] On Behalf Of T. Dee
Sent: Thursday, March 06, 2008 9:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: Change Statuses - ITSM 7.0 (patch 6)
Peter - is it OK to create another record in the Approval Process
Configuration?
Thanks.
On 3/5/08, Lammey, Peter A. <[EMAIL PROTECTED]> wrote:
&g
chnical Services & Applications Management
> 860-766-4761
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Wednesday, March 05, 2008 8:14 AM
> To: arslist@ARSLIST.ORG
> Subject: Re
ystem discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Wednesday, March 05, 2008 8:14 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Question: Change Statuses - ITSM 7.0 (patch 6)
>
> Are you talking about the "Approval Process Configuration&
ESPN MIT Technical Services & Applications Management
860-766-4761
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, March 05, 2008 8:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: Change Status
estion: Change Statuses - ITSM 7.0 (patch 6)
Are you talking about the "Approval Process Configuration"? I tried
to create a new record, but got a SQL error.
On 3/5/08, Roger Justice <[EMAIL PROTECTED]> wrote:
> ** If you want to skip steps as you suggested you will have to h
meet the criteria you want to use that
> allows the Change to go from RFC to Scheduled on self approval.
>
>
> -Original Message-
> From: T. Dee <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Wed, 5 Mar 2008 7:51 am
> Subject: Re: Question: Change Status
G
Sent: Wed, 5 Mar 2008 7:51 am
Subject: Re: Question: Change Statuses - ITSM 7.0 (patch 6)
I have the Approvals for certain Change Types setup, however, don't
have any Approvals for the Change Types that do not require approval.
Do you still have to setup Approvals for Change Types that do
t; ** You will need to set up aan approval process that will allow this to
> occur with a qualification such as Timing = no impact.
>
>
>
> -Original Message-
> From: T. Dee <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Tue, 4 Mar 2008 5:08 pm
> Subje
You will need to set up aan approval process that will allow this to occur with
a qualification such as Timing = no impact.
-Original Message-
From: T. Dee <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tue, 4 Mar 2008 5:08 pm
Subject: Question: Change Statuses - ITSM 7.0 (p
I am have setup certain "Change Types" to require Approvals - this
works fine. I have setup other "Change Types" NOT to require
Approvals - this works fine.
The problem I am having is that for "Change Types" that do NOT require
Approvals are force to go through every Status.
The system will not
ory.jspa?categoryID=862
> -
> Kelly Deaver
> [EMAIL PROTECTED]
>
>
> > > > ---- Original Message
> > > > Subject: ITSM 7.0 - Patch 6
> > > > From: "T. Dee" <[EMAIL PROTECTED]>
> > > > Da
http://developer.bmc.com/jiveProd/entry.jspa?externalID=2656
J.T. Shyman
Column Technologies
-Original Message-
From: Steve Burke [mailto:[EMAIL PROTECTED]
Sent: Wednesday, November 28, 2007 5:52 PM
Subject: Re: RE : ITSM 7.0 - Patch 6
Me too please
On 11/28/07, Vincent RIEDWEG
For all who wanted this. It is now on the BMC Developer Network.
http://developer.bmc.com/jiveProd/kbcategory.jspa?categoryID=862
-
Kelly Deaver
[EMAIL PROTECTED]
> > > Original Message
> > > Subject: ITSM 7.0 - Patch 6
> >
uza
> Date: mer. 28/11/2007 07:12
> À: arslist@ARSLIST.ORG
> Objet : Re: ITSM 7.0 - Patch 6
>
>
> **
> I'd like a copy too.. thank you..
>
> Joe
>
>
> - Original Message
> From: "Clarkson, Timothy" <[EMAIL PROTECTED]>
> To: arsl
) [mailto:[EMAIL PROTECTED]
On Behalf Of Vincent RIEDWEG
Sent: Wednesday, November 28, 2007 7:51 AM
To: arslist@ARSLIST.ORG
Subject: RE : ITSM 7.0 - Patch 6
One copy for me too...
Thank you.
(vincent.riedweg [at] naviline.fr)
De: Action Request System
One copy for me too...
Thank you.
