Re: Change a Form to Display-Only Form?

2007-10-25 Thread William Rentfrow
If you mean Can you change a Remedy 'regular' form to a display-only form the answer is no. However, I'm pretty sure the functional equivalent can be accomplished. What are you trying to do? From: Action Request System discussion list(ARSList) [mailto:[EMAIL

[no subject]

2007-10-23 Thread William Rentfrow
are the original submitter (ie, 'Submitter' = $USER$) or a person with a write license. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 From: Action Request System discussion list(ARSList) on behalf of Mauro

Re: Urgent - Cannot Get Emails to Send / Receive

2007-10-21 Thread William Rentfrow
Did you... 1.) Check the AR System Email Configuration form and make sure an outgoing mailbox is configured? 2.) If it's NT/MAPI - did you make sure the Exchange profile is set up? 3.) Also, did you make sure a default outgoing mailbox is specified? From:

NAS for AR Server?

2007-10-19 Thread William Rentfrow
. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

Re: Screen Pop/CTI/IVR

2007-10-19 Thread William Rentfrow
There are a variety of methods of doing screen pops. Most of them revolve around having a small vendor software client program installed on the desktop. This then communicates to the Remedy User tool through some method (DDE, OLE, etc) and passes the data. The customer id (often just the

Re: CTM:People large data imports

2007-10-15 Thread William Rentfrow
the external source to the Remedy repository, without storing sensitive information. http://en.wikipedia.org/wiki/Cryptographic_hash_function Axton Grams On 10/15/07, William Rentfrow [EMAIL PROTECTED] wrote: ** On my current project we will have to import about 1,000,000 CTM:People records

Re: CTM:People large data imports

2007-10-15 Thread William Rentfrow
: CTM:People large data imports Be sure to turn off the default audit trail on the CTM:People form. Why do you need the staging form? - Jarl On 10/15/07, William Rentfrow [EMAIL PROTECTED] wrote: ** On my current project we will have to import about 1,000,000 CTM:People records every week

Re: ITSM 7 Notifications White Paper? Anybody seen this document or is it a myth?

2007-10-05 Thread William Rentfrow
What exactly are you looking for? A list of all the notifications in ITSM7? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi Sent: Friday, October 05, 2007 2:34 PM To: arslist@ARSLIST.ORG Subject: ITSM 7

EIE vs. arimportcmd flat file import performance

2007-10-02 Thread William Rentfrow
to). William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

Re: Can not Display Page and Caught Exception errors in Internet Explorer--RESOLVED, and a lesson

2007-10-02 Thread William Rentfrow
There's a bug fix for the Create/Modify Broadcast form view in IM 7 for exactly this reason - it turns out it didn't work on Solaris + Apache. A total of 9 form views in IM 7 had this problem - engineering's fix was the same as yours. They changed the form view name.

Re: OT -- Sort Of: Computerworld reports on ITIL

2007-09-20 Thread William Rentfrow
than $1 since I'm no real gambler...) that all failed ITIL implementations are ones where top management didn't buy into the process and take the time and dedication to work through the big picture items. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227

Re: BMC Support

2007-09-14 Thread William Rentfrow
I've experienced problems with the actual phone connections too between the overseas support and here in the US. At times I simply can not understand the person on the other end of the line due to static and a very, very quiet connection. When I could hear the person it was obvious they were

Workflow naming for multi-tenancy

2007-08-29 Thread William Rentfrow
ACM:WECSOG:HPD:ThisIsMyNewActiveLink This seems solid enough - but I'd like to hear any other strategies people might have come up with for doing company-specific customizations while utilizing multi-tenancy. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227

Re: Probably the strangest error while creating a field that I ever had..

2007-08-15 Thread William Rentfrow
Are you using a very large value of 1? :) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Wednesday, August 15, 2007 5:31 PM To: arslist@ARSLIST.ORG Subject: Probably the strangest error while creating

Re: Escalation without escalation

2007-07-20 Thread William Rentfrow
You could use an on interval active link to push fields to a dummy form. Filters on that form could then fire to perform whatever action you are trying to make happen. I wouldn't recommend this for a number of reasons (the biggest being that the few times I've had to look through log files

Re: OT JOB posting and Nabble

2007-07-19 Thread William Rentfrow
Okay, not to be a critic - but 5.6 murders per 100,000 != 5.6%. It equals 0.0056%. Also, that figure for soldiers in Iraq can't in any logical way be compared to civilians in the US. All of the variables in the equation are different. But even saying it was the comparable the difference

Re: JOB posting ; An urgent need for Remedy Developer/Engineer for deployment to IRAQ

2007-07-18 Thread William Rentfrow
$235K for a year in Iraq is not nearly enough moneya skilled/certified 1099 can make $200K easily with good connections in a year inside the USA. With the right resume you could make more than that - AND have none of the risk. Although in all fairness I can say I've been to meetings where

URL encoded slashes in Websphere under Solaris

2007-07-12 Thread William Rentfrow
has configured the AllowEncodedSlashes On option and gotten this to work? I tried it and I get a different error now. Needless to say the URL is still wrong. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227

Create broadcast on mid-tier

2007-07-11 Thread William Rentfrow
/forms/eagnmnsu30d/CFG%3ABroadcast/Dialog+New%2FModify+View/?cache id=9db07deb Field 301771100 input value [object Object] Field 100211 input value [object Object] Field 100220 input value [object Object] Field 105599 input value [object Object] William Rentfrow, Principal

Re: Multitenancy in a Large Enterprise

2007-06-29 Thread William Rentfrow
There is no way to do this without custom coding. However, it can be done. We are currently doing this exact thing for a customer utilizing dynamic groups. We are doing it a level above where you are asking for it but there is no reason it couldn't be done further down the tree.

