RE: [otrs] Multiple authentication modules

Title: Multiple authentication modules   Anyone have any ideas about this (authenticating to multiple domains...)?   Jake   From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Covert, JakeSent: Tuesday, December 14, 2004 6:35 AMTo: [EMAIL PROTECTED]Subject: [otrs] Multiple au

RE: [otrs] Multiple authentication modules

Title: Multiple authentication modules Anyone have any ideas about this (authenticating to multiple domains...)?   Jake   From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Covert, JakeSent: Tuesday, December 14, 2004 6:35 AMTo: [EMAIL PROTECTED]Subject: [otrs] Multiple authe

[otrs] Multiple authentication modules

Title: Multiple authentication modules As a follow on to my previous question about being able to authenticate against multiple domains, here's another: Is it possible to authenticate against an LDAP database for {CustomerUser1} and then authenticate against the DB for {CustomerUser2}? I ca

RE: [otrs] Wide character in subroutine

Can I connect OTRS to more than one domain? I've connected OTRS with one domain fine (Windows 2003 Active Directory), but I have another other NT4.0 Server domain I'd like to use as well. Can this be done? :-) Jake Covert IT Administrator Enterprise Automotive Syste

[otrs] Active Directory as customer backend

Has anyone been able to configure OTRS to use Windows 2003 Active Directory as the customer backend?  If so, are there any quick and dirty guides?   The install documents reference using LDAP as the backend, but I’m not quite sure how AD <==> LDAP mappings would look.   (btw, my Active

RE: [otrs] Webserver - Other than Apache!

Mmmmuuusttt not make disparaging remarks about IIS..!!! Argg Robert Kehl wrote: > On Thursday, May 13, 2004 2:34 PM > Doug Hall <[EMAIL PROTECTED]> wrote: >> Simple Yes or no.. Can this be run on IIS??? If so, is there any >> documentation yet? > > No, sorry. I heard of noone who has success

[otrs] German version of Macosxhints

This is a bit off topic, but oh well... Not sure how many on this discussion list are german AND Mac OS X fans out there, but there is now a german version of the Macosxhints website (http://www.macosxhints.ch/). I basically learned unix off of this site, and the hints can really come in handy.

RE: [otrs] How to enable debug mode.

Wow!! I hearby award Robert the "Most answered tickets in one day certificate"! :-) Robert Kehl wrote: > On Friday, May 07, 2004 5:19 PM > Covert, Jake <[EMAIL PROTECTED]> wrote: >> It's always the little things. The NIS master where our mail server >>

RE: [otrs] How to enable debug mode.

[Kernel/System/Email/SMTP.pm] > $Self->{SMTPDebug} = 0; # shown on STDERR [...] > > -Martin > > On Fri, May 07, 2004 at 10:03:47AM -0400, Covert, Jake wrote: >> I recently started getting an error when trying to send outgoing >> messages. My question is this: How d

RE: [otrs] How to enable debug mode.

Thanks. :-) Martin Edenhofer wrote: > Hi Jake, > > this means the debug of the Net::SMTP module: > > [Kernel/System/Email/SMTP.pm] > $Self->{SMTPDebug} = 0; # shown on STDERR [...] > > -Martin > > On Fri, May 07, 2004 at 10:03:47AM -0400, Covert,

[otrs] How to enable debug mode.

I recently started getting an error when trying to send outgoing messages. My question is this: How do I enabel debug mode? Error: Can't use from: [EMAIL PROTECTED] Enable debug for more info! Comment:Please contact the admin. Bug Report: Traceback: ERROR: OTRS-CGI-13 Perl: 5.6

RE: [otrs] Attachment wrongly labelled

Support Group (586) 986-9698 Work (586) 518-3859 Pager http://www.eds.com * Daniel Seifert wrote: > Am Mi, den 28.04.2004 schrieb Daniel Seifert um 15:07: >> Am Mi, den 28.04.2004 schrieb Covert, Jake um 12:24: >> >> Hi, >> >>>

RE: [otrs] Attachment wrongly labelled

Dan, Are you attachments being stored in the db or the filesystem? * Jake Covert Infrastructure Analyst Electronic Data Systems PSIC Support Group (586) 986-9698 Work (586) 518-3859 Pager http://www.eds.com * Daniel Seifert wrote

RE: [otrs] How to remove field and set its default?

