Digital Signatures

Hi List, How can we integrate digital signatures with Remedy? Specially with approval process? Environment: ARS 7.1, ITSM 7.0.3, Windows 2003 Regards, Phani Raja H.P. Please help Logica to respect the environment by not printing this email / Pour contribuer comme Logica au resp

Re: AR7.5 Upgrade Guide

Unless you are on Windows, CMDB 2.1 is not supported with AR System 7.5.00 because AR System 7.5.00 server is a 64-bit executable on UNIX and Linux. Please see the following documents: 16-Jul-2008 (Statement of Direction) BMC Atrium CMDB on UNIX and Linux: Expected 64-bit roadmap and interoper

AR7.5 Upgrade Guide

I use AR7.1 + Mid-Tier 7.1+ ITSM Suite 7.0.3 + CMDB 2.1 I plan to upgrade AR Server, Mid-Tier 7.1, AR Email Engine,AR Flashboard from 7.1 version to 7.5 to resolve some issues. Is anyone who upgraded like this to use AR7.5 + ITSM Suite 7.0.3 + CMDB 2.1? Please Know me whether other issue

Re: Allowing users to enter leading characters in search menu field II

Try saving the definition of that menu after making a change.. and then revert it back to what it should be and then save again. This should force a recache of the definition of that menu. Joe From: "marti...@ad.jmu.edu" To: arslist@ARSLIST.ORG Sent: Monday, J

Re: Remedy Technical Support Options. Any opinions?

I am in Tampa and believe EMS closed its doors. Yvonne Burns From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Monday, July 13, 2009 4:56 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Technica

Re: Remedy Technical Support Options. Any opinions?

Hi List, Column has picked up TuringSMI customers as well as some of their staff. Consonus/Strategic's accounts were assumed in the Remedy space. Column's acquisitions were limited to just those two entities. Having said that (being partial), I would recommend our services in New York and i

Re: Integration with other ticketing systems

Mark, We have been using webMethods for a two way integration between Remedy (our data center) and another ticketing system (at a vendor location). There was some work needed to set this up initially. Now it's working like a charm. -- Shyam "LJ Longwing" wrote in message news:<72b944fe6ff84039

Re: Remedy Technical Support Options. Any opinions?

I think they picked up EMS (out of Tampa) as well. Howard On Mon, Jul 13, 2009 at 5:52 PM, dcharters < dchart...@www.charterssoftware.com> wrote: > As I understand it Column pick up all of Turings' support obligations, they > also picked EMC > > > On Mon, 13 Jul 2009 12:04:11 -0700, Thad K Esser

Re: Remedy Technical Support Options. Any opinions?

As I understand it Column pick up all of Turings' support obligations, they also picked EMC On Mon, 13 Jul 2009 12:04:11 -0700, Thad K Esser wrote > Thanks. > > Thad Esser > Remedy Developer > "Did you ever wonder why we had to run for shelter when the promise > of a brave new world unfurled b

Re: Allowing users to enter leading characters in search menu field

** Unsubscribe From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Joe DeSouza [joe_rem...@yahoo.com] Sent: Monday, July 13, 2009 10:59 PM To: arslist@ARSLIST.ORG Subject: Re: Allowing users to enter leading characters in search menu field ** Never trie

Re: Remedy Technical Support Options. Any opinions?

The UK side was absorbed by Devoteam around October last year. APAC succumbed to Column more recently. TuringSMI RIP I'm afraid. Matt From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: 13 July 2009 19:58 To: arslist@ARSLIS

Re: Remedy Technical Support Options. Any opinions?

Thanks. Thad Esser Remedy Developer "Did you ever wonder why we had to run for shelter when the promise of a brave new world unfurled beneath a clear blue sky?" - Pink Floyd |> | From: | |> >-

Re: Remedy Technical Support Options. Any opinions?

TuringSMI I believe discontinued their operations in America about a year ago. I think they still do however have thier UK partners Turing still functioning.. I am not sure though about the UK bit.. Joe From: Thad K Esser To: arslist@ARSLIST.ORG Sent: Monday,

Re: Remedy Technical Support Options. Any opinions?

> I have a nagging feeling that this is a stupid questions, but is TuringSMI > still around as an option? http://www.columnit.com/news_detail.aspx?id=1850 -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested c

Re: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load

Could well be a bug.. The tool does look like it needs some work done on it before it may be ironed out of some of the problems. Problems I have faced with even the latest drop of the tool were fortunately more superficial in nature so far, but then again I haven't had the chance to do a lot of

Re: Remedy Technical Support Options. Any opinions?

