Hi All
I am sure everyone on the list has at some point added a table field either to
an OTB or custom form and know the power of being able to collect and provide
access to the information our end users need. One of the current shortcomings
in Smart IT is the inability to create add table
tier with
a couple of pop up questions. Thought maybe I could set the questions in the
resolution field on resolve and go from there. Really don't want to set on
create as that would look goofy. Any ideas much appreciated.
ARS 18.08
ITSM 18.08
Smart IT 18.08
Thanks
Mark
Mark Brittain | Senior Sy
applications over.
* We have a number of our custom fields that we have on the console view.
I haven't found a way to add and remove fields to the ticket console yet.
I would really like to move over to the new views, but it may come at a cost.
I'm just starting to look at Smart IT, so there may
We have been analyzing it for use in production and have found it a decent
replacement except for two issues:
1. Menus assigned by active links - there is no direct substitute for
this functionality with Smart IT workflow in our version (18.05), and
2. Service Requests - Smart IT does
We've been running 9x for awhile now in production. We are usually only a
month behind the latest release in production. I've been playing with Smart IT
19.02 in development and it still seems like it is not a replacement for the
old ITSM mid-tier app. Is anyone running Smart
Dear All
I need to add a Handling Duration field to one of my reports which is defined
as TIMESTAMP - Submit Date.
I created:
a.) a calculated field Current Date
b.) a calculated field Handling Time by substracting submit date from current
time.
And even though the resulting SQL
Feb 27, 2019 at 12:55 PM Jason Miller
>> wrote:
>>
>>> Not really sure how this would have changed based on the changes you
>>> described, but not being in a cluster... does one of the Smart Reporting
>>> servers have Email Notifications set to Off in t
morning to be certain.
>>
>> Thanks
>> Dave
>>
>>
>>
>> On Wed, Feb 27, 2019 at 12:55 PM Jason Miller
>> wrote:
>>
>>> Not really sure how this would have changed based on the changes you
>>> described, but not being in a cluste
orning to be certain.
>
> Thanks
> Dave
>
>
>
> On Wed, Feb 27, 2019 at 12:55 PM Jason Miller
> wrote:
>
>> Not really sure how this would have changed based on the changes you
>> described, but not being in a cluster... does one of the Smart Reporting
>> server
in the morning to be certain.
Thanks
Dave
On Wed, Feb 27, 2019 at 12:55 PM Jason Miller
wrote:
> Not really sure how this would have changed based on the changes you
> described, but not being in a cluster... does one of the Smart Reporting
> servers have Email Notifications s
Not really sure how this would have changed based on the changes you
described, but not being in a cluster... does one of the Smart Reporting
servers have Email Notifications set to Off in the General Settings config?
Otherwise I would expect both servers to send broadcast emails
independently
Good day folks,
Have a Smart Reporting question for everyone. We have suddenly started to
see duplicate emails being sent for scheduled broadcasts.
We have two servers set up for Smart Reporting. They are not configured in
a cluster.
Over the weekend there were two changes made. One
2019 18:29
To: ARS List
Subject: Smart Reporting memory issue
Good day folks.
It seems that we had an issue with memory on Smart Reporting servers that a lot
of folks were seeing. It seemed that daily we were cycling TomCat on one or
the other server. For over two weeks we’ve noted needed
Good day folks.
It seems that we had an issue with memory on Smart Reporting servers that a
lot of folks were seeing. It seemed that daily we were cycling TomCat on
one or the other server. For over two weeks we’ve noted needed to cycle
the service. It seems to be behaving better. Did
Julie the formatting capabilities are available within Smart Reporting to
populate values from Remedy Data. However, what is currently not available
or supported is to execute a search in Remedy/ITSM and have search
parameters passed to Smart Reporting as Crystal Reports did when using
Macros
Hi Julie,
Smart reporting has capability to add lot of formatting options and also to
dynamically populate relevant data.
Regards,
Guru
From: ARSList On Behalf Of Parkin, Julie (WSP)
Sent: 09 January 2019 00:57
To: ARSList
Subject: Smart Reporting
Has anyone built Smart Reports
Has anyone built Smart Reports which are formatted text with data inserted,
example a business letter to tell someone when an appointment date is. We have
you to get Smart Reporting installed and are trying to figure out if it well
handle the "reports" that we have.