I can confirm this as well with 1.2.3. * Jake Covert Infrastructure Analyst Electronic Data Systems PSIC Support Group (586) 986-9698 Work (586) 518-3859 Pager http://www.eds.com * Wes Plate wrote: > On 4/15/04 9:54 AM, "Martin Ede

RE: [otrs] New Ticket via Phoneview Owner Problem

Sometimes I have to hit the "all" button more than once to get the full list of techs to drop down. Try that. Alex Kelly wrote: > Thanks, > I tried clicking "all". The page reloads, but still no data in the > owner dropdown. > > Alex Kelly > > Tyler Hepworth wrote: > >>> The problem I am hav

RE: [otrs] autoreplys

I kind of like them. That way I know when I come upon a ticket that a given reponse went out to the user and when. (Good paper trail...) Jake Damian Fuentes wrote: > i notice the auto-replies and followup replies are in the ticket. is > there a way to not include them since they are just waste

RE: [otrs] What does "split" do?

Ah... Thank you. Martin Edenhofer wrote: > On Fri, Apr 16, 2004 at 12:17:55PM -0400, Covert, Jake wrote: >> Can you give a practical example of how this feature would be used? > > A customer sends an email with two questions (to different topics). > > So "split"

RE: [otrs] What does "split" do?

Can you give a practical example of how this feature would be used? Martin Edenhofer wrote: > On Fri, Apr 16, 2004 at 10:03:00AM -0600, Tyler Hepworth wrote: >> In addition to "forward", I noticed there is an option to "split". >> What is that? > > So you can split/copy an ticket. > >> Tyler Hep

RE: [otrs] Feature Request

the problem to add > another note with corrected information? > > kai > > -Ursprüngliche Nachricht- > Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Auftrag > von Covert, Jake > Gesendet: Donnerstag, 15. April 2004 20:37 > An: User questions and discussions about

[otrs] Feature Request

Can we have the ability to 're-edit' notes? (maybe add to, subtract, etc...) This would be really useful. * Jake Covert Infrastructure Analyst Electronic Data Systems PSIC Support Group (586) 986-9698 Work (586) 518-3859 Pager http://www.eds.com

RE: [otrs] Unsuccessful upgrade to 1.2.x

These are just some random thoughts here. Sorry if confusing. Jim Wight wrote: > ago became the test system, so, yes, it has fewer tickets. The main > thing we changed was the ticket number format. The Config.pm settings > that are different are: I would change all of these things back, to exac

RE: [otrs] delete stuff

A better question: Why isn't the OTRS FAQ using the FAQ tool built into OTRS? :-) Jake Andreas Haase wrote: > On Tue, 13 Apr 2004, Damian Fuentes wrote: > >> This might be too simple of a question but i couldn't find a way to >> delete entries in the admin area, ie 'e-mail address','queues', e

RE: [otrs] Unsuccessful upgrade to 1.2.x

Couple of questions: > Upgrading a test system to 1.2.1, and then to 1.2.2 and 1.2.3 was > apparently successful. What are the differences between your test system and your production system? I would assume that the volume of tickets? (unless you did an export of prod. Db to test system before a

RE: [otrs] Unsuccessful upgrade to 1.2.x

If you're using apache, is it's error log saying anything? Jim Wight wrote: > > No errors arebeing logged. > Jake ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.ot

RE: [otrs] New 'FAQ: State' page missing in 1.2.3

Bug Report opened. :-) * Jake Covert Infrastructure Analyst Electronic Data Systems PSIC Support Group (586) 986-9698 Work (586) 518-3859 Pager http://www.eds.com * -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL

[otrs] New 'FAQ: State' page missing in 1.2.3

I saw that in the new version of 1.2.3, you've included a button in the FAQ navational bar called 'State'. When I click on this, I get this error: === Software error: Can't read d:/otrs/Kernel/Output/HTML/Standard/FAQStateForm.dtl: No such file or directory at d:/otrs//Kernel/O

RE: [otrs] Version Change Management

I think just a full list of specifically what files have changed might do the trick. Jake Tyler Hepworth wrote: > Is there a way to keep custom code separate from the default so that > it is not lost when I upgrade to a new version? For example, I made > extensive changes to sync2ldap in User.pm

[otrs] OTRS at Chemnitzer Linux-Tag

I saw on the otrs.org website this little blurb: Stefan Wintermeyer (core team) will talk about OTRS on 06th May 2004 at Chemnitzer Linux-Tag in Chemnitz (Germany). Do you know if there's an English transcription of the discussion? * Jake Covert Infrastructure An

