Re: ARDBC LDAP

[ARSmarts Support]

The fact is that I do not have ownership on the LDAP directory, and I have to 
use the dn. I cannot add any sn or uid, and the process owner will not make the 
change for me...

Kais

On 20 Apr 2010, at 17:46, Grooms, Frederick W wrote:

> I believe someone in the past suggested using  uSNCreated  as the mapping for 
> RequestID.
> 
> Fred
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
> Sent: Tuesday, April 20, 2010 10:20 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARDBC LDAP
> 
> I have not done this recently.
> 
> My experience was that you needed to add a unique attribute to the
> directory that could be used to retrieve the actual record.
> 
> If you are only doing a table-refresh to load data, you will not need
> this, as the system only performs a single "search".
> 
> If you are using set-fields or push-fields, the unique max-15-character-key 
> is needed.
> 
>Best Regards - Misi, RRR AB, http://www.rrr.se
> 
> Products from RRR Scandinavia:
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of ARSmarts Support
> Sent: Tuesday, April 20, 2010 8:44 AM
> To: arslist@ARSLIST.ORG
> Subject: ARDBC LDAP
> 
>> Hi listeners,
>> 
>> Has anybody ever been able to use the ARDBC LDAP plugin mapping the
>> request id to the dn ? I succeeded with mapping to attribute where length
>> is less than 15 characters, but I can't succeed with longer strings, while
>> it is documented as being supported. I am using ARS 7.5 patch 3.
>> 
>> Thanks for your help.
>> 
>> Kais
> 
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Re: how to retrieve incidents which are already been archived

[Nair, Rajesh IN BOM SISL]

Amanullah,
Please check where the form is being saved with some other Lable Name..You can 
find it in forms current properties


Regards
Rajesh Nair


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Wednesday, April 21, 2010 9:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

Hi Reiser,
The ARCHIVE:HPD:Help Desk2 form view access is Public but it is not appearing 
in object list. Any idea why it is not appearing in Object list.


Thanks & Regards

Amanullah
Software Consultant


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Reiser, John J
Sent: Tuesday, April 20, 2010 4:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

Amanullah,

If the form has Public view access then you should see it in the Object List.
I don't like to add objects to OOTB forms but you could add a single button 
that performs an Open window action against the ARCHIVE:HPD:Help Desk2 form in 
search mode. Then when a user needs access to the Archived data they only need 
to click the button and then do a search in the archive form.
You could get fancy and actually let the user enter the incident number and 
grab it for the open window action in modify mode so their search is performed 
in the active link.

Be aware of what Gavin said about the attachments not being archived. You may 
only get to see your archived Helpdesk records.

Good luck,
---
John J. Reiser
Senior Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me 
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Tuesday, April 20, 2010 6:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

Hi Kumar,
Yes I archive on the following form.
 Archive to Form: ARCHIVE:HPD:Help Desk2

How to search from this form, please tell me.

Thanks & Regards

Amanullah
Software Consultant


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pavan Kumar
Sent: Tuesday, April 20, 2010 2:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

If you have archived an incident it will be moved to another form called
incidents- archive, try searching in this form.

Thanks & Regards,
Pavan Kumar
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Tuesday, April 20, 2010 4:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

Its mean there is no difference between archiving and deletion in Remedy. If I 
will delete all the records, then from backup I can retrieve.

Thanks & Regards

Amanullah
Software Consultant


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin
Sent: Tuesday, April 20, 2010 2:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

I guess the only option then is to look at a database back-up! Guess this shows 
the value of testing, testing, testing.

Once an entry has been deleted, then it's over to the database guys for back-up 
retrieval...

BTW - please send all replies to the arslist. I don't need to be copied in as 
well.

Gavin Coleman
Senior Analyst/Programmer
Computacenter (UK) Ltd
Services & Solutions
Hatfield Avenue
Hatfield, Hertfordshire, AL10 9TW, United Kingdom
T: +44 (0) 1707 631662
E: gavin.cole...@computacenter.com
W: www.computacenter.com


-Original Message-
From: ITN (Amanullah Bashir Ahmed) [mailto:ahmed...@emiratesnbd.com]
Sent: 20 April 2010 11:17
To: arslist@ARSLIST.ORG
Cc: Coleman, Gavin
Subject: RE: how to retrieve incidents which are already been archived

Hi Gavin,
Version  7.1.00  Patch 007
How to retrieve archived incidents, any document from BMC regarding this please 
let me know.

Thanks & Regards

Amanullah
Software Consultant


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin
Sent: Tuesday, April 20, 2010 11:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

Good luck with getting those attachments back. If the attachments were stored 
in HPD:Attachments or HPD:WorkLog (Depending on ITSM version) and you 
specifically did not archive these along with the main incidents, then I 
suspect that OOB workflow will hav

Re: how to retrieve incidents which are already been archived

[ITN (Amanullah Bashir Ahmed)]

Hi Reiser,
The ARCHIVE:HPD:Help Desk2 form view access is Public but it is not appearing 
in object list. Any idea why it is not appearing in Object list.


Thanks & Regards

Amanullah
Software Consultant


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Reiser, John J
Sent: Tuesday, April 20, 2010 4:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

Amanullah,

If the form has Public view access then you should see it in the Object List.
I don't like to add objects to OOTB forms but you could add a single button 
that performs an Open window action against the ARCHIVE:HPD:Help Desk2 form in 
search mode. Then when a user needs access to the Archived data they only need 
to click the button and then do a search in the archive form.
You could get fancy and actually let the user enter the incident number and 
grab it for the open window action in modify mode so their search is performed 
in the active link.

Be aware of what Gavin said about the attachments not being archived. You may 
only get to see your archived Helpdesk records.

Good luck,
---
John J. Reiser
Senior Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Tuesday, April 20, 2010 6:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

Hi Kumar,
Yes I archive on the following form.
 Archive to Form: ARCHIVE:HPD:Help Desk2

How to search from this form, please tell me.

Thanks & Regards

Amanullah
Software Consultant


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pavan Kumar
Sent: Tuesday, April 20, 2010 2:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

If you have archived an incident it will be moved to another form called
incidents- archive, try searching in this form.

Thanks & Regards,
Pavan Kumar
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Tuesday, April 20, 2010 4:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

Its mean there is no difference between archiving and deletion in
Remedy. If I will delete all the records, then from backup I can
retrieve.

Thanks & Regards

Amanullah
Software Consultant


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin
Sent: Tuesday, April 20, 2010 2:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

I guess the only option then is to look at a database back-up! Guess
this shows the value of testing, testing, testing.

Once an entry has been deleted, then it's over to the database guys for
back-up retrieval...

BTW - please send all replies to the arslist. I don't need to be copied
in as well.

Gavin Coleman
Senior Analyst/Programmer
Computacenter (UK) Ltd
Services & Solutions
Hatfield Avenue
Hatfield, Hertfordshire, AL10 9TW, United Kingdom
T: +44 (0) 1707 631662
E: gavin.cole...@computacenter.com
W: www.computacenter.com


-Original Message-
From: ITN (Amanullah Bashir Ahmed) [mailto:ahmed...@emiratesnbd.com]
Sent: 20 April 2010 11:17
To: arslist@ARSLIST.ORG
Cc: Coleman, Gavin
Subject: RE: how to retrieve incidents which are already been archived

Hi Gavin,
Version  7.1.00  Patch 007
How to retrieve archived incidents, any document from BMC regarding this
please let me know.

Thanks & Regards

Amanullah
Software Consultant


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin
Sent: Tuesday, April 20, 2010 11:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

Good luck with getting those attachments back. If the attachments were
stored in HPD:Attachments or HPD:WorkLog (Depending on ITSM version) and
you specifically did not archive these along with the main incidents,
then I suspect that OOB workflow will have deleted these entries...

Thanks,

Gavin Coleman
Senior Analyst/Programmer
Computacenter (UK) Ltd
Services & Solutions
Hatfield Avenue
Hatfield, Hertfordshire, AL10 9TW, United Kingdom
T: +44 (0) 1707 631662
E: gavin.cole...@computacenter.com
W: www.computacenter.com

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: 20 April 2010 06:43
To:

Re: AREA LDAP issue after upgrading to AR Server 7.1.0 Patch 9 upgrade

[Joe D'Souza]

Shyam,

Enable the plugin log and set it to Fine and see what you get when you are
trying to authenticate using the plugin..

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Shyam Attavar
  Sent: Tuesday, April 20, 2010 7:49 PM
  To: arslist@ARSLIST.ORG
  Subject: AREA LDAP issue after upgrading to AR Server 7.1.0 Patch 9
upgrade


  **
  Dear Listers,

  We upgraded our test environment from AR Server 7.1.0 Patch 006 to Patch
009. As part of the upgrade we upgraded the AREA LDAP plugin as well. After
the upgrade, we are unable to authenticate against LDAP. We can login to the
system by setting a local password in the user form. I have reconfigured the
AREA LDAP entries from the AR System Administration Console, but unable to
resolve the issue.

  Anyone else seen this issue after upgrading to AR Server 7.1.0 Patch 009?
if so, how were you able to resolve the issue?

  Environment:
  AR Server on RHEL
  Oracle 10gR4 on RHEL


  Thanks in advance,
  --
  Shyam

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Re: Service-now.com

[Timothy Powell]

You’re the one that said:

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of oracle...@aol.com
Sent: Monday, April 19, 2010 2:39 PM

Yes - they trial last for 30-60 days, and I want to be able to develop without 
using my client's server.
Kind of like in the old days when we had UNLIMITED access under demo.

I wasn’t making up something, that was your quote.

But looking back in the archives I see that you called yourself a “Newbie” in a 
post dated Feb 2009. By your own words, you’ve only been around this product 
for about a year, so you know nothing about the “old days”.

 

You need to distinguish between DEMO and TRIAL. 

DEMO mode offers year round access, full ARS functionality with slight 
restrictions, those being 2000 records PER FORM (not total) and 3 fixed 
licenses.

TRIAL is completely unlimited access, unlimited records, full functionality, 
without fee. Thus TRIAL has a time constraint.

Again:

· If you’re just doing independent development of custom apps, your 
technical needs are met. Year round access with full ARS functionality but 
limited licenses and limited to 2000 records per form is plenty (the community 
has been doing it for years) and you’re just complaining to complain. 

· If you’re developing for a legit client who has implemented the ITSM 
Suite, they need a licensed dev server.

· If you’re developing independently against the ITSM Suite, you have a 
valid complaint with regards to the fact that you can’t install it at all and 
do anything with it on the development side and I agree with you. BMC should 
offer some sort of developer access to the suite.

 

Lastly, if you’re truly the type of person that makes decisions and advises 
clients based on the fact that a company got on your nerves because they don’t 
have the exact developer format that you “need” instead of being based on the 
real power and long term benefit of the product line, then I feel sorry for 
your clients; glad to see you moving on to other products and I wish I knew 
your real name so I wouldn’t accidently hire you in the future.

 

Tim Powell

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of oracle...@aol.com
Sent: Tuesday, April 20, 2010 5:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

 

** 

I am not looking for an unlimited Demo.  This is not a sales issue.  My 
technical needs are:  a demo with access all year round with a reasonable level 
of records. (not 2000)  I  wish BMC would have consideration for the developers 
(i.e. a Developer's Edition so developers can work it).  If they offered a 
Developer's edition for a reasonable price, I would buy it.  They just get on 
my nerves - which is why I am looking at other products.

 

In a message dated 4/19/2010 7:08:42 P.M. Eastern Daylight Time, 
timothy.pow...@pbs-consulting.com writes:

** 

But Oracle referred to the needs of his “clients”. 

With the BMC Apps statement, you’re headed back to Joe’s point. “if you cannot 
justify buying a product in about 60 days, then you do not need the product”.

If you have a client that has the need for an app like the current ITSM Suite 
AND they have a need to add custom development to it, then they will have a 
development server that is fully licensed and purposed for just that type of 
effort. If they don’t they’re fools.

 

I’ve been with the Remedy line since 3.0 and I don’t recall there ever being a 
fully “unlimited access” DEMO version that let you do anything without 
restriction.

I do recall that with Helpdesk 4.0 and 4.5 (not sure about 5.0) you could 
install that Helpdesk (as well as Change and Asset I believe) with the 3 fixed 
license capabilities and 2000 record limitation. The HD installer added 3 
application licenses to the mix that could be used with the 3 ARS fixed 
licenses. So you could develop against it.

 

Now if WE want to develop against the current ITSM Suite on our own for OUR 
purposes (not a client’s purpose), then I agree that even if you could get the 
current suite installed on a DEMO account, it wouldn’t work right or for long. 
But I don’t think you can even add the required additional licenses needed for 
an install on a DEMO acct.

 

I am a strong proponent (as many other Listers are) that BMC should add 3 of 
all the licenses for the current suite upon installation (like they did in HD 
4.x), make sure the default config records are well below 2000 (or increase the 
2000 record limit somewhat), so that it can be installed and then developed 
against with the DEMO license restrictions. That way we could develop generic 
add-ons or enhancements, but still limit the suite so it can’t be used for real 
business purposes.

 

So the main points are:

1)   Who has the need

2)   What is the need

 

If a client has the need to develop against the ITSM Apps, then they will have 
the dev server resources to do the development (if th

AREA LDAP issue after upgrading to AR Server 7.1.0 Patch 9 upgrade

[Shyam Attavar]

Dear Listers,

We upgraded our test environment from AR Server 7.1.0 Patch 006 to Patch 009. 
As part of the upgrade we upgraded the AREA LDAP plugin as well. After the 
upgrade, we are unable to authenticate against LDAP. We can login to the system 
by setting a local password in the user form. I have reconfigured the AREA LDAP 
entries from the AR System Administration Console, but unable to resolve the 
issue.

Anyone else seen this issue after upgrading to AR Server 7.1.0 Patch 009? if 
so, how were you able to resolve the issue?

Environment:
AR Server on RHEL 
Oracle 10gR4 on RHEL 


Thanks in advance,
--
Shyam

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Full Time Remedy Developer Position

[Paul Blasquez]

Available in San Jose, CA.

Please use our career portal to apply: 
http://equinix.hodesiq.com/job_detail.asp?JobID=1903385


Paul Blasquez
Senior Network Engineer/Remedy Developer |



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Re: Logic in active links vs. filters

[LJ LongWing]

Rabi,

I'm curious about one thing you just said.

 

--
One peculiar thing active links can do that filters can't is that if you
want to take the current (transaction) value of a diary field and change it
in any way other than adding to the end, active links are the way to go.
Filters can't do it.

--

 

I may be off base on this one.but if you take the proposed action, what
happens is you take the current transaction value and modify
it..true.essentially doing "some string" + "TR.work log"..diaries are
treated as char strings essentially via AL's..but once it hits the
filter.what's in the worklog is already there, so the best you can do is
append to the end.is that what you meant?

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi
Sent: Tuesday, April 20, 2010 4:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Logic in active links vs. filters

 

** 


One common issue I have seen in a lot of custom Remedy code is the use of
Active Links to enforce business rules, data validation etc. Not always a
good idea, because if the client is not Remedy User, these rules will be
bypassed. 

