AR Server crashes while copying a form
Hi all Remedy server (Version: 6.00.01 Patch 1368) goes down very frequently with ARNOTE 20 (and others), when trying to copy a view from our main helpdesk form then save. Currently the the form has 658 fields and 26 views. ARError log below can any one help or direct me to the possible cause thanks in advance Tue Apr 14 13:56:01 2009 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Tue Apr 14 13:56:01 2009 15 Tue Apr 14 13:56:01 2009 Distrib : AR System Distributed Server terminated when a signal was received by the server (ARDSNOTE 3000) Tue Apr 14 13:56:01 2009 15 Tue Apr 14 13:56:01 2009 Distrib : AR System Distributed Server terminated when a signal was received by the server (ARDSNOTE 3000) Tue Apr 14 13:56:01 2009 15 Tue Apr 14 13:56:01 2009 Dispatch : AR System Application server terminated when a signal/exception was received by the server (ARAPPNOTE 4500) Tue Apr 14 13:56:01 2009 15 Tue Apr 14 13:56:50 2009 BRIE : Message not in catalog; Message number = 4582 (ARAPPERR 4582) Tue Apr 14 13:56:50 2009 started Wed Feb 18 10:46:47 2009 by pid 9170 Tue Apr 14 13:56:50 2009 BRIE : Invalid session identifier supplied in the control record () ARERR - 161 Tue Apr 14 13:56:50 2009 BRIE : AR System Approval server terminated -- fatal error encountered (ARAPPNOTE 4501) Tue Apr 14 13:56:50 2009 BRIE : Message not in catalog; Message number = 4582 (ARAPPERR 4582) Tue Apr 14 13:56:50 2009 started Wed Feb 18 10:46:47 2009 by pid 9170 Tue Apr 14 13:56:50 2009 BRIE : Invalid session identifier supplied in the control record () ARERR - 161 Tue Apr 14 13:56:50 2009 BRIE : AR System Approval server terminated -- fatal error encountered (ARAPPNOTE 4501) Tue Apr 14 13:56:50 2009 BRIE : Message not in catalog; Message number = 4582 (ARAPPERR 4582) Tue Apr 14 13:56:50 2009 started Wed Feb 18 10:46:47 2009 by pid 9170 Tue Apr 14 13:56:50 2009 BRIE : Invalid session identifier supplied in the control record () ARERR - 161 Tue Apr 14 13:56:50 2009 BRIE : AR System Approval server terminated -- fatal error encountered (ARAPPNOTE 4501) Tue Apr 14 13:56:50 2009 BRIE : Message not in catalog; Message number = 4582 (ARAPPERR 4582) Tue Apr 14 13:56:50 2009 started Wed Feb 18 10:46:47 2009 by pid 9170 Tue Apr 14 13:56:50 2009 BRIE : Invalid session identifier supplied in the control record () ARERR - 161 Tue Apr 14 13:56:50 2009 BRIE : AR System Approval server terminated -- fatal error encountered (ARAPPNOTE 4501) Tue Apr 14 13:56:50 2009 BRIE : Message not in catalog; Message number = 4582 (ARAPPERR 4582) Tue Apr 14 13:56:50 2009 started Wed Feb 18 10:46:47 2009 by pid 9170 Tue Apr 14 13:56:50 2009 BRIE : Invalid session identifier supplied in the control record () ARERR - 161 Tue Apr 14 13:56:50 2009 BRIE : AR System Approval server terminated -- fatal error encountered (ARAPPNOTE 4501) Tue Apr 14 14:03:05 2009 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Tue Apr 14 14:03:05 2009 11 Tue Apr 14 14:03:11 2009 Dispatch : Cannot establish a network connection to the AR System server (remedy.z.co.uk : RPC: Miscellaneous tli error - An event requires attentionNo message of desired type) ARERR - 90 Tue Apr 14 14:17:37 2009 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Tue Apr 14 14:17:37 2009 11 Tue Apr 14 14:18:12 2009 Dispatch : Cannot establish a network connection to the AR System server (remedy.z.co.uk : RPC: Miscellaneous tli error - An event requires attentionNo message of desired type) ARERR - 90 Tue Apr 14 14:20:00 2009 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Tue Apr 14 14:20:00 2009 11 Tue Apr 14 14:33:53 2009 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Tue Apr 14 14:33:53 2009 15 Tue Apr 14 14:33:53 2009 Distrib : AR System Distributed Server terminated when a signal was received by the server (ARDSNOTE 3000) Tue Apr 14 14:33:53 2009 15 Tue Apr 14 14:33:53 2009 Distrib : AR System Distributed Server terminated when a signal was received by the server (ARDSNOTE 3000) Tue Apr 14 14:33:53 2009 15 Tue Apr 14 14:33:53 2009 Dispatch : AR System Application server terminated when a signal/exception was received by the server (ARAPPNOTE 4500) Tue Apr 14 14:33:53 2009 15 Tue Apr 14 14:34:12 2009 BRIE : Cannot establish a network connection to the AR System server (remedy.z.co.uk : RPC: Miscellaneous tli error - An event requires attentionNo message of desired type) ARERR - 90 Tue Apr 14 14:34:12 2009 BRIE : A user name must be supplied in the control record () ARERR - 149 Tue Apr 14 14:35:12 2009 BRIE : Cannot establish a network connection to the AR System server
[ARS 6.3] How to access Active Directory as datasource?
Hi there, our customer has a bunch of things stored in his AD. What is the best / easiest way to access this data as dictionary from ARS? Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Remedy webservice didn't work after change computer name
Hi Maggie, Have you flushed Mid tier Cache before testing? Thanks Regards, Bipin Bhavsar / Capgemini India / Airoli (Mumbai). Consultant / ITSM (AOS) /: +91-22-39194300 / Extn: 2211236 / VoIP : 2212003. Cell: +91- 99 20 90 4470. C bipin.bhav...@capgemini.com b www.in.capgemini.com Together. Free your energies -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of maggie2007 Sent: Thursday, April 16, 2009 8:18 AM To: arslist@ARSLIST.ORG Subject: Remedy webservice didn't work after change computer name I installed Remedy6.3 server and webtier on a virtual machine, then I make a copy of the virtual machine, rename it, then find that I cannot browse the webservice URL. Is there any configuration for me to change in order to make it work? It is a little bit time consuming to uninstall and reinstall. -- View this message in context: http://www.nabble.com/Remedy-webservice-didn%27t-work-after-change-computer-name-tp23070543p23070543.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
AR Error 326 Message Customization - Urgent
Hi All, I have some of the fields as a required field in a form. If that fields are null and when i try to push the null values via filter it throws the system error message Required field cannot be set as NULL 537876345(ARError 326). I am trying to customize this error message such that, Please fill the mandatory field 'User Name*'(ARError 326). I am able to set the string via AR system message catlog. but i could not replace the field database name in the field ID. Have any body customized this error message which replaces the field ID also? I don't want to add any Active Link to check this, using the system error message i want to customize it, please let me know if possible or not. Thanks, Meenakshinathan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
OT: Sample application - data-driven field auditing
Comments: I have indeed placed a copy of this solution in the download section of our website. From the less then stellar responses of the ARS List it seems like we are dinosaurs and folks on the list just don't write their own code any more, pity. Nonetheless this is a well thought out solution that can save countless hours of time. For those of you that DO write your own code this is well worth a download and review. David was very thorough and even included documentation. Gidd _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Sanders Sent: Wednesday, April 15, 2009 10:01 AM To: arslist@ARSLIST.ORG Subject: Sample application - data-driven field auditing ** Hi All Here is a link to a small free application download to demonstrate a data-driven approach to field data auditing which I hope will be of use to some of you. The sample application demonstrates how changes to field data can be recorded. Rather than creating separate filters for each field to be audited, the application uses a data-driven approach where fields can be added to or removed from the list being audited without requiring any workflow changes. The audit of data changes can either be stored in an Audit Trail (diary) field on the data record, or stored as separate change records in a Change Log form. Only changed fields are audited for each transaction, and the audit log produced includes the user who made the change, time of the change, as well as the original and changed field values. All audited changes in a single transaction are included in a single log entry, rather than a separate entry for each field being changed. The documentation provided with the sample application explains how to add this field data auditing functionality to any existing Remedy data form. http://www.westoverconsulting.co.uk/utilitiesAudit.html or http://www.buoyantsolutions.net http://www.buoyantsolutions.net/ under the Downloads.ARS 7.x section Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email mailto:david.sand...@westoverconsulting.co.uk david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk/ http://www.westoverconsulting.co.uk _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Reporting/Printing Question
I had just looked up the price Crystal Reports 2008. Is that report writer tool you're talking about, or is there a different one. The CR 2008 is $500 and the server version is $2500. I know that normally doesn't sound like very much money, but with things the way things are right now I would hate ask for anything. If that is the cheapest solution then I guess I will have to request approval, but I wanted to be sure there wasn't something I was missing. Thanks, Andy L. Mayfield Protection Control Technician Sr. Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Wednesday, April 15, 2009 1:45 PM To: arslist@ARSLIST.ORG Subject: Re: Reporting/Printing Question When you say you can't afford Crystal right now what do you mean? Crystal Enterprise? Or do you mean the CR Report Writer tool? William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com 715-410-8156 C -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L. Sent: Wednesday, April 15, 2009 1:14 PM To: arslist@ARSLIST.ORG Subject: Reporting/Printing Question We currently have a form that allows you to print screen by pressing a button on the form. It works most of the time without problems, but sometimes it prints blank pages and you have to go back and try again. From what I've read the WUT is a little flakey when it comes to printing. I would like to come up with a more reliable method of doing this. I thought I would try to have it create a report and print the report on the button press, but the output is pretty ugly and hard to read. From what I can tell I have very little or no control of how it's displayed (fonts, spacing etc..) using the canned reporting tool. I know a lot of people use Crystal and I assume it affords lots of options, but unfortunately the money is not there right now to purchase it. Anyone have any ideas? Windows OS MSSQL DB ARS 7.1 XP users with 7.1 p5 WUT Andy L. Mayfield Protection Control Technician Sr. Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Sample application - data-driven field auditing
Strong work David! I tried to do something like this in version 5, but gave up. I'll be moving to version 7.5 soon and now, thanks to you, it's all done! Larry On Apr 15, 2009, at 1:01 PM, David Sanders wrote: ** Hi All Here is a link to a small free application download to demonstrate a data-driven approach to field data auditing which I hope will be of use to some of you. The sample application demonstrates how changes to field data can be recorded. Rather than creating separate filters for each field to be audited, the application uses a data-driven approach where fields can be added to or removed from the list being audited without requiring any workflow changes. The audit of data changes can either be stored in an Audit Trail (diary) field on the data record, or stored as separate change records in a Change Log form. Only changed fields are audited for each transaction, and the audit log produced includes the user who made the change, time of the change, as well as the original and changed field values. All audited changes in a single transaction are included in a single log entry, rather than a separate entry for each field being changed. The documentation provided with the sample application explains how to add this field data auditing functionality to any existing Remedy data form. http://www.westoverconsulting.co.uk/utilitiesAudit.html or http://www.buoyantsolutions.net under the Downloads…ARS 7.x section Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.netarslist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: [ARS 6.3] How to access Active Directory as datasource?
