date:20090416

Create a Vendor form that looks at the data.  Note you have to have the
ARDBCLDAP plugin installed.  This is described in the 6.3.0 Advanced
Guide manual chapter 16

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mark Milke
Sent: Thursday, April 16, 2009 4:57 AM
To: arslist@ARSLIST.ORG
Subject: [ARS 6.3] How to access Active Directory as datasource?

Hi there,

our customer has a bunch of things stored in his AD. What is the
best / easiest way to access this data as dictionary from ARS?

Thanks,
Mark

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Re: Reporting/Printing Question

You could always try Jasper Reports...similar to Crystal but Java based and
free...:) 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Thursday, April 16, 2009 7:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Reporting/Printing Question

I had just looked up the price Crystal Reports 2008. Is that report writer
tool you're talking about, or is there a different one.

The CR 2008 is $500 and the server version is $2500. I know that normally
doesn't sound like very much money, but with things the way things are right
now I would hate ask for anything. 

If that is the cheapest solution then I guess I will have to request
approval, but I wanted to be sure there wasn't something I was missing.

Thanks, 

Andy L. Mayfield
Protection  Control Technician Sr.
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of William Rentfrow
Sent: Wednesday, April 15, 2009 1:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Reporting/Printing Question

When you say you can't afford Crystal right now what do you mean?
Crystal Enterprise?  Or do you mean the CR Report Writer tool?  

William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Corporate Website, www.stratacominc.com
715-410-8156 C

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, April 15, 2009 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Reporting/Printing Question

We currently have a form that allows you to print screen by pressing a
button on the form. It works most of the time without problems, but
sometimes it prints blank pages and you have to go back and try again.
From what I've read the WUT is a little flakey when it comes to printing.

I would like to come up with a more reliable method of doing this. I thought
I would try to have it create a report and print the report on the button
press, but the output is pretty ugly and hard to read.  From what I can tell
I have very little or no control of how it's displayed (fonts, spacing
etc..) using the canned reporting tool.

I know a lot of people use Crystal and I assume it affords lots of options,
but unfortunately the money is not there right now to purchase it. 

Anyone have any ideas?   

Windows OS
MSSQL DB
ARS 7.1
XP users with 7.1 p5 WUT

Andy L. Mayfield
Protection  Control Technician Sr.
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140 

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Re: Reporting/Printing Question

2009-04-16 Thread Mayfield, Andy L.

Thanks for info. I will have to check it out. 

Andy L. Mayfield 
Protection  Control Technician Sr.
Alabama Power Company 
Office: 205-226-1805 
Cell: 205-288-9140 
SoLinc: 10*19140 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Thursday, April 16, 2009 8:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Reporting/Printing Question

You could always try Jasper Reports...similar to Crystal but Java based
and
free...:) 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Thursday, April 16, 2009 7:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Reporting/Printing Question

I had just looked up the price Crystal Reports 2008. Is that report
writer
tool you're talking about, or is there a different one.

The CR 2008 is $500 and the server version is $2500. I know that
normally
doesn't sound like very much money, but with things the way things are
right
now I would hate ask for anything. 

If that is the cheapest solution then I guess I will have to request
approval, but I wanted to be sure there wasn't something I was missing.

Thanks, 

Andy L. Mayfield
Protection  Control Technician Sr.
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of William Rentfrow
Sent: Wednesday, April 15, 2009 1:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Reporting/Printing Question

When you say you can't afford Crystal right now what do you mean?
Crystal Enterprise?  Or do you mean the CR Report Writer tool?  


William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Corporate Website, www.stratacominc.com
715-410-8156 C

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, April 15, 2009 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Reporting/Printing Question

We currently have a form that allows you to print screen by pressing a
button on the form. It works most of the time without problems, but
sometimes it prints blank pages and you have to go back and try again.
From what I've read the WUT is a little flakey when it comes to
printing.

I would like to come up with a more reliable method of doing this. I
thought
I would try to have it create a report and print the report on the
button
press, but the output is pretty ugly and hard to read.  From what I can
tell
I have very little or no control of how it's displayed (fonts, spacing
etc..) using the canned reporting tool.

I know a lot of people use Crystal and I assume it affords lots of
options,
but unfortunately the money is not there right now to purchase it. 

Anyone have any ideas?   

Windows OS
MSSQL DB
ARS 7.1
XP users with 7.1 p5 WUT

 

Andy L. Mayfield
Protection  Control Technician Sr.
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140 


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Re: has anyone has or is currently using Abydos with Remedy 7.1

We are using Abydos with 7.0, and we really like it.  We've had it for about 9 
months and haven't discovered any bugs.  It makes workflow diagramming with 
Visio very easy.  It also allows you to export workflow related to a form or 
series of forms to Excel, rather than digging them un from log files.

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Rob Cvetkovski
Sent: Wednesday, April 15, 2009 9:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: has anyone has or is currently using Abydos with Remedy 7.1

Jorge,
 
I have used Abydos with 7.1 before (license expired)!
Its a good product - i wrote up a pros/cons regarding its useability.
It provides nice graphical image in Visio of the workflow in case you need to 
track down any dependancies.
I'm not sure of the cost - i was only using a trail license.
 



From: Action Request System discussion list(ARSList) on behalf of Jorge Polo
Sent: Wed 15/04/2009 7:55 AM
To: arslist@ARSLIST.ORG
Subject: has anyone has or is currently using Abydos with Remedy 7.1


** 

Good morning,

 

I wanted to know if anyone has or is currently using Abydos with Remedy 7.1 or 
any other version? If you are or have can you comment on your experience with 
it?. 

 

Thank you.


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Job: 1 Jr Remedy Developer and 1 Mid Remedy Developer

2009-04-16 Thread Kitchen, Joshua

Two Openings in Fairfax, VA
US Citizenship
Jr. Remedy Developer 3 Years Experience
Mid. Remedy Developer 5 Years Experience
6 month contract to hire.
7.xx ITSM CMDB Project - Don't know the back end systems yet.  Just
opened.
* Complete software configuration tasks. 
* Perform workflow development. 
* User interface design 
* Production support (on-call required) 
 
Thanks!

Joshua Kitchen
Recruiter
Kforce Professional Staffing
Two Prestige Place
Suite 350
Miamisburg, Ohio 45342
937.449.1749 Office
937.461.6888 Fax 
937.416.3456 Cell 
  http://www.linkedin.com/in/joshkitchen 
Search Dayton, Ohio Jobs today!  http://www.kforce.com/tech-jobs-Ohio
http://www.kforce.com/Jobs/Search.aspx?Location=1039Specialty=Technolo
gy-Jobsid=2189 

   

Great People = Great Results(r)
Confidentiality Notice: This email message, including any attachments,
is for the sole use of the intended recipient(s) and may contain
confidential and/or privileged information.  Any unauthorized review,
use, disclosure or distribution is prohibited.  If you are not the
intended recipient, please contact the sender by reply email and destroy
all copies of the original.

 

 

 

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image002.gifimage004.jpgimage006.gifimage008.jpg

Re: Sample application - data-driven field auditing

2009-04-16 Thread Tucker, Rob

This is very well thought out David. Thanks for sharing. There are still
a bunch of us dinosaurs out here Gidd :)
 
-Rob
 
New Edge Networks



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Gidd
Sent: Thursday, April 16, 2009 6:28 AM
To: arslist@ARSLIST.ORG
Subject: OT: Sample application - data-driven field auditing


** 
Comments:
 
 
I have indeed placed a copy of this solution in the download section of
our website.
 
From the less then stellar responses of the ARS List it seems like we
are dinosaurs and
folks on the list just don't write their own code any more, pity.
Nonetheless this is a well
thought out solution that can save countless hours of time.   For those
of you that DO 
write your own code this is well worth a download and review.  David was
very thorough 
and even included documentation.
 
 
Gidd
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of David Sanders
Sent: Wednesday, April 15, 2009 10:01 AM
To: arslist@ARSLIST.ORG
Subject: Sample application - data-driven field auditing


** 

Hi All

 

Here is a link to a small free application download to demonstrate a
data-driven approach to field data auditing which I hope will be of use
to some of you.

 

The sample application demonstrates how changes to field data can be
recorded. Rather than creating separate filters for each field to be
audited, the application uses a data-driven approach where fields can be
added to or removed from the list being audited without requiring any
workflow changes. 

The audit of data changes can either be stored in an Audit Trail (diary)
field on the data record, or stored as separate change records in a
Change Log form. 

Only changed fields are audited for each transaction, and the audit log
produced includes the user who made the change, time of the change, as
well as the original and changed field values. All audited changes in a
single transaction are included in a single log entry, rather than a
separate entry for each field being changed. 

The documentation provided with the sample application explains how to
add this field data auditing functionality to any existing Remedy data
form.

 

http://www.westoverconsulting.co.uk/utilitiesAudit.html

 

or

 

http://www.buoyantsolutions.net http://www.buoyantsolutions.net/
under the Downloads...ARS 7.x section

 

Regards

 

David Sanders

Remedy Solution Architect

Enterprise Service Suite @ Work

==

 

tel +44 1494 468980

mobile +44 7710 377761

email david.sand...@westoverconsulting.co.uk
mailto:david.sand...@westoverconsulting.co.uk 

 

web http://www.westoverconsulting.co.uk
http://www.westoverconsulting.co.uk/ 

 

 

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Re: AR Error 326 Message Customization - Urgent

2009-04-16 Thread jham36

Your best option is to use an Active Link to throw out your custom
error message.  I don't think you can customize the system error
message.

James

On Apr 16, 9:24 am, Meenakshinathan kmnat...@gmail.com wrote:
 Hi All,

 I have some of the fields as a required field in a form. If that
 fields are null and when i try to push the null values via filter it
 throws the system error message Required field cannot be set as NULL
 537876345(ARError 326). I am trying to customize this error message
 such that, Please fill the mandatory field 'User Name*'(ARError
 326). I am able to set the string via AR system message catlog. but i
 could not replace the field database name in the field ID. Have any
 body customized this error message which replaces the field ID also?

 I don't want to add any Active Link to check this, using the system
 error message i want to customize it, please let me know if possible
 or not.

 Thanks,
 Meenakshinathan

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Re: Sending email using preformat

2009-04-16 Thread jham36

I agree that an html email template would work best.  This gives you
full control over the body of the email.
For un-formatted emails, I have noticed that the order in which you
select the fields to be included in the email, is the order in which
they will be displayed in the body of the message.

James

On Apr 15, 9:06 pm, Eli Schilling eli.schill...@thecreek.com wrote:
 You could modify the notification generator workflow (I forget the exact name 
 of the final filter that actually sends the message) to use an HTML-formatted 
 template.  Then update your Notification Messages records with HTML 
 formatting instead of plain text.  If you plan to use the out of the box 
 notification workflow this is an all or nothing change.

 -Eli

 

 From: Action Request System discussion list(ARSList) on behalf of James Pifer
 Sent: Wed 4/15/2009 6:42 PM
 To: arsl...@arslist.org
 Subject: Sending email using preformat

 We're using ARS 7.x. Is there any way to send an email notification and
 force the body to use preformat so you can force things to stay on one
 line instead of wrapping?

 For example, in the Notify Text you could have:
 Status=$Status$
 Group=$Assigned To Group$
 Summary=$Summary$

 So this email would come through and the body would have three lines.
 Even if Summary is long it would stay in one field.

 Not sure whether or not Including selected fields would do this, but I
 need to be able to control the order of the fields in the message.

 Thanks,
 James

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Re: Sample application - data-driven field auditing

2009-04-16 Thread Gidd

Thanks Rob,
 
I was thinking this is now the ITSMProblemList but apparently there are
a few dinosaurs left after all...   The ARS engine still rocks.
 
Gidd

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tucker, Rob
Sent: Thursday, April 16, 2009 7:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Sample application - data-driven field auditing


** 
This is very well thought out David. Thanks for sharing. There are still a
bunch of us dinosaurs out here Gidd :)
 
-Rob
 
New Edge Networks

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Gidd
Sent: Thursday, April 16, 2009 6:28 AM
To: arslist@ARSLIST.ORG
Subject: OT: Sample application - data-driven field auditing


** 
Comments:
 
 
I have indeed placed a copy of this solution in the download section of our
website.
 
From the less then stellar responses of the ARS List it seems like we are
dinosaurs and
folks on the list just don't write their own code any more, pity.
Nonetheless this is a well
thought out solution that can save countless hours of time.   For those of
you that DO 
write your own code this is well worth a download and review.  David was
very thorough 
and even included documentation.
 
 
Gidd
 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of David Sanders
Sent: Wednesday, April 15, 2009 10:01 AM
To: arslist@ARSLIST.ORG
Subject: Sample application - data-driven field auditing


** 

Hi All

 

Here is a link to a small free application download to demonstrate a
data-driven approach to field data auditing which I hope will be of use to
some of you.

 

The sample application demonstrates how changes to field data can be
recorded. Rather than creating separate filters for each field to be
audited, the application uses a data-driven approach where fields can be
added to or removed from the list being audited without requiring any
workflow changes. 

The audit of data changes can either be stored in an Audit Trail (diary)
field on the data record, or stored as separate change records in a Change
Log form. 

Only changed fields are audited for each transaction, and the audit log
produced includes the user who made the change, time of the change, as well
as the original and changed field values. All audited changes in a single
transaction are included in a single log entry, rather than a separate entry
for each field being changed. 

The documentation provided with the sample application explains how to add
this field data auditing functionality to any existing Remedy data form.

 

http://www.westoverconsulting.co.uk/utilitiesAudit.html

 

or

 

http://www.buoyantsolutions.net http://www.buoyantsolutions.net/  under
the Downloads.ARS 7.x section

 

Regards

 

David Sanders

Remedy Solution Architect

Enterprise Service Suite @ Work

==

 

tel +44 1494 468980

mobile +44 7710 377761

email  mailto:david.sand...@westoverconsulting.co.uk
david.sand...@westoverconsulting.co.uk

 

web  http://www.westoverconsulting.co.uk/
http://www.westoverconsulting.co.uk

 

 

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Incident Auto-Close # Days Config?

2009-04-16 Thread Mark Lev

Any one know where the configuration field is to set the number of days
to auto close an Incident?  I see it's in Rules for Change, but cannot
seem to find it in manuals or anywhere on any forms I looked at for
Incident.

I'm either staring right at it and don't see it, they've hidden much
better in this version, or it is no longer a configurable Item... 

ARS 7.1
ITSM 7.0.3

Thanks,
Mark


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Re: Incident Auto-Close # Days Config?

2009-04-16 Thread Tony Worthington

It's hardcoded in an escalation.

HPD:INC:AutoCloseResolved





From:
Mark Lev mark@rightstarsystems.com
To:
arslist@ARSLIST.ORG
Date:
04/16/2009 10:28 AM
Subject:
Incident Auto-Close # Days Config?
Sent by:
Action Request System discussion list(ARSList) arslist@ARSLIST.ORG



** 
Any one know where the configuration field is to set the number of days to 
auto close an Incident?  I see it's in Rules for Change, but cannot seem 
to find it in manuals or anywhere on any forms I looked at for Incident.
I'm either staring right at it and don't see it, they've hidden much 
better in this version, or it is no longer a configurable Item... 
ARS 7.1
ITSM 7.0.3
Thanks,
Mark
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers 
Are_ 

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Re: Reporting/Printing Question

My understanding that reporting in the mid-tier was only available with Crystal.

