Re: [otrs] OTRS localisation and language not working completely

Hi, On Feb 13, 2013, at 1:57 PM, Pete wrote: > I've got a problem using Finnish language pack on otrs 3.2.1. I've downloaded ? What for a problem ? -- Shawn Beasley - OTRS mailing list: otrs - Webpage: ht

Re: [otrs] customer web interface or external email ?

ace or through external email -- Shawn Beasley OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Germany T: +49 (0) 6172 681988 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Ste

Re: [otrs] How to send e-mails to all customers in the same time

u can use the login dtl as a way to inform customers of things like maintenance and downtime. -- Shawn Beasley Service Manager OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Germany T: +49 (0) 6172 681988 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Business location: Bad Homburg,

Re: [otrs] Require service/sla

you are welcome! On Aug 28, 2012, at 20:36 , "Gadow, Shawn" wrote: > Worked like a charm thank you much > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http

Re: [otrs] Require service/sla

http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom;ItemID=380;ZoomBackLink=QWN0aW9uPVB1YmxpY0ZBUVNlYXJjaDtTdWJhY3Rpb249U2VhcmNoO0Z1bGx0ZXh0PXNsYTtTb3J0Qnk9RkFRSUQ7T3JkZXI9RG93bjtTdGFydEhpdD0x; try that On Aug 28, 2012, at 20:18 , "Gadow, Shawn" wrote: > I would like to require my customers

Re: [otrs] Cannot Log in through Agent Login Page after Upgrading to 3.1.7

On Aug 28, 2012, at 10:07 , Patrick Banholzer wrote: > Hi, > > I get a JavaScript Error when accessing the agent login page and when > clicking the login button nothing happens. ... Did you restore the entire var/ directory AFTER the upgrade, then you have taken old scripts with you. Pl

Re: [otrs] New generic agent notification module

Try this one http://www.youtube.com/watch?v=NoJe_6rvVpY On Jul 9, 2012, at 15:51 , Alvaro Cordero wrote: > Hello Florian, > > That sounds like the Message of the day motd feature, I haven't see it > yet but it is logical to have a setting into Sysconfig to do it. > > Regards. > > On Mon, Jul 9

Re: [otrs] Other methods for OTRS to identify ticket follow ups?

Look to Core::Postmaster for more details. On Dec 15, 2011, at 7:21 , Muhammad El-Sergani wrote: > Hi all, > > Is there any other method beside the ticket hook for OTRS to identify a > ticket as a follow up for one of its tickets? > We have some customers who keep removing our ticket number fro

Re: [otrs] OLA

Hmmm... good question. There is no OLA implementation. You will have to use SLAs and have agent accounts (as customers) to assign these to. On Dec 12, 2011, at 18:51 , Wagner wrote: > is there a way to configure OLA in otrs? > > between the queues? Between queue is not possible. ///shawn-

Re: [otrs] There is an installable ISO comes with Linux and all

Try turnkey linux or jumpbox.com On Dec 12, 2011, at 14:33 , Emmanuel Olivo wrote: > Let me know if an image is installable OTRS, that it comes with linux and > everything. - OTRS mailing list: otrs - Webpage: http://otrs.org/

Re: [otrs] Please Help

Please look to event based notification, or more explicitly auto answers in the admin section. On Dec 12, 2011, at 10:59 , Nikhil Joshi wrote: > I want send Email notification to the customer through “note external” once > the ticket is generated. > ---

Re: [otrs] Please Help

Hello, On Dec 12, 2011, at 10:01 , Nikhil Joshi wrote: > 1.No notification for agents and customers after new ticket is created in the > queue. Check Core::Sendmail settings > 2.new tickets created by email are not created. Check if cron is running And always, check the logs.---

[otrs] OTRS 3.1 - Preview

Looking for more information about OTRS 3.1? Look here http://www.youtube.com/watch?v=E_J41wST_xI Hope this helps! ///diginin - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To

Re: [otrs] Android App

For a hand-on look at the app, for those who are not using this already, please look to this video http://www.youtube.com/watch?v=Br0Z5JdNjFk ///diginin On Oct 28, 2011, at 8:23 , Danny Froberg wrote: > Version 1.2 works really well with UTF etc. > > /Danny > > -Original Message- > F

Re: [otrs] Block or reject emails?

