Server crashes on Linux

2007-06-18 Thread Dwayne Martin
Hello Everyone, We have a customized AR System on a HPUX-11 system that has worked fine for years. Now we have moved it to a supposedly-superior Red-Hat Linux v4 32 -bit system (ARS 7.01, Oracle 10.2). We tested the system with 15 users at once, and the ARS server crashed about ten times in t

Re: Server crashes on Linux

2007-06-18 Thread Ben Cantatore
You need to give a little more information. For starters, what error message are you getting, what shows in your arerror.log? Other than hardware, OS what other differences are there? Have you flipped on other logging to see if you can capture the problem there? Ben Cantatore Remedy Administ

Re: include a blank value at the top of an 'on search' menu

2007-06-18 Thread Shawn Stonequist
Neel , We've got some of these- I built a form with 4 fields- Menu Name, Menu Label, Menu Value, Status. Basically, for each blank we want, we choose the Search Menu that it is to be added to, set the Status to Active, then save without a Label or Value. All the menus using this form are set to

Re: Workflow Explorer

2007-06-18 Thread Dave Barber
Contact the guys at Abydos, they're a very helpful bunch (have spoken to Mark Herring, very helpful fella, I'm a tad sorry we couldn't send any business his way). We decided to go the Migrator route, although it is definitely problematic. It will not reliably migrate our whole suite of applicatio

How to search a request using "Enter" keyboard button without having a focus on the "Search" button

2007-06-18 Thread Bezhenar, Dmitry
Hello List, Our users ask me to implement the following functionality - On the HPD:Helpdesk form in the search mode they enter some data and then have to press the "Search" button. Is it possible to search for requests using "Enter" button on the keyboard without setting focus to the "Search"

Re: Server crashes on Linux

2007-06-18 Thread Mahesh Patil
Hi, Please share the arerror.log, thread.log, armonitorlog, ar.conf files. Also let us know the plugins installed, ARS patch details and what all applications you are running on the server. Thanks, Mahesh Dwayne Martin <[EMAIL PROTECTED]> wrote: Hello Everyone, We have a custom

Re: How to search a request using "Enter" keyboard button without having a focus on the "Search" button

2007-06-18 Thread John Atherly
CTRL Enter at the sametime John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 "Bezhenar, Dmitry" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 06/18/2007 09:26 AM Please respond to arslist@ARSLIST.ORG To

FW: Linux Rules TOP 500 Supercomputers - Not a single Window$ supercomputer

2007-06-18 Thread Mayfield, Andy L.
You can build a Ford Pinto that will outrun a Porsche; does that mean that a Pinto is superior? Windows will continue to own the end-user market on simplicity alone for the foreseeable. Pop in a CD, answer a couple questions and you're done. Linux on the other hand (all flavors I've pl

Re: How to search a request using "Enter" keyboard button without having a focus on the "Search" button

2007-06-18 Thread Runar Helle
Or, if they usually search by the same criteria, how about putting an active link triggering on those fields - for example "Case ID+". Use "Return/Table or Level DBL-Clk" under the Execute On (on the basic tab) Runar From: Action Request System discuss

Is the Support Site Knowledge Base Down?

2007-06-18 Thread Joe Bucci
Has anyone been able to use the KB this morning? Thanks, Joe Joe Bucci cell 703-608-4467 _ Need a break? Find your escape route with Live Search Maps. http://maps.live.com/default.aspx?ss=Restaurants~Hotels~Amusement%20Park&cp=33.

Re: Is the Support Site Knowledge Base Down?

2007-06-18 Thread Pierson, Shawn
Joe, It's not working for me either and the rest of the support site is ok. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe Bucci Sent: Monday, June 18, 2007 9:10 AM To: arslist@ARSLIST.ORG Subject: Is the Support Site Kno

Re: Is the Support Site Knowledge Base Down? Error Msg

2007-06-18 Thread Joe Bucci
Thanks, right, everything else is working OK. I thought I might be having an internal error. I xxx out my DNS server name here ... error looks like this ... X Network Access Message: The website cannot be found Explanation: There was no response to the name resolution request. As a result the

Re: How to search a request using "Enter" keyboard button without having a focus on the "Search" button

2007-06-18 Thread Kaiser Norm E CIV USAF 96 CS/SCCE
Sure.  Do create an active link that fires on RETURN in the field and question and then the RUN IF should be a run process: PERFORM-ACTION-APPLY. Norm From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bezhenar, Dm