Anne Ramey

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Thursday, April 16, 2009 9:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Reporting/Printing Question

You could always try Jasper Reports...similar to Crystal but Java based and
free...:) 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Thursday, April 16, 2009 7:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Reporting/Printing Question

I had just looked up the price Crystal Reports 2008. Is that report writer
tool you're talking about, or is there a different one.

The CR 2008 is $500 and the server version is $2500. I know that normally
doesn't sound like very much money, but with things the way things are right
now I would hate ask for anything. 

If that is the cheapest solution then I guess I will have to request
approval, but I wanted to be sure there wasn't something I was missing.

Thanks, 

Andy L. Mayfield
Protection  Control Technician Sr.
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of William Rentfrow
Sent: Wednesday, April 15, 2009 1:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Reporting/Printing Question

When you say you can't afford Crystal right now what do you mean?
Crystal Enterprise?  Or do you mean the CR Report Writer tool?  

William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Corporate Website, www.stratacominc.com
715-410-8156 C

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, April 15, 2009 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Reporting/Printing Question

We currently have a form that allows you to print screen by pressing a
button on the form. It works most of the time without problems, but
sometimes it prints blank pages and you have to go back and try again.
From what I've read the WUT is a little flakey when it comes to printing.

I would like to come up with a more reliable method of doing this. I thought
I would try to have it create a report and print the report on the button
press, but the output is pretty ugly and hard to read.  From what I can tell
I have very little or no control of how it's displayed (fonts, spacing
etc..) using the canned reporting tool.

I know a lot of people use Crystal and I assume it affords lots of options,
but unfortunately the money is not there right now to purchase it. 

Anyone have any ideas?   

Windows OS
MSSQL DB
ARS 7.1
XP users with 7.1 p5 WUT

Andy L. Mayfield
Protection  Control Technician Sr.
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140 

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Re: Sample application - data-driven field auditing

I personally have never used an ITSM installation, and I've been doing this
a bit over 10 years now :)

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Gidd
Sent: Thursday, April 16, 2009 9:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Sample application - data-driven field auditing

** 
Thanks Rob,

I was thinking this is now the ITSMProblemList but apparently there are
a few dinosaurs left after all...   The ARS engine still rocks.

Gidd

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tucker, Rob
Sent: Thursday, April 16, 2009 7:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Sample application - data-driven field auditing

** 
This is very well thought out David. Thanks for sharing. There are still a
bunch of us dinosaurs out here Gidd :)

-Rob

New Edge Networks

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Gidd
Sent: Thursday, April 16, 2009 6:28 AM
To: arslist@ARSLIST.ORG
Subject: OT: Sample application - data-driven field auditing

** 
Comments:

I have indeed placed a copy of this solution in the download section of our
website.

From the less then stellar responses of the ARS List it seems like we are
dinosaurs and
folks on the list just don't write their own code any more, pity.
Nonetheless this is a well
thought out solution that can save countless hours of time.   For those of
you that DO 
write your own code this is well worth a download and review.  David was
very thorough 
and even included documentation.

Gidd

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of David Sanders
Sent: Wednesday, April 15, 2009 10:01 AM
To: arslist@ARSLIST.ORG
Subject: Sample application - data-driven field auditing

** 

Hi All

Here is a link to a small free application download to demonstrate a
data-driven approach to field data auditing which I hope will be of use to
some of you.

The sample application demonstrates how changes to field data can be
recorded. Rather than creating separate filters for each field to be
audited, the application uses a data-driven approach where fields can be
added to or removed from the list being audited without requiring any
workflow changes. 

The audit of data changes can either be stored in an Audit Trail (diary)
field on the data record, or stored as separate change records in a Change
Log form. 

Only changed fields are audited for each transaction, and the audit log
produced includes the user who made the change, time of the change, as well
as the original and changed field values. All audited changes in a single
transaction are included in a single log entry, rather than a separate entry
for each field being changed. 

The documentation provided with the sample application explains how to add
this field data auditing functionality to any existing Remedy data form.

http://www.westoverconsulting.co.uk/utilitiesAudit.html

or

http://www.buoyantsolutions.net http://www.buoyantsolutions.net/  under
the Downloads.ARS 7.x section

Regards

David Sanders

Remedy Solution Architect

Enterprise Service Suite @ Work

==

tel +44 1494 468980

mobile +44 7710 377761

email  mailto:david.sand...@westoverconsulting.co.uk
david.sand...@westoverconsulting.co.uk

web  http://www.westoverconsulting.co.uk/
http://www.westoverconsulting.co.uk

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Re: Remedy webservice didn't work after change computer name

2009-04-16 Thread jham36

Make sure you add the new remedy server name to the mid tier
configuration. Do this through the mid tier config  http://mid tier
server/arsys/shared/config/config.jsp

James

On Apr 16, 9:01 am, Bhavsar, Bipin bipin.bhav...@capgemini.com
wrote:
 Hi Maggie,

 Have you flushed Mid tier Cache before testing?

 Thanks  Regards,

 Bipin Bhavsar / Capgemini India / Airoli (Mumbai).
 Consultant / ITSM (AOS)
 /: +91-22-39194300 / Extn: 2211236 / VoIP : 2212003.
 Cell: +91- 99 20 90 4470.
 C bipin.bhav...@capgemini.com
 bwww.in.capgemini.com
  Together. Free your energies

 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arsl...@arslist.org] On Behalf Of maggie2007
 Sent: Thursday, April 16, 2009 8:18 AM
 To: arsl...@arslist.org
 Subject: Remedy webservice didn't work after change computer name

 I installed Remedy6.3 server and webtier on a virtual machine,
 then I make a copy of the virtual machine, rename it, then find that I
 cannot browse the webservice URL.
 Is there any configuration for me to change in order to make it work?

 It is a little bit time consuming to uninstall and reinstall.
 --
 View this message in 
 context:http://www.nabble.com/Remedy-webservice-didn%27t-work-after-change-co...
 Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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 This message contains information that may be privileged or confidential and 
 is the property of the Capgemini Group. It is
 intended only for the person to whom it is addressed. If you are not the 
 intended recipient, you are not authorized to
 read, print, retain, copy, disseminate, distribute, or use this message or 
 any part thereof. If you receive this message
 in error, please notify the sender immediately and delete all copies of this 
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FW: BMC Software Invites You to a User Technology Day in Houston

2009-04-16 Thread Sanford, Claire

This is the 4th time I have received this... wonder if they are not
getting good attendance?

From: BMC Software
Sent: Thursday, April 16, 2009 10:36 AM
To: Sanford, Claire
Subject: BMC Software Invites You to a User Technology Day in Houston

 http://www.bmc.com/img.d/fred_banner_top.gif 
 http://www.bmc.com/img.d/fred_Lside_banner.gif
http://www.bmc.com/img.d/fred_Lside_banner2.gif
http://www.bmc.com/img.d/dot_clear.gif
 http://www.bmc.com/img.d/dot_clear.gif 
BMC Technology Day  
 http://www.bmc.com/img.d/dot_clear.gif   
 http://www.bmc.com/img.d/dot_clear.gif   
 http://www.bmc.com/img.d/dot_clear.gif   
 http://www.bmc.com/img.d/dot_clear.gif   
 http://www.bmc.com/img.d/fred_Rside_banner.gif   
 http://www.bmc.com/img.d/fred_Lsidebar.gif   
 http://www.bmc.com/img.d/dot_clear.gif   
Join BMC Software for the premier BMC User Technology Day in Houston,
April 30, 2009. This event provides an opportunity for all BMC Software
users to learn about new updates and to network with peers. 

Location
Intercontinental Hotel
 W. Loop-South
Houston, TX 

Date
April 30, 2009
8:30 a.m. - 4:30 p.m.

Parking
Please use the hotel parking and bring your parking ticket to the
meeting for validation. 

Agenda

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http://www.bmc.com/img.d/dot_clear.gif
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http://www.bmc.com/img.d/dot_clear.gif
8:30 a.m.   Registration and Breakfast  
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http://www.bmc.com/img.d/dot_clear.gif
 http://www.bmc.com/img.d/dot_clear.gif
http://www.bmc.com/img.d/dot_clear.gif
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http://www.bmc.com/img.d/dot_clear.gif
9:00 a.m.   Welcome and Introductions   
 http://www.bmc.com/img.d/dot_clear.gif
http://www.bmc.com/img.d/dot_clear.gif
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http://www.bmc.com/img.d/dot_clear.gif
 http://www.bmc.com/img.d/dot_clear.gif
http://www.bmc.com/img.d/dot_clear.gif
9:15 a.m.BSM: The Next Generation of BMC Software   
 http://www.bmc.com/img.d/dot_clear.gif
http://www.bmc.com/img.d/dot_clear.gif
 http://www.bmc.com/img.d/dot_clear.gif
http://www.bmc.com/img.d/dot_clear.gif
 http://www.bmc.com/img.d/dot_clear.gif
http://www.bmc.com/img.d/dot_clear.gif
10:00 a.m.   b...@bmc
John Richey - BMC Software, Office of the CIO   
 http://www.bmc.com/img.d/dot_clear.gif
http://www.bmc.com/img.d/dot_clear.gif
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http://www.bmc.com/img.d/dot_clear.gif
11:00 a.m.   Break  
 http://www.bmc.com/img.d/dot_clear.gif
http://www.bmc.com/img.d/dot_clear.gif
 http://www.bmc.com/img.d/dot_clear.gif
http://www.bmc.com/img.d/dot_clear.gif
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http://www.bmc.com/img.d/dot_clear.gif
11:15 a.m.   Customer Presenter 
 http://www.bmc.com/img.d/dot_clear.gif
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12:00 p.m.  Lunch   
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 http://www.bmc.com/img.d/dot_clear.gif
http://www.bmc.com/img.d/dot_clear.gif
1:45 p.m.Breakout Sessions (attendees will select 
one to attend):
 Service Support
 Service Assurance
 Service Automation
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http://www.bmc.com/img.d/dot_clear.gif
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http://www.bmc.com/img.d/dot_clear.gif
3:45 p.m.Application Problem Resolution (APR): The Hidden Cost
of Developing and Supporting Applications   
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4:30 p.m.Closing and Wrap-up
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Re: Reporting/Printing Question

That's the only 'supported' method...but there are plenty of other options
available if you are willing to step out of the box a bit. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Thursday, April 16, 2009 9:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Reporting/Printing Question

My understanding that reporting in the mid-tier was only available with
Crystal.

Anne Ramey

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Thursday, April 16, 2009 9:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Reporting/Printing Question

You could always try Jasper Reports...similar to Crystal but Java based and
free...:) 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Thursday, April 16, 2009 7:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Reporting/Printing Question

I had just looked up the price Crystal Reports 2008. Is that report writer
tool you're talking about, or is there a different one.

The CR 2008 is $500 and the server version is $2500. I know that normally
doesn't sound like very much money, but with things the way things are right
now I would hate ask for anything. 

If that is the cheapest solution then I guess I will have to request
approval, but I wanted to be sure there wasn't something I was missing.

Thanks, 

Andy L. Mayfield
Protection  Control Technician Sr.
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of William Rentfrow
Sent: Wednesday, April 15, 2009 1:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Reporting/Printing Question

When you say you can't afford Crystal right now what do you mean?
Crystal Enterprise?  Or do you mean the CR Report Writer tool?  

William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Corporate Website, www.stratacominc.com
715-410-8156 C

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, April 15, 2009 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Reporting/Printing Question

We currently have a form that allows you to print screen by pressing a
button on the form. It works most of the time without problems, but
sometimes it prints blank pages and you have to go back and try again.
From what I've read the WUT is a little flakey when it comes to printing.

I would like to come up with a more reliable method of doing this. I thought
I would try to have it create a report and print the report on the button
press, but the output is pretty ugly and hard to read.  From what I can tell
I have very little or no control of how it's displayed (fonts, spacing
etc..) using the canned reporting tool.

I know a lot of people use Crystal and I assume it affords lots of options,
but unfortunately the money is not there right now to purchase it. 

Anyone have any ideas?   

Windows OS
MSSQL DB
ARS 7.1
XP users with 7.1 p5 WUT

Andy L. Mayfield
Protection  Control Technician Sr.
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140 

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Re: Reporting/Printing Question

2009-04-16 Thread Lammey, Peter A.

How do you allow the Mid Tier or Remedy client tool the ability to produce a 
report in a different format other than AR System or Crystal?
Do you have to add entries to the ReportType table with the configuration setup 
in a particular way?

I have always wondered if that is possible so that the Remedy system is not 
limited to interfacing with just Crystal for reporting.

Thanks
Peter Lammey
ESPN IT Client Architecture and Automation
860-766-4761

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Thursday, April 16, 2009 11:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Reporting/Printing Question

That's the only 'supported' method...but there are plenty of other options 
available if you are willing to step out of the box a bit.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Thursday, April 16, 2009 9:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Reporting/Printing Question

My understanding that reporting in the mid-tier was only available with Crystal.

Anne Ramey


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Thursday, April 16, 2009 9:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Reporting/Printing Question

You could always try Jasper Reports...similar to Crystal but Java based and
free...:)

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Thursday, April 16, 2009 7:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Reporting/Printing Question

I had just looked up the price Crystal Reports 2008. Is that report writer tool 
you're talking about, or is there a different one.

The CR 2008 is $500 and the server version is $2500. I know that normally 
doesn't sound like very much money, but with things the way things are right 
now I would hate ask for anything.

If that is the cheapest solution then I guess I will have to request approval, 
but I wanted to be sure there wasn't something I was missing.

Thanks,

Andy L. Mayfield
Protection  Control Technician Sr.
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of William Rentfrow
Sent: Wednesday, April 15, 2009 1:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Reporting/Printing Question

When you say you can't afford Crystal right now what do you mean?
Crystal Enterprise?  Or do you mean the CR Report Writer tool?


William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Corporate Website, www.stratacominc.com
715-410-8156 C

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, April 15, 2009 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Reporting/Printing Question

We currently have a form that allows you to print screen by pressing a button 
on the form. It works most of the time without problems, but sometimes it 
prints blank pages and you have to go back and try again.
From what I've read the WUT is a little flakey when it comes to printing.

I would like to come up with a more reliable method of doing this. I thought I 
would try to have it create a report and print the report on the button press, 
but the output is pretty ugly and hard to read.  From what I can tell I have 
very little or no control of how it's displayed (fonts, spacing
etc..) using the canned reporting tool.

I know a lot of people use Crystal and I assume it affords lots of options, but 
unfortunately the money is not there right now to purchase it.

Anyone have any ideas?

Windows OS
MSSQL DB
ARS 7.1
XP users with 7.1 p5 WUT



Andy L. Mayfield
Protection  Control Technician Sr.
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140


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7.1 and Active Directory 2008 compatibility

2009-04-16 Thread Pierson, Shawn

Good morning,

Has anyone tested 7.1 to see if it is compatible with AD 2008?  I would look on 
supportweb to see the compatibility matrix, but it is no longer publicly 
available due to supportweb being down.

Thanks,

Shawn Pierson
Remedy Developer | Southern Union



Private and confidential as detailed here: 
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link, please e-mail sender.

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Form population conundrum

2009-04-16 Thread Rick Cook

I am trying to come up with the best way of doing the following:

I have a form with two fields: one character field and the other drop-down.
Each has a maximum of about 8 unique records.

What I want to do is create a cross reference file in that form of all
possible combinations of those data values, and I want to populate it
automatically from scratch.  The trigger isn't all that important - I have
some flexibility there.  I cannot seed the data in the character field - it
is read from the DB via a SQL call to a metatable, and each installation may
have different data.