My pleasure! On Oct 10, 2011, at 9:51 , Andy Wodfer wrote: > Thanks a lot! > Just what I was looking for! :-) But, this is just a work-around. I use this as a temporary front-end fix for a mailserver config. As, it may be that this "SPAM" is affecting other systems/users as well. So, you decid

Re: [otrs] Block or reject emails?

On Oct 10, 2011, at 9:34 , Andy Wodfer wrote: > Is there a way I can block or reject emails in OTRS and also not sending out > automatic replies to certain specified addresses? We have some problems with > some newsletter-junkmails and some endless loops that are filling up our RAW > inbox ...

Re: [otrs] Generic Agent

Garabed, Are your cron jobs running? You need cron to trigger the agent. On Sep 30, 2011, at 7:54 , Garabed Yegavian wrote: > I am trying to change the state of a Ticket with the Generic Agent and for > some reason just cannot get it to work. I create a new ticket with a pending > time of 1 da

Re: [otrs] Display of TicketFreeTime fieds in customer interface

Yes, if the field should not be mandatory, then 1 is fine. On Aug 9, 2011, at 16:57 , Ugo Bellavance wrote: > In this field, I have Key=1 => Content=1. Is that fine? Do I have to rename > the key if I renamed the field to something like "ETA"? Since the key is linked via an ID, when you change

Re: [otrs] Display of TicketFreeTime fieds in customer interface

Search in Sysconfig Ticket::Frontend::CustomerTicketMessage###TicketFreeTime: On Aug 9, 2011, at 16:21 , Ugo Bellavance wrote: > TicketFreeTimeKey1 Set the content to 1 for shown and 2 for mandatory - OTRS mailing list: otrs -

Re: [otrs] I can't close tickets

Hi, On Aug 9, 2011, at 7:29 , Marat Rabidinov wrote: > Thank you. > Which settings? Have you not set these in your Config.pm? These should go in the script that I mentioned. $ENV{NLS_DATE_FORMAT} = '; $ENV{NLS_LANG} = ''; ///shawn -

Re: [otrs] I can't close tickets

Marat, I tip that you are using Oracle. You need to put your ENV setting for Oracle settings in $HOME/scripts/apache2-perl-startup.pl On Aug 9, 2011, at 7:18 , Marat Rabidinov wrote: > Traceback (28632): >Module: Kernel::System::Time::TimeStamp2SystemTime (v1.57) Line: 318 >Module: Ker

Re: [otrs] I can't close tickets

What does your otrs log say? On Aug 9, 2011, at 6:22 , Marat Rabidinov wrote: > I have a CentOS 5.5 i686. > Apache 2.2.3, perl 5.8.8, mod_perl 2.0.4-6, OTRS 3.0.9 > I have a problem which appears sometimes. I can't close a ticket. > I open a ticket, click a "Close" button and get a new window for

Re: [otrs] apt-get dist-upgrade lenny squeeze

Hello, On May 20, 2011, at 9:50 , Michiel Beijen wrote: > On Thu, May 19, 2011 at 23:17, thierry bouillon wrote: >> when i use dist-upgrade in order to pass lenny - > squeeze otrs 2.2.7 -> >> 2.4.9 can't do correctly. I a problem with the table ticket when i restore >> this table, the ticket isn

Re: [otrs] Adding bugs in OTRS

On May 18, 2011, at 15:35 , Michiel Beijen wrote: > On Wed, May 18, 2011 at 15:20, David Boyes wrote: >> I’m not sure why you say that. I think that has more to do with process >> than the tool. We abandoned Bugzilla for OTRS and were glad to see it go. >> Bugzilla is cryptic, difficult to use

Re: [otrs] Adding bugs in OTRS

On May 18, 2011, at 15:20 , David Boyes wrote: > I’m not sure why you say that. I think that has more to do with process > than the tool. We abandoned Bugzilla for OTRS and were glad to see it go. > Bugzilla is cryptic, difficult to use, and not very scalable. OTRS works much > better for us

Re: [otrs] Adding bugs in OTRS

Hi Karin, > On Wed, May 18, 2011 at 10:05, Karin Foss wrote: > Hi, > > > We just started using OTRS 2.9 and OTRS ITSM and are having trouble with > handling bugs. > > > After analyzing an incident we find out it´s a bug. Then we would like to > close the incident and open a new ticket wit

Re: [otrs] Signature per agent

Hi Muhammad, On May 8, 2011, at 17:10 , Muhammad El-Sergani wrote: > Is there anyway to define a signature per agent, and not just a shared > signature? > Unfortunately no, because the signatures come from the queue. But, as stated, if you use variables, you can get the agents name in the sig

Re: [otrs] Agent Interface - display Phone/Email/Queue / Status /Escalation icons?

