Detecting Window Display Types

[Jerry Niman]

Hello folks.

I've not been able to track down an answer to this question in the fora.

Is there a way for workflow to tell if the current window display type is 
"list", "split" or "detail only"?

Jerry

Jerry NimanTel+44 (0)161-247 1474
Head of Information and Communication Technology Services Email  
[EMAIL PROTECTED]
the Manchester Metropolitan University Mobile +44 (0)7770 638104

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Re: Crystal Reports in v7

[Nyall McCavitt]

Hi,

I have seen a similar one to this which was due to the V7 client being 
installed over the previous V6 clients. Our solution was to uninstall 
all Remedy clients and re-install the V7 clients. Perhaps there is an 
old dll or registry entry that is causing the issue?


Hope that this helps.

Nyall

sileem hassan wrote:
Hi all, 
we are actuylly migrating to ARS v7. One of the main problems ist that some of the Crystal Reports do not work anymore. Always we get the following error message: 


0x80043ac3 - File not found.
Details: error (ARERR 1904)

After searching the archive here we tried to rename thfolder \common 
files\business object\3.0 and reinstalled the user tool. But that didn't help 
in that case. Any ideas?

Thank you, 
Sileem
  


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Table Field becomes blank

[Jomonm]

I have table field which is using tree view. This table field works fine most
of the time. Some time user sees the table field as blank. Did anybody
experience this problem

-- 
View this message in context: 
http://www.nabble.com/Table-Field-becomes-blank-tp17531020p17531020.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: Detecting Window Display Types

[Carey Matthew Black]

Jerry,

Not to my knowledge.

Nor is there a way to tell if:

)  the Advanced Search Bar is visible
)  any specific field is hidden or visible
)  what other forms are open (but that may be possible with window
events, but is just should not be that hard)
)  how many instances of each form(s) are open in the current session
)  if the user is logged into more than one ARS server at the same time
)  what screen resolution the user is using
)  what fonts the client is using (that may effect the display)


  ( for the User Tool )
)Where the users cache folder is on the local system
)If the user is using a preference server or not

And I am sure there are other items on this kind of a wish list too...

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On Thu, May 29, 2008 at 3:49 AM, Jerry Niman <[EMAIL PROTECTED]> wrote:
> Hello folks.
>
> I've not been able to track down an answer to this question in the fora.
>
> Is there a way for workflow to tell if the current window display type is 
> "list", "split" or "detail only"?
>
> Jerry
>
> Jerry NimanTel+44 (0)161-247 1474
> Head of Information and Communication Technology Services Email  
> [EMAIL PROTECTED]
> the Manchester Metropolitan University Mobile +44 (0)7770 638104

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Re: Detecting Window Display Types

[Carey Matthew Black]

Oh.. how could I forget this one...

What modified date is being used for a given ARS form. (AKA: When was
the last time the client cache was updated. For both the User Tool and
the Mid-Tier.)

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On Thu, May 29, 2008 at 7:25 AM, Carey Matthew Black
<[EMAIL PROTECTED]> wrote:
> Jerry,
>
> Not to my knowledge.
>
> Nor is there a way to tell if:
>
> )  the Advanced Search Bar is visible
> )  any specific field is hidden or visible
> )  what other forms are open (but that may be possible with window
> events, but is just should not be that hard)
> )  how many instances of each form(s) are open in the current session
> )  if the user is logged into more than one ARS server at the same time
> )  what screen resolution the user is using
> )  what fonts the client is using (that may effect the display)
>
>
>  ( for the User Tool )
> )Where the users cache folder is on the local system
> )If the user is using a preference server or not
>
> And I am sure there are other items on this kind of a wish list too...
>
> --
> Carey Matthew Black
>
>
> On Thu, May 29, 2008 at 3:49 AM, Jerry Niman <[EMAIL PROTECTED]> wrote:
>> Hello folks.
>>
>> I've not been able to track down an answer to this question in the fora.
>>
>> Is there a way for workflow to tell if the current window display type is 
>> "list", "split" or "detail only"?
>>
>> Jerry
>>
>> Jerry NimanTel+44 (0)161-247 1474
>> Head of Information and Communication Technology Services Email  
>> [EMAIL PROTECTED]
>> the Manchester Metropolitan University Mobile +44 (0)7770 638104

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Re: BMC Patrol Training in India?

[Kelly Deaver]

ARSlisters don't really do much with Patrol. I suggest you post your question 
on one of the forums for Patrol located here -
http://developer.bmc.com/jiveProd/category.jspa?categoryID=48
-
Kelly Deaver
[EMAIL PROTECTED]


>  Original Message 
> Subject: BMC Patrol Training in India?
> From: Nazish Bano <[EMAIL PROTECTED]>
> Date: Wed, May 28, 2008 10:56 am
> To: arslist@ARSLIST.ORG
>
> Hello, would anyone know of any company providing BMC training esp patrol 
> training in India.
>
>   Of what I saw on BMC education Patrol trainings are offered at Singapore, 
> Hongkong and Australia.
>
>   -nazish
>
>
>
> -
>  Planet Earth is in the hot seat. Know more.
>
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Accessing the View instead of the form over http

[Ravi]

Hi: I access the form (Notification_V1) over web as follows now

http://weblogic/arsys/servlet/ViewFormServlet?form=Notification_V1&server=remedy1&;

I have created a view for this form and want some users to access that. 
Is there a way to specify the view in the url so I can give that view 
access to some users in URL? I donot see a seperate name for the view in 
the Admin window.


TIA
Ravi

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[RESOLVED]Re: Accessing the View instead of the form over http

[Ravi]

nm. I figured it out.

http://weblogic/arsys/servlet/ViewFormServlet?form=Notification_V1&view=&server=remedy1& 



Thanks
Ravi
Ravi wrote:

Hi: I access the form (Notification_V1) over web as follows now

http://weblogic/arsys/servlet/ViewFormServlet?form=Notification_V1&server=remedy1&; 



I have created a view for this form and want some users to access 
that. Is there a way to specify the view in the url so I can give that 
view access to some users in URL? I donot see a seperate name for the 
view in the Admin window.


TIA
Ravi



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Re: EIE questions

[Marc Simmons]

Hey Brian,

Yeah... the original plan was to use web services, but the party we are
integrating with does not support that yet, and they also will not freely
give access to the DB.


On 5/22/08, Brian Gillock <[EMAIL PROTECTED]> wrote:
>
> **
>
> Marc,
>
> Have you tried attaching to the other Remedy DB as if it
> was just a standard SQL DB?  Try using the view associated with whatever
> table you are working with…
>
>
>
> HTH,
>
> Brian
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Marc Simmons
> *Sent:* Wednesday, May 21, 2008 12:41 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: EIE questions
>
>
>
> ** Drew... Thanks for the input.  I guess I need to start looking at how to
> "McGuiver" something out of the capabilities I have available to me...
>
> On 5/21/08, *Drew Shuller* <[EMAIL PROTECTED]> wrote:
>
> Marc, I've only done external database to Remedy EIE exchanges. Apparently
> EIE can connect to flat files and XML so that may be a good direction,
> depending on the version of EIE that you're running.
>
> The EIE documentation should tell you what kind of connections you can
> make.
>
> Drew
>
> On Wed, 21 May 2008, Marc Simmons wrote:
>
> Drew, this is an integration partner that we have to connect to... not
> another internal machine.  This partner wants to do as little work (because
> they have not been given a budget to integrate, but have been given a
> mandate to integrate) in order to integrate with us.  This partner would
> not
> want to provide an additional db license/security etc for this effort.
>
> Joe, all of the above applies to DSO as well.  Using DSO would require they
> this partner purchase and configure it as well.  Even if they already owned
> DSO, it can be pretty complicated to implement and would probably require a
> lot of work on their part... which we have know has to be at a minimum.
>
> That's why EIE was chosen.  I done plenty of integrations with 3rd party
> products so I understand the basics.  All of the marketing material says
> that it can be used to integrate with another Remedy server as well... it's
> just not clearly defined how to set up that data exchange.
>
> Anyway.. hope that answers some of the questions so far.
>
> Marc
>
>
> On 5/21/08, Joe DeSouza <[EMAIL PROTECTED]> wrote:
>
>
> **  Wouldn't DSO be the more ideal solution for moving Remedy data accross
> two Remedy servers? Why EIE?
>
> Joe
>
>  - Original Message 
> From: Marc Simmons <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Wednesday, May 21, 2008 10:28:59 AM
> Subject: EIE questions
>
> ** Hi List,
>
> I need to use EIE to synchronize data between 2 Remedy servers.  All of the
> EIE (7.X) documentation explains how to move data between 1 Remedy server
> and some other 3rd party application... usually a database or flat file.
> Does anyone have any experience configuring data exchanges that moves data
> between 2 Remedy servers?
>
> Thanks in advance for the help.
>
> --
> Marc Simmons
> Remedy Administrator
>
> "Everyday above ground is a good day... the rest is a choice!"
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>
>
>
>
>
>
>
>
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>
>
>
> --
> Marc Simmons
> Remedy Administrator
>
> "Everyday above ground is a good day... the rest is a choice!" __Platinum
> Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
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> html___
>



-- 
Marc Simmons
Remedy Administrator

"Everyday above ground is a good day... the rest is a choice!"

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Re: Error on Change Template Tasks ( ARERR 45093 )

[Bulls-n-Bears]

Great :) It works now . thanks so much,

BnB,

On May 28, 4:48 pm, "T. Dee" <[EMAIL PROTECTED]> wrote:
> You can not start working on the Task(s) until the Change is in
> "Implementation in Progress".
>
> On 5/28/08, Bulls-n-Bears <[EMAIL PROTECTED]> wrote:
>
>
>
> > Greetings All,
>
> > Am trying to create a new change ticket using a change template. The
> > ticket got created successfully . When I now switch to Tasks tab and
> > try closing a task with Status reason as "Success"., I recieve the
> > following error.
>
> > "This task (or group)  must be activated (from the parent) before it
> > can be changed to the status:  Closed Success (ARERR 45093)".
>
> > The change ticket is freshly created. The Task template is
> > successfully attached to the ticket and I'm seeing the three tasks
> > coming in from the template in Tasks tab.
>
> > My env : ITSM 7.0 on Solaris and User Tool ( 7.0) on WinXP.
>
> > Any ideas how to fix this ?
>
> > Cheers,
> > BnB
>
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Remedy on a Blackberry

[Gary Opela (Corporate)]

I've never worked with a Blackberry before, but have had a question of if an 
interface designed for a blackberry could be done in Remedy.

Does a Blackberry have IE on it? If so, can you just design a smaller, more 
condensed view for it? Is it really that simple?

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


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arsignal returns exit status = 3

[Bulls-n-Bears]

Greetings All,

We're running AR System 7.0 on Solaris 9. While using the arsignal
command , with various flags available, it always returns "Exit 3" .
Any idea how to interpret the error ? and how to fix this ?

#arsignal -c myhostname
Exit 3


Cheers, BnB

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Re: Remedy on a Blackberry

[Feliciano, Ferdinand, A (Rocky)]

Check this out http://www.aeroprise.com/
We are not using Aeroprise but they had a presentation here a while back and I 
just happened to remember the name.


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Gary Opela (Corporate)
Sent: Thursday, May 29, 2008 6:06 AM
To: arslist@ARSLIST.ORG
Subject: Remedy on a Blackberry

**
I've never worked with a Blackberry before, but have had a question of if an 
interface designed for a blackberry could be done in Remedy.

Does a Blackberry have IE on it? If so, can you just design a smaller, more 
condensed view for it? Is it really that simple?

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___


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in this e-mail and its attachments. If you have received this e-mail in error, 
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Re: Remedy on a Blackberry

[Tanner, Doug]

Also check out

http://www.mobilereach.com/

 

I have used their solution, It Rocks!

Doug

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Feliciano, Ferdinand, A
(Rocky)
Sent: Thursday, May 29, 2008 9:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy on a Blackberry

 

Check this out http://www.aeroprise.com/

We are not using Aeroprise but they had a presentation here a while back
and I just happened to remember the name.

 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Thursday, May 29, 2008 6:06 AM
To: arslist@ARSLIST.ORG
Subject: Remedy on a Blackberry

 

** 

I've never worked with a Blackberry before, but have had a question of
if an interface designed for a blackberry could be done in Remedy. 

 

Does a Blackberry have IE on it? If so, can you just design a smaller,
more condensed view for it? Is it really that simple?

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

 



NOTICE: This e-mail (and any attachments) may contain PRIVILEGED OR
CONFIDENTIAL information and is intended only for the use of the
specific individual(s) to whom it is addressed. It may contain
information that is privileged and confidential under state and federal
law. This information may be used or disclosed only in accordance with
law, and you may be subject to penalties under law for improper use or
further disclosure of the information in this e-mail and its
attachments. If you have received this e-mail in error, please
immediately notify the person named above by reply e-mail, and then
delete the original e-mail. Thank you.



NOTICE: This e-mail (and any attachments) may contain PRIVILEGED OR
CONFIDENTIAL information and is intended only for the use of the
specific individual(s) to whom it is addressed.  It may contain
information that is privileged and confidential under state and federal
law.  This information may be used or disclosed only in accordance with
law, and you may be subject to penalties under law for improper use or
further disclosure of the information in this e-mail and its
attachments. If you have received this e-mail in error, please
immediately notify the person named above by reply e-mail, and then
delete the original e-mail.  Thank you. 

 

 

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Accessing, copying, disseminating or re-using any of the information contained 
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Re: Remedy on a Blackberry

[Reiser, John J]

Gary,
Check out Aeroprise. They have canned and customizable formats for the
ARSystem.
We used it for a wireless/docked handheld barcode scanner project.
It is very flexible.
 

