Re: IBM MRO?

If anyone in Remedy-land is listening, it once again sounds like it's time re-evaluate current marketing strategies and reconsider re-focusing attention on the AR System as a workflow-centric development platform, from which a multitude of applications can be developed. Perhaps it's even time to

Re: Version 7.1 Compatibility Matrix

RKM 7.1.01 will install its own instance of Tomcat 5.5.20 for both JSP container and web, or use the ones installed by mid-tier, or the ubiquitous "Other" if you want, such as IIS and SE/ SE AS. Remember that RKM is also installing its own instance of Hummingbird SearchServer on the web platform t

Re: Version 7.1 Compatibility Matrix

I believe RKM only interacts with a JSP container - not a whole web platform. But the JSP containers it supports are: Tomcat: 4.1.2, 5.5 ServletExec ISAPI 5+ I've reminded the PM for that product to post something external on this... Thanks, -David J. Easter Sr. Product Manager, Service Ma

Re: ARS 7/Oracle and Firewalls/Network devices

You could write an api program that would hit all threads on all queues, only problem with this approach is that it will block ALL operations on the server for all the queues you are hitting. This would also have to be timed with the state expiration policy on the firewall, which for most firewall

Re: Can we have dynamic form titles?

Hello Listers, Sorry i missed stating that I am trying to work on a display only form.Thisform does not hold any value in the View Properties>Request Identifier field. Carey,I will try on mid tier as per your suggestions. Thanks to you and Mark. I am also trying this on the User tool. Any furth

Re: Multiple "No floating write license available" pop-ups.

I believe you're referring to Defect #SW00255323 Summary: Server displays warning message for floating application license too frequently. Description: Load an application on an AR Server with an application licensed form. Run a server with one floating license and one application floating li

JOB: Sr. Product Manager of AR System at BMC Software

Hi All, Have you ever read through ARSList and said to yourself: "I wish I had more control over the direction of AR System"? Well, now is your chance. BMC has an open position for a Sr. Product Manager within the AR System product management team. As a Senior Product Manager, you will dri

Re: IBM MRO?

I know some of the former Remedy employees that are now at IBM. The corpaorate committment they always talk about is to become a force in the ITSM marketplace. The only way to know will be as they release new versions/products that will compete. They do tought that there system is WEB based and

Re: Remedy KM underTomcat

On 9/20/07, Craig Carter <[EMAIL PROTECTED]> wrote: > > ** > > So, is it faster? Inquiring minds want to know. > > > > Additionally, is ServletExec installation directly supported in the > Midtier 7.1 installer or does it only install/configure Tomcat and you had > to select other and install/conf

ITSM 7 Incident Mgmt app Req ID vs Inc ID

Hi all, When a ticket is submitted in the mid tier, the user receives a notice in the bottom left corner of the screen indicating the Entry ID of the ticket, which is not normally equal to the Incident ID of the same ticket. Is there a global setting to turn off the notice in the bottom lef

Re: BMC Foundation Discovery - Installation?

I have being working with FD/TD through different patch levels since Feb. Trust me this should be on its own box with a local Database installed (Oracle or MSSQL). Save yourself the pain, convince someone to allocate a single box for this as BMC recommends. This is a resource intensive app when doi

FW: Remedy KM underTomcat

Thanks David, That is what I expected since it was removed in v7.0.1 but it sounded like it was included in 7.1 based on his message so I wanted to ask. So, you are saying I should trust your test results? :o) I was actually referring to v7.1 being faster than v6.3 or v7.0.1 under the sa

Re: Logging and 7.1 java api

Seems like the log4j.xml was the solution. Still missing documentation :-) -- Jarl On 9/20/07, Jarl Grøneng <[EMAIL PROTECTED]> wrote: > Hi, > > I have beed using log4j with my java code the last versions. > > Start the logger like this: > private static Logger theLog = Logger.getLogger("no.ster

Logging and 7.1 java api

Hi, I have beed using log4j with my java code the last versions. Start the logger like this: private static Logger theLog = Logger.getLogger("no.steria.ars.Update"); However, with 7.1 java api I also get logging from com.bmc.arsys.api.Config, org.apache.commons.configuration.ConfigurationUtils,

Re: Mid Tier Copy to New

Just wondering - is this something you use adhoc? Or is that part of your process for working tickets? The reason I ask is - from a development perspective -- I dislike those features -- you sort of have to (support them/deal with them) whether or not you want them. So - I was going to try and nud

Mid Tier Copy to New

Is this available yet? Has it ever been available? We are on Mid Tier 7.0.1 Patch 3 and AR Server 7.0.1 Patch 3, both Windows 2003 servers. Thanks! Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org A

Re: IBM MRO?

