Re: [AFMUG] drones

If you operate a business from your home and send your drone up to check your gutters for leaves, you need a license On Mon, Apr 30, 2018 at 6:12 PM, Forrest Christian (List Account) < li...@packetflux.com> wrote: > So, I went and brushed up on the non-commerical rules just because I > haven't

Re: [AFMUG] drones

So, I went and brushed up on the non-commerical rules just because I haven't paid much attention to them recently, and they seem to have changed a bit, probably partially due to the law which was passed a few months ago ... I agree 100%. For non-commerical, everything I read indicates that

Re: [AFMUG] drones

You are very correct, no waver needed, my bad, a lack of disapproval constitutes approval after talking to the tower, 400 foot limit is in effect. On 04/30/2018 03:35 PM, Matt Hoppes wrote: Hobbyists do not get waivers. Commercial gets waivers. Hobbyists call the Tower. Commercial just flies

Re: [AFMUG] drones

we have a pretty nice drone, i havent even touched the case, The license is relatively cheap and the class is dolt proof, just finding the time That and not wanting to have a gust trash the companies drone On Mon, Apr 30, 2018 at 5:35 PM, Matt Hoppes < mattli...@rivervalleyinternet.net>

Re: [AFMUG] drones

Hobbyists do not get waivers. Commercial gets waivers. Hobbyists call the Tower. Commercial just flies - with the waiver. Waivers are going away in favor of the instant authorization system LAANC. Clearly we need a session on drones at wispapalooza. > On Apr 30, 2018, at 18:16, Robert

Re: [AFMUG] drones

5 miles around an airport they certainly are. And completely prohibited without a waver.. On 04/30/2018 08:19 AM, Matt Hoppes wrote: Actually hobbyists are not limited to how high they can fly. On Apr 30, 2018, at 11:11, Forrest Christian (List Account)

Re: [AFMUG] Problems with Packetflux Powerinjector

If you have a base unit attached to these, you should look at the event counters on the tripped line in the binary/boolean tab to determine if the device is detecting an overcurrent event.If it's seeing an overcurrent trip, then yes, check the surge suppressors. The other item is what has

Re: [AFMUG] Looking for work Knoxville Tennessee

I would probably post something on the WISPA list. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Mon, Apr 30, 2018 at 3:36 PM, Timothy Steele wrote: > I've done a little of everything but network planning and and

[AFMUG] Anyone need any residential ATA's? Have 50+ ReadyNET VRT210 1 Line ATA's in great shape

Hi All, I've got 50+ great shape ReadyNET VRT210 1 port ATA/router (no wi-fi) units. Retail new ~ 58, we are looking for 30 each, if you buy in bulk can do cheaper. All come with power adapter, verified working condition. We're switching to mostly cambium managed ata / wifi router combos so

Re: [AFMUG] drones

My companies insurance carrier banned drones from being used on company time I have two of them and have found them to be incredibly useful when I could use them. On Mon, Apr 30, 2018 at 12:14 PM, Steve Jones wrote: > its a relatively cheap license, and there are

Re: [AFMUG] OT: Chinese Robo calls

I've gotten 3 just this morning. Very irritating. This is the podcast I was referring to: https://www.pri.org/stories/2018-04-30/if-you-get-robocall-mandarin-just-hang bp On 4/30/2018 10:18 AM, Lewis Bergman wrote: Good thought Bill, but that already exists. Or at

Re: [AFMUG] Provider billing

>>> Yes, but not taxing it? That is not legal in most states. Taxing it as in showing the Tax separately ? is grey area. Taxing as in pocketing the Tax portion vs submitting it to the state ! is illegal :) Regards. Faisal Imtiaz Snappy Internet & Telecom http://www.snappytelecom.net

Re: [AFMUG] Looking for work Knoxville Tennessee

I've done a little of everything but network planning and and finding ways to get wireless internet to customers that no one else can is where my heart is.. here is my LinkedIn profile https://www.linkedin.com/in/timothy-steele-40105723 On Mon, Apr 30, 2018, 1:27 PM Josh Luthman

Re: [AFMUG] Fiber recommendation.

If you're getting a zip cord it will slip right through. Gotta pay attention to the min & max cable diameters for the strain relief. If you wanted that strain relief, you might have to bump up to a distribution cable just to get a thicker O.D. -- Original Message -- From: "Jay

Re: [AFMUG] Fiber recommendation.