John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me



 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Thursday, May 29, 2008 9:06 AM
To: arslist@ARSLIST.ORG
Subject: Remedy on a Blackberry


** 

I've never worked with a Blackberry before, but have had a question of
if an interface designed for a blackberry could be done in Remedy. 

 

Does a Blackberry have IE on it? If so, can you just design a smaller,
more condensed view for it? Is it really that simple?

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

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Re: Remedy on a Blackberry

[Gidd]

Gary,
 
Take a look at Vaultus, they do Remedy on Blackberry.
 
http://www.vaultus.com
 
HTH
 
Regards...Gidd
 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Thursday, May 29, 2008 6:06 AM
To: arslist@ARSLIST.ORG
Subject: Remedy on a Blackberry


** 

I've never worked with a Blackberry before, but have had a question of if an
interface designed for a blackberry could be done in Remedy. 

 

Does a Blackberry have IE on it? If so, can you just design a smaller, more
condensed view for it? Is it really that simple?

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company

 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

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Parent - Child relationship incidents

[Meenakshinathan]

Hi All,

Please suggest me some solutions for the following requirement...

I have an custom application in server1. This is a kind of application
to get approvals for getting various new/modify access for new hire/
existing employees. In the end of the workflow our application needs
to create incidents in the service desk application which is present
in the server2. I want, my parent incident is like to get various
access for the employee and my child incidents will be for exanple to
get access for VPN, get access for SAP.. etc...Since various access
permissions will take care by different support persons., i want all
the sub task as child incidents.To monitior all this sub task, i need
one master incident..

Is there any way to implement this? i saw that task templates are
useful for this kind of requirements. anyway, just want to check with
the listers to get any alternate and easy solutions?

Any ideas 

Thanks,
Meenakshinathan

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ARERR [8755] The specified plug-in does not exist. : REMEDY.ARF.CAI

[Benedetto Cantatore]

I'm getting "ARERR [8755] The specified plug-in does not exist. :
REMEDY.ARF.CAI" when trying to submit request through the requestor
console.
 
Searching through old posts I see that for others the problem was a
missing libcaieventcmd.so
 
I'm looking for this file, can someone tell me where I can find it? 
Looking at the patch 6 install directoy I see every version of that file
except one for windows.
 
Any help appreciated.
 
OS Win Server 2003
ARServer 7.0.1 patch 6
ITSM 7.0.3 patch 6
 
 
 
Ben Cantatore
Remedy Manager
(914) 457-6209
 
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


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Re: Crystal Reports in v7

[sanapala, Rajinikanth IN BOM SISL]

Sileem,

We have got the same error when we migrated from 6.3 to 7.1. 
Un-Install the user client and install 7x user client in different
folder rather than default folder which installer picks up. 

It worked with us. 

Rajinikanth


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Nyall McCavitt
Sent: Thursday, May 29, 2008 1:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Crystal Reports in v7

Hi,

I have seen a similar one to this which was due to the V7 client being 
installed over the previous V6 clients. Our solution was to uninstall 
all Remedy clients and re-install the V7 clients. Perhaps there is an 
old dll or registry entry that is causing the issue?

Hope that this helps.

Nyall

sileem hassan wrote:
> Hi all, 
> we are actuylly migrating to ARS v7. One of the main problems ist that
some of the Crystal Reports do not work anymore. Always we get the
following error message: 
>
> 0x80043ac3 - File not found.
> Details: error (ARERR 1904)
>
> After searching the archive here we tried to rename thfolder \common
files\business object\3.0 and reinstalled the user tool. But that didn't
help in that case. Any ideas?
>
> Thank you, 
> Sileem
>   


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Mid-tier and internal network

[Dwayne Martin]

Dear List,

We have a Mid-Tier system on a web server that is accessible only to our 
university’s internal network.   That is, someone from within the University 
can access the Mid-Tier, but someone outside can’t unless they have a VPN.

Unfortunately, we also have numerous regular web pages that we DO want 
outsiders to be able to access.  Has anyone had any experience setting up a web 
server so that Mid-Tier is only available internally, but regular web pages are 
available to the world?

(Mid-Tier 7.1 patch 2, IIS 6 web server, Windows 2003 machine, Tomcat servlet 
server)

Re: ARERR [8755] The specified plug-in does not exist. : REMEDY.ARF.CAI

[strauss]

Is it safe to assume that you have performed the necessary configuration
of the CAI plugin for the Requester Console that is a post installation
task for ITSM 7?

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/   

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Benedetto Cantatore
Sent: Thursday, May 29, 2008 8:47 AM
To: arslist@ARSLIST.ORG
Subject: ARERR [8755] The specified plug-in does not exist. :
REMEDY.ARF.CAI

 

** 

I'm getting "ARERR [8755] The specified plug-in does not exist. :
REMEDY.ARF.CAI" when trying to submit request through the requestor
console.

 

Searching through old posts I see that for others the problem was a
missing libcaieventcmd.so

 

I'm looking for this file, can someone tell me where I can find it?
Looking at the patch 6 install directoy I see every version of that file
except one for windows.

 

Any help appreciated.

 

OS Win Server 2003

ARServer 7.0.1 patch 6

ITSM 7.0.3 patch 6

 

 

 

Ben Cantatore
Remedy Manager
(914) 457-6209

 

Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701

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Re: Mid-tier and internal network

[Russell, James C]

** Is having another web server to service off-campus requests out of the 
question? That seems like the best idea, so far as DMZs and making *really* 
sure that your internal services remain that way go.

fwiw,
~james



> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin
> Sent: Thursday, May 29, 2008 9:19 AM
> To: arslist@ARSLIST.ORG
> Subject: Mid-tier and internal network
>
> Dear List,
>
> We have a Mid-Tier system on a web server that is accessible only to
> our university’s internal network.   That is, someone from within the
> University can access the Mid-Tier, but someone outside can’t unless
> they have a VPN.
>
> Unfortunately, we also have numerous regular web pages that we DO want
> outsiders to be able to access.  Has anyone had any experience setting
> up a web server so that Mid-Tier is only available internally, but
> regular web pages are available to the world?
>
> (Mid-Tier 7.1 patch 2, IIS 6 web server, Windows 2003 machine, Tomcat
> servlet server)

Re: Mid-tier and internal network

[Bradford Bingel]

Perhaps you need to set up TWO MidTier servers:

   - One MidTier server for internal use only, located on the trusted
network
   - Another MidTier server for external access, along with serving web
pages, located within the DMZ

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin
Sent: Thursday, May 29, 2008 7:19 AM
To: arslist@ARSLIST.ORG
Subject: Mid-tier and internal network

Dear List,

We have a Mid-Tier system on a web server that is accessible only to our
university's internal network.   That is, someone from within the University
can access the Mid-Tier, but someone outside can't unless they have a VPN.

Unfortunately, we also have numerous regular web pages that we DO want
outsiders to be able to access.  Has anyone had any experience setting up a
web server so that Mid-Tier is only available internally, but regular web
pages are available to the world?

(Mid-Tier 7.1 patch 2, IIS 6 web server, Windows 2003 machine, Tomcat
servlet server)

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Re: Mid-tier and internal network

[J.T. Shyman]

Dwayne,

This can be done but I cannot tell you exactly how as it has been a
while since I secured websites on IIS. 

I believe the way to do this would be to create a separate website
on the IIS server for the AR Mid-Tier and add an IP Address range
restriction to it so that only users who have IP addresses in certain ranges
can access the page. You may be able to find some information on Microsoft's
site
(http://www.microsoft.com/technet/prodtechnol/WindowsServer2003/Library/IIS/
4117d9e2-c7e0-46db-88f6-6e804b4325b0.mspx?mfr=true)about setting this up in
IIS and it will likely take some testing to get it to work properly with
ARS.

--- J.T. Shyman

 -Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin
Sent: Thursday, May 29, 2008 10:19 AM
To: arslist@ARSLIST.ORG
Subject: Mid-tier and internal network

Dear List,

We have a Mid-Tier system on a web server that is accessible only to our
university's internal network.   That is, someone from within the University
can access the Mid-Tier, but someone outside can't unless they have a VPN.

Unfortunately, we also have numerous regular web pages that we DO want
outsiders to be able to access.  Has anyone had any experience setting up a
web server so that Mid-Tier is only available internally, but regular web
pages are available to the world?

(Mid-Tier 7.1 patch 2, IIS 6 web server, Windows 2003 machine, Tomcat
servlet server)

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Re: ARERR [8755] The specified plug-in does not exist. : REMEDY.ARF.CAI

[Benedetto Cantatore]

I'd like to say yes, but its been awhile since I've done the
installation.  This is a dev box, so while not everything has been
tested, I haven't really come across any other issues other than this
one.  So, not sure how/why its missing.  Again if someone can
supply/tell me where to find this file, I suggest what else might be
wrong, I'd really appreciate it.
 
Ben Cantatore
Remedy Manager
(914) 457-6209
 
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


>>> [EMAIL PROTECTED] 05/29/08 10:28 AM >>>

** Is it safe to assume that you have performed the necessary
configuration of the CAI plugin for the Requester Console that is a post
installation task for ITSM 7?Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/ From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benedetto
Cantatore
Sent: Thursday, May 29, 2008 8:47 AM
To: arslist@ARSLIST.ORG
Subject: ARERR [8755] The specified plug-in does not exist. :
REMEDY.ARF.CAI

 ** I'm getting "ARERR [8755] The specified plug-in does not exist. :
REMEDY.ARF.CAI" when trying to submit request through the requestor
console.
 
Searching through old posts I see that for others the problem was a
missing libcaieventcmd.so
 
I'm looking for this file, can someone tell me where I can find it? 
Looking at the patch 6 install directoy I see every version of that file
except one for windows.
 
Any help appreciated.
 
OS Win Server 2003
ARServer 7.0.1 patch 6
ITSM 7.0.3 patch 6
 
 
 
Ben Cantatore
Remedy Manager
(914) 457-6209
 
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

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html___ 

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Re: ARERR [8755] The specified plug-in does not exist. : REMEDY.ARF.CAI

[Axton]

Look in your ar.conf for the referenced plugin file.  If you are on
Windows, the file extension will be .dll, not .so.  Also look in the
plug-in logs to see if arplugin is not finding a particular dll
referenced in ar.conf.  If neither of the above is the case, then in
all likelihood, the ar.conf file is not referencing the dll that
provides this plug-in function.

Axton Grams

On Thu, May 29, 2008 at 10:56 AM, Benedetto Cantatore
<[EMAIL PROTECTED]> wrote:
> **
> I'd like to say yes, but its been awhile since I've done the installation.
> This is a dev box, so while not everything has been tested, I haven't really
> come across any other issues other than this one.  So, not sure how/why its
> missing.  Again if someone can supply/tell me where to find this file, I
> suggest what else might be wrong, I'd really appreciate it.
>
> Ben Cantatore
> Remedy Manager
> (914) 457-6209
>
> Emerging Health IT
> 3 Odell Plaza
> Yonkers, New York 10701
>
 [EMAIL PROTECTED] 05/29/08 10:28 AM >>>
> **
>
> Is it safe to assume that you have performed the necessary configuration of
> the CAI plugin for the Requester Console that is a post installation task
> for ITSM 7?
>
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Benedetto Cantatore
> Sent: Thursday, May 29, 2008 8:47 AM
> To: arslist@ARSLIST.ORG
> Subject: ARERR [8755] The specified plug-in does not exist. : REMEDY.ARF.CAI
>
>
>
> **
>
> I'm getting "ARERR [8755] The specified plug-in does not exist. :
> REMEDY.ARF.CAI" when trying to submit request through the requestor console.
>
>
>
> Searching through old posts I see that for others the problem was a missing
> libcaieventcmd.so
>
>
>
> I'm looking for this file, can someone tell me where I can find it?  Looking
> at the patch 6 install directoy I see every version of that file except one
> for windows.
>
>
>
> Any help appreciated.
>
>
>
> OS Win Server 2003
>
> ARServer 7.0.1 patch 6
>
> ITSM 7.0.3 patch 6
>
>
>
>
>
>
>
> Ben Cantatore
> Remedy Manager
> (914) 457-6209
>
>
>
> Emerging Health IT
> 3 Odell Plaza
> Yonkers, New York 10701
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
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> html___

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Re: Mid-tier and internal network

[Dwayne Martin]

Thanks, Russel and Brad and JT.

The trouble with a separate website is that we have links to all these websites 
that point to "https://remedy.jmu.edu/whatever.asp.";  

Tracking all those links down and changing them, or changing our Mid-Tier 
address would be a major pain, but that might be the way we have to go.

Dwayne

 Original message 
>Date: Thu, 29 May 2008 10:41:38 -0400
>From: "J.T. Shyman" <[EMAIL PROTECTED]>  
>Subject: Re: Mid-tier and internal network  
>To: arslist@ARSLIST.ORG
>
>Dwayne,
>
>   This can be done but I cannot tell you exactly how as it has been a
>while since I secured websites on IIS. 
>
>   I believe the way to do this would be to create a separate website
>on the IIS server for the AR Mid-Tier and add an IP Address range
>restriction to it so that only users who have IP addresses in certain ranges
>can access the page. You may be able to find some information on Microsoft's
>site
>(http://www.microsoft.com/technet/prodtechnol/WindowsServer2003/Library/IIS/
>4117d9e2-c7e0-46db-88f6-6e804b4325b0.mspx?mfr=true)about setting this up in
>IIS and it will likely take some testing to get it to work properly with
>ARS.
>
>--- J.T. Shyman
>
> -Original Message-
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin
>Sent: Thursday, May 29, 2008 10:19 AM
>To: arslist@ARSLIST.ORG
>Subject: Mid-tier and internal network
>
>Dear List,
>
>We have a Mid-Tier system on a web server that is accessible only to our
>university's internal network.   That is, someone from within the University
>can access the Mid-Tier, but someone outside can't unless they have a VPN.
>
>Unfortunately, we also have numerous regular web pages that we DO want
>outsiders to be able to access.  Has anyone had any experience setting up a
>web server so that Mid-Tier is only available internally, but regular web
>pages are available to the world?
>
>(Mid-Tier 7.1 patch 2, IIS 6 web server, Windows 2003 machine, Tomcat
>servlet server)
>
>___
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Re: ARERR [8755] The specified plug-in does not exist. : REMEDY.ARF.CAI

[Benedetto Cantatore]

I searched the whole HD and couldn't find the file.  I was hoping to
avoid doing a reinstall, as I'm hoping that if I acquired this file this
would be fixed.  Possibly in the initial setup I missed a step.
 
