Barcode scanners

Title: Barcode scanners ** A client of mine is searching for a commercial barcode scanner that integrates easily with Remedy Asset Management 6.0.  Does anyone have a personal preference? Jennifer Meyer Remedy Support Engineer Strategic Technologies 919-379-8498 [EMAIL PROTECTED] __2

Re: CA's Clarity and ARS 6.3

The two other folks who replied are using a product called Symbol. Claire Sanford also has users with PDAs with integrated scanners from Dell. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jon Clayton Sent: Thursday, October

Re: Remedy Support Site - Fixed?

I have the same problem. I am SO glad to see it isn't just me. Since my need isn't urgent, I'm going to find something else to do for a week or so. Jennifer Meyer Remedy Support Engineer Strategic Technologies [EMAIL PROTECTED] -Original Message- From: Action Request System discussion

Re: DOD Remedy User's Group (formerly SSO)

Oh, dear! You can't do that! That would be in direct violation of need-to-know. If the rest of the DoD found out what we were doing, Billions of dollars of taxpayer money could be saved and we could put thousands of civil servants out of work. Let's not be hasty! In the meantime, though, congr

Re: BMC Support(less)

Been trying to upgrade an arsystem.lic file on the support site for a couple days. When I attach the license file, I receive the following highly informative and useful error message: Filter/escalation 'set field' process returned an error. [ARERR 38] ;-/ Jennifer Meyer Remedy Support Engineer

Re: BMC Support(less)

y Wilson System Developer Orange County Data Center "Hey! You! Remedy Guy!" (How my Account Manager called to me my first year.) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer Sent: Tuesday, October 3

Re: Remedy Admin: Where do I go from here ?

If you send a nice email to the support site, they'll send you a nice set of books back. :-) Jennifer Meyer Remedy Support Engineer Strategic Technologies Inc. [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf

Re: Aeroprise

That's Anand Chandrasekaran, and he's a current employee. I wrote down his phone number a couple of weeks ago when I had a teleconference with him, and I'm sure it's around here...somewhere. Email me off list, and I'll send you his number when I find it. Jennifer Meyer Remedy Support Engineer

Re: OT - Consulting rates and partners - question on (friday humor)

Knowing Claire's stellar reputation, I can vouch that she is worth every penny. Claire, that will be $241.63. Jennifer Meyer Remedy Support Engineer Strategic Technologies Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf O

Re: Looking for recommendations on Remedy training locations

If you go to Pleasanton, make sure to stay at the Summerfield Suites on Chabot Drive. It is literally right across the street from the Remedy offices. Mention BMC when you book to get the BMC rate. Make sure to have dinner at least once at Baci in Old Town Pleasanton. If you rouse yourself fr

Re: Friday Humor

So he has worked for the government then? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nicoll, Alan Sent: Friday, November 10, 2006 11:03 AM To: arslist@ARSLIST.ORG Subject: Friday Humor ** http://www.stsc.hill.af.mil/cr

Re: ARS 5.01.2 on Oracle 10gR2

Carina, There are no specific reasons why. It's not supported because 10g is relatively new and 5.x is relatively old, 6.0 came out circa 2003, if memory serves. I would hazard a guess that your 5.x will run just fine on 10g, but of course there's a sure-fire way to find out... Jennifer Meyer

Re: Local Remedy User Group - Charlotte NC

None that I know of, Doug, but we can start one! Hello from Raleigh. ; ) Jennifer Meyer Remedy Support Engineer Strategic Technologies Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tanner, Doug Sent: Wednesday, Nove

Re: Local Remedy User Group - Charlotte NC

t: Re: Local Remedy User Group - Charlotte NC I would be interested also. I vaguely remember a RUG based out of Raleigh around 96-97 Mike Lyons Remedy Admin EOUSA Columbia, SC -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of

Re: ARS 7.0.1 and ITSM 6.0

I've been wondering about this as well. My understanding is that ARS 7.x uses completely different base forms, so while I do know that ITSM 6.0 does work on 7.x, I'm sticking with ARS 6.3 until I've had a chance to play with 7 on a development system. Jennifer Meyer Remedy Support Engineer Strate

Re: Local Remedy User Group - Charlotte NC

sible exceptions of handguns and tequila.' > > -Mitch Ratcliffe, "Technology Review" (1992) > > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer > Sent: Wednesday, No