Think API programs, Web Services, Remedy Import, runmacro.exe, DSO and also
transactions initiated by Push Field actions (and macros as well??).

Active links exist/run in Remedy User only (and thru browser/mid-tier, of
course), so unless a record is being created or updated because the user
clicked on the Save button on that very record on Remedy User, active links
(that are set to execute on, say,  submit/modify) will never get to execute
on the record.

It still makes sense to write rules/validation using active links, to
provide immediate feedback to the user based on her actions, before the
record is saved. But if the rules need to be enforced all the time, you want
filters as well, as a foolproof gatekeeper. No transaction can bypass them.

--
One thing I learned the hard way (on my RAC exam), was that filters can
throw a message, but not an actionable prompt, such as a Yes/No question. I
had to redo a lot of my code on the exam because of this surprise.
In my defense that was many many years ago and I didn't fully understand how
transactions were processed.

Now I understand that filters can't in any way cause anything to happen at
Remedy User, other than pop a message box after the transaction has
completed (or errored out). 
All the messages from that transaction are lumped together in that one pop
up, and the only choice is to click on the "Ok" button. It's not going to
affect the transaction in any way, because it already processed. 

--
One peculiar thing active links can do that filters can't is that if you
want to take the current (transaction) value of a diary field and change it
in any way other than adding to the end, active links are the way to go.
Filters can't do it. 

For example, you can do this in Active links
Work Log = "Some string" + Work Log

But if you do the same thing in a filter, the result is
Work Log = Work Log + "Some string"

Not a big deal most of the time.

 

 


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Re: Logic in active links vs. filters

[Rabi Tripathi]

One common issue I have seen in a lot of custom Remedy code is the use of 
Active Links to enforce business rules, data validation etc. Not always a good 
idea, because if the client is not Remedy User, these rules will be bypassed. 

Think API programs, Web Services, Remedy Import, runmacro.exe, DSO and also 
transactions initiated by Push Field actions (and macros as well??).

Active links exist/run in Remedy User only (and thru browser/mid-tier, of 
course), so unless a record is being created or updated because the user 
clicked on the Save button on that very record on Remedy User, active links 
(that are set to execute on, say,  submit/modify) will never get to execute on 
the record.

It still makes sense to write rules/validation using active links, to provide 
immediate feedback to the user based on her actions, before the record is 
saved. But if the rules need to be enforced all the time, you want filters as 
well, as a foolproof gatekeeper. No transaction can bypass them.

--
One thing I learned the hard way (on my RAC exam), was that filters can throw a 
message, but not an actionable prompt, such as a Yes/No question. I had to redo 
a lot of my code on the exam because of this surprise.
In my defense that was many many years ago and I didn't fully understand how 
transactions were processed.

Now I understand that filters can't in any way cause anything to happen at 
Remedy User, other than pop a message box after the transaction has completed 
(or errored out). 
All the messages from that transaction are lumped together in that one pop up, 
and the only choice is to click on the "Ok" button. It's not going to affect 
the transaction in any way, because it already processed. 

--
One peculiar thing active links can do that filters can't is that if you want 
to take the current (transaction) value of a diary field and change it in any 
way other than adding to the end, active links are the way to go. Filters can't 
do it. 

For example, you can do this in Active links
Work Log = "Some string" + Work Log

But if you do the same thing in a filter, the result is
Work Log = Work Log + "Some string"

Not a big deal most of the time.


--- On Mon, 4/19/10, Mueller, Doug  wrote:

From: Mueller, Doug 
Subject: Re: Logic in active links vs. filters
To: arslist@ARSLIST.ORG
Date: Monday, April 19, 2010, 6:43 PM

**


 

Jason,
 
I always try and expand the question when I answer because 
often the real answer is part of the bigger topic
and just answering the details obscures the real best 
practice.
 
So, as you note in your message, often there are requests 
to do things "just because".  Not for any clear
benefit or business value, but just because it might be 
cool or someone heard something that they thought
sounds interesting -- regardless of value.  So, first, 
it is to remind the requestor that things really should have
uses and clear value before just adding things.  
Otherwise systems get out of control, slow, and unwieldy.
 
This is the 
hardest thing for many developers to do because they know that they could just 
do it and it is
easier to just do 
it than to really work on trying to do it right/best.
 
However, you always have a case where they say -- just do 
it.
 
So, for these cases, I suggest falling back on the simple 
rule:
 
Active links are for managing the current screen for the 
user.  Whether that be messing with visibility or
loading data values or pushing data values to 
somewhere.  It can be for pre-validating or pre-checking to 
give
more timely messages.  It can be for giving lists of 
values to select from or auto-filling related fields based 
on
the response to one field.  It may be to start an 
operation or to trigger an activity.  At the end of the day, it 
is
all about helping the user interact with the current 
screen.
 
Filters are for everything else that is transaction based 
and Escalations are for everything that is timer based.
 
Whenever there is a choice between a filter and an active 
link, select filter is a good general rule.  If
something can only be done by an active link, obviously 
choose it.  If something only by a filter, choose 
it. 
But, if both, select filter (and for those cases where you 
want to give faster feedback for something like an
error, you could consider ALSO adding an active link -- 
note the ALSO and not instead of).
 
Fewer active links improves 
performance.
Fewer fields improved performance  (so large forms 
with tons of fields are not efficient -- better is 
considering
  if multiple forms would be 
better and definitely if fewer fields would be OK)
Fields that a customer doesn't see should be "not in view" 
and more "not in view" fields improves performance
    (well, more fields doesn't but if not 
displayed ever, being not in view and the more of them not in view, 
the
    more help to performance)  Not in 
view fields should be considered not fields from a fewer fields 
improves
    performance perspective (not fully, but 
a

Re: Service-now.com

[Oracle4Me]

I am not looking for an unlimited Demo.  This is not a sales  issue.  My 
technical needs are:  a demo with access all year round  with a reasonable 
level of records. (not 2000)  I  wish BMC would  have consideration for the 
developers (i.e. a Developer's Edition so  developers can work it).  If they 
offered a Developer's edition for a  reasonable price, I would buy it.  They 
just get on my nerves - which is  why I am looking at other products.
 
 
In a message dated 4/19/2010 7:08:42 P.M. Eastern Daylight Time,  
timothy.pow...@pbs-consulting.com writes:

** 
 
But Oracle  referred to the needs of his “clients”.  
With the BMC Apps  statement, you’re headed back to Joe’s point. “if you 
cannot  justify buying a product in about 60 days, then you do not need the  
product”. 
If you have a  client that has the need for an app like the current ITSM 
Suite AND they have  a need to add custom development to it, then they will 
have a development  server that is fully licensed and purposed for just that 
type of effort. If  they don’t they’re fools. 
I’ve been with the  Remedy line since 3.0 and I don’t recall there ever 
being a fully “unlimited  access” DEMO version that let you do anything 
without  restriction. 
I do recall that  with Helpdesk 4.0 and 4.5 (not sure about 5.0) you could 
install that Helpdesk  (as well as Change and Asset I believe) with the 3 
fixed license capabilities  and 2000 record limitation. The HD installer added 
3 application licenses to  the mix that could be used with the 3 ARS fixed 
licenses. So you could develop  against it. 
Now if WE want to  develop against the current ITSM Suite on our own for 
OUR purposes (not a  client’s purpose), then I agree that even if you could 
get the current suite  installed on a DEMO account, it wouldn’t work right or 
for long. But I don’t  think you can even add the required additional 
licenses needed for an install  on a DEMO acct. 
I am a strong  proponent (as many other Listers are) that BMC should add 3 
of all the  licenses for the current suite upon installation (like they did 
in HD 4.x),  make sure the default config records are well below 2000 (or 
increase the 2000  record limit somewhat), so that it can be installed and 
then developed against  with the DEMO license restrictions. That way we could 
develop generic add-ons  or enhancements, but still limit the suite so it can’
t be used for real  business purposes. 
So the main points  are: 
1)   Who has the  need 
2)   What is the  need 
If a client has  the need to develop against the ITSM Apps, then they will 
have the dev server  resources to do the development (if they have half a  
brain). 
If “we” have the  need/desire to develop against the ITSM Apps 
independently, then I agree that  “we” have no avenue for that effort. 
If “we” have the  need/desire to develop custom workflow independently 
just using the AR System,  then we do have an avenue for that effort. 
Tim 
 
From: Action Request  System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of  Lyle Taylor
Sent: Monday, April 19, 2010 6:00 PM
To:  arslist@ARSLIST.ORG
Subject: Re:  Service-now.com
**  
Yes,  with an empty system for custom apps.  You start throwing any BMC 
apps,  and you’ll quickly hit that limit, preventing you from doing pretty much 
 anything. 
Lyle 
 
From: Action Request  System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of  Timothy Powell
Sent: Monday, April 19, 2010 2:25  PM
To: arslist@ARSLIST.ORG
Subject: Re:  Service-now.com
**  
But  the DEMO license still works. Three fixed licenses, unlimited time 
frame, and  a 2000 record limit per form. Anybody should be able to “develop” 
with those  “minor restrictions” with no issue. 
Tim  Powell 
 
From: Action Request  System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of  oracle...@aol.com
Sent: Monday, April 19, 2010 3:10  PM
To: arslist@ARSLIST.ORG
Subject: Re:  Service-now.com
**  
 
This  is not about sales.  This is about technology.   There are a  lot of 
vendors that have been around for many years that still offer a method  for 
developers to leverage free licensing and develop their product (with  minor 
restrictions).  Not having a demo license past 60 (or whatever  the time 
limit) is annoying.  I am going to enjoy this new freedom with  Service Now 
while it last.  And so will my clients.  Who knows... it  may last for a very 
long time .
 

 
 
In a  message dated 4/19/2010 2:48:37 P.M. Eastern Daylight Time, 
jdso...@shyle.net  writes:

**   
 
In  most cases though (at least in the mid size business market), if you 
cannot  justify buying a product in about 60 days, then you do not need the 
product.  Remedy sales however is quite flexible in granting renewals on TRIAL 
 licenses beyond the 60 days. The limitation is more to protect their  
interests than to restrict you as a customer. Service now is fairly new in  the 
market which is why they are fairly liberal at

CMDB not connecting since move to Oracle

[Tim Rondeau]

Anyone seen this error:

Arrecond.log   under cmdb directory, only step not working   running 10g, cmdb 
2.1 patch 5

[2010/04/20 22:36:01.3030] [ ERROR ] [TID: 002328]  :   servername (0) 
: RPC: Program not registered
[2010/04/20 22:37:01.8200] [ ERROR ] [TID: 002328]  : Error while loading 
meta-data cache::
[2010/04/20 22:37:01.8200] [ ERROR ] [TID: 002328]  :   ARERR[90] 
Cannot establish a network connection to the AR System server
[2010/04/20 22:37:01.8200] [ ERROR ] [TID: 002328]  : servername (0) : 
RPC: Program not registered
[2010/04/20 22:38:01.1650] [ ERROR ] [TID: 002328]  : Error while loading 
meta-data cache::
[2010/04/20 22:38:01.1650] [ ERROR ] [TID: 002328]  :   ARERR[90] 
Cannot establish a network connection to the AR System server
[2010/04/20 22:38:01.1650] [ ERROR ] [TID: 002328]  :   servername (0) 
: RPC: Program not registered

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Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5

[Juan Ingles]

Does it still exit with status 0x86 even after adding exit 0?

If so, that means your script is not getting to the exit statement and
exiting out with that exit code.
You might not notice this on the command line, as the command line
doesn't really care what the return code is.

ARS uses the exit code to test for errors. If it is anything but 0,
you will get the "Error while performing active link action" message
even if the script was "successful."

Juan Ingles



On Tue, Apr 20, 2010 at 10:30 AM, koray  wrote:
> Hi Fred,
>
> Removing the space after the colon was exactly the same thing I did
> after starting to receive errors. I also used the exit(0) line :-)
> I have no idea why it fails, the only way left seems a restart as
> Conny said, i think.
>
> Koray
>
> On Apr 20, 8:20 pm, "Grooms, Frederick W" 
> wrote:
>> I may be picky here but when I do an external $PROCESS$ from an AL I don't 
>> put a space after the colon
>>   $PROCESS$ @@:/mypath/script -p1 parameter1 -p2 parameter2
>>
>> The 0x86 is what the script is exiting with as a status.  On scripts I don't 
>> want to return an error to Remedy I exit them with an   exit 0  line.
>>
>> Fred
>>
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) 
>> [mailto:arsl...@arslist.org] On Behalf Of koray
>> Sent: Tuesday, April 20, 2010 11:54 AM
>> To: arsl...@arslist.org
>> Subject: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
>>
>> Hello Conny,
>>
>> I activated arfork-log and here is the output:
>>
>> arforkd version 7.5.00 PatchTue Apr 20 18:46:00 2010 Arforkd: Opening
>> log file in overwrite mode.
>> Tue Apr 20 18:46:00 2010 Awaiting record marker.
>> Tue Apr 20 18:46:04 2010 Received record marker.
>> Tue Apr 20 18:46:04 2010 Spawning child, shell "", command "/mypath/
>> script -p1 parameter1 -p2 parameter2".
>> Tue Apr 20 18:46:04 2010 Spawned "/mypath/script -p1 parameter1 -p2
>> parameter2" as pid 886.
>> Tue Apr 20 18:46:04 2010 Awaiting record marker.
>> Tue Apr 20 18:46:06 2010 process id 886 has exited with status 0x86.
>> Tue Apr 20 18:46:14 2010 Received record marker.
>>
>> @process id 886 has exited with status 0x86: Can you help me on what
>> 0x86 status is?
>> @arserverd restart: How can I see the stdout messages related while
>> the restart?
>>
>> Best Regards,
>> Koray
>>
>> On Apr 20, 7:32 pm, Conny Martin  wrote:
>> > Koray,
>>
>> > acivate arfork-log. If you don't see anything in arfork.log restart 
>> > arserverd in your Unix-shell to see stdout/stderr.
>>
>> > HTH
>>
>> > Kind Regards Conny
>>
>> > -Ursprüngliche Nachricht-
>> > Von: Action Request System discussion list(ARSList) 
>> > [mailto:arsl...@arslist.org] Im Auftrag von koray
>> > Gesendet: Dienstag, 20. April 2010 18:29
>> > An: arsl...@arslist.org
>> > Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 
>> > 7.5
>>
>> > Script's working quite perfect. I tried copying&pasting "/mypath/ script 
>> > -p1 parameter1 -p2 parameter2" to UNIX shell and it returns as expected. 
>> > So it can't be the syntax.
>>
>> > On Apr 20, 7:21 pm, Frank Caruso  wrote:
>>
>> > > Is the problem with the syntax or with what /mypath/script is doing?
>>
>> > > On Tue, Apr 20, 2010 at 7:18 PM, koray  wrote:
>> > > > Hello together,
>>
>> > > > I have upgraded my ARS servers from 6.3 to 7.5 and facing with some
>> > > > major problems since then.
>> > > > The previous syntax to run an external process via an Active Link
>> > > > was
>>
>> > > > $PROCESS$ @@: /mypath/script -p1 parameter1 -p2 parameter2
>>
>> > > > and it worked perfect. But since the 7.5 upgrade I have been
>> > > > receiving
>> > > > errors:
>>
>> > > >      -> Passed qualification -- perform if actions 
>> > > > 0: Set Fields
>>
>> > > >              Process: /mypath/script -p1 parameter1 -p2
>> > > > parameter2
>> > > >       Error while performing active link action
>>
>> > > > Do you have any idea? What am I doing wrong here?
>> > > > I even tried double-quoting the parameters but nothing seems to work.
>>
>> > > > Also removing ":" character from active link results with no error
>> > > > but returns null.
>>
>> > > > Thanks in advance!
>> > > > Koray
>>
>> > > > 
>> > > > ___  UNSUBSCRIBE or access ARSlist Archives
>> > > > atwww.arslist.orgattendwwrug10www.wwrug.comARSlist:"Where the Answers 
>> > > > Are"
>>
>> > > __
>> > > _  UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
>> > > attend wwrug10www.wwrug.comARSlist:"Where the Answers Are"
>>
>> > > --
>> > > You received this message because you are subscribed to the Google 
>> > > Groups "Remedy ARS" group.
>> > > To post to this group, send email to arsl...@googlegroups.com.
>> > > To unsubscribe from this group, send email to 
>> > > arslist+unsubscr...@googlegroups.com.
>> > > For more options, visit this gr

Re: Free Webinars: "Upgrading to BMC Remedy ITSM 7.6" & "Keep CMDB up-to-date by using Discovery Topology (BMC ADDM)"

[Joe D'Souza]

Appreciate the information - thanks..