[otrs] Feature request: Customer ticket zoom: owner --> real name

Title: Feature request: Customer ticket zoom: owner --> real name When a customer zooms in on a ticket, on the right hand side, is some information about the ticket.  One of those items lists the owner of the ticket.  How could I change the CustomerTicketZoom.dtl to show the full name of the

RE: [otrs] Letting customers choose a FreeText option when they c reatea ti cket

ehl Sent: Thursday, April 01, 2004 12:28 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Letting customers choose a FreeText option when they createa ti cket On Monday, March 29, 2004 4:44 PM Covert, Jake <[EMAIL PROTECTED]> wrote: > Didn't quite fix it. Here i

[otrs] Saved search templates question

nice search template, it's only for my id). Is there a way to either: A) Restore the "Show Open Tickets" functionality or... B) Create saved search templates that apply to every tech? Jake -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Co

[otrs] Feature Request: un-linking tickets

Feature request: Once a ticket is linked, how do you unlink them? Of course, you could probably clear out the ticket number in the Link page, and hit update, but I think if there was an 'Unlink' button or link next to each of the 7 possible link fields. See attached image for my idea of how it m

RE: [otrs] 1.2.2 questions

Title: RE: [otrs] 1.2.2 questions http://doc.otrs.org/1.2/en/html/configfile-freetext.html   Jake   :-) From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Paul StigaardSent: Wednesday, March 31, 2004 1:29 PMTo: User questions and discussions about OTRS.Subject: RE: [otrs] 1.2.2

[otrs] Feature Request: FAQ categories

In the initial FAQ overview section, it lists categories that might not have entries in them. Example: I've created a category called "Unix Administration" for my techs. All the entries in this category are 'internal'. But when a customer takes a look at the FAQ page, they see this category in t

[otrs] FAQ Feature request

Two FAQ-related feature requests: 1) Ability to put a FAQ entry into more than one category. 2) Ability to either delete an already existing category or at lease make it 'invalid'. Thanks. :-) * Jake Covert Infrastructure Analyst Electronic Data Systems PSIC

RE: [otrs] Possible bug when changing a user's email address

Does anyone have any thoughts on this? Jake -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Covert, Jake Sent: Monday, March 29, 2004 2:17 PM To: User questions and discussions about OTRS. Subject: [otrs] Possible bug when changing a user's email ad

[otrs] Possible bug when changing a user's email address

I'm trying to change a customer's email address via the "Customer User" panel. I find the user (via the list, his old email address) and hit change. I updated the necessary fields (Login/Email/CustomerID) with his new email address and hit change. Got this: ==

RE: [otrs] Upgrate to 1.2.2 Admin Account Problem

, March 29, 2004 12:18 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Upgrate to 1.2.2 Admin Account Problem Covert, Jake wrote: >What does the OTRS log file say? > > > I could not find a log file for OTRS, but here is something from my messages file: Mar

RE: [otrs] 1.2.2 questions

questions On Monday, March 29, 2004 4:57 PM Covert, Jake <[EMAIL PROTECTED]> wrote: > Having phone numbers for admins. Often customers would like to call > the admin/tech who's assigned to their ticket. And we want them to. > > Phone: Good idea, indeed. Shouldn'

RE: [otrs] Graphs and Reports

Also Matt, I know through watching this list for a while, that many users have had the 'ol GD not working problem before (myself included during my first install). Have you tried searching the archives of the user discussion list? http://www.mail-archive.com/otrs%40otrs.org/ :-) Jake Covert -

RE: [otrs] Upgrate to 1.2.2 Admin Account Problem

What does the OTRS log file say? Jake Covert -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Rob Poudrette Sent: Monday, March 29, 2004 11:57 AM To: [EMAIL PROTECTED] Subject: [otrs] Upgrate to 1.2.2 Admin Account Problem Hello, After running 1.1 for

RE: [otrs] 1.2.2 questions

Excellent answers Robert. All answered except one: Having phone numbers for admins. Often customers would like to call the admin/tech who's assigned to their ticket. And we want them to. ;-) (Well, kind of...) So I figured there should be a way to put a phone number in for each admin/tech in

RE: [otrs] Letting customers choose a FreeText option when they c reatea ti cket

7 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Letting customers choose a FreeText option when they createa ti cket On Sunday, March 28, 2004 8:56 PM Covert, Jake <[EMAIL PROTECTED]> wrote: >> choosing for the customer. Config.pm section below: >> &#x