Ben Cantatore
Remedy Manager
(914) 457-6209
 
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


>>> [EMAIL PROTECTED] 05/29/08 11:07 AM >>>

Look in your ar.conf for the referenced plugin file.  If you are on
Windows, the file extension will be .dll, not .so.  Also look in the
plug-in logs to see if arplugin is not finding a particular dll
referenced in ar.conf.  If neither of the above is the case, then in
all likelihood, the ar.conf file is not referencing the dll that
provides this plug-in function.

Axton Grams

On Thu, May 29, 2008 at 10:56 AM, Benedetto Cantatore
<[EMAIL PROTECTED]> wrote:
> **
> I'd like to say yes, but its been awhile since I've done the
installation.
> This is a dev box, so while not everything has been tested, I haven't
really
> come across any other issues other than this one.  So, not sure
how/why its
> missing.  Again if someone can supply/tell me where to find this
file, I
> suggest what else might be wrong, I'd really appreciate it.
>
> Ben Cantatore
> Remedy Manager
> (914) 457-6209
>
> Emerging Health IT
> 3 Odell Plaza
> Yonkers, New York 10701
>
 [EMAIL PROTECTED] 05/29/08 10:28 AM >>>
> **
>
> Is it safe to assume that you have performed the necessary
configuration of
> the CAI plugin for the Requester Console that is a post installation
task
> for ITSM 7?
>
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Benedetto Cantatore
> Sent: Thursday, May 29, 2008 8:47 AM
> To: arslist@ARSLIST.ORG
> Subject: ARERR [8755] The specified plug-in does not exist. :
REMEDY.ARF.CAI
>
>
>
> **
>
> I'm getting "ARERR [8755] The specified plug-in does not exist. :
> REMEDY.ARF.CAI" when trying to submit request through the requestor
console.
>
>
>
> Searching through old posts I see that for others the problem was a
missing
> libcaieventcmd.so
>
>
>
> I'm looking for this file, can someone tell me where I can find it? 
Looking
> at the patch 6 install directoy I see every version of that file
except one
> for windows.
>
>
>
> Any help appreciated.
>
>
>
> OS Win Server 2003
>
> ARServer 7.0.1 patch 6
>
> ITSM 7.0.3 patch 6
>
>
>
>
>
>
>
> Ben Cantatore
> Remedy Manager
> (914) 457-6209
>
>
>
> Emerging Health IT
> 3 Odell Plaza
> Yonkers, New York 10701
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
Are"
> html___
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
Are"
> html___
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
Are"
> html___

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Re: Mid-tier and internal network

[J.T. Shyman]

The alternative would be to write your own filter...I've got no experience
in doing this but it may be possible to create an ISAPI filter
(http://en.wikipedia.org/wiki/ISAPI) that checks for the arsys URL and then
compares it to a list of IP address ranges and only allows access under
certain conditions.

Good luck and please let us know which way you go and any pains you run
into.

--- J.T. Shyman

 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin
Sent: Thursday, May 29, 2008 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-tier and internal network

Thanks, Russel and Brad and JT.

The trouble with a separate website is that we have links to all these
websites that point to "https://remedy.jmu.edu/whatever.asp.";  

Tracking all those links down and changing them, or changing our Mid-Tier
address would be a major pain, but that might be the way we have to go.

Dwayne

 Original message 
>Date: Thu, 29 May 2008 10:41:38 -0400
>From: "J.T. Shyman" <[EMAIL PROTECTED]>  
>Subject: Re: Mid-tier and internal network  
>To: arslist@ARSLIST.ORG
>
>Dwayne,
>
>   This can be done but I cannot tell you exactly how as it has been a
>while since I secured websites on IIS. 
>
>   I believe the way to do this would be to create a separate website
>on the IIS server for the AR Mid-Tier and add an IP Address range
>restriction to it so that only users who have IP addresses in certain
ranges
>can access the page. You may be able to find some information on
Microsoft's
>site
>(http://www.microsoft.com/technet/prodtechnol/WindowsServer2003/Library/IIS
/
>4117d9e2-c7e0-46db-88f6-6e804b4325b0.mspx?mfr=true)about setting this up in
>IIS and it will likely take some testing to get it to work properly with
>ARS.
>
>--- J.T. Shyman
>
> -Original Message-
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin
>Sent: Thursday, May 29, 2008 10:19 AM
>To: arslist@ARSLIST.ORG
>Subject: Mid-tier and internal network
>
>Dear List,
>
>We have a Mid-Tier system on a web server that is accessible only to our
>university's internal network.   That is, someone from within the
University
>can access the Mid-Tier, but someone outside can't unless they have a VPN.
>
>Unfortunately, we also have numerous regular web pages that we DO want
>outsiders to be able to access.  Has anyone had any experience setting up a
>web server so that Mid-Tier is only available internally, but regular web
>pages are available to the world?
>
>(Mid-Tier 7.1 patch 2, IIS 6 web server, Windows 2003 machine, Tomcat
>servlet server)
>
>___

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Re: Mid-tier and internal network

[Kaiser Norm E CIV USAF 96 CS/SCCE]

If IIS is your web server, why not create two separate virtual
directories--one for your Remedy apps and one for your outside-facing
non-Remedy apps.  Then you can set directory security individually for
each virtual directory (i.e., set up an IP range).

Then to avoid changing links, replace your actual .asp pages with pages
that do a redirect to the actual page.  For example, suppose your actual
page is https://remedy.jmu.edu/whatever.asp and that page show a nice
list of professors or something.

Rename that something like
https://remedy.jmu.edu/virtualdirectoryname/professors.asp and then just
turn whatever.asp into a redirect to professors.asp.  Thus, the change
would be invisible to the end user.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin
Sent: Thursday, May 29, 2008 10:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-tier and internal network

Thanks, Russel and Brad and JT.

The trouble with a separate website is that we have links to all these
websites that point to "https://remedy.jmu.edu/whatever.asp.";  

Tracking all those links down and changing them, or changing our
Mid-Tier address would be a major pain, but that might be the way we
have to go.

Dwayne

 Original message 
>Date: Thu, 29 May 2008 10:41:38 -0400
>From: "J.T. Shyman" <[EMAIL PROTECTED]>  
>Subject: Re: Mid-tier and internal network  
>To: arslist@ARSLIST.ORG
>
>Dwayne,
>
>   This can be done but I cannot tell you exactly how as it has
been a
>while since I secured websites on IIS. 
>
>   I believe the way to do this would be to create a separate
website
>on the IIS server for the AR Mid-Tier and add an IP Address range
>restriction to it so that only users who have IP addresses in certain
ranges
>can access the page. You may be able to find some information on
Microsoft's
>site
>(http://www.microsoft.com/technet/prodtechnol/WindowsServer2003/Library
/IIS/
>4117d9e2-c7e0-46db-88f6-6e804b4325b0.mspx?mfr=true)about setting this
up in
>IIS and it will likely take some testing to get it to work properly
with
>ARS.
>
>--- J.T. Shyman
>
> -Original Message-
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin
>Sent: Thursday, May 29, 2008 10:19 AM
>To: arslist@ARSLIST.ORG
>Subject: Mid-tier and internal network
>
>Dear List,
>
>We have a Mid-Tier system on a web server that is accessible only to
our
>university's internal network.   That is, someone from within the
University
>can access the Mid-Tier, but someone outside can't unless they have a
VPN.
>
>Unfortunately, we also have numerous regular web pages that we DO want
>outsiders to be able to access.  Has anyone had any experience setting
up a
>web server so that Mid-Tier is only available internally, but regular
web
>pages are available to the world?
>
>(Mid-Tier 7.1 patch 2, IIS 6 web server, Windows 2003 machine, Tomcat
>servlet server)
>
>___

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Re: Mid-tier and internal network

[Rick Cook]

What about creating a non-ARS web front-end that pointed directly to the
forms (menu? list of links?) you wanted to allow outside access to?  That
should be pretty easy for a Java/XML programmer to do.  The only other way I
can think of would be to create a separate mid-tier server that lives
outside the firewall, and redirect all the traffic that goes there to the
shorter list of forms (maybe put them in a separate application, and only
deploy that application to that MT server?).

Rick

On Thu, May 29, 2008 at 8:30 AM, Dwayne Martin <[EMAIL PROTECTED]> wrote:

> Thanks, Russel and Brad and JT.
>
> The trouble with a separate website is that we have links to all these
> websites that point to "https://remedy.jmu.edu/whatever.asp.";
>
> Tracking all those links down and changing them, or changing our Mid-Tier
> address would be a major pain, but that might be the way we have to go.
>
> Dwayne
>
>  Original message 
> >Date: Thu, 29 May 2008 10:41:38 -0400
> >From: "J.T. Shyman" <[EMAIL PROTECTED]>
> >Subject: Re: Mid-tier and internal network
> >To: arslist@ARSLIST.ORG
> >
> >Dwayne,
> >
> >   This can be done but I cannot tell you exactly how as it has been a
> >while since I secured websites on IIS.
> >
> >   I believe the way to do this would be to create a separate website
> >on the IIS server for the AR Mid-Tier and add an IP Address range
> >restriction to it so that only users who have IP addresses in certain
> ranges
> >can access the page. You may be able to find some information on
> Microsoft's
> >site
> >(
> http://www.microsoft.com/technet/prodtechnol/WindowsServer2003/Library/IIS/
> >4117d9e2-c7e0-46db-88f6-6e804b4325b0.mspx?mfr=true)about setting this up
> in
> >IIS and it will likely take some testing to get it to work properly with
> >ARS.
> >
> >--- J.T. Shyman
> >
> > -Original Message-
> >From: Action Request System discussion list(ARSList)
> >[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin
> >Sent: Thursday, May 29, 2008 10:19 AM
> >To: arslist@ARSLIST.ORG
> >Subject: Mid-tier and internal network
> >
> >Dear List,
> >
> >We have a Mid-Tier system on a web server that is accessible only to our
> >university's internal network.   That is, someone from within the
> University
> >can access the Mid-Tier, but someone outside can't unless they have a VPN.
> >
> >Unfortunately, we also have numerous regular web pages that we DO want
> >outsiders to be able to access.  Has anyone had any experience setting up
> a
> >web server so that Mid-Tier is only available internally, but regular web
> >pages are available to the world?
> >
> >(Mid-Tier 7.1 patch 2, IIS 6 web server, Windows 2003 machine, Tomcat
> >servlet server)
> >
>
> >___
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>
>
> ___
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>

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CI Relationship View Issue - What am I missing?

[Kevin Pulsen]

Hello ARSList,

This is for an issue with CMDB 2.1 (ARS 7.1, Mid-tier & ITSM 7.03 patch 7 
Suite)

I am using the Remedy Windows client to run through a test and functionality.

When I select the CI Relationship Viewer, either from Asset or Incident a new 
screen pops up - CI Relationship Viewer and it states - CMDB libraries are not 
available.

I have looked through the documents and all I could find is to restart the 
Mid-tier? Did that, didn't work.

I can't find anything on BMC's support site for this error.

Did I miss a configuration somewhere?

Thanks again,

Kevin P.



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Re: Mid-tier and internal network

[Tony Worthington]

Or two virtual servers, each with its own IP.  That way you could limit 
access with NAT and firewall rules.


-- 
Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
[EMAIL PROTECTED]
262-703-5911



Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

05/29/2008 11:02 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Mid-tier and internal network






If IIS is your web server, why not create two separate virtual
directories--one for your Remedy apps and one for your outside-facing
non-Remedy apps.  Then you can set directory security individually for
each virtual directory (i.e., set up an IP range).

Then to avoid changing links, replace your actual .asp pages with pages
that do a redirect to the actual page.  For example, suppose your actual
page is https://remedy.jmu.edu/whatever.asp and that page show a nice
list of professors or something.

Rename that something like
https://remedy.jmu.edu/virtualdirectoryname/professors.asp and then just
turn whatever.asp into a redirect to professors.asp.  Thus, the change
would be invisible to the end user.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin
Sent: Thursday, May 29, 2008 10:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-tier and internal network

Thanks, Russel and Brad and JT.

The trouble with a separate website is that we have links to all these
websites that point to "https://remedy.jmu.edu/whatever.asp."; 

Tracking all those links down and changing them, or changing our
Mid-Tier address would be a major pain, but that might be the way we
have to go.