Create a Vendor form that looks at the data. Note you have to have the ARDBCLDAP plugin installed. This is described in the 6.3.0 Advanced Guide manual chapter 16 Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Milke Sent: Thursday, April 16, 2009 4:57 AM To: arslist@ARSLIST.ORG Subject: [ARS 6.3] How to access Active Directory as datasource? Hi there, our customer has a bunch of things stored in his AD. What is the best / easiest way to access this data as dictionary from ARS? Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Reporting/Printing Question
You could always try Jasper Reports...similar to Crystal but Java based and free...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L. Sent: Thursday, April 16, 2009 7:32 AM To: arslist@ARSLIST.ORG Subject: Re: Reporting/Printing Question I had just looked up the price Crystal Reports 2008. Is that report writer tool you're talking about, or is there a different one. The CR 2008 is $500 and the server version is $2500. I know that normally doesn't sound like very much money, but with things the way things are right now I would hate ask for anything. If that is the cheapest solution then I guess I will have to request approval, but I wanted to be sure there wasn't something I was missing. Thanks, Andy L. Mayfield Protection Control Technician Sr. Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Wednesday, April 15, 2009 1:45 PM To: arslist@ARSLIST.ORG Subject: Re: Reporting/Printing Question When you say you can't afford Crystal right now what do you mean? Crystal Enterprise? Or do you mean the CR Report Writer tool? William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com 715-410-8156 C -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L. Sent: Wednesday, April 15, 2009 1:14 PM To: arslist@ARSLIST.ORG Subject: Reporting/Printing Question We currently have a form that allows you to print screen by pressing a button on the form. It works most of the time without problems, but sometimes it prints blank pages and you have to go back and try again. From what I've read the WUT is a little flakey when it comes to printing. I would like to come up with a more reliable method of doing this. I thought I would try to have it create a report and print the report on the button press, but the output is pretty ugly and hard to read. From what I can tell I have very little or no control of how it's displayed (fonts, spacing etc..) using the canned reporting tool. I know a lot of people use Crystal and I assume it affords lots of options, but unfortunately the money is not there right now to purchase it. Anyone have any ideas? Windows OS MSSQL DB ARS 7.1 XP users with 7.1 p5 WUT Andy L. Mayfield Protection Control Technician Sr. Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Reporting/Printing Question
Thanks for info. I will have to check it out. Andy L. Mayfield Protection Control Technician Sr. Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, April 16, 2009 8:47 AM To: arslist@ARSLIST.ORG Subject: Re: Reporting/Printing Question You could always try Jasper Reports...similar to Crystal but Java based and free...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L. Sent: Thursday, April 16, 2009 7:32 AM To: arslist@ARSLIST.ORG Subject: Re: Reporting/Printing Question I had just looked up the price Crystal Reports 2008. Is that report writer tool you're talking about, or is there a different one. The CR 2008 is $500 and the server version is $2500. I know that normally doesn't sound like very much money, but with things the way things are right now I would hate ask for anything. If that is the cheapest solution then I guess I will have to request approval, but I wanted to be sure there wasn't something I was missing. Thanks, Andy L. Mayfield Protection Control Technician Sr. Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Wednesday, April 15, 2009 1:45 PM To: arslist@ARSLIST.ORG Subject: Re: Reporting/Printing Question When you say you can't afford Crystal right now what do you mean? Crystal Enterprise? Or do you mean the CR Report Writer tool? William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com 715-410-8156 C -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L. Sent: Wednesday, April 15, 2009 1:14 PM To: arslist@ARSLIST.ORG Subject: Reporting/Printing Question We currently have a form that allows you to print screen by pressing a button on the form. It works most of the time without problems, but sometimes it prints blank pages and you have to go back and try again. From what I've read the WUT is a little flakey when it comes to printing. I would like to come up with a more reliable method of doing this. I thought I would try to have it create a report and print the report on the button press, but the output is pretty ugly and hard to read. From what I can tell I have very little or no control of how it's displayed (fonts, spacing etc..) using the canned reporting tool. I know a lot of people use Crystal and I assume it affords lots of options, but unfortunately the money is not there right now to purchase it. Anyone have any ideas? Windows OS MSSQL DB ARS 7.1 XP users with 7.1 p5 WUT Andy L. Mayfield Protection Control Technician Sr. Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: has anyone has or is currently using Abydos with Remedy 7.1
We are using Abydos with 7.0, and we really like it. We've had it for about 9 months and haven't discovered any bugs. It makes workflow diagramming with Visio very easy. It also allows you to export workflow related to a form or series of forms to Excel, rather than digging them un from log files. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rob Cvetkovski Sent: Wednesday, April 15, 2009 9:49 AM To: arslist@ARSLIST.ORG Subject: Re: has anyone has or is currently using Abydos with Remedy 7.1 Jorge, I have used Abydos with 7.1 before (license expired)! Its a good product - i wrote up a pros/cons regarding its useability. It provides nice graphical image in Visio of the workflow in case you need to track down any dependancies. I'm not sure of the cost - i was only using a trail license. From: Action Request System discussion list(ARSList) on behalf of Jorge Polo Sent: Wed 15/04/2009 7:55 AM To: arslist@ARSLIST.ORG Subject: has anyone has or is currently using Abydos with Remedy 7.1 ** Good morning, I wanted to know if anyone has or is currently using Abydos with Remedy 7.1 or any other version? If you are or have can you comment on your experience with it?. Thank you. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Job: 1 Jr Remedy Developer and 1 Mid Remedy Developer
Two Openings in Fairfax, VA US Citizenship Jr. Remedy Developer 3 Years Experience Mid. Remedy Developer 5 Years Experience 6 month contract to hire. 7.xx ITSM CMDB Project - Don't know the back end systems yet. Just opened. * Complete software configuration tasks. * Perform workflow development. * User interface design * Production support (on-call required) Thanks! Joshua Kitchen Recruiter Kforce Professional Staffing Two Prestige Place Suite 350 Miamisburg, Ohio 45342 937.449.1749 Office 937.461.6888 Fax 937.416.3456 Cell http://www.linkedin.com/in/joshkitchen Search Dayton, Ohio Jobs today! http://www.kforce.com/tech-jobs-Ohio http://www.kforce.com/Jobs/Search.aspx?Location=1039Specialty=Technolo gy-Jobsid=2189 Great People = Great Results(r) Confidentiality Notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are image002.gifimage004.jpgimage006.gifimage008.jpg
Re: Sample application - data-driven field auditing
This is very well thought out David. Thanks for sharing. There are still a bunch of us dinosaurs out here Gidd :) -Rob New Edge Networks From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gidd Sent: Thursday, April 16, 2009 6:28 AM To: arslist@ARSLIST.ORG Subject: OT: Sample application - data-driven field auditing ** Comments: I have indeed placed a copy of this solution in the download section of our website. From the less then stellar responses of the ARS List it seems like we are dinosaurs and folks on the list just don't write their own code any more, pity. Nonetheless this is a well thought out solution that can save countless hours of time. For those of you that DO write your own code this is well worth a download and review. David was very thorough and even included documentation. Gidd From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Sanders Sent: Wednesday, April 15, 2009 10:01 AM To: arslist@ARSLIST.ORG Subject: Sample application - data-driven field auditing ** Hi All Here is a link to a small free application download to demonstrate a data-driven approach to field data auditing which I hope will be of use to some of you. The sample application demonstrates how changes to field data can be recorded. Rather than creating separate filters for each field to be audited, the application uses a data-driven approach where fields can be added to or removed from the list being audited without requiring any workflow changes. The audit of data changes can either be stored in an Audit Trail (diary) field on the data record, or stored as separate change records in a Change Log form. Only changed fields are audited for each transaction, and the audit log produced includes the user who made the change, time of the change, as well as the original and changed field values. All audited changes in a single transaction are included in a single log entry, rather than a separate entry for each field being changed. The documentation provided with the sample application explains how to add this field data auditing functionality to any existing Remedy data form. http://www.westoverconsulting.co.uk/utilitiesAudit.html or http://www.buoyantsolutions.net http://www.buoyantsolutions.net/ under the Downloads...ARS 7.x section Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk mailto:david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk http://www.westoverconsulting.co.uk/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: AR Error 326 Message Customization - Urgent
Your best option is to use an Active Link to throw out your custom error message. I don't think you can customize the system error message. James On Apr 16, 9:24 am, Meenakshinathan kmnat...@gmail.com wrote: Hi All, I have some of the fields as a required field in a form. If that fields are null and when i try to push the null values via filter it throws the system error message Required field cannot be set as NULL 537876345(ARError 326). I am trying to customize this error message such that, Please fill the mandatory field 'User Name*'(ARError 326). I am able to set the string via AR system message catlog. but i could not replace the field database name in the field ID. Have any body customized this error message which replaces the field ID also? I don't want to add any Active Link to check this, using the system error message i want to customize it, please let me know if possible or not. Thanks, Meenakshinathan ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Sending email using preformat
I agree that an html email template would work best. This gives you full control over the body of the email. For un-formatted emails, I have noticed that the order in which you select the fields to be included in the email, is the order in which they will be displayed in the body of the message. James On Apr 15, 9:06 pm, Eli Schilling eli.schill...@thecreek.com wrote: You could modify the notification generator workflow (I forget the exact name of the final filter that actually sends the message) to use an HTML-formatted template. Then update your Notification Messages records with HTML formatting instead of plain text. If you plan to use the out of the box notification workflow this is an all or nothing change. -Eli From: Action Request System discussion list(ARSList) on behalf of James Pifer Sent: Wed 4/15/2009 6:42 PM To: arsl...@arslist.org Subject: Sending email using preformat We're using ARS 7.x. Is there any way to send an email notification and force the body to use preformat so you can force things to stay on one line instead of wrapping? For example, in the Notify Text you could have: Status=$Status$ Group=$Assigned To Group$ Summary=$Summary$ So this email would come through and the body would have three lines. Even if Summary is long it would stay in one field. Not sure whether or not Including selected fields would do this, but I need to be able to control the order of the fields in the message. Thanks, James ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Sample application - data-driven field auditing
Thanks Rob, I was thinking this is now the ITSMProblemList but apparently there are a few dinosaurs left after all... The ARS engine still rocks. Gidd _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tucker, Rob Sent: Thursday, April 16, 2009 7:39 AM To: arslist@ARSLIST.ORG Subject: Re: Sample application - data-driven field auditing ** This is very well thought out David. Thanks for sharing. There are still a bunch of us dinosaurs out here Gidd :) -Rob New Edge Networks _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gidd Sent: Thursday, April 16, 2009 6:28 AM To: arslist@ARSLIST.ORG Subject: OT: Sample application - data-driven field auditing ** Comments: I have indeed placed a copy of this solution in the download section of our website. From the less then stellar responses of the ARS List it seems like we are dinosaurs and folks on the list just don't write their own code any more, pity. Nonetheless this is a well thought out solution that can save countless hours of time. For those of you that DO write your own code this is well worth a download and review. David was very thorough and even included documentation. Gidd _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Sanders Sent: Wednesday, April 15, 2009 10:01 AM To: arslist@ARSLIST.ORG Subject: Sample application - data-driven field auditing ** Hi All Here is a link to a small free application download to demonstrate a data-driven approach to field data auditing which I hope will be of use to some of you. The sample application demonstrates how changes to field data can be recorded. Rather than creating separate filters for each field to be audited, the application uses a data-driven approach where fields can be added to or removed from the list being audited without requiring any workflow changes. The audit of data changes can either be stored in an Audit Trail (diary) field on the data record, or stored as separate change records in a Change Log form. Only changed fields are audited for each transaction, and the audit log produced includes the user who made the change, time of the change, as well as the original and changed field values. All audited changes in a single transaction are included in a single log entry, rather than a separate entry for each field being changed. The documentation provided with the sample application explains how to add this field data auditing functionality to any existing Remedy data form. http://www.westoverconsulting.co.uk/utilitiesAudit.html or http://www.buoyantsolutions.net http://www.buoyantsolutions.net/ under the Downloads.ARS 7.x section Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email mailto:david.sand...@westoverconsulting.co.uk david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk/ http://www.westoverconsulting.co.uk _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Incident Auto-Close # Days Config?
Any one know where the configuration field is to set the number of days to auto close an Incident? I see it's in Rules for Change, but cannot seem to find it in manuals or anywhere on any forms I looked at for Incident. I'm either staring right at it and don't see it, they've hidden much better in this version, or it is no longer a configurable Item... ARS 7.1 ITSM 7.0.3 Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Incident Auto-Close # Days Config?
It's hardcoded in an escalation. HPD:INC:AutoCloseResolved From: Mark Lev mark@rightstarsystems.com To: arslist@ARSLIST.ORG Date: 04/16/2009 10:28 AM Subject: Incident Auto-Close # Days Config? Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Any one know where the configuration field is to set the number of days to auto close an Incident? I see it's in Rules for Change, but cannot seem to find it in manuals or anywhere on any forms I looked at for Incident. I'm either staring right at it and don't see it, they've hidden much better in this version, or it is no longer a configurable Item... ARS 7.1 ITSM 7.0.3 Thanks, Mark _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Reporting/Printing Question
My understanding that reporting in the mid-tier was only available with Crystal. Anne Ramey -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, April 16, 2009 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: Reporting/Printing Question You could always try Jasper Reports...similar to Crystal but Java based and free...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L. Sent: Thursday, April 16, 2009 7:32 AM To: arslist@ARSLIST.ORG Subject: Re: Reporting/Printing Question I had just looked up the price Crystal Reports 2008. Is that report writer tool you're talking about, or is there a different one. The CR 2008 is $500 and the server version is $2500. I know that normally doesn't sound like very much money, but with things the way things are right now I would hate ask for anything. If that is the cheapest solution then I guess I will have to request approval, but I wanted to be sure there wasn't something I was missing. Thanks, Andy L. Mayfield Protection Control Technician Sr. Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Wednesday, April 15, 2009 1:45 PM To: arslist@ARSLIST.ORG Subject: Re: Reporting/Printing Question When you say you can't afford Crystal right now what do you mean? Crystal Enterprise? Or do you mean the CR Report Writer tool? William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com 715-410-8156 C -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L. Sent: Wednesday, April 15, 2009 1:14 PM To: arslist@ARSLIST.ORG Subject: Reporting/Printing Question We currently have a form that allows you to print screen by pressing a button on the form. It works most of the time without problems, but sometimes it prints blank pages and you have to go back and try again. From what I've read the WUT is a little flakey when it comes to printing. I would like to come up with a more reliable method of doing this. I thought I would try to have it create a report and print the report on the button press, but the output is pretty ugly and hard to read. From what I can tell I have very little or no control of how it's displayed (fonts, spacing etc..) using the canned reporting tool. I know a lot of people use Crystal and I assume it affords lots of options, but unfortunately the money is not there right now to purchase it. Anyone have any ideas? Windows OS MSSQL DB ARS 7.1 XP users with 7.1 p5 WUT Andy L. Mayfield Protection Control Technician Sr. Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Sample application - data-driven field auditing
