AW: Integrating Crystal Enterprise 10 and MidTier

Hi, with Crystal 10 Remedy uses URL Reporting on unmanaged reports. Probably this goes via the guest account in Crystal. So you may check this account and its password. I do not know if you may specify the account within the url given from the report type run expression. For Crystal Server XI

Remedy Alert

Hi all, I am currently trying to get a remedy alert pop up by inserting a SQL statement to Alert events form.I see that a record has been pushed to that particular form . When I open the remedy alert I am still able to see the message. I am half way down on what I am trying to get... But the

Re: Remedy Alert

You are bypassing the ARSystem Server hence why it does not work. SQL Statements are great for updating records when you do not wish to trigger workflow, hence the symptom you are experiencing. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf O

Re: Escalations are not firing

Hi Atul, Please check your server time is exactly same or not, what you are putting in time criteria. Because some time your machine time (admin tool) is different from your Remedy Server time. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified comp

AW: Integrating Crystal Enterprise 10 and MidTier

Hi Brian, Have checked some older notes and found: http://crystalserver:8080/businessobjects/viewrpt.cwr?id=901&apsuser=Administrator&apspassword=&apsauthtype=secEnterprise&init=actx:connect We were searching for calling managed reports instead on unmanaged to avoid a share between ars and cry

People status other than enabled

Hi List, When I modify the people information like "people status--offline" or other than enabled, still Requester (Customer) is able to create an incident ticket. Even Support person is also able to create a ticket for offline customer. Has anyone faced this problem before and how was it

Re: Send a Diary Field as an attachment.

Way back when the world was young I submitted a suggestion to make the database diary field content readable to workflow. I never heard anything about it. Maybe if more people requested it it might happen. Or maybe there is some reason why it isn't a good idea. Dwayne Martin James Madison Un

Re: Wrong AR server in email link

This just happened to me the other day and Remedy said this is a known issue, but said it is NOT a bug. They said there is a RFE submitted. However, they had me go into the Mid Tier Configuration Web Utility and click on 'AR Server Settings' and put the fully qualified domain name. If you are not

Re: Configuring notifications for tasks

I believe someone posted an answer to this same question a couple of days ago. Ty On 7/17/08, Schon, Stuart <[EMAIL PROTECTED]> wrote: > Hi > > These notifications may be there or they may not be. I would start > looking at the Notification engine. Note there is some *** awful > workflow here. >

Re: arslist Digest - 16 Jul 2008 (#2008-301)

I requested password assistance/reset but I have not received any email. Can somebody assist? Mike Tuck mailto: [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of arslist automatic digest system Sent: Thursday, July 17, 2008 12:

Licensing Problem

I am trying to install a new Remedy Server 7.0.3 on MS Windows 2003 64 bit and I am having a licensing problem, I cannot get the HOSTID. When I select the Licensing link to open the form I get the following errors : ARERR 8762 GETSERVERINFO Failed initialization values. ARERR 623 Authenticat

Re: Send a Diary Field as an attachment.

Sorry to take the original discussion off on a tangent, but do you know if runmacro can be used to output to any other format that isn't specified on the reports? My idea was to create a .ics file (iCalendar, which outlook can use), but I couldn't find a good way to create a plain text file wit

Re: Licensing Problem

Mike There is a related KB entry: The plugin server connects back to AR Server using what it thinks is the Fully Qualified Domain Name (FQDN). This is designed behavior. The FQDN must be resolvable on the network. In this case, it is not, hence the connection error is issued. The FQDN in th

Re: Send a Diary Field as an attachment.

Shawn, Two comments... A) You should be able to remove the field label from an *.rpt output file by defining the report definition without a string for the label of the field. or for even more flexibility... B) You also could opt to output the data in XML format then post process the XML into w

Re: Send a Diary Field as an attachment.