Re: Server crashes on Linux

2007-06-18 Thread Dwayne Martin
Hi Mahesh, Thanks for your interest in this. arerror.log said, "Dispatch : AR System Application server terminated when a signal/exception was received by the server (ARAPPNOTE 4500)" ar.conf is: # Directory that contains the database files, log files, and notification # files for the AR server

Re: ARS 7 and FTS

2007-06-18 Thread [EMAIL PROTECTED]
Oh, I should have mentioned that I have a separate thread queue set up for the full-text indexer: RPC 390602, min 4 max 8. This is a reserved RPC number, if you will, for the full text indexer according to the configuration guide (Configuring-700.pdf, page 153). Mike On Jun 17, 1:19 pm, Jarl Grøn

Re: How to search a request using "Enter" button RESOLVED

2007-06-18 Thread Bezhenar, Dmitry
Thanks, Norm. Kind Regards / C уважением Dmitry Bezhenar From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Monday, June 18, 2007 6:34 PM To: arslist@ARSLIST.ORG Subject: Re: Ho

Re: Server crashes on Linux

2007-06-18 Thread Mahesh Patil
Hi Dwayne, Please share the arerror.log and SQL log file for more analysis as it will help us to track the root cause. Best Regards, Mahesh Dwayne Martin <[EMAIL PROTECTED]> wrote: Hi Mahesh, Thanks for your interest in this. arerror.log said, "Dispatch : AR System Application

Re: Is the Support Site Knowledge Base Down? Error Msg

2007-06-18 Thread Dan Caissie
I just went on the KB and did a search without a problem and it was kind of fast, I'm glad they blocked everyone for me so I can do fast searches :) Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe Bucci Sent: Monday, J

Notifications in 7.0

2007-06-18 Thread Howard Richter
Good morning all, Since the documentation is lacking on the notification engine in 7.0 I have a question for the group. Has anyone created a notification (using the notification engine) that will update the owner of an incident each time the incident is updated? The engine has a number of

Re: Server crashes on Linux

2007-06-18 Thread Axton
4500 is in the approval server error message range if I am not mistaken. The error indicates that the application dispatcher process died, not the arserverd process. Make sure that the application pending for exists, then check for weird data in that form. There may be data from the old system

the mail engine processing incoming mails from the

2007-06-18 Thread Sergio Feito
We have a problem with the email engine incoming mailbox. We have a mail integration through the email engine, which allows vendors modify help desk tickets. But, we have experienced an error when the vendor sends two modifications at the same time. For example: Change to work in progress in one

Re: Is the Support Site Knowledge Base Down?

2007-06-18 Thread Warren Baltimore
This is such a loaded question :-p It seems to be back up now On 6/18/07, Pierson, Shawn <[EMAIL PROTECTED]> wrote: Joe, It's not working for me either and the rest of the support site is ok. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[E

processing incoming emails issue

2007-06-18 Thread Sergio Feito
Sorry my last mail, the subject was incomplete We have a problem with the email engine incoming mailbox. We have a mail integration through the email engine, which allows vendors modify help desk tickets. But, we have experienced an error when the vendor sends two modifications at the same t

Re: How to search a request using "Enter" button RESOLVED

2007-06-18 Thread David Sanders
Hi Dmitry Make sure you add a Run-If qualification of $OPERATION$ = "QUERY" for this active link, or your workflow will save changes to records in modify mode every time someone presses return in this field. David Sanders Remedy Solution Architect Enterprise Service Suite @ Work

Re: Notifications in 7.0

2007-06-18 Thread Mayfield, Andy L.
Couldn't you use a filter for this? And select "Modify" for the Execute On condition. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 8-226-1805 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On B

Re: Notifications in 7.0

2007-06-18 Thread Howard Richter
Andy, I could I was just trying to keep as out of box as I can. Howard On 6/18/07, Mayfield, Andy L. <[EMAIL PROTECTED]> wrote: ** Couldn't you use a filter for this? And select "Modify" for the Execute On condition. *Andy L. Mayfield* *Sr. System Operation Specialist* *Alabama Power Compa

Re: Server crashes on Linux

2007-06-18 Thread Dwayne Martin
Hi Mahesh, We didn't run an sql log because we didn't know this was going to happen. The arerror.log says: Fri Jun 15 10:36:03 2007 Dispatch : AR System Application server terminated when a signal/exception was received by the server (ARAPPNOTE 4500) Fri Jun 15 10:36:03 2007 15 Fri Jun 15 1