Dwayne

 Original message 
>Date: Thu, 29 May 2008 10:41:38 -0400
>From: "J.T. Shyman" <[EMAIL PROTECTED]> 
>Subject: Re: Mid-tier and internal network 
>To: arslist@ARSLIST.ORG
>
>Dwayne,
>
>This can be done but I cannot tell you exactly how as it 
has
been a
>while since I secured websites on IIS. 
>
>I believe the way to do this would be to create a 
separate
website
>on the IIS server for the AR Mid-Tier and add an IP Address range
>restriction to it so that only users who have IP addresses in certain
ranges
>can access the page. You may be able to find some information on
Microsoft's
>site
>(http://www.microsoft.com/technet/prodtechnol/WindowsServer2003/Library
/IIS/
>4117d9e2-c7e0-46db-88f6-6e804b4325b0.mspx?mfr=true)about setting this
up in
>IIS and it will likely take some testing to get it to work properly
with
>ARS.
>
>--- J.T. Shyman
>
> -Original Message-
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin
>Sent: Thursday, May 29, 2008 10:19 AM
>To: arslist@ARSLIST.ORG
>Subject: Mid-tier and internal network
>
>Dear List,
>
>We have a Mid-Tier system on a web server that is accessible only to
our
>university's internal network.   That is, someone from within the
University
>can access the Mid-Tier, but someone outside can't unless they have a
VPN.
>
>Unfortunately, we also have numerous regular web pages that we DO want
>outsiders to be able to access.  Has anyone had any experience setting
up a
>web server so that Mid-Tier is only available internally, but regular
web
>pages are available to the world?
>
>(Mid-Tier 7.1 patch 2, IIS 6 web server, Windows 2003 machine, Tomcat
>servlet server)
>
>___

>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"


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CONFIDENTIALITY NOTICE: 
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or use of 
the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and notify 
us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's reserves the 
right to retrieve and read any message created, sent and received.  Kohl's 
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time
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Re: CI Relationship View Issue - What am I missing?

[vasstudatta]

You have to copy 3 files from the sdk>bin directory of CMDB installation.

cmdbapi21.dll
cmdbjni21.dll
cmdbapi21.jar

Copy these files in the midtier WEB-INF/lib directory and bounce your
webserver.

On Thu, May 29, 2008 at 10:05 PM, Kevin Pulsen <[EMAIL PROTECTED]> wrote:

> ** Hello ARSList,
>
> This is for an issue with CMDB 2.1 (ARS 7.1, Mid-tier & ITSM 7.03 patch 7
> Suite)
>
> I am using the Remedy Windows client to run through a test and
> functionality.
>
> When I select the CI Relationship Viewer, either from Asset or Incident a
> new screen pops up - CI Relationship Viewer and it states - CMDB libraries
> are not available.
>
> I have looked through the documents and all I could find is to restart the
> Mid-tier? Did that, didn't work.
>
> I can't find anything on BMC's support site for this error.
>
> Did I miss a configuration somewhere?
>
> Thanks again,
>
> Kevin P.
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___




-- 
Thanks & Best Regards,

Chinmmay™
Revenge is the best dish Served Cold...
http://clubhq23.blogspot.com/

Re: CI Relationship View Issue - What am I missing?

[Kevin Pulsen]

That did the trick i must have missed that part of the post install.

Thanks!

Kevin P.


**
You have to copy 3 files from the sdk>bin directory of CMDB installation. 


cmdbapi21.dll
cmdbjni21.dll
cmdbapi21.jar

Copy these files 
in the midtier WEB-INF/lib directory and bounce your webserver. 


On Thu, May 29, 2008 at 10:05 PM, Kevin Pulsen <[EMAIL PROTECTED]> wrote:

** 




Hello ARSList,

This is for an issue with CMDB 2.1 (ARS 7.1, 
Mid-tier & ITSM 7.03 patch 7 Suite)

I am using the Remedy Windows 
client to run through a test and functionality.

When I select the CI 
Relationship Viewer, either from Asset or Incident a new screen pops up - CI 
Relationship Viewer and it states - CMDB libraries are not 
available.

I have looked through the documents and all I could 
find is to restart the Mid-tier? Did that, didn't work.

I can't find 
anything on BMC's support site for this error.

Did I miss a configuration 
somewhere?

Thanks again,

Kevin P.




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Server Group - Load Balancing Questions

[Wilson, Bruce B]

I read about specifying the "Share" option when specifying the AR System
database when installing AR System Server.

I want to use the "Share" option to configure two Remedy servers to
reside in a Remedy Server Group.

 

Can I put a load balancer on top of a Remedy Server Group?

What is the recommended load balancing technology?

Is there anything that is not allowed?  We are considering using
"Windows Load Balancer".

 

Is there any special Remedy licensing to utilize Server Group
technology?

 

Thanks,

Bruce Wilson

Datastream Consulting, LLC

 


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Re: Server Group - Load Balancing Questions

[Tony Worthington]

Kelly Deaver did a great presentation at RUG on this topic and the 
presentation is available on the BMC/DN site.

Load Balancing and High Availability for BMC Remedy Action Request System  
 

http://developer.bmc.com:8080/jiveProd/entry!default.jspa?categoryID=859&externalID=2841&fromSearchPage=true

If I recall, you'll need to register and log in to view the attachment. 
There are also documents and whitepapers on the BMC support/documentation 
site.

>Can I put a load balancer on top of a Remedy Server Group?
Yes.

>What is the recommended load balancing technology?
There are quite a few solutions, including Alteon, F5, and many others. 
Use whatever your organization is familiar with.  :-)

>Is there any special Remedy licensing to utilize Server Group technology?

Each server in the group needs an AR server license, but can share 
application and user licensing.

You don't mention what version, but I would recommend 7.1

-- 
Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
[EMAIL PROTECTED]
262-703-5911



"Wilson, Bruce B" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

05/29/2008 12:56 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Server Group - Load Balancing Questions






** 
I read about specifying the ?Share? option when specifying the AR System 
database when installing AR System Server.
I want to use the ?Share? option to configure two Remedy servers to reside 
in a Remedy Server Group.
 
Can I put a load balancer on top of a Remedy Server Group?
What is the recommended load balancing technology?
Is there anything that is not allowed?  We are considering using ?Windows 
Load Balancer?.
 
Is there any special Remedy licensing to utilize Server Group technology?
 
Thanks,
Bruce Wilson
Datastream Consulting, LLC
 
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" 
html___ 

CONFIDENTIALITY NOTICE: 
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or use of 
the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and notify 
us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's reserves the 
right to retrieve and read any message created, sent and received.  Kohl's 
reserves the right to monitor messages by authorized Kohl's Associates at any 
time
without any further consent.

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Re: Server Group - Load Balancing Questions

[LJ Longwing]

answered inline


  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Wilson, Bruce B
Sent: Thursday, May 29, 2008 11:57 AM
To: arslist@ARSLIST.ORG
Subject: Server Group - Load Balancing Questions


** 

I read about specifying the "Share" option when specifying the AR System
database when installing AR System Server.

I want to use the "Share" option to configure two Remedy servers to reside
in a Remedy Server Group.

 

Can I put a load balancer on top of a Remedy Server Group? 

- Yes 

What is the recommended load balancing technology? 

- Only requirement that I'm familiar with is that it have the ability to do
sticky bits 

Is there anything that is not allowed? 

- Not that I'm aware of 

 We are considering using "Windows Load Balancer" 

 

 

Is there any special Remedy licensing to utilize Server Group technology? 

- Depends on your version...in 7.1 you don't need any special licensing...in
previous versions you need to get a special key for your floating licenses. 

 

Thanks,

Bruce Wilson

Datastream Consulting, LLC

 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

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Re: Server Group - Load Balancing Questions

[SUBSCRIBE arslist Melissa]

Thanks Tony!  I wish I had this slideshow earlier! ;)

We have load balancing running on top of 2 ARS server sharing one 
database.  We us BipIP for our load balancing.






Tony Worthington <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

05/29/2008 01:05 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Server Group - Load Balancing Questions






** 
Kelly Deaver did a great presentation at RUG on this topic and the 
presentation is available on the BMC/DN site. 

Load Balancing and High Availability for BMC Remedy Action Request System  
  

http://developer.bmc.com:8080/jiveProd/entry!default.jspa?categoryID=859&externalID=2841&fromSearchPage=true
 


If I recall, you'll need to register and log in to view the attachment. 
There are also documents and whitepapers on the BMC support/documentation 
site. 

>Can I put a load balancer on top of a Remedy Server Group? 
Yes. 

>What is the recommended load balancing technology? 
There are quite a few solutions, including Alteon, F5, and many others. 
Use whatever your organization is familiar with.  :-) 

>Is there any special Remedy licensing to utilize Server Group technology? 


Each server in the group needs an AR server license, but can share 
application and user licensing. 

You don't mention what version, but I would recommend 7.1 

-- 
Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
[EMAIL PROTECTED]
262-703-5911 


"Wilson, Bruce B" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 
 
05/29/2008 12:56 PM 

Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG 
cc

Subject
Server Group - Load Balancing Questions








** 
I read about specifying the ?Share? option when specifying the AR System 
database when installing AR System Server. 
I want to use the ?Share? option to configure two Remedy servers to reside 
in a Remedy Server Group. 
  
Can I put a load balancer on top of a Remedy Server Group? 
What is the recommended load balancing technology? 
Is there anything that is not allowed?  We are considering using ?Windows 
Load Balancer?. 
  
Is there any special Remedy licensing to utilize Server Group technology? 
  
Thanks, 
Bruce Wilson 
Datastream Consulting, LLC 
  
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" 
html___ 
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html___

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Re: Server Group - Load Balancing Questions

[Rick Cook]

Something to know if you're new to Remedy LB is that it doesn't truly
load-balance, defined as keeping the load balanced equally between all
servers in the group.  It's really load sharing.  You might have 50 users
over 3 servers, and depending on when they logged in, what they're doing,
etc., you might have 13 on Server A, 30 on Server B, and 7 on Server C.

That's probably not a real problem for most of us, but you should know to
expect this going in.

Rick

On Thu, May 29, 2008 at 11:03 AM, Tony Worthington <
[EMAIL PROTECTED]> wrote:

> **
> Kelly Deaver did a great presentation at RUG on this topic and the
> presentation is available on the BMC/DN site.
>
> Load Balancing and High Availability for BMC Remedy Action Request System
>
>
>
> http://developer.bmc.com:8080/jiveProd/entry!default.jspa?categoryID=859&externalID=2841&fromSearchPage=true
>
> If I recall, you'll need to register and log in to view the attachment.
>  There are also documents and whitepapers on the BMC support/documentation
> site.
>
> >Can I put a load balancer on top of a Remedy Server Group?
> Yes.
>
> >What is the recommended load balancing technology?
> There are quite a few solutions, including Alteon, F5, and many others.
>  Use whatever your organization is familiar with.  :-)
>
> >Is there any special Remedy licensing to utilize Server Group technology?
>
> Each server in the group needs an AR server license, but can share
> application and user licensing.
>
> You don't mention what version, but I would recommend 7.1
>
> --
> Tony Worthington
> Sr. Technical Analyst
> Kohl's Department Stores
> [EMAIL PROTECTED]
> 262-703-5911
>
>
>  *"Wilson, Bruce B" <[EMAIL PROTECTED]>*
> Sent by: "Action Request System discussion list(ARSList)" <
> arslist@ARSLIST.ORG>
>
> 05/29/2008 12:56 PM
>  Please respond to
> arslist@ARSLIST.ORG
>
>   To
> arslist@ARSLIST.ORG  cc
>   Subject
> Server Group - Load Balancing Questions
>
>
>
>
> **
> I read about specifying the "Share" option when specifying the AR System
> database when installing AR System Server.
> I want to use the "Share" option to configure two Remedy servers to reside
> in a Remedy Server Group.
>
> Can I put a load balancer on top of a Remedy Server Group?
> What is the recommended load balancing technology?
> Is there anything that is not allowed?  We are considering using "Windows
> Load Balancer".
>
> Is there any special Remedy licensing to utilize Server Group technology?
>
> Thanks,
> Bruce Wilson
> Datastream Consulting, LLC
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>

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Re: Server Group - Load Balancing Questions

[Tony Worthington]

Yup.  Would be cool to have a method to push users from one server to 
another in the group (with no interruption in service.)


-- 
Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
[EMAIL PROTECTED]
262-703-5911



Rick Cook <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

05/29/2008 01:14 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Server Group - Load Balancing Questions






** Something to know if you're new to Remedy LB is that it doesn't truly 
load-balance, defined as keeping the load balanced equally between all 
servers in the group.  It's really load sharing.  You might have 50 users 
over 3 servers, and depending on when they logged in, what they're doing, 
etc., you might have 13 on Server A, 30 on Server B, and 7 on Server C.

That's probably not a real problem for most of us, but you should know to 
expect this going in.

Rick

On Thu, May 29, 2008 at 11:03 AM, Tony Worthington <
[EMAIL PROTECTED]> wrote:
** 
Kelly Deaver did a great presentation at RUG on this topic and the 
presentation is available on the BMC/DN site. 

Load Balancing and High Availability for BMC Remedy Action Request System  
  

http://developer.bmc.com:8080/jiveProd/entry!default.jspa?categoryID=859&externalID=2841&fromSearchPage=true
 


If I recall, you'll need to register and log in to view the attachment. 
There are also documents and whitepapers on the BMC support/documentation 
site. 

>Can I put a load balancer on top of a Remedy Server Group? 
Yes. 

>What is the recommended load balancing technology? 
There are quite a few solutions, including Alteon, F5, and many others. 
Use whatever your organization is familiar with.  :-) 

>Is there any special Remedy licensing to utilize Server Group technology? 


Each server in the group needs an AR server license, but can share 
application and user licensing. 

You don't mention what version, but I would recommend 7.1 

-- 
Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
[EMAIL PROTECTED]
262-703-5911 


"Wilson, Bruce B" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" <
arslist@ARSLIST.ORG> 
05/29/2008 12:56 PM 


Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG 
cc

Subject
Server Group - Load Balancing Questions








** 
I read about specifying the "Share" option when specifying the AR System 
database when installing AR System Server. 
I want to use the "Share" option to configure two Remedy servers to reside 
in a Remedy Server Group. 
  
Can I put a load balancer on top of a Remedy Server Group? 
What is the recommended load balancing technology? 
Is there anything that is not allowed?  We are considering using "Windows 
Load Balancer". 
  
