I am running ARS 7.0 on SQL Server 2005 and need to create a view form of an
Oracle table.
So far i have created the dblink and can query oracle directly from SQL
Server. I need help with the syntax of the view form connection in Remedy
Admin.
The syntax i've tried is:
LINK.OWNER.TABLE
[EMAIL PRO
FIVE RULES FOR MEN TO FOLLOW TO A HAPPY LIFE:
1. It's important to have a woman, who helps at home, who cooks from
time to time, cleans up and has a job.
2. It's important to have a woman, who can make you laugh.
3. It's important to have a woman, who you can trust and who doesn't lie
I think he's saying to add a record that is CLEAR, not a NULL record, IE
you have a record with a number that has the word clear in it, and when
that record is called have work flow set the fields to NULL.
From: Action Request System discussion list(ARSList)
[m
There is but one truth in computingit all sucks in some way.
-C-dub
ps - before you ask: SFOTINEF = So Far Off Topic It's Not Even Funny
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Guillaume Rheault
Sent: Friday, Ju
This error appears when you enter a duplicate record.
Ray M <[EMAIL PROTECTED]> wrote:
** Joe: thanks. This is a field called InstanceId in
HPD:IncidentInterface_Create form. I am not even sending this value. Any ideas
what could be causing this?
Thanks
Ravi
Can't add that 'cos like I said the menu grabs records from another form
and that form can not have a blank or a clear record 'cos even that form
grabs values from another form which is actually a Unique Identifier :-(
Neel Gautam
From: Action Request Syst
I disagree with your statement that this list proves nothing, but that's your
right.
When people ask me, in general: what is a more powerful OS, Windows or Linux, I
can point them to this list. See, I know no website or whatever, that is vendor
independent (free of interference or financial assi
I might be working some this weekend.. I will try a couple of things to see
if anything like what you are seeing.. happens..
On 6/15/07, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
Yeah, 32 is pretty excessive, but I was trying to see if I could get
the behavior to change.
Just to be clear, u
Quite true - Remedy can enforce unwise business practices just as well as it
can enforce wise ones. :)
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Friday, June 15, 2007 1:49 PM
To: arslist@ARSLIST
If I recall correctly, there is no default value (i.e. the field is NULL)
for that type of field. The problem only occurs when a value is selected,
perhaps by mistake. At that point, the only way to clear that value without
clearing the form is to have a (clear) value added to the list.
Rick
Actually, the tool is Remedy ARS - it's the business process that
dictates the "workaround", not the tool. I'd change it if I could...
;-)
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expre
Yes, your presence here is always appreciated, David, but your response does
beg the completely academic question of why a tool was selected/deployed in
such a way as to hamstring those using it in the way you described, when
Remedy ARS, as you well know, can easily satisfy any business requirement
Sorry, but that list proves nothing. It's just a list of, "Hey, here's
a list of really big, cool, powerful computers."
How do I explain it? Nerds like Apple.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Guill
Max is just Unix on a PC.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault
Sent: Friday, June 15, 2007 3:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Linux Rules TOP 500 Supercomputers - Not a single Wi
3 Macs made it to the list, and Macs are definitely geared towards consumers,
so how do you explain that?
Mac OS X definitely has all the bells and whistles that a "consumer OS" like
Windows has. I would say Macs are geared towards consumers even more than
Windows.
From: Action Request Syst
Rick,
Is it possible to select (clear) by default and have no value in the
character menu drop-down (display type is drop-down)? (using ARS 7.0.01
patch 001)
Neel Gautam
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Beh
Greetings!
For years we have used the "Key" parameter in email templates.
We have an "AR System Email Security" entry in which "Key:" is "a" and "User
Name:" is "b". All our email templates have a line that says, "Key: b." It
worked. We used to have a "User" form entry called "b" but somewhe
Awww, David, there you had to go and kill our humor thread :)
Don't you know by now that we just need something to gripe about!
Just kidding, thanks for he excellent work David, we truly value your
participation in this list.
-Original Message-
From: Action Request System discussion li
Basically the need is that if there's a value in the drop-down then all
other fields should be populated accordingly and when a user selects a
value that's when active link will fire so everything works fine EXCEPT
when a page loads, there's first value selected in the drop-down by
default but it d
> Can you "retire" a feature that is "as designed" and is also a
Defect? (and still have it in the product?)
I can answer this one. This is logged as an RFE and not a Defect.