Interestingly enough - we have had a number of calls in the last couple months from companies that have both MRO and Remedy to see if our Service Catalog product will front end MRO. (Which it will). However - will MRO take over Remedy? By that I am assuming the question is 'will MRO take over Asse

Re: arsvcdsp

Hi, It's the AR System Application Command Dispatcher. Vincent. De : Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] De la part de Aaron Keller Envoyé : jeudi 20 septembre 2007 20:15 À : arslist@ARSLIST.ORG Objet : arsvcdsp

Re: GetFieldid with 7.1 Java API

Calman, Thanks a lot. I did hope for an easy way, but this helps me out. Thanks again, Jarl On 9/20/07, Steynberg, Calman <[EMAIL PROTECTED]> wrote: > Jarl, > > If you only have the field name, then you need to get all the fields from the > form and iterate over them until you find the field

Re: manual start of DSO

But still you have the issue that armonitor does not monitor the DSO process. -- Jarl On 9/20/07, Frank Caruso <[EMAIL PROTECTED]> wrote: > ** Look inside your armonitor.conf file and it should give you the syntax to > use to start DSO > > > On 9/20/07, Aaron Keller < [EMAIL PROTECTED]> wrote: >

Re: GetFieldid with 7.1 Java API

Hi, Get all the fields for the form (ARServerUser.getListFieldObjects), then iterate over the resulting List to find the field that matches your name, then get its id. Or, you can do similar by getting all field ids first (getListField), then iterate over the resulting List field id's - getFi

Re: arsvcdsp

Jarl, you are a winner! Doug Tanner :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Thursday, September 20, 2007 2:27 PM To: arslist@ARSLIST.ORG Subject: Re: arsvcdsp I think this is the application disp

Re: arsvcdsp

I think this is the application dispatcher. Used by approval server, and also SLA. I think also the Reconciliation Engine using this -- Jarl On 9/20/07, Aaron Keller <[EMAIL PROTECTED]> wrote: > ** > > pop quiz - what is the arsvcdsp process? RPC 390609 > > -drake > SunCom is the wireless c

Re: GetFieldid with 7.1 Java API

Jarl, If you only have the field name, then you need to get all the fields from the form and iterate over them until you find the field you want. The code below shows how. Calman import java.text.MessageFormat; import java.util.List; import com.bmc.arsys.api.ARServerUser; import com.bmc.arsys

Re: manual start of DSO

Look inside your armonitor.conf file and it should give you the syntax to use to start DSO On 9/20/07, Aaron Keller <[EMAIL PROTECTED]> wrote: > > ** We had our arservdsd process die and armonitor tried to restart it 4 > times and gave up. Now that have fixed the problem, is there a way to tell >

manual start of DSO

We had our arservdsd process die and armonitor tried to restart it 4 times and gave up. Now that have fixed the problem, is there a way to tell armonitor to attempt again to start arservdsd? Or must we stop and restart the entire arsystem? This is version 6.3 on Solaris. Thanks- -drake * Em

arsvcdsp

pop quiz - what is the arsvcdsp process? RPC 390609 -drake SunCom is the wireless company that's committed to doing things differently. Things we want you to know. This e-mail and any files transmitted with it are confidential and are intended solely for the use of the individual or entit

GetFieldid with 7.1 Java API

Hi, Trying to use the Java api to retrieve the fieldid, but does not get it. I have the formname and the fieldname (not fieldlabel). Anyone? Regards, Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org A

Re: ARS 7/Oracle and Firewalls/Network devices

Just a few WAGs... I am not sure if these would cause DB IO for each thread or not: Maybe you could force the server to re-read is db? ( arsignal -g ) Maybe you could change an ARS object's helptext and try force the server to shake the threads You could also write a small api program t

Re: BMC Foundation Discovery - Installation?

