Help On Deleting Record
Hello Listers, I have a requirement to delete records which are 7 days old from a form i.e. FormA on every Saturday 9 AM. I have created an escalation in FormA with run if condition as 'Create Date' ($TIMESTAMP$ - 604800) and in the if action I have created a run process action with the command as Application-Query-Delete-Entry $SCHEMA$ $Create Date$ ($TIMESTAMP$ - 604800) I also used the below command @: Application-Query-Delete-Entry $SCHEMA$ $Create Date$ ($TIMESTAMP$ - 604800) But the above command does'nt delete the matching records from FormA. Appreciate any help ASAP. Regards, Ravi Kumar T __20060125___This posting was submitted with HTML in it___ DISCLAIMER: This email (including any attachments) is intended for the sole use of the intended recipient/s and may contain material that is CONFIDENTIAL AND PRIVATE COMPANY INFORMATION. Any review or reliance by others or copying or distribution or forwarding of any or all of the contents in this message is STRICTLY PROHIBITED. If you are not the intended recipient, please contact the sender by email and delete all copies; your cooperation in this regard is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy Mid tier Auth error - Help!!
Hi Darshana You have to set the same password in the admin tool / server information / connection settings and in the mid-tier console , AR Sever Settings , ADMIN PASSWORD Ciao Mauro 2007/3/27, Darshana Jivan [MTN Network Solutions] [EMAIL PROTECTED]: ** Hi, I have just installed remedy mid tier version 7 and when I try accessing the mid tier via web services I get the authentication failed error message. Bellow is the log file on mid tier. Please assist. Mar 27, 2007 4:03:12 PM com.remedy.arsys.stubs.GoatHttpServletpostInternal FINE: GoatHttpServlet: Caught GoatException Throw ARException - MessageType: 2 MessageNum: 623 MessageText: Authentication failed AppendedText: Mar 27, 2007 4:03:12 PM com.remedy.arsys.ws.services.PublicWSDLServletdoRequest FINE: WSDL Request:: server: 10.217.201.14 webService: MTNNS_EventLog_WS_ModifyAutomaticTickets Mar 27, 2007 4:02:53 PM com.remedy.arsys.stubs.GoatHttpServletpostInternal FINE: GoatHttpServlet: Caught GoatException Throw Error - 9280 Mar 27, 2007 4:02:53 PM com.remedy.arsys.ws.services.PublicWSDLServletdoRequest FINE: WSDL Request:: server: nisporc02 webService: MTNNS_EventLog_WS_ModifyAutomaticTickets Mar 27, 2007 4:02:31 PM com.remedy.arsys.stubs.GoatHttpServletpostInternal FINE: GoatHttpServlet: Caught GoatException Throw ARException - MessageType: 2 MessageNum: 623 MessageText: Authentication failed AppendedText: __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Permanent Remedy Developer - Singapore
N, too much time on slashdot! On 27/03/07, Durrant, Michael M. - ITSD [EMAIL PROTECTED] wrote: I think this is the recurring In Soviet Russia... joke of the ARS list... Michael Durrant [EMAIL PROTECTED] Share what you know. Learn what you don't. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Tobin Sent: Tuesday, March 27, 2007 5:04 AM To: arslist@ARSLIST.ORG Subject: FW: Permanent Remedy Developer - Singapore Importance: High List, We are still looking for ars remedy developers with strong experience with databases and preferably with v7 experience. Roles will be for our Singapore based client. Please e-mail [EMAIL PROTECTED] in the first instance. This is a permanent position. All the best, James -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 14 March 2007 15:37 To: 'arslist@ARSLIST.ORG' Subject: FW: Permanent Remedy Developer - Singapore Importance: High List; We are still looking for ars remedy developers with strong experience with databases and preferably with v7 experience. Roles will be for our Singapore based client. Please e-mail [EMAIL PROTECTED] in the first instance. This is a permanent position. All the best, James -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 01 February 2007 16:05 To: 'arslist@ARSLIST.ORG' Subject: FW: Permanent Remedy Developer - Singapore Importance: High To further clarify skill preferences for the role(s) in Singapore for which our client is recruiting when speaking of at least 1-2 years comprehensive ITSM experience we would be particularly interested to hear from those that have worked with ITSM 7. Please be so kind as to make a note to advise in any email you may send to me ([EMAIL PROTECTED]). All the best, James -Original Message- From: James Tobin [mailto:[EMAIL PROTECTED] Sent: 31 January 2007 15:57 To: arslist@ARSLIST.ORG Subject: JOB: Permanent Remedy Developer - Singapore Importance: High JOB: List, Our client is recruiting several permanent remedy ars developers for their Singapore office. Consequently, we would be keen to receive resumes from those individuals that may be interested in relocating to Singapore. Further information concerning our client and their projects aswell as specific skill requirements will be discussed with those who may be interested. Proposed roles will focus on requirement analysis, design, development and support of Remedy based applications. As a benchmark candidates should have experience of version 5 or above and preferably at least 1-2 year's comprehensive ITSM experience. Furthermore, Oracle (or Sybase) DB experience is mandatory and it would be beneficial if you have at least 1-2 years worth of experience with Java and 1-2 years experience in scripting languages such as Jscript, Perl or Shell. Please also include your current salary and package details (i.e. bonus etc) aswell as availability (i.e. notice period). I can be contacted using email address [EMAIL PROTECTED] All the best, James . . . . . . . . . James Tobin Cubicegg +44 (0) 870 720 1074 - office +44 (0) 7952 145 127 - mobile To learn more about Cubicegg please visit our website at http://www.cubicegg.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Permanent Remedy Developer - Singapore
Jarl, thanks for suggesting to Tyrone/ the List the most practical and obvious course of action. Those that are genuinely interested do, have and will contact me to ask details such as salary, it is a shame that a small number of List members need to post somewhat obtuse messages. -Original Message- From: Jarl Grøneng [mailto:[EMAIL PROTECTED] Sent: 28 March 2007 07:40 To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer - Singapore Why not contact James and ask him about salary? -- Jarl On 3/27/07, Tyrone Dee [EMAIL PROTECTED] wrote: Wouldn't be so bad if more details were provided - i.e. Salary. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD Sent: Tuesday, March 27, 2007 11:58 AM To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer - Singapore I think this is the recurring In Soviet Russia... joke of the ARS list... Michael Durrant [EMAIL PROTECTED] Share what you know. Learn what you don't. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Tobin Sent: Tuesday, March 27, 2007 5:04 AM To: arslist@ARSLIST.ORG Subject: FW: Permanent Remedy Developer - Singapore Importance: High List, We are still looking for ars remedy developers with strong experience with databases and preferably with v7 experience. Roles will be for our Singapore based client. Please e-mail [EMAIL PROTECTED] in the first instance. This is a permanent position. All the best, James -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 14 March 2007 15:37 To: 'arslist@ARSLIST.ORG' Subject: FW: Permanent Remedy Developer - Singapore Importance: High List; We are still looking for ars remedy developers with strong experience with databases and preferably with v7 experience. Roles will be for our Singapore based client. Please e-mail [EMAIL PROTECTED] in the first instance. This is a permanent position. All the best, James -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 01 February 2007 16:05 To: 'arslist@ARSLIST.ORG' Subject: FW: Permanent Remedy Developer - Singapore Importance: High To further clarify skill preferences for the role(s) in Singapore for which our client is recruiting when speaking of at least 1-2 years comprehensive ITSM experience we would be particularly interested to hear from those that have worked with ITSM 7. Please be so kind as to make a note to advise in any email you may send to me ([EMAIL PROTECTED]). All the best, James -Original Message- From: James Tobin [mailto:[EMAIL PROTECTED] Sent: 31 January 2007 15:57 To: arslist@ARSLIST.ORG Subject: JOB: Permanent Remedy Developer - Singapore Importance: High JOB: List, Our client is recruiting several permanent remedy ars developers for their Singapore office. Consequently, we would be keen to receive resumes from those individuals that may be interested in relocating to Singapore. Further information concerning our client and their projects aswell as specific skill requirements will be discussed with those who may be interested. Proposed roles will focus on requirement analysis, design, development and support of Remedy based applications. As a benchmark candidates should have experience of version 5 or above and preferably at least 1-2 year's comprehensive ITSM experience. Furthermore, Oracle (or Sybase) DB experience is mandatory and it would be beneficial if you have at least 1-2 years worth of experience with Java and 1-2 years experience in scripting languages such as Jscript, Perl or Shell. Please also include your current salary and package details (i.e. bonus etc) aswell as availability (i.e. notice period). I can be contacted using email address [EMAIL PROTECTED] All the best, James . . . . . . . . . James Tobin Cubicegg +44 (0) 870 720 1074 - office +44 (0) 7952 145 127 - mobile To learn more about Cubicegg please visit our website at http://www.cubicegg.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender.
Re: Help On Deleting Record
Hi, use the archiving feature in the form properties instead. serouche Ravikumar_Tadi wrote: Hello Listers, I have a requirement to delete records which are 7 days old from a form i.e. FormA on every Saturday 9 AM. I have created an escalation in FormA with run if condition as 'Create Date' ($TIMESTAMP$ - 604800) and in the if action I have created a run process action with the command as Application-Query-Delete-Entry $SCHEMA$ $Create Date$ ($TIMESTAMP$ - 604800) I also used the below command @: Application-Query-Delete-Entry $SCHEMA$ $Create Date$ ($TIMESTAMP$ - 604800) But the above command does'nt delete the matching records from FormA. Appreciate any help ASAP. Regards, Ravi Kumar T __20060125___This posting was submitted with HTML in it___ DISCLAIMER: This email (including any attachments) is intended for the sole use of the intended recipient/s and may contain material that is CONFIDENTIAL AND PRIVATE COMPANY INFORMATION. Any review or reliance by others or copying or distribution or forwarding of any or all of the contents in this message is STRICTLY PROHIBITED. If you are not the intended recipient, please contact the sender by email and delete all copies; your cooperation in this regard is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Help On Deleting Record
Hi! If your escalation searches for the records to delete, you should not do a new Query. Intead you should do the following: Application-Delete-Entry $SCHEMA $1$ The FieldId of the EntryIdField is allways 1, and the above will delete the current record. Best Regards - Misi, RRR AB, http://www.rrr.se Hello Listers, I have a requirement to delete records which are 7 days old from a form i.e. FormA on every Saturday 9 AM. I have created an escalation in FormA with run if condition as 'Create Date' ($TIMESTAMP$ - 604800) and in the if action I have created a run process action with the command as Application-Query-Delete-Entry $SCHEMA$ $Create Date$ ($TIMESTAMP$ - 604800) I also used the below command @: Application-Query-Delete-Entry $SCHEMA$ $Create Date$ ($TIMESTAMP$ - 604800) But the above command does'nt delete the matching records from FormA. Appreciate any help ASAP. Regards, Ravi Kumar T __20060125___This posting was submitted with HTML in it___ DISCLAIMER: This email (including any attachments) is intended for the sole use of the intended recipient/s and may contain material that is CONFIDENTIAL AND PRIVATE COMPANY INFORMATION. Any review or reliance by others or copying or distribution or forwarding of any or all of the contents in this message is STRICTLY PROHIBITED. If you are not the intended recipient, please contact the sender by email and delete all copies; your cooperation in this regard is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Help On Deleting Record
Hi Ravi, Instead of '$Create Date$ ($TIMESTAMP$ - 604800)' try to give the entry id or request id of that schema. Thanks, Suddha On 3/28/07, Ravikumar_Tadi [EMAIL PROTECTED] wrote: Hello Listers, I have a requirement to delete records which are 7 days old from a form i.e. FormA on every Saturday 9 AM. I have created an escalation in FormA with run if condition as 'Create Date' ($TIMESTAMP$ - 604800) and in the if action I have created a run process action with the command as Application-Query-Delete-Entry $SCHEMA$ $Create Date$ ($TIMESTAMP$ - 604800) I also used the below command @: Application-Query-Delete-Entry $SCHEMA$ $Create Date$ ($TIMESTAMP$ - 604800) But the above command does'nt delete the matching records from FormA. Appreciate any help ASAP. Regards, Ravi Kumar T __20060125___This posting was submitted with HTML in it___ DISCLAIMER: This email (including any attachments) is intended for the sole use of the intended recipient/s and may contain material that is CONFIDENTIAL AND PRIVATE COMPANY INFORMATION. Any review or reliance by others or copying or distribution or forwarding of any or all of the contents in this message is STRICTLY PROHIBITED. If you are not the intended recipient, please contact the sender by email and delete all copies; your cooperation in this regard is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Permanent Remedy Developer - Singapore
Whilst it would be preferable if no one were ever obtuse, they sometimes are. True that it is not always effective communication. There is a long standing debate between consultants and recruiters about how much detail should be in job posts. Recruiters need to be careful that no one poaches their positions or people, and consultants like to know what they are getting into before they start sending in resumes and revealing a lot of information and possibly loosing their current positions. In general, if a post is on topic, we allow great degrees of obtuseness and simply bad grammer or language use, and even really really simple questions. One can choose to ignore them. This post is obtuse, yet I suspect has made my point. Daniel p.s. please wait a week or so before posting Singapore again, and consider why it hasn't been successful. I think your first post for the job was on January 31st -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Tobin Sent: March 28, 2007 4:58 AM To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer - Singapore Jarl, thanks for suggesting to Tyrone/ the List the most practical and obvious course of action. Those that are genuinely interested do, have and will contact me to ask details such as salary, it is a shame that a small number of List members need to post somewhat obtuse messages. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Post 7.0.01 Upgrade Problem
Here is our environment: Server OS: Windows 2003 ARS Version: 7.0.01 patch 001 On 3/18, we upgraded from version 6.3, patch 20. These first two weeks in production of the new server software we've been experiencing degradation of server performance. At first, it was barely noticeable as we perform actions such as submits, queries, and making changes to an active link or filter. But the gradual degradation eventually reached the point where twice last week and once this week (3/21, 3/23, and 3/27) the Remedy server service crashed and we were forced to reboot the server. Several observations: 1. There hasn't been any critical changes to any workflow. The reference above to changing an active link or filter was merely turning it on or off to test response times upon saving. 2. Just before the 3/21 crash, the memory used by the ARServer service was in the high 400 MBs and for the ARPlugin service it was in the 120MB range. Following a restart of the ARService it shrunk down to 382 MB and 23 MB, respectively. In the time that followed both services began to grab more and more memory with similar memory usage levels just before the other two crashes. We did not see this in our production environment before the upgrade. Additionally, our test and dev environments, which are duplicates of production, are also stable. 3. The arerror.log is recording the following at crash time: Fri Mar 23 08:38:41 2007 390695 : AR System server terminated -- fatal error encountered (ARNOTE 21) Fri Mar 23 08:38:41 2007 390695 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Fri Mar 23 08:38:41 2007 0xe06d7363 4. Additionally, the MS Server Event Logs for our production server has a recurring Application Error message, which varies a bit, but is relatively consistent in language, and has persisted since the upgrade to 7. An example of the message is as follows: Faulting application arplugin.exe, version 7.0.1.1, faulting module arfcbdata.dll, version 5.6.0.0, fault address 0x56ea. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.; We have been in contact with support on this. We have a temporary fix in place that will automatically recycle the arserver process during the overnight hours. Has anybody else run into this? I appreciate your help. Joe Kasell Network Management Integrator Telecommunications Division Navy Federal Credit Union ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Password Enforcement
yes, run an escalation that sends a message to the user. Run If qualification is Password = $NULL$. When and how often you run it is up to you. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Monday, March 26, 2007 5:15 PM To: arslist@ARSLIST.ORG Subject: Re: Password Enforcement ** Is there a way to have workflow fire if a User has a blank password? Andy L. Mayfield System Operation Specialist Alabama Power Company Office: 8-226-1805 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Monday, March 26, 2007 12:14 PM To: arslist@ARSLIST.ORG Subject: Re: Password Enforcement ** Sorry, Have not tested this against a 7.0 server. On 3/26/07, Mayfield, Andy L. [EMAIL PROTECTED] wrote: I meant to mention that the BFS User + utility sounds like exactly what we are looking for, but it is written for 5.x and updated for 6.x, but no mention of compatibility with version 7.0. Andy L. Mayfield System Operation Specialist Alabama Power Company Office: 8-226-1805 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Monday, March 26, 2007 11:22 AM To: arslist@ARSLIST.ORG Subject: Re: Password Enforcement I have been searching for a password management solution and found a document detailing how you can implement your own rules for expiration and so on, but it requires you to modify your User form. We ran into a couple of issues with added fields on the User and Group forms when we upgraded to ARS 7.0 and am a little leery making modifications for fear of future upgrade problems. Does anyone have any feelings on this? Does anyone know of an ARS 7.0 compatible utility for password management? I need to force our users to set a password since most of them do not currently have one set. Andy L. Mayfield System Operation Specialist Alabama Power Company Office: 8-226-1805 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Davis, David CTR NAVSURFWARCENDIV Crane, Code 0552 Sent: Tuesday, March 20, 2007 1:35 PM To: arslist@ARSLIST.ORG Subject: Re: Password Enforcement Hello Andy, We used a three-party developed product called BFS User Plus. We are using it with Version 6.3. I am not sure if it is available for Version 7.x. Later, Dave Davis -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Mayfield, Andy L. Sent: Tuesday, March 20, 2007 13:19 To: arslist@ARSLIST.ORG Subject: Password Enforcement Is there a way prompt users to change or set their password? Most of our users do not have passwords at all and we would like to force them to create one. I have not found a way to do this from reading the documentation and the cross-reference is not an option for us. I could set a temporary password for all users and ask them to change it on their next login, but I can't find a way to enforce this. Has anyone done something similar to this? ARS 7.0.1 MS SQL Windows 2003 server Windows XP pro clients Thanks, Andy L. Mayfield System Operation Specialist Alabama Power Company Office: 8-226-1805 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Oracle Client for ARS 7.0.1 Upgrade
The writeup is very informative. Thanks for pointing me in that direction. Kyle Axton wrote: Remote db version does not matter so long as the 10g client can talk to it. The client used by the ARServer needs to be 10g. I have a writeup on installing the Oracle Instant Client at: http://arswiki.org/wiki/Oracle_Instant_Client_-_Installing The Oracle Instant client installation installs the libraries necessary for programs to use the OCI api to communicate to an Oracle db. This is what Remedy uses for db connections. The article also covers installing and configuring the SQL*Plus client. Axton Grams On 3/27/07, patrick zandi [EMAIL PROTECTED] wrote: ** I bellieve that is correct. From testing that seems to be the main issue.. check the compatibility listing. On 3/27/07, Kyle Whitley [EMAIL PROTECTED] wrote: We are in the process of doing an upgrade from ARS 6.3 patch 20 to ARS 7.0.1 patch 1. Is it true that the Oracle 10gR2 client is required for installation. We have a remote database that is Oracle 9.2. Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Table Report and Run Process
I was looking for a way to run a report off of selections made in a table field and ran across the following Run Process command PERFORM-ACTION-TABLE-REPORT table_field_ID. I have a few questions: - Has anyone used this before? - How do you specify which report should be run? - Where does the output go? Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Password Enforcement
The set field method does indeed work in version 7.0. If the user has a password set it does place the encrypted value in the specified field. I was able to fire the workflow correctly after that. Andy L. Mayfield System Operation Specialist Alabama Power Company Office: 8-226-1805 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Monday, March 26, 2007 5:13 PM To: arslist@ARSLIST.ORG Subject: Re: Password Enforcement Andy, No, but kind of yes. Last time I tested this type of functionality the Run If qualifications would not allow you to evaluate the password field for null. However if you first do a set field action from the password field to a temp field then you can check the temp field for a value. If the password field was null then the temp field will be null. If the password field is NOT null then you likely will end up with the encrypted value of the password in the temp field. (Well, unless the user changed the value as part of that transaction, and in that case I think you get the clear text value of the password.) However, I really have not evaluated all of the password logic since v5 (or was it v4?). So there could have been changes sense then too. So testing is essential. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 3/26/07, Mayfield, Andy L. [EMAIL PROTECTED] wrote: ** Is there a way to have workflow fire if a User has a blank password? Andy L. Mayfield System Operation Specialist Alabama Power Company Office: 8-226-1805 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
LDAP and Vendor Forms
