AW: Related to ERROR Message -->>ARERR [306] Value does not fall within the limits specified for the field

[Conny Martin]

Viswanathan,
 
if you're on Version 7.1 but patchlevel < 5 then you hit the following
bug which is fixed in patch 5.
 
SW00291689: ARERR 306 occurred frequently even when all the data and
forms were correct, but it did not reoccur upon restarting the AR System
server.

HTH

Kind Regards Conny




Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Balakumar, Viswanathan
Gesendet: Mittwoch, 4. Februar 2009 22:56
An: arslist@ARSLIST.ORG
Betreff: Related to ERROR Message -->>ARERR [306] Value does not fall
within the limits specified for the field


** 
ALL,
 

We are getting the Menu Pattern error in all the forms where ever we
have the Pattern match. Like

 

ARERR [306] Value does not fall within the limits specified for the
field :  (MENU - $MENU$) : HPD:Help Desk : Assigned Support Company

 

Not sure why suddenly this error is coming in all the forms. Did anybody
experience something similar?

 
Thanks,
VB

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Re: Setting up Remedy Redundancy Server

[Joe DeSouza]

Yes you need to point the second server to the same database

Yes you need to purchase a hot backup server license that to the best of my 
knowledge is 50% of the original license cost.

Server Groups is a different concept where you buy a server license for the 
same cost as the original and have both the servers up at the same time for 
high availability. This is different from a hot backup.

Joe




From: Salma Begum 
To: arslist@ARSLIST.ORG
Sent: Thursday, February 5, 2009 2:06:51 AM
Subject: Setting up Remedy Redundancy Server

Dear All,

I have a requirement to setup a failover (Redudancy ) server . i.e. i will 
have  2 servers Server A and Server B . Server A is my Production server. when 
ever this goes down the secondary server should come up immediately .  Do i 
need to point both the servers to same database or should i have 2 different 
databses. 
Also request you to give me some hint about Licensing . Do i need topurchase 
separate licenses for secondary as production server. 
i think these is called as server grouping in Remedy . As i dont hvae much idea 
abt this request all to give there valuable inputs.

Please correct me if i have mentioned some thing wrong . This is just my point 
of view.


Regards,
Salma




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Re: "Hours to Resolve Field" in Incident management Reports

[Joe DeSouza]

It calculates the amount of time actually spent on a ticket - like a timer 
functionality.. It isn't really the age of the ticket meaning time-stamp the 
ticket was raised minus the time-stamp that it was resolved.

So this functionality keeps the time that the support engineer(s) spent on the 
ticket, updating it. For all practical reasons, this information is near 
useless. It isn't really a true measure of 'hours to resolve' unless the 
engineer opens the ticket to update it at the time of working on it, and saves 
the update when the work he does while working on it is complete.

This as we know is a near impossibility to achieve in a real life situation.

Cheers

Joe





From: Salma Begum 
To: arslist@ARSLIST.ORG
Sent: Thursday, February 5, 2009 1:05:01 AM
Subject: "Hours to Resolve Field" in Incident management Reports

Dear All,

I have a question. 

When i generated remedy OOTB report for incident details. I could see a colum 
called "Hours to resolve" . What does this field do? How does it calculate the 
value. I found its giving wrong values. 
Do we require do to any other configurations to achive correct value ,

Please suggest.

Regards,
Salma



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Setting up Remedy Redundancy Server

[Salma Begum]

Dear All,

I have a requirement to setup a failover (Redudancy ) server . i.e. i will
have  2 servers Server A and Server B . Server A is my Production server.
when ever this goes down the secondary server should come up immediately . 
Do i need to point both the servers to same database or should i have 2
different databses. 
Also request you to give me some hint about Licensing . Do i need topurchase
separate licenses for secondary as production server. 
i think these is called as server grouping in Remedy .
As i dont hvae much idea abt this request all to give there valuable inputs
.

Please correct me if i have mentioned some thing wrong . This is just my
point of view.


Regards,
Salma
-- 
View this message in context: 
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Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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"Hours to Resolve Field" in Incident management Reports

[Salma Begum]

Dear All,

I have a question. 

When i generated remedy OOTB report for incident details. I could see a
colum called "Hours to resolve" . What does this field do? How does it
calculate the value. I found its giving wrong values. 
Do we require do to any other configurations to achive correct value ,

Please suggest.

Regards,
Salma

-- 
View this message in context: 
http://n2.nabble.com/%22Hours-to-Resolve-Field%22-in-Incident-management-Reports-tp2273443p2273443.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: Trapping SQL error in an active link

[Joe DeSouza]

Oh thats the same as in MS-SQL then - I should have guessed as MS-SQL is 
actually microsofts version of sybase..

Thanks for the details though..

Cheers

Joe





From: L G Robinson 
To: arslist@ARSLIST.ORG
Sent: Wednesday, February 4, 2009 5:53:25 PM
Subject: Re: Trapping SQL error in an active link

Hi Joe,

I don't know much about the internal structures of an Oracle database,
but in Sybase, each database has a table called "sysobjects" and
information about tables is stored in there:

Name                          Owner                    Object_type
--  
sysobjects                    dbo                      system table

Column_name    Type            Length
--- --- ---
name            sysname                  30
id              int                      4
uid            int                      4
type            char                      2
userstat        smallint                  2
sysstat        smallint                  2
indexdel        smallint                  2
schemacnt      smallint                  2
sysstat2        int                      4
crdate          datetime                  8
expdate        datetime                  8
deltrig        int                      4
instrig        int                      4
updtrig        int                      4
seltrig        int                      4
ckfirst        int                      4
cache          smallint                  2
audflags        int                      4
objspare        int                      4
versionts      binary                  12
loginame        varchar                  30


By checking for the name and type = "U", I can test to
see if the table I want exists:

select @my_id = id from sysobjects where type="U" and name = "my_table"


The permissions are stored in a table called "sysprotects".

Name                          Owner                    Object_type
--  
sysprotects                    dbo                      system table

Column_name    Type            Length
--- --- ---
id              int                      4
uid            int                      4
action          smallint                  2
protecttype    tinyint                  1
columns        varbinary              133
grantor        int                      4


There may be multiple entries for a particular table if different
users/groups have been granted different types of access. In my
case, I needed to make sure that:

grant select on my_table to public

was in effect. So I look for that specifically in another select:

select action from sysprotects where id = @my_id AND action = 193

That part might be a little sketchy, but it is working.

Thanks again for all of the help.
Larry

On Feb 4, 2009, at 4:16 PM, Joe DeSouza wrote:

> **
> Hi Larry,
> 
> Glad it worked for you..
> 
> Just curious - what is the name of the Sybase equivalent system table that is 
> like the Oracles all_tables or user_tables?? That information might be useful 
> to me sometimes..
> 
> Cheers
> 
> Joe




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Re: ARERR [310] Value has wrong data type for the field

[Scott Illari]

The field in question is the default attachment field on the CTM:People form.  
This field is OOB and referenced in workflow to display a person’s picture 
along with their profile information.

 

Scott Illari

908-601-8948

  http://www.linkedin.com/in/scottillari

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Frex Popo
Sent: Wednesday, February 04, 2009 10:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR [310] Value has wrong data type for the field

 

** 


Tanks Scott, I have read that as well and tried it but doesnt work!!

--- En date de : Mer 4.2.09, Scott Illari  a écrit :

De: Scott Illari 
Objet: Re: ARERR [310] Value has wrong data type for the field
À: arslist@ARSLIST.ORG
Date: Mercredi 4 Février 2009, 16h45

** 

Not really a thought but an option if you haven’t tried it already.  You can 
attempt to add the attachment to the pool itself and let the server find the 
first available attachment field.  According to the help for the run process, 
it should work.

 

Scott Illari

908-601-8948

  http://www.linkedin.com/in/scottillari

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Frex Popo
Sent: Wednesday, February 04, 2009 10:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR [310] Value has wrong data type for the field

 

** 


Not a silly question :) the field is in fact an attachment field and not the 
attachment pool.

--- En date de : Mer 4.2.09, LJ Longwing  a écrit :

De: LJ Longwing 
Objet: Re: ARERR [310] Value has wrong data type for the field
À: arslist@ARSLIST.ORG
Date: Mercredi 4 Février 2009, 16h26

** 

Silly question...is field 103962 an attachment field on that form?  
According to the docs, the field must be an attachment field, not a pool

 

  _  

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Frex Popo
Sent: Wednesday, February 04, 2009 8:15 AM
To: arslist@ARSLIST.ORG
Subject: ARERR [310] Value has wrong data type for the field

** 


Dear all,

 

ARSERVER 7.1.00 Patch 004
OS: WINDOWS SERVER 2003
DB was SQL Server 2005
Client 7.1.0 Patch004


I hope this is not another bug as I already came across two this week which I 
reported to BMC.

 

I have a filter set a field, which adds an attachment to an attachment pool in 
the CTM:People form which fires on modify. The log shows that the filter 
executes a set action an fails with the error: ARERR [310] Value has wrong data 
type for the field

 

Here an extract from the filter log:

 

0: Set Fields
 
   PERFORM-ACTION-ADD-ATTACHMENT 103962  "C:\Photos\00109125J.jpg"
 
   Exit code: 0  Value: 0

Value has wrong data type for the field
   Error 
while performing filter action: Error 310

 

Here is the client API log showing the ARSetEntry error:

 

 

   ARSetEntry results
Return Code: ERROR
Status List: 1 items
Status Struct:
   Message type: ERROR
   Message number: 310
   Message: Value has wrong data type for the field
   Appended: 

 

I tried this in another server installation on a SQL SERVER 2000 Databse and it 
works just fine.

 

Any thoughts on this?

 

Many thanks

frex


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Re: Upgarde ARserver 7.1 patch 5 from non-unicode to unicode

[Ramy S. Ayoub]

*
we script the database to be uni-code then covert the data  and we remove
the old database then we install new ARserver then we restore the database
and we did that as we re-install the SQL also so in ar.cfg the UTF-16 not
supporting but UTF-8 is working fine and the uni-code function are working
fine , there is any impact on the if we run the system under UTF-8.

Ramy

On Wed, Feb 4, 2009 at 4:49 PM, Misi Mladoniczky  wrote:

> Hi,
>
> And as described earlier in the thread, the definition data as well as the
> data records may be corrupted, as the length in bytes of things can
> change...
>
> I would definitely use a def-file to move the application to a newly
> installed server, and the API to copy data from the old server to the new
> one.
>
>Best Regards - Misi, RRR AB, http://rrr.se
>
> > After you tweak the database to be unicode you will need to reinstall ARS
> > with the unicode option selected. This option will be enabled after that
> > when you are upgrading your ARS as the script will recognize it as a
> > unicode enabled database.
> >
> > Joe
> >
> >
> > 
> >
> > From: Ramy S. Ayoub 
> > To: arslist@ARSLIST.ORG
> > Sent: Tuesday, February 3, 2009 3:44:18 PM
> > Subject: Re: Upgarde ARserver 7.1 patch 5 from non-unicode to unicode
> >
> > we will see how it can be done , but for sure there is not impact in ARS
> > files if we modify the ar.cfg and ar.montior with uni-code we dont need
> to
> > more for ARS ?
> >
> >
> > 2009/2/3 Joe DeSouza 
> >
> > **
> > That is more a question you might want to ask your DBA. I know it more in
> > the Oracle perspective and do not know the equivalent for MS-SQL. If its
> a
> > production DB I definitely would get a DBA involved if I didn't already
> > have the know how to do it, at least to guide me through the process..
> >
> > Joe
> >
> >
> >
> > 
> > From: Ramy S. Ayoub 
> > To: arslist@ARSLIST.ORG
> > Sent: Tuesday, February 3, 2009 8:40:12 AM
> >
> > Subject: Re: Upgarde ARserver 7.1 patch 5 from non-unicode to unicode
> >
> >
> > **
> > Joe- what do you mean by convert the database into a unicode , how this
> > can be done.
> >
> > I'm using SQL 2005
> >
> >
> > 2009/2/2 Joe DeSouza 
> > **
> > You will need to convert your database into a Unicode database first.
> > Without that, even if you do install ARS over that database as Unicode,
> > you will have a problem connecting to it.
> >
> > Joe
> >
> >
> >
> > 
> > From: Ramy S. Ayoub 
> > To: arslist@ARSLIST.ORG
> > Sent: Friday, January 30, 2009 2:40:41 PM
> > Subject: Re: Upgarde ARserver 7.1 patch 5 from non-unicode to unicode
> >
> > **
> > Hi joe,
> >
> > Longtime :) , we have our production servers running in non-Unicode as we
> > receive data from Seibel ebusiness (Remedy Integrated with Seibel through
> > tibco media ware , so the data become like ÖÖÖ , so I found out the my
> > arserver non-Unicode.
> >
> > So I run my upgrade in the dev environment but didn't give me the chance
> > to choose the Unicode , its given me direct upgrade.
> >
> > any solution for this
> >
> >
> > On Fri, Jan 30, 2009 at 9:26 PM, Joe DeSouza 
> wrote:
> > **
> > Would be useful if you would tell what went wrong when you tried so
> > someone can help you with what your problem was..
> >
> > Joe
> >
> >
> >
> > 
> > From: Ramy S. Ayoub 
> > To: arslist@ARSLIST.ORG
> > Sent: Friday, January 30, 2009 2:23:45 PM
> > Subject: Upgarde ARserver 7.1 patch 5 from non-unicode to unicode
> >
> > **
> > Dear List ,
> >
> > Tired to upgrade our ARserver from non-Unicode to uni-code, as we are
> > running SQL-Server 2005
> >
> > Any suggestion?
> >
> > Regards,
> > Ramy Ayoub
> > **
> >
> >
> >
> >
> >
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> > --
> > This message was scanned by ESVA and is believed to be clean.
> >
> >
>
>
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Re: Trapping SQL error in an active link

[L G Robinson]

Hi Joe,

I don't know much about the internal structures of an Oracle database,
but in Sybase, each database has a table called "sysobjects" and
information about tables is stored in there:

Name   Owner Object_type
--  
sysobjects dbo   system table

Column_name TypeLength
--- --- ---
namesysname  30
id  int   4
uid int   4
typechar  2
userstatsmallint  2
sysstat smallint  2
indexdelsmallint  2
schemacnt   smallint  2
sysstat2int   4
crdate  datetime  8
expdate datetime  8
deltrig int   4
instrig int   4
updtrig int   4
seltrig int   4
ckfirst int   4
cache   smallint  2
audflagsint   4
objspareint   4
versionts   binary   12
loginamevarchar  30


By checking for the name and type = "U", I can test to
see if the table I want exists:

select @my_id = id from sysobjects where type="U" and name = "my_table"


The permissions are stored in a table called "sysprotects".

Name   OwnerObject_type
--  
sysprotectsdbo  system table

Column_name TypeLength
--- --- ---
id  int   4
uid int   4
action  smallint  2
protecttype tinyint   1
columns varbinary   133
grantor int   4


There may be multiple entries for a particular table if different
users/groups have been granted different types of access. In my
case, I needed to make sure that:

grant select on my_table to public

was in effect. So I look for that specifically in another select:

select action from sysprotects where id = @my_id AND action = 193

That part might be a little sketchy, but it is working.

Thanks again for all of the help.
Larry

On Feb 4, 2009, at 4:16 PM, Joe DeSouza wrote:


**
Hi Larry,

Glad it worked for you..

Just curious - what is the name of the Sybase equivalent system  
table that is like the Oracles all_tables or user_tables?? That  
information might be useful to me sometimes..


Cheers

Joe


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Re: ARERR [310] Value has wrong data type for the field

[David Sanders]

Hi Joe

 

I know you CAN have 10 digit numbers, but most fields are normally 9 digits
as I said, unless you have manually assigned a 10 digit field ID less than
2147483647.  With numbers with lots of 000 in them, it's worth checking.

 

David Sanders

Remedy Solution Architect

Enterprise Service Suite @ Work

==

 

tel +44 1494 468980

mobile +44 7710 377761

email  
david.sand...@westoverconsulting.co.uk

 

web  
http://www.westoverconsulting.co.uk

 

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From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Wednesday, February 04, 2009 9:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR [310] Value has wrong data type for the field

 

A lot of fields from ARS 7.1 onwards have 10 digits in the field ID.

 

Joe

 

  _  

From: David Sanders 
To: arslist@ARSLIST.ORG
Sent: Wednesday, February 4, 2009 4:19:07 PM
Subject: Re: ARERR [310] Value has wrong data type for the field

** 

Hi Frex

 

Are you SURE that's the correct field ID ?  That's a 10 digit number, and
ARS fields are normally 9 digit or less

 

HTH

 

David Sanders

Remedy Solution Architect

Enterprise Service Suite @ Work

==

 

tel +44 1494 468980

mobile +44 7710 377761

email  
david.sand...@westoverconsulting.co.uk

 

web  
http://www.westoverconsulting.co.uk

 

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Re: SMPM 7.1 for ITSM 7.1 customization questions

[Rosemary]

I had this issue as well, even with the customisation guide that comes with
the full version - you will need to have something like Frontpage or
Dreamweaver if you don't want to make modifications at a code level.