RE: [otrs] Database import export (populating a new OTRS instance withdata from an existing OTRS instance)

Is there a windows equivalent to these two scripts? (.bat / .pl scripts?) Jake Covert -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Robert Kehl Sent: Monday, March 29, 2004 7:47 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Data

[otrs] Letting customers choose a FreeText option when they create a ti cket

Title: Letting customers choose a FreeText option when they create a ticket   I'd like to make use of one of the ticket free text fields to let customers choose their department.  Using the documentation, I was able to hard-code one the first free text field fine.  Admins/techs can now choose

[otrs] 1.2.2 questions

I've recently upgraded to 1.2.2 and love it. But I had a number of questions that somebody might be able to answer. I apologize there are so many. If you want I can put each question in a separate email. === * How can I default new FAQ entries/articles to

[otrs] Feature Request: global replace of updated customer email

I've come across a situation that I think might be a good feature: I had a user call me and ask to change their email address. Happens pretty often. I went into the admin section and updated it. But I noticed that their old tickets (status: closed) and even their newer tickets (status: open) we

RE: [otrs] feature request: query "time_accounting" for all ticke tsofcustomer x

Couple of request based statistical ideas: Total number of tickets per queue per week / month Total number of accounted units per queue per week / month Total number of completed (successful / unsuccessful) tickets per week/month An easy way to limit the items g

RE: [otrs] Session expired, text lost

Oh! Oh! Me too! Jake Covert -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Joseph Saracino Sent: Friday, March 19, 2004 3:00 PM To: [EMAIL PROTECTED] Subject: Re: [otrs] Session expired, text lost Another way to alleviate the problem of expiring sess

[otrs] Feature request: Contextual submit button

Right now there is a "Submit" button if you are either posting a note to a ticket or sending an email. Can you make the "Submit" button say "Save", if adding a note, and "Send" if sending an email? Just a UI thought. Keep up the great work guys! * Jake Covert Inf

RE: [otrs] OTRS Customizations Discussion

25, 2004 5:41 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] OTRS Customizations Discussion Hi, On Mon, Feb 23, 2004 at 04:45:35PM -0500, Covert, Jake wrote: > Those look like some nice modifications. I think there should be maybe a > mods section of the website

RE: [otrs] OTRS Customizations Discussion

Those look like some nice modifications. I think there should be maybe a mods section of the website where users can submit custom modifications for everyone to see / distribute. Then if they are popular enough, they'd eventually get rolled into the main code. Martin, any hope of a "Mods" sectio

RE: [otrs] PhoneView question

] On Behalf Of Martin Edenhofer Sent: Thursday, February 19, 2004 1:43 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] PhoneView question On Thu, Feb 19, 2004 at 08:21:15AM -0500, Covert, Jake wrote: > Ok, I'm remembering now. A way to initiate an email to an

RE: [otrs] PhoneView question

rtin Edenhofer Sent: Wednesday, February 18, 2004 5:13 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] PhoneView question On Tue, Feb 10, 2004 at 08:55:59AM -0500, Covert, Jake wrote: > :-) > > Can you explain how this works again? (or the manual page..) Like ht

RE: [otrs] PhoneView question

:-) Can you explain how this works again? (or the manual page..) * Jake Covert Infrastructure Analyst Electronic Data Systems PSIC Support Group (586) 986-9698 Work (586) 518-3859 Pager http://www.eds.com * -Original Message-

RE: [otrs] Nominations for sponsorship was: PhoneView question

I would suggest that we set up a poll that the OTRS user community can go to and vote on the items they think are important. I know that some bulletin board software (phpBB, for instance) allows the easy creation of polls. Once the poll is set up, we should have a stated 'Start' and 'Stop' time f

RE: [otrs] PhoneView question

We should all pool our money to pay for the development of the top 10 most requested features. Maybe a paypal donation setup and a poll to indicate what features are needed the most. :-) * Jake Covert www.jakecovert.com * -Ori

[otrs] Faqs in Demo system

Title: Faqs in Demo system Can you add some faqs to the demo system (beta 1.2 -1) so we can try it out? I don't see any available. * Jake Covert Infrastructure Analyst Electronic Data Systems PSIC Support Group (586) 986-9698  Work (586) 518-3859  Pager