Rabi, I'm just getting back from a few days off, but would be interested in any responses you got off-list. I have a nagging feeling that this is a stupid questions, but is TuringSMI still around as an option? I can't seem to get their website for some reason (www.turingsmi.com doesn't work, but

Re: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load

Hey Joe... Made the following changes: Memory Pool = 512 MB Maximum Memory Pool = 1024 MB Thread Stack Size = 3000KB We did not see any change in behavior, but we did notice the following: 1) We noticed the problem when we disabled a group of 8 buttons that had a 24X24 embedded JPEG image. 2) W

Re: Allowing users to enter leading characters in search menu field II

Thank, Joe. I am running on the WUT. I tried deleting the cache, but it didn’t help. Dwayne From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Monday, July 13, 2009 1:33 PM To: arslist@ARSLIST.ORG Subject: Re: Allowing users to ent

Re: Allowing users to enter leading characters in search menu field

It is. We have an internal system where I have to select which code name of the product I’m querying against. The old way, I’d have to use the menu to select “Product -> AR System -> Version -> In Development -> Code Name”. Now, I could just type “Ant” and the code name “Antelope” would come

Re: Allowing users to enter leading characters in search menu field II

It appears like it should have worked.. If you are testing this over the Mid-Tier you might want to refresh the Mid-Tier cache. Or if you are trying this on the thick client, try deleting all the local client cache. Joe From: "marti...@ad.jmu.edu" To: arslis

Re: Allowing users to enter leading characters in search menu field

Never tried it as yet but this does sound like an awesome feature.. Joe From: "marti...@ad.jmu.edu" To: arslist@ARSLIST.ORG Sent: Monday, July 13, 2009 1:20:12 PM Subject: Re: Allowing users to enter leading characters in search menu field ** Sounds great!  O

Re: how to catch the last modified field

Yes David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web

Allowing users to enter leading characters in search menu field II

Dear List, A different problem from the one I submitted a few minutes ago To review: I have a "Department" field (field ID 10), with choices listed in a "Department Form." I want users to be able to either click on the Menu button and see all choices, or enter one or more leading letter

Re: Allowing users to enter leading characters in search menu field

Sounds great! One more reason to keep moving in that direction. Dwayne From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Monday, July 13, 2009 12:59 PM To: arslist@ARSLIST.ORG Subject: Re: Allowing users to enter leading character

Re: how to catch the last modified field

Does it use the function Copy-Field-Value or something similar? I remember using that to do something similar a few projects ago where I had a data configuration defined to pick fields that could be audited by filters that looped over the configured fields.. Joe _

Re: how to catch the last modified field

Serouche If you need this to be flexible and define what field data to audit through data configuration, take a look at this post: http://www.nabble.com/WWRUG09-Update-091309-to23021115.html#a23063049 or download sample from here: http://www.westoverconsulting.co.uk/utilitiesAudit.h

Re: ARADMIN user Roles for ARSYSTEM on 7.5

Leonard, Thanks! Thats probably the one.. I'll give that a shot.. Joe From: Leonard Neely - FOJ To: arslist@ARSLIST.ORG Sent: Monday, July 13, 2009 12:54:55 PM Subject: Re: ARADMIN user Roles for ARSYSTEM on 7.5 ** In that case, try looking in ” C:\Document

Re: Allowing users to enter leading characters in search menu field

Another solution would be to upgrade to AR System 7.5.00 - which includes the Auto-complete capability on the web. Auto-completion in menus For forms that are viewed in a web browser, you can turn on an "automatic complete" feature for character fields that have a menu attached to them. When thi

Re: ARADMIN user Roles for ARSYSTEM on 7.5

In that case, try looking in ” C:\Documents and Settings\Administrator\Local Settings\Temp\ arsystem_install_log.txt (assuming you are logged into the server as “Administrator”) Leonard From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe

Re: ARADMIN user Roles for ARSYSTEM on 7.5

I should have given more details :-) I would look there but that directory has not yet been created. I want to start reading the install logs the moment the installer kicks up. This is a new install, I'm seeing a couple of points of failures during the install and I wanted to see the 'temp' log

AW: Allowing users to enter leading characters in search menu field SOLVED

http://rkm.bmc.com/rkm/viewdoc.jsp?remedy=1&doc=KM-4198&sid=3117 422&type=Published&terms=searchTerms&user=Self%20Help Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von LJ Longwing Gesendet: Montag, 13. Juli 20

Re: Mid tier installation issue

Just a wild guess but maybe the PATH to the web server may not have been defined in the System environment? So a call that the installer is making to Apache fails because it cannot find the path to that executable? Joe From: Rao To: arslist@ARSLIST.ORG Sent:

Re: ARADMIN user Roles for ARSYSTEM on 7.5

Hi Joe, Try looking in “:\Program Files\BMC Software\ARSystem\Logs” HTH Leonard Neely From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Monday, July 13, 2009 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: ARADMIN user Role