Because our internal tracking system will not allow an RFE in "Closed"
status mode to be re-opened, we place RFEs that w
So the field (on the form the user is interfacing) is a required field that
must have a value? Or just required on the back end storage form?
Tim
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam
Sent: Friday, June 15, 2007 3:39 PM
Sometimes I can't see the forest for the trees
:-)
Ok point noted, and I've had that requirement, and the customer didn't like
a blank entry. It wasn't naturally intuitive and was inconsistent with the
verbiage of Drop Down fields, which has the (clear) option. In that case we
added a (clear)
I would just add a record that has a value of something like ""
so it shows up at the top of the list, and when a user selects that
value in the menu, you kick off an Active Link on Menu Choice that sets
the field to $NULL$. This prevents you from adding a Clear button to
the form and taking up ex
What is the need in this? Like someone already suggested, just have them
skip this field. Are you needing to trigger workflow fired on Menu
Choice? If so, add a button by the field that says Blank and have them
push that button, which then fires the workflow (FYI: This is not a very
streamlined sug
Comparing windows for server to unix for server would be attributable to
comparing unix client for windows client.
You have two different needs you are trying to solve. While Microsoft is
beginning to notice this, and ramp up production on a better server,
they still have a ways to go. They
Tim, in general, this would be required if you had decided to display a
character field menu as text or as a drop-down field. In those instances,
once a value is selected, there's no way to unselect a value without
selecting another value. The "Clear" selection satisfies the requirement
without h
Hi Norm,
I can't add that as this form from which I'm pulling values from, pulls
values in turn from another form and stuff like that and they are like
the required values and I can't even have a record saved on that form
with a blank value :-( btw I'm using 7.0.01
Neel Gautam
I'm assuming that the value of the field in question is so that the user can
add some sort of supporting data for a subsequent ticket/record submission.
My question is: If blank, NULL, nothing (pick your word) is an acceptable
value, then can't they just not select anything and skip the field? Same
Add a blank record to the form you're pulling from. Sorry to provide
the obvious solution that you've probably already ruled out!
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam
Sent: Friday, June 15, 200
Yeah, 32 is pretty excessive, but I was trying to see if I could get
the behavior to change.
Just to be clear, updating the FT index when a record changes take
virtually no time at all. It's the initial indexing when one first
marks a field to be full text indexed that's "locking up" the server.
I think its because the sites select the OS they are using, and yes;
they click Linux.
--
Jarl
On 6/15/07, Guillaume Rheault <[EMAIL PROTECTED]> wrote:
**
Don't know Jarl why is this. One interpretation could be that the Linux
section is a customized Linux, versus using an OOTB Linux distribu
Hello listers,
I've a character menu that does a look-up on some other form to grab a
list of available values. I would like to add a blank value on top of
the menu item. Any ideas as to how this can be done?
Thanks in advance.
Neel Gautam
This message is for the designated reci
Hilarious. They might want to try adding a diary field to their defect
tracking app that blocks the customer from reading internal comments.
I've seen comments in there that aren't even English--or any language,
for that matter.
-Original Message-
From: Action Request System discussion
Much of the "bloat" you're referring to, Pat, is a result of Microsoft's
attempts to make an operating system that the average consumer wants.
The average consumer wants 3-D user interfaces, high-definition graphics
and icons, windows that shrink and grow...blah blah blah. It's a bunch
of eye cand
Mike,
I have ARS 7.00 P2 and FTS.
FTS is working fine, and it very fast on the updates.. and accurate from
what I have tested.
I have not seen the lockup at all. I am not on 7.01P2 yet, however I tryed
P3 and could not login to the server..
I do not know if it was related to what you are saying y
I just found these so "funny" that you might like to see them too.
If you have some time and what a few laughs...
Login to BMC's support web site and search defects on the following
three qualifications:
Product Name: "AR System"
Version: "7.0.1"
Problem Area: "Web"
Click the "Search" button.
Sc
Anyone out there using FTS on ARS 7? If so, I have some questions
about your experiences:
First off (this is one of my development servers):
ARS 7.0.1 patch 2, Windows 2003 SP1, SQL 2000 SP4, Java 1.5.0_11
So I recently purchased some FTS fixed user licenses and I've applied
them to one of my de
That's a very good point Shawn. Another point is that with Help Desk 6.0 you
had some SLAs that came with that product, and in Service Desk 7.0, there are
no SLAs, unless you buy the SLM product. There was a thread on this issue some
days ago.
Guillaume
From: Shawn Rosenberry
Sent: Fri 06/1
you guys are funny..
