[no subject]

[Axton]

Server Statistics

Axton Grams

On 3/5/07, Tarun Kumar SHARMA <[EMAIL PROTECTED]> wrote:

Hello,

I have the requirement to create dashboard for the floating and fixed license 
consumption in Remedy.
I want to know the name of the form from which i can take this data and create 
a dashboard.

Thanks & Regards
Sucharita Singhal

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[no subject]

[Tarun Kumar SHARMA]

Hello,

I have the requirement to create dashboard for the floating and fixed license 
consumption in Remedy.
I want to know the name of the form from which i can take this data and create 
a dashboard.

Thanks & Regards
Sucharita Singhal

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Re: java.lang.NullPointerException

[Matt Willis]

Hi Janet,

We recently started getting a similar error, which we discovered was related to 
a patched version of the MidTier.jar file. After installing a new MidTier.jar, 
we started getting the error. Since we are on 7.0.0, and the file was based on 
7.0.1 code, this produced a conflict, and we started getting the null pointer 
exception.

Have you recently installed any patches, or copied any updated java files into 
your system?

Regards,
Matt Willis


 "Mahan wrote: 

=
Can anyone tell me what is causing this error?  We are using the CA
single sign on and a mid tier on a separate server than our ARS server.
The mid tier is version 7.0.00, 
Web Server Information  Apache/2.0.59 (Unix) mod_ssl/2.0.59
OpenSSL/0.9.8d ServletExecAS/5.0
Operating System Name   SunOS   
Java Version1.4.2_13

Our ARS server is unix 6.00.01 patch 1351, SunOS 5.9, Sybase 12.5.1/EBF
11657 ESD#2

The error is:

Error. The server encountered an unexpected condition which prevented it
from fulfilling the request. 
java.lang.NullPointerException
at com.remedy.arsys.goat.LocaleUtil.normalizeLocale(Unknown
Source)
at com.remedy.arsys.goat.LocaleUtil.getLocale(Unknown Source)
at
com.remedy.arsys.share.MessageTranslation.localTranslate(Unknown Source)
at
com.remedy.arsys.share.MessageTranslation.getLocalizedErrorMessage(Unkno
wn Source)
at com.remedy.arsys.goat.GoatException.getStatusInfo(Unknown
Source)
at com.remedy.arsys.goat.GoatException.toString(Unknown Source)
at com.remedy.arsys.goat.GoatException.toString(Unknown Source)
at java.lang.String.valueOf(String.java:2131)
at java.io.PrintStream.print(PrintStream.java:462)
at java.io.PrintStream.println(PrintStream.java:599)
at java.lang.Throwable.printStackTrace(Throwable.java:461)
at java.lang.Throwable.printStackTrace(Throwable.java:451)
at
com.remedy.arsys.goat.preferences.ARUserPreferences.setPreferenceValue(U
nknown Source)
at
com.remedy.arsys.goat.preferences.ARUserPreferences.clearAndLoadDefaultF
ields(Unknown Source)
at
com.remedy.arsys.goat.preferences.ARUserPreferences.loadFromServer(Unkno
wn Source)
at
com.remedy.arsys.goat.preferences.ARUserPreferences.addConfiguredPrefere
nces(Unknown Source)
at com.remedy.arsys.goat.preferences.ARUserPreferences.(Unknown
Source)
at
com.remedy.arsys.goat.preferences.ARUserPreferences.getUserPreferences(U
nknown Source)
at com.remedy.arsys.stubs.SessionData.(Unknown Source)
at com.remedy.arsys.stubs.SessionData.(Unknown Source)
at com.remedy.arsys.session.Login.initSession(Unknown Source)
at com.remedy.arsys.session.Login.establishSession(Unknown
Source)
at com.remedy.arsys.session.Login.establishSession(Unknown
Source)
at com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown
Source)
at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:743)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at
com.newatlanta.servletexec.SERequestDispatcher.forwardServlet(SERequestD
ispatcher.java:638)
at
com.newatlanta.servletexec.SERequestDispatcher.forward(SERequestDispatch
er.java:236)
at
com.newatlanta.servletexec.SERequestDispatcher.internalForward(SERequest
Dispatcher.java:283)
at
com.newatlanta.servletexec.ApplicationInfo.processApplRequest(Applicatio
nInfo.java:1809)
at
com.newatlanta.servletexec.ServerHostInfo.processApplRequest(ServerHostI
nfo.java:898)
at
com.newatlanta.servletexec.ServletExec.ProcessRequest(ServletExec.java:1
081)

at
com.newatlanta.servletexec.ServletExec.ProcessRequest(ServletExec.java:9
63)
at
com.newatlanta.servletexec.ServletExecService.processServletRequest(Serv
letExecService.java:167)
at
com.newatlanta.servletexec.ServletExecService.Run(ServletExecService.jav
a:204)
at
com.newatlanta.servletexec.HttpServerRequest.run(HttpServerRequest.java:
486)


Occasionally, I can get it to work but I don't know why!  I need it to
work by in the morning if you have any ideas.

Thanks,

Janet L Mahan
941.766.6199 
EMBARQ(tm) - Lnt-Natlnetops-Intelligenetsvc 
 Network Systems Admr II




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Prompt user to login through the workflow

[Veeral J Oza]

Hi All,
 
Is there a way to "Prompt user to login" through the workflow without
using the user tool. This should override the settings in the user tool
>> Tools >> Options >> General Tab >> Prompt for Login checkbox.
 
Environment Details
ARS 6.3
Unix / Oracle
 

Regards,

Veeral Oza,

Application Analyst,

Wipro Technologies

Cell: +91 9422771736

Desk: +91 20 39102370

 



The information contained in this electronic message and any attachments to 
this message are intended for the exclusive use of the addressee(s) and may 
contain proprietary, confidential or privileged information. If you are not the 
intended recipient, you should not disseminate, distribute or copy this e-mail. 
Please notify the sender immediately and destroy all copies of this message and 
any attachments. 

WARNING: Computer viruses can be transmitted via email. The recipient should 
check this email and any attachments for the presence of viruses. The company 
accepts no liability for any damage caused by any virus transmitted by this 
email.
 
www.wipro.com

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java.lang.NullPointerException

[Mahan, Janet L [EQ]]

Can anyone tell me what is causing this error?  We are using the CA
single sign on and a mid tier on a separate server than our ARS server.
The mid tier is version 7.0.00, 
Web Server Information  Apache/2.0.59 (Unix) mod_ssl/2.0.59
OpenSSL/0.9.8d ServletExecAS/5.0
Operating System Name   SunOS   
Java Version1.4.2_13

Our ARS server is unix 6.00.01 patch 1351, SunOS 5.9, Sybase 12.5.1/EBF
11657 ESD#2

The error is:

Error. The server encountered an unexpected condition which prevented it
from fulfilling the request. 
java.lang.NullPointerException
at com.remedy.arsys.goat.LocaleUtil.normalizeLocale(Unknown
Source)
at com.remedy.arsys.goat.LocaleUtil.getLocale(Unknown Source)
at
com.remedy.arsys.share.MessageTranslation.localTranslate(Unknown Source)
at
com.remedy.arsys.share.MessageTranslation.getLocalizedErrorMessage(Unkno
wn Source)
at com.remedy.arsys.goat.GoatException.getStatusInfo(Unknown
Source)
at com.remedy.arsys.goat.GoatException.toString(Unknown Source)
at com.remedy.arsys.goat.GoatException.toString(Unknown Source)
at java.lang.String.valueOf(String.java:2131)
at java.io.PrintStream.print(PrintStream.java:462)
at java.io.PrintStream.println(PrintStream.java:599)
at java.lang.Throwable.printStackTrace(Throwable.java:461)
at java.lang.Throwable.printStackTrace(Throwable.java:451)
at
com.remedy.arsys.goat.preferences.ARUserPreferences.setPreferenceValue(U
nknown Source)
at
com.remedy.arsys.goat.preferences.ARUserPreferences.clearAndLoadDefaultF
ields(Unknown Source)
at
com.remedy.arsys.goat.preferences.ARUserPreferences.loadFromServer(Unkno
wn Source)
at
com.remedy.arsys.goat.preferences.ARUserPreferences.addConfiguredPrefere
nces(Unknown Source)
at com.remedy.arsys.goat.preferences.ARUserPreferences.(Unknown
Source)
at
com.remedy.arsys.goat.preferences.ARUserPreferences.getUserPreferences(U
nknown Source)
at com.remedy.arsys.stubs.SessionData.(Unknown Source)
at com.remedy.arsys.stubs.SessionData.(Unknown Source)
at com.remedy.arsys.session.Login.initSession(Unknown Source)
at com.remedy.arsys.session.Login.establishSession(Unknown
Source)
at com.remedy.arsys.session.Login.establishSession(Unknown
Source)
at com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown
Source)
at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:743)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at
com.newatlanta.servletexec.SERequestDispatcher.forwardServlet(SERequestD
ispatcher.java:638)
at
com.newatlanta.servletexec.SERequestDispatcher.forward(SERequestDispatch
er.java:236)
at
com.newatlanta.servletexec.SERequestDispatcher.internalForward(SERequest
Dispatcher.java:283)
at
com.newatlanta.servletexec.ApplicationInfo.processApplRequest(Applicatio
nInfo.java:1809)
at
com.newatlanta.servletexec.ServerHostInfo.processApplRequest(ServerHostI
nfo.java:898)
at
com.newatlanta.servletexec.ServletExec.ProcessRequest(ServletExec.java:1
081)

at
com.newatlanta.servletexec.ServletExec.ProcessRequest(ServletExec.java:9
63)
at
com.newatlanta.servletexec.ServletExecService.processServletRequest(Serv
letExecService.java:167)
at
com.newatlanta.servletexec.ServletExecService.Run(ServletExecService.jav
a:204)
at
com.newatlanta.servletexec.HttpServerRequest.run(HttpServerRequest.java:
486)


Occasionally, I can get it to work but I don't know why!  I need it to
work by in the morning if you have any ideas.

Thanks,

Janet L Mahan
941.766.6199 
EMBARQ(tm) - Lnt-Natlnetops-Intelligenetsvc 
 Network Systems Admr II




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Mid-Tier 7.0.01

[remedy]

Hello,
I am haveing trouble running AR System type reports on the web.
I am getting ARERR 9217 which has to do with a file not present or the url is
bad.

I know the file is in the report form, cause I created it using the report
creator form, and checked for the file attachment.

This is a new setup and I am hoping to go live tomorrow if I can get this
resolved.

Thanks

Les Ganton

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7.0.1 midtier p1 applied; can't access config page

[Rick Phillips]

Hello,

I recently patched MidTier 7.0.1 with p1, and I can't access the
midtier config page.  Instead of the standard midtier login, I'm being
challenged for a network login and pw (all of this is taking place on
my dev. laptop).  I hadn't checked this after the upgrade to MT 7.0.1,
so don't know if it's related to the patch or not.  Can anyone tell me
where my perms are off?

Thanks,

Rick

W2K
Ora 9i
ARS 7.0.1p1
MT 7.0.1p1

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Re: Parsing Comma Delimitted Records

[Carey Matthew Black]

Chris,

Although I think Axton's would likely perform better and be more
maintainable in the long run too. Another option could be similar to
Axton's idea... but...

Build a DB join of the current form and the "other form" using the
"IN" operator at the DB level. Then the Table field qual could be
"static" and based only on the current records 'Request ID' value.

The DB join would be something like...

Select a.C1, a.C2, (etc) from T123 a, T345 b where b.C4 IN a.C1234567

Where:
A = your current form
B= a form with one record per value in the field in question
 C4= the value in form B that holds the individual values in the
list of values in form A's field C1234567.

Just a thought.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 3/5/07, Axton <[EMAIL PROTECTED]> wrote:

you can create a table field that points to something the data can
reference, then turn that comma separated list into an external qual,
then walk that table to create the records.

For example, if your field contains companies, you may have a value like this:

BMC,HP,Sun

If you have a company table, point a table field at it, then convert
that list to an external qual using the replace function:

'Company' = "BMC" OR 'Company' = "HP" OR 'Company' = "Sun"

Then you can walk the table with a filter or active link guide.

Axton Grams

On 3/5/07, Christopher Gillman <[EMAIL PROTECTED]> wrote:
> **
>
>
> Listers,
>
>
>
> I'm playing around with some data, and have checked the KB, and have asked
> several people about this but can't seem to find the correct answer. I know
> that it's possible to do in Remedy, but it's been so long since I've fooled
> around with it, I can't remember how to do it.
>
>
>
> What I'm trying to do is take a record that has multiple fields which
> contain multiple strings of data, delimited by a comma ",". For example:
> Hi1, Hi2, Hi3, Hi4, etc. Is there a function or process that can be used to
> parse these into their own records? I.e. Record1 = Hi1 Record2 = Hi2
> Record3=Hi3 etc.
>
>
>
> Or, as a second option, is there a way to create a table, which lists these
> as separate records without manipulating the data?
>
>
>
> As always, help is appreciated!
>
>
>
> Chris


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Re: ARS 6.3 Patch 21 FYI - Date field pop-up flaw

[Christopher Michaud]

Here's what I believe some reasonable solutions would have been...

1. Standardize all color settings to utilize Windows O/S property 
settings. (good solution - however, Windows only)

2. Add Window Color Properties (not just background) to the Client 
Options/Preference Server settings. (better solution - 
platform/application independent)


-Christopher Michaud





"L. J. Head" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 


03/05/2007 12:54 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: ARS 6.3 Patch 21 FYI - Date field pop-up flaw






** 
Out of curiosity what would you like BMC to do about this particular 
problem?

From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Christopher Michaud
Sent: Monday, March 05, 2007 11:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 6.3 Patch 21 FYI - Date field pop-up flaw

** 
This behavior was happening on our 6.3 unpatched client as well and was 
reported as a Bug (or at least questionable behavior) on 3/2/06 (over a 
year ago). Results from reporting to BMC = nothing was done.   


-Christopher Michaud



"Reiser, John J" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 
 
03/05/2007 11:58 AM 

Please respond to
arslist@ARSLIST.ORG



To
arslist@ARSLIST.ORG 
cc

Subject
Re: ARS 6.3 Patch 21 FYI - Date field pop-up flaw








** 
Leigh, 
It's the active window title bar that gets used. I ended up selecting the 
"Silver" theme on my laptop (Windows XP) and that gave me dark Title text. 

  
HTH, 
 
John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by 
me


From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Leigh Gruber
Sent: Monday, March 05, 2007 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 6.3 Patch 21 FYI - Date field pop-up flaw

** 
John, 
  
Thanks for the information.  I did get two emails about an hour ago.   
  
You?re absolutely right about it being a problems with the Windows 
settings and NOT the ARS.  I?ve been testing the new install on my laptop 
(usually I?m on a second monitor screen and don?t have any problem).  If I 
look very, very closely I CAN see some writing white on nearly white. I?ll 
play around with the colors to see if I can make it darker. 
  
Many thanks, 
Leigh 
  
  



From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J
Sent: Monday, March 05, 2007 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 6.3 Patch 21 FYI - Date field pop-up flaw 
  
Tried to send this last night. My apologies if it posts twice. 
  