Troubleshooting SLM 7.0

2007-06-18 Thread Pierson, Shawn
Good morning folks, I'm having issues with SLM, and it looks like BMC Support has decided that my issue is too difficult to work on or something as they haven't responded to me for a few weeks now so I turn to the ARSlist for help. Basically, I'm trying to create Service Targets for Incidents. F

Re: Server crashes on Linux

2007-06-18 Thread Emad Zaky
Interesting! Is your DB remote or local? Are all the apps customized or are there any Remedy Apps as well? Do you have the CMDB, Assignment Engine, Approval Engine installed? Did you migrate the Database from a different server or was it a clean install? Regards, Emad On 6/18/07, Dwayne Martin

Re: Server crashes on Linux

2007-06-18 Thread Dwayne Martin
Axton, The Application Pending file has two entries, one for Reconciliation Engine and the other for CMDB Engine. We don't use either. But under "Other Long" they both have "15:bluejay.jmu.edu:Global\/opt/arhd/confRemedyCMDBEngSigE" or something similar, which, as you said, is old server info

Re: Server crashes on Linux

2007-06-18 Thread Dwayne Martin
Hi Emad, The DB is local. We have a main call-tracking system that is totally customized. In addition we have the Asset Management forms, but we only use a few of them. We we copied the database, including all the CMDB and Asset Management forms, from one server to another, then installed AR

Re: Server crashes on Linux

2007-06-18 Thread Emad Zaky
Dwayne, Could you tell me the status of this after you clean the Application Pending form? I have a similar issue Regards, Emad On 6/18/07, Dwayne Martin <[EMAIL PROTECTED]> wrote: Axton, The Application Pending file has two entries, one for Reconciliation Engine and the other for CMDB

Re: Server crashes on Linux

2007-06-18 Thread Jarl Grøneng
I also put in a couple of $0.01 here. We saw that the server crashed because of old entries in AP:Notification form(and other approval forms)... -- Jarl On 6/18/07, Axton <[EMAIL PROTECTED]> wrote: 4500 is in the approval server error message range if I am not mistaken. The error indicates tha

Re: Notifications in 7.0

2007-06-18 Thread Mayfield, Andy L.
Oh sorry. I am not familiar with anything but the base ARS product. I've never used any of their canned apps. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 8-226-1805 From: Action Request System discussion list(ARSList) [ma

Re: Server crashes on Linux

2007-06-18 Thread Axton
Chances are if you delete the records in the application pending form, the problem will be solved. I've had problems of a similar nature in the past with entries created in this form from the SLA application. The sleaze balls use google too. Axton Grams On 6/18/07, Dwayne Martin <[EMAIL PROTE

Re: How to search a request using "Enter" button RESOLVED

2007-06-18 Thread Ron Tavares
Hi Dimtry, There is another option. You can advise your users to enter in data to any field or fields, then hit [Ctrl] & [Enter] at the same time. This will initiate the search without having to click on [Search]. Users will be required to apply additional effort, (two fingers instead of one),

Re: Server crashes on Linux

2007-06-18 Thread Dwayne Martin
Hi Jarl, We've never used the Approval Server. AP:Notification and most of the forms are empty. I deleted some of the sample data and disabled two active links that were causing errors on display of AR:RuleDefinition. We'll see if that helps. Thanks, Dwayne Original message >Date:

Re: ARS 7 and FTS

2007-06-18 Thread George Barsan
Hi Mike, all, I've been troubleshooting FTS related bugs with BMC over the last weeks.. We're running on Solaris 10, Oracle and ARS 7.0.1 Patch 3 and ran into very strange behaviour (indexing fails, takes extremely long - i.e. more then 3 days on 250k records, failover within the server group onl

Re: ARS 7 and FTS

2007-06-18 Thread patrick zandi
George - From the ARS 7.01 P3 level - did you use the installer or file replacement ? For my own side information ? did you have any issues with your installation? On 6/18/07, George Barsan <[EMAIL PROTECTED]> wrote: Hi Mike, all, I've been troubleshooting FTS related bugs with BMC over the

Tomcat issues - HPUX 11i v3

2007-06-18 Thread Dignard, Norman
Having some tomcat issues on our new mid-tier platform that I hope someone can shed some light on. New rx2620 server with 8 GB ram. New OS install - HPUX 11i v3 (11.31) (IA 64) Installed HP's 1.4.2 JDK for PA-RISC per BMC's compatibility matrix. Installed tomcat 5.5.17 from BMC's mid-tie

