Hi Arlist,
I have ARS 6.03 installed on SQL 2000. Some of the instance Id's produced
by Remedy inclueds characters like '[' (ex: SH00110A5FEA769fTbRgY[X4QgbTsG)
which are unable to be resolved by SQL 2000. Please let me know if i can
restrict the system to generate instance ID independent of '['
Hi Arlist,
I have ARS 6.03 installed on SQL 2000. Some of the instance Id's produced
by Remedy inclueds characters like '[' (ex: SH00110A5FEA769fTbRgY[X4QgbTsG)
which are unable to be resolved by SQL 2000. Please let me know if i can
restrict the system to generate instance ID independent of '['
Known Issue. This was solved by CMDB 1.1 Patch 003 for me.
I had this problem only while generating CMDB instance IDs though.
If you are having it with plain ARS, then try a higher patch for ARS.
Regards,
Murtuza Bookwala
From: Action Request System discuss
Good Morning Listers!
We are developing Assignment rules for ARS7.1/ITSM7, and I hope
this group can educate me as to observed behavior. Modifications are
mild and few--ITSM is mostly OOB.
By my understanding, assignment rules follow these behaviors,
in this sequence:
1. Higher-number-of-lo
Don,
A few questions:
1. Are you having the same results in each application? Change, Incident, etc.
2. Did you configure the applications to use the assignment engine?
3. Did you configure them to us Capacity, number or round robin?
Don
Date: Mon, 10 Sep 2007 07:39:19 -0500From: [E
Hi Frank,
1) Is anything changed which prevents connection to "destination server"
of the DSO mapping
2) Try collecting the DSO log. In addition to the regular log file,
there is one more *.log.default. This file contains detailed
intermediate actions which take place during DSO transfer. I am g
Hi Donanswers interspersed.
1. Are you having the same results in each application? Change,
Incident, etc.
A> Only current implementation is Incident.
2. Did you configure the applications to use the assignment engine?
A> "Assignment Configuration" records are generated from wi
All,
I'm attempting to install 5.1.2 onto a Win2k3 VMWare session as our
development system. Ideally it should be connecting up to a SQL 2005
server. After reading through the archives, I've set the sp_dbcmptlevel
for SQL 2000 (as per our 5.1.2 live system).
However, it doesn't even get to th
I think this might be related.. in my arjavaplugin.log I am seeing this..
2007-09-06 09:02:39,986 ERROR [main]
com.bmc.arsys.pluginsvr.legacy.PluginProxy (?:?) - Error while loading the
native plugin hosting library arpluginjni
java.lang.UnsatisfiedLinkError: no arpluginjni71 in java.library.path
It should be the other way round. Install your system on 2000, upgrade that
to 2005 after shutting down the Remedy services, and then change the
compatibility level of the SQL database to 2000. That should work.
Joe
-Original Message-
From: Action Request System discussion list(ARSList
If you export out the record, with the resolution field, do you get a value
in it?
Is it a 0 length field? I think if I remember right, 0 length fields are not
available in notifications..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTE
We've got a few SQL databases (512 running on SQL 2k, 7 running on SQL
2k5), so I could be wanting to install it onto a SQL 2000 database, but
its not even getting to that point.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Beh
Hi Joe,
Yes it is a length 0 field.
To resolve this i wrote a phase override active link on HPD:Helpdesk to push
Resolution on the same form on the click of the save button.
Regards,
Veeral Oza.
From: Action Request System discussion list(ARSList) on behalf
A> "Assignment Configuration" records are generated from within ITSM's
'Application management Console' , basic config, item #7.From the
application Administration Console there are Rules for each application. The
rules allow you to configure the assignment process and either integrate
ARS 5.1.2 should have no problems with SQL 2K5. What is the error you get on
trying to connect?
