We use mailenable POP3 as intermediate incoming email engine. Configure this
as outgoing email with IP, port, and username and password setup in mailenable.
Google mailenable as its freeware.
For outgoing, you need an active SMTP source of some type, and is allowable via
your network routing
Have you tried using FQDN (server plus domain name) or using IP in place of
server name?
Sent via BlackBerry by AT&T
-Original Message-
From: "Rodriguez, Rafael J x23718"
Sender: "Action Request System discussion list(ARSList)"
Date: Tue, 27 Sep 2011 16:24:55
To
I would also recommend opening up each one and doing a "Save As...", so that
you get a real file name, instead of something like
"0d9d0522-4b9d-4c91-8179-16b736cd3fcb.pdf".
Rick
On Sun, Sep 25, 2011 at 1:50 PM, Elry wrote:
> Thanks Misi...
>
> I don't th
I thought they fixed that? Could you hide the error in the message catalog
as a workaround?
Rick
On Sep 23, 2011 4:59 PM, "Thad Esser" wrote:
> Hi,
> I'm pretty sure there's no resolution to this, but I wanted to ask the
list
> anyway. A user (using the user to
One thing to keep in mind is that there isn't one perfect way to do this.
Like ITIL, there are some rules and some guidelines, but the rest should be
based on what works for your company. So let's keep this a sharing of
ideas, and not let it descend into a Holy War of any kind.
Rick
Configuration Items, which user accounts are not.
Rick
On Sep 23, 2011 10:12 AM, "Brian Pancia" wrote:
> Rick - very interesting. I have a situation right now where there is huge
> debate on what to track in each of the apps. Do requests belong in
Incident
> Management? The debate i
ntended for anything more than Incident.
Rick
On Fri, Sep 23, 2011 at 9:27 AM, Brian Pancia wrote:
> **
>
> Rick's white paper can be found here:
>
> ** **
>
> https://communities.bmc.com/communities/docs/DOC-3231#comment-3060
>
> ** **
>
> Rick gr
The "I want you to Opcat1 the Opcat1 on my Opcat3" method is actually from
my white paper. There are some frills and dressings therein, though.
Rick
On Sep 22, 2011 9:05 AM, "Martinez, Marcelo A" wrote:
> Rick,
> I am interested in reading your whitepaper. I will go l
I would suggest that you read my white paper on the subject. It is
available on the BMCDN.
Rick
On Sep 22, 2011 8:31 AM, "Brian Pancia" wrote:
> This topic comes up every once and awhile on arslist. I talked to a few
> people at WWRUG that have really struggled with this. I wou
prayers!
Rick
On Thu, Sep 15, 2011 at 10:54 AM, Tami Palacky wrote:
> glad to hear it! i was going to ask you this am if there was an
> update.
>
> On Sep 14, 12:15 pm, Rick Cook wrote:
> > Good news! Mike is recovering from surgery. He still has a road to full
> > recov
t (if at all), and forms crash it. Just go to the browser and be done
with it, except when you have to use the UT.
Rick
On Thu, Sep 15, 2011 at 3:45 PM, Vaibhav Singhal wrote:
> **
> Hi List,
>
> As far as I know, User Tool is not supported on Win7.
> But, if UT installation direct
I was able to create a profile a few days ago myself. My question is what
made the Mingle people think that a Facebook integration was a higher
priority than a LinkedIn one, since this is primarily a business, not
social, device. My FB account is mostly for personal contacts. My LinkedIn
account
Two questions, Dave.
1) What version/platform?
2) Have you tried using the Mid-tier for this? On 7.6.04, we are finding
differences in functionality between the two interfaces that were probably
not intentional.
Rick
On Thu, Sep 15, 2011 at 5:15 AM, David Abry wrote:
> **
> All,
>
Good news! Mike is recovering from surgery. He still has a road to full
recovery, and will be in the hospital for another couple of weeks, but his
body appears to be cooperating. Thanks to all for thoughts and prayers.
Rick
On Tue, Sep 13, 2011 at 9:30 AM, Rick Cook wrote:
> A few days
Installing Atrium Core prior to ITSM is not optional. You don't have to USE
or license the CMDB, but it must be in place or your installation won't
work.