Re: Mid Tier and Resource on Same Server

That was my first reaction as well. I'm glad Rick spoke up first. 7.x is a memory hog. Go to 8GB of RAM to be on the safe side. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, November 16, 2006 9:5

Re: Sybase table designations

H are the status history tables and B are the attachment tables. Somebody correct me if I'm mistaken. J Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mahan, Janet L [EQ] Sent: Thursday, November 16, 2006 4:13 PM To: ar

Query does not show existing records

Hello, Listers, Overview:I have imported a number of test records into AST:ComputerSystem; however, when I perform an unqualified search on the form, no records are retrieved. Details:If I create new records from AST:ComputerSystem, those records are retrieved, but not my imported records. I h

Re: No Object List?

It sounds like a permissions issue. I'd check their assignment groups first, then have them try logging in as somebody else. Have them log in on different machines. Delete their accounts and recreate them. Basically, narrow it down until something works. -Original Message- From: Action

Re: Announcing BMC UserWorld 2007

A passport--to go to Canada, for crying out loud. Like Canada's in some kind of danger of invasion or vice versa. A single Canadian winter will send anyone with silly ideas packing. Maybe next year they'll hold BUW in Ketchikan! Jennifer Meyer Remedy Support Engineer Strategic Technologies Inc.

Re: Announcing BMC UserWorld 2007

UserWorld 2007 Jennifer - this is not Canada's idea / suggestion - this is America - trust me we Canadians do not want to have to get a passport just to go to America. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of

Re: Announcing BMC UserWorld 2007

Jason, Why would anyone want to mock Canada's military? How many invasions has Canada suffered in the past hundred or so years? Your military must be sufficient to fend off invaders. ;) Jennifer -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PR

Re: Query does not show existing records

workflow to do a lookup on import). Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf O

Re: Remedy View Form

Darshana, Once you have created a field, it exists as a column of that type in your underlying database. You can't change the type once it is created. What you can do, however, is copy the Database ID, e.g. 24801, for the field, delete the field, then save the form. After the form has saved

Re: Is there a 18-month window for support of version 6.0.

Yes, there were. I've actually installed 6.1.0 and 6.1.1. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Tuesday, November 28, 2006 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: Is th

OT-Remedy User Group in the Carolinas

Hello listers, If you didn't catch the earlier thread, we are recruiting participants for a RUG in North and South Carolina. I am organizing the email list. If you feel you might like to participate in this group, please reply to me off-list at [EMAIL PROTECTED] Jennifer Meyer Remedy Support Eng

Re: Estimation for Remedy development

I did one several years ago for the Air Force, but I don't have a copy of the definition files. Mark, do you guys still use that Function-Point Analysis tool we built over there at AFWA? Essentially what we did was treat Remedy as a fourth-generation software development language, then perform f

Re: Migration Path from ARS 5.12 ~> 7

Patrick, you are so cute! IMHO, the best way to perform an upgrade is to start with a brand new server and map my fields from one database to the other, but I like doing a lot of work. ;-D J Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL P

Re: Migration Path from ARS 5.12 ~> 7

t take for you to migrate a server ? On 12/8/06, Meyer, Jennifer <[EMAIL PROTECTED]> wrote: Patrick, you are so cute! IMHO, the best way to perform an upgrade is to start with a brand new server and map my fields from one database to the other, but I like

Re: Migration Path from ARS 5.12 ~> 7

uest System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi > Sent: Friday, December 08, 2006 11:51 AM > To: arslist@ARSLIST.ORG > Subject: Re: Migration Path from ARS 5.12 ~> 7 > > ** > Wow, awesome.. > I am Totally impressed wit

Re: BMC SupportWeb is GARBAGE

S, Warren. You know better. Flames belong in ALL CAPS! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore Sent: Friday, December 08, 2006 1:41 PM To: arslist@ARSLIST.ORG Subject: BMC SupportWeb is GARBAGE

Re: BMC SupportWeb is GARBAGE

Peregrine $.02 J Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, December 08, 2006 12:30 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE ** Did you hear that they're cutting m

Re: BMC SupportWeb is GARBAGE

Shameless Vendor Plug*** Well, you're always welcome to sign a support contract with Strategic and have me support you. I can't guarantee I know any more than you do, but I'm really good at sympathizing, and you won't have to deal with BMC's website any more. And I hav

