Mark,
You can turn on WebService's logs on the Mid-Tier level to see some
more details about the Web Services interactions. However, if you are
in fact getting an Incident number back, then I would start with
watching Server side Filter logs first. After all in order for the
number to exist the da
Or run a script to drop tables or views in the wrong schema :-) I did that
yesterday and fortunately it was a database we needed to blow away anyways so I
could actually smile at what I did :-)
Joe
From: "Grooms, Frederick W"
To: arslist@ARSLIST.ORG
Sent: Wed
"rm -rf" = Regular Maintenance -Repair Fully, right? =)
Wasn't "rm -rf" used in the supposed OpenSSH vulnerability?
On Wed, Jul 22, 2009 at 3:24 PM, Grooms, Frederick W <
frederick.w.gro...@xo.com> wrote:
> Don't forget to watch out for an Admin who does "rm -rf *" from the root
> of a serve
Don't forget to watch out for an Admin who does "rm -rf *" from the root
of a server.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Wednesday, July 22, 2009 4:38 PM
To: arslist@ARSLIST.ORG
Subject: Re:
Hey, I resent that :)
Axton
On Wed, Jul 22, 2009 at 2:31 PM, Tim Widowfield wrote:
> ** Or "Remedy Architect" -- you know, the guy who looks over your shoulder
> and says, "You're doing it wrong."
>
> --Tim
>
>
> --
> *From:* "Chowdhury, Tauf"
> *To:* arslist@ARSLIST
This is a result of the goofy way that status (or other) values are handled
in the ITSM apps. In addition to adding your entry, you also need to update
the CTM:CFG-ApplicationPreferences form, and modify the attributes on the
appropriate hidden "status" fields to also add your new search name and
That's ok, Shawn. I'm asking because I'm genuinely confused and trying to
figure it out.
Jennifer Meyer
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Wednesday, July 22, 2009 5:38 PM
To: arslist@AR
On the form CTM:CFG-Application Preferences, there exists a hidden status
field, Infrastructure Change Status (101740), which must have an attribute
added to it before it will recognize a new entry in SYS:Status Query Rules.
Once I added the attribute with the ID Enumeration to match the Se
Actually I see things in the reverse of how you stated them as well.
Having worked professionally doing system administration work as well as
software development (including but not limited to ARS) I see system
administrators and DBAs being more easily replaceable than software developers.
Sur
Does anyone know how to create a new field on SYS:Status Query Rules?
SYS:Status Query Rules is the form that determines those nifty menus on the
Overview Console. I've been trying to create a new entry for
CHG:Infrastructure Change, but the menu item shows up and puts a blank value in
the fie
So would it be accurate to understand from the majority of your responses that
in Remedy, the terms "administrator" and "developer" are bass-ackward from the
rest of the IT world in that a Remedy administrator handles data configuration
in the user tool, whereas a Remedy developer is responsible
Hello Listers,
Is anyone aware of any such utility? To the best of my knowledge BMC doesn't
have one in its shop as yet. At least they didn't have one when I had asked
about it many many months ago..
If not, what did some of you guys do to get a large volumn of data in? Built
your own tool / d
Hi Jennifer,
I would not make server administration and database administration required
skills sets for a Remedy administrator.
Server administration (specially HP-UX, AIX, Solaris and Linux) is already vast
and complex enough, specially if you add network administration to it. Windows
server
Thanks, I got the tip to use WebServices from another source as well
(coincidentally including a perl script written you your good self).
I have set up a request in soapUI and am getting a response back with an
incident number (below), but no ticket is created and there is no error to
say what the
The same as the difference between a nurse and a doctor.. While a nurse might
feel pretty qualified to do what a doctor does, a doctor is has bigger legal
boundaries. Consider an AR Administrator as a nurse..
A good AR Administrator may be knowledgeable enough to develop, but its a
chance you m
Q: What's the difference between a Remedy Administrator and a Remedy
Developer?
A: For contract work it's about $50-75/hr ;)
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Corporate Website, www.stratacominc.com
Blog, www.williamrentfrow.com
715-410-8156 C
-
Or "Remedy Architect" -- you know, the guy who looks over your shoulder and
says, "You're doing it wrong."
--Tim
From: "Chowdhury, Tauf"
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 22, 2009 2:55:08 PM
Subject: Re: [ARSLIST] What's the difference between a
--6.3 is probably ending it support sometime soon.
Earlier this year, as soon as 7.5 was released.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shyam Attavar
Sent: Wednesday, July 22, 2009 12:55 PM
To: arslist@ARSLIST.O
Krishna,
You can create a join form b/w form1 and form2 and then generate the report
based on the join form.
