:
Subject: Re: [rt-users] Using 2 mail address for all ques
To: "Asanka Gunasekera"
Cc: "RT-List"
Date: Monday, 28 December, 2015, 19:31
You can
use a shared rt-correspondance@ and rt-comment@ address. RT
will use the ticket # when reading to modify the ticket
according
Hi just wondering whether it is possible to use just 2 email addresses for all
the queues. Once for correspondence and another for comment. In my RT
implementation I have about 25 queus and each queue needs minimum of 1
dedicated mail account. If above is possible please let me know guide hot to
To: rt-users@lists.bestpractical.com
Date: Saturday, 31 October, 2015, 3:34
On 30 Oct 2015, at 3:48,
Asanka Gunasekera wrote:
> Hi
thank you for the reply, I am using mod_perl
> 2.0.9
I suggest switching to mod_fastcgi or mod_fcgid
as a first step. I use
mod_fastcgi because
, at 4:07,
Asanka Gunasekera wrote:
> Hi
all I have been struggling with this CLOSE_WAITS.
>
> I have an Request
Tracker installed on CEntOS 6.7 (64 bit) RT
> rt-4.2.12 and Apache httpd-2.2.31. I can
log in and all, but after a
> while I am
seeing CLOSE_WAIT socket are c
Hi all I have been struggling with this CLOSE_WAITS.
I have an Request Tracker installed on CEntOS 6.7 (64 bit) RT rt-4.2.12 and
Apache httpd-2.2.31. I can log in and all, but after a while I am seeing
CLOSE_WAIT socket are created for each selection that I make on the dashboard.
Eventually the
-----
On Tue, 20/10/15, Asanka Gunasekera wrote:
Subject: Re: [rt-users] Installing GD components
To: "Kobus Bensch"
Date: Tuesday, 20 October, 2015, 17:38
I dont see any errors or warnings
Kobus, any how let me increas the loging level and see.
U/RUZ/GDGraph-1.49.tar.gz with Makefile.PL
Checking if your kit is complete...
Looks good
Warning: prerequisite GD 1.18 not found.
Do I have to downgrade or is there a way to use what is installed
Thanks and Regards
Asanka
On Fri, 16/10/15, Asan
mething wrong with the combination or
what I am doing :(
Thanks and Regards
Asanka
On Tue, 22/9/15, Kobus Bensch
wrote:
Subject: Re: [rt-users] Installing GD components
To: "Asanka Gunasekera" ,
rt-users@lists.bestpractical.c
alling GD components
To: "Asanka Gunasekera" ,
rt-users@lists.bestpractical.com
Date: Tuesday, 22 September, 2015, 17:02
Running this command does not mean it is installed. It
just tells
you which packages provides the libjpeg.so
Does the li
4/jre/lib/amd64/libjpeg.so
1:java-1.6.0-openjdk-1.6.0.35-1.13.7.1.el6_6.x86_64 :
OpenJDK Runtime Environment
Repo: installed
Matched from:
Filename:
/usr/lib/jvm/java-1.6.0-openjdk-1.6.0.35.x86_64/jre/lib/amd64/libjpeg.so
On 21/09/2015 16:
d 2/2 test programs. 9/9 subtests failed.
LDS/GD-2.56.tar.gz
./Build test -- NOT OK
//hint// to see the cpan-testers results for installing this module, try:
reports LDS/GD-2.56.tar.gz
[root@rt rt-4.2.12]#
Thanks and Regards
On Mon, 21/9/15, Kobus B
d 2/2 test programs. 9/9 subtests failed.
LDS/GD-2.56.tar.gz
./Build test -- NOT OK
//hint// to see the cpan-testers results for installing this module, try:
reports LDS/GD-2.56.tar.gz
[root@rt rt-4.2.12]#
Thanks and Regards
On Mon, 21/9/15, Kobus B
/usr/local/lib/perl5/site_perl/5.22.0
/usr/local/lib/perl5/5.22.0/x86_64-linux
/usr/local/lib/perl5/5.22.0
Do I need to link or do some sort of registration
Thanks and Regards
On Mon, 21/9/15, Asanka Gunasekera wrote:
Subject: Re: [rt-users
On Mon, 21/9/15, Kobus Bensch wrote:
Subject: Re: [rt-users] Installing GD components
To: rt-users@lists.bestpractical.com
Date: Monday, 21 September, 2015, 16:56
Paste some more error info. I had this error and the
solution was in
the detail. For me some GD sys
Hi All, I am trying to install RT rt-4.2.12 on CentOS 6.5 (64 bit)
configuration goes with out any issue but when I try to do a make testdeps it
gives me below error
SOME DEPENDENCIES WERE MISSING.