I am getting the following error message in the Admin tool when I try to create a vendor form: Cannot connect to the directory service : Can't contact LDAP server (LDAPERR 81) (ARERR 3375). We already have several vendor forms set up and working. ARS 6.3 p20, Admin Tool 6.3 p19 -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer, ITIL Foundation Certified www.specificintegration.com 703-376-1249 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Help On Deleting Record
If you already have the EntryID you can use the Run Process command of Application-Delete-Entry $SCHEMA$ $1$ If you are searching for records to delete (i.e. deleting child records in another form) put the qualification inside a set of parenthesis like this Application-Query-Delete-Entry $SCHEMA$ ( 'Create Date' ($TIMESTAMP$ - 604800)) Think of the qualification as what you would put in the Advanced Search bar on the form and then just put () around it. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ravikumar_Tadi Sent: Wednesday, March 28, 2007 3:09 AM To: arslist@ARSLIST.ORG Subject: Help On Deleting Record Hello Listers, I have a requirement to delete records which are 7 days old from a form i.e. FormA on every Saturday 9 AM. I have created an escalation in FormA with run if condition as 'Create Date' ($TIMESTAMP$ - 604800) and in the if action I have created a run process action with the command as Application-Query-Delete-Entry $SCHEMA$ $Create Date$ ($TIMESTAMP$ - 604800) I also used the below command @: Application-Query-Delete-Entry $SCHEMA$ $Create Date$ ($TIMESTAMP$ - 604800) But the above command does'nt delete the matching records from FormA. Appreciate any help ASAP. Regards, Ravi Kumar T __20060125___This posting was submitted with HTML in it___ DISCLAIMER: This email (including any attachments) is intended for the sole use of the intended recipient/s and may contain material that is CONFIDENTIAL AND PRIVATE COMPANY INFORMATION. Any review or reliance by others or copying or distribution or forwarding of any or all of the contents in this message is STRICTLY PROHIBITED. If you are not the intended recipient, please contact the sender by email and delete all copies; your cooperation in this regard is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Permanent Remedy Developer
Daniel, Reposting a job does not necessarily mean that the initial post has been completely unsuccessful. I would look to repost any role on the basis that there has been a small cooling off period between that and the prior post. However members should understand that there are no pre-set terms that an Arslist Recruiter member must adhere to. If there were, such terms might have set out the rules for recruiter reposts and perhaps the level of detail a recruiter must show in their post to the Arslist. Members should also understand that a job post will only ever show limited information and should they wish to know more they should contact the recruiter direct (initially by email followed by a phone call). I would consider this the most appropriate and professional response/ method to discuss further details such as salary and customer specifics rather than what I believe to be unhelpful and negative posts to the lists. Regards James -Original Message- From: Daniel Bloom [mailto:[EMAIL PROTECTED] Sent: 28 March 2007 12:31 To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer - Singapore Whilst it would be preferable if no one were ever obtuse, they sometimes are. True that it is not always effective communication. There is a long standing debate between consultants and recruiters about how much detail should be in job posts. Recruiters need to be careful that no one poaches their positions or people, and consultants like to know what they are getting into before they start sending in resumes and revealing a lot of information and possibly loosing their current positions. In general, if a post is on topic, we allow great degrees of obtuseness and simply bad grammer or language use, and even really really simple questions. One can choose to ignore them. This post is obtuse, yet I suspect has made my point. Daniel p.s. please wait a week or so before posting Singapore again, and consider why it hasn't been successful. I think your first post for the job was on January 31st -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Tobin Sent: March 28, 2007 4:58 AM To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer - Singapore Jarl, thanks for suggesting to Tyrone/ the List the most practical and obvious course of action. Those that are genuinely interested do, have and will contact me to ask details such as salary, it is a shame that a small number of List members need to post somewhat obtuse messages. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Help On Deleting Record
Hi All, I am using Application-Delete-Entry $SCHEMA$ $1$ On event Delete on $SCHEMA$ I initiate, if necessary, a new delete is started in other forms. Regards, Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Wednesday, March 28, 2007 4:40 PM To: arslist@ARSLIST.ORG Subject: Re: Help On Deleting Record If you already have the EntryID you can use the Run Process command of Application-Delete-Entry $SCHEMA$ $1$ If you are searching for records to delete (i.e. deleting child records in another form) put the qualification inside a set of parenthesis like this Application-Query-Delete-Entry $SCHEMA$ ( 'Create Date' ($TIMESTAMP$ - 604800)) Think of the qualification as what you would put in the Advanced Search bar on the form and then just put () around it. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ravikumar_Tadi Sent: Wednesday, March 28, 2007 3:09 AM To: arslist@ARSLIST.ORG Subject: Help On Deleting Record Hello Listers, I have a requirement to delete records which are 7 days old from a form i.e. FormA on every Saturday 9 AM. I have created an escalation in FormA with run if condition as 'Create Date' ($TIMESTAMP$ - 604800) and in the if action I have created a run process action with the command as Application-Query-Delete-Entry $SCHEMA$ $Create Date$ ($TIMESTAMP$ - 604800) I also used the below command @: Application-Query-Delete-Entry $SCHEMA$ $Create Date$ ($TIMESTAMP$ - 604800) But the above command does'nt delete the matching records from FormA. Appreciate any help ASAP. Regards, Ravi Kumar T __20060125___This posting was submitted with HTML in it___ DISCLAIMER: This email (including any attachments) is intended for the sole use of the intended recipient/s and may contain material that is CONFIDENTIAL AND PRIVATE COMPANY INFORMATION. Any review or reliance by others or copying or distribution or forwarding of any or all of the contents in this message is STRICTLY PROHIBITED. If you are not the intended recipient, please contact the sender by email and delete all copies; your cooperation in this regard is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- *DISCLAIMER* The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful. Orange Romania S.A. is neither liable for the proper, complete transmission of the information contained in this communication nor any delay in its receipt. *END OF DISCLAIMER* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Permanent Remedy Developer
James, I enjoyed a few days in Singapore a few years ago. I remember the cultural diversity, drinking Tiger beer at a Mexican restaurant in the quay, the Night Safari, the T-Shirts listing the 10 things that's illegal in Singapore (chew gum, sex in elevator, etc), walking through the street market in the evening, and listening to the hawkers on the street corners to name a few. I was impressed with the fairly graffiti free city/state/country. I was surprised at the level of video camera security years before 9/11. What you have provided for a description of positions in Singapore was not quite enough to pique my curiosity to send you an email asking for further information. For my benefit and a few hundred others that could potentially be interested, sell me on why I would want to move several thousands of miles to take this position. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Tobin Sent: Wednesday, March 28, 2007 9:42 AM To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer Daniel, Reposting a job does not necessarily mean that the initial post has been completely unsuccessful. I would look to repost any role on the basis that there has been a small cooling off period between that and the prior post. However members should understand that there are no pre-set terms that an Arslist Recruiter member must adhere to. If there were, such terms might have set out the rules for recruiter reposts and perhaps the level of detail a recruiter must show in their post to the Arslist. Members should also understand that a job post will only ever show limited information and should they wish to know more they should contact the recruiter direct (initially by email followed by a phone call). I would consider this the most appropriate and professional response/ method to discuss further details such as salary and customer specifics rather than what I believe to be unhelpful and negative posts to the lists. Regards James -Original Message- From: Daniel Bloom [mailto:[EMAIL PROTECTED] Sent: 28 March 2007 12:31 To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer - Singapore Whilst it would be preferable if no one were ever obtuse, they sometimes are. True that it is not always effective communication. There is a long standing debate between consultants and recruiters about how much detail should be in job posts. Recruiters need to be careful that no one poaches their positions or people, and consultants like to know what they are getting into before they start sending in resumes and revealing a lot of information and possibly loosing their current positions. In general, if a post is on topic, we allow great degrees of obtuseness and simply bad grammer or language use, and even really really simple questions. One can choose to ignore them. This post is obtuse, yet I suspect has made my point. Daniel p.s. please wait a week or so before posting Singapore again, and consider why it hasn't been successful. I think your first post for the job was on January 31st -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Tobin Sent: March 28, 2007 4:58 AM To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer - Singapore Jarl, thanks for suggesting to Tyrone/ the List the most practical and obvious course of action. Those that are genuinely interested do, have and will contact me to ask details such as salary, it is a shame that a small number of List members need to post somewhat obtuse messages. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: LDAP and Vendor Forms
Check your password on your LDAP configuration form. Chances are the password is different there then it is on the server you are trying to connect to. Graham Dyer Manitoba Public Insurance Ph:(204) 985-7330 Fax:(204) 942-7827 [EMAIL PROTECTED] www.mpi.mb.ca -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: March 28, 2007 8:40 AM To: arslist@ARSLIST.ORG Subject: LDAP and Vendor Forms ** I am getting the following error message in the Admin tool when I try to create a vendor form: Cannot connect to the directory service : Can't contact LDAP server (LDAPERR 81) (ARERR 3375). We already have several vendor forms set up and working. ARS 6.3 p20, Admin Tool 6.3 p19 -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer, ITIL Foundation Certified www.specificintegration.com 703-376-1249 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: LDAP and Vendor Forms
Double check the Form properties, Vendor Information tab to make sure there isn't a typo Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Wednesday, March 28, 2007 8:40 AM To: arslist@ARSLIST.ORG Subject: LDAP and Vendor Forms ** I am getting the following error message in the Admin tool when I try to create a vendor form: Cannot connect to the directory service : Can't contact LDAP server (LDAPERR 81) (ARERR 3375). We already have several vendor forms set up and working. ARS 6.3 p20, Admin Tool 6.3 p19 -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer, ITIL Foundation Certified www.specificintegration.com 703-376-1249 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Permanent Remedy Developer
What a Great Idea ! On 3/28/07, James Tobin [EMAIL PROTECTED] wrote: Daniel, Reposting a job does not necessarily mean that the initial post has been completely unsuccessful. I would look to repost any role on the basis that there has been a small cooling off period between that and the prior post. However members should understand that there are no *pre-set terms* that an Arslist Recruiter member *must adhere to*. If there were, such terms might have set out the rules for recruiter reposts and perhaps the *level of detail a recruiter must show* in their post to the Arslist. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Oracle Client for ARS 7.0.1 Upgrade
No problem. Hope it helps; I really like the instant client - X Windows is not required for installation, only ~40mb total for the client and sql*plus; just takes a little more configuration. If you are using a unicode db, there are some quirks that need to be worked out with the article, but if you are using a non-unicode language for ARS/Oracle, it works great. Axton Grams On 3/28/07, Kyle Whitley [EMAIL PROTECTED] wrote: The writeup is very informative. Thanks for pointing me in that direction. Kyle Axton wrote: Remote db version does not matter so long as the 10g client can talk to it. The client used by the ARServer needs to be 10g. I have a writeup on installing the Oracle Instant Client at: http://arswiki.org/wiki/Oracle_Instant_Client_-_Installing The Oracle Instant client installation installs the libraries necessary for programs to use the OCI api to communicate to an Oracle db. This is what Remedy uses for db connections. The article also covers installing and configuring the SQL*Plus client. Axton Grams On 3/27/07, patrick zandi [EMAIL PROTECTED] wrote: ** I bellieve that is correct. From testing that seems to be the main issue.. check the compatibility listing. On 3/27/07, Kyle Whitley [EMAIL PROTECTED] wrote: We are in the process of doing an upgrade from ARS 6.3 patch 20 to ARS 7.0.1 patch 1. Is it true that the Oracle 10gR2 client is required for installation. We have a remote database that is Oracle 9.2. Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Permanent Remedy Developer
James, I'm not saying you're right or you're wrong. But while you have a right to ask for certain practices to be followed when dealing with your company, you must understand that your customers have the right to have different expectations and levels of information than the ones you prefer. Successful companies seek ways to meet their customers' needs, because if they don't, their competitors will. You have been given the gift of criticism here - one you would not receive in a less interactive media. I might suggest that you consider how to use it to your advantage. It seems to me that there's a potential benefit to you to provide information that would lead more people to respond to your job posts. If you think that your current policies are working just fine and you want to stick with them, you are, of course, entitled to do that - it's your business. But if I'm right, how would adjusting your policies to better serve your customers harm anyone? Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Tobin Sent: Wednesday, March 28, 2007 6:42 AM To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer Daniel, Reposting a job does not necessarily mean that the initial post has been completely unsuccessful. I would look to repost any role on the basis that there has been a small cooling off period between that and the prior post. However members should understand that there are no pre-set terms that an Arslist Recruiter member must adhere to. If there were, such terms might have set out the rules for recruiter reposts and perhaps the level of detail a recruiter must show in their post to the Arslist. Members should also understand that a job post will only ever show limited information and should they wish to know more they should contact the recruiter direct (initially by email followed by a phone call). I would consider this the most appropriate and professional response/ method to discuss further details such as salary and customer specifics rather than what I believe to be unhelpful and negative posts to the lists. Regards James -Original Message- From: Daniel Bloom [mailto:[EMAIL PROTECTED] Sent: 28 March 2007 12:31 To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer - Singapore Whilst it would be preferable if no one were ever obtuse, they sometimes are. True that it is not always effective communication. There is a long standing debate between consultants and recruiters about how much detail should be in job posts. Recruiters need to be careful that no one poaches their positions or people, and consultants like to know what they are getting into before they start sending in resumes and revealing a lot of information and possibly loosing their current positions. In general, if a post is on topic, we allow great degrees of obtuseness and simply bad grammer or language use, and even really really simple questions. One can choose to ignore them. This post is obtuse, yet I suspect has made my point. Daniel p.s. please wait a week or so before posting Singapore again, and consider why it hasn't been successful. I think your first post for the job was on January 31st -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Tobin Sent: March 28, 2007 4:58 AM To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer - Singapore Jarl, thanks for suggesting to Tyrone/ the List the most practical and obvious course of action. Those that are genuinely interested do, have and will contact me to ask details such as salary, it is a shame that a small number of List members need to post somewhat obtuse messages. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Permanent Remedy Developer
Dave, If you are genuinely interested please contact me off-list to discuss further with a view that we may potentially speak over the phone. Regards James -Original Message- From: Shellman, David [mailto:[EMAIL PROTECTED] Sent: 28 March 2007 15:00 To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer James, I enjoyed a few days in Singapore a few years ago. I remember the cultural diversity, drinking Tiger beer at a Mexican restaurant in the quay, the Night Safari, the T-Shirts listing the 10 things that's illegal in Singapore (chew gum, sex in elevator, etc), walking through the street market in the evening, and listening to the hawkers on the street corners to name a few. I was impressed with the fairly graffiti free city/state/country. I was surprised at the level of video camera security years before 9/11. What you have provided for a description of positions in Singapore was not quite enough to pique my curiosity to send you an email asking for further information. For my benefit and a few hundred others that could potentially be interested, sell me on why I would want to move several thousands of miles to take this position. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Tobin Sent: Wednesday, March 28, 2007 9:42 AM To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer Daniel, Reposting a job does not necessarily mean that the initial post has been completely unsuccessful. I would look to repost any role on the basis that there has been a small cooling off period between that and the prior post. However members should understand that there are no pre-set terms that an Arslist Recruiter member must adhere to. If there were, such terms might have set out the rules for recruiter reposts and perhaps the level of detail a recruiter must show in their post to the Arslist. Members should also understand that a job post will only ever show limited information and should they wish to know more they should contact the recruiter direct (initially by email followed by a phone call). I would consider this the most appropriate and professional response/ method to discuss further details such as salary and customer specifics rather than what I believe to be unhelpful and negative posts to the lists. Regards James -Original Message- From: Daniel Bloom [mailto:[EMAIL PROTECTED] Sent: 28 March 2007 12:31 To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer - Singapore Whilst it would be preferable if no one were ever obtuse, they sometimes are. True that it is not always effective communication. There is a long standing debate between consultants and recruiters about how much detail should be in job posts. Recruiters need to be careful that no one poaches their positions or people, and consultants like to know what they are getting into before they start sending in resumes and revealing a lot of information and possibly loosing their current positions. In general, if a post is on topic, we allow great degrees of obtuseness and simply bad grammer or language use, and even really really simple questions. One can choose to ignore them. This post is obtuse, yet I suspect has made my point. Daniel p.s. please wait a week or so before posting Singapore again, and consider why it hasn't been successful. I think your first post for the job was on January 31st -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Tobin Sent: March 28, 2007 4:58 AM To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer - Singapore Jarl, thanks for suggesting to Tyrone/ the List the most practical and obvious course of action. Those that are genuinely interested do, have and will contact me to ask details such as salary, it is a shame that a small number of List members need to post somewhat obtuse messages. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Help On Deleting Record
You didn't specify what version of AR System you are using. I don't remember exactly which version included archiving , but if you have a version that supports archiving that is an easier way to accomplish this task. One of the options in the archive is to just delete the records. Ravikumar_Tadi [EMAIL PROTECTED] Mar 28, 2007 2:09 AM Hello Listers, I have a requirement to delete records which are 7 days old from a form i.e. FormA on every Saturday 9 AM. I have created an escalation in FormA with run if condition as 'Create Date' ($TIMESTAMP$ - 604800) and in the if action I have created a run process action with the command as Application-Query-Delete-Entry $SCHEMA$ $Create Date$ ($TIMESTAMP$ - 604800) I also used the below command @: Application-Query-Delete-Entry $SCHEMA$ $Create Date$ ($TIMESTAMP$ - 604800) But the above command does'nt delete the matching records from FormA. Appreciate any help ASAP. Regards, Ravi Kumar T __20060125___This posting was submitted with HTML in it___ DISCLAIMER: This email (including any attachments) is intended for the sole use of the intended recipient/s and may contain material that is CONFIDENTIAL AND PRIVATE COMPANY INFORMATION. Any review or reliance by others or copying or distribution or forwarding of any or all of the contents in this message is STRICTLY PROHIBITED. If you are not the intended recipient, please contact the sender by email and delete all copies; your cooperation in this regard is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Character Counter
Shawn,
I've never done this before with version 5.1.2. I'm guessing that I
would add the script directly to the web form via the Insert Script
tool in the Admin Tool. How do you reference fields within the form to
the script? DB Name or Number? Here is what I'm trying to do (I think
this script will work).