Julie Par
Hi All
In the process of implementing ITSM 9 and Smart IT 1.5. In ITSM I have a
character menu on a custom field in the Incident that I have successfully added
to the Smart IT. In Smart IT the field is type ahead only (Start typing).
Is there a way to make it a drop down like it is in ITSM
in "Smart IT" to be the means of contact of customers with the operators
of the service desk.
This integration should create the incident as does MyIT Virtual Chat.
Has anyone enabled it for this functionality?
Do you recommend any alternative options
For Ticket Search, Smart IT uses Remedy AR System’s Full Text Search engine. It
has a Relevancy Ranking algorithm which considers the Search text typed in by
the user and the "FTS indexes" fields for Ticket Forms. The relevancy ranking
algorithm assigns a "score" to e
in Smart IT
**
Hi All
In Smart IT 1.5 when you display an Incident and select Resources you are
presented with a list of KB articles. Does anyone know how the articles are
sorted? Is it by KB number, some keyword, weight, age?. Ideally if I have an
Incident for a customer, I would like
Hi All
In Smart IT 1.5 when you display an Incident and select Resources you are
presented with a list of KB articles. Does anyone know how the articles are
sorted? Is it by KB number, some keyword, weight, age?. Ideally if I have an
Incident for a customer, I would like the customer's
ugust 9, 2017 at 11:59 AM
To: "arslist@ARSLIST.ORG" <arslist@ARSLIST.ORG>
Subject: Re: Smart IT Assigned Person
**
Hello everyone.
On the subject of Smart IT, by any chance would anyone know how I could
customize Smart IT to have the ability to apply an Incident Template after an
Thanks Joe,
This is what has basically halted our Help Desk Consultants from using Smart
IT. Incident Request come to us from all kind of sources. Web, E-mail, Direct
input, Chat, etc.. and if they can not apply a template it is almost pointless
to use for us.
Kevin Candelaria
Senior
list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin M Candelaria
Sent: Wednesday, August 09, 2017 3:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Smart IT Assigned Person
Hello everyone.
On the subject of Smart IT, by any chance would anyone know how I could
customize Smart IT to have
how that
pans out.
I’ll be honest that when I saw how useful Smart and My IT were in its current
state, when you compare these tools with the Mid-Tier, there were too many
functionalities that I found were not consistent between the two as well as
between them and the Mid-Tier.. I had compiled
I agree Shawn. Using the backend processing of assignment engine is prob a
better way to go
Sent from my iPhone
> On Aug 9, 2017, at 10:28 AM, Pierson, Shawn
> <shawn.pier...@energytransfer.com> wrote:
>
> **
> Was Innovation Studio ever released?
>
> Al
Was Innovation Studio ever released?
Also, you can customize Smart IT with JavaScript but that only works for the
web client and not the mobile clients. That being said, it’s not supported and
will disappear whenever you upgrade. If I were given the requirement that Mark
has, I’d probably
From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Martin D'Souza, Joseph (Joseph
> Martin D'Souza)
> Sent: Tuesday, August 08, 2017 5:44 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Smart IT Assigned Person
>
> **
> I have s
PM
To: arslist@ARSLIST.ORG
Subject: Re: Smart IT Assigned Person
**
I have seen quite a few limitations and/or discrepancies even with both SmartIT
and MyIT, most of them being at a functionality level when comparing the same
function either with the Mid-Tier or its other counterpart (SmartIT vs
or a plain oversight,
I do not know and I had not raised a ticket with BMC Support to follow up
with my observations.
So given a choice to make that decision myself, I would continue to have my
users use the Mid-Tier and not really pay much heed to either Smart or My IT
until there is a more stab
join form. Finally I had an active
link to do a change menu if the Incident Type was Infrastructure Event.
Of course in Smart IT you no longer have active links. I can write a custom
menu that would not require an active link but I don't know of a way to
populate it into Smart IT. Any ideas? I did
HI All
Are menus embedded in Smart IT or can they be changed? As an example if I were
to change the Assignee menu in the HPD:Help Desk would that change be reflected
in the Incident displayed in Smart IT? If it can be are there any steps I need
to take to make that work.