I don't know if it would work but there is always the option of using the Notify Action. If you change the Mechanism to Other and put in an Other Code > 4 it will put the notify output in a file on the server. I use the Perl Plugin to do something silimiar. In your case I think the filter would

Re: Integrating Crystal Enterprise 10 and MidTier

That is exactly what I am trying to do - specify the ID and Password in the run expression. I have been working with BMC and they are telling me that can not provide support for Crystal beyond setting up the default configuration. Our support $$$s at work :( -Original Message- From: Ac

Re: People status other than enabled

We have run into this exact problem in various areas of the workflow. For some reason the 'Status' field is not often considered in the workflow qualifications throughout ITSM, causing issues as you are seeing. However, I have found in at least one case where 'Status' was considered, but it only i

Re: Integrating Crystal Enterprise 10 and MidTier

Hi Peter, I changed the User0 and Password0 parameters but I am still being prompted to sign on. I have tried to get this working 2 ways as follows: 1) Placing a url link on the remedy form. This will allow me to open the report without logging in but will not display a single record. It displa

Re: Integrating Crystal Enterprise 10 and MidTier

Do you have an ID and password created on the Crystal server? I am betting that it is looking for that one in the URL and not your Remedy ID and password. Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 From: Action Reque

Spell Checker - error on message on normal.dot

I added the spell checker OLE active link for our worklog and it works but to some users a message box from microsoft word would popup after the spell check and the error is - This file is in use by another application or user (C:\Documents and Settings\...\Normal.dot) This only comes up when Ou

Re: Licensing Problem

This is a plug-in problem I believe. I'm not sure completely but give this a try - You need to add this to your ar.conf file: Server-Plugin-Alias: REMEDY.ARDBC.SERVER.ADMINISTRATION REMEDY.ARDBC.SERVER.ADMINISTRATION : ...where : is the fully qualified domain name of your serve

Re: Integrating Crystal Enterprise 10 and MidTier

Yes listed below remedy and remedypassword. I also tried replacing the User0 and password0 variables with apsuser and apspassword in the Report Type run field. It did not make any difference. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROT

Check Box Problem

Does anyone know why check box feature does not works well in AR System ??? I'm using AR Server 7.0.01 P7 AR User 7.0.00 P1 AR Admin 7.0.00 P1 I've included some items (more than 1) in my Check Box Field But It does not turn up in my form What's happening??? Thanks for any tips

Re: Check Box Problem

Use a radio button field for multiple values. Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] Tadeu Augusto Dutra Pinto

Re: Check Box Problem

This is functioning as designed. Check boxes only allow one choice - either the box is checked, or it isn't. If you wish to have multiple options, you must display the selection field in one of its other modes. If you wish to use multiple check boxes, you must have one field for each one. Rick

Re: Check Box Problem

It doesn't work well, because Remedy didn't design it well...with check boxes, you can only display the first item, that's the way it is. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto Sent: Thursday

Re: Check Box Problem

I'm not sure I agree with that ... If you allowed a Radio Button to be multi-selected (which is basically what you are suggesting), how would you use it in a Run-If? Personally I think that extending the character field w/menu Append Items functionality to have a Show as Multi Select option would

Re: Check Box Problem

Well, you could do it with bit masking, but the fact is that they didn't do that here, as they did in other instances. We have round buttons rather than square ones for multiple options of a single selection, and can do multiple fields for multiple square boxes. Not optimal, but an easy enough se

Re: Check Box Problem

You make it Binary, 1,2,4,8,16,etc, and when checkbox 1 and 2 are selected the value is 3, check 3 and now your value is 7...I've seen this done in lots of implementations...including Remedythe 'log' check boxes in the server info screen are done this wayit's all stored in a single value in

Re: arslist Digest - 16 Jul 2008 (#2008-301)

LikewiseI registered my email and password but never got an email with instructions.. I?? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Tuck Sent: Thursday, July 17, 2008 8:25 AM To: arslist@ARSLIST.ORG Subject: Re: arslist Dig

Re: People status other than enabled

Sandeep - I had this requirement a while back. I put a character field on both the home page and the requester console, and then populated it with the status of the user profile when the form opened. If it was anything other than 'Enabled' I closed the window (All Windows). Pretty simple but

Re: Check Box Problem

Didn't check boxes come about in the "dark days"? I asked a Peregrim [sic] rep about that at a demo session in Philly. His answer should have been telling me something. "I don't know why it was built like that. Yes a binary coded field would probably work." LJ, Have you done this yourself? I toy