Is there any special Remedy licensing to utilize Server Group technology? 
  
Thanks, 
Bruce Wilson 
Datastream Consulting, LLC 
  
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" 
html___ 
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" 
html___

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" 
html___ 

CONFIDENTIALITY NOTICE: 
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or use of 
the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and notify 
us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's reserves the 
right to retrieve and read any message created, sent and received.  Kohl's 
reserves the right to monitor messages by authorized Kohl's Associates at any 
time
without any further consent.

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Core field

[Atul Vohra]

Hi All,

On ARS 6.3 (Solaris, Oracle 10g), one of our developers added fields with field 
ids 16 and 17 on the BMC:BMC_AssetBase form.

I am trying to delete these 2 fields, but since they are core field ids, it 
does not allow me to delete the fields.

My question is:
Is there a way to get rid of these fields (core)? 
Is there some documentation regarding the list of core fields with their usage.

Thanks
Atul

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Application-Delete-Query-Entry gives errors

[Rick Cook]

We are running an escalation nightly that runs this command:
*Application-Query-Delete-Entry
"SHR:TmpMessages" (( 'Status' = "Sent") AND ( 'Send Time' !=  $NULL$ ))*.
The effect is to clear a form that contains records accumulated during the
day, but which are no longer needed.

Running this creates thousands of entries in the arerror.log file (roughly,
but not exactly, equivalent to the number of records in the form) that say
this:  *Thu May 29 10:31:45 2008  390603 : Entry does not exist in database
(ARERR 302)*.

There are no errors that show up in the api or sql logs, and the records DO
get deleted.  Any idea why these errors appear?  I'm kinda stumped as to
where else to look for a cause.

Rick

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Re: Application-Delete-Query-Entry gives errors

[Craig Carter]

I believe you have to use the Request ID field with this command.  Since
you are not providing that, you get the entry error.

 

Craig Carter

Software Engineer, RSP

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, May 29, 2008 1:52 PM
To: arslist@ARSLIST.ORG
Subject: Application-Delete-Query-Entry gives errors

 

** We are running an escalation nightly that runs this command:
Application-Query-Delete-Entry "SHR:TmpMessages" (( 'Status' = "Sent")
AND ( 'Send Time' !=  $NULL$ )).  The effect is to clear a form that
contains records accumulated during the day, but which are no longer
needed.

Running this creates thousands of entries in the arerror.log file
(roughly, but not exactly, equivalent to the number of records in the
form) that say this:  Thu May 29 10:31:45 2008  390603 : Entry does not
exist in database (ARERR 302).

There are no errors that show up in the api or sql logs, and the records
DO get deleted.  Any idea why these errors appear?  I'm kinda stumped as
to where else to look for a cause.

Rick
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Re: Remedy on a Blackberry

[Subash Biswas]

Aeroprise and Vettro V-360 are both products worth attention. You can
also develop a similar home grown interface either with C# or the RIM
Java API.

Subash

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Re: Application-Delete-Query-Entry gives errors

[Carey Matthew Black]

Rick,

If I had to guess the server is getting the list of entries (GLE
API call) then deleting each entry one at at time AND doing a GetEntry
_after_ it did the delete. (And the part that is producing the error
is the GetEntry call, but it is ignored and the deleting continues.)

I wonder if this is a known error in your specific ARS server version?
 (AKA: It sounds like the bug is that the ARS server [Escalation
thread] is logging errors that are, and should be, ignored. It is not
an error to not find the data after you told the application server to
delete it. )

I would suggest that you open an incident with BMC tech support and
see what they say.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On Thu, May 29, 2008 at 3:52 PM, Rick Cook <[EMAIL PROTECTED]> wrote:
> ** We are running an escalation nightly that runs this command:
> Application-Query-Delete-Entry "SHR:TmpMessages" (( 'Status' = "Sent") AND (
> 'Send Time' !=  $NULL$ )).  The effect is to clear a form that contains
> records accumulated during the day, but which are no longer needed.
>
> Running this creates thousands of entries in the arerror.log file (roughly,
> but not exactly, equivalent to the number of records in the form) that say
> this:  Thu May 29 10:31:45 2008  390603 : Entry does not exist in database
> (ARERR 302).
>
> There are no errors that show up in the api or sql logs, and the records DO
> get deleted.  Any idea why these errors appear?  I'm kinda stumped as to
> where else to look for a cause.
>
> Rick

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Re: Application-Delete-Query-Entry gives errors

[Frank Ginny]

Hi Rick,

Try this for the escalation -

Run If  qualifier -
(( 'Status' = "Sent") AND ( 'Send Time' !=  $NULL$ 
)

Run Process -
Application-Delete-Entry "SHR:TmpMessages" $Request ID$

Frank Ginny
Sr. Remedy Admin / Developer


** We are 
running an escalation nightly that runs this command:  
Application-Query-Delete-Entry 
"SHR:TmpMessages" (( 'Status' = "Sent") AND ( 'Send Time' !=  $NULL$ 
)).  The effect is to clear a form that contains records 
accumulated during the day, but which are no longer needed.

Running this 
creates thousands of entries in the arerror.log file (roughly, but not exactly, 
equivalent to the number of records in the form) that say this:  Thu May 
29 10:31:45 2008  390603 : 
Entry does not exist in database (ARERR 302)pan>.

There are no 
errors that show up in the api or sql logs, and the records DO get 
deleted.  Any 
idea why these errors appear?  I'm kinda stumped as to where else to look 
for a 
cause.

Rick




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Re: Application-Delete-Query-Entry gives errors

[Rick Cook]

No, that's on Application-Delete-Entry.  The syntax for *
Application-Query-Delete-Entry*** is *Application-Query-Delete-Entry
"" .

*Rick

On Thu, May 29, 2008 at 12:57 PM, Craig Carter <
[EMAIL PROTECTED]> wrote:

> **
>
> I believe you have to use the Request ID field with this command.  Since
> you are not providing that, you get the entry error.
>
>
>
> Craig Carter
>
> Software Engineer, RSP
>
>
>   --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> *Sent:* Thursday, May 29, 2008 1:52 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Application-Delete-Query-Entry gives errors
>
>
>
> ** We are running an escalation nightly that runs this command:  
> *Application-Query-Delete-Entry
> "SHR:TmpMessages" (( 'Status' = "Sent") AND ( 'Send Time' !=  $NULL$ ))*.
> The effect is to clear a form that contains records accumulated during the
> day, but which are no longer needed.
>
> Running this creates thousands of entries in the arerror.log file (roughly,
> but not exactly, equivalent to the number of records in the form) that say
> this:  *Thu May 29 10:31:45 2008  390603 : Entry does not exist in
> database (ARERR 302)*.
>
> There are no errors that show up in the api or sql logs, and the records DO
> get deleted.  Any idea why these errors appear?  I'm kinda stumped as to
> where else to look for a cause.
>
> Rick
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
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Re: Application-Delete-Query-Entry gives errors

[Grooms, Frederick W]

It sounds like you are running the escalation against the
SHR:TmpMessages form.  What is happening is the list of records to
modify is being queried for and then the command is being executed
against each of the records.  Since the command deletes all of the
records then the next record to process no longer exists.  You should be
receiving the error for n-1 records (since it will fail for records 2
and up). I would recommend changing to the Application-Delete-Entry
command
  Application-Delete-Entry "$SCHEMA$" $Request ID$
 
The other possible solution is to run the escalation against a different
form that has only 1 record.
 
Fred



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, May 29, 2008 2:52 PM
To: arslist@ARSLIST.ORG
Subject: Application-Delete-Query-Entry gives errors


We are running an escalation nightly that runs this command:
Application-Query-Delete-Entry "SHR:TmpMessages" (( 'Status' = "Sent")
AND ( 'Send Time' !=  $NULL$ )).  The effect is to clear a form that
contains records accumulated during the day, but which are no longer
needed.

Running this creates thousands of entries in the arerror.log file
(roughly, but not exactly, equivalent to the number of records in the
form) that say this:  Thu May 29 10:31:45 2008  390603 : Entry does not
exist in database (ARERR 302).

There are no errors that show up in the api or sql logs, and the records
DO get deleted.  Any idea why these errors appear?  I'm kinda stumped as
to where else to look for a cause.

Rick
 
  

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Re: Application-Delete-Query-Entry gives errors

[Craig Carter]

True-but as Fred mentioned, you are calling the full delete for every
record.  If you put the qualification in the Run If and delete them
using request id and Application-Delete-Entry, it may solve your
problem.

 

Craig Carter

Software Engineer, RSP

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, May 29, 2008 2:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Application-Delete-Query-Entry gives errors

 

** No, that's on Application-Delete-Entry.  The syntax for
Application-Query-Delete-Entry is Application-Query-Delete-Entry
"" .

Rick

On Thu, May 29, 2008 at 12:57 PM, Craig Carter
<[EMAIL PROTECTED]> wrote:

** 

I believe you have to use the Request ID field with this command.  Since
you are not providing that, you get the entry error.

 

Craig Carter

Software Engineer, RSP

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, May 29, 2008 1:52 PM
To: arslist@ARSLIST.ORG
Subject: Application-Delete-Query-Entry gives errors

 

** We are running an escalation nightly that runs this command:
Application-Query-Delete-Entry "SHR:TmpMessages" (( 'Status' = "Sent")
AND ( 'Send Time' !=  $NULL$ )).  The effect is to clear a form that
contains records accumulated during the day, but which are no longer
needed.



Running this creates thousands of entries in the arerror.log file
(roughly, but not exactly, equivalent to the number of records in the
form) that say this:  Thu May 29 10:31:45 2008  390603 : Entry does not
exist in database (ARERR 302).

There are no errors that show up in the api or sql logs, and the records
DO get deleted.  Any idea why these errors appear?  I'm kinda stumped as
to where else to look for a cause.

Rick

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Re: Application-Delete-Query-Entry gives errors

[Rick Cook]

OK, as I expected, some answers that make sense at various levels.  Now that
I got answers unbiased by this next, let me drop the other shoe.

The exact same escalation runs on another 7.1 server using the same
environment (OS/DBMS/ARS) versions without the errors.  In addition to these
two 7.1 servers, I have it running on two 6.3 servers without the errors,
too.  That would tend to minimize the bug possibility, but it doesn't make
me understand why the servers are acting differently.

So what's different about this server?  Beats me.  I've looked at everything
in the install, running daemons, conf files, etc. that I can think of, and
there doesn't appear to be any difference.  I'll keep looking, though.

Any new ideas?

Rick

On Thu, May 29, 2008 at 1:06 PM, Frank Ginny <[EMAIL PROTECTED]>
wrote:

> ** Hi Rick,
>
> Try this for the escalation -
>
> Run If  qualifier -
> *(( 'Status' = "Sent") AND ( 'Send Time' !=  $NULL$ )
>
> Run Process -
> Application-Delete-Entry "**SHR:TmpMessages" $Request ID$
>
> *Frank Ginny
> Sr. Remedy Admin / Developer
> ***
> *
> ** We are running an escalation nightly that runs this command:  
> *Application-Query-Delete-Entry
> "SHR:TmpMessages" (( 'Status' = "Sent") AND ( 'Send Time' !=  $NULL$ ))*.
> The effect is to clear a form that contains records accumulated during the
> day, but which are no longer needed.
>
> Running this creates thousands of entries in the arerror.log file (roughly,
> but not exactly, equivalent to the number of records in the form) that say
> this:  *Thu May 29 10:31:45 2008  390603 : Entry does not exist in
> database (ARERR 302)pan>*.
>
> There are no errors that show up in the api or sql logs, and the records DO
> get deleted.  Any idea why these errors appear?  I'm kinda stumped as to
> where else to look for a cause.
>
> Rick
>
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> html___
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Re: Application-Delete-Query-Entry gives errors

[Rick Cook]

As I understand it, using the call I'm using, (
Application-Query-Delete-Entry) is more efficient for multiple deletes than
Application-Delete-Entry.  I haven't tested that, but it seems to make
sense.  It is like deleting a list of entries on your screen at once instead
of one at a time.  At very least, it should cut out the GLE call to refresh
the entry list after each delete.

Rick

On Thu, May 29, 2008 at 1:19 PM, Craig Carter <
[EMAIL PROTECTED]> wrote:

> **
>
> True—but as Fred mentioned, you are calling the full delete for every
> record.  If you put the qualification in the Run If and delete them using
> request id and Application-Delete-Entry, it may solve your problem.
>
>
>
> Craig Carter
>
> Software Engineer, RSP
>
>
>   --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> *Sent:* Thursday, May 29, 2008 2:07 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Application-Delete-Query-Entry gives errors
>
>
>
> ** No, that's on Application-Delete-Entry.  The syntax for *
> Application-Query-Delete-Entry *is *Application-Query-Delete-Entry
> "" .
>
> *Rick
>
> On Thu, May 29, 2008 at 12:57 PM, Craig Carter <
> [EMAIL PROTECTED]> wrote:
>
> **
>
> I believe you have to use the Request ID field with this command.  Since
> you are not providing that, you get the entry error.
>
>
>
> Craig Carter
>
> Software Engineer, RSP
>
>
>   --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> *Sent:* Thursday, May 29, 2008 1:52 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Application-Delete-Query-Entry gives errors
>
>
>
> ** We are running an escalation nightly that runs this command:  
> *Application-Query-Delete-Entry
> "SHR:TmpMessages" (( 'Status' = "Sent") AND ( 'Send Time' !=  $NULL$ ))*.
> The effect is to clear a form that contains records accumulated during the
> day, but which are no longer needed.
>
>
>
> Running this creates thousands of entries in the arerror.log file (roughly,
> but not exactly, equivalent to the number of records in the form) that say
> this:  *Thu May 29 10:31:45 2008  390603 : Entry does not exist in
> database (ARERR 302)*.
>
> There are no errors that show up in the api or sql logs, and the records DO
> get deleted.  Any idea why these errors appear?  I'm kinda stumped as to
> where else to look for a cause.
>
> Rick
>
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> html___
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Re: Application-Delete-Query-Entry gives errors

[Craig Carter]

Absolutely it would be more efficient and I agree that is preferred-the
trick is to figure out a way to simply call it once versus for every
record in the table.  As mentioned previously, you could enable your
escalation against a one record table used specifically to issue single
commands like this against other tables but there should be a way to
handle this within the same table.