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Barber, Dave
Sent: Monday, September 10, 2007 11:05 AM
To: arslist@ARSLIST
That should work.. :-)
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Oza, Veeral
Sent: Monday, September 10, 2007 11:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Notification Issue: Resolved
Hi Joe,
Yes it is a length 0 fi
Getting to the point of selecting the database type (SQL Server, oracle,
etc.), click on that and get "Cannot load database connection DLL".
All the SQL servers are on other boxes, so its not a local SQL 2K5 thats
halting progress.
From: Action Request System di
Hi Frex,
Sorry for responding late. But I came across some white paper explaining
architecture of various module in ITSM. It does include ERDs.
Example visit following link for Change management
http://www.bmc.com/supportu/documents/57/47/65747/65747.pdf
It may give some insight to the app
SLM and assignment processes are really not related in their functions so
the installation of SLM should not really affect anything to the process of
assignment. Its the success of the assignment process on raising a SR that
an incident gets created and you get a Incident Id instead of the "In
Proc
Have you applied patch 3 at the minimum? I think I remember this being a
problem and ARDBCQuery.dll file was fixed on patch 3. This file had to be
manually replaced during the installation of that patch..
Are you on patch 3 or above?
Joe
-Original Message-
From: Action Request System dis
Have you installed the MS-SQL client?? It looks like maybe you are missing
the MS-SQL 25 client.
The SQL client for 2K5 is just a dll file that gets installed and registered
(I remember pulling some of my hair over this). You will not see anything in
your Start Programs folder after the installati
Its just the raw Win2k3 install at the moment, no SQL clients at all.
Could be right, ta for that!
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: 10 September 2007 16:45
To: arslist@ARSLIST.ORG
Subje
Your missing arpluginjni71 in java.library.path
--
Jarl
On 9/10/07, patrick zandi <[EMAIL PROTECTED]> wrote:
> **
> I think this might be related.. in my arjavaplugin.log I am seeing this..
>
> 2007-09-06 09:02:39,986 ERROR [main]
> com.bmc.arsys.pluginsvr.legacy.PluginProxy (?:?) - Error
> whil
Based on what you said about the text always starting with "Street
Address:", you could also use something like:
ztmpfield = LTRIM(REPLACE($AddressField$,"Street Address:",""))
Takes care of it without any other string manipulations. Or since you
know the text "Street Address:" is alwa
"Where's my flying car?"
Available as of last month:
http://www.moller.com/news.htm
-
The M200 Volantor Becomes A Viable Product
As the Rotapower® engine enters high volume production for a variety of
applications, we believe its unit cost will fall dramatically. The
engines are th
I don't think Tyron wants to replace but wants to capture the text appearing
after the string "Street Address: " which is why the best way to do that is
to take a SUBSTR() using the output of STRSTR() + LENGTH("Street Address :
") as the starting character position for taking the SUBSTR value of th
Ah. I was composing a response, and re-read the original post. I missed
the bit about it being a zero-length field. Presumably, his field has data
like:
"Name: John Doe
Street Address: 123 Main ave.
City: Anywhere
State: HI"
I was thinking of it as only containing the line with "Street Add
If you have the MS-SQL 2K5 server disk, just install the client component.
It will not create any folder or anything but install a dll file that the
ARS installation will use to connect to SQL 2K5 servers on your network. So
when you give the installation the necessary information to connect to the
Could I please get peoples' opinions/experiences related to patches?
Do you always run the latest and greatest or do you only fix it if it's
broken?
Do you keep your Mid-Tier and AR at the same patch levels?
Do you have a "wait" time for releases - BMC releases it and you wait 6
weeks for bugs?
In addition to the comments below, start at #3, and ensure you can query
the record(s) in the database, also check for "Retry" entries as I have
seen DSO server (in the past) on restart try to process the retry
records first.
If the records look OK, and you can access the remote server(s) then
Three words: Don't. Buy. Trouble.
If what you have is working, and there's nothing in the patch worth risking
a smoothly operating system, I'd hold off until there's a need to upgrade.