In 7.6 I have
ase...@gmail.com>:
>
>> **
>> Hi,
>>
>> I've a problem with chat in Smart IT.
>> Smart IT and openfire are installed on the same server.
>> I'm able to connect to chat from ITSM 8.1. but not from Smart IT 1.5.01
>> In Smart IT chat is still disabled.
Hi.
Verify that you have set up the Authentication provider correctly.
https://docs.bmc.com/docs/display/public/smartIT15/Installing+Chat+on+a+remote+server
2.C
//Rune
2017-05-02 12:56 GMT+02:00 Irina Solarcuka <irinase...@gmail.com>:
> **
> Hi,
>
> I've a problem
Hi,
I've a problem with chat in Smart IT.
Smart IT and openfire are installed on the same server.
I'm able to connect to chat from ITSM 8.1. but not from Smart IT 1.5.01
In Smart IT chat is still disabled.
connect.properties file contains:
#MyIT server host and port, this is required
Hi,
I'm not able to connect to chat from Smart IT 1.2 It is loading whole the
time.
I'm facing the following error in Console:
XMLHttpRequest cannot load
http://itsmbe-t1.corp.tele2.com:7070/http-bind/?jid=irinsola_001.
No 'Access-Control-Allow-Origin' header is present
Unless something has changed without knowing it, the @ tagging doesn't trigger
notifications unfortunately. All it does is add it to that person's dashboard
news feed in Smart IT.
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Hi All,
I am facing issue with Smart IT activity. When I tag a person with @ and post activity it is not sending OOB notification to tagged person.
Suggestions please.
Thanks,
Chetan
___
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Hello Team,
Greetings!!
I have query that, can we do branding for mobile application for MY IT and
SMART IT.
I have little bit information about backend forms for doing branding in SMRAT
IT and MY IT but in Web based application.
It would be great if you can make me understand about
Basic question here. In the documentation I only saw that is recommended not
to install Smart Reporting on the same server as ARSystem. In addition to
Smart Reporting we are using Analytics. We have a report server setup for
Analytics already. Would you recommend loading Smart Reporting
Tauf and David,
Thanks for the reply. The product claims that you can create a formula
using an SQL based formula, but when I tried it, the report stopped
working. Also how do you do a table in a smart reports? They seem to have
a lot of graphs but no tables.
Also I don't believe that our
My organization has had Smart Reporting and we use Remedy onDemand. The tool is
powerful and can deliver the reports but it's been buggy when it comes to
calculating date/time queries. We are also having issues with the way user
sessions are translated from ITSM to smart reporting. The handoff
Yes smart reporting will work for most reports. You can also implement BMC
Analytics for complex reporting using cursors and other advanced functions,
which if done right blows regular Crystal reports out of the water.
Sent from my Verizon, Samsung Galaxy smartphone
Original
Hey,
At this point I am a Remedy user/report developer, rather than a Remedy
Developer, just as a preface (they won't let me get my hands on it!). But
my question is about Smart Reporting. Has anyone used it to create
reports? We have developed some very sophisticated Crystal Reports,
however
Happy Friday!
https://docs.bmc.com/docs/display/public/smartIT14/Home
Pradeep
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris
Sent: Friday, May 27, 2016 1:52 PM
To: arslist@ARSLIST.ORG
Subject: Smart IT 1.4/MYIT
**
Hi,
Does anyone
Hi,
Does anyone have a link to the Smart IT 1.4? Or is there not any
documentation for Smart IT 1.4?
I hope this is not another case where the documentation is missing.
___
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@ARSLIST.ORG] För Tauf Chowdhury
Skickat: den 12 maj 2016 10:36
Till: arslist@ARSLIST.ORG
Ämne: Re: Smart Reporting - Change DB Password
**
Magnus,
No clue if this will even work but see this URL:
http://www.yellowfinbi.com/YFForum-Changing-the-JDBC-user-password-in-the-web-xml-file-?thread=105091
; I´ll need to change the login password that runs the smart reporting
> database. The problem is that I can’t find where I change the password in any
> config. As soon i change the login password in the database I can’t run Smart
> Reporting. Does anyone know how to?
>
> //Magnus Blixt
Hi
I´ll need to change the login password that runs the smart reporting database.