Rick
On Wed, Sep 14, 2011 at 6:01 AM, Kemes, Lisa wrote:
> **
>
> We ONLY want to install Change Management. I can
nkies,
and only slightly less edible. They may be more accurate when thrown as
well. Not that anyone would or should DO that (especially if they have your
personal info on the murder weapon), I'm just saying...
And now you know why yours truly is NOT the Director of Communication.
Rick
O
w I would do it. I don't have any inside info that says
that's how it will really work.
Rick
On Tue, Sep 13, 2011 at 12:30 PM, Nathan Aker wrote:
> **
>
> Don’t know but I got one also, was wondering where it came from. Nate.**
> **
>
> ** **
>
> *Nathan Aker
A few days ago, Mike suffered a sudden brain aneurism. He is in the
hospital, and is scheduled to undergo surgery soon. If anyone out there has
thoughts or prayers they would like to direct toward Mike and his family as
they go through this, both they and his Rapid Technologies "family" would
app
ility programs
that could assist you with choosing the next field ID for a form. Lots of
ways to skin that cat.
So which system you use isn't nearly as important as using one that works
for you.
Rick
On Fri, Sep 9, 2011 at 6:31 AM, Andrew C Goodall wrote:
> It would be nice if BMC helped driv
Consider a better product we use, www.kineticdata.com. Super tool and very
friendly and smart support staff. Former Remedy developers creating solutions
solely for Remedy! You will be happy you called them. We are customers of 3
years now.
Sent via BlackBerry by AT&T
-Original Message-
I am also surprised that no one blamed "auto-correct".
Rick
On Mon, Aug 29, 2011 at 1:37 PM, Alejandro Canon wrote:
> **
>
> I´ve enjoyed reading this thread… J
>
> Thanks for giving us some “Monday Humor”
>
> By the way, be careful if:
>
> **
The weird part is that I bet Lenny could still answer the question. And
it's not the most unintelligible question the list has received.
Rick
On Mon, Aug 29, 2011 at 12:21 PM, Meyer, Jennifer L
wrote:
> That 'splains lots.
>
> I've got a secure pass-thingy on my phon
Andrew, my understanding is that to change one of the existing
notifications, the easiest way is to create a new one that has the same name
as an existing one. Workflow will look at your custom one and ignore the
OOB one.
Rick
On Thu, Aug 25, 2011 at 3:14 PM, Andrew C Goodall wrote
CMDB 7.6.04 form corruption issues when in a server group, but only on a
Linux platform - Windows seems to do just fine. The short-term workaround:
don't customize the CMDB in a server group on Linux. Support is working
hard on a solution.
Rick
On Thu, Aug 25, 2011 at 9:24 AM, strauss
doozy) addressed and adequate QA done to ensure that things
work at all, but it would be nice to have some tightening up of the design
and architecture of the application suite.
Rick
On Thu, Aug 25, 2011 at 8:33 AM, Lyle Taylor wrote:
> **
>
> I griped about this a few years back, too.
dictate how you will roll BMC/Remedy/ITSM out in your
company. Because of that, it would help us help you if you could focus your
question a little more narrowly.
Thanks!
Rick
On Wed, Aug 24, 2011 at 7:05 AM, Sam Cerrato wrote:
> I'm not sure if this is where this request shoul
Yes. The User tool allows that, though you have to be logged in as a user
with the permissions to run those.
Rick
On Aug 16, 2011 9:08 PM, "Mikhail Kovrizhnykh"
wrote:
> Hi All,
>
> Is it possible to enable SQL and Filter logs for single user?
> ARS 7.1.
>
BMC has a mid-tier performance White Paper that covers just what you are
looking for. It is available on their web site.
Rick
On Mon, Aug 15, 2011 at 3:42 AM, Tristan Roppel
wrote:
> Midtier 7.6 SP1
> Apache Tomcat 5.5
>
> Hi folks,
>
> can anybody give me hints in or
Just signed up today. Will be staying at nearby Hyatt, because I can use
points to pay for the room.
Thank you for the discount code for the conference!
