Re: [otrs] Customer Company Search case sensitive in Customer Information Center

Am I the only one with this kind of problem? 2013/5/31 Finetti, Stefano > Greetings to all. > > Since the upgrade to 3.2.7, I've noticed that customer search in Customer > Information Center (The AJAX modal window), has become case sensitive on > the first row (CustomerID/Customer Company Name)

[otrs] Customer Company Search case sensitive in Customer Information Center

Greetings to all. Since the upgrade to 3.2.7, I've noticed that customer search in Customer Information Center (The AJAX modal window), has become case sensitive on the first row (CustomerID/Customer Company Name), while it is still case insensitive on the second row (Customer Name). I don't know

[otrs] Customer Company using LDAP backend

Hi all, Our OTRS installation uses an LDAP backend for Agents and Customers. As we have Company information in our LDAP, do you know if there is some module that can retrieve Customer Company information from an LDAP backend? We’d like to stablish services according to companys in our LDAP. Kin

Re: [otrs] Customer Company

s/index.pl?Action=AdminCustomerUser;Nav=Agent). > > Below is a screen capture of my settings for AdminCustomerUser... your help > is much appreciated! > > -Mark > > [cid:image002.jpg@01CB92D7.2409D840] > > > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org]

Re: [otrs] Customer Company

, not a dropdown. Is there any way I can > enable all CustomerID fields to become Company dropdowns? > > Thanks, > Mark > > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Elva > Novoa > Sent: Thursday, November 18, 2010 3:56 PM > To: User questions and di

Re: [otrs] Customer Company

Thursday, November 18, 2010 2:39 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customer Company Thanks I work with the version 2.4.7 But how i make the link between the company and the client. Sorry but i don't find the option --- El mié, 11/17/1

Re: [otrs] Customer Company

ay, November 18, 2010 2:39 PM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Customer Company > > Thanks > > I work with the version 2.4.7 > > But how i make the link between the company and the client. > > Sorry but i don't find the option &g

Re: [otrs] Customer Company

: > Thanks > > I work with the version 2.4.7 > > But how i make the link between the company and the client. > > Sorry but i don't find the option > > > > --- El mié, 11/17/10, Elva Novoa escribió: > > De: Elva Novoa > Asunto: Re: [otrs] Customer Com

Re: [otrs] Customer Company

external. Thanks a lot!!! --- El mié, 11/17/10, Elva Novoa escribió: De: Elva Novoa Asunto: Re: [otrs] Customer Company A: "User questions and discussions about OTRS." Fecha: miércoles, 17 de noviembre de 2010, 01:15 pm On 11/16/2010 1:51 PM, Jober Mijares wrote: > Then, maybe i&#

Re: [otrs] Customer Company

field... not a dropdown. Thoughts? Thanks, Mark From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Jober Mijares Sent: Thursday, November 18, 2010 2:39 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customer Company Thanks I work with the version 2

Re: [otrs] Customer Company

Thanks I work with the version 2.4.7 But how i make the link between the company and the client. Sorry but i don't find the option --- El mié, 11/17/10, Elva Novoa escribió: De: Elva Novoa Asunto: Re: [otrs] Customer Company A: "User questions and discussions about OTR

Re: [otrs] Customer Company

Thanks for these useful precisions. One last question : how to assign default groups based on the LDAP datasource ? I'd like customer from LDAP(A) to be part of group (A) and those of LDAP(B) to be part of group (B). Thanks again, Ionel On 11/17/2010 11:28 PM, Elva Novoa wrote: Hi Ionel, An

Re: [otrs] Customer Company

Hi Ionel, Answering your questions: How is it linked when using an LDAP Customer source ? ---> The company feature is only used for database backends and you have 2 tables for this: customer_user and customer_company. In LDAP, normally all data is in one backend, so there is no need to link it b

Re: [otrs] Customer Company

Hi Elva, How is it linked when using an LDAP Customer source ? How to assigne the company in the LDAP configuration ? Thanks, Ionel Le 17 nov. 2010 à 18:15, Elva Novoa a écrit : > On 11/16/2010 1:51 PM, Jober Mijares wrote: >> Then, maybe i'm confused but I thought that the function of the co