Leigh, 
I'm not sure this is your problem but I experienced an issue with the date 
pop-up and it had nothing to do with the ARSystem. I had changed Windows' 
properties and the font color chosen by Remedy to display the Month Year 
at the top of the date dialog was almost the same as that of the 
background. It looked as if the text disappeared. 
  
Unless you mean the dialog doesn't even show the individual days of the 
month, then I'm barking up the wrong tree. 
  
HTH, 
  
John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by 
me 
  
  



From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Leigh Gruber
Sent: Saturday, March 03, 2007 8:14 AM
To: arslist@ARSLIST.ORG
Subject: ARS 6.3 Patch 21 FYI - Date field pop-up flaw 
** 
I?ve seen numerous listings for Patch 21 and the Mid-tier but none about 
the flaw I seem to have discovered.  When I use the pop-up calendar 
associated with a date field, there is NO MONTH displayed. 
  
I?ve submitted a ticket with Column IT who provide my support (which BTW 
has been EXCELLENT) but I don?t expect them to address it until Monday.  I 
figured if there is a work around someone on this list will know or maybe 
I?ve done wrong! 
  
Does anyone know of a correction?  I am NEVER on the ?bleeding edge? of 
these releases, but with DST that?s where I find myself. 
  
Thanks, 
Leigh 
The information contained in this message may be privileged and/or 
confidential. If you are not the intended recipient, or responsible for 
delivering this message to the intended recipient, any review, forwarding, 
dissemination, distribution or copying of this communication or any 
attachment(s) is strictly prohibited. If you have received this message in 
error, please so notify the sender immediately, and delete it and all 
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__20060125___This posting was submitted with HTML in 
it___ 
__20060125___Thi

Re: Crystal Report Error

[Susan Palmer]

Hi Derek,

I didn't actually have to do it, but when you said it required a log in that
was the first thing that came to mind.  But that is how to config it.

Susan


On 3/5/07, Derek Fernandes <[EMAIL PROTECTED]> wrote:


Hi Susan,

How do I go about doing that?

When I goto the Contol Panel --> Administrative Tools --> Data Sources
(ODBC), it shows the AR System ODBC Data Source under the User DSN tab.
Under the Drives tab, it shows the AR System ODBC Drive (version
7.00.01.01).

What else has to be done?

Thanks,
Derek

Susan Palmer wrote:
> **
> Before you go to all of the work of recreating reports, try
> reconfigurating the ODBC driver.  Mine are working on the dev server
> and were created in 8, 8.5 and 9.  I was told they wouldn't work too,
> so I was surprised when they did.
>
> Susan
>
>
> On 3/5/07, *patrick zandi* <[EMAIL PROTECTED]
> > wrote:
>
> **
> Sir,I
>  am not positive on this.. but from what I understand of this..
> your issue is your reports were built in the old version of CR ..
> CR XI is compatable with this version .. I do not believe CR 7, 8,
> 8.5, or 9 will work anymore.
> I have seen this.. on testing.. and could not find a fix.. but was
> told it was fixed with  CR XI reports.
> have not finish the testing to prove..
> Someone else will chime in here soon on this issue I hope..
>
>
> On 3/5/07, *Derek Fernandes* <[EMAIL PROTECTED]
> > wrote:
>
> Hi listers,
>
> We just moved to ARS 7.0.1 patch 1 but we are still using
> HelpDesk 4.03.
> We have a couple of Crystal Reports that were working on ARS
> 6.3. Now,
> when we push the button to print the report we get the
> following error:
>
> An error occurred while generating the Crystal report:
> 0x80047e48 -
> Logon failed. (ARERR 1904)
>
> I have installed the latest version of the User Tool and
> checked the
> active link that generates the report, and made sure on the
Report
> Information tab:
> Report Type = Crystal
> Location = Embedded
> Name = \\reportname.rpt
> Destination = Printer
>
> Any help would be greatly appreciated.
>
> Derek
>
> --
> Derek Fernandes
> Programmer Analyst
> U of C Information Technologies
> ES 1010, University of Calgary
> Calgary, Alberta  T2N 1N4
> 403.210.9879
>
>
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>
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>  ARSlist:"Where the Answers Are"
>
>
>
>
> --
> Patrick Zandi __20060125___This posting was
> submitted with HTML in it___
>
>
> __20060125___This posting was submitted with HTML
> in it___

--
Derek Fernandes
Programmer Analyst
U of C Information Technologies
ES 1010, University of Calgary
Calgary, Alberta  T2N 1N4
403.210.9879


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Re: ITSM 7 Success Stories?

[danaceau, Christopher M]

Ben, that info is helpfull, but what I'm really looking for is a lessons
learned from a strategic approach.   I guess one item would be "We did
not anticipate the effort involved in identifying and correcting bugs in
the application.  This added X number of weeks to our schedule."  
 

-- 

Chris Danaceau

The electronic mail message you have received and any files transmitted
with it are confidential and solely for the intended addressee(s)'s
attention. Do not divulge, copy, forward, or use the contents,
attachments, or information without permission of Fannie Mae.
Information contained in this message is provided solely for the purpose
stated in the message or its attachment(s) and must not be disclosed to
any third party or used for any other purpose without consent of Fannie
Mae. If you have received this message and/or any files transmitted with
it in error, please delete them from your system, destroy any hard
copies of them, and contact the sender. 


 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore
Sent: Monday, March 05, 2007 3:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Success Stories?


** 
My company is live with it.  To implement this we had to fix a lot of
bugs.  We have gone live with issues that have yet to be resolved,
mostly minor.  Of major concern is the overview console that isn't
working as designed. 

I suspect what you're looking for is a list we've had to fix ourselves.
Its rather huge and intermixed with customizations that were required to
accommodate our business rules.  I'm still in firefighting mode so that
list will have to wait.  I'd be happy to answer specific questions if I
can.  Also its important to note that we converted from ITSP to ITSM so
the upgrade path is vastly different. 








"danaceau, Christopher M" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"
 

03/05/2007 02:51 PM 
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG 
cc
Subject
Re: ITSM 7 Success Stories?






Here's another tack.  Does anyone have any lessons learned from an
ongoing ITSM 7.0 implementation?  Even a bullet list of what worked,
what didn't, etc. 


-- 

Chris Danaceau
703-833-2459

The electronic mail message you have received and any files transmitted
with it are confidential and solely for the intended addressee(s)'s
attention. Do not divulge, copy, forward, or use the contents,
attachments, or information without permission of Fannie Mae.
Information contained in this message is provided solely for the purpose
stated in the message or its attachment(s) and must not be disclosed to
any third party or used for any other purpose without consent of Fannie
Mae. If you have received this message and/or any files transmitted with
it in error, please delete them from your system, destroy any hard
copies of them, and contact the sender. 



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chris Rom
Sent: Friday, February 16, 2007 11:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Success Stories?

As far as I know there are no enterprise-wide ITSM implementations yet. 
Many companies, including ours are in the middle of the implementation.

The same seems to be true for any 'best practices', especially for
Operational and Product Categorizations.

Even BMC is very vague and sometimes provides conflicting guidance.

Rgds,

Chris Rom


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Re: Notify a dynamic group of recipients

[Carey Matthew Black]

ARS Dummie from Germany, (Sorry that is the only name you gave us)


I would suggest that you consider this approach as an option.

Add a Join of User and some other form. Add a record to this new form
("dummy form") for each "Customer" you have in the "Customer" field on
the User form and Join on those values.

During a submit, do a Set field action that gets the right "Customer"
value. Then do a Push to the join for the correct Customer records.
Push as much data as you need to do the notifications to each User
entry. However I strongly suggest that you only push data to the
"dummy form" fields and do NOT change any field in the User form. It
is not a good idea to update the User form/data often during the day.
It can be a performance drag on your ARS server as it does "caching"
of some of that data. So build out the "Nofiy" action from the Join
form Modify workflow with fields from the "dummy form".

I think that should get the job done.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On 3/4/07, ARS Dummie <[EMAIL PROTECTED]> wrote:

** Hi list :)

I have to notify a dynamic group of recipients with a filter that fires on
submit of an specific entry.
Depending on the submitter of this entry ther User form has to be searched
for the corresponding recipients.
For example: User "Smith" is member of Group "ITS-Service" and his Customer
(it's a customized field in the User form) is "ACS", then all other users
who have the same Group and the same Customer as user "Smith" should be
notified.

So how can I get this list of recipients into the Notify action of my
filter.
This list/group of recipients is always different, depending on the user who
submits the entry. And it's NOT only the Group field in the user form that I
need for my qualification. It's also a customized field from the user form
that has to be part in this qualification.

Any ideas??

Thanks in advance!
Kind regards from Germany,
ARS Dummie


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Re: ARSWiki Updates

[Axton]

As an update to this, I added a download tab to the app to make using
tools like wget possible.

Axton Grams

On 3/3/07, Axton <[EMAIL PROTECTED]> wrote:

New releases of the Remedy api are in a different location on ARSWiki.
 A subversion repository with a Trac frontend are now serving the
files.

There were a number of reasons (storage, maintenance, ability to
view/grab single files, and others) for this change.  The latest patch
levels of the 6.0.1, 6.3, 7.0, and 7.0.01 releases are available in
this interface for all platforms except windows (this platform takes
some special handling due to the packaging method).  The old
distribution method will no longer be maintained but will be left
intact.

I received some feedback that certain libraries were missing from the
repository (lib*bmc.so*) for 6.3 and later; these were added to the
latest patch level in the new interface.

http://arswiki.org/projects/arapi

Axton Grams



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Re: Remedy version 7 in production

[strauss]

I am trying to prefetch using the admin account to preclude having to
prefetch by group. With over a hundred groups in at least 60
organizational or functional company structures, and all of the various
ITSM 7 permission groups defined for each application (Incident,
Problem, Change, KMR, SLM, Foundations, etc.), the 300 support staff
accounts will have wildly different group membership combinations. In
light of how long it takes to prefetch and the load it places on the AR
server while doing it, I can only afford to prefetch ONCE on
reboot/service restart, and not for a list segmented into many different
multiple group patterns.

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chris Akens
Sent: Friday, March 02, 2007 9:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy version 7 in production

Chris,

I am curious which groups you are pre-fetching the forms for and if the
majority of your users are in the same groups. It is my understanding
the the forms are cached on a group list basis. To make this worthwhile,
we would have to pre-fetch certain forms for dozens of combinations due
to our large and disparate group list combinations.

Thanks,
Chris


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Re: ITSM 7 Success Stories?

[Ben Cantatore]

My company is live with it.  To implement this we had to fix a lot of 
bugs.  We have gone live with issues that have yet to be resolved, mostly 
minor.  Of major concern is the overview console that isn't working as 
designed.

I suspect what you're looking for is a list we've had to fix ourselves. 
Its rather huge and intermixed with customizations that were required to 
accommodate our business rules.  I'm still in firefighting mode so that 
list will have to wait.  I'd be happy to answer specific questions if I 
can.  Also its important to note that we converted from ITSP to ITSM so 
the upgrade path is vastly different.








"danaceau, Christopher M" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

03/05/2007 02:51 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: ITSM 7 Success Stories?






Here's another tack.  Does anyone have any lessons learned from an
ongoing ITSM 7.0 implementation?  Even a bullet list of what worked,
what didn't, etc. 


-- 

Chris Danaceau
703-833-2459

The electronic mail message you have received and any files transmitted
with it are confidential and solely for the intended addressee(s)'s
attention. Do not divulge, copy, forward, or use the contents,
attachments, or information without permission of Fannie Mae.
Information contained in this message is provided solely for the purpose
stated in the message or its attachment(s) and must not be disclosed to
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Mae. If you have received this message and/or any files transmitted with
it in error, please delete them from your system, destroy any hard
copies of them, and contact the sender. 



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chris Rom
Sent: Friday, February 16, 2007 11:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Success Stories?

As far as I know there are no enterprise-wide ITSM implementations yet. 
Many companies, including ours are in the middle of the implementation.

The same seems to be true for any 'best practices', especially for
Operational and Product Categorizations.

Even BMC is very vague and sometimes provides conflicting guidance.

Rgds,

Chris Rom


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Re: Change field id on a form

[Joe DeSouza]

Have you tried using the utility archgid? I've used it successfully - but to be 
honest have never tried converting a non-reserved field to a reserved field 
using this utility. The basic use of this utility is that you change the 
underlying database ID of a field and this utility searches all related 
workflow, table fields, menus, active links, filters, etc that reference this 
field and reflects the change you have made with those related objects too..

Joe



- Original Message 
From: Rocky - <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, March 5, 2007 11:10:28 AM
Subject: Change field id on a form


Is there a way to change a filed id number on the form.
I have a assignee group field that I want to change the field id number to
112.
Is that possible?



 

Need Mail bonding?
Go to the Yahoo! Mail Q&A for great tips from Yahoo! Answers users.
http://answers.yahoo.com/dir/?link=list&sid=396546091

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Re: Crystal Report Error

[Derek Fernandes]

Hi Susan,

How do I go about doing that?

When I goto the Contol Panel --> Administrative Tools --> Data Sources 
(ODBC), it shows the AR System ODBC Data Source under the User DSN tab. 
Under the Drives tab, it shows the AR System ODBC Drive (version 
7.00.01.01).


What else has to be done?

Thanks,
Derek

Susan Palmer wrote:

**
Before you go to all of the work of recreating reports, try 
reconfigurating the ODBC driver.  Mine are working on the dev server 
and were created in 8, 8.5 and 9.  I was told they wouldn't work too, 
so I was surprised when they did.
 
Susan


 
On 3/5/07, *patrick zandi* <[EMAIL PROTECTED] 
> wrote:


**
Sir,I
 am not positive on this.. but from what I understand of this..
your issue is your reports were built in the old version of CR ..
CR XI is compatable with this version .. I do not believe CR 7, 8,
8.5, or 9 will work anymore.
I have seen this.. on testing.. and could not find a fix.. but was
told it was fixed with  CR XI reports.
have not finish the testing to prove..
Someone else will chime in here soon on this issue I hope..

 
On 3/5/07, *Derek Fernandes* <[EMAIL PROTECTED]

> wrote:

Hi listers,

We just moved to ARS 7.0.1 patch 1 but we are still using
HelpDesk 4.03.
We have a couple of Crystal Reports that were working on ARS
6.3. Now,
when we push the button to print the report we get the
following error:

An error occurred while generating the Crystal report:
0x80047e48 -
Logon failed. (ARERR 1904)

I have installed the latest version of the User Tool and
checked the
active link that generates the report, and made sure on the Report
Information tab:
Report Type = Crystal
Location = Embedded
Name = \\reportname.rpt
Destination = Printer

Any help would be greatly appreciated.

Derek

--
Derek Fernandes
Programmer Analyst
U of C Information Technologies
ES 1010, University of Calgary
Calgary, Alberta  T2N 1N4
403.210.9879


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Patrick Zandi __20060125___This posting was
submitted with HTML in it___ 



__20060125___This posting was submitted with HTML 
in it___ 


--
Derek Fernandes
Programmer Analyst
U of C Information Technologies
ES 1010, University of Calgary
Calgary, Alberta  T2N 1N4
403.210.9879

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Re: DST Patch - What if I don't load it?