I personally have never used an ITSM installation, and I've been doing this a bit over 10 years now :) _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gidd Sent: Thursday, April 16, 2009 9:08 AM To: arslist@ARSLIST.ORG Subject: Re: Sample application - data-driven field auditing ** Thanks Rob, I was thinking this is now the ITSMProblemList but apparently there are a few dinosaurs left after all... The ARS engine still rocks. Gidd _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tucker, Rob Sent: Thursday, April 16, 2009 7:39 AM To: arslist@ARSLIST.ORG Subject: Re: Sample application - data-driven field auditing ** This is very well thought out David. Thanks for sharing. There are still a bunch of us dinosaurs out here Gidd :) -Rob New Edge Networks _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gidd Sent: Thursday, April 16, 2009 6:28 AM To: arslist@ARSLIST.ORG Subject: OT: Sample application - data-driven field auditing ** Comments: I have indeed placed a copy of this solution in the download section of our website. From the less then stellar responses of the ARS List it seems like we are dinosaurs and folks on the list just don't write their own code any more, pity. Nonetheless this is a well thought out solution that can save countless hours of time. For those of you that DO write your own code this is well worth a download and review. David was very thorough and even included documentation. Gidd _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Sanders Sent: Wednesday, April 15, 2009 10:01 AM To: arslist@ARSLIST.ORG Subject: Sample application - data-driven field auditing ** Hi All Here is a link to a small free application download to demonstrate a data-driven approach to field data auditing which I hope will be of use to some of you. The sample application demonstrates how changes to field data can be recorded. Rather than creating separate filters for each field to be audited, the application uses a data-driven approach where fields can be added to or removed from the list being audited without requiring any workflow changes. The audit of data changes can either be stored in an Audit Trail (diary) field on the data record, or stored as separate change records in a Change Log form. Only changed fields are audited for each transaction, and the audit log produced includes the user who made the change, time of the change, as well as the original and changed field values. All audited changes in a single transaction are included in a single log entry, rather than a separate entry for each field being changed. The documentation provided with the sample application explains how to add this field data auditing functionality to any existing Remedy data form. http://www.westoverconsulting.co.uk/utilitiesAudit.html or http://www.buoyantsolutions.net http://www.buoyantsolutions.net/ under the Downloads.ARS 7.x section Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email mailto:david.sand...@westoverconsulting.co.uk david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk/ http://www.westoverconsulting.co.uk _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Remedy webservice didn't work after change computer name
Make sure you add the new remedy server name to the mid tier configuration. Do this through the mid tier config http://mid tier server/arsys/shared/config/config.jsp James On Apr 16, 9:01 am, Bhavsar, Bipin bipin.bhav...@capgemini.com wrote: Hi Maggie, Have you flushed Mid tier Cache before testing? Thanks Regards, Bipin Bhavsar / Capgemini India / Airoli (Mumbai). Consultant / ITSM (AOS) /: +91-22-39194300 / Extn: 2211236 / VoIP : 2212003. Cell: +91- 99 20 90 4470. C bipin.bhav...@capgemini.com bwww.in.capgemini.com Together. Free your energies -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of maggie2007 Sent: Thursday, April 16, 2009 8:18 AM To: arsl...@arslist.org Subject: Remedy webservice didn't work after change computer name I installed Remedy6.3 server and webtier on a virtual machine, then I make a copy of the virtual machine, rename it, then find that I cannot browse the webservice URL. Is there any configuration for me to change in order to make it work? It is a little bit time consuming to uninstall and reinstall. -- View this message in context:http://www.nabble.com/Remedy-webservice-didn%27t-work-after-change-co... Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
FW: BMC Software Invites You to a User Technology Day in Houston
This is the 4th time I have received this... wonder if they are not getting good attendance? From: BMC Software Sent: Thursday, April 16, 2009 10:36 AM To: Sanford, Claire Subject: BMC Software Invites You to a User Technology Day in Houston http://www.bmc.com/img.d/fred_banner_top.gif http://www.bmc.com/img.d/fred_Lside_banner.gif http://www.bmc.com/img.d/fred_Lside_banner2.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif BMC Technology Day http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/fred_Rside_banner.gif http://www.bmc.com/img.d/fred_Lsidebar.gif http://www.bmc.com/img.d/dot_clear.gif Join BMC Software for the premier BMC User Technology Day in Houston, April 30, 2009. This event provides an opportunity for all BMC Software users to learn about new updates and to network with peers. Location Intercontinental Hotel W. Loop-South Houston, TX Date April 30, 2009 8:30 a.m. - 4:30 p.m. Parking Please use the hotel parking and bring your parking ticket to the meeting for validation. Agenda http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif 8:30 a.m. Registration and Breakfast http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif 9:00 a.m. Welcome and Introductions http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif 9:15 a.m.BSM: The Next Generation of BMC Software http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif 10:00 a.m. b...@bmc John Richey - BMC Software, Office of the CIO http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif 11:00 a.m. Break http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif 11:15 a.m. Customer Presenter http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif 12:00 p.m. Lunch http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif 1:45 p.m.Breakout Sessions (attendees will select one to attend): Service Support Service Assurance Service Automation http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif 3:45 p.m.Application Problem Resolution (APR): The Hidden Cost of Developing and Supporting Applications http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif 4:30 p.m.Closing and Wrap-up http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif http://www.bmc.com/img.d/dot_clear.gif
Re: Reporting/Printing Question
That's the only 'supported' method...but there are plenty of other options available if you are willing to step out of the box a bit. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Thursday, April 16, 2009 9:31 AM To: arslist@ARSLIST.ORG Subject: Re: Reporting/Printing Question My understanding that reporting in the mid-tier was only available with Crystal. Anne Ramey -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, April 16, 2009 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: Reporting/Printing Question You could always try Jasper Reports...similar to Crystal but Java based and free...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L. Sent: Thursday, April 16, 2009 7:32 AM To: arslist@ARSLIST.ORG Subject: Re: Reporting/Printing Question I had just looked up the price Crystal Reports 2008. Is that report writer tool you're talking about, or is there a different one. The CR 2008 is $500 and the server version is $2500. I know that normally doesn't sound like very much money, but with things the way things are right now I would hate ask for anything. If that is the cheapest solution then I guess I will have to request approval, but I wanted to be sure there wasn't something I was missing. Thanks, Andy L. Mayfield Protection Control Technician Sr. Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Wednesday, April 15, 2009 1:45 PM To: arslist@ARSLIST.ORG Subject: Re: Reporting/Printing Question When you say you can't afford Crystal right now what do you mean? Crystal Enterprise? Or do you mean the CR Report Writer tool? William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com 715-410-8156 C -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L. Sent: Wednesday, April 15, 2009 1:14 PM To: arslist@ARSLIST.ORG Subject: Reporting/Printing Question We currently have a form that allows you to print screen by pressing a button on the form. It works most of the time without problems, but sometimes it prints blank pages and you have to go back and try again. From what I've read the WUT is a little flakey when it comes to printing. I would like to come up with a more reliable method of doing this. I thought I would try to have it create a report and print the report on the button press, but the output is pretty ugly and hard to read. From what I can tell I have very little or no control of how it's displayed (fonts, spacing etc..) using the canned reporting tool. I know a lot of people use Crystal and I assume it affords lots of options, but unfortunately the money is not there right now to purchase it. Anyone have any ideas? Windows OS MSSQL DB ARS 7.1 XP users with 7.1 p5 WUT Andy L. Mayfield Protection Control Technician Sr. Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Reporting/Printing Question
How do you allow the Mid Tier or Remedy client tool the ability to produce a report in a different format other than AR System or Crystal? Do you have to add entries to the ReportType table with the configuration setup in a particular way? I have always wondered if that is possible so that the Remedy system is not limited to interfacing with just Crystal for reporting. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, April 16, 2009 11:40 AM To: arslist@ARSLIST.ORG Subject: Re: Reporting/Printing Question That's the only 'supported' method...but there are plenty of other options available if you are willing to step out of the box a bit. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Thursday, April 16, 2009 9:31 AM To: arslist@ARSLIST.ORG Subject: Re: Reporting/Printing Question My understanding that reporting in the mid-tier was only available with Crystal. Anne Ramey -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, April 16, 2009 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: Reporting/Printing Question You could always try Jasper Reports...similar to Crystal but Java based and free...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L. Sent: Thursday, April 16, 2009 7:32 AM To: arslist@ARSLIST.ORG Subject: Re: Reporting/Printing Question I had just looked up the price Crystal Reports 2008. Is that report writer tool you're talking about, or is there a different one. The CR 2008 is $500 and the server version is $2500. I know that normally doesn't sound like very much money, but with things the way things are right now I would hate ask for anything. If that is the cheapest solution then I guess I will have to request approval, but I wanted to be sure there wasn't something I was missing. Thanks, Andy L. Mayfield Protection Control Technician Sr. Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Wednesday, April 15, 2009 1:45 PM To: arslist@ARSLIST.ORG Subject: Re: Reporting/Printing Question When you say you can't afford Crystal right now what do you mean? Crystal Enterprise? Or do you mean the CR Report Writer tool? William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com 715-410-8156 C -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L. Sent: Wednesday, April 15, 2009 1:14 PM To: arslist@ARSLIST.ORG Subject: Reporting/Printing Question We currently have a form that allows you to print screen by pressing a button on the form. It works most of the time without problems, but sometimes it prints blank pages and you have to go back and try again. From what I've read the WUT is a little flakey when it comes to printing. I would like to come up with a more reliable method of doing this. I thought I would try to have it create a report and print the report on the button press, but the output is pretty ugly and hard to read. From what I can tell I have very little or no control of how it's displayed (fonts, spacing etc..) using the canned reporting tool. I know a lot of people use Crystal and I assume it affords lots of options, but unfortunately the money is not there right now to purchase it. Anyone have any ideas? Windows OS MSSQL DB ARS 7.1 XP users with 7.1 p5 WUT Andy L. Mayfield Protection Control Technician Sr. Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
7.1 and Active Directory 2008 compatibility
Good morning, Has anyone tested 7.1 to see if it is compatible with AD 2008? I would look on supportweb to see the compatibility matrix, but it is no longer publicly available due to supportweb being down. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Form population conundrum
I am trying to come up with the best way of doing the following: I have a form with two fields: one character field and the other drop-down. Each has a maximum of about 8 unique records. What I want to do is create a cross reference file in that form of all possible combinations of those data values, and I want to populate it automatically from scratch. The trigger isn't all that important - I have some flexibility there. I cannot seed the data in the character field - it is read from the DB via a SQL call to a metatable, and each installation may have different data. I have thought about building a series of guides to read the data and create the data, or doing it directly in SQL. I have the SQL call to read the data for the character field already working in a menu that's attached to that field. The problem is that I can't figure out how to use the SQL to create new records via workflow, unless I also use a direct SQL call to write the data to the form. That's sounding like it might be a farily complex stored procedure that I have no experience in constructing. Anyone done something like this before? I thought it was going to be much easier than its looking like now, and I think I'm getting into analysis paralysis mode. Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Reporting/Printing Question
Remember that if you don't ask for it, you have absolutely no chance of getting it. At least if you ask for it, even with this economy, there is a slight chance. Besides, Crystal can be used by the entire company, so $2500 is pretty cheap. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L. Sent: Thursday, April 16, 2009 9:32 AM To: arslist@ARSLIST.ORG Subject: Re: Reporting/Printing Question I had just looked up the price Crystal Reports 2008. Is that report writer tool you're talking about, or is there a different one. The CR 2008 is $500 and the server version is $2500. I know that normally doesn't sound like very much money, but with things the way things are right now I would hate ask for anything. If that is the cheapest solution then I guess I will have to request approval, but I wanted to be sure there wasn't something I was missing. Thanks, Andy L. Mayfield Protection Control Technician Sr. Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Wednesday, April 15, 2009 1:45 PM To: arslist@ARSLIST.ORG Subject: Re: Reporting/Printing Question When you say you can't afford Crystal right now what do you mean? Crystal Enterprise? Or do you mean the CR Report Writer tool? William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com 715-410-8156 C -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L. Sent: Wednesday, April 15, 2009 1:14 PM To: arslist@ARSLIST.ORG Subject: Reporting/Printing Question We currently have a form that allows you to print screen by pressing a button on the form. It works most of the time without problems, but sometimes it prints blank pages and you have to go back and try again. From what I've read the WUT is a little flakey when it comes to printing. I would like to come up with a more reliable method of doing this. I thought I would try to have it create a report and print the report on the button press, but the output is pretty ugly and hard to read. From what I can tell I have very little or no control of how it's displayed (fonts, spacing etc..) using the canned reporting tool. I know a lot of people use Crystal and I assume it affords lots of options, but unfortunately the money is not there right now to purchase it. Anyone have any ideas? Windows OS MSSQL DB ARS 7.1 XP users with 7.1 p5 WUT Andy L. Mayfield Protection Control Technician Sr. Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Form population conundrum
Let me see if I'm understanding you correctly, you want to create a list of all the possible values (entries) that could be in that form? For example, if you had fields A and B, and A can have the values Y and Z, and B can have the values 1 and 2, you'd have the possible combinations: Y, 1 Y, 2 Z, 1 Z, 2 Is that what you're trying to get? If so, do you need workflow to generate it (i.e., does the system need to generate it automatically), or are you just trying to find a way to generate the list so that you have an initial set of data, perhaps that could even be imported? Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Thursday, April 16, 2009 9:57 AM To: arslist@ARSLIST.ORG Subject: Form population conundrum ** I am trying to come up with the best way of doing the following: I have a form with two fields: one character field and the other drop-down. Each has a maximum of about 8 unique records. What I want to do is create a cross reference file in that form of all possible combinations of those data values, and I want to populate it automatically from scratch. The trigger isn't all that important - I have some flexibility there. I cannot seed the data in the character field - it is read from the DB via a SQL call to a metatable, and each installation may have different data. I have thought about building a series of guides to read the data and create the data, or doing it directly in SQL. I have the SQL call to read the data for the character field already working in a menu that's attached to that field. The problem is that I can't figure out how to use the SQL to create new records via workflow, unless I also use a direct SQL call to write the data to the form. That's sounding like it might be a farily complex stored procedure that I have no experience in constructing. Anyone done something like this before? I thought it was going to be much easier than its looking like now, and I think I'm getting into analysis paralysis mode. Rick _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Form population conundrum
Basically, you have it right. The drop-down field contains known values. The character field is only populated by reading the metatable for the server in question. I need to read the DB for all of the values in the character field, then create (I don't really care how) the complete list of combinations. I then have workflow that can validate the combinations. Rick On Thu, Apr 16, 2009 at 9:03 AM, Lyle Taylor tayl...@ldschurch.org wrote: ** Let me see if I’m understanding you correctly, you want to create a list of all the possible values (entries) that could be in that form? For example, if you had fields A and B, and A can have the values “Y” and “Z”, and B can have the values 1 and 2, you’d have the possible combinations: “Y”, 1 “Y”, 2 “Z”, 1 “Z”, 2 Is that what you’re trying to get? If so, do you need workflow to generate it (i.e., does the system need to generate it automatically), or are you just trying to find a way to generate the list so that you have an initial set of data, perhaps that could even be imported? Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Rick Cook *Sent:* Thursday, April 16, 2009 9:57 AM *To:* arslist@ARSLIST.ORG *Subject:* Form population conundrum ** I am trying to come up with the best way of doing the following: I have a form with two fields: one character field and the other drop-down. Each has a maximum of about 8 unique records. What I want to do is create a cross reference file in that form of all possible combinations of those data values, and I want to populate it automatically from scratch. The trigger isn't all that important - I have some flexibility there. I cannot seed the data in the character field - it is read from the DB via a SQL call to a metatable, and each installation may have different data. I have thought about building a series of guides to read the data and create the data, or doing it directly in SQL. I have the SQL call to read the data for the character field already working in a menu that's attached to that field. The problem is that I can't figure out how to use the SQL to create new records via workflow, unless I also use a direct SQL call to write the data to the form. That's sounding like it might be a farily complex stored procedure that I have no experience in constructing. Anyone done something like this before? I thought it was going to be much easier than its looking like now, and I think I'm getting into analysis paralysis mode. Rick _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Form population conundrum
