Resolved: Java API Question Regarding fields of type Enum

Thanks Appajee ... With your help I was able to figure it out. It looks something like this: EnumLimitInfo einfo = (EnumLimitInfo) Field.getFieldLimit(); EnumItems[] enums = einfo.getEnumCustomLimit(); For each EnumItem you can do something like this " enums[0]. getEnumItemName().toString()".

Re: How to use XPATH(/ROOT/Qualification)

Elinore you can write a routine for example: Qualification = ""; // give a valid qualification Result = proxy.OpGetList(Qualification); int i = 0; while (i < Result.Length) { Console.WriteLine(

Re: Moving Data or workflow from Production server To Development Server

Hi, To copy workflow from source to target, I typically do the following: 1. Export def-file with everything from source 2. Delete all non-regular-forms in target 3. Delete all workflow in target 4. Import the def-file in target To move data from source to targe, I use RRR|Chive: 1. Download RRR|

ITSM/Remedy Consultants needed throughout Europe

Hi list Im interested in speaking with Remedy Consultants for upcoming permanent positons across mainland Europe. For a confidential discussion and further details please contact: Neasan Cavanagh Resourcer BMC Software Tel : + 353 1 440 6852 Email : [EMAIL PROTECTED] http://www.bmc.com

Re: OT: ITSM 7.0 - Patch 6

Let me go one step further with this: It would be nice if BMC knew everything that was fixed in their patches. We recently dealt with BMC's support over a floating license issue and were told that "the latest patch will fix it". When we didn't see the problem we were having in the release notes

Flashboards License

Hopefully a simple question for those that use Flashboards. I know that Flashboards requires a server license if you want to view more than 5 flashboards, but does it still require Flashboards User licenses as well? If so, do you have to have a Flashboards User license to view the 5 free flashboard

Disappearing display-only attachment fields

Hello everyone, I have a main form and a subfile form. The main form has an attachment pool with attachment fields. I copied it over to the subfile, but made the attachment fields Display Only. When a user opens the subfile form, an active link does a "Set Field" to copy the attachments from

Re: Case Sensitive User IDs?

I think you are on the wrong line ... You are on the Authentication line, not the Username line. Authentication is the "Domain" line. You want the following line. Add the onChange to it. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PR

Fw: Delays after user tool sits idle

We finally resolved this issue -- or at least have a somewhat acceptable workaround. We pinpointed the issue to a configuration setting on the Alteon (load balancer) After making the change, the problem has been resolved for idle time less than 60 minutes. Here is what our network folks had t

Re: Case Sensitive User IDs?

I just tried this on my test box. My login.jsp is different from yours. I am on version 7.1. It looks like this: To the login.jsp but my results are the same. If I log in with all lower ase user id I get a write license, if I use any upper case letters I only get a read license. -Original

UPGRADE: Remedy server 7.1 with ITSM 6.0

Has anyone installed/upgraded from Remedy server 6.3 to Remedy server 7.1 with the Remedy ITSM 6.0 applications? We are planning on upgrading just the server side and I wanted to see if anyone has done this and if there are any gotchas involved. Thanks in advance for any information!! :-) Envir

Re: Case Sensitive User IDs?

You have it outside the > ( after type="text" ) Remove the > after type="text" so the onChange is inside the input HTML -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, November 08, 2007 9:45 AM T

Re: PERFORM-ACTION-TABLE-CLEAR seems not to work

Running from a Filter will clear the table on the Server side for server side table field workflow processing.. You got to run it from an Active Link for it to work. You wont see the results (clear table) on the client side. Cheers Joe D'Souza -Original Message- From: Action Request Sys

ARS 7.x with CM 5.6

Silly question but is anyone running server version 7.x with older applications, for example Change Management 5.6? Are there any benefits/pratfalls to upgrading the server version and leaving the applications at older versions? I'm trying to make a determination if there is any benefit to upg

Re: Disappearing display-only attachment fields SOLVED

What happened was, I copied the attachment pool from the main form to the subfile. When I saved the form I got: -- Field : Attachment Pool: Duplicate field/VUI ID in the definition : 536870912 (ARERR 407). -- So I gave the Attachment Pool a different field ID, not realizing that this w