[otrs] OTRS 1.2 Beta 1 notes/comments

Couple of notes / questions / suggestions so far: 1) The image mask on the FAQ button (from Admin interface) needs to be worked on. 2) The word "end" in the customer interface needs to be capitalized like the rest of the links. 3) Would it be possible to bake in an Admin preference that can limi

RE: [otrs] Ticket shows up multiple times in search results

Not being very familiar with cvs, per se, is there one specific file I can download from CVS and update that will fix this? * Jake Covert Infrastructure Analyst Electronic Data Systems PSIC Support Group (586) 986-9698 Work (586) 518-3859 Pager http://www.eds.com

RE: RE:Re: Antwort: RE: [otrs] Phone View: How con I add a custom er Call to an existingTicket?

This brings up an interesting idea. How about providing pager notification support for an urgent / needing attention ticket? (either through escalation or priority). My pager has an email address and I could just change my profile to reflect that address, but then everything would come to it. Ma

RE: [otrs] Attachment filenames with ' cause JavaScript errors

You should enter a bug report for this. http://bugs.otrs.org/ I'll help the developers keep track of the issues. Jake Covert www.jakecovert.com -Original Message- From: Chris Salter [mailto:[EMAIL PROTECTED] Sent: Thursday, October 23, 2003 8:32 AM To: [EMAIL PROTECTED] Org (E-mail) Su

RE: [otrs] Permission problems

What are the permissions on this file? -Original Message- From: nelson pereira [mailto:[EMAIL PROTECTED] Sent: Wednesday, October 15, 2003 1:38 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Permission problems Anyone? PLease ! I need to get this working, can't a

RE: [otrs] How to make a message not New?

about OTRS. Subject: RE: [otrs] How to make a message not New? On Wed, 2003-10-15 at 12:59, Covert, Jake wrote: > I agree with this. > > -Original Message- > From: Lars Monsees [mailto:[EMAIL PROTECTED] > Sent: Wednesday, October 15, 2003 4:57 AM > To: User questions and

RE: [otrs] How to make a message not New?

I agree with this. -Original Message- From: Lars Monsees [mailto:[EMAIL PROTECTED] Sent: Wednesday, October 15, 2003 4:57 AM To: User questions and discussions about OTRS. Subject: RE: [otrs] How to make a message not New? > > On Tue, Oct 07, 2003 at 10:16:49PM +0200, Robert Kehl

[otrs] Customer Modifications on the otrs.org website?

Can we have a section of the otrs.org website for custom modifications and add-in modules? Opening up this kind of contribution area might help spur community involvement and ease some of the development teams workload. I also think a forum section would allow for a little more collaboration as w

RE: [otrs] changing subject and other ticket values

I agree that this would be very helpful. Jake Covert -Original Message- From: Matthias Wegner [mailto:[EMAIL PROTECTED] Sent: Tuesday, October 14, 2003 5:19 AM To: User questions and discussions about OTRS. Subject: AW: [otrs] changing subject and other ticket values Hi Robert, the fe

RE: [otrs] CC'ing Customer Notifies

Try using this php file. Place it on your web server (make sure php is working). It will show you all open tickets currently in the system. (this php was put together by Mike Seigafuse [EMAIL PROTECTED] and posted on the developers mailing list a bit ago). Hope this helps.

[otrs] Some new statistics php pages for everyone

Using a php script that Mike Seigafuse sent over the developers mailing list, a co-worker of mine, Krishna Prakashbhat, has wonderfully modified the php file and created three new ones. Thanks Mike & Krishna. The php files are attached. One shows the number of tickets per month, per queue. One

RE: [otrs] reports

My boss too wants some reports. Does anyone know of any way to dump the database to an excel spreadsheet or some other format that I could pull out some kind of data from? == (Tickets per Queue, per month) (Time it took to respond to tickets, and time to close 'em) (How

RE: [otrs] Statistique

I think this would be a really nice thing to have too. * Jake Covert Infrastructure Analyst Electronic Data Systems PSIC Support Group (586) 986-9698 Work (586) 518-3859 Pager http://www.eds.com * -Original Message- From:

RE: [otrs] setting queues for auto-close?