Hi Run.it, On May 6, 2011, at 14:45 , Run.It wrote: > On the same topic do you know how to alter the location of the Watcher entry? > I managed to reposition the others but altering the priority value but for > Watcher this has no effect for some reason?! Unfortunately not. But, it would be in

Re: [otrs] Agent Interface - display Phone/Email/Queue / Status /Escalation icons?

Hello Run.it, On May 6, 2011, at 12:46 , Run.It wrote: > Ive managed to configure the display to show watcher and responsible icons so > Im guessing I would have to alter a setting within System Config? Try, http://www.youtube.com/watch?v=3AJGKUCf_0I ///shawn-

Re: [otrs] PHP and SOAP

Hello Aleksander, On May 4, 2011, at 14:22 , Aleksander Walesa wrote: > Hi All, > > I’m struggling with SOAP from PHP. I’ve interface set up and can access API. > But when I run this script (to display single ticket data): > There is a d...@otrs.org and a user forum http://forums.otrs.

Re: [otrs] User login data in URL

Just change index.pl to customer.pl On Apr 29, 2011, at 10:31 , Aleksander Walesa wrote: > Thanks Shawn, > > It does not matter if it is customer user not agent? > > Aleksander > > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Shawn > Beasl

Re: [otrs] User login data in URL

Hi Alexksander, On Apr 29, 2011, at 10:21 , Aleksander Walesa wrote: > Hi All, > > Is it possible to pass some login info to OTRS in URL? I wonder if it is > possible for something like this: > https://my_otrs_box/customer.pl?user=username?pass=User_password to > automatically login that use

Re: [otrs] OTRS 2.4.7 to 2.4.9?

Hello, On Apr 15, 2011, at 09:51 , Michiel Beijen wrote: > Basically, the OTRS packages in the different distributions are always > lagging a bit behind (we actually released 2.4.10 this week, and 3.0.x > has been stable since November 15, 2010). So while in some cases it > might be a great way t

Re: [otrs] Problem with FAQ Search

Hi, On Apr 7, 2011, at 12:33 , Laurent MINOST wrote: > Currently using an heavily modified version of OTRS 2.3.4 here, we will > upgrade to 2.4.9 soon (at least I hope ...) and discovered a bug/wrong > behaviour within the Search functionnality of FAQ module : Please consider posting this on f

Re: [otrs] Adding pictures to previously saved signatures

Hello, On Mar 24, 2011, at 16:55 , Muhammad El-Sergani wrote: > Is there a way to attach a picture, such as the company's logo, to a > predefined signature? > I found that it's possible only when replying/creating a ticket. The best way is (OTRS 2.4 is a must) to edit the source of the signatur

Re: [otrs] Importing customers: some don't have email

Glad you are back to OTRS! On Feb 16, 2011, at 18:00 , Boniforti Flavio wrote: > One thing I noticed, is that many of our customers *do not* have any > email address. This seems rather vital for OTRS, or am I wrong? Is it > somehow possible to avoid email address field to be filled? > I actually

Re: [otrs] Iphone app

Hi, Please get the newest update! v 1.0.2 iPhone App. On Jan 21, 2011, at 19:05 , Mikola Rose wrote: > Is anyone else out there with the iPhone app and latest iPhoenHandle 1.0.2 > installed having the problem of the app crashing when opening a ticket? ///shawn -

Re: [otrs] Private messages betwen agents

Hi, On Jan 10, 2011, at 15:30 , Armando Irazabal wrote: > Hi everybody, > Is there any way to send private message between agents? > I mean messages that could not be seen by other agent belonging to the same > group. > No. -

Re: [otrs] Customers without mail

Hi Gerald, On Jan 7, 2011, at 17:01 , Gerald Young wrote: > my mailinator post does essentially the same thing. :) Very true! However, I feel it would be hard to convince people to send their (sometimes) sensitive data to a third party service. Who knows what really happens with this :)! But,

Re: [otrs] Customers without mail

Hello Steve, On Jan 7, 2011, at 15:35 , Steve Durbin wrote: > Armando, > > The solution we are using is to create a mail "sink". Using Postfix (or any > other mail client) it's fairly easy to set email addresses that just throw > the mail away. > > Here, if you send an email to dummy-(anythin