I have thought about building a series of guides to read the data and create
the data, or doing it directly in SQL.  I have the SQL call to read the data
for the character field already working in a menu that's attached to that
field.  The problem is that I can't figure out how to use the SQL to create
new records via workflow, unless I also use a direct SQL call to write the
data to the form.  That's sounding like it might be a farily complex stored
procedure that I have no experience in constructing.

Anyone done something like this before?  I thought it was going to be much
easier than its looking like now, and I think I'm getting into analysis
paralysis mode.

Rick

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Re: Reporting/Printing Question

Remember that if you don't ask for it, you have absolutely no chance of getting 
it.

At least if you ask for it, even with this economy, there is a slight chance.  
Besides, Crystal can be used by the entire company, so $2500 is pretty cheap.

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Thursday, April 16, 2009 9:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Reporting/Printing Question

I had just looked up the price Crystal Reports 2008. Is that report
writer tool you're talking about, or is there a different one.

The CR 2008 is $500 and the server version is $2500. I know that
normally doesn't sound like very much money, but with things the way
things are right now I would hate ask for anything. 

If that is the cheapest solution then I guess I will have to request
approval, but I wanted to be sure there wasn't something I was missing.

Thanks, 

Andy L. Mayfield 
Protection  Control Technician Sr.
Alabama Power Company 
Office: 205-226-1805 
Cell: 205-288-9140 
SoLinc: 10*19140 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of William Rentfrow
Sent: Wednesday, April 15, 2009 1:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Reporting/Printing Question

When you say you can't afford Crystal right now what do you mean?
Crystal Enterprise?  Or do you mean the CR Report Writer tool?  


William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Corporate Website, www.stratacominc.com
715-410-8156 C

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, April 15, 2009 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Reporting/Printing Question

We currently have a form that allows you to print screen by pressing a
button on the form. It works most of the time without problems, but
sometimes it prints blank pages and you have to go back and try again.
From what I've read the WUT is a little flakey when it comes to
printing.

I would like to come up with a more reliable method of doing this. I
thought I would try to have it create a report and print the report on
the button press, but the output is pretty ugly and hard to read.  From
what I can tell I have very little or no control of how it's displayed
(fonts, spacing etc..) using the canned reporting tool.

I know a lot of people use Crystal and I assume it affords lots of
options, but unfortunately the money is not there right now to purchase
it. 

Anyone have any ideas?   

Windows OS
MSSQL DB
ARS 7.1
XP users with 7.1 p5 WUT

 

Andy L. Mayfield
Protection  Control Technician Sr.
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140 


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Re: Form population conundrum

Let me see if I'm understanding you correctly, you want to create a list of all 
the possible values (entries) that could be in that form?  For example, if you 
had fields A and B, and A can have the values Y and Z, and B can have the 
values 1 and 2, you'd have the possible combinations:

Y, 1
Y, 2
Z, 1
Z, 2

Is that what you're trying to get?  If so, do you need workflow to generate it 
(i.e., does the system need to generate it automatically), or are you just 
trying to find a way to generate the list so that you have an initial set of 
data, perhaps that could even be imported?

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Thursday, April 16, 2009 9:57 AM
To: arslist@ARSLIST.ORG
Subject: Form population conundrum

**
I am trying to come up with the best way of doing the following:

I have a form with two fields: one character field and the other drop-down.  
Each has a maximum of about 8 unique records.

What I want to do is create a cross reference file in that form of all possible 
combinations of those data values, and I want to populate it automatically from 
scratch.  The trigger isn't all that important - I have some flexibility there. 
 I cannot seed the data in the character field - it is read from the DB via a 
SQL call to a metatable, and each installation may have different data.

I have thought about building a series of guides to read the data and create 
the data, or doing it directly in SQL.  I have the SQL call to read the data 
for the character field already working in a menu that's attached to that 
field.  The problem is that I can't figure out how to use the SQL to create new 
records via workflow, unless I also use a direct SQL call to write the data to 
the form.  That's sounding like it might be a farily complex stored procedure 
that I have no experience in constructing.

Anyone done something like this before?  I thought it was going to be much 
easier than its looking like now, and I think I'm getting into analysis 
paralysis mode.

Rick
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Re: Form population conundrum

2009-04-16 Thread Rick Cook

Basically, you have it right.  The drop-down field contains known values.
The character field is only populated by reading the metatable for the
server in question.  I need to read the DB for all of the values in the
character field, then create (I don't really care how) the complete list of
combinations.  I then have workflow that can validate the combinations.

Rick
On Thu, Apr 16, 2009 at 9:03 AM, Lyle Taylor tayl...@ldschurch.org wrote:

 **

 Let me see if I’m understanding you correctly, you want to create a list of
 all the possible values (entries) that could be in that form?  For example,
 if you had fields A and B, and A can have the values “Y” and “Z”, and B can
 have the values 1 and 2, you’d have the possible combinations:



 “Y”, 1

 “Y”, 2

 “Z”, 1

 “Z”, 2



 Is that what you’re trying to get?  If so, do you need workflow to generate
 it (i.e., does the system need to generate it automatically), or are you
 just trying to find a way to generate the list so that you have an initial
 set of data, perhaps that could even be imported?



 Lyle



 *From:* Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org] *On Behalf Of *Rick Cook
 *Sent:* Thursday, April 16, 2009 9:57 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Form population conundrum



 **

 I am trying to come up with the best way of doing the following:



 I have a form with two fields: one character field and the other
 drop-down.  Each has a maximum of about 8 unique records.



 What I want to do is create a cross reference file in that form of all
 possible combinations of those data values, and I want to populate it
 automatically from scratch.  The trigger isn't all that important - I have
 some flexibility there.  I cannot seed the data in the character field - it
 is read from the DB via a SQL call to a metatable, and each installation may
 have different data.



 I have thought about building a series of guides to read the data and
 create the data, or doing it directly in SQL.  I have the SQL call to read
 the data for the character field already working in a menu that's attached
 to that field.  The problem is that I can't figure out how to use the SQL to
 create new records via workflow, unless I also use a direct SQL call to
 write the data to the form.  That's sounding like it might be a farily
 complex stored procedure that I have no experience in constructing.



 Anyone done something like this before?  I thought it was going to be much
 easier than its looking like now, and I think I'm getting into analysis
 paralysis mode.



 Rick

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 Are_



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 intended recipient, please contact the sender by reply email and destroy all
 copies of the original message.
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Re: Form population conundrum

Well, one possibility might be to use a table that displays the character 
values that you care about and then a filter guide to loop over the table that 
calls a filter that contains a set of push fields actions (one for each value 
of the selection field) that pushes the currently selected character value and 
the selection field values to the form in question.  For example, if you have 
the following table that lists the values read from the DB:

C Val

Y

Z


And your selection field has two values, you would have a filter guide to loop 
over the table that calls a filter with two push fields actions:

Push $C Val$, Selection_Value_1 to My_Form
Push $C Val$, Selection_Value_2 to My_Form

Does that make sense?  You would just need a way to trigger the filter guide 
when you want to populate the other form.  The key to that working correctly, 
though, is that the character values in the table need to be unique (no 
duplicates).

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Thursday, April 16, 2009 10:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Form population conundrum

**
Basically, you have it right.  The drop-down field contains known values.  The 
character field is only populated by reading the metatable for the server in 
question.  I need to read the DB for all of the values in the character field, 
then create (I don't really care how) the complete list of combinations.  I 
then have workflow that can validate the combinations.

Rick
On Thu, Apr 16, 2009 at 9:03 AM, Lyle Taylor 
tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote:
**

Let me see if I'm understanding you correctly, you want to create a list of all 
the possible values (entries) that could be in that form?  For example, if you 
had fields A and B, and A can have the values Y and Z, and B can have the 
values 1 and 2, you'd have the possible combinations:



Y, 1

Y, 2

Z, 1

Z, 2



Is that what you're trying to get?  If so, do you need workflow to generate it 
(i.e., does the system need to generate it automatically), or are you just 
trying to find a way to generate the list so that you have an initial set of 
data, perhaps that could even be imported?



Lyle



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Thursday, April 16, 2009 9:57 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Form population conundrum



**

I am trying to come up with the best way of doing the following:



I have a form with two fields: one character field and the other drop-down.  
Each has a maximum of about 8 unique records.



What I want to do is create a cross reference file in that form of all possible 
combinations of those data values, and I want to populate it automatically from 
scratch.  The trigger isn't all that important - I have some flexibility there. 
 I cannot seed the data in the character field - it is read from the DB via a 
SQL call to a metatable, and each installation may have different data.



I have thought about building a series of guides to read the data and create 
the data, or doing it directly in SQL.  I have the SQL call to read the data 
for the character field already working in a menu that's attached to that 
field.  The problem is that I can't figure out how to use the SQL to create new 
records via workflow, unless I also use a direct SQL call to write the data to 
the form.  That's sounding like it might be a farily complex stored procedure 
that I have no experience in constructing.



Anyone done something like this before?  I thought it was going to be much 
easier than its looking like now, and I think I'm getting into analysis 
paralysis mode.



Rick

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use, disclosure or distribution is prohibited. If you are not the intended 
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the original message.
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Re: Reporting/Printing Question

We have a button that calls a java application (server side run process).
The java application accepts the parameters and ends up running the jasper
report which creates a file which is put in a location available to a web
server.  After the button is pressed it makes another button available to
'open report'...that report does an 'open url' process that points to the
URL  File that the file is available at.  We have also (still do depending
on how old the request is) used Perl to generate an XML string and then pass
that xml string to FOP that uses an xsd to generate a PDF.  Most recently we
converted most of that process to a perl program that generates a hash that
HTMLDOC understands that turns an HTML Template into an html file which we
then convert to a PDF and email to the person who pressed the button.  All
of this is to say that your reporting is limited to your imagination of what
you want to do, and finding tools that will do it.  Yes, Remedy supports
Crystal, and Crystal works well for those that want to spend the money and
time using it.  For those that don't, they can use other tools that are free
to provide similar functionality. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A.
Sent: Thursday, April 16, 2009 9:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Reporting/Printing Question

How do you allow the Mid Tier or Remedy client tool the ability to produce a
report in a different format other than AR System or Crystal?
Do you have to add entries to the ReportType table with the configuration
setup in a particular way?

I have always wondered if that is possible so that the Remedy system is not
limited to interfacing with just Crystal for reporting.

Thanks
Peter Lammey
ESPN IT Client Architecture and Automation
860-766-4761

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Thursday, April 16, 2009 11:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Reporting/Printing Question

That's the only 'supported' method...but there are plenty of other options
available if you are willing to step out of the box a bit.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Thursday, April 16, 2009 9:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Reporting/Printing Question

My understanding that reporting in the mid-tier was only available with
Crystal.

Anne Ramey


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Thursday, April 16, 2009 9:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Reporting/Printing Question

You could always try Jasper Reports...similar to Crystal but Java based and
free...:)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Thursday, April 16, 2009 7:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Reporting/Printing Question

I had just looked up the price Crystal Reports 2008. Is that report writer
tool you're talking about, or is there a different one.

The CR 2008 is $500 and the server version is $2500. I know that normally
doesn't sound like very much money, but with things the way things are right
now I would hate ask for anything.

If that is the cheapest solution then I guess I will have to request
approval, but I wanted to be sure there wasn't something I was missing.

Thanks,

Andy L. Mayfield
Protection  Control Technician Sr.
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of William Rentfrow
Sent: Wednesday, April 15, 2009 1:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Reporting/Printing Question

When you say you can't afford Crystal right now what do you mean?
Crystal Enterprise?  Or do you mean the CR Report Writer tool?


William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Corporate Website, www.stratacominc.com
715-410-8156 C

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, April 15, 2009 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Reporting/Printing Question

We currently have a form that allows you to print screen by pressing a
button on the form. It works most of the time without problems, but
sometimes it prints blank pages and you have to go back and try again.
From what I've read the WUT is a little flakey when it comes to printing.

I would like to come up with a more reliable method of doing this. I thought
I would try to have it create a report and print the report on the button
press, but the output is pretty ugly and hard to read.  From what

Remedy and Mouse Scrollwheel Question

Hello all!

I have a Remedy form that is long enough that one needs to scroll down to
see the bottom.  I can easily use the scrollwheel of my mouse to scroll up
and down while in the Admin Tool.  Why can't I do the same for that form in
the User Tool?  We're running ARS 7.0.01 patch 001 on the server and both
client tools are 7.0.01 patch 001 as well.

Appreciate the help!

Joe Kasell
Senior Systems Engineer
Navy Federal Credit Union

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Re: Form population conundrum

2009-04-16 Thread Nicky Madjarov

Some outer join of the form with itself enbeded into a select statement will 
give you all the combinations.

Regards,

Nicky Madjarov
phone: 973-202-4278
Find out how to bust your AR System performance @
http://www.SpeedUpARS.com
  - Original Message - 
  From: Rick Cook 
  Newsgroups: public.remedy.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Thursday, April 16, 2009 11:57 AM
  Subject: Form population conundrum


  ** 
  I am trying to come up with the best way of doing the following:

  I have a form with two fields: one character field and the other drop-down.  
Each has a maximum of about 8 unique records.

  What I want to do is create a cross reference file in that form of all 
possible combinations of those data values, and I want to populate it 
automatically from scratch.  The trigger isn't all that important - I have some 
flexibility there.  I cannot seed the data in the character field - it is read 
from the DB via a SQL call to a metatable, and each installation may have 
different data.

  I have thought about building a series of guides to read the data and create 
the data, or doing it directly in SQL.  I have the SQL call to read the data 
for the character field already working in a menu that's attached to that 
field.  The problem is that I can't figure out how to use the SQL to create new 
records via workflow, unless I also use a direct SQL call to write the data to 
the form.  That's sounding like it might be a farily complex stored procedure 
that I have no experience in constructing.

  Anyone done something like this before?  I thought it was going to be much 
easier than its looking like now, and I think I'm getting into analysis 
paralysis mode.

  Rick
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Re: Remedy and Mouse Scrollwheel Question

Joel,

The form size is set by the view you see when you're looking at it in the admin 
tool.  The user client assumes that whatever size your window is is the size 
you want it to appear in the user client.  This is how you make the little 
dialog boxes exactly the size you want them.

The flip side is that the largest the box can be is your screen size.  Remedy 
assumes anything outside the immediate window is supposed to be hidden 
workflow.  To make your fields visible to your users, you'll have to create a 
page holder and move your fields onto the tabs.  This is also an excellent way 
to organize your fields.

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell
Sent: Thursday, April 16, 2009 1:27 PM
To: arslist@ARSLIST.ORG
Subject: Remedy and Mouse Scrollwheel Question

Hello all!

I have a Remedy form that is long enough that one needs to scroll down to
see the bottom.  I can easily use the scrollwheel of my mouse to scroll up
and down while in the Admin Tool.  Why can't I do the same for that form in
the User Tool?  We're running ARS 7.0.01 patch 001 on the server and both
client tools are 7.0.01 patch 001 as well.

Appreciate the help!

Joe Kasell
Senior Systems Engineer
Navy Federal Credit Union

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Re: Remedy and Mouse Scrollwheel Question

2009-04-16 Thread Tanner, Doug

I believe he is just saying the mouse does not perform the vertical
scrolling of the form.
Doug

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Thursday, April 16, 2009 2:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy and Mouse Scrollwheel Question

Joel,

The form size is set by the view you see when you're looking at it in
the admin tool.  The user client assumes that whatever size your window
is is the size you want it to appear in the user client.  This is how
you make the little dialog boxes exactly the size you want them.