Well, one possibility might be to use a table that displays the character values that you care about and then a filter guide to loop over the table that calls a filter that contains a set of push fields actions (one for each value of the selection field) that pushes the currently selected character value and the selection field values to the form in question. For example, if you have the following table that lists the values read from the DB: C Val Y Z And your selection field has two values, you would have a filter guide to loop over the table that calls a filter with two push fields actions: Push $C Val$, Selection_Value_1 to My_Form Push $C Val$, Selection_Value_2 to My_Form Does that make sense? You would just need a way to trigger the filter guide when you want to populate the other form. The key to that working correctly, though, is that the character values in the table need to be unique (no duplicates). Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Thursday, April 16, 2009 10:08 AM To: arslist@ARSLIST.ORG Subject: Re: Form population conundrum ** Basically, you have it right. The drop-down field contains known values. The character field is only populated by reading the metatable for the server in question. I need to read the DB for all of the values in the character field, then create (I don't really care how) the complete list of combinations. I then have workflow that can validate the combinations. Rick On Thu, Apr 16, 2009 at 9:03 AM, Lyle Taylor tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote: ** Let me see if I'm understanding you correctly, you want to create a list of all the possible values (entries) that could be in that form? For example, if you had fields A and B, and A can have the values Y and Z, and B can have the values 1 and 2, you'd have the possible combinations: Y, 1 Y, 2 Z, 1 Z, 2 Is that what you're trying to get? If so, do you need workflow to generate it (i.e., does the system need to generate it automatically), or are you just trying to find a way to generate the list so that you have an initial set of data, perhaps that could even be imported? Lyle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Thursday, April 16, 2009 9:57 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Form population conundrum ** I am trying to come up with the best way of doing the following: I have a form with two fields: one character field and the other drop-down. Each has a maximum of about 8 unique records. What I want to do is create a cross reference file in that form of all possible combinations of those data values, and I want to populate it automatically from scratch. The trigger isn't all that important - I have some flexibility there. I cannot seed the data in the character field - it is read from the DB via a SQL call to a metatable, and each installation may have different data. I have thought about building a series of guides to read the data and create the data, or doing it directly in SQL. I have the SQL call to read the data for the character field already working in a menu that's attached to that field. The problem is that I can't figure out how to use the SQL to create new records via workflow, unless I also use a direct SQL call to write the data to the form. That's sounding like it might be a farily complex stored procedure that I have no experience in constructing. Anyone done something like this before? I thought it was going to be much easier than its looking like now, and I think I'm getting into analysis paralysis mode. Rick _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Reporting/Printing Question
We have a button that calls a java application (server side run process). The java application accepts the parameters and ends up running the jasper report which creates a file which is put in a location available to a web server. After the button is pressed it makes another button available to 'open report'...that report does an 'open url' process that points to the URL File that the file is available at. We have also (still do depending on how old the request is) used Perl to generate an XML string and then pass that xml string to FOP that uses an xsd to generate a PDF. Most recently we converted most of that process to a perl program that generates a hash that HTMLDOC understands that turns an HTML Template into an html file which we then convert to a PDF and email to the person who pressed the button. All of this is to say that your reporting is limited to your imagination of what you want to do, and finding tools that will do it. Yes, Remedy supports Crystal, and Crystal works well for those that want to spend the money and time using it. For those that don't, they can use other tools that are free to provide similar functionality. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A. Sent: Thursday, April 16, 2009 9:50 AM To: arslist@ARSLIST.ORG Subject: Re: Reporting/Printing Question How do you allow the Mid Tier or Remedy client tool the ability to produce a report in a different format other than AR System or Crystal? Do you have to add entries to the ReportType table with the configuration setup in a particular way? I have always wondered if that is possible so that the Remedy system is not limited to interfacing with just Crystal for reporting. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, April 16, 2009 11:40 AM To: arslist@ARSLIST.ORG Subject: Re: Reporting/Printing Question That's the only 'supported' method...but there are plenty of other options available if you are willing to step out of the box a bit. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Thursday, April 16, 2009 9:31 AM To: arslist@ARSLIST.ORG Subject: Re: Reporting/Printing Question My understanding that reporting in the mid-tier was only available with Crystal. Anne Ramey -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, April 16, 2009 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: Reporting/Printing Question You could always try Jasper Reports...similar to Crystal but Java based and free...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L. Sent: Thursday, April 16, 2009 7:32 AM To: arslist@ARSLIST.ORG Subject: Re: Reporting/Printing Question I had just looked up the price Crystal Reports 2008. Is that report writer tool you're talking about, or is there a different one. The CR 2008 is $500 and the server version is $2500. I know that normally doesn't sound like very much money, but with things the way things are right now I would hate ask for anything. If that is the cheapest solution then I guess I will have to request approval, but I wanted to be sure there wasn't something I was missing. Thanks, Andy L. Mayfield Protection Control Technician Sr. Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Wednesday, April 15, 2009 1:45 PM To: arslist@ARSLIST.ORG Subject: Re: Reporting/Printing Question When you say you can't afford Crystal right now what do you mean? Crystal Enterprise? Or do you mean the CR Report Writer tool? William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com 715-410-8156 C -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L. Sent: Wednesday, April 15, 2009 1:14 PM To: arslist@ARSLIST.ORG Subject: Reporting/Printing Question We currently have a form that allows you to print screen by pressing a button on the form. It works most of the time without problems, but sometimes it prints blank pages and you have to go back and try again. From what I've read the WUT is a little flakey when it comes to printing. I would like to come up with a more reliable method of doing this. I thought I would try to have it create a report and print the report on the button press, but the output is pretty ugly and hard to read. From what
Remedy and Mouse Scrollwheel Question
Hello all! I have a Remedy form that is long enough that one needs to scroll down to see the bottom. I can easily use the scrollwheel of my mouse to scroll up and down while in the Admin Tool. Why can't I do the same for that form in the User Tool? We're running ARS 7.0.01 patch 001 on the server and both client tools are 7.0.01 patch 001 as well. Appreciate the help! Joe Kasell Senior Systems Engineer Navy Federal Credit Union ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Form population conundrum
Some outer join of the form with itself enbeded into a select statement will give you all the combinations. Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @ http://www.SpeedUpARS.com - Original Message - From: Rick Cook Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Thursday, April 16, 2009 11:57 AM Subject: Form population conundrum ** I am trying to come up with the best way of doing the following: I have a form with two fields: one character field and the other drop-down. Each has a maximum of about 8 unique records. What I want to do is create a cross reference file in that form of all possible combinations of those data values, and I want to populate it automatically from scratch. The trigger isn't all that important - I have some flexibility there. I cannot seed the data in the character field - it is read from the DB via a SQL call to a metatable, and each installation may have different data. I have thought about building a series of guides to read the data and create the data, or doing it directly in SQL. I have the SQL call to read the data for the character field already working in a menu that's attached to that field. The problem is that I can't figure out how to use the SQL to create new records via workflow, unless I also use a direct SQL call to write the data to the form. That's sounding like it might be a farily complex stored procedure that I have no experience in constructing. Anyone done something like this before? I thought it was going to be much easier than its looking like now, and I think I'm getting into analysis paralysis mode. Rick _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Remedy and Mouse Scrollwheel Question
Joel, The form size is set by the view you see when you're looking at it in the admin tool. The user client assumes that whatever size your window is is the size you want it to appear in the user client. This is how you make the little dialog boxes exactly the size you want them. The flip side is that the largest the box can be is your screen size. Remedy assumes anything outside the immediate window is supposed to be hidden workflow. To make your fields visible to your users, you'll have to create a page holder and move your fields onto the tabs. This is also an excellent way to organize your fields. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell Sent: Thursday, April 16, 2009 1:27 PM To: arslist@ARSLIST.ORG Subject: Remedy and Mouse Scrollwheel Question Hello all! I have a Remedy form that is long enough that one needs to scroll down to see the bottom. I can easily use the scrollwheel of my mouse to scroll up and down while in the Admin Tool. Why can't I do the same for that form in the User Tool? We're running ARS 7.0.01 patch 001 on the server and both client tools are 7.0.01 patch 001 as well. Appreciate the help! Joe Kasell Senior Systems Engineer Navy Federal Credit Union ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Remedy and Mouse Scrollwheel Question
I believe he is just saying the mouse does not perform the vertical scrolling of the form. Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, April 16, 2009 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy and Mouse Scrollwheel Question Joel, The form size is set by the view you see when you're looking at it in the admin tool. The user client assumes that whatever size your window is is the size you want it to appear in the user client. This is how you make the little dialog boxes exactly the size you want them. The flip side is that the largest the box can be is your screen size. Remedy assumes anything outside the immediate window is supposed to be hidden workflow. To make your fields visible to your users, you'll have to create a page holder and move your fields onto the tabs. This is also an excellent way to organize your fields. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell Sent: Thursday, April 16, 2009 1:27 PM To: arslist@ARSLIST.ORG Subject: Remedy and Mouse Scrollwheel Question Hello all! I have a Remedy form that is long enough that one needs to scroll down to see the bottom. I can easily use the scrollwheel of my mouse to scroll up and down while in the Admin Tool. Why can't I do the same for that form in the User Tool? We're running ARS 7.0.01 patch 001 on the server and both client tools are 7.0.01 patch 001 as well. Appreciate the help! Joe Kasell Senior Systems Engineer Navy Federal Credit Union ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Remedy and Mouse Scrollwheel Question
That's entirely possible, Doug. I'm the sort of person who, when asked Is it still raining outside, or has it stopped? will answer Yes. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tanner, Doug Sent: Thursday, April 16, 2009 2:15 PM To: arslist@ARSLIST.ORG Subject: Possibly spam: Re: Remedy and Mouse Scrollwheel Question I believe he is just saying the mouse does not perform the vertical scrolling of the form. Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, April 16, 2009 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy and Mouse Scrollwheel Question Joel, The form size is set by the view you see when you're looking at it in the admin tool. The user client assumes that whatever size your window is is the size you want it to appear in the user client. This is how you make the little dialog boxes exactly the size you want them. The flip side is that the largest the box can be is your screen size. Remedy assumes anything outside the immediate window is supposed to be hidden workflow. To make your fields visible to your users, you'll have to create a page holder and move your fields onto the tabs. This is also an excellent way to organize your fields. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell Sent: Thursday, April 16, 2009 1:27 PM To: arslist@ARSLIST.ORG Subject: Remedy and Mouse Scrollwheel Question Hello all! I have a Remedy form that is long enough that one needs to scroll down to see the bottom. I can easily use the scrollwheel of my mouse to scroll up and down while in the Admin Tool. Why can't I do the same for that form in the User Tool? We're running ARS 7.0.01 patch 001 on the server and both client tools are 7.0.01 patch 001 as well. Appreciate the help! Joe Kasell Senior Systems Engineer Navy Federal Credit Union ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are If this message is a valid email, you can request that future messages from this source be processed normally through the email system by visiting http://www.ncmail.net/whitelist_procedures.htm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
run process issue
I'm having an issue with a run-process command from an active link: $PROCESS$ @@:echo $USER$ $colJobName$ $TIMESTAMP$ startrecon.log or $PROCESS$ echo $USER$ $colJobName$ $TIMESTAMP$ startrecon.log I get a system cannot find file specified error. This command from the command line creates the file if it doesn't exist. That's what I want. I've also passed the entire path with no luck. I've also tried specifying the full path to a file that does exist. What am I doing wrong? ARS 7.0, Linux RHEL 4 Anne Ramey ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: run process issue
Have you tried calling the command processor first? For example, $PROCESS$ @@:c:\windows\system32\cmd.exe /c echo $USER$ $colJobName$ $TIMESTAMP$ startrecon.log Just a SWAG... --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Thursday, April 16, 2009 2:42 PM To: arslist@ARSLIST.ORG Subject: run process issue ** I'm having an issue with a run-process command from an active link: $PROCESS$ @@:echo $USER$ $colJobName$ $TIMESTAMP$ startrecon.log or $PROCESS$ echo $USER$ $colJobName$ $TIMESTAMP$ startrecon.log I get a system cannot find file specified error. This command from the command line creates the file if it doesn't exist. That's what I want. I've also passed the entire path with no luck. I've also tried specifying the full path to a file that does exist. What am I doing wrong? ARS 7.0, Linux RHEL 4 Anne Ramey _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: run process issue
What if you add the full path to echo in the command: $PROCESS$ @@:/bin/echo $USER$ $colJobName$ $TIMESTAMP$ startrecon.log However, I suspect that that won't work either, because is a shell directive and will get interpreted as an argument to echo rather than telling the shell what to do with the output of the echo command. You might be better off writing a little shell script that take three command line arguments and effectively has this command in it. Something like this: #!/bin/sh echo $1 $2 $3 /path/to/startrecon.log Then your run process action would look like this: $PROCESS$ @@:/path/to/scrip $USER$ $colJobName$ $TIMESTAMP$ Good luck. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Thursday, April 16, 2009 12:42 PM To: arslist@ARSLIST.ORG Subject: run process issue ** I'm having an issue with a run-process command from an active link: $PROCESS$ @@:echo $USER$ $colJobName$ $TIMESTAMP$ startrecon.log or $PROCESS$ echo $USER$ $colJobName$ $TIMESTAMP$ startrecon.log I get a system cannot find file specified error. This command from the command line creates the file if it doesn't exist. That's what I want. I've also passed the entire path with no luck. I've also tried specifying the full path to a file that does exist. What am I doing wrong? ARS 7.0, Linux RHEL 4 Anne Ramey _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: run process issue
Yeah, right... Me thinking Windows, you thinking Unix J --- J. Tarzan Shyman From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Thursday, April 16, 2009 2:51 PM To: arslist@ARSLIST.ORG Subject: Re: run process issue ** What if you add the full path to echo in the command: $PROCESS$ @@:/bin/echo $USER$ $colJobName$ $TIMESTAMP$ startrecon.log However, I suspect that that won't work either, because is a shell directive and will get interpreted as an argument to echo rather than telling the shell what to do with the output of the echo command. You might be better off writing a little shell script that take three command line arguments and effectively has this command in it. Something like this: #!/bin/sh echo $1 $2 $3 /path/to/startrecon.log Then your run process action would look like this: $PROCESS$ @@:/path/to/scrip $USER$ $colJobName$ $TIMESTAMP$ Good luck. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Thursday, April 16, 2009 12:42 PM To: arslist@ARSLIST.ORG Subject: run process issue ** I'm having an issue with a run-process command from an active link: $PROCESS$ @@:echo $USER$ $colJobName$ $TIMESTAMP$ startrecon.log or $PROCESS$ echo $USER$ $colJobName$ $TIMESTAMP$ startrecon.log I get a system cannot find file specified error. This command from the command line creates the file if it doesn't exist. That's what I want. I've also passed the entire path with no luck. I've also tried specifying the full path to a file that does exist. What am I doing wrong? ARS 7.0, Linux RHEL 4 Anne Ramey _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Remedy and Mouse Scrollwheel Question