That looks like what we need. Adam Moffett wrote: I don't know the proper name of this device, but they make a finger trap style strain relief with a ring sized to rest on top of the conduit fitting. So you feed the cable through the finger trap, then feed it through the conduit, then the

Re: [AFMUG] Fiber recommendation.

Bend Insensitive will meet G.657 spec. There are letters and numbers which come after that which tell you how many mm of bend gives you 0.1db of attenuation. Corning says their "Clearcurve" fiber exceeds the best G.657 spec, but for Ethernet on an in-building single mode run I'd say anything

Re: [AFMUG] Fiber recommendation.

The junction boxes are spaced out enough that we can pull in stages so I'm not worried about that but I'm with you about all the 90's. Given the structure of the bank they were unavoidable. Bill Prince wrote: That's going to be tough. You have 4 more 90s than you want, so if there is a way

Re: [AFMUG] Fiber recommendation.

https://www.fs.com/products/70220.html On Mon, Apr 30, 2018 at 2:42 PM, Louis Arsenault wrote: > probably a good candidate for armored as well. > https://www.fs.com/products/40892.html > > On Mon, Apr 30, 2018 at 2:40 PM, Bill Prince wrote: > >> That's

Re: [AFMUG] Fiber recommendation.

probably a good candidate for armored as well. https://www.fs.com/products/40892.html On Mon, Apr 30, 2018 at 2:40 PM, Bill Prince wrote: > That's going to be tough. You have 4 more 90s than you want, so if there > is a way to break the run into multiple pulls is the only

Re: [AFMUG] Problems with Packetflux Powerinjector

OK, I will replace all 8 cards and see what happens. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Mon, Apr 30, 2018 at 2:18 PM, Chuck McCown wrote: > If a surge suppressor gets wounded it can cause all kinds of problems.

Re: [AFMUG] Fiber recommendation.

That's going to be tough. You have 4 more 90s than you want, so if there is a way to break the run into multiple pulls is the only way you're going to make it. Those junction boxes are going to make it very hard to transition without exceeding the minimum bend radius. bp

Re: [AFMUG] Fiber recommendation.

I would be looking for a Riser rated Zip Cord cable with bend insensitive fiber if it is going to be all inside conduit and not exposed to sunlight. zip cord is going to flexible. On Mon, Apr 30, 2018 at 2:36 PM, Adam Moffett wrote: > I don't know the proper name of this

Re: [AFMUG] Fiber recommendation.

Yep. Any recommendations for flexible, bend insensitive cable will be greatly appreciated. Adam Moffett wrote: I don't know the proper name of this device, but they make a finger trap style strain relief with a ring sized to rest on top of the conduit fitting. So you feed the cable through

Re: [AFMUG] Fiber recommendation.

I don't know the proper name of this device, but they make a finger trap style strain relief with a ring sized to rest on top of the conduit fitting. So you feed the cable through the finger trap, then feed it through the conduit, then the weight is carried at the box connector. Here's an

Re: [AFMUG] Problems with Packetflux Powerinjector

If a surge suppressor gets wounded it can cause all kinds of problems. As a sacrificial element, it is sometimes not clear if they have taken too many hits. Best way to test is just bypass and see what happens. From: Josh Luthman Sent: Monday, April 30, 2018 12:16 PM To: af@afmug.com

Re: [AFMUG] Problems with Packetflux Powerinjector

It's probably 20-30 feet of cat5 at the most. I've been doing 24v since day one and it's gone through a couple of winters now. Thing is that we don't reboot when it's 5* and the batteries are all inside on the ground. Chuck...would epmp have problems here rebooting/not powering for a few

Re: [AFMUG] drones

its a relatively cheap license, and there are a bunch of flight apps to ensure youre flying lawful, some drones even incorporate it On Mon, Apr 30, 2018 at 1:02 PM, Forrest Christian (List Account) < li...@packetflux.com> wrote: > Hmm learn something everyday. > > Apparently there is a

Re: [AFMUG] drones

Hmm learn something everyday. Apparently there is a disconnect between what the faa has been telling people (below 400ft), and what the law says. On Mon, Apr 30, 2018, 9:19 AM Matt Hoppes wrote: > Actually hobbyists are not limited to how high they can fly. >