The flip side is that the largest the box can be is your screen size.
Remedy assumes anything outside the immediate window is supposed to be
hidden workflow.  To make your fields visible to your users, you'll have
to create a page holder and move your fields onto the tabs.  This is
also an excellent way to organize your fields.

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell
Sent: Thursday, April 16, 2009 1:27 PM
To: arslist@ARSLIST.ORG
Subject: Remedy and Mouse Scrollwheel Question

Hello all!

I have a Remedy form that is long enough that one needs to scroll down
to
see the bottom.  I can easily use the scrollwheel of my mouse to scroll
up
and down while in the Admin Tool.  Why can't I do the same for that form
in
the User Tool?  We're running ARS 7.0.01 patch 001 on the server and
both
client tools are 7.0.01 patch 001 as well.

Appreciate the help!

Joe Kasell
Senior Systems Engineer
Navy Federal Credit Union

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sender by return email and then delete it from your mailbox. This message may 
be protected by the attorney-client privilege and/or work product doctrine.  
Accessing, copying, disseminating or re-using any of the information contained 
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Re: Remedy and Mouse Scrollwheel Question

That's entirely possible, Doug.  I'm the sort of person who, when asked Is it 
still raining outside, or has it stopped? will answer Yes.

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Tanner, Doug
Sent: Thursday, April 16, 2009 2:15 PM
To: arslist@ARSLIST.ORG
Subject: Possibly spam: Re: Remedy and Mouse Scrollwheel Question

I believe he is just saying the mouse does not perform the vertical
scrolling of the form.
Doug

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Thursday, April 16, 2009 2:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy and Mouse Scrollwheel Question

Joel,

The form size is set by the view you see when you're looking at it in
the admin tool.  The user client assumes that whatever size your window
is is the size you want it to appear in the user client.  This is how
you make the little dialog boxes exactly the size you want them.

The flip side is that the largest the box can be is your screen size.
Remedy assumes anything outside the immediate window is supposed to be
hidden workflow.  To make your fields visible to your users, you'll have
to create a page holder and move your fields onto the tabs.  This is
also an excellent way to organize your fields.

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell
Sent: Thursday, April 16, 2009 1:27 PM
To: arslist@ARSLIST.ORG
Subject: Remedy and Mouse Scrollwheel Question

Hello all!

I have a Remedy form that is long enough that one needs to scroll down
to
see the bottom.  I can easily use the scrollwheel of my mouse to scroll
up
and down while in the Admin Tool.  Why can't I do the same for that form
in
the User Tool?  We're running ARS 7.0.01 patch 001 on the server and
both
client tools are 7.0.01 patch 001 as well.

Appreciate the help!

Joe Kasell
Senior Systems Engineer
Navy Federal Credit Union

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run process issue

I'm having an issue with a run-process command from an active link:
$PROCESS$ @@:echo $USER$ $colJobName$ $TIMESTAMP$  startrecon.log
or
$PROCESS$ echo $USER$ $colJobName$ $TIMESTAMP$  startrecon.log

I get a system cannot find file specified error.  This command from the 
command line creates the file if it doesn't exist.  That's what I want.  I've 
also passed the entire path with no luck.  I've also tried specifying the full 
path to a file that does exist.  What am I doing wrong?

ARS 7.0, Linux RHEL 4

Anne Ramey



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Re: run process issue

Have you tried calling the command processor first? For example,

 

$PROCESS$ @@:c:\windows\system32\cmd.exe /c echo $USER$
$colJobName$ $TIMESTAMP$  startrecon.log

 

Just a SWAG...

 

--- J.T. Shyman

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Thursday, April 16, 2009 2:42 PM
To: arslist@ARSLIST.ORG
Subject: run process issue

 

** 

I'm having an issue with a run-process command from an active link:

$PROCESS$ @@:echo $USER$ $colJobName$ $TIMESTAMP$ 
startrecon.log

or

$PROCESS$ echo $USER$ $colJobName$ $TIMESTAMP$  startrecon.log

 

I get a system cannot find file specified error.  This command from
the command line creates the file if it doesn't exist.  That's what I
want.  I've also passed the entire path with no luck.  I've also tried
specifying the full path to a file that does exist.  What am I doing
wrong?

 

ARS 7.0, Linux RHEL 4

 

Anne Ramey

 

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Are_


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Re: run process issue

What if you add the full path to echo in the command:

$PROCESS$ @@:/bin/echo $USER$ $colJobName$ $TIMESTAMP$  startrecon.log

However, I suspect that that won't work either, because  is a shell 
directive and will get interpreted as an argument to echo rather than telling 
the shell what to do with the output of the echo command.  You might be better 
off writing a little shell script that take three command line arguments and 
effectively has this command in it.  Something like this:

#!/bin/sh

echo $1 $2 $3  /path/to/startrecon.log

Then your run process action would look like this:

$PROCESS$ @@:/path/to/scrip $USER$ $colJobName$ $TIMESTAMP$

Good luck.
Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Thursday, April 16, 2009 12:42 PM
To: arslist@ARSLIST.ORG
Subject: run process issue

**
I'm having an issue with a run-process command from an active link:
$PROCESS$ @@:echo $USER$ $colJobName$ $TIMESTAMP$  startrecon.log
or
$PROCESS$ echo $USER$ $colJobName$ $TIMESTAMP$  startrecon.log

I get a system cannot find file specified error.  This command from the 
command line creates the file if it doesn't exist.  That's what I want.  I've 
also passed the entire path with no luck.  I've also tried specifying the full 
path to a file that does exist.  What am I doing wrong?

ARS 7.0, Linux RHEL 4

Anne Ramey

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and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
copies of the original message.



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Re: run process issue

Yeah, right...

 

Me thinking Windows, you thinking Unix

 

J

 

--- J. Tarzan Shyman

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Thursday, April 16, 2009 2:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: run process issue

 

** 

What if you add the full path to echo in the command:

 

$PROCESS$ @@:/bin/echo $USER$ $colJobName$ $TIMESTAMP$ 
startrecon.log

 

However, I suspect that that won't work either, because  is a shell
directive and will get interpreted as an argument to echo rather than
telling the shell what to do with the output of the echo command.  You
might be better off writing a little shell script that take three
command line arguments and effectively has this command in it.
Something like this:

 

#!/bin/sh

 

echo $1 $2 $3  /path/to/startrecon.log

 

Then your run process action would look like this:

 

$PROCESS$ @@:/path/to/scrip $USER$ $colJobName$ $TIMESTAMP$

 

Good luck.

Lyle

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Thursday, April 16, 2009 12:42 PM
To: arslist@ARSLIST.ORG
Subject: run process issue

 

** 

I'm having an issue with a run-process command from an active link:

$PROCESS$ @@:echo $USER$ $colJobName$ $TIMESTAMP$ 
startrecon.log

or

$PROCESS$ echo $USER$ $colJobName$ $TIMESTAMP$  startrecon.log

 

I get a system cannot find file specified error.  This command from
the command line creates the file if it doesn't exist.  That's what I
want.  I've also passed the entire path with no luck.  I've also tried
specifying the full path to a file that does exist.  What am I doing
wrong?

 

ARS 7.0, Linux RHEL 4

 

Anne Ramey

 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_ 



NOTICE: This email message is for the sole use of the intended
recipient(s) and may contain confidential and privileged information.
Any unauthorized review, use, disclosure or distribution is prohibited.
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Re: Remedy and Mouse Scrollwheel Question

Doug,

That's exactly what I'm saying.

I'm very well aware of the page holders.  This situation has to do with a
custom form built for one of our departments here which actually is a user
agreement with signature blocks at the end.  Using page holders was
suggested but the customer wanted the agreement to be on one page, so to
speak.  They want to know why the mouse scrollwheel isn't working in the
user tool when this form appears.  What's curious is that if I were to
click down on the scrollwheel, the mouse pointer changes to a double-arrow,
and I can move the mouse forward and back on the mousepad in order to
scroll up and down on the screen.  What would make that use of the
scrollwheel different in the user tool than the more common use that the
customer wants to see work?

Joe Kasell
Senior Systems Engineer
Navy Federal Credit Union

Have a Remedy issue or question?  Email your query to the
Remedy_Administrators mailbox in Notes.




   
 Tanner, Doug
 doug.tan...@comp 
 ASS-USA.COM   To 
 Sent by: Action  arslist@ARSLIST.ORG 
 Request System cc 
 discussion list   
 (ARSList)Subject 
 arsl...@arslist. Re: Remedy and Mouse Scrollwheel
 ORG  Question
   
   
 04/16/2009 02:15  
 PM
   
   
 Please respond to 
 arsl...@arslist.o 
RG 
   
   




I believe he is just saying the mouse does not perform the vertical
scrolling of the form.
Doug

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Thursday, April 16, 2009 2:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy and Mouse Scrollwheel Question

Joel,

The form size is set by the view you see when you're looking at it in
the admin tool.  The user client assumes that whatever size your window
is is the size you want it to appear in the user client.  This is how
you make the little dialog boxes exactly the size you want them.

The flip side is that the largest the box can be is your screen size.
Remedy assumes anything outside the immediate window is supposed to be
hidden workflow.  To make your fields visible to your users, you'll have
to create a page holder and move your fields onto the tabs.  This is
also an excellent way to organize your fields.

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell
Sent: Thursday, April 16, 2009 1:27 PM
To: arslist@ARSLIST.ORG
Subject: Remedy and Mouse Scrollwheel Question

Hello all!

I have a Remedy form that is long enough that one needs to scroll down
to
see the bottom.  I can easily use the scrollwheel of my mouse to scroll
up
and down while in the Admin Tool.  Why can't I do the same for that form
in
the User Tool?  We're running ARS 7.0.01 patch 001 on the server and
both
client tools are 7.0.01 patch 001 as well.

Appreciate the help!

Joe Kasell
Senior Systems Engineer
Navy Federal Credit Union


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Re: Remedy and Mouse Scrollwheel Question

The scroll wheel will scroll the Results List or a multi-line text
field.  I think the issue is that when you are on the Details pane you
are always in a field or have object active (like a tab) and that is
intercepting the scroll command. 

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell
Sent: Thursday, April 16, 2009 1:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy and Mouse Scrollwheel Question

Doug,

That's exactly what I'm saying.

I'm very well aware of the page holders.  This situation has to do with
a
custom form built for one of our departments here which actually is a
user
agreement with signature blocks at the end.  Using page holders was
suggested but the customer wanted the agreement to be on one page, so to
speak.  They want to know why the mouse scrollwheel isn't working in the
user tool when this form appears.  What's curious is that if I were to
click down on the scrollwheel, the mouse pointer changes to a
double-arrow,
and I can move the mouse forward and back on the mousepad in order to
scroll up and down on the screen.  What would make that use of the
scrollwheel different in the user tool than the more common use that the
customer wants to see work?

Joe Kasell
Senior Systems Engineer
Navy Federal Credit Union

Have a Remedy issue or question?  Email your query to the
Remedy_Administrators mailbox in Notes.


-Original Message-
I believe he is just saying the mouse does not perform the vertical
scrolling of the form.
Doug

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Thursday, April 16, 2009 2:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy and Mouse Scrollwheel Question

Joel,

The form size is set by the view you see when you're looking at it in
the admin tool.  The user client assumes that whatever size your window
is is the size you want it to appear in the user client.  This is how
you make the little dialog boxes exactly the size you want them.

The flip side is that the largest the box can be is your screen size.
Remedy assumes anything outside the immediate window is supposed to be
hidden workflow.  To make your fields visible to your users, you'll have
to create a page holder and move your fields onto the tabs.  This is
also an excellent way to organize your fields.

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell
Sent: Thursday, April 16, 2009 1:27 PM
To: arslist@ARSLIST.ORG
Subject: Remedy and Mouse Scrollwheel Question

Hello all!

I have a Remedy form that is long enough that one needs to scroll down
to
see the bottom.  I can easily use the scrollwheel of my mouse to scroll
up
and down while in the Admin Tool.  Why can't I do the same for that form
in
the User Tool?  We're running ARS 7.0.01 patch 001 on the server and
both
client tools are 7.0.01 patch 001 as well.

Appreciate the help!

Joe Kasell
Senior Systems Engineer
Navy Federal Credit Union

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Re: run process issue

I tried this, and still get The system cannot find the file specified.  Now 
my command is:
$PROCESS$ @@:/opt/ar/remedy/bin/logreconstart.sh $USER$ $colJobName$ 
$TIMESTAMP$

and the script is just what you suggested:
#!/bin/sh
echo $1 $2 $3  /opt/ar/remedy/cmdb/Logs/startrecon.log

And it is in place with execute permissions.

???

Anne Ramey

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Thursday, April 16, 2009 2:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: run process issue

**
What if you add the full path to echo in the command:

$PROCESS$ @@:/bin/echo $USER$ $colJobName$ $TIMESTAMP$  startrecon.log

However, I suspect that that won't work either, because  is a shell 
directive and will get interpreted as an argument to echo rather than telling 
the shell what to do with the output of the echo command.  You might be better 
off writing a little shell script that take three command line arguments and 
effectively has this command in it.  Something like this:

#!/bin/sh

echo $1 $2 $3  /path/to/startrecon.log

Then your run process action would look like this:

$PROCESS$ @@:/path/to/scrip $USER$ $colJobName$ $TIMESTAMP$

Good luck.
Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Thursday, April 16, 2009 12:42 PM
To: arslist@ARSLIST.ORG
Subject: run process issue

**
I'm having an issue with a run-process command from an active link:
$PROCESS$ @@:echo $USER$ $colJobName$ $TIMESTAMP$  startrecon.log
or
$PROCESS$ echo $USER$ $colJobName$ $TIMESTAMP$  startrecon.log

I get a system cannot find file specified error.  This command from the 
command line creates the file if it doesn't exist.  That's what I want.  I've 
also passed the entire path with no luck.  I've also tried specifying the full 
path to a file that does exist.  What am I doing wrong?

ARS 7.0, Linux RHEL 4

Anne Ramey

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_


NOTICE: This email message is for the sole use of the intended recipient(s) and 
may contain confidential and privileged information. Any unauthorized review, 
use, disclosure or distribution is prohibited. If you are not the intended 
recipient, please contact the sender by reply email and destroy all copies of 
the original message.
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Re: run process issue

Is this is a Run Process action or a Set Fields action in the Active
Link?

 

A Run Process action won't have $PROCESS$ (it would just be the @@
to make it run on the server.

 

A Set Fields action uses the $PROCESS$ to return something to the active
link.

 

Fred

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Thursday, April 16, 2009 2:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: run process issue

 

** 

I tried this, and still get The system cannot find the file specified.
Now my command is:

$PROCESS$ @@:/opt/ar/remedy/bin/logreconstart.sh $USER$ $colJobName$
$TIMESTAMP$

 

and the script is just what you suggested:

#!/bin/sh

echo $1 $2 $3  /opt/ar/remedy/cmdb/Logs/startrecon.log

 

And it is in place with execute permissions.

 

???