Re: PERFORM-ACTION-TABLE-CLEAR seems not to work

nop. It doesn't work. I am trying to run this through Filter guides with a loop on the table. maybe I am putting the run process at the wrong place. Pargeter, Christie wrote: It should be PERFORM-ACTION-TABLE-CLEAR 536870923 (the field id with no $$ or '' around it) -Original Message-

Re: PERFORM-ACTION-TABLE-CLEAR seems not to work

It should be PERFORM-ACTION-TABLE-CLEAR 536870923 (the field id with no $$ or '' around it) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Remedy Maniac Sent: Thursday, November 08, 2007 7:10 AM To: arslist@ARSLIST.ORG Subje

Re: ARS 7.x with CM 5.6

Yes many people are. The only thing I can tell you is to upgrade to 6.3 before you upgrade to 7.x there were some changes made to the user and group forms and the upgrade to 6.3 make the changes during the upgrade. EMPOWERING > People - Talent - Technology Stephen Waller Remedy Pr

Re: Problem with MS SQL Server 2005

Let me guess.. large tables in the join, unindexed join criteria? Resulting in a table scan - it will eventually show the results if you do not press Stop, but your solution is check the join criteria and make sure that the fields in that criteria are indexed from the AR System. A DB level index wi

Re: Printing incidents from the web

The problem is that there is almost no advanced layout features on the internal Remedy report functionality. The internal reports are pretty limited in layout and generating a report with any aesthetic qualities. If you want a report for customer consumption with any type of organized layout y

PERFORM-ACTION-TABLE-CLEAR seems not to work

dear listers, basically I have a form X with Field1 and Field2 and 1 Table field from form Y with column1 and column2 => in Table property I have set as Qualification Field1 = column1 and Field1 is read dynamically based on the workflow. I read the value of Field1 and when it is = to column1,

Re: CMDB and Oracle Partitioning

Removing the clobs will also greatly reduce the size of the tables (assuming the clobs are not stored inline). This was a really interesting article showing the effects of clobs on table size, and it comes from a reliable source. http://tkyte.blogspot.com/2007/02/i-learn-something-new-every-day.h

CMDB and Oracle Partitioning

Have a couple of ideas that I would like to request comments on regarding the CMDB and Oracle Partitioning. I see these actions as something that would greatly improve the performance of the CMDB for things like RE jobs. I am working against CMDB 2.0.1 patch 3. 1. Has anyone removed the clobs fr

Re: PERFORM-ACTION-TABLE-CLEAR seems not to work

thanks Joe for the tips but that doesn"t help :-( Joe D'Souza wrote: ** Running from a Filter will clear the table on the Server side for server side table field workflow processing.. You got to run it from an Active Link for it to work. You wont see the results (clear table) on the client s

Re: Flashboards License

Nope - all you need is the server license - there are no user licenses. The server license gives you unlimited users of unlimited flashboards. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hall Chad - chahal Sent: Thursday, November

Re: Case Sensitive User IDs?

Sorry for my ignorance but I do not know java script. I changed it to the following: onChange="javascript:this.value = this.value.toLowerCase();"> It still does not work and the onChange line is now appearing on my login screen. What did I do wrong? -Original Message- From: Action Re

Re-appearing Expand Boxes

Hello everyone, We have a customized GN:CallEntry form with lots of fields whose Expand Boxes we want to hide. So we change the "Expand Box" field attributes from "Default" to "Hide," save the form and close it. But when we reopen the form the Expand Boxes are there again and they have reverte

Re: Any ARS 7.5 Features

My undo, it is finially in.. I asked for that years ago. awesome... On 11/7/07, Rod Harris <[EMAIL PROTECTED]> wrote: > > ** > > Hi Brian, > > > > Without going into too much detail from memory the emphasis will be in two > main areas. > > > >1. Improved developer productivity – mostly around

Re: Updating tickets via email engine w/o clear text password

Geoff, he have not seen you in a while... What I did was a little sneeky, but it works.. Create an account that only hase access to the form it is submitting too. ensure that it can submit.. after the account is made-- let say it is toast --- and the password is burnt put burnt into the userform sa

