Thank you!!! this will do. Thanks
From: Michiel Beijen [EMAIL PROTECTED]
Reply-To: arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG
Subject: Re: Delete selected entries in Search list using workflow
Date: Thu, 31 May 2007 12:39:52 +0200
Frank,
If you are an administrator or subadministrator of a
Hi Ray,
Yes Axton is right - it is easy to add images to email templates. I
should also clarify that you can include images with the actual email as
well by referencing an image url. Just do as Axton has done below but
take out the google part of the url (just the name is needed) and then
include
Hi listers,
I need a technical advice on Flashboards.
I have created a Flashboard Variable on Helpdesk form.
GroupBy being
Primary: Region
Secondary: Case Type
Operation: Count
Collection Interval of 30 Mins.
A Stacked bar( Flashboard Type ), History type flashboard is using the
Hello people,
I'm working now in a European Office (OAMI) in Alicante (Spain) the
ambience is all opposite to stress, in two years I almost never work
more than 40 hours.
The office has windows to the sea.
Now I'm alone in the project Support, Development, Administration,
Consultant,...
The
Hi All,
This looks like bug number SW00264343.
Regards
Francois
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath
Sent: 04 June 2007 10:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Modify All Nulls Description
Greetings everyone,
We want to create a Diary attachment field, which means that once you've
attached a document you can't delete or change it.
I don't see the attachment fields in the field list for the active link Change
Field action. Is there any way you can dynamically make an attachment
Hi all,
We recently had to reinstall our midtier server. The old version had IIS and
NewAtlanta, while the new one is set up with IIS, Midtier 7 and Tomcat.
Most of it works fine, but we get following error while trying to access some
.jsp-reports:
For more information and to apply ... go here.
http://jobview.monster.com/getjob.asp?JobID=57780056JobTitle=Software+Developer++-+Remedyq=Remedyjto=1sid=24brd=1cy=USvw=bAVSDM=2007-05-18+13%3a28%3a00
Thanks,
Sean Garrison
Thanks for the reply. I replaced the query with what you suggested, so my
code looks something like this:
$query = select col1, col2;
It seems as though I'm getting somewhere... now I'm getting the following
error:
Connection successful
Warning: odbc_exec() [function.odbc-exec]: SQL error:
I think the name of the view is just Incident_Management.
On 6/5/07, a.cook [EMAIL PROTECTED] wrote:
Thanks for the reply. I replaced the query with what you suggested, so my
code looks something like this:
$query = select col1, col2;
It seems as though I'm getting somewhere... now I'm
Hello,
what I want to do is get the user name and password via a form. then user
will see the list of programs and when he clicks on the name of application
I will pass the user name and password via calling their logging API. for
Remedy I used the script in Java. I am testing it to have the Home
ARS Comrades,
I may be overlooking the obvious here, but. I have a form that stores
patient information. In that I have primary and secondary physicians. I
realize now that storing those in the same form wasn't exactly the best way
to go about it, but it's getting late in the game and I'm
Hmmm,
I get the same error when I run
$query = select col1 FROM Incident_Management;
It seems as though maybe it's the space? Basically, I'm just trying to
reword the Excel query, so I'm using the part that says:
FROM Incident_Management Incident_Management
Now, I've been told that this is
Define a SQL menu rather than a search menu.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brian Gillock
Sent: Tuesday, June 05, 2007 8:32 AM
To: arslist@ARSLIST.ORG
Subject: Menu Question
ARS Comrades,
I may be
Brian,
You could use a SQL menu, such as this example with the User form:
SELECT Login_Name FROM User_x
UNION
SELECT Full_Name FROM User_x
Stephen
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brian Gillock
I am assuming you are not actually running the query with col1 as a column
name? You need to replace col1 with an actual column name from the
Incident_Management view.
On 6/5/07, a.cook [EMAIL PROTECTED] wrote:
Hmmm,
I get the same error when I run
$query = select col1 FROM
Typically when I have seen that type of thing it is saying 'select * from
form as alias...both the Form and alias in this case are
Incident_Management...so the space and second iteration are useless in this
case. If you pull up Sybase...is that the name of the view that your
looking at?