[Opela, Gary L Contr OC-ALC/ITMA]

Hey, do we need to do a patch or anything for MS SQL 2k?




-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Monday, March 05, 2007 1:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: DST Patch - What if I don't load it?

You can also review the effects of not loading the BMC Remedy DST
patches by reviewing the technical bulletin found in the Product
Documentation area of Support Central:

http://www.bmc.com/support/hou_Support_ProdVersion/0,3648,19097_19695_11
5217_0,00.html 

Thanks,

-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Benitz, Tony : CO IR
Sent: Monday, March 05, 2007 11:15 AM
To: arslist@ARSLIST.ORG
Subject: DST Patch - What if I don't load it?

Long time reader, first time poster.

I am new to being a remedy admin.  The job was thrust upon me when the
old admin left.  So my knowledge of the app is VERY limited.

Now we have the DST patch to deal with.

My environment is 6.03 patch 17
on a windows box
with an oracle backend.

My development environment is fried and will not be up for the
foreseeable future.  (old admin did everything in live)

I have been told.. Just load it in live.  (Good opportunity to learn ?)

My question for the list.. What if I just don't load it?

If I understand things correctly (limited view).  
The effect would be that time frames over the time of change would be
off by an hour.

>From 11:00 PM on 3/10/07 to 4:00 AM 3/11/07 would be 4 hours.. not five.

The use of Remedy in my shop if very limited.  Call tracking system,
limited escalations, no add ins.  Reporting is based on volume, not time
of response.

Then what would the impact really be if I just don't load it ?

Thanks for the help with this.  I have posed the question to support and
our account rep and have gotten no where.

Tony Benitz
Sr. Technical Analyst
Legacy Health System



IMPORTANT NOTICE:  This communication, including any attachment,
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intended solely for the entity or individual to whom it is addressed.
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Re: Crystal Report Error

[patrick zandi]

Susan,
What did you do ?


On 3/5/07, Susan Palmer <[EMAIL PROTECTED]> wrote:


** Before you go to all of the work of recreating reports, try
reconfigurating the ODBC driver.  Mine are working on the dev server and
were created in 8, 8.5 and 9.  I was told they wouldn't work too, so I was
surprised when they did.

Susan


On 3/5/07, patrick zandi <[EMAIL PROTECTED]> wrote:
>
> ** Sir,I
>  am not positive on this.. but from what I understand of this.. your
> issue is your reports were built in the old version of CR .. CR XI is
> compatable with this version .. I do not believe CR 7, 8, 8.5, or 9 will
> work anymore.
> I have seen this.. on testing.. and could not find a fix.. but was told
> it was fixed with  CR XI reports.
> have not finish the testing to prove..
> Someone else will chime in here soon on this issue I hope..
>
>
>  On 3/5/07, Derek Fernandes <[EMAIL PROTECTED] > wrote:
> >
> > Hi listers,
> >
> > We just moved to ARS 7.0.1 patch 1 but we are still using HelpDesk
> > 4.03.
> > We have a couple of Crystal Reports that were working on ARS 6.3. Now,
> > when we push the button to print the report we get the following
> > error:
> >
> > An error occurred while generating the Crystal report: 0x80047e48 -
> > Logon failed. (ARERR 1904)
> >
> > I have installed the latest version of the User Tool and checked the
> > active link that generates the report, and made sure on the Report
> > Information tab:
> > Report Type = Crystal
> > Location = Embedded
> > Name = \\reportname.rpt
> > Destination = Printer
> >
> > Any help would be greatly appreciated.
> >
> > Derek
> >
> > --
> > Derek Fernandes
> > Programmer Analyst
> > U of C Information Technologies
> > ES 1010, University of Calgary
> > Calgary, Alberta  T2N 1N4
> > 403.210.9879
> >
> > 
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> >
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> >
>
>
>
> --
> Patrick Zandi __20060125___This posting was
> submitted with HTML in it___


__20060125___This posting was submitted with HTML in
it___





--
Patrick Zandi

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Re: Radio button field - obtaining the Selection Value

[Carey Matthew Black]

Curt,

One idea...
 Set up a hidden field that has alias values equal to the selection values.

OR...

I am sure you could poke around in the ARS meta tables and find a
mapping of an integer value ( which you could get by setting the
selection field into an integer field) into the Selection Value.

But I think if you have to create a temp field you might as well take
the first idea and skip the direct sql.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On 2/27/07, Schryver, Curt <[EMAIL PROTECTED]> wrote:

**


Good morning all.  Sorry, but I have a newbie question.

I have a form with a radio button field.  I've added a half dozen attributes
where the Selection Value doesn't exactly match the Alias Value.  When the
field is clicked, I have an Active Link that I want to tell me the Selection
Value, but I keep getting the Alias.  Ideas or suggestions?

Thanks,
  Curt

Curt A. Schryver
Remedy Administrator
Tyco Electronics
100 AMP Drive
MS 161-043
Harrisburg, PA 17105
717-810-2109 tel
717-810-2124 fax
[EMAIL PROTECTED]


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Re: Remedy version 7 in production

[Chris Akens]

Chris,

I am curious which groups you are pre-fetching the forms for and if the
majority of your users are in the same groups. It is my understanding the
the forms are cached on a group list basis. To make this worthwhile, we
would have to pre-fetch certain forms for dozens of combinations due to our
large and disparate group list combinations.

Thanks,
Chris

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Re: Crystal Report Error

[Susan Palmer]

Before you go to all of the work of recreating reports, try reconfigurating
the ODBC driver.  Mine are working on the dev server and were created in 8,
8.5 and 9.  I was told they wouldn't work too, so I was surprised when they
did.

Susan


On 3/5/07, patrick zandi <[EMAIL PROTECTED]> wrote:


** Sir,I
 am not positive on this.. but from what I understand of this.. your issue
is your reports were built in the old version of CR .. CR XI is compatable
with this version .. I do not believe CR 7, 8, 8.5, or 9 will work
anymore.
I have seen this.. on testing.. and could not find a fix.. but was told it
was fixed with  CR XI reports.
have not finish the testing to prove..
Someone else will chime in here soon on this issue I hope..


 On 3/5/07, Derek Fernandes <[EMAIL PROTECTED]> wrote:
>
> Hi listers,
>
> We just moved to ARS 7.0.1 patch 1 but we are still using HelpDesk 4.03.
> We have a couple of Crystal Reports that were working on ARS 6.3. Now,
> when we push the button to print the report we get the following error:
>
> An error occurred while generating the Crystal report: 0x80047e48 -
> Logon failed. (ARERR 1904)
>
> I have installed the latest version of the User Tool and checked the
> active link that generates the report, and made sure on the Report
> Information tab:
> Report Type = Crystal
> Location = Embedded
> Name = \\reportname.rpt
> Destination = Printer
>
> Any help would be greatly appreciated.
>
> Derek
>
> --
> Derek Fernandes
> Programmer Analyst
> U of C Information Technologies
> ES 1010, University of Calgary
> Calgary, Alberta  T2N 1N4
> 403.210.9879
>
> 
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>
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
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>



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Remedy developer 1-year contract

[Niddhi Singh]

February 2007

Oxford Properties is a leader in the real estate industry, with 1,500+ 
employees across Canada, located downtown Toronto, in the financial 
district. Our IT professionals implement state of the art technology, to 
ensure high availability and performance of our systems.  Integration is 
part of each project, and best practices in system development lifecycle, 
system design and project management is our expectation.

We currently offer a 1-year contract opportunity for a Remedy platform 
support specialist/ developer. The successful candidate will be primarily 
responsible for the support and maintenance of the Remedy – Action Request 
System, data structures, and platform development and support for custom 
applications, including code review and code re-write, and enhancements. 
The person in this role will be responsible for issues and problem 
management, and will make recommendations for improvement, followed by the 
implementation of these recommendations once approved. This is a senior 
role for an experienced Remedy platform specialist, with previous 
development background. 

Must have:
• A degree/ diploma in Computer Science, Math or Electrical 
Engineering.
• Minimum 5 years hands-on experience in an application development 
role
• Minimum 3 years experience working with Remedy administration and 
development tools
• Superior Remedy workflow troubleshooting & performance management 
skills.
• Experience with MS SQL Server and database design concepts.
• Experience with web technologies.
• Workflow analysis & design.
• Excellent problem solving and analytical skills. 
• IIS Administration.
• Experience with Call Centres service management
• Experience in project planning and coordination. 
• Self-motivated in work and professional development.
• Ability to set priorities, manage time and work with minimal 
supervision.
• Excellent interpersonal and communication skills.

Nice to have:
• Experience with wireless and CTI technologies.
• Experience with .NET, and Javascript

If you are up to the challenge, please reply indicating your hourly rate 
expectations to.

[EMAIL PROTECTED]

Note: This is neither a Help Desk, nor a Remedy Administrator position.

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Re: ITSM 7 Success Stories?

[danaceau, Christopher M]

Here's another tack.  Does anyone have any lessons learned from an
ongoing ITSM 7.0 implementation?  Even a bullet list of what worked,
what didn't, etc. 


-- 

Chris Danaceau
703-833-2459

The electronic mail message you have received and any files transmitted
with it are confidential and solely for the intended addressee(s)'s
attention. Do not divulge, copy, forward, or use the contents,
attachments, or information without permission of Fannie Mae.
Information contained in this message is provided solely for the purpose
stated in the message or its attachment(s) and must not be disclosed to
any third party or used for any other purpose without consent of Fannie
Mae. If you have received this message and/or any files transmitted with
it in error, please delete them from your system, destroy any hard
copies of them, and contact the sender. 



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chris Rom
Sent: Friday, February 16, 2007 11:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Success Stories?

As far as I know there are no enterprise-wide ITSM implementations yet. 
Many companies, including ours are in the middle of the implementation.

The same seems to be true for any 'best practices', especially for
Operational and Product Categorizations.

Even BMC is very vague and sometimes provides conflicting guidance.

Rgds,

Chris Rom


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Re: Crystal Report Error

[patrick zandi]

Sir,I
am not positive on this.. but from what I understand of this.. your issue
is your reports were built in the old version of CR .. CR XI is compatable
with this version .. I do not believe CR 7, 8, 8.5, or 9 will work anymore.
I have seen this.. on testing.. and could not find a fix.. but was told it
was fixed with  CR XI reports.
have not finish the testing to prove..
Someone else will chime in here soon on this issue I hope..


On 3/5/07, Derek Fernandes <[EMAIL PROTECTED]> wrote:


Hi listers,

We just moved to ARS 7.0.1 patch 1 but we are still using HelpDesk 4.03.
We have a couple of Crystal Reports that were working on ARS 6.3. Now,
when we push the button to print the report we get the following error:

An error occurred while generating the Crystal report: 0x80047e48 -
Logon failed. (ARERR 1904)

I have installed the latest version of the User Tool and checked the
active link that generates the report, and made sure on the Report
Information tab:
Report Type = Crystal
Location = Embedded
Name = \\reportname.rpt
Destination = Printer

Any help would be greatly appreciated.

Derek

--
Derek Fernandes
Programmer Analyst
U of C Information Technologies
ES 1010, University of Calgary
Calgary, Alberta  T2N 1N4
403.210.9879


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--
Patrick Zandi

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Re: Using Keywords in Report Form Base Qualification

[Carey Matthew Black]

Greg,

This is just a shot in the dark

try this:

('20003' = "Testing Tools" OR '20003' = "Remedy") AND '8'
=  "$\NULL$" AND  '7' <= "Pending"

OR (if the next one keeps the $NULL$ after saving the value try this form)

('20003' = "Testing Tools" OR '20003' = "Remedy") AND '8'
=  "$NULL$" AND  '7' <= "Pending"


We have noticed that in some contexts the ARS server deails with
$NULL$ differently than "$NULL$". Maybe this is another case where the
quotes are needed?

We currently use:
Solaris: 2.9
ARS server: 6.3 patch 2
RDBMS: Sybase (12.x)

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.

On 2/28/07, Greg Hale <[EMAIL PROTECTED]> wrote:

Working with ARS 6.3 patch 20 and HD 6 on Solaris with remote Oracle 10gr2
database.

I have run the following query on the Change Request Form:

('Category*' = "Testing Tools" OR 'Category*' =
"Remedy") AND 'ReleaseID' = $NULL$ AND 'Status*' <= "Pending"

and I get the expected results.

I now need to create a report with the same selection criteria.  When I add
my report to the REPORT form and enter the above in the qualification it
doesn't work.  The issue seems to be with the 'ReleaseID' = NULL check.

I tried using $\NULL$ and that just shows as "\NULL" and no records are
returned.

In the Report Form the Base Qualification shows as:

('20003' = "Testing Tools" OR '20003' = "Remedy") AND '8'
=  $\NULL$ AND  '7' <= "Pending"

When I pull up the report the qualification shows as:

('20003' = "Testing Tools" OR '20003' = "Remedy") AND '8'
=  "\NULL" AND  '7' <= "Pending"

If I manually select the qualification I need, it shows as:

('20003' = "Testing Tools" OR '20003' = "Remedy") AND '8'
=  $\NULL$ AND  '7' <= "Pending"

It appears that whenever I use a $ in the Report Form's Base Qualification
the $ is replace with a double quote(").

What am I doing wrong?

Thanks,

Greg


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Re: ARS 6.3 Patch 21 FYI - Date field pop-up flaw

[Leigh Gruber]

John,

Thanks.  We'll give that a try!

 

Chris,

It's nice to know we're not alone!

 

It's just one additional reason to move our users to a web version.  Now
that we are going to be using the more recent mid-tier this should be
much easier.

 

Thanks to all,

Leigh



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Christopher Michaud
Sent: Monday, March 05, 2007 11:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 6.3 Patch 21 FYI - Date field pop-up flaw

** 
This behavior was happening on our 6.3 unpatched client as well and was
reported as a Bug (or at least questionable behavior) on 3/2/06 (over a
year ago). Results from reporting to BMC = nothing was done.   


-Christopher Michaud




"Reiser, John J" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"
 

03/05/2007 11:58 AM 

Please respond to
arslist@ARSLIST.ORG

To

arslist@ARSLIST.ORG 

cc

 

Subject

Re: ARS 6.3 Patch 21 FYI - Date field pop-up flaw

 

 

 




** 
Leigh, 
It's the active window title bar that gets used. I ended up selecting
the "Silver" theme on my laptop (Windows XP) and that gave me dark Title
text. 
  
HTH, 
  

John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Leigh Gruber
Sent: Monday, March 05, 2007 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 6.3 Patch 21 FYI - Date field pop-up flaw

** 
John, 
  
Thanks for the information.  I did get two emails about an hour ago.   
  
You're absolutely right about it being a problems with the Windows
settings and NOT the ARS.  I've been testing the new install on my
laptop (usually I'm on a second monitor screen and don't have any
problem).  If I look very, very closely I CAN see some writing white on
nearly white.  I'll play around with the colors to see if I can make it
darker. 
  
Many thanks, 
Leigh 
  
  

 




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J
Sent: Monday, March 05, 2007 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 6.3 Patch 21 FYI - Date field pop-up flaw 
  
Tried to send this last night. My apologies if it posts twice. 
  