Re: [SPAM] Re: [SPAM] Re: Problem with MS SQL Server 2005

There's two regular form. For example: rf1 and rf2, add into rf1 form four character fields with name ch1, ch2, ch4 and ch5; into rf2 form -> ch1, ch2, ch3. Create join form jf1: join two forms rf1 with rf2 (inner), add into join form fields ch[1-5]. Join criteria: ch1 -> ch1, ch2 -> ch2. Create ne

Re: Any ARS 7.5 Features

Gary, For the separate ar problem... I have different login IDs for dev and prod (with each in separate paths) and they stay separate. Are you saving them as separate users in the User tool login dropdown (on the Login the Accounts button then the Users button)? Fred -Original Message-

OSX 10.5 + Safari + ARS 7.1 = :)

Just tested Safari on OSX 10.5 and ARS 7.1 and it works great! I submitted this as an enhancement request in 2003. Now we just have to upgrade the operating system on 500 Macs :( Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.co

Re: OSX 10.5 + Safari + ARS 7.1 = :)

...and first you have to consider the growing number of problems with compatibility and security that are cropping up on OS X 10.5. We tested Safari 3.0.3 beta successfully against 7.1 and were eagerly anticipating the production Safari 3, but now I am in no hurry at all to trash my Macs with 10.5

Re: Any ARS 7.5 Features

I had even been told it was not possible because of a huge overhead that transaction might have on the server :-) I'm glad they finally have it coming in to! I wonder what is the cost of that transaction though in light of what I was once told... Joe D'Souza -Original Message- From:

Re: Any ARS 7.5 Features

Well, I know that this is outside the realm of the developer tool, but I wish that they would add in a 'Take no action' option for "If No Requests Match:" for a filter set-fields action like there is in a Push Fields action. I do also wish they would allow the user/admin tools to use separate ar f

Re: Updating tickets via email engine w/o clear text password

While that could work, it doesn't seem to be very more secure, as I can still capture the hashed password and use that to login or send email requests. In the past one could login with the hashed password from the usertool, I'm not sure if that still works...lets hope not :) Hugo On Nov 8, 2007 5

Re: Any ARS 7.5 Features

I started asking for "undo" in '96. Soon I can die a happy man. >>> patrick zandi <[EMAIL PROTECTED]> 11/8/2007 10:21 AM >>> My undo, it is finially in.. I asked for that years ago. awesome... On 11/7/07, Rod Harris <[EMAIL PROTECTED]> wrote: > > ** > > Hi Brian, > > > > Without going into too

Re: Case Sensitive User IDs?

That did it. Thanks :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, November 08, 2007 10:57 AM To: arslist@ARSLIST.ORG Subject: Re: Case Sensitive User IDs? You have it outside the > (

Re: [SPAM] Re: Problem with MS SQL Server 2005

What's your join criteria? Try removing that criteria, SAVE the join, then put the criteria back again and SAVE it again.. Maybe for some reason your join definition has got corrupted and recreating the join as described might fix it. Have you seen the query it runs on the SQL server when you perf

Re: Any ARS 7.5 Features

I think we all did Patrick ... :) Let's hope they'll get it right. On Nov 8, 2007 5:21 PM, patrick zandi <[EMAIL PROTECTED]> wrote: > ** > My undo, it is finially in.. I asked for that years ago. > awesome... > > > > > On 11/7/07, Rod Harris <[EMAIL PROTECTED]> wrote: > > ** > > > > > > > > Hi Bri

Re: Updating tickets via email engine w/o clear text password

roger =8^ o On 11/8/07, Jarl Grøneng <[EMAIL PROTECTED]> wrote: > > Pat, > > He has been busy drinking beer with me in Vancouver :-) > > -- > Jarl > > On Nov 8, 2007 5:26 PM, patrick zandi <[EMAIL PROTECTED]> wrote: > > ** > > Geoff, > > he have not seen you in a while... > > What I did was a li

Re: [SPAM] Re: Problem with MS SQL Server 2005

Each regular form have 1 record. All join form joined as outer. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Thursday, November 08, 2007 7:10 PM To: arslist@ARSLIST.ORG Subject: [SPAM] Re: Problem