 

It is interesting that it appears to work on all of your other servers
though without any problem so perhaps there is something set up to
handle this situation?

 

Craig Carter

Software Engineer, RSP

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, May 29, 2008 2:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Application-Delete-Query-Entry gives errors

 

** As I understand it, using the call I'm using,
(Application-Query-Delete-Entry) is more efficient for multiple deletes
than Application-Delete-Entry.  I haven't tested that, but it seems to
make sense.  It is like deleting a list of entries on your screen at
once instead of one at a time.  At very least, it should cut out the GLE
call to refresh the entry list after each delete.

Rick

On Thu, May 29, 2008 at 1:19 PM, Craig Carter
<[EMAIL PROTECTED]> wrote:

** 

True-but as Fred mentioned, you are calling the full delete for every
record.  If you put the qualification in the Run If and delete them
using request id and Application-Delete-Entry, it may solve your
problem.

 

Craig Carter

Software Engineer, RSP

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, May 29, 2008 2:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Application-Delete-Query-Entry gives errors

 

** No, that's on Application-Delete-Entry.  The syntax for
Application-Query-Delete-Entry is Application-Query-Delete-Entry
"" .

Rick

On Thu, May 29, 2008 at 12:57 PM, Craig Carter
<[EMAIL PROTECTED]> wrote:

** 

I believe you have to use the Request ID field with this command.  Since
you are not providing that, you get the entry error.

 

Craig Carter

Software Engineer, RSP

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, May 29, 2008 1:52 PM
To: arslist@ARSLIST.ORG
Subject: Application-Delete-Query-Entry gives errors

 

** We are running an escalation nightly that runs this command:
Application-Query-Delete-Entry "SHR:TmpMessages" (( 'Status' = "Sent")
AND ( 'Send Time' !=  $NULL$ )).  The effect is to clear a form that
contains records accumulated during the day, but which are no longer
needed.



Running this creates thousands of entries in the arerror.log file
(roughly, but not exactly, equivalent to the number of records in the
form) that say this:  Thu May 29 10:31:45 2008  390603 : Entry does not
exist in database (ARERR 302).

There are no errors that show up in the api or sql logs, and the records
DO get deleted.  Any idea why these errors appear?  I'm kinda stumped as
to where else to look for a cause.

Rick

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Re: Application-Delete-Query-Entry gives errors

[Phil Murnane]

In circumstances like this, I've always put the escalation on the Group form, 
with a qualification of Group ID = 0 ("Public").  Since the form name in the 
Run Process is decoupled from the form the escalation is attached to, this 
works.  It has another benefit in that the Group form has few records, and is 
usually pinned in memory in the database, so the query is low cost.
FWIW,
--Phil
PS: I have no idea why the error messages would appear on some servers and not 
on others. :/


- Original Message 
From: Craig Carter <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, May 29, 2008 1:44:46 PM
Subject: Re: Application-Delete-Query-Entry gives errors

** 
Absolutely it would be more efficient and I agree that is preferred—the trick 
is to figure out a way to simply call it once versus for every record in the 
table.  As mentioned previously, you could enable your escalation against a one 
record table used specifically to issue single commands like this against other 
tables but there should be a way to handle this within the same table.
 
It is interesting that it appears to work on all of your other servers though 
without any problem so perhaps there is something set up to handle this 
situation?
 
Craig Carter
Software Engineer, RSP
 



From:Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of Rick Cook
Sent: Thursday, May 29, 2008 2:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Application-Delete-Query-Entry gives errors
 
** As I understand it, using the call I'm using, 
(Application-Query-Delete-Entry)is more efficient for multiple deletes than 
Application-Delete-Entry.  I haven't tested that, but it seems to make sense.  
It is like deleting a list of entries on your screen at once instead of one at 
a time.  At very least, it should cut out the GLE call to refresh the entry 
list after each delete.

Rick
On Thu, May 29, 2008 at 1:19 PM, Craig Carter <[EMAIL PROTECTED]> wrote:
** 
True—but as Fred mentioned, you are calling the full delete for every record.  
If you put the qualification in the Run If and delete them using request id and 
Application-Delete-Entry, it may solve your problem.
 
Craig Carter
Software Engineer, RSP
 



From:Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Rick Cook
Sent: Thursday, May 29, 2008 2:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Application-Delete-Query-Entry gives errors
 
** No, that's on Application-Delete-Entry.  The syntax for 
Application-Query-Delete-Entryis Application-Query-Delete-Entry "" 
.

Rick
On Thu, May 29, 2008 at 12:57 PM, Craig Carter <[EMAIL PROTECTED]> wrote:
** 
I believe you have to use the Request ID field with this command.  Since you 
are not providing that, you get the entry error.
 
Craig Carter
Software Engineer, RSP
 



From:Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Rick Cook
Sent: Thursday, May 29, 2008 1:52 PM
To: arslist@ARSLIST.ORG
Subject: Application-Delete-Query-Entry gives errors
 
** We are running an escalation nightly that runs this command:  
Application-Query-Delete-Entry "SHR:TmpMessages" (( 'Status' = "Sent") AND ( 
'Send Time' !=  $NULL$ )).  The effect is to clear a form that contains records 
accumulated during the day, but which are no longer needed.


Running this creates thousands of entries in the arerror.log file (roughly, but 
not exactly, equivalent to the number of records in the form) that say this:  
Thu May 29 10:31:45 2008  390603 : Entry does not exist in database (ARERR 302).

There are no errors that show up in the api or sql logs, and the records DO get 
deleted.  Any idea why these errors appear?  I'm kinda stumped as to where else 
to look for a cause.

Rick
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Re: Application-Delete-Query-Entry gives errors

[Rocky Rockwell]

Or you can add a field to the form that says delete, then the escalation 
will run and set the field to deleting. Then a filter that fires on 
modify  to delete the record. That way escalations are not tied up 
deleting and the actual delete happens in filter which is fast.



*Rocky*

Rocky Rockwell
Remedy/BMC Application Designer
[EMAIL PROTECTED] 
Ph#1: 214-567-8874
Ph#2: 325-450-5076



Phil Murnane wrote:

**
In circumstances like this, I've always put the escalation on the 
Group form, with a qualification of Group ID = 0 ("Public").  Since 
the form name in the Run Process is decoupled from the form the 
escalation is attached to, this works.  It has another benefit in that 
the Group form has few records, and is usually pinned in memory in the 
database, so the query is low cost.
 
FWIW,

--Phil
 
PS: I have no idea why the error messages would appear on some servers 
and not on others. :/


- Original Message 
From: Craig Carter <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, May 29, 2008 1:44:46 PM
Subject: Re: Application-Delete-Query-Entry gives errors

**

Absolutely it would be more efficient and I agree that is 
preferred—the trick is to figure out a way to simply call it once 
versus for every record in the table.  As mentioned previously, you 
could enable your escalation against a one record table used 
specifically to issue single commands like this against other tables 
but there should be a way to handle this within the same table.


 

It is interesting that it appears to work on all of your other servers 
though without any problem so perhaps there is something set up to 
handle this situation?


 


Craig Carter

Software Engineer, RSP

 




*From:* Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] *On Behalf Of *Rick Cook

*Sent:* Thursday, May 29, 2008 2:34 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Application-Delete-Query-Entry gives errors

 

** As I understand it, using the call I'm using, 
(Application-Query-Delete-Entry)/ /is more efficient for multiple 
deletes than Application-Delete-Entry.  I haven't tested that, but it 
seems to make sense.  It is like deleting a list of entries on your 
screen at once instead of one at a time.  At very least, it should cut 
out the GLE call to refresh the entry list after each delete.


Rick

On Thu, May 29, 2008 at 1:19 PM, Craig Carter 
<[EMAIL PROTECTED] 
> wrote:


**

True—but as Fred mentioned, you are calling the full delete for every 
record.  If you put the qualification in the Run If and delete them 
using request id and Application-Delete-Entry, it may solve your problem.


 


Craig Carter

Software Engineer, RSP

 




*From:* Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG ] *On Behalf 
Of *Rick Cook

*Sent:* Thursday, May 29, 2008 2:07 PM
*To:* arslist@ARSLIST.ORG 
*Subject:* Re: Application-Delete-Query-Entry gives errors

 

** No, that's on Application-Delete-Entry.  The syntax for 
/Application-Query-Delete-Entry* */is /Application-Query-Delete-Entry 
"" .


/Rick

On Thu, May 29, 2008 at 12:57 PM, Craig Carter 
<[EMAIL PROTECTED] 
> wrote:


**

I believe you have to use the Request ID field with this command.  
Since you are not providing that, you get the entry error.


 


Craig Carter

Software Engineer, RSP

 




*From:* Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG ] *On Behalf 
Of *Rick Cook

*Sent:* Thursday, May 29, 2008 1:52 PM
*To:* arslist@ARSLIST.ORG 
*Subject:* Application-Delete-Query-Entry gives errors

 

** We are running an escalation nightly that runs this command:  
*/Application-Query-Delete-Entry "SHR:TmpMessages" (( 'Status' = 
"Sent") AND ( 'Send Time' !=  $NULL$ ))/*.  The effect is to clear a 
form that contains records accumulated during the day, but which are 
no longer needed.




Running this creates thousands of entries in the arerror.log file 
(roughly, but not exactly, equivalent to the number of records in the 
form) that say this:  */Thu May 29 10:31:45 2008  390603 : Entry does 
not exist in database (ARERR 302)/*.


There are no errors that show up in the api or sql logs, and the 
records DO get deleted.  Any idea why these errors appear?  I'm kinda 
stumped as to where else to look for a cause.


Rick

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Re: Application-Delete-Query-Entry gives errors

[Grooms, Frederick W]

Actually the Delete still happens using the Escalation thread so it is
tied up while the delete is processing.  You can tell this by looking at
the filter logs and seeing that the filter is running under RPC 390603.

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rocky Rockwell
Sent: Thursday, May 29, 2008 4:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Application-Delete-Query-Entry gives errors

Or you can add a field to the form that says delete, then the escalation
will run and set the field to deleting. Then a filter that fires on
modify  to delete the record. That way escalations are not tied up
deleting and the actual delete happens in filter which is fast.
 

*Rocky*

Rocky Rockwell
Remedy/BMC Application Designer
[EMAIL PROTECTED] 
Ph#1: 214-567-8874
Ph#2: 325-450-5076



Phil Murnane wrote:
> **
> In circumstances like this, I've always put the escalation on the 
> Group form, with a qualification of Group ID = 0 ("Public").  Since 
> the form name in the Run Process is decoupled from the form the 
> escalation is attached to, this works.  It has another benefit in that

> the Group form has few records, and is usually pinned in memory in the

> database, so the query is low cost.
>  
> FWIW,
> --Phil
>  
> PS: I have no idea why the error messages would appear on some servers

> and not on others. :/
>
> - Original Message 
> From: Craig Carter <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Thursday, May 29, 2008 1:44:46 PM
> Subject: Re: Application-Delete-Query-Entry gives errors
>
> **
>
> Absolutely it would be more efficient and I agree that is 
> preferred-the trick is to figure out a way to simply call it once 
> versus for every record in the table.  As mentioned previously, you 
> could enable your escalation against a one record table used 
> specifically to issue single commands like this against other tables 
> but there should be a way to handle this within the same table.
>
>  
>
> It is interesting that it appears to work on all of your other servers

> though without any problem so perhaps there is something set up to 
> handle this situation?
>
>  
>
> Craig Carter
>
> Software Engineer, RSP
>
>  
>
> --
> --
>
> *From:* Action Request System discussion list(ARSList) [mailto: 
> arslist@ARSLIST.ORG ] *On Behalf Of *Rick Cook
> *Sent:* Thursday, May 29, 2008 2:34 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Application-Delete-Query-Entry gives errors
>
>  
>
> ** As I understand it, using the call I'm using, 
> (Application-Query-Delete-Entry)/ /is more efficient for multiple 
> deletes than Application-Delete-Entry.  I haven't tested that, but it 
> seems to make sense.  It is like deleting a list of entries on your 
> screen at once instead of one at a time.  At very least, it should cut

> out the GLE call to refresh the entry list after each delete.
>
> Rick
>
> On Thu, May 29, 2008 at 1:19 PM, Craig Carter 
> <[EMAIL PROTECTED] 
> > wrote:
>
> **
>
> True-but as Fred mentioned, you are calling the full delete for every 
> record.  If you put the qualification in the Run If and delete them 
> using request id and Application-Delete-Entry, it may solve your
problem.
>
>  
>
> Craig Carter
>
> Software Engineer, RSP
>
>  
>
> --
> --
>
> *From:* Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG ] *On Behalf 
> Of *Rick Cook
> *Sent:* Thursday, May 29, 2008 2:07 PM
> *To:* arslist@ARSLIST.ORG 
> *Subject:* Re: Application-Delete-Query-Entry gives errors
>
>  
>
> ** No, that's on Application-Delete-Entry.  The syntax for
> /Application-Query-Delete-Entry* */is /Application-Query-Delete-Entry 
> "" .
>
> /Rick
>
> On Thu, May 29, 2008 at 12:57 PM, Craig Carter 
> <[EMAIL PROTECTED] 
> > wrote:
>
> **
>
> I believe you have to use the Request ID field with this command.  
> Since you are not providing that, you get the entry error.
>
> Craig Carter
>
> Software Engineer, RSP
>
> --
>
> *From:* Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG ] *On Behalf 
> Of *Rick Cook
> *Sent:* Thursday, May 29, 2008 1:52 PM
> *To:* arslist@ARSLIST.ORG 
> *Subject:* Application-Delete-Query-Entry gives errors
>
> ** We are running an escalation nightly that runs this command:  
> */Application-Query-Delete-Entry "SHR:TmpMessages" (( 'Status' =
> "Sent") AND ( 'Send Time' !=  $NULL$ ))/*.  The effect is to clear a 
> form that contains records accumulated during the day, but which are 
> no longer needed.
>
>
>
> Running this creates thousands of entries in the 

Re: Application-Delete-Query-Entry gives errors [pjm]

[Michelle L]

Hi, Rick:

I think you have the gist of what everyone's saying.  You already know 
that it is more efficient to point that escalation at the group form where 
groupId=0 or 1...or whatever.  I believe your question was related to the 
error messages you're receiving.  And although you understand that there 
are different options for building the escalation, the point is that the 
escalation fires in other environments without error.

