Re: RUG: MidWest RUG scheduled for June 26, 2007 - Chicago
Can I take part in this meeting?and how? will any pretty sexy girl be there? Susan Palmer wrote: Our next meeting meeting is scheduled for June 26, 2007, in Chicago. Please go to www.remedyusergroups.com to get Agenda details in the MWRUG Forum / Meetings area and be sure to RSVP ASAP. Everyone is welcome. See you then, Susan Susan Palmer ShopperTrak 200 W Monroe St 11th Floor Chicago, IL 60606 Office: 312-529-5325 Cell: 312-502-7687 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/RUG%3A-MidWest-RUG-scheduled-for-June-26%2C-2007---Chicago-tf3942427.html#a11207862 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Anybody running ARS 7 on Oracle 10g XE (XE is free)
You have to check that your mssql2005express has sql authentication turned on. By default only windows authentication is turned on. I run batch of ars servers on mssql2005express, flight is high! :) Tried using SQL server 2005 express edn (free) on my laptop with ARS 7. The installation was failing. Anyone tried it successfully. -- Mike Chepaykin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: RUG: MidWest RUG scheduled for June 26, 2007 - Chicago
Susan will be there... isn't that enough??? :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of South xie Sent: Wednesday, June 20, 2007 1:27 AM To: arslist@ARSLIST.ORG Subject: Re: RUG: MidWest RUG scheduled for June 26, 2007 - Chicago Can I take part in this meeting?and how? will any pretty sexy girl be there? Susan Palmer wrote: Our next meeting meeting is scheduled for June 26, 2007, in Chicago. Please go to www.remedyusergroups.com to get Agenda details in the MWRUG Forum / Meetings area and be sure to RSVP ASAP. Everyone is welcome. See you then, Susan Susan Palmer ShopperTrak 200 W Monroe St 11th Floor Chicago, IL 60606 Office: 312-529-5325 Cell: 312-502-7687 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/RUG%3A-MidWest-RUG-scheduled-for-June-26%2C-2007-- -Chicago-tf3942427.html#a11207862 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: RUG: MidWest RUG scheduled for June 26, 2007 - Chicago
Susan?hehehe,hehehe, really,I have not any idea. (^_^) Sanford, Claire-2 wrote: Susan will be there... isn't that enough??? :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of South xie Sent: Wednesday, June 20, 2007 1:27 AM To: arslist@ARSLIST.ORG Subject: Re: RUG: MidWest RUG scheduled for June 26, 2007 - Chicago Can I take part in this meeting?and how? will any pretty sexy girl be there? Susan Palmer wrote: Our next meeting meeting is scheduled for June 26, 2007, in Chicago. Please go to www.remedyusergroups.com to get Agenda details in the MWRUG Forum / Meetings area and be sure to RSVP ASAP. Everyone is welcome. See you then, Susan Susan Palmer ShopperTrak 200 W Monroe St 11th Floor Chicago, IL 60606 Office: 312-529-5325 Cell: 312-502-7687 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/RUG%3A-MidWest-RUG-scheduled-for-June-26%2C-2007-- -Chicago-tf3942427.html#a11207862 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are (^_^)(^_^)(^_^)(^_^)(^_^)(^_^)(^_^)(^_^)(^_^)(^_^)(^_^)(^_^) -- View this message in context: http://www.nabble.com/RUG%3A-MidWest-RUG-scheduled-for-June-26%2C-2007---Chicago-tf3942427.html#a11208352 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Tomcat - Language setting /character code
Hi all, Is there a language setting in Tomcat (5.5.17)? There is a place in New Atlanta where I can set language to Norwegian (no), but I'm not able to find an equivalent setting in Tomcat. We have some national characters in Norwegian and those are not interpreted correctly (replaced with a question mark) when running a .jsp-report. I have been searching the Internet without any luck. ARS 6.3 Midtier 7 Best regards, Runar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Date/time format
Dmitry, all you have to do is set appropriate locale in UNIX. Ask you nearest *nix guru how to do this :) But i'd like to extend this question - actually I realy use locale to set apropriate date\time format for OUTPUT (i.e. date\time stamps in diary fields and right formatting of date\time values so strings in filters). BUT! But I still cant tell ars server to READ date values in locale format - I still have to use C-format dates in Business Time Holidays form for Business-Time functions to work properly. Any ideas on this? But we use the following format in Russia - DD/MM/YY HH:MM:SS without AM/PM -- Mike Chepaykin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Deidre Nail is out of the office.
I will be out of the office starting 06/20/2007 and will not return until 06/26/2007. I will respond to your message when I return. If you need an emergency response, please contact Johnson Irungu - [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Notifications not working
Currently the email server is down, since users found on the test machine and users found on the production machine has the same emails. I am using Remedy 6.03 I need to test something on the notifications / emails...so i disabled all the notifications but one, and tried to create a new ticket so the notification will be send to the subbmiter (which i logged in using Remedy Alert) and to the assignee (which is also the subbmiter) Problem: can't bring the email server up...looks like it's stuck and no notification is beeing sent Tried: 1) telent test ip 25 and found SendMail is already running on this port testing on production same thing, but remedy mails server works fine there 2) when i try to run ./emaild.sh start is just say the emails server is running but still no notifications/emails comming in (ps if it's a deamon, after running the script shouldn't it go back to prompt? like arsystem.sh) 3) Testing the AR System Mailbox Configuration form, it configured to the right remedy server Q1: So why is it not working for me? Q2: Do I miss anyhing ? is there a remedy test that might help testing email server is on -- View this message in context: http://www.nabble.com/Notifications-not-working-tf3951904.html#a11211828 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Notifications not working - more details
Also checking when ticket is created, on the form: TkT-INF-Notifications i do see notification comming as valid with sent as No, but after couple of minutes it changes to Valid=No and Sent=Yes Chanan Berler wrote: Currently the email server is down, since users found on the test machine and users found on the production machine has the same emails. I am using Remedy 6.03 I need to test something on the notifications / emails...so i disabled all the notifications but one, and tried to create a new ticket so the notification will be send to the subbmiter (which i logged in using Remedy Alert) and to the assignee (which is also the subbmiter) Problem: can't bring the email server up...looks like it's stuck and no notification is beeing sent Tried: 1) telent test ip 25 and found SendMail is already running on this port testing on production same thing, but remedy mails server works fine there 2) when i try to run ./emaild.sh start is just say the emails server is running but still no notifications/emails comming in (ps if it's a deamon, after running the script shouldn't it go back to prompt? like arsystem.sh) 3) Testing the AR System Mailbox Configuration form, it configured to the right remedy server Q1: So why is it not working for me? Q2: Do I miss anyhing ? is there a remedy test that might help testing email server is on -- View this message in context: http://www.nabble.com/Notifications-not-working-tf3951904.html#a11211847 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Remedy Developer Job Opening in CMMI Level Co., Chennai - India
REMEDY DEVELOPER JOB OPENING IN CHENNAI - INDIA. Our client, an Information Technology and a CMMi corporation, headquartered in Westborough and Massachusetts, USA, serving both enterprises and the leading software vendors in financial services, communications and media, high technology and health care . Their offices are spread across Europe, US and Technology centres in US, India and Srilanka. We are keenly on the lookout for Remedy (Position Sr Software Engineers / Tech Lead / Architect). The Job Specs are as follows Skills: Hands on in Remedy concepts, design and deployment tools. Good in source code management and code review. Should possess migration experience (from older versions) Remedy Application Development from scratch (not using pre packaged applications). Good leadership skills, communication skills and client facing skills · Remedy AR Systesm · Remedy HelpDesk 4.00.01 · Remedy Mid Tier · Remedy Migrator · Remedy Import Experience: 3 - 12 yrs Location: Chennai Should you feel interested your profile exactly matches to the above mentioned requirement, please forward a soft copy of your latest profile to us (please make a note that your profile reveals your current responsibilities about your current project ), so that we can proceed further and also provide us with the following details as soon as possible : Position Sr Software Engr / Technical Lead / Architect Area of Expertise Remedy Experience Range 3 to 12 years Detailed Specs 5-Expert 4-V.Good 3-Good 2- Average 1-Novice Your Level Remedy Concepts Remedy Developer(not Administrator) Mid Tier Deployment Tools Design Oracle Or SQL Server Migration Experience(from older versions) Estimation Security/Administrator Remedy Application Development from scratch(not using pre packaged applications) C++ Code Review Current Salary : Expected Salary: Current Employer : Current Designation : Notice Period: Kindly feel free to forward this requirement to your friends / colleagues who you feel will match the required skills and will be interested to apply for. Looking forward to hear from you soon. Thanks Regards, Paresh Thaker [EMAIL PROTECTED] :) A smile is a curve that sets everything straight. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are begin:vcard fn:Paresh Thaker n:Thaker;Paresh org:An unit of Firstface Information Technologies Pvt Ltd;JobZebra adr:Opp. Meenakshi Kalyana Mandapam;;D-4 Adwave Towers, 17 (Old 9) South Boag Road, T Nagar;Chennai;Tamilnadu;600017;India email;internet:[EMAIL PROTECTED] title:Manager - Operations tel;work:91-44-42696103 x-mozilla-html:TRUE url:http://www.jobzebra.com version:2.1 end:vcard
Re: Notifications not working
found another thing: javax.mail.SendFailedException: Invalid Addresses; nested exception is: class javax.mail.SendFailedException: 550 5.7.1 [EMAIL PROTECTED]... Relaying denied at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:848) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:323) at com.remedy.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:74) at com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.java:1467) at com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:359) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:534) on the emaid.sh_log file why is that? my email is ok i know it for sure Chanan Berler wrote: Currently the email server is down, since users found on the test machine and users found on the production machine has the same emails. I am using Remedy 6.03 I need to test something on the notifications / emails...so i disabled all the notifications but one, and tried to create a new ticket so the notification will be send to the subbmiter (which i logged in using Remedy Alert) and to the assignee (which is also the subbmiter) Problem: can't bring the email server up...looks like it's stuck and no notification is beeing sent Tried: 1) telent test ip 25 and found SendMail is already running on this port testing on production same thing, but remedy mails server works fine there 2) when i try to run ./emaild.sh start is just say the emails server is running but still no notifications/emails comming in (ps if it's a deamon, after running the script shouldn't it go back to prompt? like arsystem.sh) 3) Testing the AR System Mailbox Configuration form, it configured to the right remedy server Q1: So why is it not working for me? Q2: Do I miss anyhing ? is there a remedy test that might help testing email server is on -- View this message in context: http://www.nabble.com/Notifications-not-working-tf3951904.html#a11212239 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
[no subject]
Hello my fellow listers, Is there a limit on how many characters of text can be sent in the description/Notes field through the web service (either for the incident or the work info)? Thank you, Neel Gautam This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Anybody running ARS 7 on Oracle 10g XE (XE is free)
Also, be prepared for it to take a long time- I've been installing all the newest apps on a desktop P4 with 2 GB RAM and got through most of it ok but the SLA bit has been running for 8 days now. It's still going, but the processor is pegged out at 100% -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Chepaykin Sent: Wednesday, June 20, 2007 2:31 AM To: arslist@ARSLIST.ORG Subject: Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) You have to check that your mssql2005express has sql authentication turned on. By default only windows authentication is turned on. I run batch of ars servers on mssql2005express, flight is high! :) Tried using SQL server 2005 express edn (free) on my laptop with ARS 7. The installation was failing. Anyone tried it successfully. -- Mike Chepaykin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How to test web-services?
I've been using a product from Cross Check Networks called SOAPSonar. It is very robust and you can get a free trial version. On 6/20/07, Neel Guatam [EMAIL PROTECTED] wrote: ** Another one for the day, Is there a tool or something out there that we can use to test the web-services in remedy? Like for example, pass the inputs and receive the records back? I'd assume there has to be something out there for this. Preferably something that'd return both the soap and also the data in a tabular fashion possibly? Thank you, *Neel Gautam* This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. __20060125___This posting was submitted with HTML in it___ -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer, ITIL Foundation Certified www.specificintegration.com 703-376-1249 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How to test web-services?
Neel, Use SOAP SONAR utility to do any test with web services. -Tarun From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam Sent: Wednesday, June 20, 2007 7:13 PM To: arslist@ARSLIST.ORG Subject: How to test web-services? Another one for the day, Is there a tool or something out there that we can use to test the web-services in remedy? Like for example, pass the inputs and receive the records back? I'd assume there has to be something out there for this. Preferably something that'd return both the soap and also the data in a tabular fashion possibly? Thank you, Neel Gautam This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. __20060125___This posting was submitted with HTML in it___ This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How to test web-services?
Hi Neel, You can try SoapUI, http://soapui.org/. With SoapUI you can post to a Remedy webservice to test it. Good luck, Michiel On 6/20/07, Neel Guatam [EMAIL PROTECTED] wrote: ** Another one for the day, Is there a tool or something out there that we can use to test the web-services in remedy? Like for example, pass the inputs and receive the records back? I'd assume there has to be something out there for this. Preferably something that'd return both the soap and also the data in a tabular fashion possibly? Thank you, *Neel Gautam* This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. __20060125___This posting was submitted with HTML in it___ -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How to test web-services?
We created a simple command line client that takes a xml file, and send it to the soap interface. The return was just a xml return. -- Jarl On 6/20/07, Neel Guatam [EMAIL PROTECTED] wrote: ** Another one for the day, Is there a tool or something out there that we can use to test the web-services in remedy? Like for example, pass the inputs and receive the records back? I'd assume there has to be something out there for this. Preferably something that'd return both the soap and also the data in a tabular fashion possibly? Thank you, Neel Gautam This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Notifications not working
Tried to use mailx and it did work, so it's not SMTP issue. But still no notification and anything Tried to send Email using the AR System Email Messages from - same issue Found in the AR System Email Errors form. Chanan -- View this message in context: http://www.nabble.com/Notifications-not-working-tf3951904.html#a11214263 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Anybody running ARS 7 on Oracle 10g XE (XE is free)
great, thanks Jarl. BTW, does anybody know if ITSM 7 would fit in 4GB? with or without sample data (excluding the product dictionary) From: Jarl Grøneng Sent: Wed 06/20/07 12:23 AM To: arslist@ARSLIST.ORG Subject: Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) Yes, using it on my laptop with 7.x But only for small development tasks... -- Jarl On 6/20/07, Guillaume Rheault [EMAIL PROTECTED] wrote: ** Anybody out there running ARS 7.x on Oracle 10g XE (Express Edition)? Oracle 10g XE is not listed on the Remedy compatibility matrix (why??), but maybe somebody has given it a shot... XE is free since 02/2006, according to this Oracle press release: http://www.oracle.com/corporate/press/2006_feb/oraclexega-022806.html The software can be downloaded for free from the Oracle Technology Network at: http://www.oracle.com/technology/xe. Oracle Database XE is available for download, usage and distribution at no charge. Any feedback is appreciated thx, Guillaume __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How to test web-services?