SAML and SSO

2007-06-18 Thread Richard Parker
Does anyone out there have experience with setting up SSO using a SAML (token) and LDAP? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"

Re: Migrator tool not replacing record SOLVED - again

2007-06-18 Thread Dwayne Martin
My mistake. I got an off-line email from Marc Bowen (below). He reminded me that there is a "Merge Option" setting in the "Data Migrations Settings." I had set it in the general config window, but not in this. Thanks again to Marc and all others who replied, Dwayne Date: Fri 15 Jun 16:12:55

CMDB Performance Issue - Heads Up out there

2007-06-18 Thread Terry Bootsma
* Confirmed by Remedy as RFE SW00269736 * Environment: ITSM 6 , Asset management 6.0 patch 1470, with CMDB 1.1 Patch 004 on Remedy ARSystem 6.0.3 patch 020 and SQL Server 2000. CMDB Design is fundamentally the same for ITSM 7.X, thus would occur in this environment as well. Disclaimer: This per

Re: Server crashes on Linux

2007-06-18 Thread Emad Zaky
Hi Dwayne, I think deleting the enteries in the Application Pending form will cause this restart to stop. Regards, Emad On 6/18/07, Dwayne Martin <[EMAIL PROTECTED]> wrote: Hi Jarl, We've never used the Approval Server. AP:Notification and most of the forms are empty. I deleted some of the

On-Call Routing - How to????

2007-06-18 Thread Sanford, Claire
Here is my fun project... Any ideas??? We have 28 different On-Call Calendars in Outlook. Rather than having the Support Center Staff look at the calendars all day long to determine who is on-call, our management wants me to build something in Remedy that can look at the calendars and let the SC

Re: On-Call Routing - How to????

2007-06-18 Thread Kaiser Norm E CIV USAF 96 CS/SCCE
Do the Outlook calendars have to remain as they are? Or could you re-create the calendars in Remedy? If you can re-create the calendar functionality in Remedy I would think about creating each day/on call person as a separate record in the database and then display the entire on call schedule as a

Changing a Date/Time field to Date

2007-06-18 Thread Cupp, Michael E Jr. CTR USAF AFRL/SNOD
I have a Date/Time field that I wish to change to a Date field. Is there a way to do this? Thanks, M ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"

ARSPERL:complile question - Windows

2007-06-18 Thread patrick zandi
Does anyone use ARSPerl with windows IIS? Would like to know how you configured, and which versions you did this with. Have not done this on windows at all ever.. Windows 2003 SP2 IIS 6, thanks. any help appreciated.. I will go to the arsperl list next. If needed. thanks. -- Patrick Zandi

Re: ARSPERL:complile question - Windows

2007-06-18 Thread patrick zandi
whoops sorry.. ARS 7.00 and higher please. On 6/18/07, patrick zandi <[EMAIL PROTECTED]> wrote: Does anyone use ARSPerl with windows IIS? Would like to know how you configured, and which versions you did this with. Have not done this on windows at all ever.. Windows 2003 SP2 IIS 6, thanks.

RUG: MidWest RUG scheduled for June 26, 2007 - Chicago

2007-06-18 Thread Susan Palmer
Our next meeting meeting is scheduled for June 26, 2007, in Chicago. Please go to www.remedyusergroups.com to get Agenda details in the MWRUG Forum / Meetings area and be sure to RSVP ASAP. Everyone is welcome. See you then, Susan Susan Palmer ShopperTrak 200 W Monroe St 11th Floor Chicago,

Re: On-Call Routing - How to????

2007-06-18 Thread Frank Caruso
Quick thoughts: Since your ARS server is Windows based you have the opportunity to communicate with Outlook via OLE and I even think there is a way through ODBC. There are some Perl modules that can communicate with Outlook or you could write something using .NET or VB that could be linked via OL

Re: Changing a Date/Time field to Date

2007-06-18 Thread L. J. Head
Lesse Create Date Field Use Escalation to set Date with Value from Date/Time Delete Date/Time Use ARChgID utility to change the ID of Date field to be same as former Date/Time field If you are lucky that will work -Original Message- From: Action Request System discussion list(ARS

Re: ARSPERL:complile question - Windows

2007-06-18 Thread Frank Caruso
I would install Active State perl (http://www.activestate.com/) and get the desired ARS Perl module from http://sourceforge.net/projects/arsperl/ On 6/18/07, patrick zandi <[EMAIL PROTECTED]> wrote: ** whoops sorry.. ARS 7.00 and higher please. On 6/18/07, patrick zandi <[EMAIL PROTECTED]> w

Re: On-Call Routing - How to????