Re: [otrs] Customer Company

On 11/16/2010 1:51 PM, Jober Mijares wrote: > Then, maybe i'm confused but I thought that the function of the company > client, is link several customers in just one company. Hi Jober, Actually you are right in the definition of Customer Company. You should be able to create more than one custome

Re: [otrs] Customer Company

On Tue, Nov 16, 2010 at 11:51:21AM -0800, Jober Mijares wrote: > What's the real function of the option Customer Company?, because > i tried to created more than one customer in only one company, but a > received this message: The naming is a bit misleading. You should see "customer_id" as "cust

[otrs] Customer Company

Hi! I have a question: What's the real function of the option Customer Company?, because i tried to created more than one customer in only one company, but a received this message: : Duplicate entry 'OnTop Inc.' for key 1, SQL: 'INSERT INTO customer_company ( customer_id, name, street, zip,

Re: [otrs] Customer company

Hi, On 19.04.2010, at 16:12, Sebastien Bory wrote: > [ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var', '', 0 ], seems to be ok. Can you post a bit more, like apache error log or otrs log or the whole Map configuration? Nils Leideck -- Nils Leideck Senior Consultant nils.

Re: [otrs] Customer company

1 73 77 55 56 Port: 33(0) 6 78 93 28 66 Mail : <mailto:s...@groupenci.com> s.b...@groupenci.com Web: <http://www.groupenci.com/> www.groupenci.com De : otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] De la part de Nils Leideck - ITSM Envoyé : vendredi 16 avril 2010 22:02 À :

Re: [otrs] Customer company

able for the message if modified. De : otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] De la part de Nils Leideck - ITSM Envoyé : vendredi 16 avril 2010 22:02 À : User questions and discussions about OTRS. Objet : Re: [otrs] Customer company Hi, On 16.04.2010, at 11:43, Sebasti

Re: [otrs] Customer company

Hi, On 16.04.2010, at 11:43, Sebastien Bory wrote: > it’s possible to have 1 or some customer in more 1 company ? > I try to explain. I have 10 agencies and each customer have their company ID > (IT Paris, IT Lille, IT Luxembourg, ….) > So each customer in Paris see all ticket for our company

[otrs] Customer company

Dear all it’s possible to have 1 or some customer in more 1 company ? I try to explain. I have 10 agencies and each customer have their company ID (IT Paris, IT Lille, IT Luxembourg, ….) So each customer in Paris see all ticket for our company, that work fine. But my boss when he log on the

Re: [otrs] Customer Company question with Active Directory

Hi, Am 14.11.2009 um 08:02 schrieb Sarper SARIDAL: A customer has 5 tickets from ABC Company B customer has 4 tickets from ABC Company ABC company has a total of 9 tickets. Can we group the incidents so they can both see tickets from ABC Company. as you describe it, it is the standard be

[otrs] Customer Company question with Active Directory

Hi all, I wonder if this is possible : There are 2 customers from the same company. I want both of them to see each others requests. Duplicate companynames are not allowed in the database at least if you integrate your otrs with Active Directory. Is there any way of doing this? A customer has 5

Re: [otrs] Customer Company as groups ? or group of customers.

If katie and james are with the same companyid they are able to see company ticket. Then you must be sure to populate correct companyid for ticket comings from both (X-OTRS-CustomerNo in postmaster filter) On Tue, Oct 27, 2009 at 10:06 AM, Sarper SARIDAL wrote: > Hi all, > > I have a question in

Re: [otrs] [ Customer Company ] ???

This is the question i'm searching for the answer also. Then one of the members of the group can see others tickets so they can track.. Is there a solution for that? Regards, Sarper 2009/10/27 Денис Кирин > Good day. > > Users & Groups & Roles - [ Customer > Company

[otrs] Customer Company as groups ? or group of customers.

Hi all, I have a question in mind.. For example lets say that i have these customers : 1. katiebl...@company.org : Company : STARGMBH 2. jameswh...@company.org : Company : STARGMBH 3. markyel...@company.org : Company : WORLD CO. For the first 2 customers which are from the same company STARGM

[otrs] [ Customer Company ] ???

Good day. Users & Groups & Roles - [ Customer Company ] - where can i use this? Can i group Customers by [ Customer Company ]? Best regards. Denis Kirin - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http:

[otrs] Customer Company DB and Customer User DB ?