As I said...I may be overlooking the obvious. :P
THANKS Stephen Norm
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Tuesday, June 05, 2007 8:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Menu Question
Well, I don't have access to the Sybase DB as it is offsite. Yes, I am
replacing col1 with a different value, such as Incident_Id. Here are 2
links to screenshots of the Excel query in action. The first one shows the
results in the Excel spreadsheet, and the second one is a screenshot of the
Yes...those were the Key. You are using the Remedy ODBC...not the
Sybase...which means your form name is whatever it shows in the Admin tool
for that form...Incident_Management is the DB View nametry that and let
us know
-Original Message-
From: Action Request System discussion
Great, I'm glad that helped. I am a bit confused. Are you saying that
Incident_Management is the name of the DB? If I run something like:
$query = select * FROM Incident_Id;
I get
Connection successful
Warning: odbc_exec() [function.odbc-exec]: SQL error: Driver][ISAM]No data
found, SQL
It looks like BMC is going to fix this in the next release, but since
I'm going live at the end of the month with 7.0 it looks like I'm going
to have to slip one more customization in. I've considered going the
route of setting up dummy users for each group, but that won't always
work for my
I had the same issue. What we did is create 2 attachment pools. The
first attachment pool has the ability to add/edit/delete. The second
one only allows you to view.
When $OPERATION$ = CREATE, you make the first attachment pool
visible, and the other pool hidden behind it.
On submit, have an AL
Hello Everyone,
I am trying to set up a manditory preference server per the instructions in
BMC Remedy ARS 7.0 Configuring p 51.
I open my Admin tool and click on the server I do NOT want as the server. I
pick Server Information - Advanced, and select Use Other Server from the
Preference
Of course, my answer assumes that once you create the ticket, you no
longer need to edit the attached document...
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
Thanks for the suggestion, Brad.
Does BMC Remedy still accept suggestions? I think it is silly that we have to
go thru all this to lock down an attachment.
Dwayne Martin
James Madison University
Original message
Date: Tue, 5 Jun 2007 07:52:16 -0700
From: Brad J [EMAIL PROTECTED]
Dwayne,
One approach is to keep the attachments in a separate form (one form
could be used for the entire application). Then on the form(s) where
you want to allows users to add and view add a table field that points
to the attachments form. This is how we handle it here.
If you want to go
Does BMC Remedy still accept suggestions?
Yes - they are called Request for Enhancement (RFE) and can be
submitted through the BMC Support folks.
Thanks,
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
The opinions, statements, and/or suggested
Axton: I was able to get the email to go out with header (with images) and
content as plain text (variable from the form). I want to put this plain
text in the body of the message in a table with gray background color. I
have created a template with a single table that has a gray background
color.
David,
I take it that you are one of these BMC Support folks, so I'll pass this
suggestion on to you. Could you please make attachment fields available to the
Change Field action, so that they can be changed from read-write to read-only
dynamically.
There used to be an Enhancement Request
**
Does anyone know, or have an estimate of when version 7 was made available on the web for downloading?
I have been told it was as far back as summer of 2006, and also told it was last quarter of 2006. It would be helpful if someone could help me out on this.
Thanks,
Don E. Wood Jr.
He is one of those people...but he's only here on an advisory
perspectiveyes...to create an RFE you need to create a ticket requesting
the enhancement...they will verify that all of the information necessary is
present...and submit the RFE on your behalf
-Original Message-
From:
Version 7 of what? ARS, or ITSM?
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Don Wood Jr.
Sent: Tuesday, June 05, 2007 8:38 AM
To: arslist@ARSLIST.ORG
Subject: ARS v.7
**
Does anyone know, or have an estimate of when version 7
**
Outstanding. Thank you for the quick response.Don E. Wood Jr.
Original Message Subject: Re: ARS v.7From: "Easter, David" [EMAIL PROTECTED]Date: Tue, June 05, 2007 10:42 amTo: arslist@ARSLIST.ORG**
AR System 7.0.00 released in May of 2006. AR System 7.0.01 released in October
Hi List,
To create a ticket we retrieve some info from an external DB by SQL query say
device number When saving ticket we don't save this device info in REQ form,
instead we save it in TRN Form with related ticket number.
Now I need to show all the tickets associated to a Device in REQ form.
Thanks, David, and L. J.,
Now that I know that I'll use that channel. (This is probably stated very
clearly somewhere but I overlooked it.)
Dwayne
Original message
Date: Tue, 5 Jun 2007 09:37:53 -0600
From: L. J. Head [EMAIL PROTECTED]
Subject: Re: Making an attachment field
**
ARS.
Thanks,
Don E. Wood Jr.
Original Message Subject: Re: ARS v.7From: Rick Cook [EMAIL PROTECTED]Date: Tue, June 05, 2007 10:45 amTo: arslist@ARSLIST.ORG**
Version 7 of what? ARS, or ITSM?
Rick
From: Action Request System discussion list(ARSList) [mailto:[EMAIL
Hi,
I used the sample skeleton code that returns a single match in an Oracle
table for a qualification like FIELD = VALUE search.
Now when I access a menu coded on a VEndor form based on the above plugin, I
do not get any results back even though I can get results back if I query
the vendor form
Did you implement both the ARDBCGetEntry and
ARDBCGetListEntryWithFields functions in your ARDBC plugin?