script http://december.com/html/4/element/script.html
language=javascript1.2 type=text/javascript
!--
var maxChars = 254;
function charsleft()
{
theInputBox = document.getElementById('Sht_Description');
theCountBox = document.getElementById('numCount');
var currentChars = theInputBox.value.length;
theCountBox.value = Math.max((maxChars - currentChars),0);
if(currentChars maxChars)
{
theInputBox.value = theInputBox.value.substring(0,maxChars);
}
}
--
/script
The field references Sht_Description and numCount are the DB Names for
the short description field (which I am counting remaining spaces down
from 254) and the count result field which displays the remaining number
of spaces in the short description field. Any advice is greatly
appreciated.
Thanks,
Bruce
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Tuesday, March 27, 2007 2:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Character Counter
**
If you're doing this on the mid tier, you may want to look at embedding
some Javascript onto the web view of your form instead.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bruce Scott
Sent: Tuesday, March 27, 2007 3:40 PM
To: arslist@ARSLIST.ORG
Subject: Character Counter
**
List,
Late in January, there was a discussion regarding using Interval
on an Active Link, for example in a counter to indicate the number of
spaces remaining in a field the user was typing in. I have cut an
excerpt from that discussion around which my question revolves. Has
anyone made this work on mid-tier? If so, what version?
Thank your for any help you can provide.
Bruce Scott
Application Developer - Remedy
SSG, PetSMART, Inc.
Office: 623.587.2340
eMail: [EMAIL PROTECTED]
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Doug Blair
Sent: Wednesday, January 31, 2007 4:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow
All,
Funny that this subject would come up like this, but just Monday
I got a
request to build the three second interval counter to show
characters
remaining. Works.
I was concerned about performance too, so my test form has one
active link
that calculates the remaining space in 16 character fields (set
fields X =
255 - LENGTH($field$) every three seconds (one set field action,
16 fields).
The integer fields have no label, disabled change flag, and is
displayed as
text adjacent to each character field. If you watch closely
Aruser's CPU was
up by a (one) percent when this window is open, but you're only
typing in
one field at a time. No human-discernable pause, but the
workflow log gets
pretty large...
There's no client-server traffic in this, networking's not an
issue.
Doug
_
The information contained in this electronic mail message,
including attachments, if any, is PetSmart confidential information. It
is intended only for the use of the person(s) named above. If the
reader of this message is not the intended recipient, or has received
this message in error, you are hereby notified that any review,
dissemination, distribution or copying of this communication is strictly
prohibited. If you are not the intended recipient or have received this
message in error, please notify the sender via e-mail and promptly
delete the original message.
_
__20060125___This posting was submitted with
HTML in it___
The information in this e-mail, and any files transmitted with it, is
intended for the exclusive use of the recipient(s) to which it is
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Re: Table Report and Run Process
Kyle, I think you will find that this special run process will land the user in the Report form/window with a list of reports that the user can use. I have yet to find a way to Run a report that way. However, you can use the Window Open action to run a report. I think if you get tricky enough with the advanced mode and your design for your table field then I think you can get the Window Open action to point at the same data set that the Table Field does with a little effort. With a little more effort I think you could even only run the report on the rows that the user selected too. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 3/28/07, Kyle Whitley [EMAIL PROTECTED] wrote: I was looking for a way to run a report off of selections made in a table field and ran across the following Run Process command PERFORM-ACTION-TABLE-REPORT table_field_ID. I have a few questions: - Has anyone used this before? - How do you specify which report should be run? - Where does the output go? Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: LDAP and Vendor Forms
Nope ... still getting the same error On 3/28/07, Grooms, Frederick W [EMAIL PROTECTED] wrote: ** Double check the Form properties, Vendor Information tab to make sure there isn't a typo Fred -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Frank Caruso *Sent:* Wednesday, March 28, 2007 8:40 AM *To:* arslist@ARSLIST.ORG *Subject:* LDAP and Vendor Forms ** I am getting the following error message in the Admin tool when I try to create a vendor form: Cannot connect to the directory service : Can't contact LDAP server (LDAPERR 81) (ARERR 3375). We already have several vendor forms set up and working. ARS 6.3 p20, Admin Tool 6.3 p19 -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer, ITIL Foundation Certified www.specificintegration.com 703-376-1249 __20060125___This posting was submitted with HTML in it___ -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer, ITIL Foundation Certified www.specificintegration.com 703-376-1249 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
SLAs and TR values help.
Hi List -
ARS 6.0.1
SLA 5.5
HelpDesk 5.5
This is my first foray into the deep dark secrets of the SLA module, and
I'm stumped. the SLA I'm attempting to create is against the HPD:HelpDesk
form.
I have a request to setup a response time SLA. The SLA starts when a
request is assigned to an individual ('Status' = Assigned), and stops
when it is recieved by that individual ('Status' = Work In Progress). A
new SLA need to be measured everytime the request is reassigned
('TR.Status' = Assigned OR 'TR.Assignee' != $NULL$). As the SLA
progresses I need to perform Notification and Set Value milestone actions.
I've been able to create a SLA without using TR values that is measured
one time only that performs exactly how I need, except that it only
attaches/measures the first time it meets the qualification. This is as I
expected.
When I use multiple times based on qualifications the SLA attaches and
measures how I need, except milestone actions will never fire, due to the
fact that I need TR values specified in the Attach criteria and the TR
value is appended to the qualification of the filter that performs
milestone. If I remove the TR values, SLAs attach at an increasing rate
every time the request is modified.
The SLA we're trying to measure doesn't seem to me to be out of the norm.
Which leads me to believe I've missed something, or my logic isn't quite
right. I have some ideas how to get around this by modifying/creating my
own workflow, but like to avoid this as we have this fancy SLA module that
is supposed to do it for us.
Qualifications used in SLA:
Terms and Conditions: 'TR.Status' = Assigned AND 'Priority' = Urgent
Start Measuring When: ('Status' = Assigned AND 'TR.Assigned To
Individual+' != $\NULL$) OR ('TR.Status' = Assigned)
Stop Measuring When: 'Status' = Work In Progress
Milestone Execute If: 'Status' = Assigned
Qualification built into Filter: ( 'TR.Status' = Assigned) AND (
'Priority' = Urgent) AND ($DATE$ = 3/26/2007 12:00:00 AM) AND (
'Status' = Assigned) AND ( 'SLA_TADOccurred_tmp' =
AG0050569234FCvCgIRg043BAgUQAA )
Any insights would be greatly appreciated.
Christopher Cook
Applications Analyst
Payment Systems
625 Fourth Ave. S., Minneapolis, MN 55415-1665
Direct: 612-340-4342
Toll-free: 800-847-4836, ext. 34342
Email: [EMAIL PROTECTED]
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Re: Character Counter
After searching for clues on javascript on the Remedy KB site, I've
found a possible easy solution for my version of mid-tier, however, it
doesn't seem to work. Am I doing something wrong?
Their solution:
Add an active link, firing on Window Loaded, which performs a single
run-process action:
javascript:document.FormFields.FFID.maxLength=value
..where FID is the database fieldId of the related character field,
and value is the maximum length of text allowed to be typed in the
field.
My version of this is:
javascript:document.FormFields.F8.maxLength=254
When I put this in place on my dev environment, there is no hard stop.
Am I missing something?
ARS 5.1.2 p 1313
MidTier 5.1.2 p 1388
Thanks,
Bruce
=
Shawn,
I've never done this before with version 5.1.2. I'm guessing that I
would add the script directly to the web form via the Insert Script
tool in the Admin Tool. How do you reference fields within the form to
the script? DB Name or Number? Here is what I'm trying to do (I think
this script will work).
script http://december.com/html/4/element/script.html
language=javascript1.2 type=text/javascript
!--
var maxChars = 254;
function charsleft()
{
theInputBox = document.getElementById('Sht_Description');
theCountBox = document.getElementById('numCount');
var currentChars = theInputBox.value.length;
theCountBox.value = Math.max((maxChars - currentChars),0);
if(currentChars maxChars)
{
theInputBox.value = theInputBox.value.substring(0,maxChars);
}
}
--
/script
The field references Sht_Description and numCount are the DB Names for
the short description field (which I am counting remaining spaces down
from 254) and the count result field which displays the remaining number
of spaces in the short description field. Any advice is greatly
appreciated.
Thanks,
Bruce
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Tuesday, March 27, 2007 2:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Character Counter
**
If you're doing this on the mid tier, you may want to look at embedding
some Javascript onto the web view of your form instead.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bruce Scott
Sent: Tuesday, March 27, 2007 3:40 PM
To: arslist@ARSLIST.ORG
Subject: Character Counter
**
List,
Late in January, there was a discussion regarding using Interval
on an Active Link, for example in a counter to indicate the number of
spaces remaining in a field the user was typing in. I have cut an
excerpt from that discussion around which my question revolves. Has
anyone made this work on mid-tier? If so, what version?
Thank your for any help you can provide.
Bruce Scott
Application Developer - Remedy
SSG, PetSMART, Inc.
Office: 623.587.2340
eMail: [EMAIL PROTECTED]
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Doug Blair
Sent: Wednesday, January 31, 2007 4:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow
All,
Funny that this subject would come up like this, but just Monday
I got a
request to build the three second interval counter to show
characters
remaining. Works.
I was concerned about performance too, so my test form has one
active link
that calculates the remaining space in 16 character fields (set
fields X =
255 - LENGTH($field$) every three seconds (one set field action,
16 fields).
The integer fields have no label, disabled change flag, and is
displayed as
text adjacent to each character field. If you watch closely
Aruser's CPU was
up by a (one) percent when this window is open, but you're only
typing in
one field at a time. No human-discernable pause, but the
workflow log gets
pretty large...
There's no client-server traffic in this, networking's not an
issue.
Doug
_
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is intended only for the use of the person(s) named above. If the
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Re: Permanent Remedy Developer
I maintain that if an Arslist member (A candidate/ An applicant) reads one of my posts and has a question about a job I would expect that they would contact me off-list (from experience this often happens and from my point of view goes someway to demonstrate someone's interest levels as those that aren't interested have a tendency in my opinion to waste time arguing or posting obtuse remarks on to the Arslist). This is simple recruitment methodology! I wonder if there might be a difference in the expectations of Arslist members from country-to-country?! -Original Message- From: Rick Cook [mailto:[EMAIL PROTECTED] Sent: 28 March 2007 15:26 To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer James, I'm not saying you're right or you're wrong. But while you have a right to ask for certain practices to be followed when dealing with your company, you must understand that your customers have the right to have different expectations and levels of information than the ones you prefer. Successful companies seek ways to meet their customers' needs, because if they don't, their competitors will. You have been given the gift of criticism here - one you would not receive in a less interactive media. I might suggest that you consider how to use it to your advantage. It seems to me that there's a potential benefit to you to provide information that would lead more people to respond to your job posts. If you think that your current policies are working just fine and you want to stick with them, you are, of course, entitled to do that - it's your business. But if I'm right, how would adjusting your policies to better serve your customers harm anyone? Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Tobin Sent: Wednesday, March 28, 2007 6:42 AM To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer Daniel, Reposting a job does not necessarily mean that the initial post has been completely unsuccessful. I would look to repost any role on the basis that there has been a small cooling off period between that and the prior post. However members should understand that there are no pre-set terms that an Arslist Recruiter member must adhere to. If there were, such terms might have set out the rules for recruiter reposts and perhaps the level of detail a recruiter must show in their post to the Arslist. Members should also understand that a job post will only ever show limited information and should they wish to know more they should contact the recruiter direct (initially by email followed by a phone call). I would consider this the most appropriate and professional response/ method to discuss further details such as salary and customer specifics rather than what I believe to be unhelpful and negative posts to the lists. Regards James -Original Message- From: Daniel Bloom [mailto:[EMAIL PROTECTED] Sent: 28 March 2007 12:31 To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer - Singapore Whilst it would be preferable if no one were ever obtuse, they sometimes are. True that it is not always effective communication. There is a long standing debate between consultants and recruiters about how much detail should be in job posts. Recruiters need to be careful that no one poaches their positions or people, and consultants like to know what they are getting into before they start sending in resumes and revealing a lot of information and possibly loosing their current positions. In general, if a post is on topic, we allow great degrees of obtuseness and simply bad grammer or language use, and even really really simple questions. One can choose to ignore them. This post is obtuse, yet I suspect has made my point. Daniel p.s. please wait a week or so before posting Singapore again, and consider why it hasn't been successful. I think your first post for the job was on January 31st -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Tobin Sent: March 28, 2007 4:58 AM To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer - Singapore Jarl, thanks for suggesting to Tyrone/ the List the most practical and obvious course of action. Those that are genuinely interested do, have and will contact me to ask details such as salary, it is a shame that a small number of List members need to post somewhat obtuse messages. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at
Email behavior differs from 6.0.1 to 6.0.3 patch 21?