Re: [otrs] Customers without mail

Hello, On Jan 4, 2011, at 15:37 , Armando Irazabal wrote: > Hi everybody, > I need to setup (from agent interface ) a new customer who > hasn´t any email account. Which version of OTRS? ///shawn - OTRS mailin

Re: [otrs] SMTPS and Google Apps (smtp.gmail.com)

m looking into this currently, and will get back with you personally as soon as I know more. Thanks for using OTRS! -- Shawn Beasley Community Manager OTRS AG Norsk-Data-Str 1 61352 Bad Homburg Germany Internet: http://www.otrs.com/ Project: http://www.otrs.org/ Business location: Ba

Re: [otrs] changing ticket format?

Hello, On Dec 29, 2010, at 22:36 , Steve Clark wrote: > Hello List, > > We have been using OTRS for about 6 months using the default Ticket number. > > We would like to change the format. Is it possible to do this without > screwing things up? Yes. It will look ugly until all old tickets are

Re: [otrs] can't open developer doc

Never, On Dec 23, 2010, at 10:33 , Min Never wrote: > Hi Alexander, > > Thanks, but the two documents are not the same. > > I have forwarded your issue! -- Shawn Beasley Community Manager OTRS AG Norsk-Data-Str 1 61352 Bad Homburg Germany T: +49 (0) 9421 56818 330

Re: [otrs] can't open developer doc

Mike, On Dec 23, 2010, at 07:59 , Michiel Beijen wrote: > Works for me now. Do you still have issues? > I get a blank browser window when clicking on the http://ftp.otrs.org/pub/otrs/doc/doc-developer/2.4/en/pdf/otrs_developer_book.pdf link. And, downloading the 2.4 pdf dev manual also leads

[otrs] Christmas Wishes.

, -- Shawn Beasley Community Manager OTRS AG Norsk-Data-Str 1 61352 Bad Homburg Germany T: +49 (0) 9421 56818 330 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing

Re: [otrs] Can't get ticket to change state

Hi all, On Dec 22, 2010, at 08:42 , Lars Jørgensen wrote: > Adding a note won't change the state (at least not in 2.4, I don't know if > this behaviour is changed in 3.0). OTRS believes a ticket is new until an > agent has contacted the customer in some way, either by mail or phone (both > fro

Re: [otrs] X-Mass Theme? :P

Hi, On Dec 21, 2010, at 18:37 , Mikola Rose wrote: > Has anyone done up one? Not that I have seen, but it sounds like a fun idea! ///shawn - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pi

Re: [otrs] bugs.otrs.org or otrsteam.ideascale.com ?

le with participation. So, I apologize if my long-windedness is not desired, but I think that this is the first step in clearing up a little confusion about the toolset, and the need for them. Thanks for reading! -- Shawn Beasley Computers make work, not had without them, go faster! ---

Re: [otrs] Closing ticket with note-external

Hi Jos, On Nov 5, 2010, at 21:06 , Jos Vos wrote: > What is the reason that you can only select "note-internal" in the > close ticket window and not "note-external"? Or is this a bug? This is a default privacy feature. If you use the web portal, it might be that you do not want your agents to

Re: [otrs] Changes on Config.pm has no effect

Hi, On Nov 3, 2010, at 16:18 , Ronaldo Richieri wrote: > Hi, > > I'm trying to chance a Config.pm file to update some Auth parameters. OTRS > searchs Customer on a AD Server. There are configurations for it but even if > a remove the Config.pm file, the system still finding the customer in t

Re: [otrs] bugs.otrs.org or otrsteam.ideascale.com ?

Hi Alex, > But what about completly new ideas ? Shall they to be posted to both tools or > only to ideascale from now on ? I personally believe that ideascale should be reviewed as a real possible replacement for bugzilla. What are your views? ///shawn

[otrs] Final Notice per Mailing List ** OTRS 3 Beta Release Party!

