Nathan,
Did you check the portmapper process/daemon is running on that box.
Also I am not sure whether BMC would support Remedy on CentOS as it is not
mentioned in their Comp Matrix.
But the Remedy would work on CentOS as it using the bin/lib of RHEL...
Thanks.
Regards
Munesh
On Mon, Apr 1,
It looks like all of the surveys were moved to SRM. You configure Incident
to create a Service Request and SRM will handle the survey; even if the
Incident didn't originate in SRM. In the SRD that creates the Incident you
choose the survey you want to send upon Incident (Service Request)
Has anybody worked with Struct Admin? I am figuring I am missing one
little detail.
Jason
On Thu, Mar 28, 2013 at 5:00 PM, Jason Miller jason.mil...@gmail.comwrote:
That is what I am looking for. I want to give a developer access to code
but not be an admin giving them access to all data
Just look at the /var/log/messages for any message related to portmap. It may
that while server tried registering with portmaper it uses wrong ip?
What ip/host entries do you have in /etc/hosts file?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf
I'm sure many of you have seen the news articles on BMC going private - e.g.
Exclusive: Buyout firms team up to take BMC Software private -
sourceshttp://finance.yahoo.com/news/exclusive-buyout-firms-team-bmc-152725678.html.
I just wanted to assure everyone that this will be nothing but a
Thanks guys for the reply.
As I said, I re-installed ARS with explicit TCP port number and it worked.
About PortMapper
1. I don't see any earlier errors in /var/log/messages related to PortMapper
2. Contents of /etc/hosts look like this
172.16.1.3 localhost.localdomain localhost
::1
You know I really should learn not to check my work emails early on a bank
holiday. I nearly fell for that David! I particularly like the last paragraph.
Sent from Samsung mobile
Easter, David david_eas...@bmc.com wrote:
**
I’m sure many of you have seen the news articles on BMC going
Great way to start day... :)
driverless help desk - surely worth it :)
Dhananjay
From: Easter, David [via ARS (Action Request System)]
[mailto:ml-node+s1093659n7587698...@n2.nabble.com]
Sent: 01 April 2013 12:32
To: Dhananjay Deshpande
Subject: OT: BMC going private
**
I'm sure many of you
Hi all
i have a clean build 8.1. i am experimenting with AREA 8.1 in its simplest
form, basically trying to authenticate the support staff against their local
AD... simple one might think, but no... i have been fighting with it for a
week now and seem to be getting no where fast. I am
Thank you, Jason. Just what I wanted to hear. For the first month, no surveys
are to go to the customer as the team gets accustomed to using their new Remedy.
Sandra Hennigan
Remedy Developer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason
Hi,
A couple of things to note here.
1. If you supply a password in ARS, this will be what is authenticated
against. To trigger an external authentication method you need to remove the
password in ARS for that user - which in turn uses the Cross Reference Blank
Passwords setting and the
ARS ITSM 8.1 (Full ITSM)
Windows 2008 SP2
Oracle 11g
Outgoing email is being sent using. Error on Outgoing messages:
530 5.7.1 Client was not authenticated
com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.1 Client was not
authenticated
at
April fool.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Monday, April 01, 2013 3:02 AM
To: arslist@ARSLIST.ORG
Subject: OT: BMC going private
**
I'm sure many of you have seen the news articles on BMC going private -
Carl,
Thank you for the explanation. Is the same true for Atrium SSO - that the
Remedy user's password needs to be blank?
Sandra Hennigan
Remedy Developer
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Hi Sandra,
Yes and no.
You can still have passwords in ARS which will be used through Atrium SSO to
authenticate (uses AR Data Store within Atrium SSO) - this also depends on how
you configure Atrium SSO to authenticate (Realm). If no password is set, then
you can still log in if ARS is
Other than the first part: the going Private:
http://www.reuters.com/article/2013/03/21/bmcsoftware-idUSL1N0CD79Q20130321?
type=companyNews
There is something wrong when someone that has 10% of the stock of a company
can drive what happens,
And with no thought to the customers.
