Sure, post the whole function or send it to me privately if you like. I'll
take a look.
What compiler are you using (VS 6, .NET 2003, etc.), which C Run-time are you
linking with (e.g. static vs dll, release vs debug), and which version of the
Remedy API are you linking with?
It's
**
Hi Stephen,In the Server Information Window in Admin tool, Advanced tab, you'll find this setting.Regards, Kalyan. "Heider, Stephen" [EMAIL PROTECTED] wrote: Does anyone know of a way to track the maximum filters for an operation?I want to be able to see how the total number of
Thanks Ron, for some daft reason I hadn't thought to do that DOH!
Will give it whirl, odd that such behaviour should change though...???
On 18/07/06, Ron Gehring [EMAIL PROTECTED] wrote:
Stephen,
Try something like the following and see if it makes a difference:
$Group$ + + $Group$ +
and the answer to this is 'nope' it appears in the Notify action that
the field is treated as a lieteral string other than for field
substitution, so this doesn't work :(
On 18/07/06, Ron Gehring [EMAIL PROTECTED] wrote:
Stephen,
Try something like the following and see if it makes a
Greetings All,
For anybody currently running with ARS 7.0, or about to upgrade to ARS 7.0,
here's
a brief heads up regarding a change to the behaviour of the AR Server when
validating Required Fields for a form.
In Older versions of ARS, a Filter could legally set a required Field to NULL
as
Thanks for your help.
I am using Visual C++ version 6. Not interested in getting into the MS .NET
nonsense.
Ah just changed to link to the release mode multi-threaded DLL - and now
don't get problem. What is going on here to cause the crash?
Anyway, for what it's worth here is the function
Hello list,
I lost a few hours troubleshooting a problem caused by the method
ARDeleteMenu which doesn't seem to work. Although the context is
correctly initialized and works fine for the Util.ARExport run which
is the first step, the ARDeleteMenu (step 2 in the programm) always
fails with the
About the only other suggestion I have would be to set the entire string up
in a temp field and pass the temp field value to the notify action of the
filter. That way you're only passing a field value (like $Temp Notify
Address$) instead of expecting the notify filter to do the work for you.
Ron
I tried using two active links, one to check on the existance
of a pending Hours Worked record, and another to open the
record. But the first one ran and the second didn't.
I ended up setting a flag to note the existance of the pending
Hours Worked record. Then on Window Close, if the flag is
Hi Carey,
I was talking about Patch 001 of ARS 7.0.00...sorry, should have stated that
more
clearly. I haven't had the chance to test this on an un-patched version of
7.0.00
I agree...this will be a problem, especially for customers with home grown
apps.
My use of the word enhancement was
Title: RE: [AKO Content Warning - Attachments] Re: Stop closing of windows user tool SOLVED
**
Dwayne:
It is poor netequette to send attachments to a mailing list. This may cause problems for the receipiants of your message.
James McKenzie
-Original Message-
From: Action Request
I excluded part of the question, when I install MD5.exe on the server or
can do it on my local workstationl.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Davis, David CTR NAVSURFWARCENDIV
Crane, Code 0552
Sent: Monday,
From what I have heard, the answer is that it does. Read the docs for
more info.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bezhenar, Dmitry
Sent: Monday, July 17, 2006 11:56 PM
To: arslist@ARSLIST.ORG
Subject:
Title: Re: Invalid Address specified to RtlFreeHeap( 0087, 008A1E90 ) on using FreeInternalIdList
**
I've seen problems in the past like this if you are malloc'ing memory with the debug version of the function, and freeing it with the release mode version. This is what is happening if you
How are other's handling dates needed in ARS prior to 1/1/70? (such as Date of
Birth) I've dug around the archives and KBs, but haven't found anything.
We have several instances where dates prior to 1/1/70 are needed in addition to
DOB. So, it would be nice to know how others have tackled
Rick,
v5 could do that. You just had to write the second, third,... n th,
ARDBC yourself. Or, if we are talking about AREA LDAP connections,
then you had to write your own AREA plugin.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Solution =
Title: Re: Invalid Address specified to RtlFreeHeap( 0087, 008A1E90 ) on using FreeInternalIdList
**
Angus,
I simplified it for you using rtl...this does all the memory management and error handling for you, and is almost exactly the equivalent code.
One other note: Your program would be
About the only suggestion I can give is to not create groups with spaces in
their names. I have had problems with remedy's interpretation of those
before
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chris Akens
Sent:
Title: RE: Suggestions - DOB
**
Jamie
Use a Date field. You can go back to 4173 BC!
