimes it takes them about a week to get back to you. I'm 
sure they're getting higher traffic than usual considering that they just 
released major updates.

Feliciano
For tech tips and updates: 
LIKE www.facebook.com/theblindman12v
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those who are crazy enough to think they can change the world are the ones who 
do. -Steve Jobs 

> On Sep 25, 2020, at 12:30 PM, Mary Otten  wrote:
> 
> I sent a question to Apple accessibility a couple of days ago, inquiring 
> whether they knew if any of the workouts to be featured in the new Apple 
> fitness service will be audio described. I got a form letter that said thank 
> you for your feedback. We have passed it on to the appropriate department. 
> that tells me they didn’t even read it. I didn’t have feedback. I had a 
> question, a specific one. So at the very least, the reply should’ve said 
> something about I don’t know, but we will check into it and get back to you. 
> But passing it along to the appropriate department? That tells me exactly 
> nothing except that they’ve actually didn’t read my question. I wonder how 
> common this is for them.
> 
> 
> Sent from my iPhone
> 
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RE: Apple accessibility doesn’t answer questions

[Simon A Fogarty]

Interesting 

A question becoming feedback,

I'm not sure how that really works.
Other than a we have no idea and therefore will pass it back to someone else 
that has no idea.

-Original Message-
From: viphone@googlegroups.com  On Behalf Of Mary 
Otten
Sent: Saturday, 26 September 2020 7:30 am
To: VIPhone via 
Subject: Apple accessibility doesn’t answer questions

I sent a question to Apple accessibility a couple of days ago, inquiring 
whether they knew if any of the workouts to be featured in the new Apple 
fitness service will be audio described. I got a form letter that said thank 
you for your feedback. We have passed it on to the appropriate department. that 
tells me they didn’t even read it. I didn’t have feedback. I had a question, a 
specific one. So at the very least, the reply should’ve said something about I 
don’t know, but we will check into it and get back to you. But passing it along 
to the appropriate department? That tells me exactly nothing except that 
they’ve actually didn’t read my question. I wonder how common this is for them.


Sent from my iPhone

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Re: Apple accessibility doesn’t answer questions

[Afik Souffir]

Auto reply, and its happend often.
I suggest calling to them.


Sent from my Iphone

> On 25 Sep 2020, at 22:30, Mary Otten  wrote:
> 
> I sent a question to Apple accessibility a couple of days ago, inquiring 
> whether they knew if any of the workouts to be featured in the new Apple 
> fitness service will be audio described. I got a form letter that said thank 
> you for your feedback. We have passed it on to the appropriate department. 
> that tells me they didn’t even read it. I didn’t have feedback. I had a 
> question, a specific one. So at the very least, the reply should’ve said 
> something about I don’t know, but we will check into it and get back to you. 
> But passing it along to the appropriate department? That tells me exactly 
> nothing except that they’ve actually didn’t read my question. I wonder how 
> common this is for them.
> 
> 
> Sent from my iPhone
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Re: Apple Accessibility

[Holly]

Josh:

I never got a response either, but I know it was sent.

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Re: Apple Accessibility

[Joshua Hendrickson]

I did send a message, but I haven't gotten any reply back yet.  I hope
someone got it.

On 1/3/20, Holly  wrote:
> Marie:
>
> I also sent an email to them about voice over   talking over Siri.  You got
> their standard reply.
>
> Hope more people will email about the problem.  The squeaky wheel gets the
> grease.
>
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Re: Apple Accessibility

[Holly]

Marie:

I also sent an email to them about voice over   talking over Siri.  You got 
their standard reply.

Hope more people will email about the problem.  The squeaky wheel gets the 
grease.

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Re: Apple Accessibility

[Marie]

The address is:
accessibil...@apple.com

Marie


-Original Message- 
From: Joshua Hendrickson

Sent: Friday, January 3, 2020 5:21 AM
To: viphone@googlegroups.com
Subject: Re: Apple Accessibility

What is the email address for apple accessibility?  I will also send
off an email.  If this issue were resolved, then I'd mostly likely
upgrade my phone to 13.3.  The issue with voiceover not coming through
my Bose speaker is annoying, but not as bad as having Siri and Voice
Over conflict with each other.

On 1/3/20, Marie  wrote:
Just wanted to report that I sent an email to Apple Accessibility 
concerning

the problem with Voiceover and Siri. I got a quick and nice reply saying
that Apple is aware of and working on the problem. No time for a solution
specified
Marie


* SOME THINGS ARE JUST BETTER LEFT UNSAID -- AND I USUALLY REALIZE IT 
RIGHT

AFTER I SAY THEM.

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Re: Apple Accessibility

[Joshua Hendrickson]

What is the email address for apple accessibility?  I will also send
off an email.  If this issue were resolved, then I'd mostly likely
upgrade my phone to 13.3.  The issue with voiceover not coming through
my Bose speaker is annoying, but not as bad as having Siri and Voice
Over conflict with each other.

On 1/3/20, Marie  wrote:
> Just wanted to report that I sent an email to Apple Accessibility concerning
> the problem with Voiceover and Siri. I got a quick and nice reply saying
> that Apple is aware of and working on the problem. No time for a solution
> specified
> Marie
>
>
> * SOME THINGS ARE JUST BETTER LEFT UNSAID -- AND I USUALLY REALIZE IT RIGHT
> AFTER I SAY THEM.
>
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RE: Apple Accessibility Phone Number

['Doug Oliver' via VIPhone]

18772043930

 

From: viphone@googlegroups.com  On Behalf Of 
richr...@gmail.com
Sent: Monday, December 30, 2019 11:31 AM
To: viphone@googlegroups.com
Subject: Apple Accessibility Phone Number

 

That’s what I need!

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RE: Apple Accessibility Phone Number

[Terri Hedgpeth]

Here is the number for Apple Disability Help: (877) 204-3930

 

 

From: viphone@googlegroups.com  On Behalf Of 
richr...@gmail.com
Sent: Monday, December 30, 2019 10:31 AM
To: viphone@googlegroups.com
Subject: Apple Accessibility Phone Number

 

That’s what I need!

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RE: Apple Accessibility Phone Number

[Richard Turner]

877-204-3930


Richard

🖖 Live long and prosper


Check out my web site at: www.turner42.com

From: viphone@googlegroups.com  On Behalf Of 
richr...@gmail.com
Sent: Monday, December 30, 2019 9:31 AM
To: viphone@googlegroups.com
Subject: Apple Accessibility Phone Number

That’s what I need!
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Re: Apple Accessibility reply to Voiceover no longer coming out of my Bose Mini Soundlink 2 bluetooth speaker since upgrading to iOS 13.2

[Richard Turner]

Well. Let's see:
1. The operating system is the same.
2. The brand is the same.
3., The devices are different.
Logically, at least logic to me, the device is handling the signal differently.


Even if the brands are different, the devices are different.
I have two bluetooth speakers, neither of which behave the way yours do.
Mine are far from high-end, but work great.
Richard
"Reality is the leading cause of stress for those who are in touch with it."
-- from The Search for Signs of Intelligent Life in the Universe, by Jane Wagner


On Nov 24, 2019, at 1:00 PM, Moop Curran  wrote:



Hi,
Maybe so, but why is it that the Bose headsets all behave as they should, and 
why is this issue only impacting speakers and speaker hybrids (SoundWear)? it’s 
just so weird.

On 23 Nov 2019, at 16:26, Albert Ruel wrote:

Richard, I tend to agree with you.  My iHome iGT372 used to work well with all 
sounds coming through it from my iPhone XR, however since iOS 13 only recorded 
sounds and Siri come through the speaker with all Voice Over sounds continuing 
to come out of the iPhone’s speaker/earbuds.  When I connected the iPhone to my 
Google Home speaker all sounds came out of the Google speaker, which tells me 
that the iPhone is likely functioning correctly and that there’s something 
iHome hasn’t done to keep up with the iOS 13 update.  I’ve checked in with 
iHome Support to see if they have a firmware update for that speaker.

Thx, Albert

Sent from my iPhone

On Nov 23, 2019, at 11:34 AM, Richard Turner  
wrote:

 I'm still not convinced it is an Apple problem.
There has to be something different those other speakers are doing with there 
interaction with the device.
Airplay did that, but I don't have a working Airplay device to test right now.
None of my bluetooth devices do this' everything comes through the bluetooth.




Richard
"Reality is the leading cause of stress for those who are in touch with it."
-- from The Search for Signs of Intelligent Life in the Universe, by Jane Wagner


On Nov 23, 2019, at 9:59 AM, Christina  wrote:

 Yes, I’ve heard that this so called “feature” or bug is only for a few select 
speakers. I honestly wish I could find more definitive information about this 
instead of hearsay  because I’d like to purchase  and use a bluetooth speaker 
that’s portable and doesn’t require a WIFI connection in order to keep VO with 
my phone and only my music, book, or TV show going to the speaker. My current 
setup isn’t exactly portable and WIFI is required if I want VO to stay with my 
device. The problem though is that it could be a bug instead of a feature and 
there is no way to know for sure just yet. It seems that some people like this 
and some people don’t. So, it’s hard to say. ☺️

Christina
Sent from my iPhone

On Nov 22, 2019, at 11:55 PM, Sieghard Weitzel  wrote:


I have that send to HDMI turned off which I believe is the default, but the two 
Bluetooth speakers I have both receive all audio, Voiceover and system sounds.


From: viphone@googlegroups.com  On Behalf Of Christina
Sent: Friday, November 22, 2019 3:29 PM
To: viphone@googlegroups.com
Subject: Re: Apple Accessibility reply to Voiceover no longer coming out of my 
Bose Mini Soundlink 2 bluetooth speaker since upgrading to iOS 13.2

Hi Alan,

I have a few thoughts and ideas. I do have a question though. When VO goes to 
your phone instead of through the speaker, is it only going to the ear speaker 
where you can barely hear VO? Or is the sound just fine? I actually heard about 
this some time ago and I was under  the impression that it was actually a new 
feature for a few speakers. I personally prefer VO to stay with my phone and 
for only the music to come out of the speakers, like when I use airPlay. That 
is my personal preference. I don’t like VO interupting my music. That is just a 
personal preference. I can understand that others prefer VO to go  through the 
connected speaker. ☺️ So here’s an idea I heard about. I heard there is a 
setting under accessibility, voice over, audio, send to HDMI. I heard if you 
want VO to stay with the phone to make sure that is set to off. However in your 
case, maybe try setting it to on. I don’t know. Also, you should unpair the 
speaker, change the setting, then re-pair the speaker to your phone. I don’t 
know if this will help at all , but maybe it’s worth a try. Also, I have a 
friend who recently used a Bose Revolve and she was quite pleased to have VO 
stay with her phone because she didn’t have to interrupt the music to do things 
on her phone. Everyone in the room could enjoy the music and she retained the 
ability to do what she needed to on her iPhone.

HTH and best of luck,
Christina

Sent from my iPhone


On Nov 21, 2019, at 2:34 PM, Alan Lemly  wrote:

Hello List,

I wrote to Apple Accessibility about the issue of Voiceover coming out of the 
phone speakers instead of from a connected Bose Mini Soundlink Bluetooth 
speaker and r

Re: Apple Accessibility reply to Voiceover no longer coming out of my Bose Mini Soundlink 2 bluetooth speaker since upgrading to iOS 13.2

[Moop Curran]

Hi,
Maybe so, but why is it that the Bose headsets all behave as they 
should, and why is this issue only impacting speakers and speaker 
hybrids (SoundWear)?  it’s just so weird.


On 23 Nov 2019, at 16:26, Albert Ruel wrote:

Richard, I tend to agree with you.  My iHome iGT372 used to work well 
with all sounds coming through it from my iPhone XR, however since iOS 
13 only recorded sounds and Siri come through the speaker with all 
Voice Over sounds continuing to come out of the iPhone’s 
speaker/earbuds.  When I connected the iPhone to my Google Home 
speaker all sounds came out of the Google speaker, which tells me that 
the iPhone is likely functioning correctly and that there’s 
something iHome hasn’t done to keep up with the iOS 13 update.  
I’ve checked in with iHome Support to see if they have a firmware 
update for that speaker.


Thx, Albert

Sent from my iPhone

On Nov 23, 2019, at 11:34 AM, Richard Turner 
 wrote:




 I'm still not convinced it is an Apple problem.
There has to be something different those other speakers are doing 
with there interaction with the device.
Airplay did that, but I don't have a working Airplay device to test 
right now.
None of my bluetooth devices do this' everything comes through the 
bluetooth.





Richard
"Reality is the leading cause of stress for those who are in touch 
with it."
-- from The Search for Signs of Intelligent Life in the Universe, by 
Jane Wagner



On Nov 23, 2019, at 9:59 AM, Christina  
wrote:


 Yes, I’ve heard that this so called “feature” or bug is 
only for a few select speakers. I honestly wish I could find more 
definitive information about this instead of hearsay  because I’d 
like to purchase  and use a bluetooth speaker that’s portable and 
doesn’t require a WIFI connection in order to keep VO with my phone 
and only my music, book, or TV show going to the speaker. My current 
setup isn’t exactly portable and WIFI is required if I want VO to 
stay with my device. The problem though is that it could be a bug 
instead of a feature and there is no way to know for sure just yet. 
It seems that some people like this and some people don’t. So, 
it’s hard to say. ☺️


Christina
Sent from my iPhone

On Nov 22, 2019, at 11:55 PM, Sieghard Weitzel  
wrote:



I have that send to HDMI turned off which I believe is the default, 
but the two Bluetooth speakers I have both receive all audio, 
Voiceover and system sounds.