I have a puzzling problem related to sending emails to a comma-separated list of recipients. This started when I upgraded my home grown applications from Remedy 6.0.1 to 6.0.3 last weekend. Records in my AR System Email Messages have lists of Remedy user login names separated by commas. In many emails there is at least ONE login name (let's call it TEST) which has an email address like [EMAIL PROTECTED] ([EMAIL PROTECTED] does not exist on our email system). I always thought that In the Remedy 6.0.1 the process of sending those emails would FIRST examine the User form Email Address field and then, if that field is blank, append the domain to the Users Remedy login name. I have what I consider proof that it worked before the upgrade. I have the record in AR System Email Messages showing the entire list with the TEST user in the list, and I also have a copy of the email that was received at [EMAIL PROTECTED] NOW I am finding that when I have a list of user login names separated by commas in the AR System Email Messages everything goes fine as long as the Remedy User login matches a Email account in mywork.com. If the user login name doesn't have a corresponding email account at mywork.com) then, too bad, it gets the domain name anyway ([EMAIL PROTECTED]) and of course FAILS!. What can I do to make the system get the email address from the USER form FIRST! I hope someone can give me some advice on this problem. Perhaps I have missed an option or maybe it's just different now. (By the way this only seems to be a problem when there is one recipient in the field for whatever workflow populates the AR System Email Messages form.) I now have window 2003 MS Sql Server 2000 AR Server 6.0.3 patch 21 JRE2 v1.4.2_13 Many thanks, Leigh Gruber TeleCommunication Systems, Inc. [EMAIL PROTECTED] The information contained in this message may be privileged and/or confidential. If you are not the intended recipient, or responsible for delivering this message to the intended recipient, any review, forwarding, dissemination, distribution or copying of this communication or any attachment(s) is strictly prohibited. If you have received this message in error, please so notify the sender immediately, and delete it and all attachments from your computer and network. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Table Report and Run Process
Yeah, I didn't have much luck with the Run Process. I was able to launch the report via a window open AL? I was wondering about launching a report with multiple rows. Would I need to walk the table to do that, or is there another way? Thanks Kyle Carey Matthew Black wrote: Kyle, I think you will find that this special run process will land the user in the Report form/window with a list of reports that the user can use. I have yet to find a way to Run a report that way. However, you can use the Window Open action to run a report. I think if you get tricky enough with the advanced mode and your design for your table field then I think you can get the Window Open action to point at the same data set that the Table Field does with a little effort. With a little more effort I think you could even only run the report on the rows that the user selected too. -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Getting Rid of that Pesky 5.1.2 Client
Hi everyone! There's got to be a way to do this...got to be a way... I have hundreds of instances of the 5.1.2 client on users' machines. I need to get them off. The users do not have permissions to their own workstations, so they cannot uninstall it manually. I do not want to force the desktop support guys to have to uninstall hundreds of instances of the client, either. I'll be tar and feathered. So I'm thinking there must be a way to silently uninstall the 5.1.2 client via SMS. Anyone have any ideas? Thanks, Norm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: DSO -- Distrib Delete is failing
Phani, Check filter logging on the destination end. If it was truly and Independent Copy, then I am not sure the first set of errors is for this ticket. Make sure there isn't a filter preventing the delete. If you are looking at logs on the source, then you won't see what is happening on the destination. Regards, Chad Whilding This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery. NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose. HonnourPrahallad achar, PhaniRaja phaniraja.honnou To [EMAIL PROTECTED] arslist@ARSLIST.ORG OGICACMG.COM cc Sent by: Action Request SystemSubject discussionDSO -- Distrib Delete is failing list(ARSList) [EMAIL PROTECTED] ORG 03/27/2007 04:09 AM Please respond to [EMAIL PROTECTED] RG ** Hi Listers, We have a issue with the DSO on the SLA:Measurement form. When the SLA is deleted on our Source server, the DistribDelete is not working correctly ( as it is not deleting corresponding record at the destination server). DSO Setup: 1. DSO is configured to Archive the Data ( no chain relation ship) 2. HelpDesk Mapping : Independent Copy 3. SLA:Measurement mapping : Data Only Checked the log files it says: DSO Logs says: DIST Cannot update this entry -- this distributed entry is not the master copy (ARERR 376) DIST Cannot update this entry -- this distributed entry is not the master copy (ARERR 376) DSO's SLA pool log says(for the delete action) : DIST* Failure during delete attempt DIST-- To stage: 7 (of 8) Return Code: 2CANCEL The failure is happening only for the DistribDelete Filter actions. Point to be noted, DSO transfer happened successfully. DIST Processing item number 1 (Fri Mar 23 2007 11:25:15.3200) DISTPending type -- 1 DISTSource Form -- SLA:Measurement DISTSource ID -- 2001785 DISTPending Other -- DIST -m SLA:Measurement -s SLA:Measurement -x in-remedyams-03 -p SLA DISTGet source structure DISTUsing EXISTING cache definition for SLA:Measurement (in-remedyams-02) DISTHave source structure details, get entry DISTHave entry details, get mapping DIST Filter-specified mapping -- SLA:Measurement DIST Filter-specified to form -- SLA:Measurement DIST Filter-specified to server -- in-remedyams-03 DISTMapping name -- SLA:Measurement DISTTarget form -- SLA:Measurement DISTTarget server -- in-remedyams-03 DISTGet target structure DISTUsing EXISTING cache definition for SLA:Measurement (in-remedyams-03) DISTPerform mapping DISTTransfer successfully completed. New/overwritten entry 2001785 DISTMapping completed DIST-- To stage: 8 (of 8) Return Code: 0DONE Wondering when DSO stage 7 of 8 can happen for DSO Transfer, why not for DSO Delete when Mapping, Form are similar for both the action?? ARS Environment: = ARS 5.1.2 Windows 2000 Server ITSM 5.5 Any
Re: Permanent Remedy Developer
James, You seem to have missed the point. Not enough information has been presented for me via the list for me to make an educated decision if I'm interested in pursuing further. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Tobin Sent: Wednesday, March 28, 2007 10:32 AM To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer Dave, If you are genuinely interested please contact me off-list to discuss further with a view that we may potentially speak over the phone. Regards James -Original Message- From: Shellman, David [mailto:[EMAIL PROTECTED] Sent: 28 March 2007 15:00 To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer James, I enjoyed a few days in Singapore a few years ago. I remember the cultural diversity, drinking Tiger beer at a Mexican restaurant in the quay, the Night Safari, the T-Shirts listing the 10 things that's illegal in Singapore (chew gum, sex in elevator, etc), walking through the street market in the evening, and listening to the hawkers on the street corners to name a few. I was impressed with the fairly graffiti free city/state/country. I was surprised at the level of video camera security years before 9/11. What you have provided for a description of positions in Singapore was not quite enough to pique my curiosity to send you an email asking for further information. For my benefit and a few hundred others that could potentially be interested, sell me on why I would want to move several thousands of miles to take this position. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Tobin Sent: Wednesday, March 28, 2007 9:42 AM To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer Daniel, Reposting a job does not necessarily mean that the initial post has been completely unsuccessful. I would look to repost any role on the basis that there has been a small cooling off period between that and the prior post. However members should understand that there are no pre-set terms that an Arslist Recruiter member must adhere to. If there were, such terms might have set out the rules for recruiter reposts and perhaps the level of detail a recruiter must show in their post to the Arslist. Members should also understand that a job post will only ever show limited information and should they wish to know more they should contact the recruiter direct (initially by email followed by a phone call). I would consider this the most appropriate and professional response/ method to discuss further details such as salary and customer specifics rather than what I believe to be unhelpful and negative posts to the lists. Regards James -Original Message- From: Daniel Bloom [mailto:[EMAIL PROTECTED] Sent: 28 March 2007 12:31 To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer - Singapore Whilst it would be preferable if no one were ever obtuse, they sometimes are. True that it is not always effective communication. There is a long standing debate between consultants and recruiters about how much detail should be in job posts. Recruiters need to be careful that no one poaches their positions or people, and consultants like to know what they are getting into before they start sending in resumes and revealing a lot of information and possibly loosing their current positions. In general, if a post is on topic, we allow great degrees of obtuseness and simply bad grammer or language use, and even really really simple questions. One can choose to ignore them. This post is obtuse, yet I suspect has made my point. Daniel p.s. please wait a week or so before posting Singapore again, and consider why it hasn't been successful. I think your first post for the job was on January 31st -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Tobin Sent: March 28, 2007 4:58 AM To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer - Singapore Jarl, thanks for suggesting to Tyrone/ the List the most practical and obvious course of action. Those that are genuinely interested do, have and will contact me to ask details such as salary, it is a shame that a small number of List members need to post somewhat obtuse messages. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Table Report and Run Process
Kyle, The only way to know what row the user has selected, or changed, or would be via walking the table. Either the old way or as part of an Active Link guide. (Depending on what your after.) I suspect that you would want to get the list of Entry ID's (field 1 values) from a hidden column in the table for the rows of interest and then pass that list to the Window Open action in the 'Entry IDs' value ( or parameter to the action. What should we call those sub parts of an action that takes field references? :) in the Open Window action. However, if the list was to long, (and I have no idea what that length would be, but I am sure it exists) then you might even do a Join between a junk form and your form of interest. Have the Active Link Guide do a Push for each Entry ID and then do the report from the join with a GUID value you use to mark the set of records in the Join with. And I think it could be even more complicated than that too. But I hope that gets you a good start on your efforts. :) HTH -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 3/28/07, Kyle Whitley [EMAIL PROTECTED] wrote: Yeah, I didn't have much luck with the Run Process. I was able to launch the report via a window open AL? I was wondering about launching a report with multiple rows. Would I need to walk the table to do that, or is there another way? Thanks Kyle Carey Matthew Black wrote: Kyle, I think you will find that this special run process will land the user in the Report form/window with a list of reports that the user can use. I have yet to find a way to Run a report that way. However, you can use the Window Open action to run a report. I think if you get tricky enough with the advanced mode and your design for your table field then I think you can get the Window Open action to point at the same data set that the Table Field does with a little effort. With a little more effort I think you could even only run the report on the rows that the user selected too. -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Permanent Remedy Developer
...then please email me off-list in an attempt to discuss further. -Original Message- From: Shellman, David [mailto:[EMAIL PROTECTED] Sent: 28 March 2007 18:55 To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer James, You seem to have missed the point. Not enough information has been presented for me via the list for me to make an educated decision if I'm interested in pursuing further. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Tobin Sent: Wednesday, March 28, 2007 10:32 AM To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer Dave, If you are genuinely interested please contact me off-list to discuss further with a view that we may potentially speak over the phone. Regards James -Original Message- From: Shellman, David [mailto:[EMAIL PROTECTED] Sent: 28 March 2007 15:00 To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer James, I enjoyed a few days in Singapore a few years ago. I remember the cultural diversity, drinking Tiger beer at a Mexican restaurant in the quay, the Night Safari, the T-Shirts listing the 10 things that's illegal in Singapore (chew gum, sex in elevator, etc), walking through the street market in the evening, and listening to the hawkers on the street corners to name a few. I was impressed with the fairly graffiti free city/state/country. I was surprised at the level of video camera security years before 9/11. What you have provided for a description of positions in Singapore was not quite enough to pique my curiosity to send you an email asking for further information. For my benefit and a few hundred others that could potentially be interested, sell me on why I would want to move several thousands of miles to take this position. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Tobin Sent: Wednesday, March 28, 2007 9:42 AM To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer Daniel, Reposting a job does not necessarily mean that the initial post has been completely unsuccessful. I would look to repost any role on the basis that there has been a small cooling off period between that and the prior post. However members should understand that there are no pre-set terms that an Arslist Recruiter member must adhere to. If there were, such terms might have set out the rules for recruiter reposts and perhaps the level of detail a recruiter must show in their post to the Arslist. Members should also understand that a job post will only ever show limited information and should they wish to know more they should contact the recruiter direct (initially by email followed by a phone call). I would consider this the most appropriate and professional response/ method to discuss further details such as salary and customer specifics rather than what I believe to be unhelpful and negative posts to the lists. Regards James -Original Message- From: Daniel Bloom [mailto:[EMAIL PROTECTED] Sent: 28 March 2007 12:31 To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer - Singapore Whilst it would be preferable if no one were ever obtuse, they sometimes are. True that it is not always effective communication. There is a long standing debate between consultants and recruiters about how much detail should be in job posts. Recruiters need to be careful that no one poaches their positions or people, and consultants like to know what they are getting into before they start sending in resumes and revealing a lot of information and possibly loosing their current positions. In general, if a post is on topic, we allow great degrees of obtuseness and simply bad grammer or language use, and even really really simple questions. One can choose to ignore them. This post is obtuse, yet I suspect has made my point. Daniel p.s. please wait a week or so before posting Singapore again, and consider why it hasn't been successful. I think your first post for the job was on January 31st -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Tobin Sent: March 28, 2007 4:58 AM To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer - Singapore Jarl, thanks for suggesting to Tyrone/ the List the most practical and obvious course of action. Those that are genuinely interested do, have and will contact me to ask details such as salary, it is a shame that a small number of List members need to post somewhat obtuse messages. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Re: LDAP and Vendor Forms
Are you using SSL? Is this a Microsoft AD? I would try and connect to the same object with a LDAP tool and confirm the user credentials you are providing to the LDAP can access this different object in the LDAP. Nick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Wednesday, March 28, 2007 8:24 AM To: arslist@ARSLIST.ORG Subject: Re: LDAP and Vendor Forms ** Nope ... still getting the same error On 3/28/07, Grooms, Frederick W [EMAIL PROTECTED] wrote: ** Double check the Form properties, Vendor Information tab to make sure there isn't a typo Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Wednesday, March 28, 2007 8:40 AM To: arslist@ARSLIST.ORG Subject: LDAP and Vendor Forms ** I am getting the following error message in the Admin tool when I try to create a vendor form: Cannot connect to the directory service : Can't contact LDAP server (LDAPERR 81) (ARERR 3375). We already have several vendor forms set up and working. ARS 6.3 p20, Admin Tool 6.3 p19 -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer, ITIL Foundation Certified www.specificintegration.com 703-376-1249 __20060125___This posting was submitted with HTML in it___ -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer, ITIL Foundation Certified www.specificintegration.com 703-376-1249 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Permanent Remedy Developer
I agree. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Wednesday, March 28, 2007 1:55 PM To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer James, You seem to have missed the point. Not enough information has been presented for me via the list for me to make an educated decision if I'm interested in pursuing further. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Tobin Sent: Wednesday, March 28, 2007 10:32 AM To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer Dave, If you are genuinely interested please contact me off-list to discuss further with a view that we may potentially speak over the phone. Regards James -Original Message- From: Shellman, David [mailto:[EMAIL PROTECTED] Sent: 28 March 2007 15:00 To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer James, I enjoyed a few days in Singapore a few years ago. I remember the cultural diversity, drinking Tiger beer at a Mexican restaurant in the quay, the Night Safari, the T-Shirts listing the 10 things that's illegal in Singapore (chew gum, sex in elevator, etc), walking through the street market in the evening, and listening to the hawkers on the street corners to name a few. I was impressed with the fairly graffiti free city/state/country. I was surprised at the level of video camera security years before 9/11. What you have provided for a description of positions in Singapore was not quite enough to pique my curiosity to send you an email asking for further information. For my benefit and a few hundred others that could potentially be interested, sell me on why I would want to move several thousands of miles to take this position. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Tobin Sent: Wednesday, March 28, 2007 9:42 AM To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer Daniel, Reposting a job does not necessarily mean that the initial post has been completely unsuccessful. I would look to repost any role on the basis that there has been a small cooling off period between that and the prior post. However members should understand that there are no pre-set terms that an Arslist Recruiter member must adhere to. If there were, such terms might have set out the rules for recruiter reposts and perhaps the level of detail a recruiter must show in their post to the Arslist. Members should also understand that a job post will only ever show limited information and should they wish to know more they should contact the recruiter direct (initially by email followed by a phone call). I would consider this the most appropriate and professional response/ method to discuss further details such as salary and customer specifics rather than what I believe to be unhelpful and negative posts to the lists. Regards James -Original Message- From: Daniel Bloom [mailto:[EMAIL PROTECTED] Sent: 28 March 2007 12:31 To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer - Singapore Whilst it would be preferable if no one were ever obtuse, they sometimes are. True that it is not always effective communication. There is a long standing debate between consultants and recruiters about how much detail should be in job posts. Recruiters need to be careful that no one poaches their positions or people, and consultants like to know what they are getting into before they start sending in resumes and revealing a lot of information and possibly loosing their current positions. In general, if a post is on topic, we allow great degrees of obtuseness and simply bad grammer or language use, and even really really simple questions. One can choose to ignore them. This post is obtuse, yet I suspect has made my point. Daniel p.s. please wait a week or so before posting Singapore again, and consider why it hasn't been successful. I think your first post for the job was on January 31st -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Tobin Sent: March 28, 2007 4:58 AM To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer - Singapore Jarl, thanks for suggesting to Tyrone/ the List the most practical and obvious course of action. Those that are genuinely interested do, have and will contact me to ask details such as salary, it is a shame that a small number of List members need to post somewhat obtuse messages. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at
Column Justification in a table field
Is there any way to change the justification of the data in data fields on a form, especially columns in a table field? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Permanent Remedy Developer