Rick
On Aug 7, 2011 2:00 PM, "Daniel Bloom" wrote:
> Hi Everyone, just a reminder that we are only 6 weeks out from the
>
makings of one of those fixes that
gets accidentally left out of a subsequent patch/SP/hotfix, so keep your
eyes and ears open for errors like this even if you think you are current.
Rick
On Mon, Aug 8, 2011 at 9:41 AM, strauss wrote:
> **
>
> The culprit is HPD:INC:ChkModClose_020_Get
- CTM:PPL:ChkUnrestrictedAccess-Fail2_596
- CTM:PPL:ChkUnrestrictedAccess-Fail_596
- CTM:PPL:LOGINCannotSubmitLogin_151_E
- CTM:PPL:LICENSECannotSetCreate_151_E
- CTM:PPL:VerifyPasswordAccess_151_E
Rick
On Mon, Aug 8, 2011 at 7:20 AM, strauss wrote:
> **
>
>
cause the last time I
saw something like that.
Rick
On Mon, Aug 8, 2011 at 7:04 AM, strauss wrote:
> Our ITSM 7.6.04.01 system is now live, and of course it immediately started
> spitting an error we have never seen in testing:
>
> Sun Aug 07 18:44:06 2011 : Action Request System(R)
so has the benefit of allowing customers who use
a CMDB apart from ITSM the ability to easily do so without giving up the
ability to track people/CI relationships. Seems a sound strategy to me.
Thoughts?
Rick
On Tue, Aug 2, 2011 at 12:38 PM, strauss wrote:
> **
>
> Does this filter p
To track the last time the Cubs won a World Series.
Rick
On Jul 29, 2011 9:12 AM, "John Sundberg"
wrote:
>
>
> Question -- has ANYBODY -- EVER -- used any date in BC?
>
> And if so -- why?
>
>
>
> -John
>
>
> On Jul 29, 2011, at 11:50 AM, Kirill Ei
3800810.
Rick
On Thu, Jul 28, 2011 at 7:31 PM, Brett Azzopardi <
brett.azzopa...@planwell.net> wrote:
> ATTN: Rick Cook
>
> Hi Rick,
>
> I am having issues with BMC support associating my issue to the similar if
> not replicated problem that you had. Can I please as
It was Red hat 6. Not sure of the exact version.
Rick
On Jul 26, 2011 7:28 PM, "Brett Azzopardi"
wrote:
> Sorry Rick,
>
> One last question, was it due to the Environment you were installed it on?
Did you also use RHEL v6.1?
>
>
> Kind regards,
>
&g
In one of the installation XML files there is a setting that needs to be
reset. BMC should know about it, because they have been working the same
issue with us.
Rick
On Jul 26, 2011 6:28 PM, "Brett Azzopardi"
wrote:
> Hi all,
>
> I am having some serious trouble installing At
Did you also put the other settings in the performance document in place?
Rick
On Jul 26, 2011 11:53 AM, "Michele Mizell" wrote:
> When I bump the max setting up to 1.5 GB the tomcat service doesn't
> startup.
>
>
>
>
>
>
On its way to you under separate cover.
Rick
On Jul 25, 2011 3:28 PM, "Sanford, Claire" <
claire.sanf...@memorialhermann.org> wrote:
> Does anyone have a copy of
>
> BMC Remedy Action Request System 7.6.04: Introduction to Application
Development with BMC Remedy Develope
You can bump your max setting up to 1.5 gb. That should help.
Rick
On Jul 25, 2011 8:32 AM, "Michele Mizell" wrote:
> All,
>
> We are intermittently receiving "java.lang.OutOfMemoryError: Java heap
> space" in our midtier logs.
>
> We have 2 Load Balanced s
password protect the fields. Lots of ways to skin that cat.
Rick
On Jul 22, 2011 9:09 AM, "Shane Buchholz" wrote:
> I have had a request from our security officer to find out if there are
any specific security concerns we should be aware of in relation to
processing Incident tickets in
Well, you should start with the 64-bit Java. BMC states that it is 40-45%
slower than the 32-bit Java.
Rick
On Jul 20, 2011 8:22 AM, "Larry Barnes" wrote:
> I have a development server running ITSM 7.6.04 on a VM with 8 gig of
> ram and is running SQL 2008 on a separate server
f his
dog.
