Test

It has been uncommonly quiet out there since early Saturday morning... Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ ___ UNSUBSCRIBE

Re: Emal Engine No Incoming/Outgoing Messages

Hi Kyle - Slightly different platform here (6.0.1 patch 1351, Solaris 9, Oracle 9iR2), not sure if it's the same problem - our server would quit polling for mail, not sure if it affected outgoing mail - seems like the we had to manually kill the email process to fix things (long time back,

Re: Upgrade permissions issues:: help

I have also made 1 form with permissions of public .. it does show up.. I also did an export of 98% of Group and User data (excluding admin) and did an ARimport with Replace old record with new record selected.. No difference.. no access to forms. Very Strange.. On 3/5/07, patrick zandi [EMAIL

Re: Test

I received your test message. Ron Fariss AIG Technologies Remedy TelAlert Administration Work: (713) 831-2365 Cell: (281) 782-0979

Re: Test

so it has From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Monday, March 05, 2007 9:14 AM To: arslist@ARSLIST.ORG Subject: Test ** It has

Re: Test

I see you, can you see me? Axton On 3/5/07, strauss [EMAIL PROTECTED] wrote: ** It has been uncommonly quiet out there since early Saturday morning... Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center

Re: [9295] ARS 7.0.0 patch 2 problem

Windows 2003 oracle 10g standard client ,with oracle 9I r2 located on a unix box the windows operating system was just upgraded to 2003, the oracle client was loaded last week. I think maybe Oracle got stepped on just a little bit during the operating system upgrade. I am going to get the

Re: Log Viewer/Debugging tools

Hi, The free online version of rrrLog is suitable for debugging client side logfiles. There is no limit on the number of ACTL-rows, but there are a limit on 50 API-calls and/or 500 SQL-calls. Sample output from rrrLog: http://www.rrr.se/tmp/rrrLogActiveLinks.html Best Regards - Misi,

Re: Please Ignore, Timing Test

Test ... Haven't seen any messages since Saturday at Noon (CST) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom Sent: Friday, March 02, 2007 7:51 AM To: arslist@ARSLIST.ORG Subject: ADM:Please Ignore,

Re: Test

Yes, I see you. It had just been very quiet on the list, plus we had two brief Internet routing outages at our campus over the weekend that made me wonder if my list mail was bouncing. Apparently not, so I can resume my work exposing the bugs in ITSM 7 - secure in the knowledge that the ARSLIST is

Unable to license AR server development box

We experienced a problem where one of our development servers was hosed after our server team unsuccessfully tried to upgrade the AIX server to the latest version. They were able to rebuild the server and we copied files and configuration from our production server to the development server but

Re: ARS 6.3 Patch 21 FYI - Date field pop-up flaw

Leigh, I'm not sure this is your problem but I experienced an issue with the date pop-up and it had nothing to do with the ARSystem. I had changed Windows' properties and the font color chosen by Remedy to display the Month Year at the top of the date dialog was almost the same as that of the

Re: ARS 6.3 Patch 21 FYI - Date field pop-up flaw

Tried to send this last night. My apologies if it posts twice. Leigh, I'm not sure this is your problem but I experienced an issue with the date pop-up and it had nothing to do with the ARSystem. I had changed Windows' properties and the font color chosen by Remedy to display the Month Year at

Re: Unable to license AR server development box

I have seen this before when the user that Remedy is running as doesn't have permission to update either the directory or the file that Remedy uses for it's lic _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Monday,

Upgrade permissions issues:: help

I upgraded from an ARS 5.12 to a 6.3 and had to bail back to previous server due to permission issues.. AS admin I can see everything fine. But customers could not see there forms.. The permissions on the forms for ARS 5.12 upgraded just fine.. but no access to these forms.. I checked the groups

Re: Issue with ARF.Java

Jannie, Turn on the plugin logs on the server. ( You may need to see the ARS server start up to see what your after too.) Any clues from that log? You were not specific about how you did the upgrade. Did your upgrade remove the line from the ar.conf file that loads the plugin? Did the plugin

Re: Upgrade permissions issues:: help

Let me update this one more time.. I have manually added a group, and gave a form that permission.. nothing.. I even created a form with that group permissions and cannot see it.. Fields or Form ether ? Should I just try an upgrade (Backwards to Patch 18 ?) On 3/5/07, patrick zandi [EMAIL

Re: Unable to license AR server development box

What permissions do you have to the /etc/arsystem files and directories? We usually have the admins make the account that Remedy runs under the owner of all of them then we can set them all to rwxr-xr-x (or 755 in numbers) Fred From: Action Request System