 

Anne Ramey

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Thursday, April 16, 2009 2:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: run process issue

 

** 

What if you add the full path to echo in the command:

 

$PROCESS$ @@:/bin/echo $USER$ $colJobName$ $TIMESTAMP$ 
startrecon.log

 

However, I suspect that that won't work either, because  is a shell
directive and will get interpreted as an argument to echo rather than
telling the shell what to do with the output of the echo command.  You
might be better off writing a little shell script that take three
command line arguments and effectively has this command in it.
Something like this:

 

#!/bin/sh

 

echo $1 $2 $3  /path/to/startrecon.log

 

Then your run process action would look like this:

 

$PROCESS$ @@:/path/to/scrip $USER$ $colJobName$ $TIMESTAMP$

 

Good luck.

Lyle

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Thursday, April 16, 2009 12:42 PM
To: arslist@ARSLIST.ORG
Subject: run process issue

 

** 

I'm having an issue with a run-process command from an active link:

$PROCESS$ @@:echo $USER$ $colJobName$ $TIMESTAMP$ 
startrecon.log

or

$PROCESS$ echo $USER$ $colJobName$ $TIMESTAMP$  startrecon.log

 

I get a system cannot find file specified error.  This command from
the command line creates the file if it doesn't exist.  That's what I
want.  I've also passed the entire path with no luck.  I've also tried
specifying the full path to a file that does exist.  What am I doing
wrong?

 

ARS 7.0, Linux RHEL 4

 

Anne Ramey

 

 


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Re: run process issue

Hmm...Troubleshooting

 

1.   Is the execute bit set on the logreconstart.sh script? (I
assume this will get a Of course response, but I had to ask)

2.   Are you trying to execute the $PROCESS$ from a Run Process
action or a Set Fields?

3.   If you turn on ACL logging what do you see in the log?

 

 

--- J.T. Shyman

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Thursday, April 16, 2009 3:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: run process issue

 

** 

I tried this, and still get The system cannot find the file specified.
Now my command is:

$PROCESS$ @@:/opt/ar/remedy/bin/logreconstart.sh $USER$ $colJobName$
$TIMESTAMP$

 

and the script is just what you suggested:

#!/bin/sh

echo $1 $2 $3  /opt/ar/remedy/cmdb/Logs/startrecon.log

 

And it is in place with execute permissions.

 

???

 

Anne Ramey

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Thursday, April 16, 2009 2:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: run process issue

 

** 

What if you add the full path to echo in the command:

 

$PROCESS$ @@:/bin/echo $USER$ $colJobName$ $TIMESTAMP$ 
startrecon.log

 

However, I suspect that that won't work either, because  is a shell
directive and will get interpreted as an argument to echo rather than
telling the shell what to do with the output of the echo command.  You
might be better off writing a little shell script that take three
command line arguments and effectively has this command in it.
Something like this:

 

#!/bin/sh

 

echo $1 $2 $3  /path/to/startrecon.log

 

Then your run process action would look like this:

 

$PROCESS$ @@:/path/to/scrip $USER$ $colJobName$ $TIMESTAMP$

 

Good luck.

Lyle

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Thursday, April 16, 2009 12:42 PM
To: arslist@ARSLIST.ORG
Subject: run process issue

 

** 

I'm having an issue with a run-process command from an active link:

$PROCESS$ @@:echo $USER$ $colJobName$ $TIMESTAMP$ 
startrecon.log

or

$PROCESS$ echo $USER$ $colJobName$ $TIMESTAMP$  startrecon.log

 

I get a system cannot find file specified error.  This command from
the command line creates the file if it doesn't exist.  That's what I
want.  I've also passed the entire path with no luck.  I've also tried
specifying the full path to a file that does exist.  What am I doing
wrong?

 

ARS 7.0, Linux RHEL 4

 

Anne Ramey

 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_ 



NOTICE: This email message is for the sole use of the intended
recipient(s) and may contain confidential and privileged information.
Any unauthorized review, use, disclosure or distribution is prohibited.
If you are not the intended recipient, please contact the sender by
reply email and destroy all copies of the original message.

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_ 

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Are_ 


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Re: Remedy and Mouse Scrollwheel Question

Fred,

Appreciate the response.  That makes a lot of sense.

Joe Kasell
Senior Systems Engineer
Navy Federal Credit Union




   
 Grooms,  
 Frederick W  
 frederick.w.groo  To 
 m...@xo.comarslist@ARSLIST.ORG 
 Sent by: Action   cc 
 Request System
 discussion list   Subject 
 (ARSList)Re: Remedy and Mouse Scrollwheel
 arsl...@arslist. Question
 ORG  
   
   
 04/16/2009 03:04  
 PM
   
   
 Please respond to 
 arsl...@arslist.o 
RG 
   
   




The scroll wheel will scroll the Results List or a multi-line text
field.  I think the issue is that when you are on the Details pane you
are always in a field or have object active (like a tab) and that is
intercepting the scroll command.=20

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell
Sent: Thursday, April 16, 2009 1:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy and Mouse Scrollwheel Question

Doug,

That's exactly what I'm saying.

I'm very well aware of the page holders.  This situation has to do with
a
custom form built for one of our departments here which actually is a
user
agreement with signature blocks at the end.  Using page holders was
suggested but the customer wanted the agreement to be on one page, so to
speak.  They want to know why the mouse scrollwheel isn't working in the
user tool when this form appears.  What's curious is that if I were to
click down on the scrollwheel, the mouse pointer changes to a
double-arrow,
and I can move the mouse forward and back on the mousepad in order to
scroll up and down on the screen.  What would make that use of the
scrollwheel different in the user tool than the more common use that the
customer wants to see work?

Joe Kasell
Senior Systems Engineer
Navy Federal Credit Union

Have a Remedy issue or question?  Email your query to the
Remedy_Administrators mailbox in Notes.


-Original Message-
I believe he is just saying the mouse does not perform the vertical
scrolling of the form.
Doug

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Thursday, April 16, 2009 2:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy and Mouse Scrollwheel Question

Joel,

The form size is set by the view you see when you're looking at it in
the admin tool.  The user client assumes that whatever size your window
is is the size you want it to appear in the user client.  This is how
you make the little dialog boxes exactly the size you want them.

The flip side is that the largest the box can be is your screen size.
Remedy assumes anything outside the immediate window is supposed to be
hidden workflow.  To make your fields visible to your users, you'll have
to create a page holder and move your fields onto the tabs.  This is
also an excellent way to organize your fields.

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell
Sent: Thursday, April 16, 2009 1:27 PM
To: arslist@ARSLIST.ORG
Subject: Remedy and Mouse Scrollwheel Question

Hello all!

I have a Remedy form that is long enough that one needs to scroll down
to
see the bottom.  I can easily use the scrollwheel of my mouse to scroll
up
and down while in the Admin Tool.  Why can't I do the same for that form
in
the User Tool?  We're running ARS 7.0.01 patch 001 on the server and
both
client tools are 7.0.01 patch 001 as well.

Appreciate the help!

Joe Kasell
Senior Systems Engineer
Navy Federal Credit Union

Re: AR Server crashes while copying a form

2009-04-16 Thread Marty.Thorin

Dear Zaheer:
We had the same issue.  We fixed it by turning off the Brie
server.  A couple of months later we went through the entire list of
work for the Brie server.  (This is found in forms.)  We deleted this
work (which was the culprit of the problem), and restarted the Brie
server.
It has run quietly ever since.

Thorin

-Original Message-
From: Zaheer Malik [mailto:z.ma...@ftel.co.uk] 
Sent: Thursday, April 16, 2009 3:04 AM
Subject: AR Server crashes while copying a form

Hi all

 
Remedy server (Version: 6.00.01 Patch 1368) goes down very frequently
with ARNOTE 20 (and others), when trying to copy a view from our main
helpdesk form  then save.

 
Currently the the form has 658 fields and 26 views.

 
ARError log below

 
can any one help or direct me to the possible cause

 
thanks in advance

 
Tue Apr  14 13:56:01 2009  0 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Tue Apr  14 13:56:01 2009 15
Tue Apr  14 13:56:01 2009  Distrib : AR System Distributed Server
terminated when a signal was received by the server (ARDSNOTE 3000)
Tue Apr  14 13:56:01 2009 15
Tue Apr  14 13:56:01 2009  Distrib : AR System Distributed Server
terminated when a signal was received by the server (ARDSNOTE 3000)
Tue Apr  14 13:56:01 2009 15
Tue Apr  14 13:56:01 2009  Dispatch : AR System Application server
terminated when a signal/exception was received by the server (ARAPPNOTE
4500)
Tue Apr  14 13:56:01 2009 15
Tue Apr  14 13:56:50 2009  BRIE : Message not in catalog; Message number
=
4582 (ARAPPERR 4582)
Tue Apr  14 13:56:50 2009 started Wed Feb 18 10:46:47 2009 by pid
9170
Tue Apr  14 13:56:50 2009  BRIE : Invalid session identifier supplied in
the control record ()  ARERR - 161 Tue Apr  14 13:56:50 2009  BRIE : AR
System Approval server terminated -- fatal error encountered (ARAPPNOTE
4501) Tue Apr  14 13:56:50 2009  BRIE : Message not in catalog; Message
number =
4582 (ARAPPERR 4582)
Tue Apr  14 13:56:50 2009 started Wed Feb 18 10:46:47 2009 by pid
9170
Tue Apr  14 13:56:50 2009  BRIE : Invalid session identifier supplied in
the control record ()  ARERR - 161 Tue Apr  14 13:56:50 2009  BRIE : AR
System Approval server terminated -- fatal error encountered (ARAPPNOTE
4501) Tue Apr  14 13:56:50 2009  BRIE : Message not in catalog; Message
number =
4582 (ARAPPERR 4582)
Tue Apr  14 13:56:50 2009 started Wed Feb 18 10:46:47 2009 by pid
9170
Tue Apr  14 13:56:50 2009  BRIE : Invalid session identifier supplied in
the control record ()  ARERR - 161 Tue Apr  14 13:56:50 2009  BRIE : AR
System Approval server terminated -- fatal error encountered (ARAPPNOTE
4501) Tue Apr  14 13:56:50 2009  BRIE : Message not in catalog; Message
number =
4582 (ARAPPERR 4582)
Tue Apr  14 13:56:50 2009 started Wed Feb 18 10:46:47 2009 by pid
9170
Tue Apr  14 13:56:50 2009  BRIE : Invalid session identifier supplied in
the control record ()  ARERR - 161 Tue Apr  14 13:56:50 2009  BRIE : AR
System Approval server terminated -- fatal error encountered (ARAPPNOTE
4501) Tue Apr  14 13:56:50 2009  BRIE : Message not in catalog; Message
number =
4582 (ARAPPERR 4582)
Tue Apr  14 13:56:50 2009 started Wed Feb 18 10:46:47 2009 by pid
9170
Tue Apr  14 13:56:50 2009  BRIE : Invalid session identifier supplied in
the control record ()  ARERR - 161 Tue Apr  14 13:56:50 2009  BRIE : AR
System Approval server terminated -- fatal error encountered (ARAPPNOTE
4501) Tue Apr  14 14:03:05 2009  0 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Tue Apr  14 14:03:05 2009 11
Tue Apr  14 14:03:11 2009  Dispatch : Cannot establish a network
connection to the AR System server (remedy.z.co.uk : RPC:
Miscellaneous tli error - An event requires attentionNo message of
desired type)  ARERR - 90 Tue Apr  14 14:17:37 2009  0 : AR System
server terminated when a signal/exception was received by the server
(ARNOTE 20)
Tue Apr  14 14:17:37 2009 11
Tue Apr  14 14:18:12 2009  Dispatch : Cannot establish a network
connection to the AR System server (remedy.z.co.uk : RPC:
Miscellaneous tli error - An event requires attentionNo message of
desired type)  ARERR - 90 Tue Apr  14 14:20:00 2009  0 : AR System
server terminated when a signal/exception was received by the server
(ARNOTE 20)
Tue Apr  14 14:20:00 2009 11
Tue Apr  14 14:33:53 2009  0 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Tue Apr  14 14:33:53 2009 15
Tue Apr  14 14:33:53 2009  Distrib : AR System Distributed Server
terminated when a signal was received by the server (ARDSNOTE 3000)
Tue Apr  14 14:33:53 2009 15
Tue Apr  14 14:33:53 2009  Distrib : AR System Distributed Server
terminated when a signal was received by the server (ARDSNOTE 3000)
Tue Apr  14 14:33:53 2009 15
Tue Apr  14 14:33:53 2009  Dispatch : AR System Application server
terminated when a signal/exception was received by the server

Re: Remedy and Mouse Scrollwheel Question

2009-04-16 Thread Easter, David

BTW, the web client enables the use of the mouse wheel in both the Results list 
and the Details pane.  If it's an option, you could encourage your user base to 
use the web client if they require this functionality.
 
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell
Sent: Thursday, April 16, 2009 12:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy and Mouse Scrollwheel Question

Fred,

Appreciate the response.  That makes a lot of sense.

Joe Kasell
Senior Systems Engineer
Navy Federal Credit Union




   
 Grooms,  
 Frederick W  
 frederick.w.groo  To 
 m...@xo.comarslist@ARSLIST.ORG 
 Sent by: Action   cc 
 Request System
 discussion list   Subject 
 (ARSList)Re: Remedy and Mouse Scrollwheel
 arsl...@arslist. Question
 ORG  
   
   
 04/16/2009 03:04  
 PM
   
   
 Please respond to 
 arsl...@arslist.o 
RG 
   
   




The scroll wheel will scroll the Results List or a multi-line text field.  I 
think the issue is that when you are on the Details pane you are always in a 
field or have object active (like a tab) and that is intercepting the scroll 
command.=20

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell
Sent: Thursday, April 16, 2009 1:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy and Mouse Scrollwheel Question

Doug,

That's exactly what I'm saying.

I'm very well aware of the page holders.  This situation has to do with a 
custom form built for one of our departments here which actually is a user 
agreement with signature blocks at the end.  Using page holders was suggested 
but the customer wanted the agreement to be on one page, so to speak.  They 
want to know why the mouse scrollwheel isn't working in the user tool when this 
form appears.  What's curious is that if I were to click down on the 
scrollwheel, the mouse pointer changes to a double-arrow, and I can move the 
mouse forward and back on the mousepad in order to scroll up and down on the 
screen.  What would make that use of the scrollwheel different in the user tool 
than the more common use that the customer wants to see work?

Joe Kasell
Senior Systems Engineer
Navy Federal Credit Union

Have a Remedy issue or question?  Email your query to the Remedy_Administrators 
mailbox in Notes.


-Original Message-
I believe he is just saying the mouse does not perform the vertical scrolling 
of the form.
Doug

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Thursday, April 16, 2009 2:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy and Mouse Scrollwheel Question

Joel,

The form size is set by the view you see when you're looking at it in the admin 
tool.  The user client assumes that whatever size your window is is the size 
you want it to appear in the user client.  This is how you make the little 
dialog boxes exactly the size you want them.

The flip side is that the largest the box can be is your screen size.
Remedy assumes anything outside the immediate window is supposed to be hidden 
workflow.  To make your fields visible to your

Re: run process issue

Yes, the execute bits are on. I've changed it to
@@:/opt/ar/remedy/bin/logreconstart.sh $USER$ $colJobName$ $TIMESTAMP$
as a run process command.

ACL logging?