SQL 2K5

Hey all, Going to be looking to upgrade a SQL 2K ARS install to SQL 2K5. Does anyone know of, or have, any documentation on the process, pitfalls, etc? Thanks! ARS 7.0.1 p007, SQL 2K, Win2K3 servers, ITSM (AM/CM) 7.0.1 p003, CMDB 2.0.1 p002 Dave Drake - Remedy Administrator - Cerner Corporatio

Different encoding on WUT and Midtier (tomcat)

Hi, MS SQL 2005 (cp1251, not Unicode) Win 2003 ARS 7.1 Java 6 Apache + Tomcat 5.5 I have a problem with encoding. I've installed Russian views onto ARS. WUT works perfectly fine. When I log onto Midtier - everything entered from the User tool seems spoilt. If I type something there I read from th

Different encoding on WUT and Midtier (tomcat)

Hi, MS SQL 2005 (cp1251, not Unicode) Win 2003 ARS 7.1 Java 6 Apache + Tomcat 5.5 I have a problem with encoding. I've installed Russian views onto ARS. WUT works perfectly fine. When I log onto Midtier - everything entered from the User tool seems spoilt. If I type something there I read from th

Re: Check Box Problem

I've never done it in Remedy, but I dealt with one when coding for (ouch...this hurts to remember) Tivoli Service Desk, and I've decoded remedy's to make a console that could turn on and off logs in the client...way before Remedy put that console in the user toolbut I think it would be doable f

Asset Mgmt: Target Cost Centers and cost distribution

I have set up a Source cost center and 2 target cost centers with equal distribution. I am trying to understand where the split in costs occur for this split cost center? I had assumed that when you create an Asset and create a purchase cost against the source that it would in turn create two cos

Re: Spell Checker - error on message on normal.dot

Not sure if this is relevant but you can check this KB from microsoft - http://support.microsoft.com/kb/291352 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Tricky Sent: Thursday, July 17, 2008 8:08 AM To: arslist@ARSLIST.ORG Subject: Spell Che

Re: SQL 2K5

Dave,   What ARS version are you on? Is that compatible with SQL 2K5?   If not you might have to run a Stored Procedure on MS-SQL to alter the db compatibility level of SQL to the compatible level that is appropriate.   I think the stored procedure to change the compatibility level is SP_DBCMPTLEV

Re: SQL 2K5

Dave, As a continuation of my previous mail, this article might help you... http://msdn.microsoft.com/en-us/library/ms178653.aspx Joe - Original Message From: "Drake,Dave" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Thursday, July 17, 2008 1:06:57 PM Subject: SQL 2K5 ** Hey all,

Re: SQL 2K5

I'm in a similar situation to what you are moving to. We have no problems with our SQL Server 2005 database and have been in production with it and ARS 7 and ITSM 7 (various patches) for over a year now. We didn't run into any pitfalls, just make sure ARAdmin has sufficient (dbo) access. Shaw

Email Notifications

I'm currently on Version 6.3 with a SQL database. Is there a way to control how the email notifications are formated? When you include specific fields you want to send in the notifications. Can you control the order of those fields? If so how? Thanks, Timothy Palmer This email message and

Re: Email Notifications

The best way to do custom email is to use HTML templates. You create an HTML page with your desired page layout and include Remedy form fields by encapsulating the field name like so: #$$Summary$$# then create a new entry in the Email Templates form and attach the HTML file. When creating or modi

Re: Email Notifications

thanks Timothy Palmer Eli Schilling <[EMAIL PROTECTED] ECREEK.COM>

Re: SQL 2K5

Thanks Joe, Shawn...good stuff! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Thursday, July 17, 2008 1:12 PM To: arslist@ARSLIST.ORG Subject: Re: SQL 2K5 ** I'm in a similar situation to what

Re: Email Notifications

More details are in the manuals regarding this subject...but basically, the fields you specify are ordered by their xy coordinates left to right, top to bottom in a z pattern, not taking page holders into affect. If you want a bit more control over it you can create a view named something very spe

Re: Email Notifications

One way to do this is to include the fields in the TEXT part of the notification. We do this and we send plain text email notifications. Case $Case ID+$ which you submitted is Pending - Resolution If this problem has been resolved to your satisfaction, do nothing. If not, please reply to thi