GD missing dependencies:
GD::Graph >= 1.47 ...MISSING
GD ...MISSING
GD::
Hi All, I just got RT installed and below are the details
OS - CentOS release 6.5 (Final)
Apache - httpd-2.2.31
mod_perl - mod_perl-2.0.9
perl - perl-5.22.0
RT - rt-4.2.11
Once I log in to the system and click on some button, menu or any link I can
see there is a new socket opend and the old one
Thank you the quick response Landon, this is great
On Wed, 5/8/15, Landon Stewart wrote:
Subject: Re: [rt-users] single queue for multiple customers
To: "Asanka Gunasekera"
Cc: "rt-users@lists.bestpractical.com"
Date: Wedne
Hi All, hope some one can give me some insight to below or refer to a UTL
Currently I am using RT as below (must be the must be the simplest way of
using).
1. I have created a queue per each customer
2. and Create, admincc etc the customer and some internal supervisors
3. Each queue has its own
Hi I am having this below issue and my environment is RT4 and Redhat 5
when I do date at the command prompt I am getting the out put as Wed Nov 27
14:36:35 IST 2013
But when I look at the Apache log, stop and start Apache the the the is correct
but after starting normal operations the RT goes b
stalled' => { label => '2Stall', update => 'Comment' },
'open -> resolved' => { label => '2Resolve', update => 'Comment' },
'open -> rejected' => { label => '2Reject', upda
Hi just some more information I am using "RT 4.0.15 Documentation
Customizing/Lifecycles" as a guid but I am using RT 4.0.1
Regards
____
From: Asanka Gunasekera
To: "rt-users@lists.bestpractical.com"
Sent: Friday, 26 July 2013, 15:33
Sub
Hi, I am using RT 4 and I my magement wants me to add new status and a action
to say "Waitng on Customer to respond" I am trying this using LifeCycles but I
am getting no ware.
Am I doing the right thing (to use LifeCycles)?
I am not sure if the above information is enough?
Thanks and Regards
Hi, when I add some one as a watcher or if I cc a ticket to with a new email
address a user account is getting created I need to stop this behaviour how can
I do this
I am using RT 4
Thanks and Best Regards
--
RT Training in Seattle, June 19-20: http://bestpractical.com/training
Hi sis any one know hot to take a audit report with login information
(successfully and unsuccessfully), user rights and changes to user rights etc
Thanks and Best Regards
--
RT Training in Seattle, June 19-20: http://bestpractical.com/training
Thanks and Regards
From: Diaulas Castro
To: Asanka Gunasekera ;
"rt-users@lists.bestpractical.com"
Sent: Wednesday, 22 May 2013, 17:20
Subject: RES: [rt-users] RES: Generate end of the day report and email
Sorry, didnt understand your message, but f
Status != stalled" -f id,subject,queue,status,owner,lastupdated |iconv -f
UTF-8 -t ISO8859-1 > /tmp/rel.tmp
while read line ; do
echo "$line/g"
done < /tmp/rel.tmp >> $MAIL
echo "">> $MAIL
echo "" >> $MA
s != report AND Status != plantao
AND Status != stalled" -f id,subject,queue,status,owner,lastupdated |iconv -f
UTF-8 -t ISO8859-1 > /tmp/rel.tmp
while read line ; do
echo "$line/g"
done < /tmp/rel.tmp >> $MAIL
echo "">> $MAIL
echo ""
users-boun...@lists.bestpractical.com] On Behalf Of Asanka Gunasekera
Sent: Friday, May 10, 2013 1:48 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Generate end of the day report and email
Hi, is there any way to auto generate end of the day report and emal this to
management (all open, all new etc)
Hi I have added below to the RT_SiteConfig.pm and all are working fine except
the "__TimeLeft__" it just come as an empty column, can any one tell me how to
rectify this. I am using RT4, oracle db and Redhat linux
Set ($DefaultSearchResultFormat, qq{
'__id__/TITLE:#',
'__QueueName__',
'
Hi, is there any way to auto generate end of the day report and emal this to
management (all open, all new etc)
I am using RT4 and oracle database on redhat
Thanks and Regards
--