At that, I would wait about 2 weeks after a patch is released - if it's
still out there after then, it's proba
That's ok.. If the data is that way its easy to capture "123 Main ave." from
the field using the functions I've described earlier..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Thad K Esser
Sent: Monday, September 10,
Excellent words to live by, Rick. If it ain't broke don't fix it.
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile USA
Desk: 813-348-2556
Cell: 973-652-6723
FAX: 813-348-2565
sf49fanv AIM IM
RogerNall Yahoo IM
From: Action Request System discussi
We use the ole-adage
"If It Ain't broke-Don't Fix it"
With the multitude of patches coming out, it is next to impossible for
us to be "current" because of our "release cycle" is 9 weeks (unless an
emergency arises)
We ALWAYS keep Admin-Tool & Server versions in synch. AND since we are
That's usually the best way to go.. But with reference to Remedy and its
ITSM suite of products, you might want to reconsider that stance, and review
the release notes to check the fix lists.. some of the bugs fixed as a
result of some of those patches were problems that would have hit you
somewher
Hello Jason,
I don't really have an answer to what you are facing but in case you do hear
something about what you have observed, please do let us know. Its a nice to
know sort of thing.. I may have time over this week to simulate what you are
seeing so if you can give me a test case scenario of w
I am running version 1.3.2007.22475 of the Remedy API for
performing ticket searches. One of the criteria and results of the
search is on a DateTime field. I understand that this data is stored
within the database in UNIXTIME format at GMT.
It appears that the Remedy API is performi
I able to log onto the Mid Tier ("user tool"). I'm also able to log in
as another user just fine. But the user keeps getting Authentication
Failed when logging onto the Mid Tier from her computer.
I had her flush out her history in IE, Delete her Temp Files in IE and
Delete her cookies in IE.
verify username and password case.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Monday, September 10, 2007 2:44 PM
To: arslist@ARSLIST.ORG
Subject: Mid Tier Authentication Failed.
**
I able to log onto the Mid Tie
Delete and re-create profile?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Monday, September 10, 2007 4:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier Authentication Failed.
**
verify username and password case.
_
You mean you can log in from one location but not from another?
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Kemes, Lisa
Sent: Monday, September 10, 2007 4:44 PM
To: arslist@ARSLIST.ORG
Subject: Mid Tier Authentic
Done that, I remote controlled into her computer to make sure she was
logging in correctly.
Thanks!
Lisa
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Monday, September 10, 2007 4:51 PM
To: arslist
Yes
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Monday, September 10, 2007 4:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier Authentication Failed.
**
You mean you can log in from one
You mean in the AR System right? Or do you mean to re-create a windows
profile?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bryan Waters
Sent: Monday, September 10, 2007 4:53 PM
To: arslist@ARSLIST.ORG
Subject: Re:
if you are using AREA you could turn on detailed logging and find out why
it's erroring out
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Monday, September 10, 2007 3:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier Auth
What's the exact error that you get when you try to log in..
Is the authentication from LDAP? If so that user on a different domain?
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Kemes, Lisa
Sent: Monday, September 10
We don't use LDAP to log into the Mid Tier. We just create our own user
id's and password using the AR System User Profile form.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Monday, September 10, 200
Another thing to check. Can she logon to Mid-Tier using her login, when logged
in from a different Windows profile on her PC? If not, her PC is likely the
problem. If so, her Windows profile is likely the problem.
A couple things I've seen that can cause this:
- Locked files. A reboot will
Interesting question!!
I'm on 7.0.1 Patch 1, and did some testing with the HPD:Incident
Management Console (and the management view within), and taking API+SQL
Traces, the queries executed as defined by FB Variables, without any
"extra" sql attached, (Field 1, 3, 112, 6... restrictions)
Can she log in from the regular Windows User Tool?
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Kemes, Lisa
Sent: Monday, September 10, 2007 5:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier Authentication Fai
and you have tried resetting the user's password and logging on using that
ID and password form other machines and it works fine?