From: viphone@googlegroups.com  On Behalf 
Of Christina

Sent: Friday, November 22, 2019 3:29 PM
To: viphone@googlegroups.com
Subject: Re: Apple Accessibility reply to Voiceover no longer coming 
out of my Bose Mini Soundlink 2 bluetooth speaker since upgrading to 
iOS 13.2


Hi Alan,

I have a few thoughts and ideas. I do have a question though. When 
VO goes to your phone instead of through the speaker, is it only 
going to the ear speaker where you can barely hear VO? Or is the 
sound just fine? I actually heard about this some time ago and I was 
under  the impression that it was actually a new feature for a few 
speakers. I personally prefer VO to stay with my phone and for only 
the music to come out of the speakers, like when I use airPlay. That 
is my personal preference. I don’t like VO interupting my music. 
That is just a personal preference. I can understand that others 
prefer VO to go  through the connected speaker. ☺️ So here’s 
an idea I heard about. I heard there is a setting under 
accessibility, voice over, audio, send to HDMI. I heard if you want 
VO to stay with the phone to make sure that is set to off. However 
in your case, maybe try setting it to on. I don’t know. Also, you 
should unpair the speaker, change the setting, then re-pair the 
speaker to your phone. I don’t know if this will help at all , but 
maybe it’s worth a try. Also, I have a friend who recently used a 
Bose Revolve and she was quite pleased to have VO stay with her 
phone because she didn’t have to interrupt the music to do things 
on her phone. Everyone in the room could enjoy the music and she 
retained the ability to do what she needed to on her iPhone.


HTH and best of luck,
Christina

Sent from my iPhone


On Nov 21, 2019, at 2:34 PM, Alan Lemly  wrote:


Hello List,

I wrote to Apple Accessibility about the issue of Voiceover coming 
out of the phone speakers instead of from a connected Bose Mini 
Soundlink Bluetooth speaker and received the following reply:


Hello Alan

Thank you for your email.  I apologize for the issues you are 
experiencing. We appreciate the feedback and wanted to let you know 
that Apple is currently investigating this issue. We cannot comment 
on when it may be resolved.


Have a great day,
Apple Accessibility
--
The following information is important for all members of the V 
iPhone list.


If you have any questions or concerns about the running of this 
list, or if you feel that a member's post is inappropriate, please 
contact the owners or moderators direc

Re: Apple Accessibility reply to Voiceover no longer coming out of my Bose Mini Soundlink 2 bluetooth speaker since upgrading to iOS 13.2

[Albert Ruel]

Richard, I tend to agree with you.  My iHome iGT372 used to work well with all 
sounds coming through it from my iPhone XR, however since iOS 13 only recorded 
sounds and Siri come through the speaker with all Voice Over sounds continuing 
to come out of the iPhone’s speaker/earbuds.  When I connected the iPhone to my 
Google Home speaker all sounds came out of the Google speaker, which tells me 
that the iPhone is likely functioning correctly and that there’s something 
iHome hasn’t done to keep up with the iOS 13 update.  I’ve checked in with 
iHome Support to see if they have a firmware update for that speaker.  

Thx, Albert

Sent from my iPhone

> On Nov 23, 2019, at 11:34 AM, Richard Turner  
> wrote:
> 

 I'm still not convinced it is an Apple problem.
There has to be something different those other speakers are doing with there 
interaction with the device.
Airplay did that, but I don't have a working Airplay device to test right now.
None of my bluetooth devices do this' everything comes through the bluetooth.




Richard
"Reality is the leading cause of stress for those who are in touch with it." 
-- from The Search for Signs of Intelligent Life in the Universe, by Jane Wagner


>> On Nov 23, 2019, at 9:59 AM, Christina  wrote:
>> 
>  Yes, I’ve heard that this so called “feature” or bug is only for a few 
> select speakers. I honestly wish I could find more definitive information 
> about this instead of hearsay  because I’d like to purchase  and use a 
> bluetooth speaker that’s portable and doesn’t require a WIFI connection in 
> order to keep VO with my phone and only my music, book, or TV show going to 
> the speaker. My current setup isn’t exactly portable and WIFI is required if 
> I want VO to stay with my device. The problem though is that it could be a 
> bug instead of a feature and there is no way to know for sure just yet. It 
> seems that some people like this and some people don’t. So, it’s hard to say. 
> ☺️ 
> 
> Christina
> Sent from my iPhone
> 
>> On Nov 22, 2019, at 11:55 PM, Sieghard Weitzel  wrote:
>> 
>> 
>> I have that send to HDMI turned off which I believe is the default, but the 
>> two Bluetooth speakers I have both receive all audio, Voiceover and system 
>> sounds.
>>  
>>  
>> From: viphone@googlegroups.com  On Behalf Of 
>> Christina
>> Sent: Friday, November 22, 2019 3:29 PM
>> To: viphone@googlegroups.com
>> Subject: Re: Apple Accessibility reply to Voiceover no longer coming out of 
>> my Bose Mini Soundlink 2 bluetooth speaker since upgrading to iOS 13.2
>>  
>> Hi Alan,
>>  
>> I have a few thoughts and ideas. I do have a question though. When VO goes 
>> to your phone instead of through the speaker, is it only going to the ear 
>> speaker where you can barely hear VO? Or is the sound just fine? I actually 
>> heard about this some time ago and I was under  the impression that it was 
>> actually a new feature for a few speakers. I personally prefer VO to stay 
>> with my phone and for only the music to come out of the speakers, like when 
>> I use airPlay. That is my personal preference. I don’t like VO interupting 
>> my music. That is just a personal preference. I can understand that others 
>> prefer VO to go  through the connected speaker. ☺️ So here’s an idea I heard 
>> about. I heard there is a setting under accessibility, voice over, audio, 
>> send to HDMI. I heard if you want VO to stay with the phone to make sure 
>> that is set to off. However in your case, maybe try setting it to on. I 
>> don’t know. Also, you should unpair the speaker, change the setting, then 
>> re-pair the speaker to your phone. I don’t know if this will help at all , 
>> but maybe it’s worth a try. Also, I have a friend who recently used a Bose 
>> Revolve and she was quite pleased to have VO stay with her phone because she 
>> didn’t have to interrupt the music to do things on her phone. Everyone in 
>> the room could enjoy the music and she retained the ability to do what she 
>> needed to on her iPhone.
>>  
>> HTH and best of luck,
>> Christina
>>  
>> Sent from my iPhone
>> 
>> 
>> On Nov 21, 2019, at 2:34 PM, Alan Lemly  wrote:
>> 
>> 
>> Hello List,
>>  
>> I wrote to Apple Accessibility about the issue of Voiceover coming out of 
>> the phone speakers instead of from a connected Bose Mini Soundlink Bluetooth 
>> speaker and received the following reply:
>>  
>> Hello Alan
>>  
>> Thank you for your email.  I apologize for the issues you are experiencing. 
>> We appreciate the feedback and wanted to let you know that Apple is 
>> current

Re: Apple Accessibility reply to Voiceover no longer coming out of my Bose Mini Soundlink 2 bluetooth speaker since upgrading to iOS 13.2

[Richard Turner]

I'm still not convinced it is an Apple problem.
There has to be something different those other speakers are doing with there 
interaction with the device.
Airplay did that, but I don't have a working Airplay device to test right now.
None of my bluetooth devices do this' everything comes through the bluetooth.




Richard
"Reality is the leading cause of stress for those who are in touch with it."
-- from The Search for Signs of Intelligent Life in the Universe, by Jane Wagner


On Nov 23, 2019, at 9:59 AM, Christina  wrote:

 Yes, I’ve heard that this so called “feature” or bug is only for a few select 
speakers. I honestly wish I could find more definitive information about this 
instead of hearsay  because I’d like to purchase  and use a bluetooth speaker 
that’s portable and doesn’t require a WIFI connection in order to keep VO with 
my phone and only my music, book, or TV show going to the speaker. My current 
setup isn’t exactly portable and WIFI is required if I want VO to stay with my 
device. The problem though is that it could be a bug instead of a feature and 
there is no way to know for sure just yet. It seems that some people like this 
and some people don’t. So, it’s hard to say. ☺️

Christina
Sent from my iPhone

On Nov 22, 2019, at 11:55 PM, Sieghard Weitzel  wrote:


I have that send to HDMI turned off which I believe is the default, but the two 
Bluetooth speakers I have both receive all audio, Voiceover and system sounds.


From: viphone@googlegroups.com  On Behalf Of Christina
Sent: Friday, November 22, 2019 3:29 PM
To: viphone@googlegroups.com
Subject: Re: Apple Accessibility reply to Voiceover no longer coming out of my 
Bose Mini Soundlink 2 bluetooth speaker since upgrading to iOS 13.2

Hi Alan,

I have a few thoughts and ideas. I do have a question though. When VO goes to 
your phone instead of through the speaker, is it only going to the ear speaker 
where you can barely hear VO? Or is the sound just fine? I actually heard about 
this some time ago and I was under  the impression that it was actually a new 
feature for a few speakers. I personally prefer VO to stay with my phone and 
for only the music to come out of the speakers, like when I use airPlay. That 
is my personal preference. I don’t like VO interupting my music. That is just a 
personal preference. I can understand that others prefer VO to go  through the 
connected speaker. ☺️ So here’s an idea I heard about. I heard there is a 
setting under accessibility, voice over, audio, send to HDMI. I heard if you 
want VO to stay with the phone to make sure that is set to off. However in your 
case, maybe try setting it to on. I don’t know. Also, you should unpair the 
speaker, change the setting, then re-pair the speaker to your phone. I don’t 
know if this will help at all , but maybe it’s worth a try. Also, I have a 
friend who recently used a Bose Revolve and she was quite pleased to have VO 
stay with her phone because she didn’t have to interrupt the music to do things 
on her phone. Everyone in the room could enjoy the music and she retained the 
ability to do what she needed to on her iPhone.

HTH and best of luck,
Christina

Sent from my iPhone


On Nov 21, 2019, at 2:34 PM, Alan Lemly  wrote:

Hello List,

I wrote to Apple Accessibility about the issue of Voiceover coming out of the 
phone speakers instead of from a connected Bose Mini Soundlink Bluetooth 
speaker and received the following reply:

Hello Alan

Thank you for your email.  I apologize for the issues you are experiencing. We 
appreciate the feedback and wanted to let you know that Apple is currently 
investigating this issue. We cannot comment on when it may be resolved.

Have a great day,
Apple Accessibility
--
The following information is important for all members of the V iPhone list.

If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.

Your V iPhone list moderator is Mark Taylor. Mark can be reached at: 
mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at 
caraqu...@caraquinn.com

The archives for this list can be searched at:
http://www.mail-archive.com/viphone@googlegroups.com/<https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.mail-archive.com%2Fviphone%40googlegroups.com%2F&data=02%7C01%7C%7Cbc75b3e715824ca594ba08d7703ee63f%7C84df9e7fe9f640afb435%7C1%7C0%7C637101287756781394&sdata=TB3yfvZOYEXBH9QrHiEocuc6t1oK51CH2qvUWZ6%2BePM%3D&reserved=0>
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Re: Apple Accessibility reply to Voiceover no longer coming out of my Bose Mini Soundlink 2 bluetooth speaker since upgrading to iOS 13.2

[Christina]

Yes, I’ve heard that this so called “feature” or bug is only for a few select 
speakers. I honestly wish I could find more definitive information about this 
instead of hearsay  because I’d like to purchase  and use a bluetooth speaker 
that’s portable and doesn’t require a WIFI connection in order to keep VO with 
my phone and only my music, book, or TV show going to the speaker. My current 
setup isn’t exactly portable and WIFI is required if I want VO to stay with my 
device. The problem though is that it could be a bug instead of a feature and 
there is no way to know for sure just yet. It seems that some people like this 
and some people don’t. So, it’s hard to say. ☺️ 

Christina
Sent from my iPhone

> On Nov 22, 2019, at 11:55 PM, Sieghard Weitzel  wrote:
> 
> 
> I have that send to HDMI turned off which I believe is the default, but the 
> two Bluetooth speakers I have both receive all audio, Voiceover and system 
> sounds.
>  
>  
> From: viphone@googlegroups.com  On Behalf Of 
> Christina
> Sent: Friday, November 22, 2019 3:29 PM
> To: viphone@googlegroups.com
> Subject: Re: Apple Accessibility reply to Voiceover no longer coming out of 
> my Bose Mini Soundlink 2 bluetooth speaker since upgrading to iOS 13.2
>  
> Hi Alan,
>  
> I have a few thoughts and ideas. I do have a question though. When VO goes to 
> your phone instead of through the speaker, is it only going to the ear 
> speaker where you can barely hear VO? Or is the sound just fine? I actually 
> heard about this some time ago and I was under  the impression that it was 
> actually a new feature for a few speakers. I personally prefer VO to stay 
> with my phone and for only the music to come out of the speakers, like when I 
> use airPlay. That is my personal preference. I don’t like VO interupting my 
> music. That is just a personal preference. I can understand that others 
> prefer VO to go  through the connected speaker. ☺️ So here’s an idea I heard 
> about. I heard there is a setting under accessibility, voice over, audio, 
> send to HDMI. I heard if you want VO to stay with the phone to make sure that 
> is set to off. However in your case, maybe try setting it to on. I don’t 
> know. Also, you should unpair the speaker, change the setting, then re-pair 
> the speaker to your phone. I don’t know if this will help at all , but maybe 
> it’s worth a try. Also, I have a friend who recently used a Bose Revolve and 
> she was quite pleased to have VO stay with her phone because she didn’t have 
> to interrupt the music to do things on her phone. Everyone in the room could 
> enjoy the music and she retained the ability to do what she needed to on her 
> iPhone.
>  
> HTH and best of luck,
> Christina
>  
> Sent from my iPhone
> 
> 
> On Nov 21, 2019, at 2:34 PM, Alan Lemly  wrote:
> 
> 
> Hello List,
>  
> I wrote to Apple Accessibility about the issue of Voiceover coming out of the 
> phone speakers instead of from a connected Bose Mini Soundlink Bluetooth 
> speaker and received the following reply:
>  
> Hello Alan
>  
> Thank you for your email.  I apologize for the issues you are experiencing. 
> We appreciate the feedback and wanted to let you know that Apple is currently 
> investigating this issue. We cannot comment on when it may be resolved.
>  
> Have a great day,
> Apple Accessibility
> -- 
> The following information is important for all members of the V iPhone list.
>  
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
>  
> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: 
> mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at 
> caraqu...@caraquinn.com
>  
> The archives for this list can be searched at:
> http://www.mail-archive.com/viphone@googlegroups.com/
> --- 
> You received this message because you are subscribed to the Google Groups 
> "VIPhone" group.
> To unsubscribe from this group and stop receiving emails from it, send an 
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> If you have any questions or concerns about the running of this list, or if 
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> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: 
> mk...@ucla.edu. Your list 

RE: Apple Accessibility reply to Voiceover no longer coming out of my Bose Mini Soundlink 2 bluetooth speaker since upgrading to iOS 13.2

[Sieghard Weitzel]

I have that send to HDMI turned off which I believe is the default, but the two 
Bluetooth speakers I have both receive all audio, Voiceover and system sounds.