The problem is that I can't find where I change the password in any config. As
soon i change the login password in the database I can't run Smart Reporting.
Does anyone know how to?
//Magnus Blixt
Rolling out Smart Reporting and our report team is trying to figure out how to
disable "rounding" of decimals. Our customer requires our SLA reports to have
the calculations show on the report with truncated decimals that are NOT
rounded.
Don't see anything in the documentation
Hi Tauf:
> Anyone run into and hopefully fix the date/time issue in Smart Reporting
> where it evidently can't understand the concept of midnight!?
> For example, using date measures like "yesterday" yields results from 12p
> noon Changing the time to 12am still
Does it make any difference if you use 24hr time? For example, instead of
"12:00:01 AM", have you tried "00:00:01"?
Thanks,
-JDHood
On Fri, Feb 19, 2016 at 12:12 PM, Tauf Chowdhury <taufc...@gmail.com> wrote:
> Anyone run into and hopefully fix the date/time iss
Anyone run into and hopefully fix the date/time issue in Smart Reporting where
it evidently can't understand the concept of midnight!?
For example, using date measures like "yesterday" yields results from 12p noon
Changing the time to 12am still shows 12 noon. It only recognizes 1
Anyone fiddled with Smart IT enough to know how to disable certain modules from
the Smart IT console? (i.e. Work Order, Task modules). Customer does not
utilize WO and Task modules within ITSM and will want not want them
available/visible from Smart IT. Suggestions?
Thank you,
Bryan
Thanks Levi! I'll forward this to my partner.
Warren
On Thu, Sep 24, 2015 at 10:13 PM, Lippincott, Levi (OMA-GIS) <
levi.lippinc...@interpublic.com> wrote:
> **
>
> Warren,
>
>
>
> I was installing Smart Reporting 9 SP1 and ran into a similar issue. The
> err
discovered a bug with the installer for Smart
Reporting. Evidently the Servername cannot have any special characters in
the install setup process. Now, while our servername is clean in that
regards, the FQDN is full of periods and dashes which breaks the install.
We can't figure out a way around
Warren,
I was installing Smart Reporting 9 SP1 and ran into a similar issue. The error
messages I was getting were not as clear as they should have been.
After a few days dealing with support and them talking to the developers of the
install package we were able to get my install to work
discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jamie
Sent: Tuesday, August 18, 2015 9:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Smart IT Issue - Relating CIs
Shawn,
What version of Smart IT are you using? I'm working through a project to
implement Smart IT and I'm using Smart
That is a bit odd, as I'm also listed as an Administrator on my environment.
___
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Where the Answers Are, and have been for 20 years
Good morning,
I thought I'd ask this here (I'm going to follow up elsewhere with BMC as well)
because I'd like an answer but I'm also curious about how many other people are
using Smart IT in production today.
The issue we're having that I'd like to discuss is specifically around relating
CIs
Fred/Jarl - thanks again for you help.
I was able to resolve this issue working back with BMC Support. I had
originally extracted the .solaris.gz file on my local workstation and then
FTP'd the extracted files and folders to my Unix server. For whatever reason,
that looks to be the cause of
If yo seee this log event in your log file:
/usr/remedy/ARSystem/UserExperiencePatch1.1.00/solaris/SmartITPatch/Disk1/files/jre/bin/java
-Xmx256m -classpath
/usr/remedy/ARSystem/UserExperiencePatch1.1.00/solaris/SmartITPatch/Disk1/
-Dsun.java2d.noddraw=true -Dswing.volatileImageBufferEnabled=false
I had our Unix admin's install Java 7u80 on our server and get the following
Java version using 'java -version'
java version 1.7.0_80
Java(TM) SE Runtime Environment (build 1.7.0_80-b15)
Java HotSpot(TM) Server VM (build 24.80-b11, mixed mode)
I've tried setting the Java_Home variable to
Fred - thanks for the help. I was too focused on trying to get the Java path
and Xmanager window to work that I forgot to even check the Java version our
Unix admins have installed on the server. Looks like the server I'm working on
has Java 1.6.0_26 and some of our others still have 1.5.x
Has anyone out there been able to successfully install any (but preferably 1.1)
Smart IT User Experience patch on a Unix environment? I have downloaded and
uploaded the installer file into my Unix environment, but this installer has a
'setup.bin' executable rather than the normal 'setup.sh
: Installing Smart IT User Experience patch on Unix
Has anyone out there been able to successfully install any (but preferably 1.1)
Smart IT User Experience patch on a Unix environment? I have downloaded and
uploaded the installer file into my Unix environment, but this installer has a
'setup.bin
Hello ARListers,
I am getting the following error whenever I try to create a ticket in Smart
IT.