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Priyanka Khopade
  Sent: Tuesday, April 20, 2010 1:55 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: Free Webinars: "Upgrading to BMC Remedy ITSM 7.6" & "Keep
CMDB up-to-date by using Discovery Topology (BMC ADDM)"


  **
  Joe,



  Please find a brief profile text of the presenters:



  Topic: Keep CMDB up-to-date by using Discovery Topology (BMC ADDM)
  Mr. Santosh N.
  11+ Years of IT Experience, 6+ Years of Experience on BMC Products
(Service Assurance and Automation).
  Extensive experience in installation / configuration / administration /
deployment of BPM 2.7, Patrol Console 7, TMART, BEM/SIM, Control-M, Blade
Logic, ITSM-SRM and RBA for internal and external network environments.

  Successfully completed projects on deployment of BPM, BEM/SIM, Remedy and
support for other ESM Tools.



  Topic: Upgrading to BMC Remedy ITSM 7.6
  Mr. Amol W.
  9+ Years of IT Experience
  5+ Years of Experience on BMC Products (Service Support)
  Remedy-ITSM configuration and implementation for ITIL Process
implementation. (IM, PM, CM, AM, SLM)
  CMDB implementation Projects
  Integration with various applications like IVR, Patrol, Clear Case-Clear
Quest, HR application Implementation of SSO





  Let me know if there are any further queries.



  Warm Regards,

  Priyanka





--

  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
  Sent: Monday, April 19, 2010 10:54 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Free Webinars: "Upgrading to BMC Remedy ITSM 7.6" & "Keep
CMDB up-to-date by using Discovery Topology (BMC ADDM)"



  Priyanka,



  Any identifications of the actual presenters?



  Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Priyanka Khopade
Sent: Monday, April 19, 2010 7:21 AM
To: arslist@ARSLIST.ORG
Subject: Free Webinars: "Upgrading to BMC Remedy ITSM 7.6" & "Keep CMDB
up-to-date by using Discovery Topology (BMC ADDM)"

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Re: Default Web Views

[josepht]

You could create the Web View as a Web Alternate (Fixed) view type, and then
set the Default Form View to the view that you want to be reached by the
User Tool (which should be a Standard view). Then have a general rule that
always opens that form in the Web View. What will happen is users using the
MidTier will be taken to the web view, but users on the User Tool will not
be able to reach the Web View so they will be automatically directed to the
Default Form View.

I am not sure if you would get the same results from setting the Web View as
the Default Form View. It seems like open the first available Standard view,
so if you only have the two views would work. But if you have more than just
the Web View and the User Tool View, it might open a view that you don't
want. Again I haven't tested this way it just occured to me as I was typing
this reply.
 
I think you would be better off creating workflow that opens these views
based on how user is logging in, but I guess that is a matter of personal
preference.


Grooms, Frederick W wrote:
> 
> Which version of Mid-Tier and ARS?
>  
> Mid-Tier 6.3  General Settings page has a checkbox for "Prefer
> standard/windows views".  
>  
> Fred
>  
> 
> 
> 
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso
> Sent: Thursday, August 23, 2007 3:23 PM
> To: arslist@ARSLIST.ORG
> Subject: Default Web Views
> 
> 
> ** Is it possible to have two views for a form where one is used for the
> User Tool and the other is in the MidTier, without creating work flow
> that opens the view depending on the environment?
> 
> I want to have the web view be different from the User tool but I do not
> want to create work flow throughout the system that figures out which
> view to open. I feel as though this is possible but I cannot figure out
> how. 
> 
> Thank you.  
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> the Answers Are"
> 
> 

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View this message in context: 
http://old.nabble.com/Default-Web-Views-tp12301332p28287908.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: ARDBC LDAP

[Pierson, Shawn]

I use the cn, which isn't great, but it's unique and always populated.  Plus, 
when people change their names, their login stays the same here, so I don't 
have an issue with that.

Shawn Pierson

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of ARSmarts Support
Sent: Tuesday, April 20, 2010 8:44 AM
To: arslist@ARSLIST.ORG
Subject: ARDBC LDAP

Hi listeners,

Has anybody ever been able to use the ARDBC LDAP plugin mapping the request id 
to the dn ? I succeeded with mapping to attribute where length is less than 15 
characters, but I can't succeed with longer strings, while it is documented as 
being supported. I am using ARS 7.5 patch 3.

Thanks for your help.

Kais
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Private and confidential as detailed here: 
http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the 
link, please e-mail sender.

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Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5

[koray]

Hi Fred,

Removing the space after the colon was exactly the same thing I did
after starting to receive errors. I also used the exit(0) line :-)
I have no idea why it fails, the only way left seems a restart as
Conny said, i think.

Koray

On Apr 20, 8:20 pm, "Grooms, Frederick W" 
wrote:
> I may be picky here but when I do an external $PROCESS$ from an AL I don't 
> put a space after the colon
>   $PROCESS$ @@:/mypath/script -p1 parameter1 -p2 parameter2
>
> The 0x86 is what the script is exiting with as a status.  On scripts I don't 
> want to return an error to Remedy I exit them with an   exit 0  line.
>
> Fred
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of koray
> Sent: Tuesday, April 20, 2010 11:54 AM
> To: arsl...@arslist.org
> Subject: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
>
> Hello Conny,
>
> I activated arfork-log and here is the output:
>
> arforkd version 7.5.00 PatchTue Apr 20 18:46:00 2010 Arforkd: Opening
> log file in overwrite mode.
> Tue Apr 20 18:46:00 2010 Awaiting record marker.
> Tue Apr 20 18:46:04 2010 Received record marker.
> Tue Apr 20 18:46:04 2010 Spawning child, shell "", command "/mypath/
> script -p1 parameter1 -p2 parameter2".
> Tue Apr 20 18:46:04 2010 Spawned "/mypath/script -p1 parameter1 -p2
> parameter2" as pid 886.
> Tue Apr 20 18:46:04 2010 Awaiting record marker.
> Tue Apr 20 18:46:06 2010 process id 886 has exited with status 0x86.
> Tue Apr 20 18:46:14 2010 Received record marker.
>
> @process id 886 has exited with status 0x86: Can you help me on what
> 0x86 status is?
> @arserverd restart: How can I see the stdout messages related while
> the restart?
>
> Best Regards,
> Koray
>
> On Apr 20, 7:32 pm, Conny Martin  wrote:
> > Koray,
>
> > acivate arfork-log. If you don't see anything in arfork.log restart 
> > arserverd in your Unix-shell to see stdout/stderr.
>
> > HTH
>
> > Kind Regards Conny
>
> > -Ursprüngliche Nachricht-
> > Von: Action Request System discussion list(ARSList) 
> > [mailto:arsl...@arslist.org] Im Auftrag von koray
> > Gesendet: Dienstag, 20. April 2010 18:29
> > An: arsl...@arslist.org
> > Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 
> > 7.5
>
> > Script's working quite perfect. I tried copying&pasting "/mypath/ script 
> > -p1 parameter1 -p2 parameter2" to UNIX shell and it returns as expected. So 
> > it can't be the syntax.
>
> > On Apr 20, 7:21 pm, Frank Caruso  wrote:
>
> > > Is the problem with the syntax or with what /mypath/script is doing?
>
> > > On Tue, Apr 20, 2010 at 7:18 PM, koray  wrote:
> > > > Hello together,
>
> > > > I have upgraded my ARS servers from 6.3 to 7.5 and facing with some
> > > > major problems since then.
> > > > The previous syntax to run an external process via an Active Link
> > > > was
>
> > > > $PROCESS$ @@: /mypath/script -p1 parameter1 -p2 parameter2
>
> > > > and it worked perfect. But since the 7.5 upgrade I have been
> > > > receiving
> > > > errors:
>
> > > >      -> Passed qualification -- perform if actions          
> > > >  
> > > > 0: Set Fields
>
> > > >              Process: /mypath/script -p1 parameter1 -p2
> > > > parameter2
> > > >       Error while performing active link action
>
> > > > Do you have any idea? What am I doing wrong here?
> > > > I even tried double-quoting the parameters but nothing seems to work.
>
> > > > Also removing ":" character from active link results with no error
> > > > but returns null.
>
> > > > Thanks in advance!
> > > > Koray
>
> > > > 
> > > > ___  UNSUBSCRIBE or access ARSlist Archives
> > > > atwww.arslist.orgattendwwrug10www.wwrug.comARSlist:"Where the Answers 
> > > > Are"
>
> > > __
> > > _  UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > > attend wwrug10www.wwrug.comARSlist:"Where the Answers Are"
>
> > > --
> > > You received this message because you are subscribed to the Google Groups 
> > > "Remedy ARS" group.
> > > To post to this group, send email to arsl...@googlegroups.com.
> > > To unsubscribe from this group, send email to 
> > > arslist+unsubscr...@googlegroups.com.
> > > For more options, visit this group 
> > > athttp://groups.google.com/group/arslist?hl=en.
>
> > ___ 
> > 
> > UNSUBSCRIBE or access ARSlist Archives 
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>
> > ___ 
> > 
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> > attend wwrug10www.wwrug.comARSlist:"Where the Answers Are"
>
> > --
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> > "Remedy ARS" group.
> > To post to this group, sen

Job: Remedy Developer/Administrator - Washington DC - 1 Year Contract

[Kitchen, Joshua]

Need a Remedy Developer/Administrator

US Citizen

Telecommute:  NO

Location:  Washington DC

Rate:  45-55/HR W2

 

Any Experience will work at this time, need to be local to DC.

 

Respectfully,

Joshua Kitchen
Senior Recruiter  |  Kforce Federal 
Direct :  937.449.1749| Fax: 937.461.6888 | jkitc...@kforce.com
  | www.govtrecruiter.com
  
Great People = Great Results

Confidentiality Notice: This e-mail message, including any attachments,
is for the sole use of the intended recipient(s) and may contain
confidential and/or privileged information. Any unauthorized review,
use, disclosure or distribution is prohibited. If you are not the
intended recipient, please contact the sender by reply e-mail and
destroy all copies of the original.

 

 


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Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5

[Grooms, Frederick W]

I may be picky here but when I do an external $PROCESS$ from an AL I don't put 
a space after the colon
  $PROCESS$ @@:/mypath/script -p1 parameter1 -p2 parameter2

The 0x86 is what the script is exiting with as a status.  On scripts I don't 
want to return an error to Remedy I exit them with an   exit 0  line.

Fred


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of koray
Sent: Tuesday, April 20, 2010 11:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5

Hello Conny,

I activated arfork-log and here is the output:

arforkd version 7.5.00 PatchTue Apr 20 18:46:00 2010 Arforkd: Opening
log file in overwrite mode.
Tue Apr 20 18:46:00 2010 Awaiting record marker.
Tue Apr 20 18:46:04 2010 Received record marker.
Tue Apr 20 18:46:04 2010 Spawning child, shell "", command "/mypath/
script -p1 parameter1 -p2 parameter2".
Tue Apr 20 18:46:04 2010 Spawned "/mypath/script -p1 parameter1 -p2
parameter2" as pid 886.
Tue Apr 20 18:46:04 2010 Awaiting record marker.
Tue Apr 20 18:46:06 2010 process id 886 has exited with status 0x86.
Tue Apr 20 18:46:14 2010 Received record marker.

@process id 886 has exited with status 0x86: Can you help me on what
0x86 status is?
@arserverd restart: How can I see the stdout messages related while
the restart?

Best Regards,
Koray

On Apr 20, 7:32 pm, Conny Martin  wrote:
> Koray,
>
> acivate arfork-log. If you don't see anything in arfork.log restart arserverd 
> in your Unix-shell to see stdout/stderr.
>
> HTH
>
> Kind Regards Conny
>
> -Ursprüngliche Nachricht-
> Von: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] Im Auftrag von koray
> Gesendet: Dienstag, 20. April 2010 18:29
> An: arsl...@arslist.org
> Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
>
> Script's working quite perfect. I tried copying&pasting "/mypath/ script -p1 
> parameter1 -p2 parameter2" to UNIX shell and it returns as expected. So it 
> can't be the syntax.
>
> On Apr 20, 7:21 pm, Frank Caruso  wrote:
>
>
>
>
>
> > Is the problem with the syntax or with what /mypath/script is doing?
>
> > On Tue, Apr 20, 2010 at 7:18 PM, koray  wrote:
> > > Hello together,
>
> > > I have upgraded my ARS servers from 6.3 to 7.5 and facing with some
> > > major problems since then.
> > > The previous syntax to run an external process via an Active Link
> > > was
>
> > > $PROCESS$ @@: /mypath/script -p1 parameter1 -p2 parameter2
>
> > > and it worked perfect. But since the 7.5 upgrade I have been
> > > receiving
> > > errors:
>
> > >      -> Passed qualification -- perform if actions           
> > > 0: Set Fields
>
> > >              Process: /mypath/script -p1 parameter1 -p2
> > > parameter2
> > >       Error while performing active link action
>
> > > Do you have any idea? What am I doing wrong here?
> > > I even tried double-quoting the parameters but nothing seems to work.
>
> > > Also removing ":" character from active link results with no error
> > > but returns null.
>
> > > Thanks in advance!
> > > Koray
>
> > > 
> > > ___  UNSUBSCRIBE or access ARSlist Archives
> > > atwww.arslist.orgattend wwrug10www.wwrug.comARSlist:"Where the Answers 
> > > Are"
>
> > __
> > _  UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > attend wwrug10www.wwrug.comARSlist:"Where the Answers Are"
>
> > --
> > You received this message because you are subscribed to the Google Groups 
> > "Remedy ARS" group.
> > To post to this group, send email to arsl...@googlegroups.com.
> > To unsubscribe from this group, send email to 
> > arslist+unsubscr...@googlegroups.com.
> > For more options, visit this group 
> > athttp://groups.google.com/group/arslist?hl=en.
>
> ___ 
> 
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgattend 
> wwrug10www.wwrug.comARSlist: "Where the Answers Are"
>
> ___ 
> 
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"
>
> --
> You received this message because you are subscribed to the Google Groups 
> "Remedy ARS" group.
> To post to this group, send email to arsl...@googlegroups.com.
> To unsubscribe from this group, send email to 
> arslist+unsubscr...@googlegroups.com.
> For more options, visit this group 
> athttp://groups.google.com/group/arslist?hl=en.