On Thu, Feb 5, 2009 at 6:34 AM, Bilinski, John wrote:

> David thank you.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Easter, David
> Sent: Wednesday, February 04, 2009 2:26 PM
> To: arslist@ARSLIST.ORG
>  Subject: Re: SMPM 7.1 for ITSM 7.1 customization questions
>
> I spoke briefly with someone on the SMPM team and they said that the
> trial executable cannot be customized. The licensed SMPM product comes
> with a customization manual.  Minimal HTML and Microsoft Visio skills
> are needed to customize the licensed Service Management Process Model.
>
> Hope this helps.
>
>
> -David J. Easter
> Sr. Product Manager, Solution Strategy and Development
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed
> in this E-mail do not necessarily reflect those of BMC Software, Inc.
> My voluntary participation in this forum is not intended to convey a
> role as a spokesperson, liaison or public relations representative for
> BMC Software, Inc.
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Bilinski, John
> Sent: Wednesday, February 04, 2009 4:31 AM
> To: arslist@ARSLIST.ORG
> Subject: SMPM 7.1 for ITSM 7.1 customization questions
>
> All,
>
> We just purchased and installed the SMPM for Service Support and Service
> Delivery application for the ITSM Suite 7.1. I was under the impression
> that there was a GUI that could easily be used to update or modify the
> dynamic process flows contained within the web pages of the application.
> For example, the incident mgt process does not completely fit our
> processes and my customer wants to update the flow chart to add an extra
> step. So far I cannot find an executable for a GUI to do this. It seems
> to me that the process webpage's are static and cannot be modified even
> though BMC told me they could it looks like I have to go deep in to the
> JavaScript files to get this stuff to work. Of course, I have not
> lessened the application with our production license I am only using the
> trial for testing.
>
> Does anyone know if there is a GUI that can be used to update the
> webpage's in a more easy fashion then going down to the script level to
> make customizations?
>
> Thanks.
>
> 
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Re: Filters - Enable or Disable via workflow

[Mark Lev]

without knowing all the details, could you build the logic in active
link(s) when user saves, set a hidden field and then have the filter
check the value to determine whhich one to fire?  You can control
multiple scenarios by concatinating the field result and test
accordingly in filters/filter guide.   
 
Mark

-Original Message-
From:"Sanford, Claire" 
Date:Wed, 4 Feb 2009 15:16:01 
To: 
Subject: Filters - Enable or Disable via workflow


This is something I have never had to do and I scoured the BMC/Remedy KB
and didn't find anything.  I RTFM and didn't find anything.

What I want to be able to do is to enable or disable a filter based on
pushing a button on a control panel or saving a record or something of
that nature.  I want to make it so that my users can do this on their
own.

Filter A uses one set of criteria
Filter B uses a different set
Filter C uses a different set than A or B

Example: 

If someone is updating a record that never had information in some of
the fields completed - use A

If some of the information was completed - use B

If the information was completed and is being completely replaced - use
C

If Filter B and C are enabled, filter A over writes the fields with
blanks.

So if I can just turn off selected filters based on need, it would be so
much easier.

ARS 6.3 Patch 18
HD 6.0
Oracle 10 w/9 libraries
Oracle lives on a remote server
Windows 2003 4 gig on app server and 8 gig on DB server


Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
Phone: 713 448 6035
claire.sanf...@memorialhermann.org

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Re: Related to ERROR Message -->>ARERR [306] Value does not fall within the limits specified for the field

[Joe DeSouza]

Vishwanathan,

There used to be a bug in a very early version (4.5) of the ARS server when you 
typed even a legal value from a menu that it would throw that error. What 
version of ARS are you on?

Try restarting the server to see if it helps.

If it does not and if its a later version (6.3 upwards) why dont you disable 
the menu patterning and make the field display type as a drop list? That will 
force the user to select from the menu, and the patterning being disabled will 
get rid of that error..

Joe





From: "Balakumar, Viswanathan" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, February 4, 2009 4:56:29 PM
Subject: Related to ERROR Message -->>ARERR [306] Value does not fall within 
the limits specified for the field

** 
ALL,
 
We are getting the Menu Pattern error in all the forms where ever we have the 
Pattern match. Like
 
ARERR [306] Value does not fall within the limits specified for the field :  
(MENU - $MENU$) : HPD:Help Desk : Assigned Support Company
 
Not sure why suddenly this error is coming in all the forms. Did anybody 
experience something similar?

Thanks,
VB




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Re: ARInside - Reporting 7.1 Database

[Pruitt, Christopher J]

Ok, I can't help here. Never had luck running against the XML file. Not
sure what the issue was. Could never resolve it, so we run against the
actual live server.

 

Christopher Pruitt
Consultant Specialist 
EDS, an HP Company
mailto: christopher.pru...@eds.com 

We deliver on our commitments 
so you can deliver on yours. 

Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged,
and exempt from disclosure under applicable law. If you are not the
intended addressee for this e-mail, you are hereby notified that any
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prohibited. If you have received this e-mail in error, please
immediately destroy, erase, or discard this message. Please notify the
sender immediately by return e-mail if you have received this e-mail by
mistake.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Gidd
Sent: Wednesday, February 04, 2009 3:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARInside - Reporting 7.1 Database

 

** 

LJ,

 

It runs fine but the resulting code is all NULL (0kb).  I am exporting
just a form and associated

logic.  The exported DEF (XML) file looks fine so not sure where the
issue is.

 

I have used the application many times before and never had an issue.

 

You are right, sooner or later we will all miss using this tool.

 

 

Thanks...Gidd

 

 

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Wednesday, February 04, 2009 10:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARInside - Reporting 7.1 Database

** 

Gidd,

I'm running 7.1 and use that same version of ARInside (I believe the
last we will ever see) daily without issues.  What sort of problems are
you experiencing?

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Gidd
Sent: Wednesday, February 04, 2009 10:21 AM
To: arslist@ARSLIST.ORG
Subject: ARInside - Reporting 7.1 Database

** 

Listers:

 

Anyone have/had success using ARInside reporting against a 7.1 database?

I have tried repeatedly using 2.07.2 without success.  Any advice would
be

appreciated.

 

 

 

Regards...Gidd 

 

Glidden L. Calden 
BUOYANT SOLUTIONS, INC. 
  "Keeping business afloat 
...in a Sea of Solutions" 

 

 

Office

(

916.334.0599

FAX

4

916.265.0112 

Web

8

http://www.buoyantsolutions.net  

E-mail

+

mailto:g...@buoyantsolutions.net

 

 

This message and any attachments are intended only for the use of the
addressee and may contain information that is privileged and
confidential. If the reader of the message is not the intended recipient
or an authorized representative of the intended recipient, you are
hereby notified that any dissemination of this communication is strictly
prohibited. If you have received this communication in error, please
notify us immediately by e-mail and delete the message and any
attachments from your system.

 

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Re: ARERR [310] Value has wrong data type for the field

[Joe DeSouza]

A lot of fields from ARS 7.1 onwards have 10 digits in the field ID.

Joe





From: David Sanders 
To: arslist@ARSLIST.ORG
Sent: Wednesday, February 4, 2009 4:19:07 PM
Subject: Re: ARERR [310] Value has wrong data type for the field

** 
Hi Frex
 
Are you SURE that’s the correct field ID ?  That’s a 10 digit number, and ARS 
fields are normally 9 digit or less
 
HTH
 
David Sanders
Remedy Solution Architect
EnterpriseService Suite @ Work
==
 
tel +44 1494 468980
mobile +44 7710 377761
email david.sand...@westoverconsulting.co.uk
 
web http://www.westoverconsulting.co.uk
 



From:Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of Grooms, Frederick W
Sent: Wednesday, February 04, 2009 5:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR [310] Value has wrong data type for the field
 
Just to check …You are doing a Set Fields action with $PROCESS$ 
PERFORM-ACTION-ADD-ATTACHMENT 103962  "C:\Photos\00109125J.jpg" ??
 
What type of field are you trying to set the result of the $PROCESS$ action to?
If you are setting an integer field try setting a character field instead.
 
Fred
 
From:Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of Frex Popo
Sent: Wednesday, February 04, 2009 9:15 AM
To: arslist@ARSLIST.ORG
Subject: ARERR [310] Value has wrong data type for the field
 
Dear all,
 
ARSERVER 7.1.00 Patch 004
OS: WINDOWS SERVER 2003
DB was SQL Server 2005
Client 7.1.0 Patch004

I hope this is not another bug as I already came across two this week which I 
reported to BMC.
 
I have a filter set a field, which adds an attachment to an attachment pool in 
the CTM:People form which fires on modify. The log shows that the filter 
executes a set action an fails with the error: ARERR [310] Value has wrong data 
type for the field
 
Here an extract from the filter log:
 
0: Set Fields
    PERFORM-ACTION-ADD-ATTACHMENT 103962  
"C:\Photos\00109125J.jpg"
    Exit code: 0  Value: 0
    
Value has wrong data type for the field
   Error 
while performing filter action: Error 310
 
Here is the client API log showing the ARSetEntry error:
 
 
   ARSetEntry results
Return Code: ERROR
Status List: 1 items
Status Struct:
   Message type: ERROR
   Message number: 310
   Message: Value has wrong data type for the field
   Appended: 
 
I tried this in another server installation on a SQL SERVER 2000 Databse and it 
works just fine.
 
Any thoughts on this?
 
Many thanks
frex 




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Re: Filters - Enable or Disable via workflow

[Joe DeSouza]

Yes enabling and disabling filters on transactions although possible by 
updating the database directly and signaling the arsignal to re read the 
definitions, is not a solution cause there could be 2 or more different users 
trying to do the same thing that would lead to conflicts as to which filter 
ought to be enabled or disabled.

It is ok to use that method you have in your mind if you know its strictly 
going to be only one user that may use that filter at any given point of time 
so it won't matter what filter gets enabled or disabled during that transaction.

If you can somehow use Rick's idea it would be a much better approach.

Joe





From: Rick Cook 
To: arslist@ARSLIST.ORG
Sent: Wednesday, February 4, 2009 4:35:26 PM
Subject: Re: Filters - Enable or Disable via workflow

Claire,

Why not set those criteria as entry into a filter guide?  You could set it to 
exit the guide after it meets the criteria for one of them.

Rick
Sent from my Verizon Wireless BlackBerry

-Original Message-
From:        "Sanford, Claire" 
Date:        Wed, 4 Feb 2009 15:16:01 
To: 
Subject: Filters - Enable or Disable via workflow


This is something I have never had to do and I scoured the BMC/Remedy KB and 
didn't find anything.  I RTFM and didn't find anything.

What I want to be able to do is to enable or disable a filter based on pushing 
a button on a control panel or saving a record or something of that nature.  I 
want to make it so that my users can do this on their own.

Filter A uses one set of criteria
Filter B uses a different set
Filter C uses a different set than A or B

Example: 

If someone is updating a record that never had information in some of the 
fields completed - use A

If some of the information was completed - use B

If the information was completed and is being completely replaced - use C

If Filter B and C are enabled, filter A over writes the fields with blanks.

So if I can just turn off selected filters based on need, it would be so much 
easier.

ARS 6.3 Patch 18
HD 6.0
Oracle 10 w/9 libraries
Oracle lives on a remote server
Windows 2003 4 gig on app server and 8 gig on DB server


Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
Phone: 713 448 6035
claire.sanf...@memorialhermann.org




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Related to ERROR Message -->>ARERR [306] Value does not fall within the limits specified for the field

[Balakumar, Viswanathan]

ALL,
 

We are getting the Menu Pattern error in all the forms where ever we have the 
Pattern match. Like

 

ARERR [306] Value does not fall within the limits specified for the field :  
(MENU - $MENU$) : HPD:Help Desk : Assigned Support Company

 

Not sure why suddenly this error is coming in all the forms. Did anybody 
experience something similar?

 
Thanks,
VB


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Re: ARERR [310] Value has wrong data type for the field

[Scott Parrish]

Frex,
At the risk of pointing out the obvious, since this is running in a filter, the 
path C:\Photos\00109125J.jpg must be valid on the server and not the local 
client. When developing on a local machine, then moving to a server, these 
types of things often get overlooked. Just a thought.


Scott Parrish

IT Prophets

(770) 653-5203

www.itprophets.com


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Frex Popo
Sent: Wednesday, February 04, 2009 10:15 AM
To: arslist@ARSLIST.ORG
Subject: ARERR [310] Value has wrong data type for the field

**
Dear all,

ARSERVER 7.1.00 Patch 004
OS: WINDOWS SERVER 2003
DB was SQL Server 2005
Client 7.1.0 Patch004

I hope this is not another bug as I already came across two this week which I 
reported to BMC.

I have a filter set a field, which adds an attachment to an attachment pool in 
the CTM:People form which fires on modify. The log shows that the filter 
executes a set action an fails with the error: ARERR [310] Value has wrong data 
type for the field

Here an extract from the filter log:

0: Set Fields
 
   PERFORM-ACTION-ADD-ATTACHMENT 103962  "C:\Photos\00109125J.jpg"
 
   Exit code: 0  Value: 0

Value has wrong data type for the field
   Error 
while performing filter action: Error 310

Here is the client API log showing the ARSetEntry error:


   ARSetEntry results
Return Code: ERROR
Status List: 1 items
Status Struct:
   Message type: ERROR
   Message number: 310
   Message: Value has wrong data type for the field
   Appended:

I tried this in another server installation on a SQL SERVER 2000 Databse and it 
works just fine.

Any thoughts on this?

Many thanks
frex


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Re: Filters - Enable or Disable via workflow

[Rick Cook]

Claire,

Why not set those criteria as entry into a filter guide?  You could set it to 
exit the guide after it meets the criteria for one of them.

Rick
Sent from my Verizon Wireless BlackBerry

-Original Message-
From: "Sanford, Claire" 

Date: Wed, 4 Feb 2009 15:16:01 
To: 
Subject: Filters - Enable or Disable via workflow


This is something I have never had to do and I scoured the BMC/Remedy KB
and didn't find anything.  I RTFM and didn't find anything.

What I want to be able to do is to enable or disable a filter based on
pushing a button on a control panel or saving a record or something of
that nature.  I want to make it so that my users can do this on their
own.

Filter A uses one set of criteria
Filter B uses a different set
Filter C uses a different set than A or B

Example: 

If someone is updating a record that never had information in some of
the fields completed - use A

If some of the information was completed - use B

If the information was completed and is being completely replaced - use
C

If Filter B and C are enabled, filter A over writes the fields with
blanks.

So if I can just turn off selected filters based on need, it would be so
much easier.

ARS 6.3 Patch 18
HD 6.0
Oracle 10 w/9 libraries
Oracle lives on a remote server
Windows 2003 4 gig on app server and 8 gig on DB server


Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
Phone: 713 448 6035
claire.sanf...@memorialhermann.org

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Re: ARInside - Reporting 7.1 Database

[LJ Longwing]

I had completely forgotten that you could use it against an XML file...I
always do mine against the live server.  Sorry, I can't help you in the XML
File regard.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Gidd
Sent: Wednesday, February 04, 2009 2:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARInside - Reporting 7.1 Database


** 
LJ,
 
It runs fine but the resulting code is all NULL (0kb).  I am exporting just
a form and associated
logic.  The exported DEF (XML) file looks fine so not sure where the issue
is.
 
I have used the application many times before and never had an issue.
 
You are right, sooner or later we will all miss using this tool.
 
 
Thanks...Gidd
 
 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Wednesday, February 04, 2009 10:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARInside - Reporting 7.1 Database


** 
Gidd,
I'm running 7.1 and use that same version of ARInside (I believe the last we
will ever see) daily without issues.  What sort of problems are you
experiencing?

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Gidd
Sent: Wednesday, February 04, 2009 10:21 AM
To: arslist@ARSLIST.ORG
Subject: ARInside - Reporting 7.1 Database


** 
Listers:
 
Anyone have/had success using ARInside reporting against a 7.1 database?
I have tried repeatedly using 2.07.2 without success.  Any advice would be
appreciated.
 

 

 

Regards.Gidd 

 

Glidden L. Calden 
BUOYANT SOLUTIONS, INC. 
  "Keeping business afloat 
...in a Sea of Solutions" 

 

 


Office

(

916.334.0599


FAX

4

916.265.0112 


Web

8

http://www.buoyantsolutions.net  


E-mail

+

mailto:g...@buoyantsolutions.net

 

 

This message and any attachments are intended only for the use of the
addressee and may contain information that is privileged and confidential.
If the reader of the message is not the intended recipient or an authorized
representative of the intended recipient, you are hereby notified that any
dissemination of this communication is strictly prohibited. If you have
received this communication in error, please notify us immediately by e-mail
and delete the message and any attachments from your system.

 
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Re: ARERR [310] Value has wrong data type for the field

[J.T. Shyman]

Got a silly question.sorry if this has been asked.but what is the field type
of the field that you are setting in the set fields action? Is 0 a valid
value? Or NULL for that matter? Perhaps AR is complaining about not being
able to set the status of the process into the field and not the attachment
itself?

 

--- J.T. Shyman

 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of David Sanders
Sent: Wednesday, February 04, 2009 4:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR [310] Value has wrong data type for the field

 

Hi Frex

 

Are you SURE that's the correct field ID ?  That's a 10 digit number, and
ARS fields are normally 9 digit or less

 

HTH

 

David Sanders

Remedy Solution Architect

Enterprise Service Suite @ Work

==

 

tel +44 1494 468980

mobile +44 7710 377761

email  
david.sand...@westoverconsulting.co.uk

 

web  
http://www.westoverconsulting.co.uk

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Wednesday, February 04, 2009 5:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR [310] Value has wrong data type for the field

 

Just to check .You are doing a Set Fields action with $PROCESS$
PERFORM-ACTION-ADD-ATTACHMENT 103962  "C:\Photos\00109125J.jpg" ??

 

What type of field are you trying to set the result of the $PROCESS$ action
to?

If you are setting an integer field try setting a character field instead.

 

Fred

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Frex Popo
Sent: Wednesday, February 04, 2009 9:15 AM
To: arslist@ARSLIST.ORG
Subject: ARERR [310] Value has wrong data type for the field

 


Dear all,

 

ARSERVER 7.1.00 Patch 004
OS: WINDOWS SERVER 2003
DB was SQL Server 2005
Client 7.1.0 Patch004


I hope this is not another bug as I already came across two this week which
I reported to BMC.