You must enter the Operational Categorization and Product
Categorization before submitting this request (ARERR 1213121)
It is an AR System User error, so I cannot see it nay of the logs. I am
, 2015, at 3:02 PM, Saji Philip sphili...@gmail.com wrote:
**
Hello ARListers,
I am getting the following error whenever I try to create a ticket in
Smart IT.
You must enter the Operational Categorization and Product
Categorization before submitting this request (ARERR 1213121
] On Behalf Of Saji Philip
Sent: Friday, July 10, 2015 2:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: Smart IT error
**
Was just trying create a ticket.. From scratch and I am picking the
categories.
On Fri, Jul 10, 2015, 2:45 PM Tauf Chowdhury taufc...@gmail.com wrote:
Just
in Smart
IT.
You must enter the Operational Categorization and Product Categorization
before submitting this request (ARERR 1213121)
It is an AR System User error, so I cannot see it nay of the logs. I am
thinking I am missing something in configurations...
Any ideas?
_ARSlist
: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip
Sent: Friday, July 10, 2015 2:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: Smart IT error
**
Was just trying create a ticket.. From scratch and I am picking the categories.
On Fri, Jul 10, 2015
Philip
*Sent:* Friday, July 10, 2015 2:47 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Smart IT error
**
Was just trying create a ticket.. From scratch and I am picking the
categories.
On Fri, Jul 10, 2015, 2:45 PM Tauf Chowdhury taufc...@gmail.com wrote:
Just guessing here but do you
:47 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Smart IT error
**
Was just trying create a ticket.. From scratch and I am picking the
categories.
On Fri, Jul 10, 2015, 2:45 PM Tauf Chowdhury taufc...@gmail.com wrote:
Just guessing here but do you have those fields populated via
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Saji Philip
*Sent:* Friday, July 10, 2015 2:47 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Smart IT error
**
Was just trying create a ticket.. From scratch and I am picking
So with my last email a few minutes ago about the Ideas process updates and
renewed hope we'll see some movement around submitted Ideas, I posted Smart
Reporting for non-ITSM https://communities.bmc.com/ideas/10527.
Smart Reporting addresses what many of us have felt is a deficiency in
native
There is hotfix available for this issue. Can you tell me the request
number you submitted with support. I will send you the hotfix via ticket.
Regards,
Vaibhav
On Feb 27, 2015 3:33 AM, BradRemedy bradrem...@gmail.com wrote:
**
Hi All
I have Smart IT installed against ITSM 8.1
Hi All
I have Smart IT installed against ITSM 8.1. The installation went through
with no errors and all looks pretty good.
However, I am having a small problem where if I want to create a new
incident on the Smart IT console that the Urgency, Impact and status drop
down fields are not showing
Hi
Anyone know where the config file is for Smart IT ? We have run into a
problem where our POC environment has stopped working and I suspect that it
is a configuration we have done on out side somewhere that is causing the
problem.
Currently, when we go to the smart IT page, I am presented
Hi
Anyone know where the config file is for Smart IT ? We have run into a
problem where our POC environment has stopped working and I suspect that it
is a configuration we have done on out side somewhere that is causing the
problem.
Currently, when we go to the smart IT page, I am presented
Please check connect.properties under apache/tomcat/external-conf to see if
ARS details are intact.
Datastore details would be accessible from the MyIT admin console(the
module via Remedy)..
Thanks Regards,
Maheshwari L
Good day! During my installation of Smart IT I selected to remove the leading
zeros from the ticket number. After searching documentation I cannot find how
to change this short of doing the install again. Has anyone run into this?
Thank you!
~~~
Terri
ARS 8.1.01
ITSM 8.1.01
Me and Howard worked together on this issue. There is no separate license
required for smart IT. User can have fixed or floating license.