From: viphone@googlegroups.com  On Behalf Of Christina
Sent: Friday, November 22, 2019 3:29 PM
To: viphone@googlegroups.com
Subject: Re: Apple Accessibility reply to Voiceover no longer coming out of my 
Bose Mini Soundlink 2 bluetooth speaker since upgrading to iOS 13.2

Hi Alan,

I have a few thoughts and ideas. I do have a question though. When VO goes to 
your phone instead of through the speaker, is it only going to the ear speaker 
where you can barely hear VO? Or is the sound just fine? I actually heard about 
this some time ago and I was under  the impression that it was actually a new 
feature for a few speakers. I personally prefer VO to stay with my phone and 
for only the music to come out of the speakers, like when I use airPlay. That 
is my personal preference. I don’t like VO interupting my music. That is just a 
personal preference. I can understand that others prefer VO to go  through the 
connected speaker. ☺️ So here’s an idea I heard about. I heard there is a 
setting under accessibility, voice over, audio, send to HDMI. I heard if you 
want VO to stay with the phone to make sure that is set to off. However in your 
case, maybe try setting it to on. I don’t know. Also, you should unpair the 
speaker, change the setting, then re-pair the speaker to your phone. I don’t 
know if this will help at all , but maybe it’s worth a try. Also, I have a 
friend who recently used a Bose Revolve and she was quite pleased to have VO 
stay with her phone because she didn’t have to interrupt the music to do things 
on her phone. Everyone in the room could enjoy the music and she retained the 
ability to do what she needed to on her iPhone.

HTH and best of luck,
Christina

Sent from my iPhone


On Nov 21, 2019, at 2:34 PM, Alan Lemly  wrote:

Hello List,

I wrote to Apple Accessibility about the issue of Voiceover coming out of the 
phone speakers instead of from a connected Bose Mini Soundlink Bluetooth 
speaker and received the following reply:

Hello Alan

Thank you for your email.  I apologize for the issues you are experiencing. We 
appreciate the feedback and wanted to let you know that Apple is currently 
investigating this issue. We cannot comment on when it may be resolved.

Have a great day,
Apple Accessibility
--
The following information is important for all members of the V iPhone list.

If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.

Your V iPhone list moderator is Mark Taylor. Mark can be reached at: 
mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at 
caraqu...@caraquinn.com

The archives for this list can be searched at:
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Your V iPhone list 

Re: Apple Accessibility reply to Voiceover no longer coming out of my Bose Mini Soundlink 2 bluetooth speaker since upgrading to iOS 13.2

[Christina]

Hi Alan,

I have a few thoughts and ideas. I do have a question though. When VO goes to 
your phone instead of through the speaker, is it only going to the ear speaker 
where you can barely hear VO? Or is the sound just fine? I actually heard about 
this some time ago and I was under  the impression that it was actually a new 
feature for a few speakers. I personally prefer VO to stay with my phone and 
for only the music to come out of the speakers, like when I use airPlay. That 
is my personal preference. I don’t like VO interupting my music. That is just a 
personal preference. I can understand that others prefer VO to go  through the 
connected speaker. ☺️ So here’s an idea I heard about. I heard there is a 
setting under accessibility, voice over, audio, send to HDMI. I heard if you 
want VO to stay with the phone to make sure that is set to off. However in your 
case, maybe try setting it to on. I don’t know. Also, you should unpair the 
speaker, change the setting, then re-pair the speaker to your phone. I don’t 
know if this will help at all , but maybe it’s worth a try. Also, I have a 
friend who recently used a Bose Revolve and she was quite pleased to have VO 
stay with her phone because she didn’t have to interrupt the music to do things 
on her phone. Everyone in the room could enjoy the music and she retained the 
ability to do what she needed to on her iPhone.

HTH and best of luck,
Christina

Sent from my iPhone

> On Nov 21, 2019, at 2:34 PM, Alan Lemly  wrote:
> 
> 
> Hello List,
>  
> I wrote to Apple Accessibility about the issue of Voiceover coming out of the 
> phone speakers instead of from a connected Bose Mini Soundlink Bluetooth 
> speaker and received the following reply:
>  
> Hello Alan
>  
> Thank you for your email.  I apologize for the issues you are experiencing. 
> We appreciate the feedback and wanted to let you know that Apple is currently 
> investigating this issue. We cannot comment on when it may be resolved.
>  
> Have a great day,
> Apple Accessibility
> -- 
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RE: Apple Accessibility reply to Voiceover no longer coming out of my Bose Mini Soundlink 2 bluetooth speaker since upgrading to iOS 13.2

[Sieghard Weitzel]

Apple has several such standard responses and if they reply that they are aware 
of the issue and that it is being worked on that is better than if they reply 
that they cannot reproduce the issue.
I received the same reply when I send a message about the American female SIRI 
voice mispronouncing a number of words.

-Original Message-
From: viphone@googlegroups.com  On Behalf Of Carolyn
Sent: Thursday, November 21, 2019 3:17 PM
To: viphone@googlegroups.com
Subject: RE: Apple Accessibility reply to Voiceover no longer coming out of my 
Bose Mini Soundlink 2 bluetooth speaker since upgrading to iOS 13.2

What about calling them for help and get screen share? 

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Davy Cuppens
Sent: Thursday, November 21, 2019 4:35 PM
To: viphone@googlegroups.com
Subject: Re: Apple Accessibility reply to Voiceover no longer coming out of my 
Bose Mini Soundlink 2 bluetooth speaker since upgrading to iOS 13.2

Wow that is a great standard chatbot message that just tells nothing at all but 
then again it is very good and clever you report this bug.
 
From: Alan Lemly <mailto:wale...@gmail.com>  
Sent: Thursday, November 21, 2019 10:34 PM
To: 'VIPhone Email List' <mailto:viphone@googlegroups.com>  
Subject: Apple Accessibility reply to Voiceover no longer coming out of my Bose 
Mini Soundlink 2 bluetooth speaker since upgrading to iOS 13.2
 

Hello List,

 

I wrote to Apple Accessibility about the issue of Voiceover coming out of the 
phone speakers instead of from a connected Bose Mini Soundlink Bluetooth 
speaker and received the following reply:

 

Hello Alan

 

Thank you for your email.  I apologize for the issues you are experiencing. We 
appreciate the feedback and wanted to let you know that Apple is currently 
investigating this issue. We cannot comment on when it may be resolved.

 

Have a great day,

Apple Accessibility

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RE: Apple Accessibility reply to Voiceover no longer coming out of my Bose Mini Soundlink 2 bluetooth speaker since upgrading to iOS 13.2

[Carolyn]

What about calling them for help and get screen share? 

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Davy Cuppens
Sent: Thursday, November 21, 2019 4:35 PM
To: viphone@googlegroups.com
Subject: Re: Apple Accessibility reply to Voiceover no longer coming out of my 
Bose Mini Soundlink 2 bluetooth speaker since upgrading to iOS 13.2

Wow that is a great standard chatbot message that just tells nothing at all but 
then again it is very good and clever you report this bug.
 
From: Alan Lemly <mailto:wale...@gmail.com>  
Sent: Thursday, November 21, 2019 10:34 PM
To: 'VIPhone Email List' <mailto:viphone@googlegroups.com>  
Subject: Apple Accessibility reply to Voiceover no longer coming out of my Bose 
Mini Soundlink 2 bluetooth speaker since upgrading to iOS 13.2
 

Hello List,

 

I wrote to Apple Accessibility about the issue of Voiceover coming out of the 
phone speakers instead of from a connected Bose Mini Soundlink Bluetooth 
speaker and received the following reply:

 

Hello Alan

 

Thank you for your email.  I apologize for the issues you are experiencing. We 
appreciate the feedback and wanted to let you know that Apple is currently 
investigating this issue. We cannot comment on when it may be resolved.

 

Have a great day,

Apple Accessibility

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Re: Apple Accessibility reply to Voiceover no longer coming out of my Bose Mini Soundlink 2 bluetooth speaker since upgrading to iOS 13.2

[Denise Barajas]

I have the very same thing happen to me with all apps, but audio. Even iPhone 
sounds play through my phone. I've been sending log after log to Apple. 
Strangely, this behavior switched on me when using Pandora. 

Sent from my iPhone

> On Nov 21, 2019, at 14:28, Alan Lemly  wrote:
> 
> 
> Davy,
>  
> Well, at least my message communicated that Apple Accessibility is aware of 
> the issue whereas yours communicated that you are capable of a snarky reply 
> with no further information.
>  
> Alan
>  
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Davy Cuppens
> Sent: Thursday, November 21, 2019 3:35 PM
> To: viphone@googlegroups.com
> Subject: Re: Apple Accessibility reply to Voiceover no longer coming out of 
> my Bose Mini Soundlink 2 bluetooth speaker since upgrading to iOS 13.2
>  
> Wow that is a great standard chatbot message that just tells nothing at all 
> but then again it is very good and clever you report this bug.
>  
> From: Alan Lemly
> Sent: Thursday, November 21, 2019 10:34 PM
> To: 'VIPhone Email List'
> Subject: Apple Accessibility reply to Voiceover no longer coming out of my 
> Bose Mini Soundlink 2 bluetooth speaker since upgrading to iOS 13.2
>  
> Hello List,
>  
> I wrote to Apple Accessibility about the issue of Voiceover coming out of the 
> phone speakers instead of from a connected Bose Mini Soundlink Bluetooth 
> speaker and received the following reply:
>  
> Hello Alan
>  
> Thank you for your email.  I apologize for the issues you are experiencing. 
> We appreciate the feedback and wanted to let you know that Apple is currently 
> investigating this issue. We cannot comment on when it may be resolved.
>  
> Have a great day,
> Apple Accessibility
> -- 
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>  
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>  
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RE: Apple Accessibility reply to Voiceover no longer coming out of my Bose Mini Soundlink 2 bluetooth speaker since upgrading to iOS 13.2

[Alan Lemly]

Davy,

 

Well, at least my message communicated that Apple Accessibility is aware of the 
issue whereas yours communicated that you are capable of a snarky reply with no 
further information.

 

Alan

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Davy Cuppens
Sent: Thursday, November 21, 2019 3:35 PM
To: viphone@googlegroups.com
Subject: Re: Apple Accessibility reply to Voiceover no longer coming out of my 
Bose Mini Soundlink 2 bluetooth speaker since upgrading to iOS 13.2

 

Wow that is a great standard chatbot message that just tells nothing at all but 
then again it is very good and clever you report this bug.

 

From: Alan Lemly <mailto:wale...@gmail.com>  

Sent: Thursday, November 21, 2019 10:34 PM

To: 'VIPhone Email List' <mailto:viphone@googlegroups.com>  

Subject: Apple Accessibility reply to Voiceover no longer coming out of my Bose 
Mini Soundlink 2 bluetooth speaker since upgrading to iOS 13.2

 

Hello List,

 

I wrote to Apple Accessibility about the issue of Voiceover coming out of the 
phone speakers instead of from a connected Bose Mini Soundlink Bluetooth 
speaker and received the following reply:

 

Hello Alan

 

Thank you for your email.  I apologize for the issues you are experiencing. We 
appreciate the feedback and wanted to let you know that Apple is currently 
investigating this issue. We cannot comment on when it may be resolved.

 

Have a great day,

Apple Accessibility

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Re: Apple Accessibility reply to Voiceover no longer coming out of my Bose Mini Soundlink 2 bluetooth speaker since upgrading to iOS 13.2

[Kathy Brandt]

Yes, that’s the same response I got when reporting the mail app issues. I 
haven’t actually updated, but wanted to lend my support,, since I want to see 
this resolved.