 

I have a filter set a field, which adds an attachment to an attachment pool
in the CTM:People form which fires on modify. The log shows that the filter
executes a set action an fails with the error: ARERR [310] Value has wrong
data type for the field

 

Here an extract from the filter log:

 

0: Set Fields
   
PERFORM-ACTION-ADD-ATTACHMENT 103962
"C:\Photos\00109125J.jpg"
   
Exit code: 0  Value: 0
   
Value has wrong data type for the field
   
   Error while performing filter action: Error 310

 

Here is the client API log showing the ARSetEntry error:

 

 

   ARSetEntry results
Return Code: ERROR
Status List: 1 items
Status Struct:
   Message type: ERROR
   Message number: 310
   Message: Value has wrong data type for the field
   Appended: 

 

I tried this in another server installation on a SQL SERVER 2000 Databse and
it works just fine.

 

Any thoughts on this?

 

Many thanks

frex

 

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Re: ARERR [310] Value has wrong data type for the field

[David Sanders]

Hi Frex

 

Are you SURE that's the correct field ID ?  That's a 10 digit number, and
ARS fields are normally 9 digit or less

 

HTH

 

David Sanders

Remedy Solution Architect

Enterprise Service Suite @ Work

==

 

tel +44 1494 468980

mobile +44 7710 377761

email  
david.sand...@westoverconsulting.co.uk

 

web  
http://www.westoverconsulting.co.uk

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Wednesday, February 04, 2009 5:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR [310] Value has wrong data type for the field

 

Just to check .You are doing a Set Fields action with $PROCESS$
PERFORM-ACTION-ADD-ATTACHMENT 103962  "C:\Photos\00109125J.jpg" ??

 

What type of field are you trying to set the result of the $PROCESS$ action
to?

If you are setting an integer field try setting a character field instead.

 

Fred

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Frex Popo
Sent: Wednesday, February 04, 2009 9:15 AM
To: arslist@ARSLIST.ORG
Subject: ARERR [310] Value has wrong data type for the field

 


Dear all,

 

ARSERVER 7.1.00 Patch 004
OS: WINDOWS SERVER 2003
DB was SQL Server 2005
Client 7.1.0 Patch004


I hope this is not another bug as I already came across two this week which
I reported to BMC.

 

I have a filter set a field, which adds an attachment to an attachment pool
in the CTM:People form which fires on modify. The log shows that the filter
executes a set action an fails with the error: ARERR [310] Value has wrong
data type for the field

 

Here an extract from the filter log:

 

0: Set Fields
   
PERFORM-ACTION-ADD-ATTACHMENT 103962
"C:\Photos\00109125J.jpg"
   
Exit code: 0  Value: 0
   
Value has wrong data type for the field
   
   Error while performing filter action: Error 310

 

Here is the client API log showing the ARSetEntry error:

 

 

   ARSetEntry results
Return Code: ERROR
Status List: 1 items
Status Struct:
   Message type: ERROR
   Message number: 310
   Message: Value has wrong data type for the field
   Appended: 

 

I tried this in another server installation on a SQL SERVER 2000 Databse and
it works just fine.

 

Any thoughts on this?

 

Many thanks

frex

 


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Filters - Enable or Disable via workflow

[Sanford, Claire]

This is something I have never had to do and I scoured the BMC/Remedy KB
and didn't find anything.  I RTFM and didn't find anything.

What I want to be able to do is to enable or disable a filter based on
pushing a button on a control panel or saving a record or something of
that nature.  I want to make it so that my users can do this on their
own.

Filter A uses one set of criteria
Filter B uses a different set
Filter C uses a different set than A or B

Example: 

If someone is updating a record that never had information in some of
the fields completed - use A

If some of the information was completed - use B

If the information was completed and is being completely replaced - use
C

If Filter B and C are enabled, filter A over writes the fields with
blanks.

So if I can just turn off selected filters based on need, it would be so
much easier.

ARS 6.3 Patch 18
HD 6.0
Oracle 10 w/9 libraries
Oracle lives on a remote server
Windows 2003 4 gig on app server and 8 gig on DB server


Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
Phone: 713 448 6035
claire.sanf...@memorialhermann.org

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Re: Trapping SQL error in an active link

[Joe DeSouza]

Hi Larry,

Glad it worked for you..

Just curious - what is the name of the Sybase equivalent system table that is 
like the Oracles all_tables or user_tables?? That information might be useful 
to me sometimes..

Cheers

Joe





From: L G Robinson 
To: arslist@ARSLIST.ORG
Sent: Wednesday, February 4, 2009 4:08:42 PM
Subject: Re: Trapping SQL error in an active link

Hi Folks,

Thanks for all of the great suggestions. I ended up implementing a combination 
of Jiri's and Joe's suggestions. I wrote a stored procedure that pokes around 
in the system tables to make sure that the table I want to query exists and has 
the correct permissions. If so, I issue the query. If not, just quietly return 
nothing.

One I had that, it was a simple change to the active link to call the stored 
procedure instead of issuing the SELECT. Works great.

Thanks again... you guys are great!
Larry


On Feb 3, 2009, at 10:02 AM, LJ Longwing wrote:

> Sorry if this seems overly simply...but a VERY simple procedure would
> be to not allow DB changes to the production DB in the middle of a
> production day. That's what maintenance windows are for.  I would say
> a company policy preventing them from doing such a thing would stop
> them, and stop the issue you are experiencing.

On Feb 3, 2009, at 10:15 AM, Jiri Pospisil wrote:

> Another option is to build the query into a database
> function/procedure (or whatever this kind of objects might be called
> in Sybase) The function/procedure would run the query and store the
> result into a temporary table within the Remedy database. The active
> link would first call the stored function/procedure and then read the
> result from the temporary table. If there is an error, it will be
> handled within the stored procedure and the set field from temporary
> table will then simply return no records.
>
> The stored procedure would perhaps need to have a GUID as an input
> parameter so that when the active link searches the temporary table,
> it knows which entries to look for. You may even pass the query as
> another input parameter to the stored procedure. Have done it in
> ORACLE, but do not know if Sybase allows this.
>
> Hope this helps.
>
> Jiri Pospisil

On Feb 3, 2009, at 11:42 AM, Joe DeSouza wrote:

> Larry,
>
> If there is an equivalent of a all_tables or user_tables in sybase,
> run a query to that table to check the existence of the table in
> question, and if that query returns a negative, do not run the second
> SQL that you currently are running against the table in question.
>
> Joe

On Feb 3, 2009, at 12:57 PM, Carey Matthew Black wrote:

> Larry,
>
> Since you on ARS 5.01.02... you options may be more limited
>
> However, my suggestion would be to externalize this work to a command
> line script that lives on your AR System server. The process would be
> like this...
>
> Active link:
>  Set Field action:
>  $PROCESS$ Create a GUID in a local tmp field
>  $PROCESS$ @@:Call the script and pass the GUID and any other data
> elements needed to do the search.
>  Set Field action:
>    Try to get data from the ARS temp form using the GUID.
>
> The script would do something like this:
>  Login to the DB.
>  Try to get data for the requested search.
>  If data was found then create a record in an "ARS Form" and supply
> the GUID for the AL to be able to find the right record.
>  If error was received from the DB... then just exit the script
> normally.(no error, no output)
>
>
> Then you could add an escalation to delete records from the "ARS Form"
> that are more than say... a day old?
>
> P.S. If you can not use the GUID feature.. then use $ USER $ and $
> TIMESTAMP $. Those two values should work fairly well in combination
> too.
>
> HTH.

On Feb 3, 2009, at 9:51 AM, L G Robinson wrote:

> Hi Folks,
>
> I have a problem with an active link set field action that
> utilizes an SQL statement. The problem stems from the fact that
> the SQL command is issued against a database table that is
> maintained by another group. Occasionally, they will update the
> table in the middle of the day, causing the table to briefly
> cease to exist or lose it's permissions. When this happens, the
> active link fails with one of the following error messages:
>
> ARERR [552] Failure during SQL operation to the database:
> E911..E911Remedy not found. Specify owner.objectname or use
> sp_help to check whether the object exists.
>
> ARERR [552] Failure during SQL operation to the database:
> SELECT permission denied on object E911Remedy, database E911,
> owner dbo (Sybase 10330)
>
> This data is not critical to the normal functioning of the
> application, so I am looking for a solution that allows me to
> "ignore" this error in the active link. As far as I can tell, I
> can control what happens if "no requests match" and if "multiple
> requests match", but there is no way to trap the SQL error
> condition and choose to ignore it.
>
> About the only thing I have been able

Re: Determine license type?

[Givens, Gregory CONT]

You might be able to do it by querying the "Write License" field on the
"AR System Administration: License Review" form
Floating users without a token show up as "Floating(Read)"

Greg Givens (Contractor)
Persnet Network Control Center (NCC)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Melissa Reed
Sent: Wednesday, February 04, 2009 9:43 AM
To: arslist@ARSLIST.ORG
Subject: Determine license type?

Is there a way to determine the AR license type (basically read or
not) to be used as the run if of an active link?  I want to set up an
active link that will only run for a user that has a write license.

ARS 7.1
ITSM 7.02

Thanks!
Melissa


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Re: Trapping SQL error in an active link

[L G Robinson]

Hi Folks,

Thanks for all of the great suggestions. I ended up implementing
a combination of Jiri's and Joe's suggestions. I wrote a stored
procedure that pokes around in the system tables to make sure that
the table I want to query exists and has the correct permissions.
If so, I issue the query. If not, just quietly return nothing.

One I had that, it was a simple change to the active link to call
the stored procedure instead of issuing the SELECT. Works great.

Thanks again... you guys are great!
Larry


On Feb 3, 2009, at 10:02 AM, LJ Longwing wrote:


Sorry if this seems overly simply...but a VERY simple procedure would
be to not allow DB changes to the production DB in the middle of a
production day. That's what maintenance windows are for.  I would say
a company policy preventing them from doing such a thing would stop
them, and stop the issue you are experiencing.


On Feb 3, 2009, at 10:15 AM, Jiri Pospisil wrote:


Another option is to build the query into a database
function/procedure (or whatever this kind of objects might be called
in Sybase) The function/procedure would run the query and store the
result into a temporary table within the Remedy database. The active
link would first call the stored function/procedure and then read the
result from the temporary table. If there is an error, it will be
handled within the stored procedure and the set field from temporary
table will then simply return no records.

The stored procedure would perhaps need to have a GUID as an input
parameter so that when the active link searches the temporary table,
it knows which entries to look for. You may even pass the query as
another input parameter to the stored procedure. Have done it in
ORACLE, but do not know if Sybase allows this.

Hope this helps.

Jiri Pospisil


On Feb 3, 2009, at 11:42 AM, Joe DeSouza wrote:


Larry,

If there is an equivalent of a all_tables or user_tables in sybase,
run a query to that table to check the existence of the table in
question, and if that query returns a negative, do not run the second
SQL that you currently are running against the table in question.

Joe


On Feb 3, 2009, at 12:57 PM, Carey Matthew Black wrote:


Larry,

Since you on ARS 5.01.02... you options may be more limited

However, my suggestion would be to externalize this work to a command
line script that lives on your AR System server. The process would be
like this...

Active link:
 Set Field action:
 $PROCESS$ Create a GUID in a local tmp field
 $PROCESS$ @@:Call the script and pass the GUID and any other data
elements needed to do the search.
 Set Field action:
Try to get data from the ARS temp form using the GUID.

The script would do something like this:
 Login to the DB.
 Try to get data for the requested search.
 If data was found then create a record in an "ARS Form" and supply
the GUID for the AL to be able to find the right record.
 If error was received from the DB... then just exit the script
normally.(no error, no output)


Then you could add an escalation to delete records from the "ARS Form"
that are more than say... a day old?

P.S. If you can not use the GUID feature.. then use $ USER $ and $
TIMESTAMP $. Those two values should work fairly well in combination
too.

HTH.


On Feb 3, 2009, at 9:51 AM, L G Robinson wrote:


Hi Folks,

I have a problem with an active link set field action that
utilizes an SQL statement. The problem stems from the fact that
the SQL command is issued against a database table that is
maintained by another group. Occasionally, they will update the
table in the middle of the day, causing the table to briefly
cease to exist or lose it's permissions. When this happens, the
active link fails with one of the following error messages:

ARERR [552] Failure during SQL operation to the database:
E911..E911Remedy not found. Specify owner.objectname or use
sp_help to check whether the object exists.

ARERR [552] Failure during SQL operation to the database:
SELECT permission denied on object E911Remedy, database E911,
owner dbo (Sybase 10330)

This data is not critical to the normal functioning of the
application, so I am looking for a solution that allows me to
"ignore" this error in the active link. As far as I can tell, I
can control what happens if "no requests match" and if "multiple
requests match", but there is no way to trap the SQL error
condition and choose to ignore it.

About the only thing I have been able to come up with so far is
to run a cron job periodically that will check for the existence
of the table and the correct permissions. The cron job could then
set some external flag in the file system or call an API program
to set some internal global within my application. Then I could
check the global or the external flag in an active link before
invoking the SQL call. Seems overly complicated and convoluted to
me.

Does anyone have a better approach?

ARS: 5.01.02 patch 1313 on Solaris 2.8
Sybase: 12.5.2/EBF 11790 on Solaris 2.8


Thanks.
Larry


Larr

Re: Determine license type?

[Joe DeSouza]

Its not - its in the server memory. The only way to retreive it is with API 
calls to the Server which queries the memory to return such information.

Joe





From: "Ozcan, Serdar" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, February 4, 2009 3:20:58 PM
Subject: Re: Determine license type?


I wonder if this information (that a user with floating license type has been 
granted a write license) can be found in user_cache table. Is this table 
explained anywhere?

Thanks.
--
Serdar Özcan
serdar.oz...@siemens.com

-Original Message-
From: Carey Matthew Black [mailto:black@gmail.com] 
Sent: Wednesday, February 04, 2009 9:32 PM
Subject: Re: Determine license type?

Mark,

The point that I was trying to make is that you may have 100 users configured 
to have a Floating licenses. However you may only have 10 floating licenses. 
Which means that just looking at the field in the User form might yield a false 
positive at run time.

However, looking at the user log then it should show you if they are currently 
"FLOAT  GRANT WRITE" or "FLOAT  EXPIRED WRITE". ( I think those are the two 
pertinent values between when a user is granted a write token and when it is 
released. However, there may be other values to sort out too.) So the value of 
"FLOAT  EXPIRED WRITE" means that the user does not currently have a "token". 
It also does not indicate if they can get one either. That all depending on how 
many of them are currently in use. (Which I think could also be found from the 
user log file.)

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.




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Re: ARInside - Reporting 7.1 Database

[Gidd]

LJ,
 
It runs fine but the resulting code is all NULL (0kb).  I am exporting just
a form and associated
logic.  The exported DEF (XML) file looks fine so not sure where the issue
is.
 
I have used the application many times before and never had an issue.
 
You are right, sooner or later we will all miss using this tool.
 
 
Thanks...Gidd
 
 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Wednesday, February 04, 2009 10:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARInside - Reporting 7.1 Database


** 
Gidd,
I'm running 7.1 and use that same version of ARInside (I believe the last we
will ever see) daily without issues.  What sort of problems are you
experiencing?

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Gidd
Sent: Wednesday, February 04, 2009 10:21 AM
To: arslist@ARSLIST.ORG
Subject: ARInside - Reporting 7.1 Database


** 
Listers:
 
Anyone have/had success using ARInside reporting against a 7.1 database?
I have tried repeatedly using 2.07.2 without success.  Any advice would be
appreciated.
 

 

 

Regards.Gidd 

 

Glidden L. Calden 
BUOYANT SOLUTIONS, INC. 
  "Keeping business afloat 
...in a Sea of Solutions" 

 

 


Office

(

916.334.0599


FAX

4

916.265.0112 


Web

8

http://www.buoyantsolutions.net  


E-mail

+

mailto:g...@buoyantsolutions.net

 

 

This message and any attachments are intended only for the use of the
addressee and may contain information that is privileged and confidential.
If the reader of the message is not the intended recipient or an authorized
representative of the intended recipient, you are hereby notified that any
dissemination of this communication is strictly prohibited. If you have
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Re: Determine license type?

[Ozcan, Serdar]

 
I wonder if this information (that a user with floating license type has been 
granted a write license) can be found in user_cache table. Is this table 
explained anywhere?

Thanks.
--
Serdar Özcan
serdar.oz...@siemens.com

-Original Message-
From: Carey Matthew Black [mailto:black@gmail.com] 
Sent: Wednesday, February 04, 2009 9:32 PM
Subject: Re: Determine license type?

Mark,

The point that I was trying to make is that you may have 100 users
configured to have a Floating licenses. However you may only have 10
floating licenses. Which means that just looking at the field in the
User form might yield a false positive at run time.

However, looking at the user log then it should show you if they are
currently "FLOAT  GRANT WRITE" or "FLOAT  EXPIRED WRITE". ( I think
those are the two pertinent values between when a user is granted a
write token and when it is released. However, there may be other
values to sort out too.) So the value of "FLOAT  EXPIRED WRITE" means
that the user does not currently have a "token". It also does not
indicate if they can get one either. That all depending on how many of
them are currently in use. (Which I think could also be found from the
user log file.)