Neel, There are also Java and Perl based examples for Remedy web service clients on the Developers download site. (Oh.. is that working yet?) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 6/20/07, Neel Guatam [EMAIL PROTECTED] wrote: ** Another one for the day, Is there a tool or something out there that we can use to test the web-services in remedy? Like for example, pass the inputs and receive the records back? I'd assume there has to be something out there for this. Preferably something that'd return both the soap and also the data in a tabular fashion possibly? Thank you, Neel Gautam This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Anybody running ARS 7 on Oracle 10g XE (XE is free)
Ours, even after all the configuration data was in (including LDAP and a truncated DSL), fit in about 1 GB (on Oracle 9), until we started importing asset records from Discovery, at which time it ballooned to about 10 GB. So even with Oracle 10, I would think 4 GB should hold plain ITSM 7 without FD/TD. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault Sent: Wednesday, June 20, 2007 7:30 AM To: arslist@ARSLIST.ORG Subject: Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) ** great, thanks Jarl. BTW, does anybody know if ITSM 7 would fit in 4GB? with or without sample data (excluding the product dictionary) _ From: Jarl Grøneng Sent: Wed 06/20/07 12:23 AM To: arslist@ARSLIST.ORG Subject: Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) Yes, using it on my laptop with 7.x But only for small development tasks... -- Jarl On 6/20/07, Guillaume Rheault [EMAIL PROTECTED] wrote: ** Anybody out there running ARS 7.x on Oracle 10g XE (Express Edition)? Oracle 10g XE is not listed on the Remedy compatibility matrix (why??), but maybe somebody has given it a shot... XE is free since 02/2006, according to this Oracle press release: http://www.oracle.com/corporate/press/2006_feb/oraclexega-022806.html The software can be downloaded for free from the Oracle Technology Network at: http://www.oracle.com/technology/xe. Oracle Database XE is available for download, usage and distribution at no charge. Any feedback is appreciated thx, Guillaume __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Anybody running ARS 7 on Oracle 10g XE (XE is free)
Rick - The space usage is probably related to storing CLOB's out of row. There's a defect (somewhere) regarding your exact situation with Disco/CMDB. We found that when loading 120k+ people, our db grew out of control. There is auditing functionality on ctm:people, and storing clob's (zero length fields) out of row will eat at least your db block size (8k usually) for each row. I've made it a point to switch on clob-in-row as soon as finishing the ars install (prior to itsm7) and manually moving clobs out of row via ardbc.conf as needed. If you use a utility such as TOAD you can browse objects (on the tablespace tab) and sort by size. Our offender was the CTM:AuditLogSystem form which had grown to about 1GB Here's a snippet of some of my email on the subject: So I did some math (always a scary thing) ... Column C536870935 data is basically: 1178756214AR_ESCALATORLocation has been set with Site : 01018 - Covington - Wa Region has been set with : Department Store Default Notify Mechanism has been set to : E-mail Client Type has been set to : Office-Based Employee Received Person ID : PTG8352 PTG8352 has Asset Viewer Permissions now People Entry has been successfully added User Information has been successfully added User Form Information for Company Kohl's has been successfully modified. That data is 468 characters. We're non-unicode for the ARServer so that should be bytes. Bump it up to 500. Multiply by 12. 6000 bytes. Convert that to megabytes = 57 which is getting stored in the database as 994MB. Even if I got screwed up on my bit/byte stuff and math, 457MB is nowhere close to 994. hth, tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Rick Cook [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/20/2007 09:58 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) ** Ours, even after all the configuration data was in (including LDAP and a truncated DSL), fit in about 1 GB (on Oracle 9), until we started importing asset records from Discovery, at which time it ballooned to about 10 GB. So even with Oracle 10, I would think 4 GB should hold plain ITSM 7 without FD/TD. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault Sent: Wednesday, June 20, 2007 7:30 AM To: arslist@ARSLIST.ORG Subject: Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) ** great, thanks Jarl. BTW, does anybody know if ITSM 7 would fit in 4GB? with or without sample data (excluding the product dictionary) From: Jarl Grøneng Sent: Wed 06/20/07 12:23 AM To: arslist@ARSLIST.ORG Subject: Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) Yes, using it on my laptop with 7.x But only for small development tasks... -- Jarl On 6/20/07, Guillaume Rheault [EMAIL PROTECTED] wrote: ** Anybody out there running ARS 7.x on Oracle 10g XE (Express Edition)? Oracle 10g XE is not listed on the Remedy compatibility matrix (why??), but maybe somebody has given it a shot... XE is free since 02/2006, according to this Oracle press release: http://www.oracle.com/corporate/press/2006_feb/oraclexega-022806.html The software can be downloaded for free from the Oracle Technology Network at: http://www.oracle.com/technology/xe. Oracle Database XE is available for download, usage and distribution at no charge. Any feedback is appreciated thx, Guillaume __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
OT: new free Windows-tool RRR|HelpText
Hi, Managing Help Texts in Remedy has allways been a pain. I would think that the screenshot speaks for itself: http://rrr.se/c/online/l/rrrhelptext.png Documentation: https://www.rrr.se/c/doc/RRR_HelpText.pdf Download: https://www.rrr.se/cgi/helptext/main Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ARSPerl v/s Webservice
Hi: I have to make a decision whether to submit ticket creation and update using Webservice or ARSPerl. I am leaning towards ARSPerl just b'cos it's much simpler to code and any changes in the form will involve a minor change in the ARSPerl code. Wondering if there is anything I will miss going with ARSPerl instead of Webservice. TIA Ray ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Anybody running ARS 7 on Oracle 10g XE (XE is free)
great, thanks for the feedback Guillaume From: Rick Cook Sent: Wed 06/20/07 10:58 AM To: arslist@ARSLIST.ORG Subject: Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) ** Ours, even after all the configuration data was in (including LDAP and a truncated DSL), fit in about 1 GB (on Oracle 9), until we started importing asset records from Discovery, at which time it ballooned to about 10 GB. So even with Oracle 10, I would think 4 GB should hold plain ITSM 7 without FD/TD. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault Sent: Wednesday, June 20, 2007 7:30 AM To: arslist@ARSLIST.ORG Subject: Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) ** great, thanks Jarl. BTW, does anybody know if ITSM 7 would fit in 4GB? with or without sample data (excluding the product dictionary) From: Jarl Grøneng Sent: Wed 06/20/07 12:23 AM To: arslist@ARSLIST.ORG Subject: Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) Yes, using it on my laptop with 7.x But only for small development tasks... -- Jarl On 6/20/07, Guillaume Rheault [EMAIL PROTECTED] wrote: ** Anybody out there running ARS 7.x on Oracle 10g XE (Express Edition)? Oracle 10g XE is not listed on the Remedy compatibility matrix (why??), but maybe somebody has given it a shot... XE is free since 02/2006, according to this Oracle press release: http://www.oracle.com/corporate/press/2006_feb/oraclexega-022806.html The software can be downloaded for free from the Oracle Technology Network at: http://www.oracle.com/technology/xe. Oracle Database XE is available for download, usage and distribution at no charge. Any feedback is appreciated thx, Guillaume __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
[no subject]
Yes, there is a limit. You can view it by opening up the HPD: Help Desk form and then click on the description and notes field and then hit field properties. There you can view all the information under the position/size area of the display tab. -Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam Sent: Wednesday, June 20, 2007 9:38 AM To: arslist@ARSLIST.ORG Subject: ** Hello my fellow listers, Is there a limit on how many characters of text can be sent in the description/Notes field through the web service (either for the incident or the work info)? Thank you, Neel Gautam This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Anybody running ARS 7 on Oracle 10g XE (XE is free)
Tony, Do you know of any reason why the clob-in-row is not the default It seems to me BMC should make available an ardb.conf file for the ITSM 7 suite, downloadable from the developer community whenever that is available, to prevent this problem. Guillaume From: Tony Worthington Sent: Wed 06/20/07 11:07 AM To: arslist@ARSLIST.ORG Subject: Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) Rick - The space usage is probably related to storing CLOB's out of row. There's a defect (somewhere) regarding your exact situation with Disco/CMDB. We found that when loading 120k+ people, our db grew out of control. There is auditing functionality on ctm:people, and storing clob's (zero length fields) out of row will eat at least your db block size (8k usually) for each row. I've made it a point to switch on clob-in-row as soon as finishing the ars install (prior to itsm7) and manually moving clobs out of row via ardbc.conf as needed. If you use a utility such as TOAD you can browse objects (on the tablespace tab) and sort by size. Our offender was the CTM:AuditLogSystem form which had grown to about 1GB Here's a snippet of some of my email on the subject: So I did some math (always a scary thing) ... Column C536870935 data is basically: 1178756214AR_ESCALATORLocation has been set with Site : 01018 - Covington - Wa Region has been set with : Department Store Default Notify Mechanism has been set to : E-mail Client Type has been set to : Office-Based Employee Received Person ID : PTG8352 PTG8352 has Asset Viewer Permissions now People Entry has been successfully added User Information has been successfully added User Form Information for Company Kohl's has been successfully modified. That data is 468 characters. We're non-unicode for the ARServer so that should be bytes. Bump it up to 500. Multiply by 12. 6000 bytes. Convert that to megabytes = 57 which is getting stored in the database as 994MB. Even if I got screwed up on my bit/byte stuff and math, 457MB is nowhere close to 994. hth, tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Rick Cook [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/20/2007 09:58 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) ** Ours, even after all the configuration data was in (including LDAP and a truncated DSL), fit in about 1 GB (on Oracle 9), until we started importing asset records from Discovery, at which time it ballooned to about 10 GB. So even with Oracle 10, I would think 4 GB should hold plain ITSM 7 without FD/TD. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault Sent: Wednesday, June 20, 2007 7:30 AM To: arslist@ARSLIST.ORG Subject: Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) ** great, thanks Jarl. BTW, does anybody know if ITSM 7 would fit in 4GB? with or without sample data (excluding the product dictionary) From: Jarl Grøneng Sent: Wed 06/20/07 12:23 AM To: arslist@ARSLIST.ORG Subject: Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) Yes, using it on my laptop with 7.x But only for small development tasks... -- Jarl On 6/20/07, Guillaume Rheault [EMAIL PROTECTED] wrote: ** Anybody out there running ARS 7.x on Oracle 10g XE (Express Edition)? Oracle 10g XE is not listed on the Remedy compatibility matrix (why??), but maybe somebody has given it a shot... XE is free since 02/2006, according to this Oracle press release: http://www.oracle.com/corporate/press/2006_feb/oraclexega-022806.html The software can be downloaded for free from the Oracle Technology Network at: http://www.oracle.com/technology/xe. Oracle Database XE is available for download, usage and distribution at no charge. Any feedback is appreciated thx, Guillaume __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to
Re: new free Windows-tool RRR|HelpText
Misi, this is really great! From: Misi Mladoniczky Sent: Wed 06/20/07 11:15 AM To: arslist@ARSLIST.ORG Subject: OT: new free Windows-tool RRR|HelpText Hi, Managing Help Texts in Remedy has allways been a pain. I would think that the screenshot speaks for itself: http://rrr.se/c/online/l/rrrhelptext.png Documentation: https://www.rrr.se/c/doc/RRR_HelpText.pdf Download: https://www.rrr.se/cgi/helptext/main Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Anybody running ARS 7 on Oracle 10g XE (XE is free)
Apparently, the excessive growth can be curbed by setting Remedy to store CLOBS in row (see KB on that). However, once the space has been used by storing them out of row, Oracle won't release the excessive space used. While that's probably not an issue with a demo box, it's something to keep in mind on a production/test box. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault Sent: Wednesday, June 20, 2007 8:26 AM To: arslist@ARSLIST.ORG Subject: Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) ** great, thanks for the feedback Guillaume _ From: Rick Cook Sent: Wed 06/20/07 10:58 AM To: arslist@ARSLIST.ORG Subject: Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) ** Ours, even after all the configuration data was in (including LDAP and a truncated DSL), fit in about 1 GB (on Oracle 9), until we started importing asset records from Discovery, at which time it ballooned to about 10 GB. So even with Oracle 10, I would think 4 GB should hold plain ITSM 7 without FD/TD. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault Sent: Wednesday, June 20, 2007 7:30 AM To: arslist@ARSLIST.ORG Subject: Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) ** great, thanks Jarl. BTW, does anybody know if ITSM 7 would fit in 4GB? with or without sample data (excluding the product dictionary) _ From: Jarl Grøneng Sent: Wed 06/20/07 12:23 AM To: arslist@ARSLIST.ORG Subject: Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) Yes, using it on my laptop with 7.x But only for small development tasks... -- Jarl On 6/20/07, Guillaume Rheault [EMAIL PROTECTED] wrote: ** Anybody out there running ARS 7.x on Oracle 10g XE (Express Edition)? Oracle 10g XE is not listed on the Remedy compatibility matrix (why??), but maybe somebody has given it a shot... XE is free since 02/2006, according to this Oracle press release: http://www.oracle.com/corporate/press/2006_feb/oraclexega-022806.html The software can be downloaded for free from the Oracle Technology Network at: http://www.oracle.com/technology/xe. Oracle Database XE is available for download, usage and distribution at no charge. Any feedback is appreciated thx, Guillaume __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How to test web-services?
I have used all sorts of methods. From products like SoapScope (http://www.mindreef.com/products/soapscope/index_temp.php) to a simple XML file that I push to the server thru telnet. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam Sent: Wednesday, June 20, 2007 8:43 AM To: arslist@ARSLIST.ORG Subject: How to test web-services? ** Another one for the day, Is there a tool or something out there that we can use to test the web-services in remedy? Like for example, pass the inputs and receive the records back? I'd assume there has to be something out there for this. Preferably something that'd return both the soap and also the data in a tabular fashion possibly? Thank you, Neel Gautam ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Anybody running ARS 7 on Oracle 10g XE (XE is free)
by any chance, do you have that KB article # at hand? From: Rick Cook Sent: Wed 06/20/07 11:33 AM To: arslist@ARSLIST.ORG Subject: Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) ** Apparently, the excessive growth can be curbed by setting Remedy to store CLOBS in row (see KB on that). However, once the space has been used by storing them out of row, Oracle won't release the excessive space used. While that's probably not an issue with a demo box, it's something to keep in mind on a production/test box. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault Sent: Wednesday, June 20, 2007 8:26 AM To: arslist@ARSLIST.ORG Subject: Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) ** great, thanks for the feedback Guillaume From: Rick Cook Sent: Wed 06/20/07 10:58 AM To: arslist@ARSLIST.ORG Subject: Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) ** Ours, even after all the configuration data was in (including LDAP and a truncated DSL), fit in about 1 GB (on Oracle 9), until we started importing asset records from Discovery, at which time it ballooned to about 10 GB. So even with Oracle 10, I would think 4 GB should hold plain ITSM 7 without FD/TD. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault Sent: Wednesday, June 20, 2007 7:30 AM To: arslist@ARSLIST.ORG Subject: Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) ** great, thanks Jarl. BTW, does anybody know if ITSM 7 would fit in 4GB? with or without sample data (excluding the product dictionary) From: Jarl Grøneng Sent: Wed 06/20/07 12:23 AM To: arslist@ARSLIST.ORG Subject: Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) Yes, using it on my laptop with 7.x But only for small development tasks... -- Jarl On 6/20/07, Guillaume Rheault [EMAIL PROTECTED] wrote: ** Anybody out there running ARS 7.x on Oracle 10g XE (Express Edition)? Oracle 10g XE is not listed on the Remedy compatibility matrix (why??), but maybe somebody has given it a shot... XE is free since 02/2006, according to this Oracle press release: http://www.oracle.com/corporate/press/2006_feb/oraclexega-022806.html The software can be downloaded for free from the Oracle Technology Network at: http://www.oracle.com/technology/xe. Oracle Database XE is available for download, usage and distribution at no charge. Any feedback is appreciated thx, Guillaume __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: This record has been updated by another user. . .