Dear Community, As you already know, the International Release Party planned for August 2, 2010 has been in the planning phase for a few weeks now. Now, we have posted the official announcements on our websites, and we have opened the flood gates for invitations. I just want to make sure that y

Re: [otrs] Antwort: Re: Antwort: Re: alpha 3 availability

To my knowledge there are permission issues in var/http*. Set the perms to world writeable recursiveVon meinem iPhone gesendeAm 02.07.2010 um 11:47 schrieb Markus Moj : Hey, Thanks for the fast replay. My System is already up and running, thats not the Problem. I just can´t enter

Re: [otrs] agents can't view closed ticket

Hi, On Jun 27, 2010, at 18:28 , e c wrote: > Hi all, > > I recently noticed that for my OTRS it is not possible to view closed ticket > for agents what where responsible for it. > Can anyone show me how to enable this? Closed tickets are not visible in the system, but can be searched for afte

Re: [otrs] UPDATE ** OTRS 3 Beta Release Party!

Jun 23, 2010, at 00:24 , Alexander Halle wrote: > Shawn Beasley wrote : >> The beta release party, scheduled for the day of the beta release of >> OTRS 3 02AUG10, has moved to the planning phase. The agenda is still >> in work, and should be released by Monday 28JUN10. Every

Re: [otrs] AgentCanBeCustomer

Hi , Unfortunately this was an offer that was made for the globLized view in the 2.4 series. We have noticed that there are people that are missing this feature. Can you please add/modify a/the bug request to add your use case to it. The more people who do this in new/removed/ missing fea

[otrs] UPDATE ** OTRS 3 Beta Release Party!

ions where the party will happen: * area of Frankfurt, Germany * Cupertino, California ...and new on the list * Leiden, The Netherlands P.S. ... anyone looking to aid in the organization, please contact me directly. -- Shawn Beasley Manager Community Marketing OTRS AG Norsk-Data-Str 1

Re: [otrs] OTRS 3 Beta Release Party!

Hi, On Jun 17, 2010, at 20:56 , Mike Morris wrote: > I was going to ignore this since I assumed it would be in Germany... but the > word "Cupertino" happened to catch my eye. I am in San Jose (just a few miles > away) and would love to attend however, even as I typed that sentence I > just

[otrs] OTRS 3 Beta Release Party!

discussion should *probably* happen on the forum? What do you all think? http://forums.otrs.org/viewtopic.php?f=2&t=5062 -- Shawn Beasley Manager Community Marketing OTRS AG Norsk-Data-Str 1 61352 Bad Homburg Germany T: +49 (0) 9421 56818 330 F: +49 (0) 9421 56818 18 I: http://www.otrs

[otrs] A Job offering from OTRS Inc.

e looking forward to meeting you! -- Shawn Beasley Community Manager OTRS Inc. 19925 Stevens Creek Blvd. Cupertino, CA 95014-2358 USA - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermai

[otrs] OTRS User Forums.

Dear Users, For all that have not already seen the news, OTRS now has international user forums available at http://forums.otrs.org/ or via http://www.otrs.org/ under Get involved -> User Forums. We hope to see you all there very soon! -- Shawn Beasley sh...@otrs.org Computers make work,

Re: [otrs] Create new ticket after the first response

Hi, On Feb 3, 2010, at 18:55 , Hirantha Wijaywardena wrote: > I am very new to OTRS but running the system successfully. Sorry if this > question answered but I couldn't find anything; my bad. > How do you then deal with level 1 issues? > I would like to generate/create the ticket once agent's

Re: [otrs] Notify Customer of Agent AddNote Functionality

Hi Martin, On Jan 28, 2010, at 8:24 PM, Martin Edenhofer wrote: > Hi Maurício, > > yes, that's true. To make the notifications more flexible (events, different > attributes, different recipients, ...) this feature got dropped. > > Maybe we should also add customer attributes available in the

Re: [otrs] ACLs via web interface

Hi Mihail, On Jan 26, 2010, at 10:17 , Михаил Лукин wrote: > There is a nice example of editing ACL via Sysconfig (Ticket -> > Core::TicketACL) > Is there an OTRS package or something else to allow Add/Edit new ACLs via web > interface (Sysconfig)? Unfortunately, not currently. It should be ea

Re: [otrs] Assigning owners to new tickets vs. existing tickets

Hi Lars, On Jan 26, 2010, at 09:16 , Lars Jørgensen wrote: > Hi > > Something is inconsistent here - or I am doing something wrong. > > When I create a new ticket in a queue I can assign ownership only to agents > that have this queue selected in "my queues". > Initially, yes, unless you sel

Re: [otrs] Multiple otrs instances on same server

Hi Jefferson, On Jan 26, 2010, at 01:29 , Jefferson Davis wrote: > We have a department that would like their own OTRS instance for managing > student services requests. > > Is there anything special I'd need to do to create an additional instance of > OTRS? > Nothing special. You do need to k