Doug, That's exactly what I'm saying. I'm very well aware of the page holders. This situation has to do with a custom form built for one of our departments here which actually is a user agreement with signature blocks at the end. Using page holders was suggested but the customer wanted the agreement to be on one page, so to speak. They want to know why the mouse scrollwheel isn't working in the user tool when this form appears. What's curious is that if I were to click down on the scrollwheel, the mouse pointer changes to a double-arrow, and I can move the mouse forward and back on the mousepad in order to scroll up and down on the screen. What would make that use of the scrollwheel different in the user tool than the more common use that the customer wants to see work? Joe Kasell Senior Systems Engineer Navy Federal Credit Union Have a Remedy issue or question? Email your query to the Remedy_Administrators mailbox in Notes. Tanner, Doug doug.tan...@comp ASS-USA.COM To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list (ARSList)Subject arsl...@arslist. Re: Remedy and Mouse Scrollwheel ORG Question 04/16/2009 02:15 PM Please respond to arsl...@arslist.o RG I believe he is just saying the mouse does not perform the vertical scrolling of the form. Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, April 16, 2009 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy and Mouse Scrollwheel Question Joel, The form size is set by the view you see when you're looking at it in the admin tool. The user client assumes that whatever size your window is is the size you want it to appear in the user client. This is how you make the little dialog boxes exactly the size you want them. The flip side is that the largest the box can be is your screen size. Remedy assumes anything outside the immediate window is supposed to be hidden workflow. To make your fields visible to your users, you'll have to create a page holder and move your fields onto the tabs. This is also an excellent way to organize your fields. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell Sent: Thursday, April 16, 2009 1:27 PM To: arslist@ARSLIST.ORG Subject: Remedy and Mouse Scrollwheel Question Hello all! I have a Remedy form that is long enough that one needs to scroll down to see the bottom. I can easily use the scrollwheel of my mouse to scroll up and down while in the Admin Tool. Why can't I do the same for that form in the User Tool? We're running ARS 7.0.01 patch 001 on the server and both client tools are 7.0.01 patch 001 as well. Appreciate the help! Joe Kasell Senior Systems Engineer Navy Federal Credit Union ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person (s= ) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended rec= ipient of this e-mail and have received it in error, please immediately not= ify the sender by return email and then delete it from your mailbox. This m= essage may be protected by the attorney-client
Re: Remedy and Mouse Scrollwheel Question
The scroll wheel will scroll the Results List or a multi-line text field. I think the issue is that when you are on the Details pane you are always in a field or have object active (like a tab) and that is intercepting the scroll command. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell Sent: Thursday, April 16, 2009 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy and Mouse Scrollwheel Question Doug, That's exactly what I'm saying. I'm very well aware of the page holders. This situation has to do with a custom form built for one of our departments here which actually is a user agreement with signature blocks at the end. Using page holders was suggested but the customer wanted the agreement to be on one page, so to speak. They want to know why the mouse scrollwheel isn't working in the user tool when this form appears. What's curious is that if I were to click down on the scrollwheel, the mouse pointer changes to a double-arrow, and I can move the mouse forward and back on the mousepad in order to scroll up and down on the screen. What would make that use of the scrollwheel different in the user tool than the more common use that the customer wants to see work? Joe Kasell Senior Systems Engineer Navy Federal Credit Union Have a Remedy issue or question? Email your query to the Remedy_Administrators mailbox in Notes. -Original Message- I believe he is just saying the mouse does not perform the vertical scrolling of the form. Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, April 16, 2009 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy and Mouse Scrollwheel Question Joel, The form size is set by the view you see when you're looking at it in the admin tool. The user client assumes that whatever size your window is is the size you want it to appear in the user client. This is how you make the little dialog boxes exactly the size you want them. The flip side is that the largest the box can be is your screen size. Remedy assumes anything outside the immediate window is supposed to be hidden workflow. To make your fields visible to your users, you'll have to create a page holder and move your fields onto the tabs. This is also an excellent way to organize your fields. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell Sent: Thursday, April 16, 2009 1:27 PM To: arslist@ARSLIST.ORG Subject: Remedy and Mouse Scrollwheel Question Hello all! I have a Remedy form that is long enough that one needs to scroll down to see the bottom. I can easily use the scrollwheel of my mouse to scroll up and down while in the Admin Tool. Why can't I do the same for that form in the User Tool? We're running ARS 7.0.01 patch 001 on the server and both client tools are 7.0.01 patch 001 as well. Appreciate the help! Joe Kasell Senior Systems Engineer Navy Federal Credit Union ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: run process issue
I tried this, and still get The system cannot find the file specified. Now my command is: $PROCESS$ @@:/opt/ar/remedy/bin/logreconstart.sh $USER$ $colJobName$ $TIMESTAMP$ and the script is just what you suggested: #!/bin/sh echo $1 $2 $3 /opt/ar/remedy/cmdb/Logs/startrecon.log And it is in place with execute permissions. ??? Anne Ramey From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Thursday, April 16, 2009 2:51 PM To: arslist@ARSLIST.ORG Subject: Re: run process issue ** What if you add the full path to echo in the command: $PROCESS$ @@:/bin/echo $USER$ $colJobName$ $TIMESTAMP$ startrecon.log However, I suspect that that won't work either, because is a shell directive and will get interpreted as an argument to echo rather than telling the shell what to do with the output of the echo command. You might be better off writing a little shell script that take three command line arguments and effectively has this command in it. Something like this: #!/bin/sh echo $1 $2 $3 /path/to/startrecon.log Then your run process action would look like this: $PROCESS$ @@:/path/to/scrip $USER$ $colJobName$ $TIMESTAMP$ Good luck. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Thursday, April 16, 2009 12:42 PM To: arslist@ARSLIST.ORG Subject: run process issue ** I'm having an issue with a run-process command from an active link: $PROCESS$ @@:echo $USER$ $colJobName$ $TIMESTAMP$ startrecon.log or $PROCESS$ echo $USER$ $colJobName$ $TIMESTAMP$ startrecon.log I get a system cannot find file specified error. This command from the command line creates the file if it doesn't exist. That's what I want. I've also passed the entire path with no luck. I've also tried specifying the full path to a file that does exist. What am I doing wrong? ARS 7.0, Linux RHEL 4 Anne Ramey _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: run process issue
Is this is a Run Process action or a Set Fields action in the Active Link? A Run Process action won't have $PROCESS$ (it would just be the @@ to make it run on the server. A Set Fields action uses the $PROCESS$ to return something to the active link. Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Thursday, April 16, 2009 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: run process issue ** I tried this, and still get The system cannot find the file specified. Now my command is: $PROCESS$ @@:/opt/ar/remedy/bin/logreconstart.sh $USER$ $colJobName$ $TIMESTAMP$ and the script is just what you suggested: #!/bin/sh echo $1 $2 $3 /opt/ar/remedy/cmdb/Logs/startrecon.log And it is in place with execute permissions. ??? Anne Ramey From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Thursday, April 16, 2009 2:51 PM To: arslist@ARSLIST.ORG Subject: Re: run process issue ** What if you add the full path to echo in the command: $PROCESS$ @@:/bin/echo $USER$ $colJobName$ $TIMESTAMP$ startrecon.log However, I suspect that that won't work either, because is a shell directive and will get interpreted as an argument to echo rather than telling the shell what to do with the output of the echo command. You might be better off writing a little shell script that take three command line arguments and effectively has this command in it. Something like this: #!/bin/sh echo $1 $2 $3 /path/to/startrecon.log Then your run process action would look like this: $PROCESS$ @@:/path/to/scrip $USER$ $colJobName$ $TIMESTAMP$ Good luck. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Thursday, April 16, 2009 12:42 PM To: arslist@ARSLIST.ORG Subject: run process issue ** I'm having an issue with a run-process command from an active link: $PROCESS$ @@:echo $USER$ $colJobName$ $TIMESTAMP$ startrecon.log or $PROCESS$ echo $USER$ $colJobName$ $TIMESTAMP$ startrecon.log I get a system cannot find file specified error. This command from the command line creates the file if it doesn't exist. That's what I want. I've also passed the entire path with no luck. I've also tried specifying the full path to a file that does exist. What am I doing wrong? ARS 7.0, Linux RHEL 4 Anne Ramey ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: run process issue
Hmm...Troubleshooting 1. Is the execute bit set on the logreconstart.sh script? (I assume this will get a Of course response, but I had to ask) 2. Are you trying to execute the $PROCESS$ from a Run Process action or a Set Fields? 3. If you turn on ACL logging what do you see in the log? --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Thursday, April 16, 2009 3:09 PM To: arslist@ARSLIST.ORG Subject: Re: run process issue ** I tried this, and still get The system cannot find the file specified. Now my command is: $PROCESS$ @@:/opt/ar/remedy/bin/logreconstart.sh $USER$ $colJobName$ $TIMESTAMP$ and the script is just what you suggested: #!/bin/sh echo $1 $2 $3 /opt/ar/remedy/cmdb/Logs/startrecon.log And it is in place with execute permissions. ??? Anne Ramey From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Thursday, April 16, 2009 2:51 PM To: arslist@ARSLIST.ORG Subject: Re: run process issue ** What if you add the full path to echo in the command: $PROCESS$ @@:/bin/echo $USER$ $colJobName$ $TIMESTAMP$ startrecon.log However, I suspect that that won't work either, because is a shell directive and will get interpreted as an argument to echo rather than telling the shell what to do with the output of the echo command. You might be better off writing a little shell script that take three command line arguments and effectively has this command in it. Something like this: #!/bin/sh echo $1 $2 $3 /path/to/startrecon.log Then your run process action would look like this: $PROCESS$ @@:/path/to/scrip $USER$ $colJobName$ $TIMESTAMP$ Good luck. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Thursday, April 16, 2009 12:42 PM To: arslist@ARSLIST.ORG Subject: run process issue ** I'm having an issue with a run-process command from an active link: $PROCESS$ @@:echo $USER$ $colJobName$ $TIMESTAMP$ startrecon.log or $PROCESS$ echo $USER$ $colJobName$ $TIMESTAMP$ startrecon.log I get a system cannot find file specified error. This command from the command line creates the file if it doesn't exist. That's what I want. I've also passed the entire path with no luck. I've also tried specifying the full path to a file that does exist. What am I doing wrong? ARS 7.0, Linux RHEL 4 Anne Ramey _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Remedy and Mouse Scrollwheel Question
Fred, Appreciate the response. That makes a lot of sense. Joe Kasell Senior Systems Engineer Navy Federal Credit Union Grooms, Frederick W frederick.w.groo To m...@xo.comarslist@ARSLIST.ORG Sent by: Action cc Request System discussion list Subject (ARSList)Re: Remedy and Mouse Scrollwheel arsl...@arslist. Question ORG 04/16/2009 03:04 PM Please respond to arsl...@arslist.o RG The scroll wheel will scroll the Results List or a multi-line text field. I think the issue is that when you are on the Details pane you are always in a field or have object active (like a tab) and that is intercepting the scroll command.=20 Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell Sent: Thursday, April 16, 2009 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy and Mouse Scrollwheel Question Doug, That's exactly what I'm saying. I'm very well aware of the page holders. This situation has to do with a custom form built for one of our departments here which actually is a user agreement with signature blocks at the end. Using page holders was suggested but the customer wanted the agreement to be on one page, so to speak. They want to know why the mouse scrollwheel isn't working in the user tool when this form appears. What's curious is that if I were to click down on the scrollwheel, the mouse pointer changes to a double-arrow, and I can move the mouse forward and back on the mousepad in order to scroll up and down on the screen. What would make that use of the scrollwheel different in the user tool than the more common use that the customer wants to see work? Joe Kasell Senior Systems Engineer Navy Federal Credit Union Have a Remedy issue or question? Email your query to the Remedy_Administrators mailbox in Notes. -Original Message- I believe he is just saying the mouse does not perform the vertical scrolling of the form. Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, April 16, 2009 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy and Mouse Scrollwheel Question Joel, The form size is set by the view you see when you're looking at it in the admin tool. The user client assumes that whatever size your window is is the size you want it to appear in the user client. This is how you make the little dialog boxes exactly the size you want them. The flip side is that the largest the box can be is your screen size. Remedy assumes anything outside the immediate window is supposed to be hidden workflow. To make your fields visible to your users, you'll have to create a page holder and move your fields onto the tabs. This is also an excellent way to organize your fields. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell Sent: Thursday, April 16, 2009 1:27 PM To: arslist@ARSLIST.ORG Subject: Remedy and Mouse Scrollwheel Question Hello all! I have a Remedy form that is long enough that one needs to scroll down to see the bottom. I can easily use the scrollwheel of my mouse to scroll up and down while in the Admin Tool. Why can't I do the same for that form in the User Tool? We're running ARS 7.0.01 patch 001 on the server and both client tools are 7.0.01 patch 001 as well. Appreciate the help! Joe Kasell Senior Systems Engineer Navy Federal Credit Union
Re: AR Server crashes while copying a form
Dear Zaheer: We had the same issue. We fixed it by turning off the Brie server. A couple of months later we went through the entire list of work for the Brie server. (This is found in forms.) We deleted this work (which was the culprit of the problem), and restarted the Brie server. It has run quietly ever since. Thorin -Original Message- From: Zaheer Malik [mailto:z.ma...@ftel.co.uk] Sent: Thursday, April 16, 2009 3:04 AM Subject: AR Server crashes while copying a form Hi all Remedy server (Version: 6.00.01 Patch 1368) goes down very frequently with ARNOTE 20 (and others), when trying to copy a view from our main helpdesk form then save. Currently the the form has 658 fields and 26 views. ARError log below can any one help or direct me to the possible cause thanks in advance Tue Apr 14 13:56:01 2009 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Tue Apr 14 13:56:01 2009 15 Tue Apr 14 13:56:01 2009 Distrib : AR System Distributed Server terminated when a signal was received by the server (ARDSNOTE 3000) Tue Apr 14 13:56:01 2009 15 Tue Apr 14 13:56:01 2009 Distrib : AR System Distributed Server terminated when a signal was received by the server (ARDSNOTE 3000) Tue Apr 14 13:56:01 2009 15 Tue Apr 14 13:56:01 2009 Dispatch : AR System Application server terminated when a signal/exception was received by the server (ARAPPNOTE 4500) Tue Apr 14 13:56:01 2009 15 Tue Apr 14 13:56:50 2009 BRIE : Message not in catalog; Message number = 4582 (ARAPPERR 4582) Tue Apr 14 13:56:50 2009 started Wed Feb 18 10:46:47 2009 by pid 9170 Tue Apr 14 13:56:50 2009 BRIE : Invalid session identifier supplied in the control record () ARERR - 161 Tue Apr 14 13:56:50 2009 BRIE : AR System Approval server terminated -- fatal error encountered (ARAPPNOTE 4501) Tue Apr 14 13:56:50 2009 BRIE : Message not in catalog; Message number = 4582 (ARAPPERR 4582) Tue Apr 14 13:56:50 2009 started Wed Feb 18 10:46:47 2009 by pid 9170 Tue Apr 14 13:56:50 2009 BRIE : Invalid session identifier supplied in the control record () ARERR - 161 Tue Apr 14 13:56:50 2009 BRIE : AR System Approval server terminated -- fatal error encountered (ARAPPNOTE 4501) Tue Apr 14 13:56:50 2009 BRIE : Message not in catalog; Message number = 4582 (ARAPPERR 4582) Tue Apr 14 13:56:50 2009 started Wed Feb 18 10:46:47 2009 by pid 9170 Tue Apr 14 13:56:50 2009 BRIE : Invalid session identifier supplied in the control record () ARERR - 161 Tue Apr 14 13:56:50 2009 BRIE : AR System Approval server terminated -- fatal error encountered (ARAPPNOTE 4501) Tue Apr 14 13:56:50 2009 BRIE : Message not in catalog; Message number = 4582 (ARAPPERR 4582) Tue Apr 14 13:56:50 2009 started Wed Feb 18 10:46:47 2009 by pid 9170 Tue Apr 14 13:56:50 2009 BRIE : Invalid session identifier supplied in the control record () ARERR - 161 Tue Apr 14 13:56:50 2009 BRIE : AR System Approval server terminated -- fatal error encountered (ARAPPNOTE 4501) Tue Apr 14 13:56:50 2009 BRIE : Message not in catalog; Message number = 4582 (ARAPPERR 4582) Tue Apr 14 13:56:50 2009 started Wed Feb 18 10:46:47 2009 by pid 9170 Tue Apr 14 13:56:50 2009 BRIE : Invalid session identifier supplied in the control record () ARERR - 161 Tue Apr 14 13:56:50 2009 BRIE : AR System Approval server terminated -- fatal error encountered (ARAPPNOTE 4501) Tue Apr 14 14:03:05 2009 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Tue Apr 14 14:03:05 2009 11 Tue Apr 14 14:03:11 2009 Dispatch : Cannot establish a network connection to the AR System server (remedy.z.co.uk : RPC: Miscellaneous tli error - An event requires attentionNo message of desired type) ARERR - 90 Tue Apr 14 14:17:37 2009 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Tue Apr 14 14:17:37 2009 11 Tue Apr 14 14:18:12 2009 Dispatch : Cannot establish a network connection to the AR System server (remedy.z.co.uk : RPC: Miscellaneous tli error - An event requires attentionNo message of desired type) ARERR - 90 Tue Apr 14 14:20:00 2009 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Tue Apr 14 14:20:00 2009 11 Tue Apr 14 14:33:53 2009 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Tue Apr 14 14:33:53 2009 15 Tue Apr 14 14:33:53 2009 Distrib : AR System Distributed Server terminated when a signal was received by the server (ARDSNOTE 3000) Tue Apr 14 14:33:53 2009 15 Tue Apr 14 14:33:53 2009 Distrib : AR System Distributed Server terminated when a signal was received by the server (ARDSNOTE 3000) Tue Apr 14 14:33:53 2009 15 Tue Apr 14 14:33:53 2009 Dispatch : AR System Application server terminated when a signal/exception was received by the server
Re: Remedy and Mouse Scrollwheel Question