Thanks Rick for your inputs. T Wang BAE Systems Information Technology U.S. Department of the Treasury Office of the Chief Information Officer Headquarters IT Operations Phone: 202-622-5541 -Original Message- From: Action Request System discussion list(ARSList) [mai

Re: ARS 7/Oracle and Firewalls/Network devices

I agree completely. Unfortunately, BMC sees this as a "feature request" and not as a bug or problem with their software. J.T. Shyman Column Technologies Cell: 404-242-5407 -Original Message- From: Axton [mailto:[EMAIL PROTECTED] Sent: Thursday, September 20, 2007 8:50 AM Subject: Re: A

Urgent! Multiple Remedy Opportunities

Kforce - Joshua Kitchen 937-416-3456 or [EMAIL PROTECTED] Dear List, Latest Needs: - 1 Remedy IT Analyst - San Diego, CA - 1 Remedy Developer - Austin, TX - 1 Remedy Developer - Milwaukee, Wisconsin - 1 Re

Re: Remedy KM underTomcat

> So, is it faster? Inquiring minds want to know. A comparison is available on Support Central: 16-Oct-2006 (White Paper) BMC Remedy AR System 7.0.01: Benchmark Comparison of the ServletExec and Tomcat Engines PDF ht

Re: OT -- Sort Of: Computerworld reports on ITI

Third time is a charm :-\ Common sense, simplicity and clarity rule or at least they should. Identify the problem or need, define the solution and keep it practical, simple, reliable, intuitive, scaleable and cheap! Buy or build is another topic. Part of working the solution is looking at frame

Re: You do not have write access ARERR [331] - permission errors (U)

Thank you. You have been great help. When I give my test user a fixed license the errors are eliminated. Do You know why the floating license is being assigned to my test user as (Read) floating license instead of (write) Floating if nobody else is logged in my development server other than me that

Re: OT -- Sort Of: Computerworld reports on ITIL

Sent w/o the signature this time Common sense, simplicity and clarity rule or at least they should. Identify the problem or need, define the solution and keep it practical, simple, reliable, intuitive, scaleable and cheap! Buy or build is another topic. Part of working the solution is looking

Re: BMC Foundation Discovery - Installation?

I suppose that if you have to choose, putting it on the DB is probably the least bad of the options, since it will affect the performance on the DB server anyway - no sense in hosing other boxen, too. Keep the test discoveries small during the working hours - run your full gets during user down ti

Re: Outgoing Date Format using HTML Template

When you look at the date/time setting, are you looking with your login? >From what I have seen, date/time settings are user dependent. You may need to make the change at the system environment level. Another way is to check the ARDATE variable that can be defined in the email engine configuratio

Re: OT -- Sort Of: Computerworld reports on ITIL

Common sense, simplicity and clarity rule or at least they should. Identify the problem or need, define the solution and keep it practical, simple, reliable, intuitive, scaleable and cheap! Buy or build is another topic. Part of working the solution is looking at frameworks (ITIL CMMI, COBIT, Si

Re: Difference between LIKE ( "%" + "ABC") and LIKE ("%ABC")

Theoretically there is not supposed to be a difference in result because the + operator is supposed to perform the concatenation for you. Whether or not the concatenation occurs properly or not, however, is an unknown. Performance wise, "%ABC" is probably a smidgeon faster because the concatenatio

Re: Administrator account Demo

Use arcache and then run arreload. Instructions are in the manual...which I don't have right now or I would send it to you. You can add an admin user from the command line with arcache, then you may have to run arreload for it to sync, but not always. Good luck. I have done this to myself before

Re: OT -- Sort Of: Computerworld reports on ITIL

Norm, I don't know that the value of ITIL is as much in the processes themselves as it is in the goal of the entire company using the SAME processes that work together, vs. the individual silos and multiple tools and processes that many companies have to fight through. So if a company is already t

Re: BMC Foundation Discovery - Installation?