OT-RE: BMC SupportWeb is GARBAGE

AGE ** Jennifer, Dirty words are generally put in special characters like [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ^& Susan On 12/8/06, Meyer, Jennifer <[EMAIL PROTECTED]> wrote: Peregrine $.02 J Meyer --

Re: BMC Support Doesn't

Gee, Barry, I've noticed that, too. At my last position, we kept a running total on our whiteboard. Every time we called support, we logged who actually solved the problem, our admin team or theirs. Their team remained with a 0 total. Come to think of it, I don't actually call BMC support: I'm

Re: UNSUBSRIBE

Why, yes you can. Spell "unsubscribe" correctly in the subject line, and that just might do it. J Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Syed Basith (sbasith) Sent: Tuesday, December 12, 2006 9:08 AM To: arslis

Re: BMC Support Doesn't

Rick, some days, you're practically poetic. Maybe we should march on Houston in protest. J Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Monday, December 11, 2006 6:50 PM To: arslist@ARSLIST.ORG Subjec

Re: UNSUBSRIBE

that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer Sent: Tuesday, December 12, 2006

Re: Import ARERROR 405 ARS 5.1.2 on Display Only forms... (part 2)

First two things to check, Rick, did you tell your import to "Import In Place" or "Replace Objects on the Destination Server"? Second thing, I am guessing there are two things it doesn't like about your Status field--as if you have changed two qualities, perhaps your permissions and attributes.

Re: Import ARERROR 405 ARS 5.1.2 on Display Only forms... (part 2)

rization SHR:ConsolidatedList SHR:Contact SHR:Location SHR:People SHR:PersonalPreferences SHR:Survey SHR:Template SHRCFG:ConfigTmpIndex SLA:Measurement SLA:Rule Event Occurrence (I'm sitting here contemplating just how painful that would be!!) Anyway, Thanks again. rp Meyer, Jennifer wrote: > F

Re: Enhancement: Sync search database...

Joe, Keep thinking like that, someone's bound to get jealous! It is a seriously good idea, mate. I've had sync search take up to 6 hours on my systems, so I do it in inverse proportionality to how much development I've been doing and never more often than once a quarter, and then only during ver

Carolinas RUG location and date information

The first Carolinas Remedy Users Group will be held Thursday, 25 January 2007 12:00 Noon at Compass Group 2400 Yorkmont Road Charlotte, NC 28217 Please RSVP to Jennifer Meyer, [EMAIL PROTECTED], by Monday, 22 January 2007. Jennifer Meyer Remedy Support Engineer Strategic Technologies Inc. Offi

Re: How many users are on your system?

at a time -- who cares. -John On Jul 29, 2009, at 4:16 PM, Meyer, Jennifer L wrote: ** Quick poll: Do any of you support a Remedy system with more than 1,000 LICENSED users? Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Servic

Re: Encouraging Float License Users to Log Off When Inactive

Massive rounds of user training sometimes prove effective, but that's entirely dependent on the level of support your management will provide to you and how much they will back you up in your efforts. Sell the idea to your managers that getting your users to log off will saves the company money

Re: Workflow Documentation 7.1

ARInside: www.arinside.org Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kathy Morris Sent: Wednesday, August 19, 2009 2:11 PM To: arslist@ARSLIST.ORG Subject: Workflow Do

Re: Weird Unicode error in remedy when querying AD via the LDAP and a vendor form

Does the user's name perhaps contain a character that Remedy can't read? For example, if you have installed the English language pack, but not the Japanese language pack, and the user has a Japanese character in his or her name, an error of this sort might occur. Jennifer Meyer Remedy Techni

Re: Filter qualification using !=

Lee, When you make your qualification statement, try to make the comparison as concise as possible early in the statement. The order of precedence is equal, greater than, !=, like. "Like" and != will cause a table scan, but if you have narrowed down your search before you get to that point, i

Re: INCREASED COMPENSATION-Remedy Engineer/Admin for IRAQ

www.camelspider.net 1. Camel spiders can move at speeds over 30 MPH, screaming while they run. 2. Camel spiders can be as large as a Frisbee. 3. Camel spiders venom is an anesthetic that numbs their prey. 4. Camel spiders can jump three feet high. 5. Camel spiders g

Re: INCREASED COMPENSATION-Remedy Engineer/Admin for IRAQ

: INCREASED COMPENSATION-Remedy Engineer/Admin for IRAQ ** Now I need to ask, does any one eat them? hbr On Wed, Sep 16, 2009 at 4:33 PM, Meyer, Jennifer L mailto:jennifer.me...@its.nc.gov>> wrote: ** www.camelspider.net<http://www.camelspider.net/> 1. Camel spiders can move at sp

Re: Mid-Tier issue, single row char fields showing horizontal scroll bar.