RT Training in Seattle, June 19-20: http://bestpractical.com/training
Can any one tell me what I am doing wrong to have Due date on the dash to back
date to 3 months when doing below
Thanks and Regards
From: Asanka Gunasekera
To: RT User List
Sent: Monday, 1 April 2013, 16:52
Subject: [rt-users] SLA calculation issue Resolve
Hi I have SLA configured as below but when I apply S4 and reply due date is
getting calculated correctly but the Resolve due date is been calculated in
reverse that is backdated 3 months. What is that I am doing wrong
'S4' => {
StartImmediately => 0,
:) thanks Reslan, Regards
Asanka
From: Ruslan Zakirov
To: Asanka Gunasekera
Cc: RT User List
Sent: Friday, 29 March 2013, 1:33
Subject: Re: [rt-users] Start page is displaied when DB is unavalable
On Thu, Mar 28, 2013 at 10:23 PM, Asanka Gunasekera
Thank you Ruslan, hope I will not break what is working :) and is this fixed on
later releases since I am planning on doing an upgrade to the latust
Best Regards
From: Ruslan Zakirov
To: Asanka Gunasekera
Cc: RT User List
Sent: Thursday, 28 March 2013, 20
Hi is there a limit to the ticket size since I am getting
this message when I open a ticket
"Message
body is not shownbecause
it is too large."
Thanks and Regards
Hi I am running RT 4.00 and when trying to connect to RT it
gives starter page when the database is
not available. How can I stop this behaviour or start a page saying that the RT
is down when the DB is not available
Thanks and Regards
Hi, how can I have one mail box for all the ques, at the moment I am using
mailgate to retriever mails from a POP3 server, and I need to have mail address
per queue
Thanks and Regards
We're hiring! http://bestpractical.com/jobs
Hi Kem, thank you for the reply
Best Regards
From: kem cho
To: Asanka Gunasekera
Cc: "rt-users@lists.bestpractical.com"
Sent: Wednesday, 14 November 2012, 19:42
Subject: Re: [rt-users] RT Migration to new HW and version
Those are the exac
Hi Can any one give me a bit of information in this pelase
Thanks and Regards
From: Asanka Gunasekera
To: Glenn E. Sieb ;
"rt-users@lists.bestpractical.com"
Sent: Monday, 8 October 2012, 11:41
Subject: Re: [rt-users] share dashboard with a group
r and I need to clean them up from the backend
Thanks and regards
____
From: Asanka Gunasekera
To: "rt-users@lists.bestpractical.com"
Sent: Monday, 8 October 2012, 22:42
Subject: Re: [rt-users] relations between reminder and ticket
any
ond Status', Value => 'Work in Progress');
if (!$success)
{
$RT::Logger->error($msg);
return 0;
}
return 1;
Thanks and Best Regards
From: Asanka Gunasekera
To: "rt-users@lists.bestpractical.com"
Sent: Fri
Hi, I am using mail get to receive mails for rt and it liike like it requires
to have one mail address per each queue (I am quite sure I ahave configured
this wrong :(). Is there any way to just have one mail box for all the ques in
the RT
Thanks and Regards (hope my request make sense)
---
any one have came across this :(
From: Asanka Gunasekera
To: "rt-users@lists.bestpractical.com"
Sent: Tuesday, 25 September 2012, 13:06
Subject: Re: [rt-users] relations between reminder and ticket
Hi I am trying find why this is hapening
dash
As soon as I tell it to save the sash disappeared from my account, and unable
to find this any ware in the system
Appreciate any help that you can give
Thanks and Best Regards
From: Asanka Gunasekera
To: Glenn E. Sieb ;
"rt-
hi Glenn, is seem when the person who trying to create the dash for the group
needs to be in that group for it to appear under "Privacy"
Thanks and Best Regards
____
From: Asanka Gunasekera
To: Glenn E. Sieb ;
"rt-users@lists.bestpractical.com&
l.com"
Sent: Thursday, 4 October 2012, 0:26
Subject: Re: [rt-users] share dashboard with a group
On 10/03/2012 02:07 PM, Asanka Gunasekera wrote:
> Hi Albert, this document does not tell you how to create the shared dashboard
> :(
>
Save it as a dashboard for that group.