Since I've seen this behavior before, I have to ask.  This server doesn't 
happen to be a part of a server group, where it is possible that the 
escalations attempted to run on more than one server did it?  A similar 
phenomenon occurred here.  We didn't usually see the Entry does not exist 
in database error on this particular escalation that runs nightly; so we 
knew something was wrong.

We found that the error was occurring in the arerror.log of one of the 
servers and not in the other.  We then found that for whatever reason 
during the last update, the "Disable Escalations" configuration setting 
was unchecked on two out of three of our servers.  In our case, two 
servers should have that option checked.

The same thing happened with Archiving.  It should only be enabled on one 
out of three of our servers.

Not sure if that helps or not.

Thanks,
Michelle



Rick Cook <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

05/29/2008 03:33 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Application-Delete-Query-Entry gives errors [pjm]






** As I understand it, using the call I'm using, 
(Application-Query-Delete-Entry) is more efficient for multiple deletes 
than Application-Delete-Entry.  I haven't tested that, but it seems to 
make sense.  It is like deleting a list of entries on your screen at once 
instead of one at a time.  At very least, it should cut out the GLE call 
to refresh the entry list after each delete.

Rick

On Thu, May 29, 2008 at 1:19 PM, Craig Carter <
[EMAIL PROTECTED]> wrote:
** 
True?but as Fred mentioned, you are calling the full delete for every 
record.  If you put the qualification in the Run If and delete them using 
request id and Application-Delete-Entry, it may solve your problem.
 
Craig Carter
Software Engineer, RSP
 

From: Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, May 29, 2008 2:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Application-Delete-Query-Entry gives errors
 
** No, that's on Application-Delete-Entry.  The syntax for 
Application-Query-Delete-Entry is Application-Query-Delete-Entry "" 
.

Rick
On Thu, May 29, 2008 at 12:57 PM, Craig Carter <
[EMAIL PROTECTED]> wrote:
** 
I believe you have to use the Request ID field with this command.  Since 
you are not providing that, you get the entry error.
 
Craig Carter
Software Engineer, RSP
 

From: Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, May 29, 2008 1:52 PM
To: arslist@ARSLIST.ORG
Subject: Application-Delete-Query-Entry gives errors
 
** We are running an escalation nightly that runs this command:  
Application-Query-Delete-Entry "SHR:TmpMessages" (( 'Status' = "Sent") AND 
( 'Send Time' !=  $NULL$ )).  The effect is to clear a form that contains 
records accumulated during the day, but which are no longer needed.


Running this creates thousands of entries in the arerror.log file 
(roughly, but not exactly, equivalent to the number of records in the 
form) that say this:  Thu May 29 10:31:45 2008  390603 : Entry does not 
exist in database (ARERR 302).

There are no errors that show up in the api or sql logs, and the records 
DO get deleted.  Any idea why these errors appear?  I'm kinda stumped as 
to where else to look for a cause.

Rick
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Re: Application-Delete-Query-Entry gives errors

[Rick Cook]

This is running on 390603, which is why we're multi-threading the
Escalations in real life.

I have to say that running this against another form is a new concept for
me, though it makes more sense as I think more about it.  I must have missed
that day in training, because this is the first I've heard of it.  :)  I
have also just heard that running it in the Else action vs. the If action
will ensure that the action only fires once.  Don't know why, but I'll give
it a shot.

Rick

On Thu, May 29, 2008 at 3:24 PM, Grooms, Frederick W <
[EMAIL PROTECTED]> wrote:

> Actually the Delete still happens using the Escalation thread so it is
> tied up while the delete is processing.  You can tell this by looking at
> the filter logs and seeing that the filter is running under RPC 390603.
>
> Fred
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Rocky Rockwell
> Sent: Thursday, May 29, 2008 4:49 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Application-Delete-Query-Entry gives errors
>
> Or you can add a field to the form that says delete, then the escalation
> will run and set the field to deleting. Then a filter that fires on
> modify  to delete the record. That way escalations are not tied up
> deleting and the actual delete happens in filter which is fast.
>
>
> *Rocky*
>
> Rocky Rockwell
> Remedy/BMC Application Designer
> [EMAIL PROTECTED] 
> Ph#1: 214-567-8874
> Ph#2: 325-450-5076
>
>
>
> Phil Murnane wrote:
> > **
> > In circumstances like this, I've always put the escalation on the
> > Group form, with a qualification of Group ID = 0 ("Public").  Since
> > the form name in the Run Process is decoupled from the form the
> > escalation is attached to, this works.  It has another benefit in that
>
> > the Group form has few records, and is usually pinned in memory in the
>
> > database, so the query is low cost.
> >
> > FWIW,
> > --Phil
> >
> > PS: I have no idea why the error messages would appear on some servers
>
> > and not on others. :/
> >
> > - Original Message 
> > From: Craig Carter <[EMAIL PROTECTED]>
> > To: arslist@ARSLIST.ORG
> > Sent: Thursday, May 29, 2008 1:44:46 PM
> > Subject: Re: Application-Delete-Query-Entry gives errors
> >
> > **
> >
> > Absolutely it would be more efficient and I agree that is
> > preferred-the trick is to figure out a way to simply call it once
> > versus for every record in the table.  As mentioned previously, you
> > could enable your escalation against a one record table used
> > specifically to issue single commands like this against other tables
> > but there should be a way to handle this within the same table.
> >
> >
> >
> > It is interesting that it appears to work on all of your other servers
>
> > though without any problem so perhaps there is something set up to
> > handle this situation?
> >
> >
> >
> > Craig Carter
> >
> > Software Engineer, RSP
> >
> >
> >
> > --
> > --
> >
> > *From:* Action Request System discussion list(ARSList) [mailto:
> > arslist@ARSLIST.ORG ] *On Behalf Of *Rick Cook
> > *Sent:* Thursday, May 29, 2008 2:34 PM
> > *To:* arslist@ARSLIST.ORG
> > *Subject:* Re: Application-Delete-Query-Entry gives errors
> >
> >
> >
> > ** As I understand it, using the call I'm using,
> > (Application-Query-Delete-Entry)/ /is more efficient for multiple
> > deletes than Application-Delete-Entry.  I haven't tested that, but it
> > seems to make sense.  It is like deleting a list of entries on your
> > screen at once instead of one at a time.  At very least, it should cut
>
> > out the GLE call to refresh the entry list after each delete.
> >
> > Rick
> >
> > On Thu, May 29, 2008 at 1:19 PM, Craig Carter
> > <[EMAIL PROTECTED]
> > > wrote:
> >
> > **
> >
> > True-but as Fred mentioned, you are calling the full delete for every
> > record.  If you put the qualification in the Run If and delete them
> > using request id and Application-Delete-Entry, it may solve your
> problem.
> >
> >
> >
> > Craig Carter
> >
> > Software Engineer, RSP
> >
> >
> >
> > --
> > --
> >
> > *From:* Action Request System discussion list(ARSList)
> > [mailto:arslist@ARSLIST.ORG ] *On Behalf
> > Of *Rick Cook
> > *Sent:* Thursday, May 29, 2008 2:07 PM
> > *To:* arslist@ARSLIST.ORG 
> > *Subject:* Re: Application-Delete-Query-Entry gives errors
> >
> >
> >
> > ** No, that's on Application-Delete-Entry.  The syntax for
> > /Application-Query-Delete-Entry* */is /Application-Query-Delete-Entry
> > "" .
> >
> > /Rick
> >
> > On Thu, May 29, 2008 at 12:57 PM, Craig Carter
> > <[EMAIL PROTECTED]
> > > wrote:
> >
> > **
> >
> > I believe you have to use the Request ID field with this command.
> > Since you are not providing that, you get th

Re: Application-Delete-Query-Entry gives errors [pjm]

[Rick Cook]

No, Michelle, this is not part of a server group - yet.  The error might
make more sense if it were, or if we were running Application-Delete-Entry,
which we're not.  The error seems as if it's running a GetListEntry after
each delete, which I didn't think it was, and then reporting the error after
each of those Gets.  I have more to noodle and test on tomorrow, for sure.

Thanks for your input!

Rick

On Thu, May 29, 2008 at 3:29 PM, Michelle L <[EMAIL PROTECTED]>
wrote:

> **
> Hi, Rick:
>
> I think you have the gist of what everyone's saying.  You already know that
> it is more efficient to point that escalation at the group form where
> groupId=0 or 1...or whatever.  I believe your question was related to the
> error messages you're receiving.  And although you understand that there are
> different options for building the escalation, the point is that the
> escalation fires in other environments without error.
>
> Since I've seen this behavior before, I have to ask.  This server doesn't
> happen to be a part of a server group, where it is possible that the
> escalations attempted to run on more than one server did it?  A similar
> phenomenon occurred here.  We didn't usually see the Entry does not exist in
> database error on this particular escalation that runs nightly; so we knew
> something was wrong.
>
> We found that the error was occurring in the arerror.log of one of the
> servers and not in the other.  We then found that for whatever reason during
> the last update, the "Disable Escalations" configuration setting was
> unchecked on two out of three of our servers.  In our case, two servers
> should have that option checked.
>
> The same thing happened with Archiving.  It should only be enabled on one
> out of three of our servers.
>
> Not sure if that helps or not.
>
> Thanks,
> Michelle
>
>
>  *Rick Cook <[EMAIL PROTECTED]>*
> Sent by: "Action Request System discussion list(ARSList)" <
> arslist@ARSLIST.ORG>
>
> 05/29/2008 03:33 PM
>  Please respond to
> arslist@ARSLIST.ORG
>
>   To
> arslist@ARSLIST.ORG  cc
>   Subject
> Re: Application-Delete-Query-Entry gives errors [pjm]
>
>
>
>
> ** As I understand it, using the call I'm using,
> (Application-Query-Delete-Entry)* *is more efficient for multiple deletes
> than Application-Delete-Entry.  I haven't tested that, but it seems to make
> sense.  It is like deleting a list of entries on your screen at once instead
> of one at a time.  At very least, it should cut out the GLE call to refresh
> the entry list after each delete.
>
> Rick
>
> On Thu, May 29, 2008 at 1:19 PM, Craig Carter <*
> [EMAIL PROTECTED] <[EMAIL PROTECTED]>> wrote:
> **
>
> True—but as Fred mentioned, you are calling the full delete for every
> record.  If you put the qualification in the Run If and delete them using
> request id and Application-Delete-Entry, it may solve your problem.
>
>
>
> Craig Carter
>
> Software Engineer, RSP
>
>
>
> --
>
> *From:* Action Request System discussion list(ARSList) [mailto:*
> [EMAIL PROTECTED] ] *On Behalf Of *Rick Cook*
> Sent:* Thursday, May 29, 2008 2:07 PM*
> To:* [EMAIL PROTECTED] *
> Subject:* Re: Application-Delete-Query-Entry gives errors
>
>
>
> ** No, that's on Application-Delete-Entry.  The syntax for *
> Application-Query-Delete-Entry *is *Application-Query-Delete-Entry
> "" .
> *
> Rick
>
> On Thu, May 29, 2008 at 12:57 PM, Craig Carter <*
> [EMAIL PROTECTED] <[EMAIL PROTECTED]>> wrote:
>
> **
>
> I believe you have to use the Request ID field with this command.  Since
> you are not providing that, you get the entry error.
>
>
>
> Craig Carter
>
> Software Engineer, RSP
>
>
>
> --
>
> *From:* Action Request System discussion list(ARSList) [mailto:*
> [EMAIL PROTECTED] ] *On Behalf Of *Rick Cook*
> Sent:* Thursday, May 29, 2008 1:52 PM*
> To:* [EMAIL PROTECTED] *
> Subject:* Application-Delete-Query-Entry gives errors
>
>
>
> ** We are running an escalation nightly that runs this command:  
> *Application-Query-Delete-Entry
> "SHR:TmpMessages" (( 'Status' = "Sent") AND ( 'Send Time' !=  $NULL$ ))*.
>  The effect is to clear a form that contains records accumulated during the
> day, but which are no longer needed.
>
>
>
> Running this creates thousands of entries in the arerror.log file (roughly,
> but not exactly, equivalent to the number of records in the form) that say
> this:  *Thu May 29 10:31:45 2008  390603 : Entry does not exist in
> database (ARERR 302)*.
>
> There are no errors that show up in the api or sql logs, and the records DO
> get deleted.  Any idea why these errors appear?  I'm kinda stumped as to
> where else to look for a cause.
>
> Rick
>
> __Platinum Sponsor: *www.rmsportal.com* ARSlist: 
> "Where the Answers Are" html___
>
> __Platinum Sponsor: *www.rmsportal.com* ARSlist: 
> "Where the Answers Are" html___
>
>
> __Platinum Sponsor: *www.rmsportal.com* ARSlist: 
> "Where

AIE 7.1 Get Results Stuck

[Brian Gillock]

Hey Listers,

I have several Data Exchanges that seem "stuck".  I ran the
Verify and now they report on "EIE is busy verifying this dataexchange."
The button stays on Get Result too.  I have restarted both the AIE and the
ARS.  Even bounced the box.  I started to trace the workflow, but I don't
have the luxury of that time right now.  I'm hoping someone else has run
into this issue and knows.  I can find nothing in the docs either.