Just out of curiosity, what version of Firefox? Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Friday, September 25, 2009 10:44 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier iss

Re: Synch Search error, 6.3

Sync Search has a bug. I ran into it with 7.0.1 a few months back & asked my support rep. They told me the bug's been there since 6.3. Sync Search has been broken since 6.3, BMC knows about it, and it's fixed in 7.5. Jennifer Meyer -Original Message- From: Action Request System discus

Re: Need to search values with special characters

Have you tried using the backslash before the characters 7453\%8, 7\_890, ab\"cd to remove the magic? Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Vani Masilamani Sent: Friday, November 27, 2009 4

Re: I want to create a testserver of 7.5. Does anybody know how long it would take?

I know you can put 6.X on 7.X, but not whether you can put pre-6 on 7.X. Just think, you can be the seminal case! Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Muse Sent: Sunday, January 10

Re: OT- Apple Tablet

$499 is not a bad price. If these things catch on, they could become the user tool of preference the way laptops and smartphones have. Will a third-party vendor come out with a decent Remedy user app for the iPad within the next 2 years? When BMC ditches the WUT completely, the opportunity wi

Re: OT- Apple Tablet

al Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Meyer, Jennifer L Sent: Thursday, January 28, 2010 9:11 AM To: arslist@ARSLIST.ORG Subject: Re: OT- Apple Tablet $499 is not a bad price. If these things catch on, they could become the us

using RRR|Chive to synchronize Assets

Has anyone attempted to use RRR|Chive to synchronize the Asset forms across servers? If so, were you able to simply match forms one for one, or was there something special you had to do to accommodate the join forms? Jennifer Meyer E-mail correspondence to and from this address may be subject

Re: using RRR|Chive to synchronize Assets

thing like AIE to do that. Regards, Chuck Baldi On Fri, Jan 29, 2010 at 1:26 PM, Meyer, Jennifer L mailto:jennifer.me...@its.nc.gov>> wrote: Has anyone attempted to use RRR|Chive to synchronize the Asset forms across servers? If so, were you able to simply match forms one for one, o

Re: HUMOR: Investments

Seems to me it's a good time to buy $49 of Delta Airlines stock. Jennifer Meyer 919-754-6543 [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Friday, October 17, 2008 10:09 AM To: arslist@ARSLIST.

Decision trees - what causes that cool indentation effect?

I'm trying to create a Crystal Report of a decision tree, and I'd like to reproduce the indentation effect that shows up in the AR decision tree tables. Does anyone out there know how Remedy produces the indentation effect to start with? Jennifer Jennifer Meyer 919-754-6543 [EMAIL PROTECTED]

Re: Using Military Time

I seems to me I used to do this when I was with STRATCOM on 6.0, but that was lifetimes ago. Jennifer Meyer 919-754-6543 [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Paul Blasquez Sent: Monday, October 2

Re: Email Engine stops sending Emails

Bala, I saw this on the 25th of every month when I was with Navy Medicine. Some months it would affect the inbound email processing, some months it would affect the outbound email processing, and some months it would affect both. Our workaround was to restart the ARServer process on the 27th o

Re: ITSM 7.0.3 -Installing Knowledge Management Module

Have you installed your RKM database yet? If so, create a short knowledgebase article using RKM, then go look at the .xml file it creates. You need to save your Word documents in a .xml file that matches the format the RKM database can read. Most likely, you'll end up creating a macro in Word

Re: Problem Installing ARS 7.1

It's telling you that your current instance of ARSystem isn't upgradable, patchable, or reparable. You want to say, Yes, you DO want to create ARSystem as a new AR System Server. Jennifer Jennifer Meyer 919-754-6543 [EMAIL PROTECTED] http://its.state.nc.us