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Wed, Feb 4, 2009 at 11:36 AM, Mark Lev  wrote:
> Floating is one of the license types listed.  For a user to logon with 
> privileges (taking guest users out of the equation here), they must have a 
> login name, and a license type, and thus a user record will be created.
>
> Joe made an excellent point in his email about permissions, otherwise this 
> may not work as expected.
>
>
> Thanks,
> Mark
>
> Mark Lev
> Sr. Systems Consultant
> 703-672-4390
> 732-859-5827 (cell)
> mark@rightstarsystems.com
> ---
> RightStar Systems, Inc.
> 100 East Street SE, Suite 202
> Vienna, VA 22180
> USA
> ---
>
> 
>
> From: Action Request System discussion list(ARSList) on behalf of Carey 
> Matthew Black
> Sent: Wed 2/4/2009 11:24 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Determine license type?
>
>
>
> Mark,
>
> I think the main problem is actually if you are using Floating licenses.
> If you are only using Fixed and/or Read license then the User form
> data look up would work.
>
>
> Melissa,
>
> I think the only way I know to determine this is to turn on the User
> log file and write something that parses that for a given 'Login Name'
> value. (That script could be called from an active link Set Field
> action and the results could be kept in a temp field. That temp field
> could later be used in the next Active Link's Run If qualification.)
>
> However that would only tell you if they currently have a write token
> and may give you a "false negative" because there might be available
> tokens that the user would get when they need one too.
>
> Hope that helps.
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
>
> On Wed, Feb 4, 2009 at 10:49 AM, Mark Lev  
> wrote:
>> In User form, there is a field called License Type.  Search by Login Name.
>>
>> You will probably need to calc this value as temp field on the form you're 
>> running against prior to qualification test in your AL Run If statement.
>>
>> Mark

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Creating/refreshing Development Server

[Steven Iocco]

Hi folks.  I know this topic has been thrown around a few times but I am 
finding it hard to get a clear answer.  Our company has a development server 
installed already but it is in need of a refresh.  Should this simply be a 
matter of restoring a copy of the production database into development?  The 
app is ITSM 7.1 and development is up and running no problems (was setup before 
my time).  I ask because from what I understand licenses are now stored in the 
DB as opposed to a license file.
Any help is appreciated on pre/post restore procedures.   We also have a remedy 
midtier for our development server.
Steve

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Re: Determine license type?

[Mark Lev]

Carey,
 
Your point makes sense.  For my suggestion, I made the assumption that the user 
is logged on when the AL triggered, and the AL Qual applied to the person 
logged on.  This precludes checking if license is available, as they already 
have a token.  If the requirement is different than my assumption, then we have 
a whole different ball game, and your train of thought needs to be well 
considered.

Mark


From: Action Request System discussion list(ARSList) on behalf of Carey Matthew 
Black
Sent: Wed 2/4/2009 2:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Determine license type?



Mark,

The point that I was trying to make is that you may have 100 users
configured to have a Floating licenses. However you may only have 10
floating licenses. Which means that just looking at the field in the
User form might yield a false positive at run time.

However, looking at the user log then it should show you if they are
currently "FLOAT  GRANT WRITE" or "FLOAT  EXPIRED WRITE". ( I think
those are the two pertinent values between when a user is granted a
write token and when it is released. However, there may be other
values to sort out too.) So the value of "FLOAT  EXPIRED WRITE" means
that the user does not currently have a "token". It also does not
indicate if they can get one either. That all depending on how many of
them are currently in use. (Which I think could also be found from the
user log file.)

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.





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Re: ARInside - Reporting 7.1 Database

[Pruitt, Christopher J]

Yes, we run it weekly. We use 2.07.2, as well.

 

Are you using the command line format like this

 

arinside.exe -s servername -l username -p username password -i
settings.ini -t server tcp/ip port -r rpc prog number

 

 

Christopher Pruitt
Consultant Specialist 
EDS, an HP Company
mailto: christopher.pru...@eds.com 

We deliver on our commitments 
so you can deliver on yours. 

Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged,
and exempt from disclosure under applicable law. If you are not the
intended addressee for this e-mail, you are hereby notified that any
copying, distribution, or dissemination of this e-mail is strictly
prohibited. If you have received this e-mail in error, please
immediately destroy, erase, or discard this message. Please notify the
sender immediately by return e-mail if you have received this e-mail by
mistake.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Gidd
Sent: Wednesday, February 04, 2009 11:21 AM
To: arslist@ARSLIST.ORG
Subject: ARInside - Reporting 7.1 Database

 

** 

Listers:

 

Anyone have/had success using ARInside reporting against a 7.1 database?

I have tried repeatedly using 2.07.2 without success.  Any advice would
be

appreciated.

 

 

 

Regards...Gidd 

 

Glidden L. Calden 
BUOYANT SOLUTIONS, INC. 
  "Keeping business afloat 
...in a Sea of Solutions" 

 

 

Office

(

916.334.0599

FAX

4

916.265.0112 

Web

8

http://www.buoyantsolutions.net  

E-mail

+

mailto:g...@buoyantsolutions.net

 

 

This message and any attachments are intended only for the use of the
addressee and may contain information that is privileged and
confidential. If the reader of the message is not the intended recipient
or an authorized representative of the intended recipient, you are
hereby notified that any dissemination of this communication is strictly
prohibited. If you have received this communication in error, please
notify us immediately by e-mail and delete the message and any
attachments from your system.

 

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Re: SMPM 7.1 for ITSM 7.1 customization questions

[Bilinski, John]

David thank you. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Wednesday, February 04, 2009 2:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: SMPM 7.1 for ITSM 7.1 customization questions

I spoke briefly with someone on the SMPM team and they said that the
trial executable cannot be customized. The licensed SMPM product comes
with a customization manual.  Minimal HTML and Microsoft Visio skills
are needed to customize the licensed Service Management Process Model.

Hope this helps. 

 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Bilinski, John
Sent: Wednesday, February 04, 2009 4:31 AM
To: arslist@ARSLIST.ORG
Subject: SMPM 7.1 for ITSM 7.1 customization questions

All,

We just purchased and installed the SMPM for Service Support and Service
Delivery application for the ITSM Suite 7.1. I was under the impression
that there was a GUI that could easily be used to update or modify the
dynamic process flows contained within the web pages of the application.
For example, the incident mgt process does not completely fit our
processes and my customer wants to update the flow chart to add an extra
step. So far I cannot find an executable for a GUI to do this. It seems
to me that the process webpage's are static and cannot be modified even
though BMC told me they could it looks like I have to go deep in to the
JavaScript files to get this stuff to work. Of course, I have not
lessened the application with our production license I am only using the
trial for testing.

Does anyone know if there is a GUI that can be used to update the
webpage's in a more easy fashion then going down to the script level to
make customizations?

Thanks.


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Re: Determine license type?

[Carey Matthew Black]

Mark,

The point that I was trying to make is that you may have 100 users
configured to have a Floating licenses. However you may only have 10
floating licenses. Which means that just looking at the field in the
User form might yield a false positive at run time.

However, looking at the user log then it should show you if they are
currently "FLOAT  GRANT WRITE" or "FLOAT  EXPIRED WRITE". ( I think
those are the two pertinent values between when a user is granted a
write token and when it is released. However, there may be other
values to sort out too.) So the value of "FLOAT  EXPIRED WRITE" means
that the user does not currently have a "token". It also does not
indicate if they can get one either. That all depending on how many of
them are currently in use. (Which I think could also be found from the
user log file.)

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Wed, Feb 4, 2009 at 11:36 AM, Mark Lev  wrote:
> Floating is one of the license types listed.  For a user to logon with 
> privileges (taking guest users out of the equation here), they must have a 
> login name, and a license type, and thus a user record will be created.
>
> Joe made an excellent point in his email about permissions, otherwise this 
> may not work as expected.
>
>
> Thanks,
> Mark
>
> Mark Lev
> Sr. Systems Consultant
> 703-672-4390
> 732-859-5827 (cell)
> mark@rightstarsystems.com
> ---
> RightStar Systems, Inc.
> 100 East Street SE, Suite 202
> Vienna, VA 22180
> USA
> ---
>
> 
>
> From: Action Request System discussion list(ARSList) on behalf of Carey 
> Matthew Black
> Sent: Wed 2/4/2009 11:24 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Determine license type?
>
>
>
> Mark,
>
> I think the main problem is actually if you are using Floating licenses.
> If you are only using Fixed and/or Read license then the User form
> data look up would work.
>
>
> Melissa,
>
> I think the only way I know to determine this is to turn on the User
> log file and write something that parses that for a given 'Login Name'
> value. (That script could be called from an active link Set Field
> action and the results could be kept in a temp field. That temp field
> could later be used in the next Active Link's Run If qualification.)
>
> However that would only tell you if they currently have a write token
> and may give you a "false negative" because there might be available
> tokens that the user would get when they need one too.
>
> Hope that helps.
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
>
> On Wed, Feb 4, 2009 at 10:49 AM, Mark Lev  
> wrote:
>> In User form, there is a field called License Type.  Search by Login Name.
>>
>> You will probably need to calc this value as temp field on the form you're 
>> running against prior to qualification test in your AL Run If statement.
>>
>> Mark

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Re: SMPM 7.1 for ITSM 7.1 customization questions

[Easter, David]

I spoke briefly with someone on the SMPM team and they said that the
trial executable cannot be customized. The licensed SMPM product comes
with a customization manual.  Minimal HTML and Microsoft Visio skills
are needed to customize the licensed Service Management Process Model.

Hope this helps. 

 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Bilinski, John
Sent: Wednesday, February 04, 2009 4:31 AM
To: arslist@ARSLIST.ORG
Subject: SMPM 7.1 for ITSM 7.1 customization questions

All,

We just purchased and installed the SMPM for Service Support and Service
Delivery application for the ITSM Suite 7.1. I was under the impression
that there was a GUI that could easily be used to update or modify the
dynamic process flows contained within the web pages of the application.
For example, the incident mgt process does not completely fit our
processes and my customer wants to update the flow chart to add an extra
step. So far I cannot find an executable for a GUI to do this. It seems
to me that the process webpage's are static and cannot be modified even
though BMC told me they could it looks like I have to go deep in to the
JavaScript files to get this stuff to work. Of course, I have not
lessened the application with our production license I am only using the
trial for testing.

Does anyone know if there is a GUI that can be used to update the
webpage's in a more easy fashion then going down to the script level to
make customizations?

Thanks.


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License Pools ARS 6.3

[Bala Patel]

All,

ARS 6.3 Patch 24 -
SQL Server 2000

I have set up 3 license floating license pool groups in the Group form.  The 
license pool groups are as follows:

900 - Client:A:Pool - Designated 10 Floating licenses - 20 Users assigned a 
floating license.
905 - Client:B:Pool - Designated 5 Floating licenses - 10 Users assigned a 
floating license.
910 - Client:C:Pool   - Designated 2 Floating licenses - 4 Users assigned a 
floating license.

We have 17 Total Floating licenses in the system.  Each user is added to one 
license pool that has a floating license.

I would think that only 10 Users could login from Client A and the remaining 
floating licenses would be set aside for the remaining clients. Should the 11th 
Client A receive a Error saying "No Floating License exist"?  It seems like 
Client A is getting all of the licenses even when I set up the pools.

I can go into the Admin tool and see that some of the license pools are 
assigned and then some of them do not display a license pool.  The users that 
do not show a license pool are indeed in a floating license pool.

Does my logic sound correct or am I missing something?

Thanks,

Bala Patel
Remedy Administrator  




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Re: Movement of SQL instance.....

[Richard Copits]

Thanks to all who replied to my SQL move questionI have more of a
warm
Fuzzy feeling now


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mark Lev
Sent: Wednesday, February 04, 2009 2:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Movement of SQL instance.

May I add/suggest that db owner be double checked after moving it also.
Name/Password of AR system SQL account needs to be the same as old SQL
server, or corrected in configuration, or AR won't connect.
 
I beat my head against a wall once until I remember that.


Mark
 


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Re: Automated Reports

[Shrestha, Manjari R.]

I copied and pasted runmacro.exe file from another folder and it
worked!!

 
Thanks!
 
Manjari R. Shrestha
Programmer Analyst 
 
SAIC
12530 Parklawn Drive, Suite 350
Rockville, MD 20852
Office: (301) 998-7364
ranj...@saic.com
  

-Original Message-
From: Shrestha, Manjari R. 
Sent: Wednesday, February 04, 2009 1:10 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Automated Reports

Hello,

I am trying to run macro for automating reports and when I run it in
Cmd, I get an error message "C:\Program Files\ARSystem\My
Server\runmacro.exe is not a valid Win32 application". The command I am
running is:

C:\>runmacro  -h C:\Documents and Settings\All Users\Application Data\AR
System\home\arcmds -i Reporting -x My Server  -U username -P password
Access is denied.


Any idea how I can resolve this? Thanks in advance.
 
Thanks!
 
Manjari R. Shrestha
Programmer Analyst 
 
SAIC
12530 Parklawn Drive, Suite 350
Rockville, MD 20852
Office: (301) 998-7364
ranj...@saic.com
  
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Peter Romain
Sent: Wednesday, September 03, 2008 8:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Automated Reports

Maybe if instead of:
to-file: x:\remedy\filename$TIMESTAMP$.csv

you use

 to-file: x:\remedy\filename$Tm$.csv

and pass the parameter Tm set to $TIMESTAMP$ then this might work?

Cheers

Peter



> Thanks Peter and others,
>
> I tried modifying the macro with $TIMESTAMP$, but when the report was
> produced it had report$TIMESTAMP$ as the name.
>
> I will try the other suggestion.
>
>
>
> Again, thanks to all.
>
>
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of P Romain ARSlist
> Sent: Tuesday, September 02, 2008 4:29 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Automated Reports
>
>
>
> If you can alter the macros then try adding the timestamp to the
> 'to-file' parameter, eg   to-file: x:\remedy\filename$TIMESTAMP$.csv
>
>
>
> If you don't like the timestamp format you could build the path and
> filename in a separate field and pass it to the macro as a parameter.
>
> Then the to-file parameter would be, eg  to-file: $Filename$  where
the
> Filename variable is set to, for example,   x:\remedy\filename
> 20080902.csv
>
>
>
> Cheers
>
>
>
> Peter
>
>
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
> Sent: 02 September 2008 20:29
> To: arslist@ARSLIST.ORG
> Subject: Re: Automated Reports
>
>
>
> Another way would be to rename the file after generating.  This way
you
> would not have to change any of your macros.  You can generate date
info
> using Set Fields and the MONTH, DAY, and YEAR functions and pass them
> into a routine that renames the output file.
>
>
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
> Sent: Tuesday, September 02, 2008 2:21 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Automated Reports
>
> I have done this type of thing via perl scripting...create your
> 'template' macro and have it contain a unique value for the report
> name...then have perl generate the timestamp that you are looking
> for...make a copy of the template macro, edit the copy to have a
> different report name, then execute runmacro with the new macro
instead
> of the template...then you can delete today's macro file.
>
>
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Randy Simon
> Sent: Tuesday, September 02, 2008 1:11 PM
> To: arslist@ARSLIST.ORG
> Subject: Automated Reports
>
> I run a report each day via macros and escalations.
>
> The report has a name and it overwrites the previous report every day.
>
> Is there a way to have the name of the report end in something like
> TIMESTAMP so it does not overwrite the older report?
>
>
>
> CSS 5.0
>
> ARS 6.0
>
> SQL 2005
>
>
>
> Randy Simon
>
> Remedy Admin
>
> Online Resources Corporation
>
>

>
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>
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> other than the intended recipient is strictly prohibited. If you
> received this in error, please contact us immediately and delete the
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> html___ __Platinum Sponsor: www.rmsportal.

Re: Movement of SQL instance.....

[Mark Lev]

May I add/suggest that db owner be double checked after moving it also.  
Name/Password of AR system SQL account needs to be the same as old SQL server, 
or corrected in configuration, or AR won't connect.
 
I beat my head against a wall once until I remember that.


Mark
 

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Re: Task Fields greyed out when opened from within CR?

[Mark Lev]

I've seen this too, and I believe it is because you have to be in a Change 
Group in order to open the task in Modify from the CR.
 
We build a workaround by adding a button to the change form, tasks tab, that 
will open the task in edit mode, if the user is in the group assigned to the 
task.  We did it this way to minimize customization to the CR form itself, only 
a button had to be added, easy to maintain, and I believe we had to add a 
display only field to get the task assigned to group-id for lookup, that we 
populated on task list table change.  We then did a run if test to show/hide 
the button in an active link on task list table change.

Mark
 

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Re: Movement of SQL instance.....

[LJ Longwing]

Sounds right to me.  Ensure that they set the permissions properly on the
new instance...but yea...you should be good

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Richard Copits
Sent: Wednesday, February 04, 2009 11:50 AM
To: arslist@ARSLIST.ORG
Subject: Movement of SQL instance.


** 

I've been told that we will have to move our SQL database instance from one
SQL server to another. From

What I've read it looks like all I have to do is to bring down the Remedy
server, edit the ar.cfg file and put

 the name of the new instance In in place of the old, then have the database
folks move the instance. Is

this true  or have I missed something? We have 7.1 and separate app and web
servers. However, it doesn't

look like there are any changes/edits that I need to make on the web server.
Does this sound right? Thanks!!



Portions of this message may be confidential under an exemption to Ohio's
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Re: Movement of SQL instance.....

[Nall, Roger]

That sounds about right.

 

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW

Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Richard Copits
Sent: Wednesday, February 04, 2009 12:50 PM
To: arslist@ARSLIST.ORG
Subject: Movement of SQL instance.

 

I've been told that we will have to move our SQL database instance from
one SQL server to another. From

What I've read it looks like all I have to do is to bring down the
Remedy server, edit the ar.cfg file and put

 the name of the new instance In in place of the old, then have the
database folks move the instance. Is

this true  or have I missed something? We have 7.1 and separate app and
web servers. However, it doesn't

look like there are any changes/edits that I need to make on the web
server. Does this sound right? Thanks!!



Portions of this message may be confidential under an exemption to
Ohio's public records law or under a legal privilege. If you have
received this message in error or due to an unauthorized transmission or
interception, please delete all copies from your system without
disclosing, copying, or transmitting this message.

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Movement of SQL instance.....

[Richard Copits]

I've been told that we will have to move our SQL database instance from
one SQL server to another. From

What I've read it looks like all I have to do is to bring down the
Remedy server, edit the ar.cfg file and put

 the name of the new instance In in place of the old, then have the
database folks move the instance. Is

this true  or have I missed something? We have 7.1 and separate app and
web servers. However, it doesn't

look like there are any changes/edits that I need to make on the web
server. Does this sound right? Thanks!!



Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.

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Task Fields greyed out when opened from within CR?

[cpbergie]

We are noticing that some users are unable to modify tasks that are assigned
to them when the open them from within a Change Request.  If they open the
task from the change console, they can update the appropriate fields fine.

Others seem to have no problem doing this, but i don't notice any difference
in permissions (we give all users task user).

We are using 7.01
-- 
View this message in context: 
http://www.nabble.com/Task-Fields-greyed-out-when-opened-from-within-CR--tp21836775p21836775.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: Determine license type?

[Mark Lev]

Misi is correct, using a filter is a better way to do this as long as a Get 
Entry event is occurring to trigger it.  
 
I would appreciate clarification if I'm wrong, but I believe this only happens 
if the form is NOT a display only-form, and if it's NOT in New mode.  A call to 
the db must be made on the active form to retrieve data (Search or Modify) to 
trigger the Get Entry filter event.


Mark
 

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Re: ARInside - Reporting 7.1 Database

[LJ Longwing]

Gidd,
I'm running 7.1 and use that same version of ARInside (I believe the last we
will ever see) daily without issues.  What sort of problems are you
experiencing?

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Gidd
Sent: Wednesday, February 04, 2009 10:21 AM
To: arslist@ARSLIST.ORG
Subject: ARInside - Reporting 7.1 Database


** 
Listers:
 
Anyone have/had success using ARInside reporting against a 7.1 database?
I have tried repeatedly using 2.07.2 without success.  Any advice would be
appreciated.
 

 

 

Regards.Gidd 

 

Glidden L. Calden 
BUOYANT SOLUTIONS, INC. 
  "Keeping business afloat 
...in a Sea of Solutions" 

 

 


Office

(

916.334.0599


FAX

4

916.265.0112 


Web

8

http://www.buoyantsolutions.net  


E-mail

+

mailto:g...@buoyantsolutions.net

 

 

This message and any attachments are intended only for the use of the
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Re: ARERR [310] Value has wrong data type for the field

[LJ Longwing]

If I'm reading the docs properly, that only works in AL's, not Filters.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Illari
Sent: Wednesday, February 04, 2009 8:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR [310] Value has wrong data type for the field


** 

Not really a thought but an option if you haven’t tried it already.  You can
attempt to add the attachment to the pool itself and let the server find the
first available attachment field.  According to the help for the run
process, it should work.

 

Scott Illari

908-601-8948

 
http://www.linkedin.com/in/scottillari

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Frex Popo
Sent: Wednesday, February 04, 2009 10:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR [310] Value has wrong data type for the field

 

** 


Not a silly question :) the field is in fact an attachment field and not the
attachment pool.

--- En date de : Mer 4.2.09, LJ Longwing  a écrit :

De: LJ Longwing 
Objet: Re: ARERR [310] Value has wrong data type for the field
À: arslist@ARSLIST.ORG
Date: Mercredi 4 Février 2009, 16h26

** 

Silly question...is field 103962 an attachment field on that form?
According to the docs, the field must be an attachment field, not a pool

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Frex Popo
Sent: Wednesday, February 04, 2009 8:15 AM
To: arslist@ARSLIST.ORG
Subject: ARERR [310] Value has wrong data type for the field

** 


Dear all,

 

ARSERVER 7.1.00 Patch 004
OS: WINDOWS SERVER 2003
DB was SQL Server 2005
Client 7.1.0 Patch004


I hope this is not another bug as I already came across two this week which
I reported to BMC.

 

I have a filter set a field, which adds an attachment to an attachment pool
in the CTM:People form which fires on modify. The log shows that the filter
executes a set action an fails with the error: ARERR [310] Value has wrong
data type for the field

 

Here an extract from the filter log:

 

0: Set Fields
   
PERFORM-ACTION-ADD-ATTACHMENT 103962
"C:\Photos\00109125J.jpg"
   
Exit code: 0  Value: 0
   
Value has wrong data type for the field
   
   Error while performing filter action: Error 310

 

Here is the client API log showing the ARSetEntry error:

 

 

   ARSetEntry results
Return Code: ERROR
Status List: 1 items
Status Struct:
   Message type: ERROR
   Message number: 310
   Message: Value has wrong data type for the field
   Appended: 

 

I tried this in another server installation on a SQL SERVER 2000 Databse and
it works just fine.

 

Any thoughts on this?

 

Many thanks

frex


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Re: Automated Reports

[Shrestha, Manjari R.]

Hello,

I am trying to run macro for automating reports and when I run it in
Cmd, I get an error message "C:\Program Files\ARSystem\My
Server\runmacro.exe is not a valid Win32 application". The command I am
running is:

C:\>runmacro  -h C:\Documents and Settings\All Users\Application Data\AR
System\home\arcmds -i Reporting -x My Server  -U username -P password
Access is denied.


Any idea how I can resolve this? Thanks in advance.
 
Thanks!
 
Manjari R. Shrestha
Programmer Analyst 
 
SAIC
12530 Parklawn Drive, Suite 350
Rockville, MD 20852
Office: (301) 998-7364
ranj...@saic.com
  
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Peter Romain
Sent: Wednesday, September 03, 2008 8:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Automated Reports

Maybe if instead of:
to-file: x:\remedy\filename$TIMESTAMP$.csv

you use

 to-file: x:\remedy\filename$Tm$.csv

and pass the parameter Tm set to $TIMESTAMP$ then this might work?

Cheers

Peter



> Thanks Peter and others,
>
> I tried modifying the macro with $TIMESTAMP$, but when the report was
> produced it had report$TIMESTAMP$ as the name.
>
> I will try the other suggestion.
>
>
>
> Again, thanks to all.
>
>
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of P Romain ARSlist
> Sent: Tuesday, September 02, 2008 4:29 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Automated Reports
>
>
>
> If you can alter the macros then try adding the timestamp to the
> 'to-file' parameter, eg   to-file: x:\remedy\filename$TIMESTAMP$.csv
>
>
>
> If you don't like the timestamp format you could build the path and
> filename in a separate field and pass it to the macro as a parameter.
>
> Then the to-file parameter would be, eg  to-file: $Filename$  where
the
> Filename variable is set to, for example,   x:\remedy\filename
> 20080902.csv
>
>
>
> Cheers
>
>
>
> Peter
>
>
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
> Sent: 02 September 2008 20:29
> To: arslist@ARSLIST.ORG
> Subject: Re: Automated Reports
>
>
>
> Another way would be to rename the file after generating.  This way
you
> would not have to change any of your macros.  You can generate date
info
> using Set Fields and the MONTH, DAY, and YEAR functions and pass them
> into a routine that renames the output file.
>
>
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
> Sent: Tuesday, September 02, 2008 2:21 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Automated Reports
>
> I have done this type of thing via perl scripting...create your
> 'template' macro and have it contain a unique value for the report
> name...then have perl generate the timestamp that you are looking
> for...make a copy of the template macro, edit the copy to have a
> different report name, then execute runmacro with the new macro
instead
> of the template...then you can delete today's macro file.
>
>
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Randy Simon
> Sent: Tuesday, September 02, 2008 1:11 PM
> To: arslist@ARSLIST.ORG
> Subject: Automated Reports
>
> I run a report each day via macros and escalations.
>
> The report has a name and it overwrites the previous report every day.
>
> Is there a way to have the name of the report end in something like
> TIMESTAMP so it does not overwrite the older report?
>
>
>
> CSS 5.0
>
> ARS 6.0
>
> SQL 2005
>
>
>
> Randy Simon
>
> Remedy Admin
>
> Online Resources Corporation
>
>

>
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Re: Determine license type?

[Misi Mladoniczky]

Hi,

Instead of changing the user-form-permissions, you can have a filter that
triggers on Get Entry.

The filter should do a set-fields from the User-form and set a
display-only-field in the record you are retrieving.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

> Melissa,
>
> Set up your user form for Public hidden view, and permit the Request ID,
> Login Name and the License type field for Public view.
>
> Then you can create workflow to retreive the License Type value from the
> User from the user form by comparing the $USER$ keyword to the Login Name
> field in the User form..
>
> Remember without the right permissions on the User form, the workflow will
> not be able to retreive the information for non-Admin users.
>
> Hope this helps..
>
> Cheers
>
> Joe
>
>
>
>
> 
> From: Melissa Reed 
> To: arslist@ARSLIST.ORG
> Sent: Wednesday, February 4, 2009 10:42:45 AM
> Subject: Determine license type?
>
> Is there a way to determine the AR license type (basically read or
> not) to be used as the run if of an active link?  I want to set up an
> active link that will only run for a user that has a write license.
>
> ARS 7.1
> ITSM 7.02
>
> Thanks!
> Melissa
>
>
>
>
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Re: V7.1 installer - java query.....

[Joe DeSouza]

I beg to differ slightly, but not having a proper version of java on the AR 
Server in my opinion may not allow you to create a web service while developing 
one. Agreed that once created, for publishing a web service, the mid-tier 
is the key instrument.

Joe





From: Carey Matthew Black 
To: arslist@ARSLIST.ORG
Sent: Wednesday, February 4, 2009 11:53:59 AM
Subject: Re: V7.1 installer - java query.

Sean,

I see this confusion quite often so let me try to separate what I think is 
going on...

"AR System WebServices" essentially has two heads.

1) If the AR System server will be consuming an externally published Web 
Service then there are a set of requirements that need to be meet.

2) If the AR System server will be publishing Web Service(s) then there are a 
set of requirements that need to be meet.

I believe that the AR System server installer is only concerned with part 1 
above.

I think, and I could be wrong about this, that the Mid-Tier is completely 
responsible for part 2 above. ( Yea... the AR System has objects in the  DB, 
Yea... the Admin tool has to have a JRE installed to build those objects... 
but... I think the Mid-Tier does all the "WebService publishing magic" . )

So I think if you do not use any Set Field actions that consume web services 
(AR System based or not) then you likely are already "good to go".


On the other hand...
    Personally I would get use to having a valid Java environment setup on your 
AR System servers. ( The Java based Plug-in sever needs it. BMC is clearly 
moving to a more Java centric approach at the API layer... I really think it is 
hear to stay.)
    Since your using a Unix'ish OS. Assumption based on the java path in your 
example. :) I am also not sure you need to re-run the installer to fix this. 
You likely only really need a tweak of the startup script to correct the Java 
path to a newer Java install. And maybe correct a few lines in the ar.conf file 
to "enable" the "C based" WebService plugin that appears to use Java API's to 
do the work.

HTH.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Wed, Feb 4, 2009 at 11:00 AM, Sean Harrodine  wrote:
> **
> Hi all,
>
> I'm installing ARS 7.1 on a red hat linux server and have got to the point
> where the installer is asking about which Java directory to use.
>
> My previous 6.3 server used java 1.4.2 so going down the same lines, i have
> pointed the install to the same directory, only for the installer to
> complain...
>
> Please enter the Java installation directory: [/usr/java]
> Web Services using Java JRE path: /usr/java  Java Version: 1.4.2
> Web Services for Linux requires the IBM JRE version 1.5.0 or greater
> Web Services and Java Plugin Server cannot be
> configured without a valid Java JDK or JRE.
> Do you want enter a different Java home path? [n]
>
> On this installation, i will actually be running mid tier on a seperate
> server so with this in mind, should i start the installer again and NOT
> specify a Java home path ???
>
> thanks in advance
> Sean




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ARInside - Reporting 7.1 Database

[Gidd]

Listers:
 
Anyone have/had success using ARInside reporting against a 7.1 database?
I have tried repeatedly using 2.07.2 without success.  Any advice would be
appreciated.
 

 

 

Regards.Gidd 

 

Glidden L. Calden 
BUOYANT SOLUTIONS, INC. 
  "Keeping business afloat 
...in a Sea of Solutions" 

 

 


Office

(

916.334.0599


FAX

4

916.265.0112 


Web

8

http://www.buoyantsolutions.net  


E-mail

+

mailto:g...@buoyantsolutions.net

 

 

This message and any attachments are intended only for the use of the
addressee and may contain information that is privileged and confidential.
If the reader of the message is not the intended recipient or an authorized
representative of the intended recipient, you are hereby notified that any
dissemination of this communication is strictly prohibited. If you have
received this communication in error, please notify us immediately by e-mail
and delete the message and any attachments from your system.

 

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Re: ARERR [310] Value has wrong data type for the field

[Grooms, Frederick W]

Just to check …You are doing a Set Fields action with $PROCESS$ 
PERFORM-ACTION-ADD-ATTACHMENT 103962  "C:\Photos\00109125J.jpg" ??

 

What type of field are you trying to set the result of the $PROCESS$ action to?

If you are setting an integer field try setting a character field instead.

 

Fred

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Frex Popo
Sent: Wednesday, February 04, 2009 9:15 AM
To: arslist@ARSLIST.ORG
Subject: ARERR [310] Value has wrong data type for the field

 

Dear all,

 

ARSERVER 7.1.00 Patch 004
OS: WINDOWS SERVER 2003
DB was SQL Server 2005
Client 7.1.0 Patch004


I hope this is not another bug as I already came across two this week which I 
reported to BMC.

 

I have a filter set a field, which adds an attachment to an attachment pool in 
the CTM:People form which fires on modify. The log shows that the filter 
executes a set action an fails with the error: ARERR [310] Value has wrong data 
type for the field

 

Here an extract from the filter log:

 

0: Set Fields
 
   PERFORM-ACTION-ADD-ATTACHMENT 103962  "C:\Photos\00109125J.jpg"
 
   Exit code: 0  Value: 0

Value has wrong data type for the field
   Error 
while performing filter action: Error 310

 

Here is the client API log showing the ARSetEntry error:

 

 

   ARSetEntry results
Return Code: ERROR
Status List: 1 items
Status Struct:
   Message type: ERROR
   Message number: 310
   Message: Value has wrong data type for the field
   Appended: 

 

I tried this in another server installation on a SQL SERVER 2000 Databse and it 
works just fine.

 

Any thoughts on this?

 

Many thanks

frex

Re: V7.1 installer - java query.....

[Easter, David]

> My previous 6.3 server used java 1.4.2 so going down the same lines
 
FYI, Java 5.0 (a.k.a. 1.5) is the minimum supported version of Java for AR 
System 7.1.00.  This is documented in the compatibility matrix:
 
http://www.bmc.com/support/bmcremedycomp/index.htm
 
So you'll need to upgrade your Java version.
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

 


From: Action Request System discussion list(ARSList) on behalf of Sean Harrodine
Sent: Wed 2/4/2009 8:00 AM
To: arslist@ARSLIST.ORG
Subject: V7.1 installer - java query.


** 
Hi all,
 
I'm installing ARS 7.1 on a red hat linux server and have got to the point 
where the installer is asking about which Java directory to use.
 
My previous 6.3 server used java 1.4.2 so going down the same lines, i have 
pointed the install to the same directory, only for the installer to 
complain...
 
Please enter the Java installation directory: [/usr/java]

Web Services using Java JRE path: /usr/java   Java Version: 1.4.2
Web Services for Linux requires the IBM JRE version 1.5.0 or greater
Web Services and Java Plugin Server cannot be
configured without a valid Java JDK or JRE.
Do you want enter a different Java home path? [n]

 
On this installation, i will actually be running mid tier on a seperate server 
so with this in mind, should i start the installer again and NOT specify a Java 
home path ???
 
thanks in advance
Sean

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Re: V7.1 installer - java query.....

[Carey Matthew Black]

Sean,

I see this confusion quite often so let me try to separate what I
think is going on...

"AR System WebServices" essentially has two heads.

1) If the AR System server will be consuming an externally published
Web Service then there are a set of requirements that need to be meet.

2) If the AR System server will be publishing Web Service(s) then
there are a set of requirements that need to be meet.

I believe that the AR System server installer is only concerned with
part 1 above.

I think, and I could be wrong about this, that the Mid-Tier is
completely responsible for part 2 above. ( Yea... the AR System has
objects in the  DB, Yea... the Admin tool has to have a JRE installed
to build those objects... but... I think the Mid-Tier does all the
"WebService publishing magic" . )

So I think if you do not use any Set Field actions that consume web
services (AR System based or not) then you likely are already "good to
go".


On the other hand...
Personally I would get use to having a valid Java environment
setup on your AR System servers. ( The Java based Plug-in sever needs
it. BMC is clearly moving to a more Java centric approach at the API
layer... I really think it is hear to stay.)
Since your using a Unix'ish OS. Assumption based on the java path
in your example. :) I am also not sure you need to re-run the
installer to fix this. You likely only really need a tweak of the
startup script to correct the Java path to a newer Java install. And
maybe correct a few lines in the ar.conf file to "enable" the "C
based" WebService plugin that appears to use Java API's to do the
work.

HTH.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Wed, Feb 4, 2009 at 11:00 AM, Sean Harrodine  wrote:
> **
> Hi all,
>
> I'm installing ARS 7.1 on a red hat linux server and have got to the point
> where the installer is asking about which Java directory to use.
>
> My previous 6.3 server used java 1.4.2 so going down the same lines, i have
> pointed the install to the same directory, only for the installer to
> complain...
>
> Please enter the Java installation directory: [/usr/java]
> Web Services using Java JRE path: /usr/java   Java Version: 1.4.2
> Web Services for Linux requires the IBM JRE version 1.5.0 or greater
> Web Services and Java Plugin Server cannot be
> configured without a valid Java JDK or JRE.
> Do you want enter a different Java home path? [n]
>
> On this installation, i will actually be running mid tier on a seperate
> server so with this in mind, should i start the installer again and NOT
> specify a Java home path ???
>
> thanks in advance
> Sean

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Re: Determine license type?