Re: Upgrade permissions issues:: help

I came across this on 6.3 once and was told to right click on the results list column (in the user tool) and select reset...the new columns magically appeared _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Monday, March

Re: Upgrade permissions issues:: help

PUBLIC Group is the only one outside of Administrator that works. Period.. On 3/5/07, patrick zandi [EMAIL PROTECTED] wrote: Let me update this one more time.. I have manually added a group, and gave a form that permission.. nothing.. I even created a form with that group permissions and

Re: Emal Engine No Incoming/Outgoing Messages

Yep..that sounds familiar. Sometime, I imagine when the server went down for backups the email engine just started working on that server. I have yet to check with our sys admins, but it appears we may be experiencing something similar. Thanks Kyle David Durling wrote: Hi Kyle -

Re: [9295] ARS 7.0.01 upgrade problems

This is what i did that worked Need oracle ten g client on the server Modify ar cfg file to include ORACLE_HOME: D:\oracle\Client PATH: ORACLE_HOME/bin Remove Oracle Sid Load ars 7.0 patch 2 server Load 7.0.1 install Mayfield, Andy L. wrote: We unsuccessfully attempted to upgrade

System Down - upgrading

I am a little perplexed... I am in the process of migrating from one server to another for an hardware application upgrade - newer, better, faster hardware. Windows server 2003 SQL 2000 ARSystem 5.01.03 I have built the new server. Loaded SQL server. Loaded AR System. Taken a copy of the

Re: Upgrade permissions issues:: help

Hey -- At Least that worked !! Thanks.. On 3/5/07, L. J. Head [EMAIL PROTECTED] wrote: ** I came across this on 6.3 once and was told to right click on the results list column (in the user tool) and select reset...the new columns magically appeared -- *From:*

Re: Upgrade permissions issues:: help

OK, Found 1 addition thank with this .. IF you put in the creator field and attach it to a form.. AR System then you can use it.. On 3/5/07, patrick zandi [EMAIL PROTECTED] wrote: What about the Creator Field in the Group form.. is there some Special value that needs to be in here.. I

Down System_ attempting a database restore

Morning all, I am perplexed... I have a down system I am in the progress of upgrading to 6.03 server on my development box... running into a problem... Windows 2003 server SQL 2000 ARSystem 5.01.02 My plan is to get a duplicate of production up and running. Upgrade SQL 2000 to SQL

Re: Workflow with dynamic fields to create Asset...

Brent, Have you worked this out yet? I have two options for you. 1) Pull the values via multiple set fields actions to the record your trying to create OR 2) Do the value via multiple push mappings after you do multiple set fields actions to display only fields that map to the fields your

Re: Server switch stumper

** Sounds like a file cache problem: 1. Close ARUSer 2. Delete almost all the files sub folders in HOME. 3. EXCEPT “ARCMDS”. DO NOT DELETE “ARCMDS” 4. Open ARUser HTH, Joel ___ Joel D. Sender Director of Western Operations QMX SUPPORT SERVICES, INC.

Recall: System Down - upgrading

Dunn, Eric would like to recall the message, System Down - upgrading . NOTICE: This electronic mail transmission may contain confidential information and is intended only for the person(s) named. Any use, copying or disclosure by any other person is strictly prohibited. If you have received

Re: associate a user name with a preference server

No, unfortunately you do not. TEST1 and test1 are interpreted as being equivalent from the point of view of whatever procedure is looking for associated preference servers. So if you log in as TEST1 on ServerA, and then test1 (which should default to ServerB) ServerA shows up in the

Notification of a 'dynamic' group of recipients

Hi list! I have to notify a dynamic group of recipients with a filter that fires on submit of an specific entry. Depending on the submitter of this entry ther User form has to be searched for the corresponding recipients. For example: User Smith is member of Group ITS-Service and his Customer

Re: ARS 6.3 Patch 21 FYI - Date field pop-up flaw

John, Thanks for the information. I did get two emails about an hour ago. You're absolutely right about it being a problems with the Windows settings and NOT the ARS. I've been testing the new install on my laptop (usually I'm on a second monitor screen and don't have any problem). If

Re: ARSPerl Question

never mind. On 3/5/07, Axton [EMAIL PROTECTED] wrote: Stupid question, how do you do a null comparison in a qualstring that will be fed to ars_LoadQualifier? Thanks, Axton ___ UNSUBSCRIBE or access ARSlist Archives

ARSPerl Question

Stupid question, how do you do a null comparison in a qualstring that will be fed to ars_LoadQualifier? Thanks, Axton ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