> On Nov 21, 2019, at 4:40 PM, Gordon  wrote:
> 
> Yes that's a generic response I've seen copied and pasted many times by 
> Apple, however this stuff does get fixed much faster than it would if it were 
> Google. So they do listen and work on this stuff.  
> 
>> On 11/21/2019 3:35 PM, Davy Cuppens wrote:
>> Wow that is a great standard chatbot message that just tells nothing at all 
>> but then again it is very good and clever you report this bug.
>>  
>> From: Alan Lemly
>> Sent: Thursday, November 21, 2019 10:34 PM
>> To: 'VIPhone Email List'
>> Subject: Apple Accessibility reply to Voiceover no longer coming out of my 
>> Bose Mini Soundlink 2 bluetooth speaker since upgrading to iOS 13.2
>>  
>> Hello List,
>>  
>> I wrote to Apple Accessibility about the issue of Voiceover coming out of 
>> the phone speakers instead of from a connected Bose Mini Soundlink Bluetooth 
>> speaker and received the following reply:
>>  
>> Hello Alan
>>  
>> Thank you for your email.  I apologize for the issues you are experiencing. 
>> We appreciate the feedback and wanted to let you know that Apple is 
>> currently investigating this issue. We cannot comment on when it may be 
>> resolved.
>>  
>> Have a great day,
>> Apple Accessibility
>> -- 
>> The following information is important for all members of the V iPhone list.
>>  
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>> you feel that a member's post is inappropriate, please contact the owners or 
>> moderators directly rather than posting on the list itself.
>>  
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>> caraqu...@caraquinn.com
>>  
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Re: Apple Accessibility reply to Voiceover no longer coming out of my Bose Mini Soundlink 2 bluetooth speaker since upgrading to iOS 13.2

[Gordon]

Yes that's a generic response I've seen copied and pasted many times by 
Apple, however this stuff does get fixed much faster than it would if it 
were Google. So they do listen and work on this stuff.


On 11/21/2019 3:35 PM, Davy Cuppens wrote:
Wow that is a great standard chatbot message that just tells nothing 
at all but then again it is very good and clever you report this bug.

*From:* Alan Lemly 
*Sent:* Thursday, November 21, 2019 10:34 PM
*To:* 'VIPhone Email List' 
*Subject:* Apple Accessibility reply to Voiceover no longer coming out 
of my Bose Mini Soundlink 2 bluetooth speaker since upgrading to iOS 13.2


Hello List,

I wrote to Apple Accessibility about the issue of Voiceover coming out 
of the phone speakers instead of from a connected Bose Mini Soundlink 
Bluetooth speaker and received the following reply:


Hello Alan

Thank you for your email.  I apologize for the issues you are 
experiencing. We appreciate the feedback and wanted to let you know 
that Apple is currently investigating this issue. We cannot comment on 
when it may be resolved.


Have a great day,

Apple Accessibility

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Re: Apple Accessibility reply to Voiceover no longer coming out of my Bose Mini Soundlink 2 bluetooth speaker since upgrading to iOS 13.2

[Davy Cuppens]

Wow that is a great standard chatbot message that just tells nothing at all but 
then again it is very good and clever you report this bug.

From: Alan Lemly 
Sent: Thursday, November 21, 2019 10:34 PM
To: 'VIPhone Email List' 
Subject: Apple Accessibility reply to Voiceover no longer coming out of my Bose 
Mini Soundlink 2 bluetooth speaker since upgrading to iOS 13.2

Hello List,

 

I wrote to Apple Accessibility about the issue of Voiceover coming out of the 
phone speakers instead of from a connected Bose Mini Soundlink Bluetooth 
speaker and received the following reply:

 

Hello Alan

 

Thank you for your email.  I apologize for the issues you are experiencing. We 
appreciate the feedback and wanted to let you know that Apple is currently 
investigating this issue. We cannot comment on when it may be resolved.

 

Have a great day,

Apple Accessibility

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RE: Apple Accessibility Desk Phone Number?

[Richard Turner]

877-204-3930
In the United States
Richard


Check out my web site at: www.turner42.com
“The Hitch Hiker's Guide to the Galaxy has this to say on the subject of 
flying.  There is an art, it says, or rather, a knack to flying. The knack lies 
in learning how to throw yourself at the ground and miss." --Douglas Adams, 
from Life, The Universe and Everything, p.59

From: viphone@googlegroups.com  On Behalf Of Fazil
Sent: Friday, July 5, 2019 9:09 AM
To: viphone@googlegroups.com
Subject: Apple Accessibility Desk Phone Number?

Good morning, list.
May I have Apple Accessibility Desk Phone Number, please?
Thanks!
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Re: apple accessibility email address

['鍾 智明' via VIPhone]

accessibil...@apple.com

Ming
Skype: chungchiming9950


> Fanus  於 2017年9月27日 下午5:38 寫道：
> 
> Hello list
> What is the accessibility email address please?
> Regards
> Fanus
>  
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Re: Apple accessibility sucks

[Eric Oyen]

hmmm. well, it appears that the OP might have actually had a problem with his 
cellular carrier. I see this more often than not in areas where the signal 
level varies. Most of the time, it isn't an issue here, but I have encountered 
this problem on more than one 800 number with automated call handling. What 
happens is that the line might change states and it tricks the computers at the 
carrier into believing the call was dropped on the far end.

So, there are 2 possible scenarios here.

anyway, I haven't had to use apples accessibility call center in a while. My 
last experience with them was mostly favorable.

-eric

On Mar 31, 2016, at 1:49 PM, Gary Petraccaro wrote:

> I have only had one problem with them.  That was when I called trying to find 
> out how iTunes for the PC was supposed to work.  The particular individual 
> told me to ask my PC Adaptive software manufacturer.  When I called again the 
> next person I spoke to was ready, able and willing to help. On all other 
> questions, the people were the best recommendation for picking Apple.
> 
> - Original Message - From: "deidre muccio" 
> To: 
> Sent: Wednesday, March 30, 2016 8:57 AM
> Subject: RE: Apple accessibility sucks
> 
> 
> Odd. I never have anything other than the best of luck with Apple 
> Accessibility.
> 
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Jim Ruby
> Sent: Tuesday, March 29, 2016 7:00 PM
> To: viphone@googlegroups.com
> Subject: RE: Apple accessibility sucks
> 
> I love calling these people only to have the call get hung up on for the 5th 
> time today after the stupid automated system says let me get someone to help 
> you.
> This is the number I am using
> 800-694-7466
> Make it 6 times now from another phone
> I had a strange bill come in from itunes and I can't get to the billing 
> history in itunes it is all blank. I'll just call my cc company and dispute 
> the charge then since apple is to hard to get in touch with and I can not 
> report it since I can't get to my billing info with in itunes since it is all 
> blank.
> 
> Any way anyone have any suggestions? I'm getting very frustrated.
> 
> Thanks
> 
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Re: Apple accessibility sucks

[Yolanda]

They have gone overboard to assist me. Hope others have as good luck as 
I did.


On 3/31/2016 2:49 PM, Gary Petraccaro wrote:
I have only had one problem with them.  That was when I called trying 
to find out how iTunes for the PC was supposed to work.  The 
particular individual told me to ask my PC Adaptive software 
manufacturer.  When I called again the next person I spoke to was 
ready, able and willing to help. On all other questions, the people 
were the best recommendation for picking Apple.


- Original Message - From: "deidre muccio" 
To: 
Sent: Wednesday, March 30, 2016 8:57 AM
Subject: RE: Apple accessibility sucks


Odd. I never have anything other than the best of luck with Apple 
Accessibility.



-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
Behalf Of Jim Ruby

Sent: Tuesday, March 29, 2016 7:00 PM
To: viphone@googlegroups.com
Subject: RE: Apple accessibility sucks

I love calling these people only to have the call get hung up on for 
the 5th time today after the stupid automated system says let me get 
someone to help you.

This is the number I am using
800-694-7466
Make it 6 times now from another phone
I had a strange bill come in from itunes and I can't get to the 
billing history in itunes it is all blank. I'll just call my cc 
company and dispute the charge then since apple is to hard to get in 
touch with and I can not report it since I can't get to my billing 
info with in itunes since it is all blank.


Any way anyone have any suggestions? I'm getting very frustrated.

Thanks



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Re: Apple accessibility sucks

[Gary Petraccaro]

I have only had one problem with them.  That was when I called trying to 
find out how iTunes for the PC was supposed to work.  The particular 
individual told me to ask my PC Adaptive software manufacturer.  When I 
called again the next person I spoke to was ready, able and willing to help. 
On all other questions, the people were the best recommendation for picking 
Apple.


- Original Message - 
From: "deidre muccio" 

To: 
Sent: Wednesday, March 30, 2016 8:57 AM
Subject: RE: Apple accessibility sucks


Odd. I never have anything other than the best of luck with Apple 
Accessibility.



-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf 
Of Jim Ruby

Sent: Tuesday, March 29, 2016 7:00 PM
To: viphone@googlegroups.com
Subject: RE: Apple accessibility sucks

I love calling these people only to have the call get hung up on for the 5th 
time today after the stupid automated system says let me get someone to help 
you.

This is the number I am using
800-694-7466
Make it 6 times now from another phone
I had a strange bill come in from itunes and I can't get to the billing 
history in itunes it is all blank. I'll just call my cc company and dispute 
the charge then since apple is to hard to get in touch with and I can not 
report it since I can't get to my billing info with in itunes since it is 
all blank.


Any way anyone have any suggestions? I'm getting very frustrated.

Thanks

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Re: Apple accessibility sucks

[Deidre Muccio]

Certainly if voiceover is not reading something that it should be reading and a 
person cannot access information excess ability would be an appropriate place 
to call as for billing stuff if you want to call Apple that's another story all 
so things need to be selected to get at specific information meaning you need 
to select one of the tabs at the bottom of the page that would be appropriate 
to the test you're trying to accomplish. Those sorts of things you have to be 
careful about it's not always intuitive to figure out how that all works. That 
word should have been task not test. Still have not learned how to edit text 
after I've dictated it and it makes some errors. That's next on my list of 
things to do. One nice thing about accessibility is that you can call them even 
after your first year warranty has expired. If you call Apple you'll pay a 
consulting fee if your warranty is up. That's a drag but that's just the way 
the world turns.

Deidre


> On Mar 30, 2016, at 1:42 PM, Jim Ruby  wrote:
> 
> Yes, I needed apple care more then accessability because it was billing 
> related, but was not sure whom to call as I could not see my billing and was 
> not sure if it was accessability related or another problem as I could not 
> access my list of receipts. They just would not show up in the itunes store.
> 
> 
> 
> 
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Wayne Merritt
> Sent: Wednesday, March 30, 2016 11:09 AM
> To: viphone@googlegroups.com
> Subject: Re: Apple accessibility sucks
> 
> If you have Apple Care, you can also call 1-800-275-2273. And, for
> what it's worth, I have also gotten disconnected with Apple Care, only
> once but it was annoying. I did eventually get my issue resolved with
> their help.
> 
> Wayne
> 
>> On 3/30/16, deidre muccio  wrote:
>>Odd. I never have anything other than the best of luck with Apple
>> Accessibility.
>> 
>> 
>> -Original Message-
>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
>> Of Jim Ruby
>> Sent: Tuesday, March 29, 2016 7:00 PM
>> To: viphone@googlegroups.com
>> Subject: RE: Apple accessibility sucks
>> 
>> I love calling these people only to have the call get hung up on for the 5th
>> time today after the stupid automated system says let me get someone to help
>> you.
>> This is the number I am using
>> 800-694-7466
>> Make it 6 times now from another phone
>> I had a strange bill come in from itunes and I can't get to the billing
>> history in itunes it is all blank. I'll just call my cc company and dispute
>> the charge then since apple is to hard to get in touch with and I can not
>> report it since I can't get to my billing info with in itunes since it is
>> all blank.
>> 
>> Any way anyone have any suggestions? I'm getting very frustrated.
>> 
>> Thanks
>> 
>> --
>> The following information is important for all members of the V iPhone
>> list.
>> 
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>> moderators directly rather than posting on the list itself.
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>> you can reach Cara at caraqu...@caraquinn.com
>> 
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>> You rece

RE: Apple accessibility sucks

[Jim Ruby]

Yes, I needed apple care more then accessability because it was billing 
related, but was not sure whom to call as I could not see my billing and was 
not sure if it was accessability related or another problem as I could not 
access my list of receipts. They just would not show up in the itunes store.





-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Wayne Merritt
Sent: Wednesday, March 30, 2016 11:09 AM
To: viphone@googlegroups.com
Subject: Re: Apple accessibility sucks

If you have Apple Care, you can also call 1-800-275-2273. And, for
what it's worth, I have also gotten disconnected with Apple Care, only
once but it was annoying. I did eventually get my issue resolved with
their help.

Wayne

On 3/30/16, deidre muccio  wrote:
>   Odd. I never have anything other than the best of luck with Apple
> Accessibility.
>
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
> Of Jim Ruby
> Sent: Tuesday, March 29, 2016 7:00 PM
> To: viphone@googlegroups.com
> Subject: RE: Apple accessibility sucks
>
> I love calling these people only to have the call get hung up on for the 5th
> time today after the stupid automated system says let me get someone to help
> you.
> This is the number I am using
> 800-694-7466
> Make it 6 times now from another phone
> I had a strange bill come in from itunes and I can't get to the billing
> history in itunes it is all blank. I'll just call my cc company and dispute
> the charge then since apple is to hard to get in touch with and I can not
> report it since I can't get to my billing info with in itunes since it is
> all blank.
>
> Any way anyone have any suggestions? I'm getting very frustrated.
>
> Thanks
>
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For more opti

RE: Apple accessibility sucks

[Jim Ruby]

I was calling the wrong number and had problems, I got it resolved and maybe my 
experience will be better next time and I use the correct number.



-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
deidre muccio
Sent: Wednesday, March 30, 2016 7:58 AM
To: viphone@googlegroups.com
Subject: RE: Apple accessibility sucks

Odd. I never have anything other than the best of luck with Apple 
Accessibility. 