Leigh, 
I'm not sure this is your problem but I experienced an issue with the
date pop-up and it had nothing to do with the ARSystem. I had changed
Windows' properties and the font color chosen by Remedy to display the
Month Year at the top of the date dialog was almost the same as that of
the background. It looked as if the text disappeared. 
  
Unless you mean the dialog doesn't even show the individual days of the
month, then I'm barking up the wrong tree. 
  
HTH, 
  

John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me 
  
  

 




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Leigh Gruber
Sent: Saturday, March 03, 2007 8:14 AM
To: arslist@ARSLIST.ORG
Subject: ARS 6.3 Patch 21 FYI - Date field pop-up flaw 
** 
I've seen numerous listings for Patch 21 and the Mid-tier but none about
the flaw I seem to have discovered.  When I use the pop-up calendar
associated with a date field, there is NO MONTH displayed. 
  
I've submitted a ticket with Column IT who provide my support (which BTW
has been EXCELLENT) but I don't expect them to address it until Monday.
I figured if there is a work around someone on this list will know or
maybe I've done wrong! 
  
Does anyone know of a correction?  I am NEVER on the "bleeding edge" of
these releases, but with DST that's where I find myself. 
  
Thanks, 
Leigh 

The information contained in this message may be privileged and/or
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Re: DST Patch - What if I don't load it?

[Easter, David]

You can also review the effects of not loading the BMC Remedy DST
patches by reviewing the technical bulletin found in the Product
Documentation area of Support Central:

http://www.bmc.com/support/hou_Support_ProdVersion/0,3648,19097_19695_11
5217_0,00.html 

Thanks,

-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Benitz, Tony : CO IR
Sent: Monday, March 05, 2007 11:15 AM
To: arslist@ARSLIST.ORG
Subject: DST Patch - What if I don't load it?

Long time reader, first time poster.

I am new to being a remedy admin.  The job was thrust upon me when the
old admin left.  So my knowledge of the app is VERY limited.

Now we have the DST patch to deal with.

My environment is 6.03 patch 17
on a windows box
with an oracle backend.

My development environment is fried and will not be up for the
foreseeable future.  (old admin did everything in live)

I have been told.. Just load it in live.  (Good opportunity to learn ?)

My question for the list.. What if I just don't load it?

If I understand things correctly (limited view).  
The effect would be that time frames over the time of change would be
off by an hour.

>From 11:00 PM on 3/10/07 to 4:00 AM 3/11/07 would be 4 hours.. not five.

The use of Remedy in my shop if very limited.  Call tracking system,
limited escalations, no add ins.  Reporting is based on volume, not time
of response.

Then what would the impact really be if I just don't load it ?

Thanks for the help with this.  I have posed the question to support and
our account rep and have gotten no where.

Tony Benitz
Sr. Technical Analyst
Legacy Health System



IMPORTANT NOTICE:  This communication, including any attachment,
contains information that may be confidential or privileged, and is
intended solely for the entity or individual to whom it is addressed.
If you are not the intended recipient, you should contact the sender and
delete the message.
Any unauthorized disclosure, copying, or distribution of this message is
strictly prohibited.  Nothing in this email, including any attachment,
is intended to be a legally binding signature.


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Re: DST Patch - What if I don't load it?

[James Pifer]

On Mon, 2007-03-05 at 11:15 -0800, Benitz, Tony : CO IR wrote:
> Long time reader, first time poster.
> 
> I am new to being a remedy admin.  The job was thrust upon me when the old
> admin left.  So my knowledge of the app is VERY limited.
> 
> Now we have the DST patch to deal with.
> 
> My environment is 6.03 patch 17
> on a windows box
> with an oracle backend.
> 
> My development environment is fried and will not be up for the foreseeable
> future.  (old admin did everything in live)
> 
> I have been told.. Just load it in live.  (Good opportunity to learn ?)
> 
> My question for the list.. What if I just don't load it?
> 
> If I understand things correctly (limited view).  
> The effect would be that time frames over the time of change would be off by
> an hour.
> 
> >From 11:00 PM on 3/10/07 to 4:00 AM 3/11/07 would be 4 hours.. not five.
> 
> The use of Remedy in my shop if very limited.  Call tracking system, limited
> escalations, no add ins.  Reporting is based on volume, not time of
> response.
> 
> Then what would the impact really be if I just don't load it ?
> 
> Thanks for the help with this.  I have posed the question to support and our
> account rep and have gotten no where.

I'm in a similar situation. We have Remedy ARS 6.03 patch 11, Helpdesk
4.03, and MidTier. We're about to start a big project to upgrade
everything to 7.x. 

I've been told by our support that as long as our OS's and Java are up
to date, the only thing we have that will be broken is MidTier. In our
case we only have a handful of users that use MidTier, and since our
development environment is hosed right now, I'm not planning an update
and my fingers are crossed...

James

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Re: DST Patch - What if I don't load it?

[patrick zandi]

Tony,
you have more than 1 problem with DST -- from what I see here..

OS - windows needs the DST patch
Outlook - possible DST patch
Oracle - DST patch
Java - DST patch
Remedy Server - DST patch

Oracle DST patch is by far the most Brutal..
One of our DBA's spend 3 weeks coming up with a DOC for the fix.
-- There are some 20 Notes you have to go through.. which are written like
CODE.. Interwoven

Sorry for the bad news.


On 3/5/07, Benitz, Tony : CO IR <[EMAIL PROTECTED]> wrote:


Long time reader, first time poster.

I am new to being a remedy admin.  The job was thrust upon me when the old
admin left.  So my knowledge of the app is VERY limited.

Now we have the DST patch to deal with.

My environment is 6.03 patch 17
on a windows box
with an oracle backend.

My development environment is fried and will not be up for the foreseeable
future.  (old admin did everything in live)

I have been told.. Just load it in live.  (Good opportunity to learn ?)

My question for the list.. What if I just don't load it?

If I understand things correctly (limited view).
The effect would be that time frames over the time of change would be off
by
an hour.

From 11:00 PM on 3/10/07 to 4:00 AM 3/11/07 would be 4 hours.. not five.

The use of Remedy in my shop if very limited.  Call tracking system,
limited
escalations, no add ins.  Reporting is based on volume, not time of
response.

Then what would the impact really be if I just don't load it ?

Thanks for the help with this.  I have posed the question to support and
our
account rep and have gotten no where.

Tony Benitz
Sr. Technical Analyst
Legacy Health System



IMPORTANT NOTICE:  This communication, including any attachment, contains
information that may be confidential or privileged, and is intended solely
for the entity or individual to whom it is addressed.  If you are not the
intended recipient, you should contact the sender and delete the message.
Any unauthorized disclosure, copying, or distribution of this message is
strictly prohibited.  Nothing in this email, including any attachment, is
intended to be a legally binding signature.


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--
Patrick Zandi

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Re: DST Patch - What if I don't load it?

[L. J. Head]

I've been following most of the threads on this topic fairly closely and I
think you have the gist of it.  And an additional problem was introduced by
MS with their patch by not dating it so that previous years were
correctso yes...your systems will be off by an hour during 3 weeks in
the spring and 1 week in the fall...that is my limited understanding of the
situation at least 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Benitz, Tony : CO IR
Sent: Monday, March 05, 2007 12:15 PM
To: arslist@ARSLIST.ORG
Subject: DST Patch - What if I don't load it?

Long time reader, first time poster.

I am new to being a remedy admin.  The job was thrust upon me when the old
admin left.  So my knowledge of the app is VERY limited.

Now we have the DST patch to deal with.

My environment is 6.03 patch 17
on a windows box
with an oracle backend.

My development environment is fried and will not be up for the foreseeable
future.  (old admin did everything in live)

I have been told.. Just load it in live.  (Good opportunity to learn ?)

My question for the list.. What if I just don't load it?

If I understand things correctly (limited view).  
The effect would be that time frames over the time of change would be off by
an hour.

>From 11:00 PM on 3/10/07 to 4:00 AM 3/11/07 would be 4 hours.. not five.

The use of Remedy in my shop if very limited.  Call tracking system, limited
escalations, no add ins.  Reporting is based on volume, not time of
response.

Then what would the impact really be if I just don't load it ?

Thanks for the help with this.  I have posed the question to support and our
account rep and have gotten no where.

Tony Benitz
Sr. Technical Analyst
Legacy Health System



IMPORTANT NOTICE:  This communication, including any attachment, contains
information that may be confidential or privileged, and is intended solely
for the entity or individual to whom it is addressed.  If you are not the
intended recipient, you should contact the sender and delete the message.
Any unauthorized disclosure, copying, or distribution of this message is
strictly prohibited.  Nothing in this email, including any attachment, is
intended to be a legally binding signature.


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Crystal Report Error

[Derek Fernandes]

Hi listers,

We just moved to ARS 7.0.1 patch 1 but we are still using HelpDesk 4.03. 
We have a couple of Crystal Reports that were working on ARS 6.3. Now, 
when we push the button to print the report we get the following error:


An error occurred while generating the Crystal report: 0x80047e48 - 
Logon failed. (ARERR 1904)


I have installed the latest version of the User Tool and checked the 
active link that generates the report, and made sure on the Report 
Information tab:

Report Type = Crystal
Location = Embedded
Name = \\reportname.rpt
Destination = Printer

Any help would be greatly appreciated.

Derek

--
Derek Fernandes
Programmer Analyst
U of C Information Technologies
ES 1010, University of Calgary
Calgary, Alberta  T2N 1N4
403.210.9879

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DST Patch - What if I don't load it?

[Benitz, Tony : CO IR]

Long time reader, first time poster.

I am new to being a remedy admin.  The job was thrust upon me when the old
admin left.  So my knowledge of the app is VERY limited.

Now we have the DST patch to deal with.

My environment is 6.03 patch 17
on a windows box
with an oracle backend.

My development environment is fried and will not be up for the foreseeable
future.  (old admin did everything in live)

I have been told.. Just load it in live.  (Good opportunity to learn ?)

My question for the list.. What if I just don't load it?

If I understand things correctly (limited view).  
The effect would be that time frames over the time of change would be off by
an hour.

>From 11:00 PM on 3/10/07 to 4:00 AM 3/11/07 would be 4 hours.. not five.

The use of Remedy in my shop if very limited.  Call tracking system, limited
escalations, no add ins.  Reporting is based on volume, not time of
response.

Then what would the impact really be if I just don't load it ?

Thanks for the help with this.  I have posed the question to support and our
account rep and have gotten no where.

Tony Benitz
Sr. Technical Analyst
Legacy Health System



IMPORTANT NOTICE:  This communication, including any attachment, contains
information that may be confidential or privileged, and is intended solely
for the entity or individual to whom it is addressed.  If you are not the
intended recipient, you should contact the sender and delete the message.
Any unauthorized disclosure, copying, or distribution of this message is
strictly prohibited.  Nothing in this email, including any attachment, is
intended to be a legally binding signature.

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Re: [9295] Change field id on a form

[Rocky -]

How can I make the FID112 return the text group name instead of the group
ID...
The workflow is working the way I wanted.. thanks to you...
but I have a message that pops up once the ticket is assigned to a group but
instead of saying
the ticket is assigned to Name of the Group is shows the group ID instead



Mike White wrote:
> 
> If you need to re-use the same field name, you may want to rename the
> current field first.  I'd check all workflow references, including Table
> Field columns names, and any Views).
> 
> Add your new Field ID 112.
> 
> Assuming that you used valid Group Names in your former/old field, you can
> run an Escalation to populate the new field.  Then go through all
> workflow,
> changing reference to new field (be careful - FID 112 may return Group ID,
> not the clear-text Group Name).  Once your workflow's corrected, you
> should
> be able to safely delete the old field.
> 
> Mike White
> Office:  813-978-2192
> E-mail:  [EMAIL PROTECTED]
> 
> 
> Is there a way to change a filed id number on the form.
> I have a assignee group field that I want to change the field id number to
> 112.
> Is that possible?
> --
> View this message in context:
> http://www.nabble.com/Change-field-id-on-a-form-tf3349760.html#a9314443
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
> 
> ___
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> 
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> 
> 

-- 
View this message in context: 
http://www.nabble.com/Change-field-id-on-a-form-tf3349760.html#a9317911
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: ARS 6.3 Patch 21 FYI - Date field pop-up flaw

[L. J. Head]

Out of curiosity what would you like BMC to do about this particular
problem?

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Christopher Michaud
Sent: Monday, March 05, 2007 11:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 6.3 Patch 21 FYI - Date field pop-up flaw


** 
This behavior was happening on our 6.3 unpatched client as well and was
reported as a Bug (or at least questionable behavior) on 3/2/06 (over a year
ago). Results from reporting to BMC = nothing was done.   


-Christopher Michaud




"Reiser, John J" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"
 



03/05/2007 11:58 AM 


Please respond to
arslist@ARSLIST.ORG



To
arslist@ARSLIST.ORG 

cc

Subject
Re: ARS 6.3 Patch 21 FYI - Date field pop-up flaw






** 
Leigh, 
It's the active window title bar that gets used. I ended up selecting the
"Silver" theme on my laptop (Windows XP) and that gave me dark Title text. 
  
HTH, 
  

John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by
me







  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Leigh Gruber
Sent: Monday, March 05, 2007 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 6.3 Patch 21 FYI - Date field pop-up flaw

** 
John, 
  
Thanks for the information.  I did get two emails about an hour ago.   
  
You're absolutely right about it being a problems with the Windows settings
and NOT the ARS.  I've been testing the new install on my laptop (usually
I'm on a second monitor screen and don't have any problem).  If I look very,
very closely I CAN see some writing white on nearly white.  I'll play around
with the colors to see if I can make it darker. 
  
Many thanks, 
Leigh 
  
  

  _  


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J
Sent: Monday, March 05, 2007 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 6.3 Patch 21 FYI - Date field pop-up flaw 
  
Tried to send this last night. My apologies if it posts twice. 
  
Leigh, 
I'm not sure this is your problem but I experienced an issue with the date
pop-up and it had nothing to do with the ARSystem. I had changed Windows'
properties and the font color chosen by Remedy to display the Month Year at
the top of the date dialog was almost the same as that of the background. It
looked as if the text disappeared. 
  
Unless you mean the dialog doesn't even show the individual days of the
month, then I'm barking up the wrong tree. 
  
HTH, 
  

John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by
me 
  
  


  _  


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Leigh Gruber
Sent: Saturday, March 03, 2007 8:14 AM
To: arslist@ARSLIST.ORG
Subject: ARS 6.3 Patch 21 FYI - Date field pop-up flaw 
** 
I've seen numerous listings for Patch 21 and the Mid-tier but none about the
flaw I seem to have discovered.  When I use the pop-up calendar associated
with a date field, there is NO MONTH displayed. 
  
I've submitted a ticket with Column IT who provide my support (which BTW has
been EXCELLENT) but I don't expect them to address it until Monday.  I
figured if there is a work around someone on this list will know or maybe
I've done wrong! 
  
Does anyone know of a correction?  I am NEVER on the "bleeding edge" of
these releases, but with DST that's where I find myself. 
  