BTW, the web client enables the use of the mouse wheel in both the Results list and the Details pane. If it's an option, you could encourage your user base to use the web client if they require this functionality. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell Sent: Thursday, April 16, 2009 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy and Mouse Scrollwheel Question Fred, Appreciate the response. That makes a lot of sense. Joe Kasell Senior Systems Engineer Navy Federal Credit Union Grooms, Frederick W frederick.w.groo To m...@xo.comarslist@ARSLIST.ORG Sent by: Action cc Request System discussion list Subject (ARSList)Re: Remedy and Mouse Scrollwheel arsl...@arslist. Question ORG 04/16/2009 03:04 PM Please respond to arsl...@arslist.o RG The scroll wheel will scroll the Results List or a multi-line text field. I think the issue is that when you are on the Details pane you are always in a field or have object active (like a tab) and that is intercepting the scroll command.=20 Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell Sent: Thursday, April 16, 2009 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy and Mouse Scrollwheel Question Doug, That's exactly what I'm saying. I'm very well aware of the page holders. This situation has to do with a custom form built for one of our departments here which actually is a user agreement with signature blocks at the end. Using page holders was suggested but the customer wanted the agreement to be on one page, so to speak. They want to know why the mouse scrollwheel isn't working in the user tool when this form appears. What's curious is that if I were to click down on the scrollwheel, the mouse pointer changes to a double-arrow, and I can move the mouse forward and back on the mousepad in order to scroll up and down on the screen. What would make that use of the scrollwheel different in the user tool than the more common use that the customer wants to see work? Joe Kasell Senior Systems Engineer Navy Federal Credit Union Have a Remedy issue or question? Email your query to the Remedy_Administrators mailbox in Notes. -Original Message- I believe he is just saying the mouse does not perform the vertical scrolling of the form. Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, April 16, 2009 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy and Mouse Scrollwheel Question Joel, The form size is set by the view you see when you're looking at it in the admin tool. The user client assumes that whatever size your window is is the size you want it to appear in the user client. This is how you make the little dialog boxes exactly the size you want them. The flip side is that the largest the box can be is your screen size. Remedy assumes anything outside the immediate window is supposed to be hidden workflow. To make your fields visible to your
Re: run process issue
Yes, the execute bits are on. I've changed it to @@:/opt/ar/remedy/bin/logreconstart.sh $USER$ $colJobName$ $TIMESTAMP$ as a run process command. ACL logging? Anne Ramey From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shyman, Jonathan Sent: Thursday, April 16, 2009 3:17 PM To: arslist@ARSLIST.ORG Subject: Re: run process issue ** Hmm...Troubleshooting 1. Is the execute bit set on the logreconstart.sh script? (I assume this will get a Of course response, but I had to ask) 2. Are you trying to execute the $PROCESS$ from a Run Process action or a Set Fields? 3. If you turn on ACL logging what do you see in the log? --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Thursday, April 16, 2009 3:09 PM To: arslist@ARSLIST.ORG Subject: Re: run process issue ** I tried this, and still get The system cannot find the file specified. Now my command is: $PROCESS$ @@:/opt/ar/remedy/bin/logreconstart.sh $USER$ $colJobName$ $TIMESTAMP$ and the script is just what you suggested: #!/bin/sh echo $1 $2 $3 /opt/ar/remedy/cmdb/Logs/startrecon.log And it is in place with execute permissions. ??? Anne Ramey From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Thursday, April 16, 2009 2:51 PM To: arslist@ARSLIST.ORG Subject: Re: run process issue ** What if you add the full path to echo in the command: $PROCESS$ @@:/bin/echo $USER$ $colJobName$ $TIMESTAMP$ startrecon.log However, I suspect that that won't work either, because is a shell directive and will get interpreted as an argument to echo rather than telling the shell what to do with the output of the echo command. You might be better off writing a little shell script that take three command line arguments and effectively has this command in it. Something like this: #!/bin/sh echo $1 $2 $3 /path/to/startrecon.log Then your run process action would look like this: $PROCESS$ @@:/path/to/scrip $USER$ $colJobName$ $TIMESTAMP$ Good luck. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Thursday, April 16, 2009 12:42 PM To: arslist@ARSLIST.ORG Subject: run process issue ** I'm having an issue with a run-process command from an active link: $PROCESS$ @@:echo $USER$ $colJobName$ $TIMESTAMP$ startrecon.log or $PROCESS$ echo $USER$ $colJobName$ $TIMESTAMP$ startrecon.log I get a system cannot find file specified error. This command from the command line creates the file if it doesn't exist. That's what I want. I've also passed the entire path with no luck. I've also tried specifying the full path to a file that does exist. What am I doing wrong? ARS 7.0, Linux RHEL 4 Anne Ramey _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: run process issue
Yeah, ACL. You know, that thing that pro athletes are always tearing... No, seriously I mean the active link logs in AR User. They can sometimes show more info than the error message would. --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Thursday, April 16, 2009 3:45 PM To: arslist@ARSLIST.ORG Subject: Re: run process issue ** Yes, the execute bits are on. I've changed it to @@:/opt/ar/remedy/bin/logreconstart.sh $USER$ $colJobName$ $TIMESTAMP$ as a run process command. ACL logging? Anne Ramey From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shyman, Jonathan Sent: Thursday, April 16, 2009 3:17 PM To: arslist@ARSLIST.ORG Subject: Re: run process issue ** Hmm...Troubleshooting 1. Is the execute bit set on the logreconstart.sh script? (I assume this will get a Of course response, but I had to ask) 2. Are you trying to execute the $PROCESS$ from a Run Process action or a Set Fields? 3. If you turn on ACL logging what do you see in the log? --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Thursday, April 16, 2009 3:09 PM To: arslist@ARSLIST.ORG Subject: Re: run process issue ** I tried this, and still get The system cannot find the file specified. Now my command is: $PROCESS$ @@:/opt/ar/remedy/bin/logreconstart.sh $USER$ $colJobName$ $TIMESTAMP$ and the script is just what you suggested: #!/bin/sh echo $1 $2 $3 /opt/ar/remedy/cmdb/Logs/startrecon.log And it is in place with execute permissions. ??? Anne Ramey From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Thursday, April 16, 2009 2:51 PM To: arslist@ARSLIST.ORG Subject: Re: run process issue ** What if you add the full path to echo in the command: $PROCESS$ @@:/bin/echo $USER$ $colJobName$ $TIMESTAMP$ startrecon.log However, I suspect that that won't work either, because is a shell directive and will get interpreted as an argument to echo rather than telling the shell what to do with the output of the echo command. You might be better off writing a little shell script that take three command line arguments and effectively has this command in it. Something like this: #!/bin/sh echo $1 $2 $3 /path/to/startrecon.log Then your run process action would look like this: $PROCESS$ @@:/path/to/scrip $USER$ $colJobName$ $TIMESTAMP$ Good luck. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Thursday, April 16, 2009 12:42 PM To: arslist@ARSLIST.ORG Subject: run process issue ** I'm having an issue with a run-process command from an active link: $PROCESS$ @@:echo $USER$ $colJobName$ $TIMESTAMP$ startrecon.log or $PROCESS$ echo $USER$ $colJobName$ $TIMESTAMP$ startrecon.log I get a system cannot find file specified error. This command from the command line creates the file if it doesn't exist. That's what I want. I've also passed the entire path with no luck. I've also tried specifying the full path to a file that does exist. What am I doing wrong? ARS 7.0, Linux RHEL 4 Anne Ramey _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Deleting bogus core field
Dear List, We have a form in our test environment. On that form is a button that was mistakenly created with a field-id of 54. If we export the form definition and try to import it into our production system we get: The following item was not imported: ISA:Request (ARERR 55) Field ID is in the core field range but is not recognized: (54) (ARERR 404) If we try to delete the field we get: Cannot delete a core field : 54 (ARERR 349). How do we get rid of it? Dwayne Martin James Madison University (ARS 7.1, patch 2, RH Linux server, Oracle 10.2 db) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Deleting bogus core field
2 Ideas... 1 Delete it from the export def file, then re-import 2 Try changing its ID using archgid, then deleting it Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin Sent: Thursday, April 16, 2009 3:12 PM To: arslist@ARSLIST.ORG Subject: Deleting bogus core field Dear List, We have a form in our test environment. On that form is a button that was mistakenly created with a field-id of 54. If we export the form definition and try to import it into our production system we get: The following item was not imported: ISA:Request (ARERR 55) Field ID is in the core field range but is not recognized: (54) (ARERR 404) If we try to delete the field we get: Cannot delete a core field : 54 (ARERR 349). How do we get rid of it? Dwayne Martin James Madison University (ARS 7.1, patch 2, RH Linux server, Oracle 10.2 db) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Remedy and Mouse Scrollwheel Question
Thank you David. Currently, we're still wedded to the desktop client, but I can see a day in the future where accessing Remedy via the web client will become the standard. It's not my decision, but I can certainly encourage that approach. Thank you again, everybody! Joe Kasell Senior Systems Engineer Navy Federal Credit Union Easter, David david_eas...@bmc .COM To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list (ARSList)Subject arsl...@arslist. Re: Remedy and Mouse Scrollwheel ORG Question 04/16/2009 03:33 PM Please respond to arsl...@arslist.o RG BTW, the web client enables the use of the mouse wheel in both the Results = list and the Details pane. If it's an option, you could encourage your use= r base to use the web client if they require this functionality. =20 =20 -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. =20 The opinions, statements, and/or suggested courses of action expressed in t= his E-mail do not necessarily reflect those of BMC Software, Inc. My volun= tary participation in this forum is not intended to convey a role as a spok= esperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslis= T.ORG] On Behalf Of Joseph Kasell Sent: Thursday, April 16, 2009 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy and Mouse Scrollwheel Question Fred, Appreciate the response. That makes a lot of sense. Joe Kasell Senior Systems Engineer Navy Federal Credit Union = =20 Grooms, = =20 Frederick W = =20 frederick.w.groo To= =20 m...@xo.comarslist@ARSLIST.ORG= =20 Sent by: Action cc= =20 Request System = =20 discussion list Subject= =20 (ARSList)Re: Remedy and Mouse Scrollwheel = =20 arsl...@arslist. Question = =20 ORG = =20 = =20 = =20 04/16/2009 03:04 = =20 PM = =20 = =20 = =20 Please respond to= =20 arsl...@arslist.o= =20 RG= =20 = =20 = =20 The scroll wheel will scroll the Results List or a multi-line text field. = I think the issue is that when you are on the Details pane you are always i= n a field or have object active (like a tab) and that is intercepting the s= croll command.=3D20 Fred -Original Message- From: Action
Re: Deleting bogus core field SOLVED
Thanks, Fred. I thot of idea 1 as soon as I submitted the question. I had to not only delete the field description, but also edit num-fields. But it worked. Thanks again, Dwayne Original message Date: Thu, 16 Apr 2009 15:07:52 -0500 From: Grooms, Frederick W frederick.w.gro...@xo.com Subject: Re: Deleting bogus core field To: arslist@ARSLIST.ORG 2 Ideas... 1 Delete it from the export def file, then re-import 2 Try changing its ID using archgid, then deleting it Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin Sent: Thursday, April 16, 2009 3:12 PM To: arslist@ARSLIST.ORG Subject: Deleting bogus core field Dear List, We have a form in our test environment. On that form is a button that was mistakenly created with a field-id of 54. If we export the form definition and try to import it into our production system we get: The following item was not imported: ISA:Request (ARERR 55) Field ID is in the core field range but is not recognized: (54) (ARERR 404) If we try to delete the field we get: Cannot delete a core field : 54 (ARERR 349). How do we get rid of it? Dwayne Martin James Madison University (ARS 7.1, patch 2, RH Linux server, Oracle 10.2 db) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Remedy and Mouse Scrollwheel Question
This has bugged me for a while. I think the last time I remember it working was somewhere around ARS 4 (maybe 5). You had to click in a blank area of the form to set the focus but it worked. Odd thing is that I have noticed recently that the touch pad on my Toshiba Tecra laptop will scroll on WUT forms. So now I am starting to think it is driver/device related seeing as my hardware probably changed around the ARS 4/5 days also. Not sure if this is feasible in your environment. I have recently started using a free utility called KatMouse (http://kickme.to/katmouse). It will will scroll on whatever is under the mouse regardless of which window has focus. It does take a little getting used to not being able to scroll a selection menu unless you are hovering over it. Scroll -- Ctrl + Y, repeat used to be nice way to update a selection list field, save and move to the next record. Now you have to make sure you are right over the field. HTH, Jason On Thu, Apr 16, 2009 at 12:20 PM, Joseph Kasell joseph_kas...@navyfederal.org wrote: Fred, Appreciate the response. That makes a lot of sense. Joe Kasell Senior Systems Engineer Navy Federal Credit Union Grooms, Frederick W frederick.w.groo To m...@xo.comarslist@ARSLIST.ORG Sent by: Action cc Request System discussion list Subject (ARSList)Re: Remedy and Mouse Scrollwheel arsl...@arslist. Question ORG 04/16/2009 03:04 PM Please respond to arsl...@arslist.o RG The scroll wheel will scroll the Results List or a multi-line text field. I think the issue is that when you are on the Details pane you are always in a field or have object active (like a tab) and that is intercepting the scroll command.=20 Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell Sent: Thursday, April 16, 2009 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy and Mouse Scrollwheel Question Doug, That's exactly what I'm saying. I'm very well aware of the page holders. This situation has to do with a custom form built for one of our departments here which actually is a user agreement with signature blocks at the end. Using page holders was suggested but the customer wanted the agreement to be on one page, so to speak. They want to know why the mouse scrollwheel isn't working in the user tool when this form appears. What's curious is that if I were to click down on the scrollwheel, the mouse pointer changes to a double-arrow, and I can move the mouse forward and back on the mousepad in order to scroll up and down on the screen. What would make that use of the scrollwheel different in the user tool than the more common use that the customer wants to see work? Joe Kasell Senior Systems Engineer Navy Federal Credit Union Have a Remedy issue or question? Email your query to the Remedy_Administrators mailbox in Notes. -Original Message- I believe he is just saying the mouse does not perform the vertical scrolling of the form. Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, April 16, 2009 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy and Mouse Scrollwheel Question Joel, The form size is set by the view you see when you're looking at it in the admin tool. The user client assumes that whatever size your window is is the size you want it to appear in the user client. This is how you make the little dialog boxes exactly the size you want them. The flip side is that the largest the box can be is your screen size. Remedy assumes anything outside the immediate window is supposed to be hidden workflow. To make your fields visible to your users, you'll have to create a page holder and move your fields onto the tabs. This is also an excellent way to organize your fields. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell Sent: Thursday, April 16, 2009 1:27 PM To: arslist@ARSLIST.ORG Subject: Remedy and Mouse Scrollwheel Question Hello all! I have a Remedy form that is long enough that one needs to scroll down to see the bottom. I can easily use the scrollwheel of my mouse to scroll up and down while in the Admin Tool. Why can't I do the same for that form in the User Tool? We're running ARS 7.0.01 patch 001 on the server and both client tools are 7.0.01 patch 001 as well. Appreciate the help! Joe Kasell
Re: run process issue
Is this in a server group, or do you know that the user is connected to this specific server? If in a server group, did you put the script on all the servers? Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Thursday, April 16, 2009 1:45 PM To: arslist@ARSLIST.ORG Subject: Re: run process issue ** Yes, the execute bits are on. I've changed it to @@:/opt/ar/remedy/bin/logreconstart.sh $USER$ $colJobName$ $TIMESTAMP$ as a run process command. ACL logging? Anne Ramey From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shyman, Jonathan Sent: Thursday, April 16, 2009 3:17 PM To: arslist@ARSLIST.ORG Subject: Re: run process issue ** Hmm...Troubleshooting 1. Is the execute bit set on the logreconstart.sh script? (I assume this will get a Of course response, but I had to ask) 2. Are you trying to execute the $PROCESS$ from a Run Process action or a Set Fields? 3. If you turn on ACL logging what do you see in the log? --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Thursday, April 16, 2009 3:09 PM To: arslist@ARSLIST.ORG Subject: Re: run process issue ** I tried this, and still get The system cannot find the file specified. Now my command is: $PROCESS$ @@:/opt/ar/remedy/bin/logreconstart.sh $USER$ $colJobName$ $TIMESTAMP$ and the script is just what you suggested: #!/bin/sh echo $1 $2 $3 /opt/ar/remedy/cmdb/Logs/startrecon.log And it is in place with execute permissions. ??? Anne Ramey From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Thursday, April 16, 2009 2:51 PM To: arslist@ARSLIST.ORG Subject: Re: run process issue ** What if you add the full path to echo in the command: $PROCESS$ @@:/bin/echo $USER$ $colJobName$ $TIMESTAMP$ startrecon.log However, I suspect that that won't work either, because is a shell directive and will get interpreted as an argument to echo rather than telling the shell what to do with the output of the echo command. You might be better off writing a little shell script that take three command line arguments and effectively has this command in it. Something like this: #!/bin/sh echo $1 $2 $3 /path/to/startrecon.log Then your run process action would look like this: $PROCESS$ @@:/path/to/scrip $USER$ $colJobName$ $TIMESTAMP$ Good luck. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Thursday, April 16, 2009 12:42 PM To: arslist@ARSLIST.ORG Subject: run process issue ** I'm having an issue with a run-process command from an active link: $PROCESS$ @@:echo $USER$ $colJobName$ $TIMESTAMP$ startrecon.log or $PROCESS$ echo $USER$ $colJobName$ $TIMESTAMP$ startrecon.log I get a system cannot find file specified error. This command from the command line creates the file if it doesn't exist. That's what I want. I've also passed the entire path with no luck. I've also tried specifying the full path to a file that does exist. What am I doing wrong? ARS 7.0, Linux RHEL 4 Anne Ramey _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Etiquette Question: Is Fat Client offensive?