If you not willing to send on list then I'm not interested. I apologize to the rest of the list for taking up time and bandwidth with this exchange. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Tobin Sent: Wednesday, March 28, 2007 2:19 PM To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer ...then please email me off-list in an attempt to discuss further. -Original Message- From: Shellman, David [mailto:[EMAIL PROTECTED] Sent: 28 March 2007 18:55 To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer James, You seem to have missed the point. Not enough information has been presented for me via the list for me to make an educated decision if I'm interested in pursuing further. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Tobin Sent: Wednesday, March 28, 2007 10:32 AM To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer Dave, If you are genuinely interested please contact me off-list to discuss further with a view that we may potentially speak over the phone. Regards James -Original Message- From: Shellman, David [mailto:[EMAIL PROTECTED] Sent: 28 March 2007 15:00 To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer James, I enjoyed a few days in Singapore a few years ago. I remember the cultural diversity, drinking Tiger beer at a Mexican restaurant in the quay, the Night Safari, the T-Shirts listing the 10 things that's illegal in Singapore (chew gum, sex in elevator, etc), walking through the street market in the evening, and listening to the hawkers on the street corners to name a few. I was impressed with the fairly graffiti free city/state/country. I was surprised at the level of video camera security years before 9/11. What you have provided for a description of positions in Singapore was not quite enough to pique my curiosity to send you an email asking for further information. For my benefit and a few hundred others that could potentially be interested, sell me on why I would want to move several thousands of miles to take this position. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Tobin Sent: Wednesday, March 28, 2007 9:42 AM To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer Daniel, Reposting a job does not necessarily mean that the initial post has been completely unsuccessful. I would look to repost any role on the basis that there has been a small cooling off period between that and the prior post. However members should understand that there are no pre-set terms that an Arslist Recruiter member must adhere to. If there were, such terms might have set out the rules for recruiter reposts and perhaps the level of detail a recruiter must show in their post to the Arslist. Members should also understand that a job post will only ever show limited information and should they wish to know more they should contact the recruiter direct (initially by email followed by a phone call). I would consider this the most appropriate and professional response/ method to discuss further details such as salary and customer specifics rather than what I believe to be unhelpful and negative posts to the lists. Regards James -Original Message- From: Daniel Bloom [mailto:[EMAIL PROTECTED] Sent: 28 March 2007 12:31 To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer - Singapore Whilst it would be preferable if no one were ever obtuse, they sometimes are. True that it is not always effective communication. There is a long standing debate between consultants and recruiters about how much detail should be in job posts. Recruiters need to be careful that no one poaches their positions or people, and consultants like to know what they are getting into before they start sending in resumes and revealing a lot of information and possibly loosing their current positions. In general, if a post is on topic, we allow great degrees of obtuseness and simply bad grammer or language use, and even really really simple questions. One can choose to ignore them. This post is obtuse, yet I suspect has made my point. Daniel p.s. please wait a week or so before posting Singapore again, and consider why it hasn't been successful. I think your first post for the job was on January 31st -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Tobin Sent: March 28, 2007 4:58 AM To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer - Singapore Jarl, thanks for suggesting to Tyrone/ the List the most practical and obvious course of action. Those that are genuinely interested do, have and will contact me to ask details such as salary, it is a shame that
Re: Permanent Remedy Developer
David, I think James understands that. I also think he is using it as a sorting method to cut down on the volume of applicants that he sees from not really interested parties. You and others have made it clear that it is not worth your effort to try to contact him directly to find out more information. I also think he has made it clear that this condition is part of his design for the communication to ARSList about potential jobs. He appears to be OK with the limitations in his applicant pool that might be induced by the missing data in his posts. So We appear to have reached a point where multiple people hold mutually exclusive views and have clearly stated their reasons for their views. I suggest that we now enjoy the harmony in so much as we understand each others opinions and move on with the business of ARSList... Talking about ARS. :) I really like talking about ARS. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 3/28/07, Shellman, David [EMAIL PROTECTED] wrote: James, You seem to have missed the point. Not enough information has been presented for me via the list for me to make an educated decision if I'm interested in pursuing further. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Tobin Sent: Wednesday, March 28, 2007 10:32 AM To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer Dave, If you are genuinely interested please contact me off-list to discuss further with a view that we may potentially speak over the phone. Regards James -Original Message- From: Shellman, David [mailto:[EMAIL PROTECTED] Sent: 28 March 2007 15:00 To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer James, I enjoyed a few days in Singapore a few years ago. I remember the cultural diversity, drinking Tiger beer at a Mexican restaurant in the quay, the Night Safari, the T-Shirts listing the 10 things that's illegal in Singapore (chew gum, sex in elevator, etc), walking through the street market in the evening, and listening to the hawkers on the street corners to name a few. I was impressed with the fairly graffiti free city/state/country. I was surprised at the level of video camera security years before 9/11. What you have provided for a description of positions in Singapore was not quite enough to pique my curiosity to send you an email asking for further information. For my benefit and a few hundred others that could potentially be interested, sell me on why I would want to move several thousands of miles to take this position. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Tobin Sent: Wednesday, March 28, 2007 9:42 AM To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer Daniel, Reposting a job does not necessarily mean that the initial post has been completely unsuccessful. I would look to repost any role on the basis that there has been a small cooling off period between that and the prior post. However members should understand that there are no pre-set terms that an Arslist Recruiter member must adhere to. If there were, such terms might have set out the rules for recruiter reposts and perhaps the level of detail a recruiter must show in their post to the Arslist. Members should also understand that a job post will only ever show limited information and should they wish to know more they should contact the recruiter direct (initially by email followed by a phone call). I would consider this the most appropriate and professional response/ method to discuss further details such as salary and customer specifics rather than what I believe to be unhelpful and negative posts to the lists. Regards James -Original Message- From: Daniel Bloom [mailto:[EMAIL PROTECTED] Sent: 28 March 2007 12:31 To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer - Singapore Whilst it would be preferable if no one were ever obtuse, they sometimes are. True that it is not always effective communication. There is a long standing debate between consultants and recruiters about how much detail should be in job posts. Recruiters need to be careful that no one poaches their positions or people, and consultants like to know what they are getting into before they start sending in resumes and revealing a lot of information and possibly loosing their current positions. In general, if a post is on topic, we allow great degrees of obtuseness and simply bad grammer or language use, and even really really simple questions. One can choose to ignore them. This post is obtuse, yet I suspect has made my point. Daniel p.s. please wait a week or so before posting Singapore again, and consider why it hasn't been successful. I think your first
Portland Airport Simulation
Hello, A while back, I sent an email asking if anyone was interested in a Portland RUG meeting, and got several responses. With BMC, I've arranged a half-day Airport Simulation in Portland (Oregon) on April 26th, from 8am - 12pm. If you are interested in attending and haven't received a direct email from me about this already, contact me off list so I can get a head count. Thanks, Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Permanent Remedy Developer
Fair enough! -Original Message- From: Shellman, David [mailto:[EMAIL PROTECTED] Sent: 28 March 2007 19:44 To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer If you not willing to send on list then I'm not interested. I apologize to the rest of the list for taking up time and bandwidth with this exchange. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Tobin Sent: Wednesday, March 28, 2007 2:19 PM To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer ...then please email me off-list in an attempt to discuss further. -Original Message- From: Shellman, David [mailto:[EMAIL PROTECTED] Sent: 28 March 2007 18:55 To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer James, You seem to have missed the point. Not enough information has been presented for me via the list for me to make an educated decision if I'm interested in pursuing further. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Tobin Sent: Wednesday, March 28, 2007 10:32 AM To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer Dave, If you are genuinely interested please contact me off-list to discuss further with a view that we may potentially speak over the phone. Regards James -Original Message- From: Shellman, David [mailto:[EMAIL PROTECTED] Sent: 28 March 2007 15:00 To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer James, I enjoyed a few days in Singapore a few years ago. I remember the cultural diversity, drinking Tiger beer at a Mexican restaurant in the quay, the Night Safari, the T-Shirts listing the 10 things that's illegal in Singapore (chew gum, sex in elevator, etc), walking through the street market in the evening, and listening to the hawkers on the street corners to name a few. I was impressed with the fairly graffiti free city/state/country. I was surprised at the level of video camera security years before 9/11. What you have provided for a description of positions in Singapore was not quite enough to pique my curiosity to send you an email asking for further information. For my benefit and a few hundred others that could potentially be interested, sell me on why I would want to move several thousands of miles to take this position. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Tobin Sent: Wednesday, March 28, 2007 9:42 AM To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer Daniel, Reposting a job does not necessarily mean that the initial post has been completely unsuccessful. I would look to repost any role on the basis that there has been a small cooling off period between that and the prior post. However members should understand that there are no pre-set terms that an Arslist Recruiter member must adhere to. If there were, such terms might have set out the rules for recruiter reposts and perhaps the level of detail a recruiter must show in their post to the Arslist. Members should also understand that a job post will only ever show limited information and should they wish to know more they should contact the recruiter direct (initially by email followed by a phone call). I would consider this the most appropriate and professional response/ method to discuss further details such as salary and customer specifics rather than what I believe to be unhelpful and negative posts to the lists. Regards James -Original Message- From: Daniel Bloom [mailto:[EMAIL PROTECTED] Sent: 28 March 2007 12:31 To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer - Singapore Whilst it would be preferable if no one were ever obtuse, they sometimes are. True that it is not always effective communication. There is a long standing debate between consultants and recruiters about how much detail should be in job posts. Recruiters need to be careful that no one poaches their positions or people, and consultants like to know what they are getting into before they start sending in resumes and revealing a lot of information and possibly loosing their current positions. In general, if a post is on topic, we allow great degrees of obtuseness and simply bad grammer or language use, and even really really simple questions. One can choose to ignore them. This post is obtuse, yet I suspect has made my point. Daniel p.s. please wait a week or so before posting Singapore again, and consider why it hasn't been successful. I think your first post for the job was on January 31st -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Tobin Sent: March 28, 2007 4:58 AM To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer - Singapore Jarl, thanks for suggesting to
Release License Question
Here is a situation I was looking for discussion on. I have 4 servers that I connect to...only 3 of them are in my server list. I have a macro recorded that pulls a query from server 4. I only use the query 2-3 times a day and I know I'm a floating user on that server. When I pull this query I periodically get an error about no floating licenses available...so I know that the workflow on window open is doing something that requires a license. So I know that I get allocated a license when I run this...my question is this: Is it possible to log out of one server while still being logged into the other 3? I'm positive that an APPLICATION-EXIT would close my user tool...which is an undesired behavior...I'm just curious...I don't have admin access to server 4 so I wouldn't be able to add that workflow even if I wanted to...just an academic question ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Master/Detail Table Fields?
I have a HD Ticket form that has various info, including (of course) a Ticket #. I also have a 'related to ticket #' field where a user could put in a 'master' ticket number and create a partent/child relationship, of sorts. Now, I have a display form that has a table field at the top that shows all of the 'master' tickets in the system. I then have a table field at the bottom that I would like to show all of the 'detail' tickets that tie to the master ticket which is selected in the top field. When the top 'master' ticket changes, I want to refresh the bottom field to represent the new result list. My biggest problem is how do I configure the Qualification in the Table/Tree Property tab to be able to reference the record selected in the above table field? Thanks, in advance! Michael ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Upgrade of IM to 7.0.02 patch 3
Hi listers, ARS 7.0.1 patch 1 We have SD7.0.00 (Incident Problem) running on a QA server. I would like to upgrade IM PM to 7.0.02 (patch 3) since this appears to be the newest. How do I do this? I downloaded IM PM 7.0.02, but the install (IM 7.0.2) stops as soon as it discovers I have an older version of Incident running. Thanks, Derek -- Derek Fernandes Programmer Analyst U of C Information Technologies ES 1010, University of Calgary Calgary, Alberta T2N 1N4 403.210.9879 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Table Report and Run Process
Ok...I got AL guide working and it is opening up reports for each record I select in the table. That however is not exactly what I was looking for. I would like all of the records I select to open in the same report not different reports. Can you append values to a character field during a set fields action? Thanks Kyle Carey Matthew Black wrote: Kyle, The only way to know what row the user has selected, or changed, or would be via walking the table. Either the old way or as part of an Active Link guide. (Depending on what your after.) I suspect that you would want to get the list of Entry ID's (field 1 values) from a hidden column in the table for the rows of interest and then pass that list to the Window Open action in the 'Entry IDs' value ( or parameter to the action. What should we call those sub parts of an action that takes field references? :) in the Open Window action. However, if the list was to long, (and I have no idea what that length would be, but I am sure it exists) then you might even do a Join between a junk form and your form of interest. Have the Active Link Guide do a Push for each Entry ID and then do the report from the join with a GUID value you use to mark the set of records in the Join with. And I think it could be even more complicated than that too. But I hope that gets you a good start on your efforts. :) HTH -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Master/Detail Table Fields?
First make sure that the Related to Ticket field is indexed Off the top of my head. the Qualification would be something like 'Related Ticket ID' = $Master Ticket Table_Ticket # column$ Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Cupp, Michael E Jr. CTR USAF AFRL/SNOD Sent: Wednesday, March 28, 2007 2:21 PM To: arslist@ARSLIST.ORG Subject: Master/Detail Table Fields? ** I have a HD Ticket form that has various info, including (of course) a Ticket #. I also have a 'related to ticket #' field where a user could put in a 'master' ticket number and create a partent/child relationship, of sorts. Now, I have a display form that has a table field at the top that shows all of the 'master' tickets in the system. I then have a table field at the bottom that I would like to show all of the 'detail' tickets that tie to the master ticket which is selected in the top field. When the top 'master' ticket changes, I want to refresh the bottom field to represent the new result list. My biggest problem is how do I configure the Qualification in the Table/Tree Property tab to be able to reference the record selected in the above table field? Thanks, in advance! Michael ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Character Counter
After searching for clues on javascript on the Remedy KB site, I've
found a possible easy solution for my version of mid-tier, however, it
doesn't seem to work. Am I doing something wrong?
Their solution:
Add an active link, firing on Window Loaded, which performs a single
run-process action:
javascript:document.FormFields.FFID.maxLength=value
..where FID is the database fieldId of the related character field,
and value is the maximum length of text allowed to be typed in the
field.
My version of this is:
javascript:document.FormFields.F8.maxLength=254
When I put this in place on my dev environment, there is no hard stop.
Am I missing something?
ARS 5.1.2 p 1313
MidTier 5.1.2 p 1388
Thanks,
Bruce
=
Shawn,
I've never done this before with version 5.1.2. I'm guessing that I
would add the script directly to the web form via the Insert Script
tool in the Admin Tool. How do you reference fields within the form to
the script? DB Name or Number? Here is what I'm trying to do (I think
this script will work).
script http://december.com/html/4/element/script.html
language=javascript1.2 type=text/javascript
!--
var maxChars = 254;
function charsleft()
{
theInputBox = document.getElementById('Sht_Description');
theCountBox = document.getElementById('numCount');
var currentChars = theInputBox.value.length;
theCountBox.value = Math.max((maxChars - currentChars),0);
if(currentChars maxChars)
{
theInputBox.value = theInputBox.value.substring(0,maxChars);
}
}
--
/script
The field references Sht_Description and numCount are the DB Names for
the short description field (which I am counting remaining spaces down
from 254) and the count result field which displays the remaining number
of spaces in the short description field. Any advice is greatly
appreciated.
Thanks,
Bruce
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Tuesday, March 27, 2007 2:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Character Counter
**
If you're doing this on the mid tier, you may want to look at embedding
some Javascript onto the web view of your form instead.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bruce Scott
Sent: Tuesday, March 27, 2007 3:40 PM
To: arslist@ARSLIST.ORG
Subject: Character Counter
**
List,
Late in January, there was a discussion regarding using Interval
on an Active Link, for example in a counter to indicate the number of
spaces remaining in a field the user was typing in. I have cut an
excerpt from that discussion around which my question revolves. Has
anyone made this work on mid-tier? If so, what version?
Thank your for any help you can provide.
Bruce Scott
Application Developer - Remedy
SSG, PetSMART, Inc.
Office: 623.587.2340
eMail: [EMAIL PROTECTED]
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Doug Blair
Sent: Wednesday, January 31, 2007 4:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow
All,
Funny that this subject would come up like this, but just Monday
I got a
request to build the three second interval counter to show
characters
remaining. Works.
I was concerned about performance too, so my test form has one
active link
that calculates the remaining space in 16 character fields (set
fields X =
255 - LENGTH($field$) every three seconds (one set field action,
16 fields).
The integer fields have no label, disabled change flag, and is
displayed as
text adjacent to each character field. If you watch closely
Aruser's CPU was
up by a (one) percent when this window is open, but you're only
typing in
one field at a time. No human-discernable pause, but the
workflow log gets
pretty large...
There's no client-server traffic in this, networking's not an
issue.
Doug
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Re: Upgrade of IM to 7.0.02 patch 3
Derek, From what I understand from support, you do not need to install Im 7.0.2. What you need to do is apply patch 3 directly on the ITSM 7.0 applications. The 7.0.2 version is for new installs only. Thanks Kelly Gatewood -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Derek Fernandes Sent: Wednesday, March 28, 2007 14:19 To: arslist@ARSLIST.ORG Subject: Upgrade of IM to 7.0.02 patch 3 Hi listers, ARS 7.0.1 patch 1 We have SD7.0.00 (Incident Problem) running on a QA server. I would like to upgrade IM PM to 7.0.02 (patch 3) since this appears to be the newest. How do I do this? I downloaded IM PM 7.0.02, but the install (IM 7.0.2) stops as soon as it discovers I have an older version of Incident running. Thanks, Derek -- Derek Fernandes Programmer Analyst U of C Information Technologies ES 1010, University of Calgary Calgary, Alberta T2N 1N4 403.210.9879 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Upgrade of IM to 7.0.02 patch 3
The readme for the patch states the following: *** Product: BMC Remedy Incident Management Version: 7.00.0x (this patch is for all 7.0 versions, i.e. 7.00.00 and greater) Patch #: 003 Release Date: October 27, 2006 Software Platform: All AR System supported platforms *** I'm not sure if this means you will be at 7.0 p3 or 7.0.2 p3 at the end of the patch though. Axton Grams On 3/28/07, Derek Fernandes [EMAIL PROTECTED] wrote: Hi listers, ARS 7.0.1 patch 1 We have SD7.0.00 (Incident Problem) running on a QA server. I would like to upgrade IM PM to 7.0.02 (patch 3) since this appears to be the newest. How do I do this? I downloaded IM PM 7.0.02, but the install (IM 7.0.2) stops as soon as it discovers I have an older version of Incident running. Thanks, Derek -- Derek Fernandes Programmer Analyst U of C Information Technologies ES 1010, University of Calgary Calgary, Alberta T2N 1N4 403.210.9879 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Emails send diary field database value, not screen content
Hi Everyone, We have a call entry form. Whenever someone besides the assignee modifies the form, a filter sends an email to the assignee. The filter runs on Modify and Runs If 'Assigned To' != $USER$. One of the fields in this email is Work Log, a diary field. The Email message says . . .Work Log: $Work Log$. . . (as opposed to choosing the field in Include Fields). What is supposed to happen is that the email includes the Work Log value written in the WUT screen, and sometimes it does. But other times it includes the whole database Work Log, complete with integer dates, and squares for unprintable characters. Any idea why it would do this and how we can stop it? (ARS 6.3, HPUX-11 server, Oracle 9.2 db) Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Release License Question
What happens if you have a read license on the 4th server? Does your workflow still trigger properly? I am wondering if the system is trying to give you a floating license simply because you tried to log on. Also, it would automatically release the license on the 4th server when your timeout happens. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Wednesday, March 28, 2007 12:18 PM To: arslist@ARSLIST.ORG Subject: Release License Question Here is a situation I was looking for discussion on. I have 4 servers that I connect to...only 3 of them are in my server list. I have a macro recorded that pulls a query from server 4. I only use the query 2-3 times a day and I know I'm a floating user on that server. When I pull this query I periodically get an error about no floating licenses available...so I know that the workflow on window open is doing something that requires a license. So I know that I get allocated a license when I run this...my question is this: Is it possible to log out of one server while still being logged into the other 3? I'm positive that an APPLICATION-EXIT would close my user tool...which is an undesired behavior...I'm just curious...I don't have admin access to server 4 so I wouldn't be able to add that workflow even if I wanted to...just an academic question ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
How to manage duplicated problems?