 

Windows Server 2003

SQL Server 2005

ARS 7.1 patch 2

AIE 7.1 patch 2

 

Thanks!

Brian

 

 


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Re: AIE 7.1 Get Results Stuck

[strauss]

Are you querying a value in an ARS form?  AIE 7.1.00.002 introduces a
fatal bug that is not present in patch 001 that trashes the query string
rather badly. No exchange with a qualification on an ARS form field will
run. Try turning on debug and look in the debug log for the point of
failure. I had to wait for them to send me a fix before I could apply
patch 002; the fix will be in patch 003.

 

Christopher Strauss, Ph.D.

Call Tracking Administration Manager

University of North Texas Computing & IT Center

http://itsm.unt.edu/  

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brian Gillock
Sent: Thursday, May 29, 2008 6:42 PM
To: arslist@ARSLIST.ORG
Subject: AIE 7.1 Get Results Stuck

 

** 

Hey Listers,

I have several Data Exchanges that seem "stuck".  I ran
the Verify and now they report on "EIE is busy verifying this
dataexchange."  The button stays on Get Result too.  I have restarted
both the AIE and the ARS.  Even bounced the box.  I started to trace the
workflow, but I don't have the luxury of that time right now.  I'm
hoping someone else has run into this issue and knows.  I can find
nothing in the docs either.

 

Windows Server 2003

SQL Server 2005

ARS 7.1 patch 2

AIE 7.1 patch 2

 

Thanks!

Brian

 

 

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html___ 


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Re: AIE 7.1 Get Results Stuck

[Brian Gillock]

Thanks Chris, but I'm not performing a query on an ARS form, just the
external DB.  It also runs fine.  I'm getting my data in no problem.  It
only affects the Verify function and doesn't really prevent me from
continuing, it's just kind of an irritant.  Thanks again for that info
though, I am probably going to need that in the not too distant future.

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Thursday, May 29, 2008 4:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: AIE 7.1 Get Results Stuck

 

** 

Are you querying a value in an ARS form?  AIE 7.1.00.002 introduces a fatal
bug that is not present in patch 001 that trashes the query string rather
badly. No exchange with a qualification on an ARS form field will run. Try
turning on debug and look in the debug log for the point of failure. I had
to wait for them to send me a fix before I could apply patch 002; the fix
will be in patch 003.

 

Christopher Strauss, Ph.D.

Call Tracking Administration Manager

University of North Texas Computing & IT Center

http://itsm.unt.edu/

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brian Gillock
Sent: Thursday, May 29, 2008 6:42 PM
To: arslist@ARSLIST.ORG
Subject: AIE 7.1 Get Results Stuck

 

** 

Hey Listers,

I have several Data Exchanges that seem "stuck".  I ran the
Verify and now they report on "EIE is busy verifying this dataexchange."
The button stays on Get Result too.  I have restarted both the AIE and the
ARS.  Even bounced the box.  I started to trace the workflow, but I don't
have the luxury of that time right now.  I'm hoping someone else has run
into this issue and knows.  I can find nothing in the docs either.

 

Windows Server 2003

SQL Server 2005

ARS 7.1 patch 2

AIE 7.1 patch 2

 

Thanks!

Brian

 

 

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Re: AIE 7.1 Get Results Stuck

[Phil Murnane]

Brian:
I've seen that happen in the past.  Restarting the AIE service on the server 
seemed to solve the problem for me.  In fact, we had a reproducible situation 
where the AIE service was set to automatically start on Windows, and it would; 
but no matter what, clients couldn't talk to the service unless it was 
restarted after the server booted.  That was AIE 7.x with ARS 7.1.0 patch 1 on 
Windows Server 2003, and a remote SQL 2005 database.  The workaround that 
customer used was to schedule a task to load the service about 5 minutes after 
boot.
HTH,
--Phil



- Original Message 
From: Brian Gillock <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, May 29, 2008 4:41:48 PM
Subject: AIE 7.1 Get Results Stuck

** 
Hey Listers,
    I have several Data Exchanges that seem “stuck”.  I ran the 
Verify and now they report on “EIE is busy verifying this dataexchange.”  The 
button stays on Get Result too.  I have restarted both the AIE and the ARS.  
Even bounced the box.  I started to trace the workflow, but I don’t have the 
luxury of that time right now.  I’m hoping someone else has run into this issue 
and knows.  I can find nothing in the docs either.
 
Windows Server 2003
SQL Server 2005
ARS 7.1 patch 2
AIE 7.1 patch 2
 
Thanks!
Brian
 
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Re: Application-Delete-Query-Entry gives errors [pjm]

[Steven Pataray]

Hi Rick,I was getting the error's when I used that command. I just ended
up archiving the form and setting to delete. This is how I'm cleaning up my
email notifications since I don't delete after it sends. I'm running on ARS
6.3, so it was showing up back then as well.

Steve

On Thu, May 29, 2008 at 1:03 PM, Rick Cook <[EMAIL PROTECTED]> wrote:

> ** No, Michelle, this is not part of a server group - yet.  The error might
> make more sense if it were, or if we were running Application-Delete-Entry,
> which we're not.  The error seems as if it's running a GetListEntry after
> each delete, which I didn't think it was, and then reporting the error after
> each of those Gets.  I have more to noodle and test on tomorrow, for sure.
>
> Thanks for your input!
>
> Rick
>
>
> On Thu, May 29, 2008 at 3:29 PM, Michelle L <
> [EMAIL PROTECTED]> wrote:
>
>> **
>> Hi, Rick:
>>
>> I think you have the gist of what everyone's saying.  You already know
>> that it is more efficient to point that escalation at the group form where
>> groupId=0 or 1...or whatever.  I believe your question was related to the
>> error messages you're receiving.  And although you understand that there are
>> different options for building the escalation, the point is that the
>> escalation fires in other environments without error.
>>
>> Since I've seen this behavior before, I have to ask.  This server doesn't
>> happen to be a part of a server group, where it is possible that the
>> escalations attempted to run on more than one server did it?  A similar
>> phenomenon occurred here.  We didn't usually see the Entry does not exist in
>> database error on this particular escalation that runs nightly; so we knew
>> something was wrong.
>>
>> We found that the error was occurring in the arerror.log of one of the
>> servers and not in the other.  We then found that for whatever reason during
>> the last update, the "Disable Escalations" configuration setting was
>> unchecked on two out of three of our servers.  In our case, two servers
>> should have that option checked.
>>
>> The same thing happened with Archiving.  It should only be enabled on one
>> out of three of our servers.
>>
>> Not sure if that helps or not.
>>
>> Thanks,
>> Michelle
>>
>>
>>  *Rick Cook <[EMAIL PROTECTED]>*
>> Sent by: "Action Request System discussion list(ARSList)" <
>> arslist@ARSLIST.ORG>
>>
>> 05/29/2008 03:33 PM
>>  Please respond to
>> arslist@ARSLIST.ORG
>>
>>   To
>> arslist@ARSLIST.ORG  cc
>>   Subject
>> Re: Application-Delete-Query-Entry gives errors [pjm]
>>
>>
>>
>>
>> ** As I understand it, using the call I'm using,
>> (Application-Query-Delete-Entry)* *is more efficient for multiple deletes
>> than Application-Delete-Entry.  I haven't tested that, but it seems to make
>> sense.  It is like deleting a list of entries on your screen at once instead
>> of one at a time.  At very least, it should cut out the GLE call to refresh
>> the entry list after each delete.
>>
>> Rick
>>
>> On Thu, May 29, 2008 at 1:19 PM, Craig Carter <*
>> [EMAIL PROTECTED] <[EMAIL PROTECTED]>>
>> wrote:
>> **
>>
>> True—but as Fred mentioned, you are calling the full delete for every
>> record.  If you put the qualification in the Run If and delete them using
>> request id and Application-Delete-Entry, it may solve your problem.
>>
>>
>>
>> Craig Carter
>>
>> Software Engineer, RSP
>>
>>
>>
>> --
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:*
>> [EMAIL PROTECTED] ] *On Behalf Of *Rick Cook*
>> Sent:* Thursday, May 29, 2008 2:07 PM*
>> To:* [EMAIL PROTECTED] *
>> Subject:* Re: Application-Delete-Query-Entry gives errors
>>
>>
>>
>> ** No, that's on Application-Delete-Entry.  The syntax for *
>> Application-Query-Delete-Entry *is *Application-Query-Delete-Entry
>> "" .
>> *
>> Rick
>>
>> On Thu, May 29, 2008 at 12:57 PM, Craig Carter <*
>> [EMAIL PROTECTED] <[EMAIL PROTECTED]>>
>> wrote:
>>
>> **
>>
>> I believe you have to use the Request ID field with this command.  Since
>> you are not providing that, you get the entry error.
>>
>>
>>
>> Craig Carter
>>
>> Software Engineer, RSP
>>
>>
>>
>> --
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:*
>> [EMAIL PROTECTED] ] *On Behalf Of *Rick Cook*
>> Sent:* Thursday, May 29, 2008 1:52 PM*
>> To:* [EMAIL PROTECTED] *
>> Subject:* Application-Delete-Query-Entry gives errors
>>
>>
>>
>> ** We are running an escalation nightly that runs this command:  
>> *Application-Query-Delete-Entry
>> "SHR:TmpMessages" (( 'Status' = "Sent") AND ( 'Send Time' !=  $NULL$ ))*.
>>  The effect is to clear a form that contains records accumulated during the
>> day, but which are no longer needed.
>>
>>
>>
>> Running this creates thousands of entries in the arerror.log file
>> (roughly, but not exactly, equivalent to the number of records in the form)
>> that say this:  *Thu May 29 10:31:45 2008  390603 : Entry does not exist
>> in database (ARERR 302)*.
>>
>>

Re: BMC_SLM_JAVA_HOME Error

[Robert Thomas]

Java 1.6 have never been tested with ARS 7.1 products - know issue with BMC.
Recommendation is roll-back to 1.5.0_15.

 

RT

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Schon, Stuart
Sent: Tuesday, May 27, 2008 8:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC_SLM_JAVA_HOME Error

 

** 

Hi all

 

Can anyone offer a solution as to how I can solve the problem below. When
Remedy starts I get the message 

 

Action Request System(R)  Plug-In Server   Version 7.1.00 Patch 002
200802011900

(c) Copyright 2001-2007 BMC Software, Inc.

ld.so.1: arplugin: fatal: relocation error: file
/opt/arsystem/mssharap03/slm/bin/libomfobjiefilapi.so: symbol
__1cNIostream_init2t6M_v_: referenced symbol not found

(ARNOTE 0)

 

Tried 4 restarts in 30 seconds. I give up at Wed May 28 09:50:07 2008

 

Arserver actuall starts but when I log into Remedy and attempt to have a
look at say Server Information I get a "ARERR [8760] Cannot establish a
network connection to the AR System Plug-In server : mssharap03 (2011) :
RPC: Miscellaneous tli error - An event requires attentionError 0" message
and the system information form is not populated with data.

 

 

KM-00024024 - talks about unable to find the path the JVM.DLL

 

Env. - new install of Remedy

Solaris 10

Oracle 10g  remote

ARS 7.1 P2

ITSM 7.0.3 unpatched

 

BMC_SLA_JAVA_HOME=/usr/java/jre

JAVA_HOME=/usr/java/jre

 

Java version is 1.6 JDK

 

I installed ITSM Asset, Change, Incident, Problem without incident. I then
installed (after many attempts) SLM (it's a beast because there is no
console install). 

 

 

PATH is

/usr/java/bin:/usr/sbin:/usr/bin:/usr/ccs/bin:/usr/openwin/bin:/usr/dt/bin:/
usr/platform/SUNW,SPARC-Enterprise-T5220/sbin:/opt/sun/bin:/opt/SUNWvts/bin:
/opt/SUNWexplo/bin:/opt/SUNWsneep/bin:/opt/SUNWldm/bin

 

LD_LIBRARY_PATH is

/opt/arsystem/mssharap03/slm/bin:/opt/ar/mssharap03/bin:/opt/ar/mssharap03/a
pi/lib:/opt/ar/mssharap03/pluginsvr:/usr/java/jre/lib/sparc:/usr/java/jre/li
b/sparc/client:/usr/java/jre/lib/sparc/server:/usr/java/jre/lib/sparc9/serve
r:/usr/openwin/lib

 

So that would seem to be ok!

Regards

Stuart Schon

Architect - Remedy Solutions

Managed Services | Remedy Solutions | KAZ Group Pty Ltd

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Re: arsignal returns exit status = 3

[Bulls-n-Bears]

Could someone help me with this pls ?

Cheers

On May 29, 6:10 pm, Bulls-n-Bears <[EMAIL PROTECTED]> wrote:
> Greetings All,
>
> We're running AR System 7.0 on Solaris 9. While using the arsignal
> command , with various flags available, it always returns "Exit 3" .
> Any idea how to interpret the error ? and how to fix this ?
>
> #arsignal -c myhostname
> Exit 3
>
> Cheers, BnB
>
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