Important part is permission that controls whether you want to login to
smart IT as an administrator or Agent.
Hope this helps.
Regards,
Vaibhav
**
My
: Thursday, November 20, 2014 7:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] AR license user license needed for Smart-IT
**
Me and Howard worked together on this issue. There is no separate license
required for smart IT. User can have fixed or floating license.
Important part is permission
AR license.
Howard
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *vaibhav wadekar
*Sent:* Thursday, November 20, 2014 7:39 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: [arslist] AR license user license needed for Smart-IT
**
Me
to fixed would
suddenly grant access.
-Rick
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta)
Sent: Friday, November 14, 2014 1:39 PM
To: arslist@ARSLIST.ORG
Subject: AR license user license needed for Smart-IT
**
All
All,
Does anyone know what AR license user license needed for Smart-IT. I just tried
to give access to a user (who has all kinds of incident licenses, as well as
others) and a floating AR user license and he had no access. All I did was give
him a fixed one and it worked great.
Any ideas
That’s what I was thinking too but wasn’t sure. Thanks.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip
Sent: Monday, November 03, 2014 5:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Smart IT install
**
I believe that's the user
I believe that's the user experience patch 1.x. Its there with the smart
IT download. You will have to install it on the application server first.
On Nov 3, 2014 1:22 PM, Tommy Morris tommy.mor...@radioshack.com wrote:
**
Where do you find the GalileoSocialPatch1.0.windows.zip? According
... But at the
Engage they said 2 servers, one primary and a secondary.
On Oct 21, 2014 9:54 AM, Richter, Howard (CEI - Atlanta)
howard.rich...@coxinc.com wrote:
**
Go to a two server install. One for the Mongo DB and the other for
Smart-IT/MyIT.
hbr
*From:* Action Request System discussion list(ARSList
Anyone try it on top of MyIT 2.0?
Howard
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip
Sent: Monday, October 20, 2014 9:12 PM
To: arslist@ARSLIST.ORG
Subject: [arslist] Smart IT install
**
After attending BMC Engage and getting
kill it (If the
client is not happy.)
~
Terje
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta)
Sent: Tuesday, October 21, 2014 2:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Smart IT install
**
Anyone try it on top
Go to a two server install. One for the Mongo DB and the other for
Smart-IT/MyIT.
hbr
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue
Sent: Tuesday, October 21, 2014 10:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Smart
I have one server (not the midtier) with SmartIT/MyIT... But at the Engage
they said 2 servers, one primary and a secondary.
On Oct 21, 2014 9:54 AM, Richter, Howard (CEI - Atlanta)
howard.rich...@coxinc.com wrote:
**
Go to a two server install. One for the Mongo DB and the other for
Smart
: Introducing Remedy with Smart IT (and one of those opportunities
for remote interaction with Engage)
**
Nice. That is a good direction ...
Sent from my iPhone
On Oct 8, 2014, at 7:54 AM, Pierson, Shawn
shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com
wrote:
**
My
After attending BMC Engage and getting gitty over Smart IT, we installed it
on one of our sandboxes. Pretty easy install... Still a work in progress
but excited about what's to come.
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, 2014 3:19 pm
Subject: Introducing Remedy with Smart IT (and one of those opportunities
for remote interaction with Engage)
**
BMC and the Remedy ITSM team are pleased to announce our next generation Remedy
IT Service Management experience,Remedy with Smart IT.
Smart IT provides Remedy
: Introducing Remedy with Smart IT (and one of those opportunities
for remote interaction with Engage)
**
It’s my understanding (from my Acct. Exec), that SmartIT is a free add-on which
is compatible back to ITSM 7.6.04 SP2…..
Tim
From: Action Request System discussion list(ARSList
Hi,
We just had a presentation from BMC regarding Smart IT. from what we understand
after the presentation Smart IT is Free but not MyIT.
Looks impressive
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue
Sent: 08 October
My understanding is that the goal is to eventually use that platform as a the
primary interface for Remedy, so it is not an extra product. Currently, the
scope of Smart IT is limited to Incidents and Work Orders though.
By the way, I downloaded it last week when it was available on EPD, but I
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