Hi all! Using ITSM 6.0, what do you think is the best way to manage duplicated problems? Let's say two different support staff find out a problem and creates a problem register into Help Desk form (same CTI). ITSM 6.0 doesn't prevent this. Unlike duplicated incidentes (where we can mark one as duplicate of the other), for problems we don't have the Mark as duplicate. Do you think is enough to simply related them (under Related Items page)? Other suggestions? Thanks in advanced! Rafael Bertolini -- * Rafael Bertolini * System Analyst Ícaro Technologies http://www.icaro.com.br *Work:* +55 19 3731 8308 *E-mail:* [EMAIL PROTECTED] *Fax:* +55 19 3731 8304 / A informação transmitida destina-se apenas à pessoa ou entidade a quem foi endereçada e pode conter informação confidencial, legalmente protegida e para conhecimento exclusivo do destinatário. Se o leitor desta advertência não for o seu destinatário, fica ciente de que sua leitura, divulgação, distribuição ou cópia é estritamente proibida. Caso a mensagem tenha sido recebida por engano, favor comunicar ao remetente e apagar o texto do computador. Este ambiente está sujeito a monitoramento. //The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This environment is subject to monitoring. / ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Table Report and Run Process
In an earlier version of Remedy I created a console type view which had a table that used an external qualification I created based on user selected values on the fields they selected. So once the user had a selection of tickets in the table as they wanted, they could click on a button which fired a open report action. The qualification fed to the report was the same used to select the records in the table field. I think from what I'm reading in your post, this approach would give you the end result you're looking for. I'd be happy to explain further if you want to explore that method. Kyle Whitley [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 03/28/2007 03:33 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Table Report and Run Process Ok...I got AL guide working and it is opening up reports for each record I select in the table. That however is not exactly what I was looking for. I would like all of the records I select to open in the same report not different reports. Can you append values to a character field during a set fields action? Thanks Kyle Carey Matthew Black wrote: Kyle, The only way to know what row the user has selected, or changed, or would be via walking the table. Either the old way or as part of an Active Link guide. (Depending on what your after.) I suspect that you would want to get the list of Entry ID's (field 1 values) from a hidden column in the table for the rows of interest and then pass that list to the Window Open action in the 'Entry IDs' value ( or parameter to the action. What should we call those sub parts of an action that takes field references? :) in the Open Window action. However, if the list was to long, (and I have no idea what that length would be, but I am sure it exists) then you might even do a Join between a junk form and your form of interest. Have the Active Link Guide do a Push for each Entry ID and then do the report from the join with a GUID value you use to mark the set of records in the Join with. And I think it could be even more complicated than that too. But I hope that gets you a good start on your efforts. :) HTH -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Permanent Remedy Developer
Ergo, Amen. C :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Tobin Sent: Wednesday, March 28, 2007 2:56 PM To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer Fair enough! -Original Message- From: Shellman, David [mailto:[EMAIL PROTECTED] Sent: 28 March 2007 19:44 To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer If you not willing to send on list then I'm not interested. I apologize to the rest of the list for taking up time and bandwidth with this exchange. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Tobin Sent: Wednesday, March 28, 2007 2:19 PM To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer ...then please email me off-list in an attempt to discuss further. -Original Message- From: Shellman, David [mailto:[EMAIL PROTECTED] Sent: 28 March 2007 18:55 To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer James, You seem to have missed the point. Not enough information has been presented for me via the list for me to make an educated decision if I'm interested in pursuing further. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Tobin Sent: Wednesday, March 28, 2007 10:32 AM To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer Dave, If you are genuinely interested please contact me off-list to discuss further with a view that we may potentially speak over the phone. Regards James -Original Message- From: Shellman, David [mailto:[EMAIL PROTECTED] Sent: 28 March 2007 15:00 To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer James, I enjoyed a few days in Singapore a few years ago. I remember the cultural diversity, drinking Tiger beer at a Mexican restaurant in the quay, the Night Safari, the T-Shirts listing the 10 things that's illegal in Singapore (chew gum, sex in elevator, etc), walking through the street market in the evening, and listening to the hawkers on the street corners to name a few. I was impressed with the fairly graffiti free city/state/country. I was surprised at the level of video camera security years before 9/11. What you have provided for a description of positions in Singapore was not quite enough to pique my curiosity to send you an email asking for further information. For my benefit and a few hundred others that could potentially be interested, sell me on why I would want to move several thousands of miles to take this position. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Tobin Sent: Wednesday, March 28, 2007 9:42 AM To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer Daniel, Reposting a job does not necessarily mean that the initial post has been completely unsuccessful. I would look to repost any role on the basis that there has been a small cooling off period between that and the prior post. However members should understand that there are no pre-set terms that an Arslist Recruiter member must adhere to. If there were, such terms might have set out the rules for recruiter reposts and perhaps the level of detail a recruiter must show in their post to the Arslist. Members should also understand that a job post will only ever show limited information and should they wish to know more they should contact the recruiter direct (initially by email followed by a phone call). I would consider this the most appropriate and professional response/ method to discuss further details such as salary and customer specifics rather than what I believe to be unhelpful and negative posts to the lists. Regards James -Original Message- From: Daniel Bloom [mailto:[EMAIL PROTECTED] Sent: 28 March 2007 12:31 To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer - Singapore Whilst it would be preferable if no one were ever obtuse, they sometimes are. True that it is not always effective communication. There is a long standing debate between consultants and recruiters about how much detail should be in job posts. Recruiters need to be careful that no one poaches their positions or people, and consultants like to know what they are getting into before they start sending in resumes and revealing a lot of information and possibly loosing their current positions. In general, if a post is on topic, we allow great degrees of obtuseness and simply bad grammer or language use, and even really really simple questions. One can choose to ignore them. This post is obtuse, yet I suspect has made my point. Daniel p.s. please wait a week or so before posting Singapore again, and consider why it hasn't been successful. I think your first post for the job was on January 31st -Original
Re: Release License Question
As I said...I'm not an admin of that box so I can't 'play' with itit's some version of OOTB HD...I did get an offline reply from Doug stating that it's not possible to log off of a single server in the user toolso that basically answers my question 'it's not possible to release the license on that server'... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie Sent: Wednesday, March 28, 2007 1:49 PM To: arslist@ARSLIST.ORG Subject: Re: Release License Question What happens if you have a read license on the 4th server? Does your workflow still trigger properly? I am wondering if the system is trying to give you a floating license simply because you tried to log on. Also, it would automatically release the license on the 4th server when your timeout happens. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Wednesday, March 28, 2007 12:18 PM To: arslist@ARSLIST.ORG Subject: Release License Question Here is a situation I was looking for discussion on. I have 4 servers that I connect to...only 3 of them are in my server list. I have a macro recorded that pulls a query from server 4. I only use the query 2-3 times a day and I know I'm a floating user on that server. When I pull this query I periodically get an error about no floating licenses available...so I know that the workflow on window open is doing something that requires a license. So I know that I get allocated a license when I run this...my question is this: Is it possible to log out of one server while still being logged into the other 3? I'm positive that an APPLICATION-EXIT would close my user tool...which is an undesired behavior...I'm just curious...I don't have admin access to server 4 so I wouldn't be able to add that workflow even if I wanted to...just an academic question ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Release License Question
Hi, I would not think that the you could emulate a logout from the 4th server... The question that comes to mind: Do you really need a Write License on the 4th server? Best Regards - Misi, RRR AB, http://www.rrr.se/sv/ What happens if you have a read license on the 4th server? Does your workflow still trigger properly? I am wondering if the system is trying to give you a floating license simply because you tried to log on. Also, it would automatically release the license on the 4th server when your timeout happens. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Wednesday, March 28, 2007 12:18 PM To: arslist@ARSLIST.ORG Subject: Release License Question Here is a situation I was looking for discussion on. I have 4 servers that I connect to...only 3 of them are in my server list. I have a macro recorded that pulls a query from server 4. I only use the query 2-3 times a day and I know I'm a floating user on that server. When I pull this query I periodically get an error about no floating licenses available...so I know that the workflow on window open is doing something that requires a license. So I know that I get allocated a license when I run this...my question is this: Is it possible to log out of one server while still being logged into the other 3? I'm positive that an APPLICATION-EXIT would close my user tool...which is an undesired behavior...I'm just curious...I don't have admin access to server 4 so I wouldn't be able to add that workflow even if I wanted to...just an academic question ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Table Fields
ARS 7.0.1 SQL 2000 OK my friends, just for kicks, here's a fun little question. What are the limitations (both real and theroetical) to putting LOTS and LOTS of Tables on a form. What would be the limitation (performance certainly being the big one). Is there a real limit? If the tables are only accessed via filter operations, would that make it better? I can't give any concrete information regarding the tables other than they would probably be accessing seperate tables (for the most part) and would probably only have a few fields in them. -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: SLAs and TR values help. (U)
UNCLASSIFIED
We have a similar need to measure SLAs response by group assignment.
Instead of having the SLA do the work, a Filter sets the Status to
Assigned when the ticket changes Group+ assignment. Similarly, a
Filter could change the Status to Assigned for change of Individual+
assignment.
Sandra Hennigan
OSD Remedy Administrator
Office # 703-602-0980 x174
CACI - Ever Vigilant(tm)
Apparently, there is nothing that cannot happen today. Mark Twain
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chris Cook
Sent: Wednesday, March 28, 2007 11:52 AM
To: arslist@ARSLIST.ORG
Subject: SLAs and TR values help.
**
Hi List -
ARS 6.0.1
SLA 5.5
HelpDesk 5.5
This is my first foray into the deep dark secrets of the SLA module, and
I'm stumped. the SLA I'm attempting to create is against the
HPD:HelpDesk form.
I have a request to setup a response time SLA. The SLA starts when a
request is assigned to an individual ('Status' = Assigned), and stops
when it is recieved by that individual ('Status' = Work In Progress).
A new SLA need to be measured everytime the request is reassigned
('TR.Status' = Assigned OR 'TR.Assignee' != $NULL$). As the SLA
progresses I need to perform Notification and Set Value milestone
actions.
I've been able to create a SLA without using TR values that is measured
one time only that performs exactly how I need, except that it only
attaches/measures the first time it meets the qualification. This is as
I expected.
When I use multiple times based on qualifications the SLA attaches and
measures how I need, except milestone actions will never fire, due to
the fact that I need TR values specified in the Attach criteria and the
TR value is appended to the qualification of the filter that performs
milestone. If I remove the TR values, SLAs attach at an increasing rate
every time the request is modified.
The SLA we're trying to measure doesn't seem to me to be out of the
norm. Which leads me to believe I've missed something, or my logic isn't
quite right. I have some ideas how to get around this by
modifying/creating my own workflow, but like to avoid this as we have
this fancy SLA module that is supposed to do it for us.
Qualifications used in SLA:
Terms and Conditions: 'TR.Status' = Assigned AND 'Priority' = Urgent
Start Measuring When: ('Status' = Assigned AND 'TR.Assigned To
Individual+' != $\NULL$) OR ('TR.Status' = Assigned)
Stop Measuring When: 'Status' = Work In Progress
Milestone Execute If: 'Status' = Assigned
Qualification built into Filter: ( 'TR.Status' = Assigned) AND (
'Priority' = Urgent) AND ($DATE$ = 3/26/2007 12:00:00 AM) AND (
'Status' = Assigned) AND ( 'SLA_TADOccurred_tmp' =
AG0050569234FCvCgIRg043BAgUQAA )
Any insights would be greatly appreciated.
Christopher Cook
Applications Analyst
Payment Systems
625 Fourth Ave. S., Minneapolis, MN 55415-1665
Direct: 612-340-4342
Toll-free: 800-847-4836, ext. 34342
Email: [EMAIL PROTECTED]
mailto:[EMAIL PROTECTED]
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Answers Are
Re: Emails send diary field database value, not screen content
Are you forcing any of the notifications into Phase 1 by adding `! to the filter name? I think I've seen this happen in notification filters we've forced into phase 1. Chad Hall (501) 342-2650 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Wednesday, March 28, 2007 2:50 PM To: arslist@ARSLIST.ORG Subject: Emails send diary field database value, not screen content Hi Everyone, We have a call entry form. Whenever someone besides the assignee modifies the form, a filter sends an email to the assignee. The filter runs on Modify and Runs If 'Assigned To' != $USER$. One of the fields in this email is Work Log, a diary field. The Email message says . . .Work Log: $Work Log$. . . (as opposed to choosing the field in Include Fields). What is supposed to happen is that the email includes the Work Log value written in the WUT screen, and sometimes it does. But other times it includes the whole database Work Log, complete with integer dates, and squares for unprintable characters. Any idea why it would do this and how we can stop it? (ARS 6.3, HPUX-11 server, Oracle 9.2 db) Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are * The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank you. * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Table Report and Run Process
Kyle, Well... BasicGuide-630.pdf Page: 539 and 540 covers the 'Entry IDs' value for a Open Window action. It might only work on the web. (The doc say that, however that would be most disappointing to find to be true.) It can be a comma separated list of values. On the other hand... You could stack up a string in a char field that is used as part of an EXTERNAL() operator as part of the Open Window qualification too. So your Guide would build a string like: '1'=001 OR '1'=002 OR '1'=006 .. (etc) Then the Open window would reference the field that you stacked that string into. I think that should work reasonably well. However I do know that the EXTERNAL() operator does have a limit of 2 or 4k characters. ( I think it was 2k. ) So if your users pick that many 15 digit Request ID values then you might need to switch to the join idea to overcome that limit. What I mean by the Join idea is to create a GUID for this report run. Loop over the table field and PUSH each Request ID to a new record with that GUID as a flag for the report to use. Then build a join between the new record and the source form for the table field and do the report against the join where the selection condition is based on the single GUID value. Sure it is a long way around the barn, but it would scale farther than the 2k (or 4k) character limit in the EXTERNAL() operator. (and you would likely need/want something to delete those GUID flagged records at some point too.) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 3/28/07, Kyle Whitley [EMAIL PROTECTED] wrote: Ok...I got AL guide working and it is opening up reports for each record I select in the table. That however is not exactly what I was looking for. I would like all of the records I select to open in the same report not different reports. Can you append values to a character field during a set fields action? Thanks Kyle Carey Matthew Black wrote: Kyle, The only way to know what row the user has selected, or changed, or would be via walking the table. Either the old way or as part of an Active Link guide. (Depending on what your after.) I suspect that you would want to get the list of Entry ID's (field 1 values) from a hidden column in the table for the rows of interest and then pass that list to the Window Open action in the 'Entry IDs' value ( or parameter to the action. What should we call those sub parts of an action that takes field references? :) in the Open Window action. However, if the list was to long, (and I have no idea what that length would be, but I am sure it exists) then you might even do a Join between a junk form and your form of interest. Have the Active Link Guide do a Push for each Entry ID and then do the report from the join with a GUID value you use to mark the set of records in the Join with. And I think it could be even more complicated than that too. But I hope that gets you a good start on your efforts. :) HTH -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Upgrade of IM to 7.0.02 patch 3
Derek: SD 7.0.02 allow you to install localized version of SD as Spanish (español) and french (français) and others. If you don't use localized version with 7.0.1 you are using last version, but patch 3 applies to 7.0.0, 7.0.1 and 7.0.2. Before install version 7.0.02 you must upgrade your CMDB to 2.0.1. Pedro On 3/28/07, Derek Fernandes [EMAIL PROTECTED] wrote: Hi listers, ARS 7.0.1 patch 1 We have SD7.0.00 (Incident Problem) running on a QA server. I would like to upgrade IM PM to 7.0.02 (patch 3) since this appears to be the newest. How do I do this? I downloaded IM PM 7.0.02, but the install (IM 7.0.2) stops as soon as it discovers I have an older version of Incident running. Thanks, Derek -- Derek Fernandes Programmer Analyst U of C Information Technologies ES 1010, University of Calgary Calgary, Alberta T2N 1N4 403.210.9879 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
OT: Call for Presentations for bmcUserWorld (RUG) in Vancouver