Thanks, 
Leigh 


The information contained in this message may be privileged and/or
confidential. If you are not the intended recipient, or responsible for
delivering this message to the intended recipient, any review, forwarding,
dissemination, distribution or copying of this communication or any
attachment(s) is strictly prohibited. If you have received this message in
error, please so notify the sender immediately, and delete it and all
attachments from your computer and network. 



__20060125___This posting was submitted with HTML in
it___ 


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in it___ 
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Re: ARS 6.3 Patch 21 FYI - Date field pop-up flaw

[Christopher Michaud]

This behavior was happening on our 6.3 unpatched client as well and was 
reported as a Bug (or at least questionable behavior) on 3/2/06 (over a 
year ago). Results from reporting to BMC = nothing was done. 


-Christopher Michaud




"Reiser, John J" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 


03/05/2007 11:58 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: ARS 6.3 Patch 21 FYI - Date field pop-up flaw






** 
Leigh,
It's the active window title bar that gets used. I ended up selecting the 
"Silver" theme on my laptop (Windows XP) and that gave me dark Title text.
 
HTH,
 
John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by 
me

 

From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Leigh Gruber
Sent: Monday, March 05, 2007 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 6.3 Patch 21 FYI - Date field pop-up flaw

** 
John,
 
Thanks for the information.  I did get two emails about an hour ago. 
 
You?re absolutely right about it being a problems with the Windows 
settings and NOT the ARS.  I?ve been testing the new install on my laptop 
(usually I?m on a second monitor screen and don?t have any problem).  If I 
look very, very closely I CAN see some writing white on nearly white. I?ll 
play around with the colors to see if I can make it darker.
 
Many thanks,
Leigh
 
 

From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J
Sent: Monday, March 05, 2007 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 6.3 Patch 21 FYI - Date field pop-up flaw
 
Tried to send this last night. My apologies if it posts twice.
 
Leigh,
I'm not sure this is your problem but I experienced an issue with the date 
pop-up and it had nothing to do with the ARSystem. I had changed Windows' 
properties and the font color chosen by Remedy to display the Month Year 
at the top of the date dialog was almost the same as that of the 
background. It looked as if the text disappeared.
 
Unless you mean the dialog doesn't even show the individual days of the 
month, then I'm barking up the wrong tree.
 
HTH,
 
John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by 
me
 
 

From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Leigh Gruber
Sent: Saturday, March 03, 2007 8:14 AM
To: arslist@ARSLIST.ORG
Subject: ARS 6.3 Patch 21 FYI - Date field pop-up flaw
** 
I?ve seen numerous listings for Patch 21 and the Mid-tier but none about 
the flaw I seem to have discovered.  When I use the pop-up calendar 
associated with a date field, there is NO MONTH displayed. 
 
I?ve submitted a ticket with Column IT who provide my support (which BTW 
has been EXCELLENT) but I don?t expect them to address it until Monday.  I 
figured if there is a work around someone on this list will know or maybe 
I?ve done wrong!
 
Does anyone know of a correction?  I am NEVER on the ?bleeding edge? of 
these releases, but with DST that?s where I find myself.
 
Thanks,
Leigh
 
The information contained in this message may be privileged and/or 
confidential. If you are not the intended recipient, or responsible for 
delivering this message to the intended recipient, any review, forwarding, 
dissemination, distribution or copying of this communication or any 
attachment(s) is strictly prohibited. If you have received this message in 
error, please so notify the sender immediately, and delete it and all 
attachments from your computer and network.
 
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Tomcat/Mid-Tier webService issue

[Barnhill, Jason (Jason)]

Hello all,

I have 2 mid-tier setups pointing to 2 Remedy ARS servers all on Solaris
9:

Tomcat 5.5.7 with Java 1.5.0_11 with mid-tier 6.03 p14 and mid-tier 7.01
p1
webLogic 8.1 with java 1.4.2_04 with mid-tier 6.03

Remedy 6.03 p17
Remedy 7.01 p1

I am working with a small test script to connect to a webService to
perform an OpCreate action on each Remedy server.  It's the same form
and webService on each server.  Using various combinations of
webserver/mid-tier and Remedy server gives different results.

webLogic 8.1/mid-tier 6.03 to Remedy 6.03 or Remedy 7.01 succeeds.
Tomcat 5.5.7/mid-tier 7.01 to Remedy 7.01 succeeds.
Tomcat 5.5.7/mid-tier 6.03 to Remedy 6.03 or Remedy 7.01 fails.

Because this succeeds in some instances and not others, I don't believe
it could be the webService or the form, even though I get an error
indicating that Required Field cannot be set to NULL.  It's a basic form
with only the core fields, and I *am* setting them all.  And again,
since it works in some combos but not others, I don't think it could
really be a required field is null issue...

Our goal is to upgrade to mid-tier 7.01 p1 and Remedy 7.01 p1 and since
this DOES seem to work in that scenario, this might be ok.  But I'd
really like to know what's wrong in the other scenarios, in case I do
see these issues after upgrading production.

Tomcat is our production webserver, that's what I need to have working.
The fact that this works in webLogic and not in Tomcat leads me to
believe that it may be a Java issue, but my Java is weak.  So any help
would be appreciated...

In the failure instances, I receive different errors.  Since these are
from 2 different versions of mid-tier, I don't know if it's really the
same error, worded differently, or if it's 2 distinctly different
errors...

My best guess is that this is related to all the various daylight
savings patches that have been loaded, though if I point Tomcat to older
1.5 versions of Java I still get these errors.  A friend helped me
enable Tomcat/Axis logging, but the logs didn't show any more than the
errors returned to the script...

mid-tier 6.03 returns:

System.Web.Services.Protocols.SoapException:
java.lang.NullPointerException
   at
System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapCl
ie
ntMessage message, WebResponse response, Stream responseStream, Boolean
asyncCall)
   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String
methodName, Object[] parameters)
   at lawson_ws_test.InCharge_TestService.OpCreate(String Assigned_To,
String Class_Name, String Object_Name, String ShortDescription,
StatusType Status, String Submitter)
   at lawson_ws_test.Program.Main(String[] args)

and mid-tier 7.01 returns:

System.Web.Services.Protocols.SoapException:
MessageType: 2
MessageNum: 326
MessageText: Required field cannot be reset to a NULL value
AppendedText: InputDoc
   at
System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapCl
ie
ntMessage message, WebResponse response, Stream responseStream, Boolean
asyncCall)
   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String
methodName, Object[] parameters)
   at lawson_ws_test.InCharge_TestService.OpCreate(String Assigned_To,
String Class_Name, String Object_Name, String ShortDescription,
StatusType Status, String Submitter)
   at lawson_ws_test.Program.Main(String[] args)

I know this is a long winded question.  Thanks for reading this far, and
for any help you can offer!

Jason Barnhill

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Re: Parsing Comma Delimitted Records

[Axton]

you can create a table field that points to something the data can
reference, then turn that comma separated list into an external qual,
then walk that table to create the records.

For example, if your field contains companies, you may have a value like this:

BMC,HP,Sun

If you have a company table, point a table field at it, then convert
that list to an external qual using the replace function:

'Company' = "BMC" OR 'Company' = "HP" OR 'Company' = "Sun"

Then you can walk the table with a filter or active link guide.

Axton Grams

On 3/5/07, Christopher Gillman <[EMAIL PROTECTED]> wrote:

**


Listers,



I'm playing around with some data, and have checked the KB, and have asked
several people about this but can't seem to find the correct answer. I know
that it's possible to do in Remedy, but it's been so long since I've fooled
around with it, I can't remember how to do it.



What I'm trying to do is take a record that has multiple fields which
contain multiple strings of data, delimited by a comma ",". For example:
Hi1, Hi2, Hi3, Hi4, etc. Is there a function or process that can be used to
parse these into their own records? I.e. Record1 = Hi1 Record2 = Hi2
Record3=Hi3 etc.



Or, as a second option, is there a way to create a table, which lists these
as separate records without manipulating the data?



As always, help is appreciated!



Chris __20060125___This posting was
submitted with HTML in it___


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Re: Notify a dynamic group of recipients

[Rem Valenzuela]

I'm not sure I know what it is you want to do, but we send notifications to 
pre-defined groups via a secondary form that we have a multi line character 
field, each line has a different email address, we do a query to the form and 
set the value of the multi-line character field as the address for the 
notification.   To make it dynamic, you may be able to do a series of set 
fields actions to add addresses to a character field, then add the value of the 
character field to the address of the notification.
 
Hope that helps point you in the right direction.
 


Date: Sun, 4 Mar 2007 20:32:55 +0100From: [EMAIL PROTECTED]: Notify a dynamic 
group of recipientsTo: [EMAIL PROTECTED] Hi list :)I have to notify a dynamic 
group of recipients with a filter that fires on submit of an specific 
entry.Depending on the submitter of this entry ther User form has to be 
searched for the corresponding recipients. For example: User "Smith" is member 
of Group "ITS-Service" and his Customer (it's a customized field in the User 
form) is "ACS", then all other users who have the same Group and the same 
Customer as user "Smith" should be notified. So how can I get this list of 
recipients into the Notify action of my filter.This list/group of recipients is 
always different, depending on the user who submits the entry. And it's NOT 
only the Group field in the user form that I need for my qualification. It's 
also a customized field from the user form that has to be part in this 
qualification. Any ideas??Thanks in advance!Kind regards from Germany,ARS 
Dummie __20060125___This posting was submitted with HTML in 
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Notify a dynamic group of recipients

[ARS Dummie]

Hi list :)

I have to notify a dynamic group of recipients with a filter that fires on
submit of an specific entry.
Depending on the submitter of this entry ther User form has to be searched
for the corresponding recipients.
For example: User "Smith" is member of Group "ITS-Service" and his Customer
(it's a customized field in the User form) is "ACS", then all other users
who have the same Group and the same Customer as user "Smith" should be
notified.

So how can I get this list of recipients into the Notify action of my
filter.
This list/group of recipients is always different, depending on the user who
submits the entry. And it's NOT only the Group field in the user form that I
need for my qualification. It's also a customized field from the user form
that has to be part in this qualification.

Any ideas??

Thanks in advance!
Kind regards from Germany,
ARS Dummie

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Re: Parsing Comma Delimitted Records

[Roger Justice]

You will need to use STRSTR to determine where the comma is and then use substr 
0, STRSTR value to parse out the first field. Next you will ne to use the comma 
values to do a new substr to remove that entry. continue until STRSTR reports 
back a zero. 
 
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Mon, 5 Mar 2007 1:18 PM
Subject: Parsing Comma Delimitted Records


** 
Listers,
 
I’m playing around with some data, and have checked the KB, and have asked 
several people about this but can’t seem to find the correct answer. I know 
that it’s possible to do in Remedy, but it’s been so long since I’ve fooled 
around with it, I can’t remember how to do it.
 
What I’m trying to do is take a record that has multiple fields which contain 
multiple strings of data, delimited by a comma “,”. For example: Hi1, Hi2, Hi3, 
Hi4, etc. Is there a function or process that can be used to parse these into 
their own records? I.e. Record1 = Hi1 Record2 = Hi2 Record3=Hi3 etc.
 
Or, as a second option, is there a way to create a table, which lists these as 
separate records without manipulating the data?
 
As always, help is appreciated!
 
Chris 
__20060125___This posting was submitted with HTML in it___ 

AOL now offers free email to everyone.  Find out more about what's free from 
AOL at AOL.com.

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Re: LIST OWNER - Creating account on ARS List

[Pargeter, Christie]

Update: We were able to finally get him on the server but when we try to
add him to the ARS List we are getting
 
Error - unable to initiate communication with LISTSERV (errno=10048,
phase=CONNECT, target=127.0.0.1:2306). The server is probably not
started. 




From: Pargeter, Christie 
Sent: Monday, March 05, 2007 10:12 AM
To: arslist@ARSLIST.ORG
Cc: Eaton, Mark (EDS)
Subject: LIST OWNER - Creating account on ARS List


  
hey - I have a co-worker that is trying to create an account on the ARS
List and when he tries to setup his password he never gets the
confirmation email.  When I try it for him he still doesn't get the
confirmation password and ideas?
 
Email address: [EMAIL PROTECTED]
 
 

Christie Pargeter 
Weyerhaeuser  Documentation & Training 
[EMAIL PROTECTED] 
  Portland, OR  
tel: 503-553-8512
fax: 503-553-8479   
 

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Ivy.gif
Description: Ivy.gif

Parsing Comma Delimitted Records

[Christopher Gillman]

Listers,

 

I'm playing around with some data, and have checked the KB, and have asked
several people about this but can't seem to find the correct answer. I know
that it's possible to do in Remedy, but it's been so long since I've fooled
around with it, I can't remember how to do it.

 

What I'm trying to do is take a record that has multiple fields which
contain multiple strings of data, delimited by a comma ",". For example:
Hi1, Hi2, Hi3, Hi4, etc. Is there a function or process that can be used to
parse these into their own records? I.e. Record1 = Hi1 Record2 = Hi2
Record3=Hi3 etc.

 

Or, as a second option, is there a way to create a table, which lists these
as separate records without manipulating the data?

 

As always, help is appreciated!

 

Chris 


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LIST OWNER - Creating account on ARS List

[Pargeter, Christie]

  
hey - I have a co-worker that is trying to create an account on the ARS
List and when he tries to setup his password he never gets the
confirmation email.  When I try it for him he still doesn't get the
confirmation password and ideas?
 
Email address: [EMAIL PROTECTED]
 
 

Christie Pargeter 
Weyerhaeuser  Documentation & Training 
[EMAIL PROTECTED] 
  Portland, OR  
tel: 503-553-8512
fax: 503-553-8479   
 

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Ivy.gif
Description: Ivy.gif

Re: ARS 6.3 Patch 21 FYI - Date field pop-up flaw

[Reiser, John J]

Leigh,
It's the active window title bar that gets used. I ended up selecting
the "Silver" theme on my laptop (Windows XP) and that gave me dark Title
text.
 
HTH,
 

John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me



 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Leigh Gruber
Sent: Monday, March 05, 2007 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 6.3 Patch 21 FYI - Date field pop-up flaw


** 

John,

 

Thanks for the information.  I did get two emails about an hour ago.  

 

You're absolutely right about it being a problems with the Windows
settings and NOT the ARS.  I've been testing the new install on my
laptop (usually I'm on a second monitor screen and don't have any
problem).  If I look very, very closely I CAN see some writing white on
nearly white.  I'll play around with the colors to see if I can make it
darker.

 

Many thanks,

Leigh

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J
Sent: Monday, March 05, 2007 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 6.3 Patch 21 FYI - Date field pop-up flaw

 

Tried to send this last night. My apologies if it posts twice.

 

Leigh,

I'm not sure this is your problem but I experienced an issue with the
date pop-up and it had nothing to do with the ARSystem. I had changed
Windows' properties and the font color chosen by Remedy to display the
Month Year at the top of the date dialog was almost the same as that of
the background. It looked as if the text disappeared.

 

Unless you mean the dialog doesn't even show the individual days of the
month, then I'm barking up the wrong tree.