Re: PERFORM-ACTION-TABLE-CLEAR seems not to work

Is the Active Link firing? Have you got the right permissions on the Active Link for the user that is attempting this? Take an Active Link log and lets have a look to see what is really happening.. Cheers Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList)

Re: PERFORM-ACTION-TABLE-CLEAR seems not to work

If you are running this from within filter guides, I think you can't make the server refresh a table you are processing. It's refreshed once when you first access it, and the server appears to cache the result in the transaction you are running. So even if you change the qualification in workflow,

Re: Updating tickets via email engine w/o clear text password

Pat, He has been busy drinking beer with me in Vancouver :-) -- Jarl On Nov 8, 2007 5:26 PM, patrick zandi <[EMAIL PROTECTED]> wrote: > ** > Geoff, > he have not seen you in a while... > What I did was a little sneeky, but it works.. > Create an account that only hase access to the form it is su

One notification engine to rule them all?

Like Bing Crosby, I'm dreaming, but not of a White Christmas. I'm dreaming of a single set of forms and workflow that I would use to control all of my notifications. Originally, my co-worker and I envisioned a single system for ALL notifications, regardless of the form. Realizing that was quite

Using regular forms for data storage ONLY?

I'm toying with the idea of using regular forms for data storage only and using display forms for all user interactions. while I realize this entails more "coding", I think I would have a greater deal of control over behavior of the user interface. Has anyone tried this already? Am I crazy for e

Re: Updating tickets via email engine w/o clear text password

I suppose the official answer is in the manual, Chapter 3 Page 57 - Configuring incoming mailbox security. On 11/8/07, Hugo Visser <[EMAIL PROTECTED]> wrote: > > While that could work, it doesn't seem to be very more secure, as I > can still capture the hashed password and use that to login or

Re: Using regular forms for data storage ONLY?

Michael, Your not crazy. There are company's that have built applications (for purchase) on this idea. However, I would caution you a bit... I think you will have to do a lot of work to make the "simple" things of ARS work in such a model. Just think about what it takes to do each/all of the foll

Re: Using regular forms for data storage ONLY?

Not crazy at all. I practice this as much as makes sense. It has some really great advantages: - better control over what is sent to the db in terms of queries (performance) - better control over the layout and look of the interface (data presented does not have to be sourced from a single table)

Re: Using regular forms for data storage ONLY?

I am doing this extensively. It does involve a lot more coding, but when it's done, it's awesome. In my experience, the Remedy GUI methods of SUBMIT/MODIFY/SEARCH are somewhat foreign to people who come from the world of more "traditional" Windows and web apps. There are certain things you have

Re: Any ARS 7.5 Features

I'm using the same userid in both prod and dev. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, Nov

Re: One notification engine to rule them all?

Read up on external qualifications and advanced workflow. You can very easily write a small set of forms workflow to store the notifications to be sent, to whom they are sent, and when they are sent. Think of using a config form that stored the following info: - form (which form the notification

ARMAIL

Hi We are running load balanced windows 2003 servers, ORACLE, and ITSM 7.0.1 on patch 2 The question I have is we have noticed lately that the outgaing emails are not being able to be process by ARMAIL notifications in a timely fashion and they are building up as more are coming in then being cle

Notification Group in ITSM 7?

I'm just starting to learn ITSM version 7 but am currently using version 5. In version 5 you could create a general notification group. The Contracts forms then had a notification group field that we used to notify these groups when a contract was expiring. In version 7 did they do away with noti

Re: Late session summary report from BMC User World 2007

Great summary Geoffrey! Regarding #5, one of the most important things that Doug Mueller stressed was that the ARS platform is not going away. BMC is relying on the platform and if it goes away, BMC goes away. BMC has totally bought into that platform, not just the Remedy folks. And just as imp

Re: Any ARS 7.5 Features

Hi Gary, Actually that is one area that has also been improved. In 7.1 the new error handling feature (as outlined in Bob Poulos' session on getting the best out of 7.1) should allow you to trap the error and effectively do nothing. Check out the feature and let us know if it does what you want.