Anne Ramey


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shyman, Jonathan
Sent: Thursday, April 16, 2009 3:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: run process issue

**
Hmm...Troubleshooting


1.   Is the execute bit set on the logreconstart.sh script? (I assume this 
will get a Of course response, but I had to ask)

2.   Are you trying to execute the $PROCESS$ from a Run Process action or a 
Set Fields?

3.   If you turn on ACL logging what do you see in the log?


--- J.T. Shyman


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Thursday, April 16, 2009 3:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: run process issue

**
I tried this, and still get The system cannot find the file specified.  Now 
my command is:
$PROCESS$ @@:/opt/ar/remedy/bin/logreconstart.sh $USER$ $colJobName$ 
$TIMESTAMP$

and the script is just what you suggested:
#!/bin/sh
echo $1 $2 $3  /opt/ar/remedy/cmdb/Logs/startrecon.log

And it is in place with execute permissions.

???

Anne Ramey
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Thursday, April 16, 2009 2:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: run process issue

**
What if you add the full path to echo in the command:

$PROCESS$ @@:/bin/echo $USER$ $colJobName$ $TIMESTAMP$  startrecon.log

However, I suspect that that won't work either, because  is a shell 
directive and will get interpreted as an argument to echo rather than telling 
the shell what to do with the output of the echo command.  You might be better 
off writing a little shell script that take three command line arguments and 
effectively has this command in it.  Something like this:

#!/bin/sh

echo $1 $2 $3  /path/to/startrecon.log

Then your run process action would look like this:

$PROCESS$ @@:/path/to/scrip $USER$ $colJobName$ $TIMESTAMP$

Good luck.
Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Thursday, April 16, 2009 12:42 PM
To: arslist@ARSLIST.ORG
Subject: run process issue

**
I'm having an issue with a run-process command from an active link:
$PROCESS$ @@:echo $USER$ $colJobName$ $TIMESTAMP$  startrecon.log
or
$PROCESS$ echo $USER$ $colJobName$ $TIMESTAMP$  startrecon.log

I get a system cannot find file specified error.  This command from the 
command line creates the file if it doesn't exist.  That's what I want.  I've 
also passed the entire path with no luck.  I've also tried specifying the full 
path to a file that does exist.  What am I doing wrong?

ARS 7.0, Linux RHEL 4

Anne Ramey

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Re: run process issue

Yeah, ACL. You know, that thing that pro athletes are always tearing...

 

No, seriously I mean the active link logs in AR User. They can sometimes
show more info than the error message would.

 

--- J.T. Shyman

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Thursday, April 16, 2009 3:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: run process issue

 

** 

Yes, the execute bits are on. I've changed it to 

@@:/opt/ar/remedy/bin/logreconstart.sh $USER$ $colJobName$
$TIMESTAMP$ 

as a run process command.

 

ACL logging?

 

Anne Ramey

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shyman, Jonathan
Sent: Thursday, April 16, 2009 3:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: run process issue

 

** 

Hmm...Troubleshooting

 

1.   Is the execute bit set on the logreconstart.sh script? (I
assume this will get a Of course response, but I had to ask)

2.   Are you trying to execute the $PROCESS$ from a Run Process
action or a Set Fields?

3.   If you turn on ACL logging what do you see in the log?

 

 

--- J.T. Shyman

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Thursday, April 16, 2009 3:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: run process issue

 

** 

I tried this, and still get The system cannot find the file specified.
Now my command is:

$PROCESS$ @@:/opt/ar/remedy/bin/logreconstart.sh $USER$ $colJobName$
$TIMESTAMP$

 

and the script is just what you suggested:

#!/bin/sh

echo $1 $2 $3  /opt/ar/remedy/cmdb/Logs/startrecon.log

 

And it is in place with execute permissions.

 

???

 

Anne Ramey

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Thursday, April 16, 2009 2:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: run process issue

 

** 

What if you add the full path to echo in the command:

 

$PROCESS$ @@:/bin/echo $USER$ $colJobName$ $TIMESTAMP$ 
startrecon.log

 

However, I suspect that that won't work either, because  is a shell
directive and will get interpreted as an argument to echo rather than
telling the shell what to do with the output of the echo command.  You
might be better off writing a little shell script that take three
command line arguments and effectively has this command in it.
Something like this:

 

#!/bin/sh

 

echo $1 $2 $3  /path/to/startrecon.log

 

Then your run process action would look like this:

 

$PROCESS$ @@:/path/to/scrip $USER$ $colJobName$ $TIMESTAMP$

 

Good luck.

Lyle

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Thursday, April 16, 2009 12:42 PM
To: arslist@ARSLIST.ORG
Subject: run process issue

 

** 

I'm having an issue with a run-process command from an active link:

$PROCESS$ @@:echo $USER$ $colJobName$ $TIMESTAMP$ 
startrecon.log

or

$PROCESS$ echo $USER$ $colJobName$ $TIMESTAMP$  startrecon.log

 

I get a system cannot find file specified error.  This command from
the command line creates the file if it doesn't exist.  That's what I
want.  I've also passed the entire path with no luck.  I've also tried
specifying the full path to a file that does exist.  What am I doing
wrong?

 

ARS 7.0, Linux RHEL 4

 

Anne Ramey

 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_ 



NOTICE: This email message is for the sole use of the intended
recipient(s) and may contain confidential and privileged information.
Any unauthorized review, use, disclosure or distribution is prohibited.
If you are not the intended recipient, please contact the sender by
reply email and destroy all copies of the original message.

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_ 

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Are_ 

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Deleting bogus core field

2009-04-16 Thread Dwayne Martin

Dear List,

We have a form in our test environment.  On that form is a button that was 
mistakenly created with a field-id of 54.

If we export the form definition and try to import it into our production 
system we get:

The following item was not imported: ISA:Request (ARERR 55)
Field ID is in the core field range but is not recognized:   (54) (ARERR 404)

If we try to delete the field we get:

Cannot delete a core field : 54 (ARERR 349).

How do we get rid of it?

Dwayne Martin
James Madison University

(ARS 7.1, patch 2, RH Linux server, Oracle 10.2 db)

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Re: Deleting bogus core field

2 Ideas...

1 Delete it from the export def file, then re-import   
2 Try changing its ID using archgid, then deleting it

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin
Sent: Thursday, April 16, 2009 3:12 PM
To: arslist@ARSLIST.ORG
Subject: Deleting bogus core field

Dear List,

We have a form in our test environment.  On that form is a button that
was mistakenly created with a field-id of 54.

If we export the form definition and try to import it into our
production system we get:

The following item was not imported: ISA:Request (ARERR 55)
Field ID is in the core field range but is not recognized:   (54) (ARERR
404)

If we try to delete the field we get:

Cannot delete a core field : 54 (ARERR 349).

How do we get rid of it?

Dwayne Martin
James Madison University

(ARS 7.1, patch 2, RH Linux server, Oracle 10.2 db)

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Re: Remedy and Mouse Scrollwheel Question

Thank you David.  Currently, we're still wedded to the desktop client, but
I can see a day in the future where accessing Remedy via the web client
will become the standard.  It's not my decision, but I can certainly
encourage that approach.

Thank you again, everybody!

Joe Kasell
Senior Systems Engineer
Navy Federal Credit Union




   
 Easter, David   
 david_eas...@bmc 
 .COM  To 
 Sent by: Action  arslist@ARSLIST.ORG 
 Request System cc 
 discussion list   
 (ARSList)Subject 
 arsl...@arslist. Re: Remedy and Mouse Scrollwheel
 ORG  Question
   
   
 04/16/2009 03:33  
 PM
   
   
 Please respond to 
 arsl...@arslist.o 
RG 
   
   




BTW, the web client enables the use of the mouse wheel in both the Results
=
list and the Details pane.  If it's an option, you could encourage your
use=
r base to use the web client if they require this functionality.
=20
=20
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
=20
The opinions, statements, and/or suggested courses of action expressed in
t=
his E-mail do not necessarily reflect those of BMC Software, Inc.  My
volun=
tary participation in this forum is not intended to convey a role as a
spok=
esperson, liaison or public relations representative for BMC Software, Inc.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslis=
T.ORG] On Behalf Of Joseph Kasell
Sent: Thursday, April 16, 2009 12:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy and Mouse Scrollwheel Question

Fred,

Appreciate the response.  That makes a lot of sense.

Joe Kasell
Senior Systems Engineer
Navy Federal Credit Union




  =
=20
 Grooms, =
=20
 Frederick W =
=20
 frederick.w.groo  To=
=20
 m...@xo.comarslist@ARSLIST.ORG=
=20
 Sent by: Action   cc=
=20
 Request System   =
=20
 discussion list   Subject=
=20
 (ARSList)Re: Remedy and Mouse Scrollwheel   =
=20
 arsl...@arslist. Question   =
=20
 ORG =
=20
  =
=20
  =
=20
 04/16/2009 03:04 =
=20
 PM   =
=20
  =
=20
  =
=20
 Please respond to=
=20
 arsl...@arslist.o=
=20
RG=
=20
  =
=20
  =
=20




The scroll wheel will scroll the Results List or a multi-line text field.
=
I think the issue is that when you are on the Details pane you are always
i=
n a field or have object active (like a tab) and that is intercepting the
s=
croll command.=3D20

Fred

-Original Message-
From: Action

Re: Deleting bogus core field SOLVED

2009-04-16 Thread Dwayne Martin

Thanks, Fred.  I thot of idea 1 as soon as I submitted the question.  I had to 
not only delete the field description, but also edit num-fields.  But it 
worked.

Thanks again,
Dwayne

 Original message 
Date: Thu, 16 Apr 2009 15:07:52 -0500
From: Grooms, Frederick W frederick.w.gro...@xo.com  
Subject: Re: Deleting bogus core field  
To: arslist@ARSLIST.ORG

2 Ideas...

1 Delete it from the export def file, then re-import   
2 Try changing its ID using archgid, then deleting it

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin
Sent: Thursday, April 16, 2009 3:12 PM
To: arslist@ARSLIST.ORG
Subject: Deleting bogus core field

Dear List,

We have a form in our test environment.  On that form is a button that
was mistakenly created with a field-id of 54.

If we export the form definition and try to import it into our
production system we get:

The following item was not imported: ISA:Request (ARERR 55)
Field ID is in the core field range but is not recognized:   (54) (ARERR
404)

If we try to delete the field we get:

Cannot delete a core field : 54 (ARERR 349).

How do we get rid of it?

Dwayne Martin
James Madison University

(ARS 7.1, patch 2, RH Linux server, Oracle 10.2 db)

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Re: Remedy and Mouse Scrollwheel Question

2009-04-16 Thread Jason Miller

This has bugged me for a while.  I think the last time I remember it working
was somewhere around ARS 4 (maybe 5).  You had to click in a blank area of
the form to set the focus but it worked.  Odd thing is that I have noticed
recently that the touch pad on my Toshiba Tecra laptop will scroll on WUT
forms.  So now I am starting to think it is driver/device related seeing as
my hardware probably changed around the ARS 4/5 days also.

Not sure if this is feasible in your environment.  I have recently started
using a free utility called KatMouse (http://kickme.to/katmouse).  It will
will scroll on whatever is under the mouse regardless of which window has
focus.  It does take a little getting used to not being able to scroll a
selection menu unless you are hovering over it.  Scroll -- Ctrl + Y,
repeat  used to be  nice way to update a selection list field, save and move
to the next record.  Now you have to make sure you are right over the field.

HTH,
Jason

On Thu, Apr 16, 2009 at 12:20 PM, Joseph Kasell 
joseph_kas...@navyfederal.org wrote:

 Fred,

 Appreciate the response.  That makes a lot of sense.

 Joe Kasell
 Senior Systems Engineer
 Navy Federal Credit Union





  Grooms,
 Frederick W
 frederick.w.groo  To
 m...@xo.comarslist@ARSLIST.ORG
 Sent by: Action   cc
 Request System
 discussion list   Subject
 (ARSList)Re: Remedy and Mouse Scrollwheel
 arsl...@arslist. Question
 ORG


 04/16/2009 03:04
  PM


 Please respond to
 arsl...@arslist.o
RG






 The scroll wheel will scroll the Results List or a multi-line text
 field.  I think the issue is that when you are on the Details pane you
 are always in a field or have object active (like a tab) and that is
 intercepting the scroll command.=20

 Fred

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell
 Sent: Thursday, April 16, 2009 1:54 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Remedy and Mouse Scrollwheel Question

 Doug,

 That's exactly what I'm saying.

 I'm very well aware of the page holders.  This situation has to do with
 a
 custom form built for one of our departments here which actually is a
 user
 agreement with signature blocks at the end.  Using page holders was
 suggested but the customer wanted the agreement to be on one page, so to
 speak.  They want to know why the mouse scrollwheel isn't working in the
 user tool when this form appears.  What's curious is that if I were to
 click down on the scrollwheel, the mouse pointer changes to a
 double-arrow,
 and I can move the mouse forward and back on the mousepad in order to
 scroll up and down on the screen.  What would make that use of the
 scrollwheel different in the user tool than the more common use that the
 customer wants to see work?

 Joe Kasell
 Senior Systems Engineer
 Navy Federal Credit Union

 Have a Remedy issue or question?  Email your query to the
 Remedy_Administrators mailbox in Notes.


 -Original Message-
 I believe he is just saying the mouse does not perform the vertical
 scrolling of the form.
 Doug

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
 Sent: Thursday, April 16, 2009 2:09 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Remedy and Mouse Scrollwheel Question

 Joel,

 The form size is set by the view you see when you're looking at it in
 the admin tool.  The user client assumes that whatever size your window
 is is the size you want it to appear in the user client.  This is how
 you make the little dialog boxes exactly the size you want them.

 The flip side is that the largest the box can be is your screen size.
 Remedy assumes anything outside the immediate window is supposed to be
 hidden workflow.  To make your fields visible to your users, you'll have
 to create a page holder and move your fields onto the tabs.  This is
 also an excellent way to organize your fields.

 Jennifer Meyer

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell
 Sent: Thursday, April 16, 2009 1:27 PM
 To: arslist@ARSLIST.ORG
 Subject: Remedy and Mouse Scrollwheel Question

 Hello all!

 I have a Remedy form that is long enough that one needs to scroll down
 to
 see the bottom.  I can easily use the scrollwheel of my mouse to scroll
 up
 and down while in the Admin Tool.  Why can't I do the same for that form
 in
 the User Tool?  We're running ARS 7.0.01 patch 001 on the server and
 both
 client tools are 7.0.01 patch 001 as well.

 Appreciate the help!

 Joe Kasell

Re: run process issue

Is this in a server group, or do you know that the user is connected to this 
specific server?  If in a server group, did you put the script on all the 
servers?

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Thursday, April 16, 2009 1:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: run process issue

**
Yes, the execute bits are on. I've changed it to
@@:/opt/ar/remedy/bin/logreconstart.sh $USER$ $colJobName$ $TIMESTAMP$
as a run process command.

ACL logging?

Anne Ramey

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shyman, Jonathan
Sent: Thursday, April 16, 2009 3:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: run process issue

**
Hmm...Troubleshooting

1.   Is the execute bit set on the logreconstart.sh script? (I assume this 
will get a Of course response, but I had to ask)

2.   Are you trying to execute the $PROCESS$ from a Run Process action or a 
Set Fields?

3.   If you turn on ACL logging what do you see in the log?

--- J.T. Shyman

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Thursday, April 16, 2009 3:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: run process issue

**
I tried this, and still get The system cannot find the file specified.  Now 
my command is:
$PROCESS$ @@:/opt/ar/remedy/bin/logreconstart.sh $USER$ $colJobName$ 
$TIMESTAMP$

and the script is just what you suggested:
#!/bin/sh
echo $1 $2 $3  /opt/ar/remedy/cmdb/Logs/startrecon.log

And it is in place with execute permissions.