Rick
On Wed, Jul 13, 2011 at 7:35 AM, Axton wrote:
> ** Generating an ERD for Remedy applications is going to be problematic.
> ERDs make some assumptions that don't necessarily apply to Remedy
> applications:
> - Data normalization (apps that operate on a nor
...and one that took a lot longer than I thought it would. They were BMC in
all but name for the past few years anyway. Made perfect sense to tie the
knot, and I wish the happy couple years of success!
Rick
On Jul 7, 2011 9:39 AM, "arslist" wrote:
> I'm surprised it isn
Like I always say, you can't spell BMC without QA. Oh, wait, I guess you
can....
Rick
On Jul 6, 2011 7:08 AM, "Logan, Kelly" wrote:
> Hi Guillaume,
>
> I agree that code review would be great, particularly to maintain coding
practices (like using guides instead of Goto l
We saw something like this when there was a mismatch between Remedy and
Oracle over whether the DB was configured to be Unicode. Might check that.
Rick
On Jun 30, 2011 7:48 AM, "rajat sharma" wrote:
> Hi All,
>
> Active links are not getting loaded in the deveoper studio i
Hi,
ARS 7.5 p6
ITSM 7.6
On the change console, the defined search for all closed tasks shows no
records in the table field. Users who are members of a group with
thousands of closed tasks see none in the console.
Has anyone seen this before?
tia,
Rick
Yeah. The project was not extended, due to a paperwork snafu. I am working
with Rapid right now, helping out the folks at Union Pacific in Omaha.
Rick
On Jun 29, 2011 10:10 AM, "John Sundberg"
wrote:
> 3 weeks has passed - I assume impossible with BMC Calendar ???
>
> -
Sure, Jiri. It is in BMC's own documentation, a white paper called
Performance Tuning for BSM. You can find it in the AR System 7.6
documentation.
Rick
On Jun 29, 2011 9:15 AM, "Jiri Pospisil"
wrote:
> Rick,
>
> Could you share the source of this information?
> I am
What size heap were you using before?
Rick
On Jun 29, 2011 8:41 AM, "Wilson, Jeffrey M" wrote:
> Unfortunately, we need the extra heap space for some things that we are
doing within our custom data visualization apps. We started getting
outofmemory errors on our 7.1 midtiers which
Jeff, are you sure you need the extra heap space the 64 bit Java will give
you? BMC states that the 32 bit jvm is about 45% faster than the 64 bit.
Your choice, just want to be sure you see the cost from both sides.
Rick
On Jun 29, 2011 8:29 AM, "Wilson, Jeffrey M" wrote:
>
Does the user have any floating licenses attached to it? And if so, what is
your floating license timeout?
Rick
On Jun 22, 2011 3:58 PM, "remedymarv" wrote:
> ARS Prod 7.5 gives a pause/delay after > 40 min of inactivity in the user
too
>
> Hi, first post! I recently inh
There is also a hotfix for 7.1 involving some embedded spaces in Filter Run
If quals that was causing similar problems. Wouldn't put it past the devs
to reintroduce a problem that was fixed in a previous version. In fact, I
just fixed one of those yesterday.
Rick
On Jun 28, 2011 7:
We saw on ESX 3.5 that adding CPUs actually slowed performance, due to a bug
in how the processors were accessed. Dropping to 1 or 2 helped a lot, as
did upgrading to v4.
Rick
On Jun 28, 2011 5:33 AM, "Reiser, John J" wrote:
> Mark,
> I've been working with BMC Support
2 questions:
How many CPUs are allocated to the VM?
What version of VM software are you using?
Rick
On Jun 27, 2011 2:30 PM, "Reiser, John J" wrote:
> Hello Listers,
> ARS 7.6.03
> MS 2003 Enterprise
> MS SQL 2005 (remote)
> Total home grown system. No OOTB modules.
&g
Just build a custom form that looks at $USER$ and assigns the nextId from
the form with a prefix set by the workflow.
Rick
On Mon, Jun 20, 2011 at 9:17 AM, patrick zandi wrote:
> ** I have some Team Members who want to set Field ID;s -- unique for them..