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Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5

[koray]

Conny, thank you.
I will try and find a suitable timeframe for a restart and share the
results.

Best Regards,
Koray

On Apr 20, 7:58 pm, Conny Martin  wrote:
> Koray,
>
> when you restart arserverd in your shell and then execute the AL with run 
> process you will perhaps see some helpful error-messages.
>
> I think it's something related to the environment (ENV-Vars like 
> LD_LIBRARY_PATH or something like that).
>
> To execute your script with the same env. as arserverd do the following.
>
> //bin/arsystem env /mypath/script -p1 parameter1 -p2 
> parameter2
>
> Kind Regards Conny
>
> -Ursprüngliche Nachricht-
> Von: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] Im Auftrag von koray
> Gesendet: Dienstag, 20. April 2010 18:54
> An: arsl...@arslist.org
> Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
>
> Hello Conny,
>
> I activated arfork-log and here is the output:
>
> arforkd version 7.5.00 PatchTue Apr 20 18:46:00 2010 Arforkd: Opening log 
> file in overwrite mode.
> Tue Apr 20 18:46:00 2010 Awaiting record marker.
> Tue Apr 20 18:46:04 2010 Received record marker.
> Tue Apr 20 18:46:04 2010 Spawning child, shell "", command "/mypath/ script 
> -p1 parameter1 -p2 parameter2".
> Tue Apr 20 18:46:04 2010 Spawned "/mypath/script -p1 parameter1 -p2 
> parameter2" as pid 886.
> Tue Apr 20 18:46:04 2010 Awaiting record marker.
> Tue Apr 20 18:46:06 2010 process id 886 has exited with status 0x86.
> Tue Apr 20 18:46:14 2010 Received record marker.
>
> @process id 886 has exited with status 0x86: Can you help me on what
> 0x86 status is?
> @arserverd restart: How can I see the stdout messages related while the 
> restart?
>
> Best Regards,
> Koray
>
> On Apr 20, 7:32 pm, Conny Martin  wrote:
>
>
>
>
>
> > Koray,
>
> > acivate arfork-log. If you don't see anything in arfork.log restart 
> > arserverd in your Unix-shell to see stdout/stderr.
>
> > HTH
>
> > Kind Regards Conny
>
> > -Ursprüngliche Nachricht-
> > Von: Action Request System discussion list(ARSList)
> > [mailto:arsl...@arslist.org] Im Auftrag von koray
> > Gesendet: Dienstag, 20. April 2010 18:29
> > An: arsl...@arslist.org
> > Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR
> > Server 7.5
>
> > Script's working quite perfect. I tried copying&pasting "/mypath/ script 
> > -p1 parameter1 -p2 parameter2" to UNIX shell and it returns as expected. So 
> > it can't be the syntax.
>
> > On Apr 20, 7:21 pm, Frank Caruso  wrote:
>
> > > Is the problem with the syntax or with what /mypath/script is doing?
>
> > > On Tue, Apr 20, 2010 at 7:18 PM, koray  wrote:
> > > > Hello together,
>
> > > > I have upgraded my ARS servers from 6.3 to 7.5 and facing with
> > > > some major problems since then.
> > > > The previous syntax to run an external process via an Active Link
> > > > was
>
> > > > $PROCESS$ @@: /mypath/script -p1 parameter1 -p2 parameter2
>
> > > > and it worked perfect. But since the 7.5 upgrade I have been
> > > > receiving
> > > > errors:
>
> > > >      -> Passed qualification -- perform if actions 
> > > > 0: Set Fields
>
> > > >              Process: /mypath/script -p1 parameter1 -p2
> > > > parameter2
> > > >       Error while performing active link action
>
> > > > Do you have any idea? What am I doing wrong here?
> > > > I even tried double-quoting the parameters but nothing seems to work.
>
> > > > Also removing ":" character from active link results with no error
> > > > but returns null.
>
> > > > Thanks in advance!
> > > > Koray
>
> > > > __
> > > > __ ___  UNSUBSCRIBE or access ARSlist Archives
> > > > atwww.arslist.orgattendwwrug10www.wwrug.comARSlist:"Where the Answers 
> > > > Are"
>
> > > 
> > > __ _  UNSUBSCRIBE or access ARSlist Archives
> > > atwww.arslist.orgattend wwrug10www.wwrug.comARSlist:"Where the
> > > Answers Are"
>
> > > --
> > > You received this message because you are subscribed to the Google Groups 
> > > "Remedy ARS" group.
> > > To post to this group, send email to arsl...@googlegroups.com.
> > > To unsubscribe from this group, send email to 
> > > arslist+unsubscr...@googlegroups.com.
> > > For more options, visit this group 
> > > athttp://groups.google.com/group/arslist?hl=en.
>
> > __
> > _  UNSUBSCRIBE or access ARSlist Archives 
> > atwww.arslist.orgattendwwrug10www.wwrug.comARSlist:"Where the Answers Are"
>
> > __
> > _  UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > attend wwrug10www.wwrug.comARSlist:"Where the Answers Are"
>
> > --
> > You received this message because you are subscribed to the Google Groups 
> > "Remedy ARS" group.
> > To post to this group, send email to arsl...@googlegroups.co

AW: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5

[Conny Martin]

Koray,

when you restart arserverd in your shell and then execute the AL with run 
process you will perhaps see some helpful error-messages.

I think it's something related to the environment (ENV-Vars like 
LD_LIBRARY_PATH or something like that).

To execute your script with the same env. as arserverd do the following.

//bin/arsystem env /mypath/script -p1 parameter1 -p2 parameter2

Kind Regards Conny

 

-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] Im Auftrag von koray
Gesendet: Dienstag, 20. April 2010 18:54
An: arslist@ARSLIST.ORG
Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5

Hello Conny,

I activated arfork-log and here is the output:

arforkd version 7.5.00 PatchTue Apr 20 18:46:00 2010 Arforkd: Opening log file 
in overwrite mode.
Tue Apr 20 18:46:00 2010 Awaiting record marker.
Tue Apr 20 18:46:04 2010 Received record marker.
Tue Apr 20 18:46:04 2010 Spawning child, shell "", command "/mypath/ script -p1 
parameter1 -p2 parameter2".
Tue Apr 20 18:46:04 2010 Spawned "/mypath/script -p1 parameter1 -p2 parameter2" 
as pid 886.
Tue Apr 20 18:46:04 2010 Awaiting record marker.
Tue Apr 20 18:46:06 2010 process id 886 has exited with status 0x86.
Tue Apr 20 18:46:14 2010 Received record marker.

@process id 886 has exited with status 0x86: Can you help me on what
0x86 status is?
@arserverd restart: How can I see the stdout messages related while the restart?

Best Regards,
Koray

On Apr 20, 7:32 pm, Conny Martin  wrote:
> Koray,
>
> acivate arfork-log. If you don't see anything in arfork.log restart arserverd 
> in your Unix-shell to see stdout/stderr.
>
> HTH
>
> Kind Regards Conny
>
> -Ursprüngliche Nachricht-
> Von: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] Im Auftrag von koray
> Gesendet: Dienstag, 20. April 2010 18:29
> An: arsl...@arslist.org
> Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR 
> Server 7.5
>
> Script's working quite perfect. I tried copying&pasting "/mypath/ script -p1 
> parameter1 -p2 parameter2" to UNIX shell and it returns as expected. So it 
> can't be the syntax.
>
> On Apr 20, 7:21 pm, Frank Caruso  wrote:
>
>
>
>
>
> > Is the problem with the syntax or with what /mypath/script is doing?
>
> > On Tue, Apr 20, 2010 at 7:18 PM, koray  wrote:
> > > Hello together,
>
> > > I have upgraded my ARS servers from 6.3 to 7.5 and facing with 
> > > some major problems since then.
> > > The previous syntax to run an external process via an Active Link 
> > > was
>
> > > $PROCESS$ @@: /mypath/script -p1 parameter1 -p2 parameter2
>
> > > and it worked perfect. But since the 7.5 upgrade I have been 
> > > receiving
> > > errors:
>
> > >      -> Passed qualification -- perform if actions 
> > > 0: Set Fields
>
> > >              Process: /mypath/script -p1 parameter1 -p2
> > > parameter2
> > >       Error while performing active link action
>
> > > Do you have any idea? What am I doing wrong here?
> > > I even tried double-quoting the parameters but nothing seems to work.
>
> > > Also removing ":" character from active link results with no error 
> > > but returns null.
>
> > > Thanks in advance!
> > > Koray
>
> > > __
> > > __ ___  UNSUBSCRIBE or access ARSlist Archives 
> > > atwww.arslist.orgattend wwrug10www.wwrug.comARSlist:"Where the Answers 
> > > Are"
>
> > 
> > __ _  UNSUBSCRIBE or access ARSlist Archives 
> > atwww.arslist.org attend wwrug10www.wwrug.comARSlist:"Where the 
> > Answers Are"
>
> > --
> > You received this message because you are subscribed to the Google Groups 
> > "Remedy ARS" group.
> > To post to this group, send email to arsl...@googlegroups.com.
> > To unsubscribe from this group, send email to 
> > arslist+unsubscr...@googlegroups.com.
> > For more options, visit this group 
> > athttp://groups.google.com/group/arslist?hl=en.
>
> __
> _  UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgattend 
> wwrug10www.wwrug.comARSlist: "Where the Answers Are"
>
> __
> _  UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org 
> attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"
>
> --
> You received this message because you are subscribed to the Google Groups 
> "Remedy ARS" group.
> To post to this group, send email to arsl...@googlegroups.com.
> To unsubscribe from this group, send email to 
> arslist+unsubscr...@googlegroups.com.
> For more options, visit this group 
> athttp://groups.google.com/group/arslist?hl=en.

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www.wwrug.com ARSlis

Re: How can an external program query to see if a ticket # exists?

[John Sundberg]

setup klink (Kinetic Link) http://www.kineticdata.com/Products/KineticLink.html
(Free/opensource)

then

http://matrix.kineticdata.com:8081/klink/entries/127.0.0.1/User
(will give you all record numbers)
http://skitch.com/johnsundberg/n92y6/mozilla-firefox

http://matrix.kineticdata.com:8081/klink/entry/127.0.0.1/User/001
(will give you User record - 1 -- as XML)
http://skitch.com/johnsundberg/n92bn/mozilla-firefox


http://matrix.kineticdata.com:8081/klink/entries/127.0.0.1/User?qualification='7'=0
(will give you User records where field '7' = 0)
http://skitch.com/johnsundberg/n92b3/mozilla-firefox





-John










On Apr 20, 2010, at 11:32 AM, Rabi Tripathi wrote:

Hi all,
I need to provide a way a program can ask Remedy if a ticket number  
exists.


Web services is out (mismatch of Mid-tier and ARS versions). I am  
looking for any other simple solution.


I tried a query with runmacro.exe, hoping i can somehow trick it into  
letting me know if the query matched any record or not, but it turns  
out its not designed to output anything to standard output, other than  
"macro xx processing completed".
I am trying the -o (output to file) option, which may work (working on  
getting the query criteria right), but appears to be very slow.


I am considering a Perl script that will take a ticket number and  
simply respond with something like yes or no. I will likely turn it  
into an .exe using perl2exe. We use a lot of Perl, but all of it is on  
the server side and on Solaris. This will be the first time doing it  
on Windows, so I wish I could avoid having to open this can of worms  
to build and maintain.


Before I go that route, I want to pick your brain and see if I have  
overlooked any other simple solution.


Thanks in advance.




___
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attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

--
John Sundberg

Kinetic Data, Inc.
"Building a Better Service Experience"
Recipient of the WWRUG09 Innovator of the Year Award

john.sundb...@kineticdata.com
651.556.0930  I  www.kineticdata.com

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Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5

[koray]

Hello Conny,

I activated arfork-log and here is the output:

arforkd version 7.5.00 PatchTue Apr 20 18:46:00 2010 Arforkd: Opening
log file in overwrite mode.
Tue Apr 20 18:46:00 2010 Awaiting record marker.
Tue Apr 20 18:46:04 2010 Received record marker.
Tue Apr 20 18:46:04 2010 Spawning child, shell "", command "/mypath/
script -p1 parameter1 -p2 parameter2".
Tue Apr 20 18:46:04 2010 Spawned "/mypath/script -p1 parameter1 -p2
parameter2" as pid 886.
Tue Apr 20 18:46:04 2010 Awaiting record marker.
Tue Apr 20 18:46:06 2010 process id 886 has exited with status 0x86.
Tue Apr 20 18:46:14 2010 Received record marker.

@process id 886 has exited with status 0x86: Can you help me on what
0x86 status is?
@arserverd restart: How can I see the stdout messages related while
the restart?

Best Regards,
Koray

On Apr 20, 7:32 pm, Conny Martin  wrote:
> Koray,
>
> acivate arfork-log. If you don't see anything in arfork.log restart arserverd 
> in your Unix-shell to see stdout/stderr.
>
> HTH
>
> Kind Regards Conny
>
> -Ursprüngliche Nachricht-
> Von: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] Im Auftrag von koray
> Gesendet: Dienstag, 20. April 2010 18:29
> An: arsl...@arslist.org
> Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
>
> Script's working quite perfect. I tried copying&pasting "/mypath/ script -p1 
> parameter1 -p2 parameter2" to UNIX shell and it returns as expected. So it 
> can't be the syntax.
>
> On Apr 20, 7:21 pm, Frank Caruso  wrote:
>
>
>
>
>
> > Is the problem with the syntax or with what /mypath/script is doing?
>
> > On Tue, Apr 20, 2010 at 7:18 PM, koray  wrote:
> > > Hello together,
>
> > > I have upgraded my ARS servers from 6.3 to 7.5 and facing with some
> > > major problems since then.
> > > The previous syntax to run an external process via an Active Link
> > > was
>
> > > $PROCESS$ @@: /mypath/script -p1 parameter1 -p2 parameter2
>
> > > and it worked perfect. But since the 7.5 upgrade I have been
> > > receiving
> > > errors:
>
> > >      -> Passed qualification -- perform if actions           
> > > 0: Set Fields
>
> > >              Process: /mypath/script -p1 parameter1 -p2
> > > parameter2
> > >       Error while performing active link action
>
> > > Do you have any idea? What am I doing wrong here?
> > > I even tried double-quoting the parameters but nothing seems to work.
>
> > > Also removing ":" character from active link results with no error
> > > but returns null.
>
> > > Thanks in advance!
> > > Koray
>
> > > 
> > > ___  UNSUBSCRIBE or access ARSlist Archives
> > > atwww.arslist.orgattend wwrug10www.wwrug.comARSlist:"Where the Answers 
> > > Are"
>
> > __
> > _  UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > attend wwrug10www.wwrug.comARSlist:"Where the Answers Are"
>
> > --
> > You received this message because you are subscribed to the Google Groups 
> > "Remedy ARS" group.
> > To post to this group, send email to arsl...@googlegroups.com.
> > To unsubscribe from this group, send email to 
> > arslist+unsubscr...@googlegroups.com.
> > For more options, visit this group 
> > athttp://groups.google.com/group/arslist?hl=en.
>
> ___ 
> 
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgattend 
> wwrug10www.wwrug.comARSlist: "Where the Answers Are"
>
> ___ 
> 
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"
>
> --
> You received this message because you are subscribed to the Google Groups 
> "Remedy ARS" group.
> To post to this group, send email to arsl...@googlegroups.com.
> To unsubscribe from this group, send email to 
> arslist+unsubscr...@googlegroups.com.
> For more options, visit this group 
> athttp://groups.google.com/group/arslist?hl=en.