Re: [AFMUG] Provider billing

Woops, that's a $0.60 charge not $0.50, so $10 for equipment rental. On Mon, Apr 30, 2018 at 11:53 AM, Kevin Neal wrote: > The only portion that is taxed in Idaho is Sales Tax on the Equipment > Rental portion of the invoice. So out of the $89.95 they calculate

Re: [AFMUG] Provider billing

The only portion that is taxed in Idaho is Sales Tax on the Equipment Rental portion of the invoice. So out of the $89.95 they calculate the rental portion to be ($0.50 / 0.06%) $8.33. On Mon, Apr 30, 2018 at 11:42 AM, Josh Luthman wrote: > Probably just

Re: [AFMUG] Problems with Packetflux Powerinjector

IIRC the issues are connected if the surge suppressors are in line. I dont recall if the ones we had that were rebooting were resolved with just the port speed or bypassing. Using 48 v makes sure the EPMP doesnt freeze, they will with the 24, and if its long runs the power drop may be an issue too

Re: [AFMUG] Provider billing

Probably just including the tax. Like the $1 pizza guy in NY - it's say 95c for pizza 5c for tax. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Mon, Apr 30, 2018 at 1:34 PM, Lewis Bergman wrote: > Yes, but not

Re: [AFMUG] Problems with Packetflux Powerinjector

No ethernet problems - it's POWER. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Mon, Apr 30, 2018 at 1:35 PM, Steve Jones wrote: > If you have the old MT surge suppressors with EPMP there was an issue with > this

[AFMUG] OT Lux

I figured someone here has crossed this path before: Going to add some security lighting to my equipment yard. Working on the fence. Then lights and cameras. Looking for a good figure for how much illumination. One of the googles returned a 5 lux for perimeters and 2.5 for the yard.

Re: [AFMUG] Problems with Packetflux Powerinjector

If you have the old MT surge suppressors with EPMP there was an issue with this and negotiation. I believe current revisions have resolved it. Also, if you are only running 20mhz channels you dont need gigabit connectivity, so you can lock ports to 100mbps to help On Mon, Apr 30, 2018 at 12:16

Re: [AFMUG] Provider billing

Yes, but not taxing it? That is not legal in most states. On Mon, Apr 30, 2018 at 12:22 PM Josh Luthman wrote: > $foo recovery fee is an OLD game where they just collect revenue. > > > Josh Luthman > Office: 937-552-2340 <(937)%20552-2340> > Direct: 937-552-2343

Re: [AFMUG] Looking for work Knoxville Tennessee

What kind of work are you looking for? What's your expertise? Resume? Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Fri, Apr 27, 2018 at 1:03 PM, Timothy Steele wrote: > Hello, > > Back in December my boss was

Re: [AFMUG] Timer for 12v DC

Sounds like you want a Priority Start. This solved our problem entirely. The only downside (besides installing it/cost/etc) is if it does engage, you have to use the real key to open the vehicle. Then hit the brakes to be back up to normal. Josh Luthman Office: 937-552-2340 Direct:

Re: [AFMUG] Provider billing

$foo recovery fee is an OLD game where they just collect revenue. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Sat, Apr 28, 2018 at 10:38 PM, Lewis Bergman wrote: > I don't understand how charging a made up fee like

Re: [AFMUG] OT: Chinese Robo calls

Good thought Bill, but that already exists. Or at least partially. Nuestar does something like that but as of yet they have not been able to tell me how they would interface with m switches or what it costs. AT uses an app platform that DIP's that DB. There are several iOS and Android apps that do

[AFMUG] Problems with Packetflux Powerinjector

I've got two of these with problems: http://store.packetflux.com/powerinjector-plus-sync-gigabit-version/ However one of these gives me no problems: http://store.packetflux.com/sitemonitor-4-channel-gigabit-poe-injector-controller/ I have a 24vdc plant going up the tower. In the box it feeds

Re: [AFMUG] OT: Chinese Robo calls

Or the local cable service customer hotline :) On 04/30/2018 11:55 AM, Bill Prince wrote: What would be great is a central clearing house that can receive all calls from numbers that have been labeled as spam? The list of spam numbers on my phone alone is hilarious. Now if there was