Re: Allowing users to enter leading characters in search menu field SOLVED

Because of a 'bug' that functions 'as designed' in the Remedy code that replaces null values with the character string " " _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of marti...@ad.jmu.edu Sent: Monday, July 13, 2009 10:08 AM To: arslist@

Re: Allowing users to enter leading characters in search menu field SOLVED

Thanks, Conny! That works! But WHY does it work? There is no space in the Department field. Dwayne From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Conny Martin Sent: Monday, July 13, 2009 11:53 AM To: arslist@ARSLIST.ORG Subject: AW: Allowing use

Re: ARADMIN user Roles for ARSYSTEM on 7.5

Jarl, Its the 3rd and 4th step that I was missing, thanks for pointing me to that. I got an email from Remedy Support regarding the same at about the same time I heard from you, so thanks for the info anyways. Another somewhat related questions to those more familiar with setting up ARS on a W

Re: Integration with other ticketing systems

We are running 7.1 and use Tibco as our integration middleware...works well. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Monday, July 13, 2009 9:57 AM To: arslist@ARSLIST.ORG Subject: Re: Integration with other ticketi

Re: Integration with other ticketing systems

Mark, If that is not an option as well for whatever reasons and you wish to take an easy OTB way out, there are integration systems out there available, such as TIBCO (I have used this in the past - works like a charm). I haven't used this with the later version of the ARS, but when I last used

AW: Allowing users to enter leading characters in search menu field

'Department' LIKE ($10$ + "%" ) or $10$ = " " don't forget the blank between the double quotes HTH Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von marti...@ad.jmu.edu Gesendet:

Re: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load

No problem. Also make sure you have a reasonable amount of free available memory on your client. Turning off applications or services that aren't being used at the time of using the Dev studio may also be a good idea. Joe From: Elry To: arslist@ARSLIST.ORG Sen

Allowing users to enter leading characters in search menu field

Dear List, I have a "Department" field (field ID 10), with choices listed in a "Department Form." I want users to be able to either click on the Menu button and see all choices, or enter one or more leading characters and see the choices that begin with those letters. (Eg, type in "Ec

Re: Integration with other ticketing systems

That is what we use. Roger Nall Manager, SA Remedy Desk Phone: 972-464-3712 Mobile: 973-652-6723 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Monday, July 13, 2009 7:55 AM To: arslist@ARSLIST.ORG Subject: Re: Integration with

Re: Upgrade to 7.5: ORA-01439: column to be modified must be empty

Thanks for this. Turns out the problem was a known error. (And yes we did have archiving switched on) "This has been identified as a defect with the upgrade from 6.3 to 7.5p1 on Solaris servers with an Oracle 10 database." The workaround was to empty the column, alter it: ALTER TABLE SCHEM

Re: Integration with other ticketing systems

Mark, As mentioned, Web Services are a good way to do this, but it really depends on the capabilities of the other system, what sort of calls can it make to integrate with ARS? If it can't make WS calls, then runprocess may be an option, if you use a command line tool that performs an API update t

Re: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load

Thanks Joe - let me give that a try. On Jul 13, 10:55 am, Joe DeSouza wrote: > Elry, > > Have you tried allocating more memory to java? > > Joe > > > From: Elry > To: arsl...@arslist.org > Sent: Monday, July 13, 2009 7:51:53 AM > Subject: Developer Studio 7.5 :

Re: Need help for upgrading ARS( Custom build code ) 5.x to 7.x

6.3 had 254 characters too in the Login Name. If I recollect right that change happened between 5.x to 6.0 Cyberhut, another consideration you may need to account for is the version of your current database. It may or may not be compatible with the next release you want to jump to, so if you re

Re: how to catch the last modified field

** hi, of course I was meaning the content of the field changed by a user. Actually I have only few fields which could be affected. So it could be worth to investigate your solution. What do mean by OTB audit functionality? Is it something in Sybase? Tkx serouche Joe DeSouza wrote: **

Re: how to catch the last modified field

Serouche, By saying last updated field do you mean a field whose definition has been updated last by a developer? Or are you talking of the contents of a field in a record updated by a user? If you mean choice 2, and you have tons of fields in that form, there is practically no way of doing thi

Re: Need help for upgrading ARS( Custom build code ) 5.x to 7.x

We are also a pure custom shop and we upgraded the server from 5.x to 6.3 to 7.1. The 5 to 6.3 updated license format (You send your license files to Remedy through the Support Web and they send you back a file with both the 5 and 6.3 formats in it). This also went through the users and changed t

Re: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load

Elry, Have you tried allocating more memory to java? Joe From: Elry To: arslist@ARSLIST.ORG Sent: Monday, July 13, 2009 7:51:53 AM Subject: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load Hi Folks ... Environment: Windows Server 2003 MSSQL Datab

Re: BMC Remedy: Subtract Date/Time

Free Educational resources are available at http://www.buoyantsolutions.net/ Under Downloads then Educational Viewlets. All are community donated. HTH Regards...Gidd -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of kr

Re: Integration with other ticketing systems

The simplist way would be to use Web Services to do this. -Original Message- From: Mark Hofman To: arslist@ARSLIST.ORG Sent: Mon, Jul 13, 2009 8:07 am Subject: Integration with other ticketing systems ** Hi, Can anyone recommend a way to integrate a proprietary system with ARS.