I was house-cleaning my browser links this afternoon and clicked on the link for this year's RUG and found the call for presentations: http://www.bmc.com/userworld/vancouver/presentations.htm# They have listed quite a few suggested areas of interest and I was sad to find hardly any mention of Remedy. I was wondering what sessions I would be attending. Then I started thinking, What topic would be of interest? Do you notice there has been a decline of 'panel' type discussions? More of a QA on some specified topics that a few experienced developers field, answer, discuss. Yes, there's the Engineering evening if it will still be there, but something with developers at companies that face the day to day challenges at work. You only have until April 17th to submit the initial proposal. I want to have good sessions to attend ! Thanks, Susan Palmer ShopperTrak 200 W Monroe St 11th Floor Chicago, IL 60606 Office: 312-529-5325 Cell: 312-502-7687 [EMAIL PROTECTED] Server: ARS 5.1.2 Patch 1428 (moving to v7.0.1 P1 on 4/14/07) OS: Windows NT 5.0 2CPU's 4G Memory Database: Oracle 9i2 (moving to 10g) User: ARS 5.1.2 Patch 1316 User OS: XP, NT, Win 2000 Admin: ARS 5.1.2 Patch 1289 Crystal that created reports: 9 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Post 7.0.01 Upgrade Problem
Joe do you update all your Remedy Users tools to version 7.0 or version 7.1? In my experience if you use a previous version it could cause performance degradation. Pedro On 3/28/07, Joseph Kasell [EMAIL PROTECTED] wrote: Here is our environment: Server OS: Windows 2003 ARS Version: 7.0.01 patch 001 On 3/18, we upgraded from version 6.3, patch 20. These first two weeks in production of the new server software we've been experiencing degradation of server performance. At first, it was barely noticeable as we perform actions such as submits, queries, and making changes to an active link or filter. But the gradual degradation eventually reached the point where twice last week and once this week (3/21, 3/23, and 3/27) the Remedy server service crashed and we were forced to reboot the server. Several observations: 1. There hasn't been any critical changes to any workflow. The reference above to changing an active link or filter was merely turning it on or off to test response times upon saving. 2. Just before the 3/21 crash, the memory used by the ARServer service was in the high 400 MBs and for the ARPlugin service it was in the 120MB range. Following a restart of the ARService it shrunk down to 382 MB and 23 MB, respectively. In the time that followed both services began to grab more and more memory with similar memory usage levels just before the other two crashes. We did not see this in our production environment before the upgrade. Additionally, our test and dev environments, which are duplicates of production, are also stable. 3. The arerror.log is recording the following at crash time: Fri Mar 23 08:38:41 2007 390695 : AR System server terminated -- fatal error encountered (ARNOTE 21) Fri Mar 23 08:38:41 2007 390695 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Fri Mar 23 08:38:41 2007 0xe06d7363 4. Additionally, the MS Server Event Logs for our production server has a recurring Application Error message, which varies a bit, but is relatively consistent in language, and has persisted since the upgrade to 7. An example of the message is as follows: Faulting application arplugin.exe, version 7.0.1.1, faulting module arfcbdata.dll, version 5.6.0.0, fault address 0x56ea. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.; We have been in contact with support on this. We have a temporary fix in place that will automatically recycle the arserver process during the overnight hours. Has anybody else run into this? I appreciate your help. Joe Kasell Network Management Integrator Telecommunications Division Navy Federal Credit Union ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Table Fields
Warren, At the risk of saying what you alreaady know knowing your experience with the system, I would definitely look for the following: 1) INDEXES on fields that are used in the qualification that qualify for indexes on tables that are called by these table fields. 2) Write the queries in the format where the 'Field Name' is to the left side of the $Field Name$ so the indexes defined on them would be used. 3) Chunk as many of these table fields as you can if you would not be using the $LASTCOUNT$ or similar keywords on ur workflow that counts entries on the table field in question. 4) Refresh only the necessary table fields on Window Open, Display, Undisplay, Window Loaded.. 5) And for your own good and the good of other developers who might have to take a look at your table sometime in the near future, have a naming conventions for the columns of the table and don't leave it as a default Column 1, Column 2.. etc.. 10 minutes after building the table when creating workflow for these tables you are harldy likely to know what Column 345 is if you do not have a good naming convention.. I thought the last one is the most useful tip for you in your situation.. The naming convention I follow is.. lets say I am having a table field on a Trouble Ticket Form.. I call this table field Tbl_TroubleTicketForm. The Request ID column for eg in that table field will be named Col_TTF_RequestID. TTF stands for TroubleTicketForm.. This way I have all the columns of a table field one after another in a sequence. I have similar conventions for Field ID's too that I use for stuff like table fields etc.. but you could come up with your own.. its not a hard and fast thing.. Just stuff that I came up with over the time I have worked with the AR System.. I have found these methods very useful.. Hope you find these tips of some use... Cheers Joe D'Souza Remedy Developer / Consultant, BearingPoint Inc., New Jersey. - Original Message From: Warren Baltimore [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, March 28, 2007 5:07:30 PM Subject: Table Fields ** ARS 7.0.1 SQL 2000 OK my friends, just for kicks, here's a fun little question. What are the limitations (both real and theroetical) to putting LOTS and LOTS of Tables on a form. What would be the limitation (performance certainly being the big one). Is there a real limit? If the tables are only accessed via filter operations, would that make it better? I can't give any concrete information regarding the tables other than they would probably be accessing seperate tables (for the most part) and would probably only have a few fields in them. -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 Be a PS3 game guru. Get your game face on with the latest PS3 news and previews at Yahoo! Games. http://videogames.yahoo.com/platform?platform=120121 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Table Fields
Warren, Wouldn't the only answer to this be It depends? How many tables? Lots? okay I don't know of an upper limit on table fields but I'm sure there would be a point of diminishing returns. How many columns? A few times Lots of tables? Still okay . Now, How many rows? A few for each table? Again, it's probably okay. I guess I am lost on the filter operations part. Table fields will always be connected and activated by some client side event. Click to refresh or some PERFORM-ACTION-TABLE-xxx AL or Run Process. Keep it to a manageable number, don't refresh them all at once and you should only hobble your system, not cripple it. Seriously, it really all depends on the scope of the underlying forms. The more complex the retrieval method the more overhead. Does the EXTERNAL keyword cause an extra layer of traffic or does it help short circuit the query? What about Loading a temp table (form) and pulling that into one table with mixed columns. Like the Helpdesk Control panel ( Sorry, I don't know the real name of the conglomerate table for Incidents, Problems Service requests et al.) mid week musings John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore Sent: Wednesday, March 28, 2007 5:08 PM To: arslist@ARSLIST.ORG Subject: Table Fields ** ARS 7.0.1 SQL 2000 OK my friends, just for kicks, here's a fun little question. What are the limitations (both real and theroetical) to putting LOTS and LOTS of Tables on a form. What would be the limitation (performance certainly being the big one). Is there a real limit? If the tables are only accessed via filter operations, would that make it better? I can't give any concrete information regarding the tables other than they would probably be accessing seperate tables (for the most part) and would probably only have a few fields in them. -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Table Fields
To add to my previous post, theoretically there should be no effect of the number of table fields you create on a form as a creation of a table field does not create a column in the T or H or B tables so even the underlying database restrictions of max number of columns a table can have won't come into play.. You however wouldn't want your forms to be so thickly populated with table fields that opening up your form on the client would create 10 terabytes of cache.. each table field will create a separate cache file on a client when a form is opened and you dont want loads of that stuff to happen.. it will severely hamper performance.. Joe - Original Message From: Warren Baltimore [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, March 28, 2007 5:07:30 PM Subject: Table Fields ** ARS 7.0.1 SQL 2000 OK my friends, just for kicks, here's a fun little question. What are the limitations (both real and theroetical) to putting LOTS and LOTS of Tables on a form. What would be the limitation (performance certainly being the big one). Is there a real limit? If the tables are only accessed via filter operations, would that make it better? I can't give any concrete information regarding the tables other than they would probably be accessing seperate tables (for the most part) and would probably only have a few fields in them. -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 Don't get soaked. Take a quick peek at the forecast with the Yahoo! Search weather shortcut. http://tools.search.yahoo.com/shortcuts/#loc_weather ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Table Fields
Warren, I think you hit it with performance. There are some many if's that can come in to play. Number of records returned in each table, the tables referencing join forms, indexes on the forms, etc. I've created a display only form that has 4 table fields. Workflow runs a Active Link Guide looping over the primary table of between 2 to 3 thousand records. The guide drives table refreshes on the other 3 tables. I couldn't figure out how to refresh the tables using filters so I used active links. Others probably have more complicated processes with more tables. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Wed Mar 28 17:07:30 2007 Subject: Table Fields ** ARS 7.0.1 SQL 2000 OK my friends, just for kicks, here's a fun little question. What are the limitations (both real and theroetical) to putting LOTS and LOTS of Tables on a form. What would be the limitation (performance certainly being the big one). Is there a real limit? If the tables are only accessed via filter operations, would that make it better? I can't give any concrete information regarding the tables other than they would probably be accessing seperate tables (for the most part) and would probably only have a few fields in them. -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___
Re: Table Fields
Warren, If I can come up with an answer will you build the form? :) Well... theoretically The field ID space is as large as the positive range of a regular integer. :) 2,147,483,647 ( I think) So if each table field had only 1 column then you need two field ID's per table field. So the limit might be about 754305817. ( Maybe as high as 1022740773 if you break a few more rules, but likely is practically limited at that number. However if you break even more rules you could get an extra 500 table fields if the special field ID's do not product unexpected function of the tables.) So when can I expect that form with 754305867 two column table fields? (Note: I picked the most conservative number from the above. I am trying to be nice. :) I wonder how big that form definition would be. :) Here is how I got that answer: ( for the interested. :) You have a few core fields to account for... 9 by my count (1,2,3,4,5,6,7,8,15[15 for Status History]) and one VUI ID value for the default view. I do not think ARS will let you create a field ID with the same value as the VUI ID. (Just tested this on v6.3 and you can NOT have a field ID the same as any VUI ID value.) Although I think you could avoid 9 of those core fields by using a Display only form too. :) Then you would only have one field ID that you must use for the VUI ID. :) But for this example I will assume a Regular form. :) But there are also the reserved ranges (which you might want to avoid, but could partially violate if you decided too. :) basically 1-536870912 [ including the 10 specific ones above] So...(because we do want to be good) 2,147,483,647 - 536870912= 1610612735 total field ID's for use by a customer on a form. Yes some other ranges exist for special reasons and could add some limitations too: 1-99 : Core fields (-100) 6-60999 : Dynamic groups ( -1000) 100–199 : Global fields ( -100) 300–399 : Window Scoped Global fields ( -100) So (because we do want to be good) that brings the number down to: 1610612735 - 100 - 1000 - 200 = 1508611635 ( You might actually be able to use 200 of those fieldID's, but I would avoid the Dynamic Groups fields. The behavior would likely be very strange if you used those.) So.. if each table field takes 2 field IDs then that leaves you with... INT(1508611635/2) = 754305817 total one column table fields you could put on a single ARS form. ( Again... theoretically. And good luck getting that form to render on the Mid-Tier. :) If you want to be bad and use the reserved range then you have an additional: 536870912 - 100 = 536870812 field IDs And that would be INT((1508611735+536870812)/2) = 1022741273 Total Table fields if you ignore all special ranges And as many as: INT((1508611735+536870812-1000)/2) =1022740773 Total Table fields if you only honor the dynamic groups special range And I think that is you true final answer for how many table fields you could add to a Regular form. (+5 more if it is a display only form. :) How you would show that many table fields... well that is your problem. :) I guess you might want to subtract two more field ID's from that set (or one table field) and keep them for a button to give the user a dialog to pick from a list of tables to show in a table field on the dialog. :) The dialog would need to return a value that other active links could do hide/show actions on to show the right table field on the local form. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 3/28/07, Warren Baltimore [EMAIL PROTECTED] wrote: ** ARS 7.0.1 SQL 2000 OK my friends, just for kicks, here's a fun little question. What are the limitations (both real and theroetical) to putting LOTS and LOTS of Tables on a form. What would be the limitation (performance certainly being the big one). Is there a real limit? If the tables are only accessed via filter operations, would that make it better? I can't give any concrete information regarding the tables other than they would probably be accessing seperate tables (for the most part) and would probably only have a few fields in them. -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
$PROCESS$
Hi List, I have an active link with the following syntax. I need to get the server date/time and return the value into a character field. There is no problem in the 5.1 on Solaris machine using this command in an AL. After upgrading in 6.3 on a Linux box, I got date: write error: Bad file descriptor error from my SSH console. $PROCESS$ @@:date '+%m/%d/%y %H:%M:%S' ARS: 6.3 Patch21 DB: Oracle 10g OS: Linux Red Hat 3 Any input would be greatly appreciated. Thank you, Emily Chao [EMAIL PROTECTED] AboveNet, Inc. Remedy Administrator ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: DEF import went bad
I am getting this error even though both AR Server's are the same version,
6.3 p21. However, the source server is on mid-tier 7.0.1 p1 and destination
has mid-tier 6.3 p21. The def file includes some regular forms, display
only forms, active links, a filter, and a packing list. I am only trying to
import the Packing List and get the error. Any thoughts?
Here is field id 7 from one of the forms on the source def file:
field {
id : 7
name : Status
datatype : 6
fieldtype : 1
create-mode: 1
option : 1
timestamp : 1174343243
owner : Demo
last-changed : admin_jchau
enum-value : New
enum-value : Assigned
enum-value : Work In Progress
enum-value : Pending
enum-value : Resolved
enum-value : Closed
default: 0
permission : 0\1
permission : 4\2
permission : 7\2
permission : 480\2
permission : 482\2
Here is field id 7 from the same form from the destination server:
field {
id : 7
name : Status
datatype : 6
fieldtype : 1
create-mode: 1
option : 1
timestamp : 1174452236
owner : Demo
last-changed : admin_jchau
enum-value : New
enum-value : Assigned
enum-value : Work In Progress
enum-value : Pending
enum-value : Resolved
enum-value : Closed
default: 0
permission : 0\1
permission : 4\2
permission : 7\2
permission : 480\2
permission : 482\2
ARS 6.3p21, Windows 2003
Remote MS SQL 2000 DB
Remedy Admin Tool 6.3 p20
Jon
On 3/13/07, Axton [EMAIL PROTECTED] wrote:
Export the form to a def, then export a known good form to a def; make
sure both are regular forms.
Take fieldid 7 from both defs and compare. Post them if possible.
Axton Grams
On 3/13/07, patrick zandi [EMAIL PROTECTED] wrote:
**
Actually No.. not this time..
On 3/13/07, Lucero, Michelle - IST contractor
[EMAIL PROTECTED]
wrote:
**
Been there, seen that when importing or upgrading from 5.1.2 to 6.3.
Would this form be a Display only form by chance?
Thanks,
Michelle
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of patrick zandi
Sent: Tuesday, March 13, 2007 4:09 PM
To: arslist@ARSLIST.ORG
Subject: DEF import went bad
**
While importing a DEF from ARS 5.12 to a ARS 6.3 server I recieved the
following::
A core definition from the definition file is incorrect: (7) : :
(ARERR
405)
I looked at field 7 after the import and all seems fine..
Let me run a diff between def and server first.
I get an error on the conversion of the DEF in Migrator.. Guess what
it
is..
Yep.. Err 9088 Error (7) again..
What does this mean.. My Def's are no good..???
--
Patrick Zandi __20060125___This
posting was submitted with HTML in it___
__20060125___This posting was submitted
with HTML in it___
--
Patrick Zandi __20060125___This posting
was submitted with HTML in it___
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Re: DEF import went bad
You are getting A core definition from the definition file is
incorrect: (7) : : (ARERR 405) when importing only a packing list?
Axton Grams
On 3/28/07, Jon Chau [EMAIL PROTECTED] wrote:
** I am getting this error even though both AR Server's are the same
version, 6.3 p21. However, the source server is on mid-tier 7.0.1 p1 and
destination has mid-tier 6.3 p21. The def file includes some regular forms,
display only forms, active links, a filter, and a packing list. I am only
trying to import the Packing List and get the error. Any thoughts?
Here is field id 7 from one of the forms on the source def file:
field {
id : 7
name : Status
datatype : 6
fieldtype : 1
create-mode: 1
option : 1
timestamp : 1174343243
owner : Demo
last-changed : admin_jchau
enum-value : New
enum-value : Assigned
enum-value : Work In Progress
enum-value : Pending
enum-value : Resolved
enum-value : Closed
default: 0
permission : 0\1
permission : 4\2
permission : 7\2
permission : 480\2
permission : 482\2
Here is field id 7 from the same form from the destination server:
field {
id : 7
name : Status
datatype : 6
fieldtype : 1
create-mode: 1
option : 1
timestamp : 1174452236
owner : Demo
last-changed : admin_jchau
enum-value : New
enum-value : Assigned
enum-value : Work In Progress
enum-value : Pending
enum-value : Resolved
enum-value : Closed
default: 0
permission : 0\1
permission : 4\2
permission : 7\2
permission : 480\2
permission : 482\2
ARS 6.3p21, Windows 2003
Remote MS SQL 2000 DB
Remedy Admin Tool 6.3 p20
Jon
On 3/13/07, Axton [EMAIL PROTECTED] wrote:
Export the form to a def, then export a known good form to a def; make
sure both are regular forms.
Take fieldid 7 from both defs and compare. Post them if possible.
Axton Grams
On 3/13/07, patrick zandi [EMAIL PROTECTED] wrote:
**
Actually No.. not this time..
On 3/13/07, Lucero, Michelle - IST contractor
[EMAIL PROTECTED]
wrote:
**
Been there, seen that when importing or upgrading from 5.1.2 to 6.3.
Would this form be a Display only form by chance?
Thanks,
Michelle
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of patrick zandi
Sent: Tuesday, March 13, 2007 4:09 PM
To: arslist@ARSLIST.ORG
Subject: DEF import went bad
**
While importing a DEF from ARS 5.12 to a ARS 6.3 server I recieved the
following::
A core definition from the definition file is incorrect: (7) : :
(ARERR
405)
I looked at field 7 after the import and all seems fine..
Let me run a diff between def and server first.
I get an error on the conversion of the DEF in Migrator.. Guess what
it
is..
Yep.. Err 9088 Error (7) again..
What does this mean.. My Def's are no good..???