2007-06-18 Thread Howard Richter
Sanford, One item to look out for is the date and time stamp, that is if your users are in different time zones will they display the correct date and time when they bring up the form. Howard On 6/18/07, Sanford, Claire <[EMAIL PROTECTED]> wrote: Here is my fun project... Any ideas??? We ha

Field Number or Field Name

2007-06-18 Thread Kemes, Lisa
Is there a way to get the field number or name from this error message: cannot insert NULL into ("ARADMIN"."T777"."C8") Thanks in advance! Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"W

Re: ARSPERL:complile question - Windows

2007-06-18 Thread patrick zandi
ok, let say I get AP820_source.zip -- Or should I use the ACP 5.8 MSI and work from there.. and I have ARSperl-1.90.tgz. I see the installation instructions.. I will commence with that.. thanks... On 6/18/07, Frank Caruso <[EMAIL PROTECTED]> wrote: ** I would install Active State perl (http:/

RES: Field Number or Field Name

2007-06-18 Thread Rogerio
This is the short description field (C8). Rogerio Bronzoni Aguiar CMagnani _ De: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Em nome de Kemes, Lisa Enviada em: segunda-feira, 18 de junho de 2007 17:03 Para: arslist@ARSLIST.ORG Assunto: Field Number or

Re: Field Number or Field Name

2007-06-18 Thread L. J. Head
Field name is likely 'Short Description' unless you have change id...if you look in the table 'arschema' in the db you will find out what form has an ID of 777 _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Monday, June 18,

Re: Field Number or Field Name

2007-06-18 Thread Axton
select s.schemaid, s.name, f.fieldid, f.fieldname from arschema s, field f where f.schemaid = s.schemaid and s.schemaid = 777 and f.fieldid = 8 / Axton Grams On 6/18/07, Kemes, Lisa <[EMAIL PROTECTED]> wrote: ** Is there a way to get the field number or name from this error message: cannot in

Approval 7 and ITSM 5.6

2007-06-18 Thread Den Fong
Has anyone used the approval server 7 on ITSM app v5.6? Do I need to run arjoinfix? Any other issues encountered? Thanks Den ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the

Re: Field Number or Field Name

2007-06-18 Thread Rick Cook
The metatables have all of that. You can create SQL menus to display the form and field names/numbers from the arschema and Field tables. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Monday, June 18, 2007 1:03 PM T

Re: Field Number or Field Name

2007-06-18 Thread Frank Caruso
From the ARSystem database run select * from field where schemaid = 777 and fieldid = 8 C8 is the short description field on form 777: select name from arschema where schemaid = 777 On 6/18/07, Kemes, Lisa <[EMAIL PROTECTED]> wrote: ** Is there a way to get the field number or name from thi

Re: Changing a Date/Time field to Date

2007-06-18 Thread Moore, Chris
Are you wanting to keep the field as is for workflow reasons, or is your primary concern with keeping data that is stored in that field? Chris -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Cupp, Michael E Jr. CTR USAF AFRL/S

Re: Asset and Change 7 Removal

2007-06-18 Thread Robert Molenda
Just as a long-shot, if you have a DB backup of before the CM/Asset installation you could restore. As a suggestion, this is what we highly use virtual servers for as 'sandboxes' :-) Thanks-n-advance; HDT Platform Incident / Problem Manager & Architect Robert Molenda IT OS PA Tel: +1 4

Re: ARSPERL:complile question - Windows

2007-06-18 Thread patrick zandi
modified 1-2-3 put arapi70.lib into arsperl-1.90 directory cannot find nts.lib ... is this ok ? or is there something I am missing here. then I open command prompt and do perl makefile.pl make make install under arsperl-1.90 directory correct ? On 6/18/07, patrick zandi <[EMAIL PROTECTED]> w

Re: Field Number or Field Name

2007-06-18 Thread Kemes, Lisa
Thanks everyone!! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Monday, June 18, 2007 4:11 PM To: arslist@ARSLIST.ORG Subject: Re: Field Number or Field Name ** From the ARSystem database run sele

Re: Changing Helpdesk ticket to Change ticket and vise a versa.