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Jim Ruby
Sent: Tuesday, March 29, 2016 7:00 PM
To: viphone@googlegroups.com
Subject: RE: Apple accessibility sucks

I love calling these people only to have the call get hung up on for the 5th 
time today after the stupid automated system says let me get someone to help 
you.
This is the number I am using
800-694-7466
Make it 6 times now from another phone
I had a strange bill come in from itunes and I can't get to the billing history 
in itunes it is all blank. I'll just call my cc company and dispute the charge 
then since apple is to hard to get in touch with and I can not report it since 
I can't get to my billing info with in itunes since it is all blank.

Any way anyone have any suggestions? I'm getting very frustrated.

Thanks

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Re: Apple accessibility sucks

[Mário Navarro]

hi.

for me the apple accessibility only sucks in solving problems in 
accessibility.

this is our biggest problem with apple.
cheers.

Às 23:00 de 29/03/2016, Jim Ruby escreveu:

I love calling these people only to have the call get hung up on for the 5th 
time today after the stupid automated system says let me get someone to help 
you.
This is the number I am using
800-694-7466
Make it 6 times now from another phone
I had a strange bill come in from itunes and I can't get to the billing history 
in itunes it is all blank. I'll just call my cc company and dispute the charge 
then since apple is to hard to get in touch with and I can not report it since 
I can't get to my billing info with in itunes since it is all blank.

Any way anyone have any suggestions? I'm getting very frustrated.

Thanks



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Re: Apple accessibility sucks

[Mário Navarro]

hi.
for me apple accessibility only sucks in solving problems in accessibility.
this is our biggest problem with apple.
cheers.

Às 00:12 de 30/03/2016, Richard Turner escreveu:

Others have already given the actual accessibility phone not number. The one 
you have been calling is not the accessibility support line. I and many others 
have called the accessibility line multiple times with excellent results.
So, make sure you are using 1-877-204-3930

Richard



(Sent from my iPhone 5S)


On Mar 29, 2016, at 4:00 PM, Jim Ruby  wrote:

I love calling these people only to have the call get hung up on for the 5th 
time today after the stupid automated system says let me get someone to help 
you.
This is the number I am using
800-694-7466
Make it 6 times now from another phone
I had a strange bill come in from itunes and I can't get to the billing history 
in itunes it is all blank. I'll just call my cc company and dispute the charge 
then since apple is to hard to get in touch with and I can not report it since 
I can't get to my billing info with in itunes since it is all blank.

Any way anyone have any suggestions? I'm getting very frustrated.

Thanks

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Re: Apple accessibility sucks

[Wayne Merritt]

If you have Apple Care, you can also call 1-800-275-2273. And, for
what it's worth, I have also gotten disconnected with Apple Care, only
once but it was annoying. I did eventually get my issue resolved with
their help.

Wayne

On 3/30/16, deidre muccio  wrote:
>   Odd. I never have anything other than the best of luck with Apple
> Accessibility.
>
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
> Of Jim Ruby
> Sent: Tuesday, March 29, 2016 7:00 PM
> To: viphone@googlegroups.com
> Subject: RE: Apple accessibility sucks
>
> I love calling these people only to have the call get hung up on for the 5th
> time today after the stupid automated system says let me get someone to help
> you.
> This is the number I am using
> 800-694-7466
> Make it 6 times now from another phone
> I had a strange bill come in from itunes and I can't get to the billing
> history in itunes it is all blank. I'll just call my cc company and dispute
> the charge then since apple is to hard to get in touch with and I can not
> report it since I can't get to my billing info with in itunes since it is
> all blank.
>
> Any way anyone have any suggestions? I'm getting very frustrated.
>
> Thanks
>
> --
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RE: Apple accessibility sucks

[deidre muccio]

Odd. I never have anything other than the best of luck with Apple 
Accessibility. 


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Jim Ruby
Sent: Tuesday, March 29, 2016 7:00 PM
To: viphone@googlegroups.com
Subject: RE: Apple accessibility sucks

I love calling these people only to have the call get hung up on for the 5th 
time today after the stupid automated system says let me get someone to help 
you.
This is the number I am using
800-694-7466
Make it 6 times now from another phone
I had a strange bill come in from itunes and I can't get to the billing history 
in itunes it is all blank. I'll just call my cc company and dispute the charge 
then since apple is to hard to get in touch with and I can not report it since 
I can't get to my billing info with in itunes since it is all blank.

Any way anyone have any suggestions? I'm getting very frustrated.

Thanks

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RE: Apple accessibility sucks

[Jim Ruby]

I did get this resolved, but I still can't see my billing info for my account. 
In itunes looking where my billing info should be there is nothing no list of 
aps or anything.

Thanks everyone for the information


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Aleeha Dudley
Sent: Tuesday, March 29, 2016 7:27 PM
To: viphone@googlegroups.com
Subject: Re: Apple accessibility sucks

The Apple accessibility phone number should only be used for accessibility 
related concerns. Billing is not one of them. The number you are calling is a 
number that I am not familiar with. Try one 800 my apple. That should get you 
where you need to go eventually. By the way, the subject line is irritating to 
me. Apple has done a lot for us as blind people, and is by far the best as far 
as excess ability in the mobile market goes.

Sent from my iPhone

> On Mar 29, 2016, at 19:12, Richard Turner  wrote:
> 
> 
> Others have already given the actual accessibility phone not number. The one 
> you have been calling is not the accessibility support line. I and many 
> others have called the accessibility line multiple times with excellent 
> results.
> So, make sure you are using 1-877-204-3930
> 
> Richard
> 
> 
> 
> (Sent from my iPhone 5S)
> 
>> On Mar 29, 2016, at 4:00 PM, Jim Ruby  wrote:
>> 
>> I love calling these people only to have the call get hung up on for the 5th 
>> time today after the stupid automated system says let me get someone to help 
>> you.
>> This is the number I am using
>> 800-694-7466
>> Make it 6 times now from another phone
>> I had a strange bill come in from itunes and I can't get to the billing 
>> history in itunes it is all blank. I'll just call my cc company and dispute 
>> the charge then since apple is to hard to get in touch with and I can not 
>> report it since I can't get to my billing info with in itunes since it is 
>> all blank.
>> 
>> Any way anyone have any suggestions? I'm getting very frustrated.
>> 
>> Thanks
>> 
>> -- 
>> The following information is important for all members of the V iPhone list.
>> 
>> If you have any questions or concerns about the running of this list, or if 
>> you feel that a member's post is inappropriate, please contact the owners or 
>> moderators directly rather than posting on the list itself.
>> 
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>> you can reach Cara at caraqu...@caraquinn.com
>> 
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Re: Apple accessibility sucks

[Aleeha Dudley]

The Apple accessibility phone number should only be used for accessibility 
related concerns. Billing is not one of them. The number you are calling is a 
number that I am not familiar with. Try one 800 my apple. That should get you 
where you need to go eventually. By the way, the subject line is irritating to 
me. Apple has done a lot for us as blind people, and is by far the best as far 
as excess ability in the mobile market goes.

Sent from my iPhone

> On Mar 29, 2016, at 19:12, Richard Turner  wrote:
> 
> 
> Others have already given the actual accessibility phone not number. The one 
> you have been calling is not the accessibility support line. I and many 
> others have called the accessibility line multiple times with excellent 
> results.
> So, make sure you are using 1-877-204-3930
> 
> Richard
> 
> 
> 
> (Sent from my iPhone 5S)
> 
>> On Mar 29, 2016, at 4:00 PM, Jim Ruby  wrote:
>> 
>> I love calling these people only to have the call get hung up on for the 5th 
>> time today after the stupid automated system says let me get someone to help 
>> you.
>> This is the number I am using
>> 800-694-7466
>> Make it 6 times now from another phone
>> I had a strange bill come in from itunes and I can't get to the billing 
>> history in itunes it is all blank. I'll just call my cc company and dispute 
>> the charge then since apple is to hard to get in touch with and I can not 
>> report it since I can't get to my billing info with in itunes since it is 
>> all blank.
>> 
>> Any way anyone have any suggestions? I'm getting very frustrated.
>> 
>> Thanks
>> 
>> -- 
>> The following information is important for all members of the V iPhone list.
>> 
>> If you have any questions or concerns about the running of this list, or if 
>> you feel that a member's post is inappropriate, please contact the owners or 
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>> 
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>> you can reach Cara at caraqu...@caraquinn.com
>> 
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Re: Apple accessibility sucks

[Richard Turner]

Others have already given the actual accessibility phone not number. The one 
you have been calling is not the accessibility support line. I and many others 
have called the accessibility line multiple times with excellent results.
So, make sure you are using 1-877-204-3930

Richard



(Sent from my iPhone 5S)

> On Mar 29, 2016, at 4:00 PM, Jim Ruby  wrote:
> 
> I love calling these people only to have the call get hung up on for the 5th 
> time today after the stupid automated system says let me get someone to help 
> you.
> This is the number I am using
> 800-694-7466
> Make it 6 times now from another phone
> I had a strange bill come in from itunes and I can't get to the billing 
> history in itunes it is all blank. I'll just call my cc company and dispute 
> the charge then since apple is to hard to get in touch with and I can not 
> report it since I can't get to my billing info with in itunes since it is all 
> blank.
> 
> Any way anyone have any suggestions? I'm getting very frustrated.
> 
> Thanks
> 
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Re: Apple accessibility sucks

[Adam Morris]

Hi Jim,
Try this number.
1 877 204-3930


On 30-March-2016 10:00, Jim Ruby wrote:

I love calling these people only to have the call get hung up on for the 5th 
time today after the stupid automated system says let me get someone to help 
you.
This is the number I am using
800-694-7466
Make it 6 times now from another phone
I had a strange bill come in from itunes and I can't get to the billing history 
in itunes it is all blank. I'll just call my cc company and dispute the charge 
then since apple is to hard to get in touch with and I can not report it since 
I can't get to my billing info with in itunes since it is all blank.

Any way anyone have any suggestions? I'm getting very frustrated.

Thanks



--


Adam Morris

email:
a...@damorris.com




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Re: Apple accessibility sucks

[Feliciano Godoy]

Hi, 
I always call this phone number and have no problems.
(877) 204-3930
The accessibility team can also be reached via email at accessibil...@apple.com 

This department will only take care of issues that you're having accessibility 
related. If you are having issues with charges that you didn't make, I suggest 
you try a different department.

Regards,
Feliciano
For tech tips and updates, 
LIKE ..facebook.com/theblindman12v
Follow www.twitter.com/theblindman12v

> On Mar 29, 2016, at 4:00 PM, Jim Ruby  wrote:
> 
> I love calling these people only to have the call get hung up on for the 5th 
> time today after the stupid automated system says let me get someone to help 
> you.
> This is the number I am using
> 800-694-7466
> Make it 6 times now from another phone
> I had a strange bill come in from itunes and I can't get to the billing 
> history in itunes it is all blank. I'll just call my cc company and dispute 
> the charge then since apple is to hard to get in touch with and I can not 
> report it since I can't get to my billing info with in itunes since it is all 
> blank.
> 
> Any way anyone have any suggestions? I'm getting very frustrated.
> 
> Thanks
> 
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RE: Apple accessibility sucks

[Jim Ruby]

I love calling these people only to have the call get hung up on for the 5th 
time today after the stupid automated system says let me get someone to help 
you.
This is the number I am using
800-694-7466
Make it 6 times now from another phone
I had a strange bill come in from itunes and I can't get to the billing history 
in itunes it is all blank. I'll just call my cc company and dispute the charge 
then since apple is to hard to get in touch with and I can not report it since 
I can't get to my billing info with in itunes since it is all blank.

Any way anyone have any suggestions? I'm getting very frustrated.

Thanks

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Re: Apple Accessibility Phone Number?

[doug oliver]

Thank you for that information. I was seeking this information too. And I just 
now got it thank you

Sent from my iPhone

> On Mar 19, 2016, at 6:36 PM, Jennie Facer  wrote:
> 
> 877-204-3930
>  
> Jenn
>  
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Fazil
> Sent: Saturday, March 19, 2016 5:24 PM
> To: viphone@googlegroups.com
> Subject: Apple Accessibility Phone Number?
>  
> Hi, list.
> Do we have Apple Accessibility phone number? If yes, may I have it, please?
> Thanks!
>  
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RE: Apple Accessibility Phone Number?

[Jennie Facer]

877-204-3930

 

Jenn

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Fazil
Sent: Saturday, March 19, 2016 5:24 PM
To: viphone@googlegroups.com
Subject: Apple Accessibility Phone Number?

 

Hi, list.

Do we have Apple Accessibility phone number? If yes, may I have it, please?

Thanks!

 

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Re: Apple accessibility

[rajmund]

Hello,
well, there's accessibilityapple.com .

Sent from an iPad. Please excuse any spelling errors. 

> On 16 Nov 2015, at 2:57 p.m., Tom Rash  wrote:
> 
> Is there a phone number or e-mail for Apple Accessibility?
> 
> 
>   
> This email has been checked for viruses by Avast antivirus software. 
> www.avast.com
> 
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Re: Apple accessibility

[Woody Anna Dresner]

Hello,

Yes. The email address is
accessibil...@apple.com 
and the phone number is
877-204-3930

Best,
Anna



> On Nov 16, 2015, at 8:57 AM, Tom Rash  wrote:
> 
> Is there a phone number or e-mail for Apple Accessibility?
> 
> 
>      
> This email has been checked for viruses by Avast antivirus software. 
> www.avast.com 
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Re: Apple Accessibility People

[Gary Petraccaro]

Probably I do, but there's the question of editing the database's data for 
future and present users, too.
Appreciate the suggestion.