Out of courtesy to those who responded I want to at least let you know what happened. I commented out the Changed-By-Another-User : T line in the config file, restarted the server, turned on logging and tried to recreate the message, and couldn't. So I figured the problem had gone away. But then it started happening again, so I restored the config line. I've canned the problem for now, but I do want everyone to know that I appreciate your suggestions, and will remember them if I ever find time to try to solve it. Thanks, Dwayne Martin Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Anybody running ARS 7 on Oracle 10g XE (XE is free)
Actually, I think I misspoke. A KB is being written for it (I have a draft copy) - should be out there in a week or two, I would think - however long it takes to run through the process. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault Sent: Wednesday, June 20, 2007 8:35 AM To: arslist@ARSLIST.ORG Subject: Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) ** by any chance, do you have that KB article # at hand? _ From: Rick Cook Sent: Wed 06/20/07 11:33 AM To: arslist@ARSLIST.ORG Subject: Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) ** Apparently, the excessive growth can be curbed by setting Remedy to store CLOBS in row (see KB on that). However, once the space has been used by storing them out of row, Oracle won't release the excessive space used. While that's probably not an issue with a demo box, it's something to keep in mind on a production/test box. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault Sent: Wednesday, June 20, 2007 8:26 AM To: arslist@ARSLIST.ORG Subject: Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) ** great, thanks for the feedback Guillaume _ From: Rick Cook Sent: Wed 06/20/07 10:58 AM To: arslist@ARSLIST.ORG Subject: Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) ** Ours, even after all the configuration data was in (including LDAP and a truncated DSL), fit in about 1 GB (on Oracle 9), until we started importing asset records from Discovery, at which time it ballooned to about 10 GB. So even with Oracle 10, I would think 4 GB should hold plain ITSM 7 without FD/TD. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault Sent: Wednesday, June 20, 2007 7:30 AM To: arslist@ARSLIST.ORG Subject: Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) ** great, thanks Jarl. BTW, does anybody know if ITSM 7 would fit in 4GB? with or without sample data (excluding the product dictionary) _ From: Jarl Grøneng Sent: Wed 06/20/07 12:23 AM To: arslist@ARSLIST.ORG Subject: Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) Yes, using it on my laptop with 7.x But only for small development tasks... -- Jarl On 6/20/07, Guillaume Rheault [EMAIL PROTECTED] wrote: ** Anybody out there running ARS 7.x on Oracle 10g XE (Express Edition)? Oracle 10g XE is not listed on the Remedy compatibility matrix (why??), but maybe somebody has given it a shot... XE is free since 02/2006, according to this Oracle press release: http://www.oracle.com/corporate/press/2006_feb/oraclexega-022806.html The software can be downloaded for free from the Oracle Technology Network at: http://www.oracle.com/technology/xe. Oracle Database XE is available for download, usage and distribution at no charge. Any feedback is appreciated thx, Guillaume __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: new free Windows-tool RRR|HelpText
A, wonderful :-) Neel Gautam From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault Sent: Wednesday, June 20, 2007 10:33 AM To: arslist@ARSLIST.ORG Subject: Re: new free Windows-tool RRR|HelpText Misi, this is really great! From: Misi Mladoniczky Sent: Wed 06/20/07 11:15 AM To: arslist@ARSLIST.ORG Subject: OT: new free Windows-tool RRR|HelpText Hi, Managing Help Texts in Remedy has allways been a pain. I would think that the screenshot speaks for itself: http://rrr.se/c/online/l/rrrhelptext.png Documentation: https://www.rrr.se/c/doc/RRR_HelpText.pdf Download: https://www.rrr.se/cgi/helptext/main Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. __20060125___This posting was submitted with HTML in it___ This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: new free Windows-tool RRR|HelpText
That does look like a nice tool, Misi. Many of you may remember the exact reason such a tool is so necessary. Doug was telling us in a breakout session at the 2005 RUG that the engineers came to him one day, excited that they had created the means to remove all of the Help Text from ITSM 6 (since it was about 15% different from ITSM 5.x). Doug's response: Great! Can you put it back in? The blank stares and silence that ensued is why we have had NO ITSM help text from ITSM 6 forward, and why a smart person like Misi had to create a tool to make it even remotely practical for us to recreate for ourselves what should have been provided by BMC all along. Moral: Smart people sometimes do dumb things that have to be cleaned up by other smart people. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky Sent: Wednesday, June 20, 2007 8:15 AM To: arslist@ARSLIST.ORG Subject: OT: new free Windows-tool RRR|HelpText Hi, Managing Help Texts in Remedy has allways been a pain. I would think that the screenshot speaks for itself: http://rrr.se/c/online/l/rrrhelptext.png Documentation: https://www.rrr.se/c/doc/RRR_HelpText.pdf Download: https://www.rrr.se/cgi/helptext/main Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: new free Windows-tool RRR|HelpText
with all the excellent tools RRR has, it seems they would be in danger of being acquired by BMC :-D From: Rick Cook Sent: Wed 06/20/07 11:50 AM To: arslist@ARSLIST.ORG Subject: Re: new free Windows-tool RRR|HelpText That does look like a nice tool, Misi. Many of you may remember the exact reason such a tool is so necessary. Doug was telling us in a breakout session at the 2005 RUG that the engineers came to him one day, excited that they had created the means to remove all of the Help Text from ITSM 6 (since it was about 15% different from ITSM 5.x). Doug's response: Great! Can you put it back in? The blank stares and silence that ensued is why we have had NO ITSM help text from ITSM 6 forward, and why a smart person like Misi had to create a tool to make it even remotely practical for us to recreate for ourselves what should have been provided by BMC all along. Moral: Smart people sometimes do dumb things that have to be cleaned up by other smart people. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky Sent: Wednesday, June 20, 2007 8:15 AM To: arslist@ARSLIST.ORG Subject: OT: new free Windows-tool RRR|HelpText Hi, Managing Help Texts in Remedy has allways been a pain. I would think that the screenshot speaks for itself: http://rrr.se/c/online/l/rrrhelptext.png Documentation: https://www.rrr.se/c/doc/RRR_HelpText.pdf Download: https://www.rrr.se/cgi/helptext/main Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: new free Windows-tool RRR|HelpText
Misi, This is an excellent tool. I was wondering how I was going to clean up the often vague or redundant error messages that I see, and you provide us with this. Many thanks, Bruce -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky Sent: Wednesday, June 20, 2007 8:15 AM To: arslist@ARSLIST.ORG Subject: OT: new free Windows-tool RRR|HelpText Hi, Managing Help Texts in Remedy has allways been a pain. I would think that the screenshot speaks for itself: http://rrr.se/c/online/l/rrrhelptext.png Documentation: https://www.rrr.se/c/doc/RRR_HelpText.pdf Download: https://www.rrr.se/cgi/helptext/main Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are # The information contained in this electronic mail message, including attachments, if any, is PetSmart confidential information. It is intended only for the use of the person(s) named above. If the reader of this message is not the intended recipient, or has received this message in error, you are hereby notified that any review, dissemination, distribution or copying of this communication is strictly prohibited. If you are not the intended recipient or have received this message in error, please notify the sender via e-mail and promptly delete the original message. # ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: new free Windows-tool RRR|HelpText
I meant help text, really, I did. Thanks, Bruce -Original Message- From: Bruce Scott Sent: Wednesday, June 20, 2007 9:05 AM To: 'arslist@ARSLIST.ORG' Subject: RE: new free Windows-tool RRR|HelpText Misi, This is an excellent tool. I was wondering how I was going to clean up the often vague or redundant error messages that I see, and you provide us with this. Many thanks, Bruce -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky Sent: Wednesday, June 20, 2007 8:15 AM To: arslist@ARSLIST.ORG Subject: OT: new free Windows-tool RRR|HelpText Hi, Managing Help Texts in Remedy has allways been a pain. I would think that the screenshot speaks for itself: http://rrr.se/c/online/l/rrrhelptext.png Documentation: https://www.rrr.se/c/doc/RRR_HelpText.pdf Download: https://www.rrr.se/cgi/helptext/main Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are # The information contained in this electronic mail message, including attachments, if any, is PetSmart confidential information. It is intended only for the use of the person(s) named above. If the reader of this message is not the intended recipient, or has received this message in error, you are hereby notified that any review, dissemination, distribution or copying of this communication is strictly prohibited. If you are not the intended recipient or have received this message in error, please notify the sender via e-mail and promptly delete the original message. # ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: new free Windows-tool RRR|HelpText
Misi, Nice job, looks like a tool we have needed for some time ! Regards...Gidd -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky Sent: Wednesday, June 20, 2007 8:15 AM To: arslist@ARSLIST.ORG Subject: OT: new free Windows-tool RRR|HelpText Hi, Managing Help Texts in Remedy has allways been a pain. I would think that the screenshot speaks for itself: http://rrr.se/c/online/l/rrrhelptext.png Documentation: https://www.rrr.se/c/doc/RRR_HelpText.pdf Download: https://www.rrr.se/cgi/helptext/main Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OT: new free Windows-tool RRR|HelpText
Wow! This is just great! -- Jarl On 6/20/07, Misi Mladoniczky [EMAIL PROTECTED] wrote: Hi, Managing Help Texts in Remedy has allways been a pain. I would think that the screenshot speaks for itself: http://rrr.se/c/online/l/rrrhelptext.png Documentation: https://www.rrr.se/c/doc/RRR_HelpText.pdf Download: https://www.rrr.se/cgi/helptext/main Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Crystal Report Error
Good morning folks, When attempting to run a report out of the full client in 7.0, I get the following error: An error occurred while generating the Crystal report: 0x80004003 - Invalid pointer (ARERR 1904) Any ideas on what this is and how to fix it? The BMC knowledgebase is useless for this problem. Thanks, Shawn Pierson The information in this e-mail, and any files transmitted with it, is intended for the exclusive use of the recipient(s) to which it is addressed and may contain confidential, proprietary or privileged information. If you are not an intended recipient, you have received this transmission in error and any use, review, dissemination, distribution, printing or copying of this information is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately of the erroneous transmission by reply e-mail, immediately delete this e-mail and all electronic copies of it from your system and destroy any hard copies of it that you may have made. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Crystal Report Error
Shawn, Completely remove Windows User Tool and the Crystal XI redistributables that get installed with it, reboot, reinstall WUT. I've had that happen to a couple of my users here and that always fixed it. In my case, it seemed to be related to another version of Crystal being installed at the same time. Michael From: Action Request System discussion list(ARSList) on behalf of Pierson, Shawn Sent: Wed 6/20/2007 10:47 AM To: arslist@ARSLIST.ORG Subject: Crystal Report Error ** Good morning folks, When attempting to run a report out of the full client in 7.0, I get the following error: An error occurred while generating the Crystal report: 0x80004003 - Invalid pointer (ARERR 1904) Any ideas on what this is and how to fix it? The BMC knowledgebase is useless for this problem. Thanks, Shawn Pierson The information in this e-mail, and any files transmitted with it, is intended for the exclusive use of the recipient(s) to which it is addressed and may contain confidential, proprietary or privileged information. If you are not an intended recipient, you have received this transmission in error and any use, review, dissemination, distribution, printing or copying of this information is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately of the erroneous transmission by reply e-mail, immediately delete this e-mail and all electronic copies of it from your system and destroy any hard copies of it that you may have made. Thank you. __20060125___This posting was submitted with HTML in it___ The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Crystal Report Error
Be CAREFUL about uninstalling the 7.x User tool - prior to 7.0.01.002 or 003 uninstalling the crystal executables (automatic on uninstalling the User Tool) has a very good change of completely destroying any Microsoft Office installation (crystal uninstaller problem). It requires reimaging the Windows machine to fix. I has happened here, and it is a known defect of the User Tool uninstaller. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD Sent: Wednesday, June 20, 2007 12:02 PM To: arslist@ARSLIST.ORG Subject: Re: Crystal Report Error Shawn, Completely remove Windows User Tool and the Crystal XI redistributables that get installed with it, reboot, reinstall WUT. I've had that happen to a couple of my users here and that always fixed it. In my case, it seemed to be related to another version of Crystal being installed at the same time. Michael From: Action Request System discussion list(ARSList) on behalf of Pierson, Shawn Sent: Wed 6/20/2007 10:47 AM To: arslist@ARSLIST.ORG Subject: Crystal Report Error ** Good morning folks, When attempting to run a report out of the full client in 7.0, I get the following error: An error occurred while generating the Crystal report: 0x80004003 - Invalid pointer (ARERR 1904) Any ideas on what this is and how to fix it? The BMC knowledgebase is useless for this problem. Thanks, Shawn Pierson The information in this e-mail, and any files transmitted with it, is intended for the exclusive use of the recipient(s) to which it is addressed and may contain confidential, proprietary or privileged information. If you are not an intended recipient, you have received this transmission in error and any use, review, dissemination, distribution, printing or copying of this information is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately of the erroneous transmission by reply e-mail, immediately delete this e-mail and all electronic copies of it from your system and destroy any hard copies of it that you may have made. Thank you. __20060125___This posting was submitted with HTML in it___ The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 7 and FTS - Partially Solved