--
Shyam
"RKVKRKVK" wrote in message
news:<24599831.p...@talk.nabble.com>...
> Hi,
>
> Please look into the following requirement.
>
> I have 2 forms where in form1 i have fields and t
Rabi,
Are there any batch processes running that maybe bumping the arserver memory
every night? If there are batch processes, are these also using the 6.3
version of the API?
Just something to think about...
We had a situation where we had to change an integration component (from
another applic
Don't forget Remedy Engineer!
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roger Justice
Sent: Wednesday, July 22, 2009 2:47 PM
To: arslist@ARSLIST
The most important point. "What does the job pay".
-Original Message-
From: Benedetto Cantatore
To: arslist@ARSLIST.ORG
Sent: Wed, Jul 22, 2009 2:43 pm
Subject: Re: What's the difference between a Remedy Administrator and a Remedy
Developer?
**
I think Shawn defined it best.? I have
I think Shawn defined it best. I have administrators that work for me,
well on their way to being developers, but I wouldn't classify them as a
developers... yet. Myself, I develop, but I still add groups, users,
categories and all the other fun stuff that makes our jobs so much fun.
So a lot of
Are you behind a load balancer?
Joe
From: "Grooms, Frederick W"
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 22, 2009 1:20:27 PM
Subject: Re: Apache Tomcat Memory Pool
The Operating System would also help as Windows has some very different
possibilities than
We use SQL to get our data out of the product catalog because of the pains
you mentioned.
Off the top of my head - doesn't meet your model/version or date
requirement... might want to add the tier info...
select product_name from pct_product_catalog
minus
select distinct product_name from hpd_h
The Operating System would also help as Windows has some very different
possibilities than Solaris/HP/Linux
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of remedydon
Sent: Wednesday, July 22, 2009 11:20 AM
To: arslis
Hi Listers ~ management has asked me to provide a report listing all
products / versions that have not been referenced in Incidents within a
specified date range. I've tried creating several outer-joins as
follows:
Product and Model/Version outer join (FRB:ProductVersionLookup):
Primary - PCT
I would generally agree with what everyone else says, but I put it in the
following way:
If you are talking about a shop that builds custom applications, a Remedy
developer is someone that can do everything the Remedy administrator role
requires, plus development work and have a better understa
At the risk of sounding flippant.
Q. What's the difference between Administrators and Developers?
A. Around 2+ years of experience?
No - but seriously - a developer I think would get pretty bored of the
general day-to-day administrative/administrator type tasks - and
Recruiters who specify h
This is how BMC defines it on the education page at
http://www.bmc.com/education/learning-paths/lp-ars.html
Role Responsibility
Administrators * Maintain and configure the BMC Remedy AR System server
* Modify existing workflow or build additional workflow on a limited basis
Developers * Design,
I have always considered Administration the use of the User tool to manage
Data within the existing application, Development being the
Install/Setup/Change of applications
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mey
I did flush the Mid-tier. Restarted the tomcat services. deleted the
temporary internet files from the webbrowser.
We have ARSystem v.7.1, ITSM 7.1 no patches.
Recently upgraded to Mid-Tier 7.1 patch 7.
Tomcat 5.5.25
Tomcat does not crash at all. But, somehow when we are trying to access the
in-h
I'm going to open up a HUGE can of worms today, just because I can. I keep
seeing these hiring requests come in for Administrators OR Developers but not
both, and every time I do, I think "What the Heck?"
I've been doing software development and administration for better than a
decade now, and
List,
This will go quickly. I need US Citizen Admins not Developers. If you
are a developer that can do admin work send me a resume focused on admin
versus development. My client has stated several times... I do not want
to see developer resumes. Call with Questions.
This position requires
Thanks everyone this has been very helpful. I will let you know if, let me
say, WHEN :) I will need more assistance!!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black
Sent: Wednesday, July 22, 2009
> Is that to say from October 30th 2009 Remedy will not support jdk 1.5.0_12?
Supported versions of AR System would continue to be supported on the existing
Java 5.0, but any issues found that related to a defect or limitation of J2SE
5.0 could not be escalated back to Sun Microsystems (or Oracl
Let me know if it works. I threw the idea out there, but I am not sure if
that will bypass the hooks.
Axton
On Wed, Jul 22, 2009 at 7:27 AM, marti...@jmu.edu wrote:
> Thanks, everyone, for your advice!