Is this configurable by queue, or system wide? -Original Message- From: Martin Edenhofer [mailto:[EMAIL PROTECTED] Sent: Wednesday, September 17, 2003 7:28 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] setting queues for auto-close? On Mon, Sep 08, 2003 at 01:13:

RE: [otrs] http-link

I'd be interested in search by date functionality. :-) * Jake Covert Infrastructure Analyst Electronic Data Systems PSIC Support Group (586) 986-9698 Work (586) 518-3859 Pager http://www.eds.com * -Original Message- From:

[otrs] Stats question

Title: Stats question I see on the stats page, there are some numbers presented about the system as a whole.  These are: State Tickets open 30 new 24 closed successful 2076 closed unsuccessful 138 pending auto close+ 2 pending reminder 1 all 2271 I would like to know how I can add

[otrs] Feature request - Meta Ticket Identifier

Title: Feature request - Meta Ticket Identifier Can we have a high-level ticket title? When I go into all of my tickets I currently own, I try to remember which ticket is related to what.  The problem with this is they manner is which the tickets are identified.  The most distinguishing char

RE: [otrs] Stats - modifyed script

I was wondering if I could get your help. When ever I use your modified script, I run into problems, or inconsistencies, when I try to graph a row other than 1 digit in length. As in id 1 through 9 work fine. But when I try to graph only id 13 and 24 it, only reads the first digit and ends up gr

RE: [otrs] Why can't I start the cron jobs?

Is the OTRS team on vacation? -Original Message- From: Wes Plate [mailto:[EMAIL PROTECTED] Sent: Thursday, August 14, 2003 9:43 AM To: OTRS Subject: Re: [otrs] Why can't I start the cron jobs? On 8/14/03 1:13 AM, "Duarte Cordeiro" wrote: > Something is wrong "somewhere" > You have

RE: [otrs] PostMasterPOP3.pl

Re: [otrs] PostMasterPOP3.pl > "Covert, Jake" wrote: > > Once of my customers was gracious enough to try and email us a 30 Meg > file as an attachment. When PostMasterPOP3.pl tried to get it, it > hung (obviously...). > > My question is this: Is there any email input

RE: [otrs] PostMasterPOP3.pl

to choke. With the 19MB email, we discovered the problem because OTRS was trying to print the email to the console window, causing our server to beep like crazy. -- Chris Salter -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Covert, Jake Sent: August 5,

[otrs] PostMasterPOP3.pl

Title: PostMasterPOP3.pl Once of my customers was gracious enough to try and email us a 30 Meg file as an attachment.  When PostMasterPOP3.pl tried to get it, it hung (obviously...). My question is this:  Is there any email input size restrictions on PostMasterPOP3.pl?  I know that otrs and m

RE: [otrs] Smaller Ticket Number

Title: Message I believe this page of the documentation should help explain:   http://doc.otrs.org/1.1/html/configfile-ticketnumberformat.html   Cheers,   Jake -Original Message-From: Isamar Maia [mailto:[EMAIL PROTECTED] Sent: Thursday, July 31, 2003 7:50 AMTo: [EMAIL PROTE

RE: [otrs] Backup Procedure

OTRS also comes with a nicely prepackaged backup script: ~otrs/scripts/backup.sh This worked great on my Redhat 8 box. -Original Message- From: Stefan Wintermeyer [mailto:[EMAIL PROTECTED] Sent: Tuesday, July 29, 2003 1:44 PM To: [EMAIL PROTECTED] Subject: Re: [otrs] Backup Procedure

RE: [otrs] Creating new tickets and merging tickets

Me too! * Jake Covert Infrastructure Analyst Electronic Data Systems PSIC Support Group (586) 986-9698 Work (586) 518-3859 Pager http://www.eds.com * -Original Message- From: Paul [mailto:[EMAIL PROTECTED] Sent: Tuesday,

RE: [otrs] Configurations to receive email at helpdesk from Customers

Title: Message This section of the online documentation (http://doc.otrs.org/1.1/html/receiving-email.html) should help explain most of what you need to know.   Jake -Original Message-From: Gary Chan [mailto:[EMAIL PROTECTED] Sent: Tuesday, July 29, 2003 5:41 AMTo: [EMAIL P

[otrs] Feature request - semi-colons as address separators

Title: Feature request - semi-colons as address separators Can you code OTRS to allow semi-colons as address separators? * Jake Covert Infrastructure Analyst Electronic Data Systems PSIC Support Group (586) 986-9698  Work (586) 518-3859  Pager http://www.eds.