2007-06-18 Thread Robert Molenda
There is nothing in the box, other than the mentioned "create related ticket"... Collect additional requirements from your users, such as: - which fields need to be replicated - what happens to the original ticket, closed? Linked? We created a ton of custom workflow to link HPD to CHG as a hard-r

Re: On-Call Routing - How to????

2007-06-18 Thread Gidd
Claire, John Sundberg @ Kinetic Data has a great calendar application, suggest you give him a shout for a demonstration?! HTH Regards...Gidd -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Monday,

Re: ARSPERL:complile question - Windows

2007-06-18 Thread Frank Caruso
Sounds good ... although I would've have just used the Windows install version and forget building Perl. On 6/18/07, patrick zandi <[EMAIL PROTECTED]> wrote: ** modified 1-2-3 put arapi70.lib into arsperl-1.90 directory cannot find nts.lib ... is this ok ? or is there something I am missing

Re: CMDB Performance Issue - Heads Up out there

2007-06-18 Thread Rick Cook
Terry, that's kind of disturbing, though it is probably functioning by flawed design. Just a thought - the Maximum Filters settings - are they high enough? I've seen that lock/crash a server before. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EM

issue with odbc driver and sql 2005. express.

2007-06-18 Thread Daniel Buchanan
I am trying to get sql 2005 express to open up a remedy table using the ole db server linking for odbc sources. I moved the user dsn for the remedy system to system. I can make the link to the database just fine. I can also set up the view to the database table that I want. However when I try to

Re: ARSPERL:complile question - Windows

2007-06-18 Thread patrick zandi
I did use the msi --- did I go the wrong direction ? what is next .. reboot, and do the perl makefile.pl make make install Correct.. On 6/18/07, Frank Caruso <[EMAIL PROTECTED]> wrote: ** Sounds good ... although I would've have just used the Windows install version and forget building P

Re: CMDB Performance Issue - Heads Up out there

2007-06-18 Thread Roger Justice
ITSM 7 CMDB 2.X each computer had 100-200 software items related and the loading of the individual computer and the selection of the related items tab was 1-3 seconds. Maybe it was improved. ** See what's free at http://www.aol.com. __

Re: Changing a Date/Time field to Date

2007-06-18 Thread Cupp, Michael E Jr. CTR USAF AFRL/SNOD
Yes (to both) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Monday, June 18, 2007 4:18 PM To: arslist@ARSLIST.ORG Subject: Re: Changing a Date/Time field to Date Are you wanting to keep the field as is fo

Re: Get Out-of-Office Message From Exchange

2007-06-18 Thread Robert Molenda
Hello Stephan; Interesting that it stores the OoO message as a hidden email, I would have thought it would be a separate attribute for the user in Exchange. Eh' but that would be way too logical. Since it is a standard message, you will have to grant 'mail read' access to all mailboxes, and w

Re: ARSPERL:complile question - Windows

2007-06-18 Thread patrick zandi
ok, Almost there.. Getting the following:: C:\ARSperl-1.90>perl Makefile.pl Building against perl 5.008008 Generating support.h file.. Processing AR_STRUCT_ITEM codes.. Processing AR_SERVER_STAT codes.. Processing AR_SCHEMA codes.. Processing AR_COM_PARM codes..

Re: Changing a Date/Time field to Date

2007-06-18 Thread Moore, Chris
I guess you'll have to try L.J.s solution then. If it's something where you just no longer have a need for the time information, you can set the field to display time only and strip the time out when writing workflow, but that would probably be just as much work as replacing the field. $DATE$

Re: Understanding Reconciliation jobs and IDs

2007-06-18 Thread Robert Molenda
Have you by chance disabled the default jobs? Those go in and setup the ReconID... And in 6.3 the only method for Recon engine to match the records that I have gotten to work is to force the ReconID to match between the BMC and IFX% datasets :-( Thanks-n-advance; HDT Platform Incident / P

ODBC Driver: AR System ODBC Driver version 7.x

2007-06-18 Thread Joe D'Souza
After configuring the AR System ODBC Driver to connect to crystal, I see an option right on the top of the list of all available tables, called 'Add Command'. Was this option available in the previous versions of the AR System ODBC driver??? >From the looks of it you can write an SQL statement to