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Re: How can an external program query to see if a ticket # exists?

[Rabi Tripathi]

--
ARS 6.3, Midtier 7.1. The query is to be run from a Windows server.

--- On Tue, 4/20/10, Rabi Tripathi  wrote:

> From: Rabi Tripathi 
> Subject: How can an external program query to see if a ticket # exists?
> To: arslist@arslist.org
> Date: Tuesday, April 20, 2010, 12:32 PM
> Hi all,
> I need to provide a way a program can ask Remedy if a
> ticket number exists.
> 
> Web services is out (mismatch of Mid-tier and ARS
> versions). I am looking for any other simple solution.
> 
> I tried a query with runmacro.exe, hoping i can somehow
> trick it into letting me know if the query matched any
> record or not, but it turns out its not designed to output
> anything to standard output, other than "macro xx processing
> completed". 
> I am trying the -o (output to file) option, which may work
> (working on getting the query criteria right), but appears
> to be very slow.
> 
> I am considering a Perl script that will take a ticket
> number and simply respond with something like yes or no. I
> will likely turn it into an .exe using perl2exe. We use a
> lot of Perl, but all of it is on the server side and on
> Solaris. This will be the first time doing it on Windows, so
> I wish I could avoid having to open this can of worms to
> build and maintain.
> 
> Before I go that route, I want to pick your brain and see
> if I have overlooked any other simple solution.
> 
> Thanks in advance.
> 
> 
>       
> 




___
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attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

AW: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5

[Conny Martin]

Koray,

acivate arfork-log. If you don't see anything in arfork.log restart arserverd 
in your Unix-shell to see stdout/stderr.

HTH

Kind Regards Conny 

-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] Im Auftrag von koray
Gesendet: Dienstag, 20. April 2010 18:29
An: arslist@ARSLIST.ORG
Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5

Script's working quite perfect. I tried copying&pasting "/mypath/ script -p1 
parameter1 -p2 parameter2" to UNIX shell and it returns as expected. So it 
can't be the syntax.

On Apr 20, 7:21 pm, Frank Caruso  wrote:
> Is the problem with the syntax or with what /mypath/script is doing?
>
>
>
>
>
> On Tue, Apr 20, 2010 at 7:18 PM, koray  wrote:
> > Hello together,
>
> > I have upgraded my ARS servers from 6.3 to 7.5 and facing with some 
> > major problems since then.
> > The previous syntax to run an external process via an Active Link 
> > was
>
> > $PROCESS$ @@: /mypath/script -p1 parameter1 -p2 parameter2
>
> > and it worked perfect. But since the 7.5 upgrade I have been 
> > receiving
> > errors:
>
> >      -> Passed qualification -- perform if actions           
> > 0: Set Fields
>
> >              Process: /mypath/script -p1 parameter1 -p2
> > parameter2
> >       Error while performing active link action
>
> > Do you have any idea? What am I doing wrong here?
> > I even tried double-quoting the parameters but nothing seems to work.
>
> > Also removing ":" character from active link results with no error 
> > but returns null.
>
> > Thanks in advance!
> > Koray
>
> > 
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>
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How can an external program query to see if a ticket # exists?

[Rabi Tripathi]

Hi all,
I need to provide a way a program can ask Remedy if a ticket number exists.

Web services is out (mismatch of Mid-tier and ARS versions). I am looking for 
any other simple solution.

I tried a query with runmacro.exe, hoping i can somehow trick it into letting 
me know if the query matched any record or not, but it turns out its not 
designed to output anything to standard output, other than "macro xx processing 
completed". 
I am trying the -o (output to file) option, which may work (working on getting 
the query criteria right), but appears to be very slow.

I am considering a Perl script that will take a ticket number and simply 
respond with something like yes or no. I will likely turn it into an .exe using 
perl2exe. We use a lot of Perl, but all of it is on the server side and on 
Solaris. This will be the first time doing it on Windows, so I wish I could 
avoid having to open this can of worms to build and maintain.

Before I go that route, I want to pick your brain and see if I have overlooked 
any other simple solution.

Thanks in advance.


  

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Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5

[koray]

Script's working quite perfect. I tried copying&pasting "/mypath/
script -p1 parameter1 -p2 parameter2" to UNIX shell and it returns as
expected. So it can't be the syntax.

On Apr 20, 7:21 pm, Frank Caruso  wrote:
> Is the problem with the syntax or with what /mypath/script is doing?
>
>
>
>
>
> On Tue, Apr 20, 2010 at 7:18 PM, koray  wrote:
> > Hello together,
>
> > I have upgraded my ARS servers from 6.3 to 7.5 and facing with some
> > major problems since then.
> > The previous syntax to run an external process via an Active Link was
>
> > $PROCESS$ @@: /mypath/script -p1 parameter1 -p2 parameter2
>
> > and it worked perfect. But since the 7.5 upgrade I have been receiving
> > errors:
>
> >      -> Passed qualification -- perform if actions
> >           0: Set Fields
>
> >              Process: /mypath/script -p1 parameter1 -p2
> > parameter2
> >       Error while performing active link action
>
> > Do you have any idea? What am I doing wrong here?
> > I even tried double-quoting the parameters but nothing seems to work.
>
> > Also removing ":" character from active link results with no error but
> > returns null.
>
> > Thanks in advance!
> > Koray
>
> > ___ 
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Re: Data Visualization - Report Question

[Charles Baldi]

I'm not sure why, but we had to use an Active Link to set a customQual to do
this in the past.

On Tue, Apr 20, 2010 at 12:02 PM, mathew thomas
wrote:

> **
>
> Hello Remedy Users,
>
> I am trying to use the Remedy Data Visulization Field to display some
> Remedy Reports.
>
> When I run the report from the Report Selection form it uses the Report
> Qualification, however if the Report is launched on a DV field it does not
> use the Qualification and does a 1=1.
>
> Any idea why would that be?
>
> Thanks
> Mathew
>
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Active Link External $PROCESS$ on AR Server 7.5

[Frank Caruso]

Is the problem with the syntax or with what /mypath/script is doing?


On Tue, Apr 20, 2010 at 7:18 PM, koray  wrote:

> Hello together,
>
> I have upgraded my ARS servers from 6.3 to 7.5 and facing with some
> major problems since then.
> The previous syntax to run an external process via an Active Link was
>
> $PROCESS$ @@: /mypath/script -p1 parameter1 -p2 parameter2
>
> and it worked perfect. But since the 7.5 upgrade I have been receiving
> errors:
>
>  -> Passed qualification -- perform if actions
>   0: Set Fields
>
>  Process: /mypath/script -p1 parameter1 -p2
> parameter2
>   Error while performing active link action
>
> Do you have any idea? What am I doing wrong here?
> I even tried double-quoting the parameters but nothing seems to work.
>
> Also removing ":" character from active link results with no error but
> returns null.
>
> Thanks in advance!
> Koray
>
>
> ___
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Active Link External $PROCESS$ on AR Server 7.5

[koray]

Hello together,

I have upgraded my ARS servers from 6.3 to 7.5 and facing with some
major problems since then.
The previous syntax to run an external process via an Active Link was

$PROCESS$ @@: /mypath/script -p1 parameter1 -p2 parameter2

and it worked perfect. But since the 7.5 upgrade I have been receiving
errors:

 -> Passed qualification -- perform if actions
  0: Set Fields

 Process: /mypath/script -p1 parameter1 -p2
parameter2
  Error while performing active link action

Do you have any idea? What am I doing wrong here?
I even tried double-quoting the parameters but nothing seems to work.

Also removing ":" character from active link results with no error but
returns null.

Thanks in advance!
Koray

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Re: Fair warning - for contractors out there (UNCLASSIFIED)

[Drake, David]

So the poor fools who had the position, so-called, before were lying
about years of experience.  Nice...and evidence of the original
assertion.  Nuff said 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Michaud, Christopher W Mr CTR
US USA MEDCOM USAMITC
Sent: Tuesday, April 20, 2010 7:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: Fair warning - for contractors out there (UNCLASSIFIED)

Classification:  UNCLASSIFIED
Caveats:  NONE



Having worked (for almost two and half years) in the group which has
this opening, I can tell you it's not the job that isn't real. However,
it is a moot point as this position was recently filled with someone who
was up front and honest about their development and project experience.


Christopher Michaud


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of David Drake
Sent: Monday, April 19, 2010 1:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Fair warning - for contractors out there

For anyone who would need or like details, please feel free to hit me up
directly



From: Action Request System discussion list(ARSList) on behalf of Joe
D'Souza
Sent: Mon 4/19/2010 10:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: Fair warning - for contractors out there


**
This is as good a site as any to share information such as this.. David,
could you please let us know of what your exact experience was? I may be
looking for work soon so information such as this would same me time..
 
Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Warren Baltimore
Sent: Monday, April 19, 2010 12:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Fair warning - for contractors out there


** David, can you expand on that a bit?


On Mon, Apr 19, 2010 at 12:13 PM, David Drake
 wrote:


** 

This may or may not be appropriate to this venue.  
However, this is not a real job.  There've been several
folks who've wasted their time and resources, myself included
unfortunately,
in this position.  Should you see it listed again, steer clear.
 
 
 
Passing this on for your information.  Contact me for
full work
statement, if interested. 

Summary:
Senior Remedy Developer, Fort Sam Houston, TX

- Responsible for all the technical systems supporting
and implementing
the CMDB and Remedy ticketing system. The current and
planned systems
that the administrators will work on include: Custom SQL
query creation,
SQL admin work, Remedy customization, server
maintenance, and security
compliance.  The developer will validate deployment
plans, conduct
training sessions, and engineer checklists for
monitoring and
maintenance. 

- Travel may be involved (5%)

- Clearance may be required

- Contractor: Aleut Communications Services
(aleutcomm.com  )


Please do not print this email unless it is absolutely
necessary. 

The information contained in this electronic message and
any attachments to this message are intended for the exclusive use of
the
addressee(s) and may contain proprietary, confidential or privileged
information. If you are not the intended recipient, you should not
disseminate, distribute or copy this e-mail. Please notify the sender
immediately and destroy all copies of this message and any attachments. 

WARNING: Computer viruses can be transmitted via email.
The recipient should check this email and any attachments for the
presence of viruses. The company accepts no liability for any damage
caused by any virus transmitted by this email. 

www.wipro.com   

_attend WWRUG10 www.wwrug.com 
ARSlist: "Where the Answers Are"_




-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

Please do not print this email unless it is absolutely necessary. 

The information contained in this electronic message and any attachments
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distribute or copy this e-mail. Please notify the sender immediately and
destroy all copie

Re: COLSUM

[Guillaume Rheault]

LJ,

This is definitely a very good example of why sometimes you have to bypass the 
ARS layer and go straight to the database, and take advantage of the broader 
functionality available at the database layer; SQL functions is a perfect 
example.
I don't think ARS will ever provide all the functionality that you can have at 
the database layer, since anyway database functionality keeps evolving as ARS 
is evolvingfor instance, in Oracle 10g and 11g, you can use regular 
expressions in SQL statements...very powerful. Will ARS provide regular 
expressions in SQL statements? probably not, not until DB2 and SQL server can 
do that; and that's OK, 'cause you can execute direct SQL from ARS.

Guillaume


From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on 
behalf of LJ LongWing [lj.longw...@gmail.com]
Sent: Tuesday, April 20, 2010 11:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: COLSUM

I had one example I was working with that had over a million records that it
was summingtook a fairly powerful server some 5 min's to get me the
sumwhereas a simple select sum(field) took microseconds.interested
in the design considerations I'm not aware of...:)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Tuesday, April 20, 2010 9:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: COLSUM

Hi,

I now understand what you are saying.

I guess that when it reads for example 3000 records, it just drops record
1-2000 and uses the trailing 1000 records.

So for you, this results in a massive number of SQL-searches instead of
reading through the table once.

In this case, I guess a direct SQL call would be only workable solution...

I think that the best way for BMC to handle/implement this would be to use
the chunk-size you specify for the table-field, with a possible
maximum-limit equal to the system wide max-entries-returned-by-get-list...

I must confess that I typically work with fewer records in filter-tables.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> That's the thingthe table itself isn't set to chunkthe chunking is
> happening at the server and affects ALL tables the server needs to read.
> The table in question has 4 columns, all that need to at some point have a
> colsum done on them.  Based on my reading of the server side table
> chunking,
> it's designed to keep the memory usage down by handling x records at a
> time...but in this case that's not what it doesit simply causes the
> server to increase the chunk size by that amount until it's dealing with
> the
> entire tableand it does this automatically when you ask for a
> colsumit knows that all you want is a sum of the values, yet it does
> massively more work than is necessary to get the information and ends up
> taking massively more time than necessarythus I was looking for Doug's
> view on the subject as he seems to always have an eloquent response to
> such
> design questions.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
> Sent: Monday, April 19, 2010 11:11 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: COLSUM
>
> Hi,
>
> I seems to be doing what you asked it to do.
>
> The way both client and FLTR tables work, is by filling the table with
> data (in memory).
>
> If you tell it to chunk, it apparently reads it that way.
>
> Create a new table-field without chinking, with a single column, and do
> the COLSUM there instead.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia:
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> Doug,
>> Since you have been replying to list posts more frequently, I figured I
>> would ask you a question real quick.
>>
>> We have several pieces of workflow that use filter side tables and
>> COLSUM.
>> In situations where there are more records in the table than the 'Server
>> Table Field Chunk Size', I have noticed that it does a 'select first x'
>> on
>> the table columns, and it does it again till it finds a number higher
>> than
>> the number of records returned.  In our situation we had the setting at
>> 1000
>> and had over 50K records in the table...so the SQL log shows select
>> first
>> 1000, then 2000, 3000, 4000, etc till it hits a value above the count in
>> the
>> table.  This of course kills our performance when we are just doing a
>> sum
>> on
>> a columnso

Data Visualization - Report Question

[mathew thomas]

Hello Remedy Users,
 
I am trying to use the Remedy Data Visulization Field to display some Remedy 
Reports. 
 