Re: [AFMUG] OT: Chinese Robo calls

What would be great is a central clearing house that can receive all calls from numbers that have been labeled as spam? The list of spam numbers on my phone alone is hilarious. Now if there was something built in to Android and IOS that automatically forwarded all numbers labeled as spam to

Re: [AFMUG] OT: Chinese Robo calls

Why dont we setup a scam center to scam the scammer LOL! Just a thought On 04/30/2018 11:31 AM, Lewis Bergman wrote: Maybe that is a division of the Chinese government looking to offset currency manipulation losses. On Mon, Apr 30, 2018 at 8:30 AM Eric Kuhnke

Re: [AFMUG] OT: Chinese Robo calls

Maybe that is a division of the Chinese government looking to offset currency manipulation losses. On Mon, Apr 30, 2018 at 8:30 AM Eric Kuhnke wrote: > It is hitting the 604/778 area codes (Vancouver) pretty thoroughly. Once > they get a live Mandarin or Cantonese

Re: [AFMUG] drones

Actually hobbyists are not limited to how high they can fly. > On Apr 30, 2018, at 11:11, Forrest Christian (List Account) > wrote: > > From my understanding so far, while the spirit of what you're saying is true, > it is more complicated than that. > > If you're

Re: [AFMUG] drones

>From my understanding so far, while the spirit of what you're saying is true, it is more complicated than that. If you're flying as a hobbyist within 5 miles of any airport, helipad, etc. (towered or not) you need a FAA waiver. In addition, you're limited to 400ft, can't fly over certain

Re: [AFMUG] drones

If they sucked a quadcopter into a jet engine on takeoff that would thrash up their turbine blades. I'm sure it's bound to happen somewhere eventually. -- Original Message -- From: "Robert" To: af@afmug.com Sent: 4/30/2018 10:37:54 AM Subject: Re: [AFMUG]

Re: [AFMUG] drones

Also be aware that if you are within five miles of a towered airport you need FAA wavers for flight in that area. I talked to a controller the other day and he was not kidding in any way, dead serious about prosecuting violators to the same level as they go after laser flashers. Seems the

Re: [AFMUG] drones

For those of you considering using a Drone for commercial purposes, be aware you probably need a commercial drone license. Like many other things, you probably will never get caught if the flight is for internal use, but the requirement still exists. I'm currently slowly working on getting mine

Re: [AFMUG] drones

I don’t believe that for one second > On Apr 30, 2018, at 10:07, Kurt Fankhauser wrote: > > I heard the FCC enforcement bureau is using drones now to make sure everyone > put the FCC UNI-II stickers on their old Ubnt gear. > >> On Mon, Apr 30, 2018 at 9:26 AM, Eric

Re: [AFMUG] drones

I heard the FCC enforcement bureau is using drones now to make sure everyone put the FCC UNI-II stickers on their old Ubnt gear. On Mon, Apr 30, 2018 at 9:26 AM, Eric Kuhnke wrote: > Take a look at YouTube videos for the dji mavic air. Big improvement over > the mavic

Re: [AFMUG] surplus NB5-22's

Join some FB groups for wisps and post them, a ton of small ISPs in Pakistan would probably love to buy them. Sell them FOB. On Tue, Apr 24, 2018, 1:43 PM Peter Kranz wrote: > I have tons of world NB5-22’s left over from an old project (150+), is > anyone on here still

Re: [AFMUG] OT: Chinese Robo calls

It is hitting the 604/778 area codes (Vancouver) pretty thoroughly. Once they get a live Mandarin or Cantonese speaking person on the phone they do a scam similar to the IRS scam. One of the things I have been thinking about, obviously if you want to run an English language scam it's possible to

Re: [AFMUG] drones

Take a look at YouTube videos for the dji mavic air. Big improvement over the mavic pro, less costly, and 100Mbps 4K video. On Mon, Apr 30, 2018, 6:13 AM Dave wrote: > We are in the market for one now. > > I was looking at the welds and mounting of that ring to hold all

Re: [AFMUG] drones

We are in the market for one now. I was looking at the welds and mounting of that ring to hold all that gear. I like overkill for structural integrity. I would have more larger feet bolted to the tank on all angles. Just thinking about my poor tower guys cursing me after they discover what