Deployable Application Permissions Issue

2007-06-18 Thread Brian Gillock
Listers, I’ve been working on an application for a long while, and only ever opened it up by opening the user tool, the object list, then the apps “Home Page”. It never occurred to me that, it would act any differently from a shortcut to the application. Now, I’m testing the application shortcu

Re: ARSPERL:complile question - Windows

2007-06-18 Thread patrick zandi
Seem to getting compile error fatal error u1077 ? -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"

Re: ARSPERL:complile question - Windows

2007-06-18 Thread Grooms, Frederick W
If you don't have some sort of compiler on your windows box (like visual C, ...) you will have to pull down a copy of nmake. A quick google found this site which talks about nmake http://johnbokma.com/perl/make-for-windows.html and perl. Fred From: Action Reque

Re: US Contract Rates?

2007-06-18 Thread Gary Dries
I'm not sure about the east coast, but in my area, more in the middle of the country, the contractor I know, including my self regularly set rates more to the tune of 90 to 150, and are accepted with out much hesitation or haggling, more if there is travel involved. These projects are usually set

Re: ARSPERL:complile question - Windows

2007-06-18 Thread patrick zandi
till getting error:: here is the error log.. Microsoft Windows [Version 5.2.3790] (C) Copyright 1985-2003 Microsoft Corp. C:\ARSperl-1.90>nmake Microsoft (R) Program Maintenance Utility Version 1.50 Copyright (c) Microsoft Corp 1988-94. All rights reserved. Skip blib\lib/ARSarerrno-h.pm (u

ARS 7.01 P3 error -ordinal

2007-06-18 Thread patrick zandi
arserver.exe -i -m The ordinal 212 could not be located in the dynamic link library arsrv70.dll Gives me this .. env win 2003 server sp2 - -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org A

Re: ARSPERL:complile question - Windows

2007-06-18 Thread Grooms, Frederick W
It looks like it is still looking for a C compiler. I happened to be using cygwin to access my unix servers so I already had GCC. You can pull down gcc for windows from SourceForge http://sourceforge.net/projects/gcw/ Fred From: Action Request System discussi

Re: ARSPERL:complile question - Windows

2007-06-18 Thread patrick zandi
I tryed using ms 2005 express, but it did not like it either.. so I will try this one.. On 6/18/07, Grooms, Frederick W <[EMAIL PROTECTED]> wrote: ** It looks like it is still looking for a C compiler. I happened to be using cygwin to access my unix servers so I already had GCC. You can pull

Re: Is the Support Site Knowledge Base Down?

2007-06-18 Thread Heider, Stephen
As an alternative to searching online, there is the ARS_KBImport utility available on http://arswiki.org/projects/dotnetutil/downloads that provides for offline searching. Stephen From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] O

Re: Get Out-of-Office Message From Exchange

2007-06-18 Thread Heider, Stephen
Robert, Thank you for looking into this. I hope there is way to limit permissions to only the OoO messages. An alternative (that I would like to avoid) is creating a Windows Service in .Net that auto-starts with the Exchange Admin account (or similar). The Exchange Administrator would type in t

Re: Risk Level calculation in 7

2007-06-18 Thread Ross carins
Hi Jack, How have you interperted what the Highest Risk Level is? The reason I ask is in one BMC document it says the highest risk level is 5, and in another document it says the highest is 1. For us 1 makes more sense as it is inline with how priority works and how our company works (I think it

Re: ARSPERL:complile question - Windows

2007-06-18 Thread Anjali Rathour
** Hi Patrick, I ran into a similar problem few days back and this post really helped me : http://www.nabble.com/OT%3AARSPerl---Error-while-installing-t2344988.html It says "I put the ZIP in the same folder as Perl (C:\Perl). Unpack its contents, two files, and the alter the .ppd file removi

Re: Risk Level calculation in 7

2007-06-18 Thread Siti Hawa Bee SHAIK FARID
Hi Jack, Here is the rounding function. ROUND($FieldName$) On 6/14/07, Covert, Jack <[EMAIL PROTECTED] > wrote: ** Hi guys. I have a question that BMC doesn't seem to be able/willing to answer. I don't have 7 installed yet (still waiting on hardware)

How to add $USER$ there in Reports qualifications.

2007-06-18 Thread Manish SINGLA
Hello List, Can you please advice me how I can add $USER$ there in Reports Base qualification. Because it converts the Keyword $User$ to the username before saving the report and if i put $\User$ it does not produce user name at run time. Best regards, Manish _