When
Hi Albert, this document does not tell you how to create the shared dashboard :(Thanks and best RegardsASankaFrom: Scotto Alberto To: Asanka Gunasekera ; "rt-users@lists.bestpractical.com" Sent: Tuesday, 2 October 2012, 21:22 Subject: RE:
[rt-users] share dashboard wi
Hi, I have created a dash board (test_dash) and I have a group called test_grp.
Now I want to share this dash with my group. How can I going about doing this
Thanks and Regards
Final RT training for 2012 in Atlanta, GA - October 23 & 24
http://bestpractical.com/training
We're hiring!
it resolved
I have been going through the DB and unable to find the relation between the
ticks and treminders
Thanks and Best Regards
____
From: Asanka Gunasekera
To: "rt-users@lists.bestpractical.com"
Sent: Thursday, 20 September 2012, 14:14
Subj
Hi anyone can tell me where RT keeps the relationship between a ticket and a
reminder
Thanks and Regards
Final RT training for 2012 in Atlanta, GA - October 23 & 24
http://bestpractical.com/training
We're hiring! http://bestpractical.com/jobs
probably be the transaction with a type of "Create". That's what
triggers the ticket being created. If that is what you mean.
kenn
On Wed, Sep 19, 2012 at 3:25 AM, Asanka Gunasekera
wrote:
this
>
>
>
>
>
> From: Asanka Gunase
this
From: Asanka Gunasekera
To: "rt-users@lists.bestpractical.com"
Sent: Friday, 14 September 2012, 12:50
Subject: capture status change to apply custom filed status
Hi, how can I capture the action of "opening" (not the open stat
Hi, how can I capture the action of "opening" (not the open status) a new
ticket to apply a custom filed value to "Work in progress"
Thanks and regards
Final RT training for 2012 in Atlanta, GA - October 23 & 24
http://bestpractical.com/training
We're hiring! http://bestpractical.com
Asanka
From: Tim Cutts
To: Asanka Gunasekera
Cc: "rt-users@lists.bestpractical.com"
Sent: Tuesday, 11 September 2012, 14:58
Subject: Re: [rt-users] RT internals
On 11/09/2012 06:48, Asanka Gunasekera wrote:
> Hi Tim, thank you for the reply, b
ou're not changing the
software versions, just copying to a new system, it should be fine.
Asanka => so this is not the way to do an upgrade? is it because there could be
DB changes in the new release?
Thanks and Best Regards
____
From: Tim Cutts
To: Asa
Hi does any one can point me to some reference that will give me how RT works
internally (Trouble shooting purposes) I need to know things like
1. where all this configurations are stored in RT (custom fields, actual
Scripts, templates, Attachemnt etc)
2. Does the RT keep all the modification th
Hi Have any one written a script to change status (custom field) on requester
reply
Thanks and Regards
From: Asanka Gunasekera
To: Tim Cutts ; "rt-users@lists.bestpractical.com"
Sent: Wednesday, 29 August 2012, 16:02
Subject: Re: [rt-users] sta
“Work in progress” if the any other reply start should change to
“Waiting
on Customer”. If this is possible how to do this?
Thanks and regards
From: Tim Cutts
To: Duncan McEwan
Cc: Asanka Gunasekera ;
rt-users@lists.bestpractical.com
Sent: Tuesday, 28 August
Thanks you Dancan and best regards
From: Duncan McEwan
To: Asanka Gunasekera
Cc: rt-users@lists.bestpractical.com
Sent: Tuesday, 28 August 2012, 3:34
Subject: Re: [rt-users] status change when reply on resolved ticket
Asanka,
> but what if a custo
: Asanka Gunasekera
To: Ruslan Zakirov
Cc: "rt-users@lists.bestpractical.com"
Sent: Monday, 27 August 2012, 22:33
Subject: Re: [rt-users] status change when reply on resolved ticket
Thanks Ruslan
From: Ruslan Zakirov
To: Asanka Gunasekera
Cc:
Thanks Ruslan
From: Ruslan Zakirov
To: Asanka Gunasekera
Cc: "rt-users@lists.bestpractical.com"
Sent: Monday, 27 August 2012, 21:27
Subject: Re: [rt-users] status change when reply on resolved ticket
On Mon, Aug 27, 2012 at 2:46 PM, Asanka
Hi, I just ran in to a vired thing. when I reply on a ticker which is been
marked as resolved the status changes back to "open" any help to stop this
behavior.