Ever heard of Bloat code.. M$ Defined the term.. I would love to hear the
justification on how I am going to make a system run faster, by creating
more code to run it. Everyone knows M$ is so big it could take a bath in
itself and not know it. Unix is small, configurable, and
I second Guillaumes' sentiments. Another thought that comes to mind is the
'Change Lite' application that used to be included 'free' with Help Desk.
With version 7.x you no longer had the 'Change Lite' and had to purchase
the additional package if you wanted to keep using Change. I would think
IMHO, the main reason why Windows is not adopted in the HPC community is
because they cannot modify/tweak/tune/do whatever they want with the windows
kernel. As far as I know, the windows kernel is still a mystery, for anybody
except Microsoft, but correct me if I'm wrong. In any case, whether i
David,
Please consider what happened to the SLA product. This scenario of the increase
in support fees happened with SLA 6.0 to SLM 7.0. Customers who don't even need
any more functionality found themselves with a steep increase in support
because SLM increased by 10k per app plus user licenses
Stephen,
Thank you!
I'll track the info when a deletion happens and I hope to be able to
reproduce the error.
Michel
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: June 15, 2007 1:51 PM
The only conclusive thing it tells us is that the HPC community does not
use the Windows OS as much as other operating systems. But there can be
a variety of reasons...and performance may not be one of them.
I would suggest that a primary reason Windows is not used is because it
has just recen
Don't know Jarl why is this. One interpretation could be that the Linux section
is a customized Linux, versus using an OOTB Linux distribution such as Red Hat
or SUSE
Guillaume
From: Jarl Grøneng
Sent: Fri 06/15/07 2:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Linux Rules TOP 500 Supercom
we'll see how they do this year. I agree with you this is not a competition.
Organizations can adopt whatever OS they like. However, the fact that Microsoft
is not being adopted as the OS of choice for a supercomputer by the
organizations that have the 500 most powerful computers, is a rather
i
> The BMC sales rep never mentioned this potential issue.
That's because it is not a potential issue.
Let me be really blunt about this. What I posted was an *EXAMPLE* of
how the two licenses *COULD* be used to differentiate CMDB Enterprise
Manager from the Atrium CMDB that comes with ITSM app
In the http://www.top500.org/stats/28/os/ list, Linux have 65.2%, but
is not Redhat Linux a Linux?
--
Jarl
On 6/15/07, Guillaume Rheault <[EMAIL PROTECTED]> wrote:
**
All,
This is not directly related to the Remedy world, but since sometimes
listers ask what questions about Windows vs. Linux
With all due respect...I don't think that's a fair conclusion to make.
Microsoft didn't list because Microsoft didn't show up for the
"competition," which wasn't really a competition. It's just a list of
the biggest, most powerful computing systems in the world. Expect to
see Microsoft show up mo
Michel,
If the Tasks are getting deleted then create a Filter that executes on
Delete. The filter can either stop the deletion, or if deletions are
allowed then it Pushes a record to another form that tracks when and by
whom the Task was deleted.
Stephen
Fro
Joe: thanks. This is a field called InstanceId in
HPD:IncidentInterface_Create form. I am not even sending this value. Any
ideas what could be causing this?
Thanks
Ravi
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Friday, Jun
I was wondering if anyone else has had this problem.
We are using Remedy 6.03 patch 20 and ITSP 4.0.
Some CHG:Infrastructure Change Task sometimes disappear and were not
able to recreate the problem.
Thanks!
-Michel-
P.S.: We have had the same kind of problem with disappearing
So what I did was an Open Window with a type of Report, and created a
report on the Interaction form which has Source Request ID, Submitter,
Date and Note. The window opens where HD Case ID = Source ID and the
source is printer.
That works, but it prints each record to its own page. Anyone go
Yes...in theory you are certainly correct. Very well explained, by the
way. But in practice it doesn't seem to be the case with Remedy. Doug
says it should be the case because the filter just passes the query to
the underlying DB and awaits the result, but...
My joy has turned to sorrow. Yesterday I got the Migrator tool to "Replace Old
Record with New Record."
Today I am trying again with a different form. I have the same record in both
servers. I made some changes in the destination server record. Then I use the
"right click" method that Frede
Your error says its Field ID 179 that is violating this index..
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Ray M
Sent: Friday, June 15, 2007 1:16 PM
To: arslist@ARSLIST.ORG
Subject: How to find which fields have a un
I get the following error when I try to submit a new request via AR Perl.