I submitted an issue with BMC support about this, and we've managed to figure out part of the problem. Since I'm testing this on a development server, I have Cache-mode (Development Cache Mode checkbox in the admin tool in server info, configuration tab) set to 1 in ar.cfg. Turns out this being on will cause client's to be blocked until any pending admin operations complete (initially tagging a field for FTS is an admin operation). Setting Cache-mode to 0 and restarting the server now will allow me to mark a field for FTS, save the form, and have my admin tool and any clients function normallywell, almost. I figure now that I have the client blocking problem figured out, I'll queue up indexing operations for the issue summary and issue details fields on SPRT:Issue and Interaction Notes on SPRT:Interaction. Both operations queue up successfully (I can see them in the ft_pending table). Now I'll go see what the performance hit to the clients looks like. I go open a test issue, make some changes, save the issue, performance isn't really all that different. I like what I see. I go to add an activity to the same test ticket, no problem there either. I open another test ticket (created just a few days ago, not weeks ago) make some changes (not to FT-indexed fields, just the assigned person field), click saveuh-oh: ARERR [657] Failed to complete full text operation : [Hummingbird] [SearchServer]Invalid table name (FTSTATE SGS00) Huh? How is it that the table exists for the older issue but not this newer one? I checked the Hummingbird directory, and I see a bunch of files with various extensions that appear to match the table names mentioned in the full-text log. For example: t370c300120200.cat t370c300169300.cat Anyway, I'm still working with BMC on this one. Just wanted to post an update in case anyone was interested. Cheers! Mike On Jun 19, 9:17 am, patrick zandi [EMAIL PROTECTED] wrote: Here is some additional helps --step 1- So your FTS Collection Directory is the correct one. FTS Configuration Directory is correct FTS Temp directory is correct I have indexing failure recover interval (minutes) 60 Temporary table threshold (1-250) 200 Complex search threshold 100 Indexer opticization threshold 1000 Case: insensitive Query unchanged - My reindex is grayed out - Diable full text indexer is not selected ignore workds list is the default installation. step 2 AR .CONF Full-Text-License-Timeout: 1 FTS-Debug-mode: 15 Full-Text-Collection-Directory: C:\Program Files\Hummingbird\SearchServer 5.4\fultext Full-Text-Configuration-Directory: C:\Program Files\Hummingbird\SearchServer 5.4\fultext Full-Text-Temp-Directory: C:\Documents and Settings\Administrator\Local Settings\Temp\1 step 3= under the SearchServer Admin --- you have tables there right ? can you select one, and see table data? select index long --- what kind of times do you see there.. are they long ? Step 4-- When you drop a smaller index and tell it to index again -- did you also remove the index from the SearchServer admin ? next time you drop one, do that, and then watch your I/O on your solaris box while doing the indexing .. vmstat 1 2000 - IOstat -xtc 2 2000 Examine output --- if your vmstat has alog of B (second column) numbers in a row -- this is bad. If you have the MF section consistantly high or double digits.. this is bad If you have the DE section Consistanly high = this is bad. --- IOstat exam - If a disk shows consistently high reads/writes along with , the percentage busy (%b) of the disks is greater than 5 percent, and the average service time (svc_t) is greater than 30 milliseconds http://www.adminschoice.com/docs/iostat_vmstat_netstat.htm hopefully this will help you some.. zandi On 6/18/07, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Oh, I should have mentioned that I have a separate thread queue set up for the full-text indexer: RPC 390602, min 4 max 8. This is a reserved RPC number, if you will, for the full text indexer according to the configuration guide (Configuring-700.pdf, page 153). Mike On Jun 17, 1:19 pm, Jarl Grøneng [EMAIL PROTECTED] wrote: This does not help. Admin tool always use rpc 309600, and single threaded. This is because you need constency in the database. -- Jarl On 6/17/07, Grooms, Frederick W [EMAIL PROTECTED] wrote: ** What about using a private thread when you create the indexes? Add a private thread (say 309650 with min 2 max 4) to the server and specify this thread when using the Admin tool. This way you shouldn't tie up the admin thread. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Friday, June 15, 2007 3:58 PM To: [EMAIL PROTECTED] Subject: Re: ARS 7 and FTS ** I might be
Question about Field ID's in the 200000000 range
I've tried to look through the docs on field ID's in the 200,000,000 range but have turned up nothing. I was thinking it was some global field id however, according to the docs, regular global fields are 100-200,000,000 and window global fields are 300,000,000 - 500,000,000 or something like that. So what exactly is the 200 million range for? Application Global fields? -- A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed. Robert Halstead ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Crystal Report Error
We have seen this error. In some cases a reinstall of the user or an upgrade fixed the problem. In others we renamed the folder C:\Program Files\Common Files\Business Objects\3.0 to C:\Program Files\Common Files\Business Objects\3.0_OLD and then did a reinstall. This forces the install to reinstall the crystal link. ** Pierson, Shawn [EMAIL PROTECTED] Jun 20, 2007 10:47 AM Good morning folks, When attempting to run a report out of the full client in 7.0, I get the following error: An error occurred while generating the Crystal report: 0x80004003 - Invalid pointer (ARERR 1904) Any ideas on what this is and how to fix it? The BMC knowledgebase is useless for this problem. Thanks, Shawn Pierson The information in this e-mail, and any files transmitted with it, is intended for the exclusive use of the recipient(s) to which it is addressed and may contain confidential, proprietary or privileged information. If you are not an intended recipient, you have received this transmission in error and any use, review, dissemination, distribution, printing or copying of this information is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately of the erroneous transmission by reply e-mail, immediately delete this e-mail and all electronic copies of it from your system and destroy any hard copies of it that you may have made. Thank you.__20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ARS Plugin RPC ports
Quick question In installing the db server we spec a TCP (written to the arconf file as TCD port) and a Plug-in port. We are behind a firewall so we are not using portmappper. In installing both the email and mid-tier it asks for the TCP port and an RPC port. What is the RPC port? Is this the Plug-in port? Regards Norm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Crystal Report Error
49808 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Yearsley Sent: Wednesday, June 20, 2007 12:30 PM To: arslist@ARSLIST.ORG Subject: Re: Crystal Report Error ** We have seen this error. In some cases a reinstall of the user or an upgrade fixed the problem. In others we renamed the folder C:\Program Files\Common Files\Business Objects\3.0 to C:\Program Files\Common Files\Business Objects\3.0_OLD and then did a reinstall. This forces the install to reinstall the crystal link. ** Pierson, Shawn [EMAIL PROTECTED] Jun 20, 2007 10:47 AM Good morning folks, When attempting to run a report out of the full client in 7.0, I get the following error: An error occurred while generating the Crystal report: 0x80004003 - Invalid pointer (ARERR 1904) Any ideas on what this is and how to fix it? The BMC knowledgebase is useless for this problem. Thanks, Shawn Pierson The information in this e-mail, and any files transmitted with it, is intended for the exclusive use of the recipient(s) to which it is addressed and may contain confidential, proprietary or privileged information. If you are not an intended recipient, you have received this transmission in error and any use, review, dissemination, distribution, printing or copying of this information is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately of the erroneous transmission by reply e-mail, immediately delete this e-mail and all electronic copies of it from your system and destroy any hard copies of it that you may have made. Thank you. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Crystal Report Error
Sorry, wrong email, been one of those days. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Yearsley Sent: Wednesday, June 20, 2007 12:30 PM To: arslist@ARSLIST.ORG Subject: Re: Crystal Report Error ** We have seen this error. In some cases a reinstall of the user or an upgrade fixed the problem. In others we renamed the folder C:\Program Files\Common Files\Business Objects\3.0 to C:\Program Files\Common Files\Business Objects\3.0_OLD and then did a reinstall. This forces the install to reinstall the crystal link. ** Pierson, Shawn [EMAIL PROTECTED] Jun 20, 2007 10:47 AM Good morning folks, When attempting to run a report out of the full client in 7.0, I get the following error: An error occurred while generating the Crystal report: 0x80004003 - Invalid pointer (ARERR 1904) Any ideas on what this is and how to fix it? The BMC knowledgebase is useless for this problem. Thanks, Shawn Pierson The information in this e-mail, and any files transmitted with it, is intended for the exclusive use of the recipient(s) to which it is addressed and may contain confidential, proprietary or privileged information. If you are not an intended recipient, you have received this transmission in error and any use, review, dissemination, distribution, printing or copying of this information is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately of the erroneous transmission by reply e-mail, immediately delete this e-mail and all electronic copies of it from your system and destroy any hard copies of it that you may have made. Thank you. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Error 1053: The service did not respond..
We have recently installed ARS 7 on a Windows 2003 Server into an Oracle 10G database that lives on a remote server. We have the full suite of products Incident/Problem/Change/Asset/SLM etc... We are now receiving an error at startup that I was hoping someone here could shed some light on. When we start the BMC Remedy Action Request Service we receive the following error: Could not start the BMC Remedy Action Request System Server service on Local Computer. Error 1053: The service did not respond to the start or control request in a timely fashion. The service does start but it is taking just over 6 minutes to actually do so. Remedy Support has told me that: The delay in startup appears to be just in the fact that the normal startup queries ARServer runs to the db to load the data dictionary information into memory are taking a bit of time to be returned from the db. Basically ARServer is just waiting for the db to return the full result set. Here is the query I am referring to: Jun 07 2007 10:58:51.7180 */SELECT schemaId,fieldId,vuiId,propShort,propLong FROM field_dispprop ORDER BY 1 ASC,2 ASC,3 ASC Jun 07 2007 10:58:51.7500 */OK Jun 07 2007 11:01:42.2340 */COMMIT WORK Their suggestion is to make sure that all NICs and Network Components are set to Full Duplex, yet they can not tell me why this would be the cause or the fix. Just that they have seen resolve the issue in some cases. In our environment that is easier said than done. Are switches run at Auto/Auto. We have ran sniffers and found that there is no packet loss at startup and there is no negotiation issues. My network folks can see no reason why the connection speeds would cause this issue. Has anyone else seen this in the 7.x environment and do you have some insight as to why? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
OT: Did you know you need bmc permission to switch support providers?
After several incidents with Support in the last few months I thought I should investigate other venues that provide services. Our contract is up the end of September so I thought I had plenty of time. I was just informed by a partner the following: Should you be interested in migrating support to a partner, any partner, there is a BMC policy that you need to be aware of that not many are: BMC must provide the customer and the partner approval for this migration in advance of 90 days of the renewal date. Further, the request to migrate must be initiated by the client with certain substance to validate/approve the request. As example, if your support contract renewal date is Sept 30 then BMC need provide approval before June 30. This is a tough policy to meet especially when it's not know. Technically this gives you but two weeks. Of course the voice of the customer is listened to when the date is passed but it's optimal to meet the date, at least with the request. Why would bmc have to provide permission for you to utilize a 'PARTNER' ??? It's not even just letting bmc know you're considering it. It appears it has to be a settled matter. What kind of relationship does bmc have with it's Partners? What is a customer supposed to think about that relationship? I would think they would welcome less customers stressing their support system. Others may get a contact within the initial SLA. I waited near 6 hours for initial contact on a High issue yesterday (supposed to be within 4 hours). At this point this is all I can say and keep it respectible. Susan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
SOLVED: Crystal Report Error
You all are correct. Reinstalling the WUT seemed to help. The information in this e-mail, and any files transmitted with it, is intended for the exclusive use of the recipient(s) to which it is addressed and may contain confidential, proprietary or privileged information. If you are not an intended recipient, you have received this transmission in error and any use, review, dissemination, distribution, printing or copying of this information is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately of the erroneous transmission by reply e-mail, immediately delete this e-mail and all electronic copies of it from your system and destroy any hard copies of it that you may have made. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARSPerl v/s Webservice
Ray, Any ARS API based client is limited to the OS's where that API is supported. A Web Service interface would not share that restriction. So assuming that the target OS is a supported OS, then either works about the same for submit operations. The only other advantage(maybe) that I can think of with the Web Services interface is that your Mid-Tier might have a pre-configured anonymous user that the WS client could use while the API interface would be required to supply username/password information too. However I doubt that you really want to make a WS that can create a ticket and be accessible to anyone who can find your Mid-Tier. So it is likely a mute point. :) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 6/20/07, Ray M [EMAIL PROTECTED] wrote: Hi: I have to make a decision whether to submit ticket creation and update using Webservice or ARSPerl. I am leaning towards ARSPerl just b'cos it's much simpler to code and any changes in the form will involve a minor change in the ARSPerl code. Wondering if there is anything I will miss going with ARSPerl instead of Webservice. TIA Ray ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Error 1053: The service did not respond..
This must be some sort of an oracle thing, right? My ARS 7.x Servers with ITSM 7 -asset/SLM/RKM/EIE using an instance of SQL Server 2005 on a separate machine have about a 1 minute service startup time. The servers are on the same subnet and connect to the same gigabit switch, but I don't see where that would make the difference between 15 minutes, or 8, and one! Am I missing something here?? Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Wednesday, June 20, 2007 1:31 PM To: arslist@ARSLIST.ORG Subject: Re: Error 1053: The service did not respond.. Live with it? :-/ Quite a few people have gone through the same thing you just did and nobody has found a way to speed things up. It's just a huge query with all the fields of ITSM7. I also have Disable Cache VUI Display properties turned off. Some people on the list see 15 minute startup times... I see 8, and consider myself lucky. Probably not what you wanted to hear... but certainly let us know if you find a way to drop it to under 5 minues! :-) -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Bardsley, Michael [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/20/2007 01:22 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Error 1053: The service did not respond.. ** We have recently installed ARS 7 on a Windows 2003 Server into an Oracle 10G database that lives on a remote server. We have the full suite of products Incident/Problem/Change/Asset/SLM etc... We are now receiving an error at startup that I was hoping someone here could shed some light on. When we start the BMC Remedy Action Request Service we receive the following error: Could not start the BMC Remedy Action Request System Server service on Local Computer. Error 1053: The service did not respond to the start or control request in a timely fashion. The service does start but it is taking just over 6 minutes to actually do so. Remedy Support has told me that: ?The delay in startup appears to be just in the fact that the normal startup queries ARServer runs to the db to load the data dictionary information into memory are taking a bit of time to be returned from the db. Basically ARServer is just waiting for the db to return the full result set. Here is the query I am referring to: Jun 07 2007 10:58:51.7180 */SELECT schemaId,fieldId,vuiId,propShort,propLong FROM field_dispprop ORDER BY 1 ASC,2 ASC,3 ASC Jun 07 2007 10:58:51.7500 */OK Jun 07 2007 11:01:42.2340 */COMMIT WORK? Their suggestion is to make sure that all NICs and Network Components are set to Full Duplex, yet they can not tell me why this would be the cause or the fix. Just that they have seen resolve the issue in some cases. In our environment that is easier said than done. Are switches run at Auto/Auto. We have ran sniffers and found that there is no packet loss at startup and there is no negotiation issues. My network folks can see no reason why the connection speeds would cause this issue. Has anyone else seen this in the 7.x environment and do you have some insight as to why? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Error 1053: The service did not respond..