Re: [AFMUG] drones

LOL! The Jokes on them :) On 04/30/2018 07:55 AM, Matt Hoppes wrote: It was in the Facebook group. There were one or two people who strongly argued that it saved no time and was not useful On Apr 30, 2018, at 08:30, Darin Steffl >

Re: [AFMUG] drones

It was in the Facebook group. There were one or two people who strongly argued that it saved no time and was not useful > On Apr 30, 2018, at 08:30, Darin Steffl wrote: > > Who booed you off the stage? Many wisp's use drones, myself included and > they're a great

Re: [AFMUG] drones

Who booed you off the stage? Many wisp's use drones, myself included and they're a great tool. I don't know anyone who thinks they're a terrible idea for things exactly like this. On Mon, Apr 30, 2018, 7:22 AM Matt Hoppes wrote: > I said this a year ago and

Re: [AFMUG] drones

I said this a year ago and got boooed off stage. Agreed. They are immensely useful for planning. > On Apr 30, 2018, at 01:14, Steve Jones wrote: > > my contractor shot some drone pics on a site. other than the uber sloppy > cable this doesnt look as terrible as it

Re: [AFMUG] Alignment idea

Got it.thanks... Jaime Solorza On Sun, Apr 29, 2018, 7:11 AM David Coudron wrote: > We just use a standard 3x9 cheap rifle scope. We had some laying around > which is one of the main reasons we built instead of bought. Had we not > had those here, we might

Re: [AFMUG] Alignment idea

Lots of good tips! Standard Ubiquiti dish. What kind of scope are you using? Jaime Solorza On Sun, Apr 29, 2018, 6:34 AM David Coudron wrote: > Agreed, > > > > The fastest way we have found is to mount a scope to the dish. The > McCown one should work really

Re: [AFMUG] Alignment idea

Agreed, The fastest way we have found is to mount a scope to the dish. The McCown one should work really well. We made our own version of that due to way the Jirous dishes are constructed, but the McCown one is like a little more durable than ours and more of a single person usable type of

Re: [AFMUG] Provider billing

Is this a recent rise aquisition? On Sat, Apr 28, 2018, 9:38 PM Lewis Bergman wrote: > I don't understand how charging a made up fee like the "carrier recovery > fee" as you state it is legal. They are charging that "below the line" and > not taxing it. I think I would

Re: [AFMUG] Provider billing

I don't understand how charging a made up fee like the "carrier recovery fee" as you state it is legal. They are charging that "below the line" and not taxing it. I think I would take that up with them, find out what it is for, and why it is exempt from your state taxes. With a bill like that I am

Re: [AFMUG] Alignment idea

Guess I will have buy one then...thanks Jaime Solorza On Sat, Apr 28, 2018, 12:04 PM Bill Prince wrote: > The easiest way I've found to align a link was with the McCown scope > thingy. I was able to align a 10 mile 11 GHz link all by my lonesome. Not > quite plug and play,

Re: [AFMUG] Alignment idea

The easiest way I've found to align a link was with the McCown scope thingy. I was able to align a 10 mile 11 GHz link all by my lonesome. Not quite plug and play, but it was operational within a couple dB of optimal when I powered it on. I also did a 7.5 mile link that was dead-on when I

[AFMUG] Alignment idea

Wondering if anyone has used lets say a 5GHz antenna and radio attached above an 11GHz antenna to find a good starting point for aligning 11GHz quicker. we have azimuth and elevation coordinates, we have found some good landmarks on paths to get good of idea of path. I have three links to

Re: [AFMUG] Calix B6 - v6.2

You might ask Beehive Telephone. They are changing out some B6 I think. From: Mike Hammett Sent: Friday, April 27, 2018 6:45 PM To: af@afmug.com Subject: [AFMUG] Calix B6 - v6.2 Does anyone have Calix B6 firmware? Version 6.2? They've been trying for two weeks to find Version 6.2 that

Re: [AFMUG] After Hours Tech Support

At 10 pm? Your 24x7 payroll has to be insane On Fri, Apr 27, 2018, 5:24 PM Matt Hoppes wrote: > Except it’s a $0 cost of acquisition when done in house. > > The phone person was already there and can be doing other things while > talking to the customer. > >