[ERROR] The value(s) for this entry violate a unique index that has been
defined for this form (HPD:IncidentInterface_Create entry:0002282
fields: 179 ) (ARERR #382)
How do I find which fields in form have a
David,
I am in a similar situation with a company that is considering Change
Management 7.0. One of the big pluses was getting the CMDB for free. The BMC
sales rep never mentioned this potential issue. Assuming a grand father support
clause as stated in your reply, what about the cost of ongoin
Hello Listers,
Happy Friday ! I'm evaluating Abydos Analyzer and wanted to see if anyone
here is using it or has used it.
Thanks,
Dan Fraser
Remedy System Engineer
Centene Corporation
St Louis MO
___
UNSUBSCRIBE
wouldn't that be good! LOL :D
From: Heider, Stephen
Sent: Fri 06/15/07 12:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Linux Rules TOP 500 Supercomputers - Not a single Window$
supercomputer
**
Do you think they make a notebook version of those supercomputer? ITSM 7
requires a lot of resourc
This brings up a question I have. Anyone know what the latest is from
BMC as far as what CR version *is* supported by Remedy? My question is for
both v6.3 and v7. Last I heard from BMC support, they will only support up
to CR9 with AR6.3. Though I am using CR10 with no issues.
On 6/15/07, Heid
I'm not an MS SQL Guy, but 15+ years in Oracle.
Null (in Oracle) essentially means 'I don't know the value'.
I.e - If I have 2 values, A and B. If A and B are both 0, then I know
that A=0 and B=0, therefore A=B
If either A or B is null, I can say A=0, B=null or 'I don't know the
value of B
> now owe BMC a million plus dollars or we are going to limit the
application you are currently using.
> Kind of sounds a bit like bait and switch to me.
*sigh* While I cannot speak to the future, I would expect that such a
change - were it to happen (and I have never said it will happen or tha
Just wanted to pass this along for those that use CR for creating
reports for ARS... This seems like a fairly good deal. I have an old v9
version that I plan to upgrade.
"Upgrade from previous versions of Crystal Reports to the Developer
Edition..." for $99 or purchase new for just $395.
http:/
I found when I did a 6.3 install no portmapper.exe existed. I was on my way
to 7.x so I just went ahead and did the install and v7 installed it.
Have you already been running?
Susan
On 6/15/07, Emad Zaky <[EMAIL PROTECTED]> wrote:
** Check if the RPC daemon is running on the server.
On
Check if the RPC daemon is running on the server.
On 6/15/07, Sharma, Tarun <[EMAIL PROTECTED]> wrote:
**
Hello,
ARS 6.3, OS- SunOS 5.9, DB –Oracle 9.2.0.7.0
We are getting an error while trying to re-start arsystem on one of our
system. It is giving an error:
'RPC is not initiali
Do you think they make a notebook version of those supercomputer? ITSM
7 requires a lot of resources. :)
Stephen
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault
Sent: Friday, June 15, 2007 12:24 PM
OK, let me clarify that statement. You could purchase Service Desk which
includes the CMDB, install both to a fully functional state. If need be you
could minimally use the Service Desk application, have your CMDB at a
fraction of the cost and still use it as you wish. I haven't read the full
a
Hiya-
I'm not sure how much of what we have here is 'out of the box', but
basically we have 2 main ticket types, ISS and HD. Both used different
methods for work notes: ISS had a spiffy little thing that pushes work
notes to another form and somehow can make a HTML view of it all, and HD
used
All,
This is not directly related to the Remedy world, but since sometimes listers
ask what questions about Windows vs. Linux/UNIX, I thought this post is then
appropriate.
Linux and UNIX are the undisputed champions in the supercomputer world. There
is not a single Windows supercomputer that
Didn't you notice Norm's email address is military :-)
TGIF.
Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard
Bach
"Jarl Grøneng" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
06/14/2007 09:48 PM
Pleas
They have (or at least used to have) even more Remedy talent - Rich Mayfield
at least. Their site's worth checking out, if for no other reason than that
they have some pretty good Remedy addons and plugins, and a product or two
that I'm sure could help a company. Dan's also got some Open Source p
Hello all. One more question on this topic. The values for the answers
to the risk assessment questions (not the weights to the questions), are
they limited to 0 to 5 or 1 to 5 or any integer or ? Thanks!
Corporate IT
Enterprise Systems Management
Remedy Support Team
Remedy Supp
A VIP was being shown round an Edinburgh hospital. Towards the end of his
visit he was shown to a ward of patients with no obvious signs of injury.