Re: Upgrade permissions issues:: help

I am sorry.. The back was on back to a different Physical server.. not an re-install to an older version messing the code base.. sorry.. On 3/5/07, patrick zandi [EMAIL PROTECTED] wrote: OK, Found 1 addition thank with this .. IF you put in the creator field and attach it to a form.. AR

Re: Server switch stumper

In addition to deleting the .arf and .arv's, clean the ar.ini of all references to the old server and make sure no marcros are being run recorded on the old server. Chris P. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On

Change field id on a form

Is there a way to change a filed id number on the form. I have a assignee group field that I want to change the field id number to 112. Is that possible? -- View this message in context: http://www.nabble.com/Change-field-id-on-a-form-tf3349760.html#a9314443 Sent from the ARS (Action Request

Re: Notification of a 'dynamic' group of recipients

It sounds like you recognize that you can issue a Group notification, but only to one Group. If you try to assemble a recipients list via workflow, you may run into the 255-character To field limitation. Customizing Group or User is risky. You may want to consider externalizing it - separate

Re: Notification of a 'dynamic' group of recipients

I didn't get into the details of your exact problem but One way could be, have a table field on the admin tabpage(which will be used for processing and users should not see this). This table field with info from the user/Group(from where you want to get the list) form will have a qualification

Re: Change field id on a form

If you need to re-use the same field name, you may want to rename the current field first. I'd check all workflow references, including Table Field columns names, and any Views). Add your new Field ID 112. Assuming that you used valid Group Names in your former/old field, you can run an

Re: ARS 6.3 Patch 21 FYI - Date field pop-up flaw

Leigh, It's the active window title bar that gets used. I ended up selecting the Silver theme on my laptop (Windows XP) and that gave me dark Title text. HTH, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright

LIST OWNER - Creating account on ARS List

hey - I have a co-worker that is trying to create an account on the ARS List and when he tries to setup his password he never gets the confirmation email. When I try it for him he still doesn't get the confirmation password and ideas? Email address: [EMAIL PROTECTED]

Parsing Comma Delimitted Records

Listers, I'm playing around with some data, and have checked the KB, and have asked several people about this but can't seem to find the correct answer. I know that it's possible to do in Remedy, but it's been so long since I've fooled around with it, I can't remember how to do it. What

Re: LIST OWNER - Creating account on ARS List

Update: We were able to finally get him on the server but when we try to add him to the ARS List we are getting Error - unable to initiate communication with LISTSERV (errno=10048, phase=CONNECT, target=127.0.0.1:2306). The server is probably not started.

Re: Parsing Comma Delimitted Records

You will need to use STRSTR to determine where the comma is and then use substr 0, STRSTR value to parse out the first field. Next you will ne to use the comma values to do a new substr to remove that entry. continue until STRSTR reports back a zero. -Original Message- From: [EMAIL

Notify a dynamic group of recipients

Hi list :) I have to notify a dynamic group of recipients with a filter that fires on submit of an specific entry. Depending on the submitter of this entry ther User form has to be searched for the corresponding recipients. For example: User Smith is member of Group ITS-Service and his Customer

Re: Notify a dynamic group of recipients

I'm not sure I know what it is you want to do, but we send notifications to pre-defined groups via a secondary form that we have a multi line character field, each line has a different email address, we do a query to the form and set the value of the multi-line character field as the address

Re: Parsing Comma Delimitted Records

you can create a table field that points to something the data can reference, then turn that comma separated list into an external qual, then walk that table to create the records. For example, if your field contains companies, you may have a value like this: BMC,HP,Sun If you have a company

Tomcat/Mid-Tier webService issue

Hello all, I have 2 mid-tier setups pointing to 2 Remedy ARS servers all on Solaris 9: Tomcat 5.5.7 with Java 1.5.0_11 with mid-tier 6.03 p14 and mid-tier 7.01 p1 webLogic 8.1 with java 1.4.2_04 with mid-tier 6.03 Remedy 6.03 p17 Remedy 7.01 p1 I am working with a small test script to connect

Re: ARS 6.3 Patch 21 FYI - Date field pop-up flaw

This behavior was happening on our 6.3 unpatched client as well and was reported as a Bug (or at least questionable behavior) on 3/2/06 (over a year ago). Results from reporting to BMC = nothing was done. -Christopher Michaud Reiser, John J [EMAIL PROTECTED] Sent by: Action Request

Re: ARS 6.3 Patch 21 FYI - Date field pop-up flaw

Out of curiosity what would you like BMC to do about this particular problem? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Christopher Michaud Sent: Monday, March 05, 2007 11:30 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 6.3 Patch 21 FYI

Re: [9295] Change field id on a form

How can I make the FID112 return the text group name instead of the group ID... The workflow is working the way I wanted.. thanks to you... but I have a message that pops up once the ticket is assigned to a group but instead of saying the ticket is assigned to Name of the Group is shows the group

DST Patch - What if I don't load it?