Rick, That is interesting. We are trying to setup Foundation and Topology Discovery. These two pieces shared the same BMC Datastore. FD and TD look to be small and lite, but the datastore that they shared is big (2GB). We really have no choice but to install FD/TD Datastore on the same SQL Se

Difference between LIKE ( "%" + "ABC") and LIKE ("%ABC")

Hello all, I am in middle of digging an issue and I think the above thing can be an issue..but just wanted to get inputs from all of you. Thanks in advance Regards, Chintan. - Building a website is a piece of cake. Yahoo! Small Business gives you all th

Re: IBM MRO?

Mary, Yes, we are currently working with it and are the first IBM partner to deploy it in the US after the acquistion. IBM acquired it because of the asset management capability and plan on integrating it with their version of a CCMDB (Configuration and Change Management Database). They are

Re: BMC Foundation Discovery - Installation?

Well, that depends on two things - how powerful that server is, and to what extent you're willing to deal with performance issues on that box when a discovery process is running - FD will basically take over that box during that process. There's a reason BMC recommends that FD be on its own server

Re: Remedy KM underTomcat

I've already seen some nice things in 7.1, such as: * Persistent cache (now web service restarts don't hammer your application server for the prefetch as hard). * And a visual indication to the end user that something is happening and the browser is not locked up (via an "hour glass" g

IBM MRO?

Hi All... I was wondering if anyone knows anything about the IBM MRO product? Is it the opinion that this product will overtake the market share that Remedy currently holds? Just curious to see what if any buzz is out there about the product. Thanks!! Mary _

RE : sqlplus sessions that are not closed.

Problem solved ... A PL/SQL script was causing all this mayhem :) Me thinking, who ever wrote this script might have tested it on some TOAD but never on the command line using sqlplus ... ! I personally would have :) Some interesting utilities on sysinternals.com. Thank

Re: OT -- Sort Of: Computerworld reports on ITIL

I suppose one of the big objections I have every time the ITIL matter comes up is people usually tend to describe the situation as black-and-white--if you don't have ITIL, your business is chaotic, SLAs aren't uniform across the enterprise, you have redundant and inefficient work being done, proces

Re: Remedy KM underTomcat

So, is it faster? Inquiring minds want to know. Additionally, is ServletExec installation directly supported in the Midtier 7.1 installer or does it only install/configure Tomcat and you had to select other and install/configure ServletExec manually? Craig Carter __

BMC Foundation Discovery - Installation?

Can BMC Foundation Discovery Datastore be install on SQL Server specified instance or does it matter regarding performance? We only have one SQL Server box to work with. thanks Window Server 2003 SQL 2005 BMC FD 1.4 _

Re: Outgoing Date Format using HTML Template

In the EmailDaemon.properties file for the Email engine there are entries for Date formats. Perhaps you need to set these com.remedy.arsys.emaildaemon.ARDATE= com.remedy.arsys.emaildaemon.ARDATEONLY= com.remedy.arsys.emaildaemon.ARTIMEONLY= Fred -Original Message- From: Actio

Resolved: Q: Attachment Pool and Web Services in v6.3

Apparently, the attachment pool wasn't on the form when the developer created the web service. When recreated, the field mappings now show up. Craig Carter From: Carter, Craig J Civ ARPC/DPD Sent: Thursday, September 20, 2007 6:57 AM To: arslist@ARSLIST.ORG

Re: Remedy KM underTomcat

> I assume that Tomcat is used over ServletExec for the performance increase Just FYI, ServletExec is still fully supported and can be used with AR System 7.1.00. A servlet engine is included with AR System for the convenience of Windows customers because IIS does not have a built-in servlet en

Re: OT -- Sort Of: Computerworld reports on ITIL

Obviously this thread touched a sensitive nerve that's aching for a lot of people. It's kind of interesting to remember how ITIL started - the British Government wanted to standardize the framework for IT service delivery. Their focus was on them as a customer - "How is our tax money being spent o

Re: Can we have dynamic form titles?