 

HTH,

 

John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Leigh Gruber
Sent: Saturday, March 03, 2007 8:14 AM
To: arslist@ARSLIST.ORG
Subject: ARS 6.3 Patch 21 FYI - Date field pop-up flaw

** 

I've seen numerous listings for Patch 21 and the Mid-tier but none about
the flaw I seem to have discovered.  When I use the pop-up calendar
associated with a date field, there is NO MONTH displayed. 

 

I've submitted a ticket with Column IT who provide my support (which BTW
has been EXCELLENT) but I don't expect them to address it until Monday.
I figured if there is a work around someone on this list will know or
maybe I've done wrong!

 

Does anyone know of a correction?  I am NEVER on the "bleeding edge" of
these releases, but with DST that's where I find myself.

 

Thanks,

Leigh

 

The information contained in this message may be privileged and/or
confidential. If you are not the intended recipient, or responsible for
delivering this message to the intended recipient, any review,
forwarding, dissemination, distribution or copying of this communication
or any attachment(s) is strictly prohibited. If you have received this
message in error, please so notify the sender immediately, and delete it
and all attachments from your computer and network.

 

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it___ 

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Re: Change field id on a form

[Mike White]

If you need to re-use the same field name, you may want to rename the
current field first.  I'd check all workflow references, including Table
Field columns names, and any Views).

Add your new Field ID 112.

Assuming that you used valid Group Names in your former/old field, you can
run an Escalation to populate the new field.  Then go through all workflow,
changing reference to new field (be careful - FID 112 may return Group ID,
not the clear-text Group Name).  Once your workflow's corrected, you should
be able to safely delete the old field.

Mike White
Office:  813-978-2192
E-mail:  [EMAIL PROTECTED]



   
  "Rocky -" 
   
  <[EMAIL PROTECTED]To:   arslist@ARSLIST.ORG   

  .GOV>cc:  
   
  Sent by: "Action Subject:  Change field id on a 
form 
  Request System
   
  discussion
   
  list(ARSList)"
   
  <[EMAIL PROTECTED]

  ORG>  
   

   

   
  03/05/2007 11:10  
   
  Please respond to 
   
  arslist   
   

   

   




Is there a way to change a filed id number on the form.
I have a assignee group field that I want to change the field id number to
112.
Is that possible?
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Re: Notification of a 'dynamic' group of recipients

[Shanmugadas, Suresh]

I didn't get into the details of your exact problem but 

One way could be, have a table field on the admin tabpage(which will be
used for processing and users should not see this). This table field
with info from the user/Group(from where you want to get the list) form
will have a qualification criteria of $USER$(so that it will list
specific info related to the logged in user). 

2. Get the list of reciepients from the table field into a ztmpfield
field using an Activelink guide on the Admin page and add a return key
character at the end of each entry, by doing this in the ztmpfield field
each receipient will be in one separate line and Save this.

3. Now on this form when you are making the change that should trigger
your Notify Filter,just use this field as the Notifying field
$ztempfield$. The Notifications will goto all the entries in this
ztempfield which has one reciepient entry in one line.

I have done a similar thing and it works for me.

HTH,
Suresh S









-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of ARS Dummie
Sent: Friday, March 02, 2007 2:12 AM
To: arslist@ARSLIST.ORG
Subject: Notification of a 'dynamic' group of recipients

Hi list!

I have to notify a dynamic group of recipients with a filter that fires
on submit of an specific entry.
Depending on the submitter of this entry ther User form has to be
searched for the corresponding recipients.
For example: User "Smith" is member of Group "ITS-Service" and his
Customer (it's a customized field in the User form) is "ACS", then all
other users who have the same Group and the same Customer as user
"Smith" should be notified.

So how can I get this list of recipients into the Notify action of my
filter.
This list/group of recipients is always different, depending on the user
who submits the entry. And it's NOT only the Group field in the user
form that I need for my qualification. It's also a customized field from
the user form that has to be part in this qualification.

Any ideas??

Thanks in advance!
Kind regards from Germany,
ARS Dummie


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Re: Notification of a 'dynamic' group of recipients

[Mike White]

It sounds like you recognize that you can issue a Group notification, but
only to one Group.

If you try to assemble a recipients list via workflow, you may run into the
255-character "To" field limitation.

Customizing Group or User is risky.  You may want to consider externalizing
it - separate form with valid login ids, using workflow to maintain sync.
(Don't use the reserved Field ID).  You could include Group List and would
move Customer to it from User.  Then you'd add a field to store your
notification text.  Notification text field update could trigger Filter to
fire, which sends notification text to specified user (Login Name, or
whatever you called it on the separate form).  In your application itself
(Filter that does the Notify), you'd push Notify text to all records where
Group List and Customer match.

Mike White
Office:  813-978-2192
E-mail:  [EMAIL PROTECTED]



   
  "ARS Dummie"  
   
  <[EMAIL PROTECTED]To:   arslist@ARSLIST.ORG   

  .COM>cc:  
   
  Sent by: "Action Subject:  Notification of a 
'dynamic' group of recipients   
  Request System
   
  discussion
   
  list(ARSList)"
   
  <[EMAIL PROTECTED]

  ORG>  
   

   

   
  03/02/2007 05:11  
   
  Please respond to 
   
  arslist   
   

   

   




Hi list!

I have to notify a dynamic group of recipients with a filter that fires on
submit of an specific entry.
Depending on the submitter of this entry ther User form has to be searched
for the corresponding recipients.
For example: User "Smith" is member of Group "ITS-Service" and his Customer
(it's a customized field in the User form) is "ACS", then all other users
who have the same Group and the same Customer as user "Smith" should be
notified.

So how can I get this list of recipients into the Notify action of my
filter.
This list/group of recipients is always different, depending on the user
who
submits the entry. And it's NOT only the Group field in the user form that
I
need for my qualification. It's also a customized field from the user form
that has to be part in this qualification.

Any ideas??

Thanks in advance!
Kind regards from Germany,
ARS Dummie

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Change field id on a form

[Rocky -]

Is there a way to change a filed id number on the form.
I have a assignee group field that I want to change the field id number to
112.
Is that possible? 
-- 
View this message in context: 
http://www.nabble.com/Change-field-id-on-a-form-tf3349760.html#a9314443
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Re: Server switch stumper

[Pickering, Christopher]

In addition to deleting the .arf and .arv's, clean the ar.ini of all
references to the old server and make sure no marcros are being run
recorded on the old server.
 
Chris P.
 
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joel Sender
Sent: Monday, March 05, 2007 11:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Server switch stumper


** ** 

Sounds like a file cache problem:

1.  Close ARUSer 
2.  Delete almost all the files & sub folders in HOME. 
3.  EXCEPT "ARCMDS". DO NOT DELETE "ARCMDS" 
4.  Open ARUser 

HTH,

Joel

___

Joel D. Sender

Director of Western Operations

QMX SUPPORT SERVICES, INC.

[EMAIL PROTECTED]

 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Ron Legters
Sent: Thursday, March 01, 2007 2:40 PM
To: arslist@ARSLIST.ORG
Subject: Server switch stumper

 

Three weeks ago we moved our ARS install from OldServer to NewServer.
One of my users is now getting an error when she logs in that she can't
connect to OldServer. She gets this 3 times, and then gets logged in
without problems to NewServer.

I checked her 'Accounts', and she's only got NewServer there. She has
'NewServer' as the reports server, and she doesn't have a Central
Preferences record that might be pointing to OldServer. I checked in
ar.ini, and she had three references to docs on OldServer, but I deleted
these and she still gets the error. When I log in with my ID on her
machine, I also get the error.

Where else can I look for what's causing this? 

Thanks,
Ron Legters
Tools Administrator 
Data & Systems Services 
Univar USA Inc.
425.889.3952 Office
425.889.4111 Fax 
www.univarusa.com   

 

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Re: Upgrade permissions issues:: help

[patrick zandi]

I am sorry.. The back was on back to a different Physical server.. not an
re-install to an older version messing the code base.. sorry..

On 3/5/07, patrick zandi <[EMAIL PROTECTED]> wrote:


OK,   Found 1 addition thank with this  ..
IF you put in the creator field  and attach it to a form..

AR System
then you can use it..


On 3/5/07, patrick zandi <[EMAIL PROTECTED]> wrote:
>
>
> What about the Creator Field in the Group form.. is there some Special
> value that needs to be in here..
> I see some relation possibility here ?
>
>
> --
> Patrick Zandi
>



--
Patrick Zandi





--
Patrick Zandi

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ARSPerl Question

[Axton]

Stupid question, how do you do a null comparison in a qualstring that
will be fed to ars_LoadQualifier?

Thanks,
Axton

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Re: ARSPerl Question

[Axton]

never mind.

On 3/5/07, Axton <[EMAIL PROTECTED]> wrote:

Stupid question, how do you do a null comparison in a qualstring that
will be fed to ars_LoadQualifier?

Thanks,
Axton



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Re: ARS 6.3 Patch 21 FYI - Date field pop-up flaw

[Leigh Gruber]

John,

 

Thanks for the information.  I did get two emails about an hour ago.  

 

You're absolutely right about it being a problems with the Windows
settings and NOT the ARS.  I've been testing the new install on my
laptop (usually I'm on a second monitor screen and don't have any
problem).  If I look very, very closely I CAN see some writing white on
nearly white.  I'll play around with the colors to see if I can make it
darker.

 

Many thanks,

Leigh

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J
Sent: Monday, March 05, 2007 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 6.3 Patch 21 FYI - Date field pop-up flaw

 

Tried to send this last night. My apologies if it posts twice.

 

Leigh,

I'm not sure this is your problem but I experienced an issue with the
date pop-up and it had nothing to do with the ARSystem. I had changed
Windows' properties and the font color chosen by Remedy to display the
Month Year at the top of the date dialog was almost the same as that of
the background. It looked as if the text disappeared.

 

Unless you mean the dialog doesn't even show the individual days of the
month, then I'm barking up the wrong tree.

 

HTH,

 

John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Leigh Gruber
Sent: Saturday, March 03, 2007 8:14 AM
To: arslist@ARSLIST.ORG
Subject: ARS 6.3 Patch 21 FYI - Date field pop-up flaw

** 

I've seen numerous listings for Patch 21 and the Mid-tier but none about
the flaw I seem to have discovered.  When I use the pop-up calendar
associated with a date field, there is NO MONTH displayed. 

 

I've submitted a ticket with Column IT who provide my support (which BTW
has been EXCELLENT) but I don't expect them to address it until Monday.
I figured if there is a work around someone on this list will know or
maybe I've done wrong!

 

Does anyone know of a correction?  I am NEVER on the "bleeding edge" of
these releases, but with DST that's where I find myself.

 

Thanks,

Leigh

 

The information contained in this message may be privileged and/or
confidential. If you are not the intended recipient, or responsible for
delivering this message to the intended recipient, any review,
forwarding, dissemination, distribution or copying of this communication
or any attachment(s) is strictly prohibited. If you have received this
message in error, please so notify the sender immediately, and delete it
and all attachments from your computer and network.

 

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Notification of a 'dynamic' group of recipients

[ARS Dummie]

Hi list!

I have to notify a dynamic group of recipients with a filter that fires on
submit of an specific entry.
Depending on the submitter of this entry ther User form has to be searched
for the corresponding recipients.
For example: User "Smith" is member of Group "ITS-Service" and his Customer
(it's a customized field in the User form) is "ACS", then all other users
who have the same Group and the same Customer as user "Smith" should be
notified.

So how can I get this list of recipients into the Notify action of my filter.
This list/group of recipients is always different, depending on the user who
submits the entry. And it's NOT only the Group field in the user form that I
need for my qualification. It's also a customized field from the user form
that has to be part in this qualification.

Any ideas??

Thanks in advance!
Kind regards from Germany,
ARS Dummie

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Re: associate a user name with a preference server

[Jim Ashton]

No, unfortunately you do not.  TEST1 and  test1 are interpreted as being 
equivalent from the point of view of whatever procedure is looking for 
associated preference servers.  So if you log in as TEST1 on ServerA, and 
then test1 (which should default to ServerB) ServerA shows up in the 
preference server textbox.

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Re: BMC 1.0 (aka Remedy 7) Web

[Todd Pasterski]

Do you have any information on "prefetch"? I searched documentation and 
found nothing. How do you know if it's on? How do you set it?

Thanks! 

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Recall: System Down - upgrading

[Dunn, Eric]

Dunn, Eric would like to recall the message, "System Down - upgrading ".



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Re: Server switch stumper

[Joel Sender]

**

Sounds like a file cache problem:

1.  Close ARUSer
2.  Delete almost all the files & sub folders in HOME.
3.  EXCEPT “ARCMDS”. DO NOT DELETE “ARCMDS”
4.  Open ARUser

HTH,

Joel

___

Joel D. Sender

Director of Western Operations

QMX SUPPORT SERVICES, INC.

[EMAIL PROTECTED]



-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
Behalf
Of Ron Legters
Sent: Thursday, March 01, 2007 2:40 PM
To: arslist@ARSLIST.ORG
Subject: Server switch stumper



Three weeks ago we moved our ARS install from OldServer to NewServer. One of my 
users is
now getting an error when she logs in that she can't connect to OldServer. She 
gets this 3
times, and then gets logged in without problems to NewServer.

I checked her 'Accounts', and she's only got NewServer there. She has 
'NewServer' as the
reports server, and she doesn't have a Central Preferences record that might be 
pointing
to OldServer. I checked in ar.ini, and she had three references to docs on 
OldServer, but
I deleted these and she still gets the error. When I log in with my ID on her 
machine, I
also get the error.

Where else can I look for what's causing this?

Thanks,
Ron Legters
Tools Administrator
Data & Systems Services
Univar USA Inc.
425.889.3952 Office
425.889.4111 Fax
www.univarusa.com 



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Re: Workflow with dynamic fields to create Asset...

[Carey Matthew Black]

Brent,

Have you worked this out yet?

I have two options for you.

1) Pull the values via multiple set fields actions to the record your
trying to create

OR

2) Do the value via multiple push mappings after you do multiple set
fields actions to display only fields that map to the fields your
trying to create.


So for Option #1:

You have to figure out what type of record the "InstanceID" is going
to be. (maybe you actually know that from some other data you have?)
That type tells you where the data record needs to be created. So
dummy up a "TBD" ( "To Be Determined") format for that record then add
filters on that target form that will "pull" the TBD values from your
source form.

Now if you want to get real fancy with this idea, then you map your
field Names to field ID's and you use the Application-Copy-Field-Value
special process command while you are looping over a table field that
lists the fieldID and value strings.

It could be as simple as a few filters, maybe 3, in a filter guide
looping of a table field based on the "InstanceID" supplied in the TBD
record.


OR

Option #2:

Add all the field ID's from all of the target forms to your source
form as display only fields. Then based on the type of record that
your going to create, so set field actions to pull values from the
various other records in a similar manor as above and map the values
into the display only fields. Then for every target form create a push
action that maps all the right fields in the push.


Personally I really like option #1 over Option #2. It is just cleaner
in my view and you have less "type" logic to deal with.

HTH.


--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 2/24/07, Brent goodman <[EMAIL PROTECTED]> wrote:

Hi Everyone,

I have run into a problem which I am sure there is a simple solution that I
am missing.