When I run the report from the Report Selection form it uses the Report 
Qualification, however if the Report is launched on a DV field it does not use 
the Qualification and does a 1=1.
 
Any idea why would that be? 
 
Thanks
Mathew



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Re: COLSUM

[LJ LongWing]

I had one example I was working with that had over a million records that it
was summingtook a fairly powerful server some 5 min's to get me the
sumwhereas a simple select sum(field) took microseconds.interested
in the design considerations I'm not aware of...:)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Tuesday, April 20, 2010 9:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: COLSUM

Hi,

I now understand what you are saying.

I guess that when it reads for example 3000 records, it just drops record
1-2000 and uses the trailing 1000 records.

So for you, this results in a massive number of SQL-searches instead of
reading through the table once.

In this case, I guess a direct SQL call would be only workable solution...

I think that the best way for BMC to handle/implement this would be to use
the chunk-size you specify for the table-field, with a possible
maximum-limit equal to the system wide max-entries-returned-by-get-list...

I must confess that I typically work with fewer records in filter-tables.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> That's the thingthe table itself isn't set to chunkthe chunking is
> happening at the server and affects ALL tables the server needs to read.
> The table in question has 4 columns, all that need to at some point have a
> colsum done on them.  Based on my reading of the server side table
> chunking,
> it's designed to keep the memory usage down by handling x records at a
> time...but in this case that's not what it doesit simply causes the
> server to increase the chunk size by that amount until it's dealing with
> the
> entire tableand it does this automatically when you ask for a
> colsumit knows that all you want is a sum of the values, yet it does
> massively more work than is necessary to get the information and ends up
> taking massively more time than necessarythus I was looking for Doug's
> view on the subject as he seems to always have an eloquent response to
> such
> design questions.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
> Sent: Monday, April 19, 2010 11:11 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: COLSUM
>
> Hi,
>
> I seems to be doing what you asked it to do.
>
> The way both client and FLTR tables work, is by filling the table with
> data (in memory).
>
> If you tell it to chunk, it apparently reads it that way.
>
> Create a new table-field without chinking, with a single column, and do
> the COLSUM there instead.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia:
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> Doug,
>> Since you have been replying to list posts more frequently, I figured I
>> would ask you a question real quick.
>>
>> We have several pieces of workflow that use filter side tables and
>> COLSUM.
>> In situations where there are more records in the table than the 'Server
>> Table Field Chunk Size', I have noticed that it does a 'select first x'
>> on
>> the table columns, and it does it again till it finds a number higher
>> than
>> the number of records returned.  In our situation we had the setting at
>> 1000
>> and had over 50K records in the table...so the SQL log shows select
>> first
>> 1000, then 2000, 3000, 4000, etc till it hits a value above the count in
>> the
>> table.  This of course kills our performance when we are just doing a
>> sum
>> on
>> a columnso I converted them to direct SQL doing SUM() and aren't
>> having
>> problems anymore.  Why was this done as a method to perform
>> COLSUM?it
>> doesn't seem efficient to me at all.
>>
>>
>

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>> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>>
>> --
>> This message was scanned by ESVA and is believed to be clean.
>>
>
>

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>
>

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Re: ARDBC LDAP

[Grooms, Frederick W]

I believe someone in the past suggested using  uSNCreated  as the mapping for 
RequestID.

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Tuesday, April 20, 2010 10:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARDBC LDAP

I have not done this recently.

My experience was that you needed to add a unique attribute to the
directory that could be used to retrieve the actual record.

If you are only doing a table-refresh to load data, you will not need
this, as the system only performs a single "search".

If you are using set-fields or push-fields, the unique max-15-character-key is 
needed.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of ARSmarts Support
Sent: Tuesday, April 20, 2010 8:44 AM
To: arslist@ARSLIST.ORG
Subject: ARDBC LDAP

> Hi listeners,
>
> Has anybody ever been able to use the ARDBC LDAP plugin mapping the
> request id to the dn ? I succeeded with mapping to attribute where length
> is less than 15 characters, but I can't succeed with longer strings, while
> it is documented as being supported. I am using ARS 7.5 patch 3.
>
> Thanks for your help.
>
> Kais

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Re: ARDBC LDAP

[Misi Mladoniczky]

I have not done this recently.

My experience was that you needed to add a unique attribute to the
directory that could be used to retrieve the actual record.

If you are only doing a table-refresh to load data, you will not need
this, as the system only performs a single "search".

If you are using set-fields or push-fields, the unique
max-15-character-key is needed.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hi listeners,
>
> Has anybody ever been able to use the ARDBC LDAP plugin mapping the
> request id to the dn ? I succeeded with mapping to attribute where length
> is less than 15 characters, but I can't succeed with longer strings, while
> it is documented as being supported. I am using ARS 7.5 patch 3.
>
> Thanks for your help.
>
> Kais
> ___
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>
> --
> This message was scanned by ESVA and is believed to be clean.
>
>

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Re: COLSUM

[Misi Mladoniczky]

Hi,

I now understand what you are saying.

I guess that when it reads for example 3000 records, it just drops record
1-2000 and uses the trailing 1000 records.

So for you, this results in a massive number of SQL-searches instead of
reading through the table once.

In this case, I guess a direct SQL call would be only workable solution...

I think that the best way for BMC to handle/implement this would be to use
the chunk-size you specify for the table-field, with a possible
maximum-limit equal to the system wide max-entries-returned-by-get-list...

I must confess that I typically work with fewer records in filter-tables.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> That's the thingthe table itself isn't set to chunkthe chunking is
> happening at the server and affects ALL tables the server needs to read.
> The table in question has 4 columns, all that need to at some point have a
> colsum done on them.  Based on my reading of the server side table
> chunking,
> it's designed to keep the memory usage down by handling x records at a
> time...but in this case that's not what it doesit simply causes the
> server to increase the chunk size by that amount until it's dealing with
> the
> entire tableand it does this automatically when you ask for a
> colsumit knows that all you want is a sum of the values, yet it does
> massively more work than is necessary to get the information and ends up
> taking massively more time than necessarythus I was looking for Doug's
> view on the subject as he seems to always have an eloquent response to
> such
> design questions.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
> Sent: Monday, April 19, 2010 11:11 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: COLSUM
>
> Hi,
>
> I seems to be doing what you asked it to do.
>
> The way both client and FLTR tables work, is by filling the table with
> data (in memory).
>
> If you tell it to chunk, it apparently reads it that way.
>
> Create a new table-field without chinking, with a single column, and do
> the COLSUM there instead.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia:
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> Doug,
>> Since you have been replying to list posts more frequently, I figured I
>> would ask you a question real quick.
>>
>> We have several pieces of workflow that use filter side tables and
>> COLSUM.
>> In situations where there are more records in the table than the 'Server
>> Table Field Chunk Size', I have noticed that it does a 'select first x'
>> on
>> the table columns, and it does it again till it finds a number higher
>> than
>> the number of records returned.  In our situation we had the setting at
>> 1000
>> and had over 50K records in the table...so the SQL log shows select
>> first
>> 1000, then 2000, 3000, 4000, etc till it hits a value above the count in
>> the
>> table.  This of course kills our performance when we are just doing a
>> sum
>> on
>> a columnso I converted them to direct SQL doing SUM() and aren't
>> having
>> problems anymore.  Why was this done as a method to perform
>> COLSUM?it
>> doesn't seem efficient to me at all.
>>
>>
> 
> ___
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>>
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>>
>
> 
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Re: COLSUM

[LJ LongWing]

That's the thingthe table itself isn't set to chunkthe chunking is
happening at the server and affects ALL tables the server needs to read.
The table in question has 4 columns, all that need to at some point have a
colsum done on them.  Based on my reading of the server side table chunking,
it's designed to keep the memory usage down by handling x records at a
time...but in this case that's not what it doesit simply causes the
server to increase the chunk size by that amount until it's dealing with the
entire tableand it does this automatically when you ask for a
colsumit knows that all you want is a sum of the values, yet it does
massively more work than is necessary to get the information and ends up
taking massively more time than necessarythus I was looking for Doug's
view on the subject as he seems to always have an eloquent response to such
design questions.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Monday, April 19, 2010 11:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: COLSUM

Hi,

I seems to be doing what you asked it to do.

The way both client and FLTR tables work, is by filling the table with
data (in memory).

If you tell it to chunk, it apparently reads it that way.

Create a new table-field without chinking, with a single column, and do
the COLSUM there instead.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Doug,
> Since you have been replying to list posts more frequently, I figured I
> would ask you a question real quick.
>
> We have several pieces of workflow that use filter side tables and COLSUM.
> In situations where there are more records in the table than the 'Server
> Table Field Chunk Size', I have noticed that it does a 'select first x' on
> the table columns, and it does it again till it finds a number higher than
> the number of records returned.  In our situation we had the setting at
> 1000
> and had over 50K records in the table...so the SQL log shows select first
> 1000, then 2000, 3000, 4000, etc till it hits a value above the count in
> the
> table.  This of course kills our performance when we are just doing a sum
> on
> a columnso I converted them to direct SQL doing SUM() and aren't
> having
> problems anymore.  Why was this done as a method to perform COLSUM?it
> doesn't seem efficient to me at all.
>
>

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> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>
> --
> This message was scanned by ESVA and is believed to be clean.
>


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Re: Fair warning - for contractors out there (UNCLASSIFIED)

[Richard Parker]

Oooohh   .snap!

On Tue, Apr 20, 2010 at 5:00 PM, Michaud, Christopher W Mr CTR US USA MEDCOM
USAMITC  wrote:
>
> Classification:  UNCLASSIFIED
> Caveats:  NONE
>
>
>
> Having worked (for almost two and half years) in the group which has this
> opening, I can tell you it's not the job that isn't real. However, it is a
> moot point as this position was recently filled with someone who was up
> front and honest about their development and project experience.
>
>
> Christopher Michaud
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of David Drake
> Sent: Monday, April 19, 2010 1:11 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Fair warning - for contractors out there
>
> For anyone who would need or like details, please feel free to hit me up
> directly
>
> 
>
> From: Action Request System discussion list(ARSList) on behalf of Joe
> D'Souza
> Sent: Mon 4/19/2010 10:20 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Fair warning - for contractors out there
>
>
> **
> This is as good a site as any to share information such as this.. David,
> could you please let us know of what your exact experience was? I may be
> looking for work soon so information such as this would same me time..
>
> Joe
>
>-Original Message-
>From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org]on Behalf Of Warren Baltimore
>Sent: Monday, April 19, 2010 12:46 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: Fair warning - for contractors out there
>
>
>** David, can you expand on that a bit?
>
>
>On Mon, Apr 19, 2010 at 12:13 PM, David Drake
>  wrote:
>
>
>**
>
>This may or may not be appropriate to this venue.
>However, this is not a real job.  There've been several
> folks who've wasted their time and resources, myself included
unfortunately,
> in this position.  Should you see it listed again, steer clear.
>
>
>
>Passing this on for your information.  Contact me for full
> work
>statement, if interested.
>
>Summary:
>Senior Remedy Developer, Fort Sam Houston, TX
>
>- Responsible for all the technical systems supporting and
> implementing
>the CMDB and Remedy ticketing system. The current and
> planned systems
>that the administrators will work on include: Custom SQL
> query creation,
>SQL admin work, Remedy customization, server maintenance,
> and security
>compliance.  The developer will validate deployment plans,
> conduct
>training sessions, and engineer checklists for monitoring
> and
>maintenance.
>
>- Travel may be involved (5%)
>
>- Clearance may be required
>
>- Contractor: Aleut Communications Services (aleutcomm.com
>  )
>
>
>Please do not print this email unless it is absolutely
> necessary.
>
>The information contained in this electronic message and
any
> attachments to this message are intended for the exclusive use of the
> addressee(s) and may contain proprietary, confidential or privileged
> information. If you are not the intended recipient, you should not
> disseminate, distribute or copy this e-mail. Please notify the sender
> immediately and destroy all copies of this message and any attachments.
>
>WARNING: Computer viruses can be transmitted via email. The
> recipient should check this email and any attachments for the presence of
> viruses. The company accepts no liability for any damage caused by any
virus
> transmitted by this email.
>
>www.wipro.com 
>
>_attend WWRUG10 www.wwrug.com 
> ARSlist: "Where the Answers Are"_
>
>
>
>
>--
>Warren R. Baltimore II
>Remedy Developer
>410-533-5367
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> Please do not print this email unless it is absolutely necessary.
>
> The information contained in this electronic message and any attachments
to
> this message are intended for the exclusive use of the addressee(s) and
may
> contain proprietary, confidential or privileged information. If you are
not
> the intended recipient, you should not disseminate, distribute or copy
this
> e-mail. Please notify the sender immediately and destroy all copies of
this
> message and any attachments.
>
> WARNING: Computer viruses can be transmitted via email. The recipient
should
> check this email and any attachments for the presence of viruses. The
> company accepts no liability for any damage caused by any virus
transmitted
> by this email.
>
> www.wipro.com
>
>

Re: Fair warning - for contractors out there (UNCLASSIFIED)

[Michaud, Christopher W Mr CTR US USA MEDCOM USAMITC]

Classification:  UNCLASSIFIED
Caveats:  NONE



Having worked (for almost two and half years) in the group which has this
opening, I can tell you it's not the job that isn't real. However, it is a
moot point as this position was recently filled with someone who was up
front and honest about their development and project experience.


Christopher Michaud


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of David Drake
Sent: Monday, April 19, 2010 1:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Fair warning - for contractors out there

For anyone who would need or like details, please feel free to hit me up
directly



From: Action Request System discussion list(ARSList) on behalf of Joe
D'Souza
Sent: Mon 4/19/2010 10:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: Fair warning - for contractors out there


**
This is as good a site as any to share information such as this.. David,
could you please let us know of what your exact experience was? I may be
looking for work soon so information such as this would same me time..
 
Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Warren Baltimore
Sent: Monday, April 19, 2010 12:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Fair warning - for contractors out there


** David, can you expand on that a bit?


On Mon, Apr 19, 2010 at 12:13 PM, David Drake
 wrote:


** 

This may or may not be appropriate to this venue.  
However, this is not a real job.  There've been several
folks who've wasted their time and resources, myself included unfortunately,
in this position.  Should you see it listed again, steer clear.
 
 
 
Passing this on for your information.  Contact me for full
work
statement, if interested. 

Summary:
Senior Remedy Developer, Fort Sam Houston, TX

- Responsible for all the technical systems supporting and
implementing
the CMDB and Remedy ticketing system. The current and
planned systems
that the administrators will work on include: Custom SQL
query creation,
SQL admin work, Remedy customization, server maintenance,
and security
compliance.  The developer will validate deployment plans,
conduct
training sessions, and engineer checklists for monitoring
and
maintenance. 

- Travel may be involved (5%)

- Clearance may be required

- Contractor: Aleut Communications Services (aleutcomm.com
 )


Please do not print this email unless it is absolutely
necessary. 