Veerain, Actually, it can be done, but at a cost. In the View Properties | Request Aliases, you can change the Request Identifier to a different field. By playing with this and the aliases, you can make the title display as you've requested. The cost is that the ticket number is no longer displaye

Re: OT -- Sort Of: Computerworld reports on ITIL

Fascinating thread. Having been in Remedy for the past 9 years, off and on again, I am not really surprised at the advent of an ITIL standard. Pre Version "7" version of Remedy have been driving at the ITIL goals for quite a while. I fact, I would say that the ITIL folks "stole" their ideas f

Re: OLE Automation

We used to do that, but we never could send it From the server's address using OLE. Eventually annoying Outlook security popups made the whole thing hard to use. So we reworked it by giving the user a Remedy form where they define the To, Subject, and Body and then hit a Send button. This form then

RE : sqlplus sessions that are not closed.

Downlaoded some utilities from the nest so hope they help. Frex Popo <[EMAIL PROTECTED]> a écrit :Hi everyone, I have checked the production environment yesterday, I saw dozens of sqlplus.exe session which for some reasons are not terminated and kept hanging. As I am knew with the

Re: Can we have dynamic form titles?

Veerain, If you only care about the Mid-Tier then I think there might be a way to do this after the form is populated with data that could supply a $Company$ value. There is a special "clause" in the Active Link Run Process action that understands (for the Mid-Tier) that any Run Process starting

Re: OT -- Sort Of: Computerworld reports on ITIL

That's a very good example. The original ARS was designed such that each of those four Help Desks could have its own customized Help Desk tool--built to their processes, not the other way around. BMC is now clearly reversing its direction on that. -Original Message- From: Action Request

OLE Automation

Hello all, I am using OLE to generate an email from a Remedy form to Outlook. I was wondering if anyone has had experience changing the From field in the email to make it look like it came from the Remedy Server's mail account instead of the end user? This way if the recipient responds it will

Re: OT -- Sort Of: Computerworld reports on ITIL

Scott, I know you're smart enough to know the difficulty in proving a negative. Proving that an event provides a result is a lot easier than showing that it there's no connection, because it's the difference between proving one actual connection path vs. many potential ones - all of which have to

Re: OT -- Sort Of: Computerworld reports on ITIL

Okay, I think I made a statement I shouldn't have. I'm sorry IT Prophets, if I bashed you, and I hope I didn't cost you any customers. I was not serious in what I said about never doing business with them. I know nothing about the company, so please, if you are looking for consultants, do not rule

Re: OT -- Sort Of: Computerworld reports on ITIL

Hypothetically, because I know that this would never happen in a company of any size, but hypothetically, let's say that a company has many help desks. Out of the many help desks, lets focus on their top four. They may have a help desk that deals with field issues, one that deals with mainframes,

Can we have dynamic form titles?

Hello Listers, ARS 5.1.2 and ARS 6.3 Oracle 9i Solaris Midtier 5.1.2 in-house helpdesk application. Is it possible to pass parameters to the form alias.For a view of a form I give an alias in the View properties>aliases and labels.Here i am not able to specify a dynamic value.Suppose when the use

Re: Flashboard customqual

Kevin: The customqual passes the qualification to the FB on the event specified by the Active Link as is. The best way to achieve this is to set your date/time values into a temp field and then use the tempField in the customqual. Subash ___

Re: OT -- Sort Of: Computerworld reports on ITIL

I clarified my position--I agree 100% with Pat's claim that all change costs money. I think I probably also agree with everything else he said, but I don't feel like re-reading it all. All of that is not the point, and I think you realize that. You're simply trying to shift the burden of proof o

Re: Reporting using BI Cognos

Hello Listers, Ben and Terry,thanks for your replies. Yes I do agree that we can connect without using the AR ODBC driver. I have tried to connect to Cognos through the Database directly and not using the Oracle driver.I used some functions to convert the integer date and the selection fields whi

Re: OT -- Sort Of: Computerworld reports on ITIL

No Norm, re-read your post. It begins: 100% correct. Not partially correct, not I agree with you that change costs money Your statement is "100% correct". Which means you back his entire post. Within that post Patrick makes the statements that I allude to below. So again, you have gone beyond skep

Re: Outgoing Date Format using HTML Template

Dear Listers, Anyone can assist on this? I still can't figure it out :-( -Original Message- From: Siti Hawa Bee SHAIK FARID Sent: Tuesday, 18 September, 2007 21:52 To: 'arslist@ARSLIST.ORG' Subject: RE: Outgoing Date Format using HTML Template Dear Ashraf, The thing is, the setting for