The other thing the service is doing is acting as armonitor rather than arserver. So if you have plugins running, it has to wait to start those, in addition to AR Server, before the service is considered to be started. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Wednesday, June 20, 2007 11:31 AM To: arslist@ARSLIST.ORG Subject: Re: Error 1053: The service did not respond.. Live with it? :-/ Quite a few people have gone through the same thing you just did and nobody has found a way to speed things up. It's just a huge query with all the fields of ITSM7. I also have Disable Cache VUI Display properties turned off. Some people on the list see 15 minute startup times... I see 8, and consider myself lucky. Probably not what you wanted to hear... but certainly let us know if you find a way to drop it to under 5 minues! :-) -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Bardsley, Michael [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/20/2007 01:22 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Error 1053: The service did not respond.. ** We have recently installed ARS 7 on a Windows 2003 Server into an Oracle 10G database that lives on a remote server. We have the full suite of products Incident/Problem/Change/Asset/SLM etc... We are now receiving an error at startup that I was hoping someone here could shed some light on. When we start the BMC Remedy Action Request Service we receive the following error: Could not start the BMC Remedy Action Request System Server service on Local Computer. Error 1053: The service did not respond to the start or control request in a timely fashion. The service does start but it is taking just over 6 minutes to actually do so. Remedy Support has told me that: ?The delay in startup appears to be just in the fact that the normal startup queries ARServer runs to the db to load the data dictionary information into memory are taking a bit of time to be returned from the db. Basically ARServer is just waiting for the db to return the full result set. Here is the query I am referring to: Jun 07 2007 10:58:51.7180 */SELECT schemaId,fieldId,vuiId,propShort,propLong FROM field_dispprop ORDER BY 1 ASC,2 ASC,3 ASC Jun 07 2007 10:58:51.7500 */OK Jun 07 2007 11:01:42.2340 */COMMIT WORK? Their suggestion is to make sure that all NICs and Network Components are set to Full Duplex, yet they can not tell me why this would be the cause or the fix. Just that they have seen resolve the issue in some cases. In our environment that is easier said than done. Are switches run at Auto/Auto. We have ran sniffers and found that there is no packet loss at startup and there is no negotiation issues. My network folks can see no reason why the connection speeds would cause this issue. Has anyone else seen this in the 7.x environment and do you have some insight as to why? __20060125___This posting was submitted with HTML in it___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OT: Did you know you need bmc permission to switch support providers?
That tilts just about everything to BMC's favor. Can you let the contract lapse, then pick it up a few weeks later with a partner? As for waiting, I've been waiting since June 18 for additional response--after the initial we're looking into it--to an issue with workflow (manually relating one asset to another). My issue is High also and we're on a fast turnaround sort of contract as well. On 6/20/07, Susan Palmer [EMAIL PROTECTED] wrote: ** After several incidents with Support in the last few months I thought I should investigate other venues that provide services. Our contract is up the end of September so I thought I had plenty of time. I was just informed by a partner the following: Should you be interested in migrating support to a partner, any partner, there is a BMC policy that you need to be aware of that not many are: BMC must provide the customer and the partner approval for this migration in advance of 90 days of the renewal date. Further, the request to migrate must be initiated by the client with certain substance to validate/approve the request. As example, if your support contract renewal date is Sept 30 then BMC need provide approval before June 30. This is a tough policy to meet especially when it's not know. Technically this gives you but two weeks. Of course the voice of the customer is listened to when the date is passed but it's optimal to meet the date, at least with the request. Why would bmc have to provide permission for you to utilize a 'PARTNER' ??? It's not even just letting bmc know you're considering it. It appears it has to be a settled matter. What kind of relationship does bmc have with it's Partners? What is a customer supposed to think about that relationship? I would think they would welcome less customers stressing their support system. Others may get a contact within the initial SLA. I waited near 6 hours for initial contact on a High issue yesterday (supposed to be within 4 hours). At this point this is all I can say and keep it respectible. Susan __20060125___This posting was submitted with HTML in it___ -- Bob Rowe, Remedy Action Request System Development and Administration [EMAIL PROTECTED] The golden rule is to test everything in the light of reason and experience, no matter from where it comes. Mohandas K. Gandhi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARSPerl v/s Webservice
The only point I can think of is a question... What is the source that will be creating your tickets? With some applications it may be easer to use web services than call an external program (API). i.e. If you are trying to create tickets in Remedy directly from an Oracle database it is much easier to call a Web Service than to call an external program. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, June 20, 2007 1:37 PM To: arslist@ARSLIST.ORG Subject: Re: ARSPerl v/s Webservice Ray, Any ARS API based client is limited to the OS's where that API is supported. A Web Service interface would not share that restriction. So assuming that the target OS is a supported OS, then either works about the same for submit operations. The only other advantage(maybe) that I can think of with the Web Services interface is that your Mid-Tier might have a pre-configured anonymous user that the WS client could use while the API interface would be required to supply username/password information too. However I doubt that you really want to make a WS that can create a ticket and be accessible to anyone who can find your Mid-Tier. So it is likely a mute point. :) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 6/20/07, Ray M [EMAIL PROTECTED] wrote: Hi: I have to make a decision whether to submit ticket creation and update using Webservice or ARSPerl. I am leaning towards ARSPerl just b'cos it's much simpler to code and any changes in the form will involve a minor change in the ARSPerl code. Wondering if there is anything I will miss going with ARSPerl instead of Webservice. TIA Ray ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Error 1053: The service did not respond..
Am I missing something here?? No... but maybe I am? I guess it could be an Oracle thing. I suppose all the long startups I've heard of are on Oracle. Anyone on Oracle have fast (5min) startup times with ITSM7? -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 strauss [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/20/2007 02:04 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Error 1053: The service did not respond.. This must be some sort of an oracle thing, right? My ARS 7.x Servers with ITSM 7 -asset/SLM/RKM/EIE using an instance of SQL Server 2005 on a separate machine have about a 1 minute service startup time. The servers are on the same subnet and connect to the same gigabit switch, but I don't see where that would make the difference between 15 minutes, or 8, and one! Am I missing something here?? Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Wednesday, June 20, 2007 1:31 PM To: arslist@ARSLIST.ORG Subject: Re: Error 1053: The service did not respond.. Live with it? :-/ Quite a few people have gone through the same thing you just did and nobody has found a way to speed things up. It's just a huge query with all the fields of ITSM7. I also have Disable Cache VUI Display properties turned off. Some people on the list see 15 minute startup times... I see 8, and consider myself lucky. Probably not what you wanted to hear... but certainly let us know if you find a way to drop it to under 5 minues! :-) -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Bardsley, Michael [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/20/2007 01:22 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Error 1053: The service did not respond.. ** We have recently installed ARS 7 on a Windows 2003 Server into an Oracle 10G database that lives on a remote server. We have the full suite of products Incident/Problem/Change/Asset/SLM etc... We are now receiving an error at startup that I was hoping someone here could shed some light on. When we start the BMC Remedy Action Request Service we receive the following error: Could not start the BMC Remedy Action Request System Server service on Local Computer. Error 1053: The service did not respond to the start or control request in a timely fashion. The service does start but it is taking just over 6 minutes to actually do so. Remedy Support has told me that: ?The delay in startup appears to be just in the fact that the normal startup queries ARServer runs to the db to load the data dictionary information into memory are taking a bit of time to be returned from the db. Basically ARServer is just waiting for the db to return the full result set. Here is the query I am referring to: Jun 07 2007 10:58:51.7180 */SELECT schemaId,fieldId,vuiId,propShort,propLong FROM field_dispprop ORDER BY 1 ASC,2 ASC,3 ASC Jun 07 2007 10:58:51.7500 */OK Jun 07 2007 11:01:42.2340 */COMMIT WORK? Their suggestion is to make sure that all NICs and Network Components are set to Full Duplex, yet they can not tell me why this would be the cause or the fix. Just that they have seen resolve the issue in some cases. In our environment that is easier said than done. Are switches run at Auto/Auto. We have ran sniffers and found that there is no packet loss at startup and there is no negotiation issues. My network folks can see no reason why the connection speeds would cause this issue. Has anyone else seen this in the 7.x environment and do you have some insight as to why? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
parsing email subject line to create/update tickets
Hi all, I apologize if this has already been posted... I posted it from the ARSList web page and it seems that it isn't showing up in the online archive, so I fear it may also have not gone out to the list. I'm currently developing a custom application for a client which involves an integration with the ARS Email Engine to create/update tickets. We are on version 7.01 p2 on MSSQL 2005. The client does not want to be restricted to using email templates. When a new email arrives, the system should parse the subject line for a ticket number. If a valid number is found, the email should update the existing ticket. If no valid number is found, a new ticket should be created. The best way I can think of to do this is to create some custom workflow on the 'AR System Email Messages' and 'AR System Email Attachments' to perform these operations, which should be fairly simple. My question is this... does anyone see any reason why this is a bad idea? Could we have problems with this custom workflow being overwritten or becoming invalidated when applying patches or new email engine versions? And if so, what is the best way to go about this other than adding custom workflow to the forms mentioned above? Thanks in advance for your input! ~Mike -- Michael J Balogh Wingspan Systems Inc [EMAIL PROTECTED] http://www.wingspaninc.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: parsing email subject line to create/update tickets
Well, the biggest problem with the template methodology in general, and this particular issue, is that of data integrity. The data format and structure must usually be an exact match to what ARS is looking for, or it won't find a match. Are your users going to be able to provide that nearly perfect level of data integrity when it comes to the subject? That sounds unlikely, given the number of variant ways the same issue could be verbalized in the subject line. How will you deal with a subject line that matches multiple tickets? Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Balogh Sent: Wednesday, June 20, 2007 12:45 PM To: arslist@ARSLIST.ORG Subject: parsing email subject line to create/update tickets Hi all, I apologize if this has already been posted... I posted it from the ARSList web page and it seems that it isn't showing up in the online archive, so I fear it may also have not gone out to the list. I'm currently developing a custom application for a client which involves an integration with the ARS Email Engine to create/update tickets. We are on version 7.01 p2 on MSSQL 2005. The client does not want to be restricted to using email templates. When a new email arrives, the system should parse the subject line for a ticket number. If a valid number is found, the email should update the existing ticket. If no valid number is found, a new ticket should be created. The best way I can think of to do this is to create some custom workflow on the 'AR System Email Messages' and 'AR System Email Attachments' to perform these operations, which should be fairly simple. My question is this... does anyone see any reason why this is a bad idea? Could we have problems with this custom workflow being overwritten or becoming invalidated when applying patches or new email engine versions? And if so, what is the best way to go about this other than adding custom workflow to the forms mentioned above? Thanks in advance for your input! ~Mike -- Michael J Balogh Wingspan Systems Inc [EMAIL PROTECTED] http://www.wingspaninc.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: parsing email subject line to create/update tickets
Mike, I added custom workflow to ar system messages form. My protection is to have it all documented and backed up in a def file. That said, I'm on Patch 3 and none of the patches have impacted my worklow or the additional fields I placed on the form. Biggest problem I had to account for is to avoid a looping situation caused by out of office replies. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Mike Balogh [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/20/2007 03:45 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject parsing email subject line to create/update tickets Hi all, I apologize if this has already been posted... I posted it from the ARSList web page and it seems that it isn't showing up in the online archive, so I fear it may also have not gone out to the list. I'm currently developing a custom application for a client which involves an integration with the ARS Email Engine to create/update tickets. We are on version 7.01 p2 on MSSQL 2005. The client does not want to be restricted to using email templates. When a new email arrives, the system should parse the subject line for a ticket number. If a valid number is found, the email should update the existing ticket. If no valid number is found, a new ticket should be created. The best way I can think of to do this is to create some custom workflow on the 'AR System Email Messages' and 'AR System Email Attachments' to perform these operations, which should be fairly simple. My question is this... does anyone see any reason why this is a bad idea? Could we have problems with this custom workflow being overwritten or becoming invalidated when applying patches or new email engine versions? And if so, what is the best way to go about this other than adding custom workflow to the forms mentioned above? Thanks in advance for your input! ~Mike -- Michael J Balogh Wingspan Systems Inc [EMAIL PROTECTED] http://www.wingspaninc.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: parsing email subject line to create/update tickets
Rick, For certain things it does seem like it would make sense. I can think of two scenarios where you would want this: 1) Email Approvals. Let the approver simply respond with Approve or Reject in the body and leave it at that. The system can be case insensitive and drop off the d or ed pretty easily if they say Approved or Rejected instead. 2) Requester Emails. Set up a mailbox for helpdesk requests to automatically go to. Set the subject line of the email to be the summary and the body to be the short description. Attachments would be a problem as well, but as long as the users know to only include plain text it's not a huge deal. I don't know that Mike is necessarily trying to do either of these and may be doing something more complex, but I can see the benefits of using freeform emails as data insertion points. Shawn -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, June 20, 2007 2:55 PM To: arslist@ARSLIST.ORG Subject: Re: parsing email subject line to create/update tickets Well, the biggest problem with the template methodology in general, and this particular issue, is that of data integrity. The data format and structure must usually be an exact match to what ARS is looking for, or it won't find a match. Are your users going to be able to provide that nearly perfect level of data integrity when it comes to the subject? That sounds unlikely, given the number of variant ways the same issue could be verbalized in the subject line. How will you deal with a subject line that matches multiple tickets? Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Balogh Sent: Wednesday, June 20, 2007 12:45 PM To: arslist@ARSLIST.ORG Subject: parsing email subject line to create/update tickets Hi all, I apologize if this has already been posted... I posted it from the ARSList web page and it seems that it isn't showing up in the online archive, so I fear it may also have not gone out to the list. I'm currently developing a custom application for a client which involves an integration with the ARS Email Engine to create/update tickets. We are on version 7.01 p2 on MSSQL 2005. The client does not want to be restricted to using email templates. When a new email arrives, the system should parse the subject line for a ticket number. If a valid number is found, the email should update the existing ticket. If no valid number is found, a new ticket should be created. The best way I can think of to do this is to create some custom workflow on the 'AR System Email Messages' and 'AR System Email Attachments' to perform these operations, which should be fairly simple. My question is this... does anyone see any reason why this is a bad idea? Could we have problems with this custom workflow being overwritten or becoming invalidated when applying patches or new email engine versions? And if so, what is the best way to go about this other than adding custom workflow to the forms mentioned above? Thanks in advance for your input! ~Mike -- Michael J Balogh Wingspan Systems Inc [EMAIL PROTECTED] http://www.wingspaninc.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are The information in this e-mail, and any files transmitted with it, is intended for the exclusive use of the recipient(s) to which it is addressed and may contain confidential, proprietary or privileged information. If you are not an intended recipient, you have received this transmission in error and any use, review, dissemination, distribution, printing or copying of this information is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately of the erroneous transmission by reply e-mail, immediately delete this e-mail and all electronic copies of it from your system and destroy any hard copies of it that you may have made. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: parsing email subject line to create/update tickets
Rick, Our intention is to avoid using templates for that very reason. Which is why I'm looking at writing custom workflow on the email forms to do the parsing and creation/update of tickets. Sorry if my email wasn't clear. ~Mike -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, June 20, 2007 3:55 PM To: arslist@ARSLIST.ORG Subject: RE: parsing email subject line to create/update tickets Well, the biggest problem with the template methodology in general, and this particular issue, is that of data integrity. The data format and structure must usually be an exact match to what ARS is looking for, or it won't find a match. Are your users going to be able to provide that nearly perfect level of data integrity when it comes to the subject? That sounds unlikely, given the number of variant ways the same issue could be verbalized in the subject line. How will you deal with a subject line that matches multiple tickets? Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Balogh Sent: Wednesday, June 20, 2007 12:45 PM To: arslist@ARSLIST.ORG Subject: parsing email subject line to create/update tickets Hi all, I apologize if this has already been posted... I posted it from the ARSList web page and it seems that it isn't showing up in the online archive, so I fear it may also have not gone out to the list. I'm currently developing a custom application for a client which involves an integration with the ARS Email Engine to create/update tickets. We are on version 7.01 p2 on MSSQL 2005. The client does not want to be restricted to using email templates. When a new email arrives, the system should parse the subject line for a ticket number. If a valid number is found, the email should update the existing ticket. If no valid number is found, a new ticket should be created. The best way I can think of to do this is to create some custom workflow on the 'AR System Email Messages' and 'AR System Email Attachments' to perform these operations, which should be fairly simple. My question is this... does anyone see any reason why this is a bad idea? Could we have problems with this custom workflow being overwritten or becoming invalidated when applying patches or new email engine versions? And if so, what is the best way to go about this other than adding custom workflow to the forms mentioned above? Thanks in advance for your input! ~Mike -- Michael J Balogh Wingspan Systems Inc [EMAIL PROTECTED] http://www.wingspaninc.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Error 1053: The service did not respond..