The information contained in this electronic message and any
attachments to this message are intended for the exclusive use of the
addressee(s) and may contain proprietary, confidential or privileged
information. If you are not the intended recipient, you should not
disseminate, distribute or copy this e-mail. Please notify the sender
immediately and destroy all copies of this message and any attachments. 

WARNING: Computer viruses can be transmitted via email. The
recipient should check this email and any attachments for the presence of
viruses. The company accepts no liability for any damage caused by any virus
transmitted by this email. 

www.wipro.com   

_attend WWRUG10 www.wwrug.com 
ARSlist: "Where the Answers Are"_




-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

Please do not print this email unless it is absolutely necessary. 

The information contained in this electronic message and any attachments to
this message are intended for the exclusive use of the addressee(s) and may
contain proprietary, confidential or privileged information. If you are not
the intended recipient, you should not disseminate, distribute or copy this
e-mail. Please notify the sender immediately and destroy all copies of this
message and any attachments. 

WARNING: Computer viruses can be transmitted via email. The recipient should
check this email and any attachments for the presence of viruses. The
company accepts no liability for any damage caused by any virus transmitted
by this email. 

www.wipro.com


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www.wwrug.com

ARDBC LDAP

[ARSmarts Support]

Hi listeners,

Has anybody ever been able to use the ARDBC LDAP plugin mapping the request id 
to the dn ? I succeeded with mapping to attribute where length is less than 15 
characters, but I can't succeed with longer strings, while it is documented as 
being supported. I am using ARS 7.5 patch 3.

Thanks for your help.

Kais
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Re: how to retrieve incidents which are already been archived

[Reiser, John J]

Amanullah,

If the form has Public view access then you should see it in the Object List.
I don't like to add objects to OOTB forms but you could add a single button 
that performs an Open window action against the ARCHIVE:HPD:Help Desk2 form in 
search mode. Then when a user needs access to the Archived data they only need 
to click the button and then do a search in the archive form.
You could get fancy and actually let the user enter the incident number and 
grab it for the open window action in modify mode so their search is performed 
in the active link.

Be aware of what Gavin said about the attachments not being archived. You may 
only get to see your archived Helpdesk records.

Good luck,
---
John J. Reiser
Senior Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Tuesday, April 20, 2010 6:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

Hi Kumar,
Yes I archive on the following form.
 Archive to Form: ARCHIVE:HPD:Help Desk2

How to search from this form, please tell me.

Thanks & Regards

Amanullah
Software Consultant


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pavan Kumar
Sent: Tuesday, April 20, 2010 2:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

If you have archived an incident it will be moved to another form called
incidents- archive, try searching in this form.

Thanks & Regards,
Pavan Kumar
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Tuesday, April 20, 2010 4:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

Its mean there is no difference between archiving and deletion in
Remedy. If I will delete all the records, then from backup I can
retrieve.

Thanks & Regards

Amanullah
Software Consultant


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin
Sent: Tuesday, April 20, 2010 2:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

I guess the only option then is to look at a database back-up! Guess
this shows the value of testing, testing, testing.

Once an entry has been deleted, then it's over to the database guys for
back-up retrieval...

BTW - please send all replies to the arslist. I don't need to be copied
in as well.

Gavin Coleman
Senior Analyst/Programmer
Computacenter (UK) Ltd
Services & Solutions
Hatfield Avenue
Hatfield, Hertfordshire, AL10 9TW, United Kingdom
T: +44 (0) 1707 631662
E: gavin.cole...@computacenter.com
W: www.computacenter.com


-Original Message-
From: ITN (Amanullah Bashir Ahmed) [mailto:ahmed...@emiratesnbd.com]
Sent: 20 April 2010 11:17
To: arslist@ARSLIST.ORG
Cc: Coleman, Gavin
Subject: RE: how to retrieve incidents which are already been archived

Hi Gavin,
Version  7.1.00  Patch 007
How to retrieve archived incidents, any document from BMC regarding this
please let me know.

Thanks & Regards

Amanullah
Software Consultant


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin
Sent: Tuesday, April 20, 2010 11:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

Good luck with getting those attachments back. If the attachments were
stored in HPD:Attachments or HPD:WorkLog (Depending on ITSM version) and
you specifically did not archive these along with the main incidents,
then I suspect that OOB workflow will have deleted these entries...

Thanks,

Gavin Coleman
Senior Analyst/Programmer
Computacenter (UK) Ltd
Services & Solutions
Hatfield Avenue
Hatfield, Hertfordshire, AL10 9TW, United Kingdom
T: +44 (0) 1707 631662
E: gavin.cole...@computacenter.com
W: www.computacenter.com

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: 20 April 2010 06:43
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

Hi Jack,
Archive information.
Select archive option of the form HPD:Help Desk then select Archive
Type:  Copy to Archive and Delete from Source
Archive to Form: ARCHIVE:HPD:Help Desk2
Qualification
  'Status'="Closed"
By using the above method I successfully archived incidents.

Now remedy user needs attachment of some incidents which are archived.
That's why I need to re

Re: how to retrieve incidents which are already been archived

[Coleman, Gavin]

Archiving in ITSM is a complex operation. The first thing to define is what 
data do you want to archive? To determine this, you need to speak to your user 
base (Do they want just Incidents, or Incident Work Logs, or Incident 
Attachments - what do they expect to happen if you want to archive an Incident 
that is associated with another ticket?

Once you have determined this, then you can begin to plan how to archive. This 
is a very rough plan of how we did this here:


1.   Determine the archive qualification for the base form.

2.   Determine the relationship between the base form and child forms 
(Worklogs, attachments etc)

3.   Write a SQL update that will set a flag on the child forms when the 
base form tickets are ready to be archived.

4.   Archive the child forms - using the Archive flag

5.   Using a SQL update, set the archive flag on the base form

6.   Archive the base forms - using the Archive flag

This method was determined to be the most efficient. This way you can keep all 
your relationships between Incidents, and the SQL updates are used because if 
you have significant numbers of records to archive, setting the Archive flag 
using Remedy workflow uses a significant amount of Filter processing.

Hope this helps anybody who is thinking of archiving anything in ITSM.

Thanks,

Gavin Coleman
Senior Analyst/Programmer
Computacenter (UK) Ltd
Services & Solutions
Hatfield Avenue
Hatfield, Hertfordshire, AL10 9TW, United Kingdom
T: +44 (0) 1707 631662
E: gavin.cole...@computacenter.com
W: www.computacenter.com

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Walters, Mark
Sent: 20 April 2010 11:38
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

**
Export the records from the archive form to an arx file using a User Tool 
report and then import them back into the original form.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: 20 April 2010 04:47
To: arslist@ARSLIST.ORG
Subject: how to retrieve incidents which are already been archived

**
Hi there,
I have successfully archived the incidents. How to retrieve those incidents 
which are already been archived?

Thanks in advance



Thanks & Regards

Amanullah
Software Consultant


Thanks & Regards

Amanullah
Software Consultant
IT Application and Enterprise Management
Emirates NBD
Desk: +971 4 2092634
Mobile: +971 50 2182455



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Re: how to retrieve incidents which are already been archived

[ITN (Amanullah Bashir Ahmed)]

Hi Kumar,
Yes I archive on the following form.
 Archive to Form: ARCHIVE:HPD:Help Desk2

How to search from this form, please tell me.

Thanks & Regards

Amanullah
Software Consultant


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pavan Kumar
Sent: Tuesday, April 20, 2010 2:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

If you have archived an incident it will be moved to another form called
incidents- archive, try searching in this form.

Thanks & Regards,
Pavan Kumar
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Tuesday, April 20, 2010 4:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

Its mean there is no difference between archiving and deletion in
Remedy. If I will delete all the records, then from backup I can
retrieve.

Thanks & Regards

Amanullah
Software Consultant


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin
Sent: Tuesday, April 20, 2010 2:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

I guess the only option then is to look at a database back-up! Guess
this shows the value of testing, testing, testing.

Once an entry has been deleted, then it's over to the database guys for
back-up retrieval...

BTW - please send all replies to the arslist. I don't need to be copied
in as well.

Gavin Coleman
Senior Analyst/Programmer
Computacenter (UK) Ltd
Services & Solutions
Hatfield Avenue
Hatfield, Hertfordshire, AL10 9TW, United Kingdom
T: +44 (0) 1707 631662
E: gavin.cole...@computacenter.com
W: www.computacenter.com


-Original Message-
From: ITN (Amanullah Bashir Ahmed) [mailto:ahmed...@emiratesnbd.com]
Sent: 20 April 2010 11:17
To: arslist@ARSLIST.ORG
Cc: Coleman, Gavin
Subject: RE: how to retrieve incidents which are already been archived

Hi Gavin,
Version  7.1.00  Patch 007
How to retrieve archived incidents, any document from BMC regarding this
please let me know.

Thanks & Regards

Amanullah
Software Consultant


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin
Sent: Tuesday, April 20, 2010 11:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

Good luck with getting those attachments back. If the attachments were
stored in HPD:Attachments or HPD:WorkLog (Depending on ITSM version) and
you specifically did not archive these along with the main incidents,
then I suspect that OOB workflow will have deleted these entries...

Thanks,

Gavin Coleman
Senior Analyst/Programmer
Computacenter (UK) Ltd
Services & Solutions
Hatfield Avenue
Hatfield, Hertfordshire, AL10 9TW, United Kingdom
T: +44 (0) 1707 631662
E: gavin.cole...@computacenter.com
W: www.computacenter.com

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: 20 April 2010 06:43
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

Hi Jack,
Archive information.
Select archive option of the form HPD:Help Desk then select Archive
Type:  Copy to Archive and Delete from Source
Archive to Form: ARCHIVE:HPD:Help Desk2
Qualification
  'Status'="Closed"
By using the above method I successfully archived incidents.

Now remedy user needs attachment of some incidents which are archived.
That's why I need to retrieve some incidents.


Thanks & Regards

Amanullah
Software Consultant


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Covert, Jack
Sent: Tuesday, April 20, 2010 7:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

Retrieve them for what use (who, how, for what purpose, etc)?  Also, how
did you archive them?

Jack Covert

Corporate IT
Remedy Support Team

Remedy Support Team Home Page
http://collaborate.mckesson.com/sites/esm/remedy

Remedy Q&A Sessions on Thursdays @ 10:30 AM PT
Details on Remedy Support Team Home Page

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Monday, April 19, 2010 8:47 PM
To: arslist@ARSLIST.ORG
Subject: how to retrieve incidents which are already been archived

--_000_354D5B2EE4BDEB42BD219673F21AAA1B766A97WITEXVS1uaeemirat_
Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: quoted-printable

Hi there,
I have successfully archived the incidents. How to retrieve those
incidents=
 which are already been archived?

Thanks in advance



T

Re: how to retrieve incidents which are already been archived

[Pavan Kumar]

If you have archived an incident it will be moved to another form called
incidents- archive, try searching in this form.

Thanks & Regards,
Pavan Kumar
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Tuesday, April 20, 2010 4:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

Its mean there is no difference between archiving and deletion in
Remedy. If I will delete all the records, then from backup I can
retrieve.

Thanks & Regards

Amanullah
Software Consultant


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin
Sent: Tuesday, April 20, 2010 2:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

I guess the only option then is to look at a database back-up! Guess
this shows the value of testing, testing, testing.

Once an entry has been deleted, then it's over to the database guys for
back-up retrieval...

BTW - please send all replies to the arslist. I don't need to be copied
in as well.

Gavin Coleman
Senior Analyst/Programmer
Computacenter (UK) Ltd
Services & Solutions
Hatfield Avenue
Hatfield, Hertfordshire, AL10 9TW, United Kingdom
T: +44 (0) 1707 631662
E: gavin.cole...@computacenter.com
W: www.computacenter.com


-Original Message-
From: ITN (Amanullah Bashir Ahmed) [mailto:ahmed...@emiratesnbd.com]
Sent: 20 April 2010 11:17
To: arslist@ARSLIST.ORG
Cc: Coleman, Gavin
Subject: RE: how to retrieve incidents which are already been archived

Hi Gavin,
Version  7.1.00  Patch 007
How to retrieve archived incidents, any document from BMC regarding this
please let me know.

Thanks & Regards

Amanullah
Software Consultant


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin
Sent: Tuesday, April 20, 2010 11:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

Good luck with getting those attachments back. If the attachments were
stored in HPD:Attachments or HPD:WorkLog (Depending on ITSM version) and
you specifically did not archive these along with the main incidents,
then I suspect that OOB workflow will have deleted these entries...

Thanks,

Gavin Coleman
Senior Analyst/Programmer
Computacenter (UK) Ltd
Services & Solutions
Hatfield Avenue
Hatfield, Hertfordshire, AL10 9TW, United Kingdom
T: +44 (0) 1707 631662
E: gavin.cole...@computacenter.com
W: www.computacenter.com

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: 20 April 2010 06:43
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

Hi Jack,
Archive information.
Select archive option of the form HPD:Help Desk then select Archive
Type:  Copy to Archive and Delete from Source
Archive to Form: ARCHIVE:HPD:Help Desk2
Qualification
  'Status'="Closed"
By using the above method I successfully archived incidents.

Now remedy user needs attachment of some incidents which are archived.
That's why I need to retrieve some incidents.


Thanks & Regards

Amanullah
Software Consultant


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Covert, Jack
Sent: Tuesday, April 20, 2010 7:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

Retrieve them for what use (who, how, for what purpose, etc)?  Also, how
did you archive them?

Jack Covert

Corporate IT
Remedy Support Team

Remedy Support Team Home Page
http://collaborate.mckesson.com/sites/esm/remedy

Remedy Q&A Sessions on Thursdays @ 10:30 AM PT
Details on Remedy Support Team Home Page

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Monday, April 19, 2010 8:47 PM
To: arslist@ARSLIST.ORG
Subject: how to retrieve incidents which are already been archived

--_000_354D5B2EE4BDEB42BD219673F21AAA1B766A97WITEXVS1uaeemirat_
Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: quoted-printable

Hi there,
I have successfully archived the incidents. How to retrieve those
incidents=
 which are already been archived?

Thanks in advance



Thanks & Regards

Amanullah
Software Consultant


Thanks & Regards

Amanullah
Software Consultant
IT Application and Enterprise Management
Emirates NBD
Desk: +971 4 2092634
Mobile: +971 50 2182455



DISCLAIMER:
"This e-mail message including any of its attachments is intended solely
fo=
r the addressee(s) and may contain privileged information. If you are
not t=
he addressee or you have received this email message in error, please
notif=
y the sender 

Re: how to retrieve incidents which are already been archived

[Walters, Mark]

Export the records from the archive form to an arx file using a User Tool 
report and then import them back into the original form.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: 20 April 2010 04:47
To: arslist@ARSLIST.ORG
Subject: how to retrieve incidents which are already been archived

**
Hi there,
I have successfully archived the incidents. How to retrieve those incidents 
which are already been archived?

