t from my Verizon Wireless BlackBerry
> --
> *From: * Gmail
> *Sender: * "Action Request System discussion list(ARSList)" <
> arslist@ARSLIST.ORG>
> *Date: *Sat, 14 May 2011 11:04:44 -0400
> *To: *
> *ReplyTo: * arslist@ARSLIST.ORG
>
To:
Reply-to: arslist@ARSLIST.ORG
Subject: Restricting Operational Categorizations
We have created an assignment rule for one of our integrations and it works
fine. However, support people from time to time, accidently open tickets
against this set of operational categorizations resulting in those ti
We have created an assignment rule for one of our integrations and it works
fine. However, support people from time to time, accidently open tickets
against this set of operational categorizations resulting in those tickets
being sent to the same support group that handles the tickets coming
he poster and not
> the official opinion of BMC)
>
>
>
> ---- Original Message ----
> Subject: Re: ITSM 7 Operational Categorizations
> From: "Easter, David" <[EMAIL PROTECTED]>
> Date: Fri, November 07, 2008 11:41 am
> To: arslist@ARSLIST.ORG
>
) on behalf of Thad K EsserSent: Fri 11/7/2008 9:04 AMTo: arslist@ARSLIST.ORGSubject: Re: ITSM 7 Operational Categorizations** Perhaps a wiki. Something like Axton's http://www.arswiki.org/ Thad EsserRemedy Developer"Argue for your limitations, and sure enough, they're yours.&qu
stem discussion list(ARSList) on behalf of Thad K Esser
Sent: Fri 11/7/2008 9:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Operational Categorizations
**
Perhaps a wiki. Something like Axton's http://www.arswiki.org/
Thad Esser
Remedy Developer
"Argue for your limitations,
sion list(ARSList)"
11/07/2008 06:31 AM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: ITSM 7 Operational Categorizations
**
You know, isn?t it time we started a non-BMC controlled knowledgebase?
Maybe something MySQL-based or something similar? I remem
06, 2008 9:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Operational Categorizations
** Well, as the author of the document, I posted it on the BMCDN for
convenience purposes only, not as an exclusive place for you all to get to it
or to grant BMC exclusive rights over it. If BMC has a
Kudos, Rick!
Jennifer Meyer
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Rick Cook
Sent: Thursday, November 06, 2008 9:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Operational Categorizations
** Well, as the
Well, as the author of the document, I posted it on the BMCDN for
convenience purposes only, not as an exclusive place for you all to get to
it or to grant BMC exclusive rights over it. If BMC has a problem with
people getting this document from some other source, they can come talk to
me. If BMC
Listers,
this stuff is confidential and does not have to be shared in other external
forums like this one.
Here's the message I got from BMC a few minutes ago:
Mario – It has come to my attention that a document posted on BMCDN in a
PRIVATE section for BMC Elite and Premier was posted in an ext
-Original Message-
From: Jon Chau <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thu, 6 Nov 2008 10:43 am
Subject: Re: ITSM 7 Operational Categorizations
** Due to the all the requests for this doc, I have uploaded it and it
should be available here:
http://www.mediafire.com/?sharekey
sent Pam a copy off list.
Mario
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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G
Sent: Thu, 6 Nov 2008 10:43 am
Subject: Re: ITSM 7 Operational Categorizations
** Due to the all the requests for this doc, I have uploaded it and it should
be available here:
http://www.mediafire.com/?sharekey=0fd89e0201d9df71d2db6fb9a8902bda
Jon
On Thu, Nov 6, 2008 at 8:29 AM, Pam Hol
I would like to have a copy as well please.? I tried accessing the site and
could not retrieve the document.? Thank You!
-Original Message-
From: Mario Roehr <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thu, 6 Nov 2008 10:27 am
Subject: Re: ITSM 7 Operational Categoriz
riginal Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie :CO IS
> Sent: Thursday, November 06, 2008 10:12 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ITSM 7 Operational Categorizations
>
> Can someone
I would like a copy also.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie :CO IS
Sent: Thursday, November 06, 2008 10:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Operational Categorizations
Can
sent her a copy off list.