I was told that this was found on when the DB was on a Remote Oracle server. But they could not answer why. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Wednesday, June 20, 2007 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: Error 1053: The service did not respond.. This must be some sort of an oracle thing, right? My ARS 7.x Servers with ITSM 7 -asset/SLM/RKM/EIE using an instance of SQL Server 2005 on a separate machine have about a 1 minute service startup time. The servers are on the same subnet and connect to the same gigabit switch, but I don't see where that would make the difference between 15 minutes, or 8, and one! Am I missing something here?? Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Wednesday, June 20, 2007 1:31 PM To: arslist@ARSLIST.ORG Subject: Re: Error 1053: The service did not respond.. Live with it? :-/ Quite a few people have gone through the same thing you just did and nobody has found a way to speed things up. It's just a huge query with all the fields of ITSM7. I also have Disable Cache VUI Display properties turned off. Some people on the list see 15 minute startup times... I see 8, and consider myself lucky. Probably not what you wanted to hear... but certainly let us know if you find a way to drop it to under 5 minues! :-) -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Bardsley, Michael [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/20/2007 01:22 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Error 1053: The service did not respond.. ** We have recently installed ARS 7 on a Windows 2003 Server into an Oracle 10G database that lives on a remote server. We have the full suite of products Incident/Problem/Change/Asset/SLM etc... We are now receiving an error at startup that I was hoping someone here could shed some light on. When we start the BMC Remedy Action Request Service we receive the following error: Could not start the BMC Remedy Action Request System Server service on Local Computer. Error 1053: The service did not respond to the start or control request in a timely fashion. The service does start but it is taking just over 6 minutes to actually do so. Remedy Support has told me that: ?The delay in startup appears to be just in the fact that the normal startup queries ARServer runs to the db to load the data dictionary information into memory are taking a bit of time to be returned from the db. Basically ARServer is just waiting for the db to return the full result set. Here is the query I am referring to: Jun 07 2007 10:58:51.7180 */SELECT schemaId,fieldId,vuiId,propShort,propLong FROM field_dispprop ORDER BY 1 ASC,2 ASC,3 ASC Jun 07 2007 10:58:51.7500 */OK Jun 07 2007 11:01:42.2340 */COMMIT WORK? Their suggestion is to make sure that all NICs and Network Components are set to Full Duplex, yet they can not tell me why this would be the cause or the fix. Just that they have seen resolve the issue in some cases. In our environment that is easier said than done. Are switches run at Auto/Auto. We have ran sniffers and found that there is no packet loss at startup and there is no negotiation issues. My network folks can see no reason why the connection speeds would cause this issue. Has anyone else seen this in the 7.x environment and do you have some insight as to why? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: parsing email subject line to create/update tickets
For the examples you state, yes, those can work, because it's easy to get the data correct. For issues requiring a more complex match (like an entire subject line), that becomes exponentially more difficult. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Wednesday, June 20, 2007 1:02 PM To: arslist@ARSLIST.ORG Subject: Re: parsing email subject line to create/update tickets Rick, For certain things it does seem like it would make sense. I can think of two scenarios where you would want this: 1) Email Approvals. Let the approver simply respond with Approve or Reject in the body and leave it at that. The system can be case insensitive and drop off the d or ed pretty easily if they say Approved or Rejected instead. 2) Requester Emails. Set up a mailbox for helpdesk requests to automatically go to. Set the subject line of the email to be the summary and the body to be the short description. Attachments would be a problem as well, but as long as the users know to only include plain text it's not a huge deal. I don't know that Mike is necessarily trying to do either of these and may be doing something more complex, but I can see the benefits of using freeform emails as data insertion points. Shawn -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, June 20, 2007 2:55 PM To: arslist@ARSLIST.ORG Subject: Re: parsing email subject line to create/update tickets Well, the biggest problem with the template methodology in general, and this particular issue, is that of data integrity. The data format and structure must usually be an exact match to what ARS is looking for, or it won't find a match. Are your users going to be able to provide that nearly perfect level of data integrity when it comes to the subject? That sounds unlikely, given the number of variant ways the same issue could be verbalized in the subject line. How will you deal with a subject line that matches multiple tickets? Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Balogh Sent: Wednesday, June 20, 2007 12:45 PM To: arslist@ARSLIST.ORG Subject: parsing email subject line to create/update tickets Hi all, I apologize if this has already been posted... I posted it from the ARSList web page and it seems that it isn't showing up in the online archive, so I fear it may also have not gone out to the list. I'm currently developing a custom application for a client which involves an integration with the ARS Email Engine to create/update tickets. We are on version 7.01 p2 on MSSQL 2005. The client does not want to be restricted to using email templates. When a new email arrives, the system should parse the subject line for a ticket number. If a valid number is found, the email should update the existing ticket. If no valid number is found, a new ticket should be created. The best way I can think of to do this is to create some custom workflow on the 'AR System Email Messages' and 'AR System Email Attachments' to perform these operations, which should be fairly simple. My question is this... does anyone see any reason why this is a bad idea? Could we have problems with this custom workflow being overwritten or becoming invalidated when applying patches or new email engine versions? And if so, what is the best way to go about this other than adding custom workflow to the forms mentioned above? Thanks in advance for your input! ~Mike -- Michael J Balogh Wingspan Systems Inc [EMAIL PROTECTED] http://www.wingspaninc.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are The information in this e-mail, and any files transmitted with it, is intended for the exclusive use of the recipient(s) to which it is addressed and may contain confidential, proprietary or privileged information. If you are not an intended recipient, you have received this transmission in error and any use, review, dissemination, distribution, printing or copying of this information is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately of the erroneous transmission by reply e-mail, immediately delete this e-mail and all electronic copies of it from your system and destroy any hard copies of it that you may have made. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: parsing email subject line to create/update tickets
The only thing I'll be parsing for in the subject line is a valid ticket ID, so that part of it won't be very complex. Most of my concern lies in adding custom workflow to system forms and past experiences where patches or new versions overwrote customizations on the User and Group forms. ~Mike -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, June 20, 2007 4:15 PM To: arslist@ARSLIST.ORG Subject: RE: parsing email subject line to create/update tickets For the examples you state, yes, those can work, because it's easy to get the data correct. For issues requiring a more complex match (like an entire subject line), that becomes exponentially more difficult. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Wednesday, June 20, 2007 1:02 PM To: arslist@ARSLIST.ORG Subject: Re: parsing email subject line to create/update tickets Rick, For certain things it does seem like it would make sense. I can think of two scenarios where you would want this: 1) Email Approvals. Let the approver simply respond with Approve or Reject in the body and leave it at that. The system can be case insensitive and drop off the d or ed pretty easily if they say Approved or Rejected instead. 2) Requester Emails. Set up a mailbox for helpdesk requests to automatically go to. Set the subject line of the email to be the summary and the body to be the short description. Attachments would be a problem as well, but as long as the users know to only include plain text it's not a huge deal. I don't know that Mike is necessarily trying to do either of these and may be doing something more complex, but I can see the benefits of using freeform emails as data insertion points. Shawn -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, June 20, 2007 2:55 PM To: arslist@ARSLIST.ORG Subject: Re: parsing email subject line to create/update tickets Well, the biggest problem with the template methodology in general, and this particular issue, is that of data integrity. The data format and structure must usually be an exact match to what ARS is looking for, or it won't find a match. Are your users going to be able to provide that nearly perfect level of data integrity when it comes to the subject? That sounds unlikely, given the number of variant ways the same issue could be verbalized in the subject line. How will you deal with a subject line that matches multiple tickets? Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Balogh Sent: Wednesday, June 20, 2007 12:45 PM To: arslist@ARSLIST.ORG Subject: parsing email subject line to create/update tickets Hi all, I apologize if this has already been posted... I posted it from the ARSList web page and it seems that it isn't showing up in the online archive, so I fear it may also have not gone out to the list. I'm currently developing a custom application for a client which involves an integration with the ARS Email Engine to create/update tickets. We are on version 7.01 p2 on MSSQL 2005. The client does not want to be restricted to using email templates. When a new email arrives, the system should parse the subject line for a ticket number. If a valid number is found, the email should update the existing ticket. If no valid number is found, a new ticket should be created. The best way I can think of to do this is to create some custom workflow on the 'AR System Email Messages' and 'AR System Email Attachments' to perform these operations, which should be fairly simple. My question is this... does anyone see any reason why this is a bad idea? Could we have problems with this custom workflow being overwritten or becoming invalidated when applying patches or new email engine versions? And if so, what is the best way to go about this other than adding custom workflow to the forms mentioned above? Thanks in advance for your input! ~Mike -- Michael J Balogh Wingspan Systems Inc [EMAIL PROTECTED] http://www.wingspaninc.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are The information in this e-mail, and any files transmitted with it, is intended for the exclusive use of the recipient(s) to which it is addressed and may contain confidential, proprietary or privileged information. If you are not an intended recipient, you have received this transmission in error and any use, review, dissemination, distribution, printing or copying of this information is
Re: Question about Field ID's in the 200000000 range
Robert, here is the list that describes the reserved field ID ranges 1-99 Core fields 101-149 Access control fields 150-159 AR System Message Catalog 200-399 Distributed Server Option forms 450-469 Audit fields 600-699 Business Time forms 700-750 Alert forms 800-810 Server Events form 820-880 Business Time forms 900-999 Server Statistics form 1000-1100 Form Action fields 1101-1399 Application Statistics forms 1500-1525 Currency forms 1700-1799 Roles form 2000-2299 Application States 2300-2699 Business Time forms 1-14999 Approval Server Option 15000-15999 Enterprise Integration Engine 17000-17399 Reporting forms 2-3 Preference forms 4-40499 Flashboards 6-60999 Dynamic group fields 100-199 Global fields 300-399 Window-scoped global fields Guillaume From: Robert Halstead Sent: Wed 06/20/07 1:24 PM To: arslist@ARSLIST.ORG Subject: Question about Field ID's in the 2 range I've tried to look through the docs on field ID's in the 200,000,000 range but have turned up nothing. I was thinking it was some global field id however, according to the docs, regular global fields are 100-200,000,000 and window global fields are 300,000,000 - 500,000,000 or something like that. So what exactly is the 200 million range for? Application Global fields? -- A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed. Robert Halstead ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Observance on ITSM 7 Patch 4
I have stumbled across an Observance on ITSM 7 Patch 4 No where can I locate in the Release Notes (Read me, etc that is) a comment about any updates being performed on CTM:People. Yes, in patch 3 there is a change mentioned to CTM:People Template as: ID : SW00246202 Summary* : The Site ID (hidden field) has the wrong value on CTM:People Template. But no reference to any updates needed to CTM:People, however after reviewing all the forms which were updated after install of patch 4, CTM:People was in-fact updated. I found that a VUI Definition exists for this form in Asset Management, Change Management, Incident Management and Problem Management definition files at patch 3, and carried into patch 4! (thankfully we download all the patches before archive :) ) This brings me to several Observances and sore points: * Vui was updated without a regarding statement in the 'read me' or documented by a SW bug/enhancement. This means it will still be a manual process to TRY BEFORE I BUY so to say. How can I honestly state to my group(s) This is what is changed in Patch X simply by using the documentation! -- Time for yet another development sandbox so we can put it on and compare real dev to sandbox dev and come up with our own list of objects... * Upgrade process is not efficient; as this is a Core Form used by all modules, and should be performed as a first step to the upgrade. This resulted in the form being updated 4 times during the whole process!!! And I wonder why sometimes things take so long? -- Example, step one is install the core updates, and then any modules you happen to have deployed. * Curiosity now about Application dependencies, I know IF you are going to patch, all Modules should be at the same patch level, but what if you only need a patch to fix a known issue in one module? Are we now forced to upgrade all modules regardless? Granted in this instance only the VUI was updated, but if the core-form was updated what else might happen? Not really looking for an answer, unless someone has a documented reason for the update to the VUI on CTM:People at Patch-3 I would sure like to hear it!! And I am NOT intending on starting another BMC Rant, but sometimes the shoe-fits :( Thanks-n-advance; HDT Platform Incident / Problem Manager Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. VISIT US AT: www.infineon.com * This e-mail and any attachments are confidential and may be subject to legal or some other professional privilege. They are intended solely for the attention and use of the named addressee(s). If you are not the named addressee(s) you must not use, disclose, retain or reproduce all or any part of the information contained in this e-mail or any attachments. Any unauthorized use or disclosure may be unlawful. If you have received this e-mail by mistake, please inform the sender immediately and delete it and all copies from your system and destroy any hard copies of it. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ITSM 7 in submitter mode changeable?
We have always, in general, suggested clients use Submitter Mode Locked for the flexibility it brings. However, I've heard anecdotes that parts of ITSM 7 required submitter mode changeable. However, I can't see anything in the guides to confirm or deny this. The only item I see is in the Config Guide discussing guest users for the Requester Console, which states that submitter mode locked should be used if submitters need to cancel requests. Is anyone running ITSM 7 in submitter mode changeable? Is there a specific reason you are? Thanks for the help- Kelly Heikkila Kinetic Data, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Using a Flashboard to monitor Number of Users
I have been trying in vain to create a Flash Board that shows the Server Stats (taken every 5 mins) for Number of Logged in users, fixed licenses, and floating licenses on a nice line chart for days now! Does anyone have exact instructions or maybe just a .DEF with all the necessary steps? I am on ARS 6.3. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Error 1053: The service did not respond..