Re: Problem Installing ARS 7.1

rian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com<http://www.scholastic.com/> From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer L

Re: Crystal Reports Question

You're going to have to write that one by performing the calculation. I'd supply it for you, but I don't have it handy. Jennifer Meyer 919-754-6543 [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PRO

Re: LDAP timestamps

It's a setting in the Knowledgebase. They have some of the articles set to "Internal" access only. They're there, but not for us, the poor general public to see without express permission. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto

Re: Adding days to a Date field in a qualification doesn't work

Mark, I know there was a Unix Client and a Windows Client, I will have to guess on the 3rd client--Linux? Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Milke Sent: Tuesday, October 28, 2008 6:56 AM To:

Re: stripping HTML from email

Remove < and > from users' keyboards. Jennifer From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ramey, Anne Sent: Friday, October 31, 2008 2:16 PM To: arslist@ARSLIST.ORG Subject: stripping HTML from email We are looking

Re: ITSM 7 Operational Categorizations

Kudos, Rick! Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, November 06, 2008 9:51 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 Operational Categorizations ** Well, as the aut

Re: ITSM 7 Operational Categorizations

You know, isn't it time we started a non-BMC controlled knowledgebase? Maybe something MySQL-based or something similar? I remember someone attempting to do so several years back, but it didn't get off the ground. And Matt Reinfeldt's site was very busy, but difficult to maneuver-and I could

Re: how to it...help me

You can lead a horse to water. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of gok's Sent: Wednesday, November 12, 2008 8:44 AM To: arslist@ARSLIST.ORG Subject: Re: how to it...help me Axton Grams ...mistakes

OT: "gok"

Gary, You are quite correct. I have been communicating with "gok" off-list today, and it is a language barrier. His name is Gokul, and I suspect reading Axton's suggestions on how to ask questions might have taken him a very long time. Our collective bad. :-( Jennifer Meyer -Original

Re: ARS for non Trouble Ticketing applications

"Access on Steroids." I like that. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie :CO IS Sent: Friday, November 14, 2008 11:30 AM To: arslist@ARSLIST.ORG Subject: Re: ARS for non Trouble Ticketing app

Re: ARS for non Trouble Ticketing applications

I wrote a Remedy application that made my husband shovel snow back in '03. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Friday, November 14, 2008 12:09 PM To: arslist@ARSLIST.

Re: ARS for non Trouble Ticketing applications

ubject: Re: ARS for non Trouble Ticketing applications How did you configure the escalations? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ > -Original Message- > From: Action Request Syste

Re: ARS for non Trouble Ticketing applications

Sounds like you've got some corruption on your AR System. Might be time for a reboot. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Wednesday, November 19, 2008 9:36 AM To: arsl

Re: Intermittent, Spotty ARS Performance

What java version are you running? Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE Sent: Monday, November 24, 2008 12:03 PM To: arslist@ARSLIST.ORG Subject: Intermit

Is anyone running archiving in 7.x yet?

Listers, We're running AR System 7.0.1 patch 5 with ITSM patch 7 and are planning to start archiving old records in HPD:Help Desk. What effect is that going to have on all those records we have in HPD:WorkLog? Will the archived incidents pull up work logs from the original Work Log entries, o

Re: SQL Reporing Services - making sense of Remedy Table structure

January 1, 4713, BC. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of RFrench Sent: Monday, November 24, 2008 5:03 PM To: arslist@ARSLIST.ORG Subject: Re: SQL Reporing Services - making sense of Remedy Table st

Re: Permissions after upgrade to 7.1

Happy Birthday, Andy! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Tuesday, November 25, 2008 9:29 AM To: arslist@ARSLIST.ORG Subject: Permissions after upgrade to 7.1 We upgraded one of our server

Re: Friday Humor

Wisconsin - FIB, GO HOME! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Tuesday, November 25, 2008 2:51 PM To: arslist@ARSLIST.ORG Subject: Possibly spam: Re: Friday Humor Alabama - Heck Yes, W

Re: SSO & CAC Authentication

BMC has a whitepaper on doing so in their knowledgebase; however, it is not publicly viewable. You must put in a trouble ticket and specifically request it. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf

Re: OT - Friday Humor

ROFL! I wonder what's more expensive? Explosive rounds or frozen chickens? We may be able to simultaneously defeat terrorism and feed third world nations... From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pruitt, Christopher J Sent: Friday, Decembe