James McKenzie
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Blodgett, Jamie
Sent: Tuesday, July 18, 2006 7:51 AM
To:
**
Is this
possible in Visio 2002? Dont seem to have the same options for linking
to database.
Susan Bentley
Service Management Analyst
ICT Services
Corporate Resources Directorate
West G
East Sussex County Council
P.O. Box 3
County Hall
St. Anne's Crescent
Lewes BN7 1SF
Tel: (01273)
**
Hi Kalyan,
I was actually looking for a method of tracking the
total filters as they were running. HoweverI don't think this is
possible for ARS with the current versions.
As it is now the only way to find out if an update has
a lot of filters queued in a transactionis when it reaches
**
You did not mention your ARS version but a Date field can hold a date that goes back to BC dates. A date\time field is limited to 12/31/1969On 7/18/06, Blodgett, Jamie
[EMAIL PROTECTED] wrote:How are other's handling dates needed in ARS prior to 1/1/70?(such as Date of Birth) I've dug around
Well, for starters, you could use Date fields instead of Date/Time
fields. Those go back before any of us (except for Dick Clark) were
born.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Blodgett, Jamie
Sent: Tuesday,
Matt, I think the question was whether more than one CONCURRENT
connection was supported. V7 is the first version that does that, from
what I have seen and heard.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey
Hi Carey,
What do you mean by just had to write the second, third,... n th, ARDBC
yourself ??
What is the difference between writing an ARDBC and writing an AREA Plugin?
Thank you.
Kind Regards
Dmitry Bezhenar
-Original Message-
From: Action Request System discussion list(ARSList)
OK, Thank you, Rick.
Unfortunately I do not have acces to the v7 docs currently.
Kind Regards / C ?
Dmitry Bezhenar
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Rick Cook
Sent: Tuesday, July 18, 2006 7:25 PM
Title: RE: Many ARDBC connections
**
Rick and Carey:
I think that Rick is correct. Version 6.3 required that you drop one connection in order to establish a second connection on another LDAP server.
This additional/upgraded functionality is one of the 'selling' points of ARS 7.0.
James
**
So
sorry . . . I didn't mention the version . . .
ARS
5.0 (yes, we are unsupported and in process of upgrading now . . . on a test
box)
Oracle
8.1
HPUX
11
-Original Message-From: Action Request System
discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Frank
**
Ah, well then that would be a problem. You could
displaythe DDMMYY elementsas discrete integer fields
(ordrop-down lists)or as a single character field, but data
validation and enforcing a single format might be difficult on that. But
if you're upgrading anyway, it might not be worth
**
I may be completely off, and if so I would appreciate it if
someone simply slaps me, but a View is nothing more than a pre-defined
query. It is true at the DB that you can grant permissions to views and
such but for the purposes of running a remedy table field off of a view that is
just
Unfortunately this won't work for his users...because the 4.x clients don't
recognize the init form...and won't pop it
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow
Sent: Friday, July 14, 2006 6:53 AM
To:
Dmitry,
AREA is a specialized plugin to ONLY support
authentication/authorization data for ARS.
ARDBC is a more generalized plugin to support access to external to
ARS data sources.
Here is the rub...
In versions prior to ARS v7, the ARS server could support multiple
User forms. Any form
Ok... don't open the init form.
When they open their support console or help desk form
Have an active link that check the version. If user version
ss less than desired version pop message with download instructions.
Herb
-Original Message-
From: Action Request System discussion
**
Then there is not much you can do on your current version of the ARS as that version backwards wasnt compatible to hold dates below the epoch date range.. The closest you could get is developing a calender functionality using 3 display only fields one for the date the other for the month and
**
No you can create a remedy View form out of a database view of a table.. So I have done thatbefore, but was not quite sure whatthe performance impact thatwould have over larger table and hence had put this question out to the list... Apparently I got a responseoffline from one member here who
**
Hello All,
I would like to find out on the average how many ARS Administrators are needed to maintain a modified out of the box Help Desk system.
The type of shops I would like hear fromcreate800 - 1000 tickets per year with about 175 consecutive users.
Thank You for youhelp,
Tom
**
One.
James McKenzie
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tom
HamillSent: Tuesday, July 18, 2006 10:32 AMTo:
arslist@ARSLIST.ORGSubject: Suspected Spam: OT:How many
Administartors does it take ?
**
Hello All,
I would like to find
**
Jamie,
Another approach isto use a character field to hold
the formatted DOB that you display, and an integer field to hold the number of
seconds from today. The integer field could be used for sorting, searching
(ie. people with a birthday next month) or performing math (ie. schedule
I excluded part of the question, when I install MD5.exe on the server or
can do it on my local workstationl.