Help with PROCESS

Hi dear listers I am a newbie in use of PROCESS in set fields actions, I want to assign value from process result that execute on the client machine, I am test with a in C code, the source code is: #include #include int main() { int num=8; printf('%d',num); return(0); } But the

Re: Any ARS 7.5 Features

I use the same user id, but different passwords. This gets me into either one without having to disable the other one first. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Thursday, Nove

Re: Problem with MS SQL Server 2005

Have you seen what is the query it runs against the database? Run an SQL log and see what you get.. Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Beketov Danila Sent: Thursday, November 08, 2007 12:26 PM T

IM 7: Do you have this filter? INT:HPDSLM:INC:SetSLMTableParameter_100

If you have Incident Management 7, can you tell me if you have this out of box filter or not? INT:HPDSLM:INC:SetSLMTableParameter_100 And tell me your IM version/patch. Mine is 7.0.2 p5. I'm told it's supposed to be there, but my installation doesn't have it. This is related to 'SLMLookupTblKeywo

Re: Using regular forms for data storage ONLY?

Please ignore the previous post. Replied to the wrong thread. Regarding this thread, if you go down this path, watch out for that fellow "TR". If you use it in filter run ifs, it'll drive you crazy, to say the least. --- Rabi Tripathi <[EMAIL PROTECTED]> wrote: > Michael: > You're thinking what

OT: Kinetic Survey videos

Fellow ARSListers, We have been putting some videos out on our site to show how Kinetic Survey does stuff. Check them out here: http://www.kineticdata.com/online-survey-demos.html Feel free to email me direct with questions. Reminder - Kinetic Survey Lite is $100 this week -- special ends t

Re: Using regular forms for data storage ONLY?

Michael: You're thinking what designers of ITSM 7 thought. They built a "notification engine", which is nothing but a set of ARS forms and workflow that work more or less like you describe. You can easily build something a lot simpler on your own. I built something similar from scratch for ARS 6.

Re: Using regular forms for data storage ONLY?

Very well said. The point about making changes to the forms without having to disturb the underlying (and who cares what they look like) forms that hold the data is one of the biggest plusses in this design's favor. I started doing all my custom work this way and will not go back. John's comment

Re: Using regular forms for data storage ONLY?

I do not think your statement proves or disproves your craziness. However, I think display-only forms front-ending real forms is a great design pattern. You have more control over the end user experience -- you NEVER let the user do a 1=1 query -- you are closer to a MVC design pattern -- you cou

Re: Updating tickets via email engine w/o clear text password

I tougth the offical answer was: "As designed" -- Jarl On Nov 8, 2007 7:42 PM, patrick zandi <[EMAIL PROTECTED]> wrote: > ** > I suppose the official answer is in the manual, Chapter 3 Page 57 - > Configuring incoming mailbox security. > > > > > > On 11/8/07, Hugo Visser <[EMAIL PROTECTED]> wrot

JOB: Remedy Implementation

Hello, I am currently seeking a Remedy developer. Job details below. Referral fees offered. Please send resumes to [EMAIL PROTECTED] Thank you in advance for your help! Lyndsey Location: Wall Street, NYC, NY Duration: Six Months Rate: based on experience Description: Remedy certified Rem

Re: Updating tickets via email engine w/o clear text password

Jarl, Strangely, I remember drinking with some Norwegian. Was that you Jarl ?!? -Geoff 8-)) On Nov 8, 2007 9:47 AM, Jarl Grøneng <[EMAIL PROTECTED]> wrote: > Pat, > > He has been busy drinking beer with me in Vancouver :-) > > -- > Jarl -- -Geoff Endresen Amazon.com

Re: Updating tickets via email engine w/o clear text password

We have a filter that monitors the mail messages form and we look for the incident number in the subject. Then we create a worknote in the request, which pushes it to the incident. Then we send an update to the assignee that we received an update. At the end we send an email, to the sender that th

Re: One notification engine to rule them all?

I thought that what was the notification engine was going to give us, but I could be wrong. Howard On Nov 8, 2007 2:11 PM, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: > ** > > I believe ARS already does this with the SLA application. Someone please > correct me if this is not so. > > Thanks, >

Re: Using regular forms for data storage ONLY?