[Mark Lev]

Floating is one of the license types listed.  For a user to logon with 
privileges (taking guest users out of the equation here), they must have a 
login name, and a license type, and thus a user record will be created.
 
Joe made an excellent point in his email about permissions, otherwise this may 
not work as expected.
 

Thanks,
Mark

Mark Lev
Sr. Systems Consultant
703-672-4390
732-859-5827 (cell) 
mark@rightstarsystems.com
---
RightStar Systems, Inc.
100 East Street SE, Suite 202
Vienna, VA 22180
USA
---



From: Action Request System discussion list(ARSList) on behalf of Carey Matthew 
Black
Sent: Wed 2/4/2009 11:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: Determine license type?



Mark,

I think the main problem is actually if you are using Floating licenses.
If you are only using Fixed and/or Read license then the User form
data look up would work.


Melissa,

I think the only way I know to determine this is to turn on the User
log file and write something that parses that for a given 'Login Name'
value. (That script could be called from an active link Set Field
action and the results could be kept in a temp field. That temp field
could later be used in the next Active Link's Run If qualification.)

However that would only tell you if they currently have a write token
and may give you a "false negative" because there might be available
tokens that the user would get when they need one too.

Hope that helps.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Wed, Feb 4, 2009 at 10:49 AM, Mark Lev  wrote:
> In User form, there is a field called License Type.  Search by Login Name.
>
> You will probably need to calc this value as temp field on the form you're 
> running against prior to qualification test in your AL Run If statement.
>
> Mark

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Re: Run Process Command to make all fields Disabled in a form to use in a AL

[Carey Matthew Black]

Ravi,

You did not mention what version of AR System your using so YMMV.

I would think an active link guide could be constructed to loop over a
data set and set each field to be "disabled" that is in the list.

So you would need:
  one active link to call the guide
  one active link in the guide
 Using the "Advanced Change Field" action set to "disable" the
field that is referenced.
  A table of data to identify the fields to disable.


Note: You might choose to create the table by using an AR View form
over the AR meta data table (fields). Or you could use an AR Form of
your design too.

Note2: If you get real tricky... the rows of data in the AR Form might
be row level accessed too. So only people who can see the rows will be
able to disable those fields. (So User level permissions could factor
into the discussion if you need them to.)

Hope that helps.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Tue, Feb 3, 2009 at 3:58 PM, Ravi  wrote:
> Hi: I am trying to disable all fields in a form from a active link. Is this
> something I can do by using a single run process command or do I have to add
> one action for each field.?
>
> Thanks
>
> --
> Thank you,
> RaVi
>
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Re: Determine license type?

[Joe DeSouza]

Melissa,

Set up your user form for Public hidden view, and permit the Request ID, Login 
Name and the License type field for Public view.

Then you can create workflow to retreive the License Type value from the User 
from the user form by comparing the $USER$ keyword to the Login Name field in 
the User form..

Remember without the right permissions on the User form, the workflow will not 
be able to retreive the information for non-Admin users.

Hope this helps..

Cheers

Joe





From: Melissa Reed 
To: arslist@ARSLIST.ORG
Sent: Wednesday, February 4, 2009 10:42:45 AM
Subject: Determine license type?

Is there a way to determine the AR license type (basically read or
not) to be used as the run if of an active link?  I want to set up an
active link that will only run for a user that has a write license.

ARS 7.1
ITSM 7.02

Thanks!
Melissa




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Re: Determine license type?

[Carey Matthew Black]

Mark,

I think the main problem is actually if you are using Floating licenses.
If you are only using Fixed and/or Read license then the User form
data look up would work.


Melissa,

I think the only way I know to determine this is to turn on the User
log file and write something that parses that for a given 'Login Name'
value. (That script could be called from an active link Set Field
action and the results could be kept in a temp field. That temp field
could later be used in the next Active Link's Run If qualification.)

However that would only tell you if they currently have a write token
and may give you a "false negative" because there might be available
tokens that the user would get when they need one too.

Hope that helps.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Wed, Feb 4, 2009 at 10:49 AM, Mark Lev  wrote:
> In User form, there is a field called License Type.  Search by Login Name.
>
> You will probably need to calc this value as temp field on the form you're 
> running against prior to qualification test in your AL Run If statement.
>
> Mark

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Re: V7.1 installer - java query.....

[Joe DeSouza]

Sean,

If you are installing the web service component on the AR Server, you HAVE to 
have a compatible version of java for the installation to be successful. It 
does not matter if your mid-tier server is on the same server or not.

Joe




From: Sean Harrodine 
To: arslist@ARSLIST.ORG
Sent: Wednesday, February 4, 2009 11:00:09 AM
Subject: V7.1 installer - java query.

** 
Hi all,

I'm installing ARS 7.1 on a red hat linux server and have got to the point 
where the installer is asking about which Java directory to use.

My previous 6.3 server used java 1.4.2 so going down the same lines, i have 
pointed the install to the same directory, only for the installer to 
complain...

Please enter the Java installation directory: [/usr/java]

Web Services using Java JRE path: /usr/java   Java Version: 1.4.2
Web Services for Linux requires the IBM JRE version 1.5.0 or greater
Web Services and Java Plugin Server cannot be
configured without a valid Java JDK or JRE.
Do you want enter a different Java home path? [n]


On this installation, i will actually be running mid tier on a seperate server 
so with this in mind, should i start the installer again and NOT specify a Java 
home path ???

thanks in advance
Sean




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Re: ARERR [310] Value has wrong data type for the field

[Mark Lev]

Not sure if this will help, or if even related, but it may point you in a 
direction.
 
Search for message subject : " Error message in response to email template with 
attachments"
 
Changing the field ID corrected their problem, perhaps it is similar root 
cause???


Mark
 

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Re: ARERR [310] Value has wrong data type for the field

[Scott Illari]

I figured but  what the hell.  The only other things I can think is to try a 
different file type like .doc or .xls or to place the file within the directory 
of the server so you don’t need to declare the full path of the file and you 
can just state the name.  It might not like the full path for some reason.

 

Scott Illari

908-601-8948

  http://www.linkedin.com/in/scottillari

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Frex Popo
Sent: Wednesday, February 04, 2009 10:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR [310] Value has wrong data type for the field

 

** 


Tanks Scott, I have read that as well and tried it but doesnt work!!

--- En date de : Mer 4.2.09, Scott Illari  a écrit :

De: Scott Illari 
Objet: Re: ARERR [310] Value has wrong data type for the field
À: arslist@ARSLIST.ORG
Date: Mercredi 4 Février 2009, 16h45

** 

Not really a thought but an option if you haven’t tried it already.  You can 
attempt to add the attachment to the pool itself and let the server find the 
first available attachment field.  According to the help for the run process, 
it should work.

 

Scott Illari

908-601-8948

  http://www.linkedin.com/in/scottillari

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Frex Popo
Sent: Wednesday, February 04, 2009 10:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR [310] Value has wrong data type for the field

 

** 


Not a silly question :) the field is in fact an attachment field and not the 
attachment pool.

--- En date de : Mer 4.2.09, LJ Longwing  a écrit :

De: LJ Longwing 
Objet: Re: ARERR [310] Value has wrong data type for the field
À: arslist@ARSLIST.ORG
Date: Mercredi 4 Février 2009, 16h26

** 

Silly question...is field 103962 an attachment field on that form?  
According to the docs, the field must be an attachment field, not a pool

 

  _  

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Frex Popo
Sent: Wednesday, February 04, 2009 8:15 AM
To: arslist@ARSLIST.ORG
Subject: ARERR [310] Value has wrong data type for the field

** 


Dear all,

 

ARSERVER 7.1.00 Patch 004
OS: WINDOWS SERVER 2003
DB was SQL Server 2005
Client 7.1.0 Patch004


I hope this is not another bug as I already came across two this week which I 
reported to BMC.

 

I have a filter set a field, which adds an attachment to an attachment pool in 
the CTM:People form which fires on modify. The log shows that the filter 
executes a set action an fails with the error: ARERR [310] Value has wrong data 
type for the field

 

Here an extract from the filter log:

 

0: Set Fields
 
   PERFORM-ACTION-ADD-ATTACHMENT 103962  "C:\Photos\00109125J.jpg"
 
   Exit code: 0  Value: 0

Value has wrong data type for the field
   Error 
while performing filter action: Error 310

 

Here is the client API log showing the ARSetEntry error:

 

 

   ARSetEntry results
Return Code: ERROR
Status List: 1 items
Status Struct:
   Message type: ERROR
   Message number: 310
   Message: Value has wrong data type for the field
   Appended: 

 

I tried this in another server installation on a SQL SERVER 2000 Databse and it 
works just fine.

 

Any thoughts on this?

 

Many thanks

frex


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V7.1 installer - java query.....

[Sean Harrodine]

Hi all,

I'm installing ARS 7.1 on a red hat linux server and have got to the point 
where the installer is asking about which Java directory to use.

My previous 6.3 server used java 1.4.2 so going down the same lines, i have 
pointed the install to the same directory, only for the installer to 
complain...

Please enter the Java installation directory: [/usr/java]

Web Services using Java JRE path: /usr/java   Java Version: 1.4.2
Web Services for Linux requires the IBM JRE version 1.5.0 or greater
Web Services and Java Plugin Server cannot be
configured without a valid Java JDK or JRE.
Do you want enter a different Java home path? [n]


On this installation, i will actually be running mid tier on a seperate server 
so with this in mind, should i start the installer again and NOT specify a Java 
home path ???

thanks in advance
Sean


 
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Re: ARERR [310] Value has wrong data type for the field

[Frex Popo]

Not to worry.
 
It could be someting that has been defined/configuerd at the database level 
which is preventing the attachment data from being added to the relevant 
tables.. at this stage I am just guessing.

--- En date de : Mer 4.2.09, LJ Longwing  a écrit :

De: LJ Longwing 
Objet: Re: ARERR [310] Value has wrong data type for the field
À: arslist@ARSLIST.ORG
Date: Mercredi 4 Février 2009, 16h53


** 
Don't think I can help you then...sorry...haven't experienced that error myself



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Frex Popo
Sent: Wednesday, February 04, 2009 8:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR [310] Value has wrong data type for the field


** 



Not a silly question :) the field is in fact an attachment field and not the 
attachment pool.

--- En date de : Mer 4.2.09, LJ Longwing  a écrit :

De: LJ Longwing 
Objet: Re: ARERR [310] Value has wrong data type for the field
À: arslist@ARSLIST.ORG
Date: Mercredi 4 Février 2009, 16h26


** 
Silly question...is field 103962 an attachment field on that form?  
According to the docs, the field must be an attachment field, not a pool



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Frex Popo
Sent: Wednesday, February 04, 2009 8:15 AM
To: arslist@ARSLIST.ORG
Subject: ARERR [310] Value has wrong data type for the field


** 




Dear all,
 
ARSERVER 7.1.00 Patch 004
OS: WINDOWS SERVER 2003
DB was SQL Server 2005
Client 7.1.0 Patch004

I hope this is not another bug as I already came across two this week which I 
reported to BMC.
 
I have a filter set a field, which adds an attachment to an attachment pool in 
the CTM:People form which fires on modify. The log shows that the filter 
executes a set action an fails with the error: ARERR [310] Value has wrong data 
type for the field
 
Here an extract from the filter log:
 
0: Set Fields
    PERFORM-ACTION-ADD-ATTACHMENT 103962  
"C:\Photos\00109125J.jpg"
    Exit code: 0  Value: 0
    
Value has wrong data type for the field
   Error 
while performing filter action: Error 310
 
Here is the client API log showing the ARSetEntry error:
 
 
   ARSetEntry results
Return Code: ERROR
Status List: 1 items
Status Struct:
   Message type: ERROR
   Message number: 310
   Message: Value has wrong data type for the field
   Appended: 
 
I tried this in another server installation on a SQL SERVER 2000 Databse and it 
works just fine.
 
Any thoughts on this?
 
Many thanks
frex
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Re: ARERR [310] Value has wrong data type for the field

[Frex Popo]

Tanks Scott, I have read that as well and tried it but doesnt work!!

--- En date de : Mer 4.2.09, Scott Illari  a écrit :

De: Scott Illari 
Objet: Re: ARERR [310] Value has wrong data type for the field
À: arslist@ARSLIST.ORG
Date: Mercredi 4 Février 2009, 16h45


** 





Not really a thought but an option if you haven’t tried it already.  You can 
attempt to add the attachment to the pool itself and let the server find the 
first available attachment field.  According to the help for the run process, 
it should work.
 
Scott Illari
908-601-8948
http://www.linkedin.com/in/scottillari
 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Frex Popo
Sent: Wednesday, February 04, 2009 10:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR [310] Value has wrong data type for the field
 
** 




Not a silly question :) the field is in fact an attachment field and not the 
attachment pool.

--- En date de : Mer 4.2.09, LJ Longwing  a écrit :
De: LJ Longwing 
Objet: Re: ARERR [310] Value has wrong data type for the field
À: arslist@ARSLIST.ORG
Date: Mercredi 4 Février 2009, 16h26

** 
Silly question...is field 103962 an attachment field on that form?  
According to the docs, the field must be an attachment field, not a pool
 



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Frex Popo
Sent: Wednesday, February 04, 2009 8:15 AM
To: arslist@ARSLIST.ORG
Subject: ARERR [310] Value has wrong data type for the field
** 





Dear all,

 

ARSERVER 7.1.00 Patch 004
OS: WINDOWS SERVER 2003
DB was SQL Server 2005
Client 7.1.0 Patch004


I hope this is not another bug as I already came across two this week which I 
reported to BMC.

 

I have a filter set a field, which adds an attachment to an attachment pool in 
the CTM:People form which fires on modify. The log shows that the filter 
executes a set action an fails with the error: ARERR [310] Value has wrong data 
type for the field

 

Here an extract from the filter log:

 

0: Set Fields
    PERFORM-ACTION-ADD-ATTACHMENT 103962  
"C:\Photos\00109125J.jpg"
    Exit code: 0  Value: 0
    
Value has wrong data type for the field
   Error 
while performing filter action: Error 310

 

Here is the client API log showing the ARSetEntry error:

 

 

   ARSetEntry results
Return Code: ERROR
Status List: 1 items
Status Struct:
   Message type: ERROR
   Message number: 310
   Message: Value has wrong data type for the field
   Appended: 

 

I tried this in another server installation on a SQL SERVER 2000 Databse and it 
works just fine.

 

Any thoughts on this?

 

Many thanks

frex

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Re: ARERR [310] Value has wrong data type for the field

[LJ Longwing]

Don't think I can help you then...sorry...haven't experienced that error
myself

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Frex Popo
Sent: Wednesday, February 04, 2009 8:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR [310] Value has wrong data type for the field


** 
Not a silly question :) the field is in fact an attachment field and not the
attachment pool.

--- En date de : Mer 4.2.09, LJ Longwing  a écrit :



De: LJ Longwing 
Objet: Re: ARERR [310] Value has wrong data type for the field
À: arslist@ARSLIST.ORG
Date: Mercredi 4 Février 2009, 16h26


** 
Silly question...is field 103962 an attachment field on that form?
According to the docs, the field must be an attachment field, not a pool

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Frex Popo
Sent: Wednesday, February 04, 2009 8:15 AM
To: arslist@ARSLIST.ORG
Subject: ARERR [310] Value has wrong data type for the field


** 

Dear all,
 
ARSERVER 7.1.00 Patch 004
OS: WINDOWS SERVER 2003
DB was SQL Server 2005
Client 7.1.0 Patch004

I hope this is not another bug as I already came across two this week which
I reported to BMC.
 
I have a filter set a field, which adds an attachment to an attachment pool
in the CTM:People form which fires on modify. The log shows that the filter
executes a set action an fails with the error: ARERR [310] Value has wrong
data type for the field
 
Here an extract from the filter log:
 
0: Set Fields
   
PERFORM-ACTION-ADD-ATTACHMENT 103962
"C:\Photos\00109125J.jpg"
   
Exit code: 0  Value: 0
   
Value has wrong data type for the field
   
   Error while performing filter action: Error 310
 
Here is the client API log showing the ARSetEntry error:
 
 
   ARSetEntry results
Return Code: ERROR
Status List: 1 items
Status Struct:
   Message type: ERROR
   Message number: 310
   Message: Value has wrong data type for the field
   Appended: 
 
I tried this in another server installation on a SQL SERVER 2000 Databse and
it works just fine.
 
Any thoughts on this?
 
Many thanks
frex

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Re: Determine license type?

[Mark Lev]

In User form, there is a field called License Type.  Search by Login Name.
 
You will probably need to calc this value as temp field on the form you're 
running against prior to qualification test in your AL Run If statement.
 
Mark
 

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Re: ARERR [310] Value has wrong data type for the field

[Scott Illari]

Not really a thought but an option if you haven’t tried it already.  You can 
attempt to add the attachment to the pool itself and let the server find the 
first available attachment field.  According to the help for the run process, 
it should work.

 

Scott Illari

908-601-8948

  http://www.linkedin.com/in/scottillari

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Frex Popo
Sent: Wednesday, February 04, 2009 10:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR [310] Value has wrong data type for the field

 

** 


Not a silly question :) the field is in fact an attachment field and not the 
attachment pool.

--- En date de : Mer 4.2.09, LJ Longwing  a écrit :

De: LJ Longwing 
Objet: Re: ARERR [310] Value has wrong data type for the field
À: arslist@ARSLIST.ORG
Date: Mercredi 4 Février 2009, 16h26

** 

Silly question...is field 103962 an attachment field on that form?  
According to the docs, the field must be an attachment field, not a pool

 

  _  

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Frex Popo
Sent: Wednesday, February 04, 2009 8:15 AM
To: arslist@ARSLIST.ORG
Subject: ARERR [310] Value has wrong data type for the field

** 


Dear all,

 

ARSERVER 7.1.00 Patch 004
OS: WINDOWS SERVER 2003
DB was SQL Server 2005
Client 7.1.0 Patch004


I hope this is not another bug as I already came across two this week which I 
reported to BMC.