> ---
> 3 Virtuals, with 3
Darn it! Didn't mean to respond to the list! Sorry about that.
Rick
On Jun 10, 2011 10:54 AM, "Rick Cook" wrote:
> David, I have that experience, along with CM 7.1 and 7.5. What rate are
you
> paying for 1099, and does that include expenses?
>
> Rick Cook
David, I have that experience, along with CM 7.1 and 7.5. What rate are you
paying for 1099, and does that include expenses?
Rick Cook
On Jun 10, 2011 10:33 AM, "Frankfater, David"
wrote:
> We have an immediate 6 to 8 week contract in the city for someone who has
ARS 6.3 / Change M
Who on earth would want to set this up to be seen in BMC's antiquitated
calendar?
Rick
On Jun 8, 2011 1:49 PM, "arslist" wrote:
> John,
>
> I have to add the following to your post, and the calendar functionality
> does look interesting ..
>
>
>
> Disclaim
, my research showed using any
number greater than zero (or one) outside of the parameters I outlined
actually DIMINISHED performance.
Rick
On Jun 8, 2011 12:35 PM, "Guillaume Rheault" wrote:
___
UNSUBSCRIBE
could
see the potential for performance improvements.
Rick
On Jun 8, 2011 12:13 PM, "Guillaume Rheault" wrote:
> Well, contention on the ARSCHEMA table affects all tables related to
Remedy forms, since as you know the ARSCHEMA table stores the nextId for any
Remedy form, and th
How would that affect a form that isn't getting new inserts more than
occasionally? The nextId setting only affects inserts.
Rick
On Jun 8, 2011 10:31 AM, "Guillaume Rheault" wrote:
> Hi Alkan,
>
> Have you set the Next Request ID Block Size to 10 or 20 (or even 100) ?
BMC does have a QA department, don't they?
Rick
On Jun 8, 2011 6:09 AM, "Peter Romain"
wrote:
> Hi,
>
> BMC just released new Product Catalog data based on ADDM discovery data.
>
> I was hoping to use this data immediately as we need to reconcile ADDM
> data
Andrew, it might be easier to enforce that with process rather than
software. Make it a basic rule that one cannot approve one's own RFCs. The
CAB can enforce it.
Rick
On May 31, 2011 10:11 AM, "Andrew C Goodall" wrote:
>
>
>
>
> All,
>
>
>
> ITSM 7
It sounds like your system isn't recognizing licenses. I would look at it
from that angle.
Rick
On May 30, 2011 10:01 AM, "Sergio Tomillero" wrote:
> Hello,
>
> Since some days ago I am having an strange error which I do not find a
> solution. I log into Remedy and
Still need java and flash, even for the client.
Rick
On May 25, 2011 5:45 AM, "Patel, Fazila" wrote:
> The User is not logging on via the Web.
>
> Kind Regards,
>
> Fazila Patel
> Remedy Administrator
>
> Siemens IT Solutions and Services (Pty) Ltd
> Infr
Does the client have Flash installed?
Rick
On May 25, 2011 5:07 AM, "Patel, Fazila" wrote:
> I am having a strange problem on one of the User's PC. When opening the
overview console, it is blank. It does not bring up anything. I have deleted
all arf & arv files from the
In the words of the Dukester, "It's time to kick ass and chew gum. And I'm
all outta gum."
Rick
On May 24, 2011 2:56 PM, "Pargeter, Christie :CO IS"
wrote:
> This wonderful game is brought to you by the failed Raptur
It was supposed to release May 8. But it was delayed. Again.
Rick
On May 24, 2011 2:41 PM, "Chowdhury, Tauf" wrote:
> I know some of you fans exist out there from a previous post... so yes,
> Duke Nukem Forever will be released June 14 for all major consoles :)
>
> Hell
Totally agree. Why build a data driven system and then not use it most of
the time? Either replace the selection lists with menu data or don't.
Rick
On May 24, 2011 11:52 AM, "Andrew C Goodall" wrote:
> Confirmed it works in 7.5.01 - pretty sweet, that's a load off my
We use that feature to create phase names that match the process names used
by the CAB. Makes administering the phases much easier without having to
refer to a translation table for different terms defining the same thing.