Thanks and regards
Hi, is this even possible
Thanks and regards
From: Asanka Gunasekera
To: "rt-users@lists.bestpractical.com"
Sent: Friday, 24 August 2012, 15:54
Subject: [rt-users] show update stat of a ticket
Hi, is there a way to display a column under &
Hi, is there a way to display a column under "10 highest priority tickets I
own" which will show the ticket response status like "waiting for customer or
in progress or reviewing" something like that.
Thanks and best regards
Hi Below is a section of my RT since I had something similar
DocumentRoot /usr/local/rt-ora/share/html
Order allow,deny
Allow from all
SetHandler perl-script
PerlResponseHandler Plack::Handler::Apache2
PerlSetVar psgi_ap
Hi Sandra, I ran in to something simmiler what I did was under tools >
configure > users, I hade to tick "Include disabled users in search" and
selected the user that I what to modify. In the "Modify the user Chamara"
"under access control" I had to tick "Let this user access RT" (this would be
Hi I am using RT 4 and I need to add new column that would show all resolved
ticket count to "quick Search" and I could not find any place that would give
me some step by step instruction how to do this
Can some one point me how do this
Thanks and Regards
Hi Can some one give me some reference at least :(
Thanks and Regards
From: Asanka Gunasekera
To: "rt-users@lists.bestpractical.com"
Sent: Tuesday, 10 July 2012, 13:07
Subject: user rights for basic on dashboard
Hi I am having 3 issu
Hi I am having 3 issues in user permissions
1. When I try to create a ticket as minimum privileged
user on a queue I can see and select the “status” and the “owner” under Basics.
How can I hide this from selected users (requesters)
2. When the requester goes in to basic under
ticket, he
Hi, how do I get the RT to send a mail to AdminCC when moving a ticket from one
queue to another
Thanks and Regards
Hi my
management have come up with this new requirement, apparently this is
unavailable
What they
want is, once a ticket gets moved to a deferent queue which the ticket
requester is not a part of, can the requester still look in to the ticket
(status
of the ticket) without having permission to th
Hi, I have found the solution for the undermentioned issue, it was merely
permission issu
hope some one can be helped with my exp (not that is much to what you guys are
capable of)
Reagrds
From: Asanka Gunasekera
To: Asanka Gunasekera ;
"rt-
pprove
it, so they can spend some money.
ENDOFCONTENT
Thanks and regards
____
From: Asanka Gunasekera
To: Asanka Gunasekera ;
"rt-users@lists.bestpractical.com"
Sent: Monday, 13 February 2012, 16:28
Subject: Re: [rt-users] setting up approvals on R
Hi, I am sure some one would have got this working, is there any one who can
give me some hand in this, though I can see the ticket created by looing up in
the logs. Aprovals do not show up in approvals tab?
Thanks
From: Asanka Gunasekera
To: Asanka
Hi, I have
a requirement to have ticket number sequenced by Queue, is this possible? or RT
way of using all tickets to be in sequence, disregard of Queue
Hope I make
any sense by above query!
Thanks and
Regards
RT Training Sessions (http://bestpractical.com/services/training.html)
* Bos
Hi I am stuck! any help can any one give on this
From: Asanka Gunasekera
To: Asanka Gunasekera ;
"rt-users@lists.bestpractical.com"
Sent: Tuesday, 10 January 2012, 11:51
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Hi Can any one te
Hi Can any one tell me what I am doing wrong??