 

I have a filter set a field, which adds an attachment to an attachment pool in 
the CTM:People form which fires on modify. The log shows that the filter 
executes a set action an fails with the error: ARERR [310] Value has wrong data 
type for the field

 

Here an extract from the filter log:

 

0: Set Fields
 
   PERFORM-ACTION-ADD-ATTACHMENT 103962  "C:\Photos\00109125J.jpg"
 
   Exit code: 0  Value: 0

Value has wrong data type for the field
   Error 
while performing filter action: Error 310

 

Here is the client API log showing the ARSetEntry error:

 

 

   ARSetEntry results
Return Code: ERROR
Status List: 1 items
Status Struct:
   Message type: ERROR
   Message number: 310
   Message: Value has wrong data type for the field
   Appended: 

 

I tried this in another server installation on a SQL SERVER 2000 Databse and it 
works just fine.

 

Any thoughts on this?

 

Many thanks

frex


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Determine license type?

[Melissa Reed]

Is there a way to determine the AR license type (basically read or
not) to be used as the run if of an active link?  I want to set up an
active link that will only run for a user that has a write license.

ARS 7.1
ITSM 7.02

Thanks!
Melissa

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Open Spaces ITSM Recruitment - ITSM Opportunities in Europe

[remedypeople]

Bonjour/Hello/Guten Tag, it's Ross here from Open Spaces ITSM Recruitment in
London. 

I am currently looking for good BMC Remedy & ITSM
Consultants/Developers/Support Specialists for contract and permanent roles
at a Global Systems Integrator.

The positions involve working on older versions of Remedy applications with
full upgrades to newer versions within the next 6-12 months. 

I also have another 2 new roles I’m currently trying to fill, both are
permanent positions, one is based in UK and the other in Scandinavia, both
are for Remedy Consultants with experience of all BMC products. The
positions are at the major supplier of BMC products in Europe, I am ideally
looking for Consultant level people with excellent all-round Remedy and ITSM
7 experience and skills.
 
The roles will pay extremely well and will be the ideal stepping stone for
Remedy professionals hoping to reach the next level in their careers.

I'm also on the lookout for experienced BMC consultants with full SC UK
security clearance, if you have this and are looking for work, please don't
hesitate to contact me.

Please also send a copy of your most up to date CV too. 

If you know of any other Remedy or ITSM people that are looking please let
me know, and if I don’t know them and place them I’ll be sending you a case
of Champagne. 

Speak soon. 



Best regards 

Ross McMahon 
Senior Account Manager 

For and on behalf of Open Spaces Ltd 
Tel: +44 (0) 1932 562900 
Mob: +44 (0) 7940 329433 
Fax: +44 (0) 870 333 0018 
EMail: r...@openspaces.co.uk 
www.openspaces.co.uk 
-- 
View this message in context: 
http://n2.nabble.com/Open-Spaces-ITSM-Recruitment---ITSM-Opportunities-in-Europe-tp2269402p2269402.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: WARNING: don't use 6.3 User tool with 7.1 Server

[ccrashh]

Sorry about the length of time getting back to you all...

Yes, I logged a ticket with BMC.  They were able to reproduce the
issue (amazing, eh?).  So they have opened a bug report.  Not sure of
the number.

On Jan 13, 5:00 pm, Bryan Waters  wrote:
> Have you logged a defect with BMC?  If so, can you please share?
>
> Thanks,
> Bryan
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:arsl...@arslist.org] On Behalf Of Elry
> Sent: Tuesday, January 13, 2009 7:06 AM
> To: arsl...@arslist.org
> Subject: Re: WARNING: don't use 6.3 User tool with 7.1 Server
>
> Hey ccrashhh
>
> Long time no parler dudecomment ca va...
>
> I agree - we just started our UAT and TRA - we quickly discovered this
> to be an issue.
>
> Glad to see someone else out there can replicate.
>
> Have a good one eh...
>
> On Jan 6, 8:52 am, ccrashh  wrote:
> > They are certainly compatible (User 6.3 vs 7.1 Server)...with one
> > annoying exception:  your forms and code will ALWAYS cache.  That's
> > right...each and every time you open a form using User 6.3 on a 7.1
> > Server installation of Remedy ARS, it will overwrite the existing arf
> > and arv files.  Fun times.
>
> > In as large an organization as I am in, it takes time to rollout
> > certain tools.  We decided to upgrade the backend while the QA people
> > dicked around with the 7.1 User tool.  They still haven't "approved"
> > it for rollout, but we were assured by BMC/Remedy that things would be
> > hunky-dory.  Not so much.  We have users all over the world, and many
> > are now complaining that the application is so slow as to be
> > unusable.
>
> > We tested packet traffic using Wireshark and noticed that opening a
> > form in Query mode with a 6.3 User tool on a 6.3 Server meant around
> > 10 packets with a total size of about 1900 bytes.  Opening the same
> > form in the same way against a 7.3 Server had 215 packets and about
> > 190,000 bytes.  A factor in size of about a 100.  We then realized
> > that the 6.3 User tool was forcing a constant recache of the forms/
> > code.  Sigh.
>
> > Just a heads up to any in a situation like this.  If Users are
> > complaining about slow speeds with the arserver 7.1, check which
> > version of the User tool they are using.
>
> 
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>
> 
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Re: Pending Times

[Ramy S. Ayoub]

this what we did also , customize application to calculate the pending time
, and other is assignment time

On Wed, Feb 4, 2009 at 4:22 PM, SUBSCRIBE arslist Melissa <
melissa.r...@stls.frb.org> wrote:

> **
> We do this as a customization.  Added Start Pending, Stop Pending and Total
> Pending time to HPD:Help Desk and the appropriate active links to caluclate
> these values.
>
>
>
>
>   *Jon Gee *
> Sent by: "Action Request System discussion list(ARSList)" <
> arslist@ARSLIST.ORG>
>
> 02/04/2009 08:18 AM   Please respond to
> arslist@ARSLIST.ORG
>
>To
> arslist@ARSLIST.ORG  cc
>   Subject
> Re: Pending Times
>
>
>
>
> **   I would also like to know the answer to this.
>
>
> --- On *Tue, 2/3/09, Shafqat Ayaz * wrote:
> From: Shafqat Ayaz 
> Subject: Pending Times
> To: arslist@ARSLIST.ORG
> Date: Tuesday, February 3, 2009, 5:28 PM
>
> **
>
> Hi All
> this question has probably been asked before, I have checked the archives
> and did not find anything, so here goes.
> Is there any place in Incident Management where it stores the total time
> while the Incident was in a Pending Status?
>
> ITSM 7.01
>
> Many thanks for your help
>
> Shafqat Ayaz
>
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Re: ARERR [310] Value has wrong data type for the field

[Frex Popo]

Not a silly question :) the field is in fact an attachment field and not the 
attachment pool.

--- En date de : Mer 4.2.09, LJ Longwing  a écrit :

De: LJ Longwing 
Objet: Re: ARERR [310] Value has wrong data type for the field
À: arslist@ARSLIST.ORG
Date: Mercredi 4 Février 2009, 16h26


** 
Silly question...is field 103962 an attachment field on that form?  
According to the docs, the field must be an attachment field, not a pool



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Frex Popo
Sent: Wednesday, February 04, 2009 8:15 AM
To: arslist@ARSLIST.ORG
Subject: ARERR [310] Value has wrong data type for the field


** 




Dear all,
 
ARSERVER 7.1.00 Patch 004
OS: WINDOWS SERVER 2003
DB was SQL Server 2005
Client 7.1.0 Patch004

I hope this is not another bug as I already came across two this week which I 
reported to BMC.
 
I have a filter set a field, which adds an attachment to an attachment pool in 
the CTM:People form which fires on modify. The log shows that the filter 
executes a set action an fails with the error: ARERR [310] Value has wrong data 
type for the field
 
Here an extract from the filter log:
 
0: Set Fields
    PERFORM-ACTION-ADD-ATTACHMENT 103962  
"C:\Photos\00109125J.jpg"
    Exit code: 0  Value: 0
    
Value has wrong data type for the field
   Error 
while performing filter action: Error 310
 
Here is the client API log showing the ARSetEntry error:
 
 
   ARSetEntry results
Return Code: ERROR
Status List: 1 items
Status Struct:
   Message type: ERROR
   Message number: 310
   Message: Value has wrong data type for the field
   Appended: 
 
I tried this in another server installation on a SQL SERVER 2000 Databse and it 
works just fine.
 
Any thoughts on this?
 
Many thanks
frex
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Re: ARERR [310] Value has wrong data type for the field

[LJ Longwing]

Silly question...is field 103962 an attachment field on that form?
According to the docs, the field must be an attachment field, not a pool

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Frex Popo
Sent: Wednesday, February 04, 2009 8:15 AM
To: arslist@ARSLIST.ORG
Subject: ARERR [310] Value has wrong data type for the field


** 

Dear all,
 
ARSERVER 7.1.00 Patch 004
OS: WINDOWS SERVER 2003
DB was SQL Server 2005
Client 7.1.0 Patch004

I hope this is not another bug as I already came across two this week which
I reported to BMC.
 
I have a filter set a field, which adds an attachment to an attachment pool
in the CTM:People form which fires on modify. The log shows that the filter
executes a set action an fails with the error: ARERR [310] Value has wrong
data type for the field
 
Here an extract from the filter log:
 
0: Set Fields
   
PERFORM-ACTION-ADD-ATTACHMENT 103962
"C:\Photos\00109125J.jpg"
   
Exit code: 0  Value: 0
   
Value has wrong data type for the field
   
   Error while performing filter action: Error 310
 
Here is the client API log showing the ARSetEntry error:
 
 
   ARSetEntry results
Return Code: ERROR
Status List: 1 items
Status Struct:
   Message type: ERROR
   Message number: 310
   Message: Value has wrong data type for the field
   Appended: 
 
I tried this in another server installation on a SQL SERVER 2000 Databse and
it works just fine.
 
Any thoughts on this?
 
Many thanks
frex

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Re: CI Viewer issues

[BeXpress]

"All of my settings in the Mid-tier are correct.
Thanks"

rey4u wrote:
> 
> Once you login to mid tier,check the following things:
> 
> 1.server name should be correct
> 2.Servers should be mapped correctly..
> 3.Problems with the 2 drop down fields for selecting server names,select
> the
> correct server on the both drop down
> 4.once you done,flush the cache and try accessing ci viewer...
> 
> 
> BeXpress wrote:
>> 
>> All,
>> I have an issue with the CI Viewer not working.  When I click on the “CI
>> Relationship Viewer” button it appears that it's going to open but then I
>> get an error about  “The page cannot be displayed”  which is your basic
>> internet error about checking all of your internet settings.  This will
>> also immediately kill the Tomcat service on the server.  I am able to
>> login to Mid-Tier with no problems I see all of the Flashboards with no
>> problems, it's got me stumped.  I have tried reinstalling the CI Viewer,
>> that didn't help. 
>> I'm not sure if this is related to another issue I have with the dataset
>> name being: 
>> OS-F5357CF4C6AF4DD98B32A8B203C45ABA instead of BMC.ASSET.  I know that
>> this is the core dataset id of BMC.ASSET, I did have to change the CMDB
>> console flashboard variable to the core id instead of BMC.ASSET to get it
>> to work again.  Any help would be appreciated, my company decided not to
>> renew our maintenance contract so I have no technical support or patches
>> to try.  
>> Thanks for your help and let me know if I need to provide any other
>> information.
>> AR Server 7.0.01
>> Windows2003
>> SQL
>> Atrium 2.0.0 patch 1
>> Incident Management 7.0.03 patch 006
>> Mid-Tier 7.0.1
>> Apache Tomcat/5.5.17 
>> Java 1.6.0
>> 
>> Thanks again,
>> Brian Skalla
>> brianska...@gmail.com
>> 
> 
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Incident Management Time Spent Functionality

[Bala Patel]

All,

Incident Management version 7.03
ARS 7.1
Windows 2003 Server

I had a question on the Incident form about the "Current Assignee Effort Time" 
which includes the "Effort Time Spent Minutes", and the "Total Time Spent 
Minutes" on the Incident forms Assignment Tab. I know the Incident Assignment 
Log tracks the Effort Spent per Assignee.  My question is, should the 
Assignment Log Time Spent be pulled back into the Total Time Spent Minutes on 
the Incident form? It seems like OOB does not perform this function.

Thanks,

Bala Patel
Remedy Consultant




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ARERR [310] Value has wrong data type for the field

[Frex Popo]

Dear all,
 
ARSERVER 7.1.00 Patch 004
OS: WINDOWS SERVER 2003
DB was SQL Server 2005
Client 7.1.0 Patch004

I hope this is not another bug as I already came across two this week which I 
reported to BMC.
 
I have a filter set a field, which adds an attachment to an attachment pool in 
the CTM:People form which fires on modify. The log shows that the filter 
executes a set action an fails with the error: ARERR [310] Value has wrong data 
type for the field
 
Here an extract from the filter log:
 
0: Set Fields
    PERFORM-ACTION-ADD-ATTACHMENT 103962  
"C:\Photos\00109125J.jpg"
    Exit code: 0  Value: 0
    
Value has wrong data type for the field
   Error 
while performing filter action: Error 310
 
Here is the client API log showing the ARSetEntry error:
 
 
   ARSetEntry results
Return Code: ERROR
Status List: 1 items
Status Struct:
   Message type: ERROR
   Message number: 310
   Message: Value has wrong data type for the field
   Appended: 
 
I tried this in another server installation on a SQL SERVER 2000 Databse and it 
works just fine.
 
Any thoughts on this?
 
Many thanks
frex




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Re: Escalation question

[ccrashh]

I set up a very robust scheduler application.  I made it act a bit
like the Windows Task Scheduler.  You can set up a very specific
schedule at which you want something to happen/trigger...every 2nd
Saturday of the month, for instance.  It works by calculating when the
first trigger time will be.  Then, when that date/time is reached
(uses an Escalation that triggers using that date/time field, of
course) code calculates the next trigger time.

Steve

On Feb 3, 1:00 pm, "Pruitt, Christopher J"
 wrote:
> I have been trying to figure out a way to make an Escalation run on the
> Second Saturday of every month. I know you can schedule it to run at
> during a specific Hour of the Day, or Day of the Month or even a Week
> Day but none of these options allow you to run it on a specific day of
> the Month where it is, say a Second Saturday or Third Monday, etc.
>
> Anyone had any success in this area of Escalation scheduling?
>
> Configuration:
>
> AR System 7.1
> Oracle 10g
> Sun Solaris OS 5.9
>
> Christopher Pruitt
> Consultant Specialist
> EDS, an HP Company
> mailto: christopher.pru...@eds.com
> We deliver on our commitments
> so you can deliver on yours.
> Confidentiality Notice: This message and any files transmitted with it
> are intended for the sole use of the entity or individual to whom it is
> addressed, and may contain information that is confidential, privileged,
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Re: Upgarde ARserver 7.1 patch 5 from non-unicode to unicode

[Misi Mladoniczky]

Hi,

And as described earlier in the thread, the definition data as well as the
data records may be corrupted, as the length in bytes of things can
change...

I would definitely use a def-file to move the application to a newly
installed server, and the API to copy data from the old server to the new
one.

Best Regards - Misi, RRR AB, http://rrr.se

> After you tweak the database to be unicode you will need to reinstall ARS
> with the unicode option selected. This option will be enabled after that
> when you are upgrading your ARS as the script will recognize it as a
> unicode enabled database.
>
> Joe
>
>
> 
>
> From: Ramy S. Ayoub 
> To: arslist@ARSLIST.ORG
> Sent: Tuesday, February 3, 2009 3:44:18 PM
> Subject: Re: Upgarde ARserver 7.1 patch 5 from non-unicode to unicode
>
> we will see how it can be done , but for sure there is not impact in ARS
> files if we modify the ar.cfg and ar.montior with uni-code we dont need to
> more for ARS ?
>
>
> 2009/2/3 Joe DeSouza 
>
> **
> That is more a question you might want to ask your DBA. I know it more in
> the Oracle perspective and do not know the equivalent for MS-SQL. If its a
> production DB I definitely would get a DBA involved if I didn't already
> have the know how to do it, at least to guide me through the process..
>
> Joe
>
>
>
> 
> From: Ramy S. Ayoub 
> To: arslist@ARSLIST.ORG
> Sent: Tuesday, February 3, 2009 8:40:12 AM
>
> Subject: Re: Upgarde ARserver 7.1 patch 5 from non-unicode to unicode
>
>
> **
> Joe- what do you mean by convert the database into a unicode , how this
> can be done.
>
> I'm using SQL 2005
>
>
> 2009/2/2 Joe DeSouza 
> **
> You will need to convert your database into a Unicode database first.
> Without that, even if you do install ARS over that database as Unicode,
> you will have a problem connecting to it.
>
> Joe
>
>
>
> 
> From: Ramy S. Ayoub 
> To: arslist@ARSLIST.ORG
> Sent: Friday, January 30, 2009 2:40:41 PM
> Subject: Re: Upgarde ARserver 7.1 patch 5 from non-unicode to unicode
>
> **
> Hi joe,
>  
> Longtime :) , we have our production servers running in non-Unicode as we
> receive data from Seibel ebusiness (Remedy Integrated with Seibel through
> tibco media ware , so the data become like ÖÖÖ , so I found out the my
> arserver non-Unicode.
>  
> So I run my upgrade in the dev environment but didn't give me the chance
> to choose the Unicode , its given me direct upgrade.
>  
> any solution for this
>
>
> On Fri, Jan 30, 2009 at 9:26 PM, Joe DeSouza  wrote:
> **
> Would be useful if you would tell what went wrong when you tried so
> someone can help you with what your problem was..
>
> Joe
>
>
>
> 
> From: Ramy S. Ayoub 
> To: arslist@ARSLIST.ORG
> Sent: Friday, January 30, 2009 2:23:45 PM
> Subject: Upgarde ARserver 7.1 patch 5 from non-unicode to unicode
>
> **
> Dear List ,
>  
> Tired to upgrade our ARserver from non-Unicode to uni-code, as we are
> running SQL-Server 2005
>  
> Any suggestion?
>  
> Regards,
> Ramy Ayoub
> **
>
>
>
>
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Re: Regarding web service

[Ravi]

You have to provide more details for anyone to provide you some pointers
what application are you using (home grown or Commercial product)? does 
it support Webservice? are you trying to send data to remedy or are you 
trying to send data from remedy or both.