Cheers,
Mario
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Can someone send me this doc?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mario Roehr
Sent: Thursday, November 06, 2008 5:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Operational Categorizations
Listers,
for anyone
ow.
thanks,
Candace DeCou
From: Action Request System discussion list(ARSList) on behalf of Begosh, Kevin
Sent: Thu 11/06/2008 6:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Operational Categorizations
I tried to access the document and I got this error
:[EMAIL PROTECTED] On Behalf Of Mario Roehr
Sent: Thursday, November 06, 2008 8:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Operational Categorizations
Listers,
for anyone who is interested, the document can be found here:
http://developer.bmc.com/communities/docs/DOC-3231
Cheers,
Mario
Hello listers,
Anyone who can share the document with me?
Thanks
Rick Cook-3 wrote:
>
> I wish I had published this last year, but better late than never, I
> suppose. This is a link to a paper I just wrote up on how to set up
> Operational Categorizations in ITSM 7. Not a proce
5/08, Jon Chau <[EMAIL PROTECTED]> wrote:
From: Jon Chau <[EMAIL PROTECTED]>
Subject: Re: ITSM 7 Operational Categorizations
To: arslist@ARSLIST.ORG
I would love a copy of the list myself.
Please
Thanks in advance.
--- On Wed, 11/5/08, Jon Chau <[EMAIL PROTECTED]> wrote:
From: Jon Chau <[EMAIL PROTECTED]>
Subject: Re: ITSM 7 Operational Categorizations
To: arslist@ARSLIST.ORG
Date: Wednesday, November 5, 2008, 7:50 PM
**
Greet
find it.
>
> Thanks in advance!
>
> Jon
>
>
> On Fri, May 2, 2008 at 10:20 AM, Rick Cook <[EMAIL PROTECTED]> wrote:
>
>> ** I wish I had published this last year, but better late than never, I
>> suppose. This is a link to a paper I just wrote up on how to s
Listers,
I sent him a copy off list.
Regards,
Mario
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
published this last year, but better late than never, I
> suppose. This is a link to a paper I just wrote up on how to set up
> Operational Categorizations in ITSM 7. Not a procedural manual like BMC
> provides, but one that actually gives an example of values that one might
> use, and i
ick Cook
> *Sent:* Friday, May 02, 2008 11:21 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* ITSM 7 Operational Categorizations
>
>
>
> ** I wish I had published this last year, but better late than never, I
> suppose. This is a link to a paper I just wrote up on how to
Thank you very much Rick!!!
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, May 02, 2008 11:21 AM
To: arslist@ARSLIST.ORG
Subject: ITSM 7 Operational Categorizations
** I wish I had published this last year, but better
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, May 02, 2008 2:21 PM
To: arslist@ARSLIST.ORG
Subject: ITSM 7 Operational Categorizations
** I wish I had published this last year, but better late than never, I
suppose. This is a
I wish I had published this last year, but better late than never, I
suppose. This is a link to a paper I just wrote up on how to set up
Operational Categorizations in ITSM 7. Not a procedural manual like BMC
provides, but one that actually gives an example of values that one might
use, and
scussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: 22. august 2007 18:49
To: arslist@ARSLIST.ORG
Subject: Re: Operational Categorizations
**
I did misquote myself on the Cats - Tier 2 would be "Software" and Tier
3 would be "Laptop". The CI would
> ticket.
>
> I agree with you though, I prefer the old way better.
>
> -Original Message-
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> *Sent:* Wednesday, August 22, 2007 10:21 AM
> *To:* arslist
way better.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday, August 22, 2007 10:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: Operational Categorizations
**
I like t
f the hardware/software being
installed/fixed, etc.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Wednesday, August 22, 2007 8:08 AM
To: arslist@ARSLIST.ORG
Subject: Operational Categorizations
**
Good mo
Good morning,
We've had a meeting and the management wants to consider reversing the
Operational Categorizations. It doesn't really make sense to me, but I
thought I'd post it here and see if anyone else has done it, and if so,
what ramifications you've run into.