Greeting the patient in the first bed the chap replies, "Fair fa' your
honest sonsie face. Great chieftain o' the puddin' race." Being somewhat
co
> You wouldn't even have to use Service Desk if you didn't want to, have
your CMDB and save a ton of cash.
Actually, you couldn't. As stated, CMDB is provided at no additional
cost only when used in conjunction with another BMC product. Use of
CMDB standalone when provided as part of, say, Serv
Tab,
Actually null means literally zero in German. The spelling in French is nul
(one L)
Guillaume
From: Tab Merkel
Sent: Thu 06/14/07 3:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: $NULL$ != $NULL$
Actually its deeper than SQL...Not so much an SQL thing...
The root (French) meaning of NUL
Exchange Server experts,
I created a .Net console app that returns 1 or 0 if a user has set their
Out of Office setting in Outlook (Exchange 2003). No special permission
needed for this.
I want to be able to display a user's Out of Office message in Remedy.
The OoO text is stored in each user's I
We figured as much about using CSS, it'll be my first time into such, should
be interesting. Time to start reading up.
Heck, its been an interesting project from the off - building a SQL Server,
installing ARS 7, mid tier issues, using the Migrator application (and
hating every moment, its a tad
And Dan Hardy is a Co-Founder and Chief Architect.
Looks like that's where some of the talent that left BMC is located.
John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention a
Dave,
I think you should be able to alter the Page holder's Field Properties
--> Display --> Background value and set it to "Transparent" (default
is "Opaque") to let the color of the pages on the page holder be the
same color as the form's background.
Now if you want to make the background colo
No you're not missing something, it's a bug. We experienced the same
thing also.
Marc Bowen
Remedy Skilled Professional
Office (201) 307-8274
[EMAIL PROTECTED]
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dav
i did not get it ...
"A brand new help desk hosted solution for call tracking will be available
to
the industry starting June 15th, 2007. The system will be offered at no
cost
and you can have unlimited users on the system.
Tony Nemelka, previously VP of Asia Pacific for Adobe Systems, is the
All,
We've just finished migrating (some of) our apps up to v7 (from v5), and
this is the first time we've been using it via the mid-tier.
One thing has cropped up though.
Background colours. Its easy to change on the main window, on boxes, etc.
But what about Page Holders/pages? I could be g
That still doesn't make business sense to me. Why would you ever purchase
the BMC Atrium standalone at that price when you could purchase Service Desk
at a fraction of the cost and have the BMC Atrium included. You wouldn't
even have to use Service Desk if you didn't want to, have your CMDB and
I guess the issue BMC are facing is that Atrium has no user licences so the
only 'standard' source of revenue is the application license itself.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David Sanders
Sent: 15 June 2007
Ha ha...one word--hyperbole.
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Jarl Grøneng
Sent: Thursday, June 14, 2007 11:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: INIT-FORM
How can a dozen developer develope on the same ar
Oops - my bad.
$100k is per instance, and $1.2M is per site licensing.
David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
ARS List Award Winner 2005
Best 3rd party Remedy Application
See the ESS Concepts Guide
tel +44 1494 468980
mobile +44 7710
Hi Carey
I can't answer your question about the difference in name, but the cost of
"BMC Atrium CMDB Enterprise Manager" is I think $100k per site, or $1.2M for
an enterprise license. Plus costs per endpoint, like $150 per server
managed, $10 per desktop, etc.
Regards
David Sanders
Remedy Solut
Hi Kevin,
This is what I found:
Password information from the ARS 6.3 Config. Guide (Page 54)
Identifying password that the user enters when logging in to AR System. This
field is limited to 29 characters.
The Password field is encrypted into the database using a one-way hash
(SHA1), so unaut
David,
And not to split hairs... but Is there any difference between:
"BMC Atrium CMDB Enterprise Manager"
and
"Atrium CMDB" (that comes with any portion of ITSM) ?
This question was discussed at last years RUG and no real answer was
supplied. (Or I at least did not get the answer.)
I m
I will be out of the office starting 06/15/2007 and will not return until
06/25/2007.
For QPTM, QCM and eNotices issues please contact Glenn Vaughan. For GIS,
MISI, Remedy and PGAS issues please contact me via email or call me at
832-214-5721.
_
dear listers,
i have a requirement for a search limited to a certain number of tickets
retrieve.
ie my users would like to display only the last 20 tickets.
So I tried to set the "Max row" property of the "Table property" to 20.
That didn't work.
Why ?
So I tried to run a DirectSQL "set rowco
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