Thanks in advance



Thanks & Regards

Amanullah
Software Consultant


Thanks & Regards

Amanullah
Software Consultant
IT Application and Enterprise Management
Emirates NBD
Desk: +971 4 2092634
Mobile: +971 50 2182455



DISCLAIMER:"This e-mail message including any of its attachments is intended 
solely for the addressee(s) and may contain privileged information. If you are 
not the addressee or you have received this email message in error, please 
notify the sender who will remove your details from its database. You are not 
authorized to read, copy, disseminate, distribute or use this e-mail message or 
any attachment to it in any manner and must delete the email and destroy any 
hard copies of it. This e-mail message does not contain financial instructions 
or commitments of any kind. Any views expressed in this message are those of 
the individual sender and do not necessarily reflect the views of Emirates NBD 
PJSC, or any other related subsidiaries, entities or persons."
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: how to retrieve incidents which are already been archived

[ITN (Amanullah Bashir Ahmed)]

Its mean there is no difference between archiving and deletion in Remedy. If I 
will delete all the records, then from backup I can retrieve.

Thanks & Regards

Amanullah
Software Consultant


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin
Sent: Tuesday, April 20, 2010 2:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

I guess the only option then is to look at a database back-up! Guess this shows 
the value of testing, testing, testing.

Once an entry has been deleted, then it's over to the database guys for back-up 
retrieval...

BTW - please send all replies to the arslist. I don't need to be copied in as 
well.

Gavin Coleman
Senior Analyst/Programmer
Computacenter (UK) Ltd
Services & Solutions
Hatfield Avenue
Hatfield, Hertfordshire, AL10 9TW, United Kingdom
T: +44 (0) 1707 631662
E: gavin.cole...@computacenter.com
W: www.computacenter.com


-Original Message-
From: ITN (Amanullah Bashir Ahmed) [mailto:ahmed...@emiratesnbd.com]
Sent: 20 April 2010 11:17
To: arslist@ARSLIST.ORG
Cc: Coleman, Gavin
Subject: RE: how to retrieve incidents which are already been archived

Hi Gavin,
Version  7.1.00  Patch 007
How to retrieve archived incidents, any document from BMC regarding this please 
let me know.

Thanks & Regards

Amanullah
Software Consultant


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin
Sent: Tuesday, April 20, 2010 11:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

Good luck with getting those attachments back. If the attachments were stored 
in HPD:Attachments or HPD:WorkLog (Depending on ITSM version) and you 
specifically did not archive these along with the main incidents, then I 
suspect that OOB workflow will have deleted these entries...

Thanks,

Gavin Coleman
Senior Analyst/Programmer
Computacenter (UK) Ltd
Services & Solutions
Hatfield Avenue
Hatfield, Hertfordshire, AL10 9TW, United Kingdom
T: +44 (0) 1707 631662
E: gavin.cole...@computacenter.com
W: www.computacenter.com

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: 20 April 2010 06:43
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

Hi Jack,
Archive information.
Select archive option of the form HPD:Help Desk then select Archive Type:  Copy 
to Archive and Delete from Source
Archive to Form: ARCHIVE:HPD:Help Desk2
Qualification
  'Status'="Closed"
By using the above method I successfully archived incidents.

Now remedy user needs attachment of some incidents which are archived. That's 
why I need to retrieve some incidents.


Thanks & Regards

Amanullah
Software Consultant


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Covert, Jack
Sent: Tuesday, April 20, 2010 7:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

Retrieve them for what use (who, how, for what purpose, etc)?  Also, how
did you archive them?

Jack Covert

Corporate IT
Remedy Support Team

Remedy Support Team Home Page
http://collaborate.mckesson.com/sites/esm/remedy

Remedy Q&A Sessions on Thursdays @ 10:30 AM PT
Details on Remedy Support Team Home Page

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Monday, April 19, 2010 8:47 PM
To: arslist@ARSLIST.ORG
Subject: how to retrieve incidents which are already been archived

--_000_354D5B2EE4BDEB42BD219673F21AAA1B766A97WITEXVS1uaeemirat_
Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: quoted-printable

Hi there,
I have successfully archived the incidents. How to retrieve those
incidents=
 which are already been archived?

Thanks in advance



Thanks & Regards

Amanullah
Software Consultant


Thanks & Regards

Amanullah
Software Consultant
IT Application and Enterprise Management
Emirates NBD
Desk: +971 4 2092634
Mobile: +971 50 2182455



DISCLAIMER:
"This e-mail message including any of its attachments is intended solely
fo=
r the addressee(s) and may contain privileged information. If you are
not t=
he addressee or you have received this email message in error, please
notif=
y the sender who will remove your details from its database. You are not
au=
thorized to read, copy, disseminate, distribute or use this e-mail
message =
or any attachment to it in any manner and must delete the email and
destroy=
 any hard copies of it.=20
This e-mail message does not contain financial instructions or
commitments =
of any kind. Any views expressed in this message are those of the
individua=
l sender and do not nece

Re: how to retrieve incidents which are already been archived

[Coleman, Gavin]

I guess the only option then is to look at a database back-up! Guess this shows 
the value of testing, testing, testing.

Once an entry has been deleted, then it's over to the database guys for back-up 
retrieval...

BTW - please send all replies to the arslist. I don't need to be copied in as 
well.

Gavin Coleman
Senior Analyst/Programmer
Computacenter (UK) Ltd
Services & Solutions
Hatfield Avenue
Hatfield, Hertfordshire, AL10 9TW, United Kingdom
T: +44 (0) 1707 631662
E: gavin.cole...@computacenter.com
W: www.computacenter.com


-Original Message-
From: ITN (Amanullah Bashir Ahmed) [mailto:ahmed...@emiratesnbd.com]
Sent: 20 April 2010 11:17
To: arslist@ARSLIST.ORG
Cc: Coleman, Gavin
Subject: RE: how to retrieve incidents which are already been archived

Hi Gavin,
Version  7.1.00  Patch 007
How to retrieve archived incidents, any document from BMC regarding this please 
let me know.

Thanks & Regards

Amanullah
Software Consultant


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin
Sent: Tuesday, April 20, 2010 11:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

Good luck with getting those attachments back. If the attachments were stored 
in HPD:Attachments or HPD:WorkLog (Depending on ITSM version) and you 
specifically did not archive these along with the main incidents, then I 
suspect that OOB workflow will have deleted these entries...

Thanks,

Gavin Coleman
Senior Analyst/Programmer
Computacenter (UK) Ltd
Services & Solutions
Hatfield Avenue
Hatfield, Hertfordshire, AL10 9TW, United Kingdom
T: +44 (0) 1707 631662
E: gavin.cole...@computacenter.com
W: www.computacenter.com

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: 20 April 2010 06:43
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

Hi Jack,
Archive information.
Select archive option of the form HPD:Help Desk then select Archive Type:  Copy 
to Archive and Delete from Source
Archive to Form: ARCHIVE:HPD:Help Desk2
Qualification
  'Status'="Closed"
By using the above method I successfully archived incidents.

Now remedy user needs attachment of some incidents which are archived. That's 
why I need to retrieve some incidents.


Thanks & Regards

Amanullah
Software Consultant


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Covert, Jack
Sent: Tuesday, April 20, 2010 7:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

Retrieve them for what use (who, how, for what purpose, etc)?  Also, how
did you archive them?

Jack Covert

Corporate IT
Remedy Support Team

Remedy Support Team Home Page
http://collaborate.mckesson.com/sites/esm/remedy

Remedy Q&A Sessions on Thursdays @ 10:30 AM PT
Details on Remedy Support Team Home Page

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Monday, April 19, 2010 8:47 PM
To: arslist@ARSLIST.ORG
Subject: how to retrieve incidents which are already been archived

--_000_354D5B2EE4BDEB42BD219673F21AAA1B766A97WITEXVS1uaeemirat_
Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: quoted-printable

Hi there,
I have successfully archived the incidents. How to retrieve those
incidents=
 which are already been archived?

Thanks in advance



Thanks & Regards

Amanullah
Software Consultant


Thanks & Regards

Amanullah
Software Consultant
IT Application and Enterprise Management
Emirates NBD
Desk: +971 4 2092634
Mobile: +971 50 2182455



DISCLAIMER:
"This e-mail message including any of its attachments is intended solely
fo=
r the addressee(s) and may contain privileged information. If you are
not t=
he addressee or you have received this email message in error, please
notif=
y the sender who will remove your details from its database. You are not
au=
thorized to read, copy, disseminate, distribute or use this e-mail
message =
or any attachment to it in any manner and must delete the email and
destroy=
 any hard copies of it.=20
This e-mail message does not contain financial instructions or
commitments =
of any kind. Any views expressed in this message are those of the
individua=
l sender and do not necessarily reflect the views of Emirates NBD PJSC,
or =
any other related subsidiaries, entities or persons."


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

--_000_354D5B2EE4BDEB42BD219673F21AAA1B766A97WITEXVS1uaeemirat_
Content-Type: text/html; charset="us-ascii"
Content-Transfer-Encoding: quoted-printable

**

Re: how to retrieve incidents which are already been archived

[ITN (Amanullah Bashir Ahmed)]

Hi Gavin,
Version  7.1.00  Patch 007
How to retrieve archived incidents, any document from BMC regarding this please 
let me know.

Thanks & Regards

Amanullah
Software Consultant 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin
Sent: Tuesday, April 20, 2010 11:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

Good luck with getting those attachments back. If the attachments were stored 
in HPD:Attachments or HPD:WorkLog (Depending on ITSM version) and you 
specifically did not archive these along with the main incidents, then I 
suspect that OOB workflow will have deleted these entries...

Thanks,

Gavin Coleman
Senior Analyst/Programmer 
Computacenter (UK) Ltd
Services & Solutions
Hatfield Avenue
Hatfield, Hertfordshire, AL10 9TW, United Kingdom
T: +44 (0) 1707 631662
E: gavin.cole...@computacenter.com
W: www.computacenter.com 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: 20 April 2010 06:43
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

Hi Jack,
Archive information.
Select archive option of the form HPD:Help Desk then select Archive Type:  Copy 
to Archive and Delete from Source
Archive to Form: ARCHIVE:HPD:Help Desk2
Qualification
  'Status'="Closed"
By using the above method I successfully archived incidents.

Now remedy user needs attachment of some incidents which are archived. That's 
why I need to retrieve some incidents.


Thanks & Regards

Amanullah
Software Consultant 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Covert, Jack
Sent: Tuesday, April 20, 2010 7:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

Retrieve them for what use (who, how, for what purpose, etc)?  Also, how
did you archive them?

Jack Covert

Corporate IT
Remedy Support Team

Remedy Support Team Home Page
http://collaborate.mckesson.com/sites/esm/remedy

Remedy Q&A Sessions on Thursdays @ 10:30 AM PT
Details on Remedy Support Team Home Page

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Monday, April 19, 2010 8:47 PM
To: arslist@ARSLIST.ORG
Subject: how to retrieve incidents which are already been archived

--_000_354D5B2EE4BDEB42BD219673F21AAA1B766A97WITEXVS1uaeemirat_
Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: quoted-printable

Hi there,
I have successfully archived the incidents. How to retrieve those
incidents=
 which are already been archived?

Thanks in advance



Thanks & Regards

Amanullah
Software Consultant


Thanks & Regards

Amanullah
Software Consultant
IT Application and Enterprise Management
Emirates NBD
Desk: +971 4 2092634
Mobile: +971 50 2182455



DISCLAIMER:
"This e-mail message including any of its attachments is intended solely
fo=
r the addressee(s) and may contain privileged information. If you are
not t=
he addressee or you have received this email message in error, please
notif=
y the sender who will remove your details from its database. You are not
au=
thorized to read, copy, disseminate, distribute or use this e-mail
message =
or any attachment to it in any manner and must delete the email and
destroy=
 any hard copies of it.=20
This e-mail message does not contain financial instructions or
commitments =
of any kind. Any views expressed in this message are those of the
individua=
l sender and do not necessarily reflect the views of Emirates NBD PJSC,
or =
any other related subsidiaries, entities or persons."


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

--_000_354D5B2EE4BDEB42BD219673F21AAA1B766A97WITEXVS1uaeemirat_
Content-Type: text/html; charset="us-ascii"
Content-Transfer-Encoding: quoted-printable

**
http://www.w3.org/TR/REC-html40"; =
xmlns:q=3D"http://schemas.xmlsoap.org/soap/envelope/";
xmlns:rtc=3D"http://m=
icrosoft.com/officenet/conferencing" xmlns:D=3D"DAV:"
xmlns:Repl=3D"http://=
schemas.microsoft.com/repl/"
xmlns:mt=3D"http://schemas.microsoft.com/share=
point/soap/meetings/"
xmlns:x2=3D"http://schemas.microsoft.com/office/excel=
/2003/xml" xmlns:ppda=3D"http://www.passport.com/NameSpace.xsd";
xmlns:ois=
=3D"http://schemas.microsoft.com/sharepoint/soap/ois/";
xmlns:dir=3D"http://=
schemas.microsoft.com/sharepoint/soap/directory/"
xmlns:ds=3D"http://www.w3=
.org/2000/09/xmldsig#"
xmlns:dsp=3D"http://schemas.microsoft.com/sharepoint=
/dsp" xmlns:udc=3D"http://schemas.microsoft.com/data/udc";
xmlns:xsd=3D"http=
://www.w3.org/2001/XMLSchema"
xmlns:sub

Re: how to retrieve incidents which are already been archived

[Coleman, Gavin]

Good luck with getting those attachments back. If the attachments were stored 
in HPD:Attachments or HPD:WorkLog (Depending on ITSM version) and you 
specifically did not archive these along with the main incidents, then I 
suspect that OOB workflow will have deleted these entries...

Thanks,

Gavin Coleman
Senior Analyst/Programmer 
Computacenter (UK) Ltd
Services & Solutions
Hatfield Avenue
Hatfield, Hertfordshire, AL10 9TW, United Kingdom
T: +44 (0) 1707 631662
E: gavin.cole...@computacenter.com
W: www.computacenter.com 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: 20 April 2010 06:43
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

Hi Jack,
Archive information.
Select archive option of the form HPD:Help Desk then select Archive Type:  Copy 
to Archive and Delete from Source
Archive to Form: ARCHIVE:HPD:Help Desk2
Qualification
  'Status'="Closed"
By using the above method I successfully archived incidents.

Now remedy user needs attachment of some incidents which are archived. That's 
why I need to retrieve some incidents.


Thanks & Regards

Amanullah
Software Consultant 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Covert, Jack
Sent: Tuesday, April 20, 2010 7:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived

Retrieve them for what use (who, how, for what purpose, etc)?  Also, how
did you archive them?

Jack Covert

Corporate IT
Remedy Support Team

Remedy Support Team Home Page
http://collaborate.mckesson.com/sites/esm/remedy

Remedy Q&A Sessions on Thursdays @ 10:30 AM PT
Details on Remedy Support Team Home Page

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Monday, April 19, 2010 8:47 PM
To: arslist@ARSLIST.ORG
Subject: how to retrieve incidents which are already been archived

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Hi there,
I have successfully archived the incidents. How to retrieve those
incidents=
 which are already been archived?

Thanks in advance



Thanks & Regards

Amanullah
Software Consultant


Thanks & Regards

Amanullah
Software Consultant
IT Application and Enterprise Management
Emirates NBD
Desk: +971 4 2092634
Mobile: +971 50 2182455



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