Long time reader, first time poster. I am new to being a remedy admin. The job was thrust upon me when the old admin left. So my knowledge of the app is VERY limited. Now we have the DST patch to deal with. My environment is 6.03 patch 17 on a windows box with an oracle backend. My

Crystal Report Error

Hi listers, We just moved to ARS 7.0.1 patch 1 but we are still using HelpDesk 4.03. We have a couple of Crystal Reports that were working on ARS 6.3. Now, when we push the button to print the report we get the following error: An error occurred while generating the Crystal report:

Re: DST Patch - What if I don't load it?

I've been following most of the threads on this topic fairly closely and I think you have the gist of it. And an additional problem was introduced by MS with their patch by not dating it so that previous years were correctso yes...your systems will be off by an hour during 3 weeks in the

Re: DST Patch - What if I don't load it?

Tony, you have more than 1 problem with DST -- from what I see here.. OS - windows needs the DST patch Outlook - possible DST patch Oracle - DST patch Java - DST patch Remedy Server - DST patch Oracle DST patch is by far the most Brutal.. One of our DBA's spend 3 weeks coming up with a DOC for

Re: DST Patch - What if I don't load it?

On Mon, 2007-03-05 at 11:15 -0800, Benitz, Tony : CO IR wrote: Long time reader, first time poster. I am new to being a remedy admin. The job was thrust upon me when the old admin left. So my knowledge of the app is VERY limited. Now we have the DST patch to deal with. My environment

Re: DST Patch - What if I don't load it?

You can also review the effects of not loading the BMC Remedy DST patches by reviewing the technical bulletin found in the Product Documentation area of Support Central: http://www.bmc.com/support/hou_Support_ProdVersion/0,3648,19097_19695_11 5217_0,00.html Thanks, -David J. Easter Sr. Product

Re: ARS 6.3 Patch 21 FYI - Date field pop-up flaw

John, Thanks. We'll give that a try! Chris, It's nice to know we're not alone! It's just one additional reason to move our users to a web version. Now that we are going to be using the more recent mid-tier this should be much easier. Thanks to all, Leigh

Re: Using Keywords in Report Form Base Qualification

Greg, This is just a shot in the dark try this: ('20003' = Testing Tools OR '20003' = Remedy) AND '8' = $\NULL$ AND '7' = Pending OR (if the next one keeps the $NULL$ after saving the value try this form) ('20003' = Testing Tools OR '20003' = Remedy) AND

Re: Crystal Report Error

Sir,I am not positive on this.. but from what I understand of this.. your issue is your reports were built in the old version of CR .. CR XI is compatable with this version .. I do not believe CR 7, 8, 8.5, or 9 will work anymore. I have seen this.. on testing.. and could not find a fix.. but was

Re: ITSM 7 Success Stories?

Here's another tack. Does anyone have any lessons learned from an ongoing ITSM 7.0 implementation? Even a bullet list of what worked, what didn't, etc. -- Chris Danaceau 703-833-2459 The electronic mail message you have received and any files transmitted with it are confidential and solely

Re: Remedy version 7 in production

Chris, I am curious which groups you are pre-fetching the forms for and if the majority of your users are in the same groups. It is my understanding the the forms are cached on a group list basis. To make this worthwhile, we would have to pre-fetch certain forms for dozens of combinations due to

Re: Radio button field - obtaining the Selection Value

Curt, One idea... Set up a hidden field that has alias values equal to the selection values. OR... I am sure you could poke around in the ARS meta tables and find a mapping of an integer value ( which you could get by setting the selection field into an integer field) into the Selection

Re: Crystal Report Error

Susan, What did you do ? On 3/5/07, Susan Palmer [EMAIL PROTECTED] wrote: ** Before you go to all of the work of recreating reports, try reconfigurating the ODBC driver. Mine are working on the dev server and were created in 8, 8.5 and 9. I was told they wouldn't work too, so I was

Re: DST Patch - What if I don't load it?

Hey, do we need to do a patch or anything for MS SQL 2k? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Monday, March 05, 2007 1:40 PM To: arslist@ARSLIST.ORG Subject: Re: DST Patch - What if I don't

Re: Crystal Report Error

Hi Susan, How do I go about doing that? When I goto the Contol Panel -- Administrative Tools -- Data Sources (ODBC), it shows the AR System ODBC Data Source under the User DSN tab. Under the Drives tab, it shows the AR System ODBC Drive (version 7.00.01.01). What else has to be done?