If it does support webservice, are you familiar with creating 
webservices in Remedy. If not, please take a look at the document: 
"Integrating with Plug-ins and

Third-Party Products".


Sucharita SINGHAL wrote:

Hello Ravi,

How exactly can this be done?could you please describe?

Regards
Sucharita 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ravi
Sent: Wednesday, February 04, 2009 6:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Regarding web service

it depends on what your application supports. If your application can consume a 
webservice, you could publish a webservice in remedy and consume the webservice 
from your application. You could send as many values as you want to remedy and 
remedy could return multiple values in the response back to your application. 
If you are trying to send mulitple values from remedy to your application, yes 
you could consume multiple values to your application.

HTH
Sucharita SINGHAL wrote:
  

Hello Support,

I have a query regarding web services.
We are planning an integration between remedy and another application.
If an external application is returning multiple values and remedy has to 
accept it.
Is it possible to be done through a web service and if Yes, how?

Thanks
Regards
Sucharita

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Re: Pending Times

[SUBSCRIBE arslist Melissa]

We do this as a customization.  Added Start Pending, Stop Pending and 
Total Pending time to HPD:Help Desk and the appropriate active links to 
caluclate these values.





Jon Gee  
Sent by: "Action Request System discussion list(ARSList)" 

02/04/2009 08:18 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Pending Times






** 
I would also like to know the answer to this. 


--- On Tue, 2/3/09, Shafqat Ayaz  wrote:
From: Shafqat Ayaz 
Subject: Pending Times
To: arslist@ARSLIST.ORG
Date: Tuesday, February 3, 2009, 5:28 PM

** 


Hi All
this question has probably been asked before, I have checked the archives 
and did not find anything, so here goes.
Is there any place in Incident Management where it stores the total time 
while the Incident was in a Pending Status?

ITSM 7.01

Many thanks for your help

Shafqat Ayaz

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SLA Question

[Warren Baltimore]

Good morning my friends!

I've got a question for you all

ARS 6.3 running on Solaris with ITSM 5.5

I've got a problem with some configurations that I inherited on my ITSM
installation.  The Helpdesk was configured to use a 24 hour business time
set, I have just changed it to work with a M-F 8-5 set.  The problem that
I'm having is that in the SLA tool (the one that came with ITSM, not the
full blown SLA tool that is "sold sepreately") I cannot figure out a way to
have the HD tkts. re-scanned to come up with numbers more in line with what
it should be (using new bussiness time entry).  I keep coming up with a
parent time of 0!  Now, I'm pretty sure from what I see that what I want to
do is just plain impossible, but I thought I take this last chance so that I
can tell Management that for the Month of January we are SOL.

Anybody have any ideas?

Thanks in Advance!
Warren

-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: Pending Times

[Jon Gee]

I would also like to know the answer to this. 


--- On Tue, 2/3/09, Shafqat Ayaz  wrote:

From: Shafqat Ayaz 
Subject: Pending Times
To: arslist@ARSLIST.ORG
Date: Tuesday, February 3, 2009, 5:28 PM


** 




Hi All
this question has probably been asked before, I have checked the archives and 
did not find anything, so here goes.
Is there any place in Incident Management where it stores the total time while 
the Incident was in a Pending Status?

ITSM 7.01

Many thanks for your help

Shafqat Ayaz

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Re: How do you setup a server alias in ARS/midtier 7?

[James Pifer]

On Tue, 2009-02-03 at 19:02 -0700, LJ Longwing wrote:
> James,
> It's relatively easy to do, you simply add another server to your
> midtier server list of helpdesk, ensuring that the midtier server can
> resolve helpdesk to the same ip as server1.  The downside of doing
> this is that your homepage app list will now list a duplicate of each
> of your applications, one for each app server configured.

Thanks, that's what I needed. 

James

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Re: Regarding web service

[vinitPatil]

Hi Suchitra,

I am afraid but this cannot be done in remedy because currently in remedy
there is no container like Arrays in Java or any other language which allows
you storing multiple values.
If number of values are fixed then you can create that much of fields and
respective mappings.

Thanks & Regards,
Vinit Patil


Sucharita SINGHAL wrote:
> 
> Hello Support,
> 
> I have a query regarding web services.
> We are planning an integration between remedy and another application.
> If an external application is returning multiple values and remedy has to
> accept it.
> Is it possible to be done through a web service and if Yes, how?
> 
> Thanks
> Regards
> Sucharita
> 
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> 


-
Thanks & Regards,
Vinit
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Re: Escalations in Remedy Helpdesk 5.6

[Rohini Prasher]

You can create response time service targets for this.

Regards,
Rohini Prasher

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Brad Terhune
Sent: Wednesday, February 04, 2009 3:52 AM
To: arslist@ARSLIST.ORG
Subject: Escalations in Remedy Helpdesk 5.6

Hi list.  I have not looked at the escalations we fire in quite some
time and I could use a bit of a refresher.  Currently, when a ticket
is assigned, an e-mail is sent to the assignee.  It is sent one time.
I would like to set up an escalation (or modify an existing one) so
that those "e-mail reminders" are sent if a ticket remains in the
assigned state 14 days and I'd like it to recur every 14 days until
the Status changes.

I'd also like their manager to receive the escalation notice every 14
days recurrently.  Right now, the manager gets one if the call is open
24 hours without a status change.

Perhaps these aren't controlled by escalations at all but through
filters?  Any help would be much appreciated.

Thanks,
Brad

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Re: Regarding web service

[Sucharita SINGHAL]

Hello Ravi,

How exactly can this be done?could you please describe?

Regards
Sucharita 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ravi
Sent: Wednesday, February 04, 2009 6:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Regarding web service

it depends on what your application supports. If your application can consume a 
webservice, you could publish a webservice in remedy and consume the webservice 
from your application. You could send as many values as you want to remedy and 
remedy could return multiple values in the response back to your application. 
If you are trying to send mulitple values from remedy to your application, yes 
you could consume multiple values to your application.

HTH
Sucharita SINGHAL wrote:
> Hello Support,
>
> I have a query regarding web services.
> We are planning an integration between remedy and another application.
> If an external application is returning multiple values and remedy has to 
> accept it.
> Is it possible to be done through a web service and if Yes, how?
>
> Thanks
> Regards
> Sucharita
>
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>   


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Re: Regarding web service

[Ravi]

it depends on what your application supports. If your application can 
consume a webservice, you could publish a webservice in remedy and 
consume the webservice from your application. You could send as many 
values as you want to remedy and remedy could return multiple values in 
the response back to your application. If you are trying to send 
mulitple values from remedy to your application, yes you could consume 
multiple values to your application.


HTH
Sucharita SINGHAL wrote:

Hello Support,

I have a query regarding web services.
We are planning an integration between remedy and another application.
If an external application is returning multiple values and remedy has to 
accept it.
Is it possible to be done through a web service and if Yes, how?

Thanks
Regards
Sucharita

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SMPM 7.1 for ITSM 7.1 customization questions

[Bilinski, John]

All,

We just purchased and installed the SMPM for Service Support and Service
Delivery application for the ITSM Suite 7.1. I was under the impression
that there was a GUI that could easily be used to update or modify the
dynamic process flows contained within the web pages of the application.
For example, the incident mgt process does not completely fit our
processes and my customer wants to update the flow chart to add an extra
step. So far I cannot find an executable for a GUI to do this. It seems
to me that the process webpage's are static and cannot be modified even
though BMC told me they could it looks like I have to go deep in to the
JavaScript files to get this stuff to work. Of course, I have not
lessened the application with our production license I am only using the
trial for testing.

Does anyone know if there is a GUI that can be used to update the
webpage's in a more easy fashion then going down to the script level to
make customizations?

Thanks.

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Regarding web service

[Sucharita SINGHAL]

Hello Support,

I have a query regarding web services.
We are planning an integration between remedy and another application.
If an external application is returning multiple values and remedy has to 
accept it.
Is it possible to be done through a web service and if Yes, how?

Thanks
Regards
Sucharita

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Re: Side Line API Question - User ID / Password Security

[Ben Chernys]

I allow the customer to choose from amongst these choices.  The key compiled
in is not something that I would live with.  A hard coded key can be easily
derived from the binary.  By Blowfish requiring a pwd I do mean that a key
must be supplied.  This is the same with all encryption mechanisms.  I
generally code the user id / password in the script file and allow the OS to
protect it.
 
Cheers
Ben

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: February 4, 2009 11:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Side Line API Question - User ID / Password Security


** You pass the username/pass at the command line in plain text where anyone
can see it in the process list but you don't want to rely on the
OS/filesystem security by storing an encrypted value in a text file?

You store the username/password in an environment variable even though some
operating systems allow non-root users to see process environment variables
via ps?

Blowfish requires a password?  Maybe you mean, "some specific implementation
uses a password as a key"?  You can write your program and include the key
in the source; it then gets compiled into the product.  As long as no one
has that key, the data is safe.  You can allow the user to define the key in
the config file.

Endian Transformations: Store the key as plain text by encoding it in
base64.

Axton Grams


On Tue, Feb 3, 2009 at 9:32 PM, Ben Chernys
 wrote:


** 
No matter what encryption you use you will need a key.  Where do you get
that key from?  As an example, I use the server aliases a key for my
licenses.  Of course that means that I need to successfully sign on to the
server to obtain that alias.  The value that you will be encrypting must
also be transformed to have at least a checksum and a random quantity in it.

 
On the specific issue of ARS user and passwords I allow them to be specified
by environment variables, in text files, and on the command line.  I do not
encrypt them at this time and rely on OS security.  Some customers have
raised some questions and I am also looking into this because of them but
the issue has not prevented any sales.
 
If your app needs to run on many client machines (as mine does) you cannot
use any cpu ids or mac addresses etc as a key.
 
The blowfish product requires a password.  You can use this system but if
you need to automate this you are also faced with the same problem of where
to store this password.  One possibility is a separate password management
process but this is still faced with the same problem of full automation.  I
am thinking along the lines of the PuTTY agent for ssh keys here.  
 
Also remember the issues of endian transformations.  Your keys need to work
on different endian machines.
 
If your password file is to be machine specific (client specific) you can
use blowfish (I use an older des implementation) and something like the cpu
id for a key.  That means that the password file will not be transferable
from machine to machine.  This is unacceptable to me.
 
Remember that you must decrypt them before each and every call to ARS.  ARS
itself encrypts them before putting them out over IP but they are still in
memory in decrypted form.
 
If you do find something please keep me in the loop.  I think you will find
encryption rather daunting a subject. 
 
Cheers
Ben

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: February 3, 2009 3:24 PM 

To: arslist@ARSLIST.ORG
Subject: Re: Side Line API Question - User ID / Password Security


** 
:)...the point of storing them in a Remedy form was that Remedy would
execute the script via filter run-process...that configuration obviously
only works if your api program is being run by Remedy itself...:)

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Robert Molenda
Sent: Tuesday, February 03, 2009 7:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Side Line API Question - User ID / Password Security


** 
LJ & Axton;
 
Sorry for the quite delayed THANKS - I caught that cold/flu bug and was down
for about a week - then was in catch-up mode...
 
LJ - I thought about storing the login info/etc in a Remedy form - however,
the conundrum is you have to 'login to get the login info'... for some
customers this is OK - example is to use an Archive server which
consolidates all "Login / Server / Job Schedule Info"...
 
Axton - I'll be digging into the Blowfish code sometime soon.
 
THANKS AGAIN - sorry for the delayed response ;~(
Robert


On Mon, Jan 19, 2009 at 1:25 PM, Axton  wrote:


** It depends on the nature/use of the program.  For server side stuff, I
typically store the password in an encrypted format in a config file, set
the file ownership, and restrict the file permissions.  There are lots of
good packages in java for such things.  Blowfish is the cipher I've opted
for in the past (it

Re: Side Line API Question - User ID / Password Security

[Axton]

You pass the username/pass at the command line in plain text where anyone
can see it in the process list but you don't want to rely on the
OS/filesystem security by storing an encrypted value in a text file?

You store the username/password in an environment variable even though some
operating systems allow non-root users to see process environment variables
via ps?

Blowfish requires a password?  Maybe you mean, "some specific implementation
uses a password as a key"?  You can write your program and include the key
in the source; it then gets compiled into the product.  As long as no one
has that key, the data is safe.  You can allow the user to define the key in
the config file.

Endian Transformations: Store the key as plain text by encoding it in
base64.

Axton Grams

On Tue, Feb 3, 2009 at 9:32 PM, Ben Chernys <
ben.cher...@softwaretoolhouse.com> wrote:

> ** No matter what encryption you use you will need a key.  Where do you
> get that key from?  As an example, I use the server aliases a key for my
> licenses.  Of course that means that I need to successfully sign on to the
> server to obtain that alias.  The value that you will be encrypting must
> also be transformed to have at least a checksum and a random quantity in
> it.
>
> On the specific issue of ARS user and passwords I allow them to be
> specified by environment variables, in text files, and on the command line.
> I do not encrypt them at this time and rely on OS security.  Some customers
> have raised some questions and I am also looking into this because of them
> but the issue has not prevented any sales.
>
> If your app needs to run on many client machines (as mine does) you cannot
> use any cpu ids or mac addresses etc as a key.
>
> The blowfish product requires a password.  You can use this system but if
> you need to automate this you are also faced with the same problem of where
> to store this password.  One possibility is a separate password management
> process but this is still faced with the same problem of full automation.  I
> am thinking along the lines of the PuTTY agent for ssh keys here.
>
> Also remember the issues of endian transformations.  Your keys need to work
> on different endian machines.
>
> If your password file is to be machine specific (client specific) you can
> use blowfish (I use an older des implementation) and something like the cpu
> id for a key.  That means that the password file will not be transferable
> from machine to machine.  This is unacceptable to me.
>
> Remember that you must decrypt them before each and every call to ARS.  ARS
> itself encrypts them before putting them out over IP but they are still in
> memory in decrypted form.
>
> If you do find something please keep me in the loop.  I think you will find
> encryption rather daunting a subject.
>
> Cheers
> Ben
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *LJ Longwing
> *Sent:* February 3, 2009 3:24 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Side Line API Question - User ID / Password Security
>
> ** :)...the point of storing them in a Remedy form was that Remedy would
> execute the script via filter run-process...that configuration obviously
> only works if your api program is being run by Remedy itself...:)
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Robert Molenda
> *Sent:* Tuesday, February 03, 2009 7:19 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Side Line API Question - User ID / Password Security
>
> ** LJ & Axton;
>
> Sorry for the quite delayed THANKS - I caught that cold/flu bug and was
> down for about a week - then was in catch-up mode...
>
> LJ - I thought about storing the login info/etc in a Remedy form - however,
> the conundrum is you have to 'login to get the login info'... for some
> customers this is OK - example is to use an Archive server which
> consolidates all "Login / Server / Job Schedule Info"...
>
> Axton - I'll be digging into the Blowfish code sometime soon.
>
> THANKS AGAIN - sorry for the delayed response ;~(
> Robert
>
> On Mon, Jan 19, 2009 at 1:25 PM, Axton  wrote:
>
>> ** It depends on the nature/use of the program.  For server side stuff, I
>> typically store the password in an encrypted format in a config file, set
>> the file ownership, and restrict the file permissions.  There are lots of
>> good packages in java for such things.  Blowfish is the cipher I've opted
>> for in the past (it's free, fast, and readily available).
>>
>> Axton Grams
>> The opinions, statements, and/or suggested courses of action expressed in
>> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
>> voluntary participation in this forum is not intended to convey a role as a
>> spokesperson, liaison or public relations representative for BMC Software,
>> Inc.
>>
>> On Mon, Jan 19, 2009 at 12:49 PM, Robert Mo

RBA Consultant

[Matthew Sibley]

Hi All
 
Fusion, a BMC partner here in the UK is looking to engage an experienced
Technical Consultant with technical implementation experience of the RBA
product (now called Atrium Orchestrator).
 
If anyone on this list has experience with this product we would love to
hear from you. We currently have an opening for a short contract
engagement, further information can be supplied on request.
 
Many thanks
Matt Sibley 
 

Matthew Sibley

Resource Manager - Fusion Resource Management

Fusion Business Solutions (UK) Ltd

Office: +44 (0) 20 8814 4888 

DDI: +44 (0) 20 8814 4843

Mobile: +44 (0) 7814 410 123

Connect on LinkedIn?

Go to: http://www.linkedin.com/pub/0/170/a52
http://www.linkedin.com/pub/0/170/a52> 

 

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MidTier on Oracle Application Server

[vinitPatil]

Hello List,

I am trying to install Mid-tier on Oracle Application Server 10.1.2.0. But
while deploying the MidTier .war file it is giving me following error.

unsupported major.minor version 49.0

Does anyone know what kind of error is this? I googled this error and I
followed all the steps to resolve this error. But still this error message
is popping up. But when I deploy other .war files then it works fine.

Please share if anyone has already came across this type of error.

Thanks & Regards,
Vinit

-
Thanks & Regards,
Vinit
-- 
View this message in context: 
http://www.nabble.com/MidTier-on-Oracle-Application-Server-tp21826337p21826337.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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