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Monday, September 10, 2007 3:21 PM
To: arslist@
Hello,
The next RUG meeting in Portland will be on Tuesday, September 25th.
Kinetic Data and Turing SMI will be sponsoring. If you would like to
attend, please go to www.remedyusergroups.com, sign up, and then register
for the event (click on the event under "Attend Event" on the right, then
You restarted the AR Server I am assuming after resetting the password..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Carey Matthew Black
Sent: Friday, September 07, 2007 10:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: v7.1
Here's a heads-up for those of you trusting enough to use
Migrator to move your code about:
I did a small migration this morning of just a few dozen forms (no data, no
workflow). Migrator 7.0.1 p4 - Server 7.0.1 p2 on source server, 7.0.1 p4
on destination server.
All of the forms were migrate
what do you want for all that cash!
They would do better just to admit defeat..
Engineering has no ability to make a good migration tool.. They just cannot
do it..
--
Oh, you could try 7.1 but it is probably not compatible with anything but
future versions..
I know you cannot use 6.X with 5.X or
Doesn't General Access have the same ID irrespective? I thought that when
these application groups are created they get created with the same ID
across any server.. Is that not true?
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] B
Yes, it is true. Everybody but Migrator seems to have that concept well in
hand...
Rick
On 9/10/07, Joe D'Souza <[EMAIL PROTECTED]> wrote:
>
> ** Doesn't General Access have the same ID irrespective? I thought that
> when these application groups are created they get created with the same ID
> a
So what happens when you use it, it just randomly skips some permissions or
is there some sort of a pattern?
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Rick Cook
Sent: Monday, September 10, 2007 7:28 PM
To: arslis
Then this utility I have would not be of much use to you. I can mail it to
you if you still want it though..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Mary Dollus
Sent: Thursday, September 06, 2007 8:02 PM
To: ar
The pattern is that it can't be trusted to do what it's supposed to do -
move Remedy code and/or data from one server to another, and move ALL of it
exactly - the first time it's told - so that a subsequent difference report
of what it was just told to move doesn't show any appreciable differences
I think the two are unrelated. libumem is a set of memory allocation
routines separate from those that libc provide that do a lot of checks
and auditing that otherwise are not performed. Upon bad app behavior,
applications are force to exit and optionally dump a core. The fact
that using using l
Hi: I am in a environment with a fairly new Remedy 7.x implementation.
Everytime we have a request for a new field, we end up adding the field
in the main HPD_HELP_DESK form. What are the best practices around
adding new fields. Specifically I am trying to address the following
concerns
1. if
Determine what you are using the fields to capture and then remember that if
you are going to need to do reports with these fields how you will get the data
into the report. I have learned that by creating a copy of the view you added
the new fields to with its unique name upgrades can be handle
I would recommend that anyone having trouble with Migrator 7.0.x have a
look at 7.1. I have moved a fair amount of workflow and data back and
forth between 7.1 ITSM servers with it, and I find it vastly improved
over all previous versions. I moved a number of customized forms and
workflow objects
Joe,
Actually no. The admin tool did not say I need to, and I also changed
the password on a v6.3 Mid-tier (patch 14?) and it connected just
fine... so I think if the v6.3 Mid-tier can connect to the v6.3
server then that says something is working correctly. And when the
v7.1.0 Mid-tier does n
Hi All,
I started playing around with the new Java API, it has changed a lot, but
certainly for the better.
If anyone is interested, I made two sample applications (Create an Entry,
Retrieve and Update an Entry) which you can find here:
http://arsystem.xqsr.com/2007/09/10/ars-71-new-java-api/
Th
Thank you both for the responses. It is good to know that I am not
completely crazy. Robert, you may be on to something with the Mid-Tier user,
especially if there isn't any SQL that limit the results to a real user's
group list. I didn't get a chance today to work on it but post my results
once I
67 matches
Mail list logo