Re: [AFMUG] Timer for 12v DC

Check it the timer.shop they have tons of this stuff. On Fri, Apr 27, 2018, 6:47 PM Jon Lee wrote: > Might need a second HD relay but this would work http://a.co/93rnS3u > > -Jon > > On Fri, Apr 27, 2018 at 10:48 AM, Darin Steffl > wrote: >

[AFMUG] Calix B6 - v6.2

Does anyone have Calix B6 firmware? Version 6.2? They've been trying for two weeks to find Version 6.2 that isn't for the B6-322, but they haven't been successful yet. - Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP

Re: [AFMUG] After Hours Tech Support

but they're doing advertising like it should be done. always keep the brand "out there, in your face" that gets them business... - Original Message - From: Matt Hoppes To: af@afmug.com Sent: Friday, April 27, 2018 5:50 PM Subject: Re: [AFMUG] After Hours Tech Support

Re: [AFMUG] Timer for 12v DC

Might need a second HD relay but this would work http://a.co/93rnS3u -Jon On Fri, Apr 27, 2018 at 10:48 AM, Darin Steffl wrote: > Hello. > > We have a timer for DC power in our vans that we run the inverters off. > The time can only be programmed for on/off times. > >

Re: [AFMUG] After Hours Tech Support

we don't have buttons... - Original Message - From: Matt Hoppes To: af@afmug.com ; Leroy Koglin Sent: Friday, April 27, 2018 3:01 PM Subject: Re: [AFMUG] After Hours Tech Support Not arguing... asking How do you handle the customers that just mash buttons? I

Re: [AFMUG] After Hours Tech Support

what kind of todo tasks around the office? - Original Message - From: Brian Sullivan To: af@afmug.com Sent: Friday, April 27, 2018 12:33 PM Subject: Re: [AFMUG] After Hours Tech Support We are open until 12AM M-F. New customer's are happy to hear this. Between calls

[AFMUG] OT: Chinese Robo calls

Both my wife & have been getting these for a few weeks now, and I just heard on PBS that it seems to be "trending" now. They announced they will have a feature on it on Monday. I think it will be between 2 and 3 PM here locally. Have no idea when it might come around on the guitar in other

Re: [AFMUG] After Hours Tech Support

I get why they do a retail store. People still like going to stores it seems, particularly for cell phones. Maybe not so much for internet but our customers like paying their bill in person. Far fewer come in for actual new service but it does happen. On Fri, Apr 27, 2018, 8:50 PM Matt Hoppes

Re: [AFMUG] After Hours Tech Support

And that’s why we are lean and they aren’t. Xfinity just put a huge show room in near us. Really? How about kill the show room, stop with the ads all over the place and just run a reasonably priced network. > On Apr 27, 2018, at 18:28, Mike Hammett wrote: > > *yawn* Ask

Re: [AFMUG] After Hours Tech Support

*yawn* Ask Comcast, AT, or Verizon what their cost of acquisition is. It's probably at least that per customer. - Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP - Original Message - From: "Matt Hoppes"

Re: [AFMUG] After Hours Tech Support

Multiply that over 40 installs a month and that’s $280 at that rate. We run a very very lean very well oiled ship. > On Apr 27, 2018, at 18:25, Mike Hammett wrote: > > Leave it to Matt to complain about a $7 cost of acquisition. > > > > - > Mike Hammett > Intelligent

Re: [AFMUG] After Hours Tech Support

Leave it to Matt to complain about a $7 cost of acquisition. - Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP - Original Message - From: "Matt Hoppes" To: af@afmug.com Sent: Friday, April

Re: [AFMUG] After Hours Tech Support

Except it’s a $0 cost of acquisition when done in house. The phone person was already there and can be doing other things while talking to the customer. And I’ve yet to have out of house have the same quality as in house. > On Apr 27, 2018, at 17:44, Mike Hammett wrote: >

Re: [AFMUG] After Hours Tech Support

Exactly. > On Apr 27, 2018, at 17:42, Seth Mattinen wrote: > >> On 4/27/18 14:41, Mike Hammett wrote: >> Then I wouldn't worry about it. > > I think he's saying adding all the non-legit calls would exceed the monthly > minimum and he doesn't want to pay for those?