We did this on a some custom applications and converted them back to standard forms. It is much easier and cleaner to deal directly with the regular forms when creating, modifying and searching for records. If you use Mid Tier, the regular forms allow you to take advantage of the Mid Tier fun

Re: One notification engine to rule them all?

I believe ARS already does this with the SLA application. Someone please correct me if this is not so. Thanks, Dave Fincher - Original Message From: "Durrant, Michael M. - ITSD" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Thursday, November 8, 2007 11:38:48 AM Subject: One notifi

Re: Using regular forms for data storage ONLY?

Norm, Axton, and Carey, That's kinda what I was thinking. Thank you for the quick and informative responses! We just added another ARSer* in-training to our team with the same "classical" programming background that I have and he was having the same difficulties wrapping his brain around

Re: One notification engine to rule them all?

Axton, Thanks for articulating my muddled pile of thoughts. I knew what I wanted, and I kinda knew how to get there, but I didn't know exactly how to say it. You have pointed me in precisely the correct direction. You're the man! Thanks again, Michael -Original Message- From:

Re: One notification engine to rule them all?

Yup - you got it. BTW - that is basically what one of the parts of Kinetic Survey does. We even can handle pretty much any field in the email too (see Axton's comment). You can buy Kinetic Survey Lite now for $100. Get it here. -John On 11/8/07,

Re: Updating tickets via email engine w/o clear text password

Howard, Thanks. But, I had no problem building the filter and pushing to the ticket. The Last-Modified user is "Remedy Application Service" in a diary field. -Geoff On Nov 8, 2007 12:06 PM, Howard Richter <[EMAIL PROTECTED]> wrote: > We have a filter that monitors the mail messages form and we l

Re: Updating tickets via email engine w/o clear text password

Zandi, Are you talking about these settings? I have these settings: - Use Security Key: No - Use Suppied User Informaiton: Yes - Use email from address: Yes I guess my problem is that I didn't use the crazy format of Modify Emails with embedded field ids. I simply wanted to update the ticket wit

Re: One notification engine to rule them all?

Dave: SLM application can use the "notifictaion engine" in ITSM 7, but there's nothing built into SLM to do what Michael wants. Michael: You're thinking what designers of ITSM 7 thought. They built a "notification engine", which is nothing but a set of ARS forms and workflow that work more or les

Late session summary report from BMC User World 2007

Overall I would give the BMC User World (9 out of 10). As good as the Past RUGs that I remember. But it's been a while for me. Best Moment: Being there when Rick Cook got his ARSList MVP Award. Beyond AR System 7.1 to Developer Studio • The next version of AR System 7.5 (mid 2008) will have

Re: IM 7: Do you have this filter? INT:HPDSLM:INC:SetSLMTableParameter_100

I have it OOTB, IM 7.0.1 patch 003 On 11/8/07, Rabi Tripathi <[EMAIL PROTECTED]> wrote: > > If you have Incident Management 7, can you tell me if > you have this out of box filter or not? > INT:HPDSLM:INC:SetSLMTableParameter_100 > > And tell me your IM version/patch. Mine is 7.0.2 p5. > > I'm t

Re: ARMAIL

We are on Solaris and running the 7.0.1 patch 1 email engine. We got hit one time with a couple of hundred email alerts in a 15 minuet window and had a small delay, but no real issues. I would say you need to look at how your java is set up, maybe turn on the java logging to see what is going on.

Looking for ITSM 5.5 doc

Does anyone have this document ? ITSM 5.5 Installation and Configuration Guide If so, would you be willing to send me a copy? Thanks, Janie ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

Re: ARMAIL

Steve, Some of this is configurable. Here are a few things to consider... Outbound Mailbox config settings: 'Polling Interval (Minutes/Seconds)*' And (verses/with) A few Email Engine config settings... com.remedy.arsys.emaildaemon..RPC=0 com.remedy.arsys.emaildaemon.ChunkSize=100 com.remed

Re: One notification engine to rule them all?