I have a form that contains only four fields. It has "Field Name", "Field
Value", "SchemaName", and "InstanceID". The form basically holds a listing
of fields that will make up an asset record.

With the InstanceID field, this allows me to load multiple assets into the
one form. The field names in the form are not always the same from asset to
asset. And because there can be multiple types of assets, this makes it a
lot harder to hardcode every field into one form.

My problem is how do I take a group of these records and push them out to
create a single asset.

With workflow, setting the value part is easy, however, how would I specify
the field name I am want to use. I can only select from the list menu of
the fields off the asset form, but I need to be able to plug a variable in
its place.

Anyone have any ideas on how I could accomplish this?

Any ideas would be greatly appreciated.

I put two screen shots up for reference at:

http://rowshay.com/screen_shot_1.jpg
http://rowshay.com/screen_shot_2.jpg

Brent...


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Down System_ attempting a database restore

[Dunn, Eric]

Morning all, 
I am perplexed... I have a down system
 
I am in the progress of upgrading to 6.03 server on my development box...
running into a problem... 
 
Windows 2003 server 
SQL 2000
ARSystem 5.01.02
 
My plan is to get a duplicate of production up and running. Upgrade SQL 2000
to SQL 2005.
Upgrade ARSystem to 6.03
Test. Test. Test...
 
I have taken a copy of my production server (database backup), moved it over
to development server and restored the ARSystem database. I have done this
several times with no issues.
After the restore is completed and run sp_changedbowner ARAdmin, true to
update the database to ARAdmin and then log in as normal..
 
I've completed these steps. The ARSystem Service is started as well the
portmapper. 
I am not able to log in? 
 
I get the following error when attempting to log in:
 
ARERR [90] Cannot establish a network connection to the AR System server :
twlremdev01 : RPC: Program not registered
 
 user: edunn,  server: twlremdev01
 
I see the same message in the ARRERR log.
 
Any ideas or places to start looking at fro troubleshooting?
 
Thanks,
 
Eric W. Dunn
Programmer Analyst III - Remedy/Collaboration
McLeod USA, Inc. - Network Engineering
8665 New Trails Dr.
The Woodlands, TX 77381
(281)465-1265
(281)465-1951 fax
 



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Re: Upgrade permissions issues:: help

[patrick zandi]

OK,   Found 1 addition thank with this  ..
IF you put in the creator field  and attach it to a form..

AR System
then you can use it..


On 3/5/07, patrick zandi <[EMAIL PROTECTED]> wrote:



What about the Creator Field in the Group form.. is there some Special
value that needs to be in here..
I see some relation possibility here ?


--
Patrick Zandi





--
Patrick Zandi

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Re: Upgrade permissions issues:: help

[patrick zandi]

Hey -- At Least that worked !!  Thanks..

On 3/5/07, L. J. Head <[EMAIL PROTECTED]> wrote:


** I came across this on 6.3 once and was told to right click on the
results list column (in the user tool) and select reset...the new columns
magically appeared

 --
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *patrick zandi
*Sent:* Monday, March 05, 2007 7:46 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Upgrade permissions issues:: help


** I upgraded from an ARS 5.12 to a 6.3  and had to bail back to previous
server due to permission issues..
AS admin I can see everything fine. But customers could not see there
forms..
The permissions on the forms for ARS 5.12 upgraded just fine.. but no
access to these forms..
I checked the groups / users all looks just fine..
I reloaded  cache for Groups and users .. but no change.

I started playing (testing) on the new server.. I took the groups form and
changed the Results query list, and added some fields like group id etc.. it
did not show up ? I deleted all the folders in the home directory - the
cache.. but no difference.. field does not show up..

Anyone see this..
ENV:: Solaris 10 - ARS 5.12 -> ARS 6.3P20 -> ARS 6.3P21 // Oracle 10.2.0.3
Client:: XP ARS 6.3 P20 Client
--
Patrick Zandi
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--
Patrick Zandi

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System Down - upgrading

[Dunn, Eric]

I am a little perplexed...
 
I am in the process of migrating from one server to another for an hardware
& application upgrade - newer, better, faster hardware.
 
Windows server 2003
SQL 2000
ARSystem 5.01.03
 
I have built the new server. Loaded SQL server. Loaded AR System. Taken a
copy of the database backup from the original server and restored from back
up. After restoring, I ran the sp_changedbowner ARAdmin , true command to
reassign ARAdmin as the owner. 
 
Here is my issue - I have a particle menu - it is a sql query to another
server pulling employee information.  I have linked the servers together in
the same manner as the original. The query does not pull anything back in
the client, but if I run the sql query in query analyzer it works..
 
What am I missing?
 
Eric W Dunn
Programmer Analyst III - Remedy/Collaboration
(281)465-1265



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Re: Upgrade permissions issues:: help

[patrick zandi]

What about the Creator Field in the Group form.. is there some Special value
that needs to be in here..
I see some relation possibility here ?


--
Patrick Zandi

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Re: [9295] ARS 7.0.01 upgrade problems

[DEVSGW]

This is what i did that worked 

Need oracle ten g client on the server
Modify ar cfg file to include 
ORACLE_HOME: D:\oracle\Client
PATH: ORACLE_HOME/bin
Remove  Oracle Sid

Load ars 7.0 patch 2 server

Load 7.0.1 install



Mayfield, Andy L. wrote:
> 
>   We unsuccessfully attempted to upgrade ARS last night from
> 5.01.02 patch 1389 to 7.0.01 and had to recover back to the original
> version. 
> 
>   The Installed updated the database, but when it attempted to
> restart the server it had problems.
> 
>   It gave the following messages:  
>   The server was not available, 
>   Failed to restart the service Remedy AR System server, 
>   Unable to restart, 
>   Server could not be started, you may start it manually. 
> 
>   Has anyone run into this problem? We may try to go from 5.01.02
> to 6.3 them to 7.0.01 next and see if that helps.
> 
>   Andy L. Mayfield
>   System Operation Specialist
>   Alabama Power Company
>   Office: 8-226-1805
> 
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Re: Emal Engine No Incoming/Outgoing Messages

[Kyle Whitley]

Yep..that sounds familiar.  Sometime, I imagine when the server went 
down for backups the email engine just started working on that server.  
I have yet to check with our sys admins, but it appears we may be 
experiencing something similar.


Thanks

Kyle

David Durling wrote:

Hi Kyle -

Slightly different platform here (6.0.1 patch 1351, Solaris 9, Oracle 
9iR2), not sure if it's the same problem - our server would quit 
polling for mail, not sure if it affected outgoing mail - seems like 
the we had to manually kill the email process to fix things (long time 
back, details are fuzzy).  Anyway, our sys admin set up something to 
kill the email process every 15 minutes & let armonitor restart it, 
and we've been working with that for a long time now -


In case of use -

David D.






Date: Fri, 2 Mar 2007 16:44:08 -0500
Reply-To: arslist@ARSLIST.ORG
Sender:   "Action Request System discussion list(ARSList)"
  
From: Kyle Whitley <[EMAIL PROTECTED]>
Subject:  Re: Emal Engine No Incoming/Outgoing Messages
In-Reply-To:  <[EMAIL PROTECTED]>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed

Everything looks good in the authentication department. I would like 
to blame it on the firewall but I don't think that is the issue, the 
email engine and ars are on the same physical server, and we can 
communicate through the specified ports.  Another server is the exact 
same config but different patch and it works fine.  Anyone had any 
issue with getting the email engine stopped and started on solaris? 
It seems like every now and then it wants to hang up or not shutdown 
correctly.


Kyle




--
Kyle Whitley
IT System Support Professional
Office of Information and Instructional Technology (OIIT)
Board of Regents of the University System of Georgia

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Re: Upgrade permissions issues:: help

[patrick zandi]

PUBLIC Group is the only one outside of Administrator that works. Period..

On 3/5/07, patrick zandi <[EMAIL PROTECTED]> wrote:


Let me update this one more time..
I have manually added a group, and gave a form that permission.. nothing..
I even created a form with that group permissions and cannot see it..
Fields or Form ether ?

Should I just try an upgrade (Backwards to Patch 18 ?)




--
Patrick Zandi



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Re: Upgrade permissions issues:: help

[L. J. Head]

I came across this on 6.3 once and was told to right click on the results
list column (in the user tool) and select reset...the new columns magically
appeared

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Monday, March 05, 2007 7:46 AM
To: arslist@ARSLIST.ORG
Subject: Upgrade permissions issues:: help


** 
I upgraded from an ARS 5.12 to a 6.3  and had to bail back to previous
server due to permission issues.. 
AS admin I can see everything fine. But customers could not see there
forms.. 
The permissions on the forms for ARS 5.12 upgraded just fine.. but no access
to these forms.. 
I checked the groups / users all looks just fine.. 
I reloaded  cache for Groups and users .. but no change.
 
I started playing (testing) on the new server.. I took the groups form and
changed the Results query list, and added some fields like group id etc.. it
did not show up ? I deleted all the folders in the home directory - the
cache.. but no difference.. field does not show up.. 

Anyone see this.. 
ENV:: Solaris 10 - ARS 5.12 -> ARS 6.3P20 -> ARS 6.3P21 // Oracle 10.2.0.3
Client:: XP ARS 6.3 P20 Client
-- 
Patrick Zandi 
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Re: Unable to license AR server development box

[Grooms, Frederick W]

What permissions do you have to the /etc/arsystem files and directories?
We usually have the admins make the account that Remedy runs under the
owner of all of them then we can set them all to rwxr-xr-x  (or 755 in
numbers)
 
Fred



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: Monday, March 05, 2007 9:41 AM
To: arslist@ARSLIST.ORG
Subject: Unable to license AR server development box



We experienced a problem where one of our development servers was hosed
after our server team unsuccessfully tried to upgrade the AIX server to
the latest version.

They were able to rebuild the server and we copied files and
configuration from our production server to the development server but
we are running into issues trying to reapply the Remedy licenses on the
server.

We get to the point that we fill out the AR Server license information
based on what BMC provided back to us and a pop up message indicating
"Remedy BMC hereby grants you the license..." yada yada yada...

However, after the pop up is closed and we go back into license
Add/Remove Licenses window and the license is gone. 
On our server the arsystem.lic file does not get updated. 

We receive no errors during this process so we cant determine what has
gone wrong. 

Has anyone seen something like this before and has an idea what is
wrong?  Remedy BMC is currently not providing much help since we have a
support contract issue with the server that we need to clear up first
before we get some real assistance with the issue.

ARS 6.3 patch 13  on AIX 5.3 
Oracle 9.2.0.4 

Thanks 
Peter Lammey 
ESPN MIT Technical Services & Applications Management 
860-766-4761  

 


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Re: Upgrade permissions issues:: help

[patrick zandi]

Let me update this one more time..
I have manually added a group, and gave a form that permission.. nothing..
I even created a form with that group permissions and cannot see it..
Fields or Form ether ?

Should I just try an upgrade (Backwards to Patch 18 ?)



On 3/5/07, patrick zandi <[EMAIL PROTECTED]> wrote:


I have also made 1 form with permissions of public .. it does show up..
I also did an export of 98% of Group and User data (excluding admin) and
did an ARimport
 with Replace old record with new record selected..
No difference.. no access to forms.
Very Strange..


 On 3/5/07, patrick zandi <[EMAIL PROTECTED]> wrote:
>
> I upgraded from an ARS 5.12 to a 6.3  and had to bail back to previous
> server due to permission issues..
> AS admin I can see everything fine. But customers could not see there
> forms..
> The permissions on the forms for ARS 5.12 upgraded just fine.. but no
> access to these forms..
> I checked the groups / users all looks just fine..
> I reloaded  cache for Groups and users .. but no change.
>
> I started playing (testing) on the new server.. I took the groups form
> and changed the Results query list, and added some fields like group id
> etc.. it did not show up ? I deleted all the folders in the home directory -
> the cache.. but no difference.. field does not show up..
>
> Anyone see this..
> ENV:: Solaris 10 - ARS 5.12 -> ARS 6.3P20 -> ARS 6.3P21 // Oracle
> 10.2.0.3
> Client:: XP ARS 6.3 P20 Client
> --
> Patrick Zandi
>



--
Patrick Zandi





--
Patrick Zandi

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Re: Issue with ARF.Java

[Carey Matthew Black]

Jannie,

Turn on the plugin logs on the server. ( You may need to see the ARS
server start up to see what your after too.) Any clues from that log?

You were not specific about how you did the upgrade.
 Did your upgrade remove the line from the ar.conf file that loads the plugin?
 Did the plugin binary not get copied to the new ARS server install dir?

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On 3/5/07, Jannie Banks <[EMAIL PROTECTED]> wrote:

**

Hi everyone

I am hoping someone can help me with my issue.  I am getting the following
error

[ERROR] The specified plug-in does not exist. (ARSYS.ARF.JAVA) (ARERR #8755)
at...

when I am trying to use a pre-existing filter script. (it worked on 6.01,
but is not after the upgrade)

I updated my server last night from 6.01 to 6.3, upgraded the jre and jdk,
installed the java scripting for windows upgrade but I cannot seem to find
why this is happening.

OS: Windows 2000,
DB Oracle 9.2

If anyone can give me a push in the right direction, I would appreciate it -
(at this time over the side of the building would be fine).  I have been up
all night and simply cannot see where it went wrong.

I am on the digest version, so if you reply, can you please send it to me
personally?

Thanks much
JANNIE BANKS


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Upgrade permissions issues:: help

[patrick zandi]

I upgraded from an ARS 5.12 to a 6.3  and had to bail back to previous
server due to permission issues..
AS admin I can see everything fine. But customers could not see there
forms..
The permissions on the forms for ARS 5.12 upgraded just fine.. but no access
to these forms..
I checked the groups / users all looks just fine..
I reloaded  cache for Groups and users .. but no change.

I started playing (testing) on the new server.. I took the groups form and
changed the Results query list, and added some fields like group id etc.. it
did not show up ? I deleted all the folders in the home directory - the
cache.. but no difference.. field does not show up..

Anyone see this..
ENV:: Solaris 10 - ARS 5.12 -> ARS 6.3P20 -> ARS 6.3P21 // Oracle 10.2.0.3
Client:: XP ARS 6.3 P20 Client
--
Patrick Zandi

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Re: Unable to license AR server development box

[L. J. Head]

I have seen this before when the user that Remedy is running as doesn't have
permission to update either the directory or the file that Remedy uses for
it's lic

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: Monday, March 05, 2007 8:41 AM
To: arslist@ARSLIST.ORG
Subject: Unable to license AR server development box


** 

We experienced a problem where one of our development servers was hosed
after our server team unsuccessfully tried to upgrade the AIX server to the
latest version.

They were able to rebuild the server and we copied files and configuration
from our production server to the development server but we are running into
issues trying to reapply the Remedy licenses on the server.

We get to the point that we fill out the AR Server license information based
on what BMC provided back to us and a pop up message indicating "Remedy BMC
hereby grants you the license." yada yada yada.

However, after the pop up is closed and we go back into license Add/Remove
Licenses window and the license is gone. 
On our server the arsystem.lic file does not get updated. 