I've suddenly realized that WUT stands for windows user tool. When did we stop saying fat client and thin client or mid tier? Are fat and thin outmoded with today's networking capabilities, or simply offensive with today's caloric-challenged society? Someone please answer definitively, because WUT threw me for a loop for a couple of weeks, and I felt really dumb. I'm seriously confused at the loss of the fat client. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office Of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@its.nc.govmailto:jennifer.me...@its.nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Etiquette Question: Is Fat Client offensive?
I'm not sure if the user tool was ever actually named the 'fat client' by the vendor...that has always just been a reference to its footprint on the client, vs the thin footprint of the web client...I typically use the term 'native client' when referring to the wut and web client when referring to the Mid-Tier...but that's just me...:) _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, April 16, 2009 2:54 PM To: arslist@ARSLIST.ORG Subject: Etiquette Question: Is Fat Client offensive? ** I've suddenly realized that WUT stands for windows user tool. When did we stop saying fat client and thin client or mid tier? Are fat and thin outmoded with today's networking capabilities, or simply offensive with today's caloric-challenged society? Someone please answer definitively, because WUT threw me for a loop for a couple of weeks, and I felt really dumb. I'm seriously confused at the loss of the fat client. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office Of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@its.nc.gov http://its.state.nc.us http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Etiquette Question: Is Fat Client offensive?
Jennifer, The desktop client has been referred to by many names over the years. WUT is actually an old name that has been around for a long time. Probably was used much more in the past than fat/thin client. --Original Message-- From: Meyer, Jennifer L To: Arslist ReplyTo: Arslist Subject: Etiquette Question: Is Fat Client offensive? Sent: Apr 16, 2009 4:53 PM ** I’ve suddenly realized that “WUT” stands for “windows user tool.” When did we stop saying “fat client” and “thin client” or “mid tier?” Are “fat” and “”thin” outmoded with today’s networking capabilities, or simply offensive with today’s caloric-challenged society? Someone please answer definitively, because “WUT” threw me for a loop for a couple of weeks, and I felt really dumb. I’m seriously confused at the loss of the fat client. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office Of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@its.nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Dave - dave.shell...@tycoelectronics.com (Wireless)
Re: Etiquette Question: Is Fat Client offensive?
Thanks, David. It appears I just hadn't run across the acronym before. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Thursday, April 16, 2009 5:04 PM To: arslist@ARSLIST.ORG Subject: Re: Etiquette Question: Is Fat Client offensive? Jennifer, The desktop client has been referred to by many names over the years. WUT is actually an old name that has been around for a long time. Probably was used much more in the past than fat/thin client. --Original Message-- From: Meyer, Jennifer L To: Arslist ReplyTo: Arslist Subject: Etiquette Question: Is Fat Client offensive? Sent: Apr 16, 2009 4:53 PM ** I've suddenly realized that WUT stands for windows user tool. When did we stop saying fat client and thin client or mid tier? Are fat and thin outmoded with today's networking capabilities, or simply offensive with today's caloric-challenged society? Someone please answer definitively, because WUT threw me for a loop for a couple of weeks, and I felt really dumb. I'm seriously confused at the loss of the fat client. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office Of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@its.nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Dave - dave.shell...@tycoelectronics.com (Wireless) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: AR Error 326 Message Customization - Urgent
One of the conventions that we follow for our custom messages. *Please fill out the Field Label (ARERR XXXNZZZ).* Where XXX = Schema Number (usually stored in SYS:Form List in ITSP and Schema Names in ITSM 7) N = 0 for active link, 1 for filter ZZZ = Execution Order of the Workflow object (ActiveLink/Filter). Example from ITSM 7 HelpDesk: ** *There are no support groups or support group aliases that match the search criteria ARERR 1290015. * ** Easy for debugging - message is by active link (0) on execution order 15 on HPD:HelpDesk (schema ID is 129). Thanks Mahesh On Thu, Apr 16, 2009 at 10:00 AM, jham36 jha...@gmail.com wrote: Your best option is to use an Active Link to throw out your custom error message. I don't think you can customize the system error message. James On Apr 16, 9:24 am, Meenakshinathan kmnat...@gmail.com wrote: Hi All, I have some of the fields as a required field in a form. If that fields are null and when i try to push the null values via filter it throws the system error message Required field cannot be set as NULL 537876345(ARError 326). I am trying to customize this error message such that, Please fill the mandatory field 'User Name*'(ARError 326). I am able to set the string via AR system message catlog. but i could not replace the field database name in the field ID. Have any body customized this error message which replaces the field ID also? I don't want to add any Active Link to check this, using the system error message i want to customize it, please let me know if possible or not. Thanks, Meenakshinathan ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
SQL statement
Need a little help with an SQL statement. I am trying to populate fields in INC management from an Access Database on a shared network drive. My set field SQL statement so far is : SELECT * FROM File: //usranfb/transfer/Shopinfo/shopdetail.mdb WHERE SHOP_PFCNTR = $Shop number$ When I populate the shop number in my INC I get the following error. ARERR [552] Failure during SQL operation to the database : ORA-00903: invalid table name I don't think it knows where the location is. Help * This e-mail message, including any attachments, is for the sole use of the addressee(s) to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Dunkin' Brands Inc. makes no warranty that this e-mail is error or virus free.
Re: Etiquette Question: Is Fat Client offensive?
In case you run into it, you'll also see folks use WAT for Windows Administration Tool. Now that it's called Developer Studio, that acronym will most likely fade away. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, April 16, 2009 2:08 PM To: arslist@ARSLIST.ORG Subject: Re: Etiquette Question: Is Fat Client offensive? Thanks, David. It appears I just hadn't run across the acronym before. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Thursday, April 16, 2009 5:04 PM To: arslist@ARSLIST.ORG Subject: Re: Etiquette Question: Is Fat Client offensive? Jennifer, The desktop client has been referred to by many names over the years. WUT is actually an old name that has been around for a long time. Probably was used much more in the past than fat/thin client. --Original Message-- From: Meyer, Jennifer L To: Arslist ReplyTo: Arslist Subject: Etiquette Question: Is Fat Client offensive? Sent: Apr 16, 2009 4:53 PM ** I've suddenly realized that WUT stands for windows user tool. When did we stop saying fat client and thin client or mid tier? Are fat and thin outmoded with today's networking capabilities, or simply offensive with today's caloric-challenged society? Someone please answer definitively, because WUT threw me for a loop for a couple of weeks, and I felt really dumb. I'm seriously confused at the loss of the fat client. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office Of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@its.nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Dave - dave.shell...@tycoelectronics.com (Wireless) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Etiquette Question: Is Fat Client offensive?
I expect most of the folks who don't move up to 7.5 will have to refer to the Admin Tool as the True Windows Administration Tool to differentiate it from the Developer Studio. I couldn't resist Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Thursday, April 16, 2009 5:27 PM To: arslist@ARSLIST.ORG Subject: Re: Etiquette Question: Is Fat Client offensive? In case you run into it, you'll also see folks use WAT for Windows Administration Tool. Now that it's called Developer Studio, that acronym will most likely fade away. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, April 16, 2009 2:08 PM To: arslist@ARSLIST.ORG Subject: Re: Etiquette Question: Is Fat Client offensive? Thanks, David. It appears I just hadn't run across the acronym before. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Thursday, April 16, 2009 5:04 PM To: arslist@ARSLIST.ORG Subject: Re: Etiquette Question: Is Fat Client offensive? Jennifer, The desktop client has been referred to by many names over the years. WUT is actually an old name that has been around for a long time. Probably was used much more in the past than fat/thin client. --Original Message-- From: Meyer, Jennifer L To: Arslist ReplyTo: Arslist Subject: Etiquette Question: Is Fat Client offensive? Sent: Apr 16, 2009 4:53 PM ** I've suddenly realized that WUT stands for windows user tool. When did we stop saying fat client and thin client or mid tier? Are fat and thin outmoded with today's networking capabilities, or simply offensive with today's caloric-challenged society? Someone please answer definitively, because WUT threw me for a loop for a couple of weeks, and I felt really dumb. I'm seriously confused at the loss of the fat client. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office Of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@its.nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Dave - dave.shell...@tycoelectronics.com (Wireless) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Etiquette Question: Is Fat Client offensive?
Why is it FAT client? Why couldn't it be Chubby Client or Portly Client or even Big Boned Client? :) Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, April 16, 2009 5:34 PM To: arslist@ARSLIST.ORG Subject: Re: Etiquette Question: Is Fat Client offensive? I expect most of the folks who don't move up to 7.5 will have to refer to the Admin Tool as the True Windows Administration Tool to differentiate it from the Developer Studio. I couldn't resist Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Thursday, April 16, 2009 5:27 PM To: arslist@ARSLIST.ORG Subject: Re: Etiquette Question: Is Fat Client offensive? In case you run into it, you'll also see folks use WAT for Windows Administration Tool. Now that it's called Developer Studio, that acronym will most likely fade away. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, April 16, 2009 2:08 PM To: arslist@ARSLIST.ORG Subject: Re: Etiquette Question: Is Fat Client offensive? Thanks, David. It appears I just hadn't run across the acronym before. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Thursday, April 16, 2009 5:04 PM To: arslist@ARSLIST.ORG Subject: Re: Etiquette Question: Is Fat Client offensive? Jennifer, The desktop client has been referred to by many names over the years. WUT is actually an old name that has been around for a long time. Probably was used much more in the past than fat/thin client. --Original Message-- From: Meyer, Jennifer L To: Arslist ReplyTo: Arslist Subject: Etiquette Question: Is Fat Client offensive? Sent: Apr 16, 2009 4:53 PM ** I've suddenly realized that WUT stands for windows user tool. When did we stop saying fat client and thin client or mid tier? Are fat and thin outmoded with today's networking capabilities, or simply offensive with today's caloric-challenged society? Someone please answer definitively, because WUT threw me for a loop for a couple of weeks, and I felt really dumb. I'm seriously confused at the loss of the fat client. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office Of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@its.nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Dave - dave.shell...@tycoelectronics.com (Wireless) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any
Re: Etiquette Question: Is Fat Client offensive?
Sometimes you just gotta call a cow a cow... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Thursday, April 16, 2009 3:41 PM To: arslist@ARSLIST.ORG Subject: Re: Etiquette Question: Is Fat Client offensive? Why is it FAT client? Why couldn't it be Chubby Client or Portly Client or even Big Boned Client? :) Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, April 16, 2009 5:34 PM To: arslist@ARSLIST.ORG Subject: Re: Etiquette Question: Is Fat Client offensive? I expect most of the folks who don't move up to 7.5 will have to refer to the Admin Tool as the True Windows Administration Tool to differentiate it from the Developer Studio. I couldn't resist Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Thursday, April 16, 2009 5:27 PM To: arslist@ARSLIST.ORG Subject: Re: Etiquette Question: Is Fat Client offensive? In case you run into it, you'll also see folks use WAT for Windows Administration Tool. Now that it's called Developer Studio, that acronym will most likely fade away. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, April 16, 2009 2:08 PM To: arslist@ARSLIST.ORG Subject: Re: Etiquette Question: Is Fat Client offensive? Thanks, David. It appears I just hadn't run across the acronym before. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Thursday, April 16, 2009 5:04 PM To: arslist@ARSLIST.ORG Subject: Re: Etiquette Question: Is Fat Client offensive? Jennifer, The desktop client has been referred to by many names over the years. WUT is actually an old name that has been around for a long time. Probably was used much more in the past than fat/thin client. --Original Message-- From: Meyer, Jennifer L To: Arslist ReplyTo: Arslist Subject: Etiquette Question: Is Fat Client offensive? Sent: Apr 16, 2009 4:53 PM ** I've suddenly realized that WUT stands for windows user tool. When did we stop saying fat client and thin client or mid tier? Are fat and thin outmoded with today's networking capabilities, or simply offensive with today's caloric-challenged society? Someone please answer definitively, because WUT threw me for a loop for a couple of weeks, and I felt really dumb. I'm seriously confused at the loss of the fat client. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office Of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@its.nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Dave - dave.shell...@tycoelectronics.com (Wireless) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any
Re: Sending email using preformat
Unless it has changed somewhere in ARS 7.x the order of the fields is related to the X and Y positions of the field on the form (default view?). If I remember correctly it will place them in the email going down in rows from left to right and then down, left to right. The trick to control the order without using an html template is to created a view called 'ARNotification'. Add the fields that you want in your emails to this view. We have always laid them out in one column. One field over the other going straight down the form so we can easily align the left sides. I think you can lay them out left to right, new row, left to right but that makes it more difficult to makes sure that they are exactly aligned (being 1 pixel off with change the order). I think this feature is still in the documentation but I don't remember exactly which doc. Jason On Thu, Apr 16, 2009 at 8:05 AM, jham36 jha...@gmail.com wrote: I agree that an html email template would work best. This gives you full control over the body of the email. For un-formatted emails, I have noticed that the order in which you select the fields to be included in the email, is the order in which they will be displayed in the body of the message. James On Apr 15, 9:06 pm, Eli Schilling eli.schill...@thecreek.com wrote: You could modify the notification generator workflow (I forget the exact name of the final filter that actually sends the message) to use an HTML-formatted template. Then update your Notification Messages records with HTML formatting instead of plain text. If you plan to use the out of the box notification workflow this is an all or nothing change. -Eli From: Action Request System discussion list(ARSList) on behalf of James Pifer Sent: Wed 4/15/2009 6:42 PM To: arsl...@arslist.org Subject: Sending email using preformat We're using ARS 7.x. Is there any way to send an email notification and force the body to use preformat so you can force things to stay on one line instead of wrapping? For example, in the Notify Text you could have: Status=$Status$ Group=$Assigned To Group$ Summary=$Summary$ So this email would come through and the body would have three lines. Even if Summary is long it would stay in one field. Not sure whether or not Including selected fields would do this, but I need to be able to control the order of the fields in the message. Thanks, James ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Etiquette Question: Is Fat Client offensive?