Thanks and regards
From: Asanka Gunasekera
To: Asanka Gunasekera ;
"rt-users@lists.bestpractical.com"
Sent: Thursday, 5 January 2012, 11:53
Subject: Re: [rt-users] setting up approvals on RT 4
am unable to find the tickets in the DB or under Approvals tab
Can some one tell me what is going on!!!
Thanks and best Regards
________
From: Asanka Gunasekera
To: "rt-users@lists.bestpractical.com"
Sent: Thursday, 5 January 2012, 11:02
Subject: Re:
Thanks you for the reply
Best Regards
From: Kevin Falcone
To: rt-users@lists.bestpractical.com
Sent: Tuesday, 3 January 2012, 23:34
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
On Thu, Dec 29, 2011 at 08:04:15AM +, Asanka Gunasekera wrote
Hi All, can any one give me a reason why there are no scripts belonging to
_Approvals queue
Thanks and Regards
From: Asanka Gunasekera
To: Daniel Garcia Mejia
Cc: "rt-users@lists.bestpractical.com"
Sent: Friday, 30 December 2011, 9:35
Subjec
Hi Daniel, thanks for the reply
I am using Oracle as the database and under scrips I am unable to find any
entry relating to the queue 2 (_approvals)
Thanks and Regards
From: Daniel Garcia Mejia
To: asanka_gunasek...@yahoo.co.uk
Cc: rt-users@lists.bestpract
Hi All, I am trying to set up approvals on RT 4.0.1 and I am following
http://requesttracker.wikia.com/wiki/ApprovalCreation
but in this document it talks about copying scripts and templates from
_Approval queue.
I can only find 5 templates but there are no scripts
Thanks and Regards
--
e any users which are not already
in the AD
2. 2. Once I create the user in AD I can created the users without
errors,
but I am unable to list these new users from RT web interface. (by running
select * from rtdb1.users I can list newly created users)
________
Fr
users from RT web interface. (by running
select * from rtdb1.users I can list newly created users)
From: Asanka Gunasekera
To: rt-users@lists.bestpractical.com
Sent: Wed, 22 June, 2011 13:55:03
Subject: Re: [rt-users] RT error “Couldn't load user '&#
users from RT web interface. (by running
select * from rtdb1.users I can list newly created users)
From: Asanka Gunasekera
To: rt-users@lists.bestpractical.com
Sent: Tue, 21 June, 2011 9:08:53
Subject: RT error “Couldn't load user ''
Hi I hav
e
To: rt-users@lists.bestpractical.com
Sent: Tue, 21 June, 2011 18:30:31
Subject: Re: [rt-users] RT error “Couldn't load user ''
On Tue, Jun 21, 2011 at 04:38:53AM +0100, Asanka Gunasekera wrote:
>Hi I have installed RT4 and when I try to create a user I am getting an
>err
Hi I have installed RT4 and when I try to create a user I am getting an error
RT error “Couldn't load user ''
I read in one of your mailing list replies saying that user was got over this
issue by removing Authen::ExternalAuth from plugging. But in my case I am
unable
to do so since AD authenti
Hi just an up date, this error comes with IE8, I tried with IE6 and mozilla
firefox and this is working
From: Asanka Gunasekera
To: rt-users@lists.bestpractical.com
Sent: Thu, 9 June, 2011 8:44:36
Subject: [rt-users] error while accessing user or group pages
Hi I am evaluating RT4 and the version I am using is rt-4.0.1rc1, when I try to
get in to the group or users web page I am getting following error in the
browser
Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0;
SLCC2; .NET CLR 2.0.50727; .NET CLR
SLA by queue bases
Hi, I am not sure if this is the right place but I think this is kind of an new
requirement
Scenario is as follow.
Lets say that I we have customers named A, B, C, and D, and SLA levels are S1,
S2, S3 and S4 for instance. For the time I can apply a default SLA per queue
and
Hi did any one manage to get RT4 to work with RT::Extension::SLA
Hi in old RT relesess I get following files
fastcgi_server
fastcgi_server.in
mason_handler.fcgi
mason_handler.fcgi.in
mason_handler.scgi
mason_handler.scgi.in
mason_handler.svc
mason_handler.svc.in
rt
rt-crontool
rt-crontool.in
rt.in
rt-mailgate
rt-mailgate.in
standalone_httpd
standalone_httpd.in
w
92 matches
Mail list logo