  - Original Message - 
  From: Chris Smart 
  To: viphone@googlegroups.com 
  Sent: Sunday, June 14, 2015 10:56 PM
  Subject: Re: Apple Accessibility People


  You need to learn how to edit metadata, the tags imbedded in your m4a, mp3 or 
other audio format files.
  Do a Google search for 
  iTunes metadata

  At 10:09 PM 6/14/2015, you wrote:

Just called the Apple Accessibility hotline on my problem ripping with 
iTunes 12.1.  There are incorrect entries in the data base and I wanted to edit 
what shows up on my pc.  I told them what I was using, version of iTunes and 
screen access software and there response was to call my screen access software 
people.  I got this from more than one person over the last couple of days.  I 
understand why they would say that in terms of how My access software works, 
but I do not understand it in terms of how iTunes for pc was written.  I'd 
appreciate suggestions.  
Thanks.  
 

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Re: Apple Accessibility People

[Chris Smart]

You need to learn how to edit metadata, the tags imbedded in your m4a,
mp3 or other audio format files.
Do a Google search for 
iTunes metadata
At 10:09 PM 6/14/2015, you wrote:
Just called the
Apple Accessibility hotline on my problem ripping with iTunes 12.1. 
There are incorrect entries in the data base and I wanted to edit what
shows up on my pc.  I told them what I was using, version of iTunes
and screen access software and there response was to call my screen
access software people.  I got this from more than one person over
the last couple of days.  I understand why they would say that in
terms of how My access software works, but I do not understand it in
terms of how iTunes for pc was written.  I'd appreciate
suggestions.  
Thanks.  
 
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Re: apple accessibility number

[Joseph Hudson]

1-877-204-3930.
Joseph Hudson
I device support
Email
jhud7...@gmail.com 
Face time and iMessage
jhud7...@yahoo.com 
Office phone
641-715-3900 x34315
Emergency line
641-715-3900 x5887652
Skype
joseph.hudson89

> On Apr 9, 2015, at 4:29 PM, james f hooper  wrote:
> 
> Does anyone have the apple accessability number?
> 
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Re: Apple accessibility support

[Kim Samco]

Thanks forthe suggestions.  I really think this issue should be fixed so I let 
the tech who helped me know and he gave me his manager's e-mail so I was able 
togive my positive thoughts about my experience without being limitted to a 
survey form.

Of course I pointed out the irony of VO on my phone not being able to access 
that accessibility survey.  grin

Kim

X 

Sent from my iPhone

> On Feb 19, 2015, at 8:51 PM, Joseph Hudson  wrote:
> 
> Hi, have you tried doing it with a regular computer I've had no problem doing 
> with the regular computer. Meeting either with a Windows or Mac computer?
> Joseph Hudson
> I device support
> Email
> jhud7...@gmail.com
> Face time and iMessage
> jhud7...@yahoo.com
> Office phone
> 641-715-3900 x34315
> Emergency line
> 641-715-3900 x5887652
> Skype
> joseph.hudson89
> 
>> On Feb 19, 2015, at 11:51 AM, Kim Samco  wrote:
>> 
>> Hello,
>> 
>> I recently spent time withAAS and I'm amazed with the level of support.  The 
>> teck was on the phone with me for more than 1.5 hours, was pleasant, 
>> encouraging, clear communicator, and knowledgable and most importantly 
>> solved my problem.
>> 
>> Last week I wrote to this list that my finger gestures seemed to have a mind 
>> f their own.  The issue was thatthe 5s I dropped in the water had issues 
>> with it's IOS and when I set up the new 5s I installed the problem from the 
>> damaged 5s.  So far the gestures are working great.  the tech even called me 
>> back the next day to see if things were OK.
>> 
>> Here's my problem, I'd like to complete the survey Apple sent but I can't 
>> get the buttons indicating my choice to activate.  I've tried with and with 
>> hard keyboard, used the roter to select buttons and it still tells me that 
>> my choice is not selected.  Any suggestions?
>> 
>> Thanks,
>> 
>> Kim
>> 
>> 
>> 
>> Sent from my iPhone
>> 
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Re: Apple accessibility support

[Joseph Hudson]

Hi, have you tried doing it with a regular computer I've had no problem doing 
with the regular computer. Meeting either with a Windows or Mac computer?
Joseph Hudson
I device support
Email
jhud7...@gmail.com 
Face time and iMessage
jhud7...@yahoo.com 
Office phone
641-715-3900 x34315
Emergency line
641-715-3900 x5887652
Skype
joseph.hudson89

> On Feb 19, 2015, at 11:51 AM, Kim Samco  wrote:
> 
> Hello,
> 
> I recently spent time withAAS and I'm amazed with the level of support.  The 
> teck was on the phone with me for more than 1.5 hours, was pleasant, 
> encouraging, clear communicator, and knowledgable and most importantly solved 
> my problem.
> 
> Last week I wrote to this list that my finger gestures seemed to have a mind 
> f their own.  The issue was thatthe 5s I dropped in the water had issues with 
> it's IOS and when I set up the new 5s I installed the problem from the 
> damaged 5s.  So far the gestures are working great.  the tech even called me 
> back the next day to see if things were OK.
> 
> Here's my problem, I'd like to complete the survey Apple sent but I can't get 
> the buttons indicating my choice to activate.  I've tried with and with hard 
> keyboard, used the roter to select buttons and it still tells me that my 
> choice is not selected.  Any suggestions?
> 
> Thanks,
> 
> Kim
> 
> 
> 
> Sent from my iPhone
> 
> -- 
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Re: Apple accessibility support

[Ioana Gandrabur]

About the survey it's possible that you can get the buttons to work if you 
scroll until the buttons are visible. Somehow the swiping or even using rotor 
does not always bring focus to the desired form field. So use 3 fingers flick 
up or down until you can find the button by exploring the screen with your 
finger. When you have found it you can do a split tap or a double tap and you 
might have better luck. In some surveys I have had to use the 3 finger flick 
left and right because the row of buttons was longer than the width of the 
iphone. definitely something to notify them about.HTH,Ioana 



Sent from my iPhone

> On Feb 19, 2015, at 1:15 PM, Richard Turner  wrote:
> 
> I've had issues with that survey as well.
> I'd call them and let them know.
> They really need to work on it.
> Glad you also found them so helpful. I have had nothing but good experiences 
> when I've needed to call them.
> Richard
> 
> 
> 
> 
> "There is no y in happiness."  -- source unknown
> 
> (sent from my iPhone 5S)
> 
> 
> 
>> On Feb 19, 2015, at 9:51 AM, Kim Samco  wrote:
>> 
>> Hello,
>> 
>> I recently spent time withAAS and I'm amazed with the level of support.  The 
>> teck was on the phone with me for more than 1.5 hours, was pleasant, 
>> encouraging, clear communicator, and knowledgable and most importantly 
>> solved my problem.
>> 
>> Last week I wrote to this list that my finger gestures seemed to have a mind 
>> f their own.  The issue was thatthe 5s I dropped in the water had issues 
>> with it's IOS and when I set up the new 5s I installed the problem from the 
>> damaged 5s.  So far the gestures are working great.  the tech even called me 
>> back the next day to see if things were OK.
>> 
>> Here's my problem, I'd like to complete the survey Apple sent but I can't 
>> get the buttons indicating my choice to activate.  I've tried with and with 
>> hard keyboard, used the roter to select buttons and it still tells me that 
>> my choice is not selected.  Any suggestions?
>> 
>> Thanks,
>> 
>> Kim
>> 
>> 
>> 
>> Sent from my iPhone
>> 
>> -- 
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Re: Apple accessibility support

[Richard Turner]

I've had issues with that survey as well.
I'd call them and let them know.
They really need to work on it.
Glad you also found them so helpful. I have had nothing but good experiences 
when I've needed to call them.
Richard




"There is no y in happiness."  -- source unknown

(sent from my iPhone 5S)



> On Feb 19, 2015, at 9:51 AM, Kim Samco  wrote:
> 
> Hello,
> 
> I recently spent time withAAS and I'm amazed with the level of support.  The 
> teck was on the phone with me for more than 1.5 hours, was pleasant, 
> encouraging, clear communicator, and knowledgable and most importantly solved 
> my problem.
> 
> Last week I wrote to this list that my finger gestures seemed to have a mind 
> f their own.  The issue was thatthe 5s I dropped in the water had issues with 
> it's IOS and when I set up the new 5s I installed the problem from the 
> damaged 5s.  So far the gestures are working great.  the tech even called me 
> back the next day to see if things were OK.
> 
> Here's my problem, I'd like to complete the survey Apple sent but I can't get 
> the buttons indicating my choice to activate.  I've tried with and with hard 
> keyboard, used the roter to select buttons and it still tells me that my 
> choice is not selected.  Any suggestions?
> 
> Thanks,
> 
> Kim
> 
> 
> 
> Sent from my iPhone
> 
> -- 
> The following information is important for all members of the viphone list. 
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Re: Apple accessibility

[Joseph Hudson]

Oh, I'm going to provide it to technical support numbers for the UK for those 
that are needing them. First one is. 0844 209 0611. The second one is 0800 107 
6285.
I hope this helps.
> On Jan 12, 2015, at 5:57 AM, Sieghard Weitzel  wrote:
> 
> I don’t know the UK number, but you can always call the regular number for 
> apple in the UK and ask or if you have Skype you can call the uS toll free 
> number as with skype you can call any toll free number around the world or at 
> least that is what they say.
>  
>  
> Regards,
> Sieghard
> From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> 
> [mailto:viphone@googlegroups.com <mailto:viphone@googlegroups.com>] On Behalf 
> Of Eleanor Roberts
> Sent: Tuesday, January 06, 2015 10:46 AM
> To: viphone@googlegroups.com <mailto:viphone@googlegroups.com>
> Subject: Re: Apple accessibility
>  
> Hi all 
>  
> Thanks forr this very useful information. I've used the Apple accessibility 
> e-mail address before. However, as I'm not in the US was just wondering 
> whether anyone knows if there's a UK-based phone number I could call for 
> accessibility support if I ever needed to? 
>  
> Thanks. 
>  
> Eleanor 
> 
> Sent from my iPad
> 
> On 6 Jan 2015, at 18:28, Alan Lemly  <mailto:wale...@gmail.com>> wrote:
> 
>> I agree with Neal for the Apple Accessibility Support phone number. The 
>> number provided by Teresa was Apple US iPhone Technical Support.
>>  
>> And for those interested, here's the Apple Accessibility Support email 
>> address:
>>  
>> accessibil...@apple.com <mailto:accessibil...@apple.com>
>>  
>> Alan Lemly
>>  
>> -Original Message-
>> From: viphone@googlegroups.com 
>> <mailto:viphone@googlegroups.com>[mailto:viphone@googlegroups.com 
>> <mailto:viphone@googlegroups.com>] On Behalf Of Neal Ewers
>> Sent: Tuesday, January 06, 2015 12:21 PM
>> To: viphone@googlegroups.com <mailto:viphone@googlegroups.com>
>> Subject: RE: Apple accessibility
>>  
>> Marie, It’s \
>> 877-204-3930
>>  
>> Neal
>>  
>>  
>> From: viphone@googlegroups.com 
>> <mailto:viphone@googlegroups.com>[mailto:viphone@googlegroups.com 
>> <mailto:viphone@googlegroups.com>] On Behalf Of Marie
>> Sent: Tuesday, January 06, 2015 12:18 PM
>> To: viphone@googlegroups.com <mailto:viphone@googlegroups.com>
>> Subject: Apple accessibility
>>  
>> I have misplaced the phone number for the Apple Accessibility, so could 
>> someone please re-post. Sorry and this time I will put it in my contacts 
>> like a good little Doobie.
>> Marie
>>  
>> -- 
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RE: Apple accessibility

[Sieghard Weitzel]

I don’t know the UK number, but you can always call the regular number for 
apple in the UK and ask or if you have Skype you can call the uS toll free 
number as with skype you can call any toll free number around the world or at 
least that is what they say.

 

 

Regards,

Sieghard

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Eleanor Roberts
Sent: Tuesday, January 06, 2015 10:46 AM
To: viphone@googlegroups.com
Subject: Re: Apple accessibility

 

Hi all 

 

Thanks forr this very useful information. I've used the Apple accessibility 
e-mail address before. However, as I'm not in the US was just wondering whether 
anyone knows if there's a UK-based phone number I could call for accessibility 
support if I ever needed to? 

 

Thanks. 

 

Eleanor 

Sent from my iPad


On 6 Jan 2015, at 18:28, Alan Lemly mailto:wale...@gmail.com> > wrote:

I agree with Neal for the Apple Accessibility Support phone number. The number 
provided by Teresa was Apple US iPhone Technical Support.

 

And for those interested, here's the Apple Accessibility Support email address:

 

accessibil...@apple.com <mailto:accessibil...@apple.com> 

 

Alan Lemly

 

-Original Message-
From: viphone@googlegroups.com <mailto:viphone@googlegroups.com>  
[mailto:viphone@googlegroups.com] On Behalf Of Neal Ewers
Sent: Tuesday, January 06, 2015 12:21 PM
To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> 
Subject: RE: Apple accessibility

 

Marie, It’s \

877-204-3930

 

Neal

 

 

From: viphone@googlegroups.com <mailto:viphone@googlegroups.com>  
[mailto:viphone@googlegroups.com] On Behalf Of Marie
Sent: Tuesday, January 06, 2015 12:18 PM
To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> 
Subject: Apple accessibility

 

I have misplaced the phone number for the Apple Accessibility, so could someone 
please re-post. Sorry and this time I will put it in my contacts like a good 
little Doobie.

Marie

 

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The following information is important for all 

Re: Apple accessibility

[Eleanor Roberts]

Hi all 

Thanks forr this very useful information. I've used the Apple accessibility 
e-mail address before. However, as I'm not in the US was just wondering whether 
anyone knows if there's a UK-based phone number I could call for accessibility 
support if I ever needed to? 

Thanks. 