>
>
>
> Since this is in the test system I think I’ll use Axton’s suggestion. When
> the t
Hi Uday,
I am using itsm 7.0.1
Thanks & regards,
Manoj Jain
On Wed, Jul 22, 2009 at 6:24 PM, Uday Joshi wrote:
> **
>
> Hi Manoj,
>
>
>
> I remember this is an issue with ITSM. Incidentally what is the version you
> are using?
>
>
>
> Best Regards,
>
>
>
> Uday Joshi
>
>
>
> Delivery Manag
Hi Ross,
Is this the job you were going to put my CV in for at CapGemini? If it is has
there been any response? If it isn't can I be considered for it?
Best regards
Brian
Brian Bishop
Goldstag Consultants Ltd
tel: +44 (0)7973 746832
-Original Message-
From: Action Request System disc
Joelie,
Since you said you were new to WebServices
WebServices 101:
Basically what is going on is a client (consumer) is sending an XML
file to a server (publisher) via HTTP(s).
So in short... the client always sends an XML file to the server and
the server always returns an XML file to th
If the approver, Owner, Requester are same then sending duplicate
notifications to same person. You need check whether they are same or
individual before sending notifications. If they are same then notify only
once.
Thanks,
Sreeni
On Thu, Jul 16, 2009 at 3:05 PM, manoj jain wrote:
> ** Hi Remed
Hello Readers,
Consume an external WS. Use the external WS to sent de ID generated when a new
ticket is created in the "HPD:HelpDesk". The external WS will generate an event
that consume an WS build on HPD:HelpDesk with the new ID.
Daniel
From: Action Request
You can call an external web service from ARS through Filters.
Create a filter then choose Set Fields as an Action. From there select WEB
SERVICE from the "Read Value to Field From" selection box. There is a good
deal of documentaiton on this as well.
On Wed, Jul 22, 2009 at 3:56 PM, Atul Vohra wr
Hi Rick,
Sorry to jump in. Interested to know what kind of parameters you are hinting at?
I have couple of issues where Unix machine is freezing intermittently and
another where only AR User (in pockets) is experiencing slow response but not
on Web browser.
Thanks in advance.
Best Regards,
Use filter to consume the external web service.
-Original Message-
From: "Agency Enterprise Help Desk" [ra-enterprisehelpd...@state.pa.us]
Date: 07/22/2009 08:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Web Services question
** I am new to web services and have a question.
We have a ven
Hi Manoj,
I remember this is an issue with ITSM. Incidentally what is the version
you are using?
Best Regards,
Uday Joshi
Delivery Manager - BSM Tech Support
Technology Infrastructure Services - BSM Unit
---
Wipro Techno
I am new to web services and have a question.
We have a vendor who has a different Help Desk application and wants us to send
data from our HPD:HelpDesk form to their server through a web service. After
reading the documentation I see that Remedy can consume and publish web
services but I do no
Thanks, everyone, for your advice!
Since this is in the test system I think I’ll use Axton’s suggestion. When the
time comes to move this form into our live system, I’ll export the form
definition, then edit out the offending field before importing it into the new
system.
Thanks again,
Dwayne
Hi,
I can able to generate reports using multiple forms. But the thing is,
Report is not at all executing "QUALIFICATION" criteria which ever i set in
the qualification. Please look into the following image where i wrote
condition like 'RequestID' = $\NULL$. But irrespective to this qualification
It's Ross here from Open Spaces ITSM Recruitment in London yet again.
I am also looking for a UK security cleared BMC Remedy ITSM Support
Specialist.
Responsible for the continued design, upgrade and configuration of a service
oriented and ITIL aligned BMC Remedy V7.x solution.
The individual w
Hi there, it's Ross here from Open Spaces ITSM Recruitment in London.
A new role has just come in that may be of interest to you, I am currently
looking for 2 experienced BMC Remedy ITSM Consultants for a permanent role
at a major Global Systems Integrator.
You can be based anywhere in Europe, t
Hi there all, it's Ross here from Open Spaces ITSM Recruitment in London yet
again, I am urgently looking for experienced BMC Remedy ITSM 7 Consultants
for a long term project in Sweden.
The positions are based in Stockholm and involve implementing the full ITSM
7 suite.
I’m after 3 or 4 experi
Hi Conny and others,
In the tnsnames.ora we missed out (FAILOVER=on). So now it does
identify the secondry host if primary is down BUT ARS is behaving
weird after this.
When the ARS is restarted and it finds primary down and then it does
connect to the secondry database and the application works
**
hello,
1- I am not a java expert
2- we plan to install remedy 7 on a linux box
3- in the Matrix for the java support they say minimum requirement is
jdk 1.5.0_12
4- on the Sun site they say
"2SE 5.0 is in its Java Technology End of Life (EOL)
transition period.
The EOL transition
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