Hi, Can you have one database with Customer Company and Customer ID and one with Customer Users ? Preferable where Customer Users gets built automagically from incoming/outgoing tickets to/from the customer ? --- Patrik Forsberg ---

Re: [otrs] Customer Company

Hi there, You can delete the tickets from using the Generic Agent http://doc.otrs.org/2.3/en/html/x1213.html but you cannot remove clients/customers, only rename them or invalid them. On Tue, Mar 10, 2009 at 3:01 PM, Tony Evans wrote: > I have been teaching myself this product and now want to g

[otrs] Customer Company

I have been teaching myself this product and now want to go live with system I need to be able to delete the test tickets and test Customer company entries that I created, How?? -- *Tony Evans* */Essential Enterprise Solutions Inc Tel 727 938 3374 Cell727 480 7813 /* ---

[otrs] Customer company

New to this system so still finding my way around it, I would like my agents to be able to open up a customer company as well as a customer user, without having to have admin access. Is it possible and How? thanks -- *Tony Evans* */Essential Enterprise Solutions Inc Tel 727 938 3374 Cell

[otrs] Customer Company option in 2.2.8

Hi all, Just upgraded to OTRS 2.2.8 and noticed the "Customer Company" section in the admin area, but I do not find any mention of it in the documentation. Where would I be able to find more info about this section, what its for and how it works? Many thanks, Patric __

[otrs] Customer Company

Does anyone know what was the use of adding the Customer Company link. I see you can add company addresses and assign it a customer id, but what was it added to 2.2 for? What purpose does it serve? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/

Re: [otrs] "Customer Company" are not diplayed on the Customer list

Hi, Agim Cami schreef: > The "Customer Company" are not displayed on Customer list. > Is any workaround on this? I have changed it in /otrs/Kernel/Outpu/HTML/Standard/. there are the files header and footer you can change them here. -- Met vriendelijke groet, Henry Verbeek.

[otrs] "Customer Company" are not diplayed on the Customer list

The "Customer Company" are not displayed on Customer list. Is any workaround on this? -- Agim Cami ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listin

[otrs] Customer company not on the Customer list

"Customer Company" are not really treated as "Customer Users". Example: if you want to create a Phone-Ticket or Email-Ticket the displayed customers are Customer Users only. Is any possibility to include in the dislplayed list the "Customer Company" also? -- Agim Cami _

Re: [otrs] Customer Company Tickets

Moin, Nachdem du meintest du arbeitest mit der deutschen Version von OTRS gehe ich davon aus, das Ich mich der deutschen Sprache bedienen darf. Ich habe in deiner Antwort glaube ich die Lösung auf mein Problem - Customer mit einer bestimmen Zugehörigkeit sollen unter "Company Tickets" alle Ticke

Re: [otrs] Customer Company Tickets

On Thu, 04 Nov 2004 16:53:24 +0100, Czakó Krisztián <[EMAIL PROTECTED]> wrote: [snip] > > > > This will allow users to have a primary id and secondary ids (company > > ids). Only those users that have the same secondary id will be able > > to see tickets that have the same id assigned to it. >

[otrs] Customer Company Tickets

> <[EMAIL PROTECTED]> wrote: > > Hey all I'm a relatively new OTRS user and I'm just exploring the program > > for future use. My issue is how do I allow certain customers to view others > > tickets? I need to be able to allow all the customers within a company to > > see each others tickets but

Re: [otrs] Customer Company Tickets

Moin, this is done by giving the same clients ID in the customer Base data sheet to all of them. In the German version (i am working wirth) it is called Kunden# and it is the field beneath the email adress. Put in always the same value for the groups that should read all their tickets. hth, else

Re: [otrs] Customer Company Tickets

On Wed, 03 Nov 2004 13:43:55 -0500, Andrew Blackstone <[EMAIL PROTECTED]> wrote: > Hey all I'm a relatively new OTRS user and I'm just exploring the program > for future use. My issue is how do I allow certain customers to view others > tickets? I need to be able to allow all the customers withi

[otrs] Customer Company Tickets

Hey all I'm a relatively new OTRS user and I'm just exploring the program for future use.  My issue is how do I allow certain customers to view others tickets?  I need to be able to allow all the customers within a company to see each others tickets but not those of other companies under the co