Eleanor 

Sent from my iPad

> On 6 Jan 2015, at 18:28, Alan Lemly  wrote:
> 
> I agree with Neal for the Apple Accessibility Support phone number. The 
> number provided by Teresa was Apple US iPhone Technical Support.
>  
> And for those interested, here's the Apple Accessibility Support email 
> address:
>  
> accessibil...@apple.com
>  
> Alan Lemly
>  
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Neal Ewers
> Sent: Tuesday, January 06, 2015 12:21 PM
> To: viphone@googlegroups.com
> Subject: RE: Apple accessibility
>  
> Marie, It’s \
> 877-204-3930
>  
> Neal
>  
>  
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Marie
> Sent: Tuesday, January 06, 2015 12:18 PM
> To: viphone@googlegroups.com
> Subject: Apple accessibility
>  
> I have misplaced the phone number for the Apple Accessibility, so could 
> someone please re-post. Sorry and this time I will put it in my contacts like 
> a good little Doobie.
> Marie
>  
> -- 
> The following information is important for all members of the viphone list. 
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RE: Apple accessibility

[Alan Lemly]

I agree with Neal for the Apple Accessibility Support phone number. The
number provided by Teresa was Apple US iPhone Technical Support.

 

And for those interested, here's the Apple Accessibility Support email
address:

 

accessibil...@apple.com

 

Alan Lemly

 

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Neal Ewers
Sent: Tuesday, January 06, 2015 12:21 PM
To: viphone@googlegroups.com
Subject: RE: Apple accessibility

 

Marie, It's \

877-204-3930

 

Neal

 

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Marie
Sent: Tuesday, January 06, 2015 12:18 PM
To: viphone@googlegroups.com
Subject: Apple accessibility

 

I have misplaced the phone number for the Apple Accessibility, so could
someone please re-post. Sorry and this time I will put it in my contacts
like a good little Doobie.

Marie

 

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RE: Apple accessibility

[Neal Ewers]

Hi, The number I gave is evidently a more general number. They also do iPhone 
support. Teresa's number seems to be a more specific iPhone support number. I'm 
guessing they will both work in that I have used the one I sent to get iPhone 
support as well.

Neal


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Teresa Christian
Sent: Tuesday, January 06, 2015 12:20 PM
To: viphone@googlegroups.com
Subject: Re: Apple accessibility

Here is the Apple Accessability Tec Support: 800-694-7466

On 1/6/15, Marie  wrote:
> I have misplaced the phone number for the Apple Accessibility, so 
> could someone please re-post. Sorry and this time I will put it in my 
> contacts like a good little Doobie.
> Marie
>
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RE: Apple accessibility

[Neal Ewers]

Marie, It’s \

877-204-3930

 

Neal

 

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Marie
Sent: Tuesday, January 06, 2015 12:18 PM
To: viphone@googlegroups.com
Subject: Apple accessibility

 

I have misplaced the phone number for the Apple Accessibility, so could someone 
please re-post. Sorry and this time I will put it in my contacts like a good 
little Doobie.

Marie

 

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Re: Apple accessibility

[Teresa Christian]

Here is the Apple Accessability Tec Support: 800-694-7466

On 1/6/15, Marie  wrote:
> I have misplaced the phone number for the Apple Accessibility, so could
> someone please re-post. Sorry and this time I will put it in my contacts
> like a good little Doobie.
> Marie
>
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RE: Apple Accessibility

[Sieghard Weitzel]

Hello Jonathan,

 

Sorry, I should have specified that I was trying this with Windows, Internet 
Explorer (and Firefox) and Jaws. I think you mentioned before on the testers 
list that it works OK with Safari, but while I love my iPhone, I don’t yet own 
a Mac. I am also no slouch when it comes to getting things done on the web with 
Jaws, bbut that one was beyond me or at least beyond my patience. Since I have 
sighted help most any time I want due to the fact that I employee a few sighted 
people, I sometimes just find it easier to get past an issue that way rather 
than spending half an hour trying to figure it out and possible not getting 
there anyways. Either way, Apple definitely could improve things a fair bit 
when it comes to iCloud and the bug reporter page.

Maybe I should have tried to access this via my iPhone.

 

 

Regards,

Sieghard

 

 

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Jonathan Mosen
Sent: Wednesday, September 24, 2014 2:04 PM
To: viphone@googlegroups.com
Subject: Re: Apple Accessibility

 

Hi Siegard, I found it pretty useable if you use it with Safari though.

Jonathan Mosen

Mosen Consulting

Blindness technology eBooks, tutorials and training

http://Mosen.org

 

On 25/09/2014, at 5:21 am, Sieghard Weitzel mailto:siegh...@live.ca> > wrote:

 

Just email  <mailto:accessibil...@apple.com> accessibil...@apple.com. There 
was/is a bug report form on the developer portal for reporting bugs during the 
beta cycle. Unfortunately Apple designed it so that’s it is all but 
inaccessible for a screenreader user. 

 

 

From: viphone@googlegroups.com <mailto:viphone@googlegroups.com>  
[mailto:viphone@googlegroups.com] On Behalf Of Teresa Cochran
Sent: Wednesday, September 24, 2014 9:46 AM
To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> 
Subject: Re: Apple Accessibility

 

Is there a bug-report form, or do we write an email to  
<mailto:accessibil...@apple.com> accessibil...@apple.com in our own words?

"We can see with the eyes, but we see with the brain as well, and seeing with 
the brain is often called imagination."--Oliver Sacks


On Sep 24, 2014, at 8:23 AM, Krister Ekstrom < 
<mailto:kris...@kristersplace.com> kris...@kristersplace.com> wrote:

Hi,
I can confirm what you said. I also reported a bug to Apple Accessibility and 
along with the canned reply about that they had forwarded the message and so 
on, there came a message in which someone asked questions about the bug in 
question. Besides, in all the time i have had my IPhone i can't remember a bug 
that hasn't been fixed, but it may take some time.
/Krister





24 sep 2014 kl. 17:13 skrev John Diakogeorgiou < 
<mailto:jdiakoge2...@gmail.com> jdiakoge2...@gmail.com>:

 

I just wanted to tell everyone to please report bugs. Apple

Accessibility is listening. I sent them a bug report a few days ago.

Today I received an email from them asking questions about my report.

This tells me that they are working on the issues which we are

reporting. Please continue to inform them in a positive and

informative fashion.

 

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Re: Apple Accessibility

[Isaac Hebert]

I have also wrote to apple accessibility about the numbers sticking when 
dialing a phone number in to the keypad.
Isaac Hebert
hebertisaa...@gmail.com



On Sep 24, 2014, at 10:23 AM, Krister Ekstrom  wrote:

> Hi,
> I can confirm what you said. I also reported a bug to Apple Accessibility and 
> along with the canned reply about that they had forwarded the message and so 
> on, there came a message in which someone asked questions about the bug in 
> question. Besides, in all the time i have had my IPhone i can't remember a 
> bug that hasn't been fixed, but it may take some time.
> /Krister
> 
>> 24 sep 2014 kl. 17:13 skrev John Diakogeorgiou :
>> 
>> I just wanted to tell everyone to please report bugs. Apple
>> Accessibility is listening. I sent them a bug report a few days ago.
>> Today I received an email from them asking questions about my report.
>> This tells me that they are working on the issues which we are
>> reporting. Please continue to inform them in a positive and
>> informative fashion.
>> 
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Re: Apple Accessibility

[Russ Kiehne]

Likewise, I just received an email from them earlier today.

-Original Message- 
From: John Diakogeorgiou

Sent: Wednesday, September 24, 2014 8:13 AM
To: viphone@googlegroups.com
Subject: Apple Accessibility

I just wanted to tell everyone to please report bugs. Apple
Accessibility is listening. I sent them a bug report a few days ago.
Today I received an email from them asking questions about my report.
This tells me that they are working on the issues which we are
reporting. Please continue to inform them in a positive and
informative fashion.

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Re: Apple Accessibility

[Jonathan Mosen]

Hi Annie, interesting. What about on your iThing?
Jonathan Mosen
Mosen Consulting
Blindness technology eBooks, tutorials and training
http://Mosen.org

> On 25/09/2014, at 10:17 am, Annie Skov Nielsen  
> wrote:
> 
> Hi Jonathan.
> 
> I tried with safari, and I could not use some of the boxes where you have to 
> choose, with safari on my mac.
> 
> Best regards Annie.
> Den 24/09/2014 kl. 23.03 skrev Jonathan Mosen  <mailto:jmo...@mosen.org>>:
> 
>> Hi Siegard, I found it pretty useable if you use it with Safari though.
>> Jonathan Mosen
>> Mosen Consulting
>> Blindness technology eBooks, tutorials and training
>> http://Mosen.org <http://mosen.org/>
>>> On 25/09/2014, at 5:21 am, Sieghard Weitzel >> <mailto:siegh...@live.ca>> wrote:
>>> 
>>> Just email accessibil...@apple.com <mailto:accessibil...@apple.com>. There 
>>> was/is a bug report form on the developer portal for reporting bugs during 
>>> the beta cycle. Unfortunately Apple designed it so that's it is all but 
>>> inaccessible for a screenreader user. 
>>>  
>>>  
>>> From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> 
>>> [mailto:viphone@googlegroups.com <mailto:viphone@googlegroups.com>] On 
>>> Behalf Of Teresa Cochran
>>> Sent: Wednesday, September 24, 2014 9:46 AM
>>> To: viphone@googlegroups.com <mailto:viphone@googlegroups.com>
>>> Subject: Re: Apple Accessibility
>>>  
>>> Is there a bug-report form, or do we write an email to 
>>> accessibil...@apple.com <mailto:accessibil...@apple.com> in our own words?
>>> 
>>> "We can see with the eyes, but we see with the brain as well, and seeing 
>>> with the brain is often called imagination."--Oliver Sacks
>>> 
>>> On Sep 24, 2014, at 8:23 AM, Krister Ekstrom >> <mailto:kris...@kristersplace.com>> wrote:
>>> 
>>>> Hi,
>>>> I can confirm what you said. I also reported a bug to Apple Accessibility 
>>>> and along with the canned reply about that they had forwarded the message 
>>>> and so on, there came a message in which someone asked questions about the 
>>>> bug in question. Besides, in all the time i have had my IPhone i can't 
>>>> remember a bug that hasn't been fixed, but it may take some time.
>>>> /Krister
>>>> 
>>>> 
>>>>> 24 sep 2014 kl. 17:13 skrev John Diakogeorgiou >>>> <mailto:jdiakoge2...@gmail.com>>:
>>>>>  
>>>>> I just wanted to tell everyone to please report bugs. Apple
>>>>> Accessibility is listening. I sent them a bug report a few days ago.
>>>>> Today I received an email from them asking questions about my report.
>>>>> This tells me that they are working on the issues which we are
>>>>> reporting. Please continue to inform them in a positive and
>>>>> informative fashion.
>>>>>  
>>>>> -- 
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>>>>> list. All new members to the this list are moderated by default. If you 
>>>>> have any questions or concerns about the running of this list, or if you 
>>>>> feel that a member's post is inappropriate, please contact the owners or 
>>>>> moderators directly rather than posting on the list itself. The archives 
>>>>> for this list can be searched at 
>>>>> http://www.mail-archive.com/viphone@googlegroups.com/ 
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Re: Apple Accessibility

[Annie Skov Nielsen]

Hi Jonathan.

I tried with safari, and I could not use some of the boxes where you have to 
choose, with safari on my mac.

Best regards Annie.
Den 24/09/2014 kl. 23.03 skrev Jonathan Mosen :

> Hi Siegard, I found it pretty useable if you use it with Safari though.
> Jonathan Mosen
> Mosen Consulting
> Blindness technology eBooks, tutorials and training
> http://Mosen.org
> 
>> On 25/09/2014, at 5:21 am, Sieghard Weitzel  wrote:
>> 
>> Just email accessibil...@apple.com. There was/is a bug report form on the 
>> developer portal for reporting bugs during the beta cycle. Unfortunately 
>> Apple designed it so that's it is all but inaccessible for a screenreader 
>> user. 
>>  
>>  
>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf 
>> Of Teresa Cochran
>> Sent: Wednesday, September 24, 2014 9:46 AM
>> To: viphone@googlegroups.com
>> Subject: Re: Apple Accessibility
>>  
>> Is there a bug-report form, or do we write an email to 
>> accessibil...@apple.com in our own words?
>> 
>> "We can see with the eyes, but we see with the brain as well, and seeing 
>> with the brain is often called imagination."--Oliver Sacks
>> 
>> On Sep 24, 2014, at 8:23 AM, Krister Ekstrom  
>> wrote:
>> 
>>> Hi,
>>> I can confirm what you said. I also reported a bug to Apple Accessibility 
>>> and along with the canned reply about that they had forwarded the message 
>>> and so on, there came a message in which someone asked questions about the 
>>> bug in question. Besides, in all the time i have had my IPhone i can't 
>>> remember a bug that hasn't been fixed, but it may take some time.
>>> /Krister
>>> 
>>> 
>>>> 24 sep 2014 kl. 17:13 skrev John Diakogeorgiou :
>>>>  
>>>> I just wanted to tell everyone to please report bugs. Apple
>>>> Accessibility is listening. I sent them a bug report a few days ago.
>>>> Today I received an email from them asking questions about my report.
>>>> This tells me that they are working on the issues which we are
>>>> reporting. Please continue to inform them in a positive and
>>>> informative fashion.
>>>>  
>>>> -- 
>>>> The following information is important for all members of the viphone 
>>>> list. All new members to the this list are moderated by default. If you 
>>>> have any questions or concerns about the running of this list, or if you 
>>>> feel that a member's post is inappropriate, please contact the owners or 
>>>> moderators directly rather than posting on the list itself. The archives 
>>>> for this list can be searched at 
>>>> http://www.mail-archive.com/viphone@googlegroups.com/.
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>>> 
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Re: Apple Accessibility