What api calls are logged in the API logs when you attempt to use the
menu? When using a regular menu, which api calls are logged when
using a menu?
Axton Grams
On 6/5/07, arthurj [EMAIL
In your filter, you have to select the fields you want to use for
variable substitution as the included fields. In the template, you
have to use the format of #$$fieldname$$# as the variable name.
Axton Grams
On 6/5/07, Ray M [EMAIL PROTECTED] wrote:
Axton: I was able to get the email to go
If I understand you correctly, both forms have related ticket number
(Request ID, I presume, in your REQ form). If this is the case, you could
create a join form from the combination of REQ and TRN, using related
ticket number as the key (join criteria).
Mike White
Office: 813-978-2192
E-mail:
Hi all,
One of my teammates is investigating and testing SourceSafe. For any of
you who have used or are using this product, we would greatly appreciate
any feedback you can offer on your experiences with this product that
might help in our decision-making process.
TIA!
Jenni Wacholz
Remedy
Sorry
The two functions listed in the log were from the menu on the vendor form.
I will find out what is listed with a regular menu.
AJ
arthurj wrote:
I have implemented both functions you mentioned.
AJ
arthurj wrote:
ARExpandQueryMenu is listed in the API log
I am trying to archive records between forms on the same server. When
the archive field is selected on form A, the record should be copied to
form B and deleted from Form A using DSO. The transfer fails at Stage 7
of 8. I cannot figure out why it fails when we have other DSO mappings
that work.
Hi all
The situation is:
SAP XI is consuming a Remedy 6.3 webservice, I can't seem to find a location
where I can send the error message back to SAP XI. Do I need to manipulate the
WDSL for an output?
Den
___
With a regular menu ARExpandQueryMenu is listed in the API log
AJ
arthurj wrote:
Sorry
The two functions listed in the log were from the menu on the vendor form.
I will find out what is listed with a regular menu.
AJ
arthurj wrote:
I have implemented both functions you
Jenni,
My two cents...
* Visual SourceSafe (VSS) is very lacking as a Source Control system.
* However, it is easy to get setup and running with the existing ARS
integration to MS SC API.
* You likely will find the details of how VSS works to be
disappointing from a technical implementation
From the regular menu if you select an option, then ARGetListEntry is
listed.
There is no value shown when opening the menu on the vendor form
AJ
arthurj wrote:
With a regular menu ARExpandQueryMenu is listed in the API log
AJ
arthurj wrote:
Sorry
The two functions listed in
I have been using something like below.
Drop this into a test.html file and view it through you web browser.
On the filters select the $Case Type$ $Priority$ and $Summary$
Add this (or a template your create) to your templates. Put that
template name in your templates.
Enjoy.
Nick H
Havin'
Hi: I want to create a escalation which runs every morning and deletes all
records from a form. Just came back from the training. Could someone help me
with what needs to go in the If Action tab for the escalation?
Thanks
Ray
Thanks for your input, Carey. Greatly appreciated!
Jenni Wacholz
Remedy Administration
Coventry Health Care Inc
480-445-2517
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Tuesday, June 05, 2007
Any Remedy error is returned back in the webservice thru the standard
SOAP Fault structure
HTTP::Response
?xml version=1.0 encoding=UTF-8?
soapenv:Envelope
xmlns:soapenv=http://schemas.xmlsoap.org/soap/envelope/;
xmlns:xsd=http://www.w3.org/2001/XMLSchema;
Hi Ray
you could use Application-Delete-Entry Form Name Entry ID
If the form name is long, you can put it in
if you are running the escalation on the same form, then use the keyword
$SCHEMA$, for the Entry ID you can use $1$ the field ID of Entry ID.
this is on page 246 of the manual Workflow
Hi All,
I am in the process of having to submit a ticket from our Helpdesk version 6.0
to another Web Page. I am essentially passing my field values to this html
form and posting to this external web site page with what has already been
built in this external web page.
Now I need to pull
Thanks. I included the fields. I have a field called txt_Message Body in my
form which I want to include in the text of the message. So for filter,
under If Action tab, I have the Notify action. I have specified
$txt_Message Body$ for the Text, Selected is selected for Include Fields.
I have
Well for what it is worth, ClearCase is not much (if any) better
Doug
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Wacholz, Jeanette (Jenni)
Sent: Tuesday, June 05, 2007 1:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Looking
Presuming you have already added your templates (saved as HTML) to the
AR System Email Templates form. For instance lets say you called the
template that you saved in the user tool as test.html
In the admin tool go to the filter
In the IF ACTION tab
In the middle of the form look at the FIELDS
That should be right. What are the field properties for the field
(optional/required/display only and permissions).
A couple of things to note (may be helpful):
- changes to email templates are not picked up immediately. It's best
to kill the email engine after modifying a template.