???

Anne Ramey
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Thursday, April 16, 2009 2:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: run process issue

**
What if you add the full path to echo in the command:

$PROCESS$ @@:/bin/echo $USER$ $colJobName$ $TIMESTAMP$  startrecon.log

However, I suspect that that won't work either, because  is a shell 
directive and will get interpreted as an argument to echo rather than telling 
the shell what to do with the output of the echo command.  You might be better 
off writing a little shell script that take three command line arguments and 
effectively has this command in it.  Something like this:

#!/bin/sh

echo $1 $2 $3  /path/to/startrecon.log

Then your run process action would look like this:

$PROCESS$ @@:/path/to/scrip $USER$ $colJobName$ $TIMESTAMP$

Good luck.
Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Thursday, April 16, 2009 12:42 PM
To: arslist@ARSLIST.ORG
Subject: run process issue

**
I'm having an issue with a run-process command from an active link:
$PROCESS$ @@:echo $USER$ $colJobName$ $TIMESTAMP$  startrecon.log
or
$PROCESS$ echo $USER$ $colJobName$ $TIMESTAMP$  startrecon.log

I get a system cannot find file specified error.  This command from the 
command line creates the file if it doesn't exist.  That's what I want.  I've 
also passed the entire path with no luck.  I've also tried specifying the full 
path to a file that does exist.  What am I doing wrong?

ARS 7.0, Linux RHEL 4

Anne Ramey

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Etiquette Question: Is Fat Client offensive?

I've suddenly realized that WUT stands for windows user tool.  When did we 
stop saying fat client and thin client or mid tier?

Are fat and thin outmoded with today's networking capabilities, or simply 
offensive with today's caloric-challenged society?  Someone please answer 
definitively, because WUT threw me for a loop for a couple of weeks, and I 
felt really dumb.

I'm seriously confused at the loss of the fat client.


Jennifer Meyer

Remedy Technical Support Specialist

State of North Carolina

Office Of Information Technology Services

Service Delivery Division

ITSM  ITAM Services

Office: 919-754-6543

ITS Service Desk: 919-754-6000

jennifer.me...@its.nc.govmailto:jennifer.me...@its.nc.gov

http://its.state.nc.us



E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.



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Re: Etiquette Question: Is Fat Client offensive?

I'm not sure if the user tool was ever actually named the 'fat client' by
the vendor...that has always just been a reference to its footprint on the
client, vs the thin footprint of the web client...I typically use the term
'native client' when referring to the wut and web client when referring to
the Mid-Tier...but that's just me...:)

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Thursday, April 16, 2009 2:54 PM
To: arslist@ARSLIST.ORG
Subject: Etiquette Question: Is Fat Client offensive?


** 

I've suddenly realized that WUT stands for windows user tool.  When did
we stop saying fat client and thin client or mid tier?

 

Are fat and thin outmoded with today's networking capabilities, or
simply offensive with today's caloric-challenged society?  Someone please
answer definitively, because WUT threw me for a loop for a couple of
weeks, and I felt really dumb.

 

I'm seriously confused at the loss of the fat client.

 

Jennifer Meyer

Remedy Technical Support Specialist

State of North Carolina

Office Of Information Technology Services

Service Delivery Division

ITSM  ITAM Services

Office: 919-754-6543

ITS Service Desk: 919-754-6000

jennifer.me...@its.nc.gov

 http://its.state.nc.us http://its.state.nc.us

 

E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by an
authorized State Official.

  _  

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Re: Etiquette Question: Is Fat Client offensive?

2009-04-16 Thread Shellman, David

Jennifer,

The desktop client has been referred to by many names over the years.  WUT is 
actually an old name that has been around for a long time.  Probably was used 
much more in the past than fat/thin client.
--Original Message--
From: Meyer, Jennifer L
To: Arslist
ReplyTo: Arslist
Subject: Etiquette Question: Is Fat Client offensive?
Sent: Apr 16, 2009 4:53 PM

** I’ve suddenly realized that “WUT” stands for “windows user tool.”  When did 
we stop saying “fat client” and “thin client” or “mid tier?”

Are “fat” and “”thin” outmoded with today’s networking capabilities, or simply 
offensive with today’s caloric-challenged society?  Someone please answer 
definitively, because “WUT” threw me for a loop for a couple of weeks, and I 
felt really dumb.

I’m seriously confused at the loss of the fat client.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office Of Information Technology Services
Service Delivery Division
ITSM  ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@its.nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ 
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)

Re: Etiquette Question: Is Fat Client offensive?

Thanks, David.  It appears I just hadn't run across the acronym before.

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Thursday, April 16, 2009 5:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

Jennifer,

The desktop client has been referred to by many names over the years.  WUT is 
actually an old name that has been around for a long time.  Probably was used 
much more in the past than fat/thin client.
--Original Message--
From: Meyer, Jennifer L
To: Arslist
ReplyTo: Arslist
Subject: Etiquette Question: Is Fat Client offensive?
Sent: Apr 16, 2009 4:53 PM

** I've suddenly realized that WUT stands for windows user tool.  When did 
we stop saying fat client and thin client or mid tier?

Are fat and thin outmoded with today's networking capabilities, or simply 
offensive with today's caloric-challenged society?  Someone please answer 
definitively, because WUT threw me for a loop for a couple of weeks, and I 
felt really dumb.

I'm seriously confused at the loss of the fat client.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office Of Information Technology Services
Service Delivery Division
ITSM  ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@its.nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ 
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)

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Re: AR Error 326 Message Customization - Urgent

2009-04-16 Thread Mahesh Chandra

One of the conventions that we follow for our custom messages.

*Please fill out the Field Label  (ARERR XXXNZZZ).*

Where XXX = Schema Number (usually stored in SYS:Form List in ITSP and
Schema Names in ITSM 7)

   N = 0 for active link, 1 for filter

  ZZZ = Execution Order of the Workflow object (ActiveLink/Filter).

Example from ITSM 7 HelpDesk:
**
*There are no support groups or support group aliases that match the search
criteria ARERR 1290015. *
**
Easy for debugging - message is by active link (0) on execution order 15
on HPD:HelpDesk (schema ID is 129).

Thanks
Mahesh
On Thu, Apr 16, 2009 at 10:00 AM, jham36 jha...@gmail.com wrote:

 Your best option is to use an Active Link to throw out your custom
 error message.  I don't think you can customize the system error
 message.

 James

 On Apr 16, 9:24 am, Meenakshinathan kmnat...@gmail.com wrote:
  Hi All,
 
  I have some of the fields as a required field in a form. If that
  fields are null and when i try to push the null values via filter it
  throws the system error message Required field cannot be set as NULL
  537876345(ARError 326). I am trying to customize this error message
  such that, Please fill the mandatory field 'User Name*'(ARError
  326). I am able to set the string via AR system message catlog. but i
  could not replace the field database name in the field ID. Have any
  body customized this error message which replaces the field ID also?
 
  I don't want to add any Active Link to check this, using the system
  error message i want to customize it, please let me know if possible
  or not.
 
  Thanks,
  Meenakshinathan
 
 
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SQL statement

2009-04-16 Thread John Kelley

Need a little help with an SQL statement. 

I am trying to populate fields in INC management from an Access Database 
on a shared network drive.
My set field SQL statement so far is :

SELECT * FROM File: //usranfb/transfer/Shopinfo/shopdetail.mdb WHERE 
SHOP_PFCNTR = $Shop number$


When I populate the shop number in my INC I get the following error.
ARERR [552] Failure during SQL operation to the database : ORA-00903: 
invalid table name

I don't think it knows where the location is.

Help



*
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Re: Etiquette Question: Is Fat Client offensive?

2009-04-16 Thread Easter, David

In case you run into it, you'll also see folks use WAT for Windows 
Administration Tool.  Now that it's called Developer Studio, that acronym 
will most likely fade away.

 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Thursday, April 16, 2009 2:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

Thanks, David.  It appears I just hadn't run across the acronym before.

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Thursday, April 16, 2009 5:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

Jennifer,

The desktop client has been referred to by many names over the years.  WUT is 
actually an old name that has been around for a long time.  Probably was used 
much more in the past than fat/thin client.
--Original Message--
From: Meyer, Jennifer L
To: Arslist
ReplyTo: Arslist
Subject: Etiquette Question: Is Fat Client offensive?
Sent: Apr 16, 2009 4:53 PM

** I've suddenly realized that WUT stands for windows user tool.  When did 
we stop saying fat client and thin client or mid tier?
 
Are fat and thin outmoded with today's networking capabilities, or simply 
offensive with today's caloric-challenged society?  Someone please answer 
definitively, because WUT threw me for a loop for a couple of weeks, and I 
felt really dumb.
 
I'm seriously confused at the loss of the fat client.
 
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office Of Information Technology Services Service Delivery Division ITSM  ITAM 
Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@its.nc.gov
http://its.state.nc.us
 
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ 
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)

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Re: Etiquette Question: Is Fat Client offensive?

I expect most of the folks who don't move up to 7.5 will have to refer to the 
Admin Tool as the True Windows Administration Tool to differentiate it from 
the Developer Studio.

I couldn't resist

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Thursday, April 16, 2009 5:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

In case you run into it, you'll also see folks use WAT for Windows 
Administration Tool.  Now that it's called Developer Studio, that acronym 
will most likely fade away.

 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Thursday, April 16, 2009 2:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

Thanks, David.  It appears I just hadn't run across the acronym before.

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Thursday, April 16, 2009 5:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

Jennifer,

The desktop client has been referred to by many names over the years.  WUT is 
actually an old name that has been around for a long time.  Probably was used 
much more in the past than fat/thin client.
--Original Message--
From: Meyer, Jennifer L
To: Arslist
ReplyTo: Arslist
Subject: Etiquette Question: Is Fat Client offensive?
Sent: Apr 16, 2009 4:53 PM

** I've suddenly realized that WUT stands for windows user tool.  When did 
we stop saying fat client and thin client or mid tier?
 
Are fat and thin outmoded with today's networking capabilities, or simply 
offensive with today's caloric-challenged society?  Someone please answer 
definitively, because WUT threw me for a loop for a couple of weeks, and I 
felt really dumb.
 
I'm seriously confused at the loss of the fat client.
 
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office Of Information Technology Services Service Delivery Division ITSM  ITAM 
Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@its.nc.gov
http://its.state.nc.us
 
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ 
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)

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Re: Etiquette Question: Is Fat Client offensive?

2009-04-16 Thread Chowdhury, Tauf

Why is it FAT client? Why couldn't it be Chubby Client or Portly Client or even 
Big Boned Client? :)

Tauf Chowdhury 
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779

 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Thursday, April 16, 2009 5:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

I expect most of the folks who don't move up to 7.5 will have to refer to the 
Admin Tool as the True Windows Administration Tool to differentiate it from 
the Developer Studio.

I couldn't resist

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Thursday, April 16, 2009 5:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

In case you run into it, you'll also see folks use WAT for Windows 
Administration Tool.  Now that it's called Developer Studio, that acronym 
will most likely fade away.

 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Thursday, April 16, 2009 2:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

Thanks, David.  It appears I just hadn't run across the acronym before.

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Thursday, April 16, 2009 5:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

Jennifer,

The desktop client has been referred to by many names over the years.  WUT is 
actually an old name that has been around for a long time.  Probably was used 
much more in the past than fat/thin client.
--Original Message--
From: Meyer, Jennifer L
To: Arslist
ReplyTo: Arslist
Subject: Etiquette Question: Is Fat Client offensive?
Sent: Apr 16, 2009 4:53 PM

** I've suddenly realized that WUT stands for windows user tool.  When did 
we stop saying fat client and thin client or mid tier?
 
Are fat and thin outmoded with today's networking capabilities, or simply 
offensive with today's caloric-challenged society?  Someone please answer 
definitively, because WUT threw me for a loop for a couple of weeks, and I 
felt really dumb.
 
I'm seriously confused at the loss of the fat client.
 
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office Of Information Technology Services Service Delivery Division ITSM  ITAM 
Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@its.nc.gov
http://its.state.nc.us
 
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ 
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)

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Re: Etiquette Question: Is Fat Client offensive?

Sometimes you just gotta call a cow a cow... 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Thursday, April 16, 2009 3:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

Why is it FAT client? Why couldn't it be Chubby Client or Portly Client or
even Big Boned Client? :)

Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Thursday, April 16, 2009 5:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

I expect most of the folks who don't move up to 7.5 will have to refer to
the Admin Tool as the True Windows Administration Tool to differentiate it
from the Developer Studio.

I couldn't resist

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Thursday, April 16, 2009 5:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

In case you run into it, you'll also see folks use WAT for Windows
Administration Tool.  Now that it's called Developer Studio, that acronym
will most likely fade away.

-David J. Easter
Sr. Product Manager, Solution Strategy and Development BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Thursday, April 16, 2009 2:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

Thanks, David.  It appears I just hadn't run across the acronym before.

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Thursday, April 16, 2009 5:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

Jennifer,

The desktop client has been referred to by many names over the years.  WUT
is actually an old name that has been around for a long time.  Probably was
used much more in the past than fat/thin client.
--Original Message--
From: Meyer, Jennifer L
To: Arslist
ReplyTo: Arslist
Subject: Etiquette Question: Is Fat Client offensive?
Sent: Apr 16, 2009 4:53 PM

** I've suddenly realized that WUT stands for windows user tool.  When
did we stop saying fat client and thin client or mid tier?

Are fat and thin outmoded with today's networking capabilities, or
simply offensive with today's caloric-challenged society?  Someone please
answer definitively, because WUT threw me for a loop for a couple of
weeks, and I felt really dumb.

I'm seriously confused at the loss of the fat client.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office Of Information Technology Services Service Delivery Division ITSM 
ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@its.nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by an
authorized State Official.
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
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-
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Re: Sending email using preformat

2009-04-16 Thread Jason Miller

Unless it has changed somewhere in ARS 7.x the order of the fields is
related to the X and Y positions of the field on the form (default view?).
If I remember correctly it will place them in the email going down in rows
from left to right and then down, left to right.

The trick to control the order without using an html template is to created
a view called 'ARNotification'.  Add the fields that you want in your emails
to this view.  We have always laid them out in one column.  One field over
the other going straight down the form so we can easily align the left
sides.  I think you can lay them out left to right, new row, left to right
but that makes it more difficult to makes sure that they are exactly aligned
(being 1 pixel off with change the order).  I think this feature is still in
the documentation but I don't remember exactly which doc.

Jason

On Thu, Apr 16, 2009 at 8:05 AM, jham36 jha...@gmail.com wrote:

 I agree that an html email template would work best.  This gives you
 full control over the body of the email.
 For un-formatted emails, I have noticed that the order in which you
 select the fields to be included in the email, is the order in which
 they will be displayed in the body of the message.

 James

 On Apr 15, 9:06 pm, Eli Schilling eli.schill...@thecreek.com wrote:
  You could modify the notification generator workflow (I forget the exact
 name of the final filter that actually sends the message) to use an
 HTML-formatted template.  Then update your Notification Messages records
 with HTML formatting instead of plain text.  If you plan to use the out of
 the box notification workflow this is an all or nothing change.
 