In
The annual conference will be renamed as BCaaS BMC Conference as a Service
and be provided by the lowest bidder. My understanding is it is to be held
at Bob's Hunting Lodge in Gettysburg, South Dakota with James Cameron
running it. You can purchase Avatars to attend in your place, and of course
I am leaning towards Remedy config.
Are you using MAPI (with Outlook installed on server) to send emails?
MAPIis the only configuration that will use the email profile you
configure in
Windows. The error indicates that SMTP is being used.
Another thing to check is the email engine service is
The Exchange admin added the application/email engine server to Exchange by IP
and that corrected the issue.
Thank you for your repsonses.
Sandra Hennigan
Remedy Developer
From: Hennigan, Sandra
Sent: Monday, April 01, 2013 8:05 AM
To: 'arslist@ARSLIST.ORG'
Subject: Remedy Outgoing Email Error
Is it April already!?!
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Monday, April 01, 2013 10:49 AM
To: arslist@ARSLIST.ORG
Subject: WWRUG13: BMC going Private changes Venue of Annual Conference
**
The annual conference will be
Can anyone provide me information on how to (fix) the plugins or (reinstall)
the plugins in which we assume are not working.
V/R
Abdul Baytops
From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on
behalf of Karthik [karthik...@gmail.com]
what version are you even discussing?
what plugins are failing?
did you run through the performance (I know you would not think of this)..
manual -- maybe the arpluginsvr settings are messed up.
do you have enought ram to use the plugins.. ars 7.6.04 is memory intensive
... just some quick
Hi,
On HPD:Help Desk, there are almost 30 fields starting with 'z1D_KMSChar' and
they all are not used if Knowledge Management is not installed.
BMC does not recommend to use existing fields from the application for
customization, if it is not used, it would be used in future by BMC for
We think its the plugins associated with RQC to include the REMEDY.ARF.CAI
plugin. We are also using Red Hat v 6.3 in which the ARS server is running.
V/R
Abdul
From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on
behalf of patrick
so nothing in the arerror.log / and you have plugin logs showing nothing
too, what about the syslog on the server ... in Solaris it would be
dmesg|more
or /var/adm/logs/messages
-- if nothing there.. then you are going to have to force a debug..
Cannot remember right now where that is
By the way what version of java are you using.. ... I would not use 1.5 in
any case... latest 1.6/1.7_17 is recommended..
I have had problems with 1.5 in the past.. with 7.6.3/7.6.4 fyi
On Mon, Apr 1, 2013 at 1:36 PM, patrick zandi remedy...@gmail.com wrote:
so nothing in the arerror.log /
Hi,
I have installed 8.0 on Scientific OS, which is another RedHat 6.3 derivate,
and it works fine. I have worked with CentOS as well earlier with 7.6.04.
For some reason I disabled portmapper when installing 8, and I think it had
some problem, but I do not remember exactly why...
Best
I think the z1D -- is pronounced:
Zee ist DISPLAY
(Sort of said in a German accent)
-John
On Mon, Apr 1, 2013 at 12:15 PM, itsm.support itsm.supp...@vyomlabs.comwrote:
**
Hi,
** **
On HPD:Help Desk, there are almost 30 fields starting with ‘z1D_KMSChar’
and they all are not
It is indeed April 1st :)
Joe
From: Hendershot,Bruce D. hende...@airproducts.com
To: arslist@ARSLIST.ORG
Sent: Monday, April 1, 2013 8:55 AM
Subject: Re: WWRUG13: BMC going Private changes Venue of Annual Conference
**
Is it April already!?!
From:Action
I have seen this as well, especially when working with Centos running in a VM.
If yu hard code the IP address of the oracle database, you need to make sure
that the system uses that address or Remedy will not be able to connect to the
database
I fell for this hook line and sinker.