Re: [AFMUG] After Hours Tech Support

I get single digits and all of my calls 24/7 go to SP. Darin gets one a month. Someone needs to stop putting Matt's number on bathroom stalls or Matt needs to be happy people are calling to order service. A $7 (his number) cost of acquisition is great. - Mike Hammett Intelligent

Re: [AFMUG] After Hours Tech Support

On 4/27/18 14:41, Mike Hammett wrote: Then I wouldn't worry about it. I think he's saying adding all the non-legit calls would exceed the monthly minimum and he doesn't want to pay for those?

Re: [AFMUG] After Hours Tech Support

So confused. My mind is made up. > On Apr 27, 2018, at 17:10, Darin Steffl wrote: > > Matt, > > Every time you send an email on this, I wonder if your customers are actually > as bad as you say because our customers simply aren't this bad. We have two > options,

Re: [AFMUG] After Hours Tech Support

Then I wouldn't worry about it. - Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP - Original Message - From: "Matt Hoppes" To: af@afmug.com Sent: Friday, April 27, 2018 4:40:14 PM Subject:

Re: [AFMUG] After Hours Tech Support

Not legit support calls. No. > On Apr 27, 2018, at 17:10, Mike Hammett wrote: > > You get enough calls in a month to go over their monthly minimum? > > > > - > Mike Hammett > Intelligent Computing Solutions > > Midwest Internet Exchange > > The Brothers WISP > > >

[AFMUG] POE FUSE issues

There is a problem for some customers using our POE-FUSE-APC product. I am getting some product sent back to me for analysis. Right now my best guess is we may have loaded the wrong value if fuse in out pick n place machine and they are blowing as soon as a real load gets attached. Will know

Re: [AFMUG] Alignment tips for AF11Fx

Paper clips protruding 1/4” out of the N connector works well too. Bend them 45 degree slants opposite from each other. From: Jaime Solorza Sent: Friday, April 27, 2018 2:09 PM To: Animal Farm Subject: Re: [AFMUG] Alignment tips for AF11Fx I put the n connectors back to back and lowered

Re: [AFMUG] MTC Outdoor 8 Circuit SS

- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP - Original Message - From: ch...@wbmfg.com To: af@afmug.com Sent: Friday, April 27, 2018 12:35:46 PM Subject: Re: [AFMUG] MTC Outdoor 8 Circuit SS Funny you should

Re: [AFMUG] After Hours Tech Support

Matt, Every time you send an email on this, I wonder if your customers are actually as bad as you say because our customers simply aren't this bad. We have two options, press 1 for tech support, press 2 for sales, billing, or any other questions. During business hours, both options ring in house

Re: [AFMUG] After Hours Tech Support

You get enough calls in a month to go over their monthly minimum? - Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP - Original Message - From: "Matt Hoppes" To: af@afmug.com Sent: Friday,

Re: [AFMUG] After Hours Tech Support

I think you've spent more time trying to avoid it than problems you'd have once doing it. - Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP - Original Message - From: "Matt Hoppes" To:

Re: [AFMUG] After Hours Tech Support

No not 72... but we get those, the vendor looking for someone, someone called earlier wanting to get service. You can only hold hands so much. On 4/27/18 4:27 PM, Steve Jones wrote: youre getting 72 of those calls a day? you might want to start training your customers On Fri, Apr 27, 2018

Re: [AFMUG] After Hours Tech Support

youre getting 72 of those calls a day? you might want to start training your customers On Fri, Apr 27, 2018 at 3:23 PM, Matt Hoppes < mattli...@rivervalleyinternet.net> wrote: > Here's another $7 that would have gone down the drain... just got this > call: > > "Is my Internet on? I can't make

Re: [AFMUG] After Hours Tech Support

Here's another $7 that would have gone down the drain... just got this call: "Is my Internet on? I can't make phone calls with my phone and it wasn't working on the WiFi at work today". Um, that has absolutely nothing to do with your Internet through us, you'll need to contact

Re: [AFMUG] After Hours Tech Support

I pay ServerPlus to do it for me. Easy Peasy. - Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP - Original Message - From: "Matt" To: af@afmug.com Sent: Wednesday, April 25, 2018 6:39:31 PM

Re: [AFMUG] After Hours Tech Support

Our call menu separates the departments out so only tech support is automatically directed to SP if we have no agents logged in. Sure, if a caller does go through the tech support options and SP takes the call there is a call charge. It has not been a problem at call. What happens is all

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