Re: Check Box Problem

True a binary coded field would work, but you can't run a Mod or a bitwise or type function in a Run-If to see if a specific value is selected. Think about writing a filter to fire if the 3rd value (out of 10 possible) is selected. The other way I have seen it done is to use a Character field pos

java.lang.NullPointerException email error

Hey List- I've seen some similar errors reported on other topics but nothing specific to emails I can find. We're getting an increasing number of emails that are not being sent with the following error (or some slight variation thereof): null java.lang.NullPointerException at com.r

Re: java.lang.NullPointerException email error

I've had this problem every few days since upgrading from 6.3 to 7.0.1 patch 5. It occurs when the Email Engine loses its connection to AR Server, a risk that is higher in my environment because I have a separate standalone Email Engine server. Once this happens all new outgoing emails get this err

Re: Check Box Problem

Having been doing a bit of Java recently...I envisioned something like Field.checked("3rd Option") = TRUE...I know that it doesn't follow remedy run-if statements...but I imagine that they would be able to do it in a 'remedy' way...:)...even if it was a run process (like they seem to be adding more

Re: java.lang.NullPointerException email error

I was getting a number of those in one of my test servers the other dayrestarted the email engine and everything came up fine and it started sending mails again...but I agree that it's a bug in the email engine. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PRO

Re: LDAP Integration with AR Server

Hi there, Thanks for your help replying to my question. I have filled the ARDBC configuration form (not the AREA LDAP Configuration), and was able to create a vendor form and access the data. But now comes one more hurdle. i) How do I populate the User form with the details of the vendo

Re: LDAP Integration with AR Server

Are you integrating LDAP with ITSM 7? If so, you will want to have an intermediate form of your own construction into which to push the data from LDAP. Then you can check the data for accuracy, requirements of ITSM, and do any formatting you need, etc., and THEN push from that form into the Peopl

Re: Runmacro for export in an escalation

Here is the command that I got to work executing from a filter: "D:\Program Files\AR System\runmacro.exe" -o "D:\Program Files\AR System\User\testexport.csv" -x "$SERVER$" -U USERNAME -P PASSWORD -f "FORM_NAME" -t csv -q "'300984400'=""3000""" As you can see the extra quotes are necessary. Two

Next ID Blocking - Caveat

For those of you thinking about using this new feature, here's some information you need to have that the docs don't provide. We set the Next ID blocking level at 100 at the Server level, which the manuals say is only a default value. NOTHING in the docs indicates that this turns ON blocking for

Re: AR System Vista compatible?

I tested up to sp1.. I never had the opportunity to check other versions yet.. On Thu, Jul 17, 2008 at 1:42 AM, Rick Cook <[EMAIL PROTECTED]> wrote: > ** > > What version(s) of Vista will that work with? I haven't got it yet, but > I'm figuring it's just a matter of time… > > > > Rick > > > -

Which Server Version

Anybody have any thoughts on which server version should be installed? We are running Solaris with Sybase. I am pretty sure I'm not waiting for 7.5 but was wondering whether we should us the latest patch for version 7.0 or move to the latest patch of version 7.1. We are currently on version 6.3 p20

Re: Which Server Version

I would say go with the latest you are comfortable with7.1 was released about 8-9 months ago...it's on Patch 3...pretty stable...I've been running it in Prod for about 4-5 months now...I wouldn't go with 7.0 simply because of the fact that when 7.5 is released 7.0 will be 'on the chopping block

Re: People status other than enabled

Hi Chris, Thanks for your kind suggestion. Before that I have done one customization like "when anybody changes the profile status, password should be reset (One common Password). Bur it is work around for only Requestor console. Like when any Requestor opens Remedy user. Authentication faile

Re: Moving from IIS/Atlanta to Tomcat

I have installed midtier 7.1 with Tomcat alone, IIS/Tomcat and IIS/ServletExec Tomcat will work quite happily with IIS, performance may be affected but it works quite well. If you are happy with IIS/ServletExec then you can stay with that too using Midtier 7.1. Install as a minimum JAVA 1.5_15

Re: Which Server Version

Hi Frank, As you running Solaris with Sybase, You can use Version 7.1 with the latest patch. There is no issue. Thanks, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com _