(vincent.riedweg [at] naviline.fr)
De: Action Request System discussion list(ARSList) de la part de Joe DeSouza
Date: mer. 28/11/2007 07:12
À: arslist@ARSLIST.ORG
Objet : Re: ITSM 7.0 - Patch 6
**
I'd like a cop
I'd like a copy too.. thank you..
Joe
- Original Message
From: "Clarkson, Timothy" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tuesday, November 27, 2007 10:28:53 PM
Subject: Re: ITSM 7.0 - Patch 6
**
I could I please get a copy of that :-)
Thanks
>
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: 27 November 2007 08:19 PM
To: arslist@ARSLIST.ORG
Subject: ITSM 7.0 - Patch 6
**
Hey guys I got the documentation from Remedy on what workflow was
changed
I could I please get a copy of that :-)
Thanks
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, 28 November 2007 07:19
To: arslist@ARSLIST.ORG
Subject: ITSM 7.0 - Patch 6
**
Hey guys I got the documentation from
by: "Action Request System discussion list(ARSList)"
> > > >
> >
> > 11/27/2007 10:41 AM
> > Please respond to
> > arslist@ARSLIST.ORG
> >
> >To
> > arslist@ARSLIST.ORG cc
> > Subject
> > Re: ITSM 7.0 - Pa
Ty,
Can you send that to me?
From: Action Request System discussion list(ARSList) on behalf of T. Dee
Sent: Tue 11/27/2007 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.0 - Patch 6
** Remedy told me it is not on their web site.
On 11/27/07, Thad K
t; Bach
>
>
> *"T. Dee" <[EMAIL PROTECTED]>*
> Sent by: "Action Request System discussion list(ARSList)" <
> arslist@ARSLIST.ORG>
>
> 11/27/2007 10:41 AM Please respond to
> arslist@ARSLIST.ORG
>
>To
> arslist@ARSLIST.ORG
ist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: ITSM 7.0 - Patch 6
**
I dont' know if Remedy has it on their web site. The support tech sent it
to me.
Ty
On 11/27/07, Rick Cook <[EMAIL PROTECTED]> wrote:
**
I would love it, Ty. Thanks!
But rather than send
I dont' know if Remedy has it on their web site. The support tech sent it
to me.
Ty
On 11/27/07, Rick Cook <[EMAIL PROTECTED]> wrote:
>
> ** I would love it, Ty. Thanks!
>
> But rather than send it to all of us, does BMC have a link to it that you
> could send us? If not, perhaps you could h
I would love it, Ty. Thanks!
But rather than send it to all of us, does BMC have a link to it that you
could send us? If not, perhaps you could have Matt Reinfeldt put the notes
on his site. Just trying to stop the slaughter of innocent bandwidth!
Rick
On 11/27/07, T. Dee <[EMAIL PROTECTED]>
Hey guys I got the documentation from Remedy on what workflow was changed in
Patch 6.
Is anyone interested - I can email it to you.
Ty
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to:[EMAIL PROTECTED]
Sent: Wednesday, November 07, 2007 3:23 AM
Subject: Re: OT: ITSM 7.0 - Patch 6
** I hear you...
What I would recommend is of course running it first on a dev/test
environment. You could create a user with a name like 'ITSM7Patch006' to run
the installer with. This
> I see 144 bugs that were fixed once.
> I see 154 bugs that were fixed twice.
> I see 4 bugs that were fixed three times.
> I see 7 bugs that were fixed four times.
>
> And I see 305 total unique bug ID's. (That were fixed)
> I wonder how many remain outstanding?
> I wonder how many customers
I got a successful install of it today (environment below). It's not
small - in my environment, 95 new and 986 modified objects (summarized
below).
New Mod Modules
Forms 5 235 AST, CHG, HPD, FIN
Active Links51
All,
During a call today I was asked how long it would take to apply this
patch to a 7.0.0 patch 2 system (running Incident, SLM and Requestor).
So would any one care to guess from start to roll out on production on
that time frame? This would include testing.
Howard
On Nov 7, 2007 5:22 PM, Care
T,
WOW... I just looked at the bug lists from the Problem and Incident
pdf's across the patches from patch 1 upto and including patch 6... (
I did not even look at the Change or Asset "fixed bugs" lists.)