Rick
On Tue, May 24, 2011 at 8:40 AM, Andrew C Goodall wrote:
> Gen
You just create your own phase names by typing them in the field instead of
using the menus. Then those phase names are available in the Mappings form.
Rick
On Tue, May 24, 2011 at 8:21 AM, pritch wrote:
> Hi Andrew,
>
> Take a look at the Approval Process Configuration form. The e
Dan is rebuilding servers. Should be done in a couple of weeks. Should be
some mirror sites in place, like Matt Reinfeldt's.
Rick
On May 23, 2011 2:50 PM, "Shafqat Ayaz" wrote:
> Hi
> i am trying to access the arslist site but keep getting connection
refused. can anyone
And another person has been shown to be less wise than he thought he was.
May we be wiser in the days to come.
Rick
On May 22, 2011 7:17 AM, "pritch" wrote:
> Guess we're all still here.
>
> On Sat, 21 May 2011 16:29:54 +, "Sanford, Claire"
> wrote:
>
personally.
Please be just as kind and helpful to my successor, Rick Deloney.
So Long,
Dwayne Martin
_attend WWRUG11 www.wwrug.com <http://www.wwrug.com/> ARSlist:
"Where the Answers Are"_
_attend WWRUG1
Performance ratings can be used as part of the risk assessment for a Change.
I question why it is required, too, but we just put a default value of 3 in
and called it good for now.
Rick
On May 3, 2011 8:09 AM, "Mike Ilmer" wrote:
> Hi List,
>
> My users asking what is the
Isn't that what the Change Management process is for? The CAB decides what
is worth pursuing.
Rick
On May 3, 2011 6:59 AM, "Sanford, Claire" <
claire.sanf...@memorialhermann.org> wrote:
> When you have a customer that wants a customization made, do you have a
special r
It was for some type of trigger that would function on client-side actions.
Filters are just too limiting, we don't care what Doug says. ;-)
Rick
On Apr 28, 2011 10:18 AM, "Axton" wrote:
> Request For Enhancement
>
> On Thu, Apr 28, 2011 at 11:37 AM, Joe Martin D&
Yeah, we're going to keep it high level - one record for each ESD, and
company specific, so that we don't have to change them later if we add more
companies.
Rick
On Mon, Apr 25, 2011 at 10:50 AM, Danny Kellett <
danny.kell...@strategicworkflow.com> wrote:
> **
>
>
Thanks, Danny, that's what I was missing!
Appreciate the help, all!
Rick
On Mon, Apr 25, 2011 at 10:28 AM, Danny Kellett <
danny.kell...@strategicworkflow.com> wrote:
> **
>
> Hi,
>
>
>
> Its not the assignment engine. That only assigns within a group to the
&
Hmmm...we are currently using an all manual process for assignment - the
Assignment engine isn't configured at all. Perhaps that's part of the
problem.
Rick
On Mon, Apr 25, 2011 at 10:19 AM, Danny Kellett <
danny.kell...@strategicworkflow.com> wrote:
> **
>
> This
I am seeing something I am not sure I believe. In IM 7.5, the Incident
Owner fields appear to be pre-populating with the information from the
initial Assignee. According to ITIL, this should be the Submitter at the
Service Desk (assuming that isn't the End User). Am I missing something?
What if you disabled all but the Add button, and made the actual attachments
read only except for Submits? That would provide an audit trail of versions
of the attachments.
Rick
On Apr 25, 2011 6:55 AM, "Hunter, Eric" wrote:
>
>
> I have a request from my users to detect whe
BMC engineering validated my findings. Unless you are on a very busy server
with large numbers of submits against the same form, there is no performance
benefit to any setting greater than 1.
Rick
On Apr 14, 2011 1:26 PM, remedyr...@gmail.com wrote:
> To minimize the number of 'get
To minimize the number of 'get' operations for Entry IDs. Unfortunately, my
own testing showed that unless you have multiple sources (i.e. NMS) creating
many records at the same time, it actually slowed performance rather than
improving it.
Most people should just leave it set to 1.