Have you tuned the SQL Server 2005 database that your ARS 7.X servers use? (added appropriate indexes, memory cache settings are high, etc)? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Wednesday, June 20, 2007 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: Error 1053: The service did not respond.. This must be some sort of an oracle thing, right? My ARS 7.x Servers with ITSM 7 -asset/SLM/RKM/EIE using an instance of SQL Server 2005 on a separate machine have about a 1 minute service startup time. The servers are on the same subnet and connect to the same gigabit switch, but I don't see where that would make the difference between 15 minutes, or 8, and one! Am I missing something here?? Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Wednesday, June 20, 2007 1:31 PM To: arslist@ARSLIST.ORG Subject: Re: Error 1053: The service did not respond.. Live with it? :-/ Quite a few people have gone through the same thing you just did and nobody has found a way to speed things up. It's just a huge query with all the fields of ITSM7. I also have Disable Cache VUI Display properties turned off. Some people on the list see 15 minute startup times... I see 8, and consider myself lucky. Probably not what you wanted to hear... but certainly let us know if you find a way to drop it to under 5 minues! :-) -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Bardsley, Michael [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/20/2007 01:22 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Error 1053: The service did not respond.. ** We have recently installed ARS 7 on a Windows 2003 Server into an Oracle 10G database that lives on a remote server. We have the full suite of products Incident/Problem/Change/Asset/SLM etc... We are now receiving an error at startup that I was hoping someone here could shed some light on. When we start the BMC Remedy Action Request Service we receive the following error: Could not start the BMC Remedy Action Request System Server service on Local Computer. Error 1053: The service did not respond to the start or control request in a timely fashion. The service does start but it is taking just over 6 minutes to actually do so. Remedy Support has told me that: ?The delay in startup appears to be just in the fact that the normal startup queries ARServer runs to the db to load the data dictionary information into memory are taking a bit of time to be returned from the db. Basically ARServer is just waiting for the db to return the full result set. Here is the query I am referring to: Jun 07 2007 10:58:51.7180 */SELECT schemaId,fieldId,vuiId,propShort,propLong FROM field_dispprop ORDER BY 1 ASC,2 ASC,3 ASC Jun 07 2007 10:58:51.7500 */OK Jun 07 2007 11:01:42.2340 */COMMIT WORK? Their suggestion is to make sure that all NICs and Network Components are set to Full Duplex, yet they can not tell me why this would be the cause or the fix. Just that they have seen resolve the issue in some cases. In our environment that is easier said than done. Are switches run at Auto/Auto. We have ran sniffers and found that there is no packet loss at startup and there is no negotiation issues. My network folks can see no reason why the connection speeds would cause this issue. Has anyone else seen this in the 7.x environment and do you have some insight as to why? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Error 1053: The service did not respond..
No, basically default installs of SQL Server 2005 Standard x64, ARS 7.0.01.003, and ITSM 7.0.01.004. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Wednesday, June 20, 2007 3:55 PM To: arslist@ARSLIST.ORG Subject: Re: Error 1053: The service did not respond.. Have you tuned the SQL Server 2005 database that your ARS 7.X servers use? (added appropriate indexes, memory cache settings are high, etc)? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Wednesday, June 20, 2007 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: Error 1053: The service did not respond.. This must be some sort of an oracle thing, right? My ARS 7.x Servers with ITSM 7 -asset/SLM/RKM/EIE using an instance of SQL Server 2005 on a separate machine have about a 1 minute service startup time. The servers are on the same subnet and connect to the same gigabit switch, but I don't see where that would make the difference between 15 minutes, or 8, and one! Am I missing something here?? Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Wednesday, June 20, 2007 1:31 PM To: arslist@ARSLIST.ORG Subject: Re: Error 1053: The service did not respond.. Live with it? :-/ Quite a few people have gone through the same thing you just did and nobody has found a way to speed things up. It's just a huge query with all the fields of ITSM7. I also have Disable Cache VUI Display properties turned off. Some people on the list see 15 minute startup times... I see 8, and consider myself lucky. Probably not what you wanted to hear... but certainly let us know if you find a way to drop it to under 5 minues! :-) -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Bardsley, Michael [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/20/2007 01:22 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Error 1053: The service did not respond.. ** We have recently installed ARS 7 on a Windows 2003 Server into an Oracle 10G database that lives on a remote server. We have the full suite of products Incident/Problem/Change/Asset/SLM etc... We are now receiving an error at startup that I was hoping someone here could shed some light on. When we start the BMC Remedy Action Request Service we receive the following error: Could not start the BMC Remedy Action Request System Server service on Local Computer. Error 1053: The service did not respond to the start or control request in a timely fashion. The service does start but it is taking just over 6 minutes to actually do so. Remedy Support has told me that: ?The delay in startup appears to be just in the fact that the normal startup queries ARServer runs to the db to load the data dictionary information into memory are taking a bit of time to be returned from the db. Basically ARServer is just waiting for the db to return the full result set. Here is the query I am referring to: Jun 07 2007 10:58:51.7180 */SELECT schemaId,fieldId,vuiId,propShort,propLong FROM field_dispprop ORDER BY 1 ASC,2 ASC,3 ASC Jun 07 2007 10:58:51.7500 */OK Jun 07 2007 11:01:42.2340 */COMMIT WORK? Their suggestion is to make sure that all NICs and Network Components are set to Full Duplex, yet they can not tell me why this would be the cause or the fix. Just that they have seen resolve the issue in some cases. In our environment that is easier said than done. Are switches run at Auto/Auto. We have ran sniffers and found that there is no packet loss at startup and there is no negotiation issues. My network folks can see no reason why the connection speeds would cause this issue. Has anyone else seen this in the 7.x environment and do you have some insight as to why? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Using a Flashboard to monitor Number of Users
I turned on server stat's cumulitive queue only every 240 seconds - 4 min I created a variable of FB:server stats current users fixed form server statistics qual 'Time' = ($TIMESTAMP$ - 180) Operation: sum Expression: 'Fixed Write Connections' Primary: Fixed Write Connections Schedule: off Permissions : Whatever Created Flashboard called FB:Write license fixed - floating Bar type added 2 varibles -- the one's above for fixed and floating nothing changed on configure variable or axis/legends added permissions attached to a Data Visulaization on a Form.. Boom -- working.. Hope this helps some. On 6/20/07, Paul Duer [EMAIL PROTECTED] wrote: ** I have been trying in vain to create a Flash Board that shows the Server Stats (taken every 5 mins) for Number of Logged in users, fixed licenses, and floating licenses on a nice line chart for days now! Does anyone have exact instructions or maybe just a .DEF with all the necessary steps? I am on ARS 6.3. __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS Plugin RPC ports
RPC refers to the RPC Program Number of a specific server queue. It is not a TCP port of any kind. Normally you would leave this blank unless you have defined a private queue in Remedy Administrator (Server Information Server Ports Queues), in which case you would specify the RPC number of that queue in order to force all traffic from the client (in this case your Email Engine and Mid Tier servers) to use threads dedicated to that queue. This lets you segment that traffic and prevents it from tying up threads that end users might be using in Remedy User. The Plug-in port is the TCP port that the Plug-in server listens on for requests from AR Server. Chad Hall (501) 342-2650 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dignard, Norman Sent: Wednesday, June 20, 2007 12:54 PM To: arslist@ARSLIST.ORG Subject: ARS Plugin RPC ports Quick question In installing the db server we spec a TCP (written to the arconf file as TCD port) and a Plug-in port. We are behind a firewall so we are not using portmappper. In installing both the email and mid-tier it asks for the TCP port and an RPC port. What is the RPC port? Is this the Plug-in port? Regards Norm __20060125___This posting was submitted with HTML in it___ *** The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank You. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: parsing email subject line to create/update tickets
Mike, What you suggest is what we have implemented. Here's why I think it is a bad idea: 1) Performance issue, custom workflow on 'AR System Email Messages' is supposed to be lean and mean and simple, out-of-the-box. 2) All the customization will be lost with the upgrades of Email Engine (unless it's a binary update only but we lost all the customization going from 7.0 to 7.0.01) We are in the process of re-architecting the entire email design and parsing mechanism. Our approach is to have a staging form which gets the data from 'AR System Email Messages' form (for both, incoming and outgoing) and perform all the custom work-flow there on the staging form. We have done some analysis and found at least 25% of performance improvement by moving away from 'AR System Email Messages' form and since it'll be a custom form, it will not override anything when we upgrade our email engine. I hope this helps :) Best Regards, Neel Gautam. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Balogh Sent: Wednesday, June 20, 2007 2:45 PM To: arslist@ARSLIST.ORG Subject: parsing email subject line to create/update tickets Hi all, I apologize if this has already been posted... I posted it from the ARSList web page and it seems that it isn't showing up in the online archive, so I fear it may also have not gone out to the list. I'm currently developing a custom application for a client which involves an integration with the ARS Email Engine to create/update tickets. We are on version 7.01 p2 on MSSQL 2005. The client does not want to be restricted to using email templates. When a new email arrives, the system should parse the subject line for a ticket number. If a valid number is found, the email should update the existing ticket. If no valid number is found, a new ticket should be created. The best way I can think of to do this is to create some custom workflow on the 'AR System Email Messages' and 'AR System Email Attachments' to perform these operations, which should be fairly simple. My question is this... does anyone see any reason why this is a bad idea? Could we have problems with this custom workflow being overwritten or becoming invalidated when applying patches or new email engine versions? And if so, what is the best way to go about this other than adding custom workflow to the forms mentioned above? Thanks in advance for your input! ~Mike -- Michael J Balogh Wingspan Systems Inc [EMAIL PROTECTED] http://www.wingspaninc.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OT: Did you know you need bmc permission to switch support providers?
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 That's a very good question. I wonder if someone from the BMC camp would care to expound on that one a bit? I'd like to see some clarity added, because I can guarantee that - if this is for real - I am going to keep it in mind, and make my management, and the people that I would recommend this application to aware of it. Bob Rowe wrote: That tilts just about everything to BMC's favor. Can you let the contract lapse, then pick it up a few weeks later with a partner? As for waiting, I've been waiting since June 18 for additional response--after the initial we're looking into it--to an issue with workflow (manually relating one asset to another). My issue is High also and we're on a fast turnaround sort of contract as well. On 6/20/07, Susan Palmer [EMAIL PROTECTED] wrote: ** After several incidents with Support in the last few months I thought I should investigate other venues that provide services. Our contract is up the end of September so I thought I had plenty of time. I was just informed by a partner the following: Should you be interested in migrating support to a partner, any partner, there is a BMC policy that you need to be aware of that not many are: BMC must provide the customer and the partner approval for this migration in advance of 90 days of the renewal date. Further, the request to migrate must be initiated by the client with certain substance to validate/approve the request. As example, if your support contract renewal date is Sept 30 then BMC need provide approval before June 30. This is a tough policy to meet especially when it's not know. Technically this gives you but two weeks. Of course the voice of the customer is listened to when the date is passed but it's optimal to meet the date, at least with the request. Why would bmc have to provide permission for you to utilize a 'PARTNER' ??? It's not even just letting bmc know you're considering it. It appears it has to be a settled matter. What kind of relationship does bmc have with it's Partners? What is a customer supposed to think about that relationship? I would think they would welcome less customers stressing their support system. Others may get a contact within the initial SLA. I waited near 6 hours for initial contact on a High issue yesterday (supposed to be within 4 hours). At this point this is all I can say and keep it respectible. Susan __20060125___This posting was submitted with HTML in it___ -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.7 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQFGebFjU5LpycrTusgRAnNCAJ9E0DLwuAObMjbncJDTwbAFF1jFTgCfWad2 r+P/R/KkrigSpXrAHzE3+Mg= =vZ9Y -END PGP SIGNATURE- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OT: Did you know you need bmc permission to switch support providers?
I think the reason that BMC had to agree to a change of support provider/VAR was originally to stop VARs poaching each others customers. Why this should also be required when you change from direct support to VAR first line I can't understand. David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Will Du Chene Sent: Thursday, June 21, 2007 12:00 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Did you know you need bmc permission to switch support providers? -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 That's a very good question. I wonder if someone from the BMC camp would care to expound on that one a bit? I'd like to see some clarity added, because I can guarantee that - if this is for real - I am going to keep it in mind, and make my management, and the people that I would recommend this application to aware of it. Bob Rowe wrote: That tilts just about everything to BMC's favor. Can you let the contract lapse, then pick it up a few weeks later with a partner? As for waiting, I've been waiting since June 18 for additional response--after the initial we're looking into it--to an issue with workflow (manually relating one asset to another). My issue is High also and we're on a fast turnaround sort of contract as well. On 6/20/07, Susan Palmer [EMAIL PROTECTED] wrote: ** After several incidents with Support in the last few months I thought I should investigate other venues that provide services. Our contract is up the end of September so I thought I had plenty of time. I was just informed by a partner the following: Should you be interested in migrating support to a partner, any partner, there is a BMC policy that you need to be aware of that not many are: BMC must provide the customer and the partner approval for this migration in advance of 90 days of the renewal date. Further, the request to migrate must be initiated by the client with certain substance to validate/approve the request. As example, if your support contract renewal date is Sept 30 then BMC need provide approval before June 30. This is a tough policy to meet especially when it's not know. Technically this gives you but two weeks. Of course the voice of the customer is listened to when the date is passed but it's optimal to meet the date, at least with the request. Why would bmc have to provide permission for you to utilize a 'PARTNER' ??? It's not even just letting bmc know you're considering it. It appears it has to be a settled matter. What kind of relationship does bmc have with it's Partners? What is a customer supposed to think about that relationship? I would think they would welcome less customers stressing their support system. Others may get a contact within the initial SLA. I waited near 6 hours for initial contact on a High issue yesterday (supposed to be within 4 hours). At this point this is all I can say and keep it respectible. Susan __20060125___This posting was submitted with HTML in it___ -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.7 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQFGebFjU5LpycrTusgRAnNCAJ9E0DLwuAObMjbncJDTwbAFF1jFTgCfWad2 r+P/R/KkrigSpXrAHzE3+Mg= =vZ9Y -END PGP SIGNATURE- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OT: Did you know you need bmc permission to switch support providers?