SV: Migrator messing up with locale

Hi guys, I haven't discovered any similarity other than the fact that they have all been previously migrated to the first 7.5 server from a 6.3 server. With regards to the missing fields - I have done extensive comparisons, and haven't found any fields missing (the majority of our problems with

Urgent Need for a consultant to develop a SSO solution in C++ for Unix for ARsystem 7.5 - Arizona

Immediate need for a consultant to develop a SSO solution in C++ for Unix for ARsystem 7.5 - Arizona Looking for someone who has developed (from scratch, not reusing existing code) a Single Sign On (SSO) Solution. Need strong ARSystem Authenticator and AREA Plugin Implementation Knowledge, ARSys

Need help for upgrading ARS( Custom build code ) 5.x to 7.x

Hi All, Can anyone provide me the details with steps on how to upgrade remedy ARS from 5.x to 7.x. The task is to upgrade with data , interfaces. And also suggest me whether i should upgrade first to 6.x and then to 7.x. Thanks in advance, -- View this message in context: http://www.nabble.com

Integration with other ticketing systems

Hi, Can anyone recommend a way to integrate a proprietary system with ARS. Users should open tickets in ARS then our system should be notified with the ticket details and a corresponding ticket will be opened. The ticket will be processed in our system and we want to update the status of the ARS

Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load

Hi Folks ... Environment: Windows Server 2003 MSSQL Database 2005 BMC ARS 7.5.0 Patch 2 We are currently working with a number of forms in the Developer Studio. We have found that forms with 330 fields or more cannot be "rendered" properly in the Developer Studio after being modified. This m

how to catch the last modified field

dear listers, I am not running ITSM. Only ARSystem version 6.01 with Sybase 12.5.3 and the mid-tiers 6.3 We are in the process of upgrade. By the time being, I have the following concern: - on a webpage where I see my tickets, I have several fields such as Problem description, Short description

Re: BMC Remedy: Subtract Date/Time

Okay! Thanks for the advise. I'll try it then i'll give you feedback. Thanks Joe & Frank! Frank Caruso-2 wrote: > > The return value from the calculation is the difference in seconds. You > cannot set a datetime field to that value. > > You want to report the duration of the alarm which canno

Re: BMC Remedy: Subtract Date/Time

The return value from the calculation is the difference in seconds. You cannot set a datetime field to that value. You want to report the duration of the alarm which cannot be reported in a date format. It can be reported as the number of minutes or hours or days or as a combination such as 3:10 (

Re: SRM on 7.5

The even more fun part would be when (and if) patch 4 is released AND if it is cumulative (which would mean it would include Patch 3).. And if patch 4 fixes SRM and includes Patch 3.. So you would need Patch 4 BUT it may have installation issues cause Patch 3 may not install depending on how sma

Re: BMC Remedy: Subtract Date/Time

Dude, Time in Remedy is stored in seconds, and when you subtract the two and set that value to another time field, that is the result you would get as its the number of seconds since 1st Jan 1970 (epoch time).. Set the difference to an integer field, which will be the number of seconds, and th

Re: BMC Remedy: Subtract Date/Time

Frank here's the formula you gave, and changes some part of it: $PROCESS$ @@:Application-Bus-Time-Diff $Alarm End Date$ $Alarm Start Date$ and the image is like this: ALARM START DATE : 7/1/2009 12:00:00 AM ALARM END DATE : 7/30/2009 12:00:00 AM ALARM DURATION : 1/1/1970 8:00:00 AM Well you see

Re: BMC Remedy: Subtract Date/Time

Sorry. I cannot view the image in the URL provided. On Mon, Jul 13, 2009 at 10:03 AM, kryptonboy22 wrote: > Yah! But how can i show the output like the one in the image? > I tried the one you gave me but i have to change a bit cause im getting an > error > > I tried this one but yet the output di

Re: BMC Remedy: Subtract Date/Time

Yah! But how can i show the output like the one in the image? I tried the one you gave me but i have to change a bit cause im getting an error I tried this one but yet the output didn't change. $PROCESS$ @@:Application-Bus-Time2-Diff "Alarm Start Date" "Alarm End Date" Heres the output: http://