Re: Remedy KM underTomcat

I ran into a similar problem and I can't recall the exact solution. The error in my case occurred because of some customizing I did of Tomcat. Jim Davis at BMC Support was able to help me fix the problems, so you might want to call BMC Support and try to get your ticket opened with him. Shawn Pie

Re: OT -- Sort Of: Computerworld reports on ITIL

The delete key works for me. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Thursday, September 20, 2007 8:26 AM To: arslist@ARSLIST.ORG Subject: Re: OT -- Sort Of: Computerworld reports on ITIL Can we plea

Re: OT -- Sort Of: Computerworld reports on ITIL

> Whether you choose to business with IT Prophets or not, is of course, your prerogative. I don't believe that I have treated anyone unfairly in this process. I'm simply asking for the same proof from those that have stated that it does not work. Wouldn't you agree that it's only fair? No, I absol

Re: OT -- Sort Of: Computerworld reports on ITIL

Can we please put this to rest? I'm not sure this is the best forum to debate the benefits/pitfalls of ITIL. I feel like I've waded through 50 messages on this in the past two days. Regards, Craig Carter RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto

Re: Dedicated Queue for Mid-Tier

Some of the reasons we've used private queues are: - Email Engine - We have one thread in this queue for each mailbox. With 60,000+ emails per day its nice knowing that work won't take up end user's threads. - DSO - We have one thread for each DSO Pool. Same reason as with emails. - Reporting - W

Re: OT -- Sort Of: Computerworld reports on ITIL

Woah! Hold the phone! You've been fair in quoting me up until this point. > My point is, and I'll state it again, I believe it is irresponsible for people to make statements about something, such as ITIL in this instance, that they have no proof of. Norm stated that he thought Patrick's comments w

Remedy KM underTomcat

List, For grins, we're testing Remedy MidTier 7.1 as we've been told by BMC support that it is the fastest (most efficient) version to date. Up to this point, all of our MidTier installations have been as follows: * Windows Server 2003 Standard * IIS6 * MidTier * Se

Re: OT -- Sort Of: Computerworld reports on ITIL

> To me, this huge chasm shows me the sales person is just that -- a sales person. The 'People in Charge' are relying on what the sales people are telling them, and literally locking us, the ones who can really see what is going on, out of the meetings. BINGO!

Re: OT -- Sort Of: Computerworld reports on ITIL

Yes, of course. If the decision comes down to a fork or a shovel when it comes to digging holes, you buy a shovel. Shovels are more expensive, but if you're in the business of digging holes, the shovel allows you to dig MORE holes, so you make more money and the shovel pays for itself many tim

Re: OT -- Sort Of: Computerworld reports on ITIL

ITIL was around before SOX, and the two barely have anything in common. Where SOX and ITIL overlap is in the approval for changes and monitoring SOX-related assets for unauthorized changes. The only reason there is any overlap is because ITIL gives you guidelines on how to do change management.

Re: OT -- Sort Of: Computerworld reports on ITIL

> And no, I don't believe that what Norm said (as that's whose statements I addressed my initial post) that "change and cost with no tangible benefit is not worth the cost." His remarks, and I'm paraphrasing, were pretty much, I don't believe there is any benefit to ITIL and until someone proves ot

Q: Attachment Pool and Web Services in v6.3

We have a developer building an interface to an external web service using ARS v6.3 and one of the requirements is we sent them a file. He is trying to take a file stored in an attachment pool on the form but he doesn't see any support for attachment pools in the mappings. Can anyone shed some

Re: OT -- Sort Of: Computerworld reports on ITIL

Scott, I would love to provide you with all kinds of documents, but as I work for the US Department of Defense, I'm sure I would be fired. This being said, I cannot offer you the numbers I have relating to $$ and years. I'm sorry I cannot, I would love to prove to you mine, Norm's, and Patrick's v

Re: OT -- Sort Of: Computerworld reports on ITIL

Gary, Basically you are saying: give me, or let me build, the tooling I need to get the job done. Well...I agree with you! To make this perfectly clear, I'm not a sales rep or something, I'm a developer so in a way I can feel your pain. I also think that Scott didn't mean to imply that ITSM is th