[otrs] Customer Interface

Title: Customer Interface OTRS recently added a really great option to allow customers not to have to see a list of their closed tickets when they are in the 'My Tickets' screen.  (set via prefs.) But one thing I've noticed, watching my users, is once they set that they have a hard time findi

RE: [otrs] Newbie questions (ticket sorting, old tickets, backup, etc)

Answer / questions myself >> * How do I access closed tickets? I sent myself a test questions, >> got a ticket assigned, answered it and then closed it. Now I do >> not see where I can get a list of closed tickets to acc

[otrs] Time accounting

Title: Time accounting It appears that OTRS 1.1.2 will only account time in integers (1 hour only, 15 minutes, etc).  Do you think we could get otrs to support .25 hours, or .75 hours, etc? Thanks. * Jake Covert Infrastructure Analyst Electronic Data System

[otrs] Address book lists?

Is there any hope of getting an address book function and distribution lists built into OTRS? A lot of the communications I send out on a daily basic go to a pre-defined list of people and being able to automate that would be really nice. Thanks your all your effort. Cheers, **

RE: [otrs] Having customers update their phone information

To: [EMAIL PROTECTED] Subject: Re: [otrs] Having customers update their phone information On Thu, Jul 24, Covert, Jake wrote: > P.S. On an offhand topic, I don't see any links on how to donate to > the OTRS development team on your website. Have you thought about > setting up a paypa

RE: [otrs] Having customers update their phone information

nesday, July 23, 2003 10:52 AM To: [EMAIL PROTECTED] Subject: Re: [otrs] Having customers update their phone information Hi Jake, On Wed, Jul 23, 2003 at 09:03:14AM -0400, Covert, Jake wrote: > As of 1.1.2, I added the phone information into our database and now > require all new users to

[otrs] Having customers update their phone information

As of 1.1.2, I added the phone information into our database and now require all new users to add that information. But we have about 500 users who we would like to have update their phone number. Is there any way I can add that field to their preferences page and make it editable by them?

RE: [otrs] make the customer Phone information required

:[EMAIL PROTECTED] Sent: Monday, June 30, 2003 6:09 AM To: [EMAIL PROTECTED] Hi Jake, On Thu, Jun 12, 2003 at 12:04:45PM -0400, Covert, Jake wrote: > I've successfully added the Phone information to the database (mysql) and > updated the CustomerCreateAccount.dtl to show the field, but doe

[otrs] FW: PSIC Request System

This sounds like a good idea... The choice to have the app remember who the customer with a neat little 'Remember Me' checkbox at the customer login screen. Any thoughts? * Jake Covert Infrastructure Analyst Electronic Data Systems PSIC Support Group (586) 986-969

RE: [otrs] make the customer Phone information required

EMAIL PROTECTED] Sent: Thursday, June 12, 2003 4:59 PM To: [EMAIL PROTECTED] Simply delete them from CVS repository (cvsroot) Quoting "Covert, Jake" <[EMAIL PROTECTED]>: > I've successfully added the Phone information to the database (mysql) and > updated the CustomerCre

[otrs] make the customer Phone information required

I've successfully added the Phone information to the database (mysql) and updated the CustomerCreateAccount.dtl to show the field, but doesn't appear to be required for them to create an account. Do you know how I can make this required to create an account? Thanks for your time. ***

[otrs] Win32: Admin Notification emails

I've recently transferred my database to a windows systems and got the email working fine (thank you Sambar...), but I've noticed that my Admin Notification emails (follow-ups) appear to be coming from my old email address: @ I've updated all the references to the old email that I can find. Does

[otrs] procmail woes

I'm getting a little farther. Now when I send an email, I have a .forward file that trieds to engage procmail. It doesn't quite make it (the email ends up in /opt/otrs/var/spool/ (d:\otrs\var\spool). I've attached a tarball with the following files, thinking it might help: ==

[otrs] exim and procmail

I was able to get PostMaster.pl to work /opt/otrs/doc/test-email-1.box | /opt/otrs/bin/PostMaster.pl It loads in the email fine. I was able to get procmail to work: procmail VERBOSE=yes ./.procmailrc < doc/test-email- 1.box It loaded the email in the system fine. But I can't quite seem to ge

[otrs] Stats on Win32

ke Covert Infrastructure Analyst Electronic Data Systems PSIC Support Group (586) 986-9698 Work (586) 518-3859 Pager http://www.eds.com * -Original Message----- From: Covert, Jake [mailto:[EMAIL PROTECTED] Sent: Monday, June 02, 2003 12:27 PM To: [EMAIL PROTECTED

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