Re: OT:Holiday Humor - Part III

Hear, hear! Before I determine whether to accept said wishes, please disclose the full identities of "Our" in paragraph 1, and "We," paragraph 2. Also, please define "America" in paragraph 2. Does "America" include both North America and South America, include the United States of America but

Re: Holiday Humor - Gifts for Men

Ooh! I could use some WD-40! I was looking for some this weekend and couldn't find any under the sink or in the garage. The wasn't any in the toolbox, the bathroom, the shed, or the car, either. And I need new batteries for the cordless drill. Jennifer Meyer ___

Re: Holiday Humor - Gifts for Men

One year, too broke to get my dad the drill press he really wanted, I bought my dad about 40 pair of underwear (this was about 15 years ago). Needless to say, he was underwhelmed, but he has gotten a great deal of use from the gift, and I daresay he's still quipped with clean, new underwear. -

Re: floating licenses

Once they are assigned a floating license, they keep that license until they log out or are inactive for your minimum period. In the user client, the minimum that can be set is 1 hour. In the mid-tier, it's 15 minutes, I believe, but please correct me if I am mistaken. ___

Re: Another SLM Question

There's an SLM tab with a table that lists the applicable service targets, showing the status of each. The table references the Service targets you have established, and these are stored in the SLA module. From: Action Request System discussion list(ARSList) [ma

Re: ADV:XtremeAir (NEW INTERFACE)

Ooh, Gidd, I might have to look at this tonight! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gidd Sent: Monday, December 29, 2008 11:09 AM To: arslist@ARSLIST.ORG Subject: ADV:XtremeAir (NEW INTERFACE) Advertiseme

Re: The other shoe just fell

The slow economy is not going to make Help Desks stop running. And the companies who can afford to purchase Remedy, with its ginormous price tag, are mostly Fortune 500 companies or government entities. Remedy is a long-term investment, which comes with a degree of support and a certain life e

Re: ADM: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards

David, Please include a vegetarian pizza for me. And my kids won't eat anything but plain cheese pizza. Thanks for understanding. Jennifer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David.M Clark Sent: Tuesday, Ja

Re: RKM 7.2 Changing the Search Screen

Any time you make any change to RKM_config.xml, please lather, rinse, repeat. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Tuesday, January 06, 2009 4:03 PM To: arslist@ARSLIST.ORG Subject: Re: RKM

Re: My New Job!

Congratulations, Mark! I hope we'll still hear from you on occasion? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Sent: Wednesday, January 07, 2009 9:54 AM To: arslist@ARSLIST.ORG Subject: OT: My New Job! Li

Re: Possibly spam: Re: Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 7.5 Release - February 12, 2009

Really? I should thing they'd get 7.0 out of beta first? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Thursday, January 08, 2009 10:27 AM To: arslist@ARSLIST.ORG Subject: Possibly spam: Re: Do

Re: Sybase Database Connections

Frank, Get in a huddle with your DBA over this. My understanding is that when database 1 fails, database 2 becomes the primary and stays the primary until some event happens to reset the system back to your original configuration. However, there are a number of configurations you and your

Re: Possibly spam: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards

In all fairness, perhaps BMC probably doesn't have the resources to host such an event this year? They just laid off hundreds of employees across the board. Events like this take man-hours to organize that BMC probably thinks might be put to more profitable tasks, like fixing bugs in their curr

Re: Possibly spam: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards

Now come on, Drew, that wasn't supposed to be a dig! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Drew Shuller Sent: Thursday, January 08, 2009 4:48 PM To: arslist@ARSLIST.ORG Subject: Re: Possibly spam: Re: Other shoe j

Re: Upgrade to 7.1 and licenses

The licensing format is profoundly different; HOWEVER, when you upgrade from 7.0 to 7.1 Remedy very kindly upgrades your licenses for you. Be aware that after your upgrade you will need to order new licenses in the 7.1 format. If you have any unapplied 7.0 licenses lying around your desk, you

Re: Upcoming Changes to Electronic Product Distribution - Please Read

I read it to mean that you would no longer be able to download products which you hadn't purchased. So you can't try out new products with a trial license, install them on a development server, or sneeze without BMC's say-so. From: Action Request System discussio

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