Re: ARS 7/Oracle and Firewalls/Network devices

The best solution would be if ARServer had a configuration option, a thread keep-alive if you will, that would do this. This would avoid the busy system errors that sessions will get if all threads are busy. Axton Grams On 9/20/07, J.T. Shyman <[EMAIL PROTECTED]> wrote: > Axton, you're 100% corr

Experience - Upgrade v6.3 to v7.1

All, We're in the process of replacing all of our servers. At the same time, we will be moving to SQL Server 2005 and to ARS V7-this will be on Windows Server 2003. I'm looking for recommendations from those of you who have actually performed these upgrades. Please, don't be shy! Have an

Re: OT -- Sort Of: Computerworld reports on ITIL

Please Gary, show me where I yelled about how good ITSM is. I don't think you will see anywhere in my post that I said that 1. ITIL was or was not the thing to do and 2. That ITSM was the best thing going. My point is, and I'll state it again, I believe it is irresponsible for people to make state

Re: "arsystem.tar" error installing as non-root SOLVED

In the olden days when you downloaded the installer it came as a "*.gz" file. You put it on your Linux/Unix machine and "gunzipped" it. This created a "*.tar" file which you "untarred" to get your installers. Apparently "ar_install" and "ed_install" shared the same "arsystem.tar" file. When

Re: OT -- Sort Of: Computerworld reports on ITIL

Okay, I started the thread, so I feel I must at least put in some input. I do not fear ITIL. I think ITIL is a good idea. What I have not seen is the cost-savings that comes associated with ITSM (Remedy's Version). All I keep hearing is the Remedy Sales People telling the main project managers how

Re: Multi-Tenancy and CTM:People

Thanks, Don! Of course, what I should have done before I posted to the forum was check the CTM:People form against my clean demo VM ARSystem, right? Turns out another developer, in an attempt to solve an issue, added public and general access to field id 1 on CTM:People thus breaking row-le

Re: ARS 7/Oracle and Firewalls/Network devices

Axton, you're 100% correct. And we thought of that too. We just don't know a way to ensure we hit _all_ of the open threads at least once an hour. BMC's suggestion was to "hit the server hard enough to use all the queues like you would under load testing" but I have the same doubts you do: will thi

sqlplus sessions that are not closed.

Hi everyone, I have checked the production environment yesterday, I saw dozens of sqlplus.exe session which for some reasons are not terminated and kept hanging. As I am knew with the system I dont know how long this has been going on or what might cause it. My question is have you

Re: Administrator account Demo

You can use arcache to create a temporary admin account, so that you can log in again as an administrator and fix things. The command is documented in the configuration guide. Hugo On 9/20/07, Sanjana AGARWAL <[EMAIL PROTECTED]> wrote: > > Hello, > > During some experimenting I have removed Demo

Re: OT -- Sort Of: Computerworld reports on ITIL

Scott, I agree, it would be way to harsh to bash or fear ITIL without any arguments. I'm not sure where this comes from, after all, ITIL is about best practices. It's not about forcing you into some kind of strict process model. Maybe the fear is because of the way ITIL is presented to some of you

Administrator account Demo

Hello, During some experimenting I have removed Demo from Administrator group, in QA environment. Now I was unable to view the User form by any account and also not able to modify it, by any means. I was also unable to login into the ARADMIN tool. Right now I have a configuration as : Demo/DEC

Re: Crystal Reports problem

Hi everyone, the problem is SOLVED, well at least we now know what causes the problem - it's German characters. When the user selects a group name that contains German characters like ü or ä, we get the 'Failed to open a rowset' error. The problem can be reproduced. The funny thing is, that we hav

CTM:People and User Form

Hi all, here i m facing a problem related to CtM:People form and User form. i can assiagn Application License to users using CTM:People form. but at the same time it not updating Application License and GroupList Fields in User Form. Please give good answers Sujan _

RESOLVED: Help - No outgoing emails from Email Messages form

I feel silly telling you all that the issue was with the IP address for the SMTP server. Once I fixed the IP Address, outgoing email messages are being sent as expected. Thanks all, -- Shyam - Original Message - From: Shyam Attavar Newsgroups: gmane.comp.crm.arsystem.general To

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