We receive no errors during this process so we cant determine what has gone
wrong. 

Has anyone seen something like this before and has an idea what is wrong?
Remedy BMC is currently not providing much help since we have a support
contract issue with the server that we need to clear up first before we get
some real assistance with the issue.

ARS 6.3 patch 13  on AIX 5.3 
Oracle 9.2.0.4 


Thanks 
Peter Lammey 
ESPN MIT Technical Services & Applications Management 
860-766-4761 

__20060125___This posting was submitted with HTML in
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Re: ARS 6.3 Patch 21 FYI - Date field pop-up flaw

[Reiser, John J]

Tried to send this last night. My apologies if it posts twice.
 
Leigh,
I'm not sure this is your problem but I experienced an issue with the
date pop-up and it had nothing to do with the ARSystem. I had changed
Windows' properties and the font color chosen by Remedy to display the
Month Year at the top of the date dialog was almost the same as that of
the background. It looked as if the text disappeared.
 
Unless you mean the dialog doesn't even show the individual days of the
month, then I'm barking up the wrong tree.
 
HTH,
 

John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me



 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Leigh Gruber
Sent: Saturday, March 03, 2007 8:14 AM
To: arslist@ARSLIST.ORG
Subject: ARS 6.3 Patch 21 FYI - Date field pop-up flaw


** 

I've seen numerous listings for Patch 21 and the Mid-tier but none about
the flaw I seem to have discovered.  When I use the pop-up calendar
associated with a date field, there is NO MONTH displayed. 

 

I've submitted a ticket with Column IT who provide my support (which BTW
has been EXCELLENT) but I don't expect them to address it until Monday.
I figured if there is a work around someone on this list will know or
maybe I've done wrong!

 

Does anyone know of a correction?  I am NEVER on the "bleeding edge" of
these releases, but with DST that's where I find myself.

 

Thanks,

Leigh

 

The information contained in this message may be privileged and/or
confidential. If you are not the intended recipient, or responsible for
delivering this message to the intended recipient, any review,
forwarding, dissemination, distribution or copying of this communication
or any attachment(s) is strictly prohibited. If you have received this
message in error, please so notify the sender immediately, and delete it
and all attachments from your computer and network.

 

__20060125___This posting was submitted with HTML in
it___ 

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Re: ARS 6.3 Patch 21 FYI - Date field pop-up flaw

[Reiser, John J]

Leigh,
I'm not sure this is your problem but I experienced an issue with the
date pop-up and it had nothing to do with the ARSystem. I had changed
Windows' properties and the font color chosen by Remedy to display the
Month Year at the top of the date dialog was almost the same as that of
the background. It looked as if the text disappeared.
 
Unless you mean the dialog doesn't even show the individual days of the
month, then I'm barking up the wrong tree.
 
HTH,
 

John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me



 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Leigh Gruber
Sent: Saturday, March 03, 2007 8:14 AM
To: arslist@ARSLIST.ORG
Subject: ARS 6.3 Patch 21 FYI - Date field pop-up flaw


** 

I've seen numerous listings for Patch 21 and the Mid-tier but none about
the flaw I seem to have discovered.  When I use the pop-up calendar
associated with a date field, there is NO MONTH displayed. 

 

I've submitted a ticket with Column IT who provide my support (which BTW
has been EXCELLENT) but I don't expect them to address it until Monday.
I figured if there is a work around someone on this list will know or
maybe I've done wrong!

 

Does anyone know of a correction?  I am NEVER on the "bleeding edge" of
these releases, but with DST that's where I find myself.

 

Thanks,

Leigh

 

The information contained in this message may be privileged and/or
confidential. If you are not the intended recipient, or responsible for
delivering this message to the intended recipient, any review,
forwarding, dissemination, distribution or copying of this communication
or any attachment(s) is strictly prohibited. If you have received this
message in error, please so notify the sender immediately, and delete it
and all attachments from your computer and network.

 

__20060125___This posting was submitted with HTML in
it___ 

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Unable to license AR server development box

[Lammey, Peter A.]

We experienced a problem where one of our development servers was hosed
after our server team unsuccessfully tried to upgrade the AIX server to
the latest version.

They were able to rebuild the server and we copied files and
configuration from our production server to the development server but
we are running into issues trying to reapply the Remedy licenses on the
server.

We get to the point that we fill out the AR Server license information
based on what BMC provided back to us and a pop up message indicating
"Remedy BMC hereby grants you the license..." yada yada yada...

However, after the pop up is closed and we go back into license
Add/Remove Licenses window and the license is gone.
On our server the arsystem.lic file does not get updated.

We receive no errors during this process so we cant determine what has
gone wrong.

Has anyone seen something like this before and has an idea what is
wrong?  Remedy BMC is currently not providing much help since we have a
support contract issue with the server that we need to clear up first
before we get some real assistance with the issue.

ARS 6.3 patch 13  on AIX 5.3
Oracle 9.2.0.4


Thanks
Peter Lammey
ESPN MIT Technical Services & Applications Management
860-766-4761


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Re: Test

[strauss]

Yes, I see you. It had just been very quiet on the list, plus we had two
brief Internet routing outages at our campus over the weekend that made
me wonder if my list mail was bouncing. Apparently not, so I can resume
my work exposing the bugs in ITSM 7 - secure in the knowledge that the
ARSLIST is there to cushion the falls.

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Monday, March 05, 2007 9:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: Test

I see you, can you see me?

Axton

On 3/5/07, strauss <[EMAIL PROTECTED]> wrote:
> **
> It has been uncommonly quiet out there since early Saturday morning...
>
> Christopher Strauss, Ph.D.
> Remedy Database Administrator
> University of North Texas Computing Center 
> http://remedy.unt.edu/helpdesk/__20060125___This
> posting was submitted with HTML in it___


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Re: Please Ignore, Timing Test

[Grooms, Frederick W]

Test ... Haven't seen any messages since Saturday at Noon (CST)



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom
Sent: Friday, March 02, 2007 7:51 AM
To: arslist@ARSLIST.ORG
Subject: ADM:Please Ignore, Timing Test


** 

8:50 EST 

 

 

 


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Issue with ARF.Java

[Jannie Banks]

Hi everyone

I am hoping someone can help me with my issue.  I am getting the following error

[ERROR] The specified plug-in does not exist. (ARSYS.ARF.JAVA) (ARERR #8755) 
at...

when I am trying to use a pre-existing filter script. (it worked on 6.01, but 
is not after the upgrade)

I updated my server last night from 6.01 to 6.3, upgraded the jre and jdk, 
installed the java scripting for windows upgrade but I cannot seem to find why 
this is happening.

OS: Windows 2000,
DB Oracle 9.2

If anyone can give me a push in the right direction, I would appreciate it - 
(at this time over the side of the building would be fine).  I have been up all 
night and simply cannot see where it went wrong.

I am on the digest version, so if you reply, can you please send it to me 
personally?

Thanks much 
JANNIE BANKS

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Re: Log Viewer/Debugging tools

[Misi Mladoniczky]

Hi,

The free online version of rrrLog is suitable for debugging client side
logfiles.

There is no limit on the number of ACTL-rows, but there are a limit on 50
API-calls and/or 500 SQL-calls.

Sample output from rrrLog: http://www.rrr.se/tmp/rrrLogActiveLinks.html

Best Regards - Misi, RRR AB, http://www.rrr.se

> Hi..
>
> I like to know the best available log viewer/remedy debugging tools.
>
> --
> View this message in context:
> http://www.nabble.com/Log-Viewer-Debugging-tools-tf3334737.html#a9273431
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
>
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Re: [9295] ARS 7.0.0 patch 2 problem

[DEVSGW]

Windows 2003 oracle 10g  standard client ,with oracle 9I r2 located on a unix
box
the windows operating system was just upgraded to 2003,   the oracle client
was loaded last week.   I think maybe Oracle got stepped on just a little
bit during the operating system upgrade.  I am going to get the DBA to
reinstall Oracle 10g client this morning unless you have better information 
thanks in advance 
DEVSGW


patrick zandi wrote:
> 
> could you provide enviorment please..
> Windows / Solaris / hp
> Client /
>  this will help some.
> 
> 
> On 3/2/07, Steve Waller <[EMAIL PROTECTED]> wrote:
>>
>> **
>>
>> During install I select Oracle button and the install hangs
>> Last thing loaded was a LDORACL.DLL
>> I have a new install of Oracle 10g client loaded to the box
>> Does anyone know why the install hangs?
>>
>> I can connect through the oracle 10g client to the  9i r2 database
>> Using sql and ARS 5.1.2
>>
>>
>> Stephen G. Waller
>> Senior ARS System Developer/Administrator
>> Radio Shack Corp.
>> 817-415-8589
>>
>>
>>
>> __20060125___This posting was submitted with HTML in
>> it___
> 
> 
> 
> 
> -- 
> Patrick Zandi
> 
> ___
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> 
> 

-- 
View this message in context: 
http://www.nabble.com/ARS-7.0.0-patch-2-problem-tf3336230.html#a9311079
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: Test

[Axton]

I see you, can you see me?

Axton

On 3/5/07, strauss <[EMAIL PROTECTED]> wrote:

**
It has been uncommonly quiet out there since early Saturday morning...

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/__20060125___This
posting was submitted with HTML in it___


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Re: Test

[Steve Waller]

so it has 




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Monday, March 05, 2007 9:14 AM
To: arslist@ARSLIST.ORG
Subject: Test


** 
It has been uncommonly quiet out there since early Saturday
morning...

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/

__20060125___This posting was submitted with
HTML in it___ 


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Re: Test

[Ron Fariss]

I received your test message.

Ron Fariss

AIG Technologies
Remedy & TelAlert Administration
Work:  (713) 831-2365
Cell: (281) 782-0979



   
  strauss   
   
  <[EMAIL PROTECTED]To:   arslist@ARSLIST.ORG   

  CS.UNT.EDU>  cc:  
   
  Sent by: "Action Subject:  Test   
   
  Request System
   
  discussion
   
  list(ARSList)"
   
  <[EMAIL PROTECTED]

  ORG>  
   

   

   
  03/05/2007 09:14  
   
  AM
   
  Please respond to 
   
  arslist   
   

   

   




**
It has been uncommonly quiet out there since early Saturday morning...


Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/


__20060125___This posting was submitted with HTML in
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Re: Upgrade permissions issues:: help

[patrick zandi]

I have also made 1 form with permissions of public .. it does show up..
I also did an export of 98% of Group and User data (excluding admin) and did
an ARimport
with Replace old record with new record selected..
No difference.. no access to forms.
Very Strange..


On 3/5/07, patrick zandi <[EMAIL PROTECTED]> wrote:


I upgraded from an ARS 5.12 to a 6.3  and had to bail back to previous
server due to permission issues..
AS admin I can see everything fine. But customers could not see there
forms..
The permissions on the forms for ARS 5.12 upgraded just fine.. but no
access to these forms..
I checked the groups / users all looks just fine..
I reloaded  cache for Groups and users .. but no change.

I started playing (testing) on the new server.. I took the groups form and
changed the Results query list, and added some fields like group id etc.. it
did not show up ? I deleted all the folders in the home directory - the
cache.. but no difference.. field does not show up..

Anyone see this..
ENV:: Solaris 10 - ARS 5.12 -> ARS 6.3P20 -> ARS 6.3P21 // Oracle 10.2.0.3
Client:: XP ARS 6.3 P20 Client
--
Patrick Zandi





--
Patrick Zandi

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Re: Migration of data from Oracle to SQL (U)

[Bruce Scott]

Sandra,

Thank you for your help.  I'm unable to locate the ITSM 5.5 migration
documents you speak of, but I'll keep looking.  I really didn't think
there were any utilities or other methods beyond export/import to cross
between database brands, but just had to ask to make sure that my DBAs
were satisfied. 


Thanks,
Bruce

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO
Sent: Friday, March 02, 2007 7:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Migration of data from Oracle to SQL (U)

UNCLASSIFIED

We stopped using Oracle and started using SQL over a year ago - used the
export/import method for def and data.  
The ITSM 5.5 migration documents are very helpful in providing a
checklist of what forms have data that should be moved.

Sandra Hennigan

OSD Remedy Administrator
Office # 703-602-2525 x251
CACI - Ever Vigilant(tm)

Apparently, there is nothing that cannot happen today.  Mark Twain

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bruce Scott
Sent: Thursday, March 01, 2007 5:12 PM
To: arslist@ARSLIST.ORG
Subject: Migration of data from Oracle to SQL


**
Has anyone moved their Remedy database from an Oracle db to a SQL db?
I'm aware of the basics such as exporting .def and data, but I was asked
by our DBAs if there is perhaps a different method.
 

Bruce Scott

Application Developer - Remedy

SSG, PetSMART, Inc.

eMail:  [EMAIL PROTECTED]

 
  _  

The information contained in this electronic mail message, including
attachments, if any, is PetSmart confidential information.  It is
intended only for the use of the person(s) named above.  If the reader
of this message is not the intended recipient, or has received this
message in error, you are hereby notified that any review,
dissemination, distribution or copying of this communication is strictly
prohibited.  If you are not the intended recipient or have received this
message in error, please notify the sender via e-mail and promptly
delete the original message.
  _  

__20060125___This posting was submitted with HTML in
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#
The information contained in this electronic mail message, including 
attachments, if any, is PetSmart confidential information.  It is intended only 
for the use of the person(s) named above.  If the reader of this message is not 
the intended recipient, or has received this message in error, you are hereby 
notified that any review, dissemination, distribution or copying of this 
communication is strictly prohibited.  If you are not the intended recipient or 
have received this message in error, please notify the sender via e-mail and 
promptly delete the original message.
#

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Re: Emal Engine No Incoming/Outgoing Messages

[David Durling]

Hi Kyle -

Slightly different platform here (6.0.1 patch 1351, Solaris 9, Oracle 
9iR2), not sure if it's the same problem - our server would quit polling 
for mail, not sure if it affected outgoing mail - seems like the we had 
to manually kill the email process to fix things (long time back, 
details are fuzzy).  Anyway, our sys admin set up something to kill the 
email process every 15 minutes & let armonitor restart it, and we've 
been working with that for a long time now -


In case of use -

David D.






Date: Fri, 2 Mar 2007 16:44:08 -0500
Reply-To: arslist@ARSLIST.ORG
Sender:   "Action Request System discussion list(ARSList)"
  
From: Kyle Whitley <[EMAIL PROTECTED]>
Subject:  Re: Emal Engine No Incoming/Outgoing Messages
In-Reply-To:  <[EMAIL PROTECTED]>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed

Everything looks good in the authentication department. I would like to 
blame it on the firewall but I don't think that is the issue, the email 
engine and ars are on the same physical server, and we can communicate 
through the specified ports.  Another server is the exact same config 
but different patch and it works fine.  Anyone had any issue with 
getting the email engine stopped and started on solaris? It seems like 
every now and then it wants to hang up or not shutdown correctly.


Kyle


--
David Durling 706-542-0223
Enterprise IT Services [EMAIL PROTECTED]
University of Georgia

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Test

[strauss]

It has been uncommonly quiet out there since early Saturday morning...

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/


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