Re: Hoover Text

2007-06-08 Thread William Rentfrow
And here I thought you meant the mouse was being presidential: http://www.whitehouse.gov/history/presidents/hh31.html From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, June 08, 2007 1:13 PM To:

Remedy on a VM with hyper threaded processors

2007-05-25 Thread William Rentfrow
Has anyone setup Remedy 7 ITSM on a virtual machine that had hyper threaded processors? We have one test box and it's flaky. It's running on a Microsoft virtual machine and has two processors allocated, both of which are hyper threaded and it should appear to Remedy to be 4 processorts. It

Re: OT:Humor - 50 Fun Things to Do in an Elevator

2007-05-25 Thread William Rentfrow
This reminds me of a story going round the 'net a few years ago. It's credibility is doubtful but it's hilarious. Here it is, reposted (and made work friendly) from the infamous Arborior's IRC logs (which are not safe for work): Hiroe he was dressed as a big devil Hiroe like, HUGE costume

OT: Searching the AR List

2007-05-23 Thread William Rentfrow
access my email and only have the website to search from if I need something. William Rentfrow Principal Consultant, StrataCom Inc. [EMAIL PROTECTED] 952-432-0227 O 701-306-6157 C ___ UNSUBSCRIBE or access ARSlist Archives

Re: BMC ITSM vs. Tivoli?

2007-05-22 Thread William Rentfrow
. http://www.aisconsulting.net/ Email: [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) on behalf of William Rentfrow Sent: Wed 5/16/2007 15:03 To: arslist@ARSLIST.ORG

Re: Authenticating via Kerberos

2007-05-17 Thread William Rentfrow
Subject: Re: Authenticating via Kerberos ** I'm interested in this one also. We have a requirement for Kerberos also. -Geoff Endresen Amazon.com On 5/16/07, William Rentfrow [EMAIL PROTECTED] wrote: ** I've never done this and I now have the need to do it - I seem to remember

Authenticating via Kerberos

2007-05-16 Thread William Rentfrow
. The organization does NOT have Active Directory - they do all authentication via Kerberos. So the two questions I have are.. 1.) Does the ARDBC plugin have the capability to authenticate to Kerberos? 2.) Does anyone have a white paper/overview/etc they'd be willing to share? William Rentfrow Principal

Re: BMC ITSM vs. Tivoli?

2007-05-16 Thread William Rentfrow
Tivoli ITSM = IBM Tivoli Storage Manager. This is not a ITSM type product whatsoever. Historically Tivoli used to own Tivoli Service Desk, which previous to IBM's acquisition was known as Software Artistry's product line Expert Advisor. The acquisition happened in 1997. Tivoli rebranded

Redhat 4 mid-tier install errors

2007-03-23 Thread William Rentfrow
- and permissions are correct as well. Has anyone else run into this? William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 ___ UNSUBSCRIBE or access ARSlist Archives

Re: preventing a help desk ticket to be closed when task are open.

2006-07-28 Thread William Rentfrow
If it works for you - I think it's great! I would probably use an error message instead of a warning to prevent the save - but that's just my bias. Yours will save after the warning and there's certainly a case to be made for that approach too. William Rentfrow Principal Consultant, StrataCom

Re: preventing a help desk ticket to be closed when task are open.

2006-07-27 Thread William Rentfrow
Resolved. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 -Original Message- From: Action Request System discussion list(ARSList) on behalf of Dan Caissie Sent: Thu 7/27/2006 12:04 PM To: arslist@ARSLIST.ORG Subject: Re: preventing a help

IE Security Setting for mid-tier

2006-07-25 Thread William Rentfrow
a bit. Does anyone have the de facto this is how IE must be configured FAQ? William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 ___ UNSUBSCRIBE or access ARSlist Archives at http

OT-RE: IE Security Setting for mid-tier

2006-07-25 Thread William Rentfrow
If they hadn't included the disable feature with the MS-Office assistant it would have been time for torches and pitchforks. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 -Original Message- From: Action Request System discussion list

Send event woes...

2006-07-12 Thread William Rentfrow
of the same steps are being taken EXCEPT an event is not sent. It only saves the record when it receives this event. I'm baffled. It makes absolutely no sense to me. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157

Re: Send event woes...

2006-07-12 Thread William Rentfrow
Possibly ? I'll have to look. Shouldn't that just send values to the parent form though? And not the DB? William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 -Original Message- From: Action Request System discussion list(ARSList

Re: Send event woes...

2006-07-12 Thread William Rentfrow
. However, you DID help me track down another embedded run process PERFORM-ACTION-APPLY that was buried in the code - and THAT was causing the problem. :) It turns out my bypass before did bypass this one extra step, making it appear tied to the EVENT send. William Rentfrow Principal Consultant

Urgent incoming email engine issue

2006-04-21 Thread William Rentfrow
. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

<    3   4   5   6   7   8