...and sometimes you have to call a tool a tool, which is what it is after all. I believe FAT is actually an acronym that stands for Finally Approved Testing and it was used to denote the first windows version of any program that actually ran without causing a fatal exception. ...and I've got a bridge in Brooklyn for sale. Cheap! :) --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, April 16, 2009 5:49 PM To: arslist@ARSLIST.ORG Subject: Re: Etiquette Question: Is Fat Client offensive? Sometimes you just gotta call a cow a cow... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Thursday, April 16, 2009 3:41 PM To: arslist@ARSLIST.ORG Subject: Re: Etiquette Question: Is Fat Client offensive? Why is it FAT client? Why couldn't it be Chubby Client or Portly Client or even Big Boned Client? :) Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, April 16, 2009 5:34 PM To: arslist@ARSLIST.ORG Subject: Re: Etiquette Question: Is Fat Client offensive? I expect most of the folks who don't move up to 7.5 will have to refer to the Admin Tool as the True Windows Administration Tool to differentiate it from the Developer Studio. I couldn't resist Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Thursday, April 16, 2009 5:27 PM To: arslist@ARSLIST.ORG Subject: Re: Etiquette Question: Is Fat Client offensive? In case you run into it, you'll also see folks use WAT for Windows Administration Tool. Now that it's called Developer Studio, that acronym will most likely fade away. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, April 16, 2009 2:08 PM To: arslist@ARSLIST.ORG Subject: Re: Etiquette Question: Is Fat Client offensive? Thanks, David. It appears I just hadn't run across the acronym before. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Thursday, April 16, 2009 5:04 PM To: arslist@ARSLIST.ORG Subject: Re: Etiquette Question: Is Fat Client offensive? Jennifer, The desktop client has been referred to by many names over the years. WUT is actually an old name that has been around for a long time. Probably was used much more in the past than fat/thin client. --Original Message-- From: Meyer, Jennifer L To: Arslist ReplyTo: Arslist Subject: Etiquette Question: Is Fat Client offensive? Sent: Apr 16, 2009 4:53 PM ** I've suddenly realized that WUT stands for windows user tool. When did we stop saying fat client and thin client or mid tier? Are fat and thin outmoded with today's networking capabilities, or simply offensive with today's caloric-challenged society? Someone please answer definitively, because WUT threw me for a loop for a couple of weeks, and I felt really dumb. I'm seriously confused at the loss of the fat client. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office Of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@its.nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Dave - dave.shell...@tycoelectronics.com (Wireless) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Why doesn't my process run?
Hi FOlks, I got what's probably a basic level question, but one that has me stumped. I'm trying to run a command on the server (solaris) from a filter using the Run Process action. I've tried $PROCESS$ /path/to/script $PROCESS$ @@:/path/to/script (which to no great surprise didn't work) and just /path/to/script The filter conditions pass and the the actions show up as written in the arfilter log, but the script just doesn't run. It runs fine when testing by hand on the server. (The script just writes to a file, so nothing complicated here) What basic thing am I missing here? Thanks! Gretchen Beck Carnegie Mellon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Why doesn't my process run?
If you are in a Filter using a Run Process action you would use the /path/to/script method. Look in your arfork.log and you should see the complete script call and the result. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gretchen Beck Sent: Thursday, April 16, 2009 5:34 PM To: arslist@ARSLIST.ORG Subject: Why doesn't my process run? Hi FOlks, I got what's probably a basic level question, but one that has me stumped. I'm trying to run a command on the server (solaris) from a filter using the Run Process action. I've tried $PROCESS$ /path/to/script $PROCESS$ @@:/path/to/script (which to no great surprise didn't work) and just /path/to/script The filter conditions pass and the the actions show up as written in the arfilter log, but the script just doesn't run. It runs fine when testing by hand on the server. (The script just writes to a file, so nothing complicated here) What basic thing am I missing here? Thanks! Gretchen Beck Carnegie Mellon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Remedy webservice didn't work after change computer name
Bipin, I did flush the MidTier cache, even restart machine. Let me try again. Bhavsar, Bipin wrote: Hi Maggie, Have you flushed Mid tier Cache before testing? Thanks Regards, Bipin Bhavsar / Capgemini India / Airoli (Mumbai). Consultant / ITSM (AOS) /: +91-22-39194300 / Extn: 2211236 / VoIP : 2212003. Cell: +91- 99 20 90 4470. C bipin.bhav...@capgemini.com b www.in.capgemini.com Together. Free your energies -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of maggie2007 Sent: Thursday, April 16, 2009 8:18 AM To: arslist@ARSLIST.ORG Subject: Remedy webservice didn't work after change computer name I installed Remedy6.3 server and webtier on a virtual machine, then I make a copy of the virtual machine, rename it, then find that I cannot browse the webservice URL. Is there any configuration for me to change in order to make it work? It is a little bit time consuming to uninstall and reinstall. -- View this message in context: http://www.nabble.com/Remedy-webservice-didn%27t-work-after-change-computer-name-tp23070543p23070543.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Remedy-webservice-didn%27t-work-after-change-computer-name-tp23070543p23088270.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Authentication failed while viewing Remedy70 WS wsdl
I did the similar installation for Remedy70 as Remedy 63 (no problem to view WSDL in webservice design GUI), but cannot view WSDL, got error The following error(s) occurred while trying to process your request: ARERR [623] Authentication failed Anybody knows what is the extra/different setup for Remedy7.0 from Remedy6.3? Thanks in advance. -- View this message in context: http://www.nabble.com/%22Authentication-failed--%22-while-viewing-Remedy70-WS-wsdl-tp23088320p23088320.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Remedy and Mouse Scrollwheel Question
Sorry guys but you can call me an old git here... (git = english term for a miserable person) but If your clients are using a standard corporate desktop, why not design and build the form to fit within that ? I have had to do this numerous times, e.g. standard 17 monitor @ 1024 X 768 resolution - allowing for field changes via workflow (hide / display). Using page fields, etc it is normally possible to avoid scrolling. It is challenging but does make for a happier user in either client at the end of the day. Mark Rushton Stylex I.T Ltd 07930 336843 From: Joseph Kasell joseph_kas...@navyfederal.org To: arslist@ARSLIST.ORG Sent: Thursday, 16 April, 2009 6:27:14 PM Subject: Remedy and Mouse Scrollwheel Question Hello all! I have a Remedy form that is long enough that one needs to scroll down to see the bottom. I can easily use the scrollwheel of my mouse to scroll up and down while in the Admin Tool. Why can't I do the same for that form in the User Tool? We're running ARS 7.0.01 patch 001 on the server and both client tools are 7.0.01 patch 001 as well. Appreciate the help! Joe Kasell Senior Systems Engineer Navy Federal Credit Union ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Etiquette Question: Is Fat Client offensive?
Buffalo girl won't ya come out tonight , come out tonight, come out tonight... Sent from my iPhone On Apr 16, 2009, at 5:40 PM, Chowdhury, Tauf tauf.chowdh...@frx.com wrote: Why is it FAT client? Why couldn't it be Chubby Client or Portly Client or even Big Boned Client? :) Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Meyer, Jennifer L Sent: Thursday, April 16, 2009 5:34 PM To: arslist@ARSLIST.ORG Subject: Re: Etiquette Question: Is Fat Client offensive? I expect most of the folks who don't move up to 7.5 will have to refer to the Admin Tool as the True Windows Administration Tool to differentiate it from the Developer Studio. I couldn't resist Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Easter, David Sent: Thursday, April 16, 2009 5:27 PM To: arslist@ARSLIST.ORG Subject: Re: Etiquette Question: Is Fat Client offensive? In case you run into it, you'll also see folks use WAT for Windows Administration Tool. Now that it's called Developer Studio, that acronym will most likely fade away. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Meyer, Jennifer L Sent: Thursday, April 16, 2009 2:08 PM To: arslist@ARSLIST.ORG Subject: Re: Etiquette Question: Is Fat Client offensive? Thanks, David. It appears I just hadn't run across the acronym before. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Shellman, David Sent: Thursday, April 16, 2009 5:04 PM To: arslist@ARSLIST.ORG Subject: Re: Etiquette Question: Is Fat Client offensive? Jennifer, The desktop client has been referred to by many names over the years. WUT is actually an old name that has been around for a long time. Probably was used much more in the past than fat/thin client. --Original Message-- From: Meyer, Jennifer L To: Arslist ReplyTo: Arslist Subject: Etiquette Question: Is Fat Client offensive? Sent: Apr 16, 2009 4:53 PM ** I've suddenly realized that WUT stands for windows user tool. When did we stop saying fat client and thin client or mid tier? Are fat and thin outmoded with today's networking capabilities, or simply offensive with today's caloric-challenged society? Someone please answer definitively, because WUT threw me for a loop for a couple of weeks, and I felt really dumb. I'm seriously confused at the loss of the fat client. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office Of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@its.nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Dave - dave.shell...@tycoelectronics.com (Wireless) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e- mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e- mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or
Re: SQL statement
I don't know if you can do what you are attempting to do. Normally a Set Fields SQL statement reads from the ARSystem database. Look at your error message it's an Oracle error. I'm assuming your underlying database is Oracle, correct? -- Chris Danaceau AttivaSoft Solutions Architect From: Action Request System discussion list(ARSList) on behalf of John Kelley Sent: Thu 4/16/2009 5:13 PM To: arslist@ARSLIST.ORG Subject: SQL statement Need a little help with an SQL statement. I am trying to populate fields in INC management from an Access Database on a shared network drive. My set field SQL statement so far is : SELECT * FROM File: //usranfb/transfer/Shopinfo/shopdetail.mdb WHERE SHOP_PFCNTR = $Shop number$ When I populate the shop number in my INC I get the following error. ARERR [552] Failure during SQL operation to the database : ORA-00903: invalid table name I don't think it knows where the location is. Help * This e-mail message, including any attachments, is for the sole use of the addressee(s) to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Dunkin' Brands Inc. makes no warranty that this e-mail is error or virus free. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Etiquette Question: Is Fat Client offensive?
I've used thick client/thin client to differentiate the clients. But that was back in the days of arweb/remedy web (did I get that right; the cobwebs are getting thick). Axton On Thu, Apr 16, 2009 at 4:40 PM, Chowdhury, Tauf tauf.chowdh...@frx.comwrote: Why is it FAT client? Why couldn't it be Chubby Client or Portly Client or even Big Boned Client? :) Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, April 16, 2009 5:34 PM To: arslist@ARSLIST.ORG Subject: Re: Etiquette Question: Is Fat Client offensive? I expect most of the folks who don't move up to 7.5 will have to refer to the Admin Tool as the True Windows Administration Tool to differentiate it from the Developer Studio. I couldn't resist Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Easter, David Sent: Thursday, April 16, 2009 5:27 PM To: arslist@ARSLIST.ORG Subject: Re: Etiquette Question: Is Fat Client offensive? In case you run into it, you'll also see folks use WAT for Windows Administration Tool. Now that it's called Developer Studio, that acronym will most likely fade away. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, April 16, 2009 2:08 PM To: arslist@ARSLIST.ORG Subject: Re: Etiquette Question: Is Fat Client offensive? Thanks, David. It appears I just hadn't run across the acronym before. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Shellman, David Sent: Thursday, April 16, 2009 5:04 PM To: arslist@ARSLIST.ORG Subject: Re: Etiquette Question: Is Fat Client offensive? Jennifer, The desktop client has been referred to by many names over the years. WUT is actually an old name that has been around for a long time. Probably was used much more in the past than fat/thin client. --Original Message-- From: Meyer, Jennifer L To: Arslist ReplyTo: Arslist Subject: Etiquette Question: Is Fat Client offensive? Sent: Apr 16, 2009 4:53 PM ** I've suddenly realized that WUT stands for windows user tool. When did we stop saying fat client and thin client or mid tier? Are fat and thin outmoded with today's networking capabilities, or simply offensive with today's caloric-challenged society? Someone please answer definitively, because WUT threw me for a loop for a couple of weeks, and I felt really dumb. I'm seriously confused at the loss of the fat client. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office Of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@its.nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Dave - dave.shell...@tycoelectronics.com (Wireless) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net sponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended
Sybase
Hi Listers: I'm running out with an issue with Sybase I have a table with some duplicate values, like this: First Name | Last Name | Customer ID | entry id John | Smith | 1| 123 John | Smith | 2| 124 John | Simmons | 3| 125 John | Simmons | 4| 126 I run from remedy a sql to synchronize the Customer ID and set it as First Name+Last Name so the result table must be: First Name | Last Name | Customer ID | entry id John | Smith | JohnSmith | 123 John | Smith | JohnSmith | 124 John | Simmons | JohnSimmons | 125 John | Simmons | JohnSimmons | 126 But The Customer ID must be a unique value, so this rule generates that exists on the system duplicate records. I need to find a SQL statement that: * Identify duplicate records. * Let set as Customer ID the entry id value I'm usign sybase 13, actually i have sql sentences to give the number of duplicate records, but those don't let me update due the subquery returns more than 1 row. Any thoughts? Any help will be appreciate Best Regards Hugo Ruesga perotsystems® US 972.577.7000 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. _ Por seguridad, no compartas tu contraseña con nadie www.windowslive-hotmail.com/protectyourself/es/default.htm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Sybase
This may be a silly question, but are they really duplicates (that is, they're the same person and not two people with the same name)? If not, why not just use the existing Customer ID field or something like that that is probably already unique? Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hyunkel v2.0 Sent: Thursday, April 16, 2009 11:01 PM To: arslist@ARSLIST.ORG Subject: Sybase ** Hi Listers: I'm running out with an issue with Sybase I have a table with some duplicate values, like this: First Name | Last Name | Customer ID | entry id John | Smith | 1| 123 John | Smith | 2| 124 John | Simmons | 3| 125 John | Simmons | 4| 126 I run from remedy a sql to synchronize the Customer ID and set it as First Name+Last Name so the result table must be: First Name | Last Name | Customer ID | entry id John | Smith | JohnSmith | 123 John | Smith | JohnSmith | 124 John | Simmons | JohnSimmons | 125 John | Simmons | JohnSimmons | 126 But The Customer ID must be a unique value, so this rule generates that exists on the system duplicate records. I need to find a SQL statement that: * Identify duplicate records. * Let set as Customer ID the entry id value I'm usign sybase 13, actually i have sql sentences to give the number of duplicate records, but those don't let me update due the subquery returns more than 1 row. Any thoughts? Any help will be appreciate Best Regards Hugo Ruesga perotsystems® US 972.577.7000 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Actualiza tu Perfil de Windows Live y cuéntale al mundo quién ereswww.actualizatuperfil.com.mx _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are