[Jonathan Mosen]

Hi Siegard, I found it pretty useable if you use it with Safari though.
Jonathan Mosen
Mosen Consulting
Blindness technology eBooks, tutorials and training
http://Mosen.org

> On 25/09/2014, at 5:21 am, Sieghard Weitzel  wrote:
> 
> Just email accessibil...@apple.com <mailto:accessibil...@apple.com>. There 
> was/is a bug report form on the developer portal for reporting bugs during 
> the beta cycle. Unfortunately Apple designed it so that’s it is all but 
> inaccessible for a screenreader user. 
>  
>  
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Teresa Cochran
> Sent: Wednesday, September 24, 2014 9:46 AM
> To: viphone@googlegroups.com
> Subject: Re: Apple Accessibility
>  
> Is there a bug-report form, or do we write an email to 
> accessibil...@apple.com <mailto:accessibil...@apple.com> in our own words?
> 
> "We can see with the eyes, but we see with the brain as well, and seeing with 
> the brain is often called imagination."--Oliver Sacks
> 
> On Sep 24, 2014, at 8:23 AM, Krister Ekstrom  <mailto:kris...@kristersplace.com>> wrote:
> 
>> Hi,
>> I can confirm what you said. I also reported a bug to Apple Accessibility 
>> and along with the canned reply about that they had forwarded the message 
>> and so on, there came a message in which someone asked questions about the 
>> bug in question. Besides, in all the time i have had my IPhone i can't 
>> remember a bug that hasn't been fixed, but it may take some time.
>> /Krister
>> 
>> 
>>> 24 sep 2014 kl. 17:13 skrev John Diakogeorgiou >> <mailto:jdiakoge2...@gmail.com>>:
>>>  
>>> I just wanted to tell everyone to please report bugs. Apple
>>> Accessibility is listening. I sent them a bug report a few days ago.
>>> Today I received an email from them asking questions about my report.
>>> This tells me that they are working on the issues which we are
>>> reporting. Please continue to inform them in a positive and
>>> informative fashion.
>>>  
>>> -- 
>>> The following information is important for all members of the viphone list. 
>>> All new members to the this list are moderated by default. If you have any 
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>>> directly rather than posting on the list itself. The archives for this list 
>>> can be searched at http://www.mail-archive.com/viphone@googlegroups.com/ 
>>> <http://www.mail-archive.com/viphone@googlegroups.com/>.
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>>> <mailto:viphone@googlegroups.com>.
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>> 
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RE: Apple Accessibility

[Sieghard Weitzel]

Just email accessibil...@apple.com <mailto:accessibil...@apple.com> . There 
was/is a bug report form on the developer portal for reporting bugs during the 
beta cycle. Unfortunately Apple designed it so that’s it is all but 
inaccessible for a screenreader user. 

 

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Teresa Cochran
Sent: Wednesday, September 24, 2014 9:46 AM
To: viphone@googlegroups.com
Subject: Re: Apple Accessibility

 

Is there a bug-report form, or do we write an email to accessibil...@apple.com 
<mailto:accessibil...@apple.com>  in our own words?

"We can see with the eyes, but we see with the brain as well, and seeing with 
the brain is often called imagination."--Oliver Sacks


On Sep 24, 2014, at 8:23 AM, Krister Ekstrom mailto:kris...@kristersplace.com> > wrote:

Hi,
I can confirm what you said. I also reported a bug to Apple Accessibility and 
along with the canned reply about that they had forwarded the message and so 
on, there came a message in which someone asked questions about the bug in 
question. Besides, in all the time i have had my IPhone i can't remember a bug 
that hasn't been fixed, but it may take some time.
/Krister




24 sep 2014 kl. 17:13 skrev John Diakogeorgiou mailto:jdiakoge2...@gmail.com> >:

 

I just wanted to tell everyone to please report bugs. Apple

Accessibility is listening. I sent them a bug report a few days ago.

Today I received an email from them asking questions about my report.

This tells me that they are working on the issues which we are

reporting. Please continue to inform them in a positive and

informative fashion.

 

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Re: Apple Accessibility

[Teresa Cochran]

Is there a bug-report form, or do we write an email to accessibil...@apple.com 
in our own words?

"We can see with the eyes, but we see with the brain as well, and seeing with 
the brain is often called imagination."--Oliver Sacks

> On Sep 24, 2014, at 8:23 AM, Krister Ekstrom  
> wrote:
> 
> Hi,
> I can confirm what you said. I also reported a bug to Apple Accessibility and 
> along with the canned reply about that they had forwarded the message and so 
> on, there came a message in which someone asked questions about the bug in 
> question. Besides, in all the time i have had my IPhone i can't remember a 
> bug that hasn't been fixed, but it may take some time.
> /Krister
> 
>> 24 sep 2014 kl. 17:13 skrev John Diakogeorgiou :
>> 
>> I just wanted to tell everyone to please report bugs. Apple
>> Accessibility is listening. I sent them a bug report a few days ago.
>> Today I received an email from them asking questions about my report.
>> This tells me that they are working on the issues which we are
>> reporting. Please continue to inform them in a positive and
>> informative fashion.
>> 
>> -- 
>> The following information is important for all members of the viphone list. 
>> All new members to the this list are moderated by default. If you have any 
>> questions or concerns about the running of this list, or if you feel that a 
>> member's post is inappropriate, please contact the owners or moderators 
>> directly rather than posting on the list itself. The archives for this list 
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> 
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Re: Apple Accessibility

[Krister Ekstrom]

Hi,
I can confirm what you said. I also reported a bug to Apple Accessibility and 
along with the canned reply about that they had forwarded the message and so 
on, there came a message in which someone asked questions about the bug in 
question. Besides, in all the time i have had my IPhone i can't remember a bug 
that hasn't been fixed, but it may take some time.
/Krister

> 24 sep 2014 kl. 17:13 skrev John Diakogeorgiou :
> 
> I just wanted to tell everyone to please report bugs. Apple
> Accessibility is listening. I sent them a bug report a few days ago.
> Today I received an email from them asking questions about my report.
> This tells me that they are working on the issues which we are
> reporting. Please continue to inform them in a positive and
> informative fashion.
> 
> -- 
> The following information is important for all members of the viphone list. 
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Re: Apple Accessibility about screen curtain and battery, was: battery draining

[Chris Smart]

Mike, I'm likely to believe people who have tested this by having the 
phone do a specific task for as long as it takes to run the battery 
down, recharge, turn off screen curtain, run the exact same test again.


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RE: Apple Accessibility about screen curtain and battery, was: battery draining

[Jon C. Pierson]

Hi,
Or you can just tell Siri: "make the screen brighter".

Jon


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Sieghard Weitzel
Sent: Tuesday, September 10, 2013 6:45 PM
To: viphone@googlegroups.com
Subject: RE: Apple Accessibility about screen curtain and battery, was:
battery draining

Hello Shai,

I definitely think you should turn auto brightness off and, unless you
yourself have useable vision or have a sighted person who often uses the
phone I would turn brightness to 0.
You can always turn it up if needed, this will be very much easier next week
when iOS 7 comes out where you can simply touch an item in the status bar,
swipe up with 3 fingers to bring up the new Control Center where you have
the brightness settting easily accessible.
If you are concerned somebody reads over your shoulder where they shouldn't,
you can still turn the screen curtain on, it won't extend your battery life,
but it shouldn't hurt it, either.


Regards,
Sieghard

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Shai
Sent: Tuesday, September 10, 2013 5:31 PM
To: viphone@googlegroups.com
Subject: RE: Apple Accessibility about screen curtain and battery, was:
battery draining

Hello Sieghard,
Thanks for checking in on this. Would it be good then to turn screen curtain
off, set brightness down to 0 and turn autobrightness off to keep that
setting?
Also, what about if a sighted person were to use the phone, should that
setting be left on? Would one still get the same affect of increased battery
life? 
Thanks in advance for your response


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Sieghard Weitzel
Sent: Tuesday, September 10, 2013 12:29 PM
To: viphone@googlegroups.com
Subject: Apple Accessibility about screen curtain and battery, was: battery
draining

Hello Listers,

As has been pointed out before, the screen curtain does not help extend
battery life. I wrote to Apple Accessibility and ask for an official
statement regarding screen curtain and brightness and below is the reply:

From: Apple Accessibility [mailto:accessibil...@apple.com]
Sent: Tuesday, September 10, 2013 7:45 AM
To: siegh...@live.ca
Subject: [415306] Screen curtain and battery draining

Hello, Sieghard.

Dimming the screen is the correct means of regulating backlight power
consumption for best battery life between charges.  Officially:

"[turning] screen curtain 'on' has no effect on battery. Dimming the screen
does effect the battery."

The curtain function is a means to obscure screen content quickly, hence the
three-finger triple-tap activates it.

Please feel welcome to share this information with your discussion group.

Regards
Apple Accessibility

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RE: Apple Accessibility about screen curtain and battery, was: battery draining

[Sieghard Weitzel]

Hello Shai,

I definitely think you should turn auto brightness off and, unless you
yourself have useable vision or have a sighted person who often uses the
phone I would turn brightness to 0.
You can always turn it up if needed, this will be very much easier next week
when iOS 7 comes out where you can simply touch an item in the status bar,
swipe up with 3 fingers to bring up the new Control Center where you have
the brightness settting easily accessible.
If you are concerned somebody reads over your shoulder where they shouldn't,
you can still turn the screen curtain on, it won't extend your battery life,
but it shouldn't hurt it, either.


Regards,
Sieghard

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Shai
Sent: Tuesday, September 10, 2013 5:31 PM
To: viphone@googlegroups.com
Subject: RE: Apple Accessibility about screen curtain and battery, was:
battery draining

Hello Sieghard,
Thanks for checking in on this. Would it be good then to turn screen curtain
off, set brightness down to 0 and turn autobrightness off to keep that
setting?
Also, what about if a sighted person were to use the phone, should that
setting be left on? Would one still get the same affect of increased battery
life? 
Thanks in advance for your response


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Sieghard Weitzel
Sent: Tuesday, September 10, 2013 12:29 PM
To: viphone@googlegroups.com
Subject: Apple Accessibility about screen curtain and battery, was: battery
draining

Hello Listers,

As has been pointed out before, the screen curtain does not help extend
battery life. I wrote to Apple Accessibility and ask for an official
statement regarding screen curtain and brightness and below is the reply:

From: Apple Accessibility [mailto:accessibil...@apple.com]
Sent: Tuesday, September 10, 2013 7:45 AM
To: siegh...@live.ca
Subject: [415306] Screen curtain and battery draining

Hello, Sieghard.

Dimming the screen is the correct means of regulating backlight power
consumption for best battery life between charges.  Officially:

"[turning] screen curtain 'on' has no effect on battery. Dimming the screen
does effect the battery."

The curtain function is a means to obscure screen content quickly, hence the
three-finger triple-tap activates it.

Please feel welcome to share this information with your discussion group.

Regards
Apple Accessibility

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RE: Apple Accessibility about screen curtain and battery, was: battery draining

[Shai]

Hello Sieghard,
Thanks for checking in on this. Would it be good then to turn screen curtain
off, set brightness down to 0 and turn autobrightness off to keep that
setting?
Also, what about if a sighted person were to use the phone, should that
setting be left on? Would one still get the same affect of increased battery
life? 
Thanks in advance for your response


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Sieghard Weitzel
Sent: Tuesday, September 10, 2013 12:29 PM
To: viphone@googlegroups.com
Subject: Apple Accessibility about screen curtain and battery, was: battery
draining

Hello Listers,

As has been pointed out before, the screen curtain does not help extend
battery life. I wrote to Apple Accessibility and ask for an official
statement regarding screen curtain and brightness and below is the reply:

From: Apple Accessibility [mailto:accessibil...@apple.com]
Sent: Tuesday, September 10, 2013 7:45 AM
To: siegh...@live.ca
Subject: [415306] Screen curtain and battery draining

Hello, Sieghard.

Dimming the screen is the correct means of regulating backlight power
consumption for best battery life between charges.  Officially:

"[turning] screen curtain 'on' has no effect on battery. Dimming the screen
does effect the battery."

The curtain function is a means to obscure screen content quickly, hence the
three-finger triple-tap activates it.

Please feel welcome to share this information with your discussion group.

Regards
Apple Accessibility

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Re: Apple Accessibility about screen curtain and battery, was: battery draining

[Michael Capelle]

this is not true at all, i have turned on screen curten, and noticed my life 
of the phone has lasted longer.

thanks.
mike.

-Original Message- 
From: Sieghard Weitzel

Sent: Tuesday, September 10, 2013 2:28 PM
To: viphone@googlegroups.com
Subject: Apple Accessibility about screen curtain and battery, was: battery 
draining


Hello Listers,

As has been pointed out before, the screen curtain does not help extend
battery life. I wrote to Apple Accessibility and ask for an official
statement regarding screen curtain and brightness and below is the reply:

From: Apple Accessibility [mailto:accessibil...@apple.com]
Sent: Tuesday, September 10, 2013 7:45 AM
To: siegh...@live.ca
Subject: [415306] Screen curtain and battery draining

Hello, Sieghard.

Dimming the screen is the correct means of regulating backlight power
consumption for best battery life between charges.  Officially:

"[turning] screen curtain 'on' has no effect on battery. Dimming the screen
does effect the battery."

The curtain function is a means to obscure screen content quickly, hence the
three-finger triple-tap activates it.

Please feel welcome to share this information with your discussion group.

Regards
Apple Accessibility

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