Just in case anyone hasn't seen this doc named "ITSPAddFieldsNotification-Instruction" from Remedy, on pages 20-22 of this doc, it described how you can create your own notification using the Notification Engine. The rest of the doc described in detail how you can enable notification even for the c

Re: Version 7.0.01 Patch 005 for BMC ARS - Server running on Solaris

Hey guys, We just applied patch 4 in an attempt to stop the server crashing, but as we've all read, it is still crashing. Can anyone comment on whether patch 5 is successful in stopping the crashes? Thanks. George On 11/1/07, Axton <[EMAIL PROTECTED]> wrote: > > Let me know how that goes. I

Re: Notification Group in ITSM 7?

Hi John, You might want to look into BMC Service Level Management 7.0 Configuration Guide (SLM-Config-Guide-700.pdf) if you are referring to notification about expiration and review of agreements (p.54-55) Hope this helps! ~ Eli ~ http://docs.google.com/Doc?id=df5vs5vj_0fvdv72 _

Re: Looking for ITSM 5.5 doc

It's in your Inbox. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Janie Sprenger Sent: Thursday, November 08, 2007 4:43 PM To: arslist@ARSLIST.ORG Subject: Looking for ITSM 5.5 doc ** Does anyone have this document ? ITSM 5.5

Re: Version 7.0.01 Patch 005 for BMC ARS - Server running on Solaris

Ok.. It is Friday... so (please forgive me...) It is not the patch that is causing the crash ... it is that darn Tree! ("Watch out for that Tree!") We have a dev server with ITSM Service Desk v7.0.02 patch 005. (Totally clean install on Linux with Oracle.) We have not yet put the server under

Re: Version 7.0.01 Patch 005 for BMC ARS - Server running on Solaris

Had patch 5 running on development and test(solaris server) for a couple of week, no crash so far. Will soon go into production. -- Jarl On Nov 9, 2007 5:00 AM, George Jungle <[EMAIL PROTECTED]> wrote: > ** > Hey guys, > > We just applied patch 4 in an attempt to stop the server crashing, but as

Re: [SPAM] Re: Problem with MS SQL Server 2005

No logs is created by SQL. It seems remedy suspend and SQL do not get query from remedy. I think It's Remedy bug. I tried on version 7.0.01 patch 004 and 7.1. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza S

Re: ARS 7.x with CM 5.6

What version of ARS are you currently on? If it is pre 6, do you have the rapp service running (don't remember CHG had it or if it was just for SLA)? The rapp service doesn't like version 6 (and I assume greater but haven't tried since 6). I believe part of it has to do with how licensing changed i

Re: [SPAM] Re: Problem with MS SQL Server 2005

Try an API log. That will give you which API is failing.. Is there anything that is written on to the arerror.log at the time of failure? I'm assuming you know how to read API logs after you generate them.. If you do not know, send them in either on the list or directly to me, and I could have a p

Diary field empty on Mid-Tier 6.3

Hi, we recently started having problems with our web Remedy users. When they login and try to view the notes (diary field) that have been added to their Incident, the notes are just blank. But when we view the Incident on a Remedy client tool, the notes are all there. We tried flushing the mid-tie

Mid-Tier displays GMT time

Dear Listers, We are facing some time issue with Mid-Tier 6.0.3. We want do advance search with the criteria 'Create Date' >= "10/01/2007 12:00:00AM" AND 'Create Date' >= "10/31/2007 11:59:59PM": 1) When we do the above search using 'Windows Client', we get the expected results. 2) However, wh

Re: PERFORM-ACTION-TABLE-CLEAR seems not to work

I am able to run other actions through that AL for ex I populate another field. There is no permissions issue. Joe D'Souza wrote: ** Is the Active Link firing? Have you got the right permissions on the Active Link for the user that is attempting this? Take an Active Link log and lets have a

Re: Version 7.0.01 Patch 005 for BMC ARS - Server running on Solaris

Hey Carey, Childhood wasn't too bad, you just gotta have a great sense of humour :-) Luckily growing up in a remote island in the indian ocean works in my favour as no oen really knew it! was only when i got here that i realised what it was. Otherwise, we're running Solaris 10 + Oracle 10g, and c