It's very believable if you just take a quick scan. It was a solid minute
and a half before I thought wait a second... Minecraft *is* Java, went
back and then said wait... Minecraft GUI?!?
If you just read the first sentence of each paragraph...
David,
You need to follow the installation instructions - exactly. I got caught by
this too.
Change the limits as specified, but your real cause of error is not
modifying the rpc file by appending .
#Action Request System daemons
arserverd 390600 arserverd
arserverd 390601 arserverd
We usually use 127.0.0.1 as the IP -- that works pretty generically.
-John
On Mon, Apr 1, 2013 at 2:29 PM, Joe Newmark jwnewm...@yahoo.com wrote:
**
I have seen this as well, especially when working with Centos running in a
VM. If yu hard code the IP address of the oracle database, you
All,
Environment: v8.1 ARS/ITSM on Windows
Has anyone encountered a situation where outbound email is configured for
simple, unassuming, plain-jane SMTP (no user or pass needed) and the email
service (installed out of the box) will not start?
I've tried setting the service to run as a domain
JD
It sounds like the Windows service isn't setting the LD_LIBRARY_PATH
environment variable to point at the directory containing the ARAPI
native libraries (that should not even be required with the pure Java
API) if you're seeing LoadLibrary (native library?) issues.
John
JD,
I had this exact same issue, you'll probably find that flashboards isn't
starting up either. The issue was that the java bin directory was not
added to the PATH environment variable. BMC Support insisted that the java
install would do that, but it didn't happen in any of my environments.
we are using 1.6.04
V/R
Abdul Baytops
From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on
behalf of patrick zandi [remedy...@gmail.com]
Sent: Monday, April 01, 2013 2:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: RQC:ConsoleWizrd Error
**
Hi,
We're currently starting to put together our first ever pacth upgrade,
Upgrading 7.6.04 to Patch 4. Was wondering if anyone out there had process
plan, not step by step of how to do, but more of things to consider, order of
performance that they could share to give us a leg up on what to
I'll check it again, but I've gone through all the (even semi-related) KB
entries. I loaded the path up with the java \bin, \lib and \aremail paths
for good measure as one of my troubleshooting steps, checked permissions,
re-installed java, removed re-added the service, used several different
I used the Sysinternals Process Monitor (
http://technet.microsoft.com/en-us/sysinternals/bb896645) utility to watch
what was happening during the service startup. That let me see that it was
searching for a particular file (mscvr100.dll) in a bunch of folders. It
just so happened that the list
Great tool Thad…
I used to use something like that in the Linux world all the time -- you
would see a program try to read a file -- then die right after that -- but
never give a good message.
Then -- you would change the permissions - so it could see the file - then
bingo - it works.
I did not
Yeah, I was really happy when I found that tool suite. Process Explorer is
nice (similar to top) and TCPView (netstat) too.
Thad
On Mon, Apr 1, 2013 at 3:58 PM, John Sundberg john.sundb...@kineticdata.com
wrote:
**
Great tool Thad…
I used to use something like that in the Linux world all
That rings a faint bell... I lost connectivity and can't do anything about
it at the moment.
I'll give this a go as soon as I can reconnect.
Thanks!
-JDHood
On Mon, Apr 1, 2013 at 3:56 PM, John Baker
jba...@javasystemsolutions.comwrote:
JD
It sounds like the Windows service isn't setting
Hi Ben,
Overall performance of CentOS 6.3 was also not good. I tried installing it
on RHEL 5.3 and all went pretty smooth and I do see all these entries in
/etc/rpc
# Action Request System daemons
arserverd 390600 arserverd
arserverd 390601 arserverd
arserverd 390604
Windows service cannot start probable root causes are
1) Incorrect JVM dll path
2) windows Service parameter might be incorrect.
3) different aremaild.exe version i.e 32 or 64 bit.
Also refer discussion for mapi and windows service that could be helpful.
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