Re: Change field id on a form

Have you tried using the utility archgid? I've used it successfully - but to be honest have never tried converting a non-reserved field to a reserved field using this utility. The basic use of this utility is that you change the underlying database ID of a field and this utility searches all

Re: ITSM 7 Success Stories?

My company is live with it. To implement this we had to fix a lot of bugs. We have gone live with issues that have yet to be resolved, mostly minor. Of major concern is the overview console that isn't working as designed. I suspect what you're looking for is a list we've had to fix

Re: Remedy version 7 in production

I am trying to prefetch using the admin account to preclude having to prefetch by group. With over a hundred groups in at least 60 organizational or functional company structures, and all of the various ITSM 7 permission groups defined for each application (Incident, Problem, Change, KMR, SLM,

Re: ARSWiki Updates

As an update to this, I added a download tab to the app to make using tools like wget possible. Axton Grams On 3/3/07, Axton [EMAIL PROTECTED] wrote: New releases of the Remedy api are in a different location on ARSWiki. A subversion repository with a Trac frontend are now serving the files.

Re: Notify a dynamic group of recipients

ARS Dummie from Germany, (Sorry that is the only name you gave us) I would suggest that you consider this approach as an option. Add a Join of User and some other form. Add a record to this new form (dummy form) for each Customer you have in the Customer field on the User form and Join on

Re: ITSM 7 Success Stories?

Ben, that info is helpfull, but what I'm really looking for is a lessons learned from a strategic approach. I guess one item would be We did not anticipate the effort involved in identifying and correcting bugs in the application. This added X number of weeks to our schedule. -- Chris

Re: Crystal Report Error

Hi Derek, I didn't actually have to do it, but when you said it required a log in that was the first thing that came to mind. But that is how to config it. Susan On 3/5/07, Derek Fernandes [EMAIL PROTECTED] wrote: Hi Susan, How do I go about doing that? When I goto the Contol Panel --

Re: ARS 6.3 Patch 21 FYI - Date field pop-up flaw

Here's what I believe some reasonable solutions would have been... 1. Standardize all color settings to utilize Windows O/S property settings. (good solution - however, Windows only) 2. Add Window Color Properties (not just background) to the Client Options/Preference Server settings. (better

Re: Parsing Comma Delimitted Records

Chris, Although I think Axton's would likely perform better and be more maintainable in the long run too. Another option could be similar to Axton's idea... but... Build a DB join of the current form and the other form using the IN operator at the DB level. Then the Table field qual could be

7.0.1 midtier p1 applied; can't access config page

Hello, I recently patched MidTier 7.0.1 with p1, and I can't access the midtier config page. Instead of the standard midtier login, I'm being challenged for a network login and pw (all of this is taking place on my dev. laptop). I hadn't checked this after the upgrade to MT 7.0.1, so don't know

Mid-Tier 7.0.01

Hello, I am haveing trouble running AR System type reports on the web. I am getting ARERR 9217 which has to do with a file not present or the url is bad. I know the file is in the report form, cause I created it using the report creator form, and checked for the file attachment. This is a new

java.lang.NullPointerException

Can anyone tell me what is causing this error? We are using the CA single sign on and a mid tier on a separate server than our ARS server. The mid tier is version 7.0.00, Web Server Information Apache/2.0.59 (Unix) mod_ssl/2.0.59 OpenSSL/0.9.8d ServletExecAS/5.0 Operating System Name

Prompt user to login through the workflow

Hi All, Is there a way to Prompt user to login through the workflow without using the user tool. This should override the settings in the user tool Tools Options General Tab Prompt for Login checkbox. Environment Details ARS 6.3 Unix / Oracle Regards, Veeral Oza, Application Analyst,

Re: java.lang.NullPointerException

Hi Janet, We recently started getting a similar error, which we discovered was related to a patched version of the MidTier.jar file. After installing a new MidTier.jar, we started getting the error. Since we are on 7.0.0, and the file was based on 7.0.1 code, this produced a conflict, and we

[no subject]

Hello, I have the requirement to create dashboard for the floating and fixed license consumption in Remedy. I want to know the name of the form from which i can take this data and create a dashboard. Thanks Regards Sucharita Singhal

[no subject]

Server Statistics Axton Grams On 3/5/07, Tarun Kumar SHARMA [EMAIL PROTECTED] wrote: Hello, I have the requirement to create dashboard for the floating and fixed license consumption in Remedy. I want to know the name of the form from which i can take this data and create a dashboard.