- fields
I have an attachment field on the CHG:Change form. It is in the Support
view and in a Custom view. The attachments show up when looking at the
form in one view, but do not show up when looking at the other view.
Any ideas???
ARS 6.3 Patch 18
HD 6.0
Oracle 10 w/9 libraries
Oracle lives on a
Axton, Nick, Joanne: I only had general access permission for the
txt_Message Body field. It works after I added the Public permissions.
Thanks for all the help.
Ray.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Not to mention that every time you modify an object you must first check it
out, watch the admin tool thrash, modify, save, watch the admin tool thrash.
Creation requires the checkbox of 'add to source control' be checked...on
and on and on...I don't think it's worth it for what you
Claire,
This happened to me yesterday. I had the attachement pool field added
to the new view but not the file fields.
MCD
Maria C Delagarza
AR System Specialist
Eluri Designs
Eluridesigns.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Okay I see this in the Log on midtier, but the SAP XI is only getting a HTTP
error, is this response default by Remedy?
**
Grooms, Frederick W [EMAIL PROTECTED] 6/5/2007 11:45 AM
Any Remedy error is returned back in the webservice thru the standard SOAP
Fault structure
HTTP::Response
I had the same problem the other day with the same ARS setup you have. I
noticed I only got the error when I copied some display-only fields from one
form to another, and then changed the fields from display-only to optional.
Every time I tried this and saved the form, I would get the 69 error.
Thanks, L.J. and Doug! I will happily pass all this good info on to my
teammate.
Jenni Wacholz
Remedy Administration
Coventry Health Care Inc
480-445-2517
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent:
I notice a big difference in performance when I am logged into my
server via a VPN connection trying to check something in or out
versus doing the same action when on the Local Area Network. If I
had to guess, I would blame the paltry 384kbps upload speeds that my
local ISP throttles my
Very helpful information. Thank you, Derek!
Jenni Wacholz
Remedy Administration
Coventry Health Care Inc
480-445-2517
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Derek Berube
Sent: Tuesday, June 05, 2007
I'm pretty sure it does. We tested this in the ATS class I took a couple
years ago by sending an HTML email and checking it in both a rich client
and a text-only client. It worked great. Outlook showed HTML, the other
client showed only text. I didn't have to do anything in the Email
Engine to get
Doug,
Actually as far as I know (or last I checked) ClearCase has so serious
of flaws in how it works with ARS that I would call it unusable. There
are workarounds to most of the issues but it is so buggy to
impractical in my opinion. You have to have your objects names overly
restricted due to
I use VSS on Fridays to backup my ARS defs. I turn off source control
during the week. This gives me a weekly snapshot that gets backed up on
the file servers.
Michael Durrant
[EMAIL PROTECTED]
Share what you know. Learn what you don't.
From: Action
First of all I am using ARS V7.0.1 Patch 002 and ITSM apps (the whole
shebang) V7 patch 003.. We are on SQL server 2K5 SP2 and on Windows 2K3 SP 2
as well.
If I log into the system using a read user who has restricted access in the
system I see the Application Administration Console link. I can
Simply put Jenni,
VSS is my Worst Enemy and my Best Friend. It's a pain to use, the way
Remedy plugs into it leaves much to be desired, BUT, the first time you
Screw Up (not that I've ever done that!), your awful glad it's there.
Warren
On 6/5/07, Carey Matthew Black [EMAIL PROTECTED]
We saw this and other related misbehaviors and reported them in an issue
in January, and as far as I know it has not been addressed even though
they closed the issue. I just loaded Patch 004 and will be testing
again after I follow in your footsteps and get the customer data
imported. We got a
I found the same thing and tried to use permission on the applications to
reduce the potential issue. The client decided they wanted a large button in
the middle of the home page that will take the requesters to the Requester
Console and this has eliminated any one trying the other urls in the
Roger,
I wouldn't change permissions as such. It looks like with every patch, there
are some very basic fundamental changes to the ITSM application
functionality. From the past fixes I have seen these changes range from
things like definition change on forms, to changes in qualification on table
Chris,
As an afterthought to my previous email, if you do learn anything, good or
bad about Patch 004, would you please be kind enough to share it with the
list? Since you are already working on it it might be useful to some of us.
I'm sure my team might like to upgrade too. Plan to do some
Does anyone know anything about Crystal Reports licenses? There are named
and concurrent licenses. Is it required that you have concurrent licenses to
run the OTB canned reports from the web? Is it possible to run them using
named licenses?
I have a licenses CR server with 5 named licenses that
If you are running Crystal Reports Server as packaged with Crystal
Reports Professional (which comes with 5 named user licenses that appear
in the Central Management Console if you have it installed properly -
not necessarily a given on a mid-tier server), ignore the mid-tier doc
instructions for
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