  -Eli
 
  
 
  From: Action Request System discussion list(ARSList) on behalf of James
 Pifer
  Sent: Wed 4/15/2009 6:42 PM
  To: arsl...@arslist.org
  Subject: Sending email using preformat
 
  We're using ARS 7.x. Is there any way to send an email notification and
  force the body to use preformat so you can force things to stay on one
  line instead of wrapping?
 
  For example, in the Notify Text you could have:
  Status=$Status$
  Group=$Assigned To Group$
  Summary=$Summary$
 
  So this email would come through and the body would have three lines.
  Even if Summary is long it would stay in one field.
 
  Not sure whether or not Including selected fields would do this, but I
  need to be able to control the order of the fields in the message.
 
  Thanks,
  James
 
 
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Re: Etiquette Question: Is Fat Client offensive?

...and sometimes you have to call a tool a tool, which is what it is after all. 

I believe FAT is actually an acronym that stands for Finally Approved Testing 
and it was used to denote the first windows version of any program that 
actually ran without causing a fatal exception.

...and I've got a bridge in Brooklyn for sale. Cheap!

:)

--- J.T. Shyman
 
 -Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Thursday, April 16, 2009 5:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

Sometimes you just gotta call a cow a cow... 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Thursday, April 16, 2009 3:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

Why is it FAT client? Why couldn't it be Chubby Client or Portly Client or
even Big Boned Client? :)

Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779

 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Thursday, April 16, 2009 5:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

I expect most of the folks who don't move up to 7.5 will have to refer to
the Admin Tool as the True Windows Administration Tool to differentiate it
from the Developer Studio.

I couldn't resist

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Thursday, April 16, 2009 5:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

In case you run into it, you'll also see folks use WAT for Windows
Administration Tool.  Now that it's called Developer Studio, that acronym
will most likely fade away.

 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Thursday, April 16, 2009 2:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

Thanks, David.  It appears I just hadn't run across the acronym before.

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Thursday, April 16, 2009 5:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

Jennifer,

The desktop client has been referred to by many names over the years.  WUT
is actually an old name that has been around for a long time.  Probably was
used much more in the past than fat/thin client.
--Original Message--
From: Meyer, Jennifer L
To: Arslist
ReplyTo: Arslist
Subject: Etiquette Question: Is Fat Client offensive?
Sent: Apr 16, 2009 4:53 PM

** I've suddenly realized that WUT stands for windows user tool.  When
did we stop saying fat client and thin client or mid tier?
 
Are fat and thin outmoded with today's networking capabilities, or
simply offensive with today's caloric-challenged society?  Someone please
answer definitively, because WUT threw me for a loop for a couple of
weeks, and I felt really dumb.
 
I'm seriously confused at the loss of the fat client.
 
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office Of Information Technology Services Service Delivery Division ITSM 
ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@its.nc.gov
http://its.state.nc.us
 
E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by an
authorized State Official.
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_ Dave
-
dave.shell...@tycoelectronics.com
(Wireless)


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Why doesn't my process run?

2009-04-16 Thread Gretchen Beck

Hi FOlks,

I got what's probably a basic level question, but one that has me stumped.

I'm trying to run a command on the server (solaris) from a filter using the
Run Process action.

I've tried

$PROCESS$ /path/to/script

$PROCESS$ @@:/path/to/script (which to no great surprise didn't work)

and just

/path/to/script

The filter conditions pass and the the actions show up as written in the
arfilter log, but the script just doesn't run.  It runs fine when testing
by hand on the server.

(The script just writes to a file, so nothing complicated here)

What basic thing am I missing here?

Thanks!

Gretchen Beck
Carnegie Mellon

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Re: Why doesn't my process run?

If you are in a Filter using a Run Process action you would use the   
/path/to/script   
method.

Look in your arfork.log and you should see the complete script call and
the result.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Gretchen Beck
Sent: Thursday, April 16, 2009 5:34 PM
To: arslist@ARSLIST.ORG
Subject: Why doesn't my process run?

Hi FOlks,

I got what's probably a basic level question, but one that has me
stumped.

I'm trying to run a command on the server (solaris) from a filter using
the
Run Process action.

I've tried

$PROCESS$ /path/to/script

$PROCESS$ @@:/path/to/script (which to no great surprise didn't work)

and just

/path/to/script

The filter conditions pass and the the actions show up as written in the
arfilter log, but the script just doesn't run.  It runs fine when
testing
by hand on the server.

(The script just writes to a file, so nothing complicated here)

What basic thing am I missing here?

Thanks!

Gretchen Beck
Carnegie Mellon

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Re: Remedy webservice didn't work after change computer name

2009-04-16 Thread maggie2007

Bipin,

I did flush the MidTier cache, even restart machine. Let me try again.

Bhavsar, Bipin wrote:

Hi Maggie,

Have you flushed Mid tier Cache before testing?

Thanks Regards,

Bipin Bhavsar / Capgemini India / Airoli (Mumbai).
Consultant / ITSM (AOS)
/: +91-22-39194300 / Extn: 2211236 / VoIP : 2212003.
Cell: +91- 99 20 90 4470.
C bipin.bhav...@capgemini.com
b www.in.capgemini.com
Together. Free your energies

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of maggie2007
Sent: Thursday, April 16, 2009 8:18 AM
To: arslist@ARSLIST.ORG
Subject: Remedy webservice didn't work after change computer name

I installed Remedy6.3 server and webtier on a virtual machine,
then I make a copy of the virtual machine, rename it, then find that I
cannot browse the webservice URL.
Is there any configuration for me to change in order to make it work?

It is a little bit time consuming to uninstall and reinstall.
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and is the property of the Capgemini Group. It is
intended only for the person to whom it is addressed. If you are not the
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read, print, retain, copy, disseminate, distribute, or use this message or
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Authentication failed while viewing Remedy70 WS wsdl

2009-04-16 Thread maggie2007

I did the similar installation for Remedy70 as Remedy 63 (no problem to view
WSDL in webservice design GUI), but cannot view WSDL, got error 


   The following error(s) occurred while trying to process your request: 



ARERR [623] 
Authentication failed   

Anybody knows what is the extra/different setup for Remedy7.0 from
Remedy6.3? Thanks in advance.

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Re: Remedy and Mouse Scrollwheel Question

2009-04-16 Thread Mark Rushton

Sorry guys but you can call me an old git here... (git = english term for a 
miserable person) but

If  your clients are using a standard corporate desktop, why not design and 
build the form to fit within that ? 

I have had to do this numerous times, e.g. standard 17 monitor @ 1024 X 768 
resolution - allowing for field changes via workflow (hide / display). Using 
page fields, etc it is normally possible to avoid scrolling. It is challenging 
but does make for a happier user in either client at the end of the day.



 Mark Rushton
Stylex I.T Ltd
07930 336843





From: Joseph Kasell joseph_kas...@navyfederal.org
To: arslist@ARSLIST.ORG
Sent: Thursday, 16 April, 2009 6:27:14 PM
Subject: Remedy and Mouse Scrollwheel Question

Hello all!

I have a Remedy form that is long enough that one needs to scroll down to
see the bottom.  I can easily use the scrollwheel of my mouse to scroll up
and down while in the Admin Tool.  Why can't I do the same for that form in
the User Tool?  We're running ARS 7.0.01 patch 001 on the server and both
client tools are 7.0.01 patch 001 as well.

Appreciate the help!

Joe Kasell
Senior Systems Engineer
Navy Federal Credit Union

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Re: Etiquette Question: Is Fat Client offensive?

2009-04-16 Thread Pat Zandi

Buffalo girl won't ya come out tonight , come out tonight, come out  
tonight...


Sent from my iPhone

On Apr 16, 2009, at 5:40 PM, Chowdhury, Tauf  
tauf.chowdh...@frx.com wrote:


Why is it FAT client? Why couldn't it be Chubby Client or Portly  
Client or even Big Boned Client? :)


Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779




-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG 
] On Behalf Of Meyer, Jennifer L

Sent: Thursday, April 16, 2009 5:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

I expect most of the folks who don't move up to 7.5 will have to  
refer to the Admin Tool as the True Windows Administration Tool to  
differentiate it from the Developer Studio.


I couldn't resist

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG 
] On Behalf Of Easter, David

Sent: Thursday, April 16, 2009 5:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

In case you run into it, you'll also see folks use WAT for Windows  
Administration Tool.  Now that it's called Developer Studio, that  
acronym will most likely fade away.



-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action  
expressed in this E-mail do not necessarily reflect those of BMC  
Software, Inc.  My voluntary participation in this forum is not  
intended to convey a role as a spokesperson, liaison or public  
relations representative for BMC Software, Inc.


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG 
] On Behalf Of Meyer, Jennifer L

Sent: Thursday, April 16, 2009 2:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

Thanks, David.  It appears I just hadn't run across the acronym  
before.


Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG 
] On Behalf Of Shellman, David

Sent: Thursday, April 16, 2009 5:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Etiquette Question: Is Fat Client offensive?

Jennifer,

The desktop client has been referred to by many names over the  
years.  WUT is actually an old name that has been around for a long  
time.  Probably was used much more in the past than fat/thin client.

--Original Message--
From: Meyer, Jennifer L
To: Arslist
ReplyTo: Arslist
Subject: Etiquette Question: Is Fat Client offensive?
Sent: Apr 16, 2009 4:53 PM

** I've suddenly realized that WUT stands for windows user  
tool.  When did we stop saying fat client and thin client or  
mid tier?


Are fat and thin outmoded with today's networking capabilities,  
or simply offensive with today's caloric-challenged society?   
Someone please answer definitively, because WUT threw me for a  
loop for a couple of weeks, and I felt really dumb.


I'm seriously confused at the loss of the fat client.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office Of Information Technology Services Service Delivery Division  
ITSM  ITAM Services

Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@its.nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the  
North Carolina Public Records Law and may be disclosed to third  
parties only by an authorized State Official.
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the  
Answers Are_ Dave

-
dave.shell...@tycoelectronics.com
(Wireless)

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mail is intended solely for the use of the individual or entity to  
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e-mail, or the employee or agent responsible for delivering this e- 
mail to the intended recipient, you are hereby notified that any  
dissemination, distribution, copying or

Re: SQL statement

2009-04-16 Thread Chris Danaceau

I don't know if you can do what you are attempting to do.   Normally a Set 
Fields SQL statement reads from the ARSystem database.  Look at your error 
message it's an Oracle error.  I'm assuming your underlying database is Oracle, 
correct?
 
-- 
Chris Danaceau
AttivaSoft Solutions Architect



From: Action Request System discussion list(ARSList) on behalf of John Kelley
Sent: Thu 4/16/2009 5:13 PM
To: arslist@ARSLIST.ORG
Subject: SQL statement



Need a little help with an SQL statement.   

I am trying to populate fields in INC management from an Access Database on a 
shared network drive. 
My set field SQL statement so far is : 

SELECT * FROM File: //usranfb/transfer/Shopinfo/shopdetail.mdb WHERE 
SHOP_PFCNTR = $Shop number$ 


When I populate the shop number in my INC I get the following error. 
ARERR [552] Failure during SQL operation to the database : ORA-00903: invalid 
table name 

I don't think it knows where the location is. 

Help 


*
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have received this message in error, you are not authorized to copy, 
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the sender immediately by return e-mail and permanently delete this message and 
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Re: Etiquette Question: Is Fat Client offensive?

2009-04-16 Thread Axton

I've used thick client/thin client to differentiate the clients.  But that
was back in the days of arweb/remedy web (did I get that right; the cobwebs
are getting thick).

Axton

On Thu, Apr 16, 2009 at 4:40 PM, Chowdhury, Tauf tauf.chowdh...@frx.comwrote:

 Why is it FAT client? Why couldn't it be Chubby Client or Portly Client or
 even Big Boned Client? :)

 Tauf Chowdhury
 Analyst, Service Management
 Office: 631.858.7765
 Mobile:646.483.2779




 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
 Sent: Thursday, April 16, 2009 5:34 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Etiquette Question: Is Fat Client offensive?

 I expect most of the folks who don't move up to 7.5 will have to refer to
 the Admin Tool as the True Windows Administration Tool to differentiate it
 from the Developer Studio.

 I couldn't resist

 Jennifer Meyer

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org] On Behalf Of Easter, David
 Sent: Thursday, April 16, 2009 5:27 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Etiquette Question: Is Fat Client offensive?

 In case you run into it, you'll also see folks use WAT for Windows
 Administration Tool.  Now that it's called Developer Studio, that acronym
 will most likely fade away.


 -David J. Easter
 Sr. Product Manager, Solution Strategy and Development
 BMC Software, Inc.

 The opinions, statements, and/or suggested courses of action expressed in
 this E-mail do not necessarily reflect those of BMC Software, Inc.  My
 voluntary participation in this forum is not intended to convey a role as a
 spokesperson, liaison or public relations representative for BMC Software,
 Inc.

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
 Sent: Thursday, April 16, 2009 2:08 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Etiquette Question: Is Fat Client offensive?

 Thanks, David.  It appears I just hadn't run across the acronym before.

 Jennifer Meyer

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org] On Behalf Of Shellman, David
 Sent: Thursday, April 16, 2009 5:04 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Etiquette Question: Is Fat Client offensive?

 Jennifer,

 The desktop client has been referred to by many names over the years.  WUT
 is actually an old name that has been around for a long time.  Probably was
 used much more in the past than fat/thin client.
 --Original Message--
 From: Meyer, Jennifer L
 To: Arslist
 ReplyTo: Arslist
 Subject: Etiquette Question: Is Fat Client offensive?
 Sent: Apr 16, 2009 4:53 PM

 ** I've suddenly realized that WUT stands for windows user tool.  When
 did we stop saying fat client and thin client or mid tier?

 Are fat and thin outmoded with today's networking capabilities, or
 simply offensive with today's caloric-challenged society?  Someone please
 answer definitively, because WUT threw me for a loop for a couple of
 weeks, and I felt really dumb.

 I'm seriously confused at the loss of the fat client.

 Jennifer Meyer
 Remedy Technical Support Specialist
 State of North Carolina
 Office Of Information Technology Services Service Delivery Division ITSM 
 ITAM Services
 Office: 919-754-6543
 ITS Service Desk: 919-754-6000
 jennifer.me...@its.nc.gov
 http://its.state.nc.us

 E-mail correspondence to and from this address may be subject to the North
 Carolina Public Records Law and may be disclosed to third parties only by an
 authorized State Official.
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Sybase

2009-04-16 Thread Hyunkel v2.0


Hi Listers:

I'm running out with an issue with Sybase

I  have a table with some duplicate values, like this:

First Name | Last Name | Customer ID | entry id
John | Smith   | 1| 123
John | Smith   | 2| 124
John | Simmons   | 3| 125
John | Simmons   | 4| 126

I run from remedy a sql to synchronize the Customer ID and set it as First 
Name+Last Name

so the result table must be:

First Name | Last Name | Customer ID  | entry id

John | Smith   | JohnSmith | 123

John | Smith   | JohnSmith | 124

John | Simmons   | JohnSimmons | 125

John | Simmons   | JohnSimmons | 126

But The Customer ID must be a unique value, so this rule generates that exists 
on the system duplicate records.

I need to find a SQL statement that:

* Identify duplicate records.
* Let set as Customer ID the entry id value

I'm usign sybase 13, actually i have sql sentences to give the number of 
duplicate records, but those don't let me update due the subquery returns more 
than 1 row.

Any thoughts?

Any help will be appreciate

Best Regards




Hugo Ruesga 
perotsystems® 
US  972.577.7000
MX +52 (33) 3332.3868
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Re: Sybase