Re: [otrs] Hide Owner field in ViewMove

Hi Mihail, Again here, as with the thread Subject: [otrs] tags for parent/child tickets. On Jan 26, 2010, at 24:35 , Alexander Halle wrote: > Михаил Лукин wrote : >> 2. Hacking sources will be the last effort :) > Hacking is effective, but not good or proper. Please take the time to m

Re: [otrs] LDAP Sync Does NOT work! v2.4

e info to help troubleshoot or debug the problem. Does anyone know if the old LDAP module from 2.3 can be used with 2.4? -- Shawn Beasley sh...@otrs.org Computers make work that one would not have without them go faster!

Re: [otrs] Is it possible to Hold ticket ?

- Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Shawn Beasley sh...@otrs.org Computers make work

Re: [otrs] Sending email in OTRS

ument! -- Shawn Beasley sh...@otrs.org Computers make work that one would not have without them go faster! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe:

Re: [otrs] [OTRS] 2.4.4 to 2.4.5 shortest upgrade path..

group for responding back. Today i raised a question about the shortest way of upgrading from 2.4.4 to 2.4.5. I did it by manually downloading the source code (the zip file of 2.4.5) Stopping the apache server from services -- Shawn Beasley sh...@otrs.org Computers make work

Re: [otrs] enable Master/Slave Ticket Feature

ink in the Ticket Zoom window? Shawn Beasley wrote: Hi, http://www.youtube.com/watch?v=zkc_qTCSloo Video is out On 08.10.2009, at 17:16, Shawn Beasley wrote: Hi, The feature video will be available on youtube today. On 08.10.2009, at 14:26, Adam Bator wrote: I can see that you can also l

Re: [otrs] Windows installation 2.4.4 does not send notifications or auto replies

ver (New Ticket, Ticket Move Into, etc.) -- Shawn Beasley shawn at otrs.org Computers make work that one would not have without them go faster! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.

Re: [otrs] Windows installation 2.4.4 does not send notifications or auto replies

SendmailNotificationEnvelopeFrom: , as this is not set by default. This will trip up notification deliver (New Ticket, Ticket Move Into, etc.) -- Shawn Beasley sh...@otrs.org Computers make work that one would not have without them go faster

Re: [otrs] Priority sort

llow members! @Emily, you can turn off the sorting, with a little Perl knowledge. But, as you have heard some good alternatives, I recommend not doing it. Just a tip! -- Shawn Beasley sh...@otrs.org Computers make work that one wou

Re: [otrs] Ldap integration

Hi Paolo, even though the configuration is done on a windows installation, the steps are the same. http://www.youtube.com/user/diginin1974#p/a/u/2/ZwODnB5L5lM On Oct 14, 2009, at 17:53 , David Holder wrote: Hi Paolo, Have you installed the PERL LDAP module? run checkmodules.pl to ensur

Re: [otrs] Escalation times are cleared when the ticket isclosedwhat could be the reason?

Hi, The best way to find out about escalations is to parse this history. If you like, custom reports can be designed for you by a professional OTRS development company like OTRS AG. Send a mail to en...@otrs.com Havel a great day. On Oct 14, 2009, at 11:27 , Katta, Lokesh Katta Subramanyam

Re: [otrs] enable Master/Slave Ticket Feature

Hi, http://www.youtube.com/watch?v=zkc_qTCSloo Video is out On 08.10.2009, at 17:16, Shawn Beasley wrote: Hi, The feature video will be available on youtube today. On 08.10.2009, at 14:26, Adam Bator wrote: I can see that you can also link ticket to a master in bulk action. Untortunetly

Re: [otrs] enable Master/Slave Ticket Feature

good to have simple documentation or video so looking forward to it. -- Shawn Beasley sh...@otrs.org Computers make work that one would not have without them go faster! - OTRS mailing list: otrs - Webpage: http

Re: [otrs] enable Master/Slave Ticket Feature

e Types "normal", "Parent" and "Child" available. Master/Slave is a function that is installed from the package repository. I will try to do a video in the next couple of days. -- Shawn Beasley Senior Support Engineer ((otrs)) :: OTRS AG :: Europaring 4 :: D -

Re: [otrs] ldap support - trying again

rs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Shawn Beasley sh...@otrs.org Computers make work that one would not have without them go f