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Maybe I have not had enough coffee for the day (I am actually getting my first cup just now) but I am not seeing where the issue was that required this originally. What's wrong with customers leaving a provider and signing on with another? That more or less strikes me as being competition, and - in theory - it's supposed to drive the market place... David Sanders wrote: I think the reason that BMC had to agree to a change of support provider/VAR was originally to stop VARs poaching each others customers. Why this should also be required when you change from direct support to VAR first line I can't understand. David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Will Du Chene Sent: Thursday, June 21, 2007 12:00 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Did you know you need bmc permission to switch support providers? That's a very good question. I wonder if someone from the BMC camp would care to expound on that one a bit? I'd like to see some clarity added, because I can guarantee that - if this is for real - I am going to keep it in mind, and make my management, and the people that I would recommend this application to aware of it. Bob Rowe wrote: That tilts just about everything to BMC's favor. Can you let the contract lapse, then pick it up a few weeks later with a partner? As for waiting, I've been waiting since June 18 for additional response--after the initial we're looking into it--to an issue with workflow (manually relating one asset to another). My issue is High also and we're on a fast turnaround sort of contract as well. On 6/20/07, Susan Palmer [EMAIL PROTECTED] wrote: ** After several incidents with Support in the last few months I thought I should investigate other venues that provide services. Our contract is up the end of September so I thought I had plenty of time. I was just informed by a partner the following: Should you be interested in migrating support to a partner, any partner, there is a BMC policy that you need to be aware of that not many are: BMC must provide the customer and the partner approval for this migration in advance of 90 days of the renewal date. Further, the request to migrate must be initiated by the client with certain substance to validate/approve the request. As example, if your support contract renewal date is Sept 30 then BMC need provide approval before June 30. This is a tough policy to meet especially when it's not know. Technically this gives you but two weeks. Of course the voice of the customer is listened to when the date is passed but it's optimal to meet the date, at least with the request. Why would bmc have to provide permission for you to utilize a 'PARTNER' ??? It's not even just letting bmc know you're considering it. It appears it has to be a settled matter. What kind of relationship does bmc have with it's Partners? What is a customer supposed to think about that relationship? I would think they would welcome less customers stressing their support system. Others may get a contact within the initial SLA. I waited near 6 hours for initial contact on a High issue yesterday (supposed to be within 4 hours). At this point this is all I can say and keep it respectible. Susan __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.7 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQFGebgsU5LpycrTusgRAtWMAJ9khqaziShmBb8+7b9CDaRJm+5hHgCgo5n3 m3medSUqAyXiLnFtxQildvQ= =Ztd+ -END PGP SIGNATURE- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OT: Did you know you need bmc permission to switch support providers?
Exactly. The point is, we know we need official support and if a partner offers that then we have official support. Of course we want not only support but upgrades that will going forward cause us to have grey hair if any is left after the upgrade. It seems to me in the past I've always been pushed off to a partner to buy licenses, which turned out good since you get a discount. I didn't need permission to do it, I was basically ordered to do it. I was waiting for f/u on the ticket I put in yesterday. I got received a voicemail from one of the support people to call back. Heaven forbid but I left my desk for 5 minutes. I called back and got a very sweet message taker. When I said I was asked to call back and I should be able to get through, she said no one gets through now. They found the support people were being bombarded all days with calls and it was hard to get work done. Well seems like there is something very wrong there. Too many calls, means too many tickets, means not enough people to handle the load. It's only going to get worse as more people move to v7. I believe I've pretty well figured out what I have to do to resolve my issue. It seems in v 5.1.2 if you have an active link setting Assigned To Group (112) field with that Users groups, and then a subsequent active link using some of that info in the qualification, you used to be able to put Assigned To Group LIKE %OpsTech% and if that string was present in 112 it did or stopped whatever you wanted. Well, in v7.0.1P2 it seems that second active link now wants the actual group ID, ie 1506. When I first did the dev server upgrade we went to v7.0.1P1 and I did not see this as an issue. Went through the same testing. But P2 must have 'massaged' something. It's a pain to change everything but what can you do. The first support person said she thought she remembered something like it but couldn't find anything in the KB or defects ... so what's new. And now no further info. Next Wednesday is try #3 at upgrading from 5.1.2 to 7.0.1P2. We scaled back the upgrade to only ARS and email engine. Hopefully luck and a nearly full moon will be on my side! Susan On 6/20/07, Will Du Chene [EMAIL PROTECTED] wrote: -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Maybe I have not had enough coffee for the day (I am actually getting my first cup just now) but I am not seeing where the issue was that required this originally. What's wrong with customers leaving a provider and signing on with another? That more or less strikes me as being competition, and - in theory - it's supposed to drive the market place... David Sanders wrote: I think the reason that BMC had to agree to a change of support provider/VAR was originally to stop VARs poaching each others customers. Why this should also be required when you change from direct support to VAR first line I can't understand. David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Will Du Chene Sent: Thursday, June 21, 2007 12:00 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Did you know you need bmc permission to switch support providers? That's a very good question. I wonder if someone from the BMC camp would care to expound on that one a bit? I'd like to see some clarity added, because I can guarantee that - if this is for real - I am going to keep it in mind, and make my management, and the people that I would recommend this application to aware of it. Bob Rowe wrote: That tilts just about everything to BMC's favor. Can you let the contract lapse, then pick it up a few weeks later with a partner? As for waiting, I've been waiting since June 18 for additional response--after the initial we're looking into it--to an issue with workflow (manually relating one asset to another). My issue is High also and we're on a fast turnaround sort of contract as well. On 6/20/07, Susan Palmer [EMAIL PROTECTED] wrote: ** After several incidents with Support in the last few months I thought I should investigate other venues that provide services. Our contract is up the end of September so I thought I had plenty of time. I was just informed by a partner the following: Should you be interested in migrating support to a partner, any partner, there is a BMC policy that you need to be aware of that not many are: BMC must provide the customer and the partner approval for this migration in advance of 90 days of the renewal date. Further, the request to migrate must be initiated by the client with certain substance to validate/approve the request. As example, if your support contract
Re: OT: Did you know you need bmc permission to switch support providers?
Susan, I light of all this perhaps a new mascot for BMC ?? Perhaps a Caveman and/or a Gecko could make the interface easier? At least then you could say your support person seems to have gotten up on the wrong side of the rock? Hang in there, ARS still rocks !! Regards...Gidd _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Wednesday, June 20, 2007 5:00 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Did you know you need bmc permission to switch support providers? ** Exactly. The point is, we know we need official support and if a partner offers that then we have official support. Of course we want not only support but upgrades that will going forward cause us to have grey hair if any is left after the upgrade. It seems to me in the past I've always been pushed off to a partner to buy licenses, which turned out good since you get a discount. I didn't need permission to do it, I was basically ordered to do it. I was waiting for f/u on the ticket I put in yesterday. I got received a voicemail from one of the support people to call back. Heaven forbid but I left my desk for 5 minutes. I called back and got a very sweet message taker. When I said I was asked to call back and I should be able to get through, she said no one gets through now. They found the support people were being bombarded all days with calls and it was hard to get work done. Well seems like there is something very wrong there. Too many calls, means too many tickets, means not enough people to handle the load. It's only going to get worse as more people move to v7. I believe I've pretty well figured out what I have to do to resolve my issue. It seems in v 5.1.2 if you have an active link setting Assigned To Group (112) field with that Users groups, and then a subsequent active link using some of that info in the qualification, you used to be able to put Assigned To Group LIKE %OpsTech% and if that string was present in 112 it did or stopped whatever you wanted. Well, in v7.0.1P2 it seems that second active link now wants the actual group ID, ie 1506. When I first did the dev server upgrade we went to v7.0.1P1 and I did not see this as an issue. Went through the same testing. But P2 must have 'massaged' something. It's a pain to change everything but what can you do. The first support person said she thought she remembered something like it but couldn't find anything in the KB or defects ... so what's new. And now no further info. Next Wednesday is try #3 at upgrading from 5.1.2 to 7.0.1P2. We scaled back the upgrade to only ARS and email engine. Hopefully luck and a nearly full moon will be on my side! Susan On 6/20/07, Will Du Chene [EMAIL PROTECTED] wrote: -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Maybe I have not had enough coffee for the day (I am actually getting my first cup just now) but I am not seeing where the issue was that required this originally. What's wrong with customers leaving a provider and signing on with another? That more or less strikes me as being competition, and - in theory - it's supposed to drive the market place... David Sanders wrote: I think the reason that BMC had to agree to a change of support provider/VAR was originally to stop VARs poaching each others customers. Why this should also be required when you change from direct support to VAR first line I can't understand. David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Will Du Chene Sent: Thursday, June 21, 2007 12:00 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Did you know you need bmc permission to switch support providers? That's a very good question. I wonder if someone from the BMC camp would care to expound on that one a bit? I'd like to see some clarity added, because I can guarantee that - if this is for real - I am going to keep it in mind, and make my management, and the people that I would recommend this application to aware of it. Bob Rowe wrote: That tilts just about everything to BMC's favor. Can you let the contract lapse, then pick it up a few weeks later with a partner? As for waiting, I've been waiting since June 18 for additional response--after the initial we're looking into it--to an issue with workflow (manually relating one asset to another). My issue is High also and we're on a fast turnaround sort of contract as well. On 6/20/07, Susan Palmer [EMAIL PROTECTED] wrote: ** After several incidents with Support in the last few months I thought I should investigate other venues that
Re: OT: Did you know you need bmc permission to switch support providers?
Forgive my attempt at logic here, but why are support people leaving messages asking for a callback if there is now a policy that does not allow callbacks? Are they unaware of this new policy? Gee, maybe they could provide a secret code in their voicemails that would allow actual requested callbacks to get through? You know, to weed out the customers who might fib about getting a callback message just to try to get help with their issues. Sorry about the sarcasm. But I'm another customer who remembers the golden era of Cecil Lawson. And this is not meant to attack any of those great support people at BMC who bend over backwards trying to help us. Good luck with attempt #3, Susan!! Jenni Wacholz Remedy Administration Coventry Health Care Inc 480-445-2517 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Wednesday, June 20, 2007 5:00 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Did you know you need bmc permission to switch support providers? ** Exactly. The point is, we know we need official support and if a partner offers that then we have official support. Of course we want not only support but upgrades that will going forward cause us to have grey hair if any is left after the upgrade. It seems to me in the past I've always been pushed off to a partner to buy licenses, which turned out good since you get a discount. I didn't need permission to do it, I was basically ordered to do it. I was waiting for f/u on the ticket I put in yesterday. I got received a voicemail from one of the support people to call back. Heaven forbid but I left my desk for 5 minutes. I called back and got a very sweet message taker. When I said I was asked to call back and I should be able to get through, she said no one gets through now. They found the support people were being bombarded all days with calls and it was hard to get work done. Well seems like there is something very wrong there. Too many calls, means too many tickets, means not enough people to handle the load. It's only going to get worse as more people move to v7. I believe I've pretty well figured out what I have to do to resolve my issue. It seems in v 5.1.2 if you have an active link setting Assigned To Group (112) field with that Users groups, and then a subsequent active link using some of that info in the qualification, you used to be able to put Assigned To Group LIKE %OpsTech% and if that string was present in 112 it did or stopped whatever you wanted. Well, in v7.0.1P2 it seems that second active link now wants the actual group ID, ie 1506. When I first did the dev server upgrade we went to v7.0.1P1 and I did not see this as an issue. Went through the same testing. But P2 must have 'massaged' something. It's a pain to change everything but what can you do. The first support person said she thought she remembered something like it but couldn't find anything in the KB or defects ... so what's new. And now no further info. Next Wednesday is try #3 at upgrading from 5.1.2 to 7.0.1P2. We scaled back the upgrade to only ARS and email engine. Hopefully luck and a nearly full moon will be on my side! Susan On 6/20/07, Will Du Chene [EMAIL PROTECTED] wrote: -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Maybe I have not had enough coffee for the day (I am actually getting my first cup just now) but I am not seeing where the issue was that required this originally. What's wrong with customers leaving a provider and signing on with another? That more or less strikes me as being competition, and - in theory - it's supposed to drive the market place... David Sanders wrote: I think the reason that BMC had to agree to a change of support provider/VAR was originally to stop VARs poaching each others customers. Why this should also be required when you change from direct support to VAR first line I can't understand. David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Will Du Chene Sent: Thursday, June 21, 2007 12:00 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Did you know you need bmc permission to switch support providers? That's a very good question. I wonder if someone from the BMC
Re: How to test web-services?
Hi Neel, You can use SOAPSonar from CrossCheck Networks !!! It helped me a lot even in giving our programmers the output it generates. www.crosschecknet.com There is another tool called SOAPUI (www.soapui.org) but I have not used it yet. Regards Francois From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: 20 June 2007 05:35 PM To: arslist@ARSLIST.ORG Subject: Re: How to test web-services? ** I have used all sorts of methods. From products like SoapScope (http://www.mindreef.com/products/soapscope/index_temp.php) to a simple XML file that I push to the server thru telnet. Fred _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam Sent: Wednesday, June 20, 2007 8:43 AM To: arslist@ARSLIST.ORG Subject: How to test web-services? ** Another one for the day, Is there a tool or something out there that we can use to test the web-services in remedy? Like for example, pass the inputs and receive the records back? I'd assume there has to be something out there for this. Preferably something that'd return both the soap and also the data in a tabular fashion possibly? Thank you, Neel Gautam __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Remedy Developer Job Opening in CMMI Level Co., Chennai - India
REMEDY DEVELOPER JOB OPENING IN CHENNAI - INDIA. Our client, an Information Technology and a CMMi corporation, headquartered in Westborough and Massachusetts, USA, serving both enterprises and the leading software vendors in financial services, communications and media, high technology and health care . Their offices are spread across Europe, US and Technology centres in US, India and Srilanka. We are keenly on the lookout for Remedy (Position Sr Software Engineers / Tech Lead / Architect). The Job Specs are as follows Skills: Hands on in Remedy concepts, design and deployment tools. Good in source code management and code review. Should possess migration experience (from older versions) Remedy Application Development from scratch (not using pre packaged applications). Good leadership skills, communication skills and client facing skills 1. Remedy AR Systesm 2. Remedy HelpDesk 4.00.01 3. Remedy Mid Tier 4. Remedy Migrator 5. Remedy Import Area of Expertise in 1. Remedy Concepts, 2. Remedy Developer(not Administrator) 3. Mid Tier 4. Deployment Tools 5. Design 6. Oracle Or SQL Server 7. Migration Experience(from older versions) 8. Estimation 9. Security/Administrator 10. Remedy Application Development from scratch(not using pre packaged 11. applications) 12. C++ 13. Code Review Experience: 3 - 12 yrs Location: Chennai Should you feel interested your profile exactly matches to the above mentioned requirement, please forward a soft copy of your latest profile to us (please make a note that your profile reveals your current responsibilities about your current project ), so that we can proceed further and also provide us with the following details as soon as possible : Current Salary : Expected Salary: Current Employer : Current Designation : Notice Period: Kindly feel free to forward this requirement to your friends / colleagues who you feel will match the required skills and will be interested to apply for. Looking forward to hear from you soon. Thanks Regards, Paresh Thaker [EMAIL PROTECTED] :) A smile is a curve that sets everything straight. -- Paresh Thaker :) A smile is a curve that sets everything straight. Tel: 044 4269 6103 Disclaimer: This communication is privilege and confidential. If you are not the intended recipient, kindly delete the mail and inform the sender. Contents of the mail are property of JobZebra. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are begin:vcard fn:Paresh Thaker n:Thaker;Paresh org:An unit of Firstface Information Technologies Pvt Ltd;JobZebra adr:Opp. Meenakshi Kalyana Mandapam;;D-4 Adwave Towers, 17 (Old 9) South Boag Road, T Nagar;Chennai;Tamilnadu;600017;India email;internet:[EMAIL PROTECTED] title:Manager - Operations tel;work:91-44-42696103 x-mozilla-html:TRUE url:http://www.jobzebra.com version:2.1 end:vcard