--
Patrick Zandi __20060125___This
posting was submitted with HTML in it___
__20060125___This posting was
submitted
with HTML in it___
--
Patrick Zandi __20060125___This
posting
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Slightly OT: Re: Table Fields
Ok I know we are talking assumptions out here considering you can create about 754305817 - theoretically... So lets assume that on the client, the client is fast enough to process about 100 cache files per second.. as it would need to process (either create or read) approximately 754305817 cache files.. So that would mean (I just calculated this for fun) the client would take about 87 days and a third of the 88th day to open that form.. Even if a client was 10 times faster and was able to process 1000 files at a time it would still mean it would take about 8 and a half days.. :-) I wonder how many days it would take to create a such a form assuming it might take about 5 minutes to create each table field... and then X amount of undeterminable time to save a form with that many objects in it :-) We might be on ARS version 10 or so by then.. Joe - Original Message From: Carey Matthew Black [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, March 28, 2007 6:50:38 PM Subject: Re: Table Fields Warren, If I can come up with an answer will you build the form? :) Well... theoretically The field ID space is as large as the positive range of a regular integer. :) 2,147,483,647 ( I think) So if each table field had only 1 column then you need two field ID's per table field. So the limit might be about 754305817. ( Maybe as high as 1022740773 if you break a few more rules, but likely is practically limited at that number. However if you break even more rules you could get an extra 500 table fields if the special field ID's do not product unexpected function of the tables.) So when can I expect that form with 754305867 two column table fields? (Note: I picked the most conservative number from the above. I am trying to be nice. :) I wonder how big that form definition would be. :) Here is how I got that answer: ( for the interested. :) You have a few core fields to account for... 9 by my count (1,2,3,4,5,6,7,8,15[15 for Status History]) and one VUI ID value for the default view. I do not think ARS will let you create a field ID with the same value as the VUI ID. (Just tested this on v6.3 and you can NOT have a field ID the same as any VUI ID value.) Although I think you could avoid 9 of those core fields by using a Display only form too. :) Then you would only have one field ID that you must use for the VUI ID. :) But for this example I will assume a Regular form. :) But there are also the reserved ranges (which you might want to avoid, but could partially violate if you decided too. :) basically 1-536870912 [ including the 10 specific ones above] So...(because we do want to be good) 2,147,483,647 - 536870912= 1610612735 total field ID's for use by a customer on a form. Yes some other ranges exist for special reasons and could add some limitations too: 1-99 : Core fields (-100) 6-60999 : Dynamic groups ( -1000) 100–199 : Global fields ( -100) 300–399 : Window Scoped Global fields ( -100) So (because we do want to be good) that brings the number down to: 1610612735 - 100 - 1000 - 200 = 1508611635 ( You might actually be able to use 200 of those fieldID's, but I would avoid the Dynamic Groups fields. The behavior would likely be very strange if you used those.) So.. if each table field takes 2 field IDs then that leaves you with... INT(1508611635/2) = 754305817 total one column table fields you could put on a single ARS form. ( Again... theoretically. And good luck getting that form to render on the Mid-Tier. :) If you want to be bad and use the reserved range then you have an additional: 536870912 - 100 = 536870812 field IDs And that would be INT((1508611735+536870812)/2) = 1022741273 Total Table fields if you ignore all special ranges And as many as: INT((1508611735+536870812-1000)/2) =1022740773 Total Table fields if you only honor the dynamic groups special range And I think that is you true final answer for how many table fields you could add to a Regular form. (+5 more if it is a display only form. :) How you would show that many table fields... well that is your problem. :) I guess you might want to subtract two more field ID's from that set (or one table field) and keep them for a button to give the user a dialog to pick from a list of tables to show in a table field on the dialog. :) The dialog would need to return a value that other active links could do hide/show actions on to show the right table field on the local form. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 3/28/07, Warren Baltimore [EMAIL PROTECTED] wrote: ** ARS 7.0.1 SQL 2000 OK my friends, just for kicks, here's a fun little question. What are the limitations (both real and theroetical) to putting LOTS and LOTS of Tables on a form. What would be the limitation (performance
Re: $PROCESS$
Run fsck on your linux server. [EMAIL PROTECTED] ~]$ uname -a Linux arswiki.org 2.6.9-023stab041.3-enterprise #1 SMP Wed Feb 14 13:36:44 MSK 2007 i686 i686 i386 GNU/Linux [EMAIL PROTECTED] ~]$ cat /etc/redhat-release CentOS release 4.4 (Final) [EMAIL PROTECTED] ~]$ date '+%m/%d/%y %H:%M:%S' 03/28/07 20:40:58 Axton Grams On 3/28/07, Chao, Emily [EMAIL PROTECTED] wrote: ** Hi List, I have an active link with the following syntax. I need to get the server date/time and return the value into a character field. There is no problem in the 5.1 on Solaris machine using this command in an AL. After upgrading in 6.3 on a Linux box, I got date: write error: Bad file descriptor error from my SSH console. $PROCESS$ @@:date '+%m/%d/%y %H:%M:%S' ARS: 6.3 Patch21 DB: Oracle 10g OS: Linux Red Hat 3 Any input would be greatly appreciated. Thank you, Emily Chao [EMAIL PROTECTED] AboveNet, Inc. Remedy Administrator __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: DEF import went bad
Yes. I ended up just importing everything except the packing list and it worked just fine. Jon On 3/28/07, Axton [EMAIL PROTECTED] wrote: You are getting A core definition from the definition file is incorrect: (7) : : (ARERR 405) when importing only a packing list? Axton Grams ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: $PROCESS$
Hi Axton, Actually I am able to run the date command in the Linux server. When I stop and start the ARS and try my AL, it will work and return the server time once in the field. Did another test after that, it's not working again. The field returns no value. Then I see the below message pop up in the console. [1] + Done./arsystem start # date: write error: Bad file descriptor Any idea? Thank you, Emily -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, March 28, 2007 5:44 PM To: arslist@ARSLIST.ORG Subject: Re: $PROCESS$ Run fsck on your linux server. [EMAIL PROTECTED] ~]$ uname -a Linux arswiki.org 2.6.9-023stab041.3-enterprise #1 SMP Wed Feb 14 13:36:44 MSK 2007 i686 i686 i386 GNU/Linux [EMAIL PROTECTED] ~]$ cat /etc/redhat-release CentOS release 4.4 (Final) [EMAIL PROTECTED] ~]$ date '+%m/%d/%y %H:%M:%S' 03/28/07 20:40:58 Axton Grams On 3/28/07, Chao, Emily [EMAIL PROTECTED] wrote: ** Hi List, I have an active link with the following syntax. I need to get the server date/time and return the value into a character field. There is no problem in the 5.1 on Solaris machine using this command in an AL. After upgrading in 6.3 on a Linux box, I got date: write error: Bad file descriptor error from my SSH console. $PROCESS$ @@:date '+%m/%d/%y %H:%M:%S' ARS: 6.3 Patch21 DB: Oracle 10g OS: Linux Red Hat 3 Any input would be greatly appreciated. Thank you, Emily Chao [EMAIL PROTECTED] AboveNet, Inc. Remedy Administrator __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: $PROCESS$
The best advice I can give at this point is to turn on the fork logs and see if there is any additional information there. I suspect that what you are seeing presently is all the logs will show, which tells me that there is a bad block on the storage device in use. What is the storage arrangement on the server (mirrored, single drive, etc.)? Try looking in /var/log/messages to see if you are hitting any type of limit. Can you post the output of ulimit -a? It should look something like: [EMAIL PROTECTED] ~]$ ulimit -a core file size (blocks, -c) 0 data seg size (kbytes, -d) unlimited file size (blocks, -f) unlimited pending signals (-i) 1024 max locked memory (kbytes, -l) 32 max memory size (kbytes, -m) unlimited open files (-n) 1024 pipe size(512 bytes, -p) 8 POSIX message queues (bytes, -q) 819200 stack size (kbytes, -s) 10240 cpu time (seconds, -t) unlimited max user processes (-u) 137216 virtual memory (kbytes, -v) unlimited file locks (-x) unlimited You can check the number of file descriptors in use by a process using: lsof -p pid | wc -l Make sure this is not at the limit when you receive the error. Axton Grams On 3/28/07, Chao, Emily [EMAIL PROTECTED] wrote: Hi Axton, Actually I am able to run the date command in the Linux server. When I stop and start the ARS and try my AL, it will work and return the server time once in the field. Did another test after that, it's not working again. The field returns no value. Then I see the below message pop up in the console. [1] + Done./arsystem start # date: write error: Bad file descriptor Any idea? Thank you, Emily -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, March 28, 2007 5:44 PM To: arslist@ARSLIST.ORG Subject: Re: $PROCESS$ Run fsck on your linux server. [EMAIL PROTECTED] ~]$ uname -a Linux arswiki.org 2.6.9-023stab041.3-enterprise #1 SMP Wed Feb 14 13:36:44 MSK 2007 i686 i686 i386 GNU/Linux [EMAIL PROTECTED] ~]$ cat /etc/redhat-release CentOS release 4.4 (Final) [EMAIL PROTECTED] ~]$ date '+%m/%d/%y %H:%M:%S' 03/28/07 20:40:58 Axton Grams On 3/28/07, Chao, Emily [EMAIL PROTECTED] wrote: ** Hi List, I have an active link with the following syntax. I need to get the server date/time and return the value into a character field. There is no problem in the 5.1 on Solaris machine using this command in an AL. After upgrading in 6.3 on a Linux box, I got date: write error: Bad file descriptor error from my SSH console. $PROCESS$ @@:date '+%m/%d/%y %H:%M:%S' ARS: 6.3 Patch21 DB: Oracle 10g OS: Linux Red Hat 3 Any input would be greatly appreciated. Thank you, Emily Chao [EMAIL PROTECTED] AboveNet, Inc. Remedy Administrator __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Permanent Remedy Developer
I think that's probably a good part of it, James. So it's up to you as to which party needs to make the necessary adjustments. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Tobin Sent: Wednesday, March 28, 2007 9:36 AM To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer I maintain that if an Arslist member (A candidate/ An applicant) reads one of my posts and has a question about a job I would expect that they would contact me off-list (from experience this often happens and from my point of view goes someway to demonstrate someone's interest levels as those that aren't interested have a tendency in my opinion to waste time arguing or posting obtuse remarks on to the Arslist). This is simple recruitment methodology! I wonder if there might be a difference in the expectations of Arslist members from country-to-country?! -Original Message- From: Rick Cook [mailto:[EMAIL PROTECTED] Sent: 28 March 2007 15:26 To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer James, I'm not saying you're right or you're wrong. But while you have a right to ask for certain practices to be followed when dealing with your company, you must understand that your customers have the right to have different expectations and levels of information than the ones you prefer. Successful companies seek ways to meet their customers' needs, because if they don't, their competitors will. You have been given the gift of criticism here - one you would not receive in a less interactive media. I might suggest that you consider how to use it to your advantage. It seems to me that there's a potential benefit to you to provide information that would lead more people to respond to your job posts. If you think that your current policies are working just fine and you want to stick with them, you are, of course, entitled to do that - it's your business. But if I'm right, how would adjusting your policies to better serve your customers harm anyone? Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Tobin Sent: Wednesday, March 28, 2007 6:42 AM To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer Daniel, Reposting a job does not necessarily mean that the initial post has been completely unsuccessful. I would look to repost any role on the basis that there has been a small cooling off period between that and the prior post. However members should understand that there are no pre-set terms that an Arslist Recruiter member must adhere to. If there were, such terms might have set out the rules for recruiter reposts and perhaps the level of detail a recruiter must show in their post to the Arslist. Members should also understand that a job post will only ever show limited information and should they wish to know more they should contact the recruiter direct (initially by email followed by a phone call). I would consider this the most appropriate and professional response/ method to discuss further details such as salary and customer specifics rather than what I believe to be unhelpful and negative posts to the lists. Regards James -Original Message- From: Daniel Bloom [mailto:[EMAIL PROTECTED] Sent: 28 March 2007 12:31 To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer - Singapore Whilst it would be preferable if no one were ever obtuse, they sometimes are. True that it is not always effective communication. There is a long standing debate between consultants and recruiters about how much detail should be in job posts. Recruiters need to be careful that no one poaches their positions or people, and consultants like to know what they are getting into before they start sending in resumes and revealing a lot of information and possibly loosing their current positions. In general, if a post is on topic, we allow great degrees of obtuseness and simply bad grammer or language use, and even really really simple questions. One can choose to ignore them. This post is obtuse, yet I suspect has made my point. Daniel p.s. please wait a week or so before posting Singapore again, and consider why it hasn't been successful. I think your first post for the job was on January 31st -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Tobin Sent: March 28, 2007 4:58 AM To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer - Singapore Jarl, thanks for suggesting to Tyrone/ the List the most practical and obvious course of action. Those that are genuinely interested do, have and will contact me to ask details such as salary, it is a shame that a small number of List members need to post somewhat obtuse messages. ___ UNSUBSCRIBE or access
Re: $PROCESS$
For the storage arrangement, I need to check our Unix admin and get back to you tomorrow. I don't see anything in the /var/log/messages. -rw---1 root root0 Mar 25 04:02 messages Here's the output: # ulimit -a address space limit (kbytes) (-M) unlimited core file size (blocks)(-c) 0 cpu time (seconds) (-t) unlimited data size (kbytes) (-d) unlimited file size (blocks) (-f) unlimited locks (-L) unlimited locked address space (kbytes) (-l) 4 nofile (-n) 1024 nproc (-u) 7168 pipe buffer size (bytes) (-p) 4096 resident set size (kbytes) (-m) unlimited socket buffer size (bytes) (-b) 4096 stack size (kbytes)(-s) 10240 threads(-T) not supported process size (kbytes) (-v) unlimited # ps -ef|grep arserverd root 9724 9721 0 02:37 pts/200:00:13 /var/ar/bin/arserverd -s arserver -i /var/ar -l /etc/arsystem/arserver root 12263 9314 0 04:13 pts/200:00:00 grep arserverd # lsof -p 9724 | wc -l 71 Thank you so much for looking into this! Emily -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, March 28, 2007 8:34 PM To: arslist@ARSLIST.ORG Subject: Re: $PROCESS$ The best advice I can give at this point is to turn on the fork logs and see if there is any additional information there. I suspect that what you are seeing presently is all the logs will show, which tells me that there is a bad block on the storage device in use. What is the storage arrangement on the server (mirrored, single drive, etc.)? Try looking in /var/log/messages to see if you are hitting any type of limit. Can you post the output of ulimit -a? It should look something like: [EMAIL PROTECTED] ~]$ ulimit -a core file size (blocks, -c) 0 data seg size (kbytes, -d) unlimited file size (blocks, -f) unlimited pending signals (-i) 1024 max locked memory (kbytes, -l) 32 max memory size (kbytes, -m) unlimited open files (-n) 1024 pipe size(512 bytes, -p) 8 POSIX message queues (bytes, -q) 819200 stack size (kbytes, -s) 10240 cpu time (seconds, -t) unlimited max user processes (-u) 137216 virtual memory (kbytes, -v) unlimited file locks (-x) unlimited You can check the number of file descriptors in use by a process using: lsof -p pid | wc -l Make sure this is not at the limit when you receive the error. Axton Grams On 3/28/07, Chao, Emily [EMAIL PROTECTED] wrote: Hi Axton, Actually I am able to run the date command in the Linux server. When I stop and start the ARS and try my AL, it will work and return the server time once in the field. Did another test after that, it's not working again. The field returns no value. Then I see the below message pop up in the console. [1] + Done./arsystem start # date: write error: Bad file descriptor Any idea? Thank you, Emily -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, March 28, 2007 5:44 PM To: arslist@ARSLIST.ORG Subject: Re: $PROCESS$ Run fsck on your linux server. [EMAIL PROTECTED] ~]$ uname -a Linux arswiki.org 2.6.9-023stab041.3-enterprise #1 SMP Wed Feb 14 13:36:44 MSK 2007 i686 i686 i386 GNU/Linux [EMAIL PROTECTED] ~]$ cat /etc/redhat-release CentOS release 4.4 (Final) [EMAIL PROTECTED] ~]$ date '+%m/%d/%y %H:%M:%S' 03/28/07 20:40:58 Axton Grams On 3/28/07, Chao, Emily [EMAIL PROTECTED] wrote: ** Hi List, I have an active link with the following syntax. I need to get the server date/time and return the value into a character field. There is no problem in the 5.1 on Solaris machine using this command in an AL. After upgrading in 6.3 on a Linux box, I got date: write error: Bad file descriptor error from my SSH console. $PROCESS$ @@:date '+%m/%d/%y %H:%M:%S' ARS: 6.3 Patch21 DB: Oracle 10g OS: Linux Red Hat 3 Any input would be greatly appreciated. Thank you, Emily Chao [EMAIL PROTECTED] AboveNet, Inc. Remedy Administrator __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist
Change Management and Microsoft EPM integration.
Hi List, This is my first mail to ARLIST. I have to initiate the activity of Change Management(CM)6.0 integration with Microsoft EPM 2007. If some one can provide the white paper for the same and advice upon the feasibility of following queries. 1. Exporting task and scheduling from CM to EPM. 2. Importing task and scheduling from EPM to CM. 3. Viewing the progress of task from CM, if the Hours spent is been input by the developers at EPM. Thanks Regards Manish ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
attachment pool on a display-only form
Hi, I create a attachment pool field on a display-only form to pull data from a supporting form. It's OK to pull the attachment data but when I right-click it, the menu of 'Add', 'Delele' and 'Save to disk' is not shown. By the way, when open this display-only form on web, the attachment pool field just show no attachement field in it and only the 'Add' button shows. Can anyone help me on this? Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