Re: [otrs] otrs LDAP AD

#[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], #[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ], ], }; # I have no error and in my otrs admin pa

Re: [otrs] PostMaster Filter

Hello, On Wed, 2009-09-09 at 13:08 -0500, Gustavo Montes wrote: > Hello, > > I'm trying to setup a PostMaster Filter but somehow the filter is not > working. This is what I'm trying to achieve: > > - Change the Article Type from "email-external" which is the default > to "email-internal" dependi

Re: [otrs] perl migration script help

have MySQL Tools installed and so have used MySQL Admin to backup and restore, and MySQL Query Browser to run the first upgrade script (DBUpdate-to-2.4.mysql.sql ). I am not sure how to run the Perl migration script, can someone please give me a couple of pointers? Windows? -- Shawn Beasl

Re: [otrs] how to view all locked tickets ?

statement, URL parameter or dtl modification I could build on ? Why not a saved search. Then you can activate the search panel in the navigation bar. -- Shawn Beasley sh...@otrs.org Computers make work that one would not have without them go faster

Re: [otrs] Background color in agent web interface

? -- Shawn Beasley sh...@otrs.org Computers make work that one would not have without them go faster! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http

[otrs] OTRS Training.

/user/diginin1974 -- Shawn Beasley sh...@otrs.org Computers make work that one would not have without them go faster! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To

Re: [otrs] Install OTRS 2.2.5 on Windows XP machine

Hi, On 09.09.2009, at 12:37, Lev Davidovich wrote: Thanks a lot Rory and Michael! I'll see how I get on by using the installer and then changing the DB and OTRS distributed files. Try an upgrade! OTRS Upgrade on Windows Final -- Shawn Beasley sh...@otrs.org Computers make work tha

Re: [otrs] Customer Portal Help!

Tim, On 04.09.2009, at 22:31, Timothy J. Deerinck wrote: Shawn, Thanks for the tip, however, what is the best way to link Customer Companies with Queues? You could try an ACL. Search http://faq.otrs.org -- Shawn Beasley sh...@otrs.org Computers make work that one would not have

Re: [otrs] Customer Portal Help!

permissions, unless you have a good reason for it. Just a tip -- Shawn Beasley sh...@otrs.org Computers make work that one would not have without them go faster! - OTRS mailing list: otrs - Webpage: http://otrs.org

Re: [otrs] Linking an FAQ article to a Ticket

://www.otrs.com/)for more hellp -- Shawn Beasley sh...@otrs.org Computers make work that one would not have without them go faster! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail

Re: [otrs] no new message alarm on 2.4.3

someone other then the owner? I cannot imagine this is a problem. I do not have it. Shawn Beasley sh...@otrs.org Computers make work that one would not have without them go faster! - OTRS mailing list: otrs - Webpage

Re: [otrs] How to change skin / theme for all agents and customer-user?

that rules them all! -- Shawn Beasley sh...@otrs.org Computers make work that one would not have without them go faster! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To u

Re: [otrs] BulkFeatureJavaScriptAlert Missing

. This triggers the java warning. We are working on a solution. -- Shawn Beasley sh...@otrs.org Computers make work that one would not have without them go faster! - OTRS mailing list: otrs - Webpage: http://otrs.org

Re: [otrs] Repeatedly getting escalation notifications

ead of NotifyAgentGroupOfCustomQueue.pm. Wha does your crontab looklike? Are you on windows? -- Shawn Beasley - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscr

Re: [otrs] BulkFeatureJavaScriptAlert Missing

ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Shawn Beasley Senior Support Engineer ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs

Re: [otrs] BulkFeatureJavaScriptAlert Missing

a bug report: http://bugs.otrs.org/show_bug.cgi?id=4188 No feedback so far. You should add yourself to the CC list. I think you are using 2.3 templates in 2.4.... Can that be? -- Shawn Beasley Senior Support Engineer ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56

Re: [otrs] Customer Web Login

conscious decision when editing DTLs , and only the ones changing should be moved. This is a very simple explanation only. -- Shawn Beasley Senior Support Engineer ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http

Re: [otrs] Upgrade 2.4 : missing ViewAll tickets in queue view

ickets in our queues even if they are \"locked\" = \"worked on\" by other agents Did you try StatusView? Search for it in the Sysconfig. If this still is not enough, can you explain the importance of the "missing" function in your workflow? Thanks -- Sha

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