From: James Collins [mailto:[EMAIL PROTECTED]
Sent: Monday, July 17, 2006 5:20 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: BFS Strong Password
We are evaluating Abydos Analyser 3.0
I was wondering if anyone has used Abydos Analyser and do you have any
comments, feedback, suggestions, etc...
One of our goals is to build an Entity Relationship diagram - any
suggestions?
Thanks!
Ty
**
I am working onan integration with an outside vendor that allows them to update Remedy Requests through e-mails. This integration works fine as long as the reply comes from the same address as the address the initial e-mail was sent to. But, the vendor is not set up this way. the e-mails go to
The only answer that I think of is: it depends.
The number of administrators and/or support staff is going to depend upon
what you intend to do with the product once you have it installed. Are you
planning on integrating it with existing systems? What are your support
hours going to be like? What
Do you get the same error when using the Driver program?
--
Jarl
On 7/18/06, George Barsan [EMAIL PROTECTED] wrote:
Hello list,
I lost a few hours troubleshooting a problem caused by the method
ARDeleteMenu which doesn't seem to work. Although the context is
correctly initialized and works
Will,
I would also add to your answer that it depends on how many changes to
the applications are expected over time too.
If the application is customized and set in stone then consultants
can be brought in for a few weeks (ok, maybe a few months the buisness
does not really already know what
Title: RE: BFS Strong Password 2.5.1 - Errors when setting up software
**
James:
I don't know the answer to your question, thus I have not replied. This maybe why you received no response from the rest of the list.
James McKenzie
-Original Message-
From: Action Request System
**
Or several bad ones ?
Sorry, couldn't resist
Dave
On 18/07/06, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote:
**
One.
James McKenzie
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG
] On Behalf Of Tom HamillSent: Tuesday, July 18, 2006
**
Tom,
I was the admin for our team, and we were dealing with around 200 tickets per day, ie. 1000 per week, 4k per month, etc.
As others have said, its more a question of what you are wanting to do with the system, rather than the number of tickets. Once its in place and running, you can
Maybe it is my email address, try this one if responding,
[EMAIL PROTECTED]
-Original Message-
From: James Collins [mailto:[EMAIL PROTECTED]
Sent: Tuesday, July 18, 2006 4:41 PM
To: '[EMAIL PROTECTED]'; 'arslist@ARSLIST.ORG'
Subject: RE: BFS Strong Password 2.5.1 - Errors when setting
**
Hi everyone:
Can someone tell me what I'm missing? We have 7.0
loaded up on a test server-server and midtier on the same box. The
server is running great, and we have the miditier seemingly installed correctly
(config page comes up fine). When we attempt to pull up a form, we get the
**
You are still providing too little information. If you're just doing maintenance Admin work, then one. The number of tickets doesn't matter that much in that situation. You are not providing version info but I'll assume 6+ so if you want to archive it's automated. Are the tickets all in one
**
Hi Norm,
In AR 7, BMC are enforcing the use of application passwords. Make sure your AR Server has an app password set, and also make sure
that when you add the AR Server into your server list in the Mid Tier config
that you enter the app password as well.
We had the same issue here,
Norm,
Version 7 requires a Mid-tier password to be set on the ARS server and
the the Mid-Tier config. Make sure those match.
You also might want to turn up the Mid-Tier logging level and see if
there are any interesting messages there. (could be firewall stuff,
even on the same box)
HTH.
--
**
Through my personal experience there are broadly 2 factors on customization projects - cosmetic customization and customization where you require a little more lower level work wherein you might need to build another application that might be driventogether with your OTB application.
On
I got that on my Flashboards. The fix was to go into the Mid-Tier, and
where your ARServer name is located, ensure that the password is set
there to the same as the mid-tier password in the Administrator tool.
Once I did that, it worked fine.
Rick
-Original Message-
From: Action Request
Rick - how do you know that training for ITSM won't be available until
late September-ish? Did you hear this from BMC? All I've been able to
get out of them is that training is coming soon. Does anyone out
there know when training will be available (either WBT or in-person) for
ITSM and/or
We use a customised Helpdesk and have over 700 support staff, 3200
sites and log in excess of 30 cases per year in helpdesk alone. AR
has multiply plugins, including DEXTERRA, Altiris, internal LDAP, and
links to numerous external vendors using EDI and external reporting to
COGNOS.
The over
Everything I've seen and heard from various BMC sources has said late Q3,
which translates (to me, anyway) to late September-ish. As with all things, it
will be ready when it's ready.
I'm as anxious as you are until then. I'm just playing with it, trying to
learn it on my own.
Rick
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