In the
03, 2007 6:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Operational Categorizations
**
Tier 1 Slow System
Tier 2 select laptop, Desktop or Server
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 3 May 2007 9:12 AM
Subject: Re: ITSM 7 Operational
Tier 1 Slow System
Tier 2 select laptop, Desktop or Server
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 3 May 2007 9:12 AM
Subject: Re: ITSM 7 Operational Categorizations
The one problem I have had trouble thinking of a way to categorize is a
ITSM 7 Operational Categorizations
Yeah, I know the tier 3 is optional, and we're going to stay very
generic in that (i.e. PC, Application, Server), so that we don't step on
the specific product data in the Product Cats. So Tier 3 (Application)
will be the leadin to the details (Office
ats.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gareth Oliver
Sent: Wednesday, May 02, 2007 5:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Operational Categorizations
I quite like the user request breakdown... with the exce
System discussion list(ARSList) on behalf of Rick Cook
Sent: Wed 02/05/07 09:33
To: ARSList
Subject: Re: ITSM 7 Operational Categorizations
**
Hey, Roger, I think I came up with something that works - naturally, after I
posted my request (Side note: The ARSList is so powerful, just posting to it
oduct ones
if you count the product name, version, and Mfgr. Separating out specific
product data from the Operational Categorizations and having them still make
sense is the challenge.
I think the solution I came up with (and posted here) yesterday (inserting
the Tiers into a question) will work
That's similar to the way we are doing it. This provides the largest list to be
tier 3.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 1 May 2007 7:33 PM
Subject: Re: ITSM 7 Operational Categorizations
**
Hey, Roger, I think I came up with some
mber Data Usage.
Finally, keep in mind what your Categorizations will be used for. In Remedy,
Categorizations drive potential Assignments, Reporting, Solutions/Knowledge
Bases, and are an aid in performing Searches. You want to ensure your
Categorizations support these functions, so periodically perform a "
discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice
Sent: Tuesday, May 01, 2007 3:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Operational Categorizations
**
Your Tier 1 and 3 need to be reversed then it will make sense with the new
ITIL driven design concepts
, 1 May 2007 15:41:09 -0700
To: arslist@ARSLIST.ORG
Subject: ITSM 7 Operational Categorizations
I am searching for good examples of how to set up the Operational
Categorization sets in ITSM 7.0, and finding the pickings pretty slim (the
Remedy KB is typically sparse). Conceptually, I know that it n
Your Tier 1 and 3 need to be reversed then it will make sense with the new ITIL
driven design concepts.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 1 May 2007 6:41 PM
Subject: ITSM 7 Operational Categorizations
**
I am searching for good examples of
I am searching for good examples of how to set up the Operational
Categorization sets in ITSM 7.0, and finding the pickings pretty slim (the
Remedy KB is typically sparse). Conceptually, I know that it needs to
complement the Product Categorization, primarily by NOT duplicating the
information con
We are struggling with this as well, going from a custom helpdesk app with
4 levels of categorization to the new ITSM 7 with 3 OpCat + 3 ProdCat.
Here is BMCs emplanation from the ITSM Config manual:
Operational categories list all the operational services that a typical
help desk provides, such
Here is the information I received
Operation Catalog is for service support - which basically means that you
are generating Tier 1 (required) and Tier 2 & Tier 3 (Optional) for Service
Desk and Change Management requests.
Product Catalog is for CI tracking - In otherwords related to CMDB trac
half Of Tony
WorthingtonSent: Thursday, September 07, 2006 12:46To:
arslist@ARSLIST.ORGSubject: Product/Operational Categorizations in
ITSM7
** So I'm not looking to re-kindle
the CTI discussions... :-) But
for those of you implementing ITSM 7 have you found that the operational
catego
suspect you're right.
Rick
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington
Sent: Thursday, September 07, 2006 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Product/Operational Categorizations in IT
2006 10:46 AMTo:
arslist@ARSLIST.ORGSubject: Product/Operational Categorizations in
ITSM7
** So I'm not looking to re-kindle
the CTI discussions... :-) But
for those of you implementing ITSM 7 have you found that the operational
categorizations are pretty much CTI's (in the tradi
**
So I'm not looking to re-kindle the
CTI discussions... :-)
But for those of you implementing ITSM
7 have you found that the operational categorizations are pretty much CTI's
(in the traditional sense)? And product categorization is tied more
closely to the CMDB?
I guess what I&#
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