I see:
7 bug ID's that were fixed 4 times. ( twice in Incident and twice in Problem.)
3
I download patch 6 0 - zipped up it is 288 MB.
There are 4 PDF files - Incident, Change, Problem and Asset.
According to the documentation (under "Fixed Defects") or lack thereof - Patch 6
fixes:
49 Incident Defects
35 Asset Defects
44 Change Defects
34 Problem Defects
T.
__
All,
During a call today I was asked how long it would take to apply this
patch to a 7.0.0 patch 2 system (running Incident, SLM and Requestor).
So would any one care to guess from start to roll out on production on
that time frame? This would include testing.
Howard
On Nov 7, 2007 12:12 PM, Ca
Also... please do not forget the fact that ITSM is also about data
configuration too. The objects that are changes are only one part of
the puzzle of "what a patch does".
It is a difficult enough of a task for us to figure this stuff out by
brute force. However there are several RFE's that should
n list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen
> Sent: Wednesday, November 07, 2007 12:23 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: OT: ITSM 7.0 - Patch 6
>
>
> ** I hear you...
>
>
> What I would recommend is of course running it first on a
..
Joe D'Souza
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Rick Cook
Sent: Wednesday, November 07, 2007 9:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ITSM 7.0 - Patch 6
**
Michael, maybe your boss will allo
t)
[mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen
Sent: Wednesday, November 07, 2007 12:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ITSM 7.0 - Patch 6
** I hear you...
What I would recommend is of course running it first on a dev/test
environment. You could create a user with a name like
Well I told Remedy Technical Support that I want a list of everything
that this
patch touches.
I don't understand how they can expect any of us to apply a patch without
knowing what it updates / replaces, etc.
Most of us have our ITSM 7.0 environment customized.
T.
Quoting Howard Richte
Ok, my question is who wants to be the first?
Howard
On Nov 7, 2007 3:23 AM, Michiel Beijen <[EMAIL PROTECTED]> wrote:
> ** I hear you...
>
> What I would recommend is of course running it first on a dev/test
> environment. You could create a user with a name like 'ITSM7Patch006' to run
> the ins
)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, November 07, 2007 6:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ITSM 7.0 - Patch 6
Well I told Remedy Technical Support that I want a list of everything that
this patch touches.
I don't understand how they can expect any of us to
I hear you...
What I would recommend is of course running it first on a dev/test
environment. You could create a user with a name like 'ITSM7Patch006' to run
the installer with. This way it is pretty easy to see which workflow and
fields have been touched by the installer.
If you have sticked to t
ist@ARSLIST.ORG
Subject: Re: ITSM 7.0 - Patch 6
Christopher,
Not all defects are listed in the patch release. Got this answer from
support when asking for a defect:
"Please note that not all fixes are documented in the readme."
--
Jarl
On Nov 6, 2007 8:27 PM, strauss <[EMAIL PROT
: arslist@ARSLIST.ORG
> Subject: Re: ITSM 7.0 - Patch 6
>
> Christopher,
>
> Not all defects are listed in the patch release. Got this
> answer from support when asking for a defect:
>
> "Please note that not all fixes are documented in the readme."
>
>
gt;
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> > Sent: Tuesday, November 06, 2007 12:44 PM
> > To: arslist@ARSLIST.ORG
> > Subject: OT: ITSM 7.0 - Patch 6
> >
> > I
mber 06, 2007 12:44 PM
To: arslist@ARSLIST.ORG
Subject: OT: ITSM 7.0 - Patch 6
I don't understand Remedy - I have run into issues with
Incident and have reported them to Remedy.
Remedy has identified them as known errors
(SW00249109,SW00262080,SW00263933).
I can not find these on their sup
ist(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Tuesday, November 06, 2007 12:44 PM
> To: arslist@ARSLIST.ORG
> Subject: OT: ITSM 7.0 - Patch 6
>
> I don't understand Remedy - I have run into issues with
> Incident and have reported them to Remedy.
>
I don't understand Remedy - I have run into issues with Incident and have
reported them to Remedy.
Remedy has identified them as known errors (SW00249109,SW00262080,SW00263933).
I can not find these on their support web site.
I'm told that Patch 6 will fix these issues. However, i'm also told
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