R
All I can say is that we were having problems with lesser settings, and with
them are not now. YMMV.
Rick
On Mon, Apr 4, 2011 at 3:02 PM, Andrew C Goodall wrote:
> I don't necessarily disagree with that, these were the recommendations
> from BMC. So as a partner you may want to di
BMC's latest mid-tier tuning WP shows that the min: 1024 max: 1536 works
well with ITSM 7+. I am using those settings without issue.
Rick
On Mon, Apr 4, 2011 at 12:36 PM, Axton wrote:
> ** You need to increase the max heap size (Xmx). You should be able to
> increase this to 140
I'm not recommending anything - I am saying that is one way to get what your
customers want - if you think they should have it.
Rick
On Mon, Apr 4, 2011 at 12:11 PM, Kathy Morris wrote:
> **
> Escalation rules to bump the priority up?I can set workflow to set the
> field with &
I am out of the office until 04/08/2011.
I will be taking a class until 4-8-2011
Please contact Eric Chasteen with any issues,
Thanks Rick
Note: This is an automated response to your message "Users logged into a
specific Mid-Tier server" sent on 4/4/2011 8:28:30 AM.
This i
What about using Escalation rules to bump this one up? Or give them the
matrix and ask if they can find a way to make it work.
Rick
On Mon, Apr 4, 2011 at 11:52 AM, Kathy Morris wrote:
> **
> I saw this, but there are other priorities that will be affected if I do
> this.
>
>
Thad,
Thanks, what actually worked was:
('Group List' = ";20213;2;") OR ('Group List' = ";2;20213;")
Rick
On 4/1/2011 3:40 PM, Thad Esser wrote:
**
Rick,
You say ONLY those two groups, so that means the group list could only
be one of two thi
Happy Friday!
I would like to search for all User form records where the group list is
ONLY Service Request User and General Access.
Service Request User group id = 20213
General Access group id = 2
I'm having problems with the advanced query. Can anyone help?
Thanks,
Rick
Check your plugin server and logs against the settings in your ar.conf
file.
Rick
On Mar 31, 2011 6:39 AM, "vikram_k" wrote:
> hi Gopal,
>
> I see a cyclic restart can you enable the AR logs like SQL API and Thread
> logs. Need to see the reason why the server is shutting d
rkflow and APls.
Knowledge of ITIL Framework and best practice processes.
MINIMUM EDUCATION & EXPERIENCE REQUIRED: Degree / Experience Bachelor's
Degree
in Computer Science, Information Systems, or other related field. Or
equivalent
work experience.
I am out of the office until 03/21/2011.
Please contact Eric Chasteen with any issues,
Thanks Rick
Note: This is an automated response to your message "Java Error while
trying to look at Objects" sent on 3/18/2011 3:46:38 AM.
This is the only notification you will receive while this
their
primary focus, not an addon.
Rick
On Mar 9, 2011 8:15 AM, "Martinez, Marcelo A" wrote:
> Has anyone taken a look at ms system center service manager and compared
it to Remedy's ITSM? What did you think about it?
> It states it delivers a platform that adapts ITIL best pra
Best practices are always improving, Claire. We can choose to improve our
processes with them, or not.
Rick
On Tue, Mar 8, 2011 at 12:13 PM, Sanford, Claire <
claire.sanf...@memorialhermann.org> wrote:
> I don't understand why BMC is making this product so much harder for peopl
Rest easy! You can use Change with or without Release. And yes, Release
was introduced in 7.5, though the 7.6x versions are better and more fully
supported.
Rick
On Feb 16, 2011 9:20 AM, "Martinez, Marcelo A" wrote:
> Hello Listers,
> I have 2 questions on release mana
e old cache for any process that isn't new in 7.6.04.
Rick
On Feb 15, 2011 2:42 PM, "strauss" wrote:
> I went back and re-read the release and installation notes on Migrator
7.6.04 to see if I had missed something (apparently not, although they
recommend never upgrading an earlier
We are also seeing evidence that frontline support is completely out if its
depth when attempting to resolve product issues. We feel like we have a
fighting chance once we get to backline, but not until then. We end up
solving far